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HP 5/xxx User's Manual

1. 1 For non listed European countries support is available in English by calling 44 171 512 5202 7 4 Hewlett Packard Support and Information Services Lifeline Telephone Support Please have the following information ready when you call so that your enquiry can be dealt with quickly e your HP Vectra model number and serial number e the operating system version and the configuration e a description of the software installed and the accessories used Lifeline Telephone Support Lifeline is a fee based telephone support program for Vectra PCs available after the one year telephone support provided as part of the hardware warranty has expired Your call can either be charged to your phone bill at a per minute rate or to your credit card Visa Mastercard or American Express at a flat fee The charge begins AFTER you have been put in contact with a support technician If your problem is found to be covered by the HP Hardware Warranty no charge will be applied In the US please call the appropriate number listed below Number Method of Payment Charge Type 1 800 555 1500 Charged to phone bill per minute rate 1 800 999 1148 Charged to credit card Flat fee In Europe please call the telephone support center 44 171 512 5202 Free access to HP information services is not affected by this service You are encouraged to access HP Information Services throughout the life of your PC whether in or out
2. Raise the front of the power supply and engage the hinge on the rear Lower the front of the power supply into position so that it rests on the front panel CAUTION NOTE 2 How to Install Accessories In Your PC Installing Memory Installing Memory Static electricity can damage electronic components Turn all equipment OFF Don t let your clothes touch the accessory To equalize the static electricity rest the accessory bag on top ofthe PC while you are removing the accessory from the bag Handle the accessory as little as possible and with care Installing Main Memory Your PC is supplied with main memory If you need more main memory to run your application software you can install up to a total of 192 MB 6 x 32 MB Main memory is available in modules of 4 MB 8 MB 16 MB or 32 MB There are three memory banks with each bank requiring two memory modules You must install identical modules as pairs in each bank Bank Memory Modules You can Install A1 and A2 Comes preloaded with either 16 MB 2 x 8 MB or 32 MB 2 x 16 MB B1 and B2 Any pair of identical modules C1 and C2 Any pair of identical modules 1 The letters A B and C are used for reference only in this manual These letters do not appear on the system board The bank identified here as C is the one closest to the processor Best performance is achieved if you install memory in bank A first then bank B and
3. One fee which Within 30 days HP Authorized SupportPack products covers the three of purchase reseller on site years service HP Support CD ROM containing Released N A Annual Anytime HP Assistant Product Manuals quarterly subscription echnical Information and Product features Electronic echnical information Anytime 24 hour access No charge Anytime HP BBS services rivers utilities tools WWW and diagnostics CompuServe America Online Technical Basic assistance for First year Business hours No charge At time of HP Phone PC setup purchase support configuration start up and hardware diagnosis Lifeline Basic assistance for After first year Business hours Per call fee Anytime after HP phone PC setup no time limit first year support configuration start up and hardware diagnosis HP Network Advanced remote Annual contract Business hours Annual fee or Anytime HP Authorized Phone in technical support for 24 hour 7 day minimum fee reseller support multivendor service also per incident networked available environments Service Technical Support Customer As required Annual fee or Anytime Reseller Contracts defined fee per incident 80 4 Hewlett Packard Support and Information Services Hewlett Packard Marketing Headquarters Hewlett Packard Marketing Headquarters Should you wish to contact Hewlett Packard check your local telephone direct
4. with enough space for the keyboard mouse and any other accessories 9 Position the PC so that its rear connectors are easily accessible 4 Refer to the display s manual for information about the display Your PC s operating system is preloaded on your PC s hard disk drive No tools are required to set up your PC However if you plan to install a disk drive or an accessory board in your PC you will need a flat blade screwdriver For further information about installing accessories refer to chapter 3 How to Install Accessories In Your PC NOTE 1 Setting Up and Using Your PC Connecting the Mouse Keyboard Display and Printer Connecting the Mouse Keyboard Display and Printer Connect the mouse keyboard and display to the back of the computer The connectors are shaped to go in one way only Tighten the display cable attachment screws Connect the printer cable to the back of the computer and tighten the attachment screws Use the connector labeled e Parallel 25 pin parallel connector for a parallel device e Serial A 9 pin serial connector for a serial device e Serial B 9 pin serial connector for a second serial device Connections for Models with Integrated Video Display Parallel Connector Serial Connectors The Universal Serial Bus USB connectors are between the serial connectors and can be used for USB accessories Most USB accessories are automatically configured as soon as they are physically attac
5. 150 60 MHz Closed Open Closed Closed Closed 166 66 MHz Open Closed Closed Closed Closed 180 60 MHz Closed Open Open Closed Closed 200 66 MHz Open Closed Open Closed Closed 63 3 Troubleshooting Your PC Technical Information Power Consumption All measurements are in watts rms Consumption by Model Number D4555A D4559A D4560A D4561A D4562A D4563A Off lt 3 lt 3 lt 3 lt 3 lt 3 lt 3 Windows 95 24 2 30 2 2 31 without disk transfer Windows 95 34 37 40 37 37 42 with disk transfer Suspend 21 24 2 24 24 28 NOTE When the PC is turned off with the power button on the front panel the power consumption falls below 5 Watts but is not zero The special on off method used by this PC considerably extends the lifetime of the power supply To reach zero power consumption in off mode either unplug the PC from the power outlet or use a power block with a switch Typical Power Consumption Availability for ISA Accessory Slots 5V 4 5A limit per slot limited by system board 12V 1 5A limit per slot limited by system board 5 V 0 1A total power limit limited by power supply 12 V 0 3A total power limit limited by power supply Typical Power Consumption Availability for PCI Accessory Slots 5V 4 5A maximum per slot 12 V 0 5A maximum per slot 12 V 0 1A maximum per slot There is a maximum pe
6. A Windows feature that allows different object types such as speech clips or notes of music to appear ina document The objects can be linked in which case they remain separate files or embedded where they become a part of the document OpenGL A distributed version with license of Silicon Graphics Graphics Language GL which is a collection of program functions combined into an API pixel Picture element The smallest addressable spot on the screen Plug and Play Plug and Play is an architecture designed to simplify installation and configuration of new devices in a PC POST Power On Self Test A series of tests your computer performs when you switch the computer on RAM Random Access Memory This memory is used to hold programs and data temporarily resolution A measure of the visible detail on a screen or printout Screen resolution is measured in pixels across by pixels down by number of colors Printer resolution is measured in dpi dots per inch 85 Glossary ROM Read Only Memory Computer memory used to store parts of the computer s operating system permanently ROM chips can contain instructions and data SCAM SCSI Configured Automatically A protocol which automatically assigns device IDs to SCSI devices which support SCAM SCSI Small Computer System Interface A high speed data bus used for connecting hard disks tape drives and other accessories to your computer
7. 4 Hewlett Packard Support and Information Services Introduction Introduction Hewlett Packard computers are engineered for quality and reliability to give you many years of trouble free service To ensure that your desktop system maintains its reliability and to keep you up to date with the latest developments HP and a worldwide network of trained and authorized resellers provide a comprehensive range of service and support options which are listed below HP Authorized Reseller e HP SupportPack e HP Support Assistant CD ROM e HP Information Services Service Means of Access HP Forum on CompuServe Modem HP Forum on America Online US only Modem HP BBS Library Modem HP World Wide Web Site World Wide Web Access HP FIRST Faxback Phone and Fax Audio Tips US only Phone HP Drivers BIOS diskettes Delivered by mail e HP Support Services Technical phone support Lifeline phone support Network phone in support NOTE When calling any of the international telephone numbers listed in this chapter replace the with your international telephone access code 68 4 Hewlett Packard Support and Information Services Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP Vectra equipment and are familiar with its configuration and environment Authorized Resellers can also answer questions regarding non HP hardware software and systems as
8. Memory Module 05 23 Installing a Video Memory Upgrade Integrated Video Models 24 Upgrading the MGA Millennium Board Memory 26 Installing Mass Storage Devices 00 cece eee 28 Connecting IDE Devices 0 0 0 0 aunar 28 Configuring an IDE Device After Installation 29 Installing an IDE Hard Disk Drive in the Rear Shelf 30 Installing an IDE Hard Disk Drive in the Bottom Shelf 31 Installing a Tape Drive in the Bottom Shelf 00004 33 Installing Accessory Boards llle 35 Configuring Accessory Boards with Plug and Play 35 Configuring non Plug and Play ISA Accessory Boards 35 Installing the Board s ez eR ELE SCIRE RE Te 36 Installing a BNC Coax Adapter 0 00 ccc cence eee 38 Installing an OverDrive Processor 00 00 cece weenie 40 Installing the Security Bracket 0 000 cece eee eee 42 Troubleshooting Your PC viii Solving Probles so isi reaa ier etaa nei cece eee es 44 HP Summary Screen 0 0 0 ccc eee ence nes 44 If Your PC Does Not Start Properly 00 cee eens 45 Display is Blank and There Are No Error Messages 45 If You Cannot Start Your PC from a Modem 0045 47 If a POST Error Message is Displayed 00 00 ce cee eee 47 If You Cannot Turn Off Your PC 00 0 00 0 0c eee 49 I
9. Stereo Out jack or the headphones jack the volume will be low Check that the microphone specifications meet the requirements of the 16 bit sound components The microphone should be a 600 ohm dynamic type 59 Humming Noise Occasional Crackles When Playing Back Sounds The PC Hangs While Recording MS DOS Games Give Not enough memory Errors 3 Troubleshooting Your PC If Your PC Has an Audio Problem If the power grounding of your audio components is inadequate a humming noise may be generated This may happen if your PC is connected to a hifi system Plug all devices into adjacent power outlets outlets within 5 cm 2 inches of each other or use line filters These crackles are usually the result of your PC being unable to transfer audio samples within the required time A solution is to use a lower sampling rate Recording and playing back at 22 kHz is less demanding upon system resources than recording audio at 44 kHz Uncompressed digital audio can eventually fill your hard disk For example one minute of stereo sound recorded at a resolution of 44 kHz will occupy about 10 5 MB Before recording check that there is enough free space on your hard disk Data compression can reduce the space required The A law and p law hardware compression used by the audio interface enables the sampling of sound at a resolution of 16 bits but it generates the same quantity of data as an 8 bit sample Many games require a l
10. United Kingdom The HP Vectra PC is approved under approval number NS G 1234 J 100003 for indirect connection to Public Telecommunication Systems within the United Kingdom Noise Declaration for Germany L rmangabe nach Maschinenlarmverordnung 3 GSGV Deutschland LpA 70 db am Arbeitsplatz normaler Betrieb nach EN27779 11 92 Notice for Japan COoNRG 9 MATRRN S CIBM CIE E OME LE mPitgis iv ciem A653 NMB THREMRTORRBEMLE BME CARMA TAARN ERMBAS VCCI MYR BACTHOET LoL RRE It Fees ys VSMMCRRLTCOMeUSE auMNWoOoNNWNISS ZCLMAE6O T RARRFCR TELM el eT Fay Notice for Korea e zl ue Re m oixpupaps zb E E y iA Ee fe ate EE ME qaal aR T uF 92 HP Hardware Warranty Important This is your hardware product warranty statement Please read it carefully Warranty terms may be different in your country If so your Authorized HP Dealer or Hewlett Packard Sales and Service Office can give you details Three Year Limited Hardware Warranty Hewlett Packard HP warrants this hardware product against defects in materials and workmanship for a period of three years from receipt by the original end user purchaser The three year warranty includes on site service during the first year of use free parts and labor and return service provided by an HP Service Center or a participating Authorized HP Personal Computer Dealer Repair Center during the second and third years of use free parts only If HP receives notice of above defi
11. Unplug all power cords and cables noting their positions Disconnect the PC from any telecommunications network Remove the cover Check the following items Action Reference Check all internal cables Ensure they are correctly attached and firmly in place Check that the processor is correctly installed Refer to Installing an OverDrive Processor on page 40 Check that the processor speed switches have been set correctly Refer to System Board Switches on page 63 Check that the memory modules are correctly installed Refer to Installing Memory on page 21 Check that accessory boards are irmly seated in their slots Refer to Installing Accessory Boards on page 35 Verify that any switches and jumpers on the accessory boards are properly set Refer to the manuals that came with each board Check that the switches on the system board are properly set Refer to System Board Switches on page 63 5 Replace the cover 6 Reconnect all cables and power cords 7 Turn on the display and computer If your PC still does not start properly remove all boards and accessories except the hard disk drive Start the PC If the PC now works add the boards and accessories one at a time to determine which one is causing the problem 46 3 Troubleshooting Your PC If Your PC Does Not Start Properly If You Cannot Start Your PC from a Modem If you
12. are running Windows 95 and you have chosen the option to start your PC from a modem and this option does not work then you need to change the IRQ setting in the HP Setup program In the Setup program go to the Security group and the Start up Center submenu Change the IRQ setting for the setup item Start from Modem Refer to HP Setup Program on page 66 If a POST Error Message is Displayed The Power On System Test POST can detect both an error and a change to the configuration In either case an error code and short description is displayed Depending on the kind of error you will have one or more of these choices available on screen Press to ignore the message and continue Press to run Setup and correct a system configuration error HP recommends that you correct the error before proceeding even if the PC appears to start successfully e Press to accept validate the change and update Setup s configuration information Press to see more details about the message After viewing these details you will be returned to the original POST display screen If the message is actually a change to the configuration you have made for example you have just removed some memory you can then press to accept the change and update Setwp s configuration information Otherwise press to ignore the message and continue or press to run Setup and correct a system configuration error The number of choices you will have av
13. as little as possible and with care The PC has four accessory board slots e Slot 1 the top slot can be used for a full length 32 bit PCI board e Slot 2 can be used for full length 32 bit PCI boards e Slot 3 can be used for either a full length 32 bit PCI or a full length 16 bit ISA board e Slot 4 the bottom slot can be used for 16 bit ISA boards 16 cm 6 3 inch maximum length Configuring Accessory Boards with Plug and Play Plug and Play is an industry standard for automatically configuring your PC s hardware resources and the accessory boards installed in it If your operating system supports Plug and Play your PC has configurable support for Plug and Play in the BIOS All PCI accessory boards are Plug and Play although not all ISA boards are Check the accessory board s documentation if you are unsure When you start your PC after installing an accessory board the Plug and Play BIOS automatically detects which hardware resources IRQs DMAs memory ranges and I O addresses are used by the system based components Configuring non Plug and Play ISA Accessory Boards If you install an ISA accessory board that is not Plug and Play you will need to configure the board before your PC can use it Refer to the documentation supplied with the operating system for details on your operating system s capabilities and restrictions concerning how to configure non Plug and Play accessory boards 35 NOTE 2 How to Install Acc
14. in bank C last NOTE 2 How to Install Accessories In Your PC Installing Memory To install a main memory module 1 Disconnect the computer s power supply cord and any connection to a telecommunications network Remove the computer s cover and the power supply refer to page 20 Align the memory module with the slot with the notch on the right hand side For each memory module slide it into the slot at 45 Pivot the memory module to a perpendicular position and click into place The letters A B and C are used for reference only in the above illustration These letters do not appear on the system board The bank identified here as C is the one closest to the processor 4 22 If you need to remove a main memory module release the retaining clip and pull the module forward and out of the socket Install any other accessories before replacing the cover Reconnect all cables and power cords Check the HP Summary Screen to verify the new configuration Refer to page 66 CAUTION 2 How to Install Accessories In Your PC Installing Memory Installing an Optional Cache Memory Module Your PC comes with a 256 KB level 2 cache memory module You can upgrade this to 512 KB Static electricity can damage electronic components Turn all equipment OFF Don t let your clothes touch the accessory To equalize the static electricity rest the accessory bag on top of the power supply while you ar
15. light does not flicker when the PC is accessing the hard disk drive e Check that the control panel connector is firmly attached to the system board e Check that the disk power and data cables are correctly connected If you are using a hard disk drive with a controller board a SCSI hard disk for example the activity light does not flicker when the PC is accessing the hard disk drive 54 WARNING 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the CD ROM Drive Has a Problem Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings To avoid electric shock and harm to your eyes by laser light do not open the CD ROM drive enclosure The CD ROM drive should be serviced by service personnel only Refer to the label on the CD ROM for power requirements and wavelength This PC is a class 1 laser product Do not attempt to make any adjustment of the laser unit CD ROM Drive Does Not Work e Check that the cables have been properly connected e Check that a CD is inserted in the drive e Verify that the CD ROM is declared as CD in the Setup program refer to IDE Devices Submenu Configuration group in the HP Setup program see HP Setup Program on page 66 Verify that the Bus IDE Adapters itemissetto Both in Setup refer to IDE Devices Submenu Configuration group in the HP Setup program se
16. save the configuration and exit from Setup 3 Troubleshooting Your PC If You Cannot Turn Off Your PC If You Cannot Turn Off Your PC Use this section if you cannot turn off your PC the power indication light is red and you hear a buzzing sound Check if your PC is locked whereby power off is not allowed You will need to enter a password to unlock the PC refer to Power On Password in the HP Setup program refer to HP Setup Program on page 66 and to Setting Passwords on page 13 Check if you are in a suspend sleep mode where by a power off would risk a loss of information data refer to Power Menu Items in the HP Setup program refer to HP Setup Program on page 66 If Your PC Has a Hardware Problem This section describes what to do if you have problems with your display disk drives printer accessory board keyboard or mouse Display Does Not Work Properly If Your Display is Blurred or Unreadable If you have selected the wrong display the display screen may become blurred or unreadable To correct this problem Select the correct display by refering to the display options section in the HP provided online user setup information that came with your PC Alternatively select the correct display by using the procedures in the operating system on your PC Refer to your PC s operating system documentation for details 49 3 Troubleshooting Your PC If Your PC Has a Hardware Problem I
17. the board at each end by its top edge Do not bend the board With its components facing up place the board on a clean flat solid static free surface Handle the board by its edges 4 Install the memory module on the video board Carefully slide the board back into its slot Firmly press the board into the socket Make sure that the board s connector engages completely with the socket and does not touch components on other boards you may have installed Secure the board by replacing the screw Carefully install the video memory module 26 2 How to Install Accessories In Your PC Installing Memory 5 Install any other accessories before replacing the cover and reconnecting the cables 6 After switching on the PC change the video resolution and the number of colors displayed Alternatively use utilities supplied with the operating system See your operating system documentation and online help for more information Two configuration switches are on the Matrox video adapter board Switch Use Switch Block to 1 Flash EEPROM Switch for VGA BIOS e OFF to prevent Video BIOS upgrades DEFAULT e ON to allow Video BIOS upgrades 2 Enable or disable VGA for single screen or dual screen operation with a second VGA controller e OFF for single screen operation DEFAULT e ON for dual screen operation with a second VGA controller Contact your HP representative for further information about upgra
18. the power supply 24 2 How to Install Accessories In Your PC Installing Memory 4 Alignthe video memory module directly over the socket taking care to align the dot on the module with the corner notch on the socket as illustrated in the diagram Press the memory module completely into the connector Video memory modules fe must be installed in pairs 5 Install any other accessories before replacing the cover and power supply Reconnect all cables and power cords After Installing a Video Memory Upgrade 1 Switch on the PC 2 Follow the instructions that come with your video memory upgrade or that are in your operating system manual to configure the new video memory upgrade 3 You may be asked to insert a diskette containing an appropriate video driver in drive A For the latest version of a required driver refer to page 73 25 2 How to Install Accessories In Your PC Installing Memory Upgrading the MGA Millennium Board Memory If your PC has the MGA Millennium video board instead of integrated video memory you can increase its memory from 2 MB to 4 MB to get more colors and better video resolution 1 Switch off the display and computer and disconnect the power supply cables and any telecommunications cables Remove the computer s cover 2 Unscrew and remove the screw securing the MGA Millennium board Put the screw to one side Note which slot the board is in 3 Carefully remove the board from its slot holding
19. to be displayed 4 Press to start Setup 5 Enter the Administrator Password to access the Security User Password menu 6 Move to the User Password field and set a new User Password This will replace the old password which you had forgotten Press to save the new Password and exit Setup m J If you forget both the User Password and the Administrator Password Switch off the PC Remove the computer s cover Set switch 5 on the system board switch block to CLOSED Switch on the PC and allow it to complete its startup routine The message Passwords have been cleared power off your PC and set switch 5 to open position before restarting willbe displayed Switch off the computer Reset switch 5 to OPEN Replace the computer s cover Switch on the PC and allow it to complete its startup routine After the Power On Self Test has completed press when prompted to use Setup 10 Set new User and System Administrator Passwords 11 Press to save the new passwords and exit Setup Ae W Ne oonga 57 3 Troubleshooting Your PC If You Have a Network Problem If Your Application Software Does Not Work If the PC reports the system is OK and the indicator light over the power switch is illuminated but some software won t run e Refer to the operating system and application software manuals e If Windows does not run properly refer to the Windows manual for guidance If the Date and Time are Incorrect The date and t
20. you cannot change that selection The operating system that you have NOT chosen will be deleted from the computer s hard disk Initializing Your Software Do NOT switch OFF the PC while the software is being initialized this could cause unexpected results To initialize your software 1 Turn on the display first and then the PC When the PC is switched on the Vectra Logo is displayed The PC performs a Power On Self Test POST Press if you want to view the POST details in the HP Summary Screen refer to the HP Setup Program on page 66 If an error is detected during the Power On Self Test the PC will automatically display the error You may be prompted to press to start the Setup program to correct the error 1 Setting Up and Using Your PC Starting and Stopping Your PC 2 The software initialization routine starts It displays the software license agreement gives you an opportunity to read Working in Comfort ergonomic advice for computer users and then asks questions about the PC For example The name of the person who will use the PC and your company name If necessary the name of the user can be modified later The current date and time The type of printer for example HP LaserJet 4M This is shown on the front of the printer You also need to enter the connection used by the printer The model number of your display The display s model number is shown on the cover ofthe manual supplied with the display a
21. 6 2422 Phone or fax New Zealand 64 9 356 6642 Phone or fax Europe 31 20 681 5792 Phone or fax Worldwide 1 208 344 4809 Fax A complete description of Hewlett Packard electronic services is provided in document 9020 HP Audio Tips USA only HP Automated Support Directory HP Audio Tips is an automated system containing recordings which can direct you to Hewlett Packard support services Live support is not available through this service Dial 1 800 333 1917 and press 3 to access HP Audio Tips 74 4 Hewlett Packard Support and Information Services Hewlett Packard Information Services Ordering Drivers and BIOS on Diskette You can order diskettes from HP with the latest versions of drivers BIOS and software utilities The diskettes will be delivered by mail Information for ordering diskettes is set out in the table below North and Latin America Europe Phone 1 970 339 7008 Monday Saturday 24 hours per day Phone 44 1429 865511 Monday Friday 8 30 a m 6 00 p m Central European Time Fax 1 970 330 7655 Fax 44 1429 866000 Mail US Driver Fulfillment for Hewlett Packard PO Box 1754 Greeley Mail European Fulfillment for Hewlett Packard c o StarPak International Ltd Colorado 80632 Hartlepool Cleveland 25 2YP USA United Kingdom Australia Asia Pacific Phone 61 2 565 6099 Monday Friday 8 30 a m 5 30 p m Australian
22. Configuration group of the HP Setup program refer to page 66 9 Install any other accessories before replacing the power supply and the cover Reconnect all cables and power cords 36 2 How to Install Accessories In Your PC Installing Accessory Boards Installing an Accessory Board refer to facing page Step 8 Installing a VESA standard video adapter board 37 2 How to Install Accessories In Your PC Installing a BNC Coax Adapter Installing a BNC Coax Adapter If your PC is supplied with an pre installed network board with a UTP Unshielded Twisted Pair connector you can install a BNC Coax connector onto this board Order HP part number D3979A Network Board BNC Coax Connector Installed Here Follow this procedure to install a coax adapter connector 1 Disconnect the PC s power supply cord and any connection to a telecommunications network 2 Remove the PC s cover 9 From inside the PC push out and remove the metal plug on the network board to expose the hole for the coax connector 4 Remove the nut from the coax connector 5 Attach the coax adapter board to the network board and at the same time insert the coax connector through the hole in the network board s back metal plate 6 From outside the PC screw the nut back onto the coax connector until it is secured tightly on the network board Replace the PC s cover 8 Reconnect all cables and then the power supply cord 38 2 How to Ins
23. DU HEWLETT PACKARD User s Guide HP Vectra VL 5 xxx Notice The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company CompuServe M is a U S registered trademark of CompuServe Inc Microsoft MS MS DOS and Windows are U S registered trademarks of Microsoft Corporation Pentium is a U S registered trademark of Intel Corporation Hewlett Packard France Commercial Desktop Computing Division 38053 Grenoble Cedex 9 France 1996 Hewlett Packard Company User s Guide WARNING Who this Manual is For This manual is for anyone who wants to e Set up the PC for the first time e Configure the PC e Add accessories to the PC e Troubleshoot problems on the PC e Find out where to get more information and support Important Safety Information If you have any doubt t
24. Eastern Time Phone 65 740 4477 Monday Friday 8 30 a m 5 30 p m Singapore Time Fax 61 2 519 5631 Fax 65 740 4499 Mail Fulfill Plus Pty Ltd Private Bag 75 Alexandria NSW Australia 2015 Mail Fulfill Plus Pte Ltd No 51 Ubi Ave 3 Singapore 1440 To identify a specific BIOS driver or utility for your PC please follow the steps listed below prior to placing your order e Contact your authorized HP reseller for assistance in selecting the appropriate driver e fyour reseller is unable to help you call HP FIRST for the most up to date list of drivers 15 NOTE 4 Hewlett Packard Support and Information Services HP Support Services HP Support Services Hewlett Packard provides a three year hardware warranty which includes on site service during the first year after purchase and a return service during the second and third years after purchase This warranty coverage will apply from the nearest HP or HP authorized service outlet HP telephone support for your Vectra PC is available during the first year of your hardware warranty This service will also provide technical assistance with the basic configuration and setup of your Vectra PC and for the bundled or pre loaded operating system Lifeline Telephone support is available during the second and third years of hardware warranty via the Lifeline program which is a fee based service HP does NOT provide support for V
25. Faxback system Request document number 9025 US and Asia Pacific or 19025 Europe Subscriptions can also be obtained by contacting the following numbers Region Phone Number Fax Number Asia Pacific 65 740 4477 65 740 4499 Europe 31 55 384279 31 55 434455 Latin America 1 317 364 8882 1 317 364 8888 US Canada 1 800 457 1762 1 317 364 8888 10 4 Hewlett Packard Support and Information Services Hewlett Packard Information Services Hewlett Packard Information Services Hewlett Packard Electronic Information Services are available 24 hours per day days per week ensuring that the most up to date information is always available HP Forum on CompuServe The HP Systems Forum on CompuServe is an on line service accessible via modem This service provides information about your HP PC and allows you to communicate with other HP users through an on line user forum HP users share their knowledge and experience with you and you will be able to ask or answer technical questions about your HP Vectra PC and HP products You can also download the latest versions of drivers BIOS and software utilities for HP Vectra PCs As a preferred Hewlett Packard customer you are invited to join CompuServe at no initial charge For the United States and the United Kingdom call the number shown below and ask for representative 51 For all other locations first call the worldwide num
26. HIS HP SOFTWARE PRODUCT LIMITED WARRANTY SHALL COVER ALL SOFTWARE THAT IS PROVIDED TO YOU THE CUSTOMER AS PART OF THE HP COMPUTER PRODUCT INCLUDING ANY OPERATING SYSTEM SOFTWARE IT SHALL SUPERSEDE ANY NON HP WARRANTY TERMS THAT MAY BE FOUND ON LINE OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE COMPUTER PRODUCT PACKAGING Ninety Day Limited Software Warranty HP warrants for a period of NINETY 90 DAYS from the date of the purchase that the software product will execute its programming instructions when all files are properly installed HP does not warrant that the software will be uninterrupted or error free In the event that this software product fails to execute its programming instructions during the warranty period Customer s remedy shall be a refund or repair Should HP be unable to replace the media within a reasonable amount of time Customers alternate remedy shall be a refund of the purchase price upon return of the product and all copies Removable Media If supplied HP warrants the removable media if supplied upon which this product is recorded to be free from defects in materials and workmanship under normal use for a period of NINETY 90 DAYS from the date of purchase In the event the media proves to be defective during the warranty period Customer s remedy shall be to return the media to HP for replacement Should HP be unable to replace the media within a reasonable amount of time Customer s alternate remedy
27. P Setup Program on page 66 Boot on flexible disk drive refer to Start up Center Submenu Security group in the HP Setup program see HP Setup Program on page 66 e Write on flexible disk drives refer to Start up Center Submenu Security group in the HP Setup program see HP Setup Program on page 66 e Check that the disk power and data cables are correctly connected 53 If the Hard Disk Activity Light Does Not Work NOTE 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Hard Disk Does Not Work e Check that the disk power and data cables are correctly connected refer to Connecting IDE Devices on page 28 e Check that the hard disk drive has been enabled refer to Hardware Protection Submenu Security group in the HP Setup program see HP Setup Program on page 66 There is also an option in the Setup program that lets you disable or enable boot on hard disk drive refer to Start up Center Submenu Security group in the HP Setup program see HP Setup Program on page 66 Check that the hard disk drive has been detected refer to IDE Devices Submenu Configuration group in the HP Setup program see HP Setup Program on page 66 Check that the on board Bus IDE is enabled if you are using the integrated IDE controller refer to IDE Devices Submenu Configuration group in the HP Setup program see HP Setup Program on page 66 If the hard disk activity
28. SCSI chain Devices connected ona single SCSI bus Setup program Used to inform the computer about its configuration for example the amount of memory installed The setup program is stored in ROM on the system board shadow RAM A method of relocating the system and or video BIOS from slower ROM chips to faster RAM to improve system performance SIMM Single In line Memory Module These memory modules can provide a 32 bit data path Sound files Files containing sound data Sound files are usually stored in one of four formats with the extension WAV MID VOC or CMF terminator A resistor at the end ofa SCSI cable that prevents the signal 86 from reflecting back along the cable True color Also known as RGB color or 24 bit color True color graphics systems are usually equipped with at least 24 bits per pixel In the 24 bit system for instance three primary colors in the color graphics system red green and blue are allotted 8 bits each There are 28 or 256 intensities each for red green and blue This translates to a total palette range of 16 7 million colors 256 x 256 x 256 Because the human eye cannot detect the subtlety available in a palette of 16 7 million colors this range makes it possible to compute what appears to be gradual shading video controller A chip or expansion card which converts signals in the computer into displayable signals video RAM Memory that enables or speeds up dra
29. TWARE ARE OFFERED ONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE AGREEMENT PROCEEDING TO OPERATE THE EQUIPMENT INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS IF YOU DO NOT AGREE WITH THE TERMS OF THE LICENSE AGREEMENT YOU MUST NOW EITHER REMOVE THE SOFTWARE FROM YOUR HARD DISK DRIVE AND DESTROY THE MASTER DISKETTES OR RETURN THE COMPLETE COMPUTER AND SOFTWARE FOR A FULL REFUND PROCEEDING WITH CONFIGURATION SIGNIFIES YOUR ACCEPTANCE OF THE LICENSE TERMS HP Software Product License Agreement UNLESS OTHERWISE STATED BELOW THIS HP SOFTWARE PRODUCT LICENSE AGREEMENT SHALL GOVERN THE USE OF ALL SOFTWARE THAT IS PROVIDED TO YOU THE CUSTOMER AS PART OF THE HP COMPUTER PRODUCT IT SHALL SUPERSEDE ANY NON HP SOFTWARE LICENSE TERMS THAT MAY BE FOUND ON LINE OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE COMPUTER PRODUCT PACKAGING Note Operating System Software by Microsoft is licensed to you under the Microsoft End User License Agreement EULA contained in the Microsoft documentation The following License Terms govern the use of the software USE Customer may use the software on any one computer Customer may not network the software or otherwise use it on more than one computer Customer may not reverse assemble or decompile the software unless authorized by law COPIES AND ADAPTATIONS Customer may make copies or adaptations of the software a for archival purposes or b w
30. ailable are dependent on the kind of error 4 3 Troubleshooting Your PC If Your PC Does Not Start Properly Clearing the PC s Configuration Memory If the PC then starts but POST still persists in reporting an error clear the current configuration memory values and reinstall the built in default values 1 48 Turn off the PC disconnect the power and cables and remove the cover Disconnect the PC from any telecommunications network a Setthe system board switch 6 CMOS STATUS to CLOSED to clear the configuration b Replace the cover and reconnect the power cable only c Turn on the PC This will erase the CMOS memory d Wait until the PC has started A message will be displayed similar to this Configuration has been cleared set switch 6 to the OPEN position before rebooting Turn off the PC disconnect the power cable and remove the cover e Setthe system board switch 6 CMOS STATUS on the switch block to OPEN to re enable the configuration Replace the cover and reconnect the power and cables Switch on the PC An error message will be displayed similar to this Incorrect PC configuration The PC will stop Press any key to continue A pop up screen will appear stating that the CMOS checksum is invalid Default values will be loaded Press any key to continue Run Setup by pressing F2 CMOS default values will be automatically downloaded and saved Make any other changes you want and press to
31. arge amount of base memory and may not execute if many drivers or TSR Terminate and Stay Resident programs are installed You may solve this problem by loading device drivers and TSRs into high memory Refer to your MS DOS manual for details of how to do this 60 WARNING 3 Troubleshooting Your PC Changing the Battery Changing the Battery There is a danger of explosion if the battery is incorrectly installed For your safety never attempt to recharge disassemble or burn the old battery Replace the battery only with the same or equivalent type recommended by the manufacturer The battery in this PC is a lithium battery which does not contain heavy metals nevertheless in order to protect the environment do not dispose of batteries in household waste Please return used batteries to the shop from which you bought them orto the dealer from whom you purchased your PC or to HP so that they can either be recycled or disposed of in an environmentally sound way Returned used batteries will be accepted free of charge You should order replacement battery HP 1420 0314 from your local Sales and Service office or a 2325 type battery which is available from most local stores After removing the computer s cover 1 Remove the old battery by sliding it from under the retaining clip note the position of the cross 2 Place the new battery in the battery holder with the cross in the same position as the old battery and ensure t
32. ber to obtain the number of your local sales office then call your local sales office and ask for representative 51 Country Local Call Freephone Direct Number Number United States 1 800 848 8199 1 614 529 1349 United Kingdom 0800 289378 44 1272 760680 Worldwide 1 614 529 1349 CompuServe will send you a free introductory membership immediately including information on how to access CompuServe At the CompuServe prompt type GO HP 4 Hewlett Packard Support and Information Services Hewlett Packard Information Services HP Forum on America Online The HP Forum on America Online is an electronic information and communication service which can be accessed via modem To access the HP Forum e select Keyword Search from the menu e type HP e press sme This will load the HP Home Page directly onto your screen In the HP Forum you can ask and answer questions about HP products and you can also download drivers software application notes or utilities for HP products Membership information can be obtained by calling 1 800 827 6364 giving the preferred customer number 1118 72 4 Hewlett Packard Support and Information Services Hewlett Packard Information Services HP BBS Library The HP electronic bulletin board library service contains the latest versions of drivers BIOS and utilities which you can download to your PC using a modem Support documentation is a
33. deo graphics controller 3E8h 3EFh serial port 3FOh 3Fbh 3F7h integrated flexible disk controller 3F8h 3FFh serial port 496h 497h HP reserved 678h 67Bh parallel port if ECP mode is selected 778h 77Bh parallel port if ECP mode is selected 65 First Turn Off Your PC To Go to the HP Summary Screen To Go to the Setup Program 3 Troubleshooting Your PC HP Setup Program Integrated Video Graphic Information The integrated video graphic chip is manufactured by S3 Inc The graphic chip used is TRIO 64V2 IO775 These are the available video graphic resolutions 640x480 800x600 1024x768 1280x1024 1600x1200 HP Setup Program Check your PC s configuration when you first use the PC and each time after you install remove or upgrade accessories Follow these instructions Turn on the display and then the PC If the PC is already turned on save your data and exit all programs then press and to restart the PC Windows 3 11 For Windows 95 use the Shut Down command While the Vectra logo appears on your display press se This will take you to the HP Summary Screen The Summary Screen will appear for only a short time To retain the screen indefinitely until you decide to leave it press 5 To go immediately into the Setup program while the Vectra logo appears on your display and bypass the Summary Screen press instead of c 66 Hewlett Packard Support and Information Services
34. ding the VGA BIOS VESA Connector 2 NOTE 2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing Mass Storage Devices You can install additional mass storage devices if you need extra mass storage space for your application software You can install a non IDE hard disk drive or CD ROM device but it will need an accessory board and driver software usually supplied with the device Contact the product vendor for further information Connecting IDE Devices There are three data cables inside your PC Two of these are for IDE devices e The first is marked Primary IDE next to the system board attachment It has two drive connectors The middle connector of this data cable must be connected to the bootable or master hard disk drive The second data cable has only one drive connector It is marked Secondary IDE next to the system board attachment Primary IDE cable Secondary IDE cable Second connector Flexible Disk Drive data cable non IDE Primary IDE cable First connector 28 Jumper Settings 2 How to Install Accessories In Your PC Installing Mass Storage Devices Up to three IDE devices can be connected to the system board using these data cables Refer to the storage device s manual to check whether you need to set jumpers or if there are any special installation procedures Examples of multiple IDE drive combinations Configuration Co
35. documentation for details For information on how to obtain the latest available drivers from HP refer to page 73 29 2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing an IDE Hard Disk Drive in the Rear Shelf The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives Refer to the drive s manuals to see if you must set jumpers or if there is a special installation procedure to follow 1 Disconnectthe computer s power supply cord and any connection to a telecommunications network 2 Remove the computer s cover 3 Slidethe drive into the rear drive shelf supporting the drive with your hand 4 Alignthe drive with the holes in the rear drive shelf Then secure the drive with the screws provided with it Step 3 Slide drive into rear shelf 30 2 How to Install Accessories In Your PC Installing Mass Storage Devices 5 Connect the power cable and the data cable to the rear of the drive The connectors are shaped to go in one way only TAS Power cable LLE 6 Install any other accessories before replacing the cover Reconnect all cables and power cords 7 Verify the new configuration by checking the HP Summary Screen Refer to the page 66 Installing an IDE Hard Disk Drive in the Bottom Shelf The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives Refer to the drive s manual to see if you must s
36. e HP Setup Program on page 66 e Ifyou intend to boot on CD ROM make sure that this option is enabled in Setup refer to Start up Center Submenu Security group in the HP Setup program see HP Setup Program on page 66 e For further information refer to the CD ROM documentation CD ROM Drive is Idle If the CD ROM drive does not appear to be working try accessing the disk by clicking on the CD ROM drive icon or drive letter assigned to the CD ROM drive by your operating system 55 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If an Accessory Board Does Not Work Carry out the following checks 56 Ensure the board has been firmly installed in the accessory board slot Check that the accessory board has been correctly configured with the ISA Configuration Utility if necessary Ensure the board is not using memory I O addresses an IRQ or DMA also used by the PC Refer to IRQs DMAs and I O Addresses Used by Your PC on page 65 Refer to the board s manual for further details Check that the PC has been configured correctly in Setup 3 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem If You Have Forgotten Your Password O If you forget the User Password but not the Administrator password carry out the following procedure Switch off the PC 2 Restart the PC If the keyboard is locked enter the administrator password 3 Wait for F2 Setup
37. e correct cable for the printer Make sure that it is securely connected to the correct connector port on the PC and printer Check that the printer is online Examine the paper feed mechanism for a paper jam Make sure that the printer is configured correctly for the PC and for the application a Ensure the PC s port has been correctly configured using Setup b Make sure the printer is correctly set up in your operating system s configuration c Ensurethe application program s print menu has been correctly set up Refer to the manual supplied with the application software Check that the PC s port is working properly by running another peripheral connected to the port If you receive an error message refer to the printer s manual for help 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Flexible Disk Drive Does Not Work Ensure you are using a formatted diskette and it is inserted correctly Check you are using a diskette that is the right density e Check that your flexible disk drive is correctly configured in the Setup Configuration menu Check the option on the Setup Configuration menu which enables or disables the on board flexible disk controller e Clean the flexible disk drive using a diskette cleaning kit e Check that the flexible disk drive has been enabled in Setup e Flexible disk drive refer to Hardware Protection Submenu Security group in the HP Setup program see H
38. e headphones into the front panel cuts out sound to the internal speaker and to external speakers connected to the audio Stereo Out jack When your PC starts up the integrated audio interface may have no IRQ or DMA settings These settings are initialized by software upon startup Your system files may not have the necessary entries Run the Setup program to configure the IRQ and DMA settings Absence of sound can also be caused by a hardware conflict Hardware conflicts occur when two or more peripheral devices compete for the same signal lines or channels Conflicts between your audio interface and another peripheral device might be due to the settings of the I O addresses IRQ channel or DMA channel To resolve the conflict change the settings either of the audio interface or of any other ISA accessory in your system This might be due to the DMA channel selected If you hear no output from both the 8 bit and 16 bit digitized sounds this might be due to an interrupt conflict Use the HP Setup program or your operating system s audio control software to change the audio interfaces DMA channel or IRQ setting The computer has two output jacks Stereo Out on the rear of the computer and a headphones jack on the front panel which provide the same output signal This is a low distortion output that cannot drive without amplification low impedance devices such as speakers If you plug devices with a low impedance less than 32 ohms into the
39. e or burn the old battery Replace the battery only with the same or equivalent type recommended by he manufacturer The battery in this PC is a lithium battery which does not contain heavy metals nevertheless in order to protect the environment do not dispose of batteries in household waste Please return used batteries o the shop from which you bought them to the dealer from whom you purchased the PC or to Hewlett Packard so that they can either be recycled or disposed of in an environmentally sound way Returned used batteries will be accepted free of charge OR Bij dit apparaat zijn batterijen geleverd Wanneer deze leeg zijn moet U ze niet weggooien maar inleveren als KCA Changement de la pile ly a danger d explosion lorsque la pile n est pas installe correctement Pour votre s curit ne jamais essayer de recharger de d monter ou de br ler l ancienne pile Remplacer uniquement avec une pile du m me type ou d un type quivalent recommand par HP La pile de cet ordinateur est une pile au lithium qui ne contient pas de m taux lourds n anmoins afin de prot ger l environnement il ne faut pas la jeter dans les ordures m nag res mais la rendre au magasin ou vous l avez achet e ou revendeur o vous avez achet z l ordinateur ou Hewlett Packard pour qu elle soit recycl e ou stock e de mani re qui ne nuit pas l environnement Les piles us es seront accept es gratuitement 81 Notice for the
40. e removing the accessory from the bag Handle the accessory as little as possible and with care To install a cache memory module 1 Disconnectthe computer s power supply cord and any connection to a telecommunications network 2 Remove the computer s cover and power supply 3 Remove the 256 KB cache module 4 Align the 512 KB cache memory module directly over the socket Press the memory module completely into the connector 5 Install any other accessories before replacing the cover and power supply Reconnect all cables and power cords 6 Check the HP Summary Screen to verify the new configuration Refer to page 66 23 CAUTION 2 How to Install Accessories In Your PC Installing Memory Installing a Video Memory Upgrade Integrated Video Models If you have an integrated video display your PC is supplied with 1 MB of video memory on the system board You can install a pair of video memory modules to increase your available video memory to 2 MB Static electricity can damage electronic components Turn all equipment OFF Don t let your clothes touch the accessory To equalize the static electricity rest the accessory bag on top of the power supply while you are removing the accessory from the bag Handle the accessory as little as possible and with care To Install Video Memory Modules 1 Disconnect the power supply cord and any connection to a telecommunications network 2 Remove the computer s cover 3 Remove
41. ectra PCs configured as network servers We recommend HP NetServers for your network server requirements Reloading the software bundled or pre loaded on your PC is not covered by the HP three year warranty For your bundled application HP recommends that you keep the master CD ROM Your HP authorized reseller offers various service contracts which can be tailored to your particular support needs 76 HP North American Customer Support Center HP European Customer Support Center 4 Hewlett Packard Support and Information Services Hewlett Packard Telephone Support Hewlett Packard Telephone Support Assistance from the HP North American Customer Support Center is available Monday to Friday 7 00 am to 6 00 pm Mountain time The number is 1 970 635 1000 Assistance from the HP European Customer Support Center is available Monday to Friday 8 30 am to 6 00 pm Central European time Country Language Local Number United Kingdom English 0171 512 5202 Ireland English 01 662 5525 Netherlands Dutch 020 606 8751 Belgium Dutch 02 626 8806 French 02 626 8807 Switzerland French 084 880 1111 German 084 880 1111 Germany German 0180 525 8143 France French 04 50 43 9853 Austria German 0660 6386 Norway Norwegian 22 11 6299 Denmark Danish 3929 4099 Sweden Swedish 08 619 2170 Italy talian 02 26410350 Spain Spanish 902 321 123 Portugal Portuguese 01 441 7199
42. er the image refer to the display manual for instructions If the screens generated by the applications do not appear to be correct check the application s manual to find out which video standard is required Also check your display manual to find out which refresh rate is required Use Setup or your operating system s procedures to select the correct refresh rate 50 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Keyboard Does Not Work e Ensure that the keyboard is correctly connected e Ifyou turn on your PC the operating system boots the keyboard is correctly connected but your keyboard is still not available the power on password may be set to keyboard locked You will need to enter a password to unlock the keyboard and mouse You can change this setting in the Setup program Refer to Security Menu Items refer to HP Setup Program on page 66 If Your Mouse Does Not Work e Ensure that the mouse is correctly connected e Ensure that the mouse driver supplied with the preloaded software is installed correctly Choose a Logitech mouse driver Clean the mouse ball and rollers as shown in the figure below use a non residual contact cleaner 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Printer Does Not Work 52 Make sure the printer s power switch is ON Verify that the power cord is plugged into the power outlet and the printer Verify that you have th
43. essories In Your PC Installing Accessory Boards Installing the Board 1 Disconnectthe computer s power supply cord and any connection to a telecommunications network 2 Remove the computer s cover and power supply 9 Find a free slot Some boards may have preferred locations and special installation instructions detailed in their manuals Your PC may have a small terminator board installed in a PCI slot You must remove this board before installing any PCI accessory boards 4 Unscrew and remove the slot cover Store it in a safe place Ifthe slot cover is tight loosen the screws on the adjacent slots See diagram on facing page 5 Hold the board horizontally by its top edge Slide it into the board guide of the chosen slot Do not bend the board See diagram on facing page 6 Align the board s connector with the slot s socket and firmly press into the socket Ensure the board s connector engages completely with the socket and does not touch components on other boards 7 Secure the board by replacing the slot cover screw If you loosened the screws on adjacent slots tighten them See diagram on facing page 8 If you install a VESA standard video adapter board connect the accessory board s cable to the VESA pass through connector on the system board If you have a Matrox Millennium video board connect the cable to the VESA connector on the Matrox board referto page 27 You may also need to update the Video Submenu
44. et jumpers or if there is a special installation procedure to follow 1 Disconnect the computer s power supply cord from the power outlet and disconnect the PC from any telecommunications network 2 Remove the computer s cover 3 Remove the CD ROM from the middle shelf 2 How to Install Accessories In Your PC Installing Mass Storage Devices 4 Remove the two bezels from the bottom shelf The bezels snap in and out and can be removed without any tools 5 Support the power supply with your hand to prevent it falling out and carefully turn the PC onto its side 6 Slidethe hard disk into the bottom shelf supporting the disk with your hand Align the drive with the holes in the bottom of the PC Support the drive with your hand while securing the drive with the four screws provided 32 2 How to Install Accessories In Your PC Installing Mass Storage Devices 8 Support the power supply with your hand and very carefully return the PC to the upright position 9 Connect the data and power cables to the rear of the drive The connectors are shaped to fit one way only If you are not sure which connector to use refer to Connecting IDE Devices on page 28 Data cable Power cable 10 Replace the CD ROM in the middle shelf 11 Install any other accessories before replacing the power supply and the cover Replace the side bezel Reconnect all cables and power cords 12 Verify the new configuration by checking
45. f Nothing is Displayed on the Screen If nothing is displayed on the screen but the PC starts and the keyboard disk drives and other peripheral devices seem to operate properly e Make sure that the display is plugged in and switched ON e Check that you have entered a password if you have set the keyboard and mouse to locked You can change this setting in the Setup program Refer to Security Menu Items refer to HP Setup Program on page 66 e Check that the brightness and contrast controls are properly set e Ensure that the display video cable is correctly connected e Switch off the display and unplug it from the power outlet Disconnect the video cable and examine the video cable connector pins If the pins are bent carefully straighten them e Check that the video upgrade is properly installed if you have one e Check that an accessory board doesn t use the same I O address as the integrated video interface 083BOh to 03DFh Refer to the manual supplied with the accessory for further information e Ifthe display works correctly during the Power On Self Test POST but goes blank when Windows starts check that you have enough memory for the video mode you have selected e fyour screen s refresh rate is set too high the screen might be blank Check the refresh settings to ensure they are not too high Other Display Problems If the display image is not aligned with the screen use the display s controls to cent
46. f Your PC Has a Hardware Problem 00005 49 Display Does Not Work Properly 0 0 00 00 000 cee eee 49 If Your Keyboard Does Not Work 0 0 0 00000 cece eee 51 If Your Mouse Does Not Work 0 0 0 0 000000 ccc ene 51 If Your Printer Does Not Work IIR 52 If the Flexible Disk Drive Does Not Work 00045 53 If the Hard Disk Does Not Work 000000000 0000000000000 54 If the CD ROM Drive Has a Problem 0 0 000 0 000 55 If an Accessory Board Does Not Work 0 00000 0c eee eee 56 If Your PC Has a Software Problem 00 000 0000s 57 If You Have Forgotten Your Password 00 eee eens 57 If Your Application Software Does Not Work 0 00000 005 58 If the Date and Time are Incorrect 0 0 0 00 000 ce eee eee 58 If You Have a Network Problem eeeeees 58 If Your PC Has an Audio Problem eee 59 Changing the Battery 0 0c cece cece ees 61 Technical Information 0000 ccc cece eee eee 63 System Board Switches llle 63 Power Consumption 0 0 00 ccc ras 64 IRQs DMAs and I O Addresses Used by Your PC 65 Integrated Video Graphic Information lisse 66 HP Setup Program 00 0 c eee eh 66 Hewlett Packard Support and Information Services Introduction erucceite rw rw eR RR ee DOE Rb gS eS 68 Your HP Authorized Rese
47. hat it is properly seated Ensure that the clip is in place and holds the battery firmly 3 Troubleshooting Your PC Changing the Battery External Battery You can also install an external battery in the PC HP part number 1420 0513 which you can order from your authorized reseller Install the external battery as follows 1 After removing the computer s cover connect the external battery cable to the battery connector on the system board 2 Mount the external battery as shown below using the self adhesive strip supplied After installing either a replacement or an external battery replace the computer s cover and run the Setup program to reconfigure the computer 62 3 Troubleshooting Your PC Technical Information Technical Information System Board Switches Switch Switch function 1 4 7 Processor speed see next table 5 Password Open enabled default Closed disabled clear User and Administrator passwords 6 Prevents changes to the PC s configuration in CMOS in the Setup program Open normal default you can change the configuration in the Setup program Closed clear CMOS to reload Setup defaults and prohibit changes to the Setup program 9 eyboard power on Open disabled Closed enabled default 8 10 Not used Processor Bus Switch Switch2 Switch3 Switch 4 Switch 7 Frequency Frequency 133 66 MHz Open Closed Closed Open Closed
48. hat you can lift the PC or display safely do not try to move it without help For your safety always connect the equipment to a grounded wall outlet Always use a power cord with a properly grounded plug such as the one provided with this equipment or one in compliance with your national regulations This PC is disconnected from the power by removing the power cord from the power outlet This means the PC must be located close to a power outlet that is easily accessible For your safety never remove the PC s cover without first removing the power cord from the power outlet and any connection to a telecommunications network Always replace the cover on the PC before switching it on again To avoid electric shock do not open the power supply This HP PC is a class 1 laser product Do not attempt to make any adjustment of the laser units Important Ergonomic Information It is strongly recommended that you read the ergonomic information before using your PC For Windows 95 users open the Start menu in the task bar and select Help Then double click on the help topic Working in Comfort For Windows for Workgroups Windows 3 11 users open the Program Manager open the program group HPUtils and double click on the HP User Tools icon Then click on Working in Comfort in the page tagged Information vi Contents Setting Up and Using Your PC Unpacking Your PC 2 ie eieaa cee ee nee 2 Con
49. he product is designed to operate If the product is not normally sold by HP in the country of use it must be returned to the country of purchase for service Response time for on site service and turn around time for return service are subject to changes from standard conditions based upon non local parts availability The system processor unit keyboard mouse and Hewlett Packard accessories inside the system processor unit such as video adapters mass storage devices and interface controllers are covered by this warranty Customer replaceable components may be serviced through expedited part shipment In this event HP will prepay shipping charges duty and taxes provide telephone assistance on replacement of the component when necessary and pay shipping charges duty and taxes for any part that HP asks to be returned 93 HP products external to the system processor unit such as external storage subsystems displays printers and other peripherals are covered by the applicable warranties for those products HP software is covered by the HP Software Product Limited Warranty On site visits caused by non Hewlett Packard products whether internal or external to the system processor unit are subject to standard per incident travel and labor charges On site service for this product is restricted or unavailable in certain locations In HP Excluded Travel Areas areas where geographical obstacles undeveloped roads or unsuitable pub
50. hed to the PC USB is not supported by all operating systems If the USB drivers are not available on your PC they can be obtained from HP s electronic services NOTE 1 Setting Up and Using Your PC Connecting the Mouse Keyboard Display and Printer Connections for Models with MGA Millennium Video Board If your PC has a MGA Millennium video board use the following connectors MGA Millenium video pr ce display connector Parallel Connector Serial Connectors The Universal Serial Bus USB connectors are between the serial connectors and can be used for USB accessories Most USB accessories are automatically configured as soon as they are physically attached to the PC USB is not supported by all operating systems If the USB drivers are not available on your PC they can be obtained from HP s electronic services NOTE 1 Setting Up and Using Your PC Connecting to a Network Connecting to a Network If your PC comes with a network connector let your Network Administrator know you are connecting your PC to the network Connect the network cable to the RJ 45 UTP Unshielded Twisted Pair LAN connector To enable your network connection refer to the Integrated Network Interface Submenu in the Configuration Menu of the HP Setup program You can find additional information in the online Network Administrator s Guide If you need a BNC Coax connector to connect to the network you can install an optional BNC c
51. hen copying or adaptation is an essential step in the use of the software with a computer so long as the copies and adaptations are used in no other manner OWNERSHIP Customer agrees that he she does not have any title or ownership of the software other than ownership of the physical media Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws Customer acknowledges and agrees that the software may have been developed by a third party software supplier named in the copyright notices included with the software who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agreement PRODUCT RECOVERY CD ROM If your computer was shipped with a product recovery CD ROM i The product recovery CD ROM and or support utility software may only be used for restoring the hard disk of the HP computer with which the product recovery CD ROM was originally provided ii The use of any operating system software by Microsoft contained in any such product recovery CD ROM shall be governed by the Microsoft End User License Agreement EULA TRANSFER OF RIGHTS IN SOFTWARE Customer may transfer rights in the software to a third party only as part of the transfer of all rights and only if Customer obtains the prior agreement of the third party to be bound by the terms of this License Agreement Upon such a transfer Customer agrees that his her rights in the software are te
52. ime can be incorrect for the following reasons e the time has changed for the seasons e the PC has been unplugged from the power too long and the battery is discharged To change the date and time use your operating system utilities or the Setup program If You Have a Network Problem If you have a problem with your PC s network run the HPIEDIAG utility preloaded on your PC s hard disk drive 1 Select drive C to access the PC s hard disk drive 2 Change to the DIAG directory by typing either CD LANDRV DIAG CD LAN DIAG 3 Start the HPIEDIAG utility by typing HPIEDIAG we Follow the instructions on the screen Then check the configuration of the integrated Ethernet interface using the Setup program refer to Integrated Network Interface Submenu Configuration group in the HP Setup program see HP Setup Program on page 66 Refer also to the online Network Administrator s Guide 58 No Sound When Running Any Applications No Output from the 8 bit or 16 bit Digitized Sounds The Volume is Too Low Audio Input from the Microphone is Too Low or No Audio At All 3 Troubleshooting Your PC If Your PC Has an Audio Problem If Your PC Has an Audio Problem First check that the output volume is not set to zero Use the volume control on the front panel Make sure the headphones are not connected directly to the CD ROM drive see the connection information in chapter 1 Remember also that plugging th
53. l Accessories In Your PC This chapter explains how to install accessories such as extra memory accessory boards and additional disk drives in your PC 2 How to Install Accessories In Your PC Accessories You Can Install Accessories You Can Install Video Memory Up to Four Accessory Boards Some slots may come with pre installed boards Front Access Device Shelf 5 25 inch 1 2 MB flexible disk drive Tape Drive ATU eS SSS L VY Main Memory Modules 32 bit EDO 8 MB kit 2 x 4 MB modules Cache Memory 16 MB kit 2 x 8MB modules 32 MB kit 2 x 16 MB modules 64 MB kit 2 x 32 MB modules Pairs of identical modules must be installed One internal mass storage device Network LAN Board UTP on some models WARNING 2 How to Install Accessories In Your PC Removing and Replacing the Cover Removing and Replacing the Cover For your safety never remove the PC s cover without first removing the power cord from the power outlet and any connection to a telecommunications network Always replace the cover on the PC before switching it on again Removing the Cover 1 2 Switch off the display and the PC Disconnect the power cords from the power outlets the PC and the display Disconnect any connection to a telecommunications network Then remove the display If necessary unlock the cover using the key provided with the PC Slide the two tabs on the front of the compu
54. lding or within several buildings of a campus Mapping The transformation of one coordinate system into another In the Glossary 3 D viewing pipeline for instance an object is defined by the application developer in model coordinates these are mapped to world coordinates the world coordinates are mapped to normalized device coordinates NDCs the NDCs are mapped to device coordinates and the final picture is displayed Also an application for computer graphics systems See geographic mapping and geographic information systems mass storage Any device used to store large amounts of data Usually refers to hard disks and tape backup units memory modules Miniature boards containing memory chips Used for increasing the amount of memory available in the computer MID files Standard file format used to store MIDI sequence information MIDI Musical Instrument Digital Interface An international hardware software standard that specifies the cable and hardware interface that allows several devices instruments and computers to interchange music codes and events multimedia Combining static media such as text and pictures with dynamic data such as sound video and animation on the same system network server mode A security feature that prevents unauthorized use of an input device like a keyboard or mouse while your computer is running as an unattended network server OLE Object Linking and Embedding
55. le that is compatible with the proposed IEEE 802 12 standard This technology guarantees access to any end node that requests to transmit while ensuring priority access to end nodes that require consistent continuous access for applications such as full motion video or video conferencing adapter An accessory board that connects to the system board via an accessory board slot BBS Bulletin Board System A computer that uses a modem and software to serve as an information source for other computers equipped with a modem Hewlett Packard has a BBS that can be reached at 1 408 553 3500 BIOS Basic Input Output System Software that provides an interface between the computer hardware and the operating system bus An electrical connection over which information is transported cache A block of high speed memory used for the temporary storage of data and processor instructions CD ROM Compact Disc Read Only Memory A mass storage device that uses compact disc technology CDs can store data but most cannot be written to CMF Filename extension for sound files saved in the Creative Labs Inc music data file format CMOS Complementary Metal Oxide Semiconductor memory requires very little power to operate The contents of your computer s CMOS memory are preserved when you turn off the computer It is used to store information that must be maintained such as your computer s configuration Color map The color optio
56. lic transportation prohibit routine travel service is provided on a negotiated basis at extra charge Response time for HP on site service in an HP Service Travel Area is normally next business day excluding HP holidays for HP Travel Zones 1 3 generally 100 miles or 160 Km from the HP office Response time is second business day for Zones 4 and 5 200 miles 320 Km third business day for Zone 6 300 miles 480 Km and negotiated beyond Zone 6 Worldwide Customer Support Travel information is available from any HP Sales and Service Office Travel restrictions and response time for dealer or distributor service are defined by the participating dealer or distributor Service contracts which provide after hour or weekend coverage faster response time or service in an Excluded Travel Area are often available from HP an authorized dealer or authorized distributor at additional charge Customer Responsibilities The customer may be required to run HP supplied diagnostic programs before an on site visit or replacement part will be dispatched The customer is responsible for the security of its proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files data or programs For on site service the customer must provide access to the product adequate working space and facilities within a reasonable distance of the product access to and use of all informati
57. ller 00 0 cece e eee ene 69 HP SupportPAack 2 opu LEID en eee eee 69 HP Support Assistant CD ROM 0 0 0 0 ccc cece 70 Hewlett Packard Information Services 00000005 71 HP Forum on CompuServe 0 0 0 0 ce eee nes 71 HP Forum on America Online 0 0 0 0 00 eee eee 72 HIP BBS Library s cist rates o a o tO E ere eh idest Sees Le E 73 HP World Wide Web Site 0 0 cece 73 HP FAXback on Demand HP FIRST 0 0 00 00 0c eee 74 HP Audio Tips USA only HP Automated Support Directory 74 Ordering Drivers and BIOS on Diskette 0 0 75 HP Support Services 0 0 c cect nent eens 76 Hewlett Packard Telephone Support 000 00 eee 77 Lifeline Telephone Support llle 78 SUMMALY duele 9ueriexa nutem es Eyed p ques e ao 80 Hewlett Packard Marketing Headquarters 81 Gl ssary sse ees Bias aoe ees Slee Die oe be Os Se a a 83 Index EER a III ER OSS OE SEG EPS eet 87 xi xii setting Up and Using Your PC WARNING Operating System Installation Tools 1 Setting Up and Using Your PC Unpacking Your PC Unpacking Your PC If you have any doubt that you can lift the PC or display safely do not try to move it without help Typical Display Typical Computer Keyboard 1 When you receive your PC unpack all the components 2 Placethe PC ona sturdy desk near to easily accessible power outlets
58. lso available Country Number Baud Rate United States 1 208 344 1691 300 1200 2400 4800 9600 14400 United Kingdom 44 1344 3600880 up to 14400 Worldwide 1 208 344 1691 300 1200 2400 4800 9600 14400 Set your modem for no parity 8 data bits and 1 stop bit N 8 1 HP World Wide Web Site The HP World Wide Web site gives you access to information about HP its products including product data sheets service and support information electronic newsletters and technical tips You can also download the latest versions of drivers BIOS and software utilities The Access Guide Directory guides you through the information and services available World Wide Web URL http www hp com 13 4 Hewlett Packard Support and Information Services Hewlett Packard Information Services HP FAXback on Demand HP FIRST HP FIRST is a service where you can select documents support and technical information data sheets and pre sales information which are then faxed to you To access this service you can use a touch tone phone and have the fax sent to the fax machine of your choice or use the handset on your fax machine and dial one of the numbers given below Country Region Number Access Method United States 1 800 333 1917 Phone or fax U K 0800 960271 Phone or fax Australia 61 3 9272 2627 Phone or fax Singapore 65 291 7951 Phone or fax Hong Kong 852 250
59. manual or service booklet Consumer transactions in Australia and the United Kingdom The disclaimers and limitations above shall not apply and shall not affect the statutory rights of a Consumer Rev 19 11 96 96 Your HP Vectra PC Physical Characteristics Characteristic Description Weight excluding display and keyboard 9 kg 20 pounds Dimensions Width 42 cm 16 5 Height 12 5 cm 4 9 Depth 39 cm 15 3 Footprint 0 17 m 1 8 ff Storage temperature 40 C to 70 40 F to 158 F Storage humidity 8 to 80 relative Operating temperature 5 C to 40 C 40 F to 104 F Operating humidity 15 to 80 relative Acoustic noise emission LW lt 40 dBA Power supply Input voltage 100 127 amp 200 240 V ac Input frequency 50 60 Hz Maximum output power 160 W continous CA ocoao Part Number D4550 90001 Printed in USA 12 96 te Paper not bleached with chlorine
60. nd on a label on the rear of the display Depending on which model PC you have you may also be asked to select which operating system you want to use Windows 3 11 or Windows 95 Once you have confirmed your selection of the operating system you cannot change that selection The operating system that you have NOT chosen will be deleted from the computer s hard disk 3 While the initialization program is running you can complete the Warranty Registration card that you will find inside the back of this manual When the initialization routine has finished click on OK and the PC will restart After Your PC Has Restarted O Set the keyboard to a comfortable position O Adjust the display screen s brightness and contrast to suit your needs If the picture does not fill the screen or is not centered adjust it using the controls on the display Refer to the display s manual for details 1 Setting Up and Using Your PC Starting and Stopping Your PC Creating Master Diskettes Itis very important that you create master diskettes for your preloaded software as soon as possible HP recommends that you use new diskettes If you need to restore the preloaded software on your PC you can use these diskettes to do so For details on how to create these diskettes refer to the documentation for your operating system Stopping Your PC To stop the PC make sure that you have exited all programs and the operating system if necessary and
61. necting the Mouse Keyboard Display and Printer 3 Connections for Models with Integrated Video Display 3 Connections for Models with MGA Millennium Video Board 4 Connecting to a Network 00 0 cee cece eee eee 5 Connecting Audio Accessories 00 ccc eens 6 Connecting the Power Cables 0 00 ce cece eens 7 Your PC s Hardware Control Panel 0 0000 eee eee 8 Starting and Stopping Your PC 0 ccc ees 9 Starting YOUr PG ure deg ict ete hela EUN ate e aimed 9 Starting the PC for the First Time 0 00 0c eee eee 10 Stopping Your PO reparate neata e eb ak ERE bebe hes 12 Setting Passwords 0 ccc cee teen eens 13 Setting an Administrator Password 00 0 eee eee eee 13 Setting a User Password 00 eee eee eens 14 Using Power Management eese 15 Additional Information and Help 0 0 0 0 cece eee 15 How to Install Accessories In Your PC Accessories You Can Install 0 0 0 0 cee ee eee 18 vii Removing and Replacing the Cover 0000 e ees 19 Removing the Gover c ye x EE RR E EA 19 Replacing the Cover after Installing Accessories 19 Moving and Replacing the Power Supply 5 20 Installing Memoty riei ee RR Rer RR eee 21 Imstalling Mairi Memory cocus sere cet XA Be gales AAEM Bask 21 Installing an Optional Cache
62. ned defects during the warranty period HP will either at its option repair or replace products which prove to be defective Should HP be unable to repair or replace the product within a reasonable amount of time the customer s alternate exclusive remedy shall be a refund of the purchase price upon return of the product Limitation of Warranty The above warranty shall not apply to defects resulting from misuse unauthorized modification operation or storage outside the environmental specifications for the product in transit damage improper maintenance or defects resulting from use of non HP software accessories media supplies consumables or such items not designed for use with the product HP makes no other express warranty whether written or oral with respect to this product Any implied warranty of merchantability or fitness is limited to the three year duration of this written warranty Some states or provinces do not allow limitations on how long an implied warranty lasts so the above limitation or exclusion may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state or province to province Limitation of Liability and Remedies The remedies provided above are the customer s sole and exclusive remedies In no event shall HP be liable for any direct indirect special incidental or consequential damages whether based on warranty contract tort or a
63. ng 28 master diskettes creating 12 Memory installing 21 memory installing main memory 22 23 installing video memory 24 microphone location of connector 6 MIDI connector 6 defined 85 modem start from 47 mouse problems 51 N network defined 84 telephone support 79 network connecting to 5 o OpenGL 85 OverDrive processor installing 40 88 P password setting 13 PC starting 9 starting for the first time 10 stopping 12 PC unpacking 2 Plug and Play defined 85 power cables connecting 7 Power Supply 20 power supply removing 20 replacing 20 Power On Self Test screen 10 printer problems 52 problems with accessory board 56 with software 57 with the audio interface 59 with the flexible disk drive 53 with the hard disk 54 with the printer 52 R removing the cover 19 Replacing cover 19 S SCAM defined 86 SCSI defined 86 security bracket installing 42 setting passwords 13 Setup program 66 software initializing 10 license agreement 11 master diskettes 12 problems 57 start from modem 47 starting PC 9 PC for the first time 10 Starting and Stopping Your PC 9 stopping PC 12 Summary screen 66 support by telephone 77 78 information services 67 Network Phone in Support 79 summary of services 80 Support Assistant ordering information 70 switch location 63 System board 63 system board 63 jumper location 63 switch location 63 S
64. ng accordingly Grenoble Jean Marc JULIA January 1997 Product Quality Manager 90 FCC for USA only Federal Communications Commission Radio Frequency Interference Statement Warning This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates and uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to correct the interference by one or more of the following measures reorient or relocate the receiving antenna increase the separation between the equipment and the receiver connect the equipment into an outlet on a circuit different from that to which the receiver is connected consult the dealer or an experienced radio TV technician for help Hewlett Packard s FCC Compliance Tests were conducted with HP supported peripheral devices and HP shielded cables such as those you receive with your system Changes or modifications not expressly ap
65. nnections to data cables 1 Hard disk drive 1 Bootable hard disk drive First connector Primary IDE Cable 2 Hard disk drives 1 Bootable hard disk drive First connector Primary IDE Cable 2 Second hard disk drive Second connector Primary IDE Cable 3 Hard disk drives 1 Bootable hard disk drive First connector Primary IDE Cable 2 Second hard disk drive Second connector Primary IDE Cable 3 Third hard disk drive Secondary IDE Cable 1 Hard disk drive 1 Bootable hard disk drive First connector Primary IDE Cable 1 CD ROM 2 CD ROM Secondary IDE Cable 2 Hard disk drives 1 Bootable hard disk drive First connector Primary IDE Cable 1 CD ROM 2 Second hard disk drive Second connector Primary IDE Cable 3 CD ROM Secondary IDE Cable Refer to the IDE drive s manual to see if you must set jumpers The drive jumper should be set to cable select Configuring an IDE Device After Installation After installing a second IDE drive or after installing any flexible disk drive you will need to verify that your PC has correctly identified the new configuration by viewing the HP Summary Screen Refer to the page 66 If the configuration is not correct run the Setup program to configure the device Refer to HP Setup Program on page 66 IDE drives are automatically detected by the Setup program However a newly installed CD ROM may require that you install an appropriate device driver Refer to your operating system
66. ns in a graphics system arranged by index number Typically the system has a default color map The index of colors in the color map can be reallocated depending on the application There is one color map in the hardware often called a color lookup table but many color maps can be allocated in software and indexed as appropriate for separate applications controller A device that enables another device such as a hard disk to communicate with the computer device driver Softwarethat enables the computer to interface with a specific peripheral such as a printer or display 83 Glossary Double buffering The process of using two frame buffers for smooth animation Graphical contents of one frame buffer are displayed while updates occur on the other buffer When the updates are complete the buffers are switched Only complete images are displayed and the process of drawing is not shown The result is the appearance of smooth animation DIMM Dual In line Memory Module These memory modules provide a 64 bit data path for improved system performance DSP Digital Signal Processor ECC Error Correcting Code can detect and correct data errors in memory modules Eight bit color The color range possible with an eight bit graphics system Each pixel in an 8 bit system can display one of 256 colors 28 at any given time These colors are typically obtained from a color map expansion slot A slot inside the compu
67. ny other legal theory The foregoing limitation of liability shall not apply in the event that any HP product sold hereunder is determined by a court of competent jurisdiction to be defective and to have directly caused bodily injury death or property damage provided that in no event shall HP s liability for property damage exceed the greater of 50 000 or the purchase price of the specific product that caused such damage Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages including lost profit so the above limitation or exclusion may not apply to you Obtaining On Site Warranty Service To obtain on site warranty service the customer must contact an HP Sales and Service Office in the US call the HP Customer Support Center at 303 635 1000 or a participating Authorized HP Personal Computer Dealer Repair Center The customer must be prepared to supply proof of the purchase date This warranty is extended worldwide under certain conditions please check with your local HP office to products purchased from HP or an Authorized HP Personal Computer Dealer which are reshipped by the original purchaser either for use by the original purchaser or provided as an incidental part of systems integrated by the original purchaser When available in the country of use service is provided in the same manner as if the product was purchased in this country and can only be provided in countries where t
68. oax adapter order HP D3979A Refer to Installing a BNC Coax Adapter on page 38 WARNING 1 Setting Up and Using Your PC Connecting Audio Accessories Connecting Audio Accessories If your PC has multimedia capabilities it will have a Headphones jack and a Microphone jack on the rear panel An audio Line In jack an audio Line Out jack and a MIDI interface connector SPK OUT are also located on the rear panel NOTE The internal speaker and the Line Out jack on the rear of your PC are deactivated when you use the Headphones jack The internal speaker is deactivated when you use the Line Out jack not supplied with your PC To avoid discomfort from unexpected noise always turn the volume down before connecting headphones or speakers Listening to loud sounds for prolonged periods may permanently damage your hearing Before putting on headphones place them around your neck and turn the volume down When you put on the headphones slowly increase the volume until you find a comfortable listening level and leave the volume control in that position WARNING 1 Setting Up and Using Your PC Connecting the Power Cables Connecting the Power Cables For your safety always connect the equipment to a grounded wall outlet Always use a power cable with a properly grounded plug such as the one provided with this equipment or in compliance with your national regulations This PC is disconnected from the power by
69. ocessor into place Replace the heatsink and fasten the clip if the heatsink is not directly attached to the processor CAUTION Do not change the system board switches after you install an OverDrive processor 6 Replace the computer s power supply and cover Reconnect all cables and power cords 2 How to Install Accessories In Your PC Installing the Security Bracket Installing the Security Bracket The security bracket supplied with the computer can be used to fasten the computer to your desk 1 Remove the computer s cover refer to page 19 2 Remove the security bracket from the storage position ev o gt Remove the bracket from the storage position Insert the bracket in the computer Insert the security bracket from inside the computer into the slot shown in the diagram above Press it firmly until it snaps into place Install any other accessories before replacing the cover Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC 3 Troubleshooting Your PC Solving Problems Solving Problems This chapter can help you solve most problems you might have with your PC If you are unable to solve your problem after following the advice in this chapter refer to Hewlett Packard Support and Information Services on page 67 HP Summary Screen The HP Summary Screen provides information about your PC s curren
70. of warranty 78 4 Hewlett Packard Support and Information Services HP Network Phone in Support Service NPS HP Network Phone in Support Service NPS The HP Network Phone in Support Service NPS provides fast access to HP experts in networked Multivendor environments It can help you to e resolve complex network problems leverage HP s alliances with leading Network Operating Systems and Network manufacturers e support your HP and non HP products with a single telephone call e increase network uptime You can purchase the HP NPS service as an annual contract billable in advance annually bi annually quarterly or at an hourly rate This contract service provides unlimited toll free access to HP Response Center Engineers RCEs To obtain an HP NPS contract contact your HP authorized reseller or if you are in the US call 800 437 9140 79 4 Hewlett Packard Support and Information Services Summary Summary The table below summarizes the services and support available from HP or authorized resellers Service Covers Period Response Fee When Purchase covered time available from Basic Parts and labor for HP Three years from Next working day No charge At time of HP Warranty products date of purchase for on site purchase first year on site second and third year return to HP HP Parts and labor for HP First three years Next working day
71. on and facilities determined necessary by HP to service the product and operating supplies and consumables such as the customer would use during normal operation When service is being performed on site a representative of the customer must be present at all times The customer must state if the product is being used in an environment which poses a potential health hazard to repair personnel HP or the servicing dealer may require that the product be maintained by customer personnel under direct HP or dealer supervision Obtaining Return Warranty Service When return warranty service applies the product must be returned to a service facility designated by HP Customer must enclose a copy of a document proving date of purchase The customer shall prepay shipping charges and shall pay all duty and taxes for products returned to HP for warranty service HP shall pay for return of products to the customer except for products returned to the customer from another country HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Rev 20 11 96 94 HP Software Product License Agreement and Software amp Product Limited Warranty Your HP Vectra PC contains preinstalled software programs Please read the Software License Agreement before proceeding CAREFULLY READ THIS LICENSE AGREEMENT AND LIMITED WARRANTY STATEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT RIGHTS IN THE SOF
72. ord twice Be sure to save your changes before you exit the Setup program To remove the password follow the same procedure as to set a password but do not enter anything in the password field Press and then press a second time to confirm your action If you forget your password refer to If You Have Forgotten Your Password on page 57 NOTE 1 Setting Up and Using Your PC Setting Passwords Setting a User Password A user password can only be set if an Administrator Password has already been set Set a User Password to provide a power on password prompt to prevent your PC being started or used in your absence start the PC when the keyboard and mouse are locked you must type the password and press to unlock the keyboard refer to Power On Password in the HP Setup program refer to HP Setup Program on page 66 If you have set both an Administrator Password and a User Password and you enter the Setup program by using the User Password you will be restricted in your ability to change setup items If you enter the Setup program with an Administrator Password you will have no restrictions To set a User Password 1 2 3 4 Start the Setup Program Refer to HP Setup Program on page 66 Select the Security menu group Select the User Password submenu Choose the Set User Password setup item You will be asked to enter your password twice Be sure to save your changes before you exit the Setup
73. ory for the HP Sales and Service Office near you If you cannot find a convenient HP office you can write to one of the major HP Sales and Service Offices or one of the Worldwide Marketing Headquarters listed here ASIA Far East Sales Region Hdqtrs Hewlett Packard Asia Ltd 22 F Peregrine Tower Lipp Centre 89 Queensway Central Hong Kong EUROPE European Operations Hdqtrs Hewlett Packard S A 150 route du Nant d Avril P 0 Box 1217 Meyrin 2 Geneva Switzerland MIDDLE EAST AFRICA Middle East Central Africa Sales Hdqtrs Hewlett Packard S A Rue de Veyrot 39 CH 1217 Meyrin 1 Geneva Switzerland Hewlett Packard LATIN AMERICA Prolongaci n Reforma No 700 Col Lomas de Santa Fe Del Alvaro Obreg n M xico 01210 Mexico D F USA Intercon Operations Hdgtrs Hewlett Packard Company 3495 Deer Creek Road P 0 Box 10495 Palo Alto CA 94303 0896 USA CANADA Hewlett Packard Ltd 6877 Goreway Drive Mississauga Ontario L4V 1M8 Canada 4 Hewlett Packard Support and Information Services Hewlett Packard Marketing Headquarters 82 Glossary 100Base T Refers to the 100 Mbit s network technology over category 5 UTP unshielded twisted pair cable that is compatible with the proposed IEEE 802 3 standard This technology which takes the CSMA CD protocol to 100 MBits s operation is also referred to as 802 3u or Fast Ethernet 100VG AnyLAN Refers to the 100 Mbit s network technology over voice grade cab
74. program To remove the password follow the same procedure as to set a password but do not enter anything in the password field Press and then press a second time to confirm your action If you forget your password refer to If You Have Forgotten Your Password on page 57 1 Setting Up and Using Your PC Using Power Management Using Power Management Power management enables you to reduce the PC s power consumption when you are not using the PC To configure power management refer to Power Menu Items in the HP Setup program refer to HP Setup Program on page 66 Refer to your operating system documentation for detailed information about the capabilities of your operating system to implement power management This PC s power management complies with the Energy Star Computers Program initiated by the United States Environmental Protection Agency Additional Information and Help Additional information about your PC is preloaded on your PC s hard disk drive This information includes e New features what is new and special about your PC Using your PC simple how to use guidelines about using your PC e Working in comfort guidance on ergonomic issues e Inside your PC describes the basic parts of your PC how to upgrade and how to optimize performance e HP support similar to chapter 4 in this User s Guide e Glossary 1 Setting Up and Using Your PC Additional Information and Help How to Instal
75. proved by Hewlett Packard could void the user s authority to operate the equipment Notice for Canada This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la Class B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Safety Warning for the USA and Canada If the power cord is not supplied with the computer select the proper power cord according to your local national electric code USA use a UL listed type SVT or SJT detachable power cord Canada use a CSA certified detachable power cord For your safety never remove the PC s cover without first removing the power cord and any connection to a telecommunication network Always replace the cover before switching on again Si le cordon secteur n est pas livr avec votre ordinateur utiliser un cordon secteur en accord avec votre code electrique national USA utiliser un cordon secteur UL listed de type SVT ou SJT Canada utiliser un cordon secteur certifi CSA Pour votre s curit ne jamais retirer le capot de l ordinateur sans avoir pr alablement d branch le cordon secteur et toute connection un r seau de t lecommunication N oubliez pas de replacer le capot avant de rebrancher le cordon secteur Changing a battery There is a danger of explosion if the battery is incorrectly installed For your safety never attempt to recharge disassembl
76. r slot limit of 25 W between all supply rails 64 3 Troubleshooting Your PC Technical Information IRQs DMAs and I O Addresses Used by Your PC IRQs used by PC ROO system timer RQ1 keyboard The IRO DMA and RQ2 system cascade 0 address RO3 free if not used for serial port mappings shown R04 free if not used for serial port here are for a PC R05 free if not used for parallel port with a basic RQ6 flexible disk drive controller configuration The R07 free if not used for parallel port resources used by RO8 real time clock your PC may vary R09 available for PCI devices if not used by ISA board depending upon R010 available for PCI devices if not used by ISA board which accessory R011 available for PCI devices if not used by ISA board boards are bundled RQ12 mouse with the PC R013 co processor RQ14 integrated IDE hard disk drive controller R015 ree if not used by second IDE controller DMAs DMA 0 ree used by PC DMA 1 ree if not used for parallel port in Setup DMA 2 lexible disk drive controller DMA 3 ree if not used for parallel port in Setup DMA 4 used to cascade DMA channels 0 3 DMA 5 ree DMA 6 ree DMA 7 ree 1 0 Addresses 170h 177h 376h IDE secondary channel used by PC 1F h 1F7h 3F6h IDE primary channel 278h 27Fh and 3A8h parallel port 2E8h 2EFh serial port 2F8h 2FFh serial port 370h 371h integrated 1 0 controller 378h 37Fh parallel port 3BOh 3DFh 3B0 3BB 300 3DF integrated vi
77. removing the power cable from the power outlet This means the PC must be located close to a power outlet that is easily accessible 1 2 3 Display Power Cord If fitted remove the label covering the computer s power connector Connect the power cords to the display and the computer The connectors are shaped to go in one way only Connect the display s power cord and the computer s power cord to a grounded outlet Computer Power Cord Grounded Outlet 1 Setting Up and Using Your PC Your PC s Hardware Control Panel Your PC s Hardware Control Panel Your PC s hardware control panel is on the front of your PC Power on Status Light Hard Disk Activity Light Power On Off Volume Control Speaker Out for Headset Optional see note below Optional see note below Power On Off Button Press this button to turn the power on or off to your PC Hard Disk Activity Light This light glows flickers when your hard disk drive is being accessed The hard disk activity light only works if you have an IDE hard disk drive which comes with your Vectra PC If you replace this drive witha SCSI hard disk drive this light will not work NOTE If your PC comes with an audio board the front panel will have controls for the audio board NOTE 1 Setting Up and Using Your PC Starting and Stopping Your PC Starting and Stopping Your PC If you are starting your PC for the first time refer to Starting the PC for the Fir
78. river defined 83 DIMM defined 84 display connecting 3 Screen brightness 11 display screen contrast 11 DMA Channels used by the PC 65 double buffering 84 drivers obtaining via HP BBS 73 obtaining via World Wide Web 73 ordering by mail 75 E ECC defined 84 eight bit color 84 error message 47 F flexible disk drive problems 53 frame buffer 84 G glossary 83 graphical user interface 84 H hard disk problems 54 headphones jack location of connector 6 Hewlett Packard BBS library 73 information services 71 marketing headquarters 81 support and information services 67 World Wide Web access 73 HP Forum on America Online 72 on CompuServe 71 HP Setup program 66 HP Summary screen 66 I V O addresses used by the PC 65 IDE drives 28 installing 30 31 information services 71 Initializing software 10 Installing main memory 21 memory 21 video memory upgrade 24 installing accessories 17 accessory board 36 accessory boards 35 IDE drives 30 31 mass storage devices 28 security bracket 42 video memory 24 installing a tape drive 33 Installing memory 21 Interrupt Request Channels used by the PC 65 87 Index J jumper location 63 K keyboard connecting 3 keyboard problems 51 L LAN defined 84 LAN connection 5 LINE IN jack location of connector 6 LINE OUT jack location of connector 6 M mapping 84 mass storage devices installi
79. rminated and that he she will either destroy his her copies and adaptations or deliver them to the third party SUBLICENSING AND DISTRIBUTION Customer may not lease sublicense the software or distribute copies or adaptations of the software to the public in physical media or by telecommunication without the prior written consent of Hewlett Packard TERMINATION Hewlett Packard may terminate this software license for failure to comply with any of these terms provided Hewlett Packard has requested Customer to cure the failure and Customer has failed to do so within thirty 30 days of such notice UPDATES AND UPGRADES Customer agrees that the software does not include updates and upgrades which may be available from Hewlett Packard under a separate support agreement EXPORT CLAUSE Customer agrees not to export or re export the software or any copy or adaptation in violation of the U S Export Administration regulations or other applicable regulation U S GOVERNMENT RESTRICTED RIGHTS Use duplication or disclosure by the U S Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause in DFARS 252 227 7013 Hewlett Packard Company 3000 Hanover Street Palo Alto CA 95 94304 U S A Rights for non DOD U S Government Departments and Agencies are as set forth in FAR 52 227 19 c 1 2 HP Software Product Limited Warranty T
80. shall be a refund of the purchase price upon return of the product and destruction of all other non removable media copies of the software product Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not later than thirty 30 days after the expiration of the warranty period Limitation of Warranty HP makes no other express warranty whether written or oral with respect to this product Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90 day duration of this written warranty Some states or provinces do not allow limitations on how long an implied warranty lasts so the above limitation or exclusion may not apply to you This warranty gives specific legal rights and you may also have other rights which vary from state to state or province to province Limitation of Liability and Remedies THE REMEDIES PROVIDED ABOVE ARE CUSTOMER S SOLE AND EXCLUSIVE REMEDIES IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING LOST PROFIT WHETHER BASED ON WARRANTY CONTRACT TORT OR ANY OTHER LEGAL THEORY Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Obtaining Warranty Service Warranty service may be obtained from the nearest HP sales office or other location indicated in the owner s
81. st Time on page 10 To stop your PC referto Stopping Your PC on page 12 Starting Your PC 1 Before you start your PC first switch on the display 2 Start your PC in one of these ways press the power button on the front panel press the space bar When you switch on the computer the computer carries out the Power On Self Test POST while the Vectra logo is displayed If you wish to view the POST details press to get the HP Summary Screen If there is an error in the POST the error will automatically be displayed For details refer to If a POST Error Message is Displayed on page 47 9 Ifyouhave set a password in the PC s Setup program the password prompt displays after the POST has completed If the Password prompt is displayed type your password and press to be able to use the PC CAUTION NOTE 1 Setting Up and Using Your PC Starting and Stopping Your PC Starting the PC for the First Time If your PC has preinstalled software it is initialized the first time you start the PC The software initialization process takes approximately three minutes This process sets up the software in your language and sets up your software to use the hardware installed in your computer you can change the settings after the software has been initialized You may also be asked to select which operating system you want to use for example Windows 3 11 or Windows 95 Once you have confirmed your selection of the operating system
82. t configuration To view the Summary Screen press just after your PC is switched on and while the Vectra Logo appears during the Power on Self Test POST Refer to HP Setup Program on page 66 44 Check External Items 3 Troubleshooting Your PC If Your PC Does Not Start Properly If Your PC Does Not Start Properly Use this section if your PC does not start properly when you turn it on and you experience one of the following symptoms e Your PC s display is blank and there are no error messages e You cannot start your PC from a modem e A POST error message is displayed Display is Blank and There Are No Error Messages If your display is blank and there are no error messages when you turn on your PC follow this procedure Check external items 2 Check internal items 3 Rebuild your PC s components Be sure the following external items are functioning properly e Check that the computer and display are turned on The power light should be illuminated e Check the display s contrast and brightness settings e Make sure that all cables and power cords are firmly plugged in e Make sure the power outlet is working 45 Check Internal Items Rebuild Your PC s Components 3 If Troubleshooting Your PC Your PC Does Not Start Properly Ifthe PC still does not start properly follow this procedure to check the internal items 1 2 3 Turn off the display the computer and all external devices
83. tall Accessories In Your PC Installing a BNC Coax Adapter To Install a BNC Coax Adapter Step 3 Remove the metal plug Step 4 Remove the nut Step 5 Attach the coax adapter board to the network board Step 6 Screw the nut back onto the coax connector 38 2 How to Install Accessories In Your PC Installing an OverDrive Processor Installing an OverDrive Processor You can install an Intel OverDrive processor in your PC Contact your authorized reseller for more details about the availability of the Intel OverDrive processor for your PC 1 40 Disconnect the computer power cords from the power outlets and disconnect the PC from any telecommunications network Remove the computer s cover and lift the power supply from it s seating as described in Moving and Replacing the Power Supply on page 20 If the heat sink is not directly attached to the processor unclip the heat sink Raise the lever on the socket to unlock the processor and lift out the processor Heat Sink Processor 2 How to Install Accessories In Your PC Installing an OverDrive Processor 5 To install the new processor a aa Locate the corner markers e onthe processor a dot or notch broken corner e onthe processor socket a dot Position the processor over the socket with it s corner marker facing the corner marker on the socket Place the processor into the socket Lower the lever to lock the pr
84. ter connected to the system board that can be used for accessory boards extended memory Memory which can be addressed by the processor in the area of memory above the first 1 MB Frame buffer Display memory that temporarily stores buffers a full frame of picture data at one time Frame buffers are composed of arrays 84 of bit values that correspond to the display s pixels The number of bits per pixel in the frame buffer determines the complexity of images that can be displayed Graphical user interface GUI The graphical user interface GUI provides the user with a method of interacting with the computer and its special applications usually via a mouse or another selection device The GUI usually includes such things as windows an intuitive method of manipulating directories and files and icons IDE Integrated Device Electronics An interface standard for communications between the computer and a hard disk or CD ROM IRQ Interrupt Request A signal that when received by the processor halts the current process and allows a different task to be undertaken jumper An electrically conductive part that is used to connect two or more points on a circuit board Commonly used to select configuration options LAN Local Area Network A general purpose communications network that interconnects a variety of devices within a limited geographical area A LAN might connect computers on adjacent desks within a bui
85. ter inwards Firmly slide the cover forward 5 cm 2 inches and lift it up and off the computer Replacing the Cover after Installing Accessories 1 NI DO oO c Check that you have installed all your accessories Make sure that all internal cables are properly connected and safely routed so they will not be entangled when you replace the cover Ensure the cover lock is unlocked and the tabs are inwards Lower the cover onto the computer and firmly slide it into position Slide the two tabs on the front of the cover outwards If a keylock is fitted lock the cover using the key Place the display on top of the computer Reconnect all cables and power cords 2 How to Install Accessories In Your PC Moving and Replacing the Power Supply Moving and Replacing the Power Supply You must move the power supply to access the sockets for the main memory video memory processor battery or accessory board slots 1 20 Disconnect the computer s power supply cord and any connection to a telecommunications network Remove the computer s cover Lift the front of the power supply to disengage the hinge on the rear Lift the power supply clear and lay it upside down on the frame above the disk drives Before replacing the power supply ensure that you have installed all your accessories in the PC Replace the power supply on the left hand side of the PC and ensure that the cables are neatly routed around any accessory boards
86. the HP Summary Screen Refer to page 66 Installing a Tape Drive in the Bottom Shelf A tape drive can be installed in the bottom shelf 1 Disconnect the computer s power supply cord from the power outlet and disconnect the PC from any telecommunications network 2 Remove the computer s cover 3 Remove the CD ROM from the middle shelf 33 2 How to Install Accessories In Your PC Installing Mass Storage Devices 4 Remove the two bezels from the bottom shelf The bezels snap in and out and can be removed without any tools 5 Slide the drive completely into the bottom shelf and secure it with the screws provided with the device Replace the side bezel 6 Connect the data and power cables to the rear of the drive and to the PC refer to the cables and instructions that come with the tape drive 7 Replace the CD ROM in the middle shelf 8 Install any other accessories before replacing the power supply and the cover Reconnect all cables and power cords 9 Verify the new configuration by checking the HP Summary Screen Refer to page 66 34 CAUTION 2 How to Install Accessories In Your PC Installing Accessory Boards Installing Accessory Boards Static electricity can damage electronic components Turn all equipment off Don t let your clothes touch the accessory To equalize the static electricity rest the accessory bag on top of the computer while you are removing the accessory from the bag Handle the accessory
87. then press the power button on the control panel Refer to the operating system manual for details of how to exit the operating system NOTE 1 Setting Up and Using Your PC Setting Passwords Setting Passwords You can set two passwords the administrator password and the user password to provide two levels of protection for your PC You set both passwords in the Security menu group of the Setup program Setting an Administrator Password Set the Administrator Password to protect the PC s configuration in Setup An Administrator Password can provide a power on password prompt to prevent your PC being started or used in your absence You can also use this password to start the PC when the keyboard and mouse are locked you must type the password and press to unlock the keyboard refer to Power On Password in the HP Setup program refer to HP Setup Program on page 66 If you have set both an Administrator Password and a User Password and you enter the Setup program by using the User Password you will be restricted in your ability to change setup items If you enter the Setup program with an Administrator Password you will have no restrictions To set an Administrator Password 1 Start the Setup Program Refer to HP Setup Program on page 66 2 Select the Security menu group 3 Select the Administrator Password submenu 4 Choose the Set Administrator Password setup item You will be asked to enter your passw
88. well as answer queries about usage not intended for or not commonly used with the HP Vectra Authorized HP Resellers can also offer consulting services tailored to your specific needs regarding product development or custom installations as will third party support services or the HP Customer Support organization in your country HP SupportPack HP s three year SupportPack is available from your local reseller It must be purchased within 30 days of purchasing your HP Vectra The concept of SupportPack is simple It allows you to extend your one year on site hardware warranty to a three year on site hardware warranty offering next day on site response SupportPack is valid for the piece of equipment for which it was bought but is not transferable from one piece of equipment to another 69 4 Hewlett Packard Support and Information Services HP Support Assistant CD ROM HP Support Assistant CD ROM HP Support Assistant is a yearly subscription service on two CD ROMs one for software and another one for support documentation The software CD ROM is updated monthly and contains the latest HP drivers and utilities The documentation CD ROM is also updated monthly and contains e Product manuals and service manuals e Installation and configuration information Troubleshooting information e Technical reference manuals Subscriptions to HP Support Assistant can be obtained with an order form which is available from the HP FIRST
89. wing to the screen or increases resolution or color options VOC files Proprietary digital audio format developed by Creative Labs Inc Most digital audio adheres to the Microsoft WAV format WAV files A Microsoft file format for storing digital audio data Windows RAM WRAM Dual ported memory which allows for simultaneous input of data from the graphics controller and output of data to the display Index Numerics 100BaseT defined 83 100VG AnyLAN defined 83 A accessories installing 17 accessory board installing 35 36 problems 56 Accessory boards configuring in Win dows 3 11 35 After installing a video memory upgrade on the MGA video adapter 25 After installing video memory upgrade on MGA video adapter 25 America Online HP Forum 72 audio connectors 6 problems 59 B BBS defined 83 BBS library access numbers 73 BIOS defined 83 obtaining via HP BBS 73 obtaining via World Wide Web 73 ordering by mail 75 updating video BIOS 27 bus defined 83 C cables keyboard 3 cache defined 83 CD ROM drive defined 83 CD ROM drive does not work 55 Changing the battery 61 CMOS defined 83 color map 83 CompuServe free introductory membership 71 HP forum 71 connecting display 3 keyboard 3 power cables 7 connectors audio 6 headphones 6 microphone 6 MIDI 6 control panel 8 cover replacing 19 cover removing 19 creating master diskettes 12 D device d
90. ystem board switches 63 T tape drive installing 33 telephone support for networks 79 out of warranty 78 under warranty 77 tools required for installation 2 troubleshooting 43 true color 86 U unpacking the PC 2 URL for HP World Wide Web site 73 V VESA connector 36 video board flash BIOS 27 video memory modules installing 24 Ww World Wide Web access to HP 73 Regulatory Information and Warranty Regulatory Information DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name HEWLETT PACKARD Manufacturer s Address 5 Avenue raymond Chanas 38320 Eybens FRANCE Declares that the product Product Name Personal Computer Model Number HP Vectra VL 5 xxx Series 5 Models DT and MT Conforms to the following Product Specifications SAFETY International IEC 950 1991 A1 A2 A3 Europe EN 60950 1992 A1 A2 EN 60825 1994 EMC CISPR 22 1993 EN 55022 1994 Class B EN 50082 1 1992 IEC 801 2 1992 prEN 55024 2 1992 4 kV CD 8 kV AD IEC 801 3 1984 prEN 55024 3 1991 3 V m IEC 801 4 1988 prEN 55024 4 1992 0 5 kV Signal Lines 1 kV Power Lines IEC 555 2 1982 A1 1985 EN 60555 2 1987 IEC 1000 3 3 1994 EN 61000 3 3 1995 Supplementary information The product herewith complies with the requirements of the EMC Directive 89 336 EEC amended by Directive 93 68 EEC and the Low Voltage Directive 73 23 EEC and carries the CE marki

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