Jack Rabbit Slims Video Games Version 2.6 User's Manual
Contents
1. Page last updated 9 9 2004 2 32 33 PM by MARK Page 21 of 28 Jackrabbit Information Guide Section 7 Sample Reports Jackrabbit has extensive reporting regarding financial enrollment transactions attendance efficiency instructor student and family All reports can output to a variety of applications including MS Excel MS Word HTML text and PDF This document only contains a few of the reports available Check out the reporting video on the website for a quick tour of many of the reports available Family Listing A report used for listing families for phone calls totals late fees and much more Selection criteria for this report includes family city state zip code balance range type last updated date imported Date 9 9 2004 3 13 55 PM Family Listing ful Page 1 Location Family Students Address City Balance Home Phone JRT Aldridge Yasemin 1920 Bowling Green Tr Charlotte 63 50 704 846 1884 JRT Andrews Wooten 1920 Bowling Green Tr Charlotte 197 50 704 846 1234 JRT Andrews Wolt Witt 2804 Nashford Place Charlotte 0 00 704 212 0153 JRT Arbelaez Wells Wallis 1300 Chatsworth Lane Charlotte 100 00 704 846 6699 JRT Arnold Trina 2805 Stratford Hall Charlotte 0 00 704 488 2525 JRT Barnard Trey 2805 Stratford Hall Charlotte 0 00 704 488 2525 JRT Barnett Tiffany 2805 Stratford Hall Charlotte 31 00 704 488 2525 JRT Barnett Thomas 10808 Warren Pond Charlotte 30 50 704 676 4291 JRT Becker Thomas 3404 Yelverto2. Age Openings 10 Current Size 6 Max Size 16 Current Wait 0 Max Wait Room Gvm3 Reg Start Date 8 1 2004 A Date Registration Opens Start Date 9 1 2004 A Start Time 9 00am End Date 19 30 2004 A End Time 10 00ar Class ID 402 DateCreated 8 4 2004 2 24 09 AM Page last updated 8 31 2004 9 39 33 PM Page 18 of 28 Jackrabbit Information Guide Lesson class Screen Enroll List Tab This tab displays the currently enrolled students You can navigate to the appropriate student by clicking on their name You can drop a student from a lesson class by clicking on the appropriate Drop link Class Roll Mass Drop Summary Enroll List Drop List Wait List Instructors Billing Misc Current Enrollment Trey Barnard 8 4 2004 Thomas Becker 8 4 2004 Tara Benson 8 4 2004 ri Student Enroll Date User ID 1 Ashley Meir 9 9 2004 11 07 28 AM MARK 2 Witt Andrews 8 412004 r 3 Wolt Andrews 8 4 2004 4 William Arbelaez 8 4 2004 r 5 Trina Arnold 8 4 2004 6 7 8 EBREBESE DateCreated 8 4 2004 2 24 09 AM Page last updated 8 31 2004 9 39 55 PM Instructor Screen The instructor screen displays the most commonly used instructor information There is additional instructor information under the tab headings Summary Lesson classes and Miscellaneous View Classes Print Schedule Summary Classes Misc Organization N
3. Kirkwood l love the Jackrabbit program because it is easy to use its online and you don t have to worry about software installation amp updates or backing up your work its all done for you Sarah Bowles want to let all the studios and schools to know how pleased am with the Jackrabbit program have found it easy to read easy to work and above all very user friendly This has made MY job somewhat quicker and more efficient can highly recommend this program to anyone who chooses to have interest in this Thanks once again for developing such a thorough program Beverly Schaeffer The Jackrabbit system is a very powerful but intuitive system to use The ability to log in from any computer anywhere without the need for installing additional software or buying additional licenses is one of its greatest advantages l imported my data from another system via the Jackrabbit spreadsheet import feature and was up and running in a matter of minutes The software is simple to use and provides us with powerful management reports This system will revolutionize the way we manage our customers Scott Davis Page 5 of 28 Jackrabbit Information Guide Section 3 Web based Application Benefits Hosted Solution A huge benefit of Jackrabbit is that we host both the application and data for you This means you don t need costly IT resources and you don t need to buy any software Just point your browser to Jackrabbit and go from a
4. at Charlotte Mike enjoys sailing on the lake and spending time with his family Page 27 of 28 Jackrabbit Information Guide Section 11 Privacy Policy Policy Jackrabbit is committed to respecting your privacy We recognize your need for appropriate protection and management of personally identifiable information you share with us We want you to understand the care with which we treat your personal information To protect your privacy we have adopted the following principles Information Jackrabbit will not disclose your private and confidential information to any outside organization Information regarding your company such as company name address and phone number will not be given or sold to any outside organization Security You are solely responsible for maintaining the secrecy of your passwords or any account information Please be careful and responsible whenever you re online While we strive to protect your confidential information we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk Data Encryption Jackrabbit is committed to data security with respect to information collected and maintained on our site s To help protect your confidential information we support the ability to encrypt all data Encryption is a process by which we use software to scramble your confidential information in transit to and from Jackrabbit The Jackrabbit com site utilizes an indust
5. me to streamline my company or my life Thanks for creating a fantastic solution Jason Williams have evaluated MV Soft and Get Physical While the programs provided some useful features they just didn t feel complete to me In addition was not pleased with the user interface of the programs took a quick look at ProSchool which at a glance seemed like a good program but was not affordable for someone like me with a very small school chose Jackrabbit because it is a complete system All of the spreadsheets and queries created using Excel to keep track of the business are already available in Jackrabbit in one place even the Birthday List still have the option of exporting data to Excel if needed like the look and feel of the program especially enjoy the ability to be able to access my information online from anywhere anytime Most importantly the monthly payment makes it affordable Honestly was sold at the initial data conversion even with the minor issues we had Thanks a lot for making one of my tasks as a new school owner easier Toni Ellis Page 4 of 28 Jackrabbit Information Guide The software is simple to use powerful enough to run my multiple facilities and can be tailored to meet the many demands of a successful school The value of using a web based system allows me the opportunity to access my records amazingly fast over the Internet whether am at the school home or on vacation David
6. 04 feeria MARK Teacher was r Mon B pa A not nice al A A A DateCreated Page last updated 8 4 2004 2 24 04 AM Page 13 of 28 Jackrabbit Information Guide Family Screen Transactions Tab This tab displays the most commonly used financial transaction information If you would like to delete a transaction just click on the appropriate Delete link Enter Transaction Add Student Add Contact Print Statement Summary Students Contacts Classes Transactions Checklist Billing Info Misc Date Dr Cr Type Amount Note Pmt Method Check Student Class UserID 8 1 2004 D Merchandise 65 87 Team Leotards MARK Delete 8 9 2004 C Payment 6 87 Check 4325 MARK Delete 9 9 2004 D Tuition Fee 55 00 Session tuition MARK Delete 9 9 2004 C Payment 55 00 MARK Delete Balance 59 00 Current Outstanding Balance DateCreated Page last updated 8 4 2004 2 24 04 AM Family Screen Billing Info Tab This tab displays all the billing details about the family Enter Transaction Split Transaction Add Student Add Contact Change Familv Namej Statement Summarv Contacts Classes Transactions Billing Info Misc Billing Delivery Email vl Payment Method Check v Credit Card Name Name as it appears on Credit Card B Credit Cards Exp Month 01 Y Exp Year 2004 v 3 digit Code 3 digit Card Identification Number typically on the b
7. C Gymnastics First Name lAlice Ann Last Name Mahoney a JAG Location SSN 123 12 1234 Status Unknown value Type Unknown value Address 1 l ddri Address 2 addr2 City city E State sr Zip 12345 Home Phone 123 123 1234 Work Phone ywyw www wwww Cell Phone ccc ccc ccc Email markEscore master com ta Pay Rate under Vacation Pay Type Unknown value Y Start Date wa End Date A Picture Page 19 of 28 Jackrabbit Information Guide Enter Transaction Screen You can navigate to this screen from many other screens global search results family screen student screen At the top of the screen you will notice some of the family information is displayed to verify this is the correct family and the balance is displayed to help verify the transaction amount Family Meir Street Address 4821 Radcliff Road Charlotte Home Phone 704 420 7845 Student s Ashley Balance 59 Enter a Transaction Transaction Date b 9 2004 A Type Payment Credi 1 a Amount Optional Fields Method of z Payment Check Note Select Student None Search Select Class None Search Submit Import Data Screen This feature is a huge time saver Two things worry a manager when implementing a new system staff training and data conversion entry We address the training issue with Software
8. Jackrabbit Music MUSIC Information Guide Version 2 6 Jackrabbit Technologies Inc POB 31421 Charlotte NC 28231 www JackrabbitMusic com sales jackrabbittech com 704 895 4034 Jackrabbit Information Guide Table of Contents Section 1 Executive Overview vsisisecssseversscscessossscesnessvevsesessnssvnscesenvssssetesevavesseenssevesessvcesssescossensssescesessotssvorsd Section 2 Client Testimonials rasa ias ines iq Un RENA i e et ii sa ia Section 3 Web based Application Benefits oomoocoomossmsb Section 4 Frequently Asked Questions ssssnenesennnenennnnoennnoneanaonnneoneneoenanesenanaoennnaoennsosennesoeneooeeneooent Section 5 Features amp Functions cccsccseee EE Section 65 AA AS L Exec tive Dashboard gc ida b r da aE ah 11 Global Search Results ICON A AAA 11 Family Sor ias 12 Family Screen Contacts Tab a a 13 Family Screen Transactions Tab 14 Hamaly Screen Bilina Into Tab tics sr dr 14 AS A AAPP o O beat aves pawl santa ane busu agiit 19 Enter Transaction Screen ccc c cccsceocsccccevescensevescconevescensevescecccveccensevescdnevsescensvsescenevecscendvecsctsevscsceneves 20 Import Data Seroenis ata dls det edo oa 20 Section 7 Sample Reports vevcsscsscisscisicrenssesiesosevsesenssunansoeveesieanssvaacasvencsevoustusaneseeaneseestessnseesteessversssevoovsese Z2 tama Si a os eae A e A 22 Revenue Snapshot cecer AA ee A A 23 Transaction LA dt 24 Dio
9. Payment 55 00 Becker 8 25 04 D Tuition Fee 100 00 Conway 8 24 04 e Payment 10 00 Gainey 8 25 04 Cc Payment 10 00 Gainey 8 25 04 Cc Payment 12 00 Green 8 25 04 C Payment 23 00 Green 8 25 04 Jessica Cheerleading class fee D Tuition Fee 12222 150 00 Hill 8 25 04 D Tuition 20Fee 55 00 Hill 8 25 04 C Payment 0000 55 00 Credits Total 294 50 Debits Total 410 00 Net Total 704 50 of Trans 11 of Trans 5 of Trans 16 Drop Report A report used to evaluate why people are leaving or transferring lesson classes Location Drop Date Class Student Reason Notes TT ys User ID Jc 12 20 2004 Recreation Jordan Brown No Show 8 27 2004 115 ALICEANN JRT 2 9 2005 Gymnastics Wed B Tyler Aardema Scheduling Conflict 219 2005 0 DEMO JRT 21212005 Cheerleading Mike Aldridge Class Canceled 12 29 2004 35 JRT 21212005 Cheerleadina Yasemin Aldridge Class Canceled 1 20 2005 13 JRT 21212005 l Cheerleading Bella Foster Class Canceled 12 22 2004 42 JRT 2 2 2005 Cheerleading Katie Gist Class Canceled 12 20 2004 44 JRT 1 25 2005 Beginner Gymnastics Bella Foster Other See Notes 12 22 2004 34 JRT 1 25 2005 Test Class Alli Baden Class Too Easy Wants to learn how to tumble 1 22 2005 3 JRT 1 24 2005 Cheerleading Mon MaraaretAldridae No Show 1 22 2005 2 DEMO JRT 1 23 2005 Gymnastics Tue B l Krista Gainey Left Gym School 1 23 2005 0 ALICEANN JRT 1 23 2005 Preteam Krysta Gainey Cla
10. Videos built into the application and the Jackrabbit database can be quickly populated via this import function Just download this Excel spreadsheet and copy your current data into the spreadsheet and upload it An upload of a 1000 students takes less than a minute and you are ready to begin using the system If you make a mistake when importing just choose the delete imported data item from the tools menu and re import the data Import Data from Excel Spreadsheet de Download sample Jackrabbit Class Import Excel Spreadsheet containing three 3 sheets 1 Family Student Info 2 Class Info 3 Student Enrollment Info Download Sample Spreadsheet Populate the Jackrabbit Class Excel Spreadsheet with your data Upload your populated Jackrabbit Class Excel 3 Spreadsheet Make sure Excel does not have the spreadsheet open 4 Start using Jackrabbit Class Note If the data was imported incorrectly you may delete all IMPORTED data see Tools menu update your spreadsheet and re upload If you have already completed Step 1 and 2 above click browse to select a Jackrabbit Class Excel spreadsheet to import Browse Import Page 20 of 28 Jackrabbit Information Guide Announcement System Settings Screen From the Tools menu you can navigate to this screen from by choosing the Manage Users or System Settings menu items Add Location Add Organization Admin User
11. ack of the card Billing Address taken from Billing Contact Name Worth Aldridge Address 1 1920 Bowling Green Tr Address 2 City Charlotte State NC Zip 27613 Bank Name Bank Routing 4 Bank Account Billing Instructions More Family Discount Employee Reason Family Discount 96 Dollar Amount deducted Each Billing Cycle Page 14 of 28 Jackrabbit Information Guide Family Contact Screen This is the screen displays all the details about a family contact This screen can be easily navigated to from the Global Search Results and Family screens Family Meir FirstName Tammie Last Name Meir Type Mother v Primary Yes SSN Drivers License Authorized Yes W Authorized to pick up child Login Yes W Can Login to Parent Portal Work Email El Home Email tammvEjackrabbittech com Employer Title Phone Numbers Home Phone 704 420 7845 Work Phone Fax Cell Phone Other Home Address Address 1 4321 Radcliff Road Address 2 City Charlotte Zip 27609 State NC Notes Page 15 of 28 Jackrabbit Information Guide Student Screen You can navigate to this screen from many other screens in the sys
12. amily Screen You can navigate to this screen from many other screens in the system global search student screen lesson class screen and several others This screen contains additional family information under the tab headings Summary Students Contacts Lesson classes Transactions Checklist Billing Info and Miscellaneous The summary tab provides the most commonly used information about a family The other information groups can easily be view by just clicking on the tabs You can easily navigate to a contact s screen by clicking the contact s view link You can easily view the student s screen by clicking the student s view link Also tasks like inputting transactions adding a student adding family contact and generating a statement can be quickly executed by buttons at the top of the screen ff Home Back a Family amp Student Search e Go A Screen gt User Guide Password 89 Signout Tools Families Students Classes Instructors Transactions Reports CLASS Familv Aldridge Return W Save Changes X Delete jif Video Help Q send Idea FI Support Enter Transaction Split Transaction Add Student Add Contact Change Familv Namej Statement Summary Contacts Classes Transactions Bilinginfo Misc Worth Aldridge Father 704 846 1884 mark score master com No Yes Bunny Aldridge Mother jEHI _ __ _ D TA Yasemin Aldridge Johnnie Smith 10 17 2000 4 a a A Mike Al
13. ass Instructor Management Page 8 of 28 Jackrabbit Information Guide Instructor info includes name status type 3 position s birthdate home work amp cell phone email emergency contact info lesson classes taught compensation info feedback certifications certifications date certification notes background unlimited notes amp picture Instructor phone listing Instructor schedules Billing amp Accounts Receivable Automated assignment of recurring charges Multiple billing discount late fee and payment options Paper and or electronic billing presentation capabilities Fast accurate assignment of receipts to Customer accounts Electronic payment capability Bank Drafts or Electronic Funds Transfer Integrated Credit Card processing capability Detailed cash flow and account aging reports Executive Dashboard Every time management logs in critical performance indicators are displayed the first page Indicators include enrollment lesson class efficiency drops profitability and age accounts One page summary showing color coded status easy to read green yellow or red User definable thresholds Easily drill down to quickly see detailed information Helps keep management focused on goals and objectives Online Registration Current and new students can be enrolled in lesson classes via your public website Registration form is completely secure 128 bit SSL Everyone has access to the real time lesson class i
14. ckrabbit replaced three disconnected systems billing contact management and scheduling with one easy to use web based system It has changed the way we do business Chris Wilson Academy of Music and Art www AcademyofMusicAndArt com Jackrabbit is a wonderful tool to manage your studio It incorporates lesson scheduling even make up lessons lesson fees and payment records with state of the art tracking tools to keep you on top of your studio business With its new enhancements it is by far the best software tool on the market for music studios especially like it is a monthly fee for use rather than a HUGE BITE OUT OF MY WALLET Jackrabbit is easy to learn even for those of us who are technically illiterate Bobbie Robertson Main Street School of Music After reviewing EVERY software product over the past 10 years it is clear that JACKRABBIT is the 1 choice Its easy to use features are perfect for the entire range of business whether you are a Start up club or a large full service children s activity center The incremental cost and ability of the software to grow with your business is without peer in the industry Frank Sahlein Wings Center 3rd Level Consulting It s very easy to use and adapt to You guys kill Get Physical love the Executive Dashboard initial page which displays the status of enrollment and account receivables sell just about everything believe in especially which has helped
15. dridge Male 11 28 2001 3 preschool Gymnastics Mon B Monday K 1 User ALICEANN 1 12 2004 1920 Bowling Green Tr ES Page 12 of 28 Jackrabbit Information Guide Family Screen Contacts Tab This tab displays the most commonly used family contact information If you would like to see a contact details just click on the contact s view link If you want to email a contact just click on the email link nter Transaction Add Studen tl Add Contact tl Print Statem enti kie a ee First Name Last Name Type Auth tammy jackrabbittech com 704 420 7845 4821 Radcliff Road Charlotte NC 27609 DateCreated Page last updated 8 4 2004 2 24 04 AM Family Screen Lesson classes Tab This tab displays the most commonly used lesson class enrollment information If you would like to navigate to the lesson class screen just click on the lesson class name link If you would like to navigate to the student screen just click on the student name link If you would like to drop a student from a lesson class just click on the appropriate Drop link Enter Transaction Add Student Add Contact Print Statement Conta Transaction Bil Kul intenta contacta MM Kus Crec ees Mee Student Class Class Description Room Time Instructor By Ashley Meir Gymnastics Mon Tu Gymnastics Mon Tue Wed Team MARK Drop Gymnastics Enrolled MARK 9 9 20
16. e that we challenge you that after watching the 5 minute software video on our website that a person can easily input a financial transaction and or enroll a student e Software installation and support A web based application eliminates the need for software installation software updates and technical support All you need is an Internet connection a high speed one is recommended and a web browser e Data conversation entry Jackrabbit has the ability to import family student lesson class and enrollment information from an Excel spreadsheet template For example a 1000 student spreadsheet takes about one minute to be uploaded into the system and then you can begin using it immediately We offer a FREE 30 day trial to try out our software and we hope you take us up on our offer All we ask in return is that you provide us your valued feedback Major Software Features include e Complete contact management Lesson class information scheduling amp enrollment Billing and Accounts Receivable Seamless integration of multi location data Easy view of combined location organizational reporting Security and permissions based functions Comprehensive reporting Attendance and makeup tracking Page 3 of 28 Jackrabbit Information Guide Section 2 Client Testimonials Jackrabbit is the only all in one system designed for our industry that can handle all our scheduling online registration CRM 8 billing needs In my situation Ja
17. ess permissions Permissions can be based on software feature location access or category of lesson classes All communication between the end users web browser is SSL 128 encrypted All sensitive billing information is encrypted in the Jackrabbit database Page 10 of 28 Jackrabbit Information Guide Section 6 Sample Screens Executive Dashboard This unique feature shows management every time they login critical success factors like enrollment lesson class efficiency drops profitability and age accounts User definable thresholds with easy to read indicators red bad yellow ok green good To see the details just click on the indicator Helps to keep management focused on goals and objectives 7 User Guide p E Home A Family amp Student Search MMM Go il User Preferences amp Signout Families Students Classes Instructors Transactions Executive Dash boa rd Resu Its User ALICEANN Reports Tools Return Add List Value ki Save Changes mvi leo Help 2 Submit Idea El support Show All Indicator ___ Description _ Value Parameter Green Threshold PEE Enrolment Total 79 7100 EE l Enroliment 27 72 E Total Drops in tast 15 days 215 35 MH Balances Outstanding from 30 to 59 days 1513 65 0000 IE Balances Outstanding from 60 to 89 days 500 f 60 F 200 y E Balances Outstanding past 90 days 195 so E Show All Globa
18. ess problems with technology Mark has been involved in organized youth sports since 1973 and has instructed coached and owned sports facilities Mark developed Lesson class Master a lesson class management system in the 80 s and sold it to another company in the 90 s Due to the number of requests from old clients Mark decided to build another system this time a web based application Mark brings 22 years of experience in information technology and has sold over 20 million dollars in software and services Mark serves on the MIS Advisory Board for the Terry College of Business at the University of Georgia He also serves on several committees within the Information Technology Council for the Charlotte Chamber of Commerce Mark holds a BBA from the University of Georgia and enjoys marathons triathlons and backpacking Mark loves living in Charlotte and spending time with his wife Cheryl and his two children Alice Ann and Christian Mike Carper Director of Technology 8 Services Mike s passion is designing and developing software He has more than 15 years experience and has built many applications in an array of industries Mike s software development experience includes e International trade finance systems e Time and billing systems e Warehouse management systems e Applicant tracking and resume scanning systems e Human resource management systems e 401k and ESOP systems Mike holds a BSBA in MIS from the University of North Carolina
19. hnologies how do get my data You can terminate your relationship with Jackrabbit Technologies at anytime You can also download your information to Excel at anytime to have a backup in your possession Page 7 of 28 Jackrabbit Information Guide Section 5 Features amp Functions Overview Student 8 Family Management Lesson class Management Instructor Management Billing amp Accounts Receivable Executive Dashboard On line registration Integration into your existing website Electronic payments Multi location support Comprehensive Security Dance Studio Specific Features Martial Arts Specific Features Student amp Family Management Unlimited of students per family Unlimited of contacts per family Family info includes address neighborhood referral lead source special discounting scholarship hardship employee amp unlimited notes Contact info includes name relationship emails work home cell phone numbers address employer title drivers license login authority billing flag social security unlimited emergency contact s amp unlimited notes Billing info includes delivery type email snail mail or both credit card expiration date 3 digit code address bank name bank routing transit unlimited billing notes amp special discounting scholarship hardship employee Student info includes age birthdate gender school grade phone email transportation method active flag date
20. l Search Results Screen After inputting a partial first or last name in the global search field at the top of the screen and clicking Go the system quickly returns any partial matches This is a huge timesaver in the fact that no matter where you are in the system you can easily get to contact s information You can click on the family name to go to the family screen the Enter Transaction and Enroll Student take you to the appropriate screens iHome Back Family amp Student Search PP Go Ba Full Screen gt User Guide f Password 89 Signout Families Students Classes Instructors Transactions Reports Tools JACKRABBIT LASS amp Global Search Results A IB Return iii Video Help Send Idea support Page 1 of 2 results paze s 66 record s found Show All Next gt Last gt gt LastName FirstName Students Home Phone Family Smiley Richey John o g Split Family Smith Faith 726 6652 Spli Familv Snootv bill 704 123 4444 Family Spencer 704 Family Stall 704 518 1219 Family 704 871 0817 Split Family i 704 781 0196 Split Student 704 562 7189 Split Student Stefanie 704 562 7189 Split Student Spencer 704 848 3135 Split JRT Student Borsuk Sophia 704 787 8441 00 Trans Split Enroll JRT Student Bouchon Shelley 704 870 7858 00 Trans Split Enroll JRT Student Bradley Shelby 704 247 8284 00 Trans Split Enrol v Page 11 of 28 Jackrabbit Information Guide F
21. ll software or updates on each PC No more having to backup your database every day Data is backed up in a data center using state of the art technology to protect its security and accessibility Parents can have restricted access if you grant it to change their contact info billing info and access instructor feedback saving you precious time coming soon e Instructors can have restricted access if you grant it to view their own schedules and other pertinent information saving you precious time coming soon e f you have multiple locations easily view organizational level reports e All users access the application and database simultaneously at any hour from any Internet connection e No new expensive server hardware or software required Page 6 of 28 Jackrabbit Information Guide Section 4 Frequently Asked Questions How long does it take to implement the system After you fill out the Buy Now form we can have your system User ID ready in one business hour We also have a great User Guide which contains an implementation chapter with a proven methodology that describes how to successfully and quickly implement this system in a matter of days You can also use our powerful student import feature allows to import family student lesson class and enrollment information not financial from a simple spreadsheet in a matter of minutes What is the advantage of subscribing versus licensing of software Rentable or hosted a
22. n Circle Charlotte 0 00 704 510 4430 JRT Becker Tess 3204 Beaufort Street Charlotte 0 00 704 787 5888 JRT Begany Tess 3204 Beaufort Street Charlotte 0 00 704 787 5888 JRT Benson Taylor 5513 Old Still Road Charlotte 0 00 704 528 3416 JRT Bettinsoli Stefanie Stacv 2908 Magnolia Grove Charlotte 0 00 704 562 7159 JRT Borsuk Spencer 1520 Tradescant Ct Charlotte 0 00 704 848 3135 JRT Borsuk Sophia 3212 Rutherford Drive Charlotte 0 00 704 787 8441 JRT Bouchon Shelley 9308 Hometown Drive Charlotte 0 00 704 870 7858 JRT Bradley Shelby 4928 Brookhurst Place Charlotte 0 00 704 247 8254 JRT Brady Shawen 1417 Whittington Drive Charlotte 0 00 704 845 0785 JRT Brown Scotty Sarah 1713 Whittington Drive Charlotte 0 00 704 870 2992 JRT Brown Sarah 4913 Hermitage Drive Charlotte 0 00 704 783 9022 JRT Browning Sarah 300 Marlowe Road Charlotte 0 00 704 787 5014 Page 22 of 28 Jackrabbit Information Guide Revenue Snapshot This report is used for evaluating the revenue lost revenue enrollment percentage lesson class revenue lesson class category enrollment and facility efficiency Date 2 10 2005 7 31 55 PM Revenue Snapshot Page 1 ue Curr of Max Current of Max Curri Class Name Category2 Tuition Size Cat Size Revenue Cat Revenue Max Location JRT Category Gym Gymnastic 1 Giris Team 48 00 1 5 14 48 00 2 672 00 7 Gymnastics Mon 2 55 00 7 33 12 5 00 18 660 00 58 Gymnastics Mon Tu Grs Team 165 00 9 43 15 1485 00 68 2 475 00 60 Monda
23. nformation Simple one page registration form Easily control the following verbiage from within Jackrabbit transportation release release of liability assumption of risk medical emergency payment policy amp signature text Option to require a valid credit card Integration into your existing website Easily integrate real time lesson class openings into your current website Control which lesson class openings display on your website from within Jackrabbit Easily integrate real time lesson class openings into your current website Control which lesson classes can be accessed from online registration from within Jackrabbit NO setup fee Electronic Payments Easily integrate your current Credit Card Merchant account into Jackrabbit Supports bank drafts and credit card automatic payments We use www Authorize net as our Internet Gateway which interfaces to 90 of the current credit card processors so you don t have to get another Credit Card Merchant account Easy setup and no setup fee from Jackrabbit Technologies there is a setup fee from Authorize net Multi location support Unlimited of locations facilities Easily configure each users permission to each location Page 9 of 28 Jackrabbit Information Guide Location data can not be accidently comingled enrolled a student from Houston into a Dallas lesson class Reporting can be selected the location or organization level Comprehensive Security Multiple levels of acc
24. nywhere Because we can spread the cost of a highly available infrastructure across many clients you get the savings and the security of knowing its always available when you need it Risk Free Uptime Guarantee You rely on Jackrabbit every day so we guarantee 99 6 system uptime Because system availability is important More importantly our actual uptime is much higher With redundancv 24 7 monitoring and fault tolerant engineering our network infrastructure is designed to handle your mission critical business application needs every day of every year Planned maintenance and upgrades are undertaken on weekends and never during the high user activity And we always send out advanced notice of any planned system downtime to your organization s primary Jackrabbit administrator Safe Enough for Banks Your data is your biggest asset and your business relies on it every day Whether picking a client server or hosted solution you need to make sure the daily operations of the system are sufficiently resourced and managed in a way that secures your data and ensures it is always recoverable Because we can spread the cost of a highly secure infrastructure across many clients you can sleep easily at night knowing your data is probably safer than if it was in your own building Our servers are in the same datacenter where large banks keep their servers Highly Secure The security of your data is of utmost importance to us Our hosting centers include fully
25. of 28 Jackrabbit Information Guide Student Health Tab This tab displays the student s health information Family Meir First Name Ashley middlelmitial Last Name Meir Lesson class List Screen This is lists all the lesson classes with commonly used information To access this screen just click on the List lesson classes main menu item Cheerleading Cheerleading Mon Wed Fri Advanced Gymnastics i Mon Beginneg Gymnastics Mon Tue Wed Team Gymnastics os Tue Beginneg Gymnastics gt Wed Beginneg Test Class Page 17 of 28 Jackrabbit Information Guide Lesson class Screen You can get to this screen from many other screens in the system list lesson classes family screen student screen and instructor screen This screen contains additional lesson class information under the tab headings Summary Enroll List Drop List Wait List Instructors Billing and Miscellaneous The summary tab provides the most commonly used information about a lesson class Class Roll Mass Drop Summary Enroll List Drop List Wait List Instructors Billing Misc Location JRT Class Name Cheerleading Mon Description Cheerleading Mon Wed Fri Advanced More Session Fall Categorvi Cheerleading Category2 Category3 Sa ees Gender Female vy Min Age Max
26. p REPO o e a rs do Da cs lo ene ed 24 Ae A 2D A IS 1 Section 10 Jackrabbit Technologies sssensssnenesennnonennnzoennaooanaoeaneoeaneoenanaoeneneoennnooennnosennesoeeneooenneo0e2 Section 11 Privacy Policy sccvsscsescsssessscessssecesscncsteovessvnvessensetsenscoveascevcotasersuceseoessoareveecesssuscetesesssevasseseebeseo DO Page 2 of 28 Jackrabbit Information Guide Section 1 Executive Overview Jackrabbit is the easiest to use and most accessible lesson class management system available You pay a low monthly fee which covers access to the software support and enhancements Owners and managers need an application that is simple to use by their staff and provides comprehensive management reporting Its unique executive dashboard shows management critical information regarding enrollment drops openings percentage and aged accounts every time they logon Jackrabbit offers a comprehensive solution without the hassles of buying installing amp updating software and eliminates the need to be at the facility to use the system A huge benefit of Jackrabbit is that we host both the application and data for you Giving you the flexibility to access your data from anywhere with an Internet connection The common concerns of management in regards to a new system are staff training software installation amp support and data conversion entry Jackrabbit addresses all of these e Staff Training The system is so simple to us
27. port please direct your questions to your internal Jackrabbit Systems Administrator Your Internal Systems Administrator will then contact us directly if they cannot help you System Administrator Support Our Jackrabbit Support Staff welcome your questions or comments It is our intent to respond to all support emails in four hours or less Email your questions to our support team Phone 704 895 4034 Hours of Support Monday Friday 8 00am 5 00pm Eastern Standard Time Federal Holidays excluded Page 26 of 28 Jackrabbit Information Guide Section 10 Jackrabbit Technologies We have over 1500 clients in 14 countries using our competition management software www Score Master com and enjoy supporting youth organizations Our Jackrabbit system was designed for youth programs individual child care centers of all sizes including for profit and non profit organizations church programs Montessori schools VMCA s small and large school districts franchising facilities and large corporations We have built a strong reputation of quality and excellence in both product and customer support around the world We are located in Charlotte North Carolina and we love what we do It is our mission to deliver excellent software and service and we would like to hear from you if you have not experienced great service and support Management Team Mark Mahoney Director of Sales 8 Marketing Mark Mahoney s passion is solving busin
28. pplications save time and money With a hosted application you avoid the costs and overhead of testing installing and maintaining an application on your own servers The monthly rental fee covers the use of our hardware software databases general system administration and eliminates time required for performing an installation What has been done to ensure a highly available system Our systems have no single point of failure This means that every component of the system has a backup that can be used in case of some type of failure Most of these components are actually setup in such a way that the system will fail over without causing any down time Our servers are located in a Tier One state of the art computer facility www Peak10 com specifically built for supporting Internet servers This facility was designed for providing high availability to the Internet The data center is engineered with multiple levels of security uninterruptible power supplies UPS redundant HVAC systems and fire suppression as well as 24 X 7 monitoring and management lt is our belief that our systems will have a higher uptime than your own computer systems Security Measures e Biometric fingerprint access scanning technology verifies identity for authorized access into the facility e Proximity card access with PIN in addition to biometric clearance is required to enter exit the facility e No open cabinets All of our steel mesh cabinets are fitted
29. redundant state of the art denial of service firewalls and we run SSL acceleration hardware to give the same performance whether you connect under regular or SSL encryption mode Jackrabbit contains numerous system administrator controls to restrict access to data and functionality All access to the Jackrabbit system requires user authentication which is done under 128 bit encrvption and the data is fully secured on protected servers Safe Backup We have a strict backup regimen to make sure your data is always protected Even though our customers have never needed them multiple backups are run every day This means even in the unlikely event of a catastrophic failure there s no need to worry about your data Data Import Export Data import and export in Jackrabbit is a snap The Jackrabbit import feature allows you to import account and contact data as needed including lists you ve just purchased or files downloaded from other databases You can also use it for bulk import for the first time you migrate data from another lesson class management system Exporting data is also a breeze You can save data from Jackrabbit right into an Excel file Of course you want to protect your data so administrators can set up policies for who can see and share what data Benefits e All you need is a web browser and an Internet connection to run the software You can access your information from work or home or anywhere in the world No more having to insta
30. ry standard Secure Sockets Layer SSL technology to allow for the encryption of confidential information Use of our site requires the use of Microsoft Internet Explorer version 5 0 or higher This browser is security enabled so you can choose whether or not the information you transmit to us is encrypted making it extremely difficult to read even if it is wrongly intercepted Commitment Personal data privacy is a policy we are committed to and Jackrabbit is constantly addressing new demands If you have any comments or questions regarding our privacy policy please contact us at info JackrabbitTech com Page 28 of 28
31. s are above and beyond your credit card processor fees Also Jackrabbit charges a fee for the Authorize net interface please see the Pricing page on our website for current details already have a Credit Card Merchant Account If you already have a Credit Card Merchant Account you are already accepting credit cards then the only account you need from Authorize net is an Internet Payment Gateway account You can find an application on our website under the Pricing area They are great to work with and it takes about a week to setup the Gateway account after filling out the application form and faxing it in After you have become an Authorize net client just contact us and it takes about 15 minutes to have you electronically processing payments I do NOT have a Credit Card Merchant Account If you do NOT currently accept credit cards for payment we recommend you request credit card merchant account rate information from both your bank and from Money Movers of America MMOA us Please see our pricing page on the website for MMOA contact information This is an easy way to get competitive quotes from both a local bank and an Internet provider Authorize net interfaces to most credit card processors and has very competitive rates It makes no difference to us which you choose as long as Authorize net can interface to the credit card processor With either option you choose local bank or Internet Provider you still need an Internet Gateway accoun
32. ss Too Difficult 1 23 2005 0 ALICEANN JRT 1 22 2005 Cheerleadina Krista Gainey Family Moved 12 20 2004 33 JALICEANN JRT 1 22 2005 Gymnastics Tue B Sarah Brown Class Too Easy 8 26 2004 149 ALICEANN JRT 4 22 2005 Monday K 1 Sarah Brown No Show 4 22 2005 0 ALICEANN JRT 1 14 2005 Cheerleadina Margaret Aldridge Class Too Difficult 1 14 2005 0 JTADMIN JRT 1 6 2005 Bumnies1 Bella Foster Changed Class 12 22 2004 15 o JRT 12 29 2004 Cheerleading Mike Aldridge Changed Class 12 29 2004 O JJTADMIN Page 24 of 28 Jackrabbit Information Guide Section 8 Electronic Payments Charging credit cards and drafting bank accounts is easy with Jackrabbit Jackrabbit gives you the ability to store credit card info and bank account information per family account We adhere to all the security regulations regarding the handling of sensitive financial account information You have the ability to click a button and charge a family s credit card or bank account and the payment transaction is automatically written Jackrabbit Class Authorize net Credit Card Internet Gateway Processor Jackrabbit software interfaces to www Authorize net Internet Payment Gateway system which interfaces to 90 of the credit card processors This allows us to interface to your current credit card processor The approximate price for the Authorize net gateway account is 150 00 onetime setup fee 20 per month and 20 cents per transaction These fee
33. started date quit current enrollment past enrollment medications primary doctor disabilities hospital preference special needs health insurance carrier allergies 5 skill levels tracking unlimited skill notes instructor feedback notes absences make ups emergency form flag picture special notes to appear on lesson class roll amp secret word Student measurements sizes tracking uniform size martial arts belt size t shirt leotard pant dress shoe height waist girth bust chest inseam sleeve neck hips amp unlimited notes Easily email to all students and or parents contacts Lesson class Management Lesson class info includes location name description status tuition days of the week session room gender category1 category2 category3 min amp max age current size max size max wait start amp date duration display on public website flag and allow online registration flag Tracks current and past enrollment absences and make ups waiting list instructors amp unlimited notes Per day lesson class type can be used for camps and lesson classes that meet multiple times per week and allows per day enrollment Ability to email a lesson class students and or parents and or instructors Ability to drop all students from a lesson class Ability to easily enter all absence on one page for a lesson class Absence and makeup tracking date absence elgible for make up unlimited notes make up date amp lesson cl
34. t from Authorize net You can find an application on our website under the Pricing area They are great to work with and it takes about a week to setup the Gateway account after filling out the application form and faxing it in After you have become an Authorize net client just contact us and it takes about 15 minutes to have you electronically processing payments Once this interface has been setup please see the section in this User Guide regarding electronic payments Drafting Bank Accounts for Payment We accomplish this currently by using the e Check service from Authorize net or via a NACHA file which is a standard file layout for banks You will see an application for this account on our Pricing page This is a rather involved application because of the authority you are being granted to pull cash directly out of a customer s bank account Page 25 of 28 Jackrabbit Information Guide Section 9 Support Support in the Web based market A web based solution introduces an unprecedented level of customer interaction and support is needed more than ever Our Support staff has experience in addressing strategic customer support in this new marketplace We are able to offer superior support due to our knowledge and experience in the ASP field Jackrabbit End User Support Jackrabbit support takes great pride in helping our users utilize this product We accomplish this by taking a one on one approach lf you are requiring Jackrabbit Sup
35. tem global search family screen lesson class screen and several others This screen contains all the student information under the tab headings Summary Lesson classes Health Info Roll Notes Skills and Feedback The summary tab provides the most commonly used information about a student The other information groups can easily be view by just clicking on the tabs You can easily navigate to the family screen by clicking the family link You can easily view the lesson class screen by clicking the appropriate lesson class link You can drop a student from a lesson class by clicking on the appropriate Drop link Also tasks like enrolling a student can be quickly executed by buttons at the top of the screen Enroll Student Family Aldi dqe First Name Johnnie Middle Initial ii Last Name Smith Gymnastics Wed B Cheerleading Mon Monday K 1 4 00 5 00 Blaine Wilson DEMO Drop 10 17 2000 Es Female v Student Lesson classes Tab This tab displays the student s current and past enrollment Family Meir First Name Ashey Middle Initial Last Name Meir summary Classes Heatthinfo Rolinotes Skil Feedback Current Enrollment Class Reason By Notes Gymnastics Mon Tu 9 9 2004 11 07 28 AM Enrolled MARK Drop Past Enrollment A E E Date Gymnastics 9 9 2004 Enrolled MARK 9 9 2004 Teacher Teacher was MARK Mon B 11 04 15 AM Conflict not nice Page 16
36. with combination locks As a result no keys can be lost or duplicated e Video surveillance cameras are hidden throughout the facility monitored by our 24x7 Solution Support Center SSC tracks and records access throughout the facility e Strategically placed motion vibration detection devices alert Peak 10 SSC personnel of any forced entry e Redundant uninterruptible power system and diesel powered back up generator e Regular testing and maintenance of back up systems and procedures These are some of the reasons are why we believe your data is safer with us than in a less secure environment like a school studio or school l am concerned about my data being out on the Internet how secure is my data If you have access to the Internet from the computer that stores your current lesson class management system vour data is alreadv on the Internet and is vulnerable An analogy we like to use is that you don t keep your life savings at your house you take it to a place built to protect money It is our belief that your data is safer with us than in your facility Our servers are behind state of the art firewalls monitored 7 x 24 x 365 requires biometrics to enter and reside in the same facility where some of the largest U S banks host their servers We take storing client information very seriously and adhere to the strick credit card processing security rules and policies What if want to terminate my relationship with Jackrabbit Tec
37. y K 1 50 00 3 14 24 150 00 7 1 200 00 13 Preschool Gymnastics Boys Team 75 00 1 5 6 75 00 3 450 00 17 Super Stars 20 00 D 0 99 0 00 0 2 910 00 0 Total for Category Gym 21 170 2 143 00 14 367 00 15 of Classes 6 Category of Total 400 100 Category Enroll 12 Total for Location JRT 21 170 2 143 00 14 367 00 of Classes 6 Location of Total 100 100 Location Enroll 12 Location JRT 2 Category Gym Beginner Gymnastics Boys Team 72 00 0 100 8 0 00 624 00 0 Total for Category Gym 0 8 0 00 624 00 0 of Classes 1 Category of Total 9 0 Category Enroll 0 Total for Location JRT 2 0 8 0 00 624 00 f of Classes 1 Location of Total 0 0 Location Enroll 96 0 Grand Total 21 178 2 143 00 14 991 00 ofClasses 7 Enrollment 12 Page 23 of 28 Jackrabbit Information Guide Transaction Listing A report used for deposit slips revenue tracking fee generation and much more Selection criteria for this report includes family date range type check amount range and User ID Date 9 9 2004 3 18 04 PM Transaction Listing Sy Page 1 Last Name Date FirstName Description DIC Type Chk Amount Aldridge 8 25 04 C Payment 14 00 Aldridge 8 27 04 Late Payment Fee D Other Fee 5 00 Aldridge 8 30 04 Cc Payment 14 50 Arbelaez 8 27 04 D Tuition Fee 1255 100 00 Barnett 8 25 04 Cc Payment 1234 23 00 Barnett 8 25 04 Tiffany sdfasdfasdf Cc Payment 33 00 Becker 8 25 04 Cc Payment 45 00 Becker 8 25 04 Cc
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