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HP Pavilion B5R45UA User's Manual

1. Ey NOTE After removing the hard drive from the computer you must remove the hard drive bracket to access the hard drive itself Remove the 2 screws 1 from the hard drive bracket 5 6 Remove the hard drive bracket 2 from the hard drive 7 Disconnect the hard drive cable 3 from the hard drive S et a op To install a hard drive reverse this procedure Ey NOTE When installing the second hard drive carefully insert the hard drive cable under the cable clips before connecting the hard drive cable Improving performance 57 Using HP 3D DriveGuard HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions e You drop the computer e You move the computer with the display closed while the computer is running on battery power A short time after the end of one of these events HP 3D DriveGuard returns the hard drive to normal operation Ey NOTE Because solid state drives SSD lack moving parts HP 3D DriveGuard is unnecessary Ey NOTE Hard drives in the primary hard drive bay or in the secondary hard drive bay are protected by HP 3D DriveGuard Hard drives connected to USB ports are not covered by HP 3D DriveGuard For more information see the HP 3D DriveGuard software Help Using Disk Defragmenter As you use your computer over time the files on the hard drive become fragmented A fragmented drive means data on
2. Installing Windows security updates Updates to the operating system and other software may have become available after the computer left the factory Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert To be sure that all available updates are installed on the computer observe these guidelines e Run Windows Update as soon as possible after you set up your computer Select Start gt All Programs gt Windows Update e Run Windows Update monthly thereafter e Obtain updates to Windows and other Microsoft programs as they are released from the Microsoft website and through the updates link in Help and Support Installing HP and third party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer To download the latest versions go to http Awww hp com support At this location you can also register to receive automatic update notifications when they become available Installing software updates 69 If you have installed third party software after you purchased your computer regularly update the software Software companies provide software updates to their products to correct security problems and improve functionality of the software Securing your wireless network When you set up your wireless networ
3. HP Security Assistant Using passwords A password is a group of characters that you choose to secure your computer information and to protect online transactions Several types of passwords can be set For example when you set up your computer for the first time you were asked to create a user password to secure your computer Additional passwords can be set in Windows or in the HP Setup Utility BIOS that is preinstalled on your computer You may find it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature Use the following tips for creating and saving passwords To reduce the risk of being locked out of the computer record each password and store it ina secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Change your passwords at least every three months An ideal password is long and has letters punctuation symbols and numbers Before you send your computer for service back up your files delete confidential files and then remove all password settings For additional information about Windows passwords such as screen saver passwords select Start gt Help and Support Setting Windows passwords Password Function User password Protects access to a Windows user account You may also set up your computer to require the user password to exit Sleep or Hibernation See
4. To check the audio functions on your computer follow these steps 1 Select Start gt Control Panel gt Hardware and Sound gt Sound 2 When the Sound window opens click the Sounds tab Under Program Events select any sound event such as a beep or alarm and click the Test button You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 Select Start gt All Programs gt Accessories gt Sound Recorder 2 Click Start Recording and speak into the microphone Save the file to your desktop 3 Open a multimedia program and play back the sound To confirm or change the audio settings on your computer select Start gt Control Panel gt Hardware and Sound gt Sound Power management problems Some possible causes for power management problems include the following e Low battery levels e AC adapter problems Troubleshooting 87 Resolving a low battery level Resolving a low battery level when external power is available e Connect an AC adapter e Connect an optional docking or expansion device e Connect an optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available e Initiate Hibernation e Save your work and shut down the computer Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation foll
5. and properly installed on your computer 1 If the wireless light is off or amber press the wireless button wireless switch or wireless key to turn the wireless device on 2 Then try connecting to the WLAN again If you are still unable to connect follow the steps below 1 Select Start gt Control Panel gt System and Security 2 Inthe System area click Device Manager 3 Click the arrow next to Network adapters to expand the list and show all adapters 4 Identify the WLAN device from the Network adapters list The listing for a WLAN device may include the term wireless wireless LAN WLAN or 802 11 If no WLAN device is listed either your computer does not have an integrated WLAN device or the driver for the WLAN device is not properly installed For more information about troubleshooting WLANs see the website links provided in Help and Support Cannot connect to a preferred network You may not be able to connect to a preferred network because it is a security enabled WLAN You must have the security code to connect to this type of WLAN See the next section for additional information If entering a security code is not the problem you may have a corrupted WLAN connection Many times Windows can automatically repair a corrupted WLAN connection e fthere is a network status icon in the notification area at the far right of the taskbar right click the icon and then click Troubleshoot problems Windows resets
6. and then click Remove Cannot connect to the wireless router If you are trying to connect to the wireless router and are unsuccessful reset the wireless router by removing power from the router for 10 to 15 seconds 86 Chapter 13 Troubleshooting and support If the computer still cannot make a connection to a WLAN restart the wireless router For details see the router manufacturer s instructions Network status icon is not displayed If the network status icon is not displayed in the notification area after you configure the WLAN the software driver is either missing or corrupted A Windows Device not Found error message may also be displayed The driver must be reinstalled Get the latest version of the WLAN device software and drivers for your computer from the HP website at http www hp com If the WLAN device you are using was purchased separately consult the manufacturer s website for the latest software To get the latest version of the WLAN device software for your computer follow these steps 1 Open your Internet browser and go to http www hp com support 2 Select your country or region 3 Click the option for software and driver downloads and then type your computer model number in the search box 4 Press enter and then follow the on screen instructions Ey NOTE If the WLAN device you are using was purchased separately consult the manufacturer s website for the latest software Audio problems
7. 00 cece eeeeeenteeeeeeeeeaaeeeeeeeeentaaeeeeeeeeenaees 45 Replacing a user replaceable battery 0 0 cece eeeeeneeeeeeeeeeeeeeeeeeeeaeeeeeeeeeieeeeeeeeenaaes 46 Running on external BOWE wn cccsassesecenvisiesccedecstaadaagethdslasabaetecsuaadeagensevaaveadsedsessdadaacecedssduabaauersvebacededss 46 Using HP CoolSense select models Only 0 0 0 ceeeeeeeeeeeee eee eeeeene eee eeeaaeeeeeeeaaeeeeeeeaeeeeeeeeiianeeeeenaes 47 Shutting down the computar snan aR EEA AAA E ENE 48 T Managing and sharing information sisccccsiiccscsccssccasscscdecssadsccecedesadacvedeccszartceceesszatvcedensinartceceesiaascecdisaaveccdeasens 49 Usmga USB GOVIC sirini nanira A SAEN ENT 49 Connecting a USB device 0 0 cctte cette titre eee eit eee erent eee e ee naaaeeeeeeeeaeeeeeeeenieeeeeeeeaas 49 Removing a USB GeVICE ic csiceeee Weldaetiecaavinasbiee TETEE EEEE dated Makes 50 Connecting a powered USB device cccccceceeecccceeeeeeecccceeeneeeecceeeeeeseeececeeennenacaeeentnneasaes 50 Inserting and removing digital storage Cards ccceeeceeeee eee eeeeeee teeta eee ee teeee eee teeeeeetaeeeeeeeaeeeee 51 USING Opica drives ccteec voaidege ct saideecesd EEEE EAER AOE etna 52 InSerting an Optical GiSC eierens iNES AE OREA 53 Removing an optical disc 0 ccc cccceeeete ee eenn eee e tenes eeeeeeeeeeeeeeeaaeeeeeeeiaeeeeeeeedaeeeeeeeeaas 53 Sharing drives on the NetWOFK eee eee eeeete eee eee einean kiA EEEE NAE EEE 54 6 Maintaining Your
8. If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system 1 Save your work and shut down the computer Disconnect all external devices connected to the computer Unplug the power cord from the AC outlet 2 3 4 Turn the computer upside down on a flat surface 5 Remove the battery from the computer 6 Remove the service door from the computer 7 Ifyou are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up Improving performance 59 b Grasp the edge of the memory module 2 and then gently pull the module out of the memory module slot CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container 8 Insert a new memory module A CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module into the memory module slot 2 until it is seated
9. a page or image To scroll place two fingers slightly apart on the TouchPad and then drag them across the TouchPad in an up down left or right motion Ey NOTE Scrolling speed is controlled by finger speed Pinching Zooming Pinching allows you to zoom in or out on images or text e Zoom in by placing two fingers together on the TouchPad and then moving them apart e Zoom out by placing two fingers apart on the TouchPad and then moving them together Using the TouchPad 37 Rotating Rotating allows you to rotate items such as photos To rotate anchor your left forefinger in the TouchPad zone Move the right forefinger around the anchored finger in a sweeping motion moving from 12 o clock to 3 o clock To reverse the rotation move your right forefinger from 3 o clock to 12 o clock Ey NOTE Rotating is disabled at the factory by default Flicking Flicking allows you to navigate through screens or quickly scroll through documents To flick use three fingers to touch the TouchPad zone in a light quick flicking motion up down left or right Ey NOTE Three finger flicking is disabled at the factory by default 38 Chapter 5 Using the keyboard and pointing devices 6 Managing power Your computer can operate on either battery power or external power When the computer is only running on battery power and an AC power source is not available to charge the battery it is important to monitor
10. a variety of risks such as viruses worms and other types of malicious code iy IMPORTANT Some security features listed in this chapter may not be available on your computer Computer risk Security feature Unauthorized use of the computer e Power on password e Fingerprint reader Computer viruses Antivirus software Unauthorized access to data Firewall software Unauthorized access to Setup Utility BIOS settings and Administrator password other system identification information Ongoing or future threats to the computer Software updates Unauthorized access to a Windows user account User password Unauthorized removal of the computer Security cable lock Locating your security software HP Security Assistant select models only provides a starting location for quick access to a collection of security software applications that are organized by task Instead of searching for each application through the Start menu and Control Panel HP Security Assistant allows you to access the applications for the following security tasks Setting up Internet and antivirus security Backing up and recovering files Managing passwords user accounts and parental controls Maintaining your computer and installing the latest HP and Windows updates Setting up the fingerprint reader Locating your security software 65 66 To open HP Security Assistant select Start gt All Programs gt Security and Protection gt
11. and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate network Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless computer to the modem and test the Internet service Ey NOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place Connecting to a wireless network 19 Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment e A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider e A wireless router 2 purchased separately e A wireless computer 3 Ey NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have The illustration below shows an example of a wireless network installation that is connected to the Internet As your network grows additional wireless and wired computers can be connected to the network to acce
12. and conserve the battery charge Your computer supports power plans to manage how your computer uses and conserves power so that you can balance computer performance with power conservation 39 Using Sleep or Hibernation Microsoft Windows has two power saving states Sleep and Hibernation 2z NOTE For select models the Intel Rapid Start Technology RST feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity Rapid Start Technology manages your power saving options as follows e Sleep Rapid Start Technology allows you to select the Sleep state To exit from Sleep press any key activate the TouchPad or press the power button briefly e _Hibernation Rapid Start Technology initiates Hibernation under the following conditions After 2 hours of inactivity when the computer is running on battery or external power o When the battery reaches a critical level After Hibernation is initiated press the power button to resume your work Because Hibernation is controlled by Rapid Start Technology you cannot manually select Hibernation Rapid Start Technology can be disabled in Setup Utility BIOS If Rapid Start Technology is disabled Hibernation options can be manually selected When Sleep is initiated the screen clears and your work is saved to memory allowing you to resume your work faster than when you exit Hibernation If the computer is in the Sleep state for
13. c Gently press the memory module 3 down applying pressure to both the left and right edges of the module until the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the module 60 Chapter 8 Maintaining your computer 10 11 12 Replace the service door Replace the battery Turn the computer right side up and then reconnect external power and external devices Turn on the computer Improving performance 61 Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions Updates can resolve issues and bring new features and options to your computer Technology is always changing and updating programs and drivers allows your computer to run the latest technology available For example older graphics components might not work well with the most recent gaming software Without the latest driver you would not be getting the most out of your equipment Go to http www hp com support to download the latest versions of HP programs and drivers In addition register to receive automatic update notifications when they become available 62 Chapter 8 Maintaining your computer Cleaning your computer Cleaning your computer and external devices helps keep them in good working condition If you don t clean your computer dust and dirt particles can build up A CAUTION Avoid using the followi
14. eect e ee eee eater eee eaae eee eeetaeeeeeeeenaeeeeeeneaas 27 Configuring audio settings with HDMI TV 000 eee ceeceeeeeeeteteeeeeeeeeeteeeeeeeeenaaes 28 Using Intel Wireless Display select models Only eeceeeeeeeeeeeeeeeeeeeeeeeeettaeeeeeeeeeenaaes 29 Managing your audio and video files 2 eee ee ceeeee eee eeeee eee eeeeeeeeeeeeceeaaaeeeeceeeeaeeeeeteeaaeeeeteenaaeees 29 5 Using the keyboard and pointing devices cccccseseeeeceeeeesneeeeenneeeneeseeeneeeeeeseeseeseneeseaneesneeseeseesneseeneesnenees 30 Using the keyboard s isiirrinisirnsirisineraritirkeisriainneiiadaaavuniiin inaa Nu Anku AANE NR Aiia neiaa iaia aA iaia inai 31 Using ALT GR key combinations sessecseciarieeciii isinsin nn ECAA EAEE EERE EEA 31 Using the aclion Keys scrccreacciiniani en EREET 31 Wsing the hot keys oacanncnisrasniene aeaii a i eaten a 32 SING NEk DAG ecane E O O 33 Using the integrated numeric keypad ssssssseersssesrrrsserirrssseirrsssennnnssteennnnseen 33 Using the TouchPad seiiireniiaiiiianiirr risinn aiiai A RATKA LALEA R A AiE A 34 Turning the TouchPad off OF Omeia e EEEE 34 IN AVICAUUIN GY ease cs vices rena E R 35 SCL SCUING E dae dec EE E det EE gna dune E AE E E aetna eee 35 Using TouchPad gestures ihe cesehevdpectied sess enerne EE cx sedagussaee UET EREE ANAE 36 SGOINN enice EERE TT ROO 37 PINCHING ZOOMING s oriisiinrsaiissiansurini anini n aiana naiai aiaa 37 RoG Gis fata a S 38 FLICKING avie ccreds nt iaini
15. help improve your computer s performance Your computer is like your physical work area The hard drive is the filing cabinet where you store your work and the memory is the desk where you work When your memory isn t big enough to hold all your work easily like a desk overflowing with work your productivity slows down A great solution to improve performance is to expand the amount of memory you have in your computer The computer has two memory module slots The memory module slots are located on the bottom of the computer under the service door The memory capacity of the computer can be upgraded by adding a memory module or replacing the existing memory module in one of the memory module slots A WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module Z CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object YNOTE To use a dual channel configuration with a second memory module be sure that both memory modules are identical To add or replace a memory module Z CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation
16. in Connecting to_a network on page 17 e Become familiar with the computer hardware and software Go to Getting to know your computer on page 4 and Enjoying entertainment features on page 23 for information e Update or purchase antivirus software Learn more at Using antivirus software on page 69 e Back up your hard drive by creating recovery discs or a recovery flash drive See Backing up restoring and recovering on page 74 Best practices 1 Fun things to do e You know you can watch a YouTube video on the computer But did you know that you can also connect your computer to a TV and watch the video on TV For more information see Connecting an HDMI TV or monitor on page 27 e You know you can listen to music on the computer But did you know that you can also stream live radio to the computer and listen to music or talk radio from all over the world See Using audio on page 24 e You know you can create a powerful presentation with Microsoft applications But did you know you can also connect to a projector to share your ideas with a group See Connecting a VGA monitor or projector on page 26 2 Chapter 1 Starting right More HP resources You have already used Setup Instructions to turn on the computer and locate this guide For product details how to information and more use this table Resource Contents Setup Instructions e Overview of computer setup and features Help and Support e Abr
17. in the Sleep state or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive discharge static electricity by touching the unpainted metal surface of the drive Do not touch the connector pins on a removable drive or on the computer Do not use excessive force when inserting a drive into a drive bay When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives Remove media from a drive before removing the drive from the drive bay or traveling with shipping or storing a drive Improving performance 55 e Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration e Before you move a computer that is connected to an external hard drive initiate Sleep and allow the screen to clear or properly disconnect the external hard drive Replacing a hard drive CAUTION Drives are fragile computer components that must be handled with
18. l Power connector 10 a Security cable slot Description e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power Connects an AC adapter Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Chapter 2 Getting to know your computer Left side Component 1 2 3 idl Hom 29 OOS OHA Vent External monitor port HDMI port Description Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Connects an external VGA monitor or projector Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 4 RJ 45 network jack Connects a network cable 5 6 7 USB 3 0 ports 2 Audio in microphone jack Audio out headphone jack Connect an optional USB 3 0 device and provide enhanced USB power performance NOTE For details about different types of USB ports see Using a USB device on page 49 Connects an optional computer headset microphone stereo array microphone or
19. monaural microphone Connect optional powered stereo speakers headphones earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to a headphone jack the computer speakers are disabled Left side 7 8 Rear Component Description Vent Chapter 2 Getting to know your computer Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Display Component 1 WLAN antennas 2 Description Send and receive wireless signals to communicate with wireless local area networks WLANs 2 Internal microphones 2 Record sound 3 4 HP TrueVision HD Webcam Webcam light Records video captures still photographs allows video conferences and online chat by means of streaming video To use the webcam select Start gt All Programs gt Communication and Chat gt CyberLink YouCam On The webcam is in use 5 Speakers 2 Produce sound The antennas are not visible from the outside of the computer For optimal transmission keep the area immediately around the an
20. network 1 Select Start gt Control Panel gt Network and Internet gt Network and Sharing Center 2 Inthe left panel click Manage wireless networks A list showing the available WLANs is displayed If you are in a hotspot where several WLANs are active several will be displayed 3 Select the network in the list right click the network and then click Properties Ey NOTE If the network you want is not listed check with the network administrator to be sure that the router or access point is operating 4 Click the Security tab and enter the correct wireless encryption data into the Network security key box 5 Click OK to save these settings WLAN connection is very weak If the connection is very weak or if your computer cannot make a connection to a WLAN minimize interference from other devices as follows e Move your computer closer to the wireless router or access point e Temporarily disconnect wireless devices such as a microwave cordless phone or cellular phone to be sure that other wireless devices are not interfering If the connection does not improve try forcing the device to reestablish all connection values 1 Select Start gt Control Panel gt Network and Internet gt Network and Sharing Center 2 Inthe left panel click Manage wireless networks A list showing the available WLANs is displayed If you are in a hotspot where several WLANs are active several will be displayed 3 Click a network
21. request a printed copy from http www hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period found on your serial number label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For product support see your product home page at http www hp com go contactHP More HP resources 3 4 2 Getting to know your computer Finding your hardware and software information A Select Start gt Computer A list displays all the devices installed in your computer including optical drives solid state drives SSDs or a secondary hard drive To find out what software is included on your computer select Start gt All Programs Component Digital Media Slot Chapter 2 Getting to know your computer Description Supports the following digital card formats Secure Digital SD Memory Card Secure Digital Extended Capacity SDxC Memory Card Secure Digital High Capacity SDHC Memory Card Ultra High Speed MultiMediaCard UHS MMC Right side OES Component Description 1 l l Power li
22. your drive is not contiguous sequential and because of this the hard drive works harder to locate files thus slowing down the computer Disk Defragmenter consolidates or physically reorganizes the fragmented files and folders on the hard drive so that the system can run more efficiently Ey NOTE It is not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision However depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may take more than an hour to complete HP recommends defragmenting your hard drive at least once a month You may set Disk Defragmenter to run on a monthly schedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 Connect the computer to AC power 2 Select Start gt All Programs gt Accessories gt System Tools gt Disk Defragmenter 3 Follow the on screen instructions For additional information access the Disk Defragmenter software Help Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 Select Start gt All Programs gt Accessories gt System Tools gt Disk Cleanup 2 Follow the on screen instructions 58 Chapter 8 Maintaining your computer Adding or replacing memory modules Adding memory can
23. Chapter 5 Using the keyboard and pointing devices Using the keypad Using the integrated numeric keypad The computer includes an integrated numeric keypad and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad Component Description num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function of an external keypad selected at the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key Using the keyboard 33 Using the TouchPad Component Description 1 TouchPad light e On The TouchPad is off e Off The TouchPad is on 2 TouchPad on off button Turns the TouchPad on or off 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse To move the pointer slide one finger across the TouchPad i
24. E A he anduute dia vata han sa ase Pueneetecsaass 8 DIS PAY ss2cccevs deaceticesiadens cp savesecexceascendesiagapd es isuadebucpiaacendyysdacensedystadoeneshidadecsvesidda NS 9 TOD casi usasastantenieesssaawtisdeasawatusdnnssaaneadecsseanntedeesubaautudenstalandedecashandiiesesbawnludeaasauandieedassieevasuustanauedansatancene 10 WOU Cl PAG coerced yatececnc Movant dhea es teed adh enpasenest tena oeanaeee dsb etaae denen senate abote ere 10 MS a ETET T T E E E T yan sh dehedeyanshdautueas since vege vac E nade 11 Buttons speakers and fingerprint reader c cceccceeeceecceeeeeeeeeeeeeeeeceneaeeaeeeeeeeeeeeeeeeeees 12 A AN A E E E E E E E E E E E ET 13 BOHOM escuna ANET 15 LADGIS osipi ae ONE EAE E OEE NA EEN ON O ES 16 DC AANA SUN TN toa HS OTK osr a a aA 17 Connecting to a wireless network 000 2 eee enter eee etne eee ernie ee eee t nee ee eee tne eee eee naeeeeeeeaeeeeeeenaeeeeeenaees 17 Using the wireless COntUIOIS sues ccciisteesecivdessesenivdecsesendendvesevsndeedeceessideadeseevsndtadereeun TRAA 17 Using the wireless DUON cc ccceeeesecesseeeseneeeeeeneeseceeecenenseeceeeeeneesenneeeenenenenes 18 Using HP Connection Manager select models only eseese 18 Using operating system Controls 2 0 00 eceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeneeeeeeseeenaeees 18 MISHA A NEAN a EA ciecives ange E E E A viet 19 Using an Internet service provider aaasssssseesrresessrrrsseserrreerrnnnasatinnnesinnnnannenana 19 Se
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26. Setting password protection on wakeup on page 41 for more information Administrator password Protects administrator level access to computer contents NOTE This password cannot be used to access Setup Utility BIOS contents Chapter 9 Securing your computer and information Setting Setup Utility BIOS passwords Password Administrator password Function e Must be entered each time you access Setup Utility BIOS e If you forget your administrator password you cannot access Setup Utility BIOS NOTE The administrator password can be used in place of the power on password NOTE Your administrator password is not interchangeable with an administrator password set in Windows nor is it displayed as it is set entered changed or deleted NOTE If you enter the power on password at the first password check before the Press the ESC key for Startup Menu message is displayed you must enter the administrator password to access Setup Utility BIOS Power on password e Must be entered each time you turn on or restart the computer or exit Hibernation If you forget your power on password you cannot turn on or restart the computer or exit Hibernation NOTE The administrator password can be used in place of the power on password NOTE A power on password is not displayed as it is set entered changed or deleted To set change or delete an administrator or power on password in Se
27. User Guide Copyright 2012 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel is a trademark of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition February 2012 Document Part Number 687278 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to request a full refund of the computer please contact your local po
28. aicdnsnasadeceneuenaaseeereranats 87 Power management problems cccccceceeeeeeeeeeeeenee eee eeeeaaeeeeseeaaeeeeeeeeeaeeeeseeeneeeeeeeeeaas 87 Resolving a low battery level eee ceeeeeeeeeeeteeeeeeeeeaeeeeeeeeaaeeeeeeeiaeeeeeeeeaaes 88 Resolving a low battery level when external power is available 88 Resolving a low battery level when no power source is available 88 Resolving a low battery level when the computer cannot exit Aibemati n aiciccadecdelaviacadecdessaechetasd dina vnssannaddannnenanandacdasacceccucedeasvacaneaee 88 Troubleshooting an AC adapter eesssesssssersressesernnnaaarnnnnnnnneeannnaaaannnannnnneeennnaaaa 88 Contacting Customer SUpport ccecceeeee cece eeeeeee ee eaaeeaecaaeeeeeeeeeeeeeeeeeeeeeeeeeeteetdsaaaaasaaeccacsuueeeeeeeess 89 14 Electrostatic Discharge wisses ccciecccsns ccdscnscscc ocseccaacs maisai ordenador AE AAs LANENA issa NANS 90 DEVI e E E E A E E E EE E E A oa Ras ea Ce 91 1 Starting right This computer is a powerful tool designed to enhance your work and entertainment To get the most out of your computer read this chapter to learn about best practices after setup fun things to do with your computer and where to go to get more HP resources Best practices To protect your smart investment after you set up and register the computer we recommend the following steps e Ifyou haven t already done so connect to a wired or wireless network See details
29. an extended period or if the battery reaches a critical battery level while in the Sleep state the computer initiates Hibernation In the Hibernation state your work is saved to a hibernation file on the hard drive and the computer turns off Z CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep or Hibernation while reading from or writing to a disc or an external media card E NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state or in Hibernation Initiating and exiting Sleep The system is set at the factory to initiate Sleep after a specific period of inactivity depending on whether the computer is running on battery power or on external power Power settings and timeouts can be changed using Power Options in Windows Control Panel With the computer on you can initiate Sleep in any of the following ways e Briefly press the power button e Close the display e Select Start click the arrow next to the Shut down button and then click Sleep To exit Sleep e Briefly press the power button e Ifthe display is closed open the display 40 Chapter6 Managing power e Press a key on the keyboard e Tap or swipe the TouchPad When the computer exits Sleep the power lights turn on and the computer displays the screen as it was when you
30. ation in this section d A sound indicates that the device has been detected Ey NOTE The first time you connect a USB device a message in the notification area lets you know that the device is recognized by the computer Removing a USB device Z CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all programs associated with the device 2 Click the remove hardware icon in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device Connecting a powered USB device CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off and its AC power cord is unplugged 1 Connect the device to the computer 2 Plug the device power cord into a grounded AC outlet 3 Turn on the device To disconnect an unpowered external device stop the device and then disconnect it from the computer To disconnect a powered external device turn off the device disconnect it from the computer and then unplug the AC power cord 50 Chapter 7 Managing and sharing information Inserting and removing digital storage cards To insert a digital storage ca
31. care Do not drop a drive place items on it or expose it to liquids or temperature or humidity extremes See Handling drives on page 55 for specific precautions when handling drives CAUTION To prevent information loss or an unresponsive system Before removing or installing a drive shut down the computer If you are unsure whether the computer is off in the Sleep state or in Hibernation turn the computer on and then shut it down through the operating system 1 Save your work and shut down the computer Disconnect all external devices connected to the computer 2 3 Unplug the power cord from the AC outlet 4 Turn the computer upside down on a flat surface 5 Remove the battery from the computer EY NOTE For more information go to Removing a user replaceable battery on page 44 Remove the hard drive NOTE For computers with two hard drives the removal procedure is the same but the hard drive cable for one hard drive will be longer than the cable for the other hard drive 1 Slide the battery release latch 1 until the service door is released slide the door out of the slot 2 and then lift up and remove the door 3 2 Disconnect the hard drive cable 1 from the system board 3 Remove the 2 screws 2 from the hard drive 56 Chapter 8 Maintaining your computer Slide the hard drive tab 3 to the left and then lift the hard drive out of the hard drive bay PE 4
32. ch as walls and floors Using Bluetooth wireless devices select models only A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following Computers desktop notebook PDA Phones cellular cordless smart phone Imaging devices printer camera Audio devices headset speakers Mouse Bluetooth devices provide peer to peer capability that allows you to set up a personal area network PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help Connecting to a wireless network 21 Connecting to a local area network LAN Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router Ey NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer a of 22 Chapter 3 Connecting to a network Enjoying entertainment features Use your HP
33. charging properly or when the battery storage capacity has reached a weak condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP website for more information about ordering a replacement battery Running on external power For information about connecting to AC power see the Setup Instructions provided in the computer box The computer does not use battery power when the computer is connected to external power with an approved AC adapter or an optional docking expansion device Z WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to external power under any of the following conditions A WARNING Do not charge the computer battery while you are onboard an aircraft e When charging or calibrating a battery e When installing or modifying system software e When writing information to a disc select models only e When running Disk Defragmenter on computers with internal hard drives e When performing a backup or recovery When you connect the computer to external power e The battery begins to charge e The display brightness increases e The Power Meter icon in the notification area changes appearance When you disconnect external power the following events occur e The computer switches to battery p
34. computer as an entertainment hub to socialize via the webcam enjoy and manage your music and download and watch movies Or to make your computer an even more powerful entertainment center connect external devices like speakers headphones monitor projector TV and on select models high definition devices Here are some of the entertainment features on your computer Multimedia Features Component Description 1 Internal microphones 2 Record sound 2 HP TrueVision HD Webcam Records video captures still photographs allows you to video conference and chat online using streaming video To use the webcam select Start gt All Programs gt Communication and Chat gt CyberLink YouCam 23 Component 3 Webcam light Description On The webcam is in use 4 Speakers 4 Produce sound 5 6 7 Optical drive w USB 2 0 ports 2 USB 3 0 port Reads and writes select models only to an optical disc Connect optional USB devices NOTE For details about different types of USB ports see Using a USB device on page 49 Connects optional USB 3 0 devices and provides enhanced USB power performance NOTE For details about different types of USB ports see Using a USB device on page 49 8 Integrated subwoofer Provides superior bass sound 9 10 Q Audio out headphone jack Audio in microphone jack e Produces sound when c
35. connected from external power for more than 2 weeks remove the battery and store it separately e Ifyou are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE e Ifthe computer has a wireless device installed the use of these devices may be restricted in some environments Such restrictions may apply onboard aircraft in hospitals near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a particular device ask for authorization to use your computer before you turn it on e Ifyou are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary A WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances 64 Chapter8 Maintaining your computer 9 Securing your computer and information Computer security is essential for protecting the confidentiality integrity and availability of your information Standard security solutions provided by the Windows operating system HP applications the non Windows Setup Utility BIOS and other third party software can help protect your computer from
36. connected to the Universal Serial Bus USB port on your computer also allows quick data transfer Some devices use the computer s power to run others have their own power source Some devices come with software that must be installed E NOTE For information about connecting external wireless devices see Connecting to a network on page 17 YNOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions Using a USB device Most computers have more than one USB port because this versatile interface allows you to connect to numerous kinds of external devices to your computer such as a USB keyboard mouse external drive printer scanner or USB hub Your computer may have more than one type of USB port See Getting to know your computer on page 4 for the types of USB ports you have on this computer Be sure to purchase devices that are compatible with your computer Type Description USB 2 0 Transfers data at 60 MB s USB 3 0 Transfers data at 640 MB s USB 3 0 ports also known as SuperSpeed ports are also compatible with USB 1 0 and 2 0 devices Connecting a USB device Z CAUTION To reduce the risk of damage to a USB connector use minimal force to connect the device Using a USB device 49 A Connect the USB cable for the device to the USB port NOTE The USB port on your computer may look slightly different from the illustr
37. des the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information To restore see Restoring specific files using Windows Backup and Restore on page 78 Creating backups 77 Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably Usually uninstalling the software fixes the problems If uninstalling does not fix the problems you can restore the computer to a previous system restore point created at an earlier date and time To restore to a previous system restore point when the computer was running correctly 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System Protection 3 Click the System Protection tab 4 Click System Restore and follow the on screen instructions Restoring specific files If files are accidentally deleted from the hard disk and they can no longer be restored from the Recycle Bin or if files become corrupt restoring specific files is useful Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager You can only restore specific files that you have backed up before Restoring specific files using W
38. ds Meee dads heed TETO E N 38 Manado POWER xiciccescids cases caeritecismenentectidacncesfeciinnses ninceess tines ae 39 Using Sleep Or Hibernation erccrescoccarreni ninnan AEE TEE EEA 40 vi Initiating and Exiting Sleep vgesesc siedaseeetacsceeestathcaeceens Miaadeeneetccede leptin deedenndaneeadnnp ian genet hs 40 Initiating and exiting Hibernation 0 eee eee ee eeeeeee eee eeeeecee eee teneeeeeeseeeeaeeeeeseeeaeeeeeeeeaeees 41 Setting password protection ON wakeup ceceeccecceceeeeeeeeeeeeeeeecsacaaaasaeaaecaeeeeeeeeetenenes 41 Using the power Meter ccssscssscetedetssceeis ies aaceet ies E hactusaaaee Mncandaaeeb Maandiaant daaadaant A 42 Selecting a power Plan scssi a aaa aa i a aaaea aa aiaa daaa aiia 43 Running on battery pOWer cicecsceencdeteee neaieangeeaieceireaincetel EEE EREE adda ania 44 Removing a user replaceable battery 0 0 0 ce cceneeeeeeeencne eee eeeaaeeeeeeeeaeeeesesenaeeeeeneeaes 44 Finding battery information cccccceeeeeecceeeeeeeeeeeeeeeeeeaeeeeeeeeaaeeeeeseeeaaeeeeeeseenaeeeeeseeenaaes 44 Conserving battery POWeM 2 ccccccccesescccccaetessceccecnsstadadeceusstadecenteshaddeceevesvuaceceenstaadseeeestediaces 45 Identifying low battery levels 0 eee ceceeeeeeee eee eeeeeee eee eeeneeeeeeeeeaaaaeeeeeeneaeeeeeeeeeeaeeeeeeeeenaeeees 45 Storing a user replaceable battery 0 0 eeeeeeeeeeente eee eeeeneeeeeeeeaeeeeeeeenaeeeeeeeesaeeeeeseaas 45 Disposing of a user replaceable battery
39. e network 1 From the computer you are sharing select Start gt Computer Right click what you want to share and click Properties Select the Sharing tab and then select Advanced Sharing Type a name in the Share name text box 2 3 4 Select the Share this folder check box 5 6 Click Apply and then click OK 7 To view the shared drive A Select Start gt Control Panel gt Network and Internet gt Network and Sharing Center 54 Chapter 7 Managing and sharing information 8 Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition This chapter provides information about improving the performance of your computer by running tools such as Disk Defragmenter and Disk Cleanup and by replacing a hard drive or adding memory It also provides information about updating your programs and drivers instructions for cleaning your computer and tips for travelling with your computer Improving performance Everyone wants a fast computer and by performing regular maintenance tasks using tools such as Disk Defragmenter and Disk Cleanup you can drastically improve the performance of your computer Also as your computer gets older you might consider installing larger drives and adding more memory Handling drives Observe these precautions when handling drives Before removing or installing a drive shut down the computer If you are unsure whether the computer is off
40. e off or on NOTE Toconserve battery power turn off this feature id f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD gt ii f7 Begins pauses or resumes playback of an audio CD a DVD or a BD f8 Plays the next track of an audio CD or the next section of a DVD or a BD P f9 Decreases speaker volume incrementally as long as you hold down the key 10 Increases speaker volume incrementally as long as you hold down the key q f11 Mutes or restores speaker sound f12 Turns the wireless feature on or off tp NOTE A wireless network must be set up before a wireless connection is possible A hot key is a combination of the fn key and either the esc key or the b key To use a hot key A Briefly press the fn key and then briefly press the second key of the combination Function Display system information Hot key Description fn esc Displays information about system hardware components and the system BIOS version number Control the bass settings fn b Enables or disables the Beats Audio bass settings Beats Audio is an enhanced audio profile that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default You can also view and control the bass settings through the Windows operating system To view and control the bass properties Select Start gt Control Panel gt Hardware and Sound gt Beats Audio Control Panel
41. ed over the network For more information see Help and Support 20 Chapter3 Connecting to a network Connecting to a WLAN To connect to the WLAN follow these steps f Be sure that the WLAN device is on If the device is on the wireless light is on If the wireless light is off press the wireless button Ey NOTE On some models the wireless light is amber when all wireless devices are off Click the network status icon in the notification area at the far right of the taskbar Select your WLAN from the list Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click OK to complete the connection Ey NOTE If no WLANs are listed you may be out of range of a wireless router or access point y NOTE If you do not see the WLAN you want to connect to click Open Network and Sharing Center and then click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection YNOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers su
42. eeeeeeeeeeeee eee eeteeeeeeeetaaeeeeeeeeea 69 Securing your wireless NetWork cee eeeeeeeeeeee eee eeeeeee ee eeeeae eee eeeaaaeeeeeeeeaaeeeeeeeaaaeeeseeeiaeeeeeseneeeeseaas 70 Backing up your software applications and information cccceceeeeeeeee eee eeeeeneeeeeeeeteeenaeeeeeteeenaaeees 70 Using an optional security Cable IOCK cc cceeecceeeeee eee eeeeee eter eeeeeeeee sees teeeeaaeeeeeneceeeeeeeseeeeaeeeeenaaeenes 70 10 Using Setup Utility BIOS and System Diagnostics ccccceseeeeeneeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeseeeneseeeeeeees 71 Starting Setup Utility BIOS scsi cccieccecsdeaeceectesectesst cccteecedecsenceceveccvhedestvncidneessticndeeesveienaatesvideaiteeenees 71 Updating the BIOS s 5 ses eeecv seed ice teas ceec sees iania iieiaei TAi keir Ei Aaaa AiE a 71 Determining the BIOS versi n c cccccceececeeeeceeeeenedeenseeeeenedeeneteceeeeeeeeneeseneenseneeeeneensennie 71 Downloading a BIOS Update 0000 cc cern ci ie RE 72 Using System Diagnostics 00 2 cccceeeceee centre eee eeeeeee eee eeeneee eee eeneeeeeeeseaaeeeceeeeaeeeeseeeeaeeeeseeeaeeeseeenaeess 73 11 Backing up restoring ANd recovering ccccessesseeeeeeeeeeeeeeeeneeeceneeeeeesaseneeeeensaeceeeeeeeaseeeeeeeeesenseneseeseeeeeneeens 74 Creating DACKUPS a iscs csesgeccdtensnpiedsewcnneedeataa tans shwttlauens edeeeg dali pada yieaddbbdasdydaangdadtledesteaahbgensdeddewadea edd 74 Creating recovery media to recover the original
43. eeess 65 Locating your SeCUrity SOPtWALE oe cece eee eeeeeee eee eeeee cette RAER VEEE ANAA EE N ANEETA 65 USING PASSWOMOS iiaa a EET TAE EE 66 Setting Windows passwordS ssssessesssssertrsstttttttt attt t tnnt ttu E AnA EE EANNA EE AESA E EEE En Annen Enn ae nenna 66 Setting Setup Utility BIOS passwords sseeeeeesssseeseesrrnennsssnnnessetennnaaananananaaatttnnnaaanaannnnaaae 67 Using the fingerprint reader esecc avsiatedtecayedancesaebaasdeedianbaadiedaayetedadiadbganeced ab atacdiecsayeatdieseabtlavdianaddadinads 67 Using HP SimpleP ass cccccctseccccneeedecceceetesaccecthsuseccecnensbacecentevececcenensenseecntneeeeeeeuebbneees 68 Registering fingerprints 2 cccecessteeeeededenceeeeseeeeeenteseeeeneenetecedeneeeeneeeeeedecenaaae 68 Using your registered fingerprint to log on to WINdOWS c ccccceeeeeeeeeeeeeeees 68 Using Internet Security software ooo eee cence tere ten e eter eteeneeeeee ete eaaeeeeeeeneaeeeeeeteeneaeeeeeeeeeaaeeeseenaaees 68 Using antivirus SOWAT ceciren r iis east adineneeecinenee EE daniel 69 Using firewall SOMWAMG siieaccessitctecseesicceduaet yeeteedzaeesiuctadgacssdeddgaseerneediqastanelengeersaesniuaeednces 69 Installing software updates 0 0 0 eee nr nn ne ee eee reeds ee taeee sere neeeeeeenaeeeeene 69 Installing Windows security updates 00 0 ce ceeetee eee eeeeeee etre eeeeeeeeeeeeeeeaeeeeeseeeaaeeeeteeaaeees 69 Installing HP and third party software updates 0 ccce
44. egrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key 14 Chapter 2 Getting to know your computer Bottom Component 1 Integrated subwoofer Description Provides superior bass sound 2 Battery bay Holds the battery 3 a Battery release latch Releases the service door and releases the battery from the battery bay 4 Vents 3 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 St H Hard drive bay wireless compartment and memory module compartment The service door provides access to the hard drive bay wireless compartment and memory module compartment CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact customer support through Help and Support Bottom 15 Labels The labels affixed to the computer
45. el side up over the tray spindle Ey NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place Ey NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 6 Close the disc tray Ey NOTE After you insert a disc a short pause is normal If you have not selected a media player an AutoPlay dialog box opens It prompts you to select how you want to use the media content Removing an optical disc 1 Press the release button 1 on the drive bezel to release the disc tray and then gently pull out the tray 2 until it stops Using optical drives 53 2 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces EY NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case If the disc tray does not open normally see Disc drive problems on page 84 Sharing drives on the network You can access software and data and install applications by sharing drives connected to another computer in your network y NOTE Some discs such as DVD movies and games may be copy protected and therefore unusable through DVD or CD drive sharing To share on the sam
46. g your computer 63 Traveling with or shipping your computer If you have to travel with or ship your computer here are some tips to keep in mind to keep your equipment safe e Prepare the computer for traveling or shipping Back up your information to an external drive Remove all discs and all external media cards such as digital storage cards from the computer Turn off and then disconnect all external devices Remove any media from the drive before removing the drive from a drive bay Z CAUTION Perform this action before shipping storing or traveling with a drive This will help reduce the risk of damage to the computer damage to a drive or loss of information Shut down the computer e Take along a backup of your information Keep the backup separate from the computer e When traveling by air carry the computer as hand luggage do not check it in with the rest of your luggage Z CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives e If you plan to use the computer during a flight listen for the in flight announcement that tells you when you are allowed to use your computer In flight computer use is at the discretion of the airline e Ifthe computer will be unused and dis
47. ght e White The computer is on e Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using Sleep or Hibernation on page 40 2 Hard drive light e Blinking white The hard drive is being accessed KO e Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For information on HP 3D DriveGuard see Using HP 3D DriveGuard on page 58 3 USB 3 0 port Connects an optional USB 3 0 device and provides si enhanced USB power performance NOTE For details about different types of USB ports see Using a USB device on page 49 4 iie USB 2 0 port Connect optional USB devices NOTE For details about different types of USB ports see Using a USB device on page 49 5 Optical drive Reads and writes select models only to an optical disc 6 Optical drive light e Green The optical drive is being accessed e Off The optical drive is idle 7 Optical drive eject button Ejects the optical disc Right side 5 6 Component 8 AC adapter light 9 F
48. graphics editing program and then select Edit gt Paste The screen image is added to the document Save and print the document What you need to know You can back up your information to an optional external hard drive a flash drive a network drive or discs Connect the computer to AC power during backups Allow enough time for the backup Depending on files sizes it may take more than an hour Verify the amount of free space on your backup storage device before you back up You should back up Before adding or changing software or hardware Before the computer is repaired or restored On a regular schedule to be sure you have recent copies of personal information After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program After adding information that is hard to replace such as pictures videos music project files or data records 76 Chapter 11 Backing up restoring and recovering Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore You can select the level you want to back up from individual folders to drives The backups are compressed to save space To back up 1 Select Start gt Control Panel gt System and Security gt Backup and Restore 2 Follow the on screen instructions to schedule and create a backup Ey NOTE Windows inclu
49. ications on connection status power status subscriber identity module SIM details and SMS text messages Status information and notifications are provided in the notification area at the far right of the taskbar To open HP Connection Manager select Start gt All Programs gt HP Help and Support gt HP Connection Manager For more details about using HP Connection Manager see the HP Connection Manager software Help Using operating system controls The Network and Sharing Center allows you to set up a connection or network connect to a network manage wireless networks and diagnose and repair network problems To use operating system controls select Start gt Control Panel gt Network and Internet gt Network and Sharing Center For more information select Start gt Help and Support 18 Chapter 3 Connecting to a network Using a WLAN With a WLAN device you can access a wireless local area network WLAN which is composed of other computers and accessories that are linked by a wireless router or a wireless access point EY NOTE The terms wireless router and wireless access point are often used interchangeably e A large scale WLAN such as a corporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions e A home or small office WLAN typically uses a wireless router which allows several wireless
50. ick Recovery Media Creation Follow the on screen instructions to continue To recover see Recovering the original system using HP Recovery Manager on page 78 Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A restore point contains information such as registry settings that Windows uses Restoring to a previous restore point allows you to reverse changes that have been made to the system since the restore point was created Restoring to an earlier system restore point does not affect data files saved or emails created since the last restore point but it does affect software you may have installed For example if you download a photo from a digital camera and then restore the computer to the state it was on the previous day the photo remains on the computer However if you install photo viewing software and then restore your computer to the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know If you restore to a restore point and then change your mind you can undo the restoration You should create system restore points Before you add or change software or hardware o Periodically whenever the computer is running normally System Restore also saves shadow copies of files that have been changed since the last restore point was created For more informati
51. ile the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostics test while it is running press esc Using System Diagnostics 73 11 Backing up restoring and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed Creating backups 1 Use HP Recovery Manager to create recovery media immediately after you set up the working computer 2 As you add hardware and software programs create system restore points 3 As you add photos video music and other personal files create a backup of your system and personal information Creating recovery media to recover the original system After you successfully set up the computer you should create recovery discs or a recovery flash drive using HP Recovery Manager You will need these recovery discs or recovery flash drive to perform a system recovery should the hard drive become corrupted A system recovery reinstalls the original operating system and then configures the settings for the default programs What you need to know e Only one set of recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Reco
52. indows Backup and Restore Windows allows you to restore files that were backed up using Windows Backup and Restore 1 Select Start gt Control Panel gt System and Security gt Backup and Restore 2 Follow the on screen instructions to restore your backup Ey NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Recovering the original system using HP Recovery Manager HP Recovery Manager software allows you to repair or recover the computer to its original factory state What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the disc provided by the manufacturer e A system recovery should be used as a final attempt to correct computer issues If you have not already tried restore points see Restoring to a previous system restore point on page 78 and partial restores see Restoring specific files on page 78 try them before using HP Recovery Manager to recover your system e A system recovery must be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail 78 Cha
53. ing audio for HDMI 28 connecting to a WLAN 21 connector power 6 conservation power 45 corporate WLAN connection 21 critical battery level 45 CyberLink PowerDVD 29 D deleted files restoring 78 digital card inserting 51 Digital Media Slot identifying 4 Disk Cleanup software 58 Disk Defragmenter software 58 drive media 40 E electrostatic discharge 90 esc key identifying 13 external AC power using 46 external devices 50 external monitor port 7 26 external monitor port identifying 24 F fingerprint reader using 67 fingerprint reader light 11 Fingerprint reader identifying 12 fingerprints registering 68 firewall software 69 flicking TouchPad gesture 38 fn key identifying 13 32 Fun things to do 2 H hard drive HP 3D DriveGuard 58 hard drive bay identifying 15 hard drive light 5 Index 91 HDMI configuring audio 28 HDMI port connecting 27 HDMI port identifying 7 24 Hibernation exiting 41 initiated during critical battery level 45 initiating 41 high definition devices connecting 27 29 hot keys bass settings 32 description 32 display system information 32 using 32 HP 3D DriveGuard 58 HP and third party software updates installing 69 HP Connection Manager software 18 HP Recovery Manager 78 hubs 49 l input power 81 installing critical security updates 69 optional security cable lock 70 integrated numeric keypad identifying 14 33 integrated webcam light identifying 9 23 Intel W
54. ing to a disc The write process is sensitive to vibration Make sure you have installed the latest software updates for the drive If the disc you are using is not clean wipe it with a dry lint free soft cloth Your computer may include an optical drive that supports one or more of the following disc technologies CD A compact disc stores data that is read by a laser from the optical disc drive The following CD formats are available CD Recordable CD R which allows the computer to read information and to record information one time on the CD Once the information is recorded on the CD R disc it cannot be changed or erased it is permanent CD Re Writable CD RW which allows you to read information and record information many times to the CD Information on the CD can be erased DVD A digital video disc is a high capacity optical disc It can store more information than a CD A double sided DVD can store up to 17 GB The following DVD formats are available o DVD Recordable DVD R or DVD R which allow the computer to read information and to record information one time on the DVD After the information is recorded on the disc it cannot be changed or erased it is permanent The DVDs can be used in DVD R drives DVD Re Writable DVD RW or DVD RW which allow to read information and record information many times to the disc Information on the disc can be erased The DVDs can be used in DVD R drives BD a Blu
55. int of sale the seller Safety warning notice Z WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents T SSCATEN VG THING ai 1 Best PraCtCe Sristi i dann dnsinatdndevesadetaseaesapadcaaeats te aea aada ene iaaa iiaae 1 Fun things tO dO seccecniciccrcaiiieoriiiieaiieieiiti aian EAA EAA ceive 2 More HP TeSOUICES oncas i a a EEA AANE AEAEE AN EAER 3 2 SUING TO KNOW your compuUlET asinen a 4 Finding your hardware and software information 0 ccccececeeeeeeee eee eeeeeeeeeeeeeeeeeeeaeeeeeeseeaaaeeeeeeeeeaaees 4 ROTM esses vacate ere ee E E EE aah Ma E E deal wate aad E 4 RION SIG ooieoe E seen evindcbcetdoes sad aaadeuevand S 5 Lon SIDS orasiga severe vendacistveen levdevvetan ivdvauad dedbsivaadd EO 7 PRM a cas torec E E E A tess eet secede ee
56. ireless Display 29 internal microphones identifying 9 23 Internet connection setup 20 Internet security software using 68 J jacks audio in microphone 7 24 audio out headphone 7 24 network 7 RJ 45 network 7 K keyboard backlight action key identifying 32 keyboard hot keys identifying 32 92 Index keypad integrated numeric 14 keys action 13 b 13 esc 13 fn 13 num lock 14 Windows applications 13 Windows logo 13 L labels Bluetooth 16 Microsoft Certificate of Authenticity 16 regulatory 16 serial number 16 service 16 wireless certification 16 WLAN 16 latch battery release 15 lights AC adapter 6 caps lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5 11 TouchPad 10 34 webcam 9 23 wireless 11 M maintenance Disk Cleanup 58 Disk Defragmenter 58 memory module inserting 60 removing 59 replacing 59 memory module compartment identifying 15 memory module service door removing 59 Microsoft Certificate of Authenticity label 16 mouse external setting preferences 30 mute light identifying 11 N network jack identifying 7 num lock key identifying 14 33 0 operating environment 82 operating system Microsoft Certificate of Authenticity label 16 Product Key 16 optical disc inserting 53 removing 53 optical drive eject button identifying 5 optical drive light identifying 5 optical drive identifying 5 24 optional external devices using 50 o
57. k always enable security features For more information see Protecting your WLAN on page 20 Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure For more information see Backing up restoring and recovering on page 74 Using an optional security cable lock A security cable lock which is purchased separately is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection The security cable slot on your computer may look slightly different from the illustration in this section For the location of the security cable slot on your computer see Getting to know your computer on page 4 1 Loop the security cable lock around a secured object 2 Insert the key 1 into the security cable lock 2 3 Insert the security cable lock into the security cable slot on the computer 3 and then lock the security cable lock with the key 4 Remove the key and keep it in a safe place 70 Chapter9 Securing your computer and information 10 Using Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication bet
58. le compartment identifying 15 wireless network WLAN connecting 21 corporate WLAN connection 21 equipment needed 20 functional range 21 public WLAN connection 21 security 20 using 19 wireless network securing 70 WLAN antennas identifying 9 WLAN device 16 19 WLAN label 16 writable media 40 Z zooming TouchPad gesture 37 Index 93
59. move it from the computer of A Finding battery information Help and Support provides the following tools and information about the battery e Battery Check tool in Help and Support to test battery performance e Information about calibration power management and proper care and storage to maximize battery life e Information about battery types specifications life cycles and capacity To access battery information select Start gt Help and Support gt Learn gt Power Plans Frequently Asked Questions 44 Chapter6 Managing power Conserving battery power Use the following tips for conserving battery power and maximizing battery life e Lower the brightness on the display e Select the Power saver setting in Power Options e Remove the battery from the computer when it is not being used or charged e Turn off wireless devices when you are not using them e Disconnect unused external devices that are not plugged into an external power source such as an external hard drive connected to a USB port e Stop disable or remove any external media cards that you are not using e Before you leave your computer initiate Sleep or Hibernation or shut down the computer Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the power meter icon in the notification area displays a low or critical battery notification Ey NOTE For additional info
60. n Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the tab key and the arrow keys to select Exit gt Exit Discarding Changes and then press enter Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Select Start gt Help and Support gt Maintain 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Foll
61. n the direction you want the pointer to go Use the left and right TouchPad buttons as you would use the buttons on an external mouse Turning the TouchPad off or on To turn the TouchPad off or on quickly double tap the TouchPad on off button The TouchPad light is off when the TouchPad is on 2K t 34 Chapter5 Using the keyboard and pointing devices Navigating To move the on screen pointer slide one finger across the TouchPad in the direction you want the pointer to go Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse Using the TouchPad 35 Using TouchPad gestures The TouchPad supports a variety of gestures that let your fingers swipe pinch and rotate to manipulate items on the desktop To use TouchPad gestures place two fingers on the TouchPad at the same time Ey NOTE TouchPad gestures are not supported in all programs To view the demonstration of a gesture 1 Select Start gt Control Panel gt Hardware and Sound gt Synaptics TouchPad 2 Click a gesture to activate the demonstration To turn the gestures off or on 1 Select Start gt Control Panel gt Hardware and Sound gt Synaptics TouchPad 2 Select the check box next to the gesture that you want to turn off or on 3 Click Apply and then click OK 36 Chapter5 Using the keyboard and pointing devices Scrolling Scrolling is useful for moving up down or sideways on
62. nce your viewing enjoyment use one of the video ports on the computer to connect an external monitor projector or TV Most computers have a video graphics array VGA port which connects analog video devices Some computers also have an high definition multimedia interface HDMI port which allows you to connect a high definition monitor or TV iy IMPORTANT Be sure that the external device is connected to the correct port on the computer using the correct cable Check the device manufacturer s instructions if you have questions Connecting a VGA monitor or projector To see the computer screen image on an external VGA monitor or projected for a presentation connect a monitor or projector to the computer s VGA port 26 Chapter 4 Enjoying entertainment features To connect a monitor or projector 1 Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown IOI 2 Press f4 to alternate the screen image between 3 display states e View the screen image on the computer e View the screen image on the external device monitor or projector e View the screen image simultaneously on both the computer and external device Each time you press f4 the display state changes Connecting an HDMI TV or monitor To see the computer screen image on a high definition TV or monitor connect the high definition device according to the following instructions To connect an HDMI device to your computer
63. necting to a network Your computer can travel with you wherever you go But even at home you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires Your computer may be equipped with one or more of the following wireless devices e Wireless local area network WLAN device Connects the computer to wireless local area networks commonly referred to as Wi Fi networks wireless LANs or WLANs in corporate offices your home and public places such as airports restaurants coffee shops hotels and universities In a WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point e Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras Ina PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in Help and Support Using the wireless controls You can control the wireless devices in your computer using these features e Wireless b
64. ng cleaning products to clean your computer Strong solvents such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons which can permanently damage the surface of the computer Cleaning the display sides and cover Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Allow the display to dry before closing the computer cover Use a pre moistened germicidal wipe to clean the sides and cover Fibrous materials such as paper towels can scratch the computer Ey NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad and keyboard Z CAUTION Never allow liquids to drip between the keys on the keyboard even when you are cleaning the computer This can permanently damage internal components e To clean and disinfect the TouchPad and keyboard use a soft microfiber cloth or a static free cloth without oil such as a chamois cloth moistened with an alcohol free glass cleaner or use an acceptable germicidal disposable wipe e To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension Z AWARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface Cleanin
65. oad range of how to information and troubleshooting tips To access Help and Support select Start gt Help and Support For more details go to http Awww hp com support Safety amp Comfort Guide e Proper workstation setup To access this guide select Start gt Help and e Guidelines for posture and work habits that increase your Support gt User Guides or go to http www hp com comfort and decrease your risk of injury ag e Electrical and mechanical safety information Worldwide support e Chat online with an HP technician To get support in your language go to www hp com e Email customer support support e Find worldwide customer support telephone numbers e Locate HP service center locations Regulatory Safety and Environmental Notices e Important regulatory notices including proper battery disposal information To access this guide select Start gt Help and Support gt User Guides Limited Warranty e Specific warranty information about this computer To access the warranty select Start gt Help and Support gt User Guides or go to http www hp com go orderdocuments You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For countries regions where the warranty is not provided in printed format you may
66. offer or purchase the software of your choice in order to fully protect your computer 68 Chapter9 Securing your computer and information Using antivirus software Computer viruses can disable programs utilities or the operating system or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused For more information about computer viruses type viruses in the Search box in Help and Support Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or it can be a combination of both hardware and software There are two types of firewalls to consider e __Host based firewalls Software that protects only the computer it is installed on e Network based firewalls Installed between your DSL or cable modem and your home network to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Installing software updates HP Microsoft Windows and third party software installed on your computer should be regularly updated to correct security problems and improve software performance For more information see Updating programs and drivers on page 62
67. on about using shadow copies to restore see Help and Support Creating a system restore point 1 2 3 4 Select Start gt Control Panel gt System and Security gt System In the left pane click System Protection Click the System Protection tab Click Create and follow the on screen instructions To restore see Restoring to a previous system restore point on page 78 Creating backups 75 Backing up system and personal information Your computer stores information that is important to you such as files emails and photos and you will want to keep that information even if you download a virus or the system stops working properly How completely you are able to recover your files depends on how recent your backup is As you add new software and data files you should create backups on a regular basis Tips for a successful backup Number backup discs before inserting them into the optical drive Store personal files in the Documents Music Pictures and Videos libraries and back up these folders periodically Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to re enter your preferences To create a screen shot 1 2 4 Display the screen you want to save Copy the screen image To copy only the active window press alt prt sc To copy the entire screen press prt sc Open a word processing document or
68. onnected to optional powered stereo speakers headphones earbuds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices Connects an optional computer headset microphone stereo array microphone or monaural microphone 11 Hom HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 12 External monitor port IO Using the webcam Your computer has an integrated webcam a powerful social networking tool that allows you to communicate up close with friends and colleagues next door or on the other side of the world With the webcam you can stream video with your instant messaging software capture and share video and take still photos Connects an external VGA monitor or projector To start the webcam select Start gt All Programs gt Communication and Chat gt CyberLink YouCam For details about using the webcam select Start gt Help and Support Using audio On your HP computer you can play music CDs download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such a
69. ow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update YNOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by selecting Start gt Computer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions 72 Chapter 10 Using Setup Utility BIOS and System Diagnostics Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer Wh
70. ow these steps 1 Replace the discharged user replaceable battery with a charged battery or connect the AC adapter to the computer and to external power 2 Exit Hibernation by pressing the power button Troubleshooting an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power e The computer does not turn on e The display does not turn on e The power lights are off To test the AC adapter 1 Shut down the computer 2 Remove the battery from the computer 3 Connect the AC adapter to the computer and then plug it into an AC outlet 4 Turn on the computer e If the power lights turn on the AC adapter is working properly e If the power lights remain off check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to make sure the connections are secure e __ If the connections are secure and the power lights remain off the AC adapter is not functioning and should be replaced Contact customer support for information about obtaining a replacement AC power adapter 88 Chapter 13 Troubleshooting and support Contacting customer support If the information provided in this user guide or in Help and Support does not answer your questions you can contact HP Customer Support at htto Awww hp com go contactHP Ey NOTE For worldwide support click Contact HP worldwide on the left side of the page or go to h
71. ower e The display brightness automatically decreases to save battery life e The Power Meter icon in the notification area changes appearance 46 Chapter6 Managing power Using HP CoolSense select models only HP CoolSense ak automatically detects when the computer is not in a stationary position and adjusts performance and fan settings to keep the surface temperature of your computer at the optimum level of comfort When HP CoolSense is off the position of the computer is not detected and the performance and fan options remain at the factory setting As a result the surface temperature of the computer may be higher than it would be with HP CoolSense on To turn CoolSense off or on 1 Select Start gt Control Panel gt Hardware and Sound gt HP CoolSense 2 Select On or Off Using HP CoolSense select models only 47 Shutting down the computer A CAUTION Unsaved information is lost when the computer shuts down The Shut down command closes all open programs including the operating system and then turns off the display and computer Shut down the computer under any of the following conditions e When you need to replace the battery or access components inside the computer e When you are connecting an external hardware device that does not connect to a USB or video port e When the computer will be unused and disconnected from external power for an extended period Although you can shut down the computer with
72. p Registering fingerprints To register one or more fingerprints with HP SimplePass 1 7 8 2 3 4 5 6 Select Start gt All Programs gt Security and Protection gt HP SimplePass Have you found your fingerprint sensor Click Yes Are you ready to enroll Click Yes Select a finger Create Windows password Enter your password and confirm your password Swipe your finger 3 times A green circle is displayed on the finger if it is registered successfully Otherwise a warning message is displayed Select another finger or click gt to continue Click Register now or Register later Repeat these steps for each additional user Using your registered fingerprint to log on to Windows To log on to Windows using your fingerprint 1 2 After you register your fingerprints restart Windows Swipe any of your registered fingerprints to log on to Windows Using Internet security software When you use your computer to access email a network or the Internet you potentially expose your computer to computer viruses spyware and other online threats To help protect your computer Internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer To provide ongoing protection against newly discovered viruses and other security risks security software must be kept up to date It is strongly recommended that you upgrade the security software trial
73. provide information you may need when you troubleshoot system problems or travel internationally with the computer The labels are in easily accessible locations e Serial number label Provides important information including the following Produa KAKANAN PITT Irn Warranty ly lyOy _ Model KOOOOOKK Component 1 2 3 Product name Serial number Product part number 4 Warranty period 5 Model description Have this information available when you contact technical support The serial number label is affixed inside the battery bay e Microsoft Certificate of Authenticity Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system The Microsoft Certificate of Authenticity is located on the bottom of the computer e Regulatory label Provides regulatory information about the computer The regulatory label is affixed inside the battery bay e Wireless certification label or labels Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use If your computer model includes one or more wireless devices one or more certification labels are included with your computer You may need this information when traveling internationally Wireless certification labels are affixed inside the battery bay 16 Chapter 2 Getting to know your computer 3 Con
74. pter 11 Backing up restoring and recovering If the recovery media do not work you can obtain recovery discs for your system from the HP website The Minimized Image Recovery option is recommended for advanced users only All hardware related drivers and software are re installed but other software applications are not Do not interrupt the process until it is complete otherwise the recovery will fail Recovering using HP Recovery partition select models only The HP Recovery partition select models only allows you to restore your system without the need for recovery discs or a recovery flash drive This type of recovery can only be used if the hard drive is still working To check for the presence of a recovery partition select Start right click Computer then select gt Manage gt Disk Management If the recovery partition is present a Recovery drive is listed in the window Ey NOTE Recovery discs have been included if your computer did not ship with a recovery partition 1 2 3 Access HP Recovery Manager in either of the following ways e Select Start and type recovery in the search field Select Recovery Manager from the list e Turnon or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen Click System Recovery in the HP Recover
75. ptions in the Control Panel select Start gt Control Panel gt System and Security gt Power Options and then select a power plan from the list Selecting a power plan 43 Running on battery power When a charged battery is in the computer and the computer is not plugged into external power the computer runs on battery power and the display brightness decreases to conserve battery life The battery in the computer slowly discharges when the computer is off and unplugged from external power Computer battery life varies depending on power management settings programs running on the computer display brightness external devices connected to the computer and other factors Removing a user replaceable battery Your computer includes a user replaceable battery Z WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP Z CAUTION Removing a battery that is the sole power source for the computer can cause loss of information So before removing the battery save your work and initiate Hibernation or shut down the computer through Windows To remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery EY NOTE The battery release latch automatically returns to its original position 3 Pivot the battery 2 upward and re
76. r which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Operating voltage and current varies by platform Input power Rating Operating voltage and current 18 5 V dc 3 5 A 65 W 19 V dc 4 74 A 90 W 18 5 V dc 6 5 A 120 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90W 19 5 V dc 6 15 A 120 W OGO DC plug of external HP power supply Ey NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms Ey NOTE The computer operating voltage and current can be found on the system regulatory label Input power 81 Operating environment Factor Metric U S Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 85 C 4 F to 185 F Relative humidity noncondensing Operating 5 to 95 5 to 95 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 82 Chapter12 Specifications 15 m to 15 240 m 50 ft to 50 000 ft 13 Troubleshooting and support e Troubleshooting e Contac
77. ray Disc holds more information than the other optical discs and they can used to record rewrite and play back high definition HD video Note the following when using BDs 52 Chapter 7 CyberLink PowerDVD is installed on the computer to play BD movies Playing most BD movie titles on an external display requires an HDMI digital connection The computer can support up to 1080p resolution on an external display which requires a 1080p capable HDTV or monitor Attempting to play a BD movie simultaneously on both the internal and an external display may cause an error So choose only one For copy protection purposes Advanced Access Content System AACS keys are integrated into the computer AACS keys require occasional renewal to support playback of new BD movie releases The CyberLink PowerDVD program will request an update to continue playback when Managing and sharing information such a BD movie release is inserted in the drive Follow the on screen instructions to install the update e If lines appear on the display when viewing a BD they may be caused by interference from the wireless network To resolve the issue close any open applications and turn off your wireless feature Inserting an optical disc 1 Turn on the computer 2 Press the release button 1 on the drive bezel to release the disc tray 3 Pull out the tray 2 4 Hold the disc by the edges to avoid touching the flat surfaces and position the disc lab
78. rd Z CAUTION To reduce the risk of damage to the digital card connectors use minimal force to insert a digital card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the digital storage slot and then press in on the card until it is firmly seated a A sound indicates that the device has been detected and a menu of options displays To remove a digital storage card Z CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the digital card 1 Save your information and close all programs associated with the digital card 2 Click the remove hardware icon in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Press in on the card 1 and then remove it from the slot 2 Ey NOTE If the card is not ejected pull the card out of the slot Inserting and removing digital storage cards 51 Using optical drives An optical disc drive uses laser light to read or store large amounts of information Some drives can only read information but others can also write burn information onto a blank disc Use these tips for best performance of your optical drive When the battery is the only source of power be sure the battery is sufficiently charged before writing to media Do not type on the keyboard or move the computer while an optical drive is writ
79. recovery media esesssseserrssseerrrrssttrrrrssstrtnrsssrrrnsssne 79 Changing the computer boot Order sssssssssrirsseeerrressererrrssserere 80 Te opece ations ia sayavvndeeina vivera ented nyadueng wnraatinba tenia brduainnad ennai be tae adsWomuaTseeTeeeeN 81 IMDUU POW sionin anana e arean e E aaa Aa Ea a aaa aa aa a aaa aae Aa aaa aAa aaa Eaa 81 Operating SNVIFOMMENT acsericiiaii i a ne AE ee eed EE T 82 13 Troubleshooting and SUPPORG icici scatsscacessead niaaa aiaa anaidia aknaid ii daidai 83 TOUDIES HOOGU ioaea E ciyuivnan ck cvnayeiiae enswivilanededitisden seattlaecaeacicare epaaats 84 Discdrive problem Ssns airina eaa AE EEEE A eceadeanesis dures 84 Wireless Connection problemS ecceccceceeeeeeeeeeeeeeecceceaaaeaeeeeeeeeeeeeeeeeeeseetensenseesaaeees 84 Cannot connect to a WLAN 00 c cccceccee cee ee eee eeceneeaaeaeeeeeeeeeeeeeeeeesecaaaeeaaeeeeeeeeess 85 Cannot connect to a preferred network 2 0 0 0 cccccecceceeeeeeeeeeeeeeenecaecaeeceeeeeeeeeeess 85 Current network security codes are unavailable 2 0 eeeeeeeeeeeeeeeeeeees 85 WLAN connection is very weak essssssesssressserrnnnsssnnaaseenanananannndatttnnaaanannnnaaeeennae 86 Cannot connect to the wireless router eee ceeceeeeeeeeeeeeeeeeeeneeeeeeetiaeeeeeeeeeaaes 86 Network status icon is not displayed cc cececceeeeeeeeeeeeenteeeeeeeeetaeeeeeeeeenaees 87 Audio problems sissisotaa nae deacidadnaadeateddanaade
80. riginal system recovery 78 P passwords Setup Utility BIOS 67 Windows 66 pinching TouchPad gesture 37 ports external monitor HDMI 7 24 27 Intel Wireless Display 29 USB 2 0 5 24 USB 3 0 5 7 24 VGA 26 power battery 44 conserving 45 power button identifying 12 power connector identifying 6 power lights identifying 5 11 power meter 42 PowerDVD 29 Product Key 16 product name and number computer 16 public WLAN connection 21 7 24 26 R readable media 40 recovering from the recovery discs 79 recovering the original system 78 recovery 78 HP Recovery Manager 78 recovery discs 74 recovery media 74 recovery system 78 regulatory information regulatory label 16 wireless certification labels 16 restore points 75 restoring the original system creating recovery media 74 RJ 45 network jack identifying 7 rotating TouchPad gesture 38 S scrolling TouchPad gesture 37 security cable lock installing 70 security cable slot identifying 6 security wireless 20 serial number 16 serial number computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 20 Setup Utility BIOS passwords 67 shipping the computer 64 shutdown 48 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 29 Disk Cleanup 58 Disk Defragmenter 58 HP Connection Manager 18 software updates installing 69 speakers identifying 9 24 storing a battery 45
81. rmation about the power meter see Using the power meter on page 42 The computer takes the following actions for a critical battery level e If Hibernation is enabled and the computer is on or in the Sleep state the computer initiates Hibernation e f Hibernation is disabled and the computer is on or in the Sleep state the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information Storing a user replaceable battery Z CAUTION To reduce the risk of damage to a battery do not expose it to high temperatures for extended periods of time If your computer will be unused and unplugged from external power for more than 2 weeks remove the battery and store it separately in a cool dry place to prolong the battery charge A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Disposing of a user replaceable battery Z WARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not short external contacts do not dispose of in fire or water See the Regulatory Safety and Environmental Notices for proper battery disposal To access this guide select Start gt Help and Support gt User Guides Running on battery power 45 Replacing a user replaceable battery Battery Check in Help and Support notifies you to replace the battery when an internal cell is not
82. ructions at the bottom of the screen To activate the assigned function after disabling the action key feature you must press the fn key in combination with the appropriate action key Z CAUTION Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Icon Key Description P f1 Opens Help and Support which provides tutorials information about the Windows r operating system and your computer answers to questions and updates to your computer Help and Support also provides automated troubleshooting tools and access to customer support m 12 Decreases the screen brightness incrementally as long as you hold down the key siy R Increases the screen brightness incrementally as long as you hold down the key aT 4 Switches the screen image between display devices connected to the system For IDI example if a monitor is connected to the computer pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor Most external monitors receive video information from the computer using the external VGA video standard This action key can also alternate images among other devices that are receiving video information from the computer Using the keyboard 31 Using the hot keys 32 Icon Key Description ah f5 Turns the radiance backlight keyboard featur
83. s speakers or headphones 24 Chapter4 Enjoying entertainment features Connecting speakers You can attach wired speakers to your computer by connecting them to USB ports or the audio out jack on your computer or on a docking station To connect speakers to your computer follow the device manufacturer s instructions To connect high definition speakers to the computer see Configuring audio settings with HDMI TV on page 28 Before connecting audio devices be sure to adjust the volume Connecting headphones You can connect wired headphones to the headphone jack on the computer To connect wireless headphones or speakers to your computer follow the device manufacturer s instructions WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices Connecting a microphone To record audio connect a microphone to the microphone jack on the computer For best results when recording speak directly into the microphone and record sound in a setting free of background noise Using Beats Audio Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound Accessing Beats Audio Control Panel Beats Audio Control Panel allows you to view and manually control audio and bass settings To open Beats Audio Control Panel select Start gt Con
84. ss the Internet For help in setting up your WLAN see the information provided by your router manufacturer or your ISP Configuring a wireless router For help in setting up a WLAN see the information provided by your router manufacturer or your ISP Ey NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security of your computer in a hotspot limit your network activities to email that is not confidential and basic Internet surfing Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals Take the following precautions to protect your WLAN e Use a firewall A firewall checks both data and requests for data that are sent to your network and discards any suspicious items Firewalls are available in both software and hardware Some networks use a combination of both types e Use wireless encryption Wireless encryption uses security settings to encrypt and decrypt data that is transmitt
85. stopped working NOTE If you have set the computer to require a password on wakeup you must enter your Windows password before the computer redisplays your work Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after a specific period of inactivity depending on whether the computer is running on battery power or on external power or when the battery reaches a critical battery level Power settings and timeouts can be changed in Windows Control Panel To initiate Hibernation on computers without Intel RST select Start click the arrow next to the Shut down button and then click Hibernate To exit Hibernation briefly press the power button The power lights turn on and the computer returns to the screen where you stopped working Ey NOTE If you have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen Setting password protection on wakeup To set the computer to prompt for a password when exiting Sleep or Hibernation follow these steps 1 Select Start gt Control Panel gt System and Security gt Power Options 2 Inthe left pane click Require a password on wakeup 3 Click Change Settings that are currently unavailable 4 Click Require a password recommended Ey NOTE If you need to create a user account password or change your current user account password click Create or change your user acco
86. subwoofer identifying 24 supported discs 74 system information hot key 32 system recovery 78 system restore points 75 creating 75 T temperature 45 TouchPad buttons 10 34 using 34 TouchPad gestures flicking 38 pinching 37 rotating 38 scrolling 37 zooming 37 TouchPad light 10 34 TouchPad on off button 10 34 TouchPad zone identifying 10 34 traveling with the computer 16 45 64 Troubleshooting and support 83 troubleshooting AC adapter 88 troubleshooting audio functions 87 troubleshooting disc drive 84 troubleshooting low battery level 88 troubleshooting power management 87 troubleshooting wireless connection 84 turning off the computer 48 U unresponsive system 48 USB 2 0 ports identifying 5 24 USB 3 0 port identifying 5 7 24 USB cable connecting 50 USB devices connecting 49 description 49 removing 50 USB hubs 49 using external AC power 46 using passwords 66 using the power meter 42 V vents identifying 7 8 15 VGA port connecting 26 video 26 WwW webcam 24 webcam light identifying 9 webcam identifying 9 Windows applications key identifying 13 Windows Backup and Restore restoring files 78 Windows logo key identifying 13 Windows passwords 66 Windows security updates installing 69 Wireless Assistant software 17 wireless button 17 wireless certification label 16 wireless controls button 17 operating system 17 Wireless Assistant software 17 wireless light 11 17 wireless modu
87. system 0 cecececeeeeeeeteteeeeeeetteeeeeeeeaas 74 What you need to KNOW si c cnediedeadidegeeiaiiadieedadeedeneiighi naglaieraeeeat 74 Creating the recovery media esssssseessesssrrrrnessseerennnnnaaaarnnnennnnanaae 75 Creating system restore points 0 0 cette eee etn ee eee ieee terete neste AR ENNEN KE EEEE RANEE 75 What you need to KNOW jie nsieg diligence 75 Creating a system restore point ee eeeeeee cess eeette eter eee eeaaeeeeeeeeetaaeeeeeeeeeeaaas 75 Backing up system and personal information cece eeeeeeneeeeeeeeennaeeeeeeeeeaeeeeeeeeeaas 76 Tips for a successful backup 0 2 2 2 2c cece eee eee ee eee eeceeeeeaeeeeeeeeeeeeeeeeeeteeeeeeeeneeaaees 76 What you need to Know s ccc0c0 senna hiatal eaeddeeriad 76 Creating a backup using Windows Backup and Restore 0sseeeeeees 77 Restore and f6COVENY sicssc20tis nentertinidinndh eileen nena etre eee elected aang eae 78 viii Restoring to a previous system restore point oe eee ee eeeeeeteeeeeeeeeeaaaeeeeeeeeeeenaeees 78 Restoring specie TES eccc cissasecvessiadecec eessvebseehevistea A E 78 Restoring specific files using Windows Backup and Restore ccceee 78 Recovering the original system using HP Recovery Manager ccccseeceeeeestteeeeeeenaes 78 What you need to KNOW oecsercnsracis ii en 78 Recovering using HP Recovery partition select models only ee 79 Recovering using the
88. tegrated wireless device such as a I wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 4 Caps lock light On Caps lock is on which switches the keys to all capital letters 5 Fingerprint reader light e White The fingerprint was read Amber The fingerprint was not read Top 11 Buttons speakers and fingerprint reader Component Description 1 Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold down the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start gt Control Panel gt System and Security gt Power Options or see Managing power on page 39 2 Speakers 2 Produce sound 3 Fingerprint reader Allows a fingerprint logon to Windows instead of a password logon 12 Chapter 2 Getting to know your computer Component 1 esc key Description Displays sys
89. tem information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the esc key or the b key 3 au Windows logo key Displays the Windows Start menu 4 b key Enables or disables Beats Audio when pressed in combination with the fn key Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default Opens Beats Audio Control Panel which allows you to view and control all audio settings Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound NOTE You can also open the Beats Audio Control Panel by selecting Start gt Control Panel gt Hardware and Sound gt Beats Audio Control Panel 5 Action keys Execute frequently used system functions 6 oo Windows applications key Displays a shortcut menu for items beneath the cursor Top 13 Component 7 num lock key Description Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function of an external keypad selected at the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 8 Int
90. tennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support Display 9 Top TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light e On The TouchPad is off e Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 Getting to know your computer Component 1 1 Power light e Description White The computer is on Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using Sleep or Hibernation on page 40 2 d Mute light e Amber Computer sound is off e Off Computer sound is on 3 i i Wireless light e White An in
91. the power button the recommended procedure is to use the Windows Shut down command Ey NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible 1 Save your work and close all open programs 2 Select Start gt Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedures try the following emergency procedures in the sequence provided e Press ctrl alt delete and then click the Shut down icon on the display e Press and hold the power button for at least 5 seconds e Disconnect the computer from external power e On models with a user replaceable battery remove the battery 48 Chapter6 Managing power 7 Managing and sharing information Drives are digital storage devices or solid state drives that help you store manage share and access information Your computer has an internal hard drive that stores your computer s software operating system as well as providing storage for all of your personal files Some computers also have a built in optical drive that allows you to read or write to a CD DVD or on select models Blu ray Disc BD to play and record audio and video For added capacity or functionality connect an external drive purchased separately such as an optical drive or hard drive or insert a digital storage card to import information directly from your phone or camera A USB flash drive
92. ting customer support 83 Troubleshooting Disc drive problems If the disc tray fails to open normally follow these steps 1 Insert the end of a paper clip into the release access 1 in the front bezel of the drive 2 Press in gently on the paper clip until the tray is released and then pull out the tray 2 until it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces Eyf NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case Wireless connection problems Some possible causes for wireless connection problems include the following e Wireless device is not turned on e Wireless device is not installed correctly or has been disabled e Wireless device encountered interference from other devices e Wireless device or router hardware has failed E NOTE Wireless networking devices are included with select computer models only If wireless networking is not listed in the feature list on the side of the original computer package you may add wireless networking capability to the computer by purchasing a wireless networking device 84 Chapter 13 Troubleshooting and support Cannot connect to a WLAN If you have a problem connecting to a WLAN confirm that the integrated WLAN device is turned on
93. trol Panel gt Hardware and Sound gt Beats Audio Control Panel Enabling and Disabling Beats Audio A To enable or disable Beats Audio press the fn key in combination with the b key The following table explains the meaning of the Beats Audio icons that appear on the screen when you press the Beats Audio hot key fn b Using audio 25 Icon Definition Beats Audio is enabled Beats Audio is disabled 5 Checking the sound To check the audio functions on your computer follow these steps 1 Select Start gt Control Panel gt Hardware and Sound gt Sound 2 When the Sound window opens click the Sounds tab Under Program Events select any sound event such as a beep or alarm and click the Test button You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 Select Start gt All Programs gt Accessories gt Sound Recorder 2 Click Start Recording and speak into the microphone Save the file to your desktop 3 Open a multimedia program and play the recording To confirm or change the audio settings on your computer select Start gt Control Panel gt Hardware and Sound gt Sound Using video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to access a network To enha
94. tting Up a WLAN cessaire nani E EAAS 20 Configuring a wireless router sseeesssseeseerrrnnessnnanseennnnnannnnnadetennnaanannnaaaeenandannan 20 Protecting your WLAN issiria aeea a a e E A E E 20 Connecting tora WLAN wissiosstestentecscdes dep nnr ANEA AD 21 Using Bluetooth wireless devices select models only cccceceeeseeeeeeeeeeeettteeeeeeeeeenaaes 21 Connecting to a local area network LAN cceceeeeeeeeeeeeeee eee eeeaaeeeeeeeaaeeeeeeeaeeeeeeseiaeeeeeeeenneeeseaes 22 4 Enjoying entertaininent features siscccicccticscccdsisicscccsddissasecce ddd ssasecceddd sdaseceadetnanveed annn Aian NS aaa 23 Using the Webcam serenor aren nN TON 24 WISING oudio seiis rin E NEA E O 24 Connecting speakers 0 0 ete tte nner eee eee eee e ee neeeee daanan 25 Connecting headphone osese ranie ERA AAEE EE R E 25 CONNECHNG a MICFOPNONG sececccdaveees cc sretidaetenedeneedanesenedteanegiecndtinaiiddhtiedid O 25 Using Beats AUdIO 000 0 ec etter terete eee e teeter ene RNANA AENA RENAA AEEA EKANA AEAEE 25 Accessing Beats Audio Control Panel ececcceecseeeeeeeeeseeeeeeeeeeeeeeaeeeeteeeaaees 25 Enabling and Disabling Beats Audio cccceeeeeeeeeeee eee eeeteeeeeeeeetaeeeeeeeeeenaaees 25 Checking the Sound ercer esinin eee ere e eee eee ae eee arinaa rrian aaki 26 SING VidE Oncas ens ED AE E 26 Connecting a VGA monitor r Projector sseisisseisiniiiiin inaidai iaiia 26 Connecting an HDMI TV or monitor 0 2 2 ee eee eee
95. ttp welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician Ey NOTE When technical support chat is not available in a particular language it is available in English e Email HP Customer Support e Find HP Customer Support worldwide telephone numbers Locate an HP service center Contacting customer support 89 14 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact for example the shock you receive when you walk across the carpet and touch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the computer damage to a drive or loss of information observe these precautions e f removal or installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover e Keep components in their electrostatic safe containers until you are ready to install them e Avoid touching pins leads and circuitry Handle electronic components as little as possible e Use nonmagnetic tools e Before handling components discharge static electricity by touching an unpainted metal surface of the component e f you remove a component place it in an electrostatic safe container If you need more information about static electricity or assistance with component remo
96. tup Utility BIOS 1 Open Setup Utility BIOS by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc 2 Use the arrow keys and follow the on screen instructions When the Startup Menu is displayed press f10 3 Use the arrow keys to select Security and then follow the on screen instructions Your changes take effect when the computer restarts Using the fingerprint reader Integrated fingerprint readers are available on select computer models In order to use the fingerprint reader you must set up a user account and password on the computer and then register one or more fingerprints using HP SimplePass software For the location of the fingerprint reader on your computer see Getting to know your computer on page 4 Using the fingerprint reader 67 Using HP SimplePass HP SimplePass provides an easy to use interface to help secure your computer and simplify the way you log on to your computer and password protected websites Use a registered fingerprint to Log on to Windows Access websites and other programs that require a logon Set up a single sign on service that allows you to use a registered fingerprint to create credentials for any application that requires a user name and password Set up protected accounts on the computer for multiple users For more information see the HP SimplePass software Hel
97. unt password and then follow the on screen instructions 5 Click Save changes Using Sleep or Hibernation 41 Using the power meter The power meter allows you to quickly access power settings and view the remaining battery charge e To display the percentage of remaining battery charge and the current power plan move the pointer over the Power Meter icon at the far right of the taskbar e To access Power Options or to change the power plan click the Power Meter icon and select an item from the list Different power meter icons indicate whether the computer is running on battery or external power The battery icon displays a message if the battery reaches a low or critical battery level 42 Chapter6 Managing power Selecting a power plan A power plan manages how the computer uses power and helps you conserve power and maximize performance The following power plans are available e HP Recommended Automatically balances performance with energy conservation e Power Saver Saves power by reducing system performance and screen brightness e High Performance Favors performance but may use more energy You can also create your own power plan and customize it to suit your needs Use HP Power Manager select models only or Windows Control Panel to select a power plan or to create your own plan To start HP Power Manager select Start gt Control Panel gt Hardware and Sound gt HP Power Manager To access the Power O
98. utton wireless switch or wireless key referred to in this chapter as the wireless button e HP Connection Manager software select models only e Operating system controls Connecting to a wireless network 17 Using the wireless button The computer has a wireless button one or more wireless devices and one or two wireless lights depending on the model All of the wireless devices on your computer are enabled at the factory so the wireless light is on white when you turn on the computer The wireless light indicates the overall power state of your wireless devices not the status of individual devices If the wireless light is white at least one wireless device is on If the wireless light is off all wireless devices are off y NOTE On some models the wireless light is amber when all wireless devices are off Because the wireless devices are enabled at the factory you can use the wireless button to turn on or turn off the wireless devices simultaneously Individual wireless devices can be controlled through HP Connection Manager select models only Using HP Connection Manager select models only HP Connection Manager provides a central location for managing your wireless devices and an interface for sending and receiving SMS text messages HP Connection Manager allows you to manage the following devices e Wireless local area network WLAN Wi Fi e Bluetooth HP Connection Manager provides information and notif
99. utton configuration click speed and pointer options select Start gt Control Panel and type mouse in the search box in the upper right corner of the screen Click Mouse 30 Chapter5 Using the keyboard and pointing devices Using the keyboard The keyboard allows you to type and the action keys and hot keys allow you to perform specific functions For more details about the keyboard keys see Keys on page 13 Ey NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section Using ALT GR key combinations Some countries have keyboards with an ALT GR key that is used for special key combinations To type the rupee symbol on a keyboard that includes this key use the alt gr 4 key combination Region specific keyboards in India can use the ctrl shift 4 keys for the rupee symbol To learn about ALT GR key combinations go to the Microsoft Office website www office microsoft com and search for ALT GR Using the action keys An action key performs an assigned function The icon on each of the f1 through f12 keys illustrates the assigned function for that key To use an action key function press and hold the key The action key feature is enabled at the factory You can disable this feature in Setup Utility BIOS See Using Setup Utility BIOS and System Diagnostics on page 71 for instructions on opening Setup Utility BIOS and then follow the inst
100. val or installation contact customer support 90 Chapter 14 Electrostatic Discharge Index A AC adapter 6 action keys decrease screen brightness 31 Help and Support 31 identifying 13 increase screen brightness 31 next track or section 32 play pause resume 32 previous track or section 32 radiance backlight keyboard 32 switch screen image 31 volume down 32 volume mute 32 volume up 32 wireless 32 airport security devices 55 antivirus software using 69 audio functions checking 26 audio in microphone jack 7 24 audio out headphone jack 7 24 B b key identifying 13 backing up software and information 70 backups 74 bass settings hot key 32 battery conserving power 45 disposing 45 replacing 46 storing 45 battery bay 15 16 battery information finding 44 battery power 44 battery release latch 15 battery temperature 45 Beats Audio 13 25 32 Beats Audio Control Panel 25 Beats Audio hot key 25 BIOS determining version 71 downloading an update 72 updating 71 Bluetooth device 17 21 Bluetooth label 16 boot order changing 80 buttons left TouchPad 10 34 optical drive eject 5 power 12 right TouchPad 10 34 c cables USB 50 caps lock light identifying 11 caring for your computer 63 Certificate of Authenticity label 16 checking audio functions 26 cleaning your computer 63 components bottom 15 display 9 front 4 left side 7 rear 8 right side 5 top 10 computer traveling 45 configur
101. very Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD4RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software e f your computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website If you use an external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub e Be sure that the computer is connected to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process 74 Chapter 11 Backing up restoring and recovering Store the recovery media in a safe location separate from the computer If necessary you can exit the program before you have finished creating the recovery media The next time you open HP Recovery Manager you will be prompted to continue the process Creating the recovery media 1 2 3 Select Start and type recovery in the search field Select Recovery Manager from the list Allow the action to continue if prompted Cl
102. ween all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility BIOS Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen YNOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed Starting Setup Utility BIOS 71 BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already i
103. ws you to transmit your computer content wirelessly to your TV by using an optional wireless TV adapter purchased separately For details about using the wireless adapter see the manufacturer s instructions To open Intel Wireless Display select Start gt All Programs gt Intel WiDi To enable Intel Wireless Display select Start gt All Programs gt Intel Proset Wireless gt Intel My WiFi Technology Ey NOTE Before using the wireless display be sure that your wireless device is turned on Managing your audio and video files CyberLink PowerDVD helps you manage and edit your photo and video collections A To start CyberLink PowerDVD select Start gt All Programs gt Music Photos and Videos and then click CyberLink PowerDVD For more information about using CyberLink PowerDVD see the PowerDVD software Help Managing your audio and video files 29 5 Using the keyboard and pointing devices Your computer allows easy on screen navigation In addition to the keyboard a TouchPad allows you to perform on screen functions Your computer may also have an integrated numeric keypad Select models also have special action keys or hot key functions to perform routine tasks simply In addition to the pointing devices such as a TouchPad included with your computer you can use an external USB mouse purchased separately by connecting it to one of the USB ports on the computer To customize pointing device settings b
104. y Manager window Follow the on screen instructions Recovering using the recovery media 1 2 If possible back up all personal files Insert the first recovery disc into the optical drive on your computer or an optional external optical drive and then restart the computer Insert the recovery flash drive into a USB port on your computer and then restart the computer Ey NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 80 Press f9 at system bootup Select the optical drive or the flash drive Follow the on screen instructions Restore and recovery 79 Changing the computer boot order To change the boot order for recovery discs 1 2 3 Restart the computer Press esc while the computer is restarting and then press f9 for boot options Select Internal CD DVD ROM Drive from the boot options window To change the boot order for a recovery flash drive 1 2 3 4 Insert the flash drive into a USB port Restart the computer Press esc while the computer is restarting and then press f9 for boot options Select the flash drive from the boot options window 80 Chapter11 Backing up restoring and recovering 12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC powe
105. you need an HDMI cable sold separately Using video 27 To connect a high definition TV or monitor to your computer 1 Connect one end of the HDMI cable to the HDMI port on the computer Connect the other end of the cable to the high definition TV or monitor Press f4 to alternate the computer screen image between 3 display states e View the screen image on the computer e View the screen image on the external device TV or monitor e View the screen image simultaneously on both the computer and external device Each time you press f4 the display state changes Configuring audio settings with HDMI TV HDMI is the only video interface that supports high definition video and audio After you connect an HDMI TV to the computer you can then turn on HDMI audio by following these steps 1 2 3 Right click the Speaker icon in the notification area at the far right of the taskbar and then click Playback devices On the Playback tab click Digital Output Device HDMI Click Set Default and then click OK To return the audio stream to the computer speakers follow these steps 1 28 Chapter 4 Right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices On the Playback tab click Speakers Click Set Default and then click OK Enjoying entertainment features Using Intel Wireless Display select models only Intel Wireless Display allo
106. your network device and attempts to reconnect to one of the preferred networks e If there is no network status icon in the notification area follow these steps 1 Start gt Control Panel gt Network and Internet gt Network and Sharing Center 2 Click Troubleshoot problems and select the network you wish to repair Current network security codes are unavailable If you are prompted for a security code or network key or a name SSID when connecting to a WLAN the network is protected by security You must have the current codes to make a connection Troubleshooting 85 on a secure network The SSID and security code are alphanumeric codes that you enter into your computer to identify your computer to the network e For anetwork connected to your personal wireless router review the router user guide for instructions on setting up the same codes on both the router and the WLAN device e Fora private network such as a network in an office or at a public Internet chat room contact the network administrator to obtain the codes and then enter the codes when prompted to do SO Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security You must change the corresponding code in your computer accordingly If you are provided with new wireless network keys and SSID for a network and if you have previously connected to that network follow the steps below to connect to the

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