Initial Technology Recorder DVD VCR Combo User's Manual
Contents
1. 16 ACQUIRED FROM BOB CARR BOB CARR SLSMN NAME ROLL UP GUIDE 6503 6503 COT NOT USED 0718260000 0718260000 CUSTOMER NOT USED VIDEO MONITORING SVC VMS AD SERVICES OF A CUSTOMER NAME 50 718260007 718260005 SHIPTO 20 ACQUIRED FROM 718260028 718260028 MSTR ROLL UP GUIDE 330 WEST 42ND ST 11TH 185 BERRY STREET FL CUST_ADD1 50 BUILDING 2SUITE 1400 29TH FL INSIDE DEL CUST_ADD2 50 ATTN BRIAN SHERMAN NEW YORK NY CUST_ADD3 NOT USED CA NY STATE 2 94107 10036 ZIP 5 0 0 CAT 777 39 0 0 CAT 820 39 0 0 CAT 785 39 0 0 CAT 783 39 0 0 CAT 778 39 0 0 CAT 776 39 0 0 CAT 775 39 0 0 CAT 784 39 0 0 CAT 779 39 0 0 CAT 822 39 0 0 CAT 780 39 0 0 CAT 823 39 0 0 CAT 853 39 0 0 CAT 916 39 0 0 CAT 852 39 0 0 CAT 772 39 0 0 CAT 792 39 0 0 CAT 793 39 0 0 CAT 798 39 0 0 CAT 807 39 0 0 CAT 848 39 0 0 CAT 980 39 48 892 8 CAT 985 39 0 0 CAT D09 39 0 0 CAT D05 39 XXXXX XXXXX PROMO CODE 50 Address ftp meridinet com User name sonycard Password cOOlsite Directory directsales File name dsf txt APPENDIX III ROLL UP GUIDE FILE SAMPLE LAYOUT AND DESCRIPTION FIELD DESCRIPTION ROLL UP GUIDE MASTER USED FOR DSF ROLL UP GUIDE SHIP TO 17 ENROLLMENT AND PROCESSING OMIT HIDE NO NO USED FOR ENROLLMENT AND Master 0718260028 PROCESSIN2. FTP site If Files are not received MEC will contact Sony to contact dealer Dealer Sales Files are processed within 48 72 hours of receipt dependent upon receipt from Dealer Except in the instance of the addition of a new dealer the first time feed will take approximately three weeks for the sales to be processed Records matched to existing account numbers in the database will have claims applied to the account Records not matching any existing records in the database are considered new accounts and are automatically enrolled see Enrollment Process above Claims on the Dealer Sales Files are assumed to be valid and are not subject to system validation checks Authorized Dealer Participants can also claim sales as Online Participants see procedures above Sony Direct Sales File DSF Participants Sony Direct Sales File DSF is a compiled listing of all Sony direct eligible sales that occurred for a particular month Claims for DSF Participants are received via file feed on to MECs FTP site The DSF is processed after Sony reviews and approves the kickout file and appends the roll up guide usually on or before the 10 calendar day of each month see Monthly Processing for details about this process Accounts appearing on the kickout file are approved denied by Sony to receive Rewarding Recording Dollars Records matched to existing Master or Stand Alone account numbers in the database will have claims applied to that account Recor
3. LOG OFF 14 IL Tax Processing MEC will not issue tax form 1099 to participants for the Sony Rewarding Recording program XIV Team Member Information Sony Rewarding Recording Team Dianne LaGuardia 201 358 4166 dianne laguardia am sony com Patty Melendez 201 930 7671 patricia Melendez am sony com Lisa Giovannielli 201 930 7704 lisa Giovannielli am sony com Program Manager Joe Chandler 201 986 3289 joe chandler am sony com Sony Electronic Fulfillment Greg Miller 201 930 6095 greg miller am sony com MIS Meridian Rewarding Recording Team Paul Lewis 314 592 3176 paull meridinet com Account Executive Amy Moore 314 592 3528 amym meridinet com Account Manager Linda Shelton 314 592 3457 lindas meridinet com Program Administrator Sony Dealer Information Electric Picture Company EPC Steve Roche 615 781 8194 steve roche tapeonline com The Tape Company TTC Bob Vetter 630 993 8558 bvetter thetapecompany com APPENDIX FTP FILE SAMPLE LAYOUT AND DESCRIPTION FIELD NAME SIZE CONSTRAINTS FIELD DESCRIPTION Required field each account must be identified as an UNIQUE IDENTIFIER individual account so correct RR ACCOUNT NUMBER 50 Dollars can be applied Name of Company of COMPANY NAME 50 account individual Required field Last name of LAST NAME 50 contact name for company 15 DEALER OR INDIVIDUAL IS REQUIRED TO UPDATE THIS INFORMATION Required field First name of contact name for
4. company DEALER OR INDIVIDUAL IS REQUIRED TO UPDATE THIS FIRST NAME 15 INFORMATION Required filed MEC cannot enroll net new accounts individuals without this E MAIL ADDRESS 50 information Required field Company ADDRESS _1 50 address Required field Company ADDRESS 2 50 address 2 CITY 30 Required field Company city Required field Company state STATE 2 abbreviated Required field Company first ZIP 5 five digits of ZIP only Required field Invoice number INVOICE NUMBER 20 of individual line item INVOICE DATE MODEL 20 Required field Invoice date date purchased of individual MM DD YYYY HH24 Ml line item Required field Model name number in line item this must be compared to eligible products determined by Sony before being sent to MEC QUANTITY 39 Required field Quantity of line item model UNIT PRICE 10 Required field Unit individual price of model PROMO CODE 50 If necessary a Promo code can be inserted for eligible models Address ftp meridinet com User name epc ttc Password d331lr001 d331r010 Directory initial directory File name MONTH TTC txt where MONTH is the long version of the month name January February etc APPENDIX II DSF FILE SAMPLE LAYOUT AND DESCRIPTION DSF FILE ROW 1 DSF FILE ROW 2 FIELD DESCRIPTION SIZE CONSTRAINTS NORTHEAST NORTHEAST REGION NOT USED 0J11 0J11 SLSMN 20
5. www sony com rewardingrecording e Have a valid e mail address e Purchase a minimum of 1 000 in eligible Sony Professional Media Products e Become a participant via Sony approval F Award Earnings Payout Structure For each 1 US purchased a participant earns 0 025 Rewarding Recording Dollars i e 10 000 purchased of eligible Sony Professional Media equals 250 00 Sony Rewarding Recording Dollars G Award Options Once a participant has purchased the minimum of 1 000 in eligible Sony Professional Media Products they are eligible to select items from the Rewarding Recording Catalog Items include e Sony Professional Products fulfilled by Sony Sony Consumer Products fulfilled by Sony Sony Apparel provided by Sony fulfilled by MEC Gift Card Rewards provided by Sony fulfilled by MEC Sony Parts Service or Training check request fulfilled by MEC NOTE There are no cash buy ins allowed in the Sony Rewarding Recording Program H Eligible Products Participants claim eligible Sony Professional Media products determined and updated by Sony L Award Index Rewarding Recording Dollars are valid until August 31 each calendar year for qualifying purchases made July 1 June 30 of each calendar year lil Communications E MAIL BLASTS e Monthly Sony will provide information for an electronic newsletter to be sent to all participants with valid e mail addresses E MAIL SAMPLES APPENDIX V e New Membe
6. G 0718260028 Location 0718260028 0718260005 USED FOR DSF FirstName JUAN ENROLLMENT JUAN USED FOR DSF LastName HIDALGO ENROLLMENT HIDALGO Company VIDEO MONITORING SERVICE VIDEO MONITORING SERVICE Address1 330 WEST 42ND ST 330 WEST 42ND ST Address2 28TH FL 28TH FL City NEW YORK NEW YORK State NY NY Zipcode 10036 10036 Region EAST EAST USED FOR DSF Phone ENROLLMENT USED FOR DSF E mail JHIDALGO VMSINFO COM ENROLLMENT JHIDALGO VMSINFO COM Original Company Name Col015 ORDER FILE SAMPLE LAYOUT The header contains general order information The detail contains the specific items that are tied to each header The two sections are described below Header HH H01 REW RECORD ORDER ID ORDER ENTER DATE ALIAS ORDER NBR HOME PHONE Demarcates Header Record Meridian order id Date the order was placed Company Name SHIP TO FIRST NAME AND LAST NAME ADDRESS LINE 1 ADDRESS LINE 2 CITY STATE POSTAL CODE HOME PHONE SHIP TO FIRST NAME AND LAST NAME ADDRESS LINE 1 ADDRESS LINE 2 CITY STATE POSTAL CODE Detail DD Do Demarcates Detail Record 18 ORDER ID Meridian order id ORDER QUANTITY SONY ITEM NBR Sony number contains letters SONY ITEM ID Sony number all digits ORDER LINE NUMBER Detail row 1 2 3 etc PRICE APPENDIX V E MAIL SAMPLE LAYOUTS Condition Pre enrolled Activate Account E mail Online Enrollment From sonyrewardingrecording meridinet com To lt new member gt Subject Tha
7. Marketing Services contacts Federal Express 800 GOFEDEX or 800 463 3339 for the Rewarding Recording Program and UPS 800 PICKUPS or 800 742 5877 for the Storage Rewards Program A call tag 3 Party Pickup is initiated to have the product picked up from the end user Note Rewarding Recording FedEx account number is 1823 63251 Storage Rewards UPS account number is 086480 For all TVs and Memory Sticks ship to Sony Technology Center 1001 Technology Drive Warehouse 914 Mt Pleasant PA 15666 Attn MeeMee SONYPRO For Consumer Products ship to CPC Consumer Product Center 10227 Crossroads Loop Laredo TX 78045 Attn Returns Department Note To confirm correct warehouse shipping information go to http intraserv am sony com Organizations DOT dot asp and pick refurbished product chart e Marketing Services sends an email confirmation to the end user informing them of the date and time of the scheduled Federal Express pickup e Anemail is sent to the contact person at the appropriate warehouse informing them that a delivery is expected The email identifies the federal express tracking number the model and contact in Marketing Services for questions or problems The contact for TVs and Memory Sticks with credit receipts issues Somporn Castro 724 696 881 1 The contact for Consumer Products with credit receipts issues Diana Perez 956 728 2184 e Once the product is picked up from the end user Marketing Services contac
8. REWARDING A RECORDING sc Miss ATS N q poco QAM De aoe Sar Sg gt x Sy ab K amp w Bis ka o x Q oe o A Ka LENK GE Sony Electronics Rewarding Recording Program PROGRAM REQUIREMENTS OVERVIEW Pr mo Sony Electronics Inc Cre e Dec ember 31 2003 sed March 9 2004 Sony Electronics Rewarding Recording Program Program Requirements Overview 2003 Program l Purpose of Document This document contains a complete outline of Meridian s MEC and Sony s commitment to the operation of this program It identifies each of the key areas of the program including communications enrollment administration customer service fulfillment reporting and any other essential program elements This document will serve as a basis from which decisions on changing the program will be made and communicated ll General Information A Program Overview Rewarding Recording is a loyalty program designed to reward end users for purchasing qualifying Sony Professional Media products purchased either directly from Sony or through an Authorized Sony Pro or Data Media Dealer Participants in the program receive Rewarding Recording Dollars as a percentage of their total purchases to redeem via the Sony Rewarding Recording online catalog or for reimbursement for services parts etc The primary objective of the program is to keep Sony Professional and Data Media products front and center with users so that when additional prod
9. ard Reward If the item is returned MEC will place the gift card back into inventory For stolen damaged cards generally upon request of the participant or Sony MEC will provide the card serial numbers in question Sony will research the serial numbers with the appropriate gift card provider Sony will provide MEC with a decision to resubmit the gift card or not Condition Sony Apparel Return Damaged For returns MEC will seek Sony approval if a participant wishes to return unwanted Sony Apparel If the item is returned MEC will place the item back into inventory XI Reporting e Al Participants o All participants are able to view their account summary and available Rewarding Recording Dollars within the My Account page on the website e Sony DSM RM Enrollment Report Admin Link o All Sony DSM and RM utilize an enrollment report filtered to show their assigned DSF participants only This report shows contact name company name and address When the DSM or RM clicks on the company name of the account they wish to view they will see the Account Summary for that particular account e MEC Internal Admin Admin Link o MEC internal team utilizes the admin link to complete the first round of approvals for check requests located under the Approve Check requests link e VIP Admin Link o Sony VIPs have top level access to the DSM RM Enrollment Report and can view all information for each RM DSM and individual DSF account o Sony VIPs a
10. ay Friday 8 30 a m 5 00 p m CST Condition Welcome E mail Direct Enrollment From sonyrewardingrecording meridinet com To lt new member gt Subject Welcome to Sony s Rewarding Recording Program E mail Content Congratulations Your purchases of Sony Professional Media products have earned you an account in Sony s Rewarding Recording S Program There is no cost to join and you will see the rewards are many Access our convenient online system at www sonyrewardingrecording com Your Username and Password are Username lt unique gt Password lt unique gt Be sure to print or save this e mail for future reference You ll need this information to access your account on the Rewarding Recording website Now that you ve been enrolled you ll be able to earn Rewarding Recording Dollars that you can redeem for valuable Sony merchandise and other great rewards You can use our easy online system to monitor your account submit claims and redeem your rewards We re pleased that you have chosen Sony Professional Media and will continue to provide you with the highest quality products in the industry For more information on Sony Media products and Authorized Dealers visit www mediabysony com Sony Rewarding Recording Program Headquarters Questions Comments E mail us sonyrewardingrecording meridinet com Call us toll free 1 866 322 7749 Monday Friday 8 30 a m 5 00 p m CST Condition Updated Username E mail From sony
11. ccur many times throughout the Roll Up Guide e A Ship to account is an account that rolls up to a Master account A Ship to account does not receive any Rewarding Recording Dollars however any purchases associated with a Ship to account is allocated to the Master account number in the Roll up Guide o Promo codes if applicable can be appended to the end of each promo eligible line item Catalog Update e Attimes TBD by Sony MEC will manually add or delete catalog items For new items Sony will provide model name description category subcategory and dollar value as well as the image for the catalog e MEC will manually update the new or discontinued items to existing categories and determine based on the volume of updates whether or not this is over and above what is included in the monthly administration fees IX Award Redemption Sony Rewarding Recording participants use their Rewarding Recording Dollars to purchase items from the online catalog or submit for reimbursement from Sony in the form of a check Below is a detailed description of the award redemption process Online Catalog e Participants use available Sony Rewarding Recording Dollars to redeem for Sony approved merchandise see Award Options above e Participants may only redeem for Sony approved merchandise There are no cash buy ins or special orders for this program Order Process and Fulfillment The order process is outlined below Electronic Ful
12. days from the invoice date The claiming process is outlined below for each type of program participant Online Participants e Participants access their account and click on Enter My Invoices e Participants read the claiming guidelines and update their profile information if necessary e Participants click on continue and are able to view the online claim form e Participants complete the required information on the claim form o Dealer invoice number o Dealer Invoice date enter date cannot be more than 60 days after the invoice date can click on the calendar to select the date o Dealer name list automatically populates when name or partial name is typed in This list is determined by Sony and updated as necessary o Model from eligible product list provided by Sony and updated as necessary o Quantity o Unit dollar amount must be within price range provided by Sony and updated quarterly Once the information is entered participants click on the add button to add multiple line items for that invoice After all line items for the invoice are added the participant clicks on the submit button The participant can then either choose to enter more invoices or view the claim confirmation page o Ifthe participant chooses to enter more invoices they are taken back to the claim form page When the participant chooses to view the claim confirmation page they will see a page with all the claims entered for that day The par
13. dress and receive the Forgot Password e mail e Enroll Now new participants enroll themselves here The following channels are available after the user logs in e Profile The ability to update personal or password information is available here e Claim Form Enter My Invoices the online claim form is located here see Claiming Process for details e View My Account Summary shows the individual participant account information including total Rewarding Recording Dollars available e Submit A Reward Redemption this is where participants access the online catalog or submit for reimbursement e Member Support this link provides a program FAQ section PROGRAM DETAILS This page shows the program details and terms and conditions REWARDS CATALOG When accessed from the Home page the online rewards catalog is read only and indicates the name SonyRR Guest with 0 00 available Rewarding Recording Dollars DON T MISS THIS This page highlights any Sony Rewarding Recording program promotions INTERNAL ADMIN MEC ONLY The Internal Admin Page is where MEC views and approves rejects online check requests DSM RM The Admin link for the DSM RM users takes them to the Enrollment Report section of the website so they can view their assigned DSF accounts VIP The Admin link for the VIPs shows the following links Enrollment Report Claim Search Report Approve Pending Enrollments and Approve Check Requests
14. ds identified as Ship to accounts have purchase information appended to the existing Master or Stand Alone account indicated on the roll up guide Records not matching any existing records in the database that are approved by Sony are considered new accounts and are automatically enrolled see Enrollment Process above Claims on the DSF are assumed to be valid and are not subject to system validation checks Authorized DSF Participants can also claim sales as Online Participants see procedures above MEC to provide e mail notification to Sony that DSF files has been successfully loaded Promo Codes All participants are eligible for additional Rewarding Recording Dollars merchandise or any other items determined by Sony when claiming selected products using a predetermined promo code when placing a claim Dealer Files and DSF can also indicate a promo code on the file feeds for any eligible product on the file Audit Process The audit process is outlined below for each type of program participant Sony Online Participants Claims entered via the Rewarding Recording website are subject to audit for each claim submitted 100 audit Participants must submit their signed claim confirmation page and invoice backup with the following information clearly stated on the invoice o Invoice date Invoice number Model number s Unit price Quantity o Participant company information If any part of the required information above does n
15. eceives a Welcome E mail containing username and password information e At this time the participant has full access to the website Sony Authorized Dealer Participants Members are automatically enrolled updated through the participating Sony Professional Media Authorized Dealer as part of the electronic sales information transmitted to Meridian via FTP by that dealer e Monthly sales feeds can only include the previous month s sales e As part of the Monthly File Processing net new accounts are created automatically when the Dealer file s is processed e A net new account must have a valid e mail address to be created 100 email compliance is mandatory The dealer must notify Sony of all email changes e When anew account is created the user receives a Welcome Dealer E mail containing username and password information at the e mail address indicated on the file e Net new accounts are automatically approved and are not required to have Sony VIP approval to participate NOTE Currently there are six Sony Authorized Dealers The Tape Company TTC Electric Picture Company EPC Innovative Business Products IBP Edgewise Media VSA Video Service of America and Recording Media amp Equipment RM amp E Sony Direct Sales File DSF Participants Direct Accounts consist of members who purchase their eligible products directly from Sony Vi e As part of the Monthly File Processing net new accounts are created after Son
16. eck along with a request for funds to Sony Sony would like to have a balance of 25 000 in the Rewarding Recording account at all times for special emergencies etc Checks are printed and issued on a weekly during program end or bi weekly basis and mailed via Airborne Sony has requested that all checks be made out to the COMPANY NAME of the requester but addressed to the specific requester at the company address e DSF member issuance o DSF members have their checks mailed to their associated DSM not to the actual location or member Damaged Product Condition Damaged Sony Electronics due to shipping Consumer product is redeemed by an end user through either their Rewarding Recording or Storage Rewards account The product is fulfilled Sony s Inventory Management through the Customer Service Support System Occasionally the product is received by the end user damaged e MEC receives a call from the end user that the product received is damaged e Marketing Services completes an ATR form and enters the ATR in STN to generate an ATR number Both the form and STN packing slip is faxed to the end user and instructs the end user to affix the forms to the product directly The box is then to be sealed for pick up The end user must fill out a Federal Express mailing label with the appropriate 11 warehouse shipping information and attach to the front of the box Warehouse shipping information provided by Marketing Services e
17. fillment e A nightly process builds a file sonyrr orders txt containing the previous day s orders and puts the file into the Sony ftp account e Sony Inventory Management sends a daily order status file indicating that the order file was received o File name jaguar01 export Files MERLIN Client Sonyrr export orders csh time run 12 10AM e Sony Inventory Management processes the MEC order file and sends a ship status file daily or when applicable that contains order number order line item number and ship date e MEC appends the ship status and ship date to the individual account Order File Layout APPENDIX IV e The file is divided into two sections header and detail Professional Product Fulfillment e Sony s Marketing Services will monitor the rewards report for all Professional Product open orders an a weekly basis At the need of fulfillment Sony will complete a consumption form and submit to inventory management for fulfillment When the product is shipped Sony will provide the ship date to MEC to update the site Gift Cards and Apparel Fulfillment e MEC will review the open orders for both gift cards and apparel on a weekly basis and fulfill from within The site and accounts will updated upon shipment of product 10 X Check Process The check process is described in detail below e Submission o Participants click on Submit a reward redemption on the My Account page of the website o Ifthe participant ch
18. hours of receipt dependent upon receipt from Dealer Records matched to existing e mail addresses in the database will have claims applied to the account Records not matching any existing e mail addresses in the database are considered new accounts and are automatically enrolled see Enrollment Process above Claims on the Dealer Sales Files are assumed to be valid and are not subject to system validation checks Authorized Dealer Participants can also claim sales as Online Participants see procedures above As of March 1 2004 participants are not allowed to claim from dealers Edgewise and Innovative Business Product Users will receive the following message when trying to claim from a dealer that sends files to MEC As of April 1 2004 participants are not allowed to claim from dealers RM amp E and VSA Users will receive the following message when trying to claim from a dealer that sends files to MEC Vi Thank you for your recent purchase of Sony media We are pleased to announce that your purchases of eligible professional and data media from this authorized Sony Professional Media Dealer have been submitted on your behalf To view your sales history click on Account Summary If you have any questions please contact the Sony Rewarding Recording Headquarters at 866 322 7749 Sony Authorized Dealer Participants Claims for Authorized Dealer Participants are received via file feed by the 10 of each calendar month on to MECs
19. lowing a Text txt flat file with data stored in tab delimited format b See file layout section Il for specific field limitations and descriptions File must be in the exact same order as shown B MEC receives file feeds by way of a Upload via FTP i Address is ftp meridinet com ii Username password to be determined by MEC unique for each dealer C Schedule a Files are due at MEC no later than the fifth 5 calendar day each month MEC will process all files within 48 72 hours of receipt D Naming a Files should be named as follows MONTH DEALER NAME xml txt where MONTH is the long version of the month name January February etc E Process a b c d Sony approved dealers transmit files to MEC via FTP or e mail The files are processed within 48 72 hours of receipt If there is a net new account on the file the account is automatically enrolled into the database and sent the Welcome Dealer e mail Rewarding Recording Dollars are posted to existing accounts for eligible purchases in the Rewarding Recording program Promo codes if applicable can be appended to the end of each promo eligible line item F Contact Information The dealer may contact the following Meridian Account Manager for support CONTACT POSITION E MAIL PHONE Amy Moore Account Manager amym meridinet com 314 592 3528 Direct Sale File DSF APPENDIX II and Ill e The DSF multi step proces
20. lso have access to the Claim Search Report whereby they can indicate certain parameters i e model and generate a report that shows information within those parameters o Sony VIPs are required to approve reject any new Online enrollments with the Pending Enrollment report o Sony VIPs are required to give final approval for checks submitted by participants on the Check Requests report o Username and password RRVIP XII Sony Rewarding Recording Website 13 The Sony Rewarding Recording website URL is www sonyrewardingrecording com The website is a standalone site and provides links back to Sony approved sites The website contains user pages as outlined below HOME PAGE The Home Page has the following channels What s New Program Details Rewards Catalog Don t Miss This Member Login Enroll Now privacy policy and legal trademark Users can view any links on the Home page including the Rewards Catalog which is a view only version of the online catalog Users click on My Account to log into the site WHAT S NEW This page contains new information about Sony Professional Media products and or new update to the program This page also houses the following channels o Member Login o Enroll Now o New Products o Training Center o Hot Topics MY ACCOUNT The My Account Page houses the following channels e Member Login page existing users log in here e Forgot Password link users access this link provide their e mail ad
21. ng meridinet com Call us toll free 1 866 322 7749 Monday Friday 8 30 a m 5 00 p m CST Condition Welcome E mail Dealer Enrollment From sonyrewardingrecording meridinet com To lt new member gt Subject Welcome to Sony s Rewarding Recording Program E mail Content Congratulations Your purchases of Sony Professional Media products from an Authorized Dealer have earned you an account in Sony s Rewarding Recording Program There is no cost to join and you will see the rewards are many Access our convenient online system at www sonyrewardingrecording com Your Username and Password are Username lt unique gt Password lt unique gt Be sure to print or save this e mail for future reference You ll need this information to access your account on the Rewarding Recording website Now that you ve been enrolled you ll be able to earn Rewarding Recording Dollars that you can redeem for valuable Sony merchandise and other great rewards You can use our easy online system to monitor your account submit claims and redeem your rewards We re pleased that you have chosen Sony Professional Media and will continue to provide you with the highest quality products in the industry For more information on Sony Media products and Authorized Dealers visit www mediabysony com Sony Rewarding Recording Program Headquarters 20 Questions Comments E mail us sonyrewardingrecording meridinet com Call us toll free 1 866 322 7749 Mond
22. nk you for enrolling in Sony s Rewarding Recording Program Thank you for enrolling in Sony s Rewarding Recording Program Please click here to activate your account Once user clicks here they get the following e mail Condition Welcome E mail Online Enrollment From sonyrewardingrecording meridinet com To lt new member gt Subject Welcome to Sony s Rewarding Recording Program E mail content Thank you for joining Sony s Rewarding Recording Program and welcome To access our convenient online system at www sonyrewardingrecording com your Username and Password are Username lt unique gt Password lt unique gt Be sure to print or save this e mail for future reference You ll need this information to access your account on the Rewarding Recording Website Now that you ve enrolled you ll be able to earn Rewarding Recording Dollars that you can redeem for valuable Sony merchandise and other great rewards You can use our easy online system to monitor your account submit claims and redeem your rewards We re pleased that you have chosen Sony Professional Media and will continue to provide you with the highest quality products in the industry For more information on Sony Media products and Authorized Dealers visit www mediabysony com NOTE Your membership in Sony Rewarding Recording is temporary and subject to approval by Sony You can enter your invoices at this time but you cannot redeem reward dolla
23. ooses to redeem for a check they click on click here to redeem Rewarding Recording Dollars for Sony Professional recorders parts service or training o The check claim process is similar to the claiming process whereby users are required to enter an invoice number invoice date vendor model unit quantity and price Once the check is submitted users are required to print off the claim confirmation form page sign it and mail or fax to program headquarters with the invoice back up for approval e Rental Promotion Code Functionality o NEW FOR 2003 When submitting a check request users will be prompted to select an option of either rental or purchase on their claim Pre determined models will be available when selecting rental or purchase e Internal Approval o Once the participant submits the check request MEC compares the claim against the back up via an online approval process MEC indicates whether or not the claim is accepted or rejected and types any necessary notes regarding the claim MEC can accept reject certain line items within a check request e VIP Approval o After MEC places a status on the check claim Sony VIP is required to review and either approve MECs decision or override the decision or change the amount of the check Sony VIP needs to make MEC aware of any changes that have been made to the dollars requested e Issuance o Once the check submission has gone through the proper approval channels MEC prints and issues the ch
24. ot match the claim confirmation page and or the information is unclear the claim will not be paid NOTE MEC will confer with Sony on debatable invoice backup Sony will have the final say in any questionable situation If all requirements above are met MEC indicates that the claim is ready to be paid All claims ready for payment are processed in an overnight process within MECs internal database If a claim is rejected a Claim Status E mail is sent advising of the status NOTE MEC to develop process whereby specific failed claim status detail is displayed for My Account summary on website and in Claim Status E mail Oo Oo 0 Sony Dealer Participants Claims entered via the monthly Dealer Sales file feed are assumed valid and require no invoice backup or validation Any purchases the Dealer Participants claim outside of the Dealer Sales file are subject to the audit processes outlined above Sony DSF Participants Claims entered via the monthly DSF feed are assumed valid and require no invoice backup or validation Any purchases the DSF Participants claim outside of the Dealer Sales file are subject to the audit processes outlined above Vill Monthly File Processing Layouts Dealer Files APPENDIX I e The Tape Company TTC e Electric Picture Company EPC General File Information A Meridian Enterprises Corporation MEC in accordance with Sony s Rewarding Recording program currently accepts approved file feeds as fol
25. r a Sony Professional dealer or there is incomplete information entered on the enrollment page The Sony representative has the authority to reject the pending new enrollment From sonyrewardingrecording meridinet com To Member 23 Subject Rewarding Recording Account Termination Notice E mail Content Thank you for enrolling in Sony s Rewarding Recording Program Unfortunately you are ineligible to participate per the Terms and Conditions of the program Please note that your account has been terminated and any accruals posted to your account have been deleted Sony Rewarding Recording Program Headquarters Questions Comments E mail us sonyrewardingrecording meridinet com Call us toll free 1 866 322 7749 Monday Friday 8 30 a m 5 00 p m CST 24
26. r E Mail e New Member Dealer Enrollment E Mail e Forgot Password E Mail e Reminder E Mail NOTE The need of additional e mail conditions to be added is under advisement IV Enrollment Process The enrollment process is outlined below for each type of program participant Online Participants e Participants may join the Rewarding Recording Program via online enrollment only e Participants access the Rewarding Recording website and click on the My Account link e Participants can either click on the Enroll Now button or the click here link to access the enrollment profile page e Participants complete the required information name title company address phone e mail address password and promotion code if applicable e Participants create their own password that must be a minimum of four characters in length e Participants can indicate whether or not they wish to receive additional information from Sony Electronics Inc e Once the participant clicks on submit the Activate Account e mail is sent to the address indicated The participant is required to click on a link in the e mail to access the website The user can claim purchases at this time and has view only rights to the online catalog e A Sony VIP approves the online enrollments once the account is activated e Once a Sony VIP approves the account the user will have their personal account associated to the online catalog At this time the user r
27. r the submission date This e mail is sent to end users who submit their claim online From sonyrewardingrecording meridinet com To lt member gt Subject Sony Rewarding Recording Pending Claim Reminder E mail Content As a reminder it has been 5 days since you have submitted your Rewarding Recordings Claim s Invoice Model Submitted Date XXX XXXX MM DD YYYY We still have not received the required paperwork claim form and invoice from an authorized Sony Professional Media Dealer to approve your claim s Please mail us your supporting sales claim documentation within the next 25 days or your online claim will expire Sony Rewarding Recording Program Headquarters Questions Comments E mail us sonyrewardingrecording meridinet com Call us toll free 1 866 322 7749 Monday Friday 8 30 a m 5 00 p m CST Condition Pending Check Redemption Reminder E mail E mail is generated and sent to the member based on check redemption request s pending ten 10 business days after the submission date From sonyrewardingrecording meridinet com To lt member gt 22 Subject Rewarding Recording Pending Check Redemption Reminder E mail Content As a reminder it has been ten days since you have submitted your Rewarding Recording Online Claim No lt unique gt and we still have not received the required paperwork claim form and invoice from an authorized Sony Professional Media Dealer to approve your claim Please mail u
28. rewardingrecording meridinet com To lt new member gt Subject Sony Rewarding Recording Important Message E mail Content Your user name has changed Please use the following user name and password the next time you log in to the Sony Rewarding Recording website User name lt unique gt Password lt unique gt Be sure to print or save this e mail for future reference Thank you Sony Rewarding Recording Program Headquarters Questions Comments 21 E mail us sonyrewardingrecording meridinet com Call us toll free 1 866 322 7749 Monday Friday 8 30 a m 5 00 p m CST Condition Forgot Password E mail E mail is generated when an end user clicks the Forgot your password link on the home page and provides their e mail address From sonyrewardingrecording meridinet com To lt member gt Subject Rewarding Recording Password Reminder E mail content Thank you for participating in the Sony Rewarding Recording Program In response to your request for your Rewarding Recording Program password reminder Your username is lt unique gt and your password is lt unique gt Sony Rewarding Recording Program Headquarters Questions Comments E mail us sonyrewardingrecording meridinet com Call us toll free 1 866 322 7749 Monday Friday 8 30 a m 5 00 p m CST Condition Pending Claim Status Reminder E mail E mail is generated and sent to the member based on claim s pending five 5 business days afte
29. rs until you receive your membership approval e mail from Sony Rewarding Recording Sony Rewarding Recording Program Headquarters Questions Comments E mail us sonyrewardingrecording meridinet com Call us toll free 1 866 322 7749 Monday Friday 8 30 a m 5 00 p m CST 19 Condition Welcome E mail Online Enrollment Approved by Sony From sonyrewardingrecording meridinet com To lt new member gt Subject Welcome to Sony s Rewarding Recording Program E mail content Thank you for joining Sony s Rewarding Recording Program and welcome To access our convenient online system at www sonyrewardingrecording com your Username and Password are Username lt unique gt Password lt unique gt Be sure to print or save this e mail for future reference You ll need this information to access your account on the Rewarding Recording Website Now that you ve enrolled you ll be able to earn Rewarding Recording Dollars that you can redeem for valuable Sony merchandise and other great rewards You can use our easy online system to monitor your account submit claims and redeem your rewards Were pleased that you have chosen Sony Professional Media and will continue to provide you with the highest quality products in the industry For more information on Sony Media products and Authorized Dealers visit www mediabysony com Sony Rewarding Recording Program Headquarters Questions Comments E mail us sonyrewardingrecordi
30. s is described in detail below O Sony transmits the DSF file to MEC via FTP see login information and payout in Appendix III DSF account numbers are always ten 10 digits in length The DSF is compared against the existing Roll up Guide see layout in Appendix IV and when completed generates the Kickout File The Kickout File identifies net new customers in the DSF that do not occur in the Roll up Guide MEC sends Sony the Kickout file and Sony approves declines net new accounts Accounts that are approved are added to the Roll up Guide and indicated as NO in the omit hide column on the Roll up Guide Sony also provides an e mail address and appropriate contact information for each net new DSF account Accounts that are not approved to participate by Sony are indicated as YES in the omit hide column on the Roll up Guide Sony also indicates whether or not a net new account is a Stand Alone Master or Ship to account see example below e A Stand Alone account is an account with a single physical location and receives all Rewarding Recording Dollars associated with that account number In this case the account number in the Master field and Ship to Location field is equal and only occurs once in each column of the Roll up Guide e A Master account is an account with multiple physical locations that receives all Rewarding Recording Dollars for itself and all physical locations A Master account number may o
31. s your supporting sales claim documentation within the next five days or your online claim will expire Sony Rewarding Recording Program Headquarters Questions Comments E mail us sonyrewardingrecording meridinet com Call us toll free 1 866 322 7749 Monday Friday 8 30 a m 5 00 p m CST Condition Check Redemption Status E mail E mail is generated when Sony approves a claim for check redemption Used to update member on status of check redemption From sonyrewardingrecording meridinet com To lt member gt Subject Sony Rewarding Recording Check Redemption Status E mail Content Thank you for participating in the Sony Rewarding Recording Program Following is the status on your Check Redemption Claim Number lt 78413 gt Check Redemption Detail ID lt 11183 gt Product Model lt test gt Status lt Accepted gt Comments lt test gt Approved Check Value lt 10 00 gt Please be sure to print or save this e mail for future reference We appreciate having you as a loyal Media customer and are committed to providing your business with the highest level of service Please enjoy your reward with our compliments Sony Rewarding Recording Program Headquarters Questions Comments E mail us sonyrewardingrecording meridinet com Call us toll free 1 866 322 7749 Monday Friday 8 30 a m 5 00 p m CST Condition Enrollee is rejected as an eligible participant E mail Enrollee is either an unauthorized deale
32. ticipant is required to print the claim confirmation page and mail or fax that in with their invoice backup for approval Participants are sent a Backup Reminder E mail the 5 and 10 days after the invoice is entered if backup is not received NOTE New for 2003 claims will not expire until 30 days after the claim is entered and no backup is received as opposed to the original 12 days If no backup is received within 30 days from the day the claim is entered a Claim Status E mail is sent notifying the user that the claim will not be paid Rewarding Recording Dollars are not issued until backup is received and approved by Program Headquarters Approved Rewarding Recording Dollars are issued by MEC via overnight process Each night any claims that are indicated approved will change from pending to approved and Rewarding Recording Dollars awarded Furthermore any participants with claims for which no backup has been received within 5 or 10 days will receive a reminder e mail via the same overnight process Once Rewarding Recording Dollars are issued to the participant they are immediately available for redemption BEGINNING APRIL 2004 Ad Hoc Sony Authorized Dealer Participants Claims for Newly Authorized Dealer Participants are received via file feed by the 10 of each calendar month on to MECs FTP site The file feed for new Dealers must follow the requirements in Appendix VI Dealer Sales Files are processed within 48 72
33. ts the Inventory Management Contact Person Joe Chandler to re enter the order for a replacement product e Once the product is received by the warehouse a credit is issued to the appropriate program account for credit of the product received back e Marketing Services contacts the end user with the new shipping information and contacts MEC to update the end users account to reflect the new shipping information For any product lost in transit e Marketing Services contacts the shipping carrier and initiates a Freight Claim Paperwork is faxed to Marketing Services by the shipping carrier with the sender and recipient information original tracking number and any additional information e The paperwork is filled out and faxed back to the shipping carrier For any product shipped in error 12 e Marketing Services contacts Federal Express 800 GOFEDEX or 800 463 3339 and initiates a call tag 3 Party Pickup to have the product picked up from the end user Product is shipped to Sony Electronics 2201 E Carson Street Carson CA 90810 Attn Stella Pappas For any consumer product service questions the end user must contact Consumer Service directly at 800 282 2848 At that time the call will be logged by a consumer service representative and an event ID number will be generated for reference Condition Sony Gift Card Reward Return Damaged For returns MEC will seek Sony approval if a participant wishes to return an unwanted Gift C
34. uct is need they think and buy Sony This program is a web based program available only by accessing www sonyrewardingrecording com B Program Dates and Deadlines Eligible Sales Dates July 1 2003 June 30 2004 Eligible Claim Cutoff Deadline August 31 2004 Redemption Deadline August 31 2004 Claim Process Within 60 days of the invoice date Document Process Within 30 days of online submission C Program Phone Fax Lines Customer Service Toll free customer service line 1 866 322 7749 Fax line 1 800 990 1915 The toll free Customer Service hotline will be available to participants for program related questions Customer Service will be able to answer all inquiries pertaining to the Rewarding Recording program Inquiries that Customer Service is unable to resolve will be forwarded to the Program Administrator or Account Manager for resolution Customer Service Representatives are available Monday through Friday 8 30 a m 5 p m Central Time Calls received after business hours or on weekends will get a voice message with instructions for leaving a message Messages left on voice mail will be called the next business day The toll free program fax line will be available to participants to fax required invoice back up and other program related materials D Participants Approximately 20 000 Participants E Program Eligibility In order to qualify for earnings in the program participants must e Have access to
35. y reviews the kickout file When the DSF file is processed approved accounts are added to the program e A net new account must have a valid e mail address to be created provided by Sony e When anew account is created the user receives a Welcome Direct E mail containing username and password information at the e mail address indicated on the file NOTE Sony has the authority to roll up inactivate accounts at will Sony Historical Participants e Historical participants represent those inherited as part of the Rewarding Recording program with a previous vendor e Historical Participants may or may not meet the enrollment requirements i e absence of valid e mail address but are allowed to participate in the program Username is always the participant e mail address unless otherwise specified by historical data or requested by Sony Username and password information is NOT case sensitive i e users may log in using ALL CAPITAL LETTERS or all lower case letters or a COMbInAtION of both Hierarchical Structure e Participant Levels 100 VIP 200 Partipant 240 National 250 Regional Manager 300 District Sales Manager 800 Company 900 Guest e Participant Level Types e Online ONL e TTC e EPC e DSF Claiming Process Only claims entered on line or claims received via approved Dealer or Direct Sales file will be accepted in the Rewarding Recording program no phone option The claiming deadline for any claim is 60
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