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HP vs80 User's Manual

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1. 8 On each carrier carefully pull the cartridge lock lever away from the carrier allowing the cartridge to slide out of the carrier Figure 16 Pull Cartridge Release Lever Cartridge Carrier ane D 64 Diagnostics and Troubleshooting Chapter 4 9 After removing the cartridges from the desired carriers reinstall each carrier on the autoloader belt see Figure 17 Make sure that the rollers on the bottom of the carrier are aligned in the carrier tracks Make sure that the belt post beneath each carrier is inserted into the proper autoloader belt loop Note There are unused loops on the belt The proper belt loops have an extra bump on the outside of the loop See Figure 17 Figure 17 Installing the Carrier 10 Ensure the carrier is properly installed on the belt by gently pressing on the top of the carrier and sliding it back and forth If it is properly attached to the belt it should not move If it does reinstall the carrier 11 Replace the top cover of the autoloader and reinstall the eleven cover screws and mounting brackets Chapter 4 Diagnostics and Troubleshooting 65 Autoloader Error Codes If an error occurs during operation of the autoloader the autoloader stops the current operation and displays an error code on the top line of the LCD screen Unless otherwise noted in Table 5 attempt to resolve the error by cycling power on the autoloader and retrying the last operation If the e
2. contact your tape drive technical support representative Fatal error Cycle power on the autoloader and attempt the operation again If the error recurs contact your technical support representative Chapter 4 Diagnostics and Troubleshooting 69 70 Diagnostics and Troubleshooting Chapter 4 Technical Specifications A Appendix Overview This appendix describes the following m Autoloader Specifications on page 7 2 m Environmental Specifications on page 73 m Tape Drive Specifications on page 4 m Media Specifications on page 5 Appendix A Appendix Overview 71 Autoloader Specifications Table 6 Autoloader Specifications Characteristic Specification Height Packaged 205 mm 8 0 in Unpackaged 84 mm 3 34 in Width Packaged 600 mm 23 6 in Unpackaged 419 mm 16 5 in Depth Packaged 743 mm 29 2 in Unpackaged 610 mm 24 in Weight Packaged 11 35 kg 24 9 Ib Net 10 kg 22 lb Maximum storage capacity Native 320 GB Compressed 640 GB assuming 2 1 compression Loading time to BOT 59 seconds average for previously written tape Unloading time from BOT 17 seconds average MSBF 250 000 swaps Interface LVD ultra wide SCSI 2 16 bits wide 68 pin HD connector Power requirements 100 240V AC 50 60 Hz 72 Autoloader Specifications Appendix A Environmental Specifications Table 7 Environmental Specifications Characteristic Specification Temperature humidity Operating 10
3. Friday 7 am 5pm Mountain Time m Venezuela 800 47 888 Caracas 207 8488 European Customer Support Centers Monday Friday 8 30 18 00 C E T Note For the latest list of phone numbers for HP Customer Support see htip www hp com go support Phone charges may apply m Austria 43 0 7114 201080 m Belgium Dutch 32 0 2 626 8806 m Belgium French 32 0 2 626 8807 m Denmark 45 39 29 4099 m English International 44 0 171 512 52 02 m Finland 358 0 203 47 288 m France 33 0 1 43 62 34 34 E German 49 0 180 52 58 143 m Ireland 353 0 1 662 5525 m Israel 972 0 9 9524848 m Italy 39 02 264 10350 Contacting HP Customer Support Appendix B m Netherlands 31 0 20 606 8751 m Norway 47 22 11 6299 m Portugal 351 0 1 318 00 65 m Spain 34 902 321 123 m Sweden 46 0 8 619 2170 m Switzerland 41 0 848 80 11 11 m Turkey 90 212 224 59 25 m United Kingdom 44 0 171 512 52 02 Asia Pacific Customer Support Centers Note For the latest list of phone numbers for HP Customer Support see htip www hp com go support Phone charges may apply m Australia 61 3 8877 8000 m China 86 0 10 6564 5959 m Hong Kong 800 96 7729 E India 9111 682 6035 m Indonesia 62 21 350 3408 m Japan 81 3 3335 8333 Appendix B Contacting HP Customer Support 83 m Korea 82 2 3270 0700 m Outside Seoul 080 999 0700 m Malay
4. Support 81 HP Telephone Support 81 North and South America 81 European Customer Support Centers 82 Asia Pacific Customer Support Centers 83 Elsewhere 84 Warranty Information 85 hp StorageWorks vs80 1 8 autoloader hp StorageWorks vs80 1 8 autoloader Installing the Autoloader Chapter Overview This chapter describes the following Installation Overview on page 8 Understanding Autoloader Features on page 9 Choosing a Location on page 12 Unpacking the Autoloader on page 13 Identifying Product Components on page 14 Installing the Autoloader into a Rack on page 16 Connecting the SCSI and Power Cables on page 19 Preparing the Host and Verifying the Connection on page 21 Chapter 1 Installing the Autoloader 7 Installation Overview Installing the autoloader consists of the following steps which are explained in more detail later in this chapter 1 Choose a location for the autoloader page 12 2 Unpack and check the autoloader for shipping damage page 13 3 Identify the accessories that come with the autoloader page 14 4 Install the autoloader in a computer rack or select a table or desktop near the host server page 16 5 Shut down turn off and remove power from the server and all devices attached to the server page 19 6 Attach the SCSI cable to the autoloader and server s SCSI host adapter page 19 7 Attach the power cable to the autoloader and plug in the power cable to the nearest power o
5. and each slot for the presence of a tape in order to update the inventory information 38 Operating the Autoloader Chapter 2 Autoloader Administration Chapter Overview This chapter describes the following Chapter 3 Configuring the Autoloader on page 40 Updating Firmware on page 45 Running the Autoloader System Test on page 48 Retrieving Information About the Autoloader on page 49 Autoloader Administration 39 Configuring the Autoloader The Configuration menu provides access to the following autoloader configuration options m Resetting the autoloader E Setting SCSI IDs m Setting autoloader mode to Circular Autoload E Updating firmware To access the Configuration menu from the Home Screen or main menu press the or button until Configuration appears on the top line of the LCD screen Press the Enter button and then or to access the available options Press the Enter button to execute the displayed menu option Resetting the Autoloader This option resets the autoloader robotics and the tape drive within the autoloader forces a new cartridge inventory and clears any current error condition Note This option is primarily used if the autoloader is in an error state To access this option follow these steps 1 From the Home Screen or main menu press the or button until Configuration appears on the top line of the LCD screen 2 Press Enter to select 3 Press the or bu
6. cable to the connector on the SCSI host adapter or to the connector on the previous device on the SCSI bus Figure 8 Attaching SCSI and Power Cables Note If the supplied SCSI cable does not fit the connector on your SCSI host adapter you either have an incompatible SCSI host adapter or you need to purchase a cable adapter Contact your service representative or your SCSI host adapter manufacturer for information Chapter 1 Installing the Autoloader 19 20 4 oy 6 Attach the terminator to the remaining SCSI connector on the rear panel of the autoloader if the autoloader is the last or only device on the SCSI bus Otherwise attach the cable to the next device on the SCSI bus and ensure that the last device on the SCSI bus is properly terminated Attach the female connector on the power cable to the power connector on the rear panel of the autoloader Plug in the power cable to the nearest properly grounded power outlet WARNING To disconnect all power from the autoloader remove the power 7 8 7 Installing the Autoloader cord from the outlet Plug in the host server or workstation and all attached devices Turn on the autoloader by setting the power switch on the front panel to the ON position You will need to use the tip of a pen or similar item to move the switch Turn on any other devices you turned off earlier Check the LCD display to make sure the autoloader is receiving power If it is not chec
7. cleaning then you must monitor the software logs to determine when you need to replace the cleaning tape Refer to the backup software documentation for more information Caution Use only DLT 1 cleaning cartridges in the autoloader available at http www hp com go storagemedia Use of any other type of cleaning cartridge can damage the read write head in the tape drive If you load any other type of cleaning cartridge or method the autoloader will unload it within approximately 25 seconds Note If you are using Operator s Panel commands to clean the drive import the cleaning cartridge only after you have selected the Clean Drive command If you would like to keep a cleaning cartridge in the autoloader the backup software must manage drive cleaning 36 Operating the Autoloader Chapter 2 To clean the tape drive follow these steps l From the Home Screen or main menu press the or button until Commands appears on the top line of the LCD screen Press Enter Press the or button until Clean Drive appears on the LCD screen Press Enter If the carousel is full the LCD screen displays No slot free for transfer Press the Cancel button repeatedly until the main menu or Home Screen is displayed Export a cartridge to make room for the cleaning cartridge See Exporting Cartridges on page 31 for instructions then return to step 1 to clean the tape drive If the carousel is not full the autoloader will select
8. could include backup failure or other errors option forces the autoloader to import a cartridge into a specific empty slot on the carousel To import tapes into the autoloader 1 Make sure the write protect switch is set as desired for each data cartridge see Write Protecting Cartridges on page 34 From the Home Screen or main menu press the or button until Commands appears on the top line of the LCD screen Press the Enter button to access the available options Press the or button until Import appears on the LCD screen Press Enter to select Press the or button until the desired slot number appears on the LCD screen and press the Enter button You are not given the option to import a cartridge to an occupied slot When Insert Cartridge Slot appears on the LCD screen and the mailslot opens insert the desired data cartridge into the mailslot so that the write protect switch is facing out from the autoloader Note If you are using the Operator s Panel to clean the drive import 30 Operating the Autoloader the cleaning cartridge only when the operator panel requests it You may keep a cleaning cartridge in the autoloader if the backup software can manage the drive cleaning Repeat steps 5 and 6 as needed for any additional cartridges Press the Cancel button to return to the Home screen when you are done importing cartridges Verify that the Home screen shows that the desired slots h
9. documentation 22 Installing the Autoloader Chapter 1 Operating the Autoloader Chapter Overview This chapter describes the following Chapter 2 Operator s Panel Overview on page 24 Understanding the Menu Structure on page 28 Using Cartridges on page 29 Cleaning the Tape Drive on page 36 Creating an Inventory of Cartridges on page 38 Operating the Autoloader 23 Operator s Panel Overview The Operator s Panel consists of four LEDs four buttons and a 2 line by 16 character LCD screen The Operator s Panel provides everything you need to monitor autoloader status and to control all of its functions The display defaults to the Home screen The Home screen consists of the autoloader status on the top line and the current cartridge inventory on the second line If the tape drive does not have a cartridge loaded the top line displays Drive empty Figure 9 on page 24 The cartridge inventory indicates all slots that contain a cartridge by displaying the slot number Empty slots are indicated by a dash Figure 9 Home Screen Drive Empty D a Oo READY CLEAN MEDIA ERROR ACTIVITY DRIVE ATTENTION Drive empty 12 456 8 CANCEL PREVIOUS NEXT ENTER An exclamation point displayed in the inventory indicates that the autoloader has identified a cartridge in the indicated slot that is either an invalid cartridge type DLTtape Ill cartridge or non DLT1 cleaning cartridge or has had a media related
10. error These can be caused by faulty or improperly degaussed media media that has been previously written in an invalid format such as DLT 7000 or DLT 8000 or dirty read write heads in the tape drive The Media Attention LED is also illuminated in this case See LED Indicators on page 26 for more information 24 Operating the Autoloader Chapter 2 Exporting the indicated cartridge will clear the error condition See Exporting Cartridges on page 31 If these symptoms occur on multiple known good cartridges consider cleaning the tape drive See Cleaning the Tape Drive on page 36 If a particular cartridge causes these symptoms repeatedly that cartridge may be defective or invalid Occasionally you may see the message In Transit which indicates M An error condition has caused a cartridge to be left between its slot and the drive Power cycle or reset the autoloader to clear this condition m A cartridge is unexpectedly found in the mail slot opening Power cycle or reset the autoloader to clear this condition For information on resetting the autoloader see Resetting the Autoloader on page 40 If the tape drive has a cartridge loaded the top line displays Drive loaded The cartridge currently loaded in the drive is indicated by an alternating black block and the slot number This display can also indicate that the specified cartridge is being loaded unloaded imported or exported The autoloader status line indicates the current ope
11. formatted capacity 75 DLTtape IV bulk erasing media 29 drive cleaning 36 drivers autoloader 21 ISV 21 software 21 electro static discharge ESD protection 21 European telephone support 82 event log 49 exporting cartridges 31 F firmware current version 50 updating trom cartridge 46 47 updating trom the Web 45 front panel 24 front panel buttons 27 front panel features 10 H home screen 24 HP Library amp Tape Tools 22 45 52 87 importing cartridges 30 information cycle count 49 event log 49 warranty 2 information gathered before contacting support 80 installation cabling 19 driver 21 HBA 21 powering on 19 rack 16 software 21 troubleshooting 53 installation overview 8 installing the autoloader 8 ISV application 21 L LEDs Clean Drive 26 59 Error 26 Media Attention 26 61 Ready Activity 26 loading cartridges 32 location requirements 12 Logical Unit Numbers LUNs 9 M maintaining cartridges 35 media 29 75 bulk erasing DLTtape IV cartridges 29 56 DLT cartridge life 75 media specifications 75 menu tree 28 North and South American tele phone support 81 O operating modes Autoload 44 Circular 43 operator panel 24 control button 27 ordering supplies and accesso ries 86 overview front panel 10 operator panel 24 rear panel 11 P packing materials 13 physical specifications 72 power source 12 powering on 19 product components 14 product registra
12. may be defective or invalid and should be discarded Illuminated if an unrecoverable tape drive or autoloader error occurs A corresponding error message appears on the LCD screen For more information see Diagnostics and Troubleshooting on page 51 26 Operating the Autoloader Chapter 2 Operator s Panel Control Buttons The Operator s Panel includes four buttons that provide access to all operations and information menus Table 3 Control Buttons Button Description Cancel Cancels the current menu option and returns to the previous menu level p p X or Home screen Selects the previous item or value in the currently displayed menu Next Selects the next item or value in the currently displayed menu Enter Executes the current menu or selects the current option displayed on the ai LCD panel Chapter 2 Operating the Autoloader 27 Understanding the Menu Structure Figure 11 Operator s Panel Menu Structure HOME SCREEN INFORMATION OOo o Een System Test 28 Operating the Autoloader Chapter 2 Using Cartridges Before you use the autoloader make sure you observe these general rules m Use only DITtape IV cartridges The tape drive in the autoloader can read but not write DLTtape IV cartridges that are written in the DLT 4000 format You can order tape cartridges at http www hp com go storagemedia Make sure all cartridges that you want to use for writing have either never been
13. occurred while trying to unload a cartridge from the drive to its slot Import error An error occurred while trying to import a data cartridge to a carousel slot Export error An error occurred while trying to export a data cartridge from its carousel slot Can be caused by an empty slot that is expected to be full Carousel motion failure Error occurred during carousel movement position not found Could be caused by a missing or misaligned cartridge carrier an obstruction or an unexpected cartridge in the carousel path Cartridge transport position Cartridge transport element is unable to reach its error desired position Failure occurred while trying to place a cartridge into or remove a cartridge from the drive or a slot Gripper position error Gripper unable to reach position Cartridge pick error Error occurred while trying to pull a cartridge trom the drive or a carousel slot Mail slot position error The mail slot door was not in the requested position during device operation Can be caused by manually opening the door or a cartridge or other obstruction is blocking the door Try removing the cartridge or obstruction then power cycle or reset the autoloader Autoloader processor detected a fan error ROM error Cycle power on the autoloader and attempt the operation again If the error recurs contact your technical support representative 68 Diagnostics and Troubleshooting Chapter 4 Table 5 Error Cod
14. or disabling termination on those devices Diagnostics and Troubleshooting 53 To terminate the autoloader locate the terminator in the accessories package and press it firmly into either of the two SCSI connectors on the rear panel of the autoloader Secure the terminator by tightening the finger screws until snug The supplied terminator is dual mode and will work on both Low Voltage Differential LVD and Single Ended SE SCSI buses A green LED on the terminator indicates that the unit is attached to a SCSI bus running in LVD mode A red LED on the terminator indicates that the unit is attached to a SCSI bus running in SE mode If the LED is not on check all SCSI and power connections and confirm that the unit is attached to a valid SCSI bus Compatibility Ensure that the autoloader is compatible with the SCSI host adapter and backup application you plan to use For a list of compatible SCSI adapters and application software check with your SCSI host adapter manufacturer backup application vendor or the HP support website at http www hp com go support m SCSI Host Adapter Installation Verify that you have installed your SCSI host adapter correctly Refer to the manual that came with your SCSI host adapter for installation and troubleshooting instructions Pay particular attention to any steps describing the settings of various jumpers and or switches on the host adapter Make sure that the host adapter is properly seat
15. the first available slot and prompt you to insert a cleaning cartridge Insert the cleaning cartridge into the autoloader mailslot During the cleaning process which can take several minutes the LCD screen displays Drive Cleaning Note If the cartridge is not a valid cleaning cartridge the LCD screen will display Bad clean tape and the cartridge will be exported When tape drive cleaning is complete the Clean Drive LED turns off and the autoloader unloads and exports the cleaning cartridge Remove the cleaning cartridge and press the Enter button when the LCD screen prompts you to do so Note If the Clean Drive or Media Attention LED illuminates again when 7 Chapter 2 you insert another cartridge immediately after cleaning see Table 4 on page 55 to troubleshoot If you had to remove a data cartridge to import the cleaning cartridge import the tape to its original slot See Importing Cartridges on page 30 for more information Operating the Autoloader 37 Creating an Inventory of Cartridges This option will build a new inventory of cartridges in the autoloader To use this option follow these steps 1 From the Home Screen or main menu press the or button until Commands appears on the top line of the LCD screen Press the Enter button to access the available options Press the or button until Re inventory appears on the LCD screen Press Enter The autoloader will then check the drive
16. to 35 C Non operating 40 to 60 C Recommended operating 20 to 30 C temperature Temperature shock immunity 10 C per hour maximum rate of change Operating 20 to 80 RH non condensing Non operating 10 to 90 RH non condensing Operating 152 to 9144 m Non operating 152 to 9144 m Vibration 5 500 Hz Maximum acceleration to 0 21 Grms random operating Frequency range 500 Hz Appendix A Environmental Specifications 73 Tape Drive Specifications Table 8 DLT vs80 Drive Specifications Description DLT1 vs80 Read write transfer rate maximum Non compressed mode sustained DLT Type IV media 3 0 MB second Compressed 2 1 typical 6 0 MB second Burst transfer rate Average access time 74 Tape Drive Specifications Appendix A Media Specifications Table 9 Media Specifications Characteristic DLT Type IV Media DLT1 formatted capacity AO GB non compressed 80 GB 2 1 typical compression Basic description 0 5 inch metal particle Tape length 557 meters 1828 feet Cartridge dimensions 10 4 x 10 4 x 2 5 cm 4 1 x 4 1 x 1 0 in Shelf life 30 years minimum 20 C 40 RH non condensing Cartridge life 1 000 000 passes any point on the tape passing the recording head in either direction Supported media Data Cartridges DLT IV DLT1 or DLT VS media Cleaning Cartridges DIT1 or DLT VS cleaning cartridges Appendix A Media Specifications 75 76 Media Specifi
17. to determine the behavior for how tapes are loaded into the autoloader s tape drive This is done from the autoloader front panel by setting m Circular Mode options see Circular Mode on page 43 m Autoload Mode options see Autoload Mode on page 44 42 Autoloader Administration Chapter 3 Circular Mode Note Circular mode is only applicable when the autoloader is in Sequential mode This option turns Circular mode on or off When Circular mode is on the autoloader automatically reloads the first cartridge in the sequence into the tape drive after unloading the last cartridge in the sequence If Circular mode is turned off and the last cartridge has been unloaded the autoloader stops loading cartridges until you manually load another cartridge Caution Use Caution when choosing Circular mode as it makes it possible to overwrite data on previously written cartridges To access this option follow these steps 1 From the Home Screen or main menu press the or button until Configuration appears on the top line of the LCD screen Press the Enter button to select Press the or button until Circular Mode appears on the LCD screen The second line on the LCD screen indicates the current status either On or Off 4 Press the Enter button The LCD screen indicates whether you are about to turn Circular mode on or off 5 Press the Enter button to accept the change to Circular mode or Cancel to exit and n
18. written to have been thoroughly degaussed or have been written to by the vs80 tape drive in the autoloader or another vs80 or DLT1 tape drive The tape drive rejects all other formats If you want to reuse cartridges that have been formatted with another manufacturer s drive use a magnetic bulk eraser to prepare the cartridges for use with the autoloader Many common degaussers are not adequate for DLT media Contact your support representative for proper degaussing recommendations m Clean the tape drive when the Clean Drive LED is illuminated or if there is any other indication that the drive is having trouble reading or writing such as if the Media Attention LED is illuminated or if there is an exclamation point in the inventory display Be sure to use only DLT 1 compatible cleaning cartridges The tape drive rejects all other types of cleaning cartridges Note The autoloader automatically unloads any other cartridge types and any cartridges whose format it cannot read If you experience any failures with reused Quantum DLT formatted degaussed cartridges the degaussing may not have been sufficient to fully erase the data If this happens use another cartridge preferably a new unformatted DLTtape IV cartridge before suspecting other system components Chapter 2 Operating the Autoloader 29 Importing Cartridges Cau This tion Performing an import or export of media during a data backup may result in adverse results which
19. Chapter 2 Operating the Autoloader 33 Write Protecting Cartridges All cartridges have a write protect switch to prevent accidental erasure of data Before loading a cartridge into the autoloader make sure the write protect switch on the front of the cartridge is positioned as desired m Slide the switch to the left to write protect the cartridge A small orange rectangle is visible indicating that the cartridge is write protected m Slide the switch to the right to allow the autoloader to write data to the cartridge Figure 14 Write Protecting a Cartridge Indicator Write Protect Switch Write Enabled 34 Operating the Autoloader Chapter 2 Maintaining Cartridges To ensure the longest possible life for all of your DLTtape IV cartridges follow these guidelines Chapter 2 Do not drop or strike a cartridge Excessive shock can displace the tape leader making the cartridge unusable and possibly damaging the autoloader Store your DLTtape IV cartridges in their storage cases Do not expose your DlTtape IV cartridges to direct sunlight or sources of heat including portable heaters and heating ducts The operating temperature range for your DLTtape IV cartridges is 50 F to 104 F 10 C to 40 C The storage temperature range is 60 F to 90 F 16 C to 32 C Always store your DLTtape IV cartridges in their storage cases If a DLTtape IV cartridge has been exposed to temperatures outside the ranges sp
20. If the format is invalid or the tape is improperly degaussed the media must be thoroughly degaussed before the DLT vs80 tape drive can use this tape Media Attention LED Issues Contamination by loose m Avoid contamination by ensuring that the autoloader is installed debris in a clean contamination free environment Cartridges should be stored vertically in their plastic cases Continue cleaning the tape drive as needed Contamination by head m One or two passes with a cleaning cartridge should resolve the staining Media Attention LED caused by normal head staining If a Caused by adhesion of cleaning cartridge is unsuccessful in resolving a cleaning light chemicals that are present in after 3 or more attempts the cleaning cartridge may be the tape media to the head contaminated and should NOT be used in another drive surface Non acclimated media m cartridge should be acclimated for a minimum of 24 hours before being used particularly if it has been stored at a substantially different temperature or level of humidity than the tape library Wrong cleaning cartridge m Use only the vs80 compatible cleaning cartridge specifically designated for the autoloader Expired cleaning cartridge m A cleaning cartridge is good for 20 uses 60 Diagnostics and Troubleshooting Chapter 4 Table 4 Troubleshooting Table Problem Solution Bad defective contaminated m If the Media Attention LED is cleared using a cleaning cartridge
21. Packs visit http www hp com hps support supportpack or contact your support or sales representative H4619A E 3 year on site next day Appendix B Service Options 79 Contacting HP Customer Suppori If your autoloader fails during the warranty period and the suggestions in the documentation do not solve the problem you can receive support by doing the following m Access HP Support on the World Wide Web at hitp www hp com support storage m Contact your authorized HP dealer or Authorized Service Provider m Call the HP Customer Care Center in your region If you purchased a service contract through HP or an authorized reseller make sure that you register your autoloader immediately Failure to register may result in slower response time Registering allows the local repair office to prepare for the proper response level needed If your library fails while under the support contract period contact the appropriate support number included in your contract information If your autoloader fails after the warranty period contact your authorized Hp dealer or distributor or the nearest HP sales and service office Customers in the US and Europe can use a credit card for phone assistance Information Needed for Support Before contacting your HP service representative please have the following information ready m Model number for your autoloader Serial number Media type and format Error codes Revision number for autoloade
22. atal errors Update the inventory using the Re inventory option in the Configuration menu See page 38 or power cycle Source empty There is no cartridge in the location where a cartridge move was issued Destination full The location where a cartridge move was issued already contains a cartridge Mail slot access rejected User attempted to access the mail slot but media removal was prevented by the host Operation timeout A command did not complete in the required amount of time Communications error during Cycle power on the autoloader and attempt the operation again If the error recurs contact your technical support representative 3089 System test timeout There was a communication timeout between the drive and loader during the System Test Recovered loader error Loader error recovery successtul Your diagnostic tool can provide details of the original loader error Mechanical Initialization failure The robotics were not able to move to the safe mechanical initialization position Manual intervention is necessary Inventory scan failure Fatal robotic error occurred during the inventory scan Preposition failed Belt positioning error occurred during Preposition command Cartridge load error A failure occurred while trying to load a cartridge from the drive to its slot Chapter 4 Diagnostics and Troubleshooting 67 Table 5 Error Codes Error Code Description Details Cartridge unload error A failure
23. ave cartridges installed Chapter 2 Figure 12 Importing a Cartridge Exporting Cartridges Chapter 2 Caution Performing an import or export of media during a data backup may result in adverse results which could include backup failure or other errors This option moves a cartridge from a specific slot to the mailslot To export one or more cartridges from the autoloader follow these steps l From the Home Screen or main menu press the or button until Commands appears on the top line of the LCD screen Press Enter Press the or button until Export appears on the LCD screen Press Enter Press the or button until the desired slot number appears on the LCD screen Press the Enter button You are not given the option to export from an empty slot When Remove Cartridge appears on the LCD screen and the cartridge is ejected through the mailslot remove the exported cartridge from the autoloader and press the Enter button Repeat steps 3 and 4 as needed for any additional cartridges Press the Cancel button to return to the Home screen when you are done exporting cartridges Make sure the Home screen indicates that the desired slots contain cartridges Operating the Autoloader 31 Figure 13 Exporting a Cartridge Loading Cartridges This option loads a cartridge from the autoloader carousel into the tape drive To use this option follow these steps 1 From the Home Sc
24. cations Appendix A Customer Suppori Appendix Overview This appendix describes the following m Registering Your Product on page 78 m Service Options on page 79 m Contacting HP Customer Support on page 80 m Warranty Information on page 85 Appendix B Appendix Overview 77 Registering Your Product Registering your product ensures fast and easy access to Hewlett Packard Customer Support m On our web site http www register hp com HP Customers who register join a select group who register to receive m Technical support updates m Special Hewlett Packard offers m Direct to you details on Ideas and ways to use your new HP StorageWorks vs80 1 8 Autoloader Other exciting HP products News on emerging technologies 78 Registering Your Product Appendix B Service Options HP service options upgrade the warranty on your tape autoloader wide range of warranty options are available to meet your business uptime needs SupportPacks SupportPacks are available within 180 days of your purchase If you choose to purchase one your warranty will be upgraded Once your warranty has expired post warranty SupportPacks are also available Table 10 lists HP SupportPack service options Table 10 SupportPacks SupportPack Number Description H2667A E 2 year express exchange H2698A E 3 year express exchange H5526A E 3 year on site same day H4624A E 3 year on site 24 x 7 Note To order HP Support
25. cators 26 Operator s Panel Control Buttons 27 Understanding the Menu Structure 28 Using Cartridges 29 hp StorageWorks vs80 1 8 autoloader 3 Importing Cartridges 30 Exporting Cartridges 31 Loading Cartridges 32 Unloading Cartridges 33 Write Protecting Cartridges 34 Maintaining Cartridges 35 Cleaning the Tape Drive 36 Creating an Inventory of Cartridges 38 Autoloader Administration 39 Chapter Overview 39 Configuring the Autoloader 40 Resetting the Autoloader 40 Changing the SCSIID 41 Setting the Autoloader Operating Mode 42 Random Mode 42 Sequential Mode 42 Updating Firmware 45 Using HP Library amp Tape Tools 45 Using a Firmware Upgrade Tape 46 Running the Autoloader System Test 48 Retrieving Information About the Autoloader 49 Cycle Count 49 View Event Log 49 Firmware Revision 50 Diagnostics and Troubleshooting 51 Chapter Overview 51 Using HP Library amp Tape Tools to Diagnose Problems 52 Troubleshooting Installation Problems 53 Troubleshooting Common Problems 55 Removing Stuck Cartridges 62 Autoloader Error Codes 66 Technical Specifications 71 Appendix Overview 71 hp StorageWorks vs80 1 8 autoloader Autoloader Specifications 72 Environmental Specifications 73 Tape Drive Specifications 74 Media Specifications 75 B Customer Support 77 Appendix Overview 77 Registering Your Product 78 Service Options 79 SupportPacks 79 Contacting HP Customer Support 80 Information Needed for Support 80 Backup Software
26. e autoloader is not efficiently Check the network bandwidth from the host computer if you are backing up data backing up data over a network Consider comparing to a local only backup Make sure that the autoloader is on its own SCSI bus and not daisy chained to another tape drive or to the hard drive being backed up Clean the tape drive See Cleaning the Tape Drive on page 36 for instructions Try a new cartridge A marginal cartridge can cause performance problems due to bad spots on the tape requiring retries m Make sure that the data is being compressed m Check the size of the files Small file size can impact performance Confirm that the backup application is utilizing block sizes of at least 32KB preferably 64KB Refer to the backup application documentation for details 58 Diagnostics and Troubleshooting Chapter 4 Table 4 Troubleshooting Table Problem Cleaning Recurring cleaning message or media attention light The Clean Drive LED is illuminated Cannot load the cleaning cartridge Media Compatibility Media format invalid for drive type Media is labeled as write protected by the host server but restore from tape successtul Chapter 4 Solution Make sure you are using a DLT vs80 compatible cleaning cartridge Replace the existing cleaning cartridge with a new one If the Media Attention LED is cleared using a cleaning cartridge and then immediately reappears after a particula
27. ecified above stabilize the cartridge at room temperature for the same amount of time it was exposed to extreme temperatures or 24 hours whichever is less Store your DLTtape IV cartridges in a dust free environment in which relative humidity is always between 20 and 80 noncondensing The ideal storage relative humidity is 40 20 Do not place DLTtape IV cartridges near sources of electromagnetic energy or strong magnetic fields such as computer monitors electric motors speakers or X ray equipment Exposure to electromagnetic energy or magnetic fields can destroy data on cartridges Place identification labels only in the slide in slot on the front of the cartridge Operating the Autoloader 35 Cleaning the Tape Drive When the Clean Drive LED is on the autoloader s tape drive needs to be cleaned An illuminated Media Attention LED or an exclamation point in the inventory display may also indicate that the tape drive needs to be cleaned Cleaning typically takes several minutes during which the Ready LED blinks Each cleaning cartridge has an approximate life of 20 cleanings The cleaning cartridge includes a label with 20 small boxes printed on it Always place a check mark in a box each time you use the cartridge to clean the drive Replace the cleaning cartridge when all boxes are checked The drive cannot keep track of how many times a cartridge has been used Therefore if you are using backup software to manage
28. ed in the motherboard slot and the operating system correctly detects the host adapter Make sure that the proper device driver is installed for the SCSI host adapter Backup Application Installation Refer to the documentation included with your backup application for instructions on how to verify proper installation Many backup software packages require an additional module to communicate with the autoloader robotics E Device Driver Installation If applicable make sure that the proper ISV and or autoloader driver is installed For more information see Preparing the Host and Verifying the Connection on page 21 54 Diagnostics and Troubleshooting Chapter 4 Troubleshooting Common Problems This section includes information on troubleshooting common autoloader problems If these procedures fail contact your service representative for further assistance Table 4 Troubleshooting Table Problem Solution Autoloader does not power Check all power cord connections on Make sure the power switch on the front panel is in the ON position Make sure there is power to the outlet Try another working outlet Try a known good power cord Contact your service representative No display messages appear Make sure the power cord is connected Make sure the power switch is on Power cycle the autoloader Download autoloader firmware Contact your service representative Tape stuck in storage slot m See Removing Stuck Ca
29. es Error Code Description Details RAM error Cycle power on the autoloader and attempt the operation again If the error recurs contact your technical support representative NVRAM error Cycle power on the autoloader and attempt the operation again If the error recurs contact your technical support representative Controller timer failure An unrecoverable failure has occurred in the mail controller timer circuit Loader to drive communication Failure in IC handling loader to drive IC error communication Display error Cycle power on the autoloader and attempt the operation again If the error recurs contact your technical support representative Memory error Cycle power on the autoloader and attempt the operation again If the error recurs contact your technical support representative Timeout on autoloader Cycle power on the autoloader and attempt the command operation again If the error recurs contact your technical support representative Drive bug checked Cycle power on the autoloader and attempt the operation again If the error recurs contact your technical support representative Autoloader has loaded a Cycle power on the autoloader and attempt the cartridge but drive is empty operation again If the error recurs contact your technical support representative Autoloader did not load the Cycle power on the autoloader and attempt the cartridge that is currently in the operation again If the error recurs
30. esents the specific error code and X X represents non pertinent address codes Additionally errors range from O to 63 where O is the newest error and 63 is the oldest Firmware Revision This option displays the revision of the firmware currently installed in the autoloader Note The tape drive and autoloader firmware is a single image but displays as three firmware numbers on the front panel An example is 5000 8000 0102 To use this option follow these steps 1 From the Home Screen or main menu press the or button until Information appears on the top line of the LCD screen Press the Enter button to access the available options Press the or button until Firmware Rev appears on the LCD screen The LCD screen displays the revision of the firmware currently installed in the autoloader 4 Press Cancel when done Note After a firmware update the firmware revision displayed on the LCD will not be updated until the autoloader is power cycled 50 Autoloader Administration Chapter 3 Diagnostics and 4 Troubleshooting Chapter Overview This chapter describes the following Chapter 4 Using HP Library amp Tape Tools to Diagnose Problems on page 52 Troubleshooting Installation Problems on page 53 Troubleshooting Common Problems on page 55 Autoloader Error Codes on page 66 Diagnostics and Troubleshooting 51 Using HP Library amp Tape Tools to Diagnose Problems With HP L
31. g this procedure To use this option follow these steps l 46 Autoloader Administration From the Home Screen or main menu press the or button until Configuration appears on the top line of the LCD screen Press the Enter button to select Press the or button until Code Update appears on the LCD screen Press the Enter button to select If the carousel is full the LCD screen displays No slot free for transfer Press the Cancel button repeatedly until the main menu or Home Screen is displayed Export a cartridge to make room for the firmware update cartridge See Exporting Cartridges on page 31 for instructions Then return to step 1 to update the firmware If the carousel is not full the autoloader will select the first available slot and prompt you to insert the code update cartridge Insert the code update cartridge into the mailslot Chapter 3 Note If the cartridge is not a valid code update cartridge the LCD will temporarily display error code BC the autoloader will reset the cartridge will be exported and the LCD will display Bad upgrade tape 7 During the firmware update which can take several minutes the LCD screen displays CODE UPDATE IN PROGRESS When firmware update is complete the autoloader resets then unloads and exports the code update cartridge When the LCD screen prompts you remove the code update cartridge and press the Enter button to close the door 8 If you e
32. he host server and reconfigure your backup software before you can use the autoloader Consult your hardware and software documentation for more information Chapter 3 Autoloader Administration 41 Setting the Autoloader Operating Mode The autoloader operating mode is determined by whether or not you are using backup software that can control the autoloader robotics If you are using such software then the autoloader operates in Random mode If you are not then the autoloader operates in Sequential mode Random Mode If you are using software that can control the autoloader s robotics the autoloader will detect this and switch to Random mode In Random mode the autoloader will not automatically load tapes into the drive instead it will wait for commands from the software Note Your backup software must support the autoloader s robotics which may require the additional installation of an autoloader sottware module For more information refer to your backup sottware documentation Sequential Mode The autoloader initially assumes that you are not using a backup software package to control cartridge or drive activity and consequently operates in Sequential mode With sequential mode when the first tape is full or unloaded for any reason the autoloader automatically removes the tape from the drive puts it in its original slot and then loads the next available higher numbered slot Operating in Sequential mode also allows you
33. hp StorageWorks nant vs80 1 8 autoloader ie invent Part Number C9265 90001 Edition 2 September 2002 2002 Hewlett Packard Company Notice This document contains information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated into another language The information contained in this document is subject to change without notice Typographical Conventions and Terms Italics Menu choices and screens on the autoloader Bold Front panel keys to press on the autoloader This table format indicates the menus you need to enter on the autoloader front panel Main Menu gt Command gt Import Note Notes explain significant concepts or operating instructions Cautions call attention to an operating procedure or practice that could damage the product if not correctly performed Do not proceed until you understand and meet these required conditions Caution WARNING Warnings call attention to a procedure or practice that could result in personal injury if not correctly performed Do not proceed until you fully understand and meet the required conditions 2 Notice In This Manual Chapter 1 Installing the Autoloader Describes autoloader features autoloader accessories and installation tasks Chapter 2 Operating the Autoloader Describes the front panel menu structure menu tree and drive and tape operations Auto
34. ibrary amp Tape Tools installed on the host server you can do the following m Identity all SCSI devices connected to your system m View detailed configuration identification inventory and drive information for the autoloader m Easily update autoloader and drive firmware m Run advanced diagnostic tests including connectivity read write media validation and testing the functionality of the autoloader m View autoloader and drive error logs E Generate a detailed support file that can be e mailed or faxed to your support representative for analysis The HP Library amp Tape Tools diagnostic provides an intuitive graphical user interface with integrated context sensitive help It can be downloaded free of charge from http www hp com support Tapelools 52 Diagnostics and Troubleshooting Chapter 4 Troubleshooting Installation Problems Chapter 4 Problems encountered during the installation of the autoloader are usually caused by improper SCSI bus configuration application software configuration errors or by an incorrectly configured operating system If the application software that you are using is not communicating with the autoloader after installation check the following m SCSI ID The autoloader uses one SCSI ID and two Logical Unit Numbers LUNs one LUN for the tape drive 0 and one for the autoloader robotics 1 Depending on other devices attached to the same SCSI bus and their SCSI IDs you may need
35. ing the Autoloader Chapter 1 3 Using the screws and dlip nuts from the rackmount hardware package secure one rail to each side of the rack in the location in which you plan to install the autoloader Be sure to secure both the front and rear of each rail to the rack The rails extend to fit a variety of rack depths The correct orientation of the left rail is shown below Repeat for the right rail Figure 6 Installing Rails on Rack left side shown Chapter 1 Installing the Autoloader 17 4 Slide the autoloader onto the rails and secure the mounting bracket to the rack using the screws and clip nuts from the rackmount hardware package Figure 7 Sliding the Autoloader into the Rack Slot Securing Mounting Bracket O O o o Oo g o Oo g o Q O Q O Q O O oo 00 0 18 Installing the Autoloader Chapter 1 Connecting the SCSI and Power Cables To connect the SCSI and power cables to the autoloader follow these steps 1 Shut down and turn off the selected server Turn off all attached accessory devices such as printers and other SCSI devices Remove the power cables from the server and all attached accessories Caution Failure to remove the power cables from these devices could result in damage to the autoloader 2 Attach one end of the SCSI cable included in the accessory kit to one of the connectors on the rear panel of the autoloader 3 Attach the other end of the SCSI
36. k the power connections and your power source During the Power On Self Test POST all four LEDs are illuminated briefly followed by just the Ready Activity LED flashing When the initialization sequence is complete the LCD screen displays the Home screen Turn on the server Chapter 1 Preparing the Host and Verifying the Connection Chapter 1 If necessary install a SCSI host adapter software and compatible driver s Refer to the manuals for the host computer and SCSI host adapter for detailed instructions In addition follow these general guidelines When the host server is powered on install software and or driver s that are compatible with the autoloader Software compatibility information is available at http www hp com go automated Most backup software packages require an additional module to communicate with the autoloader robotics Drivers may be needed for the autoloader to operate properly with your operating system To see if drivers are needed for your operating system visit HP Customer Care at http www hp com go support Select your product and then click on download drivers and software If the host server is connected to a network check with the system administrator before turning off power Use proper procedures to prevent electrostatic discharge ESD Use wrist grounding straps and anti static mats when handling internal components Make sure that the host server has an ope
37. ll be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use The warranty period begins on the date of delivery or on the date of installation if installed by HP If customer schedules or delays HP installation more than 30 days after delivery warranty begins on the 31st day from delivery Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the products or e improper site preparation or maintenance o TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE HP will be liable for damage to tangible property per incident up to the greater of 300 000 or the actual amount paid for the product that is the subject of the claim and for damages for bodily injury or death to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a detective HP product War
38. load it from http www hp com support TapeTools Online help and instructions are included with HP Library amp Tape Tools The firmware download procedure involves these simple steps k gt Chapter 3 After downloading and installing Tape Tools run the HP Library amp Tape Tools utility If prompted to download new firmware from the website select Yes otherwise select Get Firmware from Web from the File menu Click on the desired firmware revisions and then click the Download button The firmware file is copied into the HP Library amp Tape Tools firmware folder When the download is completed close the Get Firmware from Web window Select the autoloader in the By Product device list tab and then select the Firmware button The latest revision available for the autoloader is automatically selected Select Start Update to update the firmware for the autoloader Autoloader Administration 45 Using a Firmware Upgrade Tape Note The preferred method to update firmware is by using HP Library amp Tape Tools see Using HP Library amp Tape Tools on page 45 A firmware upgrade tape can only be obtained by an HP service representative This option performs a firmware code update on the autoloader using a firmware upgrade tape Note This code update operation assumes that the upgrade tape is imported as part of this procedure Do not import the firmware update cartridge before startin
39. loader Administration Describes how to configure the autoloader upgrade firmware and retrieve autoloader information Chapter 3 Chapter 4 Troubleshooting Describes how to identify and troubleshoot autoloader problems and resolve error conditions Technical specifications Describes the environmental autoloader drive and media specifications Appendix A Appendix B Customer support Includes support information for the autoloader Revision History Edition 1 December 2001 C9265 90000 Initial release Edition 2 September 2002 C9265 90001 Revised for rebranding updates Updates For the most current version of this manual and other information regarding your tape autoloader visit the HP Customer Care web site http www hp com support storage hp StorageWorks vs80 1 8 autoloader Notice 2 Typographical Conventions and Terms 2 In This Manual 2 Revision History 2 Updates 2 1 Installing the Autoloader 7 Chapter Overview 7 Installation Overview 8 Understanding Autoloader Features 9 SCSI Requirements 9 Product Overview 10 Choosing a Location 12 Unpacking the Autoloader 13 Identifying Product Components 14 Accessories 14 Rack Kit Components if rackmount unit 15 Installing the Autoloader into a Rack 16 Connecting the SCSI and Power Cables 19 Preparing the Host and Verifying the Connection 21 2 Operating the Autoloader 23 Chapter Overview 23 Operator s Panel Overview 24 LED Indi
40. media and then immediately reappears each time a particular cartridge is reloaded and you have confirmed that the suspect cartridge is not an invalid cleaning cartridge DLTtape Ill or non DLT1 that cartridge should be suspected as being contaminated If this occurs export the cartridge clean the tape drive again and then load a known good cartridge In some cases a cartridge can be worn out have been improperly degaussed have bad calibration tracks or have a bad tape directory recorded by another drive type such as DLT 7000 or DLT 8000 Any cartridge that is suspected of being defective or contaminated should NOT be reused in any drive Cartridges that are suspected as being improperly degaussed or containing incompatible formats such as DLT 7000 or DLT 8000 must be thoroughly degaussed before use Errors Displayed on Front Panel I in autoloader operator m See Operator s Panel Overview on page 24 for more panel inventory display information There is an error code on the M Look up the error code try to resolve the failure and power cycle LCD display see page 66 Chapter 4 Diagnostics and Troubleshooting 61 Removing Stuck Cartridges If the autoloader experiences a severe mechanical problem or if you need to remove cartridges because of a power failure or other circumstance in which the autoloader is unable to export the cartridges in the carousel follow these steps Caution Contact your HP support rep
41. n expansion slot Make sure that both your operating system and server supports the SCSI host adapter Depending on the server configuration you may need to change the SCSI ID of the autoloader See Changing the SCSI ID on page 41 for more information Ensure the autoloader is properly terminated If the autoloader is the only SCSI device other than the SCSI host adapter on the selected SCSI bus it must be terminated Likewise if the autoloader is physically the last SCSI device on the SCSI bus it must be terminated Only the devices physically at the beginning and end of the SCSI bus should be terminated Installing the Autoloader 21 m Verity the connection between the autoloader and host by Installing the HP Library amp Tape Tools diagnostic installation check utility available at http www hp com support Tapelools Install this utility onto the host server This utility verifies that the autoloader is connected and communicating with the host server It also verifies that the autoloader is functioning and provides diagnostic information Making sure that the host server s operating system recognizes the autoloader by going to Settings gt Control Panel gt SCSI Adapter in Windows NT or Settings gt Control Panel gt System gt Hardware gt Device Manager gt Tape Drive and or Media Changer in Windows 2000 For more information on verifying the connection of SCSI devices consult the operating system
42. now 4 Litt the autoloader and padding out of the box and place it on the work surface top facing up Caution Do not set the autoloader on either end or sides 5 Carefully remove the shipping padding from the left and right sides of the autoloader Then remove the bag from the autoloader Note Save the packing materials in case you need to move or ship the autoloader in the future Chapter 1 Installing the Autoloader 13 Identifying Product Components Accessories Figure 3 Accessories CD containing localized versions of this manual 14 Installing the Autoloader Chapter 1 Rack Kit Components if rackmount unit Figure 4 Rack Kit Components Screws and clip nuts gt Mounting Brackets A w Mounting Rails Chapter 1 Installing the Autoloader 15 Installing the Autoloader into a Rack The autoloader fits all standard 19 inch racks taking up 2U of space To install the autoloader into a rack you will need to install the mounting brackets on both sides of the autoloader and the rails in the selected rack location To install the autoloader follow these steps 1 Use a medium sized standard screwdriver to remove the two screws near the front on each side of the autoloader cover 2 Using the screws you removed in step 1 secure one mounting bracket from the rackmount kit fo each side of the autoloader as shown below Figure 5 Installing Mounting Brackets left side shown 16 Install
43. nu provides access to information about the autoloader including the cycle count error log and firmware revision Cycle Count This option displays the total system cycle count incrementing each time a tape is loaded into the drive or exported from the autoloader To use this option follow these steps 1 From the Home Screen or main menu press the or button until Information appears on the top line of the LCD screen Press the Enter button to access the available options Press the or button until Cycle Count appears on the LCD screen The LCD screen displays the total cycle count 4 Press the Cancel button when done View Event Log This option provides access to the most recent autoloader errors and events see Table 5 on page 66 for a description of error codes To use this option follow these steps 1 From the Home Screen press the or button until Information appears on the top line of the LCD screen Press the Enter button to access the available options Press the or button until View Event Log appears on the LCD screen The LCD screen also displays the total number of errors and events currently stored in the event log Press the Enter button to access the most recently logged event 5 Press the or button to display each event in the log Press Cancel when done Chapter 3 Autoloader Administration 49 Note Errors will show as X X YY YY repr
44. ot save the changes Chapter 3 Autoloader Administration 43 Autoload Mode Note Autoload mode is only applicable if the autoloader is in Sequential mode This option turns Autoload mode on or off When the autoloader is powered on and Autoload mode is on the autoloader automatically loads the cartridge from the lowest numbered full slot into the tape drive When Autoload mode is off no cartridges are automatically loaded at power on To access this option follow these steps 1 From the Home Screen or main menu press the or button until Configuration appears on the top line of the LCD screen 2 Press the Enter button to select Press the or button until Autoload Mode appears on the LCD screen The second line on the LCD screen indicates the current status either On or Off 4 Press the Enter button The LCD screen indicates whether you are about to turn Autoload mode on or off 5 Press the Enter button to accept the change to Autoload mode or Cancel to exit and not save the changes 44 Autoloader Administration Chapter 3 Updating Firmware Caution Do not power cycle or reset the autoloader during the upgrade process Doing so could cause the autoloader to become inoperable Using HP Library amp Tape Tools You can download autoloader and drive firmware using the HP Library amp Tape Tools diagnostic utility This utility may already be installed on your server If not you can down
45. oubleshooting Table Problem Solution Cannot write to or read from Make sure that the cartridge is write enabled move the write tape protect switch to the enabled position Make sure that the cartridge is a DLTtapelV that has not been written using an incompatible format The drive can read but not write a DLT 4000 formatted tape Make sure that the cartridge has not been exposed to harsh environmental or electrical conditions and is not physically damaged in any way Many backup applications do not read or write to cartridges that were created using a different backup application In this case you may have to perform an erase format or label operation on the cartridge Make sure you understand any data protection or overwrite protection schemes that your backup application may be using which could prevent you from writing to a given cartridge Retry the operation with a different known good tape Clean the tape drive See Cleaning the Tape Drive on page 36 Chapter 4 Diagnostics and Troubleshooting 57 Table 4 Troubleshooting Table Problem Solution SCSI ID Changed drive SCSI ID but Make sure that all SCSI devices on the same bus have unique ID the host server does not numbers recognize the new ID If the SCSI bus is narrow 50 pin only SCSI IDs O through 7 are available Make sure that you cycle power on the autoloader after changing the SCSI ID Reboot the host server Autoloader performance Th
46. r and drive firmware Brand and model of your host computer Brand and model of your SCSI host adapter Autoloader drivers and backup software that you are using and the version number s 80 Contacting HP Customer Support Appendix B Backup Software Support While the autoloader product itself is supported by Hewlett Packard all software products are supported by individual software vendors When contacting the software vendor for support you will need the following information m Your name and telephone number Product name release number operating system build and serial number Detailed list of error messages reported Configuration files and log files related to the problem Screen dumps if applicable Explanation of how to reproduce the problem if possible Events that may have contributed to the problem recent operator actions recent events in the software or the system and recent changes to the computer system software or network environment HP Telephone Support Appendix B To obtain technical assistance call the support representative nearest you North and South America Note For the latest list of phone numbers for HP Customer Support see htip www hp com go support Phone charges may apply Argentina 541 778 8380 Brazil 011 829 6612 Canada 905 206 4663 Chile 800 360 999 Mexico 800 427 6684 Contacting HP Customer Support 81 82 m United States 970 635 1500 Monday
47. r data cartridge is reloaded that data cartridge might be contaminated If this occurs check that the data cartridge can be read back up data from the suspect cartridge to another cartridge and then discard the suspect cartridge Indicates that 250 tape motion hours have passed since you last cleaned the tape drive Clean the tape drive See Cleaning the Tape Drive on page 36 for instructions Make sure you are using a DLT vs80 compatible cleaning cartridge See page 36 Contact your service representative m You attempted to load incompatible media into the tape drive Ensure your media and format is compatible with a DLT vs80 tape drive See page 29 for more information m Media with the DLT 4000 format was loaded into the tape drive The data is readable but the media must be bulk erased before the tape drive can write to this cartridge Diagnostics and Troubleshooting 59 Table 4 Troubleshooting Table Problem Solution Media is rejected by the tape I You attempted to load media with an invalid format DLT 7000 drive Restore from tape NOT or DLT 8000 an improperly degaussed cartridge an invalid successtul cartridge type DLTtape Ill or non DLT1 cleaning cartridge or the tape drive read write head is dirty The tape drive rejects the cartridge in these cases If the cartridge format or cartridge type is invalid replace the cartridge If the read write head is suspected as being dirty clean the drive
48. ranty Information 85 86 Warranty Information TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE THE CUSTOMER S SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Appendix B A accessories 14 altitude specifications 73 Asia Pacific telephone support 83 autoloader registration 78 autoloader accessories 14 autoloader installation 8 autoloader reset 40 autoloader test 48 back panel 11 backup software SCSI host adapter support 21 bulk erasing 29 56 C cable connection 19 cables SCSI 53 cartridge use 29 cartridges exporting 31 importing 30 loading 32 maintaining 35 unloading 33 write protecting 34 choosing a location 12 circular mode 43 cleaning drive 36 cleaning cartridge 30 36 37 56 59 60 75 cleaning the drive 36 configuring the autoloader reset 40 SCSI IDs 41 connecting the autoloader 19 control button 27 conventions typographical 2 customer support 78 86 Asia Pacitic 83 Europe 82 North and South America 81 cycle count 49 data cartridge bulk erasing DLTtape IV media 29 56 DLT description 75 dimensions 75 length 75 write protect 34 data cartridges capacity 9 operating temperature range diagnostic utility 45 diagnostics 45 DLT media
49. ration An example of this display is shown below Figure 10 Home Screen Drive Loaded 0 D a READY CLEAN MEDIA ERROR ACTIVITY DRIVE ATTENTION Drive loaded 18 456 8 CANCEL PREVIOUS MEXT ENTER Chapter 2 Operating the Autoloader 25 LED Indicators The Operator s Panel includes four LED indicators that provide a variety of information as detailed in the following table Table 2 LEDs LED Color Description Ready Activity Green Illuminated when power is on Blinking whenever there is tape drive or autoloader robotics activity Clean Drive Amber Illuminated when the tape drive needs to be cleaned Indicates that 250 tape motion hours have passed since the last cleaning The LED turns off when cleaning is successtully completed See Cleaning the Tape Drive on page 36 Media Attention Illuminated if a media related error has occurred The offending cartridge will also show a in the cartridge inventory display for the corresponding slot This condition can be the result of faulty or improperly degaussed media media that has been previously written in an invalid format such as DLT 7000 or DLT 8000 dirty read write heads in the tape drive an invalid cartridge DLTtape III or non DLT1 being inserted If these symptoms occur on multiple known good cartridges consider cleaning the tape drive See Cleaning the Tape Drive on page 36 If a particular cartridge causes these symptoms repeatedly that cartridge
50. reen or main menu press the or button until Commands appears on the top line of the LCD screen Press Enter to select Press the or button until Load Cartridge appears on the LCD screen Press the Enter button to select Press the or button until the desired slot number appears on the LCD screen and press the Enter button The slot number you select indicates the cartridge to be loaded into the tape drive Note Only slot numbers that contain cartridges are displayed 5 Status messages will be displayed while the cartridge is loading Drive Stopped will be displayed when the operation is complete 6 Press the Cancel button to return to the Home screen when you are done loading cartridges 32 Operating the Autoloader Chapter 2 Unloading Cartridges This option unloads the cartridge from the tape drive into its original slot To use this option follow these steps 1 From the Home Screen or main menu press the or button until Commands appears on the top line of the LCD screen Press Enter to select 2 Press the or button until Unload Cartridge appears on the LCD screen Press the Enter button to unload the cartridge from the tape drive 3 Status messages will be displayed while the cartridge is unloading Drive Empty will be displayed when the operation is complete 4 Press the Cancel button to return to the Home screen when you are done loading unloading cartridges
51. requency 50 60 Hz NOTE Locate the AC outlet near the autoloader The AC power cord is the product s main AC disconnect device and must be easily accessible at all times 0g 2 Air quality Minimal sources of particulate contamination Avoid areas near frequently used doors and walkways stacks of supplies that collect dust printers and smoke filled rooms CAUTION Excessive dust and debris can damage tapes and tape drives Clearance Minimum of 15 cm 6 inches Minimum of 31 cm 12 inches Minimum of 5 cm 2 inches 12 Installing the Autoloader Chapter 1 Unpacking the Autoloader Before you begin clear a desk or table so that you can unpack the autoloader You also need to select an open 2U computer rack location or choose a desktop location near the server that is to be the host for the autoloader Caution If the room in which you are working differs from the temperature in which the autoloader was shipped or stored by 30 F 15 C or more let the autoloader acclimate to the surrounding environment for at least 12 hours before opening the shipping carton Unpack and inspect the autoloader for shipping damage by doing the following 1 Clear a table or desk so that you have room to unpack the autoloader 2 Inspect the shipping box for damage If you notice any damage report it to the shipping company immediately 3 Open the shipping box and remove the accessories package Set the accessories package aside for
52. resentative if a cartridge is stuck in the drive 1 Move the power switch on the front panel to the OFF position You may need to use the tip of a pen or similar item to move the recessed power switch 2 Remove the power cable and SCSI cables from their connectors on the back panel of the autoloader WARNING To prevent injury disconnect the power and SCSI cables before removing the autoloader cover and keep fingers away from the fan 3 If applicable remove the autoloader from its rack slot and place it on a table or other clear work surface 4 If the autoloader is rackmounted use a screwdriver to remove the front cover screws that secure the mounting brackets from both sides of the autoloader see Figure 5 on page 16 62 Diagnostics and Troubleshooting Chapter 4 5 Loosen the autoloader cover by removing the five screws on the back of the autoloader and the screws on each side of the autoloader Figure 15 Remove Indicated Back Cover Screws 6 Remove the top cover by lifting it from the back and easing it out from under the front panel display cover Chapter 4 Diagnostics and Troubleshooting 63 7 Remove the cartridge carrier that contains the tape you want to remove by lifting the carrier up and out of the autoloader Note To remove the carrier directly in front of the mail slot gently rotate the carousel counterclockwise by moving the belt or carriers until the carrier is no longer in front of the mail slot
53. rror persists contact support personnel Note When the error appears on the LCD screen it will show as error 81 for example When you view the error from within the error log it will show as 3 0 81 To view the error log follow these steps 1 From the Home Screen or main menu press the or button until Information appears on the top line of the LCD screen Press the Enter button to access the available options Press the or button until View Error Log appears on the LCD screen Press the Enter button to access the most recently logged error message 2 3 4 5 Press the or button to display each error in the log 6 Press Cancel when done A description of each of the error codes is provided in the following table Table 5 Error Codes Error Code Description Details Invalid command error This error indicates that the autoloader received an undefined command or an invalid parameter with a command Device status not suitable to If the robotics are busy some commands cannot execute this command be executed at the same time This error indicates a probable violation This is not an error condition but does result in busy being reported to the host for the requested SCSI command 66 Diagnostics and Troubleshooting Chapter 4 Table 5 Error Codes Error Code Description Details Inventory not valid The cartridge inventory is not valid because of manual changes or previous f
54. rtridges on page 62 Chapter 4 Diagnostics and Troubleshooting 55 Table 4 Troubleshooting Table Problem Solution Tape stuck in drive Power cycle the autoloader allow it to complete initialization may take as long as 10 minutes and then retry unloading the tape using the autoloader Operator s Panel controls Make sure that the backup software is not reserving the slot or preventing the tape drive from ejecting the cartridge The backup software needs to cancel the reservation and any hold it has on the tape drive Temporarily disconnecting the autoloader from the host server and power cycling the autoloader eliminates the host and its software as a problem source If these procedures do not resolve the issue contact your service representative Failures with reused Quantum m The degaussing may not have been sufficient to fully erase the DLT formatted degaussed data If this happens use another cartridge preferably a new cartridges unformatted DLT Type IV cartridge before suspecting other system components Cleaning or data cartridge Make sure you are using cleaning and data cartridges that are incompatible with drive compatible with the drive The autoloader automatically unloads incompatible cartridges to their original slots the Media Attention LED flashes and an exclamation point appears in the inventory display for the indicated slot number 56 Diagnostics and Troubleshooting Chapter 4 Table 4 Tr
55. sia 60 3 295 2566 m New Zealand 64 9 356 6640 m Penang 1 300 88 00 28 m Philippines 63 2 867 3551 m Singapore 65 272 5300 E Taiwan 886 2 717 0055 m Thailand 66 2 661 4000 E Vietnam 84 0 8 823 4530 Elsewhere Contact your authorized HP dealer distributor or the nearest HP sales and service office 84 Contacting HP Customer Support Appendix B Warranty Information HP Products HP StorageWorks vs80 1 8 Autoloader Duration of limited warranty One year Appendix B 1 HP warrants HP hardware accessories and supplies against defects in materials and workmanship for the period specitied above If Hewlett Packard receives notice of such defects during the warranty period Hewlett Packard will at its option either repair or replace products which prove to be defective Replacement products may be either new or like new HP warrants that HP software will not fail to execute its programming instructions for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such detects during the warranty period HP will replace software media that does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted customer wi
56. tion 78 rack requirements 16 rear panel features 11 registering the autoloader 78 registering your product 78 resetting the autoloader 40 S SCSI cabling 53 SCSI IDs changing 41 53 Logical Unit Numbers LUNs 9 41 53 SCSI requirements 9 service options 79 service representative 19 80 setting SCSI IDs 41 software compatibility 21 specifications air quality 12 altitude 73 clearance 12 DLT formatted capacity 75 media cartridge life 75 media shelf lite 75 humidity 12 interface 72 location 12 media 75 number of slots 72 physical 72 room temperature 12 standalone requirements 12 storage capacity 72 tape drive 74 temperature and humidity 73 vibration 73 weight 12 storage capacity 72 stuck tapes 62 supplies and accessories 86 support packs 79 system test 48 T tape cartridge bulk erasing DLTtape IV media 29 56 DLT description 75 dimensions 75 length 75 tape cartridges 75 tape drive specifications 74 tape formats DLT 4000 29 59 DLT 7000 26 60 DLT 8000 26 60 88 Tape Tools 21 45 tapes 29 stuck 62 temperature and humidity spec itications 73 test system 48 troubleshooting 53 troubleshooting table 55 typographical conventions 2 U unloading cartridges 33 unpacking the autoloader 13 using cartridges 29 V verifying the connection 21 vibration specifications 73 W warranty 2 85 warranty options 79 write protecting tapes 34 89 90
57. to change the SCSI ID of the autoloader before you can use the autoloader Select an unused SCSI ID See the manuals for the other devices on the SCSI bus or your operating system to determine which SCSI IDs are currently in use If the autoloader is attached to a narrow 50 pin SCSI bus only SCSI IDs O through 7 are available See Changing the SCSI ID on page 41 for instructions m SCSI Cabling Verify that all SCSI cables are securely connected at both ends Check the length and integrity of your SCSI cabling The total length of all cables connected to a SCSI bus must not exceed 6 meters 19 feet for a SCSI 1 SE bus 3 meters 10 feet for a Fast SCSI Narrow or Wide or an Ultra SCSI Narrow or Wide SE bus 12 meters 40 feet for an LVD bus with multiple devices or 25 meters 82 feet for an LVD bus with a single device The length of the internal SCSI cabling inside the autoloader is 30 cm 1 ft This length must be included in any calculations of cable length Try replacing suspect cables with known good cables E Termination If the autoloader is the only SCSI device other than the SCSI host adapter on the selected SCSI bus it must be terminated Likewise if the autoloader is physically the last SCSI device on the SCSI bus it must be terminated Only the devices physically at the beginning and end of the SCSI bus should be terminated Refer to the manuals supplied with other devices on the SCSI bus for information on enabling
58. to the maximum data transfer speed and maximum cable lengths of the SE bus The autoloader is NOT compatible with a standard differential Diff SCSI bus also know as High Voltage Differential HVD SCSI The autoloader is compatible with a narrow 50 pin SCSI bus using a customer supplied 68 pin to 50 pin adapter that terminates the unused 18 pins These adapters are sometimes labeled high byte termination Installing the Autoloader 9 Product Overview Figure 1 Front Panel Controls e e READY CLEAN MEDIA ERROR ACTIVITY DRIVE ATTENTION nn O O Q CANCEL PREVIOUS NEXT ne siordgeVYons 1 3 cuioloceder 10 Installing the Autoloader Chapter 1 Figure 2 Rear Panel Overview 68 pin SCSI connectors Chapter 1 Installing the Autoloader 11 Choosing a Location Choose a location that meets the following criteria see Technical Specifications on page 71 for more information on specifications Table 1 Location Criteria Standalone Select a location that is flat sturdy level and close to a requirements host server Do not place the autoloader on the floor or other carpeted surfaces CAUTION Do not place the autoloader on its side or upside down or stack items that weigh more than 15 KG on fop of the autoloader Rack Standard 19 inch rack with 2U of clearance requirements Room 10 35 C 50 95 F temperature 20 80 RH non condensing Power source m AC power voltage 100 127 VAC 200 240 VAC m Line f
59. tton until Reset appears on the LCD screen 4 Press the Enter button to reset the autoloader After initialization the autoloader returns to normal operation and displays the Home screen 40 Autoloader Administration Chapter 3 Changing the SCSI ID This option changes the SCSI ID the autoloader uses The autoloader operates as a single SCSI device with two Logical Unit Numbers LUNs one LUN 0 is for the tape drive and the other 1 is for the autoloader robotics The default SCSI ID is 5 You should only need to change the SCSI ID if there is another device on the SCSI bus with the same SCSI ID To access this option follow these steps 1 From the Home Screen or main menu press the or button until Configuration appears on the top line of the LCD screen Press the Enter button to select Press the or button until Change SCSI ID appears on the LCD screen The second line displays the current SCSI ID 4 Press the Enter button The second line on the LCD screen displays New ID Press the or button until the desired SCSI ID is displayed Press the Enter button The LCD screen displays Please Cycle Power Note The autoloader will not respond to input from the operator panel until the power has been cycled 7 Turn off the autoloader After a few seconds turn it back on again The selected SCSI ID is now in effect Note If you changed the SCSI ID you may also need to cycle power on t
60. utlet page 19 Power the autoloader on to ensure it passes the power on self test 8 Set the SCSI ID for the autoloader if necessary page 41 9 Set up the host and verify the connection page 21 8 Installing the Autoloader Chapter 1 Understanding Autoloader Features The autoloader is a SCSI 2 Low Voltage Differential LVD data storage device that incorporates a Benchmark Storage Innovations DLT vs80 tape drive and eight tape slots The autoloader operates as a single SCSI device with two Logical Unit Numbers LUNs one for the tape drive 0 and the other for the autoloader robotics 1 The autoloader uses up to eight DLTtape IV data cartridges providing a maximum formatted capacity of 640 Gigabytes and a sustained data transfer rate as high as 360 MB per minute assuming a 2 1 compression ratio The autoloader is compatible with most operating systems and environments that support the SCSI interface but requires either direct support from the operating system or a compatible backup application to take full advantage of its many features SCSI Requirements Chapter 1 The autoloader incorporates a wide SCSI 2 Low Voltage Differential LVD SCSI bus but may also be attached to a Single Ended SE SCSI bus Make sure your SCSI host adapter or controller supports these standards If you connect the autoloader to an SE SCSI bus or if there are SE devices attached to the same SCSI bus the autoloader s performance is limited
61. xported a data cartridge to make room for the code update cartridge be sure to import the cartridge to its original slot See Importing Cartridges on page 30 for instructions Note After a firmware update the firmware revision displayed on the LCD will not be updated until the autoloader is power cycled Chapter 3 Autoloader Administration 47 Running the Autoloader System Test Caution Running the system test for extended periods of time will reduce the life of your autoloader To maximize product life use only when necessary The System Test option cycles the autoloader through the process of loading calibrating and unloading all cartridges in the carousel Running a System Test verifies the operational soundness of the autoloader and tape drive The System Test continues indefinitely until you press the Cancel button All regular backup or restore operations are suspended while a System Test is in progress To run a System Test 1 From the Home Screen or main menu press the or button until Diagnostic appears on the top line of the LCD screen Press the Enter button to select System Test will now be displayed Press the Enter button to begin the test The Test Count displays the number of load calibrate unload cycles that have been completed during the test 4 Press the Cancel button to end the test 48 Autoloader Administration Chapter 3 Retrieving Information About the Autoloader The Information me

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