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IBM 385XD User's Manual

1. Power Management Features Symptom to FRU Index Numeric Error Codes Beep Symptoms Function Related Symptoms Indicator Related Symptoms Infrared Related Symptoms Keyboard or TrackPoint lIl Related Symptoms LCD Related Symptoms Peripheral Device Related Symptoms Power Related Symptoms Other Symptoms Intermittent Problems Undetermined Problems Running the Diagnostics PC Card PCMCIA Slots Test Universal Serial Bus USB Test Displaying the Error Log Checking the Installed Devices List Diagnostic Error Codes Related Service Procedures Status Indicators Password Combinations Running a Low Level Format Maintenance Diskette Download Copyright IBM Corp 1998 Fn Key Combinations 57 FRU Removals and Replacements 58 Important Notice 59 FRU Service Procedure 60 Removal Reference 61 1010 DIMM Card and Backup Battery 62 1020 Battery Pack 63 1030 Hard Disk Drive 64 1040 Keyboard Unit 66 1050 Keyboard and Speaker 69 1060 CD ROM Drive and Diskette Drive E 71 1070 Diskette Drive and CD ROM Drive 72 1080 LCD U
2. IBM Power Used in These Countries Cord P N 76H3514 Argentina Australia New Zealand Papua New Guinea Paraguay Uruguay 76H3516 Bahamas Barbados Bermuda Bolivia Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela Thailand 76H3518 Austria Belgium Bulgaria Czech Republic Egypt Finland France Germany Greece Hungary Iceland Indonesia Netherlands Norway Poland Portugal Romania Slovakia Spain Sweden Turkey former Yugoslavia 76H3520 Denmark 76H3522 Bangladesh Pakistan South Africa Sri Lanka 76H3524 Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji India Ireland Kenya Kuwait Macao Malaysia Nigeria Oman People s Republic of China including Hong Kong Qatar Singapore United Kingdom 76H3526 Japan 76H3528 Liechtenstein Switzerland 76H3530 Chile Ethiopia Italy Libya 76H3532 Israel 76H3535 Korea 122 IBM ThinkPad 380XD 385XD Notices References in this publication to IBM products programs or services do not imply that IBM intends to make these available in all countries in which IBM operates Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or se
3. Step Size Quantity Torque H M 2 5 x 6 mm nylon coated 3 3 4 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly 78 IBM ThinkPad 380XD 385XD 1090 Fan Assembly CPU Card Thermal Rubber e Battery Pack 1020 Keyboard Unit 1040 CD ROM and Diskette Drive Assembly 1060 LCD Unit 1080 Attention When removing be careful not to damage the CPU card Step Size Quantity Torque M 2 x 6 mm nylon coated 2 2 3 kgcm E M 2 x 18 mm nylon coated 3 2 3 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly IBM ThinkPad 380XD 385XD 2635 79 2635 8xx 9xx Axx Bxx 2635 Dxx Exx Fxx IBM ThinkPad 380XD 385XD 80 Step Size Quantity Torque M 2 x 6 mm nylon coated 2 2 3 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly r When installing Make sure the con
4. 16MB 32MB and 64MB EDO DIMM card max 96MB 2635 Dxx Exx Fxx 16MB 32MB and 64MB 60ns EDO DIMM card max 96MB CMOS RAM 242 bytes LCD 380XD 2635 8xx Exx e 12 1 inch 16M colors 800x600 pixel HPA color LCD 2635 9xx AXX BXX FXx e 12 1 inch 16M colors 800x600 pixel TFT color LCD 385XD 2635 8xx 9xx Dxx e 12 1 inch 16M colors 800x600 pixel HPA color LCD Diskette Drive 1 44 MB 3 mode 3 5 inch Internal IBM ThinkPad 380XD 385XD 2635 23 Feature Description CD ROM Drive 10x 24x Hard Disk Drive 380XD 2635 8xx e 3 2 GB 2 5 inch interface 2635 9xx Exx 4 0 GB 2 5 inch interface 2635 Axx Fxx e 5 1 GB 2 5 inch interface 385XD 2635 8xx e 2 1 GB 2 5 inch interface 2635 9xx Dxx e 3 2 GB 2 5 inch interface DE DE DE DE DE 1 0 Port Serial Parallel USB External monitor Headphone Microphone Port replicator Audio Infrared Transfer 16 bit audio Internal speakers Internal microphone Mechanical volume IrDA 1 1 PC Card One Type Ill or two Type Type II e CardBus support e ZV card support AC Adapter 56Watt type Note 1 High Performance Addressing 24 IBM ThinkPad 380XD 385XD Checkout Guide Use the following procedure as a guide for computer problems The diagnostic tests are intended to test only IBM products Non IBM products prototype ca
5. Other symptoms such as LCD monitor problems Symptom to FRU Index on page 38 and then go to Other Symptoms on page 47 IBM ThinkPad 380XD 385XD 2635 25 Audio Checkout 1 Go to the diagnostic menu by selecting Test in the Easy Setup menu 2 Select Audio and run the diagnostic tests 3 If the test detects an audio problem replace the system board Diskette Drive Checkout This checkout is to isolate the problem to a controller drive or diskette A write enabled blank formatted 2HD diskette is required FDD 1 represents a diskette drive in the ThinkPad computer m Attention Make sure that the diskette does not have more than one label on its surface Inserting diskettes with multiple labels into the drive can damage it Take the following procedure to select the test device 1 Click on Test in the Easy Setup menu 2 Press Ctrl A to enter the advanced diagnostic menu The ThinkPad FRU Connections window appears 3 Click on Exit The keyboard layout appears on the screen 4 Click on Exit 5 Click on FDD 1 6 Type Y Yes to the question that appears on the screen Insert a blank diskette into the drive when instructed 7 Press Enter to run the diskette drive test a lf the controller test detects an error and FRU code 10 appears replace the system board b If the controller test runs without any errors the drive read write tests start automatically
6. Replace the LCD miscellaneous parts as follows N 102 IBM ThinkPad 380XD 385XD 2050 LCD Cable 103 IBM ThinkPad 380XD 385XD 2635 Locations Front View LCD latches Color LCD screen TFT display model Brightness control HPA display model Contrast control Fan louver Infrared port Diskette eject button Diskette drive CD ROM emergency eject hole CD ROM eject button CD ROM in use indicator CD ROM drive Stereo speakers Palm rest TrackPoint III Fn key Keyboard Speaker Box speaker subwoofer Indicator panel Built in microphone H H H H H H 104 IBM ThinkPad 380XD 385XD Bottom View Memory slot cover Power shutdown switch Memory slot Expansion connectors Battery pack lock Battery pack Serial number label H H H 6 IBM ThinkPad 380XD 385XD 2635 105 Rear View Hard disk drive Security keyhole PC Card eject buttons PC Card slots Volume control Microphone jack Line in jack Headphone jack Power switch External input device connector Power jack Universal serial bus USB port Serial connector Parallel connector External monitor connector Connector cover External suspend mode indicator External battery indicator H H H 6 El H 106 IBM ThinkPad 380XD 385XD Parts Listing Note FRU number 8 is available only on the 2635 Dxx Exx Fxx 107 IBM ThinkPad 380XD
7. The resistance must be 4 to 30 K ohms If the resistance is not correct replace the battery If the resistance is correct replace the DC DC card Checking Operational Charging Note Battery charging will not start unless the Fuel Gauge is below 95 At below 95 the battery will start charging to 100 of its capacity This limitation protects the battery from overcharging and also prolongs its life To check the operational charging install a fully discharged battery or a battery that is less than 50 charged Turn on the computer while it is connected to the AC Adapter If the battery status indicator does not turn on turn off the computer remove the battery and let the battery return to room temperature Reinstall the battery and turn on the computer still connected to the AC Adapter If the charge indicator still does not turn on replace the battery Backup Battery Checkout Nonrechargeable 1 Turn off the computer and unplug the AC Adapter from the computer 2 Open the Memory slot cover 3 Remove the backup battery Refer to 1010 DIMM Card and Backup Battery on page 62 to remove the battery 4 Measure the voltage of the backup battery connector Black Wire Voltage V dc Red 2 5 to 3 7 Black Ground IBM ThinkPad 380XD 385XD 2635 31 e If the voltage is correct replace the system board e If the voltage is not correct the backup battery has been discharged
8. 3 Press and hold F1 then turn on the computer Hold F1 down until the Easy Setup menu appears Click on Test The basic diagnostic menu appears Click on a device to run the test The test progress window appears then OK appears under the tested device icon when the test ends without any errors Start the Advanced Diagnostic test by pressing Ctrl A on the basic diagnostic menu The ThinkPad FRU connections window appears Click on Exit or press the Esc key The keyboard test window appears When you press a key a mark appears or disappears on the corresponding key position on the screen Repeat this step for any key that needs to be tested You can run the keyboard test if you press the Ctrl K keys at the advanced diagnostic menu To exit the keyboard test click on Exit or press the Ctrl Break keys The Advanced Diagnostics menu appears IBM ThinkPad 380XD 385XD 2635 49 8 Click on a device to test or click on Test All to test all devices Click on Looptest to run the tests in a repeated loop The loop option menu appears Click on a device a v mark appears beside the selected device Repeat this step to select multiple devices Click on OK to start the diagnostic loop If no device is selected all devices tests are looped 9 To exit the loop keep pressing Ctrl Pause A beep sounds to notify that exit interrupt is sensed by the test program Press Esc to exit from the loop test PC Card PCMCIA Slots Test The gr
9. password in Easy Setup 185 The start up sequence is not valid Probably the computer was powered off when the start up sequence was being updated Reset the start up sequence in Easy Setup IBM ThinkPad 380XD 385XD 2635 39 Symptom Error FRU Action in Sequence 186 System Board 190 A depleted battery pack was installed when the power was on Go to Battery Checkout on page 30 191XX System board PM initialization error 192 1 Fan Fan error 2 System board 195 Check if the configuration The configuration read from the hibernation data storage area does not match the actual configuration was changed For example check if the DIMM is added 196 A read error occurred in the hibernation area of the hard disk drive 1 Run the hard disk drive test 2 Hard disk drive 199XX System board Resume error 1XX System board 225 1 Check if a supported Unsupported memory module DIMM is installed 2 DIMM Card 3 System board 2XX 201 Memory data error 202 Memory line error 00 15 203 Memory line error 16 23 205 Memory test failure on on board memory 221 ROM to RAM remap error 1 Go to Memory Checkout on page 28 2 DIMM 3 System board 301 303 304 305 3XX 301 Keyboard error 1 Go to Keyboard or Auxiliary Input Device Checkout on page 27 2 Keybo
10. Card Slot 1140 Battery Pack 90 Latch 2010 LCD Front Cover 91 2020 LCD Panel 93 2030 LCD Inverter 97 Card 2040 LCD Misc Parts 99 2050 LCD Cable 103 IBM ThinkPad 380XD 385XD 2635 61 1010 DIMM Card and Backup Battery r Safety Notice 4 Translation on page 8 The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery Turn the computer upside down BH E B HB B ome A EB BH Backup battery Memory slot cover When installing When installing a new backup battery place it where the old one was on the printed circuit board system board with double sided adhesive tape Step Size Quantity Torque H 3 4 kgcm Note You can loosen the screw in step H but cannot remove it 62 IBM ThinkPad 380XD 385XD 1020 Battery Pack Turn the computer upside down Pull up the battery pack lock H push it back E and then pull up the battery pack H IBM ThinkPad 380XD 385XD 2635 63 1030 Hard Disk Drive Warning Do not drop or apply any shock to the hard disk drive The hard disk
11. Duplicate SCSI ID settings can generate a false error message Use the SCSI ID to determine whether the error message is coming from an internal or an external device 4 IBM ThinkPad 380XD 385XD Safety Notices Multi lingual Translations In this manual safety notices appear in English with a page number reference to the appropriate multi lingual translated safety notice found in this section The following safety notices are provided in English French German Italian and Spanish languages r Safety Notice 1 Before the computer is powered on after FRU replacement make sure all screws springs or other small parts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical shorts Avant de remettre l ordinateur sous tension apr s remplacement d une unit en client le v rifiez que tous les ressorts vis et autres pi ces sont bien en place et bien fix es Pour ce faire secouez l unit et assurez vous qu aucun bruit suspect ne se produit Des pi ces m talliques ou des copeaux de m tal pourraient causer un court circuit Bevor nach einem FRU Austausch der Computer wieder angeschlossen wird muB sichergestellt werden da keine Schrauben Federn oder andere Kleinteile fehlen oder im Geh use vergessen wurden Der Computer mu gesch ttelt und auf Klappergerausche gepr ft werden Met
12. LCD Cable Holder Ref No 2 on page 108 Contrast Control Knob Ref No 2 LED Lens Ref No 7 Right Latch Spring Holder Ref No 10 Left Latch Spring Holder Ref No 11 Screw Cap 112 IBM ThinkPad 380XD 385XD TFT 1 Labeled 05K9312 or 05K9322 113 IBM ThinkPad 380XD 385XD 2635 Ref No oo P Ga N EN 10 11 12 13 14 15 114 FRU Name FRU No Front Bezel included in Ref No 13 LCD Cover Kit Brightness Control Knob included in Ref No 15 LCD Misc Parts Kit LCD Panel 05K9335 Inverter Card 05K3197 LCD Cable Assembly 73H9948 Right Hinge included in Ref No 14 Hinge Kit LED Lens included in Ref No 15 LCD Misc Kit Insulation Sheet included in Ref No 13 LCD Cover Kit LCD Cover included in Ref No 13 LCD Cover Kit Right Latch included in Ref No 15 LCD Misc Parts Kit Left Latch included in Ref No 15 LCD Misc Parts Kit Left Hinge included in Ref No 14 Hinge Kit LCD Cover Kit 05K4780 including Front Bezel Ref No 1 Insulation Sheet Ref No 8 LCD Cover Ref No 9 Logo Front Rear Hinge Cap Screw Cap Hinge Kit 73H9943 including Right Hinge Ref No 6 Left Hinge Ref No 14 Screw Cap LCD Misc Parts Kit 73H9949 including LCD Cable Holder Ref No 2 on page 108 Contrast Control Knob Ref No 2 LED Lens Ref No 7 Right Latch Spring Holder Ref No 10 Left Latch Spring Holder Ref No 11 Screw Cap IBM ThinkPad 380XD 385XD TFT 2 Labeled 05K9311 or 0
13. a serial device or a PC Card device The Fn key is pressed An external keyboard key is pressed while the computer is operating with ac power The computer exits suspend mode and enters hibernation mode when a preset timer condition is satisfied Hibernation Mode In hibernation mode the following occurs The system status RAM VRAM and setup data are stored on the hard disk The computer is powered off Notes The computer cannot enter hibernation mode if it is being powered by ac power and a communication PC Card is used The following events cause the computer to enter hibernation mode e Hibernation mode is requested by the Fn key Fn F12 e Timer conditions are satisfied in suspend mode e A critically low battery condition occurs e The PS2 HIBernation command is set in the ThinkPad Configration program The computer exits hibernation mode and resumes operation when the power on switch is pressed When power is turned on the hibernation file in the boot record on the hard disk drive is read and system status is restored from the hard disk drive 36 IBM ThinkPad 380XD 385XD Port Replicator Power Overload If a power shutdown occurs intermittently when PC Card devices are used with a port replicator suspect an over current problem Some PC Card devices use much power and if at some point the required power exceeds the allowed power a power shutdown occurs Isolate this problem to a
14. are tightened IBM ThinkPad 380XD 385XD 2635 95 Type 1 Labeled 05K9312 or 05K9322 e Copper tape Identification label Type 2 Labeled 05K9311 or 05K9321 96 IBM ThinkPad 380XD 385XD 2030 LCD Inverter Card Memory slot Cover DIMM Card 1010 e Battery Pack 1020 Keyboard Unit 1040 e CD ROM Diskette Drive Assembly 1060 LCD Unit 1080 LCD Front Cover 2010 LCD Panel 2020 HPA LCD Step Size Quantity Torque M 2 5 x 6 mm nylon coated 1 3 4 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly IBM ThinkPad 380XD 385XD 2635 97 TFT LCD Step Size Quantity Torque M 2 0 x 3 7 mm nylon coated 2 3 4 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly 98 IBM ThinkPad 380XD 385XD 2040 LCD Misc Parts Hinges Latches HPA LCD A E Hinges B B Latches Memory slot Cover DIMM Card 1010 Battery Pack 1020 Keyboard Unit 1040 CD ROM Diskette Drive Assembly 1060 LCD Unit 1080 LCD Front Cover 2010 LCD Panel 2020 LCD Inv
15. assembly One long beep followed by four short beeps each time the power switch is operated System cannot turn on due to low battery voltage Connect the AC Adapter or install a fully charged battery One beep every second System is shutting down due to low battery voltage Connect the AC Adapter or install a fully charged battery Allow the system to completely shut down before changing the battery Two short beeps with error codes POST error See Numeric Error Codes on page 38 Two short beeps and a blank screen No Beep Symptoms System board Symptom Error FRU Action in Sequence No beep power on indicator not on and a blank LCD 1 Go to Power Systems Checkout during POST on page 29 2 DC DC card 3 System board 4 CPU Card 5 Check the power outlet No beep power on indicator 1 DC DC card on and a blank LCD during 2 System board POST 3 CPU Card No beep power on indicator 1 DC DC card on and a blinking cursor 2 CPU Card only during POST 3 System board No beep during POST but 1 Turn the volume up the system runs correctly and check the speaker 2 Speaker 3 System board IBM ThinkPad 380XD 385XD 2635 43 Function Related Symptoms Symptom Error FRU Action in Sequence The system does not suspend or resume when the LCD is closed or opened 1 Go to Suspend Mode on pag
16. c If the drive read write test detects an error and either FRU code 50 for FDD 1 appears replace the drive If the drive is attached to a port replicator go to Port Replicator Checkout on page 33 to isolate the replicator Otherwise go on to the next step 8 If the drive is attached through a port replicator go to the service manual of the port replicator to isolate the problem 9 If no error occurs when you test the formatted diskette suspect the diskette that the customer used when reporting the problem 26 IBM ThinkPad 380XD 385XD Fan Checkout To check the fan listen for the fan If you cannot hear it running at power on replace the fan If you can hear it running but not steadily do the diagnostic test 1 Start Easy Setup 2 Click on Test 3 Press Ctrl A to enter the advanced diagnostic mode The ThinkPad Connection windows appear 4 Click on Exit The keyboard layout appears on the Screen 5 Click on Exit 6 Click on System Board then press Enter to run the test Follow the instructions that appear on the screen If the test detects a fan problem replace it Keyboard or Auxiliary Input Device Checkout Remove any external keyboard before testing the built in keyboard If the keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the DC DC card If the keyboard cable connection is c
17. correctly and use the approved probe leads and accessories for that tester Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages these instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages IBM ThinkPad 380XD 385XD 2635 13 e Regularly inspect and maintain your electrical hand tools for safe operational condition Do not use worn or broken tools and testers Never assume that power has been disconnected from a circuit First check that it has been powered off e Always look carefully for possible hazards in your work area Examples of these hazards are moist floors nongrounded power extension cables power surges and missing safety grounds Do not touch live electrical circuits with the reflective surface of a plastic dental mirror The surface is conductive such touching can cause personal injury and machine damage Do not service the following parts with the power on when they are removed from their normal operating places in a machine Power supply units Pumps Blowers and fans Motor generators and similar units This practice ensures correct grounding of the units e If an electrical accident occurs Use caution do not become a victim yourself Switch off p
18. drive is sensitive to physical shock Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive have the user make a backup copy of all the information on the hard disk Never remove the hard disk drive while the system is operating or is in suspend mode e Battery Pack 1020 64 IBM ThinkPad 380XD 385XD Information on spacers The relation between the thickness of the HDD and the spacers is as follows 12 5 mm Spacer 17 mm None Step Size Quantity Torque g M 3 x 2 8 mm Flathead 4 3 4 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly IBM ThinkPad 380XD 385XD 2635 65 1040 Keyboard Unit e Battery Pack 1020 b M 2 5 x 6 mm nylon coated 1 Step Size Quantity Torque M 2 5 x 25 mm nylon coated 1 3 4 kgcm A a M 2 5 x 8 mm nylon coated 3 3 4 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly Make sure that the battery pack lock is not sticking out and turn the comput
19. for the microphone and speaker cables 84 IBM ThinkPad 380XD 385XD 1120 DC DC Card e Battery Pack 1020 e Keyboard Unit 1040 CD ROM and Diskette Drive Assembly 1060 LCD Unit 1080 e Upper Shield Case 1100 Pay attention that the connectors tend to be caught in the base cover Step Size Quantity Torque A M 2 5 x 22 mm nylon coated 2 3 4 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly IBM ThinkPad 380XD 385XD 2635 85 r When installing The following figure shows the route for the microphone cable 86 IBM ThinkPad 380XD 385XD 1130 System Board and PC Card Slot 1 The system unit serial number must be restored when the system board is replaced To restore the system unit serial number select the option Set system identification on the maintenance diskette The flash ROM on the system board contains the vital product data VPD that is the system unit serial number system board serial number and other computer unique data 2 Do not turn off the computer while restoring the VPD The system unit serial number label is attached to the base cover 3 Before removing and replacing the system board assembly make sure that the PC Cards
20. keyboard 3 System board N IBM ThinkPad 380XD 385XD 2635 41 Symptom Error FRU Action in Sequence 861X Pointing device error when TrackPoint Ill is enabled 8611 System bus error l F between 8042 and IPDC 8612 TrackPoint error 8613 System board or TrackPoint error 1 Reseat the keyboard cable on the DC DC card Keyboard External mouse DC DC card System board nap 19990301 19990302 19990305 19990301 Hard disk error 19990302 Invalid hard disk boot record 19990305 No bootable device 1 Check that the operating system is installed in the hard disk drive If not install the operating system 2 Reseat the boot device 3 Check the start up sequence for the correct boot device 4 Check that the operating system boots correctly 19990303 Bank 2 flash ROM check sum error System board Other codes not listed above Go to Undetermined Problems on page 48 42 IBM ThinkPad 380XD 385XD Beep Symptoms Symptom Error FRU Action in Sequence Continuous beeps System board One beep and a blank unreadable or flashing LCD 1 Reseat the LCD connector 2 LCD assembly 3 System board One beep and the message Unable to access boot source appears Boot device System board Da One long and two short beeps and a blank or an unreadable LCD System board 2 LCD
21. procedures to isolate the failing FRU do not isolate nondefective FRUs Verify that all attached devices are supported by the computer Verify that the power supply being used at the time of the failure is operating correctly See Power Systems Checkout on page 29 1 Turn off the computer 2 Visually check them for damages If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non IBM devices Devices attached to the port replicator Printer mouse and other external devices Battery pack Hard disk drive CD ROM and FDD DIMM PC Cards 4 Turn on the computer Determine if the problem is solved 6 If the problem is solved reconnect the removed devices one at a time until you find the failing FRU 7 If the problem remains replace the following FRUs one at atime Do not replace a nondefective FRU a System board b DC DC card c LCD assembly d CPU Card O 2 02 00 e 48 IBM ThinkPad 380XD 385XD Running the Diagnostics Use either TrackPoint III or the cursor move keys to interact with the tests The following table lists the special tools used in the diagnostics Tool Name Part Number PC test card 35G4703 Tri Connector wrap plug 72X8546 USB parallel test cable 05K2580 Use either TrackPoint III or the cursor move keys to interact with the tests The Enter key works in the same way as when selecting the OK icon to reply OK 1 2
22. references or information must not be construed to mean that IBM intends to announce such IBM products programming or services in your country Requests for technical information about IBM products should be made to your IBM authorized dealer or your IBM marketing representative Copyright International Business Machines Corporation 1998 All rights reserved Note to U S Government Users Documentation related to restricted rights Use duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp About This Manual This manual contains service and reference information for IBM ThinkPad 380XD 385XD 2635 products Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively The manual is divided into sections as follows The Introduction section provides general information guidelines and safety information required to service computers The product specific section includes service reference and product specific parts information Important This manual is intended for trained servicers who are familiar with ThinkPad products Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively Before servicing an IBM ThinkPad product be sure to review the safety information under Safety Notices Multi lingual Translations on page 5 and Safety Information on page 12 Rela
23. sure the screws are tightened firmly IBM ThinkPad 380XD 385XD 2635 71 1070 Diskette Drive and CD ROM Drive e Battery Pack 1020 Keyboard Unit 1040 CD ROM and Diskette Drive Assembly 1060 Note When replacing be sure to firmly tighten the pink and yellow screws Diskette Drive 72 IBM ThinkPad 380XD 385XD Step Size Quantity Torque A M 2 6 x 4 mm Yellow 1 4 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly IBM ThinkPad 380XD 385XD 2635 73 Rear view Step Size Quantity Torque a M 2 x 1 7 mm special head Blue 1 5 1 8 2 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firml y 74 IBM ThinkPad 380XD 385XD Step Size Quantity Torque M 2 6 x 2 8 mm pink 3 4 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly 10X 24X CD ROM 0
24. the DC DC card d If the problem is not corrected replace the System board e If the problem persists go to Undetermined Problems on page 48 Unplug the AC Adapter cable from the ac power outlet and wait 5 minutes or longer to allow the overvoltage protection circuit to be fully discharged and initialized Plug the AC Adapter cable into the ac power outlet Measure the output voltage of the AC Adapter If the voltage is still not correct replace the AC Adapter Note An audible noise from the AC Adapter does not always indicate a defect Battery Checkout If the error is due to the battery do the following E Turn off the computer 2 Remove the battery and measure the voltage between the battery terminals 1 and 4 Terminal Voltage V dc Signal 1 0 to 13 5 4 Ground Note Signal lines not used in these steps are used for communication between the system and the battery 3 If the voltage is less than 11 0 V dc the battery has been discharged Recharge the battery If the voltage is still less than 11 0 V dc after recharging replace the battery Note The voltage of the battery could show 0 V because of the overdischarge protection circuit Try to trickle charge the battery by attaching it to the computer with the AC adapter 30 IBM ThinkPad 380XD 385XD 4 If the voltage is more than 11 0 V dc measure the resistance between the battery terminals 3 and 4
25. 0 LCD Front Cover 2010 r Note on LCD identification You can distinguish between HPA LCD TFT LCD type 1 and TFT LCD type 2 by the label on the LCD cable HPA LCD 05K9309 or 05K9320 TFT LCD Type 1 05K9312 or 05K9322 TFT LCD Type 2 05K9311 or 05K9321 HPA LCD Panel Labeled 05K9309 or 05K9320 IBM ThinkPad 380XD 385XD 2635 93 Note In step H lift the LCD panel slightly to disconnect the flexible cable in step El Step Size Quantity Torque M 2 5 x 6 mn nylon coated 4 3 4 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly 94 IBM ThinkPad 380XD 385XD TFT LCD Panel r Note on TFT LCD identification labels are said as follows HPA LCD 05K9309 or 05K9320 TFT LCD Type 1 05K9312 or 05K9322 TFT LCD Type 2 05K9311 or 05K9321 You can distinguish between HPA LCD TFT LCD type 1 and type 2 by the label on the LCD cable The Identification label Step Size Quantity Torque M 2 5 x 6 mm nylon coated 4 3 4 kgcm firmly Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws
26. 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn Remove the cover Check for any obvious non IBM alterations Use good judgment as to the safety of any non IBM alterations Check inside the unit for any obvious unsafe conditions such as metal filings contamination water or other liquids or signs of fire or smoke damage Check for worn frayed or pinched cables Check that the power supply cover fasteners screws or rivets have not been removed or tampered with IBM ThinkPad 380XD 385XD 2635 15 Handling Electrostatic Discharge Sensitive Devices Any computer part containing transistors or integrated circuits ICs should be considered sensitive to electrostatic discharge ESD ESD damage can occur when there is a difference in charge between objects Protect against ESD damage by equalizing the charge so that the machine the part the work mat and the person handling the part are all at the same charge Notes 1 Use product specific ESD procedures when they exceed the requirements noted here 2 Make sure that the ESD protective devices you use have been certified ISO 9000 as fully effective When handling ESD sensitive parts Keep the parts in protective packages until they are inserted into the product e Avoid contact with other people e Wear a gro
27. 385XD 2635 System Unit r Note on LCD See page 93 for the LCD identification Ref No 1 10 11 13 13 14 108 FRU Name FRU No LCD Assembly 12 1 HPA see page 111 for LCD FRU LCD Assembly 12 1 TFT type 1 see page 113 for LCD FRU LCD Assembly 12 1 TFT type 2 see page 115 for LCD FRU LCD Cable Holder included in Ref No 15 on pages 112 114 and 116 Stereo Speaker Assembly 02K4330 Support Plate included in Base Misc Parts Kit on page 109 Right Shield Case For 2635 8xx 9xx Axx Bxx 05K4749 For 2635 Dxx Exx Fxx 05K5237 Fan 05K4746 Air Duct included in Base Misc Parts Kit on page 109 MMO Spacer for 2635 Dxx Exx Fxx 05K5234 Thermal Rubber For 2635 8xx 9xx Axx Bxx 05K4748 For 2635 Dxx Exx Fxx 05K5235 CPU Card 233 MHz For 2635 8xx 9xx Axx Bxx 12J0408 For 2635 Dxx Exx Fxx 10L0888 CPU Card 266 MHz For 2635 8xx 9xx Axx Bxx 10L0885 For 2635 Dxx Exx Fxx 10L0887 Heat Sink 05K4747 Connector Bracket see page 110 CD Diskette Drive Connector Assembly with CD model For 2635 8xx 9xx Axx Bxx 05K2637 For 2635 Dxx Exx Fxx 05K2657 Diskette Drive Connector Assembly non CD model 83H6527 CD ROM Diskette Drive Assembly see page 110 IBM ThinkPad 380XD 385XD Ref No 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 FRU Name FRU No Connector Cover 05K4744 Backup Battery 02K6498 SO DIMM see Option Parts List on page 118
28. 4 6464 Winnipeg 204 934 2735 FRU Replacement Strategy Ensure that all diskette fixes are installed prior to replacing any FRUs And use the following strategy to prevent unnecessary FRU replacement and service expense e f you are instructed to replace a FRU and that does not correct the problem reinstall the original FRU before you continue Some computers have both a processor board and a System board If you are instructed to replace either the processor board or the system board and the first board that you replaced does not correct the problem reinstall the original board then replace the other processor or system board e f an adapter or device consists of more than one FRU an error code may be caused by any of the FRUs Before replacing the adapter or device remove the FRUs one by one to see if the symptoms change Replace only the FRU that changed the symptoms m Attention A customized setup configuration other than default settings may exist on the computer you are servicing Running Automatic Configuration may alter those settings Note the current configuration settings using the View Configuration option and verify that the settings are in place when service is complete The advanced diagnostic tests are intended to test only IBM products Non IBM products or modified options can give false errors and invalid responses IBM ThinkPad 380XD 385XD 2635 3 Hard Disk Drive Repl
29. 5K8868 Step Size Quantity Torque M 2 x 1 7 mm special head blue 1 5 1 8 2 kgcm 4 a M 2 x 1 7 mm special head 1 5 1 8 blue 2 kgcm b M 2 x 2 4 mm special head yellow 2 Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly IBM ThinkPad 380XD 385XD 2635 75 1080 LCD Unit e Battery Pack 1020 e Keyboard Unit 1040 Step Size Quantity Torque M 2 5 x 6 mm nylon coated 5 3 4 kgcm firml y Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened 76 IBM ThinkPad 380XD 385XD Step Size Quantity Torque E M 2 5 x 6 mm nylon coated 1 3 4 kgcm H M 2 5 x 6 mm special head 1 3 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly IBM ThinkPad 380XD 385XD 2635 77 When removing the LCD be careful not to damage the latches
30. 5K9321 115 IBM ThinkPad 380XD 385XD 2635 Ref No 0 JO Oo RW N ce 10 11 12 13 14 15 FRU Name FRU No Front Bezel included in Ref No 13 LCD Cover Kit Brightness Control Knob included in Ref No 15 LCD Misc Parts Kit LCD Panel 05K9315 Inverter Card 05K3150 LCD Cable Assembly 05K4358 Right Hinge included in Ref No 14 Hinge Kit LED Lens included in Ref No 15 LCD Misc Kit Insulation Sheet included in Ref No 13 LCD Cover Kit LCD Cover included in Ref No 13 LCD Cover Kit Right Latch included in Ref No 15 LCD Misc Parts Kit Left Latch included in Ref No 15 LCD Misc Parts Kit Left Hinge included in Ref No 14 Hinge Kit LCD Cover Kit 05K4781 including Front Bezel Ref No 1 Insulation Sheet Ref No 8 LCD Cover Ref No 9 Logo Front Rear Hinge Cap Screw Cap Hinge Kit 73H9943 including Right Hinge Ref No 6 Left Hinge Ref No 14 Screw Cap LCD Misc Parts Kit 73H9949 including LCD Cable Holder Ref No 2 on page 108 Contrast Control Knob Ref No 2 LED Lens Ref No 7 Right Latch Spring Holder Ref No 10 Left Latch Spring Holder Ref No 11 Screw Cap 116 IBM ThinkPad 380XD 385XD Keyboard Arabic 02K4351 Belgian 02K4341 Canadian French 02K4344 Czech 02K4352 Danish 02K4343 Dutch 02K4337 French 02K4335 German 02K4334 Greek 02K4353 Hebrew 02K4354 Hungarian 02K4355 Italian 02K4336 Japanese 02K4333 Korean 02K4345 Latin American Spanish 02K4348 Norwe
31. 700C 9552 42G2023 S42G 2023 Reference Diskette ThinkPad 720 720C 9552 61G1194 S61G 1194 Reference Diskette ThinkPad Hardware 78H5384 S78H 5384 Maintenance Diskette for all Models 355 360 560 750 755 760 ThinkPad Dock 3545 7164140 S71G 4140 Docking Station 3550 42G2428 S42G 2428 Data Fax Modem 61G1556 S61G 1556 FaxConcentrator A 84F8540 S84F 8540 vi IBM ThinkPad 380XD 385XD IBM ThinkPad 380XD 385XD 2635 Introduction sis Qe 4 208 pe BR Paysite Aa Se How to Use Error Messages How to Read POST Error Messages Safety Notices Multi lingual Translations Safety Information General Safety Electrical Safety 2 Safety Inspection Guide Handling Electrostatic Discharge Sensitive Devices Grounding Requirements Laser Compliance Statement Read This First zoom AGI ok See Product Overview ll sn Checkout Guide Audio Checkout Diskette Drive Checkout 2 FaniCheckout uu s SE Keyboard or Auxiliary Input Device Checkout Memory Checkout Power Systems Checkout Status Indicator Checkout 2 2 2 System Board and CPU Card Checkout TrackPoint Il Checkout Optional Device Checkout 2 2 Port Replicator Checkout 2 2 2 External Monitor Self Test
32. DC DC card 5 System board 6 Check the power a outlet The system does not power 1 Press the power off shutdown switch See Power Shutdown 2 DC DC card Switch on page 22 3 System board Other Symptoms Symptom Error FRU Action in Sequence Errors occur only when the See Port Replicator port replicator is used Checkout on page 33 PC Card slot pin is PC Card slots assembly damaged Note If you cannot find a symptom or an error in this list and the problem remains see Undetermined Problems on page 48 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing the intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRUs IBM ThinkPad 380XD 385XD 2635 47 3 If any error is detected replace the FRU shown by the FRU code Rerun the test to verify that no more errors exist Undetermined Problems You are here because the diagnostic tests did not identify which adapter or device failed installed devices are incorrect a short circuit is suspected or the system is inoperative Follow these
33. IBM Mobile Systems S10L 9623 00 ThinkPad 380XD 2635 ThinkPad 385XD 2635 Hardware Maintenance Manual May 1998 IBM Mobile Systems S10L 9623 00 ThinkPad 380XD 2635 ThinkPad 385XD 2635 Hardware Maintenance Manual May 1998 Note Before using this information and the product it supports be sure to read the general information under Notices on page 123 First Edition May 1998 The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer or express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements or changes to the products or the programs described in this publication at any time It is possible that this publication may contain references to or information about IBM products machines and programs programming or services that are not announced in your country Such
34. M Displayed Value No DIMM installed 32192 KB 8 MB 40384 KB 16 MB 48576 KB 32 MB 64960 KB 64 MB 97728 KB Memory errors may cause error messages to appear on the screen or may hang the operating system Take the following procedure to isolate memory problems 1 Turn off the computer and remove any installed DIMM from the slot 2 Press and hold the F1 key then turn on the computer Hold the F1 key down until the Easy Setup menu appears 3 Select Test and press Enter 4 Select Memory and press Enter to run the memory test for the base memory If an error appears replace the system board 5 Turn off the computer and reinstall the DIMM then turn on the computer Verify the memory size then test the memory If an error message appears replace the DIMM If a memory problem occur intermittently perform the loop option test If the test detects an error it prints an error log on a printer connected to the parallel port See Displaying the Error Log on page 50 for more information Flash Memory Update System setup programs and diagnostic tests are stored in the flash memory A flash memory update is required when Anew version of the system program is installed A new features or options is added to the computer 28 IBM ThinkPad 380XD 385XD To update the flash memory do the following 1 2 3 Obtain an appropriate diskette containing the update Insert the System Program Service diskette i
35. Memory Slot Cover 05K4758 Battery Pack For 2635 8xx 9xx Axx Bxx 73H9951 For 2635 Dxx Exx Fxx 02K6509 Base Cover Assembly 05K4743 Battery Pack Lock Assembly 05K4775 Power Switch Knob included in Base Misc Parts Kit on page 109 HDD Cable Assembly 05K2636 Hard Disk Drive see page 110 Lower Shield Case 05K4745 HDD Lid 05K4753 HDD Lid Coin Screw 05K4754 DC DC Card For 2635 8xx 9xx Axx Bxx 05K3195 For 2635 Dxx Exx Fxx 10L0930 PC Card Slot 05K4862 Box Speaker including Power Switch 02K4328 Microphone Assembly 02K4329 Upper Shield Case 05K4750 Keyboard Bezel 05K4755 Keyboard see page 117 TrackPoint Ill Cap 84G6536 System Board For 2635 8xx 9xx Axx Bxx 05K3196 For 2635 Dxx Exx Fxx 10L0929 Base Misc Parts Kit 05K4774 including Air Duct Ref No 2 Power Switch Knob Ref No 21 Support Plate Ref No 4 Logo for LG Korea 1198373 Cable Holding Tape 1198376 IBM ThinkPad 380XD 385XD 2635 109 Hard Disk Drive CD ROM Diskette Drive Ref No 1 2 a OONND 10 10 10 11 110 FRU Name FRU No Connector Bracket included in Ref No 4 CD Diskette Drive Bracket CD Diskette Drive Connector Assembly For 2635 8xx 9xx Axx Bxx 05K2637 For 2635 Dxx Exx Fxx 05K2657 Diskette Drive Connector Assembly for non CD model 83H6527 CD ROM 10 X 24 X 05K8868 CD Diskette Drive Bracket Kit 05K4751 including CD Diskette Drive Bracket Ref No 4 Connector Bracket Ref No 1 Absorber Ref No 5 Absorber
36. Replace the backup battery e If the backup battery discharges quickly after replacement replace the system board Status Indicator Checkout If an LED problem occurs do the following 1 Turn off the computer 2 Turn on the computer 3 All the LEDs in the indicator panel should turn on for a moment soon after the computer is powered on Make sure they turn on If the problem persists replace the system board System Board and CPU Card Checkout The system board and the CPU Card FRUs perform the operation on the computer Processor problems can be caused by either FRU Generally the CPU Card has a lower failure rate If a numeric code indicates the system board or the CPU Card as failing do the following procedure to isolate the problem 1 Run the system board test to verify the symptom This test verifies both the system board and the CPU Card If no error is detected return to Undetermined Problems on page 48 Note Do not touch the keyboard and the pointing device when the system board is being tested This might cause unexpected errors 2 f FRU code 10 appears replace the system board but do not replace the CPU Card Transfer the CPU Card from the old system board to the new system board 3 If FRU code 11 appears reseat the CPU Card 4 Rerun the test to verify the fix 5 If FRU code 11 remains replace the CPU Card If this procedure does not correct the problem go to Undetermined Problems
37. ThinkPad Hardware Maintenance Diskette Version 1 40 See Maintenance Diskette Download on page 57 120 IBM ThinkPad 380XD 385XD Power Cords IBM power cords for a specific country are usually available only in that country For 2 pin power cords IBM Used in These Countries Power Cord Part Number 13H5264 Bahamas Barbados Bermuda Bolivia Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Korea South Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Thailand Trinidad West Indies United States of America Venezuela 13H5267 Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji India Ireland Kenya Kuwait Macao Malaysia Nigeria Oman People s Republic of China including Hong Kong Qatar Singapore United Kingdom 13H5270 Austria Belgium Bulgaria Chile Czech Republic Denmark Egypt Finland France Germany Greece Hungary Iceland Indonesia Israel Italy Netherlands Norway Poland Portugal Romania Slovakia Spain Sweden Switzerland Turkey former Yugoslavia 13H5273 Japan 13H5276 Argentina Australia New Guinea New Zealand Papua New Guinea Paraguay Uruguay 13H5279 Bangladesh Pakistan South Africa Sri Lanka IBM ThinkPad 380XD 385XD 2635 121 For 3 pin slim power cords
38. acement Strategy Always try to run a low level format before replacing a hard disk drive m Attention The drive startup sequence in the computer you are servicing might have been changed Be extremely careful during write operations such as copying saving or formatting Data or programs can be overwritten if you select an incorrect drive How to Use Error Messages Use the error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code The cause of the first error code can result in false error codes being displayed If no error code is displayed see if the error symptom is listed in the Symptom to FRU Index for the computer you are servicing How to Read POST Error Messages POST error messages are displayed on the screen as three four five or eight digits The error messages that can be displayed as shorter POST messages are highlighted in this index Some digits will represent different information for SCSI errors versus non SCSI errors The following example shows which digits display the shorter POST error messages and also defines the SCSI information in an eight digit error message Shorter POST Messages 0 0 0 0 0 0 0 0 Reserved Ave SCSI Slot Number SCSI Logical Unit Number SCSI ID SCSI Device Code All SCSI devices are set to a different SCSI ID
39. allteile oder splitter k nnen Kurzschl sse erzeugen Prima di accendere l elaboratore dopo che stata effettuata la sostituzione di una FRU accertarsi che tutte le viti le molle e tutte le altri parti di piccole dimensioni siano nella corretta posizione e non siano sparse all interno dell elaboratore Verificare ci scuotendo l elaboratore e prestando attenzione ad eventuali rumori eventuali parti o pezzetti metallici possono provocare cortocircuiti pericolosi Antes de encender el sistema despues de sustituir una FRU compruebe que todos los tornillos muelles y dem s piezas peque as se encuentran en su sitio y no se encuentran sueltas dentro del sistema Compru belo agitando el sistema y escuchando los posibles ruidos que provocar an Las piezas met licas pueden causar cortocircuitos el ctricos IBM ThinkPad 380XD 385XD 2635 5 r Safety Notice 2 Some standby batteries contain a small amount of nickel and cadmium Do not disassemble it recharge it throw it into fire or water or short circuit it Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery Certaines batteries de secours contiennent du nickel et du cadmium Ne les d montez pas ne les rechargez pas ne les exposez ni au feu ni a l eau Ne les mettez pas en court circuit Pour les mettr
40. any customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical shock Find the room emergency power off EPO switch disconnecting switch or electrical outlet If an electrical accident occurs you can then operate the switch or unplug the power cord quickly Do not work alone under hazardous conditions or near equipment that has hazardous voltages e Disconnect all power before Performing a mechanical inspection Working near power supplies Removing or installing main units e Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position e f you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls is near you Attention Another person must be there to Switch off the power if necessary Use only one hand when working with powered on electrical equipment keep the other hand in your pocket or behind your back Attention There must be a complete circuit to cause electrical shock By observing the above rule you may prevent a current from passing through your body When using testers set the controls
41. ard External numeric keypad External keyboard Keyboard mouse cable DC DC card System board e SEO OVE 40 IBM ThinkPad 380XD 385XD Symptom Error FRU Action in Sequence 601 6XX 601 Diskette drive or controller error 1 Go to Diskette Drive Checkout on page 26 2 CD ROM and FDD assembly 3 Diskette 4 System board 602 Diskette read error 1 Go to Diskette Drive Checkout on page 26 2 Diskette 3 CD ROM and FDD assembly 604 1 Go to Diskette Drive An unacceptable ID was Checkout on read from the diskette page 26 drive 2 CD ROM and FDD assembly 3 System board 11XX 1 Serial device 1101 Serial_A test failure 2 Communication cable 3 System board 12XX 1 System board 1201 Serial_B test failure infrared 17XX 1 Hard disk drive 1701 Hard disk controller failure 1780 1790 Hard disk 0 error 1781 1791 Hard disk 1 error 2 System board 24XX 2401 System board video error System board 808X 8081 PCMCIA presence test failure PCMCIA revision number also checked 8082 PCMCIA registration test failure 1 PC Card slot assembly 2 PCMCIA device 3 System board 860X Pointing device error when TrackPoint Ill is disabled 8601 System bus error 8042 mouse interface 8602 External mouse error 8603 System bus error or mouse error External mouse External
42. are removed and the eject buttons are not sticking out If the PC Card eject buttons are sticking out pull them further out slightly and fold them to the right then push up the system board assembly from the bottom e Battery Pack 1020 e Keyboard Unit 1040 CD ROM and Diskette Drive Assembly 1060 LCD Unit 1080 Fan Assembly CPU Card 1090 e Upper Shield Case 1100 Pay attention to the connectors that tend to catch in the cover Connectors P Step Size Quantity Torque M 2 5 x 6 mm nylon coated 2 3 4 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly IBM ThinkPad 380XD 385XD 2635 87 Torque Step Size Quantity E M 2 5 x 6 mm nylon coated 2 a Hex stud screw 6 B M 2 5 x 6 mm nylon coated 1 3 4 kgcm 3 4 kgcm 3 4 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly 88 IBM ThinkPad 380XD 385XD Connector Step Size Quantity Torque M 2 x 18 mm nylon coated 2 2 3 kgcm Note Make sure you use the correct screw and
43. d the customer s personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away from walk areas so that other people will not trip over it Do not wear loose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip approximately 8 centimeters 3 inches from the end Do not wear jewelry chains metal frame eyeglasses or metal fasteners for your clothing Attention Metal objects are good electrical conductors Wear safety glasses when you are hammering drilling soldering cutting wire attaching springs using solvents or working in any other conditions that might be hazardous to your eyes After service reinstall all safety shields guards labels and ground wires Replace any safety device that is worn or defective Reinstall all covers correctly before returning the machine to the customer IBM ThinkPad 380XD 385XD Electrical Safety Observe the following rules when working on electrical equipment r Important Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents M
44. device by removing each device simultaneously and then using the computer under the same condition as when the power shutdown occurred This will determine which device is causing the overload IBM ThinkPad 380XD 385XD 2635 37 Symptom to FRU Index The Symptom to FRU Index lists the symptoms and errors and the possible causes The most likely cause is listed first Note Perform the FRU replacement or actions in the sequence shown in the FRU Action columns Ifa FRU replacement did not solve the problem put the original part back in the computer Do not replace a nondefective FRU This index can also help you determine the next possible FRUs to be replaced when servicing a computer Numeric error codes show the errors detected in POST or system operation In the following error codes X can be any number If no codes are available use narrative symptoms If the symptom is not listed go to Undetermined Problems on page 48 Note For IBM devices not supported by diagnostic codes in the ThinkPad notebook computers see the manual for that device Numeric Error Codes Symptom Error FRU Action in Sequence 10X System board 101 Interrupt failure 102 Timer failure 103 Timer interrupt failure 104 Protected mode failure 105 Last 8042 command not accepted 107 NMI test failure 108 Timer bus test failure 109 Low meg chip select test 110 1 Go to Memory P
45. e 35 and check that the computer can enter suspend mode 2 Boot an operating system and press Fn F4 If the computer enters suspend mode suspect that the application program is not working properly 3 LCD assembly 4 System board The battery Fuel Gauge does not go higher than 90 Go to Battery Checkout on page 30 and see the note The memory count size appears different from the actual size Go to Memory Checkout on page 28 The system configuration does not match the installed devices Go to Checking the Installed Devices List on page 50 The system hangs intermittently Go to Intermittent Problems on page 47 Indicator Related Symptoms Symptom Error FRU Action in Sequence The indicator incorrectly remains off or on but the system runs correctly 1 System board 2 DC DC card The battery power status indicator blinks from green 1 Check that a correct battery is installed yellow to orange 2 Battery pack 3 DC DC card 4 System board The battery indicator does 1 DC DC card not turn on when the battery 2 Battery pack is installed 3 System board 44 IBM ThinkPad 380XD 385XD Infrared Related Symptoms Symptom Error FRU Action in Sequence Unable to communicate using the Infrared IR Port 1 Make sure the setup for the IR is correct Use the ThinkPad Configurat
46. e au rebut conformez vous a la r glementation en vigueur Lorsque vous remplacez la pile de sauvegarde ou celle de l horloge temps r el veillez n utiliser que les mod les cit s dans la liste de pieces d tach es ad quate Une batterie ou une pile inappropri e risque de prendre feu ou d exploser Die Bereitschaftsbatterie die sich unter dem Diskettenlaufwerk befindet kann geringe Mengen Nickel und Cadmium enthalten Sie darf nur durch die Verkaufsstelle oder den IBM Kundendienst ausgetauscht werden Sie darf nicht zerlegt wiederaufgeladen kurzgeschlossen oder Feuer oder Wasser ausgesetzt werden Die Batterie kann schwere Verbrennungen oder Ver tzungen verursachen Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Beim Ersetzen der Bereitschafts oder Systembatterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgef hrt ist Der Einsatz falscher Batterien kann zu Entz ndung oder Explosion f hren Alcune batterie di riserva contengono una piccola quantit di nichel e cadmio Non smontarle ricaricarle gettarle nel fuoco o nell acqua n cortocircuitarle Smaltirle secondo la normativa in vigore DPR 915 82 successive disposizioni e disposizioni locali Quando si sostituisce la batteria dell RTC real time clock o la batteria di supporto utilizzare soltanto i tipi inseriti nell appropriato Catalogo parti L impiego di una batteria non adatta potrebbe determinare l incendio o l es
47. e number in which the failing FRU was detected 7 Failing FRU name and the part number 8 Machine type model number and serial number 9 Customer s name and address ARONA o Before checking problems with the computer determine whether the damage is covered under the warranty by referring to the following Warranty Note During the warranty period the customer may be responsible for repair costs if the computer damage was caused by misuse accident modification unsuitable physical or operating environment or improper maintenance by the customer The following list provides some common items that are not covered under warranty and some symptoms that may indicate the system was subjected to stresses beyond normal use The following is not covered under warranty LCD panel cracked by applying excessive force or by being dropped Scratched cosmetic parts e Cracked or broken plastic parts broken latches broken pins or broken connectors caused by excessive force Damage caused by liquid spilled into the system Damage caused by improperly inserting a PC card or installation of an incompatible card Damage caused by any foreign material in the FDD Diskette drive damage caused by pressing the diskette drive cover or inserting diskettes with multiple labels Damaged or bent diskette eject button CD ROM drive damage caused by shock from excessive force or by being dropped Fuses blown by attaching a n
48. ected by the diagnostic tests a three digit device ID is displayed indicating the suspected device Icon Device Suspected Device ID um 001 System board SystemBoard 003 Keyboard 007 Math coprocessor 086 Pointing device GC 002 Memory Memory O 050 Display 054 Display g 017 Hard disk drive HDD 006 Built in FDD m FDD 1 2 066 1 External diskette drive 2 FDD connector of the port replicator FDD 2 1 080 1 PC card slot connector 2 PC Card c PCMCIA 1 52 IBM ThinkPad 380XD 385XD Icon Device Suspected Device ID en 2 088 External PC Card PCMCIA 2 a 009 Parallel Parallel EN 011 Serial Q 215 CD ROM CDROM 103 IR Infrared 153 Audio Crystal ch Audio 1 154 USB port USB 1 2 155 USB port of the port e E replicator USB 2 FRU Codes Ifan error is detected by the diagnostic tests a four digit FRU code is displayed The FRU code indicates two suspected FRUs Replace the FRU that is indicated by the two leftmost digits first then replace the FRU that is indicated by the two rightmost digits No FRU is assigned to code 00 If only one FRU is suspected the other FRU code digits are filled with zeros See the reference page before replacing the FRU FRU Code FRU 10 System board 11 CPU Card 12 DC DC card 20 Memory see M
49. een LED on the PC test card P N 35G4703 turns on when the PC Card PCMCIA slot test is running If the LED does not turn on check that the card is installed correctly by reseating it If the LED still does not turn on after the card is reseated try using another slot for the test If the LED still does not turn on and the test fails replace the FRU shown by the diagnostic error code Universal Serial Bus USB Test At the advanced diagnostic test menu connect the USB parallel test cable P N 05K2580 to the computer Click on the USB icon to run the test Follow the instructions on the screen OK appears if the test passes and three lines of error codes appear if the test fails The defective FRU must be the DC DC card or the system board Use cable number 2 for an external USB port on the port replicator Displaying the Error Log Diagnostic errors are printed on a printer that is attached to the parallel port when the error is detected The error is also logged in the system memory Use the following procedures to display the errors 1 Enter the advanced diagnostic test 2 Press Ctrl E 3 The error log appears 4 To exit the window click on Exit or press Esc key The error log is not saved when the system power is turned off Checking the Installed Devices List If a device is installed but its icon appears in gray shade rather than in dark shade on the basic diagnostics test menu the device is defective Reseat t
50. emory Checkout on page 28 30 Reserved 32 External keyboard 33 External mouse 34 AC Adapter IBM ThinkPad 380XD 385XD 2635 53 FRU Code FRU 35 Speaker 36 Battery in the battery bay 38 Fan 40 LCD unit 45 External monitor 50 1 Reseat the diskette drive FDD 1 2 Reseat the external FDD cable on the video card 3 Diskette drive FDD 1 51 1 Reseat the diskette drive FDD 2 2 Diskette drive FDD 2 60 1 Reseat the hard disk drive HDD 2 Hard disk drive HDD 70 PCMCIA 2 replicator 72 1 Reseat the PC card slot assembly 2 PC Card slot assembly 73 Port replicator Note The device ID and error codes are used to indicate the detailed portion of the FRU that is causing the error If replacing a FRU does not correct the problem see the device ID or error code from the previous failure If they changed the new FRU might be defective or it may have been incorrectly installed If the problem persists even after the FRUs are replaced go to Undetermined Problems on page 48 54 IBM ThinkPad 380XD 385XD Related Service Procedures This section provides information on the following e Status Indicators e Password Combinations on page 56 Running a Low Level Format on page 57 Maintenance Diskette Download on page 57 Fn Key Combinations on page 57 Status Indicators The status indicators show the current computer status i
51. er right side up 66 IBM ThinkPad 380XD 385XD In order not to damage the connectors pull the Note keyboard assembly toward you a little in step H and then go to step E 67 IBM ThinkPad 380XD 385XD 2635 r When installing See the following figure for the direction of the speaker connector m When replacing Apply a model name label on the keyboard 68 IBM ThinkPad 380XD 385XD 1050 Keyboard and Speaker e Battery Pack 1020 e Keyboard Unit 1040 Important When you release latch B be careful not to apply any force to area A lenses for status indicators IBM ThinkPad 380XD 385XD 2635 69 r When installing The following figure shows the route for the speaker cables IBM ThinkPad 380XD 385XD 70 1060 CD ROM Drive and Diskette Drive Assembly e Battery Pack 1020 Keyboard Unit 1040 Note Be careful that the computer does not fall backward when you remove the CD ROM and diskette drive assembly Step Size Quantity Torque M 2 5 x 6 mm nylon coated 1 3 4 kgcm A M 2 5 x 6 mm nylon coated 1 3 4 kgcm a M 2 5 x 8 mm nylon coated 2 3 4 kgcm H M 2 5 x 6 mm nylon coated 1 3 4 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make
52. erter Card 2030 IBM ThinkPad 380XD 385XD 2635 99 Step Size Quantity Torque a M 2 5 x 6mm nylon coated 2 3 4 kgcm b M 2 5 x 6mm special head 1 3 3 5 kgcm A M 2 5 x 6mm nylon coated 2 3 4 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly When replacing When replacing the hinge covers removed in step E attach them to the shield sheet with double sided adhesive tape as the old 100 ones had been attached IBM ThinkPad 380XD 385XD TFT LCD This figure shows the TFT type 1 LCD For the type 2 the same procedure applies B El Hinges B B Latches Step Size Quantity Torque a M 2 5 x 6mm nylon coated 2 3 4 kgcm b M 2 5 x 6mm special head 1 3 3 5 kgcm A M 2 5 x 6mm nylon coated 2 3 4 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly When replacing When replacing the hinge covers removed in step H attach them to the shield sheet with double sided adhesive tape as the old ones had been attached IBM ThinkPad 380XD 385XD 2635 101 When replacing
53. gesp lt und bei Beschwerden anschlieBend ein Arzt aufgesucht werden Nel caso che caso l LCD si dovesse rompere ed il liquido in esso contenuto entrasse in contatto con gli occhi o le mani lavare immediatamente le parti interessate con acqua corrente per almeno 15 minuti poi consultare un medico se i sintomi dovessero permanere Si la LCD se rompe y el fluido de su interior entra en contacto con sus ojos o sus manos lave inmediatamente las reas afectadas con agua durante 15 minutos como m nimo Obtenga atenci n medica si se presenta alg n s ntoma del fluido despues de lavarse IBM ThinkPad 380XD 385XD 2635 9 Safety Notice 6 To avoid shock do not remove the plastic cover that surrounds the lower portion of the inverter card Afin d viter tout risque de choc lectrique ne retirez pas le cache en plastique prot geant la partie inf rieure de la carte d alimentation Aus Sicherheitsgr nden die Kunststoffabdeckung die den unteren Teil der Spannungswandlerplatine umgibt nicht entfernen Per evitare scosse elettriche non rimuovere la copertura in plastica che avvolge la parte inferiore della scheda invertitore Para evitar descargas no quite la cubierta de pl stico que rodea la parte baja de la tarjeta invertida m Safety Notice 7 Though main batteries have low voltage a shorted or grounded battery can produce enough current to burn combustible materials or personnel Bie
54. gian 02K4342 Poland 02K4357 Portuguese 02K4356 Russian 02K4346 Slovakian 02K4358 Slovenian 02K4359 Spanish 02K4339 Swedish or Finnish 02K4338 Swiss 02K4340 Taiwanese 02K4347 Thai 02K4349 Turkish 02K4350 U K English 02K4332 U S English 02K4331 IBM ThinkPad 380XD 385XD 2635 117 Option Parts List Miscellaneous Parts 118 FRU Name FRU Number Screw Kit 05K4837 including Hex stud D Sub 6 M2 x 1 7 Special 4 M2 x 2 4 Special 2 M2 x 6 Bind nylon coated 4 M2 x 18 Bind nylon coated 3 M2 5 x 6 Special 2 M2 5 x 6 Big 1 M2 5 x 6 Bind Black nylon coated 30 M2 5 x 8 Bind Black nylon coated 7 M2 5 x 12 Bind nylon coated 3 M2 5 x 22 Bind nylon coated 2 M2 5 x 25 Bind nylon coated 1 M2 6 x 2 8 Bind 3 M2 6 x 4 Bind 2 M3 x 3 Flathead nylon coated 4 Screw tapping 2 IBM ThinkPad 380XD 385XD Options m Notes 1 If you need to replace the AC Adapter use the one for the country you are in even if the computer is from a different country 2 The warranty for the system unit does not apply to all options FRU Name FRU Number Headset 85G1529 4 0 GB Hard Disk Drive Assembly 83H7085 AC Adapter 56 W 3 prong t 11J8956 AC Adapter 56 W 3 prong t 02K6496 AC Adapter for Japan 2 prong 2 11J8974 AC Adapter for Japan 2 prong 2 02K6497 Microphone 66G7871 PS 2 Miniature Mouse 95F5723 ThinkPad 380 385 Port Replicator 84G1320 ThinkPad 560 Port Repl
55. he device connectors If the symptom remains replace the device or the system board If needed adjust the contrast control to clearly distinguish the shades of the icon 50 IBM ThinkPad 380XD 385XD If a device that is not installed appears in dark shade for example FDD 2 appears in dark shade when no second FDD is installed do the following 1 Replace the first device in the configuration such as an FDD 1 2 If the problem persists replace the system board The Parallel and Serial icons are always displayed in dark shade because the icons represent subsystems of the system board not the attachment of devices The FDD 1 icon represents the first drive in the system configuration for each type of device The FDD 2 icon represents the second drive attached through a port replicator IBM ThinkPad 380XD 385XD 2635 51 Diagnostic Error Codes If an error is detected the following appears Large X on the left side of the device icon e Device ID three digits Error code two digits e FRU code four digits For example X Ps SystemBoard DEV 001 ERR 02 FRU 0010 The device ID and error code indicate the detailed portion of the FRU that caused the error If replacing a FRU does not correct the problem see the device ID or error code from the previous failure If they changed the new FRU might be defective or it may have been incorrectly installed Device ID If an error is det
56. hten Beim Ersetzen der Batterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgef hrt ist Der Einsatz falscher Batterien kann zu Entz ndung oder Explosion f hren La batteria contiene piccole quantit di nichel Non smontarla gettarla nel fuoco o nell acqua n cortocircuitarla Smaltirla secondo la normativa in vigore DPR 915 82 successive disposizioni e disposizioni locali Quando si sostituisce la batteria utilizzare soltanto i tipi inseriti nell appropriato Catalogo parti L impiego di una batteria non adatta potrebbe determinare l incendio o l esplosione della batteria stessa Las bater as contienen peque as cantidades de n quel No las desmonte ni recargue ni las eche al fuego o al agua ni las cortocircuite Des chelas tal como dispone la normativa local Utilice s lo bater as que se encuentren en la lista de piezas al sustituir la bater a La utilizaci n de una bater a no apropiada puede provocar la ignici n o explosi n de la misma IBM ThinkPad 380XD 385XD 2635 7 r Safety Notice 4 The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignit
57. i e evitare l esposizione diretta al fascio OrkpbiBas 6eperurecb niasepHoro u3nyuenus He cmoTpuTe Ha nyy He pa3risnbiBaltre ero C NOMOLUbIO ONTUYECKUX UHCTPYMEHTOB a Take uz6eraite MPAMOFO BO3geNCcTBUA Na3epHoro nyua Ked je laserov jednotka otvoren Vyhnite sa priamemu poh adu a nehladte priamo s optick mi n strojmi do l ta a vyhnite sa priamemu vystaveniu l ov Radiaci n l ser al abrir No mire fijamente ni examine con instrumental ptico el haz de luz Evite la exposici n directa al haz 18 IBM ThinkPad 380XD 385XD Read This First Before you go to the checkout guide be sure to read this section Important Notes Onlycertified trained personnel should service the computer e Read FRU service procedures before replacing any FRUs Be extremely careful during write operations such as copying saving or formatting Drives in the computer that you are servicing might have been rearranged or the drive start up sequence might have been altered If you select an incorrect drive data or programs can be overwritten Replace FRUs only for the correct model When you replace the FRU make sure the model of the machine and FRU part number are correct by referring to the parts list FRUs should not be replaced because of a single unreproducible failure Single failures can occur from a variety of reasons that have nothing to do with a hardware problem such as cosmic radiation electro
58. icator 1201602 ThinkPad Enhanced Port Replicator 11J9000 Upper Cover Set 84G1321 SO DIMM 8 MB 70ns 42H2767 SO DIMM 16 MB 70ns 42H2768 SO DIMM 16 MB 60ns 01K1115 SO DIMM 32 MB 60ns 42H2769 SO DIMM 64 MB 60ns 42H2817 Interface Cable to System for Keyboard 8462531 Interface Cable to Keyboard for Keypad 8462532 Mini DIN to Mini DIN Cable 84G6474 1 The 3 prong adapters are interchangeable you can order either on e 2 The 2 prong adapters are interchangeable you can order either on e IBM ThinkPad 380XD 385XD 2635 119 Numeric Keypad Belgian 95F5741 Canadian French 95F5466 Danish 95F5467 Dutch 95F5467 French 95F6313 German 95F6314 Greek 95F5467 Hebrew 95F5741 Icelandic 95F5467 Italian 95F6316 Japanese 79F6401 Norwegian 95F5467 Spanish 95F6315 Swedish or Finnish 95F5468 Swiss French 95F5711 Swiss German 95F5715 Turkish 95F5467 U K English 95F5741 U S English 95F5741 Black Keypad French 84G6286 German 84G6280 Italian 84G6292 Norwegian 84G6310 Swedish 84G6304 U K English 84G6298 U S English 84G2530 Black Keyboard French 84G6285 German 84G6279 Italian 84G6291 Norwegian 84G6309 Swedish 84G6303 U K English 84G6297 U S English 84G2529 Accessories Keyboard Mouse Cable 54G0444 Tools Tri Connector Wrap Plug 72X8546 PC Test Card 35G4703 Audio Wrap Cable 66G5180 USB Parallel Test Cable 05K2580 Screwdriver Kit 95F3598 Torque Screwdriver 05K4695 5 mm Socket Wrench 05K4694 Screwdriver 05K4693
59. included in Ref No 4 CD Diskette Drive Bracket Diskette Drive 11J8338 Diskette Drive Bezel 73H9932 Blank Bezel for non CD model 73H9934 Base Cover Assembly 05K4743 HDD Bracket 05K4752 Hard Disk Drive 2 1 GB 12 5 mm 22L0004 Hard Disk Drive 3 2 GB 12 5 mm 83H7086 Hard Disk Drive 4 0 GB 12 5 mm 83H7085 Hard Disk Drive 5 1 GB 17 mm 83H7084 See page 65 for relation between the HDD and the spacers HDD Spacer 05K4776 IBM ThinkPad 380XD 385XD LCD FRU HPA Labeled 05K9309 or 05K9320 111 IBM ThinkPad 380XD 385XD 2635 Ref No OO JO Oo RW N ce 10 11 12 13 14 15 FRU Name FRU No Front Bezel included in Ref No 13 LCD Cover Kit Contrast Control Knob included in Ref No 15 LCD Misc Parts Kit LCD Panel 05K9336 Inverter Card 05K3194 LCD Cable Assembly 120139 Right Hinge included in Ref No 14 Hinge Kit LED Lens included in Ref No 15 LCD Misc Kit Insulation Sheet included in Ref No 13 LCD Cover Kit LCD Cover included in Ref No 13 LCD Cover Kit Right Latch included in Ref No 15 LCD Misc Parts Kit Left Latch included in Ref No 15 LCD Misc Parts Kit Left Hinge included in Ref No 14 Hinge Kit LCD Cover Kit 05K4779 including Front Bezel Ref No 1 Insulation Sheet Ref No 8 LCD Cover Ref No 9 Logo Front Rear Hinge Cap Screw Cap Hinge Kit 73H9942 including Right Hinge Ref No 6 Left Hinge Ref No 14 Screw Cap LCD Misc Parts Kit 73H9949 including
60. indungskabel abgenommen sein bevor eine FRU entfernt wird Prima di rimuovere qualsiasi FRU spegnere il sistema scollegare dalle prese elettriche tutti i cavi di alimentazione rimuovere la batteria e poi scollegare i cavi di interconnessione Antes de quitar una FRU apague el sistema desenchufe todos los cables de las tomas de corriente el ctrica quite la bater a y a continuaci n desconecte cualquier cable de conexi n entre dispositivos IBM ThinkPad 380XD 385XD 2635 11 Safety Information The following section contains the safety information that you need to be familiar with before servicing an IBM mobile computer General Safety Follow these rules to ensure general safety 12 Observe good housekeeping in the area of the machines during and after maintenance When lifting any heavy object 1 Ensure you can stand safely without slipping 2 Distribute the weight of the object equally between your feet 3 Use a slow lifting force Never move suddenly or twist when you attempt to lift 4 Lift by standing or by pushing up with your leg muscles this action removes the strain from the muscles in your back Do not attempt to lift any objects that weigh more than 16 kg 35 Ib or objects that you think are too heavy for you Do not perform any action that causes hazards to the customer or that makes the equipment unsafe Before you start the machine ensure that other service representatives an
61. ion contains information about removals and replacements Do not damage any FRUs Only certified and trained personnel should service the computer The arrows in the Removals and Replacements section show the direction of movement to remove a FRU or to turn a screw to release the FRU The arrows are marked in numeric order in square callouts to show the correct sequence of removal When other FRUs must be removed before the failing FRU is removed they are listed in that order To replace a FRU reverse the removal procedure and follow any notes that pertain to replacement See Locations for internal cable connections and arrangement information When replacing a FRU use the correct screw size as shown in the procedures r Safety Notice 1 Translation on page 5 Before the computer is powered on after FRU replacement make sure all screws springs or other small parts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical short circuits r Safety Notice 4 Translation on page 8 The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the ba
62. ion or explosion of the battery La pile de sauvegarde contient du lithium Elle pr sente des risques d incendie d explosion ou de br lures graves Ne la rechargez pas ne retirez pas son connecteur polaris et ne la d montez pas Ne l exposez pas a une temperature sup rieure a 100 C ne la faites pas br ler et nen exposez pas le contenu a l eau Mettez la pile au rebut conform ment a la r glementation en vigueur Une pile inappropri e risque de prendre feu ou d exploser Die Systembatterie ist eine Lithiumbatterie Sie kann sich entz nden explodieren oder schwere Verbrennungen hervorrufen Batterien dieses Typs d rfen nicht aufgeladen zerlegt ber 100 C erhitzt oder verbrannt werden Auch darf ihr Inhalt nicht mit Wasser in Verbindung gebracht oder der zur richtigen Polung angebrachte Verbindungsstecker entfernt werden Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Beim Ersetzen der Batterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgef hrt ist Der Einsatz falscher Batterien kann zu Entz ndung oder Explosion f hren La batteria di supporto e una batteria al litio e puo incendiarsi esplodere o procurare gravi ustioni Evitare di ricaricarla smontarne il connettore polarizzato smontarla riscaldarla ad una temperatura superiore ai 100 gradi centigradi incendiarla o gettarla in acqua Smaltirla secondo la normativa in vigore DPR 915 82 successive disposizioni e dispos
63. ions utility Make sure there are no fluorescent lights near the computer The computer may receive optical noise from the fluorescent light Run the advanced diagnostic test If an error occurs and a FRU code is displayed replace the parts shown by the FRU code Keyboard or TrackPoint Ill Related Symptoms Symptom Error FRU Action in Sequence The keyboard one or more keys does not work 1 Reseat the keyboard cable on the DC DC card 2 Keyboard 3 System board The TrackPoint IIl does not 1 Reseat the keyboard work cable on the DC DC card 2 Go to TrackPoint III Checkout on page 32 3 Keyboard 4 System board The pointer moves automatically or does not work correctly See TrackPoint Ill Checkout on page 32 IBM ThinkPad 380XD 385XD 2635 45 LCD Related Symptoms Important more The TFT LCD for the notebook computer contains over 921 000 thin film transistors TFTs A small number of missing discolored or lighted dots on all the time is characteristic of TFT LCD technology but excessive pixel problems can cause viewing concerns The LCD should be replaced if the number of missing discolored or lighted dots in any background is 21 or Symptom Error FRU Action in Sequence on and a blank LCD during POST No beep power on indicator Reseat the CPU Card DC DC card System board oum 1 LCD back
64. izioni locali L impiego di una batteria non adatta potrebbe determinare l incendio o l esplosione della batteria stessa La bateria de repuesto es una bateria de litio y puede provocar incendios explosiones o quemaduras graves No la recargue ni quite el conector polarizado ni la desmonte ni caliente por encima de los 100 C 212 F ni la incinere ni exponga el contenido de sus celdas al agua Des chela tal como dispone la normativa local 8 IBM ThinkPad 380XD 385XD r Safety Notice 5 If the LCD breaks and the fluid from inside the LCD gets into your eyes or on your hands immediately wash the affected areas with water for at least 15 minutes Seek medical care if any symptoms from the fluid are present after washing Si le panneau d affichage a cristaux liquides se brise et que vous recevez dans les yeux ou sur les mains une partie du fluide rincez les abondamment pendant au moins quinze minutes Consultez un m decin si des sympt mes persistent apr s le lavage Die Leuchtstoffr hre im LCD Bildschirm enth lt Quecksilber Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Der LCD Bildschirm besteht aus Glas und kann zerbrechen wenn er unsachgemaB behandelt wird oder der Computer auf den Boden f llt Wenn der Bildschirm besch digt ist und die darin befindliche Fl ssigkeit in Kontakt mit Haut und Augen ger t sollten die betroffenen Stellen mindestens 15 Minuten mit Wasser ab
65. lanar parity Checkout on page 28 2 DIMM 3 Detach the expansion unit if it is attached to the computer 4 System board 38 IBM ThinkPad 380XD 385XD Symptom Error FRU Action in Sequence 111 1 Go to Memory VO parity Checkout on page 28 2 Port replicator 3 System board 158 Set the password for hard Hard disk password is not set even though the supervisor password is set disk drive 159 Hard disk password is not set the same as the supervisor password Set the correct password for hard disk drive 161 Dead battery 1 Go to Backup Battery Checkout Nonrechargeable on page 31 2 Backup battery 3 System board 163 1 Set time and date Time and date were not 2 System board set 173 Configuration data was lost 1 Select OK in the error screen then set the time and date 2 Backup battery 3 System board 174 Configuration error Perform Checking the Installed Devices List on page 50 before changing any FRUs 1 Check device configuration 2 Hard disk drive 3 System board 175 177 178 175 EEPROM CRC 1 error 177 Supervisor password check sum error 178 EEPROM is not functional System board 183 Incorrect password entered at the supervisor password prompt Have the user examine the password 184 Power on password check sum error Reset the power on
66. light not working 2 LCD too dark 3 LCD brightness cannot 1 Reseat the LCD connectors LCD assembly 3 System board N 4 Wrong color displayed be adjusted 4 LCD contrast cannot be adjusted 1 The LCD screen is 1 See important note unreadable for LCD Related 2 Some pels missing in Symptoms characters 2 Reseat all LCD 3 The screen is connectors abnormal 3 LCD assembly 4 System board LCD has extra horizontal or vertical lines displayed LCD assembly Peripheral Device Related Symptoms Symptom Error FRU Action in Sequence The external monitor does not work correctly Connect the external monitor to another PC If the monitor works fine replace the system board If not replace the external monitor Printer problems 1 Run printer self test 2 Parallel port wrap test 3 System board 4 Printer cable See the printer manual for the above tests 46 IBM ThinkPad 380XD 385XD Symptom Error FRU Action in Sequence Serial or parallel port device 1 Run serial or parallel problems port wrap test See the device manual for the test 2 Device 3 System board 4 Device cable Power Related Symptoms Symptom Error FRU Action in Sequence Power shuts down during 1 Go to Power operation Systems Checkout on page 29 2 Battery pack 3 Remove the battery pack and let it cool for 2 hours
67. lowing order 1 System board 2 Bus adapter if used If the screen is not rolling run the monitor self test as follows 1 Power off the computer and monitor Disconnect the monitor signal cable Power on the monitor Set the contrast to its maximum position Set the brightness control to the center detent position nap Check the following conditions The screen contrast and brightness control are adjustable The screen is either white or light gray with a black margin test margin The screen is set to CRT or both on the ThinkPad Configration program Note The location of the test margin may vary with the type of monitor It can be either at the top and or bottom or left and or right of the Screen If you do not see a test margin on the screen replace the monitor If there is a test margin on the screen replace the system board 34 IBM ThinkPad 380XD 385XD Power Management Features Three power management modes are provided by the computer to reduce power consumption and to prolong battery life Standby Mode In standby mode the following occurs The LCD backlight turns off The hard disk drive motor stops The following events cause the computer to enter standby mode e Standby is requested by the Fn key Fn F3 There is inactivity under auto standby mode set by the ThinkPad Configration program The computer exits standby mode and resumes operation when any key is pre
68. n different colors green and orange IBM ThinkPad 380XD 385XD 2635 55 Q Blinking Green Symbol Color Meaning Battery Green The battery is H fully charged Orange The battery is charging Blinking orange The battery needs charging H Hard Disk In Orange Data is read Use from or written to al the hard disk i diskette or CD ROM El Numeric Lock Green The numeric Aq keypad on the uth keyboard is enabled El Caps Lock Green Caps Lock mode PAS is enabled A H Scroll Lock Green Arrow keys can E be used as 0 screen scroll function keys H Suspend Green Suspend mode Mode Entering suspend mode or hibernation mode or reusing normal operation Power On D Green Power on Password Combinations The Model 380XD or 385XD supports the following passwords e Power on password POP Hard disk password HDP e Supervisor password PAP The password combinations are When the POP is the same as one of the HDPs HDP 1 or HDP 2 a POP prompt and an HDP prompt with different passwords appear When the POP is not the same as any of the 56 When the PAP is used the HDP 1 or the HDP 2 is automatically enabled but the HDP prompt does not appear The HDP 1 and HDP 2 are then set to the same password as the PAP IBM ThinkPad 380XD 385XD Running a Low Level Format Attention Make sure the drive address to be formatted is co
69. n que le voltage des batteries principales soit peu lev le court circuit ou la mise la masse d une batterie peut produire suffisamment de courant pour br ler des mat riaux combustibles ou causer des br lures corporelles graves Obwohl Hauptbatterien eine niedrige Spannung haben k nnen sie doch bei Kurzschlu8 oder Erdung genug Strom abgeben um brennbare Materialien zu entz nden oder Verletzungen bei Personen hervorzurufen Sebbene le batterie di alimentazione siano a basso voltaggio una batteria in corto circuito o a massa pu fornire corrente sufficiente da bruciare materiali combustibili o provocare ustioni ai tecnici di manutenzione Aunque las bater as principales tienen un voltaje bajo una bater a cortocircuitada o con contacto a tierra puede producir la corriente suficiente como para quemar material combustible o provocar quemaduras en el personal 10 IBM ThinkPad 380XD 385XD Safety Notice 8 Before removing any FRU power off the computer unplug all power cords from electrical outlets remove the battery pack then disconnect any interconnecting cables Avant de retirer une unit remplacable en client le mettez le systeme hors tension d branchez tous les cordons d alimentation des socles de prise de courant retirez la batterie et d connectez tous les cordons d interface Die Stromzufuhr muB abgeschaltet alle Stromkabel aus der Steckdose gezogen der Akku entfernt und alle Verb
70. nectors are fitted firmly by pressing the corners of the card 2635 8xx 9xx Axx Bxx A loose connection or a damaged card causes a power failure The following figure shows the route of the fan assembly cables IBM ThinkPad 380XD 385XD 2635 81 1100 Upper Shield Case e Battery Pack 1020 Keyboard Unit 1040 CD ROM Diskette Drive Assembly 1060 LCD Unit 1080 Step Size Quantity Torque A M 2 5 x 8 mm nylon coated 2 3 4 kgcm E M 2 5 x 6 mm nylon coated 3 3 4 kgcm a M 2 5 x 6 mm bighead 1 3 4 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly 82 IBM ThinkPad 380XD 385XD 1110 Box Speaker and Microphone e Battery Pack 1020 e Keyboard Unit 1040 CD ROM and Diskette Drive Assembly 1060 LCD Unit 1080 e Upper Shield Case 1100 Step Size Quantity Torque M 2 5 x 12 mm nylon coated 3 3 4 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly IBM ThinkPad 380XD 385XD 2635 83 r When installing The following figure shows the route
71. nit e 76 1090 Fan Assembly CPU Card Thermal Rubber 79 1100 Upper Shield Case 82 1110 Box Speaker and Microphone 83 1120 DC DC Card 85 1130 System Board and PC Card Slot 87 1140 Battery Pack Latch 90 2010 LCD Front Cover 91 2020 LCD Panel 93 2030 LCD Inverter Card 2 97 2040 LCD Misc Parts 99 2050 LCD Cable 103 Locations i AE RPG EGG Gee 104 Front Views uos dee Uere esa 104 Bottom View lll nn 105 Rear View 106 PartsListig 2 6 2s n Ae ee e 107 System UNIE as os voc eu veo E A 108 Hard Disk Drive CD ROM Diskette Drive 110 LED FRU a e RR Sr 111 Option Parts List 118 Notices ooo oo La EORR Ron e paw et 123 Trademarks 123 2 IBM ThinkPad 380XD 385XD Introduction Important Diskette fixes are customer installable The diskette fixes are located on the PC Company Bulletin Board Service BBS The direct phone line for modem connection is 919 557 0001 or tieline 255 0001 Advise customers to contact the PC Company HelpCenter at 800 772 2227 if they need assistance in obtaining or installing any diskette fixes Customers in Canada should call IBM HelpPC at 800 565 3344 for assistance or down load information The Canadian BBS phone numbers are Montreal 514 938 3022 Toronto 905 316 4255 Vancouver 604 66
72. nt of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class 1 laser products Elsewhere the drive is certified to conform to the requirements of the International Electrotechnical Commission IEC 825 and CENELEC EN 60 825 for Class 1 laser products When a CD ROM drive is installed note the following A CAUTION Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure O uso de controles ajustes ou desempenho de procedimentos diferentes daqueles aqui especificados pode resultar em perigosa exposic o a radiac o NARRA E eI E iTA Mh FRU Ba RK Pour viter tout risque d exposition au rayon laser respectez les consignes de r glage et d utilisation des commandes ainsi que les proc dures d crites Werden Steuer und Einstellelemente anders als hier festgesetzt verwendet kann gefahrliche Laserstrahlung auftreten Az itt el rt elj r sokt l be ll t sokt l s vez rl sekt l elt rni a l zersug rz s vesz lye miatt kock zatos L utilizzo di controlli regolazioni o l esecuzione di procedure diverse da quelle specificate possono provocare l esposizione a Vcnonb3oBaHne aNEMEHTOB HACTpPO KN N BbINOJIHEHNE ripouieAyp MHbIX HEM yKa3aHo 3HeCb MOXeT MPUBECTU K ONACHOMY paanmaunoHHoMy O6 1yuenuro Pou itie kontr l prav alebo in ch vykonan od in ch v robcov ako je v tomt
73. nto drive A and turn on the computer with ac power or a fully charged battery Select Update system programs from the menu Power Systems Checkout To determine whether a power systems problem is due to the AC Adapter or the battery do the following 1 2 3 Remove the battery Connect the AC Adapter and check that power is supplied Disconnect the AC Adapter and install the charged battery then check that power is supplied by the battery If the problem is due to the AC Adapter go to AC Adapter Checkout If the problem is due to the battery go to Battery Checkout on page 30 If the problem is not due to the AC Adapter or the battery go to Backup Battery Checkout Nonrechargeable on page 31 AC Adapter Checkout This checkout is used only when the computer fails under ac power If the problem occurs only when the AC Adapter is used with a port replicator replace the replicator If the power on indicator does not turn on check the power cord of the AC Adapter for conductivity and installation Unplug the AC Adapter cable from the computer and measure the output voltage at the cable plug See the following figure Pin Voltage V dc 1 15 5 to 17 0 2 Ground a lf the voltage persists go to the next step b If the voltage is correct make sure the connection between the DC DC card and the system board is not loose IBM ThinkPad 380XD 385XD 2635 29 Bo c Replace
74. nu appears Select Password and then Power on A rectangular box appears Enter the supervisor password and press the Space bar once Press Enter twice Select Exit Select Restart in the Easy setup main menu and wait until the POST ends Reinstall the memory slot cover and turn the computer right side up Verify that the password prompt does not appear To reactivate the password set the password again Power Shutdown Switch The power shutdown Switch resets the system regardless of the microcode status and forces a power off Use this push button to power off when power is not completely off or when the microcode is in a hung state Hole for Power Shutdown Switch 22 IBM ThinkPad 380XD 385XD Product Overview The following table is an overview of the system features of the IBM ThinkPad 380XD or 385XD computer Feature Description Processor 380XD 2635 8xx 9xx Bxx Intel Pentium 233 MHz with MMX 2635 Axx Intel Pentium 266 MHz with MMX 2635 Exx Intel Pentium II 233 MHz with MMX 2635 Fxx Intel Pentium II 266 MHz with MMX 385XD 2635 8xx Intel Pentium 233 MHz with MMX 2635 9xx Intel Pentium 266 MHz with MMX 2635 Dxx Intel Pentium Il 266 MHz with MMX Bus Architecture PCI Bus Memory 32MB on the system board Standard Memory Option 2635 8xx 9xx Axx Bxx 8MB and 16MB 70ns EDO DIMM card
75. o pecifikovan mohlo by ma za n sledok nebezpe enstvo vystavenia sa vy iarovaniu IBM ThinkPad 380XD 385XD 2635 17 El uso de controles o ajustes o la ejecuci n de procedimientos distintos de los aqu especificados puede provocar la exposici n a radiaciones peligrosas Opening the CD ROM drive could result in exposure to hazardous laser radiation There are no serviceable parts inside the CD ROM drive Do not open Some CD ROM drives contain an embedded Class 3A or Class 3B laser diode Note the following DANGER Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Radiac o por raio laser ao abrir Nao olhe fixo no feixe de luz n o olhe diretamente por meio de instrumentos ticos e evite exposic o direta com o feixe de luz HR SABOR WOT MBOOR EE SI HR BBE ROCIO RZ rh Rayonnement laser si carter ouvert Evitez de fixer le faisceau de le regarder directement avec des instruments optiques ou de vous exposer au rayon Laserstrahlung bei ge ffnetem Ger t Nicht direkt oder ber optische Instrumente in den Laserstrahl sehen und den Strahlungsbereich meiden Kinyit skor l zersug r Ne n zzen bele se szabad szemmel se optikai eszk z kkel Ker lje a sug rnyal bbal val rintkez st Aprendo l unit vengono emesse radiazioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottic
76. o plastic Turn an additional 180 degrees after the screw head touches the surface of the logic card 180 degrees more ay LLL S Logic Card Plastic Torque driver If you have a torque driver refer to the Torque instructions with each step IBM ThinkPad 380XD 385XD 2635 59 FRU Service Procedure Review the following procedures before replacing any FRUs Replacing the System Board The EEPROM on the system board contains the valid product data VPD that is a system unit serial number an a system board serial number When you replace the system board restore the system unit serial number using the Set system identification utility in the ThinkPad hardware maintenance diskette The serial number label is attached to the computer Note Do not power off the computer while restoring the VPD 60 IBM ThinkPad 380XD 385XD Removal Reference Refer to the following chart for the removal order Ref No FRU Page No 1010 DIMM Card and 62 Backup Battery 1020 Battery Pack 63 1030 Hard Disk Drive 64 1040 Keyboard Unit 66 1050 Keyboard and 69 Speaker 1060 CD ROM Drive 71 and Diskette Drive Assembly 1070 Diskette Drive 72 and Diskette Drive Assembly 1080 LCD Unit 76 1090 Fan Assembly 79 CPU Card and Thermal Rubber 1100 Upper Shield 82 Case 1110 Box Speaker and 83 Microphone 1120 DC DC Card 85 1130 System Board 87 and PC
77. on page 48 TrackPoint Ill Checkout If the TrackPoint IIl does not work do the following 1 Run the ThinkPad Configration program and check if the configuration of the TrackPoint III is enabled 2 If it is not select Enable and enable it 3 If you still have a problem continue to the next step 32 IBM ThinkPad 380XD 385XD r Drifting Pointer There may be cases when the pointer drifts for a short while on the screen this is not a hardware problem This movement can occur when a slight steady pressure is applied to the TrackPoint Ill pointer No service action needs be taken Go to the Easy Setup menu Move to an item with the pointing stick Press any one of the two click buttons Verify that the item is selected Verify that all buttons work correctly If the problem still persists do the following one at a time Warning Do not replace a nondefective FRU e Reseat the TrackPoint Ill cable e Replace the keyboard e Replace the DC DC card e Replace the system board O DND OT Optional Device Checkout If you suspect an optional device problem do either of the following e Port Replicator Checkout External Monitor Self Test Port Replicator Checkout Do the following procedures to isolate a port replicator problem A port replicator attaches to the system expansion connector at the rear of the computer 1 Turn off the computer 2 Remove the failing devices from the replica
78. onsupported device e Forgotten computer password making the computer unusable 20 IBM ThinkPad 380XD 385XD The following symptoms might indicate damage caused by nonwarranted activities Missing parts may be a symptom of unauthorized service or modification HDD spindles can become noisy from being subjected to excessive force or from being dropped e 19990303 errors can be caused by exposure to strong magnetic fields Disabling the Power On Password When only the power on password is installed 1 Turn off the computer 2 Turn the computer upside down loosen the memory slot cover screw H and remove the memory slot cover H 3 Short across the power on password jumper pads E 4 Turn on the computer to clear the password and wait until the POST ends 5 Reinstall the memory slot cover and turn the computer right side up Verify that the password prompt does not appear To reactivate the password set the password again IBM ThinkPad 380XD 385XD 2635 21 When both the power on password and the supervisor password are set 1 2 11 Turn off the computer Turn the computer upside down loosen the memory slot cover screw H remove the memory slot cover EH Short the two password jumper pads on the system board see of the previous page Turn on the computer After a few seconds the password prompt appears Enter the supervisor password The Easy setup main me
79. orrect check the DC DC card If the tests do not detect a keyboard problem run the keyboard test by doing the following 1 Go to the diagnostic menu by selecting Test in the Easy Setup menu 2 Press Ctrl A to enter to the advanced diagnostic mode The ThinkPad FRU Connections window appears If Ctrl A does not work triple click on the icon on the right bottom corner of the basic diagnostic window 3 Make sure that the keyboard connection is Connected then press Esc to exit the screen A layout of the keyboard appears on the screen 4 Check that when each key is pressed the key s position on the keyboard layout on the screen changes to a black square Note When the Fn key is pressed a black square appears briefly 5 Press Ctrl Pause to end the test If the tests detect a keyboard problem do the following one at a time Warning Do not replace a nondefective FRU e Reseat the keyboard cables e Replace the DC DC card IBM ThinkPad 380XD 385XD 2635 27 e Replace the system board Auxiliary Input Devices The following auxiliary input devices are supported e Numeric keypad Mouse PS 2 compatible External keyboard with keyboard mouse cable If any of these devices do not work reseat the cable connector and repeat the failing operation If the problem remains replace the device and then the system board Memory Checkout DIMMs are available for increasing memory capacity DIM
80. ower Send another person to get medical aid Safety Inspection Guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of non IBM features or options not covered by this inspection guide If any unsafe conditions are present you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem Consider these conditions and the safety hazards they present Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock e Explosive hazards such as a damaged CRT face or bulging capacitor Mechanical hazards such as loose or missing hardware 14 IBM ThinkPad 380XD 385XD The guide consists of a series of steps presented in a checklist Begin the checks with the power off and the power cord disconnected Checklist 1 2 3 Check exterior covers for damage loose broken or sharp edges Power off the computer Disconnect the power cord Check the power cord for a A third wire ground connector in good condition Use a meter to measure third wire ground continuity for 0
81. plosione della batteria stessa Algunas bater as de reserva contienen una peque a cantidad de n quel y cadmio No las desmonte ni recargue ni las eche al fuego o al agua ni las cortocircuite Des chelas tal como dispone la normativa local Utilice s lo bater as que se encuentren en la lista de piezas La utilizaci n de una bater a no apropiada puede provocar la ignici n o explosi n de la misma 6 IBM ThinkPad 380XD 385XD r Safety Notice 3 The battery pack contains small amounts of nickel Do not disassemble it throw it into fire or water or short circuit it Dispose of the battery pack as required by local ordinances or regulations Use only the battery in the appropriate parts listing when replacing the battery pack Use of an incorrect battery can result in ignition or explosion of the battery La batterie contient du nickel Ne la d montez pas ne l exposez ni au feu ni a l eau Ne la mettez pas en court circuit Pour la mettre au rebut conformez vous la r glementation en vigueur Lorsque vous remplacez la batterie veillez n utiliser que les mod les cit s dans la liste de pi ces d tach es ad quate En effet une batterie inappropri e risque de prendre feu ou d exploser Akkus enthalten geringe Mengen von Nickel Sie d rfen nicht zerlegt wiederaufgeladen kurzgeschlossen oder Feuer oder Wasser ausgesetzt werden Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beac
82. rds or modified options can give false errors and invalid system responses 1 Obtain the symptoms in detail 2 Verify the symptoms by running the diagnostic test to re create the same error or by repeating the same operation Note To run the diagnostic test refer to Running the Diagnostics on page 49 If the symptoms occur at irregular intervals and cannot be re created and therefore cannot be verified go to Symptom to FRU Index on page 38 then go to Intermittent Problems on page 47 3 Match the verified symptoms with the following table and determine the page to go to Verified Symptoms Go To Power failure The power indicator does not go on or stay on Power Systems Checkout on page 29 POST does not complete No beeps or error codes are displayed Symptom to FRU Index on page 38 and then go to No Beep Symptoms on page 43 The configuration is not the same as the installed devices Checking the Installed Devices List on page 50 POST beeps but no error codes are displayed Symptom to FRU Index on page 38 and then go to Beep Symptoms on page 43 POST detected an error and displayed numeric error codes Symptom to FRU Index on page 38 and then go to Numeric Error Codes on page 38 The diagnostic test FRU Codes on detected an error and page 53 displayed a FRU code
83. rrect This procedure erases all information on the disk Do the following to format the hard disk 1 Turn off the computer 2 Insert the ThinkPad Hardware Maintenance Diskette Ver 1 40 or later into diskette drive A and turn on the computer 3 Select Format the hard disk from the main menu 4 Select the drive from the menu 5 Follow the instructions on the screen Maintenance Diskette Download You cannot get the maintenance diskette from the parts center but you can download from the IBM internal web site The following is the URL of the IBM internal Web site http pccbbs raleigh ibm com Fn Key Combinations The following table shows the Fn key and function key combinations and their corresponding functions The Fn key works independently from the operating system The operating system obtains the status through the system management interface to control the system Fn Description F1 Reserved F2 Fuel Gauge monitor on or off F3 Standby mode invocation F4 Suspend mode invocation F5 Reserved F6 Reserved F7 Switching between the LCD and an external monitor F8 Switching between the screen expansion is on and off no symbol on the key F9 Reserved F10 Reserved F11 Switching the power management mode High Performance Automatic and Customized F12 Hibernation invocation IBM ThinkPad 380XD 385XD 2635 57 FRU Removals and Replacements This sect
84. rvice may be used Any functionally equivalent product program or service that does not infringe any of the intellectual property rights of IBM may be used instead of the IBM product program or service The evaluation and verification of operation in conjunction with other products except those expressly designated by IBM are the responsibility of the user IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to the IBM Director of Licensing IBM Corporation 500 Columbus Avenue Thornwood NY 10594 U S A Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both IBM ThinkPad TrackPoint TrackPoint III Microsoft Windows and the Windows 95 flag logo are trademarks or registered trademarks of Microsoft Corporation Pentium MMX ProShare LANDesk and ActionMedia are trademarks or registered trademarks of Intel Corporation in the U S and other countries Other company product and service names used in this publication may be trademarks or service marks of others IBM ThinkPad 380XD 385XD 2635 123 Part Number 10L9623 Printed in U S A
85. ssed Suspend Mode In suspend mode the following occurs The LCD backlight turns off The hard disk drive motor stops The LCD is powered off The hard disk drive is powered off The CPU stops The following events cause the computer to enter suspend mode e Suspend mode is requested by the Fn key Fn F4 The LCD is closed Atime out occurred on the following devices Keyboard TrackPoint III Hard disk drive Parallel connector Diskette drive AC Adapter The duration of inactivity is specified in Suspend Timer of the ThinkPad Configration program e The battery power is low and the orange battery power indicator blinks e Either the PS2 OFF or the PS2 SUSpend command is set in the ThinkPad Configration program IBM ThinkPad 380XD 385XD 2635 35 Notes 1 To disable suspend mode set the mode to Will not suspend even if LCD is closed in the ThinkPad Configration program 2 f the computer is being powered by ac power and a communication PC Card is being used the computer enters standby mode instead of entering the normal suspend mode and the PC Card and application programs remain active 3 The computer will not enter suspend mode when a communication link is active The following events cause the computer to return from suspend mode to normal operation The LCD is opened The real time clock alarm is signaled The ring indicator RI is signaled by
86. static discharge or Software errors FRU replacement should be considered only when a recurring problem exists If this is suspected clear the error log and run the test again Do not replace any FRUs if log errors do not reappear Be careful not to replace a nondefective FRU How to Use Error Messages Use the error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code The cause of the first error code can result in false error codes being displayed If no error code is displayed see if the error symptom is listed in the Symptom to FRU Index on page 38 Port Replicator Problems If you suspect a problem with the Port Replicator see Port Replicator Checkout on page 33 How to Diagnose Multiple FRUs When the adapter or device has more than one FRU the error code could be caused by either FRU Before replacing multiple FRUS try removing or exchanging each FRU one by one in the designated sequence to see if the symptoms change IBM ThinkPad 380XD 385XD 2635 19 What to Do First The service personnel must fill in the following information in the parts exchange form or parts return form that is attached to the returned FRU Name and phone number of service personnel Date of service Date when the part failed Date of purchase Failure symptoms error codes appearing on the monitor and beep symptoms Procedure index and pag
87. ted Publications The following product publications are available through IBM or your IBM Authorized Dealer Publication Part Form Number Mobile Systems HMM Volume 1 Laptop Notebook Portable and ThinkPad Computers Models L40 CL57 N45 N51 P70 P75 ThinkPad 300 350 500 510 710T Expansion Unit Dock I Dock II 30H2356 S82G 1501 01 Mobile Systems HMM Volume 2 ThinkPad Computers Models 340 355 360 370 700 701 720 750 755 30H2357 S82G 1502 03 Mobile Systems HMM Volume 3 ThinkPad Computers Models 365 380 385 560 760 SelectaDock 84H8099 S82G 1503 05 Mobile Systems HMM Volume 4 ThinkPad Computers Models 380 385 560 760 765 05L1271 S05L 1270 01 iv IBM ThinkPad 380XD 385XD Related Diskettes The following diskettes are available through IBM or your IBM Authorized Dealer Diskette Part Form Number ThinkPad 300 2615 33G9361 S33G 9361 Advanced Diagnostics Diskette ThinkPad 350 350C 425 A211000 GA21 1000 425C 2618 Advanced Diagnostics Diskette ThinkPad 365 2625 76H7578 S30H 2498 Advanced Diagnostics Diskette ThinkPad 380 385 2635 06J0333 S06J 0333 Maintenance Diskette ThinkPad 500 2603 71G3702 S71G 3702 Advanced Diagnostics Diskette ThinkPad 510 2604 83G8095 S83G 8095 Advanced Diagnostics Diskette ThinkPad 700 9552 42G2017 S42G 2017 Reference Diskette ThinkPad
88. tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly IBM ThinkPad 380XD 385XD 2635 89 1140 Battery Pack Latch Battery Pack 1020 Keyboard Unit 1040 CD ROM and Diskette Drive Assembly 1060 LCD Unit 1080 Fan Assembly CPU Card 1090 Upper Shield Case 1100 System Board and PC Card Slot 1130 90 IBM ThinkPad 380XD 385XD 2010 LCD Front Cover Memory slot Cover DIMM Card 1010 e Battery Pack 1020 Keyboard Unit 1040 LCD Unit 1080 A E LCD Front Cover El Control Knob Notes 1 The LCD front cover has several latches Release the latches as shown in the figure in step Ef 2 When replacing the control knob in step H make sure that it works correctly IBM ThinkPad 380XD 385XD 2635 91 R emove the screw covers m IN NS Al A Y AA Se Step Size Quantity Torque A M 2 5 x 6 mm nylon coated 2 3 4 kgcm Note Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that you removed Use a new one Make sure the screws are tightened firmly 92 IBM ThinkPad 380XD 385XD 2020 LCD Panel Memory slot Cover DIMM Card 1010 Battery Pack 1020 Keyboard Unit 1040 LCD Unit 108
89. tor 3 Unplug the AC adapter from the replicator if attached 4 Remove the port replicator from the computer 5 Reconnect the failing device directly to the computer If another device is already connected to the computer remove it first 6 Go to the Running the Diagnostics on page 49 and run the diagnostics 7 f the advanced diagnostic device test does not find an error suspect a problem with the port replicator of the system expansion bus 8 Turn off the computer and reconnect the port replicator 9 Turn on the computer and run the following advanced diagnostic tests e Serial port test with the wrap plug installed on the replicator IBM ThinkPad 380XD 385XD 2635 33 e Parallel port test with the wrap plug installed on the replicator 10 If diagnostic errors appear replace the replicator or diskette drive attachment unit If the problem remains after the replacement replace the system board 11 If power problems appear only when the replicator is used replace the replicator External Monitor Self Test If a monitor problem occurs only when an external monitor is connected do the following Note Before you replace a monitor e Check that the 95XX systems support either 63XX 85XX or 95XX displays Make sure that the external monitor is properly connected to the computer If the screen is rolling replace the external monitor If that does not correct the problem replace the FRUs in the fol
90. ttery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery Safety Notice 8 Translation on page 11 Before removing any FRU power off the computer unplug all power cords from electrical outlets remove the battery pack and then disconnect any interconnecting cables Attention The system board is sensitive to and can be damaged by electrostatic discharge Establish personal grounding by touching a ground point with one hand before touching these units Use an electrostatic discharge ESD strap P N 6405959 to establish personal grounding 58 IBM ThinkPad 380XD 385XD Important Notice This machine uses special nylon coated screws with the following characteristics They maintain tight connection They do not easily come loose even with shock or vibration But They need additional force to tighten They should not be reused Do the following when you service this machine Keep the screw kit P N 12J0808 in your tool bag e Always use new screws e Use a torque screwdriver if you have one Screw Tightening Information Loose screws can cause a reliability problem The IBM ThinkPad computer addresses this problem with nylon coated screws Tighten screws as follows Plastic to plastic Turn an additional 90 degrees after the screw head touches the surface of the plastic part 90 degrees more Plastic Logic card t
91. unded wrist strap against your skin to eliminate static on your body e Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices e Select a grounding system such as those listed below to provide protection that meets the specific service requirement Note The use of a grounding system is desirable but not required to protect against ESD damage Attach the ESD ground clip to any frame ground ground braid or green wire ground Use an ESD common ground or reference point when working on a double insulated or battery operated system You can use coax or connector outside shells on these systems Use the round ground prong of the AC plug on AC operated computers Grounding Requirements Electrical grounding of the computer is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician 16 IBM ThinkPad 380XD 385XD Laser Compliance Statement Some IBM Personal Computer models are equipped from the factory with a CD ROM drive CD ROM drives are also sold separately as options The CD ROM drive is a laser product The CD ROM drive is certified in the U S to conform to the requirements of the Departme

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