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HP 13-a001xx Maintenance and Service Guide

1. 3 Webcam light On The webcam is in use 4 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam from the Start screen type camera and then select Camera from the list of applications 6 Chapter 2 External component identification Item Component Description 5 Windows button Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows button again will return you to the previous screen The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support and then select the HP Support Assistant app Display 8 Buttons and speakers jr Item Component 1 Power button Description e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsa
2. 768040 001 Webcam microphone module includes double sided adhesive 76804 1 001 Screw Kit 768042 001 13 3 in AG HD WLED TouchScreen display panel includes display bezel 769075 001 System board equipped with an AMD A8 6410 2 00 GHz SC turbo up to 2 40 GHz processor 1600 MHz FSB 2 00 MB L2 cache quad core 15 W a graphics subsystem with UMA memory and a non Windows 8 operating system includes replacement thermal material 769075 501 System board equipped with an AMD A8 6410 2 00 GHz SC turbo up to 2 40 GHz processor 1600 MHz FSB 2 00 MB L2 cache quad core 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes replacement thermal material 769076 001 System board equipped with an AMD A6 6310 1 80 GHz SC turbo up to 2 40 GHz processor 1600 MHz FSB 2 00 MB L2 cache quad core 15 W a graphics subsystem with UMA memory and a non Windows 8 operating system includes replacement thermal material 769076 501 System board equipped with an AMD A6 6310 1 80 GHz SC turbo up to 2 40 GHz processor 1600 MHz FSB 2 00 MB L2 cache quad core 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes replacement thermal material 769236 001 Heat sink for use only on computer models equipped with an AMD processor includes replacement thermal material and 4 captive screws secured by C clips 773175 001 HP synaptics active pen 774393 001 TouchPad for u
3. hinge cover removal 54 spare part numbers 22 26 54 J jacks audio in 13 audio out 13 headphone 13 microphone 13 K keyboard top cover removal 34 spare part numbers 26 34 18 25 keys action 9 components 9 esc 9 fn 9 Windows 9 L left side components 12 lights AC adapter 14 caps lock 10 components 10 hard drive 14 mute 10 network jack status 14 power 10 RJ 45 jack status 14 webcam 6 M memory card reader 14 memory module removal 61 spare part numbers 19 23 61 memory product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack status lights 14 fe operating system product description 5 optical drive product description 3 spare partnumber 22 23 P packaging guidelines 31 pen spare partnumber 22 27 plastic parts service considerations 29 ports HDMI 14 product description 4 USB 2 0 12 USB 3 0 14 power button 8 12 power button board removal 46 spare part number 20 26 46 power connector 14 power connector cable removal 55 spare partnumber 20 26 55 power cord set requirements 73 spare partnumbers 24 power light 10 power requirements product description 5 processor product description 1 product description audio 3 chipset 1 display panel 2 Ethernet 4 external media cards 4 graphics 1 hard drive 3 memory 2 microphone 3 operating system 5 optical drive 3 ports 4 power requirements 5 proc
4. 171 For use in Hungary 767823 211 For use in Slovenia 767823 BA1 For use in Israel 767823 BB1 For use in Turkey 767823 141 Before disassembling the computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer fey NOTE When replacing the keyboard top cover be sure that the TouchPad assembly see TouchPad on page 37 is removed from the defective keyboard top cover and installed on the replacement keyboard top cover Remove the keyboard top cover 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Remove the two computer rear feet 1 Chapter 5 Removal and replacement procedures 4 Remove the three screw covers 2 The computer rear feet and the screw covers are included in the Rubber Kit spare part number 768044 001 5 Remove the 13 Phillips PM2 4x5 7 screws that secure the keyboard top cover to the bottom cover _ il 6 Turn the computer right side up with the front toward you Keyboard top cover 35 7 Open the computer A CAUTION Do not completely separate the keyboard top cover from the bottom cover in the next step There are 2 ribbon cables connecting the keyboard top co
5. 46 Displ y Cs eM SAI MMM E ean E NEA 47 Power connector fools ae nen See rae Se ee ene me a eee ere E ee emt err ee roe 55 System SOI rev ud ajaks k kki aka ankeeti ka Kimi 56 as LU ar M MM M a ange neeaeenonataes 59 Memmede amm aaa aaa aima aa 61 6 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI eenseoooeo esse 63 Starting Setup Utility BIOS scinssshosteanedranavenaicaldxeesdsenseatareviurendeinnd neniplaneereawacaniderenbadilcnncae 63 Updating the BIOS sienna Ae i elev aden EN 63 Determining the BIOS version maaila laaaat 63 Downloading a BIOS wpe ete sicccicccoassniensnnpidenssneasurintensaianndaanessoanaaeeannexalrbncohgnatecsnasnts 64 Using HP PC Hardware Diagnostics UEFI sisasaisan asvisiuiiny ssp iinlinvdatioittasdehuspeieoidaioa tila laisse seenstebieicadlvelotine s 65 Downloading HP PC Hardware Diagnostics UEFI to a USB device 65 7 Spidimalioni s avsadaaman maauaa k lmas 66 8 Backing up restoring and recovering erreeonseeonseoonsee osas oonasoonas oonas oonaeoonaeeona e naa 67 Creating recovery media and baekupis i vierriiatevht seduta viento aiae reg kaatet a 67 Creating HP Recovery media 2rsiustikaiarvituknada makaak altai jka 68 Restore and recovery statiiv aditiivne 69 Recovering using HP Recovery Manager seseeeeeeeeeeeeeceeeeceeeceeaaeeaaeeeeesseeeeeeeeeeees 70 What you need to kMGME tatamil kashkai aata 70
6. Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 68 Use the Windows tools to create system restore points and create backups of personal information For more information and steps see Help and Support From the Start screen type help and then select Help and Support Creating recovery media and backups 67 Creating HP Recovery media 68 HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive e Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or th
7. Requirements for all countries 113 Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE Belgium CEBC 1 Canada CSA 2 Denmark DEMKO Finland FIMKO 1 Requirements for all countries 73 74 Country region Accredited agency Applicable note number France UTE 1 Germany VDE Italy IMQ Japan METI 3 The Netherlands KEMA 1 Norway NEMKO The People s Republic of China COC 5 South Korea EK 4 Sweden CEMKO 1 Switzerland SEV Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HOSVV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration The flexible cord must be Typ
8. Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 30 Chapter 4 Removal and replacement preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting eguipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drive
9. W and a non Windows 8 Standard operating system Equipped with an AMD A6 6310 1 80 GHz SC turbo up to 2 40 GHz processor 769076 501 1600 MHz FSB 2 00 MB L2 cache quad core 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system Equipped with an AMD A6 6310 1 80 GHz SC turbo up to 2 40 GHz processor 769076 001 1600 MHz FSB 2 00 MB L2 cache quad core 15 W a graphics subsystem with UMA memory and a non Windows 8 operating system Equipped with an Intel Core i5 4210U 1 70 GHz SC turbo up to 2 70 GHz 767820 501 processor 1600 MHz FSB 3 00 MB L3 cache dual core 15 W and the Windows 8 Standard operating system Equipped with an Intel Core i5 4210U 1 70 GHz SC turbo up to 2 70 GHz 767820 001 processor 1600 MHz FSB 3 00 MB L3 cache dual core 15 W and a non Windows 8 operating system Equipped with an Intel Core i3 4030U 1 90 GHz processor 1600 MHz FSB 3 00 MB 767822 501 L3 cache dual core 15 W and the Windows 8 Standard operating system Equipped with an Intel Core i3 4030U 1 90 GHz processor 1600 MHz FSB 3 00 MB 767822 001 L3 cache dual core 15 W and a non Windows 8 operating system 6 Heat sink includes replacement thermal material and 4 captive screws secured by C clips For use only on computer models equipped with an AMD processor 769236 001 For use only on computer models equipped with an Intel processor 768022 001 7 Audio USB board includes aud
10. accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive 2 Memory card reader Reads optional memory cards that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Press in on the card it until it pops out 3 USB 3 0 ports 2 Each USB 3 0 port connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 HDMI port Connects an optional video or audio device such as a highdefinition television any compatible digital or audio component or a high speed HDMI device 5 RJ 45 network jack status lights Connects a network cable e White The network is connected e Amber Activity is occurring on the network 6 AC adapter light e On The AC adapter is connected and the battery is charged e Off The computer is using battery power 7 Power connector Connects an AC adapter 8 Security cable slot Attaches an optional security cable to the computer The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 14 Chapter 2 External component identification Bottom A Item Component Description 1 Vents 2 Enable airflow to cool internal components NOTE The computer fan s
11. equipped with an Intel processor in ltaly includes keyboard cable 767823 071 Keyboard top cover with metallic finish for use on all computer models in Spain includes keyboard cable 767823 131 Keyboard top cover with metallic finish for use only on computer models equipped with an Intel processor in Portugal includes keyboard cable 767823 141 Keyboard top cover with metallic finish for use only on computer models equipped with an Intel processor in Turkey includes keyboard cable 767823 151 Keyboard top cover with metallic finish for use only on computer models equipped with an Intel processor in Greece includes keyboard cable 767823 161 Keyboard top cover with metallic finish for use on all computer models in Latin America includes keyboard cable 767823 171 Keyboard top cover with metallic finish for use only on computer models equipped with an Intel processor in Saudi Arabia includes keyboard cable 767823 211 Keyboard top cover with metallic finish for use only on computer models eguipped with an Intel processor in Hungary includes keyboard cable 767823 251 Keyboard top cover with metallic finish for use on all computer models in Russia includes keyboard cable 767823 261 Keyboard top cover with metallic finish for use only on computer models eguipped with an Intel processor in Bulgaria includes keyboard cable 767823 271 Keyboard top cover with metallic finish for use only on computer models eguipped with an Intel processor i
12. finish for use only on computer models equipped with an AMD processor in Latin America and North America Sequential part number listing 27 28 Spare part number 785448 001 Description Bottom cover in vibrant red finish for use only on computer models eguipped with an Intel Dual Band Wireless AC 3160 802 11ac 1x1 WiFi BT 4 0 Combo Adapter in Europe the Middle East and Africa 785449 001 Bottom cover in natural silver finish for use only on computer models equipped with an Intel Dual Band Wireless AC 3160 802 11ac 1x1 WiFi BT 4 0 Combo Adapter in Europe the Middle East and Africa 785450 001 Bottom cover in vibrant red finish for use only on computer models eguipped with an Intel Dual Band Wireless AC 3160 802 11ac 1x1 WiFi BT 4 0 Combo Adapter in Latin America and North America 785451 001 Bottom cover in natural silver finish for use only on computer models eguipped with an Intel Dual Band Wireless AC 3160 802 11ac 1x1 WiFi BT 4 0 Combo Adapter in Latin America and North America Chapter 3 Illustrated parts catalog 4 Removal and replacement preliminary reguirements Tools reguired You will need the following tools to complete the removal and replacement procedures e Flat bladed screw driver e Magnetic screw driver e Phillips PO screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and ass
13. from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy AN CAUTION To prevent damage to the tablet when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities AN CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from
14. solid state drives in the following configurations e 256 MB multi level cell MLC e 256 MB triple level cell TLC e 128 MB MIC e 128 MB TLC Computer models eguipped with an AMD processor x Computer models equipped with an Intel processor x Optical drive Audio and video 9 5 mm tray load SATA external USB DVD RW DL SuperMulti Drive Webcam HP TrueVision HD fixed no tilt with activity light 1280x720 by 30 frames per second Dual digital microphones with appropriate echo cancellation and noise suppression software Beats audio Two speakers Sensors Accelerometer eCompass Gyroscope 4 Category Ethernet Description Integrated 10 100 network interface card NIC Computer models equipped with an AMD processor x Computer models equipped with an Intel processor x Wireless Integrated wireless local area network WLAN options by way of wireless module One built in WLAN antenna in display assembly Support for the following WLAN modules Intel Dual Band Wireless AC 3160 802 1lac 1x1 WiFi BT 4 0 Combo Adapter e Qualcomm Atheros AR9565 802 11b g n 1x1 WiFi BT 4 0 Combo Adapter External media cards HP multiformat Micro Digital Media Reader Slot with push push technology Reads data from and writes data to digital memory cards such as Secure Digital SD Ports Chapter 1 Product descr
15. to access this path when you are ready to install the update E NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 5 From the Start screen type file and then select File Explorer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 64 Chapter 6 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To st
16. update AN CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord From the Start screen type hp support assistant and then select the HP Support Assistant app Click Updates and tune ups and then click Check for HP updates now Follow the on screen instructions At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need
17. 12 TouchPad 11 volume 13 Windows 7 c cables service considerations 29 caps lock light 10 chipset product description 1 components bottom 15 buttons 8 76 Index display 6 keys 9 leftside 12 lights 10 right side 14 speakers 8 TouchPad 11 computer major components 17 specifications 66 connectors service considerations 29 D display assembly spare part numbers 21 display back cover spare part numbers 22 26 Display Hinge Kit spare part number 22 26 53 display panel product description 2 removal 49 spare part number 21 27 51 display panel cable removal 52 spare part number 21 26 53 display exterior components 6 DVD RW Drive spare part number 22 23 E electrostatic discharge 30 equipment guidelines 32 esc key 9 Ethernet product description 4 external media cards product description 4 F fan removal 44 spare part number feet locations 33 spare part number 33 fnkey 9 18 26 44 G graphics product description 1 grounding guidelines 30 guidelines equipment 32 grounding 30 packaging 31 transporting 31 workstation 31 H hard drive product description 3 removal 39 spare part numbers 24 39 Hard Drive Hardware Kit spare part number 26 hard drive light 14 HDMI port 14 HDMI to VGA adapter spare part number 22 23 headphone jack 13 heat sink removal 59 spare part numbers 27 59 hinge removal 53 spare part number 22 26 53 19 23 19 26
18. 3 Illustrated parts catalog Spare part number Description 767820 501 System board equipped with an Intel Core i5 4210U 1 70 GHz SC turbo up to 2 70 GHz processor 1600 MHz FSB 3 00 MB L3 cache dual core 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes replacement thermal material 767822 001 System board equipped with an Intel Core i3 4030U 1 90 GHz processor 1600 MHz FSB 3 00 MB L3 cache dual core 15 W a graphics subsystem with UMA memory and a non Windows 8 operating system includes replacement thermal material 767822 501 System board equipped with an Intel Core i3 4030U 1 90 GHz processor 1600 MHz FSB 3 00 MB L3 cache dual core 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes replacement thermal material 767823 001 Keyboard top cover with metallic finish for use on all computer models in the United States includes keyboard cable 767823 031 Keyboard top cover with metallic finish for use on all computer models in the United Kingdom and Singapore includes keyboard cable 767823 041 Keyboard top cover with metallic finish for use on all computer models in Germany includes keyboard cable 767823 051 Keyboard top cover with metallic finish for use on all computer models in France includes keyboard cable 767823 061 Keyboard top cover with metallic finish for use only on computer models
19. 37 001 8 Display back cover In natural silver finish 768030 001 In vibrant red finish 768029 001 Miscellaneous parts 22 Component Spare part number AC adapter 65 W HP Smart adapter non PFC EM 3 wire 4 5 mm for use only on computer models 714657 001 eguipped with an Intel processor 45 W HP Smart adapter non PFC RC 3 wire 4 5 mm for use on all computer models 741727 001 HP 14 in value sleeve 781917 001 HP HDMI to VGA adapter 701943 001 HP synaptics active pen 773175 001 HP USB external DVD RW Drive 747080 001 Power cord 3 pin black 1 00 m For use on all computer models For use in Argentina 755530 D01 For use in Denmark 755530 081 For use in Europe 755530 021 For use in Italy 755530 061 For use in North America 755530 001 For use in Switzerland 755530 111 For use in the United Kingdom and Singapore 755530 031 For use only on computer models equipped with an Intel processor For use in Australia 755530 011 For use in India 755530 D61 For use in Israel 755530 BB1 Chapter 3 Illustrated parts catalog Component Spare part number For use in the People s Republic of China 755530 AA1 For use in South Africa 755530 AR1 For use in South Korea 755530 AD1 For use in Taiwan 755530 AB1 For use in Thailand 755530 201 Rubber Kit includes bottom cover screw covers computer feet and display bezel screw covers For use only on computer mod
20. 8 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions 72 Chapter 8 Backing up restoring and recovering 9 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the eguipment is purchased Power cord sets for use in other countries and regions must meet the reguirements of the country or region where the computer is used Requirements for all countries The following reguirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer
21. B external DVD RW Drive Sequential part number listing 23 24 Spare part number Description 752099 005 750 GB 5400 rpm SATA 7 0 mm hard drive does not include hard drive bracket or hard drive connector adapter NOTE The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit spare part number 768020 001 755530 001 Power cord for use on all computer models in North America 3 pin black 1 00 m 755530 011 Power cord for use only on computer models equipped with an Intel processor in Australia 3 pin black 1 00 m 755530 021 Power cord for use on all computer models in Europe 3 pin black 1 00 m 755530 031 Power cord for use on all computer models in the United Kingdom and Singapore 3 pin black 1 00 m 755530 061 Power cord for use on all computer models in Italy 3 pin black 1 00 m 755530 081 Power cord for use on all computer models in Denmark 3 pin black 1 00 m 755530 111 Power cord for use on all computer models in Switzerland 3 pin black 1 00 m 755530 201 Power cord for use only on computer models equipped with an Intel processor in Thailand 3 pin black 1 00 m 755530 AA 1 Power cord for use only on computer models equipped with an Intel processor in the People s Republic of China 3 pin black 1 00 m 755530 AB1 Power cord for use only on computer models equipped with an Intel processor in Taiwan 3 pin bla
22. HP Pavilion x360 Convertible PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2014 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are U S registered trademarks of Intel Corporation Microsoft and Windowsare U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2014 Document Part Number 763525 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See for hitp www microsoft com details Safety warning notice N WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the d
23. P Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 70 Chapter 8 Backing up restoring and recovering Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information and steps see Help and Support From the Start screen type help and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Im
24. Using the HP Recovery partition select models only ee 71 Using HP Recovery media to recover Louvre vatia tvghevaek kaenal 71 Changing the computer boot order visiicsasciinsneisniboaavinnneianiteesnccdendaaksdonatinwidw 71 Removing the HP Recovery partition select models only eeereennneeeni 72 9 Power cord sekregulremenis sasiscsicscises cissssisctaduesidecssieesessensscesbiaiseaceecicatisascenesdieenciaendines 73 Requirements for all countries tantras vaasi viskan namtar 73 Requirements for specific countries and regions neemteeeeeneneeeeeeneneeeeenanaeeeeenaeeeee 73 vii viii 1 Product description Category Product Name Description HP Pavilion x360 Convertible PC Computer models equipped with an AMD processor x Computer models equipped with an Intel processor x Processor e AMD A8 6410 2 00 GHz SC turbo up to 2 40 GHz processor 1600 MHz FSB 2 00 MB L2 cache quad core 15 W e AMD A6 6310 1 80 GHz SC turbo up to 2 40 GHz processor 1600 MHz FSB 2 00 MB L2 cache quad core 15 W x Chipset e Intel Core i5 4210U 1 70 GHz SC turbo up to 2 70 GHz processor 1600 MHz FSB 3 00 MB L3 cache dual core 15 W e Intel Core i3 4030U 1 90 GHz processor 1600 MHz FSB 3 00 MB L3 cache dual core 15 W AMD integrated soldered on circuit SOC fusion controller hub FCH I
25. Weight eguipped with hard drive 1 70 kg 3 75 lbs Weight eguipped with solid state drive 1 55 kg 3 42 lbs Input power Operating voltage and current 19 5 Vdc 2 31 A 45 W 19 5 V de 3 33 A 65 W select models only Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Chapter 7 Specifications 8 Backing up restoring and recovering This chapter provides information about the following processes Creating recovery media and backups Restoring and recovering your system Creating recovery media and backups 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized
26. age Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 70 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery partition select models only or use the HP Recovery media that you have created For more information see Recovering using HP Recovery Manager on page 70 If you have not already created recovery media see Creating HP Recovery media on page 68 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 70 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select models only on page 72 Restore and recovery 69 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition select models only If you have not already create
27. art HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 65 b Hard drive c BIOS When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions E NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device gt NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only 1 Go to http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 In the text box enter the product name and then click Go Sore Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment Of Click Download and then select Run Using HP PC Hardware Diagnostics UEFI 65 7 Specifications 66 Metric U S Tablet dimensions Width 33 32 cm 13 11 in Depth 22 44 cm 8 84 in Height front to rear 0 69 to 2 14 cm 0 27 to 0 84 in
28. ate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 34 5 Remove the battery see Battery on page 38 44 Chapter 5 Removal and replacement procedures Remove the fan 1 2 3 Disconnect the fan cable 1 from the system board Remove the two Phillips PM2 4x5 7 screws 2 that secure the fan to the bottom cover Remove the fan 3 Reverse this procedure to install the fan Speakers Description Spare part number Speakers include le
29. ay panel cable 2 from the left display hinge 50 Chapter 5 Removal and replacement procedures 10 Release the display TouchScreen cable 3 from the right display hinge 11 Remove the display panel The display panel is available using spare part number 768042 001 12 If it is necessary to replace the webcam microphone module AN CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel a Turn the display panel upside down with the bottom toward you b Detach the webcam microphone module 1 from the display back cover The webcam microphone module is attached to the display back cover with double sided adhesive Display assembly 51 c Disconnect the webcam microphone module cable 2 from the webcam microphone module d Remove the webcam microphone module The webcam microphone module is available using spare part number 768040 001 13 If it is necessary to replace the display panel cable AN CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel a Turn the display panel upside down with the bottom toward you Release the adhesive strip 1 that secures the display panel cable connector to the d
30. ck 1 00 m 755530 AD1 Power cord for use only on computer models equipped with an Intel processor in South Korea 3 pin black 1 00 m 755530 AR1 Power cord for use only on computer models equipped with an Intel processor in South Africa 3 pin black 1 00 m 755530 BB1 Power cord for use only on computer models equipped with an Intel processor in Israel 3 pin black 1 00 m 755530 D01 Power cord for use on all computer models in Argentina 3 pin black 1 00 m 755530 D61 Power cord for use only on computer models equipped with an Intel processor in India 3 pin black 1 00 m 761230 005 3 cell 43 WHr 2 83 AHr Li ion battery includes cable 762990 005 1 TB 5400 rpm SATA 7 0 mm hard drive does not include hard drive bracket or hard drive connector adapter NOTE The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit spare part number 768020 001 767763 001 128 GB SATA 3 multi level cell solid state drive for use only on computer models eguipped with an Intel processor 767764 001 128 GB SATA 3 triple level cell solid state drive for use only on computer models equipped with an Intel processor 767820 001 System board equipped with an Intel Core i5 4210U 1 70 GHz SC turbo up to 2 70 GHz processor 1600 MHz FSB 3 00 MB L3 cache dual core 15 W a graphics subsystem with UMA memory and a non Windows 8 operating system includes replacement thermal material Chapter
31. connect the display panel cable from the system board 2 Disconnect the WLAN antenna cables 2 from the terminals on the WLAN module Br NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 3 Release the ZIF connector 3 to which the display TouchScreen cable is attached and then disconnect the display TouchScreen cable from the system board 4 Release the display TouchScreen cable from the routing clip 4 built into the bottom cover 5 Remove the three Phillips PM2 5x5 7 screws 1 and the Phillips PM2 5x3 3 screw 2 that secure the display assembly to the bottom cover 48 Chapter 5 Removal and replacement procedures 6 Remove the display assembly 3 7 If it is necessary to replace the display panel or any of the display assembly internal components Remove the display bezel screw covers 1 The screw covers are included in the Rubber Kits spare part numbers 768019 001 for use only on computer models in natural silver finish and 768018 001 for use only on computer models in vibrant red finish Display assembly 49 b Remove the two Phillips PM1 9x3 0 screws 2 that secure the display panel to the display assembly ee ee ee ee 8 Release the top edge of the display panel 1 by pulling it away from the back cover 9 Release the displ
32. d recovery media see Creating HP Recovery media on page 68 Using HP Recovery media you can choose from one of the following recovery options e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Image Recovery select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery What you need to know 70 e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer e Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media on page 68 e To use the Factory Reset option you must use HP Recovery media If you have not already c
33. e RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used Chapter 9 Power cord set requirements 10 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 75 Index A AC adapter light 14 AC adapter spare part numbers 22 23 action keys 9 antenna location 6 removal 54 spare part number 21 26 55 Antenna Kit spare part number 21 26 55 audio product description 3 audio in jack 13 audio out jack 13 audio USB board removal 43 spare part number 19 26 43 B battery removal 38 spare part number 19 24 38 bottom components 15 bottom cover spare part numbers 20 26 27 28 buttons components 8 power 8
34. e ZIF connector 2 to which the hard drive cable is attached and then disconnect the hard drive cable from the system board Disconnect the power connector cable 3 from the system board System board 57 4 Remove the six Phillips PM2 4x5 7 screws 4 that secure the system board to the bottom cover 5 Flex the left side of the bottom cover 1 until the heat sink has clearance for release 6 Lift the left side of the heat sink 2 and system board until it rests at an angle 7 Remove the heat sink 3 and system board by sliding them up and to the left at an angle Reverse this procedure to install the system board 58 Chapter 5 Removal and replacement procedures Heat sink NOTE The heat sink spare part kit includes replacement thermal material and 4 captive screws secured by C clips Description Spare part number For use only on computer models equipped with an AMD processor 769236 001 For use only on computer models equipped with an Intel processor 768022 001 Before removing the heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the
35. e number of blank DVD discs that will be required e To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to hitp www hp com support select your country or region and follow the on screen instructions If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub e Be sure that the computer is connected to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e f necessary you can exit the program before you have finished creating all of the recovery DVDs H
36. e only on computer models equipped with a Qualcomm Atheros AR9565 802 11b g n 1x1 WiFi BT 4 0 Combo Adapter in North America and Latin America 768016 001 Bottom cover in natural silver finish for use only on computer models equipped with a Qualcomm Atheros AR9565 802 11b g n 1x1 WiFi BT 4 0 Combo Adapter in North America and Latin America 768018 001 Rubber Kit for use only on computer models in vibrant red finish 768019 001 Rubber Kit for use only on computer models in natural silver finish 768020 001 Hard Drive Hardware Kit includes hard drive bracket and hard drive connector adapter 768021 001 Fan includes cable 768022 001 Heat sink for use only on computer models equipped with an Intel processor includes replacement thermal material and 4 captive screws secured by C clips 768024 001 Speaker includes left and right speakers and cables 768029 001 Display back cover in vibrant red finish 768030 001 Display back cover in vibrant natural silver 768031 001 Display panel cable 768033 001 Antenna Kit includes wireless antenna cables and transceivers 768036 001 Display Hinge Kit includes left and right display hinges 768037 001 Display hinge cover in vibrant red finish includes left and right display hinge covers 768038 001 Display hinge cover in natural silver finish includes left and right display hinge covers Chapter 3 Illustrated parts catalog Spare part number Description
37. e unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the keyboard top cover see Keyboard top cover on page 34 and then remove the following components Battery see Battery on page 38 WLAN module see WLAN module on page 41 Fan see Fan on page 44 Audio USB board see Audio USB board on page 43 Speakers see Speakers on page 45 Display assembly see Display assembly on page 47 System board see System board on page 56 Remove the memory module 1 2 Turn the system board upside down with the front toward you Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up Memory module 61 3 Remove the memory module 2 by pulling it away from the slot at an angle FO ow 4 Reverse this procedure to install a memory module 62 Chapter 5 Removal and replacement procedures 6 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and prin
38. elease the power connector 2 from the retention clips built into the bottom cover 3 Remove the power connector cable Reverse this procedure to install the power connector cable System board Description Spare part number Equipped with an AMD A8 6410 2 00 GHz SC turbo up to 2 40 GHz processor 1600 MHz 769075 501 FSB 2 00 MB L2 cache quad core 15 W and the Windows 8 Standard operating system Equipped with an AMD A8 6410 2 00 GHz SC turbo up to 2 40 GHz processor 1600 MHz 769075 001 FSB 2 00 MB L2 cache quad core 15 W and a non Windows 8 Standard operating system Equipped with an AMD A6 6310 1 80 GHz SC turbo up to 2 40 GHz processor 1600 MHz 769076 501 FSB 2 00 MB L2 cache quad core 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system Equipped with an AMD A6 6310 1 80 GHz SC turbo up to 2 40 GHz processor 1600 MHz 769076 001 FSB 2 00 MB L2 cache quad core 15 W a graphics subsystem with UMA memory and a non Windows 8 operating system Equipped with an Intel Core i5 4210U 1 70 GHz SC turbo up to 2 70 GHz processor 1600 767820 501 MHz FSB 3 00 MB L3 cache dual core 15 W and the Windows 8 Standard operating system Equipped with an Intel Core i5 4210U 1 70 GHz SC turbo up to 2 70 GHz processor 1600 767820 001 MHz FSB 3 00 MB L3 cache dual core 15 W and a non Windows 8 operating system Equipped with an Intel Core i3 4030U 1 90 GHz process
39. els in natural silver finish 768019 001 For use only on computer models in vibrant red finish 768018 001 Screw Kit 768041 001 Sequential part number listing Spare part number Description 683802 006 500 GB 5400 rpm SATA 7 0 mm hard drive does not include hard drive bracket or hard drive connector adapter NOTE The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit spare part number 768020 001 691739 005 2 GB memory module PCL3 12800 1600 MHz 691740 005 4 GB memory module PCL3 12800 1600 MHz 693374 005 8 GB memory module PCL3 12800 1600 MHz 701943 001 HP HDMIto VGA adapter 710662 005 Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi Bluetooth 4 0 Combo Adapter for use only on computer models equipped with an Intel processor 714657 001 65 W HP Smart adapter for use only on computer models equipped with an Intel processor non PFC EM 3 wire 4 5 mm 732000 005 500 GB 5400 rpm SATA Hybrid 8 GB 7 0 mm hard drive does not include hard drive bracket or hard drive connector adapter NOTE The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit spare part number 768020 001 733476 005 Qualcomm Atheros AR9565 802 11 bgn 1x1 WiFi Bluetooth 4 0 Combo Adapter for use on all computer models 741727 001 45 W HP Smart adapter non PFC RC 3 wire 4 5 mm for use on all computer models 747080 001 HP US
40. embly procedures E NOTE As you remove each subassembly from the tablet place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts AN CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors AN CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Tools required 29 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity
41. er in Europe the Middle East and Africa In vibrant red finish for use only on computer models equipped with a Qualcomm 768015 001 Atheros AR9565 802 11b g n 1x1 WiFi BT 4 0 Combo Adapter in Latin America and North America Rubber Kit not illustrated includes bottom cover screw covers computer feet and display bezel screw covers 20 Chapter 3 Illustrated parts catalog Item Component Spare part number For use only on computer models in natural silver finish 768019 001 For use only on computer models in vibrant red finish 768018 001 Display assembly components Item Description Spare part number 1 Display bezel screw covers The display bezel screw covers are included in the Rubber Kits spare part numbers 768019 001 for use only on computer models in natural silver finish and 768018 001 for use only on computer models in vibrant red finish 2 Display panel 13 3 in AG HD WLED TouchScreen includes display bezel 768042 001 3 Display panel cable 768031 001 4 Webcam microphone module includes double sided adhesive 768040 001 5 Antenna Kit includes wireless antenna cables and transceivers 768033 001 Display assembly components 21 Item Description Spare part number 6 Display Hinge Kit includes left and right display hinges 768036 001 7 Display hinge covers includes left and right display hinge covers In natural silver finish 768038 001 In vibrant red finish 7680
42. er sound is on 10 Chapter 2 External component identification TouchPad A KAN KA KA KA KA KI Item Component Description 1 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse TouchPad 11 Left side 12 Item Component 1 Power button Description e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications 2 Vents 2 3 USB 2 0 port Chapter 2 External component identification Enable airflow to cool internal compo
43. essors 1 product name 1 security 5 sensors 3 serviceability 5 video 3 wireless 4 product name 1 R removal replacement procedures 33 right side components 14 RJ 45 jack status lights 14 Rubker Kit spare part numbers 20 23 26 S Screw Kit spare part number 23 27 security cable slot 14 security product description 5 sensors product description 3 service considerations cables 29 connectors 29 plastic parts 29 serviceability product description 5 sleeve spare part number 22 27 Solid state Drive Hardware Kit spare part number 27 solid state drive spare part numbers 24 27 speakers components 8 location 8 15 removal 45 spare part number 20 26 45 system board removal 56 spare part numbers 24 25 27 56 T tools required 29 TouchPad removal 37 spare part numbers 37 TouchPad button 11 TouchPad components 11 18 27 Index 77 TouchPad zone 11 transporting guidelines 31 U USB 2 0 port 12 USB 3 0 port 14 v vents 12 15 video product description 3 volume button 13 W webcam light 6 webcam location 6 webcam microphone module removal 51 spare partnumber 21 27 52 Windows button 7 Windows key 9 wireless antenna location 6 removal 54 spare partnumber 21 26 55 wireless product description 4 WLAN module removal 41 spare part numbers 19 23 Al workstation guidelines 31 78 Index
44. et 17 Display assembly components ss tnicaasacisiwtanbdniceqnsieam shes kaklema kuva kaka 21 Miscellaneous parts a aalavtaaanimasmsdkaidma uk ilmuma M dmuasmiu 22 Sequential part number listing scrsaxcshuss nanadicoanenondeattnitedaedraceabheneipandanederedtenontunuiiseagicidengeiadedieds 23 4 Removal and replacement preliminary requirements esssesssseesosssoosssossssossssossseosssoosss 29 Tools reguired erent tne i E E E E E E a EE 29 Service considerdhOnS mental E a 29 Pashe Pans misasi mid a eaa A E E 29 Cabl s and connectors s rino ane E AiE aE E EEE 29 Grounding guidelines e maamuna muu 30 Electrostatic discharge damage sivivescacendsceuitvcsssoieesanivnacavactesanardonsannamiaaaaadeniven 30 Packaging and transporting guidelines 0 eveeeeeeeneeeeeeeea 31 Workstation guidelines ausammas 31 5 Removal and replacement procedures ccsscccssccsssccssscccescccessccescccescccsssccessccsssccesceees 33 ip a aaa aaa aaa Ka EA 33 vi Keyboard top cover is ait aknaid nm manada alake 34 Iotenidea mas medal mamma tamm dm ads sa E O E aada mums 37 Battery Laasik e aka E SE kaa aka vaaata knd E A A E 38 ask AM M 39 WIAN modules arar a E aaa alama aaa 41 Audio USB board ccccccseecccceeeecceceecccuceecccuceceescecccuucececuueececseeeecsecececaucececeeessauceectaeeeeasaeseaes 43 fh aa aaa aa lama lini 44 pedkerS lna aa at a aina m M aaa aaa 45 Power 21701 2108 AIL epi EA SSSR TUE
45. evice directly on your lap or obstruct the device air vents Use the device only on a hard flat surtace Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Eguipment IEC 60950 iv Safety warning notice Table of contents 1 Braduct description ausuumsmasninasunnammuuausak saadmamkasnens 1 2 External component identification e0neeooooooeooosoeoosasoenaseooaseooaas oonas oonase oon seoonsee ena 6 Display karma tte ki e n e E ii olnuid ie ist kaa 6 Buifons and speakers SMUUL AS AM a aE Aa EE E ES 8 KEYS penenie EEEE E EEE EEEE EE EE NaS 9 lighis sini genoee oie ai da tanh bie psi E EE OE E E AES kehana 10 Touch dega la a a a E lama 11 daa aa aaa aaa aaa aaa aaa a a pune 12 RIGA AE ratastel ena E E E E aaa 14 Kelam tamme lesimmias ammu muusa maakas 15 gt lhrated parts ealalog ussikeel naisena a 16 Locating the serial number product number and model number mteemmreeeneneeeee 16 Computer major components 00renrenenennenenenneneneneeeneeeeeeneeeena manna nen enneneneeeeeee
46. ft and right speakers and cables 768024 001 Before removing the speakers follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the keyboard top cover see Keyboard top cover on page 34 Remove the battery see Battery on page 38 Remove the audio USB board see Audio USB board on page 43 Speakers 45 Remove the speakers 1 Remove the two Phillips PM2 4x3 7 screws 1 that secure the speakers to the bottom cover 2 Release the speakers cables from the retention clips 2 built into the bottom cover 3 Remove the speakers 3 Reverse this procedure to install the speakers Power button board Description Spare part number Power button board includes cable 768009 001 Before removing the power button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unpl
47. io jack cable and USB port 768011 001 8 Memory modules 2 PCL3 12800 1600 MHz 8 GB 693374 005 4 GB 691740 005 2 GB 691739 005 9 Battery 3 cell 43 WHr 2 83 AHr Li ion includes cable 761230 005 10 WLAN module Intel Dual Band Wireless AC 3160 802 11ac 1x1 WiFi BT 4 0 Combo Adapter for 710662 005 use only on computer models eguipped with an Intel processor Qualcomm Atheros AR9565 802 11b g n 1x1 WiFi BT 4 0 Combo Adapter for 733476 005 use on all computer models 11 Hard drive SATA 7 0 mm does not include hard drive bracket or hard drive connector adapter NOTE The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit spare part number 783027 001 1 TB 5400 rpm 762990 005 Computer major components 19 Item Component Spare part number 750 GB 5400 rpm 752099 005 500 GB 5400 rpm 683802 006 500 GB 5400 rpm Hybrid 8 GB 732000 005 12 Power connector cable 768012 001 13 Speakers includes left and right speakers and cables 768024 001 14 Power button board includes cable 768009 001 15 Bottom cover For use only on computer models equipped with an AMD processor In natural silver finish for use in Europe the Middle East and Africa 784138 001 In natural silver finish for use in Latin America and North America 784139 001 In vibrant red finish for use in Europe the Middle East and Africa 784136 001 In vib
48. iption AC adapter HP Smart plug 4 5mm barrel Audio one combo audio out headphone audio in microphone jack supports jack auto detection High definition multimedia interface HDMI v 1 4 supporting up to 1080p 1920x1080 at 60 Hz RJ45 Ethernet USB 3 0 2 USB 2 0 Category Keyboard pointing devices Description Full size textured chiclet style keyboard Touchpad requirements e Clickpad with image sensor e Taps enabled as default e Multi touch gestures enabled e Ability to turn on and off e Support for Microsoft Windows 8 1 modern TouchPad gestures e Support for PS 2 SMBus e Default on for 2 finger scroll and pinch Computer models equipped with an AMD processor x Computer models equipped with an Intel processor x Power requirements Security Support for 65 W HP Smart adapter non PFC EM 3 wire 4 5 mm and 45 W HP Smart adapter non PFC RC 3 wire 4 5 mm AC adapters Support for a 3 cell 43 WHr 2 83 AHr Li ion battery includes cable Support for security cable lock Support for Trust Platfom Module TPM Operating system Microsoft Windows 8 1 Standard Serviceability End user replaceable parts AC adapter 2 External component identification Display Item Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs 2 Internal microphones 2 Record sound
49. isplay panel c Disconnect the display panel cable 2 from the display panel d Release the display panel cable from the retention clips 3 and channel built into the display back cover 52 Chapter 5 Removal and replacement procedures e Remove the display panel cable 4 The display panel cable is available using spare part number 768031 001 14 If it is necessary to replace the display hinges a Remove the Phillips PM1 9x2 7 screws 1 that secure the display hinges to the display back cover b Remove the three Phillips PM2 4x4 7 screws 2 that secure the display hinges to the display back cover c Remove the display hinges 3 The display hinges are included in the Display Hinge Kit spare part number 768036 001 NO ee ee 5 KC Display assembly 53 15 If it is necessary to replace the display hinge covers a Remove the Phillips PM1 9x5 5 screw 1 that secures the display hinge cover to the display hinge b Remove the display hinge cover 2 The display hinge covers are available using spare part numbers 768038 001 in natural silver finish and 768037 001 in vibrant red finish 16 If it is necessary to replace the WLAN antenna cables and transceivers a Release the shielding material 1 that secures the WLAN antenna cables to the display back cover b Release the shielding tape 2 that secures the WLAN antenna cables to the display back cover c Detach the WLAN antenna tran
50. k up all personal files 2 Insert the HP Recovery media that you created and then restart the computer Er NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 71 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Restore and recovery 71 Removing the HP Recovery partition select models only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space i IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media on page 6
51. keyboard top cover see Keyboard top cover on page 34 and then remove the following components Battery see Battery on page 38 b WLAN module see WLAN module on page 41 c Fan see Fan on page 44 d Audio USB board see Audio USB board on page 43 e Speakers see Speakers on page 45 f Display assembly see Display assembly on page 47 g System board see System board on page 56 Remove the heat sink 1 Turn the system board upside down with the front toward you 2 Loosen the four captive screws 1 that secure the heat sink to the system board NOTE Due to the adhesive quality of the thermal material located between the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it Heat sink 59 3 Remove the heat sink 2 fey NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to install the heat sink 60 Chapter 5 Removal and replacement procedures Memory module Description Spare part number 8 GB PCL3 12800 1600 MHz 693374 005 4 GB PCL3 12800 1600 MHz 691740 005 2 GB PCL3 12800 1600 MHz 691739 005 Before removing the memory module follow these steps 1 Shut down the computer If you ar
52. n Romania includes keyboard cable 767823 A41 Keyboard top cover with metallic finish for use only on computer models eguipped with an Intel processor in Belgium includes keyboard cable Sequential part number listing 25 26 Spare part number Description 767823 B31 Keyboard top cover with metallic finish for use on all computer models in the Netherlands includes keyboard cable 767823 BA1 Keyboard top cover with metallic finish for use only on computer models equipped with an Intel processor in Slovenia includes keyboard cable 767823 BB1 Keyboard top cover with metallic finish for use only on computer models eguipped with an Intel processor in Israel includes keyboard cable 767823 BG1 Keyboard top cover with metallic finish for use on all computer models in Switzerland includes keyboard cable 767823 DB1 Keyboard top cover with metallic finish for use on all computer models in Canada includes keyboard cable 767823 DH1 Keyboard top cover with metallic finish for use on all computer models in Denmark Finland and Norway includes keyboard cable 767823 FL1 Keyboard top cover with metallic finish for use on all computer models in the Czech Republic and Slovakia includes keyboard cable 768009 001 Power button board includes cable 768011 001 Audio USB board includes cable 76801 2 001 Power connector cable 768015 001 Bottom cover in vibrant red finish for us
53. nents NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Item Component Description 4 Audio out headphone Audio in Connects optional powered stereo speakers headphones microphone jack earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 5 Volume button Controls speaker volume To decrease speaker volume press the edge of the button To increase speaker volume press the edge of the button Left side 13 Right side Item Component Description 1 Hard drive light e Blinking white The hard drive is being
54. nt information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer feet The computer feet are adhesive backed rubber pads There are 2 rubber feet that attach to the bottom cover in the locations illustrated below The feet are included in the Rubber Kits spare part numbers 768019 001 for use on computers in natural silver finish and 768018 001 for use on computers in vibrant red finish is il Computer feet 33 Keyboard top cover 34 For use in country or region Spare part number For use in country or region Spare part number For use on all computer models For use in Canada 767823 DB1 For use in the Netherlands 767823 B31 For use in the Czech Republic 767823 FL1 For use in Russia 767823 251 and Slovakia For use in Denmark Finland 767823 DH1 For use in Spain 767823 071 and Norway For use in France 767823 051 For use in Switzerland 767823 BG1 For use in Germany 767823 041 For use in the United Kingdom 767823 031 and Singapore For use in Latin America 767823 161 For use in the United States 767823 001 For use only on computer models equipped with an For use in Italy 767823 061 Intel processor For use in Belgium 767823 A41 For use in Portugal 767823 131 For use in Bulgaria 767823 261 For use in Romania 767823 271 For use in Greece 767823 151 For use in Saudi Arabia 767823
55. ntel integrated SOC FCH Graphics Internal Graphics AMD Radeon R5 Graphics on computer models equipped with an AMD A8 6410 processor AMD Radeon R4 Graphics on computer models equipped with an AMD A6 6310 processor Support for DX11 HD decode and HDMI 2 Category Graphics continued Description Internal Graphics Intel HD Graphics 4400 Support for DX11 HD decode and HDMI Computer models eguipped with an AMD processor Computer models eguipped with an Intel processor x Panel 13 3 in 1368x768 AntiGlare high definition HD light emitting diode LED low voltage differntial signalling LVDS WUXGA TouchScreen with flush glass and MultiTouch enabled 16 9 ultra wide aspect ratio typical brightness 200 nits ultraslim 2 5 mm Memory 2 SODIMM slots DDR3L 1 600MHz Support for DDR3L 1600MHz Support for dual channel Supports up to 8096 MB maximum on board system memory Chapter 1 Product description Category Hard drive Description Support for 6 35 cm 2 5 in hard drives in 7 2 mm 28 in and 7 0 mm 28 in thicknesses Support for Accelerometer hard drive protection Support for the following single hard drive configurations e 1 TB 5400 rpm 7 2 mm e 750 GB 5400 rpm 7 2 mm e 500 GB 5400 rpm 7 0 mm Support for 500 GB 5400 rpm 7 0 mm 8 GB NAND Hybrid hard drive Support for M2 SATA 3 next generation form factor NGFF
56. omputer models For use in Canada 767823 DB1 For use in the Czech Republic and Slovakia 767823 FL1 For use in Denmark Finland and Norway 767823 DH1 For use in France 767823 051 For use in Germany 767823 041 For use in Latin America 767823 161 For use in the Netherlands 767823 B31 For use in Russia 767823 251 For use in Spain 767823 071 For use in Switzerland 767823 BG1 For use in the United Kingdom and Singapore 767823 031 For use in the United States 767823 001 For use only on computer models eguipped with an Intel processor For use in Belgium 767823 A41 For use in Bulgaria 767823 261 For use in Greece 767823 151 For use in Hungary 767823 211 For use in Israel 767823 BB1 For use in Italy 767823 061 For use in Portugal 767823 131 For use in Romania 767823 271 For use in Saudi Arabia 767823 171 For use in Slovenia 767823 BA1 For use in Turkey 767823 141 4 Fan includes cable 768021 001 5 System board includes a graphics subsystem with UMA memory and replacement thermal material 18 Chapter 3 Illustrated parts catalog Item Component Spare part number Equipped with an AMD A8 6410 2 00 GHz SC turbo up to 2 40 GHz processor 769075 501 1600 MHz FSB 2 00 MB L2 cache quad core 15 W and the Windows 8 Standard operating system Equipped with an AMD A8 6410 2 00 GHz SC turbo up to 2 40 GHz processor 769075 001 1600 MHz FSB 2 00 MB L2 cache quad core 15
57. or 1600 MHz FSB 3 00 MB L3 cache 767822 501 dual core 15 W and the Windows 8 Standard operating system Equipped with an Intel Core i3 4030U 1 90 GHz processor 1600 MHz FSB 3 00 MB L3 cache 767822 001 dual core 15 W and a non Windows 8 operating system 56 Chapter 5 Removal and replacement procedures Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the keyboard top cover see Keyboard top cover on page 34 and then remove the following components a Battery see Battery on page 38 b WLAN module see WLAN module on page 41 c Fan see Fan on page 44 d Audio USB board see Audio USB board on page 43 When replacing the system board be sure that the heat sink see Heat sink on page 59 and the memory modules see Memory module on page 61 are removed from the defective system board and installed on the replacement system board Remove the system board 1 Release the ZIF connector 1 to which the power button board cable is attached and then disconnect the power button board cable from the system board Release th
58. ostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 32 Chapter 4 Removal and replacement preliminary requirements 5 Removal and replacement procedures NOTE This chapter provides removal and replacement procedures for Authorized Service Provider only components Components described in this chapter should only be accessed by an authorized service provider Accessing these components can damage the computer or void the warranty There are as many as 52 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement NOTE HP continually improves and changes product parts For complete and curre
59. ove the two PM2 4x5 7 screws 4 that secure the battery to the bottom cover 5 Lift the right side of the battery 5 until it rests at an angle 6 Remove the battery 6 by sliding it up and to the right Reverse this procedure to install the battery Hard drive NOTE The hard drive spare kit does not include the hard drive bracket or hard drive connector adapter The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit spare part number 768020 001 Description Spare part number 1 TB 5400 rpm 762990 005 750 GB 5400 rpm 752099 005 500 GB 5400 rpm 683802 006 500 GB 5400 rpm Hybrid 8 GB 732000 005 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer Hard drive 39 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 34 5 Disconnect the battery cable from the system board see Battery on page 38 Remove the hard drive 1 Release the ZIF connector 1 to which the hard drive cable is attached and then disconnect the hard drive cable from the system board 2 Remove the
60. port 768011 001 Before removing the audio USB board follow these steps 1 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the keyboard top cover see Keyboard top cover on page 34 Disconnect the battery cable from the system board see Battery on page 38 Remove the audio USB board 1 Release the ZIF connector 1 to which the audio USB board cable is attached and then disconnect the audio USB board cable from the system board Detach the audio USB board cable 2 from the battery The audio USB board cable is attached to the battery with double sided adhesive Disconnect the speaker cable 3 from the audio USB board Remove the Phillips PM2 4x3 7 screw 4 that secures the audio USB board to the bottom cover Lift the right edge of the audio USB board 5 and swing it up until it rests at an angle Audio USB board 43 Fan 6 Remove the audio USB board 6 by sliding it up and to the right at an angle ANN RAMADA Reverse this procedure to install the audio USB board Description Spare part number Fan includes cable 768021 001 NOTE To properly ventil
61. rant red finish for use in Latin America and North America 784137 001 For use only on computer models equipped with an Intel processor In natural silver finish for use only on computer models equipped with an Intel Dual 785449 001 Band Wireless AC 3160 802 11ac 1x1 WiFi BT 4 0 Combo Adapter in Europe the Middle East and Africa In natural silver finish for use only on computer models eguipped with an Intel Dual 785451 001 Band Wireless AC 3160 802 11ac 1x1 WiFi BT 4 0 Combo Adapter in Latin America and North America In natural silver finish for use only on computer models equipped with a Qualcomm 784130 001 Atheros AR9565 802 11b g n 1x1 WiFi BT 4 0 Combo Adapter in Europe the Middle East and Africa In natural silver finish for use only on computer models equipped with a Qualcomm 768016 001 Atheros AR9565 802 11b g n 1x1 WiFi BT 4 0 Combo Adapter in Latin America and North America In vibrant red finish for use only on computer models equipped with an Intel Dual Band 785448 001 Wireless AC 3160 802 11ac 1x1 WiFi BT 4 0 Combo Adapter in Europe the Middle East and Africa In vibrant red finish for use only on computer models equipped with an Intel Dual Band 785450 001 Wireless AC 3160 802 1 lac 1x1 WiFi BT 4 0 Combo Adapter in Latin America and North America In vibrant red finish for use only on computer models equipped with a Qualcomm 784129 001 Atheros AR9565 802 11b g n 1x1 WiFi BT 4 0 Combo Adapt
62. reated recovery media see Creating HP Recovery media on page 68 e Ifthe HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to hitp www hp com support select your country or region and follow the on screen instructions iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Chapter 8 Backing up restoring and recovering Using the HP Recovery partition select models only The HP Recovery partition select models only allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used ifthe hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible bac
63. rs and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Grounding guidelines 31 Eguipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electr
64. s PM1 9x2 4 broad head screws 1 that secure the TouchPad to the keyboard top cover NOTE When removing the TouchPad make sure the cable is released through the opening 2 in the keyboard top cover TouchPad 37 3 Remove the TouchPad and cable 3 by releasing them from the top surface of the keyboard top cover 4 Remove the TouchPad Reverse this procedure to install the TouchPad Battery Description Spare part number Battery 3 cell 43 WHr 2 83 AHr Li ion includes cable 761230 005 Before removing the battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 34 Remove the battery 1 Disconnect the battery cable 1 from the system board 2 Release the ZIF connector 2 to which the audio USB board cable is attached and then disconnect the audio USB board cable from the system board 38 Chapter 5 Removal and replacement procedures 3 Detach the audio USB board cable 3 from the battery The audio USB board cable is attached to the battery with double sided adhesive 4 Rem
65. sceivers 3 from the display back cover The WLAN antenna transceivers are attached to the display back cover with double sided adhesive 54 Chapter 5 Removal and replacement procedures d Release the WLAN antenna cables from the retention clips 4 and channels built into the top edge and right side of the display back cover e Remove the WLAN antenna cables and transceivers The WLAN antenna cables and transceivers are included in the Antenna Kit spare part number 768033 001 Reverse this procedure to reassemble and install the display assembly Power connector cable Description Spare part number Power connector cable 768012 001 Before removing the power connector cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 34 5 Disconnect the battery cable from the system board see Battery on page 38 6 Remove the display assembly see Display assembly on page 47 Power connector cable 55 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 R
66. se only on computer models equipped with an AMD processor includes cable 774545 001 Solid state Drive Hardware Kit for use only on computer models equipped with an Intel processor 781917 001 HP 14 in value sleeve 781942 001 256 GB SATA 3 multi level cell solid state drive for use only on computer models equipped with an Intel processor 781943 001 256 GB SATA 3 triple level cell solid state drive for use only on computer models equipped with an Intel processor 783028 001 TouchPad for use only on computer models equipped with an Intel processor includes cable 784129 001 Bottom cover in vibrant red finish for use only on computer models equipped with a Qualcomm Atheros AR9565 802 11b g n 1x1 WiFi BT 4 0 Combo Adapter in Europe the Middle East and Africa 784130 001 Bottom cover in natural silver finish for use only on computer models equipped with a Qualcomm Atheros AR9565 802 11b g n 1x1 WiFi BT 4 0 Combo Adapter in Europe the Middle East and Africa 784136 001 Bottom cover in vibrant red finish for use only on computer models equipped with an AMD processor in Europe the Middle East and Africa 784137 001 Bottom cover in vibrant red finish for use only on computer models equipped with an AMD processor in Latin America and North America 784138 001 Bottom cover in natural silver finish for use only on computer models equipped with an AMD processor in Europe the Middle East and Africa 784139 001 Bottom cover in natural silver
67. tarts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Speakers 2 Produce sound Bottom 15 16 3 Illustrated parts catalog oy NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Locating the serial number product number and model number The product name 1 serial number 2 product number 3 warranty information 4 and model name 5 are located on the bottom of the computer You may need this information when you travel internationally or when you contact support 7 Serial XXXXXXXX IOON ETN MTT G Wore a a A Warranty Model XXXXXXX Chapter 3 Illustrated parts catalog Computer major components Computer major components 17 Item Component Spare part number 1 Display assembly The display assembly is spared at the subcomponent level only For more display assembly spare part information see Display assembly components on page 21 2 TouchPad includes cable For use only on computer models eguipped with an AMD processor 774393 001 For use only on computer models eguipped with an Intel processor 783028 001 3 Keyboard top cover includes keyboard cable For use on all c
68. tem 2 Disconnect all external devices connected to the computer WLAN module 41 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 34 5 Disconnect the battery cable from the system board see Battery on page 38 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 2 Remove the Phillips PM2 4x3 8 screw 2 that secures the WLAN module to the bottom cover The WLAN module tilts up 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle E NOTE WLAN modules are designed with a notch 4 to prevent incorrect insertion of the WLAN module into the WLAN module slot oy NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration 42 Chapter 5 Removal and replacement procedures Reverse this procedure to install the WLAN module Audio USB board Description Spare part number Audio USB board includes audio jack cable and USB
69. ter Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 E NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 63 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 Select Yes Starting Setup Utility BIOS 63 Downloading a BIOS
70. two PM2 4x3 8 screws 2 that secure the hard drive to the bottom cover 3 Remove the hard drive 3 4 If it is necessary to replace the hard drive bracket release the sides 1 of the bracket from the hard drive and then lift the bracket straight up 2 and remove the bracket from the hard drive AO Chapter 5 Removal and replacement procedures 5 If it is necessary to replace the hard drive connector adapter slide the adapter 3 off of the front end of the hard drive Reverse this procedure to reassemble and install the hard drive WLAN module Description Spare part number Qualcomm Atheros AR9565 802 11b g n 1x1 WiFi BT 4 0 Combo Adapter for use on all 733476 005 computer models Intel Dual Band Wireless AC 3160 802 1 1ac 1x1 WiFi BT 4 0 Combo Adapter for use only on 710662 005 computer models equipped with an Intel processor AN CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating sys
71. ugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 34 Remove the battery see Battery on page 38 46 Chapter 5 Removal and replacement procedures Remove the power button board 1 Release the ZIF connector 1 to which the power button board cable is attached and then disconnect the power button board cable from the system board Remove the Phillips PM2 4x3 7 screw 2 that secures the power button board to the bottom cover Remove the power button board 3 and cable Reverse this procedure to install the power button board Display assembly E NOTE The display assembly is spared at the subcomponent level only For display assembly spare part information see the individual removal subsections Before removing the display assembly follow these steps 1 rpe Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the keyboard top cover see Keyboard top cover on page 34 Disconnect the battery cable from the system board see Battery on page 38 Display assembly 47 Remove the display assembly 1 Release the ZIF connector 1 to which the display panel cable is attached and then dis
72. ved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications 2 Speakers 2 Chapter 2 External component identification Produce sound Item Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the b key or the esc key 3 Windows key Returns you fo the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions Keys 9 Lights Item Component Description 1 Power light e On The computer is on e Blinking The computer is in the Sleep state a powersaving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light e Amber Computer sound is off e Off Comput
73. ver to the system board that can be damaged if too much separation is achieved 8 Lift the front edge 1 of the keyboard top cover until it 2 separates from the bottom cover 9 Release the zero insertion force ZIF connector 1 to which the TouchPad cable is attached and then disconnect the TouchPad cable from the system board 10 Release the ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable from the system board 11 Remove the keyboard top cover Reverse this procedure to install the keyboard top cover 36 Chapter 5 Removal and replacement procedures TouchPad E NOTE The TouchPad spare part kit includes the TouchPad cable Description Spare part number For use only on computer models eguipped with an AMD processor 774393 001 For use only on computer models eguipped with an Intel processor 783028 001 Before removing the TouchPad follow these steps 1 2 3 4 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the keyboard top cover see Keyboard top cover on page 34 Remove the TouchPad 1 2 Turn the keyboard top cover upside down with the front toward you Remove the two Philllip

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