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IBM THINKPAD G40 User's Manual

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1. Country or Region Telephone Number Country or Region Telephone Number Argentina 0800 666 0011 Malaysia 60 3 7727 7800 Australia 1300 131 426 Mexico 001 866 434 2080 Austria 01 24592 5901 Netherlands 020 514 5770 Belgium Dutch 02 210 9820 New Zealand 0800 446 149 French 02 210 9800 Bolivia 0800 0189 Norway 66 81 11 00 Brazil 55 11 3889 8986 Peru 0 800 50 866 Canada 1 800 565 3344 Philippines 63 2 995 2225 Toronto 416 383 3344 Chile 800 224 488 Portugal 21 791 5147 China PRC 800 810 1818 Russia 095 940 2000 China Consumer customers Singapore 65 1 800 840 9911 Hong Kong 852 2825 7799 S A R Business customers 852 8205 0333 Columbia 980 912 3021 Spain 91 662 4216 Denmark 45 20 82 00 Sweden 08 477 4420 Ecuador 1 800 426911 Switzerland 058 333 0900 option 4 Finland 09 459 69 60 Taiwan 886 2 2725 9799 France 02 38 55 74 50 Thailand 66 2 273 4000 Germany 07032 1549 201 Turkey 00 800 446 32 041 Indonesia 62 21 523 8535 United Kingdom 0 1475 555 055 Treland 01 815 9202 United States 1 800 426 7378 Italy 02 7031 6101 Uruguay 000 411 005 6649 Japan 0120 887 874 Venezuela 0 800 100 2011 Luxembourg 298 977 5063 Vietnam Ho Chi Minh 84 8 829 5160 Hanoi 84 4 843 6675 Guarantee supplement for Mexico This supplement is considered part of IBM s Statement of Limited Warranty and shall be effective solely and exclusively for products distributed and Appendix B Warranty information 69 commercialized within Territory of
2. Operating system not found Verify the following e The hard disk drive is correctly installed e Astartable diskette is in the diskette drive If you still see the same error message check the boot sequence using the IBM BIOS Setup Utility Fan error The cooling fan has failed Have the computer serviced 16 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems Message Solution EMM386 Not Installed Edit CACONFIG SYS and change a line from Unable to Set Page device C WINDOWS EMM386 EXE RAM Frame Base Address to device C WINDOWS EMM386 EXE NOEMS and save this file CardBus Configuration Go to the IBM BIOS Setup Utility Press F9 and then Enter to load the Error Device Disabled default setting Press F10 and then Enter to restart the system Thermal sensing error The thermal sensor is not functioning correctly Have the computer serviced Errors without messages Problem When I turn on the machine nothing appears on the screen and the machine does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer then turn it on again and listen again If you are using an external monitor refer tqComputer screen problems on page 22 Solution If a power on password is set press any key to display the power on password prompt and then type the correct password and press Enter If t
3. 16MB RAM for Windows NT IBM PC or compatible 486 or higher FastSite requires 16MB of RAM VGA adapter and monitor Disk Space CD ROM drive 3 5 media exchange 96MB available disk space to install the minimum available a mouse or other features 29MB of available disk space required to pointing device run from CD ROM drive Software Browsers MS Windows Lotus FastSite requires Microsoft Internet Explorer 3 02 or later included 2 English 82 ThinkPad G40 Series Service and Troubleshooting Guide Conditions of Use If you already have a valid licence for Lotus SmartSuite Millennium edition or for Lotus SmartSuite 97 this document entitles you to make an additional copy of the software for use on the IBM PC boxed with this Lotus SmartSuite Millennium brochure If you do not have the CD media for Lotus SmartSuite Millennium with this IBM PC this document entitles you to order a CD Rom version of SmartSuite Millennium edition for a nominal charge for use with Microsoft Windows 98 Microsoft Windows 95 or Microsoft Windows NT 4 0 If you already have a valid licence for Lotus Notes Mail this document entitles you to make an additional copy of the software for use on the IBM PC boxed with this Lotus SmartSuite Millennium brochure If you do not have the CD media for Lotus Notes Mail with this IBM PC this document entitles you to order a CD Rom version of Lotus Notes Mail for a nominal charge for use with Microsoft Windows IBM Inte
4. Cantonese Home PC 852 2825 7799 English Commercial PC 852 8205 0333 Putonghua Colombia Spanish 980 912 3021 Denmark Danish 45 20 82 00 Ecuador Spanish 1 800 426911 option 4 Finland Finnish 09 459 69 60 France French 02 38 55 74 50 Germany German 07032 1549 201 Indonesia Bahasa Indonesian English 62 21 523 8535 Treland English 01 815 9200 Italy Italian 02 7031 6101 Japan Japanese 0120 887 874 Overseas calls 81 44 230 2037 Luxembourg French 298 977 5063 Malaysia English 60 3 7727 7800 Mexico Spanish 001 866 434 2080 Netherlands Dutch 020 514 5770 New Zealand English 0800 446 149 Norway Norwegian 66 81 11 00 Peru Spanish 0 800 50 866 Philippines English 63 2 995 2225 Portugal Portuguese 21 791 51 47 Russia Russian 095 940 2000 Singapore English 65 1 800 840 9911 Spain Spanish 91 662 49 16 Sweden Swedish 08 477 4420 ThinkPad G40 Series Service and Troubleshooting Guide Getting help and service Country or region Language Telephone Number Switzerland German French Ttalian 0583 33 09 00 Taiwan Mandarin 886 2 2725 9799 Thailand Thai 66 2 273 4000 Turkey Turkish 00 800 446 32 041 United Kingdom English 0 1475 555 055 United States English 1 800 426 7378 Uruguay Spanish 000 411 005 6649 Venezuela Spanish 0 800 100 2011 Vietnam English Vietnamese Ho Chi Minh 84 8 829 5160 Hanoi 84 4 843 6675 1 If you purchased your ThinkPad computer in Japan the telephone n
5. However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult an IBM authorized dealer or service representative for help Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Proper cables and connectors are available from IBM authorized dealers IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party 72 ThinkPad G40 Series Service and Troubleshooting Guide International
6. and then click Download amp update Select Device drivers amp software downloads Problem The scrolling or magnifying glass function does not work Solution Check the mouse driver in the Device Manager window and make sure that the IBM PS 2 TrackPoint driver is installed Standby or hibernation problems Problem The computer enters standby mode unexpectedly 20 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems Solution If the processor reaches a temperature that is too high the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components Also check the settings for standby mode using Battery MaxiMiser Problem The computer enters standby mode immediately after Power on self test POST the standby indicator light turns on Solution Make sure that e The battery is charged e The operating temperature is within the acceptable range Refer to Specifications on page 5 If these items are correct have the computer serviced Problem The critical low battery error message is displayed and the computer immediately turns off Solution The battery power is getting low Connect the ac adapter to the computer or replace the battery with a fully charged one Problem When you take action to return from standby mode the computer display remains blank Solution Check whether an external monitor wa
7. be sure to remove any media turn off attached devices and disconnect cords and cables Be sure your computer is in standby or hibernation mode or turned off before moving it This will prevent damage to the hard disk drive and data loss When picking up your open computer hold it by the bottom Do not pick up or hold your computer by the display 6 ThinkPad G40 Series Service and Troubleshooting Guide Caring for your ThinkPad computer e Use a quality carrying case that provides adequate cushion and protection Do not pack your computer in a tightly packed suitcase or bag Handle storage media and drives properly e Avoid inserting diskettes at an angle and attaching multiple or loose diskette labels as these can lodge in the drive e If your computer comes with an optical drive such as a CD DVD or CD RW DVD drive do not touch the surface of a disc or the lens on the tray e Wait until you hear the CD or DVD click into the center pivot of the CD DVD or CD RW DVD drive before closing the tray e When installing your hard disk diskette CD DVD or CD RW DVD drive follow the instructions shipped with your hardware and apply pressure only where needed on the device See Access IBM your on board help system for information on replacing your hard disk drive open Access IBM by pressing the Access IBM button Take care in setting passwords e Remember your passwords If you forget a supervisor or hard disk password
8. the computer press and hold the power button for 4 seconds or more If the system is still not reset remove the ac adapter and the battery Problem Your computer does not enter standby or hibernation mode Solution Check whether any option has been selected that would disable your computer from entering standby or hibernation mode Problem The Fn F12 key combination does not cause the computer to enter hibernation mode Solution The computer cannot enter hibernation mode If the hibernation mode is not enabled To enable it do as follows 1 Start the ThinkPad Configuration Program Click Power Management Click the Hibernate tab Select the hibernate support checkbox Click OK af D Note You can enter hibernation mode by pressing Fn F12 only if the PM driver has been installed Problem Under Windows XP the Fn F3 key combination does not make the computer screen go blank Solution Windows XP enables multiple users to log on to the system at the same time If you are the first user to have logged on to your computer you can use the Fn F3 key combination Otherwise the combination will not work on your computer Computer screen problems Problem The screen is blank Solution e If the standby status indicator is on is green press Fn to resume from the standby mode 22 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems e If you are using the ac adapter or using the b
9. 2 conforms to IBM s Official Published Specifications Specifications which are available on request The warranty period for the Machine starts on the original Date of Installation and is specified in Part 3 Warranty Information The date on your invoice or sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise Many features conversions or upgrades involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Unless IBM specifies otherwise these warranties apply only in the country or region in which you purchased the Machine THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU IN THAT EVENT SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU What this Warranty Does not Cover This warranty does not cover the following e any software programs whether pre loaded or shipped with the Machine or install
10. Client Access Licenses CALs for each Notes user accessing a Domino Server or additional Notes SmartSuite or other Lotus products please visit www ibm com or www lotus com passportadvantage Documentation Manuals For Documentation on the Notes 5 0 client please visit http Notes net doc or call your Lotus authorized reseller to order PDA support requires additional software Response time will vary depending on the number and complexity of incoming calls To obtain your Notes and or SmartSuite CD To order call 800 690 3899 U S or Canada Note Only one CD per license Please allow 10 to 15 working days for delivery NO RETURNS ACCEPTED There is No Charge for the International English CD ROM or French CD ROM NO PROGRAM SERVICES ARE AVAILABLE FOR THESE PROGRAMS THEY ARE PROVIDED AS S WITHOUT WARRANTY OF ANY KIND IBM DISCLAIMS ALL WARRANTIES FOR THESE PROGRAMS EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE U S Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corporation Lotus 1 2 3 SmartSuite Word Pro Organizer and Notes are trademarks of Lotus Development Corporation 18M and HelpCenter are trademarks of International Business Machines Corporation in the United States other countries or both Other company product and services names may be trademark
11. IBM International License Agreement for Non Warranted Programs This offer is governed by copyright law and the IBM International License Agreement for Non Warranted Programs that comes with your computer Your use of the Lotus SmartSuite and or Lotus Notes programs or the associated CD ROMs described in this offer constitutes acceptance of these terms These programs are not for resale Proof of Entitlement The proof of purchase for your IBM Personal Computer should be retained as your proof of entitlement Volume Purchasing To purchase Domino Per User Client Access Licenses CALs for each Notes user accessing a Domino Server or additional Notes SmartSuite or other Lotus products please visit www ibm com or www lotus com passportadvantage Documentation Manuals For Documentation on the Notes 5 0 client please visit http Notes net doc or call your Lotus authorized reseller to order 1 PDA support requires additional software Response time will vary depending on the number and complexity of incoming calls Appendix C Notices 77 To obtain your Notes and or SmartSuite CD Important To order call 800 690 3899 U S or You are entitled to one CD per license The CD and Canada standard shipping are provided at no additional Note Only one CD per license charge Any applicable duties and taxes imposed by Please allow 10 to 15 working days for local jurisdictions are extra delivery NO RETURNS ACCEPTED NO
12. IBM will not reset it and you might have to replace your system board or hard disk drive Other important tips e Your computer modem might use only an analog telephone network or public switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephone extension line because this could damage your modem Analog phone lines are often used in homes while digital phone lines are often used in hotels or office buildings If you are not sure which kind of phone line you are using contact your telephone company e Your computer might have both an Ethernet connector and a modem connector If so be sure to connect your communication cable to the correct one so your connector is not damaged See Access IBM your on board help system for information on the location of these connectors press the Access IBM button to open Access IBM e Register your ThinkPad products with IBM refer to the Web page www ibm com pc register This can help authorities return your computer to you if it is lost or stolen Registering your computer also enables IBM to notify you about possible technical information and upgrades e Only an authorized IBM ThinkPad repair technician should disassemble and repair your computer e Do not modify or tape the latches to keep the display open or closed Chapter 1 Overview of your new ThinkPad computer 7 Caring for your ThinkPad computer Take care not to turn
13. Notices This publication was developed for products and services offered in the USA IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software products that might be packaged with it have been designed when used in accordance with their associated documentation to process date data correctly within and between the 20th and 21st centuries provided all other products for example software hardware and firmware used with these products properly exchange accurate date data with them IBM cann
14. PROGRAM SERVICES ARE AVAILABLE FOR THESE PROGRAMS THEY ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND IBM DISCLAIMS ALL WARRANTIES FOR THESE PROGRAMS EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE U S Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corporation Lotus 1 2 3 SmartSuite Word Pro Organizer and Notes are trademarks of Lotus Development Corporation IBM and HelpCenter are trademarks of International Business Machines Corporation in the United States other countries or both Other company product and services names may be trademarks or service marks of others This offer is subject to change or cancellation without notice O Copyright IBM Corporation 1999 2002 All rights reserved O business 78 ThinkPad G40 Series Service and Troubleshooting Guide SMARTSUIT Notre offre En tant que d tenteur d un ordinateur personnel IBM vous avez recu une licence d utilisation des logiciels Lotus SmartSuite Edition Millennium et Client Lotus Notes V5 Le client Notes vous donne acc s la messagerie Internet a partir de n importe quel serveur POP3 ou IMAP4 standard Si vous utilisez Notes avec le serveur Domino vous devez acqu rir une Licence d acc s client utilisateur Domino Client Access License CAL Pour plus d informations sur l achat de cette
15. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION Jurisdiction All of our rights duties and obligations are subject to the courts of the country in which you acquired the Machine Part 2 Country unique Terms AMERICAS 54 ThinkPad G40 Series Service and Troubleshooting Guide ARGENTINA Governing Law The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Ordinary Commercial Court of the city of Buenos Aires BRAZIL Governing Law The following is added after the first sentence Any litigation arising from this Agreement will be settled exclusively by the court of Rio de Janeiro RJ PERU Limitation of Liability The following is added at the end of this section In accordance with Article 1328 of the Peruvian Civil Code the limitations and exclusions specified in this section will not apply to damages caused by IBM s willful misconduct dolo or gross negligence culpa inexcusable NORTH AMERICA How to Obtain Warranty Service The following is added to this Section To obtain warranty service from IBM in Canada or the United States call 1 800 IBM SERV 426 7378 CANADA Limitation of Liability The following replaces item 1 of this section 1 damages for bodily injury including death or physical harm to real property and
16. Vanuatu and Wallis amp Futuna 3 the laws of Finland in Estonia Latvia and Lithuania 4 the laws of England in Angola Bahrain Botswana Burundi Egypt Eritrea Ethiopia Ghana Jordan Kenya Kuwait Liberia Malawi Malta Mozambique Nigeria Oman Pakistan Qatar Rwanda Sao Tome Saudi Arabia Sierra Leone Somalia Tanzania Uganda United Arab Emirates the United Kingdom West Bank Gaza Yemen Zambia and Zimbabwe and 5 the laws of South Africa in South Africa Namibia Lesotho and Swaziland Jurisdiction The following exceptions are added to this section 1 In Austria the choice of jurisdiction for all disputes arising out of this Statement of Limited Warranty and relating thereto including its existence will be the competent court of law in Vienna Austria Inner City 2 in Angola Bahrain Botswana Burundi Egypt Eritrea Ethiopia Ghana Jordan Kenya Kuwait Liberia Malawi Malta Mozambique Nigeria Oman Pakistan Oatar Rwanda Sao Tome Saudi Arabia Sierra Leone Somalia Tanzania Uganda United Arab Emirates West Bank Gaza Yemen Zambia and Zimbabwe all disputes arising out of this Statement of Limited Warranty or related to its execution including summary proceedings will be submitted to the exclusive jurisdiction of the English courts 3 in Belgium and Luxembourg all disputes arising out of this Statement of Limited Warranty or related to its interpretation or its execution the law and
17. appeal and shall be in writing and set forth the findings of fact and the conclusions of law The number of arbitrators shall be three with each side to the dispute being entitled to appoint one arbitrator The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings Vacancies in the post of chairman shall be filled by the president of the Philippine Dispute Resolution Center Inc Other vacancies shall be filled by the respective nominating party Proceedings shall continue from the stage they were at when the vacancy occurred If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its the first appointed arbitrator shall be the sole arbitrator provided that the arbitrator was validly and properly appointed All proceedings shall be conducted including all documents presented in such proceedings in the English language The English language version of this Statement of Limited Warranty prevails over any other language version SINGAPORE Limitation of Liability The words SPECIAL and ECONOMIC in item 3 in the fifth paragraph are deleted EUROPE MIDDLE EAST AFRICA EMEA THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller 58 ThinkPad G40 Series Service and Troubleshooting Guide How to Obtain W
18. approved service provider You are responsible for transportation costs for Machines located outside 50 kilometers of an IBM approved service provider Add the following paragraph in Western Europe Austria Belgium Cyprus Denmark Finland France Germany Greece Iceland Ireland Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal Spain San Marino Sweden Switzerland United Kingdom Vatican State The warranty for Machines acquired in Western Europe shall be valid and applicable in all Western Europe countries provided the Machines have been announced and made available in such countries Governing Law The phrase the laws of the country in which you acquired the Machine is replaced by 1 the laws of Austria in Albania Armenia Azerbaijan Belarus Bosnia Herzegovina Bulgaria Croatia Georgia Hungary Kazakhstan Kyrgyzstan FYR Macedonia Moldova Poland Romania Russia Slovakia Slovenia Tajikistan Turkmenistan Ukraine Uzbekistan and FR Yugoslavia 2 the laws of France in Algeria Benin Burkina Faso Cameroon Cape Verde Central African Republic Chad Comoros Congo Republic Djibouti Democratic Republic of Congo Equatorial Guinea French Guiana French Polynesia Gabon Gambia Guinea Guinea Bissau Ivory Coast Lebanon Madagascar Mali Mauritania Mauritius Mayotte Appendix B Warranty information 59 Morocco New Caledonia Niger Reunion Senegal Seychelles Togo Tunisia
19. assistant PDA so you can take e mail appointments to do s contacts and more on the road About SmartSuite SmartSuite contains powerful applications with time saving features hat give you a head start on ycur work and guide you through tasks Lotus SmartSuite includes Lotus 1 2 3 Lotus Organizer Lotus Word Pro and more Introductory Support Limited intrcductory support is available through tre IBM HelpCenter at no charge for 30 days When calling IBM follow these simple guidelines if you have a problen or have a question about installing Lotus Notes or SmartSuite 1 Be at your computer 2 Write down what you were doing when the problem occurred 3 Write down the exact text of any error messages displayed on your screen 4 Create a backup of any files for which you are seeking support This service provides up and running assistance cnly In the U S call 1 800 772 2227 24 hours per day seven days per week In Canada call 1 800 565 3344 from 8 30 a m to 8 00 p m ET Monday thrcugh Friday You can obtain more extensive support for a fee via Lotus directly Lotus Customer Support Options Warranty support is not provided with this offer For information about various support options please visit www support lotus com Technical support contracts can be pur chased directly from Lotus or from a Lotus Authorized Reseller For information about Notes updates please visit www notes net welcome nsf
20. in writing and set forth the findings of fact and the conclusions of law The number of arbitrators shall be three with each side to the dispute being entitled to appoint one arbitrator The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings Vacancies in the post of chairman shall be filled by the president of the Bar Council of India Other vacancies shall be filled by the respective nominating party Proceedings shall continue from the stage they were at when the vacancy occurred If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its the first appointed arbitrator shall be the sole arbitrator provided that the arbitrator was validly and properly appointed All proceedings shall be conducted including all documents presented in such proceedings in the English language The English language version of this Statement of Limited Warranty prevails over any other language version JAPAN Governing Law The following sentence is added to this Section Any doubts concerning this Agreement will be initially resolved between us in good faith and in accordance with the principle of mutual trust MALASIA Limitation of Liability The word SPECIAL in item 3 of the fifth paragraph is deleted NEW ZEALAND What this Warranty Covers The following paragraph is added to this Section The warranties specifie
21. it over the telephone The type of warranty service applicable to your Machine is specified in Part 3 Warranty Information You are responsible for downloading and installing designated Machine Code microcode basic input output system code called BIOS utility programs device drivers and diagnostics delivered with an IBM Machine and other software updates from an IBM Internet Web site or from other electronic media and following the instructions that IBM provides If your problem can be resolved with a Customer Replaceable Unit CRU e g keyboard mouse speaker memory hard disk drive and other easily replaceable parts IBM will ship these parts to you for replacement by you If the Machine does not function as warranted during the warranty period and your problem cannot be resolved over the telephone through your application of Machine Code or software updates or with a CRU IBM or your reseller if approved by IBM to provide warranty service will either at its discretion 1 repair it to make it function as warranted or 2 replace it with one that is at least functionally equivalent If IBM is unable to do either you may return the Machine to your place of purchase and your money will be refunded IBM or your reseller will also manage and install selected engineering changes that apply to the Machine 52 ThinkPad G40 Series Service and Troubleshooting Guide Exchange of a Machine or Part When the warranty servi
22. licence permettant de se connecter un serveur Domino reportez vous la section Achat de volume ci apr s A propos de Lotus Notes Lotus Notes propose un acc s au World Wide Web en un clic de souris associ a des services de messagerie et de collaboration universels dans un environnement tr s facile utiliser et personnali sable Combinant les fonctionnalit s de courtier lectronique agen da planification de groupe navigation Web et gestion de l infor mation knowledge management Notes permet de g rer en une seule application et o que vous soyez toutes les donn es dont vous avez besoin Notes synchronise ces donn es avec votre portable ou votre assistant num rique personnel PDA vous per mettant de traiter loin de votre lieu de travail messages lectro niques rendez vous contacts et diverses autres t ches A propos de SmartSuite Grace a ses applications puissantes dot es de fonctionnalit s qui vous guident dans vos diff rentes t ches SmartSuite conjugue effi cacit du travail et gain de temps Lotus SmartSuite inclut Lotus 1 2 3 Lotus Organizer Lotus Word Pro et bien d autres applications Introductory Support Le limited introductory support est disponible aupr s du HelpCenter IBM titre gratuit pendant 30 jours Lorsque vous contactez IBM suivez ces simples recommandations si vous avez un probl me ou une question au sujet de l installation de Lotus Notes ou de SmartSuite
23. lokale belastingen IBM PC Purchase details D tails sur l achat de PC IBM Dettagli acquisto PC IBM IBM PC Details der Bestellung Detalles de compra de PC IBM Aankoopgegevens IBM pc Indicate Number of New IBM PCs purchased Indiquez le nombre de PC IBM achet s Indicare il numero di nuovi PC IBM acquistati Geben Sie die Anzahl der neu erworbenen IBM PCs an Indique el n mero de PC IBM nuevos que ha adquirido Geef aan hoeveel nieuwe IBM pc s zijn aangeschaft Serial Number of first PC Num ro de s rie du premier PC N mero di s rie del primo PC Seriennummer des ersten PC N mero de serie del primer PC Serienummer eerste pc Model Number N mero du modle Numero modello Modelinummer N mero de modelo Modelnummer LA 33P2077 33P2077 ThinkPad G40 Series Service and Troubleshooting Guide ms SMARTS Congratulations you now have the power to work the way you want millennium edition Here s the offer About SmartSuite As an IBM Personal Computer customer you Lotus SmartSuite leading edge technology receive a license for Lotus SmartSuite Millennium keeps you productive SmartSuite contains Edition This entitles the rightful IBM PC user to powerful applications with time saving fea one of the following options tures that give you a head start on your work and guide you through the individual tasks Lotus 1 2 3 Spreadsheet e Make one copy of this software from a licensed version of Lotus
24. mode 2 when the system increases power consumption 3 when system temperature increases To avoid or reduce this problem do one or all of the following 1 Attach the ac adapter 2 Close applications not being used 3 Try to lower system temperature by increasing the fan speed with the Battery MaxiMiser Wizard with Fan Control Chapter 2 Solving computer problems 29 Solving computer problems Starting IBM BIOS Setup Utility Your computer provides a program called IBM BIOS Setup Utility that enables you to select various setup parameters Config Set the configuration of your computer Date Time Set the date and time Security Set security features Startup Set the startup device Restart Restart the system Note You can set many of these parameters more easily by using the ThinkPad Configuration Program To start IBM BIOS Setup Utility do as follows 1 To protect yourself against accidental loss of data back up your data and computer registry For details refer to Back up and restore tools in Access IBM Remove any diskette from the diskette drive and then turn off the computer Turn on the computer then while the To interrupt normal startup press the blue Access IBM button message is displayed at the lower left of the screen press the Access IBM button The IBM Rescue and Recovery workspace opens Click Access BIOS The System Restart Required window is displayed Click
25. period and type of warranty service IBM provides Warranty Period The warranty period may vary by country or region and is specified in the table below Note Region means either Hong Kong or Macau Special Administrative Region of China 66 ThinkPad G40 Series Service and Troubleshooting Guide Types of Machine Country or Region of Warranty Type Purchase Warranty period Service 2881 All Parts and Labor 1 year 1 and 3 Battery pack 1 year 1 2882 All Parts and Labor 3 years 1 and 3 Battery pack 1 year 1 2886 US Parts and Labor 1 year 1 and 3 Battery pack 1 year 1 A warranty period of 3 years on parts and 1 year on labor means that IBM provides warranty service without charge for 1 parts and labor during the first year of the warranty period and 2 parts only on an exchange basis in the second and third years of the warranty period IBM will charge you for any labor provided in performance of the repair or replacement s in the second and third year of warranty period When more than one type of warranty service is listed IBM will determine which type of warranty service is appropriate for the repair Types of Warranty Service If required IBM provides repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below Warranty service may be provided by your reseller if approved by IBM to perform warranty
26. provided with this product it must be used with a properly grounded outlet Important safety information vii viii To Connect To Disconnect Turn 10 de OFF A j Turn everything OFF gt First attach ne bles to devices First remove the power cord from the outlet g AY ra Attach the signal cables to receptacles lb 0 87 Y Remove signal cables from receptacles Attach the power cord to an outlet Je Y Remove all cables from devices P fisk Turn the device ON Pes A ThinkPad G40 Series Service and Troubleshooting Guide A DANGER Reduce the risk of fire and electric shock by always following basic safety precautions including the following Do not use your computer in or near water During electrical storms Do not use your computer with the telephone cable connection Do not connect the cable to or disconnect it from the telephone outlet on the wall A DANGER Storing the rechargeable battery pack The battery pack should be stored at room temperature charged to approx 30 to 50 of capacity We recommend that battery pack be charged about once per year to prevent overdischarge Important safety information ix A DANGER If the rechargeable battery pack is incorrectly replaced there is danger of an explosion The battery pack contains a small amount of harmf
27. service Scheduling of service will depend upon the time of your call and is subject to parts availability Service levels are response time objectives and are not guaranteed The specified level of warranty service may not be available in all worldwide locations additional charges may apply outside IBM s normal service area contact your local IBM representative or your reseller for country and location specific information 1 Customer Replaceable Unit CRU Service IBM will ship CRU parts to you for your replacement If IBM instructs you to return the replaced CRU you are responsible for returning it to IBM in accordance with IBM s instructions If you do not return the defective CRU if IBM so instructs within 30 days of your receipt of the replacement CRU IBM may charge you for the replacement 2 On site Service IBM or your reseller will either repair or exchange the failing Machine at your location and verify its operation You must provide suitable working area to allow disassembly and reassembly of the IBM Machine The area Appendix B Warranty information 67 must be clean well lit and suitable for the purpose For some Machines certain repairs may require sending the Machine to an IBM service center 3 Courier or Depot Service You will disconnect the failing Machine for collection arranged by IBM IBM will provide you with a shipping container for you to return your Machine to a designated service center A cour
28. the Mexican United States In the event of a conflict the terms of this supplement shall apply All software programs pre loaded in the equipment shall only have a thirty 30 day guarantee for installation defects from the date of purchase IBM is not responsible for the information in such software programs and or any additional software programs installed by you or installed after purchase of the product Services not chargeable to the guarantee shall be charged to the final user prior an authorization In the event that warranty repair is required please call the Support Center at 001 866 434 2080 where you will be directed to the nearest Authorized Service Center Should no Authorized Service Center exist in your city location or within 50 miles of your city or location the guarantee includes any reasonable delivery charges related to the transportation of the product to our nearest Authorized Service Center Please call the nearest Authorized Service Center to obtain the necessary approvals or information concerning the shipment of the product and the shipment address To obtain a list of Authorized Service Centers please visit http www pc ibm com la centros_de_servicio servicio_mexico servicio_mex ico html IBM de M xico Manufactura y Tecnolog a S A de C V Camino a El Castillo 2200 El Salto Jalisco C P 45680 Tel 01 800 3676900 70 ThinkPad G40 Series Service and Troubleshooting Guide Appendix C
29. when you make your call in case the technical assistance representative needs to help you resolve a computer problem Please ensure that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance please have the following information available e Machine Type and Model e Serial numbers of your computer monitor and other components or your proof of purchase e Description of the problem e Exact wording of any error messages e Hardware and software configuration information for your system Telephone numbers Note Telephone numbers are subject to change without notice For the latest list of IBM Support Center telephone numbers and hours of operation visit the Support Web site at www ibm com pc support Country or region Language Telephone Number Argentina Spanish 0800 666 0011 Australia English 1300 130 426 Austria German 01 24592 5901 Bolivia Spanish 0800 0189 Belgium Dutch 02 210 9820 French 02 210 9800 Brazil Portuguese 55 11 3889 8986 Chapter 3 Getting help and service from IBM 41 Getting help and service 42 Country or region Language Telephone Number Canada English French 1 800 565 3344 in Toronto only call 416 383 3344 Chile Spanish 800 224 488 China Mandarin 800 810 1818 China Hong Kong S A R
30. with fraud or gross negligence and for express warranty The following sentence is added to the end of item 2 IBM s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence HUNGARY Limitation of Liability The following is added at the end of this section The limitation and exclusion specified herein shall not apply to liability for a breach of contract damaging life physical well being or health that has been caused intentionally by gross negligence or by a criminal act The parties accept the limitations of liability as valid provisions and state that the Section 314 2 of the Hungarian Civil Code applies as the acquisition price as well as other advantages arising out of the present Statement of Limited Warranty balance this limitation of liability IRELAND What this Warranty Covers The following is added to this section Except as expressly provided in these terms and conditions all statutory conditions including all warranties implied but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded Limitation of Liability The following replaces the terms of section in its entirety For the purposes of this section a Default means any act statement 64 ThinkPad G40 Series Service and Troubleshooting Guide omission or negligence on
31. your computer over while the ac adapter is plugged in This could break the adapter plug Turn off your computer if you are replacing the hard disk drive If you exchange drives in your computer reinstall the plastic bezel faces if supplied Store your external hard disk diskette CD DVD and CD RW DVD drives in the appropriate containers or packaging when they are not being used Cleaning the cover of your computer Occasionally clean your computer as follows 1 gt o No Ag Prepare a mixture of a gentle kitchen use detergent one that does not contain abrasive powder or strong chemicals such as acid or alkaline Use 5 parts water to 1 part detergent Absorb the diluted detergent into a sponge Squeeze excess liquid from the sponge Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip Wipe the surface to remove the detergent Rinse the sponge with clean running water Wipe the cover with the clean sponge Wipe the surface again with a dry soft lint free cloth Wait for the surface to dry completely and remove any fibers from the cloth Cleaning your computer keyboard he 2 Apply some isopropyl rubbing alcohol to a soft dust free cloth Wipe the keytop surface with the cloth Wipe the keys one by one if you wipe several keys at a time the cloth may hook onto an adjacent key and possibly damage it Make sure that no liquid drips onto or betwe
32. 0 Computer screen problems Battery problems E Hard disk drive problems Startup problems Other problems Starting IBM BIOS Setup Utility Recovering pre installed software Replacing the hard disk drive Replacing the battery 22 24 25 26 27 30 82 33 36 11 Solving computer problems Diagnosing problems If you have a problem with your computer you can test it by using PC Doctor for Windows To run PC Doctor for Windows do as follows 1 Click Start 2 Move the pointer to All Programs in Windows other than Windows XP Programs and then to PC Doctor for Windows 3 Click PC Doctor 4 Choose one of the tests from either the Device Categories or the Test Scripts Attention Running any tests may take several minutes Make sure you have time to run the entire test do not interrupt the test while it is running The System Test of the Test Scripts runs some tests of critical hardware components but it does not run all of the diagnostic tests in PC Doctor for Windows If PC Doctor for Windows reports that all of the tests in the System Test have been run and that it has found no problems consider running more of the tests in PC Doctor for Windows If you are preparing to contact IBM for support be sure to print the test log so that you can rapidly provide information to the help technician 12 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer pr
33. 0 GB depending on the model Display The color display uses TFT technology e Size 14 1 inch or 15 0 inch e Resolution LCD 1024 x 768 or 1400 x 1050 depending on the model External monitor Up to 2048 x 1536 e Brightness control Keyboard e 87 key 88 key or 92 key TrackPoint e Fn key function e Access IBM button e Volume control buttons e Forward and Back keys Chapter 1 Overview of your new ThinkPad computer 3 Features Diskette drive To get the best performance from your diskette drives use high quality diskettes such as IBM diskettes that meet or exceed the following standards e 1 MB 3 5 inch unformatted diskette 2DD ANSI American National Standards Institute X3 137 ISO International Standards Organization 8860 ECMA European Computer Manufacturers Association 100 e 2 MB 3 5 inch unformatted diskette 2 HD ANSI X3 171 ISO 9529 ECMA 125 External interface e Parallel connector IEEE 1284A e PS 2 mouse keyboard combination connector e External monitor connector e PC Card slots Type II two slots Type III one slot e Headphone jack e Microphone jack e Four Universal Serial Bus USB 2 0 connectors RJ11 telephone connector RJ45 Ethernet connector e Integrated wireless LAN feature on some models 4 ThinkPad G40 Series Service and Troubleshooting Guide Specifications Specifications Size e Width 329 mm 12 95 in e Dept
34. 1 Installez vous c t de votre ordinateur 2 Inscrivez ce que vous tiez en train de faire au moment o le probl me est survenu 3 Inscrivez le texte exact des messages d erreur affich s sur votre cran 4 Sauvegardez tous les fichiers faisant l objet de votre demande d assistance notes edition millennium F licitations vous tes d sormais en mesure de travailler comme vous le souhaitez Ce service ne foumit qu une assistance de mise en marche Aux Etats Unis composez le 1 800 772 2227 vingt quatre heures sur vingt quatre sept jours sur sept Au Canada composez le 1 800 565 3344 de 8 30 20 00 ET du lundi au vendredi Pour une assistance plus compl te et payante contactez directement Lotus Les options des services client Lotus Aucun support de garantie n est inclus dans cette offre Pour plus d informations sur les options des divers supports visitez le site www support lotus com Les contrats de support technique peuvent tre achet s directe ment aupr s de Lotus ou d un revendeur Lotus agr Pour plus d informations sur les mises a jour Notes visitez le site www notes net welcome nsf Accord international de licence IBM pour les programmes non garantis Cette offre est r gie par la loi sur le copyright et par l accord international de licence IBM pour les programmes non garantis foumi avec votre ordinateur L utilisation des programmes Lotus SmartSuite et ou Lotus Notes ou des
35. 50 System battery error The backup battery which is used to preserve the configuration information such as the date and time while the computer is turned off is depleted Recharge the battery for one hour by connecting the ac adapter to the computer and run IBM BIOS Setup Utility to verify the configuration If you still have a probelm replace the battery and run IBM BIOS Setup Utility to verify the configuration If you still have a problem have the computer serviced 0251 System CMOS checksum bad The system CMOS might have been corrupted by an application program The computer uses the default settings Run IBM BIOS Setup Utility to reconfigure the settings If you still see the same error code have the computer serviced 0260 System timer error Have the computer serviced 14 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems Message Solution 0270 Real time clock error Have the computer serviced 0271 Date and time error Neither the date nor the time is set in the computer Set the date and time using the IBM BIOS Setup Utility 0280 Previous boot incomplete Your computer was previously unable to complete the boot process Turn the computer off then turn it on to start the IBM BIOS Setup Utility Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressin
36. BM may however institute proceedings in a competent court in the country of installation In Estonia Latvia and Lithuania all disputes arising in connection with this Statement of Limited Warranty will be finally settled in arbitration that will be held in Helsinki Finland in accordance with the arbitration laws of Finland then in effect Each party will appoint one arbitrator The arbitrators will then jointly appoint the chairman If arbitrators cannot agree on the chairman then the Central Chamber of Commerce in Helsinki will appoint the chairman EUROPEAN UNION EU THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES Consumers have legal rights under applicable national legislation governing the sale of consumer goods Such rights are not affected by the warranties provided in this Statement of Limited Warranty How to Obtain Warranty Service The following is added to this section To obtain warranty service from IBM in EU countries see the telephone listing in Part 3 Warranty Information You may contact IBM at the following address IBM Warranty amp Service Quality Dept PO Box 30 Spango Valley Greenock Scotland PA16 OAH Appendix B Warranty information 61 AUSTRIA DENMARK FINLAND GREECE ITALY NETHERLANDS NORWAY PORTUGAL SPAIN SWEDEN AND SWITZERLAND Limitation of Liability The following replaces the terms of this section in its entirety Except as otherwise provided by mandatory law 1 IBM s liability f
37. Business Machines Corporation New Orchard Road Armonk NY 10504 Telephone 1 919 543 2193 C Tested To Comply With FCC Standards FOR HOME OR OFFICE USE Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES 003 Avis de conformit a la r glementation d Industrie Canada Cet appareil num rique de la classe B est conform la norme NMB 003 du Canada European Community Directive Conformance Statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electro magnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards This product satisfies the Class B limits of EN 55022 Appendix C Notices 73 Environmental notices for Japan Collecting and recycling a disused ThinkPad computer If you are a company employee and need to dispose of a ThinkPad computer that is the property of the company you must do so in accordance with the Law for Promotion of Effective Utilization of Resources The computer is categorized as industrial waste It should be properly disposed of by an industrial waste disposal contractor certified by a local government In accordance with the Law for Promotion of Effective Utilization o
38. CD ROM associ s d crits dans cette offre implique l acceptation de ses termes Ces pro grammes ne peuvent tre revendus Preuve de droit d utilisation La preuve d achat de votre ordinateur personnel IBM tiendra lieu de preuve de droit d utilisation Achat de volume Pour tout achat de Licence d acc s client utilisateur Domino CAL conf rant chaque utilisateur Notes l acc s un serveur Domino ou des produits Notes suppl mentaires SmartSuite ou autres produits Lotus visitez les sites www ibm com ou www lotus com passportadvantage Documentation Manuels Pour toute documentation sur le client Notes 5 0 visitez le site http Notes net doc ou contactez votre revendeur Lotus agr pour commander 1 La prise en charge du PDA requiert des logiciels suppl mentaires Le d lai de r ponse varie en fonction du nombre et de la complexit des appel Appendix C Notices 79 Pour obtenir le s CD Notes et ou SmartSuite Pour commander composez le 800 690 3899 Etats Unis ou Canada Remarque Un seul CD par licence Comptez 10 a 15 jours ouvrables pour la r ception du produit AUCUN RENVOI NE SERA ACCEPTE Important Vous n avez droit qu a un seul CD par licence Le CD et les frais d envoi sont gratuits mais les taxes et droits en vigueur localement seront factures AUCUN SERVICE DE PROGRAMME N EST DISPONIBLE POUR CES PROGRAMMES ILS SONT FOURNIS EN L ETAT SANS AUCUNE GARANTIE D AUCUNE S
39. GA mode the screen image might look slightly distorted or appear smaller than the display size This is to maintain compatibility with other DOS applications To expand the screen image to the same size as the actual screen start the ThinkPad Configuration Program and click LCD then select the Screen expansion function The image might still look slightly distorted A password problem Problem I forgot my password Solution If you forgot your power on password you must take your computer to an IBM authorized servicer or marketing representative to have the password canceled If you forgot your hard disk password IBM will not reset your password or recover data from the hard disk You must take your computer to an IBM authorized servicer or an IBM marketing representative to have the hard disk drive replaced Proof of purchase is required and a fee will be charged for parts and service If you forgot your supervisor password IBM will not reset your password You must take your computer to an IBM authorized servicer or IBM marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts and service A power switch problem Problem The system does not respond and you cannot turn off the computer 18 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems Solution Turn off the computer by pressing and holding the power switch for 4 second
40. Notes or SmartSuite 1 Be at your computer 2 Write down what you were doing when the problem occurred 3 Write down the exact text of any error messages displayed on your screen 4 Create a backup of any files for which you are seeking support This service provides up and running assistance only In the U S call 1 800 772 2227 24 hours per day seven days per week In Canada call 1 800 565 3344 from 8 30 a m to 8 00 p m ET Monday through Friday You can obtain more extensive support for a fee via Lotus directly Lotus Customer Support Options Warranty support is not provided with this offer For information about various support options please visit www support lotus com Technical support contracts can be pur chased directly from Lotus or from a Lotus Authorized Reseller For information about Notes updates please visit www notes net welcome nsf IBM International License Agreement for Non Warranted Programs This offer is governed by copyright law and the IBM International License Agreement for Non Warranted Programs that comes with your computer Your use of the Lotus SmartSuite and or Lotus Notes programs or the associated CD ROMs described in this offer constitutes acceptance of these terms These programs are not for resale Proof of Entitlement The proof of purchase for your IBM Personal Computer should be retained as your proof of entitlement Volume Purchasing To purchase Domino Per User
41. ORTE IBM EXCLUT TOUTE GARANTIE EXPRESSE OU IMPLICITE NOTAMMENT TOUTE GARANTIE DE QUALITE ET D ADEQUATION A UN USAGE PARTICULIER U S Government Users Restricted Rights Utilisation duplication ou divulgation limit es par le Contract Schedule ADP GSA avec IBM Corporation Lotus 1 2 3 SmartSuite Word Pro Organizer et Notes sont des marques d pos es de Lotus Development Corporation IBM et HelpCenter sont des marques d pos es de International Business Machines Corporation aux Etats Unis et ou dans d autres pays Les noms d autres services produits ou soci t s peuvent tre des marques d pos es ou de service d autres soci t s Cette offre peut faire l objet d annulation ou de modification sans avis pr Copyright IBM Corporation 1999 2002 Tous droits r serv s Part Number Num ro de r f rence 49P1094 business 80 ThinkPad G40 Series Service and Troubleshooting Guide Lotus SMARTS Lotus SmartSuite Millennium Edition License CD millennium edition SmartSuite Millennium Edition prepares you for a new era in computing Included with your new IBM Personal Computer is Lotus SmartSuite Millennium edition for Win Lotus SmartSuite provides eight innovative applications with time saving features that give you a head start on your work and guide you through tasks with fewer steps to perform your tasks Other highlights include Lotus 1 2 30 spreadsheet Lotus 1 2 3 Millennium Edition for Wind
42. Set recovery password Access BIOS Communicate Communication overview B Open browser Download files Map network drive Troubleshoot Diagnostic overview Diagnose hardware Create diagnostic disks Boot from another device System Information Warranty Status Help E Restart Welcome to IBM Rescue and Recovery with Rapid Restore Events Log The IBM R Rescue and Recovery TM workspace provides a number of tools to help you recover from problems that preventyou from accessing the Windows R environment You can do the following Rescue and restore your files folders or backups using IBM Rapid Restore TM Configure your system settings and passwords Communicate use the Internet and link to the IBM support site Troubleshoot diagnose problems using diagnostics Features may vary based on installaton options For additional information click Introduction in the Rescue and Recovery menu Continue NOTICE By using this software you are bound by the terms of the License Agreement To view the license click Help in the Rescue and Recovery toolbar and then click View license I Do not show again After the Rescue and Recovery workspace opens you can do the following e Rescue and Restore Your files folders or backups using IBM Rapid Restore Ultra e Configure Your system settings and passwords e Communicate Use the internet and link to the IBM support site e T
43. SmartSuite Millennium e Order a CD using one of the following methods Lotus Organizer Time Contact and Important Information Manager You are entitled to one CD per license The CD and Lotus Approach Database standard shipping are provided atno additional Lotus FastSite Web Publisher charge Any applicable duties and taxes imposed by local jurisdictions are extra Lotus Word Pro Word Processor Lotus ScreenCam Multimedia Lotus SmartCenter Internet Information http smartsuite modusmedia com In Latin American Countries Manager Mail address e Lotus Freelance Graphics Presentation Graphics IBM Lotus SmartSuite Program Modus Media International Lotus Customer Support Options 501 Innovation Avenue Warranty support is not provided with this offer For information about Morrisville NC USA 27560 various support options please visit www support lotus com Fax 919 405 4495 Technical support contracts can be purchased directly from Lotus or o from a Lotus Authorized Reseller To inquire about an order contact smartsuite ibm modusmedia com IBM International License Agreement j for Non Warranted Programs In Asia Pacific Countries his offer is governed by copyright law and the IBM International Mail address License Agreement for Non Warranted Programs that comes with your computer Your use of the Lotus SmartSuite programs described in this offer constitutes acceptance of these terms hese programs
44. Solving computer problems 23 Solving computer problems 6 Make sure Intel 82852 82855 GM GME Chip or NVIDIA GeForce FX Go5200 is shown in the Adapter information window 7 Click the Monitor tab 8 Make sure the information is correct Problem The screen stays on even after you turn off your computer Solution Press and hold the power switch for 4 seconds or more to turn off your computer then turn it on again Problem Missing discolored or bright dots appear on the screen every time you turn on your computer Solution This is an intrinsic characteristic of the TFT technology Your computer s display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time Problem A message Unable to create overlay window appears when you try to start DVD playback or You get poor or no playback while running video playback DVD playback or game applications Solution Do either of the following e If you are using 32 bit color mode change the color depth to 16 bit mode e If you are using a desktop size of 1280x1024 or larger reduce the desktop size and the color depth e Attach the ac adapter e Close programs not being used Battery problems Problem The battery cannot be fully charged by the power off method in the standard charge time for your computer Solution The battery might be over discharged Do the foll
45. The system board should be replaced and the UUID needs to be reinstalled Have the computer serviced 0190 Critical low battery error The computer turned off because the battery is low Connect the ac adapter to the computer and charge the battery or replace the battery with a fully charged one 0191 System Security Invalid remote change requested The system configuration change has failed Confirm the operation and try again To clear the error enter the IBM BIOS Setup Utility 0199 System Security IBM Security password retry count exceeded This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter the IBM BIOS Setup Utility 13 Chapter 2 Solving computer problems Solving computer problems Message Solution 01C9 More than one Ethernet devices are found Remove one of them Press lt Esc gt to continue Your ThinkPad computer has a built in Ethernet feature and you cannot add another such feature by installing an Ethernet device If this error message is displayed remove the Ethernet device that you installed Otherwise press Esc to ignore the warning message If this does not solve the problem have the computer serviced 0200 Hard disk error The hard disk is not working Make sure that the hard disk drive is attached firmly Run the IBM BIOS Setup Utility then
46. ThinkPad G40 Series Service and Troubleshooting Guide ThinkPad G40 Series Service and Troubleshooting Guide Note Before using this information and the product it supports be sure to read the general information under Important safety information on page iii Appendix A Wireless related information on page 45 Appendix B Warranty information on page 49 land Appendix C Notices on page 71 First Edition July 2004 The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice IBM may use or distribute any of the information you supply in any way it believes appropriate without incu
47. VIETNAM Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York United States of America CAMBODIA INDONESIA LAOS AND VIETNAM Arbitration The following is added under this heading Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Singapore in accordance with the Arbitration Rules of Singapore International Arbitration Center SIAC Rules then in effect The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law The number of arbitrators shall be three with each side to the dispute being entitled to appoint one arbitrator The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings Vacancies in the post of chairman shall be filled by the president of the SIAC Other vacancies shall be filled by the respective nominating party Proceedings shall continue from the stage they were at when the vacancy occurred If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its the first appointed arbitrator shall be the sole arbitrator provided that the arbitrator was validly and properly appointed All proceedings shall be c
48. Yes The computer restarts and IBM BIOS Setup Utility screen appears If you have set a supervisor password the IBM BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of entering the supervisor password however you cannot change the parameters that are protected by the supervisor password For more information refer to the on board help Using the cursor keys move to an item you want to change When the item you want is highlighted press Enter submenu is displayed Change the items you wish to change To change the value of an item use the F5 or F6 key If the item has a submenu you can display it by pressing Enter Press F3 or Esc to exit from the submenu If you are in a nested submenu press Esc repeatedly until you reach the IBM BIOS Setup Utility menu Note If you need to restore the settings to their original state as of the time of purchase press the F9 key to load the default settings You can also select an option in the Restart submenu to load the default settings or discard the changes 30 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems 8 Select Restart then press Enter Move the cursor to the option you want for restarting your computer then press Enter Your computer restarts Chapter 2 Solving computer problems 31 Solving computer problems Recovering pre installed software Your computer hard
49. agraphs are added to this section The warranty period for Machines is 12 months from the date of delivery The limitation period for consumers in action for breach of warranty is the statutory period as a minimum In case IBM or your reseller is unable to repair an IBM Machine you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded The second paragraph does not apply What IBM Will Do to Correct Problems The following is added to this section During the warranty period transportation for delivery of the failing Machine to IBM will be at IBM s expense Limitation of Liability The following paragraph is added to this section The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty The following sentence is added to the end of item 2 IBM s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence EGYPT Limitation of Liability The following replaces item 2 in this section as to any other actual direct damages IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim For purposes of this item the term Machine includes Machine Code and Licens
50. and using your computer Configure provides customization utilities for various components and features such as power Manage y management wireless connections ports and connectors Adjust setting Protect amp Recover provides utilities and Web page links to help secure your computer and data back up data and settings prevent problems and diagnose suspected problems Get Help amp Support provides additional on system information support tools and information on the Change theg Web and a summary of key information about your computer system in Stay Current provides Web page links to help keep you up to date on IBM offerings F Don t show this window again Continue Some of the topics in your help system contain brief video clips that show you how to perform certain tasks such as replacing your battery inserting a PC Card or upgrading your memory Click the play button to watch the video clip xviii ThinkPad G40 Series Service and Troubleshooting Guide Contents Important safety information Conditions that require immediate Seton General safety aia Service Power cords ind power adapters Extension cords and related devices Plugs and outlets Batteries F Heat and product ventilation CD and DVD drive safety Additional safety information Laser compliance statement Important notice for users Important regulatory notice for users Information about hard disk capacity Finding informati
51. are not for resale IBM Lotus SmartSuite Program Modus Media International eFulfillment Solution Center 750 Chai Chee Road Proof of Entitlement 03 10 14 Technopark at Chai Chee The proof of purchase for your IBM Personal Computer should be Singapore 469000 retained as your proof of entitlement Fax 65 445 5830 Volume Purchasing To inquire about an order contact To purchase SmartSuite or other Lotus products please visit smartsuiteapacemodusmedia com www ibm com or www lotus com passportadvantage NO PROGRAM SERVICES ARE AVAILABLE FOR THESE PROGRAMS THEY ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND IBM DISCLAIMS ALL WARRANTIES FOR THESE PROGRAMS EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE U S Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corporation Lotus 1 2 3 SmartSuite Word Pro and Organizer are trademarks of Lotus Development Corporation IBM and HelpCenter are trademarks of International Business Machines Corporation in the United States other coun tries or both Other company product and services names may be trademarks or service marks of others This offer is subject to change or cancellation without notice 2001 Copyright Lotus Development Corporation All rights reserved NN Part Number 32P4547 Appendix C Notices 87 88 ThinkPad G40 Ser
52. arranty Service If you purchase a Machine in Austria Belgium Cyprus Denmark Estonia Finland France Germany Greece Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Monaco Netherlands Norway Portugal Spain San Marino Sweden Switzerland United Kingdom or Vatican State you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM provided the Machine has been announced and made available by IBM in the country in which you wish to obtain service If you purchased a Personal Computer Machine in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Czech Republic Georgia Hungary Kazakhstan Kyrgyzstan Federal Republic of Yugoslavia Former Yugoslav Republic of Macedonia FYROM Moldova Poland Romania Russia Slovak Republic Slovenia or Ukraine you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchase a Machine in a Middle Eastern or African country you may obtain warranty service for that Machine from the IBM entity within the country of purchase if that IBM entity provides warranty service in that country or from an IBM reseller approved by IBM to perform warranty service on that Machine in that country Warranty service in Africa is available within 50 kilometers of an IBM
53. attery and the battery status indicator is on is green press Fn Home to make the screen brighter e Press Fn F7 to bring up the image Note If you use the Fn F7 key combination to apply a presentation scheme press Fn F7 at least three times in three seconds and the image is displayed on the computer screen e If the problem persists do the Solution in the problem below Problem The screen is unreadable or distorted Solution Make sure that e The display device driver is installed correctly e The display resolution and color depth are correctly set e The monitor type is correct To check these settings do as follows For Windows XP 1 Click Control Panel Click Appearance and Themes in the Pick a category section OMNA AR amp D Click Start Click Display in the Pick a Control Panel icon section Click the Settings tab Check if the Screen resolution and Color quality are correctly set Click Advanced Click the Adapter tab Make sure Intel 82852 82855 GM GME Chip or NVIDIA GeForce FX Go5200 is shown in the Adapter information window Click the Monitor tab 11 Make sure the monitor type is correct For Windows 2000 1 a e oN Double click Display in the Control Panel The Display Properties window opens Click the Settings tab Check if the Colors and Screen area are correctly set Click Advanced Click the Adapter tab Chapter 2
54. ce involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least functionally equivalent to the item replaced The replacement assumes the warranty service status of the replaced item Your Additional Responsibilities Before IBM or your reseller exchanges a Machine or part you agree to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange 2 obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own and 3 where applicable before service is provided a follow the service request procedures that IBM or your reseller provides b backup or secure all programs data and funds contained in the Machine c provide IBM or your reseller with sufficient free and safe access to your facilities to permit IBM to fulfill its obligations and d inform IBM or your reseller of changes in the Machine s location 4 a ensure all information about identified or identifiable individuals Personal Data is deleted from the Machine to the extent technically possible b allow IBM your reseller or an IBM supplier
55. crosoft and Windows NT are trademarks or registered trademarks of Microsoft Corporation CompuServe is a trademark of CompuServe Incorporated Other company product and services names may be trademarks or service marks of others This offer is subject to change or cancellation without notice Lotus SmartSuite Millennium or support might not be available in all languages or countries Copyright International Business Machines Corporation 1997 All rights reserved English 3 Appendix C Notices 83 IBM Introductory Support Limited introductory telephone support is included from IBM HelpWare for SmartSuite Millennium at no charge for 30 days from date of purchase when you register your IBM hardware Follow these simple guidelines if you encounter a problem or have a question about Lotus SmartSuite Millennium 1 Be at your computer 2 Document what you were doing when the problem occurred write down the exact text of any messages displayed on your screen 3 Create a backup of any files for which you are seeking support This service provides Up and Running assistance only Refer to the IBM documentation that comes with your IBM PC for details of where to call for this free introductory telephone support Lotus Warranty Support Lotus Warranty support is not included with this offer Lotus on the Web The Lotus Web site provides you with complete access to information about Lotus its products Business Partners Solutions a
56. d in this section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides if you require the goods for the purposes of a business as defined in that Act Limitation of Liability The following is added to this Section Appendix B Warranty information 57 Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993 the limitations in this Section are subject to the limitations in that Act PEOPLE S REPUBLIC OF CHINA PRC Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York United States of America except when local law requires otherwise PHILIPPINES Limitation of Liability Item 3 in the fifth paragraph is replaced by the following SPECIAL INCLUDING NOMINAL AND EXEMPLARY DAMAGES MORAL INCIDENTAL OR INDIRECT DAMAGES FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES OR Arbitration The following is added under this heading Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Metro Manila Philippines in accordance with the laws of the Philippines then in effect The arbitration award shall be final and binding for the parties without
57. d to do so by the IBM Support Center Use only an IBM authorized service provider who is approved to repair your particular product Note Some parts can be upgraded or replaced by the customer These parts are referred to as Customer Replaceable Units or CRUs IBM expressly identifies CRUs as such and provides documentation with instructions when it is appropriate for customers to replace those parts You must closely follow all instructions when performing such replacements Always make sure that the power is turned off and that the product is unplugged from any power iv ThinkPad G40 Series Service and Troubleshooting Guide source before you attempt the replacement If you have any questions or concerns contact the IBM Support Center Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer Never wrap a power cord around the power adapter or other object Doing so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect the cord and power adapters from liquids For instance do not leave your cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly if the cord or power adapter has been stressed by misuse Liquids can also caus
58. damages up to the charges if recurring 12 months charges apply for the Machine that is subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code LIC This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and your reseller are collectively responsible UNDER NO CIRCUMSTANCES IS IBM ITS SUPPLIERS OR RESELLERS LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE 2 LOSS OF OR DAMAGE TO DATA 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES OR 4 LOST PROFITS BUSINESS REVENUE GOODWILL OR ANTICIPATED SAVINGS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern interpret and enforce all of your and IBM s rights duties and obligations arising from or relating in any manner to the subject matter of this Statement of Limited Warranty without regard to conflict of law principles
59. dapter and the cables to the computer Chapter 2 Solving computer problems 35 Replacing the battery Replacing the battery 1 Turn off the computer or enter hibernation mode Then disconnect the ac adapter and all cables from the computer Note If you are using a PC Card the computer might not be able to enter hibernation mode If this happens turn off the computer 2 Close the computer display and turn the computer over 3 Slide the battery latch to unlock it Ff then remove the battery H Note The first position of the battery latch is for releasing the lock of the battery 36 ThinkPad G40 Series Service and Troubleshooting Guide Replacing the battery 4 Align the side of a fully charged spare battery with the side of the battery space in the computer then gently push the battery into the space H 6 Turn the computer over again Connect the ac adapter and the cables to the computer Chapter 2 Solving computer problems 37 Replacing the battery 38 ThinkPad G40 Series Service and Troubleshooting Guide Chapter 3 Getting help and service from IBM Getting help and service 40 Calling IBM Getting help on the Web 40 Getting help around the world Copyright IBM Corp 2004 40 43 39 Getting help and service Getting help and service If you need help service technical assistance or just want more information about IBM products
60. disk has a hidden protected area for backups Contained within this area is a complete backup of the hard disk as it was shipped from the factory and a program called IBM Rescue and Recovery If you installed the IBM Rapid Restore Ultra program IBM Rescue and Recovery also contains additional IBM Rapid Restore Ultra backups that reflect the contents of the hard disk as it existed at various points in time You can use the Rescue and Recovery workspace to restore the contents of the hard disk to an earlier state using any of the backup images stored in the protected area Rescue and Recovery workspace runs independently of the Windows operating system Therefore you can start it by pressing the blue Access IBM button when prompted during startup After the Rescue and Recovery workspace opens you can perform a recovery operation even if you are unable to start Windows For more information about the IBM Rapid Restore Ultra program see Backing up and restoring data in Access IBM your on board help For more information about the IBM Rescue and Recovery see Introducing Rescue and Recovery in Access IBM To recover the hard disk to its original contents do the following Note The recovery process might take up to 2 hours Attention All of the files on the primary hard disk partition usually drive C will be lost in the recovery process If possible be sure to back up copies of the files you have saved on your drive C before y
61. drive e Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive make a backup copy of all the information on the hard disk and then turn the computer off Never remove the drive while the system is operating in standby mode or in hibernation mode To 1 replace the hard disk drive do the following Turn off the computer then disconnect the ac adapter and all cables from the computer Close the computer display and turn the computer over Remove the battery Remove the screw that secures the hard disk drive Chapter 2 Solving computer problems 33 Replacing the hard disk drive 5 Open the computer display then stand the computer on its side and remove the hard disk drive by pulling the cover away from the computer 6 Do not remove the screws from the sides of the cover instead detach the cover from the hard disk drive by pulling in the direction of the arrows first BJ and then A 7 Attach the cover to a new hard disk drive 34 ThinkPad G40 Series Service and Troubleshooting Guide 8 10 11 Replacing the hard disk drive Insert the hard disk drive and its cover into the hard disk drive bay then firmly install them Turn the computer over so that its bottom side is up Reinstall the screw Reinstall the battery Turn the computer over again Connect the ac a
62. ducts are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do not fully extend power cords in a way that will stress the cords Connect and disconnect the equipment from the electrical outlet carefully Batteries Many IBM personal computers contain a non rechargeable coin cell battery to provide power to the system clock In addition many mobile products such as Thinkpad notebook PCs utilize a rechargeable battery pack to provide system power when in portable mode Batteries supplied by IBM for use with your product have been tested for compatibility and should only be replaced with IBM approved parts Never attempt to open or service any battery Do not crush puncture or incinerate batteries or short circuit the metal contacts Do not expose the battery to water or other liquids Onl
63. e gradual corrosion of the power cord terminals and or the connector terminals on the adapter which can eventually result in overheating Always connect power cords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins and or shows signs of overheating such as deformed plastic at the ac input or anywhere on the power adapter Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way Extension cords and related devices Ensure that extension cords surge protectors uninterruptible power supplies and power strips that you use are rated to handle the electrical requirements of the product Never overload these devices If power strips are used the load should not exceed the power strip input rating Consult an electrician for more information if you have questions about power loads power requirements and input ratings Plugs and outlets If a receptacle power outlet that you intend to use with your computer equipment appears to be damaged or corroded do not use the outlet until it is replaced by a qualified electrician Important safety information V Do not bend or modify the plug If the plug is damaged contact the manufacturer to obtain a replacement Some pro
64. ect eye exposure Do not stare into the beam or view it directly with optical instruments A DANGER Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags xii ThinkPad G40 Series Service and Troubleshooting Guide Many PC products and accessories contain cords cables or wires such as power cords or cords to connect the accessory to a PC If this product has such a cord cable or wire then the following warning applies WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling Save these instructions Important safety information Xiii XIV ThinkPad G40 Series Service and Troubleshooting Guide Important notice for users Important regulatory notice for users The ThinkPad G40 computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use You must install and use your ThinkPad computer in strict accordance with the local RF regulations Before you use the ThinkPad G40 computer please find and read ThinkPad G40 Regulatory Notice the notice that supplements this Service and Troubleshooting Guide The notice is included in the package with this publication Informat
65. ed Internal Code LIC Applicability of suppliers and resellers unchanged FRANCE Limitation of Liability The following replaces the second sentence of the first paragraph of this section Appendix B Warranty information 63 In such instances regardless of the basis on which you are entitled to claim damages from IBM IBM is liable for no more than items 1 and 2 unchanged GERMANY What this Warranty Covers The following replaces the first sentence of the first paragraph of this section The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine s conformity to its Specifications The following paragraphs are added to this section The minimum warranty period for Machines is twelve months In case IBM or your reseller is unable to repair an IBM Machine you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded The second paragraph does not apply What IBM Will Do to Correct Problems The following is added to this section During the warranty period transportation for delivery of the failing Machine to IBM will be at IBM s expense Limitation of Liability The following paragraph is added to this section The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM
66. ed service personnel are available to provide the applicable level of service either on site or at an IBM service center as determined by IBM Engineering Change management Occasionally there might be changes that are required after a product has been shipped from IBM In those instances IBM will make Engineering Changes ECs available that apply to your hardware The following items are not covered under warranty service Replacement or use of non IBM parts All IBM parts contain a 7 character identification in the format IBM FRU XXXXXXX Identification of non IBM software problem sources Installation of customer replaceable units CRUs Installation and configuration of machine code or licensed internal code that is designated as customer installable If you do not register your computer with IBM you might be required to present proof of purchase to obtain warranty service Before you call for service You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your computer and software O Copyright IBM Corp 2004 49 Most computers operating systems and application programs come with information that contains troubleshooting procedures and explanations of error messages and error codes The information that comes with your computer also describes the diagnostic tests that you can perform If you sus
67. ed subsequently e failure resulting from misuse including but not limited to use of any Machine capacity or capability other than that authorized by IBM in Appendix B Warranty information 51 writing accident modification unsuitable physical or operating environment or improper maintenance by you e failure caused by a product for which IBM is not responsible and e any non IBM products including those that IBM may procure and provide with or integrate into an IBM Machine at your request The warranty is voided by removal or alteration of identification labels on the Machine or its parts IBM does not warrant uninterrupted or error free operation of a Machine Any technical or other support provided for a Machine under warranty such as assistance via telephone with how to questions and those regarding Machine set up and installation is provided WITHOUT WARRANTIES OF ANY KIND How to Obtain Warranty Service If the Machine does not function as warranted during the warranty period contact IBM or your reseller to obtain warranty service If you do not register the Machine with IBM you may be required to present proof of purchase as evidence of your entitlement to warranty service What IBM Will Do to Correct Problems When you call for service you must follow the problem determination and resolution procedures that IBM specifies A technician will attempt to make an initial diagnosis of your problem and help you resolve
68. el for the Access Point to determine the authorization of your Access Point in your specific country or geographic region Extended Channel Mode should only be selected when the device is operated outside the USA and Canada to avoid the unlikely possibility of unauthorized operation The use of this device outside the United States and Canada in Extended Channel Mode may use frequencies not authorized for use in the United States and Canada When used with an authorized Wireless Access Point that is Wi Fi compliant or in Ad Hoc mode this device will operate in its authorized modes in all geographies Please reconfigure selected frequencies when you travel from one country to another Enabling Extended Channel Mode The statement below regarding the extended channel mode is applicable when the system supports this function To check the support of this function see the properties of the installed wireless card by referring to the extended channel mode enablement instructions In countries other than the United States and Canada extra IEEE 802 11b channels may be supported If you have a problem to connect to an Access Point contact your system administrator or check your Access Point to know which channel is used And if the 802 11b channel is 12 or greater you will need to enable Extended Channel Mode as follows 1 Start the computer and log on with administrative privileges 2 Click Start then right click My C
69. elect Security gt IBM Predesktop Area gt Access IBM Predesktop Area 3 Set this item to Disabled 4 Save and exit e If the above fails 1 Press Enter 2 Double click RECOVER TO FACTORY CONTENTS and follow on screen instructions Note This will permanently erase the entire contents of the hard disk and then install software preinstalled by IBM Press F1 to open BIOS Setup or Enter to start the IBM Predesktop Area If the computer still does not start call the IBM Support Center Telephone numbers are under Calling IBM on page 40 The power on password prompt The hard disk password prompt A power on password or a supervisor password is set Type the password and press Enter to use the computer If the power on password is not accepted a supervisor password might have been set Type the supervisor password and press Enter If you still see the same error message have the computer serviced A hard disk password is set Type the password and press Enter to use the computer If you still see the same error message have the computer serviced Hibernation error The system configuration changed between the time your computer entered hibernation mode and the time it left this mode and your computer cannot resume normal operation e Restore the system configuration to what it was before your computer entered hibernation mode e If the memory size has been changed re create the hibernation file
70. en the keys Allow to dry To remove any crumbs and dust from beneath the keys you can use a camera blower with a brush or cool air from a hair dryer Note Avoid spraying cleaner directly on the display or the keyboard Cleaning your computer display 1 Gently wipe the display with a dry soft lint free cloth If you see a scratchlike mark on your display it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside 8 ThinkPad G40 Series Service and Troubleshooting Guide 8 Caring for your ThinkPad computer Wipe or dust the stain gently with a soft dry cloth Tf the stain remains moisten a soft lint free cloth with water or a 50 50 mixture of isopropyl alcohol and water that does not contain impurities Wring out as much of the liquid as you can Wipe the display again do not let any liquid drip into the computer Be sure to dry the display before closing it Chapter 1 Overview of your new ThinkPad computer 9 Caring for your ThinkPad computer 10 ThinkPad G40 Series Service and Troubleshooting Guide Chapter 2 Solving computer problems Diagnosing problems Troubleshooting Error messages Errors without messages A password problem A power switch problem Keyboard problems TrackPoint problems Standby or hibernation problems O Copyright IBM Corp 2004 12 gt 19 2 13 17 18 18 19 19 2
71. f Resources IBM Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers For details visit the IBM Web site at http www ibm com jp pc service recycle Persuant to the Law for Promotion of Effective Utilization of Resources the collecting and recycling of home used computers by the manufacturer was begun on October 1 2003 For details visit the IBM Web site at http www ibm com jp pc service recycle personal html Disposing of a ThinkPad computer component containing heavy metal The printed circuit board of a ThinkPad computer contains heavy metal Soldering with lead is used on the printed circuit board To properly dispose of the disused printed circuit board follow the instructions in Collecting and recycling a disused ThinkPad computer Disposing of a disused lithium battery A button shaped lithium battery is installed on the system board of your ThinkPad computer to back up the main battery If you want to replace it with a new one contact your place of purchase or ask for a repair service provided by IBM If you have replaced it by yourself and want to dispose of the disused lithium battery insulate it with vinyl tape contact your place of purchase and follow the instructions You can also see the instructions at www ibm com jp pc recycle battery If you use a ThinkPad computer at home and need to dispose of a lithium battery you must comply w
72. g F10 If you still see the same error code have the computer serviced 02D0 System cache error The cache is disabled Have the computer serviced 02F4 EISA CMOS not writable Have the computer serviced 02F5 DMA test failed Have the computer serviced 02F6 Software NMI failed Have the computer serviced 02F7 Fail safe timer NMI failed Have the computer serviced 1802 Unauthorized network card is plugged in Power off and remove the miniPCI network card The Mini PCI network card is not supported on this computer Remove it 1803 Unauthorized daughter card is plugged in Power off and remove the daughter card The daughter card is not supported on this computer Remove it 1804 Unauthorized battery is detected Replace it with a battery of the correct model You cannot use the attached battery with this computer Replace it with a battery of the correct model Chapter 2 Solving computer problems 15 Solving computer problems Message Solution 1810 Hard disk partition layout error A problem in recognizing the layout of the partition on the hard disk has halted the computer startup Either the IBM Predesktop Area has been deleted or the hard disk contains corrupt data To try to restart your computer complete one of the following If the IBM Predesktop Area has been deleted 1 Press F1 to open the IBM BIOS Setup Utility 2 S
73. h 282 5mm 11 2 in e Height 37 1 mm 50 9 mm 1 46 in 2 00 in Environment e Maximum altitude without pressurization 3048 m 10 000 ft e Temperature At altitudes up to 2438 m 8000 ft Operating with no diskette 5 to 35 C 41 to 95 F Operating with a diskette 10 to 35 C 50 to 95 F Not operating 5 to 43 C 41 to 110 F At altitudes above 3048 m 10 000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F e Relative humidity Operating with no diskette in the drive 8 to 95 Operating with a diskette in the drive 8 to 80 Heat output e 120 W 410 Btu hr maximum Power source ac adapter e Sine wave input at 50 to 60 Hz e Input rating of the ac adapter 100 240 V ac 50 to 60 Hz Battery pack e 12 cell Lithium ion Li Ion battery pack Nominal voltage 10 8 V de Capacity 8 8 AH e 6 cell Lithium ion Li Ion battery pack Nominal voltage 10 8 V de Capacity 4 4 AH Chapter 1 Overview of your new ThinkPad computer 5 Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments you need to use common sense in handling it By following these important tips you will get the most use and enjoyment out of your computer Important tips Be careful about where and how yo
74. he power on password prompt does not appear the brightness level might be set to minimum brightness Adjust the brightness level by pressing the Fn Home If the screen still remains blank make sure that e The battery is installed correctly e The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet e The computer power is on Turn on the power switch again for confirmation If these items are properly set and the screen remains blank have the computer serviced Problem When I turn on the machine nothing appears on the screen but I hear two or more beeps Chapter 2 Solving computer problems 17 Solving computer problems Solution Make sure that the memory card is installed correctly If it is but the screen is still blank and you hear five beeps have the computer serviced Problem When I turn on the machine only a white cursor appears on a blank screen Solution Reinstall your operating system and turn on the computer If you still see only the cursor on the screen have the computer serviced Problem My screen goes blank while the computer is on Solution Your screen saver or power management may be enabled Move the TrackPoint or press a key to exit the screen saver or press the power switch to resume from standby or hibernation Problem The DOS full screen looks smaller Solution If you use a DOS application that supports only 640x480 resolution V
75. heard when e The hard disk drive starts accessing the data or when it stops e You are carrying the hard disk drive e You are carrying your computer This is a normal characteristic of a hard disk drive and is not a defect Problem The hard disk drive does not work Solution In the startup menu in IBM BIOS Setup Utility make sure that the hard disk drive is included in the Boot priority order list If it is included in the Excluded from boot order list it is disabled Select the entry for it in the list and press the x key This moves the entry to the Boot priority order list Chapter 2 Solving computer problems 25 Solving computer problems Startup problems Problem The Microsoft Windows operating system will not start Solution Use the IBM Rescue and Recovery workspace to help solve or identify your problem To open IBM Rescue and Recovery do the following Turn off your PC and then turn it back on again 2 Watch the screen carefully while your PC starts When the following prompt is displayed press the blue Access IBM button to open the Rescue and Recovery workspace To interrupt normal startup press the blue Access IBM button A window such as this will appear IBM Rescue and Recovery with Rapid Res E Introduction Rescue and Restore Recovery overview Rescue files Restore from backup Restore factory contents Configure Configuration overview
76. hone cable Laser compliance statement An optical storage drive device such as a CD ROM CD RW DVD ROM drive and SuperDisk which can be installed in the IBM ThinkPad computer is a laser product The drive s classification label shown below is on the surface of the drive CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 KLASS 1 LASER APPARAT Important safety information Xi The drive is certified by the manufacturer to comply with the requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class I laser products at the date of manufacture In other countries the drive is certified to conform to the requirements of IEC825 and EN60825 for Class 1 laser products A DANGER Do not open the optical storage drive unit no user adjustments or serviceable parts are inside Use of controls adjustments or the performance of procedures other than those specified might result in hazardous radiation exposure Class 1 laser products are not considered hazardous The design of the laser system and the optical storage drive ensures that there is no exposure to laser radiation above a Class 1 level during normal operation user maintenance or servicing Some drives contain an embedded Class 3A laser diode Note this warning A DANGER Emits visible and invisible laser radiation when open Avoid dir
77. ier will pick up your Machine and deliver it to the designated service center Following its repair or exchange IBM will arrange the return delivery of the Machine to your location You are responsible for its installation and verification This type of service is called ThinkPad EasyServ or EasyServ in some countries 4 Customer Carry In or Mail In Service You will deliver or mail as IBM specifies prepaid unless IBM specifies otherwise the failing Machine suitably packaged to a location IBM designates After IBM has repaired or exchanged the Machine IBM will make it available for your collection or for Mail in Service IBM will return it to you at IBM s expense unless IBM specifies otherwise You are responsible for the subsequent installation and verification of the Machine The IBM Machine Warranty worldwide web site at http www ibm com servers support machine_warranties provides a worldwide overview of IBM s Limited Warranty for Machines a Glossary of IBM definitions Frequently Asked Questions FAQs and Support by Product Machine with links to Product Support pages The IBM Statement of Limited Warranty is also available on this site in 29 languages To obtain warranty service contact IBM or your IBM reseller 68 ThinkPad G40 Series Service and Troubleshooting Guide Support Center telephone numbers Phone numbers are subject to change without notice
78. ies Service and Troubleshooting Guide Index A S Access IBM xvii safety instruction iii setup B BIOS 30 battery configuration 30 problems 24 standby problems 20 BIOS Setup Utility 30 Startup C problems 26 storage device replacing 33 carrying the computer 6 cleaning the computer 9 T computer display problems 22 telephone help by 40 configuration setup 30 testing with PC Doctor 12 E ThinkPad Assistant xvii TrackPoint problems 19 electronic help xvii error messages 13 W errors without messages 17 warranty H service and support 49 Web help by 40 hard disk problems 25 replacing 33 hibernation problems 20 IBM help xvii Important Wireless Regulatory Notice for Users xv Information about hard disk capacity xv K keyboard problems 19 O on board help xvii P password problems 18 PC Doctor 12 power switch problems 18 problems troubleshooting 13 Product Recovery program 32 R recovering preinstalled software 32 Recovery Repair diskette 32 Copyright IBM Corp 2004 89 90 ThinkPad G40 Series Service and Troubleshooting Guide Part Number 92P2196 1P P N 92P2196
79. ion about hard disk capacity Instead of providing a recovery CD or a Windows CD with your computer IBM provides simpler methods of accomplishing the tasks typically associated with these CDs The files and programs for these alternative methods are on your hard disk which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version The complete backup of all the files and programs that IBM preinstalled on your computer resides in a hidden section or partition of the hard disk Although hidden the backups in the partition consume hard disk space Therefore when checking the capacity of your hard disk according to Windows you might note that the total capacity of the disk appears to be smaller than anticipated This discrepancy is explained by the contents of the hidden partition See Recovering pre installed software on page 32 For more information about recovering your hard disk to the original preinstalled contents refer to your on system help source Access IBM Press the blue Access IBM button or click the Access IBM icon on your desktop and then browse the Learn section for various topics that cover backing up and recovering Copyright IBM Corp 2004 XV XVI ThinkPad G40 Series Service and Troubleshooting Guide Finding information with Access IBM The blue Access IBM button can help you in many situations when your computer is working normally and even when it is n
80. ise Cochez une seule case Indique qu idioma prefiere Marque s lo una casilla edivon Indicare la lingua richiesta Selezionare solo una casella Geef de gewenste taal op Kruis n vakje aan Prices per CD FR ITA GER SPA UK RUE ens ems 15 90 15 90 9 99 Prezzi Preise No DA sw Fl NL Precios Prijzen N Kri30 DKK120 SKr135 15 90 15 90 A ee tesa pla Please indicate language required Tick box Bitte geben Sie die gew nschte Sprache an Kreuzen Sie nur ein Feld an Indiquez la langue requise Cochez une seule case Indique qu idioma prefiere Marque s lo una casilla Indicare la lingua richiesto Selezionare solo una casella Geef de gewenste taal op Kruis n vakje aan Lotus Notes R5 CD and Users Guide These packs do not include language specific documentation English only sees A FR ITA GER SP UK A Abad 15 90 15 90 15 90 15 90 9 99 Prezzi LR NO DA SW FI NL Precios Prijzen N Kri3o DKK120 S Kri35 15 90 15 90 All Prices Exclude Local Tax Tous les prix s entendent hors taxe locale 1 prezzi non includono la tassa locale a Quantity Alle Preise ausschl MwSt Todos los precios excluyen impuestos locales De prijzen zijn exclusief
81. ith local ordinances and regulations Handling a disused ThinkPad battery pack Your ThinkPad computer has a lithium ion battery pack or a nickel metal hydride battery pack If you are a company ThinkPad computer user and need to dispose of a battery pack contact the proper person in IBM sales service or marketing and follow that person s instructions You can also see the instructions at www ibm com jp pc recycle battery 74 ThinkPad G40 Series Service and Troubleshooting Guide If you use a ThinkPad computer at home and need to dispose of a battery pack you must comply with local ordinances and regulations Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both IBM Rescue and Recovery IBM logo ThinkPad PS 2 TrackPoint Rapid Restore Microsoft and Windows are trademarks of Microsoft Corporation in the United States and or other countries Intel Pentium Celeron and Intel SpeedStep are trademarks of Intel Corporation in the United States and or other countries For a complete list of Intel trademarks see www intel com tradmarx htm Other company product or service names may be the trademarks or service marks of others Appendix C Notices 75 nnnotes SMARTSUITE millennium edition Congratulations you now have the power to work the way you want Here s the offer As an IBM Personal Computer customer you receive a license for bo
82. k Search Chapter 3 Getting help and service from IBM 43 Getting help and service 44 ThinkPad G40 Series Service and Troubleshooting Guide Appendix A Wireless related information Wireless Interoperability Wireless LAN Mini PCI Adapter is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum DSSS and or Orthogonal Frequency Division Multiplexing OFDM radio technology and is compliant to e The IEEE 802 11 Standard on Wireless LANs as defined and approved by the Institute of Electrical and Electronics Engineers e The Wireless Fidelity WiFi certification as defined by the WECA Wireless Ethernet Compatibility Alliance Usage environment and your Health The Wireless LAN Mini PCI Adapter emits radio frequency electromagnetic energy like other radio devices However the level of energy emitted is far less than the electromagnetic energy emitted by wireless devices like for example mobile phones Because the Wireless LAN Mini PCI Adapter operates within the guidelines found in radio frequency safety standards and recommendations IBM believes the integrated wireless cards are safe for use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situations or environme
83. make sure the hard disk drive is not disabled in the Startup menu 021x Keyboard error Make sure that there are no objects placed on the keyboard or if you have one the external keyboard Turn off the computer and turn off all attached devices Turn on the computer first then turn on the attached devices If you still see the same error code do the following If an external keyboard is connected do the following e Turn off the computer and disconnect the external keyboard then turn on the computer Make sure that the built in keyboard operates correctly If it does have the external keyboard serviced e Make sure that the external keyboard is connected to the correct connector Test the computer by using PC Doctor e If the computer stops during the test have the computer serviced 0230 Shadow RAM error The shadow RAM failed Test your computers memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memory with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memory with PC Doctor 0232 Extended RAM error The extended RAM failed Test your computers memory with PC Doctor If you have increased memory just before turning the computer on reinstall it Then test the memory with PC Doctor 02
84. mation Guarantee supplement for Mexico Appendix C Notices Processing date data E References to Web site addresses Electronic emission notices Environmental notices for Japan Trademarks Index 27 30 92 33 36 39 40 40 40 43 45 45 45 46 46 49 49 49 50 91 ol 54 66 69 71 41 le e A2 74 75 89 xix XX ThinkPad G40 Series Service and Troubleshooting Guide Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a ee 2 amp oe a 42 Specifications Features a e D Caring for your ThinkPad computer A O Copyright IBM Corp 2004 al Your ThinkPad at a glance Your ThinkPad at a glance Front view Volume control buttons Access IBM button Optical storage drive in the fixed bay depending on model Rear view Wireless antenna on some models Power status Power jack X Modem connector Ethernet connector er USB connectors PS 2 connector Parallel connector Monitor connector we USB connectors Security keyhole Audio jacks Floppy disk drive 2 ThinkPad G40 Series Service and Troubleshooting Guide Features Features Processor e Intel Pentium 4 Processor Intel Celeron Processor Memory e Built in 128 MB 256 MB or 512 MB depending on the model e Maximum 2048 MB Storage device e 2 5 inch hard disk drive 20 GB 40 GB 60 GB or 8
85. mfort or potentially a skin burn e Do not operate your computer or charge the battery near flammable materials or in explosive environments e Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never block cover or disable these features CD and DVD drive safety CD and DVD drives spin discs at a high speed If a CD or DVD is cracked or otherwise physically damaged it is possible for the disc to break apart or even shatter when the CD drive is in use To protect against possible injury due to this situation and to reduce the risk of damage to your machine do the following e Always store CD DVD discs in their original packaging e Always store CD DVD discs out of direct sunlight and away from direct heat sources e Remove CD DVD discs from the computer when not in use e Do not bend or flex CD DVD discs or force them into the computer or their packaging e Check CD DVD discs for cracks before each use Do not use cracked or damaged discs Additional safety information A DANGER Electric current from power telephone and communication cables is hazardous To avoid shock hazard connect and disconnect cables as shown below when installing moving or opening the covers of this product or attached devices If the 3 pin power cord is
86. nd Education Access the site at http www lotus com Paid Support You can obtain more extensive support such as assistance to how to questions for a fee through Lotus directly on 44 870 6006123 For more information about Lotus support options visit the Lotus support web pages at www support lotus com For queries with regard to your Smartsuite CD order fulfillment from the coupon supplied please E Mail to Ibm_millennium modusmedia com 4 English An IBM Company 84 ThinkPad G40 Series Service and Troubleshooting Guide OMMANDEZ MAINTENANT ORDINA ADESSO BESTELLEN SIE JETZ EFECT E SU PEDIDO AHORA BESTEL NU Las Dider Coupon Coupon de commande Lema Tagliando di ordinazione Lotus Bestell coupon Lotus Cup n de pedido Lotus Lotus bestelbon DELIVERY DETAILS DETAILS DE LA LIVRAISON LIEFERANGABEN DETALLES DE LA ENTREGA DATI CONSEGNA FLEVERINGSDETAILS First Name Pr nom Nome Vorname Nombre Voornaam Surname Nom Nachname Apellidos Achtemaam Company Name Soci t Societ Firmenname Nombre de la empresa Bedrijfsnaam Address Adresse Indirizzo Anschrift Direcci n Adres Country Pays Paese Land Pa s Land Postcode Code postal CAP PLZ C digo postal Tel no T l phone N tel Telefon N mero de tel fono Tel foonn mmer E mail Correo electmico VAT No Code TVA P IVA USt ID C digo de IVA BTW nummer Payment De
87. nts the use of a Wireless LAN Mini PCI Adapter card may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include e Using integrated wireless cards on airplanes or in hospitals In environments where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization e g airport or hospital you are encouraged to ask for authorization to use the Wireless LAN Mini PCI Adapter prior to turning on the ThinkPad G40 computer Copyright IBM Corp 2004 45 Authorized Operation Within the United States and Canada The statement below regarding the extended channel mode is applicable when the system supports this function To check the support of this function see the properties of the installed wireless card by referring to the extended channel mode enablement instructions For systems with 802 11b wireless function supporting Extended Channel Mode This device may only be used with Access Points which are authorized for use within the geography in which they are being used The use of this device with an Access Point that is not Wi Fi compliant and not authorized to be used in your geography could result in violation of government regulations Consult the network administrator the instruction manual or the approval lab
88. oblems Troubleshooting If you do not find your problem here refer to Access IBM your on board help system Open Access IBM by pressing the Access IBM button The following section only describes problems that might prevent you from accessing this help system Error messages Notes 1 In the charts x can be any character 2 The version of PC Doctor referred to here is PC Doctor for Windows Message Solution 0175 Bad CRC stop POST task The EEPROM checksum is not correct block 6 Have the computer serviced 0177 Bad SVP data stop POST task 0182 Bad CRC2 Enter BIOS Setup and load Setup defaults The EEPROM checksum of the supervisor password is not correct Have the computer serviced The EEPROM checksum CRC2 is not correct Enter BIOS setup and load default setting 0185 Bad startup sequence settings Enter BIOS Setup and load Setup defaults The EEPROM checksum of the startup sequence is not correct Enter BIOS setup and load default setting 0187 EAIA data access error The access to EEPROM has failed Have the computer serviced 0188 Invalid RFID Serialization Information Area The EEPROM checksum is not correct block 0 and 1 The system board should be replaced and the box serial number needs to be reinstalled Have the computer serviced 0189 Invalid RFID configuration information area The EEPROM checksum is not correct block 4 and 5
89. of its obligations under or in connection with this Statement of Limited Warranty is limited to the compensation of only those damages and losses proved and actually arising as an immediate and direct consequence of the non fulfillment of such obligations if IBM is at fault for a maximum amount equal to the charges you paid for the Machine that has caused the damages For purposes of this item the term Machine includes Machine Code and Licensed Internal Code LIC The above limitation shall not apply to damages for bodily injuries including death and damages to real property and tangible personal property for which IBM is legally liable 2 UNDER NO CIRCUMSTANCES IS IBM ITS SUPPLIERS OR RESELLERS LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY 1 LOSS OF OR DAMAGE TO DATA 2 INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY 62 ThinkPad G40 Series Service and Troubleshooting Guide ECONOMIC CONSEQUENTIAL DAMAGES 3 LOST PROFITS EVEN IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES OR 4 LOSS OF BUSINESS REVENUE GOODWILL OR ANTICIPATED SAVINGS THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED AUSTRIA What this Warranty Covers The following replaces the first sentence of the first paragraph of this section The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine s conformity to its Specifications The following par
90. omputer for Windows 2000 right click My Computer on the desktop and select Properties 3 Select the Hardware tab and then click the Device Manager button 46 ThinkPad G40 Series Service and Troubleshooting Guide Double click Network adapters Right click the Wireless LAN Mini PCI Adapter and select Properties Click the Advanced tab Select Extended Channel Mode and set the value to Enable NO of Note The above applies only to systems with the 802 11b wireless function that support Extended Channel Mode Appendix A Wireless related information 47 48 ThinkPad G40 Series Service and Troubleshooting Guide Appendix B Warranty information This appendix contains warranty information for your ThinkPad warranty period warranty service and support and the IBM Statement of Limited Warranty Warranty service and support With the original purchase of an IBM ThinkPad you have access to extensive support During the IBM Machine warranty period you may call IBM or your reseller for problem determination assistance under the terms of the IBM Statement of Limited Warranty The following services are available during the warranty period Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty train
91. on of this guide In the unlikely event that you notice any of the conditions listed below or if you have any safety concerns with your product stop using the product and unplug it from the power source and telecommunication lines until you can speak to the IBM Support Center for further guidance e Power cords plugs power adapters extension cords surge protectors or power supplies that are cracked broken or damaged e Signs of overheating smoke sparks or fire e Damage to a battery such as cracks dents creases discharge from a battery or a buildup of foreign substances on the battery e A cracking hissing or popping sound or strong odor that comes from the product e Signs that liquid has been spilled or an object has fallen onto the computer product the power cord or power adapter e The computer product the power cord or power adapter has been exposed to water e The product has been dropped or damaged in any way e The product does not operate normally when you follow the operating instructions Note If you notice these conditions with a non IBM product such as an extension cord stop using that product until you can contact the product manufacturer for further instructions or until you get a suitable replacement General safety guidelines Always observe the following precautions to reduce the risk of injury and property damage Service Do not attempt to service a product yourself unless instructe
92. on with Access IBM Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance Features z a Specifications Caring for your ThinkPad computer Chapter 2 Solving computer problems Diagnosing problems Troubleshooting Error messages Errors without messages A password problem A power switch problem Keyboard problems TrackPoint problems Standby or hibernation problems Computer screen problems Battery problems Hard disk drive problems Startup problems Copyright IBM Corp 2004 iv iv Vi vii vii vii Xi XV XV XV Xvii Dawn 11 12 13 13 17 18 18 19 19 20 22 24 25 26 Other problems Starting IBM BIOS Setup Utility Recovering pre installed software Replacing the hard disk drive Replacing the battery Chapter 3 it nj and service from IBM Getting help and service Getting help on the Web Calling IBM Getting help around the wond Appendix A Wireless related information Wireless Interoperability Usage environment and your Health Authorized Operation Within the United States and Canada Enabling Extended Channel Mode Appendix B Warranty information Warranty service and support Before you call for service Calling for service IBM Statement of Limited Warranty Z125 4753 07 11 2002 Part 1 General Terms Part 2 Country unique Terms Part 3 Warranty Infor
93. onducted including all documents presented in such proceedings in the English language The English language version of this Statement of Limited Warranty prevails over any other language version HONG KONG S A R OF CHINA AND MACAU S A R OF CHINA Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of Hong Kong Special Administrative Region of China INDIA Limitation of Liability The following replaces items 1 and 2 of this Section 1 liability for bodily injury including death or damage to real property and tangible personal property will be limited to that caused by IBM s negligence and 56 ThinkPad G40 Series Service and Troubleshooting Guide 2 as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to or in any way related to the subject of this Statement of Limited Warranty the charge paid by you for the individual Machine that is the subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code LIC Arbitration The following is added under this heading Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Bangalore India in accordance with the laws of India then in effect The arbitration award shall be final and binding for the parties without appeal and shall be
94. or any damages and losses that may arise as a consequence of the fulfillment of its obligations under or in connection with this Statement of Limited Warranty or due to any other cause related to this Statement of Limited Warranty is limited to the compensation of only those damages and losses proved and actually arising as an immediate and direct consequence of the non fulfillment of such obligations if IBM is at fault or of such cause for a maximum amount equal to the charges you paid for the Machine For purposes of this item the term Machine includes Machine Code and Licensed Internal Code LIC The above limitation shall not apply to damages for bodily injuries including death and damages to real property and tangible personal property for which IBM is legally liable 2 UNDER NO CIRCUMSTANCES IS IBM ITS SUPPLIERS OR RESELLERS LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY 1 LOSS OF OR DAMAGE TO DATA 2 INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES 3 LOST PROFITS EVEN IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES OR 4 LOSS OF BUSINESS REVENUE GOODWILL OR ANTICIPATED SAVINGS FRANCE AND BELGIUM Limitation of Liability The following replaces the terms of this section in its entirety Except as otherwise provided by mandatory law 1 IBM s liability for any damages and losses that may arise as a consequence of the fulfillment
95. ot At your desktop press the Access IBM button to open Access IBM Access IBM is your on board computer help center that brings you informative illustrations and easy to follow instructions for getting started and staying productive You can also use the Access IBM button to interrupt the startup sequence of your computer and start the IBM Rescue and Recovery If Windows does not start correctly press the Access IBM button during the startup sequence of your computer and start the IBM Rescue and Recovery Use this area to run diagnostics restore your backups assuming you have made backups using IBM Rapid Restore Ultra restore to factory contents ie what was there when you received your computer start a utility that enalbes you to change your startup sequence and get essential system information and start the IBM BIOS Setup Utility where you can check and change BIOS settings Press the Access IBM button to open the application that brings all of IBM s resources to you On the next page you will see the Welcome page of Access IBM that explains what each part of Access IBM holds to help you O Copyright IBM Corp 2004 xvii Access IBM Keyword Search Quick Launch Learn Configure Protect amp Recover Get Help amp Support Stay Current Welcome Access IBM your guide to a host of information sources and tools Learn provides explanations and diagrams about computer features and guidance for setting up customizing
96. ot take responsibility for the date data processing capabilities of non IBM products even if those products are preinstalled or otherwise distributed by IBM You should contact the vendors responsible for those products directly to determine the capabilities of their products and update them if needed This IBM hardware product cannot prevent errors that might occur if software upgrades or peripheral devices you use or exchange data with do not process date data correctly The foregoing is a Year 2000 Readiness Disclosure Copyright IBM Corp 2004 71 References to Web site addresses Any references in this publication to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk Electronic emission notices Federal Communications Commission FCC Statement ThinkPad G40 machine type 2881 2882 or 2886 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications
97. ou begin Note You might need to use a diskette drive in the recovery process Use a drive that is compatible with your ThinkPad computer 1 If possible save all your files and shut down your operating system 2 Turn off your computer 3 Turn on your computer Watch the display carefully When the following message is displayed press the blue Access IBM button to open the IBM Rescue and Recovery To interrupt normal startup press the blue Access IBM button The Rescue and Recovery workspace opens 4 Click Restore factory contents 5 Follow the instructions on the screen 6 When the recovery process finishes press the Enter key Your computer will restart with the pre installed operating system drivers and software 32 ThinkPad G40 Series Service and Troubleshooting Guide Replacing the hard disk drive Replacing the h Yo ard disk drive u can replace a damaged hard disk drive yourself Note Replace the hard disk drive only if you have it repaired The connectors m Attention and bay of the hard disk drive were not designed for frequent changes or drive swapping The IBM Rescue and Recovery workspace and the Product Recovery program are not included in the replacement hard disk drive Handling a hard disk drive e Do not drop the drive or subject it to physical shocks Put the drive on a material such as soft cloth that absorbs the physical shock e Do not apply pressure to the cover of the
98. owing 1 Turn off the computer 2 Make sure that the over discharged battery is in the computer 3 Connect the ac adapter to the computer and let it charge If the battery cannot be fully charged in 24 hours use a new battery 24 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems If the optional Quick Charger is available use it to charge the over discharged battery Problem Your computer shuts down before the battery status indicator shows empty or Your computer operates after the battery status indicator shows empty Solution Discharge and recharge the battery Problem The operating time for a fully charged battery is short Solution Discharge and recharge the battery If your battery s operating time is still short use a new battery Problem The computer does not operate with a fully charged battery Solution The surge protector in the battery might be active Turn off the computer for one minute to reset the protector then turn on the computer again Problem The battery does not charge Solution You cannot charge the battery when it is too hot If the battery feels hot remove it from the computer and allow it to cool to room temperature After it cools reinstall it and recharge the battery If it still cannot be charged have it serviced Hard disk drive problems Problem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be
99. ows combines over 15 years of computer productivity innovations into the world s most famous spreadsheet 1 2 3 Millennium Edition delivers new easy to use tools to help users complete everyday tasks efficiently and effectively the NEW FastSite intranet publisher Making its debut is Lotus FastSite the suite s new document publishing tool for the Web Organizer time and contact manager Lotus Organizer is the award winning personal and group scheduler with more than 20 million users worldwide Word Pro word processor Lotus Word Pro Millennium Edition for Windows increases word processing productivity for end users by providing the most advanced technology in the areas of Internet publishing file compatibility and speech recognition Freelance Graphics presentation graphics Lotus Freelance Graphics Millennium Edition for Windows transforms presentation graphics into an everyday visual communications tool for individuals and teams Approach database Lotus Approach Millennium Edition for Windows is the award winning relational database that provides an easy way to query report on and analyze data ScreenCam multimedia software Lotus ScreenCam is Lotus 32 bit PC Screen capture software for Windows English 1 Appendix C Notices 81 and SmartCenter Internet information manager Lotus SmartCenter is SmartSuite Millennium Edition s customizable command center designed to work like a file cabinet SmartCenter offers u
100. pect a software problem refer to the information for the operating system or application program Calling for service Please have the following information ready e Machine type model and serial number e Description of the problem e Exact wording of any error messages e Hardware and software configuration information To find the telephone number for the Support Center nearest you see Telephone numbers in Chapter 3 Getting help and service from IBM on 50 ThinkPad G40 Series Service and Troubleshooting Guide IBM Statement of Limited Warranty Z125 4753 07 11 2002 Part 1 General Terms This Statement of Limited Warranty includes Part 1 General Terms Part 2 Country unique Terms and Part 3 Warranty Information The terms of Part 2 replace or modify those of Part 1 The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use and not for resale The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include any software programs whether pre loaded with the Machine installed subsequently or otherwise Nothing in this Statement of Limited Warranty affects any statutory rights of consumers that cannot be waived or limited by contract What this Warranty Covers IBM warrants that each Machine 1 is free from defects in materials and workmanship and
101. r Mini PCI Card or a memory card do not use your computer until you have closed the cover Never use the computer when the cover is open CAUTION The fluorescent lamp in the liquid crystal display LCD contains mercury Do not put it in trash that is disposed of in landfills Dispose of it as required by local ordinances or regulations The LCD is made of glass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal fluid gets into your eyes or on your hands immediately wash the affected areas with water for at least 15 minutes if any symptoms are present after washing get medical care A DANGER Modem safety information To reduce the risk of fire electrical shock or injury when using telephone equipment always follow basic safety precautions such as e Never install telephone wiring during an electrical storm e Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations e Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface e Use caution when installing or modifying telephone lines Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Use only No 26 AWG or larger thicker telep
102. re not using the TrackPoint during Chapter 2 Solving computer problems 19 Solving computer problems normal operation This is a normal characteristic of the TrackPoint and is not a defect The pointer drifts for several seconds under the following conditions e When the computer is turned on e When the computer resumes normal operation e When the TrackPoint is pressed for a long time e When the temperature changes Problem The mouse or the pointing device does not work Solution Make sure that the TrackPoint is set to Automatic in the ThinkPad Configuration Program Then detach the mouse or the pointing device and try using the TrackPoint If the TrackPoint works the error might be due to the mouse or the pointing device Make sure that the cable for the mouse or the pointing device is securely connected If your mouse is incompatible with the IBM PS 2 mouse disable the TrackPoint using the ThinkPad Configuration Program Note For more information see the manual supplied with the mouse Problem The mouse buttons do not work Solution Change the mouse driver to Standard PS 2 Port Mouse and then reinstall IBM PS 2 TrackPoint Drivers are provided in the C IBMTOOLS DRIVERS directory on your hard disk drive If your hard disk drive does not contain device drivers refer to the ThinkPad Web site To access this Web site press the Access IBM button The Access IBM panel opens On it click Get Help amp Support
103. rnational Program Licence Agreement This offer is governed by copyright law and the IBM International Program Licence Agreement that comes with your IBM PC Your use of the Lotus SmartSuite Millennium programs or CD Rom described in this offer constitutes acceptance of these terms License Information Additional Terms and Conditions These programs are not for resale Proof of Entitlement The Proof of Purchase for the IBM Personal Computer boxed with this Lotus SmartSuite Millennium brochure should be retained to support your entitlement Program Service Only 30 day up and running support is available See inside this document for information regarding Lotus Customer Support options Statement of Service These programs are provided AS IS PROGRAMS DESIGNATED AS NO ARE PROVIDED WITHOUT A PROGRAM WARRANTY THEY ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND IBM DISCLAIMS ALL WARRANTIES FOR THESE PROGRAMS EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE U S Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corporation Lotus 1 2 3 SmartSuite Approach Freelance Graphics Word Pro ScreenCam TeamReview TeamConsolidate TeamMail SmartCenter and Organizer are trademarks of Lotus Development Corporation IBM is a trademark of International Business Machines Incorporated Mi
104. roubleshoot Diagnose problems using diagnostics 26 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems In the top panel of the Rescue and Recovery workspace you can click the following to open other pages or exit the utility Events Log The Event Log Viewer enables you to view a log that contains information about events or tasks associated with Rescue and Recovery Operations System Information The System Information Viewer enables you to see key hardware and software information about your computer This information might be valuable when trying to diagnose problems Warranty Status The Warranty Status enables you to see when your warranty expires the terms of service for your computer or a list of replacement parts Help Provides information about the various pages in the Rescue and Recovery workspace Exit Closes the Rescue and Recovery workspace and resumes the startup sequence that was interrupted Other problems Problem The computer locks or does not accept any input Solution Your computer might lock when it enters standby mode during a communication operation Disable the standby timer when you are working on the network To turn off the computer press and hold the power switch for 4 seconds or more Problem The computer does not start from a device you want such as a diskette drive Solution Refer to the Startup menu of the IBM BIOS Setup Utility Make sure that the s
105. rring any obligation to you O Copyright International Business Machines Corporation 2004 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Important safety information This information can help you safely use your IBM personal computer Follow and retain all information included with your IBM computer The information in this document does not alter the terms of your purchase agreement or the IBM Statement of Limited Warranty Customer safety is important to IBM Our products are developed to be safe and effective However personal computers are electronic devices Power cords power adapters and other features can create potential safety risks that can result in physical injury or property damage especially if misused To reduce these risks follow the instructions included with your product observe all warnings on the product and in the operating instructions and review the information included in this document carefully By carefully following the information contained in this document and provided with your product you can help protect yourself from hazards and create a safer computer work environment Note This information includes references to power adapters and batteries In addition to mobile personal computers IBM ships some products such as speakers or monitors with external power adapters If you have such a product
106. s disconnected while the computer was in standby mode Do not disconnect the external monitor while the computer is in standby mode or hibernation mode If no external monitor is attached when the computer resumes the computer display remains blank and output is not displayed This restriction does not depend on the resolution value Press Fn F7 to bring up the computer display Note If you use the Fn F7 key combination to apply a presentation scheme press Fn F7 at least three times in three seconds and the image is displayed on the computer screen Problem The computer does not return from standby mode or the standby indicator stays on and the computer does not work Solution If the system does not return from standby mode it may have entered standby or hibernation mode automatically because the battery is depleted Check the standby indicator e If the standby indicator is on your computer is in standby mode Connect the ac adapter to the computer then press En Chapter 2 Solving computer problems 21 Solving computer problems e If the standby indicator is off your computer is in hibernation mode or power off state Connect the ac adapter to the computer then press power button to resume operation If the system still does not return from standby mode your system may stop responding and you cannot turn off the computer In this case you need to reset the computer If you have not saved your data it may be lost To reset
107. s or more If the computer is still not reset remove the ac adapter and the battery Keyboard problems Problem Some or all of the keys on the keyboard do not work Solution If the problem occurred immediately after the computer returned from standby mode enter the power on password if any is set If an external PS 2 keyboard is connected the numeric keypad on your computer does not work Use the numeric keypad on the external keyboard If an external numeric keypad or a mouse is connected 1 Turn off the computer 2 Remove the external numeric keypad or the mouse 3 Turn on the computer and try using the keyboard again If the keyboard problem is resolved carefully reconnect the external numeric keypad external keyboard or mouse making sure that you have seated the connectors properly If the external numeric keypad external keyboard or mouse are not attached and any keys on the keyboard still do not work have the computer serviced Problem A number appears when you type a letter Solution The numeric lock function is on To disable it press and hold Shift then press NumLk Problem Some or all of the keys on the external numeric keypad do not work Solution Make sure that the external numeric keypad is correctly connected to the computer TrackPoint problems Problem The pointer drifts when the computer is turned on or after it resumes normal operation Solution The pointer might drift when you a
108. s or service marks of others This offer is subject to change or cancellation without notice 2002 Copyright Lotus Development Corporation Copyright IBM Corporation All rights reserved Part Number 11K6273 An IBM Company SUPERHUMANSOFTWARE www lotus com e e business 76 ThinkPad G40 Series Service and Troubleshooting Guide SMARTSUIT notes millennium edition Congratulations you now have the power to work the way you want Here s the offer As an IBM Personal Computer customer you receive a license for both Lotus SmartSuite Millennium Edition and Lotus Notes R5 Client software The Notes client allows you to access Internet Mail from any industry standard POP3 or IMAP4 server If you use Notes in conjunction with Domino Server you must purchase a Domino Per User Client Access License CAL Please refer to the Volume Purchasing section below for details on how to purchase CALs for connection to a Domino server About Lotus Notes You get the entire World Wide Web and its point and click ease combined with world class messaging and collabcration in an easy to use and customizable environment Notes lets you manage all your information needs in a single application combining e mail calendaring group scheduling contact and task management Web browsing and knowledge management and lets you work om anywhere Notes synchronizes data with your laptop and per sonal digital
109. sers a simple way to access and organize information from SmartSuite applications Lotus Notes and the Internet notes Notes R5 with Messaging License Also included is a Lotus Notes R5 with Messaging license No Cal the most advanced messaging client for the intranet Notes Mail is the messaging client in the Lotus Notes family of versatile easy to use clients With integrated e mail Web acess POP3 support group scheduling newsgroups document libraries and discussions no other messaging client can match the power and convenience of Lotus Notes To obtain your CD please complete the enclosed fulfilment form or obtain media through your Lotus reseller KEY FEATURES AND BENEFITS NEW Lotus FastSite A streamlined desktop application that makes Internet publishing fast and easy You created the content now you can easily format it for publishing to the Internet or your company s intranet Year 2000 Ready Be ready for the new millennium SmartSuite applications are consistent with Lotus and IBM s definition for year 2000 readiness Compatibility With Microsoft Office and most other popular desktop applications Integration with Lotus Notes and most other strategic enterprise systems Synergy with Lotus eSuite Share data between eSuite and SmartSuite applications preserving both content and format Minimum System Requirements Memory SmartSuite Millennium Edition requires 8MB RAM for Windows 12MB or more Hardware recommended
110. sonal injury caused by the negligence of IBM and b any breach of its obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982 or any statutory modification or re enactment of either such Section 2 IBM will accept unlimited liability subject always to the Items for Which IBM is Not Liable below for physical damage to your tangible property resulting from the negligence of IBM 3 IBM s entire liability for actual damages for any one Default will not in any event except as provided in items 1 and 2 above exceed the greater of 1 Pounds Sterling 75 000 or 2 125 of the total purchase price payable or the charges for the Machine directly relating to the Default These limits also apply to IBM s suppliers and resellers They state the maximum for which IBM and such suppliers and resellers are collectively responsible Items for Which IBM is Not Liable Save with respect to any liability referred to in item 1 above under no circumstances is IBM or any of its suppliers or resellers liable for any of the following even if IBM or they were informed of the possibility of such losses 1 loss of or damage to data 2 special indirect or consequential loss or 3 loss of profits business revenue goodwill or anticipated savings Part 3 Warranty Information This Part 3 provides information regarding the warranty applicable to your Machine including the warranty
111. ss revenue goodwill or anticipated savings SLOVAKIA Limitation of Liability The following is added to the end of the last paragraph The limitations apply to the extent they are not prohibited under 373 386 of the Slovak Commercial Code SOUTH AFRICA NAMIBIA BOTSWANA LESOTHO AND SWAZILAND Limitation of Liability The following is added to this section IBM s entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM UNITED KINGDOM Limitation of Liability The following replaces the terms of this section is in its entirety For the purposes of this section a Default means any act statement omission or negligence on the part of IBM in connection with or in relation Appendix B Warranty information 65 to the subject matter of this Statement of Limited Warranty in respect of which IBM is legally liable to you whether in contract or tort A number of Defaults which together result in or contribute to substantially the same loss or damage will be treated as one Default Circumstances may arise where because of a Default you are entitled to recover damages from IBM This section sets out the extent of IBM s liability and your sole remedy 1 IBM will accept unlimited liability for a death or per
112. sure that the disk meets the standard for your country Usually a disk that meets the local standards is marked with a CD logo as shown below on the label If you use a disk that does not meet these standards we cannot guarantee that it will play or that if it does play the sound quality will be good COMPACT asi DIGITAL AUTIO Problem The system shows slow performance Solution This problem may occur when the ac adapter is not attached To prolong battery life with the higher frequency of Intel s Pentium 4 Celeron processors the ThinkPad G40 implements the Dynamic CPU Throttling feature which reduces CPU frequency dynamically 1 when the system operates in battery mode 2 when the system increases power consumption 3 when system temperature increases To avoid or reduce this problem do one or all of the following 1 Attach the ac adapter 2 Close applications not being used 3 Try to lower system temperature by increasing the fan speed with the Battery MaxiMiser Wizard with Fan Control Problem Playback of DVD is not smooth 28 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems Solution This problem may occur when the ac adapter is not attached To prolong battery life with the higher frequency of Intel s Pentium 4 Celeron processors the ThinkPad G40 implements the Dynamic CPU Throttling feature which reduces CPU frequency dynamically 1 when the system operates in battery
113. t of this Statement of Limited Warranty will be brought before and settled exclusively by the competent court of a Athens for Greece b Tel Aviv Jaffa for Israel c Milan for Italy d Lisbon for Portugal and e Madrid for Spain 60 ThinkPad G40 Series Service and Troubleshooting Guide and 9 in the United Kingdom both of us agree to submit all disputes relating to this Statement of Limited Warranty to the jurisdiction of the English courts Arbitration The following is added under this heading In Albania Armenia Azerbaijan Belarus Bosnia Herzegovina Bulgaria Croatia Georgia Hungary Kazakhstan Kyrgyzstan FYR Macedonia Moldova Poland Romania Russia Slovakia Slovenia Tajikistan Turkmenistan Ukraine Uzbekistan and FR Yugoslavia all disputes arising out of this Statement of Limited Warranty or related to its violation termination or nullity will be finally settled under the Rules of Arbitration and Conciliation of the International Arbitral Center of the Federal Economic Chamber in Vienna Vienna Rules by three arbitrators appointed in accordance with these rules The arbitration will be held in Vienna Austria and the official language of the proceedings will be English The decision of the arbitrators will be final and binding upon both parties Therefore pursuant to paragraph 598 2 of the Austrian Code of Civil Procedure the parties expressly waive the application of paragraph 595 1 figure 7 of the Code I
114. tails R glement Dettagli pagamento Zahlungsinformationen Detalles de pago Betalingsgegevens Card Type Type de carte Tipo di carta di credito Kartentyp Tipo de Tarjeta Soort kaart VISA MASTERCARD AMEX Card Number Num ro de carte Numero della carta di credito Kartennummer _ _ N mero de Tarjeta Kaart nummer Expiry Date Date d expiration Data di scadenza Giiltig bis Fecha de Expiraci nWervaldatum Name On Card Nom indiqu sur la carte Nome sulla carta di credito Name auf Karte Titular de la Tarjeta Naam op kaart Signature Signature Firma Handtekening Datum Fecha Appendix C Notices 85 86 COMMANDEZ MAINTENANT ORDINA ADESSO BESTELLEN SIE JETZ EFECT E SU PEDIDO AHORA BESTEL NU O Lotus Lotus Order Coupon Coupon de commande Lotus Lotus Tagliando di ordinazione Lotus Bestellcoupon Lotus Cup n de pedido Lotus Lotus bestelbon ilonni edi Please Return To A renvoyer Si prega di rinviare a Bitte zuriicksenden an Remitir a Send tilbage til Lotus Fulfillment PO Box 3118 Cumbernauld Scotland G68 9JX For queries regarding your Lotus Fulfillment Order please E mail to ibm_smartsuite modusmedia com DtUS Please indicate language required Tick box Bitte geben Sie die gew nschte Sprache an Kreuzen Sie nur ein Feld an Lotus r di d Tick b b hi h MA cD Indiquez la langue requ
115. tangible personal property caused by IBM s negligence and Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws in the Province of Ontario UNITED STATES Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York ASIA PACIFIC AUSTRALIA What this Warranty Covers The following paragraph is added to this Section The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the applicable legislation Limitation of Liability The following is added to this Section Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation IBM s liability is limited to the repair or replacement of the goods or the supply of equivalent goods Where Appendix B Warranty information 55 that condition or warranty relates to right to sell quiet possession or clear title or the goods are of a kind ordinarily acquired for personal domestic or household use or consumption then none of the limitations in this paragraph apply Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State or Territory CAMBODIA LAOS AND
116. tartup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want Also make sure that the device from which the computer starts is enabled In the startup menu in IBM BIOS Setup Utility make sure that the device is included in the Boot priority order list If it is included in the Excluded from boot order list it is disabled Select the entry for it in the list and press the x key This moves the entry to the Boot priority order list Problem The computer does not respond Chapter 2 Solving computer problems 27 Solving computer problems Solution IRQs for the PCI are all set as 11 The computer does not respond because it cannot share the IRO with other devices Refer to the ThinkPad Configuration Program Problem You may receive an Unsafe Removal of Device message that mentions the USB 1 x device when you resume from suspend or hibernation in Windows 2000 Solution You can safely close this message window It is displayed because of a USB 2 0 driver problem in Windows 2000 You can get detailed information in the More Information section of the Microsoft Knowledge Base 328580 and 323754 Visit the Microsoft Knowledge Base homepage at http support microsoft com type the number of the knowledge base article you need in the search field and click the Search button Problem The computer cannot play a CD or the sound quality of a CD is not good Solution Be
117. th Lotus SmartSuite Millennium Edition and Lotus Notes R5 Client software The Notes client allows you to access Internet Mail from any industry standard POP3 or IMAP4 server If you use Notes in conjunction with Domino Server you must purchase a Domino Per User Client Access License CAL Please refer to the Volume Purchasing section below for details on how to purchase CALs for connection to a Domino server About Lotus Notes You get the entire World Wide Web and its point and click ease combined with world class messaging and collaboration in an easy to use and customizable environment Notes lets you manage your information needs in a single application combining e mail calendaring group scheduling contact and task management Web browsing and knowledge management and lets you work from anywhere Notes synchronizes data with your laptop and per sonal digital assistant PDA so you can take e mail appointments to do s contacts and more on the road About SmartSuite SmartSuite contains powerful applications with time saving features that give you a head start on your work and guide you through tasks Lotus SmartSuite includes Lotus 1 2 3 Lotus Organizer Lotus Word Pro and more Introductory Support Limited introductory support is available through the IBM HelpCenter at no charge for 30 days When calling IBM follow these simple guidelines if you have a problem or have a question about installing Lotus
118. the courts of the capital city of the country of your registered office and or commercial site location only are competent 4 in France Algeria Benin Burkina Faso Cameroon Cape Verde Central African Republic Chad Comoros Congo Republic Djibouti Democratic Republic of Congo Equatorial Guinea French Guiana French Polynesia Gabon Gambia Guinea Guinea Bissau Ivory Coast Lebanon Madagascar Mali Mauritania Mauritius Mayotte Morocco New Caledonia Niger Reunion Senegal Seychelles Togo Tunisia Vanuatu and Wallis amp Futuna all disputes arising out of this Statement of Limited Warranty or related to its violation or execution including summary proceedings will be settled exclusively by the Commercial Court of Paris 5 in Russia all disputes arising out of or in relation to the interpretation the violation the termination the nullity of the execution of this Statement of Limited Warranty shall be settled by Arbitration Court of Moscow 6 in South Africa Namibia Lesotho and Swaziland both of us agree to submit all disputes relating to this Statement of Limited Warranty to the jurisdiction of the High Court in Johannesburg 7 in Turkey all disputes arising out of or in connection with this Statement of Limited Warranty shall be resolved by the Istanbul Central Sultanahmet Courts and Execution Directorates of Istanbul the Republic of Turkey 8 in each of the following specified countries any legal claim arising ou
119. the part of IBM in connection with or in relation to the subject matter of this Statement of Limited Warranty in respect of which IBM is legally liable to you whether in contract or tort A number of Defaults which together result in or contribute to substantially the same loss or damage will be treated as one Default occurring on the date of occurrence of the last such Default Circumstances may arise where because of a Default you are entitled to recover damages from IBM This section sets out the extent of IBM s liability and your sole remedy 1 will accept unlimited liability for death or personal injury caused by the negligence of IBM 2 Subject always to the Items for Which IBM is Not Liable below IBM will accept unlimited liability for physical damage to your tangible property resulting from the negligence of IBM 3 Except as provided in items 1 and 2 above IBM s entire liability for actual damages for any one Default will not in any event exceed the greater of 1 EUR 125 000 or 2 125 of the amount you paid for the Machine directly relating to the Default Items for Which IBM is Not Liable Save with respect to any liability referred to in item 1 above under no circumstances is IBM its suppliers or resellers liable for any of the following even if IBM or they were informed of the possibility of such losses 1 loss of or damage to data 2 special indirect or consequential loss or 3 loss of profits busine
120. this information applies to your product In addition your computer product may contain a coin sized internal battery that provides power to your system clock even when the machine is unplugged so the battery safety information applies to all computers Conditions that require immediate action Products can become damaged due to misuse or neglect Some product damage is serious enough that the product should not be used again until it has been inspected and if necessary repaired by an authorized servicer As with any electronic device pay close attention to the product when it is turned on On very rare occasions you might notice an odor or see a puff of smoke or sparks vent from your machine Or you might hear sounds like popping cracking or hissing These conditions might merely mean that an internal electronic component has failed in a safe and controlled manner Or they might indicate a potential safety issue However do not take risks or attempt to diagnose the situation yourself Frequently inspect your computer and its components for damage or wear or signs of danger If you have any question about the condition of a component do not use the product Contact the IBM Support Center or the O Copyright IBM Corp 2004 iii product manufacturer for instructions on how to inspect the product and have it repaired if necessary The telephone numbers for your IBM Support Center location are located in the Telephone numbers secti
121. to process on your behalf any remaining Personal Data as IBM or your reseller considers necessary to fulfill its obligations under this Statement of Limited Warranty which may include shipping the Machine for such processing to other IBM service locations around the world and c ensure that such processing complies with any laws applicable to such Personal Data Limitation of Liability IBM is responsible for loss of or damage to your Machine only while it is 1 in IBM s possession or 2 in transit in those cases where IBM is responsible for the transportation charges Neither IBM nor your reseller are responsible for any of your confidential proprietary or personal information contained in a Machine which you return to IBM for any reason You should remove all such information from the Machine prior to its return Circumstances may arise where because of a default on IBM s part or other liability you are entitled to recover damages from IBM In each such instance Appendix B Warranty information 53 regardless of the basis on which you are entitled to claim damages from IBM including fundamental breach negligence misrepresentation or other contract or tort claim except for any liability that cannot be waived or limited by applicable laws IBM is liable for no more than 1 damages for bodily injury including death and damage to real property and tangible personal property and 2 the amount of any other actual direct
122. u work Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging Your computer dissipates some heat during normal operation This heat is a function of the level of system activity and battery charge level Extended contact with your body even through clothing could cause discomfort or eventually a skin burn Place liquids away from your computer to avoid spills and keep your computer away from water to avoid the danger of electrical shock Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13cm 5 in Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F Do not block the ventilation openings on the computer Be gentle with your computer Avoid placing any objects including paper between the display and the keyboard or the palm rest Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees Do not open the display beyond 180 degrees as this might damage the computer hinge Carry your computer properly Before moving your computer
123. ugh the IBM PC Support Center The following services are available during the warranty period e Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem e IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service e Engineering change management Occasionally there might be changes that are required after a product has been sold IBM or your reseller if authorized by IBM will make selected Engineering Changes ECs available that apply to your hardware 40 ThinkPad G40 Series Service and Troubleshooting Guide Getting help and service The following items are not covered e Replacement or use of non IBM parts or nonwarranted IBM parts Note All warranted parts contain a 7 character identification in the format IBM FRU XXXXXXX e Identification of software problem sources e Configuration of BIOS as part of an installation or upgrade e Changes modifications or upgrades to device drivers e Installation and maintenance of network operating systems NOS e Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM warranty terms Be sure to retain your proof of purchase to obtain warranty service If possible be near your computer
124. ul substances To avoid possible injury e Replace only with a battery of the type recommended by IBM Keep the battery pack away from fire Do not expose it to water or rain Do not attempt to disassemble it e Do not short circuit it Keep it away from children Do not put the battery pack in trash that is disposed of in landfills When disposing of the battery comply with local ordinances or regulations and your company s safety standards If the backup battery is incorrectly replaced there is danger of explosion The lithium battery contains lithium and can explode if it is not properly handled or disposed of Replace only with a battery of the same type To avoid possible injury or death do not 1 throw or immerse the battery into water 2 allow it to heat to more than 100 C 212 F or 3 attempt to repair or disassemble it Dispose of it as required by local ordinances or regulations and your company s safety standards A DANGER Follow the instruction below when installing or reconfiguring the CDC or Mini PCI option To avoid shock hazard disconnect all the cables and the ac adapter when you install the CDC or Mini PCI option or open the covers of the system or attached devices Electrical current from power telephone and communication cables is hazardous CAUTION X ThinkPad G40 Series Service and Troubleshooting Guide When you have added or upgraded a CDC o
125. umber of the IBM Support Center is given to you as soon as you finish registering the computer For detailed information visit the Web site at www ibm com jp pc ibmjreg Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold and serviced by IBM or by IBM resellers who are authorized to perform warranty service International Warranty Service is available for your computer Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http www ibm com pc support and click Warranty Lookup Eligible IBM computers are identified by their four digit machine types For more information about International Warranty Service see Service Announcement 601 034 at http www ibm com Click Support amp downloads click Announcement letters and click Announcements search In the Search by letter number only field type 601 034 and clic
126. y recharge the battery pack strictly according to instructions included in the product documentation Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell If your battery is damaged or if you notice any discharge from your battery or the buildup of foreign materials on the battery leads stop using the battery and obtain a replacement from the battery manufacturer Batteries can degrade when they are left unused for long periods of time For some rechargeable batteries particularly Lithium lon batteries leaving a battery unused in a discharged state could increase the risk of a battery short circuit which could shorten the life of the battery and can also pose a safety hazard Do not let rechargeable Lithium Ion batteries completely discharge or store these batteries in a discharged state Vi ThinkPad G40 Series Service and Troubleshooting Guide Heat and product ventilation Computers generate heat when turned on and when batteries are charging Notebook PCs can generate a significant amount of heat due to their compact size Always follow these basic precautions e Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging Your computer produces some heat during normal operation Extended contact with the body could cause disco
127. you will find a wide variety of sources available from IBM to assist you This section contains information about where to go for additional information about IBM and IBM products what to do if you experience a problem with your computer and whom to call for service should it be necessary Microsoft Service Packs are the latest software source for Windows product updates They are available via Web download connection charges may apply or via CD ROM For more specific information and links please go to http www microsoft com IBM offers Up and Running technical assistance with installation of or questions related to Service Packs for your IBM preloaded Microsoft Windows product please contact the IBM Support Center at the phone number s listed in your owner s manual Getting help on the Web On the World Wide Web the IBM Web site has up to date information about IBM Personal Computer products and support The address for the IBM Personal Computing home page is www ibm com pc IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www ibm com pc support Research this Web site to learn how to solve problems find new ways to use your computer and learn about options that can make working with your ThinkPad computer even easier Calling IBM If you have tried to correct the problem yourself and still need help during the warranty period you can get help and information by telephone thro

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