HP z560 Warranty and Support Guide
Contents
1. 55 Operating 5 5 Regulatory and Safety 14 Dont Forget to 14 Where to T5 Software SUD 15 er 15 When Should Contact HP Total Care Support and Services 16 If Necessary Get eee ETE 16 Prot ct Your Ihyestmen arinira i E a antes entire EEEN 16 Recovering from Software 5 2 17 System E a eaten 18 Application Recovery and Driver 2 18 System 18 Hardware Limited Warranty DURATION OF L2. In home Service If it is needed we will come right to you Sometimes your product can be repaired only by a service technician If this is the case we can schedule an on site visit for an authorized service technician to come fix your product Pickup and Return Service HP will arrange to have your product picked up and delivered to an HP Central Repair Center We pay for the round trip shipping and handling This service is free for the duration of the hardware warranty period 16 There are a few limitations and exclusions to this warranty as well as some important details and you ll find them described in legal language beginning on this page Carry in Service You also have the option of taking your product to an HP authorized service provider ASP The ASP can facilitate the service on your product For a select number of ASPs same day repair service is available for your convenience Visit http www hp com support to find the nearest authorized support provider in your area HP Out of Warranty Support Options Even after your warranty has ended HP can still provide you with service and support options For Visa and MasterCard holders in the United States or calls from Canada please contact HP Total Care at 1 800 474 6836 1 800 HP invent 1 time technical support 40 USD Can 34 99 per call e 1 year unlimited technical support 975 USD Can 64 99 Prices are subject to change without no
3. accordingly This device complies with Part 15 of FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Cupertino CA USA August 1 2006 For regulatory compliance information only contact Australia Contact Product Regulations Manager Hewlett Packard Australia Pty Ltd 31 41 Joseph Street Blackburn Victoria 3130 European Contact Hewlett Packard GmbH HQ TRE Herrenberger Stra e 140 71034 B blingen Germany FAX 49 703 1 14 3143 North America Contact Hardware Quality Eng Manager HewlettPackard CPC 10500 Ridgeview Ct Cupertino CA 95015 4010 Phone 408 343 5000 Operating Specifications AC INPUT 100 127V or or 6A Electrical ratings 200 240 2A or 50 60 Hz Operating temperature 5 35 Storage temperature 30 to 65 C Operating humidity 15 to 80 26 C Operating altitude 0 2000 Storage altitude 0 4572 m Refer to your PC s ratings label located on the back of the PC to determine exact electrical rating Regulatory and Safety Information that failure to follow directions could result in damage to equipment loss of information bodily harm or loss of life WARNING Text set off in this manner indicates ergonomically correct lifting procedures when W
4. the HP PC System Recovery program After you have tried the previously mentioned methods of repairing your system software you can run the System Recovery program as a last resort to reinstall the operating system and the application software When necessary you can reinstall the operating system and the application software that was originally installed on the HP DEC at the factory by using the System Recovery program will delete any data or programs that you installed after purchase Be sure to back up any data that you want to keep onto a removable disc WARNING The HP System Recovery program In the unlikely event that you replace the hard disk drive create and use recovery discs fo reinstall the operating system and software on the hard disk drive System Recovery provides two recovery options Standard Recovery This option recovers factory shipped programs drivers and the operating system without affecting any data files that you may have created since purchase Some data files may be difficult to find after the System Recovery so it is best to back up all hard disk drive files before performing a System Recovery However you must reinstall any software that was not installed on the HP DEC at the factory This includes software that came on CDs included in the accessory box and software programs you installed since your purchase e Full System Recovery This recovery function completely erase
5. you own The HP Newsgram our monthly online magazine packed full of product news support tips project ideas and much more Visit us at http subscription support hp com Where to Get Help HP offers a wide variety of service and support options which are available around the clock for HP customers with products that are either in or out of warranty Options to use when you need help 1 Check the Start Here booklet and product documentation for help with setting up and using your product 2 Use the support tools right on your product Access the Help and Support Center for help with hardware and software questions e Using the trackball click Start on the Windows desktop and then click Help and Support Or Press the Help button the button on your keyboard Or Start Media Center Click the Help icon at the top left of the screen 3 HP Technical Support Web site For product information driver updates troubleshooting support alerts and important security information go to http www hp com support 4 If you have not solved the problem call HP Total Care by phone 24 hours a day seven days a week in English Spanish U S only and French Canada only at 1 800 474 6836 800 HP invent U S amp Canada When you call please have your product model number serial number and date of purchase available Telephone support is free during your limited warranty period Software Support AT amp 1T SBC
6. INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED Exclusive Remedy TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW THESE TERMS AND CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT BETWEEN YOU AND HP REGARDING THE HP HARDWARE PRODUCT YOU HAVE PURCHASED OR LEASED THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR AGREEMENTS OR REPRESENTATIONS INCLUDING REPRESENTATIONS MADE IN HP SALES LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN AGENT OR EMPLOYEE OF HP THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of HP Limitation of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE HP S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT OR A CLAIM MADE UNDER THIS LIMITED W
7. The installation of some software automatically 1 first Microsoft System Application Recovery Problem status Restore program System Recovery You installed a new application or device driver 1 An application does not work 1 2 A device driver does not work 1 Computer stops responding or does not work 1 2 You replaced the hard disk drive 1 The recovery image can install the operating system and software on your computer if the software becomes corrupted or is accidentally erased 17 System Restore WARNING Try System Restore before using Al the HP PC System Recovery program If software on your hard drive accidentally gets erased or damaged first use the Microsoft System Restore feature in Windows XP fo restore the computer system and program settings System Restore returns the computer settings to a selected restore point without affecting user programs or document files For more information type System Restore into the Search box in Help and Support To start System Restore 1 Close all open programs 2 Click the Start button 3 Choose All Programs 4 Choose Accessories 5 Choose System Tools 6 Click System Restore Follow the onscreen instructions Application Recovery and Driver Recovery If an individual factory installed driver or software program also know as an application accidentally gets erased or damaged you can reinstall the software program using the HP Application Recove
8. additional costs due to increased support resource requirements Listed below are the types of warranty support service that may be applicable to the HP Hardware Product you have purchased Customer Self Repair Warranty Service In countries regions where it is available your HP Limited Warranty may include a customer self repair warranty service If applicable HP will determine in its sole discretion that customer self repair is the appropriate method of warranty service If so HP will ship approved replacement parts directly to you to fulfill your HP Hardware Product warranty service This will save considerable repair time After you contact the HP Technical Support Center and the 4 fault diagnosis identifies that the problem can be fixed using one of these parts a replaceable part can be sent directly to you Once the part arrives replace the defective part pursuant to the provided instructions and documentation If further assistance is required call the HP Technical Support Center and a technician will assist you over the phone cases where the replacement part must be returned to HP you must ship the defective part back to HP within a defined period of time normally thirty 30 days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective product may result in HP billing you for the replacement With a customer self repair HP will pay
9. of time unplug the product from the wall outlet and disconnect the antenna or cable system This will prevent damage to the product from lightning and power line surges 13 Antenna Grounding Antenna Grounding Reference Grounding Component Electric Service Equipment Power Service Grounding Electrode System NEC Art 250 Part Ground Clamps Grounding Conductors NEC Section 810 21 Antenna Discharge Unit NEC Section 810 20 Ground Clamp Antenna Lead in Wire Power Lines An outside antenna system should not be located in the vicinity of overhead power lines or other electric light or power circuits or where it can fall into such power lines or circuits WARNING When installing an outside antenna system extreme care should taken to keep from touching such power lines or circuits as contact with them could be fatal 14 Support Information Don t Forget to Register Go to http register hp com You can view your product number model number and serial number by pressing the Ctrl Alt S keys on the keyboard at the same time You can also find this information on a printed label inside the Personal Media Drive bay on the front of the HP Digital Entertainment Center Registration is quick and easy and it offers E mail updates containing notifications about product enhancements the most recent support alerts and driver updates specific to the product s
10. partition WARNING Before using the HP PC Recovery You must create a Recovery Tools CD before you can use any of these utilities To create or start the Recovery Tools CD 1 Click Start 2 Choose All Programs 3 Choose PC Help amp Tools 4 Click HP PC Recovery Tools CD The tools window appears 5 Follow the onscreen instructions Store the Recovery Tools CD in a safe place Running System Recovery from the Hard Disk Drive Choose one of the following procedures to reinstall the software from the recovery image on your hard disk drive e Starting System Recovery if the DEC is responding Starting System Recovery if the DEC is not responding 20 2 Turn on the DEC 3 Click Start on the taskbar choose All Programs choose PC Help amp Tools and then click HP PC System Recovery You are prompted to confirm that you have performed the Microsoft System Restore and Driver Rollback e f you have not performed the Microsoft System Restore and Driver Rollback click Microsoft System Restore and follow the onscreen instructions e If you have performed the Microsoft System Restore and Driver Rollback click Yes to start the recovery process and then continue with step 4 4 Follow the onscreen instructions WARNING The Full System Recovery option deletes any data or programs that you created or installed after purchase Be sure to back up any data that you want to keep onto a removable disc 5 C
11. 1 800 400 1447 http www att net America Online U S 1 888 346 3704 Canada 1 888 265 4357 http www aol com AT amp T SBC 1 800 400 1447 http www att net Cyberlink http www cyberlink com Comcast 1 800 266 2278 1 800 COMCAST http www comcast com Corel hitp www corel com EarthLink Dial up customer service 1 800 890 6356 Dial up technical support 1 800 890 5128 Broadband customer service and technical support 1 888 829 8466 hitp www earthlink net MSN 1 800 386 5550 http support msn com PeoplePC Online 1 888 587 9669 http www peoplepc com Symantec Norton Internet Security hitp www symantec com techsupp Intuit Quicken Basic 1 900 555 4688 http www intuit com Sonic only CD RW and DVD RW R models hitp www sonic com HP Total Care HP Total Care provides fast friendly and effective expert advice for all your HP products If you have a question or if a problem arises we offer extensive service and support options around the clock to better handle your needs Go to your product s Help and Support Center for the fastest resolutions For more information on your support and services options visit http www hp com go totalcare NOTE Your HP Personal Media Drive is covered by a separate warranty Please refer to your HP Personal Media Drive documentation for details Support for your HP Personal Media Drive is available via e mail at HP hddsupport com or by calling 1 800
12. 270 6026 toll free Or 405 324 4744 toll U S and Canada 15 When Should Contact HP Total Care Support and Services The Help and Support Center or other support tools on your product did not identify or help solve your problem You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site There is obvious damage or a mechanical breakdown with your product and it does not work Support agents are available 24 hours a day in English Spanish U S only and French Canada only via 1 800 474 6836 800 HP invent NOTE Support options availability and hours vary by product country region and language and are subject to change If Necessary Get Repair Customer Self Repair You can easily replace many of the internal and external parts yourself This is the fastest method of repair where the part is conveniently sent with nextday service to your home or business We pay the shipping and handling Detailed instructions are included to guide you through an easy repair and if you have questions call us for assistance This service is free for the duration of the hardware warranty period In some cases HP will ask for a credit card as collateral for the part and will charge you for the retail price of the part if the failed part is not returned within thirty 30 days Availability of this program may vary depending on your country region
13. 50 km response times may be longer or there may be additional charges To locate the nearest HP authorized service provider refer to the HP Web site http www hp com support HP may at its sole discretion determine if on site warranty service is required For example in many cases the defect can be fixed by the use of a customer self repair CSR part that you are required to replace yourself based on instructions and documentation provided by HP You are also required to cooperate with HP in attempting to resolve the problem over the telephone This may involve performing routine diagnostic procedures installing software updates or patches removing third party options and or substituting options In order to receive onsite support you must a have a representative present when HP provides warranty services at your site b notify HP if products are being used in an environment which poses a potential health or safety hazard to HP employees or subcontractors subject to its reasonable security requirements provide HP with sufficient free and safe access to and use of all facilities information and systems determined necessary by HP to provide timely support d ensure that all manufacturers labels such as serial numbers are in place accessible and legible e maintain an environment consistent with product specifications and supported configurations If you require an HP representative to handle all component repla
14. AND NON INFRINGEMENT ANY IMPLIED WARRANTIES DUTIES OR CONDITIONS OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE AND OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE PRODUCT Some states jurisdictions do not allow exclusion of implied warranties or limitations on the duration of implied warranties so the above disclaimer may not apply to you in its entirety 10 LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the amount actually paid by you separately for the Software Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION FOR BUSINESS INTERRUPTION FOR PERSONAL INJURY FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF THIS EULA EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation
15. ARNING PC is heavy sure to use moving the computer WARNING Please read the Additional Safety Al Information located later in this document before installing and connecting your PC to the electrical power system Batteries are delivered with this product When empty do not throw them away but collect as small chemical waste Batterij niet weggooien maar inleveren als KCA Bij dit product zijn batterijen geleverd Wanneer deze leeg zijn moet u ze niet weggooien maar inleveren als Klein Chemisch Afval 10 Materials Disposal This HP product contains the following materials that require special handling at end of life Mercury in the fluorescent lamp in the display LCD Lead in the solder and some component leads Perchlorate Material may be found in the batteries Disposal of this material can be regulated because of environmental considerations For disposal or recycling information contact your local authorities HP Planet Partners http www hp com recycle or the Electronic Industries Alliance http www eiae org FCC Regulatory and Safety Information USA Only Federal Communications Commission FCC Radio Frequency Interference Statement WARNING This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against ha
16. ARRANTY OR AS A TORT CLAIM INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY A CONTRACT CLAIM OR ANY OTHER CLAIM THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES THIS LIMITATION OF LIABILITY HOWEVER WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY REGION TO COUNTRY REGION YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY REGION LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS Limited Warranty Period The Limited Warranty Period for an HP Hardware Product is a specified fixed period commencing on the date of purchase The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in writing Types of Warranty Service To enable HP to provide the best possible support and service during the Limited Warranty Period you may be directed by HP to verify configurations load most recent firmware install software patches run HP diagnostics tests or use HP remote support solutions where applicable HP strongly encourages you to accept the use of or to employ available support technologies provided by HP If you choose not to deploy available remote support capabilities you may incur
17. ATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU This Limited Warranty is applicable in all countries regions and may be enforced in any country region where HP or its authorized service providers offer warranty service for the same product model number subject to the terms and conditions set forth in this Limited Warranty 2 Under the HP Global Limited Warranty program products purchased in one country region may be transferred to another country region where HP or its authorized service providers offer warranty service for the same product model number without voiding the warranty Warranty terms service availability and service response times may vary from country region to country region Standard warranty service response time is subject to change due to local parts availability If so your HP authorized service provider can provide you with details HP is not responsible for any tariffs or duties that may be incurred in transferring the products Transfer of the products may be covered by export controls issued by the United States or other governments This Limited Warranty applies only to HP branded and Compaq branded hardware products collectively referred to in this Limited Warranty as HP Hardware Products sold by or leased from Hewlett Packard Company its worldwide subsidiari
18. IMITED WARRANTY Hardware Original systems 1 year Technical phone assistance to diagnose potential hardware issues 1 year General Terms This HP Hardware Limited Warranty gives you the customer express limited warranty rights from HP the manufacturer Please refer to HP s Web site for an extensive description of your limited warranty entitlements In addition you may also have other legal rights under applicable local law or special written agreement with HP HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY TO THE EXTENT ALLOWED BY THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES HP DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR ALL TRANSACTIONS OCCURRING IN THE UNITED STATES ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE SOME STATES OR COUNTRIES REGIONS DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS IN SUCH STATES OR COUNTRIES REGIONS SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU THE LIMITED WARRANTY TERMS CONTAINED IN THIS ST
19. Limited Warranty and Support Guide HP Digital Entertainment Center Before contacting the HP Customer Support Center it s important to have the following information handy Please take a moment to write down your product information for future reference The first four items on the list Model Number Product Number Serial Number and Software Build Number can be viewed by pressing the Ctrl Alt S keys on the keyboard at the same time Model Number System Product Number Serial Number Software Build Number Operating System Purchase Date Table of Contents Hardware Limited 55 2 lea Sieh EERE 3 Ex l sive 3 Ue of hp Cen 3 Waan 4 Types of Warranty 4 Options and Software Limited Warranties icv 5 Software Technical Support arcane cores eer 6 Contacting tang ERE A EEEE 6 End User License
20. There may be a remote risk of electric shock from lightning Do not use this product to report a gas leak in the vicinity of the leak Always disconnect the modem cable before opening the equipment enclosure or touching an uninsulated modem cable jack or internal components e If this product was not provided with a telephone line cord use only No 26 AWG or larger telecommunication line cord in order to reduce the risk of fire Do not plug a modem or telephone cable into the Network Interface Card NIC receptacle SAVE THESE INSTRUCTIONS WARNING Users should not attempt to make WN such connections themselves but should contact the appropriate electrical inspection authority or electrician as appropriate each terminal device denotes the percentage of the total load to be connected to a telephone loop this is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirement that the sum of the Load Numbers does not exceed 100 A WARNING The Load Number 9 assigned to DOC Statement Canada Only This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Additional Safety Information This product has not been evaluated for connection to an power system an AC distribution system with no direct connection to earth according to IEC 60950 This equipmen
21. all shipping and part return costs and determine the courier carrier to be used If customer self repair applies to you please refer to your specific HP Hardware Product announcement You can also obtain information on this warranty service on the HP Web site at http www hp com support Pickup and Return Warranty Service Your HP Limited Warranty may include a pickup and return warranty service Under the terms of pickup and return service HP will pick up the defective unit from your location repair it and return it back to your location HP will incur all repair logistics and insurance costs in this process Carry in Warranty Service Under the terms of carry in service you will be required to deliver your HP Hardware Product to an authorized service location for warranty repair You must prepay any shipping charges taxes or duties associated with transportation of the product to and from the service location In addition you are responsible for insuring any product shipped or returned to an authorized service location and assume risk of loss during shipping On site Warranty Service Your HP Limited Warranty service may include on site labor support to repair your hardware HP provides on site service during standard office hours Standard office hours are typically 8 00 a m to 5 00 p m Monday through Friday but may vary with local business practices If your location is outside the customary service zone typically 30 mi
22. cements support uplift contracts are available at additional cost Service Upgrades HP has a range of additional support and service coverage for your product that can be purchased locally However some support and related products may not be available in all countries regions For information on availability of service upgrades and the cost for these service upgrades refer to the HP Web site at http www hp com support Options and Software Limited Warranties The Limited Warranty terms and conditions for most HP branded options HP Options are as set forth in the Limited Warranty applicable to the HP Option and are included in the HP Option product packaging If your HP Option is installed in an HP Hardware Product HP may provide warranty service for either the period specified in the warranty documents HP Option Limited Warranty Period that shipped with the HP Option or for the remaining warranty period of the HP Hardware Product in which the HP Option is being installed whichever period is the longer but not to exceed three 3 years from the date you purchased the HP option The HP Option Limited Warranty Period starts from the date of purchase from HP or an HP authorized reseller Your dated sales or delivery receipt showing the date of purchase of the HP Option is your warranty start date See your HP Option Limited Warranty for more details Non HP options are provided AS IS However non HP manufacturers and sup
23. es affiliates authorized resellers or country region distributors collectively referred to in this Limited Warranty as HP with this Limited Warranty The term HP Hardware Product is limited to the hardware components and required firmware The term HP Hardware Product DOES NOT include any software applications or programs non HP products or non HP branded peripherals All non HP products or non HP branded peripherals external to the HP Hardware Product such as external storage subsystems displays printers and other peripherals are provided 5 5 without HP warranty However non HP manufacturers and suppliers or publishers may provide their own warranties directly to you HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period The Limited Warranty Period starts on the date of purchase or lease from HP or from the date HP completes installation Your dated sales or delivery receipt showing the date of purchase or lease of the product is your proof of the purchase or lease date You may be required to provide proof of purchase or lease as a condition of receiving warranty service You are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your HP Hardware Product is required within the Limited Warranty Period Unless ot
24. flict with the terms of this EULA the terms of this EULA shall control Rev 10 03 DECLARATION OF CONFORMITY according to ISO IEC 17050 1 and EN 17050 1 Supplier s Name Hewlett Packard Company Supplier s Address Hewlett Packard Company 10500 Ridgeview Court Cupertino CA 95014 declares that the product s Product Personal computer Model Number s 50000 SR1000 SA4000 000 m1000 m5000 41000 a000 t000 5000 w1000 series 1000 13000 44000 w5000 m7000 2500 57000 Product Options including refurbish conforms to the following product specifications Safety IEC 60950 1 2001 60950 1 2001 IEC 60825 1 1993 A1 EN 60825 1 1994 A11 Class 1 Laser LED GB4943 2001 EMC CISPR 22 1997 EN 55022 1998 A1 2000 A2 2003 Class B CISPR 24 1997 EN 55024 1998 A1 2001 A2 2003 EN 55020 1995 EN55013 2001 IEC 61000 3 2 2000 EN 61000 3 2 2000 IEC 61000 3 3 1994 Al 2001 EN 61000 3 3 1995 1 2001 GB9254 1998 FCC Title 47 CFR Part 15 Class 5 002 issue 2 AS NZS CISPR 22 2004 Telecom TBR 21 1998 EG 201 121 1998 Radio ETSI 300 826 General EMC requirements for Radio equipment ETSI 300 328 Technical requirements for Radio equipment Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC the EMC Directive 89 336 EEC and the R amp TTE Directive 1999 5 EC and carries the CE Marking
25. g System Recovery Discs on page 19 To run the System Recovery program using recovery discs 1 If the DEC works create a backup CD or DVD containing all data files that you want to save Remove the backup disc from the disc tray when you are finished 2 Insert recovery disc 1 into the appropriate drive tray CD or DVD and close the tray 3 Turn off the DEC e If the DEC works Click Start Turn Off Computer and then Turn Off Or e If the DEC is not responding Press and hold the On button approximately 5 seconds until the DEC turns off WARNING Before running System Recovery remove the HP Personal Media Drive if your DEC includes one and disconnect all peripheral devices from the DEC except the monitor the keyboard and the mouse 4 Press the On button to turn on the DEC 5 The DEC starts the recovery from the recovery disc Follow the onscreen instructions when they are displayed For standard recovery press R Choose Next to proceed with the System Recovery Choose Yes to start the recovery Insert the remaining recovery discs when directed Or For full System Recovery press F Choose Yes to perform a full System Recovery Insert the remaining discs when directed Or e If your DEC hard disk drive is blank or corrupted press R to perform a full System Recovery Insert the remaining recovery discs when directed WARNING The Full System Recovery option deletes any data or programs that
26. g your computer into the AC outlet before connecting it to the telephone line Also disconnect the telephone line before unplugging your computer from the AC power outlet WARNING reduce the possibility of an electric WARNING Always disconnect the modem cord from the telephone system before installing or removing your computer cover WARNING Do not operate the computer with the cover removed WARNING For your safety always unplug the PC from its power source and from any telecommunications systems such as telephone lines networks or modems before performing any service procedures Failure to do so may result in personal injury or equipment damage Hazardous voltage levels are inside the power supply and modem of this product Lithium Battery Caution WARNING The PC uses a lithium battery type Al CR2032 There is danger of an explosion if the battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Laser Safety Statement Class 1 LED Product The CD and DVD drives contain a laser system and are classified as a Class 1 Laser Product under a U S Department of Health and Human Services DHHS Radiation Performance standard according to the Radiation Control for Health and Safety Act of 1968 Should the unit ever require maintenance contact an auth
27. herwise stated and to the extent permitted by local law new HP Hardware Products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability HP may repair or replace HP Hardware Products a with new or previously used products or parts equivalent to new in performance and reliability or b with equivalent products to an original product that has been discontinued Replacement parts are warranted to be free from defects in material or workmanship for ninety 90 days or for the remainder of the Limited Warranty Period of the HP Hardware Product they are replacing or in which they are installed whichever is longer During the Limited Warranty Period HP will at its discretion repair or replace any defective component All component parts or hardware products removed under this Limited Warranty become the property of HP In the unlikely event that your HP Hardware Product has recurring failures HP at its sole discretion may elect to provide you with a a replacement unit of HP s choosing that is the same or equivalent to your HP Hardware Product in performance or b to give you a refund of your purchase price or lease payments less interest instead of a replacement This is your exclusive remedy for defective products Exclusions HP does not warrant that the operation of this product will be uninterrupted or error free HP is not responsible for damage that occurs as a resu
28. is device to be directly connected to the telephone network Standardized jacks are used for these connections This equipment should not be used on party lines or coin lines e If this device is malfunctioning it may also cause harm to the telephone network this device should be disconnected until the source of the problem can be determined and until it has been repaired If this is not done the telephone company may temporarily disconnect your service The telephone company may make changes in its technical operations and procedures If such changes affect the compatibility or use of this device the telephone company is required to give adequate notice of the changes e f telephone company requests information on what equipment is connected to their lines inform them of The telephone number this unit is connected to b ringer equivalence number The USOC jack required RJ 11C FCC Registration Number Items and are indicated on the label The ringer equivalence number REN is used to determine how many devices can be connected to your telephone line In most areas the sum of the RENs on any one line should not exceed five 5 0 If too many devices are attached they may not ring properly In the event of equipment malfunction the manufacturer or an authorized repair center should perform all repairs It is the responsibility of users requiring service to report the problem to the manufac
29. is may eliminate some problems 5 R HP R that can remain after performing a restart To turn off the System Recovery Use WIEN necovery computer click Start choose Turn Off Computer and program as a last resort to reinstall the software First then click Turn Off i perform System Recovery and choose Standard e Driver Rollback This Microsoft Windows XP feature is an Finally ee ing t i Syst part of the Windows Installer program used with the Add es 2222222 a oie or Remove Programs utility in the Control Panel It can y y 8 revert fo the previous version of a driver program if an Before using the HP PC System Recovery program or the installation fails when you are installing a new version of HP Application Recovery program use System Restore the dri F inf ti Rollback pia If your HP DEC stops working correctly the Restart Turn h ve 4 j XP feat Computer and Driver Rollback methods described above rf bri ee ree p eys H Bi may resolve the problem After you have tried these three Grows yout to DONG your contiguration Pach to a methods if needed try the remaining actions using the previous time when a current software problem may have that follows as a quick reference not existed The feature does this by creating a restore l point where it records the computer settings at that time For the specific computer problem try the method listed as and date
30. itation of incidental or consequential damages so the above limitation or exclusion may not apply to you HP s only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in the applicable end user license or program license agreement provided with that software If the removable media on which HP distributes the software proves to be defective in materials or workmanship within ninety 90 days of purchase your sole remedy shall be to return the removable media to HP for replacement For blank tape removable media refer to the following Web site http h20000 www2 hp com bizsupport TechSupport Document jsp objectID lpg50101 It is your responsibility to contact non HP manufacturers or suppliers for their warranty support e Software Technical Support Software technical support for your HP software HP preinstalled third party software and third party software purchased from HP is available from HP via multiple contact methods including electronic media and telephone for ninety 90 days from date of purchase See Contacting HP for online resources and telephone support Any exceptions to this will be specified in your End User License Agreement EULA Software technical support includes assistance with Answering your installation questions how to first steps and prerequisites Setting up and configuring the software how to and first steps Excludes system op
31. lt of your failure to follow the instructions intended for the HP Hardware Product This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective a as a result of accident misuse abuse contamination improper or inadequate maintenance or calibration or other external causes by operation outside the usage parameters stated in the user documentation that shipped with the product by software interfacing parts or supplies not supplied by HP d by improper site preparation or maintenance by virus infection from loss or damage in transit g by modification or service by anyone other than i HP ii an HP authorized service provider or iii your own installation of end user replaceable HP or HP approved parts if available for your product in the servicing country region YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES ALTERATION OR LOSS OF THE DATA BEFORE RETURNING ANY UNIT FOR SERVICE BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL PROPRIETARY OR PERSONAL INFORMATION HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS DATA OR REMOVABLE STORAGE MEDIA HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE
32. ntation are owned by HP or its suppliers and are protected by law including but not limited to United States copyright trade secret and trademark law as well as other applicable laws and international treaty provisions You shall not remove any product identification copyright notices or proprietary restrictions from the Software Product 6 LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that the right to do so is mandated under applicable law notwithstanding this limitation or it is expressly provided for in this EULA 7 TERM This EULA is effective unless terminated or rejected This EULA will also terminate upon conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this EULA 8 CONSENT TO USE OF DATA You agree that HP and its affiliates may collect and use technical information you provide in relation to support services related to the Software Product HP agrees not to use this information in a form that personally identifies you except to the extent necessary to provide such services 9 DISCLAIMER OF WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE PRODUCT AS IS AND WITH ALL FAULTS AND HEREBY DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS EITHER EXPRESS IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE
33. nto the local memory or storage device of the HP Product c Copying You may make archival or back up copies of the Software Product provided the copy contains all of the original Software Product s proprietary notices and that it is used only for back up purposes Reservation of Rights HP and its suppliers reserve all rights not expressly granted to you in this EULA e Freeware Notwithstanding the terms and conditions of this EULA all or any portion of the Software Product which constitutes non proprietary HP software or software provided under public license by third parties Freeware is licensed to you subject to the terms and conditions of the software license agreement accompanying such Freeware whether in the form of a discrete agreement shrink wrap license or electronic license terms accepted at time of download Use of the Freeware by you shall be governed entirely by the terms and conditions of such license f Recovery Solution Any software recovery solution provided with for your HP Product whether in the form of a hard disk drive based solution an external media based recovery solution e g floppy disk CD or DVD or an equivalent solution delivered in any other form may only be used for restoring the hard disk of the HP Product with for which the recovery solution was originally purchased The use of any Microsoft operating system software contained in such recovery solution shall be governed by the Micro
34. ogram it begins where you left off To create System Recovery discs 1 Close all open programs 2 Click Start 3 Choose All Programs 4 Choose PC Help amp Tools 5 Click HP PC Recovery CD DVD Creator The Recovery CD DVD Creator window appears 6 Follow the onscreen instructions Label each disc as you make it for example Recovery 1 Recovery 2 Store the System Recovery discs in a safe place 19 Creating a Recovery Tools CD In addition to System Recovery discs you can create a Recovery Tools CD The Recovery Tools CD can be used to Read instructions to use each utility on the Recovery Tools CD Start the System Recovery program from the recovery partition Remove the System Recovery partition from your DEC hard disk drive to increase space for data e Create a new data partition on your DEC hard disk drive Start the Microsoft Recovery Console a utility from Microsoft that can perform operating system diagnostics and repairs Starting System Recovery if the DEC is responding 1 Turn off the DEC WARNING Before running System Recovery Al remove the HP Personal Media Drive if your DEC includes one and disconnect all peripheral devices from the DEC except the monitor the keyboard and the mouse Tools CD to change your hard disk drive create System Recovery discs as described in the previous section You cannot make System Recovery discs after you remove the System Recovery
35. om a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original software To perform a system recovery from the recovery image on your hard disk drive see Running System Recovery from the Hard Disk Drive on page 20 NOTE The recovery image uses a portion of the hard disk drive that cannot be used for data storage e Recovery Discs Run the recovery from a set of recovery discs CDs or DVDs that you create from files stored on your hard disk drive To create recovery discs perform the procedure in the next section Choosing recovery disc media There are several advantages to using DVDs instead of CDs when creating recovery discs e DVDs have a faster data transfer rate DVD recovery discs restore the original data faster than CD recovery discs e DVD recovery discs take less time to create than CD recovery discs e DVDs have greater capacity than CDs so there are fewer discs to record and store To create recovery discs your DEC must have a CD or DVD writer drive or other drive that can write to CDs or DVDs The number of discs in the recovery disc set depends on your DEC model The program that creates the discs tells you the number of blank discs needed to make the set The process takes some time up to 15 minutes per disc to verify that the information written on the disc is correct You can quit the process at any time The next time you run the pr
36. omplete the DEC startup finish the registration process and wait until you see the desktop Starting System Recovery if the DEC is not responding 1 Press and hold the On button approximately 5 seconds until the DEC turns off WARNING Before running System Recovery remove the HP Personal Media Drive if your DEC includes one and disconnect all peripheral devices from the DEC except the monitor the keyboard and the mouse 2 Turn on the DEC 3 During the startup do the following to enter the System Recovery program When the blue screen with the HP Invent logo appears press the F10 key on the keyboard You have only a few seconds to press the F10 key before the normal startup process continues 4 The DEC starts the recovery wait for the onscreen instructions to display and then follow those instructions WARNING The Full System Recovery option deletes any data or programs that you created or installed after purchase Be sure to back up any data that you want to keep onto a removable disc 5 Complete the DEC startup finish the registration process and wait until you see the desktop NOTE running system recovery make sure to get driver updates from the HP Technical Support Web site http www hp com support Running System Recovery from Recovery Discs This section contains the procedure for performing a system recovery from the recovery discs you created as described in Creatin
37. or exclusion may not apply to you 11 U S GOVERNMENT CUSTOMERS Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under HP s standard commercial license 12 COMPLIANCE WITH EXPORT LAWS You shall comply with all laws and regulations of the United States and other countries regions Export Laws to assure that the Software Product is not 1 exported directly or indirectly in violation of Export Laws or 2 used for any purpose prohibited by Export Laws including without limitation nuclear chemical or biological weapons proliferation 13 CAPACITY AND AUTHORITY TO CONTRACT You represent that you are of the legal age of majority in your state of residence and if applicable you are duly authorized by your employer to enter into this contract 14 APPLICABLE LAW This EULA is governed by the laws of the State of California U S A 15 ENTIRE AGREEMENT This EULA including any addendum or amendment to this EULA which is included with the HP Product is the entire agreement between you and HP relating to the Software Product and it supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to the Software Product or any other subject matter covered by this EULA To the extent the terms of any HP policies or programs for support services con
38. orized service location Laser Product Label The following label or equivalent is located on the surface of laser products This label indicates that the product is classified as a CLASS 1 LASER PRODUCT This label appears on a laser device installed in your product CLASS 1 LASER PRODUCT Note to CATV System Installer This reminder is provided to call the CATV systems installer s attention to section 820 93 of the National Electric Code which provides guidelines for proper grounding and in particular specify that the Coaxial cable shield shall be connected to grounding system of the building as close to the point of cable entry as practical TV Antenna Connectors Protection External Television Antenna Grounding If an outside antenna or cable system is connected to the product be sure the antenna or cable system is electrically grounded so as to provide some protection against voltage surges and builtup static charges Article 810 of the National Electrical Code ANSI NFPA 70 provides information with regard to proper electrical grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning Protection For added protection of any product during a lightning storm or when it is left unattended and unused for long periods
39. pliers may provide warranties directly to you EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END USER LICENSE OR PROGRAM LICENSE AGREEMENT OR IF OTHERWISE PROVIDED UNDER LOCAL LAW SOFTWARE PRODUCTS INCLUDING ANY SOFTWARE PRODUCTS FREEWARE AS DEFINED BELOW AND THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED AS IS AND WITH ALL FAULTS AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EITHER EXPRESS IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE AND NON INFRINGEMENT ANY IMPLIED WARRANTIES DUTIES OR CONDITIONS OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE AND OF LACK OF VIRUSES Some states jurisdictions do not allow exclusion of implied warranties or limitations on the duration of implied warranties so the above disclaimer may not apply to you in its entirety TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION FOR BUSINESS INTERRUPTION FOR PERSONAL INJURY FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states jurisdictions do not allow the exclusion or lim
40. rmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver e Connect the equipment into an outlet that is on a circuit different from the receiver Consult the dealer or an experienced radio TV technician for help The system RFI and Radiated Immunity tests were conducted with supported peripheral devices and shielded cables such as those you receive with your system Changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment To comply with the limits for an FCC Class B computing device always use shielded signal cables and the power cord supplied with this unit Consumer Information and FCC Requirements Telephone Connection e This equipment complies with Part 68 of the Federal Communications Commission rules These rules permit th
41. ry program select models only NOTE Not all models include the Application Recovery program Perform steps 3 through 5 of the following procedure If HP Application Recovery appears in the folder your model includes the program NOTE Do not use the Application Recovery program to reinstall software programs that came on CDs or DVDs included in the PC box Reinstall these programs directly from the CDs or DVDs To start an Application Recovery or Driver Recovery 1 Close all applications and folders skip to step 3 if you are recovering a driver 2 Uninstall the damaged application a Click Start Control Panel and then Add or Remove Programs b Select the program you want to remove and then click Change Remove 18 3 Click Start 4 Choose All Programs 5 Choose PC Help amp Tools 6 Click HP Application Recovery 7 Click Application Installation or Driver Installation and then click Next 8 Select the driver or application program to install and then click Install 9 Repeat steps 7 and 8 to install other drivers or applications 10 When you have finished recovering applications or drivers close the Application Recovery program Then click Start Turn Off Computer and then Restart to restart the DEC WARNING Do not skip this last step You must Al restart the HP DEC when you are finished recovering applications or drivers System Recovery WARNING Try System Restore before using
42. s and reformats the hard disk drive The program performs a full System Recovery to reinstall the operating system programs and drivers from the recovery image It is best to back up all hard disk drive files before performing a System Recovery However you must reinstall any software that was not installed on the HP DEC at the factory This includes software that came on CDs included in the accessory box and software programs you installed since your purchase Creating System Recovery Discs Complete the procedure described in this section to create a set of system recovery discs from the recovery image stored on your hard disk drive This image contains the operating system and software program files that were originally installed on your DEC at the factory You can create only one set of recovery discs for your DEC The recovery discs you create can only be used with your DEC After creating the recovery discs you can delete the recovery image if you would like to make extra space available on your hard disk drive NOTE Do not delete the recovery image unless you have made recovery CDs or DVDs NOTE f your HP DEC has a blank or corrupted hard disk drive you cannot run System Recovery from the hard disk drive You must run full System Recovery from recovery discs that you create Additionally you have to choose from the following methods for performing a System Recovery e Recovery Image Run the recovery fr
43. ser should ensure it is permissible to connect it to the facilities of the local communications company The equipment must be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request that the user disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe systems if present are connected together This precaution may be particularly important in rural areas WARNING When using this device basic safety precautions should always followed to reduce the risk of fire electric shock and injury to persons including the following Do not use this product near water for example near a bathtub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool e Avoid using this product during an electrical storm
44. soft License Agreement 2 UPGRADES To use a Software Product identified as an upgrade you must first be licensed for the original Software Product identified by HP as eligible for the upgrade After upgrading you may no longer use the original Software Product that formed the basis for your upgrade eligibility 3 ADDITIONAL SOFTWARE This EULA applies to updates or supplements to the original Software Product provided by HP unless HP provides other terms along with the update or supplement In case of a conflict between such terms the other terms will prevail 4 TRANSFER a Third Party The initial user of the Software Product may make a one time transfer of the Software Product to another end user Any transfer must include all component parts media printed materials this EULA and if applicable the Certificate of Authenticity The transfer may not be an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred product must agree to all the EULA terms Upon transfer of the Software Product your license is automatically terminated b Restrictions You may not rent lease or lend the Software Product or use the Software Product for commercial timesharing or bureau use You may not sublicense assign or transfer the license or Software Product except as expressly provided in this EULA 5 PROPRIETARY RIGHTS All intellectual property rights in the Software Product and user docume
45. t meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment AC Power Safety Warning 12 outlet The AC power cord is your PC s main AC disconnecting device and must be easily accessible at all times For your safety the power cord provided with your PC has a grounded plug Always use the power cord with a properly grounded wall outlet to avoid the risk of electrical shock WARNING Install the computer near an WARNING Your PC is provided with a voltage Al select switch for use 115 or 230 power system The voltage select switch has been pre set to the correct voltage setting for use in the particular country region where it was initially sold Changing the voltage select switch to the incorrect position can damage your PC and void any implied warranty WARNING Use of controls adjustments or performance procedures other than those specified in the Upgrading and Servicing Guide may result in hazardous radiation exposure To prevent direct exposure to laser beam do not try to open the enclosure of the CD or DVD drives shock from the telephone network plu
46. thods to fix your HP DEC Try these methods in the order listed here or refer to the table that follows the list sets a restore point for you but it is recommended to manually set restore points especially before installing or downloading additional software When using Add Programs from the Add or Remove Programs feature under the computer Control Panel the operating system automatically creates a restore point before it adds the software If you experience a problem that you think may be due fo software on your computer use System Restore to return the PC to a previous restore point For more information type System Restore into the Search box in Help and Support e Restart When you restart the HP DEC the computer licati d Dri Fih starts over using the operating system and software its an cil aa EEA It the problem memory This is the simplest repair for your computer just wi ae to j wi 15 Program click Start choose Turn Off Computer and then click One cies oe OSa Me dpp Icahn programore Restart driver program is damaged You can reinstall individual e Turn Off Computer When you turn off the HP DEC baal ess La tena ang drier ing the HP ication R and then turn it on again you force the computer to copy Pines i 4 PP ee the operating system into its memory and to clear some P Ppa ENON ARRONE tracking information Th
47. tice and may vary based on your product Fees are charged to your Visa or MasterCard Protect Your Investment Obtaining a Warranty Upgrade Upgrade your standard factory warranty to two or three years with an extended service plan Service coverage begins on product purchase date and you must purchase the service within the first year after purchasing the computer The hardware service offering will be determined based on the outcome of system self test programs run by the customer through the initial call to HP Total Care For more information visit http www hp com go totalcare or call 1 866 234 1377 http www hp ca totalcare or call 1 877 231 4351 U S only Canada only Recycle HP Planet Partners HP is sensitive to the environment and has a program Planet Partners to make it simple for us to reclaim your old product for recycling HP will help you recycle your old equipment even if it is not an HP product we take back all makes and models Visit our Web site at http www hp com recycle to find out how easy it is to recycle Recovering from Software Problems The HP Digital Entertainment Center HP DEC uses the operating system and installed software programs during normal operation If your HP DEC works improperly or stops because of the software you may be able to repair it For some software repairs use the HP Application Recovery program or the HP PC System Recovery program There are several me
48. timization customization and network configuration e Interpreting system error messages e Isolating system problems to software usage problems e Obtaining support pack information or updates Software technical support does NOT include assistance with e Generating or diagnosing user generated programs or source codes Installing of non HP products Contacting HP If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem you can receive support by doing the following Locate your nearest HP Technical Support location via the Web at http www hp com support Contact your authorized HP dealer or authorized service provider and be sure to have the following information available before you call Product serial number model name and model number Applicable error messages Add on options Operating system Third party hardware or software Detailed questions End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS EQUIPMENT This End User license Agreement EULA is a legal agreement between you either an individual or a single entity and b Hewlett Packard Company HP that governs your use of any Software Product installed on or made available by HP for use with your HP product HP Product that is not otherwise subject to a separate license agreement between you and HP or its suppliers Other soft
49. turer or an authorized agent Refer to Where to Get Help in this document for contact information Statement of Fax Branding The Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via telephone fax machine unless it clearly contains a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent identification of the business or other entity or individual sending the message the telephone number of the sending machine or such business entity or individual ENERGY STAR Compliance Products marked with the ENERGY STAR logo on the packaging box qualify with the U S Environmental Protection Agency s ENERGY STAR guidelines for energy efficiency Products with the ENERGY STAR label are designed to use less energy help you save money on utility bills and help protect the environment ENERGY STAR is a registered trademark owned by the U S government Canada Department of Communications DOC Notice Telephone Connection The Canada Department of Communications label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment the u
50. ware may contain a EULA in its online documentation The term Software Product means computer software and may include associated media printed materials and online or electronic documentation An amendment or addendum to this EULA may accompany the HP Product RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE PRODUCT YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA IF YOU DO NOT ACCEPT THESE LICENSE TERMS YOUR 6 SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT HARDWARE AND SOFTWARE WITHIN 14 DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY OF YOUR PLACE OF PURCHASE 1 GRANT OF LICENSE HP grants you the following rights provided you comply with all terms and conditions of this EULA a Use You may use the Software Product on a single computer Your Computer If the Software Product is provided to you via the internet and was originally licensed for use on more than one computer you may install and use the Software Product only on those computers You may not separate component parts of the Software Product for use on more than one computer You do not have the right to distribute the Software Product You may load the Software Product into Your Computer s temporary memory RAM for purposes of using the Software Product b Storage You may copy the Software Product i
51. you created or installed after purchase Be sure to back up any data that you want to keep onto a removable disc 6 Insert the next disc if prompted 7 When the recovery program finishes remove the last disc 8 Click Restart to restart the DEC 9 After the DEC restarts a series of startup screens appears To proceed with the initial Microsoft Windows setup you must answer a few questions 10 Complete the DEC startup finish the registration process and wait until you see the desktop Then turn off the DEC reconnect all peripheral devices and turn on the DEC 11 Reinstall software not originally installed on the DEC by the factory 12 Copy data files from the backup disc to your hard disk drive NOTE running system recovery make sure to get driver updates from the HP Technical Support Web site http www hp com support The information contained herein is subject to change without notice Copyright 2004 2006 HewlettPackard Development Company L P 21 Printed in 991 63 5 8 5
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