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Microsoft C4500 User's Manual

1. 104 Removing Jammed Paper 3 When all jammed paper are removed restore the machine to the original state Y Note O More than one misfeed may be indicated When this happens check all the areas indicated Removing Jammed Paper The following procedure explains how to remove jammed paper amp important O The internal parts of the machine may be hot Wait for the duplex unit to cool down before clearing a paper jam in the unit e When A is lit Open the duplex unit Remove misfed paper Remove misfed paper misfed paper open the from the bypass tray bypass tray and remove it Close the duplex unit Close the bypass tray AQE009S e When Bis lit Open the duplex unit Move lever B1 up and Remove misfed paper down Close the duplex unit AQE010S 105 106 Clearing Misfeeds e When Cis lit gt Pull lever C1 and pull out the fusing unit Lift lever C2 and remove Remove misfed paper from any internal tray misfed paper Close the duplex unit Return the fusing unit to its original position ASEDIIS e When D is lit Open the bridge unit Remove misfed paper Close the bridge unit left cover left cover If you cannot remove Remove misfed paper misfed paper open the Close the bridge unit right cover bridge unit right cover Close the duplex unit AQE012S Removing Jammed Paper e When P is lit when ADF is ins
2. Booklet Finisher SR3020 Saddle Stitch The following procedure explains how to remove jammed staples from the Booklet Finisher SR3020 e Open the finisher front e Pull lever S2 e Pull out the cartridge e Open the face plate of cover gently the cartridge Pull out the staple unit e Remove the jammed e Pull the face plate down Push the cartridge down e Return lever S2 to its staples until it clicks until it clicks Original position e Return the staple unit to its original position e Close the finisher front cover ANS062S 113 114 Clearing Misfeeds Removing Punch Waste This section explains how to remove punch waste Y Note O While Hole Punch Receptacle is full is displayed you cannot use the Punch function Finisher SR3030 and Booklet Finisher SR3020 The following procedure explains how to remove punch wastes from the Finish er SR3030 and Booklet Finisher SR3020 1 Open the finisher front cover AQD021S 2 Pull out the punch waste box carefully and then remove punch waste ADB033S Removing Punch Waste E Reinstall the punch waste box ADB034S 4 Close the finisher front cover Hole Punch Receptacle is full disappears P Note O If you do not reinstall the punch waste box in Step EJ the Hole Punch Re ceptacle is full message continues to be displayed O If the message is still displayed reinstall the punch waste box
3. Copy Document Server Reference Search again after changing the search conditions Contact the administrator There are 100 files waiting in the send ing queue for e mail Scan to Folder or delivery functions Wait until files have been sent Try the operation once more If the mes sage is still shown the network may be crowded Check the information of Sys tem Settings See System Settings General Settings Guide To select destinations for sending by e mail press Select for the message dis played on the e mail screen To select destination for sending by Scan to Fold er press Select for the message dis played on the Scan to Folder screen 69 70 Troubleshooting When Using the Scanner Function Cannot find the specified path Please check the settings Exceeded max num ber of alphanumer ic characters for the path The selected file s contained file s without access privileg es Only file s with access priv ileges will be deleted Some of selected files are cur rently in use They could not be deleted Cannot cancel sending all se lected file s Certain file s are currently be ing sent Selected file is currently in use Cannot change file name Selected file is currently in use Cannot change password Selected file is currently in use Cannot change user name The destination comput er name or folder name is invalid The max
4. 60 Troubleshooting When Using the Printer Function Page layout is not as expected Photo images are coarse Solid lines are printed as broken lines Optional components connected to the ma chine are not recog nized when using Windows 95 98 Me Windows 2000 XP Windows Server 2003 and Windows NT 4 0 Duplex printing is malfunctioning Duplex printing is malfunctioning Duplex printing is malfunctioning Duplex printing is malfunctioning Print areas differ de pending on machine used Information that fits on a single page on one machine may not fit on a single page of another ma chine Some applications print at lower resolu tion Dither patterns do not match Bidirectional commu nication is not work ing Duplex printing can not be done with pa per set in the bypass tray The upper tray cannot be used as an output destination in duplex mode You have loaded thick paper heavier than 169 g m Duplex printing can not be done with a tray for which 1 Sided Copy has been speci fied as Paper Type on the System Settings menu Adjust the Printable area setting in the Printer Configuration dialog box on the Print Settings tab in the RPCS printer driver See the printer driver Help Use the application s settings to specify a high er resolution Make the following settings with the printer driver Change the Dithering setting on the Image Ad
5. Open the finisher front Turn knob R9 nine to Pull handle R10 and pull If you cannot remove cover eleven times out the staple unit and then misfed paper raise lever Turn knob R8 remove misfed paper R11 and remove it If you cannot remove misfed paper raise lever R12 and remove it Return levers R11 and R12 their original positions Push the staple unit back in Close the finisher front cover AQE017S e When Y is lit when Wide Large Capacity Tray is installed Open the lower right Remove misfed paper cover Close the lower right cover AQE018S e When Z1 is lit Open the duplex unit Remove misfed paper Hold knob Z and open the Close the duplex unit paper feed cover and then Open the upper right cover remove misfed paper and remove misfed paper Close the paper feed cover Close the upper right cover AQE020S 2 Note O Inside the finisher or inside the front cover there is a sticker explaining how to remove misfed paper O If a detailed removal instruction appears on the right of the screen follow it You can also use the procedure indicated in System Status to remove jammed paper Removing Jammed Staples Removing Jammed Staples This section explains how to remove jammed staples A CAUTION important O Curled paper may cause staples to jam To avoid this turn copy paper over in the tray O When the finisher is installed after removing jam
6. Pm At Reception At Dialing J Press the User Tools Counter key The standby display appears S Note O You can adjust the On Hook volume when you press the On Hook See On Hook Dial Facsimile Reference O When you press Check on the Adjust Sound Volume screen you will hear a confirmation sound so you can check the volume O If you press Cancel the volume setting is canceled The display returns to that of step O You can set the volume level to between 0 and 7 When a Message Appears When a Message Appears This section explains the machine s main messages If other messages appear follow their instructions Put original back check it and press the Start key Cannot detect original size Place original again then press the Start key Functional prob lems with facsim ile Data will be initialized Remove the paper from Internal Tray 1 Original is being scanned by anoth er function Switch to the fol lowing function then press the Stop key to cancel scanning or press the Start key to continue Original jammed during Memory Transmission The machine failed to de tect the size of the origi nal There is a problem with the fax The Internal Tray 1 is full The machine is scanning an original under another function Place originals that have not been scanned on the exposure glass or ADF again Place original again and then press the
7. network problems Servet 15 11 Check whether there are any network problems 15 12 Cannot log on to the POP3 IMAP4 server Check that the machine e mail ad dress is correctly programmed us ing File Transfer under System Settings See File Transfer Gener al Settings Guide You can also use the Web Image Monitor for confir mation See the Web Image Moni tor s Help Check that the DNS server IPv4 ad dress is correctly programmed us ing Web Image Monitor See the Web Image Monitor s Help Check that the DNS server is cor rectly programmed using Web Im age Monitor See the Web Image Monitor s Help Check that the host name or IPv4 address of the POP3 IMAP4 server is correctly programmed using Web Image Monitor See the Web Image Monitor s Help Check that the POP3 IMAP4 server is correctly programmed using Web Image Monitor See the Web Image Monitor s Help Check that the LAN cable is correct ly connected to the machine Consult the administrator Check that the user name and pass word of the E mail Account are cor rectly programmed from File Transfer under System Settings See File Transfer Settings General Settings Guide You can also use the Web Image Monitor for confirma tion See the Web Image Monitor s Help Check that the user name and pass word for POP before SMTP authen tication are correctly programmed from File Transfer under System Settings See File T
8. 115 Clearing Misfeeds 116 A 8 Remarks This chapter describes how to maintain and operate the machine Where to Put Your Machine This section provides precautions for installation movement and disposal Machine Environment Choose your machine s location carefully Environmental conditions greatly affect its performance Optimum environmental conditions The following describes precautions when moving the machine Ax CAUTION Keep the machine away from humidity and dust Otherwise a fire or an elec tric shock might occur Do not place the machine on an unstable or tilted surface If it topples over an injury might occur Ax CAUTION e Make sure the room where you are using the machine is well ventilated and spacious Good ventilation is especially important when the machine is used heavily e Temperature 10 32 C 50 89 6 F humidity to be 54 at 32 C 89 6 F e Humidity 15 80 temperature to be 27 C 80 6 F at 80 e A strong and level base e The machine must be level within 5 mm 0 2 inches both front to rear and left to right e To avoid possible buildup of ozone make sure to locate this machine in a large well ventilated room that has an air turnover of more than 30 m hr person 117 118 Remarks Environments to avoid Locations exposed to direct sunlight or other sources of strong light more than 1 500 lux Locations directly exposed to cool air from a
9. Contact the network or scanner admin istrator Check whether the ADF cover is closed Insufficient mem ory Reduce the scanning area Cannot find XXX scanner used for the previous scan YYY will be used instead XXX and YYY indi cate scanner names Error has occurred in the scanner driver Communication er ror has occurred on the network Scanner memory is insuf ficient The main power switch of the previ ously used scanner is not set to On The machine is not connected to the net work correctly An error has occurred in the driver A communication error has occurred on the net work When a Message is Displayed Reset the scan size Lower the resolution Set with no compression See TWAIN Driver help The problem may be due to the follow ing cause The Relationship between the Res olution and the Scanning Area chart in Help for halftone scanning might not always apply Scanning cannot be performed if large values are set for brightness when using halftone or high resolution Check whether the main power switch of the scanner used for the previous scan is turned off Check the previously used scanner is connected to the network correctly Cancel the Personal Firewall of the client computer Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine s protocol See Network Settings General Set tings Gu
10. You cannot access a pro tected file without enter ing the password You may not be able to ascertain the contents of a file simply from the file name The document server memory is full To store scanned pages as a file press Store File Scanned data is stored as a file in the Document Server If you do not want to store scanned pages press No Scanned data is deleted Contact the administrator To delete the files stored in the docu ment server select Delete All Files in Doc ument Server As this will permanently delete every single file make sure the document server does not contain any files you want to keep See Delete All Files in Document Server General Set tings Guide You can switch the Select File screen be tween List and Thumbnail display to check the contents of the file In list dis play the file name date and time of storage and user name are shown In thumbnail display an image of the stored file appears You can enlarge the image by pressing Preview Use the Se lect File screen to check information other than the file name See Checking the Details of a Stored Document Copy Document Server Reference Delete unnecessary files On the file se lection display select unnecessary files and then press Delete File If this does not increase available memory do the following e Switch to the scanner screen and then delete unnecessary files stored under the
11. _ E SA SS und E e AA ee 19purgdo 1189 X X 19IAJIS JUIVUNIO O0lix x Printer u0n dara y Facsimile Operations for Copying Stapling Operations for Copying Operation Man ual Reception Scanning an E for Memory Transmission Operation UOISSTLUSUBAL Q eD ap i p 5 O Pa aD O lez ep Q eD yo S 1S When the Machine Does Not Operate As wanted Pp ES O A O AAA ce AS Po Pe A A E ASS AA 1 purgdo 1s9g PSP A UE A A Ar e YA A MAA A As A Po E ESE e TT pa e A E RA Je le X X 19IAJIS JUIVUNIO Y NIVML S a te L O ASA I UULI x x N Ba uitess soy stoneredO ae aa ECO EC CA O ARS A e UA JPA CAS AS CUA A CPT AA AROS UA OE ER SAO AFP A a A NN rs AS EE ARENA al A eee A 7 toewa ld IS E Ae E ESO ee ae ANA A va A ra AA de A UOISSIWISURI UOISSIWSUL I J JOUIIJA 103 LUIS Ue Suruueos Ir pd lt a ajaja o Jo O uoge1ado uoTJdaday enuey uone1ad y UOTSsIWsUeLy T T D PO Pado le Beta a af fo fo oto O O A ES el Ea e Eg e Printer uoldasay Facsimile x 3ur do 3dn 1193u X e x J x ula Q VY pun aD uN 5 Pa a aD ul a aD O gt X LO gt A A A O E E O e E minii Printing Re ceived Data 9D pS z z oO O N Memory Re ception ep S 4 q ep O O I mmediate Trans
12. o 0000o A o 2 C3535 C4540 C454009 DSc535 DSc545 DSc545g LD435c LD445c Aficio MP C3500 C4500 C45006 Operating Instructions Troubleshooting 1 When the Machine Does Not Operate As wanted 2 Troubleshooting When Using the Copy Function 3 Troubleshooting When Using the Facsimile Function 4 Troubleshooting When Using the Printer Function 5 Troubleshooting When Using the Scanner Function 6 Adding paper Toner and Staples Clearing Misfeeds Remarks Read this manual carefully before you use this machine and keep it handy for future reference For safe and correct use be sure to read the Safety Information in About This Machine before using the machine Introduction This manual contains detailed instructions and notes on the operation and use of this machine For your safety and benefit read this manual carefully before using the machine Keep this manual in a handy place for quick reference Do not copy or print any item for which reproduction is prohibited by law Copying or printing the following items is generally prohibited by local law bank notes revenue stamps bonds stock certificates bank drafts checks passports driver s licenses The preceding list is meant as a guide only and is not inclusive We assume no responsibility for its completeness or accuracy If you have any questions concerning the legality of copying or printing cer tain items consult with your legal advisor This machine is
13. Displays the sales representative s telephone number Supply Order Displays the contact number for placing supply orders Supply Details Displays the name of toner staples etc used on the machine Checking Machine Status and Settings 1 On the control panel press System Status on the control panel Full Size Auto Reduce Enlarge 181 sided 2 sided TtoT 2 sided 2 sided 1 sided Cornb 2 orig 1 sided Cormb 4 ori Cita 0 0 Ena EIE E TET Maintenance Info gt Remaining Toner Black Buus 100 Yellow 00000 81 100 Magenta AAaAnmA s 100 Cyan mamm s1 100 E After checking the information press Exit The previous screen returns Machine Address Info gt Paper Tray Tray 1 Wex110 Tray 2 WJ11x170 Tray 3 Esx110 Tray 4 WJ38 x140 Bypass Tray Ww S Note O No Staples Punch Receptacle Full Output Tray Full Original Misfeed Paper Misfeed and Cover Open appear only when these errors occur For details about how to locate and remove misfeeds see Checking Jammed Paper or Removing Jammed Paper LP Reference p 104 Locating Jammed Paper p 103 Removing Jammed Paper When the Machine Does Not Operate As wanted When an Indicator to the Right of a Function Key is Lit When an indicator to the right of a function key lights up press the correspond ing function key Then follow the instructions displayed on the control
14. Start key Record the code number shown in the display and contact your service repre sentative Other functions can be used Remove the paper If the other tray is also full the tray name shown in the display changes Remove paper from the tray indicated in the display Before sending a file by fax cancel the job in progress To do this press Exit and then press the Copy or Document Server key to display the suspended function Then on the copier or docu ment server screen press the Clear Stop key to display the The Stop key has been pressed Are you sure you want to stop copying or The Clear Stop key was pressed Are vou sure you want to stop scanning prompt and then press Stop 33 34 Troubleshooting When Using the Facsimile Function Updating the des tination list Please wait Specified desti nation s or sender s name has been cleared The selected file s contained file s without access privileg es Only file s with access priv i1leges will be deleted Connection with LDAP server has failed Check the server status LDAP server au thentication has failed Check the settings Exceeded max No of display search results Max The destination list is being updated from the network using SmartDe viceMonitor for Admin or Web Image Monitor Depending on the num ber of destinations to be updated there may be some delay before you can resu
15. Authentication has failed Authentication has failed A network error has oc curred and connection has failed The specified group con tains some destinations for sending by e mail and some destinations for sending by Scan to Folder The name of the comput er or folder entered as the destination is wrong The sender has not been specified The entered e mail ad dress is wrong Use of this function is re stricted Wrong login user name or password Authentication is not possible from this ma chine Try the operation once more If the mes sage is still shown the network may be crowded Check the information of System Settings See System Settings General Settings Guide To select destinations for sending by e mail press Select for the message dis played on the e mail screen To select destination for sending by Scan to Fold er press Select for the message dis played on the Scan to Folder screen Check whether the computer name and the folder name for the destination are correct A sender s name should be specified before sending e mail Send e mail after specifying the sender s name Make sure the e mail address is correct and then enter it again Contact the administrator Confirm correct login user name or password Contact the administrator 35 36 Troubleshooting When Using the Facsimile Function Check whether there are any network problem
16. Manual Dial you cannot receive by pressing the Start key See Parameter Settings General Settings Guide Check your login user name login password or driver encryption key and enter them correctly Contact the administrator Contact the administrator Press the Clear Stop key or Stop to cancel the job during scanning See Canceling a Transmission Facsimile Reference When You Cannot Send or Receive Fax Messages as Wanted If the original is being sent or if it is in standby press the Clear Stop key or Check Stop Transmission File See Canceling a Transmission Facsimile Reference To cancel a Memory Transmission To cancel an Immediate Transmission Although a group specifi cation was set for the fol lowing reception was not possible Receiving Station of In formation Box Forward ing Forwarding of Special Sender Reception Report e mail Email TX Results routing e mail received via SMTP Reception The number of specified destinations exceeds the maximum number that can be specified as a group Press the Clear Stop key See Cancel ing a Transmission Facsimile Refer ence A maximum of 500 parties can be spec ified for a group Check if there are over the specified numbers registered in the address book If a group was registered in another group or designated in 1 5 of Transfer Box transmission is canceled but an error message does no
17. This user code is not al lowed to use the function selected e When a misfeed mes sage appears it re mains until you open and close the cover as required Paper is still jammed in the tray You may have loaded the paper incorrectly Memory is full Do you want to store scanned file appears e Press Store File to store pages that have been scanned Delete unneces sary files with Delete File Press No if you are not storing pag es that have been scanned Delete unnecessary files with Delete File The machine may perform periodic maintenance during operations The frequency and duration of maintenance depends on the humidity temperature and printing factors such as number of prints paper size and paper type Wait for the machine to get ready The user code entry Users are restricted by Enter the user code up to eight digits screen is displayed user management and then press OK Enter your login user name and user password See When the Authentica tion Screen is Displayed About This Machine Contact the administrator Press the Energy Saver key Confirm that the display goes off and then press the Energy Saver key again The display will return to the user code en try display When printing under the copier or printer function press the Energy Saver key only after printing has finished Clear misfed paper and then open and close the front cover see p 103 Cle
18. Troubleshooting When Using the Printer Function When the machine is connected to the computer using the interface cable The following shows how to check the print port when the data in lamp does not light up or blink Check if the print port setting is correct When it is connected using a parallel interface connect it to LPT1 or LPT2 For Windows 95 98 Me Click the Start button point to Settings and then click Printers Click the icon of the machine On the File menu click Properties Click the Details tab In the Print to the following port list confirm the correct port is selected For Windows 2000 or Windows NT 4 0 Click the Start button point to Settings and then click Printers Click the icon of the machine On the File menu click Properties Click the Ports tab In the Print to the following port s list confirm the correct port is selected Windows XP Click the Start button and then click Printers and Faxes Click the icon of the machine On the File menu click Properties Click the Ports tab In the Print to the following port s list confirm the correct port is selected Windows Server 2003 Click the Start button point to Settings and then click Printers and Faxes Click the icon of the machine On the File menu click Properties Click the Ports tab In the Print to the following port s list confirm th
19. accessible tected is locked because the pass word was incorrectly entered ten times When You Cannot Browse the Network to Send a Scan file This section explains likely causes of and possible solutions for the Browse Network failing to operate when files are sent The network cannot be The following machine settings Check the settings See Network browsed when specify may not be correct Settings General Settings ing the destination e IPv4 address Guide folder e Subnet Mask When the TWAIN Driver Cannot be Started This section explains likely causes of and possible solutions for the TWAIN driver failing to operate The Scanner Properties Advanced encryption has been For details about the extended se dialog box cannot be specified in the extended security curity setting contact an admin displayed setting istrator When You Cannot Send Scanned Files When Stored Files Cannot be Edited This section explains likely causes of and possible solutions for the TWAIN driver failing to operate Stored files cannot be Limits have been imposed using Contact the administrator deleted File names and the available extended security passwords cannot be function changed Files cannot be redelivered When the Network Delivery Function Cannot be Used This section explains likely causes of and possible solutions for the Network Delivery function failing to operate The network delive
20. copy function press Start under Copier Function When performing from the printer function press Start under Printer Function O The test pattern will not be read if it is set in the ADF O When performing the auto color calibration from the printer function se lect test patterns from 600 x 600 dpi 1800 x 600 dpi and 2400 x 600 dpi and then press Start Printing The test pattern will be printed on an A4L 8 2 x 11 L size page If A4 LY is not available then A3 D B4 JISO will be used Make sure to check the paper set in the paper tray O Set the test pattern in the following way GCCLCPIE O When the ADF is installed make sure to set the test pattern on the expo sure glass and then 2 or 3 white sheets same size as the test pattern above the test pattern Maintenance Returning to the Previous Setting Previous Setting means to return to the previous status before any changes 1 Press Previous Setting Exit Previous Setting Previous Setting Pl press Yes O Are you sure you want to revert to the previous setting The settings return to the previous contents P Note O When returning the auto color calibration of the copy function press Pre vious Setting of the Copier Function If returning the auto color calibration of the printer function press Previous Setting of the Printer Function O When returning the auto color calibration from the printer f
21. grip the plug to avoid damaging the cord thereby reduc ing the risk of fire or electric shock e Close all covers and trays including the front cover and bypass tray O Keep the machine level and carry it carefully taking care not to jolt or tip it Rough handling may cause a malfunction or damage the hard disk or mem ory resulting in loss of stored files 3 Do not take off the holding stand O Protect the machine from strong shocks Impact can damage the hard disk and cause stored files to be lost As a precautionary measure files should be copied to another computer 119 Remarks Power Connection The following explains power supply Ax WARNING e The supplied power cord is for use with this equipment only Do not use with other appliances Doing so may result in fire electric shock or injury Ax WARNING e Connectthe machine only to the power source described on the inside front cover of this manual Connect the power cord directly into a wall outlet and do not use an extension cord e Do not damage break or make any modifications to the power cord Do not place heavy objects on it Do not pull it hard nor bend it more than necessary These actions could cause an electric shock or fire Ax WARNING If the power cord is damaged exposure of the core disconnection etc contact your service representative to change a new one Oper ating the machine with a damaged power cord may cause an electric
22. limit ed by MAC address Also check there are no problems in transmission be tween access point and wired clients and between access point and wireless clients Confirm the orange LED is lit and the ereen LED is lit or blinks during trans mission Check the login user name login pass word or driver encryption key Check the settings of the Extended Se curity function with the administrator e When the machine is connected to a computer via a cable check the computer print port settings are cor rect See Confirming the Connec tion Method Printer Reference When it is networked with a com puter Contact the administrator Check the error message on the display panel and take required action See p 51 When a Message Appears Wait until the message disappears Do not switch off the power while this message is displayed Depending on the number of destinations to be updat ed there may be some delay before you can resume operation Operations are not possible while this message is dis played Contact your service representative See List Test Print General Settings Guide Turn the main power off and back on See Turning On Off the Power About This Machine Or change the settings for System Set tings Interface Settings and Network See Network Settings General Set tings Guide If the printing does not start consult your service representative 99
23. shock or fire A CAUTION e When you disconnect the power plug from the wall outlet always pull the plug not the cable Ax CAUTION e Todisconnect the power code pull it out by plug Do not drag the code itself Doing so may result in damage to the code leading to fire or electric shock e Make sure the plug is inserted firmly in the wall outlet e Voltage must not fluctuate by more than 10 e Thewall outlet shall be installed near the machine and shall be easily accessible 120 Where to Put Your Machine Access to the Machine Place the machine near the power source providing the clearance areas shown AAE004S 1 Rear 10 cm 4 or more 2 Right 55 cm 22 or more 3 Front 75 cm 29 6 or more 4 Left 10 cm 4 or more Y Note O For the required space when options are installed contact your service repre sentative 121 122 Remarks Maintaining Your Machine If the exposure glass exposure glass cover or ADF belt is dirty copy clarity may be reduced Clean these parts if they are dirty Elmportant O Do not use chemical cleaners or organic solvents such as thinner or benzene If such substances get inside the machine or melt plastic parts a failure might occur O Do not clean parts other than those explicitly specified in this manual Other parts should only be cleaned by your service representative lt How to maintain Cleaning the machine Wipe the machine
24. the Resolution list on the Print Quality tab in the printing preferences dialog box PostScript 3 If your operating system is Windows se lect PostScript optimize for speed in the PostScript Output Option list PostScript Out put Option is located as follows e Windows 95 98 Me PostScript output format on the Post Script tab in the printing preferences di alog box Windows 2000 XP Windows Server 2003 PostScript Output Option in the Post Script Options on the Advanced on the Layout tab in the printing preferences dialog box Windows NT 4 0 PostScript Output Option in the Post Script Options on the Document Options on the Advanced tab in the printing preferences document defaults dialog box RPCS Select Speed in the Print priority on the Print Quality tab in the printing preferences dialog box Also select the User settings check box and then click Change User Settings Select the lower value for the Resolution list on the Image Adjustments tab in the Change User Settings dialog box See the printer driver Help Images are cut off or You may be using pa Use the same size paper as that selected in the excess is printed per smaller than the application If you cannot load paper of the size selected in the ap correct size use the reduction function to re plication duce the image and then print See the printer driver Help 59
25. the Copy Function Copies are not stapled The number of copies ex ceeds the capacity of the Check the stapler capacity See Sup plementary Informations Copy Doc ument Server Reference stapler Copies are not stapled Copy paper is curled Turn the copy paper over in the tray Staples are wrongly posi tioned You cannot combine sev eral functions When sorting the pages are divided into two blocks Paper does not output during printing with sta pling The copy is grayed out or a text pattern appears in the background of the copy Images are skewed Images are skewed Edit Originals are not set cor rectly Selected functions cannot be used together The memory became full in the middle of sorting and the pages were deliv ered in two blocks When you stop printing while using the staple function paper not sta pled during printing may be left in the staple unit You have copied a copy guarded document pro tected from unauthorized copying The side fences in the paper feed tray is not locked The paper is feeding in at a slant Check the correct position to place the originals See Staple Copy Docu ment Server Reference Check the combination of functions and make the settings again See Func tion Compatibility Copy Document Server Reference You can interrupt copying when the memory becomes full See Memory Full Auto Scan Res
26. the unnecessary applica tions running on the client computer Uninstall the TWAIN driver and then reinstall it after restarting the computer Contact the administrator of the ma chine e Check the login user name login password and driver encryption key Permission to use this function has not been granted Contact the ad ministrator Contact the administrator of the ma chine Contact the administrator of the ma chine This chapter explains troubleshooting procedures that are applicable to all the machine s functions Loading paper This section explains what to do when paper runs out and needs reloading A CAUTION e When loading paper take care not to trap or injure your fingers Tray 1 and LCT use Letter sized paper 8 2 x 11 L exclusively Load only Letter sized paper at all times P Note O Fan the paper before loading O Straighten curled or warped paper before loading If you want to load A4L paper in Tray 1 or LCT contact your service repre sentative O For paper types and sizes see Recommended Paper Sizes and Types About This Machine O To load paper in the bypass tray see Using the Bypass Tray Copy Docu ment Server Reference 19 80 Adding paper Toner and Staples Loading Paper into the Paper Trays The following procedure explains loading paper in paper tray 2 as an example Elmportant Tray 1 uses only Letter sized paper 8 1 2
27. to do with the machine gt ey eS About This Machine Be sure to read the Safety Information in this manual before using the ma chine This manual provides an introduction to the functions of the machine It also explains the control panel preparation procedures for using the machine how to enter text and how to install the CD ROMs provided General Settings Guide Explains User Tools settings and Address Book procedures such as register ing fax numbers e mail addresses and user codes Also refer to this manual for explanations on how to connect the machine Troubleshooting Provides a guide to solving common problems and explains how to replace paper toner staples and other consumables Security Reference This manual is for administrators of the machine It explains security func tions that the administrators can use to protect data from being tampered or prevent the machine from unauthorized use Also refer to this manual for the procedures for registering administrators as well as setting user and administrator authentication Copy Document Server Reference Explains Copier and Document Server functions and operations Also refer to this manual for explanations on how to place originals Facsimile Reference Explains Facsimile functions and operations Printer Reference Explains Printer functions and operations Scanner Reference Explains Scanner functions and opera
28. with a soft damp cloth and then wipe it with a dry cloth to remove the water Cleaning the Exposure Glass The following procedure explains how to clean the exposure glass and the scanning glass GDSHO050J Clean 1 and 2 Maintaining Your Machine Cleaning the Exposure Glass Cover The following procedure explains how to clean the exposure glass cover GEVH140J Cleaning the Auto Document Feeder The following procedure explains how to clean the ADF AMJ031S Clean 1 and 2 123 Remarks Cleaning the Dustproof Glass The dustproof glass may require cleaning if white lines appear on the print side of the document amp important O Do not insert the brush forcefully or the machine might be damaged Turn off the power switch and then unplug There are four holes for cleaning Slide the cleaning brush in and the power cable the dustproof glass out slowly 2 to 3 times to clean Open the front cover and remove the cleaning brush all four areas Release the catch at the center of the cleaning brush hold the catch to prevent it re engaging and then raise the cleaning brush grip LODO s Return the cleaning brush to its original position and then close the front cover Plug in the power cable and the turn on the power swithc AQE031S P Note O Insert the cleaning stick so that its rubber surface is pointing down 124 INDEX A Access to the Ma
29. x 11 D If you want to load A4L contact your service representative O The position of the side and end fences can be changed in tray 2 1 tray paper unit and 2 tray paper unit Paper of various sizes can then be loaded in them When changing paper size see Changing the Paper Size O Do not stack paper over the limit mark 1 Carefully pull out the paper tray until it stops AQD027S 2 Square the paper and load it print side up AQD028S 3 Carefully push the paper tray fully in P Note O If you load a paper size that is not selected automatically you will need to specify the paper size with the control panel Reference p 83 Changing the Paper Size p 86 Changing to a Size That is Not Automatically Detected Loading paper Loading Paper into the Large Capacity Tray LCT The following procedure explains loading paper into the large capacity tray LCT Elmportant LCT optional uses Letter sized paper 8 1 2 x 11 J exclusively Only load 8 2 x 11 D paper If you want to load A4L contact your service representative O Align the paper stacks and load them against the left and right walls or a pa per misfeed might occur O Do not stack paper over the limit mark 1 Pull out the LCT slowly until it stops AQD029S 2 With the print side up align all four sides of two paper stacks and then load them next to each other in the tray Each side has a limit o
30. 84 Stamp 25 Stamp Cartridge 101 Status Messages 51 Stored Files Cannot Be Accessed 66 Stored Files Cannot be Edited 67 T Toner 89 Transmission 40 Transmission Reception 40 Troubleshooting Copy Function 19 Facsimile Function 31 Printer Function 47 Scanner Function 65 Turning Off the Main Power In the Event of Power Failure 45 TWAIN 66 75 TWAIN Driver Cannot be Started 66 U Used Toner 91 W When a Message Appears Copy Function 19 Facsimile Function 33 Printer Function 51 Scanner Function 68 Scanner Function Client Computer 75 When a Message Appears during Installation of the Printer Driver 47 When an Indicator to the Right of a Function Key is Lit 8 When Memory is Full 43 When the Machine Does Not Operate As wanted 3 When Toner Remains 91 Windows 2000 48 Windows 95 98 Me 47 Windows NT 4 0 49 Windows Server 2003 48 Windows XP 48 N GS B222 7757 In accordance with IEC 60417 this machine uses the following symbols for the main power switch means POWER ON O means POWER OFF O means STAND BY Copyright O 2006 Type for C3535 DSc535 LD435c Aficio MP 3500 Type for C4540 DSc545 LD445c Aficio MP 4500 Type for C45409 DSc5459 Aficio MP C4500G EN B222 7757 Bulooysejqnos suonanysuj Bunesado
31. Copy Docu ment Server Reference Make sure the protection code is cor rect and then enter it again See Regis tering a Protection Code General Settings Guide Check the authentication settings and then enter a correct user code Make sure the maximum number of characters which can be entered and then enter it again See Values of vari ous set items for transmission stor age delivery function Scanner Reference Check the login user name and login password The machine is unable to au thenticate Contact an administrator When a Message is Displayed The entered path is not correct Please re enter Captured file ex ceeded max num ber of pages per file Cannot send the scanned data Original is being scanned by anoth er function Please wait Copier Document Server E mail address entered is not correct Please re enter Memory is full Scanning has been cancelled Press Send to send the scanned data or press Cancel to delete Memory is full Cannot scan The scanned data will be deleted Memory is full Do you want to store scanned file No paper Load paper of one of the following sizes then press Start Printing The entered path format is incorrect The maximum number of pages per file has been exceeded The machine is using another function such as copying The entered e mail ad dress is incorrect Because there is not enough
32. Image Density Copy Docu ment Server Reference Adjust the image density See Adjust ing Copy Image Density Copy Docu ment Server Reference Adjust the auto density See Adjusting Copy Image Density Copy Docu ment Server Reference Adjust the image density See Adjust ing Copy Image Density Copy Docu ment Server Reference Change the orientation of the original Put mending tape on the pasted part Clean them See p 122 Maintaining Your Machine Select Generation Copy and then begin copying See Generation Copy Copy Document Server Reference Adjust the image density See Adjust ing Copy Image Density Copy Docu ment Server Reference Use the recommended paper also use paper that has been stored in the rec ommended temperature and humidity condition See Copy Paper About This Machine Contact your service representative Set originals correctly See Placing Originals Copy Document Server Reference Parts of images are not The correct paper size is Select the proper paper size copied not selected 23 Troubleshooting When Using the Copy Function Images appear only par The paper is damp Use paper that has been stored in the tially colored recommended temperature and hu midity condition See Copy Paper About This Machine Colored lines appear The exposure glass or Clean them See p 122 Maintaining scann
33. Machine Misfeeds occur Printed paperis being Use recommended paper See Copy Paper frequently used About This Machine Use paper that has been stored in the recom mended temperature and humidity condition See Copy Paper About This Machine Copy paper becomes The paper is too thin Use recommended paper See Copy Paper creased About This Machine Add toner See p 89 Adding Toner If you want to print accurately set the printer driver to print without using the graphics command See the printer driver Help Set the correct printer language Set the machine s feed orientation and the printer driver s feed orientation accordingly See the printer driver Help The machine requires time to warm up if it has been in Off mode Sleep mode Specify Off mode Sleep mode in System Settings Auto Off Timer Other Printing Problems There is considerable Processing time de If the data in lamp is blinking data has been delay between the pends on data vol received by the printer Wait for a moment print start instruction ume High volume Making the following setting on the printer and actual printing data such as graph driver may reduce the computer s workload ics heavy documents take longer to process For how to open the printing preferences dia log box see Setting Up the Printer Driver Printer Reference PCL 5c 6 Select the lower value for
34. Make sure that 100 is shown on the display before you unplug the machine If a lower value is shown some data is currently present in memory Right after a power failure the internal battery needs to be sufficiently re charged to guard against future data loss Keep the machine plugged in and the main power switch on for about 24 hours after the power loss Even if the main power switch is turned off the contents of the machine memory for example programmed numbers will not be lost However if power is lost for about one hour because the main power switch is turned off there is a power cut or the power cable is removed contents of the Fax memory are lost Lost items will include any fax documents stored in memory using Memory Trans mission Reception Auto Document Confidential Reception Memory Lock or Substitute Reception If a file was deleted from memory a Power Failure Report is automatically print ed as soon as the power is restored This report can be used to identify lost files If a memory stored for Memory Transmission was lost resend it If a document received by Memory Reception or Substitute Reception was lost ask the sender to resend it RDS Remote Diagnostic System If the machine has a problem a service representative can perform various settings over the telephone line from the service station If you want to use this function change the User Parameter See Parameter Settings General Settings Guid
35. TP server FTP server or client com puter at the destination e Check the network settings of the client computer Check that components such as the LAN cable are connected properly Check that the server settings are correct and the server is working properly Check that the user name and pass word are correct Check that the ID and password for the destination folder are correct A password of 128 or more charac ters may not be recognized A sender s name should be specified before sending e mail Send e mail after specifying the sender s name e Increase the size of Max E mail Size e Set Divide amp Send E mail to Yes per Page or Yes per Max Size See Send Settings General Settings Guide Wait until sending is retried automati cally after the preset interval If sending fails again contact the administrator Try the operation once more If the mes sage is still shown the network may be crowded Contact the administrator If multiple files were sent use the Scanned Files Status screen to check for which file the problem occurred Allocate sufficient space 7 72 Troubleshooting When Using the Scanner Function Output buffer is full Sending the data has been cancelled Please try again later Exceeded max number of pages per file Do you want to store the scanned pages as 1 file Exceeded maximum number of file to store Delete all unnecessar
36. The display is off The machine is in Energy Press the Energy Saver key to cancel Saver mode Energy Saver Mode mode The display is off The operation switch is Turn on the operation switch turned off Nothing happens when the operation switch is turned on Please wait appears Please wait appears The main power switch is turned off This message appears when you turn on the op eration switch This message appears when you change the ton er cartridge Turn on the main power switch Wait for the machine to get ready Wait for the machine to get ready 10 Self check ing appears The Authentication screen appears You do not have the privileges to use this func tion is displayed You do not have the privileges to use this func tion continues to be displayed even though you have entered a valid user code An error message re mains even if misfed pa per is removed Original images are printed on the reverse side of the paper When the Machine Does Not Operate As wanted The scanned originals ex ceed the number of sheets pages that can be stored in the hard disk The machine is perform ing image adjustment op erations Basic Authentication Windows Authentica tion LDAP Authentica tion or Integration Server Authentication is set The use of the function is restricted to authenticat ed users only
37. XP Language DISK1 If the installer starts click Cancel to quit When a Message Appears during Installation of the Printer Driver Windows NT 4 0 This section explains the procedure under Windows NT 4 0 1 On the Start menu point to Settings and then click Printers 2 Double click the Add Printer icon 3 Follow the instructions in Add Printer Wizard If the CD ROM drive is D the source files of the printer driver are stored in the following location e RPCS Printer Drivers and Utilities CD ROM D DRIVERS RPCS NT4 Language DISK1 e PCL 5c Printer Drivers and Utilities CD ROM D DRIVERS PCLSC NT4 Language DISK1 e PCL 6 Printer Drivers and Utilities CD ROM D DRIVERS PCL6 NT4 Language DISK1 e PostScript 3 Scanner PostScript Drivers and Utilities CD ROM D DRIVERS PS NT4 Language DISK1 If the installer starts click Cancel to quit 49 Troubleshooting When Using the Printer Function If USB Connection Fails This section explains how to troubleshoot a problem related to USB connection The machine is not auto The USB cable is not con Turn off the power of the machine re matically recognized nected properly connect the USB cable and then turn it on again Windows has already Check whether the com Open Windows Device Manager and configured the USB set puter has identified the then under Universal Serial Bus control tings machin
38. ae Open the finisher front cover If you cannot remove Pull lever R3 Lower lever R7 and remove _ a Lower lever R5 and remove misfed paper raise lever misfed paper misfed paper R6 and remove it Return levers R3 and R6 Return lever R5 to its Return lever R6 to its to their original positions original position Original position Pull handle R8 and pull out the staple unit then remove misfed paper Close the finisher front cover AQE015S Removing Jammed Paper e When R1 R12 is lit when Booklet Finisher SR3020 is installed When R1 R4 is lit ESA 0 Open the finisher front Pull lever R3 Turn knob R2 Open the bridge unit left cover cover and remove misfed paper Turn lever R1 Close the bridge unit left cover Pull lever R3 and remove Raise lever R4 and remove misfed paper misfed paper Return levers R3 and R4 to their original positions Close the finisher front cover When R5 R7 is lit gt Y Open the finisher front cover If you cannot remove Pull lever R3 Lower lever R7 and remove Lower lever R5 and remove misfed paper raise lever misfed paper misfed paper R6 and remove it Return levers R3 and R4 Return lever R5 to its Return lever R6 to its to their original positions Original position original position Close the finisher front cover AQE016S 109 110 Clearing Misfeeds When R8 R12 is lit
39. anel Elmportant O If a message not described here appears act according to the message For information about how to turn off the main power switch see About This Machine Connection with LDAP server has failed Check the server status LDAP server au thentication has failed Check the settings The destination list has been up dated Specified destination s or sender s name has been cleared Updating the des tination list has failed Try again The destination list has been up dated Specified destination s or sender s name has been cleared A network error has oc curred and connection has failed Try the opera tion once more The user name and pass word differ from those set for LDAP Authentica tion A specified destination or sender s name was cleared when the destina tion list in the delivery server was updated A network error has oc curred A network error has oc curred Try the operation once more If the mes sage is still shown the network may be crowded Check the information of Sys tem Settings See System Settings General Settings Guide Make settings correctly for the user name and the password for LDAP server au thentication Specify the destination or sender s name again Check whether the server is connected If a destination or sender s name was al ready selected re select it after this message disappears Exceeded max number of
40. aple unit You can trap your fingers if you do not amp important O When clearing misfeeds do not turn off the operation switch If you do your copy settings will be lost O To prevent misfeeds do not leave any torn scraps of paper inside the ma chine O Contact your service representative if misfeeds occur frequently S Note O For details about how to locate and remove misfeeds see Checking Jammed Paper or Removing Jammed Paper Reference p 104 Locating Jammed Paper p 105 Removing Jammed Paper 103 Clearing Misfeeds Locating Jammed Paper If a misfeed happens remove the misfed paper or original following the proce dures stated on the sticker on the rear of main unit front cover A misfeed has occurred in the place corresponding to the letter displayed on the control panel AQD024S 1 Press the key of the section from where you want to remove the jammed paper 3 Paper Misfeed J017 Paper misfeed detected at the following point s Select a part to display the procedure Procedure for clearing misfed paper is shown on the right Guidance A 2 After each step is complete press Next To go back to the previous step press Previous 3A Paper Misfeed J017 Paper misfeed detected at the following point s Procedure for clearing misfed paper is shown on the right Push up the lever on the right side of the machine to open the cover Next
41. ar ing Misfeeds Load paper correctly Place paper in the paper tray with the print side up Load paper into the bypass tray with the print side down See p 82 Orientation Fixed Paper or Two Sided Paper When You Have Problems Operating the Machine Misfeeds occur frequently Misfeeds occur frequently Misfeeds occur frequently Misfeeds occur frequently Misfeeds occur frequently Cannot print in duplex mode Cannot print in duplex mode Authentication failed The tray s side fences e Remove the paper See p 103 Re may not be locked moving Jammed Paper Check the side fences are locked See p 83 Changing the Paper Size The tray s end fence may Remove the paper See p 103 Re not be set properly moving Jammed Paper Check the end fence is set properly See p 83 Changing the Paper Size Paper of undetectable Remove the paper See p 103 Re size has been loaded moving Jammed Paper When loading the paper of unde tectable size specify the paper size in Tray Paper Size See Paper Size Tray 1 4 General Settings Guide and Copy Paper About This Machine There is a foreign object Remove the paper See p 103 Re on the finisher tray moving Jammed Paper Do not place anything on the finish er tray It may cause a paper jam The staple cartridge isnot The Booklet Finisher SR3020 requires set correctly the saddle stitch stapler car
42. at the modular cord is cor rectly connected See Connecting the Machine to a Telephone Line and Tele phone Genera Settings Guide Document appears blank at the other end Transmission failed due to maximum e mail size error When using On Hook Dial or Manual Dial Receiving da ta appears and transmission is not al lowed LAN Fax Driver does not work LAN Fax Driver does not work To cancel a Memory Transmission The original was placed upside down If the e mail size specified on the machine is too large the Internet Fax document cannot be sent If the machine fails to de tect the size of the origi nal when Start key is pressed it performs a re ceiving operation The entered login user name login password or driver encryption key is incorrect A high security level is set by the extended secu rity function Place it correctly See Placing Origi nals Copy Document Server Refer ence Set Max E mail Size to Off or set the maximum e mail size to a larger value Then re send the document See Max imum E mail Size General Settings Guide Press Scan Size select the scan area and then resend the document If you use On Hook Dial or Manual Dial fre quently it is recommended that you set Receive documents by pressing the Start key when originals are not set to Off in User Parameters If this is set to Off when using
43. atal error has occurred in the scanner Cannot connect to the scanner Check the network Access Mask settings in User Tools Scanner is not ready Check the scanner and the options The TWAIN scanner function cannot be used on this machine The machine s main power switch is off The machine is not connected to the net work correctly The machine or client computer is not connected to the network correctly The network is crowded The application speci fied scan conditions have exceeded the setting range of the machine An unrecoverable error has occurred on the ma chine An access mask is set The ADF cover is open Contact your service representative Set the main power switch to On Check whether the machine is con nected to the network correctly Deselect the personal firewall func tion of the client computer Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine s protocol See Network Settings General Set tings Guide and Using telnet Network Guide Check whether the machine or client computer is connected to the network correctly Wait for a while and then try to recon nect Check whether the scanning set tings made with the application ex ceed the setting range of the machine Disable the client computer s own firewall An unrecoverable error has occurred in the machine Call your service repre sentative
44. atio that does not match the sizes of your originals and copy paper When you specify a reproduction ratio using Manual Paper Select mode make sure that the ratio matches your origi nals and the copy paper Select the cor rect reproduction ratio before using Combine mode You placed the originals in the incorrect order When placing a stack of originals in the ADF the last page should be on the bottom If you place an original on the expo sure glass start with the first page to be copied 2 Troubleshooting When Using the Copy Function Duplex Cannot print in duplex You have loaded paper Remove paper loaded on the bypass mode on the bypass tray tray Load paper in another tray Cannot print in duplex You have loaded paper Change the paper mode exceeding 169 g m Cannot print in duplex You have selected a tray Set the tray to 2 Sided Copy in Tray Pa mode which is set to 1 Sided per Settings in System Settings See Copy in Tray Paper Set System Settings General Settings tings in System Settings Guide Copies are not in correct You placed the originals When placing a stack of originals in the order in the incorrect order ADF the last page should be on the bot tom If you place an original on the exposure glass start with the first page to be cop ied When using Duplex You placed the originals Place the original in the correct orienta copy is
45. between the side fence and paper bring the side fence flush against the edge of the paper 85 86 Adding paper Toner and Staples Changing to a Size That is Not Automatically Detected If you load a paper size that is not selected automatically you need to specify the paper size with the control panel Elmportant O Following paper sizes that are not selected automatically e Tray 2 Optional paper feed unit Tray 3 4 A3D BO A4L D 71 4 x 10 2 JD 8 x13 D 81 0 x13 D 81 4 x 13 Ly 11 x 15 Ly 10 x 14 Ly g x 10 Ly e Bypass Tray A3D BD A4DD B5LD A5LD BoD A6D 12 x 18D 8 x 1D 81 3 x 11 D TD da x 101 3 D g x 17 D 81 5 x 137 D 81 4 x137 D 11 x 15 10 x 1419 8 x1r D E press the User Tools Counter key User Tools Counter aco Document Server iFacsimile I AQE025S Le System Settings Changing the Paper Size 3 Press Tray Paper Settings tab te System Settings General Tray Paper Timer Interface Features Settings Settings Settings Paper Tray Priority Copier Trayi o Paper Tray Priority Facsimile Trayi o Paper Tray Priority Printer Trai 4 Select the tray for which you want to change the paper settings Interface File Administrator Settings Transfer Tools Tray Paper Size Tray 2 ME Detect Tray Paper Size Tray 3 ME Detect Tray Paper Size Tray 4 Auto Det
46. chine 121 Adding Paper 79 Staples 98 Toner 89 Adding Staples Booklet Finisher SR3020 99 100 Finisher SR3030 99 Finisher SR790 98 Adjusting the Color Registration 92 Adjusting the Volume 31 Alert Messages 52 Auto Color Calibration 94 Auto Document Feeder ADF 123 B Booklet Finisher SR3020 99 100 112 113 114 C Cannot Browse the Network to Send a Scan File 66 Cannot Make Clear Copies 23 Cannot Make Copies As Wanted 25 Cannot Print 54 Cannot Send or Receive Fax Messages as Wanted 40 Cannot Send Scanned Files 66 Changing the Paper Size 83 Changing the Paper Size in the Paper Tray 84 Changing to a Size That is Not Automatically Detected 86 Checking Machine Status and Settings 5 Checking the Error Log 53 Cleaning Auto Document Feeder 123 Dustproof Glass 124 Exposure Glass 122 Exposure Glass Cover 123 Scanning Glass 122 Clearing Misfeeds 103 Color Registration 92 Combine 25 Copy Function 19 D Data Storage 5 Document Server 9 Duplex 25 Dustproof Glass 124 E Edit 25 End fence 84 Enquiry 5 Environment 117 Environments to avoid 118 Error Log 53 Error Mail Notification 46 Error Occurs Using Internet Fax 46 Error Report E Mail 46 Exposure Glass 122 Exposure Glass Cover 123 F Facsimile Function 31 Finisher 114 Finisher SR3030 99 112 114 Finisher SR790 98 111 H How to Read This Manual 1 If an Error Report is Printed 44 If USB Conn
47. cks Original position e Close the finisher front cover AQE004S Note O If you cannot pull out the upper unit there are staples remaining inside the cartridge Use all the staples do not add more 100 Replacing the Stamp Cartridge Replacing the Stamp Cartridge If the transmission stamp becomes faint replace the cartridge amp important O This stamp cartridge is used for facsimile and scanner functions O Do not add ink to the cartridge by yourself Neglecting this can cause ink leakage O Be sure not to dirty your fingers with ink from the cartridge O Use the cartridge specified for this machine 1 Open the ADF cover AQD032S 2 Raise lever P2 and then pull open cover P2 AQD033S 3 Push on the area of cover P3 marked PUSH and then open the cover P3 AQD034S 101 102 Adding paper Toner and Staples 4 Pull out the old stamp cartridge E Insert the new stamp cartridge Push in the cartridge until the metal parts are no longer visible 3 Close cover P3 P2 and the ADF cover 7 Clearing Misfeeds This chapter explains what to do when paper or originals misfeed become jammed inside the machine Removing Jammed Paper A CAUTION e The fusing section of this machine might be very hot Caution should be tak en when removing misfed paper Ax CAUTION e Keep your hands clear of the booklet finisher tray when pulling out or push ing in the finisher s st
48. ds occur frequently The paper is damp midity condition See Copy Paper About This Machine Misfeeds occur frequently The paper is too thick or Use recommended paper See Copy too thin Paper About This Machine Misfeeds occur frequently The copy paper is wrin Use recommended paper Use paper kled or has been fold that has been stored in the recommend ed creased ed temperature and humidity condi tion See Copy Paper About This Machine Copy paper becomes Printed paper is being Use recommended paper See Copy creased used Paper About This Machine Copy paper becomes The paper is damp creased Use paper that has been stored in the recommended temperature and hu midity condition See Copy Paper About This Machine Copy paper becomes The paper is too thin Use recommended paper See Copy creased Paper About This Machine Images are only partially The paper is damp Use paper that has been stored in the printed recommended temperature and hu midity condition See Copy Paper About This Machine Black lines appear on the The exposure glass or Clean them See p 122 Maintaining print produced at the scanning glass is dirty Your Machine destination Background of received Image density is too high Adjust scan density See Image Densi images appears dirty Im ty Contrast Facsimile Reference ages from the back of th
49. e 45 46 Troubleshooting When Using the Facsimile Function When an Error Occurs Using Internet Fax This section explains reports that the machine sends if an Internet Fax error occurs Error Mail Notification The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e mail message A cc of this notification is also sent to the administrator s e mail address when one is specified P Note O You can select to send Error Mail Notification with User Parameters See Pa rameter Settings General Settings Guide O If Error Mail Notification cannot be sent the Error Report E Mail is printed by the machine If an error occurs when an e mail is received via SMTP the SMTP server sends an error e mail to the originator of the document Error Report E Mail The Error Report E Mail is printed by the machine when it is unable to send an Error Mail Notification Server Generated Error E mail The transmitting server sends this error e mail to the originator of e mail that cannot be transmitted successfully due to reasons such as specifying an incor rect e mail address S Note O After a server generated error e mail is printed the first page of the sent doc ument is printed OPA AAA AA AAA AAA 4 Troubleshooting When Using the Printer Function This chapter explains likely causes of and possible solutions for printer function probl
50. e page appear Printed or sent images The ADF exposure glass Clean them See p 122 Maintaining are spotty or scanning glass is dirty Your Machine Make sure that ink or correction fluid is dry before placing originals Received image is too When using moist rough Only use recommended paper See light or processed paper areas Copy Paper About This Machine of print may not be fully reproduced Received image is too When LY is blinking ton Add toner See p 89 Adding Toner light er is beginning to run out Received image is too e Theimagedensityhas Increase the scanning density See light been set too low Image Density Contrast Fac The original of the simile Reference transmitted fax was Ask the sender to reprint the origi printed on paper that nal on thicker paper and fax it again is too thin 42 When You Cannot Send or Receive Fax Messages as Wanted lt Others All fax documents stored in memory have been lost Those documents include ones stored through Mem ory Transmission Recep tion Memory Lock Substitute Reception or Auto Document When a correct password is entered you cannot print documents that ap pear in the confidential box or bulletin board box or transmit print out stored documents Prg Dest or Manual En try does not appear The following functions are not available For warding Store File in the Informatio
51. e scanned data or press Cancel to delete Troubleshooting When Using the Scanner Function The scanned original ex ceeded maximum data capacity The scanned data exceeded maximum data capacity The number of scanned pages exceeded maxi mum page capacity Specify the scan size and resolution again Note that it may not be possible to scan very large originals at a high resolution See Relationship between Resolution and File Size Scanner Ref erence Specify the scan size and resolution again Note that it may not be possible to scan very large originals at a high resolution See Relationship between Resolution and File Size Scanner Ref erence Select whether to send the data so far When a Message is Displayed When a Message is Displayed on the Client Computer This section explains likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver amp important O If a message not described here appears act according to the message For information about how to turn off the main power switch see About This Machine Clear Misfeed s in ADF Invalid Winsock version Please use version 1 1 or higher The name is al ready in use Check the regis tered names Cannot detect the paper size of the original Specify the scanning size Cannot add any more scanning mode Cannot specify any more scanning a
52. e Machine Cannot detect original size Cannot detect original size Improper original is placed Select paper manually not in Auto Pa per Select mode and do not use Auto Reduce Enlarge function See Sizes difficult to detect Copy Document Server Reference Improper original is placed Place the original on the exposure glass See Placing Originals on the Exposure Glass and Sizes difficult to detect Copy Document Server Reference Cannot detect Original is not placed Place your originals original size Check original Original is not placed ina Change the orientation of the original orientation proper orientation Check paper size Improper paper size is If you press the Start key copy will set start onto the selected paper Rotate Sort 1s not available with this paper size Duplex is not available with this paper size A size of paper for which Select the proper paper size See Sort Rotate Sort is not avail Copy Document Server Reference able is selected A paper size not available in Duplex mode has been selected The following paper sizes are available for Duplex mode A3L B47 A4 D O BDBD A5D 11 x17 D Legal 81 2149 8 4 x14 L7 Letter 8 2 x11 JD Executive 7 4x10 2 D D F GL 8 x13 D Foolscap 8 x13 D Folio 81 4 x13 D 11 x15 D 10 x14 D 8 x10 D 8KO 16K D D Select one of these sizes 19 Tr
53. e as an unsup lers remove any conflicting devices ported device Conflicting devices have a or icon by them Take care not to accidentally remove required devices For details see Windows Help When using Windows 2000 XP or Windows Server 2003 an erroneous de vice is displayed under USB Controller in the Device Manager dialog box Windows Me and the ma You need to download Download USB Printing Support from chine cannot be connect USB Printing Support for the supplier s website ed Windows Me Search the model name you use on the supplier s website and download USB Printing Support 50 When a Message Appears When a Message Appears This section describes the principal messages that appear on the panel display If a message not described here appears act according to the message y Reference Before turning the main power off see Turning On Off the Power About This Machine Status Messages This section describes the machine status messages Ready This is the default ready message The machine is ready for use No action is required The machine is printing Wait a while Waiting The machine is waiting for the next data to print Wait a while Offline The machine is offline To start printing switch the ma chine online by pressing Online key Please wait The machine is preparing the development unit Wait a while Resetting Job The machine is resetting the pri
54. e correct port is selected 56 Other Printing Problems Other Printing Problems This section explains likely causes of and possible solutions for problems that can occur when printing from a computer Print is smudges The print on the entire page is faded The print on the entire page is faded The print on the entire page is faded The print on the entire page is faded Image bleeds when rubbed Paper is not fed from the selected tray The printed image is different from the im age on the computer s display The printed image is different from the im age on the computer s display Settings for thick pa per have not been made when printing on thick paper in the bypass tray When LJ is blinking toner is beginning to run out The paper is damp The paper is unsuit able If the Toner saving check box is selected in the printer driver settings the entire page will be faded when printed If you are using thick paper Paper type might not be set to Thick When you are using a Windows operating system printer driver settings override those set using the display panel With certain func tions such as enlarge ment and reduction image layout might be different to that on the computer display You might have se lected to replace True Type fonts with ma chine fonts in the printing process e PCL 5c 6 and PostScript 3 Select Thick in the Type list on
55. e display of the control status on the display panel and take the panel required action Printing does not start The interface cable is not Connect the interface cable securely If connected correctly it has a fastener fasten that securely as well See Connecting to the Interfac es General Settings Guide Printing does not start The correct interface ca The type of interface cable you should ble is not being used use depends on the computer Be sure to use the correct one If the cable is damaged or worn replace it See Con necting to the Interfaces General Set tings Guide Printing does not start The interface cable was Connect the interface cable before turn connected after the ma ing on the machine chine was switched on Printing does not start If the machine is operat To check signal status press the User ing in an extended wire Tools Counter key and then press Sys less LAN failure to print tem Settings on the display panel On might result from a weak the Interface Settings tab select IEEE wireless signal 802 11b and then press Wireless LAN Signal If signal quality is poor move the machine to a location where radio waves can pass or remove objects that might cause interference You can check signal status only when using wireless LAN in the infrastruc ture mode Printing does not start If the machine is operat Check using the machine s display pan ing
56. e following the appropriate procedure before you begin 2 Note O Be sure to select the paper size with User Tools If you do not misfeeds might occur Tray 1 and LCT optional use only Letter sized paper 8 2 x 11 D To load A4L contact your service representative O Fan the paper before loading O Straighten curled or warped paper before loading O For details about paper sizes and types see Copy Paper About This Machine 83 84 Adding paper Toner and Staples Changing the Paper Size in the Paper Tray The following procedure explains how to change a paper size in the paper tray Elmportant O Do not stack paper over the limit mark O Check the top of the paper is aligned to the right side 1 Check that paper in the paper tray is not being used for copying and then pull the tray carefully out until it stops AQD027S 2 Remove papers if loaded 3 Release the lock on the side fences AMJ015S 4 While pressing down the release lever slide the side fences until they are aligned the paper size you want to load AMJ016S Changing the Paper Size E Slide the end fence until it is aligned with the size of paper to you want to load ZHXH760J 6 Square the paper and load it print side up AQD028S 7 Re lock the side fences again AMJ055S g Carefully slide the paper tray fully in g Check the size on the display S Note O If there is space
57. e or IPv4 address of the SMTP server is cor rectly programmed using Web Im age Monitor See the Web Image Monitor s Help Check that the SMTP server is cor rectly programmed using Web Im age Monitor See the Web Image Monitor s Help Check that the folder for forwarding is correctly specified Check that the computer in which the folder for forwarding is speci fied is correctly operated Check that the LAN cable is correct ly connected to the machine Consult the administrator When a Message Appears Check whether E mail transmission was Check that the machine e mail ad there are any refused by SMTP authen dress is correctly programmed from network problems tication POP before File Transfer under System Settings SMTP authentication or See File Transfer General Settings login authentication of Guide You can also use the Web the computer in which Image Monitor for confirmation the folder for transfer is See the Web Image Monitor s Help specified 14 09 Check that the user name and pass word of the E mail Account are cor rectly programmed from File Transfer under System Settings See File Transfer General Settings Guide You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Check that the user ID and pass word for the computer in which the folder for forwarding is specified are correctly programmed Check that the folder for forwarding is correctly
58. ect Detect Printer Bypass Paper Size Ce E 5 Select the loaded paper size and feed direction and then press OK Cancel OK 11x150 10x140 828x110 838x110 838x150 323x100 1 2 As A Previous Interface File Administrator Settings Transfer Tools Tray Paper Size Tray 2 MEE Tray Paper Size Tray 5 Auto Detect Detect Tray Paper Size Tray 4 MEE Detect Printer Bypass Paper Size ENE ME 8 88 Adding paper Toner and Staples 6 Press the User Tools Counter key The initial display is shown S Note O If you want to print on paper that is selected automatically after printing on a paper size that is not selected automatically you must return the set ting to Auto Detect Reload the paper select Auto Detect in step Ej The setting is returned to Auto Detect Adding Toner Adding Toner This section explains adding and storing toner Ax WARNING e Do not incinerate used toner or toner containers Toner dust might ig nite when exposed to an open flame Dispose of used toner containers in accordance with local regulations A CAUTION e Keep toner used or unused and toner containers out of reach of children Ax CAUTION e f toner or used toner is inhaled gargle with plenty of water and move into a fresh air environment Consult a doctor if necessary Ax CAUTION e f toner or used toner gets into your eyes f
59. ection Fails 50 Indicators 3 Inserting Toner 90 J Job is Not Performed 14 L ECT 231 Letterhead 82 Loading Paper 79 Loading Paper into the Large Capacity Tray 81 Loading Paper into the Paper Trays 80 Locating Jammed Paper 104 125 126 M Machine Address Info 5 Machine environment 117 Maintaining Your Machine 122 Maintenance 92 Maintenance Info 5 Manuals for This Machine 1 Memory is Full 29 Moving 119 Multi accessing 14 N Names of Major Options 2 Network Delivery Function Cannot be Used 67 O Operations are Not Possible When Messages Appear 67 Optimum environmental conditions 117 Orientation Fixed Paper or Two Sided Paper 82 Other Printing Problems 57 P Panel Tone 4 PictBridge 63 PictBridge Printing Does Not Work 63 Power connection 120 Printer Function 47 Printing 40 Problems Operating the Machine 9 Punch 114 Punch waste 114 R Reception 40 Remote Diagnostic System 45 Removing Jammed Paper 103 105 Removing Jammed Staples 111 Booklet Finisher SR3020 112 113 Finisher SR3030 112 Finisher SR790 111 Removing Punch Waste Booklet Finisher SR3020 114 Finisher SR3030 114 Replacing the Stamp Cartridge 101 Returning to the Previous Setting 97 S Scanner Function 65 Scanning Glass 122 Scanning is Not Done as Expected 65 Sending Faxes or Scanned Documents When Toner Has Run Out 91 Server Generated Error E mail 46 Side fences
60. eed Displays state of and solutions for original misfeeds e Paper Misfeed Displays state of and solutions for paper jams e Cover Open Indicates whether front cover duplex unit etc is open eo Data Storage You can check the following items under Data Storage e HDD Remaining Memory Displays the amount of available hard disk drive memory e HDD File s Displays the total number of jobs stored in the hard disk drive e Print Job s Displays the number of jobs for Hold print Stored print Locked print Sample print e Fax TX RX File s Displays the number of TX standby files Print memory lock files Recep tion print files and other files stored in the hard disk drive e Memory Erase Status Displays the state of the memory data When the Machine Does Not Operate As wanted lt Machine Address Info You can check the following items under Machine Address Info Fax No Displays the machine s fax number H 323 Own Fax No Displays the machine s alias telephone number SIP User Name Displays the machine s SIP user name Fax E mail Account Displays the machine s fax e mail account Machine IPv4 Address Displays the machine s IPv4 address Machine IPv6 Address Displays the machine s IPv6 address Inquiry You can check the following items under Inquiry Machine Repairs Displays the machine number and contact number that are required for service Sales Representative
61. el ccooccccoccccconncoccnccaninnnnnss 68 When a Message is Displayed on the Client Computer coccccccncccccccccnnoncncnnnnonanoss 75 6 Adding paper Toner and Staples Loading DADO Fai ds 79 Loading Paper into the Paper Trays ccooccccoccococcononnononccncncconnnnnnccnnnnonanconancnnnnnnns 80 Loading Paper into the Large Capacity Tray LOT oooccconcccccccnccnncncnoncnncnnnnnnanononanos 81 Changing the Paper SIZE ii cece incesauceceicenticesenncesaudvcaiiaweaacecaiieesarive 83 Changing the Paper Size in the Paper Tlay oocccconcnccnncnccccnncnoncnnonnnononannnnnarononanononas 84 AddMO A sicanencanseceneucevencssanciscene 89 ASS OMG road A 90 When Toner Remans nani 91 Sending Faxes or Scanned Documents When Toner Has Run Out 006 91 USCO TONE ae 91 Mel AAA no 92 Adjusting the Color Registration ui N 92 AUO Color CANDiAlOMiesssveutcotatesctsimiatanenesncigiteionsactueiiaisnenadvaxeinantsbsimadanaasasesteannedies 94 Adding Staples cidade 98 SAIO aso s a a deuiticeeied satibounaeiedd esata 98 Finisher SR3030 and Booklet Finisher SR3020 ooccoocccccocnccncccconcnccononononcncnnacnnnnnnnos 99 Booklet Finisher SR3020 Saddle StitCh ooccococcccccncccnnccncncconncnanncnnnnnonnnos 100 Replacing the Stamp Cartridge cccssccsssscessecesseeesseessseeenseeeeasesnenseeenseenens 101 7 Clearing Misfeeds Removing Jammed Paper ccccssccssssesseessceseeessecssenssees
62. ems When a Message Appears during Installation of the Printer Driver This section explains what to do if a message appears when installing the printer driver The following describes operations when a message appears during installation of the printer driver Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run Install the printer driver using Add Printer or Install Printer Message number 58 appears if there is a newer version of the printer driver already installed Windows 95 98 Me This section explains the procedure under Windows 95 98 Me 1 On the Start menu point to Settings and then click Printers 2 Double click the Add Printer icon 3 Follow the instructions in Add Printer Wizard If the CD ROM drive is D the source files of the printer driver are stored in the following location e RPCS Printer Drivers and Utilities CD ROM D DRIVERS RPCS WIN9X_ME Language DISK1 e PCL 5c Printer Drivers and Utilities CD ROM D DRIVERS PCL5C WIN9X_ME Language DISK1 e PCL 6 Printer Drivers and Utilities CD ROM DIADRIVERSAPCLOAWIN9X_MEN Language DISK1 e PostScript 3 Scanner PostScript Drivers and Utilities CD ROM D DRIVERS PS WIN9X_ME Language DISK1 If the installer starts click Cancel to quit 4 48 Troubleshooting When Using the Printer Function Windows 2000 This section explains the procedure under Window
63. equipped with a function that prevents making counterfeit bank bills Due to this func tion the original images similar to bank bills may not be copied properly Colors on color keys or the color circle may differ slightly from the colors of actual copies Important Contents of this manual are subject to change without prior notice In no event will the company be liable for direct indirect special incidental or consequential damages as a result of handling or operating the machine Notes Some illustrations in this manual might be slightly different from the machine Depending on which country you are in certain units may be optional For details please contact your local dealer Two kinds of size notation are employed in this manual With this machine refer to the inch version For good copy quality the supplier recommends that you use genuine toner from the supplier The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products Power Source 120 V 60 Hz 12 A or more Please be sure to connect the power cord to a power source as shown above For details about power source see p 120 Power Connection Trademarks Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation in the United States and or other countries TrueType is registered trademarks of Apple Computer Inc PostScr
64. es sent to the machine Checking the Error Log If files could not be stored due to printing errors identify the cause of the errors by checking the error log on the control panel 1 Press the Printer key to display the printer screen dc UA A Gl Facsimile Jere T same AQE026S 2 Press Error Log Paper Tray Status 140 240 38 0 8211 11x17 8 x11 AWG uE 82x14 8211 gt Job Lists amp Error Log Print Jobs Error Log y An error log list appears P Note O The most recent 30 errors are stored in the error log If a new error is added when there are 30 errors already stored the oldest error is deleted How ever if the earliest error is a Sample Print Locked Print Hold Print or Stored print error it is not deleted The error is stored separately until the number of errors reaches 30 O If the main power switch is turned off the log is deleted O You cannot view the Error Log on the simplified display 53 94 Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even after performing Print Printing does not start The power is off Check the cable is securely plugged into the power outlet and the machine Turn on the main power switch The machine is set to Of Press the Online key fline Printing does not start The cause is displayed on Check the error message or warning th
65. f 1 000 sheets AQD030S 3 Push the paper tray slowly in until it stops 8 Adding paper Toner and Staples Orientation Fixed Paper or Two Sided Paper The following explains loading paper whose orientation and print side is speci fied letterhead paper Orientation fixed top to bottom or two sided paper for example letterhead paper punched paper or copied paper might not print correctly depending on how the originals and paper are placed Select On in Letterhead Setting under Copier Document Server Features and then place the original and paper as shown below See Letterhead Setting General Settings Guide When printing with the printer function placement orientation is the same For printing using the printer function load paper in the same orientation Original Orientation e scanner Paper Paper tray Bypass tray loading Copy mode Copy mode Place origi Place origi nals on the nals in the exposure exposure ADF glass Paper ori entation LJ Paper ori entationL 2 Note For System Settings specify Letterhead as Paper Type for the paper tray you want to use See Tray Paper Settings General Settings Guide 82 Changing the Paper Size Changing the Paper Size This section explains how to change a paper size Procedures for changing the paper size differ depending on the tray tray 1 or other optional paper tray units Make sure you ar
66. files which can be sent at the same time Reduce the number of the selected files Cannot detect original size Place original again then press the Start key Exceeded max No of results to display Max You do not have the privileges to use this func tion Exceeded max number of standby files Try again after the current file is sent Exceeded time limit for LDAP server search Check the server status The specified group contains some des tination s that do not have access privileges Do you want to select only the privileged des tination s The number of files ex ceeded the maximum number possible You have loaded paper of a size not shown on the paper size selector Search results have ex ceeded the max display able number The machine has not been set to allow you to use the function The maximum number of standby files was exceed ed A network error has oc curred and connection has failed The specified group con tains some destinations for sending by e mail and some destinations for sending by Scan to Folder When a Message is Displayed Reduce the number of files and send them again Place the original correctly Specify the scan size When placing an original directly on the exposure glass the lifting lowering action of the ADF triggers the automatic original size detection process Lift the ADF by more than 30 degrees See Placing Originals
67. free hard disk space in the machine for delivering or sending by e mail while storing in the Document Server only some of the pages could be scanned Because of insufficient hard disk space the first page could not be scanned Because there is not enough free hard disk space in the machine for storing in the Document Server only some of the pages could be scanned No paper is set in the specified paper tray Confirm the destination computer and the path and then enter it again Reduce the number of pages in the transmitted file and then resend the file See Storage function Scanner Reference Retry scanning after the operation with the other function is completed Make sure the e mail address is correct and then enter it again Specify whether to use the data or not Try one of the following measures e Wait for a while and then retry the scan operation Reduce the scan area or scanning resolution See Setting items for Scan Settings Scanner Reference Delete unneeded stored files See Deleting a Stored File Scanner Reference Specify whether to use the data or not Load paper of the sizes listed in the message 73 74 Exceeded max data capacity Check the scanning reso lution then reset original s Exceeded max data Capacity Check scanning resolu tion then press Start key again Exceeded max page capacity per file Press Send to send th
68. g When Using the Copy Function 30 EE 3 Troubleshooting When Using the Facsimile Function This chapter explains likely causes of and possible solutions for facsimile func tion problems Adjusting the Volume The following describes how to adjust the volume You can change the volume of the following sounds that the machine makes On Hook Mode Heard when the On Hook is pressed lt At Transmission Heard when Immediate transmission is performed lt At Reception Heard when the machine receives a document At Dialing Heard after pressing the Start key until the line connects to the destination At Printing Heard when a received document is printed E Press the User Tools Counter key User Tools Counter a copy DFacsimile i AQE025S S Copier Document Server Features s Facsimile Features El i Printer Features 3 32 Troubleshooting When Using the Facsimile Function E Check that General Settings screen appears 3 press Adjust Sound Volume Quick Operation Key 2 TX File Status Quick Operation Key 3 RX File Status File Status Switch Title Titlet Search Destination Address Book Book Communication Page Count Adjust Sound Volume 5 Press Lower or Louder to adjust the volume and then press OK Adjust Sound Volume Adjust volume then press OK On Hook Mode At Transmission
69. ger than the specified size because of margins being added to the sides If the File Format Converter optional is installed the margins may become wider The exposure glass or auto docu Clean these parts See p 122 ment feeder ADF is dirty Maintaining Your Machine The original was moved during Do not move the original during scanning scanning Make sure that the original is pressed flat against the exposure glass Place the original in the correct orientation See Placing Origi nals Copy Document Server Reference When the original is placed di rectly on the exposure glass the side to be scanned must face down When the original is fed via the ADF the side to be scanned must face up See Plac ing Originals Copy Document Server Reference When placing a stack of originals in the ADF place their upper edges first See Various Scan Settings Scanner Reference Scanning at a higher resolution may reduce the margins 65 66 Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files The following sections explain likely causes of and solutions for Network Delivery and E mail Sending related problems When Stored Files Cannot be Accessed This section explains likely causes of and possible solutions for job access related problems The stored file is locked The file which is password pro Contact the administrator and is not
70. he En ergy Saver key again The display will return to the user code entry display When printing under the copier or print er function press the Energy Saver key only after printing has finished Inquire the user administrator for the correct login user name and login pass word Authentication The machine cannot per Contact the administrator has failed form authentication The selected file s contained file s without access privileg es Only file s with access priv i1leges will be deleted Orig is being scanned by anoth er function Please wait You have tried to delete files without the authori ty to do so Document Server or Scanner function is in use Files can be deleted by the person who created the file To delete a file which you are not authorized to delete con tact the person who created the file To cancel the job in process press Exit and then press the Document Server or Scanner key Next press the Clear Stop key When the message The Clear Stop key was pressed Are vou sure you want to stop scanning appears press Cancel 2 Troubleshooting When Using the Copy Function Please wait The destination list is be Wait until the message disappears Do ing updated from the not switch off the power while this network using SmartDe message is displayed viceMonitor for Admin Depending on the num ber of destinations to be updated there ma
71. hooting When Using the Facsimile Function p 47 Troubleshooting When Using the Printer Function p 65 Troubleshooting When Using the Scanner Function When You Have Problems Operating the Machine When You Have Problems Operating the Machine The following chart gives explanations of common problems and messages If other messages appear follow the instructions displayed amp important OM Check the contact address and Serial No of Machine shown in the call service message and then contact your service representative Although the copier screen appears when the machine is turned on us ing the main power switch it cannot be switched to another screen by pressing the Printer or Scanner key The machine has just been turned on and the User Tools screen is dis played but the User Tools menu has items missing The main power indica tor continues blinking and does not turn off when pressed Functions other than the copier function are not yet ready Functions other than the copier function are not yet ready Time required varies by function Func tions appear in the User Tools menu when they become ready for use This occurs in the follow ing cases ADF is open The machine is com municating with ex ternal equipment The hard disk is ac tive Wait a little longer Wait a little longer Close ADF and check if the machine is communicating with a computer
72. ide and Using telnet Network Guide Select the scanner used for the pre vious scan Check whether the network cable is connected correctly to the client computer Check whether the Ethernet board of the client computer is recognized correctly by Windows Check whether the client computer can use the TCP IP protocol Check whether the client computer can use the TCP IP protocol 7 78 Troubleshooting When Using the Scanner Function Scanner 1S in use for other func tion Please walt Insufficient mem ory Close all other applica tions then re start scanning No User Code is registered Con sult your system administrator Any of Login User Name Login Pass word or Driver Encryption Key 1s incorrect Cannot register the user because the scanner s ad dress book is Euldo The user has been already regis tered in the scanner s address book A function of the machine other than the scanner function is being used such as the copier function Memory is insufficient Access is restricted with user codes The entered login user name password or driv er encryption key was in valid Failed to authenticate the user at the authentication server because the ad dress book is full Failed to authenticate the user at the authentication server because same user name has been already registered in the address book Wait for a while and reconnect e Close all
73. imum number of specifiable alphanumeric characters in a path has been exceeded You have tried to delete files without the authori ty to do so You cannot delete a file which is waiting to be transmitted Waiting status displayed or whose information is be ing changed with Desk TopBinder You cannot cancel a file currently being sent You cannot change the name of a file whose sta tus is Waiting or that is being edited with DeskTopBinder You cannot change the password of a file whose status is Waiting or that is being edited with DeskTopBinder You cannot change the sender s name whose sta tus is Waiting or that is being edited with DeskTopBinder Check whether the computer name and the folder name for the destination are correct The maximum number of characters which can be entered for the path is 128 Check the number of character you en tered and then enter the path again See Transmission function Scanner Reference The files can be deleted by the file ad ministrator To delete a file which you are not authorized to delete contact the administrator Cancel transmission Waiting status cleared or the DeskTopBinder setting and then delete the file You can only cancel files waiting to be sent You cannot cancel files already sent or currently being sent files that were sent but did not reach the destina tion or files that have been ca
74. in an extended wire el that the SSID is correctly set See less LAN SSID settings Network Settings General Settings are incorrect Guide Printing does not start Printing does not start Printing does not start Printing does not start Data in lamp does not blink or light up The status indicator of the printer is lit Updating the des tination 11st Please wait Speci fied destination s or sender s name has been cleared appears List Test Print is dis abled Printing does not start when using the extended wireless LAN in Ad hoc mode If the machine is operat ing in an extended wire less LAN the receiver s MAC address may be preventing communica tion with the access point The extended wireless LAN has not started The login user name log in password or driver encryption key is invalid Advanced encryption has been set using the Ex tended Security function If the data in lamp is unlit or not flashing even after performing Print the machine has not received the data The cause is displayed on the display of the control panel The destination list is be ing updated from the network using SmartDe viceMonitor for Admin A mechanical error might have occurred The correct Communica tion mode is not set When You Cannot Print Check access point settings when in the infrastructure mode Depending on the access point client access may be
75. ing glass is dirty Your Machine White lines appear The exposure glass or Clean them See p 122 Maintaining scanning glass is dirty Your Machine White lines appear When LY is blinking ton Add toner See p 89 Adding Toner er is beginning to run out Copies are blank The original is not set cor When using the exposure glass face the rectly originals down When using the ADF face them up A moir pattern is pro Your original has a dot Place the original on the exposure glass duced on copies pattern image or many at a slight angle lines Re Black spots appear on the Because of high humidi Place the print on the exposure glass in copy of a photographic ty the photographic print either of the following ways print has stuck to the exposure e glass Place an OHP transparency on the ex posure glass and then place the print on top of the OHP transparency Place the print on the exposure glass and then place two or three sheets of white paper on top of it Leave the auto document feeder ADF open when copying 24 When You Cannot Make Copies As Wanted When You Cannot Make Copies As Wanted This section explains likely causes of and possible solutions for unclear copies lt Basic Misfeeds occur frequently The number of sheets Load paper only as high as the upper loaded exceeds the capac limit markings on the side fence of the ity of the machine paper tray or b
76. ipt and Acrobat are registered trademarks of Adobe Systems Incorporated PCL is a registered trademark of Hewlett Packard Company Bluetooth is a Trademark of the Bluetooth SIG Inc Special Interest Group and licensed to Ricoh Company Limited PictBridge is a trademark Other product names used herein are for identification purposes only and might be trademarks of their respective companies We disclaim any and all rights to those marks The proper names of the Windows operating systems are as follows e The product name of Windows 95 is Microsoft Windows 95 e The product name of Windows 98 is Microsoft Windows 98 e The product name of Windows Me is Microsoft Windows Millennium Edition Windows Me e The product names of Windows 2000 are as follows Microsoft Windows 2000 Advanced Server Microsoft Windows 2000 Server Microsoft Windows 2000 Professional e The product names of Windows XP are as follows Microsoft Windows XP Professional Microsoft Windows XP Home Edition e The product names of Windows Server 2003 are as follows Microsoft Windows Server 2003 Standard Edition Microsoft Windows Server 2003 Enterprise Edition Microsoft Windows Server 2003 Web Edition e The product names of Windows NT 4 0 are as follows Microsoft Windows NT Server 4 0 Microsoft Windows NT Workstation 4 0 Manuals for This Machine Refer to the manuals that are relevant to what you want
77. is machine Indicators This section explains Indicators displayed when the machine requires the user to remove misfed paper add paper or other perform other procedures 4 Misfeed indicator Appears when a misfeed occurs See p 103 Removing Jammed Paper Add Paper indicator Appears when paper out condition occurs See p 79 Loading paper J Add Toner indicator Appears when toner runs out See p 89 Adding Toner J Add Staple indicator Appears when staples run out A See p 98 Adding Staples uJ Empty Hole Punch Receptacle Appears when the hole punch receptacle is full indicator See p 114 Removing Punch Waste Y Service Call indicator Appears when the machine is malfunctioning or re quires maintenance Li Open Cover indicator Appears when the front cover etc is open When the Machine Does Not Operate As wanted Panel Tone The following table explains the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine condi tions Two long beeps Machine has warmed up After cooling or being switched on the machine has fully warmed up and is ready for use Single short beep Panel screen input ac A control panel or screen key was cepted pressed Single short beeps are pro duced only when valid keys are pressed Single long beep Job completed A Copier Document Server Features job has finished Fou
78. justments tab in the Change User Set tings dialog box on the Print Quality tab in the RPCS printer driver See the printer driver Help Setup optional devices on the Properties of the printer See the printer driver Help When using duplex printing make settings to use paper from a tray other than the bypass tray Specify a another output tray Specify another paper type Change the Paper Type setting for the tray to 2 Sided Copy on the System Settings menu See System Settings General Settings Guide When using Windows 95 98 Me 2000 XP Windows Server 2003 or Windows NT 4 0 combined printing or booklet printing does not come out as expected A print instruction was issued from the computer but print ing did not start No transmission when using 1394 in terface connection Changes to printer driver color settings produce extreme change in print colors Images are not print ed in the specified colors Color originals are printed in black and white The correct applica tion or printer driver settings are not made User Authentication may have been set Interface connec tion has not been made The correct com puter settings are not made The correct printer driver settings are not made The correct printer driver settings are not made No color print set tings are made on the printer driver Other Printing Problems Make sure the app
79. lication s paper size and ori entation settings match those of the printer driver If a different paper size and orientation are set select the same size and orientation Contact the administrators Check using the following procedure Confirm the IEEE 1394 interface cable is connected securely Restart the computer If the error occurs even after executing the above operation proceed to the following steps 3 Unplug the IEEE 1394 interface cable con nected to the computer 4 Run the utility tool for the IEEE 1394 inter face board which is stored in the following path on the CD ROM Printer Drivers and Utilities UTILITY 1394 For more information about using the util ity tool for IEEE 1394 see the README file in the same directory on the CD ROM 5 Restart the computer Make only minor adjustments to the Balance Adjustments setting on the printer driver s Change User Settings tab The sample dis played on the printer driver gives only an in dication of the adjustment it does not give an accurate indication of the printed color See the printer driver Help If it is only one particular color that does not print turn off the machine s power and then turn it back on If the problem persists contact your service representative e For the functional window On the Setup tab for Color Black and White select Color e For the custom setting On the Print Set tings tab f
80. lor Registration press 0 Auto color registration takes about fifty seconds When it is completed the display returns to the color registration menu E when you have made all the settings press the User Tools Counter key The initial display is shown 93 94 Adding paper Toner and Staples Auto Color Calibration If a certain color is strong or the color of the copy differs from the original adjust the yellow magenta cyan and black balance P Note If EJAdd Toner is shown on the display panel the test pattern cannot be printed E Press the User Tools Counter key User Tools Counter Uco Document Server DFacsimile i AQE025S Facsimile Feat Printer Featu Maintenance 123 Counter Maintenance 3 Press Auto Color Calibration Maintenance Select item Auto Color Calibration Color Registration 4 Press Start Select item Copier Function Start Printer Function Start E Press Start Printing and a test pattern will be printed Machine will start self check before printing Test Pattern Press Start Printing Stop Start Printing 6 Place the test pattern on the exposure glass and press Start Scanning The image will be corrected after Scanning Please wait disappears 95 96 Adding paper Toner and Staples 2 Note O When performing the auto color calibration from the
81. lush immediately with large amounts of water Consult a doctor if necessary A CAUTION 6 e f toner or used toner is swallowed dilute by drinking a large amount of wa ter Consult a doctor if necessary Ax CAUTION Avoid getting toner on your clothes or skin when removing a paper jam or replacing toner If your skin comes into contact with toner wash the affected area thoroughly with soap and water If toner gets on your clothing wash with cold water Hot water will set the toner into the fabric and may make removing the stain impossible Ax CAUTION e Our products are engineered to meet high standards of quality and function ality and we recommend that you use only the expendable supplies avail able at an authorized dealer Ax CAUTION e Do not open toner cartridges forcefully Toner can spill dirtying your clothes or hands and possibly resulting in accidental ingestion 89 Adding paper Toner and Staples amp important O Fault may occur if you use toner other than the recommended type O When adding toner do not turn off the operation switch If you do settings will be lost O Always add toner when the machine instructs you O When a message LJAdd Toner is shown on the display replace the appli cable color toner O Store toner containers in a cool dry place free from direct sunlight O Store on a flat surface 2 Note O You can check name of the required toner name and the replacemen
82. made Top to Bot in the wrong orientation tion See Original Orientation tom even though Top to Copy Document Server Reference Top is selected 28 When You Cannot Make Copies As Wanted When Memory is Full This section explains likely causes of and possible solutions for problems related to full memory Memory is full The scanned originals ex Press Print to copy scanned originals ceeds the number of pag and cancel the scanning data Press es that can be stored in Stop to cancel the scanning data and memory not copy nn originals have been scanned Press Print to copy scanned originals Do not remove remaining originals n in the message repre sents a changeable num ber Press Continue The machine checked if To continue copying remove all copies to scan and copy the remaining originals and then press Resume Printing To remaining origi should be copied after stop copying press Stop the scanned originals was printed nals S Note O If you set Memory Full Auto Scan Restart in User Tools to On even if the mem ory becomes full the memory overflow message will not be displayed The machine will make copies of the scanned originals first then automatically proceed scanning and copying the remaining originals In this case the result ing sorted pages will not be sequential See Input Output General Set tings Guide 29 Troubleshootin
83. me operation Operation is not possi ble while this message is displayed You tried to delete a doc ument for which you do not have permission to delete A network error has oc curred and connection has failed A network error has oc curred and connection has failed The number of search re sults has exceeded the maximum number of items that can be dis played Wait until the message disappears Do not switch off the power while this message is displayed Only the administrator can delete this document Contact the administrator if you want to delete a document for which you do not have permission to delete Try the operation once more If the mes sage is still shown the network may be crowded Check the information of System Settings See System Settings General Settings Guide Make settings correctly for the user name and the password for LDAP serv er authentication Search again after changing the search conditions When a Message Appears Exceeded time limit for LDAP server search Check the server status The specified group contains some destina tion s that do not have access privileges Do you want to se Lect only Ene privileged desti nation s Cannot find the specified path Please check the settings Sender has not been specified E mail address entered is not correct Please re enter You do not have the privileges to use this func tion
84. med staples staples will not be ejected the first few times you try to use the stapler Remove the jammed staples according to the finisher type Check the type if you are unsure For details about type of finisher see Options About This Machine SR790 The following procedure explains how to remove jammed staples from the SR790 e Hold the green lever e Open the cartridge s Remove any jammed while gently pulling face plate staples out the cartridge e Open the front cover of the finisher and then pull out the staple unit e Pull down the e Hold the green lever while pushing cartridge s face plate in the cartridge until clicks until it clicks e Push back the staple unit and then close the front cover of the finisher AQE903S 111 112 Clearing Misfeeds Finisher SR3030 and Booklet Finisher SR3020 The following procedure explains how to remove jammed staples from the Fin isher SR3030 and Booklet Finisher SR3020 Finisher SR3030 Booklet Finisher SR3020 e Pull out the cartridge e Open the face plate e Open the finisher front cover gently e Pull out the staple unit Kk ZA Bese a AA e Remove the jammed e Pull down the face plate Pull down the cartridge staples until it clicks until it clicks Finisher SR3030 Booklet Finisher SR3020 e Return the staple unit to its original position e Close the finisher front cover AQE007S Removing Jammed Staples
85. mission a Y A E 0 E y E a E 09 gt Data Reception Q aD pu ap 0 p 5 O Pa aD O lez ep Q eD yo S UOTSSTUISUPL J as yud IJU ISUULIS opuse When a Job is Not Performed PAPES ea ICO EC EC CI CI i 19purgdo 1189 19IAJIS JUIVUNIO A pee a A Te HH 3H IJUULIS Ie A Ao A A RO RRE O SA A A SA und E ee ee Printer uoldasay Facsimile c mj 0 y un E o a S se A 99 DE aio Ol EA JE aj E qE Ala Slo 4 lt Siu amp E gs Sisal o S oa Vien amp a Of amp O IXI E c Ol a S sie PIS A oo gt c aj Sg cle HE Ela Tryp att x Le OOP i es fe Se __ Ee 3ur do 3dn1193u x Se x ula Q 1D ap ip O Pa aD a 49 lt P O E oN E Pa Q U Ge uN a O B a ap O O ument Server Printing from Document Printing from Server Document Server ment Server Operations for Docu ment Server Scanning a Document to Store in Doc Sending a Facsimile from Docu Printing Mode before you select TWAIN Scanning I9AX9S JUsUINIOG 19purgdo 189 I9AJ9S uUum oq AIM 17 When the Machine Does Not Operate As wanted 1 12 3 4 5 6 7 Simultaneous operations are only possible after the preceding job documents are all scanned and New Job key appea
86. n Box routing e mail received via SMTP When about one hour passes after power to the machine is turned off all fax documents stored in memory are lost Documents are locked by a security function if in correct passwords are en tered a certain number of times This function is made un available by the enhanced security function This function is made un available by the en hanced security function When Memory is Full If any documents have been lost for this reason a Power Failure Report is auto matically printed when the machine is turned on If fax documents stored for Memory Transmission have been lost check the destinations and resend the documents If fax documents received through Memory Memory Lock or Substitute Reception have been lost ask the senders to resend the docu ments If Auto Documents have been lost reprogram them See p 45 Turn ing Off the Main Power In the Event of Power Failure Contact the administrator Contact the administrator Contact the administrator This section explains likely causes of and possible solutions for problems related to full memory Memory is full Cannot scan any more Transmitting scanned pages only The memory is full If you press Exit the machine returns to standby mode and starts transmit ting the stored pages 44 Troubleshooting When Using the Facsimile Function If an Error Report is Printed An Erro
87. n air conditioner or heated air from a heater Sudden temperature changes can cause condensation to form inside the machine Locations close to machines generating ammonia such as a diazo copy ma chine Places where the machine will be subject to frequent strong vibration Dusty areas Areas with corrosive gases Where to Put Your Machine Moving The following describes precautions when moving the machine A CAUTION Contact your service representative if you need to lift the machine such as when relocating it to another floor Do not attempt to lift the machine without the assistance of your service representative The machine will be damaged if it topples or is dropped resulting in malfunction and risk of injury to users The machine s various handling areas are for service engineer use only Do not touch these areas A CAUTION e Before moving the machine be sure to disconnect all external connections especially the power cord from the wall outlet Damaged power cords are a fire and electric shock hazard Ax CAUTION e Unplug the power cord from the wall outlet before you move the machine While moving the machine you should take care that the power cord will not be damaged under the machine amp important O Be careful when moving the machine Take the following precautions e Turn off the main power e Unplug the power cord from the wall outlet When you pull out the plug from the socket
88. ncelled Change the file name after canceling delivery or completing editing Delete the password after canceling de livery or completing editing A sender s name should be specified before sending e mail Send e mail after specifying the sender s name When a Message is Displayed Connection with the destination has failed Check the status and connection To check the current status press Scanned Files Status j Authentication with the destina tion has failed Check settings To check the cur rent status press Scanned Files Status Sender has not been specified Exceeded max E mail size Sending E mail has been cancelled Check Max E mail Size in Scanner Fea tures Sending the data has failed The data will be re sent later Transmission has failed To check the current status press Scanned Files Status Transmission has failed Insuffi cient memory in the destination hard disk To check the current status press Scanned Files Status The correct Network set tings are not made The entered user name or password was invalid The sender s name was not specified The maximum e mail size has been exceeded A network error has oc curred and a file was not sent correctly While a file was being sent a network error oc curred and the file could not be sent correctly Transmission has failed There was not enough free space on the hard disk of the SM
89. nt job Wait until Ready appears on the display panel Setting change The machine is setting changing Wait a while Hex Dump Mode In the Hex Dump mode the machine receives data in hexadecimal format Turn off the machine after print ing and then turn back on 5l Troubleshooting When Using the Printer Function Alert Messages This section describes the machine Alert messages Cannot connect with IEEE 802 11b interface Turn off the machine and check the the wireless card unit was not inserted IEEE 802 11b interface unit is inserted Turn the main power when the machine was correctly Then turn the machine on switch off then turned on or it was again If the message appears again call slo he ear pulled out after the your service representative Problems with the machine turned on wireless card Problems with the wireless board The settings are not updated although the unit is detected or er rors are found while accessing the unit Problems with An error may have oc Turn off the main power switch and back IEEE 1394 Board curred in the IEEE 1394 on again If the message appears again board contact your service representative Problem with Hard An error has occurred in Turn off the main power switch and back the hard disk drive on again If the message appears again contact your service representative The entered pass The password of the en Enter the correct passw
90. or Color Black and White select Color 6 Troubleshooting When Using the Printer Function PDF files do not print out cannot perform PDF Direct Print PDF files do not print out cannot perform PDF Direct Print PDF files do not print out cannot perform PDF Direct Print PDF Direct Print pro duces strange or mal formed characters Printing by Bluetooth is slow Printing by Bluetooth is slow PDF files are pass word protected PDF files cannot be printed if they are print disabled in PDF file security setting High compression PDF files created us ing the machine s scanner function can not print directly Fonts were not em bedded The number of jobs exceeds the capacity of the machine e A communication error might have occurred Interference from IEEE 802 11b wireless LAN devices can reduce communication speed Bluetooth trans mission speeds are not high To print password protected PDF files enter the password in the PDF Menu or on Web Im age Monitor e For details about PDF Menu see PDF Menu General Settings Guide For details about Web Image Monitor see the Web Image Monitor Help Change the PDF file security setting Open the application used to create the PDF and then print the file using the application s driver Re save the file in normal non compressed PDF format Some types of High Compression PDF files are not
91. ord word is incorrect crypted PDF file has been entered incorrectly USB has a problem An error has occurred in Turn off the main power switch and back the USB interface on again If the message appears again contact your service representative Hardware Problem An error has occurred in Turn off the main power switch and back Ethernet the Ethernet board on again If the message appears again contact your service representative You do not have Use of this function is re Contact the administrator the privileges to stricted use this function Authentication e The login username e Check your login user name and has failed or password entered password is incorrect e Contact the administrator e The machine current ly cannot perform au thentication Parallel I F board An error has occurred in Turn off the main power switch and back has a problem the parallel interface on again If the message appears again board contact your service representative Printer font error Anerror has occurred in Contact your service representative the font settings 52 When a Message Appears Memory Overflow Maximum capacity of Reduce the value of Resolution in the PCL 5c 6 or PostScript 3 printer driver Alternatively select list display has been ex Frame Priority from Memory Usage in ceeded System If this message continues to appear after taking these steps decrease the number of fil
92. oubleshooting When Using the Copy Function Cannot punch this The Punch function can The following paper sizes are available paper size not be used with paper for Punch mode size selected s Shales A3D BAG A4 D DO B5 VDO a5 DO 11 x17 D Legal 8 2 x14 D 81 3 x14 D Letter 8 2 x11 D Half Letter 5t 2 x8 2 D Executive 7 4 x10 2 DD F GL 8 x13 D Foolscap 8 2 x13 Ly Folio 8 4 x13 Dy 11151 10x1 D 8 x10 L 8KL 16K D D Select one of these sizes 3 holes A3D B47 A4L B5D 11 x17 D Letter 8 x11 L Executive 71 4 x10 2 D 11 x15 D 10 x14 D 8KO 16K D Select one of these sizes e Aholes Metric version A3D B47 A4L B5L 117x17 Ez Letter 8 x11 D Executive 7 4 x10 2 D 11x15 D 8KD 16K D Select one of these sizes Narrow 2 x 2 version A3D BD ADD BSD a500 11 x17 D Legal 8 2 x14 D 81 1 x14 D Letter 8 2 x11 JD Half Letter 5 2 x8 2 Dy Executive 7 4 x10 2 J D F GL 8 x13 D Foolscap 8 2 x13 D Folio 8 4 x13 D 11 x15 D 10 x14 B7 8 x10 D 8KO 16K DD Select one of these sizes Cannot staple pa The Staple function can Select a paper size that can be used in per of this size not be used with paper Staple mode See Supplementary In size selected formations Copy Document Server Reference Stapling capacity The n
93. pa per on a flat surface and do not lean it against the wall 13 When the Machine Does Not Operate As wanted When a Job is Not Performed If you cannot execute a function it may be that the machine is being held up by another function If you cannot execute a function terminate any other functions currently active and then try executing the function again In certain cases you can carry out an other job copier document server printer scanner without canceling the cur rent job being performed Performing multiple functions simultaneously like this is called Multi accessing Combination Chart Function Compatibility The chart shows Function Compatibility when print priority is set to Inter leave See Print Priority General Settings Guide A Simultaneous operations are possible Operation is enabled when the relevant function key is pressed and re mote switching of the scanner external extension is done Operation is enabled when the Interrupt key is pressed to interrupt the preceding operation gt Operation is performed automatically once the preceding operation ends x The operation must be started once the preceding operation ends Simul taneous operations are not possible When a Job is Not Performed PAS US O SAO A AA PS AA AS NAO JE A PSA A S A SS 1 As As SR E S A O O O aa e e e 7 Pee ll 4 e 7 LAA a PA IA o ASA e es O OO O O wa A Ios O e 7 JS Je le
94. panel da coy Document Server mm Facsimile Commu nicating Recone File Printer scanner AQE037S If an error occurs in the function you are using check the message that appears on the control panel and then refer to When a Message is Displayed for the relevant function Following explain the main reasons the function key is lit Documents and re The paper output tray Remove the paper from the tray ports do not print out is full Documents and re There is no copy paper Add more paper See p 79 Loading paper ports do not print out left An error has occurred The function whose in Record the code number shown in the display dicator is lit is defec and contact your service representative See tive When a Message displayed of each chapter You can use other functions normally The machine is unable A network error has Check the displayed message and take an to connect to the net occurred appropriate action See When a Message work displayed of each chapter Check that the machine is correctly con nected to the network and that the ma chine is correctly set See Network Settings General Settings Guide Contact the administrator When the function key is still lit even if you take the measures above contact your service representative Reference p 19 Troubleshooting When Using the Copy Function p 31 Troubles
95. r Function Case The paper is damp The copy paper is wrinkled or has been folded creased The paper is damp When LJ is blinking toner is beginning to run out If the printer driver is configured to use the graphics command the graphics com mand from the ma chine is used to print The correct printer language might have not been selected The feed orientation you selected and the feed orientation se lected in the printer driver s option setup might not be the same Off mode Sleep mode might be set p Solution o Images are eee at OS tray s side fences Check the side E are locked See p 83 slant might not be locked Changing the Paper Size Print is slanted The paper is feeding in at a slant The number of sheets loaded exceeds the ca pacity of the machine Load the paper correctly See p 79 Loading paper Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray See Copy Paper About This Machine Use paper that has been stored in the recom mended temperature and humidity condition See Copy Paper About This Machine Misfeeds occur The paper is too thick Use recommended paper See Copy Paper frequently or too thin About This Machine Use recommended paper Use paper that has been stored in the recommended temperature and humidity condition See Copy Paper About This
96. r Report is printed if a document cannot be successfully sent or received Possible causes include a problem with the machine or noise on the telephone line If an error occurs during transmission resend the original If an error occurs during reception ask the sender to resend the document P Note O If an error happens frequently contact your service representative O The Page column gives the total number of pages The Page not sent or Page not received column gives the number of pages not sent or received successfully O You can display a destination with the User Parameters See Parameter Set tings General Settings Guide O You can display a sender name with the User Parameters See Parameter Set tings General Settings Guide Turning Off the Main Power In the Event of Power Failure Turning Off the Main Power In the Event of Power Failure This section explains the machine status when the power is turned off or if the power fails A CAUTION e When you disconnect the power plug from the wall outlet always pull the plug not the cable Elmportant O Do not turn off the main power switch while the power indicator is lit or blinking If you do the hard disk and memory may be damaged and failure could result O Turn off the main power switch before pulling out the plug If you pull out the plug with the switch on the hard disk and memory may be damaged and failure could result O
97. r Tools You can set the width between 0 30 mm 0 1 2 See Front Margin Left Right Back Margin Left Right Front Margin Top Bottom and Back Margin Top Bottom General Settings Guide There is a lack of margin space on the opposite side of the binding posi tion Set a narrower margin with User Tools You can set the width between 0 30 mm 0 1 2 See Front Margin Left Right Back Margin Left Right Front Margin Top Bottom and Back Margin Top Bottom General Settings Guide You selected copy paper the same size as the origi nals or you did not select the proper reproduction ratio Select copy paper larger than the origi nals or select the proper reproduction ratio Cause Solution The paper orientation is Check the paper orientation and stamp wrong position The back side stamp posi Reset the back side stamp position See tion is incorrect for the Back Side Stamp Position in Duplex paper size General Settings Guide You cannot make a book from Booklet or Maga zine mode by folding copies When using Combine parts of the image are not copied Copies are not in correct order You selected a setting Open to left or Open to right that does not match the orientation of originals Change the setting See Orientation Booklet Magazine General Settings Guide You specified a reproduc tion r
98. r long beeps Soft alert The initial screen returns when the ma chine goes into energy saving mode and when simplified display is can celled Four long beeps repeated Soft alert An original has been left on the expo five times sure glass paper is empty or the punch waste box is full Five short beeps repeated Strong alert The machine requires user attention be five time cause paper has jammed the toner needs replenishing or other problems have occurred P Note O Users cannot mute the machine s beep alerts When the machine beeps to alert users of a paper jam or toner request if the machine s covers are opened and closed repeatedly within a short space of time the beep alert might continue even after normal status has resumed ye Reference For details about enabling or disabling beep alerts see The System Settings General Settings Guide Checking Machine Status and Settings Checking Machine Status and Settings You can check the machine s system status Maintenance Info You can check the following items under Maintenance Info e Remaining Toner Displays the amount of remaining toner e No Staples Displays whether there are staples remaining or not e Punch Receptacle Full Displays whether the hole punch receptacle is full e Paper Tray Displays the paper type and size loaded in the paper tray e Output Tray Full Displays whether the output tray is overloaded e Original Misf
99. ransfer Set tings General Settings Guide You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Consult the administrator When a Message Appears S Note O Ifthe Check whether there are any network problems message ap pears the machine is not correctly connected to the network or the settings of the machine are not correct If you do not need to connect to a network you can specify the setting so this message is not displayed and then the Facsim ile key no longer lights See Parameter Settings General Settings Guide If you reconnect the machine to the network be sure to set Display with User Parameters O If the paper tray runs out of paper Add paper appears on the display ask ing you to add more paper If there is paper left in the other trays you can re ceive documents as usual even if the message appears on the display You can turn this function on or off with Parameter Setting See Parameter Set tings General Settings Guide 39 40 Troubleshooting When Using the Facsimile Function When You Cannot Send or Receive Fax Messages as Wanted This section explains likely causes of and possible solutions for transmission and reception related problems Transmission Reception Problem Both transmission and re ceiving are impossible Transmission The modular cord may be disconnected Solution Make sure th
100. re explains how to add staples to the Finisher SR3030 and Booklet Finisher SR3020 Finisher SR3030 Booklet Finisher SR3020 e Pull out the cartridge e Holding both sides of Open the finisher front cover gently the cartridge pull up Pull out the staple unit the upper unit e Remove the empty refill Push the new refill into e Push the upper unit e Pull out the ribbon in the direction of the the cartridge until it gently into the cartridge arrow clicks e Push the cartridge down Finisher SR3030 Booklet Finisher SR3020 until it clicks e Return the staple unit to its original position e Close the finisher front cover AQE003S S Note O If you cannot pull out the upper unit there are staples remaining inside the cartridge Use all the staples do not add more 99 Adding paper Toner and Staples Booklet Finisher SR3020 Saddle Stitch The following procedure explains how to add staples to the Booklet Finisher SR3020 e Open the finisher front e Pull lever S2 e Pull out the cartridge e Holding both sides of cover gently the cartridge pull up e Pull out the staple unit the upper unit e Remove the empty refill e Push the new refill into e Push the upper unit Pull out the ribbon in the direction of the the cartridge until it clicks gently into the cartridge arrow e Push the cartridge e Return lever S2 to its e Return the staple unit to its original position down until it cli
101. rea Call Service Please call your service represen tative A paper misfeed has oc curred inside the ADF You are using an invalid version of Winsock You tried to register a name that is already in use The set original was mis aligned The maximum number of registerable scan modes has been exceeded The maximum number of registerable scan areas has been exceeded An unrecoverable error has occurred in the ma chine Remove jammed originals and place them again Check whether the originals are suit able to be scanned by the machine Install the operating system of the com puter or copy Winsock from the operat ing system CD ROM Use another name Place the original correctly Specify the scan size When placing an original directly on the exposure glass the lift ing lowering action of the ADF triggers the automatic original size detection process Lift the ADF by more than 30 degrees The maximum number of modes that can be stored is 100 Delete unneeded modes The maximum number of scanning ar eas that can be stored is 100 Delete un needed scanning area Call your service representative 79 76 Troubleshooting When Using the Scanner Function Scanner is not available on the specified device Scanner is not available Check the scanner con nection status No response the scanner No response the scanner Error has occurred in the scanner F
102. rs You can scan a document after the preceding job documents are all scanned Operation is possible when extra lines are added During stapling printing automatically starts after the current job Stapling is not available Simultaneous operation become possible after you press New Job key During parallel reception any subsequent job is suspended until the receptions are completed S Note 1 g Stapling cannot be used at the same time for multiple functions If the machine is capable of executing multiple functions simultaneously specify which function should have priority in Print Priority This setting is factory preset to Display Mode For setting of Printing Priority Function see Print Priority General Settings Guide When Booklet Finisher SR3020 Finisher SR3030 or SR790 is installed on the machine you can specify the output tray where documents are delivered See Output tray settings General Settings Guide While printing is in progress scanning a document using another function may take more time 2 Troubleshooting When Using the Copy Function This chapter explains likely causes of and possible solutions for copier function problems When a Message Appears This section explains the machine s main messages If other messages appear follow the instructions they contain Elmportant O For messages that are not listed here see p 9 When You Have Problems Op erating th
103. ry The delivery software may be an Contact the administrator function cannot be old version or a security setting used may be specified The network delivery The network delivery function Specify it correctly See Settings function cannot be setting is not correct Required to Use the Network De used livery Scanner General Settings Guide Operations are not possible when messages appear This section explains likely causes of and possible solutions for messages that appear and when the machine fails to operate Destination list The destination list is being up Wait until the message disap machine settings _ dated from the network using pears Do not switch off the pow are updated Se SmartDeviceMonitor for Admin er while this message is lected destina Depending on the number of des displayed tions or function settings have been cleared Please re select the set tings tinations to be updated there may be some delay before you can resume operation Opera tions are not possible while this message is displayed 6 Troubleshooting When Using the Scanner Function When a Message Is Displayed This section explains likely causes of and possible solutions for error messages that may appear on the machine s control panel When a Message is Displayed on the Control Panel This section explains causes and remedies if an error message appears on the display of the control p
104. s 13 10 Check whether there are any network problems 13 11 Check whether there are any network problems 13 17 Check whether there are any network problems 13 18 Check whether there are any network problems 14 01 The alias telephone num ber you entered is al ready registered on the gatekeeper by another device Cannot access gatekeep er Registering of user name is rejected by SIP server Cannot access SIP server Camnot find the DNS server SMTP Server or folder for forwarding Check the alias telephone number is correctly programmed using the Web Image Monitor See the Web Image Monitor s Help Consult the administrator Use your Web Image Monitor to check the gatekeeper address is cor rectly programmed See the Web Image Monitor s Help Consult the administrator Use your Web Image Monitor to check the gatekeeper address is cor rectly programmed See the Web Image Monitor s Help Consult the administrator Use your Web Image Monitor to check the SIP server address is cor rectly programmed See the Web Image Monitor s Help Consult the administrator Check that the DNS server IPv4 ad dress is correctly programmed us ing Web Image Monitor See the Web Image Monitor s Help Check that the host name and IPv4 address of SMTP Server are correct ly programmed using Web Image Monitor See the Web Image Moni tor s Help Check that the host nam
105. s 2000 1 On the Start menu point to Settings and then click Printers 2 Double click the Add Printer icon 3 Follow the instructions in Add Printer Wizard If the CD ROM drive is D the source files of the printer driver are stored in the following location e RPCS Printer Drivers and Utilities CD ROM D DRIVERS RPCS WIN2K_XP Language DISK1 e PCL 5c Printer Drivers and Utilities CD ROM D DRIVERS PCLSC WIN2K_XP Language DISK1 e PCL 6 Printer Drivers and Utilities CD ROM D DRIVERS PCL6 WIN2K_XP Language DISK1 e PostScript 3 Scanner PostScript Drivers and Utilities CD ROM D DRIVERS PS WIN2K_XP Language DISK1 If the installer starts click Cancel to quit Windows XP Windows Server 2003 This section explains the procedure under Windows XP or Windows Server 2003 1 On the Start menu click Printers and Faxes 2 Click Add a printer 3 Follow the instructions in Add Printer Wizard If the CD ROM drive is D the source files of the printer driver are stored in the following location e RPCS Printer Drivers and Utilities CD ROM D DRIVERS RPCS WIN2K_XP Language DISK1 e PCL 5c Printer Drivers and Utilities CD ROM D DRIVERS PCLSC WIN2K_XP Language DISK1 e PCL 6 Printer Drivers and Utilities CD ROM D DRIVERS PCL6 WIN2K_XP Language DISK1 e PostScript 3 Scanner PostScript Drivers and Utilities CD ROM D DRIVERS PS WIN2K_
106. scanner function Switch to the printer screen and then delete unnecessary files stored under Sample Print Locked Print Hold Print or Stored Print When You Have Problems Operating the Machine You want to check print You can print a single Check print quality by printing out quality before making a copy without specifying only the first set using the Sample large print run the setting again Copy key Original is be Copier or Scanner func To cancel a job in progress first press ing scanned by tion is in use Exit and then press the Copy key or another function Scanner key Next press the Clear Stop key When the message The Stop key was pressed Stop copying press Stop Please wait ap pears Cannot display The image data may have Pressing Exit displays the preview preview of this been corrupted screen without a thumbnail page appears and you can not check the thumb nail image Y Note O If you cannot make copies as you want because of paper type paper size or paper capacity problems use recommended paper See Copy Paper About This Machine O Using curled paper often causes misfeeds soiled paper edges or slipped po sitions while performing staple or stack printing When using curled paper take the stiffness out of the paper with your hands to straighten out the curl or load the paper up side down Also to prevent paper from curling lay
107. seesseasecseenseeessesssonees 103 L catingJa ammed Papel wwwsisecscuicoesimaariveiahiwnssvaiendt aea 104 Removing Jammed PaDE ii A 105 REMOVING Jammed Staples onccooncconccccnnccconnocenanonennnnnnnnnrnnnnnnnnnrnnnnnnnnanrnnnannnnas 111 A RA 111 Finisher SR3030 and Booklet Finisher SR3BO20 00ccoccocccccnccnccccnconccoconcnncnncnccnnnnnono 112 Booklet Finisher SR3020 Saddle StitCH ocococcoocnoconcocncoccccoroconononnonanonons 113 REMOVING PUNCI Waste sosanna ee icicle ele aerate 114 Finisher SR3030 and Booklet Finisher SRS8020 ccc cccecceeeeseeseeseeeeeeeeeeneenees 114 8 Remarks Where to Put Your Machine ococoncncnconcncononcncononcnronononronononranononranannarananancnranos 117 Machine ENVIA Me Eu ds 117 MOV A Direc a E 119 POWER COMME CIOM ir ci n 120 ACCESS TO the I INIAGCIIN Cavan crac 121 Maintaining Your Machine noci n alain 122 Cleaning the Exposure GI SS cccccccssscccssececeeeeeceseecsuseececeeseaeeeseueesseaeessaeeesss 122 Cleaning the Exposure Glass Cover cccccccccesseeeeceeeeeneeeeeseeeeesaueeeseeeesseeeeeaeeeeens 123 Cleaning the Auto Document Feeder ooccccocccccococccoccccconccnonanncnnnnnonnnnnnnnnnnonononos 123 Cleaning the Dustproof G ASS ccoocccccocnccconcnccnnncocononoconnnonannconanonononononanncnnanonos 124 vi How to Read This Manual Symbols This manual uses the following symbols N WARNING Indicates important safety no
108. smission operation The error message disappears P Note O The report that can be printed for transmitted files cannot be printed for files transmitted with Memory Transmission O If the fax or scanner screen does not appear in step f press the Facsimile key or Scanner key Used Toner Toner cannot be re used Bring the stored used container to your sales representative or service represen tative for recycling through our recycling system If you discard it on your own treat it as general plastic waste material 91 Adding paper Toner and Staples Maintenance This section explains how to adjust the color registration and gradation by spec ifying the settings in Maintenance Adjusting the Color Registration When the machine is moved the Fusing Unit is replaced or after printing re peatedly for some time registration shifting might occur By performing color registration adjustment you can maintain optimum print results Color Registration If the color documents show registration shifting perform automatic color registration E Press the User Tools Counter key 6 User Tools Counter Jus JE deat Serer Facsimile i AQE025S Printer Featu Maintenance Scanner Feat 123 Counter 92 Maintenance 3 Press Color Registration Maintenance Select item Auto Color Calibration Color Registration 4 Press OK To perform Auto Co
109. specified Check that the computer in which the folder for forwarding is speci fied is correctly operated Consult the administrator Check whether No machine s e mail ad Check that the e mail address of there are any dress is programmed mail account is correctly pro network problems grammed using File Transfer of System Settings See File Trans 14 33 fer General Settings Guide You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Consult the administrator Check whether No POP3 IMAP4 server Check that the host name or IPv4 there are any address is programmed address of the POP3 IMAP4 server network problems is correctly programmed using the Web Image Monitor See the Web 19 0 Image Monitor s Help Consult the administrator Check whether Cannot log on to the Check that the user name and pass there are any POP3 IMAP4 server word of the E mail Account are cor network problems rectly programmed using File 15 02 Transfer under System Settings See File Transfer General Settings Guide You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Consult the administrator 37 38 Troubleshooting When Using the Facsimile Function No machine e mail ad dress is programmed Check whether there are any network problems 15 03 Check whether Camnot find the DNS there are any server or POP3 IMAP4
110. srin aai aaa aa 50 When a Message APpeaTS ccconcocccoccconoconoconoconaconnnnnnnnnnnnnarenarennnnnannnnnnnanenarenarenanas 51 STATUS MESSI Sia aaa 51 Alert Mess ads iii ibn 52 CREGCKINGANG EI FOF LOG simi ad 53 When You Cannot Print ccccccececcccccncececcncncececensneecsceceneneeeeeeneneneeeeneneueeaeseneeesaeas 54 Other Printing Problems ici iio 57 When PictBridge Printing Does Not WoFkK oocconncconcconnccococococconocconoconanconaronannnnans 63 5 Troubleshooting When Using the Scanner Function When Scanning is Not Done as Expected cccsseeseseceesecenseensesenseeeneeeeees 65 When You Cannot Send Scanned Files coooncccnnnccconnccncnncnnnnccnnnnonanonenannonanos 66 When Stored Files Cannot be Accessed cccccseeccseeeceeeeseeseceeeeseeeseeeessueesseeens 66 When You Cannot Browse the Network to Send a Scan file 66 When the TWAIN Driver Cannot be Started c coocccccnccccncocccoconnconcconcnnnncncnncnonanoss 66 When Stored Files Cannot be Edited occccoccccocnccccnccconcononocncncnannnnnnnconcnonanoss 67 When the Network Delivery Function Cannot be UsSed cccoocccoccccccnccccnccncnnnanoss 67 Operations are not possible when messages APPEAL ccceccceeeeeeeeeceeeesaeeeseeees 67 When a Message is Displayed coooncconnconnccococcnncconoconancnnarcnnaronanonnnrrnnnrnnanrnnanenanrnnans 68 When a Message is Displayed on the Control Pan
111. sseeeeseeneeeees 9 When a Job is Not Performed ccccccceeceenseceneeenseeenseeenseceseeenseceseeoessseaneneaes 14 2 Troubleshooting When Using the Copy Function When a Message Appeal s ccsscssscsssceeseenssnseeeseenesonssonssonseoesseessoeasenssonseseness 19 When You Cannot Make Clear Copies ccsssccsscccsseeeseecnseeceeeceseecesesenseneaes 23 When You Cannot Make Copies AS Wanted csccsseeceseeeeeeceseecesesenseneaes 25 Wer MEMO IS Uli 29 3 Troubleshooting When Using the Facsimile Function AdiuStng the VOLUME iran A aaaea 31 When a Message Appeal s 1 ccsscsssssesseesenssonseceseecseonssonssonseeessossoeasenssoessenness 33 When You Cannot Send or Receive Fax Messages as Wanted 1 e00008 40 When Memory 1S Full di scien 43 itan Error Report IS Printed iniciada ac 44 Turning Off the Main Power In the Event of Power Failure oooooooo 45 When an Error Occurs Using Internet Fax ccsssceseseeeeeseeeesseeeneeseeseeeeneeseenes 46 EMO WiaIINGUMC ATOM tej tases st cdaegv a a 46 Eror REDON BE MAN een 46 Server Generated Error E mail sompo a a 46 4 Troubleshooting When Using the Printer Function When a Message Appears during Installation of the Printer Driver 47 WINCOWS I II ME oidos 47 VWINCIOWS cODO ostia idas 48 Windows XP Windows Server 2003 000 chanteuse nantes tare iat eek 48 VWINGOWSINT A Oise 49 If USB Connection Falls ss
112. supported Consult your sales representa tive about the supported file types Embed fonts in the PDF file you want to print and then print Reduce the number of jobs Remove the machine from close proximity with IEEE 802 11b wireless LAN devices If there are active IEEE 802 11b wireless LAN devices or other Bluetooth devices nearby relocate the machine or disable those devices If the problem cannot be solved contact your service representative When PictBridge Printing Does Not Work When PictBridge Printing Does Not Work This section explains likely causes and possible solutions for problems that can occur when PictBridge printing PictBridge is not avail There is a problem with Use the following procedure to check able the USB connection or the the connection and settings PictBridge settings Disconnect and then reconnect the USB cable 2 Check the PictBridge settings are enabled 3 Disconnect the USB cable and then turn off the machine Turn the ma chine back on When the machine has fully booted up reconnect the USB cable When two or more digital You have connected mul Connect one digital camera only Do cameras are connected tiple digital cameras not connect multiple cameras the second and subse quent cameras are not recognized Printing is disabled The number of originals The maximum specifiable print quanti exceeds the maximum ty at a time is 999 Respecify the q
113. t appear See Registering a Names to a Group General Settings Guide The machine failed to print received fax docu ments The machine failed to print received fax docu ments The machine failed to print received fax documents Printing If this happened when the Receive File indicator was lit low paper may have caused printing to stop Store has been selected for Reception File Setting Add Paper indicator is lit e Load paper into the tray e Add toner See Substitute Reception Facsimile Reference Print the fax documents using a Web browser or the Print Stored RX File function See Printing Received and Stored Documents and Printing fax information using a Web browser Facsimile Reference Load paper into the tray See p 79 Loading paper The tray s side fences Check the side fences are locked See might not be locked p 83 Changing the Paper Size The paper is fed ata slant Load the paper correctly See p 79 Loading paper Print is slanted Print is slanted Misfeeds occur frequently The number of feeding in Load paper only as high as the upper exceeds the capacity of the machine limit markings on the side fences of the paper tray or bypass tray See Copy Paper About This Machine 4 Troubleshooting When Using the Facsimile Function Use paper that has been stored in the recommended temperature and hu Misfee
114. t proce dure using the LEJAdd Toner screen O Press System Status to check contact number where you can order supplies See p 5 Checking Machine Status and Settings O You can add all four color toners in the same way Inserting Toner The following describes how to replace toner Elmportant O Do not shake the removed toner cartridge The remaining toner might scatter e Open the front cover of the Take out the new toner cartridge e Hold the toner cartridge and machine from the box shake it five or six times e Pull out the toner cartridge slowly e Check the orientation of the toner cartridge and insert it carefully Close the front cover of the machine AQE038S 90 Adding Toner When Toner Remains Toner can remain inside the toner cartridge in certain environments If this hap pens set the toner cartridge again Toner will be supplied automatically and you can then continue to use it sending Faxes or Scanned Documents When Toner Has Run Out When the machine has run out of toner the indicator on the display lights Note that even if there is no toner left you can still send faxes or scanned documents Elmportant If number of communications executed after the toner has run out and not listed in the automatically output Journal exceeds 200 communication is not possible 1 Make sure that the machine is in facsimile or scanner mode 2 Press Exit and then perform tran
115. talled Open the upper cover Remove the misfed of the ADF Original If you cannot remove the Remove the misfed If you cannot remove the Remove the misfed original misfed original lift lever P2 original misfed original open the Cloes the cover P3 P2 and and open the cover P2 cover P3 the upper cover of the ADF Lift and lower the ADF AQE013S e When R is lit when SR790 is installed Open the finisher front Remove misfed paper If you cannot remove Raise lever R1 and turn cover and upper cover Close the finisher front misfed paper open knob R2 and then remove cover and upper cover the finisher front cover misfed paper Pull lever R3 to the leftand Lower lever R4 and Pull lever R5 and remove misfed paper remove misfed paper remove misfed paper Return levers R1 R3 R4 and R5 to their original positions Close the finisher front cover AQE014S 107 108 Clearing Misfeeds e When R1 R8 is lit when Finisher SR3030 is installed When R1 R4 is lit 4S 0 Open the finisher front Pull lever R3 Turn knob R2 Open the bridge unit left cover cover and remove misfed paper Turn lever R1 Close the bridge unit left cover Pull lever R3 and remove Raise lever R4 and remove misfed paper misfed paper Return levers R3 and R4 to their original positions Close the finisher front cover When R5 R8 is lit 3 gt Paice ne w
116. tart General Set tings Guide Press the Clear Modes key and cancel copy settings including stapling Check the document See Using Data Security for Copying Printer Reference Make sure the paper guide is locked See p 83 Changing the Paper Size Load the paper correctly See p 79 Loading paper In Double Copies mode parts of the original im age are not copied In Border Centre or Cen tre Border mode parts of the original image are not copied In Border Centre or Cen tre Border mode parts of the original image are not copied Combination of original and copy paper is not cor rect You set a wide erased margin Originals are not scanned correctly Select A3D for A4L originals and A4 for A5 originals Make the margin width narrower You can adjust it between 2 99 mm 0 1 3 9 See Erase Border Width and Erase Centre Width General Settings Guide Place the originals correctly When You Cannot Make Copies As Wanted In Margin Adjustment mode parts of the origi nal image are not copied In Margin Adjustment mode parts of the origi nal image are not copied In Image Repeat mode the original image is not copied repeatedly Problem The stamp position is wrong The stamp is not printed on the back side of sheets when duplex copying lt Combine You set a wide erased margin Set a narrower margin with Use
117. tes Ignoring these notes could result in serious injury or death Be sure to read these notes They can be found in the Safety Information section of About This Ma chine CAUTION Indicates important safety notes Ignoring these notes could result in moderate or minor injury or damage to the machine or to property Be sure to read these notes They can be found in the Safety Information section of About This Machine Ji important Indicates points to pay attention to when using the machine and explanations of likely causes of paper misfeeds damage to originals or loss of data Be sure to read these explanations S Note Indicates supplementary explanations of the machine s functions and instruc tions on resolving user errors y Reference This symbol is located at the end of sections It indicates where you can find fur ther relevant information Indicates the names of keys that appear on the machine s display panel Indicates the names of keys on the machine s control panel Names of Major Options Major options of this machine are referred to as follows in this manual e Auto Document Feeder gt ADF e Booklet Finisher SR3020 gt Booklet Finisher SR3020 e Finisher SR3030 gt Finisher SR3030 e Finisher SR790 gt SR790 rrr 1 When the Machine Does Not Operate As wanted This chapter explains basic troubleshooting procedures that are applicable to all functions of th
118. the Paper tab RPCS Select Thick in the Paper type list on the Print Settings tab Add toner See p 89 Adding Toner Use paper that has been stored in the recom mended temperature and humidity condition See Copy Paper About This Machine Use the recommended paper Printing on coarse or treated paper might result in faint print image See Copy Paper About This Machine For the RPCS printer driver Toner saving is lo cated on the Print Quality tab For the Post Script 3 printer driver see PostScript 3 Supplement See the printer driver Help On the printer driver s Setup tab set Paper type to Thick See the printer driver Help Set the desired input tray using the printer driver See the printer driver Help In the application change the layout character size and character settings To print an image similar to that of the comput er display make settings to print True Type fonts as an image See the printer driver Help 5 58 Problem Misfeeds occur frequently Misfeeds occur frequently Misfeeds occur frequently Copy paper becomes creased White lines appear When printing graph ics the output and the screen are different Garbled characters are printed Images are printed in the wrong orientation There is considerable delay between the print start instruction and actual printing Troubleshooting When Using the Printe
119. tions Network Guide Explains how to configure and operate the machine in a network environ ment and use the software provided This manual covers all models and includes descriptions of functions and settings that might not be available on this machine Images illustrations and information about operating systems that are supported might also differ slightly from those of this machine lt Other manuals e Information e PostScript3 Supplement e UNIX Supplement e Manuals for DeskTopBinder Lite Y Note O Manuals provided are specific to machine types O Adobe Acrobat Reader Adobe Reader must be installed in order to view the manuals as PDF files O For UNIX Supplement please visit our Web site or consult an authorized dealer O PostScript3 Supplement and UNIX Supplement include descriptions of functions and settings that might not be available on this machine TABLE OF CONTENTS Manuals for This Machine i How to Read This Manual iia 1 OVIMDOIS e a N 1 Names O Major OPIO Susini al N eel 2 1 When the Machine Does Not Operate As wanted NENG G ALON Sant ahah das dean eoseenddae aie atak tao aek doe cdeeunaeeeeancnes 3 Pan l TONG ai caos 4 Checking Machine Status and SettiOgS coocccconncconcnccnnnccnnanononancnnanonenannenanennnans 5 When an Indicator to the Right of a Function Key is Lit occconncccnnnccocccnonannos 8 When You Have Problems Operating the Machine cscssssesse
120. tridge also See p 98 Adding Staples 1 Sided Copy is selected Select 2 Sided Copy for Paper Type for Paper Type Tray 1 4 Tray 1 4 See Paper Size Tray 1 4 General Settings Guide You cannot select duplex Select a paper type that allows duplex printing if the paper type printing See Paper Size Tray 1 4 is set to OHP Thin Pa General Settings Guide per Label Paper Thick Paper 2 or Thick Paper 3 The entered login user Inquire the user administrator for the name or login password correct login user name and login pass is not correct word Authentication failed The machine cannot per Contact the administrator form authentication The selected file s con tained file s without ac cess privileges Only file s with access privi leges will be deleted You have tried to delete Files can be deleted by the person who files without the authori created the file To delete a file which ty to do so you are not authorized to delete con tact the person who created the file 1 12 When the Machine Does Not Operate As wanted lt Document Server Exceeded max number of pages per file Do you want to store the scanned pages as 1 file appears You forgot your pass word You cannot find out what is stored in a file Memory frequently be comes full The number of scanned pages exceeds the capaci ty per file of the Docu ment Server
121. uanti number of pages that can ty to 999 or less and then retry printing be printed at a time Printing is disabled There is no paper of the There is no paper of the specified size specified size remaining remaining If you have to use paper that is not of the specified size perform Form Feed To cancel printing perform Job Cancel 63 Troubleshooting When Using the Printer Function 64 9 Troubleshooting When Using the Scanner Function This chapter explains likely causes of and possible solutions for scanner function problems When Scanning is Not Done as Expected This section explains causes and remedies when scan results are not as expected The image is distorted or out of position The scanned image is dirty The image is distorted or out of position The scanned image is upside down No image results from scanning Images are scanned in rotated The scanned image contains white spaces The original was not pressed flat against the exposure glass The original was placed upside down The original was placed with the front and back reversed If you set the original with its up per edge backward and save full color grey scale images as a TIFF or JPEG file they are scanned in rotated e Ifyou scan originals using functions other than the net work TWAIN scanner func tion certain paper size and resolution settings may pro duce scanned images that are lar
122. umber of sheets per Check the stapler capacity See Sup exceeded set is over the staple ca plementary Informations Copy Doc pacity ument Server Reference Maximum number of The number of copies ex You can change the maximum copy sets is nn ceeds the maximum copy quantity See Max Number of Sets quantity General Settings Guide A figure is placed at n 20 When a Message Appears File being stored exceeded max number of pages per file Copying will be stopped Magazine or Book let mode is not available due to mixed image mode do not have privileges to this function do not have privileges to this function Authentication has failed The scanned originals have too many pages to store as one document You selected the Maga zine or Booklet function for originals scanned us ing different functions such as copy and printer This user code is not al lowed to use the function selected This user code is not al lowed to use the function selected The entered login user name or login password is not correct Press Exit and then store again with an appropriate number of pages Make sure originals for the Magazine or Booklet function are scanned using the same function Contact the administrator If the message continues to be displayed and you cannot switch the screen press the Energy Saver key Confirm that the display goes off and then press t
123. unction select test patterns from 600 x 600 dpi 1800 x 600 dpi and 2400 x 600 dpi and then press Yes 97 Adding paper Toner and Staples Adding Staples This section explains what to do when staples need replacing A CAUTION important O Stapling failures or jams may occur if you use a staple cartridge other than that recommended Refill the stapler according to the finisher type Check the type if you are un sure For details about type of finisher see Options About This Machine SR790 The following procedure explains how to add staples to the SR790 e Hold the green levers e Hold both sides of the e Take out the empty while gently pulling out cartridge refill in the arrow the cartridge e Pull up the upper unit direction of the cartridge e Open the front cover of the finisher and then pull out staple unit e Align the arrows on the Gently push down the Pull out the ribbon e Hold the green levers new refill with those on upper unit into the while pushing in the the cartridge and then cartridge cartridge until clicks push in the refill until e Push back the staple clicks unit and then close the front cover of the finisher AQE904S SY Note O If you cannot pull out the upper unit there are staples remaining inside the cartridge Use all the staples do not add more 98 Adding Staples Finisher SR3030 and Booklet Finisher SR3020 The following procedu
124. y be some delay before you can resume operation Operations are not possi ble while this message is displayed LP Reference p 9 When You Have Problems Operating the Machine 22 When You Cannot Make Clear Copies When You Cannot Make Clear Copies This section explains likely causes of and possible solutions for unclear copies Problem Copies appear dirty Copies appear dirty The reverse side of an original image is copied The reverse side of an original image is copied A shadow appears on copies if you use pasted originals The same copy area is dirty whenever making copies The same copy area is dirty whenever making copies Copies are too light Copies are too light Copies are too light Toner cartridge is almost Add toner See p 89 Adding Toner empty The original is not set cor Parts of images are not copied Cause Image density is too high Auto Image Density is not selected Image density is too high Auto Image Density is not selected Image density is too high The exposure glass scan ning glass or ADF is dirty The original that has already been printed is scanned Image density is too light A light copy may result when you use damp or rough grain paper rectly Solution Adjust the image density See Adjust ing Copy Image Density Copy Docu ment Server Reference Adjust the auto density See Adjusting Copy
125. y files Exceeded max num ber of stored files Cannot send the scanned data as capturing files is unavailable Exceeded max num ber of files which can be used in Document Server at the same time Entered protec tion code for destination is incorrect Please re enter Entered user code is not correct Exceeded max number of alpha numeric charac tence Authentication has failed Too many jobs are in standby state and send ing was cancelled The file being stored has exceeded the max num ber of pages for one file Too many files are wait ing to be delivered Too many files are wait ing to be delivered The maximum number of files that can be stored in the document server has been exceeded The correct protect desti nation code was not en tered You have entered an in correct user code The maximum enterable number of alphanumeric characters has been ex ceeded The entered login user name or login password is incorrect Retry sending after sending jobs in standby state completes Specify whether to use the data or not Scan the pages that were not scanned and store them as a new file See Stor ing Files Using the Scanner Function Scanner Reference Please try again after they have been delivered Please try again after they have been delivered Check the files stored by the other func tions and then delete unneeded files See Document Server
126. ypass tray See Copy Paper About This Machine Misfeeds occur frequently The paper tray s side Push the side fence lightly and then re fence is set too tightly set it Also we recommend you set at least 20 sheets of thick paper Misfeeds occur frequently The paper is damp Use paper that has been stored in the recommended temperature and hu midity condition See Copy Paper About This Machine Misfeeds occur frequently The paper is too thick or Use recommended paper See Copy too thin Paper About This Machine Misfeeds occur frequently The copy paper is wrin Use recommended paper Use paper kled or has been fold that has been stored in the recommend ed creased ed temperature and humidity condi tion See Copy Paper About This Machine Misfeeds occur frequently Printed paper is being Use recommended paper Do not use paper that has been already copied or printed onto See Copy Paper About This Machine Copy paper becomes The paper is damp Use paper that has been stored in the creased recommended temperature and hu midity condition See Copy Paper About This Machine Copy paper becomes The paper is too thin Use recommended paper See Copy creased Paper About This Machine Copies are not stapled There are jammed staples Remove jammed staples See p 111 Re in the stapler moving Jammed Staples 20 26 Troubleshooting When Using

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