HP OPENVIEW J5119-90007 User's Manual
Contents
1. the topology GUI in several ways from the OVO GUI e From the Actions Telco iNOC menu click Launch NT GUI or Launch UX GUI e In the scoping area double click on Applications Telco iNOC gt Launch NT GUI or Launch UX GUI Once you have started the topology GUI you can select a message in the OVO GUI message browser and access more information about that message through the topology GUI To access information about a message that is presented in the OVO message browser in the topology GUI 1 Select a message in the OVO GUI message browser 2 Select one of the following menu items from the Actions Telco iNOC menu e Highlight in Map e Show Problem e Show Problem History Chapier 1 13 Introduction to HP OpenView Service Assurance for Communication Networks Using HP OpenView Operations Features Alternatively in the scoping pane you can double click on Applications Telco iNOC gt Highlight in Map Show Problem or Show Problem History 14 Chapter 1 Introduction to HP OpenView Service Assurance for Communication Networks Relationship Between Messages and Problems Relationship Between Messages and Problems The OVO message browser and the topology GUI problems presenter contain similar information for managing telecom equipment Each telecom message received by the OV Telecom Extensions for OV Operations is correlated to a problem in the OV Topology Server and each problem generated by the OV Topology Server c2. Click Details or from the pop up menu double click the Problem Condition ID Then select the Annotation tab 16 Chapter 1 Introduction to HP OpenView Service Assurance for Communication Networks Mapping of Tasks in the Topology GUI and the OVO GUI Task Steps in OVO GUI Steps in Topology GUI View problem history Select the problem in the message browser Click Applications Telco iNOC Show Problem History in the Scoping pane or click Telco iNOC View Problem History from the Actions menu Select the problem in the problems presenter Click History Locate a problem on the map Select the problem in the message browser Click Applications Telco iNOC gt Highlight in Map in the Scoping pane or click Telco iNOC Highlight in Map from the Actions menu Select the problem in the problems presenter Click Locate Chapter 1 17 Introduction to HP OpenView Service Assurance for Communication Networks Mapping of Tasks in the Topology GUI and the OVO GUI 18 Chapter 1 Index o OVO agent functions 11 OVO operator GUI functions 10 OVO server functions 10 OVSACS overview 7 S Service Navigator functions 10 T telecom subagent functions 11 topology adaptor functions 11 topology GUI functions 12 launching from OVO GUI 13 topology server functions 11 Index 19
3. HP OpenView Service Assurance for Communication Networks HP OpenView Operations Online Help HP UX Solaris Windows NT O invent Manufacturing Part Number J5119 90007 October 2001 Copyright 2001 Hewlett Packard Company Legal Notices Hewlett Packard makes no warranty of any kind with regard to this manual including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be held liable for errors contained herein or direct indirect special incidental or consequential damages in connection with the furnishing performance or use of this material Warranty A copy of the specific warranty terms applicable to your Hewlett Packard product can be obtained from your local Sales and Service Office Restricted Rights Legend All rights are reserved No part of this document may be copied reproduced or translated to another language without the prior written consent of Hewlett Packard Company The information contained in this material is subject to change without notice Use duplication or disclosure by the U S Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 for DOD agencies and subparagraphs c 1 and c 2 of the Commercial Computer Software Restricted Rights clause at FAR 52 227 19 for other agencies HEWLETT PACKARD CO
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5. ationships between these services and managed Chapter 1 Introduction to HP OpenView Service Assurance for Communication Networks Product Architecture devices and applications so that an incoming message from a device or application can affect the status of an associated service Service Navigator provides root cause analysis of service status issues It can also show the services impacted by a particular failure condition listed in the message browser When the OV Topology Server is also configured the service hierarchy can show the specific telecom network element that is causing a service degradation OV Telecom Extensions for OV Operations The primary components of the OV Telecom Extensions for OV Operations product are Telecom subagent The telecom subagent acts as a data collector to receive messages from telecom network elements and telecom element management systems The telecom subagent formats the received messages using the configured message source templates Additionally the telecom subagent provides table lookup and time arithmetic capabilities If the OV Topology Server is configured the telecom subagent formats the messages into X 733 alarm format and forwards them to the topology server for further processing If the OV Topology Server is not configured the telecom subagent forwards the messages to the OVO agent Topology adaptor The topology adaptor forwards problem notifications from the topology server to t
6. based on the greatest need for the entire network OVSACN consists of three purchasable products HP OpenView Operations OVO OV Telecom Extensions for OV Operations and OV Topology Server HP OpenView Operations includes the OVO GUI the main GUI used to manage assigned nodes applications messages and services The OVO GUI presents the network health in graphical and tabular displays and shows status for the represented elements based on the severity of the received messages The optional OV Topology Server displays a map of telecom devices and displays telecom problems in the topology GUI It receives all incoming messages generated by equipment included in the topology and associates each message with a particular managed object instance The OV Topology Server sets the status for each managed object instance according to the statuses contained in the received messages It also formats all received messages into problems and displays them in a problems presenter Introduction to HP OpenView Service Assurance for Communication Networks See also e Introduction to the Topology GUI online help available from the Help button in the topology GUI e Using HP OpenView Operations Features on page 13 e Relationship Between Messages and Problems on page 15 e Mapping of Tasks in the Topology GUI and the OVO GUI on page 16 8 Chapter 1 Introduction to HP OpenView Service Assurance for Communication Netwo
7. e and machine operating system log files and creating and sending applicable messages to the OVO server OVO server The OVO server receives formatted messages from all managed nodes It manages these messages initiating automatic actions as necessary and groups messages according to the current configuration The OVO server updates the messages and status information displayed in the OVO GUI Additionally the OVO server can forward messages to other management servers and can install configure and update the OVO agent software on managed nodes OVO GUI The OVO GUI displays the managed nodes in the node bank This node bank includes the topology of the managed telecom network elements The OVO GUI also includes message groups applications and services The OVO GUI message browser displays formatted messages received from all managed devices and applications Problems displayed in the message browser also appear in the optional topology GUI s problems presenters The network operators interact with the information presented in the OVO GUI to know the condition of the managed nodes they are responsible to maintain and to set priorities for their work day Service Navigator Service Navigator is an optional add on product to the OVO Telecom Agent that provides visual data about the availability of the services in the network Service Navigator displays a hierarchy of services and shows the current status of each service It defines rel
8. he OVO agent for inclusion in the message browser It maps source topology elements to nodes in the OVO GUI node bank for maintaining the two GUIs The topology adaptor also maintains the synchronization between the message browser and the problems presenter by sending messages directly to the OVO server This synchronization includes changes to problem ownership severity acknowledged state and discharged state When Service Navigator is configured the topology adaptor assigns messages to the applicable services and communicates this information to the OVO server so the status of services that include elements in the telecom topology stays current OV Topology Server The primary components of the OV Topology Server product are Topology server The topology server receives messages from the telecom subagent and correlates them into problems The topology Chapter 1 11 Introduction to HP OpenView Service Assurance for Communication Networks Product Architecture 12 server acts as a server to the topology GUI by updating the problems and status information displayed in the topology GUI Topology GUI The topology GUI consists of several presenters including the map presenter and the problems presenter The map presenter displays a hierarchical view server maps that display containment or logical view map of managed services of the telecom network objects in the map presenter The problems presenter displays formatted problem
9. r service mark holders and are hereby acknowledged Contents Introduction to HP OpenView Service Assurance for Communication Networks Product Architecture 9 HP OpenView Operations 10 OV Telecom Extensions for OV Operations 11 OV Topology Server 11 Using HP OpenView Operations Features 13 Relationship Between Messages and Problems 15 Mapping of Tasks in the Topology GUI and the OVO GUI 16 Contents Introduction to HP OpenView Service Assurance for Communication Networks HP OpenView Service Assurance for Communication Networks OVSACN is an integrated solution for managing IP devices telecom equipment system information and software applications It is based on the HP OpenView Operations OVO platform including HP OpenView Network Node Manager NNM and is designed for the communications service provider OVSACN manages events from multi vendor telecom equipment using a variety of network transport protocols including ASCII CMIP SNMP and TL 1 OVSACN consolidates the events into problems and presents them in a single problem report format OVSACN combines messages from all managed devices and applications into one message browser Network operators see the broad picture of the network state and can prioritize effort
10. r to update the severity of the corresponding message in the message browser Chapier 1 15 Introduction to HP OpenView Service Assurance for Communication Networks Mapping of Tasks in the Topology GUI and the OVO GUI Mapping of Tasks in the Topology GUI and the OVO GUI The following table shows how to perform tasks in both the topology GUI and the OVO GUI Task Steps in OVO GUI Steps in Topology GUI Own a problem Select the problem in the message browser Click Own from the pop up menu Select the problem in the problems presenter Click Own Disown a problem Select the problem in the message browser Click Disown from the pop up menu Select the problem in the problems presenter Click Disown Acknowledge Discharge a problem Select the problem in the message browser Click Acknowledge from the pop up menu Select the problem in the problems presenter Click Discharge Escalate a problem Select the problem in the message browser Click Escalate from the pop up menu Not available View problem details Select the problem in the message browser Click Properties from the pop up menu Select the problem in the problems presenter Click Details or double click the Problem Condition ID Add or view problem Select the problem in Select the problem in annotations the message browser the problems presenter Click Annotations
11. reates a new message in the OV Telecom Extensions for OV Operations If the OV Topology Server is configured the choice of which window to use for managing telecom equipment is a matter of network operator preference and or network operations center policy The OVO message browser contains a subset of all problem attributes while the problems presenter can display all of the problem attributes The problems presenter can be formatted extensively hide move columns change column width to suit the operator s preferences The interaction between the OVO message browser and the topology GUI problems presenter is described below e OVSACN maintains the synchronization of the OVO message browser and the topology GUI problems presenter Changes to a message s severity ownership acknowledge state or discharge state reflect in the problems presenter Similarly changes to a problem s severity ownership acknowledge state or discharge state reflect in the message browser e When the topology server creates a problem because of a message received from the telecom subagent the problem severity is set to the severity in the received message e When the topology server generates a new problem as a result of correlating several received messages it sends a message to the OVO server so the message browser also includes a message about the problem e When the topology server changes a problem s severity it sends a message to the OVO serve
12. rks Product Architecture Product Architecture Figure 1 1 shows a high level view of the OVSACN network management system Figure 1 1 High Level Product Architecture OV Telecom Extensions OpenView Operations for OV Operations OV Topology Server C wn cut Topology GUI Service Navigator SPls OVO Server Topology _ Topology OVO Agent Adapter Server Tel SPIs OVO Agent nr D se Network System Telecom Application Chapter 1 9 Introduction to HP OpenView Service Assurance for Communication Networks Product Architecture HP OpenView Operations The primary components of OVO are 10 OVO Agent The OVO agent processes run on managed nodes throughout the environment to collect messages from the processes running on those nodes The OVO agent filters and formats these messages according to information in configured message source templates It then forwards relevant information in the form of OVO messages to the OVO server The OVO server responds with actions to prevent or correct problems on the managed nodes and passes the messages to the message browser in the OVO operator GUI The OVO agent on the OVO server machine receives new problem and status messages from the OV Topology Server The OVO agent formats these messages and forwards them to the OVO server This OVO agent also performs self management by reading OVO server softwar
13. s correlated from incoming topology events These problems are also displayed in the OVO operator GUI s message browser The network operators interact with the information displayed in the topology GUI to monitor the condition of the managed objects for which they are responsible and to set priorities for their work day Chapter 1 Introduction to HP OpenView Service Assurance for Communication Networks Using HP OpenView Operations Features Using HP OpenView Operations Features When used together the OVO GUI and the topology GUI are powerful tools for managing your entire network You can select a message in the OVO GUI and launch a presenter in the topology GUI to view further information about the selected message This cross launching functionality provides convenient access to a deeper level of information without requiring separate logins to each GUI The OVO GUI window is divided into two main areas the scoping area on the left and the client area on the right When you start OVO the Active Messages browser is displayed in the client area This is a view of all active messages occurring on the network The Message Groups column in the message browser indicates what server originated the message The messages originated by OVSACN are indicated by Telco Telco Nokia and Topology State Change Through the message browser you can review and manage these messages and perform problem resolution You can launch
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