Kodak DUPLEX DL2100 User's Manual
Contents
1. al m A 0o00 Printer Front 1 Cyan 2 Magenta 3 Yellow 4 Black 10 Close the top cover 20 11 Open the rear exit tray and pull out any paper 12 Close the rear exit tray 13 If there is paper jammed in the duplex unit a Open the cover for the duplex unit and remove any paper b Close the cover for the duplex unit 14 Open the front door to access 18 Remove the paper tray and the release lever for the front any jammed paper cover 15 Lift the release lever and open the front cover 20 If there is paper jammed in the second paper tray a Remove the second paper tray and any jammed paper VISA b Insert the tray 21 aaa Troubleshooting Use the information in this section to identify problems and follow recommended procedures for correcting them If you cannot solve the problem contact KODAK Service and Support Resolving Printer Error Messages The printer has a built in help system When an error message appears on the display press HELP on the printer The display shows information that will help you correct the error Press the up and down arrow buttons to scroll through the Help information Problem Message Possible Solution There is a paper jam See Clearing Paper Jams on page 17 Cover open Close the printer cover Out of paper Check that paper is lo2. both sides Front View 1 Exit tray 2 Operator panel 3 Front cover release lever 4 Top cover release 5 Upper paper tray Holds up to 250 sheets of paper 6 Lower paper tray Holds 100 sheets of paper 7 Paper level indicators 8 Image Drum units Cyan Magenta Yellow Black 9 Duplex unit 10 LED heads 11 Fuser release levers 12 Toner cartridges Cyan Magenta Yellow Black Rear View Dios ai 202020202020209 O0000000000090909 02090 UE 99297 O50050 O 00 0 000 l PoP oPoPOBOBOSo8o 5 e daca 4 USB port 1 Power switch 5 Ethernet port 2 AC power socket 3 Duplex unit Using the Printer Menu Scroll U 7 Serali Back lt yE On Line Cancel Scroll Down 1 Press Enter 2 Press the up or down arrow to scroll through the Categories Items and Values 3 Press Enter to select a Category Item or Value to change or to select the new setting for a Value 4 Press On Line to exit the Menu Printing the Configuration Report The Configuration report provides a list of the current printer menu settings 1 Press Enter the down arrow 2 Select Print Information 3 Press Enter 4 Press Enter to select Configuration 5 Press Enter to select Execute The Configuration report prints Loading Media Loading Paper and Greeting
3. or Ethernet cable is connected to the printer and the APEX processor there is no printer error 2 Check that the Enablement software for the DL2100 Printer is installed on the Kiosk 3 Run Device Health Check to make sure the printer is recognized by the APEX 4 Resatellite the Kiosk From the Main screen of the Kiosk touch Setup Configure System Settings Kiosk Network Join Leave Kiosk Network next to Single Kiosk Save The Kiosk restarts 5 Touch Setup Configure System Settings Kiosk Network Join Leave Kiosk Network next to Join Kiosk Network Save The Kiosk restarts 6 If the problem persists contact KODAK Service and Support 27 Problem Message Possible Solution Printer indicates NOT FOUND on the Device Health Check Screen Ethernet Connection 1 Check that the Ethernet cable is connected to the printer APEX processor is connected to the network 2 Touch Setup Manage Devices KODAK DL2100 Duplex Printer 3 Check that you can see a printer when you select Search for Printers 4 If a printer s is found touch next to the default printer and select Save 5 If you are unable to find your printer via the search Touch Manually Configure Enter the IP address of the printer Touch Test Connection 6 If a connection is found touch Save 7 If the connection is still not foun
4. or bright room lighting 4 Remove each toner cartridge image drum from the printer See Replacing the Image Drum on page 12 5 Place each toner cartridge image drum in a light safe bag 13 6 Remove the belt unit 8 Install the new belt unit a Turn the two fasteners 90 a Lower the belt unit into the to the left printer Make sure that the b Lift the handle of the belt handle is at the front of the unit and remove it from the printer and the drive gear is at the rear of the printer b Align the drive gear on the belt with the gear in the printer printer c Press the belt into place 7 Remove the new belt unit from d Turn the two fasteners 90 its packaging to the right 9 Install each toner cartridge image drum See Step 9 on page 20 10 Close the top cover 14 Replacing the Fuser The fuser is located inside the printer just behind the four image drums 1 Turn off the printer 2 Wait approximately 10 minutes for the fuser to cool 3 Open the top cover Caution The fuser becomes extremely hot during normal operation Do not touch it 4 Remove the fuser a Move the two fuser release levers toward the front of the printer b Hold the handle of the fuser and lift it out of the printer If the fuser is still warm place it ona flat surface that will not be damaged by heat 5 Remove the new fuser from its packaging 15 6 Hold the new fuser b
5. so may cause electric shock Always hold the power plug to connect disconnect the power cable to from the main wall outlet Unplugging by pulling on the cable can cause fraying and may lead to fire or electric shock This product has an earthed plug as a safety feature and will only connect to an earthed socket Do not attempt to defeat the earthing Otherwise fire or shock may occur If using an extension cable or power strip ensure that the total current rating amperes of all connected equipment is less than the maximum rating of the extension cable power strip or wall outlet If the product is already supplied with a fitted power strip then no additional power strip or extension cable should be used to connect to the main wall outlet Otherwise fire or shock may occur Ensure the power cable is routed so as not to be damaged or cause a trip hazard If the cable becomes frayed or damaged replace it immediately to prevent any risk of shock Do not twist constrict or knot the power cable Doing so can cause overheating which may lead to fire or electric shock Ensure the power socket to which the product is connected is easily accessible at all times and not obstructed Use only the power cable supplied Using a power cable not intended for this product may lead to fire or electric shock To avoid risk of fire and electric shock do not use the power cable supplied with this product for any other el
6. Card Paper Important Use the upper tray for paper and the lower tray for greeting card paper 1 Remove the appropriate tray from the printer 2 Adjust the tray to hold the paper or greeting card paper a Rear stopper b Paper guides 3 Adjust the paper size dial to your paper size If you are loading greeting card paper turn the dial to the blank setting 4 Fan the edges of the paper or greeting card paper to separate the sheets lt LI S35 PD 4 f CRS 5 Load the paper or greeting card paper If you are loading greeting card paper make sure that you load it inthe lower tray with the crease facing up Note The upper tray holds 250 sheets of paper The lower tray holds 100 sheets of greeting card paper Greeting Card Paper Changing Toner Cartridges Caution If you inhale toner drink water If you get toner in your eyes bathe your eyes liberally in cold water Seek medical attention immediately Important To avoid toner waste and possible toner sensor errors do not change the toner cartridge s until the LCD displays TONER EMPTY If the LCD displays TONER LOW or if print appears faded 1 Open the top cover 2 Use your finger to tap each toner cartridge to evenly distribute the toner and make the toner cartridges last longer 3 Close the top cover If the LCD displays TONER EMPTY 1 Make sure that you have a sheet of paper on which to pla
7. Close the top cover 13 Place the old cartridge inside the packaging from the new cartridge Recycle appropriately 10 Maintenance Supplies Product Catalog Number Quantity KODAK DL2100 Duplex Printer 887 0792 1 Toner Black KODAK DL2100 Duplex Printer 107 8542 1 Toner Magenta KODAK DL2100 Duplex Printer 824 2323 1 Toner Yellow KODAK DL2100 Duplex Printer 103 1145 1 Toner Cyan KODAK DL2100 Duplex Printer 885 1875 250 Sheets Paper Glossy 8 5 x 11 in KODAK DL2100 Duplex Printer 190 4267 250 Sheets Paper Glossy A4 KODAK DL2100 Duplex Printer 843 3260 200 Sheets Greeting Card Paper 4 8 x 6 8 in 11 Replacing the Image Drum The printer contains four image drums cyan magenta yellow and black 1 Make sure that you have a sheet of paper on which to place the old image drum 2 Open the top cover Caution The fuser becomes extremely hot during normal operation Do not touch it The surface of the green image area of the drum is delicate and light sensitive Do not touch it and do not expose it to normal room light for more than 5 minutes If the drum needs to be out of the printer for more than 5 minutes wrap the drum inside a black plastic bag to protect it from light Never expose the drum to direct sunlight or bright room lighting 3 Hold the center of the toner cartridge image drum and lift it out of the printer 4 Place the toner cartridge
8. K 6 If a connection is found touch Save 7 If the connection is still not found have your system administrator check the Network Settings in the Pre Installation Requirements for the KODAK DL2100 Duplex Network Printer 8 If the problem persists contact KODAK Service and Support 25 Resolving Error Messages on the KODAK Advanced Picture Exchange Problem Message Possible Solution Printer indicates NOT FOUND on the Device Health Check Screen USB connection 1 Check that the power cord is connected the printer is turned on the USB cable is connected to the printer and the APEX processor there is no printer error the paper trays are set for the correct setting 2 Run Device Health Check 3 If the problem persists contact KODAK Service and Support You are having connectivity issues and your site uses DHCP 1 From the Main screen of the APEX touch Setup System Configuration Configure Network 2 Use the arrows to select ipconfig renew 3 Touch Execute 4 Check the Network Settings with your system administrator 5 If the problem persists contact KODAK Service and Support 26 Problem Message Possible Solution Printer applications do not appear on the Main screen of the Kiosk that is connected to an APEX 1 Check that the power cord is connected the printer is turned on the USB cable
9. User s Guide for the KODAK DL2100 Duplex Printer Eastman Kodak Company 2010 Contents SARS tOUMTOr Ma OMe 4 ca ct trees es al ce OG oe aloe ead atate a 2 Oye dT a eee eee ea ot gO en MR a TOES Tr 4 Front VIEW scosrcussicisacetcseces cee ancrecteres AAA AR aa AE EESE 4 Rear VIEW a nitanna eter e erate A 5 Using the Printer Men s sssssssssssnssrnssrnsssrnssrnnnrnsnrinnnrnnnrnnnrnns 6 Printing the Configuration REport cccccssesseesteeeseees 6 loading M didsssysi mocna a ea comase eee anaes 7 Loading Paper and Greeting Card Paper 7 Changing Toner Cartridges wcrc 8 Maintenance sn aiipnnen araia E E E N 11 S16 15 9 ence eee re CRN ne ICC ea ee eter 11 Replacing the Image Drie adesdcceeraiecesdnancetersrerneres 12 Replacing the Transfer Belt ccccccsesesesesessseseesesteeseseeees 13 Replacing the Fuser ss ssssssssissrinsrnssrnnsrnensrnnnrnnnrnnnrinnnrnnnrennrnnne 15 Cleaning the LED Head iinis mrii 16 Clearing Paper JamMS ss ss ssrissrrinsrinninsnrnrnnnrnnsnrnnnrnnnrnnnrnnnnrnnnrnnnrnnne 17 Troubleshoot geissenes enoun un aa 22 Resolving Printer Error M SSAQES cccsceseseseseseseetesteteseseees 22 Resolving Error Messages on the Ki0Sk ccecseeseeeeeseeees 23 Resolving Error Messages on the KODAK Advanced PICEUIE EXCHGN GC ara eean raaraa eate A n ea aa E E 26 Correcting Print Skewing sss ssssssissrinsssinrinnrnsnrnnsnrnsrrnnrrenrne 29 Cleaning the Front Pick RollerS ss ssssssnirnssine
10. aded If necessary load new paper See Loading Paper and Greeting Card Paper on page 7 The toner is empty Check that there is toner See Changing Toner Cartridges on page 8 Printing takes more Turn off the power to the printer and then than 5 minutes per back on page 22 Resolving Error Messages on the Kiosk Problem Message Possible Solution Printer applications do not appear on the Main screen of the Kiosk 1 Check that w N the power cord is connected the printer is turned on the USB cable or Ethernet cable is connected to the printer and the console there is no printer error the application is enabled under User Mode Run Application Health Check Check that the Enablement software for the DL2100 Printer is installed Printer indicates NOT FOUND on the Device Health Check Screen USB connection ae Check that the power cord is connected the printer is turned on the USB cable is connected to the printer and the console there is no printer error the paper trays are set for the correct setting 2 Restart the Kiosk 3 If the problem persists contact KODAK Service and Support 23 Problem Message Possible Solution You are having connectivity issues and your site uses DHCP 1 From the Kiosk touch Setup Configure System Settings Configure Network 2 Use the arrows to select
11. ce the used cartridge Important Do not leave the top cover open for more than 5 minutes when the image drums are in the printer 2 Open the top cover Caution The fuser becomes extremely hot during normal operation Do not touch it 3 Hold the center of the toner cartridge image drum and lift it out of the printer 4 Place the toner cartridge image drum ona sheet of paper Important Avoid spilling toner Do not shake or jar the toner cartridge If you spill toner lightly brush it off If the toner remains use a cool damp cloth to remove any residue Do not use hot water or solvents of any kind They will make permanent stains 5 Lift the toner release lever 10 Carefully place the new toner cartridge onto the image drum 6 Hold the right end of the cartridge and carefully lift it out of the drum assembly lever LA Y 7 Clean the top of the image drum unit with a clean lint free cloth 12 Gently shake the cartridge image drum from side to side to distribute the toner evenly inside the cartridge 8 Remove the new cartridge from the box 9 Remove the wrapping and the adhesive tape from the cartridge 13 Hold the center of the toner cartridge image drum and lower it into the printer Align the pegs on the drum assembly with the slots on the printer 11 Gently wipe the LED head with a lint free cloth 12
12. ct before cleaning to prevent any risk of injury Clean using a damp cloth Do not use liquid or aerosol cleaners Ensure loose clothing and hair are kept clear of moving parts when the product is in operation to prevent possible risk of injury Do not carry out any operations on the product that are not specified in the User s Guide Doing so may result in electric shock fire and or injury A S S Do not touch the battery if one is fitted to the product There is a risk of explosion if the battery is replaced by an incorrect type The product battery should not require replacement during the life of the product Do not discard toner cartridges or image drum cartridges into a fire as you may receive burns from a dust explosion After installing additional memory a hard disk drive or any other internally fitted option any covers removed or doors opened must be closed or replaced and secured to prevent risk of fire The acoustic noise of this product is less than 70 dB A as measured in accordance with EN ISO 7779 The operating condition range for this product is 50 to 90 F 10 to 32 C and 20 to 80 Relative Humidity Operation of the product outside this range could result in damage to the product Overview The KODAK DL2100 Duplex Printer can be used with the KODAK Picture Kiosk or the KODAK Adaptive Picture Exchange to create photo books calendars and greeting cards that are printed on
13. d have your system administrator check the Network Settings in the Pre Installation Requirements for the KODAK DL2100 Duplex Network Printer 8 If the problem persists contact KODAK Service and Support 28 Correcting Print Skewing Where does the skewing occur on the print Top of print Bottom of print See Cleaning the Front Pick Rollers below See Cleaning the Duplex Rollers below Cleaning the Front Pick Rollers Important Make sure that you wear lint free gloves to perform this procedure 1 Turn off the printer 2 Unplug the power cord 3 Pull out the paper trays 4 Dampen a lint free cloth with warm water Clean the rollers in both paper trays Wipe in one direction only rotating the roller to clean the entire surface 29 5 Remove the paper trays from the printer 6 Repeat the cleaning procedure on the rollers inside of the bays for the paper trays 7 Wait approximately 5 minutes for the rollers to dry 8 Plug the power cord for the printer into the power source 9 Turn on the printer Cleaning the Duplex Rollers Important Make sure that you wear lint free gloves to perform this procedure 1 Turn off the printer 2 Unplug the power cord 3 Open the cover for the duplex unit 4 Dampen a lint free cloth with warm water 5 Turn one roller while you use the damp cloth to wipe the other roller Use the dam
14. ectrical equipment Ensure that you connect the power cord or any other cables only as directed in this User s Guide otherwise fire may occur Turn off the product prior to opening covers otherwise there is a risk of electric shock When the product cover is open do not touch the fuser unit Allow it to cool before touching a 2 e 2 If the product casing gets extremely hot or if unusual smells or abnormal noises are emitted from the product there is a risk of fire Unplug the main power cord and contact your dealer of Kodak products If the product has been knocked over or damaged there is a risk of electric shock fire and or injury Unplug the main power cord and contact your dealer of Kodak products If any liquid enters the product there is a risk of fire Unplug the main power cord and contact your dealer of Kodak products Do not place containers of liquid on the product as electric shock fire and or injury may occur If any foreign objects enter the product there is a risk of electric shock fire and or injury Unplug the main power cord before removing the object Do not introduce foreign objects into the ventilation holes or operate this product with any covers open or doors removed as electric shock fire and or injury may occur Do not use an extremely flammable spray near the product as the product contains high temperature parts that may cause a fire Turn off the produ
15. fe Belt life 30 000 sheets Fuser life 30 000 sheets Power supply 220 to 240 V AC 50 60 Hz 1 Hz ITEM SPECIFICATION Power Operating 1200 maximum 530 W 25 C consumption Stand by 100 maximum 150 W 25 C Power saving 17 W maximum Temperature Operating 50 to 90 F 10 to 32 C 20 to 80 Relative Humidity Storage 32 to 109 F 0 to 43 C 10 to 90 Relative Humidity Print 59 to 80 F 15 to 27 C environment 20 to 80 Relative Humidity Noise Operating 55dB A Sound Standby 37dB A pressure level 32 Kodak Eastman Kodak Company 343 State Street Rochester NY 14650 Eastman Kodak Company 2010 Kodak is a trademark P N 4J7470 04 10 Printed in U S A
16. image drum ona sheet of paper 5 Lift the toner release lever LP So 6 Hold the right end of the cartridge and carefully lift it out of the drum assembly Important Avoid spilling toner Do not shake or jar the toner cartridge 7 Place the toner cartridge ona sheet of paper 8 Remove the packaging from the new image drum Place the image drum on a sheet of paper 9 Place the old image drum inside the packaging material 10 Carefully place the toner cartridge onto the new image drum as shown lever Hold the center of the toner cartridge image drum and lower it into the printer Align the pegs on the assembly with 13 Repeat Steps 1 12 for the remaining image drums 14 Close the top cover Replacing the Transfer Belt The belt unit is located under the four image drums This unit requires replacement after approximately every 30 000 duplex pages 1 Turn off the printer 2 Wait approximately 10 minutes for the fuser to cool 3 Open the top cover Caution The fuser becomes extremely hot during normal operation Do not touch it The surface of the green image area of the drum is delicate and light sensitive Do not touch it and do not expose it to normal room light for more than 5 minutes If the drum needs to be out of the printer for more than 5 minutes wrap the drum inside a light safe bag to protect it from light Never expose the drum to direct sunlight
17. ipconfig renew 3 Touch Execute 4 Check the Network Settings with your system administrator 5 If the problem persists contact KODAK Service and Support Disconnected appears on the Network Configuration screen 1 Check that the network cable is connected at both ends 2 Check that the network device that the Kiosk is connected to is powered on 3 Check the Network Settings with your system administrator 4 If the problem persists contact KODAK Service and Support 24 Problem Message Possible Solution No physical printers were found Make sure the physical printer is plugged into the network on the same subnet as the Kiosk or Printer indicates NOT FOUND on the Device Health Check Screen Ethernet Connection 1 Check that the Ethernet cable is connected to the printer console is connected to the network printer is on the same subnet as the Kiosk 2 Touch Setup Manage Devices DL2100 Duplex Printer Options Configure Network Connection 3 Check that you can see a printer when you select Search for Printers 4 If a printer s is found touch next to the default printer and select Save 5 If you are unable to find your printer via the search Touch Manually Configure the keyboard icon Use the on screen keyboard to enter the IP address of the printer Touch Done Test Connection O
18. lace the toner cartridge image drum 2 Open the top cover 3 If a sheet is advanced out of the top of the printer gently pull the paper out Caution The fuser becomes extremely hot during normal operation Do not touch it The surface of the green image area of the drum is delicate and light sensitive Do not touch it and do not expose it to normal room light for more than 5 minutes 18 4 Carefully remove all of the toner cartridge image drums and place them on a sheet of paper 5 Cover them to protect them from light paper 7 To remove a sheet just c Move the paper release lever entering the fuser and pull the jammed paper a Separate the trailing edge of from the fuser the sheet from the belt b Move the paper release lever for the fuser toward the front and remove the sheet d Replace the fuser unit and move the fuser release levers toward the rear of the printer aN See Replacing the Fuser on page 15 ar i lt C HH 8 If the sheet is well advanced into the fuser a Move both fuser release levers toward the front of the printer to release the fuser Hold the fuser by the handle and lift it out of the printer b Place the fuser on a flat surface 19 9 Carefully replace the toner cartridge image drums Make sure that you install them in the proper sequence x eh pees e PH
19. ninsrrensrinsrrssrrnnn 29 Cleaning the Duplex RollerS s ss sss ssninssrinsrineninsrrnsrrrnsrrnsrrnnrne 30 SOC IEC ALONG niren ated wre testeehe E ae eee 31 Sa a Safety Information To avoid injury or damage follow these instructions E S o o Ensure this and all other documentation is read carefully and retained for future reference Ensure all warning and instruction labels on the product are read understood and followed to prevent any risk of injury Check the weight of the product and take all necessary precautions to prevent any risk of injury Place the product on a flat solid surface strong enough to support its weight to prevent any risk of injury Ensure that there is adequate ventilation all around the product to prevent overheating and any risk of fire Keep the product away from direct heat sources such as radiators and out of direct sunlight to prevent overheating The power supply required for this product is 220 240 VAC 50 60 Hz 9 6 31 2VDC 4 1 8A for any DC powered product Refer to the rating label on the product for full power rating details Ensure that you have a suitable power supply before connecting the product If in doubt contact your dealer or check with your local power provider Ensure both the product and main power switches are in the OFF position before connecting the AC power cable Do not connect or disconnect the power plug with a wet hand Doing
20. p cloth to wipe the entire surface of the roller Repeat the procedure for the second roller A 6 Use the damp cloth to clean the lower set of rollers Wipe in one direction only rotating the roller to clean the entire surface 7 Wait approximately 5 minutes for the rollers to dry 8 Close the cover for the duplex unit 9 Plug the power cord for the printer into the power source 10 Turn on the printer 30 Specifications ITEM SPECIFICATION Dimensions Width 17 in 43 5 cm eee A Depth 21 in 53 6 cm uplexcunit Height 14 6 in 37 cm Weight 78 Ibs 35 3 kg Print method LED exposed light source electronic photographic method Print speeds up to 13 duplex sheets per minute Resolution 600 x 600 dpi x 1 bit 600 x 1200 dpi x 1 bit 600 x 600 dpi x 2 bit Paper capacity 250 sheets in upper tray 100 sheets in lower tray Paper weight 148 g m in upper tray 270 g m in lower tray Paper output 100 sheets in the top exit tray 80 g m Paper feed Paper tray Media size 8 5 x 11 in 22 x 28 cm A4 Upper tray Media size 6 77 x 9 6 in 17 2 x 24 4 cm Greeting Card Paper Lower tray Media type KODAK DL2100 Duplex Printer Paper KODAK DL2100 Duplex Printer Greeting Card Paper Replacement 1000 duplex sheets for cyan magenta and yellow Toner life 5000 duplex sheets for black Image drum Minimum 10 000 duplex sheets li
21. y the handle Make sure that the retaining levers a are upright and the locating lugs b are facing you 2 Oo lt gt U 7 Install the fuser in the printer Make sure that the lugs are aligned with the slots in the printer 8 Move the fuser release levers toward the rear of the printer 9 Close the top cover Cleaning the LED Head We recommend cleaning the LED head if the image area is not clear has white lines 1 Turn off the printer Caution Do not use methyl alcohol or other solvents on the LED head Damage to the lens surface will occur 2 Gently wipe the LED head surface with a lint free cloth 3 Close the top cover 16 Clearing Paper Jams 382 381 380 400 371 372 When Paper Jam appears on the display one or more sheets of print media are jammed in the printer If one sheet is removed and there are still more sheets in the printer the initial message will go away temporarily then Paper Jam will appear again Paper Jam Error Message Summary Error No Location of Jam Error No Location of Jam 370 Duplex unit 382 Paper exit 371 Duplex unit 383 Duplex unit 372 Duplex unit 390 Multi Purpose tray 373 Duplex unit 391 Paper tray 380 Paper feed 392 Second Paper tray 381 Paper path 400 Paper size 17 1 Make sure that you have a sheet of paper on which to p
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