MaxTech Plug & Play Internal Voice/FAX/Data/SVD Modem User's Manual
Contents
1. High Performance K56Plus V 34 V 42bis 56K BPS Plug amp Play Internal Voice FAX Data SVD Modem With Advanced Speakerphone functions User s Manual Contents Section One Introduction 1 Section Two Installation 1 Section Three AT Command Set 7 Section Four S Registers 14 Section Five Result Codes 15 Section Six Troubleshooting 15 Section Seven Support and Service 16 Appendix A Specifications 16 Appendix B Notices 17 Part MAN128 Rev 1 0 K56Plus L CPI SVD The information contained in this manual has been validated at the time of this manual s production The manufacturer reserves the right to make any changes and improvements in the product de scribed in this manual at any time and without notice Consequently the manufacturer assumes no liability for damages incurred directly or indi rectly from errors omissions or discrepancies be tween the product and the manual All registered trademarks are the property of their respective owners Copyright 1997 Allrights reserved No reproduction ofthis documentin any form is permitted without prior written authorization from the Manufacturer Section One Introduction This 56 Kbps Plug and Play FAX Voice Data SVD Speakerphone Modem connects your computer2. Your modem is configured using the Plug and Play PnP capabilities of your computer Plug and Play is a set of specifications that define the ability for the computer hardware and operating system to auto matically configure all compliant devices that are in stalled relieving the user of the need to determine which addresses and interrupts to use for each device Consult your PC s owner s manual to determine if it is PnP Revision 1 0a compliant You most likely have a Plug and Play Revision 1 0a compliant system if it was purchased after June 1994 or if the BIOS is dated after June 1994 Proceed to one of the following sections de pending on your system s configuration Section 2 4 1 if you are running Windows 95 with or without a Plug and Play PC Section 2 4 2 if you are running Windows 3 1x or DOS on a PnP compliant PC 2 4 1 Configuring in Windows 95 The version of Windows 95 you have will deter mine which set of dialog boxes is presented to you when installing the modem in Windows 95 Proceed to one of the following sections depending on your Windows 95 s diaglog box Section 2 4 1 1 when Windows 95 starts for the first time after card installation it detects the modem and it displays the New Hardware Found dialog box Section 2 4 1 2 when Windows 95 starts for the first time after card installation it detects the modem and it displays the Update Device Driver Wizard 2 4 1 1 Windows 95 Rel
3. CONNECT 24000 EC 56 CONNECT 26400 EC 57 CONNECT 28800 EC 58 CONNECT 31200 EC 59 CONNECT 32000 EC 70 CONNECT 33600 EC 60 CONNECT 34000 EC 71 CONNECT 36000 EC 72 CONNECT 38400 EC 28 CONNECT 38000 EC 73 CONNECT 40000 EC 74 CONNECT 42000 EC 75 CONNECT 44000 EC 76 CONNECT 46000 EC 77 CONNECT 48000 EC 78 CONNECT 50000 EC 79 CONNECT 52000 EC 80 CONNECT 54000 EC 81 CONNECT 56000 EC 82 CONNECT 57600 EC 18 CONNECT 58000 EC 83 CONNECT 60000 EC 84 CONNECT 115200 EC 87 EC denotes one of the following extensions depending on the error control method used when extended result codes are enabled V42bis V 42 error correction and B 42bis data compression V42 V 42 error correction only MNP 5 MNP Class 4 error correction and MNP Class 5 data compression MNP 4 MNP Class 4 error correction only NoEC Error correction is off Section Six Troubleshooting This section describes some of the common problems you may encounter while using your modem If you can not resolve your difficulty after reading this chapter contact your dealer or vendor for assistance Modem does not respond to commands 1 Make sure the communication software is configured 15 2 Make sure the phone line does not exhibit excess noise Section Seven Support and Service In the unlikely event you experience difficulty in the use of this product we suggest you 1 consult the Troubleshooting section of this guide and 2 consult
4. Default so Auto answer Ring 0 255 rings 0 S1 Ring counter 0 255 rings 0 2 Escape code character 0 127 ASCII 43 s3 Carriage return character 0 127 ASCII 13 S4 Line feed character 0 127 ASCII 10 S5 Backspace character 0 32 127 ASCII 8 S6 Dial tone wait time 2 255 seconds 2 S7 Remote carrier wait time 1 255 seconds 50 S8 Comma pause time 0 255 seconds 2 10 Carrier loss time 1 255 0 1 second 14 11 Touch tone dialing speed 50 255 milliseconds 95 12 Escape character guard time 0 255 0 02 second 50 14 Result codes pulse dial Bit mapped 8 21 DTR DCD Bit mapped 48 22 Result codes pulse dial Bit mapped 112 24 Sleep mode timer 0 5 255 seconds 10 S28 V 34 modulation enable 0 255 1 S30 Inactivity timer 0 255 minutes 0 32 Synthetic ring volume dB 10 33 Synthetic ring frequency 0 5 0 35 Data calling tone enable 0 1 0 S36 Negotiation failure fallback 0 7 7 14 37 Connection speed 0 19 0 38 56K dial line rate 0 16 1 S42 43 Reserved S48 LAPM negotiation 7 128 7 S89 Sleep mode timer 0 5 255 seconds 10 S90 Local phone status O on hook 1 0ff hook 92 Transmit level 6 15 dB 15 Section Five Result Codes OK 0 CONNECT 1 RING 2 NOCARRIER 3 ERROR 4 CONNECT 1200 5 NO DIALTONE 6 BUSY 7 NO ANSWER 8 CONNECT 300 EC 40 CONNECT 2400 EC 10 CONNECT 4800 EC 11 CONNECT 9600 EC 12 CONNECT 7200 EC 24 CONNECT 12000 EC 25 CONNECT 14400 EC 13 CONNECT 16800 EC 86 CONNECT 19200 EC 14 CONNECT 31200 EC 83 CONNECT 21600 EC 55
5. drive and click Next Windows will find the second driver Click Finish to complete the installation When all necessary files are copied the modem is configured Windows 95 will assign the modem a COM port and IRQ line Proceed to Section 2 5 2 4 2 Configuring in a Plug and Play System with out Windows 95 When this modem is installed in a Plug and Play system without Windows 95 the computer s BIOS will assign a COM port and IRQ line to the modem Proceed to Section 2 5 Software Installation Configuration 2 5 Software Installation and Configuration You are now ready to install and configure the communication software Refer to your software manual for installation procedures We suggest the following communication param eters when you first use your data communication software Consult the software manual for information on using these and other parameters features 57 600 bps 8 data bits no parity 1 stop bit RTS CTS flow control set to on initialization string AT amp F We suggest that a Generic Class 1 or Ge neric Class 2 modem type should be selected in your fax software and a Lucent modem type should be selected in your Voice software Note that your software must be configured to communicate with the modem on the same COM port and IRQ line used by the modem 2 6 Using the Fax Voice SVD and Speakerphone Capabilities of the Modem Your modem has built in ad
6. to all popular high speed modems available today The modem incorporates K56Plus 56Kbps technology to provide increased download speeds using regular telephone lines The modem incorporates Plug and Play for ease of installation It features speakerphone capability for hands free communication and full du plex analog digital simultaneous voice and data SVD over a single telephone line This manual describes the hardware installation procedures for your new modem Additional informa tion on AT commands and S registers is provided so that your system can be customized for a particular operating environment Note K56Plus is capable of downloading at 56Kbps However current FCC regulations limit its speeds to 53Kbps Section Two Installation This section will provide step by step instructions on how to install your new 56 Kbps FAX Voice Data SVD modem Installation of this modem product is a three step process consists of 1 actual hardware installation 2 plug and play configuration and 3 communication software installation and configura tion 2 1 Unpacking Your Modem Be certain that you have all the items listed below This package contains A modem e A telephone cable e User s manual Software for the modem e Software user s manual 2 2 What You Need You will need 1 A phillips head screw driver 2 A A Plug and Play enabled Operating System e g Windows 95 or B A Plug and Play Revis
7. with your dealer To obtain service for this product follow the Return Merchandise Authorization Proce dure as outlined in the Warranty card Appendix A Specifications Communication Std K56Plus 56Kbps V 34 V 32bis V 32 V 29 V 27ter V 22bis V 23 V 22 V 21 V 17 Bell212 103 Data Compression V 42bis MNP5 Error Correction V 42 MNP2 4 Host Interface 16 bit PC bus 16 E q IRQ lines 3 4 5 7 9 10 11 12 15 FAX Group Group IIl Send Receive Standard FAX Command set EIA TIA 578 Service Class 1 EIA TIA SP2388 Service Class 2 Transmit level 11 dBm 1 dB Receiver Sensitivity 39 dBm V 34 43 dBm all other protocols UART 16550 compatible Data format 300 115200 bps Power 0 75 W to mm Caller ID Yes PnP Revision 1 0a Speakerphone Full duplex with DSP echo cancellation Appendix B Notices FCC Compliance This equipment complies with Part 68 ofthe FCC Rules On this equipment is a label that contains among other informa tion the FCC registration number and Ringer Equivalence Number REN for this equipment You must upon request provide this information to your telephone company If your telephone equipment causes harm to the telephone network the Telephone Company may discontinue your service temporarily If possible they will notify in advance But if advance notice is not practical you will be notified as soon as possible You will be informed of your rig
8. Ends test in progress Perform Local Analog Loopback Test Perform Local Digital Loopback Test Perform a Remote Digital Loopback Test Displays Active Profile Stores the active profile as Profile 0 Stores the active profile as Profile 1 Configuration Profile 0 active upon Power on or reset Store phone number x into non volatile RAM Disable auto retrain Enable auto retrain Disable re dialing suppression Enables re dialing suppression Disable Caller ID Enables Caller ID with formatting date time number name Enables Caller ID without formatting Displays current Caller ID mode Returns Caller ID capabilities of modem 3 5 MNP V 42 V 42bis Commands C CO Disable MNP Class 5 and V 42bis data 10 amp Q_ A_ Bn J_ Kn N_ Q_ Tn V_ X_ C1 amp Q0 amp Q5 amp Q6 AO A1 A2 A3 compression Enable MNP Class 5 data compression only Direct data link only same as N1 V 42 data link with fallback options Normal data link only same as NO 64 character maximum MNP block size 128 character maximum MNP block size 192 character maximum MNP block size 256 character maximum MNP block size Send a 1 10 second line break to the modem where n 1 to 9 At normal connect the default is 3 JO wi DTE speed is independent of modem connect speed DTE speed matches the modem connect speed Set break control where n 0 to 5 The effect of this command depend
9. G FCIG FCR FCR FCSI FDCC FDCS FDCS FDIS FDIS FDR FDT Adaptive Answer Fax Error Value Phase C Data Bit Order Buffer Size Indicate Confirmation to Receive Service Class Facsimile Connection Response Set the polled station identification Report the polled station identification Capability to Receive Capability to Receive Report the Called Station ID DCE Capabilities Parameters Report Current Session Current Session Results Report Remote Identification Current Sessions Parameters Begin or Continue Phase C Receive Data Data Transmission 12 FDTC FET FET n FHNG FK FLID FLPL FMDL FMFR FPHCTO FPOLL FPTS FPTS FREV FSPL FTSI Report the polled station capabilities Post Page Message Response Transmit Page Punctuation Call Terminations with Status Session Termination Local ID String Document for polling Identify Model Identify Manufacturer Phase C Time Out Indicates polling request Page Transfer Status Page Transfer Status Identify Revision Enable polling Report the Transmit Station ID 3 8 SVD Commands SAC SCD SDA SDT SEM SER SFA SFX SIC SIP SMD SMS X Y Z T SMT SNO SOR SQQ SQR n SQS X Y Accept Data mode request Capabilities data Start modem data mode Date Erase message Error reporting Facsimile data mode event message Start facsimile data mode Reset capabilities data to default se
10. ease 4 00 950 When Windows 95 starts for the first time after card installation itdetectsthe modem and displays the New Hardware Found dialog box Under New Hardware Found when asked to Select which driver you want to install for your new hardware click on Driver from disk provided by hardware manufacturer Click OK The Install From Disk dialog box now instructs you to Insert the manufacturer s installation disk into the drive selected and then click OK Insert the modem s driver diskette into the disk drive and type A or B if inserted in drive B inthe Copy manufacturer s files from box Click OK Windows 95 may request its own installation disks or CD ROM for some files Insert the Windows 95 disks or CD ROM as required When all necessary files are copied the modem is configured Windows 95 will assign the modem a COM port and IRQ line Proceed to Section 2 5 2 4 1 2 Windows 95 Release 4 00 950 B When Windows 95 starts for the first time after card installation it detects the modem and displays the Update Device Driver Wizard Insert the driver disk into the disk drive and click Next Windows will find the driver on the driver disk Click Finish Windows 95 may request its own instal lation disks or CD for some files Insert the Windows 95 disks or CD as required Windows will now find a second device on the modem Make sure that the driver disk is still in the disk
11. ftware included with your modem product provides a user friendly interface to access the fax voice and data functions of your modem This software should be sufficient for all of your communication needs There may be times when you need to access the modem manually via modem commands Read Section 3 for a summary description of the modem command set before manu ally accessing the modem You may want to read the software manual first however as the software may already provide a user friendly method of accessing the functions you need i e dialing or answering calls 2 9 Where To Go From Here You should familiarize yourself with the functions available from the included software by reading its manual You will be accessing most if not all of the modem s functions from this software You may also use any other commercially available communication software with the modem Read Section 3 only if you 6 are interested in accessing the modem manually and not through the included software Section 4 and 5 contain reference material and can be skipped If you have difficulties getting your modem to work read Section 6 Troubleshooting to find answers to com monly asked questions and problems Section Three AT Command Set 3 1 Executing Commands Commands are accepted by the modem while it is in Command Mode Your modem is automatically in Command Mode until you dial a number and establish aconnection Commands may be sentt
12. ht to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect proper operation of your equipment Ifthey do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service The FCC prohibits this equipment to be connected to party lines or coin telephone service In the event that this equipment should fail to operate properly disconnect the equipment from the phone line to determine if itis causing the problem If the problem is with the equipment discontinue use and contact your dealer or ven dor Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Notice 1 Shielded cables if any must be used in order to comply with the emission limits 2 Any change or modifica tion not expressly approved by the Grantee of the equipment authorization could void the user s authority to operate the equipment DOC Compliance Information NOTICE The Canadian Department of Communications label identifies certified equipment This certification means that the equipment meets certain telecommunications net work protective operational and safety requirements The Department does not guarantee the equipment will operate t
13. ion 1 0a compliant PC Proceed to Section 2 3 now if you have every thing required If you have neither 2A or 2B above youneed to install Windows 95 to provide Plug and Play function ality to your PC 2 3 Hardware Installation Installation of this modem requires opening and manipulating your PC Exercise caution at all times when working with AC powered and static sensitive equipment Turn off and unplug your PC before instal lation Discharge any static electricity from your body by touching any bare metal surface of the PC system such as its power supply cover 1 Turn off and unplug your computer from the AC outlet 2 Remove your computer s cover refer to your computer s owner s manual 3 Select any available half card slot and then re move the slot cover refer to Figure 2 1 Figure 2 1 Expansion Slots 4 Carefully slide the internal modem into the slot you have chosen applying even pressure until the modem is completely seated in the slot 5 Fasten the retaining bracket with the screw from the slot cover Make sure the modem is properly aligned Store the slot cover for future use 6 Replace the computer cover and plug in your computer 7 Connect the telephone cable from the modem s LINE connector to the telephone wall jack 8 Optionally connect your telephone to the modem s PHONE connector 9 Turn your computer on Your modem is now installed 2 4 Hardware Configuration Plug and Play
14. n Same as X4 Same as X4 Same as XO plus dial tone and busy signal detection Modem does not send or respond to break signals Modem sends break signal for four seconds before disconnecting Reset and retrieve active profile 0 Reset and retrieve active profile 1 3 4 Extended AT Commands O1 P Q_ Qo Q1 Sr Sr n T V_ vo vi W_ wo Wi w2 X_ X0 X1 X2 X3 X4 X5 X6 X7 Y_ YO Y1 Z_ ZO Zi amp C_ amp CO amp C1 amp D_ amp DO amp D1 Force Carrier Detect Signal High ON Turn on CD when remote carrier is present Modem ignores the DTR signal Modem returns to Command Mode after amp F_ amp G_ amp K_ amp L_ amp M_ amp S_ amp T_ amp V amp W_ amp Y_ amp Zn x E_ X_ CID n CID CID amp D2 amp D3 amp F amp GO amp G1 amp G2 amp KO amp K3 amp K4 amp LO amp MO 8 S0 851 8 TO amp T1 amp T3 amp T6 amp VO amp WO amp W1 amp Y0 n 0 3 E0 E1 X0 X1 n 0 n 1 n 2 DTR toggle Modem hangs up returns to the Command Mode after DTR toggle Resets modem after DTR toggle Recall factory default configuration Guard tone disabled 550 Hz guard tone 1800 Hz guard tone Disable flow control Enable RTS CTS hardware flow control Enable XON XOFF software flow control Modem is set up for dial up operation Asynchronous operation Force DSR Signal High ON DSR off in command mode on in on line mode
15. n to Command Mode after dialing Dial one of the four telephone numbers n 0 3 stored in the modem s non volatile memory Commands are not echoed Commands are echoed Escape Characters Switch from Data Mode to Command Mode Force modem on hook hang up Force modem off hook make busy Default speed and controller version Display factory ROM checksum Internal memory test Default speed and controller version Datapump firmware version Country code Low speaker volume Low speaker volume Medium speaker volume High speaker volume Internal speaker off Internal speaker on until carrier detected Internal speaker always on Internal speaker on until carrier detected and off while dialing Disable Autoscan mode Enable Autoscan mode 8 o_ 00 Return to Data Mode Return to Data Mode and initiate an equalizer retrain Set Pulse dial as default Modem sends responses Modem does not send responses Read and display value in register r Set register r to value n n 0 255 Set Tone Dial as default Numeric responses Word responses Report DTE speed only Report line speed error correction protocol and DTE speed Report DCE speed only Hayes Smartmodem 300 compatible responses blind dialing Display connect message according to AT V blind dial and ignore busy tone Same as X1 plus dial tone detection Same as X1 plus busy detection blind dialing All responses and dial tone and busy signal detectio
16. o the user s satisfaction Before installing this equipment users ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an autho rized Canadian maintenance facility designated by the sup plier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the tele communications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electri cal ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connec tions themselves but should contact the appropriate electric vt 18 20 21
17. o your modem from a PC running communication software or any other terminal devices Your modem is capable of data communication at rates of 300 1200 2400 4800 9600 14400 19200 28800 38400 57600 and 115200 bps Make sure your COM port baud rate settings in your commu nications software is set to one of the above speeds 3 2 Command Structure All commands sent to the modem must begin with AT and end with ENTER All commands may be typed in either upper or lower case but not mixed To make the command line more readable spaces may be inserted between commands If you omit a param eter from a command that requires one it is just like specifying a parameter of 0 Example ATH ENTER This command causes your modem to hang up 3 3 Basic AT Commands In the following listings all default settings are printed in bold text Command Function A Manually answer incoming call Al Repeat last command executed Do not precede A with AT or follow with ENTER B BO CCITT mode 7 DS n E0 E1 HO H1 10 1 12 14 19 LO L1 L2 L3 MO M1 M2 M3 NO N1 Bell mode V 23 originate mode 75 bps transmit 1200 bps receive V 23 originate mode 1200 bps transmit 75 bps receive Selects V 21 at 300 bps Selects Bell 103 at 300 bps 0 9 A D and last number redial pulse dialing touch tone dialing wait for second dial tone pause wait for five seconds of silence flash retur
18. s on the modem s operating condition Default is 5 ANO N1 N2 N3 N4 N5 N7 Q0 Q1 Q3 WO V1 V2 X0 X1 Normal data link only Direct data link only MNP data link only V 42 MNP Normal data link V 42 data link only V 42 MNP Normal data link V 42 MNP Normal data link Disable flow control XON XOFF flow control RTS CTS flow control Inactivity timer n 0 255 minutes Disable error correction protocol result code Enable error correction protocol result code Enable error correction protocol result code If XON XOFF flow control is enabled do not pass XON XOFF to remote modem or local DTE If XON XOFF flow control is enabled 11 C_ C0 C1 pass XON XOFF to remote modem or local DTE Data calling tone disabled Data calling tone enabled 3 6 Fax Class 1 Commands FCLASS FCLASS FCLASS n FMI FMM FMR FRH n FRH FRM n FRM FRS n FTH n FTH FTM n FTM FTS n Service class indication Service class capabilities Service class selection Manufacturer identification Product Identification Version Revision information Receive data with HDLC framing Receive HDLC data modulation Receive data Receive FAX modulation Receive silence Transmit data with HDLC framing Transmit HDLC data modulation Transmit data Transmit FAX modulation Stop transmission and wait 3 7 Fax Class 2 Commands FAA n FAXERR FBOR FBUF FCFR FCLASS FCON FCI
19. ttings Initialize Voice View parameters Modem data mode event message Select ASVD DSVD Mode The X parameter selects data ASVD DSVD or automatic mode where 0 Data mode 1 DSVD mode 2 ASVD mode 3 automatic mode select default Y Z T are optional parameters to control connection speeds Telephone handset mute control Notification timer Reject or overflow system messages Start capabilities query Capabilities query response control Select ASVD modulation Parameter X selects the modulation mode where 0 V 61 1 ML144 2 ML288 The Y parameter enables disables ASVD automatic modulation 13 SRM Retrieve message SSE n n 0 Disable DSVD n 1 Enable DSVD SSP Set transmission speeds SSR Start sequence response control SSV Data mode event message STM Time STT Telephone handset transaction tone control SVV Start Voice View data mode Section Four S Registers Your modem has 28 registers designated SO through S92 Table 4 1 shows the registers their functions and their default values Some registers can have their values changed by commands If you use a command to change a register value the command remains in effect until you turn off or reset your modem Your modem then reverts to the operating character istics specified in its non volatile memory Refer to Section 3 for information on how to use the AT com mands to manipulate the S registers Table 4 1 S Registers Register Function Range units
20. vanced FAX Voice SVD and Full Duplex Speakerphone functions Please consult your FAX Voice SVD Speakerphone software manual about procedures on using these features Speakerphone functions require a correctly con figured sound card with attached microphone and speaker Voice functions include recording and playback of voice prompts files You may record or playback voice with your modem by attaching a telephone to the RJ 11 jack marked PHONE or by attaching a micro phone to the MIC jack and a speaker to the SPK jack of your sound card Follow instructions in the FAX Voice Speakerphone software on recording and play back of voice prompts 2 7 Testing Your Modem After Installation In order to test your modem you should be familiar with your communication software Load and set up your communication software and enter into terminal mode Make sure that the COM Port and IRQ settings of the modem match the software Type AT on your terminal screen and press ENTER You may see AT AATT or nothing on the screen In any case the modem should respond with an OK or 0 If it does not either the modem may not have been in stalled properly or the software has not been properly configured Review Sections 2 2 2 5 and be certain that the modem and the software have been properly installed If required refer to Section 6 for additional troubleshooting information 2 8 Using Your Modem The communication so
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