Interquartz IQ333 User's Manual
Contents
1. USER GUIDE GEMINI SERIES TELEPHONE MODEL 10333 By INTERQUARTZ CONTENTS FEATURES ELECTRONIC VOLUME CONTROL RECALL KEY MUTE KEY AND INDICATOR REDIAL PAUSE KEY HEADSET OPERATION BASIC OPERATION 3 GENERAL CONTROLS AND INDICATORS 4 Nae IRE Seek AA ot ot e Se 6 MULTIFUNGTIONAL INDIGAT OR LIGHT C r a a u u dete es So ters se te te gage de deine ta te dass to se aus as aus as Toe 6 ete ater ese ee ee eres sete ean sarees 6 6 CRADLE SWITCH and the Interquartz anti ring back feature 7 A cnt a a uma 5 7 Miho beta AA T bulbs 7 HANDSFREE HEADSET KEY AND INDICATOR with auto detection 7 WANWA NA NIV VINA A DEAE VV WV WWW 8 Pe Te eT Te ARAE ARAA Ee SE Se ARAE ARAE AAA a 8 hy he xc aka gt e hee ee ee EN Ee Ee eee 9 HANDSFREEOPERATION 9 bul nd 9 USING THE HANDSFRE2. and if appropriate replace the handset to the cradle 11 TRAINEE SUPERVISOR MODE In this mode you are using the handset and the headset in tandem This allows a supervisor to monitor a trainee s progress during call or take over a call The following procedures assume that the trainee is wearing the headset and call is in progress Trainee Mode This mode allows a supervisor to monitor a trainee during a call 1 During a trainee s call the supervisor may lift the handset the HANDSFREE HEADSET indicator will turn off and the telephone will automatically go into the handset mode 2 Quickly press the HANDSFREE HEADSET key and the indicator will illuminate to return the telephone back to the headset mode 3 The trainee may continue the conversation with the supervisor only listening to the call via the handset Supervisor Mode This mode allows a supervisor to take over a call between a trainee and another party 1 During call the supervisor may lift the handset and use it to continue a normal conversation with the other party while the trainee listens to its progress through the headset To return the call to the trainee simply press the HANDSFREE HEADSET key and if appropriate replace the handset in the cradle SILENT RINGING FEATURE Designed for Call Centers or any application where call related noise is to be kept to a minimum this feature allows incoming calls to ring quietly in
3. telephone If the telephone service then operates satisfactorily the fault is most likely in the suspect telephone Test the suspect telephone on a known good line If the fault still occurs the fault is in the suspect telephone Consult your Interquartz dealer for further advice if necessary 22 9 THUNDERSTORMS The telephone in common with household electrical appliances can be a source of electric and acoustic shock during thunderstorms The possibility of a telephone user experiencing a shock is minimal Nevertheless customers should be aware of some simple precautions to follow during thunderstorms Use your telephone only for calls of the utmost urgency Keep these calls brief Whilst using your telephone keep clear of electrical appliances and metal fixtures such as stoves air conditioners refrigerators window frames and sinks 10 WARRANTY 3 YEARS Interquartz NZ Limited warrants the original purchaser against failure under normal usage and in the environment and network for which it was designed resulting from defective material and workmanship at time of manufacture for a period of THREE YEARS from the date of purchase Proof of purchase together with date of purchase is required for determining validity of this warranty This warranty does not cover defects or damage due to normal wear and tear negligence accidents exposure to radiation misuse obsolescence incompatibility improper maintenance lightnin
4. the headset receiver speaker the headset user can hear the incoming call but the telephone does not ring and add to the room noise 12 To use the telephone in Silent Ringing mode 1 Set the RINGER VOLUME SWITCH to the OFF position signified by the square symbol without a bell symbol inside it 2 Put your headset on and wait for the next incoming call 3 When a call arrives the MULTIFUNCTIONAL INDICATOR will flash and the operator will hear the ringing tone at a low level the headset 4 Press the HANDSFREE HEADSET key to answer the call VOLUME CONTROL To adjust the sound volume in the headset earpiece press the up or down volume buttons located in the middle of the memory card 5 ADVANCED NETWORK OPERATION Where this telephone is used on an intelligent network such as a PABX or other networks such as Telecom Smartphone services Centrex or TelstraClear Gateway the following information may be useful PAUSE FUNCTION WHEN DIALLING Depending on your telephone system this may or may not be required If in doubt check with your system supplier or Interquartz dealer as failure to observe your system s requirements may lead to difficulty in making outgoing external calls If you have determined that a pause is required by your host system please refer to the PAUSE Function section to ensure correct usage of the PAUSE button 13 HOLDING AND TRANSFERRING CALLS The methods used for these functions are dependent on y
5. ATOR INDICATOR PAUSE KEY FIGURE 1 TOP VIEW HEADSET MIC ADJUST CONTROL LINE HEADSET RINGER WALL HI LOW OFF MOUNT HOLE HANDSET SOCKET MESSAGE WAITING amp HEADSET POLARITY SWITCHES S HANDSFREE MICROPHONE FIGURE 1 BOTTOM VIEW BASIC OPERATION This telephone can be used as a normal telephone lift the HANDSET to answer an incoming call or lift the HANDSET and dial on the KEYPAD to commence an outgoing call Please refer to the appropriate sections to learn more about advanced operating instructions MULTIFUNCTIONAL INDICATOR LIGHT There are two different functions Ring Indicator function Flashes when the telephone rings with an incoming call Message Waiting Indicator function This Message Waiting Indicator Light is not compatible to the NZ Telecom voicemail system However when connected to a compatible PBX system this light will illuminate when a message is waiting in your voicemail system The built in Message Waiting Light suits any neon type 80 VDC message waiting system other system types require modification to the telephone and are subject to variable modification cost depending on the system type RINGER VOLUME SWITCH The three available positions allow selection of OFF no sound LOW volume and HIGH volume of the telephone s ringing sound during an incoming call ALPHA NUMERIC KEYPAD The standard numeric digits are available for norma
6. E HEADSET 9 CHANGING FROM HANDSFREE TO HANDSET DURINGACALL 222222222222 10 CHANGING FROM HANDSET TO HANDSFREE DURINGACALL 10 OUTGOING CALLS USING HANDSFREE MANUAL OR MEMORY DIALLING 222222222222 10 HINTS FOR HANDSFREE OPERATION si L 10 Khas eee nn ma eee asas 11 5 332355 yy y SP INTE SITS 11 HANDSFREE HEADSET AND HANDSET 11 S 12 EPA A E 12 12 ale Ala ate Aly ale aly aly sha ads alg aly Ma aly ln 12 13 ADVANCED NETWORK OPERATIONS 13 PAUSE FUNCTION WHEN DIALLING 13 HOLDING AND TRANSFERRING 1 14 USING THE MEMORIES 14 MEMORY FEATURE OPERATION 14 STORING PUI So te r Bae tt dole data 14 DALENG A NUMB E R 2 un a ota th 15 A BI 15 VENEA EAE Meee sean eae 15 INSTALLATION a I 15 UNPACKING 15 GENERAL SET M
7. ING UP 15 IN S E 16 UA Te TMI ING Ir u a ae 16 HEADSET as n at EORTC RCO HET RE 16 DINE GONINEG THOM he he ae b tan a ma ta ae Data masta masta asta hasta haba Kua be Ka ba as 16 TECHNICAL ADJUSTMENTS FOR CORRECT OPERATION _ u II II 19 MESSAGE WAITING LIGHT COMPATIBILITY 7 19 HEADSET MIC ADJUST CONTROL _ UU och cha 19 HEADSET POLARITY 20 GENERAL CARE AND MAINTENANCE 2222 2222 22 CLEANING Soe Toe a The Da ase Ste ale al ele re cal ela ee le Ie 22 FAILURE TO OPERATE AND SERVICE DIFFICULTIES 22 THUNDERSTORMS eee 23 WARRANTY 3 YEARS 23 1 FEATURES e dialling Handsfree speakerphone Built in headset socket to suit a wide range of headset types e 10 one touch memory keys non volatile memories e Push button electronic volume control for Handsfree Headset Handset speakers e Mute key and indicator for privacy on Handset Handsfree and Headset microphones e Headset microphone sensitivity adjustment to suit both high gain and low gain headset microphones e Headset cable polarity switch to suit both common headset plug wi
8. RECALL KEY This key is for use with the host telephone system to invoke a system recall prior to activating a system facility such as call hold or call transfer HANDSFREE HEADSET KEY AND INDICATOR with auto detection When the HANDSFREE HEADSET KEY is pressed the red indicator on the key will glow to indicate that the HANDSFREE mode is activated or HEADSET mode is activated The telephone automatically detects if a headset is attached to the telephone and engages the HEADSET mode instead of the HANDSFREE mode MUTE KEY AND INDICATOR When pressed the Mute key cuts off transmission from the handset handsfree and headset microphones to allow user privacy The red indicator on the Mute key will glow to indicate that the mute condition is active Press the Mute key again to release the mute condition The red indicator on the key will stop glowing REDIAL PAUSE KEY Redial Function Press to redial the last number previously dialled provided that the last number dialled was 32 digits or less Dialling more than 32 digits during one call will cause erasure of the entire number from the redial memory EXAMPLE TO REDIAL LAST NUMBER 1 Lift HANDSET or press HANDSFREE HEADSET KEY 2 Press REDIAL Pause Function The Pause function may be needed in a dialling sequence if your telephone is connected to any network where a pause is required e g between internal and external dial tones For manual dialling 1 Lift HANDSET 2 Di
9. al any digits required before the pause 3 Press PAUSE 4 Dial the remaining digits For memory usage storage procedure 1 Lift HANDSET or press HANDSFREE HEADSET KEY 2 Press STORE 3 Dial digits required before dialling the pause e g number or line access code 8 4 Press PAUSE 5 Dial remaining digits 6 Press STORE 7 Select and press desired MEMORY key 8 Replace HANDSET or press HANDSFREE HEADSET KEY When dialled this stored number will pause at the appropriate place in the dialling sequence HEARING AID COMPATIBILITY This is a standard feature in the handset for users with a T switch type hearing aid 3 HANDSFREE OPERATION HANDSFREE MICROPHONE The Handsfree microphone is located at the front of the telephone see Figure 1 Bottom View While your telephone is in HANDSFREE mode it will pick up and transmit your voice as you speak to the other party Positioning of the telephone and therefore the microphone is important to ensure the best pick up and transmission of your voice USING THE HANDSFREE HEADSET KEY To commence a Handsfree call press the HANDSFREE KEY the telephone will activate the line the SPEAKER the HANDSFREE MICROPHONE and the INDICATOR will switch on to provide confirmation Dialling and speech can then commence Pressing this key again will terminate the call Incoming calls using HANDSFREE 1 Telephone rings 2 Press HANDSFREE HEADSET KEY 3 Commence your Handsfree conver
10. ctory fitted Message Waiting Light is a neon style circuit suitable for minimum 80V DC signaling and is compatible with NEC FUJITSU ALCATEL and NORTEL PABX systems The Message Waiting Light switch is located on the telephone s underside for enabling or disabling the light and is factory set in the ON position Please note that when this telephone is configured to the Message Waiting mode it is only for use with PABX systems contact your vendor for clarification For direct line use please disable the Message Waiting Light feature by setting the switch to the OFF position This Message Waiting Light is not compatible to the NZ Telecom voicemail system HEADSET MIC ADJUST CONTROL By adjusting this control the telephone can match the sensitivity of the headset s microphone thus allowing many different types of headsets on the New Zealand market to function correctly with the telephone The control is a white knob with a slot in the center It is located on the underside of the telephone do not mistake this knob as a hold down screw This knob has a maximum 270 degrees rotation between extremes In order to avoid damaging this control please do not rotate the knob beyond the rotational extremes the limits You can use a small screwdriver or similar implement that will fit into the slot to gently rotate it and make the adjustment Rotate clockwise for higher sensitivity and anti clockwise for lower sensitivity Pleas
11. dsets please consult the INSTALLATION section for details to get the best performance from your headset Warning Only use NZ Telecom Telepermit Approved headsets with this telephone BASIC OPERATION To receive or make a call using the headset Please ensure that the headset is connected to the telephone correctly and that you are wearing the headset correctly To receive calls simply press the HANDSFREE HEADSET key speak into the headset microphone To hang up press the HANDSFREE HEADSET key again e make calls simply press the HANDSFREE HEADSET key and you should hear the dial tone Dial the number you are calling either using a pre stored memory key or dial using the keypad To hang up press the HANDSFREE HEADSET key again HANDSFREE HEADSET AND HANDSET MODES A can be switched between the Handsfree Headset mode and the Handset mode by pressing the HANDSFREE HEADSET KEY or by lifting the handset The HANDSFREE HEADSET KEY has auto detection function When a headset is correctly connected to the telephone the Handsfree function is automatically disabled to allow the HANDSFREE HEADSET KEY to work in Headset mode You can unplug the headset from the telephone to revert back to Handsfree mode even during a call Lifting the handset during headset mode will change to handset mode operation To revert back to headset mode operation from handset mode simply press the HANDSFREE HEADSET KEY
12. e see Table 1 as a guide to the appropriate settings for most popular headsets Please follow these simple steps to make a headset mic adjustment 1 Put the headset on and lift the HANDSET to your other ear and make an out going call 2 While speaking to the other party swap between HANDSET and HEADSET mode a few times by pressing the HANDSFREE HEADSET key the HANDSFREE HEADSET key indicator will illuminate to signify HEADSET mode is in use 19 3 With the called party s help decide if your voice level is the same when using the HANDSET and HEADSET If you sound too loud on the headset adjust the microphone sensitivity turn anti clockwise so that your voice level when using the HEADSET matches that of the HANDSET HEADSET POLARITY SWITCH Located on the underside of the telephone this switch provides compatibility with the two commonly used headset wiring modes Position V suits Plantronics Vista Cords and other Headsets wired in the same configuration also known as reversed wiring mode Position P suits Plantronics P cords and other Headsets wired in the same configuration also known as normal wiring mode Please see Table 1 as a guide to the appropriate settings for most popular headsets FIGURE 4 20 HI ACS stratos Addcom Elite _ Addcom Contour BTC GHA M201 BTC 201 Crest l GN Netcom Profile II Flex GN Ne
13. g strikes or unauthorised repairs or modifications and excludes freight or postage costs to from your local authorised service center unless otherwise arranged Consequential loss is not included Notification of any defect must be made within the warranty period before a warranty repair can be effected 23
14. he cradle 2 Fit the WALL MOUNT BRACKET optional not supplied to the wall and attach the WALL MOUNT BRACKET to the underside of telephone see Figures 2 and 3 3 NOTE The WALL MOUNT BRACKET illustrated in Figure 2 is available from your authorised Interquartz dealer The MODULAR WALL JACK illustrated is not applicable to New Zealand HEADSET Connect the headset to the headset socket of the telephone base marked HEADSET and set the HEADSET POLARITY SWITCH and HEADSET MIC ADJUST CONTROL described later in this section LINE CONNECTION This telephone is normally supplied with an RJ45 Plug terminated line cord as the wall plug with the center pair being reserved for speech and signaling Other types of plugs and cords are available on request 16 1 Use your thumb to press the 2 Push the HANDSET RETAINER HANDSET RETAINER out of the slot 3 Rotate the HANDSET 4 Insert the HANDSET RETAINER RETAINER by 180 back into its slot FIGURE 2 WALL MOUNTING Repositioning the cradle handset retainer FIGURE 2 WALL MOUNTING Attaching the telephone to the wall mount bracket Wk BRACKET BS OT POLLED WEE Figure 3 TECHNICAL ADJUSTMENTS FOR CORRECT OPERATION MESSAGE WAITING LIGHT COMPATIBILITY Located in the Multifunctional Indicator Light the Message Waiting Light can be optionally configured at time of order to be compatible with most host telephone systems The standard fa
15. ialling or other memories In cascade dialling make sure that each dialling sequence has completed before activating the next MEMORY STORAGE TIME All memories are retained permanently without batteries non volatile memories To remove or over write current memory contents simply store new data onto that memory key 7 INSTALLATION UNPACKING The carton contains the following e The telephone base unit and the handset e Acoiled handset cord and a line cord e This User Guide GENERAL SETTING UP 1 Fit the COILED HANDSET CORD to the appropriate sockets in the HANDSET and to the side of the telephone base Then place the handset in the handset cradle 2 Fit the LINE CORD to the socket of the telephone base marked LINE and the other end to your telephone network outlet 15 3 Set the Ringer Volume OFF Low Hi 4 See following sections to complete the installation LOCATION The telephone should be placed on a desk table or shelf where it is not likely to be pushed off If the unit is to be wall mounted it should be attached securely on the WALL MOUNTING BRACKET Avoid excessive heat damp dust direct sunlight vibration and other appliances or devices that may transmit or emit electrical or electromagnetic radio frequency noise or signals e g computers welders and pagers WALL MOUNTING 1 To enable the HANDSET to be supported in the cradle follow the procedure shown in Figure 2 to reverse the HANDSET RETAINER in t
16. l dialling The alphabetic characters are provided to allow full access to services that require the entering of numerals and letters CRADLE SWITCH and the Interquartz anti ring back feature The cradle switch is the plastic lever in the middle of the handset cradle when the handset is placed in the cradle it depresses this plastic lever to hang up and cut off the telephone line The Interquartz Anti Ring Back feature avoids those annoying ring backs or sometimes referred to as phantom calls A phantom call is when the telephone rings immediately after you think you have just hung up However when you answer there is neither anyone nor any dial tone there hence a phantom call This happens because of an unintentional PBX or exchange recall PBX recall is also referred to as hook flash that is one quick tap of the cradle switch lever Having the Interquartz Anti Ring Back feature means that you cannot tap the cradle switch lever i e the hook flash action to recall the PBX thus no unintentional recall or hook flash The cradle switch lever is for hang up only You can recall the PBX or exchange via the PBX RECALL key PBX means Private Branch Exchange ELECTRONIC VOLUME CONTROL These two push buttons are used to adjust the 4 steps hearing volume levels of the HANDSET HEADSET or HANDSFREE speaker Press vol or vol to adjust the volume up or down Adjusting this control does not affect your outgoing voice level
17. our system type so you will need to check your system s Extension User Guide The RECALL KEY is typically used to initiate holding and or transferring calls USING THE MEMORIES You can store many different numbers and or codes in the memories For example it might be useful to store some of your favourite network facility commands in the telephone for fast and convenient access to those facilities e g call diversion call forward call back etc Consult your system s Extension User Guide for the codes to these facilities 6 MEMORY FEATURE OPERATION Located at the top of the keypad the ONE TOUCH MEMORY keys provide easy dialling of often used numbers and or network facility commands Each memory can store up to 32 digits including digits 0 to 9 the Pause and Recall commands While in the memory storing process the dial tone may change to disconnect tone before completing the storing procedure You can ignore this disconnect tone and continue to complete the storing procedure STORING A NUMBER 1 Lift HANDSET or press HANDSFREE HEADSET KEY 2 Press STORE 3 Enter the telephone number or the network facility command code 4 Press STORE 5 Press desired memory key 6 Replace HANDSET or press HANDSFREE HEADSET KEY 14 DIALLING A NUMBER 1 Lift HANDSET or press HANDSFREE HEADSET KEY 2 Press desired memory key CASCADE DIALLING The contents of any memory can be cascaded or added together with additional manual d
18. ring modes normal and reversed modes e Mid call mode change feature change from Handsfree to Headset to Handset in any order during call e Trainee Supervisor mode allows both a handset user and a headset user to be online simultaneously without the need for a headset training cord or adaptor e Silent Ringing feature for headset users allows the ringing to be heard in the headset only keeps call center noise levels down by eliminating the sound of ringing e Super bright LED ringer lamp allows visual ringing indication Built in Message Waiting Light option to suit any neon 80 VDC type message waiting light system other system types optional e User selectable ringer volume Hi Low Off and Pause functions e Recall facility at 600ms flash timing e Compatible with direct lines intelligent networks PABX and any analog line e Call Waiting compatible e Line powered unaffected by mains power interruption e Hearing aid compatibility e Ringer Equivalence Number 0 68 allows multiple parallel devices on the same line e Alphanumeric keypad allows full access to services that require the entering of numerals and letters e Fully modular connection provides maximum ease of installation on desk or wall 3 year warranty ELECTRONIC VOLUME HANDSET MEMORY KEY MULTIFUNCTIONAL INDICATOR LIGHT HANDSET CORD KEYPAD RECALL KEY HANDSFREE HEADSET KEY MUTE KEY amp REDIAL amp INDIC
19. sation Changing from HANDSFREE to HANDSET during a call Lift the HANDSET and resume your conversation the HANDSFREE function will switch off automatically Changing from HANDSET to HANDSFREE during a call 1 Press HANDSFREE HEADSET KEY 2 Replace HANDSET 3 Resume your conversation using the Handsfree function Outgoing calls using HANDSFREE manual or memory dialling 1 Press HANDSFREE HEADSET KEY 2 Dial the required number on the alphanumeric keypad or via the MEMORY keys 3 Commence your Handsfree conversation when connected HINTS FOR HANDSFREE OPERATION As courtesy tell the other party that you are using the Handsfree function She may or not want people other than yourself to hear the conversation A quiet environment ensures best Handsfree performance If you are in a noisy room or near a noise generating device for example a TV set all or part of the conversation may be interrupted and cannot be heard To eliminate this problem try to lower the noise level in the room During the handsfree conversation your telephone will give priority to the person who speaks louder when both people are talking simultaneously Speak only after the other person pauses or stops If the other person complains about poor transmission talk directly at your telephone and from a closer distance as necessary or lower the speaker volume 10 4 HEADSET OPERATION This telephone can be configured to suit many different hea
20. tcom Optima GN Netcom GN Netcom Shades Plantronics series with V Plantronics P series with P THWLS1 A Unex Flexpro F100 NTN Unex Flexpro F200 NTN 1 JHE Explanation of Heedest Mic Adjustment settings in abba Cs 100 Fufy Clockwise loudest mic setting 1D 100 Fully Ar6 Clockwise softest mic setting 50 mid level 075 Three quarters loud mic level TABLE 1 21 8 GENERAL CARE AND MAINTENANCE This telephone is a precision electronic instrument While in use and storage care should be taken to avoid rough handling extreme temperature and damp or dirty environments CLEANING NEVER use aerosol sprays or other chemical agents or substances that leaves a residue never use furniture polish for example Use a mild detergent and a damp clean cloth when cleaning Do not allow moisture to enter the telephone s interior damage may result FAILURE TO OPERATE AND SERVICE DIFFICULTIES If telephone service problems occur at any time it is recommended that you first re check the installation procedure described in this user guide If the telephone still fails to operate correctly try to determine if the fault is with the telephone or with the network or system to which the telephone is connected Disconnect the suspect telephone and test the line with a substitute known to be good
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