HP TOUCHSMART 9100 User's Manual
Contents
1. Q Maintenance and Service Guide HP TouchSmart 9100 Business PC Copyright 2009 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Microsoft and Windows are trademarks of Microsoft Corporation in the U S and other countries The only warranties for HP products and Services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Maintenance and Service Guide First Edition December 2009 Document Part Number 602766 001 About This Book A WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life A CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information E NOTE Text set off in this manner provides important supplemental information iv About This Book Table of contents 1 Product DESCHIPEION usiuaisua cma aa ak eR FEBR AE RA ARERREE RE ERA YE REMO ERAR EE DEA C RAE E Ya2. TAWENAXWIN 7 Store the memory module in antistatic packaging To reinstall memory reverse the removal procedure 18 Chapter 4 Removal and Replacement Procedures Removing the hard drive 1 a om Ze c om T 8 Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 11 Place the computer face down on a soft flat surface Remove the hard drive memory cover see Hard drive memory cover on page 12 Remove the stand see Stand on page 15 Loosen the captured screw 1 that secures the hard drive to the computer Pull up on the handle 2 of the hard drive assembly and the pull the assembly partially out of the computer 3 Remove the power data cable from the rear of the hard drive Remove the hard drive from the computer To remove the hard drive from the hard drive cage 1 2 Remove the four screws two on each side that secure the hard drive into the hard drive cage Lift the cage off the hard drive Removing the hard drive 19 Back cover 3 Sch 0 A He som Ss Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 11 Place the computer face down on a soft flat surface Remove the hard drive memory cover see Hard drive memory cover on page 12 Remove the stand see Stand on page 15 Remove the I O cover see O cover on page 13 Remove the feet see Feet on page 14 Squeeze
3. and then click Recovery Manager If prompted click Yes to allow the program to continue Under need help immediately click Software Program Reinstallation Click Next at the Welcome screen A list of programs opens Check whether your program is there To uninstall a program 1 2 Close all software programs and folders Uninstall the damaged program a Click the Start button and then click Control Panel b Under Programs click Uninstall a program c Select the program you want to remove and then click Uninstall d Click Yes if you want to continue with the uninstall process To reinstall a program using the Recovery Manager 1 2 3 4 5 Click the Start button click All Programs click Recovery Manager and then click Recovery Manager Click Software Program Reinstallation Click Next at the Welcome screen Choose the program you want to install click Next and follow the on screen instructions When you have finished reinstalling restart the computer NOTE Do not skip this last step You must restart the computer when you are finished recovering software programs or hardware drivers Software Program and Hardware Driver Reinstallation 47 48 Creating data backup discs Use CD or DVD recording or burning software that is installed on your computer to create backup discs of important information including personal files e mail messages and Web site bookmarks You can also mov
4. removal and replacement procedures 11 back cover 20 Bluetooth module 33 feet 14 graphics card 22 hard drive 12 hard drive memory cover 12 IO cover 13 memory adding 16 optical disc 35 Index 55 preparing to disassemble the TouchSmart PC 11 stand 15 system board 29 TV tuner module 26 WLAN module 24 removing hard drive 12 removing memory 16 repairing software problems 45 restoring the system 46 right side components 2 S S Video In 5 SODIMM 8 software problems 45 software reinstallation 46 SPDIF 5 speakers 3 stand assembly 15 Stereo Audio In 5 system board removing 29 system recovery options 52 T TouchSmart button 3 TV In 5 TV tuner module removing 26 U updating drivers 45 USB 2 0 4 5 V VESA wall mount assembly 10 volume 3 Ww wall mount assembly 10 webcam 3 webcam light 6 wireless keyboard and mouse 3 6 wireless keyboard and mouse receiver light 6 wireless LAN 3 WLAN module removing 24 56 Index
5. 1 Turn off the computer If necessary press and hold the On button until the computer turns off 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Press the On button to turn on the computer 4 As soon as you see the initial company logo screen appear repeatedly press the F11 key on your keyboard until the Windows is Loading Files message appears on the screen A Under need help immediately tap System Recovery 6 If you are prompted to back up your files and you have not done so select Back up your files first recommended button and then tap Next Otherwise select Recover without backing up your files button and then tap Next Otherwise select Recover without backing up your files button and then tap Next System recovery begins After system recovery is complete tap Finish to restart the computer 7 Complete the registration process and wait until you see the desktop 8 Turn off the computer reconnect all peripheral devices and turn the computer back on Starting system recovery from recovery discs This section contains the procedure for performing a system recovery from the recovery discs you created amp NOTE System Recovery deletes any data or programs that you created or installed after purchase Therefore ensure you have backed up to a removable disc any data that you want to keep To perform a system recovery program using recovery discs 1
6. 15 Remove the I O cover see O cover on page 13 Remove the feet see Feet on page 14 H e Ac ue 6S JPN Remove the back cover see Back cover on page 20 24 Chapter 4 Removal and Replacement Procedures 8 Remove the amp board shield by removing the two screws rotating the top of the shield upward and lifting the shield off the computer 9 Remove the system board shield by removing the nine screws that secure it to the computer and then lifting it off the computer 10 Disconnect the two antenna cables from the module 1 WLAN module 25 11 Remove the two screws that secure WLAN module to the system board 2 12 Lift the module up to a 45 degree angle and then remove it from the slot at an angle To install the WLAN module reverse the removal procedures WLAN modules include a notch that prevents incorrect installation TV tuner module 1 Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 11 Place the computer face down on a soft flat surface Remove the hard drive memory cover see Hard drive memory cover on page 12 Remove the stand see Stand on page 15 Remove the I O cover see l O cover on page 13 Remove the feet see Feet on page 14 St De SS SS Remove the back cover see Back cover on page 20 26 Chapter 4 Removal and Replacement Procedures 8 Remove the amp board shield by removing the two screws rotatin
7. 54 Chapter7 System Recovery Index A activity lights 6 adapter 9 adding memory 16 Audio Line In 6 audio line in 4 audio line out 5 B back cover removing 20 Bluetooth 2 Bluetooth module removing 33 C CD DVD drive 3 choosing recovery discs 51 components front 2 left side 4 rear 5 creating recovery discs 51 D drivers reinstalling 46 updating 45 DVI Video Out 5 E ethernet 5 F feet removing 14 front components 2 G graphics card removing 22 H hard drive removing 12 hard drive light 6 hard drive memory cover removing 12 hardware reinstallation 46 Headphone jack 6 headphones 4 l IO cover removing 13 IEEE 1394 port 5 IR emitter 6 K keyboard 9 L LEDs 6 left side components 4 lights hard drive 6 memory card reader 6 optical disc 6 power 6 Remote control IR receiver 6 webcam 6 wireless keyboard and mouse receiver 6 M memory adding 16 removing 16 memory card reader 3 memory card reader light 6 microphone 3 Microsoft System Restore 46 mouse 9 O opening the computer 11 optical drive light 6 P power adapter 9 power button 3 power connector 6 power cord 9 power light 6 processor removal and replacement 31 R rear components 5 recovery at system startup 53 from the Windows 7 Start menu 52 starting from recovery discs 53 recovery discs choosing 51 creating 51 recovery options 52 Remote control IR receiver light 6 removal and replacement processor 31
8. E ERREEE RAM EDMEEERAAERORE Aia MA AMAA ED ERARR KE 1 2 GOMPONGING siradisi riaan a na CORR EU EERR RR C REK FER GARA YI LR ES ETE LIEF PUNI alas esinaad RR MPEANE M EK Lo Ma PEL aiaia MUS 2 Fron and right CN 2 Lower left side components 2 ceceeeeaceeeeeeeeeeeeeeeeee eect e ceca aaaeeaaaaaaaeaaeaaeceeeeeseeeeeeseenenseeeeienea 4 Rear components S EE EEEE 5 Activity LED indicator lights rrr ee repe rentre ua a a E E e EA E AE A AES 6 C mp ter stand sssini a a aada aaa Ed a 7 3j Spare POMS sisssssccsnsascasccccradsceaicsnsastaasscensartasacssndariasnesinasiasdecananscuabocsiassaadissSdestanescakannsabsabdcciasssasneniuassasatsaseesanans 8 Processors and system board ei e eater ata c queen aee Fed iaa DD Oe shade ra Eee dante ODE OE 8 BI 8 MEMO auros 8 MISC serio 9 MEL EMIL I I IL LL TET 9 Keyboards nel rer 9 MIEL ge Ee RER EE EE 10 4 Removal and Replacement Procedures eeseeeeeseeseeeseessesseeee nennen nennen nennen nennt nn nnne nnns n nnn nnn 11 Preparing to disassemble the HP TouchSmart PDC 11 Hard drive Memory ee E 12 ege ge 13 gl 14 SEI 15 Adding Memo ccc 16 Before you Degi i c e e
9. If the computer is working create a backup DVD containing all the data files you want to save When you are done remove the backup disc from the disc tray A CAUTION All data on the hard disk drive will be deleted You will lose data if it is not backed up 2 Disconnect all peripheral devices from the computer except the keyboard and mouse System Recovery Options 53 3 Insert recovery disc 1 into the DVD drive tray and close the tray 4 Ifthe computer works click the Start button click the Arrow button next to Shut Down and then click Shut Down If the computer is not responding press and hold the On button for approximately 5 seconds or until the computer turns off 5 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 6 Press the On button to turn on the computer If you are prompted to choose between running System Recovery from disc or from hard drive select Run program from disc and then click Next 7 Under need help immediately tap Factory Reset 8 Ifyou are prompted to back up your files and you have not done so select Back up your files first recommended button and then tap Next Otherwise select Recover without backing up your files button and then click Next 9 If you are prompted to insert the next recovery disc do so 10 When the Recovery Manager is finished remove all recovery discs from the system 11 Click Finish to restart the computer
10. damage to the processor s solder connections e e To install a new processor 1 2 Place the processor in its socket and close the retainer Secure the locking lever If reusing the existing heat sink go to step 3 If using a new heat sink go to step 6 If reusing the existing heat sink clean the bottom of the heat sink with the alcohol pad provided in the spares kit Apply the thermal material provided in the spares kit to the top of the processor and install the heat sink atop the processor If using a new heat sink remove the protective covering from the bottom of the heat sink and place it in position atop the processor Bluetooth module 1 Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 11 Place the computer face down on a soft flat surface Remove the hard drive memory cover see Hard drive memory cover on page 12 Remove the stand see Stand on page 15 Bluetooth module 33 Remove the I O cover see l O cover on page 13 Remove the feet see Feet on page 14 Remove the back cover see Back cover on page 20 B Gi UM Um Partially remove the left side cap by lifting it straight up and off the computer and resting it next to the computer with the cables attached 10 Push in on the side of the Bluetooth holder and pull the holder off the computer 34 Chapter 4 Removal and Replacement Procedures 11 12 Un
11. data that you want to keep 1 Turn off the computer 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Turn on the computer 4 Tap the Start button All Programs Recovery Manager and then tap Recovery Manager If prompted tap Yes to allow the program to continue m Under need help immediately tap System Recovery 6 Tap Yes and then tap Next Your computer restarts E NOTE f your system does not detect a recovery partition it will prompt you to insert a recovery disc 52 Chapter7 System Recovery 7 Under need help immediately tap System Recovery 8 If you are prompted to back up your files and you have not done so select Back up your files first recommended button and then tap Next Otherwise select Recover without backing up your files button and then tap Next System recovery begins After system recovery is complete tap Finish to restart the computer 9 Complete the registration process and wait until you see the desktop 10 Turn off the computer reconnect all peripheral devices and turn the computer back on System recovery at system startup If Windows 7 is not responding but the computer is working use these steps to perform a system recovery Er NOTE System Recovery deletes any data or programs that you created or installed after purchase Therefore ensure you have backed up to a removable disc any data that you want to keep
12. the Start button 2 Type Device Manager into the Start Search box and then click Device Manager to open the Device Manager window 3 Click the plus sign to expand the type of device for which you want to update or rollback for example DVD CD ROM drives 4 Double click the specific item for example HP DVD Writer 640b 5 Click the Driver tab 6 To update a driver click Update Driver and follow the on screen instructions Software Repair Overview 45 46 To revert to an earlier version of a driver click Rollback Driver and follow the on screen instructions Microsoft System Restore Microsoft Windows 7 includes a feature that enables you to restore your computer configuration to a configuration that was in use before the current software problem existed The feature does this by creating a restore point where it records the computer settings at that time and date When a new program is installed the operating system automatically creates a restore point before it adds the new software You can also set restore points manually If you experience a problem that you think may be due to software on your computer use System Restore to return the computer to a previous restore point Er NOTE Always use this System Restore procedure before you use the system recovery program To start a System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 C
13. the larger of the two pegs 1 holding the I O cable clip in place and pull the clip off the pegs 2 20 Chapter 4 Removal and Replacement Procedures 8 Remove the side trims from each side by prying them at the bottom 1 and lifting up and off the computer 2 9 Remove the optical drive cover Back cover 21 10 11 12 If the computer includes a game console cover press the side tab and remove the game console cover Remove the 13 screws that secure the back cover to the computer as follows e three under each side panel e three in the I O connector area e two atthe bottom of the back cover e two near the optical drive Lift the back cover off the computer To install the back cover reverse the removal procedures When installing the back cover note that the back cover has several tabs at the top of the cover that fit into slots in the top inside of the computer Graphics card 1 SH me E n M Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 11 Place the computer face down on a soft flat surface Remove the hard drive memory cover see Hard drive memory cover on page 12 Remove the stand see Stand on page 15 Remove the I O cover see O cover on page 13 Remove the feet see Feet on page 14 Remove the back cover see Back cover on page 20 22 Chapter 4 Removal and Replacement Procedures 8 Remove the amp b
14. then select Shut Down Select Restart and then click OK When the first screen displays press F10 to enter Setup The BIOS revision number is listed on the Main menu Write down the current BIOS version that is listed To exit Setup press Esc select Yes and then press Enter 44 Chapter5 Computer Setup F10 Utility 6 Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation If your computer works improperly or stops because of the software you may be able to repair it Some software repairs are as simple as restarting your computer and others require performing a system recovery from files on your hard disk drive Software Repair Overview The most efficient way to repair software problems is simply to restart the computer or turn the computer off completely and then power it back up again If this does not work then explore the following methods for fixing your computer if you are experiencing software problems e Updating Drivers e Microsoft System Restore e Software Program and Hardware Driver Reinstallation e System Recovery Updating Drivers A driver is a software program that enables your computer to communicate with an attached device such as a printer hard disk drive mouse or keyboard Complete the following procedure to update a driver or to revert to an earlier version of the driver if the new one does not solve your problem 1 Click
15. to disable any of the four e CD ROM Group e HDD Group e Floppy Group e Network Boot Group NOTE MS DOS drive lettering assignments may not apply after a non MS DOS operating System has started Specifies boot device priority within removable devices CD ROM Group Boot Priority Specifies boot device priority within CD DVD drives HDD Group Boot Priority Specifies boot device priority within hard drives Network Group Boot Priority Specifies boot device priority within bootable network devices Computer Setup F10 Utilities 43 Computer Setup Exit Ef NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 5 6 Computer Setup Exit Option Description Exit Saving Changes Press Enter to exit saving changes Exit Discarding Press Enter to exit discarding changes Changes Load Setup Defaults Press Enter to load setup defaults Discard Changes Press Enter to discard changes Save Changes Press Enter to save changes BIOS updates HP periodically releases system BIOS updates which are available from the HP website These updates often contain fixes for known issues in the BIOS To find out whether a PC needs a BIOS update compare the current BIOS version number against the latest version available for download To determine the current BIOS version you should perform the following steps 1 2 Click Start and
16. DVD discs The Recovery Disc Creator program tells you the specific number of blank discs needed to make the set The process takes some time to verify that the information written on the disc is correct You can quit the process at any time The next time you run the program it resumes where it left off To create recovery discs 1 Close all open programs 2 Tap the Start button All Programs Recovery Manager and then tap Recovery Disc Creation If prompted tap Yes to allow the program to continue 3 Follow the on screen instructions Label each disc as you make it for example Recovery 1 Recovery 2 4 Store the Recovery discs in a safe place System Recovery Options You should attempt system recovery in the following order 1 Through the hard disk drive from the Windows 7 Start menu 2 Through the hard disk drive by pressing the F11 key on the keyboard during system startup 3 Through recovery discs that you create 4 Through recovery discs purchased from HP Support To purchase recovery discs go to http www hp com support and visit the Software amp Driver downloads page for your computer model System recovery from the Windows 7 Start menu If the computer is working and Windows 7 is responding use these steps to perform a system recovery Er NOTE System Recovery deletes any data or programs that you created or installed after purchase Therefore ensure you have backed up to a removable disc any
17. Option Description System Time Allows you to set system time System Date Allows you to set system date Language Allows you to select language Floppy Diskette A Allows you to set drive A to e Disabled e 144MB3 5 e Notlnstalled Chapter 5 Computer Setup F10 Utility Table 5 2 Computer Setup Main continued 1st Drive 2nd Drive System Information For each allows you to e Port Configuration disable enable e view only Capacity Size HDD only Transfer Mode e Smart Support run HDD self test for selected channel SMART Status Check e SMART Short Self Test SMART Extended Self Test view only e Installed Memory e Memory Bank 1 e Memory Bank 2 e BIOS Revision e Core Version e Product Number e Model Number e Serial Number press Enter to change e Asset Tag press Enter to change Computer Setup Advanced NOTE Support for specific Computer Setup options may vary depending on the hardware configuration A WARNING Setting items on this menu to incorrect values may cause your system to malfunction Table 5 3 Computer Setup Advanced Option Description CPU Type view only CPU Speed view only Cache RAM view only SATA1 Controller SATA Controller Mode Allows you to disable enable the SATA Controller If SATA1 Controller is enabled allows you to set the mode to e IDE e AHCI USB Ports Allows you to enable disable individual USB po
18. Remove the frame support by removing the three screws that secure the frame support to the computer and then lifting the support out of the computer E NOTE The system board right screw is longer than the other screws System board 29 10 Remove the USB wireless mouse and keyboard receiver as well as its housing by pulling both devices straight out of and off the computer 11 Remove the graphics card see Graphics card on page 22 12 Remove the processor thermal kit as follows a Disconnect the fan cable from the system board 1 b Remove the four screws that secure the fan to the system board 2 c Loosen the four captive screws in the order indicated on the heat sink 3 d Lift the thermal kit from the system board 13 Remove the WLAN module see WLAN module on page 24 14 Remove the TV tuner module see TV tuner module on page 2 15 Detach all remaining connectors from the system board 30 Chapter 4 Removal and Replacement Procedures 16 Remove the one remaining screw securing the system board to the base pan Er NOTE Ifthe computer has a gaming console one of the screws is a grounding screw for the gaming console DVI connector 17 Liftthe left side of the system board and then pull the system board out of the computer to the left at an angle E NOTE If replacing the system board remove the processor and memory and install into the new system board To insta
19. a storage devices and DV digital video cameras 3 USB 2 0 ports 3 Connect USB devices USB 2 0 such as printers external hard disk drives digital cameras and MP3 players 4 Ethernet LAN Connect to the Internet through your wired network 5 Digital Audio port SPDIF Connect to your home theater system or your surround sound digital speakers Out Supports 3 1 4 1 and 5 1 speakers 6 Audio line out Connect external 2 0 and 2 1 powered speakers 7 TV In TV tuner models Connect your TV signal source to watch record and pause live TV This is an F only type coaxial TV input signal connector 8 S Video In TV tuner Capture analog video from a video camera or connect to a set top box for TV models only input 9 Stereo Audio In TV tuner Connect audio for A V input from a set top box digital video camera or other models only video device Rear components 5 pee RH c n MH H M M M H M Gal 10 IR emitter blaster Adhere to your TV set top box IR receiver area to receive the remote control select models only signal while watching and recording TV programs This is not required if you do not use a set top box A remote control is included with select models only 11 USB 2 0 ports 2 Connect USB devices USB 2 0 such as printers external hard disk drives digital cameras and MP3 p
20. art 9100 Business PC transforms the PC experience with its All in One form factor and touch enabled features The PC can be used as an everyday desktop but is better suited to reaching customers with interactive touch enabled applications The HP TouchSmart 9100 features a certified Windows 7 multi touch touchscreen that enables users to interact with the PC using gestures and manipulation Users can optimize the potential of the HP TouchSmart 9100 with third party touch applications to improve workflow and information delivery The sleek space saving All in One design of the PC has the following built in features e 58 42 cm 23 inch diagonal full HD widescreen display multi touch enabled e Integrated VGA camera e Speakers e WLAN and Bluetooth connectivity The HP TouchSmart 9100 uses the All in One form factor and allows businesses to reach their customers in a new engaging user friendly way The PC focuses on providing real time information and features video conferencing capabilities The HP TouchSmart 9100 is designed for use in e Conference rooms e High traffic customer facing areas e Kiosks e Education and training 2 2 Components Front and right side Item Item Component 1 LCD display optimized for State of the art 58 4 cm 23 in diagonal widescreen high definition display with Touch HP BrightView technology HP BrightView technology improves the contrast and clarity of your display In addition it bo
21. asts a high resolution of 1920 x 1080 and a fast response time of 5 ms High definition HD content is required to view HD images Most current DVDs do not provide HD images All specifications represent the typical specifications provided by Hewlett Packard s component manufacturers actual performance may vary either higher or lower 2 Bluetooth select models Use Bluetooth to connect to Bluetooth enabled devices The diagram shows the only internal location of Bluetooth not visible externally Chapter 2 Components Built in wireless LAN select models only Use the built in wireless LAN to connect to the Internet through your existing wireless network The diagram shows the internal location of the wireless LAN top left and right not visible externally The wireless LAN supports IEEE 802 11 b g n Microphone array Webcam Use the built in digital microphones to record sound for your webcam videos and to use instant messenger or chat software to have video chats online The microphone is designed to provide a cleaner sound by filtering out ambient noise in your environment It is designed to record from a distance of up to one half meter 2 feet away from the computer Create videos and snapshots that you can view send by e mail and upload to video sharing sites Use the built in webcam and microphone array to have video chats with friends and family To adjust the viewing angle of the webcam shot tilt the
22. bout disassembling various components of the HP TouchSmart PC Preparing to disassemble the HP TouchSmart PC To avoid injury and equipment damage always complete the following steps in order when opening the HP TouchSmart PC 1 Remove all media CD DVD etc from the computer 2 Disconnect any external devices that are connected to the computer 3 Shutdown the computer 4 After the system has completely shut down disconnect the power adapter from the back of the HP TouchSmart PC 5 Remove the connector cover by inserting your finger under the gap on the bottom left side of the cover and then pulling gently 6 Disconnect all other attached cables from the back of the HP TouchSmart PC Preparing to disassemble the HP TouchSmart PC 11 7 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the touch screen surface from scratches or other damage 8 Using the notch on the wireless keyboard and mouse receiver pull the receiver out of and away from the back of the computer A WARNING Beware of sharp edges inside the chassis To upgrade your hard disk drive see Removing the hard drive on page 19 Hard drive memory cover 1 Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 11 2 Place the computer face down on a soft flat surface 3 Lift the stand and pull up on the stand flip
23. cover 12 Chapter 4 Removal and Replacement Procedures 4 Remove the screw that secures the hard drive memory cover to the computer and then pull the bottom edge of the cover away from the computer To install the hard drive memory cover reverse the removal procedures UO cover A Remove the connector cover on the back of the computer by inserting your finger under the gap on the bottom left side of the cover A and then pulling straight out gently B To install the I O cover reverse the removal procedures I O cover 13 Feet 1 Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 11 2 Place the computer face down on a soft flat surface 3 Remove the screw that secures the foot to the computer 1 4 Slide the foot off the computer 2 To install the feet reverse the removal procedures 14 Chapter 4 Removal and Replacement Procedures Stand 1 Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 11 2 Place the computer face down on a soft flat surface 3 Remove the hard drive memory cover see Hard drive memory cover on page 12 4 Remove the four screws that secure the stand to the computer Stand 15 5 Liftthe stand straight up and off the computer To install the stand reverse the removal procedures When installing the stand make sure the two tabs fit into the slots in the comput
24. e data to an external hard disk drive When writing data to a backup disc use software that includes write verification functionality This feature compares the data on your hard disk drive with the data copied to the disc to ensure it is an exact copy Depending on your disc recording software you may need to manually enable this feature refer to the software documentation If you encounter recording issues try alternate media different types or brands Also use the Windows Explorer tool to view your files and verify content was copied over To open Windows Explorer right click the Start button and then click Explore Clearing CMOS When the BIOS has been incorrectly configured it is sometimes necessary to clear all CMOS settings To clear the CMOS users need to perform the following steps A CAUTION Before attempting to remove or touch any parts from the motherboard check that the power cord is disconnected from the electrical outlet Failing to do so can cause hardware damage and even physical injury 1 Shut down the operating system and turn off the computer and any external devices 2 Disconnect the power cords of the computer and any external devices from the power outlet 3 Disconnect any external devices that are connected to the computer 4 Remove the chassis cover 5 Locate the CMOS jumper header on the motherboard A CAUTION Removing the incorrect jumper can cause the system configuration to be cha
25. ed display a Verifies the touch signal strength and available touch regions b Screen Coverage test analyzes all touch regions c If below the test threshold logs a warning in the test log d Cllean the bezel and run the test again Webcam test Microphone test Determining Whether Your System Is 64 bit or 32 bit 1 Tap the Start button and then tap Help and Support 2 Tap Troubleshooting Tools and then tap System Information 3 Tap Touch here to open System Information 4 After the System Information displays view Operating System Name It will appear as either 64 bit or 32 bit 50 Chapter6 Software Troubleshooting T System Recovery System recovery completely erases and reformats the hard disk drive deleting all data files you have created System recovery reinstalls the operating system programs and drivers However you must reinstall any software that was not installed on the computer at the factory This includes software that came on CDs included in the computer accessory box and software programs you installed after purchase You must choose from the following methods for performing a System Recovery Recovery Image Run the system recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a system recovery from the recovery image on your hard disk drive NOTE The recovery image uses a p
26. ei imet e NN 16 Removing a memory modula eene nennen nennen nennen nnns 16 Removing the hard drive sssssssssssseeeene nenne nnne enn nen nnn rnnt nne r rnnt nnn nennen ns 19 BACK COVEN e T 20 Graphics caf E ia 22 WLAN ele UE 24 TV tuner module iier net de at radere rtt reta e eed dca ten e Ve ere e ee e ia Ra neus 26 System Hoard sedinane OPERE 29 El vele RD RTT TE E E m O s 31 iiit iroToteMtitore i i r 33 Slec enu m 35 Synchronizing the wireless keyboard or mouse eene mnes 36 dies Cie AE 38 5 Computer Setup F10 Utilily 2 aieeeee traer teta sein trn desino ck rhoaa una ci rnia ANNARA 39 Computer Setup FTO Utilities critt trt etr p dern der nnn das nra dut Prnt Pn 39 Using Computer Setup F10 Utilities s m 39 Computer Set p Maln 2 ciere entere ta enano n rok o een eae ae e HERE Yd eund Eie 40 Computer Setup Advanced eret renn enn enne 41 Computer Setup fPower sss trennen nennen nente rrr ttn EEEE nennen 42 Computer Setup BOot tire tt erede n e ku bd da a E RENE RR ER RARE e X ERN R Tu gn 43 Computer Setup En 44 BIOS UTE PUER 44 6 Software Troubleshooting i2 iiia
27. er so the stand sits flush on the back of the computer Adding Memory The HP TouchSmart PC comes with random access memory RAM which temporarily stores data and instructions on your computer The HP TouchSmart PC ships with one or two memory modules that you can replace Before you begin Observe the following requirements before removing and replacing the memory module The motherboard contains sockets for SODIMMs small outline dual in line memory modules To determine which type and speed of memory module your HP TouchSmart PC uses and for specific memory module information and specifications go to http www hp com support A CAUTION Using the wrong type of memory module could damage the computer Removing a memory module 1 Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 11 2 Place the computer face down on a soft flat surface 3 Remove the hard drive memory cover see Hard drive memory cover on page 12 16 Chapter 4 Removal and Replacement Procedures 4 Liftthe cover off the memory module slot 5 Push the two latches of the retaining clips away from the memory module 1 The memory module pops up at an angle Adding Memory 17 6 Lift the memory module from the memory socket by pulling the module away from the slot at an angle 2 Er NOTE Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot
28. g the top of the shield upward and lifting the shield off the computer 9 Remove the system board shield by removing the nine screws that secure it to the computer and then lifting it off the computer TV tuner module 27 10 11 12 13 14 15 Locate the TV tuner module on the system board Detach the side USB I O module connectors from the system board and then move them aside to gain access to the TV tuner module Disconnect the antenna cable from the top of the module Disconnect the AV input connector from the side of the module Remove the two screws that secure the TV tuner module to the system board Lift the module up to a 45 degree angle and then remove it from the slot at an angle To install the TV tuner module reverse the removal procedures TV tuner modules include a notch that prevents incorrect installation 28 Chapter 4 Removal and Replacement Procedures System board 1 Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 11 Place the computer face down on a soft flat surface Remove the hard drive memory cover see Hard drive memory cover on page 12 Remove the stand see Stand on page 15 Remove the I O cover see l O cover on page 13 Remove the feet see Feet on page 14 Remove the hard drive see Removing the hard drive on page 19 Remove the back cover see Back cover on page 20 fo Sei o S ug C m
29. hoose System protection System Restore and then click Next 4 Follow the on screen instructions To manually add restore points 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection 4 Under Protection Settings select the disk for which you want to create a restore point 5 Click Create 6 Follow the on screen instructions For more information about software restore points 1 Click the Start button and then click Help and Support 2 Type system restore into the Search box and then press Enter Software Program and Hardware Driver Reinstallation If an individual factory installed software program or hardware driver is damaged you can reinstall it by using the Recovery Manager program select models only NOTE Do not use the Recovery Manager program to reinstall software programs that came on CDs or DVDs included in the computer box Reinstall these programs directly from the CDs or DVDs Before you uninstall a program be sure you have a way to reinstall it Check that it is still available from where you initially installed it for example discs or the Internet Or check that the program is in the list of programs you can reinstall from the Recovery Manager Chapter 6 Software Troubleshooting To check the list of installable programs in the Recovery Manager 1 2 3 Click the Start button All Programs Recovery Manager
30. ic isccena datei ci e ndadi Lic sera ed datas kai EA RES Cr Ple SES ESEESE duda RA Scr Rad 45 Software Repair Overview sssssssssssssesseseeeeer eren n eene nn ner nl sensn nn nennen nennen nnn sn nns 45 Updating Big electives 45 Microsoft System Restore sssssssssssssseese eene emere ennemi innen nennen irre nennen en nnne 46 Software Program and Hardware Driver Reinstallation ssssseeee 46 Creating data backup discs oninia edet adr REED ure a det Do Ee LR EDU HIR RE aa 48 Clearing GMOS c idera iot uda rin rpebeiiuvanc diu bipuvandein deir Es 48 Clearing BIOS passwords diese eee ena ee av REL Eee S EXER REL Ld de RUE REL ENEE E Leda EEEa 48 Power On Self Test DOT 49 TROUDIGSMOOUING EE 50 Determining Whether Your System Is 64 bit or 32 bit esssse e 50 T SV tt 51 Creating Recovery DISCS x 1 2 cit icd eee HE edd t n dede n e v eder ced dev dd ru 51 Choosing Recovery DISCS sssssssssssseeeene eene enne nen iaia nnne nenne nennen 51 System Recovery ODptIORS rerit denk e deem dne abe des npe Ek eR Len RD RE den eu LE an tud dd 52 System recovery from the Windows 7 Start menu sssssseeeene 52 System recovery at system startup sssssssssssseeeneeeene nennen nnns 53 Starting system recovery from recovery discs ssssseseee es 53 1 Product Description The HP TouchSm
31. ith SuperMulti DVDXR RW DL Drive 583093 001 DVD RW SuperMulti Drive with LightScribe 583092 001 Memory Description Spare Part Number SODIMM 4 GB PC10600 DDR3 1333 593896 001 SODIMM 2 GB PC10600 DDR3 1333 593895 001 Chapter 3 Spare Parts Misc Boards Description Spare Part Number TV tuner PCle x1 card includes hardware kit 582726 001 GeForce GT230 1 GB PCle graphics card 593888 001 802 11b g n WLAN PCIe adapter 593897 001 Antenna for use with 802 11b g n WLAN PCle adapter 593890 001 Power Adapters Description Spare Part Number Power adapter 150W 505911 001 Power adapter 120W 593891 001 Power cord 142766 005 Keyboards and Mice Description Spare Part Number Keyboard blue USB For use in Brazil 596411 201 For use in French Canada 596411 121 For use in Latin America 596411 161 For use in the United States 596411 371 Keyboard wireless 2 4 GHz For use in Brazil 596413 201 For use in France 596413 051 For use in Latin America 596413 161 For use in the United States 596413 001 Mice Mouse optical USB 596410 001 Mouse wireless 2 4 GHz 596412 001 Misc Boards 9 Misc Parts Description Spare Part Number Wall mount assembly VESA 593887 001 Bluetooth module 593889 001 10 Chapter3 Spare Parts 4 Removal and Replacement Procedures The following sections provide information a
32. layers 12 Audio Line In Connect MP3 players or other audio players This connector is not for headphones or a microphone 13 Headphone jack Connect headphones to the port to listen to music without disturbing anyone 14 Power connector Plug the power adapter into the computer 15 Wireless keyboard and Preinstalled receiver for using a wireless keyboard and mouse mouse receiver Activity LED indicator lights SS o mS D Item Item Component 1 Webcam Indicates webcam activity 2 Power Indicates the power state blue indicates power on and amber indicates Sleep mode 3 Hard disk drive Indicates hard disk drive activity 4 Memory card reader Indicates memory card reader activity When the LED is flashing do not remove your memory card When the LED is off no card is inserted A solid LED indicates that a card is inserted with no read or write capacity A flashing LED indicates that there is memory card activity and that a card has read write capacity 5 Remote control IR Indicates that your computer is working with your remote control to navigate receiver select models windows record TV shows and perform other activities in Windows Media Center only 6 Wireless keyboard and Indicates wireless signals received from the wireless keyboard and mouse The mouse receiver LED is visible from the back of the computer 7 Optical Disc Drive Indicates Optical Disc Drive is in use Chapter 2 Compone
33. ll the system board reverse the removal procedures Processor 1 Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 11 Place the computer face down on a soft flat surface Remove the hard drive memory cover see Hard drive memory cover on page 12 Remove the stand see Stand on page 15 Remove the I O cover see l O cover on page 13 Remove the feet see Feet on page 14 Remove the hard drive see Removing the hard drive on page 19 Boom m m wm om Remove the back cover see Back cover on page 20 Processor 31 9 Remove the processor thermal kit as follows a Disconnect the fan cable from the system board 1 b Remove the four screws that secure the fan to the system board 2 c Loosen the four captive screws in the order indicated on the heat sink 3 d Lift the thermal kit from the system board 10 Rotate the locking lever to its full open position 1 11 Raise and rotate the microprocessor retainer to its full open position 2 32 Chapter 4 Removal and Replacement Procedures 12 Carefully lift the processor from the socket 3 A CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board CAUTION The heat sink must be installed within 24 hours of installing the processor to prevent
34. n Technology 42 Chapter5 Computer Setup F10 Utility Table 5 4 Computer Setup Power continued S5 Maximum Power Savings WOL in S5 Disables enables S5 Maximum Power Savings Enabling this feature reduces the power of this System as much as possible in the S5 state This feature must be disabled if you want to enable Wake on LAN from S5 Disables enables limited Wake on LAN from S5 Note that the computer can only wake from S5 during a normal shutdown event The S5 Maximum Power Savings feature must be disabled in order to enable limited Wake on LAN from S5 Computer Setup Boot configuration Er NOTE Support for specific Computer Setup options may vary depending on the hardware Table 5 5 Computer Setup Boot Option Description Boot time Diagnostic Screen Disables enables POST diagnostic messages display Esc Boot Menu Disables enables POST Esc Boot Menu message display F9 Diagnostics Disables enables POST F9 Diagnostics message display F10 Setup Disables enables POST F10 Setup message display F11 Recovery Disables enables POST F11 Recovery message display F12 Boot From LAN Disables enables POST F12 Boot From LAN message display Boot Device Priority 1st Boot Device 2nd Boot Device 3rd Boot Device 4th Boot Device Floppy Group Boot Priority Allows you to specify which device groups will boot first second third and fourth or
35. nged or even cause irreparable hardware damage Set the jumper to cover the middle and third pins for at least five seconds Set the jumper back in its original position Replace the hood cover SS A M Om Reconnect the external equipment 10 Plug in the computer and turn on the power Allow the operating system to start Clearing BIOS passwords If a user has configured a power on or setup password using the BIOS and then loses the password they cannot access the BIOS in order to change or clear the password In this event to clear the power on or setup passwords or to disable the power on or setup password feature users need to perform the following steps Chapter 6 Software Troubleshooting A CAUTION Before attempting to remove or touch any parts from the motherboard check that the power cord is disconnected from the electrical outlet Failing to do so can cause hardware damage and even physical injury 1 2 3 4 5 9 10 Shut down the operating system and turn off the computer and any external devices Disconnect the power cords of the computer and any external devices from the power outlet Disconnect any external devices that are connected to the computer Remove the chassis cover Locate the BIOS password jumper header on the motherboard CAUTION Removing the incorrect jumper can cause the system configuration to be changed or even cause irreparable hardware damage Move the jumpe
36. nts Computer stand The HP TouchSmart 9100 Business PC is shipped with the computer stand collapsed against the back of the computer To assure that the computer is in a stable position on your desktop pull the computer stand open until it snaps into place Then if you want to change the angle of the HP TouchSmart 9100 hold each side of the computer and tilt it the monitor moves forward the stand stays in place to an angle of between 5 degrees and 40 degrees from the vertical 5 min A CAUTION The computer stand stays in place as you increase the angle the computer moves forward Take care that the computer screen does not move off the table CAUTION Make sure the angle of the computer is at least 5 degrees from the vertical otherwise the computer will be unstable and could fall over Computer stand 7 8 A Spare Parts See the following available spare parts for the HP TouchSmart PC Processors and system board Description Spare Part Number Intel Core 2 Duo P7570 2 26 GHz 3 MB L2 cache processor 593893 001 Intel Core 2 Duo T6570 2 10 GHz 2 MB L2 cache processor 593892 001 System board 602998 001 Drives Description Spare Part Number Hard drives 500 GB 7200 rpm SATA 595170 001 320 GB 7200 rpm SATA 505914 001 250 GB 7200 rpm SATA 595171 001 Solid State Drive SSD 64 GB 581057 001 Hard drive adapter 2 5 inch 586721 001 Optical drives Blu ray Disc ROM w
37. oard shield by removing the two screws rotating the top of the shield upward and lifting the shield off the computer 9 Remove the system board shield by removing the nine screws that secure it to the computer and then lifting it off the computer Graphics card 23 10 Disconnect the fan connector from the system board 1 remove the four screws 2 that secure the fan to the computer and then loosen the four captive screws 3 that secure the heat sink to the graphics card in the order indicated on the heat sink 11 Lift the thermal kit off the system board The graphics card is located under the metal heat sink 12 Remove the two screws that secure the graphics card to the system board 13 Lift the card to a 45 degree angle and then remove it from the slot at an angle To install the graphics card reverse the removal procedures Before reinstalling the system board shield make sure the small EMI shield near the hard drive is correctly installed When reinstalling a graphics card be sure to remove all old thermal material and apply new thermal material When installing a new graphics card be sure to apply thermal material WLAN module 1 Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 11 Place the computer face down on a soft flat surface Remove the hard drive memory cover see Hard drive memory cover on page 12 Remove the stand see Stand on page
38. ortion of the hard disk drive that cannot be used for data storage Recovery Discs Run the system recovery from a set of recovery discs that you create from files stored on your hard disk drive Creating Recovery Discs Complete the procedure described in this section to create a set of recovery discs from the recovery image stored on your hard disk drive This image contains the operating system and software program files that were originally installed on your computer at the factory You can create only one set of recovery discs for your computer Furthermore the recovery discs you create can be used only with your computer Choosing Recovery Discs To create recovery discs your computer must have a DVD writer e Use DVD R or DVD R blank media to create your system recovery discs e You cannot use DVD RW DVD RW DVD RW DL DVD RW DL DVD R DL DVD R DL or CD discs to create recovery discs Use high quality discs to create your set of recovery discs The verification standard for the recovery disc creation process is very high You may see error messages such as Recording failure when writing disc or Error detected during disc verification Your discs may be rejected if they are not defect free You will be prompted to insert a new blank disc to try again It is normal that some of your discs may be rejected Creating Recovery Discs 51 The number of discs in the recovery disc set depends on your computer model typically 1 3
39. plug the Bluetooth cable from the Bluetooth module and then remove the holder assembly from the computer Remove the Bluetooth module from the holder by pulling on the small arm at the mouth of the holder and then sliding the module out of the holder To install the Bluetooth module reverse the removal procedures Optical drive CD and DVD media can be removed from the optical drive manually even if the system is not running 1 mo DE Nr u 3 e Je Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 11 Place the computer face down on a soft flat surface Remove the hard drive memory cover see Hard drive memory cover on page 12 Remove the stand see Stand on page 15 Remove the I O cover see l O cover on page 13 Remove the feet see Feet on page 14 Remove the back cover see Back cover on page 20 Disengage the optical drive eject button connector from the cable guide at the side of the optical drive cage Loosen the captured screw that secures the optical drive cage to the computer 1 Optical drive 35 10 Slide the cage out to the side and pull it partially out of the unit 2 11 Remove the power data connector cable from the back of the optical drive and then remove the drive cage assembly from the computer To remove the optical drive from the cage 1 Remove the four screws two on each side of the cage 2 Slide out the o
40. ptical drive Synchronizing the wireless keyboard or mouse The wireless keyboard and mouse are pre synchronized for your convenience to work with your HP TouchSmart PC They should work immediately after pulling the battery tabs which activate the pre installed batteries and turning the mouse switch on 2 You may need to manually synchronize the wireless keyboard or mouse if they are not functioning To synchronize them e Make sure the keyboard and mouse are next to the HP TouchSmart PC within 30 cm 1 foot and away from interference from other devices e Keyboard Press the connect button on the bottom of the keyboard 1 for five seconds The blue activity LED from the wireless receiver illuminates when the synchronization command has been received and turns off when synchronization is complete e Mouse Press the connect button on the bottom of the mouse 3 for five seconds The blue activity LED from the wireless receiver illuminates when the synchronization command has been received and turns off when synchronization is complete 36 Chapter 4 Removal and Replacement Procedures If this does not work remove and then reinsert the wireless keyboard and mouse receiver from the back of the computer and then synchronize the keyboard and mouse again Synchronizing the wireless keyboard or mouse 37 Installing a Security Lock A security lock sold separately enables you to secure your computer from theft and unwanted change
41. r to cover the middle and third pins for at least five seconds This clears the current passwords Replace the jumpers in their default positions Replace the chassis cover Reconnect the external equipment Plug in the computer and turn on the power Allow the operating system to start Power On Self Test POST When the system is turned on all installed components are tested to verify that they are working properly This series of tests is called the Power On Self Test The POST runs basic tests on the following system components Installed hardware Memory Cache PCI data path Flash ROM If an error occurs during POST the HP TouchSmart 9100 Business PC does one or both of the following Displays an error message describing the problem Sounds a beep code Power On Self Test POST 49 Troubleshooting Media Card Reader Cause Solution Clicking Stop in the Safely Remove Hardware window with Restart the PC to have it recognize the Memory Card Reader the USB Mass Storage Device selected results in the again operating system no longer recognizing the Memory Card Reader Optical disk drive ODD Cause Solution 8 cm optical discs are sometimes rejected by the drive or Insert the disc in the center of the slot instead of inserting become stuck in the drive towards the top or bottom of the slot The HP TouchSmart 9100 includes the following specific tests e Screen Health test to support the touch enabl
42. red IR receiver window located on the lower right side of the computer Allows for use with a remote control 11 Internal Speakers Use the built in high quality stereo speakers for a powerful media experience when listening to music or when watching your home videos and DVDs 12 Slot loading CD DVD drive located on back side panel CD DVD slot Watch a DVD or listen to a CD Burn CDs and DVDs Read and write DVD RAM CD R RW and DVD R RW Read and play CD ROM DVD ROM CD Audio DVD R dual layer DL DVD Video and Video CD 13 B CAS card slot select models only Insert your B CAS card provided by HP to decrypt high definition television signals Front and right side 3 Lower left side components Item Item Component 1 USB 2 0 Connect USB devices USB 2 0 such as printers external hard disk drives digital cameras and MP3 players 2 Audio line in Connect MP3 players or other audio players This connector is not for headphones or a microphone 3 Headphones Connect headphones to the port to listen to music without disturbing anyone mn re eet 4 Chapter 2 Components Rear components Item Item Component 1 DVI Video Out Provides digital video output for use with a second monitor or projector 2 IEEE 1394 port Provides connectivity to dat
43. rts USB Port 1 through USB Port 7 Computer Setup F10 Utilities 41 Table 5 3 Computer Setup Advanced continued Onboard LAN Allows you to disable enable onboard LAN controller Onboard LAN Boot ROM Allows you to disable enable the boot ROM of the onboard LAN chip Onboard 1394 Allows you to disable enable onboard 1394 port Onboard WLAN Onboard TV Tuner Allows you to set the on board WLAN to e Enabled e Disabled Allows you to set the on board TV tuner to e Enabled e Disabled Security Option Checks password while invoking Setup or while invoking Setup as well as on each System boot Set to e Setup e System Supervisor Password Allows you to view the supervisor password User Password Allows you to view the user password Onboard Audio Allows you to set the on board audio to e Enabled e Disabled Allows you to change the supervisor password Change Supervisor Password Computer Setup Power Er NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 5 4 Computer Setup Power Option After AC Power Description Allows you to select system restart behavior after power loss Failure e Stay Off e PowerOn e Auto XD Execute Disable Disables enables the processor s XD feature Virtualization Technology Allows you to disable enable Virtualizatio
44. s A security lock is a key lock device that has a wire cable attached You attach one end of the cable to your desk or other stationary object and the other to this security slot on the computer Secure the security lock with the key 38 Chapter 4 Removal and Replacement Procedures 5 Computer Setup F10 Utility Computer Setup F10 Utilities Access the BIOS Setup Utility by pressing the F10 button during startup Use Computer Setup F10 Utility to do the following Change factory default settings Set the system date and time Set view change or verify the system configuration including settings for processor graphics memory audio storage communications and input devices View processor and memory settings Modify the boot order of bootable devices such as hard drives diskette drives optical drives or USB media Run hard drive self tests Establish a supervisor password that controls access to Computer Setup F10 Utility and the settings described in this section Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps 1 2 3 Turn on or restart the computer As soon as the computer is turned on press F10 before the system boots to the operating system to enter Computer Setup Press Enter to bypass the title screen if necessary NOTE f
45. screen or use the adjust lever immediately behind the webcam You can also choose how tightly you want to crop the view of the camera creating a close up view of your face or including more of the background Internet access required Power Sleep button Volume and mute controls Press the Power Sleep button to turn on your HP TouchSmart 9100 Business PC or to put it into Sleep mode To turn off your computer tap the Start button and then select Shut Down Or tap the arrow next to the Shut Down button to switch users log off lock restart or sleep Adjust the sound level up or down or mute HP TouchSmart button HP TouchSmart button Turn your HP TouchSmart 9100 Business PC on and open your HP TouchSmart Software Or if the computer is already turned on press the button to open the HP TouchSmart software for quick access to your music photos videos or the Web The HP TouchSmart button cannot turn the computer off Memory card reader Use the built in memory card reader to easily access photos and other files directly from a memory card Supported formats include xD media xD Secure Digital SD Secure Digital High Capacity SDHC MultiMediaCard MMC Memory Stick MS and Memory Stick Pro MS Pro memory cards Your memory card reader also supports adapters for the following memory cards Mini SD RS MMC Micro SD MS Duo and MS Duo Pro 10 IR receiver window select models only Infra
46. you do not press F10 at the appropriate time you must restart the computer and again press F10 before the unit boots to the operating system to access the utility The Computer Setup Utility screen is divided into menu headings and actions Five menu headings appear on the Computer Setup Utility screen e Main e Advanced D Boot Computer Setup F10 Utilities 39 40 e Power e Exit Use the arrow keys to select the appropriate heading then press Enter Use the arrow up and down keys to select the option you want then press Enter To return to the previous screen press Esc A To apply and save changes press the F10 key If you have made changes that you do not want applied press the F5 key to return to the default values A CAUTION Do NOT turn the computer power OFF while the ROM is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Table 5 1 Computer Setup F10 Utility Main Menu Heading Table Main Computer Setup Main on page 40 Advanced Computer Setup Advanced on page 41 Boot Computer Setup Boot on page 43 Power Computer Setup Power on page 42 Exit Computer Setup Exit on page 44 Computer Setup Main Er NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 5 2 Computer Setup Main
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