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Lenovo TS100 User's Manual

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1. Replace the following components one at a time in the order shown restarting the server each time a Keyboard b Trained service technician only System board The mouse or pointing device does not work Make sure that e The mouse is compatible with the server See http www lenovo com The mouse or pointing device cable is securely connected to the server e The mouse or pointing device drivers are installed correctly The server and the monitor are turned on e The mouse option is enabled in the Configuration Setup Utility program If you are using a USB mouse or pointing device and it is connected to a USB hub disconnect the mouse or pointing device from the hub and connect it directly to the server Replace the following components one at a time in the order shown restarting the server each time a Mouse or pointing device b Trained service technician only System board 66 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Memory problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trai
2. 36 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Rear view The following illustration shows the connectors and LEDs on the rear of the server Ethernet transmit receive activity D Serial 1 Com1 connector LED amber H Ethernet link status LED green H Parallel connector Remote Supervisor Adapter II Serial 2 Com2 connector SlimLine Ethernet H USB connectors 1 and 2 DC power LED BH Ethernet connector AC power LED D USB connectors 3 and 4 Power cord connector Video connector Power cord connector Connect the power cord to this connector AC power LED On some server models each hot swap power supply has an ac power LED and a de power LED During typical operation both the ac and dc power LEDs are lit DC power LED On some server models each hot swap power supply has a dc power LED and an ac power LED During typical operation both the ac and dc power LEDs are lit Serial 2 connector Connect a 9 pin serial device to this connector Parallel connector Connect a parallel device to this connector Serial 1 connector Connect a 9
3. EG Konformit tszeichen CE zu f hren Verantwortlich f r die Konformit tserkl rung nach Paragraf 5 des EMVG ist die Lenovo Deutschland GmbH Gropiusplatz 10 D 70563 Stuttgart Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Ger t erf llt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A Nach der EN 55022 Dies ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnbereich Funkst rungen verursachen in diesem Fall kann vom Betreiber verlangt werden angemessene Ma nahmen durchzuf hren und daf r aufzukommen Nach dem EMVG Ger te d rfen an Orten f r die sie nicht ausreichend entst rt sind nur mit besonderer Genehmigung des Bundesministers f r Post und Telekommunikation oder des Bundesamtes f r Post und Telekommunikation betrieben werden Die Genehmigung wird erteilt wenn keine elektromagnetischen St rungen zu erwarten sind Auszug aus dem EMVG Paragraph 3 Abs 4 Dieses Genehmigungsverfahren ist nach Paragraph 9 EMVG in Verbindung mit der entsprechenden Kostenverordnung Amtsblatt 14 93 kostenpflichtig Anmerkung Um die Einhaltung des EMVG sicherzustellen sind die Ger te wie in den Handb chern angegeben zu installieren und zu betreiben Japanese Voluntary Control Council for Interference VCCI statement CORB HRNLEREFERFEB EHI ERS VCC NEE SECH E CORBt KER CHATS CBR HERSILELTLENRSUET TORACE A eik aT BLIRKENIZLERBUET 88 ThinkServer TS100 Types 6431 6
4. set the PCI LAN Planar device as the first startup device 4 Press Esc twice to exit 5 Select Save Settings in the Configuration Setup Utility main menu and press Enter to save your changes Configuring the Broadcom NetXtreme Gigabit Ethernet controller The Ethernet controller is integrated on the system board It provides an interface for connecting to a 10 Mbps 100 Mbps or 1 Gbps network and provides full duplex FDX capability which enables simultaneous transmission and reception of data on the network If the Ethernet port in the server supports auto negotiation the controller detects the data transfer rate IOBASE T 100BASE TX or 1000BASE T and duplex mode full duplex or half duplex of the network and automatically operates at that rate and mode You do not have to set any jumpers or configure the controller However you must install a device driver to enable the operating system to address the controller For device drivers and information about configuring the Ethernet controller see the Broadcom NetXtreme Gigabit Ethernet Software CD that comes with the server To find updated information about configuring the controller complete the following steps Note Changes are made periodically to the Lenovo Web site The actual procedure might vary slightly from what is described in this document 1 Go to http www lenovo com support 2 Enter your product number machine type and model number or select Servers and
5. such as CD drives DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device e Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure A DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam N Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 Safety ix Statement 4 A gt 18 kg 39 7 Ib gt 32 kg 70 5 Ib gt 55 kg 121 2 Ib CAUTION Use safe practices when lifting Statement 5 AA CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source A A 2 0m m 11 gt X ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Statement 8 AA CAUTION Never remove the cover on a power supply or any p
6. Connect one end of the applicable signal cable into the rear of the drive and make sure that the other end of this cable is connected into the applicable connector on the system board 11 Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor and dual inline memory modules DIMMs 12 If you have another drive to install or remove do so now 13 Connect the power cable to the rear of the drive The connectors are keyed and can be inserted only one way If you have other devices to install or remove do so now otherwise go to Completing the installation on page 30 Installing a hot swap SAS or hot swap SATA hard disk drive Some hot swap SAS models support 2 5 inch or 3 5 inch hot swap SAS hard disk drives The hot swap SATA models support 3 5 inch hot swap SATA hard disk drives Before you install a hot swap hard disk drive read the following information Depending on your model the server supports the following number of hot swap drives Four 3 5 inch hot swap SAS Four 3 5 inch hot swap SATA Four 2 5 inch hot swap SAS Eight 2 5 inch hot swap SAS Chapter 2 Installing optional devices 21 You must install either all SAS hot swap hard disk drives or all SATA hot swap hard disk drives in the server Do not use both SAS and SATA drives in the same server Install drives in the following sequence For server models that support four hard disk dri
7. Note Ensure that your RAID controller is correctly configured before you select an operating system to install Select operating system This task enables you to select the operating system that you will be installing Select disk This task enables you to select the disk where you want to install the operating system Note The disk that you select must be set as the boot disk in UEFI Partitions options This task enables you to choose whether you want to repartition the selected drive or use an existing partition Partition settings This task enables you to choose the file system type and define the partition size Installation settings This task prompts you for user and system settings the operating system product key and the administrator password Network settings This task prompts you for domain and workgroup settings Ethernet controller type IP address settings DNS settings and WINS address settings Install applications This task enables you to run custom commands or scripts at the end of the installation process It also facilitates the installation of DVD burning software and install ThinkServer EasyManage software products Install Windows components This task enables you to install optional Windows components such as IIS ASP NET and SNMP Confirm settings This task enables you to review all of the information you provided Save response file This task gives you the option
8. Storage from the Select your product list 3 Select Servers and Storage from the Brand list 4 From Family list select ThinkServer TS100 and click Continue 5 Click User s guides and manuals for documentation LSI Configuration Utility program Use the LSI Configuration Utility program to configure and manage redundant array of independent disks RAID arrays Be sure to use these programs as described in this document Use the LSI Configuration Utility program to Perform a low level format on a SAS hard disk drive Create an array of SAS hard disk drives with or without a hot spare drive Set SAS protocol parameters on SAS hard disk drives The integrated SAS SATA controller with RAID capabilities supports RAID arrays You can use the LSI Configuration Utility program to configure RAID 1 IM RAID 1E IME and RAID 0 IS for a single pair of attached devices If you install a different type of RAID adapter follow the instructions in the documentation that comes with the adapter to view or change SAS settings for attached devices In addition you can download an LSI command line configuration program from Ihttp www lenovo com support Consider the following information when you are using the LSI Configuration Utility program to configure and manage arrays 48 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide The integrated SAS SATA controller with RAID capabilities supports the following featur
9. USB port 66 74 Ethernet activity LED 38 connector 38 high performance modes 48 integrated on system board 48 link status LED 38 modes 48 Remote Supervisor Adapter II SlimLine connector 38 teaming 48 Ethernet controller configuring 48 Ethernet controller configuring 48 expansion slots 27 29 external connectors 37 F filler panel hard disk drive bay 5 removable media drive bay 5 19 removing 18 20 SAS 5 SATA 5 G getting help 77 gloss statement Germany 86 H handling static sensitive devices 9 hard disk drive activity LED 36 hot swap 21 installing 17 order of installation 24 problems 64 simple swap 24 status LED 36 help getting 77 hot swap drive backplane activity LED 36 SAS IDs 23 status LED 36 installation 21 IDs for SAS hot swap drives 23 important notices 4 indicators 35 installation guidelines 7 installation order hard disk drives 24 memory modules 13 15 installing adapters 28 CD or DVD drive 18 cover 32 hot swap drives 21 22 internal drives 17 lower bezel 31 memory modules 13 optional devices 7 removable media drives 17 simple swap drives 24 tape drive 20 upper bezel 30 intermittent problems 65 internal drives installing 17 K keyboard problems 66 74 keys 3 L LED AC power 37 LEDs CD drive activity 36 diskette drive activity 36 DVD drive activity 36 error 75 Ethernet link status 38 Ethernet transmit receive activity 38 hard disk drive activity 36 hot swap hard
10. all of the adapters with expansion slot screws If you have other devices to install or remove do so now otherwise go to Completing the installation on page 30 Chapter 2 Installing optional devices 29 Completing the installation To complete the installation you must reinstall the two piece bezel reinstall the side cover connect all the cables and for some devices run the Configuration Setup Utility program Follow the instructions in this section Reinstalling the two piece bezel To reinstall the two piece bezel complete the following steps 1 Install the upper bezel a Insert the two right side tabs on the upper bezel into the matching holes on the right side of the chassis b Rotate the upper bezel to the left side of the chassis and press the bezel clips into the matching indentations on the left side of the chassis until the bezel clips snap into place 30 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide 2 Install the lower bezel a Insert the two bottom tabs on the lower bezel into the matching holes in the front of the chassis b Rotate the top of the lower bezel up to the chassis then press the blue release tab on the right side of the lower bezel and completely close the lower bezel until it locks securely into place Chapter 2 Installing optional devices 31 Reinstalling the side cover If you removed the bezel rei
11. and install the the ThinkServer EasyManage Core Server program from After one instance of the ThinkServer EasyManage Core Server has been installed you can use the console to deploy the agent to other servers and clients on the network Also the ThinkServer EasyStartup program provides options to prepare your server for the installation of these products as part of the operating system installation process Installation requirements Before installing ThinkServer EasyManage software on your server your environment must meet the following requirements e Microsoft Windows Server 2003 32 bit operating system is installed on the server where you intend to install the Core Server The original Windows Server operating system installation CDs are available in case files are needed while installing the prerequisites The server has Internet access to obtain prerequisites and to activate the software after the installation is complete The server has a static IP address e The server is not a domain controller However it is recommended to have the server join a domain The account that you use to log in and to install the Core Server has Administrator privileges on the server with full read write access Ideally this account is also a Domain Administrator account This account will be used to create the initial administrator level account used to log in to the ThinkServer EasyManage console Any previous agent from Ea
12. creating a response file for the unattended installation of the operating system Enables you to create scripts or commands that run at the end of the operating system installation process Facilitates the installation of the ThinkServer EasyManage products and DVD burning software Windows installations only Prepares the hard disk for installation Prompts you to insert the operating system installation disc Initiates an unattended installation of the operating system and device drivers Setup and configuration When you start the ThinkServer EasyStartup DVD you will be prompted for the following Select the language in which you want to view the program e Select the language of the keyboard you will be using with the program Note The following language keyboards are supported English French German Spanish Japanese Korean Turkish Italian and Dutch You will then see one or more reminders about configuring storage devices and then you will be presented with the Lenovo License Agreement Read the license agreement carefully You must agree with terms in order to continue After agreeing to the license agreement you will be given the following choices Continue to the main program interface Use a shortcut to install an operating system based a response file that you previously created using the EasyStartup program Use a short cut to configure RAID controllers based on a RAID response file that you
13. customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action Testing the monitor The screen is blank 1 Make sure that the monitor cables are firmly connected Try using a different monitor on the server or try using the monitor that is being tested on a different server Run the diagnostic programs If the monitor passes the diagnostic programs the problem might be a video device driver Reseat the Remote Supervisor Adapter II SlimLine if one is installed Replace the Remote Supervisor Adapter II SlimLine if one is installed Trained service technician only Replace the system board Make sure that e The server is turned on If there is no power to the server see Power e The monitor cables are connected correctly e The monitor is turned on and the brightness and contrast controls are adjusted correctly e A single beep sounds when the server is turned on indicating the successful completion of POST Make sure that the correct server is controlling the monitor if applicable Make sure that damaged BIOS code is not affecting the video see Recovering from a BIOS update failure in the Hardware Maintenance Manual See Solving undetermined problems in the Hardware Maintenance Manual 68 Thin
14. disk drive activity 36 hot swap hard disk drive status 36 power on 35 system error 36 Lenovo Configuration Setup Utility program starting 47 lower bezel installing 31 removing 11 LSI Configuration using 49 LSI Configuration program 48 M major components 5 memory installing 13 problems 67 memory module installing 15 order of installation 13 15 supported 13 92 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide microprocessor problems 68 modes Ethernet 48 mouse problems 66 74 N network operating system NOS installation without EasyStartup 44 notes 4 notes important 82 notices and statements 4 O online publications 1 optional device installation guidelines 7 problems 70 static sensitive 9 optional devices adapters 27 28 connectors 37 drives 17 installing 7 memory modules 13 order of installation hard disk drives 24 memory modules 13 15 P parallel connector 37 pointing device problems 66 74 ports Ethernet 38 parallel 37 serial 1 37 serial 2 37 Universal Serial Bus USB 36 38 74 video 38 power control button 35 power problems 71 power cord connector 37 power on LED 35 power on self test POST beep codes 51 error messages 52 problems CD ROM DVD ROM drive 63 diskette drive 64 hard disk drive 64 intermittent 65 keyboard 66 74 memory 67 microprocessor 68 mouse 66 74 optional devices 70 pointing device 66 74 power 71 serial port 72 softw
15. front of the fans For proper cooling and airflow replace the server cover before you turn on the server Operating the server for extended periods of time more than 30 minutes with the server cover removed might damage server components When you install the server in a rack make sure that space is available around the server to enable the server cooling system to work properly See the documentation that comes with the rack for additional information You have followed the cabling instructions that come with optional adapters You have replaced a failed fan within 48 hours You have replaced a hot swap drive within 2 minutes of removal Working inside the server with the power on Attention Static electricity that is released to internal server components when the server is powered on might cause the server to halt which might result in the loss of data To avoid this potential problem always use an electrostatic discharge wrist strap or other grounding system when you work inside the server with the power on ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Some models of the server supports hot plug hot add and hot swap devices and is designed to operate safely while it is turned on and the cover is removed Follow these guidelines when you work inside a server that is turned on Avoid wearing loose fitting clothing on your forearms Button long sleeved shirts before you work inside the server do not
16. on your model e The 64 bit slot 3 supports 3 3 V PCI X adapters The 32 bit slots 4 and 5 support 5 0 V keyed PCI adapters they do not support 3 3 V keyed adapters Universal adapters are supported in slots 4 and 5 if they are universally keyed An optional IBM Remote Supervisor Adapter II SlimLine can be installed only in the dedicated connector on the system board For additional information see the documentation that comes with this adapter When you start the server for the first time after you install a Remote Supervisor Adapter II SlimLine the startup process will take several minutes longer than a typical startup The server scans PCI Express x8 slot 1 PCI Express x4 slot 2 PCI X slot 3 and PCI slots 4 and 5 to assign system resources Then the server starts the PCI devices in the following order if you have not changed the default startup sequence PCI Express x8 slot 1 PCI Express x4 slot 2 PCI X slot 3 PCI slot 4 and PCI slot 5 e For a list of supported optional devices for the server go to http www lenovo com accessories For the locations of the expansion slots on the system board see the User Guide on the ThinkServer Documentation DVD Chapter 2 Installing optional devices 27 Attention Static electricity that is released to internal server components when the server is powered on might cause the server to stop which might result in the loss of data To avoid this potential problem alwa
17. previously created using the EasyStartup program If you continue to the main program interface you will have the following selectable options Compatibility notes This selection provides information about the operating systems and server configurations supported by that version of the EasyStartup program User Guide This selection provides information about the features provided by that version of the EasyStartup program Hardware list This selection displays a list of hardware devices detected by the EasyStartup program Configure RAID This selection enables you to view the current RAID configuration for each installed RAID controller and make changes if needed Chapter 4 Configuring the server 43 Install operating system This selection displays a series of choices and prompts to collect information required for installation prepares the hard disk for installation and then initiates the installation process using the user provided operating system installation CD or DVD About This selection displays version information and legal notices Typical operating system installation When you select Install operating system you will be prompted for information required for the installation The prompts vary depending on the operating system selected This section describes the tasks associated with a typical Windows Server operating system installation Each task must be completed before moving to the next task
18. that can downshift to operate at the x1 bandwidth For example if you install an x4 adapter in slot 2 that can downshift to x1 bandwidth it will run at the x1 bandwidth The x4 connector slot 2 can be used for x1 and x4 adapters Check the information that comes with your adapter for compatibility information Slot 3 PCI X 64 bit 133 MHz Note PCI X slot 3 is enabled when the optional mini PCI X enablement card is installed in the mini PCI slot on the system board When no mini PCI X enablement card is installed PCI X slot 3 has no function Slot 4 PCI 32 bit 33 MHz Slot 5 PCI 32 bit 33 MHz e Some server models come with a mini SAS SATA RAID controller installed The SAS SATA RAID controller enables integrated RAID level 0 and level 1 Some models also come with a ServeRAID MR10i SAS SATA controller that enables integrated RAID level 5 capability s The ServeRAID MR10i SAS SATA controller must be installed in slot 1 PCI Express x8 e You can install the mini PCI X enablement card or the mini SAS SATA RAID controller in the mini PCI slot on the system board When the optional mini PCI X enablement card is installed in the mini PCI slot it passes PCI X signals from the mini PCI X Enablement Card to PCI X slot 3 When the optional mini PCI X enablement card is installed in the server the server cannot support RAID level 0 and level 1 You can install supported full length adapters in slots 1 through 5 depending
19. the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 164 Memory size has changed 1 Run the Configuration Setup Utility program select Load Default Settings 2 Reseat the DIMM 3 Replace the following components one at a time in the order shown restarting the server each time a DIMM b Trained service technician only System board 175 tee processor flash code damaged or not 4 Update the Remote Supervisor Adapter oaded Note In this case the service processor is the optional Remote Supervisor Adapter II SlimLine II SlimLine firmware see the instructions that are included with the adapter 2 Replace the Remote Supervisor Adapter II SlimLine 178 Security hardware error 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Trained service technician only Replace the system board 184 Power on password damaged 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Reseat the battery 3 Clear CMOS See the Hardware Maintenance Manual for
20. the server is powered on might cause the server to stop which might result in the loss of data To avoid this potential problem always use an electrostatic discharge wrist strap or other grounding system when working inside the server with the power on To install a DIMM complete the following steps 1 Read the safety information that begins on page vj and Installation guidelines 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables 3 Remove the side cover see Removing the side cover on page 10 4 Locate the DIMM connectors on the system board Determine the connectors into which you will install the DIMMs Install the DIMMs in the sequence shown in the following table Table 4 DIMM installation sequence Number of DIMMs Installation sequence connectors 1 1 2 interleaved configuration 1 3 3 The use of three DIMMs is not supported 4 interleaved configuration 1 3 2 4 Chapter 2 Installing optional devices 15 Attention To avoid breaking the retaining clips H or damaging the DIMM connectors open and close the clips gently 5 Open the retaining clips and if necessary remove any existing DIMM Pf 6 Touch the static protective package that contains the DIMM to any unpainted metal surface on the server Then remove the new DIMM from the package 7 Turn the DIMM so that the DIMM keys align correctly with the slot 8 Insert
21. the two piece bezel Il Installing a memory module 13 Installing a drive ee ale Installing a CD or DVD die x a a Installing a tape drive a 20 Installing a hot swap SAS or hot swap SATA hard disk drive IDs for hot swap hard disk drives a 23 Installing a simple swap SATA hard disk drive 24 Power and signal cables for internal drives 26 Installing an adapter 26 Completing the installation 30 Reinstalling the two piece bezel 30 Reinstalling the side cover 32 Connecting the cables o a E 2008 Updating the server configuration wo oe oe 64 BA Chapter 3 Server controls LEDs and power 2 ee ee A Front view 2 eee BH Rear view oh oS ae BR eA a 2 437 Server power EN Se tf an e BS Turning on the server 38 Turning off the server 38 Chapter 4 Configuring the server 41 Using the ThinkServer EasyStartup DVD Al Before you use the ThinkServer ae DVD 42 Configuring RAID sor un rA EasyStartup overview 43 Installing your operating system without using EasyStartup 44 Installing ThinkServer EasyManage software 45 Installation requirements 45 Installation order 45 Installing Windows Components o on the Core Server 46 Uninstalling the LANDesk Software Agent 46 Using the Configuration Setup Util
22. the user may be required to take adequate measures United Kingdom telecommunications safety requirement Notice to Customers This apparatus is approved under approval number NS G 1234 J 100003 for indirect connection to public telecommunication systems in the United Kingdom European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non Lenovo option cards This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures German Class A compliance statement Deutschsprachiger EU Hinweis Hinweis f r Ger te der Klasse A EU Richtlinie zur Elektromagnetischen Vertr glichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Ric
23. they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The power control button does not work the server does not start Note The power control button will not function until 20 seconds after the server has been connected to ac power 1 Make sure that the front panel assembly power control button is working correctly a Disconnect the server power cords b Reconnect the power cords c Press the power control button 2 Make sure that e The power cords are correctly connected to the server and to a working electrical outlet e The server contains the correct type of DIMMs The DIMMs are correctly seated The LEDs on the power supply do not indicate a problem e The microprocessor is correctly installed 3 Reseat the following components a DIMMs b Power supply cables to all internal components c Power supplies hot swap models 4 Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Power supplies hot swap models c Trained service technician only Power supply non hot swap models 5 If yo
24. until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action An Lenovo optional device that was just installed does not work 1 Make sure that e The device is designed for the server see http www lenovo com accessories e You followed the installation instructions that came with the device and the device is installed correctly e You have not loosened any other installed devices or cables You updated the configuration information in the Configuration Setup Utility program Whenever memory or any other device is changed you must update the configuration N Reseat the device that you just installed Lo Replace the device that you just installed An Lenovo optional device that used to work does not work now a Make sure that all of the cable connections for the device are secure If the device comes with test instructions use those instructions to test the device 3 Reseat the failing device 4 Replace the failing device 70 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Power problems Follow the suggested actions in the order in which
25. with a red connector and so on The following illustration shows the input output I O connectors on the rear of the server Table 10 Connectors on the rear of the server e Fi ee se Ethernet transmit receive activity D Serial 1 Com1 connector LED amber H Ethernet link status LED green H Parallel connector Remote Supervisor Adapter II Serial 2 Com2 connector SlimLine Ethernet connector H USB connectors 1 and 2 DC power LED and EB Ethernet connector AC power LED and USB connectors 3 and 4 Power cord connector BE Video connector Chapter 2 Installing optional devices 33 Updating the server configuration When you start the server for the first time after you add or remove an internal or external device you might receive a message that the configuration has changed The Configuration Setup Utility program starts automatically so that you can save the new configuration settings For more information see the section about configuring the server in the User Guide on the ThinkServer Documentation DVD Some optional devices have dev
26. you can remove or install the component while the server is running Orange can also indicate touch points on hot swap components See the instructions for removing or installing a specific hot swap component for any additional procedures that you might have to perform before you remove or install the component The following illustration shows the major components in the server Note The illustrations in this document might differ slightly from your hardware 3 SENGSBBENE Rio EMC shields Optical drive Filler panels Upper bezel Lower bezel SATA filler panel SATA hard disk drive some models SAS filler panel Hot swap hard disk drive some models Diskette drive optional Drive cage N Sa ed Wed EN EI EN r WEE IK IO IS Front adapter support bracket Hard disk drive fan assembly SAS SATA controller Microprocessor Heat sink Cover Hot swap power supply Non hot swap power supply System board DIMM Rear system fan Chapter 1 Introduction 5 6 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Chapter 2 Installing optional devices This chapter provides basic instructions for installing optional hardware devices in the server These instructions are intended for users who are experienced with setting up Lenovo server hardware If you need more detailed instructions see the User Guide on the ThinkServer Documentation DVD Installation guidelines Before you instal
27. 2 Replace the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only System board 162 Invalid configuration information or CMOS random access memory RAM checksum failure 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Reseat the following components a Battery b Failing device if the device is a FRU the device must be reseated by a trained service technician only 3 Replace the following components one at a time in the order shown restarting the server each time a Battery b Failing device if the device is a FRU the device must be replaced by a trained service technician only c Trained service technician only System board 163 Time of day not set 1 Run the Configuration Setup Utility program select Load Default Settings make sure that the date and time are correct and save the settings 2 Reseat the battery 3 Clear CMOS See the Hardware Maintenance Manual for information about how to clear CMOS 4 Replace the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only System board Chapter 5 Solving problems 53 Table 11 Abbreviated list of POST error codes continued Follow the suggested actions in the order in which they are listed in
28. 2008 81 vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo Lenovo logo ThinkServer The following terms are trademarks of International Business Machines Corporation in the United States other countries or both IBM ServeRAID Intel is a trademark or registered trademarks of Intel Corporation in the United States other countries or both Microsoft and Windows are trademarks of Microsoft Corporation in the United States other countries or both Adobe and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States other countries or both Other company product or service names may be trademarks or service marks of others Important notes Processor speed indicates the internal clock speed of the microprocessor other factors also affect application performance CD or DVD drive speed is the variable read rate Actual speeds vary and are often less than the possible maximum When referring to processor storage real and virtual stor
29. 432 6433 6434 Installation Guide Taiwanese Class A warning statement BAe a z SE Pf RAG BMA oe gt FE FE AE ERE P 1E A BT gek mmt AE TER gt RA PRE RAR HK tL FH H R E Lenovo product service information for Taiwan Bi Lenovo mi RANAUT fay feed 1 HSB AR 10 BR 2S a A BS Ba AIHERERSKRABR tE thE Ak A 0800 000 700 Chinese Class A warning statement E OBR KHARFREERFET RF EISE ER Re FHR e hg T REAR F PERE T AT Be E Korean Class A warning statement ANE ArTrg22 AADAGSSS a Jos gud EE ASAE ode et Het Wek GE Ba FS FURS DoE 484827 Das ayq Appendix B Notices 89 90 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Index A AC power LED 37 adapter installing 28 requirements 26 scanning order 27 support bracket 5 assistance getting 77 attention notices 4 backplane 22 23 battery safety viii bay identification 17 bays 2 and 3 removable media drives 18 bays 4 7 hot swap drives 22 bays filler panel 18 20 beep codes 51 bezel installing 30 removing 11 Boot Menu using 47 Broadcom NetXtreme Gigabit Ethernet Boot Agent enabling 47 C cables internal drives 26 power 26 rear connectors 33 signal 26 caution statements 4 CD drive activity LED 36 eject button 36 installing 17 problems 63 CD or DVD drive installing 18 components major 5 configuration updating 34 Configuration Setup Utility program 47 configuring the Ethernet controller 48 the s
30. D is not working or a similar problem has occurred If the part is a CRU replace it If the part is a FRU the part must be replaced by a trained service technician Hard disk drive problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action Not all drives are recognized by the hard disk drive diagnostic test the Fixed Disk Test or the SCSI Attached Disk test Remove the drive that is indicated by the diagnostic tests then run the hard disk drive diagnostic test again If the remaining drives are recognized replace the drive that you removed with a new one The server stops responding during the hard disk drive diagnostic test Remove the hard disk drive that was being tested when the server stopped responding and run the diagnostic test again If the hard disk drive diagnostic test runs successfully replace the drive that you removed with a new one 64 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Follow the suggested actions in the order in which t
31. H Key lock 5 Lift the side cover off the server and set it aside To replace the side cover see Reinstalling the side cover on page 32 Attention For proper cooling and airflow replace the cover before you turn on the server Operating the server for extended periods of time more than 30 minutes with the cover removed might damage server components 10 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Removing the two piece bezel When you work with some devices such as drives in bays 1 through 7 or bays 1 through 11 if you have the 2 5 inch eight drive model see page Table 5 on page Il you must first remove the two piece bezel to access the devices Notes e Before you remove the upper bezel you must unlock and remove the side cover and remove the lower bezel If you are removing only the lower bezel you do not have to remove the side cover However the side cover must be unlocked To remove the two piece bezel complete the following steps 1 Unlock the side cover 2 Remove the side cover see Removing the side cover on page 10 3 Press the round blue release button on the right side of the lower bezel and tilt the lower bezel forward to disengage it from the chassis 4 Lift the lower bezel to disengage the two bottom tabs from the chassis Set the lower bezel aside Chapter 2 Installing optional devices 11 5 Carefully pull the two bezel clips
32. NYAYOSA A FSICES ANB Biith2003 10 B1 AAVYAR bCEC AEDT UFO URLIEVITHALTCEEW http www ibm com jp pc service recycle personal BSB eS GA aaa Te UK ARENOT Y bRRSICSMEOSS MEE DEBENTOES EA RSM SMIBLTI eH Lid AMBERISE F OMMVUY 1 H tier WTI KEITERLTSKELN UFI LB Hse O REC OWT Fc RAYVBOVFIULBEADYATL R REKRY HHS NTO EF COBH SERIE BSEUEFOREOk RAEE WEED FHORBY CASCHAC ESL B BRRORRE NE BMADKWSHZRRI ab EIN e 7 FERE CHBMBELT SB WEWVOREW TARE RL GIL TE OD L lt I ERRERIK SICA CRC TEE EI BRERENSE REREMELT gel RREKAT SCE MAB RMAORH AICHE CRRLT lt EETU 84 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Battery return program This product may contain a lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilities may not be available in your area For information on disposal or batteries outside the United States go to http www lenovo com lenovo environment or contact your local waste disposal facility For Taiwan Please recycle batteries ee Roh Bk For the European Union Notice This mark applies only to countries within the European Union EU Batteries or packaging for batteries are labeled in accordance with European Directive 2006 66 EC concerning batteries and accumulators and waste batteries and accumulators The Directive determines the framewor
33. ST error codes continued Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 19990301 Hard disk drive boot sector error 1 Reseat the following components depending on the server model e Hot swap models a Hard disk drive b SAS SATA controller e Simple swap models a Hard disk drive b Hard disk drive cable Replace the following components one at a time depending on the server model in the order shown restarting the server each time e Hot swap models a Hard disk drive b Hard disk drive backplane c SAS SATA controller Simple swap models a Hard disk drive b Hard disk drive cable Trained service technician only Replace the system board 19990650 AC power has been restored Reseat the power cords Check for interruption of the external power Replace the power cords Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms See the Hardware Maintenance Manual for more detailed
34. Serial Bus USB connectors front 36 rear 38 problems 66 74 upper bezel installing 30 removing 12 using Boot Menu program 47 EasyStartup 41 LSI Configuration 49 utility program Configuration Setup 47 Utility program Configuration Setup 47 V video connector 38 W web site publication ordering 77 support 77 Web site compatible optional devices 3 compatible options 13 Lenovo support 1 7 45 48 52 Lenovo ThinkServer TS100 products 1 options 8 26 94 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide lenovo Part Number 46U0852 Printed in USA 1P P N 46U0852
35. Solving problems 67 Microprocessor problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The server emits a continuous beep during POST indicating that the startup boot microprocessor is not working correctly 1 2 Make sure that the microprocessor is supported on this server Trained service technician only Make sure that the microprocessor is seated correctly Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service technician only System board Monitor problems Some Lenovo monitors have their own self tests If you suspect a problem with your monitor see the information that comes with the monitor for instructions for testing and adjusting the monitor Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are
36. ThinkServer TS100 Types 6431 6432 6433 6434 lenovo Installation Guide ThinkServer TS100 Types 6431 6432 6433 6434 lenovo Installation Guide Note Before using this information and the product it supports read the general information in Appendix B Notices on page 81 and the Warranty and Support Information document on the ThinkServer Documentation DVD Second Edition April 2009 Copyright Lenovo 2008 2009 Portions Copyright International Business Machines Corporation 2008 All rights reserved LENOVO products data computer software and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 Contents Safety e oi ca Se ne ee o Chapter 1 Introduction 1 Notices and statements in this document 4 Major components of the server mI Chapter 2 Installing optional devices 7 Installation guidelines z7 System reliability guidelines 8 Working inside the server with the power on 8 Handling static sensitive devices 9 Removing the side cover bom g 10 Removing
37. Trained service technician only System board Replace the following components one at a time in the order shown restarting the server each time a Hard disk drive cables b Hard disk drive c Trained service technician only System board 56 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Table 11 Abbreviated list of POST error codes continued Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 178x Fixed disk error Note x is the drive that has the error 1 Run the hard disk drive diagnostic tests on drive x see Running the diagnostic programs in the Hardware Maintenance Manual Reseat the following components depending on the server model e Hot swap models Hard disk drive e Simple swap models a Hard disk drive x b Hard disk drive x cable Replace the following components one at a time depending on the server model in the order shown restarting the server each time e Hot swap models a Hard disk drive x b Hard di
38. VD from the DVD drive CD or DVD drive activity LED When this LED is lit it indicates that the CD drive or DVD drive is in use Optional diskette eject button Press this button to release a diskette from the diskette drive Optional diskette drive activity LED When this LED is lit it indicates that the diskette drive is in use Hot swap hard disk drive activity LED some models On some server models each hot swap drive has a hard disk drive activity LED When this green LED is flashing it indicates that the associated hard disk drive is in use When the drive is removed this LED also is visible on the hard disk drive backplane next to the drive connector The backplane is the printed circuit board behind drive bays 4 through 7 or bays 4 through 11 on some 2 5 inch hard disk drive SAS models Hot swap hard disk drive status LED some models On some server models each hot swap hard disk drive has an amber status LED If this amber status LED for a drive is lit it indicates that the associated hard disk drive has failed If an optional RAID controller is installed in the server and the LED flashes slowly one flash per second it indicates that the drive is being rebuilt When the LED is flashing rapidly three flashes per second it indicates that the controller is identifying the drive When the drive is removed this LED also is visible on the hard disk drive backplane below the hot swap hard disk drive activity LED
39. age or channel volume KB stands for 1024 bytes MB stands for 1 048 576 bytes and GB stands for 1073 741 824 bytes When referring to hard disk drive capacity or communications volume MB stands for 1 000 000 bytes and GB stands for 1 000 000 000 bytes Total user accessible capacity can vary depending on operating environments Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives that are available from Lenovo Maximum memory might require replacement of the standard memory with an optional memory module 82 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Lenovo makes no representation or warranties regarding non Lenovo products and services including but not limited to the implied warranties of merchantability and fitness for a particular purpose These products are offered and warranted solely by third parties Lenovo makes no representations or warranties with respect to non Lenovo products Support if any for the non Lenovo products is provided by the third party not Lenovo Some software might differ from its retail version if available and might not include user manuals or all program functionality Waste electrical and electronic equipment WEEE notices This unit must be recycled or discarded according to applicable local and national regulations Lenovo encoura
40. ake sure that you have all the cables and other equipment specified that are in the documentation that comes with the drive Select the bay in which you want to install the drive Check the instructions that come with the drive to determine whether you have to set any switches or jumpers on the drive If you are installing a SAS or SATA device be sure to set the SAS or SATA ID for that device Optional internal or external USB diskette drives tape drives DVD ROM and multiburner drives are examples of removable media drives You can install removable media drives in bays 1 2 and 3 only The SATA removable media drives that you install in bay 1 connects to the SATA 4 connector on the system board and the drive in bay 2 connects to the SATA 5 connector on the system board To install a 3 5 inch drive in a 5 25 inch bay you must use the 5 25 inch conversion kit Chapter 2 Installing optional devices 17 The electromagnetic interference EMI integrity and cooling of the server are protected by having all bays and PCI and PCI Express slots covered or occupied When you install a drive PCI or PCI Express adapter save the EMC shield and filler panel from the bay or the PCI or PCI Express adapter slot cover in the event that you later remove the device e For a list of supported optional devices for the server go to http www lenovo com accessories Installing a CD or DVD drive To install a CD or DVD drive complete the follow
41. are 73 solving 51 USB port 74 R RAID adapter slot 27 redundant array of independent disks RAID adapter 23 reliability system 8 removable media drives installing 17 18 removing cover 10 lower bezel 11 upper bezel 12 retaining clips dual inline memory module DIMM 16 S safety information handling static sensitive devices 9 introduction vi multilingual pointer v statements vii system reliability considerations 8 when the server ison 9 scanning order for adapters 27 serial 1 connector 37 serial 2 connector 37 Serial Advanced Technology Attachment SATA hot swap drives 21 22 simple swap drives 24 status LEDs for hot swap drives 36 Serial Attached SCSI SAS activity LEDs for hot swap drives 36 backplane activity LEDs for hot swap drives 36 description 22 IDs for hot swap drives 23 status LEDs for hot swap drives 36 hot swap drives 21 22 status LEDs for hot swap drives 36 serial port problems 72 server configuring 41 power features 38 simple swap drives 24 software problems 73 solving problems 51 starting Configuration Setup Utility program 47 statements and notices 4 static electricity 9 static sensitive devices handling 9 status LEDs 35 support web site 77 system board connectors 37 LEDs 75 memory connectors 15 system reliability 8 system error LED 36 T tape drive installing 17 trademarks 82 troubleshooting chart 62 T V gloss statement 86 two piece bezel 11 30 Index 93 U Universal
42. are preinstalled in the server come with power and signal cables attached If you replace any drives remember which cable is attached to which drive When you install a drive make sure that one of the signal cable connectors is connected to the drive and that the connector at the other end of the signal cable is connected to the system board The following cables are provided Power cables Four wire power cables connect the drives to the power supply At the ends of these cables are plastic connectors that can be attached to different drives these connectors vary in size Use either a four wire power cable or SATA power cable with SATA drives but do not use both at the same time use one or the other Signal cables Signal cables are typically flat cables also called ribbon cables that connect SATA attached SATA SAS and diskette drives to the system board Two or three types of signal cables come with the server SATA attached for optical drives The flat SATA attached signal cable has two connectors One of these connectors is attached to the optical drive and one is attached to one of the connectors on the system board Optional USB diskette drive The narrower signal cable has two connectors One is attached to the diskette drive and the other is connected to the floppy drive connector J11 on the system board Simple swap SATA Simple swap SATA models come with four SATA cables that are already connected t
43. are solving problems with the server Standby power LED Board VRD fault LED Microprocessor fan LED DIMM LED Hard drive fan LED Mini PCI slot LED Microprocessor LED Mini BMC heartbeat LED PCI 32 bit 33 MHz LED PCI X 64 bit 133 MHz LED PCI Express x4 LED PCI Express x8 LED System fan LED SSO BER Use the system board LEDs to diagnose system errors An error LED is lit to indicate a problem with a specific component After a problem is corrected its LED will not be lit the next time that the server is restarted if the problem remains the LED will be lit again For additional information see the Hardware Maintenance Manual Chapter 5 Solving problems 75 76 ThinkServer TS100 Types 6431 6432 6433 6434 Installation G
44. areil A Laser de Classe 1 Touch the static protective package that contains the drive to any unpainted metal surface on the server then remove the drive from the package and place it on a static protective surface Set any jumpers or switches on the drive according to the documentation that comes with the drive Note You might find it easier to install the new drive from the front and then attach the cables Remove the drive retainer clip from the side of the drive cage of bays 1 or 2 Slide the drive retainer clip to the right to remove it from the drive cage then snap the drive retainer clip into the screw holes on the side of the drive Chapter 2 Installing optional devices Release buttons Drive retainer clip 9 12 13 If you are installing a 5 25 inch drive in bay 2 slide the drive into the bay If you are installing a 3 5 inch drive in bay 2 you must attach the 5 25 inch conversion kit to the 3 5 inch drive Note An optional external diskette drive can only be installed in bay 3 Connect one end of the applicable signal cable into the rear of the drive and make sure that the other end of this cable is connected into the applicable SATA connector on the system board Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor and dual inline memory modules DIMMs If you have another drive to install or remove do so
45. art that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 12 A CAUTION The following label indicates a hot surface nearby A Statement 13 AA DANGER Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions To avoid these hazards ensure that your system electrical requirements do not exceed branch circuit protection requirements Refer to the information that is provided with your device for electrical specifications Safety Xi Statement 15 A CAUTION Make sure that the rack is secured properly to avoid tipping when the server unit is extended xii ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Chapter 1 Introduction This Installation Guide contains instructions for setting up the Lenovo ThinkServer TS100 Machine Types 6431 6432 6433 6434 server and basic instructions for installing some optional devices More detailed instructions for installing optional devices are in the User Guide on the ThinkServer Documentation DVD which comes with the server This document contains information about Setting up and cabling the server Starting and configuring the server Installin
46. ation about the server and other Lenovo server products at http www lenovo com thinkserve Record information about the server in the following table You will need this information when you register the server with Lenovo Product name ThinkServer TS100 Machine type 6431 6432 6433 6434 Model number Serial number Key serial number Key manufacturer Lenovo 2008 2009 Portions IBM Corp 2008 1 Key phone number 2 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide The model number and serial number are on the lower right side of the bezel as shown in the following illustrations This illustration might differ slightly from your hardware Note This illustration shows a hot swap model A non hot swap hard disk drive model is also available Important The server keys cannot be duplicated by a locksmith If you lose them order replacement keys from the key manufacturer The key serial number and the telephone number of the manufacturer are on a tag that is attached to the keys If you plan to install the server in a rack you must purchase a Tower to Rack Kit For a list of supported optional devices for the server see http Chapter 1 Introduction 3 Notices and statements in this document The caution and danger statements in this document are also in the multilingual Safety Information document which is on the ThinkS
47. beep codes Lenovo 2008 2009 Portions IBM Corp 2008 51 POST error codes The following table provides an abbreviated list of the error codes that might appear during POST See the Hardware Maintenance Manual for more information about the POST error codes To check for updated technical information complete the following steps Note Changes are made periodically to the Lenovo Web site The actual procedure might vary slightly from what is described in this document 1 Go to http www lenovo com support 2 Enter your product number machine type and model number or select Servers and Storage from the Select your product list 3 Select Servers and Storage from the Brand list 4 From Family list select ThinkServer TS100 and click Continue 5 Click User s guides and manuals for documentation Table 11 Abbreviated list of POST error codes Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 062 Three consecutive boot failures using the 1 Update the system firmware to
48. cian only that step must be performed only by a trained service technician Symptom Action The operating system Make more space available on the hard disk installation program continuously loops The EasyStartup Make sure that the operating system media is supported by the EasyStartup program program will not start the operating system media Software problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action You suspect a software 1 problem e To determine whether the problem is caused by the software make sure that The server has the minimum memory that is needed to use the software For memory requirements see the information that comes with the software If you have just installed an adapter or memory the server might have a memory address conflict e The software is designed to operate on the server e Other software works on the server e The software works on another server 2 If you receive any error messages while you use the software see the information that comes with
49. components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The diskette drive activity LED stays lit or the server bypasses the diskette drive e If there is a diskette in the drive make sure that The diskette drive cables are correctly and securely connected The diskette drive is enabled in the Configuration Setup Utility program The diskette is good and not damaged Try another diskette if you have one The diskette is inserted correctly in the drive The diskette contains the necessary files to start the server Your software program is working properly e To prevent diskette drive read write errors make sure that the distance between monitors and diskette drives is at least 76 mm 3 in e Replace the diskette drive General problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action A cover lock is broken an LE
50. connect signal cables Never turn on any equipment when there is evidence of fire water or structural damage e Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disconnect 1 Turn everything OFF 1 Turn everything OFF 2 First attach all cables to devices 2 First remove power cords from outlet 3 Attach signal cables to connectors 3 Remove signal cables from connectors 4 Attach power cords to outlet 4 Remove all cables from devices 5 Turn device ON Safety vii Statement 2 A CAUTION When replacing the lithium battery use only the battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not e Throw or immerse into water e Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations viii ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Statement 3 A CAUTION When laser products
51. cted securely to the rear of the server and attached devices e When the server is turned on air is flowing from the fan grille If there is no airflow the fan is not working This can cause the server to overheat and shut down 2 Check the system event error log see Error logs in the Hardware Maintenance Manual Chapter 5 Solving problems 65 Keyboard mouse or pointing device problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action All or some keys on the keyboard do not work Make sure that e The keyboard is compatible with the server See http www lenovo com The keyboard cable is securely connected The server and the monitor are turned on If you are using a USB keyboard run the Configuration Setup Utility program and enable keyboardless operation to prevent a POST error message from being displayed during startup If you are using a USB keyboard and it is connected to a USB hub disconnect the USB keyboard from the hub and connect it directly to the server
52. ctions on the screen Using the Boot Menu program The Boot Menu program is a built in menu driven configuration program that you can use to temporarily redefine the first startup device without changing settings in the Configuration Setup Utility program To use the Boot Menu program complete the following steps 1 Restart the server 2 Press F12 3 Select the startup device The next time the server is started it returns to the startup sequence that is set in the Configuration Setup Utility program Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent The Broadcom NetXtreme Gigabit Ethernet Boot Agent is part of the BIOS You can use it to configure the network as a startable device and you can customize where the network Startup optional devices occurs in the startup sequence Enable and disable the Broadcom NetXtreme Gigabit Ethernet Boot Agent from the Configuration Setup Utility program To enable the Broadcom NetXtreme Gigabit Ethernet boot agent complete the following steps 1 From the Configuration Setup Utility main menu select Devices and I O Ports and press Enter 2 Select Planar Ethernet and set it to Enabled if it is not already enabled Press Esc to return to the Configuration Setup utility main menu Chapter 4 Configuring the server 47 3 Select Start Options and press Enter Make sure that Planar Ethernet PXE DHCP is set to Enabled Select Startup Sequence Options and press Enter then
53. curity Updates for a guide to configuring Security and Patch Manager Install Adobe Flash Player 9 if you plan to use the Management Console functions from the same server on which the Core Server is installed You can obtain Adobe Flash Player 9 from the Adobe Web site www adobe com products flashplayer Installing Windows Components on the Core Server To install IIS ASP Net and SNMP on the Core Server do the following procedure for each component 1 2 T In the Windows Control Panel double click Add or Remove Programs In the toolbar on the left click Add Remove Windows Components to launch the Windows Components Wizard Select from the Components list e When installing IIS and ASP NET click Application Server then click Details e When installing SNMP click Management and Monitoring Tools then click Details Select the component that you want to install e When installing IIS select Internet Information Services IIS then click OK e When installing ASP NET select ASP NET then click OK e When installing SNMP select Simple Network Management Protocol then click OK Click Next to continue the wizard If prompted insert the original Windows OS CD If the autorun launches when you insert the CD close it The Windows Components Wizard will automatically detect and install the necessary files Click Finish Uninstalling the LANDesk Software Agent If the Core Server has LANDesk a
54. e technician only System board EasyStartup problems Table 12 ThinkServer EasyStartup DVD Follow the suggested actions in the order in which they are listed in the Action Column until the problem is resolved See the Hardware Maintenance Manual to determine which components are customer replaceable units CRU s and which fields are field replacable units FRUs If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The ThinkServer e Make sure that the server supports the EasyStartup program and has a startable EasyStartup DVD will bootable CD or DVD drive not start If the startup boot sequence settings have been changed make sure that the CD or DVD drive is first in the startup sequence e If more than one CD or DVD drive is installed make sure that only one drive is set as the primary drive Start the CD from the primary drive 72 _ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Table 12 ThinkServer EasyStartup DVD continued Follow the suggested actions in the order in which they are listed in the Action Column until the problem is resolved See the Hardware Maintenance Manual to determine which components are customer replaceable units CRU s and which fields are field replacable units FRUs If an action step is preceded by Trained service techni
55. e to any unpainted metal surface on the server then remove the drive from the package and place it on a static protective surface Hir S 6 Align the drive assembly with the guide rails in the bay the connector end of the drive goes in first 7 Pull the loops of the drive assembly toward each other then carefully slide the drive assembly into the drive bay until it stops and release the loops Note Do not release the loops on the drive assembly until it is completely seated If you have other devices to install or remove do so now otherwise go to Completing the installation on page 30 The simple swap drive backplate controls the IDs of the internal simple swap drive bays The following table lists the IDs of the hard disk drives and backplate in simple swap models This table applies only to server models that support four hard disk drives Table 9 Drive bay IDs for simple swap models Drive bay ID 4 0 5 1 6 2 7 3 Chapter 2 Installing optional devices 25 Power and signal cables for internal drives The server uses cables to connect SATA attached simple swap SATA hot swap SAS and hot swap SATA devices to the power supply and to the system board For the locations of the system board connectors see the User Guide on the ThinkServer Documentation DVD Review the following information before you connect power and signal cables to internal drives The drives that
56. ed correctly The correct device driver is installed for the CD or DVD drive Run the CD or DVD drive diagnostic programs Reseat the CD or DVD drive cable Replace the following components one at a time in the order shown restarting the server each time a CD or DVD drive cable b CD or DVD drive c Trained service technician only System board Replace the components listed in step 4 one at a time in the order shown restarting the server each time ACD or DVD is not working correctly The CD or DVD drive tray is not working POO N zs Clean the CD or DVD Run the CD or DVD drive diagnostic programs Reseat the CD or DVD drive cable Replace the following components one at a time in the order shown restarting the server each time a CD or DVD drive cable b CD or DVD drive Make sure that the server is turned on Insert the end of a straightened paper clip into the manual tray release opening Reseat the CD or DVD drive cable Replace the following components one at a time in the order shown restarting the server each time a CD or DVD drive cable b CD or DVD drive Chapter 5 Solving problems 63 Diskette drive problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which
57. ee the User Guide on the ThinkServer Documentation DVD e When you restart the server after you add or remove a DIMM the server displays a message that the memory configuration has changed 14 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide The following illustration shows the dual inline memory module DIMM H connectors and corresponding LEDs H on the system board ATTIIIIIIIITEH 6 Orr Gi T I a a vr in F iq bo T E Ss on BB T BEI T A i a a SU 7 T EI rn AA OO O OOOO mA IL BEE 7 WEN d d al CH l I O H c 3 SS vm i 1 SEJ n es a Ee Y E 4 2 3 SH u oa 3 O z d in A S m Attention Static electricity that is released to internal server components when
58. ein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo product specifications or warranties Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties All information contained in this document was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this Lenovo product and use of those Web sites is at your own risk Any performance data contained herein was determined in a controlled environment Therefore the result obtained in other operating environments may Lenovo 2008 2009 Portions IBM Corp
59. erver 41 configuring hardware 41 connector cable 33 Ethernet 38 Ethernet Remote Supervisor Adapter II SlimLine 38 external 36 37 parallel 37 power cord 37 serial 1 37 Lenovo 2008 2009 Portions IBM Corp 2008 connector continued serial 2 37 Universal Serial Bus USB 36 38 video 38 controller Ethernet 48 controls and indicators 35 cooling 8 cover installing 32 removing 10 D danger statements 4 data rate Ethernet controller 48 diagnostic tools 51 diskette drive activity LED 36 installing 17 20 problems 64 diskette eject button 36 drive bay filler panel 18 20 bay identification 17 cables 26 hot swap installation 21 support 17 installing 17 removable media 18 20 simple swap 24 drive hot swap installation sequence 22 dual inline memory module DIMM connectors 15 installing 15 retaining clips 16 DVD drive activity LED 36 eject button 36 problems 63 E EasyStartup DVD 1 using 41 eject button CD 36 diskette 36 DVD 36 electromagnetic compatibility EMC shield 5 18 19 20 enabling Broadcom NetXtreme Gigabit Ethernet Boot Agent 47 error LED 75 error messages POST 52 error symptoms CD ROM drive DVD ROM drive 63 general 64 91 error symptoms continued hard disk drive 64 intermittent 65 keyboard 66 keyboard USB 74 memory 67 microprocessor 68 mouse 66 mouse USB 74 optional devices 70 pointing device 66 pointing device USB 74 power 71 serial port 72 software 73
60. erver Documentation DVD Each statement is numbered for reference to the corresponding statement in the Safety Information document The following notices and statements are used in this document Note These notices provide important tips guidance or advice Important These notices provide information or advice that might help you avoid inconvenient or problem situations Attention These notices indicate potential damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage might occur Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure step or situation Danger These statements indicate situations that can be potentially lethal or extremely hazardous to you A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation 4 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Major components of the server Blue on a component indicates touch points where you can grip the component to remove it from or install it in the server open or close a latch and so on Orange on a component or an orange label on or near a component indicates that the component can be hot swapped which means that if the server and operating system support hot swap capability
61. es Integrated Mirroring IM with hot spare support also known as RAID 1 Use this option to create an integrated array of two disks plus up to two optional hot spare All data on the primary disk can be migrated Integrated Mirroring Enhanced IME with hot spare support also known as RAID 1E Use this option to create an integrated mirror enhanced array of three to eight disks including up to two optional hot spare All data on the array disks will be deleted Integrated Striping IS also known as RAID 0 Use this option to create an integrated striping array of two to eight disks All data on the array disk will be deleted Hard disk drive capacities affect how you create arrays The drives in an array can have different capacities but the RAID controller treats them as if they all have the capacity of the smallest hard disk drive If you use an integrated SAS SATA controller with RAID capabilities to configure a RAID 1 mirrored array after you have installed the operating system you will lose access to any data or applications that were previously stored on the secondary drive of the mirrored pair If you install a different type of RAID controller see the documentation that comes with the controller for information about viewing and changing SAS settings for attached devices To start the LSI Configuration Utility program complete the following steps 1 2 Turn on the server When the message lt lt l
62. essful completion of POST with no errors More than one beep indicates that POST detected a problem Error messages are displayed also if POST detects a hardware configuration problem See POST beep codes and the Hardware Maintenance Manual for more information Troubleshooting tables These tables list problem symptoms and actions to correct the problems See E lechooting able ar pace od EE E Diagnostics DVD The Diagnostics DVD provided with your server contains the diagnostic programs for testing the major components of the server For additional information about the Diagnostics DVD see the Hardware Maintenance Manual System board error LEDs An LED on the system board might be lit to help isolate an error that is indicated by the system error LED on the front of the server See LEDs on page 75 for more information POST beep codes POST emits one beep to signal successful completed If POST detects a problem during startup other beep codes might occur Use the following beep code descriptions to help diagnose and solve problems that are detected during startup Note See the Hardware Maintenance Manual for more information about the POST beep codes One beep POST was completed successfully without detecting any errors Repeating long beeps A memory error has occurred Make sure that all DIMMs are correctly installed Other beep codes See the Hardware Maintenance Manual for information about other
63. f has failed A power LED is also on the rear of the server Note If this LED is off it does not mean that there is no electrical power in the server The LED might be burned out To remove all electrical power from the server you must disconnect the power cords from the electrical outlets Power control button Press this button to turn the server on and off manually You can install it to prevent the server from being turned off accidentally Lenovo 2008 2009 Portions IBM Corp 2008 35 Hard disk drive activity LED When this LED is flashing it indicates that the associated hard disk drive is in use System error LED When this amber LED is lit it indicates that a system error has occurred An LED on the system board might also be lit to help isolate the error See rapier Solving problema en page Eillfor additional information Detailed troubleshooting information is in the Hardware Maintenance Manual Note When a PCI Express error LED and the system error LED is lit it indicates that a PCI Express error has occurred The system error LED will turn off when you reboot the server When a DIMM error LED and the system error LED is lit it indicates that a DIMM error has occurred After you correct the DIMM error the DIMM error LED and the system error LED will turn off USB connectors Connect USB devices to these connectors CD eject or DVD eject button Press this button to release a CD from the CD drive or a D
64. features discussed in this document in all countries Consult your local Lenovo representative for information on the products and services currently available in your area Any reference to a Lenovo product program or service is not intended to state or imply that only that Lenovo product program or service may be used Any functionally equivalent product program or service that does not infringe any Lenovo intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any other product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Attention Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information her
65. figuring the server Lenovo provides a number of programs to assist you with getting your server up and running quickly ThinkServer EasyStartup program This program simplifies the process of configuring your RAID controller and installing supported operating systems and device drivers It is on the ThinkServer EasyStartup DVD provided with your server For details see Using Configuration Setup Utility program This program enables you to configure hardware settings and preferences in the RAID configuration programs Adaptec RAID HOSTRaid Configuration Utility program This program is part of the BIOS code on models that have an integrated ServeRAID 8s Adaptec HostRAID controller LSI Configuration Utility This program is part of the BIOS code on models with an optional LSI storage controller with RAID capability Broadcom Gigabit Ethernet Utility program Use this program to configure the network as a startable bootable device or specify where the network startup option is displayed in the startup sequence For additional information see Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent on page 47 ThinkServer EasyManage products ThinkServer EasyManage Core Server and ThinkServer EasyManage Agent work together to provide centralized hardware and software inventory management and secure automated system management through a single console For details see Installing Thi
66. g some optional devices Solving problems If firmware and documentation updates are available you can download them from the Lenovo Web site The server might have features that are not described in the documentation that comes with the server and the documentation might be updated occasionally to include information about those features or technical updates might be available to provide additional information that is not included in the server documentation To check for updates complete the following steps Note Changes are made periodically to the Lenovo Web site Procedures for locating firmware and documentation might vary slightly from what is described in this document 1 Go to http www lenovo com support 2 Enter your product number machine type and model number or select Servers and Storage from the Select your product list 3 Select Servers and Storage from the Brand list 4 From Family list select ThinkServer TS100 and click Continue 5 Click Downloads and drivers for firmware updates or click User s guides and manuals for documentation updates The server comes with a ThinkServer EasyStartup DVD to help you configure the hardware install device drivers and install supported operating systems The server comes with a limited warranty For information about the terms of the warranty and getting service and assistance see the Warranty and Support Information document You can obtain up to date inform
67. gents on it from a previous Management Suite release it will fail the autorun prerequisite check You must remove the old agents by running uninstallwinclient exe from the Program Files LANDesk ManagementSuite folder 46 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Using the Configuration Setup Utility program Configuration Setup is a menu driven utility that is part of the BIOS You can use it to perform the following tasks Change interrupt request IRQ settings e Change the startup sequence e Configure serial port assignments Resolve configuration conflicts Set the date and time Set passwords and security settings To start the Configuration Setup Utility program complete the following steps 1 Turn on the server If the server is already on when you start this procedure you must shut down the operating system turn off the server wait a few seconds until all in use LEDs are turned off and restart the server 2 When the message Press F1 for Configuration Setup Press F12 for Boot Menu is displayed press F1 This prompt is displayed on the screen for only a few seconds You must press F1 quickly If you have set both a power on password and an administrator password you must type the administrator password to access the full Configuration Setup Utility menu If you do not type the administrator password a limited Configuration Setup Utility menu is available 3 Follow the instru
68. ges owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products Information on Lenovo product recycling offerings can be found on Lenovo s Internet site at http www lenovo com lenovo environment recycling Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable Lenovo recomienda a los propietarios de equipos de tecnologia de la informacion TI que reciclen responsablemente sus equipos cuando stos ya no les sean tiles Lenovo dispone de una serie de programas y servicios de devoluci n de productos a fin de ayudar a los propietarios de equipos a reciclar sus productos de TI Se puede encontrar informaci n sobre las ofertas de reciclado de productos de Lenovo en el sitio web de Lenovo http www lenovo com lenovo environment recycling Notice This mark applies only to countries within the European Union EU and Norway Appliances are labeled in accordance with European Directive 2002 96 EC concerning waste electrical and electronic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per
69. have been disabled in the Configuration Setup Utility program Replace each adapter one at a time restarting the server each time Chapter 5 Solving problems 59 Table 11 Abbreviated list of POST error codes continued Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 1962 A drive does not contain a valid boot sector 1 Make sure that a bootable operating system is installed 2 Run the hard disk drive diagnostic tests see Running the diagnostic programs in the Hardware Maintenance Manual 3 Reseat the following components depending on the server model e Hot swap models a Hard disk drive b SAS SATA controller e Simple swap models a Hard disk drive b Hard disk drive cable 4 Replace the following components one at a time depending on the server model in the order shown restarting the server each time e Hot swap models a Hard disk drive b Hard disk drive backplane c SAS SATA controller e Simple swap models a Hard disk drive b Hard d
70. he monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unreadable rolling or distorted screen images If this happens turn off the monitor Attention Moving a color monitor while it is turned on might cause screen discoloration Move the device and the monitor at least 305 mm 12 in apart and turn on the monitor Notes a To prevent diskette drive read write errors make sure that the distance between the monitor and any external diskette drive is at least 76 mm 3 in b Non Lenovo monitor cables might cause unpredictable problems 2 Reseat the monitor cable 3 Reseat the Remote Supervisor Adapter II SlimLine 4 Replace the following components one at a time in the order shown restarting the server each time a Monitor b Remote Supervisor Adapter II SlimLine c Trained service technician only System board 1 If the wrong language is displayed update the BIOS code with the correct language see Updating the firmware in the Hardware Maintenance Manual 2 Reseat the monitor cable 3 Replace the following components one at a time in the order shown restarting the server each time a Monitor b Trained service technician only System board Chapter 5 Solving problems 69 Optional device problems Follow the suggested actions in the order in which they are listed in the Action column
71. he server and start the operating system by pressing the power control button The server can also be turned on in any of the following ways If a power failure occurs while the server is turned on the server will restart automatically when power is restored If your operating system supports the systems management software for an optional Remote Supervisor Adapter II SlimLine the systems management software can turn on the server If an optional Remote Supervisor Adapter II SlimLine is installed in the server the server can be turned on from the Remote Supervisor Adapter II SlimLine user interface Note When 4 GB or more of memory physical or logical is installed some memory is reserved for various system resources and is unavailable to the operating system The amount of memory that is reserved for system resources depends on the operating system the configuration of the server and the configured PCI optional devices Turning off the server When you turn off the server and leave it connected to ac power the server can respond to requests from the service processor such as a remote request to turn on 38 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide the server While the server remains connected to ac power one or more fans might continue to run To remove all power from the server you must disconnect it from the power source Some operating systems require an orderly shutdown before you t
72. hey are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action A hard disk drive was not detected while the operating system was being started Reseat all hard disk drives and cables then run the hard disk drive diagnostic tests again A hard disk drive passes the diagnostic DiskDriveDiagnosticTest but the problem remains Run the diagnostic DiskDriveDiagnosticTest see Running the diagnostic programs in the Hardware Maintenance Manual Intermittent problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action A problem occurs only occasionally and is difficult to diagnose 1 Make sure that e All cables and cords are conne
73. htlinie 2004 108 EG fr her 89 336 EWG zur Angleichung der Rechtsvorschriften ber die elektromagnetische Vertr glichkeit in den EU Mitgliedsstaaten und h lt die Grenzwerte der EN 55022 Klasse A ein Um dieses sicherzustellen sind die Ger te wie in den Handb chern beschrieben zu installieren und zu betreiben Des Weiteren d rfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo bernimmt keine Verantwortung f r die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo ver ndert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Appendix B Notices 87 Einhaltung des Gesetzes ber die elektromagnetische Vertr glichkeit von Betriebsmittein Dieses Produkt entspricht dem Gesetz ber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG fr her Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten Dies ist die Umsetzung der EU Richtlinie 2004 108 EG fr her 89 336 EWG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz ber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 fr her Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten bzw der EMV EG Richtlinie 2004 108 EC fr her 89 336 EWG f r Ger te der Klasse A Dieses Ger t ist berechtigt in bereinstimmung mit dem Deutschen EMVG das
74. ice drivers that you must install For information about installing device drivers see the documentation that comes with each device If the server has a RAID adapter and you have installed or removed a hard disk drive see the documentation that comes with the adapter for information about reconfiguring the disk arrays If you have installed a Remote Supervisor Adapter II SlimLine to manage the server remotely see the Remote Supervisor Adapter II documentation for information about setting up configuring and using the adapter 34 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Chapter 3 Server controls LEDs and power This section describes the controls and light emitting diodes LEDs and how to turn the server on and off Front view The following illustration shows the controls LEDs and connectors on the front of the server Power on LED Power control button Hard disk drive activity LED System error LED USB connectors CD eject or DVD eject button CD or DVD drive activity LED Optional diskette eject button Optional diskette drive activity LED ESENE ooga Power on LED When this LED is lit and not flashing it indicates that the server is turned on When this LED is flashing it indicates that the server is turned off and still connected to an ac power source When this LED is off it indicates that ac power is not present or the power supply or the LED itsel
75. in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 1804 No more memory below 1 MB for a PCI or PCI Express adapter a Remove the failing adapter Reseat each adapter Replace the following components one at a time in the order shown restarting the server each time a Failing PCI or PCI Express adapter b Trained service technician only System board 1805 PCI option ROM checksum error Remove the failing adapter Reseat each adapter Replace the following components one at a time in the order shown restarting the server each time a Failing PCI or PCI Express adapter b Trained service technician only System board 1806 PCI or PCI Express built in self test failure If the error code indicates a particular PCI or PCI Express slot or device remove that device Reseat the following components a Each adapter b Trained service technician only if the specified board is a FRU The board that is indicated in the error code Replace the components listed in step one at a time in the order shown restarting the server each time 1807 General PCI error Make sure that no devices
76. information about how to clear CMOS 4 Replace the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only System board 187 VPD serial number not set 1 Set the serial number by updating the BIOS code level see Updating the firmware in the Hardware Maintenance Manual 2 Trained service technician only Replace the system board 54 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Table 11 Abbreviated list of POST error codes continued Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 188 Service processor firmware corrupted or not 13 Restart the server installed EST 2 Run the Configuration Setup Utility program select Load Default Settings and save the settings 3 Update the Remote Supervisor Adapter II SlimLine firmware see the instructions that are included with the adapter 4 Trained service technician only Replace the sys
77. ing steps 1 Read the on information that begins on page v and Installation 2 gt guidelines on page 7 Turn off the server and peripheral devices and disconnect the power cords and all external cables Removing the side cover on page 10 Removing the two piece bezel on page 11 Use a screwdriver to pry the filler panel and EMC shield away from the server Remove the side cover see Remove the two piece bezel see Note If you are installing a drive that contains a laser observe the following safety precaution Statement 3 A CAUTION When laser products such as CD drives DVD drives fiber optic devices or transmitters are installed note the following e Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device e Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure 18 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide A DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam A Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite App
78. ingle rank and double rank DIMMs Channel 0 Channel 1 DIMM 1 DIMM 2 DIMM 3 DIMM 4 Single rank Double rank Single rank Single rank Table 2 Dual channel mode with single rank and double rank DIMMs First pair Second pair Remarks DIMM 1 DIMM 2 DIMM 3 DIMM 4 Chapter 2 Installing optional devices 13 Table 2 Dual channel mode with single rank and double rank DIMMs continued First pair Second pair Remarks Single rank Single rank Single rank Single rank Single rank Single rank Double rank Double rank This configuration is the second best choice Double rank Double rank Single rank Single rank This configuration is the best choice Double rank Double rank Double rank Double rank The following table shows the sequence in which DIMMs must be installed in the server Table 3 DIMM installation sequence Number of DIMMs Installation sequence connectors 1 1 2 interleaved configuration 1 3 3 The use of three DIMMs is not supported 4 interleaved configuration 1 3 2 4 e The amount of usable memory will be reduced depending on the system configuration A certain amount of memory must be reserved for system resources To view the total amount of installed memory and the amount of configured memory run the Configuration Setup Utility program and select System Summary from the menu For additional information s
79. ings for the adapter and all other adapters in the Configuration Setup Utility program are correct If the memory resource settings are not correct change them If all memory resources are being used remove an adapter to make memory available to the adapter Disabling the BIOS on the adapter should correct the error See the documentation that comes with the adapter 1802 No more I O space is available for a PCI or PCI Express adapter If the error code indicates a particular PCI or PCI Express slot or device remove that device Reseat each adapter Replace the following components one at a time in the order shown restarting the server each time a Failing PCI or PCI Express adapter b Trained service technician only System board 1803 No more memory above 1 MB for a PCI or PCI Express adapter If the error code indicates a particular PCI or PCI Express slot or device remove that device Reseat each adapter Replace the following components one at a time in the order shown restarting the server each time a Failing PCI or PCI Express adapter b Trained service technician only System board 58 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Table 11 Abbreviated list of POST error codes continued Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing
80. involve removing or installing adapter cables Blue on a component indicates touch points where you can grip the component to remove it from or install it in the server open or close a latch and so on Orange on a component or an orange label on or near a component indicates that the component can be hot swapped which means that if the server and operating system support hot swap capability you can remove or install the component while the server is running Orange can also indicate touch points on hot swap components See the instructions for removing and installing a specific hot swap component for any additional procedures that you might have to perform before you remove or install the component When you have to access the inside of the server you might find it easier to lay the server on its side e When you are finished working on the server reinstall all safety shields guards labels and ground wires e For a list of supported optional devices for the server see System reliability guidelines To help ensure proper system cooling and system reliability make sure that the following requirements are met If the server has redundant power each of the power supply bays has a power supply installed in it There is adequate space around the server to allow the server cooling system to work properly Leave approximately 50 mm 2 in of open space around the front and rear of the server Do not place objects in
81. isk drive cable 5 Trained service technician only Replace the system board 2462 Video memory configuration error 1 Reseat the following components a Video adapter if one is installed b Trained service technician only System board 2 Replace the following components one at a time in the order shown restarting the server each time a Video adapter if one is installed b Trained service technician only System board 3001 SMART monitoring failure predicted on hard disk drive Replace the hard disk drive 3003 SMART command execution failure on hard disk drive Replace the hard disk drive 3005 Current hard disk drive configuration do not support SMART function Replace the hard disk drive 60 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Table 11 Abbreviated list of POST error codes continued Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 5962 DVD drive configuration error 1 Run the Configuration Se
82. ity program 47 Using the Boot Menu program 47 Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent e AN Lenovo 2008 2009 Portions IBM Corp 2008 Configuring the Broadcom NetXtreme Gigabit Ethernet controller nn 48 LSI Configuration Utility program g p ue pie Chapter 5 Solving ee io ee oDi Diagnostic tools overview o a a amp ST POST beep codes s s s s oso s m a sl POST error codes D Troubleshooting tables GH CD or DVD drive problems 63 Diskette drive problems 64 General problems 64 Hard disk drive problems 64 Intermittent problems 65 Keyboard mouse or pointing devic problems 66 Memory problems DI Microprocessor problems 68 Monitor problems G Optional device problems 70 Power problems 71 Serial device problems 72 EasyStartup problems 72 Software problems e 23 Universal Serial Bus USB device problems 74 System board LEDs AN Appendix A Getting er and technical assistance za a ff Before vou call s s s a sa s s 77 Using the documentation AE Getting SES and information frei the World Wide Web NEEN Calling for service e 78 Using other services e 79 Purchasing additional services 79 Lenovo Taiwan prod
83. k for the return and recycling of used batteries and accumulators as applicable throughout the European Union This label is applied to various batteries to indicate that the battery is not to be thrown away but rather reclaimed upon end of life per this Directive Les batteries ou emballages pour batteries sont tiquet s conform ment aux directives europ ennes 2006 66 EC norme relative aux batteries et accumulateurs en usage et aux batteries et accumulateurs us s Les directives d terminent la marche a suivre en vigueue dans l Union Europ enne pour le retour et le recyclage des batteries et accumulateurs us s Cette tiquette est appliqu e sur diverses batteries pour indiquer que la batterie ne doit pas tre mise au rebut mais plut t r cup r e en fin de cycle de vie selon cette norme In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulato
84. kServer TS100 Types 6431 6432 6433 6434 Installation Guide Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The monitor works when you turn on the server but the screen goes blank when you start some application programs 1 Make sure that e The application program is not setting a display mode that is higher than the capability of the monitor e You installed the necessary device drivers for the application 2 Run video diagnostics see Running the diagnostic programs in the Hardware Maintenance Manual e If the server passes the video diagnostics the video is good see Solving undetermined problems in the Hardware Maintenance Manual e Trained service technician only If the server fails the video diagnostics replace the system board The monitor has screen jitter or the screen image is wavy unreadable rolling or distorted Wrong characters appear on the screen 1 If the monitor self tests show that the monitor is working correctly consider the location of t
85. l optional devices read the following information e Read the safety information that begins on el the guidelines in Working inside the server with the power on on page land Handling static sensitive devices on page 9 This information will help you work safely e Observe good housekeeping in the area where you are working Place removed covers and other parts in a safe place When you install your new server take the opportunity to download and apply the most recent firmware updates This step will help to ensure that any known issues are addressed and that your server is ready to function at maximum levels of performance To download firmware updates for your server complete the following steps Note Changes are made periodically to the Lenovo Web site The actual procedure might vary slightly from what is described in this document 1 Go to http www lenovo com support 2 Enter your product number machine type and model number or select Servers and Storage from the Select your product list 3 Select Servers and Storage from the Brand list 4 From Family list select ThinkServer TS100 and click Continue 5 Click Downloads and drivers to download firmware updates e Before you install optional hardware devices make sure that the server is working correctly Start the server and make sure that the operating system starts if an operating system is installed or that a 19990305 error code is di
86. n the server Before you install a simple swap SATA hard disk drive read the following information You can install four simple swap SATA hard disk drives in the simple swap models 7 drive bay models Install the drives starting from the top bay to the bottom bay bay 4 5 6 and then 7 The four simple swap SATA hard disk drive connects to the SATA 0 through SATA 3 connectors on the system board as follows The drive in bay 4 connects to the SATA 0 connector on the system board The drive in bay 5 connects to the SATA 1 connector on the system board The drive in bay 6 connects to the SATA 2 connector on the system board The drive in bay 7 connects to the SATA 3 connector on the system board Attention Simple swap hard disk drives are not hot swappable Disconnect all power from the server before you remove or install a simple swap hard disk drive To install a simple swap hard disk drive complete the following steps 1 Read the safety information that begins on page v and Installation guidelines 2 Turn off the server and peripheral devices and disconnect all external cables and power cords 24 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide 3 Unlock the side cover the bezel will not disengage from the server if the cover is locked Remove the lower bezel see Removing the two piece bezel on page 11 Touch the static protective package that contains the driv
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88. nd programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the documentation for the operating system or program Using the documentation Information about your Lenovo system and preinstalled software if any or optional device is available in the documentation that comes with the product That documentation can include printed documents online documents readme files and help files Most of the documentation for your server is on the ThinkServer Documentation DVD provided with your server See the troubleshooting information in your system documentation for instructions for using the diagnostic programs The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates To access these pages go to http www lenovo com support and follow the instructions Lenovo 2008 2009 Portions IBM Corp 2008 77 Getting help and information from the World Wide Web On the World Wide Web the Lenovo Web site has up to date information about Lenovo systems optional devices services and support For general information about Lenovo products or to purchase Lenovo products go to For support on Lenovo products go to
89. ned service technician Symptom Action The amount of system memory that is displayed is less than the amount of installed physical memory je Make sure that e No error LEDs are lit on the front panel assembly or on the system board e The memory modules are seated correctly e You have installed the correct type of memory e If you changed the memory you updated the memory configuration in the Configuration Setup Utility program e All DIMMs are enabled The server might have automatically disabled a DIMM when it detected a problem e Ifa DIMM was disabled by a system management interrupt SMI replace the DIMM Check the POST error log for error message 289 If POST error message 289 is in the error log perform the actions listed in the POST error codes table see POST error codes on page 52 Otherwise continue to step 3 Run memory diagnostics see Running the diagnostic programs in the Hardware Maintenance Manual Make sure that there is no memory mismatch when the server is over the minimum memory configuration one 1 GB DIMM and that you have installed the correct number of DIMMs see the User Guide on the ThinkServer Documentation DVD for information about the supported DIMM configurations Reseat the DIMMs Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Trained service technician only System board Chapter 5
90. ng systems can vary with different versions of the EasyStartup program To learn more about the version you have do the following 1 Insert the ThinkServer EasyStartup DVD and restart the server 2 Advance to the Home screen 3 Click Compatability notes The compatability notes provide detailed information about the operating systems and server configurations supported by that version of the EasyStartup program 4 Click User Guide The User Guide provides an overview of the various functions provided by that version of the EasyStartup program Before using the EasyStartup program to install an operating system make sure any external storage devices and fiber channels are configured correctly Configuring RAID The RAID configuration feature that is part of the EasyStartup program enables you to view and change RAID settings for supported RAID controllers Through this feature you have the ability to select one RAID level for each installed controller and the program automatically will use the discs currently attached to the controller to support that RAID level This method satisfies most users needs Note Refer to the EasyStartup User Guide for information about the RAID controllers that are supported For this model the integrated ServeRAID 8s Adaptec HostRAID controller is not supported for configuration using the EasyStartup program If you have a need to assign a primary and secondary RAID on the same controller and as
91. nkServer EasyManage software on page 45 For more information about these programs see Configuring the server in the User Guide on the ThinkServer Documentation DVD Using the ThinkServer EasyStartup DVD The ThinkServer EasyStartup DVD simplifies the process of configuring your RAID controller and installing an operating system The program works in conjunction with your Windows or Linux operating system installation disc to automate the process of installing the operating system and associated device drivers If you did not receive an ThinkServer EasyStartup DVD with your server you can download an image from the Lenovo Support Web site at http ww lenovo com support The EasyStartup program has the following features Self booting DVD e Easy to use language selectable interface Integrated help system Lenovo 2008 2009 Portions IBM Corp 2008 41 Automatic hardware detection e RAID configuration utility e Device drivers based on the server model and detected devices Selectable partition size and file system type Support for Windows Red Hat and SUSE server operating systems Installs the operating system and device drivers in an unattended mode to save time Creates a reuseable response file that can be used with similarly configured Lenovo servers to make future installations even faster Before you use the ThinkServer EasyStartup DVD Functionality and supported operati
92. not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Lenovo is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 003 86 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Avis de conformit a la r glementation d Industrie Canada Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada Australia and New Zealand Class A statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case
93. now Connect the power cable to the rear of the drive The connectors are keyed and can be inserted only one way If you have other devices to install or remove do so now otherwise go to Completing the installation on page 30 Installing a tape drive To install a tape drive J complete the following steps 1 Read the safety information that begins on page vJand Installation Turn off the server and peripheral devices and disconnect the power cords and all external cables Remove the side cover see Removing the side cover on page 10 Remove the two piece bezel see Removing the two piece bezel on page 11 Use a screwdriver to pry the filler panel H and EMC shield away from the server Touch the static protective package that contains the drive to any unpainted metal surface on the server then remove the drive from the package and place it on a static protective surface Set any jumpers or switches on the drive according to the documentation that comes with the drive Remove the drive retainer clip J from the side of the drive cage of bays one or two Slide the drive retainer clip to the right to remove it from the drive cage then snap the drive retainer clip into the screw holes on the side of the drive 20 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide 9 Slide the drive into the bay Note A tape drive can be installed in bay lor 2 10
94. nstall it before you reinstall the side cover See Reinstalling the two piece bezel on page 30 Note The rear adapter retention bracket rests against the server side cover You might find it easier to lay the server on its side to reinstall the side cover To reinstall the side cover complete the following steps 1 Before you install the side cover make sure that all cables adapters and other components are installed and seated correctly and that you have not left loose tools or parts inside the server Also make sure that all internal cables are correctly routed Note The cover release latch must be in the unlocked opened position before you install the side cover 2 Position the lip on the bottom edge of the side cover on the ledge on the bottom of the chassis then rotate the cover up to the chassis and then press down on the cover release latch and push the cover completely closed until it latches securely into place 3 Close the cover release latch to secure the side cover in place 4 Lock the side cover 32 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Connecting the cables Attention To prevent damage to equipment connect the power cords last If the server cables and connector panel have color coded connectors match the color of each cable end with the color of the connector For example match a blue cable end to a blue connector on the panel a red cable end
95. o the system board and the backplate at the rear of the simple swap drive cage Hot swap SAS SATA Hot swap SAS SATA models come with a single data cable that connects the SAS SATA controller to the hot swap backplane This cable provides inherent connectivity for the four SAS or SATA drives that the server supports Therefore additional cabling is not required for these drives For more information about the requirements for SAS SATA cable and connecting SAS SATA devices see the documentation that comes with these devices For a list of supported optional devices for the server go to Inttp www lenovo com accessories Installing an adapter The following notes describe the types of adapters that the server supports and other information that you must consider when you install an adapter Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this section If you have to change the switch setting or jumper settings on the adapter follow the instructions that come with the adapter Read the documentation that comes with your operating system The server comes with the following adapter connectors or slots Slot 1 PCI Express x8 26 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Slot 2 PCI Express x4 x1 Important The x4 designation in parentheses for slot 2 identifies an x4 slot that is designed to support x4 and x1 adapters
96. of saving the information on a diskette or USB device as a response file for future installations on similarly configured Lenovo servers Start installation This task starts the actual installation process First the disk is prepared using the disk and partition information you specified Then you are prompted to insert the operating system disk and the operating system is installed using the information that you specified Installing your operating system without using EasyStartup If you have already configured the server hardware and you are not using the EasyStartup program to install your operating system complete the following steps to download the latest operating system installation instructions from the Lenovo Support Web site Note Changes are made periodically to the Lenovo Web site The actual procedure might vary slightly from what is described in this document 44 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide 1 Go to http www lenovo com support 2 Enter your product number machine type and model number or select Servers and Storage from the Select your product list 3 From Family list select ThinkServer TS100 and click Continue 4 Select the operating system that you want from the Operating system list and click Continue 5 Click Operating system installation to download instructions to install the operating system Installing ThinkServer EasyManage software You can download
97. on the left side of the upper bezel away from the chassis then rotate the upper bezel to the right side of the server to disengage the two right side tabs from the chassis Set the upper bezel aside For instructions for reinstalling the two piece bezel see Reinstalling the two piece 12 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Installing a memory module The following notes describe the types of dual inline memory modules DIMMs that the server supports and other information that you must consider when you install DIMMs The server supports only industry standard 1 8 V 240 pin double data rate 2 DDR2 800 MHz PC2 5300 or PC2 6400 unbuffered synchronous dynamic random access memory SDRAM dual inline memory modules DIMMs with error correcting code ECC These DIMMs must be compatible with the latest DDR2 800 MHz SDRAM unbuffered_DIMM specification For a list of supported optional devices for the server see http www lenovo com accessories The optional DIMM that are available for the server are 1 GB and 2 GB The server supports a minimum of 1 GB and a maximum of 8 GB of system memory e Some servers come with two 1 GB DIMMs installed Depending on the DIMM sizes installed in your server the server can support two or four DIMMs The 1 GB DIMM and 2 GB option kits each contain two DIMMs The system board contains four DIMM connectors and supports t
98. particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http www lenovo com support click Warranty and follow the instructions on the screen For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product refer to the Microsoft Product Support Services Web site at http www support microsoft com or you can contact the Customer Support Center Some fees might apply Purchasing additional services During and after the warranty period you can purchase additional services such as support for hardware operating systems and application programs network setup and configuration upgraded or extended hardware repair services and custom installations Service availability and service name might vary by country or region For more information about these services go to the Lenovo Web site at Ihttp www lenovo com Lenovo Taiwan product service A Lenovo m R SS RA MM T TIA O EA EE DA RSTRNT BACT fae BRA RE TT RISES HE 0800 000 700 Appendix A Getting help and technical assistance 79 80 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Appendix B Notices Lenovo may not offer the products services or
99. pin serial device to this connector Chapter 3 Server controls LEDs and power 37 Video connector Connect a monitor to this connector USB connectors Connect USB devices to these connectors Ethernet connector Use this connector to connect the server to a network Ethernet transmit receive activity LED This LED is on the Ethernet connector on the rear of the server When this LED is lit it indicates that there is activity between the server and the network Ethernet link status LED This LED is on the Ethernet connector on the rear of the server When this LED is lit it indicates that there is an active connection on the Ethernet port Remote Supervisor Adapter II SlimLine Ethernet connector Use this connector to connect the Remote Supervisor Adapter IT SlimLine to a network Server power features When the server is connected to an ac power source but is not turned on the operating system does not run and all core logic except the service processor is shut down however the server can respond to requests from the service processor such as a remote request to turn on the server The power on LED flashes to indicate that the server is connected to ac power but not turned on Turning on the server Approximately 20 seconds after the server is connected to ac power the power control button becomes active and one or more fans might start running to provide cooling while the server is connected to power You can turn on t
100. rmine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The number of serial ports that 4_ Make sure that are identified by the operating system is less than the number of installed serial ports e Each port is assigned a unique address in the Configuration Setup Utility program and none of the serial ports is disabled e The serial port adapter if one is installed is seated correctly Reseat the serial port adapter Replace the serial port adapter PON Trained service technician only System board A serial device does not work 4 Make sure that e The device is compatible with the server e The serial port is enabled and is assigned a unique address e The device is connected to the correct connector For connector locations see Internal connectors LEDs and jumpers in the User Guide on the ThinkServer Documentation DVD 2 Reseat the following components a Failing serial device b Serial cable c Remote Supervisor Adapter II SlimLine if one is present 3 Replace the following components one at a time in the order shown restarting the server each time a Failing serial device b Serial cable c Remote Supervisor Adapter II SlimLine if one is present d Trained servic
101. rs on the environment and human health due to the potential presence Appendix B Notices 85 of hazardous substances For proper collection and treatment go to http www lenovo com lenovo environment For California Perchlorate material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate The foregoing notice is provided in accordance with California Code of Regulations Title 22 Division 4 5 Chapter 33 Best Management Practices for Perchlorate Materials This product part may include a lithium manganese dioxide battery which contains a perchlorate substance German Ordinance for Work gloss statement The product is not suitable for use with visual display work place devices according to clause 2 of the German Ordinance for Work with Visual Display Units Das Produkt ist nicht fiir den Einsatz an Bildschirmarbeitsplatzen im Sinne 2 der Bildschirmarbeitsverordnung geeignet Electronic emissions notices The following section includes notices regarding electronic emissions Federal Communications Commission FCC statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if
102. sign some of your discs to the primary RAID and some to the secondary RAID you can use either of the following methods Manually remove the drives that you do not want included in your array before you configure your RAID controller through the EasyStartup program This method enables you to use the EasyStartup program to configure your RAID controller and install the operating system After the operating system is installed reinstall the drives and use the RAID configuration utility provided in the firmware to configure the secondary RAID Configure the controller using the RAID configuration utility provided in the firmware before you use the EasyStartup program For details see After your RAID controller is configured start the EasyStartup program and install your operating system 42 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide EasyStartup overview The EasyStartup program requires a supported Lenovo server with an enabled startable bootable DVD drive In addition to the ThinkServer EasyStartup DVD you also must have the operating system installation CD or DVD and the product key or installation number for the operating system if provided The EasyStartup program performs the following tasks e Detects installed hardware devices Guides you through the process of configuring one or more RAID controllers and optionally saves the settings in a RAID response file Guides you through the process of
103. sk drive backplane e Simple swap models a Hard disk drive x b Hard disk drive x cable Trained service technician only Replace the system board 1800 Unavailable PCI hardware interrupt Run the Configuration Setup Utility program and adjust the adapter settings Remove each adapter one at a time restarting the server each time until the failing adapter is isolated Chapter 5 Solving problems 57 Table 11 Abbreviated list of POST error codes continued Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 1801 A PCI or PCI Express adapter has requested memory resources that are not available 1 Make sure that no devices have been disabled in the Configuration Setup Utility program Change the order of the adapters in the PCI and PCI Express slots Make sure that the startup boot device is positioned early in the scanning order For information about the scanning order see the User Guide on the ThinkServer Documentation DVD Make sure that the sett
104. sp the adapter by the top edge or upper corners and align it with the expansion slot guides then press the adapter firmly into the expansion slot Move the adapter directly from the static protective package to the expansion slot Attention Make sure that the adapter is correctly seated in the expansion slot before you turn on the server Incomplete installation of an adapter might damage the system board or the adapter 28 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide 10 11 12 13 Vk BG A we RN Ur MY 2 Mj 2 A A Ai Ge d d j Ee H LY th MLL YX N Gesi e A Mh nem un L Rear adapter retention bracket H Left side of the Front adapter retention bracket Right side of the Front adapter retention bracket Expansion slot screw Adapter Install an expansion slot screw at the rear of the adapter If you are installing a full length adapter press on the release lever on the right side of the front adapter retention bracket to release the retaining tab on the left side of the bracket Connect required cables to the adapter Route cables so that they do not block the flow of air from the fans Reinstall the rear adapter retention bracket then rotate the bracket to the closed position Note If any adapters in the server are large or have heavy cables attached to them you can remove the rear adapter retention bracket and secure
105. splayed indicating that an operating system was not found but the server is otherwise working correctly If the server is not working correctly see Solving problems for diagnostic information e Observe good housekeeping in the area where you are working Place removed covers and other parts in a safe place If you must start the server while the cover is removed make sure that no one is near the server and that no tools or other objects have been left inside the server Do not attempt to lift an object that you think is too heavy for you If you have to lift a heavy object observe the following precautions Make sure that you can stand safely without slipping Distribute the weight of the object equally between your feet Use a slow lifting force Never move suddenly or twist when you lift a heavy object To avoid straining the muscles in your back lift by standing or by pushing up with your leg muscles Lenovo 2008 2009 Portions IBM Corp 2008 7 8 Make sure that you have an adequate number of properly grounded electrical outlets for the server monitor and other devices Back up all important data before you make changes to disk drives Have a small flat blade screwdriver available You do not have to turn off the server to install or replace hot swap power supplies or hot plug Universal Serial Bus USB devices However you must turn off the server before you perform any steps that
106. sted in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 1601 System management adapter communication error 1 Update the BMC firmware see Updating the Firmware in the Hardware Maintenance Manual Trained service technician only Replace the system board 1603 System management adapter communication error Make sure that the Remote Supervisor Adapter II SlimLine is installed correctly Update the Remote Supervisor Adapter II SlimLine firmware see Updating the firmware in the Hardware Maintenance Manual Reseat the following components a Adapter b Trained service technician only System board Replace the following components one at a time in the order shown restarting the server each time a Remote Supervisor Adapter II SlimLine b Trained service technician only Replace the system board 1762 Hard disk drive configuration error Run the Configuration Setup Utility program and load the default settings Reseat the following components a Hard disk drive cables b Hard disk drive c
107. syManage or LANDesk must be removed prior to installing the Core Server and Management Console Installation order The order in which you install the operating system and Windows Components is critical to install ThinkServer EasyManage software successfully To ensure a clean working installation of ThinkServer EasyManage software use the following installation order Install Microsoft Windows Server 2003 Service Pack 1 2 Install the following Windows Components eg 3 Use Windows popes on the Core Server an page f to install all available critical updates 4 Download Microsoft NET Framework 2 0 Service Pack 1 or newer from the following Web site http www microsoft com downloads Chapter 4 Configuring the server 45 details aspx FamilyID 0856eacb 4362 4b0d 8edd aab15c5e04f5 amp DisplayLang en Install the software using the default settings Download Microsoft Web Services Enhancement 2 0 Service Pack 3 from the following Web site Ihttp www microsoft com downloads details aspx FamilyID 1ba1f631 c3e7 420a bcle ef18bab66122 amp DisplayLang en Install the software using the default settings Note This specific version is required Use Windows Update to install all available critical updates Launch the EasyManage installation After ThinkServer EasyManage is installed enable Security and Patch Manager to obtain the LANDesk 8 8 Software Updates In the console application click Help gt LANDesk gt Se
108. t Press lt CTRL C gt to start LSI Configuration Utility gt gt gt is displayed press Ctrl C If an administrator password has been set you are prompted to type the password Use the arrow keys to select a controller channel from the list of adapters then press Enter To change the settings of the selected items follow the instructions on the screen If you select Raid Properties SAS Topology or Advanced Adapter Properties additional screens are displayed When you have finished changing settings press Esc to exit from the program select Save to save the settings that you have changed See the User Guide on the ThinkServer Documentation DVD for more information about the LSI Configuration Utility program Chapter 4 Configuring the server 49 50 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Chapter 5 Solving problems This chapter provides basic troubleshooting information to help you solve some common problems that might occur while you are setting up the server If you cannot locate and correct a problem by using the information in this chapter see Appendix A Getting help and technical assistance on page 77 the Hardware Maintenance Manual Diagnostic tools overview The following tools are available to help you diagnose and solve hardware related problems e POST beep codes The power on self test beep codes indicate the detection of a problem One beep indicates succ
109. tall the hard disk drive in the hot swap bay a Make sure that the drive tray handle is open Gei D Align the drive assembly with the guide rails in the bay 22 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Table 6 Illustrations of the server models with four and eight drive bays Server model with four hot swap drive bays Drive tray assembly H Drive tray handle in open position Server model with eight hot swap drive bays Drive tray assembly H Drive tray handle in open position c Gently push the drive assembly into the bay until the drive stops d Rotate the drive tray handle to the closed locked position e Check the hard disk drive status indicator to make sure that the hard disk drive is operating correctly You might have to restart the server before the drive is recognized If the amber hard disk drive status LED for a drive is lit continuously it indicates that the drive is faulty and must be replaced If the green hard disk drive activity LED is flashing it indicates that the drive is being accessed Note If the server is configured for RAID operation using an optional ServeRAID adapter you might have to reconfigure your disk arrays after you install hard disk drives See the adapter documentation on the IBM ServeRAID Support CD for additional information about RAID operation for your adapter 6 If you are installing additional hot swap hard disk dri
110. tem board 189 Three attempts were made to access the Restart the server and enter the server with an incorrect password administrator password then run the Configuration Setup Utility program and change the power on password 289 A DIMM has been disabled by the system 1 Make sure that the DIMM is installed correctly see module on page 13 2 Replace the DIMM 3 Trained service technician only Replace the system board 602 Invalid diskette boot record 1 Replace the diskette 2 Reseat the diskette drive cables 3 Replace the diskette drive 604 Internal diskette drive error 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Reseat the diskette drive signal cables 3 Replace the diskette drive 962 Parallel port configuration error 1 Run the Configuration Setup Utility program and make sure that the parallel port setting is correct 2 Trained service technician only Replace the system board 1162 Serial port error 1 Run the Configuration Setup Utility program and make sure that the serial port settings are correct 2 Trained service technician only Replace the system board 1600 The service processor is not functioning Trained service technician only Replace the system board Chapter 5 Solving problems 55 Table 11 Abbreviated list of POST error codes continued Follow the suggested actions in the order in which they are li
111. the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously The retaining clips snap into the locked position when the DIMM is firmly seated in the connector If there is a gap between the DIMM and the retaining clips the DIMM has not been correctly installed Open the retaining clips remove the DIMM and then reinsert it If you have other devices to install or remove do so now otherwise go to Completing the installation on page 30 16 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Installing a drive Depending on the server model a DVD ROM or multiburner drive might be i nstalled in the server The server supports 2 5 inch and 3 5 inch hot swap SAS or hot swap SATA hard disk drives and 3 5 inch simple swap SATA hard disk drives depending on the model The following illustrations show the locations of the drive bays Some models have seven drive bays J to H and some models have eleven drive bays H to HI Table 5 Drive bays on the server models Seven drive bay model Eleven drive bay model The following notes describe the types of drives that the server supports and other information that you must consider when you install a drive M
112. the latest default configuration level see the Hardware Maintenance Manual 2 Trained service technician only Replace the system board 101 Tick timer internal interrupt failure Trained service technician only Replace the system board 102 Internal timer channel 2 test failure Trained service technician only Replace the system board 106 Diskette controller error 1 Make sure that the Configuration Setup Utility program correctly reflects the diskette drive information 2 Reseat the diskette drive cable 3 Reseat the diskette drive 4 Replace the following components one at a time in the order shown restarting the server each time a Diskette drive cable b Diskette drive c Trained service technician only System board 52 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Table 11 Abbreviated list of POST error codes continued Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 151 Real time clock error 1 Reseat the battery
113. the software for a description of the messages and suggested solutions to the problem 3 Contact your place of purchase of the software Chapter 5 Solving problems 73 Universal Serial Bus USB device problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action A USB device does not work 1 Run USB diagnostics see Running the diagnostic programs in the Hardware Maintenance Manual 2 Make sure that The correct USB device driver is installed e The operating system supports USB devices 3 Make sure that the USB configuration options are set correctly in the Configuration Setup Utility program For more information see theUser Guide on the ThinkServer Documentation DVD 4 If you are using a USB hub disconnect the USB device from the hub and connect it directly to the server 74 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide System board LEDs The following illustration shows the LEDs on the system board You might have to refer to this illustration when you
114. this Directive Remarque Cette marque s applique uniquement aux pays de l Union Europ enne et a la Norvege L etiquette du systeme respecte la Directive europ enne 2002 96 EC en mati re de Dechets des Equipements Electriques et Electroniques DEEE qui determine les dispositions de retour et de recyclage applicables aux syst mes utilis s travers Appendix B Notices 83 l Union europ enne Conform ment a la directive ladite tiquette pr cise que le produit sur lequel elle est appos e ne doit pas tre jet mais tre r cup r en fin de vie Users of electrical and electronic equipment EEE with the WEEE marking per Annex IV of the WEEE Directive as shown above must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to customers for the return recycling and recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances For additional WEEE information go to http www lenovo com lenovo environment Recycling statements for Japan AROUDT ZIbVICALT ARRBETILEIZ DENU HT ZIELT TROBERN BADMERAYCEVRRENSHSIS Rss Oe EKU ERARMELT HEHZEETZARNSESSNE BIRD HOKLEZERMNWEREITBEENERSHITAKEDSEVET Ee HHS SHR AMFAREAICROEERAANY AVYVOEMELUBFIA e BAe 2175 PC ERI HTI e HER SIS TOES SLL MFDURLETILALTSTEELN http www ibm com jp pc service recycle pcrecycle Er AK RE CERAGEROE
115. tn predpisy Pred namestitvijo tega proizvoda preberite Varnostne informacije Antes de instalar este producto lea la informaci n de seguridad Las s kerhetsinformationen innan du installerar den har produkten Important Each caution and danger statement in this document is labeled with a number This number is used to cross reference an English language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document For example if a caution statement is labeled Statement 1 translations for that caution statement are in the Safety Information document under Statement 1 Be sure to read all caution and danger statements in this document before you perform the procedures Read any additional safety information that comes with the server or optional device before you install the device vi ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Statement 1 AA DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm e Connect all power cords to a properly wired and grounded electrical outlet e Connect to properly wired outlets any equipment that will be attached to this product e When possible use one hand only to connect or dis
116. troubleshooting information If you cannot find a problem in these tables run the diagnostic programs see Running the diagnostic programs in the Hardware Maintenance Manual If you have just added new software or a new optional device and the server is not working complete the following steps before you use the troubleshooting tables 1 Check the Ser LEDs or the LEDs on the front panel see 2 Remove the software or device that you just added System board LEDs on page 75 3 Run the diagnostic tests to determine whether the server is running correctly 62 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide 4 Reinstall the new software or new device CD or DVD drive problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom The CD or DVD drive is not recognized Action 1 Di Make sure that e The SATA channel to which the CD or DVD drive is attached primary or secondary is enabled in the Configuration Setup Utility program e All cables and jumpers are install
117. ttp www lenovo com support Calling for service During the warranty period you can get help and information by telephone through the Customer Support Center These services are available during the warranty period Problem determination Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem Hardware repair If the problem is caused by hardware under warranty trained service personnel are available to provide the applicable level of service Engineering Change management There might be changes that are required after a product has been sold Lenovo or your reseller will make selected Engineering Changes ECs available that apply to your hardware These items are not covered by the warranty Replacement or use of parts not manufactured for or by Lenovo or non warranted Lenovo parts Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes modifications or upgrades to device drivers Installation and maintenance of network operating systems NOS Installation and maintenance of application programs Refer to the safety and warranty information that is provided with your computer for a complete explanation of warranty terms You must retain your proof of purchase to obtain warranty service For a list of service and support phone numbers for your countr
118. tup Utility 2 Reseat the following components a DVD drive cable b DVD drive c System board 3 Replace the components listed in step one at a time in the order shown restarting the server each time 00012000 Processor machine check error 1 Trained service technician only Reseat the microprocessor 2 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service technician only System board 00019701 Microprocessor failed the built in self test BIST 1 Trained service technician only Reseat the microprocessor 2 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service technician only System board 01298001 No update data for microprocessor 1 Update the BIOS code again see the Hardware Maintenance Manual 2 Trained service technician only Reseat the microprocessor 3 Trained service technician only Replace the microprocessor 01298101 Bad update data for processor 1 Update the BIOS code again see the Hardware Maintenance Manual 2 Trained service technician only Reseat the microprocessor 3 Trained service technician only Replace the microprocessor Chapter 5 Solving problems 61 Table 11 Abbreviated list of PO
119. u just installed an optional device remove it and restart the server If the server now starts you might have installed more devices than the power supply supports 6 See Power supply LEDs and Solving undetermined problems in the Hardware Maintenance Manual The server does not turn off 1 Determine whether you are using an Advanced Configuration and Power Management ACPI or a non ACPI operating system If you are using a non ACPI operating system complete the following steps a Press Ctrl Alt Delete b Turn off the server by holding the power control button for 5 seconds c Restart the server d If the server fails POST and the power control button does not work disconnect the ac power cord for 20 seconds then reconnect the ac power cord and restart the server 2 Trained service technician only If the problem remains or if you are using an ACPI aware operating system suspect the system board The server unexpectedly shuts down and the LEDs on the front panel assembly are not lit See Solving undetermined problems in the Hardware Maintenance Manual Chapter 5 Solving problems 71 Serial device problems For more information about the serial port see the Hardware Maintenance Manual Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Hardware Maintenance Manual to dete
120. uct service 79 Appendix B Notices 81 Trademarks beet oo ge de BR oe e Important notes 82 Waste electrical and electronic equipment WEEE notices is e p e 83 Recycling statements for Japan aie a sog G84 Battery return program o w a 85 German Ordinance for Work gloss statement a 86 Electronic emissions notices 86 Federal Communications Commission FCC statement 86 Industry Canada Class Ke emission compliance statement e 86 Avis de conformit a la r glementation d Industrie Canada 87 Australia and New Zealand Class A stat ment 87 United Kingdom telecommunications safety requirement u ur un ee we ee a er BZ iii European Union EMC Directive conformance Lenovo product service information for Taiwan 89 statement 22 a H Chinese Class A warning statement 89 German Class A compliance statement 87 Korean Class A warning statement 89 Japanese Voluntary Control Council for Interference VCCI statement 88 Index ee es we ew ew ew el eg OI Taiwanese Class A warning statement 89 iV ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Safety Lenovo 2008 2009 Portions IBM Corp 2008 Before installing this product read the Safety Information Aal Glas tell Sel i Gag Sall Ida Cus A d Antes de instalar este produto leia as Informac es de Segura
121. uide Appendix A Getting help and technical assistance If you need help service or technical assistance or just want more information about Lenovo products you will find a wide variety of sources available from Lenovo to assist you This section contains information about where to go for additional information about Lenovo and Lenovo products what to do if you experience a problem with your system and whom to call for service if it is necessary Before you call Before you call make sure that you have taken these steps to try to solve the problem yourself Check all cables to make sure that they are connected Check the power switches to make sure that the system and any optional devices are turned on Use the troubleshooting information in your system documentation and use the diagnostic tools that come with your system Information about diagnostic tools is in the Hardware Maintenance Manual e Go to the Lenovo Support Web site at http www lenovo com support to check for technical information hints tips and new device drivers or to submit a request for information You can solve many problems without outside assistance by following the troubleshooting procedures that Lenovo provides in the online help or in the documentation that is provided with your Lenovo product The documentation that comes with Lenovo systems also describes the diagnostic tests that you can perform Most systems operating systems a
122. urn off the server See your operating system documentation for information about shutting down the operating system Statement 5 AA CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source AA 20 gt 1 E ce The server can be turned off in any of the following ways e You can turn off the server from the operating system if your operating system supports this feature After an orderly shutdown of the operating system the server will be turned off automatically You can press the power control button to start an orderly shutdown of the operating system and turn off the server if your operating system supports this feature If the operating system stops functioning you can press and hold the power control button for more than 4 seconds to turn off the server If an optional Remote Supervisor Adapter II SlimLine is installed in the server the server can be turned off from the Remote Supervisor Adapter II SlimLine user interface The server can turn itself off as an automatic response to a critical system failure Chapter 3 Server controls LEDs and power 39 40 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Chapter 4 Con
123. ves do so now If you have other devices to install or remove do so now otherwise go to Completing the installation on page 30 IDs for hot swap hard disk drives On some models the hot swap drive backplane controls the IDs of the internal hot swap drive bays The following table lists the IDs of the hard disk drives and backplane that are connected to one channel in the hot swap models In the typical configuration the standard hard disk drives and backplane are connected to channel A This table applies only to server models that support four hot swap hard disk drives Table 7 Drive bay IDs for hot swap SAS SATA models with four drive bays Drive bay ID 4 0 Chapter 2 Installing optional devices 23 Table 7 Drive bay IDs for hot swap SAS SATA models with four drive bays continued Drive bay ID 5 1 6 2 7 3 If your server is the eight bay 2 5 inch hot swap SAS model the IDs of the hard disk drives are shown in the following table Table 8 Drive bay IDs for the hot swap 2 5 inch SAS models with eight bays Drive bay ID 4 0 5 1 6 2 7 3 8 4 9 5 10 6 11 7 Installing a simple swap SATA hard disk drive Some server models support four 3 5 inch simple swap SATA hard disk drives which are accessible from the front of the server You must disconnect all power from the server before you remove or install simple swap drives i
124. ves install the drives starting from the top bay to the bottom bay bay 4 5 6 and then 7 For server models that support eight hard disk drives install the drives starting from left to right bay 4 5 6 7 8 9 10 and then 11 e Inspect the drive tray for signs of damage Make sure that the drive is correctly installed in the tray You do not have to turn off the server to install hot swap drives in the hot swap drive bays The server hot swap bays are connected to a SAS SATA hard disk drive backplane This backplane also known as the hot swap drive backplane is the printed circuit board behind these bays Attention Static electricity that is released to internal server components when the server is powered on might cause the server to stop which might result in the loss of data To avoid this potential problem always use an electrostatic discharge wrist strap or other grounding system when you work inside the server with the power on To install a hot swap SAS or hot swap SATA hard disk drive complete the following steps 1 Read the safety information that begins on page v and Installation guidelines 2 Unlock the side cover Remove the lower bezel see Removing the two piece bezel on page 11 4 Touch the static protective package that contains the drive to any unpainted metal surface on the server then remove the drive from the package and place it on a static protective surface 5 Ins
125. wear cuff links while you are working inside the server Do not allow your necktie or scarf to hang inside the server Remove jewelry such as bracelets necklaces rings and loose fitting wrist watches Remove items from your shirt pocket such as pens and pencils that might fall into the server as you lean over it Avoid dropping any metallic objects such as paper clips hairpins and screws into the server Handling static sensitive devices Attention Static electricity can damage the server and other electronic devices To avoid damage keep static sensitive devices in their static protective packages until you are ready to install them To reduce the possibility of damage from electrostatic discharge observe the following precautions Limit your movement Movement can cause static electricity to build up around you The use of a grounding system is recommended For example wear an electrostatic discharge wrist strap if one is available Always use an electrostatic discharge wrist strap or other grounding system when you work inside the server with the power on Handle the device carefully holding it by its edges or its frame Do not touch solder joints pins or exposed circuitry Do not leave the device where others can handle and damage it While the device is still in its static protective package touch it to an unpainted metal surface on the outside of the server for at least 2 seconds This drains static electricit
126. wo way memory interleaving For two way memory interleaving DIMMs must be installed in matched pairs If one DIMM is installed in the DIMM 1 connector when you install an additional DIMM it must be installed in the DIMM 3 connector and it must be the same size speed type and technology as the DIMM in the DIMM 1 connector You can use compatible DIMMs from various manufacturers If you install a second pair of DIMMs in the DIMM 2 and DIMM 4 connectors they do not have to be the same size speed type and technology as the DIMMs in the DIMM 1 and DIMM 3 connectors However the size speed type and technology of the DIMMs that you install in the DIMM 2 and DIMM 4 connectors must match each other The maximum operating speed of the server is determined by the slowest DIMM in the server The server can operate in single channel mode or dual channel mode e DIMM population is based on single rank double rank or combined single rank and double rank DIMMs DIMMs must be installed in order starting with the DIMM connector that is farthest from the memory controller hub Double rank DIMMs must be installed in the DIMM connector that is farthest from the memory controller hub when you install a combination of single rank and double rank DIMMs The following tables show examples of populating the server with different combinations of single rank and double rank DIMMs and different operating modes Table 1 Single channel mode with s
127. y from the package and from your body Remove the device from its package and install it directly into the server without setting down the device If it is necessary to set down the device put it back into its static protective package Do not place the device on the server cover or on a metal surface Take additional care when you handle devices during cold weather Heating reduces indoor humidity and increases static electricity Chapter 2 Installing optional devices 9 Removing the side cover Important Before you install optional hardware devices make sure that the server is working correctly Start the sever and make sure that the operating system starts if and operating system is installed or that a 19990305 error code is displayed indicating that an operating system was not found but the server is otherwise working correctly If the server is not working correctly see problems for diagnostic information To remove the server side cover complete the following steps 1 Review the safety information that begins on page v and the Installation guidelines on page 7 2 Turn off the server and all attached devices see Turning off the server on page 38 then disconnect all power cords and external cables 3 Lay the server on its side 4 Unlock the side cover then press the cover release latch down as indicated by the two arrows on the latch Cover release latch Optical drive
128. y or region go to Ihttp www lenovo com supportjand click Support phone list or refer to the safety and warranty information provided with your computer Note Phone numbers are subject to change without notice If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative If possible be at your computer when you call Have the following information available Machine type and model Serial numbers of our hardware products Description of the problem e Exact working of any error messages Hardware and software configuration information 78 ThinkServer TS100 Types 6431 6432 6433 6434 Installation Guide Using other services If you travel with a Lenovo notebook computer or relocate your computer to a country where your desktop notebook or server machine type is sold your computer might be eligible for International Warranty Service which automatically entitles you to obtain warranty service throughout the warranty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a
129. ys use an electrostatic discharge wrist strap or other grounding system when you work inside the server with the power on To install an adapter complete the following steps 1 2 Read the safety information that begins on page v and guidelines on page 7 Turn off the server and peripheral devices and disconnect all external cables and power cords then remove the side cover See Removing the side cover on page 10 Follow the cabling instructions if any that come with the adapter Route the adapter cables before you install the adapter Follow the instructions that come with the adapter to set jumpers or switches if any Rotate the rear adapter retention bracket to the open unlocked position and remove it from the server Remove the screw that secures the expansion slot cover to the chassis Store the expansion slot cover and screw in a safe place for future use Note Expansion slot covers must be installed on all vacant slots This maintains the electronic emissions standards of the server and ensures proper ventilation of server components Touch the static protective package that contains the adapter to any unpainted metal surface on the server Then remove the adapter from the static protective package Avoid touching the components and gold edge connectors on the adapter If you are installing a full length adapter remove the blue adapter guide if any from the end of the adapter Carefully gra

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