Mitel 5603 User's Manual
Contents
1. ooooocooococo hen 52 Attach the Hinge type Clip irid n Deb ees bmp aed ubere da 53 5603 Wireless Handset User Guide Attach the Swivel type Clip l lslleleeee hh 54 Easy Replacement ooocooccccr en hh nee 54 Before Starting Easy Replacement Procedure 00 00 cece een een eee 55 Easy Replacement Procedure cooccccoocconon teens 55 Related Documents ooo 57 Index edes ERE A a yee a ai RE 59 vi About Your Phone About Your Phone This guide contains feature descriptions for both the Mitel 5000 Communication Platform CP and the Mitel Communications Director MCD e Call Handling for MCD 3300 ICP on page 17 Advanced Features for MCD 3300 ICP on page 21 Call Handling for the Mitel 5000 CP on page 23 Advanced Features for the 5000 CP on page 26 The Mitel 5603 Wireless Handset is a feature rich handset designed to operate in conjunction with an IP DECT base station and the 3300 ICP It is ideal for users who need mobile voice and messaging functions OQ Gola Boer 4 Sm 7 mo Trs Srv 9wa e2 0 2 J Figure 1 5603 Handset Mitel 5603 Wireless Handset User Guide A Caution The handset headset must be fully charged before starting regular use Description of Your Handset Earpiece speaker Soft keys The three soft keys is used with GUI that is the functions of each Soft key is indicated by text in t2. Icons Signal strength icon is visible in the upper left corner The staples shown in display ail depends on the signal strength Full battery icon appears in upper right corner The Low battery icon appears when the battery has 10 or less remaining capacity i left In addition a warning signal sounds every minute the LED flashing orange and the window Battery low Charge now appears The Empty battery icon is flashing when the battery has 5 or less remaining capacity t left In addition a warning signal sounds every second the LED flashing red and the window Battery empty Shutting down appears Sound off icon appears when the Sound off key is pressed and the handset with the in charger function Sound off enabled is placed in a charger The Volume 0 Silent icon is displayed when the volume has been set to Silent the Sound off key during a call Loudspeaking icon appears in the soft key bar during a call Pressing this icon will turn on the loudspeaker Loudspeaking off icon appears after the soft key for Loudspeaking icon has been pressed Pressing this icon will turn off the loudspeaker Microphone off icon indicates a silenced microphone It appears after a long press on 7 Key lock icon indicates a locked keypad Locked entry icon indicates that the contact cannot be edited or deleted by the user Mitel 5603 Wireless Handset Us
3. c Peo Nh gt Press the More soft key Select Call Forward Enter the extension number to which you want to forward your calls Press Call Listen for a confirmation tone and then hang up To cancel Call Forwarding 1 Press the More soft key 2 Select Call Forward Cancel 3 When you hear a re order tone press 25 to hang up Forwarding is cancelled Call Pickup To answer a call that is ringing at another station in your Pickup Group 1 Press the More soft key 2 Select Call Pickup 3 Answer the call 21 Mitel 5603 Wireless Handset User Guide Do Not Disturb To activate Do Not Disturb 1 Press the More soft key 2 Select Do Not Disturb 3 When you hear a re order tone press 25 to hang up To deactivate Do Not Disturb 1 Press the More soft key 2 Select Do Not Disturb Cancel 3 When you hear a re order tone press 25 to hang up IMPORTANT Do not select an option from the active call menu during any of the Paging features The options are not applicable and your call will be terminated if selected Direct Page Direct Paging allows you to page a party through the party s handsfree speaker 1 Press the More soft key 2 Select Direct Group Page 3 Dial the extension number and announce the page Group Page Group Paging allows you to page a group of telephones through their built in speakers 1 Press the More soft key 2 Press Direct Grou
4. IP DECT SYSTEM GLOBAL MITEL 5603 WIRELESS HANDSET USER GUIDE 6n MITEL NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation MITEL The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation Trademarks Mitel is registered trademark of Mitel Networks Corporation Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged IP DECT System Global Mitel 5603 Wireless Handset User Guide Release 6 0 March 2013 Trademark of Mitel Networks Corporation O Copyright 2013 Mitel Networks Corporation All rights reserved Table of Contents About Your Phone veis RE ERN ee Bex p edi een ae Psp cta e etae eid es 1 Description of Your Handset 0 00 eee 2 Features and Functions os tech eer RR ENG RR Re ET LA RR ES RR Xe 3 Charges a O sss cicer a dualis rese daa 4 Contact
5. See the table below Information Code Software version 344 Hardware version 4344 IPEI IPDI 34 or 06 User ID 4344 Clear Lists in Charger Via PDM WSM you can set a parameter that will clear call lists that have been stored in the handset When the parameter is activated to the handset the lists will be deleted when placed in a charger This is primarily useful to shift workers who share the same phone See also the Mitel 5603 Wireless Handset Configuration Manual 47 Mitel 5603 Wireless Handset User Guide System Handling Software Upgrade and Additional Features 48 Software and options in the 5603 handset can be upgraded by using the PDM or the WSM See the Portable Device Manager PDM Installation and Operation Manual or the WSM Installation and Operation Manual Examples of additional features that can be downloaded configured via PDM WSM Company phonebook Downloadable languages Refer to the Mitel 5603 Wireless Handset Configuration Manual for more information To view the handset s software version enter 34 in standby mode Troubleshooting Troubleshooting This section contains information on how to solve common operational problems and warnings you may receive Go through the following lists if you encounter any problems If this checklist does not solve the problem contact your system administrator If others have similar problems there may be a system er
6. and the loudspeaker volume Mitel 5603 Wireless Handset User Guide 10 Alphanumeric Keys abcaaxc2 def e 3 _ jkis mnon o ce6e 24431772 lao 2 asc 3 ghiti42 P315 Cuas 8iw 19w W 2 9 OF 0 HA tuv 8 Space 0 Figure 5 Available Characters Note Depending on the selected menu language other characters can be available This means that the character order can differ from the table above In standby mode and number input mode A short press on a key enter the digits 0 9 and the characters and Enter a pause in number input mode by a long press on the key A pause is indicated by a P in the display A long press on the key changes the tone sender on Tone sender on is indicated by a T in the display The keys O 2 9 can be used for speed dialing Press and hold any of the keys to access a contact beginning with a specific letter For example to access a contact beginning with the letter A press and hold the key 2 and then press Call to speed dial In text input mode A short press on a key 0 9 displays the first available character on that specific key The marked character is selected after a timeout or when another key is pressed To change to upper lower case press the key before entering the character The key can also be used to display only the digits To add space in the text make a short p
7. 1 Ifathird handset that is another handset than the old the replaced handset and new the replacement headset handset is inserted into the charger during Easy Replacement this error indication appears Change to the correct handset 2 The charger has found that Easy Replacement does not work Change back to the new handset LED is flashing red long flash 800 ms on 100 ms off Error during Easy Replacement Both telephones need to be sent for service Operation Notice Operation Notice Accessibility and Voice Quality The base network is not always available If you do not get in contact with your system contact your system administrator For best voice quality avoid positioning near computer radio or similar equipment Operating Area You can only use your handset in the area that is covered by your system Outside this area you will loose contact with the system The signal strength icon will be low and Searching will be displayed Out of Range When you leave the system s coverage area a short beep will sound and the text Searching will appear in the display The out of range beep will be repeated every minute for 30 minutes You can turn the sound off by long pressing Ey When re entering the coverage area it can take a couple of minutes before the handset automatically has registered into the system 51 Mitel 5603 Wireless Handset User Guide Maintenance Maintenance of Batteries 52 B
8. Note Only use the charger within the temperature range of 5 C 40 C Caution Onlyusethe provided power supply See the 5603 5604 Programmer Installation and Operation Manual Rack Charger The Charging Rack charges six 5603 5604 5607 5624 handsets simultaneously and is used for charging only For more information see the 5603 5604 5607 5624 Hack Charger Installation and Operation Guide Contacting Emergency Services This handset like any wireless phone communicates using radio signals As with any wireless phone you may not be able to establish a connection under all conditions therefore you should not rely solely on a wireless telephone for essential emergency communication The key lock feature disables the handset keypad and prevents the accidental dialing of numbers that may result in nuisance calls It also prevents accidental calls to emergency services numbers like 911 999 or 112 About Your Phone To disable the key lock feature press the key and then press Select Currently mobile IP phones do not support Enhanced 911 E911 operation If emergency services are required it is necessary to keep the system administrator and location database up to date Tips for your Comfort and Safety Don t cradle the handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder If you use your phone a lot you may f
9. e Call Swap e Join e Call Back e Answer Call Waiting e Call Park e DTMF Figure 6 Accessing Features Visible if enabled defined in PDM Device Manager 17 Mitel 5603 Wireless Handset User Guide You can also use these features by pressing the R key on the handset during a call The table below lists the In Call Menu features and the associated feature access code method In Call Menu under More Associated Feature Access Code Contacts Microphone off New Call Hold Retrieve Release R4 Call Swap R2 Join RR 80 Call Backl 5 Answer Call Waiting R2 Call Park RR 7 Hold 1 During a call press the More soft key 2 Select Hold Retrieve to put the call on hold To retrieve the Held Call 1 Press the More soft key 2 Select Hold Retrieve to retrieve the call Transfer 1 During the call press the More soft key 2 Select New Call 3 Dial the number to which you want to transfer the call and then press the Call soft key 4 Doone ofthe following tomake a blind transfer select Release to hang up and connect the other two parties to make a supervised transfer wait for an answer announce the transfer and then select Release to hang up and connect the other two parties e to terminate the transfer and return to the held call press More and then select Call Swap 18 Call Handling for MCD 3300 ICP Conference To
10. PIN code to switch on the handset to answer calls You can change the default phone lock code 0000 to any 4 8 digit personalized code 1 Press Menu Select Settings ES Select Locks Select Phone lock Select Auto phone lock o a FF o NM Select On On in charger or Off Note If configured in the PDM you can call an emergency call while the handset is locked See the Mitel 5603 Wireless Handset Configuration Manual 13 Mitel 5603 Wireless Handset User Guide Making and Answering Calls Make a Call 14 Pre Dial 1 Enter the number 2 Press or Call to get the line The number is shown on the display while dialling If required press Clear to erase the number You can use the Navigation key to step and add delete a digit in the middle of a number You can turn on the tone sender in a pre dialled number by making a long press on Dial a Number from the Call list 1 Press when in idle mode or press Menu select Calls and then select Call list 2 Select a number 3 Press or Call to dial The number can be edited before the call is started Press More and select Edit number Dial a Number from the Local Phonebook 1 Press the Menu soft key 2 Select Contacts 3 Select Call contact 4 Selectcontact from list or search name number by entering characters in the Search field 5 Press or Call to make the call Note you can to access the
11. Ringer Volume Pon gt Select Sound amp Alerts Select Volume Adjust the volume by using A and w on the navigation key Press Back to save the setting Select Ring Signals ab ui NoT 5 Select Ring signals Select Internal call External Call or Callback Press Select Select ring signal You can listen to the selected ring signal by pressing the Play soft key The ring signal will be repeated until the Stop soft key is pressed Press Select Turn the Vibrator on off 1 Select Vibrator alert 2 Select On On if silent i e the vibrator is on when the handset is muted or Off 3 Press Select 4 Press Back to save the setting Set the Key Sound This means that every time a key is used a low sound is heard 1 2 3 Select Key sound Select Silent Click or Tone Press Back You can listen to the key sound by pressing the Play soft key 1 Callback is only applicable if defined in the PDM WSM 39 Mitel 5603 Wireless Handset User Guide Select Headset Profile 1 Select Headset 2 Select Mic on boom Mic on cable or Customized headset profile 3 Press Select Display Settings 1 Select Display 2 Select Contrast 3 Adjust the contrast by using the A and w on the navigation key 4 Press OK 5 Press Back Time amp Date Settings The time and date displayed in the handset cannot be changed
12. conference with another party during an active call co Pe Ny During a call press the More soft key Select New Call to put the current call on hold Dial the number of the third party Wait for an answer Press More and then select Join to conference all the parties together Answer Call Waiting Note Depending on system setup and configuration Call Waiting may be handled in one of two different ways Method 1 While on a call you hear a call waiting beep 1 Press the More soft key 2 Press Answer Call Waiting to answer the incoming call Method 2 If a second caller calls during a phone call the handset will beep and display the text Internal call for internal callers and External call for external callers The handset will also show the name or phone number of the second caller To answer the second caller 1 Press the soft key Accept The text Switch briefly appears on screen and the handset transfers to the second call The first call is put on hold When finished speaking with the first caller select the More soft key Select End Call The second call is closed and the first call is retrieved Note It is possible to reject a second call by pressing the Decline soft key The second caller will hear a busy tone and the call will be logged as a missed call in the handset 19 Mitel 5603 Wireless Handset User Guide Callback Callback lets you req
13. ER DERIT ERBEN UO TEMO RE E OI in ERE ER ER LPS 22 Loudspeaker Page ss aside ride E a n Bread eat es 22 Call Handling for the Mitel 5000 CP ooccccccccccc es 23 ns 24 Nucl PP NA 24 Conference ovx n ete o RG Pes Gael px aes uiu exuere 25 Answer Gall Wating Purificada AAA 25 Advanced Features for the 5000 CP ooococcccccoc nes 26 Gall Operator ise ce etr ca perdus s pre e Gels oh o Fu EUR Te 26 Contig Assistant a atra tt sr ts NE 27 Reverse Transfer aesa cerasus ia eh rh 27 Moice Mall ege etd eoe Yet a Cs diee is AC eR Ye a e s Ue qi 28 Receive a Voice Mall ovio dr oce a a ws 28 Check the Voice Mail Inbox lssssssseeee m s 28 Conta SA dd 29 Navigate the Menu erri noae EER ECEE ee ae 30 Enter Exit the Menu Mode 0 6 cece ee hh 30 Menu TOS ntact a ites Raita sedere exe oe pe oad Sion ER aed fete ge ewe a eos Alpe aa 31 Callar Mie Pati od eed eats dea tul Patna reet TP pt es ea aay od er a d a 31 Table of Contents CONEIS axi ean or ere A bbe ana RON IR e tUe NE a x a bte e ge 32 SelliligS 1 vr doe td Pa ter A AT iR we de di e e e dU KO ORE ERN nh EN LU 33 Heri PTT IM 34 Call Men sch exei et oce ea cmd estate xoa cac Ie Qld n e dear 35 Calli B eR 35 Missed Gallica bare Geel pele eR Ree oa a bd ome ated ie 36 Gall TIME a eco cs Nina tad Se e Aaa ee cache Gite Ss doe Vea antics fcedere hand 36 Contact Menu i Leda bo oet as eter it e dave ep ein da bu her nda Dex tas cd 36 Call Contact neu ce
14. Local phonebook by pressing the soft key EEl in idle mode Dial a Name from the Central Phonebook Press the Menu soft key Select Contacts Select Central phonebook Select Search by name Enter the first name and or last name the whole name does not have to be entered Press Search Press or the Call key to make the call NO oO FP OY DD gt 1 This is a system dependent function Making and Answering Calls Dial a Number from the Company Phonebook 1 Press the Menu soft key 2 Select Contacts 3 Select Call contact 4 The local and company phonebook appears in the same list but the company names are indicated by a Locked entry icon in front of the name Select contact from list or search name number by entering characters in the Search field p Press c or the Call key to make the call g Note you can to access the Company phonebook by pressing the soft key EE in idle mode Answer a Call The flashing LED accompanied by a ring signal and or a vibrating handset notifies you of calls The ring signal and vibrator can be disabled The calling party s handset number or name is shown The name will be shown if the calling party s handset number is stored in the local phonebook When a headset is connected to the handset the answering button on the headset can be used to answer the call Other answering methods can be specified in the Settings menu See the Mitel 5603 Wir
15. Pre Dial o2 rt t o ren Xt re ado Bae Gado quel reto dea Bret A 14 Dial a Number from the Call list 2l 14 Dial a Number from the Local Phonebook ooococcccoccc eee eee eee 14 Dial a Name from the Central Phonebook o ooooocoococccor es 14 Dial a Number from the Company Phonebook 0 00 eee eee eee 15 Answer a Gall a ete eed DORT e Cea ton Ye Ci A Tae Eee a 15 Answer Call Ve mies Dex Ae A RUE ORIG E OTRAS KARRIERE A wel qns 15 Enda ii ho tette rete cce p cer a he Seca eap x cae atate ice a re ec coed rate ce 15 Duda Galliera e eee iet obs all e o estote etd ja 15 Adjust the Volume during a Call ooooooocccccco eh 16 Open Contacts during the Call oooooccccoccco ls 16 5603 Wireless Handset User Guide Turn the Microphone on off during a Call 20 2 0 0 e 16 Start a New Call during Conversation 16 Call Handling for MCD 3300 ICP ooooocccccccc s ue 17 ol issih te tere se tM tee Si o Mala EEEE qe ld E AO do as 18 Ica rU 18 ConferenGe EE 19 Answer Call Walting Lc ken Dee tees Sere epe Gena din a qae eed qd 19 Callback pP 20 GalliParK torii oa ta Eu Ad Lei t E A chase fate state dx o 20 Advanced Features for MCD 3300 ICP 00 00 cece teens 21 Call Forward iat dey a eee eat e a aed Gaeta 21 Gall PICKUP 31 mp Ire gaia Geet SEAS da a dubbed A 21 DO Not DIStUID i oet ete oa at o UP NE RE EA ER 22 MEA AA d eau Ris RR e gai md arae d ie hak 22 Group Page or s
16. While on a call if you hear a call waiting beep 1 Press More 2 Press Answer Call Waiting to answer the incoming call The new call is now connected and the first call is on hold 25 Mitel 5603 Wireless Handset User Guide Advanced Features for the 5000 CP Q Tip These feature descriptions apply to the use of the 5603 Wireless Handset on the Mitel 5000 CP Release 6 0 and higher The following features are available from the Calls gt Call services menu Call Operator e Config Assistant e Reverse Transfer These features are visible if the 5000 CP menu template has been installed on the 5603 Wireless Handset The default menus reflect the features that operate with MCD It may be necessary to re program the feature access codes to match the codes used on the 5000 CP To access the Calls gt Call Services menu 1 Enter the menu by pressing the Menu soft key 2 Select Es in the menu 3 Press Select The Calls menu is displayed 4 Select Call Services Call Operator 26 To call your switchboard operator e Access the Call Services menu e Select Call Operator Advanced Features for the 5000 CP Config Assistant Configuration Assistant allows you to access this voice guided configuration portal that provides easy to use remote access to the following phone configuration options Dynamic Extension Express DND e Manual Call Forwarding e Meet Me Conferencing To use Config A
17. appears for the user to enter hot desk information Navigate the Menu Subscribe Handset in IP DECT System Manually To subscribe an IP DECT system manually the Park Portable Access Right Key and Ac Authentication code related to the system are needed Contact the system administrator for more information If the handset subscribes to an additional system it must also be added manually Note The PARK code may not be required if there is no alien DECT system within the coverage area The IPEI IPED code is a unique code which has been assigned to the handset See also Admin Menu on page 47 1 Select System 2 Select Subscribe 3 EnterSystem name optional If no system name is entered the default name will be used That is System A System B depending on which system name is free Press Next 5 Enter PARK code max 31 digits The PARK code may not be required if there is no alien DECT system within the coverage area 6 Enter AC code Press Next An information text Protection on appears 7 Select Yes if the new system needs to be protected It is not possible to delete a protected subscription from the System menut 8 Press OK A searching mode starts Unsubscribe System 1 Select Unsubscribe 2 Select the system to unsubscribe in the list 3 Press Select 4 Press Yes to unsubscribe the system Otherwise press No Rename System You can change the
18. ars IMPORTANT Do not remove the handset while the text Restoring settings appears 8 When the text Phone successfully replaced Please remove phone to restart appears in the display remove the handset from the charger The handset is automatically restarted Maintenance LED Indications during Easy Replacement The following table shows the LED indications that are used for the 5603 and the charger during the easy replacement procedure See also Troubleshooting on page 49 LED indication Description Orange flashing 1 000 ms on 1 000 ms off File transfer during Easy Replacement Orange flashing 100 ms on 800 ms off Change phone indication during Easy Replacement Red flashing 100 ms on 800 ms off Error indication during Easy Replacement Put back old portable in charger Red flashing 900 ms on 100 ms off Error during Easy Replacement Service required for both portables Related Documents e Mitel 5603 Wireless Handset Configuration Guide Data Sheet Mitel 5603 DECT Handset e Mitel 5603 Wireless Handset Quick Reference Guide e WSMS Installation and Operation Manual e Portable Device Manager PDM Windows Version Installation and Operation Guide 57 Mitel 5603 Wireless Handset User Guide 58 Index A Antenna 3 B Battery 3 52 low battery 52 C C Clear button 9 Call info 8 21 26 31 Calling answered call 8 call a number from the
19. ation it contains M MITEL design is a registered trademark of Mitel Networks Corporation All other products and services are the registered trademarks of their respective holders Copyright 2012 Mitel Networks Corporation All Rights Reserved
20. attery Warnings The Low battery icon appears when the battery has 1096 or less remaining capacity left i In addition a warning signal sounds every minute the LED flashing orange and the window Battery low Charge now appears The Empty battery icon is flashing when the battery has 5 or less remaining capacity i 7 left In addition a warning signal sounds every second the LED flashing red and the window Battery empty Shutting down appears During a call only the corresponding battery warning signal will notify the user The warning signal cannot be silenced during a call When not in call the warning signal can be silenced by pressing Charge the Battery Place the handset in the desktop charger or in the rack charger The battery is being charged when the LED on the handset is steady orange When the battery is fully charged the LED will be green An animated battery icon B is also shown in the display indicating charging by starting with its current charge and ending with the full charge A filled battery icon indicates a fully charged battery Note Only use the prescribed chargers for charging Replace the Battery If the standby time for the handset becomes too low the battery should be replaced by a new one Please contact your system administrator or your supplier for information about new batteries Attach the battery as described inthe illustration below The battery is easy to re
21. bile number e Other number e Edit contact Search e Contact list Delete contact Search Contact list e Central phonebook Search by name Call Search by number gt le More gt e View contact e Last result Back Add to contacts System dependent Note You can access the Call contacts menu by pressing the soft key E in idle mode 32 Navigate the Menu Settings e Sound amp Alerts gt e Volume gt e Ring signals gt e Internal call External call e Callback e Vibrator alert gt e On On if silent Off Key sound F gt eClick e Headset r e Mic on boom n Mic on cable Display gt e Contrast gt e Time amp Date gt e Time format gt hh mm am pm hh mm e Date format gt e dd month yy month dd yyyy yyyy mm dd mm dd yyyy e dd mm yyyy dd mm yyyy e dd mm yyyy e Locks gt e Automatic key lock e On Off o Phone lla gt je Auto phone lock gt e On On in charger e Off le Change PIN code gt Answering r e Answering key Hook off Any key e Answering behaviour gt Automatically Loudspeaking e Language gt Francais Nederlands English etc In charger gt e No action e Switch off Redirect Sound of
22. by the user The IP DECT System is solely responsible for keeping the time The handset also synchronizes with the IP DECT system time when The handset is turned on after having been turned off The handset requests the current IP DECT system date and time The handset remains on for longer than 24 hours The handset requests the IP DECT system time every 24 hours from the time it was last turned on The time and date formats displayed in the handset can be changed by the user as described in the following sections Set Time Format 1 Select Time amp Date 2 Press Select 3 Select time format The actual time format will be displayed Selectable time formats hh mm am pm for example 1 00pm hh mm for example 13 00 4 Press Select to save the setting 1 Customized headset profile is only visible if the headset profile has been configured in the PDM WSM 40 Navigate the Menu Set Date Format 1 Select Time amp Date 2 Press Select 3 Select Date format 4 Press Select Date formats DD MM YYYY for example 17 09 2008 also called Europe MM DD YYYY for example 9 17 2008 also called US e YYYY MM DD for example 2008 09 17 ISO 8601 MMM DD YYYY for example Sep 17 2008 DD MMM YY for example 17 Sep 08 DD MM YYY Y for example 17 09 2008 DD MM YYY Y for example 17 09 2008 5 Press Select to save the setting Phone Lock settings Activate the Aut
23. call list 14 dial a number 14 missed call 8 outgoing call 8 quick call by a name in the phonebook 14 Case 3 Centralized phonebook 29 Clip 3 E Earpiece 3 H Handsfree key 1 Icons 7 L LED indications 57 Loudspeaker 3 Loudspeaking 7 15 Index M Menu tabs 8 Microphone 3 Mute button 9 N Navigation Key 9 Number input mode 10 O On Off button 9 Operating Area 51 Out of Coverage 51 P PIN code 41 R Ring signal muted 7 S Signal strength 7 Speed dial 10 Standby mode date 7 time 7 user identity 7 T Text input mode 10 W Writing Text Numbers add space in text 10 pause 10 upper lower case 10 59 Index 60 mitel com 60 virer GLOBALHEADQUARTERS US EMEA CALA ASIA PACIFIC Tel 1 613 592 2122 Tel 1 480 961 9000 Tel 44 0 1291 430000 Tel 1 613 592 2122 Tel 61 0 2 9023 9500 Fax 1 613 592 4784 Fax 1 480 961 1370 Fax 44 0 1291 430400 Fax 1 613 592 7825 Fax 61 0 2 9023 9501 FOR MORE INFORMATION ON OUR WORLDWIDE OFFICE LOCATIONS VISIT OUR WEBSITE AT MITEL COM OFFICES THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY The information furnished in this document believed by Mitel to be accurate as of the date of its publication is subject to change without notice Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the inform
24. cense 23 Mitel 5603 Wireless Handset User Guide You can also use these features by pressing the R key on the handset during a call The following table lists the In Call menu features and associated feature access code methods In Call Menu under More Associated Feature Access Code Contacts Microphone off Hold New Call Release R4 Join RR 5 Answer Call Waiting R2 Call Swap R2 Switch R2 End Call R1 Hold 1 Press the More soft key 2 Select Hold Retrieve to put the call on hold Retrieve a Held Call 1 Press More 2 Select Hold Retrieve to retrieve the call Transfer 24 1 Press More 2 Select New Call 3 Dial the number to which you want to transfer the call and then press Call 4 Doone ofthe following tomake a blind transfer select Release to hang up and connect the other two parties to make a supervised transfer wait for an answer announce the transfer and then select Release to hang up and connect the other two parties to terminate the transfer and return to the held call press More and then select End Call Call Handling for the Mitel 5000 CP Conference To conference in another party while on a call Press More Select New Call to put the current call on hold Dial the number of the third party Press Call Wait for an answer Press More NO go RON Select Join Answer Call Waiting
25. dit contact 2 Select contact and press Edit twice 3 Enter new name number See Alphanumeric Keys on page 10 You can add tone T or pause P in phone numbers by pressing the Space key 5 times or 7 times respectively 4 Press OK 5 Press Save 37 Mitel 5603 Wireless Handset User Guide 38 Delete Contact Note It is not possible to delete a company phonebook contact The company contacts are indicated by a Locked entry icon j in front of the name Select Delete contact Select a contact Press Delete Peo Nh A Press Yes to confirm Central Phonebook In the central phonebook you can search by name or number The last search result can be displayed When the search result appears you can view contact information and add the number to new contact by pressing the More soft key you can to dial the number by pressing e or the Call soft key 1 Select Central phonebook Search by Name 1 Select Search by name 2 Enter first name and or last name 3 Press Search The search result will be displayed Search by Number 1 Select Search by number 2 Enter the number 3 Press Search The search result appears View Last Search Result Select Last result Only the last result will be displayed Navigate the Menu Settings Menu 1 2 Enter the menu by pressing the Menu soft key Select in the menu Sound and Alert Settings Adjust the
26. dset that is the handset to be replaced and the new handset that is the replacement handset are of the same device type 5603 Note You can perform Easy Replacement between different product licenses that is Basic and Advanced The new handset s product license is not replaced by the old handset s variant license during the procedure 2 Make sure that the handset batteries are charged before starting the easy replacement procedure 3 Switch off the new handset by long pressing ios Easy Replacement Procedure During the Easy Replacement procedure the LEDs of the handset and the charger follow the same LED indications This means that if the old handset has a broken display the LED indications on the charger and on the handset can be used to follow the replacement procedure Before and after easy replacement the LEDs may have different LED indications For more details See also LED Indications during Easy Replacement on page 57 IMPORTANT Never remove a handset from the charger until the instructions in the display or the LED tells you to do so see status on the LED if the display is broken If an error is indicated you may want to remove the handset See Troubleshooting on page 49 for further instructions After you place the old handset in the charger you must place the new handset in the charger regardless of whether the replacement was successful or not Failing to do so may result in malfunction and
27. e redirected to another extension when the handset is placed in a charger The function is automatically cancelled when the handset is removed from the charger 1 Select In charger 2 Select Redirect Note The settings in the system determines how the incoming calls will be handled This is a system dependent feature Switch off While Charging When the handset is placed in the charger it can be switched off When removed from the charger it will switch on again 1 Select In charger 2 Select Switch off Mute Handset While Charging When the handset is placed in the charger it can be muted while it is charging When it is removed from the charger it will switch on the sound again 1 Select In charger 2 Select Sound off Deactivate the Charging Mode 1 Select In charger 2 Select No action 43 Mitel 5603 Wireless Handset User Guide 44 System Change System Select Automatic or a specific system If the handset is set to Automatic it selects a system according to the priority list See Priority on page 46 Subscribe Handset in IP DECT System using Easy Registration A handset can subscribe to an IP DECT system automatically if the following are fulfilled e The IP DECT system is configured for Easy Registration see the Mitel IP DECT Base Station Installation and Operation Manual e The handsets extension number and IPEI are registered in the IP DECT system see the c
28. ect sunlight or close to other heat sources Avoid volume levels that may be harmful to your hearing Exposure to excessive sound pressure from a handset s earpiece or headset may cause permanently hearing loss Do not expose the handset to open flame Keep the handset away from excessive heat and moisture e Avoid sudden temperature changes to prevent condensation in the handset It is recom mended to put the handset into an air tight plastic bag until the temperature is adjusted for example when entering or leaving a cold heated building on a warm cold day e Protect your handset from aggressive liquids and vapors The handset may retain small metal objects around the mouth cap or ear cap region Keep the handset away from strong electromagnetic fields Do not place a cold handset in a charger Chemical Resistance The alpha and numeric characters printed on the exterior of the handset have been tested and found resistant to chipping fading or wearing off when the handset is treated with common cleaners and disinfectants or perspiration The following chemicals have shown no harmful effect e 3 Hydrochloric Acid e M alcohol 70 Methylated Ethanol e 60 Chlorhexidin 0 5mg ml Acetone can be damaging to the plastic casing of the handset and should not be used Icons and Text in the Display All functions and settings available to the user are shown as icons and text in the display The icons and text in the display
29. eless Handset Configuration Guide The answering methods are Automatically and Loudspeaking When Automatically is enabled all incoming calls will be connected automatically Answer a Call a When the signal sounds press to answer the call or press the El soft key to answer the call in loudspeaking mode The name number of the calling party appears if calling line information is available End a Call Press x to end the call The duration of the call is shown in the display The total time of the call can also be retrieved from the Calls menu gt Call time During a Call Note Some of these functions are system dependent The options are set up in the Portable Device Manager PDM See the Mitel 5603 Wireless Handset Configuration Manual and Portable Device Manager PDM Installation and Operation Manual If configured in the PDM WSM you can call an emergency call while the handset keypad is locked During the ongoing emergency call the soft key More and the soft key R are disabled 15 Mitel 5603 Wireless Handset User Guide 16 Adjust the Volume during a Call On the navigation key press A and w to increase and decrease the volume respectively The handset will now store and keep the new volume level Open Contacts during the Call 1 Press the More soft key during the call 2 Select Contacts 3 Press Select 4 Select Call contact for searching alocal or company phonebook contact or se
30. er Guide a Phone lock icon indicates a locked handset f Headset icon indicates that a corded headset is connected to the handset B Outgoing call icon is added to all outgoing calls in the call list Be Incoming call icon is added to all answered calls in the call list Bt Missed call icon is added to all missed calls in the call list u Missed call icon is added in the status bar This icon remains until the Call list is opened It PDM WSM communication icon is visible when handset is communi cating with PDM WSM via advanced charger Qo Voice mail icon indicates that new voice mail has been received Menu icons The Contacts menu contains all names numbers in the local phonebook In addition a company phonebook with up to 500 entries can be downloaded to the phone via the PDM you can to access a central phonebook from the Contact menu The Calls menu contains call lists call time and call services Call services is configured in the PDM The Settings menu contains personal handset settings such as changing the ringer volume selecting language etc This feature is system dependent Keys and Buttons Some keys have different functions depending on the phone state or the length of time that you press a key Short press Press and release the key in less than one second Long press Press and hold down the key for longer than one second a
31. f e System gt e Change system 4 e Automatically e Subscribe gt e System 1 e Unsubscribe gt e System 2 Rename system gt Priority gt Owner ID gt 33 Mitel 5603 Wireless Handset User Guide In Call The In Call menu can be reached during an ongoing call by pressing the More soft key Note If configured in the PDM WSM you can call an emergency call while the handset keypad is locked When calling from a locked handset you can access the Microphone on off function only from the In Call menu During an ongoing emergency call you cannot access the In Call menu e Microphone on off e Contacts e Call gt e New call e Phonebook access gt e Cancel gt e Hold Retreive e Release e Call Swap e Join e Call Back e Answer Call Waiting e Call Park e DTMF Visible if enabled defined in PDM WSM 34 Navigate the Menu Call Menu 1 Enter the menu by pressing the Menu soft key 2 Select Es in the menu 3 Press Select Call List The 25 last received dialled or missed calls are stored in a call list If a number occurs more than once the last time stamp together with the total number of occurrences is shown Note If supported by the system the number s contact name can be displayed in the call list 1 Select Call list and step with A and v to scroll in the list The Call list can also be opened by pressing e in idle mode Dial
32. freely can be added deleted and edited by the user The phonebook lists all names in alphabetical order where three numbers can be added for each contact that is work number mobile number and other number For more information on how to add edit or delete a contact See Contact Menu on page 36 In addition a company phonebook with up to 500 entries can be downloaded to the phone via the PDM See Software Upgrade and Additional Features on page 48 The company phonebook name and numbers cannot be edited or deleted by the user The phonebook lists all names in alphabetical order The local and company phonebook appears in the same list but the company contacts are indicated by a Locked entry icon Bj in front of the name The company contact includes work number only See Dial a Number from the Company Phonebook on page 15 for more information The local and company phonebook can also be accessed by pressing the soft key E in idle mode you can to access a central phonebook See Dial a Name from the Central Phonebook on page 14 The userthen sends a request to a messaging server with the first characters entered and the messaging server will return a list of names and numbers that matches the search 29 1 This is a system dependent function Mitel 5603 Wireless Handset User Guide Navigate the Menu will 11 00 mm Figure 8 Main Menu Settings 1 Contacts 2 Calls 3 Enter Exit the Men
33. he display just above the keys Off hook key To answer a call to pre dial a number and as a short cut to the Call list Voice mail access A quick access to the handset s Voice mail Key lock and Upper Lower case Combined key lock and Upper Lower Case Space To add space between text Microphone Sound off key To turn on off audible signals in idle mode silencing the ring signal at incoming call and to turn the microphone on off during a call Note Incoming high priority messages will be indicated with a beep even when the handset is muted 10 Tactile indicators There are two tactile indicators to indicate the centre of the key pad On hook and On Off key Combined button to end a call to return to standby mode and to switch the handset on off by long press 11 Four way navigation key Navigation key with Left Right Up and Down During a call the keys Up and Down are used to increase and decrease the speaker volume respectively 12 Display The B W display is 28 mm wide and 35 mm high with backlighting 13 Headset connector The headset connector is for connecting a headset The connector is protected against dust by using the headset connector cover 14 LED Indicates incoming call messaging low battery and charging System dependent feature About Your Phone Features and Functions IMPORTANT The handset may retain small magnetic objects aro
34. ind it more comfortable to use a headset See the section on headset use for more information Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Frequency Range The handset is a radio transmitter and receiver When it is on it receives and sends out radio frequency RF energy The handset operates on different frequency ranges depending on market and employs commonly used modulation techniques EU 1880 1900 MHz USA CAN 1920 1930 MHz LA 1910 1930 MHz BR 1910 1920 MHz zz 1900 1920 MHz Exposure to Radio Frequency Signals This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This device complies with FCC SAR limit of 1 6 W kg The maximum SAR value measured when used at the ear and when worn on the body using belt clip is as follows SAR values Head 0 043 W Kg Body worn 0 037 W Kg This device must not be co located or operating in conjunction with any other antenna or transmitter Use of non Mitel approved accessories may violate the FCC RF exposure guidelines and should be avoided Mitel 5603 Wireless Handset User Guide Environmental Requirements Only use the handset in temperatures between 0 C to 40 C 32 F to 104 F Avoid exposing the handset for dir
35. indicate functions and settings to which you have access The display normally displays date and time the Owner ID and handset number The Owner ID can manually be set by the user Figure 3 Display Configuration in Standby Mode About Your Phone The Status bar 1 is used for icons which give the user information about signal strength missed calls new messages phone lock key lock sound off time and battery status This row is always visible in all screens The Header bar 2 displays the current date headset connection and system connection The Active area 3 is used for information such as the name of the system to which the handset is connected A user identity provided from the system and or an Owner ID can also be displayed if configured in the Settings menu This is also the area for window text for example missed calls or to confirm an action The Scroll bar 4 is placed to the right of the Active area It becomes visible when a menu Screen has more than six menus or if the complete text in a message cannot be displayed on the screen simultaneously The Soft key bar 5 is used for Soft keys that are located just beneath the display The middle Soft key is configured to access the Contact list by default but can be configured to access the Central Phonebook or the Contacts menu instead The Soft key is configured in the handset using PDM Device Manager See the Mitel 5603 Wireless Handset Configuration Guide
36. ing Emergency Services 000 cece eh 4 Tips for your Comfort and Safety liliis ees 5 Frequency Range ses eue ux GER rea ails E Re NX ale EAE RR RR RR RR RR e RR 5 Exposure to Radio Frequency Signals 0 0 00 cece eee es 5 Environmental Requirements o oooccccc ee eae 6 Chemical Resistance 5 ii Ma A UR Jedi ae e Sr ee 6 Icons and Text in the Display mana orii reni ouaa aa a e a aaa rn 6 Keys and Buttons 00 a int PGA oa eee U EA E INE E EO bas 8 Navigation KOy oaair aa ER REENIRI ti e indi aan tay aoe ws Wk anak eens dx 9 Sound off Key xau cr beret sored A dara a pe er Dresd ER EIS pad 9 Key Lock and Upper Lower Case Key 000 ccc ee 9 Soft KEYS odere Lu esee ade bp eo teda eed edad tete dedita 9 Volume Button nom Lis eee ueste hebr edi BARA art dtu as da 9 Alphanumeric Keys sik m e eb RR UEBER RE ERR Re iR eg 10 Headsets xs rise Sho peius ERRORI E nU MV qus E Tur ERR T 11 Customizing Your Phone 0 000 ees 12 Switch the HandsebOrn OIf isses esix eed oie AAA AE AA GS Sie IARE SU 12 Turn the Audible Signal On Off oooocoooooooo n 12 Lock Unlock the Keypad ooooooooocconno eh hen 12 Lock Unlock the Keypad in Idle Mode 20 cece eee ees 12 Lock Unlock the Keypad during a Call llli 13 Lock Unlock the Handset ooooocccccc s 13 Making and Answering Calls o oooooooococo s 14 Makea Call iii A rr VES RR EC el b iw E s 14
37. ing the Menu soft key 2 Select Elin the menu Call Contact Note Is it also possible to access Call contact by pressing the soft key EE in idle mode 1 Select Call contact 2 Select contact from the list or enter name or number in the search field 3 Press e or Call you can to edit the contact by selecting View gt More Note that it is not possible to edit a company phonebook contact The company contacts are indicated by a Locked entry icon Ej in front of the name Navigate the Menu Add Contact 1 Select Add contact Add New Contact Select New Select Add and enter the name of the contact See Alphanumeric Keys on page 10 Press OK Select Work number Mobile number or Other number Press Add oon F YO DN gt Enter the numbers you can add tone T or pause P in phone numbers by pressing the Space key 5 times or 7 times respectively Press OK N 8 Press Save and then Back Add from Call List he Select From call list Select a number Press Add Select Work number Mobile number or Other number Press Select Press Add and enter name for the contact See Alphanumeric Keys on page 10 Press OK o Noo FY DN Press Save Edit Contact Note It is not possible to edit a company phonebook contact The company contacts are indicated by a Locked entry icon j in front of the name 1 Select E
38. lect Central phonebook for searching a central phonebook contact e Press Select 6 Select or search contact Note You can call the selected contact by pressing Call When calling the contact the first call will be put on hold See also Start a New Call during Conversation on page 16 Turn the Microphone on off during a Call 1 Press the More soft key during the call 2 Select Microphone off 3 Press Select The icon indicates a silenced microphone This means that the other part in an ongoing call cannot hear you To turn the microphone back on do as follows 1 Press the More soft key during the call 2 Select Microphone on 3 Press Select You can to turn the microphone off on by a long press on yl Start a New Call during Conversation 1 Press the More soft key during the call Select New Call 2 3 Press Select 4 Enter number or press E to access the phonebook 5 CA Press 1 Visible if defined in the PDM Call Handling for MCD 3300 ICP Call Handling for MCD 3300 ICP During a call you may need to use the following features Hold Transfer Conference Call Swap Callback Call Park and so forth You access these features by pressing the More soft key during a call This displays the In Call menu see below e Microphone on off e Contacts e Call gt e New call e Phonebook access gt e Cancel gt e Hold Retreive e Release
39. name of the system in the handset 1 Select Rename System Select the system to rename Press Edit Enter new name ao RON Select Save 1 Itis not possible to unsubscribe a protected system via the System menu The unsubscripiton must be made via the Admin menu or the DECT system 45 Mitel 5603 Wireless Handset User Guide 46 Priority The default order of priority is the order of entered subscriptions This means that the first subscribed system has the highest priority This list can be edited by the user You can set the systems in priority by moving them up or down in the list Note This is used in combination with system set to be Automatic See Change System on page 44 1 Select Priority 2 Change the priority if required by selecting Up or Down The priority will be saved when Back is selected Advanced Functions Advanced Functions Admin Menu The handset has a hidden menu for system administrators See the Mitel 5603 Wireless Handset Configuration Manual The Admin menu contains Software and hardware information licence information IPEI IPDI and User ID DECT link and system information Fault logging Centralized Management status Enhanced system menu with ability to alter protection Factory reset option For quick access to the Device Information DI menu in idle mode press the keys containing DI that is 34 To view the IPEI IPDI directly press 06
40. nd then release About Your Phone Off hook Key This key is used to answer calls to pre dial numbers and as a short cut to the Call list One short press in standby mode opens the call list On hook and On Off Key This key is used to disconnect calls and return to the main screen A long press in A standby mode switches the handset on off Navigation Key p Use this key to step in the menu and when working in text mode 4 gt A and v are used for stepping left right and up down in the menu Sound off Key Along press on the Sound off Key in idle mode toggles between ring signal on off When you receive an incoming call a long press on the key silences the ring signal During a call a long press on the key changes between microphone on off Key Lock and Upper Lower Case Key This key locks the keypad in combination with the soft key Lock It is also used for switching between upper lower case and digits E Soft Keys 004 Soft keys Figure 4 Soft Keys The three soft keys are located just beneath the display The function of each soft key is indicated by text in the display just above the keys In idle mode the soft keys can be used for specific functions defined by the user of the handset Volume Button A and v onthe Navigation key are used for increasing decreasing the earpiece headset
41. number from Call list 1 Select a number to call 2 Press Call to dial View the Time of a Call 1 Press More 2 Select Time of call The time and date appears Edit Number from Call list 1 Press the More soft key 2 Select Edit number Save Number 1 Press the More soft key 2 Select Save number Delete Entry from the Call list 1 Press the More soft key 2 Select an entry to delete 3 Select Delete 4 Select Yes to delete the entry from the list 35 Mitel 5603 Wireless Handset User Guide Delete all Entries from the Call list 1 Press the More soft key 2 Select Delete all 3 Select Yes to delete all the entries from the list Missed Calls A missed call is by default indicated by a Missed call dialog window but it can be disabled in the handset via PDM Device Manager 1 Select Missed calls 2 Step with the A and v to scroll in the list 3 Press Call to call back As in Call list there is a More soft key which can be used to view the time date of the call edit the received number add to contacts and delete received numbers See Call List on page 35 for information about the functionality in the More soft key Note If supported by the system the number s contact name can be displayed in the list Call Time The total time of the previous call and last call appears by selecting Call time Contact Menu 36 1 Enter the menu by press
42. omatic Key lock 1 Select Locks 2 Select Automatic key lock 3 Select On for activation of automatic key lock Note You can answer close an incoming call while the keypad is locked If configured in the PDM WSM you can to call an emergency call while the keypad is locked See the Mitel 5603 Wireless Handset Configuration Manual Activate the Phone Lock The handset can be protected for unauthorized use If this function is activated a PIN code has to be entered at power on or when the handset is placed in a charger this behaviour will first be activated when the handset is placed in the charger The default phone lock code 0000 can be changed to any 4 8 digit personalized code Note If configured in the PDM WSM you can call an emergency call while the handset is locked See the Mitel 5603 Wireless Handset Configuration Manual Select Locks Select Auto phone lock Enter a PIN code 1 2 3 Select On or On in charger 4 5 Press OK If the PIN code is forgotten it can be removed by your distributor 41 Mitel 5603 Wireless Handset User Guide 42 Deactivate the Phone Lock 1 Select Locks 2 Select Auto phone lock 3 Select Off 4 Enter a PIN code 5 Press OK Change PIN Code 1 Select Change PIN code 2 Enter the old PIN code 3 Press OK 4 Enter new PIN code twice 5 Press Save Answering The default setting for the handset is
43. orresponding manual for the IP DECT system The handset is not subscribed to any systems The handset software is version 4 0 2 or greater 1 If needed switch off the handset by pressing a o 2 Switch on the handset by pressing a o 3 Select language to be used or press Cancel If Cancel is pressed the default language English will be used 4 The handset starts to search for IP DECT systems and will subscribe to the system when it is found Note If no system is found within 2 minutes or Cancel is pressed the handset s subscription menu is displayed Continue with step 5 in the procedure Subscribe Handset in IP DECT System Manually on page 45 for more information Notes about Subscribing Handsets and Hot Desking If the handset is subscribed but not registered with the MCD or 5000 CP the handset will display the following message Please login e When subscribing the handset to the IP DECT Base Station enter the leading 0 s of the PARK code Removing the 0 s will prevent subscription e After registering the handset with the MCD or the 5000 CP using the System ID Extension and auth password the Please Login message is removed from the handset f you are unable to subscribe the handset ask the administrator to remove the handset IPED from the user in the IP DECT Base Station if the IPED was pre programmed for the user If the handset is configured as a Hot Desk handset then Please Login
44. p Page 3 Doone ofthe following To page your prime page group press To page a specific page group dial the page group directory number 4 Speak to the dialed party after the tone Loudspeaker Page 1 Press the More soft key and then press Loudspeaker Page 2 Dial the paging zone number if required 3 Wait for ringback and announce the page Note Ask your Administrator for the paging zone number 22 Call Handling for the Mitel 5000 CP Call Handling for the Mitel 5000 CP Q Tip These feature descriptions apply to the use of the 5603 Wireless Handset on the Mitel 5000 CP Release 6 0 and higher During a call you may need to use features such as Hold Transfer Conference and Call Swap You access these features during a call by pressing the More soft key It displays the In Call menu depicted in the following image Note These options are visible if the Mitel 5000 menu template has been installed on the 5603 Wireless Handset The default menus reflect the features that operate with MCD Microphone on off Contacts New Call Switch End Call Hold Retrieve Release Call Swap Join Answer Call Waiting DTMF DECT Info Location Info General purpose name 1 General purpose name 10 Figure 7 Accessing Features Visible if enabled defined in the PDM WSM3 Visible if the Admin menu is activated Visible if the Admin menu is activated You require the DECT location li
45. place It is attached inside the battery lid and is connected to the handset in such a way that no miss contact is possible Maintenance Figure 9 Easy Replaceable Battery Attach the Hinge type Clip Attach the hinge type belt clip as described in the illustration below Figure 10 Attach the Hinge type Clip into Position 53 Mitel 5603 Wireless Handset User Guide Attach the Swivel type Clip Attach the swivel type belt clip as described in the illustration below Figure 11 Attach the Swivel type Clip into Position Easy Replacement 54 Easy replacement can be used if a handset needs to be replaced The easy replacement procedure is done via the handset display and the 5607 Programmer or the rack charger Note If the electrical connection is damaged it is not possible to follow the Easy Replacement procedure Depending on fault it might work to do a replacement via PDM WSM See the Mitel 5603 Wireless Handset Configuration Manual The easy replacement procedure is done via the handset display and the 5603 4 Programmer or the 5603 4 Rack Charger The following settings are replaced during easy replacement e DECT registration User options including User ID e Contacts The extension number is assigned to the new handset The following settings are not replaced during the easy replacement e Call list Maintenance Before Starting Easy Replacement Procedure 1 Checkthat both the old han
46. ress on key 0 The first character entered when adding editing a name in the Contacts menu will be an upper level character followed by lower level characters unless the key is pressed before entering the character To switch between Abc ABC abc and 123 the key is pressed A long press on the key displays special characters About Your Phone Headset If you will use your handset frequently we recommended you use a headset so you have both hands free The headset comes in two versions microphone integrated in the cable and microphone on a boom In order to achieve optimal audio quality with your headset we recommend you select the corresponding headset profile See the Mitel 5603 Wireless Handset Configuration Guide for more information The default setting is microphone on a boom that is the audio is optimized for using a headset with microphone on a boom You can change the headset profile in the menu as follows 1 Enter the menu by pressing the Menu soft key Select Settings Press Select Select Headset Select the corresponding headset profile from list o a RBQoN Press Select If the pre configured headset profiles do not match the headset in use or the audio performance is poor you can configure an own headset profile in the PDM See the Mitel 5603 Wireless Handset Configuration Manual You can select profiles configured in the PDM using the handset menu 11 Mitel 5603 Wireless Handset U
47. ror Operational Problems Fault Probable cause Action or comment No display The battery level is low or the handset Charge the battery or contact is defective System administrator No ringing The sound off icon is on or ringer Long press the Sound off key or volume set to silent or the handset is increase volume or contact defective System administrator Error or Warning Messages Display shows Probable cause Action or comment No access The network is in range but no access rights Switch handset off and then switch it on again or contact system administrator No System The handset beeps once a minute during max 30 minutes with a low tone followed by a high tone if enabled the vibrator also follows the beeps The handset is out of coverage or handset is defective Stop the beep with the Sound off key and go into range Note When re entering the coverage area it can take a couple of minutes before the handset automatically has registered into the system or contact system administrator SERVICE required options corrupt The handset is defective Select reset option on the middle soft key if available or if no reset option is available or fault does not resolve the handset needs repair Note Display message only shown in English SERVICE required Invalid IPDI Note This display message is only shown in English Easy replacement procedure no
48. ser Guide Customizing Your Phone Switch the Handset On Off The handset is switched off 1 Press and hold On hook key 55 When pressing the On hook key the handset will vibrate and the display lights up 2 Awindow Switch on appears Confirm by pressing Yes The handset is in idle mode 1 Press and hold On hook key 25 2 Awindow Switch off appears Confirm by pressing Yes Turn the Audible Signal On Off A long press on ES in idle mode changes between ring signal on off The ak icon indicates a silenced handset Lock Unlock the Keypad Lock Unlock the Keypad in Idle Mode To prevent accidentally pressing keys and making a call the keys can be locked Lock Keypad Press NES and then Lock Unlock Keypad x9 Press 1 and then Yes Note You can answer close an incoming call while the keypad is locked If configured in the PDM you can to call an emergency call while the keypad is locked See the Mitel 5603 Wireless Handset Configuration Manual 12 Customizing Your Phone Lock Unlock the Keypad during a Call To prevent accidentally pressing keys you can lock them during a call This can be useful when a headset is used and the handset is attached to a pocket or belt Lock keypad 1 Press MX 2 Press Lock Unlock keypad 1 Press 2 Press Yes Lock Unlock the Handset You can protect the handset from unauthorized use If you enable this function you must enter a
49. ssistant e Access the Call Services menu e Select Config Assistant Follow the voice prompts to make the changes to the required features Reverse Transfer You can use Reverse Transfer Call Pick Up to answer calls that are ringing or holding at other extensions For example if you receive a call while you are away from your desk you can pick up the call from another extension To use Reverse Transfer 1 Access the Call Services menu 2 Select Reverse Transfer 3 Dialthe extension or hunt group number where the call is ringing or holding The call is transferred to the phone you are using and you are connected to the caller 27 Mitel 5603 Wireless Handset User Guide Voice Mail Receive a Voice Mail When a new voice mail is received the message alert signal sounds and the voice mail icon QQ appears in the status bar The new voice mail notification is also displayed in a window Check the Voice Mail Inbox Check the voice mail s by pressing Call from the window If Close is selected you can dial the Voice Mail by a long press on digit key 1 when in standby mode Follow the given instruction in the Voice Mail Note In case the following message is shown Voice mail number not defined the voice mail number needs to be configured to the voice mail button Contact your system administrator 28 Contacts Contacts The handset has a local phonebook with 250 entries where names and numbers
50. t followed correctly or failure during easy replacement procedure Send the handset for service Page 1 of 2 49 Mitel 5603 Wireless Handset User Guide 50 Display shows Probable cause Action or comment Enter PIN code The handset s lock is activated Enter the required PIN code If PIN code lost enter new via PDM or do a factory reset via PDM Battery low charge now The battery level is low Charge or replace the battery Phonebook is not available at the moment The phonebook does not respond not available at the moment Try again later or if fault persists do a factory reset via admin menu or PDM Voice mail number not defined There is no Voice mail number defined in the handset Define a Voice mail number via PDM Could not encrypt connection The parameter Encryption Required is enabled in the handset in combination with 1 Unencrypted base station s and or 2 Unsupported base station s 1 Disable the Encryption Required parameter in handset and or 2 Enable the encryption in the base station s and or Note If base station s is used the software version must be 3 1 x or later 3 Use supported base station s Ask your supplier Page 2 of 2 LED Error Indications See also chapter LED Indications during Easy Replacement on page 57 LED is flashing red quick flash 100 ms on 800 ms off
51. the new handset will need servicing 55 Mitel 5603 Wireless Handset User Guide 56 Figure 12 Easy Replacement Procedure using the 5603 Programmer On the new handset press and hold C Note Do not release until you are instructed to do so 2 Put the new handset in the charger 3 When the text Start phone replacement appears release c Press Yes left soft key The text Follow the instructions Each step can take several minutes appears in the display Press OK left soft key 4 5 When the text Please insert old phone in charger appears replace the new handset with the old handset The handset can either be switched on or off Note If the rack charger is used the same charging slot has to be used for both handsets The handset will be restarted and after a few seconds the text Saving settings Do not remove phone from charger appears The charger LED changes to slow orange flashing IMPORTANT If the old handset cannot communicate with the charger put the new handset in the charger to restore its settings that is the handset s IPDI If this step is not performed the new handset must be sent for service The old handset s settings might be transferred to the new handset by using PDM See the handset s Configuration Manual 6 7 When the text Please insert new phone in charger appears replace the old handset with the new handset The text Restoring settings appe
52. to use the Off hook key when answering a call The answering behaviour can be configured to answer the call automatically i e without pressing a key and or in loudspeaking mode you can to set the answering behaviour to any key If Any key is selected any keys except the On hook key and the Sound off key can be used to answer a call Answering Key The answering key is by default set to Hook off 1 Select Answering 2 Select Answering key 3 Select Hook off or Any key 4 Press Back to save the setting Answering Behaviour Select Answering Select Answer behaviour 1 2 3 Select Automatically and or Loudspeaking 4 Press Change to change the setting The check box will be marked 5 Press Back to save the setting To remove the setting press Change The check box will be unmarked Navigate the Menu Change the Menu Language 1 Select Language English Espa ol Spanish Francais French Nederlands Dutch Deutsch German Russki Russian 2 Press Back Note You can download one additional language via the PDM WSM See Software Upgrade and Additional Features on page 48 7 languages are available for download Czech Greek Hungarian Polish Russian Slovakian and Turkish Change Owner ID The Owner ID is set to identify the handset 1 Select Owner ID 2 Enter in identity 3 Press Save In Charger Redirect Calls while Charging Calls can b
53. u BEDS Ce MEC RO NUR A Qai La FU e PI E RR ERE RR TR Ma 36 EditGohtact os os rop EID SINN EE Du deae ma Na Ape tem ee 37 Delete Contact cuna a Dada E A a O rb See RUNS Ea Ra 38 Central Phonebook oococcccc hh 38 Settings Men s vro a UN e ee ep MILI d 39 Sound and Alert Settings 00060 39 Select Headset Profile llle 40 Display Settings cuero een eee Te A a a 40 Time Date Settings 4 ceros idad nda bud eis 40 Phone Lock settings iri RR padre a RR Rida 41 WE CI PM x H 42 Change the Menu Language 0 0 n 43 Change Owner ID i iie aia at ER Rec ERE aa a ea 43 IN CHARQCT esi scr al aid Derk retur Detox tS 43 SPLIT 44 Advanced Functions llle eee hh hh hh 47 Adnmi Menu 3a eant tc e Sate tase a UR Gah abe ed t aset ta iwc aon LUE cm a DUE A 47 Clear Lists in Charger o ooococcococoo hh rn 47 System Handling a A a a a a hm 48 Software Upgrade and Additional Features 0 0 0 00 48 Troubleshooting ma racete aaa dado xe EP n Genuae V a E a 49 Operation Notice creber res dede tee tia da 51 Accessibility and Voice Quality 2 1 0 2 2 0 0 0 ccc es 51 Maintenance eost So eee dee eR ie uerb eei EO RUE e eium Da QE tte RALIS Dawe See 52 Maintenance of Batteries ee canere reen RETE E EEEE EAE hne 52 Battery WarnlhgS eoriet Zdena a al a aa aa a aa a a duxi dug 52 Charge the Battery nnana aaua aaaea 52 Replace the Battery
54. u Mode Enter the menu by pressing the Menu soft key The most recently used tab is highlighted If the handset has been restarted the Contacts tab appears 1 Use the Left or Right navigation key to choose a menu tab and then press the Down navigation key to open it The menu title appears and the first alternative is highlighted 2 Usethe Up or Down navigation keys to move through the list Press the Right navigation key to select an alternative Highlight Previous Select Central phonebook Back k Jl xlemadius Call list Ww Highlight Next q To back up in Menu mode If you entered the menu using the Right navigation key you can use the Left key to back up one step Ifyou entered the menu using the Menu soft key use the Back soft key to back up Press the Menu soft key again to exit the Menu and return to standby mode 30 Navigate the Menu Menu Tree The following diagrams illustrate the menus for each tab Note Some options are system dependent and may not appear on your phone 7891 01 30 Time of call 7827 03 35 e Edit number 7682 05 26 7845 20 Oct 11 Call services e Call Forward e Call Forward Cancel Do Not Disturb e Do Not Dist Cancel e Call Pickup Call Park Retreive Direct Group Page Loudspeaker Page 31 Mitel 5603 Wireless Handset User Guide Contacts a Call contact Search e Contact list Add contact e New From Call list gt Mo
55. uest that the system notify you when a busy extension becomes free 1 When a number extension is busy press the More soft key 2 Select Call Back to set up the callback 3 Your extension will ring when the called extension becomes free and automatically dial the extension back Call Park 20 The Call Park feature allows you to place a call in a special hold state You or someone else can then retrieve the call from any extension in the system After parking the call the system can automatically connect you to paging equipment so that you can announce the call to the requested party To park an active call 1 2 3 4 During the call press the More soft key Select Call Park Dial the directory number on which to park the call Inform the called party of the waiting call To retrieve a parked call 1 2 3 Press Call Press Call Services Select Call Park Retrieve and enter the directory number on which the call is parked Advanced Features for MCD 3300 ICP Advanced Features for MCD 3300 ICP The following features are available from the Calls gt Call services menu Call Forward Call Forward Cancel Do Not Disturb Do Not Disturb Cancel Call Pickup Call Park Retrieve Direct Group Page Loudspeaker Page To access the Call Services menu 1 Enter the menu by pressing the Menu soft key 2 Select Es in the menu 3 Press Select Call Forward To set Call Forwarding
56. und the mouth cap or ear cap region Case The plastic cover parts are made of durable PC ABS material Antenna The antenna is integrated inside the handset Loudspeaker The handset has a separate loudspeaker for the Loudspeaking function It is located on the back side of the handset Microphone The microphone is placed on the front bottom side of the handset Clip There are two different belt clip options for the handset a hinge type clip standard and a swivel type clip You use the clip to attach the handset to a pocket or belt You can use the handset without a clip on See Attach the Hinge type Clip on page 53 or Attach the Swivel type Clip on page 54 Battery The battery is a rechargeable Li Lon battery placed under a battery cover See Replace the Battery on page 52 The battery is fully charged within four hours See Charge the Battery on page 52 Mitel 5603 Wireless Handset User Guide Chargers Desktop Charger 002 Advanced Basic Figure 2 Desktop Chargers There are two desktop chargers available a basic one that will only charge the handset and one with advanced functionality to download new software and to synchronize options The handset is fully operational while placed in the charger The charger is delivered with a plug in power supply and is connected into an ordinary wall socket For more information See the 5603 5604 5607 Programmer Installation and Maintenance Guide
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