Magma P13RR-TEL User's Manual
Contents
1. Remove everything and reinstall only 1 rane Did it work chassis See Chapters with only 17 2 amp 3 Yes Y Reconnect only 1 Expansion System using instructions in User Guide Ma Reinstall using guidance in Y Chapters 2 amp 3 Does it work Yes Install and test another expansion system using guidance in Chapters 2 amp 3 and Appendix B Problems with 3 Party cards might only be traceable once you have the expansion system containing Remember it may be necessary to identify the PCI Slot that the Host Interface Card is in before you can properly identify the correct expansion chassis and ultimately the card Obviously this is only an identified Need to define WHICH chassis card has the problem Check Windows Device i Manager or Apple System Profiler Installed using quidance in Chapters 2 amp 3 and Appendix B of User Guide Refer to Appendix B of User Guide for information on different combinations of PCI to PCI Expansion Systems in same host computer issue if you have multiples of the same type of card installed 48 Appendix B Need More Slots the problem card MAGMA Finding the Problem Card Windows If you need help to determine which PCI card or which expansion chassis has the problem you can right click on the card with the u and check the information contained in the Location field PCI standard PCl to PCI bridge Properties p General Driv2. The following image shows the Apple Profiler display when a MAC has 2 Expansion Systems connected in a Fan Out configuration Card 4 Type Bus Slot pci bridge pci PCI bxc pci bridge pel PCI x4 pti bridge pci PCI awg pti bridge pel PCI SLOT 2 pci bridge pei PCI Bxc pei bridge pei PCI SLOT 3 peill b 4 Other Multimedia PCI ba pcilos7 6 PCI Bud MAC System Profiler with 2 PCI to PCI Expansion Systems Installed in a Fan Out Configuration Daisy Chaining Recognizing the typical insignificance of the performance variance between the Fan Out and Daisy Chaining configurations the primary reason for using this one would be limitations on physical space This could be the number of available slots on the computer motherboard or a lack of desk or rack space DaisyChaining Expansior amp ystems Proprietary Expansion Cable PCI Expansion Host Card Simply plae anotherHost ExpansiorCard into avacant PCI slot on the 1st Expansi amp gstem Then connect 1to 2 using the ExpansioGable In the daisy chain configuration successive PCI expansion systems are added to the end of the PCI bus hierarchy which adds depth to the PCI Local Bus by increasing the number of PCI Local Bus levels active in the system configuration Appendix B Need More Slots 45 MAGMA Verify your configuration Before you start installing your PCI cards refer to Chapter 4 Install Cards and Drives for more information
3. Manage gt Highlight Device Manager gt Click on the View Menu and select View Devices by Connection m Comput anagement ial B X Action View Window Help l x h b Resources by type Hem XS Resources by connection vend Pisk drives El Display adapters El DVD CD ROM drives Customize Floppy disk controllers H E IDE ATA ATAPI controllers E y Storage H 5 Keyboards El Removable Storage 4 Mice and other pointing devices Disk Defragmenter H Monitors amp Disk Management i Network adapters ea Ta Services and Applications I Ports COM amp LPT m Processors H 9 Sound video and game controllers j Storage volumes System devices Universal Serial Bus controllers Displays devices by connection Open ACPI BIOS gt Open PCI Bus gt Click the sign several times until your reach the PCI Standard PCI to PCI Bridge When installed correctly you will see three PCI to PCI Bridges below your system s PCI Controller PCI standard PCI to PCI bridge 14 PCI standard PCI to PCI bridge E Intel R PRO 1000 MT Server Adapter d PCI standard PCI to PCI bridge If everything is OK then the MAGMA PCI expansion host card installation is complete You can now proceed to Chapter 4 Install 32 Party PCI Cards 8 Chapter 3 Verify Installation MAGMA If however the installation was unsuccessful you m
4. Wait for 15 seconds after the audible alarm on the chassis sounds At this point you can correct the error and press the yellow reset button Check the recipients inbox you should see an email with the fault you have created From EmailMonitor yourdomain com Sent Wednesday November 19 2005 16 36 PM To YourName 2yourdomain com Subject Failure on chassis MAGMAO 1 Motherboard Mount Fan 2 FAIL Removing Faults From Surveillance Pro 2 The Surveilance Pro 2 system is closely linked with the monitoring system built into the P13RR TEL As errors are removed from the monitoring system they will also be removed from the Surveillance Pro 2 Status LEDs POWER OK FAL STATUS MONITOR Alarm Reset Button When the faults with the chassis are corrected press the yellow monitoring reset button on the front of the chassis and the faults will be removed 24 Chapter 5 Remote Monitoring Like all computer systems you will need to perform some routine maintenance tasks Some of these include making sure that the air vents in the chassis are clear of obstructions and that the cooling air from the fans flows freely You will also need to check the foam filter behind the front panel to ensure it is clean thus allowing for unrestricted air flow to the fans You should always keep an eye on all cables to make sure they are not damaged and are securely connected Occasionally you should remove the chassis cover and check for loose
5. chassis are connected Review Chapters 3 Verify Installation and 4 Install 3 Party PCI Cards as necessary to verify that you have a valid installation of the MAGMA expansion system and that you have correctly installed your 3 Party PCI card s and their associated drivers as required If it powers up OK but nothing works check the computer s Device Manager or System Profiler to see if the expansion system has been found If not found try the troubleshooting steps for My Computer Can t Find the PCI Expansion System If the expansion system is visible but has a problem try to resolve the problem See Note above If that fails go to Chapter 8 to see about getting additional help 30 Chapter 7 Troubleshooting MAGMA My Computer Hangs During Power Up If your computer hangs while being turned on and you can t even start follow these simple steps to try to fix this problem 1 Shut off the computer first and then the MAGMA expansion system and verify that all cards and cables are installed correctly Reapply power first to the expansion system and then to the computer If it still hangs remove all 3 Party PCI cards and try booting up without any cards installed a f it still hangs remove the MAGMA PCI expansion host card from the computer and try booting up without the MAGMA expansion system attached i If it boots up OK without the MAGMA expansion system attached call Magma Technical Sup
6. 13 Short card retainers U S Standard 115V power cord E E User s Manual 1 Software CD ROM The MAGMA PCI expansion cable uses a 68 pin connector however it is NOT an off the shelf SCSI cable The MAGMA PCI expansion cable is a custom cable designed specifically for PCI Expansion Tools Required for Installation In order to complete the installation of the MAGMA expansion system you will need a Phillips head screwdriver 2 Chapter 1 Introduction The following steps will guide you in completing the hardware installation of your MAGMA P13RR TEL Warning Electrostatic Discharge ESD Warning All PCI cards are susceptible to electrostatic discharge When moving PCI cards it is best to carry the cards in anti static packaging If you need to set a PCI card down be sure to place it inside or on top of an anti static surface For more information see Protecting Against Electrostatic Discharge in the Preface Waening High voltages are present inside the expansion chassis when the unit s power cord is plugged into an electrical outlet Disconnect the power cord from its source before removing the enclosure cover Turning the system power off at the power on off switch does not remove power to components High voltage is still present Caution Before touching anything inside the enclosure move to an ESD station and follow proper ESD procedure Failure to do so may result in electrosta
7. 3 Party PCI cards into any system until ALL attached systems are working correctly S T N Loin e e 42 Appendix B Need More Slots MAGMA 2 The4 and 7 Slot Magma Expansion Systems each add two 2 PCI to PCI Bridges to the PCI Local Bus The 13 Slot adds three 3 PCI to PCI Bridges to the PCI Local Bus The 6 Slot adds one 1 bridge These bridges are the communication paths between the PCI cards and the computer resources Most computers allow multiple bridges and thus PCI buses to be correctly configured Some computers unfortunately place an arbitrary limit on the number of bridge levels that can be traveled during power on configuration Your computer power on software should be PCI Specification 2 1 compliant in order to effectively use a MAGMA PCI Expansion System For fan out and daisy chained system configurations where more than one PCI expansion system is being used you should count all of the bridge levels to your most deeply nested PCI bus to determine the maximum number of bridge levels that must be traveled 3 For easier understanding the PCI Local Bus should be viewed as a Resource Toll road that runs from the computer CPU resource home through the Toll Booths the PCI bridges to the Resource Users PCI Cards As in the case of a real Toll Road the more Toll Booths you have to slow down a nanosecond for the longer it will take you your data to get from the PCI Card to the
8. adjusted for proper installation It is an easy process to determine if the voltage switch needs to be adjusted for your configuration 1 Insert the PCI Host Interface Card into a vacant PCI slot by gently pushing the card until it is firmly seated Secure the card in the PCI slot opening with a mounting screw Turn on power to the host computer If both LEDs shown below are lit DO NOT adjust the dip switch simply power down and continue to step two 5 If only the 5V LED is lit shut down your computer then flip the switch to the ON position before continuing to the next step When you power up the computer again both LEDs should now be lit Both lights will be lit When 5V LED only is lit when working properly move switch to ON position Voltage Converter Switch Factory Default OFF OFF ON 4 Chapter 2 Hardware Installation MAGMA 2 Attach PCI Expansion and Power Cable Carefully position the MAGMA expansion chassis so that the supplied PCI expansion cable will conveniently reach from the connector of the PCI host card to the connector on the back of the PCI expansion The standard size cable that ships with the P13RR TEL is 1 meter long An optional 1 5 meter cable is available from Magma in case you didn t order it with your system during your initial purchase Attach one end of the PCI expansion cable to the PCI expansion host card and secure it using the captive thumbscrews on the cable Carefu
9. cards and remove any dust build up expansion system BEFORE you attempt to perform any maintenance Always to remember to power down your computer and then the N tasks Caution In spite of regular performance of routine maintenance tasks some computer systems can experience hardware failures Fortunately your investment in a P13RR TEL provides you with the ability to easily repair the system in the event of component failure Two of these components are field replaceable the cooling fans and the hot swappable redundant power supply modules Hot Swappable Power Supply The redundant power supply includes two Remove Hold Down Screw s hot swappable modules that share the power load requirements during normal operations Should one module fail for any reason the power load will be shifted to the other module and sound an audible alarm If a power supply fails the monitor will display a message in the display window sound an alarm update the web access page and if you have configured the SNMP monitoring for email alerts it will also send you an email advising you of the power failure To replace a failed power supply simply remove the Phillips head screw above the Open Handle and Pull failed power supply module grab the handle and pull Replace the failed module with a new one and turn on the power to the module using the power switch at the bottom of the Chapter 6 Chassis Maintenance 25 MAGMA
10. module Then press the yellow alarm monitoring reset button on the front panel to reset the monitoring operation The power load will again be shared between these two modules In order to ensure the safety and efficiency of your expansion system it is recommended that you keep a spare power supply module on hand just in case Protect yourself keep a spare aah Order your spare power supply module from Magma PN 40 Important 00022 01 Replacing a Fan The expansion system chassis provides three 3 high volume fans to keep your PCI cards running smoothly If a fan fails the monitor will display a message in the display window sound an alarm update the web access page and if you have configured the SNMP monitoring for email alerts it will also send you an email advising you of the power failure Unlike the hot swappable redundant power supply repair you will have to shut off power to the expansion system chassis to replace a failed fan Remember to shut down the host computer first Remove white thumb screws located in each corner First remove the chassis cover and the Surveillance Pro 2 control panel using the four 4 screws on the front panel Next identify the fan that needs replacement Now remove the four 4 white plastic thumb screws that are located in each corner of the fan Gently remove the fan front grill and the fan itself Finally unplug the fan s power connector to remove the
11. of the P18RR TEL You can now get all the information that is displayed on the LCD of the chassis in near real time without leaving your desk It is useful for tracking chassis functionality off site applications Power P13RR TEL Display Window LED Status LEDs Scrolls Current System Status On Off Alarm Reset LCD Display Button Button Adjustment With the prevalence of the Internet almost all computers are now networked together and the P13RR TEL has leveraged the existing TCP IP Ethernet connection as a pathway to the chassis status There are two methods to access the status of the P13RR TEL critical parameters The first method is to use an Internet browser Simply enter the IP address of the Surveillance Pro 2 and the information will be displayed The second method is to configure Surveillance Pro 2 to send an email address of your choice Once configured Surveillance Pro 2 will alert any problems without user intervention In addition Surveillance Pro 2 is programmed with SNMPv1 Simple Network Management Protocol This enables the P13RR TEL to output the status of its critical parameters to a SNMPv1 manager Getting Started There is a RJ45 Ethernet jack on the rear of the chassis Simply plug one end of a standard Ethernet cable in the jack and the other end into your network hub switch or router prey TTTIT TT m mmm Chapter 5 Remote Monitoring 17 MAGMA Surveillance Pro 2 Web Page To view
12. procedures detailed in Chapter 3 to confirm the card installation s in the Windows Device Manager or Apple System Profiler PCI standard PCI to PCI bridge 1d PCI standard PCI to PCI bridge BB Intel R PRO 1000 MT Server Adapter PCI standard PCI to PCI bridge Windows Device Manager Card Type Bus Slot pci bridge pci PCI SLOT 2 pci bridge pci PCI 7x4 ATTO ExpressPCl UL35 scsi 2 PCI Bx4 ATTO ExpressPCl UL3S scsi 2 PCI Bx4 pci bridge pci PCI Exe MAC Apple System Profiler 14 Chapter4 Install 3 Party PCI Cards MAGMA e Finishing Touches After your system is working properly replace any empty slots with slot covers and install the card hold down retainers that shipped with your expansion system The P13RR TEL includes a PCI card Cam hold down bar and set of plastic Hold anusan Guide retainers to provide an extra method Pown b i e e justment J d chassis This is especially useful when transporting a fully loaded Screw expansion chassis The PCI cards in your chassis can easily be held firmly in place in a couple of simple steps 1 Select either the long or b short Retainer depending on the height of your PCI card 2 Squeeze the open end of the Retainer and insert it from the bottom of the bar into an open slot directly above your PCI card When the round tips on the end of the Retainer are inline with the round holes on the bar release the Retainer 3 Next squeeze the open e
13. servicing any electrical component Before handling the MAGMA PCI Expansion chassis read the following instructions and safety guidelines to prevent damage to the product and to ensure your own personal safety Refer to the Advisories section for advisory conventions used in this manual including the distinction between Dangers Warnings Cautions and Notes Always use caution when handling operating the computer Only qualified experienced authorized electronics personnel should access the interior of the computer The power supplies produce high voltages and energy hazards which can cause bodily harm Use extreme caution when installing or removing components Refer to the installation instructions in this manual for precautions and procedures If you have any questions please contact Magma Technical Support High voltages are present inside the expansion chassis when the units power cord is plugged into an electrical outlet Disconnect the erri power cord from its source before removing the system cover Never modify or remove the radio frequency interference shielding from your workstation or expansion unit To do so may cause your installation to produce emissions that could interfere with other electronic equipment in the area of your system When Working Inside a Computer Before taking covers off a computer perform the following steps 1 Turn off the computer and any peripherals 2 Disconnect the comput
14. the Devices tab you should see a pci bridge device listed under PCI as shown below Chapter 3 Verify Installation 9 MAGMA Any PCI Cards you install in the expansion chassis will appear behind the pci bridge device sse Devices Framew Extensic AN plicat Logs SLOT 1 AGP E SLOT C pci rndgae Mac OS 10 2 x Card Type Bus pci bridge pci PCI pci bridge pci PCI ATTO ExpressPCI UL3S scsi 2 PCI ATTO ExpressPCl UL3S scsi 2 PCI pci bridge pci PCI Mac OS 10 3 x amp 10 4 x Slot SLOT 2 7x4 Bx 8x4 Bxc If any of these devices are not displayed as shown above you should shut down your system computer first then the expansion chassis and reconnect the cables and the PCI expansion host card to ensure that you have a solid connection Then restart the MAGMA expansion chassis followed by the computer Next try to verify the installation again as shown above If you are still having problems contact Magma Technical Support at 858 530 2511 10 Chapter 3 Verify Installation This chapter provides information on how to install 9 Party PCI cards into your MAGMA expansion chassis More details on the installation of individual cards are provided by the card s manufacturer This chapter is provided as a simple guide to help you install your PCI cards in the chassis For the purpose of installation the MAGMA expansion chassis functions exactly as a standard desktop computer chassis Always follow
15. you turn on the computer This will ensure that your power on software can read all available PCI buses and properly configure all installed PCI cards Obviously the reverse also remains true for shutting your system down The computer must be shut off BEFORE you attempt to turn off your Expansion System s Troubleshooting Advanced Configurations When trying to troubleshoot problems with PCI cards in a multiple expansion system configuration it is vital to correctly determine the nature of the problem Therefore the first task is to identify the card or chassis having a problem by using the Windows Device Manager or Apple System Profiler Refer to the first part of this Appendix for more information on identifying hierarchical levels in multiple expansion system configurations Remember Fan Out configurations can consist of both PCle to PCI Expansion Systems and PCI to PCI Expansion Systems Whereas Daisy Chain configurations will consist only of a PCI to PCI Expansion System or a PCle to PCI Expansion System followed by one or more PCI to PCI Expansion Systems Only after you have all expansion systems working without any Bp Party PCI cards should you attempt to install any 3 Party PCI cards Appendix B Need More Slots 47 MAGMA Multiple expansion System configuration has problems Y Determine which one s are missing and ng Can you see reinstall See No j I Chapters 2 amp 3 and ini a Appendix B Yes
16. 4 MAGMA PCI Expansion System User s Manual 13 Slot PCI to PCI Expansion With Surveillance Pro 2 Remote Monitoring and SNMP Capability Model PT3RR TEL Copyright O 2007 Mission Technology Group Inc DBA Magma This publication is protected by Federal Copyright Law with all rights reserved No part of this publication may be copied photocopied reproduced stored in a retrieval system translated transmitted or transcribed in any form or by any means manual electric electronic electro magnetic mechanical optical or otherwise in whole or in part without prior written consent from Magma Limitation of Liability Information presented by Magma in this guide is believed to be accurate and reliable However Magma assumes no responsibility for its use No license is granted by implication or otherwise to any rights of Magma Product specifications and prices are subject to change without notice Trademark References Trademarks and registered trademarks are proprietary to their respective manufacturers MAGMA Table of Contents PREFACE oeste see dI DM DV EUR AGOVISOLIOS eget eR np oe Salely INSUUCHONS em I i When Working Inside a Computer eeeeeeeeeeeeeeeee i Protecting Against Electrostatic Discharge ssuesssssse iii CHAPTER 1 INTRODUCTION eeeeee eren nennen nnn 1 General pecifiGallOl Siue rame qaiutissoe ulus a to Etetui
17. ANT CC is coton tae ica en mda pud ecccudu cuta tec uoti cente rada usus Putas 17 Surveillance Pro 2 Web Page scorsa T 18 Configuring Surveillance Pro 2 oes ctocer reed cn eese decies 18 EICHENSEER E TTD tuteeceedenea emails 19 IP AUO OS Sci cR PR 19 Subnet Mask and Gateway Address cccccccccceeeceeeeeeeeeeeeeeeeeeeeeeeeeneeeess 21 Surveillance Pro 2 Email Notification Setup seeeeeese 22 SMTP OAOUEBSS aana terea eva e citer ves ae deut ecient yc ohare 22 Recipient s Email Address Email Address 1 4 23 Table of Contents i MAGMA Administration Name and Password Setup sssesmmmm 23 From Emal AddEess scc t e d on riae Ue Ur NS 23 Finalizing Surveillance Pro 2 Configuration ssseeeeeees 24 Removing Faults From Surveillance Pro 2 cccccccccccecececeeeeeeeeeeeeeeeeeeeees 24 CHAPTER 6 CHASSIS MAINTENANCE 25 Hot Swappable Power Supply ccceeccccceeeeeeeseeeeeeeseeeeeseeeeeeeeeeaas 25 FIC DIACING zc TEE OD m 26 Adjusting the Digital Display Window eese 27 CHAPTER7 TROUBLESHOOTING eeu 28 Locate the PrODIOITI cos cedere nep bts up edi ae pedis tema edat 28 My Computer Can t Find the PCI Expansion System 29 When Nothing VVOIKS duco sri econ erc rim e savas eae tace tUm ev
18. CPU and back again Under most circumstances the effect cannot even be detected However under other conditions it can be important to know about Fan Out For reasons described in bullet 23 above we recommend using a fan out configuration when you need to add successive PCI expansion systems to the host computer This addition to the PCI bus hierarchy is at the peer level of other existing expansion buses thus adding breadth to the PCI bus hierarchy since these buses will be at the same hierarchical level within the system configuration You may use either PCle or PCI host cards in your host computer depending on available slots and your performance requirements You must ensure that you have the corresponding PCle to PCI Expansion System or PCI Expansion System chassis to connect with your host card and support your desired configuration Appendix B Need More Slots 43 MAGMA Proprietary Expansion Cable The Fan Out Configuration is the recommended solution It typically provides optimumperformance on most gstemsbecause thee ae fewer PCI Bidgesbetween the Computer CPU and the PCards Proprietary Expansion Cable In this configuration you have fewer Toll Booths PCI Bridges to pass through therefore there are fewer opportunities for concern For clarification it is necessary to understand that the amount of latency caused by any PCI Bridge even those built in
19. S deupsnccasdcaasgulaseeedssietgnns 1 Pre Installation Information cccccccceeccceeececeeeececeseeeeseeeeeseeeeseeeesseeees 1 ESS Nc REI a eeeeeonk Aces 2 Tools Required for Installation cccccssscccccsseeeeeceseeeeesseseeeesseeeeeeeeeas 2 CHAPTER 2 HARDWARE INSTALLATION 3 Berre VOUS COMM srt MEE E T T 4 Install PCI Host Interface Card cccccccccsesecccceesesseseeeeeeeseeeeeeeeeeeeeeeaas 4 Attach PCI Expansion and Power Cable eeeeeeessssss 5 Recheck ING INSTA ALON eases dise osudieti eai 6 Applying Power Correctly ccccccccscccccceecceseseecceeeeeeseeeeeeeeeesseaeeeeeeeeeaas 6 irela ilare PiE o paeen E 6 vwisiiuigre DOWD nsaan E A a dates 7 CHAPTER 3 VERIFY INSTALLATION e 8 Wihdows 2000 and XP iessen a aa 8 WAG OS Tr 9 CHAPTER 4 INSTALL 3 PARTY PCI CARDS e 11 Remove PCI Expansion Chassis Cover esssessee 11 PCI Expansion Interface Card cccccccccccsssseeeeeeeeeeaeeeeeeeeeesseaeaeeeeeeees 12 Install PCI Cards in PCI Expansion Chassis sss 13 System Should Be Up and RUNNing ccccsseeeeeeeeeeeeeeeeeeeeeeeeeeeeaes 14 miniis ale ilo 6 e a iU I TIS 15 Rack INS Allan ONS zu deiode Rte a esee iain 16 CHAPTER5 REMOTE MONITORING 17 STRING S
20. SubDevice ID Revision ID Base class code Sub class code Programming interface Header Type Built In Self Test Bridging Information PCI bus number CardBus bus number Subordinate bus number Tilter Settings No window l04Ch Texas Instruments TI amp Cl6h PCIl250 PC card Cardbus Contro Ellh Compaq B04359h Unknown 02h 06h Bridge Device 07h CardBus Bridge 00h CardBus Bridge 62h CardBus bridge Multiple functio No 00h e PCI Bus Numbering Doooo0000h DOIFFFFFh ooz00000h 2 MB Prefetchable No window open No window open CardBus socket Registers ExCa amp Base address Register Interrupt Line Interrupt Pin Device Configuration I space access Memory space access Bus master Special cycles operations Memory write and Invalidate Resource Allocation FFFE000h Locate anywhere in 32 bit IRQ 11 OBh Enabled t s a good sign if any of Enabled these read Enabled Disabled Disabled You should save this data as a file on your computer Please include your name and date as part of the file name with an extension of bpd Then email this file to support maqma com if you are experiencing configuration problems Chapter 8 Howto Get More Help 39 MAGMA Retuming Merchandise to MAGMA If factory service is required a Service Representative will give you a Return Merchandise Authorization RMA number Put this number and your r
21. assign an IP address that has a reservation set up for the MAC of the Ethernet interface If there is not a reservation set up on the DHCP server the DHCP server will automatically assign the next available address from its IP pool each time the chassis is restarted This will make is almost impossible to monitor manually To use DHCP simply enter a O zero in the IP address and subnet mask fields Near the rear of the chassis there is a decal with the MAC Media Access Control number and chassis manufacturer ID The MAC is used in conjunction with a DHCP server to give the Surveillance Pro 2 its IP address The Surveillance Pro 2 is set to a factory default IP address of 192 168 1 100 Use the MAC of the Surveillance Pro 2 as the unique identifier for your DHCP server to set the Surveillance Pro 2 to an IP address that will work with your network The IP address of the Surveillance Pro 2 can be verified by pinging the address that you set it to For example open a Command Prompt Window and type ping 192 168 1 100 You should see a set of replies back from the Surveillance Pro 2 with the time it took for the response 20 Chapter 5 Remote Monitoring MAGMA Command Prompt Gi ping 128 1 1 25 Finging 128 1 1 25 with 32 bytes nf data Reply from 128 1 1 25 hytez 32 tinet1 ne ITL 64 Hepple From 12H 1 1 25 hy itiMins UTLinh4 Reply from 128 1 1 25 hytez 32 TIL 64 Heply From 12H8 1 1 25 hutez 32 tainciiH
22. ay not see the PCI to PCI Bridge or it will have a small yellow u in front of it a ve e gt 8 m e a E SOLO EHE Advanced Configuration and Powar Interface ACPI PC fill Microsoft ACPI Compliant System Bl ACPI Fan ACPI Fixed Feature Bufton IBI ACPI Lid m ACPI Sleep Button ACPI Thermal Zone Microsoft AC Adapfer Microsoft ACPI Cdmpliant Control Method Battery Microsoft ACPI Zompliant Control Method Battery PCI bus p 56K PCI Vdice Modem SF 11561V R94 t il Intel 2371 AB EB PCI to ISA bridge ISA mode A Intel 8247 1ABJEB PCI to USB Universal Host Controller E Intel 874438 Pentium r II Processor to AGF Controller m Intel 924438 Pentium r II Processor to PCI Bridge H Inteli 8237 14B EB PCI Bus Master IDE Controller d TexAs Instruments PCI 1450 CardBus Controller fos ACT SEE 150 CardBus Controller Lol DEC 21150 PCI to PCI bridge Device Manager 2 Proceed to Chapter 7 Troubleshooting for help with Windows installation problems Mac OSX When using Mac OS X no additional software or drivers are needed As long as you are using Mac OS X Version 10 2 2 or newer the operating system should automatically recognize the MAGMA expansion chassis Select About This Mac under the Apple Icon VE fj Help Viewer File Edit Vil Go Library Window Help About This Mac Software Update M5 X Software System Preferences Dock Location Then click the More Info button gt click on
23. ble to provide the best support zs Pru rs Important The MAGMA PCI Expansion System is designed to function exactly like your desktop computer This means that you should follow the PCI card maker s instructions for installation on a Windows or Mac computer as if the expansion chassis WAS the desktop computer When correctly installed there is no difference to the operating system removable cards or most software Chapter 7 Troubleshooting 33 MAGMA Windows Error Codes If you are having a problem with one of your devices and the Device status box shows a Windows Error Code refer to the following list of error codes for guidance PCI standard PCI to PCI bridge Properties Genetal Driver Details Resources SI PCI standard PCI to PCI bridge J Device type System devices Manufacturer Standard system devices Location PCI Slot 6 PCI bus 5 device 0 function 0 Device status This device is not workina properly because Windows cannot load the divers requaed tor this device Code 31 Lock Troubleshoot to start the troubleshooter Tor thes device Device usage Use this device enable v Cancel Error Code Description Action This code indicates that there is a problem with the 3 Party PCI Card driver If necessary contact the PCI Card s manufacturer for updated PNP compatible drivers If all else fails contact Magma Technical Support for further assistance On the Bridge If you receive error co
24. boards Perform service at an ESD workstation and follow proper ESD procedure to reduce the risk of damage to components Magma strongly encourages you to follow proper ESD procedure which can include wrist straps and smocks when servicing equipment You can also take the following steps to prevent damage from electrostatic discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the components anti static packaging material until you are ready to install the component in a computer Just before unwrapping the anti static packaging be sure you are at an ESD workstation or grounded Preface lii MAGMA When transporting a sensitive component first place it in an anti static container or packaging Handle all sensitive components at an ESD workstation If possible use anti static floor pads and workbench pads Handle components and boards with care Don t touch the components or contacts on a board Hold a board by its edges or by its metal mounting bracket iv Preface General Specifications The MAGMA P13RR TEL is a rugged COTS Commercial Off The Shelf 13 Slot PCI to PCI Expansion System designed specifically for industrial telephony and military grade configurations requiring remote monitoring capability In addition this expansion was designed to meet MIL STD 461E The expansion chassis is fully compliant with the PCI Local Bus Specification This MAGMA expansion
25. connected properly Be sure you followed the instructions in earlier sections of this User Guide Always remember to power On and Off correctly when rechecking and testing your installation If you are still having problems try these simple troubleshooting steps My Computer Can t Find the PCI Expansion System When Nothing Works My PCI Card Doesn t Work The PCI to PCI Expansion System is correctly displayed as a PCI standard PCI to PCI bridge Windows Device Manager and as a pci bridge MAC Apple System Profiler When connected and functioning correctly this Expansion System will be displayed as follows PCI standard PCI to PCI bridge PCI standard PCI to PCI bridge BE Intel R PRO 1000 MT Server Adapter 4 PCI standard PCI to PCI bridge Windows Card Type Bus Slot pci bridge pci PCI SLOT 2 pci bridge pci PCI 7x4 ATTO ExpressPCI UL3S scsi 2 PCI Bua ATTO ExpressPCl UL3S scsi 2 PCI Bx pci bridge pci PCI Exc MAC If this is not what you see when you verify your installation the following troubleshooting steps may help you to locate and resolve your installation issues without having to call Technical Support 28 Chapter 7 Troubleshooting MAGMA My Computer Can t Find the PCI Expansion System If the expansion system is not visible in your Windows Device Manager or your Apple System Profiler at all you will need to turn off your computer first and then the MAGMA expansion chassis second and test all c
26. ct the interference at his own expense This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment The assembler of a personal computer system may be required to test the system and or make necessary modifications if a system is found to cause harmful interferences or to be noncompliant with the appropriate standards for its intended use Industry Canada This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num riqu de la classe A est conform la norme NMB 003 du Canada CE CE The product s described in this manual complies with all applicable European Union CE directives Magma will not retest or recertify systems or components that have been reconfigured by customers 50 Appendix C Compliance Magma 9918 Via Pasar San Diego CA 92126 USA Phone 858 530 2511 Fax 858 530 2733 WWW magma com Manual P N 09 09907 01 A1
27. de 12 on the first PCI to PCI Bridge call Magma Technical Support On the PCI Card This usually means the memory I O or prefetch is more than has been allocated Call Magma Technical Support 34 Chapter 7 Troubleshooting MAGMA Error Code Description Action The driver for the PCI Card is not installed on your system 28 Reinstall the PCI Card driver following the manufacturer s instructions If that fails to fix the problem call the card PCI Card manufacturer for new drivers The PCI host card or expansion chassis are not working correctly Reinstall the PCI host card into the computer s PCI slot and recheck all cable connections If the error code remains try another PCI slot If you still have the error call Magma Technical Support For all other error codes call On the PCI to PCI Bridge Magma Technical Support Other Codes On the PCI Card Card Manufacturer s Technical Support after first verifying that the MAGMA expansion system is installed properly If you are still having problems contact Magma Technical Support for more help Chapter 7 Troubleshooting 35 MAGMA Frequently Asked Questions FAQ You can visit the MAGMA Technical Support FAQ pages on the Internet at www magma com support Contacting Technical Support Our support department can be reached by fax at 858 530 2733 or by phone at 858 530 2511 Support is available Monday through Friday 8 00 AM to 5 00 PM PT W
28. e can provide information to you and our Technical Support Group such as PCI Bus Numbering Resource Allocation and other information that may prove useful when debugging expansion chassis or PCI card problems If you are experiencing problems setting up your system you should run PClScope before contacting the Magma Technical Support Group With the MAGMA expansion chassis powered up and connected to your computer load and launch the PClScope application The PClScope Program will be installed on your computer and a window similar to the one shown below will appear The example was taken from a Compaq Armada 7400 38 Chapter 8 How to Get More Help PCIScope C WINDOWS DESKTOP SAMPLE BPD ue File Edit View Descriptions Tools Window Help Bus 00h i i Multifunctional device Cc 53 00 00 Compaq DRA B9 00 01 Compaq DRA 8 48 Cardbus bridge Texas In EF EOC 00 Socket 0 53 00 01 Socket 1 i i Multifunctional device Cc B9 DE 00 Compaq CET B9 0E 01 Compaq Trifle 9 06 02 Compaq USB c5 Bus 01h 489 00 00 3 Inc 860260 Vi 58 Bus 04h 89 00 00 Digital Equipment C 3 Bus 05h E93 04 00 Digital Equipment C 3 Bus 06h i is Multifunctional device Br B3 04 00 Brooktree Corp B3 04 01 Brooktree Corp E Bus 03h MAGMA Information PCI Registers PCI Registers form PCIl250 PC card Cardbus Controller CardBus Bridge Bus 00h Device OCh Function 00h Vendor ID Device ID SubVendor ID
29. e vedi Um 30 My Computer Hangs During Power Up eeeeeee 31 My PCI Card Doesn t Work ccccccccecececeaeeueeeeeeeeeeeeeeseseauaaeesseeeeeeeeeess 32 Support for 3 Party PCI CArdsuuicasssastete det deb cedens 33 Windows Error God6Gs naive tue cnp E EE E ERTEN 34 CHAPTER8 HOW TO GET MORE HELP 36 Frequently Asked Questions FAQ ccccccssescccceeesceeeseeeeeeeeseeeeeeseeees 36 Contacting Technical Support seeeeeeeessseseeeeeeernnerenennen 36 MAGMA Debug Utlys ch teme Rc uenis 37 PCIScope Software UtlibJa uuu teuec euoud qe tuo ueni paul ue tube edet ao Puuyis 38 Returning Merchandise to MAGMA ccccccsseeeeeeeeseeeeeseeeeeeeeseaeeeeees 40 APPENDIX A BUS HIERARCHY ccce rennen nnne nnns 41 siam 41 APPENDIX B NEED MORE SLOTS serere 42 Multiple PCI Expansion System Configurations 42 FAOU a eal dace tale asa shee teal a tee tole ae oat ah Lade 43 Verify your configuration sns airna i eaa Eran a Edaini 44 Daisy I II E EE 45 Verify your configuration eeeeessssesssseeeeeeenen nennen 46 Combination Configurations ccccccccccssssssessseeeeeeeeeeeseaeeaeeseeeeeeeeeeeeeeeeeaeas 46 PGI Card Onli ts cs caked en n e aR 47 Power On Sequence for Advanced Configurations 47 Troubleshooting Advanced Co
30. er Details Resources 4 g PCI standard PCI to PCI bridge Device type System devices Manufacturer Standard system devices Location PCI Slot 6 PCI bus 5 device D function 0 Device status This device is not working properly because Windows cannot load the divers required For this device Code 21 eshoot ho star the reuibleshooter l or this device Device usage Use this device enable Look for the Error Code in the box in the center of the Properties Window and then go to the Windows Error Code section for information on how to resolve this issue MAC If you have already reinstalled and reseated everything according to instructions in Chapter 2 and the PCI to PCI Bridge is still not visible in the Apple System Profiler call Magma Technical Support Appendix B Need More Slots 49 FCC NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to corre
31. er and peripherals from their power sources to prevent electric shock or system board damage 3 Disconnect any telephone or telecommunications lines from the computer li Preface MAGMA In addition take note of these safety guidelines when appropriate A To help avoid possible damage to systems boards wait five seconds after turning off the computer before removing a component removing a system board or disconnecting a peripheral device from the computer When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs If you are disconnecting this type of cable press in on the locking tabs before disconnecting the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before connecting a cable make sure both connectors are correctly oriented and aligned Do not attempt to service the system yourself except as explained in this manual Follow installation instructions closely Protecting Against Electrostatic Discharge Waening Electrostatic Discharge ESD Warning Electrostatic Discharge ESD is the enemy of semiconductor devices You should always take precautions to eliminate any electrostatic charge from your body and clothing before touching any semiconductor device or card by using an electrostatic wrist strap and or rubber mat Static electricity can harm system
32. eturn address on the shipping label when you return the item s for service MAGMA will return any product that is not accompanied by an RMA number Please note that MAGMA WILL NOT accept COD packages so be sure to return the product freight and duties paid Ship the well packaged product to the address below MAGMA RETURNS DEPT RMA 9918 Via Pasar San Diego CA 92126 USA It is not required though highly recommended that you keep the packaging from the original shipment of your MAGMA product However if you return a product to MAGMA for warranty repair replacement or take advantage of the 30 day money back guarantee you will need to package the product in a manner similar to the manner in which it was received from our plant MAGMA cannot be responsible for any physical damage to the product or component pieces of the product such as the host or expansion interfaces for PCI expansion chassis that are damaged due to inadequate packing Physical damage sustained in such a situation will be repaired at the owner s expense in accordance with Out of Warranty Procedures Please protect your investment a bit more padding in a good box will go a long way to insuring the device is returned to use in the same condition you shipped it in Please call for an RMA number first 40 Chapter 8 How to Get More Help Bus Hierarchy The following figure is representative of the PCI Bus hierarchies for the 13 Slot PCI to PCI Expansion System Thi
33. fan completely from the chassis Replace the fan with a new one PN 26 00028 01 which is available from Magma 26 Chapter 6 Chassis Maintenance MAGMA Before you attempt to reinstall the new fan be sure to position the new fan correctly using the direction arrows on the side of the fan Make sure that the air flows into the chassis as indicated by the arrows Reconnect the power cable add the front grill to the fan and secure with the four 4 white thumb screws Reinstall the Surveillance Pro 2 control panel and the cover Finally restore power to the expansion chassis and then the host computer It may also be necessary to press the yellow alarm reset button to completely clear the fault and restore normal monitoring conditions Adjusting the Digital Display Window The Digital Display Window on the Surveillance Pro 2 control panel is adjusted at the factory for optimum viewing However if lighting or other conditions dictate you can easily adjust the contrast of the window for better viewing under present conditions To adjust the contrast of this window simply use a small flathead screwdriver to turn the Blue Adjustor Control either clockwise or counter clockwise for better viewing Turn Blue Control to Adjust Contrast Chapter 6 Chassis Maintenance 27 Locate the Problem If you are having trouble with the MAGMA expansion system verify that all cards are seated properly and all cables are
34. hen contacting MAGMA Technical Support please be sure to include the following information 1 Name 7 Serial Number 2 Company Name 8 Computer Make 3 Phone Number 9 Computer Model 4 Fax Number 10 Operating System and Version 5 Email Address 11 Make Model of PCI cards in expansion chassis 6 Model Number 12 Detailed description of the problem You can also visit our web site at www magma com support For a quick response use the Technical Support and RMA Request Form available in the Support Section of the website Simply complete the form with all required information Please make sure that your problem description is sufficiently detailed to help us understand your problem For example Don t say Won t boot up Do say Tried all the steps in the Troubleshooting Section and it still won t boot up For faster diagnosis of your problem please run the two utility programs described in the following sections and include the diagnostic files they generate with your email 36 Chapter 8 How to Get More Help MAGMA MAGMA Debug Utility Occasionally Magma Technical Support may request Windows users to produce and email a MAGMA debug log file to help them resolve your problem This file should be emailed to support magma com This file should have a log file extension To create the log file follow these instructions 1 Locate a file called dbgview exe on the MAGMA CDROM 2 Double click on the file dbgview e
35. herboard You can easily add two or more Magma expansion systems to your current system in either a fan out or daisy chain configuration Each of these configurations has advantages and uses To determine which type of configuration you wish to use you should first understand a few basic facts 1 In a desktop computer the bios enumerates automatically behind PCI bridges In the Magma configuration the bios finds the Magma host card in a PCI slot The bios configures it and then looks beyond it to find any PCI cards installed in the expansion chassis The bios then configures the cards and allocates resources Empty PCI slots are ignored during configuration In theory your computer should be able to travel across up to 255 PCI buses to identify and configure all installed PCI cards Unfortunately not all computers are created equal The 255 PCI bus limit is actually a theoretical maximum The practical limit is somewhat lower but should still be a fairly large number In a desktop computer the bus numbers tend to be lower 0 1 2 etc Once the bios is finished configuring everything and assigning resources the Operating System starts loading and activates the PCI cards found When adding more Expansion Systems to an existing system be sure to connect and test them one at a time This will allow you to quickly resolve any connectivity or other issues right at Important the start DO NOT INSTALL any
36. i e symbol characters Using special characters will result in your not being able to access Surveillance Pro 2 s administrative functions Admin Name admin Admin Password password The same rules listed for the administration name setup apply to the password setup It is wise to write down the administration name and password and store it in a safe location You cannot reenter the administration page without them If you ever lose your ID password or are otherwise locked out you can reset the Surveillance Pro 2 system to its factory default ID password shown above Contact Magma Technical Support for more information From Email Address Lastly you need a from email address The From email address needs to be a valid email address for your SMTP domain From Email mm Address Chapter 5 Remote Monitoring 23 MAGMA Most SMTP servers will reject the email that Surveillance Pro 2 is trying to send if it does not belong to its domain Finalizing Surveillance Pro 2 Configuration Once you have filled in all of the needed information hit the submit button for the data to be saved to the Surveillance Pro 2 In order for the new settings to take effect either the power to the chassis needs to be cycled or the yellow reset button on the chassis monitoring system needs to be pressed To test the email configuration create a fault condition on your chassis This can be accomplished by switching off a power supply
37. il notifications you must setup the following an SMTP address and a recipient s email address SMTP Address Enter an SMTP server address in dotted decimal format This can be obtained from your internet service provider SMTP Address 999 999 999 999 Alternately if you know your SMTP server name you can ping it from a command prompt to obtain the SMTP IP address 95 Command Prompt Coping sntp registeredsite con Pinging sntp reqisteresdsite com 64 245 40 129 with 22 bytes of data Reply fron 64 225 255 129 hytez 32 tine b nz IIL 52 iceplu Fron bt Agg l29 bytes sd time bens Ll babe Reply Fron 64 225 255 129 hytes 32 tine 458ns TTh 52 Reply fron 64 225 255 129 bytes 32 time b nz IIL 52 Cosy 22 Chapter 5 Remote Monitoring MAGMA Recipient s Email Address Email Address 1 4 At least one email address must be set up to send the remote email notification messages to The email address needs to be less than 45 characters Up to four recipient s email addresses can be entered If you need more than four email addresses try combining some of them into a group address Email Address 1 Email Address 2 00 Email Address 3 000 Emal Address 4 m Administration Name and Password Setu The administration name can be any combination of alphanumeric characters up to 10 characters in length It is case sensitive but DO NOT USE special characters
38. ion page When you click on it a password dialog box will appear Enter a user name and password The factory default for 18 Chapter 5 Remote Monitoring MAGMA the username is admin and factory default for the password is password both in lower case Surveillance Pro II Hame Value Chasis name MAGMA IP Address 182 168 1 100 Subnet Mask P565 265 255 0 Gateway 7 Address SMIP Address EmdAddes l EmalAddress 2 EmalAddress83 Email Address 4 e Adma Mame adman Admm Password password Submit Reset Chassis Name The chassis name is blank by default In order to help identify which system has an error you should give the chassis a meaningful name such as MAGMA or MAGMAO0O1 if you have more than one system There is a 100 character limit on this field Chassis name MAGMA The chassis name will be included in the email notification of chassis status IP Address Your network administrator can assist you in setting up a reservation and using appropriate values for the IP address subnet mask and gateway address fields Remember every device on your network needs to have a unique IP address There are two ways to set up the IP address of the Surveillance Pro 2 The first option is to specify an IP address as shown IP Address 192 168 1 100 Chapter 5 Remote Monitoring 19 MAGMA The second option is to have a DHCP Dynamic Host Configuration Protocol server
39. lly route the cable to the rear side of the expansion chassis and attach it to the 68 pin connector as shown below Power Cord 68 Pin Connector Connectors for PCI Expansion Cable y Tn y y 2 E p f Ld Le ey Individual RJ45 On Off Ethernet Switches Connector Secure the cable with the captive thumb screws It is important that the cable be attached securely to the connectors at both ends Before connecting the power cords check that the expansion chassis On Off switch is set to the OFF position This switch is located on the right side of the monitor control on the front of the chassis If at all possible plug all power cords from the MAGMA expansion chassis and your host computer into a shared power strip preferably one that has surge and noise suppression circuitry built into it Chapter 2 Hardware Installation 5 MAGMA e Recheck the Installation Check your installation before powering up the MAGMA expansion chassis for the first time Although the power supply has an over voltage protection device built into it it may not trip in time to fully protect a device that has been improperly connected or whose power cable has been damaged C Applying Power Correctly Starting Up You must apply power to the MAGMA expansion chassis BEFORE you power up your computer This will allow the higher numbered PCI buses in the PCI bus hierarchy to be at a stable state when the host system iss
40. mputer followed by the MAGMA expansion chassis 2 Remove the PCI card displaying a problem 3 Replace the problem card with a simple PCI card such as an Ethernet card that has drivers built into the operating system Using this type of card will avoid any future questions about drivers possibly being installed incorrectly 4 Turn on the MAGMA expansion chassis and then turn on the computer 32 Chapter 7 Troubleshooting MAGMA Windows 9 MAC Next open the Device Manager View by Connection selection If the is gone the problem is with the 3 Party PCI card or the card drivers You should go to the Windows Error Codes section of this chapter to learn how to troubleshoot using error codes If the a is still visible the problem may be with the MAGMA expansion system Please contact Magma Technical Support for further guidance and or a replacement product If an error shows on any of the PCle to PCI Bridge Connections call Magma Technical Support immediately Next open the Apple System Profiler and if the PCle to PCI Bridge Connections and the 9n Party PCI card s are now correctly visible Support for 3 Party PCI Cards Magma will provide reasonable technical support to with 3 Party PCI cards However if you have verified a successful installation of the MAGMA PCI Expansion System as defined in Chapter 4 but experience difficulty installing your 3 Party PCI cards the PCI card manufacturer may be a
41. na Ilh h1 ing statistics for 128 1 1 25 a amp fent 4 Received 4 Last tx lowe Approxinate round trip tines in milli seconds Minimum Ans Maximun Ams Average Ans rad Subnet Mask and Gateway Address The subnet mask can be used to determine which network a particular IP belongs to It is helpful for dividing a host to many different subnets The gateway address is used to point Surveillance Pro 2 to the router used to gain access to the Internet If your DHCP server is configured to assign DHCP clients with a gateway address simply enter a O in the gateway address field Otherwise enter the appropriate value in the field in dotted decimal format an example of dotted decimal notation would be 64 225 254 129 If you entered a specific IP address in the IP Address field above you must also enter an IP address in the Subnet Mask and Gateway Address fields If you are using DHCP and used a 0 in the IP Address field enter a 0 into these fields Subnet Mask 255 255 255 0 Gateway Address 192 168 1 2 The actual subnet mask and gateway address can be found by typing ipconfig at the command prompt Chapter 5 Remote Monitoring 21 FERE DD TIERE Windows HI IF Conf iyuration Ethernet adapter FLY LP Bddrexz ew ws we oe i b un at Haz L 1 L E m Ee u m 7 n Ft Default Gateway Surveillance Pro 2 Email Notification Setup In order for Surveillance Pro 2 to send ema
42. nd of the Bracket and insert it from the top into the bar so that the round holes on the Bracket align with the round tips inside the bar When aligned release the Bracket The Bracket should move freely 4 Take the Screw and insert it through the slot in the edge of the bar so that it will align with the threaded opening in the closed end of the Bracket and start to thread it by turning it clockwise 5 You will notice that the threading action will start to adjust the closed end of the Retainer toward the PCI card directly below Continue to tighten the Screw until it fits snuggly onto the top of the PCI card Chapter 4 Install 3 Party PCI Cards 15 MAGMA Finally replace the host computer cover and the expansion chassis cover Rack Installations Installing your new P13RR TEL into an equipment rack has never been easier Simply attach one of MAGMA s optional Rack mount slide kits PN RSLIDES XX to allow you to mount the chassis in a computer rack and then simply Slide the chassis in and out whenever you need to do work on or in it These sets come in various lengths to accommodate various racks Contact MAGMA for more information or to order a set When ordering replace the XX in the part number with your required kit size 18 24 26 or 28 inches 16 Chapter 4 Install 3 Party PCI Cards The Remote Monitoring System Surveillance Pro 2 adds the ability to remotely monitor the status
43. nfigurations cccccssseseeeeesseeeeeeeeaeees 47 Finding the Problem GarQ iiie creto eene ta s npn Ert a knee 49 APPENDIX C COMPLIANCE cce erer e Lree rrr ener rna 50 geom 50 Md stry Canadas ie N E E EEN 50 OE sadense e EM ML EA IM M LL 50 ij Table of Contents Advisories Five types of advisories are used throughout this manual to provide helpful information or to alert you to the potential for hardware damage or personal injury They are Note Important Caution Warning and Danger The following is an example of each type of advisory NOTE Used to amplify or explain a comment related to procedural steps or text IMPORTANT Used to indicate an important piece of information or special tip to help you CAUTION Used to indicate and prevent the following procedure or step from Caution causing damage to the equipment WARNING Used to indicate and prevent the following step from causing Warning injury DANGER or STOP Used to indicate and prevent the following step from causing serious injury or significant data loss Disclaimer We have attempted to identify most situations that may pose a danger warning or caution condition in this manual However Magma does not claim to have covered all situations that might require the use of a Caution Warning or Danger indicator Preface i MAGMA Safety Instructions Always use caution when
44. of 3 Party PCI cards it is recommended that the cards and their drivers if any are installed and tested individually This practice will reduce troubleshooting tasks in the event of a problem Chapter 4 Install 3 Party PCI Cards 13 MAGMA Make sure that all PCI cards are fully seated in their connectors When correctly seated in its connector you will notice a firm resistance when you pull up gently on the card To keep the cards in place secure them in the enclosure with their retaining screws supplied with the MAGMA expansion chassis The sheer number of PCI cards and device drivers available makes it impossible for Magma to fully test and certify all available PCI cards for use in the MAGMA expansion chassis Our best advice to you in this regard is to insist on full PCI Specification compliance from your card and system vendors Cards and systems should be at least PCI Specification Revision 2 0 compliant or better Compliance in your system motherboard PCI cards and console firmware or BIOS is your best assurance that everything will install and operate smoothly Important Not all PCI cards are as well behaved as they should be Sometimes simply moving a PCI card that is having a problem to a different slot or reordering your cards in their slots will alleviate behavior problems En System Should Be Up and Running Apply power to the MAGMA expansion chassis first then power up the computer Use the
45. ords and cables to ensure you have everything connected correctly If everything seems to be connected correctly and you are sure you have applied power correctly power up expansion chassis first and then the computer then try these additional troubleshooting steps Double check the PCI host card to ensure it is inserted correctly in a PCI slot ry moving the PCI host card to a different PCI slot Check for a bad cable or connection Try another expansion cable if you have one fthe expansion system is still not visible after trying all of the above steps go to Chapter 8 to see about getting additional help Windows If the PCI to PCI Bridge is now visible but contains a in front of it it has a problem that must be fixed To identify this problem right click on the line with the and select Properties from the pop up menu EE L J 1 Update Driver Resolve the identified problem or go to Disable Chapter 8 to see about getting additional Babs help Scan For hardware changes MAC Go to Chapter 8 to see about getting additional help Chapter 7 Troubleshooting 29 MAGMA When Nothing Works The following troubleshooting steps will help you when the computer or chassis won t turn on or nothing seems to work correctly Check all power and PCI cables to make sure they are connected correctly Yes Congratulations No Check source power to tha outlet s where the computer and
46. port ii If it still hangs the problem is in the computer and not with the MAGMA expansion system or the 3 Party PCI cards b If it boots up OK without any 3 Party PCI cards installed try adding only one card and see if it boots up l If it boots up OK with one card in it shut it down in the proper order of course and swap cards Repeat this until all cards have been tested If they all test OK then add them back one at a time until you find the combination that doesn t work or you are running fine If you find a bad card call Technical Support If you don t congratulations you fixed it ii If it still hangs up try a different card this one is probably bad or has driver problems If the second cards works troubleshoot the first card If the second card also fails call Technical Support Chapter 7 Troubleshooting 31 MAGMA My PCI Card Doesn t Work Follow these simple troubleshooting steps to resolve typical cis Party PCI card problems PCI Card Doesn t Work Reinstall Drivers u rie aS and check card function again Device Manager or Apple Profiler confirm problem with PCI Card Call card Yes Congratulations manufacturer s technical support Check Error Codes Try a different slot Call MAGMA technical support at 858 530 2511 The following additional steps might also help when the above troubleshooting steps for fail to resolve your problem 1 Shut down the co
47. s figure pictorially conveys the overall PCI bus topology of the system 13 Slot Topology PCI PCI Bus 0 Bus 1 PCI PCI PCI Bus 2 Expansion Host Interface Slots 4 9 Interface PCI Bus 3 Slots 4 10 Secondary Bridge In general we do not know what the actual Bus numbers are We only know how they increment starting from the PCI expansion host card The key point in the figure of the 13 Slot Topology is that the connecting cable between the PCI expansion host card and the 13 Slot backplane is actually a PCI bus itself This is represented in the Windows Device Manager as shown below PCI standard PCI Ea PCI bridge E DEC 21150 PCI to PCI bridge LSI Logic S3C 1010 66 Device im LST Logic 33 1010 66 Device All PCI cards installed in the PCI Expansion chassis will appear on the Third PCI Bus behind the PCI Bus that the PCI host card is installed on f you need to know the actual Bus number right click on the Bus and select Properties Appendix A Bus Hierarchy 41 Multiple PCI Expansion System Configurations The PCI Local Bus Specification defines the PCI bus as a hierarchical bus where PCI to PCI Bridges PPBs may be used to add levels to the PCI bus hierarchy Because hierarchies are organized systems arranged into different levels you can take advantage of this automatic organizing and layering to expand the number of available PCI slots beyond the number available in your computer s mot
48. serted into the slot and fastened to the chassis correctly Factory installed Expansion Interface Card 12 Chapter 4 Install 3 Party PCI Cards MAGMA After you have verified the card installation check the card hold down assembly that is holding the card securely to the card hold down bar If necessary use the adjustment screw to tighten the card hold down brace 3 Install PCI Cards in PCI Expansion Chassis N When installing PCI cards or hard drives please ensure that the input current rating specified on the AC input label is not exceeded Slot ordering in the 13 Slot PCI to PCI Expansion chassis should begin with Slot 4 previously identified as the slot next the slot identified as the Expansion Interface slot Generally when installing 3 Party PCI cards in the MAGMA expansion chassis it should make no difference which PCI slot you place your cards in unless specified by the card manufacturer Remove the PCI card hold down bar first Remove 4 thumb screws JU ET qn i u T tit NP xE l N 71 viu EG gy PEE Se imm sid 7 E T Install each PCI card following the PCI card manufacturer s recommendations Some PCI card manufacturers recommend that you install their software driver s prior to installing the hardware If this is the case you should install their driver before you connect and power up the expansion chassis To reduce potential problems with the installation
49. system consists of a PCI Host Interface Card a PCI expansion cable a shielded high speed cable a 16 gauge steel expansion chassis containing a 13 slot PCI backplane the Surveillance Pro 2 remote monitoring system and status panel a redundant power supply and high volume cooling fans Item Description 13 standard PCI slots 32 bit 33MHz Black 4U Rack Mount 19 W x 7 H x 18 D 35lbs or 15 9kg 1 meter PCI Local Bus Specification Revision 2 2 Revision 1 1 132 MB sec Theoretical Max of PCI 33 32 3 120mm 92CFM fans Dual Redundant N 1 400W Power Suppl 53 000 hours 0 to 50 C Operating Temperature 20 to 60 C Storage Temperature 596 to 8596 Relative Humidity Non condensing Mac OS X version 10 2 24 RedHat Linux 9 1 Year Return to Factor Available Options 1 5 meter cable PN SUBCBL1 5HF CardBus Card required to use the expansion chassis with a laptop computer PN SUBCBHIF Rack mount slide kit PN RSLIDES XX Pre Installation Information Before using the MAGMA expansion chassis you should perform the following steps e Inventory the shipping carton contents for all of the required parts e Gather all of the necessary tools required for installation e Read this manual Chapter 1 Introduction 1 MAGMA Parts List The following parts are provided Qty Item 13 Slot PCI to PCI Expansion Chassis PCI Expansion Cable 1 meter or 1 5 meter PCI Host Interface Card 13 Long card retainers
50. the manufacturers instructions for installing their card on a desktop computer We will provide reasonable technical support with 3 Party PCI cards However if you have verified a successful installation of the MAGMA expansion system as defined i in Chapter 3 but op experience difficulty installing your 3 Party PCI cards the PCI Important card manufacturer should be able to provide the best support e Remove PCI Expansion Chassis Cover Two captive thumb screws retain the cover on the expansion chassis Loosen them to release the cover Release cover with 2 captive thumb screws TITTLE TTTT mmm rmn Chapter 4 Install 3 Party PCI Cards 11 MAGMA Slide the enclosure cover backwards disengaging it from the guides at the front of the enclosure by firmly grasping the cover lip and pulling the cover backward about and then lifting the cover off N When replacing the enclosure cover be sure that the front edge guides on the cover engage the inner lip of the enclosure 2 PCI Expansion Interface Card Next check the PCI Expansion Primary Slot Interface Card This card is factory installed in the 1 PCI slot next to the power supply connections on the backplane It is required to allow your host T T computer to communicate with TEIBIBIEIEI the PCI cards in the expansion chassis B Ensure that the card is installed in the slot labeled Expansion Interface and that it is fully in
51. the status web page created by Surveillance Pro 2 open any web browser and simply type the default Surveillance Pro 2 IP address of 192 168 1 100 into the address bar In a few moments you will see a web page showing the status of the P13RR TEL critical parameters The screen will automatically refresh every 30 seconds Your computer must be on the same IP address network as the Surveillance Pro 2 if you are not connected through a router The black text on the page represents all the parameters that can be monitored for a particular P13RR TEL chassis To the right of the black text is the status on each monitored parameter If the status text is green the parameter is in an acceptable or pass state If the status text is red the parameter is in a fail state If there is no status text below the parameter heading it is a parameter that is not monitored in this chassis Surveillance Pro 2 Monitored Item Status Power Supply 1 PASS Motherboard Mount Fan PASS 2220 RPM Motherboard Mount Fan2 PASS 2220 RPM Motherboard Mount Fan 3 PASS 2220 RPM Motherboard Mount Temp PASS Click to go to the Surveillance Pro II administration pages To view the status of another P13RR TEL simply enter the IP address of the next chassis Surveillance Pro 2 Configuring Surveillance Pro 2 To configure a Surveillance Pro 2 open the status web page as previously described At the bottom of the page there is a link to go to the Administrat
52. tic discharge damaging the computer or its components For more information see Protecting Against Electrostatic Discharge in the Preface If your MAGMA expansion chassis was not purchased directly from Magma you must check to ensure that it doesn t contain any pre installed PCI cards Check the rear side of the chassis to see if any PCI cards are visible in the slots If you see a PCI card you should continue installation using instructions provided by your dealer If no separate instructions are available remove the cover by using instructions in Chapter 4 Install 3 Party PCI Cards Then remove the card as normal If no PCI card is visible then continue with the cable installation Chapter 2 Hardware Installation 3 MAGMA Before you Begin The 400W redundant power supply is auto switching These means that it will automatically switch to match whatever source power you are using Since all products ship with a US Standard 115V power cord you will need to use a power cord adapter for non US Standard 115V power sources a gt Install PCI Host Interface Card Begin the installation of your PCI expansion host card by first powering down the host computer Use the procedures for shutting down your operating system and shutting off power to your system provided in your owner s manual or system documentation The PCI Host Interface Card includes a voltage switch in the top right corner of the board that may need to be
53. to a 3 PAR Party PCI card or the computer motherboard itself is negligible Important nanoseconds and will not produce any visible effect on most systems It is only mentioned here because on a few rare configurations which use some unique PCI cards with special software drivers the total number of PCI buses that the data must pass through COULD make a difference See Chapter 5 Troubleshooting for more information if you suspect this could be an issue with one of your specialty PCI cards Verify your configuration Before you start installing your PCI cards refer to Chapter 4 Install Cards and Drives for more information you should confirm that everything is in proper working order Refer to Chapter 3 Verify Installation for guidance in verifying the proper installation of your Expansion System The following image shows the Windows Device Manager display when a Windows PC has 2 Expansion Systems connected in a Fan Out configuration S PCI bus Wy PCI standard PCI to PCI bridge PCI standard PCI to PCI bridge W PCI standard PCI to PCI bridge die PowerCore PCI mkII PCI bus WY PCI standard PCI to PCI bridge ij PCI standard PCI to PCI bridge W PCI standard PCI to PCI bridge xy Universal Audio UAD 1 DSP card x Universal Audio UAD 1 Powered Plug Ins driver Windows Device Manager with 2 PCI to PCI Expansion Systems Installed in a Fan Out Configuration 44 Appendix B Need More Slots MAGMA
54. ues its master power on bus reset In systems that perform automatic PCI bus configuration this will allow the configuration code to recognize the PCI bus hierarchy and any attached devices There is an On Off switch on the front panel as well as LED indicators to indicate power status Verify that the green power indicators are ON Windows XP and Windows 2000 Start Up As your Windows XP 2000 computer starts up you will see a small message box pop 1 Found New Hardware up in the lower right corner of the screen to PCI standard PCI to PCI bridge alert you that Windows has found new hardware You are now ready to go No drivers are needed Now go to Chapter 3 Verify Installation 6 Chapter2 Hardware Installation MAGMA MAC Start Up MAC computers will boot up without any visible indicators that the Expansion System is connected Go to Chapter 3 Verify Installation Shutting Down DO NOT TURN OFF THE MAGMA EXPANSION CHASSIS UNTIL o YOU HAVE SHUT DOWN YOUR COMPUTER COMPLETELY It can cause a system lockup and loss of any unsaved data When shutting your system down it is recommended that you first shut down the computer correctly and then power down the MAGMA expansion chassis to avoid computer lock up and potential data loss Chapter 2 Hardware Installation 7 Windows 2000 and XP To verify a successful installation on Windows XP or 2000 find the My Computer icon gt Right click and select
55. xe 3 While the dbgview screen is open locate and double click on a file called dump exe on the MAGMA CDROM 4 Switch back to the dbgview screen which is now filled with data 5 Save this file and email to support magma com upon request Save Debug iew Output Eo File x Save in Desktop Bs ck EST m v Computer History My Computer My Me ELE NAMEDATE Save as E Debugview Data LOG 9 Cancel E Use the Save as type drop down arrow to select a file type of LOG Chapter 8 Howto Get More Help 37 MAGMA PClScope Software Utility PClScope is a powerful tool for Windows users It was designed by a Germany company called APSoft This software utility is a valuable resource to explore examine and debug the PCI subsystem of your computer It was made to fit the requirements of the most demanding users especially engineers programmers and system administrators and to integrate all advanced functions and tools into one product Please visit www tssc de for more information about the capabilities of PClScope and other utilities offered by APSoft An evaluation version of PClScope is available for download at www tssc de You can purchase an inexpensive license from APSoft for use beyond the evaluation period PClScope has proven to be extremely useful when verifying and debugging configurations involving the MAGMA PCI Expansion Systems under any Windows platform PClScop
56. you should confirm that everything is in proper working order Refer to Chapter 3 Verify Installation for guidance in verifying the proper installation of your Expansion System Notice that each Daisy Chained unit appears in the Device Manager in the reverse order of its place in the configuration Combination Confiqurations Depending on your business requirements and your physical space limitations you can add additional Expansion System in multiple configurations such as these These combinations are only limited by the available slots and or slot types PCle or PCI Faro Daisy Chain Combination Configuration Daisy Chain Fan Out Combination Configuration Workstation Y 46 Appendix B Need More Slots MAGMA Obviously you will need to keep an eye on your system performance and make any adjustments that may be required either to PCI card location or to Expansion System configuration to obtain maximum performance PCI Card Conflicts If you determine that one PCI card is interfering with the operation of another card first try reorganizing the cards on the motherboard Moving the cards around can change the order in which the cards are configured by the system during power on This will go a long way toward resolving module conflicts Power On Sequence for Advanced Configurations As previously stated in Chapter 2 Hardware Installation it remains necessary to power up ALL Expansions Systems BEFORE
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