HP LC3200N Warranty and Support Guide
Contents
1. provide HP with sufficient free and safe access to and use of all facilities information and systems determined necessary by HP to provide timely support d ensure that all manufacturer s labels such as serial numbers are in place accessible and legible e maintain an environment consistent with product specifications and supported configurations If you require an HP representative to handle all component replacements support uplift contracts are available at additional cost Carry in Warranty Service Under the terms of carry in service you will be required to deliver your HP Hardware Product to an authorized service location for warranty repair You must prepay any shipping charges taxes or duties associated with transportation of the product to and from the service location In addition you are responsible for insuring any product shipped or returned to an authorized service location and assume risk of loss during shipping Advanced Unit Replacement Warranty Service Your HP Limited Warranty may include an advanced unit replacement warranty service Under the terms of the advanced unit replacement warranty service if a unit is diagnosed as defective HP will ship a replacement product directly to you The defective unit will be packaged and returned to HP HP will incur all shipping and insurance costs to return the defective unit to HP Failure to return the defective unit may result in HP billing you for the repl2. CLAIM OR ANY OTHER CLAIM THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES THIS LIMITATION OF LIABILITY HOWEVER WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY REGION TO COUNTRY REGION YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY REGION LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS Limited Warranty Period The Limited Warranty Period for an HP Hardware Product is a specified fixed period commencing on the date of purchase The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in writing Types of Warranty Service To enable HP to provide the best possible support and service during the Limited Warranty Period you may be directed by HP to verify configurations load most recent firmware install software patches run HP diagnostics tests or use HP remote support solutions where applicable HP strongly encourages you to accept the use of or to employ available support technologies provided by HP If you choose not to deploy available remote support capabilities you may incur additional costs due to increased support resource requirements Listed below are the types o
3. HP Pavilion LE3700N 37 inch LC3200N 32 inch LC2600N 26 inch LCD High definition Television Warranty and Support Guide Don t Forget to Register Go to http register hp com Registration is quick and easy The benefits include e E mail updates containing notifications about product enhancements the most recent support alerts and driver updates specific to the product s you own e The HP Newsgram our monthly online magazine packed full of product news support tips project ideas and much more Visit us at http subscription support hp com Getting Help HP provides expert advice on using your HP TV or solving problems whether your product is in or out of warranty Support options and availability vary by product country region and language The following resources are available to help answer questions or resolve issues 1 Reference your product Start Here guide or the User s guide for information on setup and general troubleshooting 2 HP e Support offers instant access to support information and helpful tips 24 hours a day seven days a week You can also send e mail to our online support technicians to help resolve any issues These services require access to the Internet To learn more visit our Customer Care Web site at http www hp com support 3 HP Total Care is available toll free by phone 24 hours a day seven days a week HP can diagnose product issues and coordinate a repair if necessary A rep
4. LLOWED BY APPLICABLE LOCAL LAW these terms and conditions constitute the complete and exclusive warranty agreement between you and HP regarding the HP Hardware Product you have purchased or leased These terms and conditions supersede any prior agreements or representations including representations made in HP sales literature or advice given to you by HP or an agent or employee of HP that may have been made in connection with your purchase or lease of the HP Hardware Product No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of HP Limitation of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE HP S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT OR A CLAIM MADE UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY A CONTRACT
5. RANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR ALL TRANSACTIONS OCCURRING IN THE UNITED STATES ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE SOME STATES OR COUNTRIES REGIONS DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS IN SUCH STATES OR COUNTRIES REGIONS SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU This Limited Warranty is applicable in all countries regions and may be enforced in any country region where HP or its authorized service providers offer warranty service for the same product model number subject to the terms and conditions set forth in this Limited Warranty Under the HP Global Limited Warranty program products purchased in one country region may be transferred to another country region where HP or its authorized service providers offer warranty service for the same product model number without voiding the warranty Warranty terms service availability and service response times may vary from co
6. acement product Customer Self Repair Warranty Service In countries regions where it is available your HP Limited Warranty may include a Customer Self Repair warranty service If applicable HP will determine in its sole discretion that Customer Self Repair is the appropriate method of warranty service If so HP will ship approved replacement parts directly to you to fulfill your HP Hardware Product warranty service This will save considerable repair time After you contact HP and the fault diagnosis identifies that the problem can be fixed using one of these parts a replaceable part can be sent directly to you Once the part arrives replace the defective part pursuant to the provided instructions and documentation If further assistance is required call the HP Technical Support Center and a technician will assist you over the phone In cases where the replacement part must be returned to HP you must ship the defective part back to HP within a defined period of time normally fifteen 15 days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective product may result in HP billing you for the replacement With a Customer Self Repair HP will pay all shipping and part return costs and determine the courier carrier to be used If Customer Self Repair applies to you refer to your specific HP Hardware Product announcement You can also obtain information on th
7. air covered by the limited warranty is free during the limited warranty period After the warranty period you will be quoted a repair cost HP Total Care can be contacted at 14800 474 6836 1 1800 HP invent When you call please have your TV model number product number serial number and date of purchase available Telephone support is free during your limited warranty period Write Down Important Information About Your TV Please take a moment to write down your product information for future reference You will need this information if it is necessary to contact HP for support A sticker on your TV has the first three items printed on it Model Number Product Number Serial Number Product Name Purchase Date Pixel Policy The LCD display panel is manufactured using highly precise technology however occasionally some of the tiny pixels of the panel may stop working properly This is common with LCD displays used in any television and is not specific to this product Pixels not operating properly are categorized into two types Dark pixel when a pixel appears as a dark spot against a bright background Bright pixel when a pixel appears as a bright spot against a dark background A very small number of malfunctioning pixels are allowed under product warranty Installation HP recommends using a qualified installer for wall mounting your TV Damage resulting from a custom installati
8. f warranty support service that may be applicable to the HP Hardware Product you have purchased In Home Warranty Service Your HP Limited Warranty service may include in home labor support to repair your hardware HP provides in home service during standard office hours Standard office hours are typically 8 00 a m to 5 00 p m Monday through Friday but may vary with local business practices If your location is outside the customary service zone typically 50 km 30 mi response times may be longer or there may be additional charges To locate the nearest HP authorized service provider refer to the HP Web site at http www hp com support HP may at its sole discretion determine if in home warranty service is required For example in many cases the defect can be fixed by the use of a customer self repair part that you are required to replace yourself based on instructions and documentation provided by HP You are also required to cooperate with HP in attempting to resolve the problem over the telephone This may involve performing routine diagnostic procedures removing third party options and or substituting options In order to receive in home support you must a have a representative present when HP provides warranty services at your site b notify HP if products are being used in an environment which poses a potential health or safety hazard to HP employees or subcontractors c subject to its reasonable security requirements
9. h a range of services and support options e For Visa and MasterCard holders in the United States or calls from Canada call 1 800 474 6836 1 800 HP invent Prices are subject to change without notice and may vary based on your product Fees are charged to your Visa or MasterCard Recycle HP Planet Partners HP is sensitive to the environment and has a program Planet Partners to make it simple for us to reclaim your old product for recycling HP will help you recycle your old equipment even if it is not an HP product we take back all makes and models Visit our Web site at http www hp com recycle to find out how easy it is to recycle Hardware Limited Warranty Refurbished systems 90 days Technical phone assistance to diagnose potential hardware issues 90 days General Terms This HP Hardware Limited Warranty gives you the customer express limited warranty rights from HP the manufacturer Please refer to HP s Web site for an extensive description of your limited warranty entitlements In addition you may also have other legal rights under applicable local law or special written agreement with HP HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY TO THE EXTENT ALLOWED BY THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES HP DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS INCLUDING ANY IMPLIED WAR
10. is warranty service on the HP Web site at http www hp com support Contacting HP If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem you can receive support by doing the following Locate your nearest HP Support location at http www hp com support Contact your authorized HP dealer or authorized service provider and be sure to have the following information available before you call HP Product serial number product number and model number Add on options Third party components Detailed questions Copyright 2004 2005 Hewlett Packard Development Company LP Printed in
11. on is not covered by this product warranty The warranty may not cover uninstalling or reinstalling a wall mounted or custom installed TV for warranty service The TV must be removed from the wall or recessed area before a warranty service technician arrives to repair or replace your TV Visit HPshopping at http shopping hp com for information on HP installation services Warranty and License Information Getting Repair In Home Service If your TV has been diagnosed with a hardware failure we can schedule a convenient time for a qualified service technician to come and repair your product This service is included as part of your product warranty Advanced Unit Replacement IF a bench repair is required to fix your product HP will arrange to have a replacement unit delivered to you and will pick up your defective TV We pay for all shipping and handling This service is free for the duration of the hardware warranty period Protect Your Investment Obtaining a Warranty Upgrade Upgrade your standard factory warranty for up to 3 years of coverage with an extended service plan Service coverage begins on product purchase date and you must purchase the service within the first year after purchasing the TV For more information visit http www hp com home ownerservices lin the U S only Or call 1866 234 1377 HP Out of Warranty Support Options Even after your warranty has ended HP Total Care can still provide you wit
12. sole discretion may elect to provide you with a a replacement unit of HP s choosing that is the same or equivalent to your HP Hardware Product in performance or b to give you a refund of your purchase price or lease payments less interest instead of a replacement This is your exclusive remedy for defective products Exclusions HP does not warrant that the operation of this product will be uninterrupted or error free HP is not responsible for damage that occurs as a result of your failure to follow the instructions intended for the HP Hardware Product This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective a as a result of accident misuse abuse contamination improper or inadequate maintenance or calibration or other external causes b by operation outside the usage parameters stated in the user documentation that shipped with the product c by software interfacing parts or supplies not supplied by HP d by improper site preparation or maintenance e by virus infection f from loss or damage in transit or g by modification or service by anyone other than i HP ii an HP authorized service provider or iii your own installation of enduserreplaceable HP or HP approved parts if available for your product in the servicing country region Exclusive Remedy TO THE EXTENT A
13. tarts on the date of purchase or lease from HP Your dated sales or delivery receipt showing the date of purchase or lease of the product is your proof of the purchase or lease date You may be required to provide proof of purchase or lease as a condition of receiving warranty service You are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your HP Hardware Product is required within the Limited Warranty Period Unless otherwise stated and to the extent permitted by local law new HP Hardware Products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability HP may repair or replace HP Hardware Products a with new or previously used products or parts equivalent to new in performance and reliability or b with equivalent products to an original product that has been discontinued Replacement parts are warranted to be free from defects in material or workmanship for ninety 90 days or for the remainder of the Limited Warranty Period of the HP Hardware Product they are replacing or in which they are installed whichever is longer During the Limited Warranty Period HP will at its discretion repair or replace any defective component All component parts or hardware products removed under this Limited Warranty become the property of HP In the unlikely event that your HP Hardware Product has recurring failures HP at its
14. untry region to country region Standard warranty service response time is subject to change due to local parts availability If so your HP authorized service provider can provide you with details HP is not responsible for any tariffs or duties that may be incurred in transferring the products Transfer of the products may be covered by export controls issued by the United States or other governments This Limited Warranty applies only to HP branded hardware products collectively referred to in this Limited Warranty as HP Hardware Products sold by or leased from Hewlett Packard Company its worldwide subsidiaries affiliates authorized resellers or country region distributors collectively referred to in this Limited Warranty as HP with this Limited Warranty The term HP Hardware Product is limited to the hardware components and required firmware The term HP Hardware Product DOES NOT include any software applications or programs non HP products or non HP branded peripherals All non HP products or non HP branded peripherals external to the HP Hardware Product are provided AS IS without HP warranty However non HP manufacturers and suppliers or publishers may provide their own warranties directly to you HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period The Limited Warranty Period s
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