Lexmark X4500 User's Manual
Contents
1. CPU HDD Cooling 1394 Power MFD Controller Fan Communications Distribution Board Card Board DIMM 1 8 Service Manual Abbreviations ADF CCD CCFL CDB DMM LED MFD PCBA Ul 4036 304 Auto Document Feeder Charge Couple Device Cold Cathode Fluorescent Lamp Command Descriptor Blocks Digital Multimeter Light Emitting Diode Multi Function Device Printed Circuit Board Assembly User Interface Overview 1 9 4036 304 1 10 Service Manual 4036 304 2 Problem Solving Error Codes This chapter describes two methods to solve the operational problems The first relies on the scanner internal diagnostics to report error codes The second uses troubleshooting techniques to isolate the problem In many cases the internal error codes will help you to locate the source of the problem quickly If no error codes are reported or if the error codes do not locate the source of the problem refer to the troubleshooting section MFD Controller Errors MFD Controller Errors are errors detected by the MFD controller card within the MFD cage pertaining to electronic cards All MFD controller cage errors are posted to the user interface touch screen along with audible beep codes and LED codes During the Power On Self Test procedure errors detected cause a number of audible beeps to be produced three times The corresponding LED pattern continuously displays on the co2. 3 16 MFD Controller Cage Removal 3 16 4036 304 Hard Disk Drive MFD Controller Card 1394 Communications Card and Power Distibu on Board Removal 4 242 2x Ba pb REGG aa 3 19 Main Control Board Removal lt i success b med ada dadas 3 21 Connector Locations 4 1 Main Scammer Boardi is cscs decd imd bane LER bends qa 4 1 MED Controller Gage a 25 5 dem dk ego RE PR OP IRE pans gada ei kea 4 2 Low Voltage Power Supply 4 2 a Na idiot item sea id Ceba O 5 1 A A TN l 1 iv 4036 304 Safety Information Safety Information This product is designed tested and approved to meet strict global safety standards with the use of specific Lexmark components The safety features of some parts may not always be obvious Lexmark is not responsible for the use of other replacement parts The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product Professional service personnel should understand this and take necessary precautions Consignes de S curit Ce produit a t con u test et approuv pour respecter les normes strictes de s curit globale lors de l utilisation de
3. MFD Power Controller Distribution Board N Board 1394 y Communications Board Disk Printer Network Connections Phone Jack Optical Unit Main Scanner Board ADF Section ADF Motor ADF Sensor Flatbed Motor Flatbed Optical Unit Inverter Home Position Sensor Mechanical Operation Flatbed Operation When scanning place the document on the flatbed glass platen the flatbed optical unit carrier moves across the underside of the glass and scans the document A charge coupled device CCD mounts to the carrier and optically reads the image from the page The carrier is driven by a 2 phase stepping motor which moves the carriage at 1 300 inch each step Overview 1 5 4036 304 Auto Document Feeder Operation When using the Auto Document Feeder ADF mechanism a page is fed into the ADF by a pick roller and through the ADF by a feed roller separation pad located opposite to the pick roller is used to properly feed the pages one at a time when placed on the input tray The flatbed optical unit carrier is positioned to the far left so when the paper passes through the ADF the bottom side of the page is scanned by the flatbed CCD The home position sensor detects when the carrier is in the proper position for ADF scanning In addition an ADF cover open sensor detects when the upper ADF assembly is open or closed into proper operating position The scan
4. 2 8 Service Manual 4036 304 Scan module does not move to the home position Cause eus Check Action nit Home None Visual check Connect the position connector sensor board main control PCBA connection failure Home Sensor in the Tester check Replace the position flatbed CCD flatbed CCD sensor board assembly optical unit failure Power supply None Visual check Connect the main control connector board connection failure Power supply Power supply Tester check Replace the fails 5V 24V power supply GND Lamp failure Lamp Visual check Replace the flatbed CCD optical unit Inverter Inverter Visual check Replace the failure flatbed CCD optical unit CCD board None Visual check Connect the main scanner connector board connection failure CCD board CCD board Tester check Replace the fails flatbed CCD optical unit Problem Solving 2 9 4036 304 Scan module does not move to the flatbed position Relevant Cause Unit Check Action Power supply None Visual check Comnect the main scanner connector board connection failure Power supply Power supply Tester check Replace the fails 5V 24V power supply GND Motor main None Visual check Connect the scanner connector board connection failure Motor failure Carrier motor Visual check Replace the carrier motor Belt broken or Carrier belt Visua
5. e Service Manual X4500 Scanner 4036 304 e Table of Contents e Problem Solving e Safety and Notices e Trademarks e Index 4036 304 Edition May 2004 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT VVARRANTY OF ANY RIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments may be addressed to Lexmark International Inc Department D22A 032 2 740 West New Circle Road Lexington Kentucky 40550 U S A or e mail at ServicelnfoAndTraining Lexmark com Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you You can purchase additional copies of publications related to this product by calling 1 800 553 9727 In other countries contact your point of purchase Lexmark and Lexmark with diamond design are trade
6. LV LAD LV 13 11D0329 1 Line Cord Peru 13 11D0330 1 Line Cord Argentina 13 11D0331 1 Line Cord Brazil 13 11D0332 1 Line Cord Chile 13 11D0333 1 Line Cord Denmark 13 11D0334 1 Line Cord France Germany Spain Belgium England Europe 13 11D0335 1 Line Cord Italy 13 11D0336 1 Switzerland 13 11D0337 1 Line Cord UK Ireland Egypt 13 11D0338 1 Line Cord Israel 13 11D0339 1 Line Cord South Africa 13 99A0471 1 Line Cord PRC 14 56P0192 1 Board Power Distribution 15 56P0022 1 Board 1394 Communications used only with generation 1 controller board 16 56P2467 1 Drive Assembly Hard Disk 17 56P1472 1 Cable HDD to Controller 80 Conductor 18 56P2554 1 Board Controller WW non Australia New Zealand generation 2 18 56P2555 1 Board Controller Australia New Zealand generation 2 Parts Catalog 5 5 4036 304 Assembly 2 cont Lower Scanner 5 6 Service Manual 4036 304 Assembly 2 cont Lower Scanner Fe ne Units Description 19 12G9063 1 Fan CPU Cooling used only with generation 1 controller board 19 56P2406 1 Fan CPU Cooling used only with generation 2 controller board 20 56P9910 1 Card Assembly 128MB DIMM 21 56P2112 1 Cable 15 pin User Interface 22 56P2110 1 Cable 14 pin User Interface 23 56P2042 1 Cable 7 pin User Interface 24 56P1808 1 Fan Controller Cage Cooling NS 56P0558 1 Cable RJ11 vvith Torriod NS 56P0559 1 Cable RJ45 vvith Torriod NS 56P1211 1 Adapter UR phon
7. Board 3 21 MFD Controller Cage 3 16 MFD Controller Card 3 19 Power Distribution Board 3 19 Upper Housing 3 12 User Interface 3 9 4036 304 S Safety Information v v T Theory of Operation Mechanical Operation 1 5 System Description 1 5 Troubleshooting 2 7 U Unit 3 1 Part Numbers 11D0328 5 5 11D0329 5 5 11D0330 5 5 11D0331 5 5 11D0332 5 5 11D0333 5 5 11D0334 5 5 11D0335 5 5 11D0336 5 5 11D0337 5 5 11D0338 5 5 11D0339 5 5 12G6918 5 5 12G9063 5 7 56P0020 5 3 56P0021 5 5 56P0022 5 5 56P0023 5 3 56P0024 5 3 56P0025 5 3 56P0026 5 3 56P0027 5 3 56P0028 5 3 56P0029 5 3 56P0030 5 3 56P0031 5 5 56P0032 5 3 56P0033 5 5 56P0034 5 5 56P0035 5 5 56P0036 5 5 56P0037 5 5 56P0042 5 5 56P0079 5 3 56P0192 5 5 56P0308 5 5 56P0558 5 7 56P0559 5 7 56P1211 5 7 56P1466 5 5 56P1472 5 5 56P1473 5 5 56P1808 5 7 56P2042 5 7 56P2110 5 7 56P2112 5 7 56P2401 5 3 56P2406 5 7 56P2467 5 5 56P2554 5 5 56P2555 5 5 56P2717 5 3 56P9910 5 7 99A0471 5 5 l 2 Service Manual 4036 304
8. Standard Safety Regulation UL CSA TUV GS SEMKO EMC regulation FCC Part 15 Subchapter J Class A CE Marking C Tick ADF General Specifications Optical Resolution Document Capacity 300x300 dpi 50 sheets Document Document Size Thickness Max 8 5 x 14 inch W x L Min 4 5 x 5 5 inch W x L 0 05 0 15 mm 1 4 Service Manual 4036 304 Theory of Operation System Description The Lexmark X4500 is a duplexing scanner option which can synchronously scan both the top and bottom sides of a document in color The major system components include a main scanner control board an automatic document feeder flatbed two optical CCD modules one in ADF one in flatbed a user interface with a touch screen panel and a multifunction device controller cage located within the base of the scanner The MFD controller cage includes a 1394 communications card to communicate with the main scanner board for generation 1 controller cards only for generation 2 controller cards the 1394 communications circuitry is built into the controller card a MFD controller board to process all jobs performed on the X4500 a hard disk drive containing the operational code for the system and providing memory for processing jobs and a power distribution board An external power supply provides 5 12 and 24 V de to the entire scanner system The following figure shows the system block diagram MFD Controller Cage
9. a TERM e ATE da B9 4 TP UE RA DLE JB MAN EA RP men AEN BE DE di RAR SH EES VV AX RD a TE JEOR BUD XE H9 T5 5 TA ie ALS RE DI RE EAA HRK MARSH TESRANE Fe Safety Information vii 4036 304 viii Service Manual 1 Overview Service Guide 4036 304 This manual is for maintenance engineers It describes the maintenance areas installation disassembly and the main troubleshooting guides Take your time to read this manual thoroughly to obtain comprehensive knowledge about the scanner before servicing the unit lines 1 Before disassembling the scanner make sure the power supply cord is disconnected from the power outlet Do not remove or install the connectors on the scanner with the power supply turned ON 2 Use caution not to drop small parts or screws inside the unit when disassembling and reassembling 3 Do not pull the connector cable when disconnecting it Hold the connector When carrying the scanning head unit put it in an anti static bag 5 Keep the document glass platen surface clean with a dry clean lint free cloth B Product Description The 4036 304 Scanner is a multifunction solution that offers integrated print copy fax and color network scanning capabilities for increased small workgroup productivity The scanner is easy to use and provides low cost access to key office functions including fax from workstation network color copying scanning and electronic document ro
10. composants Lexmark sp cifiques Les caract ristiques de s curit de certains l ments ne sont pas toujours videntes Lexmark ne peut tre tenu responsable de l utilisation d autres pi ces de rechange Les consignes d entretien et de r paration de ce produit s adressent uniquement un personnel de maintenance qualifi Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires Norme di sicurezza Il prodotto stato progettato testato e approvato in conformita a severi standard di sicurezza e per l utilizzo con componenti Lexmark specifici Le caratteristiche di sicurezza di alcune parti non sempre sono di immediata comprensione Lexmark non responsabile per l utilizzo di parti di ricambio di altri produttori Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire scosse elettriche e danni alla persona pi elevato Il personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie Safety Information V 4036 304 Sicherheitshinvveise Dieses Produkt und die zugeh rigen Romponenten vvurden entworfen und getestet um beim Einsatz die weltweit g ltigen Sicherheitsanforderungen zu erf llen Die sicherheitsrelevanten Funktionen d
11. with water ADF Unit Push the ADF unit backward to open the unit Clean the pad assembly and feed roller in the ADF with a lint free cloth and isopropyl alcohol Clean the pad assembly by wiping it in the direction of the arrow as shown c Document Cover Glass Maintenance 3 1 4036 304 Maintenance Tools The following table describes the tools necessary for the maintenance of this scanner Name Description Flathead screwdriver Idler pulley module screw Phillips screwdriver magnetic Nominal No 2 M3 M4 Nut driver 6mm Digital voltmeter With 0 01 V range Chip Puller Puller for main scanner board chip Removals Parts Replacement 1 Clean the disassembly and assembly location 2 Turn off the power switch and remove the AC plug from the outlet before disassembly and assembly 3 Follow the disassembly and assembly procedures Never loosen the screws of parts that must not be disassembled These screws have a red coating 4 Store the disassembled parts in a clean place to avoid loss After replacement check the contacts and spare part mounting 6 Assemble in the reverse order of disassembly o 3 2 Service Manual 4036 304 CCD Board Screws Screws for the CCD board in the optical unit are as shown These screws have a red coating indicating they should never be loosened Flatbed CCD Optical Unit Do Not Loosen ADF CCD Optical Unit Do
12. 0 dpi Enhanced Resolution 9600x9600 dpi Scan Speed 10 ppm at 300 dpi color for single page scanning 20 ppm at 300 dpi line art duplex for ADF Scan Method Color Charge Coupled Device CCD Light Source Cold Cathode Fluorescent Lamp CCFL CPU Arm 7 KS32C41000 Scan Area Max 8 5 x 14 0 inch legal size for ADF Display 640x480 color VGA touch screen Image Types 42 bit color internal 14 bit gray internal 1 bit line art Dither Error Diffusion Scan Accuracy Flatbed ADF 1 Leading Edge lt 1 2 Mmm 2 5 2 5 mm 2 Side Edge lt 1 2 mm 2 5 42 5 mm 3 Skew lt i mm lt 2 mm 4 Magnification Rate Tolerance Horizontal and Vertical 1 5 41 590 1 5 1 5 Physical Dimension Width 570 mm Depth 430 mm Height 315 mm Weight 14 kg Overview 1 3 4036 304 Environment Operating Storage 10 C to 35 C 50 F to 95 F 20 to 80 RH Relative Humidity 40 C to 65 C 40 F to 149 F 10 to 90 RH Relative Humidity Random Vibration Unpacked non op Package Bump Drop 10 200Hz 0 005 p s d G 2 Hz 5 200Hz 0 015 p s d 6 dB oct One hour in 3 major axes Severity 259 6ms 1000 times in each direction Must meet NSTA specification Drop Point 1 corner 3 edges and 6 surfaces Total 10 times Acoustic Noise Operating 58 dB or less Electrostatic Discharge EC 1000 4 2 ESD
13. ADF unit Visual check Connect the connector of motor connector slip off rotation Pad assembly Pad assembly Check the Clean replace failure pad assembly the pad for wear and assembly touch tear spring unit ADF unit ADF unit Replace the Replace the failure ADF unit ADF unit 2 14 Service Manual 4036 304 Strange sound generated ADF Cause ae event Check Action Unit Paper setting Operation Is the paper Teach users to failure error correctly set properly in the paper position the chute paper Paper failure Operation Is the None error specified paper used ADF ADF unit Visual check Connect the connector of motor connector slip off rotation ADF unit ADF unit Replace the Replace the failure ADF unit ADF unit Problem Solving 2 15 4036 304 2 16 Service Manual 4036 304 3 Maintenance Cleaning Pad Assembly Feed Rollers Touch Screen This chapter describes cleaning methods maintenance parts replacement and adjustment and lubrication necessary for normal scanner operation Perform preventative maintenance in the shorter term either every six months or every 60 000 sheets scanning Cover and Glass With soft cloth wipe the cover and glass If the dirt is heavy use a neutral cleanser or alcohol Wipe the glass carefully so no cleanser remains on the surface Touch Screen Wipe the touch screen with a clean lint free cotton cloth dampened
14. Not Loosen Maintenance 3 3 4036 304 ADF Snap in Pad Module Removal and Mounting After scanning approximately 100 000 pages through the ADF the ADF pad module may be worn and you may experience problems with document feeding In this case replace the ADF pad module To remove the ADF snap in pad module 1 Push the ADF unit backward 2 Gently pull out the snap in pad module To mount the ADF snap in module 1 Hold both arms of the snap in pad module 2 Gently place the module into the pad holder Note Inspect the feed roller and clean as necessary 3 4 Service Manual 4036 304 Document Cover Removal Lift the document cover to remove the studs from the hinge holes The studs are loosely attached to the hinge holes to accommodate the depth of the original ADF Cover Removal Remove the two ADF cover screws and lift the ADF cover Maintenance 3 5 4036 304 ADF Optical CCD Unit Removal Warning Do not loosen any screws with red coating 1 Remove the ADF cover Go to ADF Cover Removal on page 3 5 Remove the two screws from the ADF optical CCD unit as shown and pull out the unit 2 Use a flat screwdriver to raise the latch and remove the inverter board 3 Disconnect the lamp connector from the inverter board 3 6 Service Manual 4036 304 4 Disconnect the two CCD connectors 5 Remove the ADF optical CCD unit ADF Unit Upper and Lower Unit Removal 1 Remove the ADF op
15. an a de alguns dos componentes podem n o ser sempre bvias A Lexmark n o respons vel pela utiliza o de outros componentes de substitui o As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas Risco de choques el ctricos e ferimentos graves durante a desmontagem e manuten o deste produto Os profissionais destes servi os devem estar avisados deste facto e tomar os cuidados necess rios 4036 304 Informaci de Seguretat Aquest producte est dissenyat comprovat i aprovat per tal d acomplir les estrictes normes de seguretat globals amb la utililitzaci de components espec fics de Lexmark Les caracter stiques de seguretat d algunes peces pot ser que no sempre siguin bvies Lexmark no es responsabilitza de l us d altres peces de recanvi La informaci pel manteniment d aquest producte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui El risc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients Algo tet FA EF MARE AE Mela JEJ 322 49d Sons el MEE ASS A RES e SASS HASHA Sule AS se E HALL SAME LE AHO HULICH AE Mal JENE 01 ALS SA5 Beet oy AXE HOLS SYA N eat FEY MASC SS HYAA BELICE CCM JA TES M TE AL 558 Seas 7H ss ASHORE
16. bac id ic Ud 1 5 Scanner Mechanism Overview and Locations 1 7 EXIGMAl VIEW sit drop e us dada ds 1 7 Interrial Components 22ccrrrra rara nee 1 8 NOUS AE LOUE ne x pel cadera a a a ray SS A x d caua Rb 1 9 PROD DOMINO ass pedi si m 2 1 gro e ojo Ner 2 1 MED Gontroll rERDIS ee Pre EI 2 1 Scanner EOS ox 9 sx IA AAA IL 2 4 lc us a at S nio qe bc oda de nara dd dcn deu Rake rah oa dig bes dd 2 6 ICO B italia PERPE id as ei dd asa 3 1 Cleaning 95 dipped Gaia Gaia regia ter E 3 1 Gover and Glass boo rad da E ses das attend aus 3 1 TOUCH SCI Hesse ini PET DNS RE PEE SER GES 3 1 CIPIT 3 1 Maintenance THOS 44 us ceu xu ae EEG cee e reba dea Medea Ger en Rd do RS 3 2 RemovalS 22 tati o St bebe PASE eRe Ph SM usa E s 3 2 Pas Replacement dq edd ue danseuse die Quad aide eb idee 3 2 ADF Snap in Pad Module Removal and Mounting 3 4 Document Cover Removal 144444u a era ad aa mea a e Rx sans 3 5 ADF Cover Removal 42422 gea radeon ae gue canes A ARA eee x 3 5 ADF Optical COD Unit Removal esa 1252 Gea dd perdida di 3 6 ADF Unit Upper and Lower Unit Removal 3 7 User Interface Removal sasssagarasassabass coir e A ASA 3 9 Upper HOUSING REMOVA s cccouded cerda ei 3 12 Flatbed CCD Optical Unit Removal 3 14 Carriage Motor Assembly Removal 3 16 Carriage Belt Pulley Assembly Removal
17. cable optical unit main scanner cable PCBA cable failure Home Flatoed CCD Tester check Replace the position optical unit flatoed CCD sensor board optical unit failure 2 12 Service Manual 4036 304 Image unclear Cause Relevant Check Action Unit Lamp too Lamp Visual check Replace CCD dark optical unit Dirt on Calibration Visual check Clean the calibration reference flatbed glass reference plate with isopropyl plate alcohol Dirt on the Mirrors Visual check Clean the mirrors mirrors with isopropyl alcohol Dirt on the Lens Visual check Clean the lens lens with isopropyl alcohol Problem Solving 2 13 4036 304 Strange Sound Generated flatbed Cause Relevant Check Action Unit Motor unit Motor unit Visual check Replace the failure carrier motor Main scanner Main scanner Replace the Replace the card failure card main scanner main scanner card card Scanning Scanning Check if Replace the module module scanning flatoed CCD module is optical unit loose Dirt on rail None Visual check Clean the rail with isopropyl alcohol Frequent paper jam double feed or skew Relevant Cause Check Action Unit Paper setting Operation Is the paper Teach users to failure error correctly set properly in the paper position the chute paper Paper failure Operation Is the None error specified paper used ADF
18. cing the main scanner control board with a new one remove the EPROM from the old board with a chip puller and install it in the new board This EPROM contains settings unique to the scanner 3 22 Service Manual 4036 304 4 Connector Locations The pin assignments shown are voltages and grounds which can be tested in the field Use a multimeter grounded to the scanner MFD controller cage when measuring the voltage for the main scanner board Main Scanner Board ADF Video Circuit J7 Pin No Assignment 1 Ground 3 Ground 5 Ground ADF Video Circuit J8 Pin No Assignment 1 Ground 2 24V de 3 Ground 4 Ground 5 Ground 9 5V de 12 Ground 13 Ground 14 24V de Flatbed Video Circuit J9 Pin No Assignment 14 24V de 15 Analog Ground Connector Locations 4 1 4036 304 MFD Controller Cage All components within the MFD controller cage are self diagnosed Any errors are reported as MFD controller cage errors Low Voltage Power Supply The following diagram and chart represents the power supply output connector 7 12 1 6 Pin No VVire Color Assignment 1 Black Ground 2 Black Ground 3 Black Ground 4 Black Ground 5 Black Ground 6 Black Ground 7 White 24V de 8 Red 5V de 9 Yellow 12V de 10 Red 5V d
19. e 11 Red 5V de 12 Red 5V de 4 2 Service Manual 4036 304 5 Parts Catalog Parts Catalog 5 1 4036 304 Assembly 1 Upper Scanner 5 2 Service Manual 4036 304 Assembly 1 Upper Scanner sell UN Units Description 1 56P2717 1 Tray Document Input 2 56P0024 1 Cover Scanner Document 3 56P0032 1 Cover Upper with Glass 4 56P0020 1 User Interface Complete 5 56P0030 1 Assembly Lower ADF 6 56P0023 1 Tray Document Output 7 56P0025 1 Assembly ADF Optical Unit 8 56P0029 1 Assembly Upper ADF 9 56P0079 1 Pad Pick Roller 10 56P0028 1 Sensor Paper Feed 11 56P0027 1 Sensor Paper Present 12 56P0026 1 Board ADF Motor Sensor 13 56P2401 1 Cover ADF Upper Parts Catalog 5 3 4036 304 Assembly 2 Lower Scanner 5 4 Service Manual 4036 304 Assembly 2 Lower Scanner Asm Part index N mber Units Description 1 56P0036 1 Cable ADF CCD 6PIN 14PIN 2 56P0035 1 Cable ADF Motor Sensor 15PIN 3 56P0033 1 Pulley Assembly Carriage Belt 4 56P0031 1 Assembly Flatbed CCD Optical Unit 5 56P1466 1 Lamp Flatbed CCD 6 56P0308 1 Card Assembly Flatbed CCD Lamp Invertor 7 56P0037 1 Belt Carriage 8 56P0042 1 Cable Flatbed Optical Unit 9 56P0034 1 Motor Assembly Carriage 10 56P0021 1 Board Main Scanner Control 11 12G6918 1 Povver Supply Universal External 12 56P1473 1 Cable 1394 Communications generation 2 13 11D0328 1 Line Cord US Canada APG
20. e Note Refer to LED pattern images on page MFD Controller Errors on page 2 1 to identify controller board generation If replacing a generation 1 MFD controller board with a generation 2 board the following must be performed The 1394 communications board and generation 1 1394 communications cable should be removed and discarded In place of the discarded parts a generation 2 1394 communications cable should be installed to connect the generation 2 MFD controller board to the main scanner control board Included with the generation 2 1394 communications cable is an insulator which must be installed on a metal standoff on the controller cage Instructions for installation are included with the generation 2 communications cable FRU Parts Catalog 5 7 4036 304 5 8 Service Manual Index A Abbreviations 1 9 C Cleaning ADF Unit 3 1 Cover and Glass 3 1 Touch Screen 3 1 Connector Locations 4 1 E Error Codes MFD Controller 2 1 Scanner 2 5 Maintenance 3 1 Maintenance Tools 3 2 O Overview 1 1 P Parts Catalog 5 1 Parts Replacement 3 2 Problem Solving 2 1 Product Description 1 1 Product Features 1 1 Product Specifications 1 3 R Removals ADF Cover 3 5 ADF Optical CCD Unit 3 6 ADF Snap in Pad Module 3 4 ADF Unit 3 7 Carriage Belt Pulley Assembly 3 16 Carriage Motor Assembly 3 16 Communications Card 1394 3 19 Document Cover 3 5 Flatbed CCD Optical Unit 3 14 Hard Disk Drive 3 19 Main Control
21. er Bauteile und Optionen sind nicht immer offensichtlich Sofern Teile eingesetzt werden die nicht von Lexmark sind wird von Lexmark keinerlei Verantwortung oder Haftung f r dieses Produkt bernommen Die Wartungsinformationen f r dieses Produkt sind ausschlieBlich f r die Verwendung durch einen Wartungsfachmann bestimmt W hrend des Auseinandernehmens und der Wartung des Ger ts besteht ein zus tzliches Risiko eines elektrischen Schlags und k rperlicher Verletzung Das zust ndige Fachpersonal sollte entsprechende VorsichtsmaBnahmen treffen Pautas de Seguridad Este producto se ha dise ado verificado y aprobado para cumplir los m s estrictos est ndares de seguridad global usando los componentes espec ficos de Lexmark Puede que las caracter sticas de seguridad de algunas piezas no sean siempre evidentes Lexmark no se hace responsable del uso de otras piezas de recambio La informaci n sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga el ctrica y de da os personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias Informa es de Seguran a vi Service Manual Este produto foi concebido testado e aprovado para satisfazer os padr es globais de seguran a na utiliza o de componentes espec ficos da Lexmark As fun es de segur
22. ists replace the main scanner board 5 ADF A D Dark Calibration Replace the ADF optical unit Error If problem persists replace the main scanner board 6 Home Sensor failure Check the flatbed motor belt and home position sensor for proper operation Replace any defective parts If no defective parts are found replace the main scanner board 7 Flatbed Lamp failure Check the flatbed optical unit for proper connection Replace the flatbed optical unit if necessary 8 ADF Lamp failure Check the ADF optical unit for proper connection Replace the ADF optical unit if necessary None SCSI Command Not Replace the main scanner Supported board None Invalid field in CDB Replace the main scanner board Problem Solving 2 5 4036 304 Number of CCD Lamp Flashes Error Message Displayed to UI Action None Could not match scanner aborting The MFD controller cage could not find the rest of the scanner Make sure the USB style cable is properly connected between the 1394 communications board and main scanner control board If problem persists replace the main scanner board If problem persists replace 1394 communications board 2 6 Service Manual 4036 304 Troubleshooting The tables in this section provide detailed troubleshooting information The Power does not come on Relevant A E Cause Unit Check Action Unplugged None Visual check In
23. ith red coating 1 Remove the upper housing Go to Upper Housing Removal on page 3 12 2 Press the pulley on the carriage belt pulley assembly toward the center of the unit and remove the carriage belt from the pulley 3 14 Service Manual 4036 304 3 Remove the sliding rod and the flat cable See following figures Warning Be very careful when handling the flatbed optical CCD The lamp is exposed and can be easily broken Do not touch 4 Take out the flatbed optical CCD 5 Disconnect the belt from the side of the flatbed optical CCD Maintenance 3 15 4036 304 Carriage Motor Assembly Removal 1 Remove the upper housing unit Go to Upper Housing Removal on page 3 12 2 Press the pulley on the carriage belt pulley assembly toward the center of the unit and remove the carriage belt from the pulley 3 Disconnect connector from carriage motor assembly Remove the three screws from carriage motor assembly 5 Remove the carriage motor A Carriage Belt Pulley Assembly Removal 1 Remove the upper housing unit 2 Press the pulley on the carriage belt pulley assembly toward the center of the unit and remove the carriage belt from the pulley 3 Remove the two screws 4 Remove the carriage belt pulley assembly MFD Controller Cage Removal 1 Remove the document output tray and document cover 2 Place the scanner on its back 3 Remove eight screws from the bottom housing 9 9 E
24. l check Reposition belt loose or replace if defective Reading is not performed Cause Pe evan Check Action Unit ADF cover ADF cover Visual check Close the ADF open cover 2 10 Service Manual 4036 304 Image does not appear Cause Relevant Check Action Unit ADF cover ADF cover Visual check Close the ADF open cover 1394 None Visual check Connect the Communica connector tion board main control board connection failure Lamp Inverter Lamp inverter Visual check Replace the failure CCD optical unit CCD board None Visual check Connect the main scanner connector board connection failure CCD board CCD board Visual check Replace the fails optical unit Large jitter Cause nelevant Check Action Unit 1394 None Visual check Connect the Communica connector tion main control board connection failure Motor main None Visual check Connect the scanner connector PCBA connection failure Motor failure Carrier motor Visual check Replace the carrier motor Problem Solving 2 11 Reading position deviation 4036 304 Cause Relevant Check Action Unit Motor main None Visual check Connect the scanner connector PCBA connection failure Motor failure Carrier motor Visual check Replace the carrier motor Home Flatbed CCD Tester or Replace the position optical unit visual check flatoed CCD sensor board
25. marks of Lexmark International Inc registered in the United States and or other countries Other trademarks are the property of their respective owners Copyright Lexmark International Inc 2002 2004 All rights reserved UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 and in applicable FAR provisions Lexmark International Inc Lexington KY 40550 U S A P N 12G9084 4036 304 Table of Contents ON NIOrMAUON EM P TPTTT V Safety Io mado sid ad ES RR SEATS rbd V CROP Loci dcin beca late docs RI CEC UC ee COE AM dq C tied d qu quies 1 1 Semice GUIDES quia aged det enced Eb ui thas ED dons DE aa ES LES EE DE Ens 1 1 Product DESCAPI N rsrsrsrs quesos emm es eae emm engen eg ae ame a 1 1 PrOQUCE RAIOS e UR EI 1 1 PASE lise aud dads dard ace snos dd qur SERN baba oe qd Sd 1 1 Digital Copier and Full function Fax Machine 1 2 Network SCANNING a Lee cs pP Papx ex RR DES A 1 2 Duplex Scanning through the Auto Document Feeder ADF 1 2 Product SPECHIEGUONS scada norris dere did ati d ad dd 1 3 Theory Of Operation score aia px des a uid 1 5 System DOSCHDIDI ct Sse CERTE SS bridas 1 5 Mechanical OPIO acest x qud
26. ner cannot operate when this sensor is open While the page is fed through and scanned from the bottom via the flatbed CCD the top side of the page is simultaneously scanned via a CCD unit positioned within the ADF unit As the page feeds between the two CCD units the page discharges to the exit tray on the left side of the ADF 1 6 Service Manual 4036 304 Scanner Mechanism Overview and Locations This section contains an overview of the major components of the scanner hardware External View Auto Document Document Input Tray Feeder ADF i Document Cover User Interface Power Connection Document Output Tray Power Switch Printer Connection Telephone Line for Fax Not Used USB Ports Network Connection Not Used for Future Development Overview 1 7 4036 304 Internal Components Paper Feed Sensor Pick Pad Feed Feed Paper Present Se Rollers Rollers zB d des PUS Main Scanner Pick Roller A Control Board Flatbed CCD Pulley Cable 9 Rod Guide ADF T CCD e Flatbed Mena CCD IEEE s RE ADF Motor Sensor Cable Belt Home Position uM Motor Sensor Cable ADF CCD Cable e Main Scanner User Interface Cables Control Board from U I to MFD Controller Board Touch Screen Power and USB Cables from Main Control Board to I MFD Controller Cage
27. ntroller card until the system is powered down Use the following tables to read the beep LED codes and follow the recommended repair action Note For generation 1 MFD controller cards there are two rows of four LEDs The LEDs are difficult to view as the controller cage must be removed from the scanner The LED pattern shown depicts which LEDs are illuminated in the two rows Generation 1 Controller Problem Solving 2 1 4036 304 Note For generation 2 MFD controller cards there are four pairs of LEDs The LEDs are viewable after the controller cage is removed from the scanner The LED pattern shown depicts which LEDs are illuminated in the two rows eo 00 oo 00 eo oe ee oo MFD Error number and Number controller LED pattern Action description of beeps card on Q off O generation Error 21 Modem not found 2 1st Modem on the MFD controller card is not found Replace the MFD controller card 2nd X ve ee oe ee ec Error 22 PCI Bus failure 2 1st Replace the MFD controller card 2nd s a ee oe ee oe Error 23 Internal scanner 2 The 1394 card failure ee oe ee Oo communication protocol on the MFD controller card has failed Replace the MFD controller card 2 2 Service Manual 4036 304 MFD Error number and Number controller LED pattern Action description of beeps card on O off O generation Error 24 Serial port failu
28. p N Per 3 16 Service Manual 4036 304 4 Lower MFD controller cage and disconnect the three connectors and ground wire Maintenance 3 17 4036 304 5 Swing the MFD controller cage assembly to the right and disconnect the two cables Use a screwdriver on the lower cable connector to unlatch the connector 6 Remove the MFD controller cage Note When reinstalling the USB style cable to the main control board connect the cable to the upper connector 3 18 Service Manual 4036 304 Hard Disk Drive MFD Controller Card 1394 Communications Card and Power Distribution Board Removal 1 Remove the MFD controller cage Go to MFD Controller Cage Removal on page 3 16 2 With the MFD controller cage positioned upside down near an edge of a table remove the two screws from the back side and three screws from the bottom ee 3 Turn the MFD controller cage right side up and lift the upper shield from the cage Maintenance 3 19 4036 304 4 Remove the component you want from within the MFD cage Generation 1 Controller Generation 2 Controller 3 20 Service Manual 4036 304 Main Control Board Removal 1 Remove the MFD controller cage Go to MFD Controller Cage Removal on page 3 16 2 Remove the screws securing the main control board a NS 3 Disconnect the cables and remove the board Maintenance 3 21 4036 304 Note When repla
29. processor board Error 51 Not enough 5 1st The memory DIMM was memory not detected or not functioning Replace the memory DIMM Note Error message not displayed Only beep code and LED patterns are generated for error 51 2nd eo eo ee eo Error 52 Not enough 5 1st The memory DIMM was memory found but not enough memory is present Replace the memory DIMM 2nd m DN eo eo ee e Error 71 User Interface 7 1st A problem was detected failure with the user interface Check the connection of all cables connecting the UI to the MFD controller card If cables are okay replace the 2nd user interface If problem persists replace the MFD controller card 2 4 Service Manual 4036 304 Scanner Errors Scanner Errors are errors detected within the scanner mechanism and auto document feeder assembly These errors appear on the user interface touch screen along with a number of flashes of the flatbed CCD lamp the flash sequence is repeated 10 times See the following table for an explanation of each error code and the corrective action to resolve the problem Number of CCD Error Message Displayed Action Lamp Flashes to Ul 1 Oasis 1 SDRAM failure Replace the main scanner board 2 Oasis 2 SDRAM failure Replace the main scanner board 3 CPU SDRAM failure Replace the main scanner board 4 Flatbed A D Dark Calibration Replace the flatbed optical Error unit assembly If problem pers
30. re 2 1st Problem with TTY Serial Port Replace the MFD HR controller card 2nd esis yw eo oe EO eo Error 28 Problem with the 2 1st Replace the MFD CPU RH controller card 2nd hy ue eo oe oe eo Error 31 No hard drive 3 1st Check connections to found the hard disk drive and associated cables for continuity Check power Note Error message not going to the hard disk displayed Only beep code drive Replace the and LED patterns are power distribution card generated for error 31 2nd EN ifno power is present If 00 OO 6 OO power is present Did l replace the hard disk drive Error 32 Corrupt hard 3 1st Replace or reformat the disk drive hard disk drive See Hard disk drive refresh on page 3 1 Note Error message not displayed Only beep code and LED patterns are generated for error 32 2nd 00 0 0 ee oce Error 34 Hard Drive failure 3 1st There was an error writing to the hard disk drive Replace or reformat the hard disk drive See Hard disk drive refresh on page 3 1 2nd TERE A eo OO O0 00 Problem Solving 2 3 4036 304 eo 00 ee eo MFD Error number and Number controller LED pattern Action description of beeps card on Q off O generation Error 41 Scanner interface 4 1st The scanner image not found processor board was not found Check connections to the interface board If connections are good replace the image 2nd N A
31. sert the ac from outlet plug into the outlet AC power LVPS Visual check Insert the ac unplugged at cable into power supply power supply Power switch None Visual check Turn the power is OFF switch on Power supply None Visual check Connect the power connector distribution board connection failure Power supply LVPS Tester check Replace the output voltage the LVPS power supply failure 5V 12V 24V GND Power Power Tester check Replace the distribution distribution 5V GND failed power board board distribution board MFD MFD None If problem still controller controller exists replace board board MFD controller board Check explains how to check the failed item To do a visual check observe the part or observe the offline test display on the front panel To do a tester check check the voltage levels of the relevant units See Connector Locations Problem Solving 2 7 4036 304 Scan module does not move to lock position Cause Relevant Check Action Unit Home CCD board Tester check Replace the position CCD PCBA sensor board failure Motor main None Visual check Connect the control PCBA connector connection failure Motor failure Carrier motor Visual check Replace the carrier motor Power supply None Visual check Connect the main control connector board connection failure Power supply Power supply Tester check Replace the fails 24V GND power supply
32. tical CCD unit Go to ADF Optical CCD Unit Removal on page 3 6 2 Remove the screws located at the four corners of the ADF unit Maintenance 3 7 4036 304 3 Disconnect 15PIN ADF motor sensor cable from ADF motor sensor card 3 8 Service Manual 4036 304 Note The upper and lower units of the ADF unit can now be separated lt T User Interface Removal 1 Remove the document output tray and document cover 2 Place the scanner on its back 3 Remove the three screws to loosen the user interface from the scanner Maintenance 3 9 4036 304 4 Place the scanner right side up and slide the user interface forward 3 10 Service Manual 4036 304 6 Remove the right side touch screen support bracket to disconnect the ground wire 7 Remove the user interface gently Maintenance 3 11 4036 304 Upper Housing Removal 1 3 12 Service Manual Remove the ADF unit Go to ADF Unit Upper and Lower Unit Removal on page 3 7 Remove the user interface Go to User Interface Removal on page 3 9 Remove the four rubber pads with a flat screwdriver Remove the screws beneath the rubber pads 4036 304 5 Remove the four screws on the left side of the housing 6 Remove the five screws form the front of the housing 7 Remove the upper housing Maintenance 3 13 4036 304 Flatbed CCD Optical Unit Removal Warning Do not loosen any screws w
33. uting Give your document to the scanner and in a few steps it scans to the network and delivers it wherever to whomever you want With this scanner inefficient trips to the mailroom copier fax machine and to your workstation are a thing of the past Product Features Ease of Use The user interface on the front of the scanner looks like a panel on a copier with standard phone keys added The operating steps follow the same procedure as that of a copier or fax machine Overview 1 1 4036 304 Digital Copier and Full function Fax Machine When the scanner is connected to a Lexmark printer it performs convenient digital copying When connected to telephone line the scanner performs a full fax function to send and to receive faxes Network Scanning The scanner uses two Color Charge Coupled Devices CCD when scanning Through a network port at the rear of the scanner the product is able to do network scanning Duplex Scanning through the Auto Document Feeder ADF To increase workgroup productivity the scanner uses the advance duplex scanning capability The scan speed limit is 20 ppm at 300 dpi resolution The auto document feeder can hold up to 50 pages at one time 1 2 Service Manual 4036 304 Product Specifications The scanner is designed to meet the following product specifications Scanner Scanner Type Flatbed Scanner with ADF built in Optical Resolution Flatbed 300x600 dpi ADF 300x30
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