IBM S84H-4552-00 User's Manual
Contents
1. Power off the computer Disconnect the keyboard cable from the external keyboard Power on the computer and check the keyboard cable connector for the following voltages All voltages have a 5 voltage tolerance Pin Voltage V dc 5 0 Not used Ground 5 0 5 0 Not used D 245316 If all voltages are correct replace the external keyboard If the voltages are not correct replace the following FRUs one at a time until the problem is corrected Note If the replaced FRUs do not resolve the problem put the original FRUs back in the SelectaDock Docking System Do not replace nondefective FRUs a Keyboard cable b Main card of the SelectaDock Docking System How to Run the Diagnostics This the c section describes how to run the diagnostics for both omputer and the SelectaDock Docking System Diagnostics for ThinkPad Use either the TrackPoint or the cursor move keys to interact with the tests The Enter key works the same as selecting the OK icon to reply OK 1 2 Press and hold F1 then power on the computer Hold F1 down until the Easy Setup screen appears Select Test and press Enter 11 10 11 12 13 Select a device and press Enter to run the test The test progress screen appears OK appears when the test ends without any errors Start the Advanced Diagnostic test by pressin2. or two Type ll PC Card Security e PCI or ISA card protection PC card lock MicroSaver lock hole 32 IBM Mobile Systems HMM Removal and Replacement This section contains information on removals and replacements as well as locations The arrows in the removals and replacements show the direction of movement to remove a field replaceable unit FRU or to turn a screw to release the FRU The arrows are marked in numeric order to show the correct sequence of removal When other FRUs must be removed before the failing FRU is removed they are listed at the top of the page Go to the removal procedure for each FRU listed remove the FRU and then continue with the removal of the failing FRU e To replace a FRU reverse the removal procedure and follow any notes that pertain to replacement See Locations on page 49 for internal cable connections and arrangement information In addition to the safety notices below refer to the Hardware Maintenance Manual for the computer you are servicing Caution Before removing any FRU power off the SelectaDock Docking System remove the computer unplug all power cords from electrical outlets and then disconnect any interconnecting cables r Warning The main board adapters and circuit boards on the drives are sensitive to and can be damaged by electrostatic discharge You must use an electrostatic discharge ESD strap to establish person
3. on page 11 FDD external attachment kit Diskette drive assembly Riser card 11XX 12XX Serial devices Communication cable Riser card 17XX Hard disk drive 2 5 inch ThinkPad hard disk drive Main card 24XX Main card Riser card 860X 9x or Mouse External keyboard Riser card 19990301 19990302 19990305 See the Hardware Maintenance Manual of the computer Not shown above 20 IBM Mobile Systems HMM See the Hardware Maintenance Manual of the computer See Undetermined Problems on page 30 Diagnostic Error Codes A detected error is shown as in the following example X Ei SystemBoard DEV 001 FRU 02 ERR 0010 Alarge X to the left of the device icon Device ID three digit e FRU code four digit e Error code two digit The device ID and error code are used to indicate the detail portion of the FRU which caused the error If replacing a FRU does not correct the problem see the device ID or error code from the previous failure If they have changed the cause might be because the new FRU is defective or that the FRU was incorrectly installed Device ID error is detected by the diagnostic tests a three digit device ID is displayed The device ID indicates suspected device Icon Device Suspected Device ID To 001 System board Syste
4. IBM Mobile Systems HMM By Micro switch cable LED connector When replacing The following figure shows the route of the microphone cable The cable goes through here Inside view 41 1070 Bracket Base Model 1010 Rear Panel Option Card Cover 1020 1 Inch High Bay 1040 Half Height Bay Frame 1050 Upper Cover 1060 Step Length Quantity Memo M 2 6 x 5 mm 4 42 Mobile Systems HMM 1080 Speaker Assembly Base Model 1010 Rear Panel Option Card Cover 1020 1 Inch High Bay 1040 Half Height Bay Frame 1050 Upper Cover 1060 Bracket 1070 Step Length Quantity Memo M 2 6 x 7 mm 4 Self tap 43 1090 Power Supply a o M 5 pm oc SEE 555 8 este og 9 95 23r7 osso S talg 959 259 go c goSg o E P gt 2 Slo Lx SIS gt lx IBM Mobile Systems HMM 44 1100 Cables Base Model 1010 Rear Panel Option Card Cover 1020 1 Inch High Bay 1040 Half Height Bay Frame 1050 Upper Cover 1060 This step is a preparation for removing the main card assembly Remove the IDE cables Kl the SCSI cable and the audio cable then disconnect the speaker connector El 45 1110 Shield Cover Base Model 1010 Rear Panel
5. Option Card Cover 1020 1 Inch High Bay 1040 Half Height Bay Frame 1050 Upper Cover 1060 Bracket 1070 Top view Step Length Quantity Memo M 2 6 x 7 mm 3 M26x6mm 5 E M15x6mm 1 46 IBM Mobile Systems HMM 1120 Main Card Assembly Base Model 1010 Rear Panel Option Card Cover 1020 1 Inch High Bay 1040 Half Height bay Frame 1050 Upper Cover 1060 Bracket 1070 Cables 1100 Shield Cover 1100 Step Length Quantity Memo M 2 6 x 5 mm 1 M 2 6 x 3 mm 1 M 2 6 x 5 mm 3 Self tap M 1 5 x 6 mm 1 M 2 6 x 5 mm 2 E EX ED M2x 7 mm 2 Hex head 5 m m 47 1130 Audio Card Main Card Riser Card e Base Model 1010 Rear Panel Option Card Cover 1020 e 1 Inch High Bay 1040 e Half Height Bay Frame 1050 e Upper Cover 1060 Bracket 1070 Cables 1100 Shield Cover 1100 Main Card Assembly 1120 To remove the Riser card El To remove the Main Board To remove the Audio card A Note In step use a tool such as a bladed screwdriver to easily disconnect the riser card and main card Be careful not to damage the connector Riser card ele Main card 48 IBM Mobile Systems HMM Locations Front View H a H a H H Multiuser lo
6. Power off the computer Remove the external keyboard if one is attached Press and hold F1 then power on the computer Hold F1 until the Easy Setup screen appears Select Test and press Enter The basic diagnostic Screen appears Press Ctrl A to go to the advanced diagnostic Screen Press Ctrl K keyboard picture appears on the Screen When you press a key a mark appears or disappears on the corresponding key position on the screen Repeat this step for any keys that need to be tested To exit the test press Esc or select the cancel icon IBM Mobile Systems HMM PC Test Card LED The green LED on the PC test card lights when the PCMCIA test is running If the LED does not light check that the card is installed correctly by reseating the card If it still does not light after reseating try using another slot for the test If the LED still does not light and the test fails replace the FRU shown in the diagnostic error code Errors during the POST If the POST detects an error a three to eight digit error code displays Memory Errors if the POST detects a memory error in the first 640 KB of system memory all the first bank memory is deallocated and the test continues with the second 640 KB of memory If the total amount of error free memory becomes less than 2 MB a 2XX POST error occurs and the system stops All the remaining memory is used as system memory When the POST memory test has completed the usable memory size
7. a PCMCIA card or installation of an incompatible card Damage caused by foreign material in the UltraBay or half height bay Diskette drive damage caused by pressing the diskette drive cover or inserting diskettes with multiple labels Damaged or bent diskette eject button CD ROM drive damage caused by excessive force shock or by being dropped Fuses blown by attaching a nonsupported device Forgotten computer or hard disk password making computer or hard disk unusable If the following symptoms are present they may indicate damage caused by nonwarranted activity Missing parts may be a symptom of unauthorized service or modification HDD spindles can become noisy if subjected to excessive force or by being dropped 19990303 errors can be caused by exposure to strong magnetic fields 2 IBM Mobile Systems HMM General Preparation Note In this manual Base Model means the SelectaDock Base Model SelectaDock means the SelectaDock II and SelectaDock Docking System means the Base Model and SelectaDock when docked together as one unit 10 11 The SelectaDock supports the ThinkPad 760E 760ED and 760ELD When any other model is docked to the SelectaDock a beep sounds Check which model of the ThinkPad is docked to the SelectaDock before maintenance Verify the Base Model is correctly docked connected to the SelectaDock Verify the computer is correctly docked connected to the Se
8. is compared with the configuration data If a mismatch is detected a 2XX error code occurs Press Esc and F1 after restart to continue system operation Memory sizes that are deallocated because of the POST process are kept by the hibernation or suspend functions To test this memory it must be reconfigured as part of the original memory size Configure by turning the power off and on Deallocation support is done only by the POST for memory errors All irrecoverable memory errors that occur during normal operation cause an interrupt to the operating system Diagnostics for the SelectaDock Docking System The SelectaDock Docking System Options Diskette helps you troubleshoot the expansion unit SCSI adapter and SCSI device problems through a series of menus Run the diagnostics to verify operation of the SelectaDock Docking System and SCSI devices Do the following 1 Power off the computer on the SelectaDock Docking System and external SCSI devices 2 Insert the Option Diskette into drive A 3 Power on all attached external SCSI devices and the computer on the SelectaDock Docking System The Logo Screen appears 5 After a few seconds the Main Menu appears 6 Select a device for testing and go to the respective section 13 Testing the Expansion Unit 1 The Test Selection Menu appears when you select Test Expansion Unit on the Main Menu Test Selection Menu V1 00 Select one 1 Run the tests one ti
9. or information about IBM products machines and programs programming or services that are not announced in your country Such references or information must not be construed to mean that IBM intends to announce such IBM products programming or Services in your country Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative Copyright International Business Machines Corporation 1996 rights reserved Note to U S Government users Documentation related to Restricted rights Use duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp ii IBM Mobile Systems HMM ThinkPad SelectaDock Docking System Copyright IBM Corp 1996 iv Mobile Systems HMM Contents ThinkPad SelectaDock Docking System iii Read This First ro 0 a gs 1 General Preparation 3 Checkout Guide 4 How to Run the Diagnostics 11 Symptom to FRU Index 18 Undetermined Problems 30 Feature Description 31 Removal and Replacement 33 Locations i i sse mox Ro ox tx 49 Pans List usns axis ee eve 53 Notices a ae 56 Copyright IBM Corp 1996 vi IBM Mobile Systems HMM Read This First Before you go to the checkout guide be sure to
10. test only IBM products Non IBM products prototype cards or modified options can give false errors and invalid m Important Docking System When the problem determination procedure in the operation manual that is supplied with the adapter or device says Have the system unit serviced this means both the computer and the SelectaDock 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same operation Note To run the diagnostics refer to How to Run the Diagnostics on page 11 3 Use the following table with the verified symptom to determine which page to go to Search the symptoms column and find the description that best matches your symptom then go to the page shown in the Go to column Symptoms Verified Go to Power failure The power indicator does not go on or stay on Power Supply on page 6 POST does not complete No beeps or error code are indicated The configuration is not the same as the installed devices POST beeps but no error codes are displayed Symptom to FRU Index on page 18 and then use the No Beep Symptoms table Checking the Installed Devices List on page 8 Symptom to FRU Index on page 18 and then use the Beep Symptoms table 4 Mobile Systems HMM Symptoms
11. the power supply If any of the voltages is not correct replace the power supply If replacing the power supply does not correct the problem replace the main card 6 IBM Mobile Systems HMM Power Supply Connector and El Yellow Red Pin V dc Red cord 5V Yellow cord 12V Power Supply Connector 4321 Pin Signal V dc Min V dc Max 1 2 CVCC 19V 21V 3 4 GND Power Supply Connector 1 2 Pin Signal V dc Min V dc Max 1 12V 11 4V 13 2 V 2 3 GND 4 5V 4 53 V 5 5 V Power Supply Connector Ej 1 2 19 20 Pin Signal V dc V dc Min Max 2 8 GND mE 4 SUB 12 11 4 12 6 5 GND 6 7 12 volts 11 4 12 6 8 GND 9 11 3 3 3 0 3 6 12 14 GND 15 17 5 4 75 5 25 18 20 GND Checking the Installed Devices List If a device is installed but the icon appears in a gray shade rather than a dark shade on the basic diagnostics screen the device is defective Reseat the device connectors If the symptom remains replace the device or the system board If needed adjust the contrast control to clearly distinguish the shades of the icon If a device that is not installed appears in a dark shade for example FDD 2 appears in a dark shade when NO second FDD is installed do the following 1 Replace the first device in the configuration suc
12. the diskette drive FDD 2 Diskette drive FDD 2 Main card Riser card POD 61 Reseat the hard disk drive in the SelectaDock Docking System HDD 3 2 Hard disk drive in the SelectaDock Docking System HDD 3 3 Main card 63 1 Reseat the second hard disk drive in the SelectaDock Docking System HDD 4 2 Second hard disk drive in the SelectaDock Docking System HDD 4 3 Main Card 70 PCMCIA 2 Replicator 90 CD ROM drive 91 CD ROM drive in the SelectaDock If the problem still remains after replacement of the FRUs go to Undetermined Problems on page 30 23 Beep Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions Beep sounds continuously 1 Verify that the ThinkPad model is correct See General Preparation on page 3 Security feature group Main card 4 Audio card Keyboard Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions One or more keys do not work on the external keyboard but the SelectaDock is otherwise functional 1 Go to External Keyboard on page 11 Indicator Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions Power good light does not turn on fan does not run and the computer is not functional 1 See Undetermined Problems on page 30 Computer is functional and the fan runs but the power on i
13. to Diagnose Multiple FRUs When the adapter or device has more than one FRU the error code could be caused by either FRU Before replacing multiple FRUS try removing or exchanging each FRU one by one in the designated sequence to see if the symptoms change What to Do First The servicer must include the following in the FRU exchange form or FRU return form that is attached to the returned FRU Name and phone number of servicer Date of service Date when FRU failed Date of purchase BAD 7 8 9 Failure symptoms error codes appearing on display and beep symptoms Procedure index and page number in which failing FRU was detected Failing FRU name and FRU number Machine type model number and serial number Customer s name and address Before checking problems with the computer refer to the following to determine if the warranty applies r Warranty Note During the warranty period the customer may be responsible for repair costs if the computer damage was caused by misuse accident modification unsuitable physical or operating environment or improper maintenance by the customer The following is not covered under warranty LCD panel cracked by applying excessive force or by being dropped Scratches cracked or broken plastic parts broken latches broken pins or broken connectors caused by excessive force Damage caused by liquid spilled into the system Damage caused by improperly inserting
14. IBM Mobile Systems S84H 4552 00 Hardware Maintenance Manual SelectaDock Supplement November 1996 Use this supplement with the IBM Mobile Systems Hardware Maintenance Manual IBM Mobile Systems S84H 4552 00 Hardware Maintenance Manual SelectaDock Supplement November 1996 Use this supplement with the IBM Mobile Systems Hardware Maintenance Manual Note Before using this information and the product it supports be sure to read the general information under Notices on page 56 First Edition November 1996 The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time It is possible that this publication may contain reference to
15. Mobile Systems HMM Intermittent Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions An intermittent problem occurs The problem can be difficult to analyze because it occurs intermittently If your docking station has such a problem verify that 1 The computer is firmly attached to the docking station 2 All cables and power cords are securely connected to the SelectaDock system and to the attached options 3 The SCSI device is correctly terminated 4 Do the loop test See How to Run the Diagnostics on page 11 If these items are correct and the problem still occurs go to Undetermined Problems on page 30 Other Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions Computer does not work the power on indicator does not turn on but the fan runs 1 See Undetermined Problems on page 30 Program load error during remote IPL from the file server 1 Network Adapter The HDD 3 or HDD 4 is not recognized and no error codes appear on the Screen The password of the HDD 3 or HDD 4 is still set Note The HDD 3 or HDD 4 icon indicates the 2 5 inch ThinkPad hard disk drive installed in the SelectaDock 1 Remove the hard disk password for the ThinkPad hard disk as follows a Remove the hard disk drive from the SelectaDock Docking System and install it to the computer b Remove th
16. Verified Go to POST detected an error and displayed numeric error codes Symptom to FRU Index on page 18 and then use the Numeric Error Codes table The diagnostic test detected an error and displayed a FRU code Diagnostic Error Codes on page 21 Other symptoms such as LCD display problems Symptom to FRU Index on page 18 and then use the other symptom table Symptoms cannot be re created intermittent problems Use the customer reported symptoms and go to Symptom to FRU Index on page 18 Power Supply If the power on indicator is not on but the power supply fan is not turning check the power cord for continuity and correct installation If the power cord is not the problem either the power supply is defective or another component is defective causing the power supply to cut off To verify the power supply is operating correctly do the following i Power off the computer and disconnect the SelectaDock Docking System power cord Remove all internal devices external devices and the computer from the SelectaDock Docking System Undock the Base Model Remove the half height bay frame see 1050 Half Height Bay Frame on page 39 Remove connectors W El El and H from the each device tray or card Short circuit 1 and 3 2 and 8 of the connector E Then check the power supply voltages on each connector If the voltage is not correct replace
17. ages before you replace the main card riser card and audio card of the SelectaDock Docking System See Power Supply on page 6 18 IBM Mobile Systems HMM Numeric Error Codes Symptom or Error FRUs of the SelectaDock Sequence of Actions 10X 11X 101 Interrupt failure 102 Timer failure 103 Timer interrupt failure 104 Protected mode failure 105 Last 8042 command not accepted 107 NMI test failure 108 Timer bus test failure 109 Low meg chip select test 1 Adapter in slot if used 2 Riser card 3 Main card 195 The computer was docked to the SelectaDock Docking System while in hibernation mode 1 Do the following steps a Power off and undock the system b Power on and shut down the system Power off and dock the system 205 Memory test failure on on board memory 221 ROM to RAM remap error 1XX 1 See the Hardware Maintenance Manual of the computer If the problem remains go to Undetermined Problems on page 30 2XX 1 See the Hardware 201 Memory data Maintenance Manual error of the computer 202 Memory line error 2 Main card 00 15 203 Memory line error 16 23 3XX 1 See External Keyboard on page 11 19 Symptom or Error FRUs of the SelectaDock Sequence of Actions 6XX 1 gt Before changing any devices run the diagnostic test See the How to Run the Diagnostics
18. al grounding 33 1010 Base Model Make sure that the security key is set to the Unlock position and release the latch then undock the Base Model 34 IBM Mobile Systems HMM 1020 Option Card Cover Option Card stalled remove it rd is in If an option ca 35 1030 PC Card VA 36 IBM Mobile Systems HMM 1040 1 Inch High Bay e Model 1010 The customer can install the ThinkPad option by using the UltraBay tray and HDD FDD or CD ROM by using the device tray in the 1 inch high bay Remove the devices that are installed in the bay then remove the UltraBay tray or device tray as follows Attention A hard disk or a diskette drive is sensitive to physical shock Be careful not to drop or apply any shock to these devices UltraBay Tray Unlock position 37 Device Tray 38 IBM Mobile Systems HMM 1050 Half Height Bay Frame e Base Model 1010 39 1060 Upper Cover Base Model 1010 Rear Panel Option Card Cover 1020 1 Inch High Bay 1040 Half Height Bay Frame 1050 Caution Make sure all power cords are unplugged before you remove the upper cover Step Length Quantity Memo M 2 6 x 5 mm 2 M26x5mm 1 Flat head M26x25 mm 1 M26x5mm 2 B M26x5mm 2 Self tap M 2 6 x 5 mm 2 Black M26x8mm 2 Black E M26x8 mm 3 Self tap 40
19. ame IDO 3 device name ID1 4 device name ID2 5 device name ID3 6 device name ID4 7 device name ID5 8 device name ID6 9 device name 1 7 0 Exit Enter F3 Exit The device name may be any of the following SCSI hard disk SCSI tape drive 15 16 e SCSI CD ROM e SCSI optical drive device The SCSI controller of SelectaDock Docking System appears as ID7 on the screen If a SCSI device exists and a test medium is required to test the SCSI device the following pop up menu appears shows the case of a SCSI tape drive SCSI Subsystem Diagnostics Utility V2 1 SCSI Devises Test Menu Select one All 2 device name IDO 3 device name ID1 0 4 1 Insert scratch the ae 8 device name 106 9 device name 107 0 Exit Enter F3 Exit Insert the requested medium and wait approximately 30 seconds until the medium is loaded Press any key If no SCSI devices are found a pop up menu appears SCSI Subsystem Diagnostics Utility V2 1 SCSI Devises Test Menu Select one 1 All 2 device name IDO 3 device name ID1 No Device Present nd 8 device name ID6 9 device name ID7 0 Exit Enter F3 Exit IBM Mobile Syst
20. ck PC Card lock SelectaDock base lock Docking guide Half height bay Status indicators UltraBay tray eject hole 1 inch high bay UltraBay tray FDD connector HDD connector UltraBay tray lock MicroSaver lock hole Game switch Docking connector Internal SCSI connector Audio device connector Audio device connector Power supply connector Front View continue IDE connector El IBM Mobile Systems HMM 50 Side View N a H H Volume knob Headphone jack Line out jack Speaker in jack MIDI joystick port PCMCIA slots SCSI connector 51 Rear View A Power jack PCI connector ISA connector IBM Mobile Systems HMM 52 Parts List 53 NN OO Connector cover Rear cover Bezel See Upper cover group Half height bay frame Cable group Riser card Main card assembly Audio card Base cover Speaker assembly Shield cover See Main card assembly Power supply See Power supply group Bracket See Power supply group Upper cover See Upper cover group UltraBay tray See UltraBay group Blank bezel See Upper cover group FDD bezel CD ROM bezel Frame See UltraBay group Device tray Blank bezel See Upper cover group Miscellaneous kit Power supply group Includes the following Power supply Bracket SelectaDock Base Model I UltraBay group Includes the following UltraBay tray Blank bezel Frame Upper cover
21. e hard disk password 29 Undetermined Problems Use the following procedure when the diagnostic tests do not identify the failing adapter or device Check that all cables wires and connectors are connected so that they do not cause a short circuit If any problems are found reconnect or replace them Check the power supply for correct operation see Power Supply on page 6 If the power supply is operating correctly return here and continue with the following procedure 1 Power off the computer 2 Remove or disconnect the following adapters or devices one at a time from the SelectaDock Docking System Do not isolate adapters or devices that are known to be good a Non IBM devices b A modem printer mouse external keyboard external display external diskette drive numeric keypad or other external devices c Any adapter Note Removing an adapter or device may cause configuration errors Ignore error code 174 d SCSI device e Hard disk drive 3 Power on the system and check if the problem has changed 4 f the symptom remains repeat steps 1 through 3 until you find the failing adapter or device or until all adapters or devices have been removed 5 If all adapters or devices have been removed and the problem remains replace the following the SelectaDock Docking System FRUs one at a time Note If a replaced FRUs do not resolve the problem put the orig
22. ems HMM 7 The test begins and the following pop up menu appears SCSI Subsystem Diagnostics Utility V2 1 SCSI Devises Test Menu r Select one 1 All device name IDO 2 device name P 7 8 9 0 IDn Test in preocess device name ID5 device name ID6 device name ID7 Exit Enter F3 Exit 8 If the test is successful the following appears SCSI Subsystem Diagnostics Utility V2 1 SCSI Devises Test Menu Select one 2 device name IDO 3 device name ID1 device name P In IDn Test Passed 8 device name ID6 9 device name ID7 0 Exit Enter F3 Exit If the test is unsuccessful the following appears SCSI Subsystem Diagnostics Utility V2 1 SCSI Devises Test Menu Select one 1 AII 2 device name IDO device name ID1 device name m IDn Test Failed device name ID6 device name ID7 Exit 209 W Enter F3 Exit Symptom to FRU Index The Symptom to FRU Index lists error symptoms and possible causes The most likely cause is listed first Note Replace the FRUs one at a time in the sequence shown in the FRUs of t
23. g Ctrl A on the basic diagnostic menu screen Select Tool to install the tools Select a device and press the Spacebar and install the tool You can select multiple devices by repeating this step A mark appears beside the selected devices Select OK and press Enter if the selection is OK Select a device and press Enter to start the tests Select Test All to test all devices Select Loop Test to run the tests in a repeated loop A loop option menu appears in which a device loop or all device loop can be selected Select a device and press the Spacebar to select a device Repeat this Step to select multiple devices Press Enter to start the diagnostic loop If no device is selected all device tests are looped To exit the loop keep pressing Ctrl Pause until the test exits A beep sounds to notify that the exit interrupt is sensed by the test program Error Log Diagnostic errors are printed on a printer that is attached to the parallel port when the error is detected The error is also logged in the system memory Use the following procedure to display the errors 1 a RON End the test if it is running Press Ctrl A to select the advanced diagnostic mode Press Ctrl E The error log appears To exit the screen select the cancel icon or press Esc The error log is not saved when the system is powered off How to Run the Keyboard Test Use the following procedure to run the keyboard key test 1 2 3 12
24. group Includes the following Bezel Upper cover Indicator Options 54 Bracket and bezel Option diskette Shelf Tape drive kit Tray cover IBM Mobile Systems HMM 73H7450 39H7441 82H6729 73H7453 39H7442 39H7443 39H7444 39H7439 39H7446 82H6728 39H7447 39H7438 39H7416 82H6727 39H7440 84G1291 73H9454 84G3631 84G1290 84G3632 Power Cords 3 tA A dj 5 me PN A R ae 6 I 2 Ne Ei 9 x f ow ES amp r Warning Use the power cord certified for your country 1 Colombia U S Venezuela 13F9959 Japan 2 pin 6454377 Japan 3 pin 65F0031 2 Hong Kong Singapore U K 14F0033 3 France Germany Spain 13F9979 4 Italy 14F0069 5 Australia New Zealand 13F9940 6 Denmark 13F9997 7 Israel 14F0087 8 Bangladesh Pakistan Sri Lanka South 14F0015 Africa 9 Switzerland 14F0051 10 Thailand 1838574 55 Notices References in this publication to IBM products programs or services do not imply that IBM intends to make these available in all countries in which IBM operates Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Subject to IBM s valid intellectual property or other legally protectable rights any functionally equivalent product program or service may be used instead of the IBM product program or service The evaluation and verificat
25. h as an FDD 1 HDD 1 2 If the problem remains replace the system board The PCMCIA 1 parallel and serial icons are always displayed in a dark shade because the icons represent subsystems of the system board and not the attachment of the devices The FDD 1 HDD 1 or PCMCIA 1 icons represent the first drive in the system configuration for each type of device Similarly the HDD 3 FDD 2 or PCMCIA 2 icons represent the second drive usually attached through a port replicator or an expansion unit The HDD 2 icon represents the hard disk drive in the UltraBay of the computer The HDD 3 or HDD 4 icons represent the hard disk drive in the SelectaDock Docking 8 IBM Mobile Systems HMM System except the SCSI hard disk The FDD 2 or PCMCIA 2 icons represent the FDD or PCMCIA attached through a port replicator or in the SelectaDock Docking System Printer Test the printer by connecting it to the computer before testing it on the SelectaDock Docking System 1 Make sure the printer is correctly connected and is powered on 2 Run the printer self test If the printer self test does not run correctly the problem is in the printer Refer to the printer service manual If the printer self test runs correctly connect a wrap plug on the parallel connector on the rear of SelectaDock Docking System and run the advanced diagnostic tests to determine the failing FRU If the advanced diagnostic tests with the wrap plug connected did
26. he SelectaDock Sequence of Action column If a replaced part did not resolve the problem put the original part back in the SelectaDock Docking System Do not replace nondefective parts Always begin with General Preparation on page 3 This index also can be used to help you decide which FRUs to have available when servicing the SelectaDock Docking System Numeric error codes show the errors detected in the POST or system operation Xs when included in the error code can be any number FRU codes are used for errors detected by diagnostic tests If no error codes are available use narrative symptoms If the symptom is not listed or you cannot correct the problem using this index go to Undetermined Problems on page 30 If you cannot correct the problem using this index go to Undetermined Problems on page 30 m Important 1 Before replacing any SCSI device verify there are no duplicate SCSI ID settings 2 Make sure there are no conflicts of hardware settings such as interrupt level memory address DMA channel and address 3 If you have both an error message and incorrect audio response diagnose the error message first 4 f you cannot run the advanced diagnostic tests but did receive a POST error message diagnose the POST error message 5 If you did not receive an error message look for a description of your error symptoms in the first part of this index 6 Check all power supply volt
27. inal FRU back in the SelectaDock Docking System Do not replace nondefective FRUs a Riser card b Main card c SelectaDock Docking System audio card If the problem goes away when you remove an adapter but replacing the adapter does not correct the problem replace the main card of the SelectaDock Docking System 30 IBM Mobile Systems HMM Feature Description Game Switch This switch controls the MIDI joystick port The Sound Blaster cannot be used when the MIDI joystick is enabled because of data conflict Set the game switch to the OFF position to disable the MIDI joystick port Set the game switch to the ON position to enable the MIDI joystick port Status Indicator Check the SelectaDock Docking System status using the following icons Icon Meaning Power on A Suspend mode El Diskette drive in use a Hard disk in use B Attention 31 Product Overview The following provides an overview of the system features Feature Description PCI or ISA slot Two full size PCI slots or one ISA shared slot Bays e 1 inch high bay ThinkPad option using the UltraBay tray CD ROM FDD HDD drive Half height bay All available storage SCSI IDE devices Audio subsystem Speaker Audio line out Stereo speaker Stereo audio amplifier Headphone Manual volume control Ports e MIDl joystick port e SCSI2 Docking connector PCMCIA e One
28. ion of operation in conjunction with other products except those expressly designated by IBM are the responsibility of the user IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation 500 Columbus Avenue Thornwood NY 10594 U S A Trademarks The following terms are trademarks or service marks of the IBM Corporation in the United States and other countries IBM ThinkPad TrackPoint The following terms are trademarks or service marks of other companies as follows MicroSaver Kensington Microware PCMCIA Personal Computer Memory Card International Association SoundBlaster Creative Technology Ltd 56 Mobile Systems HMM Part Number 84H4552 Printed in U S A
29. lectaDock Docking System Dock a known good computer to the Base Model and verify proper operation If there is a problem replace the Base Model If possible make sure there are no hardware setting conflicts such as in interrupt levels memory addresses DMA channels and I O addresses If the PCI or the ISA card is installed verify the card is supported by the computer Verify the SCSI ID is set correctly Test and correct any computer problems before you test it with the SelectaDock Docking System Use the computer documentation to resolve any computer problems Test the computer with the external keyboard external display mouse and parallel and serial device connectors Use the keyboard mouse connector to test the external keyboard and mouse If no problems are found connect the external keyboard mouse parallel and serial devices to the SelectaDock Docking System Then connect the SelectaDock Docking System to the computer and test it If external devices are attached to the SelectaDock Docking System such as an audio amplifier check the device by referring to the manual shipped with it If the user did not bring the computer with a SelectaDock Docking System when service is needed use a computer that works correctly with the SelectaDock Docking System Checkout Guide Use the following procedure as a guide for computer problems Note System responses The diagnostic tests are intended to
30. m the SelectaDock Docking System 3 Power on the external display 4 Turn the contrast control to its maximum position 5 Turn the brightness control to its center detect position Check for the following conditions The screen should be white or light gray with a black margin See the appropriate display manuals for the correct self test condition The screen contrast and brightness controls should change the intensity of the screen If the external display does not meet these specifications replace the external display If the external display meets these specifications replace FRUS in the following order one at a time until the problem is corrected Note If the replaced FRUs do not resolve the problem put the original FRUs back in the SelectaDock Docking System Do not replace nondefective FRUs e Ifthe external display is attached to the SelectaDock Docking System 1 Main card of SelectaDock Docking System 2 External display e If the external display is attached to the display adapter 1 Display adapter 2 Main card of SelectaDock Docking System 3 Riser card 4 External display 10 IBM Mobile Systems HMM External Keyboard Notes If a mouse or other pointing device is attached remove it and see if the error symptom goes away lf the symptom goes away the mouse or other pointing device is defective The computer keyboard does not work when an external keyboard is connected
31. mBoard 003 Keyboard 007 Math coprocessor 086 Pointing device pE 002 Memory Memory 050 Display 053 Enhanced video Display 052 MPEG 1 017 Hard disk drive HDD 1 2 151 Hard disk in UltraBay HDD 2 3 067 External Hard disk drive HDD 3 4 152 Second external hard disk O drive HDD 4 21 Icon Device Suspected Device ID 4 068 External hard disk drive HDD 4 1 006 Diskette drive FDD 1 2 066 External diskette drive FDD 2 Pp 080 PCMCIA 1 S 1 us 088 External PCMCIA 2 SS PCMCIA 2 al 009 Parallel Parallel 011 Serial ae Serial 113 DSP gt DSP amp 1 215 CD ROM CDROM 1 2 216 External CD ROM CDROM 2 103 IR Infrared 150 Audio ESS 00 Audio 22 IBM Mobile Systems HMM FRU Codes error is detected by the diagnostic tests a four digit FRU code is displayed The FRU code indicates two suspected FRUs Replace the FRU that is indicated by the two leftmost digits first then replace the FRU that is indicated by the two rightmost digits No FRU is assigned to code 00 If only one FRU is suspected the other FRU code is filled with zeros See the reference page before replacing the FRU FRU Code FRU 10 1 System board 30 Reserved 32 External keyboard Main card Riser card SD 33 E External mouse 2 Main card 3 Riser card 45 External CRT 51 Reseat
32. me 2 Run the tests continuously Enter F1 Help F3 Exit 2 Select an item on the screen and follow the instructions that appear on the screen Testing the SCSI Subsystem Note If a SCSI adapter is installed in an PCI adapter card slot remove it before running the SCSI diagnostic program 1 When you select Test SCSI Subsystem on the Main Menu the diagnostics program checks the system configuration for SCSI devices and displays the following if no SCSI controller is found If a SCSI controller is found the computer goes on to initialize the SCSI devices and displays the following SCSI Subsystem Diagnostics Utility V2 1 Scanning Target zin Enter F3 Exit 14 IBM Mobile Systems HMM 2 If the initialization fails the following screen appears SCSI Subsystem Diagnostics Utility V2 1 SCSI Initialization Failed Enter F3 Exit If the initialization ends successfully the following screen appears Select an item Test Selection Menu V1 00 Select one 1 Run the tests one time 2 Run the tests continuously Enter F1 Help F3 Exit 3 The SCSI Devices Test Menu appears Select one of the devices SCSI Subsystem Diagnostics Utility V2 1 SCSI Devises Test Menu r Select one 2 device n
33. ndicator does not turn on 1 Check the connector of LCD Group Main Card 3 Go to Power Supply on page 6 LCD SelectaDock for the hard disk drive stays on 1 2 5 inch hard disk drive on the UltraBay tray or IDE drive in the hall height bay of the SelectaDock LCD SelectaDock for the hard disk drive is not working but the SelectaDock is functional 1 Check the connector of LCD Group 2 LCD Circuit Board Group 3 Main card 24 IBM Mobile Systems HMM Power Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions Although the computer is powered off the fan of the SelectaDock power supply is running 1 Power supply unit The power of SelectaDock cannot be powered off 1 Power supply unit Peripheral Device Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions External display screen changes colors 1 Go to External Display on page 9 UltraBay Tray Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions The HDD or FDD on the UltraBay tray does not work correctly 1 Reseat the drive 2 Reseat the power cable and SCSI cable of the of the UltraBay tray See UltraBay Tray on page 37 3 Check that a The drive works correctly if it is installed in the UltraBay of the computer b Whether the IDE connector of
34. not detect a failure replace the printer cable If the problem is not corrected do one of the following e If the printer is attached to the parallel connector of SelectaDock Docking System replace the main card of SelectaDock Docking System e Ifthe printer is attached to the parallel connector on the adapter replace the FRUSs in the following order one at a time until the problem is corrected Note If the replaced FRUs do not resolve the problem put the original FRUs back in the SelectaDock Docking System Do not replace nondefective FRUs 1 Adapter 2 Main card of SelectaDock Docking System External Display If the screen is rolling replace the external display If the problem is not corrected replace FRUs in the following order one at a time until the problem is corrected Note If the replaced FRUs do not resolve the problem put the original FRUs back in the SelectaDock Docking System Do not replace nondefective FRUs e Ifthe external display is attached to the SelectaDock Docking System 1 Main card of SelectaDock Docking System e If the external display is attached to the display adapter 1 Display adapter 2 Main card of SelectaDock Docking System 3 Riser card If the screen is not rolling do the following to run the display self test 1 Power off the computer on the SelectaDock Docking System and the external display 2 Disconnect the external display signal cable fro
35. read this section Important Notes Onlycertified trained personnel should service the computer extremely careful during write operations such as copying saving or formatting Drives in the computer that you are servicing might have been rearranged or the drive startup sequence might have been altered If you select an incorrect drive data or programs can be written over Replace FRUs only for the correct model When you replace the FRU make sure the model of the machine and FRU part number are correct by referring to the part list FRUSs should not be replaced because of a single unreproducible failure Single failures can occur from a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or Software errors FRU replacement should be considered only when a recurring problem exists If you suspect an unreproducible failure clear the error log and run the test again Do not replace any FRUs if log errors do not reappear Do not replace a nondefective FRU How to Use Error Messages Use the error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code The cause of the first error code can result in false error codes being displayed If no error code is displayed see if the error symptom is listed in the Symptom to FRU Index on page 18 How
36. supported by this product Sound Blaster Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions The Sound Blaster or compatible adapter card does not work Check that 1 The game switch is set to the OFF position See Game Switch on page 31 Because of a resource conflict the Sound Blaster does not work when the MIDI joystick port is enabled 2 The MIDI joystick of the computer has also been disabled See the user s guide of the computer MIDI Joystick Port Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions The MIDI joystick does not work Check that 1 The game switch is set to the ON position See Game Switch on page 31 2 The computer supports the MIDI device when the problem occurs only during MIDI operation 27 Adapter Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions The adapter does not work Verify that 1 The adapter is designed for the docking station adapter slot The system resources are assigned correctly by its utility program if the adapter card is a non PnP ISA adapter bus type The driver diskette is up to date Contact the driver manufacturer The accompanying diskette may support only older desktop computers See the adapter documentation that came with the option to diagnose problems 28 IBM
37. the UltraBay tray is connected correctly No more than two IDE devices are installed including a device in the half height bay 4 Run the drive test 5 Main card 25 PC Card Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions PC Card does not work 1 Reseat the PC card 2 Check that a The PC card is functional when installed in the computer or another SelectaDock b The PC card is correctly set up including the computer resource assignments and device driver installation 3 Run the diagnostic test for PCMCIA 4 Main card SCSI Device Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions The external SCSI device 1 Verify the SCSI does not work device is powered on 2 Verify the SCSI device is terminated at the last device 3 Reseat the drive 4 Run the drive test 5 Main card The internal SCSI device 1 Reseat the drive does not work 2 Verify the SCSI cable connections 3 Verify the terminator on the SCSI drive in the SelectaDock is removed 4 Run the drive test 5 Main card 26 IBM Mobile Systems HMM Audio Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions Audio equipment does not work Verify that 1 The audio equipment works when connected directly to the computer 2 The audio equipment is designed to be
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