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HP PhotoSmart 420 User's Manual

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1. You can browse and print from the camera Image Display or on a television monitor after connecting the printer to the monitor with the supplied video cable Viewing images You select the images you want to print by using either the printer control panel or the remote control that came in the box Make sure the camera has images on its internal memory or on an optional memory card and is in the camera dock To view images one at a time 23 Browse the images on the camera by pressing if or i on the printer control panel To view images as thumbnails 1 View images as thumbnails by pressing Zoom on the printer control panel 2 Browse the thumbnails by pressing the arrow buttons on the printer control panel The current image is highlighted 3 You can now either Press OK to exit the thumbnail view and view the selected image at full size Press Print to print the highlighted image HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 23 Chapter 3 Viewing images on a TV You can attach the HP Photosmart 420 series to a television monitor to view and select the images that you want to print To view images on a television 1 Connectthe printer to the television monitor by using the supplied video cable 2 Turn the television monitor on and change the television setting to receive input from the HP Photosmart GoGo Photo Studio For more information see the user manual that came with the television
2. For a complete list of specifications for the HP Photosmart GoGo Photo Studio camera see the Camera User s Manual in the box or in online format on the HP Photosmart User s Manual CD depending on the country region System Requirements Component Windows PC Minimum Macintosh Minimum Operating System Microsoft Windows 98 2000 Professional Me XP Home and XP Professional Mac OS X 10 2 3 through 10 3 x Processor Intel Pentium II or G3 or greater equivalent or higher RAM 64 MB 128 MB 128 MB recommended Free Disk Space 500 MB 150 MB Video Display 800 x 600 16 bit or higher 800 x 600 16 bit or higher CD ROM Drive 4x 4x Browser Microsoft Internet Explorer 5 5 or later Printer Specifications Category Specifications Connectivity USB 2 0 full speed XP Professional PictBridge Using the front camera port Bluetooth Microsoft Windows XP Home and Image File Formats JPEG Baseline Margins Top 0 0 mm 0 0 inch Bottom 0 0 mm 0 0 inch Left right 0 0 mm 0 0 inch Media Sizes Photo paper 10 x 15 cm 4 x 6 inch HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 47 Chapter 6 48 continued Category Specifications Photo paper with tab 10 x 15 cm with 1 25 cm tab 4 x 6 inches with 0 5 inch tab Index cards 10 x 15 cm 4 x 6 inches A6 cards 105 x 148 mm 4 1 x 5 8 inches L size cards 90 x
3. Print Images Screen Print box Displays a check mark and number of copies of the current image being printed Index number Displays index number of current image and total number of images on the camera HP Photosmart 420 series GoGo Photo Studio Printer User s Manual Chapter 1 Internal Battery Compartment 1 Cover of the battery compartment Open this cover on the bottom of the printer to insert the optional HP Photosmart Internal Battery HP Photosmart Internal Battery A fully charged battery has sufficient charge to print approximately 75 images You must purchase the battery separately Internal battery compartment Insert the optional HP Photosmart Internal Battery here Battery compartment button Slide to release the compartment cover 10 HP Photosmart 420 series GoGo Photo Studio Remote Control 1 Video fj Press to toggle between viewing images on an attached television monitor or on the camera Image Display Play Pause ys Press to toggle between viewing images in a slide show or one at a time Navigation buttons Use the arrows to scroll through images or navigate the menus Press OK to open close a menu or to select a menu option Zoom a Press to enter Zoom mode Each subsequent press increases the zoom level Pressing Zoom when viewing thumbnails displays the current image at full size Zoom e Press Zoom when viewing a zoomed image to decrea
4. For more information see Cleaning the Print Cartridge The print cartridge may need to be aligned For more information see Aligning the Print Cartridge The images marked for printing in the digital camera do not print Solution Some PictBridge certified digital cameras let you mark images for printing both in the camera s internal memory and on the memory card DPOF If you mark images in the internal memory and then move images from the camera s internal memory to the memory card the marks may not transfer Mark images for printing after you transfer them from a digital camera s internal memory to the memory card This is not true of the HP Photosmart GoGo Photo Studio camera Make sure you select Yes when you first dock the camera and are prompted about printing marked images Some commands in the menus are dimmed Solution You are trying to print a video clip Video clip printing is not supported Try printing another image There are no images on the camera Take some pictures and then try printing The current image was captured on a different camera and then copied into the HP Photosmart 420 series GoGo Photo Studio camera internal memory HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 43 Chapter 5 or memory card The print and red eyes removal options are disabled for these images Bluetooth Printing Problems Before contacting HP Customer Care read this section for troubleshooting t
5. For more information see Inserting Print Cartridges e You may have begun printing and then cancelled the process If you cancelled the process before the image started printing the printer may have already loaded paper in preparation for printing The next time you print the printer will eject the blank page before starting the new printing project 42 HP Photosmart 420 series GoGo Photo Studio The printer ejects the paper when preparing to print Solution Direct sunlight could be interfering with the operation of the automatic paper sensor Move the printer out of direct sunlight The printer also ejects paper if it detects that the paper has already been printed on Print quality is poor Solution The print cartridge may be running out of ink Check the ink level icon on the camera Image Display and replace the cartridge if necessary For more information see Insert the cartridge You may have selected a low resolution setting on the digital camera when you took the picture For better results in the future set the digital camera to a higher resolution Make sure you are using the right type of photo paper for the project Use HP designed photo paper for best results For more information see Choosing the Best Paper for the Job You may be printing on the wrong side of the paper Make sure the paper is loaded with the side to be printed facing toward the front of the printer The print cartridge may need to be cleaned
6. connected to the Internet before you use 1 From the Windows Start menu select Programs in Windows XP select All Programs Hewlett Packard HP Software Update The HP Software Update window opens HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 31 Chapter 4 2 Click Check Now HP Software Update searches the HP website for software updates If the computer does not have the most recent version of the HP Photosmart software installed a software update appears in the HP Software Update window 2 Note Ifthe computer has the most recent version of the HP Photosmart E software installed the following message appears in the HP Software Update window No updates are available for your system at this time 3 Ifa software update is available click the checkbox next to the software update to select it Click Install Follow the onscreen instructions to complete the installation gi To download the software Macintosh Ze Note Make sure you are connected to the Internet before you use E HP Photosmart Updater 1 Start HP Image Zone 2 Click the Applications tab then click HP Software Update 3 Follow the onscreen instructions to check for software updates If you are behind a firewall you need to enter the proxy server information in the updater Storing the HP Photosmart GoGo Photo Studio and Print Cartridges Protect the HP Photosmart GoGo Photo Studio and print cartridges by storing th
7. contact Customer Care Recycling Program HP offers an increasing number of product return and recycling programs in many countries and partners with some of the largest electronics recycling centers throughout the world HP conserves resources by reselling some of its most popular products This HP product contains lead in the solder which may require special handling at the end of its life Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled ina manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product For more information regarding return and recycling of HP products generally please visit www hp com hpinfo globalcitizenship environment recycle index html Contents NN EU 3 Finding More Information e 4
8. from the computer TV Configuration Select to change the video signal sent to an attached television to either NTSC or to PAL The camera is set to send either an NTSC or a PAL video signal according to the language and region you selected when you set up the camera The NTSC format is used primarily in North America and parts of South America Japan Korea and Taiwan The PAL format is used primarily in Europe Uruguay Paraguay Argentina and parts of Asia If your television accepts a video signal different than the typical setting for your region change the setting here Language displayed as flags icon Select to change the language setting Move Images to Card Select to move images from the camera s internal memory to the memory card inserted in the camera When you install a memory card in the camera all new images are stored only on the card and any images stored in the camera s internal memory are not visible until you take the card out If you want to transfer all images in your camera to the PC first move the images from the camera s internal memory to the memory card by using this option This menu option is disabled if there are no images in the internal memory or if no card is in the camera EXIT Select and press OK to exit the current menu Help Menu For additional help with the camera see the Camera User s Manual Top Ten Printing Tips Select to read the top ten printing tips Printer Accessories Select to read
9. on using battery power Solution e The battery may need to be charged Plug in the printer power cord to charge the battery The printer battery light flashes green to indicate that the battery is charging e Ifthe optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord if it is plugged in Open the battery compartment cover and remove the battery Wait about 10 seconds then reinstall the battery If desired plug in the power cord Turn on the printer The optional HP Photosmart Internal Battery is installed in the printer but it will not charge Solution e Unplug the printer power cord if it is plugged in Open the battery compartment cover and remove the battery Wait about 10 seconds then reinstall the battery If desired plug in the power cord Turn on the printer 38 HP Photosmart 420 series GoGo Photo Studio For more information on how to install the battery see the documentation that came with the battery e Check that the printer power cord is securely connected to both the printer and the power source When the printer is turned off the printer battery light on the control panel flashes green to indicate that the battery is charging e Turnon the printer The printer battery light flashes on the control panel to indicate that the battery is charging e An empty battery should fully charge in approximately four hours when the printer is not in use If the battery still does
10. onscreen Printer Help on your computer Windows PC From the Start menu select Programs in Windows XP select All Programs gt HP gt HP Photosmart 420 series gt Photosmart Help Macintosh Select Help gt Mac Help in the Finder then select Library gt HP Photosmart Printer Help for Macintosh HP Photosmart 420 series GoGo Photo Studio Printer Parts This section contains information only on the printer component of the HP Photosmart 420 series GoGo Photo Studio For information on the camera see the Camera User s Manual Front View Closed 1 Control panel Control the basic functions of the printer from here 2 Camera dock cover Open this to dock the camera on the printer 3 Output tray Open this to print or to connect a PictBridge certified digital camera or the optional HP Bluetooth wireless printer adapter to the camera port on the front of the printer It should also be open if you want to use the remote control with the printer HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 5 Chapter 1 Front View Open In tray Load paper here In tray extender Pull out to support paper Paper width guide Move to the width of the current paper to position the paper properly Print cartridge door Open to insert or remove a print cartridge Output tray open The printer deposits prints here Camera port Connect either a PictBridge certified digital camera to this po
11. panoramic printing do not load more than ten sheets in the In tray Loading more than 10 sheets of this type of paper can cause paper feed problems The image printed at an angle or is off center Solution e The paper may not be loaded correctly Reload the paper making sure that the paper is correctly oriented in the In tray and that the paper width guide fits close to the edge of the paper For paper loading instructions see Loading Paper e The print cartridge may need to be aligned For more information see Aligning the Print Cartridge No page came out of the printer Solution e The printer may need attention Read the camera Image Display for instructions e The power may be off or there may be a loose connection Make sure that the power is on and the power cord is securely connected If you are using battery power make sure the battery is correctly installed and charged properly HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 41 Chapter 5 e You may not have any paper in the In tray Check that paper is loaded correctly in the In tray For paper loading instructions see Loading Paper e The paper may have jammed while printing See the following section for instructions on clearing a paper jam The paper jammed while printing Solution Check the camera Image Display for instructions To clear a paper jam try the following solutions e If the paper came part way through the front of the
12. to select one of the following passport photo sizes 2x2inches 35x45mm 25 4 x 36 4 mm 36 4 x 50 8 mm 45x55 mm 5 Press OK The current image is displayed with a crop box showing the portion of the image that will be used when printing 6 Press the arrow buttons to move the crop box around the image as needed The crop box shows the portion of the image that will print Press the Zoom buttons to increase or decrease the zoom level 7 Press Print The current image is printed as many times as will fit on one sheet of the photo paper loaded in the printer Printing from Other Devices Use the printer with other devices and to share images with friends and family You can print from e Computers see Computer e PictBridge certified digital cameras see PictBridge certified Camera e Devices with Bluetooth wireless technology see Bluetooth Wireless Devices HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 25 Chapter 3 Computer 26 You will need to transfer your images to the computer before you can use them with the HP Photosmart software that lets you print from a computer For more information see Transferring to a Computer For information on installing the HP Photosmart software see the setup instructions that came in the box with the printer The HP Photosmart software includes the interface that appears whenever you print from a computer Be sure to download the latest software updat
13. with the side up 3 Slide the cover back into place GoGo Photo Studio Menus The GoGo Photo Studio menus contain many features for viewing and printing images obtaining help and more The menus when accessed appear on the screen overlaying the current image You can access the menus of the GoGo Photo Studio through the tabbed interface at the top of the camera Image Display When the camera is not in the camera dock the menus have different options For more information see the Camera User s Manual HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 13 Chapter 1 14 The GoGo Photo Studio Menu Tabs Print Menu Playback Menu Share Menu Setup Menu Help Menu JAIVIN gt 1 Tip The GoGo Photo Studio menus contain many useful commands and eta options but common functions such as printing are usually available with a single button press on the printer control panel l2 To use the GoGo Photo Studio menus 1 Insert the camera in the camera dock on top of the printer For more information see Connecting the Camera 2 Press OK on the printer control panel to access the menus The Print Menu is displayed initially To Navigate the Menus e Press jor Je on the printer to navigate through the menus which appear as tabs across the top of the camera Image Display Press or F to access the options under each menu Menu options that are not accessible are dimmed Pres
14. 127 mm 3 5 x 5 inches L size cards with tab 90 x 127 mm with 12 5 mm tab 3 5 x 5 inches with 0 5 inch tab Photo paper 10 x 30 cm 4 x 12 inches The following media sizes are supported only when printing from a computer Hagaki 101 x 203 mm 4 x 8 inches 10 x 30 cm 4 x 12 inches Media Types Paper photo Cards index A6 L size Environmental Specifications Maximum during operation 5 40 C 41 104 F 5 90 RH Recommended during operation 15 35 C 59 95 F 20 80 RH Paper Tray One 10 x 15 cm 4 x 6 inches photo paper tray Paper Tray Capacity 20 sheets maximum thickness 292 um 11 5 mil per sheet 10 sheets of 10 x 30 cm 4 x 12 inches photo paper for panoramic printing when printing from a computer only Power Consumption U S Printing 12 3 W Idle 6 29 W Off 4 65 W International Printing 11 4 W Idle 5 67 W Off 4 08 W Power Supply Model Number HP Part 0957 2121 North America 100 240 Vac 10 50 60 Hz 3 Hz HP Part 0957 2120 Rest of world 100 240 Vac 10 50 60 Hz 3 Hz Print Cartridge HP Tri color 7 ml HP Photosmart 420 series GoGo Photo Studio continued Category Specifications HP Tri color 14 ml HP Gray Photo Note The cartridge numbers you can use with this printer appear on the back cover of the printed Printer User s Manual If you have already printed several times you can also find the c
15. 20 series GoGo Photo Studio Printer User s Manual 37 Chapter 5 Solution Move the images from the camera s internal memory to the camera s memory card To do this press OK to access the menu tabs Navigate to the Setup Menu select Move Images to Card then press OK You can also remove the memory card and then redock the camera This forces the HP Photosmart GoGo Photo Studio to read the internal memory of the camera The printer is plugged in but it will not turn on Solution e The printer may have drawn too much power If the optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord Wait about 10 seconds then plug the power cord back in Turn on the printer If the optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord if it is plugged in Open the battery compartment cover and remove the battery Wait about 10 seconds then reinstall the battery If desired plug in the power cord Turn on the printer e The printer may be plugged into a power strip that is turned off Turn on the power strip then turn on the printer e The printer may be plugged into an incompatible power source If you are traveling abroad make certain the power source in the country you are visiting complies with the power requirements and power cord of the printer The optional HP Photosmart Internal Battery is installed in the printer but the printer will not turn
16. 3 Press the Video button on the printer control panel 4 Press the arrow buttons on the printer or on the remote to browse the images To view images in an automatic slide show press Play Pause on the remote Press Play Pause again to return to viewing images one at a time For more information on the remote see Remote Control Improving the Quality of Your Images The HP Photosmart 420 series GoGo Photo Studio provides a variety of preferences and HP Real Life technologies that can improve the quality of your images The settings with the exception of Remove Red Eyes do not change your original image They only affect printing To remove red eyes from images 1 While viewing images press OK 2 Select Remove Red Eyes in the Print Menu then press OK You can also select Remove Red Eyes in the Playback Menu Follow the prompts on the camera Image Display to View Changes Save Changes or Cancel To zoom and crop an image 1 While viewing an image at normal size press Zoom You can press Zoom multiple times to increase the zoom level A crop box shows the portion of the image that will print A warning is displayed if the print quality will likely not be acceptable at the current zoom level In this case the crop box changes from green to yellow to alert you Press Zoom to decrease the zoom level of a zoomed image or press OK to return quickly to the normal view 2 Press the arrow buttons to move the crop box around the zoome
17. Disabled when the camera is in the camera dock For more information see the Camera User s Manual Print 2 copies Disabled when the camera is in the camera dock For more information see the Camera User s Manual HP Instant Share Setup Select to set up HP Instant Share on the camera For more information see the Camera User s Manual EXIT Select and press OK to exit the current menu e Setup Menu For more information see the Camera User s Manual Display Brightness Select Low Medium or High to change the screen display contrast to suit current viewing conditions You can extend the battery life of the camera by setting this to Low Camera Sounds Select to turn camera sounds On or Off These are sounds the camera makes when you take a picture turn the camera on or press a button HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 15 Chapter 1 16 Live View Setup Select to turn the Live View option for the camera to Live View On or Live View Off This determines whether the camera displays a live image or not when you first turn the camera on Live View is functional only when the camera is undocked Date Time Select to change the date and time on the camera USB Configuration Select to set the camera to appear as a Digital Camera or as a Disk Drive when directly connected to a computer through a USB cable When the camera is in the camera dock it always appears as a digital camera and cannot be written to
18. HP Photosmart GoGo Photo Studio is running off the optional HP Photosmart Internal Battery Rechargeable camera batteries will not charge unless the printer is connected to an AC power outlet with the power cord Printing Problems Before contacting HP Customer Care read this section for troubleshooting tips or go to the online support services at www hp com support 40 HP Photosmart 420 series GoGo Photo Studio Paper does not feed into the printer correctly Solution e Make surethatthe paper width guide fits close to the edge of the paper without bending the paper e There may be too much paper loaded in the In tray Remove some paper and try printing again If sheets of photo paper stick together try loading one sheet at a time If you are using the printer in an extremely high or low humidity environment insert the paper as far as it will go into the In tray and load one sheet of photo paper at a time e If you are using photo paper that is curled place the paper in a plastic bag and gently bend it in the opposite direction of the curl until the paper lies flat If the problem persists use paper that is not curled For information about proper storage and handling of photo paper see Maintaining the Quality of Photo Paper e The paper may be too thin or too thick Try using HP designed photo paper For more information see Choosing the Best Paper for the Job e Ifyou are using 10 x 30 cm 4 x 12 inches photo paper for
19. O HP Photosmart 420 series GoGo Photo Studio invent CAE mo enam Ww enam preuz fa a verra ume Tassone E mae eam me mex Copyrights and Trademarks Copyright 2005 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein The Hewlett Packard Development Company L P shall not be liable for incidental or consequential damages in connection with or arising out of the furnishing performance or use of this document and the program material which it describes Trademarks HP the HP logo and Photosmart are property of Hewlett Packard Development Company L P The Secure Digital logo is a trademark of the SD Association Microsoft and Windows are registered trademarks of Microsoft Corporation Mac the Mac logo and Macintosh are registered trademarks of Apple Computer Inc The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of su
20. Options ssessseeee meme nre 52 Ir emp D 53 HP Photosmart 420 series GoGo Photo Studio 1 Welcome Thank you for purchasing an HP Photosmart 420 series GoGo Photo Studio The HP Photosmart GoGo Photo Studio is an innovative pairing of camera and printer in one easy to use device The HP Photosmart 420 series uses HP Real Life technologies such as red eye removal to make it easy for you to get better prints with or without a computer 42249 Note In this manual references to the printer mean the part of the GoGo EA Photo Studio other than the camera This manual explains how to print from the HP Photosmart GoGo Photo Studio without connecting it to a computer To learn how to print from your computer install the HP Photosmart software and view the onscreen HP Photosmart Printer Help on your computer For more information on installing the software see the setup instructions that came in the box with the HP Photosmart GoGo Photo Studio Among other things you ll learn how to Create beautiful borderless prints at the touch of a button See Printing Images Improve the quality of your images with HP Real Life technologies such as automatic red eye removal See Improving the Quality of Your Images HP Photosmart 420 series GoGo Photo Studio Printer User s Manual Chapter 1 Finding More Information Your new HP Photosmart 420 series GoGo Photo Studio comes with the following documentation Quick Start or Set
21. Printer TC 5 Available Accessories nc tse ee la Rie EIA ARIA aria 11 Battery Information i 12 GoGo Photo Studio Menus eene nennen enne nnns 13 2 Getting Ready to Print nennen 17 Loading Paper x ie ett tra rotto ge pepe acta tete e n daos atte Bae bee gus 17 Choosing the Best Paper for the Job sssssss 17 Loading Your STEE 18 Inserting Print CartridQeS ederent edere nenne nes 19 Connecting the Camera itid CH hee de reden dai 21 3 Printing Basics one eee eee E oret er dee E eee 23 Printing from the Docked Camera eem 23 Viewing Images to Print annie terere de tren edet 23 KA Bier EE 23 Viewing images on a TV ener nnne 23 Improving the Quality of Your Images em 24 Printing Images 2 3 ER WAGER a Ren c ge Us dea eiae pe eee espe el 24 Printing from Other Devices enne enne 25 Computers aee Coe EE E ER RI E pa e 26 About HP Image Zone and HP Instant Share ae 26 Transferring to a Computer em 26 PictBridge certified Camera sse enn 27 Printing from a PictBridge certified Camera 27 Bluetooth Wireless Devices i 27 Making the Bluetooth Connection cecseeeeeceeenneeceeneeeeneeeeesnteeeeaas 27 Printing from a Bluetooth Device 27 4 Maintaining and transporting the printer nene neeerr nr nrnnesrernn
22. about accessories available for the printer Printer Control Panel Select to read about using the printer control panel Print Cartridge Select to read about using print cartridges Loading Paper Select to read about loading paper Clearing Paper Jams Select to read about removing a paper jam PictBridge cameras Select to read about using PictBridge cameras with the printer Connecting to a TV Select to read about connecting the printer to a TV Saving Images Select to read about saving images to a connected computer Printer Battery Select to read about using the optional HP Photosmart Internal Battery with the printer Traveling with the printer Select to read tips about taking the printer on the road Getting assistance Select to read how to obtain help with the printer EXIT Select and press OK to exit the current menu HP Photosmart 420 series GoGo Photo Studio 2 Getting Ready to Print Before you can begin printing there are some easy procedures you need to become familiar with e Loading paper see Loading Paper e Inserting print cartridges see Inserting Print Cartridges e Connecting the camera see Connecting the Camera You must load paper insert a print cartridge and connect a camera with images in its internal memory or on its memory card before you can print Loading Paper Learn how to choose the right paper for your print job and how to load it into the In tray for printing Choosing the Best P
23. all Call HP Customer Care while you are near the computer and printer Be prepared to provide the following information Printer model number located on the front of the printer Printer serial number located on the bottom of the printer Camera model number located on the front of the camera Camera serial number located on the bottom of the camera Computer operating system Version of printer driver Windows PC To see the printer driver version right click the HP Digital Imaging Monitor icon the Windows taskbar and select About Macintosh To see the printer driver version use the Print dialog box Messages displayed on the camera Image Display or on the computer monitor Answers to the following questions Has the situation you are calling about happened before Can you recreate the situation Did you install any new hardware or software on your computer around the time that the situation occurred Return to HP Repair Service North America Only HP will arrange to have your product picked up and delivered to an HP Central Repair Center We pay for the round trip shipping and handling This service is free for the duration of the hardware warranty period This service is available in North America only Additional Warranty Options Extended service plans are available for the printer at additional costs Go to www hp com support select your country region and language then explore the services and
24. amage the print cartridge Clean dry lint free material that will not stick to the print cartridge 2 Open the print cartridge door 3 Remove the print cartridge and place it on a piece of paper with the ink nozzle plate facing up Be careful not to touch the copper colored contacts or the ink nozzle plate with your fingers Caution Do not leave the print cartridge outside the printer for more than 30 minutes Ink nozzles exposed to the air longer than this may dry out and cause printing problems 4 Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab 5 Gently wipe the copper colored contacts with the cotton swab Caution Do not touch the ink nozzle Touching the ink nozzle will result in clogs ink failure and bad electrical connections D Repeat steps 4 5 until no ink residue or dust appears on a clean swab 7 Insert the print cartridge in the printer then close the print cartridge door Printing a Test Page You can print a test page that contains useful information about the print cartridge serial number and other aspects of the HP Photosmart GoGo Photo Studio 1 Make sure the camera is in the camera dock 2 Load paperin the In tray Use plain paper or index cards to conserve photo paper 3 Press OK to display the menus 4 Select Print Test Page then press OK Aligning the Print Cartridge The first time you install a print cartridge in the printer the printer a
25. ame with the PictBridge certified camera Once the printer recognizes the PictBridge certified camera the selected images print automatically Bluetooth Wireless Devices You can also print from devices with Bluetooth wireless technology such as digital cameras PDAs laptops and mobile phones For more information see the onscreen HP Photosmart Printer Help and the documentation that came with the device with Bluetooth wireless technology Making the Bluetooth Connection To use Bluetooth connectivity all devices must have the necessary hardware and software installed In addition an HP Bluetooth wireless printer adapter must be connected to the camera port on the front of the printer The adapter is available separately For more information see the documentation that came with the adapter Printing from a Bluetooth Device The basic procedure for printing from any device with Bluetooth wireless technology is the same To print from a Bluetooth device 1 Have the device search for available Bluetooth printers 2 Select the printer when it appears on the device 3 Print Check the documentation that came with the device for detailed instructions HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 27 Chapter 3 28 HP Photosmart 420 series GoGo Photo Studio 4 Maintaining and transporting the printer The HP Photosmart 420 series GoGo Photo Studio requires very little maintenance Follow the guidelines i
26. aper for the Job For a list of available HP designed inkjet paper or to purchase supplies go to www hpshopping com U S www hpshopping ca Canada www hp com eur hpoptions Europe www hp com All other regions countries To get the best results from the printer choose from these high quality HP photo papers To Print Use This Paper High quality long lasting prints and HP Premium Plus photo paper enlargements passport photos and photos to be laminated Medium to high resolution images from HP Premium photo paper scanners and digital cameras Casual and business prints HP Photo paper HP Everyday photo paper To keep your paper in good condition for printing Store unused paper in its original package Keep the paper flat in a cool dry place If the corners curl place the paper in a plastic bag and gently bend it in the opposite direction until it lies flat e Hold photo paper by the edges to avoid smears HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 17 Chapter 2 Loading Your Paper 18 Paper loading tips You can print on photo paper index cards or L size cards Before loading paper slide out the paper width guide to make room for the paper Load only one type and size of paper at a time Do not mix paper types or sizes in the In tray Do not load more than 10 sheets of 10 x 30 cm 4 x 12 inches photo paper for panoramic printing possible only when printing from a co
27. artridge numbers in the HP Photosmart software For more information see Inserting Print Cartridges USB 2 0 Full speed Support Microsoft Windows 98 2000 Professional Me XP Home and XP Professional Mac OS X 10 2 3 through 10 3 x HP recommends that the USB cable be less than 3 meters 10 feet in length Video File Formats Motion JPEG AVI Motion JPEG Quicktime MPEG 1 HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 49 Chapter 6 50 HP Photosmart 420 series GoGo Photo Studio 7 HP Customer Care E Note The name of HP support services may vary by country region If you have a problem follow these steps 1 Check the documentation that came with the printer For more information see Finding More Information 2 If you are unable to solve the problem using the information in the documentation visit www hp com support to do the following Access online support pages Send HP an e mail message for answers to your questions Connect with an HP technician by using online chat Check for software updates Support options and availability vary by product country region and language 3 Contact your local point of purchase If the printer or camera has a hardware failure you will be asked to bring the device to where you purchased it Service is free during the limited warranty period After the warranty period you will be quoted a service charge 4 Ifyou are unable to solve the probl
28. ch marks by Hewlett Packard Company is under license PictBridge and the PictBridge logo are trademarks of the Camera amp Imaging Products Association CIPA Other brands and their products are trademarks or registered trademarks of their respective holders The embedded software in the printer is based in part on the work of the Independent JPEG Group The copyrights to certain photos within this document are retained by the original owners Regulatory Model Identification Number VCVRA 0501 For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is VCVRA 0501 This regulatory number should not be confused with the marketing name HP Photosmart 420 series GoGo Photo Studio or product number Q6366A Safety Information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock Warning To prevent fire or shock hazard do not expose this product to rain or any type of moisture e Read and understand the setup instructions that came in the box with the printer e Use only a grounded electrical outlet when connecting the unit to a power source If you do not know whether the outlet is grounded check with a qualified electrician e Observe all warnings and instructions marked on the product e Unplug this product from wall outlets before cleaning e Do not install or us
29. connected the PictBridge camera to the camera HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 39 Chapter 5 port The printer only recognizes one camera at a time Or the PictBridge camera connected to the camera port was not on Solution Disconnect both cameras then connect the PictBridge camera to the camera port using the USB cable that came with the camera If only the PictBridge camera is connected to the camera port make sure it is turned on Nothing is displayed on the television Cause Video cable is not connected Television video input is not selected The HP Photosmart GoGo Photo Studio is not switched to video mode Solution Make sure the supplied video cable is firmly connected to both the printer and television Make sure the television is set to receive input from the printer For more information see the user manual that came with the television Press the Video button on the printer control panel or remote control The video status light should be on The camera batteries will not charge Solution The supplied camera batteries are not rechargeable You can buy rechargeable batteries and replace the supplied batteries with them For more information see the Camera User s Manual The camera is not securely in the camera dock on top of the printer Make sure the camera is docked properly Make sure the power cord is connected to the printer and to an active AC power outlet The
30. correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help LED indicator statement The display LEDs meet the requirements of EN 60825 1 MSH CLEP RA 21211 OAS Ager MIUNSGIMS Se AASM SHATAS Be VE AMMO AB MILICI TORMI CTOEH EE VCTEES TT CCRA OBR I4 3422ABW HGAEETT CORRS g r E SBHELTUATA Costa BnL PASNALRSBBENFROFCLMSEVET Ex UIBOiEZI itotILUUIRUELCTEU Wii ARSE FEB riv MHEAR Fin MOM TRIAL i uu Print cartridge selection numbers Tri color North America Latin America Asia Pacific 95 or 97 Tricolor Western Europe 343 or 344 Tri color Eastern Europe Russia Middle East Africa Japan 135 or 134 Tri color China India 855 or 857 Gray Worldwide 100 PictBridge Bluetooth Sw Printed in the U S A 06 05 v1 0 0 e Printed on recycled paper 2005 Hewlett Packard Development Company L P www hp com support NC A Q6366 90190
31. d if itis plugged in Open the battery compartment cover and remove the battery Wait about 10 seconds then reinstall the battery If desired plug in the power cord Turn on the printer The printer checks for paper in the paper path and will automatically eject the jammed paper e Press OK to continue Error message Print cartridge is not compatible Use appropriate cartridge Solution Replace the print cartridge with one that is compatible with the printer For more information see Inserting Print Cartridges Error message Already connected to a camera Solution You are attempting to connect a camera to the camera port while the GoGo Photo Studio camera is in the camera dock or you are trying to dock the camera when a second PictBridge certified camera is already connected through the camera port Only one camera can be connected at a time To connect a different camera first remove any camera connected or docked already Error message Check computer connection Solution You have done something that requires the GoGo Photo Studio to be connected to a computer Make sure the printer is connected to the printer with a USB cable HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 45 Chapter 5 46 HP Photosmart 420 series GoGo Photo Studio Specifications This section lists the minimum system requirements for installing the HP Photosmart software and provides selected printer specifications
32. d friends To make it even easier to print on the go you can purchase these accessories e HP Photosmart Internal Battery Power the printer with a rechargeable battery so you can print anywhere e HP Photosmart Carrying Case for compact photo printers Carry the printer and printing supplies together in this convenient travel case To transport the HP Photosmart GoGo Photo Studio 1 Turn off the printer HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 33 Chapter 4 2 Remove the camera from the camera dock and close the camera dock door 3 Remove all paper from the In and Output trays close the Output tray and then close the In tray Ze Note Make sure the printer completes its power down cycle before you EA unplug the power cord This allows the printer to store the print cartridge properly 4 Unplug the power cord 5 If the printer is connected to a computer disconnect the USB cable from the computer 6 Always carry the printer upright ET Note Do not remove the print cartridge when transporting the printer Tip The HP Photosmart GoGo Photo Studio has a convenient built in nta handle you can use to make the printer easier to carry Extend the handle by lifting it up from above the camera dock door Do not shake or swing the printer while carrying it by the handle Extending the handle Make sure to bring the following items with you Paper Power cord The HP Photosmart 420 series GoG
33. d image as needed 2 Note If you want to print multiple copies of a zoomed image press Print as EA many times as desired while the image is still zoomed If the image reverts to normal size you must zoom it again to print at the zoomed view Printing Images This section describes some of the most common printing tasks Make sure you have loaded photo paper inserted a print cartridge and placed the camera in the camera dock before you try to print 24 HP Photosmart 420 series GoGo Photo Studio Ze Note Do not undock the camera while printing If you undock the camera EA while printing all print jobs are cancelled To print the current image 1 Press or Je to browse to the image you want to print 2 Press Print once for each copy of the current image you want to print Press Cancel to cancel the current print job To print only new images E Note New images are images taken since the last time the camera was docked 1 Press OK to display the Print Menu 2 Press to select Print New then press OK 3 Press to select a page layout then press OK To print all images 1 Press OK to display the Print Menu 2 Press to select Print All then press OK 3 Press to select a page layout then press OK To print passport photos 1 Press or i to navigate to the image you want to print as a passport photo 2 Press OK to display the Print Menu 3 Press to select Passport Photo then press OK 4 Press
34. dex cards to conserve photo paper Press OK to begin cleaning the print cartridge 6 When the printer finishes cleaning the cartridge and prints a test page check the test page and select from the following options Ifthe test page has white streaks or missing colors the print cartridge needs to be cleaned again Select Yes on the camera Image Display then press OK Ifthe print quality of the test page looks good select Cancel on the camera Image Display then press OK You can clean the cartridge up to three times Each successive cleaning is more thorough and uses more ink e HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 29 Chapter 4 If you complete all three levels of cleaning using this procedure and you still notice white streaks or missing colors on the test page you may need to clean the print cartridge copper colored contacts For more information see Cleaning the Print Cartridge Contacts 2 Note Ifthe cartridge or printer has been recently dropped you may also see E white streaks or missing colors in your prints This problem is temporary and clears up within 24 hours Cleaning the Print Cartridge Contacts If you use the printer in a dusty environment debris may accumulate on the copper colored contacts and cause printing problems To clean the print cartridge contacts 1 Gather the following items to clean the contacts Distilled water tap water may contain contaminants that can d
35. e every couple of months to ensure you have the latest features and improvements For more information see Updating the HP Photosmart Software Note The onscreen HP Photosmart Printer Help provides more information EA on the many print settings available when you print from a computer To learn how to access the onscreen help see Finding More Information About HP Image Zone and HP Instant Share The HP Image Zone lets you e Use your images for creative projects such as scrapbooking albums greeting cards and iron on transfers e Organize your images in albums and search through them by keyword and dates Windows only e Edit and enhance your images by adding text or doing color correction e Share your images online through HP Instant Share with family and friends For more information on the HP Image Zone explore the onscreen HP Photosmart Printer Help Use HP Instant Share to share images with friends and relatives using e mail online albums or an online photo finishing service The printer must be connected through a USB cable to a computer with Internet access and have all the HP software installed If you try to use HP Instant Share and do not have all the required software installed or configured a message prompts you through the required steps For more information on HP Instant Share see the Camera User s Manual Transferring to a Computer You can transfer images to a computer from the HP Photosmart 420 series if you
36. e this product near water or when you are wet e Install the product securely on a stable surface e Use only the listed power adapter e Install the product in a protected location where no one can step on or trip over the power cord and where the power cord will not be damaged e If the product does not operate normally see the troubleshooting information in the onscreen Printer Help e There are no operator serviceable parts inside Refer servicing to qualified service personnel D Use in a well ventilated area Environmental Statements Hewlett Packard Company is committed to providing quality products in an environmentally sound manner Protecting the Environment This printer has been designed with several attributes to minimize impact on our environment For more information go to HP s Commitment to the Environment website at www hp com hpinfo globalcitizenship environment Ozone Production This product generates no appreciable ozone gas O3 Paper Use This product is suited for the use of recycled paper according to DIN 19309 Plastics Plastic parts over 24 grams 0 88 ounces are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the printer life Material Safety Data sheets Material Safety Data Sheets MSDS can be obtained from the HP website at www hp com go msds Customers without Internet access should
37. em properly when you are not using them Storing the HP Photosmart GoGo Photo Studio The HP Photosmart GoGo Photo Studio is built to withstand long or short periods of inactivity Close the In and Output tray doors when the printer is not in use Store the printer indoors out of direct sunlight in a place without temperature extremes e If the printer and print cartridge have not been used for one month or more clean the print cartridge before printing For more information see Cleaning the Print Cartridge e Ifyou are storing the printer for a long period of time and the optional HP Photosmart Internal Battery is installed remove the battery from the printer Storing the Print Cartridges When you store or transport the printer always leave the active print cartridge inside the printer The printer stores the print cartridge in a protective cap during the power down cycle 32 HP Photosmart 420 series GoGo Photo Studio Caution Make sure the printer completes its power down cycle before you unplug the power cord or remove the internal battery This allows the printer to store the print cartridge properly Follow these tips to help maintain HP print cartridges and ensure consistent print quality e When you remove a print cartridge from the printer store it in a print cartridge protector to prevent the ink from drying out In some countries regions the cartridge protector is not included with the printer but comes with the HP G
38. em using the onscreen Help or HP websites call HP Customer Care using the number for your country region HP Customer Care by phone While the HP Photosmart GoGo Photo Studio is under warranty you can obtain free phone support For more information see the warranty statement that came in the box or go to www hp com support to check the duration of your free support After the free phone support period you can obtain help from HP at an additional cost Contact your HP dealer or call the support phone number for your country region for support options To receive HP support by phone call the appropriate support phone number for your location Standard phone company charges apply Western Europe Customers in Austria Belgium Denmark Spain France Germany Ireland Italy Netherlands Norway Portugal Finland Sweden Switzerland and the United Kingdom should go to www hp com support to access phone support numbers in their country region North America Call 1 800 474 6836 1 800 HP invent U S phone support is available in both English and Spanish languages 24 hours a day 7 days a week days and hours of support may change without notice This service is free during the warranty period A fee may apply outside the warranty period Other countries regions See the list of support telephone numbers inside the front cover of this manual HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 51 Chapter 7 Placing a c
39. feet in length to minimize injected noise due to potentially high electromagnetic fields The supplied USB cable meets this recommendation E Note If you want to connect the printer to a computer HP recommends using The Status light is flashing red Cause The printer requires attention Try the following solutions Solution e Check the camera Image Display for instructions If you have a digital camera connected to the printer camera port or the bundled camera in the camera port check the camera screen for instructions If the printer is connected to a computer check the computer monitor for instructions e Turn off the printer If the optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord Wait about 10 seconds then plug the power cord back in Turn on the printer If the optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord if it is plugged in Open the battery compartment cover and remove the battery Wait about 10 seconds then reinstall the battery If desired plug in the power cord Turn on the printer HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 35 Chapter 5 The On light flashed briefly after turned the printer off Solution This is a normal part of the power down process It does not indicate a problem with the printer The Status light is flashing red Cause An error has occurred Solution C
40. have set up a USB connection between the two devices and have installed the HP Photosmart software For more information see the setup instructions that came in the box You ll need to transfer the images to your computer in order to use them in image editing software such as the HP Image Zone To transfer images to a computer 1 Turn off the camera if it is on 2 Dockthe camera on top of the printer 3 Press Save 4 Follow the prompts on the computer HP Photosmart 420 series GoGo Photo Studio PictBridge certified Camera You can print images by connecting a PictBridge certified digital camera directly to the camera port of the printer with a USB cable When you print from a digital camera the printer uses the settings that you selected on the camera For more information see the documentation that came with the camera Printing from a PictBridge certified Camera Using a PictBridge certified camera with the printer is easy and fast connecting a second PictBridge certified camera to the camera port You can only have one camera connected at a time E Note Make sure the GoGo Photo Studio camera is not docked before To print using a PictBridge certified camera 1 Turn on the PictBridge certified digital camera and select the images you want to print 2 Load photo paper in the printer 3 Make sure the camera is in PictBridge mode then connect it to the camera port on the front of the printer using the USB cable that c
41. heck the camera Image Display for instructions If you have a digital camera connected to the printer or the bundled camera in the camera dock check the camera screen for instructions If the printer is connected to a computer check the computer monitor for instructions Turn off the printer If the optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord Wait about 10 seconds then plug the power cord back in Turn on the printer If the optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord if it is plugged in Open the battery compartment cover and remove the battery Wait about 10 seconds then reinstall the battery If desired plug in the power cord Turn on the printer If the Status light continues to flash go to www hp com support or contact HP Customer Care The buttons on the control panel do not respond Cause A printer error has occurred Wait for about a minute to see if the printer resets If it does not try the following solutions Solution Undock and redock the camera This can often correct the problem Turn off the printer If the optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord Wait about 10 seconds then plug the power cord back in Turn on the printer If the optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord if it is p
42. ice or go to their support website to obtain the latest updates for the printing application Error Messages Before contacting HP Customer Care read this section for troubleshooting tips or go to the online support services at www hp com support 44 HP Photosmart 420 series GoGo Photo Studio The following error messages may appear on the camera Image Display when the camera is docked on top of the printer Follow the instructions to resolve the problem Error message Open output door or clear paper jam then press OK Solution To clear a paper jam try the following e If the paper came part way through the front of the printer gently pull the paper towards you to remove it e Ifthe paper did not come part way through the front of the printer try removing it from the back of the printer Remove the paper from the In tray then pull down on the In tray to open it fully to a horizontal position Gently pull the jammed paper to remove it from the back of the printer Lt the In tray up until it snaps back into paper loading position e f you cannot grasp the edge of the jammed paper to remove it try the following Turn off the printer Ifthe optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord Wait about 10 seconds then plug the power cord back in Ifthe optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cor
43. idge 1 Make sure the power is on and you have removed the cardboard from inside the printer 2 Open the print cartridge access door of the printer 3 Remove the bright pink tape from the cartridge Insert the cartridge 1 Ifyou are replacing a cartridge push down and pull outward on the cartridge in the cradle to remove it 2 Hold the replacement cartridge with the label on top Slide the cartridge at a slight upward angle into the cradle so the copper colored contacts go in first Push the cartridge until it snaps into place 3 Close the print cartridge access door The camera Image Display shows an icon with the approximate ink level for the installed cartridge 100 66 65 33 or 32 0 No ink level icon appears if the cartridge is not a genuine HP cartridge Each time you install or replace a print cartridge a message appears on the camera Image Display asking you to load plain paper so the printer can align the cartridge This ensures high quality prints 20 HP Photosmart 420 series GoGo Photo Studio Align the cartridge 1 Load paperinthe In tray and press OK 2 Follow the onscreen instructions to align the cartridge See Aligning the Print Cartridge Whenever you remove a print cartridge from the printer store it in a print cartridge protector The cartridge protector keeps the ink from drying out Storing the cartridge improperly can cause the cartridge to malfunction In some countries regions the cartr
44. idge protector is not included with the printer but comes with the HP Gray Photo cartridge that can be purchased separately In other countries regions the protector is included with the printer Store the cartridge when it is not in the printer 3 To insert a cartridge into the cartridge protector slide the cartridge into the protector at a slight angle and snap it securely into place l Connecting the Camera To print images you have taken with the camera you need to dock the camera on the printer SC Note You can also connect a PictBridge certified camera to the camera port EA on the front of the printer using the USB cable that came with the PictBridge certified camera and print images from it but you cannot have the HP Photosmart 420 series GoGo Photo Studio camera in the camera dock and a second PictBridge camera connected to the camera port at the same time HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 21 Chapter 2 Dock the camera on the printer 1 2 3 4 5 Open the camera dock cover if necessary Hold the camera so the camera Image Display faces you and the bottom of the camera is down Make sure the camera is turned off Press the camera into the dock so that the connector tab in the camera dock plugs into the connector slot on the bottom of the camera In most cases docking the camera turns on both the printer and the camera If it does not press the On button on the pri
45. inter from the Settings pop up menu Click Utilities and then choose Supplies from the pop up menu HP Vivera Inks deliver true to life print quality and exceptional fade resistance resulting in vivid colors that last HP Vivera Inks are specially formulated and scientifically tested for quality purity and fade resistance For optimum printing results HP recommends using only genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time Use the Best Print Cartridge To print Insert one of these print cartridges in the cartridge cradle Full color prints HP Tri color 7 ml HP Tri color 14 ml Black and white prints HP Gray Photo Sepia or antique prints HP Tri color 7 ml HP Tri color 14 ml Text and colored line drawings HP Tri color 7 ml HP Tri color 14 ml A Caution Check that you are using the correct print cartridge HP cannot guarantee the quality or reliability of non HP ink Printer service or repairs required as a result of printer failure or damage attributable to the use of non HP ink will not be covered under warranty For best print quality HP recommends that you install all retail print cartridges before the date stamped on the box HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 19 Chapter 2 Remove the Pink Tape Do Not Touch Here Prepare the printer and cartr
46. ips or go to the online support services at www hp com support Be sure to also read the documentation that came with your HP Bluetooth wireless printer adapter and your device with Bluetooth wireless technology My Bluetooth device cannot find the printer Solution e Make sure the HP Bluetooth wireless printer adapter is plugged into the camera port on the front of the printer The light on the adapter flashes when the adapter is ready to receive data e You may be too far from the printer Move the device with Bluetooth wireless technology closer to the printer The maximum recommended distance between the device with Bluetooth wireless technology and the printer is 10 meters 30 feet No page came out of the printer Solution The printer may not recognize the type of file sent by the device with Bluetooth wireless technology For a list of the file formats that the printer supports see Printer Specifications Print quality is poor Solution The image you printed may be low resolution For better results in the future set the device to a higher resolution if possible Be aware that pictures taken with VGA resolution cameras such as those found in wireless phones may not have high enough resolution to produce a high quality print The image printed with borders Solution The printing application installed on your device with Bluetooth wireless technology may not support borderless printing Contact the vendor of the dev
47. ligns it automatically However if colors in printouts are misaligned or if the alignment page 30 HP Photosmart 420 series GoGo Photo Studio does not print correctly when you installed a new print cartridge use the following procedure to align the print cartridge 1 2 3 Press OK to display the menu tabs Select Align cartridge then press OK A message appears on the camera Image Display reminding you to load plain paper Load paper so the printer can print a calibration page Use plain paper or index cards to conserve photo paper Press OK to begin aligning the print cartridge When the printer finishes aligning the cartridge it prints an alignment page to confirm that the alignment was successful D I HP Photosmart The check marks verify that the print cartridge is installed correctly and functioning properly Ifan x appears to the left of any of the bars align the print cartridge again If the x still appears replace the print cartridge Updating the HP Photosmart Software Download the latest software update periodically to ensure you have the latest features and improvements You can download HP Photosmart software updates by going to www hp com support or by using HP Software Update E Note The software update that you download from the HP website does not update the HP Image Zone software To download the software Windows HP Software Update ET Note Make sure you are
48. lugged in Open the battery compartment cover and remove the battery Wait about 10 seconds then reinstall the battery If desired plug in the power cord Turn on the printer If the printer does not reset and the control panel buttons still do not respond go to www hp com support or contact HP Customer Care The Save button on the control panel does not respond Cause If iPhoto has been set as the default image transfer application and is open on your computer the Save button on the printer control panel will not work 36 HP Photosmart 420 series GoGo Photo Studio Ze Note This is not an issue when HP Image Zone or Image Capture is set EA as the default image transfer application Solution Close iPhoto then press Save on the printer control panel The printer does not find and display the images on the camera memory card or internal memory Solution e Turn off the printer If the optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord Wait about 10 seconds then plug the power cord back in Turn on the printer If the optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord if it is plugged in Open the battery compartment cover and remove the battery Wait about 10 seconds then reinstall the battery If desired plug in the power cord Turn on the printer e The memory card may contain file types the printer cannot read directl
49. mputer Loading more than ten sheets can cause paper feed problems In tray Paper width guide Output tray To load paper 1 2 Open the Output tray The In tray opens automatically Load up to 20 sheets of paper with the print side or glossy side facing towards the front of the printer If you are using tabbed paper insert it so the tabbed end feeds in last Adjust the paper width guide to fit close to the edge of the paper without bending the paper HP Photosmart 420 series GoGo Photo Studio Inserting Print Cartridges Your HP Photosmart 420 series GoGo Photo Studio can print in color and black and white HP provides different types of print cartridges so you can choose the best cartridge for your project The cartridge number varies by country region Choose the correct cartridge number for your country region Ze Note The cartridge numbers you can use with this printer appear on the back E cover of the printed Printer User s Manual If you have already used the printer several times you can also find the cartridge numbers in the HP Photosmart software Windows users Right click the HP Digital Imaging Monitor icon on the far right of the Windows taskbar and select Launch Show HP Solution Center Click Settings and select Print Settings gt Printer Toolbox Click the Estimated Ink Levels tab and then click Print Cartridge Information Macintosh users Click HP Image Zone in the Dock Choose Maintain Pr
50. n this chapter to extend the life span of the printer and printing supplies and to ensure that your prints are always of the highest quality For information on maintaining the HP Photosmart 420 series camera see the Camera User s Manual Cleaning and Maintaining the Printer Keep the printer and print cartridges clean and well maintained using the simple procedures in this section Cleaning the Outside of the Printer 1 Turn off the printer then disconnect the power cord from the back of the printer 2 Ifyou installed the optional HP Photosmart Internal Battery in the printer remove it then replace the battery compartment cover 3 Wipe the outside of the printer with a soft cloth that has been lightly moistened with water Caution 1 Do not use any type of cleaning solution Household cleaners and detergents may damage the printer s finish Caution 2 Do not clean the interior of the printer Keep all fluids away from the interior Cleaning the Print Cartridge If you notice white lines or single color streaks on your prints the print cartridge may need to be cleaned Do not clean the cartridge more often than necessary since cleaning uses up ink 1 Make sure the camera is in the camera dock 2 Press OK to display the menu tabs 3 Select Clean cartridge then press OK 4 Following the directions on the camera Image Display load paper so the printer can print a test page after cleaning the cartridge Use plain paper or in
51. not charge replace it The printer makes noises when turn it on or starts making noises on its own after it has been sitting unused for a while Solution The printer may make noises after long periods of inactivity approximately 2 weeks or when its power supply has been interrupted and then restored This is normal operation the printer is performing an automatic maintenance procedure to ensure that it produces the best quality output The remote does not work Cause e The battery in the remote may be drained e The Output tray is closed Solution e Purchase a new CR2025 battery and replace the old battery with it e Open the Output tray The infrared sensor is on the front of the printer The remote cannot communicate with the printer if the Output tray or anything else covers the sensor e Aim directly at the infrared sensor on the front of the printer Move closer if necessary e Remove anything that might be covering the sensor or obstructing the line of sight between it and the remote The camera buttons are not working Solution You are pushing buttons on the camera after it is placed in the camera dock Most camera buttons are disabled when the camera is in the camera dock Use the buttons on the control panel instead The printer does not recognize the PictBridge camera connected to the camera port Cause The HP Photosmart 420 series GoGo Photo Studio camera was already in the camera dock when you
52. nter control panel E Note While the camera is docked the camera Image Display dims after eight 22 minutes of inactivity The camera Image Display turns back on if a print job is sent from a connected computer or device with Bluetooth wireless technology or if you press any button on the HP PhotosmartGoGo Photo Studio After ten idle minutes the camera Image Display turns off completely Press the On button on the printer control panel to wake the display HP Photosmart 420 series GoGo Photo Studio 3 Printing Basics The HP Photosmart 420 series GoGo Photo Studio lets you produce amazing prints without even going near a computer After setting up the printer using the setup instructions that came in the box you are just a few steps away from printing your images This section describes e Printing from the Docked Camera e Printing from Other Devices Ze Note In the following instructions always use the buttons on the printer E control panel unless instructed otherwise Also note that most camera buttons are disabled when the camera is in the camera dock The only exception is the camera ON OFF switch which turns off only the camera Printing from the Docked Camera Printing images directly from the docked camera is the easiest and fastest way to turn your digital images into outstanding prints This section describes e Viewing Images to Print e Improving the Quality of Your Images e Printing Images Viewing Images to Print
53. o Photo Studio digital camera Extra print cartridges if you plan to print a lot Optional printer accessories you plan to use such as the battery or HP Bluetooth wireless printer adapter e If you are going to connect the printer to a computer bring the USB cable and HP Photosmart software CD SC Note If you do not take the documentation with you be sure to write down the EA correct pen numbers for the country region you plan to visit or purchase enough print cartridges before you go 34 HP Photosmart 420 series GoGo Photo Studio 5 Troubleshooting The HP Photosmart 420 series GoGo Photo Studio is designed to be reliable and easy to use This section answers frequently asked questions about using the printer and printing without a computer It contains information about the following topics Printer Hardware Problems Printing Problems Bluetooth Printing Problems Error Messages For troubleshooting information about using the HP Photosmart software and printing from a computer see the onscreen HP Photosmart Printer Help For information about viewing the onscreen Printer Help see Finding More Information For information about troubleshooting issues involving the HP Photosmart 420 series camera see the Camera User s Manual Printer Hardware Problems Before contacting HP Customer Care read this section for troubleshooting tips or go to the online support services at www hp com support a USB cable of less than 3 meters 10
54. printer gently pull the paper towards you to remove it e If the paper did not come part way through the front of the printer try removing it from the back of the printer Remove the paper from the In tray then pull down on the In tray to open it fully to a horizontal position Gently pull the jammed paper to remove it from the back of the printer Liftthe In tray up until it snaps back into paper loading position e If you cannot grasp the edge of the jammed paper to remove it try the following Turn off the printer Ifthe optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord Wait about 10 seconds then plug the power cord back in fthe optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord if itis plugged in Open the battery compartment cover and remove the battery Wait about 10 seconds then reinstall the battery If desired plug in the power cord Turn on the printer The printer checks for paper in the paper path and will automatically eject the jammed paper Press OK to continue Le Tip If you experience paper jams while printing try loading one sheet of ala photo paper at a time Insert the paper as far as it will go into the In tray Ld A blank page came out of the printer Solution e Checkthe ink level icon on the camera Image Display If the print cartridge is out of ink replace it
55. ray Photo cartridge that can be purchased separately In other countries regions the protector is included with the printer e Keep all unused print cartridges in their original sealed packages until they are needed Store print cartridges at room temperature 15 35 degrees C or 59 95 degrees F e Do not remove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the printer If the plastic tape has been removed from the print cartridge do not attempt to reattach it Reattaching the tape damages the print cartridge Maintaining the Quality of Photo Paper For best results with photo paper follow the guidelines in this section Storing Photo Paper e Store the photo paper in its original packaging or in a resealable plastic bag e Store the packaged photo paper on a flat cool and dry surface e Return unused photo paper to the plastic bag Paper left in the printer or exposed to the elements may curl Handling Photo Paper e Always hold photo paper by the edges to avoid fingerprints e fthe photo paper has curled edges place it in its plastic storage bag and gently bend it in the opposite direction of the curl until the paper lies flat Transporting the HP Photosmart GoGo Photo Studio It s easy to transport and set up the HP Photosmart GoGo Photo Studio almost anywhere Take it with you on vacations and to family gatherings and social events to instantly print and share images with family an
56. rnn ne 29 Cleaning and Maintaining the Printer sesssssssssssssrsnnnnssssenrrnrnnnssresnrnnnnnesreere nnn 29 Cleaning the Outside of the Printer nnn 29 Cleaning the Print Cartridge AAA 29 Cleaning the Print Cartridge Contacts 30 Printing a Test Te EE 30 Aligning the Print Cartridge A 30 Updating the HP Photosmart Software emm 31 Storing the HP Photosmart GoGo Photo Studio and Print Cartridges 32 Storing the HP Photosmart GoGo Photo Studio esses 32 Storing the Print Cartridges cinese eterne erede 32 Maintaining the Quality of Photo Paper emm 33 Storing Photo Paper nace i e ERR etaed dep ce debe do a 33 Handling Photo Paper nnne nennen nene 33 Transporting the HP Photosmart GoGo Photo Studio in 33 5 Troubleshooting oco Ine edt eere 35 Printer Hardware Problems e 35 HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 1 Printing Problems isa zola ae ee eee rai 40 Bluetooth Printing Problems AA 44 Error Messages auseneen iad ae AR radiali 44 El E EE 47 System Requirements esee nene nrnrr theses esent nnne 47 Printer Specifications A 47 HP Customer Care cie desto eee Dee lol iaia siii 51 HP Customer Care by phone enm eene 51 eeler UN 52 Return to HP Repair Service North America Only essercene 52 Additional Warranty
57. rt or the optional HP Bluetooth wireless printer adapter 7 Handle Extend to carry the printer DIUIUODAWIN Rear of Printer 1 USB port Connect the printer to a computer using the supplied USB cable here 2 Video port Connect the video cable here to use the printer with a television to view images 3 Power cord connection Connect the power cord here 6 HP Photosmart 420 series GoGo Photo Studio Indicator Lights 1 Printer battery light Solid green if the optional battery is installed and fully charged flashing if the battery is charging On light Solid green if the printer is on flashing if the printer is turning on or off Status light Flashing red if there is an error or if some user action is required An error message on the camera Image Display describes the problem Print light Solid green if the printer is ready to print pulsing green if the printer is busy printing Video status light Solid green if you are viewing images on a connected television monitor HP Photosmart 420 series GoGo Photo Studio Printer User s Manual Chapter 1 Control Panel On Press to turn the printer on or off Save Press to transfer images from the docked camera to a connected computer Zoom Press Zoom to enter Zoom mode Each subsequent press increases the zoom level Pressing Zoom when viewing thumbnails displays the current image a
58. s OK to select an option To change to a different menu press A until the current menu s tab is selected then press if or i to navigate through the menu tabs e Toexitthe menus select EXIT in the current menu and then press OK You can also press A until the current menu tab is selected and then press OK The Menus e Print Menu Remove Red Eyes Select to remove red eyes from the current image If this menu option is disabled the option is not possible with the current image Print All Select to display the Print All options Select Full Size and press OK to print all the images in the camera one borderless image per page You can also select 2 Photos per Page 4 Photos per Page or Print Index HP Photosmart 420 series GoGo Photo Studio to print the images using one of these alternate layouts Select Help and press OK to access help with this feature Print New Select to display the Print New options Select Full Size and press OK to print new images in the camera taken since the last time the camera was docked one print per page Select 2 Photos per Page 4 Photos per Page or Print Index to print the images using one of these alternate layouts Select Help and press OK to access help with this feature Passport Photo Select to display the Passport Photo options Select 2 x 2 inches 35 x 45 mm 25 4 x 36 4 mm 36 4 x 50 8 mm or 45 x 55mmasa passport photo size then press OK For more information see To print passport pho
59. se the zoom level Press Zoom when viewing a image at the full size to view images as thumbnails Rotate 5 Press to rotate the current image Disabled if the current image is a video clip Print Press to print the current image Each additional press prints the same image again HP Instant Share rt Press to open up the Share Menu on the camera For more information see the Camera User s Manual Available Accessories There are several accessories available for the HP Photosmart 420 series that enhance its portability for printing anywhere anytime The appearance of the accessories may vary from what is shown For camera accessories see the Camera User s Manual HP Photosmart 420 series GoGo Photo Studio Printer User s Manual 11 Chapter 1 Accessory Name Description The HP Photosmart Internal Battery lets you take the printer with you wherever you go HP Photosmart Internal Battery The lightweight durable HP Photosmart Carrying Case for Compact Printers holds and protects everything needed for hassle free printing on the go HP Photosmart Carrying Case for Compact Printers gt The HP Bluetooth wireless printer i adapter plugs into the camera port on F the front of the HP Photosmart GoGo Photo Studio and lets you use Bluetooth HP Bluetooth wireless printer adapter Wireless technology for printing Battery Information 12 The HP Photosmart 420 series GoGo Photo S
60. t full size Pressing Zoom when viewing a zoomed image decreases the zoom level Pressing Zoom when viewing a image at the full size lets you view several images at the same time as thumbnails Navigation buttons Use the arrows to scroll through images or navigate the menus Press OK to open close a menu or to select a menu option Print Press to print the current image Each additional press prints the same image again Cancel Press to stop a print action Video Press to toggle between viewing images on an attached television monitor or on the camera Image Display The printer must be connected to a television by using the supplied video cable HP Photosmart 420 series GoGo Photo Studio Total IMages Summary Screen 1 HP Instant Share status Displays the number of images if any selected for distribution using HP Instant Share For more information see the Camera User s Manual DPOF print status Displays the number of images already selected on the camera for DPOF printing Battery indicator Displays the charge levels of the camera batteries top and optional HP Photosmart Internal Battery bottom if installed Messaging area Displays printer messages Navigation arrows These arrows indicate there are other images you can browse through by pressing d or lx on the printer control panel Ink level indicator Displays the ink level of the print cartridge T 05
61. tos Select Help and press OK to access help with this feature This menu option is disabled if you are not currently viewing images Print test page Select to print a test page containing information about the printer that can help in troubleshooting problems For more information see Printing a Test Page Clean cartridge Select to clean the print cartridge For more information see Cleaning the Print Cartridge Align cartridge Select to align the print cartridge For more information see Aligning the Print Cartridge EXIT Select and press OK to exit the current menu e Playback Menu For more information see the Camera User s Manual Delete Press to display various deletion options You can delete the current image or all images from the camera This option also lets you format the internal memory or memory card if installed Remove Red Eyes Select to remove red eyes from the current image If this menu option is disabled the option is not possible with the current image Rotate Select to rotate the current image This menu option is disabled if you are not viewing images or the current image is a video clip Record Audio Disabled when the camera is in the camera dock For more information see the Camera User s Manual EXIT Select and press OK to exit the current menu e Share Menu Select to access the HP Instant Share features available on the camera For more information see the Camera User s Manual Print 1 copy
62. tudio comes with batteries for the camera and for the remote control The optional HP Photosmart Internal Battery is also available for the printer as a separate purchase Both the printer battery light on the control panel and the camera Image Display indicate the status of an installed HP Photosmart Internal Battery as follows GoGo Photo Studio connected to AC power e The printer battery light is on if the battery is fully charged flashing if the battery is charging e The camera Image Display shows a battery icon with plug if the battery is fully charged and a battery animation if the battery is charging GoGo Photo Studio running on battery e The printer battery light is off e The camera Image Display shows nothing if the battery is fully charged e The camera Image Display shows icons for Low Very Low and Empty Messages also appear on the camera Image Display HP Photosmart 420 series GoGo Photo Studio For information on the camera batteries see the Camera User s Manual in the box or in online format on the HP Photosmart User s Manual CD depending on the country region The HP Photosmart GoGo Photo Studio remote control is intended primarily for operating the printer when you view images on a connected television This remote uses a supplied CR2025 battery that you need to install To install the remote battery 1 Removethe battery compartment cover from the back of the remote 2 Insert the supplied battery as shown
63. u GoGo Photo Studio 13 HP Photosmart 420 series GoGo Photo Studio Printer User s Manual o onscreen Help 3 P paper buying and choosing 17 loading 18 maintaining 17 33 specifications 47 trays 5 troubleshooting 41 paperjams 16 42 45 passport photos 24 print cartridges aligning 30 choosing 19 cleaning 29 cleaning contacts 30 storing 32 testing 30 printer accessories 11 cleaning 29 documentation 3 4 errormessages 44 parts 5 specifications 47 printing allimages 24 basics 23 borderless prints 24 from acomputer 26 from Bluetooth wireless devices 27 from computer 3 from other devices 25 from PictBridge certified camera 27 help 16 new images 24 passport photos 15 24 test page 30 prints print cartridges choosing 19 53 Q quality images 24 photo paper 33 printing test page 30 troubleshooting 43 R red eyes removal 24 remote control 11 39 S slide show 24 specifications 47 storing HP Photosmart GoGo Photo Studio 32 photo paper 33 print cartridges 32 system requirements 47 T test page 30 transporting HP Photosmart GoGo Photo Studio 33 transporting printer 11 trays paper 5 troubleshooting Bluetooth 44 Customer Care 51 error messages 44 flashing lights 35 paper problems 41 quality problems 43 U USB port 5 specifications 47 Z zooming an image 24 54 HP Photosmart 420 series GoGo Photo Studio Regulatory notices Hewlett Packard Company This de
64. up Guide The HP Photosmart 420 series GoGo Photo Studio comes with setup instructions that explain how to set up the HP Photosmart GoGo Photo Studio and install the HP Photosmart software The Quick Start also includes basic camera operation The name of the document varies by country region HP Photosmart 420 series GoGo Photo Studio Printer User s Manual The Printer User s Manual is the book you are reading This manual describes the basic features of the HP Photosmart GoGo Photo Studio explains how to use it without connecting it to a computer and contains hardware troubleshooting information In some countries regions the User s Manual is provided in online format on the HP Photosmart User s Manual CD HP Photosmart Printer Help The onscreen HP Photosmart Printer Help describes how to use the HP Photosmart GoGo Photo Studio with a computer and contains software troubleshooting information HP Photosmart 420 series GoGo Photo Studio Camera User s Manual This documentation explains how to use the HP Photosmart GoGo Photo Studio camera to take pictures and includes troubleshooting and maintenance information In some countries regions the camera documentation is provided only in online format on the HP Photosmart User s Manual CD In those countries regions the Quick Start includes basic printed instructions for both the camera and the printer components After you have installed the HP Photosmart software on your computer you can view the
65. vice complies with part 15 of the FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference and e This device must accept any interference received including interference that may cause undesired operation Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by Hewlett Packard Company may cause harmful interference and void your authority to operate this equipment Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules For further information contact Hewlett Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto CA 94304 650 857 1501 Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions can cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to
66. warranty area for information about the extended service plans 52 HP Photosmart 420 series GoGo Photo Studio Index A accessories 11 33 aligning print cartridges 30 alignment page 30 B batteries compartment 10 model 12 black and white prints 19 Bluetooth printing 27 troubleshooting 44 wireless printer adapter 12 buttons 8 C cameras images do not print 43 port 5 carrying case model 12 transporting HP Photosmart GoGo Photo Studio 33 cartridges See print cartridges cleaning print cartridge contacts 30 print cartridges 29 printer 29 computer printing from 3 system requirements 47 control panel 8 cropping animage 24 Customer Care 51 D digital cameras See cameras docking the camera 21 documentation guides 4 onscreen Printer Help 4 setup instructions 4 documentation printer 3 E errormessages 44 F file formats supported 47 G GoGo Photo Studio menu 13 H help See troubleshooting help onscreen 3 HP Photosmart GoGo Photo Studio accessories 33 storing 32 transporting 33 using handle 33 HP Photosmart software updating 31 HP Real Life technologies 24 HP Software Update 31 I images cropping 24 improving quality 24 removing redeye 24 transferring to a computer 26 viewing for print 23 viewing in slide show 24 viewingonaTV 24 zooming 24 zooming and cropping 24 ink cartridges See print cartridges ink level checking 30 L lights 7 loading paper 18 M men
67. y from the memory card This is only an issue when using a PictBridge certified camera with the camera port on the front of the printer Savethe images to a computer then print them from the computer For more information see the documentation that came with the camera and the onscreen HP Photosmart Printer Help The next time you take pictures set the digital camera to save them in a file format the printer can read directly from the memory card For a list of supported file formats see Printer Specifications For instructions on setting the digital camera to save images in specific file formats see the documentation that came with the camera e The image filenames have changed from the original filenames assigned to them by the camera Make sure the filenames comply with the standard file naming convention and structure used by the camera When the printer is connected to a Macintosh computer iPhoto and Image Capture display 0 image files in the camera Solution Close iPhoto or Image Capture then press Save on the printer control panel An updated count of image files in the camera will appear in the application that is launched on your computer Not all the images on my camera were transferred to my computer when I pressed Save Cause The missing images are stored in the camera s internal memory Only images on the camera s memory card are transferred when you press Save on the printer control panel HP Photosmart 4

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