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Lucent Technologies Telephone Release 3 User's Manual

1. 1 Starting at the Lucent INTUITY Administration menu select gt Customer Services Administration gt System Management gt UNIX Management gt UNIX Date and Time The system responds with the UNIX Date and Time screen Figure 2 20 2 38 Issue 1 June 2000 Conversion Instructions Set Date and Time Date September 2 1993 Time _2 15 AM PM PM Timezone Eastern Is Daylight Savings in effect Yes Figure 2 20 Set Date and Time Screen 2 Check the date and time information lf the information is accurate press F Cancel three times to reach the Customer Services Administration screen lf the date or time is not accurate continue with Step 3 gt NOTE You must match the time on the INTUITY system to the time on the switch 3 Place the cursor on the field that you want to change Use the arrow keys or to move the cursor to the field 4 Press F2 Choices to display the options for the field or if the field is for the current time use a 12 hour AM PM standard Do not use the 24 hour military standard 5 Determine your next step If you made changes to the screen a Press 3 Save to save the changes b Press F Cancel until you logoff the system When you log back onto the system for the next procedure the date and time changes will take affect c Log back into the system as craft d Continue with Step 6 f you did not make any chang
2. gt Voice System Administration gt Voice Equipment The system responds with the Voice Equipment screen 2 Press F3 Change Keys to display the voice equipment function keys 3 Press F3 Assign to display the Assign screen The system responds with the Assign screen as shown in Figure A 15 Channels to Groups Channel to PBX Extension Services to Called Numbers I Services to Channels I Figure A 15 Assign Screen Issue 1 June 2000 A 17 Channel Mapping A 18 4 5 6 Select Services to Channels from the Assign screen Press to display the Services to Channels screen Press Choices to display all possible services The possible services include that may be assigned directly to the channel include DNIS SVC allows the system to apply the service definitions entered under the Assign Service to Called Number screen a AUDIX Idg allows callers access to either the INTUITY AUDIX application or the INTUITY Lodging application based upon the identity of the phone from which they are calling a AUDIX allows designated called number accesses the INTUITY AUDIX application a lIdg_ni_ca allows callers to leave a message for any guest after entering the guest s extension number lIdg_ni_vm allows guests to retrieve messages from any phone after entering an extension number lodging provides lodging voice mail and call answer services without entering the extension number Hig
3. 1 first Install diskette 2 when prompted Press to install the software The system responds Installation in progress Do not remove the diskette The following pkgs are available 1 spm Intuity MERLIN LEGEND System Programming amp Maintenance Package 486 x x xx Select package s you wish to process or all to process all packages default all q Press to accept the default of all You will see messages indicating the installation is still running When the installation is complete you see the following messages Installation of Intuity MERLIN LEGEND System Programming amp Maintenance Package spm was successful Insert a diskette into Floppy Drive 1 Type go when ready or q to quit default go Remove the diskette from the floppy drive Enter q to quit The system displays the Software Install screen Press F3 Cancel twice to reach the System Management screen Continue with Start the Voice System Issue 1 June 2000 2 31 Start the Voice System Perform the following steps to start the voice system 1 Starting at the System Management screen select gt System Control gt Start Voice System The system displays the following prompt The system checks the voice file directories audits the database runs various checks and then displays the following prompts Saving output to Trace process The system messages might wipe out the Console Login pro
4. Card To locate and remove the GP Synch or DCIU Circuit card 1 Locate the GP Synch or DCIU circuit card in the MAP MAP 5 systems previously integrated with a DEFINITY Communications System using a DCIU integration will contain a either a GP Synch or a DCIU circuit card Figure 2 11 GP Synch circuit card DCIU EICON circuit card RS 232C RS 232C 25 pin 25 pin connector connector LED green fpin2cd2 KLC 052898 Figure 2 11 GP Synch and DCIU Circuit Card Faceplates Issue 1 June 2000 2 17 The card can be located in Slot 1 3 4 6 or 7 Circuit card As slot 1 locations 2nd drive Keyboard System mounting connector board bracket J PA Auxilliary 4 housing 2nd hard Lock disk drive Reset switch optional mounting tab Bice Power supply button Peripheral F NG bay Power Floppy Tape 1st hard switch disk drive drive disk drive Figure 2 12 MAP 5 Slot Locations 2 Remove the circuit card retaining screw from the faceplate 8 If a metal slot cover is available insert the slot cover and replace the retaining screw 4 Continue with MAP 5 Replace the Top Cover and Cables MAP 5 Replace the Top Cover and Cables 1 Replace the top cover by aligning the top cover with the unit so that the front of the top cover is about 1 2 inch from the front of the unit 2 Lower the cover over the unit until the cover is parallel wit
5. Command AUDIX Active Alarms wA Logins 2 change extensions Page 1 of 1 CHANGE EXTENSIONS Machine Name columbus Change extensions beginning with 9900 Ending with 9999 To new extension beginning with 29900 Ending with B PROGRESS REPORT Changed extensions from through to through Number of extensions changed 0 Changing covering extensions Number of changed covering extensions 0 Be sure ALL voice and network ports are Out of Service before continuing enter command change extensions Figure B 5 Change Extension Screen B 10 5 Enter the name of the AUDIX machine for which you are changing local subscriber s extension numbers This is the only system on which this procedure will be performed 6 Enter the boundries of the extension numbers you are moving that is enter two numbers the beginning smallest affected extension number and the ending largest affected extension number In the example the 100 extensions to be moved are those currently numbered between 29900 and 29999 7 Enter the new beginning extension number Here you enter the beginning number of the new block of numbers to which the extensions named in the preceding step are to be moved In the example extension number 29900 is to be changed to 29600 and numbers up through 29999 are to be changed to corresponding numbers above 29600 For example an extension 29947 becomes extension 29647 All other fields are displ
6. Conventions Used The following conventions are used in this document Rounded boxes represent keyboard keys that you press For example an instruction to press the enter key is shown as Press ENTER m Square boxes represent phone pad keys that you press For example an instruction to press zero on the phone pad is shown as Press 0 The word enter means to type a value and press ENTER For example an instruction to type y and press is shown as Enter y to continue Two or three keys that you press at the same time that is you hold down the first key while pressing the second and or third key are shown as a rounded box that contains two or more words separated by hyphens For example an instruction to press and hold while typing the letter d is shown as Press ALT d Commands and text you type or enter appear in bold Values instructions and prompts that you see on the screen appear as follows Press any key to continue a Variables that the system supplies or that you must supply appear in italics For example an error message including one of your filenames appears as The file filename is formatted incorrectly viii Issue 1 June 2000 About This Document Related Resources In addition to this document you may need to reference the following docu ments Document Document Number Issue I
7. Press to display the services to channels screen The system responds with the Assign Services to Voice Channels screen as shown in Figure A 9 Assign Service to Voice Channels Chan Service Chan Channels Service Choices Seru Services to Channels ChanTran spadm AUDIX Voice System Administration System Monitor Traffic Report Voice Equipment CHN CD PT STATE STATE CHNG TIME SERVICE NAME PHONE G 0 0 0 Inseru Nov 23 11 28 41 1111 IUC6 1 0 1 Inseru Nov 23 11 28 41 2011 IUC6 2 0 2 Inseru Nou 23 11 28 41 2012 IUC6 3 0 3 Inseru Nou 23 11 28 41 2014 IUC6 4 0 4 Inseru Nou 23 11 28 41 2018 IUC6 5 0 5 Inseru Nou 2020 Figure A 9 Assign Services to Voice Channels Screen 6 Verify that the cursor is on the Service field in the Assign Service to Voice Channels screen 7 Press Choices to display all possible services 8 Select ChanTran for all channels gt NOTE Chantran is for testing purposes only It will not support Voice Mail or Voice Response 9 Enter all in the Channels field 10 Press F3 Save gt NOTE A Command Output screen verifies that the designated channels are assigned the selected service 11 Press F5 Cancel three times to reach the INTUITY Administration menu 12 Continue with Test Each Channel Issue 1 June 2000 A 9 Channel Mapping Test Each Channel A 10 This test accepts each channels ability to m Rec
8. Replace the Nightly Backup Tape Issue 1 June 2000 2 41 Task 22 Activate Alarm Origination The following procedure creates an acceptance test that verifies and sends a message to the remote maintenance center This test demonstrates that the connection is good the system is prepared to automatically transmit alarms and the designated remote maintenance center is ready to accept alarms for this system This procedure tests the path from the Lucent INTUITY system to the remote maintenance center 1 Starting at the Customer Services Administration screen select gt Alarm Management The system displays the Alarm Management screen Figure 2 21 2 Determine your next step a fthe Product ID and Alarm Destination fields are administered continue with Step 3 Ifthe Product ID and Alarm Destination fields are not administered enter the information now After entering the information continue with Step 3 Alarm Management Product ID Alarm Destination Alarm Origination ACTIVE Alarm Level Alarm Suppression INACTIVE Clear Alarm Notification ACTIVE Figure 2 21 Alarm Management Screen 3 Move the cursor to the Alarm Origination field 4 Press F2 Choices The system displays the Alarm Origination screen Figure 2 22 2 42 Issue 1 June 2000 Conversion Instructions Alarm Origination gt ACTIVE Figure 2 22 Alarm Origination Menu 5 Select ACTIVE The system changes th
9. back into service If you see switch link alarms continue with these procedures and check the Alarm Log after putting the link into service 1 Starting at the Lucent INTUITY Administration menu select gt Customer Services Administration gt Log Administration gt Alarm Log 2 Administer the Alarm Log Display Selection screen for active alarms A major minor and warning alarms y and the time just shortly before you started the upgrade 3 Press F3 Save 4 The system displays the Alarm Log Figure 2 19 pp Resource Alarm Alm Ack Date Time Date Time Resolve Location Code Lul Alarmed Resolued Reason Figure 2 19 Alarm Log Display Screen 5 Contact your remote maintenance center for assistance with any major or minor alarms Issue 1 June 2000 2 37 6 Press F3 Cancel three times to return to the Lucent INTUITY Administration menu 7 Continue with Task 17 Place Test Calls to the System Task 17 Place Test Calls to the System To place test calls to the system 1 Place random test calls to the system to verify that the system is answering gt NOTE If you want to view the system monitor during the calls select from the Lucent INTUITY Administration menu gt Voice System Administration gt System Monitor 2 Continue with Task 18 Assign the System Date and Time Task 18 Assign the System Date and Time To assign the system date and time
10. button on the upper right hand corner of the tape drive to open the tape drive door The tape will slide out as the door opens 3 Store the nightly backup tape in a safe place Do not place the tape near any magnetized components 4 From the Customer Services Administration screen select gt Backup Restore The system displays the Backup screen Figure 2 4 2 6 Issue 1 June 2000 Conversion Instructions System Data AUDIX Announcements AUDIX Names Greetings and Messages Yes Figure 2 4 Backup Screen gt NOTE The fields displayed on the Backup screen are based upon your system s configuration Therefore your screen may look different than Figure 2 4 5 Go to the AUDIX Announcements field 6 Press F Choices The system displays the Item 2 screen Figure 2 5 Item 2 7 Move the cursor to the No selection and press ENTER Figure 2 5 Item 2 Screen The system changes the AUDIX Announcements field to No 8 Press F3 Save The system displays the following prompt calculating approximate number of tape s required please wait The backup will need approximate Issue 1 June 2000 2 7 x 525 MB cartridge tape s verify whole backup tape s will double the amount of backup time do you really want to verify tape s strike y or n n x in the above message is the number of backup tapes that you will need 9 Enter y Verify t
11. in Figure A 2 Channels to Groups Channel to PBX Extension Services to Called Numbers J Services to Channels Figure A 2 Assign Screen 4 Select Channel to PBX Extension from the Assign screen 5 Press to display the screen to map the channels to the extensions The system responds with the Channel to PBX Extension screen as shown in Figure A 3 Channel to PBX Extension PBX Extension Channel __ Figure A 3 Channel to PBX Extension Screen 6 Enter the switch extension for the appropriate channel in the PBX Extension field of the Channel to PBX Extension screen Use the worksheet listing the channels and extensions The extension number may have up to 7 digits A CAUTION If the mapping is incorrect some or all of the channels may be answered with the incorrect service or greeting gt NOTE Typing over the previous entry removes the old numbers from the fields It is not necessary to use the or backspace keys on the keyboard 7 Enter the appropriate channel number in the Channel field 8 Press 3 Save Issue 1 June 2000 A 3 Channel Mapping 10 12 An information screen appears confirming that the switch extension has been mapped to the channel Press to continue gt NOTE The Voice Equipment screen is not updated until the Channel to PBX Extension screen is closed If you wish to verify your mapping at any time during the procedure press the F5
12. in Slot 20 2 26 Issue 1 June 2000 Conversion Instructions GP Synch circuit card DCIU EICON circuit card RS 232C 25 pin connector RS 232C 25 pin connector LED green fpin2cd2 KLC 052898 Figure 2 18 GP Synch and DCIU Circuit Card Faceplates 2 3 4 Remove the circuit card retaining screw from the faceplate If a metal slot cover is available insert the slot cover and replace the retaining screw Continue with MAP 100 Replace the Covers and Cables MAP 100 Replace the Covers and Cables 1 2 3 Check all the cable dressing routing and connections Close the Card Cage door Tighten the eight 1 4 turn fasteners around the card cage access door Figure 2 17 For the side covers Align the holes on the back of the cover with the pegs on the MAP 100 Push the cover on by applying inward pressure at each of the corners For the top cover Align the holes on the bottom of the cover with the pegs on the MAP 100 Push the cover on by applying downward pressure at each of the corners Reconnect any lines that you have removed Reconnect the monitor and keyboard Reconnect the power cords Apply power to the system and watch the monitor Issue 1 June 2000 2 27 The system responds with a series of memory checks followed by the statement Press lt ESC gt to Enter Setup After Memory Test 9 Continue with Task 8 Allow the System to Fin
13. number changed by using this screen you must separately change that number A CAUTION This is a powerful screen It is safe to use only if you have planned in advance exactly what you need to have it do Busyout the Voice Ports Busyout the voice ports as follows 1 Starting at the INTUITY Administration screen select gt Customer Services Administration gt Voice Board Diagnostics The system responds with the Diagnose Voice Equipment screen as shown in Figure B 1 PT STATE STATE CHNG TIME SERVICE NAME PHONE GROUP TYPE 0 Manoos Nov 23 09 57 15 1111 IVC6 1 Manoos Nov 23 09 57 18 2011 IVC6 2 Manoos Nou 23 09 57 20 2012 IVC6 3 Manoos Nou 23 10 10 49 2014 IVC6 4 Manoos Nov 23 10 10 52 2018 IVC6 5 Manoos Nou 23 10 10 54 2020 IVC6 Figure B 1 Diagnose Voice Equipment Screen B 2 Issue 1 June 2000 Busyout the Networking Ports 2 Press f8 Change Keys to display the diagnose function keys 3 Press F2 Busy out The system responds with the Busyout of Voice Equipment screen Figure B 2 Busyout of New State m Equipment __ Equipment Number Change Immediately __ Figure B 2 Busyout of Voice Equipment 4 Complete the following fields m Equipment Enter ca m Equipment number Enter the range of 0 the number of the last card m Change Immediately Enter yes EA 5 Press F3 Save The system displays a Command Output screen 6 Press f C
14. screen 5 Continue with Task 20 Back Up the System Data 2 40 Issue 1 June 2000 Conversion Instructions Task 20 Back Up the System Data 1 Use Task 4 Make an Attended Back up Tape on page 2 6 to back up the System Data 2 Determine your next step lf the system has Alarm Origination continue with Task 22 Activate Alarm Origination on page 2 42 after placing the test calls Ifthe system does not have Alarm Origination continue with Task 21 Start the Voice System Task 21 Start the Voice System The following procedure describes how to start the Lucent INTUITY voice system 1 Starting at the Customer Services Administration menu select gt System Management gt System Control gt Start Voice System The system checks the voice file directories audits the database runs various checks and then displays the following prompts Saving output to Trace process The system messages might wipe out the Console Login prompt Please hit the lt ENTER gt key after the messages stop scrolling on the screen Press Enter to continue 2 Press to return to the System Control screen 3 Press F3 Cancel twice to return to the Customer Services Administration screen 4 Determine your next step a Ifthe system has alarm origination continue with Task 22 Activate Alarm Origination m lf the system does not have alarm origination continue with Task 24
15. the system does not respond to _CTRL_ ALT DELETE press the reset button Continue with Task 8 Allow the System to Finish Booting on page 2 28 2 12 Issue 1 June 2000 Conversion Instructions Task 7 Remove Hardware for the Previous Integration If the system has a GP Synch or DCIU circuit card remove it For MAP 5 systems start on page 2 13 For MAP 40 systems start on page 2 19 For MAP 100 systems start on page 2 25 MAP 5 Instructions For additional information about the MAP 5 see INTUITY MAP 5 Hardware Installation 585 310 146 MAP 5 Remove the Front Panel You must remove the front panel before removing the top cover for access to the inside of the system See Figure 2 9 and follow the steps below 1 2 Turn off the front power switch and remove the incoming AC line Tag the power cord plugs with a note indicating that nobody other than yourself should reconnect power to this equipment 3 Disconnect keyboard and monitor cords Disconnect the LAN cable and any cables that will restrict access to the system Slide the unit over the edge of the table toward you so that you can access the release tabs Figure 2 9 shows the location of these tabs A CAUTION Do not unbalance the unit so that it falls Push inward and upward on the two front panel latches to release the bottom edge of the front panel See Figure 2 9 gt NOTE The front panel is flexible enough for you to pr
16. 1 June 2000 2 23 GP Synch circuit card DCIU EICON circuit card RS 232C 25 pin connector RS 232C 25 pin connector LED green fpin2cd2 KLC 052898 Figure 2 16 GP Synch and DCIU Circuit Card Faceplates 2 3 4 Remove the circuit card retaining screw from the faceplate If a metal slot cover is available insert the slot cover and replace the retaining screw Continue with MAP 40 Replace the Cover and Cables MAP 40 Replace the Cover and Cables 1 Recheck all the cable dressing routing and connections 2 Replace the circuit card retaining bracket 3 4 5 Replace the circuit card access panel Replace the exterior dress cover Replace the front bezel a Place the bezel frame onto the MAP It should snap into place b Replace the fan filter and cover The narrow tab should be inserted in the bottom slot c Replace the top tape and floppy drive cover located at the top of the front panel if the system has one The narrow tab should be at the top 2 24 Issue 1 June 2000 Conversion Instructions Reconnect any lines that you have removed Reconnect the monitor and keyboard Reconnect the power cords Oo N O Apply power to the system and watch the monitor The system responds with a series of memory checks followed by the statement Press lt ESC gt to Enter Setup After Memory Test 10 Continue with Task 8 Allow the
17. 12 2017 z IUC6 0 5 5 Inseru Sep 21 13 59 12 2018 7 IUC6 Card 1 is IVC6 O0 S Index 1 Function TipRing State Inseru Figure A 4 Voice Equipment Screen Issue 1 June 2000 A 5 Channel Mapping 2 Verify that all of the channels that are listed are in the in service Inserv state This state is listed in the State column of the display Use either the up and or down arrow keys to scroll through the channel listings or use the Previous Page and Next Page keys 3 Continue with Assign Service to Channels for Testing on the next page If you need to make any changes to any channel states continue with this procedure 4 Press F3 Cancel twice to reach the INTUITY Administration menu 5 Starting at the INTUITY Administration menu select gt Customer Services Administration gt Voice Board Diagnostics The system responds with the Diagnose Voice Equipment screen as shown in Figure A 5 gt NOTE Ports will be in the manually out of service Manoos state if you are installing a new board These will transition to in service Inserv when they are released if the board detects loop current If released ports transition to or remain facility out of service the ports are not detecting any loop current STATE STATE CHNG TIME SERVICE NAME PHONE GROUP TYPE Manoos Nov 23 09 57 15 1111 IVC6 Manoos Nou 23 09 57 18 2011 IVC6 Manoos Nou 23 09 57 20 2012 IVC6 Manoos Nou 23 10 10 49 2014 IVC6 M
18. 5 Issue 1 The completed worksheets from Chapter 2 Planning the Integration in INTUITY Integration with MERLIN LEGEND Communications System 585 310 255 Issue 1 A CAUTION Without the information from the worksheets you will not be able to complete the installation Switch integration software for MERLIN LEGEND integrations The MERLIN LEGEND switch integration floppies J1P321TC1 L 27 2 disks The SPM floppies J1P321TC1 L 26 Blank tape s for back up gt NOTE Do not use a tape size smaller than 525 Mbytes with the INTUITY system Tapes smaller than 525 Mbytes cause the backup to fail If the system has a 2 Gbyte tape drive use either a 525 406168526 or a 2 Gbyte 407333582 tape Hardware Any cables necessary to connect the Lucent INTUITY system to the MERLIN LEGEND Communications system Task 2 Deactivate Alarm Origination This procedure deactivates alarm origination so that the Lucent INTUITY system will not inform the remote maintenance center of any alarms that occur during the update process gt NOTE If the system does not have alarm origination continue with Task 3 Stop the Voice System page 2 5 To deactivate alarm origination Issue 1 June 2000 2 3 1 Beginning at the Lucent INTUITY Administration menu select gt Customer Services Administration gt Alarm Management The system displays the Alarm Management screen Figure 2 1 Alarm Managem
19. Cancel key twice to cancel out of the Channel to PBX Extension and the Assign screen This will cause the INTUITY system to redraw the Voice Equipment screen Repeat Steps 6 through 9 for each channel that needs a switch extension Press F Cancel until you reach the INTUITY Administration menu Return to Task 10 Administer the Lucent INTUITY System for Operation with the MERLIN LEGEND on page 2 32 Verify Channel State A 4 The procedure is used to verify that the state of the channel is in service Inserv and that the channels are ready to be tested The INTUITY system has four possible port states Issue 1 In Service Inserv Channel is ready to accept telephone calls There may be active calls on this channel if the system is operational Facility out of service Foos The channel is not inservice The Foos state occurs when a channel has been released through the Voice Board Diagnostics screen to Inserv and it does not detect loop current A channel in the Foos state should automatically convert to the Inserv state when it detects loop current but it may need to be reset Manually out of service Manoos The channel has been busied out under the Voice Board Diagnostics screen or the channel is on a new IVC6 circuit card A channel in the Manoos state will remain in the Manoos state until it is released under the Voice Board Diagnostics screen Non Existent NONEX or no entry on any screen The sys
20. Chapter 2 Conversion Instructions Task 15 Change the CAS Switch Assignment page 2 36 If the system does not have CAS continue with Chapter 2 Conversion Instructions Task 16 Clear any Alarms page 2 37 Issue 1 June 2000 B 13 Using the Change Extensions Command Release the Networking Ports Release the networking ports as follows 1 Begin at the Lucent INTUITY Administration menu and select gt Customer Services Administration gt Networking Diagnostics 2 Press F3 Change Keys to access the second set of function keys 3 Press F3 Release After you press the key you see the Release Networking Channel screen as shown in Figure B 8 Release Networking Channel Channel __ Figure B 8 Release Networking Channel Screen B 14 4 Enter the number of the channel you need to release After you enter the number you see the message working inthe upper right hand corner of the screen When the process completes the Status field on the Networking Diagnostics screen updates and shows idle for the channel you entered Repeat steps 3 through 5 for each channel you need to release 6 When you finish releasing channels press F5 Cancel to exit the screen Issue 1 and return to the Lucent INTUITY Administration menu Determine your next step lf the system has the Call Accounting System CAS software continue with Chapter 2 Conv
21. EGEND Switch Integration Software2 30 Start the Voice System 2 32 Task 10 Administer the Lucent INTUITY System for Operation with the MERLIN LEGEND 2 32 Task 11 Shutdown the Lucent INTUITY System 2 33 Task 12 Cable the MAP and Administer the MERLIN LEGEND Communications System 2 34 Task 13 Apply Power to the System 2 34 Task 14 Test the Channels if the Mapping Changed 2 35 Task 15 Change the CAS Switch Assignment 2 36 Task 16 Clear any Alarms 2 37 Task 17 Place Test Calls to the System 2 38 Task 18 Assign the System Date and Time 2 38 Task 19 Stop the Voice System 2 40 Task 20 Back Up the System Data 2 41 Task 21 Start the Voice System 2 41 Task 22 Activate Alarm Origination 2 42 Task 23 Create a Test Alarm 2 45 Task 24 Replace the Nightly Backup Tape 2 47 Task 25 Remove the Old Software from the Site 2 47 Channel Mapping A 1 Overview A 1 Administer the INTUITY Switch Interface A 1 Map Channels to Switch Extensions A 1 Verify Channel State A 4 a Assign Service to Channels for Testing A 8 iv Issue 1 June 2000 Contents Test Each Channel A 10 Assign Services to Called Numbers A 13 a Map Services to Channels for Operation A 17 es Using the Change Extensions Command B 1 Overview B 1 Busyout the Voice Ports B 2 Busyout the Networking Ports B 3 Stop the Voice System B 5 a Changing a Block of Extensions with Extension Length Change B 6 a Changing a Block of Extensions without Extension Length Chan
22. Lucent Technologies Bell Labs Innovations Lucent Intuity Release 3 Conversion to MERLIN LEGEND and MERLIN MAGIX Integrations Comcode 108762121 Issue 1 June 2000 Copyright 2000 Lucent Technologies All Rights Reserved Printed in U S A Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing However information is subject to change Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications sys tem by an unauthorized party for example a person who is not a cor porate employee agent subcontractor or working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Lucent Technologies Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 Providing Telecommunications Security Telecommunications security of voice data and or video communi cations is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s tele communications equipment by some party Your company s telecommunications equipment includes both this
23. Lucent product and any other voice data video equipment that could be accessed via this Lucent product that is networked equipment An outside party is anyone who is not a corporate employee agent subcontractor or working on your company s behalf Whereas a malicious party is anyone including someone who may be other wise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multi plexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of Utilization of capabilities special to the accessed equip ment Theft such as of intellectual property financial assets or toll facility access e Eavesdropping privacy invasions to humans e Mischief troubling but apparently innocuous tampering Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associ ated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data pri vacy intellectual property material assets financial resources labor costs and or legal costs Your Responsibility for Your Company s Telecommunications Security The final res
24. NTUITY Release 3 0 System Description 585 310 232 1 or later INTUITY Documentation Guide 585 310 540 2 or later INTUITY New System Planning for Release 3 0 585 310 605 2 or later INTUITY Release 3 0 Planning for Upgrades 585 310 653 1 or later INTUITY Release 3 0 Planning for Migrations 585 310 652 1 or later INTUITY Installation Checklist 585 310 161 2 or later INTUITY MAP 5 Hardware Installation 585 310 146 2 or later INTUITY MAP 40 Hardware Installation 585 310 138 2 or later INTUITY MAP 100 Hardware Installation 585 310 139 2 or later INTUITY Software Installation for Release 3 0 585 310 160 2 or later INTUITY Release 3 0 Upgrade Procedures 585 310 164 2 or later INTUITY Release 3 0 Migration Procedures 585 310 233 2 or later INTUITY Platform Administration and Maintenance for 585 310 557 2 or later Release 3 0 INTUITY AUDIX Release 3 3 Administration and 585 310 552 3 or later Feature Operations INTUITY FAX Messaging Administration and Addenda 585 310 558 1 or later INTUITY AUDIX Digital Networking Administration 585 310 533 2 or later AMIS Analog Networking 585 300 512 6 or later INTUITY Lodging Administration and Feature Operations 585 310 559 1 or later INTUITY Lodging Property Management System 585 310 234 1 or later Specifications INTUITY Call Accounting System User Guide 585 310 728 1 or later INTUITY Call Accounting System Quick Reference 585 310 729 1 or later INTUITY Int
25. Overview Use the Change Extensions screen to move a series of extension numbers from one block of numbers to another instead of changing each number individually You can use this screen to move as little as one extension from one number to another Or you can use it for a much bigger job perhaps to change the length of every extension number in your system from four digits to five A caution If you have to change the length of the local extensions you must first do so at the platform level Use the platform s Switch Interface Administration command for this purpose Use the change machine command to change extension length on a remote machine If you use this screen to move numbers on the local machine it will also move all of the covering extensions in the given range of numbers A caution While this screen will move all covering extensions It will not change references to the local system in networked systems If the system to be changed is networked to other AUDIX systems you must also change the subject entries in all of the connected systems Since ports on the system with local subscribers whose extensions are to be changed will be disabled while you make the necessary changes plan to make the changes during a period of very low traffic Issue 1 June 2000 B 1 Using the Change Extensions Command A CAUTION This screen does not change the numbers entered into automated attendants Where any auto attendant calls a
26. Software Install the MERLIN LEGEND Switch Integration Software Perform the following steps to install the MERLIN LEGEND Switch Integration software 1 Starting at the Customer Services Administration select gt System Management gt UNIX Management gt Software Install gt Floppy Drive The system responds Insert a diskette into Floppy Drive 1 Type go when ready or q to quit default go 2 Insert MERLIN LEGEND Switch Integration Package Disk into the 3 5 floppy drive 3 Press to install the software The system responds Installation in progress Do not remove the diskette The following pkgs are available 1 swin Intuity MERLIN LEGEND Switch Integration Package 486 x x xx Select package s you wish to process or all to process all packages default all q 4 Press to accept the default of all 2 30 Issue 1 June 2000 Conversion Instructions 10 11 You will see messages indicating the installation is still running When the installation is complete you will see the following message Installation of Intuity MERLIN LEGEND Switch Integration Package swin was successful Insert a diskette into Floppy Drive 1 Type go when ready or q to quit default go Remove the diskette from the floppy drive and insert the MERLIN LEGEND System Programming and Maintenance diskette 1 gt NOTE Install the System Programming and Maintenance diskette
27. System Stop the Voice System The following procedure describes how to stop the Lucent INTUITY voice system 1 Starting at the Lucent INTUITY Administration menu select gt Customer Services Administration gt System Management gt System Control gt Stop Voice System The system displays the following prompt Enter y to continue n to quit 2 Enter y The system stops the voice system and returns to the System Control screen If the system displays the following message The Voice System has stopped Press ENTER to continue press to return to the System Control screen 3 Press F3 Cancel three times to return to the Lucent INTUITY Administration menu 4 Determine your next step f you want to change the length of local extension numbers continue with Changing a Block of Extensions with Extension Length Change If you want to change a block of extensions continue with Changing a Block of Extensions without Extension Length Change on page B 9 Issue 1 June 2000 B 5 Using the Change Extensions Command Changing a Block of Extensions with Extension Length Change Change the length of local extension numbers as follows 1 Choose Switch Interface Administration from the Lucent INTUITY Administration menu and change the entry in the Extension Length field to reflect the new extension length 2 From the Lucent INTUITY Administration menu select AUDIX Ad
28. System to Finish Booting on page 2 28 MAP 100 Instructions For additional information about the MAP 100 see INTUITY MAP 100 Hardware Installation 585 310 139 MAP 100 Open the MAP 1 Remove the incoming AC power cord keyboard and video cord 2 Tag the power cord plugs with a note indicating that nobody other than yourself should reconnect power to this equipment 3 In one corner of the top dress cover place your fingertips in the space between the bottom of the top cover and the top of the side cover Gently pry off the dress cover by applying upward pressure at each corner 4 Place your fingertips at the top of the left side dress cover Gently pry off the dress cover by applying outward pressure at each corner 5 Loosen the eight 1 4 turn fasteners around the card cage access door Figure 2 17 and open the door Issue 1 June 2000 2 25 card cage access door 1 4 turn fasteners Figure 2 17 Fasteners Around the Card Cage Access Door 6 Continue with MAP 100 Locate and Remove the GP Synch or DCIU Circuit Card MAP 100 Locate and Remove the GP Synch or DCIU Circuit Card To locate and remove the GP Synch or DCIU Circuit card 1 Locate the GP Synch or DCIU circuit card in the MAP MAP 100 systems previously integrated with a DEFINITY Communications System using a DCIU integration will contain either a GP Synch or a DCIU circuit card Figure 2 18 The card will be located
29. TE If you receive messages warning of dependencies enter y to continue with the software removal 7 Press ENTER The system displays the UNIX Management screen 8 Press F3 Cancel twice to return the Customer Services Administration screen 9 Determine your next step f you have more packages to remove such as the AAS package go back to Step 1 f you do not have any more packages to remove continue with Step 10 Issue 1 June 2000 2 11 10 Continue with Task 6 Shutdown the System Task 6 Shutdown the System Shutdown the system to prepare it for hardware removal or a reboot Not doing a reboot can lead to failure of the software installation 1 Starting at the Customer Services Administration screen select gt System Management gt System Control gt Shutdown Voice System The system displays the following message Enter y to continue no to quit 2 Enter y to continue the shutdown The system starts the shutdown presents shutdown messages and then displays the following message The system is down Press CTRL ALT DEL to reboot your computer 3 Determine your next step Ifthe system has DCIU or GP Synch circuit card installed continue with Task 7 Remove Hardware for the Previous Integration m Ifthe system does not have a DCIU or GP Synch circuit card installed press the reset button or _CTRL_ ALT DELETE to reboot the system If
30. To select 1 Highlight the choice that you want To highlight a choice use the up and or down arrow keys 2 Press with the choice highlighted The system displays the next screen or requests additional information To exit the screen or go back to the previous screen press CANCEL the F6 function key The F Cancel key will not stop any processes Instead it will exit the screen Any information not saved F3 Save will be lost To log out of the system press the F3 Cancel key until you reach the Console Login prompt To enter information type in the information and press the ENTER key on the keyboard For example if the instruction is Enter 3 then 1 Type the number 3 The information to be typed in is shown in bold in the instruction 2 Press ENTER The enter key is located on the keyboard It is not a function key Conversion Procedures Follow the steps in these tasks in the exact order in which they appear Failure to follow the steps in this document in the exact order will result in a conversion failure 2 2 Issue 1 June 2000 Conversion Instructions Task 1 Inventory Materials Verify that you have the following materials and information before starting the conversion Conversion checklist from Chapter 1 Conversion Checklist page 1 2 Login password for craft Remote maintenance center contact The document INTUITY Integration with MERLIN LEGEND Communications System 585 310 25
31. X User Guide 585 310 733 1 or later Multiple Personal Greetings Quick Reference 585 300 705 5 or later Voice Messaging Wallet Card 585 304 704 2 or later Voice Messaging Outcalling Quick Reference 585 300 706 1 or later Voice Messaging Business Card Stickers 585 304 705 2 or later INTUITY AUDIX R3 3 Voice Messaging Subscriber 585 310 735 1 or later Artwork Package INTUITY AUDIX R3 3 Voice Fax 585 31 0 734FRC 1 or later Messaging Quick Reference Canadian French INTUITY AUDIX R3 3 Voice Fax 585 310 734ENB 1 or later Messaging Quick Reference British English INTUITY AUDIX R3 3 Voice Fax 585 310 734SPL 1 or later Messaging Quick Reference Latin Spanish INTUITY AUDIX R3 3 Voice Fax 585 310 734GK 1 or later Messaging Quick Reference Greek INTUITY AUDIX R3 3 Voice Fax 585 310 734CHM 1 or later Messaging Quick Reference Mandarin Issue 1 June 2000 About This Document INTUITY Lodging Subscriber Artwork Package British 585 310 739ENB 1 or later English INTUITY Lodging Artwork Package Canadian French 585 310 739FRC 1 or later INTUITY Lodging Artwork Package Latin Spanish 585 310 739SPL 1 or later INTUITY Lodging Artwork Package Greek 585 310 739GK 1 or later INTUITY Lodging Artwork Package Mandarin 585 310 739CHM 1 or later INTUITY Lodging Artwork Package Japanese 585 310 739JA 1 or later INTUITY Lodging Artwork Package U S English 585 310 739A4 1 or later A4 Si
32. a successful backup is completed Task 25 Remove the Old Software from the Site Remove the old switch integration software from the site to prevent loading the wrong software in the event of a failure Issue 1 June 2000 2 47 2 48 Issue 1 June 2000 Channel Mapping Overview This appendix presents the information necessary to perform channel mapping and acceptance testing gt NOTE The platform administration of channels to groups is not performed in this release Allow the setting to remain at 2 This Assign screen option is reserved for future use Administer the INTUITY Switch Interface You must first Administer the INTUITY switch interface before you can map channels to switch extensions If you have not administered the INTUITY Switch Interface see Chapter 2 Conversion Instructions Task 10 Administer the Lucent INTUITY System for Operation with the MERLIN LEGEND on page 2 32 Map Channels to Switch Extensions This procedure assigns an extension number to each activated channel Only those channels that have been purchased and activated can be assigned gt NOTE Channels not purchased and activated are not displayed on the Voice Equipment screen Issue 1 June 2000 A 1 Channel Mapping Card 8 H 1 Starting at the INTUITY Administration menu select gt Voice System Administration gt Voice Equipment The system responds with the Voice Equ
33. ancel The displays the Diagnose Voice Equipment screen 7 Press F Cancel twice to return to the Customer Services Administration screen 8 Determine your next step If the system is networked continue with Busyout the Networking Ports m Ifthe system is not networked continue with Stop the Voice System page B 5 Busyout the Networking Ports Busyout the networking ports as follows Issue 1 June 2000 B 3 Using the Change Extensions Command 1 Starting at the Customer Services Administration menu select gt Diagnostics gt Networking Diagnostics 2 Press F3 Change Keys to access the second set of function keys 3 Press F2 Busy out After you press the key the Busyout Networking Channel screen displays Figure B 3 jes es a Figure B 3 Busyout Networking Channel Screen 4 Enter the number of the channel you need to busyout After you enter the number the message working displays in the upper right hand corner of the screen When the process completes the Status field on the Networking Diagnostics screen updates and shows busyout for the channel you entered 5 Repeat steps 3 through 4 for each channel you need to busyout 6 When you finish busying out channels press F5 Cancel three times to exit the screen and return to the Lucent INTUITY Administration menu 7 Continue with Stop the Voice System B 4 Issue 1 June 2000 Stop the Voice
34. anoos Nov 23 10 10 52 2018 IVC6 Manoos Nou 23 10 10 54 2020 IVC6 Figure A 5 Diagnose Voice Equipment Screen A 6 Issue 1 June 2000 Verify Channel State 6 Ts Press f8 Change Keys to display the diagnose function keys Press F3 Release to display the screen showing the Release of Voice Equipment screen The system responds with the Release of Voice Equipment screen as shown in Figure A 6 Release of Voice E New State inseru Equipment Equipment Number Change Immediately ___ Figure A 6 Release of Voice Equipment Screen 8 10 11 12 13 Enter ch for channel or ca for card into the Equipment field After the first two letters the INTUITY system types the rest of the word Enter the equipment number You can enter the card or channel numbers in several forms asingle number for example 1 arange of numbers for example 0 4 alist of single numbers for example 6 9 10 alist of single numbers and ranges for example 1 4 7 9 a the word all to indicate that all of the cards or channels should change their states Enter y to change the state of the equipment immediately Enter F3 Save to save the changes and put them into effect The system responds with the Command Output screen and a message Change State Output Channel x changed to state y In this message x is the channel number and y is the state of Inserv or Foos Press F3 Canc
35. armful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to corect the interference at his her own expense Part 15 Personal Computer Statement This equipment has been certified to comply with the limits for a Class B computing device pursuant to Subpart J of Part 15 of FCC Rules Only peripherals computing input output devices terminals printers etc certified to comply with the Class B limits may be attached to this computer Operation with noncertified peripherals is likely to result in interfer ence to radio and television reception Part 68 Network Registration Number This equipment is regis tered with the FCC in accordance with Part 68 of the FCC Rules It is identified by FCC registration number ASSUSA 20411 VM E Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer supervi sion signaling is in violation of Part 68 rules This equipment returns answer supervision signals to the public switched network when Answered by the called station Answered by the attendant Routed to a recorded announcement
36. ate their database and places a minor alarm on the system 1 Starting at the Lucent INTUITY Administration menu select gt AUDIX Administration The system displays the AUDIX Administration screen Figure 2 26 Issue 1 June 2000 2 45 AUDIX Active Alarms E enter command Figure 2 26 2 46 Issue 1 AUDIX Administration Screen 2 Type test alarm origination at the enter command prompt at the bottom left side of the screen gt NOTE If the system does not accept this command exit the AUDIX screen and continue with the next task Press F3 Enter The system displays the following message To activate the test alarm press ENTER This alarm will retire itself automatically in thirty minutes If logged in remotely please log off as soon as possible after pressing ENTER Press F3 Enter The system clears the AUDIX screen field and displays an m for minor alarm in the Alarms field at the top center of the screen Type exit and press The system returns to the Lucent INTUITY Administration menu Press F4 Cancel until you log out of the system June 2000 Conversion Instructions Task 24 Replace the Nightly Backup Tape Return the nightly backup tape to the tape drive gt NOTE Failure to return the nightly backup tape to the tape drive results in a system alarm when the system attempts the next nightly backup This alarm remains on the system until
37. ay fields 8 Press F3 Enter to initiate the process If the system fills in the Ending With field and asks you to confirm your intent continue with Step 9 Issue 1 June 2000 Changing a Block of Extensions without Extension Length Change If the system fills in the Ending With field and prints Subscriber Already Exists you have specified a range of numbers that includes at least one number that is already assigned The system will not permit the Change Extensions screen to delete an existing number in the course of adding another In this case continue through the lettered steps below a Access to exit this screen b Type list address ranges at the command line Discover from the resulting list where to find extensions within the range you earlier specified to receive the extensions being changed c Having determined in the previous step which machine s have the problem extensions assigned either type list extension if the machine is local or type list remote extension lt remote machine name gt if the machine is remote d Use this information as a basis to reconsider the target range of numbers Once you have worked out new number ranges return to step 1 of this procedure to implement them 9 Press F3 Enter again The system fills in the display fields as it works and displays the message Command Successfully Completed when finished The cursor returns to the command line gt NOTE If
38. ch the local subscriber s extension length has been changed must remain busied out until the change has been administered on all remote systems June 2000 Changing a Block of Extensions without Extension Length Change 13 Determine your next step f you need to change a block of extension numbers without changing the extension length continue with Changing a Block of Extensions without Extension Length Change f you are finished changing extensions continue with Release the Voice Ports page B 5 Changing a Block of Extensions without Extension Length Change Change a block of extensions from one series of numbers to another as follows 1 Read the precautions that are given starting on page B 1 2 For each system remote or local that needs to have a new range defined to accommodate the intended new block of extensions do the following Access the AUDIX change machine name screen and define an address range that includes the new block of extensions gt NOTE Be sure to perform this step first If all machines are prepared for the change service across the network will be little affected 3 From the Lucent INTUITY Administration menu select AUDIX Administration 4 Atthe enter command prompt enter either Full Command Version Short Command Version change extensions che The system displays the Change Extensions screen Figure B 5 Issue 1 June 2000 B 9 Using the Change Extensions
39. e drive is in use Insert additional cartridge tapes if the system prompts you to do so gt NOTE If the system requires more than 1 tape label each additional cartridge tape after it is completed The system will verify the backup s The system finishes the attended backup and displays the following message backup process has been completed successfully press any key to continue Press ENTER Remove the attended back up tape from the tape drive Press F3 Cancel twice to reach the Customer Services Administration screen Issue 1 June 2000 2 9 16 Continue with Task 5 Remove the Previous Switch Integration Software Task 5 Remove the Previous Switch Integration Software Remove the previous switch integration software first from the Lucent INTUITY system 1 Starting at the Customer Services Administration screen select gt System Management gt UNIX Management gt Software Remove The system lists the software Figure 2 8 gt NOTE Your system configuration may be different from the example Thus this example screen display will not match your screen display 1 DCIU Intuity DCIU Link Software Set V2 486 3 1p 42 2 INTUNIX UNIX SUR4 2 Enhancement Set Update H 486 Rel 2 of Indep UNIX USL SUR4 2 3 3 IVC6DI AT amp T Intuity IVC6 Device Interface for softFAX 2 0 x86sur4_ints1 2 0 07 31 4 OSmods Intuity Operating System Modifications Module 486 3 0 55 5 RMBSET Rem
40. e entry to ACTIVE 6 Press F3 Save caution Do not omit this step even if you did not make any changes to the screen The system displays an Information screen Figure 2 23 Information Alarm Form Update was successful Press Enter to continue Figure 2 23 Information Screen 7 Press ENTER The system returns to the Alarm Management screen 8 Press F3 Change Keys 9 Press F Test Alarm The system displays the Alarm Origination Test screen Figure 2 24 Alarm Origination Test Execute Alarm Origination Test Review Latest Test Results Figure 2 24 Alarm Origination Test Menu Issue 1 June 2000 2 43 10 Select Execute Alarm Origination Test from the Alarm Origination 12 13 T Test screen The system displays the following messages Alarm Origination tests may take up to 5 minutes to complete This test will be run in the background Press lt y gt to confirm Press lt n gt to cancel Entery The system returns to the Alarm Origination Test screen Wait approximately 1 minute Select Review Latest Test Results from the Alarm Origination Test screen The system displays the Alarm Origination Test Results screen Figure 2 25 Alarm Origination Test Results ue Jan 18 17 08 20 1994 Alarm origination test successful Figure 2 25 Alarm Origination Test Results Screen 2 44 Issue 1 14 15 16 17 Verify that the Alarm Origination Te
41. ected extension number and the ending largest affected extension number In the example the 100 extensions to be changed are those currently numbered between 9900 and 9999 8 Enter the new beginning extension number Here you enter the beginning number of the new block of numbers to which the extensions named in the preceding step are to be changed In the example extension number 9900 is to be changed to 29900 and numbers up through 9999 are to be changed to corresponding numbers above 29900 For example an extension 9947 becomes extension 29947 All other fields are display fields 9 Press 3 Enter to initiate the process The system fills inthe Ending With field and asks you to confirm your intent Issue 1 June 2000 B 7 Using the Change Extensions Command B 8 Issue 1 If the system fills in the Ending With field and prints Subscriber Already Exists you have specified a range of numbers that includes at least one number that is already assigned The system will not permit the Change Extensions screen to delete an existing number in the course of adding another In this case continue through the lettered steps below a Access to exit this screen b Type list address ranges at the command line Discover from the resulting list where to find extensions within the range you earlier specified to receive the extensions being changed c Having determined in the previous step which machine s ha
42. egration Page 2 13 8 Allow the System to Finish Booting Page 2 28 9 Install the MERLIN LEGEND Switch Integration Page 2 29 Software 10 Administer the Lucent INTUITY System for Page 2 32 Operation with the MERLIN LEGEND 11 Shutdown the Lucent INTUITY System Page 2 33 12 Cable the MAP and Administer the MERLIN Page 2 34 LEGEND Communications System 13 Apply Power to the System Page 2 34 14 Test the Channels if the Mapping Changed Page 2 35 15 Change the CAS Switch Assignment Page 2 36 16 Clear any Alarms Page 2 37 17 Place Test Calls to the System Page 2 38 18 Assign the System Date and Time Page 2 38 19 Stop the Voice System Page 2 40 20 Back Up the System Data Page 2 41 21 Start the Voice System Page 2 41 22 Activate Alarm Origination Page 2 42 28 Create a Test Alarm Page 2 45 24 Replace the Nightly Backup Tape Page 2 47 25 Remove the Old Software from the Site Page 2 47 1 2 Issue 1 June 2000 Conversion Instructions Overview This chapter contains procedures needed to convert Lucent Intuity Release 3 Systems to MERLIN LEGEND or MERLIN MAGIX integrations Issue 1 June 2000 2 1 How to Use Lucent INTUITY Screens Select Enter The INTUITY system is controlled by two methods command entry from the INTUITY AUDIX screens and selection from the INTUITY system screens Two terms are used in the directions Select m Enter This document will instruct you to select certain options
43. el until you reach the INTUITY Administration menu Continue with Assign Service to Channels for Testing Issue 1 June 2000 A 7 Channel Mapping Assign Service to Channels for Testing This procedure assigns the service Chantran to all of the channels for testing After the testing is completed channels will have to be assigned to their operating service ChanTran does not support the INTUITY applications 1 Starting at the INTUITY Administration menu select gt Voice System Administration gt Voice Equipment The system responds with the Voice Equipment screen as shown in Figure A 7 quipment Card O is IVC6 O S Index 0 Function TipRing State Inseru HN STATE STATE CHNG TIME SERVICE NAME PHONE GROUP Inseru Sep 13 59 12 2013 Inseru Sep 13 59 2014 CD Inseru Sep 13 59 2016 Inseru Sep 13 59 2017 C 0 1 2 Inseru Sep 13 59 2015 3 4 5 Inseru Sep 13 59 2018 1 is IVC6 O0 S Index 1 Function TipRing State Inseru Figure A 7 Voice Equipment Screen 2 Press F3 Change Keys to display the voice equipment function keys 3 Press F3 Assign to display the Assign screen The system responds with the Assign screen as shown in Figure A 8 Channels to Groups Channel to PBX Extension Services to Called Numbers i Services to Channels i Figure A 8 Assign Screen A 8 Issue 1 June 2000 Assign Service to Channels for Testing 4 Select Services to Channels
44. ent Product ID Alarm Destination Alarm Origination ACTIVE Alarm Level MINOR Alarm Suppression INACTIVE Clear Alarm Notification ACTIVE Figure 2 1 Alarm Management Screen 2 Move the cursor to the Alarm Origination field 3 Press F3 Choices The system displays the Alarm Origination screen Figure 2 2 Alarm Origination ACTIVE gt INACTIVE Figure 2 2 Alarm Origination Menu 4 Select INACTIVE The system changes the entry in the Alarm Origination field to INACTIVE 5 Press F3 Save The system displays an Information screen Figure 2 3 2 4 Issue 1 June 2000 Conversion Instructions Information Alarm Form Update was successful Press Enter to continue Figure 2 3 Information Screen 6 Press ENTER The system returns to the Alarm Management screen Press F Cancel twice The system returns to the Customer Services Administration screen Continue with Task 3 Stop the Voice System Task 3 Stop the Voice System The following procedure describes how to stop the Lucent INTUITY voice system Ti Starting at the Customer Services Administration menu select gt System Management gt System Control gt Stop Voice System The system displays the following prompt Enter y to continue n to quit Enter y The system stops the voice system and returns to the System Control screen If the system displa
45. ersion Instructions Task 15 Change the CAS Switch Assignment page 2 36 If the system does not have CAS continue with Chapter 2 Conversion Instructions Task 16 Clear any Alarms page 2 37 June 2000
46. es to the fields continue with Step 6 6 Determine your next step f you changed the Lucent INTUITY system s channel mapping or the subscriber s extensions continue with Task 19 Stop the Voice System f you did not change the system s channel mapping or the subscriber s extensions determine your next step Issue 1 June 2000 2 39 Ifthe system has Alarm Origination continue with Task 22 Activate Alarm Origination on page 2 42 lf the system does not have Alarm Origination continue with Task 24 Replace the Nightly Backup Tape on page 2 47 caution If you do not perform the second system data backup the backup tape will not have the integration information for the MERLIN LEGEND or MERLIN MAGIX integration until the system completes a nightly backup Task 19 Stop the Voice System The following procedure describes how to stop the Lucent INTUITY voice system 1 Starting at the Customer Services Administration menu select gt System Management gt System Control gt Stop Voice System The system displays the following prompt Enter y to continue n to quit 2 Enter y The system stops the voice system and returns to the System Control screen If the system displays the following message The Voice System has stopped Press ENTER to continue 3 Press to return to the System Control screen 4 Press f Cancel twice to return to the Customer Services Administration
47. ess one latch and then the other When the bottom of the front panel is loose rotate the panel away from you and lift it to remove Return the unit to its correct desktop position Continue with the next step MAP 5 Remove the Top Cover Issue 1 June 2000 2 13 Figure 2 9 Removing the MAP 5 Front Panel 2 14 Issue 1 June 2000 Conversion Instructions MAP 5 Remove the Top Cover This procedure assumes that you have already removed the front panel See Figure 2 10 1 Unlock the system unit by inserting the key in the lock and turning it counter clockwise to the unlocked position The case lock is located in the top center of the front of the unit Keys are included with the system The case lock must be in the open position to remove the top cover Press the holding tabs outward while pushing the top cover away from you See Figure 2 10 The locking tabs are located on either side of the front of the unit 3 Slide the top cover as far back as it will go which is about 1 2 inch Lift the top cover straight up to remove Continue with MAP 5 Locate and Remove the GP Synch or DCIU Circuit Card on the next page Issue 1 June 2000 2 15 Top cover holding tabs M N F Top cover 2e holding tabs Figure 2 10 Removing the Top Cover on the MAP 5 2 16 Issue 1 June 2000 Conversion Instructions MAP 5 Locate and Remove the GP Synch or DCIU Circuit
48. essages stop scrolling on the screen gt NOTE If you are working on an older system these messages may not be displayed Press to obtain a console prompt after the trace process message appears 2 Press to obtain a console prompt The system displays a Console Login prompt The systems s name is Intuity Welcome to USL UNIX system V Release 4 2 Version Console Login gt NOTE Networking can take from 5 to 15 minutes to become to fully operational 3 Log in as craft 4 Continue with Task 9 Install the MERLIN LEGEND Switch Integration Software Task 9 Install the MERLIN LEGEND Switch Integration Software Use the following procedures to load the switch integration software Stop the Voice System Perform the following steps to stop the voice system 1 Starting at the Lucent INTUITY Main Menu select gt Customer Services Administration gt System Management gt System Control gt Stop Voice System The system displays the following prompt Enter y to continue n to quit 2 Entery Issue 1 June 2000 2 29 The system stops the voice system and returns to the System Control screen If the system displays the following message The Voice System has stopped Press ENTER to continue press to return to the System Control screen 3 Press F3 Cancel twice to return to the Customer Services Administration screen 4 Continue with Install the MERLIN LEGEND Switch Integration
49. for some reason you have to press during this operation a certain amount of work will already have been done by the program Recover as follows a Note the numbers shown in the display fields They will indicate approximately where the program stopped working b Next list extensions to find exactly which numbers have been changed and which have not Use the print list e command to make a copy on your system printer c Finally plan what needs to be done to recover and use the che command to change extension numbers as necessary 10 Continue with Release the Voice Ports gt NOTE If aremote system is not administered to receive automatic updates extension changes will need to be done manually on this system Issue 1 June 2000 B 11 Using the Change Extensions Command Release the Voice Ports Release the voice ports as follows 1 Starting at the Lucent INTUITY Administration menu select gt Customer Services Administration gt Diagnostics gt Voice Board Diagnostics The system responds with the Diagnose Voice Equipment screen as shown in Figure B 6 gt NOTE Ports will be in the manually out of service Manoos state if you are installing a new card or if the ports are busied out These will transition to in service Inserv when they are released if the port detects loop current If released ports transition to or remain facility out of service the ports are not detecting any
50. g State Inseru Figure A 11 Voice Equipment Screen 2 Press F3 Change Keys to display the voice equipment function keys 3 Press F3 Assign to display the assignment options The system responds with the Assign screen as shown in Figure A 12 Channels to Groups Channel to PBX Extension Services to Called Numbers I Services to Channels Figure A 12 Assign Screen A 14 Issue 1 June 2000 Assign Services to Called Numbers 4 Select Services to Called Numbers from the Assign screen 5 Press to display the screen to assign the services to the called numbers The system responds with the Assign Service to Called Numbers screen as shown in Figure A 13 Assign Service to Called Number SERVICE NAME CALLED NUMBER AUDIX ANY Figure A 13 Assign Service to Called Number Screen 6 Press F3 Change Keys 7 Determine your next step a If you are installing a new system that does not have assigned services continue with Step 8 b If you are adding either the INTUITY AUDIX or the INTUITY Lodging application 1 Press F Remove to display the Remove Service From Called Number screen 2 Enter the called number to be removed Entering the called number will cause both the service name and the called number to be removed 3 Press F3 Save to remove the service and the called number The system responds with a Command Output screen 4 Press F3 Cancel to exit the C
51. ge B 9 Release the Voice Ports B 12 a Release the Networking Ports B 14 Issue 1 June 2000 v Contents vi Issue 1 June 2000 About This Document Overview This document Lucent Intuity Release 3 Switch Conversion to MERLIN LEGEND or MERLIN MAGIX Integrations Issue 1 contains the procedures needed to move a Release 3 Lucent INTUITY system to a MERLIN LEGEND or MERLIN MAGIX integration from any other switch integration type Intended Audience This document is intended for on site technicians and remote maintenance center personnel supporting an INTUITY switch conversion How this Document Is Organized This document is organized in the following chapters m Chapter 1 Conversion Checklist This chapter presents a checklist of procedures needed to convert Lucent INTUITY Release 3 Systems to MERLIN LEGEND or MERLIN MAGIX Integrations m Chapter 2 Conversion Instructions This chapter presents the procedures needed to convert Lucent INTUITY Release 3 Systems to MERLIN LEGEND or MERLIN MAGIX Integrations m Appendix A Channel Mapping This appendix presents the information necessary to perform channel mapping and acceptance testing Issue 1 June 2000 vii m Appendix B Using the Change Extensions Command This appendix presents the information necessary to move a series of extension numbers from one block of numbers to another without changing each number individually
52. h the bottom of the unit 2 18 Issue 1 June 2000 Conversion Instructions 11 Pull the top cover toward you until it snaps into the locking tabs located on either side of the front of the unit Lock the system unit by inserting the key into the lock and turning clockwise to the locked position Align the front panel with the front of the unit and hook the top flanges of the panel underneath the top cover Lower the panel and snap into position so that the panel latches have caught Make sure the power button is correctly aligned during this step to avoid damage WARNING The front panel fits tightly around the streaming tape drive You may have to adjust the panel to put it on This may cause the power switch to be pushed in Reconnect any cords or lines that you removed from the system Reconnect the monitor and the keyboard Reconnect the power cords Apply power to the system The system initiates the Power On Self Test POST The following appears on the screen and the system waits here for approximately 15 seconds 486SX BIOS V1 2R1 5tt1 020096 KB Memory Good 000384 KB Shadow Ram 000128 KB Cache Ram Continue with Task 8 Allow the System to Finish Booting on page 2 28 MAP 40 Instructions For additional information about the MAP 40 see INTUITY MAP 40 Hardware Installation 585 310 138 MAP 40 Open the MAP Vi 2 Remove the incoming AC power cord keyboard and v
53. he backup The system displays the following messages please insert a cartridge tape into the tape drive to back up tape 1 press lt Enter gt when tape is inserted press lt Esc gt key to terminate the backup 10 Insert a backup tape Make sure that the tape is not set to SAFE The system will have one of two styles of tape drive A CAUTION Do not use the nightly backup tape for this procedure lf the tape drive has a door that folds down a If the drive door is closed press the small button on the upper right hand corner of the tape drive to open the door b Insert the tape into the open drive When inserted the label of the tape should be up and the opening to the tape should be to the right Figure 2 6 c Close the door to the tape drive The system turns on the green light on the tape drive door Figure 2 6 Inserting a Cartridge Tape Into An Outward Hinged 2 Gbyte Tape Drive 2 8 Issue 1 June 2000 Conversion Instructions Ifthe tape drive has a door that swings in toward the body of the tape drive Figure 2 7 a Insert the tape label side up with the opening to the left Figure 2 7 Inserting a Cartridge Tape Into An Inward Hinged 525 Mbyte Tape Drive 11 12 13 14 15 b Press the tape firmly into place Press ENTER The system displays the following text tape 1 pre process started gt NOTE The tape drive light stays on to indicate that th
54. hlight the service Use the up and or down arrow keys to move the highlight bar 8 Press with your selection highlighted Issue 1 Enter channel number for the selected service gt NOTE Do not enter the numbers of channels that have not been purchased or the system will generate alarms gt NOTE If you are assigning the same service to all of the channels you may enter all to assign the same service to all of the channel numbers at one time You may also enter a range of channels You do not need to enter the service and the associated channel individually if the same service will be assigned to more than 1 channel Press F3 Save The system responds with a Command Output screen verifying that the designated channels are assigned the specified service Press F3 Cancel to return to the Assign Service to Voice Channels screen Repeat Step 6 through Step 11 for each channel that needs to be assigned When you have assigned services to the voice channels continue with the next step June 2000 Map Services to Channels for Operation 13 Press F Cancel four times reach the INTUITY Administration menu 14 Continue with Chapter 2 Conversion Instructions Task 10 Administer the Lucent INTUITY System for Operation with the MERLIN LEGEND Step 3 page 2 32 Issue 1 June 2000 A 19 Channel Mapping A 20 Issue 1 June 2000 Using the Change Extensions Command
55. ideo cord Tag the power cord plugs with a note indicating that nobody other than yourself should reconnect power to this equipment Remove the front bezel a Remove the top tape and floppy drive cover located at the top of the front panel if the system has one Push up from the bottom of the tape and floppy drive cover above the power switch to release the cover Figure 2 13 labeled 1 Issue 1 June 2000 2 19 2 20 Issue 1 b Remove the fan filter and cover Press down on the top edge of the cover below the power switch to release it Figure 2 13 labeled 2 c Pull off the bezel panel The panel is attached by 2 fasteners at the top and 2 at the bottom Figure 2 13 labeled 3 Remove the screws holding the dress cover Figure 2 13 labeled 4 5 Slide the dress cover forward and remove it Figure 2 14 labeled 5 Optional Place the MAP 40 on its side to more easily work within the chassis Use one of the following methods a Place the MAP 40 on its side on a work table with the support base over the table edge You may need to disconnect incoming lines to do this Label all disconnected lines b If you cannot disconnect incoming lines to the MAP 40 place the MAP 40 on its side on the floor and rest the end opposite the support base on large telephone books or similar objects to protect the support base Loosen the flat head 1 4 inch length screws holding the access cover by two turns o
56. in front of the extensions change in range and the system is a Release 3 IP42 or later change the AUDIX subscriber mailbox extensions See Using the Change Extensions Command on page B 1 gt NOTE The change subscriber extensions command does not change the automated attendant numbers 7 Determine your next step lf the system has the Call Accounting System CAS software continue with Task 15 Change the CAS Switch Assignment m Ifthe system does not have CAS continue with Task 16 Clear any Alarms on page 2 37 Task 15 Change the CAS Switch Assignment If the system has CAS change the switch type gt NOTE The CAS PBX KTX 80 diskette has information for both the System 25 and the MERLIN LEGEND integrations 1 Starting at the Lucent INTUITY Administration menu select gt Call Accounting System gt CDR Configuration Menu gt Edit CDR Collection Information 2 Change the Call Reporting field to the correct switch type 3 Press F3 Cancel until you return to the Lucent INTUITY Administration menu 4 Continue with Task 16 Clear any Alarms 2 36 Issue 1 June 2000 Conversion Instructions Task 16 Clear any Alarms Check the system for alarms If the alarm has a major or a minor alarm contact your remote maintenance center gt NOTE During this stage of the conversion the system may have active switch alarms since the link has not yet been placed
57. ipment screen as shown in Figure A 1 gt NOTE is IUG PT CHN STATE P 5 1 2 3 H4 5 Manoos Manoos Manoos Manoos Manoos Manoos Voice O S Index 8 State Manoos STATE CHNG TIHE Mar Mar Mar Mar Mar Mar 28 06 27 48 28 06 27 48 28 06 27 48 28 66 27 48 28 66 27 48 26 06 27 48 The channel state shown in the third column of the Voice Equipment screen may be in service Inserv facility out of service FOOS or manually out of service Manoos Equipment Function TipRing SERUICE NAHE PHONE DNIS SUC 6427 DNIS_ SUC DNIS SUC DNIS SUC DNIS SUC DNIS_ SUC a Figure A 1 A 2 Issue 1 Voice Equipment Screen Before Administration Newly Installed Circuit Card In this screen the INTUITY system uses the following abbreviations CHN channel CD PT card number and port S S A E current port state A E CHG TIM state occurred GROU not currently used for the INTUITY system Leave this setting as 2 the default E the time that the change to the current port P a number may or may not appear in this field This field is 2 Press 8 Change Keys to display the voice equipment function keys June 2000 Map Channels to Switch Extensions 8 Press F3 Assign to display the assignment options gt NOTE The channel may be in any state for this procedure The system responds with the Assign screen as shown
58. ish Booting Task 8 Allow the System to Finish Booting Allow the system to finish booting 1 Allow the system to finish booting The system displays copyright and address information runs memory tests and then rebuilds the UNIX kernel A caution Do not strike or during this process The system automatically proceeds to the next step gt NOTE You may see one of the following errors Fatal Error Unknown loadable module name in system file Invalid checksum Ignore these errors They are not true errors and no action is required The system then repeats the copyright and address information This stage ends with the message The system is ready During the next stage the system displays a console login and then the following message Automatically starting the voice system This message signals the start of the second stage the stage that starts the voice system This stage includes auditing a database initializing the INTUITY AUDIX application and running file checks The system then displays Startup of the Voice System is complete Saving output to trace process Saving the output to trace process takes approximately a minute When the system is finished it displays the following message Startup of the Voice System is complete The system messages might wipe out the 2 28 Issue 1 June 2000 Conversion Instructions Console Login prompt Please hit the lt ENTER gt key after the m
59. its followed by the pound key The star and pound keys will not be spoken Enter the numbers 1 23 4 5 onthe telephone keypad Enter the pound sign The system responds through the telephone The digits entered are 12345 The system then returns to the main ChanTran menu starting with Press 1 to initiate gt NOTE If you heard the sequence of digits that you entered and saw the numbers entered on the System Monitor Screen the test completed successfully If you did not hear the sequence of digits that you entered or if the digits are unclear or cannot be understood the test has failed Contact your remote maintenance center Press 1 the number 1 to restart the touch tone recognition test 10 Enter the pound sign Enter the numbers 6 7 8 9 0 on the telephone keypad The system responds through the telephone The digits entered are 6 7 8 9 0 The system then returns to the main menu starting with Press 1 to initiate Press the number 3 to start the record and playback test The system responds Press 1 to record message using CELP Press 2 to record message using ADPCM32 Or press 3 to record message using Sub Band 16 Press 1 the number 1 to record a message using CELP The system responds Record test message at the tone Record a short test message such as Test test test by speaking into the test phone The system stops recording auto
60. loop current STATE STATE CHNG TIME SERVICE NAME PHONE GROUP TYPE Manoos Nov 23 09 57 15 1111 IVC6 Manoos Nou 23 09 57 18 2011 IVC6 Manoos Nou 23 09 57 20 2012 IVC6 Manoos Nou 23 10 10 49 2014 IVC6 Manoos Nou 23 10 10 52 2018 IVC6 Manoos Nou 23 10 10 54 2020 IVC6 Figure B 6 Diagnose Voice Equipment Screen 2 Press f8 Change Keys to display the diagnose function keys 3 Press F3 Release to display the screen showing the Release of Voice Equipment screen The system responds with the Release of Voice Equipment screen as shown in Figure B 7 B 12 Issue 1 June 2000 Release the Voice Ports Release of Voice Equipment New State inseru Equipment Equipment Number Change Immediately __ Figure B 7 Release of Voice Equipment Screen 4 Complete the following fields m Equipment Enter ca m Equipment number Enter the range of 0 the number of the last card m Change Immediately Enter yes 5 Press F3 Save The system displays a Command Output screen 6 Press f Cancel The displays the Diagnose Voice Equipment screen 7 Press F5 Cancel three times to return to the Lucent INTUITY Administration menu 8 Determine your next step If the system is networked continue with Release the Networking Ports If the system is not networked determine your next step If the system has the Call Accounting System CAS software continue with
61. matically when you stop speaking A 12 These are different voice encoding algorithms Issue 1 June 2000 Assign Services to Called Numbers The system responds through the telephone The recorded phrase is Test test test The system then returns to the INTUITY ChanTran main menu starting with Press 1 to initiate gt NOTE If you heard the phrase the test has completed successfully If you did not hear the phrase or the repeated phrase cannot be understood the test has failed Contact your remote maintenance center 15 Press the star key to disconnect from the channel 16 Hang up the phone 17 Verify the disconnection by looking at the System Monitor screen The channel should return to on hook gt NOTE If the channel returned to on hook the test completed successfully 18 Test all remaining channels by repeating Steps 3 through 17 until all channels have been tested 19 Press F3 Cancel until you reach the INTUITY Administration menu 20 Continue with Assign Services to Called Numbers Assign Services to Called Numbers During installation the voice channels must be assigned a service This service tells the voice channels what to do with the incoming call The dialed number information service DNIS_SVC provides the information INTUITY needs to correctly answer the incoming call DNIS_SVC allows channels to be flexible so that each channel is able to handle different a
62. ment vii a Overview vii m Intended Audience vii How this Document Is Organized vii m Conventions Used viii m Related Resources ix m Trademarks and Service Marks xi Training xii How to Make Comments About this Document xii SESS Conversion Checklist 1 1 a Overview 1 1 Conversion Checklist 1 2 uaaa Conversion Instructions 2 1 a Overview 2 1 Howto Use Lucent INTUITY Screens 2 2 Conversion Procedures 2 2 Task 1 Inventory Materials 2 3 Task 2 Deactivate Alarm Origination 2 3 Task 3 Stop the Voice System 2 5 Task 4 Make an Attended Back up Tape 2 6 Task 5 Remove the Previous Switch Integration Software 2 10 Task 6 Shutdown the System 2 12 Task 7 Remove Hardware for the Previous Integration 2 13 MAP 5 Instructions 2 13 MAP 5 Remove the Front Panel 2 13 MAP 5 Remove the Top Cover 2 15 MAP 5 Locate and Remove the GP Synch or DCIU Circuit Card 2 17 MAP 5 Replace the Top Cover and Cables 2 18 MAP 40 Instructions 2 19 MAP 40 Open the MAP 2 19 Issue 1 June 2000 ii Contents MAP 40 Locate and Remove the GP Synch or DCIU Circuit Card 2 23 MAP 40 Replace the Cover and Cables 2 24 MAP 100 Instructions 2 25 MAP 100 Open the MAP 2 25 MAP 100 Locate and Remove the GP Synch or DCIU Circuit Card 2 26 MAP 100 Replace the Covers and Cables 2 27 Task 8 Allow the System to Finish Booting 2 28 Task 9 Install the MERLIN LEGEND Switch Integration Software 2 29 Stop the Voice System 2 29 Install the MERLIN L
63. ministration At the command line enter change machine machine_ name Note the ranges of extension numbers as they are before modification If you have a system printer enter print display machine to get a copy before you enter change machine 3 When updating remote machines correct the Extension Length field 4 Re enter the prefixes and the start and end extensions as they will be when the conversion is completed 5 Atthe enter command prompt enter either Full Command Version Short Command Version change extensions che The system displays the Change Extensions screen Figure B 4 B 6 Issue 1 June 2000 Changing a Block of Extensions with Extension Length Change AUDIX Active Alarms wA Logins 2 change extensions Page 1 of 1 CHANGE EXTENSIONS Machine Name columbus Change extensions beginning with 9900 Ending with 9999 To new extension beginning with 29900 Ending with PROGRESS REPORT Changed extensions from through to through Number of extensions changed 0 Changing covering extensions Number of changed covering extensions 0 Be sure ALL voice and network ports are Out of Service before continuing enter command change extensions Figure B 4 Change Extension Screen 6 Enter the name of the AUDIX machine for which you are changing extension numbers 7 Enter the boundries of the extension numbers you are changing that is enter two numbers the beginning smallest aff
64. mpt Please hit the lt ENTER gt key after the messages stop scrolling on the screen Press Enter to continue 2 Press to return to the System Control screen 3 Press F3 Cancel twice to return to the Customer Services Administration screen 4 Continue with Task 10 Administer the Lucent INTUITY System for Operation with the MERLIN LEGEND Task 10 Administer the Lucent INTUITY System for Operation with the MERLIN LEGEND 1 Administer the switch interface on the Lucent INTUITY system See Chapter 6 INTUITY System Administration in INTUITY Integration with MERLIN LEGEND Communications System 585 310 255 Issue 1 gt NOTE Do not stop and start the voice system at this time The shutdown and turning the system off and on in the next series of tasks eliminate the need to stop and start the voice system 2 If the channel numbering is changing the customer is altering the dial plan map the Lucent INTUITY channels to the switch extensions Use Map Channels to Switch Extensions Channel Mapping page A 1 2 32 Issue 1 June 2000 Conversion Instructions 8 Perform additional administration on the Lucent INTUITY system such as routing tables and automated attendants as needed See Chapter 6 INTUITY System Administration in INTUITY Integration with MERLIN LEGEND Communications System 585 310 231 Issue 2 4 Continue with Task 11 Shutdown the Lucent INTUITY System Task 11 Sh
65. n displays Startup of the Voice System is complete Saving output to trace process Saving the output to trace process takes approximately a minute When the system is finished it displays the following message Startup of the Voice System is complete The system messages might wipe out the Console Login prompt Please hit the lt ENTER gt key after the messages stop scrolling on the screen gt NOTE If you are working on an older system these messages may not be displayed Press to obtain a console prompt after the trace process message appears Press to obtain a console prompt The system displays a Console Login prompt The systems s name is Intuity Welcome to USL UNIX system V Release 4 2 Version Console Login Log in as craft 4 Determine your next step f you changed the system s channel numbers continue with Task 14 Test the Channels if the Mapping Changed f you did not change the system s channel numbers continue with Task 16 Clear any Alarms Task 14 Test the Channels if the Mapping Changed If you changed the channel numbers see Channel Mapping 1 Verify the channel state page A 4 2 Assign service to channels for testing page A 8 3 Test each channel page A 10 4 5 Assign services to called numbers page A 13 Map services to channels for operation page A 13 Issue 1 June 2000 2 35 6 If the dial plan changed with the addition of a new number
66. nly Figure 2 14 labeled 6 gt NOTE It is not necessary to remove these screws They only need to be loosened to provide adequate clearance Apply pressure gently with your hands palms down on the access cover and slide the cover back towards the rear of the chassis Lift up and remove the cover once it has cleared the screws June 2000 Conversion Instructions e ov S MMW princovi LJK 042298 Figure 2 13 Remove the Bezel and the Dress Cover Screws June 2000 2 21 Issue 1 SAM PANN O Wd oe A ae CULL LU y princov4 LJK 042298 Figure 2 14 Remove the Dress and Access Covers June 2000 Issue 1 2 22 Conversion Instructions NN Un princov5 LUK 042298 Figure 2 15 Remove the Retaining Bracket 10 Remove the circuit card retaining bracket Locate and remove the two Phillips head screws that fasten the bracket to the chassis Figure 2 15 labeled 7 11 Continue with MAP 40 Locate and Remove the GP Synch or DCIU Circuit Card MAP 40 Locate and Remove the GP Synch or DCIU Circuit Card To locate and remove the GP Synch or DCIU Circuit card 1 Locate the GP Synch or DCIU circuit card in the MAP MAP 40 systems previously integrated with a DEFINITY Communications System using a DCIU integration will contain a either a GP Synch or a DCIU circuit card Figure 2 16 Issue
67. ognize touch tones Record and playback Only those channels that have been purchased and activated are tested gt NOTE INTUITY Chantran has blind and intelligent transfer test capabilities that may be used to test if the need arises These transfers however may not work on all switches If you are using a speaker phone to test in an environment with background noise you may need to use the mute button while testing touch tone recognition Background noise will interfere with INTUITY ChanTran while using a speaker If ChantTran does not answer when you are using a speaker phone mute the phone to stop the background noise detection gt NOTE Assigning INTUITY ChantTran to a channel does not stop an operating system from answering outside calls with the re assigned channel If you assign ChanTran to a channel receiving outside calls outside callers will receive the ChantTran test prompts 1 Starting at the INTUITY Administration menu select gt Voice System Administration gt System Monitor The system responds with the System Monitor Voice Channels screen as shown in Figure A 10 Issue 1 June 2000 Test Each Channel System Monitor Voice Channels Calls Voice Service Channel Today Service Status 0 x0n Hook 10 0n Hook 21 x0n Hook 4 0n Hook 12 ChanTran Talking 12345 0 x0n Hook Figure A 10 System Monitor Screen Showing Channel being Tested with INTUITY ChanTran Touch Tone Recogniti
68. ommand Output screen 5 Continue with Step 8 to assign the new services 8 Press Add The system responds with the Add Service to Called Number screen in the upper right hand corner of the monitor Issue 1 June 2000 A 15 Channel Mapping 9 Place the cursor in the Service name to be added field 10 Press Choices to display a list of the possible services 11 Refer to the worksheet showing the services to channels Assign the services as shown on the worksheet by highlighting the name of the service and pressing ENTER The possible services that may be assigned to and operated under DNIS SVC include AUDIX Idg allows callers access to either the INTUITY AUDIX application or the INTUITY Lodging application based upon the identity of the phone from which they are calling AUDIX allows designated called number accesses the INTUITY AUDIX application Idg_ni_ca allows callers to leave a message for any guest after entering the guest s extension number Idg_ni_vm allows guests to retrieve messages from any phone after entering an extension number lodging provides lodging voice mail and call answer services without entering the extension number 12 Enter the called number for the service 13 Press F3 Save A command output screen appears confirming your selection to add or remove a called number from the DNIS_SVC group as shown in Figure A 14 Command Output Add Service To Called Number Outpu
69. on 2 Verify that all purchased and activated voice channels are listed as being on hook at the start of the testing 3 Use a test phone to dial the extension number of the channel to be tested Begin with the extension assigned to channel 0 The system responds This is the channel and transfer test program You are testing voice channel number xx Press 1 to initiate the touch tone recognition test Press 2 to initiate the call transfer test Press 3 to initiate the record and playback test or press the star key to quit gt NOTE ChantTran features dial through which allows you to enter numbers or commands before the message or the prompt stops playing Dial through however can only be used in ChanTran testing after ChanTran has reported the number of the channel being tested 4 Verify that the channel number reported by ChanTran correctly matches the channel associated with the extension that you dialed 5 Verify that the channel is listed as ChanTran Talking on the system monitor screen as shown in Figure A 10 above In this figure Channel 4 is being tested for touch tone recognition 1 xx indicates the number of the channel being tested For example if channel 4 were being tested you would hear You are testing voice channel number 4 Issue 1 June 2000 A 11 Channel Mapping 6 Press 1 the number 1 to start the touch tone recognition test The system responds Enter a set of dig
70. ote Maintenance Board Set for R3 3 AUDIX 3 3 55 6 UM AUDIX R Module marker file AUDIX NA 7 UM dfltdb AUDIX R Default db AUDIX 3 3 55 8 UM files AUDIX R Files AUDIX 3 3 55 9 UM sw AUDIX R Software AUDIX 3 3 55 10 Vex Intuity Application Software Set 486 3 0 55 66 more menu choices to follow RETURN for more choices CTRL D to stop display Figure 2 8 Example Software Installed List 2 10 Issue 1 June 2000 Conversion Instructions Table 2 1 2 Locate the previous switch integration software package Previous Switch Integration Software Package Package Name Integration Type S25SWIN The following are S25SWIN packages nee a INTUITY System 25 Switch Integration Package a AAS System 25 Advanced Administration DCIU INTUITY DCIU Link Software Set smdi INTUITY 5ESS Switch Integration Package 3 Using the numbers in the far left hand column note the list number of the package 4 Press CTRL D The system displays the following message Select package s you wish to process or all to process all packages default all q 5 Enter the number of the package to be removed A CAUTION Remove only one package at a time Removing multiple packages at one time could result in a conversion failure The system displays the name and version number of the selected package 6 Enter y The system removes the package and may re install files gt NO
71. ponsibility for securing both this system and its net worked equipment rests with you a Lucent customer s system administrator your telecommunications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to Installation documents System administration documents Security documents Hardware software based security tools e Shared information between you and your peers Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure your e Lucent provided telecommunications systems and their interfaces e Lucent provided software applications as well as their underlying hardware software platforms and interfaces Any other equipment networked to your Lucent products Lucent Technologies does not warrant that this product or any of its networked equipment is either immune from or will prevent either unauthorized or malicious intrusions Lucent Technologies will not be responsible for any charges losses or damages that result from such intrusions Federal Communications Commission Statement Part 15 Class A Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide rea sonable protection against h
72. pplications This makes the system more responsive if many calls come into the system for one of the applications at the same time the INTUITY system can answer with as many channels as is needed up to the maximum number permitted by hardware limitations Before DNIS_SVC can be used however DNIS_SVC itself must be administered This administration involves identifying the service and the incoming called number that requires the service The following procedure to assign the services and the called numbers must be performed before the DNIS SVC itself is assigned to the channels Issue 1 June 2000 A 13 Channel Mapping gt NOTE Refer to the worksheet from your project manager If you will not be assigning DNIS_SVC to any channels skip this procedure and continue with the next procedure Map Services to Channels for Operation 1 Starting at the INTUITY Administration menu select gt Voice System Administration gt Voice Equipment The system responds with the Voice Equipment screen as shown in Figure A 11 Voice Equi Card O is IUC6 0 S Index 0 Function TipRing State Inseru HN STATE STATE CHNG TIME SERVICE NAME PHONE GROUP Inseru Sep 59 CHANTRAN 2013 Inseru Sep 59 CHANTRAN 2014 CD PT C 0 1 2 Inseru Sep 759 CHANTRAN 2015 3 4 5 T Inseru Sep 59 CHANTRAN 2016 Inseru Sep 759 CHANTRAN 2017 Inseru Sep 59 CHANTRAN 2018 P 0 wd 0 2 3 4 5 1 is IVC6 O S d Function TipRin
73. ro Voice Response and Addenda 585 310 716 1 or later INTUITY Message Manager Release 4 User s Guide 585 310 743 1 or later INTUITY Message Manager Release 4 1 Getting Started 585 310 740 1 or later Available late 1996 AUDIX Administration and Data Acquisition Package 585 310 502 4 or later Issue 1 June 2000 ix INTUITY Integration with System 75 and DEFINITY 585 310 214 4 or later Communications System Generic 1 and Generic 3 INTUITY Integration with System 85 and DEFINITY 585 310 215 2 or later Communications System Generic 2 INTUITY Integration with MERLIN LEGEND 585 310 255 1 or later Communications System INTUITY Integration with the 5ESS Switch 585 310 219 1 or later INTUITY Integration with DMS 100 585 310 223 1 or later INTUITY Integration with Northern Telecom SL 1 585 310 221 2 or later Meridian and Meridian SL 1 INTUITY Integration with Mitel SX 200 DIGITAL SX 585 310 222 2 or later 100 and SX 200 INTUITY Integration with NEC NEAX 585 310 216 2 or later INTUITY Integration with ROLM 8000 9000 9571 585 310 220 2 or later INTUITY Lodging Artwork Package 585 310 739 1 or later Voice Messaging Quick Reference 585 300 702 3 or later A Portable Guide to Voice Messaging 585 300 701 3 or later INTUITY Voice FAX Messaging Quick Reference 585 310 734 1 or later INTUITY Voice FA
74. st Results screen does not contain any error messages such as Alarm port busy If you see any error messages contact your remote maintenance center or see INTUITY Platform Administration and Maintenance Press F3 Cancel to return to the Alarm Origination Test Results screen Wait approximately 4 minutes Select Review Latest Test Results June 2000 Conversion Instructions 18 Verify that the message on the screen reads Day Date Time Alarm origination test successful The entry on the screen should correspond with the time that you sent the alarm If the test does not complete successfully complete the following before contacting your remote maintenance center a Wait a few more minutes and check the test results again If the test still reports that it is in progress continue with Step b b Check the telephone number for the remote maintenance center on the Alarm Management screen If this is wrong the test will not complete c Verify that the telephone is connected to the modem or RMB If the line has problems the RMB can remain in the testing state waiting for the remote maintenance center to answer 19 Press F3 Cancel four times until you reach the Lucent INTUITY Administration menu 20 Continue with Task 23 Create a Test Alarm Task 23 Create a Test Alarm Use the following procedure to create a test alarm This alarm sends a request to the remote maintenance center to upd
75. t Assigned service AUDIX to dnis ANY Press CANCEL to leave this window Figure A 14 Screen Confirming the Assignment of Services to Called Numbers 14 Press f Cancel to exit the Command Output screen A 16 Issue 1 June 2000 Map Services to Channels for Operation 15 Repeat Step 6 through Step 12 for each service and called number assignment 16 Press F3 Cancel twice to reach the INTUITY Administration menu or continue with the next task Map Services to Channels for Operation Map Services to Channels for Operation This procedure assigns the channels to the services that they will use during normal operation The service s that will be used for operation are recorded on the worksheet from your project manager If you have any questions about the service assignments contact your project manager gt NOTE Channels assigned to AUDIX instead of DNIS_SVC on the INTUITY system will not be integrated Integrated channels provide call information for the INTUITY AUDIX application Non integrated channels ask the caller to enter the extension number of the person to be reached If the service name for an INTUITY Intro Voice Response application is assigned directly to the channel the application will require the user to enter an extension number DNIS SVC is the recommended service for all channels with the services defined for DNIS_SVC 1 Starting at the INTUITY Administration menu select
76. t Technologies training web site at www lucenttraining com How to Make Comments About this Document We are interested in your suggestions for improving this book Please complete and return the reader comment card that is located at the back of the book You can use any of your favorite mail methods Post Office Lucent Technologies Communications Applications Group Technical Publications Room 22 2H15 11900 North Pecos Street Denver Colorado 80234 Email octeltechpubs ucent com Fax or voice mail 303 538 9625 Please be sure to mention the name and order number of this book xii Issue 1 June 2000 Conversion Checklist Overview This chapter contains a checklist of procedures needed to convert Lucent Intuity Release 3 Systems to MERLIN LEGEND or MERLIN MAGIX integrations Issue 1 June 2000 1 1 Conversion Checklist Table 1 1 provides the checklist for Lucent INTUITY Release 3 System conversion to MERLIN LEGEND and MERLIN MAGIX Integrations Table 1 1 INTUITY Conversion to MERLIN LEGEND and MERLIN MAGIX Integrations Task Description See 1 Inventory Materials Page 2 3 2 Deactivate Alarm Origination Page 2 3 3 Stop the Voice System Page 2 5 4 Make an Attended Back up Tape Page 2 6 5 Remove the Previous Switch Integration Page 2 10 Software 6 Shutdown the System Page 2 12 7 Remove Hardware for the Previous Int
77. tem See Chapter 5 MERLIN LEGEND Switch Administration in INTUITY Integration with MERLIN LEGEND Communications System 585 310 255 Issue 1 3 Cable the Lucent INTUITY system to the MERLIN LEGEND For instructions see Chapter 4 Connectivity in INTUITY Integration with MERLIN LEGEND Communications System 585 310 255 Issue 1 4 Continue with Task 13 Apply Power to the System Task 13 Apply Power to the System To apply power to the system 1 Apply power to the system The system displays copyright and address information runs memory tests and then rebuilds the UNIX kernel A caution Do not strike or during this process The system automatically proceeds to the next step gt NOTE You may see one of the following errors Fatal Error Unknown loadable module name in system file Invalid checksum Ignore these errors They are not true errors and no action is required The system then repeats the copyright and address information This stage ends with the message The system is ready During the next stage the system displays a console login and then the following message Automatically starting the voice system 2 34 Issue 1 June 2000 Conversion Instructions 3 This message signals the start of the second stage the stage that starts the voice system This stage includes auditing a database initializing the INTUITY AUDIX application and running file checks The system the
78. tem does not see the channel The system will not see a channel that has not been properly activated even if the IVC6 is present To change a channel from non existent to recognized the remote maintenance center must activate it June 2000 Verify Channel State Channels are usually shipped from the factory in the facility out of service Foos state When the ports detect loop current they automatically convert to the Inserv state If you have connected the ports to the switch and they remain in the Foos state you may have a problem with the Connection a Switch Hardware If you are installing a new board you will see the manually out of service state MANOOS If MANOOS appears for a channel you will need to convert it to Inserv or Foos by using the second half of this procedure gt NOTE If you are already displaying the Voice Equipment screen begin this procedure at Step 2 1 Starting at the INTUITY Administration menu select gt Voice System Administration gt Voice Equipment The system responds with the Voice Equipment screen as shown in Figure A 4 Equipment Card O is IVC6 O S Index 0 Function TipRing State Inseru CD PT CHN STATE STATE CHNG TIME SERVICE NAME PHONE GROUP TYPE 0 0 0 Inseru Sep 21 13 59 12 2013 IVC6 0 1 1 Inseru Sep 21 13 59 12 2014 IVC6 0 2 2 Inseru Sep 21 13 59 12 2015 IUC6 0 3 3 Inseru Sep 21 13 59 12 2016 IUC6 0 4 4 Inseru Sep 21 13 59
79. that can be adminis tered by the CPE user This equipment returns answer supervision signals on all DID calls forwarded back to the public switched telephone network Permissi ble exceptions are A call is unanswered A busy tone is received A reorder tone is received Canadian Department of Communications DOC Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications Le Pr sent Appareil Nom rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la class A pr scrites dans le reglement sur le brouillage radio lectrique dict par le minist re des Communications du Canada Lucent Technologies Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical support or assistance call BCS Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 European Union Declaration of Conformity Lucent Technologies Business Communications Systems declares that the equipment specified in this document conforms to the referenced European Union EU Directives and Harmonized Standards listed below EMC Directive 89 336 EEC Low Voltage Directive73 23 EEC The CE mark affixed to the equipment CE means that it conforms to the above directives Contents il About This Docu
80. utdown the Lucent INTUITY System Shutdown the system so that you can install the cables 1 Starting at the System Management Screen select gt System Control gt Shutdown Voice System The system displays the following message Enter y to continue no to quit 2 Enter y to continue the shutdown The system starts the shutdown presents shutdown messages and then displays the following message The system is down Press CTRL ALT DEL to reboot your computer 3 Turn the power switch for the MAP to OFF a On the MAP 5 the power switch is located centrally behind the front panel It is the green button On the MAP 40 the power switch is located on the front of the MAP in the center to the right hand side On the MAP 100 the power switch is located behind the right hand door panel at the bottom A CAUTION On the MAP 100 do not use the power switch on the back of the MAP If this switch is used the MAP 100 with battery backup will continue to run because of the battery backup 4 Continue with Task 12 Cable the MAP and Administer the MERLIN LEGEND Communications System Issue 1 June 2000 2 33 Task 12 Cable the MAP and Administer the MERLIN LEGEND Communications System To cable the MAP and Administer the MERLIN LEGEND Communication System 1 Install the MERLIN LEGEND Communications system 2 Administer the MERLIN LEGEND Communications system to operate with the Lucent INTUITY sys
81. ve the problem extensions assigned either type list extension if the machine is local or type list remote extensions lt remote machine name gt if the machine is remote d Use this information as a basis to reconsider the target range of numbers Once you have worked out new number ranges return to step 1 of this procedure to implement them Press F3 Enter again The system fills in the display fields as it works and displays the message Command Successfully Completed when finished The cursor returns to the command line gt NOTE If for some reason you have to press during this operation a certain amount of work will already have been done by the program Recover as follows a Note the numbers shown in the display fields They will indicate approximately where the program stopped working b Next list extensions to find exactly which numbers have been changed and which have not Use the print list e command to make a copy on your system printer c Finally plan what needs to be done to recover and use the che command to change extension numbers as necessary Type exit to leave AUDIX Administration 12 While the local machine is busied out connect in turn to each remote machine with which the local machine is networked On each remote machine perform steps 2 through 11 using the name of the original local machine in fields that call for a machine name caution The network ports of the machine on whi
82. ys the following message The Voice System has stopped Press ENTER to continue press to return to the System Control screen Press F4 Cancel twice to return to the Customer Services Administration screen 4 Continue with Task 4 Make an Attended Back up Tape Issue 1 June 2000 2 5 Task 4 Make an Attended Back up Tape This procedure creates a back up tape that can contain the system data AUDIX names announcements greetings and messages for the Lucent INTUITY system Verify with your remote maintenance center which information should be backed up for this customer gt NOTE Do not use a tape size smaller than 525 Mbytes with the Lucent INTUITY system Tapes smaller than 525 Mbytes will cause the backup to fail If the system is equipped with a 2 Gbyte tape drive use either a 525 or a 2 Gbyte tape To make an attended backup tape 1 Locate the tape drive Onthe MAP 5 the tape drive is located at the front of the system to the right behind the sliding door On the MAP 40 the tape drive is located on the front of the computer near the top under the top cover On the MAP 100 the tape drive is located inside the right door near the top 2 Remove the nightly backup tape Ifthe tape is visible in the tape drive press the tape in toward the tape drive and then release This action will release the tape Ifthe tape drive has a door that conceals the tape press the small
83. zing Trademarks and Service Marks The following trademarked products are mentioned in the books in the INTUITY library AT is a trademark of Hayes Microcomputer Products Inc AUDIX is a registered trademark of Lucent Technologies Inc COMSPHERE is a registered trademark of Lucent Technologies Paradyne Corp DEFINITY is a registered trademark of Lucent Technologies Inc in the U S and throughout the world Equinox is a trademark of Equinox Systems Inc 5ESS is a registered trademark of Lucent Technologies Inc INTUITY is a trademark of Lucent Technologies Inc MEGAPLEX is a trademark of Equinox System Inc MEGAPORTTM is a trademark of Equinox Systems Inc MERLIN LEGENDO is a registered trademark of Lucent Technologies Inc Microsoft is a registered trademark of Microsoft Corporation Paradyne is a registered trademark of Lucent Technologies Inc Phillips is a registered trademark of Phillips Screw Company softFAX is a registered trademark of VOXEM Inc TMI is a trademark of Texas Micro Systems Inc UNIX is a registered trademark of Novell in the United States and other countries licensed exclusively through X Open Company Limited VOXEM is a registered trademark of VOXEM Inc VT100 is a trademark of Digital Equipment Corporation Issue 1 June 2000 xi Training For more information on training for the Lucent INTUITY and other Lucent products visit the Lucen

Lucent Technologies Telephone Release 3 User's Manual

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