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Lexmark Printer MS710 User's Manual

1. 10 9 8 7 Use the To 1 Display e View the printer status Set up and operate the printer 2 Select button Submit changes made in the printer settings 3 Arrow buttons Scroll up and down or left and right 4 Keypad Enter numbers letters or symbols 5 Sleep button Enable Sleep mode or Hibernate mode Do the following to wake the printer from Sleep mode e Press any hard button e Pull out Tray 1 or load paper in the multipurpose feeder e Open a door or cover e Send a print job from the computer Perform a power on reset with the main power switch Attach a device to the USB port on the printer 6 Stop or Cancel button Stop all printer activity Learning about the printer 13 Back button Return to the previous screen Home button Go to the home screen Indicator light Check the status of the printer 10 USB port Connect a flash drive to the printer Note Only the front USB port supports flash drives Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition Indicator light Printer status Off The printer is off or in Hibernate mode Blinking green The printer is warming up processing data or printing Solid green The printer is on but idle Blinking red The printer requir
2. 2 Open the stapler door 3 Pull down the latch of the staple cartridge holder and then pull the holder out of the printer may Clearing jams 178 4 Use the metal tab to lift the staple guard and then remove any loose staples EA gt x x x N 5 Press down the staple guard until it clicks into place Clearing jams 179 6 Slide the staples toward the metal bracket Note If the staples are at the rear of the cartridge then shake the cartridge downward to bring the staples near the metal bracket AN d Warning Potential Damage Do not tap the cartridge on a hard surface This could damage the cartridge 7 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place 8 Close the stapler door 9 To clear the message and continue printing select Next gt OK gt Clear the jam press OK gt OK Clearing jams 180 x page jam remove paper open finisher rear door Leave paper in bin 451 1 Open the rear staple finisher door 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 3 Close the staple finisher door 4 Toclear the message and continue printing select Next gt OK gt Clear the jam press OK gt OK Clearing jams 181 x page jam remove paper open expander rear door Leave paper in bin 41y xx 1 Open the
3. JIS BS 182 x 257 mm 7 2 x 10 1 in ee S x aA A AISA Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356mm 8 5 x 14 in SIS x lt Executive 184 x 267 mm 7 3 x 10 5 in LISIS LISIS SI S Oficio 216 x 340 mm 8 5 x 13 4 in Folio 216 x 330 mm 8 5 x 13 in lt A lt A Statement 140 x 216 mm 5 5 x 8 5 in Se ee ee KSI SI SSI SI lt lt lt lt Universal 105 x 148 mm to 216 x 356mm 4 13 x 5 83 in to 8 5 x 14 in 70 x 127 mm to Xx X V X 216 x 356 mm 2 76x5 to 8 5 x 14 in 1 If your preferred default paper size cannot be set in the printer control panel then you may select common paper sizes that correspond to the position of the length guide in the tray from the Paper Size Type menu If the paper size is not available then select Universal or turn off tray size sensing For more information contact customer support 2 To support two sided duplex printing the Universal width must be between 105 mm 4 13 inches and 216 mm 8 5 inches the Universal length must be between 148 mm 5 83 inches and 356 mm 14 inches Paper and specialty media guide 75 Paper sizes types and weights supported by the output options Supported paper sizes Paper size 4 bin mailbox Output expander and Staple finisher Staple hole punch high capacity output finisher expander A6 V V X X A5 V v Vv 3 JIS B5 V V
4. Plain Paper Enable the automatic two sided duplex printing feature 4 Click Submit Reducing printer noise Enable Quiet mode to reduce the printer noise 1 From the printer control panel navigate to gt Settings gt OK gt Settings gt OK gt General Settings gt OK gt Quiet Mode gt OK 2 Select a setting Saving money and the environment 135 Use aK On Reduce printer noise Notes e Print jobs process at a reduced speed e Printer engine motors do not start until a document is ready to print There is a short delay before the first page is printed e The alarm control and cartridge alarm sounds are turned off e The printer ignores the Advance Start command Off Use factory default settings Note This setting supports the performance specifications of the printer X A 3 Press OK Adjusting Sleep mode To save energy decrease the number of minutes before the printer enters Sleep mode Select from 1 to 120 The factory default setting is 30 minutes Note The printer still accepts print jobs when in Sleep mode Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e f you are using a proxy server then temporarily disabl
5. The problem is solved Go to step 3 Step 3 a Increase the printer memory Do one or more of the following Delete some print jobs Install additional printer memory b Resend the print job Did the jobs print The problem is solved Contact customer support 210 Troubleshooting Error message about reading the flash drive appears Action Step 1 Check if the flash drive is inserted into the front USB port Note The flash drive will not work if it is inserted into the rear USB port Is the flash drive inserted into the front USB port Yes Go to step 2 No Insert the flash drive into the front USB port Step 2 Note A green blinking light indicates that the printer is busy Is the indicator light blinking green Check if the indicator light on the printer control panel is blinking green Wait until the printer is ready then view the held jobs list and then print the documents Go to step 3 Check if the flash drive is supported For more information on tested and approved USB flash drives see Supported flash drives and file types on page 80 Does the error message still appear Step 3 Go to step 4 The problem is solved a Check for an error message on the display b Clear the message Does the error message still appear Step 4 Go to step 5 The problem is solved Step 5 Check if the USB port is disabled by the system support p
6. Understanding printer menus Use Paper Saver Border None Solid Staple Job Off On Run Stapler Test 123 To Print a border when using Paper Saver Note None is the factory default setting Specify whether printed output is stapled Notes Off is the factory default setting e This menu appears only when a supported staple finisher is installed Print a report that confirms that the staple finisher is functioning properly Note This menu appears only when a supported staple finisher is installed Hole Punch On Off Hole Punch Mode Specify whether holes will be created on printed outputs for the purpose of collecting the sheets in a binder or folder Notes e Off is the factory default setting e This menu appears only when a supported staple hole punch finisher is installed Specify the number of holes to be created on printed outputs for the purpose of Between Copies Between Jobs 2 holes collecting the sheets in a binder or folder 3 holes Notes 4 holes i e 3 holes is the U S factory default setting 4 holes is the international factory default setting This menu appears only when a supported staple hole punch finisher is installed Offset Pages Offset pages at certain instances None Notes e None is the factory default setting Between Copies inserts a blank sheet between each copy of a print job if Collate is set to 1 2 3 1 2 3 If
7. 4 Turn on the printer Replacing the fuser wiper 1 Turn off the printer 2 Squeeze the fuser wiper cover tab and then lift to remove the cover assembly A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching Maintaining the printer 157 3 Press the green portion of the fuser wiper against the fuser wiper cover and then unhook the right side of the wiper from the cover frame to remove the fuser wiper 4 Insert the left side of the new fuser wiper tab through the slot on the left side of the cover frame a 5 Hook the right side of the fuser wiper on the right side of the cover frame PE Maintaining the printer 158 6 Install the cover assembly into the printer 7 Turn on the printer Moving the printer A CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 Ib and requires two or more trained personnel to lift it safely Before moving the printer CAUTION POTENTIAL INJURY Before moving the printer follow these guidelines to avoid personal injury or printer damage e Turn off the printer and then unplug the power cord from the electrical outlet e Disconnect all cords and cables from the printer f two or more optional finishers are installed then remove the finishers individually from the printer Notes Make sure to remove the topmost finisher first Toremo
8. Flash Drive Print Settings menu Use Copies 1 999 Display information pertaining to the selected Custom Home Messages on the printer control panel display Export the printer configuration file to a flash drive Note The configuration file cannot be exported unless a flash drive is attached to the printer To Specify a default number of copies for each print job Note 1 is the factory default setting Paper Source Tray x MP Feeder Manual Paper Collate 1 1 1 2 2 2 1 2 3 1 2 3 Sides Duplex 1 sided 2 sided Set a default paper source for all print jobs Note Tray 1 is the factory default setting Stack the pages of a print job in sequence when printing multiple copies Note 1 2 3 1 2 3 is the factory default setting Specify whether prints are on one side or on both sides of the page Note 1 sided is the factory default setting ee EE Understanding printer menus 118 Use To Staple Specify whether prints are stapled off Notes On e Off is the factory default setting e On allows the printer to staple print jobs e This menu appears only when a supported staple finisher is installed Hole Punch Specify whether prints have holes for binding Off Notes On e Off is the factory default setting e This menu appears only when a supported staple hole punch finisher is installed Hole Punch Mode 2 holes 3 holes 4 holes Duplex Binding L
9. Notes On isthe factory default setting e When set to Off the printer does not examine incoming data The printer uses PCL emulation if the PCL SmartSwitch is set to On It uses the default printer language specified in the Setup menu if the PCL SmartSwitch is set to Off Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes e Auto is the factory default setting Auto sets the printer to examine data determine the format and then process it appropriately The printer automatically restarts when changing the setting from the printer control panel The menu selection is then updated Set the size of the USB input buffer Notes Auto is the factory default setting Disabled turns off job buffering Any jobs already buffered on the printer hard disk are printed before normal processing resumes e The USB buffer size value can be changed in 1 K increments e The maximum size allowed depends on the amount of memory in the printer the size of the other link buffers and whether Resource Save is set to On or Off To increase the maximum size range for the USB Buffer disable or reduce the size of the parallel serial and network buffers e The printer automatically restarts when the setting is changed from the printer control panel The menu selection is then updated Job Buffering Off On Auto Mac Binar
10. All the necessary applications are installed on the computer f Click Close when installation is complete 4 Add the printer For IP printing a From the Apple menu navigate to either of the following System Preferences gt Print amp Scan System Preferences gt Print amp Fax Click If necessary click Add Printer or Scanner or Add Other Printer or Scanner Click the IP tab Type the printer IP address in the address field and then click Add oann For AppleTalk printing Notes Make sure AppleTalk is activated on your printer This feature is supported only in Mac OS X version 10 5 a From the Apple menu navigate to System Preferences gt Print amp Fax b Click and then navigate to AppleTalk gt select your printer gt Add Preparing to set up the printer on a wireless network Notes e Make sure your wireless network adapter is installed in your printer and working properly For more information see the instruction sheet that came with the wireless network adapter e Make sure your access point wireless router is turned on and is working properly Make sure you have the following information before setting up the printer on a wireless network e ssiD The SSID is also referred to as the network name e Wireless Mode or Network Mode The mode is either infrastructure or ad hoc e Channel for ad hoc networks The channel defaults to automatic for infrastructure networks
11. Contact customer support 217 No Do one or more of the following e Specify the paper size from the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper size specified in the tray settings The problem is solved The problem is solved Compressed images appear on prints Action Step 1 a Make sure the size of the paper loaded in the tray matches the fuser type Note To identify the fuser type view the label on the fuser b Resend the print job Do compressed images still appear Yes The problem is solved No Go to step 2 Troubleshooting 218 Action Yes No Step 2 The problem is solved Contact customer a Replace the fuser support For more information on installing the fuser see the instruction sheet that came with the part b Resend the print job Do compressed images still appear Gray background on prints Leading edge Trailing edge Action Yes No Step 1 The problem is solved Go to step 2 a From the Quality Menu on the printer control panel decrease the toner darkness Note 8 is the factory default setting b Resend the print job Did the gray background disappear from the prints Step 2 The problem is solved Go to step 3 Reinstall the imaging unit and the toner cartridge a Remove the toner cartridge b Remove the imaging unit Warning
12. Emissione di radiazioni laser invisibili durante la rimozione delle cartucce e del blocco Evitare l esposizione al raggio laser FARE Usynlig laserstraling nar kassettene tas ut og sperren er satt ut av spill Unng eksponering for laserstralen NIEBEZPIECZE STWO niewidzialne promieniowanie laserowe podczas usuwania kaset i blokady Nale y unika na wietlenia promieniem lasera ONACHO Hesugumoe na3epHoe n3nyyeHne Npr U3BNeYeHHbIX KapTPUAYKAX n CHATUN 6noknpoBkKn V36eralite BO3Ae CTBNA Na3epHbIX Nyye Pozor Nebezpe enstvo nevidite n ho laserov ho iarenia pri odobrat ch kazet ch a odblokovanej poistke Nevystavujte sa l om PELIGRO Se producen radiaciones l ser invisibles al extraer los cartuchos con el interbloqueo desactivado Evite la exposici n al haz de l ser FARA Osynlig laserstralning n r patroner tas ur och sp rrmekanismen r upph vd Undvik exponering f r laserstr len ER MRK RR ARRON AP EAA LA OGR EREEREER T JERR IRIRE E Be TB Bd OP BAER EN TRE See CE EINER F fERR A hU vR n Ay 7 BAITS EL MARV FERRE NET COUP OHICHR ORWEDIC LTS RSV Power consumption Product power consumption The following table documents the power consumption characteristics of the product Note Some modes may not apply to your product Notices 242 Mode Description Power consumption Watts Printing The product is generating hard copy output from electronic inputs MS
13. L labels paper tips 69 letterhead loading 2100 sheet tray 56 loading multipurpose feeder 62 loading trays 49 linking trays 66 assigning custom paper type names 67 Load paper source with custom string orientation 190 Load paper source with custom type name orientation 191 Load paper source with paper size orientation 191 Load paper source with paper type paper size orientation 191 Load Manual Feeder with custom string orientation 191 Load Manual Feeder with custom type name orientation 192 Load Manual Feeder with paper size orientation 192 Load Manual Feeder with paper type paper size orientation 192 Load staples 190 loading 2100 sheet tray 56 card stock 62 letterhead in 2100 sheet tray 56 letterhead in multipurpose feeder 62 252 letterhead in trays 49 multipurpose feeder 62 optional 250 sheet tray 49 optional 550 sheet tray 49 standard 250 sheet tray 49 standard 550 sheet tray 49 transparencies 62 lock security 139 M maintenance kit ordering 148 Maintenance kit low 80 xy 192 Maintenance kit nearly low 80 xy 192 Maintenance kit very low x estimated pages remain 80 xy 193 memory types installed on printer 139 memory card 14 installing 18 Memory full 38 193 menu settings loading on multiple printers 162 menu settings page printing 47 menus Active NIC 97 AppleTalk 102 Bin Setup 94 Confidential Print 109 Configure MP 88 Custom Types
14. Use To Export Log Let an authorized user export the audit log Notes e To export the audit log from the printer control panel a flash drive must be attached to the printer e The audit log can be downloaded from the Embedded Web Server and saved on a computer Delete Log Specify whether or not audit logs are deleted Yes Note Yes is the factory default setting No Configure Log Specify how and whether or not audit logs are created Enable Audit Notes Yes No e Enable Audit determines if events are recorded in the secure audit log and remote syslog No is the factory default setting Enable Remote Syslog eine y 8 No Enable Remote Syslog determines if logs are sent to a remote server No is the y factory default setting es Remote Syslog Facility 0 23 Severity of events to log 0 7 Remote Syslog Facility determines the value used to send logs to the remote syslog server 4 is the factory default setting e If the security audit log is activated then the severity value of each event is recorded 4 is the factory default setting Set Date and Time menu Use Current Date and Time ammm Show the current date and time settings for the printer Manually Set Date and Time input date time Enter the date and time Notes e Manually setting the date and time sets Enable NTP to No e The wizard lets you set the date and time in YYYY MM DD HH MM format Understanding printer menus 11
15. a Reinstall the imaging unit 1 Remove the toner cartridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 2 Install the imaging unit and then the cartridge b Resend the print job Do streaked horizontal lines appear on prints Step 5 Contact customer The problem is solved Replace the imaging unit and then resend the print job support Do streaked horizontal lines appear on prints XL J Streaked vertical lines appear on prints Leading edge i Saas ChE 7 Trailing edge Action Yes No Step 1 Go to step 2 The problem is solved a Depending on your operating system specify the paper type texture and weight from Printing Preferences or from the Print dialog b Resend the print job Do streaked vertical lines appear on prints Step 2 Go to step 3 Do one or more of the From the printer control panel set the paper texture type and weight in following the Paper menu to match the paper loaded in the tray e Specify the paper texture type and Do the paper texture type and weight match the paper in the tray weight from the tray settings to match the paper loaded in the tray e Change the paper loaded in the tray to match the paper texture type and weight specified in the tray settings Troublesh
16. e Job Buffer Size must not be set to 100 Understanding printer menus PCL Emul menu Use Font Source 128 To Specify the set of fonts used by the Font Name menu PCL Emulation Settings Point Size 1 00 1008 00 Resident Notes Disk Download e Resident is the factory default setting Resident shows the factory Flash default set of fonts downloaded in the RAM All e Flash and Disk settings show all fonts resident in that option e The flash option must be properly formatted and cannot be read write write or password protected e Download shows all the fonts downloaded in the RAM e All shows all fonts available to any option Font Name Identify a specific font and the option where it is stored Courier 10 Note Courier 10 is the factory default setting Courier 10 shows the font name font ID and the storage location in the printer The font source abbreviation is R for Resident F for Flash K for Disk and D for Download Symbol Set Specify the symbol set for each font name 10U PC 8 Notes 12U PC 850 e 10U PC 8 is the US factory default setting 12U PC 850 is the international factory default setting e A symbol set is a set of alphabetic and numeric characters punctuation and special symbols Symbol sets support the different languages or specific programs such as math symbols for scientific text Only the supported symbol sets are shown Change the point size f
17. remove all packing materials then reinstall the hardware options and then turn on the printer Step 10 Check if you have selected the correct port settings in the printer driver Are the port settings correct Go to step 11 Use correct printer driver settings ee Troubleshooting 203 Action Yes No Step 11 Go to step 12 Install the correct Check the installed printer driver printer driver Is the correct printer driver installed Step 12 The problem is solved Contact customer Turn off the printer then wait for about 10 seconds and then turn the support printer back on Is the printer working Printer display is blank Action Yes No Step 1 The problem is solved Go to step 2 Press the Sleep button on the printer control panel Does Ready appear on the printer display Step 2 The problem is solved Turn off the printer Turn off the printer then wait for about 10 seconds and then turn the and then contact printer back on customer support Do Please wait and Ready appear on the printer display Troubleshooting 204 Hardware and internal option problems 2100 sheet tray problems Action Yes No Step 1 The problem is solved Go to step 2 a Pull out the tray and then do one or more of the following e Make sure paper lies flat in the tray Check for paper jams or misfeeds Check if the paper size indicators on the paper
18. Did the job print from the correct tray or on the correct paper Yes The problem is solved The problem is solved The problem is solved The problem is solved No Go to step 2 Go to step 3 Go to step 4 Contact customer support Large jobs do not collate a From the printer software set Collate to 1 2 3 1 2 3 Note Setting Collate to 1 1 1 2 2 2 in the software overrides the setting in the Finishing menu b Resend the print job Did the job print and collate correctly Action Yes No Step 1 The problem is solved Go to step 2 a From the Finishing menu on the printer control panel set Collate to 1 2 3 1 2 3 b Resend the print job Did the job print and collate correctly Step 2 The problem is solved Go to step 3 Troubleshooting 212 Action Yes No Step 3 The problem is solved Contact customer Reduce the complexity of the print job by eliminating the number and size support of fonts the number and complexity of images and the number of pages in the job Did the job print and collate correctly XX A Multiple language PDF files do not print Action Yes No Step 1 The problem is solved Go to step 2 a Checkifthe print options for the PDF output are set to embed all fonts b Generate a new PDF file and then resend the print job Do the files print Step 2 a Open the document you want to print in Adobe Acro
19. Error Recovery Auto Reboot Reboot when idle Reboot always Reboot never Max Auto Reboots 1 20 116 To Set the amount of time the printer waits for user intervention before it holds jobs that require unavailable resources and continues to print other jobs in the print queue Notes e 30 sec is the factory default setting e This menu appears only when a formatted working printer hard disk is installed Set the printer to restart when an error is encountered Notes e Reboot always is the factory default setting for Auto Reboot e 5 is the factory default setting for Max Auto Reboots e If the printer performs the same number of automatic reboots that is set in the printer within a certain amount of time then the printer shows the applicable error instead of rebooting Print Recovery Auto Continue Disabled 5 255 Let the printer automatically continue printing from certain offline situations when these are not resolved within the specified time period Note Disabled is the factory default setting Print Recovery Jam Recovery On off Auto Specify whether the printer reprints jammed pages Notes e Auto is the factory default setting The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks e On sets the printer to always reprint jammed pages e Off sets the printer to never reprint jammed pages Print Recovery Jam Assist On
20. For more support information see Installing the printer software on page 37 Note The printer software is available at http support lexmark com b Resend the print job Do the jobs print Printing slows down Notes e When printing using narrow paper the printer prints at a reduced speed to prevent damage to the fuser The printer speed may be reduced when printing for long periods of time or printing at elevated temperatures Action Yes No Step 1 The problem is solved Go to step 2 a Make sure the size of the paper loaded in the tray matches the fuser type Note To identify the fuser type view the label on the fuser b Resend the print job Does the print speed increase Step 2 The problem is solved Contact customer a Replace the fuser support For more information on installing the fuser see the instruction sheet that came with the part b Resend the print job Does the print speed increase ee A Tray linking does not work Notes e The trays can detect paper length e The multipurpose feeder does not automatically detect the paper size You must set the size from the Paper Size Type menu Troubleshooting Action Step 1 a Open the trays and then check if they contain paper of the same size and type Check if the paper guides are in the correct positions for the size of the paper loaded in each tray e Check if the paper size indicators o
21. Hibernate mode 136 printer display brightness adjusting 136 Quiet mode 134 Sleep mode 135 Erase Temporary Data Files menu 110 erasing hard disk memory 141 erasing non volatile memory 140 erasing volatile memory 140 Error reading USB drive Remove USB 187 Error reading USB hub Remove hub 187 Ethernet network preparing to set up for Ethernet printing 39 Ethernet network setup using Macintosh 40 using Windows 40 Ethernet networking Macintosh 40 Windows 40 Ethernet port 35 Ethernet setup preparing for an 39 exterior of the printer cleaning 143 251 F factory defaults restoring 162 FCC notices 239 244 finding more information about the printer 8 finisher finishing features 75 supported paper sizes 75 finisher features 75 Finishing menu 121 firmware card 14 flash drive printing from 79 flash drives supported file types 80 font sample list printing 83 fuser wiper ordering 148 replacing 156 fuser wiper cover assembly replacing 155 G General Settings menu 112 green settings Eco Mode 134 Hibernate mode 136 Quiet mode 134 H held jobs 81 printing from a Macintosh computer 82 printing from Windows 82 Help menu 132 Hibernate mode using 136 hole punch box emptying 143 Home button printer control panel 12 HTML menu 130 Image menu 131 imaging unit ordering 147 Imaging unit low 84 xy 187 Imaging unit nearly low 84 xy 187 Index Imaging unit very low x estimated pages remain 84 x
22. RAM to temporarily buffer user data during simple print jobs Non volatile memory Your printer may use two forms of non volatile memory EEPROM and NAND flash memory Both types are used to store the operating system device settings network information bookmark settings and embedded solutions Hard disk memory Some printers have a hard disk drive installed The printer hard diskis designed for device specific functionality This lets the device retain buffered user data from complex print jobs as well as form data and font data Erase the content of any installed printer memory in the following circumstances e The printer is being decommissioned The printer hard disk is being replaced The printer is being moved to a different department or location Securing the printer 140 The printer is being serviced by someone from outside your organization The printer is being removed from your premises for service The printer is being sold to another organization Disposing of a printer hard disk Note Some printer models may not have a printer hard disk installed In high security environments it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer or its hard disk is removed from your premises Degaussing Flushes the hard disk with a magnetic field that erases stored data e Crushing Physically com
23. Understanding printer menus 94 Use To Portrait Width Set the portrait width 3 8 5 inches Notes 76 216 mm e If the width exceeds the maximum then the printer uses the maximum width allowed e 8 5 inches is the US factory default setting You can increase the width in 0 01 inch increments e 216 mm is the international factory default setting You can increase the width in 1 mm increments Portrait Height Set the portrait height 3 14 17 inches Notes 76 360 mm e Ifthe height exceeds the maximum then the printer uses the maximum height allowed 14 inches is the US factory default setting You can increase the height in 0 01 inch increments e 356 mm is the international factory default setting You can increase the height in 1 mm increments Feed Direction Specify the feed direction if the paper can be loaded in either direction Short Edge Notes Long Edge e Short Edge is the factory default setting Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray Bin Setup menu Specify the default bin Output Bin Standard Bin Bin x Notes e f multiple bins are assigned the same name then the name appears only once in the menu Standard Bin is the factory default setting Understanding printer menus Use Configure Bins Mailbox Link Mail Overflow Link Optional Type Assignment Overflow Bin Standard Bin
24. Yes Contact customer support 233 No The problem is solved Transparency print quality is poor Action Step 1 From the printer control panel set the paper type in the Paper menu to match the paper loaded in the tray Is the paper type for the tray set to Transparency Step 2 a Check if you are using a recommended type of transparency b Resend the print job Is the print quality still poor Uneven print density IN ABCD ABCD Replace the imaging unit and then resend the print job Is the print density uneven Yes Go to step 2 Contact customer support Contact customer support Set the paper type to Transparency The problem is solved The problem is solved Troubleshooting 234 Vertical voids appear on prints Leading edge ayers rica Action Yes No Step 1 Go to step 2 The problem is solved a Make sure your software program is using a correct fill pattern b Resend the print job Do vertical voids appear on prints Step 2 Go to step 3 The problem is solved a From the printer control panel set the paper type and weight in the Paper menu to match the paper loaded in the tray b Resend the print job Do vertical voids appear on prints Step 3 Go to step 4 The problem is solved Check if you are using a recommended type of paper a Load the specified tray or feeder with a recommended type of paper b R
25. bin 41y xx 181 x page jam remove paper open finisher rear door Leave paper in bin 451 180 x page jam remove paper open mailbox rear door Leave paper in bin 43y xx 182 x page jam remove paper open stapler door Leave paper in bin 455 457 177 x page jam remove standard bin jam 203 173 x page jam remove tray 1 to clear duplex 235 239 174 A accessing the remote control panel Embedded Web Server 161 Active NIC menu 97 adjusting printer display brightness 136 adjusting Sleep mode 135 adjusting toner darkness 78 administrator settings Embedded Web Server 161 AppleTalk menu 102 attaching cables 35 available internal options 14 avoiding jams 73 avoiding paper jams 163 B Bin Setup menu 94 buttons printer control panel 12 C cables Ethernet 35 USB 35 canceling print job from computer 83 canceling a print job from a computer 83 from the printer control panel 83 cannot open Embedded Web Server 235 card stock loading 62 tips 69 Cartridge low 88 xy 184 Cartridge nearly low 88 xy 184 Cartridge very low x estimated pages remain 88 xy 184 Cartridge imaging unit mismatch 41 xy 184 Change paper source to custom string load orientation 184 Change paper source to custom type name load orientation 185 Change paper source to paper size load orientation 185 Change paper source to paper type paper size load orientation 185 Check tray x
26. exe gt OK In Windows 7 or earlier a Click or click Start and then click Run b Inthe Start Search or Run dialog type D setup exe c Press Enter or click OK Note D is the letter of your CD or DVD drive In Macintosh Click the CD icon on the desktop e f you are using the downloaded software installer from the Web then double click the installer that you have saved in your computer Wait for the Select Installation Type dialog to appear and then click Install Note If you are prompted to run your software installation package then click Run 3 Click Install and then follow the instructions on the computer screen Updating available options in the printer driver When any hardware options are installed you may need to manually add the options in the printer driver to make them available for use For Windows users 1 Open the printers folder In Windows 8 From the Search charm type run and then navigate to Apps list gt Run gt type control printers gt OK In Windows 7 or earlier a Click ie or click Start and then click Run b Inthe Start Search or Run dialog type control printers c Press Enter or click OK 2 Depending on your device do either of the following e Press and hold the printer you want to update e Right click the printer you want to update 3 From the menu that appears do either of the following e For Windows 7 or later select Printer properties e For earlier versions select Pro
27. see Accessing the controller board on page 14 2 Unpack the printer hard disk Additional printer setup 26 3 Locate the appropriate connector on the controller board cage ELERAN Note If an optional ISP is currently installed then the printer hard disk must be installed onto the ISP Additional printer setup 27 To install a printer hard disk onto the ISP a Remove the screws attached to the printer hard disk mounting bracket and then remove the bracket b Align the standoffs of the printer hard disk to the holes in the ISP and then press the printer hard disk down until the standoffs are in place Installation warning Hold only the edges of the printed circuit board assembly Do not touch or press on the center of the printer hard disk Doing so may cause damage c Insert the plug of the printer hard disk interface cable into the receptacle of the ISP Note The plugs and receptacles are color coded Additional printer setup 28 4 Align the standoffs of the printer hard disk to the holes in the controller board cage and then press the printer hard disk down until the standoffs are in place Installation warning Hold only the edges of the printed circuit board assembly Do not touch or press on the center of the printer hard disk Doing so may cause damage Note Make sure the cables are neatly tucked under the printer hard disk 5 Insert the plug of the printer hard disk interface cable into
28. t dieses Ger t in bereinstimmung mit den grundlegenden Anforderungen und den brigen einschl gigen Bestimmungen der Richtlinie 1999 5 EG befindet EMnvik ME THN MAPOYZA H LEXMARK INTERNATIONAL INC AHAQNEI OTI AYTO TO MPO ON ZYMMOPOONETAI MPO TIX OYZIOAEIZ ANAITHZEIZ KAI TI AOINE ZXETIKE2 AIATAZEI TH OAHMIAZ 1999 5 EK English Hereby Lexmark International Inc declares that this type of equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Espa ol Por medio de la presente Lexmark International Inc declara que este producto cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999 5 CE Eesti K esolevaga kinnitab Lexmark International Inc et seade see toode vastab direktiivi 1999 5 EU p hin uetele ja nimetatud direktiivist tulenevatele muudele asjakohastele s tetele Suomi Lexmark International Inc vakuuttaa t ten ett t m tuote on direktiivin 1999 5 EY oleellisten vaatimusten ja muiden sit koskevien direktiivin ehtojen mukainen Fran ais Par la pr sente Lexmark International Inc d clare que l appareil ce produit est conforme aux exigences fondamentales et autres dispositions pertinentes de la directive 1999 5 CE Magyar Alul rott Lexmark International Inc nyilatkozom hogy a term k megfelel a vonatkoz alapvet k vetelm nyeknek s az 1999 5 EC ir nyelv egy b eldirasainak
29. 109 Settings Meiera a eke ctl AE E AARETE S TA EAR Ea ST ERATE 112 PAOD DIN aLa eE EEE E E AA NEE E E N E 132 Saving money and the environment sssssssssssssosssssoseeseossossssssesssesssse LD Saving paper ANG tonene eead ae e datas reee aa Ee e Eae a A E aE oaea Ea ta ceed daasetvavstecdeateuelacatiarcenehs 133 SAVING ENET Ve EEE E EAS 134 REG Clim paer e E O e e a a E A a a e 137 Securing the PrintE isescisivesrssssesscsisiissseveissssressieossiesisoissieorsrosiivisarvocssivdsrs LOO Using the security lock f at rer raan a a a a e a e 139 Statement Of VOlatility e a t ran e a tas eee aia raa e at ede ceeds ARa Daa Eea tact doce a Deania ae EESE S aas aee 139 Erasing volatile Memory sin a deeds a a a aiiai 140 Erasing nonvolatile memory sin a a a a a a aae an 140 Erasing printer hard disk MEMOTY ccccccesessssssceeceeceescesessseaeeeecceecesceseususaueeseseesesesassueaeeeseeseeeeeeseeess 141 Configuring printer hard disk QncryPtion ccccccccccsssssssssseececceceeeceesesnsnsaeaeececeesessesesessssseeeeseeseesseaaess 141 Finding printer security INFOFMATION cccceeeesssnseeceeceeceececeseesnanaeeceeceecesceesusseasausaeeseeeeesseseenseseeeeess 142 Contents 4 Maintaining the printer ssessessssosseseosessecssseseosesssossssesossesecsessessssesseses LAS Cleaning the printen msnen nne ae ao EAER E A EEKE aE E EE AE Eraio 143 Checking the status of parts and SUPPIieS ccccsessceccceece
30. 200 201 cccceccsssssessssssssnsnsseeeeeceseeeeesesessnenes 167 x page jam open upper rear door 202 c cscsccccccecceesesesesensnsaesececeecesseesesesesessueseeseeceseessesesseenensas 170 x page jam open upper and lower rear door 231 234 ccecceecssesssssnsssnnsaueceececeseeceeeeeeeseseseseeees 171 x page jam remove standard bin jam 203 c sssssccccescessessssnsnseceeceecsessesnsaeeceeeeeceessesesaeeaeeseeeeess 173 x page jam remove tray 1 to clear duplex 235 239 cccssscsscccceceesssessssnsseeceeceeceessesesssssusaeeeeesens 174 x page jam Open tray DK PAX aa a aeaa atanan raisen a aria aona anio raaa ain 175 x page jam clear manual feeder 250 c cccccccceccssssssssnsceeceeceecescessssueaeesecceseessessseusaeeseeceseescsesnaness 176 x page jam remove paper open stapler door Leave paper in bin 455 457 nnnnsssssss0s1011sese 177 x page jam remove paper open finisher rear door Leave paper in bin 451 ceeseseeeeeeeeees 180 x page jam remove paper open expander rear door Leave paper in bin 41 y XxX ccccccccceseeeeees 181 x page jam remove paper open mailbox rear door Leave paper in bin 43 y xx seseeeeesere 182 Tro bleshoOting iiss sassenecsicpisenascnscecedssieenstencadeuesds einai i a a lOO Understanding the printer MeSSAES c cccccccccececccssessssnsnsseecseecesseessenseaueseeceeessesesesessusaee
31. 67 Assigning a custom paper type name ccceeeceeseeseesnnneaaeeeeseeeeeeeeeeeeseeeeeeeeeseeseeeeeeeeeeeeeeesseeseeeeaaee seseeeaeaeaaaneees 67 Assigning a custom paper TYP ccccccccescceesseeeseseneaaaeeeeeeeeeeeceeeeeeeeseeeeeeeaaeeeeseeeeeeeeeeeeseeeseeeeaea sa eseeegeeaganaaaaeees 68 Paper and specialty media Quide sccssccsscssccsscscccsccsscesccsscssccsscsceseesOO Using specialty MOC aisiscsiccsssiasaeesaes sorvswnnsarecndsdessanen vane e oaa e eaer ASEET E E OE E ENEE E S 69 PaperguideliNe Sistonen e a aa a AE e a a aaa a ata cede 70 Supported paper sizes types and WeIGNKS cccceeesseeceesneeeceeeneneceecesneceececeneceeceeaeceseeseneeeeeeeaeeaeeeees 73 Printing a docUMEN ieren e a aaa aa aaa ae a aE E EARR E 78 Contents 3 Printing a COCUMENE ee A cls ceceeesdew seeded A TET catiei E teastenscehieis aca eeceeetde 78 Adjusting toner darkmessiiicive cavecccccecchaectacatel ea esc tease a cae hea ian de Deana E av i Galan EEA aa eevee Biante 78 Printing from a flash drive or a mobile CEVICE ccessccccccceecececesssssesesssnsnsssseseceeeeceeeeeessussesesneneneeesees 79 Printing froma Tash QPiVG 2s 3 2 e cogs 2he eben seen Evan e aa Eaa la Yeae ala deta e a a aa E ela aE rA AARTE 79 Supported flash drives and filetypes inh insisi eieaa anae a aa aa a ana Oaa a aa aaa iasa Eoia ana Saapa iG 80 Printing from a mobile devitE netnet aa aae aE a aE a aeara ere Eaa iatri 81 Printing confidential a
32. 81 in e 28 5 mm 1 12 in b Resend the print job Do repeating defects still appear on prints Step 2 a Replace the fuser if the distance between the defects is equal to either of the following e 87 9 92 7 mm 3 46 3 65 in e 95 2 mm 3 75 in b Resend the print job Do repeating defects still appear on prints Contact customer support The problem is solved Troubleshooting Shadow images appear on prints Leading edge BS ABCD ABCD Trailing edge 228 Action Yes No Step 1 Go to step 2 Load paper with the Load paper with the correct paper type and weight in the tray correct paper type and weight in the tray Is paper with the correct paper type and weight loaded in the tray Step 2 Go to step 3 Change the paper From the printer control panel set the paper type and weight in the Paper menu to match the paper loaded in the tray Is the tray set to the type and weight of the paper loaded loaded in the tray to match the paper type and weight specified in the tray settings Step 3 a Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog b Resend the print job Do shadow images still appear on prints Step 4 Replace the imaging unit and then resend the print job Do shadow images still appear on prints XR Go to step 4 Contact customer support The problem is solved
33. 93 Default Source 86 Erase Temporary Data Files 110 Finishing 121 General Settings 112 Help 132 HTML 130 Image 131 IPv6 100 Job Accounting 124 list of 85 Network x 97 Network Card 99 Network Reports 98 Paper Loading 92 Paper Size Type 86 Paper Texture 89 Paper Weight 90 Parallel x 104 Index PCLEmul 128 PDF 127 PostScript 127 Print Settings 117 Quality 124 Reports 96 Security Audit Log 111 Serial x 106 Set Date and Time 111 Setup 120 SMTP Setup menu 108 Standard Network 97 Standard USB 102 Substitute Size 89 TCP IP 99 Universal Setup 93 Utilities 126 Wireless 101 XPS 127 mobile device printing from 81 moving the printer 9 158 160 multipurpose feeder loading 62 N Network x menu 97 Network x software error 54 193 Network Card menu 99 Network Reports menu 98 network settings Embedded Web Server 161 network setup page printing 48 Networking Guide where to find 161 noise emission levels 239 noise printer reducing 134 Non Lexmark supply type see User s Guide 33 xy 193 non volatile memory 139 erasing 140 Not enough free space in flash memory for resources 52 194 notices 238 239 240 241 242 243 244 245 number of remaining pages estimate 146 0 optional 250 sheet tray loading 49 optional 550 sheet tray loading 49 optional card installing 24 options 550 sheet tray installing 32 firmware cards 14 Internal Solutions Port installing 19
34. Bin x Assign Type Bin Plain Paper Bin Card Stock Bin Transparency Bin Recycled Bin Labels Bin Vinyl Labels Bin Bond Bin Letterhead Bin Preprinted Bin Colored Bin Light Paper Bin Heavy Paper Bin Rough Cotton Bin Custom x Bin 95 To Specify configuration options for bins Notes e Mailbox is the factory default setting This setting treats each bin as a separate mailbox e Link configures all available bins as one large bin e Mail Overflow configures each bin as a separate mailbox e Link Optional links all available bins except the standard bin and only appears when at least two optional bins are installed Type Assignment assigns each paper type to a bin or linked bin set Bins assigned the same name are automatically linked unless Link Optional is selected Specify an alternative bin when a designated bin is full Notes Standard Bin is the factory default setting e If multiple bins are assigned the same name then the name only appears once in the bin list e x can be any number between 1 and 12 if the appropriate optional bins are installed Select a bin for each supported paper type For each type select the following options Disabled Standard Bin Bin x Notes Disabled is the factory default setting e x can be any number between 1 and 12 if the appropriate optional bins are installed e If multiple bins are assigned the same name then the name only appears once in
35. Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems c Install the imaging unit and then the cartridge d Resend the print job Did the gray background disappear from the prints Step 3 The problem is solved Contact customer Replace the imaging unit and then resend the print job support Did the gray background disappear from the prints ee Troubleshooting Horizontal voids appear on prints Leading edge LRRD face ies 3 ko o am Trailing edge Action Step 1 a Make sure your software program is using a correct fill pattern b Resend the print job Do horizontal voids appear on prints Yes Go to step 2 219 No The problem is solved Step 2 a Load the specified tray or feeder with a recommended type of paper b Resend the print job Do horizontal voids appear on prints Step 3 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Reinstall the imaging unit and then the cartridge b Resend the print job Do horizontal voids appear on prints Go to step 3 Go to step 4 The problem is solved The problem
36. THIS PERIOD ALL INFORMATION SPECIFICATIONS PRICES AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE Limitation of liability Your sole remedy under this limited warranty is set forth in this document For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty you may recover actual damages up to the limit set forth in the following paragraph Lexmark s liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable IN NO EVENT WILL LEXMARK BE LIABLE FOR ANY LOST PROFITS LOST SAVINGS INCIDENTAL DAMAGE OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES Notices 249 This is true even if you advise Lexmark or a Remarketer of the possibility of such damages Lexmark is not liable for any claim by you based on a third party claim This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark Lexmark s and its Suppliers and Remarketers limitations of remedies are not cumulative Such Suppliers and Remarketers are intended beneficiaries of this limitation Additional rights Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation
37. The problem is solved Skewed print Troubleshooting 229 Action Yes No Step 1 Go to step 2 The problem is solved a Move the width and length guides in the tray to the correct positions for the size of the paper loaded b Resend the print job Is the print still skewed Step 2 Contact customer The problem is solved a Check if you are printing on a paper that is supported by the tray support b Resend the print job Is the print still skewed Streaked horizontal lines appear on prints Action Yes No Step 1 Go to step 2 The problem is solved a Depending on your operating system specify the tray or feeder from Printing Preferences or the Print dialog b Resend the print job Do streaked horizontal lines appear on prints Step 2 Go to step 3 Change the paper type From the printer control panel set the paper type and weight in the Paper and weight to match menu to match the paper loaded in the tray the paper loaded in the tray Do the paper type and weight match the type and weight of the paper in the tray Step 3 Go to step 4 The problem is solved a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do streaked horizontal lines appear on prints Mic Troubleshooting 230 Action Yes No Step 4 Go to step 5 The problem is solved
38. a non MICR toner cartridge and imaging unit for regular print jobs Cartridge low 88 xy You may need to order a toner cartridge If necessary press OK on the printer control panel to clear the message and continue printing Cartridge nearly low 88 xy If necessary press OK on the printer control panel to clear the message and continue printing Cartridge very low x estimated pages remain 88 xy You may need to replace a toner cartridge very soon For more information see the Replacing supplies section of the User s Guide If necessary press OK on the printer control panel to clear the message and continue printing Change paper source to custom string load orientation Try one or more of the following Load the correct size and type of paper in the tray and then press OK on the printer control panel Note Make sure the paper size and type settings are specified in the Paper menu on the printer control panel e Cancel the print job Troubleshooting 185 Change paper source to custom type name load orientation Try one or more of the following Load the correct size and type of paper in the tray and then press OK on the printer control panel Note Make sure the paper size and type settings are specified in the Paper menu on the printer control panel e Cancel the print job Change paper source to paper size load orientation Try one or more of the following Loa
39. any data received through the specified serial port Select Reset active bin to reset the active bin for a linked set of bins e Make sure the USB Buffer menu is enabled Solving printer problems e Basic printer problems on page 201 e Hardware and internal option problems on page 204 e Paper feed problems on page 208 Basic printer problems The printer is not responding Action Yes No Step 1 Go to step 2 Turn on the printer Make sure the printer is turned on Is the printer turned on Step 2 Press the Sleep button Go to step 3 Check if the printer is in Sleep mode or Hibernate mode to wake the printer from Sleep mode or Hibernate mode Is the printer in Sleep mode or Hibernate mode Step 3 Go to step 4 Plug one end of the Check if one end of the power cord is plugged into the printer and the power cord into the other to a properly grounded electrical outlet printer and the other to a properly grounded Is the power cord plugged into the printer and a properly grounded electrical outlet electrical outlet a Troubleshooting 202 Action Yes No Step 4 Unplug the other Go to step 5 Check other electrical equipment plugged into the electrical outlet electrical equipment and then turn on the Does other electrical equipment work PERSE If thE printer quip does not work then reconnect the other electrical equipment Step 5 Go to step 6 Make sure to matc
40. available only if the printer is attached to an external print server through the USB port Serial x menu Note This menu appears only when an optional serial card is installed Use ae PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received On through a serial port requires it regardless of the default printer language Off Notes Onis the factory default setting When set to Off the printer does not examine incoming data The printer uses PostScript emulation if PS SmartSwitch is set to On It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job received On through a serial port requires it regardless of the default printer language Off Notes Onis the factory default setting When set to Off the printer does not examine incoming data The printer uses PCL emulation if PCL SmartSwitch is set to On It uses the default printer language specified in the Setup menu if PCL SmartSwitch is set to Off Understanding printer menus Use NPA Mode On Off Auto 107 To Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes Auto is the factory default setting Auto sets the printer to examine data determine the form
41. controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer CAUTION TIPPING HAZARD Floor mounted configurations require additional furniture for stability You must use either a printer stand or printer base if you are using multiple input options If you purchased a printer with a similar configuration then you may need additional furniture For more information see www lexmark com multifunctionprinters 1 Turn off the printer using the power switch and then unplug the power cord from the electrical outlet 2 Unpack the optional tray and then remove all packing material 3 Pull out the tray completely from the base 4 Remove any packing material from inside the tray 5 Insert the tray into the base 6 Place the tray near the printer 7 Align the optional tray with the caster base Note Make sure to lock the wheels of the caster base to secure the printer Additional printer setup 8 Align the printer with the tray and then slowly lower the printer into place Note Optional trays lock together when stacked 33 Additional printer setup 34 9 Connect the power cord to the printer then to a properly grounded electrical outlet and then tur
42. du Canada Cet appareil num rique de classe B est conforme aux exigences de la norme canadienne relative aux quipements pouvant causer des interf rences NMB 003 HAO vce HE Rinll OV 7BRARSN CW SWRA KOBE LTWET OBB THA BIERI CT TORE Ree CEATA ES AMELTHIETA IO WEDS VAT LEY a VERRIER S L HEREZ EITI LSE ET Hyd ea A SEC HES TIE LW RRO ROZ LTCK ES VCCI B European Community EC directives conformity This product is in conformity with the protection requirements of EC Council directives 2004 108 EC 2006 95 EC and 2009 125 EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility safety of electrical equipment designed for use within certain voltage limits and the ecodesign of energy related products The manufacturer of this product is Lexmark International Inc 740 West New Circle Road Lexington KY 40550 USA The authorized representative is Lexmark International Technology Hungaria Kft 8 Lechner d n fasor Millennium Tower Ill 1095 Budapest HUNGARY A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950 Notices 244 Regulatory notices for wireless products This section contains the follo
43. for accuracy Saving money and the environment 134 Avoid paper jams 1 Correctly set the paper type and size to avoid paper jams For more information see Avoiding jams on page 163 Saving energy Using Eco Mode 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e Ifyou are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt General Settings gt Eco Mode 3 Select a setting Use To off Use the factory default settings for all settings associated with Eco Mode Notes Settings that were changed when other modes were selected are reset to the factory default settings e Off supports the performance specifications of the printer Energy Reduce energy use especially when the printer is idle Notes e Printer engine motors do not start until a document is ready to print You may notice a short delay before the first page is printed The printer enters Sleep mode after one minute of inactivity e The printer display is turned off when the printer is in Sleep mode Lights on the staple finisher and other optional finishers are turned off when the printer is in Sleep mode Energy Paper Use all the settings associated with Energy and Paper modes
44. for parallel attach or 1021294 for USB attach Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations Any questions regarding this compliance information statement should be directed to Director of Lexmark Technology amp Services Lexmark International Inc 740 West New Circle Road Lexington KY 40550 859 232 3000 Licensing notices All licensing notices associated with this product can be viewed from the root directory of the installation software CD Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296 Note Some modes may not apply to your product 1 meter average sound pressure dBA Notices 240 1 meter average sound pressure dBA Ready 32 dBA Values are subject to change See www lexmark com for current values EU waste electronics information The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union We encourage the recycling of our products If you have further questions about recycling options click EU Waste Electronics Information Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options Static sensitivity notice This symbol identifies static sensitive parts Do not touch in t
45. gt Utilities Menu gt OK gt Format Flash gt OK gt Yes gt e Install additional printer memory Insufficient memory some Held Jobs were deleted 37 From the printer control panel press OK to clear the message Troubleshooting 190 Insufficient memory some held jobs will not be restored 37 Do either of the following From the printer control panel press OK to clear the message Delete other held jobs to free up additional printer memory Insufficient memory to collate job 37 Try one or more of the following From the printer control panel press OK to print the portion of the job already stored and begin collating the rest of the print job e Cancel the current print job Insufficient memory to support Resource Save feature 35 Try one or more of the following From the printer control panel press OK to disable Resource Save clear the message and continue printing e Install additional printer memory Load staples Try one or more of the following Replace or insert the specified staple cartridge in the finisher For more information see the Replacing supplies section of the User s Guide From the printer control panel press OK to clear the message and continue printing e Cancel the print job Load paper source with custom string orientation Try one or more of the following e Load the indicated tray or feeder with the correct size and type o
46. guides are aligned with the paper size indicators on the tray Check if the paper guides are aligned against the edges of the paper e Make sure the paper is below the maximum paper fill indicator e Check if you are printing on a recommended paper size and type Check if the paper or specialty media meets specifications and is not damaged b Insert the tray properly Note Press the paper stack down while inserting the tray Does the tray operate properly Step 2 The problem is solved Go to step 3 Turn off the printer then wait about 10 seconds and then turn it back on Does the tray operate properly Step 3 Go to step 4 For more information Print a menu settings page and then check if the tray is listed in the see the setup sheet Installed Features list that came with the ae 2100 sheet tray Note If the tray is listed in the menu settings page but paper jams when it enters or exits the tray then it may not be properly installed Is the tray listed in the menu settings page Step 4 Go to step 5 Manually add the tray Check if the tray is available in the printer driver in the printer driver Note You may need to manually add the tray in the printer driver to make it available for print jobs For more information see Updating available options in the printer driver on page 38 Is the tray available in the printer driver Step 5 The problem is solved Contact custome
47. imaging unit then see the Ordering supplies section of the User s Guide or visit www lexmark com Replace wiper 1 Replace the fuser wiper For more information see the instruction sheet that came with the part 2 Press OK to clear the message and continue printing Restore held jobs Do either of the following Select Restore on the printer control panel to restore all held jobs stored in the printer hard disk e Select Do not restore if you do not want any print jobs to be restored Serial port x disabled 56 Try one or more of the following From the printer control panel select Continue to clear the message The printer discards any data received through the specified serial port e Select Reset active bin to reset the active bin for a linked set of bins Troubleshooting 199 e Make sure the Serial Buffer menu is set to Enabled Some held jobs were not restored From the printer control panel select Continue to clear the message and continue printing Note Held jobs that are not restored remain in the printer hard disk and are inaccessible Standard network software error 54 Try one or more of the following From the printer control panel press OK to confirm Unplug the router wait for 30 seconds and then plug it back again Turn off the printer and then turn it back on Update the network firmware in the printer or the print server For more information visit the Lexmark su
48. job requires it On regardless of the default printer language Off Notes Onis the factory default setting e If PS SmartSwitch is disabled then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu NPA Mode Set the printer to perform the special processing required for bidirectional Off communication following the conventions defined by the NPA protocol Auto Notes Auto is the factory default setting Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Understanding printer menus 98 Use aI Network Buffer Set the size of the network input buffer Auto 3KB to maximum size allowed Notes Auto is the factory default setting The value can be changed in 1KB increments e The maximum size allowed depends on the amount of memory in the printer the size of the other link buffers and whether Resource Save is set to On or Off e To increase the maximum size range for the Network Buffer disable or reduce the size of the parallel serial and USB buffers e Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Job Buffering Temporarily store print jobs in the printer hard disk before printing This menu only Off appears when a formatted disk is ins
49. labels loaded Light Note Normal is the factory default setting Normal Heavy Bond Weight Specify the relative weight of the bond paper loaded Light Note Normal is the factory default setting Normal Heavy Letterhead Weight Specify the relative weight of the letterhead loaded Light Note Normal is the factory default setting Normal Heavy Preprinted Weight Specify the relative weight of the preprinted paper loaded Light Note Normal is the factory default setting Normal Heavy Colored Weight Specify the relative weight of the colored paper loaded Light Note Normal is the factory default setting Normal Heavy Light Weight Specify that the weight of the paper loaded is light Light Heavy Weight Specify that the weight of the paper loaded is heavy Heavy Rough Cotton Weight Specify the relative weight of the cotton or rough paper loaded Light Note Normal is the factory default setting Normal Heavy Custom x Weight Light Normal Heavy Specify the relative weight of the custom paper loaded Notes e Normal is the factory default setting e The options appear only when the custom type is supported Understanding printer menus 92 Paper Loading menu Use To Card Stock Loading Determine and set two sided printing for all print jobs with Card Stock Duplex as the paper type Off Recycled Loading Determine and set two sided printing for all print jobs with Recycled Duplex as t
50. m Integrated 48 Ib x v Polyester 220 g m J x 59 Ib Bond 90 176 g m X 1 1 24 47 Ib v v 60 90 g m 16 24 Ib v Letterhead 90 176 g m X 1 24 47 Ib v 4 y 60 90 g m 16 24 Ib 4 Preprinted 90 176 g m X 1 1 24 47 Ib v v 4 60 90 g m 16 24 Ib v v v 1 The finisher stacks the paper but does not staple or punch holes in it 2 Print on transparencies by batches of only up to 20 to prevent them from sticking together For more information see Tips on using transparencies on page 70 Paper and specialty media guide 77 Paper type Paper weight 4 bin mailbox Output expander Staple finisher Staple hole punch and high capacity finisher output expander 90 176 g m 24 47 Ib 60 90 g m 16 24 Ib Colored Paper 1 The finisher stacks the paper but does not staple or punch holes in it 2 Print on transparencies by batches of only up to 20 to prevent them from sticking together For more information see u Tips on using transparencies on page 70 lt Printing 78 Printing Printing a document Printing a document 1 From the Paper menu on the printer control panel set the paper type and size to match the paper loaded 2 Send the print job For Windows users a With a document open click File gt Print b Click Properties Preferences Options or Setup c Adjust the settings if necessary d Click OK gt Print For Mac
51. memory card 14 18 printer hard disk installing 25 printer hard disk removing 29 updating in printer driver 38 ordering fuser wiper 148 imaging unit 147 maintenance kit 148 staple cartridges 147 ordering supplies toner cartridges 146 P paper characteristics 70 letterhead 71 preprinted forms 71 recycled 71 selecting 71 setting size 49 setting type 49 storing 70 73 unacceptable 71 Universal size setting 49 using recycled 133 Paper changes needed 194 paper characteristics 70 paper feed troubleshooting message remains after jam is cleared 209 paper jams avoiding 163 paper jams clearing behind rear door 170 171 in duplex area 174 in finisher rear door 180 in mailbox rear door 182 in multipurpose feeder 176 in rear expander door 181 253 in standard bin 173 in staple finisher 177 in the tray 175 inside the printer 167 Paper Loading menu 92 Paper Size Type menu 86 paper sizes supported 74 Paper Texture menu 89 paper types supported 73 Paper Weight menu 90 paper weights supported 73 Parallel x menu 104 Parallel port x disabled 56 194 parts checking status 145 checking using the Embedded Web Server 145 using genuine Lexmark 146 parts and supplies status of checking on printer control panel 144 PCL Emul menu 128 PDF menu 127 Personal Identification Number method using 43 port settings configuring 44 PostScript menu 127 preparing to set up the printer on an Ethernet network 39 print irregulari
52. not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility For Lexmark technical support visit http support lexmark com For information on supplies and downloads visit www lexmark com 2013 Lexmark International Inc All rights reserved GOVERNMENT END USERS The Software Program and any related documentation are Commercial Items as that term is defined in 48 C F R 2 101 Computer Software and Commercial Computer Software Documentation as such terms are
53. of incidental or consequential damages so the limitations or exclusions contained above may not apply to you This limited warranty gives you specific legal rights You may also have other rights that vary from state to state Patent acknowledgment The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for Elliptic Curve Cryptography ECC Cipher Suites for Transport Layer Security TLS implemented in the product or service The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for TLS Elliptic Curve Cipher Suites with SHA 256 382 and AES Galois Counter Mode GCM implemented in the product or service The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for TLS Suite B Profile for Transport Layer Security TLS implemented in the product or service The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for Addition of the Camellia Cipher Suites to Transport Layer Security TLS implemented in the product or service The use of certain patents in this product or service is subj
54. or contact customer support and then report the message If necessary press OK on the printer control panel to clear the message and continue printing Memory full 38 Try one or more of the following From the printer control panel press OK to clear the message Decrease the resolution setting e Install additional printer memory Network x software error 54 Try one or more of the following From the printer control panel press OK to clear the message and continue printing Turn off the printer wait for about 10 seconds and then turn the printer back on Update the network firmware in the printer or print server For more information visit the Lexmark support Web site at http support lexmark com Non Lexmark supply type see User s Guide 33 xy Note The supply type can either be a toner cartridge or imaging unit The printer has detected a non Lexmark supply or part installed in the printer Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts Use of third party supplies or parts may affect the performance reliability or life of the printer and its imaging components All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third party supplies or parts are used Imaging component usage beyond the intended life may damage your Lexmark printer or associated components Warning Pote
55. or specialty media Notes e Off is the factory default setting Off resets the printer to its factory default settings Energy minimizes the power used by the printer Performance may be affected but print quality is not Energy Paper minimizes the use of power and of paper and specialty media e Paper minimizes the amount of paper and specialty media needed for a print job Performance may be affected but print quality is not Reduce the amount of noise produced by the printer Notes e Off is the factory default setting This supports the performance specifications for your printer e On configures the printer to produce as little noise as possible This is best suited for printing text and line art e Selecting Photo from the printer driver may disable Quiet mode and provide better print quality and full speed printing Run Initial setup Yes No Paper Sizes US Metric Home screen customization Change Language Search Held Jobs Held Jobs USB Drive Bookmarks Jobs by user Instruct the printer to run the setup wizard Notes e Yes is the factory default setting e After completing the setup wizard by selecting Done at the Country select screen the default becomes No Specify the default system of measurement for paper sizes Notes US is the factory default setting e The initial setting is determined by your country or region selection in the initial setup wizard Change the
56. output expander rear door 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 3 Close the output expander rear door 4 To clear the message and continue printing select Next gt OK gt Clear the jam press OK gt OK Clearing jams 182 x page jam remove paper open mailbox rear door Leave paper in bin 43y xx 1 Open the mailbox rear door 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 3 Close the mailbox rear door Clearing jams 183 4 Ifthe jam is in the mailbox bin then firmly grasp the jammed paper and then gently pull it out Note Make sure all paper fragments are removed 5 Toclear the message and continue printing select Next gt OK gt Clear the jam press OK gt OK Troubleshooting 184 Troubleshooting Understanding the printer messages Cartridge imaging unit mismatch 41 xy 1 Check if both the toner cartridge and imaging unit are MICR Magnetic Ink Character Recognition or non MICR supplies Note For a list of supported supplies see the Ordering supplies section of the User s Guide or visit www lexmark com 2 Change the toner cartridge or imaging unit so that both are MICR or non MICR supplies Notes e Use a MICR toner cartridge and imaging unit for printing checks and other similar documents e Use
57. passant les limites fix es pour l ensemble de la population par Sant Canada Reportez vous au Code de s curit 6 que vous pouvez consulter sur le site Web de Sant Canada www hc sc gc ca rpb Le terme IC pr c dant le num ro de d accr ditation inscription signifie simplement que le produit est conforme aux sp cifications techniques d Industry Canada Notice to users in the European Union This product is in conformity with the protection requirements of EC Council directives 2004 108 EC 2006 95 EC 1999 5 EC and 2009 125 EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility safety of electrical equipment designed for use within certain voltage limits radio equipment and telecommunications terminal equipment and on the ecodesign of energy related products Compliance is indicated by the CE marking The manufacturer of this product is Lexmark International Inc 740 West New Circle Road Lexington KY 40550 USA The authorized representative is Lexmark International Technology Hungaria Kft 8 Lechner d n fasor Millennium Tower Ill 1095 Budapest HUNGARY A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950 Products equipped with 2 4GHz Wireless LAN option are in conformity with the protection req
58. person To find the WPA WPA2 preshared key or passphrase for the wireless network see the documentation that came with the access point see the Embedded Web Server associated with the access point or consult your system support person Connecting the printer using the Wireless Setup Wizard Before you begin make sure that e A wireless network adapter is installed in the printer and is working properly For more information see the instruction sheet that came with the wireless network adapter e An Ethernet cable is disconnected from the printer e Active NIC is set to Auto To set this to Auto navigate to gt Settings gt OK gt Network Ports gt OK gt Active NIC gt OK gt Auto gt OK Note Make sure to turn off the printer then wait for at least five seconds and then turn the printer back on 1 From the printer control panel navigate to gt Settings gt OK gt Network Ports gt OK gt Network x gt OK gt Network x Setup gt OK gt Wireless gt OK gt Wireless Connection Setup gt OK 2 Select a wireless connection setup Additional printer setup 43 Search for networks Show available wireless connections Note This menu item shows all broadcast secured or unsecured SSIDs Enter a network name Manually type the SSID Note Make sure to type the correct SSID Wi Fi Protected Setup Connect the printer to a wireless network using Wi Fi Protec
59. printer menus Print Settings Setup menu Use Printer Language PCL Emulation PS Emulation Job Waiting On Off Print Area Normal Fit to Page Whole Page 120 _ Set the default printer language Notes e PCL Emulation is the factory default setting PostScript emulation uses a PostScript interpreter for processing print jobs e PCL Emulation uses a PCL interpreter for processing print jobs Setting a printer language default does not prevent a software program from sending print jobs that use another printer language Determine if print jobs are removed from the print queue when they require unavailable printer options or custom settings These print jobs are stored in a separate print queue so other jobs print normally When the missing information or options or both are obtained the stored jobs print Notes e Off is the factory default setting This menu appears only if a formatted working printer hard disk is installed This requirement ensures that stored jobs are not deleted if the printer loses power Set the logical and physical printable area Notes e Normal is the factory default setting When attempting to print data in the non printable area defined by the Normal setting the printer clips the image at the boundary e Fit To Page fits the page content into the selected paper size e Whole Page allows the image to be moved into the non printable area
60. problems e Pull down the printer rear door The two digit fuser type code such as 11 or 13 can be seen on the rear of the fuser Notes e Using certain types of paper may require more frequent replacement of the maintenance kit The separator roller fuser pick roller assembly and transfer roller are all included in the maintenance kit and can be individually ordered and replaced if necessary For more information on replacing the parts included in the maintenance kit see the instruction sheet that came with each part Lexmark Return Program fuser maintenance kit type Type Part number MS710 Series Return Program fuser maintenance kit type 11 110 120V 40X8530 MS710 Series Return Program fuser maintenance kit type 13 220 240V 40X8531 MS710 Series Return Program fuser maintenance kit type 15 100V 40X8532 Lexmark regular fuser maintenance kit type Type Part number MS710 Series regular fuser maintenance kit type 17 110 120V 40X8533 MS710 Series regular fuser maintenance kit type 19 220 240V 40X8534 MS710 Series regular fuser maintenance kit type 21 100V 40X8535 Lexmark roller kit Part number MS710 Series roller kit 40X7706 Maintaining the printer 149 Storing supplies Choose a cool clean storage area for the printer supplies Store supplies right side up in their original packing until you are ready to use them Do not expose supplies to e Direct sunlight e Temperat
61. quality problems 2 b Resend the print job Install the imaging unit and then the cartridge Did the toner fog or background shading disappear from the prints Yes The problem is solved 232 Go to step 2 Step 2 Replace the imaging unit and then resend the print job Did the toner fog or background shading disappear from the prints The problem is solved Contact customer support Toner rubs off N ABC PPP Action Leading edge Trailing edge Step 1 From the Paper menu on the printer control panel check the paper type and weight Do the paper type and weight match the paper loaded in the tray Step 2 Check if you are printing on paper with texture or rough finishes Are you printing on textured or rough paper Yes Go to step 2 From the Paper menu on the printer control panel set the paper texture ee Specify the paper type and weight from the tray settings to match the paper loaded in the tray Go to step 3 Step 3 a From the Paper Weight menu on the printer control panel set Heavy Weight to Heavy b Resend the print job Does the toner rub off Go to step 4 The problem is solved Troubleshooting Action Step 4 a Enable Quiet mode From the printer control panel navigate to Settings gt General Settings gt Quiet Mode gt On b Resend the print job Does the toner rub off
62. required to hold the pages is needed for other printer tasks Avoiding jams Load paper properly e Make sure paper lies flat in the tray Correct loading of paper Incorrect loading of paper e Do not remove a tray while the printer is printing e Do not load a tray while the printer is printing Load it before printing or wait for a prompt to load it e Do not load too much paper Make sure the stack height is below the maximum paper fill indicator Clearing jams 164 e Do not slide the paper into the tray Load paper as shown in the illustration e Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper e Push the tray firmly into the printer after loading paper e If you are loading prepunched paper for use with the staple finisher then make sure the holes on the long edge of the paper are on the right side of the tray For more information see the Loading paper and specialty media section of the User s Guide Allow the paper to enter the optional mailbox bins properly e When using A4 folio or legal size paper make sure to adjust the bin extender fully so that the paper enters the bin properly Notes Ifthe bin extender is shorter than the size of the paper you are printing on then the paper causes a jam in the mailbox bin For example if you are printing on a legal size paper and the bin extender is set to letter si
63. slenska H r me l sir Lexmark International Inc yfir v a essi vara er samr mi vi grunnkr fur og a rar kr fur sem ger ar eru tilskipun 1999 5 EC Italiano Con la presente Lexmark International Inc dichiara che questo questo prodotto conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999 5 CE Latviski Ar o Lexmark International Inc deklar ka is izstr d jums atbilst Direkt vas 1999 5 EK b tiskaj m pras b m un citiem ar to saist tajiem noteikumiem Lietuvi iuo Lexmark International Inc deklaruoja kad is produktas atitinka esminius reikalavimus ir kitas 1999 5 EB direktyvos nuostatas Malti Bil pre enti Lexmark International Inc jiddikjara li dan il prodott huwa konformi mal ti ijiet essenzjali u ma dispo izzjonijiet o rajn relevanti li jinsabu fid Direttiva 1999 5 KE Nederlands Hierbij verklaart Lexmark International Inc dat het toestel dit product in overeenstemming is met de essenti le eisen en de andere relevante bepalingen van richtlijn 1999 5 EG Norsk Lexmark International Inc erkl rer herved at dette produktet er i samsvar med de grunnleggende krav og vrige relevante krav i direktiv 1999 5 EF Polski Niniejszym Lexmark International Inc o wiadcza e niniejszy produkt jest zgodny z zasadniczymi wymogami oraz pozosta ymi stosownymi postanowieniami Dyrektywy 1999 5 EC Portugu s A Lexmark International Inc declara q
64. specialty media guide 69 Paper and specialty media guide Notes e Make sure the paper size type and weight are set correctly on the computer or printer control panel e Flex fan and straighten the stack of specialty media before loading them The printer may print at a reduced speed to prevent damage to the fuser e For more information on card stock and labels see the Card Stock amp Label Guide on the Lexmark support Web site at http support lexmark com Using specialty media Tips on using card stock Card stock is heavy single ply specialty media Many of its variable characteristics such as moisture content thickness and texture can significantly affect print quality From the printer control panel set the paper size type texture and weight in the Paper menu to match the card stock loaded in the tray Print samples on the card stock being considered for use before buying large quantities Specify the paper texture and weight from the tray settings to match the paper loaded in the tray Preprinting perforation and creasing may significantly affect the print quality and cause jams or other paper feed problems Before loading the card stock on the tray flex and fan the card stock to loosen them Straighten the edges ona level surface Tips on using labels From the printer control panel set the paper size type texture and weight in the Paper menu to match the labels loaded in the tray Print s
65. the USB or parallel interface card operate correctly ka Yes Go to step 2 The problem is solved Check if you have a supported USB or parallel interface card Note A USB or parallel interface card from another printer may not work on this printer Contact customer support Troubleshooting Paper feed problems Jammed pages are not reprinted Action a Turn on jam recovery 1 From the printer control panel navigate to Settings gt General Settings gt Print Recovery gt Jam Recovery 2 Select On or Auto and then press oK b Resend the pages that did not print Were the jammed pages reprinted Paper frequently jams Action Step 1 a Pull out the tray and then do one or more of the following e Make sure paper lies flat in the tray Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray Check if the paper guides are aligned against the edges of the paper e Make sure the paper is below the maximum paper fill indicator e Check if you are printing on a recommended paper size and type b Insert the tray properly If jam recovery is enabled then the print jobs will reprint automatically Do paper jams still occur frequently Step 2 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do pap
66. the factory default setting e These options appear only if card stock is supported Transparency Texture Specify the relative texture of the transparencies loaded in a specific tray Smooth Note Normal is the factory default setting Normal Rough Recycled Texture Specify the relative texture of the recycled paper loaded in a specific tray Smooth Note Normal is the factory default setting Normal Rough Labels Texture Specify the relative texture of the labels loaded in a specific tray Smooth Note Normal is the factory default setting Normal Rough Vinyl Labels Texture Specify the relative texture of the vinyl labels loaded in a specific tray Smooth Note Normal is the factory default setting Normal Rough Bond Texture Specify the relative texture of the bond paper loaded in a specific tray Smooth Note Rough is the factory default setting Normal Understanding printer menus Use Letterhead Texture ae Specify the relative texture of the letterhead loaded in a specific tray Smooth Note Normal is the factory default setting Normal Rough Preprinted Texture Specify the relative texture of the preprinted paper loaded in a specific tray Smooth Note Normal is the factory default setting Normal Rough Colored Texture Specify the relative texture of the colored paper loaded in a specific tray Smooth Note Normal is the factory default setting Normal Rough Light Texture Specify the relative texture of t
67. the guides of the plastic bracket Note Turn the screw clockwise enough to hold the ISP in place but do not tighten it yet 22 Additional printer setup 9 Attach the two provided screws to secure the ISP mounting bracket to the controller board shield 10 Tighten the thumbscrew that is attached to the ISP Warning Potential Damage Do not screw it on too tightly 11 Connect the ISP solution interface cable into the receptacle of the controller board Note The plugs and receptacles are color coded 23 Additional printer setup 24 Installing an optional card A CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors 1 Access the controller board For more information see Accessing the controller board on page 14 2 Unpack the optional card Warning Potential Damage Avoid touching the connection points along the edge of the card 3 Holding the card by its sides align the pl
68. type gt enter the necessary information gt OK Click Continue gt Finish 3 Set the COM port parameters After installing the printer driver set the serial parameters in the COM port assigned to the printer driver Note Make sure the serial parameters in the COM port match the serial parameters you set in the printer a Open Device Manager In Windows 8 From the Search charm type run and then navigate to Apps list gt Run gt type devmgmt msc gt OK In Windows 7 or earlier 1 Click ay or click Start and then click Run 2 Inthe Start Search or Run dialog type devmgmt msc 3 Press Enter or click OK Double click Ports COM amp LPT to expand the list of available ports Do either of the following e Press and hold the COM port where you attached the serial cable to your computer example COM1 Right click the COM port where you attached the serial cable to your computer example COM1 From the menu that appears select Properties On the Port Settings tab set the serial parameters to the same serial parameters set in the printer Check the serial heading of the menu settings page for the printer settings Click OK and then close all the dialogs Print a test page to verify printer installation Verifying printer setup Printing a menu settings page Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly Note If you have not ch
69. unit 31 xy Try one or more of the following e Check if the imaging unit is missing If missing install the imaging unit For information on installing the imaging unit see the Replacing supplies section of the User s Guide e ifthe imaging unit is installed then remove the unresponsive imaging unit and then reinstall it Note If the message appears after reinstalling the supply then the imaging unit is defective Replace the imaging unit Remove defective disk 61 Remove and replace the defective printer hard disk Remove packaging material area name 1 Remove any remaining packaging material from the specified location 2 From the printer control panel press OK to clear the message and continue printing Remove paper from all bins Remove paper from all bins to clear the message and continue printing Note If removing the paper does not clear the message then select Continue on the printer control panel Remove paper from bin x Remove paper from the specified bin to clear the message and continue printing Note If removing the paper does not clear the message then select Continue on the printer control panel Remove paper from linked set bin name Remove paper from the specified bin to clear the message and continue printing If removing the paper does not clear the message then select Continue on the printer control panel Troubleshooting 197 Remove paper from standard output bin Remove
70. v3 V Executive V V V vV Letter V V V V i vV v vV v Legal V V V V2 Folio V v V v Oficio V v V v Statement V V V V Universal V V V VEZ 1 The finisher stacks the paper but does not staple or punch holes in it 2 The finisher stacks and staples the paper but does not punch holes in it 3 The finisher staples the paper if it is loaded long edge first 4 The finisher staples the paper if its width is from 8 27 to 8 54 inches but does not punch holes in it lt Supported paper types and weights Paper type Paper weight 4 bin mailbox Output expander Staple finisher Staple hole punch and high capacity finisher output expander 90 176 g m pee e Lv e 60 90 g m 16 24 Ib 1 The finisher stacks the paper but does not staple or punch holes in it Plain Paper 2 Print on transparencies by batches of only up to 20 to prevent them from sticking together For more information see u Tips on using transparencies on page 70 Paper and specialty media guide 76 Paper type Paper weight 4 bin mailbox Output expander and high capacity Staple finisher Staple hole punch finisher output expander Card Stock 163 g m 90 Ib v v i v 199 g m 5 J x 110 Ib Transparency 146 g m X J vJ 39 Ib Recycled 90 176 g m x J y 1 24 47 Ib 60 90 g m 16 24 Ib v v v Paper labels 180 g m E J x 48 Ib Vinyl Labels 300 g m x J Xx 92 Ib Dual web and 180 g
71. whether two sided duplex printing is set as the default for all print jobs Notes e 1 sided is the factory default setting You can set two sided printing from the printer software For Windows users Click File gt Print and then click Properties Preferences Options or Setup For Macintosh users Choose File gt Print and then adjust the settings from the Print dialog and pop up menus Define the way duplexed pages are bound and printed Notes Short Edge Long Edge is the factory default setting Long Edge assumes binding along the long edge of the page left edge for portrait and top edge for landscape Short Edge assumes binding along the short edge of the page top edge for portrait and left edge for landscape Copies Specify the default number of copies for each print job 1 999 Note 1 is the factory default setting Understanding printer menus 122 Use a Blank Pages Specify whether blank pages are inserted in a print job Do Not Print Note Do Not Print is the factory default setting Print Collate Stack the pages of a print job in sequence when printing multiple copies 1 1 1 2 2 2 Note 1 1 1 2 2 2 is the factory default setting 1 2 3 1 2 3 Separator Sheets Specify whether blank separator sheets are inserted Off Notes Between Copies Between Jobs e Offis the factory default setting Between Pages Between Copies inserts a blank sheet between each copy of
72. 13 controller board accessing 14 custom paper type assigning 68 custom paper type name creating 67 custom paper type names assigning 67 Custom Type x assigning a paper type 68 Custom Type x name creating 67 Custom Types menu 93 customer support contacting 235 D Default Source menu 86 Defective flash detected 51 186 device and network settings erasing 140 directory list printing 83 Disk full 62 187 Disk must be formatted for use in this device 187 Disk near full Securely clearing disk space 187 disk wiping 141 display troubleshooting printer display is blank 203 display printer control panel 12 adjusting brightness 136 disposing of printer hard disk 139 documents printing from Macintosh 78 from Windows 78 E Eco Mode setting 134 embedded solutions erasing 140 Embedded Web Server accessing the remote control panel 161 adjusting brightness 136 administrator settings 161 checking the status of parts 145 checking the status of supplies 145 copying settings to other printers 162 modifying confidential print settings 161 networking settings 161 problem accessing 235 Embedded Web Server Administrator s Guide where to find 142 Embedded Web Server Security Administrator s Guide where to find 161 emission notices 239 243 244 245 Empty the hole punch box 187 emptying the hole punch box 143 encrypting the printer hard disk 141 environmental settings conserving supplies 133 Eco Mode 134
73. 2 Use To Time Zone Select the time zone list of time zones Note GMT is the factory default setting Automatically observe DST Set the printer to use the applicable daylight saving time DST start and end times On associated with the printer Time Zone setting Off Note On is the factory default setting Enable NTP Enable Network Time Protocol which synchronizes the clocks of devices on a On network Off Notes On is the factory default setting e The setting is turned off if you manually set the date and time Settings menu General Settings General Settings menu Display Language Set the language of the text that appears on the printer display English Note Not all languages are available for all printers and you may Francais need to install special hardware for those languages to appear Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Understanding printer menus Use Show Supply Estimates Show estimates Do not show estimates 113 To Display the estimates of the supplies on the printer control panel Embedded Web Server menu settings and device statistics reports Note Show estimates is the factory default setting Eco Mode Off Energy Energy Paper Paper Quiet Mode Off On Minimize the use of energy paper
74. 710 780 MS711 800 Copy The product is generating hard copy output from hard copy original N A documents Scan The product is scanning hard copy documents N A Ready The product is waiting for a print job Ready 1 100 Ready 2 75 Sleep Mode The product is in a high level energy saving mode 4 8 Hibernate The product is in a low level energy saving mode 0 5 off The product is plugged into an electrical outlet but the power switch is turned 0 1 off The power consumption levels listed in the previous table represent time averaged measurements Instantaneous power draws may be substantially higher than the average Values are subject to change See www lexmark com for current values Sleep Mode This product is designed with an energy saving mode called Sleep Mode The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity The Sleep Mode is automatically engaged after this product is not used for a specified period of time called the Sleep Mode Timeout Factory default Sleep Mode Timeout for this product in minutes 30 By using the configuration menus the Sleep Mode Timeout can be modified between 1 minute and 180 minutes Setting the Sleep Mode Timeout to a low value reduces energy consumption but may increase the response time of the product Setting the Sleep Mode Timeout to a high value maintains a fast response but uses more energy Hibernate Mode This product is designed
75. A CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 Ib and requires two or more trained personnel to lift it safely A CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer CAUTION TIPPING HAZARD Floor mounted configurations require additional furniture for stability You must use either a printer stand or printer base if you are using multiple input options If you purchased a printer with a similar configuration then you may need additional furniture For more information see www lexmark com multifunctionprinters Install the printer and any hardware options you have purchased in the following order e Caster base e 2100 sheet tray or spacer e Optional 550 or 250 sheet tray Printer For more information on installing a caster base optional 550 or 250 sheet tray spacer or 2100 sheet tray see the setup sheet that came with the option Additional printer setup 32 Installing optional trays A CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 Ib and requires two or more trained personnel to lift it safely A CAUTION SHOCK HAZARD If you are accessing the
76. Collate is set to 1 1 1 2 2 2 then a blank page is inserted between each set of printed pages such as after all page 1 s and after all page 2 s Between Jobs sets the same offset position for the entire print job regardless of the number of copies printed ee ee ee ee SS e This menu appears only when a supported staple finisher is installed Understanding printer menus 124 Quality menu Use aK Print Resolution Specify the printed output resolution in dots per inch 300 dpi Note 600 dpi is the factory default setting 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Enable more pixels to print in clusters for clarity in order to enhance images horizontally Off or vertically or to enhance fonts Fonts Note Off is the factory default setting Horizontally Vertically Both directions Isolated Toner Darkness Lighten or darken the printed output 1710 Notes 8 is the factory default setting Selecting a smaller number can help conserve toner Enhance Fine Lines Enable a print mode preferable for files such as architectural drawings maps electrical On circuit diagrams and flow charts Off Notes e Off is the factory default setting e You can set this option from the printer software For Windows users click File gt Print and then click Properties Preferences Options or Setup For Macintosh users choose File gt Print and then adjust the settings from the Print dialog
77. Corporation Chicago Apple Computer Inc Clarendon Linotype Hell AG and or its subsidiaries Eurostile Nebiolo Geneva Apple Computer Inc GillSans The Monotype Corporation plc Helvetica Linotype Hell AG and or its subsidiaries Hoefler Jonathan Hoefler Type Foundry ITC Avant Garde Gothic International Typeface Corporation ITC Bookman International Typeface Corporation ITC Mona Lisa International Typeface Corporation ITC Zapf Chancery International Typeface Corporation Joanna The Monotype Corporation plc Marigold Arthur Baker Monaco Apple Computer Inc New York Apple Computer Inc Oxford Arthur Baker Palatino Linotype Hell AG and or its subsidiaries Stempel Garamond Linotype Hell AG and or its subsidiaries Taffy Agfa Corporation Times New Roman The Monotype Corporation plc Univers Linotype Hell AG and or its subsidiaries K Notices 239 All other trademarks are the property of their respective owners AirPrint and the AirPrint logo are trademarks of Apple Inc Federal Communications Commission FCC compliance information statement This product has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired oper
78. Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs 6 Pull the jammed paper gently to the right and then remove it from the printer Note Make sure all paper fragments are removed Clearing jams 169 Oo Warning Potential Damage The jammed paper may be covered with toner which can stain garments and skin 7 Install the imaging unit Note Use the arrows on the side of the printer as a guide 8 Insert the cartridge into the printer and then push the green handle back into place Notes e Align the arrows on the guides of the toner cartridge with the arrows in the printer e Make sure the cartridge is fully pushed in Clearing jams 170 9 Close the multipurpose feeder door and the front cover 10 To clear the message and continue printing select Next gt OK gt Clear the jam press OK gt OK x page jam open upper rear door 202 CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching 1 Pull down the rear door 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 171 Clearing jams 3 Close th
79. If the printer is turned off then all confidential jobs held in the printer RAM are deleted Set a time limit on how long the printer stores print jobs Set a time limit on how long the printer stores print jobs needing verification Reserve Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a time limit on how long the printer stores print jobs for printing at a later time Note Off is the factory default setting Erase Temporary Data Files menu Erase Temporary Data Files deletes only print job data on the printer hard disk that are not currently in use by the file system All permanent data on the printer hard disk are preserved such as downloaded fonts macros and held jobs Note This menu appears only when a formatted working printer hard disk is installed Wiping Mode Auto Specify the mode for erasing temporary data files Understanding printer menus Use Automatic Method Single pass Multiple pass 111 To Mark all disk space used by a previous print job This method does not permit the file system to reuse this space until it has been cleared Notes e Single pass is the factory default setting e Only automatic wiping enables users to erase temporary data files without having to turn off the printer for an extended amount of time e Highly confidential information should be erased using only the Multiple pass method Security Audit Log menu
80. LEXMARK MS710 Series User s Guide June 2013 Machine type s 4063 Model s 832 835 www lexmark com Contents 2 Contents Safety information sssssssesssssecsesssssssoseosesssssesossosecssssseossessossosessesosessesss O Learning about the printer s sssssssssesossosessecseesecssossesecseeseossssessesessssesssse S Finding information about the Printer cccccssssscccccceceecescesssnssueseeceecesccssseneseusaeeseeseeesessesesseneseseeseenes 8 Selecting a location for the Printer c cccccccccsssssssccceecessessssssecceeecessessnseseeecsecseususeseesesesessssassesesaseesesess 9 Printer contiguratio Nsei coe a e R EE a 10 Using the printer control PaNel cccsessccccecceeescesesssnnsneseececescesesssesussueceesucesseseeneessusseeseeeeeseseeseeeeeses 12 Understanding the colors of the Sleep button and indicator lights c cscsscssscceeceececeesesessesesssneneaes 13 Additional printer setup ssssessssessecssessecssssecsssossossosessesosesssosesseosessesssss L installing int rnal opti n S rino a aeeoa ei i i aaki Enekesi 14 Installing hardware OPtiONS cccccccccsssssssseceecceecsssesnseseeeceeecsssesenssseeceeesseseesaueeseecesessscssaseseaaaaeaeeeeeeeeees 31 Attaching cables civiesesevneatectecevacsceevetsseanedand vee dew nananante seed savsedvie devadaayeesUhdsdaevevaseesdeanadasteolveshe shed a TE oaa 35 Setting Up the printer sOft Wale vecincccccae ssca
81. Note None is the factory default setting Odd None Ignore Honor DSR Determine whether the printer uses the DSR Signal On Notes Off e Off is the factory default setting DSR is a handshaking signal used by most serial cables The serial port uses DSR to distinguish data sent by the computer from data created by electrical noise in the serial cable The electrical noise can cause stray characters to print Set this to On to prevent stray characters from printing SMTP Setup menu Primary SMTP Gateway Primary SMTP Gateway Port Specify SMTP server gateway and port information Note 25 is the default SMTP gateway port Secondary SMTP Gateway Secondary SMTP Gateway Port Understanding printer menus Use SMTP Timeout 5 30 Reply Address Use SSL Disabled Negotiate Required 109 To Specify the amount of time in seconds before the server stops trying to send an e mail Note 30 seconds is the factory default setting Specify a reply address of up to 128 characters in the e mail sent by the printer Set the printer to use SSL for increased security when connecting to the SMTP server Notes Disabled is the factory default setting e When the Negotiate setting is used the SMTP server determines if SSL will be used SMTP Server Authentication No authentication required Login Plain CRAM MD5 Digest MD5 NTLM Kerberos 5 Specify the type of user authentication requi
82. O Radia o a laser invis vel sera liberada se os cartuchos forem removidos e o lacre rompido Evite a exposi o aos feixes de laser Opasnost Nevidljivo lasersko zra enje kada su kasete uklonjene i poni tena sigurnosna veza Izbjegavati izlaganje zracima NEBEZPE Kdy jsou vyjmuty kazety a je odblokov na pojistka ze za zen je vys l no neviditeln laserov z en Nevystavujte se p soben laserov ho paprsku FARE Usynlig laserstr ling n r patroner fjernes og sp rreanordningen er sl et fra Undg at blive udsat for laserstr len GEVAAR Onzichtbare laserstraling wanneer cartridges worden verwijderd en een vergrendeling wordt genegeerd Voorkom blootstelling aan de laser DANGER Rayonnements laser invisibles lors du retrait des cartouches et du d verrouillage des loquets Eviter toute exposition au rayon laser VAARA N kym t nt lasersateilya on varottava kun v rikasetit on poistettu ja lukitus on auki V lt lasersateelle altistumista GEFAHR Unsichtbare Laserstrahlung beim Herausnehmen von Druckkassetten und offener Sicherheitssperre Laserstrahl meiden KINAYNOS Ek uon adopatns akt vo o ia laser Kata tnv adaipEeon twv KACETWV Kar THV ATAGPAALON THs HavSdAWOnNS Anope yete tnv EKBEON otnv aktwvo o ia laser VESZ LY Nem l that l zersugarzas fordulhat el a patronok elt vol t sakor s a z r szerkezet felbont sakor Keriilje a l zersug rnak val kitetts get PERICOLO
83. Off Print Recovery Page Protect Off On Set the printer to check for jammed paper automatically Note On is the factory default setting Print a page that may not have printed otherwise Notes e Off is the factory default setting This prints a partial page when there is not enough memory to print the whole page On sets the printer to process the whole page so that the entire page prints Press Sleep Button Do nothing Sleep Hibernate Determine how the printer while in idle state reacts to a short press of the Sleep button Note Sleep is the factory default setting Understanding printer menus Use Press and Hold Sleep Button Do nothing Sleep Hibernate Factory Defaults Do Not Restore Restore Now 117 To Determine how the printer while in idle state reacts to a long press of the Sleep button Note Do nothing is the factory default setting Restore the printer settings to its factory defaults Notes e Do Not Restore is the factory default setting This keeps the user defined settings Restore Now returns all printer settings to the factory default settings except Network Ports menu settings All downloads stored in the RAM are deleted Downloads stored in the flash memory or in the printer hard disk are not affected Custom Home Message Off IP Address Hostname Contact Name Location Zero Configuration Name Custom Text 1 Export Configuration File Export
84. Setup gt Network Card View Card Status View the connection status of the wireless network adapter Connected Disconnected View Card Speed View the speed of an active wireless network adapter Network Address View the network addresses UAA LAA Job Timeout Set the amount of time it takes for a network print job to be canceled 0 10 225 seconds Notes e 90 seconds is the factory default setting e A setting value of 0 disables the timeout e fa value between 1 and 9 is selected then Invalid appears on the display and the value is not saved Banner Page Allow the printer to print a banner page Off On Note Off is the factory default setting TCP IP menu To access the menu navigate to either of the following e Network Ports gt Standard Network gt Standard Network Setup gt TCP IP e Network Ports gt Network x gt Network x Setup gt TCP IP Note This menu is available only in network printers or printers attached to print servers Use a fe Set Hostname Set the current TCP IP host name Note This can be changed only from the Embedded Web Server IP Address View or change the current TCP IP address Note Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off It also sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP and RARP Netmask View or change the current TCP IP netmask Gatewa
85. Some ad hoc networks will also require the automatic setting Check with your system support person if you are not sure which channel to select Additional printer setup 42 e Security Method There are four basic options for Security Method WEP key If your network uses more than one WEP key then enter up to four in the provided spaces Select the key currently in use on the network by selecting the default WEP transmit key WPA or WPA2 preshared key or passphrase WPA includes encryption as an additional layer of security The choices are AES or TKIP Encryption must be set for the same type on the router and on the printer or the printer will not be able to communicate on the network 802 1X RADIUS If you are installing the printer on an 802 1X network then you may need the following e Authentication type e Inner authentication type e 802 1X user name and password e Certificates No security If your wireless network does not use any type of security then you will not have any security information Note We do not recommend using an unsecured wireless network Notes If you do not know the SSID of the network that your computer is connected to then launch the wireless utility of the computer network adapter and then look for the network name If you cannot find the SSID or the security information for your network then see the documentation that came with the access point or contact your system support
86. a From the printer control panel set the paper type texture and weight in the Paper menu to match the paper loaded in the tray b Resend the print job Is the tray set to the type texture and weight of the paper loaded Step 3 a Depending on your operating system specify the paper type texture and weight from Printing Preferences or from the Print dialog b Resend the print job Is the print still too dark Yes Go to step 2 Go to step 3 Go to step 4 223 No The problem is solved Do one or more of the following e Specify the paper type texture and weight from the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper type texture and weight specified in the tray settings The problem is solved Step 4 Check if the paper loaded in the tray has texture or rough finishes Are you printing on textured or rough paper ss Se From the printer control panel change the texture settings in the Paper Texture menu to match the paper you are printing on Go to step 5 Troubleshooting Action Step 5 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Is the print still too dark Yes Go to step 6 224 No The problem is solved Step 6 Replace the imaging unit and then rese
87. a print job if Collate is set to 1 2 3 1 2 3 If Collate is set to 1 1 1 2 2 2 then a blank page is inserted between each set of printed pages such as after all page 1 s and after all page 2 s Between Jobs inserts a blank sheet between print jobs Between Pages inserts a blank sheet between each page of a print job This setting is useful when printing transparencies or when inserting blank pages in a document Separator Source Specify the paper source for the separator sheet Tray x Notes MP Feeder Tray 1 standard tray is the factory default setting From the Paper menu set Configure MP to Cassette for MP Feeder to appear as a menu setting Paper Saver Print multiple page images on one side of a paper off Notes 2 Up 3 Up e Offis the factory default setting 4 Up The number selected is the number of page images that will print per side 6 Up 9 Up 12 Up 16 Up Paper Saver Ordering Specify the positioning of multiple page images when using Paper Saver Horizontal Notes Reverse Horizontal Reverse Vertical Horizontal is the factory default setting Vertical e Positioning depends on the number of page images and whether they are in portrait or landscape orientation Paper Saver Orientation Specify the orientation of a multiple page document Auto Note Auto is the factory default setting The printer chooses between portrait and Landscape landscape Portrait D aaa
88. a wireless connection and then turn the printer back on For Windows users 1 Open a Web browser and then type the printer IP address in the address field Additional printer setup 45 Notes View the printer IP address on the printer control panel The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e f you are using a proxy server then temporarily disable it to load the Web page correctly 2 Open the printers folder In Windows 8 From the Search charm type Run and then navigate to Apps list gt Run gt type control printers gt OK In Windows 7 or earlier a Click or click Start and then click Run b Inthe Start Search or Run dialog type control printers c Press Enter or click OK 3 To select the printer that has changed do either of the following e Press and hold the printer and then select Printer properties Right click the printer and then select Printer properties Windows 7 or later or Properties earlier versions Note If there is more than one copy of the printer then update all of them with the new IP address Click the Ports tab Select the port from the list and then click Configure Port 4 5 6 Type the new IP address in the Printer Name or IP Address field 7 Click OK gt Close For Macintosh users 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address on the printer co
89. about loading paper and other specialty media Provides a list of the paper sizes supported in trays and feeders Provides information about resolving print defects Menu Map Information Guide Provides a list of the printer control panel menus and settings Provides help in locating additional information Connection Guide Moving Guide Provides information about connecting the printer locally USB or to a network Provides instructions for safely moving the printer Supplies Guide Provides part numbers for ordering supplies Saving money and the environment 133 Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment We design with the environment in mind engineer our packaging to reduce materials and provide collection and recycling programs For more information see e The Notices chapter e The Environmental Sustainability section of the Lexmark Web site at www lexmark com environment e The Lexmark recycling program at www lexmark com recycle By selecting certain printer settings or tasks you may be able to reduce your printer s impact even further This chapter outlines the settings and tasks that may yield a greater environmental benefit Saving paper and toner Studies show that as much as 80 of the carbon footprint of a printer is related to paper usage You can significantly
90. aging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Reinstall the imaging unit and then the cartridge b Resend the print job Is the printer still printing blank pages Step 3 Replace the imaging unit and then resend the print job Is the printer still printing blank pages Printer is printing solid black pages Go to step 3 Contact customer support The problem is solved The problem is solved Troubleshooting Action Step 1 a Reinstall the imaging unit 1 Remove the toner cartridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 2 Install the imaging unit and then the cartridge b Resend the print job Is the printer printing solid black pages Yes Go to step 2 227 The problem is solved Contact customer The problem is solved Step 2 Replace the imaging unit and then resend the print job support Is the printer printing solid black pages Repeating defects appear on prints Action Yes No Step 1 Go to step 2 The problem is solved a Replace the imaging unit if the distance between the defects is equal to any of the following e 47 8 mm 1 88 in e 96 8 mm 3
91. all print jobs with Custom x Custom Types menu Use Custom Type x Paper Card Stock Transparency Rough Cotton Labels Vinyl Labels Recycled Paper Card Stock Transparency Rough Cotton Labels Vinyl Labels Duplex as the paper type off Note Custom x Loading is available only when the custom type is supported Notes e Offis the factory default setting for all Paper Loading menu selections e Duplex sets the printer default to two sided printing for every print job unless one sided printing is selected from Print Properties or the print dialog depending on your operating system a Ke Associate a paper or specialty media type with a factory default custom type name or a user defined custom name created from the Embedded Web Server or from MarkVision Professional Notes e Paper is the factory default setting e The custom media type must be supported by the selected tray or multipurpose feeder in order to print from that source Specify a paper type when Recycled is selected in other menus Notes e Paper is the factory default setting e The custom media type must be supported by the selected tray or multipurpose feeder in order to print from that source Universal Setup menu Units of Measure Inches Millimeters Identify the units of measure Notes e Inches is the US factory default setting e Millimeters is the international factory default setting
92. amples on labels being considered for use before buying large quantities For more information on label printing characteristics and design see the Card Stock amp Label Guide on the Lexmark Web site at http support lexmark com Use labels designed specifically for laser printers Do not use labels with slick backing material Do not use labels with exposed adhesive Use full label sheets Partial sheets may cause labels to peel off during printing resulting in a jam Partial sheets also contaminate the printer and the cartridge with adhesive and could void the printer and toner cartridge warranties Before loading labels on the tray flex and fan labels to loosen them Straighten the edges on a level surface Paper and specialty media guide 70 Tips on using transparencies From the printer control panel set the paper size type texture and weight in the Paper menu to match the transparencies loaded in the tray Print a test page on the transparencies being considered for use before buying large quantities e Use transparencies designed specifically for laser printers e Avoid getting fingerprints on the transparencies to prevent print quality problems Before loading transparencies flex and fan the sheets to prevent them from sticking together e When printing on large volumes of transparencies make sure to print by batches of only up to 20 with an interval of at least three minutes between batches to prevent the t
93. and pop up menus e To set this option using the Embedded Web Server type the network printer IP address in the Web browser address field Gray Correction Automatically adjust the contrast enhancement applied to images Auto Note Auto is the factory default setting Off Brightness Adjust the printed output either by lightening or darkening it You can conserve toner 6to6 by lightening the output Note 0 is the factory default setting Contrast Adjust the contrast of printed objects 0 5 Note 0 is the factory default setting Job Accounting menu Note This menu item appears only when a formatted non defective printer hard disk is installed Make sure the printer hard disk is not read write or write protected Understanding printer menus Use Job Accounting Log Off On 125 ee Determine and set if the printer creates a log of the print jobs it receives Note Off is the factory default setting Job Accounting Utilities Print and delete log files or export them to a flash drive Accounting Log Frequency Weekly Monthly Log Action at End of Frequency None E mail Current Log E mail amp Delete Current Log Post Current Log Post amp Delete Current Log Disk Near Full Level Off 1 99 Disk Near Full Action None E mail Current Log E mail amp Delete Current Log E mail amp Delete Oldest Log Post Current Log Post amp Delete Current Log Post amp Delete Oldest Log D
94. andard Network Setup gt AppleTalk e Network Ports gt Network x gt Network x Setup gt AppleTalk Activate Enable or disable AppleTalk support Yes Note Yes is the factory default setting No View Name Show the assigned AppleTalk name Note The AppleTalk name can be changed only from the Embedded Web Server View Address Show the assigned AppleTalk address Note The AppleTalk address can be changed only from the Embedded Web Server Set Zone Provide a list of AppleTalk zones available on the network list of zones available on the network Note The default zone for the network is the factory default setting Standard USB menu PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received On through a USB port requires it regardless of the default printer language Off Notes e On is the factory default setting e When set to Off the printer does not examine incoming data The printer uses PostScript emulation if the PS SmartSwitch is set to On It uses the default printer language specified in the Setup menu if the PS SmartSwitch is set to Off Understanding printer menus Use PS SmartSwitch On Off NPA Mode On Off Auto USB Buffer Disabled Auto 3K to maximum size allowed 103 To Set the printer to automatically switch to PS emulation when a print job received through a USB port requires it regardless of the default printer language
95. anged any menu settings then the menu settings page lists all the factory default settings When you select and save other settings from the menus they replace the factory default settings as user default settings A user default setting remains in effect until you access the menu again choose another value and save it From the printer control panel navigate to gt Settings gt OK gt Reports gt OK gt Menu Settings Page gt OK Additional printer setup 48 Printing a network setup page If the printer is attached to a network then print a network setup page to verify the network connection This page also provides important information that aids network printing configuration 1 From the printer control panel navigate to gt Settings gt OK gt Reports gt OK gt Network Setup Page gt OK 2 Check the first section of the network setup page and then confirm that the status is Connected If the status is Not Connected then the LAN drop may not be active or the network cable may be malfunctioning Consult your system support person for a solution and then print another network setup page Loading paper and specialty media 49 Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print For more information see Avoiding jams on page 163 and Storing paper on page 73 Setting the paper size and type 1 From the printe
96. aper for use with the staple finisher then make sure the holes on the long edge of the paper are on the right side of the tray Loading paper and specialty media 61 One sided printing Two sided printing os es Note If the holes on the long edge of the paper are on the left side of the tray then a jam may occur e Make sure the paper is below the maximum paper fill indicator Warning Potential Damage Overfilling the tray can cause paper jams 5 Insert the tray Note Press the paper stack down while inserting the tray Loading paper and specialty media 62 6 From the printer control panel set the size and type in the Paper menu to match the paper loaded in the tray Note Set the correct paper size and type to avoid paper jams and print quality problems Loading the multipurpose feeder 1 Pull down the multipurpose feeder door Note Do not load or close the multipurpose feeder while a job is printing Loading paper and specialty media 63 2 Pull the multipurpose feeder extender Note Guide the extender gently so that the multipurpose feeder is fully extended and open 3 Slide the width guide to the correct position for the size of the paper being loaded Note Use the paper size indicators on the bottom of the tray to help position the guides Loading paper and specialty media 64 4 Prepare the paper or specialty media for loading e Flexsheets of paper back and forth to loo
97. aper that has been cut or trimmed by hand Do not mix paper sizes types or weights in the same tray mixing results in jams Do not use coated papers unless they are specifically designed for electrophotographic printing Selecting preprinted forms and letterhead e Use grain long for 60 90 g m 16 24 Ib paper e Use only forms and letterhead printed using an offset lithographic or engraved printing process e Avoid paper with rough or heavily textured surfaces e Use inks that are not affected by the resin in toner Inks that are oxidation set or oil based generally meet these requirements latex inks might not Print samples on preprinted forms and letterheads considered for use before buying large quantities This determines whether or not the ink in the preprinted form or letterhead will affect print quality e When in doubt contact your paper supplier Using recycled paper and other office papers As an environmentally conscientious company Lexmark supports the use of recycled paper produced specifically for use in laser electrophotographic printers While no blanket statement can be made that all recycled paper will feed well Lexmark consistently tests papers that represent recycled cut size copier papers available on the global market This scientific testing is conducted with rigor and discipline Many factors are taken into consideration both separately and as a whole including the following e Amount of post consu
98. astic pins 1 on the card with the holes 2 on the controller board 4 Push the card firmly into place as shown in the illustration Warning Potential Damage Improper installation of the card may cause damage to the card and the controller board Additional printer setup 25 Note The entire length of the connector on the card must touch and be flushed against the controller board 5 Close the controller board access door Note When the printer software and any hardware options are installed it may be necessary to manually add the options in the printer driver to make them available for print jobs For more information see Updating available options in the printer driver on page 38 Installing a printer hard disk Note This task requires a flat head screwdriver CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer first before touching any controller board electronic components or connectors 1 Access the controller board For more information
99. at and then processes it appropriately e When set to On the printer performs NPA processing If the data is not in NPA format it is rejected as bad data e When set to Off the printer does not perform NPA processing e Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Serial Buffer Disabled Auto 3K to maximum size allowed Job Buffering Off On Auto Protocol DTR DTR DSR XON XOFF XON XOFF DTR XONXOFF DTRDSR ee Set the size of the serial input buffer Notes Auto is the factory default setting Disabled turns off job buffering Any jobs already buffered on the disk are printed before normal processing is resumed e The serial buffer size setting can be changed in 1 KB increments e The maximum size allowed depends on the amount of memory in the printer the size of the other link buffers and whether Resource Save is set to On or Off e To increase the maximum size range for the Serial Buffer disable or reduce the size of the parallel serial and network buffers Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Temporarily store print jobs on the printer hard disk before printing Notes e Off is the factory default setting The printer does not buffer print jobs on the printer hard disk e On b
100. ation The FCC Class B limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate this equipment Note To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device use a properly shielded and grounded cable such as Lexmark part number 1021231
101. ave a caster base but is configured with optional trays then remove the trays Note Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place e Use the handholds located on both sides of the printer to lift it e Make sure your fingers are not under the printer when you set it down e Make sure there is adequate clearance around the printer Use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer A CAUTION SHOCK HAZARD To avoid the risk of electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding Use only the power cord provided with this product or the manufacturer s authorized replacement Safety information 7 A CAUTION SHOCK HAZARD Make sure that all external connections such as Ethernet and telephone system connections are properly installed in their marked plug in ports This product is designed tested and approved to meet strict global safety s
102. bat b Click File gt Print gt Advanced gt Print As Image gt OK gt OK Do the files print Print job takes longer than expected Action Step 1 Change the environmental settings of the printer a From the printer control panel navigate to Settings gt General Settings b Select Eco Mode or Quiet Mode and then select Off Note Disabling Eco Mode or Quiet Mode may increase the consumption of energy or supplies or both Did the job print Step 2 Reduce the number and size of fonts the number and complexity of images and the number of pages in the print job and then resend the job Did the job print Step 3 a Remove held jobs stored in the printer memory b Resend the print job Did the job print The problem is solved Yes The problem is solved The problem is solved The problem is solved Contact customer support a Go to step 2 Go to step 3 Go to step 4 Se es Troubleshooting Action Step 4 a Disable the Page Protect feature From the printer control panel navigate to Settings gt General Settings gt Print Recovery gt Page Protect gt Off b Resend the print job Did the job print Step 5 Install additional printer memory and then resend the print job Did the job print Yes The problem is solved The problem is solved 213 No Go to step 5 Contact customer support Na Print jobs do not
103. bile device Printing from a flash drive Notes Before printing an encrypted PDF file you will be prompted to enter the file password from the printer control panel e You cannot print files for which you do not have printing permissions 1 Insert a flash drive into the USB port Notes e Aflash drive icon appears on the printer control panel and in the held jobs icon when a flash drive is installed e If you insert the flash drive when the printer requires attention such as when a jam has occurred then the printer ignores the flash drive e If you insert the flash drive while the printer is processing other print jobs then Busy appears After these print jobs are processed you may need to view the held jobs list to print documents from the flash drive Warning Potential Damage Do not touch the printer or the flash drive in the area shown while actively printing reading or writing from the memory device Loss of data can occur Printing 80 2 From the printer control panel select the document you want to print 3 Press the left or right arrow button to specify the number of copies for printing and then press OK Notes e Do not remove the flash drive from the USB port until the document has finished printing e If you leave the flash drive in the printer after leaving the initial USB menu screen then access held jobs from the printer control panel to print files from the flash drive Supported flash dri
104. ce maintenance kit 0 estimated pages remain 80 xy 197 Replace missing or unresponsive fuser 31 xy 196 Replace roller kit 81 xx 198 Replace unsupported cartridge 32 xy 198 Replace unsupported fuser 32 xy 198 Replace unsupported imaging unit 32 xy 198 Replace wiper 198 Restore held jobs 198 Serial port x disabled 56 198 Some held jobs were not restored 199 Standard network software error 54 199 Standard USB port disabled 56 199 Supply needed to complete job 199 Too many bins attached 58 199 Too many disks installed 58 200 Too many flash options installed 58 200 Too many trays attached 58 200 Tray x paper size unsupported 200 Unformatted flash detected 53 200 Unsupported disk 200 Unsupported option in slot x 55 201 Unsupported USB hub please remove 187 USB port x disabled 56 201 printer options troubleshooting internal option is not detected 205 internal print server 205 Internal Solutions Port 207 tray problems 206 255 USB parallel interface card 207 printer options troubleshooting 2100 sheet tray problems 204 printer problems solving basic 201 printer security information on 142 printer software installing Windows 37 printing directory list 83 font sample list 83 from a mobile device 81 from flash drive 79 from Macintosh 78 from Windows 78 menu settings page 47 network setup page 48 printing a document 78 printing a network set
105. ckgrounds on HTML documents Do Not Print Note Print is the factory default setting Print Image menu Use To Auto Fit Select the optimal paper size scaling and orientation On Note On is the factory default setting It overrides scaling and orientation settings Off for some images Invert Invert bitonal monochrome images On Notes Off e Off is the factory default setting e This setting does not apply to GIF or JPEG images Scaling Scale the image to fit the selected paper size Anchor Top Left Notes Best Fit Anchor Center Fit Height Width Fit Height Fit Width Best Fit is the factory default setting e When Auto Fit is set to On Scaling is automatically set to Best Fit Understanding printer menus 132 Use aie Orientation Set the image orientation Portrait Note Portrait is the factory default setting Landscape Reverse Portrait Reverse Landscape Help menu The Help menu consists of a series of Help pages that are stored in the printer as PDFs They contain information about using the printer and performing printing tasks English French German and Spanish translations are stored in the printer Other translations are available at http support lexmark com Menu item Print All Guides Print Quality Description Prints all the guides Provides information about solving print quality issues Printing Guide Media Guide Print Defects Guide Provides information
106. commissioned a number of life cycle assessments and found that paper was identified as the primary contributor up to 80 of carbon emissions caused throughout the entire life of a device from design to end of life This is due to the energy intensive manufacturing processes required to make paper Thus Lexmark seeks to educate customers and partners on minimizing the impact of paper Using recycled paper is one way Eliminating excessive and unnecessary paper consumption is another Lexmark is well equipped to help customers minimize printing and copying waste In addition the company encourages purchasing paper from suppliers who demonstrate their commitment to sustainable forestry practices Lexmark does not endorse specific suppliers although a converter s product list for special applications is maintained However the following paper choice guidelines will help alleviate the environmental impact of printing 1 Minimize paper consumption 2 Be selective about the origin of wood fiber Buy from suppliers who carry certifications such as the Forestry Stewardship Council FSC or The Program for the Endorsement of Forest Certification PEFC These certifications guarantee that the paper manufacturer uses wood pulp from forestry operators that employ environmentally and socially responsible forest management and restoration practices 3 Choose the most appropriate paper for printing needs normal 75 or 80 g m certified paper lower weight
107. connection 185 checking an unresponsive printer 201 checking status of parts and supplies 144 checking the status of parts and supplies 145 cleaning exterior of the printer 143 cleaning the printer 143 Close door or insert cartridge 186 Close finisher rear door 186 250 Close rear door 186 Complex page some data may not have printed 39 186 compressed images appear on prints 217 confidential data information on securing 142 confidential jobs modifying print settings 161 confidential print jobs 81 printing from a Macintosh computer 82 printing from Windows 82 Confidential Print menu 109 Configuration change some held jobs were not restored 57 186 configuration information wireless network 41 configurations printer 10 Configure MP menu 88 configuring multiple printers 162 supply notifications imaging unit 145 supply notifications maintenance kit 145 supply notifications toner cartridge 145 configuring port settings 44 configuring supply notifications 145 connecting to a wireless network using PBC Push Button Configuration method 43 using PIN Personal Identification Number method 43 using the Embedded Web Server 44 using wireless setup wizard 42 conservation settings brightness adjusting 136 conserving supplies 133 Eco Mode 134 Hibernate mode 136 Quiet mode 134 Sleep mode 135 conserving supplies 133 contacting customer support 235 Index control panel printer indicator light 13 Sleep button light
108. ction as warranted during the warranty period contact a Remarketer or Lexmark for repair or replacement at Lexmark s option If this product is a feature or option this statement applies only when that feature or option is used with the product for which it was intended To obtain warranty service you may be required to present the feature or option with the product If you transfer this product to another user warranty service under the terms of this statement is available to that user for the remainder of the warranty period You should transfer proof of original purchase and this statement to that user Limited warranty service The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12 months later provided that the warranty period for any supplies and for any maintenance items included with the printer shall end earlier if it or its original contents are substantially used up depleted or consumed Fuser Units Transfer Transport Units Paper Feed items if any and any other items for which a Maintenance Kit is available are substantially consumed when the printer displays a Life Warning or Scheduled Maintenance message for such item To obtain warranty service you may be required to present proof of original purchase You may be required to deliver your product to the Remarketer or Lexmark or ship it prepaid and suitably packaged to a Lexmark designated location You are respon
109. custom name for a paper type Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt Paper Menu gt Custom Names 3 Select a custom name and then type a new custom paper type name 4 Click Submit 5 Click Custom Types and then verify if the new custom paper type name has replaced the custom name Using the printer control panel 1 From the printer control panel navigate to gt Settings gt OK gt Paper Menu gt OK gt Custom Names 2 Select a custom name and then type a new custom paper type name 3 Press oK 4 Press Custom Types and then verify if the new custom paper type name has replaced the custom name Assigning a custom paper type name Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt Paper Menu gt Custo
110. d by a Lexmark warranty technical support may not be available or only be available for a fee Extent of limited warranty Lexmark does not warrant uninterrupted or error free operation of any product or the durability or longevity of prints produced by any product Warranty service does not include repair of failures caused by Modification or unauthorized attachments Accidents misuse abuse or use inconsistent with Lexmark user s guides manuals instructions or guidance Unsuitable physical or operating environment Maintenance by anyone other than Lexmark or a Lexmark authorized servicer Operation of a product beyond the limit of its duty cycle Use of printing media outside of Lexmark specifications Refurbishment repair refilling or remanufacture by a third party of products supplies or parts Products supplies parts materials such as toners and inks software or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THIS PRODUCT AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND SATISFACTORY QUALITY ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES EXPRESS OR IMPLIED WILL APPLY AFTER
111. d it here The latest supplemental information updates and customer Lexmark support Web site support http support lexmark com e Documentation Note Select your country or region and then select Driver downloads your product to view the appropriate support site Support telephone numbers and hours of operation for your country or region can be found on the support Web site or on the printed warranty that came with your Voice support printer Live chat support E mail support Record the following information located on the store receipt and at the back of the printer and have it ready when you contact customer support so that they may serve you faster e Machine Type number Serial number Date purchased Store where purchased Warranty information Warranty information varies by country or region In the U S See the Statement of Limited Warranty included with this printer or at http support lexmark com e In other countries and regions See the printed warranty that came with your printer Selecting a location for the printer A CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 Ib and requires two or more trained personnel to lift it safely When selecting a location for the printer leave enough room to open trays covers and doors If you plan to install any options then leave enough room for them also It is important to Set up the printer nea
112. d networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server For more advanced system support tasks see the Networking Guide on the Software and Documentation CD or the Embedded Web Server Security Administrator s Guide on the Lexmark support Web site at http support lexmark com Accessing the remote control panel The remote control panel on your computer screen lets you interact with the printer control panel even when you are not physically near the network printer From your computer screen you can view the printer status and do print related tasks you might normally do while standing at the network printer 1 Open a Web browser and then type the printer IP address in the address field Notes e Print a network setup page or menu settings page and then locate the IP address in the TCP IP section The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e f you are using a proxy server then temporarily disable it to load the Web page correctly 2 Press Enter to open the Web page of your printer 3 Click Applications Note The remote control panel requires a Java plug in to launch Modifying confidential print settings Note This feature is available only in network printers or printers connected to print servers 1 Open a Web browser and then type the printer IP address in the address field Notes e View the pr
113. d pull it out completely e Avoid removing trays while a job prints or while Busy appears on the display Doing so may cause a jam Loading paper and specialty media 50 2 Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into place Note Use the paper size indicators at the bottom of the tray to help position the guides Loading paper and specialty media 51 3 Unlock the length guide and then squeeze and slide the guide to the correct position for the size of the paper being loaded Notes e Lock the length guide for all paper sizes Use the paper size indicators at the bottom of the tray to help position the guides Loading paper and specialty media 52 4 Flex the sheets back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface 5 Load the paper stack with the printable side facedown Note Make sure the paper is loaded properly e There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not One sided printing One sided printing Loading paper and specialty media 53 Without an optional staple finisher With an optional staple finisher en gt PAN Two sided printing Two sided printing e If you are loading prepunched paper for use with the staple finisher then make sure the hole
114. d the correct size and type of paper in the tray and then press OK on the printer control panel Note Make sure the paper size and type settings are specified in the Paper menu on the printer control panel e Cancel the print job Change paper source to paper type paper size load orientation Try one or more of the following e Load the correct size and type of paper in the tray and then press OK on the printer control panel Note Make sure the paper size and type settings are specified in the Paper menu on the printer control panel e Cancel the print job Check tray x connection Try one or more of the following Turn off the printer and then turn it back on If the error occurs a second time then 1 Turn off the printer Unplug the power cord from the electrical outlet Remove the specified tray Reattach the tray uu FB WN Connect the power cord to a properly grounded electrical outlet 6 Turn the printer back on If the error occurs again then 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the tray 4 Contact customer support From the printer control panel press OK to clear the message and continue printing Troubleshooting 186 Close door or insert cartridge The toner cartridge is missing or not installed properly Insert the cartridge and then close all doors and covers Close finisher rear door Close the rear door of the finisher C
115. dd or remove a target printer then click Add Target IP or Remove Target IP 6 Click Copy Printer Settings Restoring factory default settings If you want to keep a list of the current menu settings for reference then print a menu settings page before restoring the factory default settings For more information see Printing a menu settings page on page 47 If you want a more comprehensive method of restoring the printer factory default settings then perform the Wipe All Settings option For more information see Erasing non volatile memory on page 140 Warning Potential Damage Restoring factory defaults returns most printer settings to the original factory default settings Exceptions include the display language custom sizes and messages and network port menu settings All downloads stored in the RAM are deleted Downloads stored in the flash memory or in the printer hard disk are not affected From the printer control panel navigate to gt Settings ROK gt Settings gt OK gt General Settings gt OK gt Factory Defaults gt OK gt Restore Now gt OK Clearing jams 163 Clearing jams Carefully select paper and specialty media and then load them properly to avoid most jams For more information see Avoiding jams on page 163 If jams occur then follow the steps outlined in this chapter Note Jam Recovery is set to Auto by default The printer reprints jammed pages unless the memory
116. decesecueds adaceenisvarscnasadccdaccsalsvelamiadddossasassteasdndec acanastuatuatstdenndecesan 37 Networkihg sessicsescccsccsstsanavdecced ces sslavueneceddecsssasvaeedsguccaasadudsesuddeenadadasdedessdeaadchadeaos edunbuabannacdvassscddehsasdauessosest 39 Verifying Printer SetuP serenan e E e e a E EA EE ERENER TES 47 Loading paper and specialty MeCia sccsscsscssccsscescsscsscssccsccsscsscsscees OO Setting the paper size ANG TYPO ses cceiciscaedenseceedtdiscecnes cnansna coechianceacasductecshs cosvavssuusbandecendclevasetbavecubeaseatieleced 49 Configuring Universal paper SettingS cccccccccsssssssnsnseeceeceeeceseseesesnsnsaeeeeeececessessesasauaesaeeseeeeaeseeseeees 49 Loading the 250 or 550 Sheet tray ccccscssccccccceeceseecesessesnsseseeceeceececeseeesesssusassueeeseeseseesssesesessnsanaaeaeees 49 Loading the 2100 SNEet trayss ninaa eaaa tadesdsedcassenccdesibantaaheccaccattane 56 Loading the mUultipUrpose feed fi cressa tes Cea sndoasieesevarntiereesaeasesnsacnetiiaveasesteanasaeesse 62 Linking and UNIINKING trayS ccccsccscccceccecsssnsnseeeceeceeccssesessuseceeceecesssseusesseeeccesesessausseeseesuaeaeeseeeeeesees 66 Linking and Unlinking trays ccccsssccescsssseececcssssssecesssessseceeesecssseecescaeseeeessscsseececeeessesesessseseususeeesesesseaeeeees 66 Creating a custom name for a paper type ccccccecsssseceeessseececesesesseeeecessssecescususseeceseceseecseseeseeeeaeeeeseseaeeees
117. defined by the Normal setting but the printer clips the image at the Normal setting boundary This setting affects only pages printed using a PCL 5e interpreter and has no effect on pages printed using the PCL XL or PostScript interpreter Understanding printer menus Download Target RAM Flash Disk 121 Set the storage location for downloads Notes RAM is the factory default setting Storing downloads in the RAM is temporary e Storing downloads in a flash memory or in a printer hard disk places them in permanent storage Downloads remain in the flash memory or on the printer hard disk even when the printer is turned off e This menu item appears only when an optional flash memory or a formatted working printer hard disk is installed Resource Save On Off Finishing menu Use Sides Duplex 1 sided 2 sided Duplex Binding Long Edge Specify how the printer handles temporary downloads such as fonts and macros stored in the RAM when the printer receives a print job that requires more than the available memory Notes e Off is the factory default setting This sets the printer to retain downloads only until memory is needed Downloads are deleted in order to process print jobs e On retains the downloads during language changes and printer resets If the printer runs out of memory then Memory Full 38 appears on the printer display but downloads are not deleted _ Specify
118. ding paper and specialty media b Squeeze and slide the length guide to the position for A5 until it clicks into place CE c Remove the A5 length guide from its holder d Insert the A5 length guide into its designated slot Note Press the A5 length guide until it clicks into place at By 57 Loading paper and specialty media 58 Loading A4 letter legal oficio and folio size paper a Pull up and slide the width guide to the correct position for the size of the paper being loaded b Ifthe A5 length guide is still attached to the length guide then remove it from its place If the A5 length guide is not attached then proceed to step d Loading paper and specialty media 59 c Put the AS length guide in its holder d Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place Loading paper and specialty media 60 3 Flex and fan the sheets to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface 4 Load the paper stack with the printable side facedown Note Make sure the paper is loaded properly e There are different ways for loading letterhead depending on whether an optional staple finisher is installed or not XR One sided printing Two sided printing One sided printing Two sided printing A e If you are loading prepunched p
119. e Yes is the factory default setting No IPv6 menu To access the menu navigate to either of the following e Network Ports gt Standard Network gt Standard Network Setup gt IPv6 e Network Ports gt Network x gt Network x Setup gt IPv6 Note This menu is available only in network printers or printers that are attached to print servers 101 Understanding printer menus Use Enable IPv6 On Off REET Enable IPv6 in the printer Note On is the factory default setting Auto Configuration On Off Specify whether or not the wireless network adapter accepts the automatic IPv6 address configuration entries provided by a router Note On is the factory default setting View Hostname View Address View Router Address Enable DHCPv6 On Off Set the host name Note These settings can be changed only from the Embedded Web Server Enable DHCPv6 in the printer Note On is the factory default setting Wireless menu Note This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter To access the menu navigate to Network Ports gt Network x gt Network x Setup gt Wireless Use Wi Fi Protected Setup Start Push Button Method Start PIN Method Enable Disable WPS Auto detection E e Establish a wireless network and enable network security Notes Start Push Butt
120. e a printer hard disk installed e Configuring Erase Temporary Data Files in the printer menus lets you remove residual confidential material left by print jobs by securely overwriting files that have been marked for deletion Using the printer control panel 1 Turn off the printer 2 Hold down 2 and 6 while turning the printer on Release the buttons only when the screen with the progress bar appears The printer performs a power on sequence and then the Configuration menu appears When the printer is fully turned on a list of functions appears on the printer display 3 Press the up or down arrow button until Wipe Disk appears and then select one of the following e Wipe disk fast This lets you overwrite the disk with all zeroes in a single pass e Wipe disk secure This lets you overwrite the disk with random bit patterns several times followed by a verification pass A secure overwrite is compliant with the DoD 5220 22 M standard for securely erasing data from a hard disk Highly confidential information should be wiped using this method 4 Press the up or down arrow button until Yes appears and then proceed with disk wiping Notes e Astatus bar will indicate the progress of the disk wiping task e Disk wiping can take from several minutes to more than an hour during which the printer will be unavailable for other user tasks 5 Navigate to Back gt Exit Config Menu The printer will perform a power on reset and th
121. e it to load the Web page correctly 2 Navigate to Settings gt General Settings gt Timeouts 3 In the Sleep Mode field enter the number of minutes you want the printer to wait before it enters Sleep mode 4 Click Submit Using the printer control panel 1 From the printer control panel navigate to gt Settings gt OK gt Settings gt OK gt General Settings gt OK gt Timeouts gt OK gt Sleep Mode gt OK 2 Inthe Sleep Mode field select the number of minutes you want the printer to wait before it enters Sleep mode 3 Press oK Saving money and the environment 136 Using Hibernate mode Hibernate is an ultra low power operating mode When operating in Hibernate mode all other systems and devices are powered down safely Notes e Make sure to wake the printer from Hibernate mode before sending a print job A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode e Ifthe printer is in Hibernate mode then the Embedded Web Server is disabled Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e f your are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt General Settings gt Sl
122. e printer optional Note A printer nickname can make it easier for you to identify your printer on the network You can choose to use the default printer nickname or assign a name that is easier for you to remember You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network Use a new network cable when possible to avoid potential problems caused by a damaged cable Additional printer setup 40 Installing the printer on an Ethernet network For Windows users 1 Obtain a copy of the software installer package From the Software and Documentation CD that came with your printer From our Web site Go to www lexmark com and then navigate to SUPPORT amp DOWNLOADS gt select your printer gt select your operating system gt download your software installer package 2 Do either of the following e f you are using the Software and Documentation CD then insert the CD and wait for the installation dialog to appear If the installation dialog does not appear then do the following In Windows 8 From the Search charm type run and then navigate to Apps list gt Run gt type D Setup exe gt OK In Windows 7 or earlier a Click B or click Start and then click Run b Inthe Start Search or Run dialog type D setup exe c Press Enter or click OK Note D is the letter of your CD or DVD drive e f you are using the down
123. e printer display 3 Navigate to Disk Encryption gt Enable Note Enabling disk encryption will erase the contents of the printer hard disk 4 Select Yes to proceed with disk wiping Notes e Do not turn off the printer during the encryption process Doing so may result in loss of data e Disk encryption can take from several minutes to more than an hour during which the printer will be unavailable for other user tasks e A status bar will indicate the progress of the disk wiping task After the disk has been encrypted the printer will return to the screen for enabling or disabling disk encryption 5 Navigate to Back gt Exit Config Menu The printer will perform a power on reset and then return to normal operating mode Finding printer security information In high security environments it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons For more information visit the Lexmark security Web page You can also see the Embedded Web Server Security Administrator s Guide for additional information 1 Go to www lexmark com and then navigate to Support amp Downloads gt select your printer 2 Click the Manuals tab and then select Embedded Web Server Security Administrator s Guide Maintaining the printer 143 Maintaining the printer Periodically certain tasks are required to maintain optimum performance of you
124. e rear door 4 Toclear the message and continue printing select Next gt OK gt Clear the jam press OK gt OK x page jam open upper and lower rear door 231 234 CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching 1 Pull down the rear door 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed Clearing jams 172 3 Close the rear door 4 Push the back of the standard tray 5 Press down the rear duplex flap then firmly grasp the jammed paper and then gently pull the paper out Note Make sure all paper fragments are removed Clearing jams 173 6 Insert the standard tray 7 To clear the message and continue printing select Next gt OK gt Clear the jam press OK gt OK x page jam remove standard bin jam 203 1 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 To clear the message and continue printing select Next gt OK gt Clear the jam press OK gt OK Clearing jams 174 x page jam remove tray 1 to clear duplex 235 239 1 Lift the tray slightly and then pull out it out completely 2 Push down the front duplex flap then firmly grasp the jammed paper and then gently pull the paper to the right and out of the printe
125. ecessnsnsseeceeceeesessesnsnsaseeeeeseessesesnsaueeeeeesesaness 144 Ordering S pplieS senenn n a n e E E E A ieain ee atee Ne 146 Siola la EATE E E E E T 149 Replacing s pplieSs cnrs ea ea E E n e A R a aa 149 Moving the Printe nnii na E a AAE A AE E Eaa E aaiae 158 Managing the printer sssesessecssosessscsssssossossesecssssessssseesesssessesssseesssss LOL Finding advanced networking and administrator information c ccccccccccececesesseeeeeesesesessnssnsueaeeeeness 161 Accessing the remote control Panel ccccccccsssssssssccceecessessesnsaeecececesesesnsaeeeeeeceeceesessasaeeeeesessseseeseeeesene 161 Modifying confidential print SettingS cccccccccscssssssssceeceeceeceecessnsnsnsaeeceeseecesesssseasaueseeseeeeeeeseeeeseseesss 161 Copying printer settings to Other Printers ccccsssscccceceesssssssseecceecsessnsneseeeceescsesnsaseeeeseesesssnsaeeeseasanes 162 Restoring factory default SCttingS cscsccccccccccsssssessseseececeeececeecesssnsseeseesecesssseseseeesansuseeeeeseseseseeseeses 162 Cl aring AINS sesscevccsveccscsseeiees suet aieesseveveasivses oo eaeeasateoem ie teiri tect LOD Avoiding JAIN iicecs505 cadevcaneds de cahs a E e e paacadegu bine onlicagedeoeeaneldasutes shea sleadads Wavauesdesabuenteckes 163 Understanding jam messages and lOCAatiOnS cscsseesssssceceeecescesesseensnseceeceecessessesesesauseseseeeeeeesssenness 165 x page jam lift front cover to remove cartridge
126. ect to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for AES CCM ECC Cipher Suites for TLS implemented in the product or service The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for IKE and IKEv2 Authentication Using the Eliptic Curve Digital Signature Algorithm ECDSA implemented in the product or service The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for Suite B Cryptographic Suites for IPSec implemented in the product or service The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for Algorithms for Internet Key Exchange version 1 IKEv1 implemented in the product or service Index Index Numerics 2100 sheet tray loading 56 550 sheet tray installing 32 Symbols x page jam clear manual feeder 250 176 x page jam lift front cover to remove cartridge 200 201 167 x page jam open tray x 24x 175 x page jam open upper and lower rear door 231 234 171 x page jam open upper rear door 202 170 x page jam remove paper open expander rear door Leave paper in
127. ectrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Remove the controller board access cover Additional printer setup 2 Using a screwdriver loosen the screws on the controller board shield 3 Remove the shield 15 Additional printer setup 16 4 Use the following illustration to locate the appropriate connector Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer first before touching any controller board electronic component or connector 1 Lexmark Internal Solutions Port or printer hard disk connector Option card connector 3 Memory card connector Additional printer setup 5 Align the screws with the holes on the shield and then reattach the shield 6 Tighten the screws on the shield 17 Additional printer setup 18 7 Reattach the access cover 2 Installing a memory card A CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Po
128. eep Button Settings 3 From the Press Sleep Button or Press and Hold Sleep Button drop down menu select Hibernate 4 Click Submit Using the printer control panel 1 From the printer control panel navigate to gt Settings gt OK gt Settings gt OK gt General Settings gt OK 2 Press the arrow buttons until Press Sleep Buttonor Press and Hold Sleep Button appears and then press OK 3 Press the arrow buttons until Hibernate appears and then press OK Notes When Press Sleep Button is set to Hibernate a short press of the Sleep button sets the printer to Hibernate mode e When Press and Hold Sleep Button is set to Hibernate a long press of the Sleep button sets the printer to Hibernate mode Adjusting the brightness of the printer display To save energy or if you have trouble reading the display adjust its brightness settings Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Saving money and the environment 137 Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e f you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt General Settings 3 Inthe Screen Brightness field enter the brightness percentage you want for the display 4 Click Sub
129. elete Current Log Delete Oldest Log Delete All Logs Delete All But Current Determine and set how often a log file is created Note Monthly is the factory default setting Determine and set how the printer responds when the frequency threshold expires Note None is the factory default setting Specify the maximum size of the log file before the printer executes Disk Near Full Action Note 5 is the factory default setting Determine and set how the printer responds when the printer hard disk is nearly full Notes None is the factory default setting e The value defined in Disk Near Full Level determines when this action is triggered Disk Full Action None E mail amp Delete Current Log E mail amp Delete Oldest Log Post amp Delete Current Log Post amp Delete Oldest Log Delete Current Log Delete Oldest Log Delete All Logs Delete All But Current URL to Post Logs Determine and set how the printer responds when disk usage reaches the maximum limit 100MB Note None is the factory default setting Determine and set where the printer posts job accounting logs E mail to Send Logs Specify the e mail address to which the printer sends job accounting logs Understanding printer menus Log File Prefix Utilities menu Use Remove Held Jobs Confidential Held Not Restored All Format Flash Yes No 126 Specify the prefix you want for the log file name Note The current h
130. en return to normal operating mode Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen Note Some printer models may not have a printer hard disk installed Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 Securing the printer 142 e f you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt Security gt Disk Encryption Note Disk Encryption appears in the Security menu only when a formatted non defective printer hard disk is installed 3 From the Disk Encryption menu select Enable Notes Enabling disk encryption will erase the content of the printer hard disk e Disk encryption can take from several minutes to more than an hour during which the printer will be unavailable for other user tasks Using the printer control panel 1 Turn off the printer 2 Hold down 2 and 6 while turning the printer on Release the buttons only when the screen with the progress bar appears The printer performs a power on sequence and then the Configuration menu appears When the printer is fully turned on a list of functions appears on th
131. er jams still occur frequently Step 3 a Review the tips on avoiding jams For more information see Avoiding jams on page 163 b Follow the recommendations and then resend the print job Do paper jams still occur frequently Yes The problem is solved Yes Go to step 2 Go to step 3 Contact customer support 208 Contact customer support z The problem is solved The problem is solved The problem is solved Troubleshooting Paper jam message remains after jam is cleared Action a From the printer control panel navigate to Next gt OK gt Clear the jam press OK gt OK b Follow the instructions on the printer display Does the paper jam message remain Solving print problems Printing problems Confidential and other held jobs do not print Action Step 1 a From the printer control panel open the Held Jobs folder and then verify that your print job is listed b Resend the print job For more information see Printing confidential and other held jobs on page 82 Did the jobs print Yes Contact customer support Yes The problem is solved 209 No The problem is solved Go to step 2 Step 2 Do one or more of the following Delete the print job and then resend it e If you are printing PDF files then generate a new file and then print it again Did the jobs print
132. ering supplies section of the User s Guide or visit www lexmark com Replace maintenance kit 0 estimated pages remain 80 xy The printer is scheduled for maintenance For more information visit the Lexmark support Web site at http support lexmark com or contact your service representative and then report the message Troubleshooting 198 Replace roller kit 81 xx 1 Replace the roller kit For more information see the instruction sheet that came with the part 2 Press OK to clear the message and continue printing Replace unsupported cartridge 32 xy Remove the toner cartridge and then install a supported one to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Replacing supplies section of the User s Guide Note If you do not have a replacement cartridge then see the Ordering supplies section of the User s Guide or visit www lexmark com Replace unsupported fuser 32 xy Remove the fuser and then install a supported one For more information see the instruction sheet that came with the part Replace unsupported imaging unit 32 xy Remove the imaging unit and then install a supported one to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Replacing supplies section of the User s Guide Note If you do not have a replacement
133. erson Does the error message still appear Incorrect characters print Action Step 1 Make sure the printer is not in Hex Trace mode Note If Ready Hex appears on the printer display then turn off the printer and then turn it back on to deactivate Hex Trace mode Is the printer in Hex Trace mode Contact customer support Yes Deactivate Hex Trace mode The problem is solved ee Go to step 2 Step 2 a From the printer control panel select Standard Network or Network x and then set SmartSwitch to On b Resend the print job Do incorrect characters print ee Contact customer support The problem is solved Troubleshooting Job prints from the wrong tray or on the wrong paper Action Step 1 a Check if you are printing on paper that is supported by the tray b Resend the print job Did the job print from the correct tray or on the correct paper Step 2 a From the Paper menu on the printer control panel set the paper size and type to match the paper loaded in the tray b Resend the print job Did the job print from the correct tray or on the correct paper Step 3 a Depending on your operating system open Printing Preferences or the Print dialog and then specify the paper type b Resend the print job Did the job print from the correct tray or on the correct paper Step 4 a Check if the trays are not linked b Resend the print job
134. es Extended exposure to light may cause print quality problems future print jobs Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of 152 Maintaining the printer 153 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer Maintaining the printer 154 8 Close the multipurpose feeder door and the front cover Replacing a staple cartridge 1 Open the stapler door 2 Pull down the latch of the staple cartridge holder and then pull the holder out of the finisher RS Maintaining the printer 155 3 Squeeze both sides of the empty staple case with your fingers and then remove the staple case from the cartridge 5 Push the staple cartridge into the finisher until it clicks into place 6 Close the stapler door Replacing the fuser wiper cover assembly 1 Turn off the printer 2 Squeeze the fuser wiper cover tab and then lift to remove the cover assembly CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching Maintaining the printer 156 ee 3 Install the new cover assembly into the printer
135. es user intervention J Sleep button light Printer status off The printer is off idle or in Ready state Solid amber The printer is in Sleep mode Blinking amber The printer is entering or waking from Hibernate mode Blinking amber for 0 1 second then goes The printer is in Hibernate mode completely off for 1 9 seconds in a slow pulsing pattern Additional printer setup Additional printer setup Installing internal options A CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Available internal options e Memory card DDR3 DIMM Flash memory e Fonts e Firmware cards Forms and Bar Code PRESCRIBE IPDS e Printer hard disk Lexmark Internal Solutions Ports ISP Parallel 1284 B interface MarkNet N8350 802 11 b g n wireless printer server RS 232 C serial interface Accessing the controller board Note This task requires a flat head screwdriver A CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the el
136. esend the print job Do vertical voids appear on prints Step 4 Go to step 5 The problem is solved a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Reinstall the imaging unit and then the cartridge b Resend the print job Do vertical voids appear on prints Step 5 Contact customer The problem is solved Replace the imaging unit and then resend the print job support Do vertical voids appear on prints es Troubleshooting Embedded Web Server does not open 235 Temporarily disable the Web proxy servers Note Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server Are the Web proxy servers disabled Step 6 Access the Embedded Web Server again by typing the correct IP address in the address field Did the Embedded Web Server open The problem is solved Action Yes No Step 1 Go to step 2 Type the correct Make sure the printer IP address is correct printer IP address inthe View the printer IP address address field of your Web browser From the printer home screen Note Depending on e From the TCP IP section in the Network Ports menu the network settings e By printin
137. f numbers separated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 4 Access the WPS settings For more information see the documentation that came with your access point 5 Enter the eight digit PIN and then save the setting Additional printer setup 44 Connecting the printer to a wireless network using the Embedded Web Server Before you begin make sure that Your printer is connected temporarily to an Ethernet network A wireless network adapter is installed in your printer and working properly For more information see the instruction sheet that came with the wireless network adapter Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address on the printer control panel The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e f you are using a proxy server then temporarily disable it to load the Web page correctly Click Settings gt Network Ports gt Wireless Modify the settings to match the settings of your access point wireless router Note Make sure to enter the correct SSID security method preshared key or passphrase network mode and channel Click Submit 5 Turn off the printer and then disconnect the Ethernet cable Then wait for at least five seconds and then turn the printer back on To verify if your printer is connec
138. f paper From the printer control panel press OK to clear the message and continue printing Note If the printer finds a tray that has the correct paper type and size then it feeds from that tray If the printer cannot find a tray that has the correct size and type of paper then it prints from the default paper source e Cancel the current job Troubleshooting 191 Load paper source with custom type name orientation Try one or more of the following Load the tray or feeder with the correct size and type of paper e From the printer control panel press OK to clear the message and continue printing Note If the printer finds a tray that has the correct size and type of paper then it feeds from that tray If the printer cannot find a tray that has the correct size and type of paper then it prints from the default paper source e Cancel the current job Load paper source with paper size orientation Try one or more of the following Load the tray or feeder with the correct size of paper From the printer control panel press OK to clear the message and continue printing Note If the printer finds a tray that has the correct paper size then it feeds from that tray If the printer cannot find a tray that has the correct size of paper then it prints from the default paper source e Cancel the current job Load paper source with paper type paper size orientation Try one or more of the
139. f the software installer package From the Software and Documentation CD that came with your printer From our Web site Go to www lexmark com and then navigate to SUPPORT amp DOWNLOADS gt select your printer gt select your operating system gt download your software installer package b Do either of the following e f you are using the Software and Documentation CD then insert the CD and wait for the installation dialog to appear If the installation dialog does not appear then do the following In Windows 8 From the Search charm type run and then navigate to Apps list gt Run gt type D Setup exe gt OK In Windows 7 or earlier 1 Click B or click Start and then click Run 2 Inthe Start Search or Run dialog type D setup exe 3 Press Enter or click OK Note D is the letter of your CD or DVD drive e f you are using the downloaded software installer from the Web then double click the installer that you have saved in your computer Wait for the Select Installation Type dialog to appear and then click Install Note If you are prompted to run your software installer package then click Run c Click Install Additional printer setup 47 a 00 a h Follow the instructions on the computer screen Select Advanced and then click Continue From the Configure Printer Connection dialog select a port If the port is not in the list then click Refresh or navigate to Add port gt select a port
140. ff Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple page images when using N Up pages per side Notes e Horizontal is the factory default setting e Positioning depends on the number of page images and whether they are in portrait or landscape orientation e This setting affects jobs if the value of the Paper Saver setting in the same menu is not set to Off Separator Sheets Off Between Copies Between Jobs Between Pages Separator Sheet Source Tray x Manual Feeder MP Feeder Specify if blank separator sheets are inserted Notes e Off is the factory default setting Between Copies inserts a blank sheet between each copy of a print job if Collate is set to 1 2 3 1 2 3 If Collate is set to 1 1 1 2 2 2 then a blank page is inserted between each set of printed pages such as after all page 1 s and after all page 2 s Between Jobs inserts a blank sheet between print jobs Between Pages inserts a blank sheet between each page of the print job This setting is useful when printing on transparencies or when inserting blank pages in a document for notes Specify the paper source for the separator sheet Note Tray 1 is the factory default setting Blank Pages Do Not Print Print Specify if blank pages are inserted in a print job Note Do Not Print is the factory default setting Understanding
141. following Load the tray or feeder with the correct size and type of paper From the printer control panel press OK to clear the message and continue printing Note If the printer finds a tray that has the correct size and type of paper then it feeds from that tray If the printer cannot find a tray that has the correct size and type of paper then it prints from the default paper source e Cancel the current job Load Manual Feeder with custom string orientation Try one or more of the following Load the feeder with the correct size and type of paper From the printer control panel press OK to clear the message and continue printing Note If no paper is loaded in the feeder then the printer manually overrides the request and then prints from an automatically selected tray e Cancel the current job Troubleshooting 192 Load Manual Feeder with custom type name orientation Try one or more of the following Load the feeder with the correct size and type of paper From the printer control panel press OK to clear the message and continue printing Note If no paper is loaded in the feeder then the printer manually overrides the request and then prints from an automatically selected tray e Cancel the current job Load Manual Feeder with paper size orientation Try one or more of the following e Load the feeder with the correct size of paper From the printer control panel press OK
142. g a network setup page or menu settings page and then you may need to type finding the TCP IP section https instead of Note An IP address appears as four sets of numbers separated by http before the periods such as 123 123 123 123 printer IP address to access the Embedded Web S Is the printer IP address correct einai Step 2 Go to step 3 Turn on the printer Check if the printer is turned on Is the printer turned on Step 3 Go to step 4 Contact your system Check if the network connection is working support person Is the network connection working Step 4 Go to step 5 Tighten the cable Make sure the cable connections to the printer and print server are secure connection For more information see the setup documentation that came with the printer Are the cable connections to the printer and print server secure Step 5 Go to step 6 Contact your system support person Contact customer support Contacting customer support When you contact customer support you will need to be able to describe the problem you are experiencing the message on the printer display and the troubleshooting steps you have already taken to find a solution Troubleshooting 236 You need to know your printer model type and serial number For more information see the label at the back of the printer The serial number is also listed on the menu settings page Lexmark has various ways to help you solve your printing problem Vi
143. ging unit very soon For more information see the Replacing supplies section of the User s Guide If necessary press OK on the printer control panel to clear the message and continue printing Incompatible output bin x 59 Do either of the following Remove the specified bin From the printer control panel press OK to clear the message and continue printing without using the specified bin Incompatible tray x 59 Do either of the following Remove the specified tray From the printer control panel press OK to clear the message and continue printing without using the specified tray Incorrect paper size open paper source 34 Try one or more of the following Load the correct size of paper in the tray From the printer control panel press OK to clear the message and print using a different tray e Check the tray length and width guides and make sure the paper is loaded properly in the tray e Make sure the correct paper size and type are specified in Print Properties or in the Print dialog e Make sure the paper size and type settings are specified in the Paper menu on the printer control panel e Make sure the paper size is correctly set For example if the MP Feeder Size is set to Universal then make sure the paper is large enough for the data being printed e Cancel the print job Insert hole punch box Insert the hole punch box into the finisher and then press OK
144. h custom type name orientation 191 Load paper source with paper size orientation 191 Load paper source with paper type paper size orientation 191 Load Manual Feeder with custom string orientation 191 Load Manual Feeder with custom type name orientation 192 Load Manual Feeder with paper size orientation 192 Load Manual Feeder with paper type paper size orientation 192 Load staples 190 Maintenance kit low 80 xy 192 Maintenance kit nearly low 80 xy 192 Maintenance kit very low x estimated pages remain 80 xy 193 Memory full 38 193 Network x software error 54 193 Non Lexmark supply type see User s Guide 33 xy 193 Not enough free space in flash memory for resources 52 194 Paper changes needed 194 Parallel port x disabled 56 194 Printer had to restart Last job may be incomplete 194 Reattach bin x 194 Reattach bins x y 195 Reinstall missing or unresponsive cartridge 31 xy 195 Reinstall missing or unresponsive imaging unit 31 xy 196 Remove defective disk 61 196 Remove packaging material area name 196 Remove paper from linked set bin name 196 Remove paper from all bins 196 Remove paper from bin x 196 Remove paper from standard output bin 197 Replace cartridge O estimated pages remain 88 xy 197 Replace cartridge printer region mismatch 42 xy 197 Replace imaging unit 0 estimated pages remain 84 xy 197 Repla
145. h the Check if the cables connecting the printer and the computer are inserted following in the correct ports Are the cables inserted in the correct ports e The USB symbol on the cable with the USB symbol on the printer e The appropriate Ethernet cable with the Ethernet port Step 6 Make sure the electrical outlet is not turned off by a switch or breaker Is the electrical outlet turned off by a switch or breaker Step 7 Check if the printer is plugged into any surge protectors uninterruptible power supplies or extension cords Is the printer plugged into any surge protectors uninterruptible power supplies or extension cords Turn on the switch or reset the breaker Connect the printer power cord directly to a properly grounded electrical outlet Go to step 7 Go to step 8 Step 8 Check if one end of the printer cable is plugged into a port on the printer and the other to the computer print server option or other network device Is the printer cable securely attached to the printer and the computer print server option or other network device Step 9 Make sure to install all hardware options properly and remove any packing material Are all hardware options properly installed and all packing material removed Go to step 9 Go to step 10 Connect the printer cable securely to the printer and the computer print server option or other network device Turn off the printer
146. he areas near these symbols without first touching the metal frame of the printer ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start up screen is certified to comply with Environmental Protection Agency EPA ENERGY STAR requirements as configured when shipped by Lexmark ENERGY STAR Notices 241 Temperature information Ambient operating temperature 15 6 to 32 2 C 60 to 90 F Shipping temperature 40 to 43 3 C 40 to 110 F Storage temperature and relative humidity 1 to 35 C 34 to 95 F 8 to 80 RH Laser notice The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Chapter Subchapter J for Class 1 laser products and elsewhere is certified as a Class laser product conforming to the requirements of IEC 60825 1 Class laser products are not considered to be hazardous The printer contains internally a Class IIIb 3b laser that is nominally a 10 milliwatt gallium arsenide laser operating in the wavelength of 787 800 nanometers The laser system and printer are designed so there is never any human access to laser radiation above a Class level during normal operation user maintenance or prescribed service condition Laser advisory label A laser notice label may be affixed to this printer as shown DANGER Invisible laser radiation when cartridges are removed and interlock defeated Avoid exposure to laser beam PERIG
147. he factory default setting From the Paper menu set Configure MP to Manual for Manual Paper Type to appear as a menu Configure MP menu Use Configure MP Cassette Manual First Note Only installed trays and feeders are listed in this menu aas Determine when the printer selects paper from the multipurpose feeder Notes e Cassette is the factory default setting Cassette configures the multipurpose feeder as the automatic paper source e Manual sets the multipurpose feeder only for manual feed print jobs e First configures the multipurpose feeder as the primary paper source Understanding printer menus 89 Substitute Size menu Use Substitute Size Off Statement A5 Letter A4 All Listed Substitute a specified paper size if the requested paper size is not available Notes e All Listed is the factory default setting All available substitutions are allowed e Off indicates that no size substitutions are allowed e Setting a size substitution lets the print job continue without Change Paper appearing Paper Texture menu Use Plain Texture a Ke Specify the relative texture of the plain paper loaded in a specific tray Rough Smooth Note Normal is the factory default setting Normal Rough Card Stock Texture Specify the relative texture of the card stock loaded in a specific tray Smooth Notes Normal Rough e Normal is
148. he light paper loaded in a specific tray Smooth Note Normal is the factory default setting Normal Rough Heavy Texture Specify the relative texture of the heavy paper loaded in a specific tray Smooth Note Normal is the factory default setting Normal Rough Rough Cotton Texture Specify the relative texture of the rough or cotton paper loaded in a specific tray Rough Note Rough is the factory default setting Custom x Texture Specify the relative texture of the custom paper loaded in a specific tray Smooth Note Normal is the factory default setting Normal Rough Paper Weight menu Plain Weight Light Normal Heavy Card Stock Weight Specify the relative weight of the plain paper loaded Note Normal is the factory default setting Specify the relative weight of the card stock loaded Heavy Light Note Normal is the factory default setting Normal Heavy Transparency Weight Specify the relative weight of the transparencies loaded Light Note Normal is the factory default setting Normal Understanding printer menus Use Recycled Weight Light Normal Heavy Labels Weight Light Normal Heavy 91 To Specify the relative weight of the recycled paper loaded Note Normal is the factory default setting Specify the relative weight of the labels loaded Note Normal is the factory default setting Vinyl Labels Weight Specify the relative weight of the vinyl
149. he paper type Off Labels Loading Determine and set two sided printing for all print jobs with Labels as Duplex the paper type Off Vinyl Labels Loading Determine and set two sided printing for all print jobs with Vinyl Duplex Labels as the paper type Off Bond Loading Determine and set two sided printing for all print jobs with Bond as Duplex the paper type Off Letterhead Loading Determine and set two sided printing for all print jobs with Letterhead Duplex as the paper type Off Preprinted Loading Determine and set two sided printing for all print jobs with Preprinted Duplex as the paper type Off Colored Loading Determine and set two sided printing for all print jobs with Colored Duplex as the paper type Off Light Loading Determine and set two sided printing for all print jobs with Light as Duplex the paper type Off Heavy Loading Determine and set two sided printing for all print jobs with Heavy as Duplex the paper type Off Rough Cotton Loading Determine and set two sided printing for all print jobs with Rough or Duplex Cotton as the paper type Off Notes e Off is the factory default setting for all Paper Loading menu selections e Duplex sets the printer default to two sided printing for every print job unless one sided printing is selected from Print Properties or the print dialog depending on your operating system Understanding printer menus 93 Custom x Loading Determine and set two sided printing for
150. icons and buttons that appear on the printer control panel For each icon or button select from the following options Display Do not display Note Do not display is the factory default setting Understanding printer menus Use Output Lighting Normal Standby Mode off Dim Bright Alarms Alarm Control Cartridge Alarm Staple Alarm Hole Punch Alarm Timeouts Sleep Mode Disabled 1 120 114 Ke Set the amount of light from the bin Notes e f Eco Mode is set to Energy or Energy Paper then the factory default setting is Dim e If Eco Mode is set to Off or set to Paper then the factory default setting is Bright This menu appears only when an indicator light is installed on the bin or when an optional bin with an indicator light is added Set an alarm when the printer requires user intervention When activated Alarm Control lets you set the number of times that the alarm sounds while Cartridge Alarm lets you stop printing when a cartridge low condition occurs For each alarm type select from the following options Off Single Continuous Notes e Off is the factory default setting for Cartridge Alarm Staple Alarm and Hole Punch Alarm This means no alarm will sound e Single is the factory default setting for Alarm Control This sounds three quick beeps Continuous repeats three beeps every 10 seconds Set the amount of time the printer waits after a job is printed before it goes in
151. ing e If Hibernate Timeout on Connection is set to Do Not Hibernate then the printer never automatically hibernates e If Hibernate Timeout on Connection is set to Hibernate then the printer follows the value of the Hibernate Timeout setting except when it is set to Disabled Timeouts Screen Timeout 15 300 sec Set the amount of time in seconds the printer waits before returning the display to the Ready state Note 30 sec is the factory default setting Timeouts Print Timeout Set the amount of time in seconds the printer waits to receive an end of job message before canceling the remainder of the print job Disabled 1 255 sec Notes e 90 sec is the factory default setting e When the timer expires any partially printed page still in the printer is printed and then the printer checks to see if any new print jobs are waiting e Print Timeout is available only when using PCL emulation This setting has no effect on PostScript emulation print jobs Timeouts Set the amount of time in seconds the printer waits for additional Wait Timeout data before canceling a print job Disabled Notes 15 65535 sec e 40 sec is the factory default setting e Wait Timeout is available only when the printer is using PostScript emulation This setting has no effect on PCL emulation print jobs Understanding printer menus Use Timeouts Job Hold Timeout 5 255 sec
152. ing instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions A CAUTION POTENTIAL INJURY The lithium battery in this product is not intended to be replaced There is a danger of explosion if a lithium battery is incorrectly replaced Do not recharge disassemble or incinerate a lithium battery Discard used lithium batteries according to the manufacturer s instructions and local regulations CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching A CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed A CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 Ib and requires two or more trained personnel to lift it safely CAUTION POTENTIAL INJURY Before moving the printer follow these guidelines to avoid personal injury or printer damage Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer e f two or more optional finishers are installed then remove the finishers individually from the printer Notes Make sure to remove the topmost finisher first Toremove the finisher hold the finisher on both sides and then lift the latches to unlock the finisher e ifthe printer does not h
153. int quality and the ability of the printer to feed the paper correctly Leave paper in its original wrapper until it is time to use it This limits the exposure of paper to moisture changes that can degrade its performance Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing Extend the time several days if the storage or transportation environment is very different from the printer environment Thick paper may also require a longer conditioning period Paper and specialty media guide 71 Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper Grain is either grain long running the length of the paper or grain short running the width of the paper For 60 176 g m 16 47 Ib paper grain long paper is recommended Fiber content Most high quality xerographic paper is made from 100 chemically treated pulped wood This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality Paper containing fibers such as cotton can negatively affect paper handling Selecting paper Using the appropriate paper prevents jams and helps ensure trouble free printing To help avoid paper jams and poor print quality e Always use new undamaged paper Before loading paper know the recommended printable side of the paper This information is usually indicated on the paper package Do not use p
154. inter IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e f you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings tab gt Security gt Confidential Print Setup 3 Modify the settings e Set a maximum number of PIN entry attempts When a user exceeds a specific number of PIN entry attempts all of the jobs for that user are deleted e Set an expiration time for confidential print jobs When a user has not printed the jobs within the specified time all of the jobs for that user are deleted 4 Save the modified settings Managing the printer 162 Copying printer settings to other printers Note This feature is available only in network printers 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click the Copy Printer Settings 3 To change the language select a language from the drop down menu and then click Click here to submit language 4 Click Printer Settings 5 Type the IP addresses of the source and target printers in their appropriate fields Note If you want to a
155. intosh users a Customize the settings in the Page Setup dialog if necessary 1 With a document open choose File gt Page Setup 2 Choose a paper size or create a custom size to match the paper loaded 3 Click OK b Customize the settings in the Page Setup dialog if necessary 1 With a document open choose File gt Print If necessary click the disclosure triangle to see more options 2 From the Print dialog and pop up menus adjust the settings if necessary Note To print on a specific paper type adjust the paper type setting to match the paper loaded or select the appropriate tray or feeder 3 Click Print Adjusting toner darkness Using the Embedded Web Server 1 Open a Web browser and then type the IP address of the printer in the address field Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e f you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt Print Settings gt Quality Menu gt Toner Darkness 3 Adjust the toner darkness and then click Submit Printing 79 Using the printer control panel 1 From the printer control panel navigate to gt Settings gt OK gt Print Settings gt OK gt Quality Menu gt OK gt Toner Darkness 2 Adjust the toner darkness and then press oK Printing from a flash drive or a mo
156. inue printing Select Use current supplies to continue printing using the paper loaded in the tray e Cancel the current print job Printer had to restart Last job may be incomplete From the printer control panel select Continue to clear the message and continue printing For more information visit http support lexmark com or contact customer support Parallel port x disabled 56 Do either of the following From the printer control panel select Continue to clear the message and continue printing The printer discards any data received through the parallel port e Select Reset active bin to reset the bin for a linked set of bins Reattach bin x Try one or more of the following Turn off the printer and then turn it back on Reattach the specified bin 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the specified bin 4 Reattach the bin Troubleshooting 195 5 Connect the power cord to a properly grounded electrical outlet 6 Turn the printer back on Remove the specified bin 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the specified bin 4 Contact customer support From the printer control panel press OK to clear the message and print without using the specified bin Reattach bins x y Try one or more of the following Turn off the printer and then turn it back on Reattach the specified bin
157. ion 9 shipping 160 printer control panel adjusting brightness 136 factory defaults restoring 162 indicator light 13 parts 12 Sleep button light 13 using 12 Printer had to restart Last job may be incomplete 194 printer hard disk disposing of 139 encrypting 141 installing 25 removing 29 wiping 141 printer hard disk encryption 141 printer hard disk memory erasing 141 printer information where to find 8 printer is printing blank pages 225 printer messages x page jam clear manual feeder 250 176 x page jam lift front cover to remove cartridge 200 201 167 x page jam open tray x 24x 175 x page jam open upper and lower rear door 231 234 171 x page jam open upper rear door 202 170 x page jam remove paper open expander rear door Leave paper in bin 41y xx 181 x page jam remove paper open finisher rear door Leave paper in bin 451 180 x page jam remove paper open mailbox rear door Leave paper in bin 43y xx 182 x page jam remove paper open stapler door Leave paper in bin 455 457 177 x page jam remove standard bin jam 203 173 x page jam remove tray 1 to clear duplex 235 239 174 Cartridge low 88 xy 184 Cartridge nearly low 88 xy 184 Cartridge very low x estimated pages remain 88 xy 184 Cartridge imaging unit mismatch 41 xy 184 Change paper source to custom string load orientation 184 254 Change paper source to custom ty
158. is solved Step 4 Replace the imaging unit and then resend the print job Do horizontal voids appear on prints Contact customer support The problem is solved a S R Troubleshooting 220 Incorrect margins on prints B ABC DEF Action Yes No Step 1 The problem is solved Go to step 2 a Move the width and length guides in the tray to the correct positions for the paper size loaded b Resend the print job Are the margins correct Step 2 Go to step 3 Do one or more of the From the printer control panel set the paper size in the Paper menu to following match the paper loaded in the tray e Specify the paper size from the tray Does the paper size match the paper loaded in the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper size specified in the tray settings Step 3 The problem is solved Contact customer a Depending on your operating system specify the paper size from support Printing Preferences or from the Print dialog b Resend the print job Are the margins correct Min Troubleshooting Paper curl Action Step 1 Move the width and length guides in the tray to the correct positions for the size of the paper loaded Are the width and length guides positioned correctly Yes Go to step 2 221 No Adjust the width and length guides Step 2 From the prin
159. ity 139 status of parts and supplies checking 144 Stop or Cancel button printer control panel 12 storing paper 73 supplies 149 storing print jobs 81 streaked horizontal lines appear on prints 229 streaked vertical lines appear on prints 230 streaks appear 234 Substitute Size menu 89 supplies checking status 145 checking using the Embedded Web Server 145 conserving 133 storing 149 using genuine Lexmark 146 using recycled paper 133 supplies ordering fuser wiper 148 imaging unit 147 maintenance kit 148 staple cartridges 147 toner cartridges 146 Supply needed to complete job 199 supply notifications configuring 145 supported flash drives 80 supported paper sizes 74 supported paper types 73 supported paper weights 73 T TCP IP menu 99 tips card stock 69 labels paper 69 transparencies 70 toner cartridge replacing 149 151 toner cartridges ordering 146 recycling 137 toner darkness adjusting 78 Index Too many bins attached 58 199 Too many disks installed 58 200 Too many flash options installed 58 200 Too many trays attached 58 200 transparencies loading 62 tips 70 Tray x paper size unsupported 200 trays linking 66 unlinking 66 troubleshooting cannot open Embedded Web Server 235 checking an unresponsive printer 201 contacting customer support 235 solving basic printer problems 201 troubleshooting display printer display is blank 203 troubleshooting paper feed message remain
160. larger capacity Disk must be formatted for use in this device From the printer control panel select Format disk to format the printer hard disk and clear the message Note Formatting deletes all the files stored in the printer hard disk Disk near full Securely clearing disk space Try one or more of the following From the printer control panel press OK to clear the message e Delete fonts macros and other data stored in the printer hard disk Install a printer hard disk with higher capacity Empty the hole punch box 1 Empty the hole punch box For more information see the Cleaning the printer section of the User s Guide 2 Reinsert the hole punch box into the finisher and then press OK onthe printer control panel to clear the message Error reading USB drive Remove USB An unsupported USB device is inserted Remove the USB device and then insert a supported one Error reading USB hub Remove hub An unsupported USB hub has been inserted Remove the USB hub and then install a supported one Imaging unit low 84 xy You may need to order an imaging unit If necessary press OK on the printer control panel to clear the message and continue printing Imaging unit nearly low 84 xy If necessary press OK on the printer control panel to clear the message and continue printing Troubleshooting 188 Imaging unit very low x estimated pages remain 84 xy You may need to replace the ima
161. lative humidity between 40 and 60 percent Store paper in cartons on a pallet or shelf rather than on the floor Store individual packages on a flat surface e Do not store anything on top of individual paper packages e Take paper out of the carton or wrapper only when you are ready to load it in the printer The carton and wrapper help keep the paper clean dry and flat Supported paper sizes types and weights The following tables provide information on standard and optional paper sources and the sizes types and weights of paper they support Note For an unlisted paper size select the closest larger listed size Paper types and weights supported by the printer The printer engine supports 60 176 g m 16 47 lb paper weights Paper type 250 or 550 sheet 2100 sheet tray Multipurpose feeder Duplex trays v v v v Card stock V X J J Paper labels J X V X Vinyl Labels J X J X Pharmacy labels J X V Transparencies V X V X Print on transparencies by batches of only up to 20 to prevent them from sticking together For more information see Tips on using transparencies on page 70 Paper and specialty media guide 74 Paper sizes supported by the printer Paper size Dimensions Standard or Optional Multipurpose Duplex optional 250 or 2100 sheet tray feeder 550 sheet trays A4 210 x 297 mm 8 3 x 11 7 in AS 148 x 210 mm 5 8 x 8 3 in A6 105 x 148 mm 4 1 x 5 8 in
162. loaded software installer from the Web then double click the installer that you have saved in your computer Wait for the Select Installation Type dialog to appear and then click Install Note If you are prompted to run your software installation package then click Run 3 Click Install and then follow the instructions on the computer screen 4 Select Ethernet connection and then click Continue 5 Attach the Ethernet cable when instructed to do so 6 Select the printer from the list and then click Continue Note If the configured printer does not appear in the list then click Modify Search 7 Follow the instructions on the computer screen For Macintosh users 1 Allow the network DHCP server to assign an IP address to the printer 2 Obtain the printer IP address either e From the printer control panel From the TCP IP section in the Network Ports menu e By printing a network setup page or menu settings page and then finding the TCP IP section Note You will need the IP address if you are configuring access for computers on a different subnet than the printer Additional printer setup 41 3 Install the printer driver on the computer a Insert the Software and Documentation CD and then double click the installer package for the printer Follow the instructions on the computer screen Select a destination and then click Continue From the Easy Install screen click Install aoa oo Type the user password and then click OK
163. lose rear door Close the rear door of the printer Complex page some data may not have printed 39 Try one or more of the following e From the printer control panel press OK to clear the message and continue printing Reduce the number and size of fonts the number and complexity of images and the number of pages in the print job e Cancel the print job Install additional printer memory Configuration change some held jobs were not restored 57 Held jobs are unavailable because of any of the following possible changes in the printer e The printer firmware has been updated e The tray for the print job is removed e The print job is sent from a flash drive that is no longer attached to the USB port e The printer hard disk contains print jobs that were stored when the hard disk was installed in a different printer model From the printer control panel press OK to clear the message and continue printing Defective flash detected 51 Try one or more of the following Replace the defective flash memory card From the printer control panel press OK to ignore the message and continue printing e Cancel the current print job Troubleshooting 187 Disk full 62 Try one or more of the following From the printer control panel press OK to clear the message and continue printing e Delete fonts macros and other data stored in the printer hard disk Install a printer hard disk with
164. m PCL Emulation Settings Auto CR after LF On Off Set the printer to print on A4 size paper Notes e 198 mm is the factory default setting e The 203 mm setting sets the width of the page to allow printing of eighty 10 pitch characters Specify whether the printer automatically performs a carriage return CR after a line feed LF control command Note Off is the factory default setting PCL Emulation Settings Auto LF after CR On Off Tray Renumber Assign MP Feeder Off None 0 199 Assign Tray x Off None 0 199 Assign Manual Paper Off None 0 199 Assign Manual Env Off None 0 199 Specify whether the printer automatically performs a line feed LF after a carriage return CR control command Note Off is the factory default setting Configure the printer to work with printer software or programs that use different source assignments for trays and feeders Notes e Off is the factory default setting e None ignores the Select Paper Feed command This option appears only when it is selected by the PCL 5 interpreter e 0 199 allows a custom setting to be assigned 130 Understanding printer menus Tray Renumber Tray Renumber View Factory Defaults MPF Default 8 T1 Default 1 T1 Default 4 T1 Default 5 T1 Default 20 T1 Default 21 Env Default 6 MPaper Default 2 MEnv Default 3 Restore Defaults Display the factory default setti
165. m Names Loading paper and specialty media 68 3 Type a name for the paper type and then click Submit 4 Select a custom type and then verify that the correct paper type is associated with the custom name Note Plain Paper is the factory default paper type for all user defined custom names Using the printer control panel 1 From the printer control panel navigate to i wll gt Settings gt gt Paper Menu gt gt Custom Names 2 Type a name for the paper type and then press OK Assigning a custom paper type Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e f you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt Paper Menu gt Custom Types 3 Select a custom paper type name and then select a paper type Note Paper is the factory default paper type for all user defined custom names 4 Click Submit Using the printer control panel 1 From the printer control panel navigate to gt Settings gt OK gt Paper Menu gt OK gt Custom Types 2 Select a custom paper type name and then select a paper type Note Paper is the factory default paper type for all user defined custom names 3 Press Ok Paper and
166. mer waste Lexmark tests up to 100 post consumer waste content e Temperature and humidity conditions Testing chambers simulate climates from all over the world e Moisture content Business papers should have low moisture 4 5 Bending resistance and proper stiffness means optimum feeding through the printer Paper and specialty media guide 72 e Thickness impacts how much can be loaded into a tray e Surface roughness measured in Sheffield units impacts print clarity and how well toner fuses to the paper e Surface friction determines how easily sheets can be separated e Grain and formation impacts curling which also influences the mechanics of how the paper behaves as it moves through the printer Brightness and texture look and feel Recycled papers are better than ever however the amount of recycled content in a paper affects the degree of control over foreign matter And while recycled papers are one good path to printing in an environmentally responsible manner they are not perfect The energy required to de ink and deal with additives such as colorants and glue often generates more carbon emissions than does normal paper production However using recycled papers enables better resource management overall Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products To gain a better understanding of the impact of printers on the environment the company
167. mit Recycling Lexmark provides collection programs and environmentally progressive approaches to recycling For more information see e The Notices chapter The Environmental Sustainability section of the Lexmark Web site at www lexmark com environment e The Lexmark recycling program at www lexmark com recycle Recycling Lexmark products To return Lexmark products for recycling 1 Go to www lexmark com recycle 2 Find the product type you want to recycle and then select your country or region from the list 3 Follow the instructions on the computer screen Note Printer supplies and hardware not listed in the Lexmark collection program may be recycled through your local recycling center Contact your local recycling center to determine the items they accept Recycling Lexmark packaging Lexmark continually strives to minimize packaging Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of These efficiencies result in fewer greenhouse emissions energy savings and natural resource savings Lexmark cartons are 100 recyclable where corrugated recycling facilities exist Facilities may not exist in your area The foam used in Lexmark packaging is recyclable where foam recycling facilities exist Facilities may not exist in your area When you return a cartridge to Lexmark you can reuse the box that the ca
168. mple list 1 From the printer control panel navigate to gt Settings gt OK gt Reports gt OK gt Print Fonts 2 Press the up or down arrow button to select the font setting 3 Press OK Note The PPDS fonts appear only when the PPDS data stream is activated Printing a directory list From the printer control panel navigate to gt Settings gt Reports gt OK gt Print Directory gt OK Note The Print Directory menu item appears only when an optional flash memory or printer hard disk is installed Canceling a print job Canceling a print job from the printer control panel From the printer control panel press EJ gt Ok Canceling a print job from the computer For Windows users 1 Open the printers folder In Windows 8 From the Search charm type run and then navigate to Apps list gt Run gt type control printers gt OK In Windows 7 or earlier a Click re or click Start and then click Run b Inthe Start Search or Run dialog type control printers c Press Enter or click OK Printing 2 Double click the printer icon 3 Select the print job you want to cancel 4 Click Delete For Macintosh users 1 From the Apple menu navigate to either of the following System Preferences gt Print amp Scan gt select your printer gt Open Print Queue e System Preferences gt Print amp Fax gt select your printer gt Open Print Queue 2 From the printer window select the pri
169. n on the printer Additional printer setup 35 Note When the printer software and any optional trays are installed you may need to manually add the options in the printer driver to make them available for print jobs For more information see Updating available options in the printer driver on page 38 To uninstall the optional trays slide the latch on the right side of the printer toward the front of the printer until it clicks into place and then remove stacked trays one at a time from the top to the bottom Attaching cables A CAUTION POTENTIAL INJURY Do not set up this product or make any electrical or cabling connections such as a power cord a fax feature or USB cable during a lightning storm Connect the printer to the computer using a USB cable or Ethernet cable Make sure to match the following e The USB symbol on the cable with the USB symbol on the printer e The appropriate Ethernet cable to the Ethernet port e The appropriate parallel cable with the parallel port Additional printer setup 36 Use the To 1 Parallel port Connect the printer to a computer Note This can also be used in installing an optional Internal Solutions Port ISP 2 USB port Attach an optional wireless network adapter 3 Ethernet port Connect the printer to a network 4 USB printer port Connect the printer to a computer 5 Security slot Attach a lock that will secure the controller board 6 Printer power cord s
170. n the paper guides are aligned with the paper size indicators on the tray b Resend the print job Do the trays link correctly Step 2 a Fromthe printer control panel set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked Note The paper size and type must match for trays to be linked b Resend the print job Yes The problem is solved The problem is solved Do the trays link correctly Unexpected page breaks occur Action Step 1 Adjust the print timeout settings a From the printer control panel navigate to Settings gt General Settings gt Timeouts gt Print Timeout b Select a higher setting and then press OK c Resend the print job Did the file print correctly Yes The problem is solved 215 Go to step 2 Contact customer support a Go to step 2 Step 2 a Check the original file for manual page breaks b Resend the print job Did the file print correctly The problem is solved Contact customer support Troubleshooting Print quality problems Characters have jagged or uneven edges N ABC DEF Action Step 1 a Printafontsample list to check if the fonts you are using are supported by the printer 1 From the printer control panel navigate to Menus gt Reports gt Print Fonts 2 Select PCL Fonts or PostScript Fonts b Resend the print job Are you using fonts that are su
171. nd character representation and control codes are not executed e To exit or deactivate Hex Trace turn off or reset the printer Coverage Estimator Off On Provide an estimate of the percentage coverage of toner on a page The estimate is printed on a separate page at the end of each print job Note Off is the factory default setting Understanding printer menus 127 XPS menu Print Error Pages Print a page containing information on errors including XML markup errors Off Note Off is the factory default setting On PDF menu Scale to Fit Yes No Scale page content to fit the selected paper size Note No is the factory default setting Annotations Print annotations in a PDF Do Not Print Print Note Do Not Print is the factory default setting PostScript menu Print PS Error Print a page containing the PostScript error On Off Lock PS Startup Mode On Off Note Off is the factory default setting Disable the SysStart file Note Off is the factory default setting Font Priority Establish the font search order Resident Flash Disk Notes Resident is the factory default setting e This menu item is available only when a formatted flash memory option card or printer hard disk is installed and operating properly e Make sure the flash memory option or printer hard disk is not read write write or password protected
172. nd other held jObS cccsccscccccccccesssssnsnseceecececeseesnsaeeseeecesseesesssssseseeeeeeeseeseeeeesees 81 St ring print jobs inthe Printer miscet oeenn be a a ae i a e dle heeds extents ees 81 Printing confidential and other held jobs ssssssssssssssssssssssssssssssssssssstrrssrssssrssseressrtensressresssrenstsesssnsrennstensstensett 82 Printing information paS anea neoa a aara ae aaen Ea TETO AAAA REA EE Ea ESER TAA E E Sies 83 Printing a font s amplelistninsinii eie ia rrei iani i aiara teoa ial iaraa rraiki reiia 83 PrintingadirectOry A I E E AE EE E E et ee eee ee 83 C n eling a print jobro e a aE Tua E a E eta a I wu nada EE a Taa ANE 83 Canceling a print job from the printer control panel ssssssssssssssssssssssssresssssressssssressssssresesssseessssssresreesesssrene 83 Canceling a print job from the COMPUTED omais pe aieia ea AA i A i AATE EAT Eia AEAEE 83 Understanding printer MeNus ccsccsscssscsssccssccssccssccsscssscesscesscssssesseessssOD MG NUS Stieren iran AE ew ae tetera ta eet ead ne on Re a ew te EA 85 Paper MENU cores Sais tee ces N EAE choad E tunes AEA Maw eoca lds Satan Ted ane ieaabdoakaaes N A cheat 86 REPOFtSIMEN Us sistent EEEE A ATAA Aa ede aa eee eases eae 96 NGtWOrk POFES MON Us sii fcccuceeededsuevclcsucdssadousccdevevedsssbioustodeceeecossbatdciwcececeadedavsetaclecevegcsisustosrenduttievcedeesSsae 97 SECUPILY E s tc2zakee batt Jef caveedabs E TER TA cath ecslacdaaaatiescdeadecset a E S
173. nd the print job Is the print still too dark Print is too light Action Step 1 a Fromthe Quality menu on the printer control panel increase the toner darkness Note 8 is the factory default setting b Resend the print job Is the print still too light Contact customer support Yes Go to step 2 The problem is solved No The problem is solved Step 2 From the printer control panel set the paper type texture and weight in the Paper menu to match the paper loaded in the tray Is the tray set to the type texture and weight of the paper loaded Go to step 3 Change the paper type texture and weight to match the paper loaded in the tray Step 3 a Depending on your operating system specify the paper type texture and weight from Printing Preferences or from the Print dialog b Resend the print job Is the print still too light Go to step 4 The problem is solved Troubleshooting Action Step 4 Make sure that the paper has no texture or rough finishes Are you printing on textured or rough paper Yes From the printer control panel change the texture settings in the Paper Texture menu to match the paper you are printing on 225 No Go to step 5 Step 5 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print j
174. ng assigned to each tray or feeder Restore all tray and feeder assignments to the factory default settings Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl Univers Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancery NewSansMTJA NewSansMTCS NewSansMTCT NewSansMTKO Yes i No HTML menu Font Name Joanna MT Set the default font for HTML documents Albertus MT Letter Gothic Note The Times font is used in HTML documents that do not Antique Olive Lubalin Graph specify a font Apple Chancery Marigold Arial MT Monalisa Recut Avant Garde Monaco Bodoni New CenturySbk Bookman New York Chicago Optima Clarendon Oxford 131 Understanding printer menus Font Size Set the default font size for HTML documents 1 255 pt Notes 12 ptis the factory default setting Font size can be increased in 1 point increments Scale Scale the default font for HTML documents 1 400 Notes e 100 is the factory default setting e Scaling can be increased in 1 increments Orientation Set the page orientation for HTML documents Portrait Note Portrait is the factory default setting Landscape Margin Size Set the page margin for HTML documents 8 255 mm Notes e 19 mm is the factory default setting e Margin size can be increased in 1 mm increments Backgrounds Specify whether to print ba
175. nt job you want to cancel and then delete it 84 Understanding printer menus Understanding printer menus Menus list Paper Menu Default Source Paper Size Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin Setup Security Confidential Print Erase Temporary Data Files Security Audit Log Set Date and Time Reports Menu Settings Page Device Statistics Stapler Test Network Setup Page Profiles List Print Fonts Print Directory Asset Report Settings General Settings Flash Drive Menu Print Settings 85 Network Ports Active NIC Standard Network 2 Standard USB Parallel x Serial x SMTP Setup Help Print All Guides Print Quality Printing Guide Media Guide Print Defects Guide Menu Map Information Guide Connection Guide Moving Guide Supplies Guide 1 Depending on the printer setup this menu item appears as Network Setup Page or Network x Setup Page 2 Depending on the printer setup this menu item appears as Standard Network or Network x Understanding printer menus Paper menu Default Source menu Use Default Source Tray x MP Feeder Manual Paper Paper Size Type menu 86 To Set a default paper source for all print jobs Notes e Tray 1 standard tray is the factory default setting From the Paper menu set Configure MP to Cassette for MP Feeder to appear as a menu setting e If t
176. ntial Damage Use of third party supplies or parts can affect warranty coverage Damage caused by the use of third party supplies or parts are not covered by the warranty To accept any and all of these risks and to proceed with the use of non genuine supplies or parts in your printer press OK and EJ on the printer control panel simultaneously for 15 seconds to clear the message and continue printing If you do not wish to accept these risks then remove the third party supply or part from your printer and then install a genuine Lexmark supply or part Note For the list of supported supplies see the Ordering supplies section of the User s Guide or visit www lexmark com Troubleshooting 194 Not enough free space in flash memory for resources 52 Try one or more of the following From the printer control panel press OK to clear the message and continue printing e Delete fonts macros and other data stored in the flash memory From the printer control panel navigate to gt Settings gt OK gt Settings gt OK gt Print Settings gt OK gt Utilities Menu gt OK gt Format Flash gt OK gt Yes gt e Use a larger capacity flash memory card Note Downloaded fonts and macros that are not stored in the flash memory are deleted when the printer is turned off or restarted Paper changes needed Try one or more of the following From the printer control panel select Prompt for each page to cont
177. ntrol panel The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e f you are using a proxy server then temporarily disable it to load the Web page correctly 2 Add the printer For IP printing a From the Apple menu navigate to either of the following System Preferences gt Print amp Scan System Preferences gt Print amp Fax b Click c Click the IP tab d Type the printer IP address in the address field and then click Add For AppleTalk printing Additional printer setup 46 Notes Make sure AppleTalk is activated on your printer This feature is supported only in Mac OS X version 10 5 a From the Apple menu navigate to System Preferences gt Print amp Fax b Click and then navigate to AppleTalk gt select the printer gt Add Setting up serial printing Use serial printing to print when the computer is far from the printer or to print at a reduced speed After installing the serial or communication COM port configure the printer and the computer Make sure you have connected the serial cable to the COM port on your printer 1 Set the parameters in the printer a From the printer control panel navigate to the menu for the port settings b Locate the menu for the serial port settings and then adjust the settings if necessary c Save the modified settings and then print a menu settings page 2 Install the printer driver a Obtain a copy o
178. ob Is the print still too light Step 6 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Install the imaging unit and then the cartridge b Resend the print job Is the print still too light Go to step 6 Go to step 7 The problem is solved The problem is solved Step 7 Replace the imaging unit and then resend the print job Is the print still too light Printer is printing blank pages Contact customer support The problem is solved Troubleshooting Action Step 1 a Check if there is packing material left on the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Checkifthe packing material is properly removed from the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Reinstall the imaging unit and then the cartridge b Resend the print job Is the printer still printing blank pages Yes Go to step 2 226 The problem is solved Step 2 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the im
179. ocket Connect the printer to a properly grounded electrical outlet Warning Potential Damage Do not touch the USB cable any wireless network adapter or the printer in the area shown while actively printing Loss of data or a malfunction can occur Note This feature is available only if you purchase optional trays and a caster base After attaching the Ethernet cable and power cord neatly tuck the cables in the channels at the back of the printer Additional printer setup 37 Setting up the printer software Installing the printer software Notes e If you installed the printer software on the computer before but need to reinstall the software then uninstall the current software first e Close all open software programs before installing the printer software 1 Obtain a copy of the software installer package e From the Software and Documentation CD that came with your printer From our Web site Go to www lexmark com and then navigate to SUPPORT amp DOWNLOADS gt select your printer gt select your operating system gt download your software installer package 2 Do either of the following e If you are using the Software and Documentation CD then insert the CD and wait for the installation dialog to appear If the installation dialog does not appear then do the following Additional printer setup 38 In Windows 8 From the Search charm type run and then navigate to Apps list gt Run gt type D Setup
180. og b Resend the print job Do print irregularities still appear Step 2 Go to step 3 Specify the paper size From the printer control panel set the paper size and type in the Paper and type from the tray menu to match the paper loaded in the tray settings to match the paper loaded in the Do the printer settings match the type and weight of the paper loaded in tray the tray Step 3 Go to step 4 The problem is solved Step 4 Check if the paper loaded in the tray has texture or rough finishes Are you printing on textured or rough paper From the printer control panel set the paper texture in the Paper menu to match the paper loaded in the tray Go to step 5 Step 5 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do print irregularities still appear Step 6 Replace the imaging unit and then resend the print job Do print irregularities still appear Go to step 6 Contact customer support at http support lexmar k com or your service representative The problem is solved The problem is solved Troubleshooting Print is too dark N ABC DEF Action Step 1 a From the Quality menu on the printer control panel reduce the toner darkness Note 8 is the factory default setting b Resend the print job Is the print still too dark Step 2
181. on Method connects the printer to a wireless network when buttons on both the printer and the access point wireless router are pressed within a given period of time Start PIN Method connects the printer to a wireless network when a PIN on the printer is entered into the wireless settings of the access point Automatically detect the connection method that an access point with 802 11b g n ee E Enable WPS uses Start Push Button Method or Start PIN Method Disable Note Disable is the factory default setting Network Mode Specify the network mode BSS Type Notes Infrastructure Ad hoc e Infrastructure is the factory default setting This lets the printer access a network using an access point Ad hoc configures wireless connection directly between the printer and a computer Compatibility Specify the wireless standard for the wireless network 802 11b g Note 802 11b g n is the factory default setting Understanding printer menus 102 Choose Network Select an available network for the printer to use View Signal Quality View the quality of the wireless connection View Security Mode View the encryption method for the wireless network AppleTalk menu Note This menu appears only in printer models that are connected to an Ethernet network or when an optional wireless network adapter is installed To access the menu navigate to either of the following e Network Ports gt Standard Network gt St
182. on the printer control panel to clear the message Insert staple cartridge Do either of the following e Insert a staple cartridge For more information see the instruction sheet that came with the supply From the printer control panel press OK to clear the message and print without using the staple finisher Troubleshooting 189 Insert Tray x Insert the indicated tray into the printer Install bin x Try one or more of the following e Install the specified bin 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Install the specified bin 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on e Cancel the print job e Reset active bin Install Tray x Try one or more of the following Install the specified tray 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Install the specified tray 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on e Cancel the print job Reset the active bin Insufficient memory for Flash Memory Defragment operation 37 Try one or more of the following From the printer control panel press OK to stop the defragmentation and continue printing Delete fonts macros and other data in the printer memory From the printer control panel navigate to gt Settings gt OK gt Settings gt OK gt Print Settings gt OK
183. ong Edge Short Edge Specify the number of holes to be made on the prints Notes e 3 holes is the U S factory default setting 4 holes is the international factory default setting e This menu appears only when a supported staple hole punch finisher is installed Define the way duplexed pages are bound and printed Notes e Long Edge assumes binding along the long edge of the page left edge for portrait and top edge for landscape This is the factory default setting Short Edge assumes binding along the short edge of the page top edge for portrait and left edge for landscape Paper Saver Orientation Auto Landscape Portrait Specify the orientation of a multiple page document Notes Auto is the factory default setting e This setting affects jobs if the value of the Paper Saver setting in the same menu is not set to Off Paper Saver Off 2 Up 3 Up 4 Up 6 Up 9 Up 12 Up 16 Up a Specify that multiple page images be printed on one side of a paper Notes e Off is the factory default setting The number selected is the number of page images that will print per side Understanding printer menus Use Paper Saver Border None Solid 119 To Print a border on each page image when using N Up pages per side Notes None is the factory default setting e This setting affects jobs if the value of the Paper Saver setting in the same menu is not set to O
184. ons Setup documentation The setup documentation came with the printer and is also available at Connecting the printer http support lexmark com Installing the printer software Additional setup and instructions for using the printer User s Guide and Quick Reference Guide The guides may e Selecting and storing paper and specialty media be available on the Software and Documentation CD For more information visit e Loading paper S Pap http support lexmark com Configuring printer settings e Viewing and printing documents and photos Setting up and using the printer software e Configuring the printer on a network Caring for and maintaining the printer Troubleshooting and solving problems Instructions for Networking Guide Open the Software and e Connecting the printer to an Ethernet network Documentation CD and then navigate to Documentation gt User s Guide and other publications gt Troubleshooting printer connection problems Networking Guide Help using the printer software Windows or Mac Help Opena printer software program or application and then click Help Click 2 to view context sensitive information Notes Help is automatically installed with the printer software The printer software is located in the printer program folder or on the desktop depending on your operating system Learning about the printer 9 What are you looking for Fin
185. ons Port on page 19 b Print a menu settings page and then check if the ISP is listed in the Installed Features list Is the ISP listed in the Installed Features list Yes Go to step 2 207 No Check if you have a supported ISP Note An ISP from another printer may not work on this printer Step 2 Check the cable and the ISP connection a Use the correct cable and then make sure it is securely connected to the ISP b Check if the ISP solution interface cable is securely connected into the receptacle of the controller board Note The ISP solution interface cable and the receptacle on the controller board are color coded Does the Internal Solutions Port operate correctly The problem is solved Contact customer support USB parallel interface card does not operate correctly Action Step 1 Make sure the USB or parallel interface card is installed a Install the USB or parallel interface card For more information see a Installing an Internal Solutions Port on page 19 b Print a menu settings page and then check if the USB or parallel interface card is listed in the Installed Features list Is the USB or parallel interface card listed in the Installed Features list Step 2 Check the cable and the USB or parallel interface card connection Use the correct cable and then make sure it is securely connected to the USB or parallel interface card Does
186. ooting 231 Action Yes No Step 3 Go to step 4 The problem is solved a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do streaked vertical lines appear on prints Step 4 Go to step 5 The problem is solved a Reinstall the imaging unit 1 Remove the toner cartridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 2 Install the imaging unit and then the cartridge b Resend the print job Do streaked vertical lines appear on prints Step 5 Contact customer The problem is solved Replace the imaging unit and then resend the print job support at http support lexmar k com or your service representative Do streaked vertical lines appear on prints Toner specks appear on prints Replace the imaging unit and then resend the print job Contact customer The problem is solved support Do toner specks appear on prints Toner fog or background shading appears on prints Troubleshooting Action Step 1 a Reinstall the imaging unit 1 Remove the toner cartridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print
187. or pages with partial prints to the standard bin after a jammed page is cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages However the Auto setting reprints jammed pages if adequate printer memory is available Clearing jams 166 Jam location Printer message What to do Remove paper from the stapler bin open the stapler stapler door Leave paper in bin 455 door then remove the staple cartridge and then 457 remove the jammed staples 2 Standard bin x page jam remove standard bin Remove jammed paper from the standard bin jam 203 3 Inside the printer x page jam lift front cover to remove Open the front cover and the multipurpose feeder cartridge 200 201 then remove the toner cartridge and the imaging unit and then remove the jammed paper 4 Multipurpose feeder x page jam clear manual Remove all paper from the multipurpose feeder and feeder 250 then remove the jammed paper 1 Staple finisher x page jam remove paper open 5 Duplex area x page jam remove tray 1 to clear Pull out tray 1 completely then push down the front duplex 235 239 duplex flap and then remove the jammed paper 6 Trays x page jam open tray x 24x Pull out the indicated tray and then remove the jammed paper 7 Output expander x page jam remove paper open Open the rear door of the output expande
188. or scalable typographic fonts Notes e 12 is the factory default setting Point size refers to the height of the characters in the font One point equals approximately 0 014 inch e Point sizes can be increased or decreased in 0 25 point increments PCL Emulation Settings Pitch 0 08 100 Specify the font pitch for scalable monospaced fonts Notes 10 is the factory default setting Pitch refers to the number of fixed space characters per inch cpi e Pitch can be increased or decreased in 0 01 cpi increments For nonscalable monospaced fonts the pitch appears on the display but it cannot be changed PCL Emulation Settings Orientation Portrait Landscape Specify the orientation of text and graphics on the page Notes e Portrait is the factory default setting Portrait prints text and graphics parallel to the short edge of the page Landscape prints text and graphics parallel to the long edge of the page Understanding printer menus Use PCL Emulation Settings Lines per Page 1 255 129 To Specify the number of lines that print on each page Notes 60 is the US factory default setting 64 is the international default setting The printer sets the amount of space between each line based on the Lines per Page Paper Size and Orientation settings Select the Paper Size and Orientation you want before setting Lines per Page PCL Emulation Settings A4 Width 198 mm 203 m
189. ory default setting It provides compatibility with most existing parallel ports and is the recommended setting Standard tries to resolve parallel port communication problems Determine if the printer honors printer hardware initialization requests from the computer Notes e Off is the factory default setting e The computer requests initialization by activating the Init signal from the parallel port Many personal computers activate the Init signal each time the computer is turned on Determine if the parallel port data is sampled on the leading or trailing edge of a strobe Note On is the factory default setting Understanding printer menus 106 Use To Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs On Notes off Auto e Auto is the factory default setting e Off filters print jobs using the standard protocol On processes raw binary PostScript print jobs ENA Address Set the network address information for an external print server YYY YYY YYY YYY Note This menu item is available only if the printer is attached to an external print server through the USB port ENA Netmask Set the netmask information for an external print server YYY YYY YYY YYY Note This menu item is available only if the printer is attached to an external print server through the USB port ENA Gateway Set the gateway information for an external print server YYY YYY YYY YYY Note This menu item is
190. ost name defined in the TCP IP menu is used as the default log file prefix a Delete confidential and held jobs from the printer hard disk Notes Selecting a setting affects only print jobs that are resident in the printer Bookmarks print jobs on flash drives and other types of held jobs are not affected e Not Restored removes all Print and Hold jobs that are not restored from the printer hard disk or memory Format the flash memory Warning Potential Damage Do not turn off the printer while the flash memory is being formatted Notes e Yes deletes all data stored in flash memory e No cancels the format request Flash memory refers to the memory added by installing a flash memory card in the printer The flash memory option card must not be read write or write protected e This menu item appears only when a non defective flash memory card is installed Delete Downloads on Disk Delete Now Do Not Delete Delete downloads from the printer hard disk including all held jobs buffered jobs and parked jobs Notes Delete Now sets the printer to delete the downloads and allows the display to return to the originating screen after the deletion e Do Not Delete sets the printer to return to the originating screen after the deletion Activate Hex Trace Assist in isolating the source of a print job problem Notes e When activated all data sent to the printer is printed in hexadecimal a
191. otential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer first before touching any controller board electronic components or connectors 1 Access the controller board For more information see Accessing the controller board on page 14 2 If an optional printer hard disk is installed then remove the printer hard disk first For more information see Removing a printer hard disk on page 29 Additional printer setup 3 Unpack the ISP kit 1 ISP solution Screw for attaching the plastic bracket to the ISP 2 3 Screws for attaching the ISP mounting bracket to the controller board shield 4 Plastic bracket 4 Remove the metal cover from the ISP opening a Loosen the screw b Lift the metal cover and then pull it out completely Additional printer setup 21 5 Align the posts of the plastic bracket with the holes on the controller board cage and then press the plastic bracket on the controller board cage until it clicks into place Make sure the cables are neatly tucked under the plastic bracket 6 Install the ISP on the plastic bracket Note Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass through the ISP opening in the controller board cage Additional printer setup 7 Lower the ISP toward the plastic bracket until the ISP is seated between
192. paper or recycled paper Unacceptable paper examples Test results indicate that the following paper types are at risk for use with laser printers e Chemically treated papers used to make copies without carbon paper also known as carbonless papers e Preprinted papers with chemicals that may contaminate the printer Preprinted papers that can be affected by the temperature in the printer fuser e Preprinted papers that require a registration the precise location on the page greater than 2 3 mm 0 9 in such as optical character recognition OCR forms In some cases registration can be adjusted with a software application to successfully print on these forms e Coated papers erasable bond synthetic papers thermal papers Rough edged rough or heavily textured surface papers or curled papers e Recycled papers that fail EN12281 2002 European testing e Paper weighing less than 60 g m 16 Ib e Multiple part forms or documents Paper and specialty media guide 73 For more information about Lexmark visit www lexmark com General sustainability related information can be found at the Environmental Sustainability link Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality e For best results store paper where the temperature is 21 C 70 F and the relative humidity is 40 percent Most label manufacturers recommend printing in a temperature range of 18 24 C 65 75 F with re
193. pe name load orientation 185 Change paper source to paper size load orientation 185 Change paper source to paper type paper size load orientation 185 Check tray x connection 185 Close door or insert cartridge 186 Close finisher rear door 186 Close rear door 186 Complex page some data may not have printed 39 186 Configuration change some held jobs were not restored 57 186 Defective flash detected 51 186 Disk full 62 187 Disk must be formatted for use in this device 187 Disk near full Securely clearing disk space 187 Empty the hole punch box 187 Error reading USB drive Remove USB 187 Error reading USB hub Remove hub 187 Imaging unit low 84 xy 187 Imaging unit nearly low 84 xy 187 Imaging unit very low x estimated pages remain 84 xy 188 Incompatible output bin x 59 188 Incompatible tray x 59 188 Incorrect paper size open paper source 34 188 Insert hole punch box 188 Insert staple cartridge 188 Insert Tray x 189 Install bin x 189 Install Tray x 189 Insufficient memory for Flash Memory Defragment operation 37 189 Insufficient memory to collate job 37 190 Insufficient memory to support Resource Save feature 35 190 Insufficient memory some Held Jobs were deleted 37 189 Index Insufficient memory some held jobs will not be restored 37 190 Load paper source with custom string orientation 190 Load paper source wit
194. perties 4 Click the Configuration tab Additional printer setup 39 5 Do either of the following e Click Update Now Ask Printer e Under Configuration Options manually add any installed hardware options 6 Click Apply For Macintosh users 1 From the Apple menu navigate to either of the following System Preferences gt Print amp Scan gt select your printer gt Options amp Supplies gt Driver System Preferences gt Print amp Fax gt select your printer gt Options amp Supplies gt Driver 2 Add any installed hardware options and then click OK Networking Notes e Purchase a MarkNet N8350 wireless network adapter first before setting up the printer on a wireless network For information on installing the wireless network adapter see the instruction sheet that came with the adapter e A Service Set Identifier SSID is a name assigned to a wireless network Wired Equivalent Privacy WEP Wi Fi Protected Access WPA WPA2 and 802 1X RADIUS are types of security used on a network Preparing to set up the printer on an Ethernet network To configure your printer to connect to an Ethernet network organize the following information before you begin Note If your network automatically assigns IP addresses to computers and printers continue on to installing the printer e Avalid unique IP address for the printer to use on the network The network gateway e The network mask e Anickname for th
195. ported imaging unit 32 xy 198 Replace wiper 198 replacing a staple cartridge 154 replacing supplies staple cartridge 154 replacing the fuser wiper 156 replacing the fuser wiper cover assembly 155 replacing the toner cartridge 149 151 Reports menu 96 reserve print jobs 81 printing from a Macintosh computer 82 printing from Windows 82 Restore held jobs 198 S safety information 6 7 security modifying confidential print settings 161 Security Audit Log menu 111 security lock 139 security settings erasing 140 security Web page where to find 142 selecting a location for the printer 9 selecting paper 71 Serial x menu 106 Serial port x disabled 56 198 serial printing setting up 46 Set Date and Time menu 111 setting paper size 49 paper type 49 TCP IP address 99 setting the Universal paper size 49 setting up serial printing 46 setting up the printer on an Ethernet network Macintosh only 40 on an Ethernet network Windows only 40 Setup menu 120 shipping the printer 160 Sleep button printer control panel 12 Sleep mode adjusting 135 SMTP Setup menu 108 Some held jobs were not restored 199 standard 250 sheet tray loading 49 standard 550 sheet tray loading 49 Standard Network menu 97 Standard network software error 54 199 standard tray loading 49 Standard USB menu 102 Standard USB port disabled 56 199 staple cartridge replacing 154 256 staple cartridges ordering 147 statement of volatil
196. pport Web site at http support lexmark com Standard USB port disabled 56 Try one or more of the following From the printer control panel press OK to clear the message and continue printing Note The printer discards any data received through the USB port From the printer control panel set USB Buffer to Auto Supply needed to complete job Try one or more of the following From the printer control panel select Prompt for supplies to view all error messages that indicate what supplies are needed to continue processing the current job and then press OK to clear the message and continue printing 1 Order the missing supply immediately 2 Install the supply For more information see the instruction sheet that came with the supply e Cancel the print job then install the missing supply and then resend the print job Too many bins attached 58 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the extra bins 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on Troubleshooting 200 Too many disks installed 58 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the extra printer hard disks 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on Too many flash options installed 58 1 Turn off the printer 2 Unplug the power cord from the elect
197. pported by the printer Yes Go to step 2 216 No Select a font that is supported by the printer Step 2 Check if the fonts installed on the computer are supported by the printer Are the fonts installed on the computer supported by the printer X The problem is solved Contact customer support Clipped pages or images Leading edge Trailing edge Action Step 1 a Move the width and length guides in the tray to the correct positions for the paper loaded b Resend the print job Is the page or image clipped Yes Go to step 2 a The problem is solved Troubleshooting Action Step 2 From the printer control panel set the paper size and type in the Paper menu to match the paper loaded in the tray Do the paper size and type match the paper loaded in the tray Step 3 a Depending on your operating system specify the paper size from Printing Preferences or from the Print dialog b Resend the print job Is the page or image clipped Step 4 a Reinstall the imaging unit 1 Remove the toner cartridge 2 Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Install the imaging unit and then the cartridge b Resend the print job Is the page or image clipped Yes Go to step 3 Go to step 4
198. presses the hard disk to break component parts and render them unreadable e Milling Physically shreds the hard disk into small metal bits Note Most data can be erased electronically but the only way to guarantee that all data is completely erased is to physically destroy each hard disk where data is stored Erasing volatile memory The volatile memory RAM installed in your printer requires a power source to retain information To erase the buffered data turn off the printer Erasing non volatile memory Erase individual settings device and network settings security settings and embedded solutions by following these steps 1 Turn off the printer 2 Hold down 2 and 6 on the keypad while turning the printer on Release the buttons only when the screen with the progress bar appears The printer performs a power on sequence and then the Configuration menu appears When the printer is fully turned on a list of functions appears on the printer display 3 Press the up or down arrow button until Wipe All Settings appears The printer will restart several times during this process Note Wipe All Settings securely removes device settings solutions jobs and passwords from the printer memory 4 Navigate to Back gt Exit Config Menu The printer will perform a power on reset and then return to normal operating mode Securing the printer 141 Erasing printer hard disk memory Notes Some printer models may not hav
199. print Action Step 1 a From the document you are trying to print open the Print dialog and check if you have selected the correct printer Note If the printer is not the default printer then you must select the printer for each document that you want to print b Resend the print job Do the jobs print Step 2 a Check if the printer is plugged in and turned on and if Ready appears on the printer display b Resend the print job Do the jobs print Yes The problem is solved The problem is solved No Go to step 2 Go to step 3 Step 3 Ifan error message appears on the printer display then clear the message Note The printer continues to print after clearing the message Do the jobs print Step 4 a Check if the ports USB serial or Ethernet are working and if the cables are securely connected to the computer and the printer Note For more information see the setup documentation that came with the printer b Resend the print job Do the jobs print eee The problem is solved The problem is solved Go to step 4 Go to step 5 Troubleshooting 214 Action Yes No Step 5 The problem is solved Go to step 6 a Turn off the printer then wait for about 10 seconds and then turn the printer back on b Resend the print job Do the jobs print Step 6 The problem is solved Contact customer a Remove and then reinstall the printer software
200. r Note Make sure all paper fragments are removed 3 Insert the tray 4 To clear the message and continue printing select Next gt OK gt Clear the jam press OK gt OK Clearing jams 175 x page jam open tray x 24x 1 Check which tray is indicated on the printer display 2 Lift the tray slightly and then pull it out completely 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4 Insert the tray 5 To clear the message and continue printing select Next gt OK gt Clear the jam press OK gt OK Clearing jams 176 x page jam clear manual feeder 250 1 From the multipurpose feeder firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 Flex the sheets back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface 3 Reload paper into the multipurpose feeder 4 Slide the paper guide until it lightly rests against the edge of the paper 5 Toclear the message and continue printing select Next gt OK gt Clear the jam press OK gt OK Clearing jams 177 x page jam remove paper open stapler door Leave paper in bin 455 457 1 From the stapler bin firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed
201. r Check if the tray is selected support From the application you are using select the tray If you are using Mac OS X version 9 then make sure the printer is set up in Chooser Does the tray operate properly Troubleshooting Cannot detect internal option Action Step 1 Turn off the printer then wait for about 10 seconds and then turn on the printer Does the internal option operate correctly Yes The problem is solved 205 No Go to step 2 Step 2 Check if the internal option is properly installed in the controller board a Turnoffthe printer using the power switch and then unplug the power cord from the electrical outlet b Make sure the internal option is installed in the appropriate connector in the controller board c Connect the power cord to the printer then to a properly grounded electrical outlet and then turn on the printer Is the internal option properly installed in the controller board Step 3 Print a menu settings page and then check to see if the internal option is listed in the Installed Features list Is the internal option listed in the menu settings page Step 4 a Check if the internal option is selected It may be necessary to manually add the internal option in the printer driver to make it available for print jobs For more information see Updating available options in the printer driver on page 38 b Resend the print job Doe
202. r and then expander rear door Leave paper in remove the jammed paper bin 41y xx 8 Upper rear door x page jam open upper rear Open the rear door of the printer and then remove door 202 the jammed paper Clearing jams 167 Jam location Printer message What to do Upper door and rear x page jam open upper and lower duplex area rear door 231 234 Mailbox x page jam remove paper open Open the rear door of the mailbox and then remove mailbox rear door Leave paper in the jammed paper bin 43y xx Open the rear door of the printer and the rear duplex area and then remove the jammed paper 11 Staple finisher rear x page jam remove paper open Open the rear door of the staple finisher and then door finisher rear door Leave paper in remove the jammed paper bin 451 x page jam lift front cover to remove cartridge 200 201 A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching 1 Lift the front cover and then pull down the multipurpose feeder door Clearing jams 168 2 Lift the green handle and then pull the toner cartridge out of the printer 3 Place the cartridge aside 4 Lift the green handle and then pull the imaging unit out of the printer 5 o 5 Place the imaging unit aside on a flat smooth surface Warning Potential Damage
203. r a properly grounded and easily accessible electrical outlet Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a flat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airflow of air conditioners heaters or ventilators Free from direct sunlight and humidity extremes Observe the recommended temperatures and avoid fluctuations 15 6 to 327 C 60 to 90 Storage temperature 40 to 43 C 40 to 110 F Allow the following recommended amount of space around the printer for proper ventilation Learning about the printer 10 1 Right side 305 mm 12 in 2 Front 508 mm 20 in 3 Leftside 305 mm 12 in 4 Rear 305 mm 12 in 5 Top 115 mm 4 5 in Printer configurations Basic model Standard bin Printer control panel Multipurpose feeder Standard 250 or 550 sheet tray Tray 1 Learning about the printer 11 Fully configured model CAUTION TIPPING HAZARD Floor mounted configurations require additional furniture for stability You must use either a printer stand or printer base if you are using multiple input options If you purchased a printer with a similar configuration then you may need additional furniture For more information see www lexmark com multifunctionp
204. r control panel navigate to gt Settings gt OK gt Paper Menu gt OK gt Paper Size Type gt OK 2 Press the up or down arrow button to select the tray or feeder and then press oK 3 Press the up or down arrow button to select the paper size and then press OK 4 Press the up or down arrow button to select the paper type and then press OK to change the settings Configuring Universal paper settings The Universal paper size is a user defined setting that lets you print on paper sizes that are not preset in the printer menus Notes e The smallest supported Universal size is 70 x 127 mm 2 76 x 5 inches for one sided printing and 105 x 148 mm 4 13 x 5 83 inches for two sided duplex printing e The largest supported Universal size is 216 x 356 mm 8 5 x 14 inches for one sided and two sided printing e When printing on paper less than 210 mm 8 3 inches wide the printer prints at a reduced speed to prevent damage to the fuser From the printer control panel navigate to gt Settings gt OK gt Paper Menu gt OK gt Universal Setup gt OK gt Units of Measure gt OK gt select unit of measure gt OK Loading the 250 or 550 sheet tray A CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull out the tray Notes e When loading folio legal or Oficio size paper lift the tray slightly an
205. r digit PIN 5 Click OK or Print 6 From the printer control panel release the print job e For confidential print jobs navigate to Held jobs gt select your user name gt Confidential Jobs gt enter the PIN gt select the print job gt specify the number of copies gt Print For other print jobs navigate to Held jobs gt select your user name gt select the print job gt specify the number of copies gt Print For Macintosh users 1 With a document open choose File gt Print If necessary click the disclosure triangle to see more options 2 From the print options or Copies amp Pages pop up menu choose Job Routing 3 Select the print job type Confidential Repeat Reserve or Verify and then assign a user name For a confidential print job also enter a four digit PIN 4 Click OK or Print 5 From the printer control panel release the print job e For confidential print jobs navigate to Held jobs gt select your user name gt Confidential Jobs gt enter the PIN gt select the print job gt specify the number of copies gt Print For other print jobs navigate to Held jobs gt select your user name gt select the print job gt specify the number of copies gt Print Printing 83 Printing information pages if For more information on printing information pages see Printing a menu settings page on page 47 and Printing a network setup page on page 48 Printing a font sa
206. r digits using the numbers 0 9 Repeat Job Expiration Lets you print and store print jobs in the printer memory for reprinting Lets you print one copy of a print job while the printer holds the remaining copies It allows you to examine if the first copy is satisfactory The print job is automatically deleted from the printer memory once all copies are printed Verify Job Expiration Lets you store print jobs for printing at a later time The print jobs are held until deleted from the Held Jobs menu Reserve Job Expiration Notes e Confidential Verify Reserve and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs e You can set the printer to store print jobs in the printer memory until you start the print job from the printer control panel e All print jobs that can be initiated by the user at the printer are called held jobs 2 Press OK Printing 82 Printing confidential and other held jobs Note Confidential and Verify print jobs are automatically deleted from memory after printing Repeat and Reserve jobs are held in the printer until you choose to delete them For Windows users 1 With a document open click File gt Print 2 Click Properties Preferences Options or Setup 3 Click Print and Hold 4 Select the print job type Confidential Repeat Reserve or Verify and then assign a user name For a confidential print job also enter a fou
207. r printer Warning Potential Damage Failure to maintain optimum printer performance or to replace parts and supplies may cause damage to your printer Cleaning the printer Cleaning the printer Note You may need to perform this task after every few months Warning Potential Damage Damage to the printer caused by improper handling is not covered by the printer warranty 1 Make sure that the printer is turned off and unplugged from the electrical outlet A CAUTION SHOCK HAZARD To avoid the risk of electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding 2 Remove paper from the standard bin and multipurpose feeder 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Dampen a clean lint free cloth with water and use it to wipe the outside of the printer Warning Potential Damage Do not use household cleaners or detergents to prevent damage to the exterior of the printer 5 Make sure all areas of the printer are dry before sending a new print job Emptying the hole punch box 1 Pull out the hole punch box Maintaining the printer 144 2 Empty the container 3 Insert the emptied hole punch box back into the finisher until it clicks into place Checking the status of parts and supplies A message appears on the printer display when a replacement suppl
208. ransparencies from sticking together in the bin You can also remove transparencies from the bin by batches of 20 Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability Consider these factors before printing on them Weight The printer trays and multipurpose feeder can automatically feed paper weights between 60 176 g m 16 47 Ib grain long paper The 2100 sheet tray can automatically feed paper weights up to 60 135 g m 16 36 lb grain long paper Paper lighter than 60 g m 16 Ib might not be stiff enough to feed properly and may cause jams Note Two sided printing is supported for 60 176 g m 16 47 Ib paper Curl Curl is the tendency for paper to curl at its edges Excessive curl can cause paper feeding problems Curl can occur after the paper passes through the printer where it is exposed to high temperatures Storing paper unwrapped in hot humid cold or dry conditions even in the trays can contribute to paper curling prior to printing and can cause feeding problems Smoothness Paper smoothness directly affects print quality If paper is too rough toner cannot fuse to it properly If paper is too smooth it can cause paper feeding or print quality issues Always use paper between 100 and 300 Sheffield points smoothness between 150 and 250 Sheffield points produces the best print quality Moisture content The amount of moisture in paper affects both pr
209. red for scan to e mail privileges Note No authentication required is the factory default setting Device Initiated E mail None Use Device SMTP Credentials Device Userid Device Password x Specify what credentials will be used when communicating to the SMTP server Notes e None is the factory default setting for Device Initiated E mail Device Userid and Device Password are used to log in to the SMTP server when Use Device SMTP Credentials is selected Security menu Confidential Print menu Max Invalid PIN Off 2 10 Limit the number of times an invalid PIN can be entered Notes e This menu appears only when a formatted non defective printer hard disk is installed Once the limit is reached the print jobs for that user name and PIN are deleted Note Off is the factory default setting Understanding printer menus 110 Use Confidential Job Expiration Off 1 hour 4 hours 24 hours 1 week Repeat Job Expiration Off 1 hour 4 hours 24 hours 1 week Verify Job Expiration Off 1 hour 4 hours 24 hours 1 week To Limit the amount of time a confidential print job stays in the printer before it is deleted Notes e If the Confidential Job Expiration setting is changed while confidential print jobs reside in the printer RAM or printer hard disk then the expiration time for those print jobs does not change to the new default value e
210. reduce your carbon footprint by using recycled paper and the following printing suggestions such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper For more information on how you can quickly save paper and energy using one printer setting see Using Eco Mode on page 134 Using recycled paper As an environmentally conscious company Lexmark supports the use of recycled office paper produced specifically for i use in laser printers For more information on recycled papers that work well with your printer see Using recycled paper and other office papers on page 71 Conserving supplies Use both sides of the paper If your printer model supports duplex printing then you can control whether print appears on one or two sides of the paper by selecting 2 sided printing from the Print dialog or from the Lexmark Toolbar Place multiple pages on one sheet of paper You can print up to 16 consecutive pages of a multiple page document onto one side of a single sheet of paper by selecting a setting from the Multipage printing N Up section of the Print dialog screen Check your first draft for accuracy Before printing or making multiple copies of a document e Use the preview feature which you can select from the Print dialog or from the Lexmark Toolbar to see how the document will look like before you print it e Print one copy of the document to check its content and format
211. rical outlet 3 Remove the extra flash memory 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on Too many trays attached 58 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the extra trays 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on Tray x paper size unsupported The paper size in the specified tray is unsupported Replace it with a supported paper size Unformatted flash detected 53 Try one or more of the following e From the printer control panel press OK to stop the defragmentation and continue printing Format the flash memory device Note If the error message remains then the flash memory device may be defective and need to be replaced Unsupported disk An unsupported disk has been inserted Remove the unsupported disk and then install a supported one Troubleshooting 201 Unsupported option in slot x 55 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the unsupported option card from the printer controller board and then replace it with a supported card 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on USB port x disabled 56 Try one or more of the following From the printer control panel select Continue to clear the message and continue printing The printer discards
212. rinters The following illustration shows the maximum number of optional finishers and trays that are supported by the printer For more information on other configurations visit www lexmark com multifunctionprinters 8 Hardware option Alternative hardware option Staple finisher Output expander e 4 bin mailbox Staple hole punch finisher 4 bin mailbox e Output expander High capacity output expander Staple hole punch finisher Caster base None 2100 sheet tray None 550 sheet tray 250 sheet tray 250 sheet tray 550 sheet tray 4 bin mailbox Output expander Output expander 4 bin mailbox Learning about the printer 12 The staple hole punch finisher must not be combined with any other output option In a configuration with two or more optional finishers e The staple finisher must always be on top e The high capacity output expander must always be at the bottom e The output expander is the only option that can be placed on top of the high capacity output expander e The output expander and mailbox may be installed in any order When using optional trays e Always use a caster base when the printer is configured with a 2100 sheet tray e The 2100 sheet tray must always be at the bottom of a configuration e A maximum of four optional trays may be configured with the printer e The optional 250 and 550 sheet trays may be installed in any order Using the printer control panel
213. rtridge came in Lexmark will recycle the box Returning Lexmark cartridges for reuse or recycling Lexmark Cartridge Collection Program diverts millions of Lexmark cartridges from landfills annually by making it both easy and free for Lexmark customers to return used cartridges to Lexmark for reuse or recycling One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling Boxes used to return the cartridges are also recycled Saving money and the environment 138 To return Lexmark cartridges for reuse or recycling follow the instructions that came with your printer or cartridge and use the prepaid shipping label You can also do the following 1 Go to www lexmark com recycle 2 From the Toner Cartridges section select your country or region 3 Follow the instructions on the computer screen Securing the printer 139 Securing the printer Using the security lock feature The printer is equipped with a security lock feature When a lock compatible with most laptop computers is attached the printer is locked When locked the controller board shield and the controller board cannot be removed Attach a security lock to the printer in the location shown Statement of Volatility Your printer contains various types of memory that can store device and network settings and user data Type of memory Description Volatile memory Your printer uses standard random access memory
214. s 1 Turn off the printer Unplug the power cord from the electrical outlet Remove the specified bins Reattach the bins uu A WwW N Connect the power cord to a properly grounded electrical outlet 6 Turn the printer back on Remove the specified bins 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the specified bins 4 Contact customer support From the printer control panel press OK to clear the message and print without using the specified bins Reinstall missing or unresponsive cartridge 31 xy Try one or more of the following e Check if the toner cartridge is missing If missing install the toner cartridge For information on installing the cartridge see the Replacing supplies section of the User s Guide e ifthe toner cartridge is installed then remove the unresponsive toner cartridge and then reinstall it Note If the message appears after reinstalling the supply then the cartridge is defective Replace the toner cartridge Troubleshooting 196 Reinstall missing or unresponsive fuser 31 xy Try one or more of the following Remove the unresponsive fuser and then reinstall it Note If the message appears after reinstalling the supply then the fuser is defective Replace the fuser e Install the missing fuser For more information on installing the fuser see the instruction sheet that came with the part Reinstall missing or unresponsive imaging
215. s after jam is cleared 209 troubleshooting print error reading flash drive 210 held jobs do not print 209 incorrect characters print 210 incorrect margins on prints 220 jammed pages are not reprinted 208 job prints from wrong tray 211 job prints on wrong paper 211 jobs do not print 213 Large jobs do not collate 211 multiple language PDF files do not print 212 paper curl 221 paper frequently jams 208 print job takes longer than expected 212 tray linking does not work 214 unexpected page breaks occur 215 troubleshooting print quality blank pages 225 characters have jagged edges 216 clipped pages or images 216 compressed images appear on prints 217 gray background on prints 218 horizontal voids appear on prints 219 print irregularities 221 print is too dark 223 print is too light 224 printer is printing solid black pages 226 repeating defects appear on prints 227 shadow images appear on prints 228 skewed print 228 streaked horizontal lines appear on prints 229 streaked vertical lines 230 toner fog or background shading appears on prints 231 toner rubs off 232 toner specks appear on prints 231 transparency print quality is poor 233 uneven print density 233 white streaks on a page 234 troubleshooting printer options 2100 sheet tray problems 204 internal option is not detected 205 internal print server 205 Internal Solutions Port 207 tray problems 206 USB parallel interface card 207 troubleshoo
216. s menu to configure automatic tray linking Specify the paper size loaded in the multipurpose feeder Notes Letter is the US factory default setting A4 is the international factory default setting From the Paper menu set Configure MP to Cassette for MP Feeder Size to appear as a menu e The multipurpose feeder does not automatically detect paper size Make sure to set the paper size value MP Feeder Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x Specify the paper type loaded in the multipurpose feeder Notes e Plain Paper is the factory default setting From the Paper menu set Configure to Cassette for MP Feeder Type to appear as a menu Note Only installed trays and feeders are listed in this menu Understanding printer menus 88 Manual Paper Size A4 AS A6 JIS BS Letter Legal Executive Oficio Mexico Folio Statement Universal Specify the size of the paper being manually loaded Note Letter is the US factory default setting A4 is the international factory default setting Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x Specify the paper type being manually loaded Notes e Plain Paper is t
217. s on the long edge of the paper are on the right side of the tray One sided printing Two sided printing Note If the holes on the long edge of the paper are on the left side of the tray then a jam may occur Do not slide the paper into the tray Load paper as shown in the illustration Loading paper and specialty media e Make sure the paper is below the solid line which is the maximum paper fill indicator Warning Potential Damage Overfilling the tray can cause paper jams 54 Loading paper and specialty media 55 e When using card stock labels or other types of specialty media make sure the paper is below the dashed line which is the alternate paper fill indicator 6 For custom or Universal size paper adjust the paper guides to lightly touch the sides of the stack and then lock the length guide 7 Insert the tray 8 From the printer control panel set the paper size and paper type in the Paper menu to match the paper loaded in the tray Note Set the correct paper size and type to avoid paper jams and print quality problems Loading paper and specialty media 56 Loading the 2100 sheet tray A CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull out the tray 2 Adjust the width and length guides Loading A5 size paper a Pull up and slide the width guide to the position for A5 Loa
218. s the internal option operate correctly May Go to step 3 Go to step 4 The problem is solved Connect the internal option to the controller board Reinstall the internal option Contact customer support Internal print server does not operate correctly Action Step 1 Reinstall the internal print server a Remove and then install the internal print server For more information see Installing an Internal Solutions Port on page 19 b Print a menu settings page and then check if the internal print server is listed in the Installed Features list Is the internal print server listed in the Installed Features list ie Yes Go to step 2 No Check if the internal print server is supported by the printer Note An internal print server from another printer may not work with this printer Troubleshooting Action Step 2 Check the cable and the internal print server connection Use the correct cable and then check if it is securely connected to the internal print server Does the internal print server operate correctly Tray problems Action Step 1 a Pull out the tray and then do one or more of the following e Check for paper jams or misfeeds e Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray e If you are printing on custom size paper then make sure that the paper guides rest agains
219. seeesesseseeeess 184 SolVing printer proble MSnase iae enee aea a aea devessdzdutsccdeacedsds cssadauedeadschaddecsuuealutensiavaatacesee s 201 Solving print problems sisser a e E a a E a a aa aa aiie 209 Embedded Web Server does not OPen ccccceeeeessssessensnsaeanaceceeceeseecessesesesnensnsausueeeeeceseeeeseeseseseseeeness 235 Contacting Customer SUPDOTE rerni terer eE ED nry EEEE VEKONY K EEA SAAE EEE BEREE nOA EEEE ESPEN NEREA OEL TEE 235 Contents 5 Doi E E EEE E EEIN E E E wandededescicaesaitvacverdon 2 OE Product INFOMATION ccccccccseecccceeecccecescecceeesecceesssececeueeceesusseeeesseeceeeseeeeuusseseusscsseuuscesacseueueeseeaeesees 237 o Lola M ALONE IE EEE AER TEE E TAE isle teal cient Geet ied ea hte heed 237 Power consumption u ccccic concede cadt cele A R E AEOS TAR AA AA AR 241 e S AE EENS E A TEINE ERA EAEE ENER EEE EEE ATEN AERA L i Safety information 6 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible Do not place or use this product near water or wet locations A CAUTION POTENTIAL INJURY This product uses a laser Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure This product uses a printing process that heats the print media and the heat may cause the media to release emissions You must understand the section in your operat
220. sen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface Note Avoid touching the printable side of the transparencies Be careful not to scratch them 5 Load the paper or specialty media Note Slide the stack gently into the multipurpose feeder until it comes to a stop Load only one size and type of paper or specialty media at a time e Make sure the paper fits loosely in the multipurpose feeder lies flat and is not bent or wrinkled e There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not Loading paper and specialty media 65 Without an optional staple finisher With an optional staple finisher One sided printing One sided printing Two sided duplex printing Two sided duplex printing e If you are loading prepunched paper for use with the staple finisher then make sure the holes on the long edge of the paper are on the right side of the tray One sided printing Two sided printing Ni A Note If the holes on the long edge of the paper are on the left side of the tray then a jam may occur Loading paper and specialty media 66 e Make sure the paper or specialty media is below the maximum paper fill indicator Warning Potential Damage Overfilling the feeder can cause paper jams 6 For custom or Universal size paper adjust the width guides to lightly touch the sides of
221. sible for loss of or damage to a product in transit to the Remarketer or the Lexmark designated location When warranty service involves the exchange of a product or part the item replaced becomes the property of the Remarketer or Lexmark The replacement may be a new or repaired item The replacement item assumes the remaining warranty period of the original product Notices 248 Replacement is not available to you if the product you present for exchange is defaced altered in need of a repair not included in warranty service damaged beyond repair or if the product is not free of all legal obligations restrictions liens and encumbrances As part of your warranty service and or replacement Lexmark may update the firmware in your printer to the latest version Firmware updates may modify printer settings and cause counterfeit and or unauthorized products supplies parts materials such as toners and inks software or interfaces to stop working Authorized use of genuine Lexmark products will not be impacted Before you present this product for warranty service remove all print cartridges programs data and removable storage media unless directed otherwise by Lexmark For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area contact Lexmark on the World Wide Web Remote technical support is provided for this product throughout its warranty period For products no longer covere
222. sit the Lexmark Web site at http support lexmark com and then select one of the following Tech Library You can browse our library of manuals support documentation drivers and other downloads to help you solve common problems E mail You can send an e mail to the Lexmark team describing your problem A service representative will respond and provide you with information to solve your problem Live chat You can chat directly with a service representative They can work with you to solve your printer problem or provide assistance through Assisted Service where the service representative can remotely connect to your computer through the Internet to troubleshoot problems install updates or complete other tasks to help you successfully use your Lexmark product Telephone support is also available In the U S or Canada call 1 800 539 6275 For other countries or regions visit http support lexmark com Notices 237 Notices Product information Product name Lexmark MS710 and MS711 Machine type 4063 Model s 832 835 Edition notice June 2013 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do
223. st ensure that the antenna is located or pointed such that it does not emit RF fields in excess of Health Canada limits for the general population consult Safety Code 6 obtainable from Health Canada s Web site www hc sc gc ca rpb The term IC before the certification registration number only signifies that the Industry Canada technical specifications were met Industry Canada Canada Cet appareil est conforme la norme RSS 210 d Industry Canada Son fonctionnement est soumis aux deux conditions suivantes 1 cet appareil ne doit pas provoquer d interf rences et 2 il doit accepter toute interf rence recue y compris celles risquant d alt rer son fonctionnement Cet appareil a t con u pour fonctionner uniquement avec l antenne fournie L utilisation de toute autre antenne est strictement interdite par la r glementation d Industry Canada En application des r glementations d Industry Canada l utilisation d une antenne de gain sup rieur est strictement interdite Pour emp cher toute interf rence radio au service faisant l objet d une licence cet appareil doit tre utilis l int rieur et loin des fen tres afin de garantir une protection optimale Notices 245 Si le mat riel ou son antenne d mission est install a l ext rieur il doit faire l objet d une licence L installateur de cet quipement radio doit veiller a ce que l antenne soit implant e et dirig e de mani re n mettre aucun champ HF d
224. t States High Yield Toner Cartridge 525HL Extra High Yield Toner Cartridge 525XL This toner cartridge is supported only in the MS711 printer model For more information on countries located in a region visit www lexmark com regions lt d Item Regular cartridge Worldwide High Yield Toner Cartridge 520HAL Extra High Yield Toner Cartridge 520XAL2 1 This cartridge is supported only in the MS710 printer model 2 This cartridge is supported only in the MS711 printer model Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner For more information on replacing the imaging unit see the instruction sheet that came with the supply Part name Lexmark Return Program Regular Ordering staple cartridges Part name Part number Staple cartridges 25A0013 Maintaining the printer 148 Ordering a fuser wiper Part number Oil wiper in bag 40x8579 Wax wiper in bag 40X8581 Ordering a maintenance kit To identify the supported fuser type view the label on the fuser Do either of the following e Remove the toner cartridge and the imaging unit The two digit fuser type code such as 11 or 13 can be seen on the front of the fuser Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality
225. t the edges of the paper e Make sure the paper is below the maximum paper fill indicator e Make sure paper lies flat in the tray b Check if the tray closes properly Is the tray working Step 2 a Turn off the printer then wait about 10 seconds and then turn the printer back on b Resend the print job Is the tray working Yes The problem is solved Yes The problem is solved The problem is solved 206 No Contact customer support E Go to step 2 Go to step 3 Step 3 Check if the tray is installed and recognized by the printer Print a menu settings page and then check if the tray is listed in the Installed Features list Is the tray listed in the menu settings page Step 4 Check if the tray is available in the printer driver Note If necessary manually add the tray in the printer driver to make it available for print jobs For more information see Updating available options in the printer driver on page 38 Is the tray available in the printer driver Go to step 4 The problem is solved Reinstall the tray For more information see the setup documentation that came with the tray Contact customer support Troubleshooting Internal Solutions Port does not operate correctly Action Step 1 Make sure the Internal Solutions Port ISP is installed a Install the ISP For more information see Installing an Internal Soluti
226. talled On Notes Auto e Off is the factory default setting e On buffers print jobs on the printer hard disk Auto buffers print jobs only when the printer is busy processing data from another input port Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs On Notes Off Auto e Auto is the factory default setting e Off filters print jobs using the standard protocol On processes raw binary PostScript print jobs Standard Network Setup OR Show and set the printer network settings Network x Setup Note The Wireless menu appears only when the printer is connected to a wireless Reports network Network Card TCP IP IPv6 Wireless AppleTalk Reports menu To access the menu navigate to either of the following e Network Ports gt Standard Network gt Standard Network Setup gt Reports e Network Ports gt Network x gt Network x Setup gt Reports Use a Ke Print Setup Page Print a report containing information about the network printer settings such as the TCP IP address Understanding printer menus 99 Network Card menu To access the menu navigate to either of the following e Network Ports gt Standard Network gt Standard Network Setup gt Network Card e Network Ports gt Network x gt Network x
227. tandards with the use of specific manufacturer s components The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of other replacement parts CAUTION POTENTIAL INJURY Do not cut twist bind crush or place heavy objects on the power cord Do not subject the power cord to abrasion or stress Do not pinch the power cord between objects such as furniture and walls If any of these things happen a risk of fire or electrical shock results Inspect the power cord regularly for signs of such problems Remove the power cord from the electrical outlet before inspecting it Refer service or repairs other than those described in the user documentation to a service representative A CAUTION SHOCK HAZARD Do not set up this product or make any electrical or cabling connections such as a power cord a fax feature or USB cable during a lightning storm CAUTION TIPPING HAZARD Floor mounted configurations require additional furniture for stability You must use either a printer stand or printer base if you are using multiple input options If you purchased a printer with a similar configuration then you may need additional furniture For more information see www lexmark com multifunctionprinters SAVE THESE INSTRUCTIONS Learning about the printer 8 Learning about the printer Finding information about the printer What are you looking for Find it here Initial setup instructi
228. tch Set the printer to automatically switch to PCL emulation when a print job received On through a serial port requires it regardless of the default printer language off Notes Onis the factory default setting e When set to Off the printer does not examine incoming data The printer uses PostScript emulation if PS SmartSwitch is set to On It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job received On through a serial port requires it regardless of the default printer language Off Notes e Onis the factory default setting e When set to Off the printer does not examine incoming data The printer uses PCL emulation if PCL SmartSwitch is set to On It uses the default printer language specified in the Setup menu if PCL SmartSwitch is set to Off NPA Mode Set the printer to perform the special processing required for bidirectional On communication following the conventions defined by the NPA protocol Off Notes Auto ee e Auto is the factory default setting e Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Understanding printer menus Use Parallel Buffer Disabled Auto 3K to maximum size allowed Job Buffering Off On Auto 105 To Set the size of the parallel input buffer No
229. ted Setup 3 Press OK and then follow the instructions on the printer display Connecting the printer to a wireless network using Wi Fi Protected Setup Before you begin make sure that e The access point wireless router is Wi Fi Protected Setup WPS certified or WPS compatible For more information see the documentation that came with your access point e A wireless network adapter is installed in the printer and is working properly For more information see the instruction sheet that came with the wireless network adapter Using the Push Button Configuration PBC method 1 From the printer control panel navigate to gt Settings gt OK gt Network Ports gt OK gt Network x gt OK gt Network x Setup gt OK gt Wireless gt OK gt Wireless Connection Setup gt OK gt Wi Fi Protected Setup gt OK gt Start Push Button Method gt OK 2 Follow the instructions on the printer display Using the Personal Identification Number PIN method 1 From the printer control panel navigate to gt Settings gt OK gt Network Ports gt OK gt Network x gt OK gt Network x Setup ROK gt Wireless gt OK gt Wireless Connection Setup A OK gt Wi Fi Protected Setup gt OK gt Start PIN Method gt OK 2 Copy the eight digit WPS PIN 3 Open a Web browser and then type the IP address of your access point in the address bar Notes The IP address appears as four sets o
230. ted to the network print a network setup page Then in the Network Card x section see if the status is Connected Changing port settings after installing a new network Internal Solutions Port When a new Lexmark Internal Solutions Port ISP is installed in the printer the printer configurations on computers that access the printer must be updated since the printer will be assigned a new IP address All computers that access the printer must be updated with this new IP address Notes e f the printer has a static IP address then you do not need to make any changes to the computer configurations e f the computers are configured to use the network name instead of an IP address then you do not need to make any changes to your computer configurations If you are adding a wireless ISP to a printer previously configured for an Ethernet connection then make sure the printer is disconnected from the Ethernet network when you configure the printer to operate wirelessly If the printer is connected to the Ethernet network then the wireless configuration completes but the wireless ISP is inactive To activate the wireless ISP disconnect the printer from the Ethernet network turn off the printer and then turn it back on Only one network connection is active at a time To switch between Ethernet and wireless connection types turn off the printer connect the cable to switch to an Ethernet connection or disconnect the cable to switch to
231. tential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer first before touching any controller board electronic components or connectors An optional memory card can be purchased separately and attached to the controller board 1 Access the controller board For more information see Accessing the controller board on page 14 2 Unpack the memory card Warning Potential Damage Do not touch the connection points along the edge of the card Doing so may cause damage 3 Align the notch 1 on the memory card with the ridge 2 on the connector Additional printer setup 19 4 Push the memory card straight into the connector and then push the card toward the controller board wall until it clicks into place 5 Reattach the controller board shield and then the controller board access cover Installing an Internal Solutions Port The controller board supports one optional Lexmark Internal Solutions Port ISP Note This task requires a flat head screwdriver CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning P
232. ter control panel set the paper type and weight in the Paper menu to match the paper loaded in the tray Do the paper type and weight match the type and weight of the paper in the tray Step 3 a Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog b Resend the print job Is the paper still curled Step 4 a Remove the paper from the tray and then turn it over b Resend the print job Is the paper still curled Go to step 3 Go to step 4 Go to step 5 Specify the paper type and weight from the tray settings to match the paper loaded in the tray The problem is solved The problem is solved Step 5 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Is the paper still curled Na Contact customer support The problem is solved Print irregularities Leading edge Trailing edge Troubleshooting Action Step 1 a Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray b Resend the print job Do print irregularities still appear Yes Go to step 2 222 The problem is solved a Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dial
233. tes Auto is the factory default setting Disabled turns off job buffering Any print jobs already buffered on the printer hard disk are printed before normal processing resumes e The parallel buffer size setting can be changed in 1 KB increments e The maximum size allowed depends on the amount of memory in the printer the size of the other link buffers and whether Resource Save is set to On or Off e To increase the maximum size range for the Parallel Buffer disable or reduce the size of the USB serial and network buffers e Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Temporarily store print jobs on the printer hard disk before printing Notes e Off is the factory default setting On buffers print jobs on the printer hard disk e Auto buffers print jobs only if the printer is busy processing data from another input port e Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Advanced Status On Off Protocol Standard Fastbytes Honor Init On Off Parallel Mode 2 On Off ee MLL Enable bidirectional communication through the parallel port Notes Onis the factory default setting Off disables parallel port negotiation Specify the parallel port protocol Notes e Fastbytes is the fact
234. the bin list Understanding printer menus Reports menu Reports menu Use Menu Settings Page Device Statistics Stapler Test 96 V Print a report containing information about the paper loaded in trays installed memory total page count alarms timeouts printer control panel language TCP IP address status of supplies status of the network connection and other information Print a report containing printer statistics such as supply information and details about printed pages Print a report that confirms that the staple finisher is functioning properly Note This menu appears only if an optional staple finisher is installed Network Setup Page Print a report containing information about the network printer settings such as the TCP IP address information Note This menu item appears only in network printers or in printers connected to print servers PostScript Fonts Print Directory Network x Setup Page Print a report containing information about the network printer settings such as the TCP IP address information Notes e This menu item is available only when more than one network option is installed This menu item appears only in network printers or in printers connected to print servers Profiles List Print a list of profiles stored in the printer Note This menu item appears only when LDSS is enabled Print Fonts Print a report of all the fonts available for the printer lang
235. the paper stack from the standard bin Replace cartridge 0 estimated pages remain 88 xy Replace the toner cartridge to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Replacing supplies section of the User s Guide Note If you do not have a replacement cartridge then see the Ordering supplies section of the User s Guide or visit www lexmark com Replace cartridge printer region mismatch 42 xy Install a toner cartridge that matches the region number of the printer x indicates the value of the printer region y indicates the value of the cartridge region x and y can have the following values List of printer and toner cartridge regions Region number Region 1 United States Canada 2 European Economic Area EEA Switzerland 3 Asia Pacific Australia New Zealand 4 Latin America 5 Africa Middle East rest of Europe 9 Invalid J Notes The x and y values are the xy of the error code shown on the printer control panel The x and y values must match for printing to continue Replace imaging unit 0 estimated pages remain 84 xy Replace the imaging unit to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Replacing supplies section of the User s Guide Note If you do not have a replacement imaging unit then see the Ord
236. the receptacle of the controller board Note The plugs and receptacles are color coded Additional printer setup 29 JTLANWANNS Removing a printer hard disk Note This task requires a flat head screwdriver A CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Additional printer setup 30 Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors 1 Access the controller board For more information see Accessing the controller board on page 14 2 Unplug the printer hard disk interface cable from the controller board leaving the cable attached to the printer hard disk To unplug the cable squeeze the paddle at the plug of the interface cable to disengage the latch before pulling out the cable JTAAANAANNS 3 Remove the screws holding the printer hard disk in place Additional printer setup 31 4 Remove the printer hard disk 5 Set aside the printer hard disk Installing hardware options Order of installation
237. the stack 7 From the printer control panel set the paper size and type in the Paper menu to match the paper loaded in the tray Note Set the correct paper size and type to avoid paper jams and print quality problems Linking and unlinking trays Linking and unlinking trays 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address on the printer control panel in the TCP IP section under the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e f you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt Paper Menu 3 Change the paper size and type settings for the trays you are linking e To link trays make sure the paper size and type for the tray match that of the other tray e To unlink trays make sure the paper size or type for the tray does not match that of the other tray 4 Click Submit Loading paper and specialty media 67 Note You can also change the paper size and type settings using the printer control panel For more information see Setting the paper size and type on page 49 Warning Potential Damage Paper loaded in the tray should match the paper type name assigned in the printer The temperature of the fuser varies according to the specified paper type Printing issues may occur if settings are not properly configured Creating a
238. ties 221 print job canceling from the printer control panel 83 canceling from computer 83 print quality troubleshooting blank pages 225 characters have jagged edges 216 clipped pages or images 216 compressed images appear on prints 217 gray background on prints 218 horizontal voids appear on prints 219 print irregularities 221 print is too dark 223 print is too light 224 Index printer is printing solid black pages 226 repeating defects appear on prints 227 shadow images appear on prints 228 skewed print 228 streaked horizontal lines appear on prints 229 streaked vertical lines 230 toner fog or background shading appears on prints 231 toner rubs off 232 toner specks appear on prints 231 transparency print quality is poor 233 uneven print density 233 white streaks 234 Print Settings menu 117 print troubleshooting error reading flash drive 210 held jobs do not print 209 incorrect characters print 210 incorrect margins on prints 220 jammed pages are not reprinted 208 job prints from wrong tray 211 job prints on wrong paper 211 jobs do not print 213 Large jobs do not collate 211 multiple language PDF files do not print 212 paper curl 221 paper frequently jams 208 print job takes longer than expected 212 tray linking does not work 214 unexpected page breaks occur 215 printer configurations 10 finishing features 75 minimum clearances 9 models 10 moving 9 158 160 selecting a locat
239. ting 1 The printer generates an e mail about the status of the supply when supply notification is enabled 2 The printer stops when some supplies become empty to prevent damage 4 Click Submit Ordering supplies To order parts and supplies in the U S contact Lexmark at 1 800 539 6275 for information about Lexmark authorized supplies dealers in your area In other countries or regions visit the Lexmark Web site at www lexmark com or contact the place where you purchased the printer Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts Use of third party supplies or parts may affect the performance reliability or life of the printer and its imaging components Use of third party supplies or parts can affect warranty coverage Damage caused by the use of third party supplies or parts is not covered by the warranty All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third party supplies or parts are used Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer Its accuracy may vary significantly and is dependent on many factors such as actual document content print quality settings and other printer se
240. ting printing printing slows down 214 U uneven print density 233 Unformatted flash detected 53 200 Universal paper size setting 49 Universal Setup menu 93 unlinking trays 66 Unsupported option in slot x 55 201 Unsupported USB hub please remove 187 updating options in printer driver 38 USB port 35 printer control panel 12 USB port x disabled 56 201 257 USB parallel interface card troubleshooting 207 using Hibernate mode 136 using recycled paper 133 using the printer control panel 12 Utilities menu 126 V verify print jobs 81 printing from a Macintosh computer 82 printing from Windows 82 vertical voids appear 234 voids appear 234 volatile memory 139 erasing 140 volatility statement of 139 W wiping printer hard disk 141 Wireless menu 101 wireless network configuration information 41 wireless network setup using the Embedded Web Server 44 wireless setup wizard using 42 X XPS menu 127
241. to a reduced power state Notes e 30 is the factory default setting Disabled appears only when Energy Conserve is set to Off Lower settings conserve more energy but may require longer warm up times Select a high setting if the printer is in constant use Under most circumstances this keeps the printer ready to print with minimum warm up time Understanding printer menus Timeouts Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month Timeouts Hibernate Timeout on Connection Do Not Hibernate Hibernate 115 Set the printer to operate at a low power state Notes e When the Hibernate Timeout timer expires the printer uses Ethernet connection to check the value of Hibernate Timeout on Connection e If Hibernate Timeout on Connection is set to Do Not Hibernate then the printer never automatically hibernates e f Hibernate Timeout on Connection is set to Hibernate then the printer follows the Hibernate Timeout value except when it is set to Disabled e Disabled is the factory default setting except for European Union countries and Switzerland e 3 days is the factory default setting for European Union countries and Switzerland Set the printer to follow the setting of Hibernate Timeout even when an active Ethernet connection exists Notes e Do Not Hibernate is the factory default sett
242. to clear the message and continue printing Note If no paper is loaded in the feeder then the printer manually overrides the request and then prints from an automatically selected tray e Cancel the current job Load Manual Feeder with paper type paper size orientation Try one or more of the following e Load the feeder with the correct size and type of paper From the printer control panel press OK to clear the message and continue printing Note If no paper is loaded in the feeder then the printer manually overrides the request and then prints from an automatically selected tray e Cancel the current job Maintenance kit low 80 xy You may need to order a maintenance kit For more information visit the Lexmark support Web site at http support lexmark com or contact customer support and then report the message If necessary press OK on the printer control panel to clear the message and continue printing Maintenance kit nearly low 80 xy For more information visit the Lexmark support Web site at http support lexmark com or contact customer support and then report the message If necessary press OK on the printer control panel to clear the message and continue printing Troubleshooting 193 Maintenance kit very low x estimated pages remain 80 xy You may need to replace the maintenance kit very soon For more information visit the Lexmark support Web site at http support lexmark com
243. ttings The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is different from the historical printing consumption Consider the variable level of accuracy before purchasing or replacing supplies based on the estimate Until an adequate print history is obtained on the printer initial estimates assume future supplies consumption based on the International Organization for Standardization test methods and page content Average continuous black declared cartridge yield in accordance with ISO IEC 19752 Ordering toner cartridges Notes e Estimated cartridge yield is based on the ISO IEC 19752 standard e Extremely low print coverage for extended periods of time may negatively affect actual yield Maintaining the printer 147 Item Return Program cartridge For the United States and Canada High Yield Toner Cartridge 521HL Extra High Yield Toner Cartridge 521XL For the European Union European Economic Area and Switzerland High Yield Toner Cartridge 522HL Extra High Yield Toner Cartridge 522XL For the Asia Pacific Region includes Australia and New Zealand High Yield Toner Cartridge 523HL Extra High Yield Toner Cartridge 523XL For Latin America includes Puerto Rico and Mexico High Yield Toner Cartridge 524HL Extra High Yield Toner Cartridge 524XL For Africa Middle East Central Eastern Europe and Commonwealth of Independen
244. uage currently set in PCL Fonts the printer Note A separate list is available for PCL and PostScript emulations Print a list of all the resources stored in an optional flash memory card or printer hard disk Notes e Job Buffer Size must be set to 100 e Make sure the optional flash memory or printer hard disk is installed correctly and working properly e This menu item appears only when an optional flash drive or printer hard disk is installed Asset Report Nis Print a report containing printer asset information such as serial number and model name Understanding printer menus 97 Network Ports menu Active NIC menu Active NIC Allow the printer to connect to a network Auto list of available network cards Notes Auto is the factory default setting e This menu item appears only if an optional network adapter is installed Standard Network or Network x menu Note Only active ports appear in this menu All inactive ports are omitted Use To PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job requires On it regardless of the default printer language Off Notes Onis the factory default setting If PCL SmartSwitch is disabled then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu PS SmartSwitch Set the printer to automatically switch to PS emulation when a print
245. ue este este produto est conforme com os requisitos essenciais e outras disposi es da Diretiva 1999 5 CE Slovensky Lexmark International Inc t mto vyhlasuje e tento produkt sp a z kladn po iadavky a v etky pr slu n ustanovenia smernice 1999 5 ES Notices 247 Slovensko Lexmark International Inc izjavlja da je ta izdelek v skladu z bistvenimi zahtevami in ostalimi relevantnimi dolo ili direktive 1999 5 ES Svenska H rmed intygar Lexmark International Inc att denna produkt st r i verensst mmelse med de v sentliga egenskapskrav och vriga relevanta best mmelser som framg r av direktiv 1999 5 EG STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS LEXMARK LED PRINTERS AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International Inc Lexington KY This limited warranty applies to the United States and Canada For customers outside the U S refer to the country specific warranty information that came with your product This limited warranty applies to this product only if it was originally purchased for your use and not for resale from Lexmark or a Lexmark Remarketer referred to in this statement as Remarketer Limited warranty Lexmark warrants that this product lIs manufactured from new parts or new and serviceable used parts which perform like new parts ls during normal use free from defects in material and workmanship If this product does not fun
246. uffers print jobs on the printer hard disk e Auto buffers print jobs only if the printer is busy processing data from another input port e Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Select the hardware and software handshaking settings for the serial port Notes DTR is the factory default setting DTR DSR is a hardware handshaking setting e XON XOFF is a software handshaking setting e XON XOFF DTR and XON XOFF DTR DSR are combined hardware and software handshaking settings Understanding printer menus 108 Use To Robust XON Determine whether the printer communicates availability to the computer On Notes Off e Off is the factory default setting e This menu item applies only to the serial port if Serial Protocol is set to XON XOFF Baud Specify the rate at which data can be received through the serial port 1200 Notes 2400 4800 e 9600 is the factory default setting 9600 138200 172800 230400 and 345600 baud rates are only displayed in the 19200 Standard Serial menu These settings do not appear in the Serial Option 1 Serial Option 2 or Serial Option 3 menus 38400 57600 115200 138200 172800 230400 345600 Data Bits Specify the number of data bits sent in each transmission frame 7 Note 8 is the factory default setting 8 Parity Set the parity for serial input and output data frames Even
247. uirements of EC Council directives 2004 108 EC 2006 95 EC 1999 5 EC and 2009 125 EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility safety of electrical equipment designed for use within certain voltage limits and on radio equipment and telecommunications terminal equipment and onthe ecodesign of energy related products Operation is allowed in all EU and EFTA countries but is restricted to indoor use only Compliance is indicated by the CE marking The manufacturer of this product is Lexmark International Inc 740 West New Circle Road Lexington KY 40550 USA The authorized representative is Lexmark International Technology Hungaria Kft 8 Lechner d n fasor Millennium Tower Ill 1095 Budapest HUNGARY A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative This product may be used in the countries indicated in the table below Notices 246 Cesky Spole nost Lexmark International Inc t mto prohla uje Ze v robek tento v robek je ve shod se z kladn mi po adavky a dal mi p slu n mi ustanoven mi sm rnice 1999 5 ES Dansk Lexmark International Inc erkl rer herved at dette produkt overholder de v sentlige krav og vrige relevante krav i direktiv 1999 5 EF Deutsch Hiermit erkl rt Lexmark International Inc dass sich das Ger
248. up page 48 printing confidential and other held jobs from a Macintosh computer 82 from Windows 82 printing from a flash drive 79 printing from a mobile device 81 printing slows down 214 publications where to find 8 Push Button Configuration method using 43 Q Quality menu 124 Quiet mode 134 R Reattach bin x 194 Reattach bin x y 195 recycled paper using 71 133 recycling Lexmark packaging 137 Lexmark products 137 toner cartridges 137 reducing noise 134 Reinstall missing or unresponsive cartridge 31 xy 195 Reinstall missing or unresponsive imaging unit 31 xy 196 remote control panel using Embedded Web Server 161 Index Remove defective disk 61 196 Remove packaging material area name 196 Remove paper from linked set bin name 196 Remove paper from all bins 196 Remove paper from bin x 196 Remove paper from standard output bin 197 removing printer hard disk 29 repeat print jobs 81 printing from a Macintosh computer 82 printing from Windows 82 repeating defects appear on prints 227 Replace cartridge 0 estimated pages remain 88 xy 197 Replace cartridge printer region mismatch 42 xy 197 Replace imaging unit O estimated pages remain 84 xy 197 Replace maintenance kit 0 estimated pages remain 80 xy 197 Replace missing or unresponsive fuser 31 xy 196 Replace roller kit 81 xx 198 Replace unsupported cartridge 32 xy 198 Replace unsupported fuser 32 xy 198 Replace unsup
249. upply conditions 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt Print Settings gt Supply Notifications 3 From the drop down menu for each supply select one of the following notification options Description The normal printer behavior for all supplies occurs E mail Only The printer generates an e mail when the supply condition is reached The status of the supply will appear on the menus page and status page Warning The printer displays the warning message and generates an email about the status of the supply The printer does not stop when the supply condition is reached The printer stops processing jobs when the supply condition is reached and the user needs to press a button to continue printing Continuable Stop 1 The printer generates an e mail about the status of the supply when supply notification is enabled 2 The printer stops when some supplies become empty to prevent damage XX d Maintaining the printer 146 Notification Description Non Continuable Stopt The printer stops when the supply condition is reached The supply must be replaced to continue prin
250. ures above 35 C 95 F e High humidity above 80 e Salty air e Corrosive gases e Heavy dust Replacing supplies Replacing the toner cartridge 1 Lift the front cover and then pull down the multipurpose feeder door Maintaining the printer 150 2 Pull the cartridge out of the printer using the handle 3 Unpack the new toner cartridge then remove the packing material and then shake the cartridge to redistribute M S 4 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer Note Make sure the cartridge is fully pushed in Warning Potential Damage When replacing a toner cartridge do not leave the imaging unit exposed to direct light for an extended period of time Extended exposure to light may cause print quality problems Maintaining the printer 151 5 Close the multipurpose feeder door and the front cover Replacing the imaging unit 1 Lift the front cover and then pull down the multipurpose feeder door Maintaining the printer 2 Pull out the toner cartridge from the printer using the handle 3 Lift the green handle and then pull out the imaging unit from the printer 4 Unpack the new imaging unit and then shake it 5 Remove all packing material from the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minut
251. used in 48 C F R 12 212 or 48 C F R 227 7202 as applicable Consistent with 48 C F R 12 212 or 48 C F R 227 7202 1 through 227 7207 4 as applicable the Commercial Computer Software and Commercial Software Documentation are licensed to the U S Government end users a only as Commercial Items and b with only those rights as are granted to all other end users pursuant to the terms and conditions herein Notices 238 Trademarks Lexmark Lexmark with diamond design MarkNet and MarkVision are trademarks of Lexmark International Inc registered in the United States and or other countries Mac and the Mac logo are trademarks of Apple Inc registered in the U S and other countries PCL is a registered trademark of the Hewlett Packard Company PCL is Hewlett Packard Company s designation of a set of printer commands language and functions included in its printer products This printer is intended to be compatible with the PCL language This means the printer recognizes PCL commands used in various application programs and that the printer emulates the functions corresponding to the commands The following terms are trademarks or registered trademarks of these companies Albertus The Monotype Corporation plc Antique Olive Monsieur Marcel OLIVE Apple Chancery Apple Computer Inc Arial The Monotype Corporation plc CG Times Based on Times New Roman under license from The Monotype Corporation plc is a product of Agfa
252. ve the finisher hold the finisher on both sides and then lift the latches to unlock the finisher Maintaining the printer 159 e ifthe printer does not have a caster base but is configured with optional trays then remove the trays Note Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place Use the handholds located on both sides of the printer to lift it e Make sure your fingers are not under the printer when you set it down Make sure there is adequate clearance around the printer Use only the power cord provided with this product or the manufacturer s authorized replacement Maintaining the printer 160 Warning Potential Damage Damage to the printer caused by improper moving is not covered by the printer warranty Moving the printer to another location The printer and its hardware options can be safely moved to another location by following these precautions Any cart used to move the printer must have a surface able to support the full footprint of the printer e Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware options Keep the printer in an upright position e Avoid severe jarring movements Shipping the printer When shipping the printer use the original packaging or call the place of purchase for a relocation kit Managing the printer 161 Managing the printer Finding advance
253. ves and file types Notes e High speed USB flash drives must support the full speed standard Low speed USB devices are not supported e USB flash drives must support the File Allocation Table FAT system Devices formatted with New Technology File System NTFS or any other file system are not supported Recommended flash drives File type Lexar JumpDrive FireFly 512MB and 1GB Documents e SanDisk Cruzer Micro 512MB and 1GB e pdf e Sony Micro Vault Classic 512MB and 1GB xps Images e dcx e gif e jpeg or jpg e bmp e pcx e tiff or tif e png e fls Printing 81 Printing from a mobile device To download a compatible mobile printing application visit www lexmark com mobile Note Mobile printing applications may also be available from your mobile device manufacturer Printing confidential and other held jobs Storing print jobs in the printer 1 From the printer control panel navigate to gt Settings gt OK gt Security gt OK gt Confidential Print gt select the print job type Print job type Description Max Invalid PIN Limits the number of times an invalid PIN can be entered Note When the limit is reached the print jobs for that user name and PIN are deleted Lets you hold print jobs in the computer until you enter the PIN from the printer control panel Confidential Job Expiration Note The PIN is set from the computer It must be fou
254. wing regulatory information pertaining to wireless products that contain transmitters for example but not limited to wireless network cards or proximity card readers Modular component notice This product may contain the following modular component s Lexmark Regulatory Type LEX M01 005 FCC ID lYLLEXM01005 Industry Canada IC 2376A M01005 Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies A minimum separation of 20 cm 8 inches must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies Industry Canada Canada This device complies with Industry Canada specification RSS 210 Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device This device has been designed to operate only with the antenna provided Use of any other antenna is strictly prohibited per regulations of Industry Canada To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing The installer of this radio equipment mu
255. with an ultra low power operating mode called Hibernate mode When operating in Hibernate Mode all other systems and devices are powered down safely The Hibernate mode can be entered in any of the following methods e Using the Hibernate Timeout e Using the Schedule Power modes e Using the Sleep Hibernate button Factory default Hibernate Timeout for this product in all countries or regions except for EU countries and Disabled Switzerland Factory default value for this product in EU countries or regions and Switzerland 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified between one hour and one month Notices 243 Off mode If this product has an off mode which still consumes a small amount of power then to completely stop product power consumption disconnect the power supply cord from the electrical outlet Total energy usage It is sometimes helpful to calculate the total product energy usage Since power consumption claims are provided in power units of Watts the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage The total product energy usage is the sum of each mode s energy usage Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Standard ICES 003 Avis de conformit aux normes de l industrie
256. wo trays contain paper of the same size and type and the trays have the same settings then the trays are automatically linked When one tray is empty the print job resumes using the linked tray Tray x Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio Mexico Folio Statement Universal Specify the paper size loaded in each tray Notes e Letter is the US factory default setting A4 is the international factory default setting e f two trays contain paper of the same size and type and the trays have the same settings then the trays are automatically linked The multipurpose feeder may also be linked When one tray is empty the print job resumes using the linked tray e The A6 paper size is supported only in Tray 1 and the multipurpose feeder Note Only installed trays and feeders are listed in this menu Understanding printer menus Tray x Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x MP Feeder Size A4 AS A6 JIS B5 Letter Legal Executive Oficio Mexico Folio Statement Universal 87 Specify the type of paper loaded in each tray Notes e Plain Paper is the factory default setting for Tray 1 Custom Type x is the factory default setting for all other trays e If available a user defined name will appear instead of Custom Type x Use thi
257. y 188 Incompatible output bin x 59 188 Incompatible tray x 59 188 Incorrect paper size open paper source 34 188 indicator light printer control panel 12 individual settings erasing 140 Insert hole punch box 188 Insert staple cartridge 188 Insert Tray x 189 Install bin x 189 Install Tray x 189 installing an Internal Solutions Port 19 installing an optional card 24 installing options order of installation 31 installing printer hard disk 25 installing printer on a network Ethernet networking 40 installing printer software adding options 38 installing printer software Windows 37 Insufficient memory for Flash Memory Defragment operation 37 189 Insufficient memory to collate job 37 190 Insufficient memory to support Resource Save feature 35 190 Insufficient memory some Held Jobs were deleted 37 189 Insufficient memory some held jobs will not be restored 37 190 internal options 14 internal print server troubleshooting 205 Internal Solutions Port changing port settings 44 installing 19 troubleshooting 207 IPv6 menu 100 J jams accessing 165 avoiding 163 understanding messages 165 jams clearing behind rear door 170 171 in duplex area 174 in finisher rear door 180 in mailbox rear door 182 in multipurpose feeder 176 in rear expander door 181 in standard bin 173 in staple finisher 177 in the tray 175 inside the printer 167 Job Accounting menu 124 K keypad printer control panel 12
258. y PS On Off Auto Temporarily store print jobs in the printer hard disk before printing Notes e Off is the factory default setting e On buffers jobs on the printer hard disk e Auto buffers print jobs only if the printer is busy processing data from another input port e Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Set the printer to process Macintosh binary PostScript print jobs Notes e Auto is the factory default setting e On processes raw binary PostScript print jobs e Off filters print jobs using the standard protocol Understanding printer menus Use ENA Address YYY YYY YVY VVY ENA Netmask YYY YYY YVY VVY ENA Gateway YYY YYY YYY YYY Parallel x menu 104 ae Set the network address information for an external print server Note This menu is available only when the printer is attached to an external print server through the USB port Set the netmask information for an external print server Note This menu is available only when the printer is attached to an external print server through the USB port Set the gateway information for an external print server Note This menu is available only when the printer is attached to an external print server through the USB port Note This menu appears only when an optional parallel card is installed Use To PCL SmartSwi
259. y View or change the current TCP IP gateway Enable DHCP Specify the DHCP address and parameter assignment On Note On is the factory default setting Off p Understanding printer menus 100 Use ae Enable RARP Specify the RARP address assignment setting On Note Off is the factory default setting Off Enable BOOTP Specify the BOOTP address assignment setting On Note On is the factory default setting Off Enable AutolP Specify the Zero Configuration Networking setting Yes Note Yes is the factory default setting No Enable FTP TFTP Enable the built in FTP server which lets you send files to the printer using File Transfer Yes Protocol No Note Yes is the factory default setting Enable HTTP Server Enable the built in Web server Embedded Web Server When enabled the printer Yes can be monitored and managed remotely using a Web browser No Note Yes is the factory default setting WINS Server Address View or change the current WINS server address Enable DDNS View or change the current DDNS setting Yes Note Yes is the factory default setting No Enable mDNS View or change the current mDNS setting Yes Note Yes is the factory default setting No DNS Server Address View or change the current DNS server address Backup DNS Server Address View or change the backup DNS server addresses Backup DNS Server Address 2 Backup DNS Server Address 3 Enable HTTPS View or change the current HTTPS setting Yes Not
260. y item is needed or when maintenance is required Checking the status of parts and supplies on the printer control panel From the printer control panel navigate to gt Status Supplies gt OK View Supplies gt OK Maintaining the printer 145 Checking the status of parts and supplies from the Embedded Web Server Note Make sure the computer and printer are connected to the same network 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Device Status gt More Details Configuring supply notifications from the Embedded Web Server You can determine how you would like to be notified when supplies run nearly low low very low or reach their end of life by setting the selectable alerts Notes Selectable alerts can be set on the toner cartridge imaging unit and maintenance kit e All selectable alerts can be set for nearly low low and very low supply conditions Not all selectable alerts can be set for the end of life supply condition E mail selectable alert is available for all supply conditions The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some s
261. ze then a jam occurs Ifthe bin extender is longer than the size of the paper you are printing on then the edges become uneven and the paper is not stacked properly For example if you are printing on a letter size paper and the bin extender is set to legal size then the paper does not stack properly Clearing jams 165 e f paper needs to be returned to the mailbox bin then insert the paper under the bin arm and then push the paper all the way back Note If the paper is not under the bin arm then a jam occurs due to an overfilled bin Use recommended paper e Use only recommended paper or specialty media e Do not load wrinkled creased damp bent or curled paper e Flex the sheets back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface e Do not use paper that has been cut or trimmed by hand e Do not mix paper sizes weights or types in the same tray e Make sure the paper size and type are set correctly on the computer or printer control panel e Store paper according to manufacturer recommendations Understanding jam messages and locations When a jam occurs a message indicating the jam location and information to clear the jam appears on the printer display Open the doors covers and trays indicated on the display to remove the jam Notes e When Jam Assist is set to On Discarding pages appears on the display and the printer flushes blank

Lexmark Printer MS710 User's Manual

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