Ingenico 7780 User's Manual
Contents
1. itis placed on the base he green key is pressed This option will depend on the application installed in the terminal Ingenico 7780 Because of the Bluetooth technology transmission it 1s not necessary to place the terminal on the base to use the serial link the modem or to perform an authentication 4 K The symbol on the upper left hand corner of the screen indicates that the terminal is assigned to its base and that it is in the Bluetooth technology field the research phase last typically less than 10s The message B8 RANGE E appears when the Bluetooth technology link is not available the terminal is out of range of its base the terminal assignment operation to its base has not been carried out The message M BUSY M appears when the terminal tries to connect to a base already connected with another terminal In this case wait until the base is free This option will depend on the application installed in the terminal 10 ingenico 2 1 Card reading Magnetic stripe card The card can be read either from bottom to top or from top to bottom with the stripe facing the terminal Use a regular movement in order to ensure a reliable card reading Smart card Insert the card horizontally with the metal chip facing upwards and leave in position throughout the transaction 2 2 Terminal maintenance Make sure the terminal is off for all cleaning operations Do not clean the termin2. Ingenico User Guide compliant 2002 95 EC Ingenico Secure transaction and payment solutions Secure transaction solutions For everyone everywhere 150 00 Counte rtops The top seller in tha world Compact and easy to usa i8000 Outdoor Wireless GSM GPRS COMA All your business on a terminal Ruggadized bar code reading finger print captura touch screen text to speech 13000 PIN Pads Fast and easy way to upgrade your existing POS system t accept EMMY payment 33 0 1 46 25 82 00 www iIngenica corn i7000 Indoor Wireless Bluetooth Wi Fi GPRS Convenience and comfort 16000 Interactive PIN Pads Signature capture Touch screen Interactive advertising 12000 Check readers Fast and easy processing of checks Reduce fauz 59000 Unatte nded Full EMT solution GPRS ready Separate components far ees y Integration EMV APPROVE Dt O a UNIKZAPT 32 The common secure platform to all o ur product range ingenico Ingenico Contents na 5 1 1 Overview of Ingenico 7780 i 6 1 2 Keyboard details and functionality 7 We 9 2 1 Card reading i 11 2 2 Terminal maintenance iii 11 2 3 Changing the roll of paper 12 Installation and StartiNg coonnncccconnnaniccnnccnnoncnnnanconcnnnnnnonennnnnnnrnnnannnrrennananos 13 3 1 Location of the terminal and
3. Children Do not allow children to play with your terminal Children could hurt themselves or damage the terminal Blasting areas To avoid interfering with blasting operations turn your unit OFF when in a blasting area or in areas posted turn off two way Bluetooth technology Construction crews often use remote control RF devices to set explosives 24 ingenico Potentially Explosive Atmospheres Turn your terminal OFF when in any area with a potentially explosive atmosphere It is rare but your terminal could generate sparks Sparks in such areas could cause an explosion or fire resulting in injury or death Areas with a potentially explosive atmosphere are often but not always marked They include fuelling areas such as petrol stations below decks on boats fuel or chemical transfer or storage facilities and areas where the air contains chemicals or particles such as grain dust or metal powders Do not transport or store flammable gas liquid or explosives in the same compartment as your terminal Before using your terminal in a vehicle powered by liquefied petroleum gas such as propane or butane ensure that the vehicle complies with the relevant fire and safety regulations of the country in which the vehicle is to be used 4 6 WEEE A NEN this symbol on the product or on its packaging means that this product should not be treated as household waste To minimise environmental impacts and the disposal of was
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5. machines can reduce the range distance If there are several Bluetooth technology bases it is necessary to position them at least 2 metres from each other Last point equipment such as Home cordless telephones cellular phones can emit harmonics which could disturb the terminal at 2 45 Ghz Some Microwave ovens disturb the 2 45 Ghz ISM Band Don t place the base or the terminal at less than 3 m of any microwave oven in use Place the terminal on its base on a clear flat surface near an electric socket and a telephone socket The terminal should be placed far from any very hot zones protected from vibrations dust damp and electromagnetic radiation computer screen micro wave oven anti theft barrier etc Bluetooth technology Regulations Please check your country regulation about the 2 45Ghz ISM band The 17780 system uses 20dBm 100mW Bluetooth technology which requires no license and which is free of declaration in almost the whole EEC Bluetooth technology Regulations December 2002 __ EA dBm since 01 04 dBm since 01 04 Italia 10dBm A dBm 10dBm dBm EB 5 dBm 20 dBm Brazil podBm 20 dBm 13 Ingenico 7780 Operating temperatures 5 C to 40 C Humidity 20 to 90 without condensation Storage temperature 10 C to 60 C 3 2 Battery set up and charging Your terminal is supplied with a removable rechargeable NIMH optional Lithium ion battery This battery recharges when the term
6. al with water but with a dry or only slightly damp cloth Do not use solvent detergent or abrasive products If the terminal has battery recharging problems or in the event of remote data collection or authorisation communication problems the message lt lt No tone gt gt is printed out when you try to connect clean the golden contact under the terminal with a damp cloth Do not scratch or scrape the golden surface of the contacts 11 Ingenico 7780 2 3 Changing the roll of paper Ingenico 7780 features an easy loading printer for easy paper roll replacement Switch the terminal off before doing this operation Don t touch the printer mechanism Take care the paper cutter is very sharp and the printer could be very hot 3 Open the lid of the terminal by Remove the remaining roll of paper pushing the button towards the rear which opens the lid Insert the new roll of paper as indicated on the photo 12 Ingenico 3 Installation and starting 3 1 Location of the terminal and the base The ideal place for the base 1s in the centre of the zone to be covered with a large open area around The inside antenna is on the left side It s mandatory to avoid docking the terminal on a metal surface and to place the hand under the printer during a communication the range is strongly reduced Also a great vertical metal plane close the base doors of refrigerator large home appliances vending
7. as been put in the right way see chapter 2 3 Changing the roll of paper There is no Bluetooth technology link between the terminal and the base Check that the terminal is in the Bluetooth technology field the terminal displays this icon on the upper left hand corner of the screen Check if any other system used using frequently the ISM 2 45 GHz band is connected 21 Ingenico 7780 22 ingenico 4 Recommendations 4 1 Security Y our terminal fulfills the VISA security requirements as well as high security requirements from Northern European and Asia Pacific zone In order to ensure that software Integrity self test 1s performed periodically 1t 1s necessary to restart disconnect reconnect the terminal at least once per day 4 2 Safety As this terminal does not have a power off switch the disconnecting device is the main transformer the power supply plug must therefore be easily accessible Safety directives concerning the Lithium batteries Keep out of the reach of children If any elements of the battery are swallowed the person should consult a doctor or seek medical assistance immediately wow It is important to comply with the et polarities Do not try to reactivate the batteries using a heat source an electric recharge or any other means Do not throw the batteries into the fire Do not dismantle the batteries Safety directive concerning Ni Mh batteries Keep out of the
8. fers quick and easy use and finally describes a standard terminal installation from unpacking to starting for the first time Furthermore the manual features a contents table and an index at the end of the manual for easy reference for specific needs such as changing the roll of paper D The manual describes a terminal without application software A separate manual will be supplied for each application installed Certain connection options presented in this manual can differ according to which model you possess This symbol indicates an important warning D This symbol indicates a piece of information ingenico 1 Presentation Ingenico 7780 1s an electronic payment terminal designed to accept payment using magnetic stripe and smart cards The terminal box contains The power supply unit The power supply unit supplied is specially designed for the terminal Do not The terminal and base use any other unit The telephone cable and plug This manual The EC compliance booklet A cable securing plate and a screw The model of the power supply unit and the telephone cable and plug depend on the country Ingenico 7780 1 1 Overview of Ingenico 7780 easy loading printer Backlit graphic screen 18 key backlit keyboard Magnetic stripe reader Smart card reader ingenico 1 2 Keyboard details and functionality This chapter describes the key functions for a terminal with no speci
9. fic application O Some keys can have other functions according to the applications that are present in the terminal The navigation keys navigate in The function key accesses the the terminal menus different system and application menus The red key cancels the procedure in progress goes into stand by and switches the terminal off away from the base The yellow key cancels the last character ti B The green key validates the input selections and Digital EM f me information turns on the terminal The arrow key advances the paper a few centimetres The 00 key goes directly from euros to cents and from cents to euros Ingenico 7780 Ingenico 2 Use In this chapter we consider that the terminal has been installed battery charged with a maximum charge level connected to the electricity and telephone network and initialised For the installation connections and battery charging refer to chapter 3 Installation and starting Before to use the terminal always check if the roll of paper is present Terminal display ready to carry out a transaction Battery charge Terminal base connection Terminal in the Bluetooth technology field gy N PRESENT CARD 11 07 02 15h01 Date and time In order to extend battery life the Ingenico 7780 terminal goes automatically into stand by after a few dozen seconds when it 1s not on the base The terminal comes back on if
10. ight hand side of the base indicates if the power is on D A cable securing plate supplied with the terminal keeps the cables in place Cable securing plate 17 Ingenico 7780 Power supply Power supply unit supply voltage 230 VAC Frequency 50 Hz oe Voltage output 18 VDC 0 7A to 21 VDC 0 6A RS232 COM2 and COMS Interface Logic levels RS 232C levels speed 300 to 115200 bauds format 7 or 8 bits party odd even none flow control RTS CTS lines on COM3 power for external device 6V to 31V not regulated 0 6 W max mr we cwm 7 6 Ground e Ground o Telephone line 1 Non connected Nonconnected 2 Line 2 option Line 1 Line 1 ES 4 Line2 Line2 Line 1 option 6 Non connected Non connected Bluetooth technology communication Type 20 dbm hopping frequency Bandwidth ISM 2 45 GHz Emitting power x100mW 20dBm Range 200 meters open field after the research phase Bluetooth technology icon present q Ss ingenico 3 4 Installing a SIM card and a full format card The SIM card and full format card connectors are located 1n the battery compartment located under the terminal Don t touch the terminal on battery connectors Installing the SIM card Remove the battery amp Unlock the connector by sliding the metallic part in the direction of the amp Insert a SIM card into the housing Make
11. inal is placed on its base Only use the battery pack supplied with your terminal Ensure that the terminal is seated securely on the base Battery charge status is indicated by the battery icon TE See diagram page 9 l 1 bar represents 25 energy left l 2 bars represent 50 energy left M 3 bars represent 75 energy left Ml 4 bars represent 100 battery capacity Remember to switch the terminal off before you handle the battery pack D When you charge the battery for the first time we suggest you charge it for a period of 3 hours and then check that the charge icon located on the right hand side of the terminal screen indicates 100 charge 4 bars Full charging time after the first time is 2 hour s D You can carry out up to 200 transactions with a fully charged battery depends on the ticket size and transaction duration D It is an intelligent management battery which contains internal charge control When the terminal is placed on the base it will only recharge if necessary Furthermore the battery has internal temperature control It never exceeds 50 C The recommended battery charging time is for a 25 C ambient temperature 14 ingenico Installing the battery pack Don t touch the terminal on battery connectors Hold the battery with the connectors facing downwards Position the battery lugs in the two terminal housings A A Ingenico 7780 3 3 Terminal co
12. nnections All the Ingenico 7780 connections are made via the base mp ami ar os e Telephone line Power supply plug RS 232 serial ports TNV 3 SELV SELV SELV Separated Extra Low Voltage TNV 3 Telecommunication network voltage The power supply socket and telephone socket should comply with applicable standards Ask your installer for advice Connection to the electric network should be carried out last when the telephone or any peripherals have been connected Maximum length of cable 2m50 Connection to the Switched Telephone Network STN Connect the telephone cable connector supplied with the terminal to the socket marked and connect the other end to the telephone wall support Telephone line TNV 3 16 ingenico Connecting a telephone to the base Connect the telephone cable connector to the ETE socket marked with the symbol EXT LINE i Am lar wri mayan gt es Telephone line extension TNV 3 All options are not available for the Ingenico 7780 model Connecting to a peripheral Switch the base off and connect the peripheral cable to the base on the RS232 imput output marked COM2 or COMAS Connecting to the electric network Connect the power supply unit connector to the f ERP E socket marked with the symbol AF and the i gt power supply unit to the electric network Power supply SELV D A green light located on the front r
13. reach of children Do not heat or throw into the fire Do not short circuit the batteries Do not block the safety valves located under the positive terminals Do not use in a hermetically sealed box Only use the supplied charger and within the specified temperature Do not handle or use the battery again if it has been damaged or it there is any liquid leaks Generally speaking Ensure that the terminal is seated securely on the base There is a danger of explosion if the battery unit or battery has not been replaced correctly Replace the batteries and battery unit with same type elements or similar type elements recommended by the manufacturer only Dispose of used battery units and batteries in compliance with manufacturer instructions Do not throw the batteries and battery unit into the bin dispose of them in suitable recycling facilities 23 Ingenico 7780 4 3 Switched Telephone Network STN This equipment has been certified according to the 98 482 EC decision made by the Pan European committee concerning the connection of equipments to the switched telephone network The certification does not however provide unconditional assurance of optimum operation when connecting to the telephone network If you encounter any difficulties contact your dealer or installer first 4 4 RF Safety In car safety The use of the terminal in a vehicle may cause malfunctions of electronic systems e g ABS anti lock systems f
14. sure you put it in the right way follow the foolproof lug Put the housing back down again Lock the connector by sliding the metallic part in the direction of the LOCK arrow Removing the SIM card amp Follow the installing instructions to remove the SIM card D With SIMcards it is possible to access different services and to add new functions to the terminal For example a SIM card will be supplied by the bank manage the Moneo electronic purse 19 Ingenico 7780 Installing the full format card Remove the battery Slide the card into the housing connector to connector Put the battery pack back in place the battery pack keeps the off the shelf board in position O The full format card is used to identify the trader This card is required for certain applications 20 Ingenico 3 5 Troubleshooting The terminal does not turn on Check that the battery is charged see chapter 3 2 Battery set up and charging e Check base and wall support connections both electric and telephone connections You cannot connect to the telephone network Check base and wall support connections both electric and telephone connections Check that the terminal is placed on the base correctly check that the terminal displays on the right hand side of the display the connection to the base symbol N le There is nothing on the receipt that comes out of the terminal Check that the roll of paper h
15. te this product should be handed over to a separate collection system in order to facilitate recycling and recovery For more detailed information please contact your reseller 25 Ingenico 7780 5 Index B M Bat 9 14 Magnetic stripe card 11 C P Card reddite uec imei aet 11 Paper TOW iaa 12 COO 14 Power supply ssi eins 18 Connecting a telephone to the base 17 Connecting peripherals 17 Connecting to the electric network 17 R CONNDECUONS visas 16 Removing the SIM card 19 F S Full format card 19 SV saio resisto Ri ra 19 Smart CALC AA iii 11 I Installing the battery pack 15 Installing the SIM card 19 26 NON CONTRACTUAL DOCUMENT INGENICO owns exclusive rights on this document All diffusion all copies all entire or partial production by any process as long as it is made without the authorization of INGENICO the promoter will be considered as illicit and will form an infringement penalized by the clauses L 335 2 and following of the Code de la propri t intellectuelle INGENICO keeps the right without notice to modify the characteristics and the functions of this device INGENICO is not responsible for any use of this device which would be non consistent with the present document Your contact Ingenico 192 avenue Charles de Gaulle 92200 Neuilly sur Seine
16. the base i 13 3 2 Battery set up and charging i 14 d d Terminal connections eee eeereeerereee nnns 16 3 4 Installing a SIM card and a full format card 19 3 5 Troubleshooting PORNO 21 Recommendations 22 asa idioteces ii 23 4 1 CCUNO RR TN 23 4 2 a 23 4 3 Switched Telephone Network STN erre 24 4 4 FURO IGN salino 24 4 5 co A 24 4 6 WEEE uste 25 Nicla 26 Ingenico 7780 Thank you for choosing an INGENICO product We hope that you will be fully satisfied with your new terminal In order to fully meet the requirements of our different customer users the new Ingenico terminal comes in different models Ingenico 5100 countertop Ingenico 5300 hand over Ingenico 7300 portable Your model the Ingenico 7780 is a portable Bluetooth technology terminal Effective processor 32 bits inside Highly secured EMV level 2 certified Ingenico 7780 features a new ergonomic design that provides a friendly interface for the user Easy loading printer to load paper easier and quicker Large graphic display with adjustable contrast Fast communications The environment is also a priority for Ingenico Lighter packaging Use of non toxic products Recyclable plastics Please read this manual to understand and make the best use of your terminal It presents the terminal and its different characteristics of
17. uel injection systems particularly in insufficiently shielded systems Exposure to RF Energy There is some public concern about the possible health effects of using cellular equipment Although research on health effects from RF energy has focused for many years on the current RF technology scientists have begun research on newer Bluetooth technology technologies After existing research had been reviewed and compliance to all applicable safety standards had been tested it has been concluded that the product is completely safe to use 4 5 General safety Electronic Device Most electronic equipment for example in hospitals and motor vehicles are shielded from RF energy However RF energy may affect some damaged or improperly shielded electronic equipment Vehicle Electronic Equipment Check with your vehicle manufacturer s representative to determine 1f on board electronic equipment is adequately shielded from RF energy Medical Electronic Equipment Consult the manufacturer of any personal medical devices such as pacemakers hearing aids etc to determine 1f they are adequately shielded from external RF energy Turn your Terminal OFF in health care facilities when any signs in the area instruct you to do so Hospitals or health care facilities may be using RF monitoring equipment Aircraft Warning Turn your Terminal OFF before boarding any aircraft use on the ground only with the crew s permission Do not use it in the air
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