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HP 13-h281nr Maintenance and Service Guide

Contents

1. 80 Downloading a BIOS update 81 Using HP PC Hardware Diagnostics 82 Downloading PC Hardware Diagnostics UEFI to a USB device 82 6 Specifications 83 7 Backing up restoring recovering cccccccsccccssccssscccscccesscccscccesscccecsccessceessceesees 85 Creating recovery media and backups 86 Creating HP Recovery media 87 Restore gnd recovery soisten a easier N E wears 88 Using Windows Refresh for quick and easy recovery 89 Remove everything and reinstall Windows 89 Recovering using HP Recovery 90 What you need to knOW 90 Using the HP Recovery partition to recover a minimized image select models 91 Using HP Recovery media to recover 91 Changing the computer boot 91
2. Tablet battery see Tablet battery on page 40 b Proximity sensor module see Proximity sensor module on page 41 Webcamera microphone module see Webcamera microphone module on page 42 62 Chapter 4 Removal and replacement preliminary requirements d WWAN module see WWAN module page 47 e Volume button board see Volume button board on page 51 Remove the wireless antenna cables and transceivers 1 Disconnect the WLAN antenna cables 1 from the WLAN module 2 Release the wireless antenna cables from the retention clips 2 and routing channel built into the display assembly 3 Detach the wireless antenna transceivers 3 from the display assembly The wireless antenna transceivers are attached to the display assembly with double sided adhesive Reverse this procedure to install the wireless antenna cables and transceivers Removal and replacement procedures 63 System board fey NOTE The system board spare part kit includes 4 GB of system memory a graphics subsystem with UMA memory and replacement thermal material Description Spare part number For use only tablet models with model numbers 000 through 99 Equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 746490 601 W the Windows 8 1 Professional operating system and WWAN capability Equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4
3. NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions Updating the BIOS 81 NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 2 Turn on or restart the computer quickly press esc and the
4. urea ween 55 Vibrator eer re ene herrea een eh reer tenet ree 56 Docking connecter board 57 Display panel cable 59 Card reader board a 60 a a e 61 Wireless antennas 62 System board a ae e E aE a E E E 64 Keyboard base component replacement 68 Bohom COVER 68 Keyboard base battery 70 2 72 Audio USB board ccccccccececcccecccecuececsesececuceeccuececaueceecaecececneeesauseeaaaes 73 Power connector board 74 Harddrive srusen pne E r R E EEE 76 a a E EEE E E R 78 5 Using Setup Utility BIOS HP PC Hardware Diagnostics UEFI 80 Starting Setup Utility BIOS eouaeobiiapatensmmaanomentenmonws 80 Updating the BIOS ed EE E 80 Determining the BIOS version
5. 24 Item Component Spare part number 1 500 GB 5400 rpm SATA 5 0 mm hard drive does not include hard drive 737957 005 bracket hard drive connector cable or screws Hard Drive Hardware Kit includes 731424 001 2a Hard drive bracket 2b Hard drive connector cable Screws not illustrated 3 Micro solid state drive mSSD 128 GB mSSD for use on all tablet models 737218 001 64 GB mSSD for use only on tablet models with model numbers 9200 through 9299 737217 001 and g100 through g199 Chapter 3 Illustrated parts catalog Miscellaneous parts Component Spare part number AC adapter 65 W HP Smart AC adapter non PFC 4 5 mm 710412 001 65 W HP Smart AC adapter non PFC EM 4 5 mm 714657 001 USB external DVD RW Drive 747080 001 HP HDMI to VGA adapter 701943 001 HP RJ45 to USB adapter 539614 001 Power cord 3 pin black 1 83 m For use only on tablet models with model numbers g200 through g299 and g100 through g199 For use in Denmark 49037 1 081 For use in Europe 490371 021 For use in Israel 49037 1 BB1 For use in Italy 49037 1 061 For use in Japan 49037 1 291 For use in South Korea 490371 1 For use in Switzerland 490371 111 For use in Taiwan 49037 1 AB1 For use in Thailand 49037 1 201 For use in the United Kingdom and Singapore 490371 031 For use only on tablet models with model numbers through 99 For use in Argentin
6. CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the tablet Swipe from the right edge of the TouchPad or TouchScreen to display the charms tap Search and then tap the search box In the search box type power select Settings and then select Power options or To learn more about your power settings on the Start screen type p In the search box type power select Settings and then select Power options Tablet 7 8 2 Audio out headphone jack Audio in microphone jack Description Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support select the HP Support Assistant app select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable h
7. numbers g200 through g299 and e and TouchPad numbers g200 through g299 and chPad numbers g200 through g299 and g100 through g199 in Russia includes keyboard cable and TouchPad 737219 281 Keyboard top cover for use on tablet models with mode g100 through g199 in Thailand includes keyboard cable an numbers g200 through g299 and d TouchPad 737219 291 Keyboard top cover for use on tablet models with mode numbers g200 through g299 and g100 through g199 in Japan includes keyboard cable and TouchPad 737219 41 Keyboard top cover for use only on tablet models with model numbers 9200 through 9299 and g100 through g199 in Belgium includes keyboard cable and TouchPad 737219 1 Keyboard top cover for use only on tablet models with model numbers 4200 through 4299 and g100 through g199 in South Korea includes keyboard cable and TouchPad 737219 01 Keyboard top cover for use only on tablet models with model numbers 9200 through 9299 and g100 through g199 in Taiwan includes keyboard cable and TouchPad 737219 B31 Keyboard top cover for use only on tablet models with model numbers g200 through g299 and g100 through g199 in the Netherlands includes keyboard cable and TouchPad 737219 BG1 Keyboard top cover for use only on tablet models with model numbers g200 through g299 and g100 through g199 in Switzerland includes keyboard cable and TouchPad 7
8. Before removing the card reader board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Remove the back cover see Back cover on page 38 2 3 Disconnect all external devices from the tablet 4 5 Remove the tablet battery see Tablet battery on page 40 Remove the card reader board 1 Release the system board ZIF connector 1 to which the card reader board cable is attached and then disconnect the card reader board cable from the system board 2 Remove the two Phillips PM2 0x3 0 screws 2 that secure the card reader board to the display assembly 60 Chapter 4 Removal and replacement preliminary requirements 3 Remove card reader board 3 by sliding it forward making sure to carefully route card reader board cable through the opening 4 in the display assembly Reverse this procedure to install the card reader board Speakers Description Spare part number Speaker Kit includes left and right speakers and cables 736899 001 Before removing the speakers follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the
9. turn on or restart the computer quickly press esc and then press Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version 80 To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 80 2 Use the arrow keys to select Main Chapter 5 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI 3 exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 Select Yes Downloading a BIOS update CAUTION reduce the risk of damage to the compute
10. 256 MBx16x8 pcs memory IC Support for maximum 8192 MB of system RAM Storage Tablet Support for the following solid state drives e 128 EM MLC mSATA e 128 e 64 Keyboard base Optional support for a 5 0 mm 0 2 500 GB 5400 SATA hard drive Optical drive Not supported 2 Category Audio and video Description Integrated HP TrueVision webcamera 2 0 megapixels FHD 1080p by 30 frames per second fixed no tilt with activity light Dual array digital microphones with appropriate echo cancellation and noise suppression software Two speakers front facing Beats audio Support for MP3 AAC AAC EAAC OGG and MIDI formats Ethernet Wireless Not supported Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into tablet Support for the following WLAN formats Broadcom BCM4352 802 1 lac 2x2 Wi Fi BT 4 0 Combo Adapter e Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter Wireless N 7260BN 802 11 b g n 2x2 WiFi 4 0 Combo Adapter Integrated wireless wide area network WWAN options by way of wireless module Two WLAN antennas built into tablet Support for the following WWAN formats e hs3110 HSPA Mobile Broadband Module t4112 LTE HPSA Mobile Broadband Module Sensors External media cards Chapter 1 Product description Ac
11. 83 keyboard top cover spare part numbers 31 32 keyboard top cover spare part numbers 20 28 29 keys action 10 esc 10 fn 10 Windows 10 L left side components 13 light components 11 lights AC adapter 14 caps lock 11 mute 11 webcamera 5 wireless 11 M mass storage device illustrated 24 precautions 34 spare part numbers 24 memory card reader 13 memory module product description 1 micro SD Card Reader 8 microphone jack 8 13 location 5 product description 2 model name 1 mute light 11 N NFC module removal 53 spare part number 19 27 53 NFC module antenna spare part number 18 30 operating system product description 3 optical drive product description 1 spare part number 25 31 P packaging guidelines 36 plastic parts service considerations 33 Plastics Kit spare part number 25 20 ports docking 8 HDMI 14 USB 13 14 ports product description 3 power button 7 power button board removal 49 spare number 17 27 49 power connector 8 14 power connector board removal 74 spare partnumbers 21 28 31 74 power cord set requirements 93 spare partnumbers 26 power requirements product description 3 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 memory module 1 microphone 2 operating system 3 optical drive 1 ports 3 power requirements 3 processors 1 product name 1 security 3
12. Description Keyboard top cover for use on on tablet models with mode numbers g200 through g299 and 9100 through 9199 in Italy includes keyboard cable and TouchPad 737219 071 Keyboard top cover for use on tablet models with mode numbers g200 through g299 and g100 through g199 in Spain includes keyboard cable and TouchPad 737219 131 Keyboard top cover for use on tablet models with mode numbers g200 through g299 and g100 through g199 in Portugal includes keyboard cable and TouchPad 737219 141 Keyboard top cover for use g100 through g199 in Turkey on tablet models with mode numbers g200 through g299 and includes keyboard cable and TouchPad 737219 151 Keyboard top cover for use g100 through g199 in Greece on tablet models with mode includes keyboard cable and numbers g200 through g299 and TouchPad 737219 161 U 737219 171 737219 201 0 737219 251 Keyboard top cover for use on tablet models with mode g100 through g199 in Latin America includes keyboard cab Keyboard top cover for use on on tablet models with mode g100 through g199 in Saudi Arabia includes keyboard cab Keyboard top cover for use on g100 through g199 Brazil inc Keyboard top cover for use on on tablet models with mode udes keyboard cable and Tou on tablet models with mode numbers g200 through g299 and le and TouchPad
13. Removing the HP Recovery partition 92 sef FEQUIFENIEING 93 Requirements for all countries 93 Requirements for specific countries regions 93 e E E T ENT E einen mene asain 95 a a eRe 96 vii viii 1 Product description Category Product Name Description HP Split 13 x2 PC Processor Intel Core 15 4202 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 W Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 Chipset Integrated system on chip SoC platform controller hub PCH Graphics Internal graphics Intel high definition graphics Support for HD decode DX11 HDMI and PX 5 0 Panel 13 3 in 1920x1080 full high definition FHD light emitting diode LED AntiGlare AG TouchScreen with MultiTouch enabled 16 9 wide aspect ratio typical brightness 400 nits slim 3 0 mm UWVA support for eDP 13 3 in 1366x768 HD LED AG TouchScreen with MultiTouch enabled 16 9 wide aspect ratio typical brightness 200 nits slim 3 0 mm support for eDP Memory Memory is non accessible upgradable Support for DDR3L 1600MHz dual channel 4 GB 1600 MHZ 1 35 DDR3L
14. Tablet battery on page 40 b Solid state module see Webcamera microphone module on page 42 WLAN module see WLAN module on page 45 d WWAN module see WWAN module on page 47 Removal and replacement procedures 65 Remove the system board 1 Disconnect the following cables from the system board 1 TouchScreen board cable 2 Proximity sensor module cable 3 Power button board cable 4 Docking connector board cable 5 Audio power connector board cable 6 Webcamera microphone module cable 7 Docking connector board cable 8 Display panel cable 9 Card reader board cable 10 Volume button board cable 11 RTC battery cable 2 Remove the three Phillips PM2 0x2 3 screws 1 that secure the system board to the display assembly 66 Chapter 4 Removal and replacement preliminary requirements 3 Remove system board 2 Reverse this procedure to install the system board Removal and replacement procedures 67 Keyboard base component replacement procedures A CAUTION Keyboard base components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the keyboard base and void the warranty This chapter provides removal and replacement procedures for authorized service provider only parts There are as many as 35 screws that must be removed replaced and or loosened when servicing the keyboard base Make special note of each screw s
15. and software information 4 NEN WANE aa ra E AAN EEEE 4 emanate Rrra eee 4 sete sina nel id tie nti uta ghd ne E shakeela ea ibn isa ea 5 Display components sesser tasna R E EREN 5 Edge componens E 7 b sesmissrrsriine eiei e e a R EENE E E AN E 9 9 Keys E A AE EEEO EAEE E ET 10 ighis ei gob aud el pie dete itl ne ced EAE ENAA ET A 11 12 18 Right side syrsorna peaini eei p E e e N E ae E e sais 14 3 p ris catal g sicisicsiscsisristsrssticiiimninmuaniamiimuuimmanrimumaiannan 15 e o DEET A E A 15 Tablet major ten 16 Keyboard base major components 20 23 24 Miscellajeous pais 25 Sequential part number listing 26 4 Removal and replacement preliminary requirements 33 DOIG TSG MSG Neen rR eG 33 Service considerations ieee tourer 33 Plas
16. component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment 36 Chapter 4 Removal and replacement preliminary requirements Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist str
17. computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 113 Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE Belgium CEBC 1 CSA 2 Denmark DEMKO Finland FIMKO 1 Requirements for all countries 93 94 Country region Accredited agency Applicable n
18. i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory and the Windows 8 1 Professional operating system for use only on tablet models with model numbers through 99 includes replacement thermal material Keyboard top cover for use only on tablet models with model numbers f000 through f099 in the United States includes keyboard cable and TouchPad Keyboard top cover for use only on tablet models with model numbers through f099 in Latin America includes keyboard cable and TouchPad Sequential part number listing 3 32 Spare part number 765846 201 Description Keyboard top cover for use only on tablet models with model numbers through 99 in Brazil includes keyboard cable and TouchPad 765846 DB1 Keyboard top cover for use only tablet models with model numbers through 99 in Canada includes keyboard cable and TouchPad 768185 001 System board equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory and the Linux operating system for use only on tablet models with model numbers through 99 includes replacement thermal material 768185 501 768185 601 System board equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics s
19. is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 747080 001 USB external DVD RW Drive 765843 001 Hinge assembly for use only on tablet models with model numbers through f099 includes 2 cables and 2 rubber feet 765844 001 13 3 inch AG HD WLED TouchScreen display assembly for use only on tablet models with model numbers f000 through 99 includes 2 cables and 2 rubber feet NOTE The display assembly does not include the display assembly cable The display assembly cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 765845 001 System board equipped with an Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory and the Linux operating system for use only on tablet models with model numbers f000 through 99 includes replacement thermal material 765845 501 System board equipped with an Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory and the Windows 8 1 Standard operating system for use only on tablet models with model numbers through 99 includes replacement thermal material 765845 601 765846 001 765846 161 System board equipped with an Intel Core
20. sensors 2 serviceability 3 storage 1 video 2 wireless 2 product 1 proximity sensor module removal 41 spare number 17 27 41 R release latch 9 removal replacement procedures 38 68 right side components 14 RJ45 to USB adapter spare part number 25 26 RTC battery removal 50 spare partnumber 16 30 50 Rubber Kit spare part number 25 28 5 Screw spare part number 25 28 security product description 3 sensors product description 2 service considerations cables 34 connectors 34 plastic parts 33 serviceability product description 3 SIM slot 8 solid state drive precautions 34 Index 97 removal 44 spare part numbers 28 44 Speaker Kit spare part number 19 28 61 speakers location 5 removal 61 spare part number specifications keyboard base 83 tablet 83 storage product description 1 system board removal 64 17 24 19 28 61 spare part numbers 17 30 31 32 64 T tablet major components 16 specifications 83 tools required 33 TouchPad button 12 components 12 removal 72 spare part number 21 27 72 zone 12 TouchScreen board removal 52 spare part number 17 28 52 transporting guidelines 36 U USB port 13 14 v vibrator module removal 56 spare part number 19 28 56 video product description 2 volume button 8 volume button board removal 51 spare part number 17 28 51 WwW webcamera light location 5 webcamera location 5 98 Index webcamera microphone
21. with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 W and the Windows 8 1 Standard operating system but without WWAN capability 768185 501 Equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 W and the Linux operating system but without WWAN capability 768185 001 Equipped with an Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory and the Windows 8 1 Professional operating system 765845 601 Equipped with an Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory and the Windows 8 1 Standard operating system 765845 501 Equipped with an Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory and the Linux operating system 765845 001 For use only on tablet models with model numbers g200 through g299 and g100 through g199 Equipped with an dual core 4 5 W ntel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache and the Windows 8 1 Professional operating system 738499 601 Equipped with an dual core 4 5 W ntel Core i5 4202Y 1 60 GHz processor 3 00 L3 cache and the Windows 8 1 Standard operating system 738499 501 Equipped with an dual core 4 5 W n
22. 1 00 kg 2 2116 Dimensions System tablet and keyboard Width 34 00 cm 13 39 in Depth 23 00 cm 9 06 in Height 19 90 cm 0 78 in Weight lowest weight configuration 2 07 kg 4 56 lb Input power Operating voltage and current Temperature 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized 83 Metric U S Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 84 Chapter 6 Specifications 7 Backing up restoring and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups Restoring and recovering your system 7 NOTE This guide describes an overview of backing up restoring and recovering options For more details about th
23. 32 Wh 2 96 Ah Li ion battery for use only in the tablet includes cable Chapter 3 Illustrated parts catalog Spare part number 723997 006 Description 3 cell 33 Wh 3 05 Ah Li ion battery for use only in the keyboard base includes cable 736879 001 736880 001 Wireless Antenna Kit includes left and right wireless antenna cables and transceivers TouchPad NOTE The TouchPad does not include the TouchPad cable The TouchPad cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 736881 001 Back cover for use only on tablet models without WWAN capability includes internal shielding 736882 001 Bottom cover includes rubber feet 736883 001 Cable Kit NOTE See Cable Kit on page 23 for more Cable Kit spare part information 736884 001 Hard Drive Hardware Kit includes hard drive bracket hard drive connector cable and screws 736885 001 Hinge assembly for use only on tablet models with model numbers g200 through g299 and g100 through g199 includes 2 cables and 2 rubber feet 736886 001 NFC module includes double sided adhesive NOTE The NFC module does not include the NFC module cable The NFC module cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 736887 001 736888 001 Audio power connect
24. 37219 DB1 U Keyboard top cover for use only on tablet models with model numbers g200 through g299 and g100 through g199 in Canada includes keyboard cable and TouchPad 737219 0 1 737696 001 Keyboard top cover for use only on tablet models with model numbers 9200 through 9299 and g100 through g199 in Denmark Finland and Norway includes keyboard cable and TouchPad 13 3 inch AG FHD WLED TouchScreen display assembly for use only on tablet models with model numbers g200 through g299 and g100 through g199 NOTE The display assembly does not include the display assembly cable The display assembly cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part infor mation Seq vential part number listing 29 30 Spare part number 737697 001 Description 13 3 inch AG HD WLED TouchScreen display assembly for use only on tablet models with model numbers g200 through g299 and g100 through g199 NOTE The display assembly does not include the display assembly cable The display assembly cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 737957 005 500 GB 5400 rpm SATA 5 0 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the H
25. 5 746490 501 W the Windows 8 1 Standard operating system and WWAN capability Equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 746490 001 W the Linux operating system and WWAN capability Equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 768185 601 W and the Windows 8 1 Professional operating system but without WWAN capability Equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 768185 501 W and the Windows 8 1 Standard operating system but without WWAN capability Equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 768185 001 W and the Linux operating system but without WWAN capability Equipped with an Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 765845 601 W 4 GB of system memory a graphics subsystem with UMA memory and the Windows 8 1 Professional operating system Equipped with an Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 765845 501 W 4 GB of system memory a graphics subsystem with UMA memory and the Windows 8 1 Standard operating system Equipped with an Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 765845 001 W 4 GB of system memory a graphics subsystem with UMA memory and the Linux operating system For use only on tablet models with model numbers g200 thr
26. 6883 001 See Cable Kit on page 23 for more Cable Kit spare part information Before removing the display panel cable follow these steps 1 2 3 4 5 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 38 Remove the tablet battery see Tablet battery on page 40 Remove the display panel cable 1 Release the adhesive strip 1 that secures the display panel cable connector to the display assembly Use the display panel cable connector bar 2 to disconnect the display panel cable 3 from the display panel Disconnect the display panel cable 4 from the system board Remove the docking panel cable board 5 Reverse this procedure to install the display panel cable Removal and replacement procedures 59 Card reader board fey NOTE The card reader board does not include the card reader board cable The card reader board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information Description Spare part number For use only on tablet models with WWAN capability 746491 001 For use only on tablet models without WWAN capability 73689 1 001
27. 99 includes replacement thermal material System board equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory and the Windows 8 1 Standard operating system for use only on tablet models with model numbers g200 through g299 and g100 through g199 includes replacement thermal material 738499 601 System board equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory and the Windows 8 1 Professional operating system for use only on tablet models with model numbers g200 through g299 and g100 through g199 includes replacement thermal material 74001 1 006 4112 LTE HPSA Mobile Broadband Module for use only tablet models with model numbers g200 through g299 and g100 through g199 740187 001 RTC battery includes cable and double sided adhesive 741727 001 746490 001 45 W HP Smart AC adapter for use only on tablet models with model numbers through 99 non PFC RC 4 5 mm System board equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory the Linux operating system and with WWAN capability for use only on tablet models with model numbers f000 through 99 includes replacement thermal material Chapter 3 Illu
28. C adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e The computer is using battery power 14 Chapter 2 External component identification 3 Illustrated parts catalog 7 NOTE HP continually improves and changes product parts For complete and current information on supported parts for your tablet go to http partsurter hp com select your country or region and then follow the on screen instructions Service tag When ordering parts or requesting information provide the tablet serial number and model number provided on the service tag M N XX Fxxx _ _ 9 P N 16 XXGB S N XXXXXX xxxxL_ Warranty lylyOy 9 Item Component Description 1 Model number This is the alphanumeric identifier used to locate documents drivers support and spare part numbers for the tablet 2 Part number Product number This number provides specific information about the product s hardware p n components The part number helps a service technician to determine what components and parts are needed 3 Serial number s n This is an alphanumeric identifier that is unique to each product 4 Warranty period This number describes the duration of the warranty period for the tablet Service tag 15 Tablet major components o O a 20 gt 9 Component Spare part nu
29. HP Split 13 x2 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2014 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are U S registered trademarks of Intel Corporation Microsoft and Windowsare U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Third Edition April 2014 Second Edition October 2013 First Edition August 2013 Document Part Number 728979 003 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See for hitp www microsoft com details Software terms By installing copying downloading or otherwise using any software p
30. Kit spare part information 10 TouchScreen board includes double sided adhesive 736892 001 NOTE The TouchScreen board does not include the TouchScreen board cable The TouchScreen board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 11 3 cell 32 Wh 2 96 Ah Li ion battery for use only in the tablet includes cable 723996 005 12 System board includes 4 GB of system memory a graphics subsystem with UMA memory and replacement thermal material Tablet major components 17 18 Component For use only on tablet models with model numbers through 99 Spare part number Equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 W the Windows 8 1 Professional operating system and WWAN capability 746490 601 Equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 W the Windows 8 1 Standard operating system and WWAN capability 746490 501 Equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 the Linux operating system and WWAN capability 746490 001 Equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 W and the Windows 8 1 Professional operating system but without WWAN capability 768185 601 Equipped
31. a 49037 1 D01 For use in Brazil 49037 1 201 For use in Canada 49037 1 DB1 For use in Latin America 490371 161 For use in North America 490371 001 Plastics Kit 736896 001 Rubber Kit includes 2 rear rubber feet 730888 001 Screw Kit 730889 001 Miscellaneous parts 25 Sequential part number listing 26 Spare part number Description 490371 001 Power cord for use on all tablet models in North America 3 pin black 1 83 m 490371 011 Power cord for use on all tablet models in Australia 3 pin black 1 83 m 490371 021 Power cord for use only on tablet models with model numbers g200 through g299 and g100 through g199 in Europe 3 pin black 1 83 m 490371 031 Power cord for use on all tablet models in the United Kingdom and Singapore 3 pin black 1 83 m 49037 1 061 Power cord for use only on tablet models with model numbers g200 through g299 and g100 through g199 in Italy 3 pin black 1 83 m 490371 111 Power cord for use only on tablet models with model numbers g200 through g299 and g100 through g199 in Switzerland 3 pin black 1 83 m 49037 1 201 Power cord for use only on tablet models with model numbers g200 through g299 and g100 through g199 in Thailand 3 pin black 1 83 m 49037 1 202 Power cord for use on all tablet models in Brazil 3 pin black 1 83 m 490371 291 Power cord for use only on tablet models with model numbers g200 through g299 and g100 through g199
32. al data you wish to retain 90 Chapter 7 Backing up restoring and recovering Using the HP Recovery partition to recover a minimized image select models only The HP Recovery partition select models only allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 Press 11 while the computer boots ore Press and hold as you press the power button 2 Choose your keyboard layout 3 Select Troubleshoot from the boot options menu 4 Select HP Recovery Manager and follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer Insert the HP Recovery USB flash drive you created into USB port on your computer and then restart the computer NOTE If the computer does not automatically restart HP Recovery Manager change the computer boot order See Changing the computer boot order on page 91 3 Follow
33. all tablet models Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter 710661 006 Intel Wireless N 7260BN 802 11 b g n 2x2 WiFi BT 4 0 Combo Adapter 717384 006 Intel Dual Band Wireless AC 3160 802 1 1ac 1x1 WiFi BT 4 0 Combo Adapter for use only on 710662 006 tablet models with model numbers through 99 Before removing the WLAN module follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 38 a A Q N Remove the tablet battery see Tablet battery on page 40 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module 7 NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 2 Remove the Phillips PM2 0x3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up Removal and replacement procedures 45 3 Remove the WLAN module 3 by pulling the drive away from the slot at an angle 7 NOTE If the WLAN antenna cables are not connecte
34. ap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plasti
35. ard Drive Hardware Kit spare part number 736884 001 738259 001 738498 001 NFC module antenna System board equipped with an Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory and the Linux operating system for use only on tablet models with model numbers g200 through g299 and g100 through g199 includes replacement thermal material 738498 501 System board equipped with an Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory and the Windows 8 1 Standard operating system for use only on tablet models with model numbers g200 through g299 and g100 through g199 includes replacement thermal material 738498 601 System board equipped with an Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory and the Windows 8 1 Professional operating system for use only on tablet models with model numbers g200 through g299 and g100 through g199 includes replacement thermal material 738499 001 738499 501 System board equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory and the Linux operating system for use only on tablet models with model numbers g200 through g299 and g100 through g1
36. as a 4 conductor connector that supports both audio out headphone and audio in microphone 3 Power connector Connects an AC adapter 4 Alignment post connectors 2 Align and attach the tablet to the keyboard base 5 Docking port power connector Connects the tablet to the keyboard base and connects an AC adapter 6 SIM slot select models only Supports a wireless subscriber identity module SIM 7 Micro SD Card Reader Supports micro SD cards 8 Volume button Controls speaker volume on the tablet Chapter 2 External component identification e increase speaker volume press the edge of the button e decrease speaker volume press edge of the button Description 1 Alignment posts Align and attach the tablet to the keyboard base 2 Release latch Releases the tablet To release the tablet slide the release latch to the left 3 Docking connector Connects the tablet to the keyboard base Keyboard base 9 10 Description 1 esc key Displays system information when pressed in combination with the fn key select models only 2 fn key Executes frequently used system functions when pressed in combination with the b key or the esc key select models only 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressin
37. at secures the proximity sensor module to display assembly 3 Remove the proximity sensor module 3 and cable T Reverse this procedure to install the proximity sensor module Webcamera microphone module Description Spare part number Webcamera microphone module includes double sided adhesive and grounding tape 736900 001 NOTE The webcamera microphone module does not include the webcamera microphone module cable The webcamera microphone module cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information Before removing the webcamera microphone module follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power from the tablet 3 Disconnect all external devices from the tablet 42 Chapter 4 Removal and replacement preliminary requirements 4 Remove back cover see Back cover on page 38 5 Remove the tablet battery see Tablet battery on page 40 Remove the webcamera microphone module 1 Detach the grounding tape 1 that secures the webcamera microphone module to the display assembly 2 Disconnect the webcamera microphone module cable 2 from the system board 3 Detach the webcamera microphone module 3 from the disp
38. attery on page 70 3 4 Remove the bottom cover see Bottom cover on page 68 5 6 Remove the power connector board see Power connector board on page 74 Remove the hard drive 1 Release the grounding tape 1 that secures the hard drive to keyboard top cover 2 Remove the four Phillips PM2 0x3 0 screws 2 that secure the hard drive to the keyboard top cover Chapter 4 Removal and replacement preliminary requirements 3 Remove the hard drive 3 4 If it is necessary to disassemble the hard drive perform the following steps a Disconnect the hard drive connector cable 1 from the hard drive b Remove the four Phillips PM2 75x4 0 screws 2 that secure the hard drive bracket to the hard drive Removal and replacement procedures 77 Remove the hard drive bracket 3 from the hard drive The hard drive bracket hard drive connector cable and screws are available in the Hard Drive Hardware Kit spare part number 736884 001 Reverse this procedure to install the hard drive Hinge assembly 6 NOTE The hinge assembly spare part kit includes two cables and two rubber feet Description Spare part number For use only on tablet models with model numbers f000 through f099 765843 001 For use only tablet models with model numbers 9200 through 9299 and 9100 through 9199 736885 001 Before removing the hinge assembly follow these steps 1 Turn off the tablet and keyboard base If
39. bility the Windows Refresh option allows you to start fresh and keep what is important to you ivIMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory 7 NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support NOTE You be prompted for your permission or password when using Refresh See Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 From the Start screen point to the upper right lower right corner of the screen to reveal the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Scroll the right side choices down to display Refresh your PC without affecting your files Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple wa
40. ble is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information Before removing the volume button board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 38 ui A Q N Remove the tablet battery see Tablet battery on page 40 Remove the volume button board 1 Release the ZIF connector 1 to which the volume button board cable is attached and then disconnect the volume button board cable from the system board 2 Remove the two Phillips PM2 0x3 0 screws 2 that secure the volume button board to the display assembly Removal and replacement procedures 51 3 Remove the volume button board 3 T Reverse this procedure to install the volume button board TouchScreen board Description Spare part number TouchScreen board includes double sided adhesive 736892 001 NOTE The TouchScreen board does not include the TouchScreen board cable The TouchScreen board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information Before removi
41. c Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Grounding guidelines 37 Removal and replacement procedures NOTE continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Tablet component replacement procedures A CAUTION Tablet components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the tablet and void the warranty This chapter provides removal and replacement procedures for authorized service provider only parts There are as many as 29 screws that must be removed replaced and or loosened when servicing the tablet Make special note of each screw size and location during removal and replacement Back cover Ey NOTE The back cover spare part kit includes internal shielding Description Spare part number For use only on tablet models with WWAN capability 746492 001 For use only on tablet models without WWAN capability 73688 1 001 Display assembly NOTE The display assembly does not include the display assembly cable The display assembly cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 13 3 inch AG FHD WLED TouchScreen display assembly for use only on
42. celerometer Ambient light sensor ALS Digital compass Gyroscope Near field communication NFC HP multiformat Micro Digital Media Reader Slot with push push technology Reads data from and writes data to digital memory cards such as Secure Digital SD Category Description Ports Tablet Audio one combo audio out headphone audio in microphone jack supports Beats audio voice recognition and jack auto detection Docking connector supports keyboard base capabilities charging audio out and video out Keyboard base e Audio one combo audio out headphone audio in microphone jack supports Beats audio and voice recognition yes e Docking connector supports keyboard base capabilities charging audio out and video out yes e HDMI v 1 4 supporting up to 1080p at 60 Hz yes RJ45 Ethernet e USB USB 3 0 2 yes e Video VGA Dsub 15 pin supporting 1920x1200 external resolution at 60 Hz hot plug unplug and auto detection for correct output to wide aspect vs standard aspect video Keyboard pointing Full size island style keyboard no numerical keypad devices Clickpad with image sensor Clickpad requirements e MultiTouch gestures enabled enabled as default Power requirements Support for the following AC adapters 65 HP Smart AC adapter non PFC 4 5 mm 65 HP Smart AC adapter non PFC 4 5 mm Support for a 3 cell 32 Wh 2 96 Ah Li ion battery for use only i
43. crews 1 and the three Phillips PM2 0x2 5 broad head screws 2 that secure the battery to the display assembly 2 Release the battery 3 by lifting it and sliding it slightly to the left 3 Disconnect the battery cable 4 from the system board 40 Chapter 4 Removal and replacement preliminary requirements 4 Remove the tablet battery 5 lo e Reverse this procedure to install the tablet battery Proximity sensor module Description Spare part number Proximity sensor module 736890 001 NOTE The proximity sensor module does not include the proximity sensor module cable The proximity sensor module cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information Before removing the proximity sensor module follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 38 U A Q N Remove the tablet battery see Tablet battery on page 40 Removal and replacement procedures 41 Remove the proximity sensor module 1 Disconnect the proximity sensor module cable 1 from the system board 2 Remove the Phillips PM2 0x3 0 screw 2 th
44. d cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information Before removing the audio power connector board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 38 5 Remove the tablet battery see Tablet battery on page 40 Remove the audio power connector board 1 Release the audio power connector board ZIF connector 1 to which the NFC module cable is attached and then disconnect the NFC module cable from the audio power connector board 2 Release the system board ZIF connector 2 to which the audio power connector board cable is attached and then disconnect the audio power connector board cable from the system board 3 Disconnect the speaker cable 3 from the audio power connector board 4 Remove the two Phillips PM2 0x3 0 screws 4 that secure the audio power connector board to the display assembly Removal and replacement procedures 55 5 Remove the audio power connector board 5 6 Remove the audio power connector board and cable Reverse this procedure to install the audio power connector board Vibrator mod
45. d exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Chapter 4 Removal and replacement preliminary requirements Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Z CAUTION prevent damage to the tablet when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using
46. d to the terminals on the WLAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 46 Chapter 4 Removal and replacement preliminary requirements WWAN module Description Spare part number HP hs3110 HSPA Mobile Broadband Module for use on all tablet models 723895 006 HP 4112 LTE HPSA Mobile Broadband Module for use only on tablet models with model 74001 1 006 numbers g200 through g299 and g100 through g199 Before removing the WWAN module follow these steps Turn off the tablet If you are unsure whether the tablet is or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 38 Remove the tablet battery see Tablet battery on page 40 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals the WWAN module NOTE The WWAN antenna cable labeled 5 connects the WWAN module Main terminal labeled 5 The WWAN antenna cable labeled 6 connects to the WWAN module Aux GPS terminal labeled 6 2 Remove the Phillips PM2 0x2 5 broad head screw 2 that secures the WWAN module to the system board T
47. e the docking connector board cables The docking connector board cables are included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 16 Audio power connector board 736887 001 NOTE The audio power connector board does not include the audio power connector board cable The audio power connector board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 17 Vibrator module includes cable 736901 001 18 Speaker Kit includes left and right speakers and cables 736899 001 19 Back cover includes internal shielding For use only on tablet models with WWAN capability 746492 001 For use only on tablet models without WWAN capability 736881 001 Tablet major components 19 Keyboard base major components Item Component Spare part number 1 Keyboard top cover includes keyboard cable For use only on tablet models with model numbers through 99 For use in Brazil 765846 201 For use in Canada 765846 DB1 For use in Latin America 765846 161 For use in the United States 765846 001 For use only on tablet models with model numbers g200 through g299 and g100 through g199 For use in Belgium 737219 41 For use in Brazil 737219 201 For use in Canada 737219 081 For use in Denmark Finland and Norway 737219 0 1 For use in France 737219 051 For u
48. e tools provided see Help and Support From the Start screen type h and then select Help and Support 85 Creating recovery media and backups 86 Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during o
49. eader board removal 60 spare part numbers 31 60 chipset product description 1 components display 5 edge 7 keys 9 10 left side 13 lights 11 right side 14 TouchPad 12 connectors service considerations 34 19 27 D display assembly spare part numbers 16 29 30 31 38 display components 5 display panel cable illustrated 23 removal 59 display panel product description 1 docking connector 9 docking connector board removal 57 spare part number docking port 8 19 27 57 drives preventing damage 34 E edge components 7 electrostatic discharge 35 equipment guidelines 37 esc key 10 Ethernet product description 2 external media cards product description 2 F fnkey 10 G graphics product description 1 grounding guidelines 35 guidelines equipment 37 grounding 35 packaging 36 transporting 36 workstation 36 H hard drive precautions 34 removal 76 spare part number 21 24 30 76 hard drive bracket illustrated 24 removal 78 hard drive connector cable illustrated 24 removal 77 Hard Drive Hardware Kit contents 24 spare part number 24 27 HDMI port 14 adapter spare number 25 26 headphone jack 8 13 heat sink spare partnumber 28 hinge assembly removal 78 spare part numbers 31 78 21 27 J jacks audio in 8 13 audio out 8 13 headphone 8 13 microphone 8 13 K key components 9 10 keyboard base major components 20 specifications
50. ee Cable Kit on page 23 for more Cable Kit spare part information 5 Volume button board 736893 001 NOTE The volume button board does not include the volume button board cable The volume button board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 6 WLAN module For use on all tablet models Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter 710661 006 Intel Wireless N 7260BN 802 11 b g n 2x2 WiFi BT 4 0 Combo Adapter 717384 006 Intel Dual Wireless AC 3160 802 1 lac 1 1 WiFi BT 4 0 Combo Adapter 710662 006 use only on tablet models with model numbers through 99 7 Micro solid state drive mSSD 128 mSSD for use on all tablet models 737218 001 64 GB mSSD for use only on tablet models with model numbers 9200 through g299 737217 001 and g100 through g199 8 WWAN module HP hs3110 HSPA Mobile Broadband Module for use on all tablet models 723895 006 9 4112 LTE HPSA Mobile Broadband Module for use only on tablet models with 740011 006 model numbers g200 through g299 and g100 through g199 Power button board 736889 001 NOTE The power button board does not include the power button board cable The power button board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable
51. eed to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions Ifyou want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Help and Support From the Start screen type h and then select Help and Support e Ifyou want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 89 e Ifyou want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and rein
52. een 4 the tablet upside down with the docking connector power connector and audio connector toward you 5 Lift the bottom edge of the back cover 1 and then swing it up and back 2 until the left and right edges detach from the display assembly Removal and replacement procedures 39 6 Remove back cover 3 7 Remove the back cover Reverse this procedure to install the back cover Tablet battery Description Spare part number 3 cell 32 Wh 2 96 Ah Li ion battery for use only in the tablet includes cable 723996 005 Before removing the tablet battery follow these steps Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 38 A WARNING reduce potential safety issues use only the battery provided with the tablet a replacement battery provided by HP or a compatible battery purchased from HP A CAUTION Removing a battery that is the sole power source for the tablet can cause loss of information To prevent loss of information save your work or shut down the tablet through Windows before removing the battery Remove the tablet battery 1 Remove the four Phillips PM2 0x3 0 s
53. en shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 38 a FF Q N Remove the tablet battery see Tablet battery on page 40 Removal and replacement procedures 57 Remove the docking connector board 1 2 Disconnect the vibrator module cable 1 from the docking connector board Release the system board ZIF connector 2 to which the longer docking connector board cable 15 attached and then disconnect the longer docking connector board cable from the system board Detach the two pieces of grounding tape 3 that secure the shorter docking connector board cable to the display assembly Release the system board ZIF connector 4 to which the shorter docking connector board cable 15 attached and then disconnect the shorter docking connector board cable from the system board Disconnect the Windows button board cable 5 from the docking connector board Remove the two Phillips PM2 0x3 0 screws 6 that secure the docking connector board to the display assembly Remove the docking connector board 7 and cables Reverse this procedure to install the docking connector board 58 Chapter 4 Removal and replacement preliminary requirements Display panel cable 7 NOTE The display panel cable is included in the Cable Kit spare part number 73
54. eps 1 4 5 Turn off the tablet and keyboard base If you are unsure whether the tablet and keyboard base are off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base Disconnect the tablet from the keyboard base Remove the bottom cover see Bottom cover page 68 Remove the keyboard base battery see Keyboard base battery on page 70 Remove the audio USB board 1 Release the power connector board ZIF connector 1 to which the audio USB board cable is attached and then disconnect the audio USB board cable from the power connector board Release the audio USB board ZIF connector 2 to which the TouchPad cable is attached and then disconnect the TouchPad cable from the audio USB board Release the audio USB board ZIF connector 3 to which the keyboard cable is attached and then disconnect the keyboard cable from the audio USB board Remove the four Phillips PM2 0x3 0 screws 4 that secure the audio USB board to the keyboard top cover Lift the left side of the audio USB board and then swing it up 5 and to the right until it rests upside down on the right side of the keyboard top cover Removal and replacement procedures 73 6 Disconnect hinge assembly cable 1 from the audio USB board 7 Remove the audio USB board 2 and cable Rev
55. era Records video captures still photographs and allows you to video conference and chat online using streaming video Swipe from the right edge of the TouchPad or TouchScreen to display the charms tap Search and then tap the search box type c and then select CyberLink YouCam from the list of applications From the Start screen type and then select Camera from the list of applications 5 Ambient light sensor The ambient light sensor automatically adjusts the display brightness based on the lighting conditions in your environment 6 Speakers 2 Produce sound Tablet 5 6 Description 7 Windows button Minimizes all open applications and displays the Start screen The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support select the HP Support Assistant app select My computer and then select User guides Chapter 2 External component identification Edge components 1 Component Power button Description When the computer is off press the button fo turn on the tablet When the computer is on press the button briefly to initiate Sleep
56. erse this procedure to install the audio USB board Power connector board E NOTE The power connector board does not include the power connector board cable The power connector board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information Description Spare part number For use on keyboard base models equipped with a hard drive includes hard drive connector 736895 001 power connector HDMI port and USB port For use on keyboard base models not equipped with a hard drive includes power connector 746493 001 HDMI port and USB port Before removing the power connector board follow these steps 1 Turn off the tablet and keyboard base If you are unsure whether the tablet and keyboard base are off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base 3 Disconnect the tablet from the keyboard base 4 Remove the bottom cover see Bottom cover on page 68 5 Remove the keyboard base battery see Keyboard base battery on page 70 74 Chapter 4 Removal and replacement preliminary requirements Remove the power connector board 1 Release the power connector board ZIF connector 1 to which the audio USB board cable is attached and then disconnect the audio USB board cable from t
57. g 27 28 Spare part number Description 736892 001 TouchScreen board includes double sided adhesive NOTE The TouchScreen board does not include the TouchScreen board cable The TouchScreen board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 736893 001 Volume button board NOTE The volume button board does not include the volume button board cable The volume button board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 736894 001 Audio USB board includes audio jack memory card reader and USB port NOTE The audio USB board does not include the audio USB board cable The audio USB board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 736895 001 Power connector board for use on tablet models equipped with a hard drive includes hard drive connector power connector HDMI port and USB port NOTE The power connector board does not include the power connector board cable The power connector board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 736896 001 Plastics Kit 736897 001 Rubber Kit 736898 001 Screw Kit 736899 001 Speaker Kit includes left and ri
58. g the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions Chapter 2 External component identification NOTE Action keys do not display or function on the on screen keyboard of the tablet Lights Item Component Description 1 Caps lock light White Caps lock is on Caps lock is off 2 Mute light e Amber Computer sound is off e Computer sound is on 3 Wireless light On An integrated wireless device such as a WLAN device and or a Bluetooth device is on NOTE some models the wireless light is amber when all wireless devices are off Keyboard base 1 TouchPad 12 Component Description 1 TouchPad zone Reads your finger gesture to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Chapter 2 External component identification Left side Description 1 USB 3 0 port Connects optional USB devices such as a keyboard mouse external drive printer scanner or USB hub 2 Audio out headphone jack Audio in Connects optional powered stereo speakers headphones microphone jack earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not suppor
59. ght speakers and cables 736900 001 Webcamera microphone module includes double sided adhesive and grounding tape NOTE The webcamera microphone module does not include the webcamera microphone module cable The webcamera microphone module cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 736901 001 Vibrator module includes cable 737216 001 Heat sink includes replacement thermal material 737217 001 64 GB micro solid state drive for use only on tablet models with model numbers g200 through g299 and g100 through g199 737218 001 128 GB micro solid state drive for use on all tablet models 737219 001 Keyboard top cover for use only on tablet models with model numbers g200 through g299 and g100 through g199 in the United States includes keyboard cable and TouchPad 737219 031 Keyboard top cover for use only on tablet models with model numbers g200 through g299 and g100 through g199 in the United Kingdom and Singapore includes keyboard cable and TouchPad 737219 041 Keyboard top cover for use only on tablet models with model numbers g200 through g299 and g100 through g199 in Germany includes keyboard cable and TouchPad 737219 051 Keyboard top cover for use only on tablet models with model numbers g200 through g299 and g100 through g199 in France includes keyboard cable and TouchPad Chapter 3 Illustrated parts catalog Spare part number 737219 061
60. ginal operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive e Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required e create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive f your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to hitp www hp com go contactHP For worldwide support go to http welcome hp com country us en wweontact_us html If you use an external optical drive it must be connected directly to a USB port on the compu
61. he WWAN module tilts up Removal and replacement procedures 47 3 Remove the WWAN module 3 by pulling the drive away from the slot at an angle NOTE If the WWAN antenna cables are not connected to the terminals on the WWAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module 48 Chapter 4 Removal and replacement preliminary requirements Power button board Description Spare part number Power button board 736889 001 NOTE The power button board does not include the power button board cable The power button board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information Before removing the power button board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet 2 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 38 5 Remove the tablet battery see Tablet battery on page 40 Remove the power button board 1 Release the zero insertion force ZIF connector 1 to which the power button board cable is attached and then disconnect the power button board cab
62. he power connector board 2 Remove the three Phillips PM2 0x3 0 screws 2 that secure the power connector board to the keyboard top cover 3 Lift the right side of the power connector board and then swing it up 3 and to the left until it rests upside down on the right side of the keyboard top cover 0 T I 4 Disconnect the hinge assembly cable 1 from the power connector board 5 Disconnect the hard drive cable 2 from the power connector board 6 Remove the power connector board 3 Reverse this procedure to install the power connector board Removal and replacement procedures 75 Hard drive 76 Description Spare part number 500 GB 5400 rpm SATA 5 0 mm hard drive does not include hard drive bracket hard drive 737957 005 connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 736884 001 Before removing the hard drive follow these steps 1 Turn off the tablet and keyboard base If you are unsure whether the tablet and keyboard base are off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base Disconnect the tablet from the keyboard base Remove the keyboard base battery see Keyboard base b
63. in Japan 3 pin black 1 83 m 490371 1 Power cord for use only tablet models with model numbers 9200 through 9299 9100 through g199 in the People s Republic of China 3 pin black 1 83 m 49037 1 AB1 Power cord for use only on tablet models with model numbers g200 through g299 and g100 through g199 in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use only on tablet models with model numbers g200 through g299 and g100 through g199 in South Korea 3 pin black 1 83 m 49037 1 D01 Power cord for use on all tablet models in Argentina 3 pin black 1 83 m 49037 1 D61 Power cord for use only on tablet models with model numbers g200 through g299 and g100 through g199 in India 3 pin black 1 83 m 539614 001 HP RJ45 to USB adapter 701943 001 HP HDMIto VGA adapter 710412 001 65 W HP Smart AC adapter for use on all tablet models non PFC S 3P 4 5 mm 710661 006 Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter for use on all tablet models 710662 006 Intel Dual Wireless AC 3160 802 11 1 1 WiFi BT 4 0 Combo Adapter for use only tablet models with model numbers through 99 717384 006 Intel Wireless N 7260BN 802 11 b g n 2x2 WiFi BT 4 0 Combo Adapter for use on all tablet models 721092 001 45 W HP Smart AC adapter for use on all tablet models non PFC RC 4 5 mm 723895 006 HP 4112 LTE HPSA Mobile Broadband Module for use on all tablet models 723996 005 3 cell
64. ize and location during removal and replacement Bottom cover Description Spare part number Bottom cover includes rubber feet 736882 001 Before disassembling the keyboard base follow these steps 1 Turn off the tablet and keyboard base If you are unsure whether the tablet and keyboard base are off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base 3 Disconnect the tablet from the keyboard base Remove the bottom cover 1 Remove the four Phillips PM2 0x4 25 screws 1 that secure the bottom cover to the keyboard top cover 2 Remove the rubber feet 2 7 NOTE The rubber feet are available in the Rubber Kit spare part number 736897 001 68 Chapter 4 Removal and replacement preliminary requirements 3 Remove the two Phillips PM2 0x4 0 screws 3 that secure the bottom cover to keyboard top cover 4 Lift the rear edge of the bottom cover until the left and right sides detach from the keyboard top cover 5 Remove the bottom cover Reverse this procedure to install the bottom cover Removal and replacement procedures 69 Keyboard base battery 70 Description Spare part number 3 cell 33 Wh 3 05 Ah Li ion battery for use only in the keyboard base includes cable 723997 006 Before removing the keyboard base battery fo
65. lay assembly The webcamera microphone module is attached to the display assembly with double sided adhesive 4 Remove the webcamera microphone module and cable Reverse this procedure to install the webcamera microphone module Removal and replacement procedures 43 micro Solid state drive mSSD Description Spare part number 128 GB mSSD for use on all tablet models 737218 001 64 GB mSSD for use only on tablet models with model numbers g200 through g299 and g100 737217 001 through g199 Before removing the solid state drive follow these steps Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 38 Remove the tablet battery see Tablet battery on page 40 Remove the solid state drive 1 Remove the Phillips PM2 0x3 0 screw 1 that secures the solid state drive to the system board The solid state drive tilts up 2 Remove the solid state drive 2 by pulling the drive away from the slot at an angle Dose o 44 Chapter 4 Removal and replacement preliminary requirements Reverse this procedure to install the solid state drive WLAN module Description Spare part number For use on
66. le from the system board 2 Remove the Phillips PM2 0x3 0 screw 2 that secures the power button board to the display assembly 3 Remove the power button board 3 and cable Reverse this procedure to install the power button board Removal and replacement procedures 49 RTC battery Description Spare part number RTC battery includes cable and double sided adhesive 740187 601 Before removing the system board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet 2 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 38 5 Remove the tablet battery see Tablet battery on page 40 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the display assembly The RTC battery is attached to the display assembly with double sided adhesive 3 Remove the system board Reverse this procedure to install the system board 50 Chapter 4 Removal and replacement preliminary requirements Volume button board Description Spare part number Volume button board includes cable 736893 001 NOTE The volume button board does not include the volume button board cable The volume button board ca
67. llow these steps 1 3 4 Turn off the tablet and keyboard base If you are unsure whether the tablet and keyboard base are off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base Disconnect the tablet from the keyboard base Remove the bottom cover see Bottom cover on page 08 Z WARNING reduce potential safety issues use only the battery provided with the keyboard base a replacement battery provided by HP or a compatible battery purchased from HP A CAUTION Removing a battery that is the sole power source for the tablet can cause loss of information To prevent loss of information save your work or shut down the tablet through Windows before removing the battery Remove the keyboard base battery 1 2 3 Disconnect the keyboard base battery cable 1 from the power connector board Release the hinge assembly cables from the clips 2 built into the keyboard base battery Remove the four Phillips PM2 0x3 0 screws 3 that secure the keyboard base battery to the keyboard top cover Chapter 4 Removal and replacement preliminary requirements 4 Remove keyboard base battery 4 Reverse this procedure to install the keyboard base battery Removal and replacement procedures 71 TouchPad Description Spare part number To
68. mber 1 Display assembly NOTE The display assembly does not include the display assembly cable The display assembly cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 13 3 inch AG FHD WLED TouchScreen display assembly for use only on tablet 765844001 models with model numbers through 99 13 3 inch AG FHD WLED TouchScreen display assembly for use only on tablet 737696 001 models with model numbers g200 through g299 and g100 through g199 13 3 inch AG HD WLED TouchScreen display assembly for use only on tablet 737697 001 models with model numbers g200 through g299 and g100 through g199 2 RTC battery includes cable and double sided adhesive 740187 001 16 Chapter Illustrated parts catalog 3 Component Spare part number Webcamera microphone module includes double sided adhesive and 736900 001 grounding tape NOTE The webcamera microphone module does not include the webcamera microphone module cable The webcamera microphone module cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 4 Proximity sensor module 736890 001 NOTE proximity sensor module does not include the proximity sensor module cable The proximity sensor module cable is included in the Cable Kit spare part number 736883 001 S
69. module removal 42 spare part number Windows button 6 Windows key 10 wireless antenna location 5 removal 62 spare part number 27 62 Wireless Antenna Kit spare part number 27 wireless light 11 wireless product description 2 WLAN module removal 45 17 28 42 spare part numbers 17 26 45 workstation guidelines 36 WWAN module removal 47 spare part numbers 17 26 30 47
70. n page 23 for more Cable Kit spare part information For use on keyboard base models equipped with a hard drive includes hard drive 736895 001 connector power connector HDMI port and USB port For use on keyboard base models not equipped with a hard drive includes power 746493 001 connector HDMI port and USB port 5 TouchPad 736880 001 6 500 GB 5400 rpm SATA 5 0 mm hard drive does not include hard drive 737957 005 bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 736884 001 Keyboard base major components 21 22 Component Spare part number 7 3 cell 33 Wh 3 05 Ah Li ion battery for use only in the keyboard base 723997 006 includes cable 8 Bottom cover includes rubber feet 736882 001 Chapter 3 Illustrated parts catalog Cable Component Spare part number Cable Kit includes 736883 001 1 Proximity board cable 2 Webcamera microphone module cable 3 Power button board cable 4 Volume button board cable 5 TouchScreen board cable 6 NFC module cable 7 Audio power board cable 8 Docking connector board cable 9 Docking connector board cable 10 Digital card reader board cable 11 Display panel cable 12 TouchPad cable 13 Docking board ribbon cable Cable Kit 23 Mass storage devices
71. n press f2 The BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive 7 NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading PC Hardware Diagnostics UEFI a USB device on page 82 b Hard drive BIOS Click the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device oy NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only le 2 3 4 5 Go to http www hp com Click Support amp Drivers and then click the Drivers amp Software tab Enter the product name in the text box and then click Search Select your computer model and then select your operating system In the Diagnostic section click UEFI Support Environment ore Click Download and then select Run 82 Chapter 5 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI 6 Specifications Metric U S Dimensions Tablet Width 34 00 cm 13 39 in Depth 21 60 cm 8 50 in Height 1 11 0 44 Weight lowest weight configuration 1 07 kg 2 36 Ib Dimensions Keyboard base Width 34 00 cm 13 39 in Depth 21 70 cm 8 54 in Height 0 88 cm 0 35 in Weight lowest weight configuration
72. n the tablet includes cable Support for a 3 cell 33 Wh 3 05 Ah Li ion battery for use only in the keyboard base includes cable Security Support for Trust Platfom Module TPM Operating system Preinstalled e Windows 8 Professional 64 bit e Windows 8 Standard 64 bit Serviceability End user replaceable part AC Adapter 4 2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer 1 From the Start screen type and then select Control Panel 2 Select System and Security and then in the System area click Device Manager A list reveals all the devices installed on your computer Locating software To find out what software is installed on your computer Mode Steps Paar 1 From the Start screen rightclick using the mouse Swipe from top of TouchPad to reveal all apps 2 Select the All apps icon 1 From the Start screen gently swipe your finger from the top edge or the bottom edge of the display b bezel onto the screen 2 All apps Chapter 2 External component identification Tablet Display components Item Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs 2 Internal microphones 2 Record sound 3 Webcamera light On The webcamera is in use 4 HP TrueVision HD Webcam
73. ng the TouchScreen board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 38 N Remove the tablet battery see Tablet battery on page 40 52 Chapter 4 Removal and replacement preliminary requirements Remove the TouchScreen board 1 4 Release the two TouchScreen board ZIF connectors 1 and 2 to which the display panel TouchScreen cables are attached and then disconnect the display panel TouchScreen cables from the TouchScreen board Release the system board ZIF connector 3 to which the TouchScreen board cable is attached and then disconnect the TouchScreen board cable from the system board Detach the TouchScreen board 4 from the display assembly The TouchScreen board is attached to the display assembly with double sided adhesive 2 Remove the TouchScreen board and cable Reverse this procedure to install the TouchScreen board NFC module Description Spare part number NFC module includes double sided adhesive 736886 001 NOTE The NFC module does not include the NFC module cable The NFC module cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on
74. or board NOTE The audio power connector board does not include the audio power connector board cable The audio power connector board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information Docking connector board NOTE The docking connector board does not include the docking connector board cable The docking connector board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 736889 001 Power button board NOTE The power button board does not include the power button board cable The power button board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 736890 001 Proximity sensor module NOTE The proximity sensor module does not include the proximity sensor module cable The proximity sensor module cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 73689 1 001 Card reader board for use only on tablet models without WWAN capability NOTE The card reader board does not include the card reader board cable The card reader board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information Sequential part number listin
75. ote number France UTE 1 VDE IMQ Japan METI 3 The Netherlands KEMA 1 Norway NEMKO The People s Republic of China COC 5 South Korea EK 4 Sweden CEMKO 1 Switzerland SEV Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance c
76. ough g299 and g100 through g199 Equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 738499 601 W and the Windows 8 1 Professional operating system Equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 738499 501 W and the Windows 8 1 Standard operating system Equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 738499 001 W and the Linux operating system Equipped with an Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 738498 601 W and the Windows 8 1 Professional operating system Equipped with an Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 738498 501 W and the Windows 8 1 Standard operating system Equipped with an Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 738498 001 W and the Linux operating system 64 Chapter 4 Removal and replacement preliminary requirements Before removing the system board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 38 and then remove the following components Tablet battery see
77. oupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used Chapter 8 Power cord set requirements 9 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 95 Index A AC adapter light 14 AC adapter spare part numbers 25 26 30 action key 10 alignment post connectors 8 alignment posts 9 ambient light sensor 5 antenna location 5 removal 62 spare partnumber 27 62 Antenna Kit spare part number 62 audio product description 2 audio in jack 8 13 audio out jack 8 13 audio power connector board removal 55 spare part number audio USB board removal 73 spare partnumber 21 28 73 19 27 55 B back cover removal 38 spare part numbers 19 27 31 38 battery removal 40 70 spare part numbers 17 22 26 27 40 70 bottom cover removal 68 spare part number 22 27 68 buttons power 7 96 Index TouchPad 12 Window 6 Cable Kit contents 23 spare part number 23 27 cables service considerations 34 caps lock light 11 card r
78. page 23 for more Cable Kit spare part information Before removing the NFC module follow these steps 1 au A Q N Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 38 Remove the tablet battery see Tablet battery on page 40 Removal and replacement procedures 53 Remove the module 1 Release the audio power connector board ZIF connector 1 to which the NFC module cable is attached and then disconnect the NFC module cable from the audio power connector board 2 Release the module ZIF connector 2 to which the antenna cable is attached and then disconnect the NFC antenna cable from the NFC module 3 Detach the NFC module 3 from the display assembly The NFC module is attached to the display assembly with double sided adhesive 4 Remove the NFC module and cable Reverse this procedure to install the NFC module 54 Chapter 4 Removal and replacement preliminary requirements Audio power connector board Description Spare part number Audio power connector board 736887 001 NOTE The audio power connector board does not include the audio power connector board cable The audio power connector boar
79. power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover page 38 and then remove the following components Tablet battery see Tablet battery on page 40 b Audio power connector board see Audio power connector board on page 55 Removal and replacement procedures 61 Docking connector board see Docking connecter board page 57 reader board see Card reader board on page 60 Remove the speakers 1 Release the speaker cables 1 from the retention clips and routing channels built into the display assembly 2 Remove the two Phillips PM2 0x3 0 screws 2 that secure the speakers to the display assembly 3 Remove the speakers 3 Reverse this procedure to install the speakers Wireless antennas Description Spare part number Antenna Kit includes WLAN antenna cables and transceivers and WLAN antenna cables and 736879 001 transceivers Before removing the wireless antenna cables and transceivers follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 38 and then remove the following components
80. r or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type support and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update
81. roduct preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to request a full refund of the computer please contact your local point of sale the seller Safety warning notice WARNING reduce the possibility of heat related injuries or of overheating the device do place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 Braduct description 1 2 External component identification 4 Finding your hardware
82. roper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling 34 CAUTION Drives are fragile components that must be handled with care To prevent damage to the tablet damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in static proof bag Avoi
83. s the settings for the programs that were installed at the factory Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails To use the Factory Reset or System Recovery options you must use HP Recovery media If the HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html i IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any person
84. se in Germany 737219 041 For use in Greece 737219 151 For use Italy 737219 061 20 Chapter Illustrated parts catalog Component Spare part number For use in Japan 737219 291 For use in Latin America 737219 161 For use in the Netherlands 737219 831 For use in Portugal 737219 131 For use in Russia 737219 251 For use in Saudi Arabia 737219 171 For use in South Korea 737219 01 For use in Spain 737219 071 For use in Switzerland 7372198 1 For use in Taiwan 737219 1 For use in Thailand 737219 281 For use in Turkey 737219 141 For use in the United Kingdom and Singapore 737219 031 For use in the United States 737219 001 2 Hinge assembly includes 2 cables and 2 rubber feet For use only on tablet models with model numbers through 99 765843 001 For use only on tablet models with model numbers g200 through g299 and g100 736885 001 through g199 3 Audio USB board includes audio jack memory card reader and USB port 736894 001 NOTE The audio USB board does not include the audio USB board cable The audio USB board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 4 Power connector board NOTE The power connector board does not include the power connector board cable The power connector board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit o
85. stall Windows For more information see Remove everything and reinstall Windows on page 89 e Ifyou want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 90 e If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 90 e Ifyou have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 90 e If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option Chapter 7 Backing up restoring and recovering For more information see Removing the HP Recovery partition on page 92 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system sta
86. strated parts catalog Spare part number 746490 501 746490 601 74649 1 001 Description System board equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory the Windows 8 1 Standard operating system and WWAN capability for use only on tablet models with model numbers f000 through f099 includes replacement thermal material System board equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory the Windows 8 1 Professional operating system and WWAN capability for use only on tablet models with model numbers f000 through f099 includes replacement thermal material Card reader board for use only on tablet models with WWAN capability NOTE The card reader board does not include the card reader board cable The card reader board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 746492 001 Back cover for use only on tablet models equipped with WWAN capability includes internal shielding 746493 001 Power connector board for use on keyboard base models not equipped with a hard drive includes power connector HDMI port and USB port NOTE The power connector board does not include the power connector board cable The power connector board cable
87. t optional microphone only devices WARNING reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support select the HP Support Assistant app select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 3 Memory card reader Connects optional memory cards that store manage share or access information 1 insert the memory card hold the card label side up with connectors facing the slot and then push in the card until it is firmly seated 2 remove the memory card press in on the card and quickly release it until it pops out Keyboard base 13 Right side O O O 0 Tie Description 1 USB 3 0 port Connects optional USB devices such as a keyboard mouse external drive printer scanner or USB hub 2 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 3 Power connector Connects an AC adapter 4 AC adapter light e White The A
88. tablet models with 765844 001 model numbers f000 through f099 13 3 inch AG FHD WLED TouchScreen display assembly for use only on tablet models with 737696 001 model numbers g200 through g299 and g100 through g199 13 3 inch AG HD WLED TouchScreen display assembly for use only on tablet models with 737697 001 model numbers g200 through g299 and g100 through g199 Before disassembling the tablet follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet Remove the back cover 1 Place the tablet on a flat surface display screen side up with the docking connector power connector and audio connector toward you 38 Chapter 4 Removal and replacement preliminary requirements 2 Remove display assembly screw cover trim piece The display assembly screw cover trim piece is included with all tablet spare part components f 3 Remove the four Phillips PM2 0x4 0 screws that secure the back cover to the display assembly ee A CAUTION Before positioning the tablet with the display screen facing down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display scr
89. tel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache and the Linux operating system 738499 001 Equipped with an dual core 4 5 W ntel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache and the Windows 8 1 Professional operating system 738498 601 Equipped with an dual core 4 5 W Equipped with an dual core 4 5 W ntel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache and the Windows 8 1 Standard operating system ntel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache and the Linux operating system NFC module antenna not illustrated Chapter 3 Illustrated parts catalog 738498 501 738498 001 738259 001 Component Spare part number 13 NFC module includes double sided adhesive 736886 001 NOTE The NFC module does not include the NFC module cable The NFC module cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information 14 Card reader board NOTE The card reader board does not include the card reader board cable The card reader board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information For use only on tablet models with WWAN capability 746491 001 For use only on tablet models without WWAN capability 736891 001 15 Docking connector board 736888 001 NOTE The docking connector board does not includ
90. ter the drive cannot be connected to a USB port on an external device such as a USB hub e Be sure that the computer is connected to AC power before you begin creating the recovery media creation process can take up to an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned jy IMPORTANT For tablets connect to the keyboard base before beginning these steps select models only To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 90 Creating recovery media and backups 87 Restore and recovery 88 There are several options for recovering your system Choose the method that best matches your situation and level of expertise e If you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Help and Support From the Start screen type h and then select Help and Support e Ifyou n
91. the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION product can be degraded by as little as 700 Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Grounding guidelines 35 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a
92. the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options Restore and recovery 91 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space jy IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 87 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions 92 Chapter 7 Backing up restoring and recovering 8 Power cord set requirements The wide range input feature of the
93. ther system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support From the Start screen type h and then select Help and Support As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager 7 NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Help and Support From the Start screen type h and then select Help and Support Chapter 7 Backing up restoring and recovering Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the ori
94. tice parse E E A 33 Cables and Connectors 34 Drive handling sieis eene iene Pact etna a e AE aa E 34 35 Electrostatic es 35 Packaging and transporting guidelines 36 Workstation guidelines 36 Removal and replacement procedures 38 Tablet component replacement 38 Back en ne ne ne Or re ee E ae re E omen 38 Tablet onuren uee E e E E E 40 Proximity 41 microphone module 42 micro Solid state drive eee 44 WIAN O E EEA AATE EER 45 WWAN module e ee un 47 Power b tton board sssini e E 49 RIC batery niise icenaren E E AEAEE 50 Volume button board 51 bodid E O E E 52 NFC iL axons de raseareasepy alld ee a a E 53 Audio power connector board
95. ubsystem with UMA memory and the Windows 8 1 Standard operating system for use only on tablet models with model numbers through 099 includes replacement thermal material System board equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory and the Windows 8 1 Professional operating system for use only on tablet models with model numbers through f099 includes replacement thermal material Chapter 3 Illustrated parts catalog 4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures screw driver e Magnetic screw driver e Phillips PO screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the tablet place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Tools required 33 Cables and connectors A CAUTION When servicing the tablet be sure that cables are placed in their p
96. uchPad includes cable 736880 001 Before removing the TouchPad follow these steps 1 Turn off the tablet and keyboard base If you are unsure whether the tablet and keyboard base are off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base 3 Disconnect the tablet from the keyboard base 4 Remove the bottom cover see Bottom cover on page 68 5 Disconnect the keyboard base battery cable from the audio USB board see Keyboard base battery on page 70 Remove the TouchPad 1 Release the audio USB board ZIF connector 1 to which the TouchPad cable is attached and then disconnect the TouchPad cable from the audio USB board 2 Remove the six Phillips PM2 0x2 5 screws 2 that secure the TouchPad to the keyboard top cover 3 Remove the TouchPad 3 Reverse this procedure to install the TouchPad 72 Chapter 4 Removal and replacement preliminary requirements Audio USB board Description Spare part number Audio USB board includes audio jack memory card reader and USB port 736894 001 NOTE The audio USB board does not include the audio USB board cable The audio USB board cable is included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information Before removing the audio USB board follow these st
97. ule Description Spare part number Vibrator module includes cable 736901 001 Before removing the vibrator module follow these steps off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 38 b N Remove the tablet battery see Tablet battery on page 40 Remove the vibrator module 1 Disconnect the vibrator module cable 1 from the system board 56 Chapter 4 Removal and replacement preliminary requirements 2 Release the vibrator module 2 from the clip molded into the display assembly 3 Remove the vibrator module and cable Reverse this procedure to install the vibrator module Docking connecter board Description Spare part number Docking connecting board 736888 001 NOTE The docking connector board does not include the docking connector board cables The docking connector board cables are included in the Cable Kit spare part number 736883 001 See Cable Kit on page 23 for more Cable Kit spare part information Before removing the docking connector board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and th
98. y to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows y IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use f11 key 1 Press 11 while the computer boots Press and hold 11 as you press the power button Choose your keyboard layout Restore and recovery 89 3 4 Select Troubleshoot from the boot options menu Select Reset your PC and then follow the on screen instructions To use the Start screen From the Start screen point to the upper right or lower right corner of the screen to reveal the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Scroll the right side choices down to display Remove everything and reinstall Windows Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configure
99. you are unsure whether the tablet and keyboard base are off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base Disconnect the tablet from the keyboard base Remove the bottom cover see Bottom cover on page 08 Remove the keyboard base battery see Keyboard base battery on page 70 Remove the audio USB board see Audio USB board on page 73 eS p Remove the power connector board see Power connector board page 74 78 Chapter 4 Removal and replacement preliminary requirements Remove the hinge assembly 1 Remove the four Phillips PM2 0x3 0 screws 1 that secure the hinge assembly to keyboard cover 2 Remove the hinge assembly 2 and cables Se Reverse this procedure to install the hinge assembly Removal and replacement procedures 79 5 Using Setup Utility BIOS and PC Hardware Diagnostics UEFI Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS

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