IOGear GUWH104KIT User's Manual
Contents
1. Installation eTe G Wireless USB Hub and Adapter GUWH104KIT PART NO M0427 Thank you for purchasing one of the most user friendly Wireless USB devices on the market IOGEAR s Wireless USB Hub and Wireless USB Host Adapter are top of the line when it comes to Wireless USB connectivity implementing the use of Ultra Wideband UWB to achieve data transfer speeds comparable to USB 2 0 without the need of wires between peripherals and the computer To better serve you IOGEAR offers an array of additional USB 2 0 USB 1 1 FireWire KVM and other peripheral products For more information or to purchase additional IOGEAR products visit us at www IOGEAR com We hope you enjoy using your IOGEAR Wireless USB Host Adapter and Wireless USB Hub another first rate connectivity solution from IOGEAR Table of Contents Welcome 3 Driver Installation 18 Introduction 5 Advanced Settings 25 Features 6 Frequently Asked Questions 28 Requirements y Technical Support 62 Package Contents 8 Limited Warranty 34 Device Overview 9 Federal Communications Commission 35 Installation 10 Pega Hardware Preparation Wl contact ee Software Installation 12 Introduction IOGEAR s Wireless USB allows you to connect your USB peripherals and computer with all the ease and speed of USB 2 0 without the use of USB cables and extenders between the PC and your Wireless USB Hub Gain all of the advantages of USB 2 0 without the hassle of wires cluttering up your wor2. Verify that the hub icon at the bottom of the Console window is highlighted in orange If the hub icon is grayed out click on the icon so that the Wireless USB Hub will be displayed You can also click on the View All button to make all devices visible when connected 12 Problem The throughput of USB Hard Drive or USB Flash drive is less when plugged in the Wireless USB Hub than when plugged directly to the PC Solution Due to the protocol overhead of Wireless USB you will experience a slower throughput wirelessly than over a wired connection 31 Technical Support To help IOGEAR customers obtain the highest level of performance from their Wireless USB devices the IOGEAR Service Support team is available to answer your technical questions Do not hesitate to call if you are having trouble getting your device to work correctly IOGEAR Service Support can be reached by phone from 24 hours a day 7 days a week or through the following address during normal business hours Toll Free 866 946 4327 USA Phone 949 453 8782 23 Hubble Irvine CA 92681 You may also reach us online at www iogear com support 24 hours a day Please be ready to give a brief description of the problem and what you were doing when the problem occurred before calling Service Support The Service Support representative will be able to serve you much quicker if you are prepared to answer the seven questions listed below 32 1 What is the purchas
3. Settings Registering product a AAA AAA AAA AAAAAAARADARAAAAAAAAAARARARARAAAAAAI Instelhield instaliShield 16 Once all the software has been installed properly you will see a window similar to the following stating installation has completed Select Finish to finalize the software Setup has finished instaling Ultrasuite with WiCenter Basic on installation Fone Ultrasuite with WiCenter Basic InstallShield Wizard InstallShield Wizard Complete After the software has fully installed restart the PC lt Back Finish J Cancel 17 Driver Installation Verify that WiCenter is running by double clicking on the WiCenter icon created on the desktop during the installation process The first time that WiCenter is launched the Wireless USB Connection Wizard will appear and will guide you through the Wireless USB connection process Click Next to begin the process Welcome to the Wireless USB connection wizard The wizard will guide you through the steps to add Wireless USB support to your computer and connect to your Wireless USB hub Click Newt to get started STEP 1 Verify that the Wireless USB Host Adapter is con nected to the extension swivel adapter provided in the box Plug the Wireless USB Host Adapter into an available USB port making sure that the extension swivel adapter is adjusted to a 45 degree angle which will maxim
4. USB Hub and wait for the wireless connection If still blinking check the History window on WiCenter which will indicate if the IOGEAR Wireless USB Hub was associated If not associate the Wireless USB Host Adapter with the Wireless USB Hub using the mini USB cable provided 6 Problem Poor Diminished range with the Wireless USB Host Adapter and Wireless USB Hub Solution Verify that the Wireless USB Host Adapter is utilizing the Extension swivel adapter at a 45 degree angle Verify that the Wireless USB Hub antenna is properly secured and is positioned verti cally If using a Desktop PC do not plug the Wireless USB Host Adapter in the back of the PC Plug the Wireless USB Host Adapter in the front of the system to ensure a good line of site signal with the Wireless USB Hub 7 Problem Certain USB devices will not work with the Wireless USB Hub Solution Verify that the USB device has the ability to operate when connected to a hub of any kind by checking with the product documentation If the USB device does not have the functionality to operate with a wired hub then it will not work with the Wireless USB Hub Also verify that the latest drivers for the product are being used by going to the manufacturer s website and downloading the most up to date drivers 29 8 Problem Wireless USB Hub will not associate with the Wireless USB Host Adapter Solution Verify that the WiCenter software is running by double clicking on the WiCen
5. at data eing transmitted on The following shows the Advanced Settings tab which can be accessed by clicking on Set the ings and Settings gt My Wireless USB Radio hen selecting the Advanced tab on window that appears The following shows the default and recommended settings The Speed PH ino pert Y Rate wil ormance The default se situations Only change channel settings if you have significantly reduced throughput due to congested air space be automatically set by WiCenter rder to achieve the best range and throughput tings are appropriate for most all 25 My Wireless USB Radio Settings IOGEAR WUSB Host USB Adapter General Advanced Certificate Channel Automatic channel selection Manual channel selection Restore Defaults If the Channel needs to be changed manually the following figure shows the available channels for selection My Wireless USB Radio Settings IOGEAR WUSB Host USB Adapter General Advanced Certificate Channel Automatic channel selection Manual channel selection 1 Select band group BandGroupt 2 Select channel Restore Defaults 26 Once a channel has been changed manually the following window will appear indicating that the My Wireless USB Radio Settings connection will be lost to the Wireless USB Hub ee ee while the channel is changed Cl
6. e date and serial number of the product N Were any messages displayed on the screen when the error occurred If so what was the exact wording of the message What type of Computer are you using When does the problem occur Can the problem be reproduced If so what are the steps necessary to reproduce the problem What version of the OS are you using N QO aR O What have you already tried to get the problem resolved 33 Limited Warranty IN NO EVENT SHALL THE DIRECT VENDOR S LIABILITY FOR DIRECT INDIRECT SPECIAL INCIDEN TAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT DISK OR ITS DOCUMENTATION EXCEED THE PRICE PAID FOR THE PRODUCT The direct vendor makes no warranty or representation expressed implied or statutory with respect to the contents or use of this documentation and especially disclaims its quality performance merchantabil ity or fitness for any particular purpose The direct vendor also reserves the right to revise or update the device or documentation without obliga tion to notify any individual or entity of such revisions or updates For further inquiries please contact your direct vendor 34 Federal Communications Commission FCC Statement This device complies with part 15 of the FCC Rules Operation is subject to the following two condi tions 1 this device may not cause harmful interference and 2 this device must accept any interference received including int
7. e terms of the preceding License Agreement If you select No the setup will close To install Uracuite with WiCenter Basic you must accept this agreement InstallShield lt Back Ye 15 The window shown below allows you to select where the files for WiCenter are installed and stored Once you have made your selections select Next Ultrasuite with WiCenter Basic InstallShield Wizard Choose Destination Location Select folder where setup will install files Setup wil install Ultrasuite with WiCenter Basic in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder C Program Filee WiCenter Basic InstallShield 5 The following window confirms that you are 6 Once you have selected Next the WiCenter approving installation select Next software will begin installation and show the status in a window similar to the one shown below Ultrasuite with WiCenter Basic InstallShield Wizard Eg Ultrasuite with WiCenter Basic InstallShield Wizard Start Copying Files Setup Status Review settings before copying files Setup has enough information to start copying the program files If you want to review or Ultrasuite with WiCenter Basic is configuring your new software installation change any settings click Back If you are satisfied with the settings click Newt to begin copying files Current
8. eless USB Host Adapter PC combination The Wireless USB Hub can support up to three such associations Set S2 to Manual Side View Association mode and then use the Host Selection button to manually cycle through the three choices for which Wireless USB Host Adapter PC combination to connect to Using this button you can force the Wireless USB Hub to connect to one of three pre associated PCs of your choosing S1 S2 Wired Wireless Auto Manual recommended recommended Faa ELELO Before we get started please NOTE Do not place Wireless USB devices under direct sunlight or near high heat emitting devices Do not place Wireless USB devices near water or wet surfaces to avoid electric hazards Do not place Wireless USB devices on any moving or unstable surfaces Hardware Preparation i Do not connect the Wireless USB Host Adapter to your computer until you are instructed to do so later in the section titled Driver Installation Remove the Wireless USB Host Adapter Wireless USB Hub USB 2 0 A to Mini B Cable power adapter antenna extension swivel adapter and the installation CD from the package Allocate a space for the Wireless USB Host Adapter s placement Make sure you avoid the places mentioned above You will need to make available a USB 2 0 port on your PC where the exten sion swivel adapter can be securely inserted and where there is room for the Wireless USB Host Adap
9. erference that may cause undesired operation This device is authorized under 47 CFR 15 519 the FCC Rules and Regulations The operation of this device is subject to the following restriction This UWB device shall transmit only when it is sending information to an associated receiver This UWB device shall cease transmission within 10 seconds unless it receives an acknowledgement from the associated receiver that its transmission is being received An acknowledgement of reception must continue to be received by the transmitting device at least every 10 seconds of operation or the UWB device must cease transmitting 35 Contact IOGEAR INC 23 Hubble Irvine CA 92618 P 949 453 8782 F 949 453 8785 Visit us at www iogear com 2007 IOGEAR All Rights reserved Part No M0427 IOGEAR the IOGEAR logo are trademarks or registered trademarks of IOGEAR Inc Microsoft and Windows are registered trademarks of Microsoft Corporation All other brand and product names are trademarks or registered trademarks of their respective holders IOGEAR makes no warranty of any kind with regards to the information presented in this document All information furnished here is for informational purposes only and is subject to change without notice IOGEAR Inc assumes no responsibility for any inaccuracies or errors that may appear in this document 36 37 AboutUs Fon IOGEAR offers connectivity solutions that are innovative fun and stylish he
10. ick Yes to change Ze aia Co the channel Once the channel is changed the Channel Wireless USB Hub will automatically re connect Automatic channel selection Manual channel selection 1 Select band group BandGroupt Your Wireless USB devices will be temporarily unavailable during setting changes Are you sure you want to continue Live L_w_ 27 Frequently Asked Questions 1 Problem WiCenter UWB Software reports errors when trying to use the Wireless USB Host Adapter and Wireless USB Hub on Windows XP operating system Solution Verify that Service Pack 2 SP2 has been installed on your PC 2 Problem No LEDs lighting up on the Wireless USB Hub Solution Check the power supply s connection to the Wireless USB Hub 3 Problem No LED on the Wireless USB Host Adapter Solution Re insert the Wireless USB Host Adapter into USB port 4 Problem LED does not light up after inserting a USB device into a peripheral port on the Wireless USB Hub Solution Remove the Wireless USB Host Adapter from the PC and disconnect the power supply from the Wireless USB Hub Re insert the Wireless USB Host Adapter and reconnect power to the Wireless USB Hub 28 5 Problem Host LED blinking on the Wireless USB Hub Solution Remove the Wireless USB Host Adapter from the PC and disconnect the power supply from the Wireless USB Hub Re insert Wireless USB Host Adapter connect the power supply to the Wireless
11. icular system this may take a few minutes computer this software will control the devices to complete so select Next InstallShield Wizard A Ultrasuite with WiCenter Basic InstallShield Wizard Ultasuite with WiCenter Basic requires that the following requirements be installed on your computer prior to instaling this application Click Install to begin instaling these requirements Welcome to the InstallShield Wizard for Status Requitement Ultrasuite with WiCenter Basic Instaling Microsoft NET Framework 2 0 x86 The InstallShield Wizard wil install Utrasuite with WiCenter Basic on your computer To continue click Newt Instaling Microsoft NET Framework 2 0 x86 i C10 1c Once NET Framework 2 0 is installed the UWB software will automatically begin the installation rocess P 14 3 The following window will request that you agree to the License Agreement before pro ceeding with installation select Yes Ultrasuite with WiCenter Basic InstallShield Wizard License Agreement Please read the following license agreement carefully Press the PAGE DOWN key to see the rest of the agreement END USER SOFTWARE LICENSE AGREEMENT IMPORTANT READ CAREFULLY oduction This End User Software License Agreement Agreement is by and between Stonestreet One Inc Licensor and you either an individual or a single entity You Your s Do you accept all th
12. ize range If using a Desktop PC do not plug the Wireless USB Host Adapter in the back of the PC Plug the Wireless USB Host ei eae Adapter in the front of the system to ensure a c Insert the Wireless USB adapter into the USB port Make sure it is completely plugged in good line of site signal with the Wireless USB Hub Windows should detect the device and complete the driver installation process automatically Once the drivers have installed click Next Step One Wireless USB support for your computer a Wireless USB support requires a special USB adapter It looks like a USB flash dive STEP 2 Wireless USB Connection Wizard Verify that the Wireless USB Hub switches are set to Wireless and Automatic Association mode Also verify that the antenna is securely attached to the Wireless USB Hub and is pointed in a vertical position Power on the Wireless USB Hub Click Next to continue Step Two Wireless Device Make sure the antenna is attached Power on your Wireless USB hub by plugging its power cord into the circular power port on the hub and an appropriate electrical outlet 20 STEP 3 Plug the Wireless USB Hub into the PC with the USB 2 0 A to mini B cable provided Windows should state a new device has been detected and automatically install the necessary drivers for the Wireless USB Hub Once the drivers have installed click Next to continue Step Three Pairing your c
13. kspace Plug your USB devices into the Wireless USB Hub and within seconds you have wireless access and control over the devices with no delay purely plug and play The Ultra Wideband combo provides the ability for in room Wireless USB connectivity at distances of up to 30 feet It offers a data transmission speed of up to 480 Mbit s at distances of up to 3 meters e Wireless USB 2 0 speed through UWB medium e Simple hardware interface e Easy Installation has you connected in minutes e Solid 3 year limited warranty e PC System requires Windows XP with SP2 and NET Framework 2 0 or Windows Vista e Available AC outlets in the room e Available USB ports e Software requires Windows and CD ROM drive Package Contents x Wireless USB Hub GUWH104 x Wireless USB Host Adapter GUWA100U x Wireless USB Hub Antenna x Wireless USB Hub Power Supply x USB Type A to mini B Cable x Extension Swivel Adapter x Software CD with Electronic Manual x Quick Start Guide Device Overview 1 Host Selection button 4 Switch 1 S1 Top View 2 Active Host LEDs 5 Switch 2 S2 3 Power LED The default and recommended setting is to operate in Auto Association mode In this mode the Wireless USB Hub will automatically connect to the Wireless USB Host Adapter e Host Selection button is used in Manual Association mode is mode is only needed if your Wireless USB Hub has already een successfully associated with more than one Wir
14. lping people enjoy daily life using our high technology products GREEN IOGEAR is an environmentally conscious company that emphasizes the importance of conserving natural resources The use of our technology solutions helps reduce electronic waste HEALTH IOGEAR supports healthy and fit lifestyles By integrating products with the latest scientific developments IOGEAR s solutions enhance the life of end users 2007 IOGEAR INC
15. n installed before installing the UWB software 1 To install the UWB software insert the included CD into your computer The following menu should appear automatically If not select Run CD_Start exe OR navigate to the CD Rom drive containing the installation CD and double click on CD_Start exe to bring up the user menu Click on Software Installation to begin the installation process Quacean USB Hub amp Adapter GUWHIO4KIT DRIVER INSTALLATION Version 3 2 sy cot ne nagis tmm la icrosoft NET Framework 2 0 is req proceeding to the UWB software ins begin the NET Framework 2 0 instal process uired by the UWB software Once you begin the software installation if NET Framework 2 0 is not installed on your PC the software will automatically prompt you to install before allation If INET Framework 2 0 is not installed the ollowing screen will appear Click Install to ation f INET Framework 2 0 is already ins please skip to step 2 alled InstallShield Wizard p Ullrasuite with WiCenter Basic requires that the following requirements be installed on your caveat bets ateka i ston ick atakta ber sang ees ements Status Requirement Pending Mictosolt NET Framework 2 0 86 1b The following window will display the status 2 The first window will explain that WiCenter of the installation process Depending on the software is going to be installed on your part
16. omputer with the wireless device a This step requires a USB cable with standard USB on one end and mini USB on the other end b Insert the mini plug into the miri USB port on your Wireless USB hub Insert the standard plug into a USB port on your computer 21 The below window will pair the Wireless USB Hub to your PC Select Automatic wireless reconnection Recommended and select Next Step Three Pairing your computer with the wireless device Automatic wireless reconnection Recommended Select this option if you want your computer and Wireless USB hub to always make a wireless connection to each other automaticaly O Wited only connection Select this option if you only want your computer and Wireless USB hub to connect to each other using the USB cable You should now see the wizard indicating that the association was successful Once HOST the association is successful and the Active LED has stopped flashing on the Wireless USB ub unplug the USB cable from the Wireless USB Click ub in order to establish the wireless link ext to continue e 4 4 oren O ao St Success This step is complete Remove the USB cable to continue the wizard and create a wireless connection between your computer and the Wireless USB hub ep Three Pairing your computer with the wireless device 22 When the link has been successf
17. ter icon created on the desktop during the installation process If the WiCenter icon is in the System Tray this can be double clicked in order to bring up the WiCenter user interface 9 Problem USB web cameras USB speakers or Bluetooth devices do not work with the Wireless USB Hub Solution sochronous products such as USB web cameras USB speakers and Bluetooth devices are not currently supported 10 Problem USB printer has loaded drivers correctly when connected to the Wireless USB Hub however nothing will print Solution Verify that the latest software has already been installed on the PC from the product website If the printer was installed previously when connected directly to the PC the printer was installed as Model Name When the printer driver is installed when connecting to the Wireless USB Hub the printer is installed as a Model Name Copy 1 If the printer was never directly connected to the PC and drivers were never installed when it is connected to the Wireless USB Hub the printer will install as Model Name when installing the printer drivers 30 When printing to the printer when it is connected to the Wireless USB Hub verify that the correct printer is being selected in the printer options window by selecting the correct model name to print to 11 Problem The IOGEAR Wireless USB Hub does not show up in the Console window when connected wirelessly to the Wireless USB Host Adapter Solution
18. ter to be inserted in the extension swivel adapter at a 45 degree angle Use only the ex tension swivel adapter to test at this time Do not connect the Wireless USB Host Adapter to your computer at this time If using a Desktop PC do not use a port on the back of the PC Select a USB 2 0 port on the front of the system to ensure a good line of site signal with the Wireless USB Hub Allocate a space for the Wireless USB Hub During a one time only installation the Wireless USB Hub needs to be close to your PC After installation the Wireless USB Hub can be moved to a more permanent location Make sure you avoid the places mentioned above Do not plug in to an AC outlet at this time Attach the antenna to the Wireless USB Hub Attach the power adapter connector to the Wireless USB Hub Do not plug in to an AC outlet at this time Software Installation Please always check www iogear com for the latest drivers a D IMPORTANT NOTE If your PC already has a version of this software installed please be sure to un install it before proceeding Use Control Panel gt Add or Remove Programs Scroll to Ultrasuite with WiCenter Basic Click Ultrasuite with WiCenter Basic then click Remove Restart your PC after the software has successfully un installed You may now proceed with the installaion of Ue new software If installing on Windows XP Service Pack 2 SP2 is required Verify that this has bee
19. ully created you The following screen will indicate that the wireless will see the following appear from the System Tray connection has been established with the Wire less USB Hub Click Finish to exit the Wireless USB Connection Wizard and begin using your IOGEAR Wireless USB Host Adapter and Wireless IOGEAR WUSB Hub E USB Hub is connected and ready to use fi q At this point the final driver will be installed auto rele matically for the Wireless USB Hub eee USE hubin the kture make sue the hub ie s rare positon ae IFey are none T hap chad correct a Congratulations you may now begin to use your Wireless USB Hub 23 Select the View Console option in WiCenter to In order to view devices connected to the Wireless view all available and connected Wireless USB USB Hub click the and it will bring a dropdown devices in range of all peripherals currently connected and available You can also access hard drives flash drives and other storage devices directly from this box by clicking on the Removable Disk that appears cass Where s My Device The Wireless USB Hub should now be visible and if you connect any devices to the Wireless USB Hub you will be able to view them through the dropdown menu shown to the right or through My Computer 24 Advanced Settings The advanced settings of WiCenter allow you to mal is b e changes related to the Channel th
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