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HP Laptop NX9008 User's Manual

1. 4 Remove the hard disk drive guide 5 Disconnect the modem cable from the motherboard 6 Disconnect the 1394 cable from the motherboard 7 Remove the M2 5x6 0mm screw that secures the RJ11 1394 connector module to the bottom case 8 Remove the RJ11 1394 connector module Figure 2 30 Removing the RJ11 1394 Connector Module HP Pavilion ze5x00 HP nx9010 and HP nx9008 and Compaq Presario 2500 Models Service Manual Removal and Replacement 2 49 Removing the Motherboard Authorized Service Providers Only NOTE This section applies only to HP Pavilion ze4x00 HP nx9005 and nx9000 Compaq Evo Notebook N1050v and N1010v and Compaq Presario 2100 and 1100 models Required Equipment 1 Phillips screwdriver Removal Procedure NOTE Before Replacing the Motherboard If possible record the computer s electronic serial number before you replace the motherboard You will then store the electronic serial number in the EEPROM on the new motherboard using the Service Utility floppy disk 1 Download the notebook service package from the Partnership Web site see page vii and then create a Service Utilities floppy disk as described in the package s Readme file 2 Plug in an AC adapter 3 Insert the Service Utilities floppy disk in the floppy drive 4 Turn on the notebook When the HP logo appears on either the built in display or the external monitor press esc to display the boot menu and
2. Part Compaq Souen camped 1100 ze4100 Exchange Presario Presario Presario Description Part Number Description 2500 2100 2100 F5771J 317445 001 PCA switchboard w cable 1F Pavilion 317446 001 SPS BD switch w cable 1F CPQ 317447 001 SPS LABEL NAME SET 317448 001 E Port Replicator Assy 317473 001 Kit rubber foot and Screw plug 319411 001 Battery Li ion 44AHr 8 Cell Li ion 319412 001 HDD 20GB 95mm Hitachi ATA100 319413 001 HDD 300GB 95mm IBM diablo ATA100 319414 001 HDD 40 GB 95mm IBM ATA100 FDB 319415 001 SPS DRV HD 60 G 4200rpm 319416 001 SPS DRV HD 60 G 5400 rpm 319417 001 Co Tray HDD 1F 319418 001 Guide HDD 1F 319419 001 SPS DRV CD RW 319420 001 CD ROM Assy 24X 319421 001 DVD Assy 8x CD RW DVD Combo ASSY SPS DVD RW 319422 001 319423 001 319424 001 Kit cable 1F 319425 001 Kit screw 319426 001 SPS CASE TOP PAV 319427 001 SPS CASE TOP CPQ 319428 001 Cover Keyboard 1F Pavilion SPS COVER KEYBOARD EVO Cover Keyboard 1F Compaq Kit door PCMCIA 319429 001 319430 001 319431 001 4 16 Replaceable Parts Service Manual Part Description 319432 001 319433 001 319434 001 319435 001 19436 001 319437 001 319438 001 319439 001 319440 001 319441 001 319445 001 319446 001 319447 001 319448 001 319449 001 319450 001 319453 001 319454 001 319455 001 319456 001 319457 001
3. 3 If a display is considered for replacement make sure the customer understands that cosmetic variations might also exist on the replacement display and might require the customer to use a work around to obscure the cosmetic imperfection 4 Customers with cosmetic based complaints that do not conform to the above conditions and tests will not normally be considered for display replacement The HP responsible person working with the customer should identify work around solutions that are reasonable and appropriate for the individual customer Customers who must have a more perfect display solution should consider switching to a notebook with a DSTN display We expect that over time the industry will continue to produce displays with fewer inherent cosmetic imperfections and we will adjust our HP guidelines as these improvements are implemented Service Manual Reference Information 5 3 Table 5 1 LCD Guidelines Type of Imperfection Imperfections Not Allowed Electrical Imperfections e 7 or more single bright dots Bright dots 8 e 7ormore single dark dots Dark dots 8 e 9ormore total bright and dark combined defective dots e Any occurrence of multiple defective dots within 15 mm Mechanical Imperfections e Any polarizer bubble discoloration or dent that is visible from at least 36 Discoloration cm 14 in Polarizer bubbles dents b Definitions of imperfections aBright or dark dot a subpixel red green or blue dot that is stu
4. Charge CMOS battery Check heat sink for damage or proper fan operation Check thermal contact between CPU and heat sink Replace thermal pad if needed Service Manual Repair Center Repair Center Symptom Call Center Suggestions Likely Causes Comments Notebook pauses or runs May be normal Windows behavior CPU module If notebook slows after sluggishly background processing can affect period of continuous response time activity check heat i sink see previous Certain operations such as virus symptom scanning or file browsers can affect performance Motherboard Press ctrl alt del to see if an application is not responding Restart notebook If hard disk has spun down to conserve power it can take several seconds to spin up you can hear this Use Control Panel to modify hard disk power settings Check for overheating see previous symptom If notebook s hard drive frequently runs as indicated by hard drive light on front of notebook while notebook appears to be paused or running slowly consider installing additional SDRAM Make sure hard drive has adequate free space Delete temporary and unneeded files Notebook still on but stops Press ctrl alt del and end any responding application not responding Reset notebook see page 1 17 Accessories Port replicator problems Check notebook s power supply Port replicator Port replicator is not i repairable and must be Che
5. F4640 60976 Service Manual Replaceable Parts 4 21 Part Description F4640 60986 F4640 60987 F4641 60905 F4641 60906 F4694 60901 F4695 60901 F4696 60901 F4808 60901 F4808 60902 F4809 60901 F5761 12001 F5761 12003 F5761 12006 F5761 60901 F5761 60902 Exchange Part Number F4640 69086 F4640 69087 F5761 69002 Description Case bottom assy w 1394 W2K XPPro Case bottom assy w 1394 XPHome Cover docking port hp Compaq Training set Series 02 B 128MB DDR266B 256MB DDR266B 512MB DDR266B Port Replicator Assy Simple Port Replicator hp Compaq Battery Li ion 44AHr 8 Cell Li ion CD Rec XP Home NA ENG CD Rec XP Home AUS EN CD Rec XP Home NA ENG Cover FDD 1F PCA motherboard KE w IEEE 1394 HP Pavilion ze4x00 HP Pavilion Hp nx9005 HP Pavilion Compaq ze5x00 ze4200 Evo N1010v nx9010 Compaq nx9008 Evo N1050v HP nx9000 Compaq Presario HP Pavilion Compaq Compaq Compaq 1100 ze4100 Presario Presario Presario 2500 2100 2100 F5771J F5761 60903 F5761 60904 F5761 60905 F5761 60906 F5761 60907 F5761 60910 F5761 60911 F5761 60912 F5761 60913 F5771 60901 F5771 60902 4 22 F5761 69003 F5761 69010 F5761 69011 F5761 69012 F5771 69001 F5771 69002 PCA motherboard KE w o IEEE 1394 Cover Keyboard 1F Pavilion PCA switchboard
6. Service Manual Troubleshooting and Diagnostics 3 27 3 The pointing devices are not active in BIOS Setup so you will need to use the keyboard to navigate e Press the LEFT and RIGHT arrow keys to move among menus e Press the UP and DOWN arrow keys to move among parameters in a menu e Press Fb or F6 to move through values for the current parameter or press enter to change a setting 4 After you select the options you want press F10 or use the Exit menu to exit BIOS Setup If the settings cause a conflict between devices during reboot the system prompts you to run BIOS Setup and marks the conflicting settings other models NOTE The listings in the following table are for the initial BIOS release and might differ somewhat for Table 3 7 BIOS Setup Menus and Parameters All notebook models Introduced with BIOS version KE0104 Fall 2002 Main Menu BIOS Revision System Time System Date Language Internal Hard Disk Extended Memory CPU Serial Number Serial Number PC ID Service ID UUID MAC Address Description Shows the current BIOS version Sets the time using 24 hour format Values set take effect immediately Sets the date using dd mm yy format except English which uses mm dd yy format Sets the language for BIOS Setup Sets the hard disk drive type and various parameters Shows the extended memory size For a Pentium processor with a serial number makes the serial number a
7. Back up files if possible then use Recovery CDs to reformat hard disk and reinstall factory software Check hard disk using Tools tab in disk s Properties sheet Check partitions using Control Panel Administrative Tools and Computer Management under Storage Use Recovery CDs to reformat hard disk and reinstall factory software Hard disk allocates approximately 20 MB to diagnostic software This space is unavailable for other uses and not included in hard disk capacity reported by Windows No response from floppy drive Check disk for proper insertion dirt or damage Clean with soft cloth or replace as needed If CD was created on CD RW drive try using HP certified media Read and write quality can vary for other media Restart notebook Make sure CD DVD drive is installed properly DVD may be double sided Movie may be paused Press Play button DVDs contain embedded regional codes that prevent them from playing outside region in which they are sold This error occurs when trying to play DVD intended for different region NOTE Most DVD drives allow region code to be changed only a limited number of times usually no more than four When this limit is reached last change is hard coded on DVD drive and is permanent Refer to DVD player software help for details Troubleshooting and Diagnostics Repair Center Comments Repair Center Likely Causes Floppy drive Make sure floppy drive
8. Check port settings in Device Manager Test ports with e Diagtools diagnostics For USB contact device vendor and HP Notebook Web site see page vii for latest USB drivers For USB if the device is powered by the USB port try the other port Check settings in Control Panel Open hardware Device Manager If modem is disabled try to enable If modem has a conflict try disabling another device Use analog telephone line 2 3 or 4 wires not PBX or digital line In a hotel ask for data line Try disabling error correction and data compression Test modem with e Diagtools diagnostics Troubleshooting and Diagnostics Repair Center Likely Causes SDRAM module Top case Speaker assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Motherboard Motherboard Repair Center Comments Check operation using headphones or external speakers switchboard PCA Make sure speaker assembly cable is connected Service Manual Symptom LAN network General problems Infrared General problems Wireless General problems One Touch button problems Buttons not working properly On screen display does not appear when button is pressed Service Manual Call Center Suggestions Check cables and connections Try connecting notebook to another network station if applicable If green light next to LAN port does not light LAN cable may not be connected to network
9. Figure 2 1 Disassembly Flow CD DVD drive Heat sink with fan Guide hard disk drive Floppy disk drive I R PCA Antenna PCAs CMOS battery Service Manual Removal and Replacement 2 3 Removing the Battery User Replaceable Required Equipment None Removal Procedure Slide the battery s release latch and then pull the battery out of its compartment Figure 2 2 Removing the Battery 2 4 Removal and Replacement Service Manual Removing an SDRAM Module User Replaceable The notebook has no system memory built into its motherboard but has 2 slots for SDRAM modules One slot contains an SDRAM module that was factory installed NOTE HP Pavilion ze5300 ze5200 ze4300 ze4200 and ze4100 HP nx9010 nx9005 and nx9000 Compaq Evo Notebook N1050v and N1010v and Compaq Presario 2500 2100 and 1100 notebooks use only DDR266 SDRAM modules Using the wrong type of module prevents the notebook from booting CAUTION Handle the SDRAM module only by its edges and provide proper grounding or you might damage the module through electrostatic discharge Required Equipment 1 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 On the bottom of the notebook loosen the captive screws holding the SDRAM door and then remove the door 3 Press outward on the latches at the sides of the SDRAM module to release it the SDRAM module pops up 4 Car
10. 4 3 2 3 Checksum BIOS ROM 4 3 2 4 Go to BIOS 4 3 3 1 Set Huge Segment 4 3 3 2 Initialize Multi Processor 4 3 3 3 Initialize OEM special code 4 3 3 4 Initialize PIC and DMA 4 3 4 1 Initialize Memory type 4 3 4 2 Initialize Memory size 4 3 4 3 Shadow Boot Block 4 3 4 4 System memory test 4 4 1 1 Initialize interrupt vectors 4 4 1 2 Initialize Run Time Clock 4 4 1 3 Initialize video 4 4 1 4 Initialize System Management Manager 4 4 2 1 Output one beep 4 4 2 2 Clear Huge Segment 4 4 2 3 Boot to Mini DOS 4 4 2 4 Boot to Full DOS 1 long Improper video configuration reprogram EEPROM or external ROM checksum failure 2 short Service Manual Troubleshooting and Diagnostics 3 23 The following table lists POST messages and explanations for reported problems If the system fails after you make changes in BIOS Setup reset the notebook enter BIOS Setup and install the defaults or correct the error Message 0200 Failure Fixed Disk 0210 Stuck key 0211 Keyboard error Table 3 5 POST Messages Description Fixed hard disk is not working or not configured properly Make sure the hard disk is installed properly Run BIOS Setup and make sure the hard disk type is correctly identified Stuck key on keyboard Keyboard is not working 0212 Keyboard Controller Failed 0213 Keyboard locked 0220 Monitor type does not match CMOS Run SETUP 0230 Shadow RAM Failed at offset nnnn 0231 System RAM Failed at offset
11. ABJ 2w 8120 8373 SPS CORD AC PWR 2 WIRE PRC 4 12 Replaceable Parts Service Manual Part Description 8120 8699 317432 001 317433 001 317434 001 317435 001 317436 001 317437 001 317438 001 317439 001 317440 001 317441 001 317442 001 317443 001 317443 002 317443 021 317443 031 317443 041 317443 051 317443 061 317443 071 317443 081 317443 091 317443 101 317443 111 317443 121 317443 131 317443 141 HP Pavilion ze4x00 HP Pavilion Hp nx9005 HP Pavilion Compaq ze5x00 ze4200 Evo N1010v nx9010 Compaq nx9008 Evo N1050v HP nx9000 Compaq Presario HP Pavilion Compaq Compaq Compaq 1100 ze4100 Exchange Presario Presario Presario User Part Number Description 2500 F5771J H5761H Repl Cord Pwr UK EPSR Yes For Hong Kong 2w SPS ENCLOSURE No BASE FF SPS ENCLOSURE No BASE DF 128MB DDR266B Yes 256MB DDR266B Yes 512MB DDR266B Yes Kit rubber foot and Yes Screw plug Thermal pad set No Panel IR 1F w o IR amp No w button Panel IR 1F w o IR amp No w o button Panel IR 1F w IR amp No w button Panel IR 1F w IR amp No w o button Keybd US ENGLISH Z o SPS KEYBOARD INTL SPS KEYBOARD EUR Z o Keybd UK E o Keybd GERMAN Z o Keybd FRENCH Z o Keybd ITALIAN Z o Keybd SPANISH Z o SPS KEYBOARD DEN z o SPS KEYBOARD NO Z o SPS KEYBOARD SWE Z o SPS KEYBOARD SWI Z o SPS KEYBOARD FC Z o SPS KEYBOARD PT Z
12. Symptom PCMCIA General problems AC adapter Does not power noteboo Motherboard Evidence of spilled liquid Bent or broken connectors or burnt component Motherboard cracked Miscellaneous Clock loses time Notebook gets abnormally hot 3 16 Call Center Suggestions Restart notebook Try card in another computer If card requires an IRQ make sure one is available In Device Manager refresh device list and check for conflicts Download current drivers from card manufacturer s Web site Make sure AC adapter has correct power rating Try another AC adapter if available Plug in AC adapter for 24 hours to charge CMOS battery Always set notebook on a flat surface so air can flow freely around and underneath it Make sure air vents are not blocked Games and other programs that drive CPU usage toward 100 can contribute Troubleshooting and Diagnostics Repair Center Likely Causes PCMCIA socket Motherboard AC adapter Motherboard CMOS battery Motherboard Heat sink Repair Center Comments Using a flashlight look for bent pins inside the PCMCIA socket For model XE4500 if only one slot is affected replace PCMCIA socket If both slots are affected replace motherboard AC adapter cannot be repaired and must be replaced Declared to be caused by customer abuse Declared to be caused by customer abuse Declared to be caused by customer abuse
13. e The CPU module is keyed for installation and can be inserted only one way e Carefully insert the CPU module into the motherboard and then swing the locking arm forward and down Make sure the clip on the right side of the CPU module socket secures the locking arm e Be sure to replace the thermal pad on the heat sink as described in the reassembly notes on page 2 41 Service Manual Removal and Replacement 2 47 Removing the RJ11 1394 Connector Module Authorized Service Providers Only NOTE The following RJ11 1394 connector module removal instructions apply only to HP Pavilion ze5x00 HP nx9010 and HP nx9008 and Compaq Presario 2500 models Required Equipment Small flat blade screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 Remove these additional assemblies e Hard disk drive page 2 9 e Keyboard cover page 2 13 e Keyboard page 2 16 e Switchboard PCA page 2 19 e Display assembly page 2 23 e Top case page 2 26 e Heat sink page 2 40 2 48 Removal and Replacement Service Manual 3 Remove the 4 screws that secure the hard disk drive guide to the bottom case NOTE The 4 screws that secure the hard disk drive guide are 2 different sizes The screw in the upper left corner is a M2 5x6 0mm screw The remaining 3 screws are M2 0x4 0mm screws Make sure these screws are installed in the correct locations when reinstalling the hard disk drive guide
14. ports LAN port select models only External keyboard mouse port Parallel port LPT1 use this port for a parallel printer or other parallel device External monitor port Product Information 21 22 23 24 PCMCIA card and CardBus slot and button 26 S Video port select models only Kensington lock cable slot security connector Modem port select models only IEEE 1394 port select models only Floppy drive select models only Service Manual 2T 28 29 30 Figure 1 6 Bottom View HP Pavilion ze5x00 HP nx9010 HP nx9008 and Compaq Presario 2500 Hard disk drive 31 Port replicator connect select models only Battery latch 32 Reset button Mini PCI door no user parts inside SDRAM door Service Manual Product Information 1 13 Operation This section gives an overview of the notebook s operation Turning the Notebook On and Off You can start and stop your notebook using its power button However at certain times you might want to use other methods to start or stop the notebook depending on power considerations types of active connections and start up time NOTE This manual describes the notebook in its original factory configuration with all settings at their default values Table 1 2 Activating Power Modes Power mode To enter this mode On Press the power button Power mode status light is on Standby mode Saves significant power Press the power button T
15. 2 20 PCA switchboard page 2 19 Drive floppy page 2 32 e Rubber screw plugs display page 2 12 CAUTION Always provide proper grounding when performing repairs Without proper grounding an electrostatic discharge can damage the notebook and its components NOTE Reassembly steps are the reverse of the removal steps Reassembly notes are included at the end of each section below bee Symbols like these are displayed throughout this chapter to show approximate full size screw outlines You can use these to verify the sizes of screws before you install them Installing a wrong size screw can damage the notebook The symbol at the left represents an M2 5x4 0mm T head screw Service Manual Removal and Replacement 2 1 Table 2 2 Required Equipment e D ard 1 Phillips screwdrivers preferably magnetized e Small flat blade screwdriver e 5mm nut driver Table 2 3 Recommended Screw Torque Values Screw Thread Size Torque cm kgf Torque in Ibf M2 5 other 2 2 2 6 M3 2 2 2 6 Standoff hex 2 2 2 6 2 2 Removal and Replacement Service Manual Disassembly Flowchart The following diagram shows the general path you will use when disassembling the notebook to access any particular component Battery AC adapter SDRAM module Mini PCI card hard disk drive Keyboard cover Speaker assembly Switchboard PCA If removing only Sade display assembly biek Display assembly Motherboard
16. 2 33 NOTE This section applies only to HP Pavilion ze5x00 HP nx9010 and HP nx9008 and Compaq Presario 2500 models Required Equipment e Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 Remove these additional assemblies Hard disk drive page 2 9 Keyboard cover page 2 13 Keyboard page 2 16 Switchboard PCA page 2 19 Display assembly page 2 23 Top case page 2 26 3 Remove the insulating tape that secures the floppy drive flex cable to the TouchPad bracket on the top case 4 Remove the four M2 5x6 0mm screws that secure the floppy drive and floppy drive bezel to the top case 5 Remove the floppy drive 6 Remove the M2 0x3 0mm screw that secures the floppy drive bezel to the floppy drive 7 Remove the floppy drive bezel 2 34 Removal and Replacement Service Manual Figure 2 23 Removing the Floppy Drive HP Pavilion ze5x00 HP nx9010 and HP nx9008 and Compaq Presario 2500 Models Reassembly Notes CAUTION Do not excessively bend or fold the floppy drive cable Excessive flexing can damage the floppy drive cable connections Service Manual Removal and Replacement 2 35 Removing the Infrared I R PCA Authorized Service Providers Only Required Equipment 1 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 Remove these additional assemblies
17. 2 8 GHz At least 256 MB SDRAM preinstalled 14 1 inch XGA 1024 x 768 active matrix TFT ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB UMA graphics memory 4x AGP graphics capability Windows XP Professional or Windows XP Home preinstalled On Standby Hibernate Off Mobile Intel Pentium 4 Processor M 1 8 2 0 2 2 and 2 4 GHz Intel Celeron 1 8 2 0 and 2 2 GHz AMD Athlon 1 47 1 53 1 8 and 2 0 GHz Up to 1 GB 1024 MB SDRAM using 512 MB modules At least 128 MB SDRAM preinstalled 15 0 inch XGA 1024 x 768 or SXGA 1400 x 1050 or 14 1 inch XGA 1024 x 768 active matrix TFT ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB UMA graphics memory 4x AGP graphics capability Windows XP Professional or Windows XP Home preinstalled On Standby Hibernate Off Product Information 1 5 HP nx9000 Processor AMD Athlon 1 8 or 2 0 GHz Memory Up to 1 GB 1024 MB SDRAM using 512 MB modules At least 256 MB SDRAM preinstalled Display 15 0 inch XGA 1024 x 768 or SXGA 1400 x 1050 active matrix TFT Video ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB UMA graphics memory 4x AGP graphics capability Operating System Windows XP Professional or Windows XP Home preinstalled Power States On Standby Hibernate Off Compaq Evo Notebook N1050v Processor Mobile Intel Pentium 4 Processor M 1 8 GHz Intel Celeron 1 6 GHz Memory Up to 1 GB 1024 MB SDRAM
18. 3 4 1 1 3 4 1 2 3 4 1 3 3 4 2 2 3 4 2 3 3 4 2 4 POST Description Initialize Multi Processor APIC Enable external and CPU caches Set up System Management Mode SMM area Display external L2 cache size Load custom defaults optional Display shadow area message Display possible high address for UMB recovery Display error messages Check for configuration errors Check for keyboard errors Set up hardware interrupt vectors Initialize Intelligent System Monitoring Initialize coprocessor if present Disable onboard Super I O ports and IRQs Late POST device initialization Detect and install external RS232 ports Configure non MCD IDE controllers Detect and install external parallel ports Initialize PC compatible PnP ISA devices Re initialize onboard I O ports Configure Motherboard Configurable Devices optional Initialize BIOS Data Area Enable Non Maskable Interrupts NMIs Initialize Extended BIOS Data Area Test and initialize PS 2 mouse Initialize floppy controller Determine number of ATA drives optional Initialize hard disk controllers Initialize local bus hard disk controllers Jump to UserPatch2 Build MPTABLE for multi processor boards Install CD ROM for boot Clear huge ES segment register Fix up Multi Processor table Check for SMART Drive optional Shadow option ROMs Set up Power Management Initialize security engine optional Enable hardware interrupts Determine number of ATA and SCSI drives Set time of day Check key lock In
19. ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB UMA graphics memory 4x AGP graphics capability Windows XP Professional or Windows XP Home preinstalled On Standby Hibernate Off Intel Pentium 4 Processor M 1 8 1 9 2 0 and 2 2 GHz Intel Pentium 4 D 2 53 GHz Intel Celeron 1 6 1 7 1 8 2 0 and 2 4 GHz AMD Athlon 1 46 1 53 1 67 and 1 8 GHz AMD Athlon XP M 1 87 2 0 GHz Up to 1 GB 1024 MB SDRAM using 512 MB modules At least 128 MB SDRAM preinstalled 15 0 inch XGA 1024 x 768 or SXGA 1400 x 1050 or 14 1 inch XGA 1024 x 768 active matrix TFT ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB UMA graphics memory 4x AGP graphics capability Windows XP Professional or Windows XP Home preinstalled On Standby Hibernate Off Intel Celeron 1 6 and 1 8 GHz Up to 512 MB SDRAM using 256 MB modules At least 256 MB SDRAM preinstalled 15 0 inch XGA 1024 x 768 or SXGA 1400 x 1050 or 14 1 inch XGA 1024 x 768 active matrix TFT ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB UMA graphics memory 4x AGP graphics capability Windows XP Professional or Windows XP Home preinstalled On Standby Hibernate Off Product Information 1 7 Features The following illustrations show the notebook s main external features For an exploded view of the notebook see page 4 2 Figure 1 1 Front View HP Pavilion ze4x00 HP nx9005 and nx9000 Compaq
20. Evo Notebook N1050v and N1010v and Compaq Presario 2100 and 1100 1 Notebook open close latch 7 Microphone option not available 2 One touch buttons 8 Infrared port select models only 3 Keyboard status lights 9 Wireless on off button and indicator light 4 Power button turns the notebook on and off select models only 5 Touch pad scroll pad Select buttons and plus I Battery on off button 11 CD ROM DVD or other drive 6 Main status lights left to right power mode 12 PS 2 keyboard or PS 2 mouse port hard disk activity and battery supports Y adapter 1 8 Product Information Service Manual 13 15 16 17 19 20 Figure 1 2 Back View HP Pavilion ze4x00 HP nx9005 and nx9000 AC adapter jack 21 Two universal Serial Bus USB ports 22 LAN port select models only 23 S Video port select models only 24 Parallel port LPT1 use this port for a parallel printer or other parallel device 25 Serial port COM1 use this port for a serial 26 mouse modem printer or other serial device External monitor port 27 Kensington lock slot security connector Modem port select models only PCMCIA card and CardBus slot and button IEEE 1394 port select models only Audio jacks left to right external microphone and audio out headphones Volume controls select models only Audio mute button and audio mute light select models only Floppy drive select models only NOTE C
21. F2072W EA MFG TW711A1234 Made in Taiwan Figure 2 35 Example of Serial Number Label Service Manual Removal and Replacement 2 59 Replacing the Left and Right Antennas If you need to remove or replace an antenna see the figure below CAUTION Handle the connector ends of the antennas carefully Failure to do so could degrade notebook performance Handle the antenna routing metal tabs in the bottom case carefully These tabs can be easily broken 1 Carefully remove both antennas from the old bottom case 2 Route both antenna cables through the new bottom case as shown below Make sure you leave enough room at the cable connector end to connect to the Mini PCI card Figure 2 36 Replacing the Antennas Replacing a PCMCIA Door If you need to remove or replace a PCMCIA door see the figure below Figure 2 37 Removing a PCMCIA Door 2 60 Removal and Replacement Service Manual Repairing the BIOS IC Authorized Service Providers Only The notebook s BIOS IC cannot be replaced separately If it is defective you must replace the motherboard In some cases however you might be able to reprogram a malfunctioning BIOS IC using either e DiagTools for Windows a BIOS floppy disk or a Crisis Recovery floppy disk If the notebook will boot sufficiently use e DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC If you cannot boot the notebook adequately use a Crisis Recovery floppy disk See belo
22. GHz AMD Athlon processor with 256 KB L2 cache and 1 45 V core low power processor with 133 MHz processor system bus HP Pavilion ze4100 1 7 1 8 or 2 0 GHz Mobile Intel Pentium 4 processor M with Intel Speed Step technology 512 KB L2 cache and 1 2 to 1 3 V core low power processor with 400 MHz processor system bus Or 1 6 1 7 or 1 8 GHz Mobile Intel Celeron processor with 256 KB L2 cache and 1 45 V core low power processor with 133 MHz processor system bus HP nx9010 2 4 2 53 or 2 66 GHz Intel Desktop Pentium 4 processor D with Intel Speed Step technology 512 KB L2 cache and 1 2 to 1 3 V core low power processor with 400 MHz processor system bus or 2 0 GHz Mobile Intel Celeron D processor with 256 KB L2 cache and 1 45 V core low power processor with 133 MHz processor system bus HP nx9008 2 6 and 2 8 GHz Mobile Intel Celeron D processor with 256 KB L2 cache and 1 45 V core low power processor with 133 MHz processor system bus HP nx9000 1 8 or 2 0 GHz AMD Athlon processor with 256 KB L2 cache and 1 45 V core low power processor with 133 MHz processor system bus Compaq Evo Notebook N1050v 1 8 GHz Mobile Intel Pentium 4 Processor M with Intel Speed Step technology 512 KBL2 cache and 1 2 to 1 3 V core low power processor with 400 MHz processor System bus or 1 6 GHz Intel Celeron processor with 256 KB L2 cache and 1 45 V core low power processor with 133 MHz processor system bus Compaq Evo Noteb
23. KEYBOARD EUR KEYBOARD EUR 317443 021 PO T beize FRENCH F4640 60913 317443 051 SPS KEYBOARD FC F4640 60914 317443 121 Keybd GERMAN F4640 60915 No 317443 041 SPS KEYBOARD GRK F4640 60916 No 317443 151 SPS KEYBOARD HE F4640 60917 No 317443 BB1 SPS KEYBOARD HUN F4640 60918 317443 211 SPS KEYBOARDACL KEYBOARD ICL 317443 DD1 E SPS KEYBOARD INTL F4640 60920 317443 002 Keybd ITALIAN F4640 60921 No 317443 061 Keybd JAPANESE F4640 60922 317443 291 SPS KEYBOARD KO KEYBOARD KO 317443 AD1 Po SPS KEYBOARDA KEYBOARD LA 317443 161 A l SPS KEYBOARD NO F4640 60923 317443 091 SPS KEYBOARD PRC F4640 60929 317443 AA1 SPS KEYBOARD PT F4640 60924 No 317443 131 SPS KEYBOARD RU F4640 60925 317443 251 SPSKEYBOARDSK KEYBOARD SK 317443 231 O MEER Service Manual Replaceable Parts 4 5 al al al a al a al al D o o o Oo Oo Oo HP Pavilion HP Pavilion ze5x00 ze4x00 Comaq Evo nx9010 HP Pavilion N1010v nx9008 Comapq ze4200 Evo N1050v nx9000 Compaq Presario HP Pavilion Exchange Compaq Compaq Compaq 1100 ze4100 Part Part Presario Presario Presario Description Number Number 2500 2100 2100 F5771J F5761H User Repl Keybd SPANISH F4640 60926 No 317443 071 SPS KEYBOARD SWE F4640 60927 No 317443 101 SPS KEYBOARD SWI F4640 60928 SET beren 7443 111 SPS KEYBOARD TK F4640 60930 317443 141 Keybd UK F4640 60931 317443 031 Keybd US ENGLISH F4640 6
24. Keyboard page 2 16 Switchboard PCA page 2 19 CD DVD page 2 20 Display page 2 23 Top case page 2 26 See page page 2 32 See page 2 3 Keyboard cover page 2 13 Speaker page 2 15 Keyboard page 2 16 Switchboard PCA page 2 19 CD DVD page 2 20 Display page 2 23 Top case page 2 26 See page 2 36 Keyboard cover page 2 13 Speaker page 2 15 Keyboard page 2 16 Switchboard PCA page 2 19 CD DVD page 2 20 Display page 2 23 Top case page 2 26 Floppy page 2 32 Heat sink page 2 40 Motherboard page 2 50 Bottom case page 2 59 See page 2 50 See page 2 3 Keyboard cover page 2 13 Keyboard page 2 16 CD DVD page 2 20 Display page 2 23 Top case page 2 26 Floppy page 2 32 Heat sink page 2 40 Motherboard page 2 50 See page 2 3 2 64 Removal and Replacement Additional Steps When replacing the HDD guide make sure you only replace the 2 right screws Do not replace the 2 left screws Press the tabs on both sides of the panel and then lift it from the bottom case Disconnect the front antenna PCA cables from the Mini PCI card page 2 7 Be careful not to bend the metal tabs on the bottom case when removing or replacing either of the 2 antenna PCAs Remove the 2 screws attaching the socket to the motherboard Unplug the PCMCIA socket from the motherboard Service Manual 3 Troubleshooting and Diagnostics This chapter includes troubleshooting
25. Motherboard Switchboard PCA Keyboard Motherboard Top case Motherboard Speaker assembly Motherboard Switchboard PCA Top case Motherboard Motherboard Motherboard IR PCA Motherboard Motherboard Motherboard Functional Structure Description Main processor MMO Primary system circuitry system BIOS First source of disk based startup code Second source of disk based startup cod Main processor numeric data processor L1 and L2 cache Primary system circuitry Video RAM XE4500 Changeable SDRAM 2 slots video RAM XE4100 Power storage AC adapter socket reset button lid switch power supply power control circuitry Power button AC to DC converter Graphics controller video RAM Display output backlight power converter for backlight Hard disk controller Hard disk mechanism O controller floppy connector Floppy drive mechanism Keyboard BIOS keyboard controller Power switch one touch buttons Key switches Keyboard circuitry keyboard controller keyboard BIOS Touch pad sensor Select buttons controller PS 2 output Audio controller audio decoder speaker amplifier microphone external audio jacks headphone amplifier audio off switch Speakers LED circuitry keyboard controller Keyboard LEDs Main status LEDs I O controller serial connector UO controller parallel connector UO controller Infrared transmitter receiver PS 2 connector keyboard controller Bus c
26. Off notebook is off or in Hibernation mode Hard disk drive activity On notebook is accessing the hard disk drive Battery status a L EH EH LI Green The AC adapter is connected and the battery is fully charged Amber The AC adapter is connected and the battery is charging Blinking The AC adapter is connected and the battery is missing or has a fault Off The AC adapter is not connected The keyboard status lights located above the keyboard indicate the states of the keyboard locks Table 1 4 Keyboard Status Lights A 1 sis Meaning WI Cape Lock Caps Lock is active LN El Num Lock Num Lock is active The Keypad Lock must also be on to use the embedded keypad CC EA Keypad Lock The embedded keypad is active Fn F8 Num Lock must also be on for the numeric keys otherwise cursor control is active as marked on an external keyboard Service Manual Product Information 1 15 Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key a shortcut key sequence for various system controls To use a hot key press and hold Fn press the appropriate second key then release both keys Table 1 5 Fn Hot Keys Hot Key Effect Fn F1 Decreases the display brightness Fn F2 Increases the display brightness Fn F5 Toggles among the built in display an external display and simultaneous display on both Fn F8 Toggles the built in keypad on and off Does not affect an external keyboard If Nu
27. Operating system cannot be located on drive A or drive C Enter BIOS Setup and see if the hard disk and drive A are properly identified Parity error found in the system bus BIOS attempts to locate the address and display it on the screen Parity is a method for checking errors in binary data A parity error indicates that data has been corrupted Parity error found in the UO bus BIOS attempts to locate the address and display it on the screen Displayed after any recoverable error message Press lt F1 gt to start the boot process or F2 to enter BIOS Setup and change the settings Press lt F3 gt to display the previous screen usually an initialization error of an Option ROM such as an add on card Write down and follow the information shown on the screen Optional message displayed during POST PS 2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks UMB indicating released segments of the BIOS that can be reclaimed by a virtual memory manager Video BIOS copied to shadow RAM Troubleshooting and Diagnostics 3 25 Sycard PCCtest 450 460 PC Card Optional The PCCtest 450 and 460 cards version 105 from Sycard Technology are the only recommended diagnostic tools that test the functionality of the PCMCIA slots using a PCMCIA card Each is a Type II PC card that works with test software to exercise PCMCIA functions For details see the Sycard Technology Web site http
28. Setup to modify these values if needed If the error persists check the system battery Connect the AC adapter for at least 24 hours replace the motherboard Timer test failed Replace the motherboard Real time clock failed the BIOS test Might require replacing the motherboard BIOS found the date or time to be out of range and then reset the real time clock You might need to use BIOS Setup to reset the legal date Previous POST did not complete successfully POST loads default values and offers to run BIOS Setup If the failure was caused by incorrect values that are not corrected the next boot will likely fail This error is cleared the next time the system is booted Memory size found by POST differed from that specified in CMOS Drive A is present but fails the BIOS POST diskette tests Make sure the drive is defined with the proper diskette type in BIOS Setup and that the drive is connected correctly Type of floppy drive A not correctly identified in BIOS Setup RAM cache failed and BIOS disabled the cache May require replacing the motherboard A disabled cache slows system performance considerably CPU socket number for Multi Processor error ServerBIOS2 test error Cannot write to EISA CMOS ServerBIOS2 test error Cannot write to extended Direct Memory Access DMA registers ServerBIOS2 test error Cannot generate software Non Maskable Interrupt NMI Service Manual Message 02F7 Fail Safe Timer NMI Failed device Address Conf
29. Y adapter PS 2 device Motherboard Reset notebook see page 1 17 Top case Check settings in Control Panel Motherboard Make sure touch pad is enabled in Mouse Properties By default touch pad is disabled if external PS 2 mouse is connected Use BIOS Setup to check settings Avoid touching touch pad while booting or resuming In Mouse Properties select Top case Synaptics PS 2 TouchPad driver Driver is installed from hp drivers TouchPad Motherboard Top case Motherboard Make sure C drive has adequate free SDRAM module space Delete temporary and unneeded files Use memory troubleshooter in Windows Help Not all third party memory cards have been tested for use with notebook Troubleshooting and Diagnostics 3 13 Symptom Notebook does not boot after adding SDRAM Audio No sound audible Sound does not record Serial Parallel USB General problems Modem General problems 3 14 Call Center Suggestions Use only DDR 266 SDRAM modules Increase sound volume Check whether sound is enabled mute button and software controls Check for sound resource conflicts in Device Manager Test audio with e Diagtools diagnostics Use an external microphone internal microphone normally not included Check software controls Test audio with e Diagtools diagnostics Check connections Restart notebook Use troubleshooters in Windows Help Check settings in Control Panel
30. and diagnostic information for testing the functionality of the notebook and for identifying faulty components e ARE support information e Troubleshooting information Checking for customer abuse page 3 4 Troubleshooting the problem page 3 5 Verifying the repair page 3 6 Suggestions for troubleshooting page 3 7 e Diagnostic tools e Diagtools diagnostic program page 3 18 Power on self test page 3 20 Sycard PCCtest 450 460 PC card page 3 26 Windows Management Instrumentation page 3 27 BIOS Setup utility page 3 27 Service Manual Troubleshooting and Diagnostics 3 1 Support by Authorized Service Providers In the U S support of notebook computers by Authorized Service Providers ASPs is a purchasable option Standard predefined models and standard special models do not include ASP support The sales force has the option of creating models with ASP support using the specials process The serial number label on the bottom of the notebook indicates the ASP support status for that model See the following table Table 3 1 ASP Support Options Serial Number Label ASP Support Status NoASP No reimbursement to ASP for parts or labor However the ASP is authorized to repair the notebook and reimbursement can be negotiated directly with the customer ASP Parts and labor will be reimbursed to the ASP In other countri
31. and then attach the new thermal pad e The CPU module is keyed for installation and can be inserted only one way e Carefully insert the CPU module into the motherboard and then turn the lock screw one half turn clockwise to secure the CPU module e Be sure to replace the thermal pad on the heat sink as described in the reassembly notes on page 2 41 Service Manual Removal and Replacement 2 45 NOTE This section applies only to HP Pavilion ze5x00 HP nx9010 and HPnx9008 and Compaq Presario 2500 models Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 Remove these additional assemblies Hard disk drive page 2 9 Keyboard cover page 2 13 Keyboard page 2 16 Switchboard PCA page 2 19 Display assembly page 2 23 Top case page 2 26 Heat sink page 2 40 2 46 Removal and Replacement Service Manual 3 Slide the front tip of the locking arm slightly to the right and then swing it up and back 4 Carefully lift the CPU module off of its socket on the motherboard Figure 2 29 Removing the CPU Module HP Pavilion ze5x00 HP nx9010 and HPnx9008 and Compaq Presario 2500 Models Reassembly Notes CAUTION Each time you install a new CPU module you must also replace the heat sink s thermal pad to maintain optimum heat transfer Use a sharp knife or scraper to carefully remove the old thermal pad from the heat sink and then attach the new thermal pad
32. cable connectors Lay the keyboard face down on the top case forward of its normal position and then reconnect 2 16 the keyboard cable Lift up on the keyboard at the switchboard PCA end and then pull it toward the display assembly to Slide the metal tabs on the bottom of the keyboard into their slots in the top case and then lower the keyboard into place Removal and Replacement Service Manual 12 Removing the Keyboard Figure 2 2 17 Removal and Replacement Service Manual NOTE This section applies only to HP Pavilion ze4x00 HP nx9005 and nx9000 Compaq Evo Notebook N1050v and N1010v and Compaq Presario 2100 and 1100 models Required Equipment 1 Phillips screwdriver Removal Procedure Unplug the AC adapter if present and then remove the battery 2 Remove the keyboard cover page 2 13 3 Disconnect both the 2 wire and 4 wire cables that connect the switchboard PCA to the top case and speaker assembly respectively 4 Remove the M2 5x4 0mm screw that secures the keyboard and then switchboard PCA to the top case page 2 16 5 Gently lift up on the keyboard carefully remove the switchboard PCA from the top case and then disconnect the underside motherboard cable Figure 2 13 Removing the Switchboard PCA HP Pavilion ze4x00 HP nx9005 and nx9000 Compaq Evo Notebook N1050v and N1010v and Compaq Presario 2100 and 1100 Models 2 18 Removal and Replacement Se
33. is installed and connected Motherboard correctly CD DVD drive HP warranty does not cover expense of correcting this situation Service Manual Symptom System Error Unable to read drive message No DVD or CD RW software on notebook All DVD play is erratic Keyboard Some or all keys do not work properly Embedded numeric keypad does not work PS 2 keyboard and mouse with Y adapter do not work Touch pad General problems Special touch pad features not working Select button does not work Memory Out of memory error Service Manual Repair Center Repair Center Call Center Suggestions Likely Causes Comments Make sure disk is clean undamaged CD DVD drive Make sure CD DVD drive and inserted correctly Clean with is installed properly soft cloth or replace as needed Motherboard Wait 5 to 10 seconds after closing tray before pressing Play Restart notebook If software was removed use the Recovery CDs to reinstall factory software Some DVDs include software called PC Friendly This software can cause errors or erratic play If needed uninstall PC Friendly and restart notebook Check settings in Control Panel Keyboard Try reinserting ribbon cable in connector on Motherboard motherboard Press Fn F8 to activate numeric KeyboarD keypad and Lock key to turn on number lock Motherboard Avoid touching touch pad while booting or resuming Check devices separately
34. nnnn 0232 Extended RAM Failed at offset nnnn 0250 System battery is dead Replace and run SETUP 0251 System CMOS checksum bad Default configuration used 0260 System timer error 0270 Real time clock error 0271 Check date and time settings 0280 Previous boot incomplete Default configuration used 0281 Memory Size found by POST differed from CMOS 02B0 Diskette drive A error 02B2 Incorrect Drive A type run SETUP 02D0 System cache error Cache disabled 02F0 CPU ID 02F4 EISA CMOS Not Writeable 02F5 DMA Test Failed 02F6 Software NMI Failed 3 24 Troubleshooting and Diagnostics Keyboard controller failed the test Might require replacing the motherboard contains the keyboard controller Unlock key switch Unlock the system to proceed Monitor type is not correctly identified in BIOS Setup Shadow RAM failed at offset nnnn of the 64k block at which the error was detected System RAM failed at offset nnnn of the 64k block at which the error was detected Extended memory is not working or not configured properly at offset nnnn Update to the latest BIOS version CMOS clock battery indicator shows that the CMOS battery is dead Connect the AC adapter for at least 24 hours and then run BIOS Setup to reconfigure the system System CMOS has been corrupted or modified incorrectly perhaps by an application that changes CMOS data In response the BIOS has installed the default Setup values Use BIOS
35. o SPS KEYBOARD TK Z o 2 o Service Manual Replaceable Parts 4 13 HP Pavilion ze4x00 HP Pavilion HP nx9005 HP Pavilion Compaq ze5x00 ze4200 Evo N1010v nx9010 Compaq nx9008 Evo N1050v HP nx9000 Compaq Presario HP Pavilion Part SOMPRA Sonea I Sone 1100 ze4100 Exchange Presario Presario Presario Description Part Number Description F5771J 317443 151 317443 161 317443 171 317443 181 317443 201 317443 211 317443 221 317443 231 317443 251 317443 281 317443 291 Keybd JAPANESE 317443 AA1 SPS KEYBOARD PRC 317443 AB1 SPS KEYBOARD TAI 317443 AD1 SPS KEYBOARD KO 317443 BB1 SPS KEYBOARD HE 317443 DD1 SPS KEYBOARD ICL Cord Pwr US ABA 2w 317444 002 SPS CORD AC PWR 2 WIRE INTL Cord Pwr Austr ABG 2w Cord Pwr UK EPSR For Hong Kong 2w SPS CORD AC PWR 2 WIRE IT SPS CORD AC PWR 2 WIRE SWE SPS CORD AC PWR 2 WIRE SWI Cord Pwr Japan ABJ 2w SPS CORD AC PWR 2 WIRE PRC SPS CORD AC PWR 2 WIRE TAI SPS CORD AC PWR 2 WIRE KO 317444 011 317444 031 317444 061 317444 101 317444 111 317444 291 317444 AA1 317444 AB1 317444 AD1 4 14 Replaceable Parts Service Manual HP Pavilion ze4x00 HP Pavilion Hp nx9005 HP Pavilion Compaq ze5x00 ze4200 Evo N1010v nx9010 Compaq nx9008 Evo N1050v HP nx9000 Compaq Presario HP Pavilion
36. press F2 to run e Diagtools 4 When the Configuration Description appears check the list of detected hardware 5 Run the basic test Press F2 to start the basic hardware test The results appear when the test is complete 6 If you intend to exit without running the advanced tests press F4 to view the Support Ticket Press F3 to exit e Diagtools 7 Optional run the advanced tests Press F2 to open the advanced test screen 8 Use the arrow keys and enter to select the test you want to run Tests are listed only for detected hardware 9 Press F2 to run the selected tests and add the results to the Support Ticket 3 18 Troubleshooting and Diagnostics Service Manual 10 After each run press F2 to return to the advanced test screen or press F4 to view the Support Ticket 11 Exit Press F3 and then any key to exit and reboot 12 Optional open the Support Ticket In Windows select Start gt All Programs or Programs gt Hewlett Packard gt Notebook gt HP e Diagtools gt e Diagtools for Windows 13 Select View to display the Support Ticket 14 To add information about your problem select Comments type the information and then select OK To save or print the Support Ticket select Save As or Print To e mail the Support Ticket to your support agent select e Mail The first time you make an e mail connection from this program select Change Settings in the Connect window and enter the settings recommended by your sup
37. the Top Case HP Pavilion ze4x00 HP nx9005 and nx9000 Compaq Evo Notebook N1050v and N1010v and Compaq Presario 2100 and 1100 Models Service Manual Removal and Replacement 2 27 NOTE This section applies only to HP Pavilion ze5x00 HP nx9010 and HP nx9008 and Compaq Presario 2500 models Required Equipment 1 Phillips screwdriver Removal Procedure 2 28 1 Unplug the AC adapter if present and then remove the battery 2 Remove these additional assemblies e Hard disk drive page 2 9 e Keyboard cover page 2 13 e Speaker assembly page 2 15 e Keyboard page 2 16 e Switchboard PCA page 2 19 e CD DVD drive page 2 20 e Display assembly page 2 23 Removal and Replacement Service Manual 3 Turn the notebook bottom side up with the front facing forward 4 Remove the following 16 screws e Six M2 5x7 0mm screws on the rear edge of the notebook e Two M2 5x6 0mm screws on each side of the docking connector e One M2 5x6 0mm screw behind the battery bay e Three M2 5x7 0mm screws around the middle fan vent e One M2 5x4 0mm screw in the battery bay e Three M2 5x7 0mm screws on the front edge of the notebook CAUTION The 16 screws removed in step 4 are 3 different lengths Be sure to note of the correct location of each screw as it is removed and install it in the correct location Failure to follow this caution can result in damage to the notebook Figure 2 19 Removing the Top Case S
38. then remove the door CAUTION Be careful when connecting and disconnecting the antenna cables from the Mini PCI card Damaged cables or connectors can degrade notebook performance 3 Disconnect the 2 antenna cables from the Mini PCI card 4 Press outward on the latches at the sides of the Mini PCI card to release it the Mini PCI card pops up 5 Carefully pull the Mini PCI card out of the connector Figure 2 5 Removing the Mini PCI Card HP Pavilion ze4x00 HP nx9005 and nx9000 Compaq Evo Notebook N1050v and N1010v and Compaq Presario 2100 and 1100 Models Service Manual Removal and Replacement 2 7 NOTE The Mini PCI Card door on HP Pavilion ze5x00 HP nx9010 and HP nx9008 and Compaq Presario 2500 models is located in the front center area of the notebook bottom as indicated in Figure 2 6 The procedure for removing the Mini PCI door and card is the same for all notebook models Figure 2 6 Removing the Mini PCI Card HP Pavilion ze5x00 HP nx9010 and nx9008 and Compaq Presario 2500 Models Reassembly Notes Carefully press the Mini PCI card into the connector at an angle of about 30 until it is fully inserted and then press down on both sides of the Mini PCI card until the latches snap closed 2 8 Removal and Replacement Service Manual Removing the Hard Disk Drive User Replaceable Required Equipment 1 Phillips screwdriver Removal Procedure NOTE If you are installing a new hard disk
39. 0 ze4400 ze4200 HP nx9000 Compaq Presario 2100 Compaq Evo N1010v Compaq Presario 1100 HP Pavilion ze4100 Product Information 1 23 Internal Design 1 24 The motherboard PCA is the central component of the notebook s design It plays a role in virtually all system functions The CPU module and most other subsystems connect to the motherboard The following figure shows the connections among the notebook s replaceable electronic modules Table 1 8 on page 1 25 lists the roles that these modules play in the notebook s functional subsystems Speaker assembly Switchboard Display Keyboard Top case PCA assembly SDRAM modules Motherboard PCA Mini PCI card Heatsink fan CPU module PCMCIA socket CD DVD drive Hard disk i i drive Main battery Floppy drive Key Direct plug in connection E Cable connection Figure 1 8 Replaceable Module Diagram Product Information Service Manual Bootup Processor Memory Power Display Hard disk Floppy drive Keyboard PS 2 TouchPad Audio Status Serial Parallel Infrared PS 2 port USB S Video Service Manual Table 1 8 CPU module Motherboard Hard disk drive Floppy drive CPU module Motherboard Motherboard SDRAM module Battery Motherboard Switchboard PCA AC adapter Motherboard SDRAM module Display assembly Motherboard Hard disk drive Motherboard Floppy drive
40. 0 60981 F4640 60980 F4640 60986 Replaceable Parts Exchange Part Number HP Pavilion ze5x00 nx9010 nx9008 Compaq Presario 2500 HP Pavilion ze4x00 Comaq Evo HP Pavilion N1010v ze4200 nx9000 Comapq Evo N1050v Compaq Presario Compaq 1100 Presario 2100 Compaq Presario 2100 F5771J HP Pavilion ze4100 F5761H Service Manual User Repl No No No No No No No No No No No No No No No No No No No No No No No No 18 18 18 HP Pavilion HP Pavilion ze5x00 ze4x00 Comaq Evo nx9010 HP Pavilion N1010v nx9008 Comapq ze4200 Evo N1050v nx9000 Compaq Presario HP Pavilion Exchange Compaq Compaq Compaq 1100 ze4100 Part Part Presario Presario Presario Description Number Number 2500 F5771J F5761H Case bottom assy FF F4640 60987 IT SPS ENCLOSURE 317433 001 BASE DF SPS ENCLOSURE 317432 001 BASE FF User Repl Cover docking port F4640 60966 Yes 319435 001 Cover modem port F4640 60960 Yes 319434 001 Cover mem or Mini F4640 60901 Yes PCI 1F w labels 319433 001 SPS COVER 319489 001 Yes MEM MINI PC 3F Tray HDD 1F F4640 60903 Yes 319417 001 SPS DRV HD 60 G 319415 001 Yes 4200rpm SPS DRV HD 60 G 319416 001 Yes 5400 rpm SPS DRV HD 80 G 320692 001 Yes 4200 rpm HDD 40 GB 95mm 0950 4320 Yes IBM ATA100 FDB 319414 001 HDD 40 GB 95mm 0950 4288 Yes Toshiba ATA100 HDD 30 GB 95mm 0950 4168 Hit
41. 0 Compaq Presario HP Pavilion Part Compaq Compaq Compaq 1100 ze4100 Exchange Presario Presario Presario Description Part Number Description F5771J H5761H 0950 4162 F2072 69115 HDD 300GB 95mm IBM diablo ATA100 0950 4168 F3257 69106 HDD 30GB 95mm Hitachi ATA100 0950 4176 F3257 69103 HDD 30GB 95mm Toshiba ATA100 0950 4193 F3257 69105 HDD 20GB 95mm Hitachi ATA100 0950 4287 F3476 69002 HDD 20GB 95mm TOSH ATA100 FDB 0950 4288 F3378 69102 HDD 40GB 95mm Toshiba ATA100 HDD 20GB 95mm 0950 4318 F3257 69501 IBM ATA100 FDB 0950 4319 F3414 69500 HDD 300GB 95mm IBM ATA100 FDB Cascade 0950 4320 F3428 69500 HDD 400GB 95mm IBM ATA100 FDB 0950 4360 F3414 69501 HDD 30GB 95mm TITAN Toshiba ATA100 TITAN 1822 0780 aa SPS PROC P4 16 GHz 1822 0781 F3398 69201 CPU P4 17 GHz Northwood uFCPGA 1822 0819 F5535 69202 CPU P4 18 GHz Northwood uFCPGA 1822 0913 F5535 69205 CPU P4 20 GHz Northwood uFCPGA 1822 0989 F5765 69203 CPU Cel M 16 GHz Northwood uFCPGA 1822 0990 F5765 69204 CPU Cel M 17 GHz Northwood uFCPGA 1822 1024 F5765 69202 CPU Cel M 15 GHz Northwood uFCPGA 1822 1037 F5765 69206 CPU Cel M 18 GHz Northwood uFCPGA 1822 1060 F5765 69201 CPU P4 19 GHz Northwood uFCPGA 7121 7525 NINE Overlay serial label 8120 6312 Cord Pwr Austr ABG 2w 8120 6313 Cord Pwr US ABA 2w 8120 6314 Cord Pwr Europe ABB 2w 8120 6316 Cord Pwr Japan
42. 0932 Sec 001 a top 1F FF F4640 60942 gray silver SPS CASE TOP 319477 001 3F CPQ FF SPS CASE TOP 319478 001 3F PAV FF SPS CASE TOP 3F 322998 001 CPQ DF SPS CASE TOP 3F 322999 001 PAV DF SPS COVER 319479 001 KEYBOARD W SPEAKERS CPQ SPS COVER 323099 001 KEYBOARD W SPEAKERS PAV FDD Assy w cable 1F F4640 60945 319448 001 SPS DRV DSKT 320691 001 144 MB 3F SPS COVER DSKT 319511 001 DRV BLANK Cover FDD 1F F5761 60901 319432 001 4 6 Replaceable Parts Service Manual HP Pavilion HP Pavilion ze5x00 ze4x00 Comaq Evo nx9010 HP Pavilion N1010v nx9008 Comapq ze4200 Evo N1050v nx9000 Compaq Presario HP Pavilion Exchange Compaq Compaq Compaq 1100 ze4100 Part Part Presario Presario Presario User Description Number Number 2500 2100 2100 F5771J F5761H Repl 8 Heat sink 1F w fan F4640 60947 No 319456 001 8 SPS HEATSINK 3F 319492 001 No W 2 FANS Thermal pad set F4640 60984 EC 317438 001 9 Kit door PCMCIA 1F F4640 60965 No Upper Door w Spring 319431 001 Lower Door w Spring SPS PROC DT P4 319482 001 No 22 GHz SPS PROC 24 GHz 323222 001 P No 400 MHz FSB SPS PROC 24 GHz 323223 001 e No 533 MHz FSB CPU P4 20 GHz 1822 0913 F5535 69205 e d No Northwood uFCPGA 319460 001 CPU P4 19 GHz 1822 1060 F5765 69201 B No Northwood uFCPGA 319459 001 CPU P4 18 GHz 1822 0819 F5535 69202 d e No Northwood uFCPGA 319458 001 SPS PROC DT P4 319480 001 e No 18 GHz CPU P4 17 GHz 1822 0781 F3398 6920
43. 1 B No Northwood UfcPGA SPS PROC P4 16 GHz 1822 0780 d No 319457 001 10 SPS PROC C 20 GHz 319466 001 B No 10 CPU Cel M 18 GHz 1822 1037 F5765 69206 Northwood uFCPGA 319465 001 10 CPU Cel M 17 GHz 1822 0990 F5765 69204 Northwood uFCPGA 319464 001 10 CPU Cel M 16 GHz 1822 0989 F5765 69203 Northwood uFCPGA 319463 001 10 CPU Cel M 15 GHz 1822 1024 F5765 69202 Northwood UfcPGA 10 SPS PROC ATH 319849 001 XP2000 167 GHz 45W Service Manual Replaceable Parts 4 7 10 10 11 11 Description SPS PROC ATH XP1800 153 GHz 45W SPS PROC ATH XP1700 146 GHz 45W PCA motherboard KE w IEEE 1394 Socket PCMICIA 1F Guide HDD 1F PCA motherboard KE w o IEEE 1394 Socket PCMICIA 1F Guide HDD 1F SPS BD SYSTEM DF SPS BD SYSTEM FF SPS BD SYSTEM DF SPS BD SYSTEM FF SPS BD SYSTEM DF SPS BD SYSTEM FF CD ROM Assy 24x DVD Assy 8x CD RW DVD Combo Assy SPS DVD RW SPS DRV CD RW Antennas Wireless R amp L 1F Antennas Wireless R amp L 1F Case bottom assy FF XPHome Case bottom assy FF W2K XPPro Case bottom assy FF W2K XPPro 4 8 Part Number 319848 001 319850 001 F5761 60902 F4640 60967 F4640 60944 319455 001 F5761 60903 F4640 60967 F4640 60944 319455 001 319613 001 F4640 60934 319420 001 F4640 60936 319421 001 F4640 60937 319422 001 319423 001 319419 001 F4640 60976 319467 001 F4640 60976 319467 001 F464
44. 100 Compaq Evo N1010v Compaq Presario HP Pavilion 1100 ze4100 F5771J Service Manual HP Pavilion ze4x00 HP Pavilion Hp nx9005 HP Pavilion Compaq ze5x00 ze4200 Evo N1010v nx9010 Compaq nx9008 Evo N1050v HP nx9000 Compaq Presario HP Pavilion Part compaq GAK A EEK 1100 ze4100 Exchange Presario Presario Presario Description Part Number Description 2500 2100 2100 F5771J F4640 60936 DVD Assy 8x F4640 60937 F4640 69037 CD RW DVD Combo ASSY F4640 60942 Case top 1F gray silver F4640 60944 Guide HDD 1F F4640 60945 FDD Assy w cable 1F F4640 60947 Heat sink 1F w fan Panel IR 1F w o IR amp w button Panel IR 1F w o IR amp w o button F4640 60948 F4640 60949 F4640 60950 Panel IR 1F w IR amp w button Panel IR 1F wIR amp w o button Cover modem port F4640 60951 F4640 60960 F4640 60964 PCA IR 1F w o IR F4640 60965 Kit door PCMCIA F4640 60966 Cover docking port F4640 60967 Socket PCMCIA 1F Kit rubber foot and Screw plug F4640 60969 F4640 60970 Kit display screw cover F4640 60974 Kit cable 1F F4640 60975 Kit screw Antennas Wireless R amp L 1F Card Mini PCI 80211B worldwide F4640 60977 Card Mini PCI 80211B France F4640 60980 F4640 69080 Case bottom assy W2K XPPro F4640 60981 F4640 69081 Case bottom assy XPHome F4640 60984 ESE Thermal pad set
45. 319458 001 319459 001 319460 001 319461 001 319462 001 HP Pavilion ze4x00 HP Pavilion Hp nx9005 HP Pavilion Compaq ze5x00 ze4200 Evo N1010v nx9010 Compaq nx9008 Evo N1050v HP nx9000 Compaq Presario HP Pavilion Compaq Compaq Compaq 1100 ze4100 Presario Presario Presario Exchange Part Number Description F5771J Cover FDD 1F Cover mem or Mini PCI 1F w labels Cover modem port Cover docking port Display 141 inch XGA Pavilion KE Display 150 inch XGA Pavilion KE Display 150 inch SXGA Pavilion KE SPS DSPLY PANEL 150 inch SXGA CPQ SPS DSPLY PANEL 150 inch XGA CPQ SPS DSPLY PANEL 141 inch XGA CPQ SPS BD INVERTER Kit display screw cover Speaker assy F FDD Assy w cable 1F SPS BD SYSTEM DF SPS BD SYSTEM FF PCA IR 1F w IR PCA IR 1F w o IR Socket PCMCIA 1F Heat sink 1F w fan SPS PROC P4 16 GHz CPU P4 18 GHz Northwood uFCPGA CPU P4 19 GHz Northwood uFCPGA CPU P4 20 GHz Northwood uFCPGA SPS PROC P4 22 GHz SPS PROC P4 24 GHz Service Manual Replaceable Parts 4 17 HP Pavilion ze5x00 nx9010 nx9008 Part Compaq Exchange Presario Description Part Number Description 319463 001 CPU Cel M 16 GHz Northwood uFCPGA 319464 001 CPU Cel M 17 GHz Northwood uFCPGA 319465 001 CPU Cel M 18 GHz Northwood uFCPGA 319466 001 SPS PROC C 20 GHz 319467 001 Antennas Wireless R amp L 1F 319468 002 Card Mini PCI 80211B wor
46. 8 Figure 2 7 Removing the Hard Disk Drive ars ea 2 9 Figure 2 8 Removing the Hard Disk Drive Tan 2 10 Figure 2 9 Removing the Keyboard Cover 2 14 Figure 2 10 Disconnecting the Speaker Cable sa 2 14 Figure 2 11 Removing the Speaker Assembly ie 2 15 Figure 2 12 Removing the Keyboard eere eene 2 17 Figure 2 13 Removing the Switchboard PCA rr 2 18 Figure 2 14 Removing the Switchboard PCA eene enne nennen nre nennen 2 19 Figure 2 15 Removing the CD DVD Drive 2 21 Figure 2 16 Removing the CD DVD Drive rrua 2 22 Figure 2 17 Removing the Display Assembly rrua 2 24 Figure 2 18 Removing the Top C386 etre Re A avia i Redi c teda 2 27 Figure 2 19 Removing the Top Case Screws rra 2 29 Figure 2 20 Removing the Top Case Screws rr 2 30 Fig re 2 21 Removi g the Top EE 2 31 Figure 2 22 Removing the Floppy Drive 2 33 Figure 2 23 Removing the Floppy Drive rra 2 35 Figure 2 24 Removing the UR PCA rz a o 2 37 Figure 2 25 Removing the Audio PCA non cono nn none nn cnn none nn nan aiian 2 39 Figure 2 26 Removing the Heat Sink With EGO rra 2 41 Figure 2 27 Removing the Heat Sink with Fan rr 2 43 Figure 2 28 Removing tlie CRU Module m ar OG RR E DI EROR aaa 2 45 Figure 2 29 Removing the CPU Module 2 47 Figure 2 30 Removing the RJ11 1394 Connector Module 2 49 Figure 2 31 Removing the Motherboard ie 2 51 Figure 2 32
47. 9 4 Replaceable Parts This chapter contains an exploded view of the notebook and the following lists of parts e Notebook replaceable parts page 4 3 e Accessory replacement parts page 4 11 e Part number reference page 4 12 Service Manual Replaceable Parts 4 1 Figure 4 1 Exploded View HP Pavilion ze4x00 HP nx9005 and nx9000 and Compaq Presario 2100 4 2 Replaceable Parts Service Manual Figure 4 2 Exploded View HP Pavilion ze5x00 HP nx9010 and nx9008 and Compaq Presario 2500 4 3 Replaceable Parts Service Manual N N N N N N N N N N N N N wo S Table 4 1 Replaceable Parts HP Pavilion HP Pavilion ze5x00 ze4x00 Comaq Evo nx9010 HP Pavilion N1010v nx9008 Comapq ze4200 Evo N1050v nx9000 Compaq Presario HP Pavilion Exchange Compaq Compaq Compaq 1100 ze4100 Part Part Presario Presario Presario User Description Number Number 2500 2100 F5761 60904 No 319428 001 F5771 60904 No 319430 001 Cover Keyboard 1F Pavilion Cover Keyboard 1F Compaq SPS COVER 319479 001 No KEYBOARD W SPEAKERS CPQ SPS COVER 323099 001 No KEYBOARD W SPEAKERS PAV Display 150 inch F5761 60912 F5761 69012 No SXGA Pavilion KE Display 150 inch XGA F5761 60911 F5761 69011 No Pavilion KE 319437 001 Display 141 inch XGA F5761 60910 F5761 69010 No Pavilion KE 319436 001 Display 150 inch F5771 60903 F5771 69003 No SXGA Compaq Display 150 i
48. BD SYSTEM FF 319848 001 SPS PROC ATH XP1800 153 GHz 45W 319849 001 SPS PROC ATH XP2000 167 GHz 45W 319850 001 SPS PROC ATH XP1700 146 GHz 45W 320691 001 SPS DRV DSKT 144 MB 3F 320692 001 SPS DRV HD 80 G 4200 rpm 322998 001 SPS CASE TOP 3F CPQ DF 322998 001 SPS CASE TOP 3F PAV DF 323099 001 SPS COVER KEYBOARD W SPEAKERS PAV 323222 001 SPS PROC 24 GHz 400 MHz FSB 323223 001 SPS PROC 24 GHz 533 MHz FSB F4600 60901 AC Adapter Ultraslim Delta 75W s PFC F4640 60901 Cover mem or Mini PCI 1F w labels Service Manual HP Pavilion ze4x00 HP nx9005 Compaq Evo N1050v Compaq Presario 2100 HP Pavilion ze4200 Compaq Evo N1010v HP nx9000 Compaq Presario 1100 F5771J Compaq Presario 2100 Replaceable Parts HP Pavilion ze4100 4 19 Part Description F4640 60903 F4640 60908 F4640 60909 F4640 60910 F4640 6091 1 F4640 60912 F4640 60913 F4640 60914 F4640 60915 F4640 60916 F4640 60917 F4640 60918 F4640 60920 F4640 60921 F4640 60922 F4640 60923 F4640 60924 F4640 60925 F4640 60926 F4640 60927 F4640 60928 F4640 60929 F4640 60930 F4640 60931 F4640 60932 F4640 60933 F4640 60934 4 20 HP Pavilion ze5x00 nx9010 nx9008 Compaq Exchange Presario Part Number Description 2500 PCA switchboard w cable 1F Replaceable Parts HP Pavilion ze4x00 HP nx9005 Compaq Evo N1050v Compaq Presario 2100 HP Pavilion ze4200 HP nx9000 Compaq Presario 2
49. Case 2 59 Repairing the BIOS IC ee usce ione eee nee ie e eie eH garene 2 61 Removing Other Components eene eren ener ener 2 63 Troubleshooting and Diagnostics 1 eeeeeee eee e esee eren ee eene eene sense se snsseesssseeessees 3 L Support by Authorized Service Providers 3 2 Troubleshooting cae E rt oe o ee ae a e T Ia Wao 3 3 Di gno stc TOools z a A Des iE ee RR o ate rk 3 18 Replaceable We eee rie ree Al Reference Information E IL Password Removal BRA ri o IR RETI es a TRU Ie ENTER D NS 5 2 Hewlett Packard Display Quality Statement 5 3 Service Notes and Obsolete Parts coccion ion estetica tete tee Earra 5 5 Service Manual iii Figures Figure J Front View onere ER A cea ein eaten Ep PER RUE Era 1 8 Fipure 1 2 Backs Vi Wi glia lol EEN Eet 1 9 Figure 1 3 Bottom View es Eun Re e EE Er EES 1 10 Figure 1 4 Front View hall ina asilo nia a he oliena E Ret 1 11 Figure TES Back VW ART Ren fuse RI Aw ce SS 1 12 Figure 1 6 Bottom View oce Dh eerte i PD dee eio to Pe pt e Pee 1 13 Figure 1 7 Resetting the Notebook rrura 1 17 Figure 1 8 Replaceable Module Diagram sese eene ennemi enne nnns 1 24 Figure 2 1 Disassembly Fl Mito obtenu hire da beata aat deni 2 3 Figure 2 2 Removing the Battety sette tia asas 2 4 Figure 2 3 Removing an SDRAM Module 2 5 Figure 2 4 Removing an SDRAM Module 2 6 Figure 2 5 Removing the Mini PCI Card 2 7 Figure 2 6 Removing the Miti PCT Card a eem etos Anania 2
50. D acceleration External monitors up to 1600 x 1200 resolution 16M colors and at least 85 Hz refresh rate only 60 Hz at 1400 x 1050 Refresh rate and clarity may vary depending on monitor resolution and color depth ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB DDR graphics memory 4x AGP graphics capability Dual display capability depends on operating system support Power Rechargeable lithium ion 14 8 Vdc or nickel metal hydride 9 6 Vdc battery with LED charge level gauge Battery life up to 3 Li ion or 2 NIMH hours typical varies with model usage and power settings Fast battery recharge 2 hours when system is off 3 hours when system is on Low battery warning Suspend resume capability Universal AC adapter 100 240 Vac 50 60 Hz input 19 Vdc output or 75 W Mass Storage 20 to 60 GB removable hard drive with Ultra DMA 100 interface 1 44 MB floppy drive certain models 24x CD ROM 8x DVD CD RW or CD RW DVD drive or higher At least 128 MB SDRAM preinstalled HP Pavilion ze5x00 ze4x00 Compaq Evo N1050v Compaq Presario 2500 and Compaq Presario 2100 2 slots for PC2100 DDR 266 SDRAM modules Up to 1 GB 1024 MB SDRAM using 512 MB modules Compaq Evo N1010v and Presario 1100 2 slots for PC2100 DDR 266 SDRAM modules Up to 512 MB SDRAM using 256 MB modules 1 20 Product Information Service Manual Audio System Stereo sound via 2 built in speakers 3D enhanced a
51. HP Compaq 29 SPS BD AUDIO 319504 001 No CONTROL 3F 4 10 Replaceable Parts Service Manual Description 128MB DDR266B 256MB DDR266B 512MB DDR266B AC Adapter Ultraslim Delta 75W s PFC Battery Li ion 44AHr 8 Cell Li ion Card Mini PCI 80211B France Card Mini PCI 80211B worldwide Cord Pwr Austr ABG 2w Cord Pwr Europe ABB 2w Cord Pwr Japan ABJ 2w Cord Pwr UK EPSR For Hong Kong 2w Cord Pwr US ABA 2w Port Replicator Assy Simple Port Replicator HP Compaq Part Number F4694 60901 317434 001 F4695 60901 317435 001 F4696 60901 317436 001 F4600 60901 F4809 60901 319411 001 F4640 60978 319468 051 F4640 60977 319468 002 8120 6312 317444 011 8120 6314 8120 6316 317444 291 8120 8699 317444 031 8120 6313 317444 001 F4808 60901 317448 001 F4808 60902 Service Manual Table 4 2 Accessory Replaceable Parts Exchange Part Number HP Pavilion ze5x00 nx9010 nx9008 Compaq Presario 2500 HP Pavilion ze4x00 nx9005 Compaq Evo N1050v Compaq Presario 2100 HP Pavilion ze4200 nx9000 Compaq Presario 2100 Compaq Evo N1010v Compaq Presario 1100 F5771J Replaceable Parts HP Pavilion ze4100 H5761H 4 11 User Repl Table 4 3 Part Number Reference HP Pavilion ze4x00 HP Pavilion up nx9005 HP Pavilion Compaq ze5x00 ze4200 Evo N1010v nx9010 Compaq nx9008 Evo N1050v HP nx900
52. Hard disk drive page 2 9 Keyboard cover page 2 13 Keyboard page 2 16 Switchboard PCA page 2 19 Display assembly page 2 23 Top case page 2 26 2 36 Removal and Replacement Service Manual 3 Disconnect the I R PCA cable from the motherboard 4 Remove the two M2 5x4 0mm screws that secure the I R PCA to the bottom case 5 Remove the I R PCA Figure 2 24 Removing the I R PCA Reassembly Note CAUTION Use care when handling the I R PCA cable Damaging the cable can degrade notebook performance Make sure you route the I R PCA cable between the left screw hole and the bottom case Service Manual Removal and Replacement 2 37 Removing the Audio PCA Authorized Service Providers Only NOTE The following audio PCA removal instructions apply only to HP Pavilion ze5300 and ze5200 HP nx9010 and Compaq Presario 2500 models Required Equipment 1 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 Remove these additional assemblies e Hard disk drive page 2 9 e Keyboard cover page 2 13 e Keyboard page 2 16 e Switchboard PCA page 2 19 e Display assembly page 2 23 e Top case page 2 26 3 Disconnect the audio PCA cable from the motherboard 4 Remove the audio PCA cable from the clip on the bottom case 2 38 Removal and Replacement Service Manual 5 Remove the two M2 0x3 0mm flathead screws that secure the audio PCA shield to th
53. IOS floppy disk download the package from the Partnership Web site see page vii under Product Support Information in the Service and Support Library Follow the instructions for creating the BIOS floppy disk CAUTION Make sure to use the correct BIOS floppy disk for the notebook model you are repairing The program does not verify the notebook model so you could accidentally install the wrong BIOS 1 Insert the BIOS floppy disk in the floppy disk drive 2 Turn on the notebook and allow it to boot from the BIOS floppy disk If the notebook does not turn on at all do the following to boot from the BIOS floppy disk a Unplug the AC adapter b Press and hold Fn B c Plug in the AC adapter d Release Fn B NOTE If the notebook will not boot from the BIOS floppy disk try plugging the boot block jumper into the notebook s parallel port See the wiring diagram below 3 The display goes blank for a minute or more while the BIOS is reprogrammed NOTE If you plugged in a boot block jumper unplug it before the notebook automatically reboots 4 After the BIOS reprograms itself check the BIOS version to make sure it is the latest version If necessary download the latest BIOS version and reprogram the BIOS IC SH hs 25 Figure 2 38 Boot Block Jumper 2 62 Removal and Replacement Service Manual Removing Other Components Authorized Service Providers Only Required Equipment e Oand 1 Phill
54. O invent HP Pavilion ze5600 Notebook PC HP Pavilion ze5500 Notebook PC HP Pavilion ze5400 Notebook PC HP Pavilion ze5300 Notebook PC HP Pavilion ze5200 Notebook PC HP Pavilion ze4600 Notebook PC HP Pavilion ze4500 Notebook PC HP Pavilion ze4400 Notebook PC HP Pavilion ze4300 Notebook PC HP Pavilion ze4200 Notebook PC HP Pavilion ze4100 Notebook PC HP nx9010 Notebook PC HP nx9008 Notebook PC HP nx9005 Notebook PC HP nx9000 Notebook PC Compaq Evo Notebook N1050v Series Compaq Evo Notebook N1010v Series Compaq Presario 2500 Series Mobile PC Compaq Presario 2100 Series Mobile PC Compaq Presario 1100 Series Mobile PC Technology Code KE Service Manual Thank you for purchasing this Factory Service Manual CD DVD from servicemanuals4u com Please check out our eBay auctions for more great deals on Factory Service Manuals servicemanuals4u O Copyright 2003 2004 Hewlett Packard Development Company L P Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel Celeron and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shal
55. Removing the Hard Disk Drive Guide ie 2 53 Figure 2 33 Disconnecting the Motherboard Cables ii 2 54 Figure 2 34 Removing the Motherboard iii 2 56 Figure 2 35 Example of Serial Number Label 2 59 Figure 2 36 Replacing the Antennas rss 2 60 Figure 2 37 Removing a PCMCIA Door rs 2 60 Figure 2 38 Boot Block T mpet ae one I erobert eee OD etu ska tate de E CH De as 2 62 Figure 3 1 Basic Troubleshooting Steps 3 3 Figure 4 Exploded ATALA 4 2 Figure 4 2 Exploded View enean e eee d hee ih eei ec t E 4 3 Service Manual Tables Table 1 1 Product Comparisons agarrar ette etarra 1 1 Table 1 2 Activating Power Modes sr 1 14 Table 1 3 Main Status Lights front of notebook rru 1 15 Table 1 4 Keyboard Status Lights 1 15 Table eS En HOUKeyS uir A A ree Pi pe e ere ee 1 16 Table 1 6 Specifications eie eed etre eee de e ete doves 1 18 Table 127 ACCESS N ae SL n Sat tis 1 22 Table 1 8 Functional Structure Description rru 1 25 Table 2 1 Removal Cross Refetence 2e bop Dae a oa a a alot idis ee 2 1 Table 2 2 Required Equipment cts aa ESI A e e TN RM ee 2 2 Table 2 3 Recommended Screw Torque Values eene 2 2 Table 2 4 Replacing Small EA gorrarena ede LR E oe Re Re Fs 2 12 Table 2 5 Removing Components a T a aa aa e a a ae a a ie 2 63 Table 3 1 ASP SUpport Cong regana araupe 3 2 Table 3 2 Scope of Diagnostic Tools cnm eem et
56. Unplug the AC adapter if present and then remove the battery 2 Remove the keyboard cover page 2 13 3 Remove the two M2 5x6 0mm retaining screws from the notebook rear panel 4 Remove the M2 5x4 0mm screws from the left and right antenna PCAs Relocate the antenna PCAs away from the display assembly hinges Nn Disconnect the display assembly cable from the motherboard 6 Remove the six M2 5x6 0mm retaining screws that secure the display assembly to the top case Note that there is a grounding strap at the left hinge 7 Lift the display assembly off of the notebook Service Manual Removal and Replacement 2 23 Figure 2 17 Removing the Display Assembly 2 24 Removal and Replacement Service Manual Reassembly Notes NOTE After replacing the display assembly or motherboard you must use the Service Utilities floppy disk to reprogram the EEPROM on the motherboard for the new display 1 Download the notebook series service package from the Partnership Web site see page vii and then create a Service Utilities floppy disk as described in the package s Readme file 2 Plug in an AC adapter 3 Insert the Service Utilities floppy disk in the floppy drive If the unit has no internal floppy drive connect a USB floppy drive 4 Turnon the notebook 5 When you see the HP logo press esc to display the boot menu then boot from the floppy drive 6 Select the option to update the display LCD identificati
57. Up to 1 GB 1024 MB SDRAM using 512 MB modules At least 128 MB SDRAM preinstalled 15 0 inch XGA 1024 x 768 or 14 1 inch XGA 1024 x 768 active matrix TFT ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB UMA graphics memory 4x AGP graphics capability Windows XP Professional or Windows XP Home preinstalled On Standby Hibernate Off Mobile Intel Pentium 4 Processor M 1 8 2 0 2 2 and 2 4 GHz Intel Celeron 1 8 2 0 and 2 2 GHz AMD Athlon 1 47 1 53 1 67 1 8 1 87 and 2 0 GHz Up to 1 GB 1024 MB SDRAM using 512 MB modules At least 128 MB SDRAM preinstalled 15 0 inch XGA 1024 x 768 or SXGA 1400 x 1050 or 14 1 inch XGA 1024 x 768 active matrix TFT ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB UMA graphics memory 4x AGP graphics capability Windows XP Professional or Windows XP Home preinstalled On Standby Hibernate Off Product Information 1 3 HP Pavilion ze4200 Processor Memory Display Video Operating System Power States HP Pavilion ze4100 Processor Memory Display Video Operating System Power States 1 4 Product Information Mobile Intel Pentium 4 Processor M 1 8 1 9 2 0 and 2 2 GHz Intel Celeron 1 6 1 7 1 8 and 2 0 GHz AMD Athlon 1 47 1 53 1 6 1 67 and 1 8 GHz Up to 512 MB SDRAM using 256 MB modules At least 128 MB SDRAM preinstalled 15 0 inch XGA 1024 x 768 or SXGA 1400 x 1050 or 14 1 in
58. achi ATA100 HDD 30 GB 95mm 0950 4162 IBM diablo ATA100 319413 001 HDD 30 GB 95mm 0950 4319 IBM ATA100 FDB Cascade HDD 30 GB 95mm 0950 4360 TITAN Toshiba ATA100 TITAN HDD 30 GB 95mm 0950 4176 Toshiba ATA100 HDD 20 GB 95mm 0950 4193 Hitachi ATA100 319412 001 HDD 20 GB 95mm 0950 4318 Yes IBM ATA100 FDB Service Manual Replaceable Parts 4 9 HP Pavilion HP Pavilion ze5x00 ze4x00 Comaq Evo nx9010 HP Pavilion N1010v nx9008 Comapq ze4200 Evo N1050v nx9000 Compaq Presario HP Pavilion Exchange Compaq Compaq Compaq 1100 ze4100 Part Part Presario Presario Presario Description Number Number 2500 2100 2100 F5771J F5761H HDD 20 GB 95mm 0950 4287 TOSH ATA100 FDB Kit cable 1F F4640 60974 319424 001 Kit display screw cover F4640 60970 319446 001 Kit display screw F5761 60907 cover Pavilion Kit rubber foot and F4640 60969 screw plug 317437 001 SPS PANEL IR 3F 319502 001 W IR 8 BUTTON SPS PANEL IR 3F 319503 001 MIE amp W O BTN Panel IR 1F w o IR 8 F4640 60948 w button 317439 001 Panel IR 1F w o IR 8 F4640 60949 w o button 317440 001 Panel IR 1F wIR 8 F4640 60950 w button 317441 001 Panel IR 1F wIR 8 F4640 60951 w o button 317442 001 SPS BD IR 3F 319505 001 21 PCA IR 1F w o IR F4640 60964 b P b No 319454 001 PCA IR 1F w IR F4640 60946 8 No 319453 001 22 Battery Li ion 44AHr F4809 60901 Yes 8 Cell Li ion 319411 001 28 Cover EE port F4641 60905 Yes
59. ally an ideal way to find the module responsible for the problem A failure symptom is rarely caused by more than one module so you will not usually need to replace more than one to correct a particular failure After you replace a module the notebook will normally be in a confused state and lock up when you apply power If this happens press the reset button this turns the notebook off so that you can restart it in a known state Service Manual Troubleshooting and Diagnostics 3 5 Verifying the Repair Before returning the repaired notebook to the customer verify the repair by running the following tests e e Diagtools Basic Diagnostic Test Run the basic test of the e Diagtools diagnostic program page 3 18 and e Function Tests Run tests that check the repaired function such as those in e Diagtools page 3 18 and e Failed Tests Run any other tests that failed during troubleshooting 3 6 Troubleshooting and Diagnostics Service Manual Suggestions for Troubleshooting WMI Power On Sycard Toptools Function e Diagtools Self Test PCCtest 450 if installed BIOS Setup Processor Cd Fan Batteries Tests CMOS umm battery only Hard disk Tests Tests USB o Port replicator ub Table 3 2 Scope of Diagnostic Tools Describes Describes Describes Configures Describes Configures Configures PCMCIA Tests Tests Describes IEEE 1394 AC adapter Status Test might be available only on c
60. atrix TFT ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB UMA graphics memory 4x AGP graphics capability Windows XP Professional or Windows XP Home preinstalled On Standby Hibernate Off AMD Athlon 1 47 1 53 1 67 1 8 2 2 and 2 0 GHz Up to 1 GB 1024 MB SDRAM using 512 MB modules At least 128 MB SDRAM preinstalled 15 0 inch XGA 1024 x 768 or SXGA 1400 x 1050 or 14 1 inch XGA 1024 x 768 active matrix TFT ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB UMA graphics memory 4x AGP graphics capability Windows XP Professional or Windows XP Home preinstalled On Standby Hibernate Off Service Manual HP Pavilion ze4500 Processor Memory Display Video Operating System Power States HP Pavilion ze4400 Processor Memory Display Video Operating System Power States HP Pavilion ze4300 Processor Memory Display Video Operating System Power States Service Manual AMD Athlon 1 67 1 8 2 2 and 2 0 GHz Intel Celeron 2 4 GHz Up to 1 GB 1024 MB SDRAM using 512 MB modules At least 128 MB SDRAM preinstalled 15 0 inch XGA 1024 x 768 or 14 1 inch XGA 1024 x 768 active matrix TFT ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB UMA graphics memory 4x AGP graphics capability Windows XP Professional or Windows XP Home preinstalled On Standby Hibernate Off AMD Athlon 1 47 1 53 1 67 1 8 2 2 and 2 0 GHz
61. board you must reprogram the BIOS IC preferably with the latest BIOS see page 2 60 Service Manual Removal and Replacement 2 57 21 Remove the following components from the old motherboard and then install onto the new motherboard e CPU module e Wireless LAN Mini PCI card if present e SDRAM modules 22 Follow the reassembly notes in the section entitled Removing the Motherboard on page 2 50 NOTE After Replacing the Motherboard If present insert the modem port cover into the modem port opening Afterwards you must use the Service Utility floppy disk to store the system data and display information in the EEPROM on the new motherboard To do so 1 Plug in an AC adapter 2 Insert the Service Utilities floppy disk in the floppy drive 3 Turn on the notebook 4 Ifyou hear 5 beeps press F1 to update the display data stored on the motherboard Let the notebook reboot and then go to the next step 5 Select the Serial Number option from the boot menu 6 Ifyou successfully stored system data on the floppy disk before removing the old motherboard type A for the automatic update This restores the old system data on the new motherboard If you did not store system data type M for the manual update option Enter the serial number from the bottom of the notebook you might have to contact an HP support center to do this 2 58 Removal and Replacement Service Manual Replacing Components o
62. book uses increased power while it is shut down Description Shows if a user password is set Press enter to set change or clear the user password The password can have no more than 8 characters 0 9 A Z and cannot include special or accented characters Press enter to set change or clear the administrator password which protects BIOS Setup settings The password can have no more than 8 characters 0 9 A Z and cannot include special or accented characters Sets whether a user password is required when the computer boots Requires the administrator password for changes Description Shows the order of boot devices Move the entries to change the order Built in LAN provides diskless boot from a network server Saves Setup changes and then exits and reboots Discards any Setup changes made since last save and then exits and reboots Does not affect password date or time changes Restores default settings and remains in Setup Does not affect password date or time changes Updating the Notebook s BIOS Default Auto Auto Enabled Disabled Default Clear Clear Enter Enter Disabled Default 1 Hard Disk 2 Removable Device 3 CD DVD 4 Built in LAN Hewlett Packard might from time to time provide updates to the notebook s BIOS Use e DiagTools for Windows to download and install these BIOS updates as needed page 2 61 Service Manual Troubleshooting and Diagnostics 3 2
63. cannot produce large displays that are cosmetically perfect Most 1f not all TFT displays exhibit some level of cosmetic imperfection These cosmetic imperfections might be visible to the customer under varying display conditions and can appear as bright dim or dark spots This issue is common across all vendors supplying TFT displays in their products and is not specific to the notebook display Notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays HP does not warrant that the displays will be free of cosmetic imperfections TFT displays can have a small number of cosmetic imperfections and still conform to HP s cosmetic quality specifications Here are some guidelines for determining what action to take on customers complaints of cosmetic imperfections in their TFT displays 1 View the notebook under the customer s normal operating conditions This means that if the customer uses the unit predominately in DOS in Windows or in some other application or combination of applications you should make the determination under those same applications Self test is not a normal operating condition and is not a sufficient tool for interpreting display quality 2 Use the table below to determine whether the display should be considered for replacement These are the only conditions in this guideline that might call for a replacement due to a defect in material or workmanship based on the HP Limited Warranty Statement
64. ch XGA 1024 x 768 active matrix TFT ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB UMA graphics memory 4x AGP graphics capability Windows XP Professional or Windows XP Home preinstalled On Standby Hibernate Off Mobile Intel Pentium 4 Processor M 1 7 1 8 and 2 0 GHz Intel Celeron 1 6 1 7 and 1 8 GHz Up to 1 GB 1024 MB SDRAM using 512 MB modules At least 128 MB SDRAM preinstalled 15 0 inch XGA 1024 x 768 or 14 1 inch XGA 1024 x 768 active matrix TFT ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB UMA graphics memory 4x AGP graphics capability Windows XP Professional or Windows XP Home preinstalled On Standby Hibernate Off Service Manual HP nx9010 Processor Memory Display Video Operating System Power States HP nx9008 Processor Memory Display Video Operating System Power States HP nx9005 Processor Memory Display Video Operating System Power States Service Manual Mobile Intel Pentium 4 D 2 4 2 53 2 66 and 3 06 GHz Intel Celeron 2 0 and 2 6 GHz Up to 1 GB 1024 MB SDRAM using 512 MB modules At least 256 MB SDRAM preinstalled 15 0 inch XGA 1024 x 768 or SXGA 1400 x 1050 active matrix TFT ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB UMA graphics memory 4x AGP graphics capability Windows XP Professional or Windows XP Home preinstalled On Standby Hibernate Off Intel Celeron 2 6 and
65. ck on or off bPolarizer dent or bubble a light spot with a darker border that appears on a lighted display and does not change size In contrast a polarizer scratch is a light line that is visible on a darker background and does not change size 5 4 Reference Information Service Manual Service Notes and Obsolete Parts Service notes containing important repair information for these products will be issued as needed These notes are available online at the Partnership Web site see page vii Service Manual Reference Information 5 5
66. ck settings in BIOS Setup Motherboard exchanged Service Manual Troubleshooting and Diagnostics 3 17 Diagnostic Tools This section describes the following diagnostic tools you can use for troubleshooting and repairing the notebook e Notebook e Diagtools diagnostic program below e Power on self test page 3 20 e Sycard PCCtest 450 PC card page 3 26 e Windows Management Instrumentation page 3 27 e BIOS Setup utility page 3 27 e Diagtools Diagnostic Program The hardware diagnostic programs provide two levels of testing e User level testing using a basic hardware test e Advanced testing using individual hardware tests The tests are designed to run after the system reboots so that the notebook will be in a predictable state during the tests The tests are non destructive and are intended to preserve the state of the notebook The notebook reboots when you exit the program so drivers can be loaded Updating e Diagtools You can download the latest version of e Diagtools using e Diagtools for Windows Running e Diagtools The following procedure describes how to run e Diagtools The individual steps might differ slightly for different versions of e Diagtools 1 Select Start gt Turn Off Computer Shut Down or Restart 2 When the HP logo appears press F10 to start the diagnostic test The first time you run the program you are prompted to select the language for the program 3 When the menu appears
67. crews HP Pavilion ze5x00 HP nx9010 and HP nx9008 and Compaq Presario 2500 Models Service Manual Removal and Replacement 2 29 5 Turn the notebook top side up with the rear panel facing forward 6 Remove the two M2 5x7 0mm screws from the rear of the bottom case Figure 2 20 Removing the Top Case Screws HP Pavilion ze5x00 HP nx9010 and HP nx9008 and Compaq Presario 2500 Models 2 30 Removal and Replacement Service Manual 7 Position the notebook so the front faces forward 8 Disconnect the floppy drive flex cable from the low insertion force LIF connector to which it is connected 9 Release the ZIF connector to which the TouchPad cable is connected and then disconnect the TouchPad cable from the system board 10 Remove the following 4 screws e One M2 5x7 0mm screw next to the TouchPad cable e Two M2 5x6 0mm screws in the center of the top case e One M2 5x4 0mm screw on the right side of the top case CAUTION The 4 screws removed in step 10 are 3 different lengths Be sure to note of the correct location of each screw as it is removed and install it in the correct location Failure to follow this caution can result in damage to the notebook 11 Lift the top case off of the notebook Figure 2 21 Removing the Top Case HP Pavilion ze5x00 HP nx9010 and HP nx9008 and Compaq Presario 2500 Models Service Manual Removal and Replacement 2 31 Removing the Floppy Drive Authorized Service Pro
68. drive load the factory software and operating system on the drive as described in Recovering the Factory Software as shown on the next page 1 Unplug the AC adapter if present and then remove the battery 2 On the bottom of the notebook remove the hard disk drive rubber screw plugs and M2 5x6 0mm screws The number of plugs and screws varies by model 3 Carefully pull the hard disk drive out of the notebook 4 kV Figure 2 7 Removing the Hard Disk Drive Service Manual Removal and Replacement 2 9 4 Remove the four M3 0x4 0mm screws from the hard disk drive and hard disk drive tray and then lift the drive out of the tray 5 Remove the connector bar from the hard disk drive s n A SO See note below NOTE Connector bar not used on HP Pavilion ze5x00 series Figure 2 8 Removing the Hard Disk Drive Tray 2 10 Removal and Replacement Service Manual Recovering the Factory Software The following procedure describes how to recover the notebook s original operating system and drivers This process can take up to 15 minutes to complete For more information about recovering the factory software installation see the readme txt file in the root directory of the Recovery CDs CAUTION Do not interrupt the following process or unplug the AC adapter until the process completes 1 Connect the AC adapter to the notebook 2 Insert the Restore CD or the Operating System disk 1 into t
69. e bottom case 6 Remove the audio PCA shield 7 Remove the M2 0x3 0mm flathead screw that secures the audio PCA to the bottom case 8 Remove the audio PCA Figure 2 25 Removing the Audio PCA Reassembly Note CAUTION Use care when handling the audio PCA cable Damaging the cable can degrade notebook performance Make sure you route the audio PCA cable into the clip on the bottom case Service Manual Removal and Replacement 2 39 Removing the Heat Sink with Fan Authorized Service Providers Only NOTE This section applies only to HP Pavilion ze4x00 HP nx9005 and nx9000 Compaq Evo Notebook N1050v and N1010v and Compaq Presario 2100 and 1100 models Required Equipment 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 Remove these additional assemblies Hard disk drive page 2 9 Keyboard cover page 2 13 Keyboard page 2 16 Switchboard PCA page 2 19 Display assembly page 2 23 Top case page 2 26 Service Manual 2 40 Removal and Replacement 3 Remove the three M2 5x4 0mm retaining screws 4 Lift up on the heat sink with fan and then disconnect the fan cable from the motherboard Figure 2 26 Removing the Heat Sink with Fan HP Pavilion ze4x00 HP nx9005 and nx9000 Compaq Evo Notebook N1050v and N1010v and Compaq Presario 2100 and 1100 Models CAUTION Do not spin the fan blades with your finger or you co
70. e notebook 3 Carefully insert a flat blade screwdriver blade under the keyboard cover near the right end then near the center then near the left end and then gently lift up the center of the cover Gently pry up the hinge covers if needed being careful not to damage the plastics or wireless antenna underneath CAUTION Be careful not to damage the antenna PCA that is connected to the left and right display assembly hinges Damaging either antenna PCA can degrade notebook performance Service Manual Removal and Replacement 2 13 4 If necessary while holding the center of the cover carefully insert the flat blade screwdriver under the right side of the display assembly hinge gently pry up and then lift the cover out This procedure might need to be repeated on the left side of display assembly hinge to completely remove the cover e Figure 2 9 Removing the Keyboard Cover NOTE When removing the keyboard cover on HP Pavilion ze5300 and ze5200 HP nx9010 and Compaq Presario 2500 models disconnect the speaker cable as indicated in Figure 2 10 Figure 2 10 Disconnecting the Speaker Cable Reassembly Note Insert the tabs on the left and right center of the panel into the mating slots under the keyboard and then press the panel into place 2 14 Removal and Replacement Service Manual Removing the Speaker Assembly User Replaceable NOTE The following speaker assembly removal procedures ap
71. e ec e ER eee eH E De RR EU SEN 3 7 Table 3 3 Troubleshooting Suggestons eee enne enne enne nennen 3 8 Table 3 4 POST Terminal Error Beep Codes rru 3 20 Table 3 5 POST Messages lite e e Le aa 3 24 Table 3 6 Sycard PCCtest Commands ru 3 26 Table 3 7 BIOS Setup Menus and Parameters rru 3 28 Table 4 1 Replaceable Parts an E ata arr 4 4 Table 4 2 Accessory Replaceable Darts 4 11 Table 4 3 Part Number Reference iia ada aar rata 4 12 RIOR RSSA 5 4 Service Manual V Introduction This manual provides reference information for servicing the HP Pavilion ze5600 ze5500 ze5400 ze5300 ze5200 ze4600 ze4500 ze4400 ze4300 ze4200 and ze4100 Notebook PCs HP nx9010 nx9008 nx9005 and nx9000 Notebook PCs Compaq Evo Notebook 1050v and 1010v Series and Compaq Presario 2500 2100 and 1100 Series Mobile PCs These notebook models use technology code KE This manual is for use by authorized service personnel while installing servicing and repairing these products The manual is designed as a self paced guide that will train you to install configure and repair these notebooks The manual is self contained so you can follow it even without having equipment available The following table lists other sources of information about the notebook computers and related products Source Address or Number Comments HP Notebook Web site http www hp com notebooks Compaq Notebook Web site htto welcome hp com country us eng prodserv not
72. ebook NOTE Parts damaged by customer abuse are not covered by the warranty 3 4 Troubleshooting and Diagnostics Service Manual Troubleshooting the Problem Record pertinent information about the notebook e Model and serial number e Operating system and version e Software version stored in hidden fileC version inf e BIOS version e Accessories and peripherals used Analyze the problem e Observe Symptoms Using the customer s information try to duplicate the problem Determine how the problem differs from proper behavior Also note the functions that do work properly e Separate Problems If there are multiple symptoms separate them into distinct problems e Consider Causes Keep in mind possible causes for each problem Use the diagnostic tools and troubleshooting suggestions to help find possible causes The e Diagtools diagnostic program tests most of the notebook components using automatic and interactive tests and is your primary troubleshooting tool Other tools include the power on self test WMI Toptools if installed the BIOS Setup utility and the Sycard PCCtest Table 3 2 on page 3 7 shows how you can use these tools to isolate the cause of the notebook s problem The troubleshooting suggestions on page 3 8 include general suggestions for repairing notebooks that show specific failure symptoms Swapping modules that might be defective with others known to be good is gener
73. ebooks tabletpcs html HP Business Support Web site http www hp com go bizsupport HP Asia Pacific Channel Support http www hp com au Restricted to DPSP Centre for DPSP Partners Partners only America Online Keyword HP Call 800 827 6364 for membership within the US CompuServe GO HP Call 800 524 3388 for membership within the U S HP Support Assist 800 457 1762 U S and Canada CD ROM 801 431 1587 Outside US and Canada Microsoft Windows manual Information about Windows operating system Microsoft Web site htto www microsoft com Information and updates for Windows operating systems Service Manual vii 1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to change HP Pavilion ze5600 Processor Memory Display Video Operating System Power States HP Pavilion ze5500 Processor Memory Display Operating System Power States Service Manual Table 1 1 Product Comparisons Intel Celeron 2 6 2 8 GHz Mobile Intel Pentium 4 2 4 2 66 2 8 and 3 06 GHz Up to 1 GB 1024 MB SDRAM using 512 MB modules At least 256 MB SDRAM preinstalled 15 0 inch XGA 1024 x 768 or SXGA 1024 x 768 active matrix TFT ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB UMA graphics memory 4x AGP graphics capability Microsoft amp Windows XP Professional or Windows XP Home preinstal
74. efully pull the SDRAM module out of the connector Figure 2 3 Removing an SDRAM Module HP Pavilion 4x00 HP nx9005 and nx9000 Compaq Evo Notebook N1050v and N1010v and Compaq Presario 2100 and 1100 Models Service Manual Removal and Replacement 2 5 NOTE The SDRAM door on HP Pavilion ze5x00 HP nx9010 and nx9008 and Compaq Presario 2500 models is located in the rear left corner of the notebook bottom as indicated in Figure 2 4 The procedure for removing the SDRAM door and modules is the same for all notebook models Figure 2 4 Removing an SDRAM Module HP Pavilion ze5x00 HP nx9010 nx9008 and Compaq Presario 2500 Models Reassembly Notes Carefully press the SDRAM module into the connector at an angle of about 30 until it is fully inserted and then press down on both sides of the SDRAM module until the latches snap closed 2 6 Removal and Replacement Service Manual Removing the Wireless LAN Mini PCI Card User Replaceable Certain notebooks include a wireless LAN Mini PCI card under the Mini PCI door on the bottom of the notebook CAUTION Handle the Mini PCI card only by its edges and provide proper grounding or you might damage the card through electrostatic discharge Required Equipment 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 On the bottom of the notebook loosen the captive screws holding the Mini PCI door and
75. en while not in use Heavy modem use can affect battery operating time Battery may be extremely low Plug in AC adapter or insert charged battery Check battery and contacts Try another battery if available Notebook beeps repeatedly when battery is low Connect AC adapter or replace battery Repair Center Likely Causes Repair Center Comments If notebook boots from floppy drive check for corrupt files on hard drive use Recovery CDs to reinstall factory software onto hard drive replace hard drive Hard drive contacts Hard drive User must call Technical Support and provide proof of ownership Password removal is restricted to certain sites See page 5 2 AC adapter Battery Motherboard Battery Battery capacity often decreases after a year Motherboard or more Battery or contacts Motherboard Troubleshooting and Diagnostics Symptom Battery does not charge AC adapter does not power notebook Battery indicator is inaccurate Standby resume General problems Notebook resumes slowly from Standby mode Does not suspend to Standby mode as expected Does not automatically enter Hibernation mode as expected Repair Center Call Center Suggestions Likely Causes Make sure AC adapter has correct ower rating P E AC adapter Make sure AC adapter is connected properly and battery installed Motherboard properly Heat sink Check battery contacts If available try a
76. ertain units tUse an external keyboard to exercise the port Run the external 101 key test If you cannot isolate the cause of a problem using the above diagnostic tools use the suggestions in the following table to help find the problem Service Manual Troubleshooting and Diagnostics 3 7 Symptom Startup Table 3 3 Troubleshooting Suggestions Repair Center Likely Causes Call Center Suggestions To help determine likely causes of a problem determine which replaceable modules are involved in the system function and what roles they play See the figure on page 1 24 and the table on page 1 25 Repair Center Comments Does not boot on AC or battery Beeps once spins hard disk repeats but does not boot Does not boot on battery but boots on AC Does not boot from floppy drive Does not boot from CD in CD DVD drive Sluggish startup or shutdown Check power source Press and hold power button to turn notebook off and then press power button to turn notebook on Unplug the AC adapter remove the battery and any PC cards press the reset button to turn notebook off and then reconnect power and try again Do not use touch pad while booting or resuming Remove all but one SDRAM module and try again Reinsert any other SDRAM module and try again Make sure at least one SDRAM module is installed Make sure battery is properly installed and fully charged Check battery level on batt
77. ery LEDs Check battery contacts If available try another battery Make sure floppy disk is bootable Use BIOS Setup to check default boot order Make sure CD is bootable Use BIOS Setup to check default boot order Restart notebook Use Tools tab in disk s Properties sheet to check hard disk Use Disk Defragmenter to optimize hard disk Delete temporary and unneeded files 3 8 Troubleshooting and Diagnostics AC adapter SDRAM module CPU module Switchboard PCA Motherboard Display assembly Hard drive SDRAM module Battery or contacts Motherboard Floppy disk or floppy drive Motherboard CD DVD drive Motherboard Hard drive Check AC adapter Remove all but one SDRAM module and try again If the power status light does not turn on reprogram the BIOS and replace the top case replace the motherboard If power status light turns on but display remains off try external monitor If monitor shows successful boot replace display assembly If monitor shows activity but BIOS does not complete replace display assembly If monitor is blank replace switchboard PCA replace motherboard If power status light and display turn on BIOS completes but OS does not start from hard disk or floppy drive replace CPU module replace motherboard If OS starts from floppy drive reload hard drive replace hard drive Make sure floppy drive is installed and connected correctly Make
78. es ASP support is standard in most situations but you should check the marking on the serial number label to verify the ASP support status for that model 3 2 Troubleshooting and Diagnostics Service Manual Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem To ensure quality repair follow the basic troubleshooting steps shown below Check the customer s description of the problem and any supporting information Check for customer abuse Try to duplicate the customer s problem Troubleshoot the problem using Diagnostic tools Troubleshooting suggestions Verify the repair by testing the functionality of the complete unit Figure 3 1 Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3 3 Checking for Customer Abuse Some notebooks might appear to have been damaged by customer abuse Use these guidelines to help determine 1f this 1s the case e Ifthe shipping box is seriously damaged customer abuse cannot be declared e If the damage could have a cause other than customer abuse customer abuse cannot be declared e Ifthe notebook shows any of the following customer abuse is declared Missing parts Broken plastic parts Parts not original to the notebook Damaged or missing keys on the keyboard Table 3 3 lists additional criteria for determining customer abuse to specific parts of the not
79. et IN POST flag 1 1 3 3 Initialize CPU registers 1 1 3 4 Enable CPU cache 1 1 4 1 Initialize caches to initial POST values 1 1 4 3 Initialize I O component 1 1 4 4 Initialize local bus IDE 1 2 1 1 Initialize Power Management 1 2 1 2 Load alternate registers with initial POST values 1 2 1 3 Restore CPU control word during warm boot 3 20 Troubleshooting and Diagnostics Service Manual Beep Codes 1 2 1 4 1 2 2 1 1 2 2 3 1 2 2 4 1 2 3 1 1 2 3 3 1 2 4 1 1 3 1 1 1 3 1 3 1 3 2 1 1 3 3 1 1 3 3 2 1 3 3 3 1 3 4 1 1 3 4 3 1 3 4 4 1 4 1 1 1 4 1 3 1 4 1 4 1 4 2 3 1 4 3 1 1 4 3 3 1 4 4 1 1 4 4 2 2 1 1 2 2 1 1 3 2 1 2 2 2 1 2 3 2 1 2 4 2 1 3 1 2 1 3 2 2 1 3 3 2 1 3 4 2 1 4 1 2 1 4 3 2 1 4 4 2 2 1 1 2 2 1 2 2 2 1 3 2 2 2 1 2 2 2 2 2 2 3 1 2 2 3 2 2 2 3 3 2 2 3 4 2 2 4 1 2 3 1 1 2 3 1 3 2 3 2 1 2 3 2 3 Service Manual POST Description Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before memory Auto size 8254 timer initialization 8237 DMA controller initialization Reset Programmable Interrupt Controller Test DRAM refresh Test 8742 Keyboard Controller on motherboard Set ES segment register to 4 GB Auto size DRAM or wrong type or no RAM installed Initialize POST Memory Manager Clear 512 KB base RAM RAM failure on address line xxxx RAM failure on data bits xxxx of low byte of memory bus Enable cache before system BIOS shadow RAM failure on da
80. he notebook s CD DVD drive If the notebook is turned off use a pin or straightened paper clip to press the release switch on the drive door to open it Turn on or restart the notebook When the HP logo appears press esc to display the Boot menu Use the arrow keys to select the CD DVD drive as the first boot device and then press enter QN nn A q When the dialog box appears follow the displayed instructions If prompted accept the recommended partition size To create the Utility partition without installing the factory software select Advanced and then select not to install the operating system If the hard disk is partitioned into several logical drives you can install the factory software on drive C without affecting other drives select Advanced and then select to restore only the C partition 7 When prompted to reboot the notebook press ctrl alt del and then follow any instructions that appear 8 When the operating system has been installed and while Windows is running replace the OS CD with the Driver Recovery CD If autorun is not enabled select Start gt Run Then type D SWSETUP APPINSTL SETUP EXE assuming D is your drive designation and then hit enter 9 Follow the on screen instructions for installing the drivers 10 After the drivers have been installed the application software may be installed Service Manual Removal and Replacement 2 11 Replacing Small Parts The user can replace
81. iba ATA100 TITAN 0950 4176 HDD 30 GB 9 5mm d Toshiba ATA100 0950 4320 HDD 40 GB 9 5mm s 319414 001 IBM ATA100 FDB 0950 4288 HDD 40 GB 9 5mm E Toshiba ATA100 319415 001 SPS DRV HD 60 GB 4200 rpm 319416 001 SPS DRV HD 60 GB 5400 rpm 320692 001 SPS DRV HD 80 GB 4200 rpm Power Options F4600 60901 AC Adapter Ultraslim e Delta 75W s PFC 1 22 Product Information Service Manual Accessory 319411 001 8120 6312 317444 011 8120 6314 317444 002 317444 061 8120 6316 317444 291 317444 AD1 8120 8373 317444 AA1 317444 101 317444 111 317444 AB1 8120 8699 317444 031 8120 6313 317444 001 PC Cards F4640 60978 319468 051 F4640 60977 319468 002 Docking F4808 60901 F4808 60902 Service Manual AB2 2w 8 Cell Li ion Cord Pwr Austr ABG 2w Cord Pwr Europe ABB 2w SPS CORD AC PWR 2 WIRE INTL SPS CORD AC PWR 2 WIRE IT Cord Pwr Japan ABJ 2w SPS CORD AC PWR 2 WIRE KOR Cord Pwr People s Republic of China SPS CORD AC PWR 2 WIRE SWE SPS CORD AC PWR 2 WIRE SWI SPS CORD AC PWR 2 WIRE TAI Cord Pwr UK EPSR for Hong Kong 2w Cord Pwr US ABA 2w Card Mini PCI 802 11B France Card Mini PCI 802 11B worldwide Port Replicator Assy Simple Port Replicator hp Compaq HP Pavilion ze5x00 HP nx9010 and nx9008 Compaq Presario 2500 HP Pavilion ze4x00 HP nx9005 Compaq Evo N10 50v HP Pavilion ze4600 ze450
82. ips screwdrivers e Small flat blade screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 Remove the assemblies and then follow the additional steps listed in the table below Table 2 5 Removing Components Component Removal Procedure Additional Steps Battery CMOS Keyboard cover page 2 13 Reassembly Notes After replacing the CMOS battery set the correct time and date using the Speaker page 2 15 BIOS Setup utility or Date Time in the Control Keyboard page 2 16 Panel Switchboard PCA page 2 19 CD DVD page 2 20 Display page 2 23 Top case page 2 26 Floppy page 2 32 Heat sink page 2 40 Motherboard page 2 50 Case bottom See page 2 3 Case top See page 2 3 CD DVD drive See page 2 3 CPU module See page 2 44 Display assembly See page 2 23 Doors PCMCIA Keyboard cover page 2 13 See page 2 3 Speaker page 2 15 Keyboard page 2 16 Switchboard PCA page 2 19 CD DVD page 2 20 Display page 2 23 Top case page 2 26 Heat sink page 2 40 Floppy page 2 32 Motherboard page 2 50 Floppy drive See page 2 32 Service Manual Removal and Replacement 2 63 Component Guide HDD Heat sink with fan Keyboard Panel wireless PCA I R PCA left and right antennas wireless models only PCA motherboard PCA switchboard Socket PCMCIA Speaker assembly Removal Procedure Keyboard cover page 2 13 Speaker page 2 15
83. itialize typematic rate Erase F2 prompt Scan for F2 keystroke Enter SETUP Clear Boot flag Check for errors Inform ROMPilot about the end of POST POST done prepare to boot OS Terminate QuietBoot optional Check password optional Initialize ACPI BIOS 3 22 Troubleshooting and Diagnostics Service Manual Beep Codes POST Description 3 4 3 2 Prepare Boot 3 4 3 3 Initialize SMBIOS 3 4 3 4 Initialize PnP Option ROMs 3 4 4 1 Clear parity checkers 3 4 4 2 Display MultiBoot menu 3 4 4 3 Clear screen optional 3 4 4 4 Check virus and backup reminders 4 1 1 1 Try to boot with INT 19 4 1 1 2 Initialize POST Error Manager PEM 4 1 1 3 Initialize error logging 4 1 1 4 Initialize error display function 4 1 2 1 Initialize system error handler 4 1 2 2 PnPnd dual CMOS optional 4 1 2 3 Initialize note dock optional 4 1 2 4 Initialize note dock late 4 1 3 1 Force check optional 4 1 3 2 Extended checksum optional 4 1 3 3 Redirect Int 15h to enable remote keyboard 4 1 3 4 Redirect Int 13h to Memory Technologies Devices such as ROM RAM PCMCIA and serial disk 4 1 4 1 Redirect Int 10h to enable remote serial video 4 1 4 2 Re map I O and memory for PCMCIA 4 1 4 3 Initialize digitizer and display message 4 2 1 3 Unknown interrupt 4 3 1 1 Initialize the chipset 4 3 1 2 Initialize the bridge 4 3 1 3 Initialize the CPU 4 3 1 4 Initialize system timer 4 3 2 1 Initialize system I O 4 3 2 2 Check force recovery boot
84. l not be liable for technical or editorial errors or omissions contained herein Service Manual Third Edition February 2004 First Edition January 2003 Document Part Number 319733 003 Service Manual Contents Introduction OT VIL Product Information EEN Cl A n ARIA RR ERA C PR aT 1 8 Operations ce A A iatea TD aitaita aria bibi bariz 1 14 AAA es e p 1 18 Internal Desi A e ea ae 1 24 Removal and Replacement d Al Disassembly Flowchart eee ettet eee e eie Ei eec dede 2 3 Removing the Battery iia eee eee ite rente dete e e Eee es 2 4 Removing an SDRAM Module 2 5 Removing the Wireless LAN Mini PCI Card ene 2 7 Removing the Hard Disk NS 2 9 Recovering the Factory Software raa 2 1 Replacing Small Parts serine eee re rera 2 12 Removing the Keyboard Cover 2 13 Removing the Speaker Assembly 2 15 Removing the Keyboard ue Eee RI Ae RA ae tn 2 16 Removing the Switchboard PCA merean a n eite ae Ee ee e eg le i eeu eee tuse 2 19 Removing the CD DVD Drive cinc thee rar ara Pee Deer dte dete R dn 2 20 Removing the Display Agra 2 23 Removing the Top Case datu ltd f e fed ee dts 2 26 Removing the Floppy DTS 2 32 Removing the Infrared LR PGA EE aaa 2 36 Removing the Audio PCA agurraren aaa a e i ee E ee eden 2 38 Removing the Heat Sink with Fan 2 40 Removing the CPU Module 2 44 Removing the RJ11 1394 Connector Module 2 48 Removing the Motherboard e We REED eA RE Dn 2 50 Replacing Components on a Bottom
85. ldwide 319468 051 ITE Card Mini PCI 80211B France 319469 001 amm Base Enclosure FF 319470 001 Base Enclosure DF 319477 001 SPS CASE TOP 3F CPQ FF 319478 001 SPS CASE TOP 3F PAV FF 319479 001 SPS COVER KEYBOARD W SPEAKERS CPQ 319480 001 SPS PROC DT P4 18 GHZ 319482 001 SPS PROC DT P4 22 GHZ 319483 001 SPS DSPLY PANEL 141 inch XGA PAV 319484 001 SPS DSPLY PANEL 150 inch XGA PAV 319485 001 SPS DSPLY PANEL 150 inch SXGA PAV 319486 001 SPS DSPLY PANEL141 inch SGA PRES 319487 001 SPS DSPLY PANEL 150 inch SGA PRES 319488 001 SPS DSPLY PANEL 150 inch SXGA PRES 319489 001 SPS COVER MEM MINI PC 3F 319490 001 ir f SPS FAN 3F SMALL 319492 001 SPS HEATSINK 3F W 2 FANS 319493 001 SPS CABLE KIT 3F A 4 18 Replaceable Parts HP Pavilion ze4x00 HP nx9005 Compaq Evo N1050v Compaq Presario HP Pavilion ze4200 HP nx9000 Compaq Presario Compaq Evo N1010v Compaq Presario 1100 F5771J HP Pavilion ze4100 Service Manual HP Pavilion ze5x00 nx9010 nx9008 Part Compaq Exchange Presario Description Part Number Description 2500 319494 001 MERE SPS DOOR PCMCIA 319502 001 SPS PANEL IR 3F W IR amp BUTTON 319503 001 SPS PANEL IR 3F W IR amp W O BTN 319504 001 SPS BD AUDIO CONTROL 3F 319506 001 ae SPS BD SYSTEM DF 319507 001 EN SPS BD SYSTEM FF 319511 001 SPS COVER DSKT DRV BLANK 319512 001 KH SPS BD RJ45 1394 319513 001 SPS BD RJ45 319612 011 Edi SPS BD SYSTEM DF 319613 001 b SPS
86. led On Standby Hibernate Off Intel Celeron 2 6 GHz Mobile Intel Pentium 4 2 4 2 66 2 8 and 3 06 GHz Up to 1 GB 1024 MB SDRAM using 512 MB modules At least 256 MB SDRAM preinstalled 15 0 inch XGA 1024 x 768 or SXGA 1400 x 1050 or 14 1 inch XGA 1024 x 768 active matrix TFT Windows XP Professional or Windows XP Home preinstalled On Standby Hibernate Off Product Information 1 1 HP Pavilion ze5400 and ze5300 Processor Memory Display Video Operating System Power States HP Pavilion ze5200 Processor Memory Display Video Operating System Power States HP Pavilion ze4600 Processor Memory Display Video Operating System Power States 1 2 Product Information Intel Pentium 4 2 4 2 53 2 66 and 2 8 GHz Mobile Intel Pentium 4 2 4 2 66 2 8 and 3 06 GHz Up to 1 GB 1024 MB SDRAM using 512 MB modules At least 256 MB SDRAM preinstalled 15 0 inch XGA 1024 x 768 or SXGA 1400 x 1050 or 14 1 inch XGA 1024 x 768 active matrix TFT ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB UMA graphics memory 4x AGP graphics capability Windows XP Professional or Windows XP Home preinstalled On Standby Hibernate Off Mobile Intel Pentium 4 2 4 2 53 2 66 and 2 8 GHz Up to 1 GB 1024 MB SDRAM using 512 MB modules At least 256 MB SDRAM preinstalled 15 0 inch XGA 1024 x 768 or SXGA 1400 x 1050 or 14 1 inch XGA 1024 x 768 active m
87. lict Allocation Error for device CD ROM Drive Entering SETUP Failing Bits nnnn Fixed Disk n Invalid System Configuration Data UO device IRQ conflict PS 2 Mouse Boot Summary Screen Description ServerBIOS2 test error Fail safe timer takes too long Address conflict for the specified device Run ISA or EISA Configuration Utility to resolve a resource conflict for the specified device CD ROM drive identified Starting BIOS Setup Hex number nnnn is a map of the bits at the RAM address that failed the memory test Each 1 one in the map indicates a failed bit See errors 230 231 or 232 above for offset address of the failure in System Extended or Shadow memory Fixed disk n 0 3 identified Problem with NVRAM CMOS data UO device IRQ conflict error PS 2 mouse installed nnnn kB Extended RAM Passed nnnn Cache SRAM Passed nnnn KB Shadow RAM Passed nnnn KB System RAM Passed Operating system not found Parity Check 1 nnnn Parity Check 2 nnnn Press F1 to resume F2 to Setup F3 for previous Press F2 to enter Setup PS 2 Mouse System BIOS shadowed UMB upper limit segment address nnnn Video BIOS shadowed Service Manual Where nnnn is the amount of RAM in KB successfully tested Where nnnn is the amount of system cache in KB successfully tested Where nnnn is the amount of shadow RAM in KB successfully tested Where nnnn is the amount of system RAM in KB successfully tested
88. lling the WMI Package The WMI package is either preinstalled on the notebook s hard disk or can be downloaded from http Awwwhpcom toptools the contents are the same in both cases The package must be properly installed before it can be used To install the WMI preloaded on the hard disk 1 Start Windows if it is not already running 2 Select Start gt Programs or All Programs gt Hewlett Packard gt HP Toptools Agent gt Setup Using WMI For a complete description of how to use WMI see the following documentation provided with the notebook e A readme txt file select Start gt Programs gt Hewlett Packard gt HP Toptools Agent gt Read me e A Windows online help file describing Hewlett Packard s implementation of WMI group and attribute definitions select Start gt Programs Hewlett Packard gt HP Toptools Agent gt HP Toptools Help Uninstalling the WMI Package 1 Select Start gt Programs or All Programs gt Hewlett Packard gt HP Toptools Agent gt Uninstall WMI 2 Restart the notebook BIOS Setup Utility The BIOS Setup utility provides access to the notebook s basic configuration settings It is independent of the operating system Running the BIOS Setup Utility 1 Close all applications then restart the notebook select Start gt Turn Off Computer gt Restart If necessary you can press ctrl alt del to restart 2 When the HP logo appears and then press F2 to enter the BIOS Setup utility
89. ly page 2 23 e Top case page 2 26 e Heat sink page 2 40 e Floppy drive page 2 32 2 52 Removal and Replacement Service Manual CAUTION Wireless Models Be careful when removing and attaching antenna cables Damage to cables or connectors can degrade performance 3 Wireless models only Remove the Mini PCI door and then unplug the 2 antenna cables from the Mini PCI card Do not remove the Mini PCI card at this time 4 Remove the two M2 0x4 0mm screws that secure the PCMCIA assembly to the bottom case 5 Remove the 4 screws that secure the hard disk drive guide to the bottom case NOTE The 4 screws that secure the hard disk drive guide are 2 different sizes The screw in the upper left corner is a M2 5x6 0mm screw The remaining 3 screws are M2 0x4 0mm screws Make sure these screws are installed in the correct locations when reinstalling the hard disk drive guide 6 Remove the hard disk drive guide Figure 2 32 Removing the Hard Disk Drive Guide Service Manual Removal and Replacement 2 53 7 Disconnect the modem board cable from the motherboard 8 Disconnect the 1394 board cable from the motherboard 9 Disconnect the fan cable from the motherboard and remove the fan 10 Disconnect the audio board cable from the motherboard Figure 2 33 Disconnecting the Motherboard Cables 2 54 Removal and Replacement Service Manual 11 Remove the four M5 0x10mm standoffs from the notebook rear panel 2
90. m Lock is on then the numeric functions are active otherwise cursor control is active as marked on an external keyboard Fn F12 Enters Hibernation mode Fn NumLock Toggles Scroll Lock on and off Fn Page Up Increases the audio volume and cancels the mute setting Fn Page Down Decreases the audio volume Fn Backspace Audio mute 1 16 Product Information Service Manual Resetting the Notebook Occasionally Windows or the notebook might stop responding so that you cannot turn the notebook off If this happens try the following in the order listed Press the power button to restart e If possible shut down Windows Press ctrl alt del and then select Shut Down Restart If the system will not allow a software shutdown press and hold down until the display shuts down about 4 seconds and then release the power button Press the power button again to restart e Use a ballpoint pen or a straightened paper clip to press the reset button on the bottom of the notebook Figure 1 7 Resetting the Notebook NOTE To boot from a CD insert a bootable CD such as the Recovery CDs into the CD DVD drive and then restart Press esc when the HP logo appears and then select the CD DVD drive as the temporary boot device Service Manual Product Information 1 17 Specifications The following tables list the specifications for the notebook and its accessories and are subject to change For the latest versions see the HP Notebo
91. n a Bottom Case Reassembly Procedure 1 Transfer the plastic wireless panel and if present the docking port cover from the old bottom case to the new bottom case 2 Install a new Microsoft Product ID label 3 Transfer the old serial number label and then install a new overlay or create a new serial number label using the steps below 4 Follow the Reassembly Notes on page 2 52 Installing a New Serial Number Label Download the latest version of the serial number label template Microsoft Word format from the Partnership Web site see page vii under Support Service in Technical Support Information The latest version includes fields for warranty period and manufacturing location Store the template with other Word templates on a PC connected to a laser printer 5 Open a new document based on the serial label template 6 Enter the information from the old serial label and then print the new label on plain white paper The new label does not have barcodes 7 Carefully cut out the new serial label just inside the border and then place it into the inner recess in the bottom case The bottom of the label goes toward the front of the case 8 Make sure all regulatory labels that were on the old bottom case are also on the new bottom case 9 While holding the paper label in place attach a serial label overlay into the outer recess The overlay covers and protects the serial label HP Serial Number S TW711A1234 1P
92. nch XGA F5771 60902 F5771 69002 No Compaq Display 141 inch XGA F5771 60901 F5771 69001 No Compaq SPS DSPLY PANEL 319483 001 No 141 inch XGA PAV SPS DSPLY PANEL 319484 001 No 150 inch XGA PAV SPS DSPLY PANEL 319485 001 No 150 inch SXGA PAV SPS DSPLY PANEL 319486 001 No 141 inch SGA PRES SPS DSPLY PANEL 319487 001 No 150 inch SGA PRES SPS DSPLY PANEL 319488 001 No 150 inch SXGA PRES SPS DSPLY PANEL 319441 001 No 150 inch SXGA CPQ SPS DSPLY PANEL 319440 001 No 150 inch XGA CPQ SPS DSPLY PANEL 319439 001 No 141 inch XGA CPQ Speaker assy 1F F4640 60908 No 319447 001 PCA switchboard F5761 60905 No wicable 1F Pavilion 317445 001 4 4 Replaceable Parts Service Manual 2100 F5771J F5761H Repl a a a a a a a a a a a a a a a a a a a a a a a Part Description Number Exchange Part Number HP Pavilion ze5x00 nx9010 nx9008 Compaq Presario 2500 HP Pavilion ze4x00 Comaq Evo HP Pavilion N1010v ze4200 nx9000 Comapq Evo N1050v Compaq Presario Compaq 1100 Presario 2100 Compaq Presario 2100 F5771J HP Pavilion ze4100 F5761H User Repl PCA switchboard F4640 60933 No w cable 1F SPS KEYBOARD AR F4640 60909 No 317443 171 SPS KEYBOARD BEL F4640 60910 No 317443 181 SPS KEYBOARD BR KEYBOARD BR 317443 201 eo o SPS KEYBOARD CZ F4640 60911 317443 221 SPS KEYBOARD DEN F4640 60912 317443 081 SPS
93. nd Compaq Presario 2100 and 1100 Models Service Manual Removal and Replacement 2 51 NOTE This section applies only to HP Pavilion 5x00 HP nx9010 HP nx9008 and Compaq Presario 2500 models Required Equipment 1 Phillips screwdriver Removal Procedure NOTE Before Replacing the Motherboard If possible record the computer s electronic serial number before you replace the motherboard You will then store the electronic serial number in the EEPROM on the new motherboard using the Service Utility floppy disk 1 Download the notebook service package from the Partnership Web site see page vii and create a Service Utilities floppy disk as described in the package s Readme file 2 Plug in an AC adapter 3 Insert the Service Utilities floppy disk in the floppy drive 4 Turn on the notebook When the HP logo appears on either the built in display or the external monitor press esc to display the boot menu and then choose Removable Device and boot from the floppy disk 5 Select the Serial Number option from the boot menu 6 When prompted type A for the automatic update option This stores the current system data from the old motherboard on the floppy disk he Unplug the AC adapter if present and then remove the battery 2 Remove these additional assemblies e Hard disk drive page 2 9 e Keyboard cover page 2 13 e Keyboard page 2 16 e CD DVD drive page 2 20 e Display assemb
94. nd then attach a new thermal pad e Install the heat sink screws in this order 1 Install all 4 screws lightly 2 Fully tighten the screws in the order stamped on the heat sink Service Manual Removal and Replacement 2 43 Removing the CPU Module Authorized Service Providers Only Required Equipment Small flat blade screwdriver NOTE This section applies only to HP Pavilion ze4x00 HP nx9005 and nx9000 Compaq Evo Notebook N1050v and N1010v and Compaq Presario 2100 and 1100 models Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 Remove these additional assemblies Hard disk drive page 2 9 Keyboard cover page 2 13 Keyboard page 2 16 Switchboard PCA page 2 19 Display assembly page 2 23 Top case page 2 26 Heat sink page 2 40 2 44 Removal and Replacement Service Manual 3 Turn the lock screw one half turn counterclockwise to release the CPU module you should hear a light snap Carefully lift the CPU module off of its socket on the motherboard Figure 2 28 Removing the CPU Module HP Pavilion ze4x00 HP nx9005 and nx9000 Compaq Evo Notebook N1050v and N1010v and Compaq Presario 2100 and 1100 Models Reassembly Notes CAUTION Each time you install a new CPU module you must also replace the heat sink s thermal pad to maintain optimum heat transfer Use a sharp knife or scraper to carefully remove the old thermal pad from the heat sink
95. nother battery and AC adapter Move notebook away from any nearby heat source Unplug AC adapter and allow battery to cool Check for blocked air vents Try another AC adapter if available AC adapter Motherboard Time Remaining is an estimate based on notebook s power use at that moment It therefore depends on current task and assumes power will be used at that rate until battery runs out So if notebook is currently using good deal of power such as when reading CD or DVD Time Remaining likely shows less time than actually remains Close all applications before entering or allowing notebook to enter Standby or Hibernation mode If problem appears after installing new software including drivers uninstall that software Contact software vendor for additional support Notebook can take a minute or longer to resume if network card is installed Blinking cursor appears while system is loading and checking hardware and network connections When hardware is reinitialized Windows desktop appears Notebook won t suspend if connection to another computer is active If notebook is busy it normally finishes current operation before suspending Make sure hibernate support is enabled in Power in Control Panel Also make sure Hibernate timeouts Power Schemes tab for AC and battery power are not set to Never 3 10 Troubleshooting and Diagnostics Battery or contacts Repair Center Comments Check batte
96. ok Web site http www hp com notebooks Table 1 6 Specifications Physical Attributes Size 14 inch display 328 x 272 x 33 mm 12 9 x 10 7 x 1 3 in Size 15 inch display 328 x 272 x 35 mm 12 9 x 10 7 x 1 4 in Weight 2 9 kg 6 5 Ib minimum depending on configuration Processor and Bus HP Pavilion ze5600 Architecture 2 4 2 66 2 8 or 3 06 GHz Mobile Intel Pentium 4 ProcessorM with Intel Speed Step technology 512 KB L2 cache and 1 2 to 1 3 V core low power processor with 400 MHz processor system bus or 2 6 or 2 8 GHz Intel Celeron processor with 128 KB L2 cache and 1 45 V core low power processor with 400 MHz processor system bus HP Pavilion ze5500 2 4 2 66 2 8 or 3 06 GHz Mobile Intel Pentium 4 processor with Intel Speed Step technology 512 KB L2 cache and 1 2 to 1 3 V core low power processor with 400 MHz processor system bus or 2 6 GHz Mobile Intel Celeron processor with 128 KB L2 cache and 1 45 V core low power processor with 400 MHz processor system bus HP Pavilion ze5400 or ze5300 2 4 2 53 2 66 or 2 8 GHz Intel Pentium 4 processor D or 2 4 2 53 2 66 or 2 8 GHz Mobile Intel Pentium 4 with Intel Speed Step technology 512 KB L2 cache processor with 400 MHz processor system bus HP Pavilion ze5200 2 4 2 53 2 66 or 2 8 GHz Intel Desktop Pentium 4 processor D with Intel Speed Step technology 512 KB L2 cache and 1 2 to 1 3 V core low power processor with 400 MH
97. ompaq Evo Notebook N1050v N1010v and Compaq Presario 2100 and 1100 very similar except for logo Service Manual Product Information 1 9 Figure 1 3 Bottom View HP Pavilion ze4x00 HP nx9005 and nx9000 Compaq Evo Notebook N1050v and N1010v and Compaq Presario 2100 and 1100 28 Hard disk drive 31 Reset button 29 Battery latch 32 Port replicator connect select models only 30 SDRAM door 33 Mini PCI door no user parts inside 1 10 Product Information Service Manual Figure 1 4 Front View HP Pavilion ze5x00 HP nx9010 and HP nx9008 and Compaq Presario 2500 1 Notebook open close latch 8 2 One touch buttons 3 Keyboard status lights 9 4 Power button turns the notebook on and off 10 5 Touch pad scroll pad Select buttons and plus on off button 11 6 Main status lights left to right power mode 12 hard disk activity and battery 7 Infrared port select models only d Service Manual Wireless on off button and indicator light select models only Audio mute button and audio mute light select models only Battery Volume controls select models only Audio jacks left to right external microphone and audio out headphones CD ROM DVD or other drive Universal Serial Bus USB port Product Information 1 11 15 16 17 18 19 20 1 12 Figure 1 5 Back View HP Pavilion ze5x00 HP nx9010 and HP nx9008 AC adapter jack Two universal Serial Bus USB
98. on Display assembly Usually caused by closing display with pencil sized object on keyboard Caused by excessive pressure applied to area on screen External display Motherboard Hard drive or connector Motherboard Hard drive Depends on noise source Troubleshooting and Diagnostics Repair Center Comments Check cable connections Replace SDRAM modules Make sure CPU module is installed properly replace CPU module Check display cable connections replace display assembly If external monitor displays no image replace motherboard Check display cable connection Check display cable connection See quality statement on page 5 3 Declared to be caused by customer abuse Declared to be caused by customer abuse Declared to be caused by customer abuse Declared to be caused by customer abuse If drive case is damaged drive may not operate properly Check notebook and drive for evidence of customer abuse 3 11 Symptom Files corrupted Disk capacity less than normal Disk s reported capacity is less than actual size Floppy drive General problems CD DVD drive Particular CD or DVD not playing properly Cannot read any CD or DVD DVD movie stops playing Region Code error 3 12 Call Center Suggestions Run virus scan program Check hard disk using Tools tab in disk s Properties sheet Test hard disk drive with e Diagtools diagnostics
99. on each side of the parallel and external monitor connectors 12 Remove the three M2 5x6 0mm screws that secure the CD DVD drive rear alignment rail to the bottom case 13 Remove the CD DVD drive rear alignment rail 14 Remove the 2 screws that secure the CD DVD drive front alignment rail to the bottom case NOTE The 2 screws that secure the CD DVD drive front alignment rail to the bottom case are 2 different sizes The screw that secures the left side of the rail is a M2 0x4 0mm screw The screw that secures the right side of the rail is a M2 5x6 0mm countersink screw Make sure these screws are installed in the correct locations when reinstalling the CD DVD drive front alignment rail 15 Remove the CD DVD drive front alignment rail 16 Remove the two M2 5x6 0mm countersink screws one on the front edge of the motherboard the other on the left edge of the motherboard that secure the motherboard to the bottom case 17 Remove the two M2 0x5 0mm screws that secure the motherboard to the bottom case on the back edge of the motherboard 18 Remove the antenna cable from the metal holder on the motherboard 19 Carefully lift the motherboard out of the bottom case 20 If present remove the modem port cover Service Manual Removal and Replacement 2 55 Figure 2 34 Removing the Motherboard Service Manual Removal and Replacement 2 56 Reassembly Notes NOTE After replacing the display assembly or mo
100. on stored on the motherboard e Make sure you connect the grounding strap to the left display assembly hinge e When connecting the left and right antenna PCAs make sure they are parallel with the display assembly hinges Service Manual Removal and Replacement 2 25 Removing the Top Case Authorized Service Providers Only NOTE This section applies only to HP Pavilion ze4x00 HP nx9005 and nx9000 Compaq Evo Notebook N1050v and N1010v and Compaq Presario 2100 and 1100 models Required Equipment 1 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Hard disk drive page 2 9 e Keyboard cover page 2 13 e Speaker assembly page 2 23 e Keyboard page 2 16 e Switchboard PCA page 2 19 e CD DVD drive page 2 20 e Display assembly page 2 23 2 26 Removal and Replacement Service Manual 3 Turn the notebook bottom side up with the front facing forward 4 Remove the following M2 5x4 0mm screws e One from the battery bay e One from the hard disk drive bay Remove the remaining 14 M2 5x6 0mm screws Turn the notebook top side up with the rear panel facing forward Remove the two M2 5x4 0mm screws from the rear panel Remove the two M2 5x6 0mm screws from the top case NO 0 N A tA Lift the top case off of the notebook and then disconnect the touch pad cable from the motherboard Figure 2 18 Removing
101. ontroller South Bridge USB connector I O controller S video connector certain models Product Information 1 25 Port Replicator Motherboard Port replicator logic port replicator connector certain models PCMCIA Motherboard PCMCIA controller PCMCIA socket PCMCIA connector Wireless LAN Mini PCI UO controller radio radio frequency circuitry select Antenna PCAs Transmit receive antennas models only IR PCA On off switch indicator light LAN Motherboard LAN circuitry bus controller LAN connector Modem Motherboard Modem circuitry select models modem connector 1 26 Product Information Service Manual 2 Removal and Replacement This chapter tells you how to remove and replace the notebook s components and assemblies The items marked by in the following table are user replaceable Table 2 1 Removal Cross Reference Assembly display page 2 23 Drive hard disk page 2 9 Assembly speaker page 2 15 Feet rubber page 2 12 Battery main page 2 4 Heat sink with fan page 2 40 Card wireless LAN Mini PCI page 2 7 e Keyboard page 2 16 Case bottom page 2 59 Module CPU page 2 44 Case top page 2 26 Module RJ11 1394 page 2 48 CPU module page 2 44 Module SDRAM page 2 5 Cover keyboard page 2 16 PCA antennas page 2 60 Door Mini PCI page 2 7 PCA audio page 2 38 Door SDRAM page 2 5 PCA I R page 2 36 Doors PCMCIA page 2 60 PCA motherboard page 2 50 Drive CD DVD page
102. ook N1010v 1 6 GHz Intel Celeron processor with 256 KB L2 cache and 1 45 V core low power processor with 133 MHz processor system bus Service Manual Product Information 1 19 Processor and Bus Architecture Compaq Presario 2500 1 8 2 0 2 4 2 53 2 66 or 2 80 GHz Intel Desktop Pentium 4 processor D with continued Intel Speed Step technology 512 KB L2 cache and 1 2 to 1 3 V core low power processor with 400 MHz processor system bus Compaq Presario 2100 1 8 1 9 2 0 or 2 2 GHz Mobile Intel Pentium 4 Processor M with Intel Speed Step technology 512 KB L2 cache and 1 2 to 1 3 V core low power processor with 400 MHz processor system bus Or 2 53 GHz Intel Desktop Pentium 4 processor D with Intel Speed Step technology 512 KB L2 cache and 1 2 to 1 3 V core low power processor with 400 MHz processor System bus Or 1 6 1 7 1 8 or 2 0 GHz Intel Celeron processor with 256 KB L2 cache and 1 45 V core low power processor with 133 MHz processor system bus Or 1 46 1 53 1 67 or 1 80 GHz AMD Athlon processor with 256 KB L2 cache and 1 45 V core low power processor with 133 MHz processor system bus Compaq Presario 1100 1 6 or 1 8 GHz Intel Celeron processor with 256 KB L2 cache and 1 45 V core low power processor with 133 MHz processor system bus Video 14 1 inch XGA 1024 x 768 or 15 0 inch XGA 1024 x 768 or SXGA 1400 x 1050 active matrix TFT LCD display Hardware 3D acceleration hardware DV
103. or network may be down Use networking troubleshooter in Windows Help Check settings in Control Panel Make sure LAN cable is Category 3 4 or 5 for 10Base T operation or Category 5 for 100Base TX operation Maximum cable length is 100 meters 330 feet Test LAN with e Diagtools diagnostics Infrared is disabled and no drivers installed as shipped Drivers are included Make sure line between infrared ports is not blocked ports face each other squarely and are no more than 1 meter apart Sunlight heat from nearby equipment or other sources of infrared radiation can cause transmission errors Open Hardware Device Manager Try to enable the infrared port Remove any PC cards from notebook possible IRQ conflict For fast IrDA check for DMA conflict with ECP parallel port Check TCP IP setup in Control Panel Check SSID channel and encryption settings Make sure correct applications are associated with buttons in One Touch tab of Keyboard in Control Panel Make sure Onscreen Display is enabled in One Touch tab of Keyboard in Control Panel Repair Center Likely Causes Repair Center Comments Motherboard Motherboard Mini PCI card Make sure all cables are properly connected to Mini PCI card and motherboard Check for damaged coaxial cables or connectors Antenna PCAs Motherboard Keyboard cover Switchboard PCA Motherboard Troubleshooting and Diagnostics 3 15
104. ply only to HP Pavilion ze4x00 HP nx9005 and nx9000 Compaq Evo Notebook N1050v and N1010v and Compaq Presario 2100 and 1100 Series notebooks The HP Pavilion ze5x00 HP nx9010 and HP nx9008 and Compaq Presario 2500 Series notebook speakers are integrated into the top case Refer to the Removing the Top Case section later in this chapter for procedures on removing the top case and speakers on the HP Pavilion ze5x00 HP nx9010 and HP nx9008 and Compaq Presario 2500 Series notebooks Required Equipment 1 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 Remove the keyboard cover page 2 13 3 Remove the M2 5x6 0mm screw that secures the speaker assembly to the top case 4 Disconnect the 4 wire cable from the switchboard PCA Figure 2 11 Removing the Speaker Assembly Service Manual Removal and Replacement 2 15 Removing the Keyboard Required Equipment 1 Phillips screwdriver Removal Procedure 1 A UU N Nn Unplug the AC adapter if present and then remove the battery Remove the keyboard cover page 2 13 Remove the four M2 5x4 0mm screws that secure the keyboard to the top case release the tabs from the top case Turn the keyboard over and then disconnect the motherboard cable Remove the keyboard Reassembly Notes CAUTION Do not excessively bend or fold the keyboard cable Excessive flexing can damage the keyboard
105. port agent e Diagtools for Windows can also update the version of e Diagtools on your notebook s hard disk In e Diagtools for Windows use the e Diagtools menu If you have trouble running e Diagtools diagnostics from the hard disk you can also run it from the Recovery CD or DVD Boot from the CD or DVD and select the diagnostics option Interpreting the Results The e Diagtools diagnostic program returns test groups error codes and suggestions for repair and or follow up actions The basic hardware test shows a recommended replacement part To help interpret the results of the e Diagtools tests refer to the following e e Diagtools Support Ticket on page 3 19 e Replaceable Module Diagram on page 1 24 e Functional Structure Description on page 1 25 This combined information should enable you to determine which of the notebook s components require service Service Manual Troubleshooting and Diagnostics 3 19 Power On Self Test NOTE If Quiet Boot is enabled in BIOS Setup the default setting press esc during boot to see POST Power On Self Test messages When the notebook boots its system BIOS runs a series of initialization routines and diagnostic tests called POST The BIOS will not boot the notebook s operating system if the system memory CPU DMA or interrupt controller fails the POST diagnostic tests POST indicates progress by a sequence of codes if an error occurs the BIOS displays a message and or iss
106. rvice Manual Removing the Switchboard PCA NOTE This section applies only to HP Pavilion ze5x00 HP nx9010 and HP nx9008 and Compaq Presario 2500 models Required Equipment 1 Phillips screwdriver Removal Procedure Unplug the AC adapter if present and then remove the battery Remove the keyboard cover page 2 13 Disconnect the 2 wire cable that connects the switchboard PCA to the display lid switch Remove the two M2 5x4 0mm screws that secure the switchboard PCA to the top case Un A U N ra Gently lift up on the rear right edge of the switchboard PCA to disconnect the PCA from the motherboard 6 Remove the switchboard PCA Figure 2 14 Removing the Switchboard PCA HP Pavilion ze5x00 HP nx9010 and HP nx9008 and Compaq Presario 2500 Models Service Manual Removal and Replacement 2 19 Removing the CD DVD Drive NOTE This section applies only to HP Pavilion ze4x00 HP nx9005 and nx9000 Compaq Evo Notebook N1050v and N1010v and Compaq Presario 2100 and 1100 models Required Equipment 1 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 Remove these additional assemblies e Keyboard cover page 2 13 e Keyboard page 2 16 2 20 Removal and Replacement Service Manual 3 Remove the 2 screws that secure the CD DVD drive to the top case and motherboard NOTE The screws that secure the CD DVD drive are 2 different size
107. ry and AC adapter Check heat sink AC adapter cannot be repaired and must be replaced Service Manual Symptom Display Dark display no light White display Erratic display Bright or missing pixels or lines Punctured display Vertical crack near center of display Scratched display glass Local area of dark or light discoloration visible when display is on External display does not work Hard disk Hard disk never spins Hard disk makes clunking or scratching noise Hard disk makes buzzing or whining noise Service Manual Call Center Suggestions Make sure notebook is turned on and warmed up Check power supply Make sure SDRAM modules are installed properly Adjust display brightness Press Fn F5 several times Try external monitor Adjust display brightness See quality statement on page 5 3 Check connections Press Fn F5 several times Try display on another computer Check power source Remove and reinstall hard drive Check connector Back up disk immediately Was notebook or drive dropped Back up disk immediately Check hard disk installation Check for alternate noise sources such as PCMCIA drive or fan Repair Center Likely Causes Display cable connection SDRAM modules CPU module Display assembly Motherboard Display assembly Switchboard PCA Display cable connection Switchboard PCA Display assembly Motherboard Display cable connecti
108. s The front screw is a M2 5x6 0mm screw The back screw is a M2 5x4 0mm screw Make sure these screws are installed in the correct locations when reinstalling the CD DVD drive 4 Place your index finger in the top case opening and then push out on the CD DVD drive to release it from the motherboard 5 Remove the CD DVD drive Figure 2 15 Removing the CD DVD Drive HP Pavilion ze4x00 HP nx9005 and nx9000 Compaq Evo Notebook N1050v and N1010v and Compaq Presario 2100 and 1100 Models Service Manual Removal and Replacement 2 21 NOTE This section applies only to HP Pavilion ze5x00 HP nx9010 and HP nx9008 and Compaq Presario 2500 models Required Equipment 1 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 Remove these additional assemblies e Keyboard cover page 2 13 e Keyboard page 2 16 3 Remove the two M2 5x6 0mm screws that secure the CD DVD drive to the top case and motherboard 4 Place your index finger in the top case opening and push out on the CD DVD drive to release it from the motherboard 5 Remove the CD DVD drive Figure 2 16 Removing the CD DVD Drive HP Pavilion ze5x00 HP nx9010 and HP nx9008 and Compag Presario 2500 Models 2 22 Removal and Replacement Service Manual Removing the Display Assembly Authorized Service Providers Only Required Equipment 1 Phillips screwdriver Removal Procedure 1
109. side those locations Password removal is strictly controlled Hewlett Packard and authorized support providers must ensure with written evidence that the notebook being cleansed is actually in the possession of the notebook s actual and current owner This requires a sales receipt showing the notebook serial number and owner s name or a written statement from the owner attesting that he or she is the owner of the notebook The statement can be a fax copy of the document The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership In addition HP will not remove the password of a notebook for any non owner even if it is requested by law enforcement agencies If you receive such a request you should notify management and HP Corporate Legal immediately These requests might require a court order prior to our participation Further the entity removing the password must log the name serial number and date of the removal and file the written backup with the log The log and backup are subject to standard record retention process and review The final issue relating to removal of passwords is that HP cannot provide information to users that would assist them in improperly removing a password and opening a notebook Reference Information Service Manual Hewlett Packard Display Quality Statement TFT display manufacturing is a highly precise but imperfect technology and manufacturers
110. sure CD DVD is installed and connected correctly Service Manual Symptom Error message such as Invalid system disk or Auto IDE error Password forgotten Power No power Notebook has short operating time when on battery Turns off immediately after turning on Does not run on battery empty battery indication Beeps repeatedly Service Manual Call Center Suggestions Check for disk in floppy drive Check boot order in BIOS Setup Remove and reinstall hard drive Verify proper ownership and then follow removal procedure with owner and record appropriate data see page 5 2 Make sure charged battery is installed or AC adapter connected Try another battery or AC adapter if available Turn down display brightness Check timeout settings in Power in Control Panel Check power management settings in BIOS Setup Try default settings Battery gauge might need calibration Run HP Battery Optimizer from Start menu Certain applications can cause excess CPU and power usage User can get Intel Power Monitor from http www intel com and monitor CPU load When playing DVD movies on battery power use Power Options in Control Panel to select Portable Laptop power scheme When using applications with automatic save feature such as MS Word extend save time or disable to reduce hard disk access and power usage PCMCIA card use can affect battery life Some PCMCIA cards draw power ev
111. ta bits xxxx of high byte of memory bus Test CPU bus clock frequency Initialize Phoenix Dispatch Manager Warm start shut down Shadow system BIOS ROM Auto size cache Advanced configuration of chipset registers Load alternate registers with CMOS values Initialize extended memory for ROMPilot Initialize interrupt vectors POST device initialization Check ROM copyright notice Initialize 120 support Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start optional Shadow video BIOS ROM Display BIOS copyright notice Initialize MultiBoot Display CPU type and speed Initialize EISA board Test keyboard Set key Select if enabled Enable USB devices Test for unexpected interrupts Initialize POST display service Display prompt Press F2 to enter SETUP Disable CPU cache Test RAM between 512 and 640 KB Test extended memory Test extended memory address lines Jump to UserPatch1 Configure advanced cache registers Troubleshooting and Diagnostics 3 21 Beep Codes 2 3 2 4 2 3 3 1 2 3 3 2 2 3 3 3 2 3 3 4 2 3 4 1 2 3 4 3 2 4 1 1 2 4 1 3 2 4 2 3 2 4 4 1 2 4 4 2 2 4 4 3 3 1 1 1 3 1 1 2 3 1 1 3 3 1 1 4 3 1 2 1 3 1 2 2 3 1 2 3 3 1 2 4 3 1 3 1 3 1 3 2 3 1 3 3 3 1 3 4 3 1 4 1 3 1 4 4 3 2 1 1 3 2 1 2 3 2 1 3 3 2 1 4 3 2 2 2 3 2 2 3 3 2 2 4 3 2 3 2 3 2 3 3 3 2 4 1 3 2 4 2 3 2 4 3 3 2 4 4 3 3 1 1 3 3 1 3 3 3 2 1 3 3 3 1 3 3 3 3 3 3 4 1 3 3 4 3
112. the following small parts Table 2 4 Replacing Small Parts Part Replacement Procedure Rubber screw plugs display Insert a small flat blade screwdriver under the rubber screw plug and pry it loose To replace on display bezel firmly press the adhesive side of the screw plug into the recess Door Mini PCI On the bottom of the notebook loosen the screws that secure the Mini PCI door to the bottom case and then remove the door Door memory On the bottom of the notebook loosen the screws that secure the SDRAM module door to the bottom case and then remove the door Feet rubber Insert a small flat blade screwdriver under the foot and pry it loose To replace firmly press on bottom of notebook the adhesive side of the foot into the recess Rubber cover docking port Grasp the rubber docking port cover with your fingers and gently remove it To replace firmly ze4500 only press the docking port cover into the opening in the bottom case Cover modem port Insert a small flat blade screwdriver at the top of the cover and gently pry it loose To replace insert the cover into the modem port opening 2 12 Removal and Replacement Service Manual Removing the Keyboard Cover Required Equipment e Phillips screwdriver e Small flat blade screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 Remove the two M2 5x4 0mm hinge cover screws that secure the keyboard cover to the rear of th
113. then choose Removable Device and boot from the floppy disk 5 Select the Serial Number option from the boot menu 6 When prompted type A for the automatic update option This stores the current system data from the old motherboard on the floppy disk bea Unplug the AC adapter if present and then remove the battery 2 Remove these additional assemblies e Hard disk drive page 2 9 e Keyboard cover page 2 13 e Keyboard page 2 16 e CD DVD drive page 2 20 e Display assembly page 2 23 e Top case page 2 26 e Floppy drive page 2 32 e Heat sink page 2 40 2 50 Removal and Replacement Service Manual CAUTION Wireless Models Be careful when removing and attaching antenna cables Damage to cables or connectors can degrade performance 3 Wireless models only Remove the Mini PCI door and unplug the 2 antenna cables from the Mini PCI card Do not remove the Mini PCI card at this time 4 Remove the four M2 5x4 0mm screws that attach the motherboard to the bottom case 5 From the back of the notebook remove the 6 standoffs 2 each from the external monitor port serial port and parallel port 6 Remove the antenna cable from the metal holder on the motherboard 7 Carefully lift the motherboard out of the bottom case oo If present remove the modem port cover Figure 2 31 Removing the Motherboard HP Pavilion ze4x00 HP nx9005 and nx9000 Compaq Evo Notebook N1050v and N1010v a
114. therboard you must use the Service Utilities floppy disk to reprogram the EEPROM on the motherboard for the new display 1 Download the notebook Series service package from the Partnership Web site see page vii and create a Service Utilities floppy disk as described in the package s Readme file 2 Pluginan AC adapter 3 Insert the Service Utilities floppy disk in the floppy drive If the unit has no internal floppy drive connect a USB floppy drive 4 Turn on the notebook 5 When you see the HP logo press esc to display the boot menu and then boot from the floppy drive 6 Select the option to update the display LCD identification stored on the motherboard If you are replacing the CPU module you must also replace the thermal pad on the heat sink see page 2 41 Wireless Models Only e Before installing the motherboard make sure the round coaxial cables from the antenna PCAs are held in place by the clips in the bottom case e Make sure there is sufficient length to the front antenna PCA cables so they can easily be connected to the Mini PCI card Reassembly Procedure CAUTION Be extremely careful when replacing the motherboard The motherboard has EMI springs attached to it that can bend very easily Bending any EMI spring could cause a motherboard short NOTE Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to boot After installing a new mother
115. udio Volume and mute buttons certain models Headphone out and microphone in Keyboard and Pointing Device 87 88 key touch type QWERTY keyboard with 101 102 key emulation Embedded numeric keypad 12 function Fn keys 5 user programmable One Touch buttons Touch pad with integrated scroll pad on off button and indicator Left and right Select buttons LAN select models only Ethernet 10Base T 10 Mbps and 100Base TX 100 Mbps support Supports wake on LAN fast IP DMI ARMON MBA Managed Boot Agent support for PXE BINL NCP IPX DHCP Wireless LAN select models only 802 11b or 802 11g 54g Service Manual Product Information 1 21 Table 1 7 Accessories HP Pavilion HP Pavilion ze4600 ze5x00 ze4500 HP Pavilion ze4400 HP nx9010 ze4x00 ze4200 Compaq and Evo nx9008 HP nx9005 HP nx9000 N1010v Compaq Compaq Compaq Compaq Presario Evo N10 Presario Presario HP Pavilion Accessory Description 1100 ze4100 Memory F4694 60901 128MB DDR266B 317434 001 F4695 60901 256MB DDR266B H 317435 001 F4696 60901 512MB DDR266B e 317436 001 Hard Drives 0950 4193 HDD 20 GB 9 5mm z 319412 001 Hitachi ATA100 0950 4318 HDD 20 GB 9 5mm ud IBM ATA100 FDB 0950 4287 HDD 20 GB 9 5mm gt TOSH ATA100 FDB 0950 4168 HDD 30 GB 9 5mm d Hitachi ATA100 0950 4162 HDD 30 GB 9 5mm i 319413 001 IBM diablo ATA100 0950 4319 HDD 30 GB 9 5mm b IBM ATA100 FDB Cascade 0950 4360 HDD 30 GB 9 5mm e TITAN Tosh
116. ues a beep code Note that not all POST messages indicate a failure in the notebook some messages are for information only You should not necessarily interpret the failure of one or more POST tests as a hardware software or firmware failure If POST displays an error message or issues a beep code indicating an error confirm the problem using other diagnostic tools First confirm the failure by performing a clean boot as described below Note that if the notebook fails to restart with a clean boot it requires repair 1 Remove all accessories including SDRAM modules port replicator PC cards printer external monitor pointing device and keyboard 2 Provide clean AC power no auto adapter or unusual AC adapter configuration 3 Press the reset button to return the notebook to a known state 4 Press the power button to start the notebook If the BIOS detects a terminal error condition it halts POST after issuing a beep code and or displaying a message see the following table The beep code indicates the POST routine in which the terminal error occurred Table 3 4 POST Terminal Error Beep Codes Beep Codes POST Description 1 One short beep before boot 1 2 Search for option ROMs 1 1 1 3 Verify Real Mode 1 1 1 4 Disable Non Maskable Interrupt NMI 1 1 2 1 Get CPU type 1 1 2 3 Initialize system hardware 1 1 2 4 Disable shadow and execute code from ROM 1 1 3 1 Initialize chipset with initial POST values 1 1 3 2 S
117. uld damage the fan s bearings Reassembly Notes e Ifthe thermal pad is damaged use a sharp knife or scraper to carefully remove it from the heat sink and then attach a new thermal pad e Install the heat sink screws in this order 1 Install all 3 screws lightly 2 Fully tighten the screws in the order marked on the heat sink Service Manual Removal and Replacement 2 41 NOTE This section applies only to HP Pavilion ze5x00 HP nx9010 and HP nx9008 and Compaq Presario 2500 models Required Equipment 0 Phillips screwdriver Removal Procedure 2 42 1 Unplug the AC adapter if present and then remove the battery 2 Remove these additional assemblies Hard disk drive page 2 9 Keyboard cover page 2 13 Keyboard page 2 16 Switchboard PCA page 2 19 Display assembly page 2 23 Top case page 2 26 Removal and Replacement Service Manual 3 Disconnect the 2 fan cables from the motherboard 4 Remove the 4 retaining M2 0x5 0mm screws in the 1 2 3 4 sequence stamped on the heat sink 5 Lift up on the heat sink with fan Figure 2 27 Removing the Heat Sink with Fan HP Pavilion ze5x00 HP nx9010 and HP nx9008 and Compaq Presario 2500 Models CAUTION Do not spin the fan blades with your finger or you could damage the fan s bearings Reassembly Notes e Ifthe thermal pad is damaged use a sharp knife or scraper to carefully remove it from the heat sink a
118. urns off the display and other components or Maintains current session in RAM select Start Turn Off Computer Stand By Windows XP Restarts quickly or Restores network connections select Start gt Shut Down gt Standby Windows 2000 Power mode status light blinks or allow timeout Hibernation mode Saves maximum power Press Fn F12 Saves current session to disk and then shuts down or Restores network connections select Start Shut Down Hibernate Windows 2000 Power mode status light is off or allow timeout Shut down off Saves maximum power Select Start gt Turn Off Computer gt Turn Off Windows XP Turns off without saving current session or At startup resets everything starts a new session and Select Start gt Shut Down gt Shut down Windows 2000 restores network connections or Power mode status light is off press the power button for 4 seconds only if the Start menu procedure doesn t work To turn on Press the power button to restart or to resume your session from Standby or Hibernation mode 1 14 Product Information Service Manual Checking the Status of the Notebook The main status lights on the front of the notebook report power status battery status and hard disk activity Table 1 3 Main Status Lights front of notebook Meaning ZY Power status e 0 C ro On notebook is on even if the display is off Blinking notebook is in Standby mode
119. using 512 MB modules At least 256 MB SDRAM preinstalled Display 15 0 inch XGA 1024 x 768 or 14 1 inch XGA 1024 x 768 active matrix TFT Video ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB UMA graphics memory 4x AGP graphics capability Operating System Windows XP Professional or Windows XP Home preinstalled Power States On Standby Hibernate Off Compaq Evo Notebook 1010v Processor Intel Celeron 1 6 GHz Memory Up to 1 GB 1024 MB SDRAM using 512 MB modules At least 128 MB SDRAM preinstalled Display 14 1 inch XGA 1024 x 768 active matrix TFT Video ATI Mobility Radeon graphics accelerator with 16 32 or 64 MB UMA graphics memory 4x AGP graphics capability Operating System Windows XP Professional or Windows XP Home preinstalled Power States On Standby Hibernate Off 1 6 Product Information Service Manual Compaq Presario 2500 Processor Memory Display Video Operating System Power States Compaq Presario 2100 Processor Memory Display Video Operating System Power States Compaq Presario 1100 Processor Memory Display Video Operating System Power States Service Manual Mobile Intel Pentium 4 2 0 2 3 2 4 2 53 2 66 2 8 and 3 06 GHz Intel Celeron 2 6 and 2 8 GHz Up to 1 GB 1024 MB SDRAM using 512 MB modules At least 256 MB SDRAM preinstalled 15 0 inch XGA 1024 x 768 or SXGA 1400 x 1050 or 14 1 inch XGA 1024 x 768 active matrix TFT
120. vailable to software Displays the serial number as shown on the back of the notebook Displays the PC ID String stored in the reserved part of RAM Displays an identifier used for repair service Displays the value of the 16 byte UUID Universally Unique ID as 32 hex characters Displays the MAC network address of the internal wired LAN if present 3 28 Troubleshooting and Diagnostics Default Detected automatically Detected automatically Detected automatically Detected automatically Disabled Detected automatically Detected automatically Detected automatically Detected automatically Service Manual System Devices Menu Video Display Device External Pointing Devices Legacy USB Support Wake On LAN from Power Off Security Menu User Password is Administrator Password is Shows if an administrator password is set Set User Password Set Administrator Password Password Required to Boot Boot Menu Hard Disk Removable Device CD DVD Built in LAN Exit Menu Save Changes and Exit Discard Changes and Exit Get Default Values Sets whether the built in display automatically switches to an external display if one is detected Disables the internal pointing devices when an external pointing device is connected Enables BIOS support for USB mouse keyboard and floppy drive during startup Lets the notebook be turned on via the LAN port If this option is enabled the note
121. viders Only Required Equipment 1 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies Hard disk drive page 2 9 Keyboard cover page 2 13 Keyboard page 2 16 Switchboard PCA page 2 19 Display assembly page 2 23 Top case page 2 26 2 32 Removal and Replacement Service Manual 3 Remove the two M2 5x4 0mm screws right side that secure the hard disk drive guide to the motherboard Note that the screws left side are missing These screws were removed during the top case removal procedure 4 Disconnect the motherboard cable 5 Remove the two M2 5x4 0mm screws that secure the floppy drive to the motherboard 6 Remove the floppy drive D 00 A M LI WW H WD Y v 1 Figure 2 22 Removing the Floppy Drive HP Pavilion ze4x00 HP nx9005 and nx9000 Compaq Evo Notebook N1050v and N1010v and Compaq Presario 2100 and 1100 Models Reassembly Notes CAUTION Do not excessively bend or fold the floppy drive cable Excessive flexing can damage the floppy drive cable connections e Connect the floppy drive cable to the motherboard prior to replacing the floppy drive and hard disk drive guide e When replacing the hard disk drive guide do not secure the left side to the motherboard The left side of the guide gets secured during the top case replacement procedure Service Manual Removal and Replacement
122. w cable 1F Pavilion Kit display screw cover Pavilion Pavilion KE Pavilion KE Display 150 inch SXGA Pavilion KE Label Name set KE Display 141 inch XGA Compaq Display 150 inch XGA Compaq Replaceable Parts Case top 1F Pavilion Display 141 inch XGA Display 150 inch XGA Service Manual Part Exchange Description Part Number F5771 60903 F5771 60904 F5781 12004 Service Manual HP Pavilion ze5x00 nx9010 nx9008 Compaq Presario Description 2500 Display 150 inch SXGA Compaq Cover Keyboard 1F Compaq HP Pavilion ze4x00 HP nx9005 Compaq Evo N1050v Compaq Presario 2100 HP Pavilion ze4200 HP nx9000 Compaq Presario 2100 Compaq Evo N1010v Compaq Presario HP Pavilion 1100 ze4100 F5771J Replaceable Parts 4 23 5 Reference Information This chapter includes the following reference information e Password removal policy e Display quality statement Service Manual Reference Information 5 1 Password Removal Policy 5 2 If the user forgets the system password the user calls Technical Support to determine the proper removal procedure The user must provide proof of ownership and the notebook must be operated during the procedure The password removal procedure is protected as HP Company Private information There are a restricted number of locations that can perform password removal It might not be disclosed or distributed out
123. w for instructions for all 3 methods Using e DiagTools for Windows CAUTION The BIOS update completely replaces the previous BIOS so follow these directions exactly or you might damage the notebook The BIOS update also resets the configurations in the BIOS Setup utility except for BIOS passwords so record these before performing the update Update the notebook s BIOS as follows 1 In Windows exit any programs that are running Undock the notebook if it is docked and remove any PCMCIA cards from it Connect the AC adapter to the notebook Connect any cables or equipment needed to connect to the Internet Un A UO N Select Start gt Programs or All Programs gt Hewlett Packard gt Notebook gt HP e DiagTools gt e DiagTools for Windows 6 Select Update gt Download New gt OK Follow the instructions that appear Once the update process begins do not interrupt it 7 The first time you make an Internet connection from this program on a particular unit select Change Settings in the Connect window to define your connection settings 8 When the process completes press the power button to reset the notebook BIOS updates are available from the HP Business Support Web site http www hp com go bizsupport Installation utilities and instructions for creating a BIOS floppy disk are provided with the updates Service Manual Removal and Replacement 2 61 Using a BIOS Floppy Disk If you do not have a B
124. wwwsycardcom The PCCtest product contains these components e PCCtest 450 or 460 revision 105 PC card e PCCtest 450 460 software disk Software updates are available at the Sycard Technology Web site e Configuration headers PC card 16 bit and CardBus 32 bit that attach to the card You will also need a CardBus extender card such as the Sycard PCCextend 70 to avoid wear on the Sycard PCMCIA connector Use the following tests to check the function of the notebook s PCMCIA slots See the Sycard documentation for details about running the tests Table 3 6 Sycard PCCtest Commands PCMCIA PC card 16 bit test CardBus 32 bit test Slot PC card configuration header CardBus configuration header All notebook models Upper pct450 v 1 b80 testcb v 1 b80 PCI 1520 Lower pct450 v 0 b80 testcb v 0 b80 3 26 Troubleshooting and Diagnostics Service Manual Windows Management Instrumentation WMI The Windows Management Instrumentation 1s basically sets of rules for accessing information about a notebook WMI allows an application to determine for example the operating system being used which hardware and software components are in the notebook and possibly whether any of the components need replacing A local or remote application can use the WMI interface to check which hardware and software components are installed on your notebook and might be able to tell how well they are working or if they need replacement Insta
125. z processor system bus HP Pavilion ze4600 or ze4500 1 87 GHz AMD Athlon XP M with Intel Speed Step technology 512 KB L2 cache and 1 2 to 1 3 V core low power processor with 200 or 266 MHz double clocked processor system bus HP Pavilion ze4400 1 8 or 1 87 GHz AMD Athlon XP M with Intel Speed Step technology 512 KB L2 cache and 1 2 to 1 3 V core low power processor with 200 or 266 MHz double clocked processor system bus 1 18 Product Information Service Manual Processor and Bus HP Pavilion ze4300 Architecture 1 8 2 0 2 2 or 2 4 GHz Mobile Intel Pentium 4 processor M with Intel Speed Step continued technology 512 KB L2 cache and 1 2 to 1 3 V core low power processor with 400 MHz processor system bus or 1 8 2 0 or 2 2 GHz Mobile Intel Celeron processor with 256 KB L2 cache and 1 45 V core low power processor with 133 MHz processor system bus Or 1 46 1 53 1 67 1 80 or 2 0 GHz Athlon processor with 256 KB L2 cache and 1 45 V core low power processor with 133 MHz processor system bus HP Pavilion ze4200 1 8 1 9 2 0 or 2 2 GHz Mobile Intel Pentium 4 processor M with Intel Speed Step technology 512 KB L2 cache and 1 2 to 1 3 V core low power processor with 400 MHz processor system bus or 1 6 1 7 1 8 or 2 0 GHz Mobile Intel Celeron processor with 256 KB L2 cache and 1 45 V core low power processor with 133 MHz processor system bus Or 1 46 1 53 1 67 or 1 80

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