HP LASERJET 3000 User's Manual
Contents
1. 1 Troubleshooting connection E i a checkpoints E e Figure 2 Troubleshooting lock 5 E i COOD Position Shown here Bottom Lo to be seated when door is closed or ETB position Figure 3 Troubleshooting gear alignment Se ee ee 2 ee ar ie Noise Check the Main Drive Assembly to see that the cartridge drum sensor is correctly seated See the picture below for the proper orientation of the sensor There are 4 of these one per drum on the MDA Figure 4 Troubleshooting cartridge drum sensor Recommended Action Fix on Specified Failure Objective Recommended Modification LABOR ALLOWED Hours 1 Minutes 0 Service Delivery Type Customer Site EFFECTIVE DATES Start 2006 10 01 Expiration 2008 10 01 WARRANTY COVERAGE Labor Covered By Division Parts Covered By Division Travel Covered By Division Order Type Code OTC na PARTS LOGISTICS Parts Strategy Standard Support Process Service Inventory Scrap Used Parts Scrap Used Parts Scrap Hardware Platforms Affected HP Color LaserJet 3000 Printer HP Color LaserJet 3000n Printer HP Color LaserJet 3000dn Printer HP Color LaserJet 3000dtn Printer HP Color LaserJet 3800 Printer HP Color LaserJet 3800n Printer HP Color LaserJet 3800dn Printer HP Color LaserJet 3800dtn Printer HP Color LaserJet 3600 Printer HP Color LaserJet 3600n Printer HP Color LaserJet 3600dn Printer Components Affected na Opera2. y Ly b al 12 Attach one end the four springs to the white slide lever and install the lever back into the machine Attach the other end of the spring in step 15 Place the white slide lever so the two metal tabs are in place circled below then adjust all the black cartridge locks to be under the tabs on the white slide lever Bend the top of the white slide lever out to put the top black cartridge lock in place Slide the white slide lever up when all the black cartridge locks are in place 14 Lock the white slide lever in place by installing the metal case and white plastic piece Make sure to insert the flange of the sheet metal in the slot on the sheet metal and place the white shaft in the while slide lever Reconnect the white arm to put tension on the white slide lever 15 Connect the four springs on the white slide lever to each of the individual cartridge locks start from the middle ones it is easier that way You will need needle nosed pliers with pointed tios The spring on the top is attached the one on the bottom is not attached Move the ETB guide to the up vertical position to help with removing and re installing the Main Drive Assembly 16 Make sure the gears are aligned properly before installing the main drive assembly The four large gears should be in a approximate line see picture The top two large gears have an oval hole that aligns with a triangle stamped into the sheet metal The two
3. 7A C00775200 Q5988A C00775200 Q5981A C00775200 Q5982A C00775200 Q5983A C00775200 Q5984A C00775200 Ending Serial Number CNWBB72188 CNWBB54048 CNXBB30515 CNWCH30820 JPWCX01837 JPXCX00470 CNWCH31219 JPWCX01529 CNTBB53271 CNTCH31125 JPVCX00750 CNWBL05518 CNXBN03219 JPWCY00043 JPXCY00081 CNXFB24233 CNXFB24245 CNXGH45539 CNXGH45583 CNVFB24244 CNVFB24282 CNVGH45972 CNXFN04042 Product Number Starting Serial Number Ending Serial Number Q7534A CNAFA00000 CNXFNO03331 Q7535A CNAGAO0000 CNXGR00812 Q7536A CNAGAO0000 CNXGS02350 Q5981A CNAA00000 CNWKF09263 Q5981A CNKAA00000 CNXKF03388 Q5982A CNKAA00000 CNXKB24756 Q5983A CNALA00000 CNWLH31062 Q5983A CNALA00000 CNXLH45244 Q5986A CNAKA00000 CNTKF01991 Q5986A CNAKA00000 CNVKB24542 Q5987A CNAKA00000 CNVKB24761 Q5988A CNALA00000 CNVLH46862 Q7534A CNAKA00000 CNXKL09425 Q7535A CNALA00000 CNXLS05851 RESOLUTION Steps have been created to help replace the cartridge locks along with timing tips for the main drive assembly The service kit contains four new locks and four new springs Replace all the locks even if they are not broken NOTE Determining if the printer has countermeasured or non countermeasured cartridge locks can be accomplished by visually inspecting the locks The countermeasured locks are white in color the non countermeasured locks are black Parts Required Replacement Part Number Quantity Description Q5982 67922 1 Cartridge Lock Kit to replace al
4. HP LaserJet 3000 3600 and 3800 Series Printers Part Numbers Not Found in the Service Manual Introduction The following part numbers are not in the Service Manual Part Numbers Part Description Part Number Duplex ETB RM1 2752 000CN Electronic transfer belt ETB simplex models RM1 2759 O000CN Plate Lock Release Tray 2 Lift Tab RC1 6833 020CN Relay PCB RM1 2632 000CN NOTE This part for CLJ 3600 and 3800 NOTE This part for CLJ 3600 and 3800 models only models only Tray 2 cassette pickup roller RM1 2702 000CN Q5982 67925 Toner cartridge lock kit NOTE Please see Service Advisory c00775200 Tension spring Figure 7 5 item 4 in Service RC1 6634 000CN Manual Main drive assembly RM1 2751 000CN For HP and Channel Partner Internal Use SUPPORT COMMUNICATION SERVICE ACTION ADVISORY Document ID c00775200 Version 5 HP Color LaserJet 3000 3600 and 3800 Printers Cartridge Lock Replacement Procedure Service Coverage Notice Unless otherwise specified HP is responsible for part and or labor costs associated with products that are under HP warranty at the time of service Release Date 2006 12 11 Last Updated 2006 12 11 DESCRIPTION The HP Color LaserJet 3800 Service Manual currently does not have instructions for replacing the main drive assembly or the cartridge locks The cartridge locks are currently breaking and until June 2006 the only solution was to replace the unit NOTE This Service Action Advisory
5. ch Cartridge lock is broken Black Yellow Cyan or Magenta e Advise how the fault manifest s itself Control Panel message noises can t insert the cartridges etc e Describe the customer s use of the discovery tape o Did the customer pull on the tape or just follow it to the toner cartridges o Ifthe customer did pull on the tape did the front door open quickly for them Was the ETB attached to the front cover see picture when the door opened Please capture any other customer comments with respect to the discovery tape e When did this occur Select 1 o Right out of box the first time the customer removed the toner cartridge could they get it out or put it in Describe the customer s comments o Did the customer see an error on the control panel Right out of box or after printing XX pages Document the number of pages the error and customer comments o After inserting a toner cartridge after printing XX pages did customer feel anything odd compared to the insertion of the other toner cartridges Document the number of pages and the customers comments o After removing a toner cartridge after printing XX pages did customer feel anything odd compared to the insertion of the other toner cartridges o Other Please describe e Were there other signs of damage to the printer e Was the contact spring caught on the sheet metal see picture above Yes No e ls there damage to the right hand side of the to
6. en Cartridge Lock Emerging Issue Issue Description Troubleshooting Issue Description Customers may experience a 10 92 XX error or cannot seat their cartridges properly If the part circled below is broken the printer must be replaced The main drive assembly is not a service part top Troubleshooting The following diagram identifies the area where the broken part may be located on the main drive assembly This is how it should look then when the cartridges are out the ETB is removed but the guides to the ETB are up instead of down and the front cover is all the way open you can get to this mode by opening the door remove the ETB remove the cartridges close the front door and open it again Note that you can NOT put in the cartridges as the guides to the ETB are in the up position Pull the guides down and the levers will go be in the correct position to insert cartridges The white piece will be down and black locking levers will be up to allow easy insertion of the cartridge Also check if the contact spring is being caught by the side frame sheet metal when the front door is being opened There shouldn t be an error associated with this and you do not have to do anything if you see this l hie tt s a Q Contaci spring getting i i caught by sheet metal f a To help Division understand the issue better when you have such a case please gather this information e Model number and serial number e Whi
7. l i IZEL LEETETETEITET Next pay attention to the area marked with the two red arrows enlarged in the picture below It is possible that during the handling of the MDA one or both of these two gears can be mis positioned by accident If this happens one or more of the color planes could be missed during printing The gear on the right controls the black cartridge it drives the larger gears to right below it to the right The gear on the left controls all three of the color cartridges it drives al the remaining three larger gears the one directly below it and the two to the left Indicated by the dotted oval in the picture above Check if they are properly aligned as follows Both gears can be rotated either way to properly correct the MDA gears alignment The images above show how to verify if the gears are correctly aligned The two holes from larger gears should both be showing as illustrated by the red circles The large gears are under the frame and driven by the smaller gears 18 With the above in alignment install the main drive assembly Start at the left side inserting the MDA into the metal slots and rotate it into position Place a screw in the upper right corner of the MDA to help keep it in place if the MDA doesn t fit flush when first installing it This gives access with both hands to jiggle it into place 19 Make sure the clips are pushed in and the MDA is seated properly 20 At this point reve
8. l 4 locks at one time SERVICE ACTION To Be Performed By Service Technicians 1 Remove the toner cartridges and ETB 2 Remove the upper cover Page 80 in the Service Manual 3 Remove the right cover Page 87 in the service Manual 4 For duplex models Remove the wires to the duplex fan in the front cover Simply follow instructions 5 and 6 on page 77 78 in the service manual This allows for easier removal of the cable harnesses 5 Unplug the following connectors from the driver PCA and remove the wires from the cable harnesses a J209 b J406 c J404 d J213 e J207 f J203 g J402 h J206 J410 j J208 6 Remove the interlock switch assembly by removing the one screw attaching it to the chassis Be aware of the clip at the top and the alignment knob when removing the assembly 7 Remove the bottom cable harness There is one screw at the top to remove Hint when you reinstall the guide make sure that the rear locking tab is seated in the sheet metal chassis See page 120 121 in the service manual It may be necessary to disconnect the white door latch from the front door Notice the red arrow call out 8 Remove the main drive assembly MDA There are six screws attaching the MDA to the chassis Carefully note the locations of the screws to be removed CAUTION Removing the incorrect screws could lead to opening up the MDA requiring a unit replacement NOTE Two gears may fall off there are i
9. ner cartridge Please describe take a picture of the damage e Check to see if there is any damage to the white plastic part for the cartridge that has the lock broken see picture e ls the printer sitting on a level surface e See the Service Action Advisory Service Note titled HP Color LaserJet 3000 3600 and 3800 Printers Cartridge Lock Replacement Procedure knowledgebase document number c00775200 top
10. nstructions in step 16 on how to align them during the re installation process Remove the metal case by removing two screws Remove the White Link Arm see arrow in figure below 9 Remove the white slide lever by pushing down from the top to release it from the two tabs Carefully remove the lever by pulling out be aware that four springs are attached to this lever and the individual cartridge locks 10 Once the sliding lever is removed the cartridge locks can be accessed The new grounding springs are not on the new cartridge locks and will need to be attached Look at the current springs on the machine for guidance and at the instructions below Make sure to feed the hooked end through the hole at the end of the lock to begin with See figure below NOTE The service kit has four new locks and four new springs in it replace all the locks and springs even if they are not currently broken The new kit has white colored countermeasured locks The picture below shows an old black non countermeasured lock 11 To attach the cartridge lock hook the square part of the grounding spring to the metal chassis then pull down and attach the lock on the metal shaft NOTE Replace all four cartridge locks even though the others may not be broken If one lock experienced failure the others are more prone for failure later A LI r os L p a es E pr x F at iy se i LS i rh is 1 ed E i i F p i J l n te k i Td A
11. rse steps 7 on down This will have the printer back up and running Remember to correctly thread the cables through the wire harnesses properly NOTE The connector to the top cover is different between the simplex and duplex models The duplex has a larger connector while the Simplex is much smaller If you experience the following issue after installing the new cartridge locks here s how to troubleshoot AISS Main Drive Ass y MDA rework possible side effects Possible Failures After Rework 13 01 00 13 02 00 Check connection 1 see 1 in Figure 1 Troubleshooting e Check connection 4 see 4 in Figure 1 Cle Top Covet Geei Kom e Check connection 3 see 3 in Figure 1 Door Insert or Close Tray 2 Check connection 2 see 2 in Figure 1 e 10 92 XX Check the cartridge bottom lock see 5 in Figure 2 e Noise From Main Drive Remove the MDA and check all the Gears Alignment and Assembly correct as instructed for details see steps 16 and 17 above e PQ defect i e wrong and re check the MDA alignment as shown in Figure 3 below color Missing color For noise specifically check the Cartridge Drum Sensors on pane process CPR the MDA see Figure 4 AISS Main Drive Ass y MDA rework possible side effects Possible Failures After Rework Troubleshooting e 54 XX Error One of the two drive gears on the engine is NOT correctly 59 CO Error inserted Remove MDA and re align gears as instructed see step 16 above Figure
12. small gears to the right they may fall off when removing the MDA align with the three large bottom gears Notice the two holes on each of the small gears align with the small holes of the large gears NOTE If this procedure has been properly followed in the back of the printer you will see the 4 white cams that control the movement of developers see figure below On the top and bottom shafts you can see a black plastic part that has a flag associated with it The top flag is for the black cartridge the bottom flag is for all the color cartridges Also note that the white cams are all at different degrees of rotation This reduces the force required to drive the motors when turning the cams Metal shafts should be oriented with the empty space downwards 17 Prepare the MDA for installation Two areas must be checked a Make sure that all the white shafts are pushed to the right clockwise when the MDA is oriented as shown below See the blue arrows in the image below The shafts are aligned correctly in the picture NOTE It is important that the ETB guides are in the up position to make installation of the MDA smooth Hint Rotate the shaft all the way to the right side first as far as possible then push them back a little to the left they will come to a hard stop Leave them there Look at the lines marks on the metal frame of the MDA yellow arrows Ss H Ej r ae e t 3 ao i B r p inal wa
13. supercedes Service Advisory c00673707 Please use this Service Action Advisory for repairs after 04 Dec 2006 A video of the replacement procedure is available ftp ftp hp com pub softlib software8 COL1 7123 lj 45472 1 tonerlock3 wmv SCOPE The products indicated in the table below are affected by this advisory Product Product Name Service Note Number for Reimbursement Product Q7533A Q7534A Q7535A Q7536A Q5986A Q5987A Q5988A Q5981A Q5982A Q5983A Q5984A Q5981A Q5982A Q5982A Q5983A Q5983A Q5983A Q5984A Q5984A Q5987A Q5988A Q5988A Q7534A Q7534A Q7535A Q7535A Q5981A Q5982A Q5983A Q5984A Q5986A Q5987A Q5988A Q7533A Product Name HP Color LaserJet 3000 HP Color LaserJet 3000n HP Color LaserJet 3000dn HP Color LaserJet 3000dtn HP Color LaserJet 3600 HP Color LaserJet 3600n HP Color LaserJet 3600dn HP Color LaserJet 3800 HP Color LaserJet 3800n HP Color LaserJet 3800dn HP Color LaserJet 3800dtn Products and Serial Number Cross Reference Product Number Starting Serial Number CNABAOO000 CNABAOOO000 CNABAOO000 CNACA00000 JPACAO00000 JPACAO0000 CNACAO00000 JPACAO0000 CNABAOO000 CNACA00000 JPACAO00000 CNABAOO000 CNABAOO000 JPACAO0000 JPACAO00000 CNAFAO00000 CNAFAO00000 CNAGAO0000 CNAGAOO000 CNAFAO00000 CNAFAO00000 CNAGAO0000 CNAFAO00000 Service Note Number for Reimbursement Q7533A C00775200 Q7534A C00775200 Q7535A C00775200 Q7536A C00775200 Q5986A C00775200 Q598
14. ting Systems Affected Not Applicable Software Affected Not Applicable Third Party Products Affected na Support Communication Cross Reference ID A00775200 REVISION HISTORY v 1 0 15 May 2006 original advisory v 2 0 21 Jun 2006 update to step 17 plus a few other minor edits v 3 0 18 Aug 2006 update multiple steps and add troubleshooting table v 4 0 18 Sep 2006 replaced SA c00673707 with this SAA c00775200 to accommodate reimbursement after warranty period v 5 0 11 Dec 2006 added video link and serial number range Copyright 2006 Hewlett Packard Development Company L P Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein The information provided is provided as is without warranty of any kind To the extent permitted by law neither HP or its affiliates subcontractors or suppliers will be liable for incidental special or consequential damages including downtime cost lost profits damages relating to the procurement of substitute products or services or damages for loss of data or software restoration The information in this document is subject to change without notice Hewlett Packard Company and the names of Hewlett Packard products referenced herein are trademarks of Hewlett Packard Company in the United States and other countries Other product and company names mentioned herein may be trademarks of their respective owners HP Color LaserJet 3000 3600 and 3800 Series Printers Brok
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