Mitel M3310 User's Manual
Contents
1. Dial the number of the called station Pee eS Hang up Messaging Cancel All Callbacks To cancel all Callbacks 1 Lift the handset 2 Dial 1 3 Hang up Using Advanced Features Using Advanced Features Account Codes To use Forced Account Codes 1 Lift the handset 2 Dial the Account Code digits 3 PressH To enter an Account Code during a call 1 Press TRANSFER 2 Press 3 3 Dial the Account Code digits 4 Press Save 5 Press CANCEL Call Park To retrieve a call parked by the attendant 1 Lift the handset 2 Dial 23 3 Dial the console ID and the Hold Slot number Call Pickup To answer a call that is ringing at another station in your Pickup Group 1 Lift the handset 2 Press 6 To answer a call that is ringing at a station notin your Pickup Group 1 Lift the handset 2 Dial 6 3 Dial the number of the ringing station 19 M3310 Phone User Guide Campon To Campon to a busy station Dial 3 or wait for the time out period to expire To retrieve a call when you hear Campon tone Depress the hookswitch momentarily and then dial 3 The current call is put on hold and you are connected to the waiting call Do Not Disturb To activate or deactivate Do Not Disturb Press the Do Not Disturb feature key OF 1 Press SUPERKEY Press No until Do Not Disturb appears Do one of the following e To activate Do Not D2. Hold To place a call on hold e Press HOLD To retrieve a call from Hold 1 Lift the handset 2 Press the flashing line key To retrieve a call from Hold at another station e Press the flashing line key Or Dial 1 and the number of the station that placed the call on Hold Transfer To Transfer an active call 1 Press TRANSFER Dial the number of the third party Do one of the following e To complete the Transfer hang up e To announce the Transfer wait for an answer consult and hang up e To cancel the Transfer press CANCEL Conference To form a Conference when a two party call is already in place or to add another party to an existing Conference Press TRANSFER Dial the number of the next party Wait for an answer Press TRANSFER PONS Call Handling To leave a Conference e Hang up Conference Split To Split a Conference and speak privately with the original party 1 Press TRANSFER 2 Dial 41 To return to the conference call e Press TRANSFER Call Forward Call Forward lets you redirect incoming calls to an alternate number Always redirects all incoming calls regardless of the state of your phone B Int redirects internal calls when your phone is busy and B Ext redirects external calls when your phone is busy NA Int redirects internal calls after several rings if you don t answer and NA Ext redirects external calls after several rings if you don t answer Note For information
3. as well as enable disable features using SUPERKEY To navigate through the features use the and keys Some features require you to dial a feature access code You can use feature access codes whenever you have dial tone The feature access codes in this user guide may be different from the ones programmed in your system Ask your Administrator for the list of feature access codes you can use When you have a message including new voice mail messages Message appears on the display and the message indicator is lit Tips for Your Comfort and Safety Don t cradle the handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder Protect your hearing Your phone has a control for adjusting the volume of the handset receiver Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level M3310 Phone User Guide Customizing Your Phone Ringer Control To adjust the Ringer Volume while the phone is ringing Press or To adjust the Ringer Volume or Pitch while the phone is idle Press SUPERKEY Press No until Ringer Adjust appears Press Yes PO MS To adjust the ringer pitch press Yes To adjust the ringer volume press No then Yes Press or until you hear the desired ringer pitch volume Press Save 7 Press SUPERKEY o Y
4. Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset Press or Speaker Volume Control To adjust the Speaker Volume when making an on hook call or when listening to background music Press or Display Contrast Control To adjust the Display Contrast while your phone is idle e Press DOWN ARROW Customizing Your Phone Feature Keys To display information about a key 1 Press SUPERKEY 2 Press a personal key 3 Press SUPERKEY To re program a personal key 1 Press SUPERKEY 2 Press No until Personal Keys appears 3 Press Yes 4 Press a personal key that isn t a line key 5 Press Change 6 Press No until the desired feature appears 7 Press Yes 8 Press SUPERKEY Language Change To change the display language Press SUPERKEY Press No until Language appears Press Yes Press Change Press No until the desired language appears OO AN Press Yes M3310 Phone User Guide Making and Answering Calls Make a call 1 Lift the handset 2 Ifyou want to use a Non Prime Line press a Line Appearance key 3 Doone of the following Dial the number e Press a Speed Call key Answer a call Lift the handset or n Press the flashing Line appearance key and lift the handset Redial To redial the last number that you manually dialed 1 Lift the hand
5. KEY Press No until Call Forwarding appears Press Yes Press Review Press Change Press TurnOff Press SUPERKEY mo LO ON Ri Ge Nes Call Handling Call Forward End Chaining To ensure that calls do not get forwarded again by the destination number 1 2 3 Lift the handset Dial 64 Hang up To again allow calls to be forwarded by the destination number 1 2 3 Lift the handset Dial 73 Hang up Call Forward Override To override Call Forward and ring a station 1 Lift the handset 2 Dial 1 3 Dial the extension number Messaging Advisory To turn Messaging Advisory on Orn Press SUPERKEY Press No until Advisory Msgs appears Press Yes Press Next until the desired message appears Press TurnOn To turn Messaging Advisory off 4 2 3 4 Press SUPERKEY Press No until Advisory Msgs appears Press Yes Press TurnOff 17 M3310 Phone User Guide Messaging Callback To leave a Callback Message on a phone when you hear busy or ringback tone e Press MESSAGE To respond to a message waiting condition on your phone 1 Press MESSAGE 2 Doone of the following e To call the message sender press Call e To erase the message press Erase To answer a Callback e Lift the handset Messaging Cancel Callback To cancel a Callback Lift the handset Dial 1
6. MITEL Integrated 3300 Communications Platform 3300 CITELlink Gateway for Meridian 1 Series Phones M3310 Phone User Guide QA MITEL it s about YOU NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation MITEL The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate such changes Nothing in this document may be reproduced in any manner whether wholly or in part for any use whatsoever without written permission from Mitel Networks Corporation Mitel Networks is a trademark of Mitel Networks Corporation Nortel Networks and Meridian are trademarks of Nortel Networks Corporation CITELlink is a trademark of Citel Technologies Ltd Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged 3300 Integrated Communications Platform M3310 Phone User Guide Release 5 2 December2004 O Trademark of Mitel Networks Corporation Copyright 2004 Mitel Networks Corporation All rights reserved About Your Phone Contents About YOUR PRONG ci scented edcccenssTennectteceuccdsceche
7. a hae eee iene 14 Conference reanna aa da tag aed ta ai a 14 Conference Split airada ala 15 Gall PORWANC se cv det da ile lara dde 15 Gall Forwards Remote zvolia erinan ela 16 Call Forward End Ghaining tira t 17 Call Forward Override sii vied it i teenie dead i i ues Al dd dais 17 Messaging AVISO Y cio dd dad 17 Messaging Callba k noisa inti aiin i A An ies oe aie 18 Messaging Cancel Callback cceccceceeeeeeeeeeeeeeeeceeeeeeaeeseaeeseeeeeeaaeeeeeaaeseeeeeseaeeesaeeseeeenaes 18 Messaging Cancel All Callb CkS cccccccceeseeeeeeeeeeeceaaeeeeaeeseeeeeceaeeeeaaeseeaeeseaeeeesaeeneaeeeeaes 18 Using Advanced Features ii idad 19 ACCOUNT DOES dee do e ade Masia e imate 19 CallliParks tcc a a o road iria 19 EMP ras dae beer dal a ad tae 19 O ihe ai tee ten ara sheet ay a habeas 20 Do Not DISTUTD x viene A A aan 20 VEIA st da A E E A dat T 20 M3310 Phone User Guide o O A 21 Direct a tea thes 21 MUSIC dd cto oia ida 22 Group Paging Meet Me Answer cccccccccceeneeceeeeeceaeeeeaaeeeeeeeceaeeeeaaesegeeeseaeeeeaaeseeaeeseeeeess 22 Trunk Flash ti ai aid ete Aleta tae iia 23 A eh tee wlth ta etait ae haar et ell ue das ties ltd A aed a 23 About Your Phone About Your Phone The Mitel 3300 CITELlink Gateway allows your Nortel Networks Meridian 1 phone to work on a Mitel 3300 Integrated Communications Platform 3300 ICP When used with a 3300 ICP your M3310 phone has ten fixe
8. about Am Here see Call Forward Remote on page 16 To program Call Forward Press SUPERKEY Press No until Call Forwarding appears Press Yes Press Next until the desired type of Call Forward appears see above If the number is already programmed press change Press Program Dial the destination number Press DOWN ARROW to save 4 2 3 4 5 Press Review 6 7 8 9 10 Press SUPERKEY To turn Call Forward on and off once it has been programmed 1 Press SUPERKEY 2 Press No until Call Forwarding appears 3 Press Yes 4 Press Next until the desired type of Call Forward appears 15 M3310 Phone User Guide 5 Press Review Press Change Do one of the following e To turn Call Forward on press TurnOn e To turn Call Forward off press TurnOff 8 Press SUPERKEY Call Forward Remote To forward calls from a remote station to your current location Press SUPERKEY Press No until Call Forwarding appears Press Yes Press Next until Am Here appears Press Yes Dial the extension of the remote station Press DOWN ARROW to save pols OF ON E INS To cancel Call Forward Remote from the station that set the remote forwarding 1 Lift the handset 2 Dial 77 3 Dial the extension of the remote station 4 Hang up To cancel Call Forward Remote from the station that was forwarded Press SUPER
9. cesdvesnectie sauces scecuecd dsencess annecdvesnecisd 5 GONVENTONS 125 2 o Fe E ce AI T 7 Using Your Meridian 1 Phone with the 3300 CITELlink Gateway ccccceeeeeeeseeeeeneetees 7 Tips for Your Comfort and Safety cccscccseecesseeeeseeeeeseeeseaeeeneeeeeeeeeeseaesaseaeeneeeessaeseaseeeeseaeesaes 7 Don t cradle the Handset ios 7 Protect your Near tn rr abri 7 Customizing Your PhON oonmccccccnnnnnnncrnncr mannen nnen 8 RINGS CONO css rito 8 Handset Receiver Volume CoOntrOl occccccnnicinncinnnccccnocnnononnnananc conc n cn rca cnn crnnrnannrrr nn cnnn 8 Speaker VolumeControl ioionacacarntria tirada fabada 8 Display Contrast Controli annii annona a A a a T a E Ea 8 Feature KOV S it E E A E E EE NEN 9 Language ChanQl ooococonnccononiconocanonnccccnn nono cnn nn cnc nc 9 Making and Answering Calls cssccsessesseeeeeseeeeeeeeeseeesesneeeneeeeseaesaseaeseneeeeseaesaseaeenseeeeneeeeenaes 10 Make acallar stevie andi ete A E aR eden teed ee dae a Oba dats 10 Answer a Callate 10 A A ROA 10 Redial Saved NUMDE cc cceeceeeseceeeeecaeeeeeaeeceeeeecaaeeseaaesaneeceaeeseaaeseeaaeseeeeesaesseaeessinees 10 Speed Call KV Soi a dies tiated tv edd 11 Speed Call Personal s viii a A Ai 11 On OIDO lala 12 Handsfree OperatiON oconcconnnnninicnnnncccnocccnn ocn nc 12 AUTOS ANS Wei a add Laniadehesuages laica poa 13 Call HAMGIING a E 14 O A E ANE 14 TRANSTO minnein aaaea E aE erasing wha tame eae te araa ranea
10. d function keys SUPERKEY TRANSFER CANCEL Ris HOLD DOWN ARROW PROGRAM HANDSFREE MUTE Volume Up Volume Down and four personal keys Key 5 see illustration below is always your Prime Line the remaining personal keys can be programmed as e Features keys for example Swap Only the administrator can program feature keys e Speed Call keys You can program speed call keys from your phone e Line Appearances Only the administrator can program line appearances Your phone also features display assisted selection of features and on hook dialing Phone buttons Button Number Description 1 Message indicator 2 Hold 3 Cancel 4 Handsfree 5 Mute 6 Prime Line 7 8 Personal Keys 9 Down Arrow 10 Transfer 11 Superkey 12 Message 13 Program M3310 Phone User Guide Phone status indicators When line is the indicator is ldle Off Busy On Ringing Flashing slowly On hold at your set Flashing rapidly On Hold at another set Flashing rapidly Tips for Your Comfort and Safety Conventions The following conventions are used in this user guide Fixed function keys are identified by bold uppercase letters for example TRANSFER Text that appears on the display is identified by double quotes for example Language Using Your Meridian 1 Phone with the 3300 CITELlink Gateway Please note the following differences in the way your phone now operates You can program speed call numbers personal keys
11. ed personal Speed Call number 1 2 Lift the handset Dial 58 11 M3310 Phone User Guide 3 Enter an index number between 00 and 09 On Hook Dialing To dial without lifting the handset 1 Ifyou want to use a Non Prime Line press a Line Appearance key 2 Dial the number 3 Lift the handset Handsfree Operation To use Handsfree Operation to make calls 1 If you want to use a Non Prime Line press a Line Appearance key 2 Dial the number 3 Communicate by using the speaker and the microphone To use Handsfree Operation to answer calls 1 Press the flashing line key 2 Communicate by using the speaker and the microphone To hang up while using Handsfree Operation e Press CANCEL To temporarily disable the microphone during Handsfree Operation e Press MUTE the SPEAKER indicator flashes To re enable the microphone and return to the conversation e Press SPEAKER the SPEAKER indicator flashes To disable Handsfree Operation e Liftthe handset To return to Handsfree Operation 1 Press SPEAKER 2 Hang up Making and Answering Calls Auto Answer To enable or disable Auto Answer e Press the AUTO ANSWER feature key To answer a call when you hear ringback e Communicate by using the speaker and the microphone or sa Lift the handset To terminate a call Press CANCEL Or Wait for the caller to hang up 13 M3310 Phone User Guide Call Handling
12. g Advanced Features Trunk Flash The Trunk Flash feature allows you to access Centrex features if available while you are talking on an outside call To flash a trunk while talking on an outside call 1 Press TRANSFER 2 Dial 57 for a single flash or 56 for a double flash 3 Wait for dial tone 4 Dial the Centrex feature access code Tag Call Tag Call allows you to tag any threatening call that you receive Using this tag your system administrator can identify the source of the malicious call and provide this information to appropriate personnel or authorities You can only tag calls during an active two party call Note Tagging a call unnecessarily may result in fines or other penalties To tag a malicious call e Press the Tag Call feature key or 1 Press TRANSFER 2 Dial 55 If the call was successfully tagged Thank You is shown on the display otherwise Not Allowed is displayed 23
13. he handset Or Press SPEAKER To answer a page while using the handset e Press SPEAKER To enable or disable Handsfree Answerback e Press SPEAKER while the phone is idle 21 M3310 Phone User Guide Music To turn Music on and off when the phone is idle 1 Press SUPERKEY Press No until Music appears Do one of the following e To turn the music on press TurnOn e To turn the music off press TurnOff Group Paging Meet Me Answer Group Paging allows you to page a group of telephones through their built in speakers You can belong to as many as three paging groups with one group designated as your prime group When you need to respond to a Group Page but don t know the identity or extension number of the paging party use the Meet Me Answer feature You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 4 Lift the handset Press the Direct Paging feature key or dial 37 Do one of the following e To page your prime page group press e To page a specific page group dial the page group directory number Speak to the dialed party after the tone To respond to a Group Page by using Meet Me Answer 1 Lift the handset Dial 88 Do one of the following e To respond to a page from your prime page group press e To respond to a page from a specific page group dial the page group directory number 22 Usin
14. isturb press TurnOn e To deactivate Do Not Disturb press TurnOff To activate Do Not Disturb from a remote station 4 2 3 4 Lift handset Dial 5 Dial the number of the station to which Do Not Disturb is to apply Hang up To deactivate Do Not Disturb from a remote station PO Override Lift handset Dial 5 Dial the number of the station with Do Not Disturb activated Hang up To use Override when you encounter busy or DND tone Dial 2 20 Using Advanced Features Paging To use Paging 1 Lift handset 2 Press the Pager feature key or dial 9 3 Dial the Paging zone number if required 4 Make the announcement Direct Paging Direct Paging allows you to page a party through their phone speaker If the paged party has Off Hook Voice Announce enabled the page will be heard even when the party is on a handset call To page a party 1 Lift the handset 2 Press the Direct Paging feature key or dial 37 3 Dial the extension number 4 Speak to the dialed party after the tone If Handsfree Answerback has been turned on at your phone and you receive a Direct Page while your phone is idle or while you are on a handset call a handsfree call will automatically be established after a single burst of tone The following instructions assume that Handsfree Answerback is not enabled on your phone To answer a Direct Page indicated by a single burst of tone e Lifti
15. set 2 Dial 01 Redial Saved Number To save the last number that you manually dialed 1 Lift the handset 2 Dial 79 To Redial a saved number 1 Lift the handset 2 Dial 6 Making and Answering Calls Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call press a Speed Call Key during a call to send a multi digit password for instance To dial a stored Speed Call number 1 2 Lift the handset Press a Speed Call key To store a Speed Call number oe ON 3 O p 1 0 Press SUPERKEY Press a personal key that isn t a line key Press Change Press Yes Do one of the following e To enter a new number dial the number Press HOLD between digits to create a pause during dialing press HOLD more than once to lengthen the pause e To enter a trunk flash press TRANSFER See Transfer on page 14 for more information about the use of this feature Press Save Press the selected personal key If you want to make the number private press Yes Otherwise press No Press SUPERKEY to exit or press a personal key to program another speed call number Speed Call Personal Note Personal Speed Call lists must be configured by the Administrator To store a personal Speed Call number aa IO A Lift the handset Dial 67 Enter an index number between 00 and 09 Dial the number to be stored Hang up To dial a stor
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