Ingenico 8550 User's Manual
Contents
1. 13 3 3 Terminal connections sisi 14 3 3 1 Via the charger unit 14 3 3 2 Via the optional docking station i 15 3 4 Installing a SIM card and a Multimedia card MMC 17 3 5 Telephone function 4 18 3 6 Scanner function optional 18 3 7 Troubleshooting e 19 RECOMMENTALIONS 1 42 cececttssteccecssivececsetinnebesseestbasiesetconsseusveeduensvacewseserncesutes 21 4 1 A 21 4 2 RF energy safety ne dans se tete tee ae 21 4 3 General SAO ssmcardatia iii 22 4 4 ESD DiC CAISSE mon 23 4 5 WEEE ere Ania iran 23 INOX 24 Ingenico 8550 Thank you for choosing an Ingenico product We hope that you will be fully satisfied with your new terminal Your model the Ingenico 8550 is a mobile terminal a rugged compact and light handheld device which is highly secure and EMV level 1 compliant Ingenico 8550 features a new ergonomic and versatile design with a user friendly interface Easy loading printer Large color touch graphic display Wide range of wireless communication solutions GSM data GPRS Voice telephony Text to speech Integrated imager Environmental protection is also a priority for Ingenico Lighter packaging Use of non toxic products m Recyclable plastic Please read this manual carefully It will help you understand and make the most of your terminal It provides a description of the terminal and its various characteristics explains how to make qui2. i8550 is subject to interference which can affect performance 3 6 Scanner function optional The Ingenico 8550 features a scanner that allows you to collect data and read and print bar codes Do not direct the scanner beam towards your eyes For more details please refer to the user manual for the scanner 18 Ingenico 3 7 Troubleshooting The terminal does not start Ensure the battery is charged see chapter 3 2 Charging the battery Ensure the terminal is correctly connected to the charger amp Check the power supply connection The printer doesn t work e Ensure a paper roll is loaded in the terminal The printed receipt is blank e Ensure the paper roll has been loaded correctly see chapter 2 2 Changing the paper roll 19 Ingenico 8550 20 Ingenico 4 Recommendations 4 1 Safety Your terminal meets the strictest safety requirements VISA PED and CE As this terminal does not have a power switch the connector acts as the main transformer The power supply plug must therefore be easily accessible Safety instructions for Lithium batteries Keep out of the reach of children If any elements of the batteries are swallowed the person should consult a doctor or seek medical assistance immediately Do not try to reactivate the batteries using a heat source or any other means Do not throw the batteries into the fire Do not dismantle the batte
3. or vehicles is adequately protected from RF energy However RF energy may cause some operational problems or disturb poorly protected electronic systems Electronic equipment in vehicles The terminal and vehicle unit both comply with automobile directive 95 54 CE Ask your sales representative for a connector suitable for use with a vehicle battery Only qualified personnel can install the specially designed unit for use in a vehicle Electronic medical equipment Consult the manufacturer of all personal medical devices pacemakers hearing aids etc to determine if they are adequately shielded from external RF energy Turn your Terminal OFF in health care facilities where signs may instruct you to do so Hospitals or health care facilities may be using RF monitoring equipment Aircraft Turn your Terminal OFF before boarding any aircraft Use on the ground only with the crew s permission Never use it while in the air Children Do not allow children to play with your GSM terminal It is not a toy Children could hurt themselves damage the terminal or make calls that would increase your telephone payments Blasting areas To avoid interfering with blasting operations turn your unit OFF when in a blasting area or in areas where you are requested to turn off two way radio devices Construction crews often use remote control RF devices to set explosives Areas at risk of explosion Turn your terminal OFF when in any area that
4. Ingenico 8590 a q O 5 gt O Us ingenico Secure transaction and payment solutions Secure transaction solutions For everyone everywhere 5000 Countertops The top seller in the world Compact and easy to usa 18000 Outdoor Wire less GSM GPRS COMA All your business on a terminal Ruggadized bar code reading finger print capture touch screen text to speech 13000 PIN Pads Fast and easy way to upgrade your existing POS system to accept EMMY payment 33 0 1 46 25 82 00 ww iIngenica corn i7000 Indoor Wireless Bluetooth Wi Fi GPRS Convenience and comfort 16000 Interactive PIN Pads Signature capture Touch screen Interactive advertising 12000 Check readers Fast and easy processing of checks Reduce fauz 19 00 0 Unattended Full EM solution GPRS ready Separate componente for easy Integration EMV APPROVE Dt O PT UNICAPT 32 The common secure platform to all our product range ingenico 1 5 Singenico Contents SSG gl EU Lo AA ER RD 3 1 1 Overview of Ingenico 8550 4 1 2 Touch screen details and functions 6 1 3 Keyboard details and functions 7 Wella 9 2 1 Card 0 1 6 9 PROCREARE RR CORNER QE UR EE ERR AR RR AA 9 2 2 Changing the paper roll cccccoocccnnccccnccnncccnnnnnnonnonnnnnonnnncnnnnnnnos 10 Installation and Star UD 11 3 1 Battery installation ss 12 3 2 Charging the battery
5. ck and easy use of the device and takes you through standard installation procedures from unpacking your terminal to using it for the first time At the end of the document you will also find an index to help you carry out specific tasks such as setting the time or changing the paper roll O This User Guide describes a terminal without additional applications A separate manual will be supplied for each application you install Certain options presented in this manual connections modem speed etc may differ according to the model you own This symbol indicates an important warning O This symbol indicates a piece of information amp This symbol indicates a procedure to be followed Singenico 1 Presentation Ingenico 8550 is a highly secure mobile payment terminal designed to accept payment using magnetic stripe and smart cards as well as wireless communication It has several functions integrated scanner optional touch screen integrated handstrap neckstrap optional etc provides great user comfort and adapts to all situations The terminal box contains The terminal stylus The User Guide CE certificate of compliance Optional 1 charge cable 1 power supply unit 1 docking station 1 power supply unit 1 telephone cable and plug 1 vehicle cradle 1 headset neckstrap 1 additional stylus 1 additional battery Ingenico 8550 1 1 Overview of Ingenico 8550 Easy loa
6. de Your contact Ingenico 192 avenue Charles de Gaulle 92200 Neuilly sur Seine France Tel 33 0 1 46 25 82 00 Fax 33 0 1 47 72 56 95 www ingenico com lt x N Y m lt nl EEE Ll p_a es Ll I _ _ lt i
7. ding printer Stylus Backlit touch screen display Backlit keypad Magnetic card reader Smart card reader Charger unit connector ingenico View of the integrated hanstrap View of color touch screen and stylus Ingenico 8550 1 2 Touch screen details and functions The stylus is located on the printer cover amp To remove it simply pull on the small black cap Use the stylus to write on the touch screen and perform a signature capture Only use the stylus provided by Ingenico Using another stylus could damage the touch screen Singenico 1 3 Keyboard details and functions This section describes the key functions for a terminal with no specific application Some keys may have other functions depending on the applications installed on the terminal The 2 programmable function keys The Navigation button allows you F1 amp F2 will have different uses to move around within the menus depending on the application installed up down left and right on the terminal Alphanumeric keyboard The green key turns on the terminal and validates selections made and information entered D For more information about the key functions please refer to the user guide for the application installed on the terminal Ingenico 8550 ingenico 2 Use In this section we assume that the terminal has been installed battery fully charged and initialized see the user guide for the applicati
8. is at risk of explosion Although rare your terminal could generate sparks which could in turn cause an explosion or fire resulting in injury or death Areas at risk of explosion are often but not always marked They include fuelling areas such as petrol stations tween decks on boats fuel or chemical transfer or storage facilities and areas where the air contains chemicals or particles such as filings dust or metal powders Do not transport or store flammable gas liquid or explosives in the same compartment of your vehicle as the terminal Before using your terminal in a vehicle powered by liquefied petroleum gas such as propane or butane ensure that the vehicle complies with the relevant fire and safety regulations of the country in which the vehicle is to be used 22 Ingenico 4 4 ESD precautions The following user accessible areas within the product are electrostatic sensitive SIM compartment main battery contacts These are indicated by the symbol shown opposite and must only be accessed after taking appropriate precautions As a minimum precaution the user should first be electrostatically discharged by touching a suitable metal object 4 5 WEEE X RS this symbol on the product or on its packaging means that this product should not be treated as household waste To minimise environmental impacts and the disposal of waste this product should be handed over to a separate collection system in order to facili
9. isconnecting from the power grid Disconnect the power supply unit from the power grid amp Disconnect the terminal from the charger unit 14 Ing nico 3 3 2 Via the optional docking station All the connection ports are located at the rear of the docking station MV USB Power supply plug RS 232 serial port Telephone line SELV SELV TNV 3 SELV Safety Extra Low Voltage TNV 3 Telephone Network Voltage The power supply socket and telephone socket must comply with applicable standards Ask your installer for advice Connection to the power grid must be carried out after the telephone and peripherals have been connected Connecting to the Switched Telephone Network STN Connect the telephone cable connector supplied with the terminal to the m socket marked BA and connect the a other end to the telephone wall support Rd Telephone line TS Ingenico 8550 Connecting a telephone to the docking station a Connect the telephone cable to the socket marked EXT LINE E t pellig Telephone line extension Connecting to a peripheral Switch off the docking station and connect the peripheral cable to the RS232 Biel port marked COM1 or COM2 or to the OR AM USB port USB Serial port RS 232 Connecting to the power grid The power supply unit is specially designed for the terminal Do not use any other unit Connect one end of the power supply unit to
10. on installed on the terminal 2 1 Card reading Magnetic stripe card The card can be read either from bottom to top or from top to bottom with the stripe facing the terminal A smooth swipe will ensure the card is read correctly Smart card Insert the card horizontally with the metal chip facing upwards and leave in position throughout the transaction Ingenico 8550 2 2 Changing the paper roll Ingenico 8550 features an easy loading printer for easy paper roll replacement Only use the thermal paper recommended by INGENICO Take care the paper cutter is very sharp Open the terminal cover by pushing Remove the remaining paper roll the two buttons towards the rear 2 e Insert the new paper roll as indicated Press the terminal cover to close on the photo 10 Ingenico 3 Installation and start up Terminal location Ingenico 8550 is a mobile terminal supplied with an easily removable rechargeable lithium ion battery with sufficient capacity to operate throughout a typical working day Operating temperatures 0 C to 40 C Humidity 95 RH without condensation Storage temperature 20 C to 50 C 11 Ingenico 8550 3 1 Battery installation Do not touch the terminal battery connectors Remove the neckstrap Hold the battery with the connectors facing down Position the battery lugs in the spaces provided Press down on the battery to close you should hea
11. r a click 12 ingenico 3 2 Charging the battery Only use the battery supplied with your terminal Via a charger unit The battery is charged by connecting the terminal to a powered charger unit the average charge time is 4 hours Via an optional docking station The docking station allows you to charge a second battery either independently or OF einer with the terminal battery The average charge time 1s 6 hours D For further information on the battery level displayed on the terminal screen please refer to the user guide for the application installed on the terminal Battery charging tips Please respect these tips to optimize the duration of the lithium ion battery For the first 3 charges leave the battery charge overnight and then use it until it is fully depleted before recharging A lithium ion battery may be damaged by extensive overcharging if continuously on a charger for more than 24 hours 13 Ingenico 8550 3 3 Terminal connections 3 3 1 Via the charger unit Power supply unit Charger unit The power supply socket must comply with applicable standards Ask your installer for advice Connecting to the power grid The charger unit supplied is specially designed for the terminal Do not use any other unit Connect the terminal to the charger Connect the power supply unit to the charger unit as shown above and then connect the power supply unit to the power grid E E D
12. ries General precautions There is a danger of explosion if the battery is incorrectly replaced Only replace the battery with the same elements or similar elements recommended by the manufacturer Dispose of used batteries in compliance with manufacturer instructions Do not throw batteries into the bin dispose of them in suitable recycling facilities 4 2 RF energy safety General precautions Your terminal adheres to GSM norms for cellular technology and uses more recent radio frequency RF technology than the current FM technology which has been used in radio communication for decades The GSM norms have been adopted by many countries making it suitable for use internationally Your cellular terminal is actually a low power radio transmitter and receiver It sends out and receives radio frequency energy When you use your terminal the cellular system handling your call controls both radio frequency and the power level of your cellular terminal Exposure to RF energy There is some public concern about the possible health effects of using cellular equipment but these are unfounded Research on the health effects of RF energy has focused on older technology such as FM but has also looked at digital technology GSM more recently and has shown that this product adheres to current safety requirements 21 Ingenico 8550 4 3 General safety Electronic devices Most electronic equipment used for example in hospitals
13. tate recycling and recovery For more detailed information please contact your reseller 23 Ingenico 8550 5 Index B P Battery installation 12 Paper TO pass nananana 10 C R Card Cda 9 Removing the SIM card 17 Charoeleveliziia inner 13 Charging the battery 13 Connecting a telephone to the docking S Saloni 16 Connecting to a peripheral 16 Scanner function 18 Connecting to the power grid 14 Connecting to the power grid 16 T I Telephone Uncle 18 Terminal connections 14 Installing the MMC card 17 Troubleshooting 19 Installing the SIM card 17 24 NON CONTRACTUAL DOCUMENT INGENICO has the exclusive rights to this document It is prohibited to distribute copy or reproduce in any way part or all of this document without prior authorization from INGENICO the promoter Any failure to respect this stipulation shall be considered as an offence and shall be penalized under article L 335 2 and subsequent articles of the Code de la propri t intellectuelle French intellectual property code INGENICO reserves the right to modify the characteristics and functions of this device without notice INGENICO shall not be held responsible for any use of this device that does not respect this User Gui
14. the socket marked 97 and the other end to the power grid Power supply Power supply unit Power supply unit output voltage 12 V DC current 1 5A 16 Ing nico 3 4 Installing a SIM card and a Multimedia card MMC The SIM and MMC card comnectors are located in the battery compartment on the underside of the terminal Installing the SIM card Remove the battery Unlock the connector by sliding the metal part in the direction shown OPEN Lift the card housing e Insert a SIM card into the housing paying attention to the direction indicated by the lug Replace the housing amp Lock the connector by sliding the metal part in the direction shown LOCK Removing the SIM card Follow the installation instructions to remove the SIM card Installing the MMC card Remove the battery Lift the cover of the MMC card housing Insert the MMC card into the housing paying Don FRRELERER attention to the position of the lug ti Replace the cover of the MMC card housing Replace the battery 17 Ingenico 8550 3 5 Telephone function With the headset provided Ingenico 8550 can be used as a hands free mobile phone The 2 5mm headset jack is compatible with most available hands free kits and comes with an integrated switch volume control and microphone The jack pin out is as follows nt 2 3 Microphone GND Earphone jack pin out As with all mobile phones the
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