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HP K7 User's Manual

1. 78 Solution 4 Check the print settings emm 78 Step 1 Check the print quality settings sese n 79 Step 2 Check the Print in Grayscale 79 Solution 5 Check estimated ink levels and replace low or empty ink cartridges 80 Solution 6 Print and evaluate a diagnostic report and troubleshoot 80 Print Quality Diagnostic Report emnes 81 Self Test eher ced 85 Solution 7 Clean the ink 87 Solution 8 Align the ink 88 Solution 9 Replace the problem ink 88 Solution 10 Service the product enne 88 Clean the area around the ink nozzles emere 89 Solve paper feed problems ssssssssssssssssssesseeseeen enne nemrnn nennen nenne nn sre nnne 91 Solve copy problems eet eite bass eoe enr HR RE oH a fas dr ER RO RET 92 No copy CamesoUut 3 av piae a a Bee Eque edad 93 Gopies are blank desc uem Hem 93 Documents are missing or faded ssssssssssssssseeeeeeener nennt 93 oize Is reduced eren erret ere dei dee tees aee xe teg eee 94 Co
2. 133 Media specifications 2 2 niet eoe rede pta ede ed ii qute Ede eoe 133 Understand supported sizes sssssssssssssssssseseee eene enne nn nnne 133 Understand supported media types and 135 Set minimum margins sss 136 Guidelines for two sided duplex 137 Priritiresolution i ine er ee eg ete e Re ERE I po t REED 137 Prinit S POCIPICATONS Em 137 Copy SpecifiCatiOnis eoe eec C ere ide ce bee eels ee seal 137 Ix verzerzelilezupp sp 138 Scan specificatioris eere p pie en ree cce eg UT 139 Operating environment censa eroe Lip ve 139 Electrical requirements cere 139 Acoustic emission 2 2 139 Regulatory infottriation iei et Ne e de ed ide eint te 140 EC G statement Ren ee eee Renee 141 Notice to users IM Korea oerte pee erret Bb Lee eniro e Ra DR Ve IR Ee dae 141 VCCI Class B compliance statement for users in 141 Notice to users in
3. Setia E UIS Bene Deuce ta aer duis 38 Send a fax manually from a phone ssssssssseeeeeene eene ener nnne 39 Send a fax using monitor dialing sesessee enne eem emm 40 Send a fax HOM ees enne edid 41 Schedule a fax to send bition nes Ced eae 41 Send a fax to multiple 42 Send a fax in Error Correction Mode sse eee emen 42 Receive a fax eie e eei ea eS EC ed Ree E dodi ues 43 Receive a fax 43 NIHU AI ar 44 Reprint received faxes from memory ssssssssessssssses eene enne 45 Poll 10 receive a TAX PR 45 Forward faxes to another number sse eene 46 Set the paper size for received nennen 46 Set automatic reduction for incoming faxes ssssseee em 47 Block junk fax numbers rere e utere euo ei iq etit 47 Add numbers to the junk fax list sssesssssssessesseeeseeenenen nnnm 48 Remove numbers from the junk fax list 48 Print a Junk Fax Report petet ee a e RE
4. 55 Print fax error reports vice seesatceadaateecadecheatuy cebeasebbsanadutesqetiecvieeusasteoseucetebeed 56 Print and view the fax 56 Clear Theta lOO rt 3 5 3 S Ra rte RI 57 Print the details of the last fax transaction 57 Print a Caller ID History 58 6 Work with ink cartridges Information about ink cartridges ssssssseeeeene enm nennen nennen 59 Check the estimated ink levels esses eene nennen enne 60 Handle the ink cartridges ii cete qnte hene ie tle qoi ete 61 Replace the ink 61 Store printing supplies cc dr eaten e br rtr netter rae Ee EE ee E ERR edad 65 Advanced ink cartridge maintainance ssssssssssssssssssseseeeeee eene 65 Align thenk cartridges o geo tete ORE eredi eerie 65 Clean the ink cartridges eire ette rented teuren RR EXE tdeo ES HEP re nune 67 7 Solve a problem HP s ppott neret en ehe ei te dp ee ve dig un i es 69 Obtain electronic support ome tree etre estende 70 HP support by phone Before you call Phone Support
5. HP support If you have a problem follow these steps 1 2 Check the documentation that came with the product Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date device information and expert assistance and includes the following features Fastaccess to qualified online support specialists Software and driver updates for the HP all in one Valuable troubleshooting information for common problems Proactive device updates support alerts and HP newsgrams that are available when you register the HP all in one For more information see Obtain electronic support Call HP support Support options and availability vary by device country region and language For more information see HP support by phone Solve a problem 69 7 Obtain electronic support To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support This Web site also offers technical support drivers supplies ordering information and other options such as Access online support pages Send HP an e mail message for answers to your questions e Connect with an HP technician by using online chat Check for software updates You can also obtain support from the Toolbox
6. 121 Hardware installation suggestions sssssssssessssseseneeennneeenen nennen 121 Software installation suggestions sssessssssssssseseneneen enne 122 Understand the Printer Status Report and Self Test 122 Understand the network configuration page some models 124 CIG Ar JAIN Sia Y 125 Clear paper ier ee tente Rd Li Duke N 126 Avoid paper Jams 1er ei i len ge ER He xe unge 127 A Technical information Warranty information eei Der DL eee enr RENE nan 128 Hewlett Packard limited warranty 129 Ink cartridge warranty 130 Device speclfications 5 2 1 en Melon We ean eaves aed ae 131 Physical specifications ses nce ie en dete epe ere ii ce ede Re e pe le dudes 131 Product features and 131 Processor and memory SPECIFICATIONS eee eee c scene ee eeeee teste eeeenaeeeteeeeeeeseeeeeeaeeeeeeeaes 131 System requirements 25 2 o tue Lares Ee Ee 132 Network protocol specifications Some models 132 Embedded Web server specifications some models
7. 151 PlastiCs 2 icto ea e eive ix petite cisco 151 Material safety data a E N 151 Recycling prOGEalii coiere eere dep de wbheededoceneuconesgunea es 151 HP inkjet supplies recycling program seese meme 151 Disposal of waste equipment by users in private households in the European UNION rette en ee eerie ale i eee eee PIRE EU 152 Power consumption EEEE epe Ete PH ERR Pa he HD LER Sedet 152 Chemical Substances ee pie EU edere qe e erp EE ee Peu ead ede ede ea d anderen 153 RoHS notices Cha ON j nennen renis 153 Third party licenses s e Encres Pete lid Basie heen cae panei Ted Ee td 154 HP Officejet 4500 155 HP Officejet 4500 HP Officejet 4575 HP Officejet Advantage 4500 158 HP Officejet 4500 Wireless orent tei e eret nae a de vex 165 B HP supplies and accessories Order printing supplies ennt nennen 172 SUPPIES M 172 Supported ink 172 lure i 173 Contents C Additional fax setup Set up faxing parallel phone syst
8. 71 Telephone support NUMDESS cccccececceceeeeeeeeaeceeceeecacaeceecesecaeeeeeesesesaeeeeeeeeesenaeess 71 After the phone support 73 General troubleshooting tips and resources sssse eee em 73 Solve printing aa edoi hainas Ede leane iisa atda eaha nea taae 74 The device shuts down unexpectedly sss em em eene 74 Error message appears on control panel 74 Alignment falls aeri ca epe p y etre rer n EE RR ER p EE a DU Ug Ho 74 The device is not responding nothing 74 Device takes a long time to print 75 Blank or partial page printed nennen ennt nensis 75 Something on the page is missing or nesrrnn nn nnsrrrnnn 76 Placement of the text or graphics is wrong ssssssssssseeneeneene ene 76 The device prints half a page then ejects the 7 Poor print quality and unexpected 77 Solution 1 Use genuine HP cartridges ssseeem eem 77 Solution 2 Check the papet entere rem nenne dei ere e dips 77 Solution 3 Wait a short period of time if
9. Case D Fax with a distinctive ring service on the same line X Case E Shared voice fax line X Case F Shared voice fax line with voice mail Case G Fax line shared with computer modem no voice calls received Case H Shared voice fax line with computer modem Additional fax setup Case I Shared voice fax line with answering machine continued Other equipment or services sharing your fax line DSL Distinct ive ring service Computer dial up modem Answering machine Voice mail service Recommended fax setup Case J Shared voice fax line with computer modem and answering machine Case A Separate fax line no voice calls received If you have a separate phone line on which you receive no voice calls and you have no other equipment connected on this phone line set up the device as described in this section Back view of the device Case K Shared voice fax line with computer dial up modem and voice mail 1 Telephone wall jack To set up the device with a separate fax line 1 Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device Use the phone cord supplied in the box with the device to connect to the You might need to connect the supplied phone cord to the
10. Connect the DSL ADSL filter to the splitter Unplug the answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the device EA NOTE Ifyou do not connect your answering machine directly to the device fax tones from a sending fax machine might be recorded on your answering machine and you probably will not be able to receive faxes with the device Connect the DSL modem to the parallel splitter Connect the parallel splitter to the wall jack Set your answering machine to answer after a low number of rings Change your Rings to Answer setting on the device to the maximum number of rings supported by the device EA NOTE The maximum number of rings varies by country region Run a fax test When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The device monitors the call during this time listening for fax tones If incoming fax tones are detected the device will emit fax reception tones and receive the fax if there are no fax tones the device stops monitoring the line and your answering machine can record a voice message If you use the same phone line for telephone fax and have a computer DSL modem follow these instructions to set up your fax If you encounter problems setting up the device with optional equipment contact your local service provider or vendor for further assistanc
11. ETE 209 Device Disconnected eR eee eee due dete T terne eara de 209 Ink Alert 3 itte tie Uri 209 Cartridge Problem ERE lee m nep e e ap pod ette eee 210 Solution 1 Install the ink cartridges correctly n 210 Solution 2 Turn the product off and on eee 212 Solution 3 Clean the electrical contacts sse eme 212 Solution 4 Replace the ink 2 212 Paper MISmatchi itera p ee Re REPRE EE ERU ERE 212 The cartridge cradle cannot move ssssssseesee eene eene nenne enne nnns 212 Paper Jam z auae ime Een e ient e ettet 212 MEE 212 The printer is oUt of paper esien ie iain degree rendere exe Ee dete eere 213 Printer Offlirie 5 Rete DO ed e eter ted een o axo Nee a fe chon ie tends 213 Printer Passed Et e e We ne een pee e Ee E 213 Document failed to print ener inier ettet desee ride Cold be ostia 213 General printer erTOr eene eniro cte de Eva ete eren dn gne Poe 213 Aligiy 214 1 Get started This guide provides details about how to use the device and to resolve problems Accessibility Eco Tips Understand the device parts Use the product
12. continued Paper type HP Premium Plus Photo Papers Device control panel setting Photo Paper HP Premium Photo Papers Photo Paper HP Advanced Photo Paper Photo Paper HP Everyday Photo Paper Semi gloss Photo Paper HP Everyday Photo Paper Matte Premium Inkjet Other photo papers Photo Paper HP Premium Inkjet Transparency Premium Inkjet HP Iron on Transfer Premium Inkjet HP Photo Cards Photo Paper Other specialty papers Premium Inkjet Glossy Greeting Card Photo Paper Matte Greeting Card Premium Inkjet HP Brochure amp Flyer Paper Glossy Photo Paper HP Brochure amp Flyer Paper Matte Premium Inkjet Other Glossy Brochure Photo Paper Other Matte Brochure Fax specifications Walk up black and white and color fax capability Up to 99 speed dials varies by model Premium Inkjet Up to 100 page memory varies by model based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution takes longer and uses more memory Also other product functions such as copying might affect the number of pages that can be stored in memory Manual fax send and receive Automatic busy redial up to five times varies by model Confirmation and activity reports CCITT ITU Group 3 fax with Error Correction Mode 33 6 Kbps transmission 3 seconds per page speed at 33 6 Kbps based
13. 3 Do one of the following depending on the printer status a If the HP device is Offline right click the device and click Use Printer Online b If the HP device is Paused right click the device and click Resume Printing 4 Try using the HP device over the network Mac OS X 1 Click System Preferences in the Dock and then click Print amp Fax 2 Select the HP device and the click Print Queue 3 If Jobs Stopped appears in the window that appears click Start Jobs If you can use the HP device after performing the steps above but find that the symptoms persist as you continue to use the device your firewall might be interfering If you still cannot use the HP device over the network continue to the next section for additional troubleshooting help Step 5 Make sure the wireless version of the HP device is set as the default printer driver Windows only If you install the software again the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder If you have difficulties printing or 116 Solve a problem connecting to the HP device make sure the correct version of the printer driver is set as the default 1 Click Start point to Settings and then click Printers or Printers and Faxes Click Start click Control Panel and then double click Printers 2 Determine if the version of the printer driver in the Printers or Printers and Faxes folder is connected w
14. If you want to print the photo in black and white click the Advanced tab and in the Color Options area select the Print in grayscale check box Click OK and then click Print or OK to begin printing Print photos on photo paper Mac OS X 1 2 3 4 Load paper in the tray For more information see Load media From the File menu in your software application choose Print Make sure the product you want to use is selected Choose Paper Type Quality from the pop up menu and then choose the following settings Paper Type The appropriate photo paper type Quality Best or Maximum dpi f NOTE Click the blue disclosure triangle next to the Printer selection to access these options Print photos 29 Chapter 2 If necessary click the disclosure triangle next to Color Options Select any other print settings that you want and then click Print to begin printing Select the appropriate Photo Fix options Off applies no HP Real Life Technologies to the image Basic automatically focuses the image moderately adjusts image sharpness If you want to print the photo in black and white choose the Grayscale from the Color pop up menu and then choose one of the following options High Quality uses all the available colors to print your photo in grayscale This creates smooth and natural shades of gray Black Print Cartridge Only uses black ink to print your photo in grayscale The gray shading is crea
15. Printing supplies area Back view Front view 10 HP Officejet 4500 HP Officejet 4575 HP Officejet 4500 Wireless HP Officejet Advantage 4500 HP Officejet 4500 Desktop Get started 1 Control panel Main tray Cartridge access door Scanner glass Automatic document feeder Scanner lid Printing supplies area HP Officejet 4500 HP Officejet 4575 HP Officejet 4500 Wireless HP Officejet Advantage 4500 HP Officejet 4500 Desktop 1 Cartridge access door 2 Ink cartridges Back view HP Officejet 4500 HP Officejet 4575 HP Officejet 4500 Wireless HP Officejet Advantage 4500 HP Officejet 4500 Desktop Understand the device parts 11 Chapter 1 1 Universal serial bus USB port Ethernet port HP Officejet 4500 HP Officejet 4575 HP Officejet Advantage 4500 only Power input 1 LINE fax 2 EXT phone Use the product control panel This section contains the following topics Overview of buttons and lights Change product settings Types of messages Overview of buttons and lights 1 2obc 34 5 6mno 7 Btv 9wxyr v jf ee CEE ea 6646 4 The following diagram and related table provide a quick reference to the device control panel features Label Name and Description 1 Wireles
16. Tray Type Automatic Paper document feeder ADF Weight 75 g m 20 Ib index Capacity Up to 20 sheets of plain paper 5 mm or 0 2 inches stacked Output tray All supported media Some models only Set minimum margins Up to 50 sheets of plain paper text printing The document margins must match or exceed these margin settings in portrait orientation Media 1 Left 2 Right 3 Top 4 Bottom margin margin margin margin U S Letter 3 0 mm 3 0 mm 3 0 mm 0 125 3 0 mm 0 125 0 125 inches 0 125 U S Legal inches inches inches A4 U S Executive U S Statement B5 A5 Cards Custom sized media Photo media Envelopes 3 0 mm 3 0 mm 3 0 mm 0 125 14 3 mm 0 125 0 125 inches 0 563 inches inches inches To achieve this margin setting on a computer running Windows click the Advanced tab in the print driver and select Minimize Margins Technical information Guidelines for two sided duplex printing Always use media that conforms to the device specifications For more information see Media specifications Do not print on both sides of transparencies envelopes photo paper glossy media or paper lighter than 16 Ib bond 60 g m or heavier than 28 Ib bond 105 g m Jams might occur with these media types Several kinds of media require a specific orientation when you print on both sides of a page These include letterhead preprinted paper
17. Nozzle plate do not clean 2 Face and edges around the ink nozzle area A CAUTION Do notclean the nozzle plate Slide the ink cartridge back into the slot Push the ink cartridge forward until it clicks into place Repeat if necessary for the other ink cartridge Gently close the ink cartridge door and plug the power cord into the back ofthe device Solve paper feed problems Media is not supported for the printer or tray Use only media that is supported for the device and the tray being used For more information see Media specifications Media is not picked up from a tray Make sure media is loaded in the tray For more information see Load media Fan the media before loading Make sure the paper guides are set to the correct markings in the tray for the media size you are loading Also make sure the guides are snug but not tight against the stack Make sure media in the tray is not curled Uncurl paper by bending it in the opposite direction of the curl When using thin special media make sure that the tray is completely loaded If you are using special media that is only available in small quantities try placing the special media on top of other paper of the same size to help fill the tray Some media is picked up more easily if the tray is full If you are using thick special media such as brochure paper load media so that the tray is between 1 4 and 3 4 full If necessary place the media on to
18. others such as the cookie that stores customer specific preferences are stored on the computer until you clear them manually You can configure your browser to accept all cookies or you can configure it to alert you every time a cookie is offered which allows you to decide which cookies to accept or refuse You can also use your browser to remove unwanted cookies 0 Ef NOTE Depending on your device if you chose to disable cookies you will disable one or more of the following features Automatically refreshing the existing page Starting where you left the application especially useful when using setup wizards Preventing other users from modifying the same settings while you are making changes Remembering the EWS browser language setting For information about how to change your privacy and cookie settings and how to view or delete cookies see the documentation available with your Web browser To open the embedded Web server NOTE The device must be a network and must have an IP address Embedded Web server some models only 207 Appendix E You can open the embedded Web server by using these methods Web browser In a supported Web browser on your computer type the IP address or hostname that has been assigned to the device For example if the IP address is 123 123 123 123 type the following address into the Web browser http 123 123 123 123 The IP address and hostname for the device are li
19. BON Load paper in the tray For more information see Load media On the File menu in your software application click Print Select the product you want to print to If you need to change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click a type of print task in the Printing Shortcuts list The preset default settings for the shortcuts are displayed If you change any settings on the Printing Shortcuts tab you can save your custom settings as a new printing shortcut a Select the shortcut and then click Save As b To delete a shortcut select the shortcut and then click Delete x TIP You can change more options for the print job by using the features available on the other tabs in the dialog box Click OK Click Print or OK to begin printing Print 25 Chapter 2 Print documents Mac OS X 1 2 3 4 Load paper in the tray For more information see Load media From the File menu in your software application choose Print Make sure the product you want to use is selected Change the print settings for the option provided in the pop up menus as appropriate for your project NOTE Click the blue disclosure triangle next to the Printer selection to access these options Click Print to begin printing Print brochures Follow the instruction
20. ENERGY STAR is a U S registered service mark of the U S EPA As an ENERGY STAR partner HP has determined that this product meets ENERGY STAR guidelines for energy efficiency Additional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council chemical information report for this product can be found at www hp com go reach RoHS notices China only Toxic and hazardous substance table 8741587 RE hl BBD m THEUBEMn TUS 3 AOE ZARE SaRen ARATE 0 0 0 0 0 0 BR 0 0 0 0 0 0 EPEN dx X 0 0 0 0 0 X 0 0 0 0 0 FENM X 0 0 0 0 0 0 0 0 0 0 0 Toh s x 0 0 0 0 0 Ti X X 0 0 0 0 RETK X 0 0 0 0 0 Eiir X 0 0 0 0 0 Aap MHF MARS 0 0 0 0 0 0 AD SE X 0 0 0 0 0 0 KABA BERTI M Eh VECES SER LECT SJ T11363 2006 X BEREAN MAP ES HORAIRE SARMA 22 F SJ T11363 2006 HPR HR ERI BUR RES T AF S78 STERN i Environmental product stewardship program 153 Appendix Third party licenses This section contains the
21. Press 1 to select Yes NOTE You can also cancel the scheduled fax by pressing Cancel on the device control panel when the scheduled time is visible on the display Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries To send a fax to multiple recipients using group speed dial 1 Load your originals For additional information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF NOTE The ADF is available for some models only Press the left arrow i or right arrow i to select Fax B amp W and then press OK Press the left arrow l or right arrow i until the appropriate group speed dial entry appears xx TIP You can also select a speed dial entry by entering its speed dial code using the keypad on the device control panel Press Start If the device detects an original loaded in the automatic document feeder it sends the document to each number in the group speed dial entry NOTE You can only use group speed dial entries to send faxes in black and white because of memory limitations The device scans the fax into memory then dials the first number When a connection is made it sends the fax and dials the next number If a number is busy or not answering the device follows the settings for Busy Redial and No Answer Redial If a conne
22. Shared voice fax line with computer modem and answering machine 189 Shared voice fax line with computer dial up modem and answering machine 190 Shared voice fax line with computer DSL ADSL modem and answering ete iet tide eee aee 192 Case Shared voice fax line with computer dial up modem and voice mail 193 Serial type fax setup eerie icone deret dete dee eee ddr ede de etna 195 Test fax setup non ito ito Eee fades 196 D Network setup some models only Change basic network settings sssssseseeeeeen een emnes 197 View and print network 197 Turn the wireless radio on and off some models 197 Change advanced network 197 Set link Speed nie ie ei iR ee de HIS Piet ended poe are nois 198 To View IP settings Men ea ei ce ee ye pop deo epe eee 198 Te Change IP settings Pet Re ner Coetu Ed uox 198 Set up the device for wireless communication some models 199 Understand 802 11 wireless network settings ee 199 To set up wireless communication using the device control panel with wireless setup WI
23. Step 1 Check the print quality settings The print quality settings in the product software might not be optimized for the type of document you are printing Follow these steps to check these settings If the issue persists continue to the next solution Step 2 Check the Print in Grayscale setting Windows 1 In the software program from which you want to print click the File menu click Print and then click Setup Properties or Preferences Specific options might vary depending on the application that you are using 2 Onthe Features tab review the following options and then make any necessary changes Print quality If you are not satisfied with the quality of your printouts increase the print quality To print more quickly decrease the print quality Paper type If one of the options matches your paper type exactly choose the matching option rather than Automatic Resizing Options Make sure the selected option matches your paper size Mac OS X 1 From the File menu in your software application choose Print 2 Choose Paper Type Quality from the pop up menu review the following options and then make any necessary changes Paper Type If one of the options matches your paper type exactly choose the matching option Quality you are not satisfied with the quality of your printouts increase the print quality To print more quickly decrease the print quality 3 Choose Paper Handling from the pop up m
24. and paper with watermarks and prepunched holes When you print from computer running Windows the device prints the first side of the media first Load the media with the print side facing down Print resolution Black print resolution Up to 600 dpi rendered black when printing from a computer Color print resolution Up to 4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi Photo papers include the following o o o HP Premium Plus Photo HP Premium Photo HP Advanced Photo Print specifications Black print resolution Up to 600 dpi rendered black when printing from a computer Color print resolution Up to 4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi Photo papers include the following o o o HP Premium Plus Photo HP Premium Photo HP Advanced Photo Copy specifications Digital image processing Up to 100 copies from original varies by model Digital zoom from 25 to 40096 varies by model Fit to page pre scan Copy speeds vary according to the complexity of the document Refer to the following table to determine which paper type setting to choose based on the paper loaded in the main tray Paper type Device control panel setting Plain paper Plain Paper HP Bright White Paper Plain Paper HP Premium Presentation Paper Matte Premium Inkjet Other inkjet papers Premium Inkjet Device specifications 137 Appendix
25. firewalls troubleshoot 75 IP settings 198 link speed 198 operating systems supported 132 protocols supported 133 settings change 197 System requirements 133 view and printsettings 197 wireless communication setup 199 wireless settings 124 199 noise information 139 OCR edit scanned documents 35 troubleshoot 97 OK button 12 On button 13 operating environment specifications 139 operating systems supported 132 originals scan 34 output tray locating 10 P pages per month duty cycle 131 paper jams 126 127 Size set for fax 46 paper feed problems troubleshoot 91 218 parallel phone systems answering machine setup 188 countries regions with 174 distinctive ringing setup 179 DSL setup 178 ISDN setup 179 modem and answering machine setup 189 modem and voice mail setup 193 modem setup 182 modem shared with voice line setup 185 PBX setup 179 separate line setup 177 setup types 175 shared line setup 180 PBX system set up with fax parallel phone systems 179 PCL 3 support 131 phone cord connected to correct port test failed 101 correct type test failed 102 extend 110 phone line answer ring pattern 52 phone support 70 phone support period period for support 71 phone fax from receive 43 send 39 photo media sizes supported 134 poll to receive fax 45 ports specifications 131 power specifications 139 troubleshoot 74 power input locating 11 power on button 13 print fax logs 56 fax reports 55
26. for your country region 188 Additional fax setup continued 3 Answering machine 4 Telephone optional To set up the device with a shared voice fax line with answering machine 1 Remove the white plug from the port labeled 2 EXT on the back of the device 2 Unplug your answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the device NOTE Ifyou do not connect your answering machine directly to the device fax tones from a sending fax machine might be recorded on your answering machine and you probably will not be able to receive faxes with the device 3 Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 4 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port ET NOTE f your answering machine does not let you connect an external phone you can purchase and use a
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28. plain white paper in the input tray For more information see Load media NOTE If you have colored paper loaded the input tray when you align the ink cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again 2 Press the amp Setup button on the product control panel Advanced ink cartridge maintainance 65 Chapter 6 3 Selects Tools and then select Align Cartridge The product prints an ink cartridge alignment sheet 4 Placethe alignment sheet face down on the scanner glass For more information see Load an original on the scanner glass 5 Press OK to scan the alignment sheet After the alignment sheet is scanned alignment is complete Recycle or discard the alignment sheet 66 Work with ink cartridges To align the ink cartridges from the HP software 1 Load letter or A4 unused plain white paper in the input tray For more information see Load media NOTE If you have colored paper loaded in the input tray when you align the ink cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again 2 Follow the instructions for your operating system The product prints an ink cartridge alignment sheet Windows a Open the Toolbox software For instructions see Open the Toolbox b Click the Device Services tab c Click Align the ink cartridges Mac OS X a Open
29. print Great for printing out an entire vacation s worth of photos or multiple prints to share Recommended papers for photo printing If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available HP Advanced Photo Paper This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13 x 18 cm 5 x 7 inch and two finishes glossy or Soft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer Available in semi gloss finish in 8 5 x 11 inch A4 4 x 6 inch and 10 x 15 cm It is acid free for longer lasting documents HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer Original HP inks and HP Advanced Photo Paper
30. support In the Windows device manager make sure that the USB drivers have not been disabled If you are using a computer running Windows and the computer cannot detect the device run the uninstallation utility util ccc uninstall bat on the HP software CD to perform a clean uninstallation of the device driver Restart your computer and reinstall the device driver Check the computer system Make sure that your computer is running one of the supported operating systems Make sure that the computer meets at least the minimum system requirements Understand the Printer Status Report and Self Test Report Use the Printer Status Report or Self Test Report to View current device information and ink cartridge status Help troubleshoot problems The Printer Status Report and the Self Test Report also contain a log of recent events 122 Solve a problem NOTE Ifyour product does not support wireless communication the report is called the Printer Status Report If your product supports wireless communication the report is called the Self Test Report If you need to call HP it is often useful to print the Printer Status Report or Self Test Report before calling Printer Status Report Printer Status Report Product Irfnrmamon Meu chem Vt Pm Ue tanter V3 wed Pow Desimebem Lad 1 3 Fanta 0020600 Scar Qaia Plot Pu fu OF 1 Product In
31. Align the ink cartridges Mac OS X a Open the HP Utility For instructions see Open the HP Utility b Click Clean Printheads and then click Clean 3 Follow the prompts until you are satisfied with the quality of the output and then click Done or Finish If copy or print quality still seems poor after you clean the ink cartridges try cleaning the ink cartridge contacts before replacing the affected ink cartridge For more information see Clean the ink cartridge contacts 68 Work with ink cartridges 7 Solve a problem The information in Solve a problem suggests solutions to common problems If your device is not operating correctly and those suggestions did not solve your problem try using one of the following support services to obtain assistance This section contains the following topics HP support General troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Clean the area around the ink nozzles Solve paper feed problems Solve copy problems Solve scan problems Solve fax problems Solve wired Ethernet network problems some models only Solve wireless problems some models only Configure your firewall to work with HP devices Solve device management problems Troubleshoot installation issues Understand the Printer Status Report and Self Test Report Understand the network configuration page some models only Clear jams
32. CD and then follow the onscreen instructions EA NOTE Ifyou cannot find the network name SSID and WPA key or WEP passphrase contact your network administrator or the person who set up the wireless network Disconnect the USB wireless setup cable when prompted Connect the device using an ad hoc wireless network connection Method 1 1 2 Turn on wireless in your computer and in the device On your computer connect to the network name SSID hpsetup This network name is the default ad hoc network created by the HP device EA NOTE If your HP device was previously configured for a different network you can restore the network defaults to enable the device to use hpsetup To restore the network defaults complete the following steps Reset the administrator password and network settings Select Setup select Network and then select Restore Network Defaults For more information see General troubleshooting tips and resources Set up the device for wireless communication some models only 201 Appendix D To turn off wireless communication To Device control panel Press Setup then select Wireless then select Wireless ON OFF and then select either On or Off Press the wireless button on the front of the device print a wireless test page Print the wireless test page for information about the device s wireless connection The wireless test page provides information about the device s
33. DAMAGE 156 Technical information ZLIB zlib h interface of the zlib general purpose compression library version 1 2 3 July 18th 2005 Copyright C 1995 2005 Jean loup Gailly and Mark Adler This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Jean loup Gailly Mark Adler jloup gzip org madler alumni caltech edu The data format used by the zlib library is described by RFCs Request for Comments 1950 to 1952 in the files http www ietf org rfc rfc 1950 txt zlib format r c1951 txt deflate format and rfc1952 txt gzip format Third party licenses 157 Appendix HP Officejet 4500 HP Officejet 4575 HP Officejet Advantage 4500 Third party licenses AES rijndael alg fst
34. Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Size list click More and then select the borderless size loaded in the tray If a borderless image can be printed on the specified size the Borderless check box is selected In the Paper type drop down list click More and then select the appropriate paper type Select the Borderless check box if it is not already checked If the borderless paper size and paper type are not compatible the product software displays an alert and allows you to select a different type or size Click OK and then click Print or OK to begin printing Print borderless documents Mac OS X 1 2 3 4 Load paper in the tray For more information see Load media From the File menu in your software application choose Print Make sure the product you want to use is selected Choose Paper Type Quality from the pop up menu and then choose the following settings Paper Type The appropriate paper type Quality Best or Maximum dpi NOTE Click the blue disclosure triangle next to the Printer selection to access these options If necessary select the appropriate Photo Fix options Off applies no HP Real Life Technologies to the image Basic automatically focuses the image moderately adjusts image sharpness Select any other print settings that you want and then click P
35. For more information see General troubleshooting tips and resources 74 Solve a problem Check the device software installation Ifthe device is turned off when printing an alert message should appear on your computer screen otherwise the device software might not be installed correctly To resolve this uninstall the software completely and then reinstall the device software For more information see Uninstall and reinstall the software Check the cable connections Make sure both ends of the USB cable or Ethernet cable are secure Ifthe device is connected to a network check the following Check the Link light on the back of the device sure you are not using a phone cord to connect the device Check any personal firewall software installed on the computer The personal software firewall is a security program that protects a computer from intrusion However the firewall might block communication between the computer and the device If there is a problem communicating with the device try temporarily disabling the firewall If the problem persists the firewall is not the source of the communication problem Re enable the firewall Device takes a long time to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for the device For more information see System requirements Check the device software settings Print speed is slower when you sele
36. FroductName and Model Officejet 4575 All in One printer Regulatory Model SNPRC 0902 01 Number Product Options All Power adaptor 0957 2269 conforms to the following Product Specifications and Regulations SAFETY IEC 60950 1 2001 EN 60950 1 2001 A11 2004 EN 62311 2008 CISPR 22 2005 1 2005 EN55022 2006 1 2007 Class B EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2006 EN 61000 3 3 1995 A1 2001 A2 2005 FCC CFR 47 Part 15 Class B ICES 003 Issue 4 Class B Telecom TBR 21 1998 FCC Rules and Regulations 47CFR Part 68 TIA 968 A 1 A 2 A 3 A 4 A 5 Telecommunications Telephone Terminal Equipment CS 03 Part 1 Issue 9 Feb 2005 Energy Use Regulation EC No 1275 2008 Energy Star Qualified Imaging Equipment Operational Mode Test Procedure Supplementary Information 1 This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers 2 This product complies with the requirements of the Low Voltage Directive 2006 95 EC the EMC Directive 2004 108 EC the EuP Directive 2005 32 amp the R amp TTE Directive 99 5 EC and carries the marking accordingly In addition it complies with the WEEE Directive 2002 96 EC and RoHS Directive 2002 95 EC 3 This product complies
37. Japan about the power 142 Noise emission statement for 142 LED indicator statement eem ne eene nnne nennen 142 Notice to users of the U S telephone network FCC 143 Notice to users of the Canadian telephone 143 Notice to users in the European Economic 145 Notice to users of the German telephone network eese 145 Australia wired fax statement siisii iiie ekaia adini 145 Regulatory information for wireless 1 145 Exposure to radio frequency 2 146 Notice to users iri Brazil 5 netter ii dieit iia idade Notice to users in Canada Notice to users in Taiwan erede tnnt denen ener in European Union regulatory 147 Regulatory model amp sten enn tenete sn nnns 147 Declaration of conformity esent enne nene nennt 148 Environmental product stewardship program sss eene 151 C BUS dale dire
38. Liidus Kui tootel v i toote pakendil on see s mbol ei tohi seda toodet visata olmej tmete hulka Teie kohus on tarbetuks muutunud seade selleks etten htud elektri ja elektroonikaseadmete viliseerimiskohie Uiiseerovate seadmete eraldi kogumine ja aitab stas ocdusvarosid ning tagada ef k llemine toimub Inimeste tervisele ja keskkonnale ohutult Lisateavet selle kohta kuhu saate utiliseeritava seadme k itlemiseks viia saate k sida kohalikust omavalitsusest olmej tmete uliliseerimispunktist v i kauplusest kust te seadme ostsite H vitett vien laitteiden k sittely kotitalouksissa Euroopan unionin alueella tuotteessa tai sen pakkauksessa oleva merkint osoittaa ett tuotetta ei saa h viti talousj tteiden mukana K ytt j n velvollisuus on huolehtia siit ett h vitett v laite toimitetaan s hk ja elektroniikkalaiteromun ker yspisteeseen Havitettavien laitteiden erillinen ker ys ja kierr tys s st luonnonvaroja N in toimimalla varmistetaan my s de entr tavalla joka suojelee ihmisten terveytt ja ymp rist Saat tarvittaessa lis tietoja j tteiden kierr tyspaikoista paikallisilta viranomaisilta jateyhtidilta tai tuotteen j lleenmyyj lt An ppivm xpnerav gueru v omy Evoon To ij rou npoi v Bev va nerayrei
39. Rijmen lt vincent rijmen esat kuleuven ac be gt author Antoon Bosselaers lt antoon bosselaers esat kuleuven ac be gt author Paulo Barreto lt paulo barreto terra com br gt This code is hereby placed in the public domain THIS SOFTWARE IS PROVIDED BY THE AUTHORS 5 IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Third party licenses 165 Appendix Expat Copyright c 1998 1999 2000 Thai Open Source Software Center Ltd Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subjec
40. Test fax setup Set up faxing parallel phone systems Before you begin setting up the device for faxing determine which kind of phone system your country region uses The instructions for fax setup differ depending on whether you have a serial or parallel type phone system Ifyou do not see your country region listed in the table below you probably have a serial type phone system In a serial type phone system the connector type on your shared telephone equipment modems phones and answering machines does not allow a physical connection to the 2 EXT port on the device Instead all equipment must be connected at the telephone wall jack NOTE In some countries regions that use serial type phone systems the phone cord that came with the device might have an additional wall plug attached to it This enables you to connect other telecom devices to the wall jack where you plug in the device You might need to connect the supplied phone cord to the adapter provided for your country region f your country region is listed in the table below you probably have a parallel type telephone System In a parallel type phone system you are able to connect shared telephone equipment to the phone line by using the 2 EXT port on the back of the device NOTE If you have a parallel type phone system HP recommends you use the 2 wire phone cord supplied with the device to connect it to the telephone wall jack Table C 1 Count
41. Toolkit http www openssl org Third party licenses 169 Appendix THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS 15 AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLI GENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Copyright 2002 Sun Microsystems Inc ALL RIGHTS RESERVED ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS INC and contributed to the OpenSSL project SHA2 FIPS 180 2 SHA 224 256 384 512 implementation Last update 02 02 2007 Issue date 04 30 2005 Copyright C 2005 2007 Olivier Gay lt olivier gay a3 epfl ch gt All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided t
42. Turn off the device by pressing the Power button All faxes stored in memory are deleted from memory when you turn off the power Poll to receive a fax Polling allows the HP All in One to ask another fax machine to send a fax that it has in its queue When you use the Poll to Receive feature the HP All in One calls the designated fax machine and requests the fax from it The designated fax machine must be set for polling and have a fax ready to send Receive a fax 45 5 NOTE The HP All in One does not support polling pass codes Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the device it is polling in order to receive the fax Make sure the device you are polling does not have a pass code set up or has not changed the default pass code or the HP All in One will not be able to receive the fax To set up poll to receive a fax from the device control panel 1 Press left arrow sil or right arrow ll to select Black and white fax or Color fax and then press OK 2 Press right arrow fli until Fax Method appears and then press OK 3 Press right arrow fi until Poll to Receive appears and then press OK 4 Enter the fax number of the other fax machine 5 Press Start NOTE If you selected Color Fax but the sender sent the fax in black and white the device prints the fax in black and white Forward faxes to another number You can set u
43. Windows 23 Ef NOTE For this method you will need to have a wireless network set up and running You will 6 also need a USB cable Do not attach the USB cable until prompted by the installer Save any open documents Close any applications that are running on your computer Insert the HP software CD into the CD drive The CD menu runs automatically If the CD menu does not start automatically double click the setup icon on the HP Software CD On the CD menu click Install Network Wireless Device and then follow the onscreen instructions NOTE If the firewall software on your computer displays any messages during the installation select the always permit allow option in the messages Selecting this option allows the software to install successfully on your computer When prompted temporarily connect the USB wireless setup cable Follow the onscreen instructions to complete the installation EA NOTE Ifyou cannot find the network name SSID and WPA key or WEP passphrase contact your network administrator or the person who set up the wireless network Disconnect the USB wireless setup cable when prompted To set up wireless communication using the installer Mac OS X 1 4 Connect a USB wireless setup cable to the port on the back of the HP device and then to any USB port on the computer Place the HP software CD into the computer Double click the HP Installer icon on the HP Software
44. at www hp com accessibility For accessibility information for the Mac OS X visit the Apple Web site at www apple com accessibility Contents 1 Getstarted AGCeSSIbility 5t tede nd et e tbe e e ce ras 9 EGCO TIDS ERR IN eid Raed ae Wn o ie a 10 Understand the device eene 10 dnd 10 Printing supplies E ETT 11 Back vieW Aia 11 Use the product control panel n a a 12 Overview of buttons and nnns 12 Change product settings 2 ettet etii Ee eter dere 13 Select themode mdp e idest litte deci tao e See 13 Change product settings recitetur pee ee reed Pea Fede ep etg eed 14 Types of messages uie rU EUER OTHER AUREIS 14 Status messages i see Ed A eee i ance odes ge cns Aes 14 Warnirigimessages tee ede edet eet i ER 14 Error messages oes i AREE EL 14 55 5 15 Finding the device model 15 Select print media cene ee erede d
45. click the device icon click Properties and then click the Ports tab Select the TCP IP port for the device and then click Configure Port 5 Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page If the IP addresses are different change the IP address in the dialog box to match the address on the network configuration page 6 Click OK twice to save the settings and close the dialog boxes gt Solve wireless problems some models only If the device is unable to communicate with the network after completing the wireless setup and software installation perform one or more of the following tasks in the order shown below M Basic wireless troubleshooting Advanced wireless troubleshooting Basic wireless troubleshooting Perform the following steps in the order presented NOTE Ifthis is the first time you are setting up the wireless connection and you are using the included software make sure that the USB cable is connected to the device and the computer Step 1 Make sure the wireless 802 11 light is turned on If the blue light near the HP device s wireless button is not lit the wireless capabilities might not have been turned on To turn on wireless press and hold the Wireless button for three seconds NOTE If your HP device supports Ethernet networking make sure that an Ethernet cable has not been connected to the devic
46. continue to send faxes normally however while a fax is scheduled NOTE You only send faxes in black and white due to memory limitations To schedule a fax from the device control panel 1 Load your originals For additional information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF NOTE The ADF is available for some models only 2 Press the left arrow jor right arrow to select Fax B amp W or Fax Color and then press OK 3 Press right arrow i until Fax Method appears and then press OK Press right arrow i until Send Fax Later appears and then press OK 5 Enter the send time by using the numeric keypad and then press OK If prompted press 1 for AM or 2 for PM gt Send a fax 41 5 6 7 Enter the fax number by using the keypad press Speed Dial to select a speed dial or press Redial Pause to redial the last number dialed Press Start The device scans all pages and the scheduled time appears on the display The fax is sent at the scheduled time To cancel a scheduled fax 1 Press the left arrow ij or right arrow to select Fax B amp W Fax Color and then press OK Press right arrow fi until Fax Method appears and then press OK Press right arrow until Send Fax Later appears and then press OK If there is a fax already scheduled the Cancel prompt appears on the display
47. control panel Finding the device model number Select print media Load an original on the scanner glass Load an original in the automatic document feeder ADF Load media Maintain the device Turn off the device NOTE If you are using the device with a computer running Windows XP Starter Edition Windows Vista Starter Edition or Windows 7 Starter Edition some features might not be available For more information see Operating system compatibility Accessibility The device provides a number of features that make it accessible for people with disabilities Visual The device software is accessible for users with visual impairments or low vision through the use of your operating system s accessibility options and features It also supports most assistive technology such as screen readers Braille readers and voice to text applications For users who are color blind colored buttons and tabs used in the software and on the device control panel have simple text or icon labels that convey the appropriate action Mobility For users with mobility impairments the device software functions can be executed through keyboard commands The software also supports Windows accessibility options such as StickyKeys ToggleKeys FilterKeys and MouseKeys The device doors buttons paper trays and paper guides can be operated by users with limited strength and reach Support For more details ab
48. depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM format may be found on the product as indicated For a copy of the HP Limited Warranty Statement see the printed documentation that came with the product 130 Technical information Device specifications This section contains the following topics Physical specifications Product features and capacities Processor and memory specifications System requirements Network protocol specifications Some models only Embedded Web server specifications some models only Media specifications Print resolution Print specifications Copy specifications Fax specifications Scan specifications Operating environment Electrical requirements Acoustic emission specification Physical specifications Size width x depth x height 433 5 x 401 5 x 216 7 mm 17 1 x 15 8 x 8 5 inches Device weight does not include print supplies 5 9 kg 13 Ib Product features and capacities Feature Connectivity Capacity USB 2 0 compliant high speed device Wired Ethernet network some models only Wireless 802 11b g some models only Ink cartridges Black and tri color ink cartridge Supply yields Visit www hp com pageyield for more information on estimated ink cartridge yields Device languages HP PCL 3 GUI Duty cycle Up to 3000 pages per month Device contr
49. device from your computer Restart your computer NOTE Itis important that you disconnect the device before restarting your computer Do not connect the device to your computer until after you have reinstalled the software 5 Insert the HP Software CD into your computer s CD drive and then start the Setup program 6 Follow the onscreen instructions To uninstall from a Windows computer method 3 EA NOTE Use this method if Uninstall is not available in the Windows Start menu 1 Insert the HP Software CD into your computer s CD drive and then start the Setup program 2 Disconnect the device from your computer 3 Select Uninstall and follow the onscreen directions 204 Network setup some models only 5 6 7 Restart your computer EA NOTE Itis important that you disconnect the device before restarting your computer Do not connect the device to your computer until after you have reinstalled the software Start the Setup program for the device again Select Install Follow the onscreen instructions To uninstall from a Macintosh computer method 1 1 2 3 Launch the HP Utility For instructions see Open the HP Utility Click the Application icon on the toolbar Double click HP Uninstaller Follow the onscreen instructions After the software is uninstalled restart your computer To reinstall the software insert the HP Software CD into your computer s CD drive On the des
50. door 1 Pressin the tab on the left side of the rear door to release the door Remove the door by pulling it away from the device A CAUTION Trying to clear a paper jam from the front of the device can damage the print mechanism Always access and clear paper jams through the rear door 2 Gently pull the paper out of the rollers A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the device more paper jams are likely to occur 3 Replace the rear door Gently push the door forward until it snaps into place 4 Press OK to continue the current job 126 Solve a problem To clear a paper jam in the automatic document feeder ADF Some models only 1 Liftthe cover of the ADF eS amp A 2 Gently pull the paper out of the rollers A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the device more paper jams are likely to occur 3 Close the cover of the ADF Avoid paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled paper by storing all unused paper flat in a rese
51. ei e ea dg ede einen 15 Recommended papers for printing and 15 Recommended papers for photo printing 17 Tips for selecting and using media seen 17 Load an original on the scanner glass sssssseeee emen nennen 18 Load an original in the automatic document feeder ADF sse 19 Load Media REY 19 Maintaih the device 6 teet emetepe abe ee eere ie drerit 21 Clean the scanner glass 1 eee Ced RI UR cats ARE RR Te PR Red RE Ure E e 21 Clean the exterior hace utt UE RUE RETE EDS EE HERE EP ET RR 22 Clean the automatic document feeder ADF Some models 22 T rn off thie deviCe s eth texte ep eive t eee 24 2 Print Print document S en eer Ended ee emit eee dn 25 Print documents Windows sss eene enne nennen 25 Print documents Mac OS X esee neneerer nennen ne tr sn sre 26 Print Broch r ESi cesses lag 26 Print brochures enne eren ennt nnne 26 Print brochures Mac OS X essent 26 Print on envelopes aient ere deni geredet re dete node dete a od de te eed ce idee d 27 Print on envelopes Windows emen nennen enne enne 27 Print on envelopes Mac O
52. emission specification Print in Draft mode noise levels per ISO 7779 Sound pressure bystander position LpAd 56 dBA Sound power LwAd 7 0 BA Device specifications 139 Appendix Regulatory information The device meets product requirements from regulatory agencies in your country region This section contains the following topics 140 FCC statement Notice to users in Korea VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany LED indicator statement Notice to users of the U S telephone network FCC requirements Notice to users of the Canadian telephone network Notice to users in the European Economic Area Notice to users of the German telephone network Australia wired fax statement Regulatory information for wireless products Regulatory model number Declaration of conformity Technical information FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate
53. faxconfig Ireland www hp com ie faxconfig Italy www hp com it faxconfig Serial type fax setup 195 Test fax setup You can test your fax setup to check the status of the device and to make sure it is set up properly for faxing Perform this test after you have completed setting up the device for faxing The test does the following 196 Tests the fax hardware Verifies the correct type of phone cord is connected to the device Checks that the phone cord is plugged into the correct port Checks for a dial tone Checks for an active phone line Tests the status of your phone line connection The device prints a report with the results of the test If the test fails review the report for information on how to fix the problem and rerun the test To test fax setup via the device control panel 1 2 Set up the device for faxing according to your particular home or office setup instructions Make sure the ink cartridges are installed and that full size paper is loaded in the input tray before starting the test From the device control panel press Setup Select Tools and then select Run Fax Test The device displays the status of the test on the display and prints a report Review the report e Ifthe test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing Ifthe
54. from the control panel HP Solution Center Windows or HP Utility Mac OS X NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable NOTE Ensure that the printhead and ink cartridges are in good conditions and installed properly This section contains the following topics Print fax confirmation reports Print fax error reports e Print and view the fax log e Clear the fax log Print the details of the last fax transaction Print a Caller ID History Report confirmation reports If you require printed confirmation that your faxes were successfully sent follow these instructions to enable fax confirmation before sending any faxes Select either On Fax Send or Send amp Receive The default fax confirmation setting is Off This means that a confirmation report is not printed for each fax sent or received A confirmation message indicating whether a fax was successfully sent appears briefly on the control panel display after each transaction NOTE You can include an image of the first page of the fax on the Fax Sent Confirmation report if you choose On Fax Send or Send amp Receive and if you scan the fax to send from memory To enable fax confirmation 1 Pres
55. hardware addresses to a wireless access point WAP Step 1 Make sure your computer is connected to your network To check a wired Ethernet connection A Many computers have indicator lights beside the port where the Ethernet cable from the router connects to your computer Usually there are two indicator lights one that is on and another that blinks If your computer has indicator lights check to see if the indicator lights are on If the lights are not on try reconnecting the Ethernet cable to the computer and the router If you still do not see lights there might be a problem with the router the Ethernet cable or your computer NOTE Macintosh computers do not have indicator lights To check the Ethernet connection on a Macintosh computer click System Preferences in the Dock and then click Network If the Ethernet connection is working correctly Built in Ethernet appears in the list of connections along with the IP address and other status information If Built in Ethernet does not appear in the list there might be a problem with the router the Ethernet cable or your computer For more information click the Help button in the window Solve wireless problems some models only 113 Chapter 7 To check a wireless connection 1 Make sure that your computer s wireless has been turned on For more information see the documentation that came with your computer 2 If you are not using a unique
56. in Verbindung mit seriellem Anschluss mit anderen zugelass enen Endger ten verwendet werden Australia wired fax statement In Australia the HP device must be connected to Telecommunication Network through a line cord which meets the requirements of the Technical Standard AS ACIF S008 Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada Notice to users in Taiwan European Union regulatory notice Regulatory information 145 Appendix Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio A frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized This product and any attached external antenna if supported shall be placed in such a manner to minimize the potential for human contact during normal operation In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 inches during normal operation Notice to users in Brazil Aviso aos usu rios no Brasil Este equipamento opera em car ter secund rio isto n o
57. jack 2 Use the phone cord supplied in the box with the device to connect to the 1 LINE port After you have connected the phone cord to the port labeled 1 LINE run the fax test again to make sure it passes and the device is ready for faxing Try to send or receive a test fax Make sure you use the phone cord that came with the device If you do not use the supplied phone cord to connect from the telephone wall jack to the device you might not be able to send or receive faxes After you plug in the phone cord that came with the device run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the device directly to the telephone wall jack Solve fax problems 101 7 The Using Correct Type of Phone Cord with Fax test failed Solution Make sure you used the phone cord supplied in the box with the device to connect to the telephone wall jack One end of the phone cord should be connected to the port labeled 1 LINE on the back ofthe device and the other end to your telephone wall jack as shown below am p en a E T7 Ge A LY iy 1 LINE 20 a Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1 LINE port If the phone c
58. might not be able to send or receive faxes After you plug in the phone cord that came with the device run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the device directly to the telephone wall jack After you resolve any problems found run the fax test again to make sure it passes and the device is ready for faxing If the Fax Hardware Test continues to fail and you experience problems faxing contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support The Fax Connected to Active Telephone Wall Jack test failed Solution Check the connection between the telephone wall jack and the device to make sure the phone cord is secure Make sure you use the phone cord that came with the device If you do not use the supplied phone cord to connect from the telephone wall jack to the device you might not be able to send or receive faxes After you plug in the phone cord that came with the device run the fax test again Make sure you have correctly connected the device to the telephone wall jack Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device For more
59. parallel splitter also known as a coupler to connect both the answering machine and telephone to the device You can use standard phone cords for these connections 5 Turn on the Auto Answer setting 6 Setyour answering machine to answer after a low number of rings 7 Change the Rings to Answer setting on the device to the maximum number of rings supported by your device The maximum number of rings varies by country region 8 Runa fax test When the phone rings your answering machine answers after the number of rings you have set and then plays your recorded greeting The device monitors the call during this time listening for fax tones If incoming fax tones are detected the device emits fax reception tones and receives the fax if there are no fax tones the device stops monitoring the line and your answering machine can record a voice message If you encounter problems setting up the device with optional equipment contact your local service provider or vendor for further assistance Case J Shared voice fax line with computer modem and answering machine If you receive both voice calls and fax calls at the same phone number and you also have a computer modem and answering machine connected on this phone line set up the HP device as described in this section NOTE Since your computer dial up modem shares the phone line with the HP device you cannot use both your modem and the device simultaneously For examp
60. produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Office Paper HP Office Paper is a high quality multifunction paper It is suitable for copies drafts memos and other everyday documents It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Office Recycled Paper HP Office Recycled Paper is a high quality multifunction paper made with 3096 recycled fiber It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Premium Presentation Paper HP Professional Paper These papers are heavy two sided matte papers perfect for presentation proposals reports and newsletters They are heavyweight for an impressive look and feel HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film makes your color presentations vivid and even more impressive This film is easy to use and handle and dries quickly without smudging HP Advanced Photo Paper This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It
61. provided for your country region If you do not use the supplied cord to connect from the DSL filter to the device you might not be able to fax successfully This special phone cord is different from phone cords you might already have in your home or office 3 Ifyou have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the device and then connect a phone to this port Connect the DSL filter to the parallel splitter Connect the DSL modem to the parallel splitter Connect the parallel splitter to the wall jack 7 Runa fax test When the phone rings the device automatically answers after the number of rings you set in the Rings to Answer setting The device begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the device with optional equipment contact your local service provider or vendor for further assistance Case Shared voice fax line with answering machine If you receive both voice calls and fax calls at the same phone number and you also have an answering machine that answers voice calls at this phone number set up the device as described in this section Back view of the device E JT A 1 Telephone wall jack 2 Use the phone cord provided to connect to the 1 LINE port on the back of the device You might need to connect the supplied phone cord to the adapter provided
62. purchase a coupler from your local electronics store and extend it You might need to connect the supplied phone cord to the adapter provided for your country region If you encounter problems setting up the device with optional equipment contact your local service provider or vendor for further assistance Case D Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service through your telephone company that allows you to have multiple phone numbers on one phone line each with a different ring pattern set up the device as described in this section Back view of the device Set up faxing parallel phone systems 179 Appendix C 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the device with a distinctive ring service 1 Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device ET NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might al
63. radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice to users in Korea ASA eru
64. select More Then select the appropriate envelope type xx TIP You can change more options for the print job by using the features available on the other tabs in the dialog box Click OK and then click Print or OK to begin printing Print on envelopes Mac OS X gt Load paper in the tray For more information see Load media From the File menu in your software application choose Print Make sure the product you want to use is selected Choose the appropriate envelope size in the Paper Size pop up menu Print on envelopes 27 Chapter 2 5 6 Select the landscape or horizontal Orientation option NOTE Click the blue disclosure triangle next to the Printer selection to access these options Select any other print settings that you want and then click Print to begin printing Print a Web page XX TIP To print Web pages correctly you might need to set your print orientation to Landscape If you are using a computer running Windows and Internet Explorer 6 0 or higher for Web browsing you can use HP Smart Web Printing to ensure simple predictable web printing with control over what you want and how you want it printed You can access HP Smart Web Printing from the toolbar in Internet Explorer For more information about HP Smart Web Printing see the help file provided with it NOTE With certain types of paper you can print on both sides of a sheet of paper called t
65. settings such as the IP address link speed DNS and mDNS For information on the network settings see Understand the network configuration page some models only 1 Press the Setup button 2 Press the arrow keys until Print Report is highlighted and then press OK 3 Press the arrow keys unitl Network Settings is highlighted and then press OK Turn the wireless radio on and off some models only The wireless radio is on by default as indicated by the blue light on the front of the device In order to stay connected to a wireless network the radio must stay on However if your device is connected to a wired network or you have a USB connection the radio is not used In this case you might want to turn the radio off 1 Press the Setup button 2 Press the arrow keys until Network is highlighted and then press OK 3 Select Wireless Radio and then select Yes to turn the radio on or No to turn the radio off Change advanced network settings The advanced network settings are provided for your convenience However unless you are an advanced user you should not change any of these settings The advanced settings include Link Speed IP Settings and Default Gateway Network setup some models only 197 Appendix D 198 This section contains the following topics Set link speed To View IP settings To Change IP settings Set link speed You can change the speed at which data is transmitted o
66. speak with the recipient before sending the fax This section contains the following topics Send a basic fax e Send a fax manually from a phone Send a fax using monitor dialing Send a fax from memory e Schedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction Mode Send a basic fax 38 You can easily send a single or multiple page black and white or color fax by using the device control panel NOTE If you need printed confirmation that your faxes were successfully sent enable fax confirmation before sending any faxes Fax XX TIP You can also send a fax manually from a phone or by using monitor dialing These features allow you to control the pace of your dialing They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing To send a basic fax from the device control panel 1 Load your originals If you are faxing a borderless original load the original on the scanner glass not the ADF For additional information see Load an original on the scanner glass 2 Press the left arrow si or right arrow i to select Fax B amp W or Fax Color and then press OK 3 Enter the fax number by using the keypad x TIP To add a pause in the fax number you are entering press the button repeatedly until a dash appears on the display 4 Press Start If the device detects
67. tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Res ANATEL 282 2001 Notice to users in Canada Notice to users in Canada Note l attention des utilisateurs canadiens For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada Utiliser l int rieur Le pr sent appareil num rique n met pas de bruit radio lectrique d passant les limites applicables aux appareils num riques de la classe B prescrites dans le R glement sur le brovillage radio lectrique dict par le minist re des Communications du Canada le composant RF interne est conforme a la norme RSS 210 and RSS GEN d Industrie Canada Notice to users in Taiwan 1 amp 7 88 88 83 tt SSS EROS SB tr ZOE BLA REM HERT AT RR AUD LOUER X IS AE Bt gt IESUS TER SIS E GH BDBADBR RINERRBOEIFA SERERE LIDSESI TATE MEUS SEA ABER IX 146 Technical information European Union regulatory notice European Union Regulatory Notice Products bearin
68. the European Economic Area EEA countries regions Network compatibility depends on customer selected settings which must be reset to use the equipment on a telephone network in a country region other than where the product was purchased Contact the vendor or Hewlett Packard Company if additional product support is necessary This equipment has been certified by the manufacturer in accordance with Directive 1999 5 EC annex II for Pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance This equipment is designed for DTMF tone dialing and loop disconnect dialing In the unlikely event of problems with loop disconnect dialing it is recommended to use this equipment only with the tone dial setting Notice to users of the German telephone network Hinweis f r Benutzer des deutschen Telefonnetzwerks Dieses HP Fax ist nur f r den Anschluss eines analogen Public Switched Telephone Network PSTN gedacht SchlieBen Sie den TAE N Telefonstecker der im Lieferumfang des HP All in One enthalten ist an die Wandsteckdose TAE 6 Code an Dieses HP Fax kann als einzelnes Ger t und oder
69. the HP Utility For instructions see Open the HP Utility b Click Align and then follow the onscreen instructions 3 Place the alignment sheet face down on the scanner glass For more information see Load an original on the scanner glass 4 Press OK to scan the alignment sheet After the alignment sheet is scanned alignment is complete Recycle or discard the alignment sheet Clean the ink cartridges Use this feature when there is streaking white lines through any of the lines of color or when a color is muddy Do not clean ink cartridges unnecessarily as this wastes ink and shortens the life of the ink nozzles Advanced ink cartridge maintainance 67 6 To clean the ink cartridges from the product control panel 1 Load letter A4 or legal unused plain white paper into the input tray 2 Press Setup 3 Select Tools and then select Clean Cartridge The device prints a page that you can recycle or discard If copy or print quality still seems poor after you clean the ink cartridges try cleaning the ink cartridge contacts before replacing the affected ink cartridge To clean the ink cartridges from the HP software 1 Load letter A4 or legal unused plain white paper into the input tray For more information see Load media 2 Follow the instructions for your operating system Windows a Open the Toolbox software For instructions see Open the Toolbox b Click the Device Services tab c Click
70. the Internet Check to see if another process has caused an error Check the display or your computer for an error message providing information about the problem and how to solve it If there is an error the device will not send or receive a fax until the error condition is resolved The phone line connection might be noisy Phone lines with poor sound quality noise can cause faxing problems Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn Error Correction Mode ECM off and try faxing again For information about changing ECM see the onscreen Help If the problem persists contact your telephone company If you are using a digital subscriber line DSL service make sure that you have a DSL filter connected or you will not be able to fax successfully For more information see Case B Set up the device with DSL Make sure the device is not connected to a telephone wall jack that is set up for digital phones To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones If you are using either a private branch exchange PBX or an integrated services digital network ISDN converter terminal adapter make sure the device is connected to the correct port and the terminal adapter is set to the c
71. the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 168 Technical information THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLI GENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software wr
72. the code are not to be removed If this package is used in a product Eric Young should be given attribution as the author of the parts of the library used This can be in the form of a textual message at program startup or in documentation online or textual provided with the package Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eayGcryptsoft com The word cryptographic can be left out if the rouines from the library being used are not cryptographic related 4 If you include any Windows specific code or a derivative thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tihGcryptsoft com 160 Technical information THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMP
73. the ink cartridges For information about ordering ink cartridges see HP supplies and accessories For information about recycling used ink supplies see HP inkjet supplies recycling program NOTE Ink from the cartridges is used the printing process in a number of different ways including in the initialization process which prepares the device and cartridges for printing In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Cartridge Problem The ink cartridge identified in the message is missing damaged or inserted into the wrong slot in the product To solve this problem try the following solutions Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Choose your error Solution 1 Install the ink cartridges correctly Solution 2 Turn the product off and on Solution 3 Clean the electrical contacts Solution 4 Replace the ink cartridge Solution 1 Install the ink cartridges correctly Make sure all of the ink cartridges are properly installed 1 Make sure the product is turned on AN CAUTION If the product is turned off when you open the front access door to access the ink cartridges the product cannot release the cartridges for changing You might damage the product if the in
74. the ink level indicator might be inaccurate or unavailable NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the product and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage 60 Work with ink cartridges Handle the ink cartridges Before you replace or clean an ink cartridge you should know the part names and how to handle the ink cartridges 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Hold the ink cartridges by their black plastic sides with the label on top Do not touch the copper colored contacts or the ink nozzles NOTE Handle the ink cartridges carefully Dropping or jarring cartridges can cause temporary printing problems or even permanent damage Replace the ink cartridges Follow these instructions when the ink level is low NOTE When the ink level for an ink cartridge is low a message appears on the display You can also check the ink levels by using the printer Toolbox Windows or the HP Utility Mac OS X NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the in
75. the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Follow the instructions for your operating system Print photos on photo paper Windows Print photos on photo paper Mac OS X Print photos on photo paper Windows 1 2 3 4 Load paper in the tray For more information see Load media On the File menu in your software application click Print Select the product you want to print to If you need to change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click Photo Printing Borderless or Photo Printing with white borders in the Printing Shortcuts list The default settings are displayed NOTE To achieve the highest dpi resolution you can use the Maximum setting with supported types of photo paper If Maximum dpi is not listed in the Print quality drop down list you can enable it from the Advanced tab If you change any settings on the Printing Shortcuts tab you can save your custom settings as a new printing shortcut Select the shortcut and then click Save As To delete a shortcut select the shortcut and then click Delete XX TIP You can change more options for the print job by using the features available on the other tabs in the dialog box
76. the input tray and is not jammed in the device All packing tapes and materials are removed The device is set as the current or default printer For Windows set it as the default in the Printers folder For Mac OS X set it as the default in the Print amp Fax section of the System Preferences See your computer s documentation for more information Pause Printing is not selected if you are using a computer running Windows You are not running too many programs when you are performing a task Close programs that you are not using or restart the computer before attempting the task again Troubleshooting topics Solve printing problems Poor print quality and unexpected printouts Solve paper feed problems Solve copy problems Solve scan problems Solve fax problems Solve wired Ethernet network problems some models only Solve wireless problems some models only Solve device management problems e Troubleshoot installation issues General troubleshooting tips and resources 73 7 Solve printing problems This section contains the following topics The device shuts down unexpectedly Error message appears on control panel display Alignment fails device is not responding nothing prints Device takes a long time to print Blank or partial page printed Something on the page is missing or incorrect Placement of the text or graphi
77. to send printer information such as model number serial number and estimated ink levels to HP and you will be re directed to the HP SureSupply Web site NOTE Ordering cartridges online is not supported in all countries regions However many countries have information on ordering by telephone locating a local store and printing a shopping list In addition you can select the How to Buy option at the top of the www hp com buy supplies page to obtain information about purchasing HP products in your country Supported ink cartridges HP media Supported ink cartridges You can check the following places to find which cartridges are supported by the device The ink supplies label located inside the printer near the ink cartridges The HP SureSuppply Web site www hp com buy supplies For more information see Order printing supplies online The label of the ink cartridge you are replacing HP supplies and accessories The HP software on your computer NOTE information about opening and using these HP software tools see Device management tools Solution Center Windows Click Status and then click Estimated Ink Levels The My Cartridges tab lists the currently installed cartridges The AII Cartridges tab lists all supported cartridges for the device Toolbox Windows Click the Estimated Ink Levels tab and then click the Cartridge Details button to view information about re
78. you are sure that the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject fo state tariffs Contact your state public utility commis sion public service commission or corporation commission for more information This equipment includes automatic dialing capability When programming and or making test calls to emergency numbers e Remain on the line and explain to the dispatcher the reason for the call e Perform such activities in the off peak hours such as early morning or late evening d Note The FCC hearing aid compatibility rules for telephones are not applicable E to this equipment The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of transmission the date and time it is sent and an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided might not be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your fax machine you should complete the steps described i
79. 2 product control panel press amp Setup select Print Report select Print Quality and then press OK 3 Evaluate the Print Quality Diagnostic Report ABCDEFG abcdefg 7 6 Local Guided Tevablehooting 5 MI 04 Poet Quien k jaggoe eo Pe nm ac access the 7 S Dsi 0333 Ink level Color bars Large font text Alignment pattern Ink level Look at the Ink level boxes to double check cartridge ink levels If a box is completely white you might need to replace that ink cartridge 41 Ink Supply Black Tri color 42 Ink Level _________ Example Ink Level Black is low replace Tri color is OK Poor print quality and unexpected printouts 81 7 b Color bars Look at the color bars in the middle of the page You should see seven color bars These bars should have sharp edges should be solid not streaked with white or other colors and should be uniform in color throughout Example of Good Color Bars All bars are solid sharp edged and extend with uniform color across the entire page The printer is operating correctly The top black bar is printed by the Black Ink Cartridge The colored bars are printed by the Tri color Ink Cartridge Ragged or irregularly streaked or faded bars Example of Bad Color Bars The top bar is irregularly streaked or fading Example of Bad Color Bars The top bar is ragged on one end 82 S
80. 7 x 203 mm 5 x 8 inches NINI amp S IS INI NNI S A6 card 105 x 148 5 mm 4 13 x 5 83 inches Photo media 134 Technical information continued Media size Main tray Photo media 89 x 127 mm 3 5 x 5 inches v Photo media 102 x 152 mm 4 x 6 inches v Photo media 5 x 7 inches v Photo media 8 x 10 inches v Photo media 10 x 15 cm v Borderless photo media 89 x 127 mm 3 5 x 5 inches v Borderless photo media 102 x 152 mm 4 x 6 inches v Borderless photo media 5 x 7 inches Borderless photo media 8 10 inches v Borderless photo media 8 5 x 11 inches v Borderless photo media 10 x 15 cm v Other media Custom sized media between between 76 20 to 210 06 mm wide and v 101 60 to 762 00 mm long 3 to 8 5 inches wide and 4 to 30 inches long Understand supported media types and weights Tray Type Weight Capacity Main tray Paper 60 to 105 g m Up to 100 sheets of plain 16 to 28 Ib bond paper 25 mm or 1 inch stacked Transparencies Up to 70 sheets 17 mm or 0 67 inch stacked Photo media 280 g m Up to 100 sheets 75 Ib bond 17 mm or 0 67 inch stacked Labels Up to 100 sheets 17 mm or 0 67 inch stacked Envelopes 75 to 90 g m Up to 30 sheets 20 to 24 Ib bond 17 mm or 0 67 inch envelope stacked Cards Up to 200 g m Up to 80 cards 110 Ib index Device specifications 135 Appendix 136 continued
81. 8 A 1 A 2 A 3 A 4 A 5 Telecommunications Telephone Terminal Equipment CS 03 Part 1 Issue 9 Feb 2005 Supplementary Information 1 This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers 2 This product complies with the requirements of the Low Voltage Directive 2006 95 EC the EMC Directive 2004 108 EC amp the R amp TTE Directive 99 5 EC and carries the C mark accordingly In addition it complies with the WEEE Directive 2002 96 EC and RoHS Directive 2002 95 EC 3 This product complies with TBR21 1998 except clause 4 7 1 DC characteristic which complies with ES 203 021 3 clause 4 7 1 4 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 5 The product was tested in a typical configuration Yik Hou Meng Product Regulations Manager Singapore Customer Assurance Business Printing Division 25 June 2009 Local contact for regulatory topics only EMEA Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany www hp com go certificates USA He
82. Auto Answer setting Ifyou set up the device to answer faxes manually you must be available to respond in person to incoming fax calls or the device cannot receive faxes To set up the device to answer calls manually turn off the Auto Answer setting 4 Runa fax test If you pick up the phone before the device answers the call and hear fax tones from a sending fax machine you will need to answer the fax call manually If you encounter problems setting up the device with optional equipment contact your local service provider or vendor for further assistance Case F Shared voice fax line with voice mail If you receive both voice calls and fax calls at the same phone number and you also subscribe to a voice mail service through your telephone company set up the device as described in this section EA NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Set up faxing parallel phone systems 181 Appendix C Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1 LINE port You might need to connect th
83. Ba 7171 0 71712 ATSC MA Ser SSS HES 7724 BAANSOUME 28 1E ASO ASS 4 UELH VCCI Class B compliance statement for users in Japan 75 TORE RRR CHAT SCLEARBMELT OETH CORBMNILA PTLE Vay TEAS NA SHEREESIE FCT CEMBVET IC to TELL MYIRUALT FAL VCCI B Regulatory information 141 Appendix A Notice to users in Japan about the power cord Re 1 HORM cH RBS UA Noise emission statement for Germany Ger uschemission LpA 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825 l 142 Technical information Notice to users of U S telephone network FCC requirements Notice to users of the U S telephone network FCC requirements This equipment complies with FCC rules Part 68 On this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalent Number REN for this equipment If requested provide this information to your telephone company An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment connects to the telephone netw
84. If the Network Status is Offline the HP device is not connected to a network Run the Wireless Network Test using the instructions at the beginning of this section and follow any recommendations URL The URL shown here is the network address assigned to the HP device by your router You will need this to connect to the embedded Web server B Check to see if you can access the embedded Web server EWS A After you establish that the computer and the HP device both have active connections to a network you can verify if they are on the same network by accessing the device s embedded Web server EWS For more information see Embedded Web server some models only To access the EWS a Onyour computer open the Web browser you normally use to access the Internet for example Internet Explorer or Safari In the address box type the URL of the HP device as it was shown on the Network Configuration Page for example http 192 168 1 101 NOTE If you are using a proxy server in your browser you might need to disable it to access the EWS b If you can access the EWS try using the HP device over the network such as to print to see if your network setup was successful If you cannot access the EWS or are still having problems using the HP device over the network continue to the next section regarding firewalls Step 3 Check to see if the firewall software is blocking communication If you cannot a
85. LIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY CF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The licence and distribution terms for any publically available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution licence including the GNU Public Licence Copyright c 1998 2001 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display
86. Mac OS X 1 2 3 4 From the File menu in your software application choose Print Choose the desired printer in the Format for pop up menu Choose Manage Custom Sizes in the Paper Size pop up menu Click the on the left side of the screen double click Untitled and type a name for the new custom size In the Width and Height boxes type the dimensions and then set the margins if desired Choose Paper Handling from the pop up menu Click OK Print borderless documents Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes NOTE You cannot print a borderless document if the paper type is set to Plain paper NOTE Before printing a borderless document open the file in a software application andassign the image size Make sure the size corresponds to the media size on which you are printing the image NOTE Notall applications support borderless printing Print borderless documents 31 Chapter 2 Follow the instructions for your operating system Print borderless documents Windows Print borderless documents Mac OS X Print borderless documents Windows 1 2 3 4 e Load paper in the tray For more information see Load media On the File menu in your software application click Print Select the product you want to print to If you need to change settings click the button that opens the Properties dialog box
87. OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tihGcryptsoft com Copyright c 1998 2006 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met oH Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may 1 appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoev
88. OFFICEJET 4500 OFFICEJET ADVANTAGE 4500 User Guide K710 HP Officejet 4500 G510 HP Officejet 4575 K710 HP Officejet Advantage 4500 K710 All in One series User Guide Copyright information 2011 Copyright Hewlett Packard Development Company L P Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Acknowledgements Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation ENERGY STAR and the ENERGY STAR mark are registered U S marks Safety information A Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock 1 Read and understand all instructions in the documentation that comes with the device 2 Observe all warnings and instructions marked on the product 3 Unplug this product from wall outlets before cleaning 4 Do not install or use this pr
89. P Hd Pede TH ed qud edu et 48 Receive faxes to your computer Fax to PC and Fax to 49 Fax to PC and Fax to Mac 49 Activate Fax to PC and Fax to Mac ssseeeeen eem memes 49 Modify Fax to PC or Fax to Mac settings ssseeen n 50 Turn off Fax to PC or Fax to Mac ccccccseseeeececececeeeeeeeeceseaaeeeseeeseaueaeeeeeeeaseaeeeeeeeneeas 50 Contents Change fax Settings i Ier ie aie de eei antes tado 50 Configure the fax header teer ee ee soe Re pie te eee 51 Set the answer mode Auto answer sesssseeeeene emm enemies 51 Set the number of rings before answering ssssssssssssseeneeeeeene 51 Change the answer ring pattern for distinctive ring 52 Set the fax error correction mode ssssssseseeeeenee ener menn 52 Setthe dial type c amo hae deer E PRU ER ERR De 53 Set the redial options wanes n pete ge ede ee Edere me td ead tee odd que e a 53 Set the fax spaed 53 Set the fax sound volume HE Ed onere a 54 Fax over Internet Protocol FolP sssseseeene ennemi nnne 54 UEC X fM ELI 55 Print fax confirmation reports
90. P Utility is opened you can gain access to the Dock menu shortcuts by selecting and holding the mouse button over the appropriate icon for the HP Utility in the Dock Open the HP Utility To open the HP Utility A Click the HP Utility icon in the Dock EA NOTE Ifthe icon does not appear in the Dock click the Spotlight icon on the right side of the menu bar type HP Utility in the box and then click the HP Utility entry Embedded Web server some models only When the device is connected to a network you can use the embedded Web server to view status information change settings and manage it from your computer EA NOTE Fora list of system requirements for the embedded Web server see Embedded Web server specifications some models only Some settings might be restricted by the requirement for a password You can open and use the embedded Web server without being connected to the Internet however some features will not be available The embedded Web server EWS places very small text files cookies on your hard drive when you are browsing These files let the EWS recognize your computer the next time you visit For example if you have configured the EWS language a cookie helps remember which language you have selected so that the next time you access the EWS the pages are displayed in that language Though some cookies are cleared at the end of each session such as the cookie that stores the selected language
91. S 27 Printa Web Page ct 28 Print a Web page Windows ener nennen enr n n nnn nnns sre 28 Printa Webpage Mac 5 tei 28 Print iphotos nia ipit ose o e Ret ebd dens Scot t Ebo tetas 29 Print photos on photo paper Windows esee ene 29 Print photos on photo paper Mac OS X nennen nennen 29 Print on special and custom sized 30 Print on special or custom sized paper 30 Print on special or custom sized paper Mac OS 31 5 5 0 1 ener rennes 31 Print borderless documents Windows emm een 32 Print borderless documents Mac OS X eene ene 32 Scan Scanrarncoriginal EDI Dette pente oe e titel aoe 34 Scan an original from the product control panel eseee em 34 Edit a scanned document using optical character recognition OCR software 35 Copy Tm 36 Change copy settings nire eene ridet Lene ete ree Dee recte dede de idee Erde eene dna 36 Fax Send a RP ER HR EP RP ERE ERR URGE MEHR MIS 38 Send abasic fax
92. SNMPv1 protocol on IP networks To print the network configuration page from the device control panel Press the Setup button select Print Report select Network Config and then press OK Clear jams Occasionally media becomes jammed during a job Try the following remedies before you attempt to clear the jam Make sure that you are printing with media that meets specifications For more information see Media specifications Make sure that you are printing with media that is not wrinkled folded or damaged Clear jams 125 7 Make sure that the device is clean For more information see Maintain the device Make sure that the trays are loaded correctly and are not too full For more information see Load media This section contains the following topics Clear paper jams Avoid paper jams Clear paper jams If the paper was loaded in the main tray you might need to clear the paper jam from the rear door Paper can also jam in the automatic document feeder ADF If the product has an automatic document feeder ADF several common actions can cause paper to jam the ADF Placing too much paper in the ADF tray For information on the maximum number of sheets allowed in the ADF see Load an original on the scanner glass Using paper that is too thick or too thin for the device Trying to add paper to the ADF tray while the device is feeding pages To clear a paper jam from the rear
93. T SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The licence and distribution terms for any publically available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution licence including the GNU Public Licence Copyright c 1998 2001 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in
94. Tools appears and then press OK 3 Press right arrow until Backup fax appears and then press OK 4 Press right arrow i to select On On Error Only or Off 5 Press OK Reprint received faxes from memory If you set the Backup fax mode to On the received faxes are stored in memory whether the device has an error condition or not NOTE After the memory becomes full the oldest printed faxes are overwritten as new faxes are received If all the stored faxes are unprinted the device does not receive any fax calls until you print or delete the faxes from memory You might also want to delete the faxes in memory for security or privacy purposes Depending on the sizes of the faxes in memory you can reprint up to eight of the most recently printed faxes if they are still in memory For example you might need to reprint your faxes if you lost the copy of your last printout To reprint faxes in memory from the device control panel 1 Make sure you have paper loaded in the main tray 2 Press Setup 3 Press right arrow fi until Print Report appears and then press OK 4 Press right arrow fi until Reprint Faxes appears and then press OK The faxes are printed in the reverse order from which they were received with the most recently received fax printed first and so on Press Start If you want to stop reprinting the faxes in memory press Cancel on To delete all the faxes in memory from the device control panel A
95. Windows or HP Utility Mac OS X which provide easy step by step solutions to common printing problems For more information see Toolbox Windows or HP Utility Mac OS X Support options and availability vary by product country region and language HP support by phone The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line Different rates may apply for mobile phones Forthe most current HP list of telephone support numbers and call costs information see www hp com support During the warranty period you may obtain assistance from the HP Customer Care Center NOTE HP does not provide telephone support for Linux printing All support is provided online at the following web site https launchpad net hplip Click the Ask a question button to begin the support process The HPLIP Web site does not provide suppport for Windows or Mac OS X If you are using these operating systems see www hp com support This section contains the following topics Before you call Phone support period Telephone support numbers After the phone support period Before you call Call HP support while you are in front of the computer and the HP All in One Be prepared to provide the following information Model number located on the label on the front of the device Serial number located on the bac
96. ZaIGd 200 To set up wireless communication using the installer 201 To set up wireless communication using the installer Mac OS 201 Connect the device using an ad hoc wireless network 201 To turn off wireless communication seeseeee emm emen 202 To print a wireless test page ssssssssssssssssseseseenenene nennt nnnnn nennen eterne seen 202 Reset wireless settings core eiTe eine edge e d pe e aeuo ee Te cu 202 Change the connection method ssssseseeeeenene 202 Guidelines for ensuring wireless network security ene 203 To add hardware addresses to a 203 Other guideliries oer eredi a equi eee te LE i 203 Guidelines for reducing interference on a wireless 203 Uninstall and reinstall the software em eene 203 E Device management tools Toolbox WindOoWs eontra dee tene dec de ede ite ridere denis 206 Use the HP Solution Center Windows meme 206 AP Utility Mac OSX oce tec ee ee de eese ue 206 Embedded Web server some models 207 Errors Windows Fax Memionry
97. a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter To set up the product on the same phone line as a computer with two phone ports Back view of the product Set up faxing parallel phone systems 185 Appendix C Telephone wall jack Use the phone cord supplied in the box with the device to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region Computer with modem Telephone Remove the white plug from the port labeled 2 EXT on the back of the product Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the product Connect a phone to the OUT port on the back of your computer dial up modem Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect
98. adapter provided for your country region EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn on the Auto Answer setting Set up faxing parallel phone systems 177 Appendix C 3 Optional Change the Rings to Answer setting to the lowest setting two rings 4 Runa fax test When the phone rings the device answers automatically after the number of rings you set in the Rings to Answer setting The device begins emitting fax reception tones to the sending fax machine and receives the fax Case B Set up the device with DSL If you have a DSL service through your telephone company and do not connect any equipment to the device use the instructions in this section to connect a DSL filter between the telephone wall jack and the device The DSL filter removes the digital signal that can interfere with the device so the device can communicate properly with the phone line DSL might be called ADSL in your country region EA NOTE Ifyou have a DSL line and you do not connect the DSL filter you will not be able to send and receive faxes with the device Back view of the device al 1 Telephone
99. ailly and Mark Adler This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Jean loup Gailly Mark Adler jloup gzip org madler alumni caltech edu The data format used by the zlib library is described by RFCs Request for Comments 1950 to 1952 in the files http www ietf org rfc rfc1950 txt zlib format 1951 txt deflate format and rfc1952 txt gzip format Third party licenses 171 B HP supplies and accessories This section provides information on HP supplies and accessories for the device The information is subject to changes visit the HP Web site www hpshopping com for the latest updates You may also make purchases through the Web site This section contains the following topic
100. alable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Donotcombine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type e Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not force paper too far forward in the input tray Use paper types that are recommended for the device For more information see Media specifications NOTE Humidity may cause paper to curl and hence paper jam Clear jams 127 A Technical information This section contains the following topics Warranty information Device specifications Regulatory information Environmental product stewardship program Third party licenses Warranty information This section contains the following topics Hewlett Packard limited warranty statement Ink cartridge warranty information 128 Technical information Hewlett Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished m
101. alcitizenship environment index html This section contains the following topics Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Disposal of waste equipment by users in private households in the European Union Power consumption e Chemical Substances e RoHS notices China only Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more informat
102. an original loaded in the automatic document feeder it sends the document to the number you entered x TIP If the recipient reports issues with the quality of the fax you sent you can try changing the resolution or contrast of your fax Send a fax manually from a phone Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax This is useful if you want to inform the recipient that you are going to send them a fax before sending it When you send a fax manually you can hear the dial tones telephone prompts or other sounds through the handset on your telephone This makes it easy for you to use a calling card to send your fax Depending on how the recipient has their fax machine set up the recipient might answer the phone or the fax machine might take the call If a person answers the phone you can speak with the recipient before sending the fax If a fax machine answers the call you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine To send a fax manually from an extension phone 1 Load your originals If you are copying a borderless original load the original on the scanner glass not the ADF For additional information see Load an original on the scanner glass 2 Press the left arrow si or right arrow li to select Fax B amp W or Fax Color and then press OK 3 Dial the number by using the keypad on the phone that is c
103. antes Ecuador Andinatel 1 999 119 75 minutos 800 711 2884 Puerto Rico 1 877 232 0589 Ecuador Pacifitel 1 800 225 528 Republica Dominicana 1 800 711 2884 800 711 2884 Reunion 0820 890 323 02 6910602 gt Romania 0801 033 390 Salvador 800 6160 021 204 7090 Espa a 34 902 010 059 495 777 3284 0 94 p m 812 332 4240 Franee mE sos oa Deutschland i 0 14 Min aus dem deutschen Singapore 65 6272 5300 Festnetz bei Anrufen aus Slovensk republika 0850 111 256 Mobilfunknetzen k nnen andere Preise gelten South Africa RSA 0860 104 771 EM a 801 11 75400 a 287 20250197 verige K rrpoc 800 9 2654 0 23 kr min Guatemala 1200077 11122884 Switzerland 41 0848 672 672 SAAT 852 2802 4098 0 08 CHF min India 1 800 425 7737 EX 02 8722 8000 India 91 80 28526900 M 66 2 353 9000 Indonesia 62 21 350 3408 071 891 391 visi 971 4 224 9189 411 Trinidad amp Tobago 1 800 711 2884 971 4 224 9189 cu Xl Tunisie 23 926 000 4971 4 224 9189 gua T rkiye istanbul Ankara 0 212 444 0307 n izmir amp Bursa Yerel numara 444 0307 971 4 224 9189 O7114 224 8189 044 230 51 06 i Ireland 353 1890 923 902 i 600 54 47 47 See relan n Calls cost Cost 5 1 cent peak United Kingdom DE one 0369 1 3 cent off peak per minute United Stat 1 800 474 6836 Italia 39 848 800 871 Missus 80005076 costo telefonico locale Urug
104. arado de estos residuos en al momanto de la elininaci n eyudor a preservar naturales y a garanfizar que el reside prole la salud medio ambiente Si desea informacion adicional sobre los lugares donde puede dejar estos residuos para su reciclado p ngase en con las autoridades locales de su ciudad con el servicio de gesti n de residuos dom sticos o con la fienda donde edquin el producto Likvidace vyslou il ho za zen u ivateli v dom cnosti v zem ch EU Tato zna ka na produktu nebo na jeho abalu ozna uje e tento produkt nesm b t likvidov n vyhozen m do b n ho domovn ho odpadu Odpov d te za e vyslou il za zen bude pled no k likvidaci stanoven ch sb m ch mis ur en ch k recyklaci vyslou ilych elekr k ch a elektronick ch za zen likvidace vyslou il ho za zen samostatn m brem a recyklaci napom h zachov n phirodnich 9 00 e recy ace probshne zpbscbem chr nicim idsk zdrav a ivotni Dal informace o tom kam vios zarizeni p edat k recyklaci miele z skat od ad m stn samospr vy od spole nosti prov d j c svoz a likvidaci domovn ho odpadu nebo v obchod kde produkt zakoupili Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol p produket eller p dels emballage indikerer at produkte ikke boriskaffes sammen med andet husholdningsaffald stedet e
105. arrow key to move down to Tools and then press OK 3 Press the arrow key to move down to Clear Fax Log and then press OK Print the details of the last fax transaction The Last Fax Transaction report prints the details of the last fax transaction to occur Details include the fax number number of pages and the fax status To print the Last Fax Transaction report 1 On the device control panel press Setup 2 Press the arrow key to move down to Print Report and then press OK 3 Press the arrow key to move down to Last Transaction and then press OK Use reports 57 5 Print a Caller ID History Report Use the following procedure to print a list of Caller ID fax numbers To print a Caller ID History Report 1 Press Setup select Printer Report and then select Caller ID History Report 2 Press OK 58 Fax 6 Work with ink cartridges To ensure the best print quality from the HP All in One you will need to perform some simple maintenance procedures This section provides guidelines for handling the ink cartridges instructions for replacing the ink cartridges and aligning and cleaning the printhead This section contains the following topics Information about ink cartridges Check the estimated ink levels Handle the ink cartridges Replace the ink cartridges Store printing supplies Advanced ink cartridge maintainance Information about ink cartridges The following tips help
106. ation of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties 3 THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Limited 63 74 Sir John Rogerson s Quay Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN Malta Hewlett Packard International Trade BV Branch 48 Sqaq Nru 2 Triq ix Xatt Pieta MSD08 Malta South Africa Hewlett Packard South Africa Ltd 12 Autumn Street Rivonia Sandton 2128 Republic of South Africa Warranty information 129 Appendix A Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not
107. axing UDP port 427 TCP port 9220 HP device installation UDP port 427 Solve device management problems This section provide solutions to common problems that involve managing the device This section contains the following topic Solve device management problems 119 Chapter 7 NOTE To use the embedded Web server EWS the product must be connected to a network using either an Ethernet or a wireless connection You cannot use the embedded Web server if the product is connected to a computer with a USB cable Embedded Web server cannot be opened The EWS is only available in English Embedded Web server cannot be opened Check your network setup Make sure you are not using a phone cord or a crossover cable to connect the device to the network Make sure the network cable is securely connected to the device Make sure the network hub switch or router is turned on and working properly Check the computer Make sure the computer that you are using is connected to the network NOTE To use the embedded Web server EWS the product must be connected to a network using either an Ethernet or a wireless connection You cannot use the embedded Web server if the product is connected to a computer with a USB cable Check your Web browser Make sure the Web browser meets the minimum system requirements For more information see System requirements f your Web browser uses any proxy sett
108. beled 1 LINE on the back of the device Other equipment which uses the same phone line as the device might be causing the test to fail To find out if other equipment is causing a problem disconnect everything from the phone line and then run the test again the Fax Line Condition Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem gt Ifthe Fax Line Condition Test fails without the other equipment connect the device to a working phone line and continue reviewing the troubleshooting information in this section If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the device directly to the telephone wall jack Make sure you use the phone cord that came with the device If you do not use the supplied phone cord to connect from the telephone wall jack to the device you might not be able to send or receive faxes After you plug in the phone cord that came with the device run the fax test again After you resolve any problems found run the fax test again to make sure it passes and the device is ready for faxing If the Fax Line Condition test continues to fail and you experience problems faxing contact your telephone
109. c version 3 0 December 2000 Optimised ANSI C code for the Rijndael cipher now AES author Vincent Rijmen lt vincent rijmen esat kuleuven ac be gt author Antoon Bosselaers lt antoon bosselaers esat kuleuven ac be gt author Paulo Barreto lt paulo barreto terra com br gt This code is hereby placed in the public domain THIS SOFTWARE IS PROVIDED BY THE AUTHORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE 158 Technical information Expat Copyright c 1998 1999 2000 Thai Open Source Software Center Ltd Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell cop
110. canner glass If you are copying a borderless original load the original on the scanner glass not the ADF For more information see Load an original on the scanner glass 3 Use the left arrow ij or right arrow i to select one of the following functions Copy B amp W To select a black and white copy job Copy Color To select a color copy job NOTE If you have a color original selecting the Copy B amp W function produces a black and white copy of the color original while selecting the Copy Color function produces a full color copy of the color original 4 Press OK Change any additional settings For more information see Change copy settings 6 Press Start a Change copy settings You can customize copy jobs using the various settings available from the product s control panel including the following Number of copies e Copy paper size Copy paper type Copy speed or quality 36 Copy Lighter Darker settings Resizing originals to fit on different paper sizes You can use these settings for single copy jobs or you can save settings to be used as defaults for future jobs To change copy settings for a single job 1 Press left arrow sil or right arrow i to navigate between different copy options 2 Make any changes to the copy function settings and then press OK to accept the changes To save the current settings as defaults for future jobs 1 Press left arrow i or right arrow i to
111. ccess the EWS and are sure both the computer and HP device have active connections to the same network the firewall security software might be blocking communication Temporarily turn off any firewall security software running on your computer and then try to access the EWS again If you can access the EWS try using the HP device for printing If you are able to access the EWS and use your HP device with the firewall turned off you will need to reconfigure your firewall settings to allow the computer and HP device Solve wireless problems some models only 115 7 to communicate with each other over the network For more information see Configure your firewall to work with HP devices If you are able to access the EWS but are still unable to use the HP device even with the firewall turned off try enabling the firewall software to recognize the HP device Step 4 Make sure the HP device is online and ready If you have the HP software installed you can check the HP device s status from your computer to see if the device is paused or offline preventing you from using it To check the HP device s status complete the following steps Windows 1 Click Start point to Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers 2 If the printers on your computer are not being displayed in Details view click the View menu and then click Details
112. ce control panel locating 12 L language printer 131 left navigation button 12 light images troubleshoot copies 94 scans 98 lights control panel 12 line condition test fax 104 lines copies troubleshoot 94 scans troubleshoot 98 link speed setting 198 load tray 20 load media 20 log fax print 56 M Mac OS custom sized paper 31 Print borderless 32 Print photos 29 print settings 26 two sided 33 Mac OS X HP Utility 206 uninstall software 205 wireless communication setup 201 main tray media supported 136 maintenance align ink cartridges 65 check ink levels 60 clean ink cartridges 67 replace ink cartridges 61 manual faxing receive 43 send 39 40 margins setting specifications 136 media ADF capacity 19 clear jams 125 HP order 173 load tray 19 print on custom sized 30 selecting 17 skewed pages 92 specifications 133 supported sizes 133 troubleshoot feeding 91 types and weights supported 135 memory deleting faxes 45 reprint faxes 45 save faxes 44 missing or incorrect information troubleshoot 76 model number 123 124 modem shared with fax parallel phone systems 182 shared with fax and answering machine parallel phone Systems 189 217 shared with fax and voice line parallel phone Systems 185 shared with fax and voice mail parallel phone systems 193 monitor dialing 40 42 multi feeds troubleshoot 92 N network port address 112 networks advanced settings 197 connector illustration 11
113. cifications acoustic emissions 139 electrical 139 media 133 network protocols 133 operating environment 139 physical 131 processor and memory 131 storage environment 139 System requirements 132 speed troubleshoot for scanner 96 troubleshoot print 75 speed dial send fax 38 Start button 13 status messages 14 network configuration page 124 Printer Status Report 123 Self Test Report 124 storage environment specifications 139 streaks troubleshoot copies 94 scan 99 stripes on scans troubleshoot 98 subscriber identification code 51 supplies order online 172 Printer Status Report 123 Self Test Report 124 yields 131 support 69 system requirements 132 219 technical information copy specifications 137 fax specifications 138 scan specifications 139 telephone line answer ring pattern 52 telephone wall jack fax 100 telephone fax from receive 43 send 39 temperature specifications 139 tests fax dial tone failed 103 failed 99 fax line condition 104 fax phone cord type test failed 102 hardware failed 100 port connection failed 101 setup 196 telephone wall jack 100 text cannot be edited after scan troubleshoot 97 incompletely filled on copies 94 missing from scan troubleshoot 96 splotchy on copies 95 troubleshoot 76 unclear on copies troubleshoot 94 unclear scans 99 tone dialing 53 Toolbox Windows about 206 opening 206 tray capacity 135 media sizes supported 133 media types and weights supporte
114. ck to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 If your modem software is set to receive faxes to your computer automatically turn off that setting EA NOTE f you do not turn off the automatic fax reception setting in your modem software the device will not be able to receive faxes 6 Turn off the Auto Answer setting 7 Runa fax test You must be available to respond in person to incoming fax calls or the device cannot receive faxes If you encounter problems setting up the device with optional equipment contact your local service provider or vendor for further assistance Serial type fax setup For information on setting up the device for faxing using a serial type phone system see the Fax Configuration Web site for your country region Austria www hp com at faxconfig Germany www hp com de faxconfig Switzerland French www hp com ch fr faxconfig Switzerland German www hp com ch de faxconfig United Kingdom www hp com uk faxconfig Finland www hp fi faxconfig Denmark www hp dk faxconfig Sweden www hp se faxconfig Norway www hp no faxconfig Netherlands www hp nl faxconfig Belgium Dutch www hp be nl faxconfig Belguim French www hp be fr faxconfig Portugal www hp pt faxconfig Spain www hp es faxconfig France www hp com fr
115. communication mode the same network name SSID Beonthe same subnet and same channel the same 802 11 security settings infrastructure recommended On an infrastructure network the device is set to infrastructure communication mode and communicates with other devices on the network whether the devices are wired or wireless through a WAP WAPs commonly act as routers or gateways on small networks Security settings EA NOTE For more information on wireless security visit www weca net opensection pdf whitepaper_wi fi_security4 29 03 pdf Network authentication The device s factory default setting is Open which does not require security for authorization or encryption The other possible values OpenThenShared Shared and WPA PSK Wi Fi Protected Access Pre Shared Key WPA increases the level of over the air data protection and access control on existing and future Wi Fi networks It addresses all known weaknesses of WEP the original native security mechanism in the 802 11 standard WPA2 is the second generation of WPA security it provides enterprise and consumer Wi Fi users with a high level of assurance that only authorized users can access their wireless networks Data encryption Wired Equivalent Privacy WEP provides security by encrypting data sent over radio waves from one wireless device to another wireless device Devices on a WEP enabled network use WEP key
116. company and have them check the phone line The display always shows Phone Off Hook Solution You are using the wrong type of phone cord Make sure you are using the phone cord that came with the device to connect the device to your phone line If the phone cord that came with the device is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You will also need another phone cord which can be a standard phone cord that you might already have in your home or office Solution Other equipment that uses the same phone line as the device might be in use Make sure extension phones phones on the same phone line but not connected to the device or other equipment are not in use or off the hook For Solve a problem example you cannot use the device for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send e mail or access the Internet The device is having problems sending and receiving faxes Solution Make sure the device is turned on Look at the display on the device If the display is blank and the Power light is not lit the device is turned off Make sure the power cord is firmly connected to the device and plugged into a power outlet Press the Power button to turn on the device After turning on the device HP recommends you wait five minutes before sending or receiving a fax The device cann
117. cs is wrong device prints half a page then ejects the paper The device shuts down unexpectedly Check the power and power connections Make sure the device is connected firmly to a functioning alternating current AC power outlet For voltage requirements see Electrical requirements Error message appears on control panel display A non recoverable error has occurred Disconnect all cables such as power cord and USB cable wait about 20 seconds and reconnect the cables If the problem persists visit the HP Web site www hp com support for the latest troubleshooting information or product fixes and updates Alignment fails If the alignment process fails make sure you have loaded unused plain white paper into the input tray If you have colored paper loaded in the input tray when you align the ink cartridges the alignment will fail If the alignment process fails repeatedly you might have a defective sensor or ink cartridge Contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support The device is not responding nothing prints There are print jobs stuck in the print queue Open the print queue cancel all documents and then reboot the computer Try to print after the computer reboots Refer to the Help system for the operating system for more information Check the device setup
118. ct high print quality settings To increase the print speed select different print settings in the device driver For more information see Print Blank or partial page printed Clean the ink cartridge Complete the ink cartridge cleaning procedure For more information see Clean the ink cartridges Check the media settings Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays Make sure the page settings in the printer driver match the page size of media loaded in the tray More than one page is being picked For more information on paper feed problems see Solve paper feed problems Solve printing problems 75 Chapter 7 There is a blank page in the file Check the file to make sure there is no blank page Something on the page is missing or incorrect Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the device For more information see Set minimum margins Check the color print settings Make sure Print in Grayscale is not selected in the print driver Check the device location and length of USB cable High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the device away from the source of the electromagnetic fields Also it is recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effec
119. ction Set up faxing parallel phone systems 175 Appendix C 176 Answering machine An answering machine that answers voice calls at the same phone number you use for fax calls on the device Voice mail service A voice mail subscription through your telephone company at the same number you use for fax calls on the device 3 From the following table choose the combination of equipment and services applicable to your home or office setting Then look up the recommended fax setup Step by step instructions are included for each case in the sections that follow f NOTE If your home or office setup is not described in this section set up the device as you would a regular analog phone Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1 LINE on the back of the device If you use another phone cord you might experience problems sending and receiving faxes You might need to connect the supplied phone cord to the adapter provided for your country region Other equipment or services sharing your fax line DSL PBX Distinct ive ring service Voice calls Computer dial up modem Answering machine Voice mail service Recommended fax setup Case A Separate fax line no voice calls received Case B Set up the device with DSL Case C Set up the device with a PBX phone system or an ISDN line
120. ction cannot be made the next number is dialed and an error report is generated Send a fax in Error Correction Mode Error Correction Mode ECM prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion Phone charges are unaffected or might even be reduced on good 42 Fax phone lines On poor phone lines increases sending time and phone charges but sends the data much more reliably The default setting is On Turn ECM off only if it increases phone charges substantially and you can accept poorer quality in exchange for reduced charges Before turning the ECM setting off consider the following If you turn ECM off The quality and transmission speed of faxes you send and receive are affected Fax Speed is automatically set to Medium You will no longer be able to send or receive faxes in color To change the ECM setting from the control panel 1 Press Setup 2 Press right arrow i until Fax Settings appears and then press OK 3 Press right arrow fli until Error Correction Mode appears and then press OK 4 Press right arrow i to select or Off and then press OK Receive a fax You can receive faxes automatically or manually If you turn off the Auto Answer option you must receive faxes manually If you turn on the Auto Answer option the default setting the device automatically answers
121. d 135 trays capacities 135 clear jams 125 load media 19 locating 10 media sizes supported 133 paper guides illustration 10 troubleshoot feeding 91 troubleshoot answering machines 110 220 blank pages printed 75 control panel messages 14 copy 92 copy quality 94 cut off pages incorrect text or graphics placement 76 embedded Web server 120 fax 99 fax dial tone test failed 103 fax hardware test failed 100 fax line test failed 104 fax phone cord connection test failed 101 fax phone cord type test failed 102 fax tests 99 fax wall jack test failed 100 firewalls 75 installation 121 jams paper 127 media not picked up from tray 91 missing or incorrect information 76 multiple pages are picked 92 network configuration page 124 nothing prints 74 paper feed problems 91 power 74 print 74 print quality 77 Printer Status Report 122 receive faxes 105 107 scan 95 scan quality 97 send faxes 105 107 109 skewed copies 94 skewed pages 92 slow print 75 tips 73 troubleshooting general network troubleshooting 111 wired network 111 wireless problems 112 TWAIN unable to activate source 97 two sided Mac OS 33 Windows 33 U uninstall software Mac OS X 205 Windows 204 USB connection port locating 10 11 specifications 131 V vertical stripes on copies troubleshoot 94 view network settings 197 voice mail set up with fax parallel phone systems 181 set up with fax and computer modem parallel phone Systems 193
122. d faxes The paper size you select should match what is loaded in your main tray Faxes can be printed on letter A4 or legal paper only 46 Fax NOTE Ifan incorrect paper size is loaded in the main tray when you receive a fax the fax does not print and an error message appears on the display Load letter A4 or legal paper and then press OK to print the fax To set the paper size for received faxes from the device control panel 1 Press Setup 2 Press right arrow until Fax Settings appears and then press 3 Press right arrow f until Paper Options appears and then press OK 4 Press right arrow i until Fax Paper Size appears and then press OK 5 Press right arrow li to select an option and then press OK Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the HP All in One does if it receives a fax that is too large for the default paper size This setting is turned on by default so the image of the incoming fax is reduced to fit on one page if possible If this feature is turned off information that does not fit on the first page is printed on a second page Automatic Reduction is useful when you receive a legal size fax and letter size paper is loaded in the main tray To set automatic reduction from the device control panel Press Setup Press right arrow i until Fax Settings appears and then press OK Press right arrow until Paper Options appears and then p
123. d phone cord to the adapter provided for your country region 3 Telephone optional To set up the device with a shared voice fax line 1 Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device ET NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Doone ofthe following Ifyou have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the device and then connect a phone to this port f you have a serial type phone system you might plug your phone directly on top of the device cable which has a wall plug attached to it 3 Now you need to decide how you want the device to answer calls automatically or manually Ifyou set up the device to answer calls automatically it answers all incoming calls and receives faxes The device will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you will need to answer it before the device answers the call To set up the device to answer calls automatically turn on the
124. dagem de equipamentos eletro eletr nicos A coleta separada e a reciclagem das equipamentos no momento do descarle ajudam na conserva o dos recursos naturais e garantem que os equipamentos ser o reciclados de forma a proteger a sa de das pessoas e o meio ambiente Para obler mais informa es sobre onde descartar equipamentos para reciclagem eire em contato com o escrit rio local de sua cidade o servi o de limpeza p blica de seu bairro ou loja em que adquiriu o produto Postup pou vate ov v krajin ch Eur pskej nie pri vyhadzovan zariadenia v dom com pou van do odpadu Tento symbol na produkte alebo na jeho obale znamen e nesmie by vyhoden s in m komun lnym odpadom Namiesto toho m te povinnos odovzda toto zariadenie na zbernom mieste kde sa zabezpe uje recykl cia elektrick ch a elektronick ch zariaden Separovan zber a recykl cia zariadenia ur en ho na odpad pom e chr ni pr rodn zdroje a zabezpe tak sp sob recykl cie ktor bude chr ni udsk zdravie a ivotn prostredie al ie inform cie o separovanom zbere a recykl cii z skate na obecnom rade vo fime zabezpetuj ce zber v ho komun lneho odpadu alebo v predajni kde ste produkt k pili Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije Ta znak na izdelku ali embala i izdelka pomeni da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki Odpadno opremo ste dol ni oddati na dol
125. dia that is too lightweight or stretches easily Media that contains staples or clips NOTE Toscan copy or fax documents that contain pages that do not conform to these guidelines use the scanner glass For more information see Load an original on the scanner glass Load an original on the scanner glass You can copy scan or fax up to letter or A4 size originals by loading them on the glass NOTE Many ofthe special features will not work correctly if the glass and lid backing are not clean For more information see Maintain the device To load an original on the scanner glass 1 Lift the scanner lid 2 Load your original print side down X TIP For help on loading an original refer to the engraved guides along the edge of the glass 18 Get started 3 Close the lid Load an original in the automatic document feeder ADF NOTE The ADF is available for some models only You can copy scan or fax a one sided single or multiple page A4 or letter size document by placing it in the document feeder tray A CAUTION Do notload photos in the ADF this might cause damage to your photos NOTE Two sided legal size documents cannot be scanned copied or faxed using the ADF NOTE Some features such as the Fit to Page copy feature do not work when you load your originals in the ADF You must load your originals on the glass The document feeder tray h
126. did not recognize the program during the installation See the onscreen Help for the HP Solution Center for information about how to create a link to the word processing program The OCR software does not support scanning colored text Colored text is always converted to black and white text before being sent to OCR Thus all text in the final document is in black and white regardless of the original color Because of the complexity of some word processing programs and their interaction with the device itis sometimes preferable to scan to a text editor such as Wordpad Windows or TextEdit Mac OS X and then cut and paste the text into the preferred word processing program Edit a scanned document using optical character recognition OCR software 35 4 Copy You can produce high quality color and grayscale copies on a variety of paper types and sizes NOTE If you are copying a document when a fax arrives the fax is stored in the device memory until the copying finishes This can reduce the number of fax pages stored in memory This section contains the following topics e Copy documents e Change copy settings Copy documents You can make quality copies from the device control panel NOTE If you are copying a borderless original load the original on the scanner glass not the ADF To copy documents 1 Make sure you have paper loaded in the main tray 2 Place your original face down on the s
127. e Case K Shared voice fax line with computer dial up modem and voice mail If you receive both voice calls and fax calls at the same phone number use a computer dial up modem on the same phone line and subscribe to a voice mail service through your telephone company set up the device as described in this section EA NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Set up faxing parallel phone systems 193 Appendix C Since your computer dial up modem shares the phone line with the device you cannot use both your modem and the device simultaneously For example you cannot use the device for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set up the device with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports If your computer has only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 port
128. e Connecting an Ethernet cable turns off the HP device s wireless capabilities 112 Solve a problem Step 2 Restart components of the wireless network Turn off the router and the HP device and then turn them back on in this order router first and then the HP device If you still are unable to connect turn off the router HP device and your computer Sometimes turning off the power and then turning it back on will recover a network communication issue Step 3 Run the Wireless Network Test For wireless networking issues run the Wireless Network Test To print a Wireless Network Test page press the Wireless button If a problem is detected the printed test report will include recommendations that might help solve the problem Advanced wireless troubleshooting If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect to your HP device to the wireless network try the following suggestions in the order presented e Step 1 Make sure your computer is connected to your network Step 2 Make sure that the HP device is connected to your network Step 3 Check to see if the firewall software is blocking communication Step 4 Make sure the HP device is online and ready e Step 5 Make sure the wireless version of the HP device is set as the default printer driver Windows only e Step 6 Make sure the HP Network Devices Support service is running Windows only Add
129. e 1 LINE port on the back of the device Connect the other end of the cord to the DSL ADSL filter You might need to connect the supplied phone cord to the adapter provided for your country region 4 Computer 5 Computer DSL ADSL modem EA NOTE You will need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back To set up the device with a computer DSL ADSL modem 1 Obtain a DSL filter from your DSL provider 2 Usingthe phone cord provided in the box with the device connect one end to the DSL filter and then connect the other end to the port labeled 1 LINE on the back of the device NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the back of the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 3 Connect the DSL filter to the parallel splitter 184 Additional fax setup 4 Connect the DSL modem to the parallel splitter 5 Connect the parallel splitter to the wall jack 6 Runa fax test When the phone rings the device automatically answers after the number of rings you s
130. e a fax manually Solve fax problems 107 7 If you have a voice mail service at the same phone number you use for fax calls you must receive faxes manually not automatically This means that you must be available to respond in person to incoming fax calls For information on setting up the device when you have a voice mail service see Case F Shared voice fax line with voice mail For information on receiving faxes manually see Receive a fax manually If you have a computer dial up modem on the same phone line with the device check to make sure that the software that came with your modem is not set to receive faxes automatically Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes which prevents the device from receiving fax calls If you have an answering machine on the same phone line with the device you might have one of the following problems Your answering machine might not be set up properly with the device Your outgoing message might be too long or too loud to allow the device to detect fax tones and the sending fax machine might disconnect Youranswering machine might not have enough quiettime after your outgoing message to allow the device to detect fax tones This problem is most common with digital answering machines The following actions might help solve these problems When you have an answering machine on the same phone line y
131. e control panel 1 Press the amp Setup button 2 Select Basic Fax Setup select Fax to PC and then press OK 3 Select the setting that you want to change You can change the following settings View PC hostname View the name of the computer that is set to administer Fax to PC or Fax to Mac Turn Off Turn off Fax to PC or Fax to Mac NOTE Use the Solution Center to turn on Fax to PC or Fax to Mac Disable Fax Print Choose this option to print faxes as they are received If you turn off printing color faxes will still print To modify Fax to PC settings the HP Software Follow the instructions for your operating system Windows 1 Open the Solution Center For more information see Use the HP Solution Center Windows 2 Select Settings and then select Fax Settings 3 Select the Fax to PC Settings tab change the settings and then click OK Mac OS X 1 Launch the HP Utility For instructions see Open the HP Utility 2 Click the Application icon on the toolbar 3 Double click HP Setup Assistant and then follow the onscreen instructions Turn off Fax to PC or Fax to Mac 1 Press the 4 Setup button 2 Select Basic Fax Setup select Fax to PC and then press OK 3 Select Turn Off Change fax settings After completing the steps in the getting started guide that came with the device use the following steps to change the initial settings or to configure other options for faxin
132. e paused new jobs are added to the queue but are not printed To change the product s status complete the following steps 1 Click Start point to Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers If the printers listed in the dialog box are not being displayed in Details view click the View menu and then click Details If the product is Paused right click the product and click Resume Printing Try using the product again Document failed to print The product could not print the document because a problem occurred in the printing system For information about solving printing problems see Solve printing problems General printer error There was a problem with the product General printer error 213 Appendix F Usually you can resolve such problems by completing the following steps Press the 5 Power button to turn off the product 2 Unplug the power cord and then plug in the power cord again Press the 5 Power button to turn on the product If this problem persists write down the error code provided in the message and then contact HP support For more information about contacting HP support see HP support Align cartridge The product prompts you to align ink cartridges every time you install or replace an ink cartridge You can also align the ink cartridges at any time from the product s control panel or by using the HP s
133. e supplied phone cord to the adapter provided for your country region To set up the device with voice mail 1 Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device You might need to connect the supplied phone cord to the adapter provided for your country region EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn off the Auto Answer setting 3 Runa fax test You must be available to respond in person to incoming fax calls or the device cannot receive faxes You must initiate the manual fax before voicemail picks up the line If you encounter problems setting up the device with optional equipment contact your local service provider or vendor for further assistance Case G Fax line shared with computer modem no voice calls received If you have a fax line on which you receive no voice calls and you also have a computer modem connected on this line set up the device as described in this section EA NOTE Ifyou have a computer dial up modem your computer dial up modem shares the phone line w
134. e warranty see Ink cartridge warranty information If the problem persists after you replace the cartridge contact HP support For more information see HP support Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the product To solve this problem try one of the following Loadthe correct paper in the product and then press OK For more information see Load media e Press the X Cancel button on the product s control panel select a different paper size in the printer driver and then print the document again The cartridge cradle cannot move Something is blocking the ink cartridge cradle the part of the product that holds the ink cartridges To clear the obstruction press the 0 Power button to turn off the product and then check the product for jams For more information see Clear jams Paper Jam Paper has become jammed in the product Before you try to clear the jam check the following Make sure that you have loaded paper that meets specifications and is not wrinkled folded or damaged For more information see Media specifications Make sure that the product is clean For more information see Maintain the device Make sure that the trays are loaded correctly and are not too full For more information see Load media For instructions on clearing jams as well as more information about how to avoid jams see Clear ams Paper Jam Paper ha
135. ed faxes the device stops answering incoming fax calls NOTE If you receive a fax that is too large such as a very detailed color photo it might not be stored in memory due to memory limitations On Error Only Causes the device to store faxes in memory only if an error condition exists that prevents the device from printing the faxes for example if the device runs out of paper The device continues to store incoming faxes as long as there is memory available If the memory becomes full the device stops answering incoming fax calls When the error condition is resolved the faxes stored in memory print automatically and then they are deleted from memory Fax Off Faxes are never stored in memory For example you might want to turn off Backup fax for security purposes If an error condition occurs that prevents the device from printing for example the device runs out of paper the device stops answering incoming fax calls NOTE If Backup fax is enabled and you turn off the device all faxes stored in memory are deleted including any unprinted faxes that you might have received while the device was in an error condition You must contact the senders to ask them to resend any unprinted faxes For a list of the faxes you have received print the Fax Log The Fax Log is not deleted when the device is turned off To set backup fax from the device control panel 1 Press Setup 2 Press right arrow i until
136. eding problems troubleshoot 22 load originals 19 automatic fax reduction 47 available 120 B Back button 12 backup fax 44 baud rate 53 black and white pages copy 36 fax 38 black dots or streaks troubleshoot copies 94 scan 99 blank pages troubleshoot copy 93 print 75 scan 98 blocked fax numbers set up 47 broadcast faxing send 42 buttons control panel 12 C cancel scheduled fax 42 Cancel button 13 capacity ADF 19 tray 135 cards sizes supported 134 tray supporting 135 clean automatic document feeder 22 exterior 22 ink cartridge contacts 88 ink cartridge ink nozzle area 89 ink cartridges 67 scanner glass 21 clear fax logs 57 color copy 36 colored text and OCR 35 computer modem shared with fax parallel phone systems 182 shared with fax and answering machine parallel phone Systems 189 shared with fax and voice line parallel phone systems 185 shared with fax and voice mail parallel phone systems 193 Configure firewall 118 confirmation reports fax 55 connection type change 202 connectors locating 11 control panel buttons 12 lights 12 messages 14 copy quality 94 settings 36 specifications 137 troubleshoot 92 Copy B amp W function indicator 13 Copy Color function indicator 13 copy settings copy 37 correct port test fax 101 critical error messages 15 custom sized media sizes supported 135 custom sized paper Mac OS 31 print on 30 customer support electronic 70 cut off pages
137. ee the software Help for troubleshooting information Scanner did nothing e Scan takes too long Part of the document did not scan or text is missing Text cannot be edited Error messages appear Scanned image quality is poor e Scan defects are apparent Scanner did nothing e Check the original Make sure that the original is placed on the scanner glass correctly For more information see Load an original on the scanner glass Check the device The device might be coming out of PowerSave mode after a period of inactivity which delays processing a short while Wait until the device reaches the READY state e Check the software Make sure the software is properly installed Solve scan problems 95 7 Scan takes too long Check the settings o If you set the resolution too high the scan job takes longer and results in larger files To obtain good results when scanning or copying do not use a resolution that is higher than needed You can lower the resolution to scan more quickly If you acquire an image through TWAIN you can change the settings so that the original scans in black and white See the onscreen Help for the TWAIN program for information e Check the status of the device If you sent a print or copy job before you tried to scan the scan starts if the scanner is not busy However the printing and scanning processes share memory which means that the scan mig
138. eive faxes by connecting a phone cord to the port labeled 1 LINE on the device This means that your connection to the Internet must be done either through a converter box which supplies regular analog phone jacks for fax connections or your telephone company Some Internet faxing services do not work properly when the device is sending and receiving faxes at high speed 33600 bps or when sending color faxes If you experience problems sending and receiving faxes while using an Internet fax service use a slower fax speed and only send black and white faxes You can do this by using a lower Fax Speed setting For information on changing this setting see Set the fax speed 54 Fax NOTE If you have questions about Internet faxing contact your Internet faxing services support department or your local service provider for further assistance Use reports Print fax You can set up the device to print error reports and confirmation reports automatically for each fax you send and receive You can also manually print system reports as required these reports provide useful system information about the device By default the device is set to print a report only if there is a problem sending or receiving afax A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction NOTE Ifthe reports are not legible you can check the estimated ink levels
139. el graphic shows cartridges that are not low you do not need to replace the cartridges yet Continue to the next solution Solution 6 Print and evaluate a diagnostic report and troubleshoot defects 1 To help diagnose the print quality problems follow the instructions for your particular model to print a diagnostic report If your product does not support wireless communication see Print Quality Diagnostic Report f your product supports wireless communication see Self Test Report 2 After evaluating the report if you see no defects on the diagnostic report the print mechanism and ink supplies are working correctly If prints are still unsatisfactory check the following Make sure the image file has sufficient resolution Images that have been enlarged too much might appear fuzzy or blurry If the problem seems confined to a band near the edge of a print the problem might not appear on the other end of the print Try using a program on your computer to rotate the document or image 180 degrees Ifthe issue persists visit the HP online support Web site at www hp com support for further troubleshooting information NOTE Stop troubleshooting here Do not continue with the steps below if the page shows no defects 3 If you see one or more defects on the diagnostic report continue to the next solution 80 Solve a problem Print Quality Diagnostic Report 1 Load regular white letter size or A4 paper
140. ems eene 174 Choose the correct fax setup for your home 175 Case A Separate fax line no voice calls 177 Case B Set up the device with DSL sssssssseeeene nmm eee 178 Case C Set up the device with a PBX phone system or an ISDN 179 Case D Fax with a distinctive ring service on the same 179 Case E Shared voice fax lihen iein emnes 180 Case Shared voice fax line with voice 181 Case Fax line shared with computer modem no voice calls 182 Set up the device with a computer dial up 183 Set the device with a computer DSL ADSL 184 Case Shared voice fax line with computer 185 Shared voice fax with computer dial up 185 Shared voice fax with computer DSL ADSL 187 Case Shared voice fax line with answering 188 Case J
141. en Sie bei den rllichen Beh rden Wertsioffh fen oder dort wo Sie das Ger t erworben haben Smaltimento di apparecchiature da rottamare da parte di privati nell Unione Europea Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici Gli utenti devono provvedere allo smallimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche La raccolta e il riciclaggio separali delle gpparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali garantiscono che tali apparecchiature vengano rotamaie nel rispetto dell ambiente e della tutela della salute Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rotiamare contattare il proprio comune di residenza il servizio di smaltimento dei rifiuti locale o il negozio presso il quale stato acquistato il prodotto Eliminaci n de residuos de aparatos el ctricos y electr nicos por parte de usuarios dom sticos en la Uni n Europea Este simbolo en el producto en ef embalaje indica que no se puede desechar el producto junto con los residuos dom sticos Por el contrario si debe eliminar este tipo de residuo es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electr nicos y el ctricos El reciclaje y la recogida por sep
142. enu review the following options and then make any necessary changes Destination Paper Size Make sure the selected option matches your paper size Step 2 Check the Print in Grayscale setting The product software might be set to print in grayscale Follow these steps to check this setting If the issue persists continue to the next solution Windows 1 In the software program from which you want to print click the File menu click Print and then click Setup Properties or Preferences Specific options might vary depending on the application that you are using 2 Click the Color tab 3 Make sure Print in Grayscale is not selected Poor print quality and unexpected printouts 79 7 Mac OS X 1 From the File menu in your software application choose Print 2 Choose Paper Type Quality from the pop up menu 3 In the Color Options area make sure the Color setting is not set to Grayscale Solution 5 Check estimated ink levels and replace low or empty ink cartridges Follow these steps to check the estimated ink levels on your product and then replace low cartridges according to the results For more information about checking ink levels see Check the estimated ink levels Ifthe ink level graphic shows low cartridges and you are not satisfied with the quality of your prints replace the cartridges now For more information about replacing cartridges see Replace the ink cartridges Ifthe ink lev
143. er must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 162 Technical information THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLI GENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Copyright 2002 Sun Microsystems Inc ALL RIGHTS RESERVED ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS INC and contributed to the OpenSSL project SHA2 FIPS 180 2 SHA 224 256 384 512 implementation Last update 02 02 2007 Issue date 04 30 2005 Copyright C 2005 2007 Olivier Gay lt olivier gay a3 epfl ch gt All right
144. erstand the network configuration page some models only 2 Open the WAP s configuration utility and add the device s hardware address to the list of accepted MAC addresses Other guidelines To keep the wireless network secure follow these guidelines Use a password with at least 20 random characters You can use up to 63 characters in a WPA password Avoid any common words or phrases easy sequences of characters such as all 1s and personally identifiable information for passwords Always use random strings composed of uppercase and lowercase letters numbers and if allowed special characters such as punctuation e Change the password periodically Change the default password provided by the manufacturer for administrator access to the access point or wireless router Some routers let you change the administrator name as well Turn off administrative access over wireless if possible If you do this you need to connect to the router with a wired Ethernet connection when you want to make configuration changes Turn off remote administrative access over the Internet on your router if possible You can use Remote Desktop to make an encrypted connection to a computer running behind your router and make configuration changes from the local computer you are accessing over the Internet To avoid accidentally connecting to another party s wireless network turn off the setting to automatically connect to non preferred
145. es with the requirements of the Low Voltage Directive 2006 95 EC the EMC Directive 2004 108 EC amp the R amp TTE Directive 99 5 EC and carries the C marking accordingly In addition it complies with the WEEE Directive 2002 96 EC and RoHS Directive 2002 95 EC 3 This product complies with TBR21 1998 except clause 4 7 1 DC characteristic which complies with ES 203 021 3 clause 47 1 4 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 5 The product was tested in a typical configuration Yik Hou Meng Product Regulations Manager Singapore Customer Assurance Business Printing Division 4 Aug 2009 Local contact for regulatory topics only EMEA Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany www hp com go certificates USA Hewlett Packard 3000 Hanover St Palo Alto 94304 U S A 650 857 1501 Regulatory information 149 Appendix A A DECLARATION OF CONFORMITY according to ISO IEC 17050 1 and EN 17050 1 invent Supplier s Name Hewlett Packard Company DoC SNPRC 0902 01 D 138 Depot Road 02 01 Supplier s Address Singapore 109683 declares that the product HP Officejet 4500 series printer HP Officejet Advantage 4500 All in One printer HP
146. ested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks amp dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers This section contains the following topics Recommended papers for printing and copying Recommended papers for photo printing Tips for selecting and using media Recommended papers for printing and copying If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Select print media 15 Chapter 1 16 Depending on your country region some of these papers might not be available HP Brochure Paper HP Superior Inkjet Paper These papers are glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers It features ColorLok Technology for less smearing bolder blacks and vivid colors HP Printing Paper HP Printing Paper is a high quality multifunction paper It
147. et in the Rings to Answer setting The device begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the device with optional equipment contact your local service provider or vendor for further assistance Case H Shared voice fax line with computer modem There are two different ways to set up the device with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports EA NOTE If your computer has only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Shared voice fax with computer dial up modem e Shared voice fax with computer DSL ADSL modem Shared voice fax with computer dial up modem If you use your phone line for both fax and telephone calls use these instructions to set up your fax There are two different ways to set up the device with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports EA NOTE If your computer has only one phone port you will need to purchase a parallel splitter also called
148. etup types 175 shared phone line setup parallel phone systems 180 sound volume 54 specifications 138 speed 53 test failed 99 Index test setup 196 troubleshoot 99 voice mail set up parallel phone systems 181 wall jack test failed 100 Fax B amp W function indicator 13 Fax Color function indicator 13 Fax to Mac activate 49 modify 49 Fax to PC activate 49 modify 49 Firewall configure 118 firewalls troubleshoot 75 FoIP 54 forwarding faxes 46 G glass scanner clean 21 load originals 18 locating 10 grainy or white bands on copies troubleshoot 95 graphics incompletely filled on copies 94 look different from original scan 98 H hardware fax setup test 100 header fax 51 Help button 12 Hewlett Packard Company notices 3 HP Solution Center 206 HP Utility Mac OS X opening 206 humidity specifications 139 ink cartridge door locating 11 ink cartridge latch locating 11 ink cartridges align 65 check ink levels 60 clean 67 clean contacts 88 clean ink nozzle area 89 handle 61 locating 11 order online 172 part names 61 replace 61 supported 131 172 test 124 tips 59 warranty 129 yields 131 ink levels check 60 installation troubleshoot 121 Internet Protocol fax using 54 IP address checking for device 120 IP settings 198 ISDN line set up with fax parallel phone systems 179 J jams clear 125 media to avoid 18 paper 126 127 junk fax mode 47 K keypad devi
149. etwork port created does not match device IP address Windows General network troubleshooting If you are unable to install the device software verify that All cable connections to the computer and the device are secure The network is operational and the network hub is turned on All applications including virus protection programs spyware protection programs and firewalls are closed or disabled for computers running Windows The device is installed on the same subnet as the computers that will be using the device Solve wired Ethernet network problems some models only 111 Chapter 7 If the installation program cannot discover the device print the network configuration page and enterthe IP address manually in the installation program For more information see Understand the network configuration page some models only Though it is not recommended that you assign the device with a static IP address you might resolve some installation problems such as a conflict with a personal firewall by doing so Network port created does not match device IP address Windows If you are using a computer running Windows make sure that the network ports created in the device driver match the device IP address 1 Print the device s network configuration page 2 Click Start point to Settings and then click Printers or Printers and Faxes or Click Start click Control Panel and then double click Printers 3 Right
150. evice connected to the 1 LINE port on the back of the device You might need to connect the supplied phone cord to the adapter provided for your country region DSL ADSL modem Computer Answering machine o o Telephone optional EA NOTE You will need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back 192 Additional fax setup To set up the device with a computer DSL ADSL modem 1 ON Ow 9 Obtain a DSL ADSL filter from your DSL ADSL provider NOTE Phonesin other parts of the home office sharing the same phone number with DSL ADSL service will need to be connected to additional DSL ADSL filters otherwise you will experience noise when making voice calls Using the phone cord supplied in the box with the device connect one end to the DSL ADSL filter then connect the other end to the port labeled 1 LINE on the back of the device ET NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL ADSL filter to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office
151. ew custom size c In the Width and Height boxes type the dimensions and then click Save d Click OK E NOTE To achieve the highest dpi resolution you can use the Maximum setting with supported types of photo paper If Maximum dpi is not listed in the Print quality drop down list you can enable it from the Advanced tab Make sure the custom size is selected in the Size drop down list 7 8 Select the paper type a Click More in the Paper type drop down list b Click the desired paper type and then click OK Click OK and then click Print or OK to begin printing Print on special or custom sized paper Mac OS X NOTE Before you can print on custom sized paper you must set up the custom gt size in the printing software For instructions see Set up custom sizes Mac OS X Load the appropriate paper in the tray For more information see Load media From the File menu in your software application choose Print Make sure the product you want to use is selected Choose Paper Handling from the pop up menu f NOTE Click the blue disclosure triangle next to the Printer selection to access these options Under Destination Paper Size click Scale to fit paper size and then select the custom size Select any other print settings that you want and then click Print to begin printing Change any other settings and then click Print to begin printing Set up custom sizes
152. faxes 45 last fax details 57 Printer Status Report 124 slow 75 troubleshoot 74 Print borderless Mac OS 32 Windows 32 Print brochures print 26 print driver warranty 129 Print envelope 27 Print envelopes Mac OS 27 Print photos Mac OS 29 Windows 29 30 print quality troubleshoot 77 print carriage access door locating 11 printer driver warranty 129 Printer Status Report information on 122 print 124 processor specifications 131 product control panel scan 34 pulse dialing 53 Q quality troubleshoot copy 94 print 77 scan 97 R radio interference reducing 203 regulatory information 145 radio turn off 197 rear access panel clear jams 125 illustration 11 receive faxes auto answer mode 51 automatically 43 blocking numbers 47 forwarding 46 manually 43 polling 45 rings to answer 51 troubleshoot 105 107 recycle print cartridges 151 Index redial options setting 53 reduce fax 47 regulatory information 140 145 regulatory model number 147 replace ink cartridges 61 report wireless test 202 reports confirmation fax 55 error fax 56 fax test failed 99 reprint faxes from memory 45 right navigation button 12 rings to answer 51 S save faxes in memory 44 scan error messages 97 from device control panel 34 OCR 35 quality 97 scan specifications 139 send to a computer 34 slow 96 troubleshoot 95 Scan function indicator 13 scanner glass clean 21 load originals 18 locating 10 schedule fax 41 sec
153. following topics HP Officejet 4500 Desktop HP Officejet 4500 HP Officejet 4575 HP Officejet Advantage 4500 HP Officejet 4500 Wireless 154 Technical information HP Officejet 4500 Desktop Third party licenses AES rijndael alg fst c version 3 0 December 2000 Optimised ANSI C code for the Rijndael cipher now AES author Vincent Rijmen lt vincent rijmen esat kuleuven ac be gt author Antoon Bosselaers lt antoon bosselaers esat kuleuven ac be gt author Paulo Barreto lt paulo barreto terra com br gt This code is hereby placed in the public domain THIS SOFTWARE IS PROVIDED BY THE AUTHORS 5 IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Third party licenses 155 Appendix A SHA2 FIPS 180 2 SHA 224 256 384 512 implementation Last update 02 02 2007 Issue date 04 30 2005 Copyrigh
154. formation Shows product information such as the product name model number serial number and firmware version number as well as usage information printed from the tray 2 Ink Delivery System Information Shows information about the ink cartridges such as the estimated ink levels NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable 3 Additional Assistance Provides information about available methods for finding more information about the product as well as information about diagnosing problems Understand the Printer Status Report and Self Test Report 123 7 Self Test Report 1 Printer Information Shows device information such as the product name model number serial number and firmware version number and the number of pages printed from the tray 2 Nozzle test pattern Missing lines indicate problems with the ink cartridges Try cleaning the cartridges or replacing the cartridges 3 Color bars and boxes Uneven faded or faint color bars or boxes indicate low ink Check the ink levels 4 Event Log Shows a log of recent events that have occurred To print the Printer Status Report or Self Test Report Product control panel Press Setup select Print Rep
155. from the telephone wall jack to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If your modem software is set to receive faxes to your computer automatically turn off that setting NOTE If you do not turn off the automatic fax reception setting in your modem software the HP product will not be able to receive faxes Now you need to decide how you want the product to answer calls automatically or manually e If you set up the product to answer calls automatically it answers all incoming calls and receives faxes The HP All in One will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you will need to answer it before the product answers the call To set up the product to answer calls automatically turn on the Auto Answersetting Ifyou set up the product to answer faxes manually you must be available to respond in person to incoming fax calls or the product cannot receive faxes To set up the product to answer calls manually turn off the Auto Answersetting Run fax test If you pick up the phone before the device answers the call and hear fax tones from a sending fax machine you will need to answer the fax call manually If you use your phone line for voice fax and your computer dial up modem follow these directions to set up your fax If you encou
156. g Configure the fax header Set the answer mode Auto answer Set the number of rings before answering e Change the answer ring pattern for distinctive ring 50 Fax Setthe fax error correction mode Set the dial type Set the redial options e Setthe fax speed Set the fax sound volume Configure the fax header The fax header prints your name and fax number on the top of every fax you send HP recommends that you set up the fax header by using the software that you installed with the device You can also set up the fax header from the device control panel as described here NOTE Insome countries regions the fax header information is a legal requirement To set or change the fax header 1 Press Setup 2 Press right arrow to select Fax Settings and then press OK 3 Press right arrow i to select Fax Header and then press OK 4 Enter your personal or company name using the numeric keypad and then press OK 5 Enter your fax number by using the numeric keypad and then press OK Set the answer mode Auto answer The answer mode determines whether the device answers incoming calls Turn on the Auto Answer setting if you want the device to answer faxes automatically The device answers all incoming calls and faxes Turn off the Auto Answer setting if you want to receive faxes manually You must be available to respond in person to the incoming fax call or the device does
157. g the CE marking comply with the following EU Directives Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC CE compliance of this product is valid only if powered with the correct CE marked AC adapter provided by HP If this product has telecommunications functionality it also complies with the essential requirements of the following EU Directive R amp TTE Directive 1999 5 EC Compliance with these directives implies conformity to harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family This compliance is indicated by the following conformity marking placed on the product Ceo The wireless telecommunications functionality of this product may be used in the following EU and EFTA countries Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom Products with 2 4 GHz wireless LAN devices France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This product may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see
158. g towards the back of the product Transparencies Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the product Custom sized media Use only custom sized media that is supported by the device For more information see Media specifications 3 Slide the media guides in the tray to adjust them for the media size that you have loaded 20 Get started Maintain the device This section provides instructions for keeping the device in top working condition Perform these maintenance procedures as necessary Clean the scanner glass Clean the exterior Clean the automatic document feeder ADF Some models only Clean the scanner glass NOTE Dustor dirt on the scanner glass scanner lid backing or scanner frame can slow down performance degrade the quality of scans and affect the accuracy of special features such as fitting copies to a certain page size To clean the scanner glass 1 Turn off the device 2 Liftthe scanner lid 3 Clean the glass by using a soft lint free cloth that has been sprayed with a mild glass cleaner Dry the glass with a dry soft lint free cloth A CAUTION Use only glass cleaner to clean the scanner glass Avoid cleaners that contain abrasives acetone benzene and carbon tetrachloride all of which can damage the scanner glass Avoid isopropyl alcohol because it can leave streaks on the glass CAUTION Donotspray the g
159. gain 9 Press OK The HP All in One prints an ink cartridge alignment sheet 64 Work with ink cartridges 10 Load the ink cartridge alignment sheet face down on the scanner glass in the front right corner with the top of the page to the right and then press OK For more information see Load an original on the scanner glass The HP All in One aligns the ink cartridges Recycle or discard the ink cartridge alignment sheet Store printing supplies Ink cartridges can be left in the device for extended periods of time However to assure optimal ink cartridge health be sure to turn off the device properly For more information see Turn off the device Advanced ink cartridge maintainance This section contains the following topics Align the ink cartridges Clean the ink cartridges Align the ink cartridges The HP All in One prompts you to align cartridges every time you install or replace an ink cartridge You can also align the ink cartridges at any time from the device control panel or by using the software you installed with the device Aligning the ink cartridges ensures high quality output NOTE If you remove and reinstall the same ink cartridge the device will not prompt you to align the ink cartridges It remembers the alignment values for that ink cartridge so you do not need to realign the ink cartridges To align the cartridges from the product control panel 1 Load letter or A4 unused
160. ge 5 If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option If HP is unable to repair or replace as applicable defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product product being replaced oto HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the HP products may contain remanufactured parts components or materials equivalent to new in performance HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability 1 To the extent allowed by
161. ged or irregularly streaked or faded have regular white streaks or are not a uniform color throughout the bar clean the ink cartridges Large font text Letters are smeared or ragged on one end For instructions see Clean the ink cartridges NOTE Donotclean ink cartridges unnecessarily Unnecessary cleaning wastes ink and shortens the life of the ink nozzles If the issue persists continue to the next step Poor print quality and unexpected printouts 87 7 Solution 8 Align the ink cartridges Align the ink cartridges if you see the following in the diagnostic report Large font text Letters are jagged Alignment pattern Lines are jagged For instructions see Align the ink cartridges If the issue persists continue to the next step Solution 9 Replace the problem ink cartridge If you saw defects on the Print Quality Diagnostic Report or Self Test Report and cleaning and alignment did not help replace the problem ink cartridge For instructions see Replace the ink cartridges If the issue persists continue to the next step Solution 10 Service the product If you have completed all the steps listed above and are still experiencing a problem the product might need servicing To contact HP support visit www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Clean the ink cartridge con
162. h either your router or computer If you are able to access the Internet and are using a computer running Windows you can also access HP Network Assistant at www hp com sbso wireless tools setup html jumpid reg R1002 USEN for help in setting up a network This Web site is only available in English Step 2 Make sure that the HP device is connected to your network If your device is not connected to the same network as your computer you will not be able to use the HP device over the network Follow the steps described in this section to find out if your device is actively connected to the correct network NOTE If your wireless router or Apple AirPort Base Station is using a hidden SSID your HP device will not automatically detect the network 114 Solve a problem A Make sure the HP device is on the network 1 Ifthe HP device supports Ethernet networking and is connected to an Ethernet network make sure an Ethernet cable is not plugged into the back of the device If an Ethernet cable is plugged into the back then wireless connectivity is disabled 2 Ifthe HP device is connected to a wireless network print the device s Wireless Configuration page For more information see Understand the network configuration page some models only A After the page has been printed check the Network Status and URL Network Status e If the Network Status is Ready the HP device is actively connected to a network e
163. hat the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of the project nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission 170 Technical information THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCI DENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLI GENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ZLIB zlib h interface of the zlib general purpose compression library version 1 2 3 July 18th 2005 Copyright C 1995 2005 Jean loup G
164. have been designed to work together so your photos are long lasting and vivid print after print Great for printing out an entire vacation s worth of photos or multiple prints to share To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE Atthis time some portions of the HP Web site are available in English only Tips for selecting and using media For the best results observe the following guidelines Always use media that conforms to the device specifications For more information see Media specifications Load only one type of media ata time into a tray or automatic document feeder ADF some models only When loading the trays and ADF some models only make sure the media is properly loaded For more information see Load media or Load an original in the automatic document feeder ADF Select print media 17 Chapter 1 Donot overload the tray or ADF some models only For more information see Media specifications To prevent jams poor print quality and other printing problems avoid loading the following media in the trays or ADF some models only Multipart forms Media that is damaged curled or wrinkled Media with cutouts or perforations Media that is heavily textured embossed or does not accept ink well Me
165. heet to protect your originals Clean the scanner glass See Clean the scanner glass for more information Scan defects are apparent Blank pages Make sure that the original document is placed correctly Place the original document face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the scanner glass Too light or dark Try adjusting the settings Be sure to use the correct resolution and color settings Theoriginal image might be very light or dark or might be printed on colored paper Unwanted lines Ink glue correction fluid or an unwanted substance might be on the scanner glass Try cleaning the scanner glass See Maintain the device for more information 98 Solve a problem Black dots or streaks Ink glue correction fluid or an unwanted substance might be on the scanner glass the scanner glass might be dirty or scratched or the lid backing might be dirty Try cleaning the scanner glass and lid backing See Maintain the device for more information If cleaning does not correct the problem the scanner glass or lid backing might need to be replaced defects might be on the original and not a result of the scanning process Unclear text Try adjusting the settings Make sure that the resolution and color settings are correct e Size is reduced The HP software settings might be set to reduce the scanned image See the product soft
166. her device such as a digital camera or another scanner make sure that the other device is TWAIN compliant Devices that are not TWAIN compliant do not work with the device software Make sure that you have connected the USB cable to the correct port on the back of your computer Verify that the correct TWAIN source is selected In the software check the TWAIN source by selecting Select Scanner on the File menu o Scanned image quality is poor The original is a second generation photo or picture Reprinted photographs such as those in newspapers or magazines are printed by using tiny dots of ink that make an interpretation of the original photograph which degrades the quality Often the ink dots form unwanted patterns that can be detected when the image is scanned or printed or when the image appears on a screen If the following suggestions do not solve the problem you might need to use a better quality version of the original To eliminate the patterns try reducing the size of the image after scanning Print the scanned image to see if the quality is better Make sure that the resolution and color settings are correct for the type of scan job o o o Solve scan problems 97 Chapter 7 Text or images on the back of a two sided original appear in the scan Two sided originals can bleed text or images from the back side to the scan if the originals are printed on media that is too thin or too transparent The scanned image
167. hone cord to the adapter provided for your country region 190 Additional fax setup 1 Remove the white plug from the port labeled 2 EXT on the back of the product 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the product 3 Unplug your answering machine from the telephone wall jack and connect it to the port labeled OUT on the back of the computer the computer dial up modem 4 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port EA NOTE f your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the ans
168. ht be slower Part of the document did not scan or text is missing Check the original o Make sure that you loaded the original correctly For more information see Load an original on the scanner glass If you are copying a borderless original load the original on the scanner glass not the ADF For more information see Load an original on the scanner glass Colored backgrounds can cause images in the foreground to blend into the background Try adjusting the settings before you scan the original or try enhancing the image after you scan the original Check the settings o Make sure that the input media size is large enough for the original that you are scanning If you are using the HP software the default settings in the HP software might be set to automatically perform a specific task other than the one that you are attempting See the onscreen Help for the HP software for instructions about changing the properties If you have selected a picture scanning option the HP software automatically crops the image However if you want to scan the entire page complete the following steps Windows From the HP Solution Center software click Scan Picture click Advanced Picture Settings and then select Scan the entire glass Mac OS X From the HP Scan software click Scan select the Picturesscan profile click Profile Settings and then clear the Cropcheck box 96 Solve a problem Text cannot be edited Check the sett
169. http www art telecom fr Italy License required for use Verify with your dealer or directly with the General Direction for Frequency Planning and Management Direzione Generale Pianificazione e Gestione Frequenze Regulatory model number For regulatory identification purposes your product is assigned a Regulatory Model Number This regulatory number should not be confused with the marketing name HP Officejet 4500 G510 All in One series HP Officejet 4575 K710 All in One series or HP Officejet Advantage 4500 K710 All in One series or product number Regulatory information 147 Appendix A Declaration of conformity O DECLARATION OF CONFORMITY Em according to ISO IEC 17050 1 and EN 17050 1 Supplier s Name Hewlett Packard Company DoC SNPRC 0902 01 A Supplier s Address 138 Depot Road 02 01 Singapore 109683 declares that the product Product Name and Model HP Officejet 4500 series printer Regulatory Model Number SNPRC 0902 01 Product Options All Power adaptor 0957 2269 conforms to the following Product Specifications and Regulations SAFETY IEC 60950 1 2001 EN 60950 1 2001 A11 2004 EN 62311 2008 EMC CISPR 22 2005 A1 2005 EN55022 2006 A1 2007 Class B EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2006 EN 61000 3 3 1995 1 2001 A2 2005 FCC CFR 47 Part 15 Class B ICES 003 Issue 4 Class B Telecom TBR 21 1998 FCC Rules and Regulations 47CFR Part 68 TIA 96
170. ib h interface of the zlib general purpose compression library version 1 2 3 July 18th 2005 Copyright C 1995 2005 Jean loup Gailly and Mark Adler This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Jean loup Gailly Mark Adler jloup gzip org madler alumni caltech edu The data format used by the zlib library is described by RFCs Request for Comments 1950 to 1952 in the files http www ietf org rfc rfc 1950 txt zlib format rfc1951 txt deflate format and rfc1952 txt gzip format 164 Technical information HP Officejet 4500 Wireless Third party licenses AES rijndael alg fst c version 3 0 December 2000 Optimised ANSI C code for the Rijndael cipher now AES author Vincent
171. ice from your computer Do not connect it to your computer until after you have reinstalled the software 2 Onthe Windows taskbar click Start select Programs or Programs select the product name and then click Uninstall 3 Follow the onscreen instructions 4 Ifyou are asked whether you would like to remove shared files click No Other programs that use these files might not work properly if the files are deleted 5 Restart your computer 6 Toreinstall the software insert the HP Software CD into your computer s CD drive follow the onscreen instructions 7 Connect the device when the software prompts you to connect it to the computer 8 Press the Power button to turn the device on After connecting and turning on the device you might have to wait several minutes for all of the Plug and Play events to complete 9 Follow the onscreen instructions When the software installation is complete the HP Digital Imaging Monitor icon appears in the Windows system tray To uninstall from a Windows computer method 2 NOTE Use this method if Uninstall is not available in the Windows Start menu 1 Onthe Windows taskbar click Start select Settings select Control Panel and then click Add Remove Programs Or Click Start click Control Panel and then double click Programs and Features 2 Select the product name and then click Change Remove or Uninstall Change Follow the onscreen instructions 3 Disconnect the
172. ies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONIN FRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLD ERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Third party licenses 159 Appendix OpenSSL Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL This library is free for commercial and non commercial use as long as the following conditions are aheared to The following conditions apply to all code found in this distribution be it the RC4 RSA lhash DES etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tjh cryptsoft com Copyright remains Eric Young s and as such any Copyright notices in
173. ill see dust or lines on scans after cleaning the plastic strip you may need to order a new plastic strip For more information see Solve a problem Turn off the device Turn off the product by pressing the 4 power button located on the product Wait until the power light turns off before unplugging the power cord or turning off a power strip If you improperly turn off the product the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues 24 Get started 2 Print Most print settings are automatically handled by the software application You need to change the settings manually only when you wantto change print quality print on specific types of paper or use special features For more information about selecting the best print media for your documents see Select print media This section contains the following topics Print documents Print brochures Print on envelopes Print a Web page Print photos Print on special and custom sized paper Print borderless documents Print documents NOTE With certain types of paper you can print on both sides of a sheet of paper called two sided printing or duplex printing For more information see Two sided printing duplexing Follow the instructions for your operating system Print documents Windows Print documents Mac OS X Print documents Windows 1
174. imes The destination computer must also be awake faxes will not be saved if the computer is asleep or in hibernate mode Digital Imaging monitor in Windows Taskbar must be on at all times Paper must be loaded in the input tray Activate Fax to PC and Fax to Mac Use the Fax to PC Setup Wizard to activate Fax to PC The Fax to PC Setup Wizard can be started from the Solution Center or the Fax to PC Setup Wizard on the control panel To set up Fax to Mac on Mac OS X use the HP Setup Assistant which can be launched from the HP Utility To set up the Fax to PC from the Solution Center Windows 1 Open the Solution Center For more information see Use the HP Solution Center Windows 2 Select Settings and then select Fax to PC Setup Wizard 3 Follow the onscreen instructions to set up Fax to PC To set up Fax to Mac Mac OS X 1 Launch the HP Utility For instructions see Open the HP Utility 2 Click the Application icon on the toolbar 3 Double click HP Setup Assistant and then follow the onscreen instructions Receive a fax 49 5 Modify Fax to PC or Fax to Mac settings You can update the Fax to PC settings from your computer at any time from the Fax Settings page in the Solution Center You can update the Fax to Mac settings from the HP Setup Assistant You can turn off Fax to PC or Fax to Mac and disable printing faxes from the device control panel To modify settings from the devic
175. important because you might need to connect some of your existing office equipment directly to the device and you might also need to change some fax settings before you can fax successfully 1 Determine if your telephone system is serial or parallel see Set up faxing parallel phone Systems a Serial type telephone system See Serial type fax setup b Parallel type telephone system Go to step 2 2 Select the combination of equipment and services sharing your fax line DSL A Digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region PBX A private branch exchange PBX phone system or an integrated services digital network ISDN system Distinctive ring service A distinctive ring service through your telephone company provides multiple telephone numbers with different ring patterns Voice calls Voice calls are received at the same phone number you use for fax calls on the device Computer dial up modem A computer dial up modem is on the same phone line as the device If you answer Yes to any of the following questions you are using a computer dial up modem Do you send and receive faxes directly to and from your computer software applications through a dial up connection Do you send and receive e mail messages on your computer through a dial up connection Do you access the Internet from your computer through a dial up conne
176. incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting The default Rings to Answer setting is five rings If you receive a legal size fax and the device is not currently set to use legal size paper the device reduces the fax so that it fits on the paper that is loaded If you have disabled the Automatic Reduction feature the device prints the fax on two pages NOTE If you are copying a document when a fax arrives the fax is stored in the device memory until the copying finishes This can reduce the number of fax pages stored in memory Receive a fax manually Setup backup fax Reprint received faxes from memory e Poll to receive a fax e Forward faxes to another number Set the paper size for received faxes Set automatic reduction for incoming faxes Block junk fax numbers Receive faxes to your computer Fax to PC and Fax to Mac Receive a fax manually When you are on the phone the person you are speaking with can send you a fax while you are still connected This is referred to as manual faxing Use the instructions in this section to receive a manual fax NOTE You can pick up the handset to talk or listen for fax tones Receive a fax 43 Chapter 5 Set up backup fax 44 You can receive faxes manually from a phone that is Directly connected to the device on the 2 EXT port On the same phone line but
177. information on setting up the device for faxing see Additional fax setup 100 Solve a problem If you are using a phone splitter this can cause faxing problems A splitter is two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the device directly to the telephone wall jack Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem After you resolve any problems found run the fax test again to make sure it passes and the device is ready for faxing The Phone Cord Connected to Correct Port on Fax test failed Solution Plug the phone cord into the correct port 1 Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device NOTE If you use the 2 EXT port to connect to the telephone wall jack you will not be able to send or receive faxes The 2 EXT port should only be used to connect other equipment such as an answering machine Figure 7 1 Back view of the device m S u Y on 4 LINE TN e p 1 Telephone wall
178. ing Windows you can also use the HP Solution Center to scan an image Using this software you can edit a scanned image and create special projects using a scanned image For more information see the onscreen help that came with your software This section contains the following topics Scan an original from the product control panel Scan an original from the product control panel 34 You can send a scan to a computer connected directly to the device You can also send a scan to a program installed on a computer NOTE If you are scanning a borderless original load the original on the scanner glass not the ADF To scan from the product control panel 1 Load the original For more information see Load an original on the scanner glass 2 Press left arrow sil or right arrow to select the Scan function and then press OK Scan 3 Press right arrow f to select what to do with the scan and then press OK 4 Press Start Edit a scanned document using optical character recognition OCR software You can use OCR software to import scanned text into your preferred word processing program for editing This allows you to edit letters newspaper clippings and many other documents You can specify the word processing program that you want to use for editing If the word processing icon is not present or active either you do not have word processing software installed on your computer or the scanner software
179. ings o o o Make sure the HP software or any additional OCR software is properly installed When you scan the original make sure that you select a document type or save the scan in a format that creates editable searchable text If text is classified as a graphic it is not converted to text Your OCR program might be linked to a word processing program that does not perform OCR tasks See the product software Help for more information about linking programs Check the originals o Make sure that you placed the original correctly on the scanner glass For more information see Load an original on the scanner glass The OCR program might not recognize text that is tightly spaced For example if the text that the OCR program converts has missing or combined characters rn might appear as m The accuracy of the OCR program depends on the image quality text size and structure of the original and the quality of the scan itself Make sure that your original has good image quality Colored backgrounds can cause images in the foreground to blend too much Try adjusting the settings before you scan the original or try enhancing the image after you scan the original If you are performing an OCR operation on an original any colored text on the original does not scan well if at all Error messages appear Unable to activate TWAIN source or An error occurred while acquiring the image If you are acquiring an image from anot
180. ings to connect to the Internet try turning off these settings For more information the documentation available with your Web browser Check the device IP address To check the IP address of the product obtain the IP address by printing a network configuration page Press the Setup button select Network Setup and then select Print Network Settings Ping the device using the IP address from the command prompt For example if the IP address is 123 123 123 123 type the following at the MS DOS prompt C Ping 123 123 123 123 Or in Mac OS X open Terminal available in the Applications gt Utilities folder and type the following ping 123 123 123 If a reply appears the IP address is correct If a time out response appears the IP address is incorrect The EWS is only available in English If your product only supports wireless network connections and not Ethernet network connections the EWS is only available in English 120 Solve a problem Troubleshoot installation issues If the following topics do not help see Solve a problem for information about HP support Hardware installation suggestions Software installation suggestions Hardware installation suggestions Check the device Make sure that all packing tape and material have been removed from outside and inside the device Make sure that the device is loaded with paper Make sure that no lights are on or blinking except the Ready light which should be
181. ion go to the following Web site www hp com hpinfo globalcitizenship environment recycle Environmental product stewardship program 151 Appendix 152 Disposal of waste equipment by users in private households in the European Union Cesky Espa ol Italiano Dansk Nederlands Eesti a Latviski Magyar Lietuvi kai Polski Portugu s Svenska Slovenitina Sloven ina Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product on its packaging indicates that this product must not be disposed of with your other household waste Instead itis your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment athe me of disposal wil help 1o conserve nolui resources end ensure hal i receded in mannar human heal and fne envionment For more intemalion about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Evacuation des quipements usag s par les utilisateurs dans les foyers priv s au sein de l Union europ enne la pr sence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous d barrasser de ce produit de la m me facon que v
182. irelessly a Right click the printer icon and then click Properties Document Defaults or Printing Preferences b On the Ports tab look for a port in the list with a checkmark The version of the printer driver that is connected wirelessly has Standard TCP IP Port as the Port description next to the checkmark 3 Right click the printer icon for the version of the printer driver that is connected wirelessly and select Set as Default Printer NOTE If there is more than one icon in the folder for the HP device right click the printer icon for the version of the printer driver that is connected wirelessly and select Set as Default Printer Step 6 Make sure the HP Network Devices Support service is running Windows only To restart the HP Network Device Support service 1 Delete any print jobs currently in the print queue 2 Onthe desktop right click My Computer or Computer and then click Manage 3 Double click Services and Applications and then click Services 4 Scroll down the list of services right click HP Network Devices Support and then Click Restart 5 After the service restarts try using the HP device over the network again If you are able to use the HP device over the network your network setup was successful If you still cannot use the HP device over the network or if you have to periodically perform this step in order to use your device over the network your firewall might be interfering If this
183. is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13x18 cm 5 x7 inch and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer Available in semi gloss finish in 8 5 x11 inch A4 4 x 6 inch and 10 x 15 cm It is acid free for longer lasting documents HP Iron On Transfers HP Transfers for color fabrics or for light or white fabrics are the ideal solution for creating custom T shirts from your digital photos To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE At this time some portions of the HP Web site are available in English only HP Photo Value Packs Get started HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid print after
184. is skewed crooked The original might have been placed incorrectly Be sure to use the media guides when you place the original on the scanner glass For more information see Load an original on the scanner glass The image quality is better when printed The image that appears on the screen is not always an accurate representation of the quality of the scan Try adjusting your computer monitor settings to use more colors or levels of gray On Windows computers you typically make this adjustment by opening Display on the Windows control panel Try adjusting the resolution and color settings The scanned image shows blots lines vertical white stripes or other defects the scanner glass is dirty the image produced does not have optimum clarity See Maintain the device for cleaning instructions The defects might be on the original and not a result of the scanning process Graphics look different from the original The graphics settings might not be suitable for the type of scan job that you are performing Try changing the graphics settings Take steps to improve the scan quality Use high quality originals M Place the media correctly If the media is placed incorrectly on the scanner glass it might skew which causes unclear images For more information see Load an original on the scanner glass Adjust the software settings according to how you plan to use the scanned page Use make a carrier s
185. isused or tampered with Printheads only applies to products with customer replaceable printheads 1 year Accessories 1 year unless otherwise stated A Extent of limited warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer 2 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free 3 HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse 4 For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or dama
186. ith the device You will not be able to use both your modem and the device simultaneously For example you cannot use the device for faxing while you are using your computer dial up modem to send an e mail or access the Internet Setup the device with a computer dial up modem Setup the device with a computer DSL ADSL modem 182 Additional fax setup Set up the device with a computer dial up modem If you are using the same phone line for sending faxes and for a computer dial up modem follow these directions for setting up the device Back view of the device ad pN x id 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Computer with modem To set up the device with a computer dial up modem 1 Remove the white plug from the port labeled 2 EXT on the back of the device 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the device 3 Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device EA NOTE You might need t
187. itialization process which prepares the device and cartridges for printing In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge Replace the ink cartridges 61 6 available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information about ordering ink cartridges for the device see Order printing supplies online To replace the ink cartridges 1 Make sure the product is turned on A CAUTION If the product is turned off when you open the front access door to access the ink cartridges the product cannot release the cartridges for changing You might damage the product if the ink cartridges are not docked safely when you try to remove them 2 Open the front access door The print carriage moves to the far right side of the product 3 Wait until the print carriage is idle and silent and then lightly press down on an ink cartridge to release it If you are replacing the tri color ink cartridge remove the ink cartridge from the slot on the left 62 Work with ink cartridges If you are replacing the black ink cartridge remove the ink cartridge from the slot on the right 4 Pull the i
188. itten by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tihGcryptsoft com Copyright c 1998 2006 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL
189. k cartridges are not docked safely when you try to remove them 2 Open the front access door The print carriage moves to the far right side of the product 210 Errors Windows 3 Wait until the print carriage is idle and silent and then lightly press down on the ink cartridge to release it 4 Pullthe ink cartridge toward you out of its slot A CAUTION Do not touch the copper colored contacts or ink nozzles Doing so can result in clogs ink failure and bad electrical connections 5 Hold the ink cartridge with the HP logo on top and reinsert the ink cartridge Make sure you push the ink cartridge in firmly until it snaps into place 6 Close the front access door and check if the error message has gone away If the problem persists try the next solution Cartridge Problem 211 Appendix F Solution 2 Turn the product off and on Turn off the product and then turn it on again If the problem persists try the next solution Solution 3 Clean the electrical contacts Clean the electrical contacts on the ink cartridge For more information see Clean the ink cartridge contacts If the problem persists try the next solution Solution 4 Replace the ink cartridge Replace the indicated ink cartridge For more information see HP supplies and accessories EA NOTE f your cartridge is still under warranty contact HP support for service or replacement For more information about ink cartridg
190. k or bottom of the device 70 Solve a problem Messages that appear when the situation occurs Answers to these questions o o o Has this situation happened before Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm HP All in One was moved etc Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico Telephone support numbers In many locations HP provides toll free telephone support during the warranty period However some of the support numbers might not be toll free HP support 71 7 72 For the most current list of telephone support numbers see www hp com support du www hp com support Africa English speaking 27 11 2345872 Ax 03 3335 9800 Afrique francophone 33 1 4993 9230 0800 222 47 oM 021 672 280 Ad Bh 1588 3003 Alg rie 021 67 22 80 Luxembourg Francais 352 900 40 006 Argentina Buenos Aires 54 11 4708 1600 T BUD 10007 Argentina 0 800 555 5000 uxempurg Deutsch Australia 1200AN 141 Madagascar 262 262 51 21 21 Australia out of warranty 1902 910 910 Magyarorsz g 06 40 200 629 Osterreich 0820 87 441 7 7 2 HUF perc vezet kes telefonra loppelter Ort
191. ktop open the CD and then double click HP Installer Follow the onscreen instructions To uninstall from a Macintosh computer method 2 1 2 3 4 Open the Finder Double click Applications Double click HP Uninstaller Select your device and then double click Uninstall Uninstall and reinstall the software 205 E Device management tools This section contains the following topics Toolbox Windows Use the HP Solution Center Windows HP Utility Mac OS X Embedded Web server some models only Toolbox Windows The Toolbox provides maintenance information about the device NOTE The Toolbox can be installed from the HP Software CD by selecting the full installation option if the computer meets the system requirements Open the Toolbox From the HP Solution Center click the Settings menu point to Print Settings and then click Printer Toolbox Right click the HP Digital Imaging Monitor in the taskbar point to Printer Model Name and then click Display Printer Toolbox From the printer preferences click the Features tab and then click Printer Services Network Toolbox some models only The Network Toolbox allows you to view and change some network settings You can change the IP address perform tests and print reports EA NOTE The Network Toolbox is only available if you have connected the product using a wired Ethernet network To open the Network Too
192. l imaging bin hpqscnvw exe located in C program files HP digital imaging bin or hpiscnapp exe located in C program files HP digital imaging bin hpqste08 exe located in C program files HP digital imaging bin hpqtra08 exe located in C program files HP digital imaging bin hpqthb08 exe located in C program files HP digital imaging bin 118 Solve a problem NOTE Refer to your firewall documentation on how to configure the firewall port settings and how to add HP files to the trusted list Some firewalls continue to cause interference even after you disable them If you continue to have problems after configuring the firewall as described above and if you are using a computer running Windows you might need to uninstall the firewall software in order to use the HP device over the network Advanced firewall information The following ports are also used by your HP device and might need to be opened on your firewall configuration Incoming ports UDP are destination ports on the computer while outgoing ports TCP are destination ports on the HP device Incoming UDP ports 137 138 161 427 Outgoing TCP ports 137 139 427 9100 9220 9500 The ports are used for the following functions Printing UDP ports 427 137 161 port 9100 Photo card upload UDP ports 137 138 427 port 139 Scanning UDP port 427 ports 9220 9500 HP device status UDP port 161 F
193. lad k jrahasznos t sa az szs gre s a k myezetre nem rialmas m don t rt nik Ha t j koztat st szereine kapni azokr l a helyekr l ahol leadhatja jrahasznosil sra a hullad kanyagokat forduljon a helyi nkorm nyzathoz a h ztart si hullad k begy jt s vel foglalkoz v llalathoz vagy a term k forgalmaz j hoz Lietot ju atbr vo an s neder g m ier c m Eiropas Savien bas priv taj s m jsaimniec b s is simbols uz ier ces vai tds iepakojuma nor da ka o ier ci nedr kst izmest kop ar p r jiem m jsaimniec bas atkritumiem J s esat atbild gs par atbr vo anos no nederi 3o podadat noradiaj sevalianos vet li tikiu veikia noderiga elektrisk un eprikojuma parstade Spatiala nederiges ier ces un 60 parst de paliz kupit dabas un fadu porsiadi kas sarg cllvela veselibu un vici Lai papi inbrmaio par o kyr porsrodet var nog d t nederigo ierici l dzu sazinieties ar viet jo pa vald bu m jsaimniec bas atkritumu sav k anas dienestu vai veikalu kur ieg d j ties o ier ci Europos Sqjungos vartotojy ir priva i nam kiy atliekamos rangos i metimas Sis simbolis ant produkto arba jo pakuot s nurodo kad produktas negali i mestas kartu su kitomis kio atliekomis J s privalote i mesti savo atliekam jrangq atiduodami jq atliekamos elektronikos i
194. lass cleaner directly on the glass If too much glass cleaner is applied the cleaner could leak under the glass and damage the scanner 4 Close the scanner lid and turn on the device Maintain the device 21 Chapter 1 Clean the exterior A WARNING Before cleaning the device turn off the power and unplug the power cord from the electrical socket Use a soft damp lint free cloth to wipe dust smudges and stains off of the case The exterior of the device does not require cleaning Keep fluids away from the interior of the device as well as from the device control panel Clean the automatic document feeder ADF Some models only NOTE The ADF is available for some models only If the automatic document feeder picks up multiple pages or if it does not pick up plain paper you can clean the rollers and separator pad Lift the automatic document feeder cover to access the pick assembly inside the automatic document feeder clean the rollers or separator pad and then close the cover If you have lines or dust appearing on scanned documents or faxes clean the plastic strip in the ADF To clean the rollers or separator pad 1 Remove all originals from the document feeder tray 2 Lift the automatic document feeder cover 1 This provides easy access to the rollers 2 and separator pad 3 as shown below 1 Automatic document feeder cover Rollers 3 Separator pad 3 Lightly da
195. lbox 1 Open the Toolbox 2 Click the Network Settings tab 3 Click the Change Settings button Use the HP Solution Center Windows On a Windows computer the HP Solution Center is the entry point for the HP software Use the HP Solution Center to change print settings order supplies and access the onscreen Help The features available in the HP Solution Center vary depending on the devices you have installed The HP Solution Center is customized to show icons that are associated with the selected device If the selected device is not equipped with a particular feature then the icon for that feature does not appear in the HP Solution Center Open the Solution Center using one of these methods Double click the Solution Center icon in the desktop Or Double click the Digital Imaging Monitor icon in the taskbar HP Utility Mac OS X The HP Utility contains tools to configure print settings calibrate the device order supplies online and find Web site support information 206 Device management tools NOTE Macintosh computer the features available in the HP Utility vary depending on the selected device Ink level warnings and indicators provide estimates for planning purposes only When you receive an ink alert message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until print quality becomes unacceptable Xy When the H
196. le you cannot use the HP device for faxing while you are using your computer dial up modem to send an e mail or access the Internet Shared voice fax line with computer dial up modem and answering machine Shared voice fax line with computer DSL ADSL modem and answering machine Set up faxing parallel phone systems 189 Appendix C Shared voice fax line with computer dial up modem and answering machine There are two different ways to set up the product with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports EA NOTE If your computer has only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter To set up the product on the same phone line as a computer with two phone ports Back view of the product 1 Telephone wall jack IN phone port on your computer OUT phone port on your computer Telephone optional Answering machine Computer with modem N N Use the phone cord supplied in the box with the device to connect to the 1 LINE port You might need to connect the supplied p
197. lems some models only sse 112 Basic wireless troubleshooting sssssssssssssseseseeneenneenenen eene nns 112 Advanced wireless 1 113 Step 1 Make sure your computer is connected to your 113 Step 2 Make sure that the HP device is connected to your network 114 Step 3 Check to see if the firewall software is blocking communication 115 Step 4 Make sure the HP device is online and 116 Step 5 Make sure the wireless version of the HP device is set as the default printer diver Windows Only et ena een RR 116 Step 6 Make sure the HP Network Devices Support service is running Windows MO 117 Add hardware addresses to a wireless access point 117 Configure your firewall to work with HP devices sse mem 118 Solve device management 119 Embedded Web server cannot be 120 The EWS is only available in English sssssssseseeeneneenen nnne 120 Troubleshoot installation
198. less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields If the above solutions do not work the problem may be caused by the inability of the application to interpret print settings properly See the release notes for known software conflicts refer to the application s documentation or contact the software manufacturer for specific help The device prints half a page then ejects the paper Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink For more information see Device management tools and Check the estimated ink levels HP cannot guarantee the quality of non HP ink cartridges Poor print quality and unexpected printouts Solution Solution If the quality of the printout is not as expected try the following solutions to resolve the problem Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved This section contains the following topics Solution 1 Use genuine HP cartridges Solution 2 Check the paper Solution 3 Wait a short period of time if possible e Solution 4 Check the print settings e Solution 5 Check estimated ink levels and replace low or empty ink cartridges Solution 6 Print and evaluate a diagnostic report and troubleshoot defects e Solution 7 Clean the ink cart
199. ll not come apart or leave fibers XK TIP Coffee filters are lint free and work well for cleaning ink cartridges e Distilled filtered or bottled water tap water might contain contaminants that can damage the ink cartridges A CAUTION Do not touch the copper colored contacts or ink nozzles Touching these parts can result in clogs ink failure and bad electrical connections To clean the area around the ink nozzles 1 Turn on the device and open the ink cartridge door The print carriage moves to the far right side of the device 2 Wait until the print carriage is idle and silent and then unplug the power cord from the back of the device NOTE Depending how long the HP All in One is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in 3 Lightly press down on the ink cartridge to release it and then pull it toward you out of the slot NOTE Do not remove both ink cartridges at the same time Remove and clean each ink cartridge one at a time Do not leave an ink cartridge outside the device for more than 30 minutes 4 Place the ink cartridge on a piece of paper with the ink nozzles facing up 5 Lightly moisten a clean foam rubber swab with distilled water and squeeze any excess water from it 90 Solve a problem 6 Clean the face and edges around the ink nozzle area with the swab as shown below 1
200. local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the dur
201. maintain HP ink cartridges and ensure consistent print quality If you need to replace an ink cartridge wait until you have the new ink cartridge available to install before removing the old cartridge A CAUTION Do not leave untaped ink cartridges outside of the product for an extended period of time This can result in damage to the ink cartridge Keep all ink cartridges in the original sealed packages until they are needed Turn off the HP All in One by pressing the 5 Power button located on the product Wait until the power light turns off before unplugging the power cord or turning off a power strip If you improperly turn off the HP All in One the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues For more information see Turn off the device Store ink cartridges at room temperature 15 35 C or 59 95 F You do not need to replace the cartridges until print quality becomes unacceptable but a significant decrease in print quality may be the result of one or more depleted cartridges Possible solutions include checking the estimated ink levels remaining in the cartridges and cleaning the ink cartridges Cleaning the ink cartridges uses some ink For more information see Clean the ink cartridges Do not clean ink cartridges unnecessarily This wastes ink and shortens the life of the cartridges Work with ink cartridges 59 Chapter 6 Handle i
202. mpen a clean lint free cloth with distilled water then squeeze any excess liquid from the cloth 22 Get started 4 Use the damp cloth to wipe any residue off the rollers or separator pad NOTE Ifthe residue does not come off using distilled water try using isopropyl rubbing alcohol 5 Close the cover of the automatic document feeder To clean the plastic strip inside the automatic document feeder 1 Turn off the device and unplug the power cord NOTE Depending how long the device is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in 2 Liftthe cover of the automatic document feeder until it stops and then gently pry the cover to release the catch Maintain the device 23 Chapter 1 4 Lift the automatic document feeder mechanism 5 Cleanthe plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the plastic strip since they can damage it Do not place or spray liquid directly on the plastic strip The liquid might seep under the glass and damage the device 6 Gently lower the automatic document feeder mechanism to avoid dislodging the plastic strip and then close the cover of the automatic document feeder 7 Plug in the power cord and then turn on the device NOTE If you st
203. n as the author of the parts of the library used This can be in the form of a textual message at program startup or in documentation online or textual provided with the package Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the rouines from the library being used are not cryptographic related 4 If you include any Windows specific code or a derivative thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tihGcryptsoft com Third party licenses 167 Appendix A THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVEN
204. n both side of a page Understand supported sizes Media size Standard media sizes Main tray U S Legal 216 x 356 mm 8 5 x 14 inches A4 210 x 297 mm 8 3 x 11 7 inches U S Executive 184 x 267 mm 7 25 x 10 5 inches B5 176 x 250 mm 6 9 x 9 8 inches A5 148 x 210 mm 5 8 x 8 3 inches Borderless A4 210 x 297 mm 8 3 x 11 7 inches Borderless A5 148 x 210 mm 5 8 x 8 3 inches NINI amp INI amp ININS Device specifications 133 Appendix A continued Media size Main tray Borderless B5 176 x 250 mm 6 9 x 9 8 inches Borderless 10 x 15 cm tab Borderless 4 x 6 inches tab Borderless HV Borderless A6 Borderless cabinet Borderless 13 x 18 cm same dimension as 5 x 7 inches Borderless 8 5 x 11 inches 10 x 15 cm tab 4 x 6 inches tab HV Cabinet 13 x 18 cm same dimension as 5 x 7 inches Envelopes U S 10 Envelope 105 x 241 mm 4 12 x 9 5 inches Monarch Envelope 98 x 191 mm 3 88 x 7 5 inches Card Envelope 111 x 152 mm 4 4 x 6 inches A2 Envelope 111 x 146 mm 4 37 x 5 75 inches DL Envelope 110 x 220 mm 4 3 x 8 7 inches C6 Envelope 114 x 162 mm 4 5 x 6 4 inches No 6 3 4 Envelope 92 2 mm x 165 1 mm 3 63 x 6 5 inches Envelope C5 Cards Index card 76 2 x 127 mm 3 x 5 inches Index card 102 x 152 mm 4 x 6 inches Index card 12
205. n the software Regulatory information 143 Appendix Notice to users of the Canadian telephone network Note l attention des utilisateurs du r seau t l phonique canadien Notice to users of the Canadian telephone network Cet appareil est conforme aux sp cifications techniques des quipements terminaux d Industrie Canada Le num ro d enregistrement atteste de la conformit de l appareil l abr viation IC qui pr c de le num ro d enregistrement indique que l enregistrement a t effectu dans le cadre d une D claration de conformit stipulant que les sp cifications techniques d Industrie Canada ont t respect es N anmoins cette abr viation ne signifie en aucun cas que l appareil a t valid par Industrie Canada Pour leur propre s curit les utilisateurs doivent s assurer que les prises lectriques reli es la terre de la source d alimentation des lignes t l phoniques et du circuit m tallique d alimentation en eau sont le cas ch ant branch es les unes aux autres Cette pr caution est particuli rement importante dans les zones rurales appareil terminal fournit une indication sur le nombre maximal de terminaux qui peuvent tre connect s une interface t l phonique La terminaison d une interface peut se composer de n importe quelle combinaison d appareils condition que le total des num ros REN ne d passe pas 5 EA Remarque Le num ro REN Ringer Equivalence Number at
206. navigate between different copy options 2 Make any changes to the copy function settings and then press OK to accept the changes Press right arrow until Set As Default appears and then press OK Press right arrow to select Yes and then press OK Boo Change copy settings 37 Fax You can use the device to send and receive faxes including color faxes You can schedule faxes to be sent at a later time and set up speed dials to send faxes quickly and easily to frequently used numbers From the device control panel you can also set a number of fax options such as resolution and the contrast between lightness and darkness on the faxes you send NOTE Before you begin faxing make sure you have set up the device properly for faxing You might have already done this as part of the initial setup by using either the control panel or the software that came with the device You can verify the fax is set up correctly by running the fax setup test from the control panel To run the fax test press Setup select Tools select Run fax test and then press OK This section contains the following topics e Send a fax Receive a fax Change fax settings e Fax over Internet Protocol FolP Use reports Send a fax You can send a fax in a variety of ways Using the device control panel you can send a black and white or color fax You can also send a fax manually from an attached phone This allows you to
207. ncluding Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam Make sure the telephone you use to initiate the fax call is connected directly to the device To send a fax manually the telephone must be connected directly to the port labeled 2 EXT on the device as shown below 1 Telephone wall jack Use the phone cord supplied in the box with the device to connect to the 1 LINE port 3 Telephone If you are sending a fax manually from your phone that is connected directly to the device you must use the keypad on the telephone to send the fax You cannot use the keypad on the device control panel of the device E NOTE Ifusing a serial type phone system please connect your phone directly on top of the device cable which has a wall plug attached to it The device cannot receive faxes but can send faxes Solution If you are not using a distinctive ring service check to make sure that the Distinctive Ring feature on the device is set to All Rings For more information see Change the answer ring pattern for distinctive ring If Auto Answer is set to Off you will need to receive faxes manually otherwise the device will not receive the fax For information on receiving faxes manually see Receiv
208. network name SSID then it is possible that your wireless computer could be connected to a nearby network that is not yours The following steps can help you determine if your computer is connected to your network Windows a Click Start click Control Panel point to Network Connections and then click View Network Status and Tasks or Click Start select Settings click Control Panel double click Network Connections click the View menu and then select Details Leave the network dialog box open while you continue to the next step b Disconnectthe power cord from the wireless router The connection status of your computer should change to Not Connected c Reconnect the power cord to the wireless router The connection status should change to Connected Mac OS X A Click the AirPort icon in the menu bar at the top of the screen From the menu that appears you can determine if the AirPort is turned on and which wireless network your computer is connected to NOTE For more detailed information about your AirPort connection click System Preferences in the Dock and then click Network If the wireless connection is working correctly a green dot appears next to AirPort in the list of connections For more information click the Help button in the window If you are unable to get your computer connected to your network contact the person who set up your network or the router manufacturer as there might be a hardware issue wit
209. network s wireless access point WAP or the computer s network card Find out the type of encryption your network uses such as Wired Equivalent Privacy WEP Find out the security password or encryption key of the wireless device This section contains the following topics Understand 802 11 wireless network settings To set up wireless communication using the device control panel with wireless setup wizard To set up wireless communication using the installer Windows To set up wireless communication using the installer Mac OS X Connect the device using an ad hoc wireless network connection To turn off wireless communication To print a wireless test page Reset wireless settings Change the connection method Guidelines for ensuring wireless network security Guidelines for reducing interference on a wireless network Understand 802 11 wireless network settings Network name SSID By default the device looks for the wireless network name or SSID named hpsetup Your network may have a different SSID Communication mode Set up the device for wireless communication some models only 199 Appendix D 200 There are two communication mode options Ad hoc On an ad hoc network the device is set to ad hoc communication mode and communicates directly with other wireless devices without the use of a WAP All devices on the ad hoc network must 802 11 compatible Have ad hoc as the
210. networks This is disabled by default in Windows XP Guidelines for reducing interference on a wireless network The following tips will help reduce the chances for interference in a wireless network Keep the wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordless telephones as these objects can disrupt radio signals Keep the wireless devices away from large masonry structures and other building structures as these objects can absorb radio waves and lower signal strength e For an infrastructure network position the WAP in a central location in line of sight with the wireless devices on the network Keep all wireless devices on the network within range of one another Uninstall and reinstall the software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do Uninstall and reinstall the software 203 Appendix D not simply delete the device application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the device There are three methods to uninstall the software on a Windows computer and one method to uninstall on a Macintosh computer To uninstall from a Windows computer method 1 1 Disconnect the dev
211. ng Off Does not print any fax error reports On Fax Send Prints whenever a transmission error occurs On Fax Receive Prints whenever a receiving error occurs Print and view the fax log The logs list faxes that have been sent from the device control panel and all faxes that have been received You can print a log of faxes that have been received and sent by the device Each entry in the log contains the following information 56 Fax Transmission date and time Type whether received or sent Fax number Duration Number of pages Result status of transmission To print the fax log from the device control panel 1 Press Setup 2 Press right arrow to select Print Report and then press OK 3 Press right arrow li to select Fax Log and then press OK 4 Press OK again to print the log To view the fax log from the HP software Follow the instructions for your operating system Windows 1 Open the HP Solution Center software For instructions see Use the HP Solution Center Windows 2 Click Settings 3 In the Fax Settings area click More Fax Settings and then click Fax Log Mac OS X 1 Open the HP Utility For instructions see Open the HP Utility 2 Inthe Fax Settings area click Fax Logs Clear the fax log Use the following steps to clear the fax log To clear the fax log via the device control panel 1 On the device control panel press Setup 2 Press the
212. ng correctly black bar is printed by the Black Ink Cartridge colored bars are printed by the Tri color Ink Cartridge Ragged or irregularly streaked or faded bars Example of bad black bar The black bar is ragged at one end NOTE To prevent problems causing ragged bars on the Self Test Report try the following solutions Avoid leaving un taped ink cartridges outside of the printer for an extended period of time For more information about handling ink cartridges see Handle the ink cartridges Always turn off the product using the 0 Power button which prevents air from getting into the cartridges For more information about turning off the product see Turn off the device Regular white streaks in the bars le ee Se ne ee Example of bad color bars the blue bar has regular white streaks 86 Solve a problem Bar colors are not uniform M oT Example of Bad Color Bars The yellow bar is streaked with another color Black Text 2 Lookatthe black text printed on the page The type should be sharp and clear Self Test Re HP Serial CN Example of good black text the letters are sharp and clear the printer is operating correctly Self Test Re HP Serial CNi Example of bad black text the letters are smeared Solution 7 Clean the ink cartridges Clean the ink cartridges if you see the following in the diagnostic report Color bars Color bars are rag
213. nk cartridge toward you out of its slot NOTE HP provides recycling options for used ink cartridges many countries regions For more information see HP inkjet supplies recycling program 5 Remove the new ink cartridge from its packaging and being careful to touch only the black plastic gently remove the plastic tape by using the pink pull tab 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape A CAUTION Do not touch the copper colored contacts or ink nozzles Also do not re tape the ink cartridges Doing so can result in clogs ink failure and bad electrical connections Replace the ink cartridges 63 Chapter 6 6 Hold the ink cartridge with the HP logo on top and insert the new ink cartridge into the empty cartridge slot Make sure you push the ink cartridge in firmly until it snaps into place If you are installing the tri color ink cartridge slide it into the left slot If you are installing a black ink cartridge slide it into the right slot 7T Close the front access door 8 Make sure you have letter or A4 unused plain white paper loaded in the input tray For more information see Load media 7 NOTE If you have colored paper loaded in the input tray when you align the ink cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment a
214. nk cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems If you are transporting the product do the following to prevent ink leaking from the print carriage or other damage from occurring to the product o Make sure you turn off the product by pressing the 5 Power button The print carriage should be parked on the right side in the service station sure you leave the ink cartridges installed product must be transported sitting flat it should not be placed its side back front or top Related topics Check the estimated ink levels Clean the ink cartridges Check the estimated ink levels You can check the estimated ink levels from the HP Solution Center Toolbox Windows the HP Utility Mac OS X or the embedded Web server For information about using these tools see Device management tools You can also print the Printer Status page to view this information see Understand the Printer Status Report and Self Test Report NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not have to replace the cartridges until the print quality is unacceptable NOTE Ifyou have installed a refilled or remanufactured cartridge or a cartridge that has been used in another printer
215. not receive faxes To set the answer mode to manual or automatic via the device control panel 1 Press Setup 2 Press right arrow to select Fax Settings and then press OK 3 Press right arrow i to select Answer Options and then press OK 4 Press right arrow to select Auto Answer and then press OK 5 Press right arrow to select On or Off as appropriate for your setup and then press OK When Auto Answer is On the device answers calls automatically When Auto Answer is Off it does not answer calls Set the number of rings before answering If you turn on the Auto Answer setting you can specify how many rings occur before incoming calls are automatically answered The Rings to Answer setting is important if you have an answering machine on the same phone line as the device because you want the answering machine to answer the phone Change fax settings 51 Chapter 5 before the device does The number of rings to answer for the device should be greater than the number of rings to answer for the answering machine For example set your answering machine to a low number of rings and the device to answer in the maximum number of rings The maximum number of rings varies by country region In this setup the answering machine answers the call and the device monitors the line If the device detects fax tones it receives the fax If the call is a voice call the answering machine records the incoming message To set
216. not directly connected to the device To receive a fax manually Make sure the device is turned on and you have paper loaded in the main tray 2 Remove any originals from the document feeder tray 1 3 Setthe Rings to Answer setting to a high number to allow you to answer the incoming call before the device answers Or turn offthe Auto Answer setting so that the device does not automatically answer incoming calls If you are currently on the phone with the sender instruct the sender to press Start on their fax machine 5 When you hear fax tones from a sending fax machine do the following 4 a b c Press left arrow il or right arrow li to select Black and white fax or Color fax After the device begins to receive the fax you can hang up the phone or remain on the line The phone line is silent during fax transmission Depending on your preference and security requirements you can set up the device to store all the faxes it receives only the faxes it receives while the device is in an error condition or none of the faxes it receives The following Backup fax modes are available On The default setting When Backup fax is On the device stores all received faxes in memory This enables you to reprint up to eight of the most recently printed faxes if they are still saved in memory NOTE When device memory is low it overwrites the oldest printed faxes as it receives new faxes If the memory becomes full of unprint
217. nter problems setting up the device with optional equipment contact your local service provider or vendor for further assistance 186 Additional fax setup Shared voice fax with computer DSL ADSL modem Use these instructions if your computer has a DSL ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL filter 4 Phone cord supplied with the device You might need to connect the supplied phone cord to the adapter provided for your country region DSL ADSL modem 6 Computer 7 Telephone NOTE You will need to purchase parallel splitter A parallel splitter has RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Set up faxing parallel phone systems 187 Appendix C To set up the device with a computer DSL ADSL modem 1 Obtain a DSL filter from your DSL provider NOTE Phonesin other parts of the home office sharing the same phone number with DSL service will need to be connected to additional DSL filters otherwise you will experience noise when making voice calls 2 Using the phone cord supplied in the box with the devices connect one end to the DSL filter then connect the other end to the port labeled 1 LINE on the back of the device ET NOTE You might need to connect the supplied phone cord to the adapter
218. nternet phone service APBXsystem e Fax over Internet Protocol An integrated services digital network ISDN service If you experience problems sending and receiving faxes try using a lower Fax Speed The following table provides the available fax speed settings Fax speed setting Fax speed Fast v 34 33600 baud Medium v 17 14400 baud Slow v 29 9600 baud To set the fax speed from the device control panel 1 Press Setup 2 Press right arrow to select Fax Settings and then press OK 3 Press right arrow to select Fax Speed and then press OK 4 Select an option using the arrow keys and then press OK Set the fax sound volume Use this procedure to increase or decrease the volume of the fax sounds To set the fax sound volume via the device control panel A Press Setup select Fax Sound Volume and then use the arrow keys to increase or decrease the volume Press OK to select the volume Fax over Internet Protocol FolP You may subscribe to a low cost phone service that allows you to send and receive faxes with your device by using the Internet This method is called Fax over Internet Protocol FolP You probably use a FolP service provided by your telephone company if you e Dial a special access code along with the fax number or Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection NOTE You only send and rec
219. ntrast and copy quality settings default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Change copy settings Incompletely filled text or graphics Try adjusting the contrast and copy quality settings 94 Solve a problem Large black typefaces look splotchy not smooth The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Change copy settings Horizontal grainy or white bands in light gray to medium gray areas The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Change copy settings The device prints half a page then ejects the paper Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink For more information see Device management tools and Check the estimated ink levels HP cannot guarantee the quality of non HP ink cartridges Paper mismatch Check the settings Verify that the loaded media size and type matches the control panel settings Solve scan problems If the following topics do not help see HP support for information about HP support NOTE Ifyou are starting the scan from a computer s
220. o enem zbimem mesu za recifranje odpadne elekr ne in slekionske opreme Z lo enim zbiranjem In recikliran em cdpadne opreme ob odlaganju beste pomagali ohraniti naravne vire in zagotovili da bo odpadna opreme secikrana tako da se varuje zdrevje jud in okolje Vee o mestih Ke lable oddale odpadno opremo d reci podjetju kjer se indelek kupil Kasearing av f rbrukningsmaterial for hem och privatanv ndare i EU Produkter eller produktl rpackningar med den symbolen far inte kasseras med vanligt hush llsavfall 1 sfallet har du ansvar f r att produkten l mnas till en beh rig dtervinningsstation for hantering av el och elekironikprodulter Genom att l mna kasserade produkter till lervinning hj lper du till at bevara gemensamma naturresurser Dessutom skyddas bade m nniskor och milj n n r produkter tervinns p r it s ti Kommunala myndigheter sophanteringsforelag eller butiken d r varan k ples kan ge mer information om var du l mnar kasserade produkter f r tervinning iranje lahko dobite na ob ini Technical information Power consumption Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark will appear on ENERGY STAR qualified imaging products ENERGY STAR
221. o connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 4 If your modem software is set to receive faxes to your computer automatically turn off that setting EA NOTE f you do not turn off the automatic fax reception setting in your modem software the device will not be able to receive faxes 5 Turn on the Auto Answer setting 6 Optional Change the Rings to Answer setting to the lowest setting two rings 7 Runa fax test When the phone rings the device automatically answers after the number of rings you set in the Rings to Answer setting The device begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the device with optional equipment contact your local service provider or vendor for further assistance Set up faxing parallel phone systems 183 Appendix C Set up the device with a computer DSL ADSL modem If you have a DSL line and use that phone line to send faxes follow these instructions to set up your fax e 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL filter Connect one end of the phone jack that was supplied with the device to connect to th
222. oduct near water or when you are wet 5 Install the product securely on a stable surface 6 Install the product in a protected location where no one can step on or trip over the line cord and the line cord cannot be damaged 7 If the product does not operate normally see Solve a problem 8 There are no user serviceable parts inside Refer servicing to qualified service personnel Accessibility The device provides a number of features that make it accessible for people with disabilities Visual The device software is accessible for users with visual impairments or low vision through the use of your operating system s accessibility options and features It also supports most assistive technology such as screen readers Braille readers and voice to text applications For users who are color blind colored buttons and tabs used in the software and on the device control panel have simple text or icon labels that convey the appropriate action Mobility For users with mobility impairments the device software functions can be executed through keyboard commands The software also supports Windows accessibility options such as StickyKeys ToggleKeys FilterKeys and MouseKeys The device doors buttons paper trays and paper guides can be operated by users with limited strength and reach Support For more details about the accessibility of this product and HP s commitment to product accessibility visit HP s Web site
223. oftware installed with the product Aligning the ink cartridges ensures high quality output NOTE When you remove and reinstall the same ink cartridge the product remembers the alignment values for that ink cartridge and does not prompt you to align the ink cartridge If the alignment process fails make sure you have loaded unused plain white paper into the input tray If you have colored paper loaded in the input tray when you align the ink cartridges the alignment will fail If the alignment process fails repeatedly you might have a defective sensor or ink cartridge Contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Align the ink cartridges 214 Errors Windows Index Symbols Numerics ADF automatic document feeder clean 22 feeding problems troubleshoot 22 A accessibility 3 9 accessories Printer Status Report 123 Self Test Report 124 warranty 129 acoustic emissions 139 ADF automatic document feeder capacity 19 load originals 19 ADSL fax setup with parallel phone systems 178 after the support period 73 align ink cartridges 65 answer ring pattern change 52 parallel phone systems 179 answering machine fax tones recorded 110 set up with fax parallel phone systems 188 set up with fax and modem 189 automatic document feeder ADF capacity 19 clean 22 fe
224. ol panel language support Language availability varies by country region Bulgarian Croatian Czech Danish Dutch English Finnish French German Greek Hungarian Italian Japanese Korean Norwegian Polish Portuguese Romanian Russian Simplified Chinese Slovak Slovenian Spanish Swedish Traditional Chinese Turkish Processor and memory specifications Non wireless models Device specifications 131 Appendix Processor 192 MHz ARMO Memory 64 MB DDR2 Wireless models Processor 180 MHz ARMO core Memory 32 MB SDRAM System requirements EA NOTE For the most current information about supported operating systems and system requirements visit http www hp com support Operating system compatibility Windows XP Service Pack 1 Windows Vista Windows 7 NOTE For Windows SP1 Starter Edition Windows Vista Starter Edition and Windows 7 Starter Edition only printer drivers scan drivers and the Toolbox are available To see system requirements and specifications for Windows 7 see the Readme file This file is available on your computer after you install the HP software MacOS X v10 5 v10 6 Linux For more information see www hp com go linuxprinting Minimum requirements Microsoft Windows XP 32 bit Service Pack 1 Intel Pentium Il or Celeron processor 512 MB RAM 790 MB free hard disk space Microsoft Internet Explorer 6 0 Microsoft Windows Vista 800 MH
225. olds a maximum of 50 sheets of plain paper To load an original in the document feeder tray 1 Load your original with the print side up into the document feeder tray Place the pages so that the top edge of the document goes in first Slide the media into the automatic document feeder until you hear a beep or see a message on the display indicating that the loaded pages were detected xx TIP For more help on loading originals in the automatic document feeder refer to the diagram engraved in the document feeder tray 2 Slide the width guides inward until they stop at the left and right edges of the media NOTE Remove all originals from the document feeder tray before lifting the lid on the device Load media This section provides instructions for loading media into the device Load media 19 Chapter 1 To load media 1 Pull out the tray extender 2 Insertthe media print side down along the right of the main tray Make sure the stack of media aligns with the right and back edges of the tray and does not exceed the line marking in the tray NOTE Do not load paper while the device is printing Envelopes Load envelopes with the flaps facing up to the right or the back of the tray Depending on the type of envelope you are loading the flap hinge should be on the left or towards the back of the tray Photo paper If the photo paper has a tab along one edge make sure the tab is pointin
226. olve a problem To prevent problems causing ragged bars on the Diagnostic Report try the following solutions Avoid leaving un taped ink cartridges outside of the printer for an extended period of time For more information about handling ink cartridges see Handle the ink cartridges Always turn off the product using the 5 Power button which prevents air from getting into the cartridges For more information about turning off the product see Turn off the device Regular white streaks in the bars Example of bad color bars The blue bar has regular white streaks Bar colors are not uniform Example of Bad Color Bars The yellow bar is streaked with another color Large font text Look at the large font text above the color blocks The type should be sharp and clear Example of good large font text ABCDEFG abcdefg The letters are sharp and clear the printer is operating correctly Poor print quality and unexpected printouts 83 7 Examples of bad large font text ABCDEFG abcdefg The letters are jagged ABCDEFG abcdefg The letters are smeared ABCDEFG abcdefg The letters are ragged on one end d Alignment pattern If the color bars and large font text look OK and the ink cartridges are not empty look at the alignment pattern directly above the color bars Example of a good alignment pattern The lines are straight Example of a bad alignmen
227. on If the Attention light is blinking check for messages on the device control panel Check the hardware connections Make sure that any cords and cables that you are using such as USB cable or Ethernet cable are in good working order Make sure that the power cord is connected securely to both the device and to a working power outlet Make sure that the phone cord is connected to the 1 LINE port Check the ink cartridges The product prompts you to align ink cartridges every time you install or replace an ink cartridge You can also align the ink cartridges at any time from the product s control panel or by using the HP software installed with the product Aligning the ink cartridges ensures high quality output For more information see Align the ink cartridges If the alignment fails check to make sure the cartridges are installed correctly and start the ink cartridge alignment For more information see Alignment fails Make sure that all latches and covers are closed properly Check the computer system Make sure that your computer is running one of the supported operating systems Make sure that the computer meets at least the minimum system requirements Check the device to ensure the following Power light is on and not blinking When the device is first turned on it takes approximately 45 seconds to warm up The device is in the Ready state and no other lights on the device control panel are lit or blinking If lights a
228. on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution take longer and use more memory Ring detect with automatic fax answering machine switching Photo dpi Very Fine dpi Fine dpi Standard dpi Black 196 x 203 8 bit 300 x 300 196 x 203 196 x 98 grayscale Color 300 x 300 200 x 200 200 x 200 200 x 200 138 Technical information Scan specifications Image editor included Integrated OCR software automatically converts scanned text to editable text Scan speeds vary according to the complexity of the document Twain compliant interface Resolution 2400 x 4800 ppi optical up to 19 200 ppi enhanced Color 16 bit per RGB color 48 bit total Maximum scan size from glass 216 x 297 mm 8 5 x 11 7 inches Operating environment Operating environment Operating temperature 5 to 40 C 41 to 104 F Recommended operating conditions 15 to 32 C 59 to 90 F Recommended relative humidity 20 to 80 noncondensing Storage environment Storage temperature 40 to 60 C 40 to 140 F Storage relative humidity Up to 90 noncondensing at a temperature of 65 C 150 F Electrical requirements Power supply Universal power adapter external Power requirements Input voltage 100 to 240 VAC 10 50 60 Hz 3Hz Output voltage 32 Vdc at 625 mA Power consumption 28 4 watts printing Fast Draft Mode 32 5 watts copying Fast Draft Mode Acoustic
229. on and Settings list select Network Printer Setup Utility 3 Follow the onscreen instructions to configure the network settings Change from an Ethernet connection to a wireless connection EA NOTE For Ethernet enabled HP devices only 1 Open the embedded Web server EWS For more information see Embedded Web server some models only 2 Click the Networking tab and then click Wireless 802 11 in the left pane On the Wireless Setup tab press Start Wizard 4 Follow the onscreen instructions to change from an Ethernet connection to a wireless connection e 5 After you finish changing the settings disconnect the Ethernet cable 202 Network setup some models only Guidelines for ensuring wireless network security This section contains the following topics e To add hardware addresses to a WAP e Other guidelines To add hardware addresses to a WAP MAC filtering is a security feature in which a WAP is configured with a list of MAC addresses also called hardware addresses of devices that are allowed to gain access to the network through the WAP If the WAP does not have the hardware address of a device attempting to access the network the WAP denies the device access to the network If the WAP filters MAC addresses then the device s MAC address must be added to the WAP s list of accepted MAC addresses 1 Print the network configuration page For information on the network configuration page see Und
230. onnected to the device NOTE Donotuse the keypad on the control panel of the device when manually sending a fax You must use the keypad on your phone to dial the recipient s number xx TIP To switch between Fax B amp W or Fax Color press the Back button Send a fax 39 5 4 Ifthe recipient answers the telephone you can engage in a conversation before sending your fax NOTE Ifa fax machine answers the call you will hear fax tones from the receiving fax machine Proceed to the next step to transmit the fax 5 When you are ready to send the fax press Start NOTE If prompted select Send Fax If you were speaking with the recipient before sending the fax inform the recipient that they should press Start on their fax machine after they hear fax tones The telephone line is silent while the fax is transmitting At this point you can hang up the telephone If you want to continue speaking with the recipient remain on the line until the fax transmission is complete Send a fax using monitor dialing 40 Fax Monitor dialing allows you to dial a number from the device control panel as you would dial a regular telephone When you send a fax using monitor dialing you can hear the dial tones telephone prompts or other sounds through the speakers on the device This enables you to respond to prompts while dialing as well as control the pace of your dialing XX TIP If y
231. opy quality Use quality originals Load the media correctly If the media is loaded incorrectly it might skew causing unclear images See Media specifications for more information Use or make a carrier sheet to protect your originals Check the device The scanner lid might not be closed properly scanner glass or lid backing might need cleaning See Maintain the device for more information Ifthe product has an automatic document feeder ADF ADF might need cleaning See Maintain the device for more information Copy defects are apparent Vertical white or faded stripes The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough See Media specifications for more information Too light or dark Try adjusting the contrast and copy quality settings Unwanted lines The scanner glass lid backing or frame might need cleaning See Maintain the device for more information Black dots or streaks Ink glue correction fluid or an unwanted substance might be on the scanner glass or lid backing Try cleaning the device See Maintain the device for more information Copy is slanted or skewed If the product has an automatic document feeder ADF check the following sure that the ADF input tray is not too full sure that the ADF width adjusters are snug against the sides of the media Unclear text Try adjusting the co
232. ord that came with the device is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You will also need another phone cord which can be a standard phone cord that you might already have in your home or office Check the connection between the telephone wall jack and the device to make sure the phone cord is secure Make sure you use the phone cord that came with the device If you do not use the supplied phone cord to connect from the telephone wall jack to the device you might not be able to send or receive faxes After you plug in the phone cord that came with the device run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the device directly to the telephone wall jack 102 Solve a problem The Dial Tone Detection test failed Solution Other equipment which uses the same phone line as the device might be causing the test to fail To find out if other equipment is causing a problem disconnect everything from the phone line and then run the test again If the Dial Tone Detection Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment i
233. ork through the following standard network interface jack USOC RHIC The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called Too many devices on one line might result in failure to ring in response to an incoming call In most but not all areas the sum of the RENs of all devices should not exceed five 5 To be certain of the number of devices you may connect to your line as determined by the REN you should call your local telephone company to determine the maximum REN for your calling area If this equipment causes harm to the telephone network your telephone company might discontinue your service temporarily If possible they will notify you in advance If advance notice is not practical you will be notified as soon as possible You will also be advised of your right to file a complaint with the FCC Your telephone company might make changes in its facilities equipment operations or procedures that could affect the proper operation of your equipment If they do you will be given advance notice so you will have the opportunity to maintain uninterrupted service If you experience trouble with this equipment please contact the manvfacturer or look elsewhere in this manual for warranty or repair information Your telephone company might ask you to disconnect this equipment from the network until the problem has been corrected or until
234. orrect switch type for your country region if possible For more information see Case C Set up the device with a PBX phone system or an ISDN line If the device shares the same phone line with a DSL service the DSL modem might not be properly grounded If the DSL modem is not properly grounded it can create noise on the phone line Phone lines with poor sound quality noise can cause faxing problems You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn off your DSL modem and completely remove power for at least 15 minutes Turn the DSL modem back on and listen to the dial tone again NOTE You might notice static on the phone line again in the future If the device stops sending and receiving faxes repeat this process If the phone line is still noisy contact your telephone company For information on turning your DSL modem off contact your DSL provider for support If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the device directly to the telephone wall jack 106 Solve a problem The device is having problems sending a manual fax Solution NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the device i
235. ort select Printer Status or Self Test and then press OK Understand the network configuration page some models only If the device is connected to a network you can print a network configuration page to view the network settings for the device You can use the network configuration page to 124 Solve a problem help troubleshoot network connectivity problems If you need to call HP it is often useful to print this page before calling Network Configuration Page 1 N G3 gt General Information Shows information about the current status and active connection type of the network and other information such as the URL of the embedded Web server 802 3 Wired Shows information about the active wired network connection such as the IP address subnet mask default gateway as well as the hardware address of the device 802 11 Wireless Shows information about the active wireless network connection such as the IP address the communication mode the network name authentication type and signal strength mDNS Shows information about the active Multicast Domain Name System mDNS connection mDNS services are typically used on small networks for IP address and name resolution through UDP port 5353 where a conventional DNS server is not used SLP Shows information about the current Service Location Protocol SLP connection SLP is used by network management applications for device management The device supports
236. os d chets courants contraire vous tes responsable de l vacuation de vos quipements usag s el cet effet vous tes tenu de les remettre un point de collecte agr pour le recyclage des quipements lectriques et lectroniques usag s Le tri l vacuation et le recyclage s par s de vos quipements usag s permettent de pr server les ressources naturelles et de s assurer que ces quipements sont recycl s dans le respect de la sant humaine et de l environnement Pour plus d informations sur les lieux de collecte des quipements usag s veuillez contacter votre mairie votre service de traitement des d chets m nagers ou le magasin vous avez achet le produit Entsorgung von Elektroger ten durch Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produk oder dessen Verpackung gib an dass das Produkt nicht zusammen mit dem Restm ll entsorgt werden darf Es obliegt daher Ihrer Verantwortung das Ger t an siner entsprechenden Stelle f r die Entorgung oder Wiederverwertung von Elekirogertten eller abzugeben z 8 ein Wertstolihoh Die separate Sammlung und des Recyceln Ihrer allen Elekirogesie zum Zeitpunkt ihrer Entsorgung tr gt zum Schutz der bei und gew hrleistet dass sie aut eine Ari und Weise recycell werden die keine Gef hrdung f r die Gesundheit des Menschen und der Umwelt darstellt Weitere Informationen dar ber wo Sie Elektroger te zum Recyceln abgeben k nnen erhalt
237. ot send or receive faxes while it is initializing after being turned on Solution If Fax to PC or Fax to Mac has been enabled you may not be able to send or receive faxes if the fax memory is full limited by device memory Solution Make sure you used the phone cord supplied in the box with the device to connect to the telephone wall jack One end of the phone cord should be connected to the port labeled 1 LINE on the back of the device and the other end to your telephone wall jack as shown below 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1 LINE port If the phone cord that came with the device is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You will also need another phone cord which can be a standard phone cord that you might already have in your home or office Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone If you do not hear a dial tone call your local telephone company for service Solve fax problems 105 7 Other equipment which uses the same phone line as the device might be in use For example you cannot use the device for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send an e mail or access
238. ou do not enter your calling card PIN fast enough the device might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service If this is the case you can create a speed dial entry to store the PIN for your calling card 225 Ef NOTE Make sure the volume is turned on or you will not hear a dial tone To send a fax using monitor dialing from the device control panel 1 Load your originals For additional information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF NOTE The ADF is available for some models only 2 Press the left arrow i or right arrow i to select Fax B amp W or Fax Color and then press Start If the device detects an original loaded in the automatic document feeder you will hear a dial tone 3 When you hear the dial tone enter the number by using the keypad on the device control panel 4 Follow any prompts that might occur X TIP Ifyou are using a calling card to send a fax and you have your calling card PIN stored as a speed dial when prompted to enter your PIN press Speed Dial to select the speed dial entry where you have your PIN stored Your fax is sent when the receiving fax machine answers Send a fax from memory You can scan a black and white fax into memory and then send the fax from memory This feature is useful if the fax number you are trying to reach is busy or tempora
239. ou use a splitter or connect extra cables to extend the length of your phone A reduced fax signal can cause problems during fax reception To find out if other equipment is causing a problem disconnect everything except the device from the phone line and then try to receive a fax If you can receive faxes successfully without the other equipment one or more pieces of the other equipment is causing problems try adding them back one at a time and receiving a fax each time until you identify which equipment is causing the problem If you have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company make sure that the Distinctive Ring feature on the device is set to match For more information see Change the answer ring pattern for distinctive ring The device cannot send faxes but can receive faxes Solution The device might be dialing too fast or too soon You might need to insert some pauses in the number sequence For example if you need to access an outside line before dialing the phone number insert a pause following the access number If your number is 95555555 and 9 accesses an outside line you might insert pauses as follows 9 555 5555 To enter a pause in the fax number you are typing press Redial Pause or press the Space ff button repeatedly until a dash appears on the display You can also send the fax using monitor dialing This enables you to listen to
240. ou use for fax calls try connecting the answering machine directly to the device as described in Case I Shared voice fax line with answering machine Make sure the device is set to receive faxes automatically For information on setting up the device to receive faxes automatically see Receive a fax sure the Rings to Answer setting is set to a greater number of rings than the answering machine For more information see Set the number of rings before answering Disconnect the answering machine and then try receiving a fax If faxing is successful without the answering machine the answering machine might be causing the problem Reconnect the answering machine and record your outgoing message again Record a message that is approximately 10 seconds in duration Speak slowly and at a low volume when recording your message Leave at least 5 seconds of silence at the end of the voice message There should be no background noise when recording this silent time Try to receive a fax again 23 E NOTE Some digital answering machines might not retain the recorded silence at the end of your outgoing message Play back your outgoing message to check 108 Solve a problem If the device shares the same phone line with other types of phone equipment such as an answering machine a computer dial up modem or a multi port switch box the fax signal level might be reduced The signal level can also be reduced if y
241. out the accessibility of this product and HP s commitment to product accessibility visit HP s Web site at www hp com accessibility For accessibility information for Mac OS X visit the Apple Web site at www apple com accessibility Get started 9 Chapter 1 Eco Tips HP is committed to helping customers reduce their environmental footprint HP has provided the Eco Tips below to help you focus on ways to assess and reduce the impact of your printing choices In addition to specific features in this product please visit the HP Eco Solutions Web site for more information on HP s environmental initiatives www hp com hpinfo globalcitizenship environment Duplex printing Use Paper saving Printing to print two sided documents with multiple pages on same sheet to reduce paper usage For more information see Two sided printing duplexing Smart Web printing Windows The HP Smart Web Printing interface includes a Clip Book and Edit Clips window where you can store organize or print clips you have gathered from the Web For more information see Print a Web page Energy Savings Information To determine the ENERGY STAR qualification status for this product see Power consumption e Recycled Materials For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle Understand the device parts This section contains the following topics Front view
242. p of other paper of the same size so that the stack height is within this range Solve paper feed problems 91 7 Media is not coming out correctly Make sure the output tray extension is extended otherwise printed pages may fall off the device Remove excess media from the output tray There is a limit to the number of sheets the tray can hold Pages are skewing Make sure the media loaded in the trays is aligned to the paper guides If needed pull out the trays from the device and reload the media properly making sure that the paper guides are properly aligned Load media into the device only when it is not printing Multiple pages are being picked up Fan the media before loading Make sure the paper guides are set to the correct markings in the tray for the media size you are loading Also make sure the guides are snug but not tight against the stack Make sure the tray is not overloaded with paper When using thin special media make sure that the tray is completely loaded If you are using special media that is only available in small quantities try placing the special media on top of other paper of the same size to help fill the tray Some media is picked up more easily if the tray is full If you are using thick special media such as brochure paper load media so that the tray is between 1 4 and 3 4 full If necessary place the media on top of other paper of the same size so that the stack height i
243. p the device to forward your faxes to another fax number A received color fax is forwarded in black and white HP recommends that you verify the number you are forwarding to is a working fax line Send a test fax to make sure the fax machine is able to receive your forwarded faxes To forward faxes from the device control panel 1 Press Setup 2 Press right arrow until Fax Settings appears and then press OK 3 Press right arrow fi until Fax Forwarding appears and then press OK 4 Press right arrow until On appears and then press OK NOTE Ifthe device is not able to forward the fax to the designated fax machine for example if itis notturned on the device prints the fax If you set up the device to print error reports for received faxes it will also print an error report 5 Atthe prompt enter the number of the fax machine that will receive the forwarded faxes and then press OK Fax Forwarding appears on the device control panel display If the device loses power when Fax Forwarding is set up it saves the Fax Forwarding setting and phone number When the power is restored to the device the Fax Forwarding setting is still On NOTE You cancel fax forwarding by pressing Cancel on the device control panel when the Fax Forwarding message is visible on the display or you can select Off from the Fax Fwd Black menu Set the paper size for received faxes You can select the paper size for receive
244. phone line set up for digital phones Connect the device to an analog phone line and try sending or receiving a fax Make sure you use the phone cord that came with the device If you do not use the supplied phone cord to connect from the telephone wall jack to the device you might not be able to send or receive faxes After you plug in the phone cord that came with the device run the fax test again After you resolve any problems found run the fax test again to make sure it passes and the device is ready for faxing If the Dial Tone Detection test continues to fail contact your telephone company and have them check the phone line Solve fax problems 103 Chapter 7 104 The Fax Line Condition test failed Solution Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the device to an analog phone line and try sending or receiving a fax Check the connection between the telephone wall jack and the device to make sure the phone cord is secure Make sure you have correctly connected the device to the telephone wall jack Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port la
245. placement ink cartridges HP Utility Mac OS X Click the Supplies Info icon in the Information and Support pane Embedded Web server Click the Information tab and then click Device Information in the left pane The self test diagnostic page For more information see Understand the Printer Status Report and Self Test Report EA NOTE When replacing ink cartridges make sure to use only replacement cartridges that have the same cartridge number as the ink cartridge you are replacing HP media To order media such as HP Advanced Photo Paper go to www hp com Supplies 173 C Additional fax setup After completing all the steps in the getting started guide use the instructions in this section to complete your fax setup Keep your getting started guide for later use In this section you will learn how to set up the device so that faxing works successfully with equipment and services you might already have on the same phone line 0 TIP You can also use the Fax Setup Wizard Windows or HP Setup Assistant Mac OS X to help you quickly set up some important fax settings such as the answer mode and fax header information You can access these tools through the software you installed with the device After you run these tools follow the procedures in this section to complete your fax setup This section contains the following topics Set up faxing parallel phone systems Serial type fax setup
246. printing duplexing 33 Scan Using the product s control panel you can scan originals and send them to a variety of destinations such as a folder or a program on a computer You can also scan originals using the HP software provided with the product and TWAIN compliant or WIA compliant programs on a computer You can use the HP software to convert the text in scanned documents into a format that you can search copy paste and edit NOTE Scan functions are only available after you install the software This section contains the following topics e Scan an original Edita scanned document using optical character recognition OCR software Scan an original You can start a scan from a computer or from the device control panel To use the scan features your device and computer must be connected and turned on The HP software must also be installed and running on your computer prior to scanning To verify that the HP software is running on a computer running Windows look for the device icon in the system tray at the lower right side of the screen near the clock NOTE Closing the HP Digital Imaging Monitor icon in your Windows system tray can cause your device to lose some of its scan functionality and result in the No Connection error message If this happens you can restore full functionality by restarting your computer or by starting the HP Digital Imaging Monitor NOTE f you are using a computer runn
247. py quality iS pOOF EU cree onte CO de c D d GERE CLER Ro 94 Copy defects are 94 The device prints half a page then ejects the 95 Paper mismatCch eicere os ee tes see Latinas ee eaten te dee doner eee ee eed engan 95 Solve Scan problems 5 5 2 en e itle de aiid cid while nage 95 scanner vic it ee ee ene ei ees 95 SCan takes too long 96 Part of the document did not scan or text is 96 Text cannotbe edit d one Re mede metre eite 97 Error messages 97 Scanned image quality is poor 97 Scan defects are apparent 1s eio Dude eir te 98 Solve fax probleris e eterne sees ne lesen e e aee eds 99 The fax testfailed 4 oett tiere tenen teet agg eaae 99 Solve wired Ethernet network problems some models 111 General network troubleshooting ssssssssssssese ener enne nnne 111 Network port created does not match device IP address Windows 112 Contents Solve wireless prob
248. r answering machine to a low number of rings and the device to answer in the maximum number of rings supported The maximum number of rings varies by country region In this setup the answering machine answers the call and the device monitors the line If the device detects fax tones the device receives the fax If the call is a voice call the answering machine records the incoming message For more information see Set the number of rings before answering The phone cord that came with my device is not long enough Solution If the phone cord that came with the device is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You will also need another phone cord which can be a standard phone cord that you might already have in your home or office X If the device came with 2 wire phone cord adaptor you can use it with a 4 wire phone cord to extend the length For information on using the 2 wire phone cord adaptor see the documentation that came with it To extend your phone cord 1 Using the phone cord supplied in the box with the device connect one end to the coupler then connect the other end to the port labeled 1 LINE on the back of the device 2 Connect another phone cord to the open port on the coupler and to the telephone wall jack Color faxes do not print Cause The Incoming Fax Printing option is
249. r changes and then press OK Network setup some models only Set up the device for wireless communication some models only You may set up the device for wireless communication using one of the following ways Setup method Infrastructure Ad hoc wireless wireless communication communication USB cable v v For more information see To set up wireless communication using the installer Mac OS X or To set up wireless communication using the installer Windows Device control panel An ad hoc network be set up using the Wireless Connection Utility on the HP software CD EA NOTE If you encounter problems see Solve wireless problems some models only To use the device with any wireless connection you must run the installation program at least once from the HP software CD and create a wireless connection Make sure the device is not connected to the network using a network cable The sending device must have built in 802 11 capabilities or an 802 11 wireless card installed The device and the computers that use it must be on the same subnet Before installing the device software you may wish to find out the settings of your network Obtain the information from your system administrators or complete the following tasks Obtain your network s network name or Service Set Identifier SSID and communication mode infrastructure or ad hoc from the configuration utility for the
250. r det dit ansvar at boriskaffe affaldsudst ved at aflevere det p dertil beregnede indsamlingssteder med henblik p genbrug af elektrisk og elektronisk affaldsudstyr Den separate indsamling og genbrug af dit affaldsudstyr tidspunktet for boriskaffelse er med til at bevare naturlige ressourcer og sikre at genbrug finder sied pa en m de der beskytter menneskers helbred samt milj et Hvis du vil vide mere hvor du kan aflevere dit eftaldsudstyr Fi genbrug kan du kontakte kommunen lekale enovationsvassen eller den forcining hvor du Kable produite Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de verpakking geeft agn dat dit product niet mag worden afgevoerd met het huishoudelik afval He is uw verantwoordelijheid uw afgedankte apparatuur af te leveren op een aangewezen inzamelpuni voor de verwerking van afgedankte elektrische en elektronische apparatuur De gescheiden inzameling en verwerking van uw afgedankie apparatuur draagt bij fof het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt Voor meer informatie over uw afgedankde apparatuur kunt inleveren voor recycling kunt u opnemen het gemeentehuis in uw woonplaats de reinigingsdienst of de winkel waar u het product aangescha Eramajapidamistes kasutuselt k rvaldatavate seadmete k itlemine Euroopa
251. r elekiros jrangos perdirbimo punktus Jei atliekama ranga bus atskirai surenkama ir perdirbama bus i saugomi nat ral s i tekliai ir u tikrinama kad ranga perdirbta mogaus sveikat ir gamt tausojan iu b du D l informacijos apie fai kur galite i mesti atliekam perdirbti skiriq jrangq kreipkit s atitinkamq vietos larnybq kio i ve imo orba paruatore pirkote produk Utylizacja zu ytego sprz tu przez u ytkownik w domowych w Unii Europejskiej Symbol ten umieszczony na produkcie lub opakowaniu oznacza e tego produktu nie nalezy wyrzuca razem z innymi odpadami domowymi U ytkownik jest odpowiedzialny za dostarczenie zuzyiego sprz tu do wyznaczonego punktu gromadzenia zu ytych urz dze elektrycznych i elektronicznych Gromadzenie osobno i recykling tego typu odpad w przyezynia sie do cehrony zasob w nofurainyeh jest bezpieczny dla zdrowia drodowishe nalutainego Dalsze Informacje na temat sposobu zuzyiych mo na u odpowiedrich wide lokalnych w sig usuwaniem odpad w No w miejsca zakupu produktu Descarte de equipamentos por usu rios em resid ncias da Uni o Europ ia Este simbolo no produlo ou na embalagem indica que o produlo n o pode ser descartado junto o lixo dom stico No entanto sua responsabilidade levar os equipamentos serem descartados a um ponto de coleta designado para a reci
252. re lit or blinking see the message on the device control panel Ensure power cord and other cables are working and are firmly connected to the device All packing tapes and materials are removed from the device Troubleshoot installation issues 121 7 Duplexer is locked into place Paper is loaded correctly in the tray and is not jammed in the device All latches and covers are closed Software installation suggestions Verify installation preliminaries Make sure to use the HP software CD that contains the correct installation software for your operating system Before installing software make sure that all other programs are closed If the computer does not recognize the path to the CD drive that you type make sure that you are specifying the correct drive letter If the computer cannot recognize the HP software CD in the CD drive inspect the HP software CD for damage You can download the device driver from the HP Web site www hp com support Check or perform the following Make sure the computer meets the system requirements Before installing software on a Windows computer ensure all other programs are closed If the computer does not recognize the path to the CD drive that you typed ensure you are specifying the correct drive letter If the computer cannot recognize the HP software CD in the CD drive inspect the CD for damage You can download the device driver from the HP Web site www hp com
253. ready have in your home or office 2 Turn on the Auto Answer setting 3 Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number NOTE default the device is set to answer all ring patterns If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number the device might answer both voice calls and fax calls or it might not answer at all 4 Optional Change the Rings to Answer setting to the lowest setting two rings 5 Runa fax test The device automatically answers incoming calls that have the ring pattern you selected Distinctive Ring setting after the number of rings you selected Rings to Answer setting The device begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the device with optional equipment contact your local service provider or vendor for further assistance Case E Shared voice fax line If you receive both voice calls and fax calls at the same phone number and you have no other office equipment or voice mail on this phone line set up the device as described in this section Back view of the device ae E rr gt 7 P AA i 180 Additional fax setup 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1 LINE port You might need to connect the supplie
254. ress OK Press right arrow fi until Auto Fax Resize appears and then press OK Press right arrow fi to select Off or On Press OK omes Block junk fax numbers If you subscribe to a caller ID service through your phone provider you can block specific fax numbers so the device does not print faxes received from those numbers When an incoming fax call is received the device compares the number to the list of junk fax numbers to determine if the call should be blocked If the number matches a number in the blocked fax numbers list the fax is not printed The maximum number of fax numbers you can block varies by model NOTE This feature is not supported in all countries regions If it is not supported in your country region Junk Fax Blocker does not appear in the Fax Settings menu NOTE If no phone numbers are added in the Caller ID list it is assumed that the user has not signed up for the Caller ID service with the phone company Add numbers to the junk fax list Remove numbers from the junk fax list Print a Junk Fax Report Receive a fax 47 Chapter 5 48 Fax Add numbers to the junk fax list You can block specific numbers by adding them to the junk fax list To manually enter a number to block 1 Press Setup Press right arrow to select Fax Settings and then press OK Press right arrow li to select Junk Fax Blocker and then press OK Press right arrow to select Add and then pres
255. ridges Solution 8 Align the ink cartridges Solution 9 Replace the problem ink cartridge e Solution 10 Service the product 1 Use genuine HP cartridges HP recommends that you use genuine HP cartridges Genuine HP cartridges are designed and tested with HP printers to help you easily produce great results time after time HP cannot guarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP ink supply will not be covered under warranty HP recommends that you make sure that you are using genuine HP cartridges before continuing 2 Check the paper If you see vertical streaks on your printed documents the paper or print media might not have been handled or stored properly Do not replace cartridges to fix vertical streaks Poor print quality and unexpected printouts 77 7 Solution Solution 78 The images below show the difference between vertical and horizontal streaking Horizontal Streaks Vertical streaks e Sup 9 NOTE Streaks on a copied document commonly appear when the scanner glass or the plastic strip in the automatic document feeder ADF is dirty For information about cleaning the scanner glass and plastic strip in the ADF see Clean the scanner glass and To clean the plastic strip inside the automatic document feeder respectively Use paper or o
256. ries regions with a parallel type phone system Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland 174 Additional fax setup Countries regions with a parallel type phone system continued Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have serial or parallel check with your telephone company This section contains the following topics Choose the correct fax setup for your home or office Case A Separate fax line no voice calls received Case B Set up the device with DSL Case C Set up the device with a PBX phone system or an ISDN line Case D Fax with a distinctive ring service on the same line Case E Shared voice fax line Case F Shared voice fax line with voice mail Case G Fax line shared with computer modem no voice calls received Case H Shared voice fax line with computer modem Case Shared voice fax line with answering machine Case J Shared voice fax line with computer modem and answering machine Case K Shared voice fax line with computer dial up modem and voice mail Choose the correct fax setup for your home or office To fax successfully you need to know what types of equipment and services if any share the same phone line with the device This is
257. rily unavailable The device scans the originals into memory and sends them once it is able to connect to the receiving fax machine After the device scans the pages into memory you can immediately remove the originals from the document feeder tray 29 Ef NOTE You can only send a black and white fax from memory To send a fax from memory 1 Load your originals For additional information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 225 E NOTE The ADF is available for some models only 2 Press the left arrow si or right arrow i to select Fax B amp W or Fax Color and then press OK 3 Enter the fax number by using the keypad press Speed Dial to select a speed dial or press Redial Pause to redial the last number dialed 4 Press right arrow until Fax Method appears and then press OK Press right arrow i until Scan amp Fax appears and then press OK 6 Press Start The device scans the originals into memory and sends the fax when the receiving fax machine is available e Schedule a fax to send later You can schedule a black and white fax to be sent within the next 24 hours This enables you to send a black and white fax late in the evening when phone lines are not as busy or phone rates are lower for example The device automatically sends your fax at the specified time You can only schedule one fax to be sent at a time You can
258. rint to begin printing Two sided printing duplexing With certain types of paper you can print on both sides of a sheet of paper called two sided printing or duplex printing 32 Print Perform two sided printing Windows Perform two sided printing Mac OS X Perform two sided printing Windows 1 ON Load paper in the tray For more information see Load media and Guidelines for two sided duplex printing On the File menu in your software application click Print Select the Two sided Duplex Printing option in the Printing Shortcuts list Click OK and then click Print or OK to begin printing Follow any onscreen instructions Perform two sided printing Mac OS X 1 Load paper in the tray For more information see Load media and Guidelines for two sided duplex printing From the File menu in your software application choose Print Make sure the product you want to use is selected Choose Paper Handling from the pop up menu and then choose Odd numbered pages or Odd only Change any other settings and then click Print After the odd numbered pages have printed rotate the printed pages 180 degrees and reload them in the tray NOTE Make sure the freshly printed text is face up From the File menu choose Print Choose Paper Handling from the pop up menu and then choose Even numbered pages or Even only Click Print to begin printing Two sided
259. rinter status on your computer The firewall might be preventing your HP device from notifying computers on your network where it can be found If the HP software cannot find the HP device during installation and you know the HP device is on the network or you have already successfully installed HP software and experience problems try the following 1 If you are using a computer running Windows in the firewall configuration utility look for an option to trust computers on the local subnet sometimes called the scope or zone By trusting all computers on the local subnet computers and devices in your home or office can communicate with each other while still being protected from the internet This is the easiest approach to use 2 If you do not have the option to trust computers on the local subnet add incoming UDP port 427 to your firewall s list of allowed ports NOTE Not all firewalls require you to differentiate between incoming and outgoing ports but some do Another common problem is that HP software is not set as a trusted software by your firewall to access the network This can happen if you answered block to any firewall dialog boxes that appeared when you installed the HP software If this occurs and if you are using a computer running Windows check that the following programs are in your firewall s list of trusted applications add any that are missing hpqkygrp exe located in C program files HP digita
260. roduct settings You use the control panel to change the product s mode and settings print reports or get help for the product xx TIP If the product is connected to a computer you can also change the product settings using software tools available on your computer such as the Toolbox Windows the HP Utility Mac OS X or the embedded Web server EWS For more information about these tools see Device management tools This section contains the following topics Select the mode Change product settings Select the mode 1 2obc 34 4 ghi 5jkl 6mno 7pars B tuv Qwxyz The mode indicator arrow on the control panel shows the mode currently selected for the product BT NOTE After selecting a mode and changing settings press Ce Start button to start the job Use the product control panel 13 Chapter 1 To select a different mode Press left arrow sil or right arrow to select the desired mode and then press OK To change settings for a mode 1 After selecting a mode press the arrow buttons to scroll through the available settings available and then press OK to select the setting you want to change 2 Press the arrow buttons to change the settings and then press OK NOTE Use the left arrow ij button or button when you want to delete an incorrect entry on the display Change product settings To change the product settings or print reports u
261. s Order printing supplies online Supplies Order printing supplies online For a list of HP cartridge numbers that work with your printer see Supported ink cartridges Cartridge information and links to online shopping also appear on ink alert messages You can order printing supplies online using the following tools Supplies This section contains the following topics 172 NOTE For more information about opening and using these HP software tools see Device management tools HP Solution Center Windows From HP Solution Center click the Shopping icon and then select Shop Online to order supplies or Print My Shopping List to create a printable shopping list HP Solution Center uploads with your permission printer information including model number serial number and estimated ink levels The HP supplies that work in your printer are pre selected You can change quantities add or remove items and then print the list or purchase online at the HP Store or other online retailers options differ by country region HP Toolbox Windows On the Estimated Ink Level tab click Shop Online HP Utility Mac OS X On the toolbar click the Supplies icon HP SureSupply Web site In a standard Web browser go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then the supplies you need Embedded Web server EWS From the EWS click Order Supplies Click Send
262. s To set the dial type 1 Press Setup 2 Press right arrow i to select Basic Settings and then press OK 3 Press right arrow f to select Tone or Pulse and then press 4 Press right arrow i to select the appropriate option and then press OK Set the redial options If the device was unable to send a fax because the receiving fax machine did not answer or was busy the device attempts to redial based on the settings for the busy redial and no answer redial options Use the following procedure to turn the options on or off Busy redial If this option is turned on the device redials automatically if it receives a busy signal The factory set default for this option is ON No answer redial If this option is turned on the device redials automatically if the receiving fax machine does not answer The factory set default for this option is OFF To set the redial options 1 Press Setup 2 Press right arrow i to select Fax Settings and then press OK 3 Press right arrow to select Redial Options and then press OK 4 Press right arrow to select the appropriate Busy Redial or No Answer Redial options and then press OK Set the fax speed You can set the fax speed used to communicate between your device and other fax machines when sending and receiving faxes Change fax settings 53 5 If you use one of the following setting the fax speed to a slower speed might be required An I
263. s To print a Junk Fax Report 1 Press the amp Setup button 2 Select Print Report select Junk Fax Report and then press OK Receive faxes to your computer Fax to and Fax to Mac Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer With Fax to PC and Fax to Mac you can store digital copies of your faxes easily and also eliminate the hassle of dealing with bulky paper files Received faxes are saved as TIFF Tagged Image File Format Once the fax is received you get an on screen notification with a link to the folder where the fax is saved The files are named in the following method XXXX YYYYYYYY ZZZZZZ tif where X is the sender s information Y is the date and Z is the time that the fax was received NOTE Fax to PC and Fax to Mac are available for receiving black and white faxes only Color faxes are printed instead of being saved to the computer This section contains the following topics Faxto PC and Fax to Mac requirements Activate Fax to PC and Fax to Mac Modify Fax to PC or Fax to Mac settings Turn off Fax to PC or Fax to Mac Fax to PC and Fax to Mac requirements The administrator computer the computer that activated the Fax to PC or Fax to Mac feature must be on at all times Only one computer can act as the Fax to PC or Fax to Mac administrator computer The destination folder s computer or server must be on at all t
264. s OK To select a fax number to block from the caller ID list select Select no or To manually enter a fax number to block select Enter no 6 After entering a fax number to block press OK Make sure you enter the fax number as it appears on the control panel display and not the fax number that appears on the fax header of the received fax as these numbers can be different 7 When the Enter Another prompt appears do one of the following Ifyou want to add another number to the list of junk fax numbers press Yes and then repeat step 5 for each number you want to block If you are done press No o RON Remove numbers from the junk fax list If you no longer want to block a fax number you can remove a number from your junk fax list To remove numbers from the list of junk fax numbers 1 Press Setup Press Fax Settings and then press OK Press Junk Fax Blocker and then press OK Press Delete and then press OK Press the right arrow button to scroll through the numbers you have blocked When the number you want to remove appears press OK to select it 6 When the Delete Another prompt appears do one of the following If you want to remove another number from the list of junk fax numbers press Yes and then repeat step 5 for each number you no longer want to block If you are done press No p Print a Junk Fax Report Use the following procedure to print a list of blocked junk fax number
265. s become jammed in the automatic document feeder ADF 212 Errors Windows Before you try to clear the jam check the following Make sure that you have loaded paper that meets specifications and that is not wrinkled folded or damaged For more information see Media specifications Make sure that the product is clean For more information see Maintain the device Make sure that the ADF is loaded correctly and is not too full For more information see Load an original in the automatic document feeder ADF EA NOTE Do not load photos the ADF this might cause damage to your photos For instructions on clearing jams as well as more information about how to avoid jams see Clear ams The printer is out of paper The default tray is empty Load more paper and then press OK For more information see Load media Printer Offline The product is currently offline While offline the product cannot be used To change the product s status complete the following steps 1 Click Start point to Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers If the printers listed in the dialog box are not being displayed in Details view click the View menu and then click Details If the product is Offline right click the product and click Use Printer Online Try using the product again Printer Paused The product is currently paused Whil
266. s button HP Officejet 4500 Wireless Turns the 802 11 wireless feature on or off The button is lit when the wireless feature is on Keypad Enters values Attention light Indicates an error condition Back button Reverts back to its previous setting or upper level menu Left arrow button Navigates forward through settings in the menus OK button Selects the current menu or setting Right arrow button Navigates in reverse through settings in the menus e w n Setup Presents the Setup menu for generating reports and other maintenance settings for accessing the Help menu The topic that you select from the Help menu opens a help window on your computer screen 12 Get started continued Label Name and Description 9 Start Initiates a copy fax or scan job Pressing Start processes the job according to the function selected 10 Cancel Stops a job exits a menu or exits settings 11 Scan function indicator 12 Copy Color function indicator 13 Copy B amp W function indicator 14 Fax Color function indicator 15 Fax B amp W function indicator 16 Power Turns the device on or off The Power button is lit when the device is on The light blinks while performing a job When the device is turned off a minimal amount of power is still supplied To completely disconnect the power supply turn the device off and then unplug the power cord Change p
267. s causing the problem Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Make sure you have correctly connected the device to the telephone wall jack Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the device directly to the telephone wall jack If your telephone system is not using a standard dial tone such as some PBX systems this might cause the test to fail This will not cause a problem sending or receiving faxes Try sending or receiving a test fax Check to make sure the country region setting is set appropriately for your country region If the country region setting is not set or is set incorrectly the test might fail and you might have problems sending and receiving faxes Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a
268. s for your operating system NOTE To set print settings for all print jobs make the changes in the printer driver For more information about the features of the Windows printer driver see the online help for the driver For more information about printing from a specific application see the documentation that came with the application Print brochures Windows Print brochures Mac OS X Print brochures Windows 1 2 3 4 Load paper in the tray For more information see Load media On the File menu in your software application click Print Select the product you want to print to If you need to change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Select Brochure Printing Borderless in the Printing Shortcuts list The default settings are displayed Change any other print settings x TIP You can change more options for the print job by using the features available on the other tabs in the dialog box Click Print to begin printing Print brochures Mac OS X 1 2 3 26 Print Load paper in the tray For more information see Load media From the File menu in your software application choose Print Make sure the product you want to use is selected Choose Paper Type Quality from the pop up menu and then choose the following set
269. s on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter If your computer has two phone ports set up the device as described below Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Parallel splitter 4 Computer with modem 5 Telephone To set up the device on the same phone line as a computer with two phone ports 1 2 Remove the white plug from the port labeled 2 EXT on the back of the device Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the device Connect a phone to the OUT port on the back of your computer dial up modem 194 Additional fax setup 4 Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall ja
270. s reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of the project nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission Third party licenses 163 Appendix THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLI GENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ZLIB zl
271. s the amp Setup button 2 Press right arrow l to select Print Report and then press Use reports 55 Chapter 5 3 Press right arrow to select Fax Confirmation and then press OK 4 Press right arrow to select one of the following and then press OK Off Does not print a fax confirmation report when you send and receive faxes successfully This is the default setting On Fax Send Prints a fax confirmation report for every fax you send On Fax Receive Send amp Receive Prints a fax confirmation report for every fax you receive Prints a fax confirmation report for every fax you send and receive To include an image of the fax on the report Press the amp Setup button Select Print Report and then select Fax Confirmation Select either On Fax Send or Send amp Receive and then press OK Select Image on Fax Send Report Select On and then press OK 1 cm BON Print fax error reports You can configure the device so that it automatically prints a report when there is an error during transmission or reception To set the device to print fax error reports automatically 1 2 3 4 Press Setup Press right arrow lie to select Print Report and then press OK Press right arrow to select Fax Error and then press OK Press right arrow to select one of the following and then press OK Send amp Receive Prints whenever a fax error occurs This is the default setti
272. s to encode data If your network uses WEP you must know the WEP key s it uses o WPA uses the Temporal Key Integrity Protocol TKIP for encryption and employs 802 1X authentication with one of the standard Extensible Authentication Protocol EAP types available today o WPA2 provides a new encryption scheme the Advanced Encryption Standard AES AES is defined in counter cipher block chaining mode CCM and supports the Independent Basic Service Set IBSS to enable security between client workstations operating in ad hoc mode To set up wireless communication using the device control panel with wireless setup wizard The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to your device 225 ET NOTE To use this method you must have a wireless network set up and running 1 Setup the device hardware see the getting started guide or the setup poster that came with your device On the device control panel press the Setup button Press an arrow button to move to Wireless Menu and then press OK Press an arrow button to move to Setup Wizard and then press OK Follow the display instructions to complete the setup apron Network setup some models only NOTE If you cannot find the network name SSID WPA key or WEP passphrase contact your network administrator or the person who set up the wireless network To set up wireless communication using the installer
273. s within this range Use HP media for optimum performance and efficiency Solve copy problems If the following topics do not help see HP support for information about HP support No copy came out Copies are blank Documents are missing or faded 92 Solve a problem Size is reduced Copy quality is poor Copy defects are apparent The device prints half a page then ejects the paper Paper mismatch No copy came out Check the power Make sure that the power cord is securely connected and the device turned on Check the status of the device device might be busy with another job Check the control panel display for information about the status of jobs Wait for any job that is processing to finish device might be jammed Check for jams See Clear paper jams Check the trays Make sure that media is loaded See Load media for more information Copies are blank Check the media The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough See Media specifications for more information Check the settings The contrast setting might be set too light Use the Copy button on the device control panel to create darker copies Check the trays Ifthe product has an automatic document feeder ADF and you are copying from the ADF make sure that the originals have been loaded correctly For more information see Load an original in the automatic documen
274. se the options available in the Setup menu 1 Press the a Setup button 2 Press the arrow buttons to scroll through the menus 3 Press OK to select menus or options 225 Ef NOTE Use the left arrow ij Dutton or button when you want to delete an incorrect entry on the display Types of messages While using the product messages will appear on the control panel display These messages provide information about the product s activity While some types of messages just provide information about the product s status other types of messages might require that you take the appropriate action often specified in the message itself before the product can continue functioning Status messages Status messages reflect the current state of the device They inform you of normal operation and require no action to clear them They change as the state of the device changes Whenever the device is ready not busy and has no pending warning messages the status message READY appears if the device is turned on Warning messages Warning messages inform you of events that require your attention but they do not preventthe device from operating An example of a warning message is a low ink warning These messages appear until you resolve the condition Error messages Error messages communicate that some action must be performed such as adding media or clearing a media jam These messages are usually accompanied by a blinking red A
275. spect the ink cartridge contacts for ink and debris buildup Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it Hold the ink cartridge by its sides Clean only the copper colored contacts Allow the ink cartridges to dry for approximately ten minutes 1 Copper colored contacts 2 Ink nozzles do not clean Slide the ink cartridge back into the slot Push the ink cartridge forward until it clicks into place Repeat if necessary for the other ink cartridge Gently close the ink cartridge door and plug the power cord into the back ofthe device Clean the area around the ink nozzles If the device is used in a dusty environment a small amount of debris might accumulate inside the device This debris can include dust hair carpet or clothing fibers When debris gets on the ink cartridges it can cause ink streaks and smudges on printed pages Ink streaking can be corrected by cleaning around the ink nozzles as described here Clean the area around the ink nozzles 89 Chapter 7 NOTE Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the ink cartridges by using the device control panel or the software you installed with the HP All in One Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that wi
276. starif aa LII Belgi 32 078 600 019 eee Peak Hours 0 055 p m M xico Ciudad de M xico 55 5258 9922 Low Hours 0 27 p m M xico 01 800 472 68368 Belgique 32 078 600 020 Maroc 0801 005 010 Peak Hours 0 055 m Low Hours Nederland 31 0900 2020 165 0 27 m Brasil Sao Paulo 55 11 4004 7751 0 10 Min New Zealand 0800 441 147 Brasil 0 800 709 7751 Niger D1T2712390 Canada 1 800 474 6836 1 800 np Nigeria 01 invent Norge 47 815 62 070 Central America amp The www hp com la soporte dO POOR Der min Caribbean Fra mobiltelefon gjelder Chile 800 360 999 mobiltelefontakster 1068687980 24791773 EI 800 810 3888 Panam 1 800 711 2884 Colombia Bogot 571 606 9191 Paraguay 009 800 54 1 0006 Colombia 01 8000 51 4746 8368 Peu 0 800 10111 Costa Rica 0 800 011 1046 ES 2 867 3551 Cesk republika 810 222 222 olska 22 583 49 79 1 53 CZN min oszt polaczenia z tel stacjonarnego jak za 1 impuls wg Danmark 45 70 202 845 taryfy operatora z tel Opkald 0 145 kr pr min kom rkowego wg taryfy operatora Pr min man lgr 08 00 19 30 0 25 Portugal 351 808 201 492 Pr min vrige tidspunkter 0 125 Custo 8 c ntimos no primeiro minuto e 3 c ntimos rest
277. status MAC address and IP address If the device is connected to a network the test page displays details about the network settings A Device control panel Press Setup select Print Report select Wireless Test and then press OK Reset wireless settings Reset network configuration settings If the device is still unable to communicate with the network reset the device s network settings Press Setup Press an arrow button to move to Network and then press OK Press an arrow button to move to Reset Wireless and then press OK Print the wireless configuration page and verify that the network settings have been reset For more information see Understand the network configuration page some models only By default the network name SSID is hpsetup and the communication mode is ad hoc Change the connection method If you have installed the software and connected your HP device using a USB or Ethernet cable you can change to a wireless connection any time you want Change from a USB connection to a wireless connection Windows 1 Select Start Programs HP select your device and then select Change Connection Method 2 Press Add a Device 3 Follow the onscreen instructions and remove the USB cable when prompted Change from a USB connection to a wireless connection Mac OS X 1 Click the HP Device Manager icon on the Dock or in the Hewlett Packard folder in the Applications folder 2 From the Informati
278. sted on the status report For more information see Understand the network configuration page some models only After opening the embedded Web server you can bookmark it so that you can return to it quickly Windows taskbar Right click the HP Digital Imaging Monitor icon point to the device you wish to view and then click Network Settings EWS Windows Vista In the Network list of devices right click the device icon and then select View device webpage 208 Device management tools F Errors Windows This list represents some of the errors you might see on your computer screen Windows and how to fix the errors Fax Memory Full Device Disconnected Ink Alert Cartridge Problem Paper Mismatch The cartridge cradle cannot move Paper Jam Paper Jam The printer is out of paper Printer Offline e Printer Paused Document failed to print General printer error Align cartridge Fax Memory Full If Backup Fax Reception or HP Digital Fax Fax to PC or Fax to Mac is enabled and the product has a problem such as a paper jam the product saves incoming faxes to memory until the problem is resolved However the product s memory might fill up with faxes that have not been printed yet or transferred to the computer To solve this problem resolve any problems with the product For more information see Solve fax problems Device Disconnected The computer cannot communica
279. still does not work there might be a problem with your network configuration or router Contact the person who set up your network or the router manufacturer for help Add hardware addresses to a wireless access point WAP MAC filtering is a security feature in which a wireless access point WAP is configured with a list of MAC addresses also called hardware addresses of devices that are allowed to gain access to the network through the WAP If the WAP does not have the hardware address of a device attempting to access the network the WAP denies the Solve wireless problems some models only 117 7 device access to the network If the WAP filters MAC addresses then the device s address must be added to the WAP s list of accepted MAC addresses Print the network configuration page For more information see Understand the network configuration page some models only Open the WAP s configuration utility and add the device s hardware address to the list of accepted MAC addresses Configure your firewall to work with HP devices A personal firewall which is security software running on your computer can block network communication between your HP device and your computer If you are having problems such as Printer not found when installing HP software Unable to print print job stuck in queue or printer goes offline Scan communication errors or scanner busy messages Unable to see p
280. t C 2005 2007 Olivier Gay lt olivier gay a3 epfl ch gt All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of the project nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCI DENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
281. t Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature Release 3 Microsoft Windows 2003 Small Business Server Terminal Services Microsoft Windows Server 2008 Terminal Services Compatible network protocols TCP IP Network management HP Web Jetadmin plug ins Embedded Web server Features Ability to remotely configure and manage network devices Embedded Web server specifications some models only Requirements Med A TCP IP based network IPX SPX based networks are not supported A Web browser either Microsoft Internet Explorer 6 0 or higher Opera 8 0 or higher Mozilla Firefox 1 0 or higher or Safari 1 2 or higher A network connection you cannot use the embedded Web server connected directly to a computer with a USB cable An Internet connection required for some features EA NOTE You can open the embedded Web server without being connected to the Internet However some features will not be available It must be on the same side of a firewall as the device ia specifications Use the Understand supported sizes and Understand supported media types and weights tables to determine the correct media to use with your device and determine what features will work with your media See the Set minimum margins section for information about the printing margins used by the product see the Guidelines for two sided duplex printing section for guidelines that should be followed when printing o
282. t feeder ADF Documents are missing or faded Check the media The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough See Media specifications for more information Check the settings The quality setting of Fast which produces draft quality copies might be responsible for the missing or faded documents Change to the Normal or Best setting Check the original accuracy of the copy depends on the quality and size of the original Use the Copy menu to adjust the brightness of the copy If the original is too light the copy might not be able to compensate even if you adjust the contrast Colored backgrounds might cause images in the foreground to blend into the background or the background might appear in a different shade o f you are copying a borderless original load the original on the scanner glass not the ADF For more information see Load an original on the scanner glass Solve copy problems 93 7 Size is reduced The reduce enlarge or other copy feature might have been set from the device control panel to reduce the scanned image Check the settings for the copy job to make sure that they are for normal size The HP software settings might be set to reduce the scanned image Change the settings if needed See the onscreen Help for the HP software for more information Copy quality is poor Take steps to improve the c
283. t pattern 84 Solve a problem The lines are jagged Self Test Report Follow these steps to print and then evaluate a Diagnostic report 1 Load regular white letter size or A4 paper 2 On the product control panel press amp Setup select Print Report select Self Test and then press OK LT Self Test Report HP Officejet 4500 G510n z Serial CNSSVP149B052 Service ID 19105 Language 1 Country Region 15 Device 8 1 Vertical Cartridgeto Cartridge Alignment Setting 24 Horizontal Cartidge to Cartiidge Alignment Setting 42 Black Bidirectional Printing Alignment Setting 3 18 18 Color Bidirectional Printing Alignment Setting 0 27 27 Color Cartridge Test Patterns 1 Black Cartridge Test Patterns 0 CYAN MAGENTA YELLOW VIOLET GREEN RED Total Page Count 1029 System Events sequence number id repetitions bufer most cecent fex int qo 0000000056 0000059552 02 FROM 0009000055 0000059556 01 FROM NVM 0000000053 0000059551 02 FROM Poor print quality and unexpected printouts 85 Chapter 7 To evaluate the Diagnostic Page 1 Lookatthe color bars in the middle of the page There should be three color bars and a black bar All the bars should have sharp edges They should be solid not streaked with white or other colors They should be uniform in color throughout Example of Good Bars all bars are solid sharp edged and uniformly colored the printer is operati
284. t to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONIN FRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLD ERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 166 Technical information OpenSSL Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL This library is free for commercial and non commercial use as long as the following conditions are aheared to The following conditions apply to all code found in this distribution be it the RC4 RSA lhash DES etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tjh cryptsoft com Copyright remains Eric Young s and as such any Copyright notices in the code are not to be removed If this package is used in a product Eric Young should be given attributio
285. tacts Clean the ink cartridge contacts only if you get repeated messages on the display Before cleaning the ink cartridge contacts remove the ink cartridge and verify that nothing is covering the ink cartridge contacts then reinstall the ink cartridge If you continue to get messages to check the ink cartridges clean the ink cartridge contacts Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers XK TIP Coffee filters are lint free and work well for cleaning ink cartridges Distilled filtered or bottled water tap water might contain contaminants that can damage the ink cartridges A CAUTION Do not use platen cleaners or alcohol to clean the ink cartridge contacts These can damage the ink cartridge or the HP All in One 88 Solve a problem To clean the ink cartridge contacts 1 9 10 Turn on the device and open the ink cartridge door The print carriage moves to the far right side of the device Wait until the print carriage is idle and silent and then unplug the power cord from the back of the device NOTE Depending how long the HP All in One is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in Lightly press down on the ink cartridge to release it and then pull it toward you out of the slot In
286. te topic in this section for solutions to try This section contains the following topics The Fax Hardware Test failed The Fax Connected to Active Telephone Wall Jack test failed The Phone Cord Connected to Correct Port on Fax test failed The Using Correct Type of Phone Cord with Fax test failed Solve fax problems 99 7 The Dial Tone Detection test failed The Fax Line Condition test failed The Fax Hardware Test failed Solution Turn off the device by using the Power button located on the device control panel and then unplug the power cord from the back of the device After a few seconds plug the power cord in again and then turn the power on Run the test again If the test fails again continue reviewing the troubleshooting information in this section Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem If you are running the test from the Fax Setup Wizard Windows or HP Setup Assitant Mac OS X make sure the device is not busy completing another task such as receiving a fax or making a copy Check the display for a message indicating that the device is busy If itis busy wait until it is finished and in the idle state before running the test Make sure you use the phone cord that came with the device If you do not use the supplied phone cord to connect from the telephone wall jack to the device you
287. te with the product because one of the following events has occurred The product has been turned off The cable connecting the product such as a USB cable or a network Ethernet cable has been disconnected Ifthe product is connected to a wireless network the wireless connection has been broken To solve this problem try the following solutions Make sure the product is turned on and that the 5 Power light is on Make sure the power cord and other cables are working and are firmly connected to the product Make sure the power cord is connected firmly to a functioning alternating current AC power outlet Ifthe productis connected to a network make sure the network is functioning properly For more information see Solve wired Ethernet network problems some models only Ifthe product is connected to a wireless network make sure the wireless network is functioning properly For more information see Solve wireless problems some models only Ink Alert The ink cartridge identified in the message is low on ink Errors Windows 209 Appendix F Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For information about replacing ink cartridges see Replace
288. ted by varying patterns of black dots which might result in a grainy image Print on special and custom sized paper If your application supports custom sized paper set the size in the application before printing the document If not set the size in the print driver You might need to reformat existing documents to print them correctly on custom sized paper Use only custom sized paper that is supported by the device For more information see Media specifications NOTE With certain types of paper you can print on both sides of a sheet of paper called two sided printing or duplex printing For more information see Two sided printing duplexing Follow the instructions for your operating system Print on special or custom sized paper Windows Print on special or custom sized paper Mac OS X Print on special or custom sized paper Windows 30 1 2 3 4 Print Load paper in the tray For more information see Load media On the File menu in your software application click Print Select the product you want to print to If you need to change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences If necessary set up the custom size in the printer driver a Onthe Features tab click Custom in the Size drop down list b Type a name for the n
289. tems 189 answering machine troubleshoot 110 answering machine set up parallel phone systems 188 auto answer 51 backup fax 44 blocking numbers 47 confirmation reports 55 deleting from memory 45 dial tone test failed 103 dial type setting 53 distinctive ringing setup parallel phone systems 179 distinctive ringing change pattern 52 DSL set up parallel phone systems 178 error correction mode 42 error reports 56 error correction mode 52 Fax to Mac 49 Fax to PC 49 forwarding 46 header 51 Internet Protocol over 54 ISDN line set up parallel phone systems 179 line condition test failed 104 log clear 57 log print 56 manual receive 43 modem and answering machine shared with parallel phone systems 189 modem and voice line shared with parallel phone systems 185 modem and voice mail shared with parallel phone systems 193 modem shared with parallel phone systems 182 monitor dialing 40 42 paper size 46 parallel phone systems 174 PBX system set up parallel phone systems 179 phone cord connection test failed 101 phone cord too short 110 phone cord type test failed 102 poll to receive 45 print last transaction details 57 receive 43 receive troubleshoot 105 107 redial options 53 reduction 47 reports 55 reprint 45 rings to answer 51 schedule 41 send 38 send troubleshoot 105 107 109 separate line setup parallel phone systems 177 settings change 50 s
290. test fails review the report for more information on how to fix any problems found Additional fax setup D Network setup some models only You can manage network settings for the device through the device control panel as described in the next section Additional advanced settings are available in the embedded Web server a configuration and status tool you access from your Web browser using an existing network connection to the device For more information see Embedded Web server some models only This section contains the following topics e Change basic network settings Change advanced network settings Setup the device for wireless communication some models only Uninstall and reinstall the software Change basic network settings The control panel options enable you to set up and manage a wireless connection and to perform a variety of network management tasks This includes viewing the network settings restoring the network defaults turning the wireless radio on and off and changing the network settings This section contains the following topics View and print network settings e Turn the wireless radio on and off some models only View and print network settings You can display a summary of the network settings on the device control panel or the Network Toolbox You can print a more detailed network configuration page The network configuration page lists all of the important network
291. the phone line as you dial You can set the pace of your dialing and respond to prompts as you dial For more information see Send a fax using monitor dialing The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems To check this try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax machine might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems Solve fax problems 109 7 Fax tones are recorded my answering machine Solution When you have an answering machine on the same phone line you use for fax calls try connecting the answering machine directly to the device as described in Case I Shared voice fax line with answering machine If you do not connect the answering machine as recommended fax tones might be recorded on your answering machine Make sure the device is set to receive faxes automatically and that the Rings to Answer setting is correct The number of rings to answer for the device should be greater than the number of rings to answer for the answering machine If the answering machine and the device are set to the same number of rings to answer both devices answer the call and fax tones are recorded on the answering machine Set you
292. the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl coreGopenssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org Third party licenses 161 Appendix A THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS 15 AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLI GENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE
293. the number of rings before answering via the device control panel 1 Press Setup Press right arrow to select Fax Settings and then press OK Press right arrow to select Answer Options and then press OK Press right arrow fi to select Rings to Answer and then press OK Enter the appropriate number of rings by using the keypad or press left arrow or right arrow to change the number of rings 6 Press OK to accept the setting a RON Change the answer ring pattern for distinctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line When you subscribe to this service each number is assigned a different ring pattern You can set up the device to answer incoming calls that have a specific ring pattern If you connect the device to a line with distinctive ring have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls HP recommends that you request double or triple rings for a fax number When the device detects the specified ring pattern it answers the call and receives the fax If you do not have a distinctive ring service use the default ring pattern which is All Rings NOTE The HP fax cannot receive faxes when the main phone number is off the hook To change the answer ring pattern for distinctive ring via the device control panel 1 Verify that the device is set to answer fax calls au
294. ther a PBX or an ISDN converter terminal adaptor connect the device to the port that is designated for fax and phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible EA NOTE Some ISDN systems allow you to configure the ports for specific phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar If you are using a PBX phone system set the call waiting tone to off EA NOTE Many digital PBX systems include a call waiting tone that is set to on by default The call waiting tone will interfere with any fax transmission and you will not be able to send or receive faxes with the device Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call waiting tone If you are using a PBX phone system dial the number for an outside line before dialing the fax number Make sure you use the supplied cord to connect from the telephone wall jack to the device If you do not you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If the supplied phone cord is too short you can
295. ther print media that is appropriate for the print job and make sure that you handle and store it properly Load the paper print side down in the input tray Many papers have printing and nonprinting sides Make sure that the paper is not wrinkled or curled Load only clean wrinkle free paper into the product Plain paper is fine for text documents For photos HP Advanced Photo paper is the best choice Try using a different paper Paper that does not accept ink well is also prone to print defects HP ink and paper are designed to work together Store photo paper in its original packaging and inside a resealable plastic bag Store the paper on a flat surface and in a cool dry place Load photo paper only when you are ready to print and then put the unused paper back in the packaging For more information about selecting paper see Select print media For more information about loading paper see Load media After trying the preceding guidelines try printing again If the issue persists continue to the next solution 3 Wait a short period of time if possible A short period of printer inactivity can clear up some problems If possible let the printer sit idle for 40 minutes and then try printing again If the issue persists continue to the next solution 4 Check the print settings Follow these steps to check the print settings to make sure that they are appropriate for your print job Solve a problem
296. tings Paper Type the appropriate brochure paper type Quality Normal or Best NOTE Click the blue disclosure triangle next to the Printer selection to access these options Select any other print settings that you want and then click Print to begin printing Print on envelopes When choosing envelopes avoid envelopes that have a very slick finish self stick adhesives clasps or windows Also avoid envelopes with thick irregular or curled edges or areas that are wrinkled torn or otherwise damaged Make sure the envelopes you load in the product are tightly constructed and that the folds are sharply creased NOTE For more information about printing on envelopes see the documentation available with the software program you are using Follow the instructions for your operating system Print on envelopes Windows Print on envelopes Mac OS X Print on envelopes Windows 1 2 3 4 e T Load paper in the tray For more information see Load media On the File menu in your software application click Print Select the product you want to print to If you need to change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences On the Features tab change the orientation to Landscape In the Basic Options area from the Size drop down list
297. tomatically 2 Press Setup 3 Press right arrow to select Basic Settings and then press OK 4 Press right arrow li to select Ring Pattern and then press OK When the phone rings with the ring pattern assigned to your fax line the device answers the call and receives the fax Set the fax error correction mode 52 Fax Typically the device monitors the signals on the phone line while it is sending or receiving a fax If it detects an error signal during the transmission and the error correction setting is on the device can request that a portion of the fax be resent Turn off error correction only if you are having trouble sending or receiving a fax and you wantto accept the errors in the transmission Turning off the setting might be useful when you are trying to send a fax to another country region or receive a fax from another country region or if you are using a satellite phone connection To set the fax error correction mode 1 Press Setup 2 Press right arrow to select Fax Settings and then press OK 3 Press right arrow i to select Error Correction and then press OK 4 Press right arrow i to select On or Off and then press OK Set the dial type Use this procedure to set tone dialing or pulse dialing mode The factory set default is Tone Do not change the setting unless you know that your phone line cannot use tone dialing NOTE The pulse dialing option is not available in all countries region
298. tribu chaque Bas sur les r sultats de tests FCC Partie 68 le num ro REN de ce produit est This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution might be particularly important in rural areas A Note The REN Ringer Equivalence Number assigned to each terminal device EA provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface might consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The REN for this product is O OB based on FCC Part 68 test results 144 Technical information Notice to users in the European Economic Area Notice to users in the European Economic Area This product is designed to be connected to analog Switched Telecommunication Networks PSTN of
299. troubleshoot 76 D dark images troubleshoot copies 94 scans 98 Declaration of Conformity DOC 148 215 default settings copy 37 deleting faxes from memory 45 device control panel locating 10 network settings 197 scan from 34 send faxes 39 dial tone test failure 103 dial type setting 53 dial up modem shared with fax parallel phone systems 182 shared with fax and answering machine parallel phone sy anstems 189 shared with fax and voice line parallel phone systems 185 shared with fax and voice mail parallel phone systems 193 distinctive ringing change 52 parallel phone systems 179 DOC 148 dots or streaks troubleshoot copies 94 dots troubleshoot scan 99 driver warranty 129 DSL fax setup with parallel phone systems 178 duty cycle 131 E ECM See error correction mode edit text in OCR program 35 electrical specifications 139 embedded Web server about 207 opening 207 system requirements 133 troubleshoot cannot be opened 120 envelopes sizes supported 134 tray supporting 135 environmental specifications 139 216 environmental sustainability program 151 error correction mode 42 error messages device control panel 14 unable to activate TWAIN source 97 error reports fax 56 error correction mode fax 52 event log 124 EWS See embedded Web server F faded copies 93 faded stripes on copies troubleshoot 94 fax answer mode 51 answering machine and modem shared with parallel phone sys
300. ts of these electromagnetic fields Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink For more information see Device management tools and Handle the ink cartridges Placement of the text or graphics is wrong Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media and make sure the tray is not overloaded For more information see Load media Check the media size Content on a page might be cut off if the document size is larger than the media that you are using Make sure the media size selected in the printer driver match the size of media loaded in the tray Check the margin settings If the text or graphics are cut off at the edges of the page make sure the margin settings for the document do not exceed the printable area of your device For more information see Set minimum margins Check the page orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver For more information see Print Check the device location and length of USB cable High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the device away from the source of the 76 Solve a problem electromagnetic fields Also itis recommended that you use a USB cable that is
301. ttention light Take the appropriate action to continue printing 14 Get started If the error message shows an error code press the Power button to turn off the device and then turn it on again In most situations this action solves the problem If the message persists your device might need service For more information see Solve a problem Critical error messages Critical error messages inform you of a device failure Some of these messages can be cleared by pressing the Power button to turn off the device and then turning it on again If a critical error persists service is required For more information see Solve a problem Finding the device model number In addition to the model name that appears on the front of the device this device has a specific model number You can use this number to help determine which supplies or accessories are available for your product as well as when obtaining support The model number is printed on a label located inside the device near the ink cartridges area Select print media The device is designed to work well with most types of office media It is bestto test a variety of print media types before buying large quantities Use HP media for optimum print quality Visit the HP Web site at www hp com for more information about HP media HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents All papers with the ColorLok logo are independently t
302. turned off Solution To print color faxes make sure that the Incoming Fax Printing option in the device control panel is turned on 110 Solve a problem The computer cannot receive faxes Fax to PC and Fax to Mac Cause The HP Digital Imaging monitor is turned off Windows Solution Check the taskbar and ensure that the HP Digital Imaging monitor is turned on at all times Cause The computer selected to receive faxes is turned off Solution Make sure the computer selected to receive faxes is switched on at all times Cause Different computers are configured for setup and receiving faxes and one of them may be switched off Solution If the computer receiving faxes is different from the one used for setup both computers should be switched on at all times Cause Faxto PC or Fax to Mac is not activated or the computer is not configured to receive faxes Solution Activate Fax to PC or Fax to Mac and make sure the computer is configured to receive faxes Cause HP Digital Imaging Monitor is not operating properly Windows Solution Restart the HP Digital Imaging Monitor or restart the computer Solve wired Ethernet network problems some models only If you are unable to connect the product to your wired Ethernet network perform one or more of the following tasks NOTE After correcting any of the following run the installation program again General network troubleshooting N
303. uay 0004 054 177 Jamaica 1 800 711 2884 Venezuela Caracas 58 212 278 8666 0570 000511 Venezuela 0 800 474 68368 Vi t Nam 84 88234530 Solve a problem After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options General troubleshooting tips and resources 29 Ef NOTE Many of the steps below require HP software If you did not install the HP Software you can install it using the HP software CD included with the product or you can download the software from the HP support Web site www hp com support Try these when you begin troubleshooting a printing problem Fora paper jam see Clear paper jams For paper feed problems such as the paper skew and paper pick see Solve paper feed problems Power light is on and not blinking When the device is turned on for the first time it takes approximately 12 minutes to initialize it after the ink cartridges are installed Power cord and other cables are working and are firmly connected to the device Make sure the device is connected firmly to a functioning alternating current AC power outlet and is turned on For voltage requirements see Electrical requirements e Media is loaded correctly in
304. urity wireless communication 203 wireless settings 200 send faxes basic fax 38 manually 39 memory from 41 monitor dialing 40 42 schedule 41 troubleshoot 105 107 109 send scans for OCR 35 to a computer 34 troubleshoot 95 serial number 123 124 serial phone systems countries regions with 174 setup types 175 settings copy 36 network 197 speed fax 53 volume fax 54 setup answering machine parallel phone systems 188 answering machine and modem parallel phone Systems 189 computer modem parallel phone systems 182 computer modem and answering machine parallel phone Systems 189 computer modem and voice line parallel phone Systems 185 computer modem and voice mail parallel phone Systems 193 distinctive ringing 52 distinctive ringing parallel phone systems 179 DSL parallel phone Systems 178 fax scenarios 175 fax with parallel phone systems 174 ISDN line parallel phone Systems 179 PBX system parallel phone Systems 179 separate fax line parallel phone systems 177 shared phone line parallel phone systems 180 test fax 196 voice mail parallel phone Systems 181 voice mail and computer modem parallel phone Systems 193 Setup button 12 size scans troubleshoot 99 troubleshoot copy 94 skew troubleshoot copy 94 print 92 scan 98 slow print troubleshoot 75 software OCR 35 uninstall from Mac OS X 205 uninstall from Windows 204 warranty 129 Solution Center 206 sound pressure 139 spe
305. ver the network The default is Automatic 1 2 3 4 Press the Setup button Press the arrow keys until Network is highlighted then press OK Select Advanced Setup then select Link Speed Press the number next to the link speed that matches your network hardware 1 Automatic 2 10 Full 3 10 Half 4 100 Full 5 100 Half To View IP settings To view the IP address of the device Print the network configuration page For more information see Understand the network configuration page some models only Or open the Network Toolbox Windows click the Network Settings tab click the Wired or Wireless tab depending on the current connection and then click IP Settings To Change IP settings The default IP setting for the IP settings is Automatic which sets the IP settings automatically However if you are an advanced user you might want to manually change such as the IP address subnet mask or the default gateway A CAUTION Be careful when manually assigning an IP address If you enter an invalid IP Boc address during the installation your network components will not be able to connect with the device Press the Setup button Press the arrow keys until Network is highlighted and then press OK Select Advanced Setup select IP Settings and then select Manual IP Settings Press the number next to the IP setting 1 IP Address 2 Subnet Mask 3 Default Gateway Enter you
306. voltage specifications 139 volume fax sounds 54 wall jack test fax 100 warning messages 14 warranty 129 Web page print 28 Web sites accessibility information 3 9 customer support 70 environmental programs 151 order supplies and accessories 172 supply yield data sheet 131 wireless security 200 white bands or stripes troubleshoot copies 94 95 scans 98 Windows borderless 32 HP Solution Center 206 print brochures 26 Print photos 29 30 print settings 25 set up wireless communication 201 System requirements 132 Index two sided 33 uninstall software 204 wireless communication advanced wireless troubleshooting 113 basic wireless troubleshooting 112 Ethernet setup 201 radio turn off 197 reducing interference 203 regulatory information 145 security 203 set up 199 set up on Mac OS X 201 settings 199 turn off 202 wizard 200 wireless test report print 202 221 222 2010 Hewlett Packard Development Company L P www hp com support
307. wall jack 2 DSL or ADSL filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the device to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the device with DSL 1 Obtain a DSL filter from your DSL provider 2 Using the phone cord supplied in the box with the device connect one end to the open port on the DSL filter and then connect the other end to the port labeled 1 LINE on the back of the device ET NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office As only one phone cord is supplied you might need to obtain additional phone cords for this setup 178 Additional fax setup 3 Connect an additional phone cord from the DSL filter to the telephone wall jack 4 Runa fax test If you encounter problems setting up the device with optional equipment contact your local service provider or vendor for further assistance Case C Set up the device with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter terminal adapter make sure you do the following If you are using ei
308. ware Help for more information about changing the settings Solve fax problems This section contains fax setup troubleshooting information for the device If the device is not set up properly for faxing you might experience problems when sending faxes receiving faxes or both If you are having faxing problems you can print a fax test report to check the status of the device The test will fail if the device is not set up properly for faxing Perform this test after you have completed setting up the device for faxing For more information see Test fax setup If the test fails review the report for information on how to fix any problems found For more information see The fax test failed The fax test failed The display always shows Phone Off Hook The device is having problems sending and receiving faxes The device is having problems sending a manual fax The device cannot receive faxes but can send faxes The device cannot send faxes but can receive faxes Fax tones are recorded on my answering machine The phone cord that came with my device is not long enough Color faxes do not print The computer cannot receive faxes Fax to PC and Fax to Mac The fax test failed If you ran a fax test and the test failed review the report for basic information about the error For more detailed information check the report to see which part of the test failed and then review the appropria
309. wering machine and telephone to the product You can use standard phone cords for these connections 6 If your modem software is set to receive faxes to your computer automatically turn off that setting EA NOTE f you do not turn off the automatic fax reception setting in your modem software the HP product will not be able to receive faxes 7 Turn on the Auto Answer setting 8 Setyour answering machine to answer after a low number of rings 9 Change the Rings to Answer setting on the product to the maximum number of rings supported by the product The maximum number of rings varies by country region 10 Run a fax test When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The product monitors the call during this time listening for fax tones If incoming fax tones are detected the product will emit fax reception tones and receive the fax if there are no fax tones the product stops monitoring the line and your answering machine can record a voice message If you encounter problems setting up the device with optional equipment contact your local service provider or vendor for further assistance Set up faxing parallel phone systems 191 Appendix Shared voice fax line with computer DSL ADSL modem and answering machine 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL filter 4 Phone cord provided with the d
310. with TBR21 1998 except clause 4 7 1 DC characteristic which complies with ES 203 021 3 clause 4 7 1 4 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 5 The product was tested in a typical configuration Yik Hou Meng Product Regulations Manager Singapore Customer Assurance Business Printing Division 11 May 2010 Local contact for regulatory topics only EMEA Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany www hp com go certificates USA Hewlett Packard 3000 Hanover St Palo Alto 94304 U S A 650 857 1501 150 Technical information Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo glob
311. wlett Packard 3000 Hanover St Palo Alto 94304 U S A 650 857 1501 148 Technical information UJ DECLARATION OF CONFORMITY according to ISO IEC 17050 1 and EN 17050 1 invent Supplier s Name Hewlett Packard Company DoC SDGOB 0833 Rev 7 0 Suppliers Address 138 Depot Road 02 01 Singapore 109683 declares that the product Product Name and Model HP Officejet JA680 and J4624 HP Officejet 4500 Wireless series printer Regulatory Model Number SDGOB 0833 Product Options All Radio Module RSVLD 0608 Power adaptor 0957 2269 conforms to the following Product Specifications and Regulations SAFETY IEC 60950 1 2001 EN 60950 1 2001 A11 2004 EN 62311 2008 EMC CISPR 22 2005 EN55022 2006 Class B EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2006 EN 61000 3 3 1995 A1 2001 A2 2005 FCC CFR 47 Part 15 Class B ICES 003 Issue 4 Class EN301 489 1 V1 6 1 EN301 489 17 V1 2 1 Telecom TBR 21 1998 FCC Rules and Regulations 47CFR Part 68 TIA 968 A 1 A 2 A 3 A 4 A 5 Telecommunications Telephone Terminal Equipment CS 03 Part 1 Issue 9 Feb 2005 Supplementary Information 1 This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers 2 This product compli
312. wo sided printing or duplex printing For more information see Two sided printing duplexing Follow the instructions for your operating system Print a Web page Windows Print a Web page Mac OS X Print a Web page Windows 1 2 3 4 Load paper in the tray For more information see Load media On the File menu in your software application click Print Select the product you want to print to If your Web browser supports it select the items on the Web page that you want to include in the printout For example in Internet Explorer click the Options tab to select options such as As laid out on screen Only the selected frame and Print all linked documents Click Print or OK to begin printing Print a Web page Mac OS X 1 2 3 4 28 Print Load paper in the tray For more information see Load media From the File menu in your software application choose Print Make sure the product you want to use is selected Some Web browsers include special options for printing Web pages If available choose the option for your Web browser from the pop up menu in the Print dialog For more information see the documentation provided with your Web browser NOTE Click the blue disclosure triangle next to the Printer selection to access these options Select any other print settings that you want and then click Print to begin printing Print photos Do not leave unused photo paper in
313. z 32 bit x86 or 64 bit x64 processor 512 MB RAM 1 15 GB free hard disk space Microsoft Internet Explorer 7 0 Mac OS X v10 5 6 v10 6 256 MB memory 500 MB free hard disk space Quick Time 5 0 or later Mac OS X Adobe Acrobat Reader 5 0 or later Recommended requirements Microsoft Windows XP 32 bit Service Pack 1 Intel Pentium IIl or higher processor 512 MB RAM 850 MB free hard disk space Microsoft Internet Explorer 6 0 or later Microsoft Windows Vista 1 GHz 32 bit x86 or 64 bit x64 processor 1 GB RAM 1 2 GB free hard disk space Microsoft Internet Explorer 7 0 or later Mac OS X v10 5 6 v10 6 512 MB memory 500 MB free hard disk space Network protocol specifications Some models only Network operating system compatibility Windows XP 32 bit Professional and Home Editions Windows Vista 32 bit and 64 bit Ultimate Enterprise and Business Edition Windows 7 32 bit and 64 bit Mac OS X 10 5 6 10 6 Microsoft Windows 2000 Server Terminal Services with Citrix Metaframe XP with Feature Release 3 Microsoft Windows 2000 Server Terminal Services with Citrix Presentation Server 4 0 Microsoft Windows 2000 Server Terminal Services Microsoft Windows 2003 Server Terminal Services Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4 0 Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4 5 132 Technical information Microsof

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