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HP StorageWorks 1000 User's Manual

1. SEES n drive The WOW panel allows you to print a sample page which demonstrates the An remarkable output quality of your printer Use the Utility to z Select the printer puns Print a WOW sample page to see the printer s photo print quality Click WOW to begin e Check the ink level of the print cartridges Print a test page to check for clarity after cleaning or to verify that the printer can receive data and print from the computer correctly Clean the print cartridges when lines and dots are missing from your print out Calibrate the printer to align the print cartridges USB Name photosmart Find technical support via links to HP Customer Care Follow these steps Open the Utility using a e From the computer s hard drive open the Utilities folder then select HP PhotoSmart Macintosh Utility www hp com photosmart 61 hp photosmart 1000 color printer user s guide Cleaning the printer Materials you will need Before you begin make sure you have the following Cotton swabs or any soft material that will not leave fibers e Distilled filtered or bottled water e Paper to set the print cartridges on while you are cleaning Cleaning the print cartridges If you notice white lines or single color streaks on your prints the print cartridges may need to be cleaned Note You can also clean the print cartridges using the HP PhotoSmart Toolbox
2. Automatic two sided printing solutions on page 84 e The printer cannot establish communication with the other infrared device See Infrared IR solutions on page 86 e There is an error message on the printer s LCD See Error messages on page 87 www hp com photosmart 65 Software solutions Problem inserted the printer software CD but the computer could not read it hp photosmart 1000 color printer user s guide Possible cause The CD was not properly installed The CD player may be damaged The CD may be damaged Solution Reinsert the CD and try again Try inserting a CD that you know works If that CD does not work you may need to service your CD player If other CDs work but the printer software CD does not you may have a damaged CD You can download the printer software from the HP Web site or call the software distribution center See the inside back cover of this guide for contact information The software did not install correctly OR You need to uninstall the printer software for any reason continued on next page There may be a conflict with your virus protection program There may be a conflict with another software program There may be a conflict with a peripheral device connected to the printer Windows PC Remove the printer software and then reinstall it Insert the printer software CD into the computer Click Remove HP PhotoSmar
3. A Rear access door Remove this door to install the Two Sided Printing Module or to clear a paper jam Two Sided Printing Module optional accessory Install this module to enable the printer to automatically print on the second side of a piece of paper Note This picture shows the Two Sided Printing Module installed The Two Sided Printing Module replaces the rear access door For more information see Installing the Two Sided Printing Module optional on page 8 www hp com photosmart Printer parts USB port Use this port to connect the printer to the computer if you are using a USB cable Windows 98 Windows Me Windows 2000 or Macintosh hp photosmart 1000 color printer user s guide Front panel Tip LCD Read this window for information about the status of your printer Copies Use this button to select the number of copies you want to print Photo Size Use this button to choose the printed size for all selected photos Choose Photos Use this button to choose which photos you want to print or save from the memory card OK Yes Press this button to make a Cancel No selection or saa es to tion on t Press this button to stop AS printing or saving cancel a selection or answer no Print to a question on the LCD E Press this button to start rinting the selected photos rom a memory car Save Press this button to start saving selected photos from th
4. Solution See Inserting a memory card on page 21 for more information www hp com photosmart Chapter 8 Specifications Paper Trays Input Capacity Output Capacity Duplex Printing Media Types Media Sizes Std Memory Memory Card Compatibility Connectivity Standard Print Quality Black Print Quality Color Technology Black Print Resolution Print Technology Print Cartridges www hp com photosmart Specifications regulatory and warranty information 1 letter size 1 4 x 6 inch photo 100 sheets letter 20 sheets 4 x 6 in photo 15 envelopes 20 banners 30 cards 30 transparencies 20 sheets of labels 50 sheets for Normal and Best print quality 35 sheets for Draft print quality Yes automatic accessory optional with 1000 Paper plain inkjet photo and banner envelopes transparencies labels cards index greeting iron on transfers Letter legal executive 3 x 3 inch to 8 5 x 14 inch 4 x 6 inch photo 8 MB CompactFlash Type and Il IBM Microdrive SmartMedia IEEE 1284 compliant bi directional parallel USB Windows 98 2000 Me and Mac OS 8 6 or higher only infrared IR 600 dpi with REt Resolution Enhancement Technology HP PhotoREt Ill up to 2400 x 1200 dpi REt Resolution Enhancement Technology Drop on demand thermal inkjet printing 1 black 1 color 91 hp photosmart 1000 color printer user s guide Prints Color Technology Color Print languages Sy
5. front panel 17 lights 7 parts 4 properties 37 required cables 3 setting up 1 specifications 91 unpacking 2 warranty 94 www hp com photsmart Printing 35 adjusting the photo brightness 20 from a Macintosh 43 from a PC 36 index page 27 multiple copies of photos 29 number of copies 37 45 order 37 45 photos from a memory card 26 posters 37 45 previewing your document 37 45 test page Y using infrared 32 Problems banner printing 83 Properties printer 37 Regulatory notices 93 Requirements cables 3 Macintosh DO memory cards 3 PC 98 REt 91 S Saving photos to a Macintosh 56 toa PC 4 using infrared 57 www hp com photsmart Selecting factory settings 20 page layout paper orientation 37 45 print order 37 45 two sided printing 46 Sending photos to the printer via infrared 32 Setup installing print cartridges 9 loading paper IL other items you will need 3 unpacking 2 Size of photos 31 SmartMedia memory card 21 Software Macintosh 61 PC 59 Specifications 91 System requirements Macintosh DO PC 98 T Test page printing Y Toolbox PC 59 Tools button Y Troubleshooting 65 Two sided printing selecting 46 setting up the software Macintosh 50 setting up the software PC 47 Index Two Sided Printing Module installing 8 using 46 U Unpacking your printer 2 WwW Warranty 94 95 Windows PC connecting the printer 97 HP Photo Printing software 38 printing from 36 saving photos from a m
6. or paper size Windows PC 1 Go to the Setup tab in the printer software 2 Select the appropriate HP Photo Paper as the Paper Type See the paper s packaging 3 Select the photo paper s size as the Paper Size Macintosh 1 From the Page Setup dialog select Photo 4x6 in 102 x152 mm with tear off tab as the paper size 2 In the Print dialog on the Paper Type Quality panel select HP Premium Plus Photo Paper Glossy as the Paper Type 3 Click Save Settings 4 Print your document www hp com photosmart Problem Possible cause Photos are not printing correctly You may not have selected Best print quality Troubleshooting Solution Windows PC 1 In the Printer Properties select the Setup tab 2 Select Best print quality Macintosh 1 In the Print dialog select the Paper Type Quality panel 2 Select Best print quality Banners are not printing correctly You may have forgotten to raise the output tray Make sure that the output tray is up You may have forgotten to select Banner in the printer software Windows PC Make sure that you have selected Banner on the Setup tab Macintosh Make sure you selected the paper size U S Letter Banner or A4 Banner in the Page Setup dialog You may have problems with the banner paper e If several sheets feed into the printer together unfold and refold the paper e If the paper does not feed into the p
7. printing DPOF files 28 printing photos from 26 31 saving photos from 53 saving photos to a Macintosh 56 saving photos to a PC 4 selecting photos to print 28 types supported 21 N Non photo files saving 55 57 Numbering of photos 26 O Order of printing selecting 37 45 Orientation 37 45 P Package contents 2 Page layout selecting B 104 Paper loading IL loading a single envelope B loading a stack Y loading a stack of envelopes H loading in the photo tray B types you can use IL Paper guides adjusting in the paper tray Y Paper orientation landscape 77 portrait 77 Paper size setting the default B Paper tray adjusting the paper guides 2 Y loading paper 2 Paper type setting the default B PC connecting the printer 97 HP Photo Printing software 38 printing from 36 saving photos from a memory card 54 system requirements 98 type of cable needed to connect to 3 Photo Printing software warranty 94 Photo tray loading paper B Photos brightness 20 printing from a memory card 26 printing multiple copies 29 printing via infrared 32 saving from a memory card 53 selecting page layout sizes 31 Portrait orientation 77 Poster printing 37 45 Power connecting printer to D1 light 7 Previewing your document 37 45 Print cartridge holders 9 cleaning 64 Print cartridges cleaning 62 installing 9 Printer buttons 6 care and maintenance 59 cleaning 64 connecting to a Macintosh D1 connecting to a PC 97 controls 6
8. the Two Sided Printing Module pulls the paper back into the printer and begins printing the second side of the page When the printer finishes printing both sides of the page it releases the page in the output tray Note You can click OK to close the Dry Time Pause dialog box or it will automatically close for you Manually reloading paper to print the second side 1 Follow steps 1 9 of Automatic two sided printing above 2 Make sure Automatic is deselected 3 Click OK to close the Properties dialog box then click OK again to begin printing your document 4 When the first side of your document finishes printing remove the paper from the output tray 5 Follow the instructions on the screen to determine how to place the paper back into the paper tray 6 On your computer screen click Continue www hp com photosmart Two sided printing 49 hp photosmart 1000 color printer user s guide Two sided printing from your Macintosh 50 Setting up the HP PhotoSmart printer software for two sided printing Before you use the Two Sided Printing Module for the first time you need to set up the printer software for automatic two sided printing Note You only need to set up the printer software once To set up the HP PhotoSmart printer software T 2 3 4 5 From the Apple menu select Chooser In the left side of the Chooser window select the HP PhotoSmart icon In the right side of the Chooser window cl
9. 65 HP Customer Care Online Click your way to a great solution HP Customer Care Online www hp com photosmart is a great place to start for answers to questions about your HP color printer 24 hours a day 7 days a week See the inside back cover for a list of international Web site addresses HP Customer Care User Forums Share in the great ideas and smart suggestions forum moderators and fellow users offer Review existing messages left by other HP product owners or post your own questions then check back later for ideas and suggestions Access the forums directly through www hp com support home_products HP Customer Care by Phone Call us direct and connect to a service technician who specializes in your product and who can typically answer your questions in one phone call See the inside back cover for a list of phone numbers Contents Chapter 1 Getting stated iii aia 1 Unpacking your printers 2 16 0 2 012 oh atone et estate o ed os 2 Otheritems OU Mil NES a a ens eso actos sa T sek ea a hbo oe Do edn SLE E 3 Cables ad a santana salii naan nee can 3 Memory Cords ic cca sa Dante dd amet cade A a Meee te 3 HIP paper a da a du debe Ali Ra a ede tease Bane 3 Printer paissia A A ctgncnendaa reves vousscuedeapaetuss aa iaa ads dee 4 Frontipanel e 2 a das een noten laten init 6 Reading the indicator lights oia a ad 7 Installing the Two Sided Printing Module optional ooooonooccnnnnccnnonccoooonconnncoononoonnn noo
10. HP JetSend infrared capability you can transfer your photos directly from your digital camera to the printer for fast wireless printing When you use infrared to transfer photos your camera and printer must communicate during the entire process Point the camera toward the printer and leave it there until the process is complete After you transfer the photos you can print them immediately or save them to your computer For information on saving using infrared see Chapter 5 Saving photos on page 53 or www jetsend com Note Your digital camera must use HP JetSend to transfer information via infrared Refer to your digital camera documentation to see if your digital camera uses HP JetSend To Send photos to the printer IR port aim your infrared device here Follow these steps 1 If you are going to use the front panel to print the photos you are transferring preselect the photo size press Photo Size until the LCD displays the correct photo size paper type and paper size press Tools to select the correct settings Note If you want to print the photo on 4 x 6 photo paper engage the photo tray by moving the slider towards the inside of the printer If you want to print the photo on standard size paper disengage the photo tray by moving the slider toward you away from the inside of the printer until it stops See Loading paper on page 11 if you need more information 2 Using your digit
11. MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of Liability 1 2 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local Law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States rom province to province in Canada and from country to country elsewhere in the worla To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from imiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the
12. More than one copy of a selected photo A continuous range of photos such as photos 1 10 A Digital Print Order Format DPOF file Note DPOF files are files you create using your digital camera They are stored on the memory card and contain information such as which photos are selected and how many of each photo is to be printed or saved The printer can read a DPOF file from a memory card so you don t have to re select the photos to print or save See your digital camera documentation to see if it supports Digital Print Order Format DPOF Follow these steps Choose all photos on the 1 Insert the memory card into the printer See Inserting a memory card on page 21 if you memory card need more information 2 Press Choose Photos until the printer s LCD displays ALL 3 Press OK Yes 28 www hp com photosmart Printing from a memory card To Follow these steps Choose individual photos l 4 Press Choose Photos until the printer s LCD displays the index number of a photo you want to choose Press OK Yes Space for selecting another photo The LCD displays a space where you can choose another photo 3 6 To choose additional photos press Choose Photos again until the LCD displays the index number of another photo you want to choose then press OK Yes Repeat this step to continue selecting additional photos You can choose a maximum of 1000 photos When you have
13. Windows PC or the HP PhotoSmart Utility Macintosh If you need more information see Using the HP PhotoSmart Toolbox Windows PC on page 59 or Using the HP PhotoSmart Utility Macintosh on page 61 To clean the print cartridges using the front panel 1 Make sure plain paper is loaded in the paper tray If you need more information see Loading paper on page 11 2 On the printer front panel press Tools until the LCD asks if you want to clean the print cartridges then press OK Yes 3 When the LCD asks you to load plain paper press OK Yes The printer begins cleaning the print cartridges and the Power light begins blinking When the printer has finished cleaning the print cartridges it stops making noises AND the Power light stops blinking The printer then begins printing a test page If the test page has white streaks or missing colors we suggest cleaning the print cartridges manually 62 www hp com photosmart To clean the print cartridges manually l 6 Remove the print cartridges If you need more information see Replacing or installing print cartridges on page 9 Note To keep the ink from drying out make sure you replace the print cartridges in the printer within thirty minutes Grasp one of the print cartridges by the top Note Be careful not to get ink on your hands or clothing Dip a clean cotton swab into distilled water and squeeze any excess water from the swab Clean the
14. a computer You can choose photos on a memory card from the front panel of the printer or send photos from a digital camera with HP JetSend infrared If you usually print on one type and size of paper set the paper type and size default settings You will still have the option to change the paper type and size for a specific print job see Default paper type and size on page 17 If you want to print photos on 4 x 6 in 102 x 152 mm photo paper from the photo tray check that the photo tray is engaged See Loading paper on page 11 if you need more information www hp com photosmart 25 hp photosmart 1000 color printer user s guide Printing from a memory card Printing directly from a memory card is as easy as inserting the memory card into the printer choosing the photos you want to print and pressing Print Choose Photos button Print button Deciding which photos to print When you are deciding which photos to print you can use e A printed index page to see all the photos stored on the memory card recommended e Your digital camera to view photo E a aa Camera LCD IA humbnail NAUN 16807 thumbnails l mna Be Ta Note The index numbers shown with the thumbnails on your digital camera may be different than the printer reference numbers on the printed index page If you add or delete photos from your memory card reprint an index page awin id Example o
15. and Sharpness See Adjusting your images on page 41 for details e Click Accept 6 Click Print to print the album page Printing from your Windows PC www hp com photosmart 39 hp photosmart 1000 color printer user s guide 40 To Make reprints of your photos Follow these steps You can make reprints of your photos in standard sizes ranging from 8 x 10 inch to passport size 1 2 3 Start the HP Photo Printing software Open files or acquire images Create reprints e Click Prints Select the layout and paper size of your page Click OK The template appears in the print preview section of the window Place the images on the page by dragging them from the gallery to the reprints page Adjust the images as needed Click Print to print the reprints page EHP PhotoSmart Photo Printing File Edit Layout View Help EZA EHO499t jpg ENDA99C Jog EH0499e jpg EH0499b Jog e ENOA99d jog A EH04993 jog Page 1 of 1 www hp com photosmart Adjusting your images As you are working with your images in either the gallery or a template you can adjust the quality of your images First select the image in the gallery or in the album or reprints page e To adjust the image in the gallery c
16. cannot enable USB you can always use a parallel cable to connect your printer to your computer www hp com photosmart 69 Problem When connected a USB cable between the printer and my computer the hp photosmart 1000 color printer user s guide Possible cause Installation was not completed itwas canceled or there was an error Solution Disconnect the printer from your computer and then reconnect it e Unplug the USB cable then plug it back in New Hardware Wizard 2 Remove the printer software and then reinstall it message appeared once e Insert the printer software CD into the computer but the printer did not e ClickR HP Photos 1000 Seri f install Now the New ick Remove otoSmart eries software Hardware Wizard will not e Follow the instructions on your computer screen to uninstall appear again the software Windows PC only When the uninstall is completed turn the computer OFF and then ON again e Reinstall the software See the separate software installation instructions When connect a USB Static electricity has built up 1 Disconnect the USB cable from your printer cable between the printer in the cable between your o Disconned ihe powercable tram ihe prihen and my computer an computer and printer Unknown device 3 Wait approximately 30 seconds ana You may have a defective JF ol ii USB cable 4 Plug the power cable back into the printer Windows PC only The s
17. for Two Sided Printing either Book or Tablet on the Features tab of Printer Properties Macintosh Make sure you have chosen the correct Binding option on the Layout panel in the Print dialog www hp com photosmart 67 hp photosmart 1000 color printer user s guide Hardware solutions Problem My printer is connected another USB device or a get a message saying to lt name of USB port gt with a USB cable through hub and when try to print There was an error writing Possible cause Your printer may not be getting good data from the other device or hub Two way communication between the printer and the computer was interrupted by another device attached to the hub Solution Connect the printer directly to the USB port on the computer Try disconnecting other USB devices from the hub and print your document again using a USB cable and when try to print get a Windows PC only I ve connected my printer message saying There was an error writing to Dot4 You may not have plugged your USB cable in before installing the software Disconnect the USB cable from your printer and your computer Remove the printer software and then reinstall it e Insert the printer software CD into the computer e Click Remove HP PhotoSmart 1000 Series software e Follow the instructions on your computer screen to uninstall the software Reconnect the USB cable
18. of photos 20 Buttons front panel 6 C Cables required for the printer 3 Card slots indicator lights 7 locations 4 Care and maintenance 59 Cleaning print cartridge holders 64 print cartridges 62 printer 64 CompactFlash memory card 21 Connecting printer to a Macintosh DO D1 to a power source D1 www hp com photosmart to a Windows PC 97 types of cables needed 3 Controls 6 Copies printing several of one photo 29 D Default settings 20 Digital camera printing photos from the memory card 26 printing photos via infrared 32 Double sided See Two sided printing DPOF files defined 28 printing 30 E Envelopes loading a stack Y printing single B F Factory settings 20 37 Features tab 37 Front panel illustration 6 indicator lights 7 using Y Index H HP JetSend infrared file transfer 32 infrared protocol 24 HP Photo Printing software Windows 38 HP PhotoSmart Utility Macintosh 61 IBM Microdrive memory card 21 Index page printing 27 Indicator lights 7 Infrared printing via 32 tips for using 24 Inserting memory cards 21 print cartridges 9 L Landscape orientation 77 Layout Paper Saver Photo Album Lights meaning of 7 Loading paper IL 103 hp photosmart 1000 color printer user s guide M Macintosh connecting the printer DO D1 printing from 43 saving photos from a memory card 56 system requirements DO type of cable needed to connect to 3 Memory cards inserting 21 overview 21
19. or directly from the desktop To Follow these steps Print from a software 1 From your software s File menu select Page Setup then select the appropriate Page application Attributes 2 From your software s File menu select Print The Print dialog box displays 3 Select the General print settings Select the pages you want to print Select the number of copies 4 Select the print settings appropriate for your project e Click the drop down menu to select the settings you want to change 5 When you have finished selecting the settings click Print www hp com photosmart 43 hp photosmart 1000 color printer user s guide To Follow these steps Print from the desktop 1 Select the document or documents you want to print 2 Drag the document icons to the HP PhotoSmart printer icon on the desktop The Print dialog displays 3 Select the General print settings Select the pages you want to print Select the number of copies A Select the specific print settings appropriate for your project e Click the drop down menu to select the settings you want to change 5 When you have finished selecting the settings click Print 44 www hp com photosmart Printing from your Macintosh Using the Print dialog box Use the Print dialog box to create customized high quality prints hp photosmart 1000 General Use the General panel to specify settings suc
20. requirements Component Recommended D Operating system Mac OS 8 6 or better i a Processor G3 G4 with built in USB neler fram 64mB Free disk space 200 500 MB CD ROM Ax or better 100 www hp com photosmart Connecting the printer to a power source Connecting the printer Follow these steps Connect the printer with a Note The computer can be ON when you connect the printer with a USB cable USB cable Connect the printer to the computer using the USB cable you purchased Plug in the printer using the power cord that came in the package On the printer front panel press Power to turn the printer on Install the print cartridges and load paper ak wn Install the printer software Connecting the printer to a power source Using the electrical power cord included with your printer plug one end of the cord into the back of the printer and the other end into an electrical power outlet as shown in the diagram 7 Installing the printer software Sha How you install the HP PhotoSmart 1000 printer software depends on the computer M system you are using See the software installation instructions included in the box for more information www hp com photosmart 101 hp photosmart 1000 color printer user s guide 102 www hp com photosmart A Accessories cables 3 HP paper 3 memory cards 3 Two Sided Printing Module 8 Attention light 7 Banners problems 83 Brightness
21. tray 3 Pull out the front paper guide on the paper tray and slide the side paper guide as far to the left as it will go 4 Load paper in the paper tray with the print side down 5 Adjust the side and fine length paper guides to fit close to the edges of the paper without bending them This helps the paper to feed into the printer correctly 6 Lower the output tray to its original position Loading paper www hp com photosmart hp photosmart 1000 color printer user s guide 16 www hp com photosmart Chapter 2 Adjusting printer settings You can use the Tools button on the printer s front panel to print a test page or adjust the printer s settings Note An asterisk on the LCD indicates the current setting Printing a test page You can print a test page to check your print cartridges and make sure the paper is loaded correctly To print a test page 1 Make sure plain paper is loaded in the paper tray If you need more information see Loading paper on page 11 2 On the printer front panel press Tools until the LCD asks if you want to print a test page then press OK Yes The printer begins printing a test page Default paper type and size Getting to know your printer LCD OK Yes button Tools button Test page If you usually print on one type and size of paper set the paper type and size default settings You will still have the option to c
22. 100 System requirements iia A A AAA E OSTIS 100 Con a o e 101 Connecting the printer to a pOWer SQUICE ceeeccccceesseceseececsseeeeseeesaeeecsaeceseaeecnseeecsaeeeseaeecaeeecssaeeseaeeecaeeeecaeeseeeecnaeeeseeneaaees 101 Installing the SN 101 iv www hp com photosmart Chapter 1 Getting started Thank you for purchasing an HP PhotoSmart 1000 color printer Your new printer prints everything from laser quality black and white text documents to color photos Before you get started be sure to set up your printer see the Quick Start poster included in the box If you need more information about setting up your new printer see Connecting your printer on page 97 Use your new HP PhotoSmart 1000 printer to e Print photos directly from a digital camera s memory card without using your computer ed Es To start printing using your memory card see Printing from a memory aa Bas card on page 26 cuela e Print files wirelessly from a digital camera using HP JetSend To start printing using infrared see Printing files using infrared IR on page 32 e Print high quality documents and projects such as photo album pages greeting cards iron on transfers or newsletters from a computer To start printing a document or project see Chapter 4 Printing from a i computer on page 35 J y If www hp com photosmart hp photosmart 1000 color printer user s guide Unpacking yo
23. E DU Arto as HS JASN FANAS SE SE MSOIA NS 4 su Le 93 hp photosmart 1000 color printer user s guide Hewlett Packard Limited Warranty Statement Duration of Limited HP Product Warranty HP Photo Printing software 90 Days HP PhotoSmart 1000 color 1 Year printer A Extent of Limited Warranty 94 1 4 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in material and workmanship for the uration specified above which duration begins on the date of purchase by the customer For software products HP s limited warranty applies only to a failure to execute pro ramming instructions HP does not warrant that the operation of any product will be uninterrupted or error free HP s limited warranty covers only those defects which arise as a result of normal use of the product and does not cover any other problems including those which arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP or c Operation outside the product s specifications For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and
24. Installing the Two Sided Printing Module optional The Two Sided Printing Module enables the printer to automatically print on the second side of a piece of paper You can purchase the module as an accessory for your HP PhotoSmart 1000 printer For ordering information visit the HP Web site at www hpshopping com For more information on how to print using the Two Sided Printing Module see Two sided printing on page 46 C6463A To Follow these steps Install the Two Sided 1 Remove the printer s rear access door turn the knob on Printing Module the door counter clockwise 1 4 turn to the unlock position then remove the door 2 Insert the Two Sided Printing Module with the top button facing up into the back of the printer until it snaps into place Note Store the rear access door to avoid damage while it is not in use 8 www hp com photosmart Replacing or installing print cartridges Replacing or installing print cartridges To get the best performance from your printer we recommend using only genuine HP supplies including genuine HP factory filled print cartridges Caution Check that you are using the correct print cartridges Use one black print cartridge HP 51645 and one color cartridge HP C6578 Do not refill print cartridges yourself Damage resulting from the modification or refilling of HP print cartridges is specifically excluded from HP printer warranty coverage To Follow
25. Use the printer s single envelope slot to print one envelope at a time Load the envelope into the single envelope slot with the address side down and the flap on the left Slide the envelope in until it stops Tip See the picture on the printer www hp com photosmart hp photosmart 1000 color printer user s guide To Follow these steps Load a stack of envelopes 1 Pull out the front paper guide on the paper tray and slide the side paper guide as far to the left as it will go You can print multiple envelopes SSS O using the paper tray 2 Place a stack of envelopes into the paper tray Load the envelopes against the right side of the paper tray e Load the envelopes address side down with the flaps on the left Check that the envelopes are not batched together with one flap surrounding several envelopes Be careful not to use more than 15 20 envelopes The stack should fit below the front paper guide e Use one kind and size of envelope at a time Do not mix envelope types or sizes in the paper tray 3 Adjust the side and front paper guides to fit close to the edges of the envelopes without bending them This helps the envelopes feed into the printer correctly 14 www hp com photosmart To Load index cards and other small media Use the printer s paper tray to print on small media Follow these steps 1 Pull out the paper tray 2 Lift the output
26. ability of a manufacturer to enforce such disclaimers or imitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or not allow imitations on the duration of implied warranties FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE_IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS www hp com photosmart Hewlett Packard Year 2000 Warranty for Consumer Products Distributed Through Authorized Resellers Subject to all of the terms and limitations of the HP Limited Warranty Statement provided with this HP Product HP warrants that this HP Product will be able to accurately process date data including but not limited to calculating comparing and sequencing from into and between the twentieth and twenty first centuries and the years 1999 and 2000 including leap year calculations when used in accordance with the Product documentation provided by HP including any instructions for installing patches or upgrades provided that all other products e g hardware software firmware used in combination with such HP Product s properly exchange date data with it The duration of the Year 2000 warranty extends through January 31 2001 www hp com photosmart 95 hp photosma
27. ak w Using clean lightly moistened cotton swabs gently wipe the underside of the print cartridge cradle where paper fibers dust and ink may collect and come in contact with the paper Repeat this process until you no longer see any ink residue on a clean cotton swab 7 Replace the print cartridges in the print cartridge cradle If you need more information see Replacing or installing print cartridges on page 9 Cleaning the outside of the printer e To clean the outside of the printer use a cloth that has been lightly moistened with water Do not use any other type of cleaner as cleansers may damage the printer s finish 64 www hp com photosmart Chapter 7 Troubleshooting The printer is designed to be reliable and easy to use The following pages offer tips and advice for addressing frequently asked questions Before you begin make sure All the cable connections between your printer and computer are secure e You are using the correct cable for your operating system a parallel or a USB cable If you need more information about using the correct cable see the Appendix Find answers to your questions quickly on the following pages The printer software will not install See Software solutions on page 66 e The printer is very slow See Hardware solutions on page 68 e My photos are not printing correctly See Printing solutions on page 73 e Automatic two sided printing is not available See
28. al camera select the photos you want to print See your digital camera documentation for details on selecting photos continued on next page 32 www hp com photosmart Printing files using infrared IR To Follow these steps Print photos 3 Aim your digital camera s infrared port toward the infrared port on the printer and send the photos The printer s LCD displays Connecting when it starts communicating with the camera Note How you send the photo depends on your digital camera See your digital camera documentation for details 4 When the printer LCD asks whether you want to print or save press Print Continue to keep the camera aimed at the printer s infrared port while the printer is receiving the file Receiving 6 When the printer has finished receiving the file the LCD asks e Ifyou want to send more photos To send more photos select the photos on the camera aim the camera s infrared port toward the port on the printer and send the photos OR e Ifyou want to print the photos To print the photos press OK Yes Note The printer and the camera must communicate without interruption during the entire process Do not move the camera or the printer until the printer has finished receiving the file www hp com photosmart 33 hp photosmart 1000 color printer user s guide 34 www hp com photosmart Chapter 4 Printing from a computer Your HP PhotoSmart 1000 printer a
29. and to print a test page How you open the Toolbox depends on the type of computer system you Ms are using ogo Calibrate the Printer Use the Toolbox to Y Clean the Print Cartridges Open the User s Guide to see a portable document format PDF version of this guide Print a Test Page Calibrate the printer to align the print cartridges E Calabi the Fhoto Tray Clean the print cartridges when lines and dots are missing from your printout raves Print a test page to check for clarity after cleaning or to verify that the printer can receive data and print from the computer correctly Calibrate the photo tray to correctly position your photos View estimated print cartridge ink levels Adjust the printer s configuration www hp com photosmart 59 hp photosmart 1000 color printer user s guide Follow these steps Open the Toolbox using a e From the Windows Start menu select Programs HP PhotoSmart 1000 Series HP Windows PC PhotoSmart 1000 Series Toolbox OR e From the printer Properties select the Services tab then click Open the HP PhotoSmart Toolbox 60 www hp com photosmart Using the HP PhotoSmart Utility Macintosh Using the HP PhotoSmart Utility Macintosh photosmart utility Ink Level Test Clean Calibrate Support Use the HP PhotoSmart Utility to calibrate and clean your printer and to print a test page Open the Utility from the Utilities folder on your hard WOW Print Sample
30. cted a new folder will be created within ee IN save your photos he fold hose in the S hotos to field ali the folder you chose in the Save my photos to tiela ey Documents My Pictures En folder on your computer s hard 4 Click Start M In new sub folder drive 07 28 2000 608a Note If you do not make any selections within one minute the Save dialog box automatically closes and the photos are saved to the Press Start to begin saving immediately YA otherwise saving will begin automatically specitied location ar sey To save non photo files Cancel e Ifyou want to save all files including non photo files such as audio files from a memory card using the front panel choose ALL PHOTOS when you are selecting the photos you want to save The non photo files are automatically saved along with the photo files If you need more information on how to select photos using the front panel see Choosing photos on the printer s front panel on page 28 e If you only want to save specific files such as one photo and one non photo file access the memory card directly using Windows Explorer or My Computer www hp com photosmart 55 hp photosmart 1000 color printer user s guide Saving photos from a memory card to your Macintosh You can save photos directly from a memory card to your Macintosh You can use the HP PhotoSmart Photo Saver or you can use Finder to drag and drop files from the memory card to a loca
31. e Possible cause You may have chosen 2400 x 1200 dpi You may be trying to print a photo Solution Windows PC e In Printer Properties in Photo Paper Printing select PhotoREt instead of 2400 x 1200 dpi then print your document again Macintosh 1 On the Paper Type Quality panel select Best quality instead of High Resolution Photo 2 Try printing again You may be using a USB cable and other USB devices are in use e Attach the printer s USB cable directly to the computer rather than to a hub if one is being used Avoid using other devices attached to the hub while printing The printer will not turn on The printer may have drawn too much power Disconnect the printer from the power cord for approximately 10 seconds Reconnect the power cord and press the Power button to turn on the printer The power light is blinking The printer may be processing information Be patient The printer needs some time to finish processing the information The attention light is blinking The printer needs attention Read the printer LCD for instructions www hp com photosmart Printing solutions Problem No page came out of the printer continued on next page www hp com photosmart Possible cause The printer needs attention Solution Read the printer LCD for instructions Troubleshooting Power may be off or there may be a loose connecti
32. e See your digital camera documentation for details on selecting photos 2 Aim your digital camera s infrared port toward the infrared port on the printer and send the photos Note How you send the photo depends on your digital camera See your digital camera documentation for details The printer s LCD displays Connecting when it starts communicating with the camera 4 When the printer LCD asks whether you want to print or save press Save On the computer check that you are saving the photos in the desired location and then click Start 6 Continue to keep the camera aimed at the printer s infrared port while the printer is receiving and saving the file Saving photos Note The printer and the camera must communicate without interruption during the entire process Do not move the camera or the printer until the file has finished saving 58 www hp com photosmart Chapter 6 Care and maintenance The printer requires very little maintenance You can use the HP PhotoSmart 1000 HP PhotoSmart P100 SN Ear Toolbox to help take care of your printer Be sure to keep the print cartridges fresh 9 Printer Services Estimated Ink Level amp Configuration don t let them sit unused for long periods of time and keep the printer clean and in aod conditio HP PhotoSmart P1000 Series Using the HP PhotoSmart Toolbox Windows PC Use the HP PhotoSmart Toolbox to calibrate and clean your printer
33. e Ret eae 32 Chapter 4 Printing from a computer aiii A A ANA dE ai 35 Printing trom your Windows PE tees sxe arca tdci da ctsic 36 Selecting the printer Properties cccecccceccssceeseccenececeeeeseeeecneececsaeeeeeaeecnaeeecsaaeeseaeecesaeeeesaeeceeeecaaeeeeseeeeeeeesceesseeeeeees 37 Using the IP Photo PrintingsottWare ssiccstesae a dees 38 Printing trom your MacIntosh etc hist ht he Ue ace tak A Noam mc Mal A RAID 43 Usingthe Printdialog box iii tii 45 Iwosidedprintind ta vt reia de de e e ta ld ad dd ae o eb 0 46 Using the Two Sided Printing Module optional cccccccecssseceeececseeceeeseeceeeecaaeeeeaeecseeecesaeeeeaeeceeeeecaeseeseeeneaeeseaeeseeeeee 46 Two sided printing trom your Windows PE 47 Two sided printing from your Macintosh cccccccsescceesceceeeeeecseeecseeeeseeecaeeecaaeeeeaeecseeecaaeeeeseecneeeceesteseeeeecsaeeeeeeeeneeeaas 50 www hp com photosmart Contents Chapter 5 Saving photos caracte dolares is hak a eo dieta 53 Saving tromaimemory Cord ontario tl a a aaa AN e ATES 53 Saving photos from a memory card to your Windows PC cccccesessecseececseeeeeeeecaeeeceseeceeeecueeeeeaeeeeseecnsaeeeesaeeeneeeeeeseeseeeeaas 54 Saving photos from a memory card to your Macintosh o eecccceesseccsseeeseeeeeseeeceececaeceeeeeeceaeeecaeeeeeeeecsaeeeecsaeeenseeeneeeesseeeneeeeesas 56 Savi g photosUsINg intra ed e a enon Siac oa 57 Chapter 6 Care and maintenance misc ir ii ic asi kaboten ii n iei
34. e memory card to the computer Tools Use this button to change the printer settings Infrared port Aima digital camera using HP JetSend here to wirelessly print or save your photo Power Press this button to turn the printer on and off To get maximum use from your print cartridges do not unplug the printer or turn off the power source such as a power strip until the Power light is off www hp com photosmart Printer parts Reading the indicator lights SmartMedia memory card slot light On The memory card is inserted correctly Blinking The memory card in the card slot is being accessed Off There is no memory card inserted the memory card is not inserted correctly or the other memory card slot is in use CompactFlash IBM Microdrive memory card slot light On The memory card is inserted correctly Blinking Power light The memory card in the card slot is being On accessed The printer power is on Off Blinking o There is no memory card inserted the memory The printer is busy for example printing card is not inserted correctly or the other A memory card slot is in use Oo The printer power is off Attention light Blinking Read the LCD for instructions Caution Do not remove the memory card while the indicator light is blinking Removing a memory card while it is in use may damage the card or the files saved on the card www hp com photosmart 7 hp photosmart 1000 color printer user s guide
35. e pe fr photosmart X knowledge LA j e _ user s guide O Copyright 2000 Hewlett Packard Company All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company The information contained in this document is subject to change without notice Hewlett Packard shall not be liable for errors contained herein or for consequential damages in connection with the furnishing performance or use of this material HP the HP logo JetSend and PhotoSmart are property of Hewlett Packard Company Microsoft and Windows are registered trademarks of Microsoft Corporation CompactFlash CF and the CF logo are trademarks of the CompactFlash Association CFA Mac the Mac logo and Macintosh are registered trademarks of Apple Computer Inc Other brands and their products are trademarks or registered trademarks of their respective holders HP Customer Care We re delighted that you ve chosen an HP PhotoSmart 1000 color printer To help ensure trouble free performance your HP product comes with award winning HP Customer Care Help Us Help You Better Before you contact HP Customer Care we d like to ask you to do a few things Record your printer s Serial number Model number Purchase date Review this User s Guide The fastest way to solve problems is to consult Troubleshooting on page
36. ed the correct orientation portrait or landscape on the Page Setup dialog You may have selected the wrong paper size Windows PC Make sure you have selected the correct paper size on the Setup tab of Printer Properties Macintosh Make sure you have selected the correct paper size in the Page Setup dialog You may have selected the wrong margins Make sure the margins are within the printable areas www hp com photosmart 77 hp photosmart 1000 color printer user s guide Problem Possible cause Solution Parts of the document are You may have accidentally Windows PC issi in th left Poster Printi E ae SEE Gig se amet ena A eee Uncheck Poster Printing on the Features tab of Printer Pace Properties Macintosh Uncheck Poster Printing on the Layout panel in the Print dialog You may have incorrectly Windows PC scaled text or graphics grap Make sure text or graphics are scaled correctly using Seale to Fit on the Setup tab Macintosh Make sure text and graphics are scaled correctly in your document 78 www hp com photosmart Problem Possible cause You may be running out of ink Print quality is poor continued on next page You may not be using the best paper type Troubleshooting Solution Windows PC e Check the print cartridge status in the HP PhotoSmart Toolbox Macintosh e Check the print cartridge status in the HP PhotoSma
37. emory card 54 system requirements 98 type of cable needed to connect to 3 Wireless printing via HP JetSend 2 Y Year 2000 warranty 95 105 hp photosmart 1000 color printer user s guide 106 www hp com photsmart
38. er Properties make sure you have selected a paper type and size supported by the Automatic Two Sided Printing Module See HP s Web site for a list of supported paper types www hp com photosmart Problem Macintosh In the Layout panel you cannot select the Automatic option Possible cause You may have selected an unsupported paper type or size in the Layout panel of the Print dialog Troubleshooting Solution On the Layout panel in the Print dialog make sure you have selected a paper type and size supported by the Automatic Two Sided Printing Module See HP s Web site for a list of supported paper types Windows PC When Automatic two sided printing is selected on the Features tab the paper size automatically changes The paper size selected on the Setup tab in Printer Properties is not supported by the Automatic Two Sided Printing Module On the Setup tab in Printer Properties make sure you have selected a paper size supported by the Automatic Two Sided Printing Module See HP s Web site for a list of supported paper types Macintosh When Automatic two sided printing is selected in the Layout panel the paper size automatically changes The paper size selected in the Page Setup dialog is not supported by the Automatic Two Sided Printing Module In the Page Setup dialog make sure you have selected a paper size supported by the Automatic Two Sided Printing Module See HP
39. es eiae iet 59 Using the HP PhotoSmart Toolbox Windows PC sssssssssesssesssssssseesseesseesssetsseesstesstesssersstesstessttssrtesrttssrtessttssetssresssetssessressnt 59 Usingithe HP PhotoSmart Utility Macintosh vomita a E dai 61 Cleaning the print neni ad 62 Materials vou willineed inc ao a e ha ae ae ea a e o e a edo RS 62 Cleaning the sprint CAES raci n 62 Cleaning the print cartridge cradle ooooooooccnnncccconcconoonccono nooo nnnonnnononnn rro nn cono nr nono nr ran nr ESSEE nn non rr ESSES SNE rr SENSES Sres sessen nnnannrs 64 Cleaning the outsidelofthe printer roca ltd E Di ada 64 Chapter 7 Troubleshooting ici A EI 65 O 66 Hardware Soltions isinne a AO aw ea eel 68 Printing lA a o e ha a 73 Automatic two sided SN 84 Infrared IR SOlUONS ateina Ee Maa dies 86 EMO MESS AS ace A A ai ea eii 87 www hp com photosmart iii hp photosmart 1000 color printer user s guide Chapter 8 Specifications regulatory and warranty information cooooooooonononononnnonanononononononocononconaconacononos 91 Special tad ee e le La dee ro e de dar 91 Regulatory and warranty information cccccccesssecsesscessececeeeceeeecsaeceseaeeenseeecaceeeeseeceeeeccsaeeeeseecneeeecsaeeeeseeensaeeeesaeeneeeeee 93 Appendix Connecting your PANAS A AAA Ai 97 Connecting the printerto your Windows Plioceno iadn tds 97 System TEQUES A ta dci 98 Gorinecting dpi e o e ea 99 Connecting the printer to YOU Macintosh cai RA dd A e tein Stee
40. f the front paper guide e Use one kind and size of paper at a time Do not mix paper types or sizes in the paper tray On the output tray move the slider visible through the output tray toward you away from the inside of the printer until it stops This disengages the photo tray Adjust the side and front paper guides to fit close to the edges of the paper without bending the paper This helps the paper feed straight into the printer www hp com photosmart To Load paper in the photo tray Use the printer s photo tray to print on 4 x 6 inch 102 x 152 mm photo paper When you use the photo tray you can leave your regular paper in the paper tray Loading paper Follow these steps 1 On the output tray move the slider visible through the output tray toward you away from the inside of the printer until it stops This disengages the photo tray 2 Lift the output tray 3 Load paper in the photo tray with the print side down If you are using tabbed paper feed or place the tabbed paper into the printer so the tab feeds in last 4 Lower the output tray to its original position On the output tray move the slider away from you toward the inside of the printer until it stops against the edge of the paper This engages the photo tray Note When you are finished using the photo tray disengage it so the printer will use the paper in the paper tray Load a single envelope
41. f an index page 26 www hp com photosmart Printing from a memory card Printing an index page An index page which may be several pages long shows thumbnail views of all the photos stored on the memory card The file name date and index number appear under each thumbnail 4 Use the index number to select photos to Tag Date o print This number may be different from the f number associated with the photo on your Index number 1 06 15 99 digital camera If you add photos to or DSC00001 JPG File name Example of an index page delete photos from your memory card you will need to reprint the index page to see the new index numbers To Follow these steps Print an index page 1 Insert the memory card into the printer See Inserting a memory card on page 21 if you need more information 2 Check that the printer s LCD indicates ALL PHOTOS If this is not the setting shown on the LCD 1 copy Index press Cancel No to get to this setting 3 Press Print www hp com photosmart 27 hp photosmart 1000 color printer user s guide Choosing photos on the printer s front panel Once you have decided which photos to print choose the corresponding index n the printer s front Y h a umbers on the printer s front panel You can choose elephas All the photos on the memory card button ml a button Just selected photos Cancel No Print button button
42. face and edges of the print cartridge DO NOT wipe the nozzle plate this could damage the cartridge Replace the print cartridge in the print cartridge holder If you need more information see Replacing or installing print cartridges on page 9 Repeat these steps to clean the other print cartridge Note If you need more information about the print cartridges see the www hp com photosmart documentation that comes with the cartridges Don t touch here Cleaning the printer 63 hp photosmart 1000 color printer user s guide Cleaning the print cartridge cradle If you notice vertical streaks or lines on your prints the print cartridge cradles may need to be cleaned Note Be careful not to get ink on your hands or clothing To clean the print cartridge cradles 1 Remove the print cartridges If you need more information see Replacing or installing print cartridges on page 9 Note To keep the ink from drying out make sure you replace the print cartridges in the printer within thirty minutes 2 Place the print cartridges wide side down on a piece of paper to prevent staining any surfaces Be careful not to touch or cover the print cartridge nozzles on the bottom of the cartridge On the printer s front panel press Power to turn the printer power OFF Unplug the power cord from the back of the printer Position yourself so you can see the underside of the print cartridge holder an
43. finished selecting photos press OK Yes Choose more than one copy of a selected photo Choose the same number more than once For example if you choose 3 3 6 6 9 the printer will print two copies of photo number 3 two copies of photo number 6 and one copy of photo number 9 Select a continuous range of photos e Press and hold down OK Yes for about three seconds For example if you want to choose photos 10 11 12 13 14 and 15 1 2 Press Choose Photos until the LCD displays the photo number 10 Press and hold down the OK Yes button until a dash appears on the LCD 10 15 Press Choose Photos until the photo number 15 appears on the LCD atter the dash Press OK Yes www hp com photosmart 29 hp photosmart 1000 color printer user s guide To Follow these steps Select a DPOF file 1 Select the photos you want to use by creating a DPOF file on your digital camera The settings you can specify such as number of copies are specific to your camera See your digital camera documentation for details on how to create a DPOF file 2 Insert the memory card into the printer The printer automatically recognizes the DPOF file on the memory card and asks if you want to use the file 3 Press OK Yes Canceling a photo If you are choosing photos to print using the printer s front panel you can cancel the last selected photo from your list without cance
44. g the printer Properties HP PhotoSmart P1000 Series E Setup Features Advanced Use the printer Properties to create customized high quality prints Note Each tab in the printer Properties contains a Factory Settings button Click this button to return all of the settings on the tab to the factory defaults Setup Use the Setup tab to change page settings such as paper type poa paper size and print quality Plain Paper z Features Use the Features tab to specify settings such as paper orientation eee po automatic or manual two sided printing the printing sequence and the Cioe number of copies to print Eepesslra Letter 8 5 x 11 in al Advanced Use the Advanced tab to adjust settings such as color I Banner Pinting I Seale to Fit Factory Settings www hp com photosmart 37 hp photosmart 1000 color printer user s guide Using the HP Photo Printing software If you have the HP Photo Printing software Windows PC only you can use the following information to get started If you need more information see the online help To view the online help from the Help menu choose Contents and Index then choose a topic from one of the three tabs Contents Index or Find To Follow these steps Start the software 1 From the Windows Start menu select Programs HP PhotoSmart Photo Printing HP Photo Printing This displays the photo printing software window The follow
45. h as the number of 3 copies to print and the printing sequence ma E Paper Type Quality Use the Paper Type Quality panel to change page cartes ua El cos settings such as paper type paper size and print quality You can also Pages All adjust the ink density and dry time Q From w Layout Use the Layout panel to specify the number of pages printed on PAS EN CE each piece of paper or to specify the number of pieces of paper used to Print Quality Normal Paper Type Plain Paper Print In Background print a poster You also use this panel to set up the HP PhotoSmart a e RAS software for two sided printing Color Use the Color panel to specify the Image settings HP Color l Matching ColorSync Grayscale or Black amp White You can also adjust the Saturation Brightness and Color Tone settings or optimize printing for photocopying or faxing Background Printing Use the Background Printing panel to specify if you want to continue working while printing www hp com photosmart 45 hp photosmart 1000 color printer user s guide Two sided printing When you are printing from your computer and you want to print on both sides of a sheet of paper use two sided printing If you are using the Two Sided Printing Module you can set up your computer to automatically print on the second side of a piece of paper For a list of supported paper types visit the Web at www hp com photosmart If you are not using the Two Sided Prin
46. hange the paper type and size for a specific print job www hp com photosmart hp photosmart 1000 color printer user s guide To select the default paper type and size 1 On the printer front panel press Tools until the LCD asks if you want to select the default paper type or the default paper size then press OK Yes 2 Press the Tools button until the LCD displays the correct type or size or No Default if you want to select the paper type and size every time you print using the front panel 3 Press OK Yes 18 www hp com photosmart Adjusting printer settings Page layout The page layout specifies how the printer positions photos on the page You can choose Photo Album Select this option if you want to print photos using the orientation setting from the digital camera The printer orients the page to fit as many photos as possible For example if your photos are all landscape the page will print landscape The printer uses the photo orientation setting from the camera to determine how to place the photo on the page SS P ES Paper Saver Select this option if you want to fit as many photos as possible on each sheet of paper Some photos may be turned sideways to fit on the page they may not print rightside up Photo To select the page layout Album NE A 1 On the printer front panel press Tools until the LCD asks if you want to se
47. ick Setup In the Duplex Unit field select Installed Click OK then close the Chooser Automatic two sided printing 1 2 Load paper in the paper tray See Loading paper on page 11 for details From your software s File menu choose Print The Print dialog box displays Select the General print settings Select the number of copies you want to print Select the pages you want to print Select the print order Click the drop down menu to select the Layout settings you want www hp com photosmart Two sided printing 5 Select Print Both Sides The HP PhotoSmart 1000 printer software may have to increase the margin at the top of the page when automatically printing on both sides of a sheet of paper This results in adding more pages to your document or reducing the size of content to fit To print the page with the top margin the same on each side you can e Print the second side by manually feeding the paper back into the printer rather than using the Automatic Two Sided Printing Module OR Select Two sided safe margin in the Page Setup dialog 6 Select a binding option e Book if you want to bind your document on the left like a book OR Tablet if you want to bind your document along the top like a calendar 7 Select Automatic to turn on the automatic two sided printing Click OK www hp com photosmart 51 hp photosmart 1000 color printer user s guide 52 Manually reloadi
48. ing options are available EHP PhotoSmart Photo Printing Open Files Select files from your computer s hard disk or the memory card in the printer s card slot PRA Acquire Images Use images from your Been seaded digital camera or scanner pacto e Prints Select templates to print standard sized photos Album Select templates to create album pages with different sized photos Print Print images to your printer 38 www hp com photosmart To Create an album page Follow these steps You can create and print album pages by selecting one or more images and displaying them in different sizes and orientations 5 Seem 1 Start the HP Photo Printing software H 4 2 Open files or acquire images to use in your album page To open LE files H Click Open Files select a photo and click Open Ac Design ToPageSie letter The images you select appear in the gallery left side of the co ME window To select additional images repeat these steps EPA ERA 3 Create an album page Click Album Select the layout paper size and orientation of your page e Click OK 4 Place the images on the album page Click on an image in the gallery Drag the image into position on the album page 5 Adjust the images as needed Double click the image in the album page e In the Image Adjustments window adjust the Exposure Color Rotation Scaling
49. ing infrared IR on page 32 For more information on how to save files using infrared see Chapter 5 Saving photos on page 53 Refer to your digital camera documentation to see if your digital camera uses HP JetSend Infrared port When positioning the digital camera for sending photos be sure there is a clear line of sight between the digital camera and the printer infrared port If something is blocking the way the digital camera and printer will not be able to communicate and photos will not be transferred It may help to place the digital camera on a table and then aim it toward the printer so it is stationary during the entire transfer process This helps to avoid any interruptions in communication between the printer and digital camera Your digital camera may have a Send button for infrared If it does aim the digital camera towards the printer infrared port and press the Send button If the printer does not receive the photos try adjusting the distance between the digital camera and the printer Sometimes moving closer or farther away can help you successfully transfer the photos Position the printer and the camera out of direct sunlight Bright light can interrupt communication between the two devices 24 www hp com photosmart Chapter 3 Printing directly from the printer Your HP PhotoSmart 1000 printer allows you to print directly from a memory card or using infrared without being connected to
50. inting Module Troubleshooting Solution 1 Press Cancel No 2 Remove the Automatic Two Sided Printing Module 3 Reinstall the rear access door 4 Change the software settings from Automatic to Manual 5 Manually feed the paper into the printer for two sided printing Wrong paper size Cropping may occur Press OK to continue Or you can CANCEL the job The size of paper to be printed does not match the specitied size e Load appropriate sized paper then press OK Yes to continue OR e Press Cancel No to quit the print job Photo transfer was interrupted Send more or press OK if done The infrared transmission from the camera has been interrupted e Press OK Yes to continue OR e Resend the photos PC data was not received check PC connection Press OK to continue The printer has not received data sent from the computer Check that the connection cable is securely attached to the printer and to the computer Use only 1 card Please remove a memory card The printer can access only one memory card slot at a time Remove one of the memory cards from the printer www hp com photosmart 89 hp photosmart 1000 color printer user s guide 90 LCD Message Memory card in backwards Problem The memory card was inserted backwards Card is not fully inserted Push card in a little more The memory card was not inserted correctly
51. inting on both sides of a sheet of paper This results in adding more pages to your document or reducing the size of content to fit If you print the second side by manually feeding the paper back into the printer rather than using the Automatic Two Sided Printing Module the top margin will remain as you orignally set it in the document When the printer software asks you how to set the margins for the paper select one of the following then click OK Reduce content size to fit smaller area if do not want additional pages added to your document OR Do not reduce content size if you do not mind additional pages added to your document Select a binding option Book if you want to bind your document on the left like a book OR e Tablet if you want to bind your document along the top like a calendar Select Automatic to turn on automatic two sided printing 48 www hp com photosmart 10 If your document contains a lot of color you may want to increase the dry time for the first side of the page e Select the Advanced tab In the Extra Dry Time area click and drag the slider to the right to increase the dry time Click and drag the slider to the left to decrease the dry time 11 Click OK to close the Properties dialog box then click OK again to begin printing your document After printing the first side of the page the printer holds the paper in the output tray while the ink dries When the ink is dry
52. lect the page layout then press OK Yes 2 Press Tools again to select Photo Album or Paper Saver 3 Press OK Yes Paper Saver www hp com photosmart 19 hp photosmart 1000 color printer user s guide Photo brightness If you want your photos to print lighter or darker than the originals adjust the photo brightness To adjust the photo brightness 1 On the printer front panel press Tools until the LCD asks if you want to adjust the photo brightness then press OK Yes 2 Press the right side of the Tools button to lighten your photos or the left side of the Tools button to darken your photos 3 Press OK Yes Factory default settings You can reset the printer to the original factory settings To use the factory settings 1 On the printer front panel press Tools until the LCD asks if you want to reset all the tools settings 2 Press OK Yes The factory settings are as follows No default paper type or size the printer asks you the paper type and size each time e Photo Album page layout Middle photo brightness setting OK Yes button Tools button 20 www hp com photosmart Understanding memory cards Understanding memory cards If your digital camera uses a memory card to store photos you can insert the memory card into the printer to print or save your photos The printer steps you through the process A For more information on how to pri
53. lick on the tools at the corners of the image e To adjust the image in the album or reprints page double click the image Follow these steps Printing from your Windows PC Adjust image o a Delete Rotate right j La _4 Rotate left EHD499d jpg Adjust the exposure 1 Click Exposure 2 Drag the buttons on the Highlights Midtones and Shadows controls to adjust the lightness and darkness of the image Adjust the color 1 Click Color 2 Click on the Color control to adjust the mix of colors in the image 3 Drag the button on the Saturation control to adjust the amount of color in the image Rotate your image 1 Click Rotation 2 Click on the Counterclockwise Flip and Clockwise controls to adjust the orientation of the image www hp com photosmart 41 hp photosmart 1000 color printer user s guide To Follow these steps Scale your image 1 Click Sealing 2 Click on the arrow to select the scaling percentage OR Type in the width and height in pixels to customize the scaling Adjust the sharpness 1 Click Sharpness 2 Drag the button on the Sharpness control to sharpen or soften the image e Close each dialog when you have finished adjusting the image Click Accept to save the changes 42 www hp com photosmart Printing from your Macintosh Printing from your Macintosh You can print documents from a software application
54. ling all of the photos you have selected Follow these steps Cancel the last selected e Press Cancel No photo 30 www hp com photosmart Printing from a memory card Printing photos MS Use the printer s front panel to print photos from a memory card Note that the layout of your photos how they are placed on the page depends on several Copies Photo Size factors button 27 button e Photo size Orientation selected on your digital camera if it has this option Order in which you choose the photos e Photo Album vs Paper Saver setting See Page layout on page 19 if you need more information To Follow these steps Print photos from a Note If you want to print your photos on photo paper check that the photo tray contains memory card paper and that the tray is engaged or that the paper tray contains photo paper See Loading paper on page 11 if you need more information 1 Choose the photos you want to print See Choosing photos on the printer s front panel on page 28 if you need more information 2 Select the photo size press Photo Size until the LCD displays the correct photo size 3 Select the number of copies press Copies until the LCD displays the number of copies you want to print 4 Press Print www hp com photosmart 31 hp photosmart 1000 color printer user s guide Printing files using infrared IR If your digital camera has
55. llows you to print documents and projects such as photo album pages greeting cards iron on transfers or newsletters from a Windows PC or Macintosh www hp com photosmart 35 hp photosmart 1000 color printer user s guide Printing from your Windows PC 36 To print from your Windows PC l From your software application s File menu select Print Your software application s Print dialog box displays Note The Print dialog box is different for each software application Select the print settings Make sure the HP PhotoSmart 1000 Series printer is the selected printer Select the pages you want to print Select the number of copies Note Where you find these selections depends on the software application you are using You may need to click a Setup button Click Properties The HP PhotoSmart printer Properties dialog box displays Print 2 x m Printer Name HP PhotoSmart P1000 Series Properties Status Default printer Ready Type HP PhotoSmart P1000 Series Where Local Comment HP PhotoSmart P1000 Series TF Print to file r Print range r Copies All Number of copies 1 4 Pages from hi to y E F col 1 2 3 ollate Selection E 2 z Select the Properties as appropriate for your project see Selecting the printer Properties on page 37 Click OK to begin printing Cancel www hp com photosmart Printing from your Windows PC Selectin
56. materials charges to service the printer for the particular failure or damage If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the defective product at HP s option If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP products may contain remanufactured parts components or materials equivalent to new in performance HP s limited warianty is valid in any country where the covered HP product is ontracts tor a distributed by HP itional warranty services such as on site service are available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer B Limitations of Warranty 1 TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THE HP PRODUCTS AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF
57. ng HP custom paper for the best output quality For example if you are printing a photo be sure to print on HP Premium Plus Photo Paper for photo quality results HP papers can be found at most computer and office supply stores or on the Web at www hpshopping com You can load a Stack of paper e 4x 6 inch 102 x 152 mm photo paper in the printer s photo tray Single envelope Stack of envelopes www hp com photosmart 11 hp photosmart 1000 color printer user s guide To Load paper in the paper tray Use the printer s paper tray to print on many different types of paper You can use everything from plain paper to HP Premium Inkjet Transparency Film Follow these steps l Pull out the front paper guide on the paper tray Side paper and slide the side paper guide as far to the left guide as it will go Place a stack of paper into the paper tray Load the paper print side down The printer prints on the face down side of the paper in the paper tray the printed document faces up in the output tray e Always load paper in the portrait direction with the long edge against the long edge of the paper tray Front paper guide e Be careful not to use too much or too little paper It may be difficult for the printer to grab a sheet of paper when there are only one or two sheets in the paper tray Check that the stack of paper contains several sheets but is no higher than the top o
58. ng paper to print the second side 1 2 3 Click the drop down menu to select Layout Select Print Both Sides Select a binding option e Book if you want to bind your document on the left like a book OR e Tablet if you want to bind your document along the top like a calendar Select Manual Click OK When the first side of your document finishes printing remove the paper from the output tray Follow the instructions on the screen to determine how to place the paper into the paper tray On your computer screen click Continue www hp com photosmart Chapter 5 Saving photos Your printer allows you to save directly from a memory card to your computer and also includes an infrared port that can access and save information sent to it by a digital camera Note Your digital camera must use HP JetSend to transfer information via infrared Refer to your digital camera documentation to see if your digital camera uses HP JetSend Saving from a memory card Saving directly from a memory card is as easy as inserting the memory card into the printer choosing the photos you want to save and pressing Save For more information on inserting the memory card see Inserting a memory card on page 21 For more information on Choose Photos button Deciding which photos to save see Deciding which photos to print on page 26 Save button e Choosing the photos on the printer s front panel see Choo
59. nt files from a memory card see Printing from a CompactFlash memory card on page 26 For more information on how to save files from a memory card to your computer see Chapter 5 Saving photos on page 53 c tFlash Type I amp II Types of memory cards ompactFlash Type I amp The printer can read CompactFlash Association CFA certified Type I amp Il IBM Microdrive and SmartMedia memory cards These cards are manufactured by several vendors and are available in a variety of storage capacities You can purchase memory cards where you purchased your digital camera or at most computer supply stores Microdrive Caution Using another type of memory card may damage the memory card the printer or both IBM Microdrive Inserting a memory card Once you have taken photos with your digital camera you can print them immediately or save them directly to your computer using the printer Before you insert a memory card be sure the printer is turned ON SmartMedla EA SmartMedia Note The printer can only access one memory card slot at a time When the memory card is inserted correctly the card slot indicator light illuminates The LCD screen displays Reading for a moment shows the number of photos found on the memory card then displays ALL PHOTOS 1 copy Index www hp com photosmart 21 hp photosmart 1000 color printer user s guide Caution Do not pull out the memory card while the LCD screen
60. nt to save all files including non photo files such as audio files from a memory card using the front panel choose ALL PHOTOS when you are selecting the photos you want to save The non photo files are automatically saved along with the photo files If you need more information on how to select photos using the front panel see Choosing photos on the printer s front panel on page 28 e If you only want to save specific files such as one photo and one non photo file access the memory card directly trom the desktop Saving photos using infrared If your digital camera has HP JetSend infrared capability such as the HP PhotoSmart C500 you can transfer your photos directly from your digital camera to the printer for fast wireless saving When you use infrared to transfer photos your camera and printer must communicate during the entire process Point the camera toward the printer and leave it there until the process is complete You can also print photos using infrared See Printing files using infrared IR on page 32 or www jetsend com for more information Note Your digital camera must use HP JetSend to transfer information via infrared Refer to your digital camera documentation to see if your digital camera uses HP JetSend www hp com photosmart 57 hp photosmart 1000 color printer user s guide To Follow these steps Send photos to the printer 1 Using your digital camera select the photos you want to sav
61. o nononnn nr non nnnnn cnn rra nr ron nn rn nn rr naar rana nn nnnnnnnnns 8 Replacing or installing print cartridges cccccccecesceeeeececsceceeeeceeeeeecsaeceeaeeeeeeeecaeeecsaeeeeeeeecaeeecenaeeecaeeecaaeeeseseecneeecseeennetensas 9 Loading paperien A i de ee S 11 Chapter 2 Getting to know your printer isaac ri oi based cun odes leased seedeate decd Saas 17 Adjusting printer settings ia A ae te ici 17 POE PA ons ve Ses ead sock R aE sia cgoGess Lecuvest A E R E RO 17 Default paper typeand size misna ee chee chine la 17 Pag lay a o a det eek hea rates sauce Rt Recah atm Nast ees Ghee art Ease 19 Photo brightness eniin ses esiue A oia 20 Factory default setings iet c s40 ids etek cred a tds ad de Youth 20 www hp com photosmart i hp photosmart 1000 color printer user s guide Understanding memory as e ee o 21 TES MM A A e 21 Inserting A Memoria iaa basal 21 Understandinighintrared it o de o 24 Tips for singinirared 4 oia dis iia 24 Chapter 3 Printing directly from the printer ccsscssssssssssssscssccscessscesscescescccccseessscessessesesscessesseeesseeeens 25 Printing trom A O o 26 Deciding Whichiphotos to pritt in A a it ae ea el RA aI dhe a ee 26 Choosing photos on the printer s front panel ooooocconocccooocccconcnooono canon ccoo o nono nc nnonnn nono n nr nono nn non n Stns Enss nn naar rr nn nr nn nan nnnnn ranas 28 E A E OO 30 Printing photo A O E A ic 31 Printing desuso infrared e Reads l
62. oltware could not 5 Plug the USB cable back into the printer identify the new printer the 6 If Unknown device continues to appear in the New hardware printer USB connection may be defective found dialog check the Web for updates or contact HP Customer Care See the back cover for contact information www hp com photosmart Problem The printing is very slow continued on next page Possible cause Your computer may have less than the recommended system requirements Troubleshooting Solution Check the amount of RAM memory and Processor speed in your computer See the Appendix for system requirements Too many software programs may be running at the same time Close all unnecessary software programs You may be using outdated printer software Check the printer driver you are using Check HP s Web site for the most recent software updates See the inside back cover of this guide for a list of Web site addresses You may be printing a complex document containing graphics or photographs Free up some space on your hard drive Having less than 100MB of free space of your computer s hard drive can mean longer processing time e Be patient Large complex documents containing graphics or photographs print slower than text documents www hp com photosmart 71 Problem The printing is very slow hp photosmart 1000 color printer user s guid
63. om photosmart Connecting the printer to your Windows PC Connecting the printer To Connect the printer with a parallel cable Follow these steps 1 Shut down Windows and turn the computer off Connect the printer to the computer using the parallel cable you purchased Plug in the printer using the power cord that came in the package On the printer front panel press Power fo turn on the printer Turn on the computer OF LA OY Install the print cartridges and load paper 7 Install the printer software Connect the printer with a USB cable If you are using Windows 98 Windows 2000 or Windows Me and your computer has a USB port you can connect the printer to the computer using USB Note The computer can be ON when you connect the printer with a USB cable 1 Connect the printer to the computer using the USB cable you purchased 2 Plug in the printer using the power cord that came in the package 3 On the printer front panel press Power to turn the printer on 4 Install the print cartridges and load paper 5 Install the printer software www hp com photosmart 99 hp photosmart 1000 color printer user s guide Connecting the printer to your Macintosh You will need a USB cable to connect the HP PhotoSmart printer to your computer s USB port This cable is available where you purchased your printer or at most computer supply stores and must be purchased separately System
64. on 1 Make sure the power is on 2 Make sure that all cable connections are secure You may not have any paper in the paper tray The printer s top cover may be open Check that paper is placed in the paper tray correctly Close the printer s top cover A problem may exist with one of the print cartridges Replace the print cartridge The printer may still be processing information See The printing is very slow on page 71 73 hp photosmart 1000 color printer user s guide 74 Problem No page came out of the printer continued on next page Possible cause There may be a paper jam Solution 1 Check the printer s LCD for any instructions 2 Pull the paper out of either the paper tray or the output tray e If you were printing labels make sure a label did not become unglued from the label sheet while going through the printer 3 If the paper jam has cleared print your document again If the paper jam has not cleared try removing the rear access door 1 Unplug the printer open the rear access door by turning the knob counter clockwise and remove the door 2 Gently pull the jammed paper out of the printer then replace the rear access door 3 Plug the printer back in and turn it on When you have cleared the paper jam print your document again www hp com photosmart Troubleshooting Problem Possible cause Solution No page came
65. out of the There may be a paper jam 1 Turn your printer off Renton in the Automatic Two Sided 2 Press the button on top of the Automatic Two Sided Printing Printing Module Module and lower the access door 3 Gently pull the jammed paper out of the Module then close the access door Turn your printer back on 5 Print your document again Note If you are still having problems try removing the Automatic Two Sided Printing Module and reinstalling the rear access door There is a paper jam in the 1 Turn your printer off back of the printer and the 2 Simultaneously press the release buttons located on each side of anna ME the Automatic Two Sided Printing Module to remove the Printing Module is attached Module 3 Gently pull the jammed paper out of the printer then replace the Module 4 Turn your printer back on 5 Print your document again The rear access door or the 1 Attach either the rear access door or the Automatic Two Sided Automatic Two Sided Printing Module to the back of the printer Printing Module may be gt Ne Print your document again missing www hp com photosmart 75 Problem A blank page came out of the printer The document printed at an angle or is off center hp photosmart 1000 color printer user s guide Possible cause You may be out of ink Solution Replace the print cartridge You may have forgotten to remove the vinyl tape from the prin
66. ray Place 4 x 6 in 102 x 152 mm photo paper or hagaki paper for Japan only in this tray for printing Top cover Open this cover to change print cartridges Single envelope slot Place a single envelope in this tray for printing Output tray This tray catches your printed photos or documents Side paper guide Adjust this guide to the edge of the paper in the paper tray Paper tray Place paper or envelopes in this tray for printing Front paper guide Adjust this guide to the edge of the paper in the paper tray Slider Move this slider to engage or disengage the photo tray LCD Read this window for information about the status of your printer SmartMedia memory card slot Insert a SmartMedia memory card into the slot to begin printing or saving CompactFlash IBM Microdrive memory card slot Insert a CompactFlash or IBM Microdrive memory card into the slot to begin printing or saving Infrared port Aim a digital camera using HP JetSend here to print your photo wirelessly Fine length paper guide Adjust this part of the front paper guide to the edge of small paper in the paper tray Power button Press this button to turn the printer on and off www hp com photosmart Power cord connection Connect the power cable included in the box here Parallel port Use this port to connect the printer to the computer if you are using a bi directional IEEE 1284 compliant parallel cable
67. rinter correctly be sure that the unattached edge of the banner paper stack is toward the printer e Ifthe paper creases going through the printer the paper might be unsuitable for banner printing www hp com photosmart 83 Problem Windows PC In the Two Sided Printing section of the Features tab the Automatic option is missing hp photosmart 1000 color printer user s guide Automatic two sided printing solutions Possible cause The Automatic Two Sided Printing Module is not enabled in the Toolbox Solution 1 Goto the Configuration tab of the HP PhotoSmart Toolbox N Check Automatic Two Sided Printing Module and click Apply Go to the Features tab of the Printer Properties dialog Select Two Sided Printing Choose a content size option and click OK O OM 0 Make sure Automatic is selected Macintosh In the Layout panel the Automatic option is missing Windows PC In the Two Sided Printing section of the Features tab you cannot select the Automatic option The Automatic Two Sided Printing Module is not enabled in Chooser You may have selected an unsupported paper type or size on the Setup tab of Printer Properties 1 From the Apple menu select Chooser 2 Select the HP PhotoSmart icon and then click Setup in the right side of the Chooser window 3 In the Duplex Unit field select Installed 4 Click OK then close the Chooser On the Setup tab in Print
68. rinting appears faded or dull click Normal or Best instead of Draft on the Paper Type Quality panel www hp com photosmart Problem Print quality is poor Possible cause If you have smearing you may be using too much ink Solution Windows PC 1 2 Reduce the amount of ink by going to the Advanced tab and using the Ink Volume slider 3 Increase the dry time by going to the Advanced tab and using the Dry Time slider Macintosh 1 Click Normal or Draft instead of Best on the Paper Type Quality panel 2 Reduce the amount of ink On the Paper Type Quality panel select the Ink tab Use the sliders to adjust ink density 3 Increase the dry time On the Paper Type Quality panel select Troubleshooting Click Normal or Draft instead of Best on the Setup tab the Ink tab Use the sliders to adjust dry time www hp com photosmart 81 hp photosmart 1000 color printer user s guide 82 Problem Photos are not printing correctly continued on next page Possible cause You may not have inserted the photo paper correctly Solution Insert the photo paper print side down The photo paper may not be fully engaged 1 Insert the photo paper as far as it will go into the paper tray 2 Make sure that the paper guides rest snugly against the photo paper See Loading paper on page 11 for more information You may not have selected the appropriate paper type
69. rinting closer to the infrared lens on the printer The printer prints only part of a page or document The device from which you are printing may have been moved out of range of the printer s infrared lens Try to realign the devices within approximately 3 30 seconds If the print job does not resume you must begin the printing process again www hp com photosmart Error messages LCD Message Some photos are corrupted Problem The printer detects that one or more photos specified in the job are corrupted and cannot be accessed Photo is too large The photo received from the camera via infrared is too large to be processed Photo type is not supported File type is not supported The file specified for the job is not of a supported file type Troubleshooting Solution e Press OK Yes The printer may not print the file or it may not print the file correctly OR e Press Cancel No to cancel the print job OR e If you are printing from a memory card try saving the photo from the memory card to your computer and then print the photo from your computer software See Saving from a memory card on page 53 for more information OR e Ifa photo is missing check that you have not accidently deleted the photo from the memory card Printer memory is full Press OK The printer runs out of memory to store photos sent using infrared Press OK Yes and
70. rt 1000 color printer user s guide 96 www hp com photosmart Appendix Connecting your printer Connecting the printer to your Windows PC You can use the HP PhotoSmart printer with a Windows PC or a Macintosh For system requirements see the following page Note We recommend that you connect the printer directly to your Windows PC for the best results Do not connect the printer to another device such as an lomega Zip Drive or switchbox that is already connected to your computer ray Parallel connection c USB connection e lt gt Note You will need a bi directional IEEE 1284 Note You will need a USB cable to connect the HP compliant parallel cable to connect the HP PhotoSmart printer to your computer s USB port PhotoSmart printer to your computer s parallel This cable is available where you purchased your port The cable should be 9 feet 3 meters or printer or at most computer supply stores and shorter This cable is available where you must be purchased separately purchased your printer or at most computer supply stores and must be purchased separately www hp com photosmart 97 hp photosmart 1000 color printer user s guide System requirements Component Recommended 98 Operating system Windows 95 98 Me NT 4 0 2000 Processor Pentium 233 MHz RAM 64 128 MB Free disk space 200 500 MB Video display 800x600 16 bit or higher CD ROM Ax or better www hp c
71. rt Utility If you are running out of ink replace the print cartridge Make sure you are using a paper type intended for the printer Choose paper that is specifically designed for the output photographs for example rather than plain paper You may be printing on the wrong side of the paper Make sure the paper is loaded print side down You may not have selected the correct paper type in the printer software Windows PC Make sure you have selected the correct paper type on the Setup tab of Printer Properties Macintosh Make sure you have selected the correct paper type on the Paper Type Quality panel You may need to clean the print cartridges See Cleaning the print cartridges on page 62 www hp com photosmart 79 hp photosmart 1000 color printer user s guide 80 Problem Print quality is poor continued on next page Possible cause Your print cartridges may be out of alignment Solution Windows PC e If the color and black ink are not lining up on the printed page go to the Printer Services tab of the HP PhotoSmart Toolbox and click Calibrate the Printer Macintosh e Ifthe color and black ink are not lining up on the printed page go to the Calibrate tab of the HP PhotoSmart Utility and click Align You may be printing in Draft mode Windows PC Click Normal or Best instead of Draft on the Setup tab Macintosh e If p
72. s Web site for a list of supported paper types Automatic two sided printing was selected but printing is only on one side of the paper The application you are using to print supports only manual two sided printing It does not support automatic two sided printing Print using the manual two sided printing feature www hp com photosmart 85 Infrared IR solutions Problem A connection cannot be established or the transmission seems to be taking longer than usual A connection cannot be established or the transmission seems to be taking longer than usual hp photosmart 1000 color printer user s guide Possible cause The device from which you are trying to print may not support HP JetSend Solution Refer to the IR device s documentation to check that it uses HP JetSend IR protocol The IR device from which you are trying to print and the printer are not positioned properly Bright lights may be interfering with the signal e Position the IR device from which you are printing up to 3 feet 1 meter from the printer and within a 30 degree total angle from the printer s infrared lens Make sure the path between the two infrared devices is clear of obstacles Make sure the two infrared lenses are clean free from dirt and grease Make sure that no bright light of any type is shining directly into either infrared lens e Position the device from which you are p
73. says Reading or while the light is blinking This may damage the printer the memory card or the information on the memory card To Follow these steps Insert a CompactFlashor e Insert the memory card into the bottom card slot IBM Microdrive memory so the front of the card faces away from you and card the edge with pin holes is placed into the printer first If you do not insert the side with pin holes into the printer first you can damage the memory card the printer or both CompactFlash or IBM Microdrive 22 www hp com photosmart Understanding memory cards To Insert a SmartMedia memory card Follow these steps e Insert the memory card into the top card slot so the front of the card the gold side faces toward you and the top of the card the edge with the notch is placed into the printer first SmartMedia www hp com photosmart 23 hp photosmart 1000 color printer user s guide Understanding infrared Tips for using infrared The printer includes an infrared IR port that can access and wirelessly print information sent to it by a digital camera that has HP JetSend infrared capability After you transfer the photos you can print them immediately or save them to your computer Note Your digital camera must use HP JetSend to transfer information via infrared For more information on how to print files from infrared see Printing files us
74. send the photos one by one www hp com photosmart 87 LCD Message Some photos are not on the card Job was cancelled Press OK Some photos are not on the card Check the DPOF file Press OK hp photosmart 1000 color printer user s guide Problem At the begining of the print job or during the print job the printer checks the photo selection and detects that some of the specified photos are missing or have been deleted Solution Make sure that you have not accidently deleted any photos from the memory card Print a new index page to see the index numbers associated with each photo See Printing an index page on page 27 for more information File directory structure is corrupted The printer detects that the file directory on the inserted memory card is corrupted and cannot be accessed Card access error The printer cannot access the files on the memory card Card may be damaged The printer cannot access the memory card Use another memory card OR Reformat the memory card Printer memory is full Job was cancelled Press OK The printer is out of memory and the job has to be cancelled 1 Press OK Yes 2 Print files one at a time www hp com photosmart LCD Message Paper is too long See PC screen Paper is too short See PC screen Problem The paper size is too long or too short to be used in the Automatic Two Sided Pr
75. set up the HP PhotoSmart printer software 1 Open the HP PhotoSmart printer Toolbox from the Windows Start menu choose Programs HP PhotoSmart 1000 then HP PhotoSmart 1000 Series Toolbox 2 Select the Configuration tab 3 Make sure Automatic Two Sided Printing Module is selected then click Apply 4 Close the Toolbox window click the X in the upper right corner of the window Automatic two sided printing 1 Load paper in the paper tray See Loading paper on page 11 for details 2 From your software application s File menu choose Print Your software application s Print dialog box displays Note The Print dialog box is different for each software application 3 Select the print settings Make sure the HP PhotoSmart 1000 Series is the selected printer Select the pages you want to print Select the number of copies you want to print Where you find these settings depends on the software application you are using You may need to click a Setup button www hp com photosmart 47 hp photosmart 1000 color printer user s guide 4 Click the Properties button The printer Properties dialog box displays Select the Setup tab and select the print quality paper type and paper size Select the Features tab choose the paper orientation Portrait or Landscape then choose Two Sided Printing The HP PhotoSmart 1000 printer software may have to increase the margin at the top of the page when automatically pr
76. sing photos on the printer s front panel on page 28 www hp com photosmart 53 hp photosmart 1000 color printer user s guide Saving photos from a memory card to your Windows PC You can save photos directly from your memory card to your Windows PC You can use the HP PhotoSmart Save Utility or you can use Windows Explorer or My Computer to drag and drop files from the memory card to a location on your computer s hard drive To save photos from a memory card 1 Choose the photos you want to save If you need more information see Choosing photos on the printer s front panel on page 28 Note If you selected to save ALL PHOTOS the printer will automatically save all files on the memory card including non photo files such as audio files 2 On the printer front panel press Save A new sub folder is automatically created using the current date and time for its name This sub folder is located in My Documents My Pictures Note If you are using Windows 2000 the sub folder is located in C Documents and Settings lt your username gt My Documents My Pictures Save button 54 www hp com photosmart Saving photos from a memory card to your Windows PC 3 Ifyou want to save your photos in a different location NP rro MEEI e i a i gt Click and select the location A Save Photos De select In new sub folder if you do not want to create a sub folder Click here to If you leave this option sele
77. stem Requirements Dimensions Weight 92 Yes HP PhotoREt Ill HP ColorSmart Ill HP SmartFocus Automatic Contrast Enhancement HP PCL 3 enhanced Windows 95 98 Me NT 4 0 2000 Pentium 233 64 128 MB RAM 200 500 MB free disk space 800 x 600 16 bit color display 4X CD ROM Mac OS 8 6 or higher G3 G4 based system with builtin USB 64 MB RAM 17 x 8x 15 in 17 x 8 x 17 in with Two Sided Printing Module 440 x 204 x 375 mm 440 x 204 x 435 mm with Two Sided Printing Module 14 lb 15 5 lb with Two Sided Printing Module 6 5 kg 7 kg with Two Sided Printing Module www hp com photosmart Regulatory and warranty information Regulatory notices U S A This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Canada This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada www hp com photosmart Japan CORE HRUBRESERESSEMAMBS VCCI OR CED DIABRRRMHEE CY CORE RERRCHRATSCE EBMELTUEFA COREMNTIOAPTLED a VRE RICHER LT ERIN ERE SS SROTCEMHVET DURORMAE gt TELLUEYRUOELTE SM Korea MSX SHE BS 2171 JI
78. t 1000 Series software Follow the instructions on your computer screen to uninstall the software When the uninstall is completed turn the computer OFF and then ON again Reinstall the software See the separate software installation instructions If you are still having problems with the software installation see the inside back cover of this guide for HP Customer Care contact information www hp com photosmart Problem The software did not install correctly OR You need to uninstall the printer software for any reason The binding margin appears in the wrong place Possible cause There may be a conflict with your virus protection program There may be a conflict with another software program There may be a conflict with a peripheral device connected to the printer You may not have chosen the correct paper orientation Solution Macintosh l 2 3 4 Troubleshooting Uninstall your printer software Insert the printer software CD into your computer select Uninstall from the Installer then follow the instructions on your computer screen Close any active virus protection programs Exit all software programs Reinstall the printer software If you are still having problems with the software installation see the inside back cover of this guide for HP Customer Care contact information Windows PC Make sure you have chosen the correct paper orientation
79. t cartridge Make sure you have removed the protective piece of vinyl tape on each of the print cartridges You may be trying to print a fax You may have previously begun a print job and then cancelled it Paper may not be loaded correctly 1 Save the fax in a graphic format such as tiff 2 Place it in a word processing document and print it from there If you cancel a print job before the file has printed the printer may have already loaded paper in preparation for printing When you start the next print job the printer ejects the blank page before continuing with the current job 1 Make sure the paper is correctly oriented in the paper tray 2 Make sure the paper guides fit snugly against the paper The document did not print using the selected default print settings The printer s default print settings may be different from the application s print settings In this situation the application s print settings will be used Select the appropriate print settings within the application www hp com photosmart Problem Possible cause You may have selected the wrong paper orientation Parts of the document are missing or are in the wrong place continued on next page Troubleshooting Solution Windows PC e Make sure you have selected the correct orientation portrait or landscape on the Features tab of Printer Properties Macintosh e Make sure you have select
80. these steps Replace or install print 1 On the printer front panel press Power to turn Donat touch cartridges the printer on P int canidg O continued on next page 2 Open the top cover The print cartridge cradle moves to the center of the printer 3 Liftthe cradle latch for the print cartridge you want to replace or install Tape 4 If you are replacing a print cartridge lift the old print cartridge out and discard it 5 Remove the tape from the new print cartridge e Take the print cartridge out of its package e Grasp the tab and peel off the tape Note Do NOT touch the ink nozzles or the copper contacts Touching these parts may cause print cartridge failure www hp com photosmart 9 hp photosmart 1000 color printer user s guide To Follow these steps Replace or install print 6 Insert the print cartridge cartridges e Insert the print cartridge into the cradle continued Close the cradle latch to lock the print cartridge in place 7 Close the top cover When the LCD prompts you load plain paper in the paper tray If you need more information see Loading paper on page 11 9 On the front panel press OK Yes The printer begins printing a calibration page to align the print cartridges Calibration page 10 www hp com photosmart Loading paper Loading paper You can print on many different types and sizes of paper We recommend usi
81. ting Module you can print on the second side of a piece paper manually See Manually reloading paper to print the second side on page 52 for details Note The Two Sided Printing Module is an optional accessory For ordering information visit the Web at www hpshopping com For information on how to print two sided documents from a Windows PC see Two sided printing from your Windows PC on page 47 For information on how to print two sided documents from a Macintosh see Two sided printing from your Macintosh on page 50 Using the Two Sided Printing Module optional The Two Sided Printing Module enables the printer to automatically print on the second side of a piece of paper when you are printing from your computer Automatic two sided printing requires three steps 1 Install the Two Sided Printing Module If you need more information see Installing the Two Sided Printing Module optional on page 8 2 Set up the HP PhotoSmart printer software See below for details 3 When you print select Automatic Two Sided Printing in the print settings 46 www hp com photosmart Two sided printing Two sided printing from your Windows PC Setting up the HP PhotoSmart printer software for two sided printing Before you use the Two Sided Printing Module for the first time you need to set up the printer software for automatic two sided printing Note You only need to set up the printer software once To
82. tion on your computer s hard drive To save photos from a memory card 1 Choose the photos you want to save If you need more information see Choosing photos on the printer s front panel on page 28 Note If you selected to save ALL PHOTOS you will automatically save all photo files on the memory card Supported photo formats include the following extensions jpg jpe tif mpg and avi If you want to save all the files saved on the memory card access the memory card directly from the desktop On the printer front panel press Save A new sub folder is automatically created using the current date and time for its name This subfolder is located on the hard disk in Documents Photos If you want to save your photos in a different location e Enter a new name for the sub folder De select Create new sub folder if you do not want to create a sub folder Click Start Note If you do not make any selections within one minute the Save dialog box automatically closes and the photos are saved to the specitied location Save button photosmart photo saver H Default Photo Folder Macintosh HD Documents Photos _M Create new sub folder 6 21 2000 4 22 30 PM Press Start to begin saving immediately otherwise saving will begin automatically in one minute Cran 56 www hp com photosmart Saving photos using infrared To save non photo files e Ifyou wa
83. to your printer and your computer The USB installation dialog should appear on your computer screen Reinstall the printer software See the separate software installation instructions 68 www hp com photosmart Troubleshooting Problem Possible cause Solution When connect a USB You may not be using Make sure your computers operating system is Windows 98 2000 cable between the printer Windows 98 2000 or or Me and that your computer is connected using a USB cable If you and my computer the Me do not have Windows 98 2000 or Me you need to use a parallel New Hardware Wizard cable message does not appear Windows PC only Your USB cable may not be 1 Disconnect and then reconnect the USB cable from your printer working or may not be 2 Make sure the cable is securely attached both to the computer connected properly and to the printer 3 Ifyou are still having problems try using another USB cable You may not have USB 1 In Windows 98 2000 or Me click Start Settings Control enabled Panel 2 Double click the System icon 3 Click the Device Manager tab 4 Click the icon next to the Universal Serial Bus Controller option If you see a USB host controller and a USB root hub listed USB is probably enabled If you do not see these devices listed refer to your computer s documentation or contact the manufacturer for more information on enabling and setting up USB If you
84. ur printer Before you begin check to be sure you have the following Quick Start poster Printer Documentation Power cord Software on CD ROM Color print cartridge Black print cartridge 2 www hp com photosmart Other items you will need Other items you will need Depending on how you are using the printer you will need additional items listed below Cables To connect the printer to a computer you need a bi directional IEEE 1284 compliant parallel cable or a USB cable These cables are available where you purchased your printer or at most computer supply stores and must be purchased separately Parallel cable JA USB cable Memory cards If you use your digital camera s memory card with the printer make sure the memory card is a nese CompactFlash Type I or Il IBM Microdrive or y SmartMedia memory card See Understanding E memory cards on page 21 for more information CompactFlash SmartMedia memory card memory card HP paper HP paper You can print on many different types and sizes of paper We recommend using HP custom paper for the best output quality For example if you are printing a photo be sure to print on HP Premium Plus Photo Paper for photo quality results HP paper can be found at most computer and office supply stores or on the Web at www hpshopping com www hp com photosmart 3 hp photosmart 1000 color printer user s guide Printer parts Photo t

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