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HP Server tc2110 User's Guide

1. Position 50 Position 26 SCSI Port Connector 50 Pin Narrow SCSI Port Connector Pinouts Pin Number Signal Description Pin Number Signal Description 1 11 Ground 37 Reserved 12 Reserved 38 Termpwr 13 Open 39 Reserved 14 Reserved 40 Ground 15 25 Ground 41 ATN 26 DB 0 42 Ground 27 DB 1 43 BSY 28 DB 2 44 ACK 29 DB 3 45 RST 30 DB 4 46 MSG 31 DB 5 47 SEL 32 DB 6 48 C D 33 DB 7 49 REQ 34 DB P 50 I O 35 36 Ground 12 Chapter 2 Standard LAN Connector GRN LED YEL LED GJ DAA LAN Connector LAN Connector Pinouts External Connectors Pin Number Signal Description Data signal Not used Ground Power 5 V dc Clock signal 1 2 3 4 5 6 8 Not used 13 3 Installing and Configuring Opening and Closing the HP Server This section describes how to remove and replace the left side cover and the upper front bezel of the HP Server tc2110 WARNING Before removing the cover always disconnect the power cord and unplug telephone cables Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry Disconnect telephone cables to avoi
2. Sleep Switch zd Ce eco O ero cJ Power LED Drive Activity LED o o0o0000009 OOOOOOOOOO oOoooooooQ 5 TO YOO 00009 TIVOOQ OO00000Q O000000000Q OOooooooQoQ Backup Tape Drive Optional 3rd Hard Drive Optional Figure 1 1 Front Panel Chapter 1 Controls and Indicators Table 1 1 provides the front panel power switch and the lower bezel LED indicator definitions Table 1 1 Control Panel Switch and Indicators Control Indicator Power On Off Sleep LED HO Power On Off Sleep Switch Drive Activity LED Be Description This green LED indicator provides the power state of the Server Steady green when the Server is operating normally Blinking green when the Server is in standby mode Off when the Server is powered off Red steady or flashing indicates a preboot error or a POST error that is preventing the system from booting The power switch turns the HP server power On or Off If sleep states are available it also transitions the Server between Power On and sleep states Sleep states are NOS dependent and only available if your NOS supports power management based on the ACPI Advanced Configuration and Power Management Interface standard Refer to Applying Power to the HP Server and Sleep States ACPI later in this chapter Flickering am
3. CAUTION Do NOT use petroleum based cleaners such as lighter fluid or cleaners containing benzene trichlorethylene ammonia dilute ammonia or acetone These chemicals could damage the keyboard s plastic surfaces HP recommends the periodic cleaning of tape drive heads capstans and guides on the HP tape drive units and those products using high density data cartridges and mini data cartridges This maintenance procedure prolongs tape and head life and helps reduce read write errors due to dust and oxide Call the HP Customer Support Center or check HP s Storage website for further information for preventative maintenance information on the HP tape drive Troubleshooting Tools If you are having problems installing your HP Server there are a number of tools available for troubleshooting The HP Server Online Documentation CD ROM contains the following tools e Troubleshooting Information e Parts Information e List of Error Messages e List of Beep Code Error Messages e DiagTools The Startup CD ROM only available for the HP Server tc2100 and tc2110 provides the DiagTools utility for troubleshooting purposes Boot to the HP Startup CD Rom on the HP Server and execute the utility The HP DiagTools Utility will automatically launch Got to HP s web site at www hp com to access the most comprehensive support material e Latest support news Product and support information on HP Servers 56 Chapter 6 Maintenance
4. Figure 3 24 Rear Panel Ports Monitor Keyboard and Mouse 1 Place the monitor keyboard and mouse near the HP Server and connect these devices to the Server using the connections provided on the rear of the chassis See Figure 3 24 The connectors are color coded for easy matching NOTE If you have a console switch box refer to the switch box s user guide for instructions on connecting the keyboard mouse and monitor CAUTION The keyboard and mouse ports are both PS 2 ports but are not interchangeable If you plug the keyboard into the mouse port or the mouse into the keyboard port you will get an error message and the system will not finish the boot process 2 Ifa LAN cable is provided you may connect it now or wait until you have verified the Server s operation CAUTION To prevent possible damage to the HP Server s power supply set the input voltage selector to the correct input voltage 3 Check the input voltage selector to ensure that you have the correct input voltage selected Uninterruptible Power Supply UPS If you do not use a UPS with the Server you may experience an arching effect when you plug in the power cord to the AC power source This is normal due to the high inrush current of the power supply 1 Place the UPS Uninterruptible Power Supply near the HP Server to connect the two devices 2 Connect the serial cable and power cord provided between the UPS and the HP Server Refer to th
5. 8 Connect the power cable to the rear of the hard disk drive 9 Replace the upper bezel and left side cover 10 Replace the external cables and power cord and then restore power to the Server The BIOS and SCSISelect utilities automatically detect the new hard drives IDE or SCSI but you should check the BIOS and SCSISelect settings and make changes as necessary Installing an Optional CD ROM or DVD Drive You may install an optional IDE CD ROM or DVD drive in the third drive tray The secondary IDE cable which is connected to the IDE CD ROM in the second drive tray has an available connector that may be used for an IDE device in either the third or fourth tray 26 Chapter 3 SO GO SAL IA 10 11 12 13 14 15 Installing and Configuring Ifthe Server is operating power down the Server Refer to Chapter 1 Controls and Indicators for instructions Disconnect the power cord and any external cables connected to the Server If necessary label each one to expedite re assembly Remove the left side cover Refer to Opening and Closing the HP Server earlier in this chapter Remove the upper bezel Refer to Opening and Closing the HP Server earlier in this chapter Press in on both tab latches to release the third drive tray and pull it out at the same time See Figure 3 10 Remove the RFI shield from the third drive tray Remove the CD ROM from the shipping container Make any settings require
6. If the problem persists call the HP Customer Support Center for further assistance before replacing any parts 66 Chapter 6 Maintenance and Troubleshooting CD ROM Problems The CD ROM Drawer Will Not Open If the CD ROM drawer fails to open when the Eject Button is pressed or with software commands do the following 1 Turn off the HP Server 2 To open the drawer inset a pointed object such as a paper clip into the emergency eject hole and push in about 1 75 inches 40 mm paper clip 3 Remove the disk and close the drawer 4 After the disk is removed start the HP Server and try to open the drawer again with the Eject Button or software command If the drawer still will not open call HP Customer Support for further assistance before replacing any parts The CD ROM Drive is Not Working Properly The CD ROM drive provided with all the HP Server models is an IDE CD ROM If the CD ROM drive does not work do the following 1 Review the basic IDE installation guidelines to ensure a proper configuration 2 In addition check the following o Verify correct drivers are installed o Verify there is a CD ROM disk in the CD ROM drive o Verify the IDE Controller and devices are displayed during Power On Self Test POST o Verify all internal drive cables are securely attached and functional 3 Verify that the Local Bus IDE Adapter item is correctly configured in the Setup program o Power on the HP Server and press
7. No memory bad memory modules incompatible memory module Graphics card problem PCI device initialization failure Corrupted BIOS You need to activate crisis recovery procedure o ALR Ww NJ BIOS terminal error 55 Chapter 6 Maintenance and Troubleshooting 6 Maintenance and Troubleshooting Preventive Maintenance Procedures Refer to the following table for preventive maintenance procedures used for the HP Tower Server tc2110 Be sure to turn off power to the server when cleaning it Preventative Maintenance Procedures Component Time Frame Maintenance Procedure Keyboard Regularly Dust with a damp lint free cloth Lock the keyboard if there is that option on the HP Server otherwise power off the HP Server before cleaning Monitor screen Regularly Use HP Video Screen Cleaner or other appropriate monitor screen cleaner Mouse Regularly The ring surrounding the trackball on the bottom of the mouse opens and closes Remove the ring and keep the trackball free of dirt Do not use solvent to clean Use a damp lint free cloth Tape drive heads Monthly Use the recommended cleaning method noted in the device s manual Cooling fans and grilles 6 Months Check functions of cooling fans and clean the intake openings on the chassis Be sure to power off and unplug the HP Server before cleaning Use an industrial static free vacuum cleaner to remove the dust and lint
8. 9 Replace the external cables and power cord 10 Power on the Server as described in Chapter 1 Controls and Indicators 76 Chapter 7 Replacing Parts Removing a Backup Tape Drive This procedure is used to remove the optional HP DAT 24i backup drive mounted in the third shelf l If the Server 1s operating power down the Server Refer to Chapter 1 Controls and Indicators for instructions Disconnect the power cord and any external cables connected to the Server If necessary label each one to expedite re assembly Remove the left side cover At the rear of the backup tape drive tray carefully disconnect the power and data cables Remove the backup tape drive tray by a Pressing in on both release tabs to release the backup tape drive tray b Pull the backup tape drive tray out of the chassis c Remove the four screws two from each side securing the tray to the backup tape drive Place the backup tape drive tray in an anti static bag Extra Screws Figure 7 4 Removing the Backup Tape Drive Replacing a Backup Tape Drive This procedure is used to replace the optional HP backup tape drive mounted in the third shelf In SCSI models the optional HP backup tape drive may slow down access time for the Ultra 160 SCSI hard drives If this is the case HP recommends adding another single channel SCSI controller to control the slower backup tape drive l 2 Remove the HP backu
9. NOTE Some full length PCI boards may need a plastic handle board extension on one end to stabilize the board in the Server If the board requires one and it is not installed you may need to install the handle on the board before installing it in the HP Server See Figure 3 23 IRQ Settings The IRQ settings are automatically assigned and do not require user intervention The HP Server uses the Plug and Play feature of the PCI boards to correctly assign its resources automatically Boot Priority The Server s boot priority BIOS search order for a boot drive should be considered when selecting a PCI slot on the system board This is especially important if you are installing a board that requires an early number in the boot order The accessory board s boot priority is set by its slot location in the boot order See Figure 3 19 If the single SCSI controller board is used to control internal SCSI drives SCSI model it will be early in the boot order The single SCSI controller board has two SCSI connectors but only one SCSI connector can be active at a time The Server scans the active SCSI connector for a boot device starting at device ID 0 and works up from there By default the Server searches for boot devices in the following order depending on the Server model IDE Model Boot Order 1 Flexible disk drive IDE CD ROM drive IDE hard drive boot drive PCI slot P1 32 bit slot PCI slot P2 32 bit slot PCI slot P3 3
10. d Ng PR i BI gS INO T Esp Ges EE I E uuu mle Flo C J q Plastic Extension yu Oo PH j O ej LI Figure 3 23 PCI Board Plastic Extension 13 Once the accessory board is installed you may need to install software drivers The drivers for the new board are either part of your existing system software or included on a flexible diskette or CD ROM provided with the accessory board Removing Accessory Boards Apply the same steps as the installation procedure in reverse Replace the slot cover See the preceding sections for details NOTE Ensure that you use a slot cover to seal the unused board slot to prevent EMI interference These slot covers make a better metal to metal contact than previous slot cover designs Connecting Peripheral Devices This section contains instructions for connecting the peripheral control devices including the UPS and monitor to the HP Server tc2110 NOTE The two USB connectors are reserved for printers external modems a keyboard and a mouse but support for these USB devices is NOS dependent 41 Chapter 3 Installing and Configuring Input f Voltage o Cover Lock y e Switch MEAN Ci Power Mouse Keyboard Serial A Parallel um BHL System Fan jn H E o LAN O Coo USB 2 z o OC DC 2 Pa i OSC Se 0
11. 2 If this does not resolve the issue boot to the Startup CD and set the date and time from the appropriate menu See if this resolves the issue 3 Ifthis does not resolve the issue replace the CMOS battery The battery is attached to the system board o Turn off AC power to the HP Server o Unplug the HP Server s power cords from the power source o Remove the covers and locate the CMOS battery on the system board and replace the battery o Power on the HP Server and set the date and time from the BIOS Setup Utility lt F2 gt during POST when prompted o Exit out of the BIOS Setup Utility making sure to save changes before exiting On reboot see if the issue is resolved with the good battery in the HP Server If this still does not resolve the issue please contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts Printer Problems If the printer does not work do the following 64 Chapter 6 Maintenance and Troubleshooting 1 Verify that the AC power cord is plugged into the power source and the printer 2 Ensure the printer power switch is ON and the AC outlet is working 3 Ifthe printer is plugged into a multiple outlet box make sure the switch on the outlet box is turned on and the circuit breaker if applicable is not tripped 4 Ensure the printer is online and available for printing 5 Verify the correct cables are being used and that the cables are connected pro
12. 5 connectors and a termination on the end of the cable Typically the SCSI cable is already folded allowing you to use the available connectors on the SCSI cable nearest the drive cage Replace the left side cover Replace the external cables and power cord Power on the Server as described in Chapter 1 Controls and Indicators on QN tA Verify the new configuration by checking the HP Summary screen To access the HP Summary Screen press F8 and then press Esc when the HP logo appears during startup DIMMs NOTE Use only memory modules provided for your HP Server model Install only 128 MB 256 MB or 512 MB unbuffered ECC SDRAM modules To ensure that you have the correct DIMMS refer to HP Order Assistant at http www hp com Removing DIMMs Use this procedure to upgrade DIMMs or replace a defective DIMM 1 Ifthe Server is operating power down the Server Refer to Chapter 1 Controls and Indicators for instructions 2 Disconnect the power cord and any external cables connected to the Server 81 Chapter 7 Replacing Parts If necessary label each one to expedite re assembly 3 Remove the left side cover WARNING The power supply will continue to provide standby current to the HP Server until the power cord is disconnected from the AC power source 4 Lay the Server on its side components showing 5 Select the desired DIMM and open the retaining latches completely This forces the DIMM up in the
13. 6 Maintenance and Troubleshooting If a SCSI device does not work after installation do the following 1 St 9y em ee e 10 If using a single channel SCSI controller for external devices make sure not internal devices are connected on the internal channel of the SCSI controller HP does not support using both internal and external connections on a single channel controller and a second SCSI controller board must be purchased for use with the external SCSI device Verify the SCSI BIOS is being executed properly The internal and external SCSI device controllers display a banner during startup The BIOS then checks for valid devices on the SCSI bus and reports which devices are found If the SCSI devices are installed and configured correctly a list confirming the devices will banner on POST after the controller banners Verify the switch settings on the SCSI device s are correct Verify each SCSI device is assigned a unique SCSI ID Ensure no SCSI device is set to SCSI ID 7 This SCSI address is generally used by the SCSI controller Ensure all installed SCSI controllers are configured correctly If the SCSI devices installed in an external connected to the HP Server operate in Ultra SCSI or FAST SCSI mode this may cause a problem The SCSI controller board and the internal SCSI devices normally provided with the HP Servers operate in Ultra 160 SCSI mode The external SCSI devices may be slowing down or causing the internal SCSI c
14. 8 Parts Identification RANZ AA ER ERRARE EE RERRER IR anG 97 Exploded View Covers and BeZelS ccecececceececeeeeeeecencaeeeeeeeeeseceaeaeeeeeeesesecaaeaeeeeeesecseaeeeeeeeeeesnaees 97 Exploded View Mass Storage Devices sssssssssesseeeeeeeene nennen enne nns 98 Exploded View Chassis Fan Power Supply and System Board sssssssssssssssss 99 Exploded View System Board Components sssssssssssssssseseeeneen eene nnn 100 Replaceable Parts List 2422004442800 endete eie Lee dade et T Re eda ee Ve e Rage den cama e Ra de ERRARE da 101 Cables and Part Numbers u 111111111 7 102 Keyboards sten ma UTER D ANAND PRETEREA 103 Power CordSs paanan adn Dt Re detti cti foede edis R d enEES 103 EET eui M 105 Environmental ether ltem ode tecum 105 Weight and Dimensions ioo inte E AG I Ere E teh Eee add 105 Power Supply Specifications maa dete M Rede e radii E ED Ree NA 105 Hardware Specifications i et be d d rn em fie NA end er ded 106 System Board Eayout aaa aaa diabete utate etas 107 WOK m C AA AA AA AA 109 vi 1 Controls and Indicators This chapter describes the controls ports and indicators on the front and rear of the HP Server tc2110 Front Panel The front panel provides the controls and indicators commonly used when operating the Server Power On Off Flexible Disk Drive FDD CD ROM Drive
15. C 40 to 149 F Humidity Operating 20 Yo to 80 Yo relative humidity non condensing Non operating 5 to 95 relative humidity non condensing Altitude Operating 30 to 3 045 m 10 000 ft Non operating 30 to 12 180 m 40 000 ft Thermal Output Maximum Operating 1312 BTU hr Accoustic Emissions IRONIA Weight and Dimensions Basic configuration approx 14 8 kg 32 5 lbs excludes keyboard and monitor Fully loaded approx 22 5 kg 50 Ibs excludes keyboard and monitor 476mm 18 7 inches 205mm 8 08 inches 467mm 18 3 inches Power Supply Specifications Input Type Manual voltage selection Input Maximum Range 100 to 127 VAC 50 60 Hz 200 to 240 VAC 50 60 Hz Operating Current 100 to 127 VAC 7 0A 200 to 240 VAC 3 5 A 30A col 20 var 105 Chapter 9 Specifications Parameter Characteristics Operating Power 250 W Continuous Hardware Specifications Specification Characteristics Processors This HP Server supports Intel Pentium 4 processors 1 6 GHz and above with 400 MHz FSB and 256KB L2 cache memory Chipset Northbridge Brookdale 1845 or Southbridge ICH 2 chip set with 33 MHz PCI and 133 MHz FSB speed support Memory Supports up to three SDRAM DIMMS for a maximum total of 1 5 GB Supported DIMM type and sizes 128MB 256MB or 512MB unbuffered 168 pin 3 3 volts 72 bits wide ECC single bit correcting multi bit detecting Video Installed AGP video card s
16. Disconnect the power cords to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages The power switch does not turn off any standby power Disconnect the power cord to stop or turn off standby power Follow these instructions to remove the chassis fan l 92 If the Server is operating power off the Server Refer to Chapter 1 Controls and Indicators for instructions Chapter 7 Replacing Parts Disconnect the power cord and any external cables connected to the Server If necessary label each one to expedite re assembly Disconnect the chassis fan s power connector from the system board Note the orientation of the fan s power cable Remove the fan by placing a sharp flat object screwdriver or knife under the edge of the mounting snap rivet Lift the snap rivet away from the surface of the rear chassis Remove the snap rivet housing from the rear of the chassis CAUTION To prevent damage from the fan if it falls support the fan when you release the last snap rivet and the snap rivet housing The fan could fall onto the system board or an accessory board causing damage if not supported when released 7 8 Repeat Steps 3 6 for the three remaining snap rivets Ensure you catch the fan when you remove the last snap rivet housing
17. Guide 1 Test the monitor on another machine to verify the monitor is not faulty 2 Disconnect the HP Server from any console switch box during troubleshooting Connect a known good monitor keyboard and mouse to the HP Server to troubleshoot 3 Verify that the AC power source is good If suspect try another power source NOTE Verify that any fans and hard drives are spinning up If no fans or drives are spinning up see previous section on Power Problems If there is still no video 4 Power off the HP Server and unplug form the power source and remove the covers Locate and toggle the CLEAR CONFIG switch to the ON position 5 6 Atthe same time check the processor speed switches to verify that they are set correctly 7 Plug the HP Server into a power source and power on the HP Server Quite often just toggling the CLEAR CONFIG switch will restore video If there is still no video 8 Power off the HP Server and unplug form the power source 9 Remove all PCI controller cards 10 Reseat the AGP video controller in the AGP slot a Disconnect power and SCSI connections from tape drives and hard drives 63 Chapter 6 Maintenance and Troubleshooting b Disconnect IDE and flexible disk drive cables c Take the HP Server down to base memory 1 DIMM and reseat that DIMM d Plug the HP Server into a known good power source and power on the HP Server e If video returns reinstall the remov
18. Hewlett Packard Company assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations For installation instructions refer to the Installation Sheet included with the HP Server tc2110 Contents 1 Controls and Indicators einen eter e NAONA rec stop teri LANANG 1 Front Panel tide t a gm ete a p m i e dip kaaa edi etiem Eod aged 1 Additional Controls and Indicators sssssssssseseeeeenenen nennen memet rne nis 2 Rear Panel re eget e eee bet en Sa ed e dedu oce ie tte 3 Applying Power to the HP Server sssssssssssseee nennen nne ennenrnn enne n enter nennen nennen nnns 4 Connecting the Power Cords esee aiai ie enitn naar senate nent aaa 4 Powering Up the Server 5 Powering Down the Server aaa 6 Connecting Power to Multiple Server Configurations senem 6 Sleep States AGRI irit timete ee e p Up PO REP E JA paa pn 6 2 External Connectors etie ANA e ei bred NANG NA t eR 9 MinEDIN PS 2 ConFectors 2 irre IR e Rer t Le dec t Her debeo d d dr e pn 9 Sehial POM Connector eee eee eL Gn egere AMAG DUA ge epe eL A e pg rd te iene 9 Parallel Port Connection itia ted dete editam dC e diede td 10 USB COnnectoF iat a ete e tdi teen tane e GNG Lee De E eed 1
19. aspects of the hardware so the number of possible error messages exceeds 300 Most of these are encountered rarely if ever Error codes can be viewed on line from the Diagtools User menu within the advanced series of tests or you can refer to Chapter 3 of the HP Server Diagtools Error Reference and User Guide Advantages and Limitations of Hardware Diagnostics Off line diagnostic software is useful in making sure the hardware has been eliminated as the cause for possible Server problems Such diagnostic tools can easily be shipped with a server and they are relatively easy to use Only experienced personnel knowledgeable of its limitations should use off line diagnostic software Some limitations are e Booting the Server from the Startup CD ROM e No access to operating system error logs since the OS is not operating at the same time as the diagnostic tools e Limited ability to test only a single component at a time e Inability to indicate problems with wrongly configured Servers or the network HP Toptools 54 HP Toptools is the browser based management software that provides remote administration and monitoring of critical server components Toptools with the server component provides vital information for the fastest troubleshooting and proactive management of your HP Servers Processors memory storage and NICs are a few examples of the components managed by Toptools Toptools is included with every HP Server and shou
20. command uses Internet Control Message Protocol ICMP Echo Request and Echo Reply messages Packet filtering policies on routers firewalls or other types of security gateways might prevent the forwarding of this traffic 71 Chapter 6 Maintenance and Troubleshooting LEDs are not lit on the NIC No lit LEDs probably indicates a bad network cable hub connection or other network error l Ensure that the cabling is installed correctly a Try another known good network cable b Try another network connection another hub switch etc c Connect the NIC to a known good network connection If there are still no lit LEDs do the following 2 Power off the HP Server and unplug the power cord s from the power source Remove the left side cover NOTE The HP Server tc2110 has an integrated NIC so skip the following steps unless a PCI NIC is installed in the server CAUTION Always wear an antistatic wrist guard when working inside the HP Server Um od ote 6 Locate the NIC and reseat it in its slot Replace the covers plug in the power cord s to a power source and power on the HP Server If the problem persists perform previous step 2 and 3 but move the NIC to another slot Replace the covers plug in the power cord s to a power source and power on the HP Server If the problem persists contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts 72 7 Replacing Part
21. contents of the tube on the processor 2 If you are installing a new heat sink if necessary remove any protective covering from the patch on the bottom of the heat sink If the heat sink uses grease as the thermal interface material squeeze the entire contents of the tube on the processor 3 Attach the heat sink to the processor 4 Secure the heat sink using the springs and screws or thumb latches depending on your heat sink model If your heat sink uses thumb latches hold the heat sink in place and press down firmly on the latches NOTE The heat sink on your HP Server tc2110 may look different than the one shown in the illustration and secure with thumb latches instead of screws 35 Chapter 3 Installing and Configuring Figure 3 18 Replacing Heat Sink and Cooling Fan 5 Connect the cooling fan power cable to the fan connector on the system board CAUTION Ensure that you connect the fan to the correct system board connector If necessary see System Board Layout in Chapter 9 Specifications 6 Replace the left side cover 7 Replace the external cables and power cord 8 Power on the Server as described in Chapter 1 Controls and Indicators The BIOS automatically recognizes the new processor Ensure that the latest version of BIOS is installed To learn which version of BIOS is currently installed press F2 during startup and then select Summary from the list of options To get the latest BIOS version fo
22. cooling fan to its power connector may cause the Server to shut down with no messages displayed and possibly damage the processor 14 Replace the left side cover 15 Replace the external cables and power cord 16 Power on the Server as described in Chapter 1 Controls and Indicators You may have to reboot the Server so the BIOS will recognize the new processor Accessory Boards The system board in the HP Tower Server tc2110 provides one AGP card installed and three PCI slots P1 through P3 The SCSI model requires the first slot P1 for the SCSI controller board For a list of tested PCI boards check for compatibility in the Hardware Tested Products list for the HP Server tc2110 under the Technical Support topic for the specific NOS used in the Server at HP s web site http www hp com Removing Accessory Boards To remove an accessory board refer to the following procedure 1 Ifthe Server is operating power off the Server Refer to Chapter 1 Controls and Indicators for instructions 87 Chapter 7 Replacing Parts 2 Disconnect the power cord and any external cables connected to the Server If necessary label each one to expedite re assembly 3 Remove the left side cover WARNING The power supply will continue to provide standby current to the HP Server tc2110 until the power cord is disconnected from the AC power source CAUTION Wear a wrist strap and use a static dissipating work surface connected
23. hardware diagnostic for o Server verification o Rapid troubleshooting e BIOS Setup Utility This firmware utility is used to configure the following Server options o BIOS settings o HP Server Date and Time o Setting the HP Server s Boot Passwords o Setting Internal Device Boot Priority o Clearing Boot Passwords CMOS e SCSISelect Utility This utility is used to o Verify or modify SCSI controller settings o Low level format the SCSI disks or verify the SCSI disk media 1f necessary The SCSI configuration utility used for the HP Server tc2110 is the Adaptec SCSISelect Utility HP Startup CD ROM The HP Startup CD ROM provides you with the latest NOS drivers Diagtools Utility BIOS Flash utility and a utility for creating diskettes e Run the HP Startup CD ROM on any Windows PC with an HTML browser to obtain the required NOS drivers and the BIOS Flash utility located on the CD ROM e Refer to the HP Server tc2110 NOS Installation Guide when installing the NOS drivers on the Server for more information about the using the HP Startup CD ROM Refer to the topic NOS Installation on the next few pages for more information Accessing the HP Startup CD ROM The HP Startup CD ROM is accessed using two methods which is based on where you are in the installation and verification process e Windows method This method allows you to run the HP Startup CD ROM on any Windows PC with an HTML browser to access the contents of the HP Star
24. internal damage to the mass storage device Damage caused by incorrect mounting screws is not covered by the HP warranty 4 Guide the HDD tray into the chassis opening with the cable connectors toward the rear of the chassis 5 Atthe rear of the HDD carefully connect the power and data cables For IDE models the third HDD is connected to the cable for IDE 2 For SCSI models the SCSI cable has five connectors and one termination There should be a connector available for the third HDD 6 Replace the upper bezel NOTE If this is the initial installation of a hard disk drive in this location it is necessary to remove the bezel drive cover from the upper front bezel 7 Replace the left side cover 79 Chapter 7 Replacing Parts 8 Replace the external cables and power cord 9 Power on the Server as described in Chapter 1 Controls and Indicators Removing a Hard Disk Drive Drive Cage Mounted The replacement of the mass storage cage mounted drives is the same for IDE or SCSI devices The first hard disk drive IDE or SCST is always mounted in the top shelf 5 of the hard disk drive cage The second hard disk drive should be mounted just below it shelf 6 CAUTION Install and remove connectors carefully and avoid displacing any pins 1 If the Server is operating power down the Server Refer to Chapter 1 Controls and Indicators for instructions 2 Disconnect the power cord and any external cables connected to
25. is not in a sleep mode A steady AMBER power LED indicates the HP Server tc2110 is under ACPI and in a sleep state 1 Verify the HP Server s power cord is plugged in to a known good power source 2 Is the On Off Sleep LED on the front of the HP Server tc2110 a steady green which indicts it is getting power 3 Remove the HP Server form any UPS or PDU and connect the HP Server directly to a power source 4 Verify the AC power source is good a Verify the circuit breaker for the AC power outlet b Ifthe breaker was off verify all devices connected to the HP Server share the same circuit breaker and are the only devices on it c Reset the circuit breaker after reconfiguring the devices if needed d Verify the AC power outlet is not faulty by plugging in a known good device e Verify the DC power supply cable connected to the system board 5 If the fans system power supply and processor heat sink are not audible and the above steps are verified a Disconnect the power cord s for five minutes in order to reset the power supply s circuitry b With the power cord s disconnected remove the HP Server cover CAUTION Always wear an anti static wrist guard when working inside the HP Server c Remove all the accessory boards including any hard disk drive controller board or video board Disconnect all mass storage power cords and cables d Plug the power cord s back in and turn on the HP Server 62 Chapter 6 Mainte
26. modify certain items in the Main menu o Power on Password If enabled a password User or Administrator is required to enter the Setup Utility or complete the boot process o Device Start Protection Enable or disable unauthorized startup from network flexible disk CD ROM IDE hard disk drive or USB device o Hardware Protection Sets security for various hardware components Boot Use this menu option to set the boot order of the mass storage devices o Quickboot Mode If enabled allows the system to skip certain tests while booting which decreases the time needed to boot the Server o Primary Video Adapter o Boot Device Priority Power Use this menu to set the power saving options they are NOS dependant This menu enables ACPI features only available with certain NOSs o Remote Power On Enable or disable remote power on feature of the integrated network controller or other devices supporting WOL Wake On LAN o After Power Failure Sets the mode of operation after an AC power failure Power On turns the server back on Power Off leaves the server powered off Last State restores the state of the server before the power failure o Boot on LAN after RPO Enable or disable boot on LAN when the server is powered on remotely Remote Power On o OPROM Display Mode Select Force BIOS to display details of POST progress Exit Use Exit menu in the Setup Utility to save changes discard
27. right arrow key to select the Exit menu 12 Choose Exit Saving Changes from the list of exit options then press Enter A dialog box appears and asks you to confirm your decision 13 Choose Yes and then press Enter The HP Server reboots and the date and time changes have been accepted Setting Boot Passwords Use the Security menu in the BIOS Setup Utility to set passwords to provide different levels of protection for the HP Server You can set three types of passwords Administrator password User password and Power on password The Administrator can access and change all settings in the Setup program while the User can only access and modify certain items in the Main menu When the Power on Password option is enabled you need to enter a password every time you boot the workstation Either the Administrator or User Password can be used To set a password 1 Start the Setup program Select the Security menu Select the Administrator or User password submenu Choose the Set Administrator or User Password setup item You must enter your password twice To enable the Power on Password select the Enabled setup item Qu Un ces NO oko Press Esc or select Exit Menu then Exit Saving Changes to save your changes and exit the Setup program To remove the password 1 Follow the same procedure as to set a password 2 Enter the existing password when prompted 3 For the new password leave the field blank and press Enter 4 Press
28. securing the heat sink cooling fan Remove the heat sink by twisting and lifting it NOTE The heat sink on your HP Server tc2110 may look different than the one shown in the illustration If the heat is secured with thumb latches press to unhook the thumb latch then lift the heat sink and release the hook latch Figure 3 15 Removing Heat Sink and Cooling Fan 7 Ifthe processor is stuck to the heat sink carefully remove the processor from the heat sink using a flat tool such as a screwdriver 33 Chapter 3 Installing and Configuring Removing the Processor 1 If you have not removed the heat sink cooling fan assembly do so now before continuing CAUTION Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure the metal of the wrist strap contacts your skin 2 Open the ZIF Zero Insertion Force lever completely to allow removal of the processor Pin 1 Marker Processor Socket Base Figure 3 16 Removing the Processor 3 Grasp the processor by its edges and lift it out of the processor socket 4 Place the processor on a static dissipating work surface or into an anti static bag Replacing the Processor 1 Locate the pin 1 marker on the processor before installing the processor 2 Open the ZIF lever to allow access to the processor socket Pull the ZIP lever up and away from the ZIF socket and then raise it to a full 90 to the system board
29. slot and makes it easier to remove 6 Liftthe DIMM completely away from the slot 7 Place the DIMM in its anti static container 8 Repeat Steps 5 7 for as many DIMMs as you need to remove System Board DIMM Slots 3 Figure 7 8 Removing DIMMs from System Board Replacing DIMMs 1 Choose a DIMM slot for the desired DIMM DIMM sizes may be mixed on the system board and may be loaded in any order 1 through 3 However HP recommends starting at slot 1 and filling the slots in order 1 2 and 3 Empty slots between DIMMs are permitted 2 Spread the two retaining latches on the slot outward CAUTION Use only HP DIMMs which are 168 pin 3 3V PC133 133 MHz and unbuffered ECC SDRAM DIMMs The EDO DIMMs and PC 100 SDRAM DIMMs from earlier HP Server models will fit into the DIMM slots in the HP Server tc2110 but the EDO DIMMs and PC 100 SDRAM will not function properly HP s warranty does not apply to non HP parts 82 Chapter 7 Replacing Parts 3 Remove a DIMM from its protective container handling the module by its edges If necessary lay it on an anti static surface until you are ready to install it 4 Align the notches on the DIMM with the keys on the slot Retaining Latches DIMM Slot Figure 7 9 DIMM to Slot Alignment 5 Holding the DIMM at 90 degrees to the system board press the DIMM fully into the slot until the retaining latches close If the latches do not close the DIMM is not inse
30. the board or component that needs to be replaced as indicated by the error messages Most Server hardware failures will be accurately isolated by the diagnostics There are two types of error messages e Power on self test POST messages These text messages display in normal video white text on black background If a text message error occurs during the POST details of the error are displayed Follow the instructions on the screen Samples of these messages appear in Table 4 1 e Beep Codes These are a series of audible beeps which occur during the boot process before the video display can initialize allowing the visual messages of the POST routines to appear If you hear a series of audible beeps before the video appears on screen refer to the beep codes listed in Chapter 5 Error Messages 49 Chapter 4 Diagnostics No Error Messages Displayed General Checks GOs db OY Gene ba HI qoe ges All external cables and power cables are firmly plugged in The power outlet is working The server and monitor are turned on The power on indicator should be illuminated The display s contrast and brightness settings are correct All internal cables are properly connected and all boards firmly seated Verify that the processor and its heat sink fan are fully seated in its socket on the system board Verify that the Memory is installed correctly and fully seated Verify that the slots and tabs are aligned in the DIMM conn
31. the cable e internal 68 pin connector This internal connector is used to control the internal SCSI drives up to a total of four SCSI devices e 1 external 68 pin connector This external SCSI connector is only used for external SCSI devices and requires no additional internal cabling or switch settings This connector supports up to 15 devices connected to it externally NOTE Only one 68 pin connector on the SCSI controller board can be used as the active SCSI connector Therefore you cannot connect external SCSI devices to the external connector when there are active internal SCSI devices connected to the internal SCSI connector 22 Chapter 3 Installing and Configuring The HP Server tc2110 will support an HP NetRAID 1M controller board separate from the SCSI controller board SCSI Mass Storage Additions Table 3 2 lists the number and types of mass storage devices that may be added to the SCSI model of the HP Server Table 3 2 SCSI Model Mass Storage Devices Interface Max No Types Devices Installed Devices and Addresses FDD 1 Factory installed flexible disk drive FDD in shelf 1 IDE 2 2t e Factory installed CD ROM drive in shelf 2 e A second IDE device could be installed if shelf 3 is available Internal SCSI quum e Factory installed SCSI HDD shelf 5 address ID 0 cable B Ultra 160 e Optional 2nd SCSI HDD shelf 6 addresses ID 1 SCSI Adapter e Optional 3rd SCSI HDD shelf 4 address ID 2 e Optional SCSI
32. the previous processor the system board will automatically detect a need for a faster FSB speed and change accordingly However this Server only supports 100 MHz and 133 MHz FSB speeds 6 Open the ZIF Zero Insertion Force lever to allow access to the processor socket Pull the ZIP lever up and away from the ZIF socket and then raise it to a full 90 to the system board 7 Align the processor over the empty processor socket The socket has a mark for pin 1 that should match the mark for pin 1 on the processor near the end of the ZIF lever CAUTION Ensure you align pin 1 of the processor with pin 1 of the processor socket or pin damage will occur 85 Chapter 7 Replacing Parts 8 Insert the processor into the socket and close the ZIF lever to fully seat the processor You should hear the ZIF lever click when it closes properly Processor Socket Base Figure 7 12 Replacing the Processor Replacing the Heat Sink and Cooling Fan Once the processor is installed the heat sink cooling fan must be installed on top of the processor The thermal interface material on the bottom of the heat sink provides thermal bonding between the heat sink and processor CAUTION To prevent overheating or a possible system crash use only the heat sink cooling fan assembly specified for the HP Tower Server tc2110 9 Remove the heat sink fan assembly from the shipping container and ensure you do not touch the thermal patch on the bottom of the
33. the user options are specific to the particular ACPI compliant NOS installed on the Server If your NOS is ACPI compliant refer to the BIOS Setup Utility and the power management features provided in the NOS instructions for more information The HP Server s power button can be configured to initiate a graceful shutdown or soft off of the NOS rather than an immediate shutdown of the power supply The power button configurations are dependent on Chapter 1 Controls and Indicators the user interface provided by the ACPI compliant NOS While power management is under the control of the ACPI compliant NOS the HP Server s power button 1s capable of an override in case of a non responsive NOS NOTE The HP Server power button will force a power down without waiting for the NOS to gracefully shut down the Server if the power button is pressed and held for more than five seconds CAUTION If the power button override is used there is a strong possibility of corrupted or lost data Refer to the BIOS Setup Utility in Chapter 3 Installing and Configuring and your NOS documentation for instructions on setting up Sleep States and transitioning into and out of the various states 2 External Connectors Unless otherwise noted the following features apply to all models Some features are factory installed others are optional Mini DIN PS 2 Connectors Mini DIN Connector female for the Mouse and Keyboard Mini DIN Con
34. these is a standby or suspend sleep state which has a short wake up time In this sleep state the Server appears to be off the monitor appears blank and there is no CD ROM internal hard drive activity IDE or SCSI however the power LED is a blinking green and the system fan continues to operate The Server also may support another sleep state with a slower wake up time sometimes referred to as hibernate by various operating systems In this sleep state the Server appears to be off as described earlier but the system fan and the front panel power LED are also turned off The unique feature of this sleep state and the reason for its slower wake up time is that information about the Server s NOS state open applications screens and so on is saved to disk before the Server is placed in the sleep state Upon wake up this information is restored from disk This method of restoring the Server s operation is much faster than a complete rebooting of the Server It still requires running all the start up self tests before starting the NOS but loading the NOS and all the previously opened applications is much faster The Server supports certain types of system activity which are used as wake up events from these sleep states These wake up events can be generated from the power button keyboard or mouse activity and scheduled events NOTE The HP Server s power management policies transitions between various power states and
35. to the chassis when handling components Ensure the metal of the wrist strap contacts your skin 4 Lay the Server on its side with the system board facing up component side up 5 Remove any cables attached to the accessory board If necessary label each one to expedite re assembly of a replacement board 6 Remove the slot cover latch by a Liftup on the tab of slot cover latch b Raise the slot cover latch up from the slot covers c Remove it from the chassis and keep it for reassembly You may need to lift the slot cover latch out of its retainer before lifting it out of the chassis Slot Cover Latch P Figure 7 14 Removing Slot Cover Latch Latch Retainer 1 P 7 Lift the accessory board up and away from the slot 8 Place the accessory board and any cables in an anti static container Replacing Accessory Boards 1 Read the documentation included with the accessory board and follow any special instructions 2 If your installing the accessory board into a new PCI slot continue with Step 3 If the accessory board is a replacement for a defective board skip to Step 5 88 Chapter 7 Replacing Parts 3 Remove the slot cover latch by a Lifting up on the tab of slot cover latch with your finger b Raise the slot cover latch up away from the slot covers c Remove it from the chassis and keep it for reassembly later You may need to lift the slot cover latch ou
36. 0 68 Pin LVD SCSI Port Connector Low Voltage Differential 11 50 Pin Narrow SCSI Port Connector Accessory Board ssssssssseeee e ems 12 Standard LAN Connector nanana ng GA AA Ru Le dee ae eo te dedic REA 13 3 Installing and Configuring eseeeeeeseeeeeee ANAN 15 Opening and Closing the HP Server ssssssssssssessen eene nennen nennen enne nennen nne nennen nene 15 Removing the Left Side Cover ienirt rE e EA E eene tret e ne itr ne ibn naeh ned ira na aea na dde 15 Replacing the Left Side Cover tenent trennen tht bns anita ne etna nahen nan nea 16 Removing the Upper BeZel ceccccccecceceeeeeeeeeaeeeceeeee cca caaeaaeeeeeeeeeseceanaeceeeeesecenaneeeeeeeeseesneeeeeeees 17 Replacing the Upper Be Zel ceceecccccce cece eeeeee cece cece ee ceeeaeaeeeceeeeesgeaeaaeaeceeeeeegsenaeeeeeeeeeegeeeeeeeeeeeees 18 Mass Storage e ed ei rt eei Gatti e d ed ten N ee 19 Mass Storage Guidelines u s 20 Boot Priority c tco ao peau ib exl mec iibi e idest Lou aches hala 21 IDE Mass Storage DeviC6S de I em ag etii cu a CO ac deena AE EU o ced tune 21 SGSlMass Storage Devices eed Pe de bat han tat Eee e baba gk Aa HERE Lern ads 22 Installing a Second Hard Disk Drive Drive Cage Mounted eee 23 Installing a Third Hard Disk Drive Tray Mounted ssssee een emen 25 Installing an Optional CD ROM or DVD Drive sssssseeeenm emm emere
37. 12 DIMM Locations on System Board 6 Remove the new DIMM from its container handling the module by its edges Use only HP PC133 133 MHz unbuffered ECC SDRAM DIMMs CAUTION The DIMM should be left in the anti static container or placed on an anti static surface until you are ready to install it into the DIMM slot 7 Spread the two retaining latches on the slot and align the notches on the DIMM with the keys on the slot See Figure 3 13 Retaining Latches DIMM Slot Figure 3 13 DIMM to Slot Alignment 8 Holding the DIMM at 90 degrees to the system board press the DIMM fully into the slot until the retaining latches close See Figure 3 14 If the latches do not close the DIMM is not inserted correctly 31 Chapter 3 Installing and Configuring System Board DIMM Slots 3 Figure 3 14 DIMM Insertion 9 Repeat Steps 7 8 to install the remaining DIMMs of your memory configuration Removing DIMMs You may need to remove a DIMM module to downsize your memory configuration or to replace a defective DIMM 1 Ifthe Server is already installed and working power down the Server Refer to Chapter 1 Controls and Indicators 2 Disconnect the power cables and all external cables If necessary label each one to support re assembly WARNING The power supply will continue to provide standby current to the Server until the power cable is disconnected 3 Remove the left side cover from the Server and lay it a
38. 2 bit slot N aR v ES 37 Chapter 3 Installing and Configuring SCSI Model Boot Order 1 Flexible disk drive 2 IDE CD ROM drive 3 IDE hard drive if boot drive 4 SCSI devices 5 PCI slot P1 32 bit slot 6 PCI slot P2 32 bit slot 7 PCI slot P3 32 bit slot NOTE The boot order can be changed by pressing F8 during the POST or by using the Server s BIOS Setup Utility For more information refer to BIOS Setup Utility later in this chapter You may also activate the Network Boot by pressing F12 during the POST Installing an Accessory Board Use this procedure to install accessory boards and observe the installation guidelines listed earlier 1 Ifthe Server is already installed and working power down the Server Refer to Chapter 1 Controls and Indicators 2 Disconnect the power cables and any external cables connected to the Server If necessary label each one to expedite re assembly 3 Remove the side cover and lay it aside Refer to Opening and Closing the HP Server earlier in this chapter WARNING The power supply will continue to provide standby current to the Server until the power cable is disconnected CAUTION Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure the metal of the wrist strap contacts your skin 4 Lay the Server on its side components showing for the best access to the accessory board slots 5 Read the docume
39. 3 Align the processor over the empty processor socket The socket has a mark for pin 1 that should match the mark for pin 1 on the processor near the end of the ZIF lever CAUTION Ensure that you align pin 1 of the processor with pin 1 of the processor socket or pin damage will occur 34 Chapter 3 Installing and Configuring 4 Insert the processor into the socket and close the ZIF lever to fully seat the processor You should hear the ZIF lever click when it closes properly Processor Socket Base Figure 3 17 Replacing the Processor Replacing the Heat Sink and Cooling Fan Once the processor is installed the heat sink cooling fan must be installed on top of the processor The thermal interface material on the bottom of the heat sink provides thermal bonding between the heat sink and processor If you want to re use the old heat sink you need to remove the old thermal interface material from the heat sink and replace it A new heat sink comes with the thermal interface material pre applied 1 Follow these instructions if you plan to replace the old heat sink on the processor a Carefully remove all old thermal interface material from the underside of the heat sink by scraping it off with a straight plastic edge such as a plastic rule b If your heat sink kit has a thermal patch affix the patch to the bottom of the heat sink c If your heat sink kit provides grease as the thermal bonding material squeeze the entire
40. 3001 P1169 69001 15e Hard Disk Drive 73 GB 10K RPM SCSI model P3578 63001 P3578 69001 16 5 1 4 inch Tray for 3rd HDD 17 Spacer shield RFI Not available 18 Drive Rails 19a Hard Disk Drive 40 GB 7200 RPM IDE model P7678 67001 P7678 69001 19b Hard Disk Drive 80 GB 7200 RPM IDE model P7679 67001 P7679 69001 19c Hard Disk Drive 18 GB 10K RPM SCSI model P1167 63001 P1167 69001 19d Hard Disk Drive 36 GB 10K RPM SCSI model P1169 63001 P1169 69001 19e Hard Disk Drive 73 GB 10K RPM SCSI model P3578 63001 P3578 69001 20 Drive Cage 5065 8945 101 Chapter 8 Parts Identification Item Description Replacement Exchange No 21 I O Panel Rear Not available 22 30 System Board P5498 67001 P5498 69001 23 Slot Cover P4648 63012 24 Slot Cover Latch P4648 63026 25 Chassis Fan 5065 4254 26 Power Supply 250 W 0950 4206 27 CPU heat sink fan assembly P5663 63101 28a Pentium 4 1 7 GHz 400 socket N processor P5664 63001 P5664 69001 28b Pentium 4 1 8 GHz 400 socket N processor P5718 63001 P5718 69001 28c Pentium 4 1 9 GHz 400 socket N processor P5719 63001 P5719 69001 28d Pentium 4 2 0 GHz 400 socket N processor P5665 63001 P5665 69001 29a DIMM 128 MB D8265 69001 D8265 69001 29b DIMM 256 MB A7793 63001 A7793 63001 29c DIMM 512 MB D8267 69001 D8267 69001 31 Battery 1420 0356 32 SCSI Controller Board SCSI Model only A1280 66502 A1280 69
41. 502 AGP Video Card NVida TNT2 16MB P5761 63501 i Keylock assembly 5064 9154 T Audio Port Cover P5498 63002 Thermal patch for heatsink A6068 40009 F HP Startup CD ROM This part is not on an exploded view This Part Number is revised with each new release Cables and Part Numbers Description Replacement Part Nos Data IDE Cable IDE 1 kit Floppy CD ROM HDD 5065 8931 Internal SCSI Cable w five connectors and termination at end of cable P4648 63006 SCSI LED Cable 5184 3868 P5498 630xx Control Cable Kit includes power switch and cable and intrusion switch and cable 102 Chapter 8 Parts Identification Keyboards Power Cords Australia New Zealand 8121 0524 India South Africa 8121 0520 8121 0516 United Kingdom 8120 0517 103 9 Specifications This appendix provides the operating conditions environmental requirements hardware specifications physical requirements power requirements and video resolutions of the HP Server tc2110 The system board layout and its connectors are also provided See Figure 9 1 The specifications listed may vary if you install a mass storage device in your server that has more stringent environmental limits Ensure the operating environment for your server is suitable for all of the mass storage devices being used Environmental Temperature Operating 5 to 35 C 41 to 95 F at 10 000 ft Non operating 40 to 65
42. C DC 2 Pa i QC 2 Se 0 Figure 1 3 Rear Panel and Ports Applying Power to the HP Server If you choose to use sleep states in conjunction with the HP Server tc2110 refer to Sleep States ACPI later in this section and your respective NOS Connecting the Power Cords WARNING For your safety always connect equipment to a grounded wall outlet Always use a power cord with a properly grounded plug such as the one provided with the equipment or one in compliance with your national safety standards This equipment can be disconnected from the power by removing the power cord from the power outlet This means the equipment must be located close to an easily accessible power outlet Chapter 1 Controls and Indicators Setting the input voltage Remove the warning label covering the power connector and ensure that the voltage setting 1s correct for your country The voltage is set during manufacture and should already be correct h Input Voltage Switch Switch shown in 115 volts position Figure 1 4 Input Voltage Selection Switch Connecting the Power Cords 1 Connect the power cords to the rear of the monitor and the HP Server The connectors are shaped to go in one way only 2 Connect the monitor s power cord and the HP Server s power cord to a grounded outlet See Figure 1 4 NOTE Hewlett Packard does n
43. CMOS memory clearing 51 Connector Pinouts 9 cover removing left side 15 replacing left side 16 cover guidelines 15 covers 28 D Diagnostic Tests 49 diagnostics 49 Toptools 54 Diagtools 53 Dimensions 109 DIMM sizes 128 MB 29 256 MB 29 512 MB 29 DIMMs installation 29 installation guidelines 29 non compatible 29 86 open slot configuration 30 removing 32 85 replacing 86 retaining latches 32 slots 1 through 3 30 supported memory capacity 30 drive shelves common trays 20 drive trays 20 drive types supported 2 109 Index flexible disk drive 20 IDE CD ROM 20 low voltage differential SCSI 20 E embedded Network Interface Card problems 75 Embedded Network Interface Card 75 error messages POST 50 exploded view covers and bezels 101 internal components 103 mass storage 102 system board 104 F FDD removing 78 replacing 79 Flexible Disk Drive Problems 69 front panel power switch 2 front panel LEDs 2 Front Side Bus FSB 89 front side bus FSB 89 front side bus speed 89 FSB Front Side Bus speed 89 FSB speed 89 G general information 109 H hard drive limitation 28 heat sink thermal interface material 35 90 thermal patch 90 HP Diagtools Utility 57 HP Startup CD ROM 43 run from CD ROM 57 HP NetRAID MI Controller 23 HP Server controls 1 front panel 1 indicators 1 inrush current 6 ports rear panel 3 powering up 5 HP Startup CD ROM DOS bo
44. Enter again to confirm your choice 47 Chapter 3 Installing and Configuring SCSI Configuration Utility 48 The HP Server uses the SCSISelect Utility to verify or modify the SCSI controller board settings for the devices connected to the active SCSI connector on the SCSI controller board If you need to verify or modify SCSI controller settings or if you need to low level format SCSI disks or verify SCSI disk media run the SCSISelect Utility NOTE You typically would not need to use this utility unless you are an experienced administrator or have been requested to do so by a support provider During the boot process the BIOS searches for SCSI devices and a specific message appears if there are devices connected to the SCSI controller board as shown below The SCSI controller can provide the bus device and channel configurations when active on screen To access the SCSISelect Utility refer to the following instructions 1 Boot or reboot the HP Server If you are already in the boot process you should see the following message appear Press Ctrl A for SCSISelect Utility gt gt gt 2 Press Ctrl A to enter the utility The SCSISelect Utility appears on screen 3 Use the arrow keys to move the cursor press Enter to select an option or press Esc to exit 4 To change SCSI controller settings select Configure View Host Adapter Settings This menu allows you to configure the SCSI controller ID settings or other adv
45. F2 to enter the BIOS Setup Utility when this option displays o Check that Both is selected in the Local Bus IDE Adapter field If the problem persists contact the HP Customer Support Center for further troubleshooting steps before replacing any parts NOTE Check for Environmental Problems That Could Damage Disk Media and Disk Drive Heads Environmental problems result from e Radiated Interference sources include communications and radar installations radio TV broadcast transmitters and hand held receivers 67 Chapter 6 Maintenance and Troubleshooting e Airborne contaminants Sources include dust smoke and ashes Steam from duplication equipment may result in intermittent disk errors Server Will Not Boot From a CD ROM Disk 1 Verify the CD ROM disk is bootable 2 Use the BIOS Setup Utility to verify that the CD ROM Drive is first in the boot order To do this o Reboot the server and run the BIOS Setup Utility pressing F2 o Scroll to the Boot menu o Ifnecessary move the CD ROM up in the boot order list This ensures the CD ROM will boot before any of the hard disk drives IDE or SCSI o Saveand exit the Setup Utility If the problems persists contact the HP Customer Support Center for further troubleshooting assistance SCSI Problems The SCSI Boot Controller BIOS Has Trouble Loading The Boot Logical Drive NOS drive 1 Verify the SCSI boot controller is bannering displaying on POST 2 Ensure that
46. HP Server tc2110 Operations and Maintenance Guide Ua Online Version 1 10 December 2002 Notice The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Hewlett Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett Packard This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Windows NT and Windows 2000 are registered trademarks of Microsoft in the U S and other countries Novell and NetWare are registered trademarks of Novell Inc Torx is a registered trademark of CamCar Textron Inc Hewlett Packard Company Network Server Division Technical Communications MS 45SLE 10955 Tantau Avenue Cupertino CA 95014 USA O Copyright 2002 Hewlett Packard Company Audience Assumptions This guide is for the person who installs administers and troubleshoots LAN servers
47. If mounting a SCSI hard drive connect the SCSI cable to both drives 9 Connect the power cable to the rear of the hard drive 10 Replace the left side cover and external cables 11 Replace the power cord and restore power to the Server 12 Verify the new configuration by checking the HP Summary screen To access the HP Summary Screen press F2 then Esc when the HP logo appears during startup The BIOS and SCSISelect utilities automatically detect the new hard drives IDE or SCSI but you should check the BIOS and SCSISelect settings and make any necessary changes Installing a Third Hard Disk Drive Tray Mounted The first and second hard disk drives IDE or SCSI are mounted in the drive cage the third hard drive must be mounted in the fourth drive tray The secondary IDE cable which 1s connected to the IDE CD ROM in the second drive tray has an available connector that may be used for an IDE device in either the third or fourth tray 1 Ifthe Server is already installed and operating power down the Server Refer to Chapter 1 Controls and Indicators 2 Disconnect the power cables and any external cables connected to the Server If necessary label each one to expedite re assembly 3 Remove the side cover and the upper front bezel Refer to Opening and Closing the HP Server earlier in this chapter 4 Press in on both tab latches to release the fourth drive tray and then pull it out See Figure 3 9 5 Remove the hard di
48. Lift the fan out and away from the chassis G oSeS9e9o99on SISSE SoS SOSOSOOGOOUb Figure 7 19 Removing the Chassis Fan Replacing the Chassis Fan l 2 Remove the replacement chassis fan from the shipping container With the power connector oriented toward the rear of the chassis and the system board guide the chassis fan into the chassis fan opening Attach the chassis fan by placing the first snap rivet housing into the chassis and then pushing the snap rivet into the housing Repeat Step 3 for the three remaining snap rivet housings and snap rivets Connect the chassis fan s power connector 93 Chapter 7 Replacing Parts NG O07 As PON 10 If necessary replace any accessory boards removed to allow clear access to the fan Replace the left side cover Replace the external cables and power cord Power on the Server as described in Chapter 1 Controls and Indicators Verify the chassis fan is operating correctly System Board Removing the System Board 1 NG BB Mm 10 11 12 If the Server 1s operating power down the Server Refer to Chapter 1 Controls and Indicators for instructions Disconnect the power cord and any external cables If necessary label each one to expedite re assembly Remove the left side cover Lay the Server on its side components showing Remove any accessory boards mounted on the system board Disconnect all cables con
49. Server return the Server to its normal upright position 2 Use two hands to place the side cover s lower edge at an angle to the hinge tabs along the bottom of the chassis The hinge tabs are keyed to accept the side cover in only one position 3 With the side cover resting on the hinge tabs tilt the side cover up until it engages the locking mechanism at the top of the chassis 16 Chapter 3 4 5 Installing and Configuring Lift the latch to engage the lock and completely close the side cover The side cover should snap into place when securely closed Latch Figure 3 2 Replacing the Left Side Cover Lock the cover using the key provided if required Reconnect all the power and telecommunication cables Removing the Upper Bezel The upper front bezel must be removed to install or replace mass storage devices in the first four shelves common trays To remove the upper bezel 1 Switch off the monitor and HP Server and disconnect all power cords and any telecommunication cables If necessary label each one to expedite re assembly Remove the left side cover as described earlier in this chapter Locate the upper bezel release tabs just behind the front bezel as shown below Pull the release tabs outward releasing the upper bezel and pull the tabs upper bezel forward The upper front bezel swings open on its hinge teeth Swing the upper bezel completely open and remove it fr
50. Tape Backup Drive shelf 3 address ID 3 e SCSIcontroller address ID 7 External SCSI 5 e Only used for control of external SCSI devices This SCSI connector connector can control up to 15 external SCSI devices Ultra 160 SCSI Adapter The secondary IDE IDE 2 cable is connected to the factory installed CD ROM drive The primary IDE connector IDE 1 is available on the SCSI model but is not supported by Hewlett Packard A 50 to 68 pin SCSI adapter is provided with the HP backup tape drive The single channel SCSI controller can support up to 15 devices on one connector at a time however there are only enough internal storage shelves for 3 hard drives and 1 optional backup tape device The external connector is only used to control external SCSI devices when there are no internal SCSI devices Installing a Second Hard Disk Drive Drive Cage Mounted The first hard disk drive IDE or SCST is always mounted in the top shelf 5 of the hard disk drive cage The second hard disk drive should be mounted just below it shelf 6 1 If the Server is already installed and operating power down the Server Refer to Chapter 1 Controls and Indicators 2 Disconnect the power cables and any external cables connected to the Server If necessary label each one to expedite re assembly 3 Remove the side cover from the Server Refer to Opening and Closing the HP Server earlier in this chapter 4 Press and releas
51. To perform a reset an update or a BIOS recovery perform one of the following procedures BIOS Reset If the HP Server needs the BIOS settings set to the factory defaults the HP recommended values due to possible corruption perform the following steps The default values have been selected to optimize the HP Server s performance NOTE It is recommended that the system s setup and configuration settings be noted before resetting the system to the defaults in the BIOS Setup Utility 1 Reboot the HP Server in a normal manner and press F2 to enter the BIOS Setup Utility 2 Press lt F9 gt to load default values 3 Press lt F10 gt to save changes and exit the BIOS Setup Utility BIOS Update Recovery Use this procedure to update the HP Server system BIOS with the latest BIOS version HP regularly posts a new version of the HP Server BIOS on the website to improve the HP Server s performance 1 Provide a blank formatted 3 floppy disk 2 Insert this diskette to any Windows PC with HTML browser and a connection to the Internet http www hp com 3 Locate and download the latest HP Server BIOS to the PC s hard drive Find the file that was downloaded and double click on the file and follow the instructions to extract the file to the floppy disk This downloaded BIOS on the diskette becomes the BIOS update diskette 4 Boot the HP Server with the BIOS update diskette in the flexible disk drive The BIOS Utility Update progra
52. accepts a standard mouse with a PS 2 connector The keyboard port accepts a standard keyboard with a PS 2 connector Two USB ports are provided for printers external modems a keyboard and a mouse but these features are NOS dependent The Serial A and Serial B ports are standard serial ports The Parallel Port is a standard parallel port which supports Extended Capabilities Port ECP Enhanced Parallel Port EPP The Monitor Port interface specifications are listed in Chapter 9 Specifications The SCSI model has an external SCSI port for external SCSI devices provided by the single channel SCSI controller board but can only be used when no SCSI devices are connected internally Keylock mechanism provides mechanical security for the left side panel to prevent access to the internal components The LAN port is included as an embedded controller based on the Integrated Intel Pro 100 VE Network Adapter 10 Base T 100 Base TX LAN Interface It has a RJ 45 LAN connector on the rear panel System Fan is a variable speed fan controlled by thermal sensors on the system board The system fan speed can be controlled by the fan speed settings in the BIOS Setup Utility Chapter 1 Controls and Indicators Input f Voltage o Cover Lock Switch MEAN id Power Mouse Keyboard Serial A Parallel _ BHL System Fan jn H uest LEE gt LAN 2 OCC Q
53. ages Displayed sssssssssssssesseeeeenen enne nennen nennen nennen nennen enne 50 POST Error Messages onere rats detiene dec ae Eod Coke nde en a ERE ae ERSTE E eua dE ka 50 Clearing the CMOS and Passwords sssssssssseseseen ener nennen nennen enne ikan aaea nnne 51 FIPS Server Dia QtOolS ix sccihvcdanc an a AA AA NA Aa AA 53 HP Diagtools Capabilities 2 2 Ghana AA baa awa a 53 About Error Messages ii aee ii ee lege tei a gated d pae ico dete Un ta p ie ro peto hs 54 Advantages and Limitations of Hardware Diagnostics eee 54 HP TOoptoolsS epe bete mu E Mate teli ede M P HEU ust rre d ed 54 Error M SSAGES M 55 Power On Self Test POST Error Messages ssssessssee eene eene nnne nennen nnne 55 Beep Codes p M nes 55 Troubleshooting rie nEHeDIEM ERR Error Bookmark not defined Preventive Maintenance Procedures sssesssseee ene Error Bookmark not defined Troubleshooting Checklist essem Error Bookmark not defined Server Does Not Power On sssssseee eene Error Bookmark not defined Server Powers On but Fails POST cccccccssssseseceeeeeceeaeeeeeeeeeeeas Error Bookmark not defined Server Passes POST but Does Not Function sssssse Error Bookmark not defined BIOS RECOVENY iie free eiae ipea o ees aerate iene Error Bookmar
54. ance controller settings 5 Select SCSI Disk Utilities to format a hard disk or change hard disk parameters CAUTION Low level formatting of a SCSI disk drive will destroy all of its data 4 Diagnostics When the Server boots a series of tests are displayed on the screen The number of tests displayed depends on the configuration of the Server The following are the types of errors a user might get with the HP Server e Built in diagnostic error messages e BIOS and other error messages These are errors detected by the system BIOS outside the built in diagnostics or application errors To see the Power On Self Tests POST e The HP Server must be functionally able to run the diagnostics e The video system must be functional e The keyboard must be functional NOTE The BIOS ROM version number is displayed on the monitor screen during power up WARNING You should always turn off the power and disconnect the power cord to the Server before attempting to remove the cover and touch the internal components Failing to do so can expose you to electric shock and the Server s components to damage The power switch does NOT turn off standby power so disconnect the power cord to turn off standby power Power On Self Test POST The diagnostics Power On Self Test POST run automatically each time the Server is powered on These diagnostics which reside in the BIOS ROM isolate server related logic failures and indicate
55. and Troubleshooting e Drivers and software downloads for HP Servers e HP Instant Support Fast web based support that is automated and provides quick diagnosis and resolution of most computing problems e Step by step guides and documents on the Instant Support site for system troubleshooting and information e Technical information Data sheets application notes configuration guides installation tips product papers reference material and more e Compatibility Information HP Accessories OS NOS HP and third party products e Manuals Easy installation and configuration manuals for the HP Server e Parts and Service Information on replacement parts exploded views and configuration e Tape backup support Support for HP s SureStore Tape Backup products Other Support Information e HP Server Registration e Training Programs HP STAR worldwide training and certification program e Warranty and enhanced services Your guide to services for your HP Server e Proactive Notification HP will email your customer information when it is available e Contacts How to get help or provide feedback If you need assistance HP recommends contacting your reseller or going to the HP website first Refer to the topics listed above If you need immediate telephone assistance contact the HP Customer Support Center by referring to the list of telephone numbers in the HP Server Warranty and Service Support booklet provided with t
56. at you can press F2 Viewing the Summary Configuration Screen The Summary Screen provides information about the current Server configuration including the BIOS version CPU speed memory module size and installed mass storage devices You should check the Server configuration when you first set it up and each time you install remove or upgrade accessories To check the configuration 1 Turn on the monitor and the HP Server If the HP Server is already turned on save your data and exit all programs then restart the server 2 Press the Esc key while the start up logo is displayed The Summary Screen displays briefly Press the Pause Break key on the keyboard to continue displaying the Summary Screen until another key is pressed Menu Bar The Setup Utility provides a menu bar with several menu selections The menu bar choices are e Main Use this menu option to set the following features o o O O BIOS version Indicates the installed BIOS version Reset Configuration Data Select Yes to clear the system configuration data and return to the default settings System Time Set the system time System Date Set the system date Key Click Enable or disable the sound when keyboard keys are struck Keyboard Auto repeat Speed Set the repeat rate for keyboard keys Delay Before Auto repeat Set the delay time before a keyboard key auto repeats NumLock at Power on Set the NumLock key on or o
57. backup drive 50 to 68 pin adapter 21 82 tape heads 58 thermal bond thermal patch 35 90 thermal interface material heat sink 35 90 thermal patch heat sink 90 thermal bond 35 90 tools 77 tray mounted removing hard disk drive 81 82 trichlorethylene 58 troubleshooting heat sink problems 59 troubleshooting 57 basics 57 finding the problem 58 POST error messages 50 tools 57 Web based 57 112 U Ultra 160 SCSI speed limitation 28 Uninterruptible Power Supply UPS 42 UPS Uninterruptible Power Supply 42 USB connectors 10 USB devices external modems 3 41 keyboard 3 41 mouse printers 3 41 NOS dependent 3 printers 3 41 USB support 3 USB port connectors 10 V Video Monitor Problems 64 Ww Weight 109 weight and dimensions 109 Z Zero Insertion Force ZIF 34 89 ZIF release lever 34 89 Zero Insertion Force 34 89
58. ber LED during any IDE or SCSI device activity including the CD ROM drive s IDE hard disk drives and SCSI devices connected to the SCSI controller board Off when there is no IDE or SCSI device activity Additional Controls and Indicators Storage devices provide additional front panel controls and indicators The specific controls and indicators depend on the type and model of the storage devices used Figure 1 2 shows the controls and indicators typically found on HP supplied devices FDD FDD Activity LED as DN Eject Button CD ROM Drive Eject Button O6 C3 g Disk Activity LED Figure 1 2 Control Panel Indicators Chapter 1 Controls and Indicators NOTE For more information on the HP Tape Drive and its error codes refer to the documentation provided with the tape drive or refer to Hewlett Packard s web site at http www hp com Rear Panel The ports connectors switches and other related items at the rear of the Server are listed below and shown in Figure 1 3 The power connector accepts a standard power cable to connect the HP Server tc2110 with the site power source The input voltage selector switch is used to adapt the power supply to the input line voltage The two switch settings are 115 volts or 230 volts and 230 volts is the default setting The mouse port
59. boi ae sc ec Aha Ibn U hadhad Haman 81 Replacing DIMMS E tet tuddens tude 82 PROCOSSOM ici nS 83 Removing the Heat Sink and Cooling Fan 0 cccccceeeceeeeeeeneeeeeecneeeeeeeeeeeeeaeeeeeecaeeeeeeiaeeeeesneeeeneaaes 83 Dis neBin daiiee o 84 Replacing the Processor enin edes edenda alti needed eee een n n e iu me dv e ae E o a 85 Replacing the Heat Sink and Cooling Fan sssssssssseeeee eene nennen nennen 86 Accessory Boards E 87 Removing Accessory Boards iss ter pt er p DAR EE autor PAA KEE AN 87 Replacing Accessory Boards sz i tn cep ER AINA NAAANINAG Apna 88 POWCE SUP PIV ice mha rt IL P 90 Removing the Power Supply eiren oreroraa tenete tnn tnnt aan 90 Replacing the Power Supply u nananana NANANA 91 Battery imbre URL IURE e otn d et m e ton detentus 91 Removing the Battery ete Ete d EO Pe ade EE D ere io E Pee Pa 91 Replacing the Battery rice net ERR CEU e Rte e nt en Pee ze Dn 92 Chassis Fat zie Beate eine ec orte te etie Nine ci E Ute dg 92 Removing the Chasse Fan man Di RE EO eie BAND EO RR edes 92 Replacing thie Chassis Ea idein de d en re eO e eet e iride Y een dS 93 System Board 4 iios eut etie etta nde t etie toe teet 94 Removing the System Board isses inesse teneas dtr assit aa asa nta natn nan nai 94 Replacing the System Board iiis isis isse isses sedeant asit Aa 95 Contents
60. c wrist guard when working inside the HP Server Ensure the HP Server is properly configured Many HP Server problems are the result of incorrect system and SCSI subsystem configuration settings Check the system BIOS Setup Utility by pressing F2 during the boot process Check the SCSI configuration or the disk array configuration by entering the controller s setup utility Boot to the HP Server Startup CD for access to configuration tools to help setup the HP Server If it is a network related error determine if the user has enough memory and hard disk drive capacity Run the diagnostics for the NIC Consult with the network operating system manual If it is a hardware error follow the instructions to log users off the LAN and power down the HP Server Reboot and watch for any POST error messages and listen for any beep codes as the HP Server goes through POST then look up the error message in Chapter 5 of this Service manual If the HP Server passes POST the HP DiagTools Utility can be used to further test the hardware Use HP DiagTools Utility whenever possible to detect hardware problems Insert the HP Startup CD ROM into the CD ROM drive and reboot the HP Server Run HP DiagTools from the Startup CD ROM and verify the Server s hardware integrity Besides HP Server DiagTools use the standard set of tools recommended for troubleshooting HP Server Assistant NSA This is a customizable software toolset that helps monitor and manage HP S
61. changes or load the setup defaults Using the Setup Screens Online help explains the settings displayed on the Setup Utility screens Instructions are also provided for navigating between the screens and entering or changing the setup data Press the right arrow and left arrow keys to move between selections on the menu bar The menu bar is present at the top of the main selections Press the up arrow and down arrow keys to move between fields on each screen The currently selected field will be highlighted Certain fields ask you to choose from a list of entries In such cases press the plus or minus keys repeatedly to display each possible entry or the Enter or Return key to choose from a pop up menu Small arrow pointers gt precede some field names This means the field is actually a submenu To visit the submenu select it with the arrow keys and press the Enter key The submenu then appears in place of the current screen The Esc key is the exit key If you press the Esc key on one of the top level screens the Exit menu appears If you press Esc on a submenu the previous screen appears When you are making selections from a pop up menu use the Esc key to close the pop up without making a selection Changing the System Date and Time Follow these steps to change the HP Server s date and time 1 Toreach the BIOS Setup Utility boot or reboot the system and press F2 when prompted 2 If necessary use the left a
62. controller BIOS is bannering displaying on POST 2 If more than one SCSI controller was installed verify that each adapter is set to a separate BIOS address or disable the BIOS on all of the other adapters except the boot controller 3 Make sure there are no resource conflicts 4 For each device on the SCSI controller check o Each device has a unique SCSI address o Do not set any device to SCSI ID 7 This is usually the controller SCSI ID 68 Chapter 6 Maintenance and Troubleshooting If the SCSI banner still does not banner on POST check the following NOTE Wear an anti static wrist guard when working inside the HP Server 1 Ifthe SCSI controller is an adapter board a Power off the HP Server Unplug the power cord from the power source and remove the covers b Reseat the SCSI controller board in its slot c Replace the covers plug the power cords back into a power source and power on the HP Server 2 Ifthe SCSI controller still does not banner on POST a Do all the previous to power off the HP Server then move the SCSI controller board into another slot b Ifthis still does not resolve the issue o Clear CMOS See the previous instructions in this chapter on Clearing the BIOS Configuration o Flash the system BIOS See the previous instructions in this chapter on System BIOS Update Contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts A SCSI Device Stops Work
63. d by the CD ROM documentation primary or slave etc If not already mounted place the CD ROM into the CD ROM tray and secure it using the four screws Guide the CD ROM tray into the chassis opening with the cable connectors of the CD ROM toward the rear of the chassis Push the CD ROM tray all the way into the chassis until the CD ROM tray snaps into place The two release tabs should click when in place At the rear of the CD ROM carefully connect the power and data cables The IDE CD ROM uses one connector on the cable from the IDE 2 connector leaving one connector that may be used for an IDE device in the third tray Replace the upper bezel Replace the left side cover Replace the external cables and power cord Extra Screws Figure 3 10 Installing an Optional CD ROM or DVD Drive 27 Chapter 3 Installing and Configuring Installing an Optional Backup Tape Drive 28 The optional HP SureStore DAT 24i backup tape drive is a single ended device and may slow down the disk access time for the Ultra 160 SCSI drives A second SCSI controller board may be required to separately control the backup tape drive l If the Server is already installed and operating power down the Server Refer to Chapter 1 Controls and Indicators Disconnect the power cables and any external cables connected to the Server If necessary label each one to expedite re assembly Remove the left side cover from the Server R
64. d exposure to shock hazard from telephone ringing voltages The left side cover and upper front bezel are the only covers that must be removed to access the internal components or the mass storage devices at the front of the Server in the front drive bays or shelves The left side cover must be removed before removing the front bezel Removing the Left Side Cover To remove the cover follow these steps NOTE These steps do not include the removal of the front bezel of the Server You do not need to remove the front bezel of the HP Server tc2110 to install internal accessories such as memory or mass storage 1 Switch off the monitor and HP Server and disconnect all power cords and any telecommunication cables If necessary label each one to expedite re assembly 2 If necessary unlock the left side cover using the key at the rear of the Server Initially the keys are attached to the rear of the HP Server 15 Chapter 3 Installing and Configuring 3 Pull outward on the latch grasp the edges of the cover and lift the cover upward to remove it See Figure 3 1 Figure 3 1 Removing the Left Side Cover 4 Place the left side cover in a safe place for re installation later WARNING Parts inside the server may be hot wait for them to cool before touching them Replacing the Left Side Cover To replace the left side cover follow these steps 1 If you have been installing accessories or servicing the
65. down the Server Refer to Chapter 1 Controls and Indicators for instructions Disconnect the power cord and any external cables connected to the Server If necessary label each one to expedite re assembly Remove the left side cover At the rear of the HDD tray carefully disconnect the power and data cables Remove the hard disk drive HDD a Press in on both release tabs to release the HDD tray b Pull the HDD tray out of the chassis c Remove the four screws from below the HDD tray Place the HDD in an anti static bag Chapter 7 Replacing Parts Extra Screws Figure 7 5 Removing Hard Disk Drive HDD and Tray Replacing a Hard Disk Drive Tray Mounted Follow these steps to replace the third hard disk drive HDD mounted in the fourth shelf The second and third drive trays are identical but the forth drive tray is reserved for a hard drive IDE or SCSI The fourth drive tray provides four raised mounting posts to mount hard drives without the use of any mounting brackets 1 Remove the hard disk drive from the shipping container 2 Setthe jumper on the back of the drive to CS Cable Select Refer to the hard disk drive documentation for detailed instructions 3 Attach the third HDD to mounting tray using the four screws at the bottom of the tray CAUTION All mounting screws used with the hard disk drive must be 6 32 and not exceed 4 inch in length Longer screws may cause
66. e 1 4 inch Flat Blade Screwdriver e T 15 Torx Screwdriver 73 Chapter 7 Replacing Parts Mass Storage Devices Shelf 1 FDD o o Q 0 t Q Q Q op O O EE a o Shelf 2 CD ROM BF Shelf 3 Optional CD ROM DVD Drive or 9 G w U Ug Backup Tape Drive Q oddt g o Fr m P 5 B 2 Pl Shelf 4 3rd Hard Drive Optional Pe RI IN Ean Kamal Eg NIC IMG prive Retaining Clips B e iS I o E Shelf 5 1st Hard Drive Standard o oS helf 6 2nd Hard Drive Optional 25 C 9 Figure 7 1 Mass Storage Device Locations Removing the Flexible Disk Drive 74 l N om amo v If the Server is operating power down the Server and if necessary backup mass storage devices Refer to Chapter 1 Controls and Indicators for instructions Disconnect the power cord and any external cables connected to the Server If necessary label each one to expedite re assembly Remove the left side cover Remove the upper bezel At the rear of t
67. e cooling fan power cable from the connector on the system board 6 Remove the screws securing the heat sink cooling fan Remove the heat sink by twisting and lifting it NOTE The heat sink on your HP Server tc2110 may look different than the one shown in the illustration If the heat is secured with thumb latches press to unhook the thumb latch then lift the heat sink and release the hook latch Figure 7 10 Removing Heat Sink and Cooling Fan 7 Ifthe processor is stuck to the heat sink carefully remove the processor from the heat sink using flat tool such as a screwdriver Removing the Processor 2 If you have not removed the heat sink cooling fan assembly do so now before continuing CAUTION Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure the metal of the wrist strap contacts your skin 3 Open the ZIF lever completely to allow removal of the processor 84 Chapter 7 Replacing Parts Pin 1 Processor Socket Base Figure 7 11 Removing the Processor 4 Grasp the processor by its edges and lift it out of the processor socket 5 Place the processor on a static dissipating work surface or into an anti static bag Replacing the Processor 5 Locate the pin 1 marker on the processor before installing the processor NOTE If you are upgrading the processor to a faster processor speed with a different front side bus FSB speed than
68. e the retaining clips at the sides of the drive cage See Figure 3 6 23 Chapter 3 Installing and Configuring Drive Side Rails Do not remove drive cage from chassis Retaining Clips p Zz e a Figure 3 6 Releasing the Retaining Clips 5 Remove the hard disk drive from its protective bag and check or set the following items a Check for bent pins on any of the connectors and carefully straighten any bent pins b If mounting a SCSI hard drive ensure it is not terminated and set the SCSI ID jumper for address ID 1 Refer to the documentation provided with the hard drive 6 Remove the two side rails from the vacant space in the drive tray and screw them to the new hard drive See Figure 3 7 The screws are located just above the drive cage NOTE If the hard disk drive you are planning to install already has a mounting bracket attached you must remove it in order to attach the side rails to the drive Figure 3 7 Attaching Side Rails to the Hard Drive 24 Chapter 3 Installing and Configuring 7 Shde the drive into the lower cage opening with the data and power connectors facing out of the drive cage See Figure 3 8 Figure 3 8 Drive Cage Mounting 8 Attach the data connectors to the drives Assuming that you want to boot from the original hard drive attached the end connector marked DRIVE 0 to this drive and the other connectors to the remaining drive s
69. e user guide included with the UPS for additional information 3 If you have connected the serial cable and power cord between the two devices turn on the UPS 42 Chapter 3 Installing and Configuring The HP Server tc2110 performs a diagnostic test when the power switch is turned on If an error condition occurs note any error code appearing on the display then refer to Chapter 6 Troubleshooting Configuring the HP Server tc2110 The following sections describe how to configure the HP Server tc2110 with the help of the HP Startup CD ROM BIOS Setup Utility and SCSISelect Utility The BIOS Setup Utility and SCSISelect Utility automatically detect most of the hardware devices you install but you should verify that the Server has properly recognized the options after you have installed all of the optional accessories Use the following resources to configure the Server e HP Startup CD ROM This CD ROM allows you to access and copy the needed utilities and drivers to flexible diskettes which can used to configure the Server Some NOS drivers are copied directly to the Server from the Startup CD e NOS Drivers The NOS drivers are copied from the Startup CD ROM to diskettes Refer to the instructions in the HP Server tc2110 NOS Installation Guide e HP Diagtools Utility The HP Diagtools DOS utility can be run from the Startup CD ROM by booting the Startup CD in the Server The HP Diagtools Utility provides an easy to use
70. ector After Installing an Accessory 1 Turn off the monitor the server and any external devices 2 Unplug all cables from the power outlet 3 Open the side panel 4 Check the following a If you have installed an accessory board verify that the board is firmly seated in its slot and any switches or jumpers on the accessory board are properly set Refer to the documentation provided with the accessory board b Check all internal cabling and connections c If you have changed any switches on the system board verify that each one 1s properly set NOTE Only two of the eight switches on the configuration switch are used 5 Close the side panel and connect all cables 6 Turn on the monitor and server 7 fthe server still does not work a Repeat steps 1 2 and 3 of this section b Remove all accessories except the primary boot hard disk drive c Close the side panel and connect all cables d Turn on the monitor and the server e If the server now works replace the boards and accessories one at a time to determine which one is causing the problem POST Error Messages 50 If you get a POST text error message in reverse video details of the error are provided on the screen Recommendations for troubleshooting are sometimes displayed along with the error message or by pressing Enter If the server starts but POST still reports an error message clear the CMOS configuration as described later in this chapter NOTE HP recom
71. ed components one at a time back into the HP Server One of the removed components may have been causing the no video problem f After all the components are reinstalled reset the HP Server s BIOS configuration switch back to the appropriate setting If the problem persists contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts Configuration Problems The Configuration Cannot Be Saved and the Battery Loses Power or the Configuration Information is Frequently Lost WARNING There is a danger of explosion if the battery is incorrectly installed For your safety never attempt to recharge disassemble or burn the old battery Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions NOTE Configuration information is saved in the CMOS on the system board The CMOS battery is the power source that saves this information 1 Ifthe HP Server frequently loses the time and date clear the CMOS and flash the system BIOS to the latest revision See the previous section in this chapter for Clearing the BIOS configuration and updating the system BIOS o After performing the BIOS flash on reboot enter the BIOS Setup Utility lt F2 gt during POST when prompted and set the date and time o Exitout of the BIOS Setup Utility making sure to save changes before exiting o See if this resolves the issue
72. eeeeeeeeeceeeeeeeeecaeeeeeeeesecccaeceeeeeeeseccaeaeeeeeeeeesecsicaeeeeeeees 42 Uninterruptible Power Supply UPS sssssssseeseeene eene nennen nennen nennen enr nnns 42 Configuring the HP Server tc2110 eesssssesee eene EEA EA AN nnne ettet nnne 43 FiPzStart p CD ROM tiere RU PUEDE tiir 43 Accessing the HP Startup CD ROM nennen enne KA nennen nennen nennen enne nes 43 Contents of the HP Startup CD ROM 111 1022 20mans aasawa nananana nG NONA NA AKAN KG NN NONE NAAAGNAS NN GN nnne n nn nennrrer nn nnn nnne nnns 44 NOS Installation Za itcr E Ser ERR rese DR dosed LE REIR REL cox ERE ERR aui NR 44 DIAGtOONS T race E E TE E TOE EAE ah E EE neuter he 44 BIOS Se ten Utility e E RE er E e A E O 44 Accessing the Setups WUY ain pene E eie ede e eei tt 45 Viewing the Summary Configuration Screen sssssssssssseeeeeeene eene nnne 45 Menu Bat ui vno inet toto dete tet t ite edebat Ed em dati de 45 Using the Setup Scereeris iiie ete Ped d edd de de e LE nae rn ead en saad hace evn 46 Changing the System Date and Time ssssssssssesseeeee nennen ener ener nens 46 Setting Boot Passwords adenan dno Dora De oed Dudas aa dea do dtd a ee 47 SCSI Configuration Utility 22 concen deuce tae coeno pete aede ed icd ee one edt eene AA 48 Di AQMOStiCS eI HE 49 Power On Self Test POST eco E o re Ede RO ONE e I eda Rh 49 No Error Mess
73. efer to Opening and Closing the HP Server earlier in this chapter Remove the upper front bezel Refer to Opening and Closing the HP Server earlier in this chapter Press in on both tab latches to release the third drive tray and pull it out at the same time See Figure 3 11 Remove the RFI shield from the third drive tray See Figure 3 11 Ensure that the backup tape drive is not terminated and ensure that the SCSI ID jumper is set for address D 3 on the tape drive The optional HP SureStore DAT 241 backup tape drive is shipped with the default setting of SCSI address ID 3 Refer to the documentation provided with the tape drive Install the backup tape drive as described below a Place it into the tray and use the screws provided to secure it to the tray See Figure 3 11 The optional HP SureStore DAT 24i backup tape drive is a single ended drive and normally comes with the 574 inch mounting brackets installed on the tape drive If not follow the instructions provided with the tape drive to connect the 574 inch mounting brackets to the tape drive before installing the tape drive into the third drive tray b Insert the backup tape drive mounted in the tray into the third shelf The tabs should snap into place when the third drive tray is pushed all of the way into the third shelf CAUTION Install and remove connectors carefully and avoid displacing any of the pins 9 Connect the SCSI data and power cables to the
74. er requirements 109 power supply arching effect 42 removing 94 replacing 95 power switch DC power front panel 2 powering on procedure 5 Power On Self Test POST 49 preventive maintenance 57 printer datacomm problems 67 processor Pin 1 marker 34 89 processor heat sink cooling fan 74 problems 74 removing 33 87 replacing 34 89 processor socket Pin 1 marker 34 89 processors overheating 91 R read write errors 69 rear panel ports 41 replacing parts 77 retaining latches DIMMs 31 RFI shield 28 S SCSI external connector 3 Problems 73 SCSI controller ID 21 SCSIID setting 24 25 28 SCSI port 50 pin connector 12 68 pin connector 11 security keylock 3 serial port connectors 9 serial ports 41 serial ports 3 shelf HDD replacing 83 shelf mounted removing hard disk drive 81 82 Sleep States 2 Advanced Configuration and Power Interface 6 defined 6 hibernate 6 keyboard or mouse activity 6 NOS dependent 2 power button 6 power button configurations 7 power management 6 scheduled events 6 standby 6 suspend 6 wake up events 6 slot cover EMI interference prevention 40 41 special design 39 specification 109 switch box connection 42 keyboard 42 monitor 42 mouse 42 system board removing 98 removing DIMMs 32 replacing 99 System board 111 Index components 111 connectors 111 system fan thermal sensor control 3 variable speed 3 T tape
75. ervers over the network from and HP OpenView console The NSA software has a server part and a management console or client part Toptools HP Instant Toptools provides a set of web based management tools that can be used to maintain and control the HP Servers that are running Microsoft Windows 2000 Novell NetWare IntranetWare or SCO UNIX Troubleshooting Checklist 58 I 9 Verify the error Make sure it is not an erroneous error message Is the error repeatable Is the error message seen affecting the HP Server s operation or performance Always change only one component at a time Always check the most recently added items added both hardware and software Remove any third party components Make sure the HP Server BIOS is updated to the latest version posted to HP s external website Flashing updating the system BIOS and clearing CMOS will resolve many different issues Make sure the firmware for the hard drives are kept current Download and run the Hard Disk Drive Firmware Utility to verify if hard drive firmwares need to be updated This utility is available from HP s external website Make sure all firmware BIOS revisions on any controllers are kept current Use only HP provided drivers for any HP devices used in the HP Server This includes using HP drivers for the initial installation of any NOS Network Operating System that is supported on the specific HP Server Check all cable and power connections including
76. es To ensure you have the correct DIMMs before installation refer to one of the following for a list of qualified DIMMs e HP Order Assistant on the HP web site at http www hp com e HP Customer Service Tools Required Use an anti static service kit 3M 8501 8502 8503 or equivalent This kit includes a static dissipating work surface a chassis clip lead and a wrist strap Memory Installation Guidelines The HP Server tc2110 uses PC 133 133 MHz unbuffered ECC SDRAM DIMMs which are electrically different from the EDO and PC100 SDRAM memory modules used in previous HP Server models e DIMMs sizes supported are 128 MB 256 MB or 512 MB in any combination 29 Chapter 3 Installing and Configuring e Supported memory capacity ranges from 128 MB to 1 5 GB maximum 512 MB x 3 DIMM slots total The minimum capacity is 128 MB one DIMM e DIMM sizes may be mixed on the system board and may be loaded in any order 1 through 3 However HP recommends starting at slot 1 and filling the slots in order with the largest size first 1 2 and 3 e Open slots between DIMMs are permitted e When handling DIMMs observe anti static precautions to avoid damage Installing Additional DIMMs 1 Ifthe system is already installed and working power off the system Refer to Chapter 1 Controls and Indicators 2 Disconnect the power cables and any external cables connected to the system If necessary label each one to expedite re a
77. ff when Server is powered on e Advanced Use this menu option to configure memory caching USB ports and integrated I O ports and enable floppy disk drives and IDE devices o o o Processors Memory and Cache Indicates the processor type and CPU speed Use to enable or disable memory caching and memory error checking for ECC modules only Floppy Disk Drives Enable or disable the flexible disk drive controller IDE devices Set primary master slave secondary master slave relationships on IDE devices and enable disable the IDE controller Set the delay time during POST before hard disk drives are initialized A delay time may be required for slow hard disk drives to come up to speed Integrated USB Interface Enable disable the USB interface Integrated I O Ports Configure ports for serial and parallel assign base addresses and interrupts Integrated Audio Device Enable disable integrated audio device AGP Configuration Video Indicates the graphic aperture PCI Device Slot 1 2 and 3 Configure the PCI slots individually e Security Use this menu option to set BIOS access boot on password protections and hardware security options Two levels of BIOS access Administrator and User are available 45 Chapter 3 Installing and Configuring o Administrator Password The Administrator can access and change all settings in the Setup program o User Password The User can only access and
78. g the HP Server in Chapter 3 19 Remove the upper bezel Refer to Opening and Closing the HP Server in Chapter 3 20 Atthe rear of the CD ROM carefully disconnect the power and data cables 21 Remove the CD ROM Press in on both release tabs to release the CD ROM tray assembly 75 Chapter 7 Replacing Parts Pull the CD ROM assembly out of the chassis Remove the four screws two on each side from the CD ROM tray 22 Place the CD ROM in an anti static bag Figure 7 3 Removing the CD ROM Replacing the CD ROM 1 Remove the CD ROM from the shipping container 2 Set the jumper on the back of the CD ROM to CS Cable Select Refer to the CD ROM documentation for detailed instructions 3 Ifnot already mounted place the CD ROM into the CD ROM tray and secure it using the four Screws 4 Guide the CD ROM tray into the chassis opening with the cable connectors of the CD ROM toward the rear of the chassis The first CD ROM must be mounted in the second shelf 5 Push the CD ROM tray all the way into the chassis until the CD ROM tray snaps into place The two release tabs should click when in place 6 At the rear of the CD ROM carefully connect the power and data cables The IDE CD ROM uses one connector on the cable from the IDE 2 connector leaving one connector for an optional third hard drive in shelf 4 or an optional IDE device in shelf 3 7 Replace the upper bezel 8 Replace the left side cover
79. g to your Server configuration IDE or SCSI 19 Chapter 3 Installing and Configuring Shelf 1 FDD s Q Q Q 0 t 9 G e Q op O O m ba a o gt i Shelf 2 CD ROM M a Shelf 3 Optional CD ROM DVD Drive or Ol Backup Tape Drive EB o r F L ei Shelf 4 3rd Hard Drive Optional J NG AN TT prive Retaining Clips l l N o 2 Shelf 5 1st Hard Drive Standard 5 helf 6 2nd Hard Drive Optional mo CC 9 lm Figure 3 5 Mass Storage Locations Mass Storage Guidelines e General Guidelines o Use care when unpacking and handling the hard disk drives The hard disk drives are very susceptible to mechanical shock and can be easily damaged by a drop as short as one quarter of an inch If the drop would crack an egg it will damage the drive o Do not stack drives o The Server is internally limited to 6 mass storage shelves The flexible disk drive and CD ROM drive which are standard on all models of the HP Server tc2110 occupy shelves 1 and 2 res
80. he HP Server Troubleshooting WARNING Before removing a cover always disconnect the AC power cords Disconnect them to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry Disconnect the telephone cables to avoid exposure to shock hazard from the telephone ringing voltages WARNING Do NOT operate the HP Server for more than 10 minutes with any cover including power supplies and disk drives removed Otherwise damage to system components may result due to improper cooling airflow However you can safely remove a cover while the HP Server is running to remove and replace PCI hot plug boards For any other service activity requiring access to the system board or power distribution board power down the HP Server and observe all safety precautions e For problems with the disk array controller board refer to the appropriate HP NetRAID manual e For problems with the HP Instant Toptools refer to the HP Instant Toptools Administrator Guide on the HP website at www hp com toptools e For general information on HP Server products refer to 57 Chapter 6 Maintenance and Troubleshooting www hp com and search for the specific product These instructions do not generally cover third party components or devices Refer to the documentation that comes with the third party device for diagnostic and troubleshooting information CAUTION Always wear an antistati
81. he flexible disk drive FDD carefully disconnect the power and data cables Remove the flexible disk drive a Press in on both release tabs to release the FDD assembly b Pull the FDD assembly out of the chassis c Remove the two screws from the side of the FDD assembly Chapter 7 7 8 Replacing Parts Figure 7 2 Removing the Flexible Disk Drive FDD Remove the flexible disk drive from the tray Place the flexible disk drive in an anti static bag Replacing the Flexible Disk Drive 1 If not already mounted insert the new drive in the tray pin side first and then replace the side screws 2 With the cable connectors toward the rear of the chassis slide the FDD assembly all the way into the chassis until the FDD assembly snaps into place The flexible disk drive is only mounted in the top shelf shelf 1 3 Atthe rear of the flexible disk drive carefully connect the power and data cable 4 Replace the upper bezel 5 Replace the left side cover 6 Replace the external cables and power cord 7 Power on the Server as described in Chapter 1 Controls and Indicators Removing the CD ROM 16 Ifthe Server 1s operating power down the Server Refer to Chapter 1 Controls and Indicators for instructions 17 Disconnect the power cord and any external cables connected to the Server If necessary label each one to expedite re assembly 18 Remove the left side cover Refer to Opening and Closin
82. heat sink 10 Verify the thermal patch has not been damaged missing thermal material from the patch and if necessary remove the protective covering from the thermal patch 11 Ifthe thermal patch has been damaged peel it off the heat sink and replace it with the thermal interface material provided in the installation replacement kit Your installation kit may come with a thermal patch or thermal grease If a patch is provided affix the patch to the bottom of the heat sink If grease is provided squeeze the entire contents of the tube on the center of the processor 12 Secure the heat sink using the springs and screws or thumb latches depending on your heat sink model If your heat sink uses thumb latches hold the heat sink in place and press down firmly on the latches 86 Chapter 7 Replacing Parts NOTE The heat sink on your HP Server tc2110 may look different than the one shown in the illustration and secure with thumb latches instead of screws Figure 7 13 Replacing Heat Sink Cooling Fan on the Processor CAUTION Ensure you have made good contact with the processor to avoid thermal overheating If you have not made good contact with the processor it will overheat within 20 seconds of power on possibly causing a system crash before completing the boot process and causing damage to the processor 13 Connect the cooling fan power cable to the fan connector on the system board CAUTION Failure to connect the
83. ility Refer to BIOS Setup Utility later in this chapter for more information You may also activate the Network Boot by pressing F12 during the POST IDE Mass Storage Devices This section provides the configuration of the IDE mass storage devices if you have selected an IDE version of the HP Server tc2110 IDE Controller Configuration The embedded IDE controller is available for both models IDE or SCSI of the HP Server The embedded IDE controller is an Ultra ATA 33 66 100 dual channel controller which provides IDE 1 and IDE 2 connectors Each channel can only control two IDE devices 21 Chapter 3 Installing and Configuring The IDE Server model uses the IDE 1 for the boot drive and the IDE 2 connector for the IDE CD ROM The Setup Utility BIOS can be used to change the boot order of the flexible disk drive and the IDE devices Refer to BIOS Setup Utility later in this chapter for more information IDE Mass Storage Additions Table 3 1 lists the number and types of mass storage devices that may be added to the IDE model of the HP Server Table 3 1 IDE Model Mass Storage Devices Interface Max No Installed Devices and Addresses Types Devices FDD 1 Factory installed flexible disk drive FDD in shelf 1 IDE 2 2 e Factory installed CD ROM drive in shelf 2 e Optional IDE device backup tape drive CD ROM or DVD drive in shelf 3 e Optional 3rd IDE hard drive in shelf 4 IDE 1 2 e Factory installed IDE hard drive in shelf 5 e Optiona
84. ing If a SCSI device stops working 1 Verify it banners on POST or is seen in the SCSI Select Utility 2 Run DiagTools and verify a SCSI Ids and any relevant switch settings b SCSI bus information 3 Ifan accessory board was added recently check for a resource conflict between the new board and an existing accessory boards a Remove the board and restart the HP Server b Ifthis corrects the problem the new board is either defective or it is trying to use a system resource used by another SCSI controller board c Try the accessory board in another slot 4 Check for any recent changes or upgrades to the software For example has anyone moved removed or changed the configuration files or drivers Refer to the software documentation for more information 5 f you suspect hardware failure and there are no system error messages check each component associated with the failure Equipment failure is probably the most unlikely reason for a SCSI device failure Contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts A SCSI Device Does Not Work After Installation NOTE The SCSI controller board supplied with some HP Servers come with a single channel SCSI controller board and cannot support internal and external SCSI devices on the same controller NOTE Refer to the documentation provided with the SCSI device for any specific information regarding installation 69 Chapter
85. it out of the chassis Slot Cover Latch Latch Retainer Figure 3 20 Removing the Slot Cover Latch 39 Chapter 3 Installing and Configuring 8 Move the top of the desired slot cover away from the chassis and then lift it up and out of the chassis See Figure 3 21 Slot Cover Figure 3 21 Removing the Slot Cover NOTE Ensure that you save the slot covers for use later to prevent EMI interference 9 If you are installing an AGP card open the latch located at the side of the slot 10 Align the card carefully slide it into position and press it firmly into the slot See Figure 3 22 Figure 3 22 Inserting an Accessory Board 11 If you are installing an AGP card close the latch located at the side of the slot 12 Replace the slot cover latch to secure the accessory board in the reverse order shown in Figure 3 20 The slot cover latch should snap in place 40 Chapter 3 Installing and Configuring NOTE You may need a plastic extension to secure any full length boards in PCI slots P1 through P5 See Figure 3 23 9 Q e 9 e c Q o e om O D n m ec o j il 2 PON Old 5 8 Is 5 E B
86. k not defined BIOS ROSEE iios ED d ned eR Error Bookmark not defined BIOS Update irte HE e tee dte Error Bookmark not defined BIOS ReCcOVOly aiu dett tie b te eMe Error Bookmark not defined Password Problems sss eene enne Error Bookmark not defined Resetting a Lost Password sss eene Error Bookmark not defined General Server Problems u s Error Bookmark not defined No lights are on and no error message appears sess Error Bookmark not defined Operating system not found message appears sssss Error Bookmark not defined Contents Server stops working hangs sseeee en Error Bookmark not defined Power Problems eget esed i oe ge dades Error Bookmark not defined Video Monitor Problems eisian iee aeaea emm ene Error Bookmark not defined Configuration Problems ssssesssseeeeeee ene Error Bookmark not defined Printer Datacomm Problems sese eene Error Bookmark not defined Keyboard and Mouse Problems sssseeeeene Error Bookmark not defined Flexible Disk Drive Problems seeeenn n Error Bookmark not defined CGD ROM Probleris 3 6 t Ipae t e eO Error Bookmark not defined SCSI Problems ei ot AA Error Bookmark not defined Processor Problems AA tnn tnnt Pere nn den nan int Error Bookmark not defined Memory Problems nro RERUM RS Er
87. l 2nd IDE hard drive in shelf 6 SCSI 1 e Optional SCSI backup tape drive in shelf 3 SCSI controller controller board required for SCSI back up tape drive board SCSI Mass Storage Devices This section provides the configuration of the SCSI mass storage devices if you have selected a SCSI version of the HP Server tc2110 The base SCSI model configuration has at least one SCSI hard drive shelf 5 located in the drive cage and connected to the factory installed SCSI controller SCSI Controller Configuration The single channel SCSI controller board provided with the SCSI model uses the SCSI Select Utility to control the SCSI controller board settings If you order the SCSI model you typically do not need to configure the SCSI controller because the utility will automatically recognize all SCSI devices connected to it Run the SCSI Select Utility to verify or modify the SCSI controller settings low level format SCSI disks or verify SCSI media Refer to SCSI Configuration Utility later in this chapter for further information CAUTION You must not connect high voltage differential HVD SCSI devices on the SCSI bus or you will damage the other LVD SCSI devices The single channel Ultra 160 PCI SCSI controller board provided with the SCSI model includes two SCSI connectors and is normally installed in PCI slot P1 The SCSI cable provided has 5 connectors 4 for SCSI devices and 1 for the SCSI controller board and one terminator on the end of
88. ld be installed to help your service provider troubleshoot your HP Server Toptools is located on the HP Toptools CD ROM You can also download the Toptools software and documentation from the Toptools Web Site at http www hp com Some of the features of Toptools include e Notification of problems with key hardware components including memory disk drives SCSI controllers and NICs e Unified event log to review a complete history of server activity in one place e Predictive disk problem warning backed by HP s pre failure warranty replacement e Disk capacity threshold alert and usage tracking e View of critical server inventory information such as the BIOS version driver and firmware versions PCI slot contents and serial and parallel ports e Easy linkage with leading management platforms including HP OpenView Network Node Manager and Computer Associates Unicenter TNG and Tivoli products e HP Toptools AutoAlert provides proactive warning of problems and advice on quick resolution through a friendly traffic light user interface e Support for DMI 2 0 which provides the same Desktop Management Interface inventory information for servers as for desktop PCs 5 Error Messages This chapter describes the POST error and beep codes that may occur during the boot process or normal operation of the HP Tower Server tc2110 Power On Self Test POST Error Messages A POST error message displays if an error condition occur
89. line diagnostics do not use the main network operating system NOS of the HP Server The alternate Diagtools OS has far fewer features than the full fledged NOS Thus its capabilities are limited to a set of basic tests and a series of advanced tests In addition Diagtools does not use any tests that might write over and destroy user data Tests that require user inputs or decisions are left to the advanced series of tests You can use Diagtools to perform the tasks listed below e Display a high level inventory of the Server under test e Save and print a detailed inventory of hardware components e Conduct a basic test of components listed in the Server inventory e Display PASSED or FAILED overall results of basic tests e Record detailed test results of basic Server tests e Display a menu of advanced tests e Select and run one or a series of advanced tests e Add the record of results of advanced tests to the record of basic tests e View a list to locate the meaning of a specific error code e View one or more steps to help confirm and isolate error conditions e Browse the support ticket which contains the detailed inventories and test results e Add comments to the support ticket 53 Chapter 4 Diagnostics About Error Messages A hexadecimal number designates each error message reported by Diagtools a short note on the type of error and a list of one or more steps the user can take in response When you run a test it exercises many
90. m will start and you will be prompted to update the system BIOS 5 After the BIOS update is complete remove the BIOS update diskette and then reboot the HP Server 6 Press F2 to enter the BIOS Setup Utility and make the necessary changes needed in the BIOS Setup Utility press lt F10 gt to save the changes and exit the utility 7 Label date and save this flexible diskette for use as a BIOS Recovery diskette 59 Chapter 6 Maintenance and Troubleshooting NOTE If you do not have convenient access to the Internet you can create a BIOS Update Recovery diskette from the HP Startup CD ROM Please note that these CD ROMs may not provide the most recent BIOS To create the BIOS Update Recovery diskette run the Startup CD ROM on any Windows PC with an HTML browser and follow the menu instructions Password Problems The only way to resolve the issue of a forgotten Supervisor password is to clear the password by using the appropriate dipswitch on the system board Refer to the appropriate section in this manual for the location of the password dipswitch Supervisor Password 1 Power off the HP Server Remove the covers and locate the password dipswitch and move to the opposite position 2 Power on the HP Server When the memory count appears on the screen power off the HP Server 3 Move the password dipswitch back to the original position 4 Power on the HP Server The system BIOS Setup Utility will allow access to it now
91. mends you correct the error before proceeding even if the server appears to start successfully Chapter 4 Diagnostics Table 4 1 describes typical POST text errors and the corrective action you may take to remedy the problem Table 4 1 POST Error Messages Message Operating system not found Keyboard error Mouse error If no message appears screen is blank If a configuration error occurs System CMOS checksum bad Corrective Action e Verify that the desired boot drive has power and its SCSI cable is connected e Verify that the SCSI cable is securely plugged into the SCSI connector on the system board e Verify that the boot device is enabled in the Setup Utility under the Security menu e Verify that the boot device has an operating system installed If the problem persists contact your HP support organization Verify that the keyboard is connected to the correct connector not the mouse connector at the rear of the server If the problem persists replace the keyboard or contact your HP support organization Verify the mouse is connected to the correct connector not the keyboard connector at the rear of the server If the problem persists replace the mouse or contact your HP support organization e fno text or messages appear listen for the beep codes Refer to the Service manual on the HP Server Online Documentation CD ROM e fno message appears but the server stops after POST verif
92. ms If the HP Server cannot connect to the network and all the LEDs are lit on the NIC 1 Verify that there are no resource conflicts between the NIC and any other accessory Do this from the system BIOS Setup Utility lt F2 gt on POST when prompted 2 Reboot the HP Server and log into the NOS 3 Ensure the latest and correct HP drivers are being used for the NIC 4 Ensure the port on the switch or hub or other device has the same speed and duplex settings as on the NIC CAUTION Setting an incorrect duplex mode can degrade performance cause data loss or result in lost connections 5 Test the NIC as directed in the installation tasks for each NOS This information is in the HP Server s Installation Manual Also check the README files on the support driver s disk 6 Use the PING command to verify TCP IP configuration a Ping the IP address of the default gateway If the PING command fails verify that the default gateway IP address is correct and that the gateway router is operational b Ping the IP address of a remote host a host that is on a different subnet If the PING command fails verify that the remote host IP address is correct that the remote host 1s operational and that all of the gateways routers between this computer and the remote host are operational 7 Directly connect two devices with no hub switch or other device using a crossover cable PING the other computer s IP address NOTE The PING
93. nance and Troubleshooting e If power is still not getting to the HP Server the power supply may be faulty Contact the HP Customer Support Center for further assistance before replacing any parts Video Monitor Problems NOTE NOTE The HP Server supports the ACPI Advanced Configuration and Power Management Interface standard which is a key component of a NOS s directed power management The supported features are only available when an ACPI compliant NOS is installed on the Server Refer to Chapter 1 in this manual BEFORE doing any further troubleshooting to verify that the HP Server tc2110 is not in a sleep mode Take appropriate electrostatic discharge precautions prior to working inside the HP Server These are basic guidelines for troubleshooting video issues They are arranged in such an order as to be used progressively The HP Server should not be re populated with components until video 1s produced For each step taken be certain to unplug the power for 30 60 seconds prior to powering the HP Server back on For each power up attempt allow at least 60 seconds for the HP Server to produce video NOTE If using a third party video controller card and the onboard video controller 1f applicable was disabled remove this controller card connect the cable to the onboard video controller then clear the CMOS This re enables the onboard video For instructions on clearing CMOS refer to the HP Server Operations and Maintenance
94. nected to the system board If necessary label each one to expedite re assembly Remove DIMMs heat sink cooling fan and the processor placing the components on an anti static pad On the rear panel remove the external cover labeled REMOVE ONLY TO SERVICE SYSTEM BOARD Using a flat blade screwdriver slide the blade under the cover and lift to remove Remove all the screws securing the system board to the chassis Remove the old system board by carefully disengaging the rear connectors and then carefully lifting it out and away from the chassis Place the system board on an anti static pad and record all jumper connections Place the system board in an anti static container 94 Chapter 7 Replacing Parts d 8 Ha 88 3 38 h pa i a f Hi Figure 7 20 Removing and Replacing the System Board Replacing the System Board 1 o ON DH Mm KR w 10 11 12 13 Remove the replacement system board and any cables from the anti static shipping container Place the system board on an anti static pad and set all jumper connections as recorded during the system board removal Insert the new system board lining up the rear connectors carefully Install all the screws into the system board to secure it to the chassis Replace all cables that were disconnected during the previous removal Replace the DIMMs processor and heat sink cooling fan and accessor
95. nector Pinouts for the Mouse and Keyboard Pin Number Signal Description 1 Data signal 2 Not used 3 Ground 4 Power 5 V dc 5 Clock signal 6 Not used Serial Port Connector 5 4 9 3 8 2 7 4 6 Serial Port Connector Serial Port Connector male Pinouts Pin Number Signal Description Data carrier detect Receive data Transmit data Data term ready Signal ground Data set ready Request to send Clear to send Ol 22 NI nD nm AJN Ring indicator Chapter 2 Parallel Port Connector External Connectors 1 14 A 15 4 16 5 17 6 18 7 19 20 8 21 9 22 H 24 12 25 13 Parallel Connector Parallel Port Connector female Pinouts Pin Number Signal Description Pin Number Signal Description 1 Strobe5 10 Acknowledge 2 Data bit 06 11 Busy 3 Data bit 12 12 Paper end 4 Data bit 24 13 Select 5 Data bit 32 14 Auto line feedb 6 Data bit 44 15 Errorl q Data bit 54 16 Initialize printer 8 Data bit 64 17 Select inb 9 Data bit 78 18 25 Signal ground a All data bits are sent to a printer in an 8 bit parallel format b The signal is active low USB Connector 1 1 i 2 l 1H 2 3 r GH 3 i 4 4 Universal Serial Bus Connector Pinouts USB Connector 10 Pin Number Signal Description 1 VBUS 2 D 3 D 4 GND NOTE Use of
96. nnect the power cord and all data cables Power up the server Run the Setup program by pressing F2 Press F9 The CMOS default values are automatically downloaded and saved Press Esc to save the configuration and exit from the Setup program Q CO 30 Q i Qo Back of Chassis n nn E Configuration Switches O O 00 Tal Switch 1Location Figure 4 1 Location of Configuration Switches Reserved Do not change default setting Clear Password Default Off Unused BIOS Recovery Default Off Clear Password Default Off Clear CMOS Default Off Reserved Do not change default setting Reserved Do not change default setting Reserved Do not change default setting Reserved Do not change default setting 12 3 4 5 6 7 8 9 10 LU Figure 4 2 Configuration Switch Positions Chapter 4 Diagnostics HP Server Diagtools The purpose of hardware diagnostic software is to provide tools for checking hardware problems By design diagnostic software executes simple tests of each hardware component Usually such tests assure the hardware i
97. nnne 26 Installing an Optional Backup Tape Drive ccccccccceeceeceeeeeeeeeceeeaaeeeeeeeeesecaaaeeeeeeeeesensuaeeeeeeeeeeaes 28 Memory Modules iecit deni aea ed dean dna niea edenda ENAERE AN eaa eaae dad 29 TOOISHRE QUINCE ioi tert tet ea t MIRI NG aa NA ue Un pa Ga secede iria Ss inis 29 Memory Installation Guidelines sse eene nennen ennemi ener enne 29 Installing Additional DIMMS streie ion a E T nne nnrin enhn nn nnn nnne inen nenes 30 Removing DIMMS ise iiio i NAIG NINA ANG AA BN AA m esie Prin 32 NA iier onec reat ee net de e 32 Removing the Heat Sink and Cooling Fan ssssssseee eene nennen nnns 33 Removing tlie Processor em er d ait ep ied edi eset 34 Replacing thie ProegssOr a EIE RI E ERRAT EE HERE OF AMAG EL dese sod 34 Replacing the Heat Sink and Cooling Fan sssssssssseeee enne enemies 35 ACCeSSOrLY BOAFds i lett eO te eO e ter EP e mt d e en diate 36 Tested PCI Boards aaa aka aaa AA tei tti adio e ate 36 Tools Redquired aha na ie ehe em eiie e te d tele 37 G idelineS M 37 Contents peru PREIS 37 Boat Priority eeri sage cet a ANAN GA AA 37 Installing an Accessory Board niit eris Ie eee dee c NN DD 38 Removing Accessory Boards ulanan AA 41 Connecting Peripheral Devices iene ei en eid ecrire diete nation oe deae eaae ena i e 41 Monitor Keyboard and Mouse c eccccece
98. ntation included with the accessory board and follow any special instructions 6 Identify the accessory slot number to be used See Figure 3 19 The SCSI model should already have the SCSI controller board installed in PCI slot P1 NOTE Refer also to System Board Layout in Chapter 9 Specifications for connections not shown in Figure 3 19 38 Chapter 3 Installing and Configuring Qo Otth m o Q S S H Q EE 4 LO Bs q B amp S To CO AGP Video Card installed c Only L 32 bit PCI Slot P1 O e Jl 32 bit PCISIotP2 m O o E 32 bit PCISIotP3 0 o lO m J ES Figure 3 19 Accessory Board Slots NOTE Refer to the Tested Products List on the HP web site for specific slot recommendations for a particular accessory board type 7 Remove the slot cover latch a Lift up on the tab of slot cover latch b Raise the slot cover latch up from the slot covers c Remove it from the chassis and keep it for reassembly See Figures 3 20 and 3 21 You may need to lift the slot cover latch out of its retainer before lifting
99. o Use only HP Ultra 160 SCSI LVD 1 inch low profile 3 5 inch hard disk drives for the hard disk drive cage o The optional HP backup tape drive comes with a 50 to 68 pin adapter to connect to the 68 pin SCSI connector on the SCSI cable used for connection of backup tape drive The optional HP backup tape drive may slow down access time for the Ultra 160 SCSI hard drives If this is the case HP recommends adding another single channel SCSI controller to control the slower backup tape drive Boot Priority The HP Server tc2110 is provided in two models IDE or SCSI and the model type affects the boot priority The HP Server searches for bootable devices in a specific order which is set up in the BIOS Utility IDE Model Boot Order 1 Flexible disk drive IDE CD ROM drive IDE hard drive boot drive PCI slot P1 32 bit slot PCI slot P2 32 bit slot 6 PCI slot P3 32 bit slot SCSI Model Boot Order 1 Flexible disk drive IDE CD ROM drive IDE hard drive if boot drive SCSI devices PCI slot P1 32 bit slot PCI slot P2 32 bit slot 7 PCIslot P3 32 bit slot Quo ge dw qe gy ops dee pec cS The SCSI Controller in the Server scans for a boot device starting at device ID 0 and works up through the ID numbers 0 15 The SCSI controller board is always SCSI ID 7 The optional backup tape drive will use SCSI address ID 3 NOTE The boot order can be changed by pressing F8 during the POST or by using the Server s BIOS Setup Ut
100. om the front of the Server 17 Chapter 3 Installing and Configuring N o Bs 9 a N RE 9 Q III N Saaaaaaanaaaa SSHSOSgoossgs ss 8 Release Tabs 2 Figure 3 3 Removing the Upper Front Bezel Replacing the Upper Bezel 1 18 Hold the upper bezel next to the chassis and align the hinge teeth both upper and lower as shown in the following illustration The hinge teeth can only fit together within the space allowed so it should fit on the first try Close the upper bezel swinging it to the left where it will engage the release tabs Push the upper bezel closed so it engages the release tabs The release tabs should snap into place Chapter 3 Installing and Configuring Hinge Teeth 4 EEEE SEE amp Figure 3 4 Replacing the Upper Bezel Mass Storage This section describes how to install the internal mass storage devices including the internal hard disk drives IDE or SCSI and the optional tape backup DAT drive The HP Server tc2110 comes standard with one flexible disk drive one IDE CD ROM and at least one SCSI or IDE hard disk drive depending on the model The mass storage cage can hold two hard disk drives A third hard disk drive may be installed in the fourth drive bay located behind the upper front bezel Please refer to the appropriate topics listed in this section accordin
101. ontroller board to be ineffective and therefore non operational Check the SCSI cables for problems that may be caused by any recent HP Server maintenance hardware upgrades or physical damage Check the system BIOS version to ensure it is the most recently issued version The most recent version is listed on HP s website Verify the SCSI bus is terminated at both ends By default HP Server SCSI controllers in external enclosures are terminated When a device is connected to a connector on the SCSI bus bus termination for that connector is disabled Verify the last device on the bus is terminated NOTE Some tape drives do not banner on POST but will show up in the SCSI BIOS Utility for the controller and in the operating system Contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts Processor Problems Contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts and if it appears that the HP Server tc2110 might be having a processor issue Memory Problems 70 NOTE The HP Server tc2110 only supports HP 168 pin PC 133 133 MHz 3 3V unbuffered ECC SDRAM DIMMS The memory modules used for the HP Server tc2110 are DIMMS 1 DN pr Gm Review the troubleshooting checklist from this manual before you continue If memory problems are being experienced power the HP Server off and on gracefully This performs a cold restart
102. ot method 44 HP Diagtools Utility 43 HTML browser tool 44 NOS drivers 43 operation methods 43 110 Windows method 43 HP Toptools 54 I IDE HDD cable 106 inrush current allowing for 6 installing additional memory 29 DIMMs 29 Internal SCSI Cable 106 IRQ settings automatically assigned 37 K keyboard 41 problems 68 keyboards part numbers 107 L LAN port connectors 13 LED indicator Drive activity 2 power 2 sleep state 2 LEDs front panel 2 lighter fluid 58 lost clusters 69 lower bezel LEDs 2 M maintenance 57 mass storage installation 19 mass storage devices boot device priority 21 memory installation 29 installation guidelines 29 problems 75 Mini DIN Connectors 9 monitor video connection 41 monitor port 3 mouse 41 mouse problems 68 N Network Interface Card 75 problems 75 NIC 75 embedded 75 problems 75 NIC embedded problems 75 Index 0 Order Assistant 29 P parallel port connectors 10 parts list 105 PCI boards full length 41 software drivers 41 PCI boards plastic extension 41 PCI slots 36 five 32 bit slots 36 location 38 ports keyboard 3 LAN port 3 mouse 3 two USB 3 ports external SCSI 3 keyboard 41 mouse 41 parallel 3 printer 3 rear panel 3 serial ports 41 USB 41 video 3 41 POST failure 59 power none 59 problems 63 power cord arching effect 42 part numbers 107 power management Sleep States 6 Pow
103. ot support power supply upgrades Power supply installation information is only intended to assist with the replacement of a defective power supply unit For your safety only replace your power supply unit with the one provided by HP Support Services Powering Up the Server 1 Turn on power to the monitor connected to the HP Server Turning on the monitor first ensures that video output auto configures properly as the server boots up For information about connecting the monitor see Connecting Peripheral Devices in Chapter 3 2 Ensure that the Input Voltage selector switch is set for the correct input voltage 3 Press the Power button on the lower front bezel See Figure 1 1 When you press the power button on the front bezel the Server powers up and loads the operating system The system runs a set of Power On Self Tests POST during this process For details refer to Chapter 8 Configuring the HP Server and Chapter 9 Troubleshooting Chapter 1 Controls and Indicators Powering Down the Server 1 Make sure that you have exited all applications 2 Use the shut down command in your operating system s Start menu for Windows NT 4 0 and Windows 2000 and Windows XP operating systems 3 When prompted press the power button on the HP Server WARNING The power supply will continue to provide standby current to the Server until the power cord is disconnected from the rear panel If you want to force the HP Server to sh
104. over 60 Chapter 6 Maintenance and Troubleshooting 3 To clear the CMOS memory set the configuration switch 5 to the ON position Configuration and Password Switch Location Switeh 1Lpoation Power on the HP Server tc2110 A message indicates that the configuration has been cleared Power down the server Set the CMOS switch to the OFF position Replace the cover and power on the server On boot press F2 to enter the system BIOS Setup Utility Make any necessary changes then press F10 to save and exit Operating System Not Found Message Appears At the end of POST if the HP Server states Operating System Not Found check the following 1 5 Check for a non bootable diskette in the flexible disk drive If found remove the diskette from the disk drive Check for a tape in the tape drive If found remove the tape cartridge from the drive Power on the HP Server If the message still appears reboot the HP Server and when prompted enter the system BIOS Setup Utility and check that the device boot order is correct If a disk array controller is being used and the NOS is installed on a hardware array container verify that the array container is in an optimal state by accessing and checking the disk array controller s setup utility during startup Boot to a DOS boot disk and check the partitions to make sure the primary partition 1s active If the problem persists contact the HP Customer Support Cente
105. p T EG a Ef Switches Internal L speaker not used i pere pa Status panel PCI slot 2 SCSI card LED PCI slot 3 USB not used Figure 9 1 System Board Components Connectors 107 Index A accessory boards removing 91 replacing 92 acetone 58 ACPI Advanced Configuration and Power Interface 6 Advanced Configuration and Power Managment Interface 2 Advanced Configuration and Power Interface ACPI 6 ammonia 58 anti static wrist strap 77 arching effect power supply 42 B backup tape drive replacing 81 battery problems 66 removing 95 replacing 96 benzene 58 bezel upper front 15 bezel upper replacing 18 BIOS clearing configuration 51 BIOS recovery 60 BIOS Recovery 61 BIOS reset 60 BIOS settings ACPI features 46 IDE master slave 45 system fan speed 3 BIOS update 60 BIOS Update 61 boot device priority boot order 21 boot from CD ROM HP Diagtools Utility 57 boot order boot device priority 21 default 21 modifying 21 slot location 37 boot order IDE boot drive 21 37 38 CD ROM 21 37 flexible disk drive 21 37 PCI slot order 21 37 boot order SCSI CD ROM 21 38 flexible disk drive 21 38 PCI slot order 21 38 SCSI devices 21 38 boot priority slot location 37 C cables 28 Cables and Part Numbers 106 cage HDD removing 84 CD ROM eject hole 69 problems 69 removing 27 79 replacing 27 80 chassis fan removing 96 replacing 97
106. p tape drive from the shipping container Make any settings required by the HP backup tape drive documentation 77 Chapter 7 SO 00 xo Replacing Parts The SCSI backup tape drive should not be terminated but if it is remove the termination jumper The default SCSI address for HP backup tape drive is normally set to ID address 3 Attach the backup tape drive to third mounting tray using the four screws on the sides of the tray The optional HP SureStore DAT 24i backup tape drive normally comes with 574 inch mounting brackets installed on the tape drive If not follow the instructions provided with the tape drive to connect the 51 4 inch mounting brackets to the tape drive before installing the tape drive into the third drive tray Guide the backup tap drive tray into the chassis opening with the cable connectors toward the rear of the chassis At the rear of the backup tap drive tray carefully connect the power and data cables The optional HP backup tape drive comes with a 50 to 68 pin adapter to connect to a 68 pin SCSI cable used for connection of backup tape drive Replace the upper bezel Replace the left side cover Replace the external cables and power cord Power on the Server as described in Chapter 1 Controls and Indicators Removing a Hard Disk Drive Tray Mounted This procedure is used to remove the third hard disk drive HDD mounted in the fourth shelf 78 1 If the Server is operating power
107. pectively The first four mass storage shelves may also be referred to as common trays or drive trays See Figure 3 5 e IDE Devices o The embedded IDE controller is an Enhanced IDE dual channel controller and provides two connectors IDE 1 and IDE 2 for IDE devices Refer to System Board Layout in Chapter 9 Specifications o TheIDE CD ROM uses one connector on the cable from the IDE 2 connector leaving one connector for an optional third hard drive or IDE device on the IDE model The CD ROM is configured as the master device unless a third HDD is installed which should be configured as the master device For the SCSI model the second IDE 2 connector could be used for any additional IDE device such as IDE hard drive o The primary IDE connector IDE 1 and cable is used for the first or standard hard IDE drive and the second optional hard drive but this cable is not provided for the SCSI model The bundled IDE CD ROM and hard disk drive were put on separate IDE connectors to improve performance e SCSI Devices o Use only low voltage differential LVD SCSI devices o Do not use high voltage differential HVD SCSI devices in the Server or damage to the controller and other devices may occur 20 Chapter 3 Installing and Configuring o Ensure that the SCSI devices you install do not have terminations installed The SCSI drives are connected to a terminated cable and do not require termination on the SCSI drive
108. perly Make sure the cable pins are not bent 6 Try a known good cable 7 Ifthe printer s parallel date cable is plugged into the HP Server after the server is on reboot the HP Server 8 Examine the printer for a paper jam 9 Run the printer self test Refer to the printer s manual for instructions 10 Ensure the correct port setting when configuring the printer 11 Run the system BIOS Setup Utility 4F25 on POST when prompted to verify the I O port status Make sure it is not disabled 12 Test another peripheral from the HP Server s parallel port to ensure functionality If the printer still does not work contact the HP Customer Support Center for further assistance The Keyboard Does Not Work NOTE Use only an HP Approved Keyboard as others may not work correctly If the keyboard does not work or a character is not displayed when a key is pressed 1 Ensure that the keyboard is not locked if the HP Server has this feature 2 Ensure that the keyboard cable connections at the rear of the HP Server and at the back of the keyboard are secure NOTE Make sure the keyboard is plugged into the keyboard port and not into the mouse port in the back of the server 3 Ifthe KVM switchbox is used with this HP Server remove the keyboard and plug the keyboard directly into the keyboard port of the HP Server 4 Try replacing the keyboard with a known good keyboard and then reboot the HP Server 5 If there is a keyboard ex
109. r except where noted Parts Identification NOTE The part numbers listed below were available at the time of publication Part numbers may change after publication Order parts by the number listed below HP s parts price list database will generally contain a reference to the revised part number If a system board needs to be replaced remove processor modules DIMMs or adapter boards and transfer these to the new board Ensure all jumper and switch settings on the old board are transferred to the new board Item Description Replacement Exchange No 1 Top Cover A7777 40008 2 Right Side Cover not removable Not available 3 Upper Front Bezel P5498 63004 4 Filler Panel 574 with vents P4648 63006 5 Lower Front Bezel P5498 63005 6 Control Cable Kit 5065 8930 7 Left Side Cover P5498 67003 8 Chassis Not available 9 FDD Flexible disk drive tray D2035 60293 10 Flexible disk drive 3 1 2 inch D2035 60293 11a CD ROM Drive 48x IDE D4348 60003 11b DVD Drive 16x 40x P4388 63006 P4388 69006 12 14 CD ROM Tray 13 Tape Drive SureStore DAT24I Optional 14 12 Backup Tape Drive Tray 15a Hard Disk Drive 40 GB 7200 RPM IDE model P7678 67001 P7678 69001 15b Hard Disk Drive 80 GB 7200 RPM IDE model P7679 67001 P7679 69001 15c Hard Disk Drive 18 GB 10K RPM SCSI model P1167 63001 P1167 69001 15d Hard Disk Drive 36 GB 10K RPM SCSI model P1169 6
110. r for further troubleshooting assistance 61 Chapter 6 Maintenance and Troubleshooting Server Stops or Hangs While Starting Up Typically if the HP Server hangs before the end of POST completes the problem is possibly a hardware problem or failure If the HP Server hangs after POST completes the problem is possibly due to an incorrectly configured or corrupt driver operating system application program or a media disk drive error If the HP Server stops working or hangs starting up l Review the Troubleshooting Checklist at the beginning of the chapter before continuing 2 Try to verify exactly where the HP Server is stopping during POST For example is the HP Server stopping at the memory count or on a SCSI controller Look for any error messages and listen for any beep codes and make note of them for further assistance in troubleshooting the problem 3 If the failure persists verify there is not a hardware problem by running HP DiagTools If the problem persists contact the HP Customer Support Center for further troubleshooting assistance Power Problems NOTE The HP Server supports the ACPI Advanced Configuration and Power Management Interface standard which is a key component of a NOS s directed power management The supported features are only available when an ACPI compliant NOS is installed on the Server Refer to Chapter 1 in this manual BEFORE doing any further troubleshooting to verify that the HP Server tc2110
111. r the HP Server tc2110 connect to HP s support web site http www hp com Accessory Boards The system board in the HP Tower Server tc2110 provides one AGP video card installed and three PCI slots P1 through P3 32 bits at 33 MHz bus speed Some PCI slots may come with pre installed boards The SCSI model requires the first slot P1 for the SCSI controller board Tested PCI Boards For a list of tested PCI boards check for compatibility in the Hardware Tested Products list for the HP Server tc2110 under the Technical Support topic for the specific NOS used in the Server at HP s web site http www hp com CAUTION Some accessory board outputs may exceed U S National Electrical code NFPA 70 Class 2 or limited power source limits and must use appropriate interconnecting cabling in accordance with the National Electrical Code NOTE All Hewlett Packard accessory boards comply with the U S National Electrical code NFPA 70 Class 2 36 Chapter 3 Installing and Configuring Tools Required These tools may be needed for preparing the accessory boards for installation in the Server e Torx T 15 screwdriver e inch flat blade screwdriver e An anti static service kit 3M 8501 8502 8503 or equivalent This kit includes a static dissipating work surface a chassis clip lead and a wrist strap Guidelines The following sections provide the guidelines necessary to install the PCI accessory boards into the Server
112. rather than a warm restart by doing a CTRL ALT DELETE Verify that all the DIMMS are HP DIMMS Verify that all the DIMMS are the correct HP DIMMS for this particular HP Server Verify that all the memory is counted during the Power On Self Test POST Run the HP DiagTools memory test Chapter 6 Maintenance and Troubleshooting CAUTION Wear an anti static wrist guard when working inside the HP Server If the problem persists 1 Power off the HP Server unplug the power cord from the power source and remove the left side cover 2 Locate and reseat the memory modules 3 Plug the power cord back into the power source and power on the HP Server 4 Verify that all the memory is counted during the Power On Self Test POST If the problem still persists 1 Power off the server and unplug the power cord for the power source 2 Remove all but one DIMM 3 Plug the power cord back into the power source and power on the HP Server 4 Ifthe error is not present power off and unplug the server then add another DIMM continuing this process until all the DIMMS are installed or a failure occurs 5 Verify the failure by reinstalling the DIMM by itself and attempt to duplicate the error 6 Try the faulty DIMM 1n another memory slot to confirm that the slot is not defective 7 Replace the defective DIMM Contact the HP Customer Support Center for further troubleshooting assistance if needed Network Interface Card embedded or PCI Proble
113. rear of the back up tape drive The SCSI data and power cables for the tape drive should already be routed to the tape drive If not locate the free SCSI and power connectors and route to the tape drive NOTE The slower speed of the tape drive may slow disk access time for the Ultra 160 SCSI 10 11 drives You may need to install a second SCSI controller board to control the backup tape drive separately from the Ultra 160 SCSI drives You may use the internal SCSI cable provided with the second SCSI controller board to connect to the tape drive Replace the upper bezel and the left side cover Replace the external cables power cord and then restore power to the Server The SCSISelect Utility automatically detects the new SCSI backup tape drive but you should check the SCSISelect settings and make changes as necessary Chapter 3 Installing and Configuring Extra Screws Figure 3 11 Installing the Optional Backup Tape Drive Memory Modules The main memory for the HP Tower Server tc2110 is implemented using three memory slots on the system board and it supports up to 1 5 GB 512 MB x 3 of memory The Server only supports HP 168 pin PC 133 133 MHz 3 3V unbuffered ECC SDRAM DIMMs and ships with at least one 128 MB DIMM installed NOTE Use only memory modules provided for your HP Server model The use of other memory modules is not supported Install only 128 MB 256 MB or 512 MB unbuffered ECC SDRAM modul
114. rom the system board connector and all the mass storage devices 5 Remove the power supply a Remove the four outside screws securing the power supply You may need a flat blade screwdriver to remove the four screws b Remove the screw securing the power supply on the inside of the server WARNING To prevent the power supply from falling support the power supply with your hands when you disconnect the screw securing the power supply on the inside the chassis The power supply is heavy and could hurt you or damage components on the system board c Slide the power supply out of the chassis while you support it with your hands 90 Chapter 7 Replacing Parts Figure 7 17 Removing the Power Supply Replacing the Power Supply 1 Insert the new power supply and replace the screw securing it on the inside of the chassis Replace the remaining screws securing the power supply Reconnect all internal power supply connectors Replace the left side cover Replace the external cables and power cord Select the correct voltage setting for your country ND t KR WW Power on the Server as described in Chapter 1 Controls and Indicators Battery Removing the Battery 1 If the Server is operating power down the Server Refer to Chapter 1 Controls and Indicators for instructions 2 Disconnect the power cord and any external cables connected to the Server If necessary label each one
115. ror Bookmark not defined Embedded Network Interface Card Problems sessssss Error Bookmark not defined Network Interface Card Installed Problems sseesesse Error Bookmark not defined Replacing Parts irent tern tempu then Rxn te Rua AAEE AS aa DXN RR RE E RRR ene NER ame uas 73 Safety InrormalloN a o code eet oe tied n ede ee o eed 73 Service Tools Required inpr ete ete ede t te n ANING NG GA eiie 73 Mass Storage Devices ULA AG ee den soutien ue Dada ree dva ne daa reda a ne ia ane da addu 74 Removing the Flexible Disk Drive 11111111111111 AA ntn anstehenden 74 Replacing the Flexible Disk Drive nente netten nen tnnt ihnen nnne ne nnn nnns 75 Removing WTE CDROM ics ite eet eec ttes 75 Replacing the CD ROM zin diee ELM 76 Removing a Backup Tape Drive 07772 2700000 aa anaa nananana nG GONG GANAN KG GN eene nennen nennen nennen nnn nennen n nnn 77 Replacing a Backup Tape Drive sssssssssssssssssesssseseeeee eren enne r ennt nennen nnn 77 Removing a Hard Disk Drive Tray Mounted ssssssseeeeneeenee nennen 78 Replacing a Hard Disk Drive Tray Mounted sssssseeeeeene eene 79 Removing a Hard Disk Drive Drive Cage Mounted ssssse eene 80 Replacing a Hard Disk Drive Drive Cage MounteQ seen emen 81 DIMMS E E E E E T E A E E E abate abdstneaa tances A 81 Removing DIMMS i eit
116. rrow key to select Main from the menu bar at the top of the screen 46 Chapter 3 Installing and Configuring Once in the Setup Utility the menu bar appears at the top of the screen The menu choices are Main Advanced Security Boot Power and Exit The Main menu is the default menu and should be the highlighted selection at the left of the menu bar when the Setup Utility first opens 3 If necessary use the up arrow key to move to the System Time field The System Time field actually consists of three sub fields enclosed in brackets xx xx xx Hour to the left 24 hour clock minutes in the middle and seconds to the right 4 Type in the value for Hour and press Enter to move to the minute field 5 Type in the value for Minutes and press Enter to move to the second field 6 Type in the value for Seconds and press Enter The cursor moves back to the Hour sub field 7 Scroll to System Date field to enter the system date in the field Enter the dates in the System Date field in the same way you entered the time in the System Time field The System Date field has three separate sub fields for month day and year enclosed in brackets xx xx xxxx 8 Type in the value for Month and press Enter to move to the day field 9 Then type in the value for Day and press Enter to move to the year field 10 Type in the value for Year using all four digits and press Enter The cursor moves back to the Month sub field 11 Use the
117. rs onto the Server or load the drivers directly from the HP Startup CD ROM onto the Server Refer to the Welcome menu on the HP Startup CD ROM Diagtools This utility provides an easy to use hardware diagnostic for Server verification burn in and rapid troubleshooting It is launched from the CD ROM when the HP Startup CD ROM is used to boot the server in DOS NOTE HP recommends using the HP Diagtools Utility to verify all Server functions are operating correctly after completing all the configuration topics The HP Diagtools Utility also generates a text file containing the hardware detected and the Diagtools test results This text file called a support ticket should be saved to a diskette and used for future reference especially by your support provider The HP Diagtools Utility will start automatically when the HP Startup CD ROM is booted in the HP Server in DOS BIOS Setup Utility 44 Use the BIOS Setup Utility to configure items in the BIOS using the following menus e Main e Advanced e Security e Boot e Power e Exit Chapter 3 Installing and Configuring Accessing the Setup Utility 1 Turn on the monitor and the HP Server If the HP Server is already turned on save your data and exit all programs then restart the server 2 Press F2 while the startup logo 1s displayed at the bottom of the screen If you fail to press F2 in time and the startup process continues you will need to restart the HP Server so th
118. rted correctly 6 Repeat Steps 1 5 to install all of the remaining DIMMs for your memory configuration 7 Replace the left side cover 8 Replace the external cables and power cord 9 Power on the Server as described in Chapter 1 Controls and Indicators If the DIMMs are not seated properly you may get a blank screen NOTE Most DIMMs are dimensionally identical so if you have two or more DIMMs installed you may verify all DIMMs are seated by sliding a straight edge a pen for example across the top edges and verify it remains in continuous contact with all of the DIMMs Processor Use the procedures in this section to remove and replace the heat sink cooling fan and the processor CAUTION Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure the metal of the wrist strap contacts your skin Removing the Heat Sink and Cooling Fan 1 If the Server is operating power down the Server Refer to Chapter 1 Controls and Indicators for instructions 2 Disconnect the power cord and any external cables connected to the Server If necessary label each one to expedite re assembly 83 Chapter 7 Replacing Parts 3 Remove the left side cover WARNING The power supply will continue to provide standby current to the HP Server until the power cord is disconnected from the AC power source 4 Lay the Server on its side components showing 5 Disconnect th
119. s This chapter describes the removal and replacement procedures for the user serviceable components in the HP Tower Server tc2110 NOTE The HP Server tc2110 is highly customer serviceable All major parts are easily accessible and replaceable Safety Information Follow the procedures listed below to ensure safe handling of components and to prevent harm to both you and the server e Usean anti static wrist strap and a grounding mat such as those included in the Electrically Conductive Field Service Grounding Kit HP 9300 1155 e Handle accessory boards and components by the edges only Do not touch any metal edge connectors or any electrical components on accessory boards e Handle accessory boards and components by the edges only Do not touch any metal edge connectors or any electrical components on accessory boards e Do not wear clothing subject to static charge build up such as wool or synthetic materials WARNING Hazardous voltages are present inside the server Always remove AC power from the processor and other associated assemblies while working inside the unit Serious injury may result if this warning is not observed Service Tools Required Service of this product may require one or more of the following tools e Electrically Conductive Field Service Kit P N 9300 1155 e CE Peripheral Exerciser Disk Kit 45935 63210 e Datacomm Test Hood 9 pin 24540 60010 e Datacomm Test Hood 25 pin parallel 24540 60011
120. s during the boot process of the HP Server tc2110 providing the video display and supporting circuitry are functioning The following is an example of a post error message Error message 1 of 1 Error code 0103 Keyboard not detected Keyboard error Some POST error messages include recommendations for troubleshooting or require that you press Enter to display recommendations NOTE Do not remove or replace parts until you have reviewed the troubleshooting checklist in Chapter 6 Troubleshooting Beep Codes If the POST routines cannot display messages when an error occurs before the video display is initialized the HP Server emits a buzzing sound followed by a series of beeps If you get a blank screen on boot but hear beeps count the beeps and refer to the table below to interpret their meaning If you miss the beep code turn off the HP Server press the on off power button for five seconds or more and then listen for the signal again Number of Beeps Meaning 0 System OK If there is a buzzing sound e Ifyou push the power button for more than 5 seconds this is normal there is no error e The power button may be stuck If there is no buzzing sound the server has no power This could mean e Server is not connected to power e Power supply failure e System board failure Processor absent not correctly connected or ZIP socket not closed Power supply is in protected mode
121. s not the source of Server problems This allows the user to eliminate hardware as the cause of the problem and to focus on operating system configuration parameters network connections and application software configuration parameters as the source of the problem If hardware problems are confirmed the diagnostic software program can sometimes detect and diagnose the system or specific Server component causing the problem In addition diagnostic tools can capture information that allows support personnel to quickly assess the condition of the Server In order to be effective diagnostic software tools must be used in the context of a wider troubleshooting procedure HP Diagtools Capabilities HP Diagtools for HP Servers is a set of off line diagnostic tests including tests for system and processor components memory and storage elements ports and input output devices Diagtools is supplied on the HP Startup CD ROM The HP Diagtools Utility is run from the Startup CD ROM which is a bootable CD ROM when inserted into the CD ROM drive and the Server is rebooted A basic suite of tools checks key Server components and a menu of advanced tests is available for in depth testing Diagtools has the ability to test the following components e System board e Processor e Memory modules e Hard disk drives HDD e Flexible disk drive FDD e Keyboard e Parallel ports e CD ROM drives e Video monitor Diagtools is an off line diagnostic Off
122. side Refer to Opening and Closing the HP Server earlier in this chapter Lay the Server on its side with the components up Open the retaining latches Lift the DIMM completely away from the slot Place the DIMM in its anti static container Repeat Steps 5 7 for as many DIMMs as you need to remove NO GO Oy SO onm When you have completed removal and installation of DIMMs as required close the Server and restore power Processor The procedures listed here for removing and replacing a processor and its heat sink cooling fan are the same for all of the processors used in this HP Server 32 Chapter 3 Installing and Configuring CAUTION Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure the metal of the wrist strap contacts your skin Removing the Heat Sink and Cooling Fan 1 If the Server is operating power down the Server Refer to Chapter 1 Controls and Indicators for instructions 2 Disconnect the power cord and any external cables connected to the Server If necessary label each one to expedite re assembly WARNING The power supply will continue to provide standby current to the HP Server until the power cord is disconnected from the AC power source Remove the left side cover Lay the Server on its side components showing Disconnect the cooling fan power cable from the connector on the system board gw UM doc Remove the screws
123. sk drive from its protective bag and check or set the following items a Check for bent pins on any of the connectors and carefully straighten any bent pins b If mounting a third SCSI hard drive ensure that it 1s not terminated and set the SCSI ID jumper for address ID 2 Refer to the documentation provided with the hard drive 25 Chapter 3 Installing and Configuring NOTE If the hard disk drive HDD you are planning to install already has a mounting tray attached you must remove it from the tray 6 Install the hard disk drive as described below a Place the hard disk drive into the tray and use the screws provided to secure it to the tray from the bottom b Insert the hard disk drive assembly into the fourth shelf See Figure 3 9 The tabs should snap into place when the drive is pushed all the way into the fourth shelf Extra Screws Figure 3 9 Installing a Disk Drive Tray Mounted 7 Connect the data cable to the hard drive as described below o If mounting a third IDE hard drive connect the secondary IDE 2 cable to the hard drive o If mounting a third SCSI hard drive connect the SCSI cable to the drive and ensure all SCSI drives are connected to the SCSI cable There are five connectors on the standard SCSI cable with four of the connectors intended for the three hard disk drives and one optional backup tape drive The standard SCSI cable has a terminator at the end of the cable
124. ssembly 3 Remove the side cover and lay it aside Refer to Opening and Closing the HP Server earlier in this chapter WARNING The power supply will continue to provide standby current to the Server tc2110 until the power cable is disconnected 4 Lay the Server on its side components showing for the best access to the DIMM slots CAUTION The memory modules DIMMs are sensitive to static electricity and can be easily damaged by improper handling Do the following when handling the accessory kit Leave the memory module in the anti static container until you are ready to install it Always use an anti static wrist strap and a grounding mat Before you remove a memory module from the anti static container touch a grounded unpainted metal surface on the HP Server to discharge static electricity 5 Locate the DIMM slots and select a DIMM slot for installation See Figure 3 12 DIMMs may be installed in any combination in any slot but HP recommends starting at slot 1 and filling the slots in order with the largest size first in slots 1 2 and 3 30 Chapter 3 Installing and Configuring OQ Odhthd a O m d EH NG EG e 5 O Ed ao ff v af oe P O eros Ic J bsa n O RABABABARR Q 88288 8888888888 Figure 3
125. t of its retainer before lifting it out of the chassis to remove the slot cover latch 4 Select the desired accessory slot cover slide the top of the slot cover away from the chassis and then lift it up and out of the chassis as shown in the following illustration 5 Slide the accessory board into the desired PCI slot and then press down to seat the board 6 Ensure the accessory board is seated properly in the PCI slot Slot Cover g ZZ LP SS Figure 7 15 Removing the Slot Cover Figure 7 16 Inserting an Accessory Board 7 Replace the slot cover latch to ensure the accessory board is held in place 89 Chapter 7 Replacing Parts 8 Replace the left side cover 9 Replace the external cables and power cord 10 Power on the Server as described in Chapter 1 Controls and Indicators Once the accessory board is installed you may need to install or update software drivers The drivers for the new board are either part of your existing Server software or provided on a flexible diskette or CD ROM included with the accessory board Power Supply Removing the Power Supply 1 If the Server is operating power down the Server Refer to Chapter 1 Controls and Indicators for instructions 2 Disconnect the power cord and any external cables connected to the Server If necessary label each one to expedite re assembly 3 Remove the left side cover 4 Disconnect the power cables f
126. tender cable make sure the connection is secure or remove the extender and plug the keyboard directly into the HP Server If the problem persists contact the HP Customer Support Center for more troubleshooting steps before replacing any parts The Mouse Does Not Work The HP Server automatically detects a mouse when one is installed If the mouse or other input device is not working check the following 1 Verify that the mouse cable is properly and securely connected to the HP Server or KVM switch box 2 Ifa KVM switch box is used with this HP Server remove the mouse and plug the mouse directly into the mouse port on the HP Server 65 Chapter 6 Maintenance and Troubleshooting NOTE Make sure the mouse is plugged into the mouse port and not the keyboard port 3 Ensure that the mouse port does not have a resource conflict with another device Use the system BIOS Setup Utility F2 to check 4 Ensure that the correct mouse driver has been installed onto the boot drive Refer to the mouse installation manual or the operating system manual 5 Replace the mouse with a known good mouse If the problem persists the system board may need to be replaced Contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts Flexible Disk and Flexible Disk Drive Problems If the HP Server cannot boot from write to or format a flexible disk do the following 1 Try booting from a known good fle
127. the SCSI boot controller s BIOS is enabled Check this from the SCSI Setup Utility To access this utility enter CTRL C when a Symbios controller banners on POST or CTRL A when an Adaptec controller banners on POST 3 Determine what the boot order is for the HP Server To verify that the SCSI boot controller board is in the correct position in the boot order enter F2 on POST to access the system BIOS Setup Utility The boot order can be viewed and changed from this utility If necessary change the slot 1f applicable that the SCSI controller is in to change the location in the boot order 4 Ifthe problem persists a Clear CMOS and flash the system BIOS See instructions previously in this chapter on the proper procedure to do this b Repeat step 3 5 f you installed more than one SCSI controller try disabling the BIOS on all other SCSI controller except for the SCSI boot controller This lets the SCSI BIOS for the boot controller load and prevents conflicts with other SCSI controllers If necessary remove all the other SCSI controller boards except the SCSI boot controller until the issue is resolved Contact the HP Customer Support Center for further troubleshooting assistance A SCSI Controller Does Not Work At Initial Installation Many SCSI controller problems are caused by an incorrect configuration rather than by faulty hardware If the SCSI controller does not work after installation do the following 1 Verify the SCSI
128. the Server If necessary label each one to expedite re assembly Remove the left side cover Disconnect the data and power connectors from the drive Press and release the retaining clips at the side of the drive cage gy wwe ode o Slide the drive out of the drive cage Do not remove drive cage from chassis Retaining Clips NANA Ci Figure 7 6 Releasing the Retaining Clips 7 Remove the four screws to remove the rails from the drive 8 Place the removed drive in an anti static bag for protection 80 Chapter 7 Replacing Parts Replacing a Hard Disk Drive Drive Cage Mounted NOTE If the hard disk drive HDD you are planning to install already has a mounting tray attached you must remove it before you can install the drive into the drive cage 1 Set the jumper on the back of the drive to CS Cable Select Refer to the hard disk drive documentation for detailed instructions 2 Align and screw the rails to the new drive Use the shoulder screws located above the drive cage 3 Slide the HDD into the drive cage opening Figure 7 7 Attaching the Rails 4 Connect the power and data cables to the disk drive For the IDE model use the two connectors on the primary cable IDE 1 to connect the IDE drives The secondary cable IDE 2 is intended for the IDE CD ROM and an optional IDE device shelf 3 or third drive shelf 4 For the SCSI model use the SCSI cable which has
129. the USB port is supported for printers scanners and external modems Chapter 2 68 Pin LVD SCSI Port Connector Low Voltage Differential Pin 1 LVD SCSI Connector Male OOOOOOOO0O0O000000000000000000000000 0000000000000000000000000000000000 Pin 68 68 Pin SCSI Port Connector Shown as pin matching Pin Number Signal Pin Signal Description Number Description 1 DB 12 35 DB 12 2 DB 13 36 DB 13 3 DB 14 37 DB 14 4 DB 15 38 DB 15 5 DB P1 39 DB P1 6 DB 0 40 DB 0 7 DB 1 41 DB 1 8 DB 2 42 DB 2 9 DB 3 43 DB 3 10 DB 4 44 DB 4 11 DB 5 45 DB 5 12 DB 6 46 DB 6 13 DB 7 47 DB 7 14 DB P0 48 DB P0 15 Ground 49 Ground 16 DiffSens 50 Ground 17 TermPwr 51 TermPwr 18 TermPwr 52 TermPwr 19 Reserved 53 Reserved 20 Ground 54 Ground 21 ATN 55 ATN 22 Ground 56 Ground 23 BSY 57 BSY 24 ACK 58 ACK 25 RST 59 RST 26 MSG 60 MSG 27 SEL 61 SEL 28 CD 62 CD 29 REQ 63 REQ 30 HQ 64 IQ 31 DB 8 65 DB 8 32 DB 9 66 DB 9 33 DB 10 67 DB 10 External Connectors 11 Chapter 2 Pin Number Signal Pin Signal Description Number Description 34 DB 11 68 DB 11 External Connectors 50 Pin Narrow SCSI Port Connector Accessory Board Position 25 Position 1
130. those in the rack If the HP Server is not powering on unplug the AC power cords and wait 20 seconds then plug the AC power cords in again and restart the HP Server Check for normal operation Verify that all cables and boards are securely plugged into their appropriate connectors and slots If the problem still persists Chapter 6 Maintenance and Troubleshooting 10 Simplify the HP Server s configuration The minimum required e Monitor e Keyboard e Mouse e hard drive may need to disconnect for hardware troubleshooting e CD ROM and Flexible disk drive may need to disconnect for hardware troubleshooting 11 Reconnect the power cords and power on the HP Server If operational power back down and reinstall one component at a time and power on the HP Server after the installation of each component to try and determine which component is causing the problem If the problem persists call the HP Customer Support Center for further troubleshooting assistance BIOS Reset Update Recovery Should you experience compatibility or stability issues with the HP Server HP recommends starting the troubleshooting by first updating the system BIOS which may fix the current problem If the BIOS has become corrupt it is possible to perform a BIOS reset recovery or update to correct the condition A BIOS update recovery diskette is created when the most current BIOS is downloaded from the HP Web site to be used in flashing the BIOS on the server
131. to expedite re assembly 3 Remove the cover WARNING The power supply will continue to provide standby current to the HP Server until the power cord is disconnected from the AC power source 4 Lay the Server on its side components showing for better access to the battery especially when it is released from the socket 5 If necessary remove any accessory boards or SCSI cables that prevent access to the battery socket 91 Chapter 7 Replacing Parts 6 Insert a small flat blade screwdriver or similar tool between the battery and spring latch See Figure 7 18 7 Push the spring latch away from the battery to release it and remove the battery Figure 7 18 Removing the Battery Replacing the Battery 1 Insert the new battery with the positive sign facing out and ensure that it is seated completely Ensure the retaining latch is in place and holds the battery firmly 2 If necessary replace any accessory boards or SCSI cables removed to allow access to the battery socket 3 Replace the left side cover 4 Replace the external cables and power cord 5 Power on the Server as described in Chapter 1 Controls and Indicators 6 Press F2 during the boot process to enter the BIOS Setup Utility and change the BIOS settings Chassis Fan Removing the Chassis Fan The chassis fan is mounted at the rear of the chassis WARNING Before removing the cover s always disconnect the power cords and unplug telephone cables
132. tup CD ROM The CD ROM should auto start but if it does not start it by opening the Startup htm file found at the root level of the Startup CD 43 Chapter 3 Installing and Configuring To use the Startup CD ROM on a Windows PC you must have an HTML browser tool like Microsoft Internet Explorer 4 x or Netscape Navigator version 4 x or greater to view the HTML format e DOS Boot method This method allows you to boot the HP Startup CD ROM as a bootable CD ROM and launch HP Diagtools Utility directly from the CD ROM in DOS NOTE The NetWare NOS installation contains a known software error not product specific that does not allow you to boot from CD ROM To work around this problem boot from a DOS diskette and create a bootable DOS partition on the drive Contents of the HP Startup CD ROM The HP Startup CD ROM contains the following drivers and utilities e NOS Drivers IDE SCSI NIC Video for all supported NOSs on the HP Server tc2110 IDE and SCSI models e Diagtools Utility e BIOS Flash Utility NOS Installation The instructions for manually installing your specific network operating system NOS and the respective NOS drivers are provided in the HP Server tc2110 NOS Installation Guide The HP Server tc2110 NOS Installation Guide will help you when creating and copying the appropriate drivers NOS IDE SCSI NIC and Video onto the required diskettes In some cases you will use the diskettes to load the appropriate drive
133. upports up to 1920 x 1200 at 16 7M colors For more information refer to Video Display Modes in this chapter SCSI SCSI model only single channel Ultra 160 SCSI cable 3 connectors Ultra 160 SCSI LED cable Two Serial ports one bi directional parallel port with ECP EPP high speed support PS 2 style mouse and keyboard connectors two USB ports supports USB printers external modems and mouse and keyboard but NOS dependant CD ROM Bundled CD ROM drive IDE interface 48x speed or faster Supports 16x40x max IDE DVD ROM drive DVD ROM Supports 60x40x max IDE DVD ROM drive 106 Chapter 9 Specifications System Board Layout Processor Heatsink amp Fan Chassis intrusion switch CPU fan connector System fan DIMM slots connector 1 2 3 Keyboard h Mouse m a Ohh ni EH 1Paralleland 3 zs na 2 Serial EH E BER 4 Connector 1 65 labeled P1 LAN E E 2 USB PSU Connector 2 labeled Ps3 8 en IDE Heatsink covering Intel 845 chipset I FDD AGP card slot ag i CD audio
134. ut down for example after the operating system has crashed press and hold down the power button for approximately 5 seconds Connecting Power to Multiple Server Configurations The HP Server temporarily draws a large inrush current when first connected to an AC power source This also occurs when the Server is in a standby mode power is turned off but the power cord is plugged into AC power The inrush current is much greater than the Server s normal operating current and generally the AC power source can handle the normal inrush current However if you install several HP Servers on one circuit precautions are necessary If there is a power failure and power is then restored all the servers immediately begin to draw inrush current at the same time If the circuit breakers on the incoming power line have insufficient capability the breaker may trip and thus prevent the servers from powering up When preparing your site for installation allow for the additional inrush current Refer to Chapter 9 Sleep States ACPI The HP Server supports the ACPI Advanced Configuration and Power Interface standard which is a key component of a NOS s directed power management The supported features are only available when an ACPI compliant NOS is installed on the Server The term sleep state refers to any of several reduced power consumption states in which normal NOS activity has ceased The Server supports several sleep states One of
135. without having to enter any password 5 A new Supervisor password can now be set from the system BIOS Setup Utility User Password If you need to reset the User password and you know the Administrator password perform the following steps 1 Restart the HP Server 2 During the boot process press F2 to start the system BIOS Setup Utility 3 Enter the Administrator password and once in the Setup Utility go to the Security menu 4 Scroll to the User Password field and press ENTER on SET USER PASSWORD 5 Enter the Administrator password as the old current password and press ENTER 6 Enter the new User password and press ENTER 7 Reconfirm the new User password and press ENTER This sets a new User password 8 Exit out ofthe Setup Utility and save the changes to save the new password NOTE If you have forgotten the Supervisor or the User your HP Server will function normally but you will not be able to access the system BIOS Setup Utility until the password dipswitch is moved and reset Clearing the BIOS Configuration NOTE It is recommended that the system s setup and configuration settings be noted before clearing the BIOS configuration as this will reset all settings back to the default The HP Server tc2110 system BIOS configuration CMOS may need to be cleared if the configuration has become corrupt or if incorrect settings were made in the BIOS Setup Utility 1 Power off the HP Server tc2110 2 Remove the left side c
136. xible disk 2 If there is a bootable CD in the CD ROM drive remove it By default the CD ROM drive is first in the boot order so if there is a CD ROM disk in the drive the HP Server will not boot to a bootable flexible disk 3 Select the system BIOS Setup Utility lt F2 gt on POST when prompted and verify the mass storage configuration is correct NOTE If for some reason the system BIOS Setup Utility cannot be accessed clear the CMOS See Clearing BIOS Configuration previously in this chapter Ensure the disk is not write protected Ensure that the disk drive is trying to be accessed Look for an activity light on the drive Try another flexible disk SX OO cem dB Boot to the HP Navigator CD and try creating a disk form the Diskette Library This will eliminate the NOS causing the problem since the Navigator is only using DOS Flexible Disk Drive Problems 1 Verify that the internal drive cables are securely attached and functional by inspecting the cables and reseating the connections at both ends 2 Ifthe cables are securely attached and the drive still does not work replace the cable with a known good cable Environmental problems result from e Radiated Interference sources include communications and radar installations radio TV broadcast transmitters and hand held receivers e Airborne contaminants Sources include dust smoke and ashes Steam from duplication equipment may result in intermittent disk errors
137. y boards Replace the external cover on the rear panel Place the cover over the ports and press to snap it in place Replace the left side cover Return the Server to the upright position Connect the power cord and any external cables to the Server Power on the Server as described in Chapter 1 Controls and Indicators Enter the BIOS Setup Utility and set the BIOS configuration Reboot the Server and verify the Server is operating correctly 95 8 Parts Identification Exploded View Covers and Bezels o SISID BOW BOW A DINIINAN QOQROODQ IA S aaa Canaan S Parts Identification Chapter 8 Exploded View Mass Storage Devices o GOLLL BOW D ON A DIINAN QOOOOOOD SII S S SIN SONIA SII ANG DONNA o NN NN o 98 Parts Identification Chapter 8 Exploded View Chassis Fan Power Supply and System Board 99 Chapter 8 Parts Identification Exploded View System Board Components 100 Chapter 8 Replaceable Parts List The items in this list and the corresponding item numbers in the respective Exploded Views apply to both models of the HP Serve
138. y that the DIMMs are correctly installed If a server configuration error is reported during the startup routine clear the CMOS memory as described in Chapter 6 Troubleshooting and restart the server e Press F2 to run Setup e Change settings as required e Choose the Exit option selecting Save Changes and Exit to save the new settings The server should reboot Clearing the CMOS and Passwords You may need to clear the BIOS configuration CMOS if the configuration has been corrupted or if incorrect settings made in the Setup Utility have caused error messages to be unreadable 1 Power down the Server Refer to Chapter 1 Controls and Indicators for instructions 2 Disconnect the power cord and any external cables connected to the Server If necessary label each one to expedite re assembly 3 Remove the left side cover 4 To clear the CMOS memory set configuration switch 5 to the ON position To clear passwords set configuration switch 6 to the ON position See Figures 4 1 and 4 2 5 Replace the left side cover and reconnect only the power cord 6 Power up the Server 51 Chapter 4 10 11 12 13 14 52 Diagnostics A message indicates that the configuration has been cleared Power down the Server and disconnect the power cord Remove the left side cover Set the CMOS Password switch to the OFF position to retain the configuration Replace the left side cover and reco

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