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IBM THINKPAD X41 User's Manual

1. message is displayed at the lower left of the screen press the blue Access IBM button The Rescue and Recovery workspace opens A window such as this will appear 1 2 Rescue and Recovery System Information Event Viewer Warranty Status Help E Restart Introduction Rescue and Restor oO Welcome to Rescue and Recovery Recovery overview in f Rescue files Restore your system Create migration fil Configure Configuration overs Recover password Access BIOS Communicate Communication ow Open browser Download files Map network drive Troubleshoot Diagnostic overview Boot from another After the Rescue and Recovery workspace opens you can do the following e Rescue and Restore your files folders or backups e Configure your system settings and passwords e Communicate by using the internet and link to the ThinkPad support site e Troubleshoot and diagnose problems using diagnostics In the top panel of the Rescue and Recovery workspace you can click the following to open other pages or exit the utility Events Viewer provides general information about application security and system events It also provides error and warning information for each event System Information enables you to see key hardware and software information about your computer This information might be valuable when trying to diagnose problems Chapter 2 Solving computer p
2. A A startup problem 26 battery Extended Life Battery 36 problems 25 replacing 35 BIOS Setup Utility 30 C carrying the computer 6 cleaning the computer 10 computer screen 24 configuration setup 30 Customer replaceable unit CRU 73 parts list 73 D diagnosing problems 12 E environment 6 error messages 12 errors without messages 17 F features 4 fingerprint reader authentication problems 28 care 10 front view 2 H hard disk problems 26 upgrading 32 help and service 42 around the world 44 by telephone 42 by Web 42 hibernation problems 21 important tips 6 K tips important 6 TrackPoint problems 20 keyboard troubleshooting 12 problems 19 L W warranty l cations 2 information 47 73 P Web help by 42 password problems 19 setting 7 PC Doctor for Windows 12 power switch problems 19 problem A startup 26 problems battery 25 computer screen 24 diagnosing 12 fingerprint reader 28 hard disk 26 hibernation 21 keyboard 19 password 19 power management 21 power switch 19 standby 21 troubleshooting 12 Product Recovery program 31 R rear view 2 recovering preinstalled software 31 Recovery Repair diskette 31 Regulatory Notice xvii S safety instruction v setup BIOS 30 configuration 30 specifications 5 standby problems 21 storage device upgrading 32 T Tablet Digitizer Pen tips 7 tablet mode tips 7 telephone help by 42 Lenovo 2005 Portions IBM Corp
3. Refer to the Startup menu of the BIOS Setup Utility Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want 28 ThinkPad X41 Tablet Service and Troubleshooting Guide Solving computer problems Also make sure that the device from which the computer starts is enabled In the startup menu in the BIOS Setup Utility make sure that the device is included in the Boot priority order list If it is included in the Excluded from boot order list it is disabled Select the entry for it in the list and press the x key This moves the entry to the Boot priority order list Problem The computer does not respond Solution IRQs for the PCI are all set as 11 The computer does not respond because it cannot share the IRQ with other devices Refer to the ThinkPad Configuration Program Problem The computer cannot connect to the local network shared devices or network printers but can connect to the Internet Solution On your desktop click the Symantec Client Security icon then click the Symantec Home and Office Networking Wizard icon and follow the instructions Problem The computer can not play a CD or the sound quality is not good Solution Be sure that the disk meets the standards for your country Usually a disk that meets the local standards is marked with a CD logo on the label If you use a disc that does not meet these standards we cannot guarante
4. s conformity to its Specifications The following paragraphs are added to this section The limitation period for consumers in action for breach of warranty is the statutory period as a minimum In case your Service Provider is unable to repair a Lenovo Machine you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded The second paragraph does not apply What Lenovo Will Do to Correct Problems The following is added to this section During the warranty period Lenovo will reimburse you for the transportation charges for the delivery of the failing Machine to IBM Service Limitation of Liability The following paragraph is added to this section The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by Lenovo with fraud or gross negligence and for express warranty The following sentence is added to the end of item 2 Lenovo s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence EGYPT Limitation of Liability The following replaces item 2 in this section as to any other actual direct damages Lenovo s liability will be limited to the total amount you paid for the Machine that is the subject of the claim Applicability of suppliers resellers and Servic
5. 2005 83 84 ThinkPad X41 Tablet Service and Troubleshooting Guide Part Number 39T9259 Printed in China 1P P N 3979259
6. Cumbernauld Scotland G68 9JX To inquire about an order contact ibm_smartsuite modusmedia com In Asia Pacific Countries Via the Internet http smartsuite modusmedia com Mail address IBM Lotus Notes and SmartSuite Program Modus Media International 80 ThinkPad X41 Tablet Service and Troubleshooting Guide eFulfillment Solution Center 750 Chai Chee Road 03 10 14 Technopark at Chai Chee Singapore 469000 Fax 65 6448 5830 To inquire about an order contact Smartsuiteapac modusmedia com Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo PS 2 Rescue and Recovery ThinkLight ThinkPad ThinkVantage TrackPoint Ultrabay UltraBase UltraNav The following terms are trademarks of International Business Machines Corporation in the United States other countries or both IBM used under license IBM logo used under license Approach Domino Freelance Graphics Lotus Lotus Notes Lotus Organizer SmartSuite Word Pro 1 2 3 Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States other countries or both Intel Pentium and Intel SpeedStep are trademarks of Intel Corporation in the United States and or other countries Other company product or service names may be trademarks or service marks of others Appendix D Notices 81 82 ThinkPad X41 Tablet Service and Troubleshooting Guide Index
7. X41 Tablet Service and Troubleshooting Guide Using the Extended Life Battery 5 Push the eject latch of the battery until the battery lifts up then remove it H Chapter 2 Solving computer problems 39 Using the Extended Life Battery 40 ThinkPad X41 Tablet Service and Troubleshooting Guide Chapter 3 Getting help and service Getting help and service Getting help on the Web Lenovo 2005 Portions IBM Corp 2005 42 42 Calling the Customer Support Center Getting help around the world 42 44 41 Getting help and service Getting help and service If you need help service technical assistance or just want more information about ThinkPad computers you will find a wide variety of sources available from Lenovo to assist you This section contains information about where to go for additional information about ThinkPad computers what to do if you experience a problem with your computer and whom to call for service should it be necessary Microsoft Service Packs are the latest software source for Windows product updates They are available via Web download connection charges may apply or via CD ROM For more specific information and links go to www microsoft com For technical assistance with installation of or questions related to Service Packs for your preloaded Microsoft Windows product refer to the Microsoft Product Support Services Web site at http support microsoft com d
8. and you hear five beeps have the computer serviced If you hear 4 cycles of 4 beeps each the Security Chip has a problem Have the computer serviced Problem When I turn on the machine only a white pointer appears on a blank screen Solution Reinstall your operating system and turn on the computer If you still see only the pointer on the screen have the computer serviced Problem My screen goes blank while the computer is on Solution Your screen saver or power management may be enabled Move the TrackPoint or press a key to exit the screen saver or press the power switch to resume from standby or hibernation Problem The DOS full screen looks smaller Solution If you use a DOS application that supports only 640x480 resolution VGA mode the screen image might look slightly distorted or appear smaller than the display size This is to maintain compatibility with other DOS applications To expand the screen image to the same size as the actual screen start the ThinkPad Configuration Program and click LCD then enable the Screen expansion function The image might still look slightly distorted Note If your computer has a screen expansion function you can use the Fn F8 keys to expand the screen image 18 ThinkPad X41 Tablet Service and Troubleshooting Guide Solving computer problems A password problem Problem I forgot my password Solution If you forgot your power on password you must take your
9. appeal and shall be in writing and set forth the findings of fact and the conclusions of law The number of arbitrators shall be three with each side to the dispute being entitled to appoint one arbitrator The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings Vacancies in the post of chairman shall be filled by the president of the Philippine Dispute Resolution Center Inc Other vacancies shall be filled by the respective nominating party Proceedings shall continue from the stage they were at when the vacancy occurred If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its the first appointed arbitrator shall be the sole arbitrator provided that the arbitrator was validly and properly appointed All proceedings shall be conducted including all documents presented in such proceedings in the English language The English language version of this Statement of Limited Warranty prevails over any other language version SINGAPORE Limitation of Liability The words SPECIAL and ECONOMIC in item 3 in the fifth paragraph are deleted EUROPE MIDDLE EAST AFRICA EMEA THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES The terms of this Statement of Limited Warranty apply to Machines purchased from Lenovo or a Lenovo reseller How to Obtain Warranty Service Add the following paragraph in W
10. countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to www lenovo com think support click Warranty and follow the instructions on the screen ThinkPad X41 Tablet Service and Troubleshooting Guide Appendix A Wireless related information Wireless interoperability Wireless LAN Mini PCI Adapter is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum DSSS and or Orthogonal Frequency Division Multiplexing OFDM radio technology and is compliant to e The IEEE 802 11a b g Standard on Wireless LANs as defined and approved by the Institute of Electrical and Electronics Engineers e The Wireless Fidelity WiFi certification as defined by the WECA Wireless Ethernet Compatibility Alliance Bluetooth Daughter Card is designed to be interoperable with any Bluetooth product that is compliant to Bluetooth Specification 1 1 and 1 2 as defined by the Bluetooth SIG Following profiles are supported by Bluetooth Daughter Card e Generic Access e Service Discovery e Serial Port e Dial up Networking e FAX e LAN Access using PPP e Personal Area Network e Generic Object Exchange e Generic Object Push e File Transfer e Synchronization e Audio Gateway e Headset e Printer e Human Interface Devices Ke
11. 46 266 4724 Both of the above numbers will be answered with a Japanese language voice prompt For telephone support in English please wait for the Japanese voice prompt to end and an operator will answer Please ask for English support please and your call will be transferred to an English speaking operator PC Software 0120 558 695 Overseas calls 81 44 200 8666 Japanese Korea 1588 5801 Korean Latvia 386 61 1796 699 Lithuania 386 61 1796 699 Luxembourg 352 298 977 5063 French Malaysia 1800 88 8558 English Bahasa Melayu Malta 356 23 4175 Mexico 001 866 434 2080 Spanish Middle East 44 0 1475 555 055 Netherlands 31 20 514 5770 Dutch New Zealand 0800 446 149 English Nicaragua 255 6658 Spanish Norway 6681 1100 30 day up and running support 8152 1550 Warranty service and support Norwegian Panama 206 6047 Spanish Peru 0 800 50 866 Spanish Philippines 1800 1888 1426 63 2 995 8420 English Filipino Poland 48 22 878 6999 Portugal 351 21 892 7147 Portuguese Romania 4 021 224 4015 70 ThinkPad X41 Tablet Service and Troubleshooting Guide Country or Region Telephone Number Russian Federation 7 095 940 2000 Russian Singapore 1800 3172 888 English Bahasa Melayu Slovakia 421 2 4954 1217 Slovenia 386 1 4796 699 Spain 9
12. 8201 Toll Free within the Dominican Republic 1 200 1929 Spanish Ecuador 1 800 426911 Spanish 68 ThinkPad X41 Tablet Service and Troubleshooting Guide Country or Region Telephone Number El Salvador 250 5696 Spanish Estonia 386 61 1796 699 Finland 09 459 6960 30 day up and running support 358 800 1 4260 Warranty service and support Finnish France 0238 557 450 30 day up and running support Hardware 0810 631 213 Warranty service and support Software 0810 631 020 Warranty service and support French Germany 07032 15 49201 30 day up and running support 01805 25 35 58 Warranty service and support German Greece 30 210 680 1700 Guatemala 335 8490 Spanish Honduras Tegucigalpa amp San Pedro Sula 232 4222 San Pedro Sula 552 2234 Spanish Hungary 36 1 382 5720 India 1600 44 6666 Alternate Toll Free 91 80 26788940 English Indonesia 800 140 3555 62 21 251 2955 English Bahasa Indonesian Ireland 01 815 9202 30 day up and running support 01 881 1444 Warranty service and support English Italy 02 7031 6101 30 day up and running support 39 800 820094 Warranty service and support Italian Appendix B Warranty information 69 Country or Region Telephone Number Japan Desktop Toll free 0120 887 870 For International 81 46 266 4724 ThinkPad Toll free 0120 887 874 For International 81
13. Customer replaceable units CRUs For your ThinkPad computer the following parts are designated Customer Replaceable Unit CRU parts Listed below are the CRUs and the documentation where removal replacement instructions are located Service and Setup ThinkVantage Online Online Troubleshooting Poster Productivity Hardware Video Guide Center Maintenance Manual Tier 1 CRUs Battery X X X X AC adapter and X power cord Trackpoint cap X X Hard disk drive X X X X Phone line cord X Memory X X X X Tablet Digitizer X X Pen Snap on bracket X X X Tier 2 CRUs Communication X X X Daughter Card Mini PCI Card X X X Keyboard X X X You can find instructions for replacing CRUs in your on board help To start ThinkVantage Productivity Center press the blue Access IBM button on your ThinkPad If you are unable to access these instructions or if you have difficulty replacing a CRU you can use either of the following additional resources Lenovo 2005 Portions IBM Corp 2005 73 e The Online Hardware Maintenance Manual and Online Videos available on the Support Web site http www lenovo com think support site wss document do Indocid part video e The Customer Support Center For the telephone number of the Support cae for your country or region see Worldwide telephone list on page 74 ThinkPad X4 Tablet Service and Troubleshooting Guide Appendix D Not
14. Digitizer Pen 1 year Appendix B Warranty information 65 Types of Machine Warranty Type Country or Region of Purchase Warranty period Service 1869 US Parts and Labor 3 years 6 Battery pack and Tablet 1 Digitizer Pen 1 year Note Your ThinkPad X41 Tablet computer is shipped with five replacement tips for the X41 Tablet Digitizer Pen Be sure to store the pen tips in a secure place for future use The pen tips will not be covered under the digitizer pen or computer warranty Types of Warranty Service If required your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below Scheduling of service will depend upon the time of your call and is subject to parts availability Service levels are response time objectives and are not guaranteed The specified level of warranty service may not be available in all worldwide locations additional charges may apply outside your Service Provider s normal service area contact your local Service Provider representative or your reseller for country and location specific information 1 Customer Replaceable Unit CRU Service Lenovo will ship CRUs to you for you to install Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools CRU information and replacement instructions are shipped with y
15. and rewind the video clip Note If a bootable device is attached to the computer and the boot priority of that device is higher than IDE HDD the computer boots from that device XX ThinkPad X41 Tablet Service and Troubleshooting Guide Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a an n ao ot A Specifications Features bea ode oe Je ed Caring for your ThinkPad computer Lenovo 2005 Portions IBM Corp 2005 l Your ThinkPad at a glance Your ThinkPad at a glance Front view System status indicators Computer display Access IBM button Power button Fingerprint reader TrackPoint oO Qn SA Infrared port PC Card slot SD Card slot Microphone jack Stereo headphone jack 2 ThinkPad X41 Tablet Service and Troubleshooting Guide Your ThinkPad at a glance Rear view Monitor connector Power jack Chapter 1 Overview of your new ThinkPad computer 3 Features Features Processor Intel Pentium M processor Memory e PC2 4200 double data rate II DDR2 synchronous dynamic random access memory DRAM Storage device e 1 8 inch hard disk drive Display The color display uses TFT technology e Size 12 1 inch e Resolution LCD 1024 by 768 External monitor Up to 2048 by 1536 e Tablet Digitizer e Brightness control Keyboard e 87 key 88 key or 92 key including Fn key and Forward and Backward keys e Fingerprint reader o
16. arbitrators shall be three with each side to the dispute being entitled to appoint one arbitrator The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings Vacancies in the post of chairman shall be filled by the president of the Bar Council of India Other vacancies shall be filled by the respective nominating party Proceedings shall continue from the stage they were at when the vacancy occurred 54 ThinkPad X41 Tablet Service and Troubleshooting Guide If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its the first appointed arbitrator shall be the sole arbitrator provided that the arbitrator was validly and properly appointed All proceedings shall be conducted including all documents presented in such proceedings in the English language The English language version of this Statement of Limited Warranty prevails over any other language version JAPAN Governing Law The following sentence is added to this section Any doubts concerning this Statement of Limited Warranty will be initially resolved between us in good faith and in accordance with the principle of mutual trust MALAYSIA Limitation of Liability The word SPECIAL in item 3 of the fifth paragraph is deleted NEW ZEALAND What this Warranty Covers The following paragraph is added to this section The warranties specified in
17. button and open ThinkVantage Productivity Center Problem The scrolling or magnifying glass function does not work Solution Check the mouse driver in the Device Manager window and make sure that the PS 2 TrackPoint driver is installed Standby and hibernation problems Problem The computer enters standby mode unexpectedly Solution If the processor overheats the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components Also check the settings for standby mode using Power Manager Problem The computer enters standby mode immediately after Power on self test POST the standby indicator light turns on Solution Make sure that e The battery is charged Chapter 2 Solving computer problems 21 Solving computer problems e The operating temperature is within the acceptable range Refer to Specifications on page 5 If these items are correct have the computer serviced Problem The critical low battery error message is displayed and the computer immediately turns off Solution The battery power is getting low Connect the ac adapter to the computer or replace the battery with a fully charged one Problem When you take action to return from standby mode the computer display remains blank Solution Check whether an external monitor was disconnected while the computer was in standby mode Do not disconnect the external
18. computer to a Lenovo authorized servicer or marketing representative to have the password canceled If you forgot your hard disk password Lenovo authorized servicer will not reset your password or recover data from the hard disk You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced Proof of purchase is required and a fee will be charged for parts and service If you forgot your supervisor password Lenovo will not reset your password You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts and service A power switch problem Problem The system does not respond and you cannot turn off the computer Solution Turn off the computer by pressing and holding the power switch for 4 seconds or more If the computer is still not reset remove the ac adapter and the battery Keyboard problems Problem All or some of the keys on the keyboard do not work Solution If an external PS 2 keyboard is connected the numeric keypad on your computer does not work Use the numeric keypad on the external keyboard If an external numeric keypad or a mouse is connected 1 Turn off the computer 2 Remove the external numeric keypad or the mouse 3 Turn on the computer and try using the keyboard again If the keyboard problem is reso
19. consequence of the fulfillment of its obligations under or in connection with this Statement of Limited Warranty is limited to the compensation of only those damages and losses proved and actually arising as an immediate and direct consequence of the non fulfillment of such obligations if Lenovo is at fault for a maximum amount equal to the charges you paid for the Machine that has caused the damages The above limitation shall not apply to damages for bodily injuries including death and damages to real property and tangible personal property for which Lenovo is legally liable 2 UNDER NO CIRCUMSTANCES IS LENOVO ITS SUPPLIERS RESELLERS OR SERVICE PROVIDERS LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY 1 LOSS OE OR DAMAGE TO DATA 2 INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES 3 LOST PROFITS EVEN IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES OR 4 LOSS OF BUSINESS REVENUE GOODWILL OR ANTICIPATED SAVINGS 60 ThinkPad X41 Tablet Service and Troubleshooting Guide THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED AUSTRIA The provisions of this Statement of Limited Warranty replace any applicable statutory warranties What this Warranty Covers The following replaces the first sentence of the first paragraph of this section The warranty for a Lenovo Machine covers the functionality of the Machine for its normal use and the Machine
20. monitor while the computer is in standby mode or hibernation mode If no external monitor is attached when the computer resumes the computer display remains blank and output is not displayed This restriction does not depend on the resolution value Press Fn F7 to bring up the computer display Note If you use the Fn F7 key combination to apply a persentation scheme press Fn F7 at least three times in three seconds and the image is displayed on the computer screen Problem The computer does not return from standby mode or the standby indicator stays on and the computer does not work Solution If the system does not return from standby mode it may have entered standby or hibernation mode automatically because the battery is depleted Check the standby indicator e If the standby indicator is on your computer is in standby mode Connect the ac adapter to the computer then press Fn e If the standby indicator is off your computer is in hibernation mode or power off state Connect the ac adapter to the computer then press power button to resume operation If the system still does not return from standby mode your system may stop responding and you cannot turn off the computer In this case you need to reset the computer If you have not saved your data it may be lost To reset the computer press and hold the power button for 4 seconds or more If the system is still not reset remove the ac adapter and the battery 22 Thi
21. need to dispose of a lithium battery you must comply with local ordinances and regulations Handling a disused ThinkPad battery pack Your ThinkPad computer has a lithium ion battery pack or a nickel metal hydride battery pack If you are a company ThinkPad computer user and need to dispose of a battery pack contact the proper person in IBM sales 78 ThinkPad X41 Tablet Service and Troubleshooting Guide service or marketing and follow that person s instructions You can also see the instructions at www ibm com jp pc recycle battery If you use a ThinkPad computer at home and need to dispose of a battery pack you must comply with local ordinances and regulations IBM Lotus Software Offer About the offer As a qualifying ThinkPad computer customer you are receiving a single limited license for the Lotus Notes standalone client This license entitles you to install and use this software on your new ThinkPad computer using one of the following options e Media for this software is not included in this offer If you do not already have the appropriate Lotus Notes Client you can order a CD and install the software onto your computer Use one of the methods listed on the following page to order e If you already have a licensed copy of the software you are entitled to make and use one additional copy of the software you have About IBM Lotus Notes With your standalone limited use Notes client you can integrate your mo
22. or gross negligence and for express warranty The following sentence is added to the end of item 2 Lenovo s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence HUNGARY Limitation of Liability The following is added at the end of this section The limitation and exclusion specified herein shall not apply to liability for a breach of contract damaging life physical well being or health that has been caused intentionally by gross negligence or by a criminal act The parties accept the limitations of liability as valid provisions and state that the Section 314 2 of the Hungarian Civil Code applies as the acquisition price as well as other advantages arising out of the present Statement of Limited Warranty balance this limitation of liability IRELAND What this Warranty Covers The following is added to this section 62 ThinkPad X41 Tablet Service and Troubleshooting Guide Except as expressly provided in these terms and conditions all statutory conditions including all warranties implied but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded Limitation of Liability The following replaces the terms of section in its entirety For the purposes of this section a Default means any act statement omission or negligence on the pa
23. parts Never attempt to open or service any battery Do not crush puncture or incinerate batteries or short circuit the metal contacts Do not expose the battery to water or other liquids Only recharge the battery pack strictly according to instructions included in the product documentation Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell If your battery is damaged or if you notice any discharge from your battery or the buildup of foreign materials on the battery leads stop using the battery and obtain a replacement from the battery manufacturer Batteries can degrade when they are left unused for long periods of time For some rechargeable batteries particularly Lithium Ion batteries leaving a battery unused in a discharged state could increase the risk of a battery short circuit which could shorten the life of the battery and can also pose a safety hazard Do not let rechargeable Lithium Ion batteries completely discharge or store these batteries in a discharged state Heat and product ventilation Computers generate heat when turned on and when batteries are charging Notebook PCs can generate a significant amount of heat due to their compact size Always follow these basic precautions e Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or
24. this section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited The Consumer Guarantees Act 1993 will not apply in respect of any goods which Lenovo provides if you require the goods for the purposes of a business as defined in that Act Limitation of Liability The following is added to this section Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993 the limitations in this Section are subject to the limitations in that Act PEOPLE S REPUBLIC OF CHINA PRC Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York United States of America except when local law requires otherwise PHILIPPINES Limitation of Liability Item 3 in the fifth paragraph is replaced by the following SPECIAL INCLUDING NOMINAL AND EXEMPLARY DAMAGES MORAL INCIDENTAL OR INDIRECT DAMAGES FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES OR Arbitration The following is added under this heading Disputes arising out of or in connection with this Statement of Limited Appendix B Warranty information 55 Warranty shall be finally settled by arbitration which shall be held in Metro Manila Philippines in accordance with the laws of the Philippines then in effect The arbitration award shall be final and binding for the parties without
25. 1 714 7983 91 397 6503 Spanish Sri Lanka 94 11 2448 442 English Sweden 08 477 4420 30 day up and running support 077 117 1040 Warranty service and support Swedish Switzerland 058 333 0900 30 day up and running support 0800 55 54 54 Warranty service and support German French Italian Taiwan 886 2 8723 9799 Mandarin Thailand 1 800 299 229 Thai Turkey 00800 211 4032 Turkish United Kingdom 01475 555 055 30 day up and running support Hardware 08705 500 900 Warranty service and support Software 08475 151 516 Warranty service and support English United States 1 800 426 7378 English Uruguay 000 411 005 6649 Spanish Venezuela 0 800 100 2011 Spanish Vietnam For northern area and Hanoi 84 4 8436675 For southern area and Ho Chi Minh City 84 8 8295160 English Vietnamese Guarantee supplement for Mexico This supplement is considered part of Lenovo s Statement of Limited Warranty and shall be effective solely and exclusively for products distributed and commercialized within Territory of the Mexican United States In the event of a conflict the terms of this supplement shall apply All software programs pre loaded in the equipment shall only have a thirty 30 day guarantee for installation defects from the date of purchase Lenovo Appendix B Warranty information 71 is not responsible for the information in such software programs and or any additional softwa
26. ENTS and follow on screen instructions Note This will permanently erase the entire contents of the hard disk and then restore software preinstalled by Lenovo Press F1 to open BIOS Setup or Enter to start the Predesktop Area If the computer still does not start call the Support Center Telephone numbers are listed in Worldwide telephone list on page 67 2010 Warning Your internal hard disk drive HDD may not function correctly on this system Ensure that your HDD is supported on this system and that the latest HDD firmware is installed If in the primary drive bay you are using a non IBM non Lenovo hard disk drive HDD or an old generation IBM HDD which is not supported by this system with the risk in mind you can still use it by pressing ESC If in the primary drive bay you are using a supported IBM Lenovo HDD with an old firmware you need to update its firmware to the latest The latest version is available at www lenovo com think support The power on password prompt A power on password or a supervisor password is set Type the password and press Enter to use the computer If the power on password is not accepted a supervisor password might have been set Type the supervisor password and press Enter If you still see the same error message have the computer serviced The hard disk password prompt A hard disk password is set Type the password and press Enter to use the computer If you st
27. Learn section for various topics that cover backing up and recovering Lenovo 2005 Portions IBM Corp 2005 xvii xviii ThinkPad X41 Tablet Service and Troubleshooting Guide Finding information with the Access IBM button Access IBM The blue Access IBM button can help you in many situations when your computer is working normally and even when it is not At your desktop press the Access IBM button to open ThinkVantage Productivity Center ThinkVantage Productivity Center is your on board computer help center that brings you informative illustrations and easy to follow instructions for getting started and staying productive You can also use the Access IBM button to interrupt the startup sequence of your computer and start the ThinkVantage Rescue and Recovery workspace Use the Rescue and Recovery workspace to do the following e Get essential system information e Troubleshoot problems using diagnostics e Restore your backups assuming you have made backups using the Rescue and Recovery program e Start the BIOS Setup Utility where you can view and change BIOS settings e Start a utility that enables you to change your startup sequence Some of the topics in your help system contain brief video clips that show you how to perform certain tasks such as replacing your battery inserting a PC Card or upgrading your memory Use the controls shown to play pause Lenovo 2005 Portions IBM Corp 2005 xix
28. R NO CIRCUMSTANCES IS LENOVO ITS SUPPLIERS RESELLERS OR SERVICE PROVIDERS LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE 2 LOSS OF OR DAMAGE TO DATA 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES OR 4 LOST PROFITS BUSINESS REVENUE GOODWILL OR ANTICIPATED SAVINGS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Governing Law Both you and Lenovo consent to the application of the laws of the country in which you acquired the Machine to govern interpret and enforce all of your 50 ThinkPad X41 Tablet Service and Troubleshooting Guide and Lenovo s rights duties and obligations arising from or relating in any manner to the subject matter of this Statement of Limited Warranty without regard to conflict of law principles THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION Jurisdiction All of our rights duties and obligations are subject to the courts of the country in which you acquired the Machine Part 2 Country unique Terms AMERICAS ARGENTINA Jurisdiction The following is added after the first sentence Any litigation arising from this
29. Statement of Limited Warranty will be settled exclusively by the Ordinary Commercial Court of the city of Buenos Aires BOLIVIA Jurisdiction The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the courts of the city of La Paz BRAZIL Jurisdiction The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the court of Rio de Janeiro RJ CHILE Jurisdiction The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Civil Courts of Justice of Santiago COLOMBIA Jurisdiction The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Judges of the Republic of Colombia ECUADOR Jurisdiction The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Judges of Quito Appendix B Warranty information 51 MEXICO Jurisdiction The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Federal Courts of Mexico City Federal District PARAGUAY Jurisdiction The following is added after the first sentence Any
30. The Predesktop Area in the HDD is broken If you need to use the Predesktop Area get a Recovery CD then recover the Predesktop Area using it Errors without messages Problem When I turn on the machine nothing appears on the screen and the machine does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer then turn it on again and listen again If you are using an external monitor refer to Computer screen problems on page Solution If a power on password is set press any key to display the power on password prompt and then type the correct password and press Enter If the power on password prompt does not appear the brightness level might be set to minimum brightness Adjust the brightness level by pressing the Fn Home If the screen still remains blank make sure that e The battery is installed correctly Chapter 2 Solving computer problems 17 Solving computer problems e The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet e The computer power is on Turn on the power switch again for confirmation If these items are properly set and the screen remains blank have the computer serviced Problem When I turn on the machine nothing appears on the screen but I hear two or more beeps Solution Make sure that the memory card is installed correctly If it is but the screen is still blank
31. ThinkPad X41 Tablet Service and Troubleshooting Guide ThinkPad X41 Tablet Service and Troubleshooting Guide Note Before using this information and the product it supports be sure to read the general information under Important safety information on page v Appendix A Wireless related information on page 45 Appendix B Warranty information on page 47 and Appendix D Notices on page 75 First Edition November 2005 Copyright Lenovo 2005 Portions Copyright International Business Machines Corporation 2005 All rights reserved U S GOVERNMENT USERS RESTRICTED RIGHTS Our products and or services are provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited if any or the standard terms of this commercial license or if the agency is unable to accept this Program under these terms then we provide this Program under the provisions set forth in Commercial Computer Software Restricted Rights at FAR 52 227 19 when applicable or under Rights in Data General FAR 52 227 14 Alternate M Contents Important safety information m aN Conditions that require immediate action ay General safety aia mer ake er wa ae eV Service fe a NL Power cords and power adapters oo Vii Extension cords and related devices viii Plugs and outlets Viii Batte
32. a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Use only No 26 AWG or larger thicker telephone cable Laser compliance statement An optical storage drive device such as a CD ROM CD RW DVD ROM drive and SuperDisk which can be installed in the ThinkPad computer is a laser product The drive s classification label shown below is on the surface of the drive CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 KLASS 1 LASER APPARAT The drive is certified by the manufacturer to comply with the requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class I laser products at the date of manufacture In other countries the drive is certified to conform to the requirements of TEC825 and EN60825 for Class 1 laser products xiv ThinkPad X41 Tablet Service and Troubleshooting Guide A DANGER Do not open the optical storage drive unit no user adjustments or serviceable parts are inside Use of controls adjustments or the performance of procedures other than those specified might result in hazardous radiation exposure Class 1 laser products are not considered hazardous The design of the laser system and the optical storage drive ensures that ther
33. achine at your request The warranty is voided by removal or alteration of identification labels on the Machine or its parts Lenovo does not warrant uninterrupted or error free operation of a Machine Any technical or other support provided for a Machine under warranty such as assistance with how to questions and those regarding Machine set up and installation is provided WITHOUT WARRANTIES OF ANY KIND How to Obtain Warranty Service Warranty service may be provided by Lenovo IBM your reseller if authorized to perform warranty service or an authorized warranty service provider Each of them is referred to as a Service Provider If the Machine does not function as warranted during the warranty period contact a Service Provider If you do not register the Machine with Lenovo you may be required to present proof of purchase as evidence of your entitlement to warranty service What Lenovo Will Do to Correct Problems When you contact a Service Provider for service you must follow the problem determination and resolution procedures that we specify An initial diagnosis of your problem can be made either by a technician over the telephone or electronically by access to a support website The type of warranty service applicable to your Machine is specified in Part 3 Warranty Information You are responsible for downloading and installing designated software updates from a support web site or from other electronic me
34. al inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo product specifications or warranties Nothing in this document shall operate as an express or implied license or Lenovo 2005 Portions IBM Corp 2005 75 indemnity under the intellectual property rights of Lenovo or third parties All information contained in this document was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vaty Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this Lenovo product and use of those Web sites is at your own risk Any performance data contained herein was determin
35. alter the terms of your purchase agreement or the Lenovo Statement of Limited Warranty Customer safety is important to Lenovo Our products are developed to be safe and effective However personal computers are electronic devices Power cords power adapters and other features can create potential safety risks that can result in physical injury or property damage especially if misused To reduce these risks follow the instructions included with your product observe all warnings on the product and in the operating instructions and review the information included in this document carefully By carefully following the information contained in this document and provided with your product you can help protect yourself from hazards and create a safer computer work environment Note This information includes references to power adapters and batteries In addition to mobile personal computers Lenovo ships some products such as speakers or monitors with external power adapters If you have such a product this information applies to your product In addition your computer product may contain a coin sized internal battery that provides power to your system clock even when the machine is unplugged so the battery safety information applies to all computers Conditions that require immediate action Products can become damaged due to misuse or neglect Some product damage is serious enough that the product should not be used again until it has be
36. and communication cables is hazardous To avoid shock hazard connect and disconnect cables as shown below when installing moving or opening the covers of this product or attached devices If the 3 pin power cord is provided with this product it must be used with a properly grounded outlet X ThinkPad X41 Tablet Service and Troubleshooting Guide To Connect To Disconnect Turn everything OFF Turn everything OFF Win g Az SA First attach all cables to devices p ART FEA in First remove the power cord from the outlet a OE h Attach the signal cables to receptacles gt B w Remove signal cables from receptacles Attach the power cord to an outlet gt 8 a p Remove all cables from devices P f alot Turn the device ON Bey t Important safety information xi A DANGER Reduce the risk of fire and electric shock by always following basic safety precautions including the following Do not use your computer in or near water During electrical storms Do not use your computer with the telephone cable connection Do not connect the cable to or disconnect it from the telephone outlet on the wall A DANGER The battery pack should be stored at room temperature charged to approx 30 to 50 of capacity We recommend that battery pack be c
37. ask Checksum of the supervisor password in the EEPROM is not correct Checksum of the supervisor password in the EEPROM is not correct The system board should be replaced Have the computer serviced 0182 Bad CRC2 Enter BIOS Setup and load Setup defaults Checksum of the CRC2 setting in the EEPROM is not correct Press F1 to go to BIOS Setup Utility Press F9 and then Enter to load the default setting Press F10 and then Enter to restart the system 0185 Bad startup sequence settings Enter BIOS Setup and load Setup defaults Checksum of the startup sequence setting in the EEPROM is not correct Press F1 to go to BIOS Setup Utility Press F9 and then Enter to load the default setting Press F10 and then Enter to restart the system 0187 EAIA data access error The access to EEPROM is failed Have the computer serviced 0188 Invalid RFID serialization information area The EEPROM checksum is not correct block 0 and 1 or block 6 The system board should be replaced and the box serial number needs to be reinstalled Have the computer serviced 0189 Invalid RFID configuration information area The EEPROM checksum is not correct block 4 and 5 The system board should be replaced and the UUID needs to be reinstalled Have the computer serviced 0190 Critical low battery error The computer turned off because the battery is low Connect the ac adapter to the computer and charge the b
38. ation mode If the main battery is attached and has enough power enter standby mode 2 Disconnect the ac adapter and all cables from the computer 3 Close the computer display and turn the computer over 36 ThinkPad X41 Tablet Service and Troubleshooting Guide Using the Extended Life Battery 4 Attach the snap on bracket to the Extended Life Battery as shown in the drawing below 5 Align the guides of the Extended Life Battery with the holes of the computer 6 Gently push the battery into place until you hear a click The battery is attached to the docking connector of the computer Chapter 2 Solving computer problems 37 Using the Extended Life Battery 7 Slide the latch as the arrow shows 8 Turn the computer over again Connect the ac adapter and the cables to the computer To remove the battery from the computer do the following 1 Check the state of the main battery If it is not attached or if it is attached and is almost discharged turn off your computer or enter hibernation mode If the main battery is attached and has enough power enter standby mode Note If the main battery is attached but is almost discharged when you remove the Extended Life Battery from the computer in standby mode your computer may shut down 2 Disconnect the ac adapter and all cables from the computer 3 Close the computer display and turn the computer over 4 Slide the latch as shown 38 ThinkPad
39. attery or replace the battery with a fully charged one 0191 System Security Invalid remote change requested The system configuration change has failed Confirm the operation and try again To clear the error enter the BIOS Setup Utility press F9 to set values to default then press F10 to save changes 0192 System Security Embedded Security hardware tamper detected The Security Chip has been replaced with a different one Have the computer serviced 0199 System Security Security password retry count exceeded This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter the BIOS Setup Utility 01C8 More than one modem devices are found Remove one of them Press lt Esc gt to continue Remove either a Modem Mini PCI Card or a Modem Daughter Card Otherwise press Esc to ignore the warning message If it does not solve this problem have the computer serviced 01C9 More than one Ethernet devices are found Remove one of them Press lt Esc gt to continue Your ThinkPad computer has a built in Ethernet feature and you cannot add another such feature by installing an Ethernet device If this error message is displayed remove the Ethernet device that you installed Otherwise press Esc to ignore the warning message If this does not solve the problem have the computer serviced C
40. ccept unlimited liability for a death or personal injury caused by the negligence of Lenovo and b any breach of its obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982 or any statutory modification or re enactment of either such Section 2 Lenovo will accept unlimited liability subject always to the Items for Which Lenovo is Not Liable below for physical damage to your tangible property resulting from the negligence of Lenovo 3 Lenovo s entire liability for actual damages for any one Default will not in any event except as provided in items 1 and 2 above exceed 125 of the total purchase price payable or the charges for the Machine directly relating to the Default These limits also apply to Lenovo s suppliers resellers and Service Providers They state the maximum for which Lenovo and such suppliers resellers and Service Providers are collectively responsible Items for Which Lenovo is Not Liable Save with respect to any liability referred to in item 1 above under no circumstances is Lenovo or any of its suppliers resellers or Service Providers liable for any of the following even if Lenovo or they were informed of the possibility of such losses 1 loss of or damage to data 2 special indirect or consequential loss or 3 loss of profits business revenue goodwill or anticipated savings 64 ThinkPad X41 Tablet Service and Troubleshooting G
41. cted Engineering Changes ECs available that apply to your hardware 42 ThinkPad X41 Tablet Service and Troubleshooting Guide Getting help and service The following items are not covered e Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Note All warranted parts contain a 7 character identification in the format FRU XXXXXXX e Identification of software problem sources e Configuration of BIOS as part of an installation or upgrade e Changes modifications or upgrades to device drivers e Installation and maintenance of network operating systems NOS e Installation and maintenance of application programs To determine if your machine is in warranty and when the warranty expires go to www lenovo com think support and click Warranty then follow the instructions on the screen Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms Be sure to retain your proof of purchase to obtain warranty service If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Please ensure that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance please have the following information available e Machine Type and Model e Serial numbers of your computer monitor and other compo
42. ctionally equivalent to the item replaced The replacement assumes the warranty service status of the replaced item Your Additional Responsibilities Before your Service Provider exchanges a Machine or part you agree to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange 2 obtain authorization from the owner to have your Service Provider service a Machine that you do not own and 3 where applicable before service is provided a follow the service request procedures that your Service Provider provides b backup or secure all programs data and funds contained in the Machine and c provide your Service Provider with sufficient free and safe access to your facilities to permit Lenovo to fulfill its obligations 4 a ensure all information about identified or identifiable individuals Personal Data is deleted from the Machine to the extent technically possible b allow your Service Provider or a supplier to process on your behalf any remaining Personal Data as your Service Provider considers necessary to fulfill its obligations under this Statement of Limited Warranty which may include shipping the Machine for such processing to Appendix B Warranty information 49 other service locations around the world and c ensure that such processing complies wit
43. de available by Lenovo in the country in which you wish to obtain service If you purchase a Machine in a Middle Eastern or African country you may obtain warranty service for that Machine from a Service Provider within the country of purchase provided the Machine has been announced and made available by Lenovo in that country Warranty service in Africa is available within 50 kilometers of a Service Provider You are responsible for transportation costs for Machines located outside 50 kilometers of a Service Provider Governing Law The phrase the laws of the country in which you acquired the Machine is replaced by 1 the laws of Austria in Albania Armenia Azerbaijan Belarus Bosnia Herzegovina Bulgaria Croatia Georgia Hungary Kazakhstan Kyrgyzstan FYR Macedonia Moldova Poland Romania Russia Slovakia Slovenia Tajikistan Turkmenistan Ukraine Uzbekistan and FR Yugoslavia 2 the laws of France in Algeria Benin Burkina Faso Cameroon Cape Verde Central African Republic Chad Comoros Congo Republic Djibouti Democratic Republic of Congo Equatorial Guinea French Guiana French Polynesia Gabon Gambia Guinea Guinea Bissau Ivory Coast Lebanon Madagascar Mali Mauritania Mauritius Mayotte Morocco New Caledonia Niger Reunion Senegal Seychelles Togo Tunisia Vanuatu and Wallis amp Futuna 3 the laws of Finland in Estonia Latvia and Lithuania 4 the laws of England in Angola Bahrai
44. dia and following the instructions that your Service Provider provides Software updates may include basic input output system code called BIOS utility programs device drivers and other software updates 48 ThinkPad X41 Tablet Service and Troubleshooting Guide If your problem can be resolved with a Customer Replaceable Unit CRU e g keyboard mouse speaker memory hard disk drive your Service Provider will ship the CRU to you for you to install If the Machine does not function as warranted during the warranty period and your problem cannot be resolved over the telephone or electronically through your application of software updates or with a CRU your Service Provider will either at its discretion 1 repair it to make it function as warranted or 2 replace it with one that is at least functionally equivalent If your Service Provider is unable to do either you may return the Machine to your place of purchase and your money will be refunded As part of the warranty service your Service Provider may also install selected engineering changes that apply to the Machine Exchange of a Machine or Part When the warranty service involves the exchange of a Machine or part the item your Service Provider replaces becomes Lenovo s property and the replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least fun
45. diaCard Memory module 8 ThinkPad X41 Tablet Service and Troubleshooting Guide Caring for your ThinkPad computer Mini PCI Card Communication Daughter Card Cleaning the cover of your computer Occasionally clean your computer as follows 1 E O o N o o Prepare a mixture of a gentle kitchen use detergent one that does not contain abrasive powder or strong chemicals such as acid or alkaline Use 5 parts water to 1 part detergent Absorb the diluted detergent into a sponge Squeeze excess liquid from the sponge Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip Wipe the surface to remove the detergent Rinse the sponge with clean running water Wipe the cover with the clean sponge Wipe the surface again with a dry soft lint free cloth Wait for the surface to dry completely and remove any cloth fibers from the computer surface Cleaning your computer keyboard 1 2 Absorb some isopropyl rubbing alcohol on a soft dust free cloth Wipe each keytop surface with the cloth Wipe the keys one by one if you wipe several keys at a time the cloth may hook onto an adjacent key and possibly damage it Make sure that no liquid drips onto or between the keys Allow to dry To remove any crumbs and dust from beneath the keys you can use a camera blower with a brush or cool air from a hair drier Note Avoid spraying cleaner directly on the
46. display or the keyboard Cleaning your computer display 1 Gently wipe the display with a dry soft lint free cloth If you see a scratchlike mark on your display it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside Wipe or dust the stain gently with a soft dry cloth If the stain remains moisten a soft lint free cloth with water or a 50 50 mixture of isopropyl alcohol and water that does not contain impurities Wring out as much of the liquid as you can Chapter 1 Overview of your new ThinkPad computer 9 Caring for your ThinkPad computer 5 Wipe the display again do not let any liquid drip into the computer 6 Be sure to dry the display before closing it Care for the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly e Scratching the surface of the reader with a hard pointed object e Scraping the surface of the reader with your nail or anything hard e Using or touching the reader with a dirty finger If you notice any of the following conditions gently clean the surface of the reader with a dry soft lint free cloth e The surface of the reader is dirty or stained e The surface of the reader is wet e The reader often fails to enroll or authenticate your fingerprint 10 ThinkPad X41 Tablet Service and Troubleshooting Guide Chapter 2 Solving computer problems D
47. e that it will play or that if it does play the sound quality will be good fic PACT DIGITAL AUDIO Problem An application does not run correctly Solution Make sure that the problem is not being caused by the application Check that your computer has the minimum required memory to run the application Refer to the manuals supplied with the application Check the following e The application is designed to operate with your operating system e Other applications run correctly on your computer e The necessary device drivers are installed e The application works when it is run on some other computer Chapter 2 Solving computer problems 29 Solving computer problems If an error message appears while you are using the application program refer to the manuals supplied with the application On some models the following application programs may not run correctly Download the latest version from the Web site listed below e ThinkPad 2 5 inch Hard Disk Drive Firmware Update Utility version released before January 24 2005 The latest version is available at http www lenovo com think support e Drive Fitness Test v3 99 or earlier The latest version is available at http www hitachigst com hdd support download htm Notes 1 Lenovo does not guarantee the proper operation of the Drive Fitness Test 2 To use an additional hard disk drive update the firmware to the latest version If the application still d
48. e IBM IPLA visit http www ibm com software sla sladb nsf These programs are not for resale Proof of Entitlement The proof of purchase for your qualifying ThinkPad computer as well as this Offer document should be retained as your proof of entitlement Purchasing Upgrades Additional Licenses and Technical Support Software upgrades and technical support are available for a fee through IBM s Passport Advantage Program For information about purchasing additional licenses for Notes SmartSuite or other Lotus products visit http www ibm com or http www lotus com passport To order a CD Important Pursuant to this Offer you may order one CD media per license You will need to provide the 7 digit serial number of the new ThinkPad computer that you purchased The CD is provided at no charge however applicable shipping duties and taxes may be imposed by local jurisdictions Please allow 10 to 20 business days from receipt of your request for delivery In U S Or Canada Call 800 690 3899 In Latin American Countries Via the Internet http smartsuite modusmedia com Mail address IBM Lotus Notes and SmartSuite Program Modus Media International 501 Innovation Avenue Morrisville NC USA 27560 Fax 919 405 4495 To inquire about an order contact Smartsuite_ibm modusmedia com In European Countries Via the Internet http ibm modusmedia co uk Mail address IBM Lotus Notes and SmartSuite Program P O Box 3118
49. e Providers unchanged FRANCE Limitation of Liability The following replaces the second sentence of the first paragraph of this section Appendix B Warranty information 61 In such instances regardless of the basis on which you are entitled to claim damages from Lenovo Lenovo is liable for no more than items 1 and 2 unchanged GERMANY What this Warranty Covers The following replaces the first sentence of the first paragraph of this section The warranty for a Lenovo Machine covers the functionality of the Machine for its normal use and the Machine s conformity to its Specifications The following paragraphs are added to this section The minimum warranty period for Machines is twelve months In case your Service Provider is unable to repair a Lenovo Machine you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded The second paragraph does not apply What Lenovo Will Do to Correct Problems The following is added to this section During the warranty period transportation for delivery of the failing Machine to Lenovo or IBM service will be at Lenovo s expense Limitation of Liability The following paragraph is added to this section The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by Lenovo with fraud
50. e State or Territory CAMBODIA AND LAOS Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York United States of America CAMBODIA INDONESIA AND LAOS Arbitration The following is added under this heading Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Singapore in accordance with the Arbitration Rules of Singapore International Arbitration Center SIAC Rules then in effect The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law The number of arbitrators shall be three with each side to the dispute being entitled to appoint one arbitrator The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings Vacancies in the post of chairman shall be filled by the president of the SIAC Appendix B Warranty information 53 Other vacancies shall be filled by the respective nominating party Proceedings shall continue from the stage they were at when the vacancy occurred If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its the first appointed arbitrator shall be the sole arbitrator provided that the arbitra
51. e a short circuit particularly if the cord or power adapter has been stressed by misuse Liquids can also cause gradual corrosion of the power cord terminals and or the connector terminals on the adapter which can eventually result in overheating Important safety information vii Always connect power cords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins and or shows signs of overheating such as deformed plastic at the ac input or anywhere on the power adapter Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way Extension cords and related devices Ensure that extension cords surge protectors uninterruptible power supplies and power strips that you use are rated to handle the electrical requirements of the product Never overload these devices If power strips are used the load should not exceed the power strip input rating Consult an electrician for more information if you have questions about power loads power requirements and input ratings Plugs and outlets If a receptacle power outlet that you intend to use with your computer equipment appears to be damaged or corroded do not use the outlet until it is replaced by a qualified electrician Do
52. e display is facing the keyboard hold the display with one hand and use the Tablet Digitizer Pen If you hold the computer in one hand while using it in tablet mode do not expose it to excessive vibration shock or rotation Do not use the computer outdoors Do not expose it to rain If you put your computer in a carrying case put it into notebook mode and close the display Tips on using the Tablet Digitizer Pen Use only the Tablet Digitizer Pen that was shipped with your ThinkPad X41 Tablet computer or that you purchased with that computer as an option Chapter 1 Overview of your new ThinkPad computer 7 Caring for your ThinkPad computer Only this pen is designed for use with the ThinkPad X41 Tablet computer Any other pen might stick in the penholder or cause other problems The Tablet Digitizer Pen is not waterproof Take care not to soak or dip the pen in water Other important tips Your computer modem might use only an analog telephone network or public switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephone extension line because this could damage your modem Analog phone lines are often used in homes while digital phone lines are often used in hotels or office buildings If you are not sure which kind of phone line you are using contact your telephone company Your computer might have both an Ethernet connector and a modem connector If so be sur
53. e is no exposure to laser radiation above a Class 1 level during normal operation user maintenance or servicing Some drives contain an embedded Class 3A laser diode Note this warning A DANGER Emits visible and invisible laser radiation when open Avoid direct eye exposure Do not stare into the beam or view it directly with optical instruments A DANGER Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags Many PC products and accessories contain cords cables or wires such as power cords or cords to connect the accessory to a PC If this product has such a cord cable or wire then the following warning applies WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling Important safety information XV A DANGER Safety Notice for users in Australia Don t connect phone line while using tablet mode Save these instructions XVi ThinkPad X41 Tablet Service and Troubleshooting Guide Important notice for users Important regulatory notice for users The ThinkPad X41 Tablet computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use You are requested
54. e standby mode e If you still have the problem persists do the Solution in the problem below Problem The screen is unreadable or distorted Solution Make sure that e The display device driver is installed correctly e The screen resolution and color quality are correctly set e The monitor type is correct To check these settings do as follows 1 Right click on the desktop click Properties then click the Settings tab 2 Check whether the screen resolution and color quality are correctly set 3 Click Advanced 4 Click the Adapter tab 24 ThinkPad X41 Tablet Service and Troubleshooting Guide Solving computer problems 5 Make sure Mobile Intel R 915GM GMS 910GML Express Chipset Family is shown in the adapter information window 6 Click the Properties button Check the Device status box and make sure the device is working properly If not click the Troubleshooter button Click the Monitor tab Make sure the information is correct Click the Properties button Check the Device status box and make sure the device is working properly If not click the Troubleshooter button ooN Problem The screen stays on even after you turn off your computer Solution Press and hold the power switch for 4 seconds or more to turn off your computer then turn it on again Problem Missing discolored or bright dots appear on the screen every time you turn on your computer Solution This is an in
55. e to connect your communication cable to the correct one so your connector is not damaged See your on board help system for information on the location of these connectors press the Access IBM button to open ThinkVantage Productivity Center Register your ThinkPad products with Lenovo refer to the Web page www lenovo com register This can help authorities return your computer to you if it is lost or stolen Registering your computer also enables Lenovo to notify you about possible technical information and upgrades Only an authorized ThinkPad repair technician should disassemble and repair your computer Do not modify or tape the latches to keep the display open or closed Take care not to turn your computer over while the ac adapter is plugged in This could break the adapter plug Turn off your computer if you are replacing a device in a device bay or else verify that the device is warm or hot swappable If you exchange drives in your computer reinstall the plastic bezel faces if supplied Store your external and removable hard disk diskette CD DVD and CD RW DVD drives in the appropriate containers or packaging when they are not being used Before you install any of the following devices touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the device PC Card Smart Card Memory Card such as SD Card Memory Stick and MultiMe
56. ed in Part 3 Warranty Information The date on your invoice or sales receipt is the date of installation unless Lenovo or your reseller informs you otherwise Unless Lenovo specifies otherwise these warranties apply only in the country or region in which you purchased the Machine THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU IN THAT EVENT SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU Lenovo 2005 Portions IBM Corp 2005 47 What this Warranty Does not Cover This warranty does not cover the following e any software programs whether pre loaded or shipped with the Machine or installed subsequently e failure resulting from misuse accident modification unsuitable physical or operating environment or improper maintenance by you e failure caused by a product for which Lenovo is not responsible and e any non Lenovo products including those that Lenovo may procure and provide with or integrate into a Lenovo M
57. ed in a controlled environment Therefore the result obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Television output notice The following notice applies to models that have the factory installed television output feature This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Electronic emissions notices The following information refers to ThinkPad X41 Tablet machine type 1866 1867 1868 and 1869 Federal Communications Commission FCC Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection aga
58. elp and service Getting help on the Web Calling the Customer Support Getter Getting help around the world Appendix A Wireless related information Wireless interoperability Usage environment and your health Appendix B Warranty information Lenovo Statement of Limited Warranty Part 1 General Terms Part 2 Country unique Terms Part 3 Warranty Information Types of Warranty Service Worldwide telephone list Guarantee supplement for Mexico Appendix C Customer replacement units CRUs Customer replaceable we CRUs Appendix D Notices Notices Television output notice Electronic emissions notices os Federal Communications Commission FCC Declaration of Conformity Industry Canada Class B emission compliance statement European Union EMC Directive conformance statement Environmental notices for Japan IBM Lotus Software Offer Trademarks Index ol 32 39 36 41 42 42 42 44 45 45 45 47 47 47 sol 65 66 67 wl 73 73 75 LO 76 76 76 aes 77 78 lt 79 81 83 iii iv ThinkPad X41 Tablet Service and Troubleshooting Guide Important safety information m Note Please read important safety information first This information can help you safely use your ThinkPad computer Follow and retain all information included with your ThinkPad computer The information in this document does not
59. en inspected and if necessary repaired by an authorized servicer As with any electronic device pay close attention to the product when it is turned on On very rare occasions you might notice an odor or see a puff of smoke or sparks vent from your machine Or you might hear sounds like popping cracking or hissing These conditions might merely mean that an internal electronic component has failed in a safe and controlled mannet Lenovo 2005 Portions IBM Corp 2005 vV Or they might indicate a potential safety issue However do not take risks or attempt to diagnose the situation yourself Frequently inspect your computer and its components for damage or wear or signs of danger If you have any question about the condition of a component do not use the product Contact the Customer Support Center or the product manufacturer for instructions on how to inspect the product and have it repaired if necessary For a list of Service and Support phone numbers see Worldwide telephone list on page 67 In the unlikely event that you notice any of the conditions listed below or if you have any safety concerns with your product stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance e Power cords plugs power adapters extension cords surge protectors or power supplies that are cracked broken or damaged e Signs of ove
60. ent court of a Athens for Greece b Tel Aviv Jaffa for Israel c Milan for Italy d Lisbon for Portugal and e Madrid for Spain and 9 in the United Kingdom both of us agree to submit all disputes relating to this Statement of Limited Warranty to the jurisdiction of the English courts Arbitration The following is added under this heading In Albania Armenia Azerbaijan Belarus Bosnia Herzegovina Bulgaria Croatia Georgia Hungary Kazakhstan Kyrgyzstan FYR Macedonia Moldova Poland Romania Russia Slovakia Slovenia Tajikistan Turkmenistan Ukraine Uzbekistan and FR Yugoslavia all disputes arising out of this Statement of Limited Warranty or related to its violation 58 ThinkPad X41 Tablet Service and Troubleshooting Guide termination or nullity will be finally settled under the Rules of Arbitration and Conciliation of the International Arbitral Center of the Federal Economic Chamber in Vienna Vienna Rules by three arbitrators appointed in accordance with these rules The arbitration will be held in Vienna Austria and the official language of the proceedings will be English The decision of the arbitrators will be final and binding upon both parties Therefore pursuant to paragraph 598 2 of the Austrian Code of Civil Procedure the parties expressly waive the application of paragraph 595 1 figure 7 of the Code Lenovo may however institute proceedings in a competent court in the country of installation In Es
61. er e Keep the cover closed whenever the computer is plugged in e Regularly inspect the outside of the computer for dust accumulation e Remove dust from vents and any perforations in the bezel More frequent cleanings might be required for computers in dusty or high traffic areas e Do not block or restrict airflow into the front of the computer e Do not block the airflow vents on the back of the computer e Do not store or operate your computer inside furniture as this might increase the risk of overheating e Airflow temperatures into the computer should not exceed 35 C 95 F e Do not use non ThinkCentre air filtration devices CD and DVD drive safety CD and DVD drives spin discs at a high speed If a CD or DVD is cracked or otherwise physically damaged it is possible for the disc to break apart or even shatter when the CD drive is in use To protect against possible injury due to this situation and to reduce the risk of damage to your machine do the following e Always store CD DVD discs in their original packaging e Always store CD DVD discs out of direct sunlight and away from direct heat sources e Remove CD DVD discs from the computer when not in use e Do not bend or flex CD DVD discs or force them into the computer or their packaging e Check CD DVD discs for cracks before each use Do not use cracked or damaged discs Additional safety information A DANGER Electric current from power telephone
62. er when you install the CDC or Mini PCI option or open the covers of the system or attached devices Electrical current from power telephone and communication cables is hazardous CAUTION When you have added or upgraded a CDC or Mini PCI Card or a memory card do not use your computer until you have closed the cover Never use the computer when the cover is open CAUTION The fluorescent lamp in the liquid crystal display LCD contains mercury Do not put it in trash that is disposed of in landfills Dispose of it as required by local ordinances or regulations The LCD is made of glass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal fluid gets into your eyes or on your hands immediately wash the affected areas with water for at least 15 minutes if any symptoms are present after washing get medical care Important safety information Xiii A DANGER To reduce the risk of fire electrical shock or injury when using telephone equipment always follow basic safety precautions such as e Never install telephone wiring during an electrical storm e Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations e Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface e Use caution when installing or modifying telephone lines e Avoid using
63. estern Europe Andorra Austria Belgium Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Monaco Netherlands Norway Poland Portugal San Marino Slovakia Slovenia Spain Sweden Switzerland United Kingdom Vatican State and any country subsequently added to the European Union as from the date of accession The warranty for Machines acquired in Western Europe shall be valid and applicable in all Western Europe countries provided the Machines have been announced and made available in such countries 56 ThinkPad X41 Tablet Service and Troubleshooting Guide If you purchase a Machine in one of the Western European countries as defined above you may obtain warranty service for that Machine in any of those countries from a Service Provider provided the Machine has been announced and made available by Lenovo in the country in which you wish to obtain service If you purchased a Personal Computer Machine in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Czech Republic Georgia Hungary Kazakhstan Kyrgyzstan Federal Republic of Yugoslavia Former Yugoslav Republic of Macedonia FYROM Moldova Poland Romania Russia Slovak Republic Slovenia or Ukraine you may obtain warranty service for that Machine in any of those countries from a Service Provider provided the Machine has been announced and ma
64. fore any data is overwritten you will be given the opportunity to save one or more files to other media 1 2 3 If possible save all your files and shut down your operating system Turn off your computer for at least 5 seconds Turn on your computer Watch the display carefully While the message To interrupt normal startup press the blue Access IBM button is displayed at the lower left of the screen press the Access IBM button The Rescue and Recovery workspace opens Click Restore your system Click Restore my hard drive to the original factory state and then click Next Follow the instructions on the screen When the recovery process finishes press Enter key Your computer will restart with the pre installed operating system drivers and software Upgrading the hard disk drive You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity You can purchase a new hard disk drive from your reseller or Lenovo marketing representative Notes 1 Replace the hard disk drive only if you upgrade it or have it repaired The connectors and bay of the hard disk drive were not designed for frequent changes or drive swapping The Rescue and Recovery workspace and the Product Recovery program are not included in the optional hard disk drive 32 ThinkPad X41 Tablet Service and Troubleshooting Guide m Attention Upgrading the hard disk drive Handlin
65. g a hard disk drive e Do not drop the drive or subject it to physical shocks Put the drive on a material such as soft cloth that absorbs the physical shock e Do not apply pressure to the cover of the drive e Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive make a backup copy of all the information on the hard disk and then turn the computer off Never remove the drive while the system is operating in standby mode or in hibernation mode To 1 5 replace the hard disk drive do the following Turn off the computer then disconnect the ac adapter and all cables from the computer Close the computer display and turn the computer over Remove the battery Remove the Tablet Digitizer Pen from its slot Remove the screw that secures the hard disk drive Sp Chapter 2 Solving computer problems 33 Upgrading the hard disk drive 10 11 12 13 14 Open the computer display then stand the computer on its side and remove the hard disk drive by pulling the cover away from the computer Detach the cover from the hard disk drive Attach the cover to a new hard disk drive Insert the hard disk drive and its cover into the hard disk drive bay then firmly install them Close the computer display and turn the computer over so that its bottom side is up Reinstal
66. ge Solution You cannot charge the battery when it is too hot If the battery feels hot remove it from the computer and allow it to cool to room temperature After it cools reinstall it and recharge the battery If it still cannot be charged have it serviced Hard disk drive problems Problem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard when e The hard disk drive starts accessing the data or when it stops e You are carrying the hard disk drive e You are carrying your computer This is a normal characteristic of a hard disk drive and is not a defect Problem The hard disk drive does not work Solution In the startup menu in BIOS Setup Utility make sure that the hard disk drive is in the Boot priority order If it is in the device list of Excluded from boot order the hard disk drive is disabled Move it into the Boot priority order A startup problem Problem The Microsoft Windows operating system will not start Solution Use the Rescue and Recovery workspace to help solve or identify your problem Starting the Rescue and Recovery workspace is easy 26 ThinkPad X41 Tablet Service and Troubleshooting Guide Solving computer problems To open Rescue and Recovery do the following Turn off your PC then turn it on again Watch the screen carefully while your PC starts When To interrupt normal startup press the blue Access IBM button
67. h any laws applicable to such Personal Data Limitation of Liability Lenovo is responsible for loss of or damage to your Machine only while it is 1 in your Service Provider s possession or 2 in transit in those cases where Lenovo is responsible for the transportation charges Neither Lenovo nor your Service Provider are responsible for any of your confidential proprietary or personal information contained in a Machine which you return for any reason You should remove all such information from the Machine prior to its return Circumstances may arise where because of a default on Lenovo s part or other liability you are entitled to recover damages from Lenovo In each such instance regardless of the basis on which you are entitled to claim damages from Lenovo including fundamental breach negligence misrepresentation or other contract or tort claim except for any liability that cannot be waived or limited by applicable laws Lenovo is liable for no more than 1 damages for bodily injury including death and damage to real property and tangible personal property for which Lenovo is legally liable and 2 the amount of any other actual direct damages up to the charges for the Machine that is subject of the claim This limit also applies to Lenovo s suppliers resellers and your Service Provider It is the maximum for which Lenovo its suppliers resellers and your Service Provider are collectively responsible UNDE
68. hapter 2 Solving computer problems 13 Solving computer problems Message Solution 0200 Hard disk error The hard disk is not working Make sure that the hard disk drive is attached firmly Run the BIOS Setup Utility then make sure the hard disk drive is not disabled in the Startup menu 021x Keyboard error Make sure that there are no objects placed on the keyboard or if you have one the external keyboard Turn off the computer and turn off all attached devices Turn on the computer first then turn on the attached devices If you still see the same error code do the following If an external keyboard is connected do the following e Turn off the computer and disconnect the external keyboard then turn on the computer Make sure that the built in keyboard operates correctly If it does have the external keyboard serviced e Make sure that the external keyboard is connected to the correct connector Test the computer by using PC Doctor e If the computer stops during the test have the computer serviced 0230 Shadow RAM error The shadow RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memory with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memo
69. harged about once per year to prevent overdischarge A DANGER If the rechargeable battery pack is incorrectly replaced there is danger of an explosion The battery pack contains a small amount of harmful substances To avoid possible injury e Replace only with a battery of the type recommended by Lenovo Keep the battery pack away from fire Do not expose it to water or rain Do not attempt to disassemble it Do not short circuit it Keep it away from children Do not put the battery pack in trash that is disposed of in landfills When disposing of the battery comply with local ordinances or regulations and your company s safety standards xii ThinkPad X41 Tablet Service and Troubleshooting Guide A DANGER If the backup battery is incorrectly replaced there is danger of explosion The lithium battery contains lithium and can explode if it is not properly handled or disposed of Replace only with a battery of the same type To avoid possible injury or death do not 1 throw or immerse the battery into water 2 allow it to heat to more than 100 C 212 F or 3 attempt to repair or disassemble it Dispose of it as required by local ordinances or regulations and your company s safety standards A DANGER Follow the instruction below when installing or reconfiguring the CDC or Mini PCI option To avoid shock hazard disconnect all the cables and the ac adapt
70. hospital you are encouraged to ask for authorization to use Wireless LAN Mini PCI Adapter or Bluetooth Daughter Card prior to turning on the ThinkPad computer ThinkPad X41 Tablet Service and Troubleshooting Guide Appendix B Warranty information Lenovo Statement of Limited Warranty LSOLW 00 05 2005 Part 1 General Terms This Statement of Limited Warranty includes Part 1 General Terms Part 2 Country unique Terms and Part 3 Warranty Information The terms of Part 2 replace or modify those of Part 1 The warranties provided by Lenovo Group Limited or one of its subsidiaries called Lenovo in this Statement of Limited Warranty apply only to Machines you purchase for your use and not for resale The term Machine means a Lenovo machine its options features conversions upgrades or peripheral products or any combination of them The term Machine does not include any software programs whether pre loaded with the Machine installed subsequently or otherwise Nothing in this Statement of Limited Warranty affects any statutory rights of consumers that cannot be waived or limited by contract What this Warranty Covers Lenovo warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to Lenovo s Official Published Specifications Specifications which are available on request The warranty period for the Machine starts on the original date of installation and is specifi
71. iagnosing problems 12 Battery problems 25 Troubleshooting 12 Hard disk drive problems 26 Errormessages m a 12 A startup problem 26 Errors without messages 17 Fingerprint authentication problems s 28 A password problem 19 Other problems ios ko a 2 28 A power switch problem 19 Starting BIOS Setup Utility Ae a 4 00 Keyboard problems 19 Recovering pre installed software 31 TrackPoint problems S a 20 Upgrading the hard disk drive 32 Standby and hibernation problems eee Replacing the battery bob be wd 2200 Computer screen problems 24 Using the Extended Life Battery zoe we 86 Lenovo 2005 Portions IBM Corp 2005 11 Solving computer problems Diagnosing problems If you have a problem with your computer you can test it by using PC Doctor for Windows To run PC Doctor for Windows do as follows Click Start Move the pointer to All Programs and then to PC Doctor for Windows Click PC Doctor Choose one of the tests from either Device Categories or Test Scripts Pon gt Attention Running any tests may take up to several minutes or longer Make sure you have time to run the entire test do not interrupt the test while it is running The System Test of the Test Scripts runs some tests of critical hardware componen
72. ices Notices Lenovo may not offer the products services or features discussed in this document in all countries Consult your local Lenovo representative for information on the products and services currently available in your area Any reference to a Lenovo product program or service is not intended to state or imply that only that Lenovo product program or service may be used Any functionally equivalent product program or service that does not infringe any Lenovo intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any other product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 500 Park Offices Drive Hwy 54 Research Triangle Park NC 27709 U S A Attention Lenovo Director of Licensing LENOVO GROUP LTD PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technic
73. ight be stored on your hard disk or a network drive or on removable media depending on the options you selected during the backup operation You can use either the Rescue and Recovery program or the Rescue and Recovery workspace to restore the contents of the hard disk to an earlier state using any of the stored backups The Rescue and Recovery workspace runs independently of the Windows operating system Therefore you can start it by pressing the blue Access IBM button when prompted during startup After the Rescue and Recovery workspace opens you can perform a recovery operation even if you are unable to start Windows For more information about using Rescue and Recovery features see Data backup and restore tools or Introducing Rescue and Recovery in your on board help To recover the hard disk to its original contents do the following Chapter 2 Solving computer problems 31 Solving computer problems Notes 2 If the optical drive is not attached to your ThinkPad computer during recovery DVD software and CD recording software will not be installed To ensure that they will be installed correctly attach your ThinkPad computer to the X4 Dock and install the optical drive in the Ultrabay Slim before performing a recovery operation The recovery process might take up to 2 hours Attention All of the files on the primary hard disk partition usually drive C will be lost in the recovery process However be
74. ill see the same error message have the computer serviced Hibernation error The system configuration changed between the time your computer entered hibernation mode and the time it left this mode and your computer cannot resume normal operation e Restore the system configuration to what it was before your computer entered hibernation mode e If the memory size has been changed re create the hibernation file 16 ThinkPad X41 Tablet Service and Troubleshooting Guide Solving computer problems Message Solution Operating system not found Verify the following e The hard disk drive is correctly installed e A startable diskette is in the diskette drive If you still see the same error message check the boot sequence using the BIOS Setup Utility Fan error The cooling fan has failed Have the computer serviced EMM386 Not Installed Unable to Set Page Frame Base Address Edit C CONFIG SYS and change a line from device C WINDOWS EMM386 EXE RAM to device C WINDOWS EMM386 EXE NOEMS and save this file CardBus Configuration Error Device Disabled Go to the BIOS Setup Utility Press F9 and then Enter to load the default setting Press F10 and then Enter to restart the system Thermal sensing error The thermal sensor is not functioning correctly Have the computer serviced Authentication of system services failed Press lt Esc gt to resume
75. ing Changes option under the Restart item or by pressing F10 If you still see the same error code have the computer serviced 02D0 System cache error The cache is disabled Have the computer serviced 02F4 EISA CMOS not Have the computer serviced writable 02F5 DMA test failed Have the computer serviced 02F6 Software NMI Have the computer serviced failed 02F7 Fail safe timer Have the computer serviced NMI failed 1802 Unauthorized The Mini PCI network card is not supported on this computer Remove it network card is plugged in Power off and remove the miniPCI network card 1803 Unauthorized The daughter card is not supported on this computer Remove it daughter card is plugged in Power off and remove the daughter card Chapter 2 Solving computer problems 15 Solving computer problems Message Solution 1810 Hard disk partition layout error A problem in recognizing the layout of the partition on the hard disk has halted computer startup Either the Predesktop Area has been deleted or the hard disk contains corrupt data To try to restart your computer complete one of the following e If the Predesktop Area has been deleted 1 Press F1 to open the BIOS Setup Utility 2 Select Security gt Predesktop Area gt Access Predesktop Area 3 Set this item to Disabled 4 Save and exit e If the above fails 1 Press Enter 2 Double click RECOVER TO FACTORY CONT
76. ing with a disc in the drive 8 to 80 Heat output e 56 W 191 Btu hr maximum Power source ac adapter e Sine wave input at 50 to 60 Hz e Input rating of the ac adapter 100 240 V ac 50 to 60 Hz Battery pack e ThinkPadX41 Tablet 4 Cell Lithium ion Li Ion battery pack Nominal voltage 14 4 V dc Capacity 1 9 AH e ThinkPadX41 Tablet 8 Cell Li Ion battery pack Nominal voltage 14 4 V dc Capacity 4 3 AH Chapter 1 Overview of your new ThinkPad computer 5 Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments you need to use common sense in handling it By following these important tips you will get the most use and enjoyment out of your computer Important tips Be careful about where and how you work Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging Your computer dissipates some heat during normal operation This heat is a function of the level of system activity and battery charge level Extended contact with your body even through clothing could cause discomfort or eventually a skin burn Place liquids away from your computer to avoid spills and keep your computer away from water to avoid the danger of electrical shock Store packing materials safely out of the reach of children t
77. inst harmful interference in a residential installation This equipment generates used and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications 76 ThinkPad X41 Tablet Service and Troubleshooting Guide However there is no guarantee the interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult an authorized dealer or service representative for help Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference tha
78. ion only are competent 4 in France Algeria Benin Burkina Faso Cameroon Cape Verde Central African Republic Chad Comoros Congo Republic Djibouti Democratic Republic of Congo Equatorial Guinea French Guiana French Polynesia Gabon Gambia Guinea Guinea Bissau Ivory Coast Lebanon Madagascar Mali Mauritania Mauritius Mayotte Morocco New Caledonia Niger Reunion Senegal Seychelles Togo Tunisia Vanuatu and Wallis amp Futuna all disputes arising out of this Statement of Limited Warranty or related to its violation or execution including summary proceedings will be settled exclusively by the Commercial Court of Paris 5 in Russia all disputes arising out of or in relation to the interpretation the violation the termination the nullity of the execution of this Statement of Limited Warranty shall be settled by Arbitration Court of Moscow 6 in South Africa Namibia Lesotho and Swaziland both of us agree to submit all disputes relating to this Statement of Limited Warranty to the jurisdiction of the High Court in Johannesburg 7 in Turkey all disputes arising out of or in connection with this Statement of Limited Warranty shall be resolved by the Istanbul Central Sultanahmet Courts and Execution Directorates of Istanbul the Republic of Turkey 8 in each of the following specified countries any legal claim arising out of this Statement of Limited Warranty will be brought before and settled exclusively by the compet
79. irectory or you can contact Customer Support Center at the phone number s listed in Worldwide telephone list Some fees might apply Getting help on the Web The Lenovo Web site on the World Wide Web has up to date information about ThinkPad computers and support The address for the Personal Computing home page is www lenovo com think You can find support information for your ThinkPad computer at www lenovo com think support Research this Web site to learn how to solve problems find new ways to use your computer and learn about options that can make working with your ThinkPad computer even easier Calling the Customer Support Center If you have tried to correct the problem yourself and still need help during the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period e Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem e Lenovo hardware repair If the problem is determined to be caused by Lenovo hardware under warranty trained service personnel are available to provide the applicable level of service e Engineering change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make sele
80. l property and tangible personal property caused by Lenovo s negligence and Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws in the Province of Ontario 52 ThinkPad X41 Tablet Service and Troubleshooting Guide UNITED STATES Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York ASIA PACIFIC AUSTRALIA What this Warranty Covers The following paragraph is added to this section The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the applicable legislation Limitation of Liability The following is added to this section Where Lenovo is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation Lenovo s liability is limited to the repair or replacement of the goods or the supply of equivalent goods Where that condition or warranty relates to right to sell quiet possession or clear title or the goods are of a kind ordinarily acquired for personal domestic or household use or consumption then none of the limitations in this paragraph apply Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of th
81. l the screw Store the pen back in its slot Reinstall the battery Turn the computer over again Connect the ac adapter and the cables to the computer 34 ThinkPad X41 Tablet Service and Troubleshooting Guide Replacing the battery Replacing the battery 1 Turn off the computer or enter hibernation mode Then disconnect the ac adapter and all cables from the computer Note If you are using a PC Card or Secure Digital Card the computer might not be able to enter hibernation mode If this happens turn off the computer 2 Close the computer display and turn the computer over 3 Slide the battery lock to the unlock position 4 Slide and hold the battery latch J then remove the battery H Chapter 2 Solving computer problems 35 Replacing the battery 5 Align the front of a fully charged spare battery with the front side of the battery space in the computer then gently push the battery into the space 6 Slide the battery lock to the lock position 7 Turn the computer over again Connect the ac adapter and the cables to the computer Using the Extended Life Battery You can attach a ThinkPad X40 Series Extended Life Battery to the docking connector of your computer To attach an Extended Life Battery to the computer do the following 1 Check the state of the main battery If it is not attached or if it is attached and is almost discharged turn off your computer or enter hibern
82. litigation arising from this Statement of Limited Warranty will be settled exclusively by the courts of the city of Asuncion PERU Jurisdiction The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Judges and Tribunals of the Judicial District of Lima Cercado Limitation of Liability The following is added at the end of this section In accordance with Article 1328 of the Peruvian Civil Code the limitations and exclusions specified in this section will not apply to damages caused by Lenovo s willful misconduct dolo or gross negligence culpa inexcusable URUGUAY Jurisdiction The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the City of Montevideo Court s Jurisdiction VENEZUELA Jurisdiction The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Courts of the Metropolitan Area Of the City of Caracas NORTH AMERICA How to Obtain Warranty Service The following is added to this Section To obtain warranty service from IBM service in Canada or the United States call 1 800 IBM SERV 426 7378 CANADA Limitation of Liability The following replaces item 1 of this section 1 damages for bodily injury including death or physical harm to rea
83. lved carefully reconnect the external numeric keypad external keyboard or mouse making sure that you have seated the connectors properly If keys on the keyboard still do not work have the computer serviced Chapter 2 Solving computer problems 19 Solving computer problems Problem A number appears when you type a letter Solution The numeric lock function is on To disable it press and hold Shift then press NumLk Problem All or some of the keys on the external numeric keypad do not work Solution Make sure that the external numeric keypad is correctly connected to the computer Problem All or some keys on the external PS 2 keyboard do not work Solution If you are using the X4 Dock connect the keyboard connector to the keyboard mouse connector on the X4 Dock If you use a mouse and an external keyboard simultaneously you need the keyboard mouse connector Make sure that keyboard mouse connector is correctly connected to the mouse connector of the X4 Dock and that the keyboard cable is correctly connected to the keyboard connector of the keyboard mouse connector If the connection is correct disconnect the cable and make sure that the built in keyboard operates properly If the built in keyboard works there is a problem with the external keyboard Try using a different external keyboard TrackPoint problems Problem The pointer drifts when the computer is turned on or after it resumes normal operati
84. n Botswana Burundi Egypt Eritrea Ethiopia Ghana Jordan Kenya Kuwait Liberia Malawi Malta Mozambique Nigeria Oman Pakistan Qatar Rwanda Sao Tome Saudi Arabia Sierra Leone Somalia Tanzania Uganda United Arab Emirates the United Kingdom West Bank Gaza Yemen Zambia and Zimbabwe and 5 the laws of South Africa in South Africa Namibia Lesotho and Swaziland Appendix B Warranty information 57 Jurisdiction The following exceptions are added to this section 1 In Austria the choice of jurisdiction for all disputes arising out of this Statement of Limited Warranty and relating thereto including its existence will be the competent court of law in Vienna Austria Inner City 2 in Angola Bahrain Botswana Burundi Egypt Eritrea Ethiopia Ghana Jordan Kenya Kuwait Liberia Malawi Malta Mozambique Nigeria Oman Pakistan Qatar Rwanda Sao Tome Saudi Arabia Sierra Leone Somalia Tanzania Uganda United Arab Emirates West Bank Gaza Yemen Zambia and Zimbabwe all disputes arising out of this Statement of Limited Warranty or related to its execution including summary proceedings will be submitted to the exclusive jurisdiction of the English courts 3 in Belgium and Luxembourg all disputes arising out of this Statement of Limited Warranty or related to its interpretation or its execution the law and the courts of the capital city of the country of your registered office and or commercial site locat
85. n some models e Forward and Backward keys TrackPoint e Fn key function e Access IBM button e Volume control buttons External interface e External monitor connector e PC Card slot Type I or Type II PC Card e Secure Digital card slot e Stereo headphone jack e Microphone jack e Universal Serial Bus USB connector e Powered USB connector Universal Serial Bus USB connector with power connector e Infrared port e RJ11 telephone connector e RJ45 Ethernet connector e Docking connector e Integrated wireless LAN feature on some models e Integrated Bluetooth feature on some models 4 ThinkPad X41 Tablet Service and Troubleshooting Guide Specifications Specifications Size e Width 274 mm 10 8 in e Depth 246 mm 9 7 in with 4 Cell battery pack installed 269 mm 10 6 in with 8 Cell battery pack installed e Height 29 mm 32 mm 1 14 in 1 26 in Environment e Maximum altitude without pressurization 3048 m 10 000 ft e Temperature At altitudes up to 2438 m 8000 ft Operating with no disc 5 to 35 C 41 to 95 F Operating with a disc 10 to 35 C 50 to 95 F Not operating 5 to 43 C 41 to 110 F At altitudes above 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F e Relative humidity Operating with no disc in the drive 8 to 90 Operat
86. nents or your proof of purchase e Description of the problem e Exact wording of any error messages e Hardware and software configuration information for your system The telephone numbers for your Customer Support Center location are located in the Worldwide telephone or of this guide Note Telephone numbers are subject to change without notice For the latest list of Customer Support Center telephone numbers and hours of operation visit the Support Web site at www lenovo com think support If the number for your country or region is not listed contact your Lenovo reseller or Lenovo marketing representative Chapter 3 Getting help and service 43 Getting help and service Getting help around the world 44 If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold your computer might be eligible for International Warranty Service which automatically entitles you to obtain warranty service throughout the warranty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some
87. ng multiple or loose diskette labels as these can lodge in the drive If your computer comes with an optical drive such as CD DVD or CD RW DVD drive do not touch the surface of a disc or the lens on the tray Wait until you hear the CD or DVD click into the center pivot of an optical drive such as CD DVD or CD RW DVD drive before closing the tray When installing your hard disk diskette CD DVD or CD RW DVD drive follow the instructions shipped with your hardware and apply pressure only where needed on the device See your on board help system for information on replacing your hard disk drive open ThinkVantage Productivity Center by pressing the Access IBM button Take care in setting passwords Remember your passwords If you forget a supervisor or hard disk password Lenovo will not reset it and you might have to replace your system board or hard disk drive Tips on using your computer in tablet mode If you close the computer display make sure that the display is rotated either at 0 degrees so that if faces the keyboard or at 180 degrees so that the back of the display faces the keyboard Do not pick up or hold the computer by the display only Do not hit vibrate or bump the computer display To allow free ventilation do not place any obstacle such as a thick piled carpet or a soft cushion in front of the fan When you use the computer in picture frame mode in which the display is rotated until the back of th
88. ng the supervisor password however you cannot change the parameters that are protected by the supervisor password For more information refer to the on board help 6 Using the cursor keys move to an item you want to change When the item you want is highlighted press Enter A submenu is displayed 7 Change the items you wish to change To change the value of an item use the F5 or F6 key If the item has a submenu you can display it by pressing Enter 8 Press F3 or Esc to exit from the submenu If you are in a nested submenu press Esc repeatedly until you reach the BIOS Setup Utility menu Note If you need to restore the settings to their original state as of the time of purchase press F9 key to load the default settings You can also select an option in the Restart submenu to load the default settings or discard the changes 9 Select Restart then press Enter Move the cursor to the option you want for restarting your computer then press Enter Your computer restarts Recovering pre installed software Your computer hard disk has a hidden protected area for backups Contained within this area is a complete backup of the hard disk as it was shipped from the factory and a program called the Rescue and Recovery If you performed a backup operation using the Rescue and Recovery program you also have one or more backups stored that reflect the contents of the hard disk as it existed at various points in time These backups m
89. nkPad X41 Tablet Service and Troubleshooting Guide Solving computer problems Problem Your computer does not enter standby or hibernation mode Solution Check whether any option has been selected that would disable your computer from entering standby or hibernation mode Problem The system does not wake up at the time set on the timer if the computer is not connected to an ac power source The system does not enter hibernation mode from suspend mode if the computer is not connected to an ac power source Solution The timer wake with battery operation is disabled by default If you enable this function the computer could wake up and begin running while it is being carried this could lead to damage to the hard disk drive With this risk in mind you can enable the timer wake with battery operation 1 Turn your computer off and then on again then while the message To interrupt normal startup press the blue Access IBM button is displayed at the lower left of the screen press the Access IBM button Rescue and Recovery screen opens 2 Click Access BIOS The System Restart Required window is displayed 3 Click Yes The computer restarts and the BIOS Setup Utility menu appears 4 With the cursor key select Config then press Enter The Power submenu is displayed 5 Select Timer Wake with Battery Operation by pressing Enter 6 With the F5 or F6 key select Enabled then press Enter 7 Press F10 and Ente
90. not bend or modify the plug If the plug is damaged contact the manufacturer to obtain a replacement Some products are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do not fully extend power cords in a way that will stress the cords Carefully connect and disconnect the equipment from the electrical outlet Batteries All personal computers manufactured by Lenovo contain a non rechargeable coin cell battery to provide power to the system clock In addition many viii ThinkPad X41 Tablet Service and Troubleshooting Guide mobile products such as ThinkPad notebook PCs utilize a rechargeable battery pack to provide system power when in portable mode Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved
91. o prevent the risk of suffocation from plastic bags Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13 cm 5 in Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F Be gentle with your computer Avoid placing any objects including paper between the display and the keyboard or under the keyboard Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees Do not open the display beyond 180 degrees as this might damage the computer hinge Carry your computer properly Before moving your computer be sure to remove any media turn off attached devices and disconnect cords and cables Be sure your computer is in standby or hibernation mode or turned off before moving it This will prevent damage to the hard disk drive and data loss When picking up your open computer hold it by the bottom Do not pick up or hold your computer by the display 6 ThinkPad X41 Tablet Service and Troubleshooting Guide Caring for your ThinkPad computer Use a quality carrying case that provides adequate cushion and protection Do not pack your computer in a tightly packed suitcase or bag Handle storage media and drives properly Avoid inserting diskettes at an angle and attachi
92. oes not run correctly contact your place of purchase or a service representative for help Starting BIOS Setup Utility Your computer provides a program called BIOS Setup Utility that enables you to select various setup parameters e Config Set the configuration of your computer e Date Time Set the date and time e Security Set security features e Startup Set the startup device e Restart Restart the system Note You can set many of these parameters more easily by using the ThinkPad Configuration Program To start BIOS Setup Utility do as follows 1 To protect yourself against accidental loss of data back up your data and computer registry For details see Data backup and restore tools in your on board help 2 Remove any diskette from the diskette drive and then turn off the computer 3 Turn on the computer then while the To interrupt normal startup press the blue Access IBM button message is displayed at the lower left of the screen press the Access IBM button The Rescue and Recovery workspace opens 4 Click Access BIOS The System Restart Required window is displayed 30 ThinkPad X41 Tablet Service and Troubleshooting Guide Solving computer problems 5 Click Yes The computer restarts and BIOS Setup Utility screen appears If you have set a supervisor password the BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of enteri
93. on Solution The pointer might drift when you are not using the TrackPoint during normal operation This is a normal characteristic of the TrackPoint and is not a defect The pointer drifts for several seconds under the following conditions e When the computer is turned on e When the computer resumes normal operation e When the TrackPoint is pressed for a long time e When the temperature changes Problem The mouse or the pointing device does not work 20 ThinkPad X41 Tablet Service and Troubleshooting Guide Solving computer problems Solution Make sure that the TrackPoint is set to Automatic in the ThinkPad Configuration Program Then detach the mouse or the pointing device and try using the TrackPoint If the TrackPoint works the error might be due to the mouse or the pointing device Make sure that the cable for the mouse or the pointing device is securely connected to the X4 Dock If your mouse is incompatible with the PS 2 mouse disable the TrackPoint using the ThinkPad Configuration Program Note For more information see the manual supplied with the mouse Problem The mouse buttons do not work Solution Change the mouse driver to Standard PS 2 Port Mouse and then reinstall PS 2 TrackPoint Drivers are provided in the C IBMTOOLS DRIVERS directory on your hard disk drive If your hard disk drive does not contain device drivers refer to the ThinkPad Web site To access this Web site press the Access IBM
94. our Machine and are available from Lenovo at any time on your request You may request that a Service Provider install CRUs at no additional charge under the type of warranty service designated for your Machine Lenovo specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned When return is required 1 return instructions and a container are shipped with the replacement CRU and 2 you may be charged for the replacement CRU if Lenovo does not receive the defective CRU within 30 days of your receipt of the replacement On site Service Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation You must provide suitable working area to allow disassembly and reassembly of the Lenovo Machine The area must be clean well lit and suitable for the purpose For some Machines certain repairs may require sending the Machine to a designated service center 3 Courier or Depot Service 66 ThinkPad X41 Tablet Service and Troubleshooting Guide You will disconnect the failing Machine for collection arranged by your Service Provider A shipping container will be provided to you for you to return your Machine to a designated service center A courier will pick up your Machine and deliver it to the designated service center Following its repair or exchange the service center will arrange the return delivery of the Machine to your location You are respon
95. ppropriate for customers to replace those parts You must closely follow all instructions when performing such replacements Always make sure that the power is turned off and that the product is unplugged from any power source before you attempt the replacement If you have any questions or concerns contact the Customer Support Center Although there are no moving parts in your computer after the power cord has been disconnected the following warnings are required for proper UL certification m Danger A Hazardous moving parts Keep fingers and other body parts away Attention Before replacing any CRUs turn off the computer and wait three to five minutes to let the computer cool before opening the cover Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer The power cord and power adapter are intended for use with this product only They should never be used with any other product Never wrap a power cord around the power adapter or other object Doing so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect the cord and power adapters from liquids For instance do not leave your cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can caus
96. pt as otherwise provided by mandatory law Appendix B Warranty information 59 1 Lenovo s liability for any damages and losses that may arise as a consequence of the fulfillment of its obligations under or in connection with this Statement of Limited Warranty or due to any other cause related to this Statement of Limited Warranty is limited to the compensation of only those damages and losses proved and actually arising as an immediate and direct consequence of the non fulfillment of such obligations if Lenovo is at fault or of such cause for a maximum amount equal to the charges you paid for the Machine The above limitation shall not apply to damages for bodily injuries including death and damages to real property and tangible personal property for which Lenovo is legally liable 2 UNDER NO CIRCUMSTANCES IS LENOVO ITS SUPPLIERS RESELLERS OR SERVICE PROVIDERS LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY 1 LOSS OE OR DAMAGE TO DATA 2 INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES 3 LOST PROFITS EVEN IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES OR 4 LOSS OF BUSINESS REVENUE GOODWILL OR ANTICIPATED SAVINGS FRANCE AND BELGIUM Limitation of Liability The following replaces the terms of this section in its entirety Except as otherwise provided by mandatory law 1 Lenovo s liability for any damages and losses that may arise as a
97. r to save this setting and exit this utility For information about the BIOS Setup Utility see BIOS Setup Utility in Access IBM your on board help system Problem The Fn F12 key combination does not cause the computer to enter hibernation mode Solution The computer cannot enter hibernation mode Chapter 2 Solving computer problems 23 Solving computer problems e If you are using one of the communication PC Cards To enter hibernation mode stop the communication program and then remove the PC Card or disable the PC Card slot Click the Safely Remove Hardware icon in the taskbar If the hibernation mode is not enabled To enable it do as follows Start the ThinkPad Configuration Program Click Power Management Click the Hibernate tab Select the hibernate support checkbox Click OK IRN Note You can enter hibernation mode by pressing Fn F12 only if the PM driver has been installed on your computer Computer screen problems Problem The screen is blank Solution e Press Fn F7 to bring up the image Note If you use the Fn F7 key combination to apply a presentation scheme press Fn F7 at least three times in three seconds and the image is displayed on the computer screen e If you are using the AC adapter or using the battery and the battery status indicator is on is green press Fn Home to make the screen brighter e If the standby status indicator is on is green press Fn to resume from th
98. re programs installed by you or installed after purchase of the product Services not chargeable to the guarantee shall be charged to the final user prior an authorization In the event that warranty repair is required please call the Customer Support Center at 001 866 434 2080 where you will be directed to the nearest Authorized Service Center Should no Authorized Service Center exist in your city location or within 70 kilometers of your city or location the guarantee includes any reasonable delivery charges related to the transportation of the product to our nearest Authorized Service Center Please call the nearest Authorized Service Center to obtain the necessary approvals or information concerning the shipment of the product and the shipment address To obtain a list of Authorized Service Centers please visit http www pc ibm com la centros_de_servicio servicio_mexico servicio_mexico html Manufactured by SCI Systems de M xico S A de C V Av De la Solidaridad Iberoamericana No 7020 Col Club de Golf Atlas El Salto Jalisco M xico C P 45680 Tel 01 800 3676900 Marketing by Lenovo de M xico Comercializaci n y Servicios S A de C V Alfonso Napoles Gandara No 3111 Parque Corporativo de Pe a Blanca Delegaci n Alvaro Obreg n M xico D F M xico C P 01210 Tel 01 800 00 325 00 72 ThinkPad X41 Tablet Service and Troubleshooting Guide Appendix C Customer replacement units CRUs
99. rheating smoke sparks or fire e Damage to a battery such as cracks dents creases discharge from a battery or a buildup of foreign substances on the battery e A cracking hissing or popping sound or strong odor that comes from the product e Signs that liquid has been spilled or an object has fallen onto the computer product the power cord or power adapter e The computer product the power cord or power adapter has been exposed to water e The product has been dropped or damaged in any way e The product does not operate normally when you follow the operating instructions Note If you notice these conditions with a product such as an extension cord that is not manufactured for or by Lenovo stop using that product until you can contact the product manufacturer for further instructions or until you get a suitable replacement General safety guidelines vi Always observe the following precautions to reduce the risk of injury and property damage Service Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center Use only a service provider who is approved to repair your particular product ThinkPad X41 Tablet Service and Troubleshooting Guide Note Some parts can be upgraded or replaced by the customer These parts are referred to as Customer Replaceable Units or CRUs Lenovo expressly identifies CRUs as such and provides documentation with instructions when it is a
100. ries 2 oe ee Vili Heat and product ventilation bh ub gw TX CD and DVD drive safety x Additional safety information x Laser compliance statement xiv Important notice for users xvii Important regulatory notice for users xvii Information about hard disk capacity xvii Finding information with the Access IBM button 1 1 1 we ee ee ee XIX Chapter 1 Overview of your new ThinkPad computer 1 Your ThinkPad at a glance wd Features E g 4 Specifications 5 Caring for your ThinkPad computer 6 Chapter 2 Solving computer problems 11 Diagnosing problems 12 Troubleshooting 12 Error messages gt s a a am 12 Errors without messages 17 A password problem 19 A power switch problem 19 Keyboard problems 19 TrackPoint problems eo an de 20 Standby and hibernation problems s 21 Computer screen problems 24 Battery problems 25 Hard disk drive problems 26 A startup problem 2 26 Fingerprint authentication problems 28 Other problems cs he te ae OO Starting BIOS Setup Utility S amp amp ot 3530 Lenovo 2005 Portions IBM Corp 2005 Recovering pre installed software Upgrading the hard disk drive Replacing the battery Using the Extended Life Battery Chapter 3 Getting help and service Getting h
101. roblems 27 Solving computer problems Warranty Status enables you to see when your warranty expires the terms of service for your computer or a list of replacement parts Help provides information about the various pages in the Rescue and Recovery workspace Restart closes the Rescue and Recovery workspace and resumes the startup sequence that was interrupted Fingerprint authentication problems If your finger s have any of the following conditions you may not be able to register or authenticate it e Your finger is wrinkled e Your finger is rough dry or injured e Your finger is very dry e Your finger is stained with dirt mud or oil e The surface of your finger is very different from when you registered your fingerprint e Your finger is wet A finger is used that has not been enrolled To improve the situation try the following e Clean or wipe your hands to remove any excess dirt or moisture from the fingers e Enroll and use a different finger for authentication e If your hands are too dry apply lotion to them Other problems Problem The computer locks or does not accept any input Solution Your computer might lock when it enters standby mode during a communication operation Disable the standby timer when you are working on the network To turn off the computer press and hold the power switch for 4 seconds or more Problem The computer does not start from a device you want Solution
102. rt of Lenovo in connection with or in relation to the subject matter of this Statement of Limited Warranty in respect of which Lenovo is legally liable to you whether in contract or tort A number of Defaults which together result in or contribute to substantially the same loss or damage will be treated as one Default occurring on the date of occurrence of the last such Default Circumstances may arise where because of a Default you are entitled to recover damages from Lenovo This section sets out the extent of Lenovo s liability and your sole remedy 1 Lenovo will accept unlimited liability for death or personal injury caused by the negligence of Lenovo 2 Subject always to the Items for Which Lenovo is Not Liable below Lenovo will accept unlimited liability for physical damage to your tangible property resulting from the negligence of Lenovo 3 Except as provided in items 1 and 2 above Lenovo s entire liability for actual damages for any one Default will not in any event exceed 125 of the amount you paid for the Machine directly relating to the Default Items for Which Lenovo is Not Liable Save with respect to any liability referred to in item 1 above under no circumstances is Lenovo its suppliers resellers or Service Providers liable for any of the following even if Lenovo or they were informed of the possibility of such losses 1 loss of or damage to data 2 special indirect or consequential loss or 3 los
103. ry with PC Doctor 0232 Extended RAM error The extended RAM failed Test your computer s memory with PC Doctor If you have increased memory just before turning the computer on reinstall it Then test the memory with PC Doctor 0250 System battery error The backup battery which is used to preserve the configuration information such as the date and time while the computer is turned off is depleted Replace the battery and run BIOS Setup Utility to verify the configuration If you still have a problem have the computer serviced 0251 System CMOS checksum bad The system CMOS might have been corrupted by an application program The computer uses the default settings Run BIOS Setup Utility to reconfigure the settings If you still see the same error code have the computer serviced 0260 System timer error Have the computer serviced 0270 Real time clock error Have the computer serviced 0271 Date and time error Neither the date nor the time is set in the computer Set the date and time using the BIOS Setup Utility 14 ThinkPad X4 Tablet Service and Troubleshooting Guide Solving computer problems Message Solution 0280 Previous boot Your computer was previously unable to complete the boot process incomplete Turn the computer off then turn it on to start the BIOS Setup Utility Verify the configuration and then restart the computer either by choosing the Exit Sav
104. s of profits business revenue goodwill or anticipated savings SLOVAKIA Limitation of Liability The following is added to the end of the last paragraph The limitations apply to the extent they are not prohibited under 373 386 of the Slovak Commercial Code SOUTH AFRICA NAMIBIA BOTSWANA LESOTHO AND SWAZILAND Limitation of Liability The following is added to this section Lenovo s entire liability to you for actual damages arising in all situations Appendix B Warranty information 63 involving nonperformance by Lenovo in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from Lenovo UNITED KINGDOM Limitation of Liability The following replaces the terms of this section is in its entirety For the purposes of this section a Default means any act statement omission or negligence on the part of Lenovo in connection with or in relation to the subject matter of this Statement of Limited Warranty in respect of which Lenovo is legally liable to you whether in contract or tort A number of Defaults which together result in or contribute to substantially the same loss or damage will be treated as one Default Circumstances may arise where because of a Default you are entitled to recover damages from Lenovo This section sets out the extent of Lenovo s liability and your sole remedy 1 Lenovo will a
105. sed of by an industrial waste disposal contractor certified by a local government In accordance with the Law for Promotion of Effective Utilization of Resources IBM Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers For details visit the IBM Web site at www ibm com jp pc service recycle Pursuant to the Law for Promotion of Effective Utilization of Resources the collecting and recycling of home used computers by the manufacturer was begun on October 1 2003 For details visit the IBM Web site at www ibm com jp pc service recycle personal html Disposing of a ThinkPad computer component containing heavy metal The printed circuit board of a ThinkPad computer contains heavy metal Soldering with lead is used on the printed circuit board To properly dispose of the disused printed circuit board follow the instructions in Collecting and recycling a disused ThinkPad computer Disposing of a disused lithium battery A button shaped lithium battery is installed on the system board of your ThinkPad computer to back up the main battery If you want to replace it with a new one contact your place of purchase or ask for a repair service provided by IBM If you have replaced it by yourself and want to dispose of the disused lithium battery insulate it with vinyl tape contact your place of purchase and follow the instructions If you use a ThinkPad computer at home and
106. sible for its installation and verification 4 Customer Carry In or Mail In Service You will deliver or mail as your Service Provider specifies prepaid unless specified otherwise the failing Machine suitably packaged to a designated location After the Machine has been repaired or exchanged it will be made available for your collection or for Mail in Service the Machine will be returned to you at Lenovo s expense unless your Service Provider specifies otherwise You are responsible for the subsequent installation and verification of the Machine 5 CRU and On site Service This type of Warranty Service is a combination of Type 1 and Type 2 see above 6 CRU and Courier or Depot Service This type of Warranty Service is a combination of Type 1 and Type 3 see above 7 CRU and Customer Carry In or Mail In Service This type of Warranty Service is a combination of Type 1 and Type 4 see above When a 5 6 or 7 type of warranty service is listed your Service Provider will determine which type of warranty service is appropriate for the repair This type of service is called ThinkPad EasyServ or EasyServ in some countries To obtain warranty service contact a Service Provider In Canada or the United States call 1 800 IBM SERV 426 7378 In other countries see the telephone numbers below Worldwide telephone list Phone numbers are subject to change without notice For the most current phone numbers go to http ww
107. st valuable messaging collaborative and personal information management PIM resources like e mail calendar to do list allowing you to access them while connected to or disconnected from your network The standalone license does not include the right to access any IBM Lotus Domino servers however this stand alone license may be upgraded to a full Notes license at a reduced price For more information visit http www lotus com notes Customer Support For support information and phone numbers to help with initial installation of software visit http www pc ibm com support To purchase technical support beyond this initial installation support visit http www lotus com passport Note When you use Lotus SmartSuite v9 8 with your ThinkPad X41 Tablet computer enter all your input with the keyboard Input entered with the Digitizer Pen will not display properly No technical support is provided for the use of Lotus SmartSuite v9 8 on a computer running Windows XP Tablet Edition International Program License Agreement The software licensed to you under this offer does not include software upgrades or technical support and is subject to the terms and conditions of the IBM International Program License Agreement IPLA that accompanies the software Your use of the Lotus Notes program described in this offer constitutes acceptance of the Appendix D Notices 79 terms of this Offer and the IPLA For further information regarding th
108. t may cause undesired operation Responsible party Lenovo United States Inc One Manhattanville Road Purchase New York 10577 Telephone 919 254 0532 C Tested To Comply With FCC Standards FOR HOME OR OFFICE USE Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES 003 European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non Lenovo option cards This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22 European Appendix D Notices 77 Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices Environmental notices for Japan If you are a company employee and need to dispose of a ThinkPad computer that is the property of the company you must do so in accordance with the Law for Promotion of Effective Utilization of Resources The computer is categorized as industrial waste It should be properly dispo
109. to install and use your ThinkPad computer in strict accordance with the local RF regulations Before you use the ThinkPad X41 Tablet computer please find and read Regulatory Notice for ThinkPad X41 Tablet the notice that supplements this Service and Troubleshooting Guide The notice is included in the package with this publication Information about hard disk capacity Instead of providing a recovery CD or a Windows CD with your computer Lenovo provides simpler methods of accomplishing the tasks typically associated with these CDs The files and programs for these alternative methods are on your hard disk which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden section or partition of the hard disk Although hidden the backups in the partition consume hard disk space Therefore when checking the capacity of your hard disk according to Windows you might note that the total capacity of the disk appears to be smaller than anticipated This discrepancy is explained by the contents of the hidden partition See Recovering pre installed software on For more information about recovering your hard disk to the original preinstalled contents refer to your on system help source Press the blue Access IBM button or click the Access IBM icon on your desktop and then browse the
110. tonia Latvia and Lithuania all disputes arising in connection with this Statement of Limited Warranty will be finally settled in arbitration that will be held in Helsinki Finland in accordance with the arbitration laws of Finland then in effect Each party will appoint one arbitrator The arbitrators will then jointly appoint the chairman If arbitrators cannot agree on the chairman then the Central Chamber of Commerce in Helsinki will appoint the chairman EUROPEAN UNION EU THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES The warranty for Machines acquired in EU countries is valid and applicable in all EU countries provided the Machines have been announced and made available in such countries How to Obtain Warranty Service The following is added to this section To obtain warranty service from IBM service in EU countries see the telephone listing in Part 3 Warranty Information You may contact IBM service at the following address IBM Warranty amp Service Quality Dept PO Box 30 Spango Valley Greenock Scotland PA16 0AH CONSUMERS Consumers have legal rights under applicable national legislation governing the sale of consumer goods Such rights are not affected by the warranties provided in this Statement of Limited Warranty AUSTRIA DENMARK FINLAND GREECE ITALY NETHERLANDS NORWAY PORTUGAL SPAIN SWEDEN AND SWITZERLAND Limitation of Liability The following replaces the terms of this section in its entirety Exce
111. tor was validly and properly appointed All proceedings shall be conducted including all documents presented in such proceedings in the English language The English language version of this Statement of Limited Warranty prevails over any other language version HONG KONG S A R OF CHINA AND MACAU S A R OF CHINA Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of Hong Kong Special Administrative Region of China INDIA Limitation of Liability The following replaces items 1 and 2 of this section 1 liability for bodily injury including death or damage to real property and tangible personal property will be limited to that caused by Lenovo s negligence and 2 as to any other actual damage arising in any situation involving nonperformance by Lenovo pursuant to or in any way related to the subject of this Statement of Limited Warranty the charge paid by you for the individual Machine that is the subject of the claim Arbitration The following is added under this heading Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Bangalore India in accordance with the laws of India then in effect The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law The number of
112. trinsic characteristic of the TFT technology Your computer s display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time Battery problems Problem The battery cannot be fully charged by the power off method in the standard charge time for your computer Solution The battery might be over discharged Do the following 1 Turn off the computer 2 Make sure that the over discharged battery is in the computer 3 Connect the ac adapter to the computer and let it charge If the battery cannot be fully charged in 24 hours use a new battery If the optional Quick Charger is available use it to charge the over discharged battery Problem Your computer shuts down before the battery status indicator shows empty or Your computer operates after the battery status indicator shows empty Solution Discharge and recharge the battery Chapter 2 Solving computer problems 25 Solving computer problems Problem The operating time for a fully charged battery is short Solution Discharge and recharge the battery If your battery s operating time is still short use a new battery Problem The computer does not operate with a fully charged battery Solution The surge protector in the battery might be active Turn off the computer for one minute to reset the protector then turn on the computer again Problem The battery does not char
113. ts but it does not run all of the diagnostic tests in PC Doctor for Windows If PC Doctor for Windows reports that all of the tests in the System Test have been run and that it has found no problems consider running more of the tests in PC Doctor for Windows If you are preparing to contact the Support Center be sure to print the test log so that you can rapidly provide information to the help technician Troubleshooting If you do not find your problem here refer to your on board help system To open ThinkVantage Productivity Center press the Access IBM button The following section only describes problems that might prevent you from accessing the help system Error messages Notes 1 In the charts x can be any character 2 The version of PC Doctor referred to here is PC Doctor for Windows Message Solution POST task 0175 Bad CRC1 stop The EEPROM checksum is not correct block 6 Have the computer serviced tampered with 0176 System Security This message is displayed if you remove the Security Chip and reinstall it The System has been or install a new one To clear the error enter the BIOS Setup Utility press F9 to set values to default then press F10 to save changes If this does not solve the problem have the computer serviced 12 ThinkPad X41 Tablet Service and Troubleshooting Guide Solving computer problems Message Solution 0177 Bad SVP data stop POST t
114. uide Part 3 Warranty Information This Part 3 provides information regarding the warranty applicable to your Machine including the warranty period and type of warranty service Lenovo provides Warranty Period The warranty period may vary by country or region and is specified in the table below NOTE Region means either Hong Kong or Macau Special Administrative Region of China A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for a parts and labor during the first year of the warranty period and b parts only on an exchange basis in the second and third years of the warranty period Your Service Provider will charge you for any labor provided in performance of the repair or replacement s in the second and third year of warranty period Types of Machine Warranty Type Country or Region of Purchase Warranty period Service 1866 US Canada Mexico Brazil and Parts and Labor 3 years 6 Australia Battery pack and Tablet 1 Digitizer Pen 1 year Japan Parts and Labor 1 years 6 Battery pack and Tablet 1 Digitizer Pen 1 year Others Parts and Labor 3 years 7 Battery pack and Tablet 1 Digitizer Pen 1 year 1867 All Parts and Labor 3 years 5 Battery pack 1 year 1 1868 US Parts and Labor 1 years 6 Battery pack and Tablet 1 Digitizer Pen 1 year Others Parts and Labor 1 years 7 Battery pack and Tablet 1
115. w lenovo com think support and click Support phone list Appendix B Warranty information 67 Country or Region Telephone Number Africa Africa 44 0 1475 555 055 South Africa 27 11 3028888 and 0800110756 Central Africa Contact the nearest IBM Business Partner Argentina 0800 666 0011 Spanish Australia 131 426 English Austria 01 24592 5901 30 day up and running support 01 211 454 610 Warranty service and support German Belgium 02 210 9820 30 day up and running support 02 225 3611 Warranty service and support Dutch 02 210 9800 30 day up and running support 02 225 3611 Warranty service and support French Bolivia 0800 0189 Spanish Brazil Calls made from within the Sao Paulo region 11 3889 8986 Calls made from outside the Sao Paulo region 0800 7014 815 Brazilian Portuguese Canada 1 800 565 3344 English French In Toronto only call 416 383 3344 Chile 800 224 488 Spanish China 800 810 1818 Mandarin China Hong Kong S A R Home PC 852 2825 7799 Commercial PC 852 8205 0333 ThinkPad and WorkPad 852 2825 6580 Cantonese English Putonghua Colombia 1 800 912 3021 Spanish Costa Rica 284 3911 Spanish Croatia 0800 0426 Cyprus 357 22 841100 Czech Republic 420 2 7213 1316 Denmark 4520 8200 30 day up and running support 7010 5150 Warranty service and support Danish Dominican Republic 566 4755 566 5161 ext
116. when the battery is charging Your computer produces some heat during normal operation Extended contact with the body could cause discomfort or potentially a skin burn e Do not operate your computer or charge the battery near flammable materials or in explosive environments e Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never block cover or disable these features You should inspect your desktop computer for dust accumulation at least once every three months Before inspecting your computer turn off the power and unplug the computer s power cord from the electrical outlet then remove any dust from vents and perforations in the bezel If you notice external dust accumulation you should also examine and remove dust from the inside of the computer including heat sink inlet fins power supply vents and fans Important safety information ix Always turn off and unplug the computer before opening the cover If possible avoid operating your computer within 2 feet of high traffic areas If you must operate your computer in or near a high traffic area you should inspect and if necessary clean your computer more frequently For your safety and to maintain optimum computer performance always follow these basic precautions with your desktop comput
117. yboard Mouse e Basic Image e Handsfree e AV Profile Usage environment and your health Wireless LAN Mini PCI Adapter and Bluetooth Daughter Card emits radio frequency electromagnetic energy like other radio devices However the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones Lenovo 2005 Portions IBM Corp 2005 45 46 Because Wireless LAN Mini PCI Adapter and Bluetooth Daughter Card operates within the guidelines found in radio frequency safety standards and recommendations Lenovo believes the integrated wireless cards are safe for use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situation or environment the use of Wireless LAN Mini PCI Adapter or Bluetooth Daughter Card may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include e Using the integrated wireless cards on board of airplanes or in hospitals e In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization e g airport or

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