HP Scanjet 9000 Sheet-feed Scanner series User's Manual
Contents
1. The item might have something on it such as staples or self adhesive notes on the original that must be removed e Make sure the paper guides touch the edges of the original Clear jams from the scanner paper path To clear a paper jam 1 Open the scanner hatch F W F T E k 4 2 Remove the originals or any obstructions from the paper path 3 Remove any debris paper staples clips etc that you see in the paper path 34 Troubleshooting 4 Close the scanner hatch until it snaps into place 5 Reload the unscanned originals in the document feeder 6 Resume scanning Contact HP Support For support contact information see the printed Getting Started Guide that came with the scanner or see www hp com support Contact HP Support 35 Product accessibility and support Accessibility options on this scanner include an LCD Reader and the ability to enable and disable scanner buttons LCD Reader Control of the scanner buttons e Getting assistance LCD Reader The LCD Reader is software that outputs the status of the LCD on the scanner front panel to the computer monitor as the LCD changes The LCD Reader enables accessibility software tools to express what is being shown on the scanner front panel To use the LCD Reader follow these steps 1 On your hard drive navigate to C Program Files Common Files Hewlett Packard Scanjet and then to the 9000 directory 2 To open the program2. USB cable The USB cable is connected between the scanner and the computer e Use the cable that was included with the scanner Another USB cable might not be compatible with the scanner e Ensure that the USB cable is securely connected between the scanner and the computer e Ifthe USB cable is connected to a USB port on the front of the computer move it to a USB port on the back of the computer For additional USB troubleshooting information see www hp com support select your country region and then use the search tool to find USB troubleshooting topics Uninstall and then reinstall the HP Scanjet utilities If checking the scanner cable connections did not solve the problem the problem might have occurred because of an incomplete installation Try uninstalling and then reinstalling the HP Scanjet utilities 1 Press the Power switch to the off position and then disconnect the USB cable and power cable from the scanner Use the Add Remove tool in Windows Vista the Programs and Features tool from the Control Panel to uninstall the following items e ISIS TWAIN software HP Scanjet Enterprise 9000 Utilities Restart the computer Use the HP Scanning Software CD that came with the scanner to reinstall the HP Scanjet Drivers and Tools Reconnect the USB cable and power cable to the scanner and then press the Power switch to the on position Scanner initialization or hardware problems Check the USB connection C
3. double click hplcd exe Ef NOTE The LCD Reader is not able to display the LCD text when there is a USB connection error or the scanner is off Control of the scanner buttons 36 To prevent buttons from being pushed accidentally you can disable the buttons on the scanner front panel When the buttons are disabled you always start scans and copies from the computer using scanning software You can still press the Cancel amp button on the scanner front panel to stop a scan or copy To turn off the scanner buttons follow these steps 1 Open the HP Scanner Tools Utility 2 On the Profiles tab select the Disable front panel buttons check box To turn on the scanner buttons clear the Disable front panel buttons check box Ef NOTE You must have administrative privileges on the computer to change the setting of this check box Product accessibility and support Getting assistance In order to get the best results from your HP product please consult the following HP support offerings 1 rA Review the troubleshooting chapter in this guide See the HP online support website at www hp com support or contact your point of purchase HP online support is available to all HP customers It is the fastest source for up to date product information and expert assistance including the following features Online chat and email access to qualified online support specialists e Software firmware and driver updates for your
4. on after a scan turn off the scanner wait 30 seconds and then turn the scanner back on Scanner does not scan right away Make sure the scanner hatch is closed and that the power switch on the back of the scanner is in the on position Scanner scans only one side of a two sided page When scanning using the scanner buttons press the Scan Duplex H button When using a scan profile for a third party application verify that the application supports duplex scanning Scanned pages are missing at the scan destination When scanning pages that stick together are scanned as one item The hidden pages are not scanned Scanner operation problems 29 Chapter 5 The Misfeed Multipick Detection stops the scan if multiple pages are fed into the scanner at one time To enable the Misfeed Multipick Detection feature in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select ascan profile and then click Edit 3 On the Scan tab of the Profile Settings dialog box click Advanced Settings 4 On the More tab of the Properties dialog box select the Enable check box Scanned image is fuzzy Verify that the document original is not fuzzy Use the Kofax Virtual ReScan Software which shipped with your scanner to process the scanned data Such software cleans up the image and compresses the data Check for any obstructions in the scanner paper path and make sure the pape
5. product e Valuable product and troubleshooting information for technical issues e Proactive product updates support alerts and HP newsletters available when you register your product HP support by phone e Support options and fees vary by product country region and language e Fees and policies are subject to change without notice Please see www hp com support for the latest information Post warranty period After the limited warranty period help is available online at www hp com support Extending or upgrading your warranty If you would like to extend or upgrade the product s warranty please contact your point of purchase or see the HP Care Pack Services at www hp com support If you already purchased an HP Care Pack Service please check the support conditions in your contract Getting assistance 37 Index A accessibility 36 applications scan from 12 B Back button 4 black scans troubleshoot 31 blurry images 30 buttons scanner front panel 3 C cables troubleshoot 26 Cancel button 4 Care Pack Services 37 clean paper path 19 rollers 20 scanner glass 18 cleaning cloth 19 Color dropout 16 crooked images 31 customer support 35 cut off images troubleshoot 33 D disable scanner buttons 36 document feeder load cards 11 load paper 8 tips on loading 6 E export profiles 15 F features color dropout 16 Hardware Misfeed Multipick Detection 17 long page support 15 38 scan profile
6. touching the sides of the paper stack to work properly Please ensure that the paper stack is straight and the guides are against the paper stack Troubleshooting e The document feeder or output tray might contain more than the maximum number of pages Load fewer pages in the document feeder and remove pages from the output tray e Clean the scanner paper path to help reduce misfeeds If misfeeds still occur clean the rollers If misfeeds still occur replace the rollers Scanning fragile originals To safely scan fragile originals photographs or documents on wrinkled or very lightweight paper place originals in a clear heavyweight document sleeve no wider than 300 mm 11 8 in before inserting into the document feeder Paper does not feed from the scanner Re load the pages into the document feeder ensuring that they make contact with the rollers The scanner hatch might not be securely latched Open the scanner hatch and then close it by pressing firmly A problem with the scanner hardware might exist Follow this procedure to test the scanner 1 Ensure that the power supply is securely connected between the scanner and a live electrical outlet or surge protector Check that the green LED on the power supply case is on to verify that the power supply is functional 2 Ifthe power supply is connected to a surge protector ensure that the surge protector is plugged into an outlet and turned on 3 Disconnect the power suppl
7. HP Scanjet Enterprise 9000 User Guide Contents 1 Scanner overview SCANNER hardware cso scincawarevensnanaendinarodeinawuere taidvnpesaudacxahai endwdeeyarainatawasaneyubiddxeeeiauauerstandewdeosaeeds 3 Scanner front panel buttons aaea aka kaaa aaa kakaa aaa kaaa aka aaa kakaa 3 Rotate the front panel aaaaaka kakaa kakaa kakaa kakaa kakaa aaa 4 SC PMNS SO A edit naa ariji tone e ds ed dO E EE RG 5 HP Smart Document Scan Software aaaaeaa akan aa aa akan kaaa akan 5 HP Scanner Tools Ut AM o A o ma 5 2 Use the scanner Bo skole no o neon meme emo ve pr m neo e o vo 6 Document OAM Ra eena ee rao vene 6 Load QOCUMENIS e os oranje pao or S AE E oO E S tuna 8 Load cards into the document feeder aaaeaaaa kakaa kaaa kaaa kaaa kaaa aaa aaa aaa kan kaaao 11 ocan and CODY aca nei ele ao odane ode jd Ss ai o 11 Tips on scanning and COpPYINDJ aaa 11 Scan from the scanner Duttons aaaaa kakaa kakaa aaa aaa kakaa kaaa kaaa kakaa 12 Scan from HP Smart Document Scan Software aaeaaaaa kakaa kakaa kaaa aaa kaaa kakaa kaaa 12 Scan from ISIS or TWAIN compliant scanning software 00eaaakaka kaaa kakaa 12 3 Useful scanner features Work with scan Pronle5 ses ina ko el lani i asa ala ke sie de 14 View ON mem mm mnm meme e e ren 14 Create HP Smart Document Scan Software profiles aaeanaa kakaa aaa kakaa aka kakaa 14 Create scan profiles that use third party sca
8. More tab of the Properties dialog box move the Scanner JPEG Compression to the value that you want Ef NOTE Use the ISIS or TWAIN user interface to control compression when scanning from third party software Filter out color from a document color dropout Available color dropout options depend upon your scanner 16 Useful scanner features You can filter out a color channel red green or blue or up to three individual colors For specific colors the sensitivity setting controls how closely a scanned color must approximate the specified color Removing colors from the scan might reduce the scan file size and improve optical character recognition OCR results To select colors to eliminate from a scan in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select a scan profile and then click Edit profile 3 On the Scan tab of the Profile Settings dialog box click Advanced Settings 4 On the Color Dropout tab of the Properties dialog box specify the color dropout settings Only the color dropout options available for your scanner are selectable For information about the color dropout settings see the online help for the scanning software that you are using Ef NOTE The color channel filter only applies to grayscale scans and to black and white scans Specific color filters apply to all color modes NOTE Use the ISIS or TWAIN user interface to filter out co
9. aller than 74 mm 2 9 in in one dimension such as business cards place the pages with the long side parallel to the paper guides To scan fragile documents such as photos or documents on wrinkled or very lightweight paper place the document in a clear heavyweight document sleeve no wider than 300 mm 11 8 in before loading them into the document feeder ta TIP If you do not have an appropriately sized document sleeve consider using a sleeve intended for use in a ring binder Trim the ring side edge so the sleeve is no more than 300 mm 11 8 in wide Make sure that the hatch on the document feeder is securely latched To properly close the hatch press until you hear a click Adjust the paper guides to the width of the documents Make sure that the paper guides touch the edges of the original If there is any clearance between the paper guides and the edges of the documents the scanned image might be skewed When placing a stack of documents into the feeder gently set the stack in the document feeder Do not drop the stack into the feeder and do not tap the top edge of the stack after you have placed the stack in the document feeder Load originals 7 Chapter 2 To prevent skewing always load stacks of documents of the same dimensions However if you must load stacks of mixed document sizes center all documents in the stack by width before inserting them in the document feeder e Clean the scanning rollers if the rollers
10. are visibly dirty or after scanning a document that has pencil writing on it Load documents 1 Pull up the document feeder extension and adjust the output tray to the size and leading edge orientation or 27 of the document Ensure that the output tray does not extend beyond the surface on which the scanner sits 2 Adjust the paper guides to the width of the documents based upon the orientation your are loading the document lF or 27 To adjust the paper guides outward pull 8 Use the scanner down on the gray slider of the paper guide Take care not to overtighten the guides which can restrict paper feeding When scanning small originals such as checks it is especially important that the paper guides fit snugly against the edges of the original Fan the stack of document pages to ensure that the pages do not stick together Fan the edge that will be pointing into the feeder in one direction and then fan that same edge in the opposite direction Align the edges of the documents by tapping the bottom of the stack against the table top Rotate the stack 90 degrees and repeat Load originals 9 Chapter 2 5 Gently set the stack in the document feeder Load the pages face down with the top of the pages pointing into the feeder For best results do not drop the stack into the feeder and do not tap the top edge of the stack after you have placed it in the document feeder 1 If the document s longest edge is g
11. canner back on Restart your computer If the problem persists the buttons might be disabled outside of the HP Scanner Tools Utility Try the following procedure a Open Control Panel select Scanners and Cameras and then select your scanner model from the list b Display the scanner properties e Windows 2000 Click Properties Windows XP and Vista Right click your scanner model and then click Properties c Examine the buttons setting for your scanner Windows 2000 Ensure that the Disable Device Events option is not selected Windows XP and Vista Ensure the Take No Action option is not selected Scanner paper path problems Paper jamming skewing misfeeds or multiple page feeds Scanning fragile originals Paper does not feed from the scanner Originals are curling up in the scanner output tray The bottom of the scanned image is cut off The scanned images have streaks or scratches An item loaded in the scanner jams repeatedly Clear jams from the scanner paper path Paper jamming skewing misfeeds or multiple page feeds 32 Check that all rollers are in place and that the roller doors and scanner hatch are closed If the pages look skewed as they feed into the scanner paper path check the resulting scanned images in the software to ensure that they are not skewed The pages might not be placed correctly Straighten the pages and adjust the paper guides to center the stack The paper guides must be
12. e is properly connected to the scanner Try connecting the USB cable to a different USB port on the back of the computer Scanner has stopped working correctly If the scanner stops scanning follow these steps After each step start a scan to see if the scanner is working If the problem persists proceed with the next step 1 A cable might be loose Ensure that both the USB cable and power supply are properly connected Use the cable that was included with the scanner Another USB cable might not be compatible with the scanner Ensure that the scanner is receiving power a Check that the green LED on the power supply case is on b Ifthe green LED is not on ensure that power is available to the power outlet or surge protector that the power supply is plugged into c If power is available to the power outlet or surge protector but the green LED is still not on the power supply might be defective Contact www hp com support for assistance Unplug the power cable from the power source wait 60 seconds and then plug it back in Restart your computer Use the Add Remove tool in Windows Vista the Programs and Features tool from the Control Panel to uninstall the following applications e ISIS TWAIN software HP Scanjet Enterprise 9000 Utilities Reinstall using the HP Scanning Software CD that came with your scanner Reconnect the USB cable and power cable to the scanner and then press the Power switch to the on po
13. e message is still displayed see www hp com support 24 Troubleshooting continued Error Description Paper Error The document feeder cannot pick up the paper or the paper is jammed Follow these steps to resolve the error 1 Remove the paper from the document feeder 2 Sort through the stack to make sure the sheets are not stuck together 3 Make sure the paper meets the size and weight specifications as specified in the scanner User Guide 4 Replace the stack of originals and try again Hardware Error Two conditions could generate this error e A hardware failure occurred Press the Power switch to the off position Wait 30 seconds and then press the Power switch to the on position If the message is still displayed see www hp com support e The scanner requires routine maintenance View the maintenance message on your computer screen Basic troubleshooting tips Simple issues such as smudges on the scanner glass or loose cables can cause your scanner to produce fuzzy scans operate in an unexpected manner or fail to operate Always check the following items when you encounter scanning problems If scans are fuzzy check to see if the glass strips inside the document feeder are dirty or smudged If so clean the glass strips If you are scanning a document using an OCR shortcut make sure that the original document is clear and crisp enough to be scanned Make sure that the USB and power cables are firmly
14. e printer If the second scan has the same problem try scanning to a different printer Scan files are too large If the saved scan files are very large try the following Verify the scan resolution setting o 200 dpi is sufficient for storing documents as images For most fonts 300 dpi is sufficient for using optical character recognition OCR to create editable text o For Asian fonts and small fonts 400 dpi is the recommended resolution Scanning at a higher resolution than necessary creates a larger file with no additional benefit Color scans create larger files than do black and white scans e If you are scanning a large number of pages at one time consider scanning fewer pages at a time to create more smaller files e Use the Kofax Virtual ReScan Software which shipped with your scanner to process the scanned data Such software cleans up the image and compresses the data which can result in a smaller file Scanner operation problems 31 Chapter 5 Scanner buttons are not working correctly After each step press a button to see if it is working correctly If the problem persists proceed with the next step li A cable might be loose Ensure that the USB cable and the power supply are securely connected The HP Scanner Tools Utility might have been used to disable the buttons If so use the HP Scanner Tools Utility to re enable the buttons Turn off the scanner wait 30 seconds and then turn the s
15. eesseeeees 26 Check the USB CONMCCHON jcscov dase coscdcnescsencsiessetovadniadsnentsedesecstnueseouelsiauceccuesbeandccaiieetnentaecate 27 Check that the scanner NAS poWer aaaaeaa kakaa kakaa kaaa kakaa kakao 27 Reset the scanner aaa aka aaa kaaa 27 Scanner has stopped working correctly aaaaaaaa kakaa aaa kaaa kakaa kaaa 28 Scanner operation problems aaaakaaa kakaa aaa 28 Scanner will not turn ON 0 aka kaaa 29 Scanner lamp stays On aaa kakaa akan 29 Scanner does not scan right AWAY ccccecccseeceeceeeeeseeeeeeaeeeeeeeeeeeeeeeesseeeeesaeeeesaeeeeeaeeessaees 29 Scanner scans only one side of a two sided page eeaaaaaa kaaa kakaa kaaa kakaa kaaa 29 Scanned pages are missing at the scan destination 00 eaka kaka kakaa kakaa 29 Scanned Mage IS TUZZY Pm m m m na 30 Scanned pages are out of order at the scan destination aaa kakaa kakaa kakaa 30 Optimize scanning and task Speeds aaa kaaa 30 The scan is completely black or completely white 0 aaaaaaa kakaa kaaa kakaa kaaa 31 Scanned images are not straight eaakkk akan 31 Vertical white stripes appear on the printed page aakkaa kakaa aaa kaaa kakaa kakaa 31 Scan files are too LAN OC Mmmm nm mmm e mp e eee 31 Scanner buttons are not working correctl 0eaaaaaaka kakaa 32 Scanner paper path problems 0 aaaa aka aaa kakaa kakaa kakaa kakaa kaaa kakaa 32 Pape
16. er edge you are feeding first e Be sure that your documents are within these guidelines Length Weight or thickness Standard stock single page 52 300 mm 74 864 mm 60 120 g m 2 0 11 8 in 2 9 34 in 16 32 Ibs Standard stock multiple pages 52 300 mm 74 432 mm 42 120 g m 2 0 11 8 in 2 9 17 in 11 32 Ibs Card stock 52 74 mm 74 105 mm 253 326 g m 2 0 2 9 in 2 9 4 1 in 12 15 pts Polyvinyl chloride or Polyvinyl 52 88 mm 86 125 mm 1 2 mm 0 047 chloride acetate for ID cards 2 0 3 5 in 3 4 4 9 in in or less e Inthe scanning software always specify the following items o gt Set the page size to match the width and length of the paper that you are scanning gt Select a profile whose page loading selection matches the edge you are feeding first 6 Use the scanner Scanning the following types of documents might result in paper jams or damage to the documents Wrinkled or creased Curled documents documents Torn documents Documents with paper clips or staples Carbon paper in m Extremely thin translucent a Paper with adhesive notes or paper is flags attached Coated paper Overhead transparencies Papers that are stuck Paper with wet substances together oh such as glue or correction fluid Smooth out any folds or curls in your documents before placing them into the feeder If the leading edge of a document is curled or folded it may cause a paper jam When loading paper that is sm
17. erview 3 Chapter 1 OK Select l Rotate the front panel Button name Scan Duplex G Ge Description e Displays available scan profiles and status and error messages e Displays the number of copies you specified for copying Starts a one sided scan or copy Starts a two sided scan or copy Allows you to scroll the list of scan profiles view their details and specify the number of copies Press ll and W to scroll through profiles or specify number of copies e Press OK to view scan profile details return to the list of profiles when viewing scan profile details and to specify the number of copies for a copy profile Returns you to the list of profiles when you are viewing profile details or specifying number of copies for a copy profile Pressing when specifying number of copies cancels your selection Cancels a scan or copy in progress Opens the HP Scanner Tools Utility where you can perform the following tasks e Configure the list of profiles on the scanner front panel e Create scan profiles that use third party scanning software e View information about scanner settings status and maintenance You can rotate the scanner front panel 90 degrees counter clockwise Doing so may enable you to place the scanner in placement situations where it would be difficult to read the LCD or use the controls otherwise 4 Scanner overview Scanner software The scanner comes with an a
18. h the scanner A CAUTION Wait two minutes for the components to dry before proceeding to the next step Place up to five pages of printed paper in the scanner Scan and view the results If streaks still appear repeat steps 3 through 5 The cleaning cloth can be cycled through the scanner up to five times within 30 minutes After that the cloth will dry out If repeated cycling of the cleaning cloth does not remove the streaks from the scanned images clean the rollers After cleaning click Record Cleaning on the Maintenance tab of the HP Scanner Tools Utility Clean the rollers Clean the rollers under the following conditions 20 The HP Scanner Tools Utility indicates that cleaning is needed You experience repeated document jams The scanner does not pull pages into the paper path The scanned images are elongated You frequently scan any of the following types of documents coated paper chemically treated documents such as carbonless paper documents with a large amount of calcium carbonate documents written with pencils documents on which the toner has not fused Care and maintenance To clean the rollers follow these steps 1 Press the Power switch to the off position and then disconnect the USB cable and power supply from the scanner 2 Open the scanner hatch 4 Remove any visible lint or dust from the roller and its housing using either compressed air or a Clean lint free cloth moistened with isopro
19. heck that the scanner has power Reset the scanner Scanner has stopped working correctly 26 Troubleshooting Check the USB connection Check the physical connection to the scanner Use the cable that was included with the scanner Another USB cable might not be compatible with the scanner Ensure that the USB cable is securely connected between the scanner and the computer The trident icon on the USB cable faces up when the cable is properly connected to the scanner If the problem persists after verifying the above items try the following 1 Do one of the following tasks depending on how the scanner is connected to the computer e If the USB cable is connected to a USB hub or a docking station for a laptop disconnect the USB cable from the USB hub or the docking station and then connect the USB cable to a USB port on the back of the computer e Ifthe USB cable is directly connected to the computer plug it into a different USB port on the back of the computer Remove all other USB devices from the computer except for the keyboard and the mouse Press the Power switch to the off position wait 30 seconds and then press the Power switch to the on position Restart the computer After the computer has restarted try using the scanner e If the scanner works reconnect any additional USB devices one at a time try the scanner after connecting each additional device Disconnect any USB devices that prevent the scanner from
20. ile size with hardware compression e Filter out color from a document color dropout Hardware Misfeed Multipick Detection Work with scan profiles Scan profiles provide a fast efficient way to select the settings for frequently performed scanning tasks You can use the HP Smart Document Scan Software to set up and modify profiles These profiles will populate the scanner LCD profile list e You can use the Scanner Tools Utility to create profiles associated with ISIS or TWAIN compliant third party applications and to populate the scanner LCD list e Youcan use the TWAIN and ISIS interfaces to create profiles for use with third party software applications These profiles do not appear on the scanner LCD profile list View profiles To view the existing HP Smart Document Scan Software profiles follow these steps 1 Click Start point to Programs or All Programs point to HP point to HP Smart Document Scan and then click HP Smart Document Scan Software 2 View the list of profiles To view all existing scan profiles follow these steps 1 Turn on the scanner and start the HP Scanner Tools Utility 2 Click the Profiles tab Create HP Smart Document Scan Software profiles To create an HP Smart Document Scan Software profile follow these steps 1 Click Start point to Programs or All Programs point to HP point to HP Smart Document Scan and then click HP Smart Document Scan Software 2 Click Create profile The Crea
21. imensions up to 300 mm x 864 mm 11 8 in x 34 in in the Width and Height boxes b Alternatively you can select Maximum in the Page size drop down list The resulting scanned image size will be 300 mm 11 8 in wide and the actual page length up to 864 mm 34 in Ef NOTE Use the ISIS or TWAIN user interface to set the page size when scanning from third party applications NOTE Some scanning and destination software might not support all of the page sizes that the scanner accepts NOTE HP recommends scanning long pages individually at a resolution of 300 dpi or lower Reduce file size with hardware compression The scanner supports multiple levels of JPEG compression to increase the rate of data transfer from the scanner to the scanning software on the computer The scanner compresses the data during the scanning process The scanning software can uncompress the data in order to create scanned images JPEG compression works on grayscale and color scans To enable JPEG compression in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select a scan profile and then click Edit profile 3 Turn on compression A On the Scan tab of the Profile Settings dialog box select the Use scanner compression for optimal speed check box 4 Set how much compression should be performed a On the Scan tab of the Profile Settings dialog box click Advanced Settings b On the
22. ing application supports specific command line parameters for scanning enter them here When you are done click OK Q TIP If you later want to edit or delete the third party profile you created click either Edit or Delete in the Other application profiles area on the Profiles tab Import and export HP Smart Document Scan Profiles Profiles can be exported into and imported from an XML file so that administrators can set up profiles for a workgroup users can transfer their profiles from one machine to another and users can share custom profiles with each other Scan extra long documents By default the HP Smart Document Scan Software accepts a stack of originals up to 300 mm x 432 mm 11 8 in x 17 in You can choose to scan single pages up to 300 mm x 864 mm 11 8 in x 34 in Ef NOTE Ifthe scanner is set to scan long pages and a page jams up to 864 mm 34 in of document pages can be wrinkled as a result of the jam Therefore select scan profiles that specify long pages only when you are scanning pages longer than 432 mm 17 in Scan extra long documents 19 Chapter 3 To enable long page scans in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select a scan profile and then click Edit profile 3 Set the page size a Onthe Layout tab of the Profile Settings dialog box select Custom in the Page size drop down list and then type the actual page d
23. jams use scan settings that specify the actual dimensions of the pages that you are scanning Tocancel a scan or copy press Cancel 4 e Ifyou press Scan Duplex the scanner processes both sides of the original regardless of the scan profile setting If you press Scan Simplex El the scanner processes only one side of the original Scan and copy 11 Chapter 2 e If you want to change the copy settings select Start copy software and then press either the Scan Simplex El or Scan Duplex button The HP Copy software starts on the connected computer where you can modify copy settings You can create scan profiles that use third party scanning software For more information see the HP Scanning Tools Utility Help Scan from the scanner buttons To scan using the scanner buttons follow these steps 1 Load the originals 2 Use dl and W to select the scan or copy profile you want 3 If you selected a copy profile press OK use and W to specify the number of copies you want and then press OK X TIP If you selected a scan profile pressing OK displays the scan profile s file type color mode and resolution To return to the profiles list press 5 4 Press either Scan Simplex El for one sided scans or Scan Duplex H for two sided scans Scan from HP Smart Document Scan Software You can start a scan from the HP Smart Document Scan Software 1 Do one of the following e Double click the HP Smart Docu
24. llers and installation instructions To order the replacement kit go to www hp com support Ef NOTE Theroller replacement kit is a consumable and is not covered under warranty or standard service agreements To replace the rollers follow these steps 1 Press the Power switch to the off position and then disconnect the USB cable and power supply from the scanner 2 Replace the rollers as described in the installation instructions that were included with the replacement kit 3 Close the scanner hatch and then reconnect the USB cable and power supply to the scanner 4 Update the scanner maintenance history a Press the Tools 4 button on the scanner front panel to open on the HP Scanner Tools Utility b In the Record Replacement section of the Maintenance tab click Record Replacement For more information see the HP Scanner Tools Utility Help Ef NOTE HP recommends that you replace the rollers every 100 000 scans The HP Scanner Tools Utility can remind you when service is needed which depends on many conditions and might be sooner than this replacement interval Replace the rollers 23 5 Troubleshooting This section contains solutions for common problems with the scanner Scanner errors Basic troubleshooting tips Scanner installation troubleshooting Scanner initialization or hardware problems Scanner operation problems Scanner buttons are not working correctly Scanner paper path problems Contact HP Suppo
25. lor when scanning from third party scanning software Hardware Misfeed Multipick Detection The Misfeed Multipick Detection feature stops the scan or copy process if it senses that multiple pages are fed into the scanner at one time This feature is enabled by default You might want to disable the Misfeed Multipick Detection feature if you are scanning multipart forms a use that HP does not recommend To change the Misfeed Multipick Detection setting in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select a scan profile and then click Edit profile 3 On the Scan tab of the Profile Settings dialog box click Advanced Settings 4 On the More tab of the Properties dialog box e Clear the Enable check box located under the Misfeed Multipick Detection heading to disable this feature e Select the Enable check box to enable this feature NOTE Use the ISIS or TWAIN user interface to enable misfeed detection when scanning from third party software Hardware Misfeed Multipick Detection 17 4 Care and maintenance This section presents information about how to care for and maintain the scanner e HP Scanner Tools Utility Maintenance tab Order maintenance and scanning supplies e Clean the scanner glass e Clean the paper path e Clean the rollers e Replace the rollers Occasional cleaning of the scanner helps ensure high quality scans The amo
26. ment Scan Software icon on the computer desktop e Click Start point to Programs or All Programs point to HP and then click HP Smart Document Scan Software 2 Selecta profile and then click Scan X TIP A description of the selected profile is displayed below the list 3 Follow the onscreen instructions to complete the scan For more information see the HP Smart Document Scan Software Help Scan from ISIS or TWAIN compliant scanning software You can scan an image or document directly into a software program if the program is ISIS or TWAIN compliant Generally the program is compliant if it has a menu option such as Acquire Scan Import New Object or Insert If you are unsure whether the program is compliant or what the option is see the documentation for that program 1 Start the scanning software and then select the ISIS or TWAIN data source 2 Select the settings that are appropriate for the documents that you are scanning 3 Carry out the appropriate actions to complete the scan 12 Use the scanner For more information see the online help for the scanning software Scan and copy 13 3 Useful scanner features Experienced document management professionals might be interested in the following scan features These features are available from any document TWAIN or ISIS application that allows you to modify the scan settings in its user interface Work with scan profiles e Scan extra long documents e Reduce f
27. nning SOftWAIE cccceesseeeeeeeeeeeeeaeeeeeeaees 15 Import and export HP Smart Document Scan Profiles aaaakaa kaaa kakaa kaaa kakaa aaa nakana 15 Scan extra long do umenmlS sos balancana deci kai i ka paid ki dekadi ds dia 15 Reduce file size with hardware COMPFeSSION ccccseceeeececececeeeecececeeceseeeeseeeeeueessueeseeeseees 16 Filter out color from a document Color dropout eek 16 Hardware Misfeed Multipick Detection 0 aaa 17 4 Care and maintenance HP Scanner Tools Utility Maintenance tab 0 aea kakaa 18 Order maintenance and scanning SUpplies eaeaeaaaka aka kakaa kakaa kaaa kakaa kaaa 18 Clean the scanner glass aaa aka aaa 18 Clean the pap r patisserie pr m e e o e e e ae 19 6 ere at METONETS oi ooo a o ba en ade isao es e 20 Replace the rollers cccccsccccsscccececeececseeceueeceueeceueecaeeesueecusesseecsueessueessueesueeecueessuseseeeessusegaas 23 5 Troubleshooting Scanner GOS o ee te a ode ee ee eee eee eee eee 24 Basic troubleshooting TDS E e e eona 25 Scanner installation troubleshooting aa 25 Check the Cables ccccccccssscccceececcessececceueeeceuececseauececseueeeseecesseegecessueeeesauesessegeeessaess 26 Uninstall and then reinstall the HP Scanjet utilities kkk 26 Scanner initialization or hardware ProbleMs cccccccccceecceceececeeeeeceeceseeeeeeeeeessaeeetsee
28. ol 2 Open the scanner hatch 18 Care and maintenance 3 Clean the glass by using a soft lint free cloth that has been sprayed with a mild glass cleaner A CAUTION Use only glass cleaner to clean the scanner glass Avoid cleaners that contain abrasives acetone benzene and carbon tetrachloride all of which can damage the scanner glass Avoid isopropyl alcohol because it can leave streaks on the glass Do not spray the glass cleaner directly on the glass If too much glass cleaner is applied the cleaner could leak under the glass and damage the scanner 4 Dry the glass with a dry soft lint free cloth 5 Close the scanner hatch and then reconnect the USB cable and power supply to the scanner Clean the paper path If scanned images have streaks or scratches use the HP paper path cleaning cloth to clean the paper path Ef NOTE If you experience repeated document jams clean the rollers To clean the paper path follow these steps 1 Open the sealed HP paper path cleaning cloth container starting at the notch Take care not to tear the cleaning cloth 2 Remove the cleaning cloth and unfold it Clean the paper path 19 Chapter 4 3 Place the unfolded cloth into the document feeder as F i k i i 4 u 5 2 u a X ku ka Li i i 1 Press the Tools 4 button to open the Scanner Tools Utility Click the Maintenance tab Click the Clean button to feed the cloth throug
29. pyl alcohol 5 Reinsert the roller into the housing Clean the rollers 21 Chapter 4 6 Open the door on the inside of the scanner open the roller covers and then remove the rollers 7 Remove any visible lint or dust from the rollers and their housing using either compressed air or a clean lint free cloth moistened with isopropyl alcohol 8 Reinsert the rollers into the housing Rotate the rollers as you slide them to the left to match up the notches on the roller axle and axle holder Close the roller cover door and then close the door on the inside of the scanner 9 Clean the non removable rollers using either compressed air or a clean lint free cloth moistened with isopropyl alcohol 22 Care and maintenance 10 Close the scanner hatch and then reconnect the USB cable and power supply to the scanner 11 Press the Power switch to the on position and then update the scanner maintenance history a Press the Tools button on the scanner front panel to open on the HP Scanner Tools Utility b In the Record Cleaning section of the Maintenance tab click Record Cleaning For more information see the HP Scanner Tools Utility Help Replace the rollers Replace the rollers under the following conditions e When the Maintenance Recommended dialog box indicates they are due for maintenance e If you experience repeated document jams and cleaning the rollers did not help The roller replacement kit contains ro
30. r jamming skewing misfeeds or multiple page feeds aaaaaa kaaa aaa aka aaa aaa 32 SCANNING fragile originals kvaka ana 33 Paper does not feed from the scanner aeaaka kaka kaaa kaaa aaa kakaa kakaa kakao 33 Originals are curling up in the scanner output tray aaaaka kakaa kakaa aaa kaaa kaan 33 The bottom of the scanned image iS cut Off 00aaaaakakk kakaa 33 The scanned images have streaks or scratches akan kakaa 34 An item loaded in the scanner jams repeatedly akaaaaa kaaa 34 Clear jams from the scanner paper path 0 aaaaaaa kakaa kakaa kakaa kakaa kakaa kakaa 34 Contaci HP ie ore mm mmm mmen mmen een 35 Product accessibility and support LGB RESOET ps os i es olakotna dd td sl o E 36 Control of the scanner DUNONS sisscs ca ccsisie cece ccseccscaceavecelaniniedanciladedbinedesnietensitieddateeacsncsacnabantdetaccade 36 Getting assistance aaa kakaa kakaa kakaa aaa kaaa kaaa kakaa kakaa kakaa kakaa nakana 37 1 Scanner overview This User Guide covers what you need to know about using your scanner e Scanner hardware e Scanner software Scanner hardware 1 Front panel Power save button Document feeder Latch to open scanner USB input Power supply input N ODI amp OJN Power switch Scanner front panel buttons Use the buttons on the scanner front panel to start a scan and to configure some scanner settings Scanner ov
31. r width guides are positioned appropriately Try another scan Clean the glass strips inside the document feeder Check the JPEG compression setting If scanner compression is high scanned data might be lost by the compression Scanned pages are out of order at the scan destination Verify that the page order of the original document is correct before inserting into the document feeder Make sure that there are no staples paper clips or any other attached material such as adhesive notes that may cause the pages to feed incorrectly Verify that pages are not stuck together Place the first page of a multiple page document toward the back of the document feeder Optimize scanning and task speeds 30 Several settings influence the total time for a scanning job When you want to optimize scanning performance consider the following information e Tooptimize performance make sure your computer meets the recommended system requirements To view minimum and recommended system requirements see www hp com select your country region search on your scanner model and then search on datasheet e In the scanning software choose the layout setting that matches the orientation of the originals in the document feeder When possible place originals long edge down x0 in the document feeder to reduce scan time e To optimize data transfer from the scanner to the scanning software on the computer enable scanner hardware JPEG comp
32. reater than 300 mm 11 8 in load the document short edge first 2 and 3 If the document s longest edge is less than 300 mm 11 8 in load the document either long edge first 2 or short edge first 3 ts TIP Many documents scan faster if the longer edge is inserted first into the document feeder However you should avoid feeding a document with a leading edge that has been folded or frayed When you begin scanning select a profile whose page loading selection matches the edge you are feeding first to ensure that the scan reflects the orientation of the original document 6 Verify that the paper guides are aligned with the edges of the stack 10 Use the scanner Load cards into the document feeder To load cards into the document feeder follow these steps 1 Place the stack of cards face down with the long dimension parallel to the paper guides 2 Adjust the paper guides to center the original Make sure the paper guides touch the edges of the original Scan and copy The following topics describe how to scan or copy originals using the scanner and the scanner software Tips on scanning and copying e Scan from the scanner buttons e Scan from HP Smart Document Scan Software Scan from ISIS or TWAIN compliant scanning software Tips on scanning and copying e Ifthe scanner LCD does not display any scan or copy profiles open the HP Scanner Tools Utility to load the profiles onto the scanner e To reduce paper
33. ression Typically the use of scanner compression reduces the time to complete all color scans and grayscale scans with resolution above 300 dpi Scanner compression affects the rate of data transfer only and can be used with all output formats Ef NOTE You cannot use scanner compression with black and white originals Troubleshooting e If you are scanning to edit text the optical character recognition OCR software requires more processing time than for non OCR scans which is normal Wait for the item to scan Ef NOTE For the best OCR results scanner compression should be set to the minimum compression level or disabled e Scanning at a higher resolution than necessary increases scanning time and creates a larger file with no additional benefit If you are scanning at a high resolution set the resolution to a lower level to increase scanning speed The scan is completely black or completely white The item might not be placed correctly in the document feeder Make sure that the item you are trying to scan is placed face down Scanned images are not straight Verify that the document feeder guides are centered on the scanner and set to an appropriate width for the original being scanned Make sure the paper guides touch the edges of the original Vertical white stripes appear on the printed page The destination printer might be out of toner or ink Scan a different original to the same printer to see if the issue lies with th
34. ront panel buttons 3 reset 27 Scanner hardware compression 16 scanner lamp troubleshoot 29 screen reader 36 skewed images 31 software troubleshoot installation 25 uninstall and reinstall 26 28 speed troubleshoot 29 speed troubleshoot 30 streaks troubleshoot 34 stripes troubleshoot 31 supplies order 18 support 35 36 I troubleshoot basic tips 25 black scans 31 cables 26 check power 27 crooked images 31 cut off images 33 feeding problems 32 fragile items 33 fuzzy images 30 installation 25 jams 34 lamp stays on 29 large scan files 31 misfeeds 32 page order 30 pages missing 29 paper not feeding 32 power 29 reset scanner 27 scanning fragile items 33 speed 29 30 stops working 28 streaks 34 two sided scans 29 uninstall and reinstall software 26 28 warm up time 29 white lines 31 white scans 31 turn on scanner troubleshoot 29 TWAIN compliant programs scan from 12 two sided scans troubleshoot 29 U uninstall and reinstall software 26 28 USB cable troubleshoot 26 V vertical white stripes troubleshoot 31 W warm up time 29 warranty extended 37 Web sites order supplies 18 replacement parts 23 white scans troubleshoot 31 white stripes troubleshoot 31 39
35. rt For additional troubleshooting see the Help for the HP scanning program that you are using Scanner errors For help responding to an error see the appropriate topics below Error Description USB Error 1 Check the USB connection between the scanner and the computer 2 Use the Windows Device Manager tool to verify that the computer recognizes the scanner e Windows 2000 XP XP 64 bit The Windows Device Manager tool is available on the Hardware tab of the Systems tool in the Control Panel e Vista Vista 64 bit If you have the categorized Control Panel view select Control Panel select Hardware and Sound and then select Device Manager If you have the Classic view select Control Panel then select Device Manager 3 If the computer does not recognize the scanner uninstall and then reinstall the scanner software 4 Ifthe problem persists see www hp com support Paper Jam A document feeder paper jam has been detected Open the hatch and clear the jam Hatch Open The hatch on the document feeder is open or not securely latched Please close the hatch by pressing until you hear a click and then rescan Motor Failure Press the Power switch to the off position Wait 30 seconds and then press the Power switch to the on position If the message is still displayed see www hp com support Lamp Error Press the Power switch to the off position Wait 30 seconds and then press the Power switch to the on position If th
36. s 14 Scanner JPEG compression 16 feeding problems 32 fragile items scanning 33 fuzzy images 30 G glass clean 18 H hardware compression 16 Hardware Misfeed Multipick Detection feature 17 HP Care Pack Services 37 HP paper path cleaning cloth 19 HP Scanner Tools Utility Maintenance tab 18 uses for 5 HP Smart Document Scan Software scan from 12 import profiles 15 install software troubleshoot 25 J jams troubleshoot 34 L lamp troubleshoot 29 LCD Reader 36 lines troubleshoot 31 long page support 15 M maintenance clean paper path 19 clean rollers 20 HP Scanner Tools Utility Maintenance tab 18 media jams 34 misfeeds 32 not feeding 32 troubleshoot 32 misfeeds troubleshoot 32 multipick detection 17 multiple page feeds 32 O OK select button 4 order roller replacement 23 supplies 18 P pages missing troubleshoot 29 pages out of order 30 paper jams 34 misfeeds 32 not feeding 32 troubleshoot 32 paper path clean 19 feeding problems 32 parts order 23 Power Save mode 29 power supply troubleshoot cable 26 product support 36 profiles import and export 15 programs scan from 12 R reduce file size 16 replace rollers 23 reset scanner 27 Index rollers clean 20 replace 23 S scan cards 11 feeding problems 32 files too large 31 fragile items 33 from HP Smart Document Scan Software 12 from other programs 12 paper originals 8 scan profiles 14 scanner f
37. scanning software and to find information about scanner settings status and maintenance To open the utility do one of the following e Double click the HP Scanner Tools Utility icon on the desktop Press the Tools w button on the scanner front panel e Click Start point to Programs or All Programs point to HP point to Scanjet point to 9000 and then click Scanner Tools Utility For more information see the HP Scanner Tools Utility Help Scanner software 5 2 Use the scanner The following topics describe the HP Scanjet scanner as well as how to scan or copy original documents e Load originals e Scan and copy Load originals For helpful information on loading your documents properly refer to the following topics Document loading tips Load documents Load cards into the document feeder Document loading tips The maximum capacity of the document feeder and output tray varies by paper size and weight For 75 g m 20 Ib paper the standard weight for most printer and photocopier paper the maximum capacity is 150 sheets For heavier paper the maximum capacity is less For card stock the maximum capacity of the document feeder is 10 cards e Many documents scan faster if the longer edge is inserted first into the document feeder However you should avoid feeding a document with a leading edge that has been folded or frayed The page loading selection for the profile you select must match whichev
38. seated in their respective connectors on the back of the scanner and that the power cord is plugged into a working electrical outlet If you have connected the scanner to the computer through a USB hub or through a USB port on the front of the computer disconnect the scanner and then reconnect it to a USB port on the back of the computer Make sure that the scanner buttons are enabled Turn off the scanner wait 60 seconds and then turn on the scanner Make sure the scanner hatch is closed Restart the computer If you continue to have problems it is possible that your HP scanning software firmware or associated drivers are out of date or have become corrupted See www hp com support to locate software firmware and driver updates for your scanner Scanner installation troubleshooting Check the cables Uninstall and then reinstall the HP Scanjet utilities Scanner installation troubleshooting 25 Chapter 5 Check the cables Cable type Action Power cable The power cable is connected between the scanner and a power outlet e Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector e Ifthe power cable is connected to a surge protector ensure that the surge protector is plugged into an outlet and turned on e Turn off the scanner power switch and turn off the computer After 60 seconds turn the scanner back on and then turn on the computer in that order
39. sition Scanner operation problems Scanner will not turn on Scanner lamp stays on Scanner does not scan right away Scanner scans only one side of a two sided page Scanned pages are missing at the scan destination Scanned image is fuzzy 28 Troubleshooting e Scanned pages are out of order at the scan destination e Optimize scanning and task speeds e The scan is completely black or completely white e Scanned images are not straight e Vertical white stripes appear on the printed page e Scan files are too large Scanner will not turn on If the scanner will not turn on when you press the front panel scanner buttons check the following The scanner may be turned off Be sure the Power switch located on the back of the scanner is in the on position The scanner may have been unplugged Check to see that the power supply has not become disconnected from the scanner or unplugged from the power source The power supply might not be working o Check that the green LED on the power supply case is on o Ifthe green LED is not on ensure that power is available to the power outlet or surge protector that the power supply is plugged into o If power is available to the power outlet or surge protector but the green LED is still not on the power supply might be defective Contact www hp com support for assistance Scanner lamp stays on The scanner lamp should turn off automatically after a scan If the scanner lamp remains
40. ssortment of scanning and document management programs including HP Smart Document Scan Software HP Scanner Tools Utilit HP Smart Document Scan Software HP Smart Document Scan Software guides you through the scanning process To open the software double click the HP Smart Document Scan Software icon on the desktop For more information see the HP Smart Document Scan Software Help Main Window The Main Window is displayed when you open the HP Smart Document Scan software Use this window to complete the following tasks Start a scan Load the original in the document feeder select a profile and then click Scan The scan will be completed using the settings associated with the selected profile Work with profiles Create and modify profiles to specify the scanner settings and the actions to take on your scanned documents Scan Progress Window The Scan Progress Window opens when you start a scan Use this window to complete the following tasks View thumbnails of the pages as they are scanned Scan more pages Rescan pages individually Edit pages individually to crop rotate and deskew the images Reorganize or delete pages Complete the scan and process the document For more information click Help on the HP Smart Document Scan Software menu bar HP Scanner Tools Utility Use the HP Scanner Tools Utility to configure the list of scan profiles on the scanner front panel to create scan profiles that use third party
41. te Profile dialog box is displayed 3 Inthe Profile name box type the name you want or accept the default name X TIP You might want to set up the new profile based on an existing one To do so select the Copy settings from profile check box and then select an existing profile from the list 14 Useful scanner features 4 5 Click Continue The Profile Settings dialog box is displayed Select the settings for the profile For more information see the HP Smart Document Scan Software Help Create scan profiles that use third party scanning software If you have scanning software that you want to use with your scanner you can create profiles that use your software To create a third party scan profile follow these steps 1 2 3 4 Turn on the scanner and start the HP Scanner Tools Utility Click the Profiles tab In the Other application profiles area click Create Complete the fields in the Create Edit Other Application dialog box e Application Enter the complete path and filename of the scanning software you want to use or click Browse to locate and select it e Name Enter a name for this profile as you want it to display in the scanner LCD list You can enter up to 32 characters 16 for double byte languages such as Chinese and Korean e Details Enter a description of up to 24 characters 12 for double byte languages Command Line for Simplex Button and Command Line for Duplex Button If your scann
42. unt of care necessary depends upon several factors including the amount of use and the environment You should perform routine cleaning as necessary A CAUTION Before placing an item in the document feeder make sure that the item does not contain wet glue correction fluid or other substances that can be transferred to the interior of the scanner Make sure there are no curls wrinkles staples paper clips or any other attached material Sheets should not be stuck together HP Scanner Tools Utility Maintenance tab The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage maintenance history and settings You can record scanner maintenance and change the setting for maintenance alerts For detailed information see the HP Scanner Tools Utility Help To open the Help press the Tools button on the scanner front panel and then click Help in the dialog box Order maintenance and scanning supplies You can purchase maintenance parts for your scanner 1 Visit the HP scanner parts Web site at www hp com buy parts 2 Select your language and then click the arrow Clean the scanner glass Both strips of glass in the scanner should be cleaned periodically or any time a scanned image has streaks To clean the strips of glass follow these steps 1 Press the Power switch to the off position and then disconnect the USB cable and power supply from the scanner Wait 10 minutes to allow the scanner glass to co
43. working e If the scanner does not work uninstall and then reinstall the HP Scanjet drivers and utilities Check that the scanner has power The power cable is connected between the scanner and a power outlet Ensure that the power cable is securely connected between the scanner and a live electrical outlet If the power cable is connected to a surge protector ensure that the surge protector is plugged into an outlet and turned on If the problem persists after verifying the above items follow these steps 1 Press the Power switch to the off position and then disconnect the power cable from the scanner Wait 30 seconds Reconnect the power cable to the scanner then press the Power switch to the on position Reset the scanner If you receive an error message similar to Scanner initialization failed or Scanner not found when trying to use the scanner you should reset the scanner Scanner initialization or hardware problems 27 Chapter 5 To reset the scanner follow these steps 1 a Close the HP Smart Document Scan Software and HP Scanner Tools Utility if they are open Disconnect the USB cable that connects the scanner to the computer Turn the computer off wait 60 seconds and then turn on the computer Reconnect the USB cable to a USB port on the back of the computer e Make sure that the USB cable is connected to the back of the scanner correctly The trident icon on the USB cable faces up when the cabl
44. y from the scanner and turn off the computer After 60 seconds reconnect the power supply to the scanner and then turn on the computer in that order 4 Try to rescan Originals are curling up in the scanner output tray Under dry conditions lightweight originals such as those printed on carbonless copy paper may curl in the output tray To minimize curl flatten curled edges on the originals before placing them in the document feeder If you cannot flatten curled edges make sure the curled edges are facing down when you place the originals in the document feeder The bottom of the scanned image is cut off By default the scanning software can scan media that is up to 432 mm 17 in long For longer pages the end of the document is not included in the scanned image Verify that you have specified an appropriate page size in the scanning software Scanner paper path problems 39 Chapter 5 The scanned images have streaks or scratches After each step try another scan to see if the streaks or scratches are still apparent If so then try the next step For information on cleaning the scanner see the Care and maintenance section Check that the originals are clean and unwrinkled e Use a cleaning cloth in the scanner paper path e Clean the glass strips inside the document feeder e Clean the rollers manually An item loaded in the scanner jams repeatedly The item might not meet the guidelines for acceptable originals
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