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HP PAVILION DM3 User's Manual

1. 33 8 cm 13 3 in HD LED Brightview SVA 633279 001 NOTE For more information on the display assembly internal component spare part information see Display assembly components on page 19 2 Keyboard includes keyboard cable for use in the United States 619433 001 French Canada 619433 121 Thailand 619433 281 Japan 619433 291 Taiwan 619433 AB1 South Korea 619433 AD1 Backlit Keyboard includes keyboard cable for use in the United States 619434 001 French Canada 619434 121 Thailand 619434 281 Japan 619434 291 Taiwan 619434 AB1 South Korea 619434 AD1 3 Top cover includes TouchPad 626743 001 4 Webcam module 619459 001 5 Left mini system board 626740 001 6 Right mini system board 626739 001 7 WLAN module Broadcom 802 11 bgn WLAN Bluetooth Combo card 621184 001 Broadcom 802 11 bgn WLAN card 621751 001 Atheros 802 11 bgn WLAN card 621752 001 Ralink 802 11 bgn WLAN Bluetooth Combo card 621753 001 8 HSPA EV DO Birlion MiniCard UNDP WWAN module optional 621185 001 9 Heat sink includes replacement thermal material UMA 619440 001 Discrete 626735 001 10 System board includes embedded processor and replacement thermal Intel Pentium U5400 1 2 GHz 3M L3 cache UMA 619456 001 Intel Pentium U5400 1 2 GHz 3M L3 cache Discrete 619457 001 Computer major components 17 Item Description Spare part number Intel Core i3 330U
2. Item Component 5 Memory module compartment Function Contains the memory module slot 2 slots on select models and a wireless LAN module NOTE To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support 6 Speakers 2 Produce sounds 12 Chapter 2 External component identification Wireless antennas amp NOTE Your computer might look different from the illustration in this section Bee ee Reel ORG RGM ET Item Component Function 1 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLAN Holds the battery and contains the SIM slot The antennas are not visible from the outside of the device For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulation notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support Wirele
3. ccecceeeceececeecee cette ee eee e ete aaeaeaaneecaeeeeeeeeeeeeeeesgacaaaeeaeeeeeeeeeeseeeeeeeteeeneniaees 27 Service CONSIGSTALIOMNS esecuri EE E E EEEE AEAEE A 27 PIASUG parts ninuno anen aAa a aaa aaa Aaea Ea 27 Cables and connectors 2 0 cece cece eeeeeeeeececee cee eeeee eee eee cece aaaaeaaecaeeeeeeeeedeeeeeeeeeens 28 Drive handling s ccsiecesteredatetedeaidietedescdiaeii eesdisiieneivdicniavadeieianaiien 28 Grounding guidelines eee cee e eee aiii iaiaaeaia 29 Electrostatic discharge damage cceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeteeeneeeeeeteneaeees 29 Packaging and transporting guidelines cceeceeeeeeeeeeeeeeeeeeeeees 30 Workstation guidelines 0c ccceceeeeccceeeeeeeeeeeeeccieeeeeeereetiieeeeeeeeeee 30 Equipment guidelines 0 0 0 cccccccccccecceceeeeeeeee eee eeeeeeeeeetteeteneeeeeneees 31 Component replacement procedures cccccccecceceeeeeeeeeeeeeeceeecaaeaaecaeeeeeeeeeeseeeseesenseceasesaeeaeeaeeeeeees 32 Serial MUMPEN label ea S NE 32 Computer festene E E E E a e aa R 33 S E E T A E E E a E E E E E A teas 34 E E O nsec E EN E I E A N O cease AE 35 Hard OVE sesceansatii aa naa E EE EAEE 36 Memory Module ce iriiinriiinianniiiiniir iknin iiiad ii iaa 39 RTC balley creccicosreriiiciii inii ena T EEEE OEE 41 KOYDO aI esia A A a A A A 42 TOP COVER aiwcccaecheaaxdeweachsnandawsnaeducdaas a aaa iaaa adai ai a a aaa E EAEN 45 Speaker ASSOMDINY rcnrccerar ina
4. Ap HP Pavilion dm3 Entertainment PC Maintenance and Service Guide Copyright 2010 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Microsoft Windows and Windows Vista are U S registered trademarks of Microsoft Corporation Intel and Intel Pentium are trademarks of Intel Corporation in the U S and other countries AMD and ATI are trademarks of Advanced Micro Devices Inc SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This guide is a troubleshooting reference used for maintaining and servicing the computer It provides comprehensive information on identifying computer features components and spare parts on troubleshooting computer problems and on performing computer disassembly procedures First Edition August 2010 Document Part Number 622652 001 Safety warning notice A WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the compu
5. HD Decode DX10 1 and DX11 Support and HDMI Support 33 8 cm 13 3 in HD LED BrightView 1366x768 3 6mm SVA Memory 2 customer accessible upgradable memory module slots Supports up to 8 GB memory Supports the following DDR3 configurations at 800 MHz e 8192 MB total system memory 4096 x 2 e 6144 MB total system memory 2048 x 1 4096 x 1 e 4096 MB total system memory 2048 x 2 e 4096 MB total system memory 4096 x 1 e 3072 MB total system memory 1024 x 1 2048 x 1 e 2048 MB total system memory 1024 x 2 e 2048 MB total system memory 2048 x 1 e 1024 MB total system memory 1024 x 1 2 Category Hard drives Description e Supports 9 5 mm 6 35 cm 2 5 inch hard drives e Serial ATA SATA e HP ProtectSmart Hard Drive Protection Customer accessible 640 GB 7200 rpm 640 GB 5400 rpm 500 GB 7200 rpm 320 GB 7200 rpm 250 GB 7200 rpm 160 GB 7200 rpm Support for 128 GB SSD in single HDD configurations Optical drives Supports only external optical drives e 12 7 mm tray load e Serial ATA SATA e External USB DVD RW SuperMulti Double Layer Drive with LightScribe e External USB Blu ray ROM DVD R RW SuperMulti Double Layer Drive with LightScribe Webcam Low light VGA camera with fixed focus and microphone Audio e 2Altec Lansing stereo speakers with enclosures e Headphone jack e Microphone jack Ethernet e Integrated 10 100 1000
6. If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 34 Remove the SIM 1 Press in on the SIM 1 to release it from the SIM slot 2 Remove the SIM 2 from the computer Reverse this procedure to install the SIM Component replacement procedures 35 Hard drive amp NOTE The hard drive spare part kit includes a hard drive bracket and hard drive connector The hard drive bracket and hard drive connector as well as the hard drive bracket screws are also available in the Hard Drive Hardware Kit Description Spare part number 640 GB 7200 rpm 619445 001 500 GB 7200 rpm 619444 001 320 GB 7200 rpm 619443 001 250 GB 7200 rpm 619442 001 160 GB 7200 rpm 619441 001 640 GB INTERNAL 7200 rpm 621046 001 SSD 160GB 619455 001 Hard drive hardware kit not illustrated includes connector bracket and screws 619446 001 Before removing the hard drive 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system 2 Disconnect all external devic
7. ROM BD ROM DL BD R DVD RAM Ver 2 DVD R BD R DL BD RE BD RE DL DVD R CD R and CD ROM DVD ROM DVD R DVD R DL DVD RW DVD R DVD R DL DVD RW DVD RAM Ver 2 CD DA CD ROM mode 1 and mode 2 CD ROM XA mode 2 form 1 and form 2 Photo CD single and multiple sessions CD Extra CD R CD RW and CD TEXT Access time BD DVD Random lt 230 ms lt 180 ms Cache buffer 4 5 MB Data transfer rate 2X BD RAM 9 MB sec 8X DVD 2 400 KB sec 16X CD R 2 400 KB sec 16X CD RW 2 400 KB sec 86 Chapter6 Specifications External DVD RW and CD RW SuperMulti Double Layer Combo Drive specifications Applicable disc Read Write CD DA CD E G CD MIDI CD CD R and CD RW DVD R TEXT CDROM CD ROM XA DVD RW DVD R DVD RW MIXED MODE CD CD I CD I DVD RAM Bridge Photo CD Video CD Multisession CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Access time cD DVD Random lt 175 ms lt 230 ms Cache buffer 2 5 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer mode Multiword DMA mode External DVD RW and CD RW SuperMulti Double Layer Combo Drive
8. board Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 1 2 3 4 a b c d Remove the following components Battery see Battery on page 34 Hard drive see Hard drive on page 36 Keyboard see Keyboard on page 42 Top cover see Top cover on page 45 Remove the mini system board right ooN a Position the base enclosure with the front edge towards you Locate the ZIF connector 1 and disconnect it from the system board 2 Remove the three Phillips PM2 0x3 0 screws 3 that secure the mini system board to the base enclosure cover 52 Chapter4 Removal and replacement procedures 4 Lift up and remove the mini system board 4 Reverse this procedure to install the mini system board right Component replacement procedures 53 Power cable Description Spare part number The power cable is included in the Cable Kit 626734 001 Before removing the power cable Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external
9. button board 60 Chapter 4 Removal and replacement procedures Display assembly Description Spare part number 33 8 cm 13 3 in HD LED BrightView display assembly 633279 001 Before removing the display assembly 1 v N B n i Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer Remove the following components a Battery see Battery on page 34 b Keyboard see Keyboard on page 42 c Top cover see Top cover on page 45 Disconnect the wireless antenna cables from the WLAN module see WLAN module on page 55 Disconnect the wireless antenna cables from the WWAN module see WWAN module on page 57 Remove the display assembly 1 v N Turn the computer display side up with the front toward you Open the display as far as possible Disconnect the display panel cable 1 from the system board and remove it from its routing channel Component replacement procedures 61 4 Pull the WLAN and WWAN antenna cables 2 from the clip in the routing channel leading to the display hinge 3 A CAUTION Support the display assembly when removing the display screws in the fo
10. description 3 USB 9 10 power button board removal 59 spare part number 59 Power cable removal 54 power cable spare part number 54 power connector and cable spare part number 18 power connector identifying 10 power cord set requirements 98 spare part numbers 23 24 power light 9 power requirements product description 3 power on password 78 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 Index 107 hard drives 2 keyboard 3 memory module 1 operating system 3 optical drives 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 webcam 2 wireless 2 product name 1 R removal replacement preliminaries 27 procedures 32 right side components 10 RJ 45 network jack identifying 10 RJ 45 jack connector pinout 97 RTC battery removal 41 spare part number 18 25 41 Rubber Feet Kit spare part number 33 Rubber Kit spare partnumber 23 Rubber Kit spare part number 25 S Screw Kit spare part number 23 25 security cable slot 9 Security menu 78 security product description 3 serial number label 15 32 service considerations 27 serviceability product description 4 Setup Utility Diagnostics menu 79 Main menu 78 overview 75 Security menu 78 108 Index starting 75 System Configuration menu 79 SIM removal 35 spare partnumber 35 slots Digital Media 10 sp
11. devices connected to the computer Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 1 2 3 4 a b c d Remove the following components Battery see Battery on page 34 Hard drive see Hard drive on page 36 Keyboard see Keyboard on page 42 Top cover see Top cover on page 45 Remove the power cable N Position the base enclosure with the front edge towards you Lift up on the power cable 1 and disconnect the cable from its routing 2 to remove the power cable Reverse this procedure to install the power cable 54 Chapter4 Removal and replacement procedures WLAN module Description Spare part number Broadcom 802 11 bgn WLAN Bluetooth Combo card 621184 001 Broadcom 802 11 bgn WLAN card 621751 001 Atheros 802 11 bgn WLAN card 621752 001 Ralink 802 11 bgn WLAN Bluetooth Combo card 621753 001 Before removing the WLAN module 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer Remove the following components a Battery see B
12. feet Description Spare part number Rubber Kit 619452 001 The computer feet are adhesive backed rubber pads The feet attach to the base enclosure in the locations illustrated below l l Component replacement procedures 33 Battery Description Spare part number 6 cell 2 80 Ah 62 Wh 619438 001 Before disassembling the computer 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery 3 Slide the battery out of the computer 2 To insert the battery insert the bottom edge of the battery into the battery bay until the battery is seated The battery release latch automatically locks the battery into place 34 Chapter4 Removal and replacement procedures SIM amp NOTE The SIM is provided by the end user as a security measure for the WWAN module The SIM should be removed placed into a static dissipative container and then replaced when the computer is reassembled Before removing the SIM 1 Shut down the computer
13. in Hibernation turn on the computer and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the following components a Battery see Battery on page 34 b Hard drive see Hard drive on page 36 c Keyboard see Keyboard on page 42 d Top cover see Top cover on page 45 Remove the WWAN module 1 Position the base enclosure with the front edge towards you 2 Disconnect the WWAN antenna cables 1 from the WWAN module NOTE The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal 3 Remove the two Phillips PM2 0x3 0 screws 2 that secures the WWAN module to the computer The edge of the module opposite the slot rises away from the computer Component replacement procedures 57 4 Remove the WWAN module 3 by pulling it away from the slot at an angle A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functiona
14. network interface card NIC e Ethernet cable not included Wireless Integrated wireless local area network WLAN options via Half Mini Card e Broadcom 802 11 bgn WLAN Bluetooth Combo card e Broadcom 802 11 bgn WLAN card e Atheros 802 11 bgn WLAN card e Ralink 802 11 bgn WLAN Bluetooth Combo card Chapter 1 Product description Integrated WWAN and GPS function FMC e Qualcomm Gobi2 Birlion with 2 antennas e 5 band antenna support 2100 1800 1900 800 900 with additional GPS band e x x GHz antennas in display enclosure Category External media card Description Digital Media Slot supporting the following optional digital card formats e MultiMediaCard MMC e Secure Digital SD Memory Card e Secure Digital High Capacity SDHC Memory Card e Memory Stick MS Memory Stick Pro MSP e xD Picture Card XD also types H and M SIM card slot e Populated with WWAN e User accessible Ports Audio in stereo microphone Audio out stereo headphone Hot Plug Unplug and auto detector for correct output to wide aspect vs standard aspect video HDMI v 1 3b supporting 1080p with HDCP key Multi pin AC power non smart pin Keyboard pointing devices RJ 45 Ethernet includes link and activity lights USB 2 0 3 VGA Dsub 15 pin supporting 1920 x 1200 external resolution at 75 GHz Full size keyboard TouchPad with TouchPad buttons Supports 2 way sc
15. or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastic Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Preliminary replacement requirements 31 Component replacement procedures This chapter provides removal and replacement procedures There are as many as 56 screws in 7 different sizes that must be removed replaced or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Serial number label When ordering parts or requesting information provide the computer serial number and model description provided on the serial number label 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer D sera 200000000 NUNURU C LL reac 200000040 MMMM DE 32 Chapter4 Removal and replacement procedures Computer
16. systems with UMA graphics subsystems The thermal material must be thoroughly cleaned from the surface of the fan heat sink assembly 1 and 3 and the processor component 2 each time the fan heat sink assembly is removed Thermal Component replacement procedures 71 pads and thermal paste must be installed on all surfaces before the fan heat sink assembly is reinstalled The following illustration shows the locations for thermal material on systems with discrete graphics subsystems 72 Chapter4 Removal and replacement procedures System board amp NOTE The system board spare part kit includes UMA or discrete graphics subsystem memory and replacement thermal material Description Spare part number Intel Pentium U5400 1 2 GHz 3M L3 cache UMA 619456 001 Intel Pentium U5400 1 2 GHz 3M L3 cache Discrete 619457 001 Intel Core i3 330UM 1 2 GHz 3M L3 cache UMA 621560 001 Intel Core i3 330UM 1 2 GHz 3M L3 cache Discrete 621561 001 Intel Dual Core i5 430UM 1 2 GHz SC turbo up to 1 73GHz 3M L3 cache Discrete 621562 001 Intel Core i3 380UM 1 33 GHz 3M L3 cache UMA 626598 001 Intel Core i3 380UM 1 33 GHz 3M L3 cache Discrete 626599 001 Intel Core i5 470UM 1 33 GHz SC turbo 3M L3 cache Discrete 626600 001 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board Memory mo
17. when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 v 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Preliminary replacement requirements 29 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive pa
18. 1 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press f10 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f10 Select the Main menu System information such as the system time and date and identification information about the computer is displayed To exit Setup Utility without changing any settings use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Restoring default settings in Setup Utility The following procedure explains how to restore the Setup Utility default settings If Setup Utility is not already running begin at step 1 If Setup Utility is already running begin at step 2 1 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press f10 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f10 Use the arrow keys to select Exit gt Load Setup Defaults and then press enter When the Setup Confirmat
19. 3 598859 001 2 GB 1066 MHz DDR3 598856 001 4 GB 1066 MHz DDR3 599092 001 Before removing the memory module 1 o P 4 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer Remove the battery see Battery on page 34 Remove the memory module 1 i 4 Turn the computer upside down with the front toward you Slide the orange memory module cover release latch that located in the battery bay 1 and secures the memory module cover to the computer Lift the cover off the computer 2 The mini card compartment cover is included in the plastics kit spare part number 619450 001 NOTE Small tabs hold the cover in place Firmly pull up on the cover to release the tabs Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer Component replacement procedures 39 5 Remove the module 2 by pulling it away from the slot at an angle NOTE Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot Reverse this
20. 619454 001 Speakers 619455 001 128 GB SSD 619456 001 System board equipped with UMA graphics subsystem and Intel Pentium U5400 1 2 GHz 3M L3 cache includes replacement thermal material 619457 001 System board equipped with discrete graphics subsystem and Intel Pentium U5400 1 2 GHz 3M L3 cache includes replacement thermal material 619459 001 Webcam 621046 001 160 GB 7200 rpm internal hard drive includes hard drive bracket and Mylar cover 621184 001 Broadcom 802 11 bgn WLAN Bluetooth Combo card 621185 001 HSPA EV DO Birlion MiniCard UNDP WWAN module 621560 001 System board equipped with UMA graphics subsystem and Intel Core i3 330UM 1 2 GHz 3M L3 cache includes replacement thermal material 621561 001 System board equipped with discrete graphics subsystem and Intel Core i3 330UM 1 2 GHz 3M L3 cache includes replacement thermal material 621562 001 System board equipped with discrete graphics subsystem andintel Dual Core i 430UM 1 2 GHz SC turbo up to 1 73GHz 3M L3 cache includes replacement thermal material 621751 001 Broadcom 802 11 bgn WLAN card 621752 001 Atheros 802 11 bgn WLAN card 621753 001 Ralink 802 11 bgn WLAN Bluetooth Combo card 626598 001 System board equipped with UMA graphics subsystem and Intel Core i3 380UM 1 33 GHz 3M L3 cache includes replacement thermal material 626599 001 System board equipped with discrete graphics subsystem and Intel Core i3 380UM 1 33 GHz 3M L3 cache includ
21. 9 20 21 22 Disconnect the display cable 1 from the LCD panel Remove the screws 2 that secure the LCD panel to the display rear panel Release the LCD panel 3 from the display rear panel Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight Display 105 Index A AC adapter spare part numbers 23 24 action keys 6 additional hardware 14 administrator password 78 antenna removal antennas spare part numbers 24 applications key Windows 6 audio product description 2 audio in jack connector pinout 94 audio out jack connector pinout 94 65 66 B base enclosure spare part number 18 24 battery removal 34 spare partnumber 24 spare part numbers 34 battery bay 11 battery release latch 11 bezel illustrated 19 spare partnumber 19 Blu ray ROM DVD RW SuperMulti Double Layer Drive precautions 28 spare partnumber 24 specifications 86 bottom components 11 Cc Cable Kit spare part number 23 cables service considerations 28 106 Index camera module removal 65 spare partnumber 65 caps lock light 7 chipset product description 1 components bottom front 9 keys 6 left side 9 lights 7 right side 10 TouchPad 8 wireless antennas 13 computer feet locations 33 spare partnumber 33 computer specifications 83 connector pinout audio in jack 94 audio out jack 94 external monitor port 94 HDMI
22. AN and WWAN antennas 619499 001 3 Display hinges with hinges 619477 001 5 Webcam module 619549 001 6 33 8 cm 13 3 in HD LED Brightview SVA panel 619448 001 Display assembly components 19 Item Description Spare part number 7 Display cable includes microphone 619439 001 8 Wireless antenna includes WLAN and WWAN antenna transceivers and cable 619435 001 9 Display back cover includes logo for use with 619436 001 Display EMI shield not illustrated 626736 001 20 Chapter 3 Illustrated parts catalog Plastics kit Item Description Spare part number Plastics Kit 619450 001 1 Memory module compartment cover 2 Hard drive bay access cover Plastics kit 21 Mass storage devices oq _ _ Item Description Spare part number 1 Hard drive includes hard drive bracket and Mylar cover 640 GB 7200 RPM 619445 001 500 GB 7200 RPM 619444 001 320 GB 7200 RPM 619443 001 250 GB 7200 RPM 619442 001 160 GB 7200 RPM 619441 001 640 GB INTERNAL 7200 RPM 621046 001 SSD 160 GB 619455 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket and hard 619446 001 drive screws 2 External Optical drive optional DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe 584383 001 Blu ray ROM with LightScribe DVD R RW SuperMulti Double Layer Drive 584384 001 22 Chapter 3 Illustrated parts catalog Mis
23. M 1 2 GHz 3M L3 cache UMA 621560 001 Intel Core i3 330UM 1 2 GHz 3M L3 cache Discrete 621561 001 Intel Dual Core i5 430UM 1 2 GHz SC turbo up to 1 73GHz 3M L3 cache 621562 001 Discrete Intel Core i3 380UM 1 33 GHz 3M L3 cache UMA 626598 001 Intel Core i3 380UM 1 33 GHz 3M L3 cache Discrete 626599 001 Intel Core is5 470UM 1 33 GHz SC turbo 3M L3 cache Discrete 626600 001 11 Memory modules PC3 1066 MHz 2GB 598856 001 1GB 598859 001 4GB 599092 001 12 Power button board 626742 001 13 Speakers 619454 001 14 Hard drive cable included in cable kit 626734 001 15 Power and RJ 45 connector and cable included in cable kit 16 Hard drive includes hard drive bracket and Mylar cover 640 GB 7200 RPM 619445 001 500 GB 7200 RPM 619444 001 320 GB 7200 RPM 619443 001 250 GB 7200 RPM 619442 001 160 GB 7200 RPM 619441 001 640 GB INTERNAL 7200 RPM 621046 001 SSD 160 GB 619445 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket and hard 619446 001 drive screws 17 RTC battery includes cable 619451 001 18 Battery 6C 62WHr 2 8Ah LI 619438 001 19 Hinge covers 626737 001 20 Base enclosure 619437 001 Plastics kit 619450 001 21 Memory module compartment access cover 22 Hard drive bay access cover 18 Chapter 3 Illustrated parts catalog Display assembly components Item Description Spare part number 1 Display hinge covers 626637 001 2 Display bezel includes WL
24. States with backlight 619434 001 Before removing the keyboard 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the hard drive see Hard drive on page 36 6 Remove the Memory Module compartment cover see Memory module on page 39 Remove the keyboard 1 Turn the computer upside down with the front toward you 2 Remove the three Phillips PM2 5x5 0 screws that secure the keyboard to the computer 42 Chapter 4 Removal and replacement procedures Turn the computer display side up with the front toward you Open the computer as far as possible Release the tabs along the top 1 edge of the keyboard using a thin flat bladed screwdriver gt pm p Lift the top edge of the keyboard and set the keyboard back towards the display 2 7 Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached and disconnect the keyboard cable 2 from the system board 8 Remove the keyboard Component replacement procedures 43 Reverse this procedure to install the keyboard 44 Chapter 4 R
25. VD RW and BD RE rewritable Blu ray discs are not compatible with the Recovery Manager software e The computer must be connected to AC power during this process e Only one set of recovery discs can be created per computer e Number each disc before inserting it into the optical drive e f necessary exit the program before you have finished creating the recovery discs The next time you open Recovery Manager you are prompted to continue the disc creation process To create a set of recovery discs 1 Select Start gt All Programs gt Recovery Manager gt Recovery Disc Creation 2 Follow the on screen instructions Creating recovery discs 89 Backing up your information As you add new software and data files back up the system on a regular basis to maintain a reasonably current backup Back up the system at the following times e At regularly scheduled times amp NOTE Set reminders to back up your information periodically e Before the computer is repaired or restored e Before you add or modify hardware or software Note the following when backing up e Create system restore points using the Windows System Restore feature and periodically copy them to disc e Store personal files in the Documents library and back up this folder periodically e Back up templates stored in their associated programs e Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The scr
26. ae cn cdeeevian cn gdea dena cugdatevanencdig EEEE AAEE AANE EAN AKEE AEAEE EEEE 97 9 POWER CONG SEE reQUNEMENTS seirinin na aaa Naia iaa i anarai 98 Requirements for all countries c ccccccceceeeeeeeeeeeeceeaaeaeeceeeeeeeeeeecedsecaaaaaeeeeeeeeeeeeeeeesecsenseueeeeeeentes 98 Requirements for specific countries and regions cceeeeeeeeeeeeeceecaaeeaecaeeceeeeeeeeeeeeeeeseeeeeeteeenenees 99 10 Rocycling noises aa ENEs ai 100 EE ETA EPIT EE E E E E E E E A E E T E E T 100 DISPIAY scsciorosirroiend aoii EA N E E OEE EN tied 100 OO pnan mens a nmc aav ceniia aaen miew miae ee 106 vii viii 1 Product description Category Product Name Description HP Pavilion dm3 Entertainment PC Processors Intel Pentium U5400 1 2 GHz 3M L3 cache UMA Intel Pentium U5400 1 2 GHz 3M L3 cache Discrete Intel Core i3 330UM 1 2 GHz 3M L3 cache UMA Intel Core i3 330UM 1 2 GHz 3M L3 cache Discrete Intel Dual Core i5 430UM 1 2 GHz SC turbo up to 1 73GHz 3M L3 cache Discrete Intel Core i3 380UM 1 33 GHz 3M L3 cache UMA Intel Core i3 380UM 1 33 GHz 3M L3 cache Discrete Intel Core i5 470UM 1 33 GHz SC turbo 3M L3 cache Discrete Chipset Intel HM55 Express Chipset Graphics Intel HD Graphics ATi Park LP ATI Mobility Radeon HD5430 with 1024MB of dedicated video memory 128Mx16 DDR3 800MHz x 4 PCs Panels Support Blu ray playback with
27. ain menu sariridnoee ad TE A TEET G 78 Secun MEN coreia diene ge Qeviddhainee Qesidsatac caauwsen ceadevdenk epee beatuak pevasesliecge neler de 78 System Configuration MENU siirsin inanan ara A anaE EANA EKARA SNE AAEN 79 Diagnostics MENU ssania aiani inania a AECA ana TEE E TETEN EEE 79 Updating the BIOS ecnocnacneccaciiieoitii anio ia ceed teen T EE in dead 81 Determining the BIOS srcraneiiians a iana A AA AAAA 81 Downloading a BIOS update secesciricccinsiieeniiiins iiin aE EE TTA 81 D SOBRE GUE SAGO aaee A a insu nRTa ered nessa aN TaE ST OS 83 Computer Specifications cccceececeeceeecceccaecaeeeeeeeeeeeeeee ete cecaaaaaaeaecceeeeeeeeeeeeeeeeeesensecscaccueeeeeeeeeeeess 83 13 3 InCh display specifications ic satecassseedcentaaada aa E a a aaea anaiai 84 Hard drive specifications cccceeeccecceeceeeeeeeeeeeee tee t eee caacaaeaaecaeeeeeeeeeeeeeeeteeseesececeecnccaesaeeseeeeeeseeees 85 External Blu ray ROM DVD RW SuperMulti Double Layer Drive specifications 00 ees 86 External DVD RW and CD RW SuperMulti Double Layer Combo Drive specifications 87 f Backup and FECOVGNY sccccciccisicsrcccnessscczectdsssrsersessedeccetiacsnccersndeartreredessreaenieaseaceniabeartzeenecaserstaassorseradadcaeeniabeand 88 Creating recovery CISCS noiro aN ae cai eeed daddy daca edad ean TEE 89 Backing Up your iNfOrmMatiOn Sesaras EEEE 90 Using Windows Backup and Restore 0 0 0 0 cccccceeseeeeeeeeeeeeneeee
28. and cable Blu ray ROM DVD RW SuperMulti Double Layer Drive with LightScribe external drive includes bezel bracket and cable 598856 001 598859 001 599092 001 609939 001 4096 MB memory module PC3 1066 MHz 2048 MB memory module PC3 1066 MHz 1024 MB memory module PC3 1066 MHz 65 W RC V AC adapter 609948 001 65 W RC V AC adapter for use in emerging markets 619433 001 Keyboard for use in the United States includes cable and 2 retention clips 619433 121 Keyboard for use in French Canada includes cable and 2 retention clips 619433 281 Keyboard for use in Thailand includes cable and 2 retention clips 619433 291 Keyboard for use in Japan includes cable and 2 retention clips 619433 AB1 Keyboard for use in Taiwan includes cable and 2 retention clips 619433 AD1 Keyboard for use in South Korea includes cable and 2 retention clips 619434 001 Backlit keyboard for use in the United States includes cable and 2 retention clips 619434 121 619434 281 619434 291 619434 AB1 Backlit keyboard for use in French Canada includes cable and 2 retention clips Backlit Keyboard for use in Thailand includes cable and 2 retention clips Backlit Keyboard for use in Japan includes cable and 2 retention clips Backlit keyboard for use in Taiwan includes cable and 2 retention clips 619434 AD1 Backlit keyboard for use in South Korea includes cable an
29. attery on page 34 b Hard drive see Hard drive on page 36 c Keyboard see Keyboard on page 42 d Top cover see Top cover on page 45 Remove the WLAN module Position the base enclosure with the front edge towards you Disconnect the main antenna cable and the auxiliary antenna cable 1 from the wireless module Remove the two Phillips PM2 0x3 0 screws 2 that secures the WLAN module to the computer The edge of the module opposite the slot rises away from the computer Component replacement procedures 55 4 Remove the WLAN module 3 by pulling it away from the slot at an angle A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support NOTE WLAN modules are designed with a notch 4 to prevent incorrect insertion into the WLAN module slot Reverse this procedure to install a WLAN module 56 Chapter4 Removal and replacement procedures WWAN module Description Spare part number HSPA EV DO Birlion MiniCard UNDP WWAN module optional 621185 001 Before removing the WWAN module 1 Shut down the computer If you are unsure whether the computer is off or
30. bers 18 22 24 25 36 specifications 85 hard drive bay 11 hard drive bay access cover illustrated 21 hard drive cover removal 37 Hard Drive Hardware Kit spare part number 18 22 25 hard drive self test 79 HDMI port connector pinout 96 location 9 headphone jack connector pinout 94 heat sink spare partnumbers 17 24 26 l internal hard drive spare part numbers 25 inverter illustrated 19 J jacks RJ 45 network 10 K key components 6 keyboard product description 3 removal 42 spare part numbers 17 24 42 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L left side components 9 Light components 7 lights caps lock 7 Digital Media Slot 9 mute 7 power 9 webcam 5 M Main menu 78 mass storage devices spare part numbers 22 memory module product description 1 removal 39 spare part numbers 18 24 39 memory module compartment 12 memory module compartment cover illustrated 21 memory test 80 microphone 5 microphone jack connector pinout 94 mini card compartment cover removal 39 spare part number 39 model name 1 monitor port connector pinout 94 mute light 7 N network jack connector pinout 97 6 operating system product description 3 optical drive precautions 28 product description 2 spare part numbers 24 P packing guidelines 30 passwords 78 plastic parts 27 Plastics Kit contents 21 spare part number 21 25 pointing devices product description 3 ports HDMI 9 product
31. cellaneous parts Description Spare part number AC adapter 609939 001 AC adapter for use in emerging markets 609948 001 Power cords for use in Australia 490371 011 India 490371 D61 Japan 490371 291 South Korea 490371 AD1 Taiwan 490371 AB1 Thailand 490371 201 the People s Republic of China 490371 AA1 the United Kingdom and Singapore 490371 031 the United States 490371 001 Cable Kit 626734 001 e Power cable e hard drive cable Rubber Kit 619452 001 Screw Kit 619453 001 e Phillips PM2 0x3 0 screw e Phillips PM2 5x4 0 screw e Phillips PM2 5x6 0 screw e Phillips PM2 5x12 0 screw e Phillips PM3 0x4 0 screw e Phillips PM1 6x2 5 screw e Phillips PM2 5x 5 screw Sequential part number listing Spare part Description number 490371 001 Power cord for use in North America 490371 011 Power cord for use in Australia 490371 031 Power cord for use in the United Kingdom and Singapore 490371 201 Power cord for use in Thailand Miscellaneous parts 23 Spare part number 490371 291 490371 AA1 490371 AB1 Description Power cord for use in Japan Power cord for use in the People s Republic of China Power cord for use in Taiwan 490371 AD1 Power cord for use in South Korea 490371 D61 Power cord for use in India 584383 001 584384 001 DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe external drive includes bezel bracket
32. combination with an arrow key or the esc key 3 Windows logo key Displays the Windows Start menu 4 Windows applications key Displays a shortcut menu for items beneath the cursor 5 Action keys Executes frequently used system functions Chapter 2 External component identification Lights Item 1 Component Caps lock light Description On Caps lock is on 2 Mute light On Computer sound is off 3 Wireless light e White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on e Amber No wireless devices are detected 4 TouchPad light e Off TouchPad is enabled e Amber TouchPad is disabled Top components 7 TouchPad components Item Component Function 1 TouchPad light e Off TouchPad is enabled e Amber TouchPad is disabled 2 Left TouchPad button Functions like the left button on an external mouse 3 TouchPad scroll zone Scrolls up or down 4 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 External component identification Front components L L MAMMA AAA ANTE lt Item Component Function 1 Speakers 2 Produce sound Left side components Item Component Function 1 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a d
33. creen IIN amp NOTE After a message on the screen reports a successful installation delete the downloaded file from the hard drive 82 Chapter5 Setup Utility BIOS 6 Specifications Computer specifications Metric U S Dimensions Length 23 233 cm 9 1 in Width 32 6 cm 12 83 in Height front to back 2 24 to 3 185 cm 0 90 to 1 3 in Weight 1 8 kg 3 97 Ibs Input power Operating voltage 18 5Vdc 3 5A 65W Operating current 3 5A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures Computer specifications 83 13 3 inch display specifications Metric U S Dimensions Height 16 5 mm 6 5 in Width 29 34 mm 11 6 in Diagonal 33 66 mm 13 3 in Number of colors Up to 16 8 million Contrast ratio 500 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 2148 x 0 2148 mm Format Configuration Backlight Total power consumption 1366 x 768 RGB ver
34. ctor pin assignments Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock External monitor 95 HDMI 19 I7 15 13 11 9 7 5 3 1 Cooooccoo 18 16 1441210 8 6 4 2 Pin Signal Pin Signal 1 TMDS data 2 11 TMDS clock shield 2 TMDS data 2 shield 12 TMDS clock 3 TMDS data 2 13 CEC 4 TMDS data 1 14 No connect 5 TMDS data 1 shield 15 DDC clock 6 TMDS data 1 16 DDC data 7 TMDS data 0 17 Ground 8 TMDS data 0 shield 18 5V power 9 TMDS data 0 19 Hot plug detect 10 TMDS clock 96 Chapter 8 Connector pin assignments RJ 45 network 12345678 Pin Signal 1 Transmit 2 Transmit 3 Receive 4 Unused 5 Unused 6 Receive 7 Unused 8 Unused Universal Serial Bus Pin Signal 1 5 VDC 2 Data 3 Data 4 Ground RJ 45 network 97 9 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or
35. d 2 retention clips 619435 001 Antennas includes WLAN and WWAN antennas 619436 001 Display back cover 619437 001 Base enclosure 619438 001 6 cell 62 WHr 2 8Ah LI battery 619439 001 Display cable 619440 001 Heat sink for use only with computer models equipped with UMA graphics subsystem includes replacement thermal material 619441 001 160 GB 7200 rpm hard drive includes hard drive bracket and Mylar cover 619442 001 250 GB 7200 rpm hard drive includes hard drive bracket and Mylar cover 24 Chapter 3 Illustrated parts catalog Spare part Description number 619443 001 320 GB 7200 rpm hard drive includes hard drive bracket and Mylar cover 619444 001 500 GB 7200 rpm hard drive includes hard drive bracket and Mylar cover 619445 001 640 GB 7200 rpm hard drive includes hard drive bracket and Mylar cover 619446 001 Hard Drive Hardware Kit includes hard drive bracket Mylar cover and hard drive screws 619447 001 Display hinges includes left and right display hinges 619448 001 33 8 cm 13 3 in HD LED BrightView display panel includes display panel and backlight cables 619449 001 Display assembly bezel includes WLAN and WWAN antennas 619450 001 Plastics Kit NOTE For more Plastics Kit information see Plastics kit on page 21 619451 001 RTC battery 619452 001 Rubber Kit 619453 001 Screw Kit
36. d at a previous date and time when the computer was functioning optimally 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System protection 3 Click the System Protection tab 4 Click System Restore 5 Follow the on screen instructions Performing a recovery amp NOTE You can recover only files that you have previously backed up HP recommends using HP Recovery Manager to create a set of recovery discs entire drive backup as soon as you set up your computer Recovery Manager software allows you to repair or restore the system if you experience system failure or instability Recovery Manager works from recovery discs or from a dedicated recovery partition select models only on the hard drive However if the computer includes a solid state drive SSD you might not have a recovery partition If that is the case use the recovery discs that you created amp NOTE Windows has its own built in repair features such as System Restore If you have not already tried these features try them before using Recovery Manager NOTE Recovery Manager recovers only software that was preinstalled at the factory Software not provided with this computer must be downloaded from the manufacturer s Web site or reinstalled from the disc provided by the manufacturer Recovering from the recovery discs To restore the system from the recovery discs 1 Back up all personal files 2 Insert
37. d input signals before inserting or removing connectors or test equipment 30 Chapter 4 Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes
38. dules see Memory module on page 39 WLAN module see WLAN module on page 55 Before removing the system board i Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer Remove the following components a b g Battery see Battery on page 34 Hard drive see Hard drive on page 36 WLAN module see WLAN module on page 55 Memory module see Memory module on page 39 Keyboard see Keyboard on page 42 Top cover see Top cover on page 45 Display assembly see Display assembly on page 61 Remove the following cables from the system board Power connector cable see Power cable on page 54 Component replacement procedures 73 Remove the system board 1 Turn the computer upright with the right side toward you 2 Remove the five Phillips PM2 5x4 0 1 screws that secure the system board to the computer 3 Lift the system board 2 and pull it away from the base enclosure 4 Remove the hard drive cable 3 from the bottom of the system board Reverse this procedure to install the system board When replacing the system board be sure that the following components are re
39. e unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 2 3 4 a b c d e f Remove the following components Battery see Battery on page 34 Hard drive see Hard drive on page 36 Keyboard see Keyboard on page 42 Top cover see Top cover on page 45 Display assembly see Display assembly on page 61 System board see System board on page 73 Remove the fan heat assembly fan heat sink appearance may vary NOTE The following steps apply only to computer models equipped with graphics subsystems having UMA memory 1 Turn the system board right side up with the front toward you Component replacement procedures 67 2 Disconnect the fan cable from the system board 3 Follow the sequence embossed on heat sink to loosen the four Phillips PM2 5x7 0 captive screws 1 4 that secure the fan heat sink assembly to the system board NOTE Due to the adhesive quality of the thermal material located between the fan heat sink assembly and system board components it might be necessary to move the fan heat sink assembly from side to side to detach the assembly 68 Chapter 4 Removal a
40. eaker assembly removal 48 spare partnumber 48 speakers 9 12 specifications Blu ray ROM DVD RW SuperMulti Double Layer Drive 86 computer 83 display assembly 84 DVD RW and CD RW SuperMulti Double Layer Combo Drive 87 hard drive 85 SSD spare partnumbers 25 static shielding materials 31 system board removal 73 spare part numbers 25 73 System Configuration menu 79 system information 78 thermal paste replacement 71 72 tools required 27 top cover removal 45 spare partnumber 17 26 45 TouchPad components 8 TouchPad left button 8 TouchPad right button 8 transporting guidelines 30 U Universal Serial Bus USB port connector pinout 97 location 10 USB board removal 50 52 spare partnumber 50 52 USB ports identifying 9 V vents 11 vents identifying 9 WwW webcam location 5 product description 2 webcam light 5 Webcam module spare part number 19 Windows applications key 6 Windows logo key 6 wireless antenna removal 65 66 spare part number 20 wireless antennas 13 wireless antennas and cables removal 66 spare part number 66 wireless antennas and cables spare part number 66 wireless product description 2 WLAN module removal 55 spare part numbers 55 workstation guidelines 30 WWAN module removal 57 spare part number 17 25 spare part numbers 57
41. eeeeeceeaaeeeeeeseceeaaeeeeeteneeanes 91 Using system restore points 2 0 0 0 ce eeeeeee eter ee eeneeae etre eeeeaaeeeeeeeeeeaaeeeeeeeeeiaeeeeeeeneenaaes 91 When to create restore points cceeeeeeeeeeeeeeeceeecaecaeeeeeeeeeeeeeeeeeeeeteeteteeeteess 91 Create a system restore point 2 0 2 2 cecceceeeeeeccceeeeeeeeeeceeeeeseseacceeeeenseaaeeeeeenneaaaes 91 Restore to a previous date and time cece eeeeeeeeeceeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeteeteees 92 POrfOrming a TECOVELY sisi enaietes ie eaieiehtvinatiiienanndt wasnisi adage ben aeanishiesaientes names 92 Recovering from the recovery discs cc cecccceceeeeetee terre eeeeaeeeeeeeeeeaaaeeeeeseeeeeaeeeeeeeneeenaaes 92 Recovering from the dedicated recovery partition select models only 00e 93 o COMMECCOT ph assignments nsr sarsadenesvniedesesirnnsdeewsdkisesersvuuedersinaeaeeae 94 Audio in microphone 0 00 e eee e ee eeee ee etre eetee eee tree tnnt eee tne a ee AAAA eeaee eset eaaeeeeeteeeeaeeeeeseeeaeeesenenaeeeees 94 Audio 0ut headphone acct iieciaetateleee tiie dieidb ete cativet nadiaaeielaudaeetaiadvin titi EART 94 Extemal Momir ccc wits ee cee et eae Fes aasea a dat ca as dud seas Pedals aaa Ea ed cuceauaad eden eavaad a E 94 PID iienaa e ay aaa ea Sha ags eesdadna ceskaantaeeet Eas 96 RJ 45 MELWOPK wcensicesis ves cendeensun dena seteaddaeeescagdaadaeladadeaaes a AA EE AAE scant dnadaaasit ated 97 Universal Serial BUS cis ceed e
42. een shot can be a time saver if you have to reset your preferences To copy the screen and paste it into a word processing document 1 Display the screen 2 Copy the screen To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processing document and then select Edit gt Paste 4 Save the document e Back up your information to an optional external hard drive a network drive or discs e When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R or DVD RW The discs you use depend on the type of optical drive installed in the computer amp NOTE DVDs store more information than CDs so using them for backup reduces the number of recovery discs required e When backing up to discs number each disc before inserting it into the optical drive of the computer 90 Chapter 7 Backup and recovery Using Windows Backup and Restore To create a backup using Windows Backup and Restore Ef NOTE Be sure that the computer is connected to AC power before you start the backup process NOTE The backup process might take over an hour depending on file size and the speed of the computer 1 2 Select Start gt All Programs gt Maintenance gt Backup and Restore Follow the on screen instructions to set up and create a backup Ef NOTE Windows includes the User Account Control feature to improve the security of
43. emoval and replacement procedures Top cover Description Spare part number Top cover includes TouchPad 626743 001 Before removing the top cover 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting AC adapter from the computer 4 Remove the following components a Battery see Battery on page 34 b Hard drive See Hard drive on page 36 c Memory module see Memory module on page 39 d Keyboard see Keyboard on page 42 Remove the top cover 1 Turn the computer upside down with the front toward you 2 Remove two rubber feet 1 and two rubber rectangles 2 that are located on the bottom of the computer 3 Remove the two Phillips PM2 5x3 and three Phillips PM2 5x6 5 screws on the base enclosure 3 Remove the two silver trim rings 4 from the base enclosure 4 Turn the computer display side up with the front toward you 5 Open the computer as far as possible Component replacement procedures 45 6 Remove the three Phillips PM2 5x6 0 screw that secures the top cover to the computer 7 Release the touchpad ZIF connector 1 46 Chapter 4 Removal and replacement procedures 8 Lift
44. es connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 34 Remove the hard drive 1 Position the computer with the back toward you 2 Press the orange hard drive release latch that located in the battery bay 1 and secures the hard drive cover to the computer 36 Chapter 4 Removal and replacement procedures 3 a a mop Lift the left side of the hard drive cover and remove the cover 2 The hard drive cover is included in the plastics kit spare part number 619450 001 Remove the two Phillips PM2 5x4 0 screws 1 that secure the hard drive to the system board Use the mylar tab to lift the hard drive out of the computer at an angle 2 Disconnect the hard drive cable from the hard drive 3 Use the mylar tab on the hard drive bracket to lift the hard drive out 4 of the hard drive bay Component replacement procedures 37 8 To replace the hard drive bracket remove the four Phillips PM3 0x4 0 screws 1 that secure the hard drive bracket to the hard drive 9 Grasp the two attached Mylar tabs and pull the bracket straight up to remove it from the hard drive 2 Reverse this procedure to install the hard drive 38 Chapter 4 Removal and replacement procedures Memory module Description Spare part number 1 GB 1066 MHz DDR
45. es replacement thermal material 626600 001 System board equipped with discrete graphics subsystem and Intel Core is 470UM 1 33 GHz SC turbo 3M L3 cache includes replacement thermal material Sequential part number listing 25 Spare part Description number 626734 001 Cable kit 626735 001 Heat sink for use only with computer models equipped with discrete graphics subsystem includes replacement thermal material 626736 001 Display EMI shield 626737 001 Display hinge covers 626739 001 Right mini system board 626740 001 Left mini system board 626742 001 Power button board 626743 001 Top cover includes TouchPad and TouchPad cable 633279 001 33 8 cm 13 3 in HD LED BrightView display assembly 26 Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures Preliminary replacement requirements Tools required Use the following tools to complete the removal and replacement procedures e Magnetic screwdriver e Phillips PO and P1 screwdrivers ry Flat bladed screwdriver Service considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures amp NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plas
46. eterrent but it might not prevent the computer from being mishandled or stolen 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 External monitor port Connects an external VGA monitor or projector 4 HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio component 5 USB port Connects an optional USB device 6 Drive light On The hard drive is in use 7 Power light Supports the following digital card formats e On The computer is on e Flashing The computer is in Sleep e Off The computer is off or in Hibernation Front components 9 Right side components wre O S amp Item Component Function 1 Digital Media Slot select models only Supports the following optional digital card formats e Memory Stick MS e Memory Stick Pro MSP e MultiMediaCard MMC e Secure Digital SD Memory Card e xD Picture Card XD 2 Audio out headphone jack Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio 3 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 4 USB por
47. fication mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used Requirements for specific countries and regions 99 10 Recycling Battery When a battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for computer battery disposal Display A WARNING The backlig
48. from the webcam module and remove the webcam module 3 The webcam module is available using spare part number 619459 001 Reverse this procedure to install the webcam module 14 To replace the wireless antenna transceivers lift up on the silver transceiver 1 and release the adhesive material from the display cover 2 Component replacement procedures 65 15 Lift up to remove the antenna transceivers 3 The wireless antenna transceivers with cable is available using spare part number 619435 001 Reverse this procedure to install the display wireless antenna transceivers 16 Toreplace the WWAN antenna transceivers lift up on the silver transceiver and release the adhesive material from the display cover 1 17 Lift up to remove the antenna transceivers 2 The wireless antenna transceivers with cable is available using spare part number 619435 001 it d o Reverse this procedure to install the display WWAN antenna transceivers 66 Chapter4 Removal and replacement procedures Fan heat sink assembly Description Spare part number Fan heat sink assembly includes replacement thermal material for use only with computer 619440 001 models with UMA graphics subsystem memory Fan heat sink assembly includes replacement thermal material for use only with computer 626735 001 models with discrete graphics subsystem memory Before removing the fan heat sink assembly 1 Shut down the computer If you ar
49. ht contains mercury Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury A CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the liquid crystal display LCD panel and the backlight When you remove these components handle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiai org This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display LCD panel 2 NOTE The procedures provided in this chapter are general disassembly instructions Specific details such as screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another 100 Chapter 10 Recycling Perform the following steps 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the to
50. i aE E EE AEE EEE 48 Mini system board left saeeeeesisseeeesrrrreseeserrrreneesnnnnnaatnrnnanaannnnnnaaadnnannaandaaaanaaaaaanan aaaea 50 Mini system board 19N scesi Ea EAE EE NEA NEA 52 Power Cable enrii N N AAN 54 WLAN module cca cieirecosirieiiairiti iien i Ren A eee ee eee de 55 WWAN module ccnecicineceiii ai E EE EE EEA E EEEE 57 Power puton board seeiioanisiosisaniisrii irn a EA EAN erties 59 Display ASSCMDIY scie R EEA tpangvarieaagauoeas 61 Fan heat Sink aSSembly secscininiieriiiii iani ETENE TER 67 System DOA eccrine e EEA EEEE AEAEE EERS 73 5 Setup Utility BIOS cccescccciscicesccocdectadecsccccedscstecstdscsciecesasscceiidadessndneteseteueiieedscendtitesdsetassasonueiteedscsddeaedbatiuccics 75 Starting Setup Utility 0 20 cccce ceeeeceeecceneeessecceteedeseeceeneeasacceeeagedsaeeenaeeeencesenanaeceeceeaneseeeseseeteeecesennessnaes 75 Using Setup WHINY essea saan agendecsanepuclaye a TE A 76 Changing the language of Setup Utility cece etter terre eee enaeeeeeeeeeeenaeeeeeeeeeeaaes 76 Navigating and selecting in Setup Utility 0 eee eee eenne eee eeeeaeeeeeeeeaeeeeeeenaeeeeeeeaas 76 Display system Information c ciccciticsedeeetensdyaceeetia eactdidaenececeinensterGeacbisvlerudahgeaaniebeicie 77 Restoring default settings in Setup Utility aaueesssneeeseernnnniesnnnnesseeinnnanainannnanntnennanadanana 77 EXiting Setup UU eesse i a e N 78 Setup Utility MENUS rccuccoreriicniriti i nat i EAE E T TR 78 M
51. ion is displayed press enter To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter The Setup Utility default settings go into effect when the computer restarts amp NOTE Your password security and language settings are not changed when you restore the factory default settings Using Setup Utility 77 Exiting Setup Utility You can exit Setup Utility with or without saving changes e To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Saving Changes and then press enter e To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Discarding Changes and then press enter After either choice the computer restarts in Windows Setup Utility menus The menu tables in this section provide an overview of Setup Utility options NOTE Some of the Setup Utility menu items listed in this section may not be supported by your computer Main menu Select To do this System information e View and change the system time and date e View identification information about the computer e View specification information such as processor information memor
52. jatheedaigeeesttasacey cs 10 Bottom components asirar n daa ans Medan a a aA aa aea Ea a 11 Wireless antennaS ieosiuimiena sasina a i a i aeaa iaaa aaia iaa ia a aE Aa a aai Eadie 13 Additional hardware components ccccccceceece eee ee cece eee eeaeeaeceeeeeeeeeeeeeeeesaaeaeaaaeaanaeceeeeeeeeeeeeeeeeenaaees 14 3 Mlustrated parts CAVAlOG issn cedas cicicacesas cits caunder se cxnwonsar ve rxnnoenedas A the iRanntee eaKenenETTERRR 15 Serial number label se ci zebeav vedi devaien vesetadaned ead cus avade Geaneee vaedecae saidavaea E leacaaudavesiataeantees 15 Computer major Component isesend snaa aa a aa aa a a aaa aaoi 16 Display assembly components oicc00ei ocpee ssneeaesuescngedeae se seavadeees ANTEATER EEANN 19 Plastics kit isnescssiucannnnen nia E E a a E E EA 21 Mass storage devices 0 0 0 cece tenn nner nen e eee nner een eaters eeneaaeeeeeeeaaaeeeeeeeaaeeeeenaeeeeseniaees 22 MISCEIIAMCOUS pafls sdacedeccttencceccsaaancandduasanaeteedaaadaudersdccunaiecdseaden caahaencnd dinates conusbacadcundudndencdelaeaadeees 23 Sequential part number listing cccceec cee cececeneeeeeee eee ee cece eee aaa ia aaa aa aaa anaia 23 4 Removal and replacement procedures 2 ecceceeeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeeseeesenseseaneaneeseeseeseeeesesseesenseeeees 27 Preliminary replacement requirements ccceeeeeeeeeecnee cee ceeeeeeeeeee se ceaaecaeeeeeeeeeeeeeeseceeccncnaeeeeeseeeeees 27 TOOIS required
53. lity and then contact technical support through Help and Support amp NOTE WWAN modules are designed with a notch 4 to prevent incorrect insertion into the WWAN module slot me Reverse this procedure to install a WWAN module 58 Chapter4 Removal and replacement procedures Power button board Description Spare part number Power button board 626742 001 Before removing the power button board 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the following components a Battery see Battery on page 34 b Hard drive see Hard drive on page 36 c Keyboard see Keyboard on page 42 d Top cover see Top cover on page 45 Remove the power button board 1 Position the base enclosure with the front edge towards you 9 Locate the power button board cable 1 and disconnect the cable from the system board 2 p Remove the Phillips PM2 0x3 0 screw 3 that secures the power button board to the system board Component replacement procedures 59 4 Lift out and remove the power button board 4 Reverse this procedure to install the power
54. llowing steps Failure to support the display assembly can result in damage to the assembly and other components 5 Remove the three Phillips PM2 5x7 0 screws 1 that secure the display assembly to the computer 6 Remove the hinge covers 2 62 Chapter4 Removal and replacement procedures 7 Lift the display panel 3 straight up to remove it Reverse this procedure to install the display assembly Component replacement procedures 63 8 To replace any of the display assembly internal components remove the following screw covers and screws 1 Two rectangle mylar screw covers on the display bezel bottom edge 2 Two round mylar screw covers on the display bezel bottom edge 3 Two Phillips PM2 5x4 0 screws The display screw covers are included in the rubber kit spare part number 619452 001 9 Lift up and remove the display back cover The back cover is available using spare part number 619436 001 Reverse this procedure to install the display back cover 10 To replace the display panel remove the two Phillips 2 5x3 0 screws from each hinge 1 and lift up to remove each display panel hinge 2 64 Chapter 4 Removal and replacement procedures 11 Lift up and remove the display panel 3 The display panel is available using spare part number 619448 001 12 To replace the webcam module select models only remove the two Phillips 2 0x3 0 1 screws 13 Disconnect the webcam module cable 2
55. moved from the defective system board and installed on the replacement system board e Fan heat sink assembly see Fan heat sink assembly on page 67 Reverse the preceding procedure to install the system board 74 Chapter 4 Removal and replacement procedures 5 Setup Utility BIOS Starting Setup Utility Setup Utility is a ROM based information and customization utility that can be used even when your Windows operating system is not working The utility reports information about the computer and provides settings for startup security and other preferences To start Setup Utility A Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press f10 1 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc 2 When the Startup Menu is displayed press f10 Starting Setup Utility 75 Using Setup Utility Changing the language of Setup Utility The following procedure explains how to change the language of Setup Utility If Setup Utility is not already running begin at step 1 If Setup Utility is already running begin at step 2 1 mo e w e Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in
56. nd replacement procedures 4 Remove the fan heat sink assembly 5 by lifting straight up amp NOTE The following steps apply only to computer models equipped with graphics subsystems having discrete memory 1 Turn the system board right side up with the front toward you Component replacement procedures 69 2 Disconnect the fan cable from the system board 3 Loosen the four Phillips captive screws 1 4 and two Phillips spring loaded captive screws 5 6 that secure the fan heat sink assembly NOTE Due to the adhesive quality of the thermal material located between the fan heat sink assembly and system board components it might be necessary to move the fan heat sink assembly from side to side to detach the assembly 70 Chapter4 Removal and replacement procedures 4 Remove the fan heat sink assembly 7 by lifting straight up Reverse this procedure to install the fan heat sink assembly The thermal material must be thoroughly cleaned from the surface of the fan heat sink assembly 1 3 and the processor 2 and video components 4 each time the fan heat sink assembly is removed Thermal pads and thermal paste must be installed on all surfaces before the fan heat sink assembly is reinstalled NOTE Thermal pads and thermal paste are included with all fan heat sink assembly system board and processor spare part kits The following illustration shows the locations for thermal material on
57. only on the hard drive or from recovery discs you create NOTE Computers with a solid state drive SSD may not have a recovery partition To check for the presence of a recovery partition click Start right click Computer click Manage and then click Disk Management If the partition is present an HP Recovery drive is listed in the window If a recovery partition is not present use the recovery discs you created 88 Chapter 7 Backup and recovery Creating recovery discs HP recommends creating recovery discs to be sure that you can restore the system to its original factory state if you experience serious system failure or instability Create these discs after setting up the computer for the first time Handle these discs carefully and keep them in a safe place The software allows the creation of only one set of recovery discs NOTE Ifthe computer does not include an integrated optical drive use an optional external optical drive purchased separately to create recovery discs or purchase recovery discs for the computer from the HP Web site Note the following guidelines before creating recovery discs e Use high quality DVD R DVD R BD R writable Blu ray or CD R discs All these discs are purchased separately DVDs and BDs have a much higher capacity than CDs If you use CDs up to 20 discs may be required whereas only a few DVDs or BDs are required NOTE Read write discs such as CD RW DVD RW double layer D
58. p and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 Display 101 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 102 Chapter 10 Recycling 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward AW 13 Remove the backlight cover 14 Turn the display panel right side up Display 103 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Turn the display panel upside down 17 Remove the backlight frame from the display panel A WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame 104 Chapter 10 Recycling 1
59. port 96 headphone 94 microphone 94 monitor port 94 network jack 97 RJ 45 jack 97 Universal Serial Bus USB port 97 connector power 10 connectors service considerations 28 11 14 D Diagnostics menu 79 Digital Media Slot light identifying 9 Digital Media Slot identifying 10 diskette drive precautions 28 display assembly removal 61 spare partnumber 61 spare partnumbers 17 specifications 84 display back cover spare part number 20 64 spare partnumbers 24 display bezel illustrated 19 spare partnumber 19 display components illustrated 19 spare partnumbers 19 display enclosure illustrated 19 display hinge kit spare part number 19 display inverter illustrated 19 display panel illustrated 19 spare partnumber 19 display panel product description 1 Display screw kit spare part number 20 drives preventing damage 28 DVD RW and CD RW SuperMulti Double Layer Combo Drive precautions 28 spare partnumber 24 specifications 87 E electrostatic discharge 29 esc key 6 Ethernet product description 2 external media cards product description 3 external monitor port connector pinout 94 external optical drive spare partnumbers 22 F fan heat sink assembly removal 67 spare part number 67 feet locations 33 spare partnumber 33 fn key 6 front components 9 G graphics product description 1 grounding equipment and methods 31 H hard drive precautions 28 product description 2 removal 36 spare part num
60. procedure to install a memory module 40 Chapter 4 Removal and replacement procedures RTC battery Description Spare part number RTC battery 619451 001 Before removing the RTC battery 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system N Disconnect all external devices connected to the computer amp Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the memory module cover see Memory module on page 39 Remove the RTC battery 1 Unplug the RTC battery from the system board 1 2 Lift the battery 2 out of the computer Reverse this procedure to install the RTC battery Component replacement procedures 41 Keyboard Description Spare part number For use in French Canada 619433 121 For use in Japan 619433 291 For use in the South Korea 619433 AD1 For use in Taiwan 619433 AB1 For use in Thailand 619433 281 For use in the United States 619433 001 For use in French Canada with backlight 619434 121 For use in Japan with backlight 619434 291 For use in South Korea with backlight 619434 AD1 For use in Taiwan with backlight 619434 AB1 For use in Thailand with backlight 619434 281 For use in the United
61. region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer 98 Chapter9 Power cord set requirements Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People s Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzlerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HOSVV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certi
62. roll with legend Taps enabled by default Touchpad on off capability Touchpad gesture to be default on rotate gesture default off Power requirements 65 W AC adapter Non smart ID Pin supported with localized cable plug support 6 cell 2 8 Ah 62 Wh polymer battery Security Security cable slot Operating system Preinstalled e Windows 7 Basic 32 bit e Windows 7 Basic 64 bit e Windows 7 Premium 32 bit e Windows 7 Premium 64 bit e Windows 7 Professional 32 bit 4 Category Description e Windows 7 Professional 64 bit Microsoft Office preinstalled on e Windows 7 Home Basic 32 bit and 64 bit e Windows 7 Home Premium 32 bit and 64 bit e Windows 7 Professional 32 bit and 64 bit Serviceability End user replaceable parts AC adapter Battery system Hard drive Memory modules RTC battery Chapter 1 Product description SIM card for WWAN 2 External component identification Top components Display components Item Component Function 1 Internal microphones 2 Record sound 2 Webcam light On The webcam is in use 3 Webcam Records video and captures still photographs Top components 5 6 Item Component Function 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in
63. rt gt Maintain 2 Follow the instructions on the screen to identify the computer and access the BIOS update you want to download 3 At the download area a Identify the BIOS update that is later than the BIOS version currently installed on the computer Make a note of the date name or other identifier You might need this information to locate the update later after it has been downloaded to your hard drive b Follow the instructions on the screen to download your selection to the hard drive Make a note of the path to the location on the hard drive where the BIOS update will be downloaded You will need to access this path when you are ready to install the update amp NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed 1 Open Windows Explorer by selecting Start gt Computer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on the hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the instructions on the s
64. rts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power an
65. sable the delay to boot Windows in 2 3 5 10 15 and 30 second intervals e Floppy Boot Enable disable boot from diskette e Internal Network Adapter Boot Enable disable boot from internal Network Adapter e Boot Order Set the boot order for Notebook Hard Drive USB Diskette on Key USB Hard Disk Internal CD DVD ROM Drive e USB CD DVD ROM Drive USB Floppy Network Adapter To do this Run a comprehensive self test on the hard drive NOTE On models with two hard drives this menu option is called the Primary Hard Disk Self Test Setup Utility menus 79 Select To do this Secondary Hard Disk Self Test on select models only Run a comprehensive self test on the system memory Memory Test Run a diagnostic test on the system memory 80 Chapter5 Setup Utility BIOS Updating the BIOS Updated versions of the BIOS might be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS is displayed by pressing fn esc if yo
66. specifications 87 7 Backup and recovery Recovery after a system failure is as complete as your most current backup HP recommends creating recovery discs immediately after software setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following tasks for safeguarding your information and restoring it in case of a system failure Creating a set of recovery discs Recovery Manager software feature Recovery discs are used to start up boot your computer and restore the operating system and software programs to factory settings in case of system failure or instability Backing up your information regularly to protect your important system files Creating system restore points operating system feature System restore points allow you to reverse undesirable changes to your computer by restoring the computer to an earlier state Recovering a program or driver Recovery Manager software feature This feature helps you reinstall a program or driver without performing a full system recovery Performing a full system recovery Recovery Manager software feature With Recovery Manager you can recover your full factory image if you experience system failure or instability Recovery Manager works from a dedicated recovery partition select models
67. ss antennas 13 Additional hardware components Item Component Function 1 Power cord Connects the AC adapter 2 AC adapter Converts AC power to DC power 3 Battery Powers the computer when the computer is not plugged into external power Batteries and power cords vary in appearance by region or country 14 Chapter 2 External component identification 3 Illustrated parts catalog Serial number label When ordering parts or requesting information provide the computer serial number and model description provided on the serial number label 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer RDIED EM Ghee aD pieste 2200000900 NEE TNA Product x903 If MAINT IMME EM Warranty yxyxy Serial number label 15 Computer major components _ ee o a eo D See 4 0 E EE 0 16 Chapter 3 Illustrated parts catalog Item 1 Description Display assembly Spare part number
68. tall the speaker assembly Component replacement procedures 49 Mini system board left Description Spare part number Mini system board left 626740 001 Before removing the mini system board Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 1 2 3 4 a b c d Remove the following components Battery see Battery on page 34 Hard drive see Hard drive on page 36 Keyboard see Keyboard on page 42 Top cover see Top cover on page 45 Remove the mini system board left ooN a Position the base enclosure with the front edge towards you Locate the ZIF connector 1 and disconnect it from the system board 2 Remove the two Phillips PM2 0x3 0 screws 3 that secure the mini system board to the base enclosure cover 50 Chapter4 Removal and replacement procedures 4 Lift up and remove the mini system board 4 Reverse this procedure to install the mini system board left Component replacement procedures 51 Mini system board right Description Spare part number Mini system board right 626739 001 Before removing the mini system
69. ter only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents GP POCG FSSC AE ON ois case ce crevasses crea assindarto ysis nder yh used a kegel eaT Tess eae 1 2 External component identificat OM seruiciis naaa aai anaiai aaa a aiaia 5 TOD COMPONEMIMS sacassasicerdssaeeteanaanensacdecasahanesdsteuadensaaasaaahdnedsadeaueaasaustdadedaas sandieavananabandasandaedtedaenladuananaaeceaas 5 Display components 0 cccceccceeceeeeecee cece eeeeeeeeeeee eee eaecaaaaaaeaaecaeeaaeceeeeeeeeeeeeeeeeeeeeeeeeeeeeenenees 5 KOYE osii e T A A TT E TE 6 A a i Coe Rr A E PE E E ne A A E E EE Re 7 TouchPad COMPONENES 2 2 0 2 ccc cee ee ee eceeeeeeeeaeeaeceeeeeeeeeeeeeeaaaaaaaaanaeeeaeeeeeeeeeeeeeeegueeeseeseeaaees 8 FrOnt COMPONEMIS siiis oniinn n aadi Aa a a a a ei a 9 Left side components cccccecceeeceeceeecee cee eee eee e teeta tea e aaa aeaaeeaeeeeeeeeeeeeeeeege see aaaaaeaeeaeceeeeeeeeeeeeeeeneees 9 Right Side components e snesssi ar a agoeedebesaaneacedava
70. the computer You might be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Using system restore points When backing up the system you are creating a system restore point A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes made to your system amp NOTE Recovering to an earlier restore point does not affect data files saved or e mails created since the last restore point Create additional restore points to provide increased protection for your system files and settings When to create restore points Before you add or extensively modify software or hardware Periodically whenever the system is performing optimally amp NOTE If you revert to a restore point and then change your mind you can reverse the restoration Create a system restore point i 2 3 4 5 6 Select Start gt Control Panel gt System and Security gt System In the left pane click System Protection Click the System Protection tab Under Protection Settings select the disk for which you want to create a restore point Click Create Follow the on screen instructions Backing up your information 91 Restore to a previous date and time To revert to a restore point create
71. the first recovery disc into an optional external optical drive and restart the computer 3 Follow the on screen instructions 92 Chapter 7 Backup and recovery Recovering from the dedicated recovery partition select models only Ef NOTE Computers with an SSD may not have a recovery partition If the computer does not have a recovery partition you will not be able to recover using this procedure Use the discs you created to recover your operating system and software On some models you can perform a recovery from the partition on the hard drive accessed by pressing either the Start button or f11 This restores the computer to its factory condition To restore the system from the partition 1 Access Recovery Manager in either of the following ways e Select Start gt All Programs gt Recovery Manager gt Recovery Manager e Turnonor restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the Press lt F11 gt for recovery message is displayed on the screen 2 Click System Recovery in the Recovery Manager window 3 Follow the on screen instructions Performing a recovery 93 8 Connector pin assignments Audio in microphone Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Pin Signal 1 Audio out left channel 2 Audio out right channel 3 Ground 94 Chapter 8 Conne
72. the lower left corner of the screen press f10 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f10 Use the arrow keys to select System Configuration gt Language and then press enter Use the arrow keys to select a language and then press enter When a confirmation prompt with your language selected is displayed press enter To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your change goes into effect immediately Navigating and selecting in Setup Utility Because Setup Utility is not Windows based it does not support the TouchPad Navigation and selection are by keystroke To choose a menu or a menu item use the arrow keys To choose an item in a list or to toggle a field for example an Enable Disable field use either the arrow keys or f5 or f6 To select an item press enter To close a text box or return to the menu display press esc To display additional navigation and selection information while Setup Utility is open press f1 76 Chapter 5 Setup Utility BIOS Display system information The following procedure explains how to display system information in Setup Utility If Setup Utility is not open begin at step 1 If Setup Utility is open begin at step 2
73. the rear edge of the top cover 1 until the top cover disengages from the base enclosure Remove the top cover 2 amp NOTE The TouchPad is glued to the top cover and is included with the top cover spare part Reverse this procedure to install the top cover Component replacement procedures 47 Speaker assembly Description Spare part number Speaker assembly includes cable 619454 001 Before removing the speaker assembly Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 1 2 3 4 a b c d Remove the following components Battery see Battery on page 34 Hard drive see Hard drive on page 36 Keyboard see Keyboard on page 42 Top cover see Top cover on page 45 Remove the speaker assembly N Position the base enclosure with the front edge towards you Disconnect the speaker cable 1 from the system board 0 Remove the two Phillips PM2 5x3 0 screws 2 that secure the speaker assembly to the top cover A Lift up and remove the speakers 3 48 Chapter4 Removal and replacement procedures Reverse this procedure to ins
74. tic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Preliminary replacement requirements 27 Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be s
75. tical stripe LED 4 8W Viewing angle 84 Chapter6 Specifications 40 horizontal 15 30 vertical typical Hard drive specifications 640 GB 500 GB 320 GB 250 GB 640 GB 160 GB SSD Dimensions Height 9 5 mm 9 5 mm 9 5 mm 9 5 mm 9 5 mm 9 5 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm 70 mm Weight 105g 101g 101g 101g 101g 70g Interface type SATA SATA SATA SATA SATA SATA Transfer rate 142 MB sec 100 MB sec 100 MB sec 100 MB sec 100 MB sec 300 MB sec Security ATA security ATA security ATA security ATA security ATA ATA security security Seek times typical read including setting Single track 1 5 ms 1 0 ms 1 5 ms 2 0 ms 2 0 ms Average 12 0 ms 14 0 ms 12 0 ms 12 0 ms 12 0 ms Maximum 24 0 ms 22 0 ms 22 0 ms 22 0 ms 22 0 ms Logical blocks 1 250 263 7 976 785 075 625 142 448 488 397 168 312 581 80 250 069 68 68 8 0 Disc rotational speed 7200 rpm 7200 rpm 7200 rpm 7200 rpm 7200 rpm Operating temperature 0 C to 60 C 5 C to 55 C 41 F to 131 F 0 C to 70 C 32 F to 32 F to 140 F 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 85 External Blu ray ROM DVD RW SuperMulti Double Layer Drive specifications Applicable disc Read Write BD
76. ts 2 Connects optional USB devices 5 RJ 45 network jack optional Connects a network cable 6 AC adapter light e Flashing white The computer is in Sleep e Onwhite The computer is connected to external power e Flashing amber The computer is charged e Off The computer is not connected to external power 7 Power connector Connects an AC adapter 10 Chapter 2 External component identification Bottom components Item Component Function 1 Hard drive bay Holds the hard drive and wireless wide area network WWAN module select models only NOTE To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support 2 Battery bay Holds the battery and contains the SIM slot NOTE The battery is preinstalled in the battery bay at the factory 3 Battery release latch Releases the battery from the battery bay 4 Vent Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom components 11
77. u are already in Windows or by opening Setup Utility To use Setup Utility for displaying BIOS information 1 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press f10 2 If Setup Utility does not open with the system information displayed use the arrow keys to select the Main menu When the Main menu is selected BIOS and other system information is displayed 3 To exit Setup Utility use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Downloading a BIOS update A CAUTION To prevent damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord Updating the BIOS 81 To download a BIOS update 1 Access the page on the HP Web site that provides software for the computer Select Start gt Help and Suppo
78. ure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE 28 Chapter4 Removal and replacement procedures Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer
79. y size and system BIOS Security menu Select To do this Administrator password Enter change or delete an administrator password Power On Password Enter change or delete a power on password 78 Chapter5 Setup Utility BIOS System Configuration menu Select Language Support To do this Change the Setup Utility language Button Sound select models only Enable disable the capacitive button tapping sound Virtualization Technology select models only Enable disable the processor Virtualization Technology Processor C6 State select models only Enable disable the processor C6 sleep state LAN Power Saving Enable disable the LAN power saving Reduces the power consumption of the LAN controller Card Reader 1394 Power Saving select models only Enable disable Card Reader 1394 Power Saving Fan Always On Enabled disable Fan Always On When enabled the computer fan will always be on Action Keys Mode Enable disable the Action Keys Boot Options Diagnostics menu Select Primary Hard Disk Self Test Set the following boot options e POST Hotkey Delay seconds Set the delay for the user to press hot keys in intervals of 5 seconds each 0 5 10 15 or 20 e QuickWeb Support Enable disable the QuickWeb Boot Menu during Setup Utility Set the delay for the user to start Setup Utility in 5 or 10 second intervals e Delay to boot Windows Enable di

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