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HP Photosmart C4600 User's Manual

1. Memory card slot for Secure Digital and xD cards Paper tray oo o0 A wl ni Paper tray extender also referred to as the tray extender 9 Cartridge door 10 Cartridge access area lt S E D 2 e ta a a T o E 3 x s 2 be 2 oO 11 Print carriage 12 Glass 13 Lid backing 14 Lid 15 Rear door 16 Rear USB port 17 Power connection Use only with the power adapter supplied by HP Get to know the HP Photosmart 5 Chapter 2 Control panel features Figure 2 2 Control panel features 1 Back Returns to the previous screen 2 Cancel Stops the current operation restores default settings and clears the current photo selection OK Selects a menu setting value or photo Scan From the Home screen opens the Scan Menu When viewing screens other than the Home screen selects options related to the current display 5 Photo From the Home screen opens the Photo Menu When viewing screens other than the Home screen selects options related to the current display 6 Copy From the Home screen opens the Copy Menu When viewing screens other than the Home screen selects options related to the current display 9 Ld fo 5 o S x Uv Uv 3 gt D D P 6 Get to know the HP Photosmart 3 Paper basics You can load many different type
2. Printouts have horizontal streaks or lines Try the following solutions if your printout has lines streaks or marks on it that run across the width of the page 64 Solution 1 Make sure the paper is loaded correctly Solution 2 Use a higher print quality setting Solution 3 If the print cartridge was dropped wait for it to recover Solution 4 Clean the print cartridge nozzles Solution 5 Check the print cartridges Solution 6 Replace the print cartridge Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load media on page 10 Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 2 Use a higher print quality setting Solution Check the quality setting Use a higher quality setting to increase the amount of ink used for printing NOTE For maximum dpi resolution go to the Advanced tab and then select Enabled from the Maximum dpi drop down list For more information see Print using Maximum dpi on page 23 Solve a problem Cause The print quality setting was set too low If this did not solve the issue try the next solution Solution 3 If the print cartridge was dropped wait for it to recover Solution Allow 30 minutes for the print cartridge to recover Cause A tri color or photo print cartridge was jarred or
3. Select the Borderless printing check box if it is not already checked If the borderless paper size and paper type are not compatible the product software displays an alert and allows you to select a different type or size Click OK and then click Print or OK in the Print dialog box 4 NOTE Donotleave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing To print a photo on photo paper Load paper in the input tray 1 On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Basic Options area from the Paper Type drop down list select More Then select the appropriate photo paper type In the Resizing Options area from the Size drop down list select More Then select the appropriate paper size If the paper size and paper type are not compatible the printer software displays an alert and allows you to select a different type or size Print photos 15 Chapter 4 8 Inthe Basic Options area select a high print quality such as Best from the Print Quality drop down list NOTE To achieve the highest dpi resolution you can use
4. ARMEA EJ EDELE HIRE ERE WETTER Bar pii Aap REF RB ABER 0 BAHR IER ES M Eia e IX HUBERBEUS SEITSJT11363 2006 HRE X BURA HHA PSDs fa eBIXHUBEBEUE S8SETSJT11363 2006 HPR PREAMRWSS MALATE MER LENE SAE AEREA TEAR ESB EA ia 4 1 1 zm 3 e 3 s bk lo bx bx be bx fo bx be bx fo fo es blob Io kbp fo lo I Io Io Io b efe ef b b lo lo Io lg b ol ef belll b o b ef belll b o ef belll Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country region This section contains the following topics Regulatory model identification number FCC statement e VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord Notice to users in Korea Noise emission statement for Germany HP Photosmart C4600 series declaration of conformity Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRH 0803 This regulatory number should not be confused with the marketing name HP Photosmart C4600 series etc or product numbers Q8418 64001 etc 128 Technical information FCC statement FCC statement The United States Federal Communications Commission in 47 CFR
5. Make sure the print cartridges are installed Make sure you have paper loaded in the input tray Make sure that the product does not have a paper jam e Check that the print carriage is not jammed Open the front access door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials Turn off the product and then turn it on again e Print a test page to see if the product can print and is communicating with the computer a o lt o m E e S 52 Solve a problem e Make sure that the print queue is not paused If itis choose the appropriate setting to resume printing For more information about accessing the print queue see the documentation that came with the operating system installed on your computer e Check the USB cable If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length Make sure your computer is USB ready and that you are using a supported operating system For more information see the Readme file e Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end ofthe USB cable is plugged into a USB port on yo
6. e Regulatory notices S Notice Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein 2009 Hewlett Packard Development Company L P Windows Windows 2000 and Windows XP are U S registered trademarks of Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Specifications Technical specifications for the HP Photosmart are provided in this section For complete product specifications see the Product Data Sheet at www hp com support System requirements Software and system requirements are located in the Readme file For information about future operating system releases and support visit the HP online support Web site at www hp com support Environmental speci
7. 3 Lightly press down on the print cartridge to release it and then pull it towards you out of the slot NOTE Do not remove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes 4 Inspectthe print cartridge contacts for ink and debris buildup 5 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it 6 Hold the print cartridge by its sides 108 Solve a problem 7 Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes 1 Copper colored contacts 2 Ink nozzles do not clean 8 Hold the print cartridge with the HP logo on top and insert the print cartridge back into the slot Make sure you push the print cartridge in firmly until it snaps into place Solve a problem 9 Repeat if necessary for the other print cartridge 10 Gently close the print cartridge door and plug the power cord into the back of the product Cause The print cartridge contacts needed to be cleaned Errors 109 4 9 F3 w E e z 7 3 Chapter 10 110 If this did not solve the issue try the next solution Solution 3 Replace the print cartridge Solution Replace the indicated print cartridge You can also remove the indicated print cartridge and print using ink back
8. Q Press button next to Color Copy Copy text or mixed documents 33 Chapter 6 Press button next to Actual Size Press button next to Copies to increase number of copies to two d Start copy Press OK Related topics Change the copy settings on page 34 Stop the current job on page 121 Change the copy settings To set the paper size from the control panel 1 Press the button next to Copy 2 Select the copy type 3 Press the button next to 8 5 x 11 Plain To set the copy size from the control panel 1 Press the button next to Copy 2 Select the copy type 3 Press the button next to Actual Size To set the number of copies from the control panel 1 Press the button next to Copy 2 Select the copy type 3 Press the button next to Copies to increase the number of copies 34 Copy 7 Reprint photos To reprint an original photo 1 Load paper A Load up to 13 x 18 cm 5 x 7 inch photo paper in paper tray 2 Select project type a Press button next to Photo on Home screen b Press button next to Photo Original Reprint c Press OK 3 Load original a Liftlid on product Reprint photos Reprint photos 35 a Kk eh E o gt e fe 7 36 Chapter 7 b Load original print side down on right front corner of glass c Close lid 4 Reprint photo a Press OK b Press Prints to increase number of copies to two c Press O
9. Support process If you have a problem follow these steps 1 Check the documentation that came with the product 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date product information and expert assistance and includes the following features Fast access to qualified online support specialists Software and driver updates for the product Valuable product and troubleshooting information for common problems Proactive product updates support alerts and HP newsgrams that are available when you register the product 3 Call HP support Support options and availability vary by product country region and language Solve a problem HP support by phone Phone support options and availability vary by product country region and language This section contains the following topics e Phone support period Placing a call e Support phone numbers After the phone support period Solve a problem 45 Chapter 10 Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Placing a call Call HP support while you are in front of the computer and the product Be prepared to provide the following
10. c Insert memory Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card CompactFlash CF types and II Front USB port for storage devices d Select photo a Oooo Press button next to Select Press same button to increase the number of copies Press OK Press button next to Photo Size Press button next to 8 5 x 11 to change paper size e Print photo a Press Print Print photos 19 Chapter 4 Print passport photos a Load paper Q Load full size photo paper in paper tray b Select project type QO Press button next to Photo on Home screen Press button next to Passport Photo Print c Insert memory Fl Mms Duo SD Xb MMC i s 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required
11. Click the Features tab In the Paper Type drop down list select the type of paper that you have loaded 7 Inthe Print Quality drop down list select the appropriate print quality setting for your project 8 Click the Resolution button to view the print resolution dpi for the paper type and print quality combination you selected mw Printing shortcuts Use printing shortcuts to print with print settings that you use often The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list 4 NOTE When you select a printing shortcut the appropriate printing options are automatically displayed You can leave them as is change them or create your own shortcuts for commonly used tasks Use the Printing Shortcuts tab for the following print tasks General Everyday Printing Print documents quickly Photo Printing Borderless Print to the top bottom and side edges of 10 x 15 cm 4 x 6 inch and 13 x 18 cm 5 x 7 inch HP Photo Papers Paper saving Printing Print two sided documents with mutliple pages on same sheet to reduce paper usage Photo Printing With White Borders Print a photo with a white border around the edges 24 Print Fast Economical Printing Produce draft quality printouts quickly Presentation Printing Print high quality documents including letters and transparencies Two sided Duplex Printing Print two sided pages with the
12. Secure Digital SD Secure Digital Mini Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card CompactFlash CF types I and II Front USB port for storage devices d Select photo Q Press button next to Select Press same button to increase number of copies 20 Print Q Press OK Press button next to 2 x 2 inches to select paper size e Print photo Q Press OK Related topics Recommended papers for photo printing on page 7 e Stop the current job on page 121 Print envelopes With the HP Photosmart you can print on a single envelope a group of envelopes or label sheets designed for inkjet printers To print a group of addresses on labels or envelopes 1 Print a test page on plain paper first 2 Place the test page on top of the label sheet or envelope and hold both up to the light Check the spacing for each block of text Make adjustments as needed 3 Load the labels or envelopes into the main input tray A CAUTION Do not use envelopes with clasps or windows They can get stuck in the rollers and cause paper jams 4 Slide the paper width guide inward against the stack of labels or envelopes until the guide stops 5 f you are printing on envelopes do the following a Display the print settings and click the Features tab b Inthe Resizing Options area click the appropriate envelope size in the Size list 6 Cl
13. Solution 1 Insert the print cartridges Solution One or both of the print cartridges is missing Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place If the problem persists clean the contacts of the print cartridges To clean the print cartridge contacts 1 Turn on the product and open the print cartridge door The print carriage moves to the far right side of the product Wait until the print carriage is idle and silent and then unplug the power cord from the back of the product Lightly press down on the print cartridge to release it and then pull it towards you out of the slot NOTE Do not remove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes Inspect the print cartridge contacts for ink and debris buildup Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it Hold the print cartridge by its sides Errors 101 Solve a problem Chapter 10 7 Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes 1 Copper colored contacts 2 Ink nozzles do not clean 8 Hold the print cartridge with the HP logo on top and insert the print cartridge back into the slot Make sure you push the print cartridge in firmly
14. 70 Solve a problem Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout Solution 1 Print on a page of plain paper e Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paper Solution Print one or several pages of plain paper to soak up any excess ink in the product To remove excess ink using plain paper 1 Load several sheets of plain paper in the input tray 2 Wait five minutes 3 Print a document with little or no text 4 Check the back of the paper for ink If there is still ink on the back of the paper try printing on another page of plain paper Cause Ink accumulated inside the product where the back of the paper rests during printing If this did not solve the issue try the next solution Solution 2 Wait while the ink dries Solution Wait at least thirty minutes for the ink inside the product to dry then try the print job again Cause The excess ink in the product needed to dry out The text edges are jagged Try the following solutions if the text in your printouts is not sharp and the edges are rough e Solution 1 Use TrueType or OpenType fonts e Solution 2 Align the print cartridges Solution 1 Use TrueType or OpenType fonts Solve a problem Solution Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts When selecting a font look for the TrueType or
15. If this did not solve the issue try the next solution Solution 3 Turn on the computer Solution Turn on the computer Cause The computer was turned off If this did not solve the issue try the next solution Solution 4 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again Solve a problem For more information on setting up the product and connecting it to your computer see the Setup Guide that came with the product Cause The product was not properly connected to the computer Errors 89 4 Q lt w e x 7 3 Chapter 10 File messages The following is a list of file related error messages Error reading or writing the file Unreadable files NN files could not be read e Photos not found File not found Invalid file name Supported file types for the product File corrupted Error reading or writing the file Solution Check to see if you have the right folder and file name Cause The product software could not open or save the file Unreadable files NN files could not be read Solution Reinsert the memory card in the pr
16. Remove the additional memory card Solution You can insert only one memory card at a time If more than one memory card is inserted the green Photo light near the memory card slots will blink rapidly and an error message will appear on the computer screen Remove the additional memory card to resolve the problem Cause Multiple memory cards were inserted in the product If this did not solve the issue try the next solution Solution 4 Reformat the memory card in your digital camera Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted If the file system on the card is corrupt reformat the memory card in your digital camera For more information see the documentation that came with your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost Cause The memory card file system was corrupted Solve a problem The photos on the memory card do not transfer to my computer Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1
17. and then click Print Preview 2 Check the margins The product uses the margins you have set in your software application as long as they are greater than the minimum margins the product supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancel the print job if the margins are not satisfactory and then adjust the margins in your software application Cause The margins were not set correctly in your software application If this did not solve the issue try the next solution Solution 2 Verify the paper size setting Solution Verify that you have selected the proper paper size setting for your project Make sure that you have loaded the correct paper size in the input tray Cause The paper size setting might not have been set correctly for the project you were printing If this did not solve the issue try the next solution Solution 3 Load the stack of paper correctly Solution Remove the stack of paper from the input tray reload the paper and then slide the paper width guide inward until it stops at the edge of the paper For more information see Load media on page 10 Solve a problem Cause The paper guides were not positioned correctly If this did not solve the issue try the next solution Solution 4 Load a stack of envelopes correctly in the input tray Solution Load a stack of envelopes in the input tray
18. sra a hullad kanyagokat forduljon a helyi nkorm nyzathoz a h ztart si hullad k begy jt s vel foglalkoz vallalathoz vagy a term k forgalmaz j hoz Lietot ju atbr vo an s no nederig m ier c m Eiropas Savien bas priv taj s m jsaimniec b s is simbols uz ier ces vai fas iepakojuma nor da ka o ier ci nedr kst izmest kop ar p r jiem m jsaimniec bas atkritumiem J s esat atbild gs par atbr vo anos no neder g s ier ces to nododet noradnala sav kkancs yela lal Nu vella nedertga elekirisk un elekironiaka oprikojume ohreizei amp parsiride Specala nederidas lerices sav k ana un obverse pamsade palide kaupi dabar resursus un nediofiha fad ctreizajo parsr di kas sarg civ lu veselibu on epkariejo vidi Lal ioguhu papildu inlonvacliu por to kur obveir jai parir del vor nog d t nederigo ier ci l dzu sazinieties ar viet jo pa vald bu m jsaimniec bas atkritumu sav k anas dienestu vai veikalu kur iegadajaties o ieric Europos Sqjungos vartotoj ir priva i namy kiy atliekamos jrangos i metimas is simbolis ant produkto arba jo pakuot s nurodo kad produktas negali biti i mestas kartu su kitomis namy kio atliekomis J s privalote i mesti savo atliekama jrangq atiduodami j i atliekamos elektronikos ir elekiros rangos perdirbimo punktus Jei atliekama jranga bus atskirai surenkama ir perdirbama bus i saugomi nat ral s i tekliai ir u ikrinama kad jranga yra perdirbta mogau
19. 10 NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary For more information see Recommended papers for printing on page 8 e Information on paper on page 12 Cause The wrong kind of paper was loaded in the input tray Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page e Solution 1 Make sure the paper is loaded correctly e Solution 2 Make sure only one type of paper is loaded e Solution 3 Ensure that the rear door is securely installed Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load media on page 10 Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 2 Make sure only one type of paper is loaded Solution Load only one type of paper at a time Cause More than one type of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 3 Ensure that the rear door is securely installed Solution Make sure that the rear door is securely installed If you removed the rear door to clear a paper jam replace it Gently push the door forward until it snaps into place 4 9 F3 w E z 7 3 Cause The rear door was not securely installed
20. 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures c b p 8 c lt o o Reorient the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any ch
21. OpenType icon TrueType icon OpenType icon Cause The font was a custom size Print quality troubleshooting 71 4 Q lt 7 t 2 er 7 3 Chapter 10 Some software applications offer custom fonts that have jagged edges when enlarged or printed Also if you want to print bitmapped text it might have jagged edges when enlarged or printed If this did not solve the issue try the next solution Solution 2 Align the print cartridges Solution Align the print cartridges To align the print cartridges from the HP Photosmart Software f imn Load letter or A4 unused plain white paper into the input tray 4 NOTE Ifyou have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again In the HP Solution Center click Settings In the Print Settings area click Printer Toolbox amp NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button The Printer Toolbox appears Click the Device Services tab Click Align the Print Cartridges When prompted ensure plain
22. Shanghai PRC 200131 declares that the product Product Name and Model HP Photosmart C4600 series Regulatory Model Number SNPRH 0803 Product Options All Conforms to the following Product Specifications and Regulations EMC CISPR 22 2005 EN 55022 2006 Class B EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2006 EN61000 3 3 1995 A1 2001 A2 2005 FCC CFR 47 Part 15 Class B ICES 003 Issue 4 Class B c 2 i p 8 c o o Safety EN 60950 1 2001 IEC 60950 1 2001 EN 60825 1 1994 A1 2002 A2 2001 Environment WEEE Directive 2002 96 EC RoHS Directive 2002 95 EC This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The product herewith complies with the requirements of the Low Voltage Directive 2006 95 EC the EMC Directive 2004 108 EC and WEEE Directive 2002 96 EC and RoHS Directive 2002 95 EC and carries the CE marking accordingly Additional Information 1 his product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers 19 Aug 200
23. Solution 4 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was defective or not intended for use in this product Printing in ink backup mode Solution If you receive the ink backup mode message and two print cartridges are installed in the product verify that the protective piece of plastic tape has been removed from each print cartridge When plastic tape covers the print cartridge contacts the product cannot detect that the print cartridge is installed 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing Solve a problem Ink nozzles under tape Cause When the product detected that only one print cartridge is installed ink backup mode is initiated This printing mode lets you print with a single print cartridge but it slows the product and affects the quality of printouts Errors 105 4 o lt o m 2 e S a Chapter 10 106 Print cartridges missing or not detected Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reinsert the print cartridges
24. a slick texture or that stretches easily It can feed incorrectly through the paper path causing paper jams Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag Do not leave unused photo paper in the input tray The paper might start to curl which might reduce the quality of your printouts Curled paper can also cause paper jams Always hold photo paper by the edges Fingerprints on photo paper can reduce print quality Do not use paper that is heavily textured It can cause graphics or text to print improperly Donotcombine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity UV Ss o o 2 2 7 12 Paper basics 4 Print Print documents on page 13 Print photos on page 14 Print envelopes on page 21 Fi Print on specialty media on page 21 NX Related topics Load media on page 10 Recommended papers for photo printing on page 7 Recommended papers for printing on page 8 X Print a Web page on page 22 Print documents
25. and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly Setup troubleshooting 51 Chapter 10 connected the USB cable but am having problems using the product with my computer Solution You must first install the software that came with the product before connecting the USB cable During installation do not plug in the USB cable until prompted by the onscreen instructions Once you have installed the software connecting your computer to the product with a USB cable is straightforward Simply plug one end of the USB cable into the back of your computer and the other into the back of the product You can connect to any USB port on the back of your computer For more information on installing the software and connecting the USB cable see the Setup Guide that came with the product Cause The USB cable was connected before the software was installed Connecting the USB cable before you are prompted can cause errors After setting up the product it does not print Solution e Look at the On button located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product
26. de residuo es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electr nicos y el ctricos EI reciclaje y la recogida por separado de estos residuos en el momento de la eliminaci n ayudar a preservar recursos nafurcles y a garantizar que el eecidaje proteja la salud y el medio ambiente Si desea informerin adicional sobre los lugares donde puede dejar estos residuos para su reciclado p ngase en contacto con las autoridades locales de su ciudad con el servicio de gesti n de residuos dom sticos o con la tienda donde adquin el producto Likvidace vyslou il ho za zen u ivateli v dom cnosti v zem ch EU Tato zna ka na produktu nebo na jeho obalu ozna uje e tento produki nesm b t likvidov n prast m vyhozenin do b n ho domovn ho odpadu Odpov d te za to e vyslou il za zen bude pled no k likvidaci do stanoven ch sb m ch mist ur en ch k recyklaci vyslou il ch elekiri k ch a elektronick ch za zen Likvidace vyslovzil ho za zen sarostain m sb rem a recyklaci napom h zachov n p rodn ch zdroj a zajitfuje Ze recyklace prob hne zp sobem chr n c m lidsk zdrav a ivotn prost ed Dal informace o tom kam m ete weluzilezofizen p edat k recyklaci m ete z skat od fad mis samospr vy od spole nos i prov d j c svoz a likvidaci domovn ho odpadu nebo v obchod kde jte produkt zakoupili Bortskaffelse af affald
27. exe and then press Enter n Windows XP Click Run or click Accessories and then Run When the Run dialog box appears type d Nsetup exe and then click OK If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter Cause The installation failed to run automatically The Minimum System Checks screen appears Solution Click Details to see what the specific problem is and then correct the problem before attempting to install the software Cause Your system did not meet the minimum requirements to install the software received a message that an Unknown Error has occurred Solution Uninstall the software completely and then reinstall it To uninstall the software and reset the product 1 Disconnect and reset the product To disconnect and reset the product a Make sure the product is turned on b Press the On button to turn off the product c Disconnect the power cord from the back of the product d Reconnect the power cord to the back of the product e Press the On button to turn on the product 2 Uninstall the software completely 4 9 F3 7 t E z 7 3 f NOTE Itis important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer before reinstalling it To uninstall the software completely a Onthe Windows taskbar click Start Settings Control Panel or just Control Panel
28. handled roughly during installation If this did not solve the issue try the next solution Solution 4 Clean the print cartridge nozzles Solution Check the print cartridges If it looks as though there are fibers or dust around the ink nozzles clean the ink nozzle area of the print cartridge Cause The print cartridge nozzles needed to be cleaned If this did not solve the issue try the next solution Solution 5 Check the print cartridges Solution Check the estimated ink levels in the print cartridges 4 NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information see Check the estimated ink levels on page 39 Solve a problem Cause The print cartridges needed to be cleaned or there was insufficient ink If this did not solve the issue try the next solution Solution 6 Replace the print cartridge Solution Replace the
29. incorrectly If this did not solve the issue try the next solution Solution 2 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Solve a problem Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling 4 NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary Print quality troubleshooting 61 Chapter 10 For more information see e Recommended papers for printing on page 8 e Information on paper on page 12 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 3 Make sure you are using genuine HP print cartridges Solution Check to see if your print cartridges are genuine HP print cartridges HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the qualit
30. information e Product name HP Photosmart C4600 series e Serial number located on the back or bottom of the product Messages that appear when the situation occurs Answers to these questions Has this situation happened before Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm product was moved etc For the list of support phone numbers see Support phone numbers on page 46 Support phone numbers The support phone numbers and associated costs listed here are those in effect at the time of publication and are applicable only for calls made on a land line Different rates may apply for mobile phones 4 Q lt w 2 er 7 3 46 Solve a problem For the most current HP list of telephone support numbers and call costs information see www hp com support www hp com support Africa English speaking 27 11 2345872 Ha 0570 Afrique francophone 33 1 4993 9230 Ha 03 3 021 672 280 BB 0800 222 47 Argentina Buenos Aires www hp com la soporte eh 1588 Argentina www hp com la soporte Luxembourg Francais WWW Australia 1300 721 147 Luxemburg Deutsc
31. inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling 4 NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary For more information see Recommended papers for printing on page 8 Information on paper on page 12 Solve a problem Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 4 Check to see if the product is in ink backup mode Solution Check to see if the the product is printing in ink backup mode with only one print cartridge installed Ifthe product is in ink backup mode text and photo quality will differ from those printed when using both print cartridges Print quality troubleshooting 59 Chapter 10 If you are satisfied with the print quality continue printing in ink backup mode Or replace the missing print cartridge For more information see Ink backup mode on page 42 Replace the cartridges on page 40 Cause A print cartridge was missing and the product was printing in ink backup mode If this did not solve the issue try the next solution Solution 5 Check the print settings Solution Check the print settings Check
32. issue try the next solution Solution 2 Use a higher quality image Solution Use a higher resolution image If you are printing a photo or graphic and the resolution is too low it will be blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed Cause The resolution of the image was low If this did not solve the issue try the next solution Solution 3 Print the image in a smaller size Solution Reduce the size of the image and then print it If you are printing a photo or graphic and the print size is set too high it will be blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed Cause The image was printed in a larger size Solve a problem Printouts have vertical streaks Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling Print quality troubleshooting 69 Chapter
33. newly installed print cartridges Solution You must align the print cartridges to ensure excellent print quality If the alignment error persists and you cannot clear it your print cartridge might be defective Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new print cartridge Ifthe end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Cartridge warranty information on page 43 Order ink supplies on page 42 Cause You installed new print cartridges that needed alignment If this did not solve the issue try the next solution Solution 5 Print cartridge might be defective Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was defective 4 9 F3 w E z 7 3 Print cartridges incorrectly installed Solution Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place 98 Solve a problem Also make sure the print cartridges are installed into the correct slots To make sure the pr
34. page 24 Printing shortcuts on page 24 Set the default print settings on page 25 Stop the current job on page 121 16 Print Print photos from a memory card A Doone of the following Print photo on small size paper a Load paper Q Load up to 10 x 15 cm 4 x 6 inch photo paper in paper tray b Select project type Press button next to Photo on Home screen Q Press button next to Memory Card Print c Insert memory MultiMediaCard w 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card CompactFlash CF types I and II Front USB port for storage devices Print photos 17 Chapter 4 d Select photo Q Press button next to Select Press same button to increase number of copies Q Press OK e Print photo Q Press OK Print photo on full size paper a Load paper Load full size photo paper in paper tray b Select project type QO Press the button next to Photo on Home screen Q Press the button next to Memory Card Print 18 Print
35. shortcut and click Delete 6 Click OK to close the Properties dialog box 7 Click Print or OK to begin printing Related topics e Recommended papers for printing on page 8 Load media on page 10 View the print resolution on page 24 Printing shortcuts on page 24 e Set the default print settings on page 25 Stop the current job on page 121 Print photos Print photos saved on your computer on page 14 e Print photos from a memory card on page 17 Print photos saved on your computer To print a borderless image 1 Remove all paper from the input tray 2 Place the photo paper print side down on the right side of the input tray 3 Onthe File menu in your software application click Print 4 Make sure the product is the selected printer 5 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 14 Print 10 Click the Features tab In the Size list click the size of photo paper loaded in the input tray If a borderless image can be printed on the specified size the Borderless printing check box is enabled In the Paper Type drop down list click More and then select the appropriate paper type f NOTE You cannot print a borderless image if the paper type is set to Plain paper or to a type of paper other than a photo paper
36. the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears Print quality troubleshooting 67 Chapter 10 4 Click the Device Services tab Click Clean the Print Cartridges 6 Follow the prompts until you are satisfied with the quality of the output and then click Done 7 Follow the prompts until you are satisfied with the quality of the output and then click Done There are three stages of cleaning Each stage lasts from one to two minutes uses one sheet of paper and uses an increasing amount of ink After each stage review the quality of the printed page You should only initiate the next phase of cleaning if the print quality is poor If print quality still seems poor after you clean the print cartridges try cleaning the print cartridge contacts before replacing the affected print cartridge n For more information see Check the estimated ink levels on page 39 Cause The print cartridges needed to be cleaned or there was insufficient ink If this did not solve the issue try the next solution Solution 6 Replace the print cartridge Solution Replace the indicated print cartridge You can also remove the indicated print cartridge and print using ink backup mode NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from t
37. this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 In the Basic Options area from the Paper Type drop down list select More Then select the appropriate paper type Pe MM em a X TIP If you want to make notations on the back of the transparencies and erase them later without scratching the original click the Advanced tab and select the Mirror Image check box 7 Inthe Resizing Options area from the Size drop down list select More Then select an appropriate size 8 Click OK and then click Print or OK in the Print dialog box amp NOTE The product automatically waits for transparencies to dry before releasing them Ink dries slower on film than on plain paper Make sure you allow enough time for the ink to dry before handling the transparency Related topics Paper basics on page 7 View the print resolution on page 24 Printing shortcuts on page 24 Set the default print settings on page 25 Stop the current job on page 121 Print a Web page You can print a Web page from your Web browser on the HP Photosmart If you use Internet Explorer 6 0 or higher for Web browsing you can use HP Smart Web Printing to ensure simple predictable web printing with control over what you want and how you want it printed You can access HP Smart Web Printing from the toolbar in 22 Print Internet Explorer For more i
38. unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error If this did not solve the issue try the next solution Solution 3 Press the On button more slowly Solution The product might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the product to turn on If you press the On button again during this time you might turn the product off A CAUTION Ifthe product still does not turn on it might have a mechanical failure Unplug the product from the power outlet Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause You pressed the On button too quickly If this did not solve the issue try the next solution Solution 4 Contact HP to replace the power supply Solution Contact HP support to request a power supply for the product Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The power supply was not intended for use with this product If this did not solve the issue try the next solution Solution 5 Contact HP support for service Solve a problem Solution If you have completed all of the steps provided in the previous solutions
39. white letter or A4 paper is loaded in the input tray then press the button next to OK 4 NOTE Ifyou have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again The product prints a print cartridge alignment sheet Load the page print side down on the right front corner of the glass and then press the button next to OK to scan the page When the On button stops flashing the alignment is complete and the page can be removed Recycle or discard the page Cause The print cartridges needed to be aligned 22 Solve a problem Print troubleshooting Use this section to solve these printing problems Envelopes print incorrectly The product prints meaningless characters The pages in my document came out in the wrong order The margins are not printing as expected Ablank page came out while printing Envelopes print incorrectly Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Load the stack of envelopes correctly Solution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jams Solution 1 Load the stack of envelopes correctly Solution Load a sta
40. with the envelope flaps facing up and to the left Print troubleshooting TS Chapter 10 Make sure that you remove all paper from the input tray before loading the envelopes Cause A stack of envelopes was loaded incorrectly A blank page came out while printing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Remove any extra pages or lines at the end of the document e Solution 2 Load paper in the input tray e Solution 3 Check the print cartridge Solution 1 Remove any extra pages or lines at the end of the document Solution Open the documentfile in your software application and remove any extra pages or lines at the end of the document Cause The document you were printing contained an additional blank page If this did not solve the issue try the next solution Solution 2 Load paper in the input tray Solution If the product has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray Cause The product picked up two sheets of paper If this did not solve the issue try the next solution a o lt o m gt e S Solutio
41. 4 legal paper specifications 124 letter paper specifications 124 M margins incorrect 74 memory cards digital camera cannot read 77 error message 93 file unreadable 90 HP Photosmartcannot read 78 photos missing 90 troubleshoot 77 missing information from copy 83 text from scan 86 P paper recommended types 8 specifications 124 tips 12 phone support 45 phone support period period for support 46 photo paper recommended types 7 specifications 124 photos missing 90 poor fax printout quality 61 poor printout quality 58 print blank printout 76 distorted printout 63 envelopes print incorrectly 73 faded 66 margins incorrect 74 meaningless characters 74 quality troubleshoot 58 61 64 68 reversed page order 74 specifications 124 troubleshooting 73 vertical streaks 69 Web pages 22 print cartridges align 96 damaged 106 error message 100 106 incorrect 100 low ink 76 low on ink 96 missing 106 133 non HP ink 100 previously used 119 print quality smeared ink 58 print settings print quality 58 printing with one ink cartridge 42 Printing Shortcuts tab 24 problems copy 81 error messages 87 print 73 scan 85 R recycle ink cartridges 126 regulatory notices regulatory model identification number 128 reinstall software 48 S scan blank 85 crop incorrect 85 fails 88 page layout incorrect 85 scan specifications 124 text appears as dotted lines 85 text format incorrect 86 text incorrec
42. 8 Peng Cong IPMO China Product Regulations Manager Local contact for regulatory topics only EMEA Hewlett Packard GmbH HG TRE Herrenberger Strasse 140 71034 Boeblingen Germany www hp com go certificates U S Hewlett Packard 3000 Hanover St Palo Alto 94304 U S A 650 857 1501 Regulatory notices 131 Chapter 12 4 1 z zi 1 5 v E 132 Technical information Index Symbols Numerics 10 x 15 cm photo paper specifications 124 A after the support period 48 alignment failed 96 print cartridges 96 B blank copy 84 scan 85 buttons control panel 6 C color dull 66 connection problems HP All in One will not turn on 50 control panel buttons 6 features 6 copy blank 84 fit to page fails 83 missing information 83 specifications 124 troubleshooting 81 crop fails 92 customer support warranty 48 E envelopes specifications 124 environment Environmental product stewardship program 125 environmental specifications 123 error messages memory cards 93 reading or writing file 90 F fax poor quality printouts 61 fax problems poor print quality 61 file invalid name 91 supported formats 91 unreadable 90 firmware revision mismatch 88 fit to page fails 83 I improper shutdown 95 ink drying time 95 low 76 96 streaks on the back of paper 71 ink cartridges HP ink depleted 119 ink backup mode 42 invalid file name 91 L labels specifications 12
43. HP Photosmart manually To create a printing shortcut 1 On the File menu in your software application click Print 2 Make sure the product is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Printing Shortcuts tab 5 Inthe Printing Shortcuts list click a printing shortcut The print settings for the selected printing shortcut are displayed 6 Change the print settings to those you want in the new printing shortcut 7 Click Save as and type a name for the new printing shortcut and then click Save The printing shortcut is added to the list To delete a printing shortcut 1 On the File menu in your software application click Print 2 Make sure the product is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Printing Shortcuts tab In the Printing Shortcuts list click the printing shortcut that you want to delete 6 Click Delete The printing shortcut is removed from the list en 4 NOTE Only the shortcuts that you have created can be deleted The original HP shortcuts cannot be deleted Set the default print settings If there are settings that you frequently use for
44. HP Photosmart C4600 series Contents 1 HP Photosmart 64600 series Help 4 su nee 3 2 Get to know the HP Photosmart Lx Ier igiercin ec Lara aan este cna eee eed esha nennen Renee Fan 5 Control panel feat rS s 6 4 Print Print documents s ccsiicchcestade sere acta 13 PINE e afo 1701 2 oes nimii brem talit nite iain ix Ea eA 14 unndbc cee 21 Print on Speclalty media el Cer erae engeren bei ena viet AAA BOR p ERR Tan Seeley ten 21 Printa WED Pag c RE 22 5 Scan SCAN to ACOMPULEM E 27 SCAN toa memory Card secet ace HR EERD acidbons MERE FIR rasadaes suscdeeinisecetnauands sdsscaegaavabcessdaaviees 28 6 Copy Copy text or mixed documents careret ta por epe Dre cpi een 31 T Repant photos 2er 35 8 Save Photos meet 37 9 Work with cartridges Check the estimated ink levels essssessseeenenene emm nennen ennemis 39 Replace the Cart Ges E ER 40 Order se 42 Cartridge warranty information ssssssseesseseeeeenene enne enne emen ren nnnned 43 10 Solve a problem HP SJUT 0 010 M 45 Uninstall and reinstall the software enm nemen mener 48 Setup troubleshooting u retenti eta naeia bere ei n yag oaia 49 Print quality troublesh
45. Install the product software e Solution 2 Turn on the product e Solution 3 Turn on the computer e Solution 4 Check the connection from the product to your computer Memory card troubleshooting 79 Chapter 10 Solution 1 Install the product software Solution Install the product software that came with the product If it is installed restart your computer To install the product software 1 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program 2 When prompted click Install More Software to install the product software 3 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product Cause The product software was not installed If this did not solve the issue try the next solution Solution 2 Turn on the product Solution Turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 3 Turn on the computer Solution Turn on the computer Cause The computer was turned off If this did not solve the issue try the next solution Solution 4 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is
46. K Related topics Stop the current job on page 121 Reprint photos Save photos You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer s hard drive for advanced photo editing sharing photos online and printing from your computer Before transferring photos to your computer you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP Photosmart Ef NOTE The HP Photosmart must be connected to a computer that has the HP Photosmart Software installed on it Save photos To save photos 1 Insert your memory card into the appropriate slot on the product The software opens on your computer 2 Follow the onscreen prompts on your computer to save the photos to your computer f NOTE Only images that were not previously saved are copied to your computer Save photos 37 Chapter 8 n fto lt o gt zd 7 38 Save photos 9 Work with cartridges Check the estimated ink levels Replace the cartridges e Order ink supplies Cartridge warranty information Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge The ink supply level shows an estimate ofthe amount of ink remaining in the cartridges amp NOTE If you have installed a refilled or rema
47. Most print settings are automatically handled by the software application You need to change the settings manually only when you change print quality print on specific types of paper or transparency film or use special features To print from a software application 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Ifyou need to change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 NOTE When printing a photo you must select options for the specific photo paper and photo enhancement Print 13 Chapter 4 5 Select the appropriate options for your print job by using the features available in the Advanced Printing Shortcuts Features and Color tabs XX TIP You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab Click a type of print task in the Printing Shortcuts list The default settings for that type of print task are set and summarized on the Printing Shortcuts tab If necessary you can adjust the settings here and save your custom settings as a new printing shortcut To save a custom printing shortcut select the shortcut and click Save As To delete a shortcut select the
48. P will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other devices use the FAT FAT16 or FAT 12 format and cannot recognize a FAT32 formatted card 94 Solve a problem Card is not fully inserted Solution Make sure you fully insert the memory card into the appropriate slot on the product If the memory card is not inserted properly the product will not respond and the green Photo light near the memory card slots will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The memory card was not fully inserted Paper messages The following is a list of paper related error messages Paper upside down Paper orientation error Ink is drying Paper upside down Solution Load paper in the input tray print side down Cause Paper in the input tray was upside down Paper orientation error Solution Insert paper into the input tray with the short edge forward and the print side down Slide the paper forward until it stops Cause Paper in the input tray was in landscape orientation Ink is drying Solution Leave the sheet in the output tray until the message disappears If it is necessary to remove the printed sheet before the message disappears carefully hold the printed sheet on the underside or the edges and place it on a flat surface to dry Cause Transparenc
49. SB cable and plug it in again or try plugging the USB cable into a different USB port Do not attach the USB cable to a keyboard Verify that the USB cable is 3 meters 9 8 feet or less in length e If you have several USB devices attached to your computer you might want to unplug the other devices during the installation 2 Unplug the product power cord and then plug it in again 3 Verify that the USB cable and power cord are plugged in 4 Click Retry to retry the connection 5 Continue with the installation and restart the computer when prompted Cause The USB connection between the product and the computer failed Solve a problem The registration screen does not appear Solution You can access the registration Sign up now screen from the Windows taskbar by clicking Start pointing to Programs or All Programs HP Photosmart C4600 series and then clicking Product Registration Cause The registration screen did not launch automatically 57 Chapter 10 Print quality troubleshooting Use this section to solve these print quality problems e Wrong inaccurate or bleeding colors e Ink is not filling the text or graphics completely The printout has a horizontal band of distortion near the bottom of a borderless print Printouts have horizontal streaks or lines Printouts are faded or have dull colors e Printouts seem blurry or fuzzy e Printouts have vertical streaks Printouts are slanted or
50. Solution Try printing another document from the same software application If this works then try printing a previously saved version of the document that is not corrupt Cause The document was corrupt The pages in my document came out in the wrong order Solution Print the document in reverse order When the document finishes printing the pages will be in correct order Cause The print settings were set to print the first page of your document first Because of the way the paper feeds through the product the first page will be print side up at the bottom of the stack 4 9 F3 t 2 z 7 3 The margins are not printing as expected Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Check the printer margins Solution 2 Verify the paper size setting e Solution 3 Load the stack of paper correctly e Solution 4 Load a stack of envelopes correctly in the input tray 74 Solve a problem Solution 1 Check the printer margins Solution Check the printer margins Make sure the margin settings for the document do not exceed the printable area of the product To check your margin settings 1 Preview your print job before sending it to the product In most software applications click the File menu
51. ab Make sure you do not remove the copper colored tape containing the electrical contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket n e lt m x fe S 3 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side Cause The indicated print cartridges were installed incorrectly If this did not solve the issue try the next solution Solution 2 Clean the print cartridge contacts Solution Clean the print cartridge contacts on the print cartridges that are experiencing the problem 116 Solve a problem Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers X TIP Coffee filters are lint free and work well for cleaning print cartridges Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the product To clean the print cartridge contacts 1 Turn on the product and open the print cartridge door The print carriage moves to the far righ
52. abled HP Photosmart scan the Auto Sense marks and automatically adjust printer settings including paper type print quality and size for faster printing and outstanding quality You will even get an alert if your paper is loaded incorrectly When you print using tabbed photo papers Auto Sense technology will ensure your printer adjusts to avoid printing on the tab To ensure you have HP photo papers with Auto sense look for this symbol on the package Ii HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer It is available in semi gloss finish in several sizes including A4 8 5 x 11 inch and 10 x 15 cm 4 x 6 inch with or without tabs For longer lasting photos it is acid free Paper basics di Paper basics UV f S o fo 2 5 7 Chapter 3 HP Photo Value Pack HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP Photosmart Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid print after print Great for printing out an entire vacation s worth of photos or multiple prints to share To order HP
53. and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause Incorrect type of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 2 Make sure the protective tape is removed from the print cartridges Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Remove and then reinsert the print cartridges Verify that they are fully inserted and locked in place Solve a problem Cause Protective tape was covering the print cartridges If this did not solve the issue try the next solution Errors 97 Chapter 10 Solution 3 Check if print cartridges are fully inserted Solution Remove and then reinsert the print cartridges Verify that they are fully inserted and locked in place Cause The contacts on the print cartridge were not touching the contacts in the print carriage If this did not solve the issue try the next solution Solution 4 Align
54. anges or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation VCCI Class B compliance statement for users in Japan CORB FRUERESERFEB EHE VCCI ORXE C R24 IIA BiBikRBdEECI C OXB RERHCHATSCCeZANELTUNRTA Z NRE PVAPCTLEV AY RBI TEA na CRBS eRT CEPHWET BYU RU SEE HEP TEL URW RUELTREW Notice to users in Japan about the power cord Sm AMENLERI RZSENTEN Me nw 088g CIE IERI BK U A Regulatory notices 129 Chapter 12 Notice to users in Korea Ba 717788 et s 7l7l ol 7212 7 286302 HyS S FH 772 M 7T E JIBAN ASE AS ye oH DE ROM A amp amp UELI Noise emission statement for Germany 4 1 z i E 5 e sz v E Ger uschemission LpA 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 130 Technical information HP Photosmart C4600 series declaration of conformity according to ISO IEC 17050 1 and EN 17050 1 UJ DECLARATION OF CONFORMITY invent DoC SNPRH 0803 Rev A Supplier s Name Hewlett Packard Company Supplier s Address 20 Jia Feng Road Waigaoqiao Free Trade Zone Pudong
55. antee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit Cause Non HP print cartridges were being used 58 Solve a problem If this did not solve the issue try the next solution Solution 2 Make sure paper is loaded correctly in the input tray Solution Make sure the paper is loaded correctly and that it is not wrinkled or too thick Load paper with the side you want to print on facing down For example if you are loading glossy photo paper load the paper with the glossy side down Make sure the paper lays flat in the input tray and is not wrinkled If the paper is too close to the print head during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope For more information see Load media on page 10 Cause The paper was loaded incorrectly or it was wrinkled or too thick If this did not solve the issue try the next solution Solution 3 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging
56. araw ouia orov clonivon f om cuorsuaola clit eet Em npo v aur Sev np na va nerayrel padi pe adda oiKiakd anoppippara Avri era euBivy oag rivai va anoppiyere Tig dxpnoreg auoKzutc oc pia KaBopiopivn yov da oukkoyiig anopp yp ruv yia mv avaKUKAwon yprorou MeKrpiKoU kar nerrpovixo cLon iopou H xuprom ouXoyi kar avaxin won rav ypnruv cuaxru v Ba oup akc om Siarhpnon ruv puoik v n puv kar om Bia n Ba avakuk ubolv pe v rorov rp rio Wore va npoorant trai y uycia Tuv apina rat to rep PANN fu nepog n 6c ninpopoples ajeUc p 10 nod jaoptit va c OPRITE vg ayorqois CUBAS Yid avais cuire ja t ad ANGU pp apx s f pe To kardornjia and ro onolo ayop cart ro npoi v A hullad kanyagok kezel se a mag nh ztart sekban az Eur pai Uni ban Ez a szimb lum amely a term ken vagy annak csomagol s n van felt ntetve azt jelzi hogy a term k nem kezelhet egy tt az egy b h ztart si hullad kkal Az n feladata hogy a k sz l k hullad kanyagait elju assa olyan kijelalt gy jt helyre amely az elekiromos hullad kanyagok s az elekironikus berendez sek Gjrahasznositasaval foglalkozik A R llad kanyagok elk l n tett gy jt se s jrahasznos t sa hozz j rul a term szeti er forr sok meg rz s hez egy ttal azt is biztos tja hogy a hullad k jrahasznos t sa az 16szsegre s a k myezeire nem rtalmas m don t rt nik Ha t j koziat st szerelne kapni azokr l a helyekr l ahol leadhatja jrahasznosil
57. ard drive and then presents a report with a list of components to delete c Select the appropriate check boxes to remove the unnecessary components More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing the following Deleting temporary Internet files Deleting downloaded program files Emptying the Recycle Bin Deleting files from your temporary folder Deleting files created by other Windows tools e Removing optional Windows components that you do not use d After selecting the components to remove click OK Install the software To install the software a Insert software CD into the CD ROM drive of the computer The software installation will start automatically EA NOTE Ifthe installation does not run automatically from the Windows Start menu click Start Search or Run In the Start Search or Run dialog box type d setup exe and then press Enter If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter b Follow the prompts on the computer screen to install the software Try using the product again Cause The source of the error was unknown 56 Solve a problem A red X appears on the USB connect prompt Solution Check that the product is turned on and then try the USB connection again To retry the USB connection 1 Verify that the USB cable is set up properly as follows Unplug the U
58. aves money without affecting the high performance of this product To determine the ENERGY STAR qualification status for this product see the Product Data Sheet or Specifications Sheet Qualified products are also listed at www hp com go energystar 4 1 z 1 2 5 e 3 v E 126 Technical information Disposal of waste equipment by users in private households in the European Union Espa ol Italiano esky Nederlands Dansk Eesti 2 E E a Latviski Magyar Lietuvi kai Polski Portugu s Svenska Sloven na Sloven ina Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recyding of your waste equipment al ihe time of disposal wil help Jo conserve natural resources ond ensure thet is recycled in a manner iat protects human healih and the environment For more information about where You con drop off your waste equipment for recycling please contaci your lacal cty oies your household waste disposal servis or Ihe shop where you purchased the produc vacuation des quipements usag s par les utilisateurs dans le
59. b Double click Add Remove Programs or click Uninstall a program 54 Solve a problem c Remove all the items that are related to the HP Photosmart Software A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with the product name and software version number HP Software update HP Share to Web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 d GotoC Program Files HPorC Program Files Hewlett Packard for some older products and delete the Digital Imaging folder e Goto C WINDOWS and rename the twain_32 folder to twain_32 old 3 Turn off programs that run in the background B NOTE When the computer is turned on a software group called the Terminate and Stay Resident TSR programs automatically loads These programs activate some of the computer utilities such as the anti virus software but are not required for the computer to function Occasionally TSR s prevent the HP software from loading so that it does not install properly In Windows Vista and Windows XP use the MSCONFIG utility to prevent TSR programs and services from starting up To turn off programs that run in the background a Onthe Windows taskbar click Start b Depending on
60. celt werden die keine Gef hrdung for die Gesundheit des Menschen und der Umwelt darstellt Weitere Informationen dar ber wo Sie alte Elekiroger te zum Recyceln abgeben k nnen erhalten Sie bei den rtlichen Beh rden Wertstoffh fen oder dort wo Sie das Ger t erworben haben Smaltimento di apparecchiature da rottamare da parte di privati nell Unione Europea Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici Gli utenti devono provvedere allo smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche La raccolta e il ricidaggio separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamaie nel rispetio dell ambiente e della tutela della salute Fer ulerio informazioni sul punti di raccolla delle apparecchiature da roflamare contatiare proprio comune di residenza il servizio di smaltimento dei rifiuti locale o il negozio presso il quale stato acquistato il prodotto Eliminaci n de residuos de aparatos el ctricos y electr nicos por parte de usuarios dom sticos en la Uni n Europea Este simbolo en el producto o en ef embalaje indica que Yo se puede desechar el producto junto con los residuos dam sticos Por el conraro si debe eliminar este lipo
61. chure Paper or HP Superior Inkjet Paper These papers are glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Premium Presentation Paper or HP Professional Paper These papers are heavy two sided matte papers perfect for presentation proposals reports and newsletters They are heavyweight for an impressive look and feel HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers It features ColorLok Technology for less smearing bolder blacks and vivid colors 8 Paper basics HP Printing Paper HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Office Paper HP Office Paper is a high quality multifunction paper It is suitable for copies drafts memos and other everyday documents It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Iron On Transfers HP Iro
62. ck of envelopes in the input tray with the envelope flaps facing up and to the left Make sure that you remove all paper from the input tray before loading the envelopes Cause A stack of envelopes was loaded incorrectly Solve a problem If this did not solve the issue try the next solution Solution 2 Check the envelope type Solution Do not use shiny or embossed envelopes or envelopes that have clasps or windows Cause The wrong type of envelope was loaded If this did not solve the issue try the next solution Print troubleshooting 13 Chapter 10 Solution 3 Tuck the flaps to avoid paper jams Solution To avoid paper jams tuck the flaps inside the envelopes Cause The flaps might get caught in the rollers The product prints meaningless characters Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reset the product e Solution 2 Print a previously saved version of the document Solution 1 Reset the product Solution Turn off the product and your computer for 60 seconds then turn them both on and try printing again Cause There was no available memory in the product If this did not solve the issue try the next solution Solution 2 Print a previously saved version of the document
63. computer to create a print preview file Invalid file name Solution Make sure that you are not using any invalid symbols in the file name Cause The file name you entered was invalid Supported file types for the product The product software only recognizes JPG and TIF images File corrupted Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reinsert the memory card in the product e Solution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the product Solution Reinsert the memory card in the product If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged Cause Some ofthe files on the inserted memory card were damaged If this did not solve the issue try the next solution Solution 2 Reformat the memory card in your digital camera Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted Solve a problem If the file system on the card is corrupt reformat the memory card in your digital camera A CAUTION Reformatting the memory card will del
64. connected properly turn off the product and then on again n o lt o m E fe S 80 Solve a problem For more information on setting up the product and connecting it to your computer see the Setup Guide that came with the product Cause The product was not properly connected to the computer Copy troubleshooting Use this section to solve these copy problems Nothing happens when try to copy e Parts of the original do not appear or are cut off Resize to Fit is not working as expected The printout is blank Nothing happens when try to copy Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on the product e Solution 2 Place the original correctly on the glass Solution 3 Wait until the product completes the current operation e Solution 4 The product does not support the paper or envelope Solution 5 Clear the paper jam Solution 1 Turn on the product Solution Look at the On button located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the
65. d not have enough memory If this did not solve the issue try the next solution Solution 2 Empty the Recycle Bin on your desktop Solution Empty the Recycle Bin on your desktop You might also need to remove files from the hard disk for example delete temporary files Cause For scanning there must be at least 50 MB of space available on your computer s hard disk 4 9 F3 7 t E ex 7 3 Borderless printing error Solution Borderless printing cannot occur with only the black print cartridge installed Install the tri color print cartridge For more information see Replace the cartridges on page 40 92 Solve a problem Cause The product was in ink backup mode with only the black print cartridge installed and a borderless print job was initiated Memory card error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Remove all but one memory card e Solution 2 Push the memory card all the way forward Solution 1 Remove all but one memory card Solution Remove all but one memory card The product reads the remaining memory card and displays the first photo stored on the memory card Cause There were two or more memory cards inserted into the product at the same time If thi
66. d papers for printing 9 Paper basics Chapter 3 NOTE At this time some portions of the HP Web site are available in English only Load media A Do one of the following Load small size paper a Lower paper tray Q Slide paper width guide outwards t b Load paper Insert stack of photo paper into paper tray with short edge forward and print side down v m 3 inj c f a 9 o 10 Paper basics Q Slide stack of paper forward until it stops NOTE Ifthe photo paper you are using has perforated tabs load photo paper so that tabs are closest to you Q Slide paper width guide inward until it stops at edge of paper Load full size paper a Lower paper tray Q Slide paper width guide outwards e af b Load paper Q Insert stack of paper into paper tray with short edge forward and print side down Paper basics Load media 11 Chapter 3 Q Slide stack of paper forward until it stops Q Slide paper width guide inward until it stops at edge of paper Related topics Information on paper on page 12 Information on paper The HP Photosmart is designed to work well with most paper types Test a variety of paper types before buying a large quantity Find a paper type that works well and is easy to purchase HP papers are designed for the best quality results In addition follow these tips Do not use paper that is too thin that has
67. e Ijudi in okolje Ve informacij o mestih kjer lahko oddate odpadno opremo za recikliranje lahko dobite na ob ini v komunalnem podjetju ali trgovini Her se izdelek kupli Kassering av f rbrukningsmaterial f r hem och privatanv ndare i EU Produkter eller produkif rpackningar med den har symbolen far inte kasseras med vanligt hush llsavfall st llet har du ansvar f r att produkten l mnas till en beh rig tervinningsstation f r hantering av el ach elektronikprodukter Genom att l mna kasserade produkter till lervinning hj lper du till att bevara v ra gemensamma naturresurser Dessutom skyddas m nniskor och milj n n r produkter tervinns p r tt s it Kommunala myndigheter sophanteringsforelag eller butiken dar varan k ptes kan ge mer information om var du l mnar kasserade produkter for tervinning Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach Environmental product stewardship program 127 c i E p 8 c o o Chapter 12 Toxic and hazardous substance table ABFRENAR RPA COTES mse BD ay 8H a W Si E 28 a 59 FADE
68. e Solution 2 Clean the print cartridge contacts e Solution 3 Replace the print cartridge Solution 1 Reinsert the print cartridges Solution Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on A CAUTION Ifthe product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product Solve a problem 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts 1 Cop
69. e are no light indications no noise and no movement from the product when you turn it on Solution 1 Make sure you use the power cord that came with the product e Solution 2 Reset the product e Solution 3 Press the On button more slowly e Solution 4 Contact HP to replace the power supply e Solution 5 Contact HP support for service Solution 1 Make sure you use the power cord that came with the product Solution Make sure the power cord is firmly connected to both the product and the power adapter Plug the power cord into a power outlet surge protector or power strip 1 Power connection Power cord and adapter Power outlet Ifyou are using a power strip make sure the power strip is turned on Or try plugging the product directly into a power outlet Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet e Ifyou plugged the product into a switched outlet make sure the outlet is switched on If it is switched to on but still does not work then there might be a problem with the power outlet Cause The product was not being used with the power cord provided n o lt m e S If this did not solve the issue try the next solution 50 Solve a problem Solution 2 Reset the product Solution Turn off the product and then
70. e been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo globalcitizenship environment index html This section contains the following topics c i p 8 2 c o o Eco Tips Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Power consumption Disposal of waste equipment by users in private households in the European Union Chemical Substances Toxic and hazardous substance table Eco Tips HP is committed to helping customers reduce their environmental footprint HP has provided the Eco Tips below to help you focus on ways to assess and reduce the impact of your printing choices In addition to specific features in this product please visit the HP Eco Solutions web site for more information on HP s environmental initiatives www hp com hpinfo globalcitizenship environment Your product s Eco features Smart Web printing The HP Smart Web Printing interface includes a Clip Book and Edit Clips window where you can store organize or print clips you have gathered from the Web For more information see Print a Web page on page 22 Energy Savings information To determine the ENERGY STAR qualification status for this product see Power consumption on page 126 Recycled Materials For more information r
71. e compatible If it appears that you are using the correct print cartridges proceed to the next solution For more information see Replace the cartridges on page 40 Cause The indicated print cartridges were not compatible with the product If this did not solve the issue try the next solution Solve a problem Solution 2 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause The print cartridges were not intended for use in this product Print cartridge is not intended for use in this product Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was not intended for use in this product Print cartridges in wrong slot Solution Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on A CAUTION If the product is turned off when you open the print cartridge door to access the p
72. e than one memory card is inserted the green Photo light near the memory card slots will blink rapidly and an error message will appear on the computer screen Remove the additional memory card to resolve the problem Cause Multiple memory cards were inserted in the product Card is inserted incorrectly Solution Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on If the memory card is not inserted properly the product will not respond and the green Photo light near the memory card slots will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The card was inserted backwards or upside down Card is damaged Solution Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format For more information see the documentation that came with your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost 4 Q lt w e gz 7 3 Cause You formatted the card on a Windows XP computer By default Windows X
73. egarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP Environmental product stewardship program 125 Chapter 12 conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle Power consumption Power usage drops significantly while in Sleep mode which saves natural resources and s
74. em from the product contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support 112 Solve a problem Cause The indicated print cartridges were installed incorrectly Print cartridge problem The message might indicate which cartridge is causing the problem If so try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first Ifthe first solution does not solve the problem continue trying the remaining solutions until the issue is resolved If the message does not indicate which cartridge is causing the problem follow these steps to determine which cartridge is the problem cartridge After you determine which cartridge is the problem cartridge continue with the first solution To determine which print cartridge is having the problem 1 Make sure the product is on A CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see t
75. eplace the cartridges To replace the cartridges 1 Check that power is on 2 Remove cartridge a Open cartridge access door Wait for print carriage to move to center of the product b Lightly press down on the cartridge to release it then remove it from slot ce x 1 f E cu Q Q M n 1 Cartridge slot for tri color cartridge 2 Cartridge slot for black cartridge 40 Work with cartridges 3 Insert new cartridge a Remove cartridge from packaging b Remove plastic tape by using the pink pull tab Work with cartridges d Close cartridge door 4 Align cartridges a When prompted press OK to print a cartridge alignment page b Load page print side down on right front corner of glass and then press OK to scan page c Remove alignment page and recycle or discard it Replace the cartridges 41 Chapter 9 Related topics Order ink supplies on page 42 Ink backup mode on page 42 Order ink supplies fe E P 1 f a e a Co 7 To learn which HP supplies work with your product order supplies online or create a printable shopping list open HP Solution Center and select the online shopping feature Cartridge information and links to online shopping also appear on ink alert messages In addition you can find cartridge information and order online by visiting www hp com buy supplies Bf NOTE Ordering cartridge
76. ete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost Cause The memory card file system was corrupted Errors 91 Chapter 10 General user messages The following is a list of messages related to common user errors Cannot crop Borderless printing error Memory card error e Out of disk space Card access error Use only one card at a time Cardis inserted incorrectly Card is damaged Card is not fully inserted Cannot crop Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Close some applications or restart your computer e Solution 2 Empty the Recycle Bin on your desktop Solution 1 Close some applications or restart your computer Solution Close all unnecessary applications This includes applications that run in the background such as screensavers and virus checkers If you turn off your virus checker remember to turn it back on after you finish Try restarting your computer to clear the memory You might need to purchase more RAM Refer to the documentation that came with your computer Cause The computer di
77. fications Recommended operating temperature range 15 C to 32 C 59 F to 90 F Allowable operating temperature range 5 C to 40 C 41 F to 104 F Humidity 20 to 80 RH non condensing recommended 28 C maximum dewpoint Non operating Storage temperature range 25 C to 60 C 13 F to 140 F nthe presence of high electromagnetic fields it is possible the output from the HP Photosmart may be slightly distorted e HP recommends using a USB cable less than or equal to 3 m 10 feet in length to minimize injected noise due to potential high electromagnetic fields Technical information 123 Chapter 12 Paper specifications Type Paper weight Paper tray Plain paper 20 to 24 Ib 75 to 90 gsm Up to 80 20 Ib paper 2 Legal paper 20 to 24 Ib 75 to 90 gsm Up to 80 20 Ib paper 3 Index cards 110 Ib index max 200 gsm Up to 30 Hagaki cards 110 Ib index max 200 gsm Up to 40 g Envelopes 20 to 24 Ib 75 to 90 gsm Up to 10 zd 5 x inch 13 x 18 cm Photo paper 145 Ib Up to 30 s 236 gsm 4 x 6 inch 10 x 15 cm Photo paper 145 Ib Up to 30 236 gsm 8 5 x 11 inch 216 x 279 mm Photo 145 Ib Up to 30 paper 236 gsm Maximum capacity ET NOTE Fora complete list of supported media sizes see the printer driver Print specifications Print speeds vary according to the complexity of the document Panorame size printing Method drop on demand
78. go az www Indonesia 62 21 350 3408 T rkiye istanbul Ankara 444 971 4 224 9189 l Izmir amp Bursa Chapter 10 After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options Additional warranty options Extended service plans are available for the HP Photosmart at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans Uninstall and reinstall the software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP Photosmart application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart To uninstall and reinstall the software 1 Onthe Windows taskbar click Start Settings Control Panel or just Control Panel 2 Double click Add Remove Programs or click Uninstall a program 3 Select HP Photosmart All in One Driver Software and then click Change Remove Follow the o
79. h WWW Australia out of warranty 1902 910 910 Malaysia 1800 sterreich www hp com support Mauritius 230 17212049 rl Mexico Ciudad de M xico www Belgi www hp com support M xico WWW Belgique www hp com support Maroc 081 Brasil Sao Paulo www hp com la soporte Nederland WWW Brasil www hp com la soporte New Zealand 0800 Canada 1 800 474 6836 1 800 Nigeria 01 hp invent Norge WWW Central America amp The www hp com la soporte 24791773 Caribbean Panama Chile www hp com la soporte Paraguay m 1068687980 Per m 800 810 3888 Philippines Colombia Bogot www hp com la soporte Polska Colombia www hp com la soporte Portugal Costa Rica www hp com la soporte Puerto Rico Cesk republika 810 222 222 Rep blica Dominicana E Danmark www hp com support Reunion 2 Ecuador Andinatel www hp com la soporte Romania Ecuador Pacifitel www hp com la soporte Poccha hlocksa gt 02 6910602 Poccna ae 3 El Salvador www hp com la soporte Netep6ypr Espana www hp com support 800 897 1415 France www hp com support Singapore 65 Deutschland www hp com support Slovensko 0850 EM a arr ro amp urepiK 30 210 6073603 South Africa RSA 0860 EAAGdda evr g EAAGdac 801 11 75400 Suomi WWW EAAGda arr K rrpo 800 9 2654 Sverige WWW Guatemala www hp com la soporte Switzerland WWW USES BTE 852 2802 4098 ET 02 8 Magyarorsz g 06 40 200 629 nti 66 India 1 800 425 7737 071 891 391 India 91 80 28526900 Trinidad amp Toba
80. he control panel such as printing a photo from a memory card Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new print cartridge Ifthe end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was damaged 4 9 F3 7 w 2 S 7 3 Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear XX TIP After reviewing the solutions in this section you can go to HP s website to see if there is additional troubleshooting help For more information go to www hp com support e Solution 1 Check the print settings e Solution 2 Use a higher quality image e Solution 3 Print the image in a smaller size 68 Solve a problem Solution 1 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Print using Maximum dpi on page 23 Cause The paper type or print quality settings were set incorrectly If this did not solve the
81. he printed documentation that came with the product Solve a problem Errors 113 Chapter 10 4 Remove the black print cartridge from the slot on the right Press down on the cartridge to release it and then pull it toward you out of the slot Tri color print cartridge 2 Black print cartridge 5 Close the print cartridge door 6 Check to see if the error has been resolved Ifthe error has been resolved then there is a problem with the black print cartridge Ifthe error has not been resolved continue to the next step 7T Openthe print cartridge door and reinsert the black print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the slot a o lt m 2 S 3 8 Remove the tri color print cartridge from the slot on the left Press down on the cartridge to release it and then pull it toward you out of the slot 9 Close the print cartridge door 114 Solve a problem 10 Check to see if the error has been resolved Ifthe error has been resolved then there is a problem with the tri color print cartridge Ifthe error has not been resolved then there is a problem with both print cartridges 11 Open the print cartridge door and reinsert the tri color print cartridge by sliding it forward into the slot on the left Then push the print cartridge forward until it clicks into the slot 12 Close the pri
82. ick OK and then click Print or OK in the Print dialog box Related topics Paper basics on page 7 View the print resolution on page 24 Printing shortcuts on page 24 e Set the default print settings on page 25 Stop the current job on page 121 Print on specialty media To reverse an image for iron on transfers 1 On the File menu in your software application click Print 2 Make sure the product is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Print on specialty media 21 Chapter 4 4 Click the Features tab In the Paper Type drop down list click More and then select HP Iron on Transfer from the list If the selected size is not what you want click an appropriate size in the Size list Click the Advanced tab In the Features area select the Mirror Image check box Click OK and then click Print or OK in the Print dialog box e d E NOTE To prevent jams manually feed the iron on transfer sheets into the input tray one sheet at a time To print on transparencies Load the transparency into the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application
83. icro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card CompactFlash CF types and II 4 Front USB port for storage devices 4 Start scan A Press button next to Scan to Memory Card Related topics Stop the current job on page 121 Scan to a memory card 29 Chapter 5 30 Scan 6 Copy Copy text or mixed documents on page 31 Copy photos reprint on page 35 Copy text or mixed documents Copy text or mixed documents A Do one of the following Black and White copy a Load paper Q Load full size paper in paper tray b Load original QO Lift lid on product Copy Copy 31 Chapter 6 32 Copy Q Load original print side down on right front corner of glass Q Close lid Select Copy Q Press button next to Copy QO Press button next to Black Copy Q Press button next to Actual Size Q Press button next to Copies to increase number of copies to two Start copy Q Press OK Color copy a Load paper Q Load full size paper in paper tray b Load original Q Lift lid on product Q Load original print side down on right front corner of glass Copy QO Close lid c Select Copy QO Press button next to Copy
84. ies and some other media require a drying time that is longer than normal Solve a problem Power and connection messages The following is a list of power and connection related error messages Improper shutdown Improper shutdown Solution Press the On button to turn the product on and off Errors 95 Chapter 10 Cause The last time the product was used it was not turned off properly The product can be damaged if it is turned off by turning off the switch on a power strip or by using a wall switch Print cartridge messages The following is a list of print cartridge error messages Low on ink Need alignment or alignment failed Print cartridges incorrectly installed e Non HP cartridges installed e Print cartridge is missing incorrectly installed or not intended for your product Printing in ink backup mode Print cartridges missing or not detected e Incompatible print cartridges Print cartridge is not intended for use in this product M Print cartridges in wrong slot M Print cartridge problem e Previously used genuine HP cartridge installed Original HP ink has been depleted General printer error Low on ink Solution Inklevel warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the pr
85. indicated print cartridge You can also remove the indicated print cartridge and print using ink backup mode f NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as printing a photo from a memory card Print quality troubleshooting 65 4 9 F3 w E z 7 3 Chapter 10 Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new print cartridge Ifthe end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was damaged Printouts are faded or have dull colors 66 Try the following solutions if the colors in your printout are not as bright and intense as you expected Solution 1 Check the print settings Solution 2 Check the paper type Solution 3 If you are making a copy place a protective sheet on the glass Solution 4 Clean the glass Solution 5 Check the print catridges Solution 6 Replace the print cartridge Solution 1 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the q
86. int cartridges are installed correctly 1 Make sure the product is turned on A CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts Solve a problem 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Errors 99 Chapter 10 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket 6 Repeat steps 1 and 2 for the tri color pri
87. int cartridges until print quality becomes unacceptable If you have installed a refilled or remanufactured cartridge or a cartridge that has been used in another product the ink level indicator may be inaccurate or unavailable For HP product return and recycling information visit us at www hp com recycle Cause The indicated print cartridges were estimated to be low on ink and might need to be replaced soon 4 9 F3 t E e z 7 3 Need alignment or alignment failed Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Incorrect type of paper is loaded in the input tray e Solution 2 Make sure the protective tape is removed from the print cartridges e Solution 3 Check if print cartridges are fully inserted e Solution 4 Align newly installed print cartridges e Solution 5 Print cartridge might be defective 96 Solve a problem Solution 1 Incorrect type of paper is loaded in the input tray Solution If you have colored paper loaded in the input tray when you align the print cartridges the alignment fails Load unused plain white letter or A4 paper into the input tray and then try the alignment again If the alignment fails again you might have a defective print cartridge To find support
88. issue try the next solution Solve a problem Copy troubleshooting 81 Chapter 10 Solution 2 Place the original correctly on the glass Solution Load the original print side down on the right front corner of the glass as shown below Cause The original was placed incorrectly on the glass If this did not solve the issue try the next solution Solution 3 Wait until the product completes the current operation Solution Check the On button If it is blinking the product is busy Cause The product was busy copying or printing If this did not solve the issue try the next solution Solution 4 The product does not support the paper or envelope Solution Do not use the product to copy onto envelopes or other papers it does not support For more information see Recommended papers for printing on page 8 Cause The product did not recognize the paper type If this did not solve the issue try the next solution a o lt o m gt e S Solution 5 Clear the paper jam Solution Clear the paper jam and remove any torn paper that remains in the product Cause The product had a paper jam 82 Solve a problem Parts of the original do not appear or are cut off Solution Load the original print side down on the right front corner of the glass as shown below Cause The original was placed incorrectly on the glass Resize to Fit is not working as expected Try the following sol
89. leshooting T 4 9 F3 w E e z 7 3 Chapter 10 The On button is blinking Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Remove and reinsert the memory card Solution 2 Remove the additional memory card Solution 1 Remove and reinsert the memory card Solution Remove and reinsert the memory card You might have inserted it incorrectly Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on If the problem continues the memory card might be defective Cause The product detected an error with the memory card If this did not solve the issue try the next solution Solution 2 Remove the additional memory card Solution Remove one of the memory cards You can use only one memory card at a time Cause You had inserted more than one memory card The product does not read the memory card Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Insert the memory card properly e Solu
90. lieve you purchased genuine HP print cartridges go to www hp com go anticounterfeit For more information see Replace the cartridges on page 40 Cause The original HP ink in the indicated print cartridges had been depleted General printer error Solution Write down the error code provided in the message and then contact HP support Go to Errors 119 Chapter 10 www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the product 4 9 F3 7 w e z 7 3 120 Solve a problem 11 Stop the current job To stop a print job from the product A Press Cancel on the control panel If the print job does not stop press Cancel again It can take a few moments for the print job to be cancelled Q e ce P4 5 5 lt Q fe o Stop the current job 121 Chapter 11 d e o ct 1 c E ei o e Oo 122 Stop the current job 12 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section ce For additional specifications see the printed documentation that came with the HP Photosmart This section contains the following topics 3 Notice Specifications To Environmental product stewardship program t
91. move only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling 4 NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary For more information see Solve a problem Recommended papers for printing on page 8 Information on paper on page 12 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 2 Use a higher print quality setting Solution Check the quality setting Use a higher quality setting to increase the amount of ink used for printing Print quality troubleshooting 63 4 9 F3 w E z 7 3 Chapter 10 NOTE For maximum dpi resolution go to the Advanced tab and then select Enabled from the Maximum dpi drop down list For more information see Print using Maximum dpi on page 23 Cause The print quality setting was set too low If this did not solve the issue try the next solution Solution 3 Rotate the image Solution If the problem persists use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page Cause The photo image had odd hues printed near the bottom of the page
92. n 3 Check the print cartridge Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still 76 Solve a problem covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Cause The protective plastic tape was only partially removed from the print cartridge Memory card troubleshooting Use this section to solve these memory card problems My memory card no longer works in my digital camera The On button is blinking The product does not read the memory card The photos on the memory card do not transfer to my computer Solve a problem My memory card no longer works in my digital camera Solution Reformat your memory card in your camera or format your memory card on a Windows computer by selecting the FAT format For more information see the documentation that came with your digital camera Cause You formatted the card on a Windows XP computer By default Windows XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other products use the FAT FAT16 or FAT12 format and cannot recognize a FAT32 formatted card Memory card troub
93. n Document the software has been properly installed Setup troubleshooting This section contains setup troubleshooting information for the product Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer If you connected the product to your computer before the software installation screen prompts you to do so you must follow these steps Troubleshooting common setup issues 1 Disconnect the USB cable from the computer 2 Uninstall the software if you have already installed it 3 Restart your computer 4 Turn off the product wait one minute then restart it 5 Reinstall the HP Photosmart software A CAUTION Do not connect the USB cable to the computer until prompted by the software installation screen Solve a problem This section contains the following topics The product will not turn on e connected the USB cable but am having problems using the product with my computer After setting up the product it does not print When insert the CD ROM into my computer s CD ROM drive nothing happens e The Minimum System Checks screen appears e received a message that an Unknown Error has occurred Setup troubleshooting 49 Chapter 10 Ared X appears on the USB connect prompt e The registration screen does not appear The product will not turn on Try the following solutions if ther
94. n on Transfers for color fabrics or for light or white fabrics are the ideal solution for creating custom T shirts from your digital photos HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film make your color presentations vivid and even more impressive This film is easy to use and handle and dries quickly without smudging HP Photo Value Pack HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP Photosmart Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid print after print Great for printing out an entire vacation s worth of photos or multiple prints to share ColorLok HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page Recommende
95. n your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Advanced tab In the Features area select the Enable maximum dpi setting check box Click the Features tab In the Paper Type drop down list click More and then select the appropriate paper type Print using Maximum dpi 23 Chapter 4 9 Inthe Print Quality drop down list click Maximum dpi NOTE To find out what dpi the product will print based on the paper type and print quality settings you selected click Resolution 10 Select any other print settings that you want and then click OK Related topics View the print resolution on page 24 View the print resolution The printer software displays the print resolution in dots per inch dpi The dpi varies according to the paper type and print quality that you select in the printer software To view the print resolution 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences
96. nformation about HP Smart Web Printing see the help file provided with it To print a Web page 1 2 Make sure you have paper loaded in the main input tray On the File menu in your Web browser click Print The Print dialog box appears Make sure the product is the selected printer If your Web browser supports it select the items on the Web page that you want to include in the printout For example in Internet Explorer click the Options tab to select options such as As laid out on screen Only the selected frame and Print all linked documents Click Print or OK to print the Web page TIP To print Web pages correctly you might need to set your print orientation to Landscape Print using Maximum dpi Use maximum dpi mode to print high quality sharp images To get the most benefit from maximum dpi mode use it to print high quality images such as digital photographs When you select the maximum dpi setting the printer software displays the optimized dots per inch dpi that the HP Photosmart printer will print Printing in maximum dpi is supported on the following paper types only HP Premium Plus Photo Paper HP Premium Photo Paper HP Advanced Photo Paper Photo Hagaki cards Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space To print in Maximum dpi mode 1 PS ON SS A Make sure you have paper loaded in the input tray On the File menu i
97. nscreen instructions 4 Disconnect the product from your computer 5 Restart your computer NOTE It is important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program 4 9 F3 7 w e gz 7 3 NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it NOTE When the computer is turned on a software group called the Terminate and Stay Resident TSR programs automatically loads These programs activate some of the computer utilities such as the anti virus software that are not required for the computer to function Occasionally TSR s prevent the HP software from loading so that it does not install properly In Windows Vista and Windows XP use the MSCONFIG utility to prevent TSR programs and services from starting up 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product 48 Solve a problem When the software installation is complete the HP Digital Imaging Monitor icon appears in the Windows system tray To verify that the software is properly installed double click the HP Solution Center icon on the desktop If the HP Solution Center shows the essential icons Scan Picture and Sca
98. nsible Errors If the product has an error the lights on the product might flash or an error message might appear on your computer screen This section contains the following topics Product messages File messages General user messages Paper messages e Power and connection messages Print cartridge messages Product messages The following is a list of product related error messages e Door open Firmware revision mismatch Memory is full Scanner failure Missing HP Photosmart Software Door open Solution Close the print cartridge door Solve a problem Cause The print cartridge door was open Errors 87 Chapter 10 Firmware revision mismatch Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The revision number of the product firmware did not match the revision number of the software Memory is full Solution Try making fewer copies at a time Cause The document you were copying exceeded the memory of the product Scanner failure Solution Turn off the product and then turn it on again Restart your computer and then try to scan again If the problem persists try plugging the power cord directly into a power outlet rather than a surge protector or power strip If the problem continues contact HP support Go to w
99. nt cartridge door Solution 1 Remove and reinsert the print cartridges e Solution 2 Clean the print cartridge contacts e Solution 3 Replace the print cartridge Solution 1 Remove and reinsert the print cartridges Solution Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on A CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product Solve a problem 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product Errors 115 Chapter 10 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull t
100. nt cartridge on the left side Cause The indicated print cartridges were installed incorrectly Non HP cartridges installed Solution Follow the prompts on the display to continue or replace the indicated print cartridges with genuine HP cartridges HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time B NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using of a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit For more information see Replace the cartridges on page 40 Cause The product detected that a non HP print cartridge was installed n o lt o m 2 e S Print cartridge is missing incorrectly installed or not intended for your product Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Insert the print cartridges Solution 2 Remove the tape from the print cartridges 100 Solve a problem e Solution 3 Remove and reinsert the print cartridges e Solution 4 Contact HP support
101. nufactured cartridge or a cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not have to replace the cartridges until the print quality is unacceptable NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the product and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after itis used For more information see www hp com go inkusage 7 22 2 S 2 E x pe s To check the ink levels from the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button The Printer Toolbox appears 2 Click the Estimated Ink Level tab The estimated ink levels for the ink cartridges appear Related topics Order ink supplies on page 42 Work with cartridges 39 Chapter 9 R
102. oduct If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged Cause Some of the files on the inserted memory card were damaged Photos not found Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reinsert the memory card Solution 2 Print photos from the computer Solution 1 Reinsert the memory card Solution Reinsert the memory card If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged Cause Some ofthe files on the inserted memory card were damaged If this did not solve the issue try the next solution Solution 2 Print photos from the computer Solution Take some photos with your digital camera or if you previously saved photos on your computer you can print them using the HP Photosmart Software Cause No photos were found on the memory card 90 Solve a problem File not found Solution Close some applications and try the task again Cause There was not enough available memory on your
103. oid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the 60 Solve a problem self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information see Check the estimated ink levels on page 39 Cause The print cartridges needed to be cleaned or there was insufficient ink Ink is not filling the text or graphics completely Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank e Solution 1 Check the print settings Solution 2 Check the paper type e Solution 3 Make sure you are using genuine HP print cartridges Solution 4 Check the print catridges e Solution 5 Replace the print cartridge Solution 1 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Print using Maximum dpi on page 23 Cause The paper type or print quality settings were set
104. olve the issue try the next solution Solution 3 Wipe the glass and the back of the document lid Solution Turn off the product unplug the power cord and then use a soft cloth to wipe the glass and the back of the document lid Cause Debris might have been stuck on the glass or on the back of the document lid The product interprets anything it detects on the glass as part of the image The printout is blank Solution Load the original print side down on the right front corner of the glass as shown below a o lt m x e S 3 84 Solve a problem Cause The original was placed incorrectly on the glass Scan troubleshooting Use this section to solve these scan problems Scanned image is blank e Scanned image is incorrectly cropped e Scanned image has incorrect page layout Scanned image shows dotted lines instead of text e Text format is incorrect e Text is incorrect or missing Scanned image is blank Solution Load your original print side down on the right front corner of the glass Cause The original was placed incorrectly on the glass Scanned image is incorrectly cropped Solution The autocropping feature in the software crops anything that is not part of the main image Sometimes this might not be what you want In that case turn off autocropping in the software and crop the scanned image manually or not at all Cause The software was set to automaticall
105. ooting oiii icon iaceo ee 58 Print troubleshootlng ice ontt iti a O AE e Tes am ree ESAME MER Aai pesas 73 Memory card troubleshooting sess een enemies 77 Gopy MOUBISSMOOTIM Gy m 81 Scan TroubleShOOtNG nc 85 E E T E E a E E E E 87 12 Technical information Nep E A E E E E cs 123 SPEciic ati ns u een en RE E E E 123 Environmental product stewardship program esee eee en 125 Regulatory Motes e HO 128 iD REO DE LL N 133 Contents Contents 1 HP Photosmart C4600 series Help For information about the HP Photosmart see Get to know the HP Photosmart on page 5 Print on page 13 Scan on page 27 Copy on page 31 Reprint photos on page 35 Save photos on page 37 Work with cartridges on page 39 Technical information on page 123 2 7 T 2 7 o x S t E g ds a a EE HP Photosmart C4600 series Help 3 Chapter 1 I uv Uv fo e a 3 D P Q A D o eh e x e Ss 4 HP Photosmart C4600 series Help 2 Getto know the HP Photosmart Printer parts Control panel features Printer parts Figure 2 1 Printer parts Color graphics display also referred to as the display Control panel On button Photo light Memory card slot for Memory Stick cards
106. papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE Atthis time some portions of the HP Web site are available in English only Recommended papers for printing If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available HP Advanced Photo Paper This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch with or without tabs 13 x 18 cm 5 x 7 inch and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer It is available in semi gloss finish in several sizes including A4 8 5 x 11 inch and 10 x 15 cm 4 x 6 inch with or without tabs For longer lasting photos it is acid free HP Bro
107. per colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket Solve a problem 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side Cause The indicated print cartridge were installed incorrectly If this did not solve the issue try the next solution Solution 2 Clean the print cartridge contacts Solution Clean the print cartridge contacts Errors 107 4 o lt o m fe S a Chapter 10 Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers xx TIP Coffee filters are lint free and work well for cleaning print cartridges e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the product To clean the print cartridge contacts 1 Turn on the product and open the print cartridge door The print carriage moves to the far right side of the product 2 Waituntil the print carriage is idle and silent and then unplug the power cord from the back of the product
108. printing you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application To change the default print settings 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Settings 2 Make changes to the print settings and click OK Set the default print settings 25 Chapter 4 26 Print 5 Scan Scan to a computer on page 27 Scan to a memory card on page 28 Scan and reprint photos on page 35 Scan to a computer To scan to a computer 1 Load original a Lift lid on product b Load original print side down on right front corner of glass Scan 27 Chapter 5 c Close lid 2 Connect to computer 3 Start scan a Press button next to Scan b Press button next to Scan to PC Related topics Stop the current job on page 121 Scan to a memory card To save a scan to a memory card 1 Load original a Lift lid on product b Load original print side down on right front corner of glass 28 Scan c Close lid 2 Select Scan a Press button next to Scan b Press button next to Scan to Memory Card 3 Insert memory 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick M
109. proleger a sa de das pessoas e o meio ambiente Para obter mais informa es sobre onde descartar equipamentos para reciclagem eire em contato com oeszirio local de sua cidade o serico de limpeza publica de seu airo ov a loja em que adquiriu o produto Postup pou vate ov v krajin ch Eur pskej nie pri vyhadzovani zariadenia v dom com pou van do odpadu Tento symbol na produkte alebo na jeho obale znamen e nesmie by vyhoden s in m komun lnym odpadom Namiesto toho m te povinnos odovzda toto zariadenie na zbemom mieste kde sa zabezpe uje recykl cia elektrick ch a elektronick ch zariaden Separovan zber a recykl cia zariadenia ur en ho na odpad pom e chr ni pr rodn zdroje a zubezpeti tak spiseb recykiace ktor bude chr ni Todakd zdravie a ivotn prosiredie Dalije inform cie o separovanom zbere a recyklaci ziskate na miesnom obecnom Grade vo firme zabezpe uj cej zber v ho komun lneho odpadu alebo v predajni kde ste produkt k pili Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije Ta znak na izdelku ali embala i izdelka pomeni da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki Odpadno opremo ste dol ni oddati na dolo enem zbirnem mestu za recikliranje odpadne elektri ne In elekironsks opreme Z lo enim zbiranjem in reciianjem odpadne opreme ob odlaganju Basie pomagali ohraniti naravne vire in zagolovili da bo odpadna oprema reciklirana tako da se varuje zdravj
110. remove the indicated print cartridge and print using ink backup mode 62 Solve a problem f NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as printing a photo from a memory card Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new print cartridge Ifthe end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was damaged The printout has a horizontal band of distortion near the bottom of a borderless print Try the following solutions if your borderless print has a blurry band or line on the bottom of it Solution 1 Check the paper type e Solution 2 Use a higher print quality setting e Solution 3 Rotate the image Solution 1 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print re
111. rint cartridge for ink backup mode 42 Work with cartridges Exit ink backup mode Install two print cartridges in the HP Photosmart to exit ink backup mode For information about installing a print cartridge see Replace the cartridges on page 40 Cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM DD format may be found on the product as indicated 7 D 2 b X 6 O E x pm For a copy of the HP Limited Warranty Statement see the printed documentation that came with the product Cartridge warranty information 43 Chapter 9 fe E P 1 f a e a Q n 44 Work with cartridges 10 Solve a problem This section contains the following topics HP support Uninstall and reinstall the software Setup troubleshooting Print quality troubleshooting Print troubleshooting Memory card troubleshooting e Copy troubleshooting e Scan troubleshooting Errors HP support e Support process e HP support by phone Additional warranty options
112. rint cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product Solve a problem 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product Errors 111 Chapter 10 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket n o lt m gt e S 3 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side amp NOTE Ifthe print cartridges are installed in the wrong slots and you cannot remove th
113. s and sizes of paper in the HP Photosmart including letter or A4 paper photo paper transparencies and envelopes By default the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper If you are using special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality using the automatic setting you can manually set the paper size and type for print and copy jobs This section contains the following topics e Recommended papers for photo printing e Recommended papers for printing Load media Recommended papers for photo printing If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available HP Advanced Photo Paper This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch with or without tabs 13 x 18 cm 5 x 7 inch and two finishes glossy or soft gloss satin matte For longer lasting photos it is acid free amp NOTE Sensors in your Auto Sense en
114. s did not solve the issue try the next solution Solution 2 Push the memory card all the way forward Solution Remove the memory card and reinsert it in the memory card slot until it stops Cause You had not fully inserted the memory card Out of disk space Solution Close some applications and try the task again Cause There was not enough available memory on your computer to perform the task Card access error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solve a problem Solution 1 Remove all but one memory card e Solution 2 Push the memory card all the way forward Solution 1 Remove all but one memory card Solution Remove all but one memory card The product reads the remaining memory card and displays the first photo stored on the memory card Cause There were two or more memory cards inserted into the product at the same time Errors 93 Chapter 10 If this did not solve the issue try the next solution Solution 2 Push the memory card all the way forward Solution Remove the memory card and reinsert it in the memory card slot until it stops Cause You had not fully inserted the memory card Use only one card at a time Solution You can insert only one memory card at a time If mor
115. s foyers priv s au sein de l Union europ enne La pr sence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous d barrasser de ce produit de la m me fa on que vos d chets courants Au contraire vous tes responsable de l vacuation de vos quipements usag s et cet effet vous tes tenu de les remetire un point de collecte agr pour le recyclage des quipements lectriques et lectroniques usag s Le tri l vacuation et le recyclage s par s de vos quipements usag s permettent de pr server les ressources naturelles et de s assurer que ces quipements sont recycl s dans le respect de la sant humaine et de l environnement Pour plus d informations sur les lieux de collecte des quipements usag s veuillez contacter votre mairie votre service de traitement des d chets m nagers ou le magasin o vous avez achet le produit Entsorgung von Elektroger ten durch Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an dass das Produkt nicht zusammen mit dem Restm ll entsorgt werden darf Es obliegt daher Ihrer Verantwortung das Ger t qr einer entsprechenden Stelle f r die Entergung cder Wlederverwertung von Elekiroger ten aller Art abzugeben 2B ein Werktofief Die separate Sammlung und des Recyceln Ihrer clien Elektroger te zum Zeitpunkt ihrer Eilsorgung tr gt zum Schutz der Uniwell bei und gewiheisit dass sie auf eine Art und Weise recy
116. s in uw woonplaats de reinigingsdienst of de winkel waar u hel product ebt aangeschaft Eramajapidamistes kasutuselt k rvaldatavate seadmete k itlemine Euroopa Liidus Kui tootel v i toote pakendil on see s mbol ei tohi seda toodet visata olmej tmete hulka Teie kohus on viia tarbetuks muutunud seade selleks etten htud elektri ja elektroonikaseadmete utiliseerimiskohta Utiliseeritavate seadmete eraldi kogumine ja k itlemine aitab s sta loodusvarasid ning tagada et k itlemine toimub inimeste tervisele ja keskkonnale ohutult Lisateavet selle kohta kuhu saate uliliseeritava seadme k itlemiseks viia saate k sida kohalikust omavalitsusest olmej tmele utiliseerimispunktist v i kauplusest kust te seadme ostsite Havitettavien laitteiden k sittely kotitalouksissa Euroopan unionin alueella T m tuotteessa tai sen pakkauksessa oleva merkint osoittaa ett tuotetta ei saa h yitt talousj tteiden mukana K ytt j n velvollisuus on huolehtia siit ett h vitett v laite toimitetaan s hk ja elektroniikkalaiteromun ker yspisteeseen H vitett vien laitteiden erillinen ker ys ja kierr tys s st luonnonvaroja N in toimimalla varmistetaan my s eta Kierr tys tapahtuu tavalla joka suojelee ihmisten terveytt ja ymp rist Saat tarvittaessa lis tietoja j tteiden kierr lyspaikoista paikallisia viranomaisilta ey tai tuoteen j lleenmyyj lt An pp yn ypnorov cucxtu v ornv Euponaiki Evoot To n
117. s online is not supported in all countries regions If it is not supported in your country region contact a local HP reseller for information about purchasing cartridges Ink backup mode Use the ink backup mode to operate the HP Photosmart with only one print cartridge The ink backup mode is initiated when a print cartridge is removed from the print cartridge carriage During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as copying or scanning an original f NOTE When the HP Photosmart operates in ink backup mode a message is displayed on screen If the message is displayed and two print cartridges are installed in the product verify that the protective piece of plastic tape has been removed from each print cartridge When plastic tape covers the print cartridge contacts the product cannot detect that the print cartridge is installed For more information about ink backup mode see the following topics nk backup mode output Exitink backup mode Ink backup mode output Printing in ink backup mode slows the HP Photosmart and affects the quality of printouts Installed print cartridge Result Black print cartridge Colors print as grayscale Tri color print cartridge Colors print but black is grayed and is not a true black Photo print cartridge Colors print as grayscale E NOTE HP does notrecommend using the photo p
118. s sveikata ir gamt tausojan iu b du Del informacijos apie fai kur galite i mesti atliekam perdirbti skirt jrangq kreipkit s atitinkamq vietos tarnybq namy kio atliek i ve imo tamybq arba parduotuv kurioje pirkote produkiq Utylizacja zu ytego sprz tu przez u ytkownik w domowych w Unii Europejskiej Symbol ten umieszczony na produkcie lub opakowaniu oznacza e tego produktu nie nale y wyrzuca razem z innymi odpadami domowymi Uzytkownik jest odpowiedzialny za dostarczenie zu ytego sprzelu do wyznaczonego punktu gromadzenia zu ytych urz dze elektrycznych i elektronicznych Gromadzenie osobno i recykling tego typu odpad w przyczynia sie de ochrony zasob w naturalnych 1 est bezpieczny dla zdrowia grodewisks naturalnego Dalsze Informacje na temat sposobu uiylizacii zu2yiyeh ursadzen moana Tak v edpowiedrich vod lokalnych w preedsigbioriwie zajmujgcyn sie muwaniem odpad w Ub w miejscu zakupu produkt Descarte de equipamentos por usu rios em resid ncias da Uni o Europ ia Este s mbolo no produto ou na embalagem indica que o produto n o pode ser descartado junto com o lixo dom stico No entanto sua responsabilidade levar os equipamentos a serem descarkides a um porto de coleka designado para a feciclagem de equipamerios eleto clericus A cole sepurada e a redelagem des equipamentos no momenlo do descarte ajudam na conserva o dos recursos naturais e garantem que os equipamentos ser o reciclados de forma a
119. skewed e Ink streaks on the back of the paper The text edges are jagged Wrong inaccurate or bleeding colors If your printout has one of the following print quality problems try the solutions in this section for help Colors look different than what you expected For example the colors in your graphic or photo look one way on your computer screen but print out differently or magenta was replaced with cyan in your printout Colors run into each other or look like they are smeared on the page The edges might have a feathering appearance instead of being sharp and defined Trythe following solutions ifthe colors appear wrong inaccurate or bleed into each other e Solution 1 Make sure you are using genuine HP print cartridges e Solution 2 Make sure paper is loaded correctly in the input tray e Solution 3 Check the paper type Solution 4 Check to see if the product is in ink backup mode e Solution 5 Check the print settings Solution 6 Clean or replace the print catridges Solution 1 Make sure you are using genuine HP print cartridges 4 9 F3 7 w E gz 7 3 Solution Check to see if your print cartridges are genuine HP print cartridges HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guar
120. sudstyr for brugere i private husholdninger i EU Dele symbol p produkte aller p dets emballage indikerer at produkt ikke m bortskaffes sammen med andet husholdningsaffold stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det p dertil beregnede indsamlingssteder med henblik p genbrug af elektrisk og elektronisk affaldsudstyr Den separate indsamling og genbrug af dit affaldsudstyr pi fidspunide for bortskaffelse er med fil at bevare naturlige ressourcer og sikre at genbrug finder sled p en m de der becker menneskers helbred samt milj et Fs du vil vide mere om hvor du kan aflevere dit alfaldsudsiyr Hl genbrug kan du kontakte kommunen det lokale rencvotionsvassen eller den foretning hvor du kable produktet Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval Het is uw verantwoordelijkheid uw afgedankte apparatuur af ie leveren cp ver aangewezen intumelpund voor de verwerking van algedankie elektrische en elektronische npparaluur De gescheiden inzameling en verwerking Von vw algedankle apparatuur daagt bi ol het sparen van nahrlike bronnen en fot hef hergebrulk van materiaal op een wijze die de vollagezundheid en het milieu beschermt Voor meer informatie over waar u uw af ere apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehui
121. t 86 troubleshooting 85 smeared ink 58 software installation reinstall 48 uninstall 48 support process 45 system requirements 123 T technical information copy specifications 124 environmental specifications 123 paper specifications 124 print specifications 124 scan specifications 124 system requirements 123 134 text dotted lines on scan 85 incorrect format on scan 86 incorrect or missing on scan 86 jagged 71 meaningless characters 74 not filled in 61 smooth fonts 71 transparencies specifications 124 troubleshoot fax problems 61 print quality 58 setup 49 USB cable 52 troubleshooting copy 81 error messages 87 memory card 77 print 73 scan 85 U uninstall software 48 USB cable installation 52 Ww warranty 48 Web pages print 22
122. t side of the product 2 Waituntil the print carriage is idle and silent and then unplug the power cord from the back of the product 3 Lightly press down on the print cartridge to release it and then pull it towards you out of the slot Bf NOTE Do not remove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes E 4 Inspect the print cartridge contacts for ink and debris buildup E 5 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze S any excess water from it 6 Hold the print cartridge by its sides E Errors 117 Chapter 10 7 Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes 1 Copper colored contacts 2 Ink nozzles do not clean 8 Hold the print cartridge with the HP logo on top and insert the print cartridge back into the slot Make sure you push the print cartridge in firmly until it snaps into place 9 Repeat if necessary for the other print cartridge 10 Gently close the print cartridge door and plug the power cord into the back of the product n e lt m E S E Cause The print cartridge contacts needed to be cleaned 118 Solve a problem If this did not solve the issue try the next solution Solution 3 Replace the print cartridge Solu
123. the Maximum dpi setting with supported types of photo paper If Maximum dpi is not listed in the Print quality drop down list you can enable it from the Advanced tab For more information see Print using Maximum dpi on page 23 9 Inthe HP Real Life Technologies area click the Photo fix drop down list and select from the following options Off applies no HP Real Life Technologies to the image Basic enhances low resolution images moderately adjusts image sharpness 10 Click OK to return to the Properties dialog box 11 Optional If you want to print the photo in black and white click the Color tab and select the Print in grayscale check box From the drop down list select one of the following options High Quality uses all the available colors to print your photo in grayscale This creates smooth and natural shades of gray Black Ink Only uses black ink to print your photo in grayscale The gray shading is created by varying patterns of black dots which might result in a grainy image 12 Click OK and then click Print or OK in the Print dialog box NOTE Do not leave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Related topics Recommended papers for photo printing on page 7 Load media on page 10 Print using Maximum dpi on page 23 e View the print resolution on
124. the center of the product 2 Wait until the print carriage is idle and silent and then unplug the power cord from the back of the product Errors 103 Chapter 10 3 Lightly press down on the print cartridge to release it and then pull it towards you out of the slot NOTE Do not remove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes 4 Inspect the print cartridge contacts for ink and debris buildup 5 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it 6 Hold the print cartridge by its sides 7 Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes 1 MN 1 Copper colored contacts 2 Ink nozzles do not clean 8 Hold the print cartridge with the HP logo on top and insert the print cartridge back into the slot Make sure you push the print cartridge in firmly until it snaps into place a o lt m x e S 3 104 Solve a problem 9 Repeat if necessary for the other print cartridge 10 Gently close the print cartridge door and plug the power cord into the back of the product Cause One or both of the print cartridges were not installed or were installed incorrectly If this did not solve the issue try the next solution
125. the original print side down on top of the sheet protectors Cause The quality of the original was poor If this did not solve the issue try the next solution Solution 4 Clean the glass Solution Clean the glass and lid backing Cause Debris might be stuck on the glass or on the back of the document lid this causes poor copy quality and slows down processing If this did not solve the issue try the next solution Solution 5 Check the print catridges Solution Check the estimated ink levels in the print cartridges 4 NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges Solve a problem To clean the print cartridges from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the input tray 2 In the HP Solution Center click Settings 3 In the Print Settings area click Printer Toolbox amp NOTE You can also open
126. the print settings to see if the color settings are incorrect For example check to see if the document is set to print in grayscale Or check to see if advanced color settings such as saturation brightness or color tone are set to modify the appearance of colors e Check the print quality setting and make sure it matches the type of paper loaded in the product You might need to choose a lower print quality setting if colors are running into each other Or choose a higher setting if you are printing a high quality photo and then make sure photo paper such as HP Premium Photo Papers is loaded in the input tray NOTE On some computer screens colors might appear differently than they do when printed on paper In this case there is nothing wrong with the product print settings or print cartridges No further troubleshooting is required For more information see e Recommended papers for printing on page 8 e Recommended papers for photo printing on page 7 Cause The print settings were set incorrectly If this did not solve the issue try the next solution 4 9 F3 7 w e x 7 3 Solution 6 Clean or replace the print catridges Solution Check the estimated ink levels in the print cartridges NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to av
127. thermal inkjet Language PCL3 GUI Scan specifications mage editor included Twain compliant software interface Resolution up to 1200 x 2400 ppi optical 19200 ppi enhanced software For more information about ppi resolution see the scanner software Color 48 bit color 8 bit grayscale 256 levels of gray Maximum scan size from glass 21 6 x 29 7 cm 8 5 x 11 7 inches Copy specifications Digital image processing Maximum number of copies varies by model Copy speeds vary according to the complexity of the document and model Maximum copy enlargement ranging from 200 400 depends on model Maximum copy reduction ranging from 25 50 depends on model Print resolution To find out about the printer resolution see the printer software For more information see View the print resolution on page 24 Cartridge yield Visit www hp com go learnaboutsupplies for more information on estimated cartridge yields 124 Technical information Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts hav
128. tion Replace the print cartridges that are experiencing the problem If only one of the print cartridges is experiencing the problem you can also remove it and print using ink backup mode NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as printing a photo from a memory card Cause One or both of the print cartridges were having a problem Previously used genuine HP cartridge installed Solution Check the print quality of the current print job If it is satisfactory follow the prompts on the display to continue HP recommends that you have an new print cartridge available to avoid printing delays f NOTE Ink levels might not be available for the indicated print cartridges Cause The genuine HP ink cartridge was previously used in some other product Original HP ink has been depleted Solution Follow the prompts on the display to continue or replace the indicated print cartridges with genuine HP cartridges HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using of a non HP supply will not be covered under warranty Solve a problem If you be
129. tion 2 Insert the memory card fully into the appropriate slot on the product e Solution 3 Remove the additional memory card e Solution 4 Reformat the memory card in your digital camera Solution 1 Insert the memory card properly Solution Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on If the memory card is not inserted properly the product will not respond and the green Photo light near the memory card slots will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The memory card was inserted backwards or upside down If this did not solve the issue try the next solution 78 Solve a problem Solution 2 Insert the memory card fully into the appropriate slot on the product Solution Make sure you fully insert the memory card into the appropriate slot on the product If the memory card is not inserted properly the product will not respond and the green Photo light near the memory card slots will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The memory card was not fully inserted in the appropriate slot on the product If this did not solve the issue try the next solution Solution 3
130. uality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Print using Maximum dpi on page 23 Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 2 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling Bf NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary Solve a problem For more information see Recommended papers for printing on page 8 Information on paper on page 12 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 3 If you are making a copy place a protective sheet on the glass Solution f you are making a copy try placing one or more clear plastic sheet protectors directly on the glass and then place
131. until it snaps into place 9 Repeat if necessary for the other print cartridge 10 Gently close the print cartridge door and plug the power cord into the back of the product n e lt m E S E Cause The print cartridge was missing 102 Solve a problem If this did not solve the issue try the next solution Solution 2 Remove the tape from the print cartridges Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing wo Ink nozzles under tape Cause Protective tape was covering the print cartridges If this did not solve the issue try the next solution Solve a problem Solution 3 Remove and reinsert the print cartridges Solution One or both of the print cartridges are not installed or are installed incorrectly Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place If the problem persists clean the copper colored contacts of the print cartridges To clean the print cartridge contacts 1 Turn on the product and open the print cartridge door The print carriage moves to
132. up mode NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as printing a photo from a memory card Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new print cartridge Ifthe end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Cartridge warranty information on page 43 Cause The print cartridge was damaged Incompatible print cartridges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Check the print cartridge e Solution 2 Contact HP support for service Solution 1 Check the print cartridge Solution Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product If you are using print cartridges that are not compatible with the product replace the indicated print cartridges with print cartridges that ar
133. ur computer After the cable is connected properly turn off the product and then turn it on again e Ifyou are connecting the product through a USB hub make sure the hub is turned on If the hub is on try connecting directly to your computer e Check other printers or scanners You might need to disconnect older products from your computer Try connecting the USB cable to another USB port on your computer After you check the connections try restarting your computer Turn off the product and then turn it on again After you check the connections try restarting your computer Turn off the product and then turn it on again f necessary remove and then install the software you installed with the product again For more information see Uninstall and reinstall the software on page 48 Solve a problem For more information on setting up the product and connecting it to your computer see the Setup Guide that came with the product Cause The product and computer were not communicating with each other Setup troubleshooting 53 Chapter 10 When insert the CD ROM into my computer s CD ROM drive nothing happens Solution If the installation does not run automatically you can start it manually To start the installation from a Windows computer 1 On the Windows taskbar click Start 2 Depending on your operating system do one of the following n Windows Vista In Start Search type d setup
134. utions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Scan enlarge and then print a copy e Solution 2 Place the original correctly on the glass e Solution 3 Wipe the glass and the back of the document lid Solution 1 Scan enlarge and then print a copy Solution Resize to Fit can only enlarge the original up to the maximum percentage allowed by your model For example 200 might be the maximum enlargement percentage allowed by your model Enlarging a passport photo by 200 might not enlarge it enough for it to fit a full size page If you want to make a large copy of a small original scan the original into the computer resize the image in the HP scanning software and then print a copy of the enlarged image Solve a problem Cause You were trying to increase the size of an original that was too small If this did not solve the issue try the next solution Copy troubleshooting 83 Chapter 10 Solution 2 Place the original correctly on the glass Solution Load the original print side down on the right front corner of the glass as shown below To copy a photo position the photo on the glass so that the long edge of the photo is along the front edge of the glass Cause The original was placed incorrectly on the glass If this did not s
135. utions until the issue is resolved e Solution 1 Adjust the brightness in the software e Solution 2 Clean the glass and lid e Solution 3 Select the correct OCR language Solution 1 Adjust the brightness in the software Solution Adjust the brightness in the software and then rescan the original Cause The brightness was not set correctly If this did not solve the issue try the next solution Solution 2 Clean the glass and lid Solution Turn off the product unplug the power cord and use a soft cloth to wipe the glass and the back of the document lid Cause Debris might have been stuck on the glass or on the back of the document lid This can cause poor quality scans If this did not solve the issue try the next solution Solution 3 Select the correct OCR language Solution Select the correct OCR language in the software 86 Solve a problem f NOTE If you are using HP Photosmart Essential the Optical Character Recognition OCR software might not be installed on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options Cause The scan document settings were not set to the correct optical character recognition OCR language The OCR language tells the software how to interpret the characters it sees in the original image If the OCR language does not match the language in the original the scanned text might be incomprehe
136. ww hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The product was busy or an unknown cause interrupted your scan Missing HP Photosmart Software Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Install the HP Photosmart Software Solution 2 Turn on the product e Solution 3 Turn on the computer e Solution 4 Check the connection from the product to your computer 4 Q lt w e x 7 3 Solution 1 Install the HP Photosmart Software Solution Install the HP Photosmart Software that came with the product If it is installed restart your computer To install the HP Photosmart Software 1 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program 2 When prompted click Install More Software to install the HP Photosmart Software 3 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product 88 Solve a problem Cause The HP Photosmart Software was not installed If this did not solve the issue try the next solution Solution 2 Turn on the product Solution Turn on the product Cause The product was turned off
137. y crop scanned pictures Solve a problem Scanned image has incorrect page layout Solution Turn off autocropping in the software to retain the page layout Cause Automatic cropping was changing the page layout Scanned image shows dotted lines instead of text Solution Make a black and white copy of the original and then scan the copy Scan troubleshooting 85 4 Q lt 7 w I x 7 3 Chapter 10 Cause If you used the Text image type to scan text that you planned to edit the scanner might not have recognized color text The Text image type scans at 300 x 300 dpi in black and white If you scanned an original that has graphics or artwork surrounding the text the scanner might not have recognized the text Text format is incorrect Solution Some applications cannot handle framed text formatting Framed text is one of the scan document settings in the software It maintains complex layouts such as multiple columns from a newsletter by putting the text in different frames boxes in the destination application In the software select the correct format so that the scanned text layout and formatting are retained Cause The scan document settings were incorrect Text is incorrect or missing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining sol
138. y or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit Cause Non HP print cartridges were being used If this did not solve the issue try the next solution Solution 4 Check the print catridges Solution Check the estimated ink levels in the print cartridges NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges 4 9 F3 w 2 z 7 3 For more information see Check the estimated ink levels on page 39 Cause The print cartridges needed to be cleaned or there was insufficient ink If this did not solve the issue try the next solution Solution 5 Replace the print cartridge Solution Replace the indicated print cartridge You can also
139. your operating system do one of the following n Windows Vista In Start Search type MSCONFIG and then press Enter When the User Account Control dialog box appears click Continue n Windows XP Click Run When the Run dialog box appears type MSCONFIG and then press Enter The MSCONFIG utility application appears Solve a problem c Click the General tab d Click Selective Startup e If there is a check mark next to Load Startup Items click the check mark to remove it f Click the Services tab and select the Hide All Microsoft Services box g Click Disable all Setup troubleshooting 55 4 9 F3 7 w er 7 3 Chapter 10 6 h Click Apply and then click Close NOTE Ifyou receive a message stating Access is denied while making changes click OK and continue The message will not prevent you from making the changes i Click Restart to apply the changes to the computer during the next restart After the computer restarts the You ve used system configuration utility to make changes to the way windows starts message appears j Click the check box next to Do not show this message again Run the Disk Cleanup utility to delete temporary files and folders To run the Disk Cleanup utility a On the Windows taskbar click Start click Programs or All Programs and then click Accessories b Click System Tools and then click Disk Cleanup The Disk Cleanup analyzes the h

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