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Mitel 5330 User's Manual

1. Mitel 5330 and 5340 IP Phones User Guide Float Keys 5340 IP Phone The 5340 IP Phone offers 48 programmable multi function keys for one touch feature access You can program three of these keys as float keys Float keys are typically used to display unanswered ringing lines on designated keys where the ringing lines would otherwise be hidden on one of the phone s application pages The location of the Float keys is shown in the following figure FLOAT KEYS vere 5340 IP Phone 3 01 pm Phone Book Hot Desk 9555 1212 People Call History Forwarding Dons Cell DND Order Desk 11024 Up to three concurrent incoming calls with associated labels can appear on the Float keys The labels are presented in reverse video white on black background Float keys can also be used to support ringing line queues due to the number of ringing lines at any one time you are able to view the queue of unanswered floated lines and answer them as quickly as possible Only the following line types are supported for float keys on 5340 e Single Line e Key System e Multicall 44 Mitel 5330 and 5340 IP Phones User Guide Programming Float Keys You program the Float Keys using the Settings application on the 5340 phone You are able to program the Float Keys essentially as a mirror of any of the lines programmed on the 48 programmable keys The Float Keys reflect the state of th
2. 3 Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as follows a Fora high angle mount hinge the two lower hooks into the bottom set of notches and snap the two upper hooks into the middle set of notches b For alow angle mount hinge the two lower hooks into the middle set of notches and snap the two upper hooks into the top set of notches NNO183 Mitel 5330 and 5340 IP Phones User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340 and 5330 IP Phone default phone windows and keys are shown and described below The Phone window provides access to programmable keys and the main phone interface Getting Started with Your Phone When you receive your phone you need to program features and applications Press the blue Menu key to access your phone s applications You can then program your phone s settings your contact list using People 5340 IP Phone Call Forwarding and so forth See About Your Phone Applications Dume 5340 IP Phone mra 5330 IP Phone 5340 and 5330 IP Phone Window Mitel 5330 and 5340 IP Phones User Guide 5340 and 5330 IP Phone Default Window and Keys Feature Function 1 Softkeys Allow you to access specific call control features which are context sensitive Non programmable feature keys which are specific to the application or state of the set The 5330 provides three softkeys and the 5340 provides six softkeys 2
3. 1 Turning on the Headset feature key has no effect on the Cordless Headset 20 Mitel 5330 and 5340 IP Phones User Guide Applications available for programming on programmable keys Application Default Label Applications List Applications Call History Call Hist People People Call Forwarding Forwarding Conference Unit Conf Unit Launch Unified Communicator Express Application PC App Help Help Settings Settings Call Info Call Info Visual Voice Mail Voice mail Program Feature Keys Using the Settings Application To program a Phone Feature or hard key 1 Press the blue Menu key Ge Press Settings Press Programmable Keys Press the key you wish to program If applications are displayed press View Features Use the Page Navigation keys to move through the features list NO ap SND Select the desired feature or fixed function key from the list A default label is automatically assigned to the key Enter the required information in the fields provided if necessary 9 Ifyou are programming any feature other than Speed Call Message Waiting Indicator Call Park and Call Park Retrieve press Save and you are finished with this procedure If you are programming Message Waiting Indicator and or Call Park perform the following steps e Press the Edit Number field e Using the dial pad enter the appropriate numbers that correspond to the phone whose messages you wish
4. Repeatedly press the key next to the character you want to enter until that character is highlighted The character is automatically inserted after a one second delay If you make an error press C amp or EA at the bottom of the set to move the cursor backwards or forwards This does not delete any characters You can press Backspace or Clear 5340 only to delete characters After you have entered all the characters press Save Continue with text entry as required by the application or press Close Specify User Information To specify the phone number displayed on your phone a F a bh D 9 Press the blue Menu key Gei Press Settings Press User Information Press Edit Name Using the dial pad press the appropriate letters to spell your name see Using the Dial Pad to Enter Information Press Save Press Edit Number Using the dial pad press the appropriate numbers for your line see Using the Dial Pad to Enter Information Press Save 10 Press Save again Bee Note Press Cancel at any time to exit this application without making any changes or press Clear to clear the entered name and number 13 Mitel 5330 and 5340 IP Phones User Guide Specify Language To specify the language in which prompts and applications display Press the blue Menu key Gei Press Settings Press the Language setting The phone displays the three language selections that are currently programmed in the ICP
5. Programmable Keys Launch specific call control features Use the Settings application or the Unified Communicator Express application to program these keys The 5340 provides 16 programmable keys per page a maximum of 47 programmable keys plus 1 prime line key The 5330 provides 8 per page a maximum of 23 programmable keys plus 1 prime line key For instructions on programming the keys see Programming Features on Your Keys 3 Navigation Page Keys Display additional pages of information The 5330 has two page navigation keys Back and Next while the 5340 has three page navigation keys Back Home and Next 4 Status Line Displays time date and icons indicating feature states as follows e Message Waiting EZ Indicates new voice mail e Headset 9 Indicates that the phone is in headset mode e DND Indicates DND Do not disturb mode e Logged in as Indicates that a hot desk user is logged in e Conference Unit tet Indicates that the Conference Unit is connected and turned on 5 Information Area Provides prompts in most phone applications Content changes based on the application 6 Footer Shows context and summary information based on information in the Programmable Keys area such as Page Indicators numbers of items and so forth Mitel 5330 and 5340 IP Phones User Guide ABOUT YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provide applications that simplify the use o
6. Select the appropriate language and press Save The phone displays your chosen language Note Languages supported on the 5330 5340 may differ from those supported on the ICP If the phone is configured for an unsupported language the prompts may appear in your selected language but the Application language for the phone defaults to English The Language window displays name of the selected language Unsupported Specify Display Brightness and Contrast Note Brightness adjustment on a 5330 IP Phone is available on models with backlit displays only To adjust the display brightness and contrast using the Settings application P O N 5 Press the blue Menu key Gei Press Settings Press Brightness and Contrast Press the Brightness and Contrast keys to adjust the brightness and contrast of your screen Press Save Note Press Cancel at any time to exit this application without making any changes 14 Mitel 5330 and 5340 IP Phones User Guide Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker You can set the beep volume using this procedure however adjusting the speaker volume also affects the beep volume To adjust the volume of the audio feedback 1 2 3 4 Press the blue Menu key Ge Press Settings Press Audio Feedback Set the options using the appropriate actions described below Option Action Turn audio
7. the Conference Controller application is not available Access the Conference Controller To access the Conference Controller 1 Press the blue Menu a key and press Conference Unit or 2 Press the key programmed to the Conference Unit application Turn the Conference Unit On and Off 1 Verify that the conference unit is connected to your phone 2 Access the Conference Controller For more information see Access Conference Controller 3 Press Turn On Turn Off Note Turning the 5310 Conference Unit off will terminate the active call To continue the call either pick up the handset or press the Speaker key on the phone While the Conference Unit is on the icon shows in the phone status line Adjust the Conference Unit Volume e Press Volume Up or Volume Down Place the Conference Unit in Presentation Mode Presentation Mode is used when only one individual is speaking to a group If another member in the group wishes to speak you must disable Presentation Mode Presentation Mode minimizes extraneous noise To place the conference unit in Presentation mode e Press Presentation Mode 67 Mitel 5330 and 5340 IP Phones User Guide Exit the Conference Controller To exit the conference controller e Press Close Mute the Conference Unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced e Press Mute 68 Mitel 5330
8. 0 to 8 characters in length 7 Press Enter 8 At the prompt to verify the PIN re enter your new PIN again The set confirms successful or failed completion 9 Press Superkey to end the Superkey session 56 Mitel 5330 and 5340 IP Phones User Guide Record a Call This feature uses your voice mail system to record your phone conversations Note You may be required by law to inform the other party that you are recording the conversation For specific instructions consult your system administrator To start recording while on a 2 party call e Press the Record Call key See Programming Features On Your Keys for instructions on programming a Record Call key to your phone Note Your system may be programmed to automatically begin recording external calls when you or the other answers To control recording do one or all of the following e To pause recording press the Pause softkey e To resume recording after pausing press the Resume softkey e To stop a recording without saving it press the Erase softkey or Gi CANCEL e To stop and save a recording press the Save softkey Putting the call on hold saves the recording taking the call off hold starts a new recording Depending on system programming hanging up or pressing 2192 TRANS CONF or a DSS key may also save the recording To listen to a recording 1 Lift the handset 2 Access your voice mailbox 3 Follow the prompts to ret
9. Cordless Headset It does not apply to third party Bluetooth headsets The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk while adding the convenience of hands free operation When not in use the cordless headset sits in the headset charging cradle To use the cordless headset you must pair the headset with the phone For more information see Pairing the Cordless Module and Accessories on page 73 LLO175 Elements of the DECT Cordless Headset 1 Microphone Hookswitch and pairing button 5 gray section with logo imprinted 2 Boom arm 6 Speaker 3 Link indicator LED 7 Headband 4 Volume control with mute switch 8 Ear hook Answer a Call Do one of the following e Lift the cordless headset from the cradle e If the headset is already out of the cradle press the hookswitch button on the headset 80 Mitel 5330 and 5340 IP Phones User Guide Hang Up Do one of the following e Replace the cordless headset in the cradle e If the headset is already out of the cradle press the hookswitch button on the headset Dialing Auto Dial Disabled To dial a number with Auto Dial disabled 1 Lift the headset or press the hookswitch 2 Make the call using the dial pad or press a programmed speed dial key on the phone Dialing Auto Dial Enabled To dial with Auto Dial enabled e To dial t
10. Direct Page is indicated by a single burst of tone To answer Direct Page calls when Handsfree Answerback is disabled Phone state before Page To answer the Direct Page arrives indicated by single burst of tone Phone is idle and MUTE is OFF 1 Check that MUTE is ON solid 2 Lift the handset OR press the MUTE key to answer in Handsfree mode The light turns OFF 3 Begin speaking You are on a handset call or 1 Check that MUTE is flashing headset call and MUTE is OFF 2 Press MUTE The light turns ON solid and you are now speaking to the paging party and have MUTED your handset headset call 3 Speak to the paging party Press MUTE to alternate between handset and handsfree calls You are on a MUTED handset headset The party paging you receives a busy tone Handsfree call OR you are on a Handsfree call Answerback does not interrupt your call To end a Direct Page call do one of the following e Hang up the handset to end a handset call Press 0 SPEAKER to end a Handsfree call e Press CANCEL When the Handsfree Direct Page call ends the MUTE key light returns to the state it was in before the call was established 41 Mitel 5330 and 5340 IP Phones User Guide Direct Voice Call Direct Voice Call feature allows you to establish a two way handsfree call at another extension whether or not it has Handsfree Answerback or Auto Answer turned on Only extensions programm
11. Presence feature key The LED associated with the key is steady lit when the member is present and off when absent Handoff Personal Ring Groups Personal Ring Groups PRGs associate two or more of your devices such as your office phone and cell phone with a single user Directory Number DN PRGs are set up by the system administrator Group member devices ring simultaneously when called You can use the group Handoff feature to Push or Pull calls between group member devices A Push passes the call to the group where it can be answered by any other present group device A Pull takes an in progress call away from another member To use Handoff to Push an in progress call to the PRG e Press the Handoff key To Pull an in progress call from another member of the PRG e Lift the handset optional if the device supports hands free operation e Press the Handoff key Headset Operation Note For information about the Cordless Headset see Using Your Phone With The Cordless Module And Accessories To enable Headset Operation e Press the Headset feature key To answer a call when Auto Answer is disabled e Press the flashing line key or Float Key To answer call when Call Notification is enabled e Select Close and then select the prime line 49 Mitel 5330 and 5340 IP Phones User Guide To hang up e Press CANCEL To mute your headset microphone e Press the MUTE key The
12. Ringer Certain features require access to a Superkey menu therefore a Superkey must be programmed to a key to access this menu See PROGRAMMING FEATURES ON YOUR KEYS on page 19 for information on how to program a Superkey To adjust the Ringer Volume while the phone is idle 1 6 7 2 3 4 5 Press Superkey must be programmed to a key Press the No softkey until Ringer Adjust appears Press Ring Adjust Press No Press Ringer Vol Press A UP or DOWN Press Superkey Note Adjusting ringer volume also adjusts cordless headset handset ringer tone 16 Mitel 5330 and 5340 IP Phones User Guide To adjust the Ringer Volume while the phone is ringing e Press cA UP or D DOWN Notes e Ifthe phone is in talk state this action adjusts the volume of the handset headset or speaker e If the phone is idle this action adjusts the contrast To adjust the Ringer Pitch while the phone is idle 1 Press Superkey must be programmed to a key 2 Press the No softkey until Ringer Adjust appears 3 Press Ring Adjust 4 Press Ringer Pitch 5 Press LG UP or DOWN 6 Press Superkey Enable a Screen Saver 5340 only You can program your screen saver to turn on after a specific time period of inactivity on your phone To enable a screen saver 1 Press the blue Menu key Ge 2 Press Settings 3 Press Screen Saver 4 Select the inac
13. Unified Communicator Express 5 Tips for Your Comfort and Safety rede 5 Don t Cradle the Handset cccccccceeeeeeeceeeeeeeaeeeeaeeeeeeeeceaeeeeaaeeseaeeeeeeeesaaeessaaaeseeeesaeessaesseneneaeees 5 Protect your Hearing 5 Adjust the VIEWING ANglG u uanstvheseemvnged tun aeaaeai daanin a eaan 5 USING YOUR DEFAULT PHONE WINDOW ANDKEYSG use 6 Getting Started with Your n 6 5340 and 5330 IP Phone Default Window and keys 7 ABOUT YOUR PHONE APPLICATIONS i rrrevnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 8 Using the Settings Application EE 9 Using the Call History plett Age 9 View Call Logi Detalls urskiven 10 Review Call Log ICONS sscevccsesessecctecreed sentinsscetekrateehebvsn aat aaa a aE a deu 10 Delete LOGS EE 11 IG THING Ne E EE 11 Tips for Setting up Your TO 11 CUSTOMIZING YOUR PHONE eunsunssuskeuEkeuEsEAEAEuESSAEREAEAEAERESEESAERENEAEAEREAEREAERENEAEAEAEAEES 12 Using the Dial Pad to Enter Information eegen Age ee eege ede ge 12 Using the On Screen Keyboard to Enter Information arrrrnnonnvrnnnnnnnnvnnnnrnnnrnnnnrnnrrnnrernnr 13 Specify User Information EE 13 Specify Language ease caeancamestceasveaaene 14 Specify Display Brightness and CGontraset 14 Specify Audio Feedback Oottons AAA 15 PTE 15 Specify Call Notification Behavior s csnscseccstutensentacanteenesdtues ituertenaveniechanes EES rennene 16 ENN 16 Enable Screen Saver 5340 Only ET 17 Mitel 5330 and 5340 IP Phones User Guide Program
14. VanOss amp Betty Butler Eric Crawford 62 6135922122 A D ER Message List Ka f Theodore Feathersto et Navigation Keys The Voice Mail Application Main Window The Voice Mail application main window contains a chronological list of the voice messages in your mailbox with the oldest message listed first Use the Navigation keys to scroll through the messages By default only new messages are listed when the main screen opens You sort the list by message type using the sorting keys All New Urgent Recorded Saved in Control keys area Messages are marked in the following ways Icon Type of Message PA New never played p New Confidential Si New Urgent E New Confidential Urgent i Saved A Saved Confidential GE Saved Urgent Es Saved Confidential Urgent Recorded calls recorded using the Record A Call feature Note Confidential messages cannot be forwarded 62 Mitel 5330 and 5340 IP Phones User Guide Display Message Details To display details about a message 1 2 3 Open the Voice mail application Login to your mailbox Press on a message in your message list The Message Details window displays showing the following information about your message e Message sender name and number if available e Message type new saved confidential urgent or recorded receipt confirmation e Date time and duration of message mre 5301P pi
15. by manufacturer and model Refer to the documentation accompanying the Bluetooth headset for details on operation alerting tones LEDs and charging Note that all Bluetooth devices will drop any call in progress if the maximum range is exceeded Answer a Call To answer a call e Press the hookswitch button on the headset Hang Up To hang up on a call e Press the hookswitch button on the headset Dialing Auto Dial Disabled To dial a number with Auto Dial disabled 1 Press the hookswitch button on the headset 2 Make the call using the dial pad or press a programmed speed dial key on the phone 83 Mitel 5330 and 5340 IP Phones User Guide Dialing Auto Dial Enabled To dial a number with Auto Dial enabled e To dial the predefined Auto Dial number press the hookswitch button on the headset To program Auto Dial refer to Auto Dial on page 87 84 Mitel 5330 and 5340 IP Phones User Guide USING THE CORDLESS DEVICES APPLICATION The Cordless Devices Application provides access to module information and pairing for hand or headsets To access the Cordless Devices Application do one of the following e Press the blue Menu i key and then press Cordless Devices e Press a feature key you have programmed as the Cordless Devices Application key Note When the pairing button on the Cordless Module is pressed or when the battery level of a Mitel branded cordless accessory is critica
16. feedback off for errors Press Turn Off Adjust audio for error beeps Press Volume or Volume Turn audio feedback on for errors Press Play Error Tone 5 Click Save Note Press Cancel at any time to exit this application without making any changes Specify Text Size To specify the text size that displays on the phone a P Sa ND Press the blue Menu key Gei Press Settings Press Text Size Select Large Text or Small Text Press Save Note This setting is available only on the 5340 since the 5330 always uses large text Large is the default text size on the 5340 IP Phone 15 Mitel 5330 and 5340 IP Phones User Guide Specify Call Notification Behavior To specify that the Phone window automatically displays when you are making or receiving calls a YF N Press the blue Menu key Ge Press Settings Press Call Notification Press the appropriate options to identify when you want the Phone window to display For example if you select the Made option each time the phone goes off hook to make a call the Phone window is displayed Press Save Notes e When To my prime line is selected select Display Call Info to display Call Information instead of the Phone window e Press Cancel at any time to exit this application without making any changes e When the Conference Unit application is displayed the Phone application is not automatically displayed when making or receiving calls Adjust the
17. light turns ON To turn mute off and return to the conversation e Press the L MUTE key The light turns OFF Hot Desking Hot Desking allows you to log into the phone system from any phone designated as a Hot Desk phone When you log in at the phone using your assigned Hot Desk User Directory number the phone assumes all your speed dials features keys call forwarding setup and line appearances even your language preference for the display Any changes you make to the phone while you are logged in for example adding a speed dial are saved to your personal profile Logging in activates your profile on any phone that supports Hot Desking When you log in as a hot desk user Call History data is updated for you You do not see any call logs for the phones registered DN you only see your history data When you log out the registered DNs history data is displayed To access your voice mail when you are logged in as a hot desk user you must log in to your voice mail To log into a Hot Desking phone the phone must be idle 1 Press the key you have programmed to HotDesking 2 Press the Login key 3 Using the phone keys enter your Hot Desk User Directory number and then press OK 4 Enter your pin number and press OK While logged in as a hot desk user the phone status line shows the Hot Desk icon To log out of Hot Desking phone the phone must be idle 1 Press the key you have programmed to HotDesking 2 Press the Lo
18. to be notified of Message Waiting or the directory number Call Park e Press Save 10 Press Close 21 Mitel 5330 and 5340 IP Phones User Guide To program a Phone Application e NOR wD Press the blue Menu key Gei Press Settings Press Programmable Keys Press the key you wish to program If Features are displayed press View Applications Select the desired application Press Save Press Close To program Speed Call 9 e NOR ON Press the blue Menu key Ge Press Settings Press Programmable Keys Press the key you wish to program If it s already programmed press Clear Key Press Speed Call Press Edit Info and enter the label for the Speed Call Press Save Press Edit Number and enter the phone number for the Speed Call e The maximum length is 26 characters e 0 9 and Pause and Flash are not allowed e You can use dial pad to enter the number Press Save and then press Save again 10 Press Close and then press Close again Notes e To return to the Feature or Applications list at any time press Cancel or View Applications e You can also choose to Edit the Label Clear Information and Clear Key 22 Mitel 5330 and 5340 IP Phones User Guide Clear Programming from a Key You may wish to clear the programming from a key if you are no longer using it To clear the feature or application programming from a key 1 Press the blue Menu key G
19. 13 Press Close 14 Press Close Note Press Cancel at any time to exit this application without making any changes Activate Call Forward To turn Call Forward on once it has been programmed 1 Press the blue Menu Ge key Press Call Forwarding Press Profiles Press the appropriate Profile setting Press Activate e o Ek ab Press Close Cancel Call Forward To cancel Call Forward 1 Press the blue Menu a key Press Call Forwarding Press Profiles Press None setting Press Activate e o Ek ab Press Close 34 Mitel 5330 and 5340 IP Phones User Guide USING OTHER FEATURES Account Codes ACD An account code is a series of digits that you assign to your calls usually for accounting purposes The code identifies the account in the call records that your system generates A forced account code is usually entered from another extension enabling you to use features or make calls that the extension otherwise could not If you want this feature enabled on your phone ask your System Administrator To use Account Codes 1 Lift the handset 2 Dial the Account Code digits 3 Press To enter an Account Code during a call 1 Press Superkey must be programmed to a key 2 Select Account Code 3 Dial the Account Code digits 4 Press the Save softkey 5 Do one of the following e Fora verified account code press the Yes key e Foranon verified account code press the N
20. MITEL COMMUNICATIONS DIRECTOR PLATFORM MITEL 5330 AND 5340 IP PHONES USER GUIDE G i MITEL Mitel 5330 and 5340 IP Phones User Guide NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries Mitel and is subject to change without notice Mitel assumes no liability for any errors or omissions This document may be reproduced either wholly or in part solely for distribution to authorized users of Mitel s products TRADEMARKS Mitel is the registered trademark of Mitel Networks Corporation Windows and Microsoft are trademarks of Microsoft Corporation Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged Mitel 5330 and 5340 IP Phones User Guide December 2012 Trademark of Mitel Networks Corporation Copyright 2012 Mitel Networks Corporation All rights reserved IMPORTANT THIS PHONE IS NOT SUITABLE FOR DIRECT CONNECTION TO THE PUBLIC SWITCHED TELEPHONE NETWORK CONNECT THE PHONE TO A MITEL NETWORKS SYSTEM ONLY Table of Contents ABOUT YOUR PHONE vasse adlnkdkasikellene 1 Elements of Your e 3 Ring Message JEE getes eeriesenggiuagk ree ege egtEE N NANNE ERa Eaa RANEE kende 4 For Users on Resilient Mitel Communications Director MCD Gvstems 4 Mitel Line Interac Module 2 eusgeeto srgeetesgegetete hen A n RE Ee 4 Using Your IP Phone with Mitel
21. Receipt of External Messaging errnrrrnnnnvrrrrnnnornvrrnnnnnnvnrennnnnnvnnnennnnrenerrrnrrnnnssnn 18 Enable PC Connectivity Ae EE eee 18 PROGRAMMING FEATURES ON YOUR KEYS see 19 Tips on Programming Features E 19 Features available for programming on programmable keys ran nrnnnnnvnnnnrnnnnrrnnnnnnnnennn 19 Applications available for programming on programmable Keys cccecccsseeeeeeeeseteeeeeneeeeeeees 21 Program Feature Keys Using the Settings Applcaton 21 Clear Programming from a Key ENEE 23 SETTING UP YOUR CONTACT LIST 5340 ONLY seen 24 Adding Names to Your Contact Lie sccscsssopincdaevedervalu tices tioncthdes Sara taxtsimeniannnene nb Mieka 24 Editing Information in Your eu 24 MAKING AND ANSWERING CALLS srcsisiicssiinsassntcasacantsanananssasananasanananssasanananavananas 25 Dial from your People Application 5340 IP Phone on 25 Phone BOOK enee ege eege EEE a EnS 25 MAT 26 ga Ke EE PE EE RE ER 26 D 26 Redial Saved Number ANNER 27 Handsfree Operation EE 27 en GE 28 Using TRG MAO li 28 CALL HANDLING ege 29 Hold E 29 E 29 LE ee 30 Direct Transfer to Voice Mailbox 30 ue 31 Ge EEE trr EEnnseEt nne enen reenen 31 Add Be VE 31 NN EEE ae ceases eEEedg 32 G ll Forwarding EE 32 Table of Contents Using Quick Call Forward Always 0 ccccceeececeeeeeeecaeeeeeee sense ceaeeeeaae scenes eeeaeeeeaaeseneeeseaeeeeaeeseneeees 32 Programming Call Forwarding Using Profiles 33 Activate Gall FOrward EE 34 Can
22. am Feature Keys Using the Setting Application e Applications People Settings Call Forwarding Conference Unit see Program Phone Application Note Only the System Administrator can program line select and line appearance keys The user s Prime line by default is Key 1 Features available for programming on programmable keys Feature Default Label Speed Call Speed Call Music Music Night Answer Night Ans Account Code Verified Acct Verified Account Code Non Verified Acct Non Ver Hot Desking Hot Desk Phonebook Phonebook Voice Dialler Voice Dialler Auto Answer Auto Ans Paging Paging Call Pickup Call Pickup Call Back Call Back Headset Headset 19 Mitel 5330 and 5340 IP Phones User Guide Feature Default Label Make Busy Make Busy Campon Campon Override Override Direct Page Page Do Not Disturb DND Single Flash Flash Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emergency Call Emergency Tag Call Tag Call Privacy Release Privacy Rls Swap Swap Release Release Call History Call Hist Call Park Call Park Call Park Retrieve Park Retrieve Float Keys Float Keys Group Listen Grp Listen Superkey Superkey Redial Redial Speaker Speaker Message Message Hold Hold Transfer Conference Trans Conf Cancel Cancel Analog Line Analog Line
23. am Speed Call on a Programmable key For more information on programming this key see Program Feature Keys Using the Settings Application To make a Speed Call e Press the key that you have programmed as your Speed Call key 58 Mitel 5330 and 5340 IP Phones User Guide Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call Using the tag your system administrator or Telephone Company can identify the source of the call and provide this information to appropriate personnel or authorities A CAUTION Tagging a non malicious call may result in fines or other penalties To tag a malicious call 1 Press the programmed Tag Call key while the call is in progress For information on how to program keys see Programming Features On Your Keys OR Press 152 TRANS CONF Dial the appropriate feature access code If the call was successfully tagged Thank You is shown on the display otherwise Not Allowed is displayed Note Tag Call can be used on active two party calls only Calls on hold and conference calls cannot be tagged Trunk Flash The Trunk Flash feature allows you to access Centrex features if available while you are talking on an outside call To flash a trunk while talking on an outside call 1 Press the key you have programmed to Flash Note You can program a key to single flash or double flash Wait for dial tone Dial the Centrex featur
24. and 5340 IP Phones User Guide USING THE LINE INTERFACE MODULE Your phone supports the Mitel Line Interface Module The Line Interface Module allows you to make and receive calls over an analog line Line Interface Module line connected to your phone The Line Interface Module operates in either of the following two modes as determined by your System Administrator e Line Interface Module Mode your phone allows you to use the Line Interface Module line at any time e Failover Mode you can use the Line Interface Module line only when the IP connection has failed Note Handsfree and on hook dialing are not supported on the Line Interface Module line For information on emergency number dialing using the Line Interface Module refer to Emergency Calls Making and Answering Calls Using the Analog key To make a call using the Analog line 1 Lift the handset 2 Press the key you programmed as Analog Line ANALOG CALL is displayed 3 Dial the number Note When you make an external call over the analog line a prefix dialing number is not required H your phones Analog Line key has the Privacy option enabled you cannot access the analog line when another phone is using the analog line key is solid orange To access the analog line the user of the other phone must first hang up To determine whether the Privacy option is enabled contact your System Administrator To answer a Call using the analog line 1 Lift t
25. andset 2 Press the Direct Paging feature key or dial the appropriate feature access code 3 Dial the directory number 4 Speak to the dialed party after the tone How you answer a Direct Page depends on whether Handsfree Answerback is enabled and turned on at your phone See one of the following procedures in this guide e Direct Paging Handsfree Answerback Enabled e Direct Paging Handsfree Answerback Disabled 39 Mitel 5330 and 5340 IP Phones User Guide Direct Paging Handsfree Answerback Enabled When you receive a Direct Page Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone Your administrator enables or disables Handsfree Answerback on your phone After your administrator enables Handsfree Answerback you can choose to turn it on or off directly from your phone To turn Handsfree Answerback on e When your phone is idle press p MUTE once The MUTE key light flashes to indicate that Handsfree Answerback is ON e When a Direct Page arrives the MUTE key light turns OFF and a Handsfree call is automatically established To turn Handsfree Answerback off e Press the flashing A MUTE key once The MUTE key light turns OFF e To respond to a Direct Page when Handsfree Answerback is OFF see Direct Paging Handsfree Answerback Disabled Note By default Handsfree Answerback is turned OFF at your phone If the D MUTE key is OFF when your se
26. andsfree mode press DU SPEAKER Redial To redial the last number that you manually dialed 1 Lift the handset optional 2 Press REDIAL 26 Mitel 5330 and 5340 IP Phones User Guide Redial Saved Number To save the last number that you manually dialed 1 Lift the handset 2 Dial the appropriate feature access code To Redial a saved number 1 Lift the handset 2 Dial the appropriate feature access code Handsfree Operation To use Handsfree to make a call 1 If you want to use a Non Prime Line press a Line Appearance key Note Your administrator must program Line Appearances to your phone 2 Dial the number 3 Begin speaking when the called party answers Your phone s Handsfree microphone and Handsfree speaker transmit and receive audio To use Handsfree operation to answer calls 1 Press the flashing line key or Float Key see page 44 2 Begin speaking Your phone s Handsfree microphone and Handsfree speaker transmit and receive audio To hang up while using Handsfree operation Press SPEAKER To turn Mute on during Handsfree operation e Press L MUTE The Mute key light turns ON To turn Mute off and return to conversation e Press LI MUTE The Mute key light turns OFF To disable Handsfree operation e Lift the handset 27 Mitel 5330 and 5340 IP Phones User Guide To return to Handsfree operation 1 Press Q SPEAKER 2 Hang up the ha
27. can configure a programmable line key as a Message key or provision a Speed Call key that contains the Direct Transfer to Voice Mail feature access code FAC To transfer an active call to third party s voice mailbox using the Message key 1 Press EJ MESSAGE 2 Dial the destination number using any valid dialing method keypad DSS BLF key Speed Call or Personal Speed Call key Call History Phonebook 3 Do one of the following e To complete the Transfer hang up or press the Release feature key e To abort the Transfer press Gi CANCEL at any time before the last digit in the destination number is dialed To transfer an active call to third party s voice mailbox using a Speed Call key 1 Press St TRANS CONF 2 Enter the feature access key FAC or press the Speed Call key that contains the FAC 3 Dial the destination number using any valid dialing method keypad DSS BLF key Speed Call or Personal Speed Call Call History Phonebook 4 Doone of the following e Tocomplete the Transfer hang up or press the Release feature key 30 Mitel 5330 and 5340 IP Phones User Guide e To abort the Transfer press Gi CANCEL at any time before the last digit in the destination number is dialed Note 1 Both the FAC and the destination number can be programmed to a single Speed Call key Note 2 When the phone is in idle state and there are no messages in the mailbox pressing the Message key connects y
28. cel Call Forward TEE 34 USING OTHER FEATURES israe a a aaa aa a A anaE A aa rA SARANEN 35 POCO UAT CodeS ee ee 35 MD 35 Attendant Call Hold Remote Hetteuve Abu 36 Callback RER NE NE ER nce dace 36 Call Forward Remote l m Here Luavus4essuasmesusrastmsemakasmmtonajasid 36 Call Forward End Ghaining sereennnnnvononnnnvnnnnnnnnvnnnnnnavennnnnrnnennennnnnnenennnnnnnneensnnnnnnennnnenne 37 Call F rward Forced E 37 Gall Forsand rede seisnnsne oina R E Ta AEE ARa A 38 EE 38 Call PEPE 39 Er PER RE EE ET EN EE 39 Direct Une EE 39 Direct Paging Handsfree Answerback Enabled 40 Direct Paging Handsfree Answerback Disabled c ccccceceeeeeeeeeeeeeeeeeeaeeeeeeeeseaeeesaeeeeeeeeaes 41 Direct Voce EE 42 Do Not Distur EE 42 ELO CI AOT e 43 Float Keys 5340 P e E 44 Programming Float Keys vinene aa aia aia anaa a a aa Aa aA EAR EREE AA 45 Using Se 46 Group LISTEN RE NR TN 47 Group Paging Meet Me Zeg 47 ET NT SSI RE RE EEE ie 48 Handoff Personal per aegen e ee Sege Eegen ere 49 Headset COST eege ee 49 Hot Desking BE 50 Hot Desk Remote Logout E 51 Hot Desk PIN en E ne 51 Make BUSY geen ae eee eae EE eee Aa a EE 51 Mitel 5330 and 5340 IP Phones User Guide Message Waiting Indicator EE 52 Messaging Advisory ee 52 Messaging Gallb ck 2 2 eetegsuessuegeustgesgieegeigegg edengegedeg EENEG EE eegEg ebe ECNEE ENEE 52 Messaging ee 53 Messaging Cancel All Callbacks rornnnnnornnnnnnnrnnnrnnnnrnnnnn
29. d Dial the directory number on which the call is parked not required if the number is programmed to the Call Park feature key If there are multiple calls parked on the number dial the two digit index number to retrieve a specific call or to retrieve the longest parked call 38 Mitel 5330 and 5340 IP Phones User Guide Call Pickup To answer a call that is ringing at another extension in your Pickup Group 1 Lift the handset 2 Press the key that you programmed as Pickup To answer a call that is ringing at another extension not in your Pickup Group 1 Lift the handset 2 Dial the appropriate feature access code 3 Dial the number of the ringing station Campon When you get a busy tone you can use the Campon feature to be notified when the busy party becomes available To Campon to a busy station e Press the I Will Wait softkey To retrieve a call when you hear the Campon tone e You can use the Trade Call or Call Swap feature with the S TRANS CONF hardkey or a programmable line key Direct Paging Direct Paging allows you to page a party through their handsfree speaker If the paged party has Off Hook Voice Announce enabled the page will be heard even when the party is ona handset or headset call If the paged party has Handsfree Answerback enabled and turned on on the phone your page automatically establishes a handsfree call with the paged party To page a party 1 Lift the h
30. d at least one Mitel branded device is paired the Auto Dial feature is available in the Settings menu You can program a number that is automatically dialed when a cordless device hookswitch button is pressed To program an Auto Dial number N O om FP Y BN Press the blue Menu Ge key and then press Settings Press Auto Dial and then press Edit Number In the on screen keyboard enter the autodial number Press Save Press Edit Info In the on screen keyboard enter the appropriate information Press Save and then press Close To disable Auto Dial Press the blue Menu f key and then press Settings Press Auto Dial Press Disable Auto Dial The Auto Dial settings you have programmed are maintained when the feature is disabled Press Save e To re enable repeat steps 1 and 2 and then press Enable Auto Dial e To change Auto Dial information press Edit Number and or Edit Info e Press Save to save all changes 87 Mitel 5330 and 5340 IP Phones User Guide Using IP Programmable Key Modules 12 and 48 The 12 and 48 button Mitel Programmable Key Modules PKMs extend the capabilities of the Mitel 5330 and 5340 IP Phones with additional buttons and LED indicators With these expansion modules you can readily add 12 or 48 or up to 96 buttons to the existing programmable keys on the IP Phones You can program the 12 48 or 96 additional personal keys as feature keys speedcall keys direct station select DSS k
31. d the number of the station that placed the call on Hold Mute Mute lets you temporarily turn your phone s handset headset or handsfree microphone off during a call To turn Mute on during a call e Press MUTE The MUTE light turns ON To turn Mute off and return to the conversation e Press MUTE The MUTE light turns OFF Note If you are on a Handsfree MUTED call and you lift the handset the handset microphone is automatically enabled and the MUTE light turns OFF NOTE FOR USERS ON RESILIENT MCD SYSTEMS If your phone switches to the secondary system while your speaker or handset is muted that is while the Mute key is lit the call remains muted until you hang up 29 Mitel 5330 and 5340 IP Phones User Guide Transfer To Transfer an active call 1 Press IS TRANS CONF 2 Dial the number of the third party 3 Do one of the following e To complete the Transfer hang up e To announce the Transfer wait for an answer consult and hang up e To cancel the Transfer press Gi CANCEL To transfer an active call during headset operation 1 Press 15 TRANS CONF 2 Dial the number of the third party 3 To complete the Transfer press the Release feature key Direct Transfer to Voice Mailbox You can transfer an active call directly to the requested party s voice mailbox using the ES MESSAGE key If your phone has Visual Voice Mail programmed to the Message key you
32. e Press Settings Press Programmable Keys Press the key you wish to clear Press Clear Key Pa en Press Close 23 Mitel 5330 and 5340 IP Phones User Guide SETTING UP YOUR CONTACT LIST 5340 ONLY Use the People application to set up your contact list Adding Names to Your Contact List You can add a name to your contact list by entering it directly using the People application or by copying a number from the Call Info window Since a contact s phone number is mandatory and its name is optional you are prompted to enter the number first To add a name to your contact list using the People application 1 Open the People application Press New Enter the number 2 3 4 Press Save The First Name window appears 5 Press the appropriate letters to spell the first name of your contact 6 Press Save 7 Press Close Editing Information in Your Contact List 1 Open the People application 2 Press the name you wish to edit Note If you wish to delete the name from your contact list press Delete 3 Press Edit Name 4 Inthe on screen keyboard update the appropriate information see Using the Dial Pad to Enter Information 5 Press Save 6 Press Edit Number 7 Inthe on screen keyboard update the appropriate information 8 Press Save followed by Close 24 Mitel 5330 and 5340 IP Phones User Guide MAKING AND ANSWERING CALLS You can make a call using one of the followin
33. e or to put the conference unit into Presentation mode You can only run one Conference Controller session at a time The Conference Unit application is available only when your phone is connected to a 5310 Conference Unit See Using Your Phone with the 5310 Conference Unit for more information Cordless Module and Accessories Use the Cordless Devices application to configure and view status of cordless DECT and Bluetooth accessories See Using the Cordless Module for more information Settings Use the Settings application to display and quickly change your phone s current communications settings See Using the Settings Application for more information Help Provides access to Launch PC Help and Quick Help and displays a list of the key icons Call Info Use the Call Info application to display caller information on your phone s prime line Call Info appears automatically on incoming calls if the Call Notification Display Call Info Setting is enabled and Call Info is available You can press the programmed application key from the default Phone Window For information on programming keys see Programming Features On Your Keys Mitel 5330 and 5340 IP Phones User Guide Using the Settings Application The Settings application provides a single location to access all your phone settings Select any of the options below to access a window where you can view and configure settings for your phone The Settings window provides the fo
34. e access code 59 Mitel 5330 and 5340 IP Phones User Guide VISUAL VOICE MAIL Set Up your Mailbox Before you can use voice mail you must first set up your mailbox To set up your mailbox 1 Dial the voice mail Hunt Group number provided by your system administrator 2 Follow the verbal instructions to create your personal passcode and to record your name and greeting 3 Set up Call Forwarding to direct your calls to the voice mail hunt group number Enable Visual Voice Mail To enable Visual Voice Mail 1 Press the blue Menu key Ge Press Settings Press Message Key Configuration Select Open Voice Mail Application a E OND Press Save Opening the Visual Voice Mail Application You can open the Visual Voice Mail application by selecting it in the Application list or by using the Settings application to program a key either a feature key or the Message key SES to open it See Program Feature Keys Using the Settings Application Note You must log out of Visual Voice Mail before you can access your voice mailbox from the dialpad Log Into Your Mailbox From Your Own Extension To login to your mailbox from your extension 1 Open the Voice mail application Note The mailbox number assigned to the prime extension of this phone is displayed From this window only the mailbox assigned to this extension can be logged into If this is not your mailbox number see Log into your mailbox from another e
35. e but don t know the identity or directory number of the paging party use the Meet Me Answer feature You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 Lift the handset 2 Press Direct Page or dial the appropriate feature access code 3 Do one of the following e To page your prime page group press e To page a specific page group dial the page group directory number 4 Speak to the dialed party after the tone To respond to a Group Page by using Meet Me Answer 1 Lift handset 2 Press the key you have programmed to Meet Me Answer or dial the appropriate feature access code See Programming Features on Your Phone for instructions on programming features to your phone A7 Mitel 5330 and 5340 IP Phones User Guide 3 Do one of the following e To respond to a page from your prime page group press e To respond to a page from a specific page group dial the page group directory number Group Presence Group Presence allows members of call groups Hunt ACD Ring and Personal Ring to make themselves absent or present in a group Only members who are present in a group are offered calls to that group If you are in a Personal Ring group see Handoff Personal Ring Groups Group Presence lets you choose which device in the group you want to use to receive calls by making it Present and the others Absent You can also change the presence status of ot
36. e cordless module and accessories Note Since only one module type can be attached to the phone at any given time you cannot for example use a 5310 Conference Module when a Cordless Module is attached CAUTION Attempting to remove the back plate on the phone to install a Cordless Module before disconnecting the phone s power supply may damage A the phone For details on installing a Cordless Module see the appropriate Cordless Module and Accessories Installation Guide for Mitel 5330 5340 5360 IP Phones included with the module and available at Mitel OnLine DECT Cordless Module and Accessories on 5300 Series IP Phone EA Mitel 5330 and 5340 IP Phones User Guide Rear View of 5300 Series IP Phone Elements of Your Cordless Module and Accessories Feature Function 1 Cordless Module either DECT or Attached to the back of the phone the module contains a Bluetooth Light Emitting Diode LED indicating that a cordless device is in use also indicates the state of pairing between the module and a cordless device 2 Cordless Headset photo shows Cordless handsfree operation for calls If you are using a DECT headset cordless headset you do not need to use the handset 3 Cordless Headset Charging Cradle Provides power to recharge the cordless headset battery DECT only Not available for Bluetooth headsets 4 Cordless Handset Charging Plate Provides power to recharge the cordless handset batte
37. e or clear your password do one of the following e Tochange your password enter your new password and press the Enter softkey e To clear your password enter 0 Enter your new password again If you are setting up or changing a password press the Enter softkey Press Superkey must be programmed to a key Messaging Cancel Callback To cancel a Callback 1 2 3 4 Lift the handset Dial the appropriate feature access code Dial the number of the called station Hang up 53 Mitel 5330 and 5340 IP Phones User Guide Messaging Cancel All Callbacks To cancel all Callbacks 1 Lift the handset 2 Dial the appropriate feature access code 3 Hang up Music To turn Music on and off when the phone is idle do one of the following e To turn the music on press the key that you programmed to Music or the Music softkey e To turn the music off press the key that you programmed to Music or the Music softkey When the Music is activated the key you have programmed is highlighted Night Answer The Night Answer feature allows you to route calls to an attendant or message at night To enable Night Answer e Press the key you programmed to Night Answer When you have enabled Night Answer this key is highlighted To disable Night Answer e Press the key you programmed to Night Answer Override Intrude When you dial a number whose owner has enabled Make Busy your phone displays the
38. e the standard dial pad keys 0 9 and and to enter a name and or number for applications and features Using the dial pad is the default option You can also use the on screen keyboard by selecting Keyboard while entering text see Using the On screen Keyboard The following table illustrates the characters you can enter by pressing a key consecutively For example to enter the letter e press the 3 key twice Key Characters 1 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H 4 5 j k J K L 5 6 m n o M N O 6 7 p q r P Q R S 7 8 t u v T U V 8 9 w D y Z W X Y Z 9 0 0 S Space Characters are automatically inserted after a one second delay If you make an error use Backspace and Clear 5340 only to make corrections Press EI or ELZ at the bottom of the set to move the cursor forwards or backwards without deleting characters Ed Note When a text entry window is open you cannot use the dial pad for dialing Programmable Keys 12 Mitel 5330 and 5340 IP Phones User Guide Using the On Screen Keyboard to Enter Information The onscreen keyboard can be used to enter name and number information into applications and features 1 When prompted to enter name number information press Keyboard to display the on screen keyboard Press Next Page and Previous Page to navigate to the set of characters needed for your input
39. eadset can be paired with only one IP phone at a time e Pairing a new cordless handset or headset with the IP phone overwrites the configuration of any previous handset or headset e Pairing cannot be performed when the cordless device is already in use To pair a DECT cordless accessory 1 Ensure that the battery of the cordless device to be paired is at least partially charged 2 Press and hold the pairing button on the back of the Cordless Module see page 72 for 5 seconds to activate phone pairing mode The LED on the Cordless Module blinks The Cordless Devices application opens on the phone and prompts you to place the accessory in pairing mode 3 Press and hold the hookswitch on the side of the cordless handset see page 77 or headset see page 80 for 5 seconds to activate accessory pairing mode The LED on the cordless accessory blinks After a moment the Cordless Devices application displays protocol firmware hardware and IPEI information for the device to be paired 73 gt Mitel 5330 and 5340 IP Phones User Guide Note If the LED on the Cordless accessory does not start to blink after 10 seconds the accessory requires charging or is still in factory battery saving mode handset only Place the accessory on the charger and charge The green LED starts to flash indicating that the accessory is charging It could take up to 60 minutes for the green LED to start flashing Allow the accessory to fully charge approx
40. eave a Callback Message when you hear busy or ringback tone Press I MESSAGE or press the Callback softkey To respond to a message waiting condition on your phone 1 2 3 Press PZ MESSAGE If a password is required dial your password and press the Enter softkey if available Press the Read Message softkey and do one or all of the following e To display the time the message was sent press the More Msg softkey 52 Mitel 5330 and 5340 IP Phones User Guide e To display the number of the caller press the More Msg softkey twice e To call the message sender press the Call softkey e To delete the message press the Erase Msg softkey e To view the next message press PZ MESSAGE You can check for messages from a remote station NO a Bw N Press Superkey must be programmed to a key Press the No softkey until Remote Msging appears Press the Yes softkey Dial your directory number Press the Enter softkey If a password is required enter your password and press the Enter softkey Press the Yes softkey You can set change or clear a password up to 7 digits not including 0 PB N Press Superkey must be programmed to a key Press the No softkey until Set Password appears Press the Yes softkey Do one of the following e To enter a new password enter your password e To change or clear your password enter your current password Press the Enter softkey To chang
41. ed by the system administrator to receive Direct Voice Calls can be called using this feature To make a Direct Voice Call 1 Lift handset 2 Dial the appropriate feature access code 3 Dial the extension you want 4 Speak to called party Do Not Disturb When you enable Do Not Disturb callers will get a busy tone and an on screen text message indicating that you do not wish to be disturbed To activate or deactivate Do Not Disturb e Press the Do Not Disturb key that you programmed The key is highlighted when Do Not Disturb is activated and is not highlighted when Do Not Disturb is not activated The phone status line shows the Do Not Disturb Ki icon To activate Do Not Disturb from a remote extension 1 Lift handset 2 Dial the number of the station to which Do Not Disturb is to apply 3 Hang up To deactivate Do Not Disturb from a remote station 1 Lift handset Dial the appropriate feature access code 2 3 Dial the number of the station with Do Not Disturb activated 4 Hang up 42 Mitel 5330 and 5340 IP Phones User Guide Emergency Calls Warning for emergency number dialing Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area There are two methods of dialing emergency numbers based on the programming of your MCD e Emergency Call Routing NOT programmed e Emergency Call Routing programmed CAUTION Verify with your System Admini
42. ee Pairing the Cordless Module and Accessories on page 73 LL0171 Cordless Handset on a 5300 Series Phone Elements of the Cordless Handset Feature Function 1 Cordless Handset LED Blue Light emitting diode LED indicating the status of the handset Green LED indicating the status of the handset battery For more information see page 79 2 Hookswitch Button Lifting the handset from the cradle activates the handset If the handset is already out of the cradle pressing the hookswitch takes the handset off hook Pressing the hookswitch again returns it to on hook Pressing the hookswitch while on a speakerphone call moves the call to the cordless handset 3 Mute button Mute allows you to turn the microphone off during a call 4 Volume Up and Up and Down provide volume control for the ringer and handset headset 5 Volume Down buttons Note To return to a corded handset you must first unpair the cordless handset sT Mitel 5330 and 5340 IP Phones User Guide Answer a Call Do one of the following e Lift the cordless handset e If the handset is already out of the cradle press the hookswitch button on the handset Note If you have a call on hold on your Prime Line and answer another on a Line Appearance key it will be presented over the speaker Hang up Do one of the following e Replace the cordless handset in the cradle e Press the hookswitch button on the handse
43. ess key Missed Calls appears next to the key label if you have missed calls 2 Press Missed to view your missed calls if any All to view all logs 5340 IP only Answered to view logs of your incoming calls Made to view logs of your outgoing calls 3 Press Delete List to delete all logs from the currently displayed list 4 You are prompted to confirm the delete Press Delete Getting Help To access the 5330 5340 IP Phone help and documeniation 1 Press the blue Menu key 2 Press Help You have the following options Press Launch PC Help to display http edocs mitel com Press Key Icons or Quick Help Press TT or MTT at the bottom of the set to view items for the selected help option 3 Press Close Tips for Setting up Your Phone After you receive your 5330 5340 IP Phone use the options in the Settings application to customize your phone After customizing your phone press the blue Menu key to verify the settings are correct Now you are ready to begin using your phone 11 Mitel 5330 and 5340 IP Phones User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone Note The System Administrator can invoke a Lock to Factory default option on a per phone basis When this is in effect the system administrator sets the following settings and you cannot change them e Programmable Keys e External Messaging Using the Dial Pad to Enter Information You can us
44. eys or line appearance keys Each key has a line status indicator that works the same way as those of the associated phone The additional keys can be readily programmed using the phone or by the system administrator For more information in programming features keys on your phone go to PROGRAMMING FEATURES ON YOUR KEYS on page 19 D 88 mitel com O miteL GLOBAL HEADQUARTERS U S EMEA CALA ASIA PACIFIC Tel 1 613 592 2122 Tel 1 480 961 9000 Tel 44 0 1291 430000 Tel 1 613 592 2122 Tel 61 0 2 9023 9500 Fax 1 613 592 4784 Fax 1 480 961 1370 Fax 44 0 1291 430400 Fax 1 613 592 7825 Fax 61 0 2 9023 9501 FOR MORE INFORMATION ON OUR WORLDWIDE OFFICE LOCATIONS VISIT OUR WEBSITE AT MITEL COM OFFICES THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY The information furnished in this document believed by Mitel to be accurate as of the date of its publication is subject to change without notice Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains M MITEL design is a registered trademark of Mitel Networks Corporation All other products and services are the registered trademarks of their respective holders Copyright 2012 Mitel Networks Corporation All Rights Reserved
45. f your phone To open the Applications window press the blue Menu f key The Applications home window gives the current status of your phone s applications To open an application press the key beside the application name People 5340 IP Phone only Use the People application to add delete and edit contact names and numbers You can also dial anyone on your contact list from the People application The People window displays up to eight contacts per page ordered alphabetically by last name For information on using the People application refer to Setting Up Your Contact List and Dial From Your People Application Call Forwarding Use the Call Forwarding application to quickly set Call Forward Always and to create Call Forward profiles that identify where to send your incoming calls The Call Forwarding window shows a list of your Call Forwarding profiles and indicates which one is active See Call Forward for more information on how to add edit delete and activate Call Forwarding profiles Call History Use the Call History application to display lists of the calls that you have missed made and answered This feature allows you to filter the call records and display information on each call on the list See Using the Call History Application for more information Conference Unit Use the Conference Unit application to control the 5310 IP Conference Unit Use this application to turn the conference unit off or on to adjust the volum
46. first and last name Press the Lookup softkey e If the system option Phonebook Lookup Default to User Location is enabled for your phone the search is limited to names that share your location otherwise the entire directory is searched 25 Mitel 5330 and 5340 IP Phones User Guide e If the system option Phonebook Lookup Display User Location is enabled after the phonebook search function displays the matching name and directory number the user s location is displayed The display alternates between the name number and the location every 2 seconds 4 If no match exists edit the original entry or If the system option Phonebook with Location is enabled press Backup ALL LOCATIONS Is displayed Press Yes to search the entire directory or press No to search for only names that share your location Edit the name and press Lookup 5 If more than one match is found press the Next softkey 6 Do one of the following e To make the call press the Call softkey e To edit the entry press the Backup softkey e To exit press Cancel or Superkey Answer a Call Do one of the following e Select the programmable line key or Float Key see page 44 for the ringing line that is flashing e Lift the handset or press I SPEAKER End a Call Do one of the following Press Hang Up or Cancel ch Replace the handset Press the key that you have programmed as Cancel e If you are in H
47. g methods Dial a number from the People application for the 5340 IP Phone only Press the programmed key associated with the party you want to call For more information about programming keys see Programming Features On Your Keys Dial the number using the dialpad Use Phone Book see Phone Book below Dial from your People Application 5340 IP Phone only To dial a contact from your People list 1 Open the People application 2 Use the navigation keys to page through the contact list and select the name 3 Dial the contact name using one of the following methods e Select a contact name and press Dial e Press the key to the right of the contact s dial icon in the main list The contact name does not need to be selected 4 Continue the call using the speakerphone or lift the handset Phone Book To use Phone Book Note You can enter the first or last name or both 1 2 Press Phone Book if available or the key programmed as Phone Book Enter the name of the desired party as follows e For each letter in the name press the appropriate key on the keypad until the letter is shown in the display For example if the letter C is required press the digit 2 three times e Use the lt softkey to correct errors e If the next letter in the name is on the same digit key as the previous letter press the gt softkey before proceeding e f required press gt softkey to add a space between the
48. gout command key 3 Press the Confirm command key Note Your profile can only be active on one phone at a time If you log in from another phone without logging out from the first one the system will automatically deactivate your profile on the first phone 50 Mitel 5330 and 5340 IP Phones User Guide Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out from a phone that is configured to allow Hot Desk Remote Logout Note This feature must be allowed by your System Administrator via the Class of Service To remotely log out a Hot Desking phone 1 Dial111 2 Dial the Hot Desk User Directory number that you want to log out 3 Press the Logout command key 4 Press the Confirm command key Hot Desk PIN Change To change your Hot Desk PIN Log into a Hot Desking phone Press Superkey must be programmed to a key Press the HotDesk PIN softkey Press the Yes softkey Enter the current PIN or skip to step 6 if a PIN has not yet been assigned Press the Enter softkey Enter the new PIN The PIN can include digits from 0 to 9 only and can be from 0 to 8 characters in length Noo oS O NM 8 Press the Enter softkey 9 Re enter the new PIN 10 Press Superkey Make Busy You can use the Make Busy feature to have your phone appear busy to other callers If callers dial your phone number when Make Busy is enabled a message indicating that your line
49. have any calls on hold or on consultation hold on any line appearance e you are not in headset mode 55 Mitel 5330 and 5340 IP Phones User Guide To activate Phone Lock e Press the Phone Lock feature key or enter the Phone Lock Feature Access code To de activate Phone Lock e Press the Phone Lock feature key or enter the Phone Unlock Feature Access code e Enter your user PIN to unlock the set Note If a user PIN has not been assigned enter when prompted for the PIN to unlock the phone User PIN A Personal Identification Number PIN allows a user to log into a set as a hot desk user It is also used to de activate the Phone Lock feature PINs must be from 0 to 8 digits in length Only digits 0 to 9 are permitted The default PIN is blank length zero Users will have one generic PIN that can be used for any required features The User PIN initially has a zero length allowing a user for example to unlock a phone using a blank PIN for Phone Lock Setting the User PIN on the set requires the PIN to have at least one digit To change the User PIN 1 Press SuperKey must be programmed to a key Press No until Set User PIN appears Press Yes softkey or the User PIN softkey At the prompt Enter Old PIN enter your old User PIN Press Enter ep Fab At the prompt Enter new PIN enter your new PIN Use left arrow key to correct mistakes The PIN can include digits from 0 to 9 only and can be from
50. he handset 2 Press the Analog Line key that is highlighted To answer a waiting call on the analog line Note If you have subscribed to an analog call waiting service you may use the hookswitch or press Cancel N2 to answer a waiting analog call When you are on an analog call anda waiting analog call arrives you hear a beep This feature may not be supported in all regions 69 Mitel 5330 and 5340 IP Phones User Guide To answer a waiting analog call or return to the original analog call 1 Doone of the following e Press and release the hookswitch e Press Cancel 9 2 Press the key you have programmed as Analog Line To put a current call on hold to answer an incoming analog call e Press the highlighted Analog Line key To switch between the current call and the held call when one of the calls is using the analog line do one of the following e f your current call is using the analog line press the flashing Line key of the held call The analog call is automatically put on hold e f your current call is using an IP line press the highlighted Analog Line key The IP line is automatically put on hold To end a current call when an incoming analog call arrives e Press Cancel Gi and then press the highlighted Analog Line key The current call ends and you are connected to the caller on the analog line To end the current analog call when an incoming call arrives e Press Cancel e The current anal
51. he predefined Auto Dial number press the hookswitch on the cordless handset or headset To program Auto Dial refer to Auto Dial on page 83 Headset Alerting Tones and LEDs The cordless headset provides the following alerting tones Feature Function Mute ON OFF 2 pitch tone occurs immediately Reminder tone occurs 30 seconds after activation and then regularly until deactivated Mute key on Phone ON OFF No immediate tone Reminder tone occurs 30 seconds after activation and then regularly until deactivated Low battery within 10 minutes left 3 beeps and 20 second pause Low battery within 2 minutes left 3 rapid beeps and 1 5 second pause Out of range Repetitive 3 pitch tone until you are back in range Note If you are out of range for more than 10 seconds any call that is in progress is dropped and not recovered 81 Mitel 5330 and 5340 IP Phones User Guide There are two LEDs associated with the cordless headset e Ablue LED on the headset indicates the headset status e A green LED in the headset charging cradle indicates battery status LED Color LED State Indicates Blue Solid Headset microphone is muted on headset Blinking Headset is in pairing mode Winking Active audio path between Headset and Module Solid for 2 Pairing successful OR segonas New battery installed Off No audio path between Headset and Module OR Battery is dead Green Solid Battery is fully cha
52. her users if allowed by your system administrator Users belonging to multiple groups can control their presence in each group separately through the use of feature keys one for each group or by dialing a feature access code FAC followed by the group number For information about programming feature keys see page 19 To join a group 1 Lift the handset 2 Doone of the following e Press the Group Presence feature key to join the group associated with the key e Dial the Group Presence Join Group feature access code followed by the group directory number The LED associated with the key is steady lit when the member is present and off when absent To leave a group 1 Lift the handset 2 Doone of the following e Press the Group Presence feature key to join the group associated with the key e Dial the Group Presence Leave Group feature access code followed by the group directory number The LED associated with the key is steady lit when the member is present and off when absent To change another group member s presence status 1 Lift the handset 2 Dial the Group Presence Join Group Third Party or Group Presence Leave Group Third Party 48 Mitel 5330 and 5340 IP Phones User Guide 3 Dial the directory number of the group member 4 Dial the group directory number To change the presence status of another Personal Ring Group member using a feature key e Press the Personal Ring Group
53. ilbox when your phone is busy or unanswered Then if you must leave your desk you can quickly enable Call Forward Always to another phone such as your home phone or cell After you return to your desk and deactivate Call Forwarding Always your profiles for busy or unanswered conditions remain active Using Quick Call Forward Always To program and enable Call Forward Always 1 Launch Applications and press Call Forwarding or Press the Forwarding feature key 2 Ifa number is already programmed you can e Press Activate to enable forwarding to the current number or e Enter a new destination number and then press Activate Note Call Forward Always takes precedence over all other types of forwarding 32 Mitel 5330 and 5340 IP Phones User Guide To deactivate Call Forward Always 1 Launch Applications and press Call Forwarding or Press the Forwarding feature key 2 Press Deactivate Programming Call Forwarding Using Profiles You can create Call Forward profiles that identify where to send your incoming calls After you create and save a Call Forward profile in the Call Forwarding application you can enable or disable the profile at any time Notes e The None Profile is a default profile provided by the system It has no numbers programmed Use the None Profile to turn off all Call Forwarding e The default profile appears when the Call Forwarding set up does not match any of your profiles e Onl
54. imately 3 hours 4 Press Yes to confirm pairing The Cordless Devices application confirms the pairing by displaying the paired device name and its battery level indicator 5 Press Close to exit Pairing a Bluetooth Accessory with a Bluetooth Module Notes e An IP phone can have one Bluetooth Handset and up to five Bluetooth headsets or up to six headsets if no handset is paired e To pair a new Bluetooth Handset you must first unpair the existing Bluetooth Handset e Pairing cannot be performed when a Bluetooth device is already in use To pair a Bluetooth accessory 1 Ensure that the battery of the Bluetooth device to be paired is at least partially charged 2 Press and hold the pairing button on the back of the Bluetooth Module for 5 seconds to activate phone pairing mode The LED on the Bluetooth Module blinks The Cordless Devices application opens on the phone and prompts you to place the accessory in pairing mode 3 For Mitel Bluetooth Handsets Press and hold the hookswitch on the side of the Bluetooth Handset see page 77 for 5 seconds to activate accessory pairing mode The LED on the handset blinks The pairing confirmation window on the IP Phone appears displaying the product name for the device to be paired Note If the LED on the handset does not start to blink after 10 seconds the handset requires charging or is still in factory battery saving mode Place the handset on the charger The green LED start
55. ine Interface Module Mitel 5330 and 5340 IP Phones User Guide Using Your IP Phone with Mitel Unified Communicator Express When used with Unified Communicator Express or Unified Communicator Advanced applications the 5330 40 IP Phone becomes a powerful communications tool that helps customers streamline communications between people and organizations This leads to improved productivity enhanced customer service reduced costs and ultimately improved business process integration See the appropriate user guide at http edocs mitel com for details Tips for Your Comfort and Safety Don t Cradle the Handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder If you use your phone a lot you may find it more comfortable to use a headset See the section on headset usage elsewhere in this guide for more information Protect your Hearing Your phone has a control for adjusting the volume of the handset receiver or headset Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Adjust the Viewing Angle The stand built into your phone tilts to give you a better view of the keys To tilt your phone for better viewing 1 Turn the phone so that the front faces away from you 2 Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit
56. is busy is displayed on their phones To enable Make Busy e Press the key you programmed to Make Busy The key illuminates when Make Busy is activated and MAKE BUSY is displayed To disable Make Busy e Press the key you programmed to Make Busy 51 Mitel 5330 and 5340 IP Phones User Guide Message Waiting Indicator The Message Waiting Indicator MWI feature allows you to be notified when messages have been left on another phone Once you have programmed a key to MWI this key is always enabled To use MWI to contact the extension that left a message Press the key you have programmed to MWI Messaging Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts Select from a variety of advisory messages including On vacation In a meeting or Out to Lunch To turn Messaging Advisory on 1 2 3 4 5 Press Superkey must be programmed to a key If necessary press the No softkey until Advisory Msgs appears Press the Advisory softkey Press the Next softkey until the desired message appears Press the Turn Msg On softkey To turn Messaging Advisory off 1 2 3 4 Press Superkey must be programmed to a key If necessary press the No softkey until Advisory Msgs appears Press the Yes softkey when Advisory appears Press the Turn Msg Off softkey Messaging Callback To l
57. key Ge 1 2 Press Settings 3 Press Float Keys 4 Press Disable 5 Press Save Using Float Keys You can set up more than three lines to float As lines ring they get placed into a queue which will display the first three in the float key area If there are more than three lines configured to float as Float Key positions are freed up the next lines in the queue get displayed Press the Float key of the ringing line to answer a call 46 Mitel 5330 and 5340 IP Phones User Guide Group Listen With Group Listen you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker The handsfree microphone is disabled in Group Listen mode To activate Group Listen while in a handset conversation e Press the Group Listen key Audio from the far end party is now heard through both the handset headset and the speaker To make the call a normal two way speaker call Press ll SPEAKER To exit Group Listen mode and return to a normal handset headset call e Press the Group Listen key To activate or deactivate Group Listen while in headset mode e Press the Group Listen key Group Paging Meet Me Answer Group Paging allows you to page a group of phones through their built in speakers You can belong to as many as three paging groups with one group designated as your prime group When you need to respond to a Group Pag
58. llowing User Information Use to specify your name and phone number Languages Allows you to select the language in which phone prompts and applications appear Supported languages are English French Spanish German Dutch Italian and Portuguese Note The system can support up to three languages at one time Language choices appearing in the phone display are controlled by ICP programming Text Size Allows you to specify the font size large or small for the 5340 IP Phone Programmable Keys Use to assign features to the Programmable Keys that are available in the Phone application Call Notification Use to specify that the Phone application behavior when incoming or outgoing calls occur Brightness and Contrast Allows you to adjust the display brightness and contrast of your phone Screen Saver Allows you to specify a specific time of inactivity on your phone that triggers the screen saver to display Audio Feedback This setting allows you to adjust the volume of the audio feedback as well as the error beeps and enable or disable the setting Message Key Configuration Allows you to configure the Message key External Message Allows you to program your phone to launch the Phone application when it displays special messages in the Information Display area PC Connectivity Allows you to enter a password that is used by the phone to establish communications with the PC resident Unified Communicator UC Express applica
59. lly low the phone will automatically open the Cordless Devices Application Low Battery Level When the battery of a Mitel cordless device reaches a near critical level the phone displays a warning Until the battery is recharged or until it becomes fully discharged the warning is repeated at each new call made using the Prime Line To continue with a call while charging the cordless accessory switch to speakerphone and then cradle the cordless accessory Viewing Cordless Module Information You can use the Cordless Devices Application to view protocol firmware and hardware information about the Cordless Module attached to your phone To view Cordless Module information 1 Access the Cordless Devices Application 2 Press Cordless Module Info or Bluetooth Module Info Device information appears on the screen 3 Press Close to exit 85 Mitel 5330 and 5340 IP Phones User Guide Enabling Disabling Auto Connect on a Bluetooth Headset When pairing a Bluetooth headset with the Bluetooth Module installed on your phone you are given the option to enable the Auto Connect feature a feature whereby if a previously paired Bluetooth device comes into range of the module it will automatically be connected If desired you can turn this feature on or off using the Cordless Devices application You should turn on the feature if you are the only user of the phone If you share the phone as is sometimes the case in a call cen
60. message indicating that the line is busy You have the option to override this setting To use Override when you encounter a busy tone 1 Press the key you programmed as Override 2 Wait for an answer 54 Mitel 5330 and 5340 IP Phones User Guide Paging To use Paging 1 Lift handset 2 Press the key that you have programmed to Page 3 Dial the Paging zone number if required 4 Make the announcement Phone Lock Phone Lock prevents access to the features on a phone with the following exceptions e unlocking the set via a user PIN e Hot Desk Login and Logout support and e Emergency Call Notification support Phone Lock has no effect on incoming calls but restricts outgoing calls with the following exceptions e calls to emergency trunk routes and e local operators Most keys on the device are disabled except for the dial pad and volume keys The following access and keys are disabled e Superkey access e Applications access e Softkeys e feature access keys e feature access codes and e account codes Note Softkeys will be displayed but disabled except the hot desking softkeys will remain enabled The Phone Lock Hot Desk login and Emergency Notification feature access keys will still be available Superkey will provide Emergency Notification if it is pending Before locking a set ensure that e the set is in the idle state there should not be any ongoing call e you do not
61. ndset Auto Answer When the Auto Answer feature is active incoming calls ring briefly and then the phone answers the call in Handsfree mode You can continue the call handsfree or use the handset To enable or disable Auto Answer e Press Auto Answer key See Programming Features on Your Keys for instructions on programming features on your phone The key is highlighted and all incoming calls are answered in Handsfree mode To switch from Handsfree mode to handset mode e Lift the handset To end a call do one of the following e Press Gi Cancel e Press the Hang Up softkey e Wait for the caller to hang up Using the Analog line The phone can support the Line Interface Module See Using The Line Interface Module for more information 28 Mitel 5330 and 5340 IP Phones User Guide CALL HANDLING Hold To place a call on Hold 1 Press Ces HOLD 2 Press the key that you have programmed as Hold The indicator flashes on the line that has the held call Note You can only retrieve a call from hold when the phone is idle To retrieve a call from Hold do one of the following e Lift the handset and press the flashing line key or Float Key see page 44 e Press the flashing indicator e Use the Add Held feature to conference into the held call To retrieve a call from Hold at another phone do one of the following e Press the flashing line key e Dial the appropriate feature access code an
62. ne Message Details Edit Number To contacts Delete Digit The Message Details Window In this window you can save Keep play or delete Discard the message You can send the voicemail to your email if the Forward to Email feature is enabled or forward it to another user You can dial the message sender or add the message sender to your contact list in the People application To view other messages and their details use the Navigation keys TI to move up or down through your message list 63 Mitel 5330 and 5340 IP Phones User Guide Play a Voice Message To play a voice message 1 2 3 4 Open the Voice mail application Login to your mailbox Select a message in your message list Press Play Control the play of the message via the following command buttons stop pause rewind the message by five seconds er Skip fast forward the message by five seconds Skip wl go to the beginning of the message To start go to the end of the message To end wel Note The audio connection is terminated after 30 seconds of idle time Dial Message Sender To dial the phone number of a message sender 1 Open the Voice mail application 2 Login to your mailbox 3 Do one of the following In the main window Message List press the Dial key to the right of the message Select a message in your message list to display the Message Details and then press Dial If there is no k
63. nown number the Dial key is disabled no icon appears next to the key If the number is external enter the required prefix digit for example 9 to access an outside line before pressing Dial When dialing from the window Message List the number is dialed as displayed no prefix entry is allowed Pressing Dial may display the Phone application depending on the Call Notification preference selected in the Settings application 64 Mitel 5330 and 5340 IP Phones User Guide Save a Message To save a message 1 2 3 4 Open the Voice mail application Login to your mailbox Press on a message in your message list Press Keep The saved message is removed from the new list and added to the saved list Delete a Message To delete a message 1 2 3 4 Open the Voice mail application Login to your mailbox Press on a message in your message list Press Discard The next message in the message list is displayed If the last message in the list was deleted the Message Details window is closed Add a Message Sender to Your Contacts List To add a sender to your contact list 1 2 3 4 Open the Voice mail application Login to your mailbox Select a message in your message list Press To contacts The contact is added to your contacts list in the People application If the contact already exists in your contact list it is not added Forward a Message to Another Mailbox You can onl
64. nrrrnnnnrnnrrrnnnnennrnennnrnnnnnnnnnnnnennne 54 HE RS 54 Le EE 54 Override Intrude EE EE 54 Se Une DE 55 PHONG LOCK EEE EEE E 55 User PIN assess casos escontied nmn A E AAN AT 56 Record a EN 57 BEIENEE Ea dees ERA TE AAAA NRE 57 e 58 EE 58 TAN 59 TR hs 59 VISUAL ei ie 60 Set Up your Mailbox gatos tis cacstacaccsten deca ducctiewatsnccentocanstaeedauedncneaicecsasncncemcaanslcenetcunusenateitendes 60 Elend eeedegetee 60 Opening the Visual Voice Mail Application srsnronnrnnnrrrnnnornrrrnnnnonrrrnnnnnnvrrennnnnnrnnnennnnnnnne 60 Log Into Your Mailbox From Your Own Extension 60 Log Into Your Mailbox From Another Extension 61 Log Out Of Your MAP E 61 About the Visual Voice Mail Main Window erernnnnrrnnnnnnnnvnnnrnnnnvnnnrnnnrrnnnnrrrrrnnnrrrnrnessennnnn 62 Display Message Details cccesecctcce ecceviate meres tendssemsesaresteevctuaradvenie ceie aewmaauesseneeeeecesvaesvenaneee 63 Play Voice MESSAGE Lauvstad E 64 Dial Ee Ge TE 64 Save a MGSSAGS RE a a a aE de niece eau 65 Delete a Message eee eek 65 Add a Message Sender to Your ContactsUst nnn nnnn ne 65 Forward a Message to Another Mailbox errnrrrnrnnnnvnvennnnnnnnrnnnnnnnnvnnnnrnnnnnnnnnnnvnnnnnonnenennnne 65 vi Table of Contents Forward a Message to Your Email Address A 66 USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNITA 67 Access the Conference Controller eege Geert vee Stace ee eege EE 67 Turn the Conference Unit On and OP 67 Adjust the C
65. nts of Your Phone Feature Function 1 Display Provides a large high resolution viewing area that assists you in selecting and using phone features 2 Ring Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox 3 Volume Speaker and Mute Controls Provide the following audio control capability e Q UP anda DOWN provide volume control for the ringer handset and handsfree speakers e gou SPEAKER enables and disables Handsfree mode e LI MUTE enables Mute which allows you to temporarily turn your phone s handset headset or handsfree microphone off during a call 4 Fixed Function Keys Give you access to the following phone functions H Hep MENU provides access to menus for your phone s applications and settings e Gi CANCEL ends a call when pressed during the call and when you are programming the phone eliminates any input and returns to the previous menu level e 13 REDIAL calls the last number dialed e Ua HOLD places the current call on hold e alen TRANS CONF initiates a call transfer or establishes a three party conference call e WY MESSAGE provides access to your voice mailbox and flashes to notify you of messages waiting in your voice mailbox Note The Ring Message indicator also flashes when messages are waiting 5 Keypad Use to dial 6 Navigation Page Keys Use to display additional page
66. o key If your phone is ACD enabled you can log in as an agent When there is no agent logged onto an ACD enabled set LOGGED OUT is displayed To log in as an ACD agent 1 Press Superkey must be programmed to a key 2 Press Yes 3 Enter your Agent ID using the key pad 4 Press Enter The text LOGGED OUT disappears 35 Mitel 5330 and 5340 IP Phones User Guide Attendant Call Hold Remote Retrieve To retrieve a call placed on Hold by the attendant 1 Lift the handset 2 Dial the appropriate feature access code 3 Dial the digits announced by the attendant Callback The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no answer condition was encountered To request a Callback when you reach a busy or unanswered station 1 Press Call Me Back 2 Hang up When the party is available your phone starts ringing and the display shows the Callback ringing indicator To answer a Callback When you see the Callback ringing indicator lift the handset or press the Float Key flashing with the calling party s name label see page 44 Call Forward Remote I m Here To forward calls from a remote station to your current location 1 Pa Fab Press Superkey must be programmed to a key Press the No softkey until Call Forwarding appears Press the Forwarding softkey Press the Next softkey until Am Here appea
67. of the Cordless Handset c cceeeeeeeeeeeeeeeneeeeeeeeeeeseceeeeeeeseneeeeeeseaaeeeessnaaeeees 77 TA ES ag geed 78 Hang He EE ER EE EE EE EN 78 Dialing Auto Dial Disabled Luvrsveredmesese ep aekandknebaijendr 78 Dialing Auto Dial Enabled rannnnvnnnnnnnvnnnnnnnavennnnnnnnennnnnnnnnnnnnnnnnnnnensannennnnnnnennnnnnnennnnnnnn 78 Handset Alerting Tones and LEDS AEN 79 USING THE MITEL DECT CORDLESS HEADSET use 80 Answer e UE 80 vii Mitel 5330 and 5340 IP Phones User Guide Fano Be E 81 Dialing Auto Dial Disabled ua 81 Dialing Auto Dial Enabled rarnnnvnnnnnnvnnnnnnnavennnnnnnnennnnnnnnnnennnnnnnnnennnnnnnnennanennnnnnnnennnnnnnn 81 Headset Alerting Tones and LEDS eigene tt des 81 USING A BLUETOOTH HEADS E Tussa 83 Answer e EE 83 Hano RL EE 83 Dialing Auto Dial Disabled ANEN 83 Dialing Auto Dial Enabled E 84 USING THE CORDLESS DEVICES APRLICATION see 85 Low Battery Level E 85 Viewing Cordless Module Information e 85 Enabling Disabling Auto Connect on a Bluetooth Headset rrrrnnnrrrrnnrvrnnnnrnnnerrrrrrrnnnnnnn 86 Connecting Disconnecting a Bluetooth Headset sssseeeeretteeeeeerrrrrnrneseestnnnnnnnnnnnreee ea 86 Editing a Bluetooth Headset Name 86 Auto Egeter aerer 87 USING IP PROGRAMMABLE KEY MODULES 12 AND A8 88 viii Mitel 5330 and 5340 IP Phones User Guide ABOUT YOUR PHONE The Mitel 5330 and 5340 IP Phones are full feature dual po
68. og call ends and you are connected to the new caller Making and Answering Calls Using the Failover Mode To make a call using the analog line during an IP connection failure 1 Lift the handset The phone displays P FAIL ANALOG CALL 2 Dial the number To answer a call using the analog line during an IP connection failure e Lt the handset The call is answered The phone displays IP FAIL ANALOG CALL 70 Mitel 5330 and 5340 IP Phones User Guide USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES Cordless handsets and cordless headsets provide you with the capability to move around within your own office or adjacent offices while using your phone These cordless devices connect to your IP phone through a Mitel Cordless Module which attaches to the back of the phone There are two Cordless Module types available Digital Enhanced Cordless Telecommunications DECT and Bluetooth The DECT Cordless Module works with the Mitel DECT Cordless Handset and Mitel DECT Cordless Headset The Bluetooth Module works with the Mitel Bluetooth Handset and most third party Bluetooth headsets The Mitel Cordless Handsets both DECT and Bluetooth recharge in the handset cradle The Mitel Cordless Headset DECT only rests and recharges in a headset cradle that attaches to the side of the phone The Cordless Devices Application see page 83 provides access to the configuration settings and information screens that apply to th
69. on resumes when your phone switches back to the primary system If your phone is idle and switched to the secondary system you ll see a flashing rectangle on the display The rectangle remains until the switch to the primary system is complete If the phone fails over to the secondary ICP you have access to your mailbox on the secondary ICP only if your Administrator has programmed a mailbox for you Notes The mailbox on the secondary ICP will not contain the same messages as the mailboxes on the primary ICP Any preferences that are voice mail related are not carried from the primary ICP to the secondary ICP These preferences must be set on both ICPs e The People and Settings applications do not support resiliency Your logs contact information and any Settings on the primary ICP will not be carried from the primary ICP to the secondary ICP Mitel Line Interface Module The Line Interface module is an optional device that adds an analog phone line POTS capability to your phone If Emergency Call Routing is not programmed on your MCD you must use the Line Interface Module to dial emergency calls For more information on emergency number dialing refer to Emergency Calls If you have a Line Interface Module connected to your phone all programming of the Line Interface Module except the Analog Key is done by the Installer when your phone is installed For more information refer to Programming Features on Your Keys and Using the L
70. onference Unit Volume 67 Place the Conference Unit in Presentation Mode ssssssssssnessesrreeerrnerssrernnsernnnnnrenreset 67 leen een 68 Mute the Conference Un 68 USING THE LINE INTERFACE MODULE sv etekreukeuekeekkEKNkECKEEKREEENEEENEEEHEEERKEENEEKNERENERE 69 Making and Answering Calls Using the Analog Key ccccceeeeeeeeeeeeeeeeereeeeeeeeeeeeteneneees 69 Making and Answering Calls Using the Failover Mode ssssssssessseeessnnrssserrnnrrrrnnsssrrrnene 70 USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES 71 Elements of Your Cordless Module and Accessories c ccceeeeeeeeeeeeeeeeeeeeeneeeeeeseneeeees 72 Handset Headset Combinations mnvnvceueimeninmnemmuunuvirkentenkeenutsede 73 Pairing the Cordless Module and Accessories essseeeesennesssrrrnseerrnrrserrsserrnnnrernnneeene 73 Pairing a DECT Cordless Accessory with a DECT Cordless Module 73 Pairing a Bluetooth Accessory with a Bluetooth Module 74 Unpairing an ACCESSOLSY arrenrnrrnnnnrnnnrnvnnnnr renn nn ann nnernnrennn art nnnnennenrrnresnnnnennnnenennennnrneennnnennrennnnnennn 75 Cordless Module LED Indicators AAA 75 Using a Cordless Device as a Remote Control 75 Using the Mute Key on a Cordless Device nnessesnsneseneeesstrrssetnrrrtnnntsstrrnnerrnnnnerrernsene 76 Using the Volume Keys on Cordless Device AAA 76 USING THE MITEL CORDLESS HANDSET eskatgaEskaEgkSEEKSEEKAERKREEKEKEKSEEAAERKSEEAAKEA EE 77 Elements
71. ose lines including indicators and labels and allows you to access those lines without having to navigate to the pages where those keys may be displayed Any answered floating line remains floating for the duration of the call regardless of the manner in which it was answered To enable float keys 1 2 3 4 5 Press the blue Menu key Gei Press Settings Press Float Keys Press Enable Press Save To program Float Keys using the Settings Application ae N Press the blue Menu key Gei Press Settings Press Programmable Keys Press one of the line keys that you want to appear on a Float Key Use the Page Navigator keys to move through the list of programmed lines if necessary The Float Configuration display appears Press a key corresponding to your desired float configuration see figure below Float Immediate configure the unanswered incoming call on the designated line to appear at the Float Key immediately Float after configure unanswered incoming calls to display on a Float Key after a delay of up to 60 seconds Do Not Float configure unanswered incoming calls to never displayed on a Float Key this is the default setting 45 Mitel 5330 and 5340 IP Phones User Guide wmd Dm 5340 IP Phone mn NN0228 6 Repeat steps 3 5 for every line key that you want to appear on the float keys 7 Press Save 8 Press Close To disable float keys Press the blue Menu
72. ou directly to your voice mail Conference To form a Conference when a two party call is already in place or to add another party to an existing Conference 1 Press 15 TRANS CONF Dial the number of the next party 2 3 Wait for an answer 4 Press 19 TRANS CONF To leave a Conference e Hang up or press Gi CANCEL Conference Split To Split a Conference and speak privately with the original party e Press the Split softkey Add Held To move a call on hold to another line appearance 1 Press an available line key 2 Press the AddHeld softkey 3 Press the flashing line key To add a call on Hold to an existing conversation or conference 1 Press the AddHeld softkey 2 Press the flashing line key 31 Mitel 5330 and 5340 IP Phones User Guide Swap To call another party when you are in an established two party call 1 Press 15 TRANS CONF 2 Dial the number To alternate between the two parties e Press the Trade Calls softkey Call Forwarding Call Forward lets you redirect incoming calls to an alternate number when e your phone is busy e when you re not answering or e all the time You can program activate and deactivate Call Forward Always quickly through the Applications screen while you have other types of Call Forwarding such as Busy External activated through your Call Forwarding profiles For example you can enable profiles to forward calls to your voice ma
73. ress the key to the right of the log to call the contact 5340 IP Phone only or Press the key to the left of the log to display the call details e Name and number if available e Log type and number of attempts for example 2x e Type of call Transfer Tsf or Conference Conf e Time and date of log e Duration of call in hours minutes seconds for Made and Answered logs Do one of the following e f necessary use the keypad Delete Digit and Backspace keys to modify the number If an outgoing prefix is required to access an external trunk you must add the digit s Press Dial to call the number or press To Contacts to save the contact details to the People application 5340 IP Phone only e Press CT or at the bottom of the set to display details for another log e Press Close to return to the previous list Review Call Log Icons 1 Press the blue Menu f key press Help and press Key Icons 2 Press CT or E to navigate to the list of Call History icons Note that New logs are any logs that have been generated since the last time you accessed the Call History application 10 Mitel 5330 and 5340 IP Phones User Guide Delete Logs To delete an individual log press the key to the left of the log to display the call details and then press Delete Log Entry To delete all logs by type 1 From the idle display press the blue Menu Ge key and then press Call History or Press the Call Hist feature acc
74. ressing the Mute key on either the phone or the accessory also controls the Mute function on the other device There is no synchronization between a third party Bluetooth headset mute control if one is available and your phone Mute key The procedure for muting a Bluetooth headset depends on the headset manufacturer Some headsets have a mute control and some do not You can however use the Mute key on your phone to mute a conversation on any type of Bluetooth headset Using the Volume Keys on Cordless Device When using a Mitel branded cordless accessory the Volume keys on the cordless accessory are synchronized with the Volume keys on your phone Pressing the Volume keys on either the phone or the accessory also controls the Volume function on the other device When using a third party Bluetooth headset the volume control on the headset if one is available is not synchronized with the Volume keys on your phone Pressing the Volume keys on the phone does not change the headset volume 76 Mitel 5330 and 5340 IP Phones User Guide USING THE MITEL CORDLESS HANDSET The cordless handset provides office mobility allowing you to make and answer calls while away from your desk Replacing the standard corded handset the cordless handset contains a rechargeable battery that charges in the handset cradle when not in use To use the cordless handset whether DECT or Bluetooth you must pair the handset with the phone For details s
75. rged on cradle Blinking Battery is charging Note It is normal for the headset LED to cycle between blinking and solid as battery charge is maintained Winking Indicates low voltage when headset is uncradled Off When headset is cradled indicates battery is not charging Blinking LED is On and Off for equal amount of time Winking LED is On for a short period of time and Off for a longer period 82 Mitel 5330 and 5340 IP Phones User Guide USING A BLUETOOTH HEADSET A third party Bluetooth headset offers some of the same capability as the Bluetooth Handset to make and answer phone calls away from your desk while adding the convenience of handsfree operation To use a Bluetooth headset you must first pair the headset with the Bluetooth Module on your phone For more information see Pairing the Cordless Module and Accessories on page 73 Note If you move out of range of the phone while connected using Bluetooth you will notice that the audio quality quickly degrades If you do not move back within range within about 10 seconds the call is dropped For information on using mute and volume functions see Using the Mute Key on a Cordless Device and Using the Volume Keys on Cordless Device on page 76 Note To switch from the Bluetooth Headset to the 5360 IP Phone speaker press the hookswitch twice on the Bluetooth headset Note The specific operation of third party Bluetooth headsets can vary somewhat
76. rieve the recording Reminder To program a Reminder 1 Press Superkey must be programmed to a key 2 Press the No softkey until Timed Reminder appears 3 Press the Reminder softkey 4 Enter the time in 24 hour format 5 Press the Save softkey 57 Mitel 5330 and 5340 IP Phones User Guide To view change and or cancel a pending Reminder 1 Press Superkey must be programmed to a key 2 Press the No softkey until Timed Reminder appears 3 Press the Reminder softkey 4 Do one of the following e To change the Reminder press the Change Key softkey enter the new time and press the Save softkey e To cancel the Reminder press the Cancel No softkey e To exit without canceling the Reminder press Superkey must be programmed to a key To acknowledge a Reminder when your phone rings once e Press the Confirm softkey Voice Dialler Users of the Voice Dialler softkey can place a call by speaking the name of the person they wish to dial Voice Dialler enables you to have access to Mitel Speech Server The Speech Server is a speech recognition application that routes incoming calls to a specific destination based on spoken commands To dial a call using Voice Dialler 1 Press the key you have programmed to Voice Dialler 2 Speak the name of the person you wish to call Speed Call Speed Call is an application that allows you to dial a specific number with one key press You must progr
77. rror message is displayed Otherwise the accessory is unpaired removed from the display and can no longer be used to interact with the phone 4 Press Close For more information about the Cordless Devices Application see page 83 Cordless Module LED Indicators The Cordless Module has a blue light emitting diode LED that indicates the current status of the module Solid Audio is active between the module and either the handset or headset Blinking Pairing mode is active or a firmware upgrade is in progress Off No audio is active Solid for several seconds Pairing is successful Blinking LED is On and Off for equal amount of time Using a Cordless Device as a Remote Control When not being used to talk the buttons on a Mitel branded cordless handset headset can act as a remote control device to change volume and mute settings on the host IP phone For example in a remote hands free conference setting the chairman can use the volume and mute buttons on a cordless device to adjust speaker levels and mute the microphone on an IP phone that is not within his reach HTML applications may also make use of the cordless device buttons but functionality may differ among applications 75 Mitel 5330 and 5340 IP Phones User Guide Using the Mute Key on a Cordless Device When using a Mitel branded cordless accessory the Mute key on the cordless accessory is synchronized with the Mute key on your phone P
78. rs Press the To Me softkey Dial the extension of the remote station If you make an error while dialing use the lt softkey to backspace and correct the number Press DOWN or the Save softkey 36 Mitel 5330 and 5340 IP Phones User Guide To cancel Call Forward Remote from the station that set the remote forwarding 1 Lift the handset 2 Dial the appropriate feature access code 3 Dial the extension of the remote station 4 Hang up To cancel Call Forward Remote from the station that was forwarded Press Superkey must be programmed to a key Press the No softkey until Call Forwarding appears Press the Forwarding softkey Press the Review softkey Press the Change Key softkey Press the Turn FWD Off softkey NO a Bw nN Press Superkey must be programmed to a key Call Forward End Chaining To ensure that calls do not get forwarded again by the destination number 1 Lift the handset 2 Dial 64 3 Hang up To again allow calls to be forwarded by the destination number 1 Lift the handset 2 Dial the appropriate feature access code 3 Hang up Call Forward Forced To force an incoming call to be forwarded e Press the Forward softkey 37 Mitel 5330 and 5340 IP Phones User Guide Call Forward Override To override Call Forward and ring a station 1 Lift the handset 2 Dial the appropriate feature access code 3 Dial the ex
79. rt dual mode enterprise class applications phones that provide voice communication over an IP network They both feature a large graphics display 160 x 320 and self labeling keys The 5330 IP Phone offers 24 programmable multi function keys and the 5340 IP Phone offers 48 programmable multi function keys for one touch feature access Both phones provide ten fixed feature keys for convenient access to features such as Conferencing Redial and many customizable user settings as well as navigational keys to access various screens and application layers The 5330 and 5340 IP Phones support Mitel Call Control MiNet protocol and session initiated protocols SIP Both phones support modules such as the Line Interface Module 5310 IP Conference PKM Module and Cordless DECT and Bluetooth Modules Additionally they support Hot Desking and Clustered Hot Desking as well as Resiliency The 5330 5340 phones are ideal for executives and managers and can be used as an ACD Agent or Supervisor Phone as well as a Teleworker Phone Mitel 5330 and 5340 IP Phones User Guide 9555 1212 Call History Forward Applications Don s Cen Order Desk O NN0230 The 5330 IP Phone rm sre ir raene ipm 20 00 Phone Book Hot Desk Messaging 9555 1212 People Call History Forwarding Don s Cell DND Order Desk 1024 NNO231 The 5340 IP Phone Mitel 5330 and 5340 IP Phones User Guide Eleme
80. ry Replaces the handset cradle plate supplied with the phone for corded handsets 5 Cordless Handset Cordless operation for handset calls You can transfer from the phone handset to the cordless headset at any time 6 Cordless Module Pairing Button Initiates pairing between the Cordless Module and a cordless accessory 7 Cordless Headset Cradle Cable Connects to the Cordless Module to provide power to the DECT only charging cradle 72 Mitel 5330 and 5340 IP Phones User Guide Handset Headset Combinations The following combinations of corded and cordless headset and handset are supported on the 5330 5340 IP Phone e Corded handset only e Corded handset and corded headset e Cordless handset only e Cordless handset and cordless headset e Corded handset and cordless headset e Corded headset and cordless handset The DECT Cordless Handset DECT Cordless Headset and Bluetooth Handset are all Mitel branded accessories available only from Mitel Bluetooth headsets are third party accessories available from a variety of manufacturers Pairing the Cordless Module and Accessories Before using a cordless handset or headset it must establish communication with the Cordless Module using a procedure called pairing Pairing a DECT Cordless Accessory with a DECT Cordless Module Notes e An IP phone can have only one DECT Cordless Handset and one DECT Cordless Headset e A cordless handset or h
81. s if the maximum range is exceeded Note Audio indications are heard in the handset only when it is in use and may interrupt voice transmission The handset has two LEDs e Blue indicates the operational status of the handset e Green indicates the status of the electrical charge of the battery LED Color LED State Indicates Blue Solid Handset is muted Blinking Handset is in pairing mode Winking Active audio path between Handset and Module Off No audio path between Handset and Module OR Battery is dead Green Solid Battery is fully charged Blinking Battery is charging Note It is normal for the handset LED to cycle between blinking and solid as battery charge is maintained Off When handset is cradled and the LED does not flash or illuminate this indicates an absence of battery power During the first 30 60 minutes that the light is off the battery may be trickle charging If that is the case the LED will resume normal behavior within that 60 minute period If the LED remains off for more than 60 minutes then either the battery is no longer chargeable or there is a problem in the charging circuit 79 Mitel 5330 and 5340 IP Phones User Guide Blinking LED is On and Off for equal amount of time Winking LED is On for a short period of time and Off for a longer period USING THE MITEL DECT CORDLESS HEADSET Note This section applies only to the Mitel DECT
82. s of information The 5330 has two page navigation keys Back and Next The 5340 has three page navigation keys Back Next and Home 7 Programmable Feature Keys and Softkeys Provides 24 on the 5330 and 48 on the 5340 self labeling keys that can be programmed as speed call keys fixed function keys hard keys applications or line appearance keys according to your communication needs On your home page the bottom right feature key is always your Prime Line key on a 5340 IP Phone and the bottom left feature key is always your Prime Line key on the 5330 IP Phone The top three keys are softkeys 8 Handsfree Speaker Provides sound for Handsfree calls and background music 9 Handset Use for handset calls If you are in headset or handsfree mode you do not need to use the handset Mitel 5330 and 5340 IP Phones User Guide Ring Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle or you are on a call For Users on Resilient Mitel Communications Director MCD Systems If during a call you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary MCD system The call continues and there is a change in the operation of some keys and features on your phone Normal operati
83. s to flash indicating that the handset is charging It could take up to 60 minutes for the green LED to start flashing Allow the handset to fully charge approximately 3 hours For third party Bluetooth headsets Follow the manufacturer s instructions to place the Bluetooth headset in pairing mode The pairing confirmation window on the IP Phone appears displaying the product name for the device to be paired 4 Press Yes to confirm the pairing The Cordless Devices application prompts you to enter a passcode 5 Enter a valid passcode for the Bluetooth device default is 0000 using the keyboard on the display and press OK For third party Bluetooth headsets An Auto Connect window displays Press Yes if the phone will not be shared with other users press No if the phone will be shared with other users and multiple headsets 74 Mitel 5330 and 5340 IP Phones User Guide 6 The LED on the Bluetooth Module lights and remains lit for a few seconds and then resumes normal behavior The Bluetooth device is paired to the Bluetooth Module 7 Press OK to return to the Cordless Devices application 8 Press Close to exit the application Unpairing an Accessory To unpair a cordless accessory 1 Press the blue Menu Ge key and then press Cordless Devices 2 Press the device name that you want to unpair The information screen for the selected device appears 3 Press Unpair this Device If the accessory is in use an e
84. strator which type of emergency number dialing you can use EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED If Emergency Call Routing is NOT programmed Emergency Number dialing should only be performed by picking up the handset and selecting the Analog Line key you have programmed If Privacy Mode is enabled and the Analog Line key local line is busy dialing will not occur on the Line Interface Module line Emergency dialing using an IP connection may not be supported due to ICP system configuration and country location For more information contact your System Administrator To make an Emergency Call using the Line Interface Module line 1 Lift the handset 2 Press the Analog Line key that you have programmed The set indicates ANALOG CALL 3 Dial your Local Emergency Number To make an Emergency Call using the Line Interface Module line when the IP connection has failed 1 Lift the handset 2 Press the Analog Line key that you have programmed The set indicates IP FAIL ANALOG CALL 3 Dial your Local Emergency Number EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note This procedure is in addition to the methods described above To make an Emergency Call if Emergency Call Routing is programmed 1 Lift the handset 2 Dial your Local Emergency Number 911 or equivalent For more information on using the Line Interface Module line refer to Using The Line Interface Module 43
85. t Dialing Auto Dial Disabled To dial a number with Auto Dial disabled 1 Lift the handset or press the hookswitch 2 Make the call using the dial pad or press a programmed speed dial key on the phone Dialing Auto Dial Enabled To dial with Auto Dial enabled e To dial the predefined Auto Dial number press the hookswitch on the cordless handset To program Auto Dial refer to Auto Dial on page 83 78 Mitel 5330 and 5340 IP Phones User Guide Handset Alerting Tones and LEDs The handset provides the following alerting tones Feature Function Mute key on cordless device 2 pitch tone occurs immediately Reminder tone occurs 30 ON OFF seconds after activation and then regularly until deactivated Mute key on Phone ON OFF Immediate tone with Bluetooth no immediate tone with DECT Reminder tone occurs 30 seconds after activation and then regularly until deactivated Low battery within 10 minutes left 3 beeps and 20 second pause repeated 3 times for DECT and within 20 minutes left for Bluetooth Low battery within 2 minutes left 3 rapid beeps and 1 5 second pause repeated 3 times Out of range DECT Repetitive 3 pitch tone until you are back in range Note If you are out of range for more than 10 seconds any call that is in progress is dropped and not recovered Bluetooth Single 3 pitch tone to indicate that you are out of range Note All Bluetooth devices will drop any call in progres
86. t is idle Handsfree Answerback is OFF To answer a call using Handsfree Answerback Phone state before Page arrives To answer the Direct Page Check that MUTE is OFF Listen for the paging party Begin speaking Phone is idle and MUTE is flashing A OUO N Lift the handset if you wish to switch from a Handsfree call to a handset call You are on a handset or headset call 1 Check that MUTE is flashing and MUTE is OFF 2 Press MUTE The light turns ON solid and you are now speaking to the paging party and have muted your handset headset call 3 Speak to the paging party Press MUTE to alternate between handset headset and handsfree calls You are on a MUTED The party paging you receives a busy tone Handsfree handset headset call OR you are on Answerback does not interrupt your call a Handsfree call 40 Mitel 5330 and 5340 IP Phones User Guide To end a Handsfree Answerback call e Press either qi SPEAKER or Gi CANCEL When the Handsfree Direct Page call ends the MUTE key light returns to the state it was in before the call was established Direct Paging Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone To turn Handsfree Answerback off see Direct Paging Handsfree Answerback Enabled When Handsfree Answerback is disabled on your phone and you receive a Direct Page the
87. tension number Call Park The Call Park feature allows you to place a call in a special hold state You or someone else can then retrieve the call from any extension in the system After parking the call the system can automatically connect you to paging equipment so that you can announce the call to the requested party To park an active call 1 Do one of the following e Press the Call Park feature key must be programmed Press S TRANS CONF and then dial the appropriate feature access code The display shows PARKED followed by the park destination and parking spot index if applicable Example PARKED 1234 02 Dial the directory number on which to park the call not required if the number is programmed to the Call Park feature key To inform a user that a parked call is waiting do one of the following e f automatic paging is enabled announce the call and the park retrieve digits shown on the display e H automatic paging is disabled press the programmed Page key or dial the appropriate feature access code followed by the Paging zone number if required Then announce the call and park retrieve digits shown on the display Note Paging over a loudspeaker is not permitted in handsfree mode you must use the handset or headset To retrieve a parked call 1 Do one of the following e Dial the appropriate feature access code e Press the Call Park Retrieve feature key must be programme
88. ter environment you should turn off the feature To turn the Auto Connect feature on or off 1 Access the Cordless Devices Application 2 Press the desired Bluetooth headset and then select Auto connect On or Auto connect Off to toggle the feature to the desired setting 3 Press Close to exit Connecting Disconnecting a Bluetooth Headset You can use the Cordless Device Application to connect or disconnect any Bluetooth headset that requires manual connection To connect or disconnect a Bluetooth headset 1 Access the Cordless Devices Application 2 Press the desired Bluetooth headset and then select Connect to connect the headset or Disconnect to disconnect the headset 3 Press Close to exit Editing a Bluetooth Headset Name If desired you can enter or edit a name to help distinguish the headset device from others that may have the same device name Once you have programmed a name it is displayed in brackets below the manufacturer name in the details window and it replaces the headset manufacturer name on the main Cordless Devices application window To edit a name 1 Access the Cordless Devices Application 2 Press the desired Bluetooth headset and then select Edit Name 3 Enter anew name or edit the existing name using the keyboard on the display and then press OK 4 Press Close to exit 86 Mitel 5330 and 5340 IP Phones User Guide Auto Dial When a Cordless Module is installed an
89. tion See the Unified Communicator Express User Guide at http edocs mitel com for details About 5330 5340 IP Phone This screen displays the software release Using the Call History Application Use this application to display logs of your most recent 50 calls After the 50 call limit has been reached the oldest log is replaced each time a new call is missed made or answered From this application you can display logs by type display call information if available for the logs return missed calls by pressing a key 5340 IP only delete or modify digits before saving or dialing a call delete logs If you are a hot desk user you can view and maintain your call history logs when you are logged into another extension Mitel 5330 and 5340 IP Phones User Guide View Call Log Details 1 From the idle display press the blue Menu f key and then press Call History Missed Calls appears next to the key label if you have missed calls Press e Missed to view your missed calls if any e All to view a list of all logs 5340 IP only e Answered to view logs of your incoming calls e Made to view logs of your outgoing calls Use the navigation keys at the bottom of the display to move to the previous first or next page of logs The total number of logs in the current list is shown in the bottom left corner of the display The bottom right corner shows the range of logs for example 1 7 that are currently displayed P
90. tivity time which will activate the backlight switch to turn off 5 Press the checkbox opposite Display image if you wish the screen saver to be displayed If you do not press this checkbox only the set backlight is turned on 6 Use the Brightness options to adjust the Brightness of the screen saver if necessary 7 Press Save s17 Mitel 5330 and 5340 IP Phones User Guide Program Receipt of External Messaging You can program your phone to launch the Phone application when it receives messages other than phone calls To program receipt of External message types 1 Press the blue Menu key Gei Press Settings Press External Messages Press the checkbox Enable a OND Press Save Enable PC Connectivity To enable a connection to be set up between your phone and the Unified Communicator Express application 1 Press the blue Menu key Ge Press Settings 2 3 Press PC Connectivity 4 Press the checkbox Enable 5 Press Save Note See the Unified Communicator Express User Guide at http edocs mitel com for details 18 Mitel 5330 and 5340 IP Phones User Guide PROGRAMMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone s programmable keys to enable features To program your keys use e Settings application e Unified Communicator Express application You can assign the following to a programmable Key e Features and Fixed function keys see Progr
91. xtension If there is 60 Mitel 5330 and 5340 IP Phones User Guide no mailbox associated with the phone s primary DN the mailbox status is displayed as No Mailbox In this case see Log into your mailbox from another extension 2 Enter your passcode 3 Press OK 4 If you wish to have the system remember this passcode press Remember my passcode to enable the check box M 5 Press Login Note While you are logged into your mailbox no indication of any new messages arriving is provided until you log out and log in again Log Into Your Mailbox From Another Extension To login to your mailbox from another extension 1 Open the Voice mail application Press Connect as guest Enter your mailbox number Press Enter Passcode Enter your passcode n E O N Press Login Note If you wish to return to the owner login window press Connect as owner at any time Log Out Of Your Mailbox To logout of your mailbox e Press Logout This closes the Voice Mail application Note After five minutes of inactivity you are automatically logged out of your mailbox and the Voice Mail application closes When you close the Voice Mail application you are not automatically logged out of your mailbox 61 Mitel 5330 and 5340 IP Phones User Guide About the Visual Voice Mail Main Window mre 53601 prove sssssssssssessssssssssssssstssssssssesas I lt Control Keys EI Jacqueline
92. y forward messages to internal mailboxes Confidential messages cannot be forwarded To forward a message to another mailbox 1 2 Open the Voice mail application Login to your mailbox 65 Mitel 5330 and 5340 IP Phones User Guide on P So Select a message in your message list Press Give Enter the recipient s mailbox number Press Send message Forward a Message to Your Email Address You can only forward a message to your email address if the Forward to Email feature is enabled on your system You can tell that the feature is disabled by the absence of a To Email key on your phone To forward a message to your email address 1 2 3 4 Open the Voice mail application Login to your mailbox Select a message in your message list Press To Email The message is forwarded to your email address If you have set your preference in the Desktop User tool to delete messages when forwarding the message is deleted but remains in the list until you log out of your mailbox 66 Mitel 5330 and 5340 IP Phones User Guide USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Unit for conferencing You use the Conference Controller to turn the conference unit off or on to adjust the volume or to put the conference unit into Presentation mode You can only run one Conference Controller session at a time If the 5310 Conference Unit is not connected to your phone
93. y one call profile can be active at a time e The dotted radio button icon next to the profile shows the current active profile To create a Call Forward profile 1 Launch Applications and press Call Forwarding or Press the Forwarding feature key Press Profiles Press New Profile Press Edit Profile Name An on screen keyboard displays of SN Press the appropriate keys in the on screen keyboard to enter the profile name and press Save This profile name identifies where your phone calls will be forwarded to 6 Select the check box opposite the desired type of Call Forwarding e Always forwards all your phone calls e Busy Internal forwards internal phone calls after several rings if your line is busy e Busy External forwards external phone calls after several rings if your line is busy e No Answer Int forwards internal phone calls redirects your calls after several rings if you don t answer e No Answer Ext forwards external phone calls redirects your calls after several rings if you don t answer 7 Press Edit Number to display the on screen keyboard In the on screen keyboard enter the appropriate number 8 Press Save 9 Press Enable 33 Mitel 5330 and 5340 IP Phones User Guide 10 Press Save 11 Repeat Step 6 to Step 10 for each Call Forwarding type that you wish to program 12 Press Save This profile is saved but it is not activated To activate this profile see Activate Call Forward below

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