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HP M375 User's Manual

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1. UPD installation modes Traditional mode e Use this mode if you are installing the driver from a CD for a single computer e When installed from the CD that comes with the product UPD operates like traditional printer drivers It operates with a specific product e Ifyou use this mode you must install UPD separately for each computer and for each product Dynamic mode e To use this mode download UPD from the Internet See www hp com go upd e Dynamic mode allows you to use a single driver installation so you can discover and print to HP products in any location e Use this mode if you are installing UPD for a workgroup 40 Chapter 3 Software for Windows ENWW Change print job settings for Windows Priority for print settings Changes to print settings are prioritized depending on where the changes are made Ey NOTE The names of commands and dialog boxes might vary depending on your software program Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here override settings changed anywhere else Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and usually do not override changes made in the Page Setup dialog box Printer Properties dialog box printer dr
2. e Make sure the telephone line and phone wall jack are active by plugging in a telephone and checking for a dial tone e Make sure that the telephone cord is plugged into the line port on the product e Check the phone line by running a fax test from the control panel e Ifthe error persists contact HP See www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 or the support flyer that came in the product box The Communication error message appears e Ask the sender to send the fax again or send at a later time when line conditions have improved e Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line e Try a different phone cord e Set the Fax Speed option to the Slow V 29 or Medium V 17 setting or disable the Fast V 34 setting a From the Home screen touch the Setup N button b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting e Turn off the Error Correction feature to prevent automatic error correction EY NOTE Turning off the Error Correction feature can reduce image quality a From the Home screen touch the Setup button b Open the Service menu c Open the Fax Service menu 222 Chapter 12 Fax ENWW d e Open the Error Correction menu Select the Off setting e Print the Fax Activity Log report
3. e _ If dots or streaks appear in only one of the groups replace the print cartridge that correlates with that group e If dots appear in more than one group print a cleaning page If this does not solve the problem determine if the dots are always the same color for example if magenta dots appear in all five color bands If the dots are all the same color replace that print cartridge e If streaks appear in multiple color bands contact HP A component other than the print cartridge is probably causing the problem Inspect the print cartridge for damage 1 Remove the print cartridge from the product and verify that the sealing tape has been removed 2 Check the memory chip for damage 98 Chapter 7 Print cartridges ENWW 3 Examine the surface of the green imaging drum on the bottom of the print cartridge CAUTION Do not touch the green roller imaging drum on the bottom of the cartridge Fingerprints on the imaging drum can cause print quality problems 4 Ifyou see any scratches fingerprints or other damage on the imaging drum replace the print cartridge 5 If the imaging drum does not appear to be damaged rock the print cartridge gently several times and reinstall it Print a few pages to see if the problem has resolved Repeating defects If defects repeat at any of the following intervals on the page a print cartridge might be damaged e 22mm e 27mm e 28mm e 75mm ENWW Solve problems with supplie
4. 1 2 ENWW Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Solve product connectivity problems 275 3 Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit 4 Ifthe problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product 1 Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page 2 Ifyou installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes 3 Ifyou installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address 4 Ifthe IP address is correct delete the product and then add it again The computer is unable to communicate with the product 1 Test network communication by pinging the network a Open a command line prompt on your computer For Windows click Start click Run and then type cmd b Type ping followed by the IP address for your product c If the window displays round trip times the network is working 2 Ifthe ping command failed verify that the network hubs are on and then verify that the networ
5. Select the product and then click the Properties or Preferences button Click the Paper Quality tab From the Paper type drop down list click the More option Expand the list of Type is options Expand the category of paper types that best describes your paper and then click the paper type that you are using Select the paper tray with Windows 1 2 ENWW On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab Select a tray from the Paper source drop down list Basic print tasks with Windows 115 Print on both sides duplex with Windows Print on both sides manually with Windows 1 On the File menu in the software program click Print sh Print Ctrl P a 2 Select the product and then click the Print tel Properties or Preferences button Printer re Status Idle Find printacas Type HP LaserJet CM1410 Series PCL 6 Where LPT1 E Print to File Comment E Manual duplex Page range Copies All Number of copies 1 ka Current page Selection Pages z 7 Collate Enter page numbers and or page ranges E separated by commas For example 1 3 5 12 Print what Document Iz Zoom P Print All pages in range ages Per sheet page z Scale to paper size No Scaling iz Options a Close 3 Click the Finishing tab Advanced Part
6. The wireless product loses communication when connected to a VPN The network does not appear in the wireless networks list The wireless network is not functioning Wireless connectivity checklist 278 The product and the wireless router are turned on and have power Also make sure the wireless radio in the product is turned on The service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless setup again With secured networks make sure the security information is correct If the security information is incorrect run the wireless setup again If the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over a wireless connection The encryption method AES or TKIP is the same for the product as it is for the wireless access point on networks using WPA security The product is within the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles walls or support columns containing metal or concrete do not separate the product and wireless access point The product is located away from electronic devices that might
7. Use fax 195 Send a fax by dialing from a telephone connected to the fax line Occasionally you might want to dial a fax number from a telephone that is connected to the same line as the product For example if you are sending a fax to a person whose device is in the manual receive mode you can precede the fax with a voice call to let that person know that the fax is coming E NOTE The telephone must be connected to the product telephone port f3 1 Load the document into the document feeder 2 From the Home screen touch the Fax button 3 Pick up the handset of a telephone that is connected to the same line as the product Dial the fax number by using the telephone keypad 4 When the recipient answers instruct the person to start the fax machine 5 When you hear the fax tones touch the Start Fax button on the control panel wait until Connecting appears on the control panel display and then hang up the telephone Send a fax with confirmation You can set the product so that it prompts you to enter the fax number a second time to confirm that you are sending the fax to the correct number 1 From the Home screen touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Confirm Fax Number button and touch the On button 5 Send the fax Schedule a fax to be sent later Use the product control panel to schedule a fax to be sent automatically at a
8. e Double The product answers any calls that produce a double ring pattern e Triple The product answers any calls that produce a triple ring pattern e Double and Triple The product answers any calls that produce a double ring or triple ring pattern 186 Chapter 12 Fax ENWW To change ring patterns for call answering complete the following steps 1 From the Home screen touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Basic Setup menu 4 Touch the Distinctive Ring button and then touch the name of an option Use autoreduction for incoming faxes If the fit to page option is turned on the product automatically reduces long faxes up to 75 to fit the information on the default paper size for example the fax is reduced from legal to letter size If the fit to page option is turned off long faxes print at full size on multiple pages The factory set default for incoming fax autoreduction is On If you have the Stamp Faxes option turned on you might also want to turn on autoreduction This reduces the size of the incoming faxes slightly and prevents the page stamp from forcing a fax onto two pages GY NOTE Make sure that the default paper size setting matches the size of the paper in the tray 1 From the Home screen touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Touch the Fit to Page button and then touch the On button Set fax reprint settings
9. indicate the factory default setting Menu item Sub menu item Sub menu item Sub menu item Description Language List of available Sets the language in which the control panel displays control panel messages and product reports display languages Paper Setup Default Paper Size Letter Sets the size for printing internal reports faxes or any print job that does not specify a size A4 Legal Default Paper Lists available Sets the type for printing internal reports faxes or any Type paper types print job that does not specify a type Tray 1 Paper Type Select the default size and type for Tray 1 from the list of available sizes and types Paper Size Tray 2 Paper Type Select the default size and type for Tray 2 from the list of available sizes and types Paper Size Paper Out Action Wait forever Determines how the product reacts when a print job requires a paper size or type that is unavailable or Cancel when the tray is empty Override e Wait forever The product waits until you load the correct paper e Override Print on a different size paper after a specified delay e Cancel Automatically cancel the print job after a specified delay Ifyou select either the Override or Cancel item the control panel prompts you for the number of seconds to delay Print Quality Color Calibration Calibrate Now Performs a full calibration Power On e Calibrate Now Performs an immediate Calibration calibration
10. readme file You should contact HP support if you cannot find a Third Party License If the Third Party Licenses include licenses that provide for the availability of source code such as the GNU General Public License and the corresponding source code is not included with the Software then check the product support pages of HP s website hp com to learn how to obtain such source code 2 LICENSE RIGHTS You will have the following rights provided you comply with all terms and conditions of this EULA a Use HP grants you a license to Use one copy of the HP Software Use means installing copying storing loading executing displaying or otherwise using the HP Software You may not modify the HP Software or disable any licensing or control feature of the HP Software If this Software is provided by HP for Use with an imaging or printing product for example if the Software is a printer driver firmware or add on the HP Software may only be used with such product HP Product Additional restrictions on Use may appear in the User Documentation You may not separate component parts of the HP Software for Use You do not have the right to distribute the HP Software b Copying Your right to copy means you may make archival or back up copies of the HP Software provided each copy contains all the original HP Software s proprietary notices and is used only for back up purposes 3 UPGRADES To Use HP Software provided by H
11. y NOTE This mode does not affect product warm up time The Auto Power Down feature turns the product off after a certain length of time You can adjust this time setting Set sleep delay 1 2 3 From the Home screen touch the Setup amp amp button Open the following menus e System Setup e Energy Settings e Sleep Delay Select the time for the sleep delay Bf NOTE The default value is 15 minutes 234 Chapter 13 Manage and maintain ENWW Set the Auto Power Down delay 1 From the Home screen touch the Setup button 2 Open the following menus e System Setup e Energy Settings e Auto Power Down e Power Down Delay 3 Select the time for the power down delay Ey NOTE The default value is 30 minutes 4 The product automatically wakes from the auto power down mode when it receives jobs or when you press a button on the control panel You can change which events cause the product to wake Open the following menus e System Setup e Energy Settings e Auto Power Down e Wake Events To turn off a wake event select the event and then select the No option Archive print Archive print produces output that is less susceptible to toner smearing and dusting Use archive print to create documents that you want to preserve or archive 1 From the Home screen touch the Setup button 2 Touch the Service menu 3 Touch the Archive Print button and then touch the On button ENWW Eco
12. 1 From the Home screen touch the Fax button 2 Touch the Fax Menu button 3 Touch the Phone Book Setup button 4 Touch the Individual Setup button to create a speed dial entry 5 Touch an unassigned number from the list 6 Use the keypad to enter a name for the entry and then touch the OK button 7 Use the keypad to enter the fax number for the entry and then touch the OK button Import or export Microsoft Outlook contacts into the fax phone book 1 Type the product IP address into the address line of a Web browser to open the HP Embedded Web Server 2 Click the Fax tab and then click the Fax Phone Book option 3 Browse to the program phone book and then click the Import Export Phone Book option Use phone book data from other programs NOTE Before a phone book from another program can be imported you must use the export feature in that other program HP ToolboxFX can import contact information from the following software program phone books e Microsoft Outlook e Lotus Notes e Microsoft Outlook Express e A phone book previously exported from another HP product s ToolboxFX software 176 Chapter 12 Fax ENWW Delete phone book entries You can delete all phone book entries that are programmed in the product Z CAUTION After phone book entries are deleted they cannot be recovered 1 From the Home screen touch the Fax button 2 Touch the Fax Menu button 3 Touch the Phone Book
13. Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme a la classe B des normes canadiennes de compatibilit lectromagn tiques CEM VCCI statement Japan COREL 7 7ABARRNRECT TORE R ERa CHAT OCEeRBWELTHWETA COREA PUAPCTFLEV AVSIM L TEAS NAE amp MBAS SROTFCEMBVES WER BIC Tt TELLER YU RUSELTR SL VCCI B Power cord instructions Make sure your power source is adequate for the product voltage rating The voltage rating is on the product label The product uses either 100 127 Vac or 220 240 Vac and 50 60 Hz Connect the power cord between the product and a grounded AC outlet Z CAUTION To prevent damage to the product use only the power cord that is provided with the product Power cord statement Japan N mlk ASH BRAKES ESL ASAE ERIRE HHO Rin CRA RECA 310 Appendix D Regulatory information ENWW EMC statement Korea Ba J171 O JIE NASBa Ce ATMIBMHSSeS S II OS Y85477 ISM F2 IIA ASE AS SHOS BI H SE RAWAM ASS ASUC Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Pro 300 color MFP M375nw HP LaserJet Pro 400 color MFP M475dn M475dw laserkirjoitin on k ytt j n kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 2007 mukaisesti
14. Copy a multiple page original 1 Insert the originals into the document feeder face up 2 Adjust the guides until they are snug against the paper 3 From the Home screen touch the Copy button 4 Touch the Black or Color button to start copying ENWW Use copy functions 147 Copy identification cards 1 148 Use the ID Copy feature to copy both sides of identification cards or other small size documents onto the same side of one sheet of paper The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy again The product prints both images at the same time Load the document onto the scanner glass From the Home screen touch the Copy button Touch the ID Copy button Touch the Black or Color button to start copying The product prompts you to place the next page on a different section of the scanner glass Touch the OK button if you have more pages to copy or touch the Done button if this is the last page The product copies all pages onto one side of a sheet of paper Chapter 10 Copy ENWW Cancel a copy job 1 Touch the Cancel gt button on the product control panel NOTE If more than one process is running touching the Cancel X button clears the current process and all pending processes 2 Remove the remaining pages from the document feeder Reduce or e
15. HP packaging ENWW Manage print cartridges 91 Replacement instructions Replace the print cartridges The product uses four colors and has a different print cartridge for each color black K magenta M cyan C and yellow Y CAUTION If toner gets on any clothing wipe it off with a dry cloth and wash the clothing in cold water Hot water sets toner into the fabric 1 Open the front door 2 Pull out the print cartridge drawer 92 Chapter 7 Print cartridges ENWW 3 Grasp the handle on the old print cartridge and then pull the cartridge straight up to remove it 4 Remove the new print cartridge from the packaging 5 Gently rock the print cartridge from front to back to distribute the toner evenly inside the cartridge ENWW Replacement instructions 93 6 Remove the orange plastic shield from the bottom of the new print cartridge 7 Do not touch the imaging drum on the bottom of the print cartridge Fingerprints on the imaging drum can cause print quality problems 8 Insert the new print cartridge into the product 94 Chapter 7 Print cartridges ENWW 9 Pull the tab on the left side of the print cartridge straight up to completely remove the sealing tape Recycle the sealing tape 10 Close the print cartridge drawer 11 Close the front door 12 Place the old print cartridge the sealing tape and the orange plastic shield in the box for the new pr
16. JPEG image NOTE Touch the Settings PDF on the USB flash drive button to access the sub menus Scan Resolution 75 dpi Specifies the resolution to use for the scanned image 150 dpi Scan quality increases with 300 dpi higher resolution but the file size also increases Scan Paper Size Letter Specifies the size of the page to use for the scanned file Legal A4 Scan Source Document Feeder Flatbed Scanner Specifies whether the scanned page is in the document feeder or on the scanner glass File Name Prefix Provides a way to seta standard name prefix for scan job files Output Color Color Black amp White Specifies whether the scan output file will be a color image or a monochrome image Set as New Defaults Saves any changes you have made to this menu as the new defaults 34 Chapter 2 Control panel menus USB Flash Drive ENWW Menu item Print Documents Description Prints documents stored on the USB drive Use the arrow buttons to scroll through the documents Touch the names of documents that you want to print Touch the summary screen to change settings such as the number of copies the paper size or the paper type Touch the Print button when you are ready to print the documents View and Print Photos Previews photos on the USB drive Use the arrow buttons to scroll through the photos Touch the preview image for each photo that you want to print You can ad
17. Services Paper Options Paper sizes Legal Paper source Automatically Select lt Paper type Unspecified B Lovers Print pages on different paper ImageREt 3600 aw Additional print tasks with Windows 127 5 Fs 128 Expand the list of Type is options Expand the category of paper types that best describes your paper NOTE Labels and transparencies are in the list of Other options Select the option for the type of paper you are using and click the OK button Chapter 8 Print tasks tveryday lt 96g Presentation 96 130g Brochure 131 1759 Photo Cover 176 2209 Other Everyday lt 96g Presentation 96 1309 Brochure 131 1759 H PhataiCover 176 2209 Color Laser Transparency Labels Letterhead i Envelope Preprinted Prepunched Colored 2 Dawioh B Type is Everyday lt 96g H Presentation 96 1309 Brochure 131 1759 H Photo Cover 176 2209 Other Color Laser Transparency Letternead Envelope Preprinted i Prepunched Colored L Danah ENWW Print the first or last page on different paper with Windows 1 On the File menu in the software program click Print sh Print Ctrl P 2 Select the product and then click the Print eee Properties or Preferences button Printer S
18. The product picks up multiple sheets of paper cccceeeeeeeeeeeeeeeeeeeeeeeeteceeteneeeaeeaeeees 250 Prevent paperjams erene iecceea asl ditt el ae ae ei ete leas 250 Clear JAMS sa rT N ia eine ca EA aaa ead aaa 252 Jain locatio S snien ie cee ce tea ee ee es 252 Clear jams from the document feeder eccceeeeeeeeeenneeeeeeeeeenaeeeeeeeeeeenaeeeeeeeeenaaes 253 Clear Jamnes TTia Verio saints ee i a a aes 255 Clear jams in Tray 2 vcideseeae adie iaiee a viel Keeti DNE ADi ENEE AEEA Sare EE 257 Clear jams in the fuser area nenea en a ETAETA AAEE ATEETAN i 258 Clear jams in the Output DIM cerr on a AA EEEE EEEE T EAE AERAR T 259 Clear jams in the duplexer duplexing models only ccceeeeeeceeeeeeeeeeeeeeettnieeeeeeeeeeetaa 260 Improve print quality a a a a e ts tay a tales ds a 262 Use the correct paper type setting in the printer driver cccccceeceeeeeeeeeeeeeeeeeeeeeeees 262 Adjust color settings in the printer driver e ee cccceeeeeeeeeeeeeeeeceeeeeeeeaaeeeeseeenaeeeeeenenaees 263 Use paper that meets HP specifications ccceceeceeeeeeeeeeeeeeeceeeeeaaeeaaeeeeceeeeeeeeeeeeeees 265 Print a Cleaning PAGS eee ss ce ebenanssa cee E A EEA E 265 Calibrate the product to align the colors ccecceeeeceeeeeeeeeeetieeeeeeeeeteeeeeeeeeteeeeeeeeniaaa 266 Check the print Cartridges stiera a dee divniaen de cdgebeedlacdgdivisaentdddvneaets 266 Use the printer driver that best meets your pri
19. added to the line fax performance can be enhanced if this feature is not enabled If faxing problems continue contact the VoIP provider Use fax 191 Fax memory Fax memory contents are retained when there is a loss of power The flash memory protects against data loss when a power failure occurs Other fax devices store fax pages in either normal RAM or short term RAM Normal RAM immediately loses data when power is lost while short term RAM loses data about 60 minutes after a power failure occurs Flash memory can maintain its data for years without power applied Delete faxes from memory Use this procedure only if you are concerned that someone else has access to your product and might try to reprint faxes from the memory CAUTION In addition to clearing the reprint memory this procedure clears any fax that is currently being sent unsent faxes that are pending redial faxes that are scheduled to be sent at a future time and faxes that are not printed or forwarded 1 From the Home screen touch the Setup button 2 Touch the Service menu 3 Touch the Fax Service menu 4 Touch the Clear Saved Faxes button Send a fax Fax from the flatbed scanner 1 Place the document face down on the scanner glass 2 From the Home screen touch the Fax button 3 Use the keypad to type the fax number 4 Touch the Start Fax button 192 Chapter 12 Fax ENWW 5 The product prompts you t
20. and repeated redial attempts are unsuccessful your product prints the fax If the product runs out of memory while receiving a fax it terminates the incoming fax and only forwards the pages and partial pages that have been stored in the memory When it is using the fax forwarding feature the product rather than the computer must be receiving the faxes and the answer mode must be set to Automatic 1 2 From the Home screen touch the Fax button Touch the Fax Menu button Touch the Receive Options button Touch the Forward Fax button and touch the On button Use the keypad to enter the fax forwarding number and then touch the OK button Set the answer mode 184 Depending on the situation set the product answer mode to Automatic TAM Fax Tel or Manual The factory set default is Automatic Automatic The product answers incoming calls after a specified number of rings or upon recognition of special fax tones TAM The product does not automatically answer the call Instead it waits until it detects the fax tone Fax Tel The product answers incoming calls immediately If it detects the fax tone it processes the call as a fax If it does not detect the fax tone it creates an audible ring to alert you to answer the incoming voice call Manual The product never answers calls You must start the fax receiving process yourself either by touching the Start Fax button on the control panel or by picking up a telepho
21. c Open the Basic Setup menu d Open the Fax Header menu e Enter the correct settings 4 Verify that any extension phones on the line are hung up 5 If using a DSL service make sure that the phone line connection to the product includes a high pass filter Unable to use fax functions from the control panel e The product might be password protected Use the HP Embedded Web Server HP Toolbox software or the control panel to set a password e Ifyou do not know the password for the product contact your system administrator e Verify with the system administrator that the fax functionality has not been disabled 216 Chapter 12 Fax ENWW Unable to use speed dials Make sure that the fax number is valid If an outside line requires a prefix turn on the Dial Prefix option or include the prefix in the speed dial number a b From the Home screen touch the Setup button Open the Fax Setup menu Open the Basic Setup menu Open the Dia Prefix menu Select the On setting Unable to use group dials Make sure that the fax number is valid If an outside line requires a prefix turn on the Dial Prefix option or include the prefix in the speed dial number a From the Home screen touch the Setup button b Open the Fax Setup menu c Open the Basic Setup menu d Open the Dia Prefix menu e Select the On setting Set up all entries in the group with speed dial entries a b c Open an unused s
22. from a computer Windows 195 Finnish laser safety statement 311 firewall 66 first page printing on different paper Windows 129 use different paper 54 Fit to Page setting fax 187 fonts DIMMs installing 236 lists printing 16 permanent resources 240 forms printing Windows 124 forwarding faxes 184 fraud Web site 91 fuser jams clearing 258 ENWW G gateway setting default 69 glass cleaning 153 166 241 graph paper printing 17 grayscale printing Windows 124 grayscale scanning 165 group dial entries creating 178 deleting 178 editing 178 H help printing options Windows 110 help control panel 12 Home screen control panel 11 HP Customer Care 296 HP Easy Color disabling 143 using 143 HP Embedded Web Server 44 HP ePrint description 52 enabling or disabling 15 HP ePrint using 123 HP fraud Web site 91 HP Scan Windows 162 HP Universal Print Driver 40 HP Utility 51 HP Utility Mac 51 HP Web Jetadmin 233 HP Web Services menu 15 HP Web Services enabling 123 HP UX software 44 humidity specifications environment 298 l identification cards copying 148 input tray loading 80 locating 6 installing product on wired networks 65 software USB connections 64 software wired networks 66 interface ports locating 7 8 IP address configuring 47 obtaining 65 IPv4 address 69 ISDN faxing 190 J jams causes of 250 document feeder clearing 253 locating 252 output bin clearing 259 pape
23. windows or coated linings Do not use self stick adhesives or other synthetic materials Do not use labels that have wrinkles or bubbles or are damaged Do not print partial sheets of labels Do not use transparent print media not approved for laser printers Chapter 6 Paper and print media ENWW ENWW Media type Do Letterhead or preprinted forms e Use only letterhead or forms approved for use in laser printers Do not Do not use raised or metallic letterhead Heavy paper e Use only heavy paper that is approved for use in laser printers and meets the weight specifications for this product Glossy or coated paper e Use only glossy or coated paper that is approved for use in laser printers Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product Do not use glossy or coated paper designed for use in inkjet products Understand paper use 73 74 Change the printer driver to match the paper type and size in Windows 1 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab Select a size from the Paper size drop down list Select a paper type from the Paper type drop down list Click the OK button Chapter 6 Paper and print media ENWW Supported paper sizes SY NOT
24. you might have a defect in that color cartridge See the instructions in this document for interpreting the page Replace the print cartridge if necessary 3 Visually inspect the print cartridge for damage See the instructions that follow Replace the print cartridge if necessary 4 If printed pages have marks that repeat several times at the same distance apart print a cleaning page If this does not solve the problem use the repetitive defects ruler in this document to identify the cause of the problem 96 Chapter 7 Print cartridges ENWW Print the Supplies Status page The Supplies Status page indicates the estimated life remaining in print cartridges It also lists the part number for the correct genuine HP print cartridge for your product so you can order a replacement print cartridge as well as other useful information 1 At the control panel press the OK button to open the menus 2 Open the following menus e Reports e Supplies Status ENWW Solve problems with supplies 97 Interpret the Print Quality Page 1 On the product control panel open the Reports menu 2 Select the Print Quality Page item to print it This page contains five bands of color which are divided into four groups as indicated in the following illustration By examining each group you can isolate the problem to a particular print cartridge Section Print cartridge 1 Yellow 2 Cyan 3 Black 4 Magenta
25. 1 From the Home screen touch the Setup amp button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Allow Fax Reprint button and then touch the On button Set the fax sounds volume Control the volume of the fax sounds from the control panel You can make changes to the following sounds e Alarm Volume e Ring Volume e Phone Line Volume ENWW Set fax settings 187 Set the alarm volume phone line volume and ring volume 1 From the Home screen touch the Setup button 2 Touch the System Setup menu 3 Touch the Volume Settings menu 4 Touch the name of the volume setting that you want to adjust and then touch one of the options Repeat this step for each volume setting Set stamp received faxes The product prints the sender identification information at the top of each received fax You can also stamp the incoming fax with your own header information to confirm the date and time that the fax was received The factory set default for stamp received faxes is Off NOTE Turning on the stamp received setting might increase the page size and cause the product to print a second page Ey NOTE This option applies only to received faxes that the product prints 1 From the Home screen touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Stamp Faxes button and then touch the On button Set the private recei
26. 4 ceiciivige ei aioe idee Aven cd ie iviiel needed e iieii TE 304 Material Safety Data Sheet MSDS cece eee eeceeee eee e ete eeeeeeeaeeeeeeeeeaeeeeeeeeaaes 304 For more information aa r e a aaar a a aE a a A aaa aaae aa ae aana iaa 305 Declaration Of conformity aeaieie i aaia i ai i aa Sena et E eNA 306 Declaration of conformity wireless models 0 0 eee eeeeeee eee eeeeeeeeeeeeeaaeeeseeeaaeeeeseeeiaeeeeeneenaeeeeenas 308 safety statements saae r aah evie dee E aed kd needa ate ete 310 Laser safety oieee iieii aeei en ee ies ie ee 310 Canadian DOC regulations rroaren terre tree E EE EE EEE 310 VGCCl statement Japan ie Ahtisaari ee needa ae 310 Power cord instructions ccsceccieecete cee veaneceeaes vated aces i eite iaa iaa tke Eda ein E aAA 310 Power cord statement Japan ssssesssssessesrrrasersnnnesenennnnettinneaetnnnnadttennnetntnnaaatinnneeeennnnaat 310 EMG Statement Korea ar aA AE A EAEE ATENE T A TERE 311 Laser statement for Finland seeinessseecirerrnssnrirrinirrrrdaeininuneddrinnuaanatdnanndaannadaainnnana adnan 311 GS statement Germany ren ira E EEEE A 312 substances Table CMa e a A N ee 312 Restriction on Hazardous Substances statement Turkey eessseseeeeeesseeseeerrrrrrsssssrreees 312 Restriction on Hazardous Substances statement Ukraine ccceceeeeeeeeeteeeeeeeeeeenaes 312 Additional statements for telecom fax products 000 0 eect ee eennee eter ee entae eter eeeeeaeeeeeeeeeeaa
27. DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 9 U S GOVERNMENT CUSTOMERS Software was developed entirely at private expense All Software is commercial computer software within the meaning of the applicable acquisition regulations Accordingly pursuant to US FAR 48 CFR 12 212 and DFAR 48 CFR 227 7202 use duplication and disclosure of the Software by or for the U S Government or a U S Government subcontractor is subject solely to the terms and conditions set forth in this End User License Agreement except for provisions which are contrary to applicable mandatory federal laws ENWW End User License Agreement 293 10 COMPLIANCE WITH EXPORT LAWS You will comply with all laws rules and regulations i applicable to the export or import of the Software or ii restricting the Use of the Software including any restrictions on nuclear chemical or biological weapons proliferation 11 RESERVATION OF RIGHTS HP and its suppliers reserve all rights not expressly granted to you in this EULA 2009 Hewlett Packard Development Company L P Rev 04 09 294 Appendix B Service and support ENWW OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http Avwww openssl org THIS SOFTWARE IS PR
28. F Relative humidity 20 to 70 10 to 80 95 or less Altitude 0 to 3048 m 0 to 10 000 ft 1 Values are subject to change 298 Appendix C Product specifications ENWW D Regulatory information e FCC regulations e Environmental product stewardship program e Declaration of conformity e Declaration of conformity wireless models e Safety statements e Additional statements for telecom fax products e Additional statements for wireless products ENWW 299 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit di
29. If you are using the HP Postscript printer driver for Mac HP EasyColor technology scans all documents and automatically adjusts all photographic images with the same improved photographic results In the following example the images on the left were created without using the HP EasyColor option The images on the right show the enhancements that result from using the HP EasyColor option Bring your photos to LIFE Bring your photos to LIFE E Cey on SH Os 2 NNN powered by hp EasyColor and the UPD j powered by hp EasyColor and the UPD The HP EasyColor option is enabled by default in the HP Mac Postscript printer driver so you do not need to make manual color adjustments To disable the option so you can manually adjust the color settings use the following procedure 1 On the File menu click the Print option 2 Select the driver 3 Open the Color Quality Options menu and then click the HP EasyColor check box to clear it 4 Open the Advanced menu or select the appropriate tab 5 Adjust the individual settings for text graphics and photographs 56 Chapter 4 Use the product with Mac ENWW Use AirPrint Direct printing using Apple s AirPrint is supported for iOS 4 2 or later Use AirPrint to print directly to the product from an iPad iOS 4 2 iPhone 3GS or later or iPod touch third generation or later in the following applications e Mail Photos Safari e Select third party applications To use AirPrin
30. PIN Select the Generate PIN option and follow the instructions on the control panel The product generates a unique PIN which you must type into the wireless router s setup screen Establishing the wireless connection can take a few minutes Ey NOTE If this method is not successful try using the Wireless Setup Wizard on the product control panel or try using the USB cable connection method Connect the product to a wireless network using the Wireless Setup Wizard If your wireless router does not support WiFi Protected Setup WPS you can use this method to install the product on a wireless network 1 2 From the Home screen on the product control panel touch the Wireless button Touch the Wireless Menu button and then touch the Wireless Setup Wizard button The product scans for available wireless networks and returns a list of network names SSIDs Select the SSID for your wireless router from the list if it is available If the SSID for your wireless router is not in the list touch the Enter SSID button When prompted for the type of network security select the option that your wireless router uses A keypad opens on the control panel display If your wireless router uses WPA security type the passphrase on the keypad If your wireless router uses WEP security type the key on the keypad Touch the OK button and wait while the product establishes a connection with the wireless router Establishing the wireless con
31. Print Ctrl P 112 Chapter 8 Print tasks ENWW 2 Select the product and then click the Print en x Properties or Preferences button Printer nme er Status Idle Sat Type HP LaserJet CM1410 Series PCL 6 Find Printer Where LPT1 _ Print to file Comment l Manual duplex Page range Copies Al Number of copies 1 o B Current page Selection Pages CT V Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document x Zoom gt Pa er sheet 1 page j Print All pages in range ges persti pede E Scale to paper size No Scaling x Options _ Close 3 Click the Printing Shortcuts tab amp Advance Printing Shortcuts Japer Qualty Effects Finishing Color Services A printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts li m iu BE Eco print Two sided Printing Paper sizes 85x11 inches Letter gt Paper source Factory Defaults Automatically Select ad Print on both sides No m Envelopes Paper type Ee seam Unipecfied o rdstock Heavy m A Delte Rest About m Ave 4 Select an existing shortcut as a base NOTE Always select a shortcut before adjusting
32. Print colored text as black grayscale with WINdOWS 0 ceccseeeeeeeetteeeeeeeetteeeeeeeeaas 124 Print on preprinted letterhead or forms with WiNdOWS c eeceecceeeceeeeeeeeeeeeeeeeeees 124 Print on special paper labels or transparencies with WiNdOWS scccceeeeeeeeeeees 126 Print the first or last page on different paper with Windows c eeseseeeeteeeeeeeeeeeees 129 Scale a document to fit page size with WINdOWS ceeeeeeeeeeeeeneeeeeeteeneeeeeeteeeaeeeees 131 Add a watermark to a document with WiINGOWS 0 ececcceeeee sent eee eeeetteeeeeeeetaeeeeeeeeaaees 133 Create a booklet with Windows 0 cect eee ee eerie eeee eee eaeeeeeeeenaaeeeeeeeenea 133 Walk up USB Printing sisirin A a Ea E Ea 136 O CONOR saosin iiion anabda ances taedsinadaaoauaacnssacenenans Padelia DAA raai aaa anA aoa niaranra riria aii 139 PAGJUSE COION siporana E tease nseeytaaancthevindadedevasdeanesietags dene dvsscuadewevdeanetvaddommeeestaganeneess 140 Change the color theme for a print JOD ec ceeneee eee eeeeennae eter eeeeeaaeeeeeeeeeenaeeeeeeeteeeaas 140 Change the color Options c cceecceeeeee eee cnnee seer enie eee e eee taeee sees tneeee eee teeeeeeeneeeeeenene 141 Mantial Color Options y cseisieoscecscd tus tuvsate cede cencadedeceted e a tes eperadneaceeea idee as 141 Use the HP EasyColor Optom risvieccvaveitondianauitcusgsbabeludiasaehenedecsaphednrasastadlactsvbea
33. Print what Document Iz Zoom Print All pages in range x Rave Persrects 1 page x Scale to paper size No Scaling Iz ENWW Basic print tasks with Windows 111 3 Click the Printing Shortcuts tab E Advance Printing Shortcuts aper Qualty Effects Finishing Color A printing shortcut 1s a collection of saved print settings that you can select with a single click Printing shortcuts Eco pint Two sided Piiriin Paper sizes 85x11 inches Letter X Paper source Factory Defaults Automatically Select XZ Print on both sides Envelopes No z Paper type c Unspeciied o y Cardstock Heavy les FEB ore App 4 Select one of the shortcuts and then click the OK button NOTE When you select a shortcut the Printing Shortcuts Paper Quality Effects Finishing Color Services corresponding settings change on the other A pig st i colin of saved pint tos theca salst tabs in the printer driver General Everyday Printing FA Paper sizes 8 5 x11 inches Letter Paper source Factory Defaults Automatically Select z Print on both sides Yes flip over Paper type Unspecified X m Create printing shortcuts 1 On the File menu in the software program click Print Sh
34. Quali Effects pishing Color Services Resizing Options Actual size Print document on of actual size 100 Watermarks none gt First page only Advanced Printing Shortcuts Paper Gualty Effects Finishing Color Services Resizing Options Actual size Print document on D of actual size 100 Watermarks inene a First page only Edit a ENWW Add a watermark to a document with Windows On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Effects tab Select a watermark from the Watermarks drop down list Or to add a new watermark to the list click the Edit button Specify the settings for the watermark and then click the OK button To print the watermark on the first page only select the First page only check box Otherwise the watermark is printed on each page Create a booklet with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Print Properties or Preferences button Printer ENWW View Inser Print Ctrl F ca Name Status Type where Comment Page range all Pages Print what Print Options ee Properties I
35. S ENWW HP LaserJet Pro 300 HP LaserJet Pro 400 HP LaserJet Pro 400 color MFP M375nw color MFP M475dn color MFP M475dw CE903A CE863A CE864A Control panel display Color graphical touch screen v v v Print Prints 18 pages per Y minute ppm on A4 size paper and 19 ppm on Letter size paper Prints 20 pages per v4 v4 minute ppm on A4 size paper and 21 ppm on Letter size paper Automatic duplex printing Walk up USB printing no computer required lt LIS aS Copy Copies at up to 18 ppm S Copies at up to 20 ppm SIS KIS Copy resolution is 300 dots per inch dpi lt 50 page document feeder that supports page sizes from 127 to 356 mm 5 to 14 in in length and from 127 to 216 mm 5 to 8 5 in in width lt lt Flatbed scanner supports v lt S Y page sizes up to 297 mm 11 7 in in length and up to 215 mm 8 5 in in width Automatic duplex Y v copying ENWW Product comparison HP LaserJet Pro 300 HP LaserJet Pro 400 HP LaserJet Pro 400 color MFP M375nw color MFP M475dn color MFP M475dw CE903A CE863A CE864A Scan Scans in black and white vA Y oY with resolution up to 1200 dpi Scans in color with resolution up to 600 dpi Automatic duplex scanning lt S lt S Walk up USB scanning no computer required lt lt lt Fax V 34 with two RJ 11 fax ports lt lt x 4 Chapter 1 Product basics ENWW Environment
36. Setup button 4 Touch the Delete Entry button Or to delete all the entries touch the Delete All Entries button 5 Touch the entry that you want to delete Use speed dials Create and edit speed dial entries 1 From the Home screen touch the Fax button Touch the Fax Menu button Touch the Phone Book Setup button Touch the Individual Setup button Touch an unassigned number from the list oF e OS P Use the keypad to enter a name for the entry and then touch the OK button 7 Use the keypad to enter the fax number for the entry and then touch the OK button ENWW Use the phone book 177 Delete speed dial entries 1 From the Home screen touch the Fax button 2 Touch the Fax Menu button 3 Touch the Phone Book Setup button 4 Touch the Delete Entry button Or to delete all the entries touch the Delete All Entries button 5 Touch the entry that you want to delete Manage group dial entries Create and edit group dial entries 1 Create an individual entry for each fax number that you want in the group a b g From the Home screen touch the Fax button Touch the Fax Menu button Touch the Phone Book Setup button Touch the Individual Setup button Touch an unassigned number from the list Use the keypad to enter a name for the entry and then touch the OK button Use the keypad to enter the fax number for the entry and then touch the OK button 2 From the Phone Boo
37. aaa a AE iaa 246 Problem Solving checklist ccrecciccenicnicniina aE TERE EEE 247 Step 1 Check that the product power iS ON eecceeceeeeeeeeeeeeeeeeeeeeteesecseensnaaeeeeees 247 ENWW ENWW Step 2 Check the control panel for error MESSAGES cceceeeeeeeeeeeeeeeeeeeeeeeeeeteeeeeeeereees 247 Step 3 Test print functionality ccc cccccec cece cece eect eect e ete eeeceaeaaaeaaecaeeaaeceeeeeeeeeeeeeeeeneees 247 Step 4 Test copy functionality 2 0 0 0 eee tier e ee ieee ester ae eee eeeeaeeeeeeeenaaeeeeeeren 248 Step 5 Test the fax sending functionality 0 ect eeceeee tere ei eeeeeeeeeetaeeeeeeeeeeiaa 248 Step 6 Test the fax receiving functionality 0 00 00 cccceeeeeeeeceeeeeeeeeeteeeeeeeeetaaeeeeeeeeenaaaes 248 Step 7 Try sending a print job from a computer ce eeeeeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeees 248 Step 8 Test the walk up USB printing functionality 2 0 0 0 ceceeeeeeeeceeeceeeeeeeeeeeeeeeeeeees 248 Factors that affect product performance ccccceceeeeeeeeeeeceecececaaeeeeeeeeeeeeeeeeeeeeeeeetenes 249 Restore the factory set defaults 00 0 eeere eee eee ene tere eee eaaeeeeeeeeeaaeeeeeeeeeaaaeeeeeeeedaeeeeeeeeeaas 249 Paper feeds incorrectly or becomes jammed 0 0 0 0 cece ee ceeee cette cette eee e eee eaaeeeeeeeeeaaaeeeeeeeeeaaeeeeeeeeeeaaas 250 The product does not pick UP paper ccc eeeeseeeeeceeceeeeeeeeeeeeeeeeeeeeteeseetecteteecseeaeeaeeees 250
38. alerts you of an error or warning touch the Help button to open a message that describes the problem The message also contains instructions to help solve the problem 12 Chapter 1 Product basics ENWW 2 Control panel menus e Setup Menu e Function specific menus ENWW Setup Menu To open this menu touch the Setup RN button The following sub menus are available e HP Web Services e Reports e Quick Forms e Fax Setup e System Setup e Service e Network Setup 14 Chapter 2 Control panel menus ENWW HP Web Services menu Menu item Enable Web Services Display E Mail Address Description Enables HP Web Services so you can use HP ePrint and the Apps menu HP ePrint is a tool that prints documents by using any e mail enabled device to send them to the product s e mail address Use the Apps menu to print directly from select Web applications Select whether to display the product s IP address on the control panel Print Information Sheet Print a page that contains the e mail address for the product as well as other information for HP Web Services Turn ePrint On Off Turn HP ePrint on or off Turn Apps On Off Remove Web Services Turn the Apps feature on or off Remove HP Web Services from this product ENWW Setup Menu 15 Reports menu Use the Reports menu to print reports that provide information about the product Menu item Description Demo Page Prints a
39. any of the settings on the right side mee of the screen If you adjust the settings and A piring satis acolcon of saved pint setings ayo can eke then select a shortcut all your adjustments eae are lost General Everyday Printing Factory Defaults Envelopes E Cardstock Heavy al Glossy Presertaion Save As Delete ta ENWW Basic print tasks with Windows 113 5 Select the print options for the new shortcut een me Adi Printing Shortcuts Paper Quality Effects Finishing Color Services i A printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts Ill General Everyday Printing Ii Eco print Two sided Printing Factory Defaults DA Enveopes Cardstock Heavy En Glossy Presentation 16K 197x273 mm Japanese Postcard Double Japan Postcard Rotated 6 Click the Save As button SS Advanced Printing Shortcuts Paper Quality Effects Finishing Color printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts fA General Everyday Printing Egh 7 Ecopprint Two sided Printing Paper sizes 85x 14 inches laa
40. button To use presets optimized for pictures or text documents select a preset from the Scanning Presets pop up menu To adjust the settings click the Edit button When you are ready to scan click the Scan button To scan more pages load the next page and click Scan Click Append to List to add the new pages to the current list Repeat until you have scanned all the pages Click the Save button and then browse to the folder on your computer where you want to save the file Ey NOTE To print the scanned images now click the Print button Scan with Mac 59 Solve problems with Mac For information about solving problems with a Mac see Solve product software problems with Mac on page 283 60 Chapter 4 Use the product with Mac ENWW 5 Connect the product with Windows e Printer sharing disclaimer Use HP Smart Install to connect to a computer a wired network or a wireless network e Connect with USB e Connect to a network with Windows ENWW 61 62 Printer sharing disclaimer HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP printer drivers Go to Microsoft at www microsoft com Use HP Smart Install to connect to a computer a wired network or a wireless network The software installation files are in the product memory The HP Smart Install program uses a USB cable to transfer the installation files from the product
41. call If the product is connected to a line that receives both fax and voice calls a shared line and that also uses an answering machine you might need to adjust the rings to answer setting The number of rings to answer for the product must be greater than the rings to answer on the answering machine This allows the answering machine to answer the incoming call and record a message if it is a voice call When the answering machine answers the call the product listens to the call and automatically answers it if it detects fax tones The default setting for rings to answer is five for the U S and Canada and two for other countries regions Use the following table to determine the number of rings to answer to use ENWW Set fax settings 185 Type of telephone line Recommended rings to answer setting Dedicated fax line receiving only fax calls Set to a number of rings within the range shown on the control panel display The minimum and maximum number of rings allowed varies by country region One line with two separate numbers and a ring pattern One or two rings If you have an answering machine or service computer voicemail for the other telephone number make sure that the product is set to a greater number of rings than the answering system Also use the distinctive ring feature to differentiate between voice and fax calls Shared line receiving both fax and voice calls with only an Five rings or more attached te
42. can work with the proper filters setup and equipment from a digital services provider Ey NOTE HP recommends discussing DSL PBX ISDN and VoIP setup options with the service provider 190 Chapter 12 Fax ENWW DSL PBX ISDN The HP LaserJet product is an analog device that is not compatible with all digital phone environments unless a digital to analog converter is used HP does not guarantee that the product will be compatible with digital environments or digital to analog converters A digital subscriber line DSL uses digital technology over standard copper telephone wires This product is not directly compatible with those digital signals However if the configuration is specified during DSL setup the signal can be separated so that some of the bandwidth is used to transmit an analog signal for voice and fax while the remaining bandwidth is used to transmit digital data 2 NOTE Not all faxes are compatible with DSL services HP does not guarantee that the product will be compatible with all DSL service lines or providers A typical DSL modem employs a filter to separate the higher frequency DSL modem communication from lower frequency analog phone and fax modem communication It is often necessary to use a filter with analog phones and analog fax products that are connected to a telephone line used by a DSL modem The DSL service provider usually provides this filter Contact the DSL provider for more informati
43. causes the product to insert a hook flash Set a dialing prefix A dial prefix is a number or group of numbers that are automatically added to the beginning of every fax number you enter at the control panel or from the software The maximum number of characters for a dial prefix is 50 The default setting is Off You might want to turn this setting on and enter a prefix if for example you have to dial a number such as 9 to get a telephone line outside of your company telephone system While this setting is active you can dial a fax number without the dial prefix by using manual dial 1 2 From the Home screen touch the Setup X button Touch the Fax Setup menu Touch the Basic Setup menu Scroll to and touch the Dial Prefix button and then touch the On button Use the keypad to enter the prefix and then touch the OK button You can use numbers pauses and dialing symbols Set the dial tone detection Normally the product begins dialing a fax number immediately If you are using the product on the same line as your telephone turn on the detect dial tone setting This prevents the product from sending a fax while someone is on the telephone 180 Chapter 12 Fax ENWW The factory set default for detect dial tone is On for France and Hungary and Off for all other countries regions 1 2 3 4 From the Home screen touch the Setup button Touch the Fax Setup menu Touch the Advanced Setup menu Scro
44. color Monitors display colors by using light pixels that use an RGB red green blue color process but printers print colors by using a CMYK cyan magenta yellow and black process Several factors can influence your ability to match printed colors to those on your monitor e Print media e Printer colorants inks or toners for example e Printing process inkjet press or laser technology for example e Overhead lighting e Personal differences in perception of color e Software programs e Printer drivers e Computer operating systems e Monitors e Video cards and drivers e Operating environment humidity for example Keep these factors in mind when colors on your screen do not perfectly match your printed colors 144 Chapter 9 Color ENWW 10 Copy e Use copy functions e Copy settings e Copy photos e Copy mixed size originals Copy on both sides ENWW 145 Use copy functions Copy 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen touch the Copy button 3 Touch the Black or Color button to start copying Multiple copies 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen touch the Copy button 146 Chapter 10 Copy ENWW 3 Touch the arrows to change the number of copies or touch the existing number and type the number of copies 4 Touch the Black or Color button to start copying
45. e View and change part of the product configuration e View and print some internal pages e Select the language in which to display the EWS pages and control panel messages Chapter 13 Manage and maintain ENWW View and change network configuration e Set change or clear the product security password Ey NOTE Changing network settings in the EWS might disable some of product software or features Use HP Web Jetadmin software HP Web Jetadmin is an award winning industry leading tool for efficiently managing a wide variety of networked HP devices including printers multifunction products and digital senders This single solution allows you to remotely install monitor maintain troubleshoot and secure your printing and imaging environment ultimately increasing business productivity by helping you save time control costs and protect your investment HP Web Jetadmin updates are periodically made available to provide support for specific product features Visit www hp com go webjetadmin and click the Self Help and Documentation link to learn more about updates Product security features The product includes a password feature that restricts access to setup features while allowing basic functions to continue The password can be set from the EWS or the control panel Private receive can be used to store faxes on the product until you are at the product to print them Assign a system password Assign a password f
46. e ae cee eee eee aA a AEA aa AAR ENEE a aaaea Aaaa a Na in aKa eaa 64 CD istallation is seissanta iiA 64 Connect to a network with WINGOWS cceeceecceeceeeceeeeeeeeeeeeeeeeeeeeeeeet see ceasaasaaaaaaeaaecaeeeeeeeeeeeeees 65 Supported network protocols ccceceeeeeeeeeeeeceeee case ee eeeeeeeeeeeeeececseceaaaaaeaaeeeeeeeeeeeeeeeeeeeees 65 Install the product on a wired network with WiINGOWS 2 ceeeeeeeeeeeeeeeeeeteceecnneaaeeaaeees 65 Install the product on a wireless network with Windows wireless models only 5 66 Configure IP network settings with Windows 0 cccceceeeeneeeeeeeeeeeeeeeeeeeeaaeeeeeeeeaeeeeeeeeaaes 68 G Paper Gna print Medid siira arao a aiaa veagcoetded aneaseicalvaieneendstvenenssenctoaics 71 Underst nd Paper Use crsieatenscendencsavadanceeessvaactunetwaseadvddedvannddeddehsaasacatlisbseadntdeisbaaa dedasteaaudenanlemaderteanndeds 72 Change the printer driver to match the paper type and size in WINdOWS ceccceeeeeeeeeeeeeeeteees 74 Supported paper SIZES saneren i a aana a a ada a Ea AE 75 Supported paper types and tray capacity ccccesecceeceeeeeeeeeeeeeeeseceeeaeaeaeecaeceeeeeeeeeeeeeeseeeeeenennaeeaeees 77 LGad p per WAYS orsina naia i a a i a aa aaa aa a Ea EE 80 Load Tray T ncrccercricri iii inia re r E AAR OE OA 80 Load Troy 20r Optional TOY G eserini aana E EAEE ENAT 81 Load the document feeder ccccccccceceeeeceeeeeeece
47. ensure optimal print quality HP recommends replacing the print cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life may vary Once an HP supply has reached very low HP s premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Unsupported lt color gt Press OK to continue Description The product has detected a print cartridge that was not made by HP ENWW Solve problems with supplies 103 Recommended action Press the OK button to continue printing If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a result of using unsupported supplies is not covered under HP warranty Used lt color gt in use Description You are using a print cartridge that reached the default low threshold while it was installed in a product Recommended action Printing can continue but consider having a replacement supply on hand Used color installed to accept press OK Description A used color print cartridge has been installed or moved Recommended action Touch the OK button to return to the Ready state Used supplies in use Description You are using more than one print cartridge
48. feature TCP IP Config Automatic Automatic The product automatically configures all the TCP IP settings via DHCP BootP or AutolP Manual Manual You can manually configure the IP address subnet mask and default gateway The control panel prompts you to specify values for each address section As each address is completed the product prompts for address confirmation before moving to the next one After all three addresses are set the network reinitializes Auto Crossover On Enables or disables the use of a standard 10 100 network cable when the product is directly connected to a Off computer Network Services IPv4 Enable or disable the IPv4 and IPv6 protocols By default each protocol is enabled IPv6 Link Speed Automatic Sets the link speed manually if needed 10T Full After setting the link speed the product automatically restarts 10T Half 100TX Full 100TX Half 28 Chapter 2 Control panel menus ENWW Menu item Sub menu item Sub menu item Description HTTPS Enforcement Yes Sets the product so that it communicates only with Web sites that use hypertext transfer protocol secure HTTPS No Restore Defaults Resets all network configurations to their factory defaults ENWW Setup Menu 29 Function specific menus The product features function specific menus for copying faxing and scanning To open these menus touch the button for that function on the control panel Copy menu To open this menu to
49. files in a single folder on the USB storage accessory Reduce the number of files in the folder by moving them to subfolders You might be using a character set for the file name that the product does not support In this case the product replaces the file names with characters from a different character set Rename the files using ASCII characters Solve product connectivity problems Solve direct connect problems If you have connected the product directly to a computer check the cable Verify that the cable is connected to the computer and to the product Verify that the cable is not longer than 5 m 16 4 ft Try using a shorter cable Verify that the cable is working correctly by connecting it to another product Replace the cable if necessary Solve network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled or other network settings are incorrect Poor physical connection
50. for ICTQC Type approved products IN ICT HP B00502010 ENWW Additional statements for telecom fax products 315 Additional statements for wireless products FCC compliance statement United States Exposure to radio frequency radiation CAUTION The radiated output power of this device is far below the FCC radio frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 in during normal operation This device complies with Part 15 of FCC Rules Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device CAUTION Based on Section 15 21 of the FCC rules changes of modifications to the operation of this product without the express approval by Hewlett Packard Company may invalidate its authorized use Australia statement This device incorporates a radio transmitting wireless device For protection against radio transmission exposure it is recommended that this device be operated no less than 20 cm from the head neck or body Brazil ANATEL statement Este equipamento opera em car te
51. from the control panel to determine if the error occurs with a specific fax number a b c d Touch the Fax button and then touch the Fax Menu button Open the Fax Reports menu Open the Fax Activity Log menu Select the Print Log Now option e Ifthe error persists contact HP See www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 or the support flyer that came in the product box The Fax storage is full message appears e Turn the product off then on Print all of the faxes and then have the sender resend the fax Ask the sender to divide a large fax job into smaller sections and then fax them individually e Make sure that the resolution of the sending fax machine is not set to the Photo setting or the Superfine setting a b c d e From the Home screen touch the Setup button Open the Fax Setup menu Open the Advanced Setup menu Open the Fax Resolution menu Select the correct setting e Cancel all fax jobs or clear the faxes from memory The Fax is busy message appears e The product cannot receive a fax while attempting to send one Cancel the fax send and try sending at a later time Allow the product to try sending the fax again ENWW Solve fax problems 223 A fax is received but does not print The Private Receive feature is on e When the Private Receive feature is activated received faxes are stored in memory A password is required to pr
52. future time to one or more people When this procedure is completed the product scans the document into memory and then returns to the Ready state Ey NOTE If the product cannot transmit the fax at the scheduled time that information is indicated on the fax error report if that option is turned on or recorded in the fax activity log The transmittal might not be initiated because the fax sending call is not answered or because a busy signal stops the redial attempts If a fax has been scheduled to be sent at a future time but it requires updating send the additional information as another job All faxes that are scheduled to go to the same fax number at the same time are delivered as individual faxes 196 Chapter 12 Fax ENWW 1 Load the document into the document feeder From the Home screen touch the Fax button Touch the Fax Menu button Touch the Send Options button Touch the Send Fax Later button v o ow NS Use the keypad to enter the time of day to send the fax Touch the OK button 7 Use the keypad to enter the date to send the fax Touch the OK button 8 Use the keypad to type the fax number Touch the OK button The product scans the document and saves the file in memory until the designated time Use access codes credit cards or calling cards To use access codes credit cards or calling cards dial manually to allow for pauses and dialing codes Send faxes internationally To send a fax to a
53. it prints slowly Solve walk up USB printing problems e Solve product connectivity problems e Solve wireless network problems e Solve product software problems with Windows e Solve product software problems with Mac ENWW 245 Self help In addition to the information in this guide other sources are available that provide helpful 246 information HP Help and Learn Center Quick Reference Topics The HP Help and Learn Center and other documentation are on the CD that came with the product or in the HP Program folder on your computer The HP Help and Learn Center is a product help tool that provides easy access to product information HP product Web support troubleshooting and regulatory and safety information Several Quick Reference Topics for this product are available at this Web site www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 You can print these topics and keep them near the product They are a handy reference for procedures that you perform frequently Quick Reference Guide This guide contains procedures for the most commonly used product functions The guide is available from this Web site www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 You can print this guide and keep it near the product Control panel help The control panel has built in help that guides you through several tasks such as replacing print cartridges and clearing jams C
54. line of a Web browser to open the HP Embedded Web Server 2 Click the HP Web Services tab 3 Select the option to enable Web Services AirPrint Direct printing using Apple s AirPrint is supported for iOS 4 2 or later Use AirPrint to print directly to the product from an iPad iOS 4 2 iPhone 3GS or later or iPod touch third generation or later in the following applications e Mail Photos e Safari e Select third party applications To use AirPrint the product must be connected to a wireless network For more information about using AirPrint and about which HP products are compatible with AirPrint go to www hp com go airprint NOTE You might need to upgrade the product firmware to use AirPrint Go to www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 52 Chapter 4 Use the product with Mac ENWW Basic print tasks with Mac Cancel a print job with Mac 1 2 If the print job is currently printing cancel it by pressing the Cancel gt button on the product control panel NOTE Pressing the Cancel X button clears the job that the product is currently processing If more than one process is running pressing the Cancel X button clears the process that currently appears on the product control panel You can also cancel a print job from a software program or a print queue e Software program Typically a dialog box appears briefly on the computer screen allowing you to can
55. network that your computer connects to a Open the Reports menu and select the Configuration Report item to print the report b Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for your computer c Ifthe SSIDs are not the same the devices are not connecting to the same network Reconfigure the wireless setup for your product ENWW Solve wireless network problems 281 Solve product software problems with Windows Problem Solution A printer driver for the product is Reinstall the product software not visible in the Printer folder NOTE Close any applications that are running To close an application that has an icon in the system tray right click the icon and select Close or Disable Try plugging the USB cable into a different USB port on the computer An error message was Reinstall the product software displayed during the software installation NOTE Close any applications that are running To close an application that has an icon in the task bar right click the icon and select Close or Disable Check the amount of free space on the drive where you are installing the product software If necessary free up as much space as you can and reinstall the product software If necessary run the Disk Defragmenter and reinstall the product software The product is in Ready mode Print a Configuration page and verify the product functionality bu
56. on the bottom of the print cartridge Fingerprints on the imaging drum can cause print quality problems 88 Chapter 7 Print cartridges ENWW Manage print cartridges Correctly using storing and monitoring the print cartridge can help ensure high quality print output Change settings for print cartridges Print when a print cartridge is at estimated end of life Supply related notifications are communicated on the product control panel e A lt Supply gt Low message where lt Supply gt is the color cartridge appears when a print cartridge is nearing the estimated end of its useful life e A lt Supply gt Very Low message appears when the print cartridge is at its estimated end of useful life To ensure optimal print quality HP recommends replacing a print cartridge when the lt Supply gt Very Low message appears Print quality problems can occur when using a cartridge that is at its estimated end of life The supply does not need to be replaced at this point in time unless the print quality is no longer acceptable Ey NOTE Using the Continue setting allows printing beyond Very Low without customer interaction and can result in unsatisfactory print quality When a color print cartridge becomes very low the product prints in black only to prevent fax interruptions To configure the product to print in color and use the remaining toner in the print cartridge past very low follow these steps 1 From the Home screen on th
57. print cartridge from the product and verify that the sealing tape has been removed 2 Check the memory chip for damage 268 Chapter 14 Solve problems ENWW 3 Examine the surface of the green imaging drum on the bottom of the print cartridge CAUTION Do not touch the green roller imaging drum on the bottom of the cartridge Fingerprints on the imaging drum can cause print quality problems 4 Ifyou see any scratches fingerprints or other damage on the imaging drum replace the print cartridge 5 If the imaging drum does not appear to be damaged rock the print cartridge gently several times and reinstall it Print a few pages to see if the problem has resolved Repeating defects If defects repeat at any of the following intervals on the page a print cartridge might be damaged e 22mm e 27mm e 28mm e 75mm Use the printer driver that best meets your printing needs You might need to use a different printer driver if the printed page has unexpected lines in graphics missing text missing graphics incorrect formatting or substituted fonts ENWW Improve print quality 269 HP PCL 6 driver Provided as the default driver This driver is automatically installed unless you select a different one Recommended for all Windows environments Provides the overall best speed print quality and product feature support for most users Developed to align with the Windows Graphic Device Interface GDI for the best sp
58. problems If you call HP for help in resolving these problems print a T 30 trace report before you call 1 From the Home screen touch the Setup button 2 Touch the Service menu 3 Touch the Fax Service menu 4 Touch the Print T 30 Trace button and then touch the Now button Ey NOTE This procedure prints a report for the last fax job successful or not To generate a report for each unsuccessful fax job select the f Error setting To generate a report for each fax job select the At End of Call setting Fax logs and reports Use the following instructions to print fax logs and reports ENWW Solve fax problems 209 Print all fax reports Use this procedure to print all of the following reports at one time From the Home screen touch the Fax button Last Call Report Fax Activity Log Phone Book Report Junk Fax List Billing Report when Billing Codes are turned on Configuration Report Usage Page Touch the Fax Menu button Touch the Fax Reports button Touch the Print All Fax Reports button Print individual fax reports 1 210 From the Home screen touch the Fax button Touch the Fax Menu button Touch the Fax Reports button Touch the name of the report that you want to print Chapter 12 Fax ENWW Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error You can set it to print after the following events e
59. receives each of these types of jobs or actions LAN Job The default for each option is Yes Wireless Job Volume Settings Button Press Alarm Volume Ring Volume Key Press Volume Phone Line Volume Set the volume levels for the product The following options are available for each volume setting e Off e Soft e Medium Loud Time Date Settings for time format current time date format and current date Chapter 2 Control panel menus Sets the time and date setting for the product ENWW Menu item Product Security USB Flash Drive Sub menu item On Off On Off Sub menu item Sub menu item Description Sets the product security feature If you select the On setting you must set a password Enable or disable printing directly from the USB port on the front of the product Disable Fax Supply Settings On Off Black Cartridge Very Low Setting Prompt Continue Stop Enable or disable the Fax feature Set how the product behaves when the black print cartridge reaches the very low threshold e Prompt The product stops printing and prompts you to replace the print cartridge You can acknowledge the prompt and continue printing A customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable p
60. simple tips that you can follow to meet your scanning needs Ey NOTE Setting the resolution and color to a high value can create large files that take up disk space and slow the scanning process Before setting the resolution and color determine how you are going to use the scanned image 164 Chapter 11 Scan ENWW Resolution and color guidelines The following table describes the recommended resolution and color settings for different types of scan jobs EY NOTE The default resolution is 200 ppi Intended use Recommended resolution Recommended color settings Fax 150 ppi e Black and White E mail 150 ppi e Black and White if the image does not require smooth gradation e Grayscale if the image requires smooth gradation e Color if the image is in color Edit text 300 ppi e Black and White Print graphics or text 600 ppi for complex graphics or if you e Black and White for text and line art want to significantly enlarge the document e Grayscale for shaded or colored graphics and photos 300 ppi for normal graphics and text e Color if the image is in color 150 ppi for photos Display on screen 75 ppi e Black and White for text e Grayscale for graphics and photos e Color if the image is in color Color You can set the color values to the following settings when scanning Setting Recommended use Color Use this setting for high quality color photos or documents in which the colo
61. support 296 Material Safety Data Sheet MSDS 304 ordering supplies 285 universal print driver 40 weight 298 WIA compliant software scanning from 162 Windows driver settings 41 drivers supported 38 faxing from 195 scanning from TWAIN or WIA software 162 software components 37 44 supported operating systems 38 universal print driver 40 wireless configuring 28 wireless network configuring with the setup wizard 67 configuring with USB 49 67 configuring with WPS 48 67 installing the driver 68 wireless network connection 66 Wireless Setup Wizard configuring wireless network 67 Word faxing from 195 WPS configuring wireless network 48 67 Index 325 326 Index ENWW 2011 Hewlett Packard Development Company L P www hp com CE863 90907
62. support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 288 Appendix B Service and support ENWW THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW Hewlett Packard limited warranty statement 289 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 290 This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered
63. the product Try temporarily disabling the firewall to see if it is the source of the problem 7 If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs 272 Chapter 14 Solve problems ENWW The product prints slowly If the product prints but it seems slow try the following solutions 1 Make sure the computer meets the minimum specifications for this product For a list of specifications go to this Web site www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 2 When you configure the product to print on some paper types such as heavy paper the product prints more slowly so it can correctly fuse the toner to the paper If the paper type setting is not correct for the type of paper you are using change the setting to the correct paper type 3 If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs ENWW The product does not print or it prints slowly 273 Solve walk up USB printing problems The USB Flash Drive menu does not open when you insert the USB accessory The file does not print from the USB storage accessory The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does not open when you insert the USB accessory 1 You might be using a USB storage accessory or a file system that this product does not s
64. the tray by pressing and holding the extension tab while pulling the front of the tray toward you NOTE When itis loaded with Legal size paper the tray extends from the front of the product approximately 64 mm 2 5 inches Place the paper in the tray and make sure that it is flat at all four corners Slide the side paper width guides so that they align with the paper size marking in the bottom of the tray Slide the front paper length guide so that it pushes the stack of paper against the back of the tray Chapter 6 Paper and print media ENWW 5 Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray 6 Slide the tray into the product Load the document feeder The document feeder holds up to 50 sheets of 75 g m 20 Ib bond paper Z CAUTION To prevent damage to the product do not load an original document that contains correction tape correction fluid paper clips or staples Also do not load photographs small originals or fragile originals into the document feeder ENWW Load paper trays 83 1 Insert the originals into the document feeder face up 2 Adjust the guides until they are snug against the paper 84 Chapter 6 Paper and print media ENWW Configure trays By default the product pulls paper from Tray 1 If Tray 1 is empty the product pulls paper from Tray 2 or Tray 3 if it installed Configuring the tray on this produ
65. to a file Scan by using optical character recognition OCR software To import scanned text into your preferred word processing program for editing open the HP Scan software and select the shortcut named Save as Editable Text OCR You can also use third party OCR software The Readiris OCR program is included on a separate CD that shipped with the product To use the Readiris program install it from the appropriate software CD and then follow the instructions in the online Help Cancel a scan To cancel a scan job use one of the following procedures e On the product control panel touch the Cancel gt lt button Click the Cancel button in the on screen dialog box ENWW Use scan functions 163 Scan settings Scanner resolution and color If you are printing a scanned image and the quality is not what you expected you might have selected a resolution or color setting in the scanner software that does not match your needs Resolution and color affect the following features of scanned images e Image clarity e Texture of gradations smooth or rough e Scan time e File size Scanning resolution is measured in pixels per inch ppi Ey NOTE Scanning ppi levels are not interchangeable with printing dpi dots per inch levels Color grayscale and black and white define the number of colors possible You can adjust the scanner hardware resolution to up to 1200 ppi The resolution and color guidelines table lists
66. to your computer This installer supports USB connections wired networks and wireless networks It installs all files you need to print copy scan and fax To use the HP Smart Install program follow one of these procedures depending on your connection type Ye NOTE Ifyou prefer not to use the HP Smart Install program you can insert the product CD to install the software HP Smart Install for Windows direct connections USB 1 2 Turn the product on Connect an A to B type USB cable to the computer and the product The HP Smart Install program might take a few minutes to start The HP Smart Install program should start automatically Follow the onscreen instructions to install the software Ey NOTE The HP Smart Install program might take a few minutes to start If the HP Smart Install program does not start automatically AutoPlay might be disabled on the computer Browse the computer and double click the HP Smart Install drive to run the program Ey NOTE If the HP Smart Install program fails disconnect the USB cable turn the product off and then on again and then insert the product CD into your computer Follow the onscreen instructions Connect the cable only when the software prompts you HP Smart Install for Windows wired networks 1 Connect a network cable to the product and a network port Allow a few minutes for an IP address to be assigned On the product control panel touch the network One
67. touch the Scan button 4 Touch the Scan to USB Drive button The control panel shows a summary of scan settings Touch this screen to adjust any settings 5 Touch the Scan button to scan the document and save it in a folder on the USB flash drive ENWW Scan a photo 167 168 Chapter 11 Scan ENWW 12 Fax e Setup fax Use the phone book e Set fax settings Use fax e Solve fax problems e Regulatory information and warranties ENWW 169 Set up fax Install and connect the hardware Connect fax to a telephone line A Connect the telephone cable provided with the product to the fax line in port 49 on the product and to the telephone jack on the wall The product is an analog faxing device HP recommends using the product on a dedicated analog telephone line If you are using a digital environment such as DSL PBX ISDN or VoIP make sure to use the correct filters and configure the digital settings correctly For more information contact your digital service provider Ey NOTE Some countries regions might require an adapter to the phone cord that came with the product Connect additional devices The product includes two fax ports e The fax line in port gt which connects the product to the wall telephone jack e The fax telephone line out port 7 which connects additional devices to the product Telephones used in conjunction with the product can b
68. with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Appendix B Service and support ENWW Data stored on the print cartridge The HP print cartridges used with this product contain a memory chip that assists in the operation of the product In addition this memory chip collect
69. 4 Click the minus symbol 5 Click the Delete Printer button to remove the print queue SY NOTE Ifyou want to remove all the software associated with the project use the HP Uninstaller utility in the Hewlett Packard program group Priority for print settings for Mac Changes to print settings are prioritized depending on where the changes are made ENWW Software for Mac 49 Ey NOTE The names of commands and dialog boxes might vary depending on your software program Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here might override settings changed anywhere else Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else Change printer driver settings for Mac Change the settings for all print jobs until the software program is closed 1 2 On the File menu click the P
70. 5 x 14 inches Legal z Custom Paper source Automatically Select m Paper type Unspecified a Print Quality Special pages Covers ImageREt 3600 X Print pages on different paper Settings 4 From the Paper type drop down list click the See ee ll More option Advanced Printing Shortcuts Paper Qualiy Effects Finishing Colar_ Services Paper Options Paper sizes Legal Paper source Automatically Select Paper type Unspecified 2 Lovett ImageREt 3600 X Print pages on different paper App 5 Expand the list of Type is options Everyday lt 96g Presentation 96 1309 Brochure 131 1759 Photo Cover 176 220g Other ENWW Additional print tasks with Windows 125 6 fi 1 126 Expand the list of Other options Select the option for the type of paper you are using and click the OK button On the File menu in the software program click Print Chapter 8 Print tasks Everyday lt 96g Presentation 96 130g Brochure 131 175g H Photo Cover 176 2209 7 Color Laser Transparency Labels Letterhead i Envelope Preprinted Prepunched Colored 2 Dawioh Everyday lt 96g Presentation 96 1309 Brochure 131 175g Photo Cov
71. 80 dialing from a telephone 196 pauses inserting 180 prefixes inserting 180 redialing automatically settings 181 tone or pulse settings 181 dimensions 298 DIMMs installing 236 verifying installation 240 disposal end of life 303 distinctive ring settings 186 document conventions iii document feeder jams 253 loading 83 locating 6 door release locating 6 dots per inch dpi fax 182 double sided printing duplexing Mac 55 dpi dots per inch fax 182 320 Index faxing 19 scanning 164 drivers changing paper types and sizes 74 changing settings Mac 50 changing settings Windows 41 presets Mac 53 settings 41 settings Mac 53 settings Windows 109 supported Windows 38 universal 40 usage page 16 DSL faxing 190 duplex printing double sided settings Windows 116 duplex settings changing 70 E e mail scanning to resolution settings 165 EconoMode setting 90 234 economy settings 234 Edge Control 142 edge to edge printing 154 electrical specifications 298 electronic faxes sending 195 Embedded Web Server EWS assigning passwords 233 embedded Web server EWS features 232 end of life disposal 303 enlarging documents copying 149 environmental features 5 environmental specifications 298 environmental stewardship program 300 ePrint enabling or disabling 15 error messages fax 202 212 219 error report fax printing 211 error correction setting fax 211 errors software 282 Europ
72. A ER OS SE IC SR gt BS Be a FS E E PRESI ZTE p ai Vietnam Telecom wired wireless marking for ICTQC Type approved products IN ICT HP B00502010 318 Appendix D Regulatory information ENWW Index A accessories ordering 285 286 acoustic specifications 298 advanced setup fax 19 AirPrint 52 57 answer mode setting 184 answering machines connecting 173 fax settings 185 anticounterfeit supplies 91 autoreduction settings fax 187 B batteries included 303 billing codes fax using 183 bin output jams clearing 259 locating 6 black and white scanning 165 blocking faxes 185 booklets creating Windows 133 busy signals redialing options 181 Cc caller ID boxes connecting 172 Canadian DOC regulations 310 canceling copy jobs 149 faxes 190 printjob 53 108 scan jobs 163 cartridges non HP 91 recycling 91 301 ENWW replacing 92 storage 91 supplies status page 16 warranty 290 cautions iii change print cartridge 92 checklist fax troubleshooting 200 checklists printing 17 clean touch screen 243 cleaning glass 153 166 241 paper path 241 265 collating copies 150 color adjusting 140 Edge Control 142 halftone options 142 manage 139 matching 144 Neutral Grays 142 printed vs monitor 144 printing in g
73. E To obtain best print results select the appropriate paper size and type in your print driver before printing Table 6 1 Supported paper and print media sizes Size Dimensions Tray 1 Tray 2 or optional Automatic duplex Tray 3 printing Letter 216 x 279 mm 8 5 x 11 inches Y Legal 216 x 356 mm 8 5 x 14 inches Y A4 210 x 297 mm 8 27 x 11 69 inches v Executive 184 x 267 mm 7 24 x 10 51 inches Y A5 148 x 210 mm 5 83 x 8 27 inches A6 105 x 148 mm 4 13 x 5 83 inches B5 JIS 182 x 257 mm 7 17 x 10 12 inches 16k 184 x 260 mm 7 24 x 10 23 inches 195 x 270 mm 7 68 x 10 62 inches 197 x 273 mm 7 75 x 10 75 inches SIGS ON ONSEN NINN lt SINISAS R SNIA STS 8 5 x 13 216 x 330 mm 8 5 x 13 inches Y 4x6 107 x 152 mm 4 x 6 inches 5x8 127 x 203 mm 5 x 8 inches 10x 15cm 100 x 150 mm 3 9 x 5 9 inches Custom Minimum 76 x 127 mm 3 x 5 in Maximum 216 x 356 mm 8 5 x 14 in Custom Minimum 102 x 153 mm 4 x 6 in Maximum 216 x 356 mm 8 5 x 14 in Table 6 2 Supported envelopes and postcards Size Dimensions Tray 1 Tray 2 Automatic duplex printing Envelope 10 105 x 241 mm 4 13 x 9 49 inches Y Y Envelope DL 110 x 220 mm 4 33 x 8 66 inches Y Y Envelope C5 162 x 229 mm 6 93 x 9 84 inches v Y ENWW Supported paper sizes 75 Table 6 2 Supported envelopes and postcards continued Size Dimensions Tray 1 Tray 2 Automatic du
74. E Aa a i a A AET Ea 14 HP Web ServicOS MON mririssikeicdieaniiiniseotinaidiii aaea aada 15 Reports Menu ecenin iaaa iaa aaia aa a iaaa E a aa aE E iaa E Eaa 16 Quick Forme MW seerne E T R T T 17 Fax Setup MONU sssrini ona a aa a naa 18 SYSTEM ceun meni ssri aaraa E dated abateuedecs 21 Service Menu nearen aeee a a a e a a a A 26 Network Setup MON iiessestecieesnaaed canadeanssnnacadsanasaacacdeacenaaancseaussaandacagistaatdadeqedananaadiudeassawasene 28 Function Specific MENUS cccccccecceeceeeeeeeeececeeeaeeeeeeeeeeeeeeeeeceecaeaaaeaaecaeeeeeeeeeeeeeeteesecececiesaeeseeeeeeeeees 30 COPY MONU acirc ienis nE EE E TEREE NEEE OE REEERE 30 Fax MENU dctsweteetarssaadieasusinwatievenanasaddchonadaccdeneveadualen aa e a aa aa E aA EA 32 Scan MENU aecscian ctacedcapantiad cdunduarundenencaandea deaadudnad deaddacanaastayadaunaundstenreetend a aa 34 USB Flash DIV reris a a a ae Neen eae arenes 35 3 Software f r WING OWS issssesscecess siete nassaan ainiaan aa aa aaa aa iaaa a a aeaaeai Lanai Liai 37 Supported operating systems and printer drivers for WINdOWS cccceeeeeeeeeeeeceeceeeeeeeeeeeeeeenenees 38 Select the correct printer driver for WiINGOWS 0ccccceceeeeeeeeeeeeceeceneaeeeeeeeeeeeteeeeceececenieeeeeeeeeeeeneees 38 HP Universal Print Driver UPD 00 ce ceececeee settee etree ete eee eeeaaaeeeeeeeeaeeeeeseeenaeeeeeeeenaees 40 Change print job settings for WINGOWS sessista eee ee ttne eee e eee te eTEN EER
75. EN Eea 41 ENWW Priority Tor print setings wsscsscce ssacotd cats aa A E E 41 Change the settings for all print jobs until the software program is closed 008 41 Change the default settings for all print JODS 2 0 0 0 eccceeeeeceee eee eeee eee eeeenaeeeeeeenaeeeeeeenaaes 41 Change the product configuration settings eseeeessseseresseeeerrissstttrrretstttnnnststtennnnnneeen nn 42 Remove the printer driver from WINdOWS c ececeeeeceeeceeeeeeeeeeeeeeeteeeeceeeaaaeaaeseeeeeeeeeeeeeeeteetenneeees 43 Supported utilities for WiNdOWS c c ccccecceeceeeee eee ee eect a aaa A aN aaa aaa 44 Other Windows components and utilities cc eee cece eeeecee eneen eeen etenn eceaaecaeeeeeeeeeneeeeeees 44 Software for other operating SYStEMS ccccccceeeeeeececeeeeneceeeeeeeeeeeeeeseccecaaecaeeeeeeeeeeeeeeeeseecsucaeeaeeeeeees 44 4 Use theproduct WIN MaCs sacs reteses caste otaccecanacehaasaccabeetenecs case estes scaseceestcra aeseeesss asters 45 Software for MacC 2 0 2 ccccccecee cece ceeceeceeeeeaecaeeceeeeeeeeeeeete cae seceaaaaaeaaecaeeeeeeeeeeeeeeeseeseesecececcacsaecaeeeeeeeeeeeees 46 Supported operating systems and printer drivers for MaC ccccccccccceeeeeeeeeeeeeeteeteeeeeeee 46 Install software for Mac operating systems 0 0 0 eceeeeeeeeeeeee eee eeeeeeeeeeteeneeeeeeteeeaaeeeeteeaaeeees 46 Remove the printer driver from Mac operating systems 1 0 0 0 cceeeeeee
76. Enlarge feature to reduce the image so the copy is not cropped 154 Chapter 10 Copy ENWW Set the paper size and type for copying on special paper 1 From the Home screen touch the Copy button 2 Touch the Settings button and then scroll to and touch the Paper button 3 From the list of paper sizes touch the name of the paper size that is in Tray 1 4 From the list of paper types touch the name of the paper type that is in Tray 1 5 Touch the Black or Color button to start copying Restore copy default settings 1 From the Home screen touch the Copy button 2 Touch the Settings button and then scroll to and touch the Restore Defaults button ENWW Copy settings 155 Copy photos Ey NOTE Copy photos from the scanner glass not from the document feeder 1 Place the photo on the scanner glass picture side down at the upper left corner of the glass and close the scanner lid 2 From the Home screen touch the Copy button 3 Touch the Settings button and then touch the Optimize button 4 Touch the Picture button 5 Touch the Black or Color button to start copying 156 Chapter 10 Copy ENWW Copy mixed size originals Use the scanner glass to make copies of mixed size originals NOTE You can use the document feeder to copy mixed size originals only if the pages share a common dimension For example you can combine Letter and Legal size pages becaus
77. Every fax error the factory set default e Send fax error Receive fax error Never NOTE With this option you will have no indication that a fax failed to be transmitted unless you print a fax activity log 1 From the Home screen touch the Fax button 2 Touch the Fax Menu button 3 Touch the Fax Reports button 4 Touch the Fax Error Report button and then touch the printing option that you want to use Change error correction and fax speed Set the fax error correction mode Usually the product monitors the signals on the telephone line while it is sending or receiving a fax If the product detects an error during the transmission and the error correction setting is On the product can request that the portion of the fax be resent The factory set default for error correction is On You should turn off error correction only if you are having trouble sending or receiving a fax and you are willing to accept the errors in the transmission Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a satellite telephone connection 1 From the Home screen touch the Setup X button 2 Touch the Service menu 3 Touch the Fax Service menu 4 Touch the Error Correction button and then touch the On button ENWW Solve fax problems 211 Change the fax speed The fax speed setting is the modem protocol that the product uses to send fa
78. LASERJET PRO 300 COLOR MFP Tf LASERJET PRO 400 COLOR MFP User Guide HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 color MFP M475 User Guide Copyright and License 2011 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 2 10 2011 Part number CE863 90907 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Intel Core is a trademark of Intel Corporation in the U S and other countries Java is a US trademark of Sun Microsystems Inc Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group ENERGY STAR and the ENERGY STAR mark are registered U S marks Conventions used in this guide X TIP Tips provide helpful hints or shortcuts x Ey NOTE Notes provide important information to explain a conce
79. OVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com ENWW OpenSSL 295 Customer support Get telephone support for your country region Country region phone numbers are on the flyer that was in the box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 Get support for products used with a Macintosh computer www hp com go macosx Download software utilities drivers and electronic www hp com go LJColorMFPM375_software or info
80. Other Color laser transparency Labels Letterhead Envelope Preprinted Prepunched Colored Rough Tough Weight Up to 163 g m 43 Ib Postcard Up to 176 g m 47 Ib Capacity Paper orientation Up to 12 5 mm 0 5 in stack Side to be printed on face up height with the top edge at the back of Up to 50 sheets or 10 envelopes the tray Side to be printed on face up with the top edge at the back of the tray or the stamp end at the back of the tray 1 Capacity can vary depending on paper weight and thickness and environmental conditions 2 The product supports 60 160 g m 16 42 Ib paper weight for automatic duplex printing 3 This paper type is not supported for automatic duplex printing ENWW Supported paper types and tray capacity 79 Load paper trays Load Tray 1 1 Open Tray 1 2 Pull out the extension tray 80 Chapter 6 Paper and print media ENWW 3 Ifyou are loading long sheets of paper flip out the extension 4 Extend the paper guides fully callout 1 and then load the paper stack into Tray 1 callout 2 Adjust the paper guides to the size of the paper NOTE Place the paper into Tray 1 with the side to be printed on face up and the top toward the product Load Tray 2 or optional Tray 3 1 Pull the tray out of the product ENWW Load paper trays 81 82 Slide open the paper length and width guides To load Legal size paper extend
81. P Web Services 15 map printing 16 Reports 16 mercury free product 303 Microsoft Word faxing from 195 model comparison 1 number locating 9 modems connecting 172 multiple pages per sheet 55 printing Windows 119 music paper printing 17 N n up printing 55 selecting Windows 119 network configuring 28 password changing 69 password setting 69 settings changing 68 settings viewing 68 Network config menu 28 network port locating 7 8 networks configuration page 16 default gateway 69 HP Web Jetadmin 233 IPv4 address 69 models supporting 2 settings report 16 subnet mask 69 networks wired installing product 65 Neutral Grays 142 non HP supplies 91 notebook paper printing 17 notes iii number of copies changing 146 6 obtaining IP address 65 OCR software 163 online help control panel 12 online support 296 opening printer drivers Windows 109 operating environment specifications 298 operating systems supported 38 46 optical character recognition software 163 ordering supplies and accessories 286 ordering supplies Web sites 285 orientation selecting Windows 120 output bin jams clearing 259 locating 6 outside lines dial prefixes 180 pauses inserting 180 P page count 16 page sizes scaling documents to fit Windows 131 pages per minute 2 pages per sheet 55 selecting Windows 119 paper copy settings 155 covers using different paper 129 custom size Macintosh settings 53 default si
82. P as an upgrade update or supplement collectively Upgrade you must first be licensed for the original HP Software identified by HP as eligible for the Upgrade To the extent the Upgrade supersedes the original HP Software you may no longer use such HP Software This EULA applies to each Upgrade unless HP provides other terms with the Upgrade In case of a conflict between this EULA and such other terms the other terms will prevail 292 Appendix B Service and support ENWW 4 TRANSFER a Third Party Transfer The initial end user of the HP Software may make a one time transfer of the HP Software to another end user Any transfer will include all component parts media User Documentation this EULA and if applicable the Certificate of Authenticity The transfer may not be an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred Software will agree to this EULA Upon transfer of the HP Software your license is automatically terminated b Restrictions You may not rent lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use You may not sublicense assign or otherwise transfer the HP Software except as expressly provided in this EULA 5 PROPRIETARY RIGHTS All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law including applicable copyright trade secret patent and tra
83. P design future products to meet our customers printing needs HP collects a sampling of memory chips from print cartridges returned to HP s free return and recycling program The memory chips from this sampling are read and studied in order to improve future HP products The data collected from the print cartridge memory chip does not contain information that can be used to identify a customer or user of the print cartridge or their product Courier Font Regular Sets Courier font values Dark Color Copy On Enables or disables color copying Off ENWW Setup Menu 25 Service menu In the following table items that have an asterisk indicate the factory default setting Menu item Sub menu item Sub menu item Fax Service Clear Saved Faxes Description Clears all faxes in memory Run Fax Test Performs a fax test to verify that the phone cord is plugged in the correct outlet and that there is a signal on the phone line A fax test report is printed indicating the results Print T 30 Trace Now Prints or schedules a report that is used to troubleshoot fax transmission issues Never If Error At End of Call Error Correction On The error correction mode allows the sending device to re transmit data if it detects an error signal Off Fax Service Log The fax service log prints out the last 40 entries in the fax log Cleaning Page Cleans the product when specks or other marks appear on print
84. POE PEE EAE TEE IE T PONTE PETE E ST EE C EE EE E T 169 SOUUP TAX ioiii aa e REENE AE E E a 170 Install and connect the hardware ccccceeeeeeeeeeeeeeeecceceeeaeceeeeeeeeeeeeeeeeeeeteeenteetenneeaea 170 Configure Tax Settings scncenionreciiiioiie enii EE REE E RE 174 Use the HP Fax Setup Wizard 2 cccccceccecccecceeeeeeeeeeeeeeeeeeeseceeccaaaaaaaaaecaecaeeeeeeeeeeeeeeeeeess 175 Use the phone DOOK 22s e checciedias eoncevadasiedavedelinwansteds dhannetucddchamaaueadvdaawesensidd Eaa E aAa aE E AEE Ea 176 Use the control panel to create and edit the fax phone book s ssssnssrsssrrerrrrrrerreeesee 176 Import or export Microsoft Outlook contacts into the fax phone book c cecceeeee eee 176 Use phone book data from other programs 0 ececececeeeeeeeeceeeeeeeeeeeenaeeeeeeeeetaaeeeeeeeeeeaaas 176 Delete phone book entries ecccccceccececceeeeeeceeeeeeeeeeeeee nese tae eaaaceaaeaaeeaeceeeeeeeeeeeeeeess 177 Use Speed GlialS iissaticcetsusansncdocsavadd daeddesnnantcaddensvannsaclediesstaadtecsdesanadienns saaadiadisebaaaavedeestannds 177 Manage group dial ntiieS s fsicceveisseneshocueyiasacaeeded saytyedeexeentnasbevbaubesceed E AR 178 SOL TAX SOUS E E O aes sncicciee idee die ea eecte cee bbee susie E nuaedeeet ntaaee 180 Send fax SCUINGS cc cazccacdaccteeccesdantecedsctunatece2canscvatdeeccacsiaiecsdcsansabecaiceastaies adia ai aiiai 180 FRECCIVE TAX Senge seare E esau ei cdey evan ea ceva
85. Print on both sides manually F Flip pages up Booklet layout Pages pet sheet A nana ner shast b pages per sneet 9 pages per sheet 16 pages per sheet Orientation Portrait Landscape l Rotate by 180 degrees Advanced Effects Printing Shortcuts Paper Quaiity Finishing Color Document Options E Print on both sides manually E Flip pages up Booklet layout Off x Pages per sheet 2 pages ver sheet xl T Print page borders Page order Right then Down X Portrait Landscape El Rotate by 180 degrees ENWW 2 Select the product and then click the Print etal Properties or Preferences button Printer Mme R Status Idle el reas Type HP LaserJet CM1410 Series PCL 6 Where LPT1 E Print to File Comment E Manual duplex Page range Copies All Number of copies li 5 Current page Selection 5 Pages F Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document Zoom A Pages per sheet Print All pages in range es oa L page x Scale to paper size No Scaling z 3 Click the Finishing tab eenn n Advanced Printing Shortcuts Paper Quality rl Services Document Options E Print on both s
86. RSS 210 Regulation EC No 1275 2008 ENERGY STAR Qualified Imaging Equipment Typical Electricity Consumption TEC Test Procedure 308 Appendix D Regulatory information ENWW Supplementary Information The product herewith complies with the requirements of the R amp TTE Directive 1999 5 EC Annex Il and Annex IV EMC Directive 2004 108 EC the Low Voltage Directive 2006 95 EC the EuP Directive 2005 32 EC and carries the CE Marking accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s 3 Telecom approvals and standards appropriate for the target countries regions have been applied to this product in addition to those listed above 4 This product uses an analog fax accessory module which Regulatory Model numbers are BOISB 0903 00 US LIU or BOISB 0903 01 EURO LIU as needed to meet technical regulatory requirements for the countries regions this product will be sold 5 This product uses a radio module device which Regulatory Mo
87. Rico HP LaserJet print cartridge recycling returns use the pre paid pre addressed shipping label contained in the box To use the UPS label give the package to the UPS driver during your next delivery or pick up or take it to an authorized UPS drop off center Requested UPS Ground pickup will be charged normal pick up rates For the location of your local UPS drop off center call 1 800 PICKUPS or visit www ups com If you are returning the package with the FedEx label give the package to either the U S Postal Service carrier or FedEx driver during your next pick up or delivery Requested FedEx Ground pickup will be charged normal pick up rates Or you can drop off your packaged print cartridge s at any U S Post Office or any FedEx shipping center or store For the location of your nearest U S Post Office please call 1 800 ASK USPS or visit www usps com For the location of your nearest FedEx shipping center store please call 1 800 GOFEDEX or visit www fedex com For more information or to order additional labels or boxes for bulk returns visit www hp com recycle or call 1 800 340 2445 Information subject to change without notice Residents of Alaska and Hawaii Do not use the UPS label Call 1 800 340 2445 for information and instructions The U S Postal Service provides no cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii 302 Appendix D Regulatory information ENWW Non U S re
88. S is that it provides an interface to the product that anyone with a network connected product and computer can use There is no special software to install or configure but you must have a supported Web browser on the computer To gain access to the EWS type the IP address for the product in the address line of the browser To find the IP address print a configuration page NOTE For Macintosh operating systems you can use the EWS over a USB connection after installing the Macintosh software included with the product Open the HP Embedded Web Server To open the HP Embedded Web Server type the IP address or host name of the product in the address field of a supported Web browser To find the IP address or host name print a configuration page You can also open the HP Embedded Web Server from the printer driver Open the Services tab and click the supplies icon Ey NOTE If an error occurs while opening the HP Embedded Web Server confirm that the proxy settings are correct for your network Q TIP After you open the URL bookmark it so that you can return to it quickly in the future HP Embedded Web Server features 232 The EWS allows you to view product and network status and manage printing functions from a computer With the EWS you can complete the following tasks e View product status information e Enable HP Web Services including HP ePrint e Determine the remaining life on all supplies and order new ones
89. Select the Manual setting Ey NOTE You must be present to receive faxes The product is connected to a DSL phone service e Check the installation and features A DSL modem requires a high pass filter on the phone line connection to the product Contact your DSL service provider for a filter or buy a filter e Verify that the filter is plugged in e Replace the existing filter to make sure that it is not defective The product uses a fax over IP or VoIP phone service e Set the Fax Speed option to the Slow V 29 or Medium V 17 setting or disable the Fast V 34 setting a From the Home screen touch the Setup button b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting e Contact your service provider to make sure that fax is supported and for a recommended fax speed settings Some companies might require an adapter ENWW Solve fax problems 221 An error message displays on the control panel The No fax detected message appears NOTE This error does not always refer to a missed fax If a voice call is made to a fax number by mistake and the caller hangs up the No fax detected message appears on the control panel e Ask the sender to resend the fax e Make sure that the telephone cord from the product is plugged into the wall telephone jack e Try a different phone cord e Plug the product phone cord into a jack for another phone line
90. Status page The Supplies Status page indicates the estimated life remaining in print cartridges It also lists the part number for the correct genuine HP print cartridge for your product so you can order a replacement print cartridge as well as other useful information 1 At the control panel press the OK button to open the menus 2 Open the following menus e Reports e Supplies Status ENWW Improve print quality 267 Interpret the Print Quality Page 1 On the product control panel open the Reports menu 2 Select the Print Quality Page item to print it This page contains five bands of color which are divided into four groups as indicated in the following illustration By examining each group you can isolate the problem to a particular print cartridge Section Print cartridge 1 Yellow 2 Cyan 3 Black 4 Magenta e _ If dots or streaks appear in only one of the groups replace the print cartridge that correlates with that group e If dots appear in more than one group print a cleaning page If this does not solve the problem determine if the dots are always the same color for example if magenta dots appear in all five color bands If the dots are all the same color replace that print cartridge e If streaks appear in multiple color bands contact HP A component other than the print cartridge is probably causing the problem Inspect the print cartridge for damage 1 Remove the
91. TAM A telephone answering machine TAM is attached to the Aux phone port of the product The product will listen for fax tones after the answering machine has picked up the call and pick up a call if fax tones are detected e Fax Tel The product will automatically pick up all calls and determine if the call is a voice or fax call If the call is a fax call the product handles the call as an incoming fax If the incoming call is detected as a voice call the product will generate an audible synthesized ring to alert the user of an incoming voice call Rings to Answer Sets the number of rings that must occur before the fax modem answers The default setting is 5 18 Chapter 2 Control panel menus ENWW Menu item Sub menu item Distinctive Ring Sub menu item All Rings Single Double Triple Double and Triple Description If you have distinctive ring phone service use this item to configure how the product responds to incoming calls e All Rings The product answers all ring patterns or calls that come through the telephone line e Single The product answers any calls that produce a single ring pattern e Double The product answers any calls that produce a double ring pattern e Triple The product answers any calls that produce a triple ring pattern e Double and Triple The product answers any calls that produce a double ring or triple ring pattern Dial Prefix On Specif
92. VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet Pro 300 color MFP M375nw HP LaserJet Pro 400 color MFP M475dn M475dw kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser ENWW Safety statements 311 GS statement Germany Das Ger t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehe
93. WW 11 Scan ENWW Define Custom Copy Settings sssini aan AEREE RAEAN 154 Set the paper size and type for copying on special paper ceeceeeeeeceeeeeeeeeeeeeeeeeeeees 155 Restore copy default settings 2 sit sec i acdesdedet cadets sted saansinieteteaaisendeatenaanaeieateeiniaazens 155 COPY PNOO Siia i ageasdaseddanaas danadecgdaansagh detaaauataedanaseal lendaansaadstedsanaetbuenteanedddecanaaatdes 156 COPY MIXEG SIZEOIQIMNANS eserinin a Te TE a 157 Copy On Doth SIDES sissioni noi E a AAEE RE A ES 158 Copy on both sides automatically duplex models only eeeeceeeeeeeeeeeeeettteeeeeeeeeeeneee 158 Copy on both sides manually ccccecccececeeceeeeeeeeeeceeceaeaaaeaecaeeeeeeeeeeeeeeeteeeecsseneenaeeaeeees 159 Seer Serre eee EN reer eer T crore rer en cr ETA ET ANAIE TAA AE E E T E T 161 Use scan functions 0 0 2 0 eee ee eeeceecee cee ee eee e eee ee ttnn tee ee eee eaeeaaaaaaeaaecaeeeeeeeeeeeeeeeeeeecesedsaesaaeasaeaaesaeeeeeeeeeeeeess 162 Scan methods ccs ssca capil sathscndadsenssdececaseastaageneceaavaausins danenhdecan dd a A aA E Naaa 162 Canel a Scaligerin aie E a AA EE 163 SOCAN SQUINGS r E E E E A E E E 164 Scanner resolution and Color 2 0 00 ec eeseccecccsecceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseceseeseecdeeeceeqcecsusaeeaeeees 164 SCAN quality sasoie ngada aaa a aa aa aaa aa a a 166 Scan a PNOlO usas vadavredinnetndssaehenedudastelacwandactiaincsdanssaedievinss e a a aae aA aabiidetiveeer ats 167 E
94. a a a A a NA 318 Vietnam Telecom wired wireless marking for ICTQC Type approved products 318 Uke Genera ee Se EA AT en SR oO Ee Se se ere Seer Pere ern EE EAE errr A E errr ere 319 xiv ENWW 1 Product basics e Product comparison Environmental features e Accessibility features Product views ENWW 2 Product comparison Paper handling Supported operating systems Tray 1 50 sheet capacity HP LaserJet Pro 300 color MFP M375nw CE903A v HP LaserJet Pro 400 color MFP M475dn CE863A v HP LaserJet Pro 400 color MFP M475dw CE864A v Tray 2 250 sheet capacity Optional Tray 3 250 sheet capacity Standard output bin 150 sheet capacity Automatic duplex printing SENN Windows XP 32 bit Windows Vista 32 bit and 64 bit Windows 7 32 bit and 64 bit Windows 2003 Server 32 bit Service Pack 3 printer and scan drivers only S NPN OS KSSS es Ya NP NE NNN NNN Windows 2008 Server printer and scan drivers only Windows 2008 Server R2 printer and scan drivers only lt lt lt Connectivity Mac OS X v10 5 and later Hi Speed USB 2 0 lt Memory 10 100 Ethernet LAN connection Wireless network connection HP Smart Install for easy software installation Windows only 192 MB RAM expandable to 448 MB Chapter 1 Product basics KSO SISI NSIS S SIS SIO SINSI SISI
95. ac 00 0 0 eeeeeeeeeeeeeeereeeeeeeeeeeneeeees 55 Set the color options With Ma 00 cccccccccecee cee eeeeeeeeeeaaeeaeeeeeeeeeeeeeeeeesgsesecccieaaeeeeeeeeeeeeees 56 WSO Air PriNt souino niaaa aa aaa a a aaa aE E EAA aa AE aAa aa EEAS 57 FAX With MaGic rasa tal a Ea TE AEE 58 Scan With MAG eotia eioan aaa aaa a aaa aaa da 59 Solve problems with MacC 00 ccccccecceeeeeee eect cece e eae eeaaecaecaeeeeeeeeeeeeeeeeegeeeecaeecsaeeasaeaaeaaecaeeeeeeeeeeeeeeetes 60 5 Connect the product with Windows sciccsiccssesstccsscnsassiecisivantatactcangecccs rts iocustasstandewnas Lictedcodectisestiedaseanscasteveniae 61 Printer Sharing disclaimer 0 0 eect ee eetee eee ainiin adikir iaiia iaaii deanai adaa 62 Use HP Smart Install to connect to a computer a wired network or a wireless network 5 62 HP Smart Install for Windows direct connections USB cc cceeeeeeeeeeeteeeeeeeeeeenteeeeees 62 HP Smart Install for Windows wired networks seeeececeecceeceeeceeeeeeeeeeeeeeeeteeeensennnenes 62 HP Smart Install for Windows wireless networks method 1 Use the product control ENWW HP Smart Install for Windows wireless networks method 2 Temporarily connect a USB Cable asic sccaiecacatc Seaacccodtazsana a aE O raasaudessaaanaiaegabe uialty debdanacatideananantde 63 HP Smart Install for Windows wireless networks method 3 Use WPS 0 seee 63 Connect with USB 20 2 2 2 cc oaran eee
96. ake sure that the printing software is correctly installed 46 Chapter 4 Use the product with Mac ENWW Install software for Mac computers on a wired network Configure the IP address 1 Connect the network cable to the product and to the network 2 Wait for 60 seconds before continuing During this time the network recognizes the product and assigns an IP address or host name for the product Install the software 1 Install the software from the CD Click the product icon and follow the onscreen instructions 2 Printa page from any program to make sure that the software is correctly installed ENWW Software for Mac 47 Install software for Mac computers on a wireless network Before installing the product software make sure the product is not connected to the network using a network cable Make sure your Mac computer is connected to the same wireless network to which you plan to connect the product Use one of the following procedures to connect the product to the wireless network Connect the product to a wireless network using WPS by using the control panel menus Connect the product to a wireless network using a USB cable If your router supports Wi Fi Protected Setup WPS use that method to add the product to your network This is the simplest way to set up the product on a wireless network Ey NOTE Apple AirPort wireless routers do not support WPS button setup If your wireless route
97. al features Duplex printing Save paper by using the manual duplex printing option Automatic duplex printing is available with the HP LaserJet Pro 400 color MFP M475dn and HP LaserJet Pro 400 color MFP M475dw models Print multiple pages per sheet Save paper by printing two or more pages of a document side by side on one sheet of paper Access this feature through the printer driver Copies multiple pages per sheet Save paper by copying two or four pages of an original document side by side on one sheet of paper Recycling Reduce waste by using recycled paper Recycle print cartridges by using the HP Planet Partners return process Energy savings Instant on Fusing technology and sleep mode enable this product to quickly go into reduced power states when not printing thus saving energy Accessibility features The product includes several features that aid users with accessibility issues e Online user guide that is compatible with text screen readers e Print cartridges can be installed and removed by using one hand e All doors and covers can be opened by using one hand ENWW Environmental features 5 Product views Front view Oa Ww __ 1 Document feeder cover 2 Document feeder input tray 3 Document feeder input tray extension 4 Document feeder output bin 5 Color touch screen control panel 6 Control panel adjustment leve
98. ance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give 314 Appendix D Regulatory information ENWW the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution can be particularly important in rural areas Z CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN of this device is 0 0 Notice The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed five 5 0 The standard connecting arrangement code telephone jack type for equipment with direct connections to the telephone network is CA11A Vietnam Telecom wired wireless marking
99. anel A fax is received but does not print S ender receives a busy signal N C o dial tone annot send or receive a fax on a PBX line The fax does not respond The fax has a dedicated phone line Set the Answer Mode option to the Automatic setting from the control panel a e From the Home screen touch the Setup button Open the Fax Setup menu Open the Basic Setup menu Open the Answer Mode menu Select the Automatic setting An answering machine is connected to the product ENWW Set the Answer Mode option to the TAM setting and plug the answering machine into the telephone port a b c d e If From the Home screen touch the Setup button Open the Fax Setup menu Open the Basic Setup menu Open the Answer Mode menu Select the TAM setting the TAM setting is unavailable set the Answer Mode option to the Automatic setting Set the Rings to Answer setting to at least one ring more than the number of rings for which the answering machine is set a b c From the Home screen touch the Setup button Open the Fax Setup menu Open the Basic Setup menu Solve fax problems 219 d Open the Rings to Answer menu e Select the correct setting Plug the answering machine into the telephone port If the product has a telephone handset connected set the Answer Mode option to the Fax Tel setting to route calls to the correct device When detecti
100. angle ENWW Install memory DIMMs 237 7 Push down on the DIMM until both latches engage the DIMM When the installation is correct the metal contacts are not visible PY NOTE Ifyou have difficulty inserting the DIMM make sure that the notch on the bottom of the DIMM is aligned with the bar in the slot If the DIMM still does not go in make sure that you are using the correct DIMM type 8 Reinsert the DIMM access door Zo q Le 9 10 Reconnect the power cable and USB or network cable and then turn on the product 238 Chapter 13 Manage and maintain ENWW Enable memory Windows XP Windows Server 2003 1 Windows Server 2008 and Windows Vista 2 7 8 Click Start Click Settings Click Printers and Faxes using the default Start menu view or click Printers using the Classic Start menu view Right click the product driver icon and then select Properties Click the Device Settings tab Expand the area for Installable Options Next to Automatic Configuration select Update Now Click OK NOTE Ifthe memory is not updated correctly after using the Update Now option you can manually select the total amount of memory installed in the product in the Installable Options area The Update Now option overwrites any existing product configuration settings Windows 7 1 2 7 Click Start Click Dev
101. attach it to an e mail message sent to the product s e mail address ENWW Use HP ePrint 123 Additional print tasks with Windows Print colored text as black grayscale with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button 3 Click the Advanced tab 4 Expand the Document Options section 5 Expand the Printer Features section 6 Inthe Print All Text as Black drop down list select the Enabled option Print on preprinted letterhead or forms with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Print eal Properties or Preferences button Printer eS Status Idle R HP LaserJet CM1410 Series PCL 6 Find Printer J Where LPT1 E Print to file Comment E Manual duplex Page range Copies all Number of copies 1 Current page Selection separated by commas For example 1 3 5 12 Pages Enter page numbers and or page ranges a 124 Chapter 8 Print tasks Print what Document Print All pages in range Options z Zoom Pages per sheet X Scale to paper size No Scaling 7 Collate 1 page z x ENWW 3 Click the Paper Quality tab oe u Advanced Printing Shortcu Paper Quality ffects Paper Options Paper sizes 8
102. bout the yield for the cartridges see www hp com go pageyield Actual yield depends on specific use Appendix A Supplies and accessories ENWW B Service and support e Hewlett Packard limited warranty statement e HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement e Data stored on the print cartridge e End User License Agreement e OpenSSL e Customer support ENWW 287 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Pro 300 color MFP M375nw and HP LaserJet One year from date of purchase Pro 400 color MFP M475dn and M475dw HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP
103. button to display the product IP address At the computer open a Web browser and type the IP address in the URL address bar to open the HP Embedded Web Server Click the HP Smart Install tab and follow the onscreen instructions Ey NOTE If the HP Smart Install program fails insert the product CD into your computer Follow the onscreen instructions Chapter 5 Connect the product with Windows ENWW HP Smart Install for Windows wireless networks method 1 Use the product control panel Sf NOTE Use this method only if you know your wireless network SSID and password 1 On the product control panel touch the Wireless 4 button Touch the Wireless Menu button and then touch the Wireless Setup Wizard item Follow the instructions to complete the wireless setup On the product control panel touch the wireless status j button to display the product IP address At the computer open a Web browser and type the IP address in the URL address bar to open the HP Embedded Web Server Click the HP Smart Install tab and follow the onscreen instructions HP Smart Install for Windows wireless networks method 2 Temporarily connect a USB cable 1 Connect an A to B type USB cable to the computer and the product The HP Smart Install program might take a few minutes to start Follow the onscreen instructions Choose the Wireless Network option for the installation type Remove the USB cable when instructed HP Smart Insta
104. ceceeeeeeccec cee ce eee e teen eee te eee eaeeaaeaaeaeeeeeeeeeeeeeeeteesesssesensaesaeeees 234 Powersave INOGES esri aa e a aa E cua EE eager 234 Archive Print a aascadeacdassaadaveceassadunceassannducdeavanadcdugessaaadsducananaceed a a aa a aaa aa 235 Install memory DIMMS 0 0 ee ec eee ceeeeee eee eeee ee eee te cne eee eee eee eee cneeeeeeeeeneaaeeeeseneaeeeeeseneaaeeeseeeaeeeseeaaeees 236 Install memory DIMMS ccc cecteesdsiiden niinen ETARE RE eta 236 Enable memory jicdecetideccetivedencncebeesteceenitecacagesicecdecabavedeacac E A 239 Check DIMM installation cccccccccecceeeeeeeeeeee cece aaaeaaeeeeceeeeeeeeeeeeeeeseesecesucsusaeeeeeees 240 Memory alloCationn viiiccctcitivetecte ee ieeceecs te neeieeditveteedi A EE 240 Clean the product iorta a sashaecsdecaddoessaguas aae D Oa aaa oa aae 241 Clean the paper path 200 0 cccccccccccccee eee ee eee etee tcc ecaeaaaaeaaeeeeeeeeeeeeeeeeeeeeeeeeteesesessenineaeeaeeees 241 Clean the scanner glass strip and platen cccccceeeeeeeeeeeeeeeeeeceeeeeeeeeeeeteeeeeesesnaaeeees 241 Clean the document feeder pickup rollers and separation pad eeeeeeeeeeeeeeeeees 242 Clean the touch screen 0 ccccceccccee cece ceeeecneaeceeeeeeee settee tee cecaaaaaaeaeeeeeeeeeseeeeeeeseeneensaaaeees 243 Product pdateS saii ceils etek dere eka aveeid alae had ae a eva E ee dee 244 TA SOIVE problems anona a a aaa 245 Self help eiie annn a aia e i i iaa a
105. cedure to change the default resolution for all fax jobs to one of the following settings Standard This setting provides the lowest quality and the fastest transmission time Fine This setting provides a higher resolution quality than Standard that is usually appropriate for text documents Superfine This setting is best used for documents that mix text and images The transmission time is slower than the Fine setting but faster than the Photo setting Photo This setting produces the best images but greatly increases the transmission time The factory set default resolution setting is Fine Chapter 12 Fax ENWW Set the default resolution setting 1 From the Home screen touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Touch the Fax Resolution button and then touch one of the options Cover page templates Several business and personal fax cover page templates are available in the PC Fax Send software program Ey NOTE You cannot alter cover sheet templates but you can edit the fields within the templates Set billing codes If the billing codes feature is on the product prompts you to enter a billing code for each fax The product increases the billing code count for each sent fax page This includes all types of faxes except for poll received fax forwarded or computer downloaded faxes For an undefined group ora group dial fax the product increases the billing code count for
106. cel the print job e Mac print queue Open the print queue by double clicking the product icon in the dock Highlight the print job and then click Delete Change the paper size and type with Mac 1 2 On the File menu in the software program click the Print option In the Copies amp Pages menu click the Page Setup button Select a size from the Paper Size drop down list and then click the OK button Open the Finishing menu Select a type from the Media type drop down list Click the Print button Resize documents or print on a custom paper size with Mac Mac OS X 10 5 and 10 6 1 On the File menu click the Print option Use one of these methods 2 Click the Page Setup button 3 Select the product and then select the correct settings for the Paper Size and Orientation options 1 Onthe File menu click the Print option 2 Open the Paper Handling menu 3 Inthe Destination Paper Size area click the Scale to fit paper size box and then select the size from the drop down list Create and use printing presets with Mac Use printing presets to save the current printer driver settings for reuse ENWW Basic print tasks with Mac 53 Create a printing preset 1 2 On the File menu click the Print option Select the driver Select the print settings that you want to save for reuse In the Presets menu click the Save As option and type a name for the preset Click the OK button Use p
107. cenanaaeceeeeeeeeeeeeeeeseeeseseaaaeeaaeaeeeeeeeeeeteeess 83 Configure TRAY Si armea eaa Ea ie EEEE E tae ae neta eave heed eh ada 85 T Print Cartridges airisem raaire aeiiae aaia raka ia eaaa aiaa eae 87 Print cartridge information soconicicesnciienini i aa E E 87 SUPPUSS VIEWS ssrin iienaa naa a aa a aaa aaa a a aea 88 Print cartridge VIWE sccmcnisiiiicisiiiiaiiadoiiiaii iian iedit aiani 88 Manage print Carttid Ge esciorrria E AE 89 Change settings for print cartridges aessseeeiseeesrrresserrrreeersrnnsaatnnnataeinnnnnaataannaaaannnnnaaa 89 Store and recycle supplies 00 0 ccceec cee ceceeeeceececeeeeeeeeeeeeeeesecaaeaaeceeeeeeeeeeeeseseccsnncaaeeseeeeeeees 91 HP anticounterfeit Web site 2 0 0 0 cceccccceececeeeeeeeeeeeeeeeeeeeeeeeecaaeaaecaeeeeeeeeeeeeeeeeeeteeeteeeneeeienea 91 Replacement instructions 2sscccviasaaneettensaadacedeansdanteuecuranadacedeeuiae dawaddsasanndeacdinena a aa a aaa aA 92 Replace the print cartridges ccccccccceeeeeeeeeceeeeeecaaeeeeeeeeeeeeeeeeeeeeeeceenaaeaeeeeeeeeeeeeeeeeeeteees 92 Solve problems with supplies ccecceeeeeeeeeeeeceecaeeceeeeeeeeeeeec ce csaecaaeaaecaeeeeeeeeeeeeeeeseeseetecueeeeeeeeees 96 Check the print Cartridges oocsssnrirdin aa NAAA AEREN 96 Interpret control panel messages for supplies 2 0 2 0 ccceeeeeeeeeeeeeeeeececeeeeeeeeeeeeeeeeeeteeeeeeea 100 8 Print taS kS ciiin a nina acbteosehelsctcaapatesst ackbadeaszagcuess ideas eiaa aaaea oaii 107 Cancela prin
108. ck for another phone line 206 Chapter 12 Fax ENWW If the error persists contact HP See www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 or the support flyer that came in the product box ENWW Solve fax problems 207 Troubleshoot fax codes and trace reports View and interpret fax error codes Use fax error codes from the fax activity log to solve problems with the product fax features Code number Description 232 Possible causes include the following e A communication failure has occurred between the two machines e The user at the remote machine may have pressed the Stop button e The power at the remote machine has been interrupted or deliberately turned off causing the fax session to be interrupted To solve the issue try the following steps 1 Resend the fax at a different time when telephone line conditions have improved 2 Ifthe error persists and error correction is in use for the fax session disable the Error Correction setting 282 The product has not received any data at the start of a page during reception in error correction mode but the modem has not detected a remote disconnect The remote machine is probably transmitting sync frames instead of data and has either jammed or broken The remote machine is probably transmitting sync frames instead of data and has either jammed or broken Have the sender resend the fax after first requesting that the sender verify that the sending machi
109. connect to the correct line port 5 To connect a caller ID box plug a telephone cord into the previous device s telephone port Plug the other end of the telephone cord into the caller ID box line port 172 Chapter 12 Fax ENWW 6 To connect an answering machine plug a telephone cord into the previous device s telephone port Plug the other end of the telephone cord into the answering machine line port 7 To connect a telephone plug a telephone cord into the previous device s telephone port Plug the other end of the telephone cord into the telephone line port 8 After you have finished connecting additional devices plug all of the devices into their power sources Set up fax with a telephone answering machine e Set the product rings to answer setting for at least one ring more than the number of rings for which the answering machine is set e f an answering machine is connected to the same telephone line but on a different jack in another room for example it might interfere with the product s ability to receive faxes Set up fax with an extension phone With this setting turned on you can alert the product to pick up the incoming fax call by pressing 1 2 3 sequentially on the telephone keypad The default setting is On Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1 2 3 sequence The te
110. control panel indicates it is ready If the control panel does not indicate the product is ready turn the product off and then on again o If the control panel indicates the product is ready try sending the job again 2 Ifthe control panel indicates the product has an error resolve the error and then try sending the job again 3 Make sure the cables are all connected correctly If the product is connected to a network check the following items Check the light next to the network connection on the product If the network is active the light is green Make sure that you are using a network cable and not a phone cord to connect to the network o Make sure the network router hub or switch is turned on and that it is working correctly 4 Install the HP software from the CD that came with the product Using generic printer drivers can cause delays clearing jobs from the print queue 5 From the list of printers on your computer right click the name of this product click Properties and open the Ports tab If you are using a network cable to connect to the network make sure the printer name listed on the Ports tab matches the product name on the product configuration page If you are using a USB cable and are connecting to a wireless network make sure the box is checked next to Virtual printer port for USB 6 Ifyou are using a personal firewall system on the computer it might be blocking communication with
111. ct changes the heat and speed settings to obtain the best print quality for the type of paper that you are using If you are using special paper for all or most print jobs on the product change this default setting on the product The following table lists possible ways you can use the tray settings to meet your printing needs Paper use Load Tray 1 and one other tray with the same paper and have the product pick paper from one tray if the other one is empty Occasionally use special paper such as heavy paper or letterhead from a tray that usually contains plain paper Configure the product Load paper in Tray 1 No configuration is needed if the default settings for type and size have not been changed Load special paper in Tray 1 Print From the software program print the job From the software program print dialog chose the paper type that matches the special paper loaded in the tray before sending the print job Frequently use special paper such as heavy paper or letterhead from one tray Configure trays ENWW Load special paper in Tray 1 and configure the tray for the paper type 1 Make sure the product is turned on 2 Perform one of the following tasks e Control panel Open the System Setup menu and open the Paper Setup menu Select the tray that you want to configure From the software program print dialog chose the paper type that matches the special paper loaded in the
112. ct to a network by using an Ethernet cable If you disable HP Smart Install you must use the product software CD to install the product software ENWW Setup Menu 27 Network Setup menu In the following table items that have an asterisk indicate the factory default setting Menu item Sub menu item Sub menu item Wireless Menu Wireless Direct Settings Wireless Direct On Off NOTE You can also Description Enables or disables the Direct Wi Fi wireless access feature access this menu by Wireless Direct Name touching the Wireless p button on the control Set the product s Direct Wifi name so you can access it from other wireless devices that support the Wi Fi Direct protocol anel Wireless Direct Mode Set the product s Direct Wifi mode e Select the Print Only option the default setting to allow wireless access to only the product print functions from a mobile device e Select the Open Network option to allow wireless access to all product functions and settings from a mobile device Wireless Setup Wizard Guides you through the steps to set up the product on a wireless network Wi Fi Protected Setup If your wireless router supports this feature use this method to set up the product on a wireless network This is the simplest method Run Network Test Tests the wireless network and prints a report with the results Turn Wireless On Off Enables or disables the wireless network
113. d making a voice call Connect the product to a different phone line Set the fax resolution to Standard instead of the default of Fine If the error persists contact HP See www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 or the support flyer that came in the product box Fax storage is full Canceling the fax receive Description During the fax transmission the product ran out of memory Only the pages that fit into memory will be printed Recommended action Print all of the faxes and then have the sender resend the fax Have the sender divide the fax job into multiple jobs before resending Cancel all fax jobs or clear the faxes from memory Fax storage is full Canceling the fax receive Description The amount of available memory for storing faxes is insufficient to store an incoming fax 204 Chapter 12 Fax ENWW Recommended action If you are using the Private Receive feature print all received faxes to regain some memory If you still need more memory clear faxes from memory Open the Service menu In the Fax Service menu select the Clear Saved Faxes option Fax storage is full Canceling the fax send Description During the fax job the memory filled All pages of the fax have to be in memory for a fax job to work correctly Only the pages that fit into memory were sent Recommended action Cancel the current job Turn the product off and then turn it on again Try sending the job again If
114. d product in the Print amp Fax list A print job was not sent to the product that you wanted When connected with a USB cable the product does not appear in the Print amp Fax list after the driver is selected You are using a generic printer driver when using a USB connection The printer driver is not listed in the Print amp Fax list 1 Make sure that the product GZ file is in the following hard drive folder Library Printers PPDs Contents Resources If necessary reinstall the software If the GZ file is in the folder the PPD file might be corrupt Delete the file and then reinstall the software The product name does not appear in the product list in the Print amp Fax list Make sure that the cables are connected correctly and the product is on Print a configuration page to check the product name Verify that the name on the configuration page matches the product name in the Print amp Fax list Replace the USB or network cable with a high quality cable The printer driver does not automatically set up the selected product in the Print amp Fax list 1 2 ENWW Make sure that the cables are connected correctly and the product is on Make sure that the product GZ file is in the following hard drive folder Library Printers PPDs Contents Resources If necessary reinstall the software If the GZ file is in the folder the PPD file might be corrupt Delete the file and then reinstall the so
115. dd Number Delete Number Delete All Numbers Print Junk Fax list Modifies the junk fax list The junk fax list can contain up to 30 numbers When the product receives a call from one of the junk fax numbers it deletes the incoming fax It also logs the junk fax in the activity log along with job accounting information Reprint Faxes Prints the received faxes stored in available memory This item is available only if you have turned on the Allow Fax Reprint feature in the Fax Setup menu Forward Fax On Off Sets product to send all received faxes to another fax machine Polling Receive Allows the product to call another fax machine that has polling send enabled Phone Book Setup Individual Setup Group Setup Edits the fax phone book speed dials and group dial entries The product supports up to 120 phone book entries which can be either individual or group entries Delete Entry Deletes a specific phone book entry Delete All Entries Deletes all entries in the phone book ENWW Function specific menus 33 Menu item Sub menu item Print Report Now Sub menu item Prints a list of all the individual and group dial entries in the phone book Description Change Defaults Opens the Fax Setup menu Scan menu Menu item Sub menu item Sub menu item Description Scan to USB Drive Scan File Type JPEG Scans a document and stores it as a PDF file or
116. del number is SDGOB 0892 as needed to meet technical regulatory requirements for the countries regions this product will be sold Boise Idaho USA October 2011 For regulatory topics only European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger StraRe 140 D 71034 B blingen FAX 49 7031 14 3143 www hp eu certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 ENWW Declaration of conformity wireless models 309 Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation ZA WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation
117. demark laws You will not remove any product identification copyright notice or proprietary restriction from the Software 6 LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the HP Software except and only to the extent that the right to do so is allowed under applicable law 7 CONSENT TO USE OF DATA HP and its affiliates may collect and use technical information you provide in relation to i your Use of the Software or the HP Product or ii the provision of support services related to the Software or the HP Product All such information will be subject to HP s privacy policy HP will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services 8 LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOST PROFITS LOST DATA BUSINESS INTERRUPTION PERSONAL INJURY OR LOSS OF PRIVACY RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
118. dix C Product specifications cccccesccesesseceeeeeeeeeeeecececaseenseneneeeeeeseesaecagasssasaseeeessesoesasanagaegneneneeees 297 Physical specifications uasrassriseriirarrienrerrai riidan unnai rriak EANNA AAAA KANAANA ANANE NA ARANNA KAANE ANAKARA NAKAA Nenea 298 Power consumption electrical specifications and acoustic EMISSIONS 0 cececeeeeeeeeeeeeeeeenes 298 Environmental Specifications ccsiiesiccessssctducarhsscacacestanadtadvdaaaedacadiastanaceaddarvablaeudeaaadicwadeanandhereesandduasan 298 Appendix D Regulatory informati n sscccscsteiccscscesinaiiveerstanvaaeenosastacre etl acta aap AEEA RAE EE EAN 299 FCG regulators csccvesisceseeivecdveeseecitn ia neettieedn E ETTE dee wer eae crea 300 Environmental product stewardship program 2 cesceeeeeccecceeceeeeeeeeeeeeeeeeeeeeecececaeaaaeaeeeeeeeeeeeeeess 300 ENWW Protecting the environment enrere a E EEE R EER 300 OZONE PrOdUCtION MEA EE EEE TEE hehe be da be ve spac deectuiesa sa lechaaaedaceeetaaeene sean 300 Power consumption niac eieaa a reaa Lee ee eee 300 TONE CONSU O a ita aaa te Sd ER 301 Rape USC E TESA ata E TA E E EE es 301 PIASUIGS ANA AE ace tee lee E A E ee eee 301 HP Laseretiprint supplies sce ste tas lated a a a Ea 301 Return and recycling instructions essea iriin oeir iee este eetneeee ENEA EEEE A 302 P per ioniene ae ree hae e rei e eee eee 303 Materia reS TOS a i ets te ciara i aa tate te Ne ta ooh 303 Chemical substances 2 2
119. dle HP LaserJet CM1410 Series PCL 6 LPT1 Current page election Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Document ly All pages in range Copies Number of copies 1 cy pi l Find Printer Print to file _ Manual duplex 1 V Collate 1 Zoom Pages per sheet 1 page x Scale to paper size No Scaling Cese Additional print tasks with Windows 133 3 4 134 Click the Finishing tab Select the Print on both sides check box In the Booklet layout drop down list click the Left binding or Right binding option The Pages per sheet option automatically changes to 2 pages per sheet Chapter 8 Print tasks Advanced Printing Shortcuts Paper Qualty Etfec Finishing jor Services Document Options E Print on both sides manually Flip pages up Booklet lay Off Pages per sheet 1 page per sheet zZ Print page borders Right then Down Orientation Portrait Landscape El Rotate by 180 degrees Advanced Effects Printing Shortcuts Paper Quality Finishing Color Document Options V Print on both sides manually El Flip pages up Booklet layout Pages per sheet 1 page per sheet x ers Print p Right then Down z O
120. does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a
121. e Delete Al Papet Type HP Cove Matte Addons attributes NOTE AN pagas rak kaled ay thes table ave ent box Fager seser tapomaneny Select Paper ype Unupeciied Print oni belh sides On Special pages delved for ther prt pots Delete Delete Ad Page Type Pages Pape Source Pint pagez on dierent paper Fret Tray Pini pages on dilfemert paper Last Tia 1 sal Pages 2 ieee ie i lmt Special Pagre Covers Pager in document ANaomatcaly Select zj Papei Type HP Cover Matte HP Cover Matte tnt Adiong ottrbutes Additional print tasks with Windows 131 2 3 4 132 Select the product and then click the Properties or Preferences button Click the Effects tab Select the Print document on option and then select a size from the drop down list Chapter 8 Print tasks Print Ea Printer es SS o Status Idle i od pnintatas Type HP LaserJet CM1410 Series PCL 6 Where LPT1 E Print to File Comment E Manual duplex Page range Copies all Number of copies li Current page Selection Pages V Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document Zoom A Pages per sheet Print All pages in range ges per she 1 page x Scale to paper size No Scaling i aaien coe ee o x Advanced Printing Shortcuts Paper
122. e which holds about 250 pages These faxes are stored continuously Reprinting them does not clear them from the memory Turn on the Allow Fax Reprint feature 198 1 From the Home screen touch the Setup button Touch the Fax Setup menu Touch the Advanced Setup menu Scroll to and touch the Allow Fax Reprint button and touch the On button Chapter 12 Fax ENWW Reprint faxes t 2 From the Home screen touch the Fax button Touch the Fax Menu button Touch the Receive Options button Touch the Reprint Faxes button Touch the entry for the fax that you want to reprint Receive faxes when fax tones are audible on the phone line ENWW If you have a telephone line that receives both fax and telephone calls and you hear fax tones when you answer the telephone you can start the receiving process in one of two ways If you are close to the product press the Start Fax button on the control panel If not press 1 2 3 in sequence on the telephone keypad listen for fax transmission sounds and then hang up NOTE In order for the second method to work the Extension Phone setting must be set to Yes Use fax 199 Solve fax problems Fax troubleshooting checklist e Several possible fixes are available After each recommended action retry faxing to see if the problem is resolved e For best results during fax problem solving make sure the line from the product is plugged directly into the wall phone
123. e Paper Quality tab 4 Click the EconoMode check box Store and recycle supplies Recycle supplies To recycle a genuine HP print cartridge place the used cartridge in the box in which the new cartridge arrived Use the enclosed return label to send the used supply to HP for recycling For complete information see the recycling guide that is included with each new HP supply item Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it Z CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes HP policy on non HP print cartridges Hewlett Packard Company cannot recommend the use of non HP print cartridges either new or remanufactured Ey NOTE Any damage caused by a non HP print cartridge is not covered under the HP warranty and service agreements HP anticounterfeit Web site Go to www hp com go anticounterfeit when you install an HP print cartridge and the control panel message says the cartridge is non HP HP will help determine if the cartridge is genuine and take steps to resolve the problem Your print cartridge might not be a genuine HP print cartridge if you notice the following e The supplies status page indicates that a non HP supply is installed e You are experiencing a high number of problems with the print cartridge e The cartridge does not look like it usually does for example the packaging differs from
124. e Power On Calibration Specify the length of time the product should wait after you turn it on before it calibrates Adjust Alignment Print Test Page Use this menu to shift the margin alignment to center the image on the page from top to bottom and from left to right Before adjusting these values print a test page It provides alignment guides in the X and Y directions so you can determine which adjustments are necessary ENWW Setup Menu 21 Menu item Sub menu item Sub menu item Sub menu item Description Adjust Tray lt X gt X1 Shift Use the X1 Shift setting to center the image from side to side on a single sided page or for the second side of X2 Shift a two sided page Y Shift Use the X2 Shift setting to center the image from side to side on the first side of a two sided page Use the Y Shift setting to center the image from top to bottom on the page Energy Settings Sleep Delay 15 Minutes Sets how long the product remains idle before it enters Sleep mode The product automatically exits Sleep 30 Minutes mode when you send a print job or press a control panel button 1 Hour NOTE The default Sleep Delay time is 15 minutes 2 Hours Off 1 Minute Auto Power Down Power Down 30 Minutes Select the length of time after which the product Delay automatically turns off 1 Hour NOTE The default Power Down Delay time is 30 2 Hours minutes 4 Hours 8 Hours 24 Hours Never Wake Events USB Job Select whether the product wakes when it
125. e and feed sheets one at a time ENWW Paper feeds incorrectly or becomes jammed 251 Clear jams Jam locations Jams can occur in these locations 1 Document feeder 2 Rear door 3 Output bin 4 Tray 1 5 Tray 2 6 Tray 2 jam access area Loose toner might remain in the product after a jam This problem typically resolves itself after a few sheets have been printed 252 Chapter 14 Solve problems ENWW Clear jams from the document feeder 1 Turn the product off 2 Open the document feeder cover 3 Lift the document feeder roller assembly and gently pull the jammed paper out ENWW Clear jams 253 4 Close the document feeder roller assembly _ ee s 5 Close the document feeder cover 6 Open the scanner lid If paper is jammed behind the white plastic backing gently pull it out 254 Chapter 14 Solve problems ENWW Clear jams in Tray 1 1 Pull the jammed sheet from Tray 1 NOTE Ifthe sheet tears make sure that all of the fragments are removed before you resume printing 2 Pull out Tray 2 and place it on a flat surface 3 Lower the jam access tray YOON ENWW Clear jams 255 4 Remove the jammed sheet by pulling it straight out XQOOQNQADT 5 Push the jam access tray up to close it and then replace Tray 2 NOTE To close the tray push in the middle or with eve
126. e and requests the fax Set fax settings 189 Use fax Fax software Supported fax programs The PC fax program that came with the product is the only PC fax program that works with the product To continue to use a PC fax program previously installed on the computer use the modem that is already connected to the computer it will not function through the product modem Cancel a fax Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received Cancel the current fax Press the Cancel X button on the control panel Any pages that have not been transmitted are canceled Pressing the Cancel X button also stops group dial jobs Cancel a pending fax job Use this procedure to cancel a fax job in the following situations e The product is waiting to redial after encountering a busy signal an unanswered call or a communication error e The fax is scheduled to be sent at a future time Use the following steps to cancel a fax job by using the Fax Job Status menu 1 From the Home screen touch the Fax button 2 Touch the Fax Menu button 3 Touch the Send Options button 4 Touch the Fax Job Status button 5 Touch the fax number for the job that you want to cancel Use fax on a DSL PBX or ISDN system HP products are designed specifically for use with traditional analog phone services They are not designed to work on DSL PBX ISDN lines or VoIP services but they
127. e control panel touch the Setup button 2 Open the following menus e System Setup e Supply Settings e Color Cartridges e Very Low Setting e Continue When you choose to replace the very low print cartridge color printing resumes automatically ENWW Manage print cartridges 89 Enable or disable the At Very Low settings from the control panel You can enable or disable the default settings at any time and you do not have to re enable them when you install a new print cartridge 1 From the Home screen on the control panel touch the Setup button 2 Open the following menus e System Setup e Supply Settings e Black Cartridge or Color Cartridges e Very Low Setting 3 Select one of the following options e Select the Continue option to set the product to alert you that the print cartridge is very low but to continue printing e Select the Stop option to set the product to stop printing including printing faxes until you replace the print cartridge e Select the Prompt option to set the product to stop printing including printing faxes and prompt you to replace the print cartridge You can acknowledge the prompt and continue printing A customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality e On the Color Cartridges menu only select Pr
128. e employed in two ways e An extension phone is a phone plugged into the same phone line at another location e A downstream phone is one that is plugged into the product or a device that is plugged into the product Connect additional devices in the order that is described in the following steps The output port for each device is connected to the input port of the next forming a chain If you do not want to connect a specific device skip the step that explains it and continue to the next device Ey NOTE Do not connect more than three devices to the telephone line Ey NOTE Voicemail is not supported with this product 1 Unplug the power cords for all of the devices that you want to connect 2 Ifthe product is not yet connected to a telephone line see the product installation guide before proceeding The product should already be connected to a telephone jack 170 Chapter 12 Fax ENWW 3 Remove the plastic insert from the telephone line out port the port that is marked with the telephone icon ENWW Set up fax 171 4 Toconnect an internal or external modem on a computer plug one end of a telephone cord into the product telephone line out port 7 Plug the other end of the telephone cord into the fax line in port NOTE Some modems have a second line port to connect to a dedicated voice line If you have two line ports see your modem documentation to make sure that you
129. e for the effective hand over of a call to another device connected to the same line This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service This product has not been tested to ensure compatibility with the FaxAbility distinctive ring service for New Zealand Additional FCC statement for telecom products US This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be ENWW Additional statements for telecom fax products 313 certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area This equipment uses the following USOC jacks RJ11C An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 c
130. e from landfills Since this cartridge is being recycled and used in new materials it will not be returned to you Thank you for being environmentally responsible ee NOTE Use the return label to return original HP LaserJet print cartridges only Please do not use this label for HP inkjet cartridges non HP cartridges refilled or remanufactured cartridges or warranty returns For information about recycling your HP inkjet cartridges please go to hito www hp com recycle ENWW Environmental product stewardship program 301 Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use Please follow the applicable instructions below Multiple returns more than one cartridge 1 Package each HP LaserJet print cartridge in its original box and bag 2 Tape the boxes together using strapping or packaging tape The package can weigh up to 31 kg 70 Ib 3 Use a single pre paid shipping label OR 1 Use your own suitable box or request a free bulk collection box from www hp com recycle or 1 800 340 2445 holds up to 31 kg 70 Ib of HP LaserJet print cartridges 2 Use a single pre paid shipping label Single returns 1 Package the HP LaserJet print cartridge in its original bag and box 2 Place the shipping label on the front of the box Shipping For US and Puerto
131. e product requiring repair This repair is not covered by the Hewlett Packard warranty or service agreements e For best results use only HP brand paper and print media designed for laser printers or multiuse e Do not use paper or print media made for inkjet printers CAUTION HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots HP laser paper is designed to withstand this extreme heat Using inkjet paper could damage the product e Hewlett Packard Company cannot recommend the use of other brands of media because HP cannot control their quality Use the following guidelines to obtain satisfactory results when using special paper or print media Set the paper type and size in the printer driver to obtain the best results Media type Envelopes Labels Transparencies Store envelopes flat Use envelopes where the seam extends all the way to the corner of the envelope Use peel off adhesive strips that are approved for use in laser printers Use only labels that have no exposed backing between them Use labels that lie flat Use only full sheets of labels Use only transparencies that are approved for use in color laser printers Place transparencies on a flat surface after removing them from the product Do not Do not use envelopes that are wrinkled nicked stuck together or otherwise damaged Do not use envelopes that have clasps snaps
132. e product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 4 Dry the glass and white plastic with a chamois or a cellulose sponge to prevent spotting 5 Plug in the product and then use the power switch to turn on the product ENWW Copy settings 153 Adjust the lightness or darkness for copies 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen touch the Copy button 3 On the summary screen touch the arrow buttons to adjust the setting 4 Touch the Black or Color button to start copying Define custom copy settings When you change the copy settings at the control panel the custom settings remain in effect for approximately 2 minutes after the job completes and then the product returns to the default settings To immediately return to the defaults press the Cancel X button from the Home screen Print or copy edge to edge The product cannot print fully edge to edge The maximum printing area is 203 2 x 347 mm 8 x 13 7 in leaving a 4 mm unprintable border around the page Considerations for printing or scanning documents with cropped edges e When the original is smaller than the output size move the original 4 mm 1 6 inch away from the corner indicated by the icon on the scanner Recopy or scan in this position e When the original is the size of the desired output use the Reduce
133. e they have the same width Stack the pages so the top edges are even with each other and so the pages have the same width but varying lengths 1 In Tray 1 load paper that is large enough for the largest page in the original document 2 Place one page of the original document face down in the upper left corner of the scanner glass 3 From the Home screen touch the Copy button 4 Touch the Settings button and then scroll to and touch the Paper button 5 From the list of paper sizes touch the name of the paper size that is loaded in Tray 1 6 From the list of paper types touch the name of the paper type that is loaded in Tray 1 7 Touch the Black or Color button to start copying 8 Repeat these steps for each page ENWW Copy mixed size originals 157 Copy on both sides Copy on both sides automatically duplex models only 1 Load the first page of the document onto the scanner glass or into the document feeder 2 From the Home screen touch the Copy button 3 Touch the Settings button and then open the Two Sided menu 4 Select the duplexing option that you want to use For example to copy a two sided original with two sided output select the 2 Sided to 2 Sided option 5 Touch the Black or Color button to start copying 158 Chapter 10 Copy ENWW Copy on both sides manually 1 Load the first page of the document onto the scanner glass or into the documen
134. e to prevent spotting 5 Plug in the product and then use the power switch to turn on the product Clean the document feeder pickup rollers and separation pad If the product document feeder experiences paper handling problems such as jams or multiple page feeds clean the document feeder rollers and separation pad 1 Open the document feeder cover 242 Chapter 13 Manage and maintain ENWW 2 Use a moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt 3 Close the document feeder cover Clean the touch screen Clean the touch screen whenever it is necessary to remove fingerprints or dust Wipe the touch screen gently with a clean water dampened lint free cloth Z CAUTION Use water only Solvents or cleaners can damage the touch screen Do not pour or spray water directly onto the touch screen ENWW Clean the product 243 Product updates Software and firmware updates and installation instructions for this product are available at www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 Click Support amp Drivers click the operating system and then select the download for the product 244 Chapter 13 Manage and maintain ENWW 14 Solve problems e Self help Problem solving checklist e Restore the factory set defaults e Paper feeds incorrectly or becomes jammed e Clear jams e Improve print quality e The product does not print or
135. each successful fax that is sent to each destination The factory set default for the billing code setting is Off The billing code can be any number from 1 through 250 Set the billing code setting 1 From the Home screen touch the Setup X button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Billing Codes button and then touch the On button Use billing codes 1 Load the document in the document feeder or on the scanner glass 2 From the Home screen touch the Fax button 3 Enter the fax number or select a speed dial or group dial entry 4 Touch the Start Fax button 5 Enter the billing code and then touch the OK button Print the billing code report The billing code report is a printed list of all the fax billing codes and the total number of faxes billed to each code ENWW Set fax settings 183 Ey NOTE After the product prints this report it deletes all billing data From the Home screen touch the Fax button Touch the Fax Menu button Touch the Fax Reports button Scroll to and touch the Print Billing Report button Receive fax settings Set fax forwarding You can set your product to forward incoming faxes to another fax number When the fax arrives at your product it is stored in the memory The product then dials the fax number that you have specified and sends the fax If the product cannot forward a fax because of an error for example the number is busy
136. ean Union waste disposal 304 extension phones receiving faxes from 173 sending faxes from 196 F factory set defaults restoring 249 fax answer mode 18 184 autoreduction 187 billing codes 183 blocking 185 canceling 190 confirming number 196 contrast setting 182 delaying sending 196 deleting from memory 192 detect dial tone settings 180 dial prefixes 180 dialing tone or pulse 181 error report printing 211 error correction 211 extension phone receiving 173 factory set defaults restoring 249 forwarding 184 pauses inserting 180 polling 189 printing 198 printing private faxes 198 private receive 188 receiving when you hear fax tones 199 redial settings 181 reports 32 reports printing all 210 reprinting faxes 187 reprinting from memory 198 resolution 182 ring patterns 186 ring type 19 rings to answer 185 security private receive 188 sending from a telephone 196 sending from software 195 solve general problems 225 ENWW speed dials 194 stamp received 188 unable to receive 219 unable tosend 212 using DSL PBX or ISDN 190 using VolP 191 V 34 setting 212 volume settings 187 fax date setup use control panel 174 use HP Fax Setup Wizard 175 fax header setup use control panel 174 use HP Fax Setup Wizard 175 fax menu 32 fax ports locating 7 8 fax reports printing 32 fax time setup use control panel 174 use HP Fax Setup Wizard 175 fax troubleshooting checklist 200 faxing from a computer Mac 58 195
137. eatures e TCP IP and SNMP information e Network statistics e Wireless network configuration wireless models only Displays the number of pages printed faxed copied and scanned by the product PCL Font List Prints a list of all installed PCL 5 fonts PS Font List Prints a list of all installed PS fonts PCL6 Font List Color Usage Log Prints a list of all installed PCL 6 fonts Prints information about the color supply usage Service Page Prints the service page 230 Chapter 13 Manage and maintain ENWW Menu Item Description Diagnostics Page Prints diagnostic information about calibration and color quality Print Quality Page Prints a page that helps solve problems with print quality ENWW Print information pages 231 Use the HP Embedded Web Server This product is equipped with an embedded Web server EWS which provides access to information about product and network activities A Web server provides an environment in which web programs may run much in the same way that an operating system such as Windows provides an environment for programs to run on a computer The output from these programs can then be displayed by a Web browser such as Microsoft Internet Explorer Safari or Netscape Navigator An embedded Web server resides on a hardware device such as an HP LaserJet product or in firmware rather than as software that is loaded on a network server The advantage of an EW
138. ed on face up envelopes with the top edge toward the e Color laser transparency product e Labels e Letterhead e Envelope e Preprinted e Prepunched e Colored e Rough e Tough 1 Capacity can vary depending on paper weight and thickness and environmental conditions 2 The product supports up to 220 g m 59 Ib for glossy glossy photo paper and postcards 3 The product supports 60 160 g m 16 42 Ib paper weight for automatic duplex printing 4 This paper type is not supported for automatic duplex printing Table 6 4 Tray 2 and Tray 3 Media type Weight Capacity Paper orientation Every day 60 to 90 g m 16 to 24 Ib Up to 250 sheets Side to be printed on face up with the top edge at the back of Plain the tray e Light e Bond e Recycled Presentation Up to 163 g m 43 Ib Up to 12 5 mm 0 5 in stack Side to be printed on face up height with the top edge at the back of e Matte paper mid weight to the tray heavy e Glossy paper mid weight to heavy Brochure Up to 163 g m 43 Ib Up to 12 5 mm 0 5 in stack Side to be printed on face up height with the top edge at the back of e Matte paper mid weight to the tray heavy e Glossy paper mid weight to heavy 78 Chapter 6 Paper and print media ENWW Table 6 4 Tray 2 and Tray 3 continued Media type Photo cover Matte cover paper Glossy cover paper Matte photo paper Glossy photo paper Postcard Cardstock
139. ed output The cleaning process removes dust and excess toner from the paper path When selected the product prompts you to load plain Letter or A4 paper in Tray 1 Touch the OK button to begin the cleaning process Wait until the process completes Discard the page that prints NOTE For models that do not have an automatic duplexer the product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation USB Speed High Sets the USB speed for the USB connection to the computer For the product to actually operate at high Full speed it must have high speed enabled and be connected to an EHCI host controller that is also operating at high speed This menu item also does not reflect the current operating speed of the product Less Paper On When printed pages are consistently curled this option Curl sets the product to a mode that reduces curl Off Archive Print On Off When printing pages that will be stored for a long time this option sets the product to a mode that reduces toner smearing and dusting Firmware Datecode Displays the current firmware datecode 26 Chapter 2 Control panel menus ENWW Menu item Sub menu item Sub menu item Description Restore Sets all settings to the factory default values Defaults HP Smart On Enable or disable the HP Smart Install tool Install Off Disable the tool if you want to conne
140. eed in Windows environments Might not be fully compatible with third party and custom software programs that are based on PCL 5 HP UPD PS driver HP UPD PCL 5 Recommended for printing with Adobe software programs or with other highly graphics intensive software programs Provides support for printing from postscript emulation needs or for postscript flash font support Recommended for general office printing in Windows environments Compatible with previous PCL versions and older HP LaserJet products The best choice for printing from third party or custom software programs The best choice when operating with mixed environments which require the product to be set to PCL 5 UNIX Linux mainframe Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models Preferred when printing to multiple printer models from a mobile Windows computer HP UPD PCL 6 Recommended for printing in all Windows environments Provides the overall best speed print quality and printer feature support for most users Developed to align with Windows Graphic Device Interface GDI for best speed in Windows environments May not be fully compatible with third party and custom solutions based on PCL5 Download additional printer drivers from this Web site www hp com go LJColorMFPM375_ software or www hp com go LUColorMFPM475_software 270 Chapter 14 Solve problems ENWW Improve p
141. eeeeeeeenaaas 313 EU Statement for Telecom Operation 2 0 ccccccceceeceeeecceecceecaeeeeeeeeeeeeeeeeeeecsceniaaeeeeeeeeees 313 New Zealand Telecom Statements 0 ccceeeeeeeeeeeeeeeeeeecneeeeeeeeceeeeeeeeaeeeeeeenaeeeeeeeaas 313 Additional FCC statement for telecom products US cee eeeeeeeeeeeetneeeeeeeeeneeeeeeeenaaes 313 Telephone Consumer Protection Act US 0 cece incite tere etaeeeeeeeetaeeeeeeeree 314 Industry Canada CS 03 requirements cece cere eeeeeeeeeeeeteeeeaeeeeeseeeenaeeeeeteeeaeeeees 314 Vietnam Telecom wired wireless marking for CTQC Type approved products 315 Additional statements for wireless products c eccecceeeeeeeeeeeeeeeeeeceaeaaeeaeeaeeeeeeeeeeeeteeteetensiaaeeas 316 FCC compliance statement United States ccc ccceceeeeceeceecceeceeeeeeeeeeeeeeeeeeeteeeeetees 316 Australia stae MeNi a a a e a a a aaa n ahuaheacees 316 Brazi ANATEL statement neien eeen i aaa a e a a ii a i 316 Canadian StHemonNE or oe O E E EE dates 316 European Union regulatory notice sssseeeeesrrressennnsesesennnaattnenaesssnnnnnnatnnnnnnaenaennnaaannana 316 ENWW xiii Notice f r usen France ccs sicecesaccdiceceescatacewtaneh ence saviededanssaundedaacniee aaa aa a aiaa 317 Notice for USE IM RUSSIA aensasconaneenra inaa aaa ad a aed a a 317 Korean Statementeiiccdsii nc hie As ccdee a a E A E AE 317 TaiWan Statement dessa ddodasacoedacathastavetletenSantecwdaads
142. eeeeeeenteeeeeeeeenaeeeees 49 Priority for print settings for MAC 0 0 2 cece eeeeeeee eee eeeeeeee eee seeeeeeeeeeeseeeaeeeeeteeeeaaeeeeeeeeaaeees 49 Change printer driver settings for Mac 0 0 0 cccccceeeeeeeeeeeeenneeeeeeeeeeaaeeeeeeeeeeiaeeeeeeeneeeaaes 50 Software for Mac computers cccccccccceceeceeeeeeeeeeceeaeeaaeeeeeeeeeeeeeeeeeseesencecccasaaeeeeeeeeeeeeees 51 Supported utilities for MAC c cceccecceeceeeeeeeeeeeeeeeeeeeeeeceeeeaaaaaaeaaecaeeeeeeeeeeeeeeeeeeeteeeeeeeeees 51 Basic print tasks WithiMAG sau siasenscastssadesitanhsaaledeecaadenladaussuanaladaaassandcadaaashdondaduslssanadagagattannendiabaaaeegianes 53 Cancel a print job With Mac 00 0 ceree eee eete eee etree eee eeetaaeee eee eaaeeeeeeeeiaeeeeeeeeneeeeeeneaas 53 Change the paper size and type with Mac 00 00 ccceeeceeeeeeeeeceeceeeeeeeeeteeeeesecaaaecaeeeeeeeeeens 53 Resize documents or print on a custom paper size with Mac cceeceeeeeeeeeeeeeeeeees 53 Create and use printing presets With Mac cccccceecceeeeeeeeeeeeeeeeeeeeeeeteeteeeteeeeeeeeeeeeeees 53 Printa Cover page With Ma osccriencncerideniicoticarii iE EEE 54 Use watermarks WIth MAC siccc siiaidesesnustacedataapsnccectssaxdanienstaandasceasaadnududalaseanedtaananncredsesaadadannn 54 Print multiple pages on one sheet of paper with Mac cecceecceeceeeeeeeeeeeeeteeeeeeeeeteees 55 Print on both sides of the page duplex printing with M
143. efault SRGB This theme sets the product to print RGB data in raw device mode When using this theme manage color in the software program or in the operating system for correct rendering e Vivid The product increases the color saturation in the midtones Use this theme when printing business graphics e Photo The product interprets RGB color as if it were printed as a photograph using a digital mini lab The product renders deeper more saturated colors differently than with the Default SRBG theme Use this theme when printing photos e Photo Adobe RGB 1998 Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB Turn off color management in the software program when using this theme None No color theme is used 140 Chapter 9 Color ENWW Change the color options Change the color options settings for the current print job from the color tab of the printer driver 1 On the File menu in the software program click the Print item 2 Click Properties or Preferences 3 Click the Color tab 4 Clear the HP EasyColor check box 5 Click the Automatic or Manual setting e Automatic setting Select this setting for most color print jobs e Manual setting Select this setting to adjust the color settings independent from other settings NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings Printing Preferenc
144. eless network and have Internet access to use HP ePrint 1 To use HP ePrint you must first enable HP Web Services a From the Home screen on the product control panel touch the Web Services button b Touch the Enable Web Services button 2 From the HP Web Services menu touch the Display E Mail Address button to display the product s e mail address on the control panel 3 Use the HP ePrintCenter Web site to define security settings and to configure default print settings for all HP ePrint jobs sent to this product a Go to www hpeprintcenter com b Click Sign In and enter your HP ePrintCenter credentials or sign up for a new account c Select your product from the list or click Add printer to add it To add the product you need the printer code which is the segment of the product e mail address that is before the symbol Ey NOTE This code is valid for only 24 hours from the time you enable HP Web Services If it expires follow the instructions to enable HP Web Services again and obtain a new code d To prevent your product from printing unexpected documents click ePrint Settings and then click the Allowed Senders tab Click Allowed Senders Only and add the e mail addresses from which you want to allow ePrint jobs e To set up default settings for all ePrint jobs sent to this product click ePrint Settings click Print Options and select the settings that you want to use 4 To print a document
145. en click Cancel o Windows 7 Click Start and then click Devices and Printers Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel 108 Chapter 8 Print tasks ENWW Basic print tasks with Windows The methods to open the print dialog from software programs can vary The procedures that follow include a typical method Some software programs do not have a File menu See the documentation for your software program to learn how to open the print dialog Open the printer driver with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button ENWW Edit Save Os View Inser Page Setup es Print Ctrl P i Print Ea Printer Mme o Status Ide Find Printer Type HP LaserJet CM1410 Series PCL 6 Where LPT1 E Print to file Comment E Manual duplex Page range Copies All Number of copies 1 2 Current page Selection 5 Pages F Collate Enter page numbers and or page ranges 1 1 separated by commas For example 1 3 5 12 Print what Document Zoom A Pages per sheet Print All pages in range SS EE tpage z Scale to paper size No Scaling Basic print tasks with Windows 109 Get help for any printing option with Windows 1 Click the Help button to open t
146. ender or another fax machine Check for a dial tone on the phone line by touching the Start Fax button Check that the telephone cord is securely connected by unplugging and replugging the cord Make sure that you are using the telephone cord that came with the product Open the Service menu and touch the Fax Service button Touch the Run Fax Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results Decrease the fax speed Ask the sender to resend the fax Turn off error correction mode Ask the sender to resend the fax Solve fax problems 203 Ey NOTE Turning off error correction mode can reduce the quality of the fax image Connect the product to a different phone line If the error persists contact HP See www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 or the support flyer that came in the product box Fax Send error Description An error occurred while trying to send a fax Recommended action Try resending the fax Try faxing to another fax number Check for a dial tone on the phone line by touching the Start Fax button Check that the telephone cord is securely connected by unplugging and replugging the cord Make sure that you are using the telephone cord that came with the product Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line an
147. environments which require the product to be set to PCL 5 UNIX Linux mainframe Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models Preferred when printing to multiple printer models from a mobile Windows computer Recommended for printing in all Windows environments Provides the overall best speed print quality and printer feature support for most users Developed to align with Windows Graphic Device Interface GDI for best speed in Windows environments May not be fully compatible with third party and custom solutions based on PCL5 Select the correct printer driver for Windows 39 HP Universal Print Driver UPD The HP Universal Print Driver UPD for Windows is a single driver that gives you instant access to virtually any HP LaserJet product from any location without downloading separate drivers It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs It is a powerful solution that performs consistently over time The HP UPD communicates directly with each HP product gathers configuration information and then customizes the user interface to show the product s unique available features It automatically enables features that are available for the product such as two sided printing and stapling so you do not need to enable them manually For more information go to www hp com go upd
148. eplacing the print cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life may vary Once an HP supply has reached very low HP s premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Cyan Cartridge Low Description The print cartridge is nearing the end of its useful life Recommended action Printing can continue but consider having a replacement supply on hand Cyan in wrong position Description The print cartridge is installed in the incorrect slot Recommended action Make sure that each print cartridge is installed in the correct slot From front to back the print cartridges are installed in this order black cyan magenta and yellow Cyan Very Low Description The print cartridge is at the end of its useful life When a color print cartridge becomes very low the product prints in black only to prevent fax interruptions When you choose to replace the very low print cartridge color printing resumes automatically Recommended action To ensure optimal print quality HP recommends replacing the print cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life may vary Once an HP s
149. er 176 220g Other Color Laser Transparency Preprinted Prepunched Colored Dawiah sh Print Ctrl P ENWW 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 4 From the Paper type drop down list click the More option ENWW Print Ea Printer So Status Idle Find Printer Type HP LaserJet CM1410 Series PCL 6 Where LPT1 _ Print to file Comment _ Manual duplex Page range Copies all Number of copies fi ka gt Current page Selection f 5 Pages Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Zoom Print what Document Pages per sheet Print All pages in range gad a iea Ej Scale to paper size No Scaling z Options K Kose C a a Advanced Printing Shortcu Paper Quaity fects Finishing Color _ Services Paper Options Paper sizes 8 5 x 14 inches Legal lt Paper source Automatically Select lt Paper type Unspecified lt Special pages Covers Print pages on different paper Settings Print Quality ImageREt 3600 z a Glad C cee are m ESS y O x Advanced Printing Shortcuts Paper Qualty Effects Finishing Color_
150. es Advanced Printing Shortcuts Paper Quality Effects Finishing Color Services Color Options O Automatic Print in Grayscale CHP EasyColor Color Themes AGB color Default sRGB 6 Click the Print in Grayscale option to print a color document in black and shades of gray Use this option to print color documents for photocopying or faxing You can also use this option to print draft copies or to save color cartridge life 7 Click the OK button Manual color options Use manual color options to adjust the Neutral Grays Halftone and Edge Control options for text graphics and photographs ENWW Adjust color 141 142 Table 9 1 Manual color options Setting description Edge Control The Edge Control setting determines the rendering of edges Edge control has two components adaptive halftoning and trapping Adaptive halftoning increases edge sharpness Trapping reduces the effect of color plane misregistration by overlapping the edges of adjacent objects slightly Setting options Off turns off both trapping and adaptive halftoning Light sets trapping at a minimal level Adaptive halftoning is on Normal sets trapping at a medium level Adaptive halftoning is on Maximum is the most aggressive trapping setting Adaptive halftoning is on Halftone Halftone options affect color output clarity and resolution Neutral Grays The Neutral Grays setting determines
151. ett Packard Company HP that governs your use of the software product Software This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software including a license agreement in online documentation The term Software may include i associated media ii a user guide and other printed materials and iii online or electronic documentation collectively User Documentation RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE YOU AGREE TO BE BOUND BY THIS EULA IF YOU DO NOT ACCEPT THIS EULA DO NOT INSTALL DOWNLOAD OR OTHERWISE USE THE SOFTWARE IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE PURCHASE PRICE IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER HP PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT 1 THIRD PARTY SOFTWARE The Software may include in addition to HP proprietary software HP Software software under licenses from third parties Third Party Software and Third Party License Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License Generally the Third Party License is in a file such as license txt or a
152. ettings for Windows 41 Change the product configuration settings 1 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Windows 7 Click Start and then click Devices and Printers 2 Right click the driver icon and then select Properties or Printer properties 3 Click the Device Settings tab 42 Chapter 3 Software for Windows ENWW Remove the printer driver from Windows Windows XP 1 2 Click the Start button and then click the Printers and Faxes item Find and right click the product from the list and then click the Delete item From the File menu click the Server Properties item The Print Server Properties dialog box opens Click the Drivers tab and in the list select the driver to be removed Click the Remove button and then click the Yes button to confirm the removal Windows Vista Windows 7 ENWW Click the Start button and then click the Control Panel item In the Hardware and Sound group click the Printer item Find and right click the product click the Delete item and then click the Yes button to confirm the removal From the File menu clic
153. fax 32 menu map 230 network report 230 PCL 6 font list 230 Index 323 PCL font list 230 print quality page 16 231 PS font list 230 service page 230 supplies status page 230 usage page 230 Reports menu 16 reports fax error 211 printing all 210 reprinting faxes 187 198 resize documents Macintosh 53 Windows 131 resizing documents copying 149 resolution fax 182 scanning 164 resource saving 240 restoring factory set defaults 249 ring patterns 186 ring tones distinctive 186 rings to answer setting 185 S safety statements 310 311 saving resources memory 240 scale documents Macintosh 53 Windows 131 scaling documents copying 149 scan menu 34 scanner glass cleaning 153 166 241 271 scanning black and white 165 canceling 163 color 164 from HP Scan Windows 162 from Mac software 59 grayscale 165 methods 162 OCR software 163 photos 167 resolution 164 324 Index TWAIN compliant software 162 WIA compliant software 162 sending faxes billing codes 183 canceling 190 confirmation 196 delaying 196 error report printing 211 forwarding 184 from downstream telephone 196 from software 195 serial number locating 9 Service menu 26 service page 16 settings driver presets Mac 53 drivers 41 drivers Mac 50 factory set defaults restoring 249 network report 16 priority 41 49 shortcuts Windows creating 112 using 111 size 298 size copy reducing or enlarging 149 sizes media Fit to Page setting faxi
154. fferent from that to which the receiver is located e Consult your dealer or an experienced radio TV technician SY NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas Os Power consumption Power usage drops significantly while in Ready or Sleep mode which saves natural resources and saves money without affecting the high performance of this product Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark will appear on ENERGY STAR qualified imaging products 300 Appendix D Regulatory information ENWW ENERGY STAR Additional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar Toner consumption EconoMode uses less toner which might extend the life of the print cartridge HP does not recomme
155. ftware Replace the USB or network cable with a high quality cable Solve product software problems with Mac 283 A print job was not sent to the product that you wanted 1 Open the print queue and restart the print job 2 Another product with the same or similar name might have received your print job Print a configuration page to check the product name Verify that the name on the configuration page matches the product name in the Print amp Fax list When connected with a USB cable the product does not appear in the Print amp Fax list after the driver is selected Software troubleshooting A Make sure that your Mac operating system is Mac OS X 10 5 or later Hardware troubleshooting 1 Make sure that the product is turned on 2 Make sure that the USB cable is connected correctly 3 Make sure that you are using the appropriate high speed USB cable 4 Make sure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the computer 5 Check to see if more than two non powered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and then connect the cable directly to the USB port on the computer Ey NOTE The iMac keyboard is a non powered USB hub You are using a generic printer driver when using a USB connection If you connected the USB cable before you installed the so
156. ftware you might be using a generic printer driver instead of the driver for this product 1 Delete the generic printer driver 2 Reinstall the software from the product CD Do not connect the USB cable until the software installation program prompts you 3 If multiple printers are installed make sure that you have selected the correct printer in the Format For drop down menu in the Print dialog box 284 Chapter 14 Solve problems ENWW A Supplies and accessories e Order parts accessories and supplies Part numbers ENWW 285 Order parts accessories and supplies Order supplies and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Part numbers 286 Item Part number Cartridge number Description Print CE410A 305A Standard capacity black print cartridge with HP cartridges ColorSphere toner CE410X 305X High capacity black print cartridge with HP ColorSphere toner CE411A 305A Cyan print cartridge with HP ColorSphere toner CE412A 305A Yellow print cartridge with HP ColorSphere toner CE413A 305A Magenta print cartridge with HP ColorSphere toner Memory CB423A 256 MB memory DIMM Paper CF106A 250 sheet paper feeder optional Tray 3 handling accessories USB cable 8121 0868 2 meter A to B cable NOTE For information a
157. g faxes wesc cic ceccce sty ee cecte cy eedettte fied cnet ty eden ty bed ete bedeece abate 212 Solve problems receiving faxes eccceceeeeceeeccedeeteeccseneeenseeddeveenaaeedeeveeneeeteessesnaaeeteeeena 219 solve general fax problems cceeiseipeceledestapheededateejeeeldcotaieeetel sd iabyeeed sd liaaeebdeusteaeeeteunead 225 Regulatory information and warranties ccccceeeeeeeeeeeeeeceeeeeeeeeaeeeeeeecaeeeeseeeaaeeeseeenaeeeeeeeenneeeeenaes 227 13 Manage and maintainance reana aaia aeia an iriiria aaiae 229 Print information pagas siisecec cia daseeli Anra S N 230 Use the HP Embedded Web Server aac sece csussecceievgalaoyeyiaatindeduvedandscie ded iaia NEN EEE NAAA 232 Open the HP Embedded Web Servet ceccececeeeeeeeeeeeeeeneecaecaeeeeeeeeeeeeeeteetsensinaeees 232 HP Embedded Web Server features cccccccccceeneeeeeeeeeeeennaeeeeeeeeeaaaeeeeeeeeeeniaeeeeeeeeeeaas 232 Use HP Web Jetadmin Sofware ii avcectscedsenasaacnadecsenbaedinlitesaneuductecssnsvedchedeasa auavdudadseabeudectedasaeseeeietees 233 Product Security features o oo ecccceeenceeeeeeeenne eee eeeeae eee eeeeeaeeeeeeeeaaeeeeseeeaeeeeseeeaeeeeseeeiaeeeessieeeeseeaes 233 Assign a system password 3 igeccci siceese ds evcadded seein ddedeistadebeseieg db ddadeaed eisddeage eddies 233 ECONOMY SGUUINGS siccecevbawelidecieeyetlecdevivaeacandtvevamncends vey dancugdeveedacdesdivy seandivevel A ENA 234 Print with EconoMode cccce
158. ge is very low but it continues printing Print Black The product has been customer configured to print using only the black print cartridge when the level of a color supply is very low The color supply might still be able to produce acceptable print quality To print in color either replace the color supply or reconfigure the product When you choose to replace the very low print cartridge color printing resumes automatically Stop The product stops printing until you replace the print cartridge Low Threshold Cyan Enter percentage Magenta Use the arrow buttons to increase or decrease the percentage of estimated life remaining at which the Yellow product alerts you that the print cartridge is low For the color print cartridges that ship with the product the default is 20 For the replacement color print cartridges the default is 10 The default values are intended to provide approximately two weeks of use before the cartridge reaches the very low state 24 Chapter 2 Control panel menus ENWW Menu item Sub menu item Sub menu item Sub menu item Description Store Usage Data On Supply The product automatically stores print cartridge usage data in its internal memory It can also store this data Not on Supply on memory chips in the print cartridges Select the Not on Supply option to store the data only in the product memory The information stored on the print cartridge memory chip helps H
159. hapter 14 Solve problems ENWW Problem solving checklist Follow these steps when trying to solve a problem with the product Step 1 Check that the product power is on Step 2 Check the control panel for error messages Step 3 Test print functionality Step 4 Test copy functionality Step 5 Test the fax sending functionality Step 6 Test the fax receiving functionality Step 7 Try sending a print job from a computer Step 8 Test the walk up USB printing functionality Factors that affect product performance Step 1 Check that the product power is on Make sure the product is plugged in and turned on Make sure the power cable is connected to the product and the outlet Check the power source by connecting the power cable to a different outlet If the product motors do not rotate make sure the print cartridges are installed and that the doors are all closed The control panel displays messages to indicate these problems If the document feeder motor does not rotate open the document feeder cover and remove any packing material or shipping tape If the scanner bulb does not light during copying scanning or faxing contact HP support Step 2 Check the control panel for error messages The control panel should indicate ready status If an error message appears resolve the error Step 3 Test print functionality 1 2 3 ENWW From the control panel Home screen touch the Setup RN but
160. he Home screen touch the Scan button 4 Touch the Scan to USB Drive screen 5 Touch the Scan button to scan and save the file The product creates a folder named HP on the USB drive and it saves the file in PDF or JPG format using an automatically generated file name Ey NOTE When the summary screen opens you can touch it to adjust settings Scan by using HP Scan software Windows 1 Double click the HP Scan icon on the computer desktop 2 Select a scanning shortcut and adjust the settings if necessary 3 Click Scan Ey NOTE Click Advanced Settings to gain access to more options Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts Scan by using other software The product is TWAIN compliant and Windows Imaging Application WIA compliant The product works with Windows based programs that support TWAIN compliant or WIA compliant scanning devices and with Macintosh based programs that support TWAIN compliant scanning devices 162 Chapter 11 Scan ENWW While you are in a TWAIN compliant or WIA compliant program you can gain access to the scanning feature and scan an image directly into the open program For more information see the Help file or the documentation that came with your TWAIN compliant or WIA compliant software program Scan from a TWAIN compliant program Generally a software program is TWAIN compliant if it has a command such as Acquire File Ac
161. he Layout menu From the Pages per Sheet menu select the number of pages that you want to print on each sheet 1 2 4 6 9 or 16 In the Layout Direction area select the order and placement of the pages on the sheet From the Borders menu select the type of border to print around each page on the sheet Print on both sides of the page duplex printing with Mac Use automatic duplex printing 1 2 3 4 Insert enough paper into one of the trays to accommodate the print job On the File menu click the Print option Open the Layout menu From the Two Sided menu select a binding option Print on both sides manually 1 2 ENWW Insert enough paper into one of the trays to accommodate the print job On the File menu click the Print option Open the Finishing menu and click the Manual Duplex tab or open the Manual Duplex menu Click the Manual Duplex box and select a binding option Click the Print button Follow the instructions in the pop up window that appears on the computer screen before replacing the output stack in Tray 1 for printing the second half Basic print tasks with Mac 55 6 Goto the product and remove any blank paper that is in Tray 1 7 Insert the printed stack face up with the bottom edge feeding into the printer first in Tray 1 You must print the second side from Tray 1 8 If prompted press the appropriate control panel button to continue Set the color options with Mac
162. he Supplies Status Page to find the part number for the correct genuine HP print cartridge Type of print cartridge Steps to resolve the problem Refilled or remanufactured print Hewlett Packard Company cannot recommend the use of non HP supplies either cartridge new or remanufactured Because they are not HP products HP cannot influence their design or control their quality If you are using a refilled or remanufactured print cartridge and are not satisfied with the print quality replace the cartridge with a genuine HP cartridge Genuine HP print cartridge 1 The product control panel or the Supplies Status page indicates Very Low status when the cartridge has reached the end of its estimated life Replace the print cartridge if print quality is no longer acceptable 2 Print a Print Quality Page from the Reports menu If streaks or marks are in one color on the page you might have a defect in that color cartridge See the instructions in this document for interpreting the page Replace the print cartridge if necessary 3 Visually inspect the print cartridge for damage See the instructions that follow Replace the print cartridge if necessary 4 If printed pages have marks that repeat several times at the same distance apart print a cleaning page If this does not solve the problem use the repetitive defects ruler in this document to identify the cause of the problem 266 Chapter 14 Solve problems ENWW Print the Supplies
163. he correct IP address 6 Click the Finish button 7 On the More Options screen you can install more software or click the Finish button 8 Printa page from any program to make sure that the printing software is correctly installed Install the product on a wireless network with Windows wireless models only Ey NOTE Use this procedure if you are not using the HP Smart Install Before installing the product software make sure the product is not connected to the network using a network cable If your wireless router does not support Wi Fi Protected Setup WPS obtain the wireless router network settings from your system administrator or complete the following tasks e Obtain the wireless network name or service set identifier SSID e Determine the security password or encryption key for the wireless network 66 Chapter 5 Connect the product with Windows ENWW Connect the product to a wireless network using WPS If your wireless router supports Wi Fi Protected Setup WPS this is the simplest way to set up the product on a wireless network 1 2 From the Home screen on the product control panel touch the Wireless p button Touch the Wireless Menu button and then touch the Wi Fi Protected Setup button Use one of these methods to complete the setup e Pushbutton Select the Pushbutton option and follow the instructions on the control panel Establishing the wireless connection can take a few minutes e
164. he online Help 110 Chapter 8 Print tasks Printing Shortcuts Paper Quality Effects Finishing Color _ Services A printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts ELN Ecoprint Two sided Printing Factory Defaults Envelopes K R Cardstock Heavy ag m or ensin Paper source Automatically Paper sizes 8 511 inches Letter Select Print on both sides No Paper type Unspecified Ce CE Conca Ae ENWW Change the number of print copies with Windows 1 On the File menu in the software program click Print 2 Select the product and then select the number of copies Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Print eai Properties or Preferences button Printer Mere e eoe Status Idle r Hod eroteta Type HP LaserJet CM1410 Series PCL 6 where LPT1 E Print to file Comment E Manual duplex Page range Copies All Number of copies 1 5 Current page Selection Pages 7 Collate Enter page numbers and or page ranges A 1 separated by commas For example 1 3 5 12
165. ices and Printers Right click the product driver icon and then select Printer properties Click the Device Settings tab Expand the area for Installable Options Next to Automatic Configuration select Update Now Click OK NOTE Ifthe memory is not updated correctly after using the Update Now option you can manually select the total amount of memory installed in the product in the Installable Options area The Update Now option overwrites any existing product configuration settings Mac OS X 10 5 and 10 6 1 From the Apple menu click the System Preferences menu and then click the Print amp Fax icon Select the product in the left side of the window Click the Options amp Supplies button Click the Driver tab Configure the installed options ENWW Install memory DIMMs 239 Check DIMM installation After installing the DIMM make sure that the installation was successful 1 Turn the product on Check that the Ready light is illuminated after the product has gone through the startup sequence If an error message appears a DIMM might have been incorrectly installed 2 Print a configuration page 3 Check the memory section on the configuration page and compare it to the configuration page that was printed before the memory installation If the amount of memory has not increased the DIMM might not be installed correctly or the DIMM might be defective Repeat the installation procedure If necessary in
166. ick Print 2 Select the product and then click the Print Ls Properties or Preferences button Printer LE Status Idle Type HP LaserJet CM1410 Series PCL 6 Find Printer J Where LPT1 E Print to file Comment E Manual duplex Page range Copies all Number of copies i H Current page Selection Pages E F Collate Enter page numbers and or page ranges t 1 separated by commas For example 1 3 5 12 Print what Document g Zoom Print All pages in range Rave per siesti 1 page z Scale to paper size No Scaling iz 3 Click the Finishing tab m mi Advanced Printing Shortcuts Paper Quality se or i Services Document Options E Print on both sides manually Flip pages up Off Pages per sheet 1 page per sheet Print Orientation Portrait 5 Landscape E Rotate by 180 degrees ca a Sa Ceti eat Set ENWW Basic print tasks with Windows 119 4 5 Select page orientation with Windows 1 120 Select the number of pages per sheet from the Pages per sheet drop down list Select the correct Print page borders Page order and Orientation options On the File menu in the software program click Print Chapter 8 Print tasks Advanced Printing Shortcuts Paper Qualty Effects Finishing Color Document Options E
167. ick the Finish button 7 Print a page from any program to make sure that the printing software is correctly installed 64 Chapter 5 Connect the product with Windows ENWW Connect to a network with Windows Supported network protocols To connect a networking equipped product to a network you need a network that uses one or more of the following protocols e TCP IP IPv4 or IPv6 e LPD Printing e SLP e WS Discovery Install the product on a wired network with Windows EY NOTE Use this procedure if you are not using the HP Smart Install Obtain the IP address 1 Connect the network cable to the product and to the network Turn the product on 2 Wait for 60 seconds before continuing During this time the network recognizes the product and assigns an IP address or host name for the product 3 At the product control panel press the Setup button 4 Touch the Reports menu and then touch the Configuration Report button to print the configuration report ENWW Connect to a network with Windows 65 5 Find the IP address on the configuration report Jetdirect Page HP Color LaserJet j Install the software 1 Quit all programs on the computer 2 Install the software from the CD 3 Follow the onscreen instructions 4 When prompted select the Connect through a wired network option and then click the Next button 5 From the list of available printers select the printer that has t
168. ides manually Flip pages up Off Pages per sheet Orientation Portrait Landscape E Rotate by 180 degrees 0 Aeeb 4 Inthe Orientation area select the Portrait or _ x Landscape option Advanced Printing Shortcuts Paper Gualty Effects Finishing Color Services Document Options To print the page image upside down select TE Pint on both sides nara the Rotate by 180 degrees option Bia peep Of Pages per sheet 1 page per sheet 5 Print page borders Page on Right then Down Orientation Portrait Landscape E Rotate by 180 degrees ca avent C crea ae ENWW Basic print tasks with Windows 121 Set color options with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button 3 Click the Color tab 4 Click the HP EasyColor check box to clear it 5 In the Color Options area click the Manual option and then click the Settings button 6 Adjust the general settings for Edge Control and settings for text graphics and photographs 122 Chapter 8 Print tasks ENWW Use HP ePrint Use HP ePrint to print documents by sending them as an e mail attachment to the product s e mail address from any e mail enabled device NOTE The product must be connected to a wired or wir
169. ies a prefix number that must be dialed when sending faxes from the product If you turn this feature on the product Off prompts you to enter the number and then it automatically includes that number every time you send a fax Advanced Setup Fax Resolution Standard Sets the resolution for sent documents Higher resolution images have more dots per inch dpi so they show more detail Lower Fine resolution images have fewer dots per inch and show less detail but the file size is smaller and the fax takes less time to transmit Superfine Photo Lighter Darker Sets the darkness of outgoing faxes Fit to Page On Shrinks incoming faxes that are larger than the paper size set for the tray Off Glass Size Letter Sets the default paper size for documents being scanned from the flatbed scanner A4 Dialing Mode Tone Sets whether the product should use tone or pulse dialing Pulse Redial if Busy On Sets whether the product should attempt to redial if the line is busy Off Redial if No Answer On Sets whether the product should attempt to redial if the recipient fax number does not answer Off Redial if Comm Error On Sets whether the product should attempt to redial the recipient fax number if a communication error occurs Off Detect Dial Tone On Sets whether the product should check for a dial tone before sending a fax Off ENWW Setup Menu 19 Menu item Sub menu item Sub menu item Description Billing Codes On E
170. iguration page For products connected to an IP based network obtain network information and open the HP Embedded Web Server Configure the paper type and size for the tray Transfer files and fonts from the computer to the product Update the product firmware Display the color usage page Configure basic fax settings Supported utilities for Mac HP Embedded Web Server The product is equipped with the HP Embedded Web server which provides access to information about product and network activities Access the HP Embedded Web Server from the HP Utility Open the Printer Settings menu and then select the Additional Settings option ENWW Software for Mac 51 You can also access the HP Embedded Web Server from the Safari Web browser 1 Select the page icon in the left side of the Safari toolbar 2 Click the Bonjour logo 3 In the list of printers double click this product The HP Embedded Web Server opens HP ePrint With HP ePrint you can print anywhere anytime from a mobile phone laptop or any other mobile device HP ePrint works with any email capable device If you can e mail you can print to an HP ePrint enabled product For more details go to www hpeprintcenter com Ey NOTE The product must be connected to a network and have Internet access to use HP ePrint HP ePrint is disabled as a default setting in the product Use this procedure to enable it 1 Type the product IP address into the address
171. in e Print information pages Use the HP Embedded Web Server Use HP Web Jetadmin software e Product security features e Economy settings e Install memory DIMMs e Clean the product Product updates ENWW 229 Print information pages Information pages reside within the product memory These pages help diagnose and solve problems with the product Ey NOTE If the product language was not correctly set during installation you can set the language manually so the information pages print in one of the supported languages Change the language by using the System Setup menu on the control panel or the HP Embedded Web Server 1 From the Home screen touch the Setup button 2 Touch the Reports button 3 Touch the name of the report that you want to print Menu Item Demo Page Description Prints a page that demonstrates print quality Menu Structure Configuration Report Prints a control panel menu layout map Prints a list of the product settings Supplies Status Network Summary Usage Page Prints the print cartridge status Includes the following information e Estimated percentage of cartridge life remaining e Approximate pages remaining e Part numbers for HP print cartridges e Number of pages printed Information about ordering new HP print cartridges and recycling used HP print cartridges Displays status for e Network hardware configuration e Enabled f
172. in the supply under the HP Print Cartridge Warranty Statement ENWW Solve problems with supplies 105 106 Chapter 7 Print cartridges ENWW 8 Print tasks ENWW Cancel a print job Basic print tasks with Windows Use HP ePrint Additional print tasks with Windows Walk up USB printing 107 Cancel a print job 1 If the print job is currently printing cancel it by pressing the Cancel X button on the product control panel NOTE Pressing the Cancel gt lt button clears the job that the product is currently processing If more than one process is running pressing the Cancel gt lt button clears the process that currently appears on the product control panel 2 You can also cancel a print job from a software program or a print queue e Software program Typically a dialog box appears briefly on the computer screen allowing you to cancel the print job e Windows print queue If a print job is waiting in a print queue computer memory or print spooler delete the job there Windows XP Server 2003 or Server 2008 Click Start click Settings and then click Printers and Faxes Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel Windows Vista Click Start click Control Panel and then under Hardware and Sound click Printer Double click the product icon to open the window right click the print job that you want to cancel and th
173. ing Page button 4 Load plain letter or A4 paper when you are prompted 5 Touch the OK button to begin the cleaning process A page feeds through the product slowly Discard the page when the process is completed z NOTE For models that do not have an automatic duplexer the product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation ENWW Improve print quality 265 Calibrate the product to align the colors If the printed output has colored shadows blurry graphics or areas that have poor color you might need to calibrate the product to align the colors Print the Diagnostics Page from the Reports menu on the control panel to check the color alignment If the blocks of color on that page are not aligned with each other you need to calibrate the product 1 On the product control panel open the System Setup menu 2 Open the Print Quality menu and select the Color Calibration item 3 Select the Calibrate Now option Check the print cartridges Check each print cartridge and replace it if necessary if you are having any of the following problems e _ The printing is too light or seems faded in areas e Printed pages have small unprinted areas e Printed pages have streaks or bands NOTE If you are using a draft print setting the printing might appear light If you determine that you need to replace a print cartridge print t
174. ing Shortcuts Papes Quely Etfec Fishing i tor Senvices Document Options E Print on both sides manually Flip pages up Booklet layout Off Pages per sheet 1 page per sheet x Print Right then Down Orientation Portrait Landscape Rotate by 180 degrees 116 Chapter 8 Print tasks ENWW Select the Print on both sides manually check box Click the OK button to print the first side of the job Retrieve the printed stack from the output bin and maintaining the same orientation place it with the printed side facing down in Tray 1 On the control panel press the OK button to print the second side of the job ee Advanced Printing Shortcuts Paper ualiy Etfects Finishing Color Services Document Options T Print on both sides manually Flip pages up Booklet layout or z Pages per sheet 1 page per sheet x Print page bord Orientation Portrait Landscape E Rotate by 180 degrees ra About Hep Cok Cancel Apply Automatically print on both sides with Windows 1 On the File menu in the software program click Print ENWW Basic print tasks with Windows 117 2 3 4 118 Select the product and then click the Properties or Preferences button Click the Finishing tab Select the Print on both sides check box Click the OK butto
175. int Black the default option to alert you when the print cartridge is very low but to continue printing in black only When the product is set to the Stop option there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while stopped When the product is set to the Prompt option there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while the product is waiting for the prompt to be acknowledged Once an HP supply has reached very low HP s premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Print with EconoMode EconoMode uses less toner which might extend the life of the print cartridge 90 Chapter 7 Print cartridges ENWW HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the print cartridge If print quality begins to degrade and is no longer acceptable consider replacing the print cartridge 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button 3 Click th
176. int cartridge Follow the recycling instructions that are included in the box ENWW Replacement instructions 95 Solve problems with supplies Check the print cartridges Check each print cartridge and replace it if necessary if you are having any of the following problems e _ The printing is too light or seems faded in areas e Printed pages have small unprinted areas e Printed pages have streaks or bands Ey NOTE If you are using a draft print setting the printing might appear light If you determine that you need to replace a print cartridge print the Supplies Status Page to find the part number for the correct genuine HP print cartridge Type of print cartridge Steps to resolve the problem Refilled or remanufactured print Hewlett Packard Company cannot recommend the use of non HP supplies either cartridge new or remanufactured Because they are not HP products HP cannot influence their design or control their quality If you are using a refilled or remanufactured print cartridge and are not satisfied with the print quality replace the cartridge with a genuine HP cartridge Genuine HP print cartridge 1 The product control panel or the Supplies Status page indicates Very Low status when the cartridge has reached the end of its estimated life Replace the print cartridge if print quality is no longer acceptable 2 Print a Print Quality Page from the Reports menu If streaks or marks are in one color on the page
177. int the stored faxes e Enter the password to print the fax If you do not know the password contact the product administrator Ey NOTE Memory errors might occur if the faxes are not printed The product will not answer if the memory is full Sender receives a busy signal A handset is connected to the product e Make sure the phone is hung up e Change the Answer Mode option to match the product setup a From the Home screen touch the Setup RN button b Open the Fax Setup menu c Open the Basic Setup menu d Open the Answer Mode menu e Select the setting that matches the product setup Set the Answer Mode option to the Fax Te setting to automatically receive faxes The Fax Tel setting automatically detects whether the incoming transmission is a fax or a voice call and routes the call to the appropriate device A phone line splitter is being used e Ifyou are using a phone line splitter remove the splitter and set up the phone as a downstream phone e Make sure the phone is hung up e Make sure the phone is not being used for a voice call when faxing No dial tone e f using a phone line splitter remove the phone line splitter and set up the phone as a downstream phone Cannot send or receive a fax on a PBX line e Ifyou are using a PBX phone line contact your PBX administrator to configure an analog fax line for your product 224 Chapter 12 Fax ENWW Solve general fax problems e Faxes are sending slo
178. inter driver for Mac HP EasyColor technology scans all documents and automatically adjusts all photographic images with the same improved photographic results In the following example the images on the left were created without using the HP EasyColor option The images on the right show the enhancements that result from using the HP EasyColor option Bring your photos to LIFE Bring your photos to LIFE powered by hp EasyColor and the UPD powered by hp EasyColor and the UPD The HP EasyColor option is enabled by default in both the HP PCL 6 printer driver and the HP Mac Postscript printer driver so you do not need to make manual color adjustments To disable the option so you can manually adjust the color settings open the Color tab in the Windows driver or the Color Quality Options tab in the Mac driver and then click the HP EasyColor check box to clear it Advanced Frintina Shortcuts Paper Qualty Effects Finishing Color Services Color Options Automatic Manual Settings F Pirtin Grayscale EJ HP EasyCaor Color Themes AGB color Default sAGB z ca Use the HP EasyColor option 143 Match colors to your computer screen For most users the best method for matching colors is to print SRGB colors The process of matching printer output color to your computer screen is complex because printers and computer monitors use different methods of producing
179. interfere with the wireless signal Many devices can interfere with the wireless signal including motors cordless phones security system cameras other wireless networks and some Bluetooth devices The printer driver is installed on the computer You have selected the correct printer port The computer and product connect to the same wireless network Chapter 14 Solve problems ENWW The control panel displays the message The wireless feature on this product has been turned off 1 Touch the Wireless Menu button 2 Touch the Turn Wireless On Off button and then touch the On button The product does not print after the wireless configuration completes 1 Make sure the product is turned on and in the ready state 2 Make sure you are connecting to the correct wireless network 3 Make sure that the wireless network is working correctly a Open the Network Setup menu and then open the Wireless Menu item b Select the Run Network Test item to test the wireless network The product prints a report with the results 4 Make sure that the correct port or product is selected a From the list of printers on your computer right click the name of this product click Properties and then open the Ports tab b Make sure the box is checked next to Virtual printer port for USB 5 Make sure that your computer is working correctly If necessary restart your computer The product does not print and the computer has a third party fi
180. ions onscreen Ey NOTE The product must be connected to a computer with internet access to upgrade firmware Resend the fax 4 Verify that the fax was set up when the product software was installed From the computer in the HP program folder run the Fax Setup Utility 5 Verify that the telephone service supports analog fax e f using ISDN or digital PBX contact your service provider for information about configuring to an analog fax line e f using a VoIP service change the Fax Speed setting to Slow V 29 or disable Fast V 34 from the control panel Ask if your service provider supports fax and for the recommended fax modem speed Some companies might require an adapter e f using a DSL service ensure that a filter is included on the phone line connection to the product Contact the DSL service provider or purchase a DSL filter if you do not have one If a DSL filter is installed try another since these filters can be defective 6 Ifthe error persists find more detailed problem solving solutions in the sections that follow this one ENWW Solve fax problems 201 Fax error messages Alert and warning messages appear temporarily and might require you to acknowledge the message by touching the OK button to resume or by touching the Cancel gt lt button to cancel the job With certain warnings the job might not complete or the print quality might be affected If the alert or warning message is related to printing a
181. is on and ready Check that you are dialing the correct fax number 202 Chapter 12 Fax ENWW Check that the Redial if Busy option is enabled Open the Service menu and touch the Fax Service button Touch the Run Fax Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results If the error persists contact HP See www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 or the support flyer that came in the product box Fax is busy Redial pending Description The fax line to which you were sending a fax was busy The product automatically redials the busy number Recommended action Allow the product to retry sending the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Open the Service menu and touch the Fax Service button Touch the Run Fax Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results If the error persists contact HP See www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 or the support flyer that came in the product box Fax receive error ENWW Description An error occurred while trying to receive a fax Recommended action Ask the sender to resend the fax Try faxing back to the s
182. iver Click Properties in the Print dialog box to open the printer driver Settings changed in the Printer Properties dialog box usually do not override settings anywhere else in the printing software You can change most of the print settings here Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else Change the settings for all print jobs until the software program is closed i 2 On the File menu in the software program click Print Select the driver and then click Properties or Preferences The steps can vary this procedure is most common Change the default settings for all print jobs ENWW 1 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Windows 7 Click Start and then click Devices and Printers Right click the driver icon and then select Printing Preferences Change print job s
183. ivery area 3 If necessary remove any visible paper from bottom side of the duplexing unit 260 Chapter 14 Solve problems ENWW 4 Ifyou can not see any jammed paper lift the duplexing unit using the tab on the side of the duplexing unit 5 Ifyou can see the trailing edge of the paper remove the paper from the product 6 Ifyou can see the leading edge of the paper remove it from the product 7 Close the rear door ENWW Clear jams 261 Improve print quality You can prevent most print quality problems by following these guidelines Use the correct paper type setting in the printer driver Adjust color settings in the printer driver Use paper that meets HP specifications Print a cleaning page Calibrate the product to align the colors Check the print cartridges Use the printer driver that best meets your printing needs Improve print quality for copies Use the correct paper type setting in the printer driver Check the paper type setting if you are having any of the following problems Toner is smearing on the printed pages Repeated marks occur on the printed pages Printed pages are curled Toner flakes off the printed pages Printed pages have small unprinted areas Change the paper type setting for Windows 1 2 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Qualit
184. just the settings and you can save the changes as the new default settings When you are ready to print the photos touch the Print button Scan to USB Drive Scans a document and stores it as a PDF file or JPEG image on the USB flash drive Function specific menus 35 36 Chapter 2 Control panel menus ENWW 3 Software for Windows ENWW Supported operating systems and printer drivers for Windows Select the correct printer driver for Windows Change print job settings for Windows Remove the printer driver from Windows Supported utilities for Windows Software for other operating systems 37 Supported operating systems and printer drivers for Windows The product supports the following Windows operating systems Recommended software installation Print and scan drivers only e Windows XP 32 bit Service Pack 2 e Windows 2003 Server 32 bit Service Pack 3 e Windows Vista 32 bit and 64 bit e Windows 2008 Server e Windows 7 32 bit and 64 bit e Windows 2008 Server R2 The product supports the following Windows printer drivers e HP PCL 6 this is the default printer driver included on the product CD and in the HP Smart Install program e HP Universal Print Driver for Windows Postscript e HP Universal Print Driver for PCL 5 The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons checkboxes and drop down lists that are in the p
185. k settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving this setting in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct printer driver The computer or workstation might be set up incorrectly 1 Check the network drivers printer drivers and the network redirection 2 Verify that the operating system is configured correctly 276 Chapter 14 Solve problems ENWW The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary ENWW Solve product connectivity problems 277 Solve wireless network problems Wireless connectivity checklist The control panel displays the message The wireless feature on this product has been turned off The product does not print after the wireless configuration completes The product does not print and the computer has a third party firewall installed The wireless connection does not work after moving the wireless router or product Cannot connect more computers to the wireless product
186. k Setup menu touch the Group Setup button 3 Touch an unassigned number from the list 4 Use the keypad to enter a name for the group and then touch the OK button 5 Touch the name of each individual entry that you want to include in the group When you are finished touch the Done Selecting button Delete group dial entries 1 From the Home screen touch the Fax button 2 Touch the Fax Menu button 178 Chapter 12 Fax ENWW 3 Touch the Phone Book Setup button 4 Touch the Delete Entry button Or to delete all the entries touch the Delete All Entries button 5 Touch the entry that you want to delete ENWW Use the phone book 179 Set fax settings Send fax settings Set special dialing symbols and options You can insert pauses into a fax number that you are dialing Pauses are often needed when dialing internationally or connecting to an outside line Special symbol Button Description Dialing pause oY The Redial Pause button is available on the control panel keypad for B entering a fax number You can also touch the comma button to insert a dialing pause Pause for dial tone W The W button is available only when you are entering the fax number for ahah a phone book entry This character causes the product to wait for a dial tone before dialing the remainder of the telephone number Hook flash R The R button is available only when you are entering the fax number for a phone book entry This character
187. k the Server Properties item The Print Server Properties dialog box opens Click the Drivers tab and in the list select the driver to be removed Click the Remove button and then click the Yes button to confirm the removal Click the Start button and then click the Devices and Printers item Find and select the product from the list Click the Remove device button at the top of the dialog box and then click the Yes button to confirm the removal Click the Print server properties button at the top of the dialog box and then click the Drivers tab Select the product in the list and then click the Remove button Select to delete only the driver and or the driver software package and then click the OK button Remove the printer driver from Windows 43 Supported utilities for Windows HP Web Jetadmin HP Embedded Web Server HP ePrint Other Windows components and utilities HP Smart Install automates the printing system installation Online Web registration HP LaserJet Scan PC Fax Send HP Device Toolbox HP Uninstall HP Help amp Learn Center Reconfigure your HP device HP Fax Setup Wizard HP LaserJet Customer Participation Program Software for other operating systems 44 Os Software UNIX For HP UX and Solaris networks go to www hp com support net_printing to download the HP Jetdirect printer installer for UNIX For Unix print drivers go to www hp com pond modelscripts index2 Linux For inf
188. l plug in a telephone and try making a voice call Plug the product phone cord into a jack for another phone line Try a different phone cord Make sure that the phone cord from the wall telephone jack is plugged into the line port Check the phone line by using the Run Fax Test option from the Service menu on the control panel a From the Home screen touch the Setup button b Open the Service menu c Open the Fax Service menu d Select the Run Fax Test item If the error persists contact HP See www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 or the support flyer that came in the product box Chapter 12 Fax ENWW Document feeder paper jam e Verify that the paper meets product size requirements The product does not support pages longer than 381 mm 15 in for faxing e Copy or print the original to letter A4 or legal size paper and then resend the fax The Fax storage is full message appears Turn the product off then on Print stored faxes that have not been printed a Touch the Fax button and then touch the Fax Menu button b Open the Receive Options menu c Select the Print Private Faxes item d Provide the password when the product prompts you e Delete stored faxes from memory a From the Home screen touch the Setup button b Open the Service menu c Open the Fax Service menu d Select the Clear Saved Faxes item Divide the large fax job into smaller
189. l management system e HP s end of life product return and recycling program e Material Safety Data Sheets Visit www hp com go environment or www hp com hpinfo globalcitizenship environment ENWW Environmental product stewardship program 305 Declaration of conformity Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Company DoC BOISB 1002 03 rel 1 0 Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet Pro 400 color MFP M475dn Regulatory Model Number BOISB 1002 03 BOISB 0903 00 US Fax Module LIU BOISB 0903 01 EURO Fax Module LIU Product Options ALL Print Cartridges CE410A CE410X CE411A CE412A CE413A conforms to the following Product Specifications SAFETY IEC 60950 1 2005 EN60950 1 2006 A11 IEC 60825 1 2007 EN 60825 1 2007 Class 1 Laser LED Product IEC 62311 2007 EN62311 2008 GB4943 2001 EMC CISPR22 2005 A1 EN55022 2006 A1 Class B EN 61000 3 2 2006 EN 61000 3 3 2008 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 2008 GB17625 1 2003 TELECOM ES 203 021 FCC Title 47 CFR Part 68 ENERGY USE Regulation EC No 1275 2008 ENERGY STAR Qualified Imaging Equipment Typical Electricity Consumption TEC Test Procedure Supplementary Information The product herewith complies with the requirements of the EMC Directi
190. l network and add it to the printer pop up menu This method is best in most situations If Mac OS X cannot find the HP printer driver an error message displays Reinstall the software 6 Print a page from any program to make sure that the software is correctly installed NOTE If this method is not successful try using the wireless network using a USB cable method Connect the product to a wireless network using a USB cable If your wireless router does not support WiFi Protected Setup WPS use this method to set up the product on a wireless network Using a USB cable to transfer settings makes setting up a wireless connection easier After the setup is complete you can disconnect the USB cable and use the wireless connection 1 Insert the software CD into the computer CD tray 2 Follow the on screen instructions When prompted select the Configure your device for a wireless network option Connect the USB cable to the product when prompted A CAUTION Do not connect the USB cable until the installation program prompts you 3 When the installation is complete print a configuration page to make sure that the product has a SSID name 4 Print a page from any program to make sure that the software is correctly installed Remove the printer driver from Mac operating systems You must have administrator rights to remove the software 1 Open System Preferences 2 Select Print amp Fax 3 Highlight the product
191. lephone Shared line receiving both fax and voice calls with an Two rings more than the answering machine or computer attached answering machine or computer voicemail voicemail To set or change the number of rings to answer use the following steps 1 From the Home screen touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Basic Setup menu 4 Touch the Rings to Answer button 5 Use the keypad to enter the number of rings and then touch the OK button Set distinctive ring Ring pattern or distinctive ring service is available through some local telephone companies The service allows you to have more than one telephone number on a single line Each telephone number has a unique ring pattern so that you can answer voice calls and the product can answer fax calls If you subscribe to a ring pattern service with a telephone company you must set the product to answer the correct ring pattern Not all countries regions support unique ring patterns Contact the telephone company to determine if this service is available in your country region Ey NOTE If you do not have ring pattern service and you change the ring pattern settings to something other than the default All Rings the product might not be able to receive faxes The settings are as follows e All Rings The product answers any calls that come through the telephone line e Single The product answers any calls that produce a single ring pattern
192. lephone company service does not work if it conflicts with the product 1 On the control panel touch the Setup RNS button 2 Scroll to and touch the Fax Setup menu 3 Scroll to and touch the Advanced Setup button 4 Scroll to and touch the Extension Phone button and touch the On button ENWW Set up fax 173 Setup for stand alone fax 1 Unpack and set up the product 2 From the Home screen touch the Setup X button 3 Touch the Fax Setup menu 4 Touch the Fax Set Up Utility button 5 Follow the on screen prompts and select the appropriate response for each question Ey NOTE The maximum number of characters for the fax number is 20 Ey NOTE The maximum number of characters for the fax header is 25 Configure fax settings You can configure the product fax settings from the control panel the Fax Setup Wizard if the software is installed HP Device Toolbox if the software is installed or from the HP Embedded Web Server if the product is connected to a network In the United States and many other countries regions setting the time date and other fax header information is a legal requirement Use the control panel to set the fax time date and header To use the control panel to set the date time and header complete the following steps 1 From the Home screen touch the Setup EN button 2 Touch the Fax Setup menu 3 Touch the Basic Setup menu 4 Scroll to and touch the Time Date button 5 Select the 12 ho
193. ll for Windows wireless networks method 3 Use WPS 1 ENWW On the product control panel touch the Wireless p button Touch the Wireless Menu button and then touch the Wi Fi Protected Setup item Follow the instructions to complete the wireless setup On the product control panel touch the wireless status button to display the product IP address At the computer open a Web browser and type the IP address in the URL address bar to open the HP Embedded Web Server Click the HP Smart Install tab and follow the onscreen instructions Use HP Smart Install to connect to a computer a wired network or a wireless network 63 Connect with USB Ey NOTE Use this procedure if you are not using the HP Smart Install This product supports a USB 2 0 connection Use an A to B type USB cable HP recommends using a cable that is no longer than 2 m 6 5 ft A CAUTION Do not connect the USB cable until the installation software prompts you to connect it CD installation 1 Quit all open programs on the computer 2 Install the software from the CD and follow the onscreen instructions 3 When prompted select the Directly connect to this computer using a USB cable option and then click the Next button 4 When the software prompts you connect the USB cable to the product and the computer 5 At the end of the installation click the Finish button 6 On the More Options screen you can install more software or cl
194. ll to and touch the Detect Dial Tone button and then touch the On button Set tone dialing or pulse dialing Use this procedure to set the product to tone dialing or pulse dialing mode The factory set default is Tone Do not change this setting unless you know that the telephone line cannot use tone dialing E NOTE The pulse dialing option is not available in all countries regions From the Home screen touch the Setup amp amp button Touch the Fax Setup menu Touch the Advanced Setup menu Scroll to and touch the Dialing Mode button and then touch the Tone or Pulse button Set autoredial and the time between redials If the product was unable to send a fax because the receiving fax machine did not answer or was busy the product attempts to redial based on the redial on busy redial on no answer and redial on communication error options Set the redial on busy option If this option is on the product redials automatically if it receives a busy signal The factory set default for the redial on busy option is On 1 2 3 4 From the Home screen touch the Setup amp amp button Touch the Fax Setup menu Touch the Advanced Setup menu Scroll to and touch the Redial if Busy button and then touch the On button Set the redial on no answer option If this option is on the product redials automatically if the receiving machine does not answer The factory set default for the redial on no answer option i
195. ll to and touch the Network Setup menu 3 Touch the Link Speed menu 4 Select one of the following options Setting Description Automatic The print server automatically configures itself for the highest link speed and communication mode allowed on the network 10T Half 10 megabytes per second Mbps half duplex operation 10T Full 10 Mbps full duplex operation 100TX Half 100 Mbps half duplex operation 100TX Full 100 Mbps full duplex operation 5 Touch the OK button The product turns off and then on 70 Chapter 5 Connect the product with Windows ENWW 6 Paper and print media e Understand paper use e Change the printer driver to match the paper type and size in Windows e Supported paper sizes e Supported paper types and tray capacity Load paper trays e Configure trays ENWW 71 Understand paper use This product supports a variety of paper and other print media Paper or print media that does not meet the following guidelines might cause poor print quality increased jams and premature wear on the product It is possible for paper to meet all of these guidelines and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and or humidity levels or other variables over which Hewlett Packard has no control A CAUTION Using paper or print media that does not meet Hewlett Packard s specifications might cause problems for th
196. lly configure IPv4 TCP IP parameters from the control panel ENWW Use the control panel menus to manually set an IPv4 address subnet mask and default gateway 1 2 Touch the Setup X button Scroll to and touch the Network Setup menu Touch the TCP IP Config menu and then touch the Manual button Use the numeric keypad to enter the IP address and touch the OK button Touch the Yes button to confirm Use the numeric keypad to enter the subnet mask and touch the OK button Touch the Yes button to confirm Use the numeric keypad to enter the default gateway and touch the OK button Touch the Yes button to confirm Connect to a network with Windows 69 Link speed and duplex settings E NOTE This information applies only to Ethernet networks It does not apply to wireless networks The link speed and communication mode of the print server must match the network hub For most situations leave the product in automatic mode Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices If you need to make changes use the product control panel Ey NOTE The setting must match with the network product to which you are connecting a network hub switch gateway router or computer Ey NOTE Making changes to these settings causes the product to turn off and then on Make changes only when the product is idle 1 Touch the Setup button 2 Scro
197. lor document in black and white Use this option to print color documents for photocopying or faxing 6 Click the OK button 264 Chapter 14 Solve problems ENWW Use paper that meets HP specifications Use different paper if you are having any of the following problems e The printing is too light or seems faded in areas e Specks of toner are on the printed pages e Toner is smearing on the printed pages e Printed characters seem misformed e Printed pages are curled Always use a paper type and weight that this product supports In addition follow these guidelines when selecting paper e Use paper that is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges e Use paper that has not been previously printed on e Use paper that is designed for use in laser printers Do not use paper that is designed only for use in Inkjet printers e Use paper that is not too rough Using smoother paper generally results in better print quality Print a cleaning page Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems e Specks of toner are on the printed pages e Toner is smearing on the printed pages e Repeated marks occur on the printed pages Use the following procedure to print a cleaning page 1 From the Home screen touch the Setup amp button 2 Touch the Service menu 3 Touch the Clean
198. lts returns all of the product and network settings to the factory defaults and it also clears the fax header name phone number and any stored faxes in the product memory This procedure also clears the fax phone book and deletes any pages that are stored in the memory The procedure then automatically restarts the product ENWW 1 2 On the product control panel touch the Setup button Scroll to and touch the Service menu Scroll to and touch the Restore Defaults button and then touch the OK button The product automatically restarts Restore the factory set defaults 249 Paper feeds incorrectly or becomes jammed The product does not pick up paper The product picks up multiple sheets of paper Prevent paper jams The product does not pick up paper If the product does not pick up paper from the tray try these solutions 1 2 Open the product and remove any jammed sheets of paper Load the tray with the correct size of paper for your job Make sure the paper guides in the tray are adjusted correctly for the size of paper Align the guides with the paper size markings in the bottom of the tray Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray try these solutions 1 Remove the stack of
199. moves the display image to the next screen NOTE This button illuminates only when the current screen can use this feature Cancel button and light clears settings cancels the current job or exits the current screen NOTE This button illuminates only when the current screen can use this feature Back button and light returns to the previous screen NOTE This button illuminates only when the current screen can use this feature Left arrow button and light moves the cursor to the left NOTE This button illuminates only when the current screen can use this feature 10 Home button and light provides access to the Home screen D a gl x ve 10 Chapter 1 Product basics ENWW Buttons on the Home screen The Home screen provides access to the product features and it indicates the product status NOTE Depending on the product configuration the features on the Home screen can vary The layout might also be reversed for some languages 1 Web Services button provides quick access to HP Web Services features including HP ePrint HP ePrint is a tool that prints documents by using any e mail enabled device to send them to the product s e mail address 2 Setup button provides access to the main menus Network os button provides access to network settings and information From the network settings screen you can print the Network Summary page 4 Wireless button provides access t
200. n Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert warden Substances Table China AeA ERR IRIE ELF PG Rl ENER H A 7A ED RFI CSA ty WK A KN SYRIA Bik ARM EMEA Bp Pb Hg Cd Cr VI PBB PBDE FT FS X 0 X 0 0 0 SZEIALZA X 0 0 0 0 0 Peh AZ 0 0 0 0 0 0 RIS 0 0 0 0 0 0 BETA ZA LE X 0 0 0 0 0 RED fa X 0 0 0 0 0 0 RATER EFT ROP IRE APA ERA ED ERT SJ T 11363 2006 Fy Beil BEA X ZANE AT BATA EKHE H BD AP eB ee BO EAM T SJ T 11363 2006 Hy BRifil BEAK HE SLABS SPER BEA ABR Ee RPE CE IE a Ui EE BE REP EREE JH EY Restriction on Hazardous Substances statement Turkey Turkiye Cumhuriyeti EEE Y netmeli ine Uygundur Restriction on Hazardous Substances statement Ukraine O6nagHaHHa BIgnoBigae BUMOoraM TeXHINHOrO pernaMmeHTy LWO0 oOmMe gt KeHHA BUKOPUCTAHHA ACAKUX He6e3neyHux PeEYOBUH B ENeKTPUYHOMY Ta eNneKTPOHHOMy OONagHaHHi 3aTBEPA KEHOFO NOCTAHOBO O Ka6ivety MixictpiB YkpaiHn Big 3 rpyaHa 2008 Ne 1057 312 Appendix D Regulatory information ENWW Additional statements for telecom fax products EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks PSTN of European Economic Area EEA count
201. n international destination dial manually to allow for pauses and international dialing codes ENWW Use fax 197 Receive a fax Print a fax When the product receives a fax transmission it prints the fax unless the private receive feature is enabled and also stores it automatically to flash memory When a color print cartridge becomes very low the product prints in black only to prevent fax interruptions To configure the product to print in color and use the remaining toner in the print cartridge past very low follow these steps 1 2 3 On the product control panel touch the Setup RN button and then touch the System Setup button Touch the At Very Low button and then touch the Color Cartridges button Touch the Continue button When you choose to replace the very low print cartridge color printing resumes automatically Print a stored fax when the private receive feature is on Reprint a fax To print stored faxes you must provide the product security password After the product prints the stored faxes the faxes are deleted from memory 1 2 From the Home screen touch the Fax button Touch the Fax Menu button Touch the Receive Options button Touch the Print Private Faxes button Use the keypad to enter the product security password and then touch the OK button When the Allow Fax Reprint feature is on the product stores received faxes in memory The product has about 3 2 MB of storage spac
202. n pressure on both sides Avoid pushing on one side only 256 Chapter 14 Solve problems ENWW Clear jams in Tray 2 1 Open Tray 2 2 Remove the jammed sheet by pulling it straight out 3 Close Tray 2 NOTE To close the tray push in the middle or with even pressure on both sides Avoid pushing on one side only ENWW Clear jams 257 Clear jams in the fuser area 258 Open the rear door CAUTION The fuser located in the back of the product is hot Wait for the fuser to cool before continuing If necessary push the guide callout 1 and remove any visible paper callout 2 from the bottom of the delivery area NOTE Ifthe sheet tears make sure that all fragments are removed before you resume printing Do not use sharp objects to remove fragments Close the rear door Chapter 14 Solve problems ENWW Clear jams in the output bin 1 Look for jammed paper in the output bin area 2 Remove any visible media NOTE Ifthe sheet tears make sure that all fragments are removed before resuming printing 3 Open and then close the rear door to clear the message ENWW Clear jams 259 Clear jams in the duplexer duplexing models only 1 Open the rear door CAUTION The fuser located in the back of the product is hot Wait for the fuser to cool before continuing 2 If necessary pull the guide callout 1 and remove any visible paper callout 2 from the bottom of the del
203. n to print the job Chapter 8 Print tasks Print ea x Printer re Status Idle i od pnintatas Type HP LaserJet CM1410 Series PCL 6 Where LPT1 E Print to File Comment E Manual duplex Page range Copies all Number of copies l1 Current page Selection Pages F Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Zoom Print what Document Print All pages in range Options Pages per sheet 1 page x Iz Scale to paper size No Scaling Advanced Printing Shortcuts Paper Qualty Ettec Finishing jor Services Document Options E Print on both sides manually Off M Pages per sheet 1 page per sheet x Orientation Portrait Landscape E Rotate by 180 degrees m Advanced Printing Shortculs Paper Quality Effects Finishing Job Storage Color _ Services Document Options F Print on both sides E Fib pages up Booklet layout Pages per sheet 1 pao per sheet 7 age borders Page order Right then Down ca Oriertaticn Portrait Landscape Rotate by 180 degrees Aboul Help ENWW Print multiple pages per sheet with Windows 1 On the File menu in the software program cl
204. nables the use of billing codes when set to On A prompt appears where you can enter the billing code for an outgoing fax Off Extension Phone On When this feature is enabled you can press the 1 2 3 buttons on the extension phone to cause the product to answer an incoming Off fax call Stamp Faxes On Sets the product to print the date time sender s phone number and page number on each page of incoming faxes Off Private Receive On Setting the Private Receive feature to On requires you to set a product password After setting the password the following Off options are set e The Private Receive feature is turned on e All old faxes are deleted from memory e Fax forwarding is set to Off and is not allowed to be changed e All incoming faxes are stored in memory Confirm Fax Number On Confirm a fax number by entering it a second time Off Allow Fax Reprint On Sets whether incoming faxes are stored in memory for reprinting later Off Fax Tel Ring Time 20 Sets the time in seconds after which the product should stop sounding the Fax Tel audible ring to notify the user of an 30 incoming voice call 40 70 Print Duplex On Sets duplex printing as the default for faxes Off NOTE This item is available only for duplex models Fax Speed Fast V 34 Sets the allowed fax communication speed Medium V 17 Slow V 29 20 Chapter 2 Control panel menus ENWW System Setup menu In the following table items that have an asterisk
205. nd the auto continue feature is on the product will attempt to resume printing the job after the warning has appeared for 10 seconds without acknowledgement Communication error Description A fax communication error occurred between the product and the sender or receiver Recommended action Allow the product to retry sending the fax Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line Try a different phone cord Set the Fax Speed option to the Slow V 29 setting or disable the Fast V 34 setting Turn off the Error Correction feature to prevent automatic error correction Ey NOTE Turning off the Error Correction feature can reduce image quality Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number If the error persists contact HP See www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 or the support flyer that came in the product box Document feeder door is open Canceled fax Description The cover at the top of the document feeder is open and the product cannot send the fax Recommended action Close the cover and send the fax again Fax is busy Canceled send Description The fax line to which you were sending a fax was busy The product has canceled sending the fax Recommended action Call the recipient to ensure that the fax machine
206. nd the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the print cartridge If print quality begins to degrade and is no longer acceptable consider replacing the print cartridge Paper use This product s manual automatic duplex feature two sided printing and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet print supplies It s easy to return and recycle your HP LaserJet print cartridges after use free of charge with HP Planet Partners Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package You help reduce the toll on the environment further when you return multiple cartridges together rather than separately HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing to distribution customer use and recycling When you participate in the HP Planet Partners program we ensure your HP LaserJet print cartridges are recycled properly processing them to recover plastics and metals for new products and diverting millions of tons of wast
207. ndivcaageeengatsainligectecntes 143 Match colors to your computer SCreen eee eeetee eee eteeenee eee eeeeaaeeeeeeeeeaeeeeeeeeeaaeeeeeseeeiaeeeeeeeeeaes 144 MO COPY vccksts isadeudets grinin aa ia asara Ead aaier Aaa aieea aa aiandi 145 Use copy TUN CUONS scesveientevciveedandondevtbaandosdivysauncdade vy bane RS A 146 COPY aa tare ce tee E O E E N ET S 146 Multiple Copi Sorarrain ea ee eae aan E a ae eee 146 Copy a multiple page original 0 0 0 cece eeecee eter teeter eter eee taeeeeeeeeaeeeeseeeenaeeeeeseenaaees 147 Copy Identification Cards 4 jcci2eechesdacdevesagitiacevseanycdet E nucadieseeennelddal etedaeetd ences 148 Cancel COpy JOD cerci ianen ieee dialed etes steed iat diet iinet eee 149 Reduce or enlarge a COPY eeeeceeceeeeeeeeeee cree tenets eee eaeeee ee eaeeeeeeetaeeeeeeeaeeeeeeennieeeeeeenaees 149 Collatec COPY JOD aa tia seestiane ses ieavacan es ieavscase assadide asiesushaeadstedetaiaasstedataianageuedees 150 Make color or black and white copies ceccecceecceeeeeeeeeeeeteeeeceeaaaeaaecaeeeeeeeeeeneeeneees 151 COPY SCUIMOS ii E AEAN sebeuadcacwvletaca ce sbudlagens EA AAR 152 Change COPY guall oeer eh cacice ud diicdina E anetaaaieiceees Inedaaee ad egies een 152 Check the scanner glass for dirt ANd smudges 0 cceeeeeeeeeeeeeeeneeeeeeeeettaeeeeeesnaeeeeeeeeaaes 153 Adjust the lightness or darkness for copies cceeeceeeeeeeeeeeeeeeeneeeeeeteeeeaeeeeeeteeaaaeeeees 154 viii EN
208. ne is working correctly 321 There was a communication error with the receiving fax machine due to poor telephone line conditions Resend the fax at a different time when telephone line conditions have improved 208 Chapter 12 Fax ENWW Code number Description 344 348 Possible causes include the following e The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted e The user at the remote machine may have pressed the Stop button e In rare instances incompatibility between the two machines can cause the remote machine to simply terminate the call To solve the issue try the following steps 1 Resend the fax at a different time when telephone line conditions have improved 2 If the error persists and error correction is in use for the fax session disable the Error Correction setting 381 Possible causes include the following e The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted e The user at the remote machine may have pressed the Stop button To solve the issue try the following steps 1 Resend the fax at a different time when telephone line conditions have improved 2 Ifthe error persists and error correction is in use for the fax session disable the Error Correction setting Fax trace report A fax T 30 trace report has information that can help resolve fax transmission
209. ne that is connected to that line and dialing 1 2 3 Chapter 12 Fax ENWW To set or change the answer mode complete the following steps 1 From the Home screen touch the Setup X button 2 Touch the Fax Setup menu 3 Touch the Basic Setup menu 4 Scroll to and touch the Answer Mode button and then touch the name of the option that you want to use Block or unblock fax numbers If you do not want to receive faxes from specific people or businesses you can block as many as 30 fax numbers by using the control panel When you block a fax number and someone from that number sends you a fax the control panel display indicates that the number is blocked the fax does not print and the fax is not saved in memory Faxes from blocked fax numbers appear in the fax activity log with a discarded designation You can unblock blocked fax numbers individually or all at one time EY NOTE The sender of a blocked fax is not notified that the fax failed 1 From the Home screen touch the Fax button 2 Touch the Fax Menu button 3 Touch the Receive Options button 4 Touch the Block Junk Faxes button 5 Touch the Add Number button 6 Use the keypad to enter the fax number that you want to block and then touch the OK button Set the number of rings to answer When the answer mode is set to Automatic the product rings to answer setting determines the number of times the telephone rings before the product answers an incoming
210. nection can take a few minutes Connect the product to a wireless network using a USB cable If your wireless router does not support WiFi Protected Setup WPS use this method to set up the product on a wireless network Using a USB cable to transfer settings makes setting up a wireless ENWW Connect to a network with Windows 67 connection easier After the setup is complete you can disconnect the USB cable and use the wireless connection 1 Insert the software CD into the computer CD tray 2 Follow the on screen instructions When prompted select the Connect through a wireless network option Connect the USB cable to the product when prompted A CAUTION Do not connect the USB cable until the installation program prompts you 3 When the installation is complete print a configuration page to make sure that the product has a SSID name 4 When installation is complete disconnect the USB cable Install the software for a wireless product currently on the network If the product already has an IP address on a wireless network and you want to install product software on a computer complete the following steps 1 From the product control panel print a configuration page to obtain the product IP address 2 Install the software from the CD 3 Follow the on screen instructions 4 When prompted select the Connect through a wireless network option and then click the Next button 5 From the list of available printe
211. ng 187 sleep delay disabling 234 enabling 234 small documents copying 148 software embedded Web server 44 HP Utility 51 installing USB connections 64 installing wired networks 66 Linux 44 problems 282 Readiris OCR 163 scanning from TWAIN or WIA 162 sending faxes 195 settings 41 49 software license agreement 292 Solaris 44 supported operating systems 38 46 uninstalling for Windows 43 uninstalling Mac 49 UNIX 44 Windows 44 Windows components 37 Solaris software 44 solve fax problems 212 solve problems fax 225 solving direct connect problems 275 network problems 275 walk up USB printing problems 274 special paper printing Windows 126 specifications electrical and acoustic 298 environmental 298 physical 298 speed dials programming 194 speed dial entries creating 177 178 editing 177 178 status Home screen control panel 11 HP Utility Mac 51 supplies printing report 16 storing environmental specifications 298 print cartridges 91 subnet mask 69 supplies counterfeit 91 non HP 91 ordering 285 286 recycling 91 301 status viewing with HP Utility 51 supplies status page 16 printing 97 267 ENWW support online 296 supported media 75 System setup menu 21 T TCP IP manually configuring IPv4 parameters 69 technical support online 296 telephones receiving faxes from 173 199 telephones connecting extra 173 telephones downstream sending faxes from 196 temperature specifications envir
212. ng a voice call the product generates a ring tone that alerts you to pick up the telephone handset a From the Home screen touch the Setup button b Open the Fax Setup menu c Open the Basic Setup menu d Open the Answer Mode menu e Select the Fax Tel setting A telephone handset is connected to the product Set the Answer Mode option to the Automatic setting 1 2 From the Home screen touch the Setup amp amp button Open the Fax Setup menu Open the Basic Setup menu Open the Answer Mode menu Select the Automatic setting The Answer Mode setting is set to the Manual setting Touch the Start Fax button on the control panel Voice mail is available on the fax line 220 Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the product to match the ring pattern supplied by the telephone company Contact your telephone company for information a Verify that the answer mode is set to the Automatic setting b From the Home screen touch the Setup RN button c Open the Fax Setup menu d Open the Basic Setup menu Chapter 12 Fax ENWW e f Open the Distinctive Ring menu Select the correct setting e Buy a dedicated line for faxing e Set the Answer Mode option to the Manual setting a b c d e From the Home screen touch the Setup button Open the Fax Setup menu Open the Basic Setup menu Open the Answer Mode menu
213. nlarge a copy 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen touch the Copy button 3 Touch the Settings button and then touch the Reduce Enlarge button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touch the Black or Color button to start copying ENWW Use copy functions 149 Collate a copy job 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen touch the Copy button 3 Touch the Settings button and then scroll to and touch the Collation button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touch the Black or Color button to start copying 150 Chapter 10 Copy ENWW Make color or black and white copies 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen touch the Copy button 3 Touch the Black or Color button to start copying ENWW Use copy functions 151 Copy settings Change copy quality The following copy quality settings are available e Auto Select Use this setting when you are not concerned about the quality of the copy This is the default setting e Mixed Use this setting for documents that contain a mixture of text and graphics e Text Use this setting for documents that contain mostly text e Picture Use this setting for documen
214. nomy settings 235 Install memory DIMMs This product comes with 192 megabyte MB random access memory installed You can install an additional 256 megabyte of memory for the product by adding a dual inline memory module DIMM You can also install a font DIMM to allow the product to print characters for example Chinese language or the Cyrillic alphabet characters CAUTION Static electricity can damage electronic parts When handling electronic parts either wear an antistatic wrist strap or frequently touch the surface of the antistatic package and then touch bare metal on the product Install memory DIMMs 1 Turn the product off and then disconnect all power and interface cables 2 Onthe right side of the product open the DIMM access door gt A P 236 Chapter 13 Manage and maintain ENWW 4 To replace a DIMM that is currently installed spread the latches apart on each side of the DIMM slot lift the DIMM up at an angle and pull it out CAUTION Static electricity can damage electronic parts When handling electronic parts either wear an antistatic wrist strap or frequently touch the surface of the antistatic package and then touch bare metal on the product 5 Remove the new DIMM from the antistatic package and then locate the alignment notch on the bottom edge of the DIMM
215. ns Paper source Factory Defaults Automatically Select z Print on both sides lt Envelopes Yes flip over Z Paper type Unspecified X Cardstock Heavy Save As Delete Reset 7 Type a name for the shortcut and click the OK button Name Please type a name for the new printing shortcut Improve print quality with Windows Select the page size with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button 114 Chapter 8 Print tasks ENWW 3 4 Click the Paper Quality tab Select a size from the Paper size drop down list Select a custom page size with Windows 1 2 6 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab Click the Custom button Type a name for the custom size and specify the dimensions e The width is the short edge of the paper e The length is the long edge of the paper Ey NOTE Always load paper into the trays short edge first Click the OK button and then click the OK button on the Paper Quality tab The custom page size will appear in the list of paper sizes the next time you open the printer driver Select the paper type with Windows 1 2 On the File menu in the software program click Print
216. nsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS for supplies containing chemical substances for example toner can be obtained by accessing the HP Web site at www hp com go msds or www hp com hpinfo community environment productinfo safety 304 Appendix D Regulatory information ENWW For more information To obtain information about these environmental topics e Product environmental profile sheet for this and many related HP products e HP s commitment to the environment e HP s environmenta
217. nting needS 0 eee eeeeteeeeeeeeeenttaeees 269 Improve print quality for copies 0 ccc cee cee ce eect cette cece eee eae aaeeaeeeeeeeeeeeeeeeeeeeeeeeeeeeeetenneeees 271 The product does not print or it prints SIOWLy cccceeceeeeeeceeeeeeeceeecaecaeeeeeeeeeeeeeeeeeeeteeeteeeensnnnaeess 272 The product does not print 0 cec cee ee cece eee eeeeeenecaecaeeceeeeeeeeeeeeeeseteesenssesseessinsieeaeeees 272 The product prints SIOWLY iisen ende seve banuend ea e eea a ies 273 Solve walk up USB printing problems c eeceecceeceeeceeeeeeeeeeeeeeeeeeeeeeeeeeescsaesasaaaaaaesaeeeeeeeeeees 274 The USB Flash Drive menu does not open when you insert the USB accessory 274 The file does not print from the USB storage accessory ceeeeeeeeeeeeeeetetttteeeeeeeeeeee 274 The file that you want to print is not listed in the USB Flash Drive menu 0008 275 Solve product connectivity problemS 0 0 0 0 ceceececccecccceeeeeeeeeeeeee cece eaeaeaaeaaecaeeeeeeeeeeeeeeeeeeeteeteeteessnneeees 275 Solve direct connect problems ccccceeeeeeeeeeeeeetee tee eeee ee eeeeaaacaaecaeecaecaeeeeeeeeeeeeeeeneees 275 Solve network Problems sisics2t gets E EE ee adage 275 Solve wireless network problems ccceceeeeee cece eeeeeeeeeaaeaaecaeeaeeceeeceeeeeeeeeeeeeeeeeeetedteceteeteiceiaeeees 278 xi Wireless connectivity Checklist ccccccceccsecceeceeeeeneeceeeeseeeeteene
218. o confirm that you are sending from the scanner glass Touch the Yes button 6 The product prompts you to load the first page Touch the OK button 7 The product scans the first page and then prompts you to load another page If the document has multiple pages touch the Yes button Continue this process until you have scanned all the pages 8 When you have scanned the last page touch the No button at the prompt The product sends the fax Fax from the document feeder 1 Insert the originals into the document feeder face up NOTE The document feeder capacity is up to 50 sheets of 75 g m or 20 Ib paper CAUTION To prevent damage to the product do not use an original that contains correction tape correction fluid paper clips or staples Also do not load photographs small originals or fragile originals into the document feeder 2 Adjust the paper guides until they are snug against the paper 3 From the Home screen touch the Fax button ENWW Use fax 193 4 Use the keypad to type the fax number 5 Touch the Start Fax button Use speed dials and group dial entries 1 Load the document into the document feeder or onto the scanner glass 2 From the Home screen touch the Fax button 3 On the keypad touch the fax phone book icon miba aaia bacan ee ba TENERE 7 sa haoa haa 0 j 4 Touch the name of the individual or group entry that you want to use 5 T
219. o the Wireless menu and wireless status information NOTE Wireless models only NOTE When you are connected to a wireless network this icon changes to a set of signal strength bars 5 Information button provides product status information From the status summary screen you can print the Configuration Report page 6 Supplies button provides information about supplies status From the supplies summary screen you can print the Supplies Status page 7 Fax button provides access to the fax feature 8 Apps button provides access to the Apps menu to print directly from select Web applications 9 Product status 10 Scan button provides access to the scan feature 11 Copy button provides access to the copy feature 12 USB button provides access to the walk up USB printing and scanning feature no computer is required ENWW Product views 11 Control panel help system The product has a built in Help system that explains how to use each screen To open the Help system touch the Help button in the upper right corner of the screen For some screens the Help opens to a global menu where you can search for specific topics You can browse through the menu structure by touching the buttons in the menu Some Help screens include animations that guide you through procedures such as clearing jams For screens that contain settings for individual jobs the Help opens to a topic that explains the options for that screen If the product
220. oduct in the Print amp FAX NIST EE E E AEE AE E AA E 283 A print job was not sent to the product that you wanted sessseeseeessssrrrsseeerrsssrrrrnsssrnens 284 When connected with a USB cable the product does not appear in the Print amp Fax list after the driver is selected cccecccceeceeeeeeeeeeeeeceaecaeeeeeeeeeeeeeesecececiesaeeeeeeeeeeeeeeeeeieee 284 You are using a generic printer driver when using a USB connection ee 284 Appendix A Supplies and ACCESSOMES ss isieviccctics cowiees thes covisnaticinrveavebecteees testa aiaiai aaia paai aaaeaii iaaa 285 Order parts accessories ANd supplies ceeceeeeeceeceeeee eects ee eeceeeaeaaeceeeeeeeeeeeeeesecaaeaaeeeeeeeeereeteees 286 Part MUMDEIS ceiien Maana aera eaaa aa a a aaaea aa aaa ANa Aaa aN 286 Appendix B Service and SUD DOM siisii aaa aanak Eaa rna REEE RAAE AEE AABN RAEE 287 Hewlett Packard limited warranty statement ccc eeeeeeeeeeeeenee eee eeeae eee eeeeaeeeeeeeeaeeeeeeetaeeeeesenaees 288 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 290 Data stored on the print Cartridge 0 eee ceceeeeeee eee eeeece arnan eA Ena NEAN AR A REOTA UTA 291 End User License Agreement issiciinsecacsceeaanuen tives atnuasecen ianmeacees E a EE de a aaa EEE EAA 292 OpenSSL aiseria Manaa a aa a a et a ea aa a Naaa a aaa 295 C stomer SUPPO sersant iia aaa a iaa aani aa Eaa a Aa a Ea E 296 Appen
221. ompliant This equipment cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment please see the numbers in this manual for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved The customer can do the following repairs Replace any original equipment that came with the device This includes the print cartridge the supports for trays and bins the power cord and the telephone cord It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damage to the e
222. on or for assistance The product is an analog device that is not compatible in all digital phone environments Digital to analog filters or converters may be needed for faxing functionality If faxing issues occur in a PBX environment it might be necessary to contact the PBX provider for assistance HP does not guarantee that the product will be compatible with digital environments or digital to analog converters Contact the PBX provider for more information and for assistance The product is an analog device that is not compatible in all digital phone environments Digital to analog filters or converters may be needed for faxing functionality If faxing issues occur in an ISDN environment it might be necessary to contact the ISDN provider for assistance HP does not guarantee that the product will be compatible with ISDN digital environments or digital to analog converters Use fax on a VoIP service ENWW Voice over internet protocol VoIP services are often not compatible with fax machines unless the provider explicitly states that it supports fax over IP services If the product experiences problems getting a fax to work on a VoIP network verify that all cables and settings are correct Decreasing the fax speed setting might allow the product to send a fax over a VoIP network If the VoIP provider offers a Pass through mode for the connection that will offer better fax performance on VoIP Also if the provider has comfort noise
223. onment 298 tips iii tone dialing 181 toner cartridges See print cartridges touch screen clean 243 transparencies printing Windows 126 trapping 142 Tray 1 double sided printing 55 jams clearing 255 Tray 2 jams clearing 257 Tray 3 part number 286 trays default paper size 85 double sided printing 55 included 2 jams clearing 257 locating 6 selecting Windows troubleshooting checklist 247 direct connect problems 275 fax error correction setting 211 faxes 200 jams 250 Mac problems 283 network problems 275 paper feed problems 250 115 ENWW receive fax 219 repeating defects 99 269 send fax 212 walk up USB printing problems 274 TWAIN compliant software scanning from 162 two sided printing settings Windows 116 U unblocking fax numbers 185 uninstalling Mac software 49 uninstalling Windows software 43 universal print driver 40 UNIX 44 UNIX software 44 usage page 16 USB configuring wireless network 49 67 USB cable part number 286 USB configuration 64 USB menu 35 USB port locating 7 8 USB storage accessories printing from 136 V V 34 setting 212 VolP faxing 191 volume settings 22 volume adjusting 187 Ww walk up USB printing 136 warnings iii warranty license 292 print cartridges 290 product 288 watermarks 54 adding Windows 133 Web printing HP ePrint 52 Web sites 44 customer support 296 fraud reports 91 HP Web Jetadmin downloading 233 Macintosh customer
224. or Services Paper Options Paper sizes 8 5 x 14 inches Legal Custom fA Paper source Automatically Select v Paper type Unspecified ImageREt 3600 Special Pages om d i es aa lite Spreia Page Comers Pages in documert a NOTE Al pagas nok kalad as Ihes tabia ate ont Hox Papae soron Paper source Autemancaty Sekci Auosataty Select Paget ype Urnpectied Paget os Unspecited Print on both sider On z K Special pages deld lot thee perk job Page Type Pages Papet Source Papei Type Addon obute aie oe Saini S Fast Las NOTE Al pagat rot kaled a thes Labbe are ont tor Pape source Pager susce sancmancaly Select Tray t Pape ype Unepeciied Paper os HP Cover Maite 2009 Pant om both sider On Special pages detirred for thee prirk pots Paget Type Page Tipe Pages Papet Source Addrional atuibutes ENWW 7 If you are printing both the first and last pages on different paper repeat steps 5 and 6 selecting the options for the other page 8 Click the OK button 1 On the File menu in the software program click Print ENWW NOTE A pages rich kelmid Ue Labie ate on tor Paper sace Sapemmmeaty Select Paper type Unipetied Pant on beth sider On Special pages delved for thes perk ob Page Type Pager Paper Source Pini pages on ditererk paper Frat Tray a Delet
225. or the product so that unauthorized users cannot change the product settings 1 Open the HP Embedded Web Server by entering the product IP address into the address line of a Web browser 2 Click the Settings tab 3 On the left side of the window click the Security menu 4 Inthe Device Security Settings area click the Configure button 5 Inthe Device Password area type the password in the New Password box and type it again in the Verify password box 6 Click the Apply button Make note of the password and store it in a safe place ENWW Use HP Web Jetadmin software 233 Economy settings Print with EconoMode EconoMode uses less toner which might extend the life of the print cartridge HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the print cartridge If print quality begins to degrade and is no longer acceptable consider replacing the print cartridge 1 2 3 4 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab Click the EconoMode check box Powersave modes The product includes features that can help reduce energy consumption The sleep mode feature reduces power consumption when the product has been inactive for an extended period You can set the length of time before the product enters sleep mode
226. ord from the wall plug in a telephone and try making a voice call Make sure that the phone cord from the wall telephone jack is plugged into the line 4 port Plug the product phone cord into a jack for another phone line If the error persists contact HP See www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 or the support flyer that came in the product box No fax answer Redial pending Description The receiving fax line did not answer The product attempts to redial after a few minutes Recommended action Allow the product to retry sending the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number If the product continues to redial unplug the product telephone cord from the wall plug in a telephone and try making a voice call Make sure that the phone cord from the wall telephone jack is plugged into the line 4 port Plug the product phone cord into a jack for another phone line Try a different phone cord If the error persists contact HP See www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 or the support flyer that came in the product box No fax detected Description The product answered the incoming call but did not detect that a fax machine was calling Recommended action Allow the product to retry receiving the fax Try a different phone cord Plug the product phone cord into a ja
227. ormation go to www hp com go linuxprinting Chapter 3 Software for Windows ENWW 4 Use the product with Mac e Software for Mac e Basic print tasks with Mac e Use AirPrint e Fax with Mac e Scan with Mac e Solve problems with Mac ENWW 45 Software for Mac Supported operating systems and printer drivers for Mac The product supports the following Mac operating systems e MacOS X 10 5 and 10 6 Ey NOTE For Mac OS X 10 5 and later PPC and Intel Core Processor Macs are supported For Mac OS X 10 6 Intel Core Processor Macs are supported The HP LaserJet software installer provides PostScript Printer Description PPD files Printer Dialog Extensions PDEs and the HP Utility for use with Mac OS X computers The HP printer PPD and PDE files in combination with the built in Apple PostScript printer drivers provide full printing functionality and access to specific HP printer features Install software for Mac operating systems Install software for Mac computers connected directly to the product This product supports a USB 2 0 connection Use an A to B type USB cable HP recommends using a cable that is no longer than 2 m 6 5 ft 1 Connect the USB cable to the product and the computer 2 Install the software from the CD 3 Click HP Installer icon and follow the onscreen instructions 4 On the Congratulations screen click the OK button 5 Print a page from any program to m
228. ouch the Start Fax button 194 Chapter 12 Fax ENWW Send a fax from the software The following information provides basic instructions for sending faxes by using the software that came with the product All other software related topics are covered in the software Help which can be opened from the software program Help menu You can fax electronic documents from a computer if you meet the following requirements e The product is connected directly to the computer or to a network to which the computer is connected e The product software is installed on the computer e The computer operating system is one that this product supports Send a fax from the software The procedure to send a fax varies according to your specifications The most typical steps follow 1 Click Start click Programs or All Programs in Windows XP and then click HP 2 Click the product name and then click Send fax The fax software opens 3 Enter the fax number of one or more recipients 4 Load the document in the document feeder 5 Click Send Now Send a fax from a third party software program such as Microsoft Word ENWW 1 Open a document in a third party program 2 Click the File menu and then click Print 3 Select the fax print driver from the printer driver drop down list The fax software opens 4 Enter the fax number of one or more recipients 5 Include any pages loaded at the product This step is optional 6 Click Send Now
229. page that demonstrates print quality Menu Structure Prints a map of the control panel menu layout The active settings for each menu are listed Configuration Report Prints a list of all the product settings Includes basic network information when the product is connected to a network Supplies Status Prints the status for each print cartridge including the following information e Estimated percentage of cartridge life remaining e Approximate pages remaining e Part numbers for HP print cartridges e Number of pages printed e Information about ordering new HP print cartridges and recycling used HP print cartridges Network Summary Prints a list of all product network settings Usage Page Prints a page that lists pages that were jammed or mispicked in the product monochrome black and white or color pages and reports the count for pages scanned faxed and copied PCL Font List Prints a list of all the PCL fonts that are installed PS Font List Prints a list of all the PostScript PS fonts that are installed PCL6 Font List Prints a list of all the PCL6 fonts that are installed Color Usage Log Prints a report that shows the user name application name and color usage information on a job by job basis Service Page Prints the service report Diagnostics Page Prints the calibration and color diagnostics pages Print Quality Page Prints a page that helps solve problems with print quality 16 Chapter 2 Con
230. paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Align the guides with the paper size markings in the bottom of the tray Prevent paper jams 250 To reduce the number of paper jams try these solutions 1 2 Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Use paper that has not previously been printed or copied on Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Chapter 14 Solve problems ENWW 5 Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it 6 Make sure that the tray is fully inserted in the product 7 Ifyou are printing on heavy embossed or perforated paper use the manual feed featur
231. peed dial entry Enter the fax number for the speed dial Touch the OK button to save the speed dial Receive a recorded error message from the phone company when trying to send a fax ENWW Make sure you dial the fax number correctly and make sure that the phone service is not blocked For example some phone services might prevent long distance calling If an outside line requires a prefix turn on the Dial Prefix option or include the prefix in the speed dial number a From the Home screen touch the Setup button b Open the Fax Setup menu c Open the Basic Setup menu Solve fax problems 217 d Open the Dial Prefix menu e Select the On setting 5 NOTE To send a fax without a prefix when the Dial Prefix option is turned on send the fax manually e Send a fax to an international number a Ifa prefix is required manually dial the telephone number with the prefix b Enter the country region code before dialing the phone number c Wait for pauses as you hear the tones on the phone d Send the fax manually from the control panel Unable to send a fax when a phone is connected to the product e Make sure that the telephone is hung up e Make sure that the telephone is not being used for a voice call when faxing e Unplug the phone from the line and then try sending the fax 218 Chapter 12 Fax ENWW Solve problems receiving faxes The fax does not respond An error message displays on the control p
232. perating system for correct rendering e Vivid The product increases the color saturation in the midtones Use this theme when printing business graphics e Photo The product interprets RGB color as if it were printed as a photograph using a digital mini lab The product renders deeper more saturated colors differently than with the Default SRBG theme Use this theme when printing photos e Photo Adobe RGB 1998 Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB Turn off color management in the software program when using this theme None Improve print quality 263 Change the color options Change the color options settings for the current print job from the color tab of the printer driver 1 On the File menu in the software program click Print 2 Click Properties or Preferences 3 Click the Color tab 4 Click the Automatic or Manual setting e Automatic setting Select this setting for most color print jobs e Manual setting Select this setting to adjust the color settings independent from other settings Ey NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings amp Printing Preferences Advanced Printing Shortcuts Paper Qualiy Effects Finishing Color Services Color Option HP EasyColor 5 Click the Print in Grayscale option to print a co
233. phone and try making a voice call Unplug the telephone cord from both the product and the wall and replug the cord Make sure that you are using the telephone cord that came with the product Plug the product phone cord into a jack for another phone line Check the phone line by using the Run Fax Test option from the Service menu on the control panel a From the Home screen touch the Setup button b Open the Service menu Solve fax problems 213 c Open the Fax Service menu d Select the Run Fax Test item The Fax is busy message appears Try sending the fax again Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Check for a dial tone on the phone line by using the Start Fax button Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Plug the product phone cord into a jack for another phone line and try sending the fax again Try a different phone cord Send the fax at a later time If the error persists contact HP See www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 or the support flyer that came in the product box The No fax answer message appears 214 Try to resend the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Unplug the product telephone cord from the wal
234. plex printing Envelope B5 176 x 250 mm 6 7 x 9 8 inches va Y Envelope 98 x 191 mm 3 9 x 7 5 inches Monarch v 4 Postcard 100 x 148 mm 3 94 x 5 83 inches lt S Y Double 148 x 200 mm 5 83 x 7 87 inches Y Y postcard 76 Chapter 6 Paper and print media ENWW Supported paper types and tray capacity Table 6 3 Tray 1 Paper type Weight Paper orientation Every day 60 to 90 g m 16 to 24 Ib Up to 50 sheets Side to be printed on face up with the top edge at the back of e Plain the tray e Light e Bond e Recycled Presentation Up to 176 g m 47 Ib gt e Matte paper mid weight to heavy e Glossy paper mid weight to heavy Brochure Up to 176 g m 47 Ib e Matte paper mid weight to heavy e Glossy paper mid weight to heavy Up to 5 mm 0 2 in stack height Side to be printed on face up with the top edge at the back of the tray Up to 5 mm 0 2 in stack height Side to be printed on face up with the top edge at the back of the tray Photo cover Up to 176 g m 47 Ib e Matte cover paper e Glossy cover paper e Matte photo paper e Glossy photo paper e Postcard e Cardstock Up to 5 mm 0 2 in stack height Side to be printed on face up with the top edge at the back of the tray ENWW Supported paper types and tray capacity 77 Table 6 3 Tray 1 continued Paper type Weight Capacity Paper orientation Other Up to 50 sheets or 10 Side to be print
235. port Disconnect all other devices that are connected to the product 1 Verify that the telephone cord is plugged into the correct port on the back of the product 2 Check the phone line by using the fax test a On the control panel open the Setup PN menu and then open the Service menu b Select the Fax Service option c Select the Run Fax Test option The product prints a fax test report The report contains the following possible results e Pass The report contains all of the current fax settings for review e Fail The cord is in the wrong port The report contains suggestions for how to resolve the issue e Fail The phone line is not active The report contains suggestions for how to resolve the issue 3 Verify that the product firmware is current a Print a configuration page from the control panel Reports menu to obtain the current firmware date code b Go to www hp com 1 Click the Support amp Drivers link 2 Click the Download drivers and software and firmware link option 3 In the For product box type the product model number and then click the Go button 200 Chapter 12 Fax ENWW 4 Click the link for your operating system 5 Scroll to the Firmware section of the table If the listed version matches the version on the configuration page you have the most current version If the versions are different download the firmware upgrade and update the firmware on the product following the instruct
236. pt or to complete a task N CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product A WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product ENWW iv Conventions used in this guide ENWW Table of contents 1 PFOGDUGEIDASICS oirir iieiea aia e aaea aata lag ches h taste ataa teats tagstehegialesds addio 1 Prod ct COMPAPISON s sies aaa n aaa aE aE a aE Ea aaa aaa A aaa aE EEEa aa a aa DREES EAE 2 Environmental features aoi cesiornarioi iiaae ei a a a aa a aaa a a aa aa a a ai ia 5 Accessibility TeatUreS encsreircniii riain E E EENE 5 Product VieWS ceccccecce cece eee kaaa an Ea aeaa a E aa aE ee aaaea aAa Eaa Aa KAA EAA aa AAEE aa Naa Eara E aaa Eaa i 6 FROME VIQW ss ciccgaesshauascue cigetagccadeasarsacandaecedasdendddianadiensiscenaseadendeenasaauendensanadiaiadensseadnnsedessaauwansend 6 BACK VIEW sicoscics ceaes Cede iacelecadictehobers abtasuaecscedeascectucd feacsfetudavennaeatadndes a Ea a E a A a a 7 Interface PONS sence ccacannaersghtvansenniiesivars cxneesunehedane ound aa aiaa ae A aaah Ean aeaa E ataa ea AEEA 8 Serial number and model number location ccceccceeceeeeeeeeeeeeeeeeteeeeeeeeceeeneaceeeaeeeeeeees 9 Control panel layout orisiirisii innin ERARE AA EAA 10 2 Controlipariell Men s sanina a eee 13 Setup Men sioiias A ext
237. quipment caused by local lightning strikes and other electrical surges Telephone Consumer Protection Act US The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or such business or other entity or individual The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long distance transmission charges Industry Canada CS 03 requirements Notice The Industry Canada label identifies certified equipment This certification means the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compli
238. quire Scan Import New Object Insert from or Scanner If you are unsure whether the program is compliant or you do not know what the command is called see the software program Help or documentation When scanning from a TWAIN compliant program the HP Scan software program might start automatically If the HP Scan program starts you can make changes while previewing the image If the program does not start automatically the image goes to the TWAIN compliant program immediately Start the scan from within the TWAIN compliant program See the software program Help or documentation for information about the commands and steps to use Scan from a WIA compliant program WIA is another way to scan an image directly into a software program WIA uses Microsoft software to scan instead of the HP Scan software Generally a software program is WIA compliant if it has a command such as Picture From Scanner or Camera in the Insert or File menu If you are unsure whether the program is WIA compliant see the software program Help or documentation Start the scan from within the WIA compliant program See the software program Help or documentation for information about the commands and steps to use Or From the Windows control panel in the Cameras and Scanner folder located inside the Hardware and Sound folder for Windows Vista and Windows 7 double click the product icon This opens the standard Microsoft WIA Wizard which enables you to scan
239. r Status Idle Find Printet Type HP LaserJet CM1410 Series PCL 6 Where LPT1 E Print to File Comment E Manual duplex Page range Copies all Number of copies 1 Current page Selection Pages V Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document Zoom PCIE heet Print All pages in range Rages per shest 1 page z Scale to paper size No Scaling iz 3 Click the Paper Quality tab ENWW _ _ E Advanced Printing Shortcu Paper Quality fects Finishing Color Services Paper Options Paper sizes 8 5 x 14 inches Legal X Paper source Automatically Select Paper type Unspecified Print Quality Special pages Covers ImageREt 3600 X Print pages on diferent paper Settings ia at Cancel _ Am Additional print tasks with Windows 129 4 130 In the Special pages area click the Print pages on different paper option and then click the Settings button In the Pages in document area select either the First or Last option Select the correct options from the Paper source and Paper type drop down lists Click the Add button Chapter 8 Print tasks 2 Print Quality Special pages Advanced Printing Shortcuts Paper Quality Effects Finishing Col
240. r 7 DIMM access door 8 Walk up USB printing port 9 On Off button 10 Optional Tray 3 11 Tray 2 access for clearing jams 12 Tray 1 13 Print cartridge door handle 14 Output bin stop 15 Output bin 6 Chapter 1 Product basics ENWW Back view 1 Fax ports 2 Network port 3 Hi Speed USB 2 0 port 4 Power connection 5 Rear door access for clearing jams ENWW Product views Interface ports o HS WN Telephone line out port for attaching an extension phone answering machine or other device 2 Fax line in port for attaching fax line to product 3 Network port 4 Hi Speed USB 2 0 port 8 Chapter 1 Product basics ENWW Serial number and model number location The serial number and product model number label is at the back of the product Ey NOTE Another label is inside the front door ENWW Product views Control panel layout 1 Touch screen display 2 Wireless light indicates the wireless network is enabled The light blinks while the product is establishing a connection to the wireless network When connected the light stops blinking and stays lit NOTE Wireless models only 3 Ready light indicates the product is ready 4 Attention light indicates a problem with the product Help button and light provides access to the control panel help system Right arrow button and light moves the cursor to the right or
241. r does not support Wi Fi Protected Setup WPS obtain the wireless router network settings from your system administrator or complete the following tasks Obtain the wireless network name or service set identifier SSID Determine the security password or encryption key for the wireless network Connect the product to a wireless network using WPS by using the control panel menus 48 1 On the front of the product press the Wireless button Look at the control panel display to see if the Wireless Menu item has opened If it has not opened complete these steps a Atthe control panel press the OK button to open the menus b Open the following menus e Network Setup e Wireless Menu Select the Wi Fi Protected Setup item Use one of these methods to complete the setup e Pushbutton Select the Pushbutton option and follow the instructions on the control panel Establishing the wireless connection can take a few minutes e PIN Select the Generate PIN option The product generates a unique PIN which you must type into the wireless router s setup screen Establishing the wireless connection can take a few minutes At the computer open the Apple menu click the System Preferences menu and then click the Print amp Fax icon Chapter 4 Use the product with Mac ENWW 5 Click the plus symbol in the lower left corner of the Printer Names column By default Mac OS X uses the Bonjour method to find the product over the loca
242. r is important Black and White Use this setting for text documents Grayscale Use this setting when file size is an issue or when you want to scan a document or photograph quickly ENWW Scan settings 165 Scan quality Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner glass and white plastic backing 1 Use the power switch to turn off the product and then unplug the power cord from the electrical socket 2 Open the scanner lid 3 Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 4 Dry the glass and white plastic with a chamois or a cellulose sponge to prevent spotting 5 Plug in the product and then use the power switch to turn on the product 166 Chapter 11 Scan ENWW Scan a photo 1 Place the photo on the scanner glass picture side down at the upper left corner of the glass and close the scanner lid 2 Insert a USB flash drive into the port on the front of the product 3 From the Home screen
243. r path clearing 258 tracking number of 16 Japanese VCCI statement 310 Jetadmin HP Web 233 K Korean EMC statement 311 L labels printing Windows 126 landscape orientation selecting Windows 120 laser safety statements 310 311 last page printing on different paper Windows 129 letterhead printing Windows 124 license software 292 lightness copy contrast 154 fax contrast 182 link speed settings 70 Linux 44 Linux software 44 loading paper input tray 80 logs fax error 211 printing all 210 Index 321 Mac changing paper types and sizes 53 driver settings 50 53 faxing 58 HP Utility 51 installing software 46 problems troubleshooting 283 removing software 49 scanning from TWAIN compliant software 162 supported operating systems 46 Macintosh resize documents 53 support 296 Macintosh driver settings custom size paper 53 watermarks 54 managing network 68 matching colors 144 material restrictions 303 Material Safety Data Sheet MSDS 304 media custom size Macintosh settings 53 first page 54 pages persheet 55 supported sizes 75 memory deleting faxes 192 included 2 installing 236 partnumber 286 permanent resources 240 reprinting faxes 198 verifying installation 240 memory chip print cartridge description 291 menu control panel access 14 copy 30 fax 32 Fax setup 18 Network config 28 Quick Forms 17 scan 34 322 Index Service 26 System setup 21 USB 35 menus control panel H
244. r secund rio isto n o tem direito a prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Canadian statements For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 of Industry Canada Pour l usage d int rieur Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescribes dans le r glement sur le brouillage radio lectrique dict par le Minist re des Communications du Canada Le composant RF interne est conforme la norme CNR 210 d Industrie Canada European Union regulatory notice The telecommunications functionality of this product may be used in the following EU and EFTA countries regions 316 Appendix D Regulatory information ENWW Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom Notice for use in France For 2 4 GHz Wireless LAN operation of this product cer
245. rayscale Windows 124 using 139 color alignment calibrating 266 color options HP EasyColor Windows 143 setting Windows 122 color settings adjusting 263 Color tab settings 56 color usage log 16 color scanning settings 164 165 comparison product models 1 configuration page 16 configuring IP address 47 connecting to a wireless network 66 connectivity solving problems 275 USB 64 contrast settings copy 154 fax 182 control panel buttons and lights 10 clean touch screen 243 cleaning page printing 241 help 12 Home screen 11 HP Web Services menu 15 menu map printing 16 menus 14 Reports menu 16 settings 41 49 conventions document iii copies changing number of Windows 111 copy menu 30 copying canceling 149 collation 150 contrast adjusting 154 double sided 158 159 edge to edge 154 enlarging 149 light dark settings 154 multiple copies 146 one touch 146 paper settings 155 photos 156 quality adjusting 152 271 Index 319 reducing 149 restore default settings 155 counterfeit supplies 91 cover pages printing Mac 54 printing on different paper Windows 129 custom print settings Windows 111 custom size copies 149 custom size paper settings Macintosh 53 customer support online 296 D darkness contrast settings copy 154 fax 182 default gateway setting 69 defaults restoring 249 defects repeating 99 269 delaying fax sending 196 deleting faxes from memory 192 dial tone detection settings 1
246. reduces the fax speed Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line If the product is connected to a digital phone line verify that you are using the correct filter and settings provided by the digital service provider Try a different phone cord Chapter 12 Fax ENWW No dial tone ENWW From the control panel change the Fax Speed option to the Medium V 17 setting or Slow V 29 setting a From the Home screen touch the Setup button b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting Turn off the Error Correction option a From the Home screen touch the Setup button b Open the Service menu c Open the Fax Service menu d Open the Error Correction menu e Select the Off setting GY NOTE Turning off the Error Correction option can reduce image quality If the error persists contact HP See www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 or the support flyer that came in the product box Make sure that the telephone cord is plugged into the correct port on the product Make sure that the telephone cord from the product is plugged directly into the wall telephone jack Check for a dial tone on the phone line by using the Start Fax button Unplug the product telephone cord from the wall plug in a tele
247. rewall installed 1 Update the firewall with the most recent update available from the manufacturer 2 f programs request firewall access when you install the product or try to print make sure you allow the programs to run 3 Temporarily turn off the firewall and then install the wireless product on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not work after moving the wireless router or product Make sure that the router or product connects to the same network that your computer connects to 1 Open the Reports menu and select the Configuration Report item to print the report 2 Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for your computer 3 If the SSIDs are not the same the devices are not connecting to the same network Reconfigure the wireless setup for your product ENWW Solve wireless network problems 279 Cannot connect more computers to the wireless product 1 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point 2 Make sure the product is turned on and in the ready state 3 Turn off any third party firewalls on your computer 4 Make sure that the wireless network is working correctly a On the product control panel open the Network Se
248. rientation Portrait Landscape Rotate by 180 degrees Advanced Printing Shortcuts Paper Qualty Effects Finishing Color_ Services Document Options E Print on both sides manually Flip pages up BOOKIE layout Left binding X Pages per sheet 2 pages per sheet x Right then Down Orientation Portrait Landscape E Rotate by 180 degrees ENWW 6 Retrieve the printed stack from the output bin and maintaining the same orientation place it with the printed side facing down in Tray 1 7 On the control panel touch the OK button to print the second side of the job ENWW Additional print tasks with Windows 135 Walk up USB printing This product features printing from a USB flash drive so you can quickly print files without sending them from a computer The product accepts standard USB storage accessories in the USB port on the front of the product You can print the following types of files e PDF e JPEG 1 Insert the USB drive into the USB port on the front of the product 2 The USB Flash Drive menu opens Touch one of the following options e Print Documents e View and Print Photos e Scan to USB Drive 3 To print a document touch the Print Documents item and then touch the name of the folder on the USB drive where the documen
249. ries regions It meets requirements of EU R amp TTE Directive 1999 5 EC Annex II and carries appropriate CE conformity marking For more details see Declaration of Conformity issued by the manufacturer in another section of this manual However due to differences between individual national PSTNs the product may not guarantee unconditional assurance of successful operation on every PSTN termination point Network compatibility depends on the correct setting being selected by the customer in preparation of its connection to the PSTN Please follow the instructions provided in the user manual If you experience network compatibility issues please contact your equipment supplier or Hewlett Packard help desk in the country region of operation Connecting to a PSTN termination point may be the subject of additional requirements set out by the local PSTN operator New Zealand Telecom Statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment may not provid
250. rint button Change the settings that you want on the various menus Change the default settings for all print jobs 1 2 3 On the File menu click the Print button Change the settings that you want on the various menus On the Presets menu click the Save As option and type a name for the preset These settings are saved in the Presets menu To use the new settings you must select the saved preset option every time you open a program and print Change the product configuration settings 1 From the Apple menu click the System Preferences menu and then click the Print amp Fax icon Select the product in the left side of the window Click the Options amp Supplies button Click the Driver tab Configure the installed options 50 Chapter 4 Use the product with Mac ENWW Software for Mac computers HP Utility for Mac Use the HP Utility to set up product features that are not available in the printer driver You can use the HP Utility when the product uses a universal serial bus USB cable or is connected to a TCP IP based network Open the HP Utility A From the dock click HP Utility or From Applications open the Hewlett Packard folder and then click HP Utility HP Utility features Use the HP Utility software to perform the following tasks Obtain information about supplies status Obtain information about the product such as the firmware version and the serial number Print a conf
251. rint quality e Continue The product alerts you that the print cartridge is very low but it continues printing e Stop The product stops printing until you replace the print cartridge Low Threshold Enter percentage Use the arrow buttons to increase or decrease the percentage of estimated life remaining at which the product alerts you that the print cartridge is low For the black cartridge that ships with the product the default is 27 For the standard replacement black print cartridge the default is 15 For the high capacity replacement black print cartridge the default is 8 The default values are intended to provide approximately two weeks of use before the cartridge reaches the very low state ENWW Setup Menu 23 Menu item Sub menu item Sub menu item Color Cartridges Very Low Setting Sub menu item Description Stop Set how the product behaves when the one of the color print cartridges reaches the very low threshold Prompt e Continue Print Black Prompt The product stops printing and prompts you to replace the print cartridge You can acknowledge the prompt and continue printing A customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality Continue The product alerts you that the print cartrid
252. rint quality for copies If you encounter print quality problems in copied documents review the solutions for printed documents listed previously in this document However some print quality problems occur only in copied documents e f streaks appear on copies made by using the document feeder clean the small glass strip on the left side of the scanner assembly e If dots or other defects appear on copies made by using the scanner glass clean the scanner glass and the white plastic backing 1 Use the power switch to turn off the product and then unplug the power cord from the electrical socket 2 Open the scanner lid 3 Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 4 Dry the glass and white plastic backing with a chamois or a cellulose sponge to prevent spotting 5 Plug in the product and then use the power switch to turn on the product ENWW Improve print quality 271 The product does not print or it prints slowly The product does not print If the product does not print at all try the following solutions 1 Make sure the product is turned on and that the
253. rinter driver Ey NOTE For more information about the UPD see www hp com go upd Select the correct printer driver for Windows Printer drivers provide access to the product features and allow the computer to communicate with the product using a printer language The following printer drivers are available at www hp com go LJColorMFPM375_software or www hp com go LJColorMFPM475_software HP PCL 6 driver e Provided as the default driver This driver is automatically installed unless you select a different one Recommended for all Windows environments e Provides the overall best speed print quality and product feature support for most users e Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL 5 HP UPD PS driver e Recommended for printing with Adobe software programs or with other highly graphics intensive software programs e Provides support for printing from postscript emulation needs or for postscript flash font support 38 Chapter 3 Software for Windows ENWW ENWW HP UPD PCL 5 HP UPD PCL 6 Recommended for general office printing in Windows environments Compatible with previous PCL versions and older HP LaserJet products The best choice for printing from third party or custom software programs The best choice when operating with mixed
254. rinting presets 1 2 3 On the File menu click the Print option Select the driver In the Presets menu select the printing preset Ey NOTE To use printer driver default settings select the standard option Print a cover page with Mac 1 2 3 4 On the File menu click the Print option Select the driver Open the Cover Page menu and then select where to print the cover page Click either the Before Document button or the After Document button In the Cover Page Type menu select the message that you want to print on the cover page EY NOTE To print a blank cover page select the standard option from the Cover Page Type menu Use watermarks with Mac On the File menu click the Print option Open the Watermarks menu From the Mode menu select the type of watermark to use Select the Watermark option to print a semi transparent message Select the Overlay option to print a message that is not transparent From the Pages menu select whether to print the watermark on all pages or on the first page only From the Text menu select one of the standard messages or select the Custom option and type a new message in the box Select options for the remaining settings 54 Chapter 4 Use the product with Mac ENWW Print multiple pages on one sheet of paper with Mac 5 6 On the File menu click the Print option Select the driver Open t
255. rmation www hp com go LJColorMFPM475_software Order additional HP service or maintenance agreements www hp com go carepack Register your product www register hp com 296 Appendix B Service and support ENWW C Product specifications e Physical specifications Power consumption electrical specifications and acoustic emissions e Environmental specifications ENWW 297 Physical specifications Table C 1 Physical specifications Product Height Depth Width Weight HP LaserJet Pro 300 500 mm 19 7 inches 483mm 19 0 inches 420 mm 16 5 inches 28 2 kg 62 2 Ib color MFP M375nw HP LaserJet Pro 400 500 mm 19 7 inches 483mm 19 0 inches 420 mm 16 5 inches 29 5 kg 65 0 Ib color MFP M475dn HP LaserJet Pro 400 500 mm 19 7 inches 483mm 19 0 inches 420 mm 16 5 inches 29 5 kg 65 0 Ib color MFP M475dw Power consumption electrical specifications and acoustic emissions See www hp com go LJColorMFPM375_ regulatory or www hp com go LJColorMFPM475_requlatory for current information Z CAUTION Power requirements are based on the country region where the product is sold Do not convert operating voltages This will damage the product and void the product warranty Environmental specifications Table C 2 Environmental specifications Recommended Operating Storage Temperature 15 to 32 5 C 15 to 32 5 C 20 to 40 C 59 to 90 5 F 59 to 90 5 F 4 to 104
256. roduct does not receive the fax make sure that you do not have too many telephone devices connected to the product and that all telephone devices are connected in the correct order 5 Review and reset the product fax settings 6 Turn off the Private Receive feature Step 7 Try sending a print job from a computer 1 Use a word processing program to send a print job to the product 2 Ifthe job does not print make sure you selected the correct printer driver 3 Uninstall and then reinstall the product software Step 8 Test the walk up USB printing functionality 1 Load a PDF document or JPEG photo onto a USB flash drive and insert it in the slot on the front of the product 2 The USB Flash Drive menu opens Try printing the document or photo 3 If no documents are listed try a different type of USB flash drive 248 Chapter 14 Solve problems ENWW Factors that affect product performance Several factors affect the time it takes to print a job The software program that you are using and its settings The use of special paper such as transparencies heavy paper and custom size paper Product processing and download time The complexity and size of graphics The speed of the computer you are using The USB or network connection Whether the product is printing in color or in monochrome The type of USB flash drive if you are using one Restore the factory set defaults Z CAUTION Restoring the factory set defau
257. roving Windows 114 print quality page interpreting 98 268 printing 98 268 print cartridges replacing 92 printer driver configuring wireless network 68 printer drivers choosing 269 printer drivers Mac changing settings 50 settings 53 printer drivers Windows changing settings 41 settings 109 supported 38 printing edge to edge 154 from USB storage accessories 136 settings Mac 53 settings Windows 109 printing on both sides settings Windows 116 priority settings 41 49 private receive 188 problem solving no response 272 slow response 273 product model comparison 1 serial number locating 9 protocol settings fax 212 PS Emulation drivers 38 PS font list 16 pulse dialing 181 Q quality copy settings 152 R Readiris OCR software 163 receiving faxes answer mode setting 184 autoreduction settings 187 blocking 185 error report printing 211 from extension phone 173 polling 189 reprinting 198 reprinting faxes 187 ring patterns settings 186 rings to answer settings 185 stamp received setting 188 when you hear fax tones 199 recycling 5 301 HP printing supplies returns and environmental program 302 recycling supplies 91 redialing automatically settings 181 reducing documents copying 149 removing Mac software 49 removing Windows software 43 repeating defects troubleshooting 99 269 repetitive defects troubleshooting 99 269 reports configuration page 230 demo page 16 230 diagnostics page 231
258. rs select the printer that has the correct IP address Configure IP network settings with Windows View or change network settings 68 Use the embedded Web server to view or change IP configuration settings 1 Print a configuration page and locate the IP address e _ If you are using IPv4 the IP address contains only digits It has this format XXX XXX XXX XXX e If you are using IPv6 the IP address is a hexadecimal combination of characters and digits It has a format similar to this XXXXI XXXXIXXXXIXXXXIXXXX 2 To open the HP Embedded Web Server type the IP address IPv4 into the address line of a Web browser For IPv6 use the protocol established by the Web browser for entering IPv6 addresses 3 Click the Networking tab to obtain network information You can change settings as needed Chapter 5 Connect the product with Windows ENWW Set or change the product password Use the HP Embedded Web Server to set a password or change an existing password for a product on a network 1 2 3 Type the product IP address into the address line of a Web browser Click the Networking tab and click the Security link Ey NOTE If a password has previously been set you are prompted to type the password Type the password and then click the Apply button Type the new password in the New Password box and in the Verify password box At the bottom of the window click the Apply button to save the password Manua
259. s 99 Interpret control panel messages for supplies 10 100X Supply Memory Error Description A specific print cartridge has a faulty or missing memory chip X indicates the cartridge O black 1 cyan 2 magenta 3 yellow Recommended action Check the memory chip If it is broken or damaged replace the cartridge Verify that the cartridge is installed in the correct location Reinstall the print cartridge Turn off and then turn on the product If the error is with a color cartridge try swapping it with a different color cartridge in the tray If the same message appears then there is an engine problem If a different 10 100X message appears replace the cartridge If the problem is not solved replace the cartridge Black Cartridge Low Description The print cartridge is nearing the end of its useful life Recommended action Printing can continue but consider having a replacement supply on hand Black in wrong position Description The print cartridge is installed in the incorrect slot Recommended action Make sure that each print cartridge is installed in the correct slot From front to back the print cartridges are installed in this order black cyan magenta and yellow Black Very Low Description The print cartridge is at the end of its useful life The product continues printing to prevent fax interruptions 100 Chapter 7 Print cartridges ENWW Recommended action To ensure optimal print quality HP recommends r
260. s Off 1 2 ENWW From the Home screen touch the Setup amp button Touch the Fax Setup menu Set fax settings 181 3 4 Touch the Advanced Setup menu Scroll to and touch the Redial if No Answer button and then touch the On button Set the redial on communication error option If this option is on the product redials automatically if some sort of communication error occurs The factory set default for the redial on communication error option is On 1 2 3 4 From the Home screen touch the Setup amp amp button Touch the Fax Setup menu Touch the Advanced Setup menu Scroll to and touch the Redial if Comm Error button and then touch the On button Set light dark and resolution Set the default light dark contrast setting The contrast affects the lightness and darkness of an outgoing fax as it is being sent The default light dark setting is the contrast that is normally applied to items that are being faxed The slider is set to the middle as the default setting 1 2 3 4 From the Home screen touch the Setup amp amp button Touch the Fax Setup menu Touch the Advanced Setup menu Touch the Lighter Darker button and then touch one of the arrows to adjust the slider Set resolution settings 182 Ey NOTE Increasing the resolution increases the fax size Larger faxes increase the send time and could exceed the available memory in the product Use this pro
261. s a limited set of information about the usage of the product which might include the following the date when the print cartridge was first installed the date when the print cartridge was last used the number of pages printed using the print cartridge the page coverage the printing modes used any printing errors that might have occurred and the product model This information helps HP design future products to meet our customers printing needs The data collected from the print cartridge memory chip does not contain information that can be used to identify a customer or user of the print cartridge or their product However a customer can choose not to store usage data on the memory chip through the control panel HP collects a sampling of the memory chips from print cartridges returned to HP s free return and recycling program HP Planet Partners www hp com recycle The memory chips from this sampling are read and studied in order to improve future HP products HP partners who assist in recycling this print cartridge might have access to this data as well Any third party possessing the print cartridge might have access to the anonymous information on the memory chip ENWW Data stored on the print cartridge 291 End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT This End User License Agreement EULA is a contract between a you either an individual or the entity you represent and b Hewl
262. seceeeassnecendeseenaassenteceeses 278 The control panel displays the message The wireless feature on this product has been TUNG OM tc is ss csticens snaceces cae a foausedsenveecdendacenty E A alana cee reavacens 279 The product does not print after the wireless configuration completes 0000008 279 The product does not print and the computer has a third party firewall installed 279 The wireless connection does not work after moving the wireless router or product 279 Cannot connect more computers to the wireless product cceecceceeeeeeseeeetenteteeeeeeees 280 The wireless product loses communication when connected to a VPN ccccceeee eee 280 The network does not appear in the wireless networks list cccccecceeeeeeeeeeeeeeeeeees 280 The wireless network is not FUNCTIONING 2 00 0 ec ee eeteeee teeter eee eee taaeee eee taeeeeeeetnaeeeeeeetea 281 Solve product software problems with WiNdOWS c cccceceeeeeeeeeeeeeeeecaeeeeeeeeeeeeeeeeseecencaesaeeeeeeeeess 282 Solve product software problems With Mac cccccccecceeeeeeeeeeceeeeaaaeaecaeeeeeeeeeeeseeeseteccsncsicaeeeeeeees 283 The printer driver is not listed in the Print amp Fax list cccccceecceeeeeeeeeeeeeeeeeeeeeseceeeaeees 283 The product name does not appear in the product list in the Print amp Fax list 283 The printer driver does not automatically set up the selected pr
263. sections and then fax them individually Scanner error Verify that the paper meets product size requirements The product does not support pages longer than 381 mm 15 in for faxing e Copy or print the original onto letter A4 or legal size paper and then resend the fax The control panel displays a Ready message with no attempt to send the fax e Check the fax activity log for errors a Touch the Fax button and then touch the Fax Menu button b Open the Fax Reports menu c Open the Fax Activity Log menu d Select the Print Log Now option Ifa phone is connected to the product make sure that the phone is hung up e Disconnect all other lines between the fax and the product e Connect the product directly into the wall telephone jack and resend the fax ENWW Solve fax problems 215 The control panel displays the message Storing page 1 and does not progress beyond that message e Delete stored faxes from memory a From the Home screen touch the Setup RN button b Open the Service menu c Open the Fax Service menu d Select the Clear Saved Faxes item Faxes can be received but not sent Send fax and nothing happens 1 Check for a dial tone on the phone line by using the Start Fax button 2 Turn the product off then on 3 Use the control panel or the HP Fax Setup Wizard to configure the fax time date and fax header information a From the Home screen touch the Setup button b Open the Fax Setup menu
264. stall a different DIMM Ey NOTE If you installed a product language personality check the Installed Personalities and Options section on the configuration page This area should list the new product language Memory allocation 240 Utilities or jobs that you download to the product sometimes include resources for example fonts macros or patterns Resources that are internally marked as permanent remain in the product memory until you turn the product off Use the following guidelines if you use the page description language PDL ability to mark resources as permanent For technical details see an appropriate PDL reference for PCL or PS e Mark resources as permanent only when it is absolutely necessary that they remain in memory while the product is turned on e Send permanent resources to the product only at the beginning of a print job and not while the product is printing NOTE Overusing permanent resources or downloading them while the product is printing might affect product performance or the ability to print complex pages Chapter 13 Manage and maintain ENWW Clean the product Clean the paper path During the printing process paper toner and dust particles can accumulate inside the product Over time this buildup can cause print quality problems such as toner specks or smearing This product has a cleaning mode that can correct and prevent these types of problems Clean the paper path from the prod
265. t the product must be connected to a network For more information about using AirPrint and about which HP products are compatible with AirPrint go to www hp com go airprint HY NOTE You might need to upgrade the product firmware to use AirPrint Go to www hp com go ENWW LJColorMFPM375 or www hp com go LJColorMFPM475 Use AirPrint 57 Fax with Mac To send a fax by printing to a fax driver complete the following steps 1 Open the document that you want to fax 2 Click File and then click Print 3 In the Printer pop up menu select the fax print queue that you want to use 4 In the Copies field adjust the number of copies if necessary 5 Inthe Paper Size pop up menu adjust the paper size if necessary 6 In the Fax Information area enter the fax number of one or more recipients SY NOTE If you need to include a dialing prefix enter it in the Dialing Prefix field 7 Click Fax 58 Chapter 4 Use the product with Mac ENWW Scan with Mac ENWW Use the HP Scan software to scan images to a Mac computer 1 2 Load the document onto the scanner glass or into the document feeder Open the Applications folder and then click Hewlett Packard Double click HP Scan Open the HP Scan menu and click Preferences From the Scanner pop up menu select this product from the list and click Continue To use the standard preset settings which produce acceptable results for images and text click the Scan
266. t JOD eanan ar a tae iad a al 108 Basic print tasks with WINdOWS eccecceeceeeeeeeeeeee sees cea eaaeaaeceeeeeeeeeeeeeeesceecaeaaesaeeeeeeeeeeeseneee 109 Open the printer driver with WindOWS 2 ceeececeecceeceeeeeeeeeeeeeeeeeeeeeeceecesecsaaeeeeeeees 109 ENWW vii Get help for any printing option with WindOWS c ecceceeeceeceeeeeeeeeeteeeetecesessesnaeaeeees 110 Change the number of print copies with WINCOWS eceecceeeeeeeeeeeteeteeeetstennanaeeees 111 Save custom print settings for reuse with WINGOWS eecceeeeeeeeeeeetttteeeeeeeeteeeenaaeees 111 Improve print quality with WiINGOWS cccccceceeceeeeeeeeeeeeeeee eee eeeeeeeecaeeasaeaaaeaaeeaeeaaeess 114 Print on both sides duplex with WiINdOWS ceceeseeeeeeeeeenteeeeeeeeeeaeeeeeeeeenaeeeeeeeeaas 116 Print multiple pages per sheet with WiNdOWS cccccccceeceeeceeeeeeeeeeeeeeeeeeeeeteeteeeeeeeeenee 119 Select page orientation with WINdOWS 0 ccccccceeeee eee etcieee eee e ents eset taeeeeeeeetneeeeeenenea 120 Set color options with WiNGOWS c ccecceeeeeceeceeceeeeeeeeeeeeeeeeeeeseseeecaaaaaesaeeaeseeeeeeeeeeenes 122 Use AP ePrintene inini eiheegcuie dh cdeccuaatacs tenes wea E E E he viedietaaaud abes real TE tele ES 123 Additional print tasks with WiNdOWS 0 cccecceeceeee eee eeee cece eeaaecaecaeeeeeeeeeeeeeeeeeeeeeeeseceeessensasaaeeaeeees 124
267. t Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 ENWW Declaration of conformity 307 Declaration of conformity wireless models Manufacturer s Name Manufacturer s Address declares that the product Product Name Regulatory Model Number Product Options Print Cartridges Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Hewlett Packard Company DoC BOISB 1002 02 amp 04 Rel 1 0 11311 Chinden Boulevard Boise Idaho 83714 1021 USA HP LaserJet Pro 300 color MFP M375nw HP LaserJet Pro 400 color MFP M475dw BOISB 1002 02 BOISB 1002 04 BOISB 0903 00 US Fax Module LIU BOISB 0903 01 EURO Fax Module LIU SDGOB 0892 Radio Module ALL CE410A CE410X CE411A CE412A CE413A conforms to the following Product Specifications SAFETY EMC TELECOM Radio ENERGY USE IEC 60950 1 2005 EN60950 1 2006 A11 IEC 60825 1 2007 EN 60825 1 2007 Class 1 Laser LED Product IEC 62311 2007 EN 62311 2008 GB4943 2001 CISPR22 2005 A1 EN55022 2006 A1 Class B EN 61000 3 2 2006 EN 61000 3 3 2008 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 2008 GB17625 1 2003 ES 203 021 FCC Title 47 CFR Part 68 EN 301 489 1 V1 8 1 2008 04 EN 301 489 17 V2 1 1 2009 05 EN 300 328 V1 7 1 2006 10 FCC Title 47 CFR Part 15 Subpart C Section 15 247 IC
268. t feeder 2 From the Home screen touch the Copy button 3 Touch the Black or Color button to start copying 4 Remove the printed copy from the output bin and load the pages into Tray 1 with the printed side down and the top edge at the back of the tray ENWW Copy on both sides 159 5 Load the next page of the document onto the scanner glass or into the document feeder 6 From the Home screen touch the Copy button 7 Touch the Black or Color button to start copying 8 Repeat these steps until the copy is complete 160 Chapter 10 Copy ENWW 11 Scan Use scan functions e Scan settings e Scan a photo ENWW 161 Use scan functions Use the product to scan a document from the scanner glass or document feeder For duplex models you can also create two sided scans Scan methods Perform scan jobs in the following ways e Scan to a USB flash drive from the product control panel e Scan from the computer by using HP Scan software e Scan from TWAIN compliant or Windows Imaging Application WIA compliant software NOTE To learn about and use text recognition software install the Readiris program from the software CD Text recognition software is also known as optical character recognition OCR software Scan to a USB flash drive 1 Load the document onto the scanner glass or into the document feeder 2 Insert a USB flash drive into the port on the front of the product 3 From t
269. t is stored When the summary screen opens you can touch it to adjust the settings Touch the Print button to print the document 136 Chapter 8 Print tasks ENWW 4 To print photos touch the View and Print Photos item and then touch the preview image for each photo that you want to print Touch the Done button When the summary screen opens you can touch it to adjust the settings Touch the Print button to print the photos 5 Toscana document and save it as a JPEG or PDF file onto the USB drive load the document onto the scanner glass or into the document feeder Touch the Scan to USB Drive item Touch the Settings button to adjust the scan settings ENWW Walk up USB printing 137 138 Chapter 8 Print tasks ENWW 9 Color e Adjust color Use the HP EasyColor option e Match colors to your computer screen ENWW 139 Adjust color Manage color by changing the settings on the Color tab in the printer driver Change the color theme for a print job 1 On the File menu in the software program click Print 2 Click Properties or Preferences 3 Click the Color tab 4 Select a color theme from the Color Themes drop down list Advanced Printing Shortcuts Paper Gualty Effects Finishing Color Services Color Options Automatic Manual Settings Print in Grayscale Del Photo sRGB Photo Adobe RGB 1998 Vivid sRGB Custom profile About Help Cancel Aw e D
270. t nothing prints Verify that all of the cables are correctly seated and within specifications This includes the USB and power cables Try a new cable Verify the IP Address on the Configuration Page matches the IP address for the software port Use one of the following procedures Windows XP Windows Server 14 Click Start 2003 Windows Server 2008 and Windows Vista 2 Click Settings 3 Click Printers and Faxes using the default Start menu view or click Printers using the Classic Start menu view 4 Right click the product driver icon and then select Properties 5 Click the Ports tab and then click Configure Port 6 Verify the IP address and then click OK or Cancel 7 Ifthe IP Addresses are not the same delete the driver and reinstall the driver using the correct IP address Windows 7 1 Click Start 2 Click Devices and Printers 3 Right click the product driver icon and then select Printer properties 4 Click the Ports tab and then click Configure Port 5 Verify the IP address and then click OK or Cancel 6 Ifthe IP Addresses are not the same delete the driver and reinstall the driver using the correct IP address 282 Chapter 14 Solve problems ENWW Solve product software problems with Mac The printer driver is not listed in the Print amp Fax list The product name does not appear in the product list in the Print amp Fax list The printer driver does not automatically set up the selecte
271. tain restrictions apply This equipment may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see www arcep fr L utilisation de cet equipement 2 4 GHz Wireless LAN est soumise a certaines restrictions Cet quipement peut tre utilis a l int rieur d un b timent en utilisant toutes les fr quences de 2400 2483 5 MHz Chaine 1 13 Pour une utilisation en environnement ext rieur vous devez utiliser les fr quences comprises entre 2400 2454 MHz Chaine 1 9 Pour les derni res restrictions voir Wwww arcep fr Notice for use in Russia CyLuecTBylOT ONpeseneHHble OrpaHvnyeHua No ncnonb3oBaHno GecnpoBOAHbIx CeTen CTaHAapTa 802 11 b g c pa6ouen YactoTon 2 4 Mu QaHHoe o6opygoBaHne MOET UCNONb30BaTbCA BHYTPU nome eHn c UCnonb30BaHueM ANana3zoHa YacToT 2400 2483 5 My kanani 1 13 Mpu UCNONb3OBaHUN BHYTPU NOMELUEHUM MaKCUManbHaad ScpqdbeKTUBHAaA UZOTPONHO U3snyuaemaa MOLUHOCTb QUMM AomkHa CocTaBnaTb He Oonee 100mMBT Korean statement Dlo So TAUA SESS ADEM 7S AO R ENWW Additional statements for wireless products 317 Taiwan statement RS FB PE FE BS ERA BHOR ROUSE SEARED AT RRR ETENE STEER TAD RENEE ACE ZBI ETUR BEIRA ER EEEE ENTRENA RB FENRIR gt ETB WUER FEED EE HPA Gs gt TERRE ALTE ESE LARE EIR
272. that reached the default low threshold while it was installed in a product Recommended action Printing can continue but consider having replacement supplies on hand Yellow Cartridge Low Description The print cartridge is nearing the end of its useful life Recommended action Printing can continue but consider having a replacement supply on hand Yellow in wrong position Description The print cartridge is installed in the incorrect slot 104 Chapter 7 Print cartridges ENWW Recommended action Make sure that each print cartridge is installed in the correct slot From front to back the print cartridges are installed in this order black cyan magenta and yellow Yellow Very Low Description The print cartridge is at the end of its useful life When a color print cartridge becomes very low the product prints in black only to prevent fax interruptions When you choose to replace the very low print cartridge color printing resumes automatically Recommended action To ensure optimal print quality HP recommends replacing the print cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life may vary Once an HP supply has reached very low HP s premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship
273. the error reoccurs cancel the job and turn the product off and then on a second time The product might not have enough memory for some jobs No dial tone Description The product could not detect a dial tone Recommended action Check for a dial tone on the phone line by touching the Start Fax button Unplug the telephone cord from both the product and the wall and replug the cord Make sure that you are using the telephone cord that came with the product Unplug the product telephone cord from the wall plug in a telephone and try making a voice call Make sure that the phone cord from the wall telephone jack is plugged into the line port Plug the product phone cord into a jack for another phone line Check the phone line by using the Run Fax Test option from the Service menu on the control panel If the error persists contact HP See www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 or the support flyer that came in the product box No fax answer Canceled send ENWW Description Attempts to redial a fax number failed or the Redial if No Answer option was turned off Recommended action Call the recipient to ensure that the fax machine is on and ready Solve fax problems 205 Check that you are dialing the correct fax number Check that the redial option is enabled Unplug the telephone cord from both the product and the wall and replug the cord Unplug the product telephone c
274. the method for creating gray colors used in text graphics and photographs Smooth provides better results for large solid filled print areas and enhances photographs by smoothing color gradations Select this option when uniform and smooth area fills are important Detail is useful for text and graphics that require sharp distinctions among lines or colors or images that contain a pattern or a high level of detail Select this option when sharp edges and small details are important Black Only generates neutral colors grays and black by using only black toner This guarantees neutral colors without a color cast This setting is best for documents and grayscale viewgraphs 4 Color generates neutral colors grays and black by combining all four toner colors This method produces smoother gradients and transitions to other colors and it produces the darkest black Chapter 9 Color ENWW Use the HP EasyColor option ENWW If you are using the HP PCL 6 printer driver for Windows the HP EasyColor technology automatically improves mixed content documents that are printed from Microsoft Office programs This technology scans documents and automatically adjusts photographic images in JPEG or PNG format HP EasyColor technology enhances the entire image at one time rather than dividing it into several pieces which results in improved color consistency sharper details and faster printing If you are using the HP Postscript pr
275. tion The print cartridge is at the end of its useful life When a color print cartridge becomes very low the product prints in black only to prevent fax interruptions When you choose to replace the very low print cartridge color printing resumes automatically Chapter 7 Print cartridges ENWW Recommended action To ensure optimal print quality HP recommends replacing the print cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life may vary Once an HP supply has reached very low HP s premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Remove shipping lock from lt color gt cartridge Description A print cartridge shipping lock is installed Recommended action Pull the orange tab to remove the shipping lock from the cartridge Remove shipping locks from cartridges Description A print cartridge shipping lock is installed on one or more print cartridges Recommended action Pull the orange tab to remove the shipping lock from the cartridge Replace color Description The print cartridge is at the end of its useful life and the product is customer configured to stop printing when it reaches the very low state Recommended action To
276. ton Open the Reports menu and select the Configuration Report item to print the report If the report does not print make sure paper is loaded in the tray and check the control panel to see if paper is jammed inside the product E NOTE Make sure the paper in the tray meets specifications for this product Problem solving checklist 247 Step 4 Test copy functionality 1 Place the configuration page into the document feeder and make a copy If paper does not feed smoothly through the document feeder you might need to clean the document feeder rollers and separation pad Make sure the paper meets specifications for this product 2 Place the configuration page onto the scanner glass and make a copy 3 If the print quality on the copied pages is not acceptable clean the scanner glass and the small glass strip Step 5 Test the fax sending functionality 1 From the control panel Home screen touch the Setup button 2 Open the Service menu and then open the Fax Service menu Touch the Run Fax Test button to test the fax functionality 3 Touch the Fax button on the product control panel and then touch the Start Fax button Step 6 Test the fax receiving functionality 1 From the control panel Home screen touch the Setup button 2 Open the Service menu and then open the Fax Service menu Touch the Run Fax Test button to test the fax functionality 3 Use another fax machine to send a fax to the product 4 Ifthe p
277. transmission speed e Turn on the Error Correction setting from the control panel a Open the Setup S menu b Open the Service menu c Open the Fax Service menu d Open the Error Correction menu e Select the On setting e Check the print cartridges and replace if necessary e Ask the sender to darken the contrast setting on the sending fax machine and then resend the fax Fax cuts off or prints on two pages e Setthe Default Paper Size setting Faxes print on a single size of paper based on the Default Paper Size settings a Open the Setup X menu b Open the System Setup menu c Openthe Paper Setup menu 226 Chapter 12 Fax ENWW Ey NOTE d e Open the Default Paper Size menu Select the correct setting e Set the paper type and size for the tray used for faxes e Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper a b c d e Open the Setup amp menu Open the Fax Setup menu Open the Advanced Setup menu Open the Fit to Page menu Select the On setting If the Fit to Page setting is off and the Default Paper Size setting is set to letter a legal size original prints on two pages Regulatory information and warranties ENWW For regulatory and warranty information see Additional statements for telecom fax products on page 313 Regulatory information and warranties 227 228 Chapter 12 Fax ENWW 13 Manage and mainta
278. tray before sending the print job e Embedded Web server Click the Settings tab and then click Paper Handling in the left panel 3 Change the desired tray setting and then press OK or click Apply Configure trays 85 86 Chapter 6 Paper and print media ENWW 7 Print cartridges The information contained herein is subject to change without notice For the latest User Guide information go to www hp com go LJColorMFPM375_manuals or www hp com go LJColorMFPM475_manuals e Print cartridge information Supplies views e Manage print cartridges e Replacement instructions Solve problems with supplies Print cartridge information Color Cartridge number Part number Standard capacity replacement black 305A CE410A print cartridge High capacity replacement black print 305X CE410X cartridge Replacement cyan print cartridge 305A CE411A Replacement yellow print cartridge 305A CE412A Replacement magenta print cartridge 305A CE413A Accessibility The print cartridge can be installed and removed by using one hand Environmental features Recycle print cartridges by using the HP Planet Partners return and recycling program For more information about supplies go to www hp com go learnaboutsupplies ENWW Print cartridge information 87 Supplies views Print cartridge views Imaging Drum Do not touch the imaging drum
279. trol panel menus ENWW Quick Forms menu ENWW Menu item Sub menu item Description Notebook Paper Narrow Rule Prints pages that have preprinted lines Wide Rule Child Rule Graph Paper 1 8 inch Prints pages that have preprinted graph lines 5mm Checklist 1 Column Prints pages that have preprinted lines with check boxes 2 Column Music Paper Portrait Prints pages that have preprinted lines for writing music Landscape Setup Menu 17 Fax Setup menu In the following table items that have an asterisk indicate the factory default setting Menu item Sub menu item Sub menu item Fax Set Up Utility Description This is a tool for configuring the fax settings Follow the on screen prompts and select the appropriate response for each question Basic Setup Time Date Settings for time Sets the time and date setting for the product format current time date format and current date Fax Header Enter your fax Sets the identifying information that is sent to the receiving number Enter company name Answer Mode Automatic Manual TAM Fax Tel product Sets the type of answer mode The following options are available e Automatic The product automatically answers an incoming call on the configured number of rings e Manual The user must press the Start Fax button or use an extension phone press buttons 1 2 3 on the extension phone to make the product answer the incoming call e
280. ts that contain mostly graphics 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen touch the Copy button 3 Touch the Settings button and then scroll to and touch the Optimize button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touch the Black or Color button to start copying 152 Chapter 10 Copy ENWW Check the scanner glass for dirt and smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance This can cause vertical streaks on copy jobs from the document feeder and specks on copy jobs from the flatbed scanner glass Use the following procedure to clean the scanner glass and white plastic backing 1 Use the power switch to turn off the product and then unplug the power cord from the electrical socket 2 Open the scanner lid 3 For specks on flatbed copy jobs clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner For vertical streaks on document feeder copy jobs clean the document feeder scanner strip on the left side of the product with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of th
281. tup menu and then open the Wireless Menu item b Select the Run Network Test item to test the wireless network The product prints a report with the results 5 Make sure that the correct port or product is selected a From the list of printers on your computer right click the name of this product click Properties and then open the Ports tab b Click the Configure Port button to verify that the IP address matches the IP address listed on the Run Network Test report 6 Make sure that your computer is working correctly If necessary restart your computer The wireless product loses communication when connected to a VPN e Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list e Make sure the wireless router is turned on and has power e The network might be hidden However you can still connect to a hidden network 280 Chapter 14 Solve problems ENWW The wireless network is not functioning 1 To verify if the network has lost communication try connecting other devices to the network 2 Test network communication by pinging the network a Open a command line prompt on your computer For Windows click Start click Run and then type cmd b Type ping followed by the service set identifier SSID for your network c Ifthe window displays round trip times the network is working 3 Make sure that the router or product connects to the same
282. turns Paper To participate in HP Planet Partners return and recycling program just follow the simple directions in the recycling guide found inside the packaging of your new product supply item or visit www hp com recycle Select your country region for information on how to return your HP LaserJet printing supplies This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide This product is suitable for the use of recycled paper according to EN12281 2002 Material restrictions ENWW This HP product does not contain added mercury This HP product contains a battery that might require special handling at end of life The batteries contained in or supplied by Hewlett Packard for this product include the following HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 color MFP M475 Type Carbon monofluoride lithium Weight 0 8g Location On formatter board User removable No X Be SS th a For recycling information you can go to www hp com recycle or contact your local authorities or the Electronics Industries Alliance www eiae org Environmental product stewardship program 303 Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your respo
283. uch the Copy button and then touch the Settings button Ey NOTE Settings that you change with this menu expire 2 minutes after the last copy completes Menu item ID Copy NOTE This item is available from the main Copy screen You do not need to touch the Settings button to access it Sub menu item Sub menu item Description Copies both sides of identification cards or other small size documents onto the same side of one sheet of paper Number of Copies 1 99 Specifies the number of copies Reduce Enlarge Original 100 Legal to Letter 78 Legal to A4 83 A4 to Letter 94 Letter to A4 97 Full Page 91 Fit to Page 2 Pages per Sheet 4 Pages per Sheet Custom 25 to 400 Specifies the size of the copy Lighter Darker Specifies the contrast of the copy Optimize Describe Original Auto Select Specifies the type of content in the original document so the Mixed copy is the best match for the original Text s Picture Paper Paper Size Specifies the paper size and type for copies Paper Type 30 Chapter 2 Control panel menus ENWW Menu item Sub menu item Sub menu item Description Multi Page Copy Off When this feature is on the product prompts you to load On another page onto the scanner glass or to indicate that the job is complete Collation On Specifies whether to collate copy jobs Off Tray Select Auto Select Specifies which tray to
284. uct control panel 1 From the Home screen touch the Setup button 2 Touch the Service menu 3 Touch the Cleaning Page button 4 Load plain letter or A4 paper when you are prompted 5 Touch the OK button to begin the cleaning process A page feeds through the product slowly Discard the page when the process is completed NOTE For models that do not have an automatic duplexer the product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Clean the scanner glass strip and platen Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner glass and white plastic backing 1 Use the power switch to turn off the product and then unplug the power cord from the electrical socket 2 Open the scanner lid ENWW Clean the product 241 3 Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner Z CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 4 Dry the glass and white plastic backing with a chamois or a cellulose spong
285. upply has reached very low HP s premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Genuine HP supply installed Description A genuine HP supply was installed ENWW Solve problems with supplies 101 Recommended action No action necessary Incompatible lt color gt Description You have installed a print cartridge that is intended for use in a different HP product model The product might not function correctly with this print cartridge installed Recommended action Install the correct print cartridge for this product Install color cartridge Description One of the color cartridges is not installed with the door closed Recommended action Install the indicated color cartridge Magenta Cartridge Low Description The print cartridge is nearing the end of its useful life Recommended action Printing can continue but consider having a replacement supply on hand Magenta in wrong position Description The print cartridge is installed in the incorrect slot Recommended action Make sure that each print cartridge is installed in the correct slot From front to back the print cartridges are installed in this order black cyan magenta and yellow Magenta Very Low 102 Descrip
286. upport Save the files on a standard USB storage accessory that uses File Allocation Table FAT file systems The product supports FAT12 FAT16 and FAT32 USB storage accessories If another menu is already open close that menu and then reinsert the USB storage accessory The USB storage accessory might have multiple partitions Some USB storage accessory manufacturers install software on the accessory that creates partitions similar to a CD Reformat the USB storage accessory to remove the partitions or use a different USB storage accessory The USB storage accessory might require more power than the product can provide a Remove the USB storage accessory b Turn the product off and then on c Use a USB storage accessory that has its own power supply or that requires less power The USB storage accessory might not be functioning correctly a Remove the USB storage accessory b Turn the product off and then on c Try printing from another USB storage accessory The file does not print from the USB storage accessory 1 2 Make sure paper is in the tray Check the control panel for messages If paper is jammed in the product clear the jam 274 Chapter 14 Solve problems ENWW The file that you want to print is not listed in the USB Flash Drive menu 1 You might be trying to print a file type that the USB printing feature does not support The product supports PDF and JPEG file types You might have too many
287. ur clock or 24 hour clock 6 Use the keypad to enter the current time and then touch the OK button 7 Select the date format 8 Use the keypad to enter the current date and then touch the OK button 9 Touch the Fax Header menu 10 Use the keypad to enter your fax number and then touch the OK button Ey NOTE The maximum number of characters for the fax number is 20 11 Use the keypad to enter your company name or header and then touch the OK button Ey NOTE The maximum number of characters for the fax header is 25 174 Chapter 12 Fax ENWW Use of common localized letters in fax headers When using the control panel to enter your name in the header or to enter a name for a one touch key speed dial entry or group dial entry touch the 123 button to open a keypad that contains special characters Use the HP Fax Setup Wizard If you did not complete the fax setup process at the time you installed the software you can complete it at any time by using the HP Fax Setup Wizard 1 Click Start and then click Programs 2 Click HP click the name of the product and then click HP Fax Setup Wizard 3 Follow the onscreen instructions in the HP Fax Setup Wizard to configure the fax settings ENWW Set up fax 175 Use the phone book You can store frequently dialed fax numbers up to 120 entries either as individual fax numbers or as groups of fax numbers Use the control panel to create and edit the fax phone book
288. use for copies Tray 1 Tray 2 Two Sided 1 Sided to 1 Sided Specifies the duplex setting for copies 1 Sided to 2 Sided NOTE This item is available 2 Sided to 1 Sided for duplex models only 2 Sided to 2 Sided Draft Mode Off Specifies whether to use draft quality printing for copies On Image Adjustment Lightness Adjusts the image quality settings for copies Contrast Sharpen Background Removal Color Balance Grayness Set as New Defaults Saves any changes you have made to this menu as the new defaults Restore Defaults Restores the factory defaults for this menu ENWW Function specific menus 31 Fax menu To open this menu touch the Fax button and then touch the Fax Menu button Menu item Sub menu item Sub menu item Fax Reports Fax Confirmation On Every Fax On Send Fax Only On Receive Fax Only Description Sets whether the product prints a confirmation report after a fax job Never Include First Page On Sets whether the product includes a thumbnail image of Off the first page of the fax on the report Fax Error Report On Every Error Sets whether the product prints On Send Error On Receive Error a report after a failed fax job Never Print Last Call Report Prints a detailed report of the last fax operation either sent or received Fax Activity Log Print Log Now Print Log Now Prints a list of Auto Log Print the faxes that have been sent from or received b
289. vabatscne eee eatiod a nnaeones een 184 SOl TAX POM MG wvcssswecieeved Necdieeveckstawedeaet EEEE ATA ERAR 189 MSC S each tate 0 ee a an A cae gga wdeinn asec Gat en E dan atte da as E T T T E 190 FAX SOMWAMEL ainoan conaceniuuducanten stounadesensnadvecananenalacceans acauacadaa adeceulsdaateasacdatdeanenes 190 Cancel afak acesd cou Fea wale vacha diana a ea eae aa dept nee ade eee A dee ee aaa es 190 Use fax on a DSL PBX or ISDN system 00000 e eee e eect eter eee etaeeeeeeeeteaaeeeeeeeeeenaaees 190 Use fax on a VOIP service 22 cc cece eee ee cette eee eee teeta eee eceeeaaeaaaeaaecaeccaeceeceeeeeeeeeeeeeeeeeeeeteeess 191 Fax MOMOSY resni ti inaen ETE ss viaatinee ee veatined de venntncd de vebataed eevee need antes niacceeoveiane 192 Delete faxes from MEMOLSY cece et tert eee eee teenies eee nieeeeeeenaeeeeeeenea 192 Send a faX oreina an a a aa duddaaied MadasnaateadddaardSadanasbedaes 192 Receive a faX ecrin oinei aia a a aa a a aaa aaa a AE aa 198 Solve fax Problems sreangan E aa EA AE EEA EE A 200 Fax troubleshooting Checklist sererereisiiiainiriinninn ar AAA NANNA EANAN 200 Fax eror messages ros na a E Ra aR 202 Troubleshoot fax codes and trace reports cccceeeeeeeeee eee e eee ee eee eeeeaeaeaaecaeeeaeeaeeeeeeees 208 Fax logs and reports aneirin A A A E EE AA 209 Change error correction and fax speed esssssssssssrrrsssesernnnanarnsnnnaaattttnnnaaannannnaaattennnnaaaa 211 Solve problems sendin
290. ve 2004 108 EC and the Low Voltage Directive 2006 95 EC the R amp TTE Directive 1999 5 EC Annex II the EuP Directive 2005 32 EC and carries the CE Marking accordingly 306 Appendix D Regulatory information ENWW This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s 3 Telecom approvals and standards appropriate for the target countries regions have been applied to this product in addition to those listed above 4 This product uses an analog fax accessory module which Regulatory Model numbers are BOISB 0903 00 US LIU or BOISB 0903 01 EURO LIU as needed to meet technical regulatory requirements for the countries regions this product will be sold Boise Idaho USA October 2011 For regulatory topics only European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger StraRe 140 D 71034 B blingen FAX 49 7031 14 3143 www hp eu certificates USA Contact Produc
291. ve feature When the private receive feature is active received faxes are stored in memory A password is required to print the stored faxes Ey NOTE When the product fax memory is full the product cannot receive more fax jobs If the private receive setting is enabled make sure that the received faxes are checked and printed or deleted on a regular basis in order to avoid filling the fax memory 1 From the Home screen touch the Setup X button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 188 Chapter 12 Fax ENWW 4 5 Scroll to and touch the Private Receive button and then touch the On button If you have not already set a system password the product prompts you to create one By NOTE The system password is case sensitive a Touch the OK button and then use the keypad to enter the system password b Touch the OK button confirm the password by entering it a second time and then touch the OK button to save the password Set fax polling ENWW If someone else has set up a fax to be polled you can request that the fax be sent to your product This is known as polling another machine 1 2 From the Home screen touch the Fax button Touch the Fax Menu button Touch the Receive Options button Touch the Polling Receive button Use the keypad to enter the number of the fax machine that you want to poll and then touch the OK button The product dials the other fax machin
292. wly Fax quality is poor e Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality e Retry sending the fax when the line conditions have improved e Check with the phone service provider that the line supports fax e Turn off the Error Correction setting a Open the Setup amp menu b Open the Service menu c Open the Fax Service menu d Open the Error Correction menu e Select the Off setting NOTE This can reduce image quality e Use white paper for the original Do not use colors such as gray yellow or pink e Increase the Fax Speed setting a Open the Setup menu b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting e Divide large fax jobs into smaller sections and then fax them individually e Change the fax settings on the control panel to a lower resolution a Open the Setup X menu b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Resolution menu e Select the correct setting ENWW Solve fax problems Fax quality is poor Fax is blurry or light e Increase fax resolution when sending faxes Resolution does not affect received faxes a Open the Setup X menu b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Resolution menu e Select the correct setting Ey NOTE Increasing resolution slows
293. xes It is the worldwide standard for full duplex modems that send and receive data across telephone lines at up to 33 600 bits per second bps The factory set default for the fax speed setting is Fast V 34 You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device Decreasing the fax speed might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a satellite telephone connection 1 2 3 4 From the Home screen touch the Setup button Touch the Fax Setup menu Touch the Advanced Setup menu Scroll to and touch the Fax Speed button and then touch the speed setting that you want to use Solve problems sending faxes An error message displays on the control panel The control panel displays a Ready message with no attempt to send the fax The control panel displays the message Storing page 1 and does not progress beyond that message Faxes can be received but not sent Unable to use fax functions from the control panel Unable to use speed dials Unable to use group dials Receive a recorded error message from the phone company when trying to send a fax Unable to send a fax when a phone is connected to the product An error message displays on the control panel The Communication error message appears 212 Allow the product to retry sending the fax Re sending temporarily
294. y tab From the Paper type drop down list click the More option Expand the list of Type is options Expand each category of paper types until you find the paper type that you are using Select the option for the type of paper you are using and click the OK button Change the paper type setting for Mac 1 2 On the File menu in the software program click the Print option In the Copies amp Pages menu click the Page Setup button 262 Chapter 14 Solve problems ENWW Select a size from the Paper Size drop down list and then click the OK button Open the Finishing menu Select a type from the Media type drop down list Click the Print button Adjust color settings in the printer driver Change the color theme for a print job ENWW 1 2 On the File menu in the software program click Print Click Properties or Preferences Click the Color tab Select a color theme from the Color Themes drop down list a lt Advanced Printing Shortcuts Paper Quality Effects Finishing Color Services Color Options Automatic Manual Settings Print in Grayscale W Color Themes RGB color Default SRGB Photo sRGB Photo Adobe RGB 1998 sRGB jane Custom profile About Hep ce aso e Default SRGB This theme sets the product to print RGB data in raw device mode When using this theme manage color in the software program or in the o
295. y this product Auto Log Print Automatically prints a report after every fax job Print Phone Book Print Junk Fax list Print Billing Report Prints a list of the speed dials that have been set up for this product Prints a list of phone numbers that are blocked from sending faxes to this product Prints a list of billing codes that have been used for outgoing faxes This report shows how many sent faxes were billed to each code This menu item appears only when the billing codes feature is turned on Print All Fax Reports Prints all fax related reports Send Options Send Fax Later Allows a fax to be sent at a later time and date Broadcast Fax Sends a fax to multiple recipients 32 Chapter 2 Control panel menus ENWW Menu item Sub menu item Sub menu item Fax Job Status Description Displays pending fax jobs and allows you to cancel pending fax jobs Fax Resolution Standard Fine Superfine Photo Sets the resolution for sent documents Higher resolution images have more dots per inch dpi so they show more detail Lower resolution images have fewer dots per inch and show less detail but the file size is smaller Receive Options Print Private Faxes Prints stored faxes when the private receive feature is on This menu item appears only when the private receive feature is turned on The product prompts you for the system password Block Junk Faxes A
296. ze for tray 85 fax autoreduction settings 187 first and last pages using different paper 129 first page 54 jams 250 pages per sheet 55 printing on preprinted letterhead or forms Windows 124 selecting 265 supported sizes 75 paper jams See jams ENWW paper path jams clearing 258 paper pickup problems solving 250 paper size changing 74 paper sizes selecting 114 selecting custom 115 paper type changing 262 paper types changing 74 selecting 115 paper ordering 286 paper special printing Windows 126 pauses inserting 180 PBX faxing 190 PCL drivers 38 universal 40 PCL font list 16 permanent resources 240 phone book fax adding entries 194 deleting all entries 177 importing 176 phones receiving faxes from 173 199 phones connecting extra 173 phones downstream sending faxes from 196 photos copying 156 scanning 167 physical specifications 298 pixels per inch ppi scanning resolution 164 polling faxes 189 portrait orientation selecting Windows 120 ports locating 7 8 power consumption 298 ppi pixels per inch scanning resolution 164 prefixes dial 180 ENWW preprinted paper printing Windows 124 presets Mac 53 print cartridges checking for damage 98 268 door release locating 6 memory chips 291 non HP 91 part numbers 87 286 recycling 91 301 storage 91 supplies status page 16 warranty 290 print job canceling 53 108 print media supported 75 print quality improving 262 imp

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