Hypercom ICE 5700 ICE 5700 User's Manual
Contents
1. oDo c i a 1 u Kitchen A o JO gt Itchen Area E oC JO c Sa ae s N oo e a 2 oro ps gt Se LEINE ts E ol Jo m ES O Ta Fi LE y jt O J a O N TE C O SS Ma O Host POS oC Jo o Jo O ol joof Jo O E US Figure 4 6 Extended basic example 940310 001 rev A Hypercom Corporation 4 9 Chapter 4 E a E O otjo o o o o gao o aa gg Y ec Sy Y ae a DOO e ore r O 2 oo ojo 9 oo olo E E J 5 E O DUO c GL JB 5 UL JU f O 0 2 ot o 4 af O i f J BN O ar la C D oC Jo E 5 nn O O rat C Doo0Do X oDo oC o Jo ot Jo 418 49 OUO 0 O z O C C n Large Dining Area a O 0 E Premisis gt oC Jo PAM Mut _ FI S Patio Area J of Jo d Kitchen Area a C p i E E o Jo _ J Jol Jo of jo 7 C i c u S Q sr dte O Sn 5 080 A ES _ ER 0 O C E Doo ogro o0 00o 2 ooo X offo o JO mmm g B UE So s O Oj O Host POS o Jo O O O WP EV Figure 4 7 Large area example 4 10 ICE 5700 Hardware a2. setup procedures ICE 5700 loading printer paper initialization load program wireless o ooo short range 00 T Terminal Transceiver FETIOT ase ae Interface wks 0 0 200 eres Term Master 00005 thermal printer touch screen o ooooooo oo display sx mk en Ww Warming imer messages Wireless POS Terminal interface function blocks operations instructions ICE 5700 Hardware and Installation Operators Manual 940310 001 rev A We Welcome Your Gomments Please fax this page with your comments to Hypercom Corporation at 602 504 4990 Document Number 940310 001 rev A 1 In one word how would you describe this guide 2 How do you use this guide read it from beginning to end read only the sections that relate to my immediate needs read only the sections that relate to my job 3 Where do you usually look first to find information in this guide Table of contents Index Search through the pages until find what am looking for 4 How easily can you find information in this guide 1 Not easily 2 3 4 5 Very easily 5 How clear is the information in this guide 1 Not clear 2 3 4 5 Very clear 6 How easily can you follow the instructions described in this guide 1 Not easily 2 3 4 5 Very easily 7 How well d
3. 4 7 Figure 4 5 Basic system example 0 0 cece I re I I en 4 8 Figure 4 6 Extended basic example 00 c cece ee lem m mr 4 9 Figure 4 7 Large area example o oocooororo ee m m men 4 10 940310 001 rev A Hypercom Corporation List of Tables List of Tables Chapter 1 Hardware Information Table 1 1 Terminal dimensions 0 ee ee hr 1 6 Chapter 2 Installation Procedures Table 2 1 Self test and diagnostics with software loaded ooocooooooo teen eens 2 4 Table 2 2 Memory page states 20 eee eee Rm rr nh 2 4 Table 2 3 Self test and diagnostics when software is not loaded ooooocooocooocor eee rennen nn 2 5 940310 001 rev A Hypercom Corporation xi Introduction The ICE 5700 Hardware and Installation Operators Manual is a comprehensive guide to working with Hypercom ICE 5700 terminal The ICE 5700 terminal is part of the Hypercom Interactive Consumer Environment ICE family of touch screen based terminals and peripherals All ICE terminals support traditional terminal functions as well as PIN pad and signature capture functionality The ICE family employs a modular concept The basic ICE unit is a multifunction peripheral for either a T7x terminal or ECR With its printer and modem module attached it becomes a fully functional terminal and PIN pad Guide Organization The guide contains the following chapters Chapter 1 Hardware Informati
4. RE eb bee Ge 4 1 Operation u ra ee 4 2 Instructions to the USer zio asso deren URS a IN ke danke beide p Add 4 2 Basic System nth estan cs aoe ee TIT OTT TETTE 4 3 Basic System Installation 252 skis I vie be eee tA bebe de ERE EET AF en bea eee 4 3 Extending Basic Coverage Area o 4 4 Installing Extended Basic Coverage Area 6 ec nennen nennen 4 5 Large Area Coverage o 4 6 Installing Large Area Coverage 4 6 Installation Examples x duree oe or o Rec em uoto y Roue m pace aeg 4 8 Index viii ICE 5700 Hardware and Installation Operators Manual 940310 001 rev A List of Figures List of Figures Chapter 1 Hardware Information Fig re 1 1 ICE 5700 terminals 2 2 ci0c c00si dp esci RR ea 1 1 Figure 1 2 Standard keyboard ooo 1 3 Figure 1 3 Touch screen display 00 0 eee rm e en 1 4 Chapter 2 Installation Procedures Figure 2 1 ICE 5700 power socket 0 0 0 cece ehh erm err 2 1 Figure 2 2 ICE 5700 line port 1 1 RR RR e thes 2 3 Chapter 3 Setup Procedures Figure 3 1 ICE 5700 printer paper door open coco 3 5 Figure 3 2 ICE 5700 printer paper installation 0 0 0 RII Ihn 3 6 Chapter 4 Wireless POS Terminal Interface Figure 4 1 Basic config ratlon 3 sede rl Er EIE rer ar ride 4 3 Figure 4 2 Extending basic coverage oooooooro eee m n 4 4 Figure 4 3 Large area coverage oo ooooor es RI rum re rn 4 6 Figure 4 4 Premises wiring diagram lise he 3H een
5. buildings can perform this task because the wiring is identical to a two circuit telephone system WARNING To avoid damaging the terminal transceiver unit do not insert the cable connectors from the single unit adapter or the terminal transceiver into any receptacle designated for use with the premises telephone system 940310 001 rev A Hypercom Corporation 4 5 Chapter 4 Large Area Coverage If the area to be serviced is too large for the extended basic coverage configure the system for large area coverage See Figure 4 3 Add a power supply Hypercom P N 870003 001 to the terminal transceiver interface The premises wiring may be expanded to support an additional eight terminal transceivers for a total of ten maximizing the system for large areas or to fill in gaps in coverage PH PN 020123 002 Terminal 020127 001 Transceiver PH Terminal _ FXVO1 Host 810022 001 Transceiver Terminal Interface FTIO1 PN 020123 002 Terminal Transceiver FXVO1 24VDC P S Customer premises wiring 4W TWP FXVO1 3 TO 9 10 FXVO1 Maximum Terminal Transceiver FXVO1 PN 020123 002 Figure 4 3 Large area coverage Installing Large Area Coverage E Step by Step To install large area coverage 1 Ensure the host terminal is properly configured and connected for use as a standard POS terminal See the manual provided with the host
6. encryption MAC ing encryption key storage and management are performed in a separate secure co processor with its own internal RAM The ICE 5700 terminal supports as many as four integrated Security Access Modules SAMs for various smart card solutions Keyboard The keyboard consists of 12 keys 10 numeric and 2 control keys The keyboard provides Buttons sized to meet various cardholder needs Audible signals that notify the cardholder of the action being taken Figure 1 2 Standard keyboard PIN Pad The ICE 5700 is a terminal and a PIN pad The terminal contains all the necessary security features required for secure PIN encryption and message authentication By allowing transaction entry and PIN entry through the same device the ICE 5700 reduces cost and footprint Additionally the ICE 5700 features a touch screen This allows the customer to activate complex applications 940310 001 rev A Hypercom Corporation 1 3 Chapter 1 Touch Screen Display The ICE 5700 terminal is built around a graphic touch screen that provides a high degree of flexibility and an intuitive user environment Additionally the graphics screen can deliver advertising and other promotional messages directly to the consumer The easy to operate nature of the touch screen reduces the need for cashier training It allows trouble free operation by consumers in the PIN pad and signature capture pad modes It also allows the suppor
7. may be extended up to 1000 feet by using any four conductor one to one standard telephone extender cable available at various electronic appliance retail outlets You can also have the premises wired for extending the cables Firms that install telephone cabling in buildings can perform this task because the wiring is identical to a two circuit telephone system WARNING To avoid damaging the terminal transceiver unit do not insert the cable connectors from the single unit adapter or the terminal transceiver into any receptacle designated for use with the premises telephone system Module Module connection connection Additional connectors may be added in parallel Figure 4 4 Premises wiring diagram 940310 001 rev A Hypercom Corporation 4 7 Chapter 4 Installation Examples Figures 4 5 through 4 7 are installation examples N pm 4 LS oo YY OO mg Geo O OO O Ol JO Ol JO 90 590 oo B 00 Ol JO LZ COB SY nie Kitchen Area Host POS Counter Area 000008 Transceiver SS HM Figure 4 5 Basic system example 4 8 ICE 5700 Hardware and Installation Operators Manual 940310 001 rev A Wireless POS Terminal Interface
8. small number of moving parts results in improved reliability The thermal paper allows high quality printing with a long receipt life When using the correct paper receipt life or the time before fading exceeds five years Auto Receipt Cutter The most troublesome component of any POS terminal is the printer The auto receipt cutter on the ICE 5700 is designed to eliminate the need to manually tear the receipt The first receipt prints and cuts then the second receipt prints and cuts Users do not have to manually tear the paper from the terminal eliminating paper jams The ICE 5700 terminal incorporates the new Hypercom FastPOS 9600 bps modem While fully compatible with the current 300 1200 and 2400 bps modems the FastPOS modem when working with a FastPOS network node provides 9600 bps throughput for transactions batches and software downloading FastPOS uses a new technology to achieve 9600 bps throughput and 0 5 second training times at a cost that is comparable to the cost of 2400 bps modems FastPOS results in faster transactions and lower transaction costs For example at a 5 cents per minute 800 dial rate with a 1 second billing interval a FastPOS transaction costs less than 0 5 cents More importantly FastPOS enables large data blocks to be transmitted without a cost penalty Many of the new opportunities created by the touch screen of the ICE 5700 become more practical when high speed communications are available
9. terminal device This short range reduces the possibility of interference with other communication systems using the same radio spectrum Causing such interference is a violation of FCC regulations PN 020123 002 Terminal Transceiver FXVO1 Base Terminal 1 to 16 Peripheral Terminal Devices Figure 4 1 Basic configuration Basic System Installation Use the following procedure to install the basic system wireless hardware m Step by Step To install the basic system 1 Ensure the host terminal is properly configured and connected for use as a standard POS terminal See the manual provided with the host POS terminal 2 Mountthe terminal transceiver Hypercom P N 020123 002 to a vertical surface Place it as high as possible in an area that has the best visibility from the area where the peripheral terminal devices are used You may mount the transceiver by using the metal hook or the rubber suction cups provided An alternate method is to remove the metal hook and the rubber suction cups replacing them with double sided tape The terminal transceiver must not be mounted on or next to metal objects 940310 001 rev A Hypercom Corporation 4 3 Chapter 4 3 Insert the male connector on the 12 foot cable from the terminal transceiver into the female connector on the single unit adapter cable If the 12 foot cable is not long enough it may be extended up to 100 feet by using any six conductor one to one standard t
10. Chapter 1 Hardware Information General Safety Precautions 0 0 ccc een 1 2 SIDA EC CL ILE ET 1 3 Keyboard pP P rr 1 3 PIN Pad eed even des e hoe dr ee Ben Me ida Eee 1 3 Touch Sereen Display scabs sts ds hs RI bbb edd hee ded bb be Mba Ibo edes beides 1 4 Magnetic Stripe Read Card Reader 1 1 ete eee er 1 4 Check Reader tne he atte a ee ec ea ol come MEA alas i DE Ts pas 1 4 Thermal Printer oir weet kd een ket Eel he dees betes eR beled era ere 1 5 Auto Receipt Cutler 42 a2 e e Pia reine Mee eee awed 1 5 High Speed MOE zs iudei Pax EE A A hee eed Mei P ee VD be ed Bea 1 5 Memory s arisa siaiu a ai a oa aea nn a ee See ae 1 5 Power Requirements sage aaa a ea A B nen a gos Baca E Ea E EEA 1 5 DIMENSIONS ss gov eee podre an A eect ae Pen rn ea ee es 1 6 Chapter 2 Installation Procedures Power Up the ICE 5700 Terminal o oococc nennen nennen 2 1 Connecting the Telephone Line iiiieleleseeeeee mm een hs 2 3 Self Test and Diagnostics ooooooooor ee hh 2 4 Chapter 3 Setup Procedures Configuring the ICE Terminal ouvir ec ek REDE ERE a dx do E Rae EE EM d ee Rs 3 1 Program Loading the ICE Terminal oooccccoco eh umm 3 3 Initialize the ICE Terminal o ooooocoo RR HII A mh n 3 4 Loading Printer Paper rU 3 5 940310 001 rev A Hypercom Corporation vii Table of Contents Chapter 4 Wireless POS Terminal Interface F nction Bl ckS 2 22 se ee ech RR
11. ICE 5700 Hardware and Installation Operators Manual Document Revision A 04 04 2001 The Global Leader in Electronic Transaction Solutions Hypercom Corporation 2851 West Kathleen Road Phoenix Arizona 85053 USA Corporate Telephone 602 504 5000 Corporate Fax 602 866 5380 Corporate Repairs Department 602 504 5378 Corporate Web Site www hypercom com Copyright 2001 by Hypercom Corporation Printed in the United States of America All rights reserved This publication is proprietary to Hypercom Corporation and is intended solely for use by Hypercom customers This publication may not be reproduced or distributed for any purpose without the written permission of Hypercom Corporation The information Hypercom furnishes in this publication is believed to be accurate and reliable However the corporation assumes no responsibility for its use and reserves the right to make changes to the publication at any time without notice This document applies to the Name of Software Trademarks Hypercom and the Hypercom logo are registered trademarks of Hypercom Corporation Integrated Enterprise Network is a trademark of Hypercom Corporation Hypercom has attempted throughout this publication to distinguish proprietary trademarks from descriptive terms by following the capitalization style the manufacturer uses Every effort was made to supply complete and correct information Any error in identifying or reflecting any proprietary
12. Memory The ICE 5700 terminals contain a minimum of 1MB of RAM Power Requirements The power requirements for the ICE terminals are 24VDC 1A 85 250 VAC 50 60 Hz 15VA 940310 001 rev A Hypercom Corporation 1 5 Chapter 1 The dimensions for the ICE 5700 are shown in the following table Table 1 1 Terminal dimensions Terminals Length Width Height ICE 5700 9 75 in 7 5 in 2 25 in 1 6 ICE 5700 Hardware and Installation Operators Manual 940310 001 rev A Installation Procedures This section contains important information that will help properly install ICE 5700 terminal Power Up the ICE 5700 Terminal Use the following procedures to power up the ICE 5700 terminal 1 Step by Step To power up the ICE terminal 1 Connect the 24 Vdc power cable from the AC Adaptor to the three pin terminal socket labeled POWER on the back panel of the ICE 5700 terminal 2 Plug the AC Adaptor into a 110 Volt grounded power receptacle Be sure the connector is firmly seated When the power is connected successfully the terminal beeps twice and then performs a self test and diagnostic routine Power socket Figure 2 1 ICE 5700 power socket Chapter 2 WARNING Disconnect the AC electric power before replacing the printer module Do not use an adapter a power extender adapter a power extender cable or an AC outlet that does not
13. N pad eere mm e ee PPRS 1 3 power requirements 0000 e eee eee 1 5 SOCOM Hr aa etc o ponet eet 1 3 thermal printer 0 cece eee eee 1 5 touch screen display ooooooooomoo o 1 4 initialization 2 34 6 c aan ae nen 3 4 installation connecting the telephone line 2 3 power UP iecur ek na ne 2 1 self test and diagnostics 0 2 4 interference x eee ceeds ee 4 3 K keyboard coartada Rx eae 1 3 L load programi 1 2 reaa ciani Rer ee ead ee 3 3 M MAC software 1 0 0 2 cece ee 3 3 MAC II a en er ee 1 3 magnetic swipe card reader esee 1 4 MEMO ses aaa ne E edu Lanett a edes 1 5 Page re da ls e 2 4 message authentication o oooooooooooo o 1 3 modems 2 xoi cease eh 1 5 O one to one standard phone cable 4 5 P Part Brei teinte wig ta arbo BAT CP e dues 4 2 A e ADU A fea dba Haan ada teet iv peripheral terminal device 4 1 4 3 PINipad ee eee en eee Re ee ens xiii 1 3 Cable sisi tea er RR Ra eae RISE XR RR 4 5 encryption esses ek nere rh m e ni 1 3 CIRCA ECC PT 1 4 power requirements 0 0 0 0 cee eee 1 5 PS TIN 1e aon n st epa ha EUR Ra inneren re 1 2 R RAM eese eere ae 1 3 receiver colcassuk e ne 4 2 REN untada rare iv v 940310 001 rev A Hypercom Corporation Index S SAM smartcard SECUTI a esee e bett de self diagnostic
14. POS terminal 2 Insert one end of the PIN pad cable Hypercom P N 810022 001 into the PIN pad port of the host POS terminal Insert the other end of the PIN pad cable into the connector marked To Terminal on the terminal transceiver interface Hypercom P N 020192 001 3 Mount the terminal transceivers Hypercom P N 020123 002 to a vertical surface Place them as high as possible in an area that has the best visibility from the areas where the peripheral terminal devices are used Separate the transceivers as far as possible from each other while still providing the required coverage You may mount the transceivers by using the metal hook or the rubber suction cups provided An alternate method is to remove the metal hook and the rubber suction cups replacing them with double sided tape The terminal transceivers must not be mounted on or next to metal objects 4 6 ICE 5700 Hardware and Installation Operators Manual 940310 001 rev A Wireless POS Terminal Interface 4 Insertthe 24 Volt power cable from the power supply Hypercom P N 870003 001 into the terminal transceiver interface receptacle marked Power Insert the AC power cable from the power supply into an appropriate AC receptacle 5 Insert the male connector of the 12 foot cable from the terminal transceivers into the female connectors marked Terminal Transceiver 1 or Terminal Transceiver 2 on the terminal transceiver interface If the 12 foot cable is not long enough it
15. by Step 3 To load a program into the ICE terminal Step Action Terminal response The Idle prompt appears PLEASE INITIALIZE OR CALL HELP PE 0 RESTART 1 MERCHANT PROGRAMMING 2 PROGRAM LOAD 3 CLEAR PAGE MEMORY 4 MAINTENANCE FUNCTIONS 5 FAST LOAD Touch 2 on the terminal display PROGRAM LOAD CORRECT YES OR NO CANCEL CLEAR ENTER Touch Enter to continue The following screens appear PROCESSING YOUR REQUEST Please wait and watch for message The terminal checks the dial line CHECKING LINE The terminal dials the host WAITING FOR DIAL TONE DIALING NOW The terminal waits for the host to answer WAITING FOR ANSWER The terminal connects to the host TRAINING MODEM The terminal sends request information to the host PROCESSING NOW The program load begins LOADING MEM XX XXXX 940310 001 rev A Hypercom Corporation Chapter 3 Initialize the IGE Terminal After the terminal receives a new program load an initialization is required to start the terminal operations In other cases such as a new card type an initialization is requested to update the terminal parameters An initialization takes approximately 30 seconds to complete During an initialization the terminal automatically connects to the initialization host to receive the downloading of the initialization parameters known as the terminal profile hp Step b
16. connect to your telephone line and still have all those devices ring when your telephone number is called In most but not all areas the sum of the RENs of all devices connected to one line should not exceed five To be certain of the number of devices you may connect to your line contact your local telephone company to determine the maximum REN for your calling area NOTE REN is associated with loop start and ground start ports Do not use for E amp M or digital ports If your telephone equipment causes harm to the telephone network the telephone company may discontinue your service temporarily If possible they will notify you in advance However if advance notice is not practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service If you experience trouble with this telephone equipment please contact the Hypercom Repairs Department at 602 504 5378 for information on obtaining service or repairs The telephone company may ask that you disconnect this equipment from the network until the problem is corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used on coin servic
17. dented text For example NOTE A note contains neutral or positive information supplementing the main text It is often information that applies only to special cases IMPORTANT Important statements draw attention to information crucial to using the product successfully Pay special attention to Important statements Procedures Numbered procedures have a special graphic appearing in the margin of the text The words Step by Step also appear in bold at the beginning of the procedure For example ea Step by Step 4 To perform a procedure 1 Follow the steps outlined in the procedure 2 Most procedures have at least two steps a This is a substep b Substeps must be completed in the order given Step Action Terminal response 1 Follow the steps outlined in the procedure 2 Most procedures have at least two steps Clicking with the mouse This document assumes you are using a mouse or some other pointing device to move within and among windows and dialog boxes Therefore when instructions include clicking an item it means you use the mouse to move the cursor onto the desired item You then click the mouse button to highlight the item or cause an action to occur For example Click the Totals check box to activate the online totals feature xiv ICE 5700 Hardware and Installation Operators Manual 940310 001 rev A Introduction Series of actions The greater than sign gt appears in pr
18. e Type the terminal ID then touch Enter on the terminal display or press Enter on the terminal keyboard MERCHANT PROGRAMMING INIT TELEPHONE NO ABCDEF CANCEL CLEAR ENTER Type the initialization number then touch or press Enter MERCHANT PROGRAMMING NMS TELEPHONE NO ABCDEF CANCEL CLEAR ENTER Type the NMS number then touch or press Enter MERCHANT PROGRAMMING DIAL 0 TONE 1 PULSE ABCDEF CANCEL CLEAR ENTER Type 0 for tone dialing or 1 for pulse dialing then touch or press Enter MERCHANT PROGRAMMING PABX ACCESS CODE ABC D E F DEL CANCEL CLEAR ENTER Type a PABX code if necessary then touch or press Enter MERCHANT PROGRAMMING TERMINAL ID NUMBER XXXXXXXXX QWERTYUIOP ASDFGHUJKL Z XC V BNM SPACE CANCEL CLEAR ENTER Touch Cancel The terminal displays the Idle prompt 3 2 ICE 5700 Hardware and Installation Operators Manual 940310 001 rev A Setup Procedures Program Loading the IGE Terminal A program load is required when no software is currently in the terminal Depending on the software application an average program load takes approximately 40 minutes to complete The initialization process loads the merchant specific information in a terminal MAC software is required when the ICE 5700 supports debit processing Please refer to the ICE 5000 PIN Pad Loader Operators Manual for further details pan Step
19. e The memory page status indicates that no MEMORY PAGE STATUS program is loaded BOOT XXXX 01 FFFFFFFFFFFFFFF 17 FFFFFFFFFFFFFF PE indicates Program Error In this case the CONFIGURE TERMINAL program is not loaded or CALL HELP PE 0 Restart 1 Merchant Programming 2 Program Load Clear Page Memory 4 Maintenance Functions Fast Load 940310 001 rev A Hypercom Corporation 2 5 Setup Procedures This chapter provides setup procedures for the Hypercom ICE 5700 terminal including the steps necessary for terminal configuration program load and initialization Please refer to the ICE 5000 PIN Pad Loader Operators Manual when configuring a terminal for Debit Processing Configuring the ICE Terminal A configuration sets the parameters the ICE 5700 uses to communicate with Term Master When the configuration is complete the terminal is able to receive the terminal application software m Step by Step To configure the ICE terminal Step Action Terminal response The Idle prompt appears CONFIGURE TERMINAL OR CALL HELP PE RESTART MERCHANT PROGRAMMING PROGRAM LOAD CLEAR PAGE MEMORY MAINTENANCE FUNCTIONS FAST LOAD Ui WYN PO m oo e o o 1 Touch 1 on the terminal display MERCHANT PROGRAMMING TERMINAL ID NUMBER XXXXXXXXX QWERTYUIOP ASDFGHUJKL Z XC V BNM SPACE CANCEL CLEAR ENTER Chapter 3 Step Action Terminal respons
20. e 3 2 ICE 5700 printer paper installation At the main terminal display touch Terminal Menu Touch the arrow The Terminal Main menu prompt appears Touch Setup The Setup menu appears Touch Printer The Printer prompt appears Touch Paper Feed The Paper Feed menu appears Touch Paper Feed until the paper feeds through the printer tear bar NOTE If the printer fails to advance the paper you may need to check the printer ON OFF settings Complete the following steps to verify the settings a Atthe main terminal display touch Terminal Menu b Touch the arrow The Terminal Main menu prompt appears c Touch Setup The Setup menu appears d Touch Printer The Printer prompt appears e Touch On Off The Printer Toggle menu prompt appears The menu displays Printer is disabled Enable f Touch Yes The terminal changes the printer settings to Enabled and returns to the main menu Repeat steps 4 through 9 Touch Quit The system returns to the main terminal menu Close the printer paper cover 3 6 ICE 5700 Hardware and Installation Operators Manual 940310 001 rev A Wireless POS Terminal Interface The ICE 5700 900 MHz wireless POS terminal interface system offers a high level of customer convenience and reduces the time required to process a POS transaction Because customers see the process they have control of the financial transaction and feel an added sense of security The host POS terminal a
21. e beep indicates that the terminal has automatically initiated its self diagnostic routine The software and download status of the terminal is displayed during the self test which lasts approximately four seconds Table 2 1 Self test and diagnostics with software loaded Description Terminal response Software Software name and version IDENTIFICATION SOFTWARE XX XXXXXX DLL Tracks the number of downloads This is DLL 00 controlled by Term Master os T5KBOOTXXX TERMINAL NNNNNNNN OS Operating System and version Terminal Terminal ID number WAIT SELF TEST Installed memory is displayed The display MEMORY PAGE STATUS indicates one megabyte of memory installed BOOT XXXX 01 AAAAAAAAAFFFFFF 17 FFFFFFFFFFFFFF A memory page may be in one of the states shown in the following table Table 2 2 Memory page states Status Description A Active application resident C Corrupt checksum error F Free L Lost Communication Inactive U Unknown No fit not available for use ICE 5700 Hardware and Installation Operators Manual 940310 001 rev A Installation Procedures If the terminal is not loaded with software the displays shown in the following table are typical Table 2 3 Self test and diagnostics when software is not loaded Description Terminal response T5KBOOT Boot program name T5KBOOTXXX WAIT SELF TEST XXX Boot program releas
22. e provided by the telephone company Connection to party lines is subject to state tariffs This telephone receiver is hearing aid compatible if applicable CTR21 The equipment has been approved to Commission Decision CTR21 for pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance Industry Canada IC Notice NOTICE The Industry Canada IC label identifies certified equipment This certification means that the equipment meets telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents The department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connection to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative de
23. ed repair station can perform equipment servicing adjustment maintenance or repairs on the POS products Electrostatic Damage Before performing any maintenance on POS products ensure that you wear a static strap and are grounded to the POS products To ensure protection of the telecommunications port against lightning damage this product requires connection to the building protective earthing Therefore the integrity of protective earthing must be ensured Use only the Hypercom provided power supply and power cord Ensure that power is supplied from a suitable power outlet to the supply when the terminal is connected to the telephone line WARNING Electromagnetic Compatibility This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take appropriate measures Danger of explosion If the battery is installed incorrectly it could explode Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer instruction BoA are ARAN Are fth ERY Eee tea Hs ARF gt ARE E X RSH Be Ese TA OL Fo ENAMORAN E 1 2 ICE 5700 Hardware and Installation Operators Manual 940310 001 rev A Hardware Information Security Tamper resistance is provided through the use of intrusion detectors and a secure CPU RAM module that is housed in a sealed metal case PIN
24. elephone extender cable available at various electronic appliance retail outlets The cable may be extended up to 1000 feet by substituting a terminal transceiver interface for the single unit adapter cable WARNING To avoid damaging the terminal transceiver unit do not insert the cable connectors from the single unit adapter or the terminal transceiver into any receptacle designated for use with the premises telephone system Extending Basic Coverage Area If the basic system does not cover enough space or major gaps exist in the coverage you can extend the area covered The example in Figure 4 2 shows how to extend coverage or fill in gaps by adding a terminal transceiver interface and an additional terminal transceiver PH PN 020123 002 Terminal 020127 001 Transceiver PH Terminal FXVO1 Host 810022 001 Transceiver Terminal Interface FTIO1 7 PN 020123 002 Terminal Transceiver FXVO1 Figure 4 2 Extending basic coverage 4 4 ICE 5700 Hardware and Installation Operators Manual 940310 001 rev A Wireless POS Terminal Interface Installing Extended Basic Coverage Area Use this procedure for installing the extended basic coverage wireless hardware mA Step by Step 3 To install the extended basic coverage area 1 Ensure the host terminal is properly configured and connected for use as a standard POS terminal See the manual prov
25. have a ground connection Do not disassemble the AC adapter Only a qualified service technician should service the adapter The AC adapter was designed for indoor use only Do not expose to rain or snow Do not immerse in fluid The reliability of electronic equipment is significantly reduced when it is powered from an ungrounded outlet Power is connected to the terminal through a low power AC adapter Connect only one terminal to each AC adapter 2 2 ICE 5700 Hardware and Installation Operators Manual 940310 001 rev A Installation Procedures Connecting the Telephone Line Use the following procedures to connect a telephone line to the ICE 5700 terminal m Step by Step To connect a telephone line 1 Insert the telephone cable shipped with the ICE 5700 terminal into a dedicated analog modular telephone receptacle The use of a different cable might result in improper operation 2 Insert the other end of the telephone cable into the opening labeled LINE on the back panel of the ICE 5700 terminal 3 Ensure that the telephone line cable latches are firmly locked into the jack on the ICE 5700 terminal and wall receptacle u Line port Figure 2 2 ICE 5700 line port i WARNING Do not insert the telephone line into the PIN pad port 940310 001 rev A Hypercom Corporation 2 3 Chapter 2 Self Test and Diagnostics Immediately after powering up the terminal a doubl
26. id you understand the product before reading this guide 1 Not well 2 3 4 5 Very well 8 How well do you understand the product after reading this guide 1 Not well 2 3 4 5 Very well 9 The best aspect of this guide is 10 The least useful aspect of this guide is Additional comments Document Number 940310 001 rev A Printed in the USA
27. ided with the host POS terminal 2 If this is a system upgrade from the basic system discard the single unit adapter cable Insert one end of the PIN pad cable Hypercom P N 810022 001 into the PIN pad port of the host POS terminal Insert the other end of the PIN pad cable into the connector marked To Terminal on the terminal transceiver interface 3 Mount the two terminal transceivers Hypercom P N 020123 002 to a vertical surface Place them as high as possible in an area that has the best visibility from the areas where the peripheral devices are used Separate the transceivers as far as possible from each other while still providing the required coverage You may mount the transceivers by using the metal hook or the rubber suction cups provided An alternate method is to remove the metal hook and the rubber suction cups replacing them with double sided tape The terminal transceivers must not be mounted on or next to metal objects 4 Insert the male connector of the 12 foot cable from the terminal transceivers into the female connectors marked Terminal Transceiver 1 or Terminal Transceiver 2 on the terminal transceiver interface If the 12 foot cable is not long enough it may be extended up to 1000 feet by using any four conductor one to one standard telephone extender cable available at various electronic appliance retail outlets You can also have the premises wired for extending the cables Firms that install telephone cabling in
28. marks or notices is inadvertent and unintentional FCC Part 15 ICES 003 This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC ICES 003 Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense FCC Part 68 Requirements Notice This equipment complies with Part 68 of the FCC Rules On the bottom of this equipment is a label that contains the FCC Registration Number and Ringer Equivalence Number REN for this equipment If requested you must provide this information to your telephone company NOTE REN is not required for some types of analog or digital facilities This equipment uses an RJ11 jack An FCC compliant telephone cord and modular plug are provided with this equipment It is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant See installation instructions for details The REN is useful to determine the number of devices you may
29. nd Installation Operators Manual 940310 001 rev A Index Index Numerics 24 Vollt power cable 0 cece eee eee 4 7 A AC ACEP OM ion dba Tee eee eve 2 1 power cable 0 eee eee eee ee 2 1 4 7 Adaptorcable iuo sese ss dia arni ee epee 4 1 Authorized Service o oooooommmormmm o 1 2 auto receipt cutter 1 5 C Caution oooooooooco an xv messages an hata RE ERES RE DRE xv A E TN iv Class B ainia ita a di ote ol eed 4 2 commission decision ooococccccco eee 1 2 CONVENTIONS zu ums sace need xiv CO PFOCBSSOF wn ee ca ca eee 1 3 A A dei teen e Ec iv D data encryption 4 1 diagnosis u ru Re RE ERE braa RR URN 2 4 dimensions een terr oT E asada 1 6 E electrical Safety 0 0 eee eee 1 2 electromagnetic 6 ec eee eee 1 2 encryption key storage 0 00 e eee eee 1 3 F FastPOS isses eek 1 5 FCC Rules Class A sea a ne ea en ale iv Class B Ar arena a 4 2 A ids acte os tens ee iv Part 15i risu kx arme pacer Rr abe ted dr aea Een a iv Patt68 una iv arg 4 1 function blocks 0 0 eee e 4 1 G guide audience usus a ru id aod lee bed xiii CONVENTIONS eines nghe eX Fa ne Ra ei xiv organization lille xiii l ICE 5700 auto receipt cutter 0 0 0 0 000 1 5 dimensions ie an 1 6 keyboard dei enge 1 3 magnetic swipe card reader 1 4 MEMON Gra ea ner 1 5 modemi isse e oer he a a 1 5 PI
30. nd peripheral POS devices provide data encryption Function Blocks The 900 MHz wireless POS terminal interface consists of the following functional blocks Terminal transceiver interface Hypercom model FTIO1 or for use with a single terminal transceiver a Hypercom adapter cable P N 810170 001 Terminal transceiver Hypercom model FXV01 Customer premises wiring If required Peripheral terminal device This may be any Hypercom POS terminal or POS terminal accessory such as a PIN pad or electronic receipt capture device with a compatible optional wireless transceiver installed An example is an ICE 4000 POS terminal with appropriate software installed Chapter 4 Operation The ICE 5700 900 MHz wireless POS terminal interface system is designed to be transparent to the user The peripheral device operates with a wireless POS terminal interface system in the same way as when a cable connection exists between a peripheral POS device and a host POS terminal Instructions to ihe User This equipment was tested and found to comply with the limits for a class B digital device pursuant to part 15 ofthe FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions the equipment may cause harmful interference to radio communication
31. ocedures indicating a series of simple related actions using the mouse pointer The resulting action typically starts a utility or opens a dialog box For example From the Term Master main menu click Network gt Definitions Caution and Warning boxes When you see a Caution or Warning message read the information promptly and carefully before proceeding The formats for the boxes follows CAUTION Caution advises that a negative result such as a loss of data may occur WARNING Warnings provide information that is essential to the safety of the user the equipment or both Failure to do as instructed may result in physical damage 940310 001 rev A Hypercom Corporation xv Hardware Information This chapter provides important information to properly set up and test both the ICE 5700 terminal To prevent damage to the POS terminal and possible personal injury be sure to read this document before installing an ICE terminal Figure 1 1 ICE 5700 terminal Chapter 1 General Safety Precautions This section describes general safety precautions that must be followed to ensure proper installation and maintenance of the POS product family CAUTION Electrical Safety Observe all normal electrical safety practices when operating any equipment attached to an active power source Authorized Service Only a Hypercom authorized service technician or an authoriz
32. on General descriptions of hardware required to operate the ICE 5700 terminal Chapter 2 Installation Procedures Step by step instructions for starting the ICE 5700 terminal Chapter 3 Setup Procedures Step by step instructions for procedures including configuration program load initialization and paper loading Chapter 4 Wireless POS Terminal Interface Descriptions and step by step instructions for operating the 900 MHz wireless POS terminal interface Who Should Use This Guide This guide is intended for network administrators merchants operators technicians or those who oversee the configuration and daily maintenance of the various networks Other Documentation When working with the ICE 5700 terminal the CE 5000 PIN Pad Loader Operators Manual may be useful as reference material 940310 001 rev A Hypercom Corporation xiii Introduction Guide Conventions This section provides information to help you understand the procedures and concepts presented in this guide The following special terms and style conventions are used throughout this document Component names Special bold text highlights certain items including the names of window and dialog box components This text appears in instructions for specific actions such as clicking buttons typing in text boxes and selecting from lists For example From the Main tab page of the Group Definition dialog box click List Emphasis Emphasis is indicated by in
33. s However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that the receiver is connected to Consult the dealer or an experienced radio or TV technician for help This equipment is certified to comply with the limits for a class B computing device pursuant to FCC Rules To maintain compliance with FCC regulations shielded cables must be used with this equipment Operation with non approved equipment or unshielded cables is likely to result in interference to radio and TV reception The user is cautioned that changes and modifications made to the equipment without the approval of the manufacturer could void user authority to operate this equipment This class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations 4 2 ICE 5700 Hardware and Installation Operators Manual 940310 001 rev A Wireless POS Terminal Interface Basic System Figure 4 1 shows the basic ICE configuration The terminal transceiver should be less than 100 feet from the peripheral
34. signated by the supplier Any repairs or alterations made by a user to this equipment or any equipment malfunctions may give the telephone communications company cause to request that the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate NOTICE The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five Warranty and Repair Service Center Hypercom Corp 2851 W Kathleen Rd Phoenix AZ 85023 Table of Contents Table of Contents List of Figures List of Tables Introduction Guide Organiza T A a A it AI RA A E E aigi AT xiii Who Should Use This Guide as se saucia dinine miea Saige hh mh here xiii Other Documentation 0 0 0 een eee xiii Guide Conventions ar ar 1 peveulenste a ee eae eee vag GY aad Sue xiv
35. t of complex new applications such as loyalty which on a traditional terminal requires many keystrokes and long transaction entry times For operation in dimly lit environments such as restaurants the screen is equipped with a backlight The standard configuration for the ICE 5700 terminal includes a 1 7 inch by 2 7 inch graphic dot matrix touch screen that is capable of character graphics and signature display While in character mode the display resolution is 160 pixels by 80 pixels The character display has 10 lines with 26 characters for each line Graphic keys displayed on the screen initiate most functions NOTE This display is configurable Figure 1 3 Touch screen display Magnetic Stripe Read Gard Reader The ICE 5700 magnetic stripe read MSR card reader uses Track 1 and 2 Track 3 is optional Check Reader The ICE 5700 motorized check reader magnetically reads the MICR line at the bottom of checks The terminal supports dial up to multiple check processors to perform check verification against negative files or check guarantee by obtaining positive online authorization ICE 5700 Hardware and Installation Operators Manual 940310 001 rev A Hardware Information Thermal Printer The ICE 5700 terminal integrates a high speed six lines per second thermal printer that provides quiet and trouble free operation Since the thermal printer does not use a ribbon its support requirement is reduced The
36. y Step 3 To initialize an ICE terminals Step Action Terminal response After a program load the terminal displays the following MAIN prompt TERMINAL SETUP TESTS SUPERVISOR 1 Touch Initialize on the terminal display INITIALIZE CORRECT YES OR NO 2 Touch Yes The following screens appear COMMS Dialing now The terminal dials the host COMMS Processing now The terminal sends request information to the host Transaction Complete The transaction is complete The terminal displays the dle prompt 3 4 ICE 5700 Hardware and Installation Operators Manual 940310 001 rev A Setup Procedures Loading Printer Paper Use the following procedures to install paper in the ICE 5700 terminal Step by Step n To load the printer paper in the ICE 5700 1 Open the printer paper cover on the back of the ICE 5700 printer Figure 3 1 ICE 5700 printer paper door open 2 Place the paper roll into the printer paper holder make sure the printer paper unrolls from under the roll not over the top and has a straight line path into the printer paper feed mechanism 3 Place the end of the paper in the paper guide The printer then automatically feeds the paper If the printer does not automatically feed the paper proceed with step 4 Otherwise proceed to step 10 940310 001 rev A Hypercom Corporation 3 5 Chapter 3 10 11 Figur
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