HP RP7 Hardware Reference Manual
Contents
1. 34 Chapter 2 Hardware Upgrades 9 Wrap the excess extension cable around the hooks on the rear of the base 10 Snap the decorative plate onto the rear of the base Installing an Optional HP Retail RP7 VFD Customer Display 35 11 Slide the VFD mounting bracket into the mounting hole on the rear of the RP7 base 1 and install the two screws included with the VFD into the screw holes on top of the mounting bracket 2 12 Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place 36 Chapter 2 Hardware Upgrades 13 Replace the rear I O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis 1 Then rotate the top of the I O cover up so that it snaps securely onto the chassis 2 14 Reconnect the power cord and press the power button Installing an Optional HP Retail RP7 VFD Customer Display 37 Installing Memory The computer comes with one double data rate 3 synchronous dynamic random access memory DDR3 SDRAM small outline dual inline memory module SODIMM DDR3 SDRAM SODIMM Z CAUTION This product DOES NOT support DDR3 Ultra Low Voltage DDR3U memory The processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board it can cause the physical damage to the SODIMM or invoke system malfunction For proper system operation the SODIMM must be e _industry stan2. 6 To install a SODIMM slide the new SODIMM into the socket at approximately a 30 angle 1 then press the SODIMM down into the socket 2 so that the latches lock it in place E NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket 7 Rotate the access door up 1 and push it down to close it 2 Installing Memory 41 8 Ifyou want to secure the access door tighten the security screw and slide the decorative panel forward 2 E NOTE You must use a T 10 tamper resistant Torx screwdriver available from HP to tighten the security screw 9 Reconnect the power cord and press the power button The computer automatically recognizes the additional memory when you turn on the computer Removing and Installing a Hard Drive Z CAUTION If you are replacing a hard drive be sure to back up the data from the old drive so that you can transfer the data to the new drive 1 Turn off the computer properly through the operating system then turn off any external devices 2 Disconnect the power cord from the power outlet N CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 42 Chapter 2 Hardware Upgrades 3 Slide down the two levers on the upper corners of the rear I O
3. IV About This Book Table of contents E e o EE 1 eM NC ANN e 1 Op onal HP Ee 2 Front Panel Controls EE 3 Using the On Screen Display Menu cccccsecccceseeceeececcuseecseeeecaueecceueessaueessaueeseueeeseaeeeseseeesausesssass 4 Rear VO Panel Components sesers naa a A EE aR 5 P E ea TE 6 TOO ING CSG WEE 6 Warnings and EIERE 6 Mounting the RP7 to a Wall or SWING Arm aannnnannnennnsnnnnnnnnrnnnrnrnsrnnnsnrrsnnrnsnrrsnrrnnrrsrnrnsrrrsrnresrrrnnrreenne 6 Installing the RP7 Adjustable Stand cccccccecsseeeceeeeeeeeeeeeeeeeeeeeeeeseeeeeseeeeeeeeeeeseeeesseeeeseeeeeseeeeeeeaeeeeas T Routing Cables to External Uevces AAA 13 Installing Optional Integrated USB Modules ccccccceccccseeeeeeeeeeeeaeeeeeaeeeeeseeeeeseeeeeseeeeessaeeeseeeessnenees 17 Installing an Optional HP Retail RP7 10 4 Customer Display cccccccceeeeseeeeeeueeeeneeeeeaeeesaeees 25 Installing an Optional HP Retail RP7 VFD Customer Display ccccccccceeeeeceeeeeseeeeeseeeesaeeeeaaeees 31 Int date Ouni EE 38 DDR3 SDRAM SODIMM ccccccccecccceeeeeeeeeeeeeeeeeaeeeeeeeeeeseeeeeseeeeeseeeesaeeeesseeeeseeeeeseeeesaeeeeas 38 IG lee SOI EE 39 Removing and Installing a Hard De 42 Replacing the Battery E 50 Using the USB Security Cover EE 53 Securing the RP7 to a Counter Top 57 Installing an External Security Locke 58 Kee 58 Slelie ier 58 T GONGUNI INe SONDE E 60 Touch Screen Calibratio
4. 2 Ensure that the DC power cable is plugged into the I O panel 3 Replace the power supply B Electrostatic Discharge A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device Preventing Electrostatic Damage To prevent electrostatic damage observe the following precautions Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Grounding Methods There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heelstraps toestraps or bootstraps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field servi
5. Ap Hardware Reference Guide HP RP7 Retail System Model 7100 Copyright 2012 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Microsoft and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Hardware Reference Guide HP RP7 Retail System Model 7100 Second Edition December 2012 Document Part Number 704407 002 About This Book This guide provides basic information for upgrading this computer model Z WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life AN CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information Ex NOTE Text set off in this manner provides important supplemental information
6. Installing an Optional HP Retail RP7 VFD Customer Display 31 3 Slide down the two levers on the upper corners of the rear I O panel 1 and rotate the cover off 2 4 Pull the power supply cover back then lift if up and off the unit 32 Chapter 2 Hardware Upgrades 5 Remove the decorative panel on the rear of the unit by gently prying the panel away from the base at the tab locations on the top and sides of the panel as indicated below 1 Then pull the top of the panel away from the base 2 and push straight down on the panel to release the bottom tabs 3 6 Ifyou are installing the VFD with no poles attached insert the VFD cable through the center of the mounting bracket 1 and slide the VFD onto the mounting bracket 2 Installing an Optional HP Retail RP7 VFD Customer Display 33 7 Ifyou are installing the VFD with poles attached slide either one or two poles onto the mounting bracket depending on the desired height of the VFD Thread the VFD cable through the top of the pole assembly and out the bottom of the mounting bracket 1 then slide the VFD onto the pole assembly 2 g 7 2 ds 8 Route the VFD cable through the hole in the decorative panel that was included with the VFD then through the rear of the base 1 and out the front of the base Continue to route the extension cable up through the cable retainer 2 and connect the VFD cable to the 12V USB port on the RP7 3
7. USB Security Cover 53 3 Slide down the two levers on the upper corners of the rear I O panel 1 and rotate the cover off 2 4 Push inward on the tab at the bottom of the USB security cover 1 and rotate the bottom of the cover up 2 to remove it 54 Chapter 2 Hardware Upgrades Insert the USB device into the USB port Insert the top of the USB security cover into the I O panel at an angle with the bottom of the cover slightly raised 1 then rotate the bottom down so that the cover snaps in place 2 Ee NOTE If the USB device has a cable place the cable in the channel on the side of the security cover Using the USB Security Cover 55 7 If you want to secure the USB port remove the security screw from the inside of the rear I O panel and install the screw in the screw hole on the side of the USB security cover 2 NOTE You must use a T 10 tamper resistant Torx screwdriver available from HP to install the security screw 8 Replace the rear I O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis 1 Then rotate the top of the I O cover up so that it snaps securely onto the chassis 2 9 Reconnect the power cord and press the power button 56 Chapter 2 Hardware Upgrades Securing the RP7 to a Counter Top 1 Turn off the computer properly through the operating system then turn off any external devices 2 Disconnect the power cord from the power
8. and rotate the cover off 2 4 Pull the power supply cover back then lift if up and off the unit 14 Chapter 2 Hardware Upgrades 5 Remove the decorative panel on the rear of the unit by gently prying the panel away from the base at the tab locations on the top and sides of the panel as indicated below 1 Then pull the top of the panel away from the base 2 and push straight down on the panel to release the bottom tabs 3 6 Route the cables underneath the rear of the base then through the hole in the center of the base then up through the cable retainer on the neck of the stand and into the appropriate I O port N CAUTION Be sure that the power cord is secured by the retainer clip next to the DC In power connector on the rear I O so that the cord does not get pulled out of the connector Routing Cables to External Devices 15 7 Snap the decorative panel back onto the rear of the base 8 Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place 16 Chapter 2 Hardware Upgrades 9 Replace the rear I O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis 1 Then rotate the top of the I O cover up so that it snaps securely onto the chassis 2 10 Reconnect the power cord and press the power button Installing Optional Integrated USB Modules There are three optional integrated USB modul
9. captive security screw 2 Ee NOTE This step is not necessary if the security screw was not previously tightened down Ef NOTE You must use a T 10 tamper resistant Torx screwdriver available from HP to loosen the security screw 5 Lift up the access door on top of the rear panel 1 and rotate it open 2 Installing Optional Integrated USB Modules 19 6 Rotate the two antenna brackets away from the unit Z CAUTION You must rotate the antenna brackets up to remove the computer panel 7 Loosen the four captive screws that secure the computer panel to the back plate 1 and pull the computer panel off the back plate 2 20 Chapter 2 Hardware Upgrades 8 Remove the two screws that attach the USB cover plate to the display head 1 then slide the cover plate off the display head 2 Remove only the cover plate that is in the location where you want to install the USB module Ee NOTE There is a small fingernail slot in the center of the interior edge of the USB cover plate that can be used to help slide the cover plate off the unit 9 Pull the plug that is inserted in the USB port out of the port Ef NOTE Some models do not have plugs in the USB ports Installing Optional Integrated USB Modules 21 10 Slide the screw hole cover plate on the module back 1 and insert the USB connector on the module into the USB port 2 11 Install the two screws that were previously removed 1 and sl
10. panel 1 and rotate the cover off 2 4 Slide back the decorative panel on top of the access door 1 and loosen the captive security screw 2 Ee NOTE This step is not necessary if the security screw was not previously tightened down 2 NOTE You must use a T 10 tamper resistant Torx screwdriver available from HP to loosen the security screw Removing and Installing a Hard Drive 43 5 Lift up the access door on top of the rear panel 1 and rotate it open 2 6 Rotate the two antenna brackets away from the unit N CAUTION You must rotate the antenna brackets up to remove the computer panel 44 Chapter 2 Hardware Upgrades 7 Loosen the four captive screws that secure the computer panel to the back plate 1 and pull the computer panel off the back plate 2 8 Pinch the two tabs together on the hard drive door 1 and rotate it open 2 then grasp the pull tab on the side of the hard drive and pull the hard drive out of the drive bay 3 Removing and Installing a Hard Drive 45 9 Remove the four screws from the sides of the hard drive carrier 1 and lift the hard drive out of the carrier 2 10 Place the new hard drive into the carrier 1 and install the four screws into the sides of the carrier 2 1 46 Chapter 2 Hardware Upgrades 11 Slide the hard drive carrier assembly into the drive bay 1 and close the hard drive door 2 12 Place the computer panel on th
11. Ds continue until problem is solved 62 Appendix A Troubleshooting None None 3 Computer on Computer in Suspend to RAM mode some models only or normal Suspend mode Processor thermal protection activated Fan may be blocked or not turning OR The heatsink fan assembly is not properly attached to the processor Processor not installed not an indicator of bad processor None None required Press any key if a keyboard is attached or move the mouse if a mouse is attached to wake the computer You can also wake the computer by pressing the power button or tapping the touch screen 1 Ensure that the computer air vents are not blocked and the fan is running 2 Open the cover press the power button and see if the fan spins If the fan is not spinning make sure the fan s cable is plugged onto the system board header 3 Ifthe fan is plugged in but is not spinning then replace heatsink fan assembly 4 Contact an authorized reseller or service provider 1 Check to see that the processor is present Reseat the processor Table A 1 Diagnostic Front Panel LEDs and Audible Codes continued Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes five 5 times once every second followed b
12. Function Opens the On Screen Display OSD main menu If the OSD menu is on tap to navigate backward through the OSD menu and decrease adjustment levels If the OSD menu is on tap to navigate forward through the OSD menu and increase adjustment levels If the OSD menu is on tap to select a menu item Green Fully powered Flashing Green Sleep mode Red PC error condition refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 62 for more information Off Power is off Powers the system on and off and sets the system to hibernate or sleep mode Front Panel Controls 3 4 Using the On Screen Display Menu Use the On Screen Display OSD to adjust the screen image based on your viewing preferences To access the OSD do the following 1 Ifthe system is not already on press the Power button to turn on the unit 2 To activate the OSD function tap in the front bezel area just to the left of the power icon 3 To access the OSD Menu tap the Menu icon on the monitor s front panel 4 To navigate through the OSD Menu tap the Plus icon on the monitor s front panel to scroll up or the Minus icon to scroll in reverse 5 To select an item from the OSD Menu use the or icons to scroll to and highlight your selection then tap the OK icon to select that function 6 Adjust the item using the or icons on the front panel to adjust the scale 7 After adjusting the
13. P Retail Integrated Dual Head MSR o HP Retail Integrated Fingerprint Reader o HP Retail Integrated Webcam Customer facing two line VFD Vacuum Florescent Display standard on select models VFD can be mounted to the RP7 or mounted on a separate stand Customer facing 10 4 LCD Display optional cannot be used in conjunction with the two line VFD DDR3 memory Standard Features 1 e Operating system choices e Integrated NIC and WiFi some models e USB PWR ports e Cash drawer port e SSD choices e RAID level 0 1 capable RAID 1 can be HP factory preconfigured e Manageability tools e Secure USB port security screw provided e Energy Star 5 qualified EU Compliant ROHS2 Compliant e 87 energy efficient internal power supply adapter e HP Limited Warranty 3 3 3 standard 3 years parts 3 years labor and 3 years on site services Optional HP RP7 Accessories The following HP RP7 accessories are available from HP 2 Chapter 1 Product Features 1 HP RP7 Adjustable Stand 4 HP Retail Integrated Webcam 2 HP Retail RP7 VFD Customer Display 5 HP Retail Integrated Fingerprint Reader 3 HP Retail RP7 10 4 Customer Display 6 HP Retail Integrated Dual Head MSR 2 NOTE A stand alone VFD that is mounted on a separate stand is also available from HP not pictured above Front Panel Controls Control 1 2 3 4 OK 5 Ge 6 Menu Minus Plus OK Power LED Power Button
14. ce kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding contact an HP authorized dealer reseller or service provider Ey NOTE For more information on static electricity contact an HP authorized dealer reseller or service provider Preventing Electrostatic Damage 65 C Computer Operating Guidelines Routine Care and Shipping Preparation Computer Operating Guidelines and Routine Care Follow these guidelines to properly set up and care for the computer and monitor e Although the display is water resistant it is best to keep it away from excessive moisture direct sunlight and extremes of heat and cold e Never restrict the airflow into the computer by blocking any vents or air intakes e Never operate the computer with the cover or side panel removed e Do not stack computers on top of each other or place computers so near each other that they are subject to each other s re circulated or preheated air e Ifthe computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply e Keep liquids away from the computer vents e Never cover the ventilation slots on the monitor with any type of material e Install or enable power management functions of the operating system or other software including sleep states e Turn off the computer be
15. dard 204 pin e unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant e 1 5 volt DDR3 SDRAM SODIMM The DDR3 SDRAM SODIMM must also e support CAS latency 11 DDR3 1600 MHz 11 11 11 timing e contain the mandatory Joint Electronic Device Engineering Council JEDEC specification In addition the computer supports e 12 Mbit 1 Gbit 2 Gbit 4 Gbit and 8 Gbit non ECC memory technologies e single sided and double sided SODIMMS e SODIMMs constructed with x8 and x16 devices SODIMMs constructed with x4 SDRAM are not supported Ef NOTE The system will not operate properly if you install unsupported SODIMMs 38 Chapter 2 Hardware Upgrades Installing a SODIMM Z CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning thes
16. e back plate 1 and tighten the four captive screws that secure the computer panel to the back plate 2 Removing and Installing a Hard Drive 47 13 Rotate the two antenna brackets back down to the normal position 14 Rotate the access door up 1 and push it down to close it 2 48 Chapter 2 Hardware Upgrades 15 If you want to secure the access door tighten the security screw and slide the decorative panel forward 2 Ee NOTE You must use a T 10 tamper resistant Torx screwdriver available from HP to tighten the security screw 16 Replace the rear I O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis 1 Then rotate the top of the I O cover up so that it snaps securely onto the chassis 2 17 Reconnect the power cord and press the power button Removing and Installing a Hard Drive 49 Replacing the Battery The battery that comes with the computer provides power to the real time clock When replacing the battery use a battery equivalent to the battery originally installed in the computer The computer comes with a 3 volt lithium coin cell battery Z WARNING The computer contains an internal lithium manganese dioxide battery There is a risk of fire and burns if the battery is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C 140 F Do not disassemb
17. e procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object For more information refer to Electrostatic Discharge on page 65 When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Turn off the computer properly through the operating system then turn off any external devices 2 Disconnect the power cord from the power outlet Z CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board 3 Slide back the decorative panel on top of the access door 1 and loosen the captive security screw 2 E NOTE This step is not necessary if the security screw was not previously tightened down 2 NOTE You must use a T 10 tamper resistant Torx screwdriver available from HP to loosen the security screw Installing Memory 39 4 Lift up the access door on top of the rear panel 1 and rotate it open 2 to access the SODIMM 5 To remove a SODIMM press outward on the two latches on each side of the SODIMM 1 then pull the SODIMM out of the socket 2 40 Chapter 2 Hardware Upgrades
18. e tab locations on the top and sides of the panel as indicated below 1 Then pull the top of the panel away from the base 2 and push straight down on the panel to release the bottom tabs 3 8 Chapter 2 Hardware Upgrades 6 Slide down the two levers on the upper corners of the rear I O panel 1 and rotate the cover off 2 7 Attach the RP7 display head to the stand s mounting bracket by aligning the slots on the display head with the hooks on the mounting bracket and sliding the display down 1 Install the three screws included with the stand through the mounting bracket and into the display head to secure it in place 2 Installing the RP7 Adjustable Stand 9 8 Slide the mounting bracket cover down over the stand s mounting bracket 9 Rotate open the small door at the base of the power supply housing 1 and slide the power supply brick into the housing 2 Ey NOTE Make sure that the side of the power supply with the label and rubber foot are facing the front of the unit when sliding in the power supply 10 Chapter 2 Hardware Upgrades 10 Close the small door at the base of the power supply housing 1 Route the power supply cord through side of the base then out through the center of the base 2 and up through the cable retainer on the neck of the stand Insert the cord into the cable retainer clip next to the power port 3 and connect the cord to the DC In power port 11 Route the AC power co
19. ect the cables to the RP7 I O ports 10 Snap the decorative panel onto the rear of the base Installing an Optional HP Retail RP7 10 4 Customer Display 29 11 Slide the back plate mounting bracket into the mounting hole on the rear of the RP7 base 1 and install the two screws included with the customer display into the screw holes on top of the mounting bracket 2 12 Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place 30 Chapter 2 Hardware Upgrades 13 Replace the rear I O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis 1 Then rotate the top of the I O cover up so that it snaps securely onto the chassis 2 14 Reconnect the power cord and press the power button on both displays Installing an Optional HP Retail RP7 VFD Customer Display The integrated VFD customer display can be installed with no poles attached or with one or two poles attached depending on the desired height of the VFD 1 Turn off the computer properly through the operating system then turn off any external devices 2 Disconnect the power cord from the power outlet Z CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer
20. een mounting holes Chapter 2 Hardware Upgrades This apparatus is intended to be supported by UL or CSA Listed wall mount bracket HP recommends that you use an HP Quick Release mounting bracket for wall mounting part number EM870AA Z CAUTION To attach a third party mounting solution to the RP7 four 4 mm 0 7 pitch and 10 mm long screws are required Longer screws must not be used because they may damage the system It is important to verify that the manufacturer s mounting solution is compliant with the VESA standard and is rated to support the weight of the system Installing the RP7 Adjustable Stand Ef NOTE This section provides instructions for installing the RP7 Adjustable Stand if the stand was purchased separately 1 Turn off the computer properly through the operating system then turn off any external devices 2 Disconnect the power supply from the rear I O connector and from the power outlet Z CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 3 Disconnect all cables from the rear I O connectors Installing the RP7 Adjustable Stand T 4 Pull the power supply cover back then lift if up and off the unit 5 Remove the decorative panel on the rear of the unit by gently prying the panel away from the base at th
21. es available from HP sold separately d 1 retail integrated webcam for live video functions 2 retail integrated fingerprint reader to add security identification functions 3 retail integrated dual head magnetic stripe reader for card data read The integrated USB modules can be installed on the top of the display head or on either side of the display head E NOTE If you are installing a webcam do not install it on the sides of the display head The webcam must be installed on top of the display head for proper video orientation E NOTE These USB ports only support the USB modules listed above They do not support optical drives or hard drives Installing Optional Integrated USB Modules 17 The procedure for installing an integrated USB module is the same for all modules To install a USB module 1 Turn off the computer properly through the operating system then turn off any external devices 2 Disconnect the power cord from the power outlet Z CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 3 Slide down the two levers on the upper corners of the rear I O panel 1 and rotate the cover off 2 18 Chapter 2 Hardware Upgrades 4 Slide back the decorative panel on top of the access door 1 and loosen the
22. fore you do either of the following o Wipe the exterior of the computer with a soft damp cloth as needed Using cleaning products may discolor or damage the finish o Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Touch Screen Maintenance Keep your display and touch sensor clean The touch sensor requires very little maintenance HP recommends that you periodically clean the glass touch sensor surface Be sure to turn off your display before cleaning Typically an isopropyl alcohol and water solution ratio of 50 50 is the best cleaning agent for your touch sensor It is important to avoid using any caustic chemicals on the touch sensor Do not use any vinegar based solutions Apply the cleaner with a soft lint free cloth Avoid using gritty cloths Always dampen the cloth and then clean the sensor Be sure to spray the cleaning liquid onto the cloth not the sensor so that drips do not seep inside the display or stain the bezel 66 Appendix C Computer Operating Guidelines Routine Care and Shipping Preparation Shipping Preparation Follow these suggestions when preparing to ship the computer 1 Back up the hard drive files Be sure that the backup media is not exposed to electrical or magnetic impulses while stored or in transit Ef NOTE The hard drive locks automatically when the system power is turned off 2 Remove and store a
23. function select Save and Return or Cancel if you don t want to save the setting then select Exit from the Main Menu The following table lists the OSD Main menu items with a brief descriptions of each item Table 1 1 OSD Main Menu Icon Main Menu Description ate Brightness Adjusts the brightness level of the screen I gt Contrast Adjusts the contrast level of the screen Color Selects and adjusts the screen color OSD Control Adjusts the on screen display OSD controls Management Turns mode display and DDC CI support on or off and adjusts volume on models with integrated speakers Language Selects the language in which the OSD menu is displayed The factory default is English Information Selects and displays important information about the display Factory Reset Returns all OSD menu settings and DDC CI controls to the factory default settings except the Language Exit Exits the OSD menu screen gw EES Wee Be Chapter 1 Product Features Rear I O Panel Components 1 Hard Drive Activity Light 9 Secured USB Port 2 Line Out Connector for powered audio 10 Line In Audio Connector blue devices green 3 DVI I Connector for a secondary display or 11 Parallel Port the optional HP Retail RP7 10 4 Customer Display 4 PS 2 Mouse Keyboard Connector 12 RJ 45 Network Connector 5 DC Out Power Connector for the optional HP 13 Serial Ports 5V 12V Retail RP7 10 4 Customer Display only 6 USB Po
24. he screen If at any time you find that the touch point is not registering properly you may need to repeat the calibration process Calibration for Windows 7 and POSReady 7 To calibrate the touch module in Windows 7 and POSReady 7 1 Inthe HP factory image select Start gt All Programs gt Load Windows Calibration Tool then proceed to step 2 OR Open the Start menu tap the Control Panel link and type calibrate in the Search box Under Tablet PC Settings tap the Calibrate the screen for pen or touch input link In the Tablet PC Settings dialog box tap the Calibrate button then proceed to step 2 2 Follow the on screen instructions to press the target marks on the touch screen At the end of the calibration process the touch module should be aligned with the video and the touch points will be accurate Calibration for Windows XP You must load the touch screen driver provided on the software and documentation CD that shipped with the monitor if you are using Windows XP or a Windows XP based operating system A Calibration Tool for Windows XP is also included on the CD shipped with the monitor To calibrate the touch module in Windows XP 1 Install the software from the software and documentation CD and refer to the readme file for calibration instructions 2 After installation launch the software and follow the on screen instructions At the end of the calibration process the touch module should be aligned with the v
25. ide the cover plate on the module forward to cover the screws 2 22 Chapter 2 Hardware Upgrades 12 Place the computer panel on the back plate 1 and tighten the four captive screws that secure the computer panel to the back plate 2 Installing Optional Integrated USB Modules 23 14 Rotate the access door up 1 and push it down to close it 2 15 If you want to secure the access door tighten the security screw and slide the decorative panel forward 2 E NOTE You must use a T 10 tamper resistant Torx screwdriver available from HP to tighten the security screw 24 Chapter 2 Hardware Upgrades 16 Replace the rear I O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis 1 Then rotate the top of the I O cover up so that it snaps securely onto the chassis 2 17 Reconnect the power cord and press the power button Installing an Optional HP Retail RP7 10 4 Customer Display 1 Turn off the computer properly through the operating system then turn off any external devices 2 Disconnect the power cord from the power outlet Z CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer Installing an Optional HP Retail RP7 10 4 Customer Display 25 3 Slide down the two lever
26. ideo and the touch points will be accurate Configuring the MSR and VFD Customer Display To configure the MSR and VFD refer to the HP Point of Sale Configuration Guide available in English only The guide is available on the system s hard drive In Windows XP or Windows Embedded POSReady 2009 select Start gt All Programs gt HP Point of Sale Information to access the guide In Windows 7 or Windows Embedded POSReady 7 select Start gt HP Point of Sale Information to access the guide 60 Chapter 3 Configuring the Software Configuring Powered Serial Ports The serial ports can be configured as standard non powered serial ports or powered serial ports Some devices use a powered serial port If the serial port is configured as a powered port devices that support a powered serial interface do not require an external power source Ey NOTE The computer ships with all serial ports configured in standard serial mode by default unless the powered serial port AV numbers are ordered The serial ports can be configured using the Computer F10 Setup utility Under the Onboard Devices menu you are given the option to select the following three settings for each individual serial port e Standard e Svonpins 1 and 9 e 12vonpins 1 and 9 Ey NOTE To access the Computer F10 Setup utility restart the computer and press the F10 key as soon as the HP logo screen is displayed before the computer boots to the operating system Configur
27. ing Powered Serial Ports 61 A Troubleshooting Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them Z WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Ee NOTE If you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes Recommended actions in the following table are listed in the order in which they should be performed Not all diagnostic lights and audible codes are available on all models Table A 1 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On Green Power LED flashes Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes three times once every second followed by a two second pause Beeps stop after fifth iteration but LE
28. le crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product N CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object Ex NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to hitp www hp com recycle 1 Turn off the computer properly through the operating system then turn off any external devices 2 Disconnect the power cord from the power outlet Z CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 50 Chapter 2 Hardware Upgrades 3 Slide back the decorative panel on top of the access door 1 and loosen the captive sec
29. ll removable media 3 Turn off the computer and external devices 4 Disconnect the power cord from the electrical outlet then from the computer 5 Disconnect the system components and external devices from their power sources then from the computer 6 Pack the system components and external devices in their original packing boxes or similar packaging with sufficient packing material to protect them Shipping Preparation 67 Index A accessories 2 B battery replacing 50 C cable routing 13 components front 3 rear I O panel 5 computer operating guidelines 66 counter top securing 57 customer display installing 25 E electrostatic discharge preventing damage 65 F features 1 fingerprint reader installing 17 front panel controls 3 H hard drive installing 42 removing 42 l installation guidelines 6 M memory installing 38 specifications 38 MSR configuring 60 installing 17 O on screen display OSD menu 4 R rear I O panel 5 68 Index S security locks 58 serial ports configuring for power 61 shipping preparation 67 stand installing 7 T touch screen calibration 60 maintenance 66 troubleshooting 62 U USB security cover 53 V ventilation guidelines 66 VFD configuring 60 installing 31 W wall mount 6 webcam installing 17
30. n EE 60 Calibration for Windows 7 and POSReady 7 cccccccceseeecceeeeeseeeeceeeeeeaeeeeseeeeesnaeeesaeeeeas 60 Calibration tor ue e EE 60 Configuring the MSR and VFD Customer Display cccccseeeeeeeeeeeeseeeeeeeeeeeaeeseeeeeeeeseeeesaeeeenaeees 60 Configuring Powered Serial Ports AA 61 Appendix A Troubleshooting EE 62 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes nannnannnnnnnnnnnnnnnnnnnnnennnnnnni 62 vi Appendix Te Ee LE 65 Preventing Electrostatic Damage n nnan0annaneannennnnennnnnnnrnnnrrnnrrnnrnrernrrnrrnrrnrrnnrnrrarrnrrnrrnrenrrnnrnrernenne 65 Grounding WEIN ee EE 65 Appendix C Computer Operating Guidelines Routine Care and Shipping Preparation 0 00 66 Computer Operating Guidelines and Routine Care 66 Touch Screen Maintenance ccccceccceeeceececeeeeseeeceeeeceeesecesaeeesa cess eesaeesegeesseessaeeseeeeseeeseeeeeeeesaneegs 66 Shipping IPRS Ai AON WEE 67 TEE 68 1 Product Features Standard Features The HP RP7 Retail System features include Designed for long term deployment within general retail hospitality and other retail markets Choice of associate facing touchscreen o 15 Resistive o 15 Projective Capacitive o 17 Projective Capacitive Cable management features Water and dust resistant IP54 rated Flexible use with display tilt and height adjustments Three optional peripherals that can be integrated o H
31. omputer power cord before attempting to reseat install or remove a SODIMM module 1 Reseat SODIMMs 2 Replace SODIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board 1 Unplug the power cord Press the CMOS reset button Install the FDO jumper to disable ME or remove the FDO jumper to disable ME if it was installed 2 Replace the system board Replace the system board 1 Reflash the system ROM with the latest BIOS image 2 Replace the system board 1 Replace the processor 2 Replace the system board Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 63 Table A 1 Diagnostic Front Panel LEDs and Audible Codes continued Activity Power LED flashes 12 times once every second followed by a two second pause Beeps stop after third iteration and the computer reboots System does not power on and LEDs are not flashing D Appendix A Troubleshooting Beeps 12 None Possible Cause Health timer expired System unable to power on Recommended Action None Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is working correctly Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet
32. outlet Z CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 3 Pull the power supply cover back then lift if up and off the unit 4 There are two screw holes on the base of the stand Fasten the stand to the counter top using the appropriate fastening devices for your surface E NOTE HP supplies wood screws for securing the base to a wooden surface Securing the RP7 toa Counter Top 5 7 5 Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place 6 Reconnect the power cord and press the power button Installing an External Security Lock Cable Lock A Cable Lock can be used to secure the RP7 rear panel and fix it to an external object Padlock A padlock can be used to secure the RP7 rear panel 58 Chapter 2 Hardware Upgrades Installing an External Security Lock 59 3 Configuring the Software Touch Screen Calibration You do not need to install the touch driver software for Microsoft Windows 7 or POSReady 7 Touch drivers are already included in those operating systems for this monitor HP recommends that you calibrate the touch screen before using the system to ensure that the touch point registers on the screen where the stylus or finger touches t
33. rd through the bottom of the stand s base then through the cavity inside the base and connect the cord to the power supply brick Insert the cord into the cable retainer clip on the side of the base and connect the other end of the cord to an electrical outlet Installing the RP7 Adjustable Stand 11 12 Snap the decorative panel back onto the rear of the base 13 Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place 12 Chapter2 Hardware Upgrades 14 Replace the rear I O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis 1 Then rotate the top of the I O cover up so that it snaps securely onto the chassis 2 15 You can adjust the monitor stand height and tilt to a variety of positions Choose a position that is the most ergonomically appropriate for your usage Routing Cables to External Devices 1 Turn off the computer properly through the operating system then turn off any external devices 2 Disconnect the power cord from the power outlet Z CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer Routing Cables to External Devices 13 3 Slide down the two levers on the upper corners of the rear I O panel 1
34. rts 6 14 Powered USB 12V 7 DC In Power Connector 15 Cash Drawer Connector 8 Powered USB 24V NOTE The serial ports can be configured as 5V or 12V powered serial ports Refer to Configuring Powered Serial Ports on page 61 for more information NOTE The 24 volt Powered USB connector and the 12 volt Powered USB connector are keyed differently as a precaution to prevent connection errors NOTE Protective plastic caps that can be used to cover the rear I O ports are included with the system NOTE You must peel off the metallic tape over the cash drawer connector to connect a cash drawer CAUTION The cash drawer connector is similar in size and shape to a modem jack To avoid damage to the computer DO NOT plug a network cable into the cash drawer connector CAUTION Do not connect any device other than the HP Retail RP7 10 4 Customer Display to the DC Out Power Connector Rear I O Panel Components 5 6 2 Hardware Upgrades Tools Needed A Phillips Torx or flat blade screwdriver is needed for most of the procedures described in this guide Warnings and Cautions Before performing upgrades be sure to carefully read all of the applicable instructions cautions and warnings in this guide Z WARNING To reduce the risk of personal injury from electrical shock hot surfaces or fire Disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Do not plug telecomm
35. s on the upper corners of the rear I O panel 1 and rotate the cover off 2 4 Pull the power supply cover back then lift if up and off the unit 26 Chapter 2 Hardware Upgrades Remove the decorative panel on the rear of the unit by gently prying the panel away from the base at the tab locations on the top and sides of the panel as indicated below 1 Then pull the top of the panel away from the base 2 and push straight down on the panel to release the bottom tabs 3 Connect the audio DVI and power cables to the customer display Insert the DVI cable into the retainer clip at the base of the display head Installing an Optional HP Retail RP7 10 4 Customer Display 27 7 Route the audio DVI and power cables through the hole in the customer display back plate 1 Connect the back plate to the customer display by aligning the hooks on the back plate with the slots on the back of the display and sliding the back plate up 2 so that the screw holes on the back plate are aligned with the screw holes on the display Install the two screws to secure the back plate to the display 3 8 Slide the cable ends through the hole in the center of the decorative panel that was included with the customer display 28 Chapter 2 Hardware Upgrades 9 Route the audio DVI USB and power cables through the rear of the base and out the front of the base then up through the cable retainer on the neck of the RP7 stand and conn
36. unications or telephone connectors into the network interface controller NIC receptacles Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord in a grounded earthed outlet that is easily accessible at all times To reduce the risk of serious injury read the Safety amp Comfort Guide It describes proper workstation setup posture and health and work habits for computer users and provides important electrical and mechanical safety information This guide is located on the Web at hitp www hp com ergo Z WARNING Energized and moving parts inside Disconnect power to the equipment before removing the enclosure Replace and secure the enclosure before re energizing the equipment N CAUTION Static electricity can damage the electrical components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See Electrostatic Discharge on page 65 for more information When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent damage to internal components Mounting the RP7 to a Wall or Swing Arm The RP7 can be attached to a wall swing arm or other mounting fixture This RP7 supports the VESA industry standard 100 mm spacing betw
37. urity screw 2 Ee NOTE This step is not necessary if the security screw was not previously tightened down E NOTE You must use a T 10 tamper resistant Torx screwdriver available from HP to loosen the security screw 4 Lift up the access door on top of the rear panel 1 and rotate it open 2 Replacing the Battery 51 5 Note which side of the battery is the positive side so that the new battery has the same orientation and pull the battery out of its holder 6 Insert the new battery Ensure that the positive side of the new battery is oriented in the same direction as the battery that was removed 52 Chapter 2 Hardware Upgrades 7 Rotate the access door up 1 and push it down to close it 2 8 Ifyou want to secure the access door tighten the security screw and slide the decorative panel forward 2 E NOTE You must use a T 10 tamper resistant Torx screwdriver available from HP to tighten the security screw 9 Plug in the power cord and press the power button Using the USB Security Cover 1 Turn off the computer properly through the operating system then turn off any external devices 2 Disconnect the power cord from the power outlet N CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer Using the
38. y a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes six 6 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes 7 seven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes eight 8 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes nine 9 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Power failure power supply is overloaded Pre video memory error Pre video graphics error System board failure ROM detected failure prior to video Invalid ROM based on bad checksum System powers on but is unable to boot 1 Ensure the DC power cable is plugged into the I O panel 2 Check if a device is causing the problem by removing ALL attached devices such as a hard drive Power on the system If the system enters the POST then power off and replace the device to see if the problem is resolved 3 Replace the power supply 4 Replace the system board CAUTION To avoid damage to the SODIMMs or the system board you must unplug the c
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