HP Volume 23 User's Manual
Contents
1. RM 1 00 13 01 0CN RM 1 00 14 01 OCN RM1 0101 O50CN RM 1 0102 050CN HP LaserJet 4200 4300 printer broken fuser latch Fuser latches have been breaking before the end of the tuser s life The latches in question are the blue grasping latches at the back of the printer used to insert the fuser into position and lock it in place The latch closest to the gear or drive side of the fuser is most commonly discovered to be broken Symptoms associated with this issue are a noticeable crack on the latch see picture top right and a resulting break that may cause a grinding noise and paper jams A production countermeasure implemented in October of 2003 consists of a triangular tab in the middle of each latch to help reinforce the plastic in the stress area most susceptible to breaking see diagram bottom right The part numbers have rolled Field action Please replace fusers that exhibit cracked or broken latches part numbers are below New part number Q2425 69009 Q2425 69010 Q2429 67903 Q2429 69003 Q2430 67903 Q2430 69003 Q2431 6901 1 Q243 1 69012 Q2436 67904 Q2436 69004 Q2437 67904 Q2437 69004 RM 1 00 1 3 O40CN RM 1 00 14 040CN RM1 0101 070CN RM1 0102 070CN Part description 4200 110 V fusing assembly 4200 220 V fusing assembly 4200 110V maintenance kit 4200 110V exchange maintenance kit 4200 220V maintenance kit 4200 220V exchange maintenance kit 4300 110 V exchange fusing assembly 4300 220 V exchange f2. from trays 2 and 3 since the media moves fastest to registration from these trays However it these mechanisms are not working at any speed the error occurs from all trays HP Color LaserJet 9500 printer updates Poor fusing after PowerSave Atter spending several hours in PowerSave mode the printer may produce output with toner improperly fused to the page Output may not improve until 20 to 50 pages have been printed or the printer undergoes a power cycle This issue is most commonly seen when the printer is first used in the morning atter spending the night in PowerSave mode The following conditions must be met in order for this issue to occur The PowerSave setting must be High this is the detault setting for 220 volt printers The ambient room temperature must be less than or equal to 60 F 15 C The printer must spend six to eight hours in PowerSave mode shorter or longer periods of time will not cause this issue To workaround this issue change the PowerSave setting to Low following the steps below 1 From the printer control panel press Select V to access the menu 2 Navigate down the menu to CONFIGURE DEVICE and press Select v 3 Navigate down the menu to RESETS and press Select v 4 Navigate down the menu to POWERSAVE and press Select v 5 Navigate down the menu to LOW and press Select v Because the Low setting does not meet Blue Angel energy saving requirements tor Germany t
3. Workflow there is no need to register again Installing current Chai JAR files To complete the installation of DSS Workflow 1 1 you must re install the most current Chai JAR tiles Follow the steps on page 13 for uninstalling the tiles except click Install Selection rather than Uninstall Selection in step four Make sure that you install the Chai JAR files in the following order 1 hp_laserjet_dynamicmenus_30aq_1 3 jar 2 hp_laserjet_dssauth_30a_3 75x jar 3 s_hp_dssworkflow_4100_9000_ 2024 jar DSS Workflow Firmware Version 3 757 1 0 first release 3 779 1 02 000 HP AutoStore Firmware Version 3757 0 202 3 779 1 01 fall release 2003 DSS Digital Sending Services updates Firmware and DSS compatibilities Questions have arisen concerning which firmware versions are compatible with which DSS sottware versions The table below details DSS Workflow and HP AutoStore versions and the firmware versions with which they are compatible JAR files must be installed during the installation of DSS Workflow or HP AutoStore The JAR files are installed in the following directories DSS Workflow C Program Files Hewlett Packard HP DSS Workflow HPDSS ChaiJars 4100_9000 HP AutoStore C Program Files NSI AutoStore ChaiJars If earlier versions of the JAR files have been installed they will need to be removed before installing newer JAR files Please refer to the install guide on how to install the fil
4. cusadenca qonctina chon E E ache atlas chon E A T EE 8 Control panel stuck at CALIBRATING 0 cecien ccecisansteniuascseesaenscoatmasecaastataeacsaaiaeanweaeasemeeeis 9 PETOT otsa occ ec E E cones caueneusecasacac E E 10 Poor fusing after PowerSave Cia cantcansneetaatadentaaraiim eta Joedetumsubnoteeenauaianduedstenenauatassuetstcnmcetenatens 11 Recurring REMOVE AND SHAKE lt COLOR gt CARTRIDGE messag cccceeeeceeeeeeeeeeeeeeeees 12 DSS Digital Sending Services updates 4 cccreseveseveseresniesee rectors eeateieseietensdere aerate eee 13 DSS Workflow version 1 1 update ccccccccsesssccceeceeeeecceeeeaueesceceeesueeeeccsseaueeeeeeeseaaneeeeeess 13 Firmware and DSS compotibilities 125 0ncnrsvedecenednsacenedudanereseduanadeadaanedenaninddenenasddensaeanenenedonaes 14 How o access HP Laserjet MaiNiNgecsieeisriereiroriricorsries i korica orioa NEE NEEE ETENN 15 For Public Distribution inven ft HP LaserJet 4200 printer torn fuser film service note Some users of the HP LaserJet 4200 series printer have experienced printing problems caused by delaminated or torn film on the product s fuser and occurring before the end of the tuser s 200 000 page life The cause of the tearing film is a flange component set at an excessively angled position on some units This issue has been corrected and all fusers produced subsequently will have a proper tlange component in place Below is an example of print quality prob
5. during transport The motor on the T cartridge drive assembly is not working properly either electrically or mechanically The toner outlet on the bottom of the print cartridge did not open properly when it was installed in the printer or the outlet is otherwise blocked 12 DSS Digital Sending Services updates DSS Workflow version 1 1 update 3 Click Browse and navigate to where the Chai JAR tiles are stored By default they are located in C Program Files Hewlett Packard HP DSS Workflow HPDSS ChaiJars DSS Workflow version 1 01 must be updated to version 1 1 Please carefully follow the steps below to update the software Uninstalling Chai JAR files IMPORTANT The Chai JAR files need to be uninstalled in the same order that they were installed The following steps explain how to uninstall the printer s Chai files You must uninstall the Chai 1 hp_laserjet_dynamicmenus_30a_1 3 jar files before installing the new DSS Workflow 2 hp_laserjet_dssauth_30a_3 75x jar version 3 s_hp_dssworktlow_4100_9000_ 2024 jar 1 From the Windows Start menu select Programs Hewlett Packard Remote Chai 4 After selecting the first tile highlight the IP Loader and click Remote Chai Loader to address in the Device List area and then open the Remote Chailet Loader dialog box click Uninstall Selection to uninstall the first Chai JAR tile Repeat this process to uninstall the second and then the third Chai JAR files making s
6. print cartridges with damaged pull strips The error message is likely to appear for these cartridges as well when toner runs low in the image drum Only a small percentage of cartridges within the indicated lot code range will exhibit this issue Do not replace all cartridges within the range only those that exhibit the torn strip or error message HP Color LaserJet 9500 printer updates The image below shows what a typical failing cartridge pull strip looks like compared with a good cartridge The cartridge is shown with the shutter pulled back in the installed position Torn Mylar strip tailing cartridge Mylar strip in good condition Print cartridge Mylar strip in poor and good condition Background information When a new image drum is installed in the printer it is primed with a limited amount of toner As soon as the automatic toner replenishment ATR sensor detects that the toner to carrier ratio in the image drum is low it requests that toner be transterred from the print cartridge to the image drum If the ATR sensor does sense a change to the toner carrier ratio the message REMOVE AND SHAKE lt COLOR gt CARTRIDGE is posted on the control panel assuming that shaking the cartridge will help transfer toner from the print cartridge Reasons for the ratio not changing include Toner is bound in the print cartridge This is most likely to occur if the print cartridge was exposed to high temperatures
7. the commands are e Alter storing a large number of jobs on the reversed pages are rotated incorrectly hard drive the printer may generate a e 49 0E00 error when printing some PDF tiles 49 4C06 error when printing a menu map with the PostScript driver e An endless calibration loop may occur when e u prints italicized with certain PostScript a CPR color plane registration retry is typetaces followed by an internal request for e Images printed from tray 4 may be offset calibration beyond what the SET REGISTRATION control e Slow printing with PCL 5c occurs when a panel setting can adjust foreground color is selected and the current e CMYK images have a difficult time printing palette at the time of selection has a highlights below 10 percent DirectByPixel raster format Printer displays a 49 FFO6 error when a single user has 10 or more private stored jobs and selects to print ALL PRIVATE JOBS Certain PostScript tiles generate a 49 4C02 error Bold PostScript text from Macintosh systems does not render properly Using the Multifunction Finisher and printing Face Up or Face Down the job flips orientation within the first couple of pages or after an internal calibration Some PDF files placed in Quark Xpress may cause a PostScript error e Sending a large number of fonts to the hard drive causes a 49 0508 error when printing the PostScript font list Inability to upgrade firmware using the HP LaserJet Utility on the
8. HP LaserJet printer product update March 2004 Volume 23 Ti Spring is arriving in HP LaserJet Land As the world economies improve we are confident that sales and the resulting need for quality support will increase We feel that this year more Ys wat CS A A XX SEG i SESI Xe LULA customers will adopt color in the office Excitement over our new line of HP Color LaserJet printers grows as we continue working to develop new products Thank you for your continued support Inside HP LaserJet 4200 printer torn fuser film service note c ccc eeecccccccceeeeeecececeeeeeeeeceeeeaeeeseeeeeeeaaeeees 2 HP LaserJet 4200 4300 printer broken fuser latch cccccccccccceeeeeeeeeceeeeeeeeeeceeesseeeseeseeaaaneees 3 HP Color LaserJet 3500 3700 printer updates cccccceeccccec ee eecceeceeeeceeeaeeeeeesseeeeeessaeeeeeeeaneeess 4 WO AAS E E A E A E E E E E EEEE E EET 4 Noisy black toner cartridge drive clutch asa lt iccesadshaccundedeces seeds dectecdideckeods tesbuciaeer veadetacinelideaeats 6 Causes of wear on the image transfer belt cccccceesseeeecccceeeeeesseeeeeeeeeeeeeeesseeeeeeeeeeeeeeeeaaaas 6 A S a E E A E eateeat eatenienn 6 Color plane mis registration after installing new ITB cccccccccccceesseeeeeeeeeeeeeeseasseeeeeeeeeeeeeeaaaes 7 HP Color LaserJet 9500 printer updates cccccceccccccceeeccceeaeeeeceeeeeeeceeeeeeeeessaeeecessaeeeeeeeaneneees 8 PIRI CS FO e sc ces
9. Macintosh platform Resolution of this issue will occur after upgrading this firmware version using a program other than the HP LaserJet Utility PostScript errors may occur when printing DCS tiles created from a non HP scanner HP Color LaserJet 9500 series printer HP Color LaserJet 9500 printer updates 8 HP Multifunction Finisher C8088A firmware revision 031212 R Changes have been made improving performance with a single sheet job In addition the following issues have been addressed e The stacking tray moves down to a position lower than specitied when the accumulator ejects sheets during a three page print job e The alignment plate moves forward during a rear side adjustment when normal stacking mode is set to OFFSET e The alignment plate does not open appropriately before receiving the first sheet during staple mode when media printed after a long interval stacks on the accumulator Stapler Stacker C8085A firmware revision 031218_R e Multiple changes have been made to enhance auto tlushing after a jam condition e Changes were made to send pages not supported by the Face Down bin to the Face Up bin e Changes have been made to help address certain scenarios that may cause 13 12 13 13 12 02 13 12 25 and 13 12 0D jams e The paper offset for A4 paper size in landscape orientation and A3 paper size has been reduced to a half inch In addition the following issues have been addresse
10. P Internal Employees those who sit inside the HP firewall e http learn hp com offers courses in both Web based and instructor led formats search for LaserJet Web based courses should always be available for download instructor led course availability varies according to course demand Learn hp com will track your learning progress and keep a record of the courses you ve taken The Learning Utility is a training repository in which course materials are stored If you can not tind what you are looking for on learn hp com check out this internal site You must use the Browse LU search tool to locate courses and search for LaserJet This tool will not track your courses or provide you with a learning record so searching via learn hp com first is recommended There are three servers available for the Learning Utility Americas htto learning 1 americas cpacorp net EMEA hitp learning2 emea c A P http learning4 asiapac hp com The Services Media Library is not an official training Web site but with animated job aids videos and computer simulations it is a useful tool to help you better understand HP products The animations can be run from the main server or downloaded to your computer for more convenient access http learning 1 americas cpqcorp net wbt e9 10200 wb detault htm Check out the Procedures section under the product of your choice 15 Microsoft and Windows are U S regist
11. ar the error 2 Check the registration assembly for damage or jammed media 3 Ensure that the gear train on the registration drive assembly functions correctly 10 4 Use the control panel COMPONENT TEST to ensure test motor M11 functions correctly 5 Check connectors J3036 on the registration motor and J117 on the DC controller PCA 6 Replace the registration motor if the motor fails the component test 7 Replace the DC controller PCA Background intormation The high voltage contacts for the secondary transfer roller are located on the secondary transfer assembly Using the cams on the bottom of the secondary transfer assembly these contacts move into place against the secondary transfer roller every time a page is printed The cams are engaged by firing a solenoid which engages the clutch mechanism on the secondary transfer assembly The timing for moving the high voltage contacts into place varies because depending on the media source selected media moves at a different speed prior to registration Tray 1 feeds at 5 speed trays 2 and 3 feed at 1 5 speed and tray 4 feeds at full speed If the solenoid or clutch cannot move the secondary transfer roller high voltage contacts into place once the media has reached the registration assembly a 59 E0 error posts on the control panel Just prior to the 59 E0 error a 41 19 secondary transfer high voltage error posts in the event log The error is most likely to occur
12. cedes the 59 E0 error in the event log A 41 19 error typically indicates that the error is associated with the secondary transfer assembly Another indication that this assembly is at fault is that the error only occurs when printing from trays 2 and 3 To determine if the secondary transfer assembly is causing the errors tollow the steps below 1 Cycle the printer off and on to clear any errors 2 Open the front door of the printer and lower the green ITB lever It the secondary transfer assembly or secondary transfer roller is out of place the lever may not lower Do not force the lever as this may break other components 3 Remove the secondary transfer roller and inspect it for damage The end of the roller that sits at the rear of the printer is spring loaded ensure that the spring located between the blue plastic housing and the black bushing is present Replace the roller if it appears damaged or the spring is missing 4 Reinstall the roller and try printing from tray 2 or tray 3 If the error persists replace the secondary transfer assembly 5 Check connectors J3030 on the registration motor and J121 on the DC controller PCA 6 Replace the DC controller PCA It the error occurs from all trays including trays 1 and 4 and no 41 19 error is listed on the event log the printer is most likely experiencing a registration motor error Follow the troubleshooting steps below 1 Cycle the printer off and on to cle
13. d e Landscape oriented documents are stapled in the wrong location e TOO MANY PAGES TO STAPLE does not clear from the control panel without a power cycle e When printing to the Face Down bin using long media 11 by 17 or A3 the pages start to output to the Face Up bin Stacker C8084A firmware revision 031211_R e Speed for ejecting the paper to the Face Up bin has been increased to keep pages trom being pulled below the exit roller HP Color LaserJet 9500 printer updates The paper path will now halt motors to avoid ignoring a restart while ramping down with a sheet of paper coming Change to support noise and motor halting problems to help printers running at a lower speed Changes have been made to help address certain scenarios that may cause 13 12 0D and 13 12 02 jams In addition the following issues have been addressed When the stacker is detached the printer may hang while performing a media autoflush When printing to the Face Down bin using long media 11 by 17 or A3 the pages start to output to the Face Up bin Control panel stuck at CALIBRATING Some printers when powered on go through the typical warming up procedure but stop at the message CALIBRATING This also may occur when the printer enters a calibration cycle in the middle of a print job To troubleshoot this problem follow the steps below 1 Open the printer s front doors and lower the green handle 2 Open the pri
14. e clutch The black toner cartridge drive clutch CL2 may make a chattering sound that can occur early in a printer s life expectancy In order to stop the chattering noise insert the washer countermeasure as depicted below The washer s part number is XD1 1108 229CN Clutch shaft 90 tooth gear Electromagnetic clutch Washer countermeasure Black toner cartridge drive assembly a i F f Drive clutch location HP Color LaserJet 3500 3700 printer updates Causes of wear on the image transfer belt While the fuser s life is not dependant on media size or type one page of any size or type is considered one page of life media size type and printing mode can affect the lite expectancy of the ITB For the ITB letter sized media or smaller is considered to be the same size Media sizes larger than letter such as legal sized media decrease the life of the ITB due to the additional rotations required In addition use of the tollowing media types and printing modes decrease the life of the ITB e Best Gloss 1 e Gloss 2 e Gloss film e Best Heavy e Best Heavy 2 e Best Label e OHT 41 7 errors A 41 7 error may be displayed later in the life of some printers This error may be caused by several different factors please consider the following Ensure that the printing media complies with HP specifications Refer to the paper media guide http h20015 www2 hp com hub_search d
15. ered trademarks of Microsoft Corporation PostScript is a U S registered trademark of Adobe Systems Incorporated HP and the invent signature are trademarks of the Hewlett Packard Company All other brand and product names mentioned are trademarks or registered trademarks of their respective companies The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with respect to this information HEWLETT PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Hewlett Packard shall not be liable for any direct indirect incidental consequential or other damage alleged in connection with the furnishing or use of this information Copyright Hewlett Packard Company 2004 All Rights Reserved Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws First Edition March 2004 For more information visit our Web site at www hp com
16. es JAR files s_hp_dssworktlow_4100_9000_2022 jar hp_laserjet_dssauth_30a_3 75x jar hp_laserjet_dynamicmenus_30a_1 3 jar s_hp_dssworktflow_4100_9000_ 2026 jar or later hp_laserjet_dssauth_30a_3 75x jar hp_laserjet_dynamicmenus_30a_1 3 jar JAR Files s_hp_autostore_4100_9000_2021 jar hp_laserjet_dynamicmenus_30a_1 1 jar s_hp_autostore_4100_9000_ 2032 jar hp_laserjet_addressbook_30z 3 75x jar hp_laserjet_dynamicmenus_30q_1 3 jar 14 How to access HP LaserJet training Where is the one stop shop for HP LaserJet training information It depends on who is requesting the training Following are a few training resources based on audience Opportunities for HP Partners outside the HP firewall e The Learning Center accessed at htto vsslfpro compaq com plm is the main global resource for training content However it contains only Web based or self paced courses not instructor led courses HP Partners must obtain student ID numbers to use this site Use the following link to obtain an external account http vsslfpro zcce compag com Plm conta ct index html For HP employees trom any region to log on you must select North America as your region and enter an eightdigit employee number add leading zeros To search for courses select Available Courses and look under Printers Imaging Print Technology or Printers Laser e The Services Media Library is available on CD by subscription Partners with CSN COM acce
17. his is a temporary workaround 11 Lot code location Recurring REMOVE AND SHAKE lt COLOR gt CARTRIDGE message Some customers have experienced a recurring REMOVE AND SHAKE lt COLOR gt CARTRIDGE error message Approximately 200 pages after a new print cartridge is installed the control panel posts the error REMOVE AND SHAKE lt COLOR gt CARTRIDGE Following these instructions may clear the error for 10 to 20 pages but then the error message appears again This issue has been seen with original print cartridges shipped with the printer as well as with replacement print cartridges Please replace the print cartridge that is causing the error Cartridges with lot code 3D23XX or earlier have been identitied as having a defect which causes the automatic pull strip embedded in the cartridge not to release correctly when the cartridge is initially installed The lot code is found on the front of the print cartridge as indicated below in a format similar to other print cartridges e First digit year 3 2003 4 2004 e Second digit month A Jan B Feb e Third and fourth digits day e Fifth and sixth digits shift For example 3D23S1 indicates 23 April 2003 first shift In addition check the lot codes of the printer s remaining three print cartridges If any of the cartridges have a lot code 3D23XX or earlier check the clear plastic pull strip on the bottom of the cartridge under the shutter for damage Replace any
18. lems associated with the torn film Other indications that the film is torn include pieces of the film coming out with the printed output or the tuser area of the product Sprema Aminar Timely Are 03 2003 ioe A Daere Hibil rr Hier Poor print quality caused by torn fuser film HP LaserJet 4200 printer torn fuser film service note To determine if the fuser film is torn lift the fuser tray guide and examine the film Film in good condition appears as a solid gray roller tilm in poor condition exhibits the film sleeve shitting to the left and shredded film pieces If the film is torn replace the fuser When this issue occurs before the end of the fuser s 200 000 page lite customers are not charged for the fuser replacement For more information Please see service note number Q2425A 03 Torn fuser film Affected fusers are listed below Product Replacement numbers Serial number range part numbers Q2425A 110 V models GAA e e Q2427A USBNLO0001 99999 RM 1 00 1 3 040 904984 USBNM00001 99999 Q04464 USBNN00001 99999 Q2447A USBNP00001 99999 USBNS00001 99999 USBNX00001 99999 USDNLO0001 19672 USDNM00001 20855 USDNN00001 21009 USDNP00001 20810 USDNS00001 20698 USDNX00001 21024 220 V models USDFO000 1 99999 RM1 00 14 040 Old part number Q2425 69006 Q2425 69007 Q2429 67902 Q2429 69002 Q2430 67902 Q2430 69002 Q243 1 69009 Q2431 69010 Q2436 67903 Q2436 69003 Q2437 67903 Q2437 69003
19. nter s right ITB access door and remove the ITB 3 Locate the black plastic shutter that covers the calibration sensor Calibration sensor shutter 4 With the ITB access door open open and close the front right door As the door moves check that the black shutter moves back and forth 5 Ifthe shutter does not move make sure that the actuator arm located on the left side of the shutter is hooked into place Actuator arm 6 Reconnect the actuator arm if it is disconnected pull down on the end of the shutter and push the actuator arm into the hole on the end of the shutter The arm offen falls into place when the shutter is pulled down 7 Once the arm is reconnected manually push the shutter toward the front of the printer to ensure that the arm remains in place and that the shutter moves freely 59 E0 error The service manual indicates that a 59 E0 error is a registration motor error However the error may also be caused by the secondary transfer assembly since it is driven by the registration motor Please use the following troubleshooting steps when you encounter a 59 E0 error 1 Cycle the printer off and on to clear the error 2 Set each tray s paper type as Plain and load letter or A4 media in each tray HP Color LaserJet 9500 printer updates 3 Print an event log from either tray 1 or tray 4 if installed Note if the error occurs when printing from these trays and whether a 41 19 error pre
20. ocument jhtml lc en amp docName bpr01395 Separation pads can wear with age and use especially with rough media use Replacement part numbers are Tray 1 RC1 0939 O00CN Tray 2 RC1 0954 000CN Tray 3 RM 1 0827 000CN Pick up rollers can also wear with age and normal and rough media use Replacement part numbers are RC 1 1535 O00CN RM 1 073 1 OOOCN Tray Trays 2 and 3 Color plane mis registration after installing new ITB It a new ITB image transfer belt has been installed and color plane registration problems occur the shipping locks may not have been removed trom the ITB The photo below depicts the orange shipping lock on the left side of the ITB there is another lock on the right side Left ITB shipping lock HP Color LaserJet 3500 3700 printer updates HP Color LaserJet 9500 printer updates e When the control panel lock function is set to Firmware datecode 20040113 05 004 2 MAX with HP Web Jetadmin the paper tray settings may be altered by opening and closing a tray Firmware revision The 20040113 05 004 2 firmware revision is incorrectly when using a third party DIMM Objects and or text are missing or printed now available from HP at the following URL solution www hp com go clj9500_ firmware You may e When the PCL 5 pre punched media see improvements to the following issues atter command precedes the duplex command the installing the updated firmware output is correct When
21. see it the toner shutters open properly while the door closes Check whether there is any abnormal resistance when closing the door If any shutter does not open or you experience resistance shutting the door go to step two HP Color LaserJet 3500 3700 printer updates E i s EO n i a k F 5 b 5 gt E pie z f j Position of left rail guide If the door closes normally check the cartridge engaging tab on the right side of the front door If it is broken replace the tab part number RC1 1247 000CN Print cartridge engaging tab 2 It only one of the cartridge shutters does not open inspect the cartridge shutter and wire arm for damage Replace the cartridge if damaged 3 It the cartridge looks good go through the disable cartridge check and swap out toner cartridges to see if the issue follows the cartridge or stays with the slot Use the XX element of the error code to identify any changes once cartridges are swapped If the XX identitier tollows the cartridge replace it 4 Check to see whether the left rail guide is in place If not replace it rae Left rail guide 5 Check the left arm drum lock in the upper left of the printer If it is broken it will be in the down position i a 3 Leftarm f ine drum lock amp Tip of lock that may be broken Left arm drum lock Location of cartridge alignment knob and detail HP Color LaserJet 3500 3700 printer updates Reseat
22. ss can order the CD go to www hp com partners csn and log on Select Support Tools amp Information under the Technical Support heading click Technician s Toolbox at the top of the screen then select Order Now This tool provides animated job aids videos and computer simulations to help you better understand HP products D leaming center learing center Rretoome bo ha Laaerang Center whare pou will fied ihe latest sakta ere ard era ba Paes HE hii i ce To oe a i mr p ee F ATF E lA E Ai i iy fuer wont ieg ee Laren Cape ony all mae pou hp phar Baden balk ry a0 EPS tHg yai RET Pea oe ir kak Au ata ahaet i laka isali iiini p i ane 1E 5 n n e ron cere Paikan Bri ae ra r 6 Aa Feed Cet mia eee ee ire iaa iS Beima bo Oh yE H of a ining OMe aTi EPRE PAN pian a ie miit pour kt L heien ij menia iph l educotion be the ii mnb bpp BI mirana fi 7 ai last name Beer Faquanmeniac Requires binara d or hepa Core Feuer ere arian Couns eue ie Ugo peri Aur are Wied Pa Pi HP learning center How to access HP LaserJet training e In North America you may access HP LaserJet training information trom the Partnership Web at hitos partner americas hp com Select Training in the left navigation bar and then select Printing and Digital Imaging trom the Service and Support Training menu This site provides both Web based and instructor led training information Opportunities for H
23. the ITB Ensure that the levers are down and that the shipping locks are removed if the printer is new If the printer still shows the error measure the gap between the belt and the metal bracket on the bottom end of the ITB If the gap is 1 to 2 mm 04 to 08 inches then the ITB is in the correct position if the gap is 5 to 6 mm 2 to 23 inches then the ITB is alienated and in mono printing mode It there is a wide gap try rotating the large white gear on the bottom right of the ITB clockwise It may offer some resistance but the belt of the ITB should move closer to the metal bracket If the gear is broken or will not turn the ITB may need to be replaced It the gear is in good condition but opening and closing the door causes it to disengage then the ITB gear train may need to be replaced Check the cartridge alignment knobs on the lett side of the printer If the small white latch is missing or the black piece immediately behind it is broken the printer must be replaced This part may not be replaced in the tield due to the delicate alignment necessary to ensure correct cartridge positioning lf the piece is missing the door may have some difticulty in closing and alll of the cartridge shutters may not shut If all the other steps have been taken and this piece is identitied the printer must be replaced Black piece that holds white latch in place Cartridge alignment knob Noisy black toner cartridge driv
24. ure that you uninstall them in the correct order A Remote Chailet Loader Chailet Package Copy Class Files V Install Permanenti If the preceding steps do not uninstall the Chai JAR tiles you may need to initialize the hard disk on the printer However a hard disk M Target Devices initialization is not recommended until all other Device IP Hostname Add To Device List options are eliminated as it removes all information on the disk including address books and speed dial lists Device List Follow the steps below to initialize the hard disk 1 While powering on the device hold the Start button down until all 3 LED lights remain solidly lit 2 Release the Start button and press the lett arrow button to display INITIALIZE DISKS 3 Press Select v to initialize the disks Installing DSS Workflow 1 1 2 Type the IP address of the printer in the After uninstalling the Chai JAR files follow the Device IP Hostname box and click Add To steps below to install DSS Workflow 1 1 Device List 1 Run the file 190374339236111_hp_dss_workflow_eng lish_only exe DSS Digital Sending Services updates 13 2 Uninstall the previous version of DSS Workflow when prompted After uninstalling you may need to reboot the computer 3 Again run the file 19037433923611 1_hp_dss_workflow_eng lish_only exe The most current version of DSS Workflow is installed If you have already registered DSS
25. using assembly 4300 110V maintenance kit 4300 110V exchange maintenance kit 4300 220V maintenance kit 4300 220V exchange maintenance kit 4200 110 V fusing assembly 4200 220 V fusing assembly 4300 110 V fusing assembly 4300 220 V fusing assembly HP LaserJet 4200 4300 printer broken fuser latch Cracked fuser latch Reinforcing triangular rib Former break susceptible latch Current reinforced latch Fuser latch countermeasure diagram HP Color LaserJet 3500 3700 printer updates 10 92 XX error Some customers have experienced a 10 92 XX error at power on The error refers to a cartridge not engaging correctly and XX corresponds to the print cartridge causing the error e 00 Black print cartridge e O1 Cyan print cartridge e 02 Magenta print cartridge e 03 Yellow print cartridge There are several issues that can cause this error including e One or more cartridges not seated properly e Broken cartridge engaging tab on the right side of the front door e Damaged shutter arm on a cartridge e Missing or out of place left rail guide Broken left arm drum lock e ITB gears not aligned broken or disengaged e Broken ITB gear train e Broken cartridge alignment knob Troubleshooting First the cartridges should be reseated If this does not resolve the issue the following troubleshooting steps can help to determine the cause of the error 1 Close the door slowly and look inside to
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