HP Photosmart D5463 User's Manual
Contents
1. The HP Photosmart at a glance e lt fo z o Label Description Color graphics display also referred to as the display Control panel Memory card slots and Photo light Front USB port Output tray Paper tray extender also referred to as the tray extender CD DVD holder storage area CD DVD holder Oo co i nI oO a AJOJN Main input tray also referred to as the input tray e Photo tray CD DVD tray N Ink cartridge access door 2 HP Photosmart overview continued Label Description 13 Rear door 14 Rear USB port 15 Power connection Use only with the power adapter supplied by HP Control panel features The following diagram and related table provide a quick reference to the HP Photosmart control panel features a Label Icon Name and Description 1 Color graphics display also referred to as the display Shows photos on a memory card Also shows status and error messages 2 c Attention light Indicates a problem occurred See the display for more information 3 Left arrow The left arrow button returns to the previous display screen or photo on the memory card 4 OK OK Selects a photo for printing or selects a menu option 5 gt Right arrow The right arrow button advances to the next display screen or photo on the memory card 6 rJ Print Photos Prints the ph2. 7 eu Printa photo on photo paper dies cenicienta roda rp teda das ip o Fea lide codi Fo aded pipa 9 Replace the INKiCanthd GS ERR 10 2 Troubleshooting and support Uninstall and reinstall the software enne eene enne nennen 13 Hardware setup troubleshooting sse enne enne 14 Clear pap r jaMS ARM 15 CD DVD print troubleshooting occconnnnccnnnnoccnnnoccccnononcno nono eene nnne enne nnne 16 Information on ink cartridges and the print head ssee nnnnnn cnn nn nnncnnns 19 DUPPOMtPFOCESS T 20 3 Technical information Systemirequirermients 6er ere eter rro URN MER aO ERR I io tia 21 Product Specifications eet e ioo E Eon od ic 21 izeDicuowENeelc e OE 21 Warranty ee 22 1 HP Photosmart overview Use the HP Photosmart to print photos from a memory card or print directly on the surface of specially coated CDs and DVDs You can access many HP Photosmart functions directly from the control panel without turning on your computer NOTE This guide introduces basic operations and troubleshooting as well as provides information for contacting HP support and ordering supplies The onscreen Help details the full range of features and functions including use of the HP Photosmart Software that came with the HP Photosmart
3. adapter required Print a photo on photo paper 9 9 1 lt o Chapter 1 2 xD Picture Card Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC MultiMediaCard MMC MMC Plus MMC Mobile RS MMC adapter required TransFlash MicroSD Card or Secure MultiMedia Card CompactFlash CF types and II Front USB port for storage devices To print your photos 1 Load up to 13 x 18 cm 5 x 7 inch paper in the photo tray or full size photo paper in the main input tray 2 Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port 3 Press the left arrow or right arrow buttons to scroll through your photos until the photo you want to print appears 4 Press OK to select the photo you want to print Each time you press OK you increment the number of copies of the selected photo to be printed XX TIP You can repeat steps 3 and 4 to add photos to the print queue gn Press Print Photos 6 Press the left arrow or right arrow to scroll through the layout options and press OK when the option you want is highlighted X TIP While the photo is printing you can continue scrolling through the photos on your memory card When you see a photo you want to print you can press the Print Photos button to add that photo to the print queue Replace the ink cartridges Follow these instruct
4. 262 262 210 404 17212049 oed M xico Ciudad de M xico 55 5258 9922 Belgi 32 070 300 005 M xico 01 800 472 68368 Belgique 32 070 300 004 081 005 010 GA Brasil Sao Paulo 55 11 4004 7751 Nederland 31 0900 2020 165 Brasil 0 800 709 7751 New Zealand 0800 441 147 Canada 1 800 474 6836 1 800 hp Nigeria 01 271 2320 invent Norge 47 815 62 070 Central America amp The Caribbean www hp com support 24791773 mi Chile 800 360 999 Panam 1 800 711 2884 E 1068687980 Paraguay 009 800 54 1 0006 HE 800 810 3888 Per 0 800 10111 Colombia Bogota 571 606 9191 Philippines 2 867 3551 Colombia 01 8000 51 4746 8368 Polska 801 800 235 Coste Rica 0 800 011 1046 Portugal 351 808 201 492 Cesk republika 810 222 222 Puerto Rico 1 877 232 0589 Danmark 45 70 202 845 Rep blica Dominicana 1 800 711 2884 Ecuador Andinatel 1 999 119 800 711 2884 Reunion 0820 890 323 Ecuador Pacifitel 1 800 225 528 Rom nia 0801 033 390 800 711 2884 Poccua Mockaa 095 777 3284 02 6910602 pu Poccua Caukr llerep6ypr 812 332 4240 El Salvador 800 6160 800 897 1415 y sad Espa a 34 902 010 059 Singapore 65 6272 5300 France 33 0892 69 60 22 Slovensko 0850 111 256 Deutschland 49 01805 652 180 5 South Africa RSA 0860 104 771 EM da arr ro EEWTEPIK 30 210 6073603 Suomi 358 0 203 66 767 EAAdda evr EM dac 801 11 75400 Sverige 46 077 120 4765 EAAdda arr K rrpo 800 9 2654 Switzerland 41 0848 672 672 Guatemala 1 800
5. 5 C to 35 C 41 F to 95 F Humidity 15 to 80 RH non condensing Non operating Storage temperature range 20 C to 50 C 4 F to 122 F nthe presence of high electromagnetic fields it is possible the output from the HP Photosmart may be slightly distorted HP recommends using a USB cable less than or equal to 3 metres 10 feet in length to minimize injected noise due to potential high electromagnetic fields Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country region For a complete listing of regulatory notices see the onscreen Help Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SDGOB 0821 This regulatory number should not be confused with the marketing name HP Photosmart D5400 Printer series etc or product numbers Q8420A etc c amp 5 E p 2 5 T E c lt o o Regulatory notices 21 Chapter 3 Warranty HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Printhe
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7. DVD onto the holder CD DVD print troubleshooting 17 Chapter 2 The product stalled while printing a CD DVD Solution Ensure that there is at least 7 5 cm 3 inches of space behind the product Also make sure that the slot on the back of the product is not blocked Cause The product pulled the CD DVD holder while printing on the CD DVD The holder can protrude about 7 5 cm 3 inches from the back of the product If there is not sufficient space behind the product the holder stops and printing stalls The image on my printed disc is cropped and there is ink on the CD DVD holder Solution If you are loading a regular size 120 mm CD DVD onto the CD DVD holder to be printed do not flip the blue ring over the disc The blue ring should only be used if you are printing on a small size 80 mm CD DVD Before trying again clean the CD DVD holder to remove ink from the holder This avoids ink contamination within the product as well as protects your discs hands and clothing from stains later After the CD DVD holder is clean and dry load a new printable disc onto the holder with the printable side up Leave the blue ring in its original location on the opposite side of the holder from your disc as shown below Reinsert the holder into the CD DVD tray until the lines on the holder line up to the white lines on the tray and try your print again Cause You loaded the CD DVD onto the CD DVD holder incorrectly The product is pr
8. HP Photosmart D5400 series Basics Guide Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein 2007 Hewlett Packard Development Company L P Windows Windows 2000 and Windows XP are U S registered trademarks of Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Contents 1 HP Photosmart overview The HP Photosmart at a glanCe ooonooccncccccnnnoccccnononcnnnonnncnonnnnnnn nano nn eene enne nnne nennen nennen 2 Control panel features ire eiie Lerner nette e tico 3 AAPP E 4 Ww Load paper e e EE 4 E INTA 7 E Print directly onto a CD DVD scscscssssssesssssscsesssssesesesesssssessesesesesessscscavatanssescscaaranesescacsceeeseees
9. TH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties 3 THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMI
10. TTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Ltd 30 Herbert Street IRL Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN E o 2 3 le E 5 e 3 to zs e E 22 Technical information www hp com support Africa English speaking 27 11 2345872 Jamaica 1 800 711 2884 Afrique francophone 33 1 4993 9230 Ax 81 3 3335 9800 021 672 280 Aja 0800 222 47 E Argentina Buenos Aires 54 11 4708 1600 3 1588 3003 Argentina 0 800 555 5000 Luxembourg Fran ais 352 900 40 006 Australia 1300 721 147 Luxemburg Deutsch 352 900 40 007 Australia out of warranty 1902 910 910 Malaysia 1800 88 8588 sterreich 43 0820 87 4417 Mauritius
11. ads 1 year A Extent of limited warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer 2 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free 3 HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse 4 For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage 5 If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the produ
12. ation To access the onscreen Help Windows Click Start gt All Programs gt HP gt Photosmart D5400 series gt Help To install the onscreen Help insert the software CD in your computer and follow the onscreen instructions Macintosh Click Help gt Mac Help gt Library gt HP Product Help HP Web site If you have Internet access you can get help and support from the HP Web site at www hp com support This Web site offers technical support drivers supplies and ordering information Load paper You can load many different types and sizes of paper in the HP Photosmart including letter or A4 paper photo paper transparencies and envelopes For more information see the onscreen Help To load full size paper 1 Raise the output tray to load paper into the main input tray 2 Slide the paper width guide to its outermost position 4 HP Photosmart overview xx TIP Tap a stack of paper on a flat surface to align the edges Make sure all the paper in the stack is the same size and type and free of rips dust wrinkles and curled or bent edges Insert the stack of paper into the main input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION Make sure that the product is idle and silent when you load paper into the main input tray If the product is servicing the ink cartridges or otherwise engaged in a task the paper stop inside the p
13. ct at HP s option 6 If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product 7 HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP 8 Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced 9 HP products may contain remanufactured parts components or materials equivalent to new in performance 10 HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FOR
14. d paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn If you are printing labels ensure that the label sheets are no more than two years old Labels on older sheets might peel off when the paper is pulled through the product and cause paper jams Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not force paper too far forward in the input tray Use paper types that are recommended for the product Print directly onto a CD DVD You can design and create a custom label for your CD or DVD using the software that came with the HP Photosmart You can then print the label directly onto your printable CD or DVD media 1 2 Use the software that came with the product to create a label and print it directly on an inkjet printable CD DVD When prompted carefully remove the CD DVD holder that came with the product The CD DVD holder is stored below the main input tray Print directly onto a CD DVD 7 Overview Chapter 1 3 Securely snap the inkjet pri
15. guage For support contact information see the inside back cover of this guide Troubleshooting and support 3 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section For additional regulatory and environmental information including the Declaration of Conformity statement see the onscreen Help System requirements Software system requirements are located in the Readme file Product specifications For product specifications go to the HP Web site at www hp com support Paper specifications Main input tray capacity Plain paper sheets Up to 125 60 to 90 gsm 20 Ib paper Output tray capacity Plain paper sheets Up to 50 60 to 90 gsm 20 Ib paper Photo tray capacity Photo paper sheets Up to 20 ET NOTE Fora complete list of supported media sizes see the printer software Physical specifications Height 18 3 cm 7 2 inches Width 45 8 cm 18 0 inches Depth 38 5 cm 15 2 inches Weight 5 8 kg 12 8 pounds Power specifications Power consumption 42 watts maximum average printing Power adapter input rating AC 100 to 240 V 1300 mA 50 60 Hz Printer DC rating DC 32 V 1300 mA EA NOTE Use only with the power adapter supplied by HP Environmental specifications Recommended operating temperature range 15 C to 32 C 59 F to 90 F Allowable operating temperature range
16. inting on a non printable area of my disc Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Change the software settings Solution Make sure the design you are printing is appropriate for the size of the media loaded in the CD DVD holder including the diameter of the inner and outer rings Change the software settings accordingly to center and size your design for the disc you are using Refer to the documentation or the online help of the software you are using for additional information Cause Your design was not the correct size for the CD DVD you loaded If this did not solve the issue try the next solution E c o a 3 e e E 3 Q o E a a z e E le a Solution 2 Load a new CD DVD with the printable side up Solution If you have already burned your content onto the CD DVD you might need to burn your contents again onto a new disc Load the new disc onto the CD DVD holder with the printable side up Reinsert the holder into the CD DVD tray until the lines on the holder line up to the white lines on the tray and try your print again Cause You loaded the CD DVD upside down on the holder The design is not centered on my disc Solution Change the software settings to center and size your design for the d
17. into a power outlet surge protector or power strip Ifyou are using a power strip make sure the power strip is turned on Or try plugging the product directly into a power outlet Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet Ifyou plugged the product into a switched outlet make sure the outlet is switched on If it is switched to on but still does not work then there might be a problem with the power outlet Cause The product was not being used with the power cord provided If this did not solve the issue try the next solution Solution 2 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error If this did not solve the issue try the next solution Solution 3 Press the On button more slowly Solution The product might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the product to turn on If you press the On button again during this time you might turn the product off Cause You pressed the On button too quickly If this did not solve the issue try the next solution Solution 4 Contact HP to replace the power supply Solution Contact HP support to request a power sup
18. ions when you need to replace ink cartridges EY NOTE Ifyou are setting up the product for the first time make sure you follow the instructions in the Setup Guide for installing the print head and the ink cartridges If you do not already have replacement ink cartridges for the HP Photosmart to order cartridges go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page A CAUTION Wait until you have a new ink cartridge available before removing the old ink cartridge Do not leave the ink cartridge outside of the product for an extended period of time This can result in damage to both the product and the ink cartridge To replace the ink cartridges 1 Make sure the product is turned on 2 Open the ink cartridge access door by lifting from the front right of the product until the door locks into place 10 HP Photosmart overview The print carriage moves to the center of the product Ef NOTE Wait until the print carriage stops moving before proceeding 3 Press the tab on the front of the ink cartridge to release it and then remove it from the slot If you are replacing the black ink cartridge push the tab of the ink cartridge on the far right If you are replacing one of the other ink cartridges such as photo black magenta cyan or yellow push the tab on the appropriate ink cartridge to remove
19. isc you are using Refer to the documentation or the online help of the software you are using for additional information 18 Troubleshooting and support Cause Your design settings were not correct The ink on the CD DVD is not drying Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Use inkjet printable discs Solution Make sure that the CD DVD you use is compatible for inkjet printing Inkjet printable discs normally have a white printing surface Some discs also have a silver printing surface Cause The surface of the disc was not compatible for printing If this did not solve the issue try the next solution Solution 2 Load a new CD DVD with the printable side up Solution If you have already burned your content onto the CD DVD you might need to burn your contents again onto a new disc Load the new disc onto the CD DVD holder with the printable side up Reinsert the holder into the CD DVD tray until the lines on the holder line up to the white lines on the tray and try your print again Cause You loaded the CD DVD upside down on the holder The product reports a CD DVD size mismatch error Solution Cancel the print job and replace the CD DVD currently loaded on the CD DVD holder with a CD DVD that is the same size as
20. it Overview 4 Remove the new ink cartridge from its packaging by pulling the orange pull tab straight back to remove the plastic wrap from the ink cartridge EY NOTE Make sure you remove the plastic wrap from the ink cartridge before installing it in the product or printing will fail 5 Twist the orange cap to snap it off Replace the ink cartridges 14 Chapter 1 6 Using the colored shaped icons for help slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot A CAUTION Do not lift the latch handle on the print carriage to install the ink cartridges Doing so can result in incorrectly seated ink cartridges and printing problems The latch must remain down in order to correctly install the ink cartridges Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing 9 e E EL 7 Repeat steps 3 through 6 for each ink cartridge you are replacing 8 Close the ink cartridge access door 12 HP Photosmart overview 2 Troubleshooting and support This chapter contains troubleshooting information for the HP Photosmart Specific information is provided for installation and configuration issues and some operational topics For more troubleshooting information see the onscreen Help that came with your software Many issues are caused when the HP Photosmart is connec
21. ntable media onto the CD DVD holder with the printable side up The CD DVD should be placed on the ring at the end of the holder with the arrows EY NOTE If you are using a smaller sized media only then should you flip the CD DVD holder ring over the CD DVD e 1 lt 1 4 Lower the CD DVD access door to access the CD DVD tray The CD DVD access door is located just below the control panel When in its lowered position the CD DVD tray sits on top of the output tray 8 HP Photosmart overview 5 Push the CD DVD holder into the product CD DVD tray Make sure that you push the CD DVD holder until the lines on the CD DVD holder line up to the white lines on the CD DVD tray E NOTE The product pulls the CD DVD holder while printing on the media The CD DVD holder might protrude about 7 5 cm 3 inches at the back of the product If the product is placed close to a wall move it at least 3 inches away from the wall Print a photo on photo paper To achieve the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink HP papers and HP ink are specifically designed to work well together to provide high quality output Overview E E E 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Duo Pro adapter optional or Memory Stick Micro
22. nting on CD DVD surfaces with the HP Photosmart The product does not detect the CD DVD holder Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Push the CD DVD holder into the CD DVD tray Solution Push the CD DVD holder forward into the CD DVD tray until the lines on the holder line up to the white lines on the tray The end of the holder marked with arrows goes into the CD DVD tray first 16 Troubleshooting and support Cause You did not push the CD DVD holder far enough into the CD DVD tray If this did not solve the issue try the next solution Solution 2 Remove the CD DVD holder from the storage area Solution Remove the CD DVD holder from the storage area below the main input tray Lower the CD DVD tray located below the control panel Make sure you loaded a printable disc onto the CD DVD holder with the printable side up Push the CD DVD holder forward into the CD DVD tray until the lines on the holder line up to the white lines on the tray The end of the holder marked with arrows goes into the CD DVD tray first Cause You inserted the CD DVD holder back into the storage area If this did not solve the issue try the next solution Solution 3 Place the CD DVD on the CD DVD holder Solution Remove the CD DVD holder f
23. otos selected on your memory card If no photos are a currently selected the product prints the photo currently showing on the display 7 a Red Eye Removal Turns the Red Eye Removal feature On or Off This feature turns on when a memory card is inserted The product automatically corrects red eye coloring in the photo currently shown on the display 8 x Cancel Stops the current operation and returns to the main screen 9 On Turns the product on or off When the product is off a minimal amount of power is still used To completely remove power turn off the product and then unplug the power cord Control panel features 3 Overview Chapter 1 Find more information A variety of resources both printed and onscreen provide information about setting up and using the HP Photosmart Setup Guide The Setup Guide provides instructions for setting up your HP Photosmart and installing software Make sure you follow the steps in the Setup Guide in order If you have problems during setup see Troubleshooting in the last section of the Setup Guide or see Troubleshooting and support on page 13 in this guide Onscreen Help The onscreen Help provides detailed instructions on features of your HP Photosmart that are not described in this guide including features that are only available using the software you installed with your HP Photosmart The onscreen Help also provides regulatory and environmental inform
24. ply for the product Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The power supply was not intended for use with this product or it had a mechanical failure If this did not solve the issue try the next solution x e c Er o n gt e EJ o t E oa n c o ho e a Solution 5 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly 14 Troubleshooting and support connected the USB cable but am having problems using the product with my computer Solution You must first install the software that came with the product before connecting the USB cable During installation do not plug in the USB cable until prompted by the onscreen instructions Once you have installed the software plug one end of the USB cable into the back of your computer and the other into the back of the product You can connect to any USB port on the back of your computer For more information on installing the software and connecting the USB cable see the Setup Guide that came with the produc
25. re installed properly and have ink Solution Check that the ink cartridges are installed properly and have ink Cause There might have been a problem with one or more of the ink cartridges If this did not solve the issue try the next solution E e Q Q 53 7 Ed c c D c 5 lt Y ED a 2 o Solution 5 Load paper in the input tray Solution Load paper in the input tray Cause The product might have been out of paper Clear paper jams In case of a paper jam check the rear door You might need to clear the paper jam from the rear door Clear paper jams 15 Chapter 2 To clear a paper jam from the rear door Press in the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product Ti 4 E s c Er o Jj gt fe E o t E oa n c o Ss e a Gently pull the paper out of the rollers AN CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the product If you do not remove all the pieces of paper from the product more paper jams are likely to occur Replace the rear door Gently push the door forward until it snaps into place Press OK on the control panel to continue the current job CD DVD print troubleshooting Use this section to solve any problems you might encounter while pri
26. roduct might not be in place You could push the paper too far forward causing the product to eject blank pages XX TIP If you are using letterhead insert the top of the page first with the print side down Slide the paper width guide inward until it stops at the edge of the paper Do not overload the main input tray make sure the stack of paper fits within the main input tray and is no higher than the top of the paper width guide Lower the output tray Pull the tray extender towards you as far as it will go Flip the paper catch at the end of the tray extender to open the extender the rest of the way Load paper 5 Overview Chapter 1 EY NOTE When you use legal size paper leave the tray extender closed To load up to 13 x 18 cm 5 x 7 inch photo paper in the photo tray 1 Raise the photo tray lid to load photo paper in the photo tray RETINA 3 Insert the stack of photo paper into the photo tray with the short edge forward and the print side down Slide the stack of photo paper forward until it stops If the photo paper you are using has perforated tabs load the photo paper so that the tabs are closest to you 4 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the photo tray make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide 6 HP Photosmart overview Avoid paper jams To help avoi
27. rom the storage area below the main input tray Remove the printable disc from the CD DVD tray and load it onto the CD DVD holder with the printable side up Push the holder forward into the CD DVD tray until the lines on the holder line up to the white lines on the tray The end of the holder marked with arrows goes into the CD DVD tray first Cause You inserted the disc directly into the CD DVD tray without placing it on the CD DVD holder If this did not solve the issue try the next solution Solution 4 Load the next disc on the CD DVD holder Solution Remove the CD DVD holder from the CD DVD tray Remove the printed CD DVD from the holder Load the next disc onto the CD DVD holder with the printable side up and reinsert the holder into the CD DVD tray until the lines on the holder line up to the white lines on the tray When the product detects the holder the prompt disappears Cause The product prompted you to insert the next disc when printing multiple CD DVDs in a print job E e Q Q 3 7 Ed c c D c 5 lt Y ED a 2 le E The product does not detect a CD DVD on the holder Solution Remove the CD DVD holder from the CD DVD tray Load a printable disc onto the CD DVD holder with the printable side up and reinsert the holder into the CD DVD tray until the lines on the holder line up to the white lines on the tray Cause You inserted the CD DVD holder into the CD DVD tray without loading a CD
28. specified in the print job or change the print settings in the software Cause The size of the CD DVD currently loaded on the CD DVD holder did not match the size you specified when you started the print job from the computer The CD DVD holder is stuck in the storage area Solution Pull the CD DVD holder out as far as possible until you feel resistance Then insert a flat blunt object such as a butter knife or screwdriver into the left corner of the storage slot and push down on the blue ring With the blue ring pressed down you should be able to pull the CD DVD holder out of the storage slot Cause You inserted the CD DVD holder back into the storage area with a CD DVD loaded and the blue ring flipped over the disc Information on ink cartridges and the print head The following tips help maintain HP ink cartridges and ensure consistent print quality E e Q Q 3 no ao c c D c 5 lt Y ED a 2 o LI Keep all ink cartridges in the original sealed packages until they are needed Turn off the product by pressing the On button Do not turn off the product by turning off a power strip or unplugging the power cord If you improperly turn off the product the print head assembly might not return to the correct position Store ink cartridges at room temperature 15 6 26 6 C or 60 78 F HP recommends that you do not remove the ink cartridges from the product until you have replacement car
29. t Cause The USB cable was connected before the software was installed Connecting the USB cable before you are prompted can cause errors After setting up the product it does not print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Press the On button to turn on the product Solution Look at the display on the product If the display is blank and the On button is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product might not have been turned on If this did not solve the issue try the next solution Solution 2 Set your product as the default printer Solution Use the system tools on your computer to change your product to be the default printer Cause Yousentthe print job to the default printer but this product was not the default printer If this did not solve the issue try the next solution Solution 3 Check the connection between the product and computer Solution Check the connection between the product and computer Cause The product and computer were not communicating with each other If this did not solve the issue try the next solution Solution 4 Check that the ink cartridges a
30. ted to the computer using a USB cable before the HP Photosmart software is installed on the computer If you connected the HP Photosmart to your computer before the software installation screen prompts you to do so you must follow these steps Troubleshooting common setup issues Disconnect the USB cable from the computer Uninstall the software if you have already installed it Restart your computer Turn off the HP Photosmart wait one minute then restart it Reinstall the HP Photosmart software AN ON A CAUTION Do not connect the USB cable to the computer until prompted by the software installation screen For support contact information see the inside back cover of this guide Uninstall and reinstall the software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP Photosmart application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart To uninstall and reinstall the software 1 Onthe Windows taskbar click Start Settings Control Panel or just Control Panel 2 Double click Add Remove Programs or click Uninstall a program 3 Select HP Photosmart All In One Driver Software and then click Change Remove Follow the onscreen ins
31. tridges available to install If you are transporting the product make sure you turn it off by pressing the On button to power it down properly Also make sure you leave the ink cartridges installed Doing these actions will prevent ink leaking from the print head assembly Clean the print head when you notice a significant decrease in print quality Information on ink cartridges and the print head 19 E E c o a 3 e e T E Q o E a a i e Le E Chapter 2 Donotclean the print head unnecessarily This wastes ink and shortens the life of the cartridges Handle ink cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems Support process If you have a problem follow these steps 1 Check the documentation that came with the product 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date device information and expert assistance and includes the following features 20 Fast access to qualified online support specialists Software and driver updates for the product Valuable product and troubleshooting information for common problems Proactive device updates support alerts and HP newsgrams that are available when you register the product 3 Call HP support Support options and availability vary by device country region and lan
32. tructions 4 Disconnect the product from your computer 5 Restart your computer El NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software t e Q Q 3 no ao c c D c 5 le lt Y E Q 3 o 6 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program El NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it NOTE If you no longer have the installation CD you can download the software from www hp com support 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product When the software installation is complete the HP Digital Imaging Monitor icon appears in the Windows system tray Uninstall and reinstall the software 13 Chapter 2 Hardware setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP Photosmart hardware The product will not turn on Try the following solutions if there are no light indications no noise and no movement from the product when you turn it on Solution 1 Make sure you use the power cord that came with the product Solution Make sure the power cord is firmly connected to both the product and the power adapter Plug the power cord
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