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HP 15-4010nr Maintenance and Service Guide

1. Country region Accredited agency Applicable note number Australia EANSW Austria OVE Belgium CEBC 1 Canada CSA 2 Denmark DEMKO Finland FIMKO France UTE Germany VDE Italy IMQ Japan METI 3 The Netherlands KEMA Norway NEMKO The People s Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HOSVV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in
2. Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 33 U A Q N Disconnect the battery cable from the system board see Battery on page 35 Remove the power connector cable _ Disconnect the power cable 1 the system board Release the power cable from the clips 2 and the routing channel built into the cover p Remove the two Phillips PM2 0x4 5 screws 3 that secure the power connector and bracket to the top cover gt Remove the power connector bracket 4 Component replacement procedures 57 5 Remove the power connector 5 and cable Reverse this procedure to install the power connector cable and bracket 58 Chapter 4 Removal and replacement procedures Multimedia board Description Spare part number Multimedia board includes audio port Card Reader USB port and cable 701820 001 Before removing the multimedia board follow these steps 1 2 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer
3. aE aE A a EA 27 Cables and 27 Drivehandling E E 28 Creatine tine 28 Electrostatic discharge damage 28 Packaging and transporting guidelines 30 Component replacement procedures 32 Service AAG 32 COVEN 33 Banery 35 RTG batery sesiis shale e E E stl EEEO S E E EE ENY 36 WIAN module secsi aerae inpe a o aaea RRES 37 S INE E E T A E 39 Solid state drive eiren seiniin ea men nnn cee even renner ey errr 40 Power UMM DOME 41 lolde Ke uN E 43 Display assembly subcomponents 45 TouchPad aae h onae E a 52 Front speakers 54 To chPad lED 56 ERINES 57 Multimedia board 55 tcanseaidhicasgur eankourdoanscendiedaciatabentetnedasaseeiawisewebcinnbbeimssendemasiundtanies 59 lt 60 E 62 T A 65 67 Keyboard 69 Rea
4. Dimensions Height 19 60 cm 7 72 in Width 34 70 cm 13 66 in Diagonal 39 80 cm 15 67 in Number of colors Contrast ratio Up to 16 8 million 200 1 typical Brightness 300 nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format 1920 x 1080 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 3 46 W Viewing angle Chapter 6 Specifications 65 horizontal 50 vertical typical Hard drive specifications 500 GB 7200 rpm 500 GB 5000 rpm Dimensions Height 7 0 mm 7 0 mm Length 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm Weight 110g 110g Interface type SATA SATA Transfer rate Synchronous maximum 1 1 GB sec 1 1 GB sec Security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 5 ms Average read write 11 13 ms 11 13 ms Maximum 22 ms 22 ms Logical blocks 500 GB 500 GB Disk rotational speed 976 773 168 976 773 168 Operating temperature 7200 rpm 5400 rpm 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 79 7 Backing up restoring and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your informati
5. Component replacement procedures 55 TouchPad LED board Description Spare part number TouchPad LED board includes cable 700012 001 Before removing the TouchPad LED board follow these steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 33 Remove the battery see Battery on page 35 Remove the TouchPad LED board 1 Release the ZIF connector 1 to which the TouchPad LED board cable is attached and then disconnect the TouchPad LED board cable from the system board Detach the TouchPad LED board cable 2 from the top cover The TouchPad LED board cable is attached to the top cover with double sided tape Release the TouchPad LED board 3 from the clips 4 built into the top cover Remove the TouchPad LED board and cable 5 making sure to route the cable underneath the TouchPad cable Reverse this procedure to install the TouchPad LED board and cable 56 Chapter 4 Removal and replacement procedures Power connector cable Description Spare part number Power connector cable includes bracket 700802 001 Before removing the power connector cable follow these steps
6. 24 T tools required 27 top cover spare part numbers 16 25 tote bag spare partnumber 21 92 Index TouchPad removal 52 spare part number TouchPad button 8 TouchPad components 8 TouchPad LED board removal 56 spare part number TouchPad light 8 TouchPad on off button 8 TouchPad zone 8 transporting guidelines 30 16 25 52 16 25 56 U USB 2 0 port 11 USB 3 0 port 9 vent 12 video product description 2 WwW warranty period 33 webcam 4 webcam light 4 webcam microphone module removal 50 spare partnumber 19 25 51 Windows application key 6 Windows logo key 6 wireless light 7 wireless product description 2 WLAN antenna components 5 locations 5 removal 72 spare partnumber 16 22 72 WLAN module removal 37 spare partnumber 18 22 37 workstation guidelines 30
7. 4 Removal and replacement procedures Z CAUTION prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities Z CAUTION product be degraded as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Preliminary replacement requirements 29 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact tra
8. 7 HP SpectreXT TouchSmart Maintenance and Service Guide Copyright 2012 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are U S registered trademarks of Intel Corporation Microsoft Windows and Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition November 2012 Document Part Number 682637 001 Safety warning notice A WARNING reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperatu
9. GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 8 Standard operating system without trusted platform module security for use only in the People s Republic of China and Russia Equipped with an Intel Quad Core 17 35170 1 90 GHz processor turbo up to 3 00 704055 001 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 7 operating system without trusted platform module security for use only in the People s Republic of China and Russia Equipped with an Intel Quad Core 17 35170 1 90 GHz processor turbo up to 3 00 700814 601 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 8 Professional operating system with trusted platform module security for use in all countries and regions except the People s Republic of China and Russia Equipped with an Intel Quad Core 17 35170 1 90 GHz processor turbo up to 3 00 700814 501 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 8 Standard operating system with trusted platform module security for use in all countries and regions except the People s Republic of China and Russia Equipped with an Intel Quad Core 17 35170 1 90 GHz processor turbo up to 3 00 700814 001 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 7 operating system with trusted platform module security for use in all countries and regions except the People s Republic of China and Russia Equipped with an Intel Dual Core i5 3337U 1 80 GHz processor turbo up to 2 70 715045
10. antenna transceivers are attached to the top cover with double sided tape 2 Release the WLAN antenna cables from the clips 2 and routing channel built into the top cover 3 Remove the WLAN antenna cables and transceivers 3 from the top cover Reverse this procedure to install the WLAN antenna Component replacement procedures 73 5 Using Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press 10 Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen Ey NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To
11. by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover page 33 Disconnect the battery cable from the system board see Battery on page 35 Remove the power connector cable see Power connector cable on page 57 Remove the multimedia board 1 2 3 Disconnect the multimedia board cable 1 from the system board Remove the Phillips PM2 0x4 5 screw 2 that secures the multimedia board to the top cover Remove the multimedia board 3 and cable Component replacement procedures 59 Reverse this procedure to install the multimedia board Memory module 60 Description Spare part number 4 GB memory module PC3 12800 1600 MHz 691740 001 2 GB memory module PC3 12800 1600 MHz 691739 001 Memory shield 701817 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 2 3 4 5 6 7 8 Navigate to www hp com Click Support amp Drivers gt click Drivers amp Software In the Enter a product name number box type the computer model information and then click Search Click the link for the computer model Select the operating system and then click Next Under Step 2
12. determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 74 Chapter 5 Using Setup Utility BIOS and System Diagnostics Downloading a BIOS update CAUTION CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 the Start screen select HP Support Assistant Select Updates and tune ups and then select Check for HP updat
13. display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel a Turn the display panel upside down with top edge toward you Release the adhesive support strip 1 that secures the display panel cable connector to the display panel Disconnect the display panel cable 2 from the display panel d Detach the display panel cable 3 from the display panel The display panel cable is attached to the display panel with double sided tape in two locations Component replacement procedures 49 e Disconnect the webcam microphone module cable 3 from the webcam microphone module f Remove the display panel cable The display panel cable is available using spare part number 700800 001 12 If it is necessary to replace the webcam microphone module CAUTION Handle the webcam microphone module with caution This module has a thin profile and is susceptible to damage when not handled carefully Release the webcam microphone module 1 as far as the webcam microphone module allows 50 Chapter 4 Removal and replacement procedures b Disconnect the webcam microphone module cable 2 from the webcam microphone module Remove the webcam microphone module The webcam microphone module is available using spare part number 700818 001 Reverse this procedure to reassemble and instal
14. include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Creating recovery media and backups 81 e Be sure that the computer is connected to AC power before you begin creating the recovery media e creation process can take up to an hour or more Do not interrupt the creation process e f necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and follow the on screen instructions to continue If you ever need to recover the system see Recovering using HP Recovery Manager on page 84 Restore and recovery There are several options for recover
15. information see Recovering using HP Recovery Manager on page 84 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 86 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you 2 IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory Ey NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support NOTE You may be prompted for your permission or password when using Refresh See Windows Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Refresh your PC without affecting your files select Get
16. is on which switches the keys to all capital letters 6 TouchPad light e TouchPad is off e The TouchPad is TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light e TouchPad is off e TouchPad is 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports gestures 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Chapter 2 External component identification Left side Component RJ 45 network jack lights 2 Description e White The computer is connected to a network e Amber The computer is connected to a network and activity is occurring on the network 2 RJ 45 network jack Connects a network cable 3 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 4 Thunderbolt DisplayPort Connects an optional high resolution display device or a high performance data device NOTE Thunderbolt is new technology Install all the latest drivers for your Thunderbolt device before connecting the device to the Thunderbolt DisplayPort Thunderbolt cable and Thunderbolt d
17. recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and follow the on screen instructions to continue Chapter 7 Backing up restoring and recovering 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 87 Requirements for specific countries and regions
18. reports a successful installation you can delete the downloaded file from your hard drive Updating the BIOS 75 Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc 76 Chapter 5 Using Setup Utility BIOS and System Diagnostics 6 Specifications Computer specifications Metric U S Dimensions Width 37 79 cm 14 88 in Depth 25 44 cm 10 02 in Height front to rear 1 79 to 2 22 cm 0 72 to 0 87 in Weight 2 25 kg 4 86 lbs Input power Operating voltage and current 19 5 V de 3 33 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 77 15 6 inch SGA display specifications 78 Metric U S
19. started and follow the on screen instructions Restore and recovery 83 Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows 2 IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the 1 key or from the Start screen To use the f11 key 1 Press f1 1 while the computer boots zore Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Reset your PC and follow the on screen instructions To use the Start screen 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager 84 HP Recovery Manager software allows you to recover the computer to its o
20. the country or region where it will be used 5 The flexible cord must be Type 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 88 Chapter 8 Power cord set requirements 9 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 89 Index A AC adapter light 11 AC adapter spare part number 22 action keys 6 antenna components 5 locations 5 removal 72 spare partnumber 16 22 72 Antenna Kit spare part number 16 22 72 audio product description 2 audio in jack 11 audio out jack 11 B battery removal 35 spare partnumber 19 22 35 bottom components 12 bottom cover removal 33 spare part number button components 5 buttons power 5 TouchPad 8 TouchPad on off 8 19 22 33 cables service considerations 27 caps lock light 8 chipset product description 1 components antennas 5 bottom 12 buttons 5 display 4 90 Index keys 6 l
21. the operating system and the software that was installed at the factory 80 Chapter 7 Backing up restoring and recovering See Creating HP Recovery media page 81 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Windows Help and Support From the Start screen type h and then select Help and Support As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries Desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager E N
22. then remove the following components a Battery see Battery on page 35 b Fan see Fan page 39 System board see System board on page 62 Component replacement procedures 71 Remove the rear speakers 1 Remove the two Phillips PM2 0x3 0 broad head screws 1 that secure the rear speakers to the top cover 2 Remove the rear speakers 2 from the top cover NOTE The rear speakers include two rubber isolators 6 These isolators are crucial to the performance of the speakers Reverse this procedure to install the rear speakers WLAN antenna Description Spare part number Antenna Kit includes left and right WLAN antenna cables and transceivers 700796 001 Before removing the WLAN antenna follow these steps 1 off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 72 Chapter 4 Removal and replacement procedures 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 33 and then remove the following components a Battery see Battery on page 35 b Fan see Fan on page 39 System board see System board on page 62 Remove the WLAN antenna 1 Detach the WLAN antenna transceivers 1 from the top cover The WLAN
23. these steps off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover page 33 U A Q N Disconnect the battery cable from the system board see Battery on page 35 Remove the hard drive 1 Disconnect the hard drive cable 1 from the system board 2 Remove the three Phillips PM2 5x5 5 screws 2 that secure the hard drive to the top cover Component replacement procedures 43 3 Remove the hard drive 3 SY NOTE As the hard drive is being removed make sure the hard drive cable is released from beneath the multimedia board cable 4 4 If it is necessary to disassemble the hard drive perform the following steps a Position the hard drive with the connector toward you Disconnect the hard drive connector cable 1 from the hard drive Remove the four Phillips PM3 0x3 3 screws 2 that secure the hard drive bracket to the hard drive d Remove the hard drive bracket 3 from the hard drive The hard drive bracket hard drive connector cable and screws are available in the Hard Drive Hardware Kit spare part number 700805 001 44 Chapter 4 Removal and replacement procedures Reverse this proce
24. wide light emitting diode WLED BrightView BV UWVA 1920x1080 slim 3 2 mm display with webcam and microphone Touchscreen and MultiTouch enabled Typical brightness 300 nits One customer accessible upgradable memory module slot 4 GB on the system board Support for DDR3L 1600 MHz dual channel Support for 8192 MB of system RAM in the following configurations e 8192 4096 MB memory module 4096 MB on system board e 06144 2048 MB memory module 4096 MB on system board e 4096 4096 MB on system board 2 Category Hard drive Description Support for 6 35 cm 2 5 in hard drives in 7 0 mm 28 in thickness Serial ATA Support for hard drive configuration as cache 32 GB mSATA installed with hard drive only Support for Accelerometer hard drive protection Support for the following hard drives e 500 7200 rpm 7 0 mm e 500 5400 rpm 7 0 mm Solid state drive Support for mSATA solid state drives Serial ATA III Support for the following single solid state drive configurations e 256 mSATA e 128 mSATA Support for Intel Smart Response Technology 32 GB solid state drive Audio and video Two high performance Premium branded speakers mounted in bass reflex enclosures Dual array microphones with appropriate beam forming echo cancellation noise suppression software HD Audio 92HD99 Beats signature audio profile applied to both headphones and external spe
25. 200 rpm 7 0 mm hard drive 703267 001 500 GB 5400 rpm 7 0 mm hard drive 683802 001 Hard Drive Hardware Kit includes 700805 001 2 Hard drive bracket 3 Hard drive connector cable Hard drive bracket screws not illustrated 4 Hard drive space cover 712413 001 5 mSATA solid state drive 256 GB 700813 001 128 GB 700812 001 32 GB 700811 001 Miscellaneous parts Component Spare part number 65 W AC adapter non PFC 3 wire 693715 001 HDMI to VGA adapter 701943 001 HP 15 6 in protective cover 700801 001 HP computer tote bag with zipper 675458 001 Power cord 3 pin black 1 83 m For use in Denmark 490371 081 Mass storage device 21 Component Spare part number For use in Europe 49037 1 021 For use in Israel 49037 1 BB1 For use in North America 49037 1 001 For use in Switzerland 490371 111 For use the United Kingdom and Singapore 490371 031 Screw Kit 700809 001 Sequential part number listing Spare part number Description 49037 1 001 Power cord for use in North America 3 pin black 1 83 m 490371 021 Power cord for use in Europe 3 pin black 1 83 m 49037 1 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 49037 1 081 Power cord for use in Denmark 3 pin black 1 83 m 490371 111 Power cord for use in Switzerland 3 pin black 1 83 m 49037 1 BB1 Power cord for use in Israel 3 pin black 1 83 m 670292 005 Inte
26. 21 25 headphone jack 11 heat sink removal 65 spare part number hinge cover illustrated 20 removal 48 18 23 65 J jacks audio in 11 audio out 11 headphone 11 microphone 11 network 9 RJ 45 network 9 K key components 6 keyboard product description 3 removal 69 spare part numbers 24 69 keyboard backlight light 7 keyboard shield removal 69 keys action 6 esc 6 fn 6 Windows application 6 Windows logo key 6 16 23 L left side components 9 light components 7 lights AC adapter 11 caps lock 8 hard drive 10 keyboard backlight 7 mute 7 power 7 10 RJ 45 network jack 9 TouchPad 8 webcam 4 wireless 7 M mass storage device illustrated 21 precautions 28 spare partnumbers 21 memory module product description 1 removal 60 spare partnumbers 18 22 60 memory shield removal 60 spare partnumber 18 25 60 microphone location 4 product description 2 microphone jack 11 model description 33 model name 1 multimedia board removal 59 spare part number mute light 7 18 25 59 N network jack 9 operating system product description 3 P packaging guidelines 30 plastic parts service considerations 27 pointing device product description 3 ports DisplayPort 9 HDMI 9 product description 3 USB 2 0 11 USB 3 0 9 power button 5 power button board removal 41 spare partnumber 16 25 41 power connector 11 power connector cable removal 57 spare part number 19 23 57 p
27. 4 Removal and replacement procedures Component Description 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Bottom cover Description Spare part number Bottom cover 671731 001 Before disassembling the computer follow these steps 1 off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the bottom cover 1 the computer upside down with the front toward you 2 Remove the four Phillips PM2 5x5 5 screws that secure the bottom cover to the computer Component replacement procedures 33 3 Remove the ten Phillips PM2 5x9 5 screws that secure the bottom cover to the computer 4 Lift the rear right corner 1 of the bottom cover until the cover detaches from the computer and then remove the bottom cover 2 from the computer Reverse this procedure to install the bottom cover 34 Chapter 4 Removal and replacement procedures Description Spare part number A cell 48 Wh 3 27 Ah battery Li ion 697311 001 Before removing the battery follow
28. 601 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Professional operating system without trusted platform module security for use only in the People s Republic of China and Russia Equipped with an Intel Dual Core i5 3337U 1 80 GHz processor turbo up to 2 70 715045 501 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Standard operating system without trusted platform module security for use only in the People s Republic of China and Russia Equipped with an Intel Dual Core 15 33370 1 80 GHz processor turbo up to 2 70 715045 001 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 7 operating system without trusted platform module security for use only in the People s Republic of China and Russia Computer major components 17 18 Component Spare part number Equipped with an Intel Dual Core i5 3317U 1 70 GHz processor turbo up to 2 60 704056 501 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Standard operating system without trusted platform module security for use only in the People s Republic of China and Russia Equipped with an Intel Dual Core i5 3317U 1 70 GHz processor turbo up to 2 60 704056 001 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 7 operating system without trusted platform module security for use only in the People s Republic of China and Russia Equipped with an Intel Dual Core i5 331
29. 7 operating system with trusted platform module security for use in all countries and regions except the People s Republic of China and Russia includes replacement thermal material 700814 501 System board equipped with an Intel Quad Core i7 3517U 1 90 GHz processor turbo up to 3 00 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 8 Standard operating system with trusted platform module security for use in all countries and regions except the People s Republic of China and Russia includes replacement thermal material Chapter Illustrated parts catalog Spare part number Description 700814 601 System board equipped with an Intel Quad Core 17 35170 1 90 GHz processor turbo up to 3 00 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 8 Professional operating system with trusted platform module security for use in all countries and regions except the People s Republic of China and Russia includes replacement thermal material 700816 001 System board equipped with an Intel Dual Core i5 3317U 1 70 GHz processor turbo up to 2 60 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 7 operating system with trusted platform module security for use in all countries and regions except the People s Republic of China and Russia includes replacement thermal material 700816 501 System board equipped with an Intel Dual Core 15 33170 1 70 GHz processor turbo up to 2 60 GHz 1600 MH
30. 7U 1 70 GHz processor turbo up to 2 60 700816 601 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Professional operating system with trusted platform module security for use in all countries and regions except the People s Republic of China and Russia Equipped with an Intel Dual Core i5 3317U 1 70 GHz processor turbo up to 2 60 700816 501 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Standard operating system with trusted platform module security for use in all countries and regions except the People s Republic of China and Russia Equipped with an Intel Dual Core i5 3317U 1 70 GHz processor turbo up to 2 60 700816 001 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 7 operating system with trusted platform module security for use in all countries and regions except the People s Republic of China and Russia 10 RJ 45 jack cover 701816 001 11 Solid state drive 256 GB 700813 001 128 GB 700812 001 32 GB 700811 001 12 Memory module PC3 12800 1666 MHz DDR3 4 GB 691740 001 2 GB 691739 001 13 Memory shield 701817 001 14 Intel Centrino Advanced N 6235 Combo Adapter 670292 005 15 Fan includes cable 700803 001 16 Heat sink includes replacement thermal material 700804 001 17 Multimedia board includes audio port Card Reader USB port and cable 701820 001 18 Front speakers includes left and right front speakers cables and 4 rubber 700810 001 isolators 19 RTC batte
31. M2 0x4 5 screws 2 that secure the fan to the top cover Remove the fan 3 from the top cover ot Reverse this procedure to install the fan Component replacement procedures 39 Solid state drive Description Spare part number 256 GB 7008 13 001 128 GB 700812 001 32 GB 700811 001 Before removing the solid state drive follow these steps 1 off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Remove the bottom cover see Bottom cover on page 33 2 3 Disconnect all external devices from the computer 4 5 Disconnect the battery cable from the system board see Battery on page 35 Remove the solid state drive 1 Remove the two Phillips PM2 0x4 5 screws 1 that secure the solid state drive to the top cover The solid state drive tilts up 2 Remove the solid state drive 3 by pulling the drive away from the slot at an angle la 0 0 0 0 0 jin Reverse this procedure to install the solid state drive AO Chapter 4 Removal and replacement procedures Power button board Description Spare part number Power button board includes cable 700891 001 Before removing the power button board follow these steps 1 2 3 4 5 Turn off the computer If you are unsure wh
32. OTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Windows Help and Support From the Start screen type h and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successtully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not
33. P Recovery media to recover 86 Changing the computer boot order 86 Removing the HP Recovery partition ccccccccssscceesesneeeeceneeeceeneaeeeeceeeeessenseeeeseaes 86 8 Power cord sel reguiremeinis sisesscsciscccsccwscssansssassecsireadaviieiatesicnssacimsdsncessnansdicreanciecieseeeses 87 Requirements for all countries 87 Requirements for specific countries and regions 88 9 UNG cscs cst cde ctss esses ceeeas ancients 89 WGK en aes 90 vii viii 1 Product description Category Product Name Description HP TouchSmart Processors e Intel Quad Core 17 35370 2 00 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W e Intel Quad Core 17 35170 1 900 GHz processor turbo up to 3 00 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W e Intel Dual Core 15 33370 1 800 GHz processor turbo up to 2 700 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W e Intel Dual Core 15 33170 1 700 GHz processor turbo up to 2 600 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W Chipset Mobile Intel HM77 PCH platform controller hub chipset Graphics Intel HD Graphics 4000 integrated universal memory architecture UMA graphics Support for BD playback with HD Decode and DX11 Panel Memory 15 6 in full high definition FHD
34. SB port on your computer and then restart the computer NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 86 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created Restart the computer 2 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the HP Recovery partition 86 HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space 2 IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 81 Follow these steps to remove the HP Recovery partition 1 the Start screen type
35. Select a Download click the BIOS link Click the link for the most recent BIOS Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 33 Disconnect the battery cable from the system board see Battery on page 35 Remove the memory module 1 Remove the Phillips PM2 0x3 0 screw 1 and the Phillips 2 0 4 5 screw 2 that secure the memory shield to the top cover Chapter 4 Removal and replacement procedures 2 Remove the memory shield 3 3 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 4 Remove the memory module 2 by pulling the module away from the slot at an angle Component replacement procedures 61 Reverse this procedure to install a memory module System board 62 Description Equipped with an Intel Quad Core i7 3537U 2 00 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 8 Professional operating system without trusted platform modu
36. The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 2 Remove the two Phillips PM2 0x3 0 screws 2 that secure the WLAN module to the system board The WLAN module tilts up Component replacement procedures 37 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle E NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 38 Chapter 4 Removal and replacement procedures Fan Description Spare part number Fan includes cable 700803 001 Before removing the fan follow these steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover page 33 Disconnect the battery cable from the system board see Battery on page 35 Remove the fan 1 2 3 Disconnect the fan cable 1 from the system board Remove the two Phillips P
37. ajor components Computer major components 15 Component Spare part number 1 Display assembly The display assembly is spared at the subcomponent level only For more display assembly spare part information see Display assembly subcomponents on page 19 2 Top cover Top cover for use only with keyboard spare part kits 700807 031 700807 041 701824 001 700807 051 700807 061 700807 071 700807 131 700807 141 700807 161 700807 A41 700807 BB1 700807 BG1 700807 DB1 and 700807 DH1 Top cover for use only with keyboard spare part kits 700807 001 700807 151 701823 001 700807 171 700807 251 and 700807 B31 3 Power button board includes cable 700891 001 4 TouchPad LED board includes cable 701819 001 5 TouchPad includes cable 701825 001 6 Antenna Kit includes left and right WLAN antenna cables and transceivers 700796 001 7 Rear speakers includes left and right rear speakers cables and 2 rubber isolators 701821 001 Keyboard with backlight and pointing stick includes keyboard cable keyboard backlight cable keyboard shield and pointing stick cable Includes 8a Keyboard for use in Belgium 700807 A41 For use in Canada 700807 DB1 For use in Denmark Finland and Norway 700807 DH1 For use in France 700807 051 For use in Germany 700807 041 For use in Greece 700807 151 For use in Israel 700807 BB1 For use in Italy 700807 061 For us
38. akers Separate discrete amplifiers for headphone and audio out jacks Supports Microsoft Premium requirements Integrated HP TrueVision HD slim webcam fixed no tilt activity LED 1280x720 by 24 frames per second Dual array digital microphones with appropriate beam forming echo cancellation noise suppression software Ethernet Wireless Chapter 1 Product description Integrated 10 100 1000 RTL8111F network interface card NIC Integrated wireless local area network WLAN options by way of wireless module Support for the Intel Centrino Advanced N 6235 Combo Adapter Support for Intel Wireless Display Wi Di Category External media cards Description 2 in 1 Digital Media Reader Slot Digital Media Slot with push push technology supporting the following digital card formats e Secure Digital SD Memory Card e Digital High Capacity SDHC Memory Card e Secure Digital Extended Capacity SDxC Memory Card e MultiMediaCard MMC Ports e Audio in mono microphone audio out stereo headphone combo jack e HDMI v1 4a supporting up to 1920x1200 60Hz with HDCP key e adapter e 45 Ethernet e USB 3 0 port two ports on left side e USB 2 0 port one port on right side supports USB sleep and charge Keyboard pointing Full size backlit island style keyboard devices Gesture support MultiTouch gestures enabled two finger scrolling and pinch zoom as default Tap
39. battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the top cover The RTC battery is attached to the top cover with double sided tape 3 Remove the RTC battery Reverse this procedure to install the RTC battery 36 Chapter 4 Removal and replacement procedures WLAN module Description Spare part number Intel Centrino Advanced N 6235 Combo Adapter 670292 005 CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps _ off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 33 uo A Q N Disconnect the battery cable from the system board see Battery page 35 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module Ey NOTE
40. drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage 28 Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Chapter
41. dule security for use only in the People s Republic of China and Russia includes replacement thermal material 715045 501 715045 601 System board equipped with an Intel Dual Core i5 3337U 1 80 GHz processor turbo up to 2 70 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Standard operating system without trusted platform module security for use only in the People s Republic of China and Russia includes replacement thermal material System board equipped with an Intel Dual Core i5 3337U 1 80 GHz processor turbo up to 2 70 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Professional operating system without trusted platform module security for use only in the People s Republic of China and Russia includes replacement thermal material Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screw driver e Magnetic screw driver e Phillips PO and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts Z CAUTION Using excessive f
42. dure to reassemble and install the hard drive Display assembly subcomponents E NOTE The display assembly is spared at the subcomponent level only For more display assembly spare part information see the individual removal subsections To remove the display assembly and access the display assembly subcomponents follow these steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover page 33 Disconnect the battery cable from the system board see Battery on page 35 Remove the display assembly 1 2 3 Open the computer and rest it on its keyboard Disconnect the display panel touch cable 1 from the system board Detach the display panel touch cable 2 from the system board The display panel touch cable is attached to the system board with double sided tape Disconnect the display panel cable 3 from the system board Release the display panel cable 4 from the retention clip 5 built into the right display hinge Component replacement procedures 45 6 Remove the three Phillips PM2 5x5 5 screws 6 that secure the display assembly to the cover _ 7 Open the display hinges as
43. e For U S support go to hitp www hp com go contactHP For worldwide support go to http welcome hp com country us en wweontact _us html 27 IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only The HP Recovery partition select models only allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 Press f11 while the computer boots Press and hold 11 you press power button 2 Select Troubleshoot from the boot options menu 3 Select HP Recovery Manager and follow the on screen instructions Restore and recovery 85 Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer Insert the HP Recovery USB flash drive you created into a U
44. e in Latin America 700807 161 For use in the Netherlands 700807 31 For use in Portugal 700807 131 For use in Russia 700807 251 For use Saudi Arabia 700807 171 For use in Spain 700807 071 For use in Switzerland 700807 BG1 For use in Turkey 700807 141 For use in the United Kingdom and Singapore 700807 031 For use in the United States 700807 001 16 Chapter Illustrated parts catalog Component Spare part number 8b Keyboard shield 9 System board includes processor and replacement thermal material Equipped with an Intel Quad Core 17 35370 2 00 GHz processor turbo up to 3 10 715044 601 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 8 Professional operating system without trusted platform module security for use only in the People s Republic of China and Russia Equipped with an Intel Quad Core 17 35370 2 00 GHz processor turbo up to 3 10 715044 501 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 8 Standard operating system without trusted platform module security for use only in the People s Republic of China and Russia Equipped with an Intel Quad Core 17 35370 2 00 GHz processor turbo up to 3 10 715044 001 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 7 operating system without trusted platform module security for use only in the People s Republic of China and Russia Equipped with an Intel Quad Core 17 35170 1 90 GHz processor turbo up to 3 00 704055 501
45. ee workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Chapter 4 Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awaren
46. eft side 9 lights 7 rightside 10 speakers 5 TouchPad 8 WLAN antenna 5 computer major components 15 partnumber 32 specifications 77 connectors service considerations 27 D Digital Media Card Reader 10 display components 4 specifications 78 subcomponents 19 display assembly removal 45 display bezel removal 47 spare part number display enclosure illustrated 20 spare number 20 22 display panel product description 1 removal 48 19 22 47 spare partnumber 19 24 49 display panel cable removal 49 spare partnumber 19 22 50 display panel touch cable spare partnumber 20 26 display switch 4 DisplayPort 9 drives preventing damage 28 E electrostatic discharge 28 equipment guidelines 31 esc key 6 Ethernet product description 2 F fan removal 39 spare part number fnkey 6 front speakers removal 54 spare part number 18 23 39 18 24 54 G graphics product description 1 grounding guidelines 28 guidelines equipment 31 grounding 28 packaging 30 transporting 30 workstation 30 H hard drive light 10 precautions 28 product description 2 removal 43 spare part numbers 22 25 43 specifications 79 hard drive bracket illustrated 21 removal 44 18 21 hard drive connector cable illustrated 21 removal 44 Hard Drive Hardware Kit contents 21 spare partnumber 19 21 23 hard drive space cover spare part number 21 26 HDMI port 9 HDMIto VGA adapter spare part number
47. eople s Republic of China and Russia 715045 001 Equipped with an Intel Dual Core i5 3317U 1 70 GHz processor turbo up to 2 60 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Standard operating system without trusted platform module security for use only in the People s Republic of China and Russia 704056 501 Equipped with an Intel Dual Core i5 3317U 1 70 GHz processor turbo up to 2 60 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 7 operating system without trusted platform module security for use only in the People s Republic of China and Russia Chapter 4 Removal and replacement procedures 704056 001 Description Spare part number Equipped with an Intel Dual Core 15 33170 1 70 GHz processor turbo up to 2 60 GHz 1600 700816 601 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Professional operating system with trusted platform module security for use in all countries and regions except the People s Republic of China and Russia Equipped with an Intel Dual Core 15 33170 1 70 GHz processor turbo up to 2 60 GHz 1600 700816 501 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Standard operating system with trusted platform module security for use in all countries and regions except the People s Republic of China and Russia Equipped with an Intel Dual Core 15 33170 1 70 GHz processor turbo up to 2 60 GHz 1600 700816 001 MHz FSB 3 00 MB L3 cache 17 W and the Windows 7 operating
48. es now Follow the on screen instructions A O N At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update E NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen
49. ess labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Preliminary replacement requirements 31 Component replacement procedures This chapter provides removal and replacement procedures There are as many as 106 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 35 for battery removal instructions Ce ee Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed 32 Chapter
50. ether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover page 33 Disconnect the battery cable from the system board see Battery on page 35 Remove the power button board 1 Release the zero insertion force ZIF connector 1 to which the power button board cable is attached and then disconnect the power button board cable from the system board Detach the power button board cable 2 from the memory shield The power button board cable is attached to the memory shield with double sided tape at 2 locations Remove the Phillips PM2 0x4 5 screw 3 that secures the power button board to the top cover Component replacement procedures 41 4 Remove the power button board 4 Reverse this procedure to install the power button board 42 Chapter 4 Removal and replacement procedures Hard drive NOTE The hard drive spare part kit does not include the hard drive bracket hard drive connector cable or screws These components are included in the Hard Drive Hardware Kit spare part number 700805 001 Description Spare part number 500 GB 7200 rpm 7 0 mm hard drive 703267 001 500 GB 5400 rpm 7 0 mm hard drive 683802 001 Before removing the hard drive follow
51. evice sold separately must be compatible with Windows To determine whether your device is Thunderbolt Certified for Windows see https thunderbolttechnology net products 5 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance NOTE The USB 3 0 port is also compatible with USB 1 0 and USB 2 0 devices Left side 9 Component Description 6 Hard drive light e Blinking white The hard drive is being accessed e Amber 3D DriveGuard has temporarily parked the hard drive 7 Power light e White The computer is on e Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power to preserve your work NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity Right side bas 26 Component Description 1 Digital Media Card Reader Supports the following digital card formats e Secure Digital SD Memory Card e Secure Digital High Capacity SDHC Memory e Secure Digital Extended Capacity SDxC Memory Card e MultiMediaCard MMC 10 Chapter 2 Externa
52. eyboard cable 10 TouchPad LED board cable 11 Multimedia board cable 12 Power connector cable 13 RTC battery cable 14 TouchPad cable 2 Remove the five Phillips PM2 0x4 5 screws 1 and the three Phillips PM2 0x3 0 screws 2 that secure the system board to the top cover 64 Chapter 4 Removal and replacement procedures 3 Remove the system board 3 Reverse this procedure to install the system board Heat sink Description Spare part number Heat sink includes replacement thermal material 700804 001 Before removing the heat sink follow these steps p p Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 33 and then remove the following components a Battery see Battery page 35 b Fan see Fan on page 39 System board see System board on page 62 Component replacement procedures 65 Remove the heat sink 1 Following the 1 2 3 4 sequence stamped into the heat sink remove the four Phillips PM2 0x4 5 screws 1 that secure the heat sink to the system board 2 Remove the heat sink 2 NOTE Due to the adhesive quality of the thermal material located between t
53. far as they will open 1 46 Chapter 4 Removal and replacement procedures 8 Remove the display assembly 2 from the computer 9 If it is necessary to replace the display bezel or any of the display assembly subcomponents a Flex the inside edges of the bottom edge 1 the left and right sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure b Remove the display bezel 4 The display bezel is available using spare part number 700799 001 Component replacement procedures 47 10 If it is necessary to replace the display panel a Remove the two Phillips PM1 5x2 0 screws 1 that secure the hinge covers to the display enclosure b Remove the left and right hinge covers 2 from the display enclosure The hinge covers are included in the display enclosure spare part kit spare part number 700797 001 c Remove the two Phillips PM2 0x2 5 screws 1 that secure the display panel to the display enclosure d Slide the display panel 2 toward the bottom of the display enclosure until the tabs on the left and right sides of the panel disengage from the slots built into the display enclosure 48 Chapter 4 Removal and replacement procedures e Remove the display panel 3 from the display enclosure The display panel is available using spare part number 700808 001 11 If it is necessary to replace the display panel cable CAUTION Before turning the
54. from being mishandled or stolen Right side 11 Bottom 2 a Component Description 1 Speakers 2 Produce sound 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 12 Chapter 2 External component identification 3 Illustrated parts catalog Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag 8 11 oy a a oO ne Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer 14 Chapter Illustrated parts catalog Computer m
55. he heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits Thermal paste is used on the processor 1 and the section of the heat sink 2 that services it 66 Chapter 4 Removal and replacement procedures Reverse this procedure to install the heat sink RJ 45 j ack cover Description Spare part number RU 45 jack cover 701816 001 Before removing the RJ 45 jack cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 33 and then remove the following components a Battery see Battery on page 35 b Fan see Fan on page 39 System board see System board on page 62 Component replacement procedures 67 68 Remove the RJ 45 jack cover 1 2 Turn the system board upside down with the USB connectors toward you Remove the two Phillips PM2 0x4 5 screw
56. ing your system Choose the method that best matches your situation and level of expertise e If you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Windows Help and Support From the Start screen type h and then select Help and Support e need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager and then select Drivers and Applications Reinstall and follow the on screen instructions e If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Windows Help and Support From the Start screen type h and then select Help and Support e Ifyou want quick and easy way to recover the system without losing your personal inf
57. ion Spare part number Front speakers includes left and right front speakers cables and 4 rubber isolators 700810 001 Before removing the front speakers follow these steps 1 PoP eS Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover page 33 Remove the battery see Battery on page 35 Remove the TouchPad see TouchPad on page 52 Remove the front speakers 1 2 3 Release the ZIF connector to which the TouchPad cable is attached and then disconnect the TouchPad cable 1 from the system board Disconnect the front speaker cable 2 from the system board Release the front speaker cables 3 from the clips built into the top cover NOTE Make sure the front speaker cables are released from underneath the TouchPad cable 4 Remove the four Phillips PM2 0x3 0 broad head screws 4 that secure the front speakers to the top cover Chapter 4 Removal and replacement procedures 5 Remove the front speakers 5 y NOTE The front speakers include four rubber isolators 6 These isolators are crucial to the performance of the speakers Reverse this procedure to install the front speakers
58. ith the fn key 2 fn key Executes frequently used system functions when pressed in combination with the b key or the esc key 3 Windows logo key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows logo key again will return you to the previous screen 4 Action keys Execute frequently used system functions 5 Windows application key Displays options for a selected object Chapter 2 External component identification Component Description 1 Power light e White The computer is on e Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power to preserve your work NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Keyboard backlight light Identifies the keyboard backlight action key 3 Mute light e Amber Computer sound is off e Computer sound is 4 Wireless light e White An integrated wireless device such as a WLAN device and or a Bluetooth device is on e Amber All wireless devices are off Lights 7 8 Component Description 5 Caps lock light On Caps lock
59. l Centrino Advanced N 6235 Combo Adapter 675458 001 HP computer tote bag with zipper 683802 001 500 GB 5400 rpm 7 0 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 700805 001 686922 001 RTC battery includes cable and double sided tape 691739 001 2 GB memory module PC3 12800 1600 MHz 691740 001 4 GB memory module PC3 12800 1600 MHz 693715 001 65 W AC adapter non PFC 3 wire 697311 001 A cell 48 Wh 3 27 Ah Li ion battery 700796 001 Antenna Kit includes left and right WLAN antenna cables and transceivers 700797 001 Display enclosure includes left and right display hinges left and right display hinge covers and screws 700798 001 Bottom cover 700799 001 Display bezel 700800 001 Display panel cable 22 Chapter Illustrated parts catalog Spare part number Description 700801 001 HP 15 6 in protective cover 700802 001 Power connector cable includes bracket 700803 001 Fan includes cable 700804 001 Heat sink includes replacement thermal material 700805 001 Hard Drive Hardware Kit includes hard drive bracket hard drive connector cable and screws 700807 001 Keyboard with backlight for use only in the United States includes keyboard cable and keyboard backlight cable NOTE This ke
60. l component identification Description 2 Audio out headphone jack Audio in Connects an optional device such as a headset power microphone jack stereo speakers headphones earbuds television audio or a headset microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen select the HP Support Assistant app select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled 3 USB 2 0 charging port Connects an optional USB device This port can also charge select models of cell phones and MP3 players even when the computer is off NOTE A USB charging port also referred to as a USB powered port allows you to charge connected USB devices Some USB devices require power and require you to use a powered port 4 AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e The computer is using battery power 5 Power connector Connects an AC adapter 6 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer
61. l the display assembly Component replacement procedures 51 TouchPad 52 Description Spare part number TouchPad includes cable 701825 001 Before removing the TouchPad follow these steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 33 Remove the battery see Battery on page 35 Remove the TouchPad l Release the ZIF connector to which the TouchPad cable is attached and then disconnect the TouchPad cable 1 from the TouchPad system board Detach the TouchPad cable 2 from the top cover The TouchPad cable is attached to the top cover with double sided tape at two locations Remove the seven Phillips PM2 0x3 0 screws 3 that secure the TouchPad to the top cover Chapter 4 Removal and replacement procedures 4 Remove the front speaker cables 1 from the clips built into the top cover and the edge of the TouchPad 5 Lift the top edge of the TouchPad 2 until it rests at an angle 6 Slide the TouchPad 3 forward and then remove the TouchPad Reverse this procedure to install the TouchPad Component replacement procedures 53 Front speakers 54 Descript
62. le security for use only in the People s Republic of China and Russia Spare part number 715044 601 Equipped with an Intel Quad Core i7 3537U 2 00 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 8 Standard operating system without trusted platform module security for use only in the People s Republic of China and Russia 715044 501 Equipped with an Intel Quad Core i7 3537U 2 00 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 7 operating system without trusted platform module security for use only in the People s Republic of China and Russia 715044 001 Equipped with an Intel Quad Core i7 3517U 1 90 GHz processor turbo up to 3 00 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 8 Standard operating system without trusted platform module security for use only in the People s Republic of China and Russia 704055 501 Equipped with an Intel Quad Core i7 3517U 1 90 GHz processor turbo up to 3 00 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 7 operating system without trusted platform module security for use only in the People s Republic of China and Russia 704055 001 Equipped with an Intel Quad Core i7 3517U 1 90 GHz processor turbo up to 3 00 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 8 Professional operating system with trusted platform module security for use in all countries and regio
63. mputer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity To learn more about your power settings 1 From the Start screen type 2 In the search box type power 3 Select Settings and then select Power options 2 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs Buttons speakers and antennas 6 Component 3 Speakers 2 Description Produce sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide select the HP Support Assistant app from the Start screen select My computer and then select User guides Keys Item Component Description 1 esc key Displays system information when pressed in combination w
64. ns except the People s Republic of China and Russia 7008 14 601 Equipped with an Intel Quad Core i7 3517U 1 90 GHz processor turbo up to 3 00 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 8 Standard operating system with trusted platform module security for use in all countries and regions except the People s Republic of China and Russia Equipped with an Intel Quad Core i7 3517U 1 90 GHz processor turbo up to 3 00 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 7 operating system with trusted platform module security for use in all countries and regions except the People s Republic of China and Russia 700814 501 700814 001 Equipped with an Intel Dual Core i5 3337U 1 80 GHz processor turbo up to 2 70 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Professional operating system without trusted platform module security for use only in the People s Republic of China and Russia 715045 601 Equipped with an Intel Dual Core i5 3337U 1 80 GHz processor turbo up to 2 70 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Standard operating system without trusted platform module security for use only in the People s Republic of China and Russia 715045 501 Equipped with an Intel Dual Core i5 3337U 1 80 GHz processor turbo up to 2 70 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 7 operating system without trusted platform module security for use only in the P
65. nsport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines 30 Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static fr
66. on and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help and Support Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls
67. orce during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Preliminary replacement requirements 27 Drive handling CAUTION Drives are fragile components that must be handled with To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical
68. ormation settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 83 e If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 84 e If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media 82 Chapter 7 Backing up restoring and recovering Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 84 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 84 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more
69. ower cord set requirements 87 spare part numbers power light 7 10 power requirements product description 3 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 1 microphone 2 operating system 3 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 3 solid state drive 2 video 2 wireless 2 product name 1 32 product number 32 protective cover spare part number 21 23 21 22 R rear speakers removal 71 spare part number replacement preliminaries 27 procedures 32 right side components 10 16 25 71 Index 91 RJ 45 network jack 9 RJ 45 network jack light 9 RJ 45 jack cover removal 67 spare partnumber 18 25 67 RTC battery removal 36 spare partnumber 18 22 36 5 Screw Kit spare part number 22 24 security cable slot location 11 security product description 3 serial number 32 service considerations cables 27 connectors 27 plastic parts 27 service tag 14 32 serviceability product description solid state drive product description 2 removal 40 spare part numbers 24 40 speaker components 5 speakers location 6 12 removal 54 71 spare part numbers 24 25 54 71 specifications computer 77 display 78 hard drive 79 system board removal 62 spare part numbers 25 26 62 18 21 16 18 17
70. pm 7 0 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 700805 001 704055 001 System board equipped with an Intel Quad Core i7 3517U 1 90 GHz processor turbo up to 3 00 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 7 operating system without trusted platform module security for use only in the People s Republic of China and Russia includes replacement thermal material Sequential part number listing 25 26 Spare part number 704055 501 704056 001 704056 501 Description System board equipped with an Intel Quad Core i7 3517U 1 90 GHz processor turbo up to 3 00 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 8 Standard operating system without trusted platform module security for use only in the People s Republic of China and Russia includes replacement thermal material System board equipped with an Intel Dual Core i5 3317U 1 70 GHz processor turbo up to 2 60 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 7 operating system without trusted platform module security for use only in the People s Republic of China and Russia includes replacement thermal material System board equipped with an Intel Dual Core i5 3317U 1 70 GHz processor turbo up to 2 60 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Window
71. r speakers 71 WLAN amenna 72 5 Using Setup Utility BIOS and System Diagnostics 74 Starting Setup Utility BIOS raion 74 74 Determining the BIOS version 74 Downloading a ae nie adores 75 Using System Diagnostics 76 6 SpecificahionS 77 Computer sp cificdhions E EE E OR 77 15 6 inch SGA display 78 Hard drive specificahions aii R ne naan 79 7 Backing up restoring and recovering ssescssosssossessscssscsseosecossesseosssesscossesseosssosesossesse 80 Creating recovery media and backups 80 Creating HP Recovery media 2 81 Restore and RECOVERY 82 Using Windows Refresh for quick and easy recovery 83 Remove everything and reinstall Windows 84 Recovering using HP Recovery Manager sssseeeeeeeeceeeecececeeeeeeneeeeeeeceeeeeeeeeeaeenaas 84 What you need to know 85 Using the HP Recovery partition to recover a minimized image select models only vcunaciecresininextaxerer sis eciesateuivavetadneiteniienuatertaenmn antes 85 Using H
72. re limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 Product descriphion 1 2 External component identification 4 a 4 Buttons speakers and antennas 5 6 7 Touei ad 8 sansa 9 10 BOHOM 12 3 poris catalog 13 Semice AAG Da Lab Gat es Daw ieee 14 Computer major components cece eeeeeeeeaaeeeaeeaseeeeseeeeeecceeceeeeceeeeeeseeeeeeeaaeeaseeseeeeeneeees 15 Display assembly subcomponents sci sicissesieneorsnndediodooandevoronvadodandansesusaaananabedsveehnntandaneantedadoonutes 19 ne ee ee ee ee ee ee eee 21 Miscellaneous paris et ener 21 Sequential part number listing 22 4 Removal and replacement procedures 27 Preliminary replacement requirement c ccceeeececeeseeeceeeeeeeesnaeeeesnseeeecaeeeensseeeeeaeeeesseeeeesnaeees 27 nicsen Ea 27 rrer Wanda ranr 27 Plasie
73. riginal factory state Using the HP Recovery media you created you can choose from one of the following recovery options e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows Minimized Image Recovery Chapter 7 Backing up restoring and recovering What you need to know e Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer e Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e Recovery media must be used if the computer hard drive fails e use the Factory Reset or System Recovery options you must use HP Recovery media e Ifthe HP Recovery media do not work you can obtain recovery media for your system from the HP websit
74. ry includes cable and double sided tape 686922 001 20 Hard drive does not include hard drive bracket hard drive connector cable or screws 500 GB 7200 rpm 7 0 mm hard drive 703267 001 500 GB 5400 rpm 7 0 mm hard drive 683802 001 Chapter 3 Illustrated parts catalog Component Spare part number Hard Drive Hardware Kit not illustrated includes hard drive bracket hard drive 700805 001 connector cable and screws 21 Power connector cable includes bracket 700802 001 22 4 cell 48 Wh 3 27 Ah battery Li ion 697311 001 23 Bottom cover includes 4 rubber feet 700798 001 Display assembly subcomponents Component Spare part number 1 Display bezel 700799 001 2 Display panel 15 6 in HD LED BrightView 1920x1080 slim 3 2 mm UWVA 700808 001 3 Webcam microphone module 700818 001 4 Display panel cable includes webcam microphone module cable 700800 001 Display assembly subcomponents 19 Component Spare part number Display panel touch cable not illustrated 712412 001 Display enclosure includes 700797 001 5 Left and right display hinge covers 6 Left and right display hinges 7 Display enclosure 20 Chapter Illustrated parts catalog Mass storage device Item Description Spare part number 1 Hard drive does not include hard drive bracket hard drive connector cable or screws 500 GB 7
75. s 1 that secure the RJ 45 jack cover to the system board Turn the system board right side up with the USB connectors toward you Remove the RJ 45 jack cover 2 Reverse this procedure to install the RJ 45 jack cover Chapter 4 Removal and replacement procedures Keyboard NOTE The keyboard spare part kit includes a keyboard keyboard cable keyboard backlight cable keyboard shield and pointing stick cable For use in country region Spare part For use in country region Spare part number number Keyboard with backlight and pointing stick For use in Belgium 700807 A41 For use in the Netherlands 700807 B31 For use in Canada 700807 DB1 For use in Portugal 700807 131 For use in Denmark Finland and Norway 700807 DH1 For use in Russia 700807 251 For use in France 700807 051 For use in Saudi Arabia 700807 171 For use in Germany 700807 041 For use in Spain 700807 071 For use in Greece 700807 151 For use in Switzerland 700807 BG1 For use in Israel 700807 BB1 For use in Turkey 700807 141 For use in 700807 061 For use in the United Kingdom 700807 031 and Singapore For use in Latin America 700807 161 For use in the United States 700807 001 Before removing the keyboard follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer b
76. s 8 Standard operating system without trusted platform module security for use only in the People s Republic of China and Russia includes replacement thermal material 712412 001 712413 001 Display panel touch cable Hard drive space cover 715044 001 715044 501 System board equipped with an Intel Quad Core i7 3537U 2 00 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 7 operating system without trusted platform module security for use only in the People s Republic of China and Russia includes replacement thermal material System board equipped with an Intel Quad Core i7 3537U 2 00 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 8 Standard operating system without trusted platform module security for use only in the People s Republic of China and Russia includes replacement thermal material 715044 601 System board equipped with an Intel Quad Core i7 3537U 2 00 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 8 Professional operating system without trusted platform module security for use only in the People s Republic of China and Russia includes replacement thermal material 715045 001 System board equipped with an Intel Dual Core i5 3337U 1 80 GHz processor turbo up to 2 70 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 7 operating system without trusted platform mo
77. s enabled by default Support for ImagePad with gesture support image sensor scroll pinch zoom rotate and 3 finger flick Power requirements Support for 65 W AC adapter non PFC 3 wire Support for 4 cell 48 Wh 3 27 Ah battery Li ion Security Support for security cable lock Support for Trusted Platfom Module TPM Support for Intel AT p Ready in BIOS Operating system Preinstalled Windows 8 Professional 64 bit and Windows 8 Standard 64 bit Serviceability End user replaceable part AC adapter 4 2 External component identification Display Component Description 1 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 Internal microphones 2 Record sound 3 Webcam light On The webcam is in use 4 Webcam Records video captures still photographs and provides access fo video conferences and online chat by means of streaming video From the Start screen type c and then select CyberLink YouCam Chapter 2 External component identification Buttons speakers and antennas ltem 1 Component Power button Description e When the computer is off press the button to turn on the computer e When the computer is in the Sleep state press the button briefly to exit Sleep e When the co
78. s keyboard cable keyboard backlight cable and keyboard shield NOTE This keyboard spare part kit is for use only with top cover spare part kit 701824 001 700807 151 Keyboard with backlight for use only in Greece includes keyboard cable keyboard backlight cable and keyboard shield NOTE This keyboard spare part kit is for use only with top cover spare part kit 701823 001 700807 161 Keyboard with backlight for use only in Latin America includes keyboard cable and keyboard backlight cable NOTE This keyboard spare part kit is for use only with top cover spare part kit 701824 001 Sequential part number listing 23 24 Spare part number Description 700807 171 Keyboard with backlight for use only in Saudi Arabia includes keyboard cable keyboard backlight cable and keyboard shield NOTE This keyboard spare part kit is for use only with top cover spare part kit 701823 001 700807 251 Keyboard with backlight for use only in Russia includes keyboard cable keyboard backlight cable and keyboard shield NOTE This keyboard spare part kit is for use only with top cover spare part kit 701823 001 700807 A41 Keyboard with backlight for use only in Belgium includes keyboard cable and keyboard backlight cable NOTE This keyboard spare part kit is for use only with top cover spare part kit 701824 001 700807 31 Keyboard with backlight for use only in the Netherlands includes keyboard cable ke
79. system with trusted platform module security for use in all countries and regions except the People s Republic of China and Russia Before removing the system board follow these steps 1 off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Remove the bottom cover see Bottom cover page 33 2 3 Disconnect all external devices from the computer 4 5 Remove the battery see Battery on page 35 6 Remove the fan see Fan on page 39 NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e WLAN module see WLAN module page 37 e Solid state drive see Solid state drive on page 40 e Memory module and shield see Memory module on page 60 e Heat sink see Heat sink page 65 e 45 jack cover see RJ 45 jack cover page 67 Component replacement procedures 63 Remove the system board 1 Disconnect the following cables from the system board 1 Display panel touch cable 2 Rear speaker cable 3 Power button board cable 4 Display panel cable 5 WLAN antenna cables 6 Front speaker cable 7 Hard drive connector cable 8 Keyboard backlight cable 9 K
80. these steps 1 off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 33 Remove the battery 1 Detach the multimedia cable 1 from the battery The multimedia cable is attached to the battery with double sided tape 2 Disconnect the battery cable 2 from the system board 3 Remove the four Phillips PM2 0x3 0 screws 3 that secure the battery to the top cover 4 Remove the battery 4 from the computer Reverse this procedure to install the battery Component replacement procedures 35 RTC battery Description Spare part number RTC battery includes cable and double sided tape 686922 001 Before removing the RTC battery follow these steps 1 off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Remove the bottom cover see Bottom cover on page 33 2 3 Disconnect all external devices from the computer 4 5 Disconnect the battery cable from the system board see Battery on page 35 Remove the RTC
81. y unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 33 and then remove the following components a Battery see Battery page 35 b Fan see Fan on page 39 System board see System board on page 62 Component replacement procedures 69 Remove the keyboard 1 Remove the 20 Phillips PM2 0x3 0 screws that secure the keyboard shield to the top cover 2 Remove the 8 Phillips PM1 5x2 0 screws that secure the keyboard shield to the top cover 3 Remove the keyboard shield 70 Chapter 4 Removal and replacement procedures 4 5 Remove the two Phillips PM2 0x3 0 screws 1 and the five Phillips PM1 5x2 0 screws 2 that secure the keyboard to the top cover Remove the keyboard 3 Reverse this procedure to install the keyboard Rear speakers Description Spare part number Rear speakers includes left and right rear speakers cables and 2 rubber isolators 701821 001 Before removing the rear speakers follow these steps 2 2 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 33 and
82. yboard backlight cable and keyboard shield NOTE This keyboard spare part kit is for use only with top cover spare part kit 701823 001 700807 BB1 Keyboard with backlight for use only in Israel includes keyboard cable keyboard backlight cable and keyboard shield NOTE This keyboard spare part kit is for use only with top cover spare part kit 701823 001 700807 BG1 Keyboard with backlight for use only in Switzerland includes keyboard cable and keyboard backlight cable NOTE This keyboard spare part kit is for use only with top cover spare part kit 701824 001 700807 DB1 Keyboard with backlight for use only in Canada includes keyboard cable keyboard backlight cable and keyboard shield NOTE This keyboard spare part kit is for use only with top cover spare part kit 701824 001 700807 DH1 Keyboard with backlight for use only in Denmark Finland and Norway includes keyboard cable keyboard backlight cable and keyboard shield NOTE This keyboard spare part kit is for use only with top cover spare part kit 701824 001 700808 001 15 6 in BrightView 1920x1080 FHD WLED UWVA display panel 700809 001 Screw Kit 700810 001 Front speakers includes cables and 2 rubber isolators 70081 1 001 32 GB solid state drive 700812 001 128 GB solid state drive 7008 13 001 256 GB solid state drive 700814 001 System board equipped with an Intel Quad Core i7 3517U 1 90 GHz processor turbo up to 3 00 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows
83. yboard spare part kit is for use only with top cover spare part kit 701823 001 700807 031 Keyboard with backlight for use only in the United Kingdom and Singapore includes keyboard cable keyboard backlight cable and keyboard shield NOTE This keyboard spare part kit is for use only with top cover spare part kit 701824 001 700807 041 Keyboard with backlight for use only in Germany includes keyboard cable keyboard backlight cable and keyboard shield NOTE This keyboard spare part kit is for use only with top cover spare part kit 701824 001 700807 051 Keyboard with backlight for use only in France includes keyboard cable and keyboard backlight cable NOTE This keyboard spare part kit is for use only with top cover spare part kit 701824 001 700807 061 Keyboard with backlight for use only in Italy includes keyboard cable keyboard backlight cable and keyboard shield NOTE This keyboard spare part kit is for use only with top cover spare part kit 701824 001 700807 071 Keyboard with backlight for use only in Spain includes keyboard cable keyboard backlight cable and keyboard shield NOTE This keyboard spare part kit is for use only with top cover spare part kit 701824 001 700807 131 Keyboard with backlight for use only in Portugal includes keyboard cable and keyboard backlight cable NOTE This keyboard spare part kit is for use only with top cover spare part kit 701824 001 700807 141 Keyboard with backlight for use only in Turkey include
84. z FSB 3 00 MB L3 cache 17 W and the Windows 8 Standard operating system with trusted platform module security for use in all countries and regions except the People s Republic of China and Russia includes replacement thermal material 700816 601 System board equipped with an Intel Dual Core i5 3317U 1 70 GHz processor turbo up to 2 60 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Professional operating system with trusted platform module security for use in all countries and regions except the People s Republic of China and Russia includes replacement thermal material 700818 001 Webcam microphone module 70089 1 001 Power button board includes cable 701816 001 RJ 45 jack cover 701817 001 Memory shield 701819 001 TouchPad LED board includes cable 701820 001 Multimedia board includes audio port Card Reader USB port and cable 701821 001 Rear speakers includes cables and 2 rubber isolators 701823 001 Top cover NOTE This cover spare part kit is for use only with keyboard spare part kits 700807 001 700807 151 700807 171 700807 251 and 700807 B31 701824 001 Top cover NOTE This cover spare part kit is for use only with keyboard spare part kits 700807 031 700807 041 700807 051 700807 061 700807 071 700807 131 700807 141 700807 161 700807 A41 700807 BB1 700807 BG1 700807 DB1 and 700807 DH1 701825 001 TouchPad includes cable 701943 001 adapter 703267 001 500 GB 7200 r

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