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HP 2324fc User's Manual

1. Actions No action required The link is down Is a connected port s Ethernet link status LED off Answer Possible Reasons System functioning Check cable connections Reseat cables Replace cobles In SMU review the event logs for indicators of a specific fault in a host data path component Actions No action required The link is down Use standard networking troubleshooting procedures to isolate faults on the network Is the power supply s AC Power Good LED off Answer Possible Reasons System functioning properly Actions No action required The power supply is not receiving adequate power 46 Troubleshooting Verify that the power cord is properly connected and check the power source it is connected to Check that the power supply FRU is firmly locked into position Check the event log for specific information regarding the fault Isolate the fault Contact an authorized service provider for assistance Is the drive enclosure back panel OK LED off Answer Possible Reasons System functioning properly Actions No action required The power supply unit or a fan is operating at an unacceptable voltage RPM level or has failed When isolating faults in the power supply remember that the fans in both modules receive power through a common bus on the midplane so if a power supply unit fa
2. DR tl EERO 12 Prod ct warranties is od 9 de 13 sse MRI CES a Rhode ie Let I 4 13 PP Wee SR aa 13 Documentation MERA ed 13 Et 0 177121 he et ee eo hea eee 15 Features and benefits chide hide boas ed actes 15 ee ers re he ee cer Front panel components rn 17 LACET RON D ab e 17 Hard drive bay numbers 18 Rear panel compan nls o ATE e DET dans 18 RO a 18 MSA2000 3 5 12 drive ak o race oec ok ea Be Ree Ob CR Ee SRE 19 Cache a ea aa ee Ra 19 Transportable CompactFlash i4 4 23 94 sans ie abe 19 Super capacitor pack Re de an ee eee ee ee ee 20 2 Installing the enclonif li a dw hd CE 21 5355525 es ren nen gages ae 21 Connecting controller and MSA2000 3 5 12 drive enclosures 22 Testing enclosure connections uns d or Rn die Dia dei an Rel ta RW Re RSR a ge C do fe A 24 eodd oe Ses ded do 24 Setting management port IP add
3. ae Out 4A Out Figure 3 Cabling connections between a dual controller enclosure and up to three MSA2000 3 5 12 drive enclosures HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 23 Testing enclosure connections 1 Press the power switches at the back of each drive enclosure to On IMPORTANT This ensures that the disks in the enclosures have enough time to completely spin up before being scanned by the RAID modules in the controller enclosure While enclosures power up their LEDs blink After the LEDs stop blinking if no LEDs on the front and back of the enclosure are amber the power on sequence is complete and no faults have been detected For a description of LED behavior and status see LED descriptions 2 Press the power switches at the back of the controller enclosure to On Depending on the number and type of drives in the system it can take several minutes for the system to power up If the enclosure s power on sequence succeeds as described in Step 1 the system is ready to use Obtaining IP values NOTE For help with configuring your MSA2000 product also see the MSA2000 Software Support Documentation CD shipped with your product Setting management port IP addresses using DHCP 1 Look in the DHCP server s pool of leased addresses for two IP addresses assigned to HP StorageWorks MSA Storage 2 Use a
4. CHEAT Ro CVS RIBICVCCIY 2 BAW CWE LES KORE BRA FSV CORBI ARAB RES BREE OLE CHO 2 F CORB AER ZANE LTWETA COBRA a Vaca LT RASE SSBB e SHOT 22259950 ET Bk A IL gt CIE LV RRO Xv e LT FAV VCCIv 2 BAY TOR ROA CHEB FSV COMI RIS ER VCCD oR ESQ 7 7 AAT SENI CT OORE ARE CHAT 5 HEZE 009 ET BAIIERNZIENDBU ET Korean notices EX EE 0 TSlSHI7l seu ze TASAS HUES 748202 Wets Al7 71 7 7198 32841717 0121212 78802 AAMAS 5 2 2 FARSANE SE SEAN ASSAF USC Safety Battery replacement notice Your computer is equipped with a lithium manganese dioxide a vanadium pentoxide or an alkaline internal battery or battery pack There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated Replacement is to be done by an HP authorized service provider using the HP spare part designated for this product For more information about battery replacement or proper disposal contact an HP authorized reseller or HP authorized service provider 70 Regulatory compliance and safety A WARNING Yur computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack There is risk of fire and burns if the battery pack is not properly handled To reduce the risk of personal injury Do not
5. 61 Safety requirements os oss errant AAS a ie Vent 61 Site requirements and guidelines OR EUN CD Liens NER Ne 61 Site wiring and AC power requirements 61 Site wiring and DC power requirements 402 u oce ces da on a Reo HE RC a CR OR 61 Weight and placement guidelines 62 Electrical guidelines sasn eh ee eee 62 Ventilation requirements 65556 nee see nee entendue ins 62 Cabling dede itunes 62 Management host requirements 62 Physical reguiremenls iiis an atras det ncn ecce e 63 Environmental requirements 645 a5 ak CE ana u EE RARE RRA ray pis 63 Electrical eR eg 64 Site wiring and power requirements 64 Power cord requirements tt oa EROR ha E as aile ae 64 Electrostatic discharge on TT TI TT 65 Preventing electrostatic discharge 5 55 ue de RA ERRAT WA RR Gg xk d 65 Grounding methods to prevent electrostatic discharge 65 Regulatory compliance a
6. DC 18 Components MSA2000 3 5 12 drive enclosure 1 Power supplies 4 Service port used by service personnel only 2 Power switches 5 SAS Out port connects to another drive enclosure 3 SAS In port connects to a controller enclosure 6 Optional module NOTE The MSA2324fc can also be attached to an 5 70 that is running firmware version 2 18 or later For information about the MSA7O see the HP StorageWorks 70 Modular Smart Array Enclosure user guide located on the MSA2000 Software Support Documentation CD shipped with your product or at http hp com support manuals Cache To enable faster data access from disk storage the following two types of caching are performed Posted write caching The controller writes user data in the cache memory on the module rather than directly to the drives Later when the storage system is idle the controller writes the data to the drive array e Read ahead caching The controller detects sequential array access reads ahead into the next sequence of data and stores the data in the read ahead cache Then if the next read access is for cached data the controller immediately loads the data into the system memory avoiding the latency of a disk access Transportable CompactFlash During a power loss or array controller failure data stored in cache is saved off to non volatile memory CompactFlash This data is then written to disk after the issue is corrected To protect
7. drive is not configured Is the drive module Fault UID LED blinking amber No but the Online Activity LED is blinking Possible Reasons The drive is rebuilding Actions No action required NOTE Do not remove a drive that is rebuilding Removing a drive might terminate the current operation and cause data loss Yes and the Online Activity LED is off The drive is offline A predictive failure alert may have been received for this device Check the event log for specific information regarding the fault Isolate the fault Contact an authorized service provider for assistance Yes and the Online Activity LED is blinking The drive is active but a predictive failure alert may have been received for this device Is a connected host port s Host Link Status LED off Answer Possible Reasons System functioning properly Check the event log for specific information regarding the fault Isolate the fault Contact an authorized service provider for assistance Actions No action required The link is down Check cable connections Reseat cables Replace cables In SMU review the event logs for indicators of a specific fault in a host data path component HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 45 5 a connected port s Expansion Port Status LED off Answer Possible Reasons System functioning
8. ae 69 BOMIMGHCE 113 en apo dose RES 70 Mena cc 70 Le AL LR 70 Sale reu e gk a and ee 70 Battery replacement notice 35 oss pH ESO ER OS 70 Taiwan battery recycling notice shen ee HR GH 71 ee ee 71 Japanese power cord AT 71 Electrostatic discharge RAW 71 Preventing electrostatic 71 Grounding methods oh T 72 D eee ees 28 HP StorageWorks 2324fc Modular Smart Array user guide 5 Figures 1 2 3 Oo Cabling connections between a single controller enclosure and one MSA2000 3 5 12 drive enclosure 22 Cabling connections between a dual controller enclosure and one MSA2000 3 5 12 drive enclosure 23 Cabling connections between a dual controller enclosure and up to three MSA2000 3 5 12 drive enclosures 23 MSA2312fc exploded view zahlte 54 MSA2324fc exploded view deiode d dip dn o o 56 MSA2000 3 5 12 drive enclosure exploded view 58 HP StorageWorks 2324fc Modular Smar
9. electromagnetic compatibility EMC 61 electrostatic damage prevention 7 enclosure cabling 22 IDs correcting 44 input frequency requirement 64 input voltage requirement 64 powering on 29 site requirements 63 troubleshooting 43 ESD electrostatic discharge prevention measures storing products 7 transporting products 7 Ethernet cables requirements 28 European Union regulatory compliance notice 69 expansion port LED troubleshooting 50 HP StorageWorks 2312fc and 2324fc Modular Smart Array user guide 73 F faults isolating host side connection 49 expansion port connection fault 50 methodology 43 FCC Federal Communications Commission Class Equipment compliance notice 67 Class B Equipment compliance notice 67 declaration of conformity 67 modifications 68 notice 67 Federal Communications Commission See FCC firmware checking versions 29 when to update 29 floor mats dissipating 72 found new hardware wizard 27 G ground strap specifications 72 grounding methods 72 straps wearing 72 suggested equipment for 72 H hard drive bay numbers 18 LEDs 32 heel straps using 72 help obtaining 12 13 HP address for FCC questions 67 series number 68 storage web site 13 Subscriber s choice web site 13 technical support 2 telephone number FCC questions 67 humidity operating range 63 IDs correcting for enclosure 44 IEC EMC worldwide regulatory compliance notice 69 installing enclosures check
10. Mandatory Table 11 MSA2312fc parts list continued Description Spares part number CSR Mandatory Optional Power supplies SPS POWER SUPPLY 481320 001 Mandatory SPS DC DISK ENCL POWER SUPPLY 545764 001 Mandatory SPS RAIL KIT VLS9000 457637 001 Mandatory SPS CABLE KIT 481322 001 Mandatory and SAS expansion cables SPS CA KIT DB9 508297 001 Mandatory DB9 M to DB9 F cable HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 55 56 Figure 5 MSA2324fc exploded view Table 12 MSA2324fc parts list Description SPS BLANK HDD Spares part number 376383 002 CSR Mandatory Optional Mandatory Hard drives a 36 GB SAS 10K rpm 376596 001 Mandatory b 36 GB SAS 15K rpm 432332 001 Mandatory c 72 SAS 10K rpm 447447 021 Mandatory 418373 001 Mandatory 4 72 5 5 15 146 GB SAS 10K rpm 432320 001 Mandatory f 60 GB SATA 5 4 rpm 405419 001 Mandatory g 80 GB SATA 5 4 rpm 431907 00 Mandatory h 160GB SATA 5 4 rom 431909 00 Mandatory SPS EAR KIT 508296 001 Mandatory SPS CHASSIS w midplane 490095 001 Mandatory SPS CONTROLLER 2300fc 490092 001 Mandatory Parts catalog SPS SFP XCVR 481345 001 Mandatory Table 12 MSA2324fc parts list continued Description Spares part number CSR
11. Mandatory Optional Power supplies SPS POWER SUPPLY 481320 001 Mandatory SPS DC DISK ENCL POWER 545764 001 Mandatory SUPPLY SPS RAIL KIT VLS9000 457637 001 Mandatory SPS CABLE KIT 481322 001 Mandatory and SAS expansion cables SPS CA KIT DB9 508297 001 Mandatory DB9 M to DB9 F CLI cable HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 57 58 Figure 6 MSA2000 3 5 12 drive enclosure exploded view Table 13 MSA2000 3 5 12 drive enclosure parts list Description SPS BLANK HDD Spares part number 481344 001 CSR Mandatory Optional Mandatory Hard drives a SPS DRV HD 146GB MSA2 3 5 15K DP SAS 480937 001 Mandatory b SPS DRV HD 300GB MSA2 3 5 15K DP SAS 480938 001 Mandatory SPS DRV HD 400GB 5 2 3 5 10K DP SAS 480939 001 Mandatory d SPS DRV HD 500GB 5 2 3 5 7 2K SATA 480940 001 Mandatory SPS DRV HD 750GB 5 2 3 5 7 2K SATA 480941 001 Mandatory f SPS DRV HD 1TB 5 2 3 5 7 2K SATA 480942 001 Mandatory SPS EAR KIT 508296 001 Mandatory SPS CHASSIS w midplane 481321 001 Mandatory SPS ENCLOSURE O MODULE 481342 001 Mandatary Parts catalog SPS POWER SUPPLY 481320 001 Mandatory Table 13 MSA2000 3 5 12 drive enclosure parts list continued Description Spares part number CSR
12. 13 super capacitor pack 20 switch attach configurations 28 I Taiwan EPA battery recycling and disposal 71 technical support HP 12 telephone numbers FCC questions 67 temperature operating range 63 toe straps using 2 tools conductive type 72 transportable CompactFlash 19 troubleshooting 43 controller failure single controller configuration 48 correcting enclosure IDs 44 enclosure does not initialize 43 using system LEDs 44 V ventilation requirements 62 version information checking 29 vibration operating range 63 virtual disks viewing status 42 voltage compliance rating 7 volumes verifying 42 HP StorageWorks 2312fc and 2324fc Modular Smart Array user guide 75 W warnings lasers radiation 68 rack stability 12 voltage and temperature 50 web sites HP documentation HP storage 13 HP Subscriber s choice 13 web browser configuration 39 work mat static dissipating 72 wrist straps specifications 72 using 72 76
13. Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other staticsensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in staticsafe containers Keep electrostatic sensitive parts in their containers until they arrive at staticfree workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a staticsensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground card to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portab
14. Mandatory Optional SPS RAIL KIT VLS9000 457637 001 Mandatory SPS CABLE KIT 481322 001 Mandatory and SAS expansion cables For more information about CSR contact your local service provider For North America see the CSR website at http www hp com go selfrepair To determine the warranty service provided for this product see the warranty information website at http www hp com go storagewarranty To order replacement part contact an HP authorized service provider or see the HP Parts Store online www hp com buy parts HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 59 60 Parts catalog B Environmental requirements and specifications Safety requirements Install the system in accordance with the local safety codes and regulations at the facility site Follow alll cautions and instructions marked on the equipment Site requirements and guidelines The following sections provide requirements and guidelines that you must address when preparing your site for the installation When selecting an installation site for the system choose a location not subject to excessive heat direct sunlight dust or chemical exposure These conditions greatly reduce the system s longevity and might void your warranty Site wiring and AC power requirements The following are required for all installations using AC power supplies All AC mains and supply conductors to power distrib
15. active Blinking irregularly Off The drive is active and operating normally Off Amber blinking regularly 1 Hz Offline the drive is not being accessed A predictive failure alert may have been received for this device Further investigation is required Amber blinking regularly 1 Hz Online no activity A predictive failure alert may have been received for this device Further investigation is required Blinking irregularly Amber blinking regularly 1 Hz The drive is active but a predictive failure alert may have been received for this drive Further investigation is required Off Amber solid Offline no activity A critical fault condition has been identified for this drive Of Blue solid Offline The drive has been selected by a management application SMU On or blinking Blue solid The controller is driving I O to the drive and it has been selected by a management application SMU 32 LED descriptions Table 5 Hard drive LED combinations continued Online Activity green Fault UID amber blue Description Blinking regularly 1 Hz CAUTION Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding Either there is no power the drive is offline or the drive is not configured HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 33 Rear panel LEDs MSA2324fc 34 Descrip
16. against writing incomplete data to disk the image stored on the CompactFlash is verified before committing to disk In single controller configurations if the controller has failed or does not start and the Cache Status LED is on or blinking the CompactFlash will need to be transported to a replacement controller to recover data not flushed to disk See Controller failure in a single controller configuration for more information CompactFlash HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 19 A CAUTION To preserve the existing data stored in the CompactFlash you must transport the CompactfFash from the failed controller to the replacement controller using a procedure outlined in the HP StorageWorks 2312fc 2324fc controller replacement instructions shipped with the replacement controller Failure to use this procedure will result in the loss of data stored in the cache module The CompactFlash must stay with the same enclosure If the CompactFlash is used installed in a different enclosure data loss data corruption will occur IMPORTANT dual controller configurations there is no need to transport a failed controller s cache to a replacement controller because the cache is duplicated between the controllers Super capacitor pack To protect RAID controller cache in case of power failure the MSA2324fc is equipped with super capacitor technology The super capacitor pack and CompactFlash memory i
17. into Class B devices have an FCC logo or FCC ID on the label Class A devices do not have an FCC logo or FCC ID on the label Once the class of the device is determined refer to the following corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment
18. is required HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 39 Tips for using the help window Inthe main panel clicking the help icon displays help for the last selected item whether it is a component in the Configuration View panel or a subpanel in the main panel In the help window clicking the arrowed border on the left displays or hides the help contents pane A topic remains displayed until you browse to another topic in the help window display help for a different item in the main window or close the help window Changing the system date and time You can change the storage system s date and time which are displayed in the System Status panel It is important to set the date and time so that entries in system logs and event notification email messages have correct time stamps You can set the date and time manually or configure the system to use Network Time Protocol NTP to obtain them from a network attached server When NTP is enabled and if an NTP server is available the system time and date can be obtained from the NTP server This allows multiple storage devices hosts log files and so forth to be synchronized If NTP is enabled but no NTP server is present the date and time are maintained as if NTP was not enabled NTP server time is provided in Universal Time UT which provides several options e f you want to synchronize the times and logs between storage devices installed in multiple time
19. network management utility to discover HP StorageWorks MSA2300fc storage devices on the local LAN through SNMP 3 Use a ping broadcast to try to identify the device through the host s ARP table If you do not have a DHCP server you will need to ask your system administrator to allocate two IP addresses and set them using the CLI during initial configuration see Setting management port IP addresses using the Setting management port IP addresses using the NOTE If you used DHCP to set the IP addresses you do not have to set them using the as described in this section Ethernet Management ports on controller module A and controller module B are configured with the following default values Management Port IP Address 10 0 0 2 controller A 10 0 0 3 controller B Subnet Mask 255 255 255 0 Gateway IP Address 10 0 0 1 If the default addresses are not compatible with your network you must set an address for each management port using the command line interface CLI embedded in each controller module The CLI enables you to access the system using RS 232 communication and terminal emulation software Use the CLI commands described in the steps below to set the IP address for the Ethernet management port on each controller module Once new IP addresses are set you can change them as needed using SMU NOTE Changing settings can cause management hosts to lose access to the stor
20. page does not display verify that you have entered the correct IP address On the Sign In page type the default management user name manage and default password manage If you are logging in to the SMU for the first time and no language packages have been installed the Language field displays user setting or English either of which when selected results in English See the reference guide for information on configuring languages Click Sign In The System Overview page is displayed Tips for using the main window The Configuration View panel displays logical and physical components of the storage system To perform a task select the component to act on and then either e Right click to display a context menu and select the task to perform This is the method that help topics describe Click a task category in the main panel and select the task to perform The System Status panel shows how many events of each severity have occurred in the system To view event details click a severity icon Many tables can be sorted by a specific column To do so click the column heading to sort low to high click again to sort high to low Do not use the browser s Back Forward Reload or Refresh buttons The application is essentially a single page that is automatically updated to show current data You do not need to refresh it and if you click Back you may exit the application If an option name has an asterisk the option
21. remote monitoring of the system through your network Service Interface Used for technical support only Service Debug Used for technical support only In band management interfaces operate through the data path and can slightly reduce I O performance The in band options are Inband CAPI Capability Used for in band management of the system from custom host based management applications written using the Configuration Application Programming Interface CAPI Inband SES Capability Used for in band monitoring of system status based on SCSI Enclosure Services SES data If a service is disabled it continues to run but cannot be accessed System information including system name contact location and description Up to four email addresses and three SNMP trap hosts to receive notifications of system events Parameters for FC and iSCSI controller host ports HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 41 Using the Provisioning Wizard The Provisioning Wizard helps you create a vdisk with volumes and to map the volumes to hosts The wizard has several steps which are highlighted at the bottom of the panel as you complete them The last step prompts you to confirm changes before applying them If you cancel the wizard no changes are made To use the wizard in the Configuration View panel right click the system select Wizards gt Provisioning Wizard and follow the online prompts to specify
22. the settings described below See the online help for detailed information about the settings vdisk name and RAID level appropriate for the level of fault tolerance that the vdisk s data will require If you select RAID 10 or RAID 50 you can select the number of sub vdisks to use Disks to include in the vdisk The table specifies the minimum and maximum number of disks to select Only available disks can be selected Number and size of volumes to create in the vdisk By default the new vdisk will have one volume You can change the number of volumes and optionally change the default size and base name for the volumes To postpone creating volumes you can change the number of volumes to zero The default mapping allows no access to the volume by all hosts Testing the configuration 42 To determine that your system is ready for use test the configuration as follows 1 2 E logging Using SMU right click the vdisk and select View gt Overview From the data host b Create a file system on the volume c Verify that you can access the mapped volume and the volume size shown on the data host matches the size shown in SMU d Verify that you can write data to the volume If the above tests succeed your system is ready for use Optionally unmount the volume and delete the vdisks for test out of SMU If you do not log out of SMU when you have finished using it other manage users cannot log in to the same control
23. zones set all the storage devices to use UT f you want to use the local time for a storage device set its time zone offset fa time server can provide local time rather than UT configure the storage devices to use that time server with no further time adjustment To use manual date and time settings 1 In the Configuration View panel right click the system and select Configuration gt System Settings gt Date Time The date and time options appear 2 Set the options Time Enter the time in the format hh mm ss Month Day Year Enter the year using four digits NIP Select Disabled 3 Click Set Time Values To obtain the date and time from an NTP server 1 In the Configuration View panel right click the system and select Configuration gt System Settings gt Date Time The date and time options appear 2 Set the options NIP Select Enabled NTP Time Zone Offset Optional If the system timestamps should use the NTP server s time zone instead of the local time zone enter the time zone offset e NTP Server Address Optional If the system should retrieve time values from a specific NTP server enter the address of an NTP server If no IP server address is set the system listens for time messages sent by an NTP server in broadcast mode 3 Click Set Time Values 40 Configuring a system for the first time Using the Configuration Wizard The Configuration Wizard helps you initially configu
24. HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide Part number 5991 8050 D second editi edition March 2009 Legal and notice information Copyright 2008 2009 Hewlett Packard Development Company L P The information combined herein is subject to change without notice The only warranties for HP products and services set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows Windows NT and Windows XP are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group WARRANTY STATEMENT To obtain a copy of the warranty for this product see the warranty information website http www hp com go storagewarranty Contents PUSH NES QUIE PR ERU ER RR IE 11 Intended audience pe eg e Qe deg 11 Prerequisites sc T 11 Related documentation Dee ia AS 1 Document conventions and symbols nis ae 1 Rack SETI Ui eo uei a 12 HP technical Suppor x qs SS Said org ans RSs 12 Cusiomer ia
25. MSA2 3 5 inch LFF drives 450GB 300GB 146GB 15K RPM DP SAS 1TB 750GB 500GB 7 2K RPM DP SATA HP Proliant 2 5 inch SFF drives e 72GB 36GB 15K RPM SP SAS 72GB 36GB 15K RPM DP SAS 146GB 72GB 10K RPM SP SAS 146GB 72GB RPM DP SAS e 120GB 60GB 5 4K RPM SATA 250GB 5 4K RPM SATA Two 4 Gb FC ports per controller 1 GB cache module per controller Battery free cache backup with super capacitor and CompactFlash card NOTE Check the QuickSpecs for an updated list of supported operating systems and drives QuickSpecs can be found from your HP MSA products page at http www hp com go msa Select MSA SAN Arrays and then select your product The link for QuickSpecs will be on the right HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 15 16 Overview 2 Components Front panel components MSA2324fc 1 Enclosure ID LED 4 Unit Identification UID LED 2 drive Online Activity LED 5 Fault ID LED 3 Hard drive Fault UID LED 6 Heartbeat LED HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 17 Hard drive bay numbers MSA2324fc 1 4 a Rear panel components MSA2324fc 1 Power supplies AC 6 Service port used by service personnel only 2 Power switches AC 7 Expansion port 3 Host ports 8 Optional FC controller 4 CLI port 9 DC Power supply 2 DC model only 5 Ethernet port 10 Power switches
26. See Connecting remote management hosts Perform initial configuration tasks Verify that controllers and enclosures have the latest firmware See Updating firmware Set the date and time on the controller enclosure See Changing the system date and time Initially configure and provision the system See Using the Configuration Wizard and Using the Provisioning Wizard Test the configuration See Testing the configuration NOTE For help with installing your MSA2000 product also see the MSA2000 Software Support Documentation CD shipped with your product HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 21 Connecting controller MSA2000 3 5 12 drive enclosures You can connect up to three MSA2000 3 5 12 drive enclosures to an MSA2324fc The cabling diagrams shown in this section show the recommended faulttolerant cabling patterns IMPORTANT Connecting an MSA2000 3 5 12 drive enclosure to an MSA2324fc requires mini SAS to SAS cables Check the QuickSpecs for an updated list of supported cables QuickSpecs can be found from your HP MSA products page at http www hp com go msa Select MSA SAN Arrays and then select your product The link for QuickSpecs is on the right IMPORTANT MSA2324fc can also be attached to an MSA7O that is running firmware version 2 18 or later For information about the 5 70 see the HP StorageWorks 70 Modular Smart A
27. a classe A respecte toutes les exigences du Reglement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union notice Products bearing the CE marking comply with the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by the Commission of the European Community and if this product has telecommunication functionality the R amp TTE Directive 1999 5 EC Compliance with these directives implies conformity to the following European Norms in parentheses are the equivalent international standards and regulations e EN55022 CISPR 22 Electromagnetic Interference e EN55024 IEC61000 4 2 IEC61000 4 3 IEC61000 4 4 IEC61000 4 5 IEC61000 4 6 IEC61000 4 8 IEC61000 4 11 Electromagnetic Immunity Power Quality e EN61000 3 2 IEC61000 3 2 Power Line Harmonics 61000 3 3 IEC61000 3 3 Power Line Flicker EN60950 IEC60950 Product Safety Also approved under UL 60950 CSA 22 2 60950 00 Safety of Information Technology Equipment HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 69 BSMI notice SRE 1B XE ERRA ANE gt FERE TERES rt gt A fe Ss TE gt RASS ATR Japanese notice
28. actFlash are powered by the super capacitor This process typically takes 60 seconds per 1 Gbyte of cache After the cache is copied to CompactFlash the remaining power left in the super capacitor is used to refresh the cache memory While the cache is being maintained by the super capacitor the Cache Status LED flashes at a rate of 1 10 second off and 9 10 second on IMPORTANT Transportable cache only applies to single controller configurations In dual controller configurations there is no need to transport a failed controller s cache to a replacement controller because the cache is duplicated between the controllers If the controller has failed or does not start is the Cache Status LED on blinking Answer Actions No the Cache LED status is off and the controller doesn t boot If valid data is thought to be in Flash see Transporting Cache otherwise replace the controller No the Cache Status LED is off and the controller boots The system is flushing data to disks If the problem persists replace the controller Yes at a strobe 1 10 rate 1 Hz and the controller doesn t boot Yes at a strobe 1 10 rate 1 Hz and the controller boots See Transporting Cache The system is flushing data to disks If the problem persists replace the controller Yes at a blink 1 1 rate 1 Hz and the controller doesn t boot See Transporting Cache Yes at a blink 1 1 rate 1 Hz and the con
29. address is the IP address of the controller netmask is the subnet mask gateway is the IP address of the subnet router e a b specifies the controller whose network parameters you are setting For example set network parameters ip 192 168 0 10 netmask 255 255 255 0 gateway 192 168 0 1 controller a set network parameters ip 192 168 0 11 netmask 255 255 255 0 gateway 193 168 0 1 controller b 7 Type the following command to verify the new IP addresses show network parameters Network parameters including the IP address subnet mask and gateway address are displayed for each controller a From the CLI you can use the PING command to verify network connectivity For example ping 16 125 12 1 Info Pinging 16 125 12 1 with 4 packets Success Command completed successfully The remote computer responded with 4 packets 8 Disconnect from the CLI and exit the emulator In the host computer s command window type the following command to verify Ethernet connectivity first for controller A and then for controller B ping IP address If you cannot your access your system for at least three minutes after changing the IP address your network might require you to restart the management controller using the serial CLI When you restart a management controller communication with it is temporarily lost until it successfully restarts Type the following command to restart the management controller on both controllers re
30. age system 24 Installing the enclosures 1 From your network administrator obtain an address subnet mask and gateway address for controller A and controller B 2 Use the provided micro DB9 serial cable to connect controller A to a serial port on a host computer Your package contents include a micro DB9 to DB9 serial cable If necessary use a DB9 to DB25 adapter not included for connecting the serial cable to a DB25 serial port on the host computer 3 Start and configure a terminal emulator such as HyperTerminal or VT 100 using the display settings in Table 3 and the connection settings in Table 4 Table 3 Terminal emulator display settings Parameter Terminal emulation mode Font VT 100 or ANSI for color support Terminal Translations None Columns 80 4 In the terminal emulator connect to controller A Table 4 Terminal emulator connection settings Parameter Connector COMI typically Baud rate 115 200 Data bits 8 Parity None Stop bits Flow control 5 Press Enter to display the CLI prompt HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 25 6 Atthe prompt type the following command to set the values you obtained in Step 1 for each Ethernet management port first for controller and then for controller set network parameters ip address netmask netmask gateway gateway controller alb where
31. an sensors Each power supply includes two fans The normal range for fan speed is 4000 to 6000 RPM When a fan s speed drops below 4000 RPM the EMP considers it a failure and posts an alarm in the storage system s event log The following table lists the description location and alarm condition for each fan If the fan speed remains under the 4000 RPM threshold the internal enclosure temperature may continue to rise Replace the power supply reporting the fault Table 7 Cooling fan sensor descriptions Description Location Event Fault ID LED condition Power supply 1 lt 4000 RPM Power supply 1 lt 4000 RPM Fan 3 Power supply 2 lt 4000 RPM Fan 4 Power supply 2 lt 4000 RPM During a shutdown the cooling fans do not shut off This allows the enclosure to continue cooling Temperature sensors Extreme high and low temperatures can cause significant damage if they go unnoticed Each controller module has six temperature sensors Of these if the CPU or FPGA temperature reaches a shutdown value the controller module is automatically shut down Each power supply has one temperature sensor When a temperature fault is reported it must be remedied as quickly as possible to avoid system damage This can be done by warming or cooling the installation location Table 8 Controller module temperature sensors Description Normal operating Warning Critical operating Shutdown values range operating range range CPU temper
32. attempt to recharge the battery Do not expose to temperatures higher than 60 C Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the HP spare part designated for this product Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal please use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an HP authorized reseller or service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to i indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Power cords The power cord set must meet the requirements for use in the country where the product was purchased If the product is to be used in another country purchase a power cord that is approved for use in that country The power cord must be rated for the product and for the voltage and current marked on the product electrical ratings label The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product In addition
33. ature 0 3 C 88 90 C FPGA temperature 0 3 C 97 100 C HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 51 Table 8 Controller module temperature sensors continued Description Onboard temperature 1 Normal operating range Warning operating range Critical operating range Shutdown values Onboard temperature 2 Onboard temperature 3 Capacitor temperature CM temperature When a power supply sensor goes out of range the Fault ID LED illuminates amber and an event is logged to the event log Table 9 Power supply temperature sensors Power Supply 1 temperature 10 80 C Power Supply 2 temperature 10 80 C Power supply module voltage sensors 52 Power supply voltage sensors ensure that an enclosure s power supply voltage is within normal ranges There are three voltage sensors per power supply Table 10 Voltage sensor descriptions Sensor Event Fault LED condition Power supply 1 voltage 12V lt 11 00V gt 13 00V Power supply 1 voltage 5V lt 4 00 gt 6 00V Power supply 1 voltage 3 3V lt 3 00V gt 3 80V Troubleshooting A Parts catalog This product contains the parts illustrated in Figure 4 Figure 5 and Figure 6 Parts that are available for customer self repair CSR are indicated as follows Mandatory CSR the part directly from HP and repair the product yourse
34. be what alerted the user to a fault in the first place When a fault occurs the Fault ID status LED on an enclosure s right ear see Front panel components illuminates Check the LEDs on the back of the enclosure to narrow the fault to a FRU connection or both The LEDs also help you identify the location of a FRU reporting a fault Use SMU to verify any faults found while viewing the LEDs SMU is also a good tool to use in determining where the fault is occurring if the LEDs cannot be viewed due to the location of the system SMU provides you with a visual representation of the system and where the fault is occurring It can also provide more detailed information about FRUs data and faults Review the event logs The event logs record all system events It is very important to review the logs not only to identify the fault but also to search for events that might have caused the fault to occur For example a host could lose connectivity to a virtual disk if a user changes channel settings without taking the storage resources assigned to it into consideration In addition the type of fault can help you isolate the problem to hardware or software Isolate the fault Occasionally it might become necessary to isolate a fault This is particularly true with data paths due to the number of components the data path consists of For example if a hostside data error occurs it could be caused by any of the components in the data path controller
35. ble Is the host link status LED on Yes Monitor the status to ensure that there is no intermittent error present If the fault occurs again clean the connections to ensure that a dirty connector is not interfering with the data path No Proceed to the next step 4 Move the SFP and cable to a port with a known good link status This step isolates the problem to the external data path SFP host cable and host side devices or to the controller module port Is the host link status LED on Yes You now know that the SFP host cable and host side devices are functioning properly Return the SFP and cable to the original port If the link status LED remains off you have isolated the fault to the controller module s port Replace the controller module No Proceed to the next step 5 Swap the SFP with the known good one Is the host link status LED on Yes You have isolated the fault to the SFP Replace the SFP No Proceed to the next step 6 Re insert the original SFP and swap the cable with a known good one Is the host link status LED on Yes You have isolated the fault to the cable Replace the cable No Proceed to the next step 7 Replace the HBA with a known good HBA or move the host side cable and SFP to a known good HBA Is the host link status LED on Yes You have isolated the fault to the HBA Replace the HBA e is likely that the controller module needs to be rep
36. com Documentation feedback HP welcomes your feedback To make comments and suggestions about product documentation please send a message to storagedocs feedback hp com All submissions become the property of HP HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 13 1 Overview The 2324fc Modular Smart Array is a high performance storage solution that combines outstanding performance with high reliability availability flexibility and manageability Features and benefits Product features and supported options include e Supported servers HP ProLiant servers HP ProLiant C Class Blade servers HP Integrity servers Certain PA RISC servers Supports most multi vendor industry standard 32 bit and 64 bit Intel and AMD based X86 servers Primary supported operating systems Microsoft Windows Server VMware Red Hat Enterprise Linux SuSE Linux HP UX NOTE Check the QuickSpecs for a complete list of servers QuickSpecs can be found from your HP MSA products page at http www hp com gqo msa Select MSA SAN Arrays and then select your product The link for QuickSpecs will be on the right Capacity up to 99 small form factor SFF drives with MSA2324fc and three MSA70 enclosures Capacity up to four MSA2000 3 5 12 drive enclosures Capacity up to 60 drives mixed drive environment one MSA2324fc 24 SFF and three MSA2000 3 5 12 drive enclosures 36 LFF Supported drives
37. does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding your product visit http www hp com For questions regarding this FCC declaration contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mailstop 510101 Houston Texas 77269 2000 HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 67 1281 514 3333 To identify this product refer to the part Regulatory Model Number or product number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expre
38. dules Do not place enclosures in a vertical position Always install and operate the enclosures in a horizontal orientation When installing enclosures in a rack make sure that any surfaces over which you might move the rack can support the weight To prevent accidents when moving equipment especially on sloped loading docks and up ramps to raised floors ensure you have a sufficient number of helpers Remove obstacles such as cables and other objects from the floor To prevent the rack from tipping and to minimize personnel injury in the event of a seismic occurrence securely anchor the rack to wall or other rigid structure that is attached to both the floor and to the ceiling of the room Electrical guidelines These enclosures work with single phase power systems having an earth ground connection To reduce the risk of electric shock do not plug an enclosure into any other type of power system Contact your facilities manager or a qualified electrician if you are not sure what type of power is supplied to your building Enclosures are shipped with a grounding type three wire power cord To reduce the risk of electric shock always plug the cord into a grounded power outlet Do not use household extension cords with the enclosures Not all power cords have the same current ratings Household extension cords do not have overload protection and are not meant for use with computer systems Ventilation requirements Refer to Environm
39. e 29 30 Installing the enclosures 4 Connecting hosts Host system requirements Data hosts connected to MSA2324fc arrays must meet the following requirements Depending on your system configuration data host operating systems may require that multipathing is supported If fault tolerance is required then multipathing software may be required Host based multipath software should be used in any configuration where two logical paths between the host and any storage volume may exist at the same time This would include most configurations where there are multiple connections to the host or multiple connections between a switch and the storage To obtain the MSA2000 Family MPIO DSM go to the HP MSA products page at http www hp com qo msa Select MSA SAN Arrays select your product and go to Related products To prevent Microsoft Windows 2003 data hosts from displaying the Found New Hardware Wizard when the storage system is discovered install the MSA2000 Family SCSI Enclosure Services driver Download MSA2000 Family SCSI Enclosure Services SES driver package from http www hp com qo msa Select MSA SAN Arrays select your product and go to Related products NOTE The MSA2000 Family SCSI Enclosure Services driver is required for Microsoft Windows 2003 Connecting the enclosure to data hosts Cable connections vary depending on configuration Common cable configurations are shown in this section For a complete l
40. ected port s Ethernet link status LED 46 Is the power supply s AC Power Good LED off 46 Is the drive enclosure back panel OK LED 1 47 Is the drive enclosure Fault Service Required LED amber 47 Controller failure in single controller configuration 48 If the controller has failed or does not start is the Cache Status LED on blinking 48 Transporting OB Dew RE Hee GARE RE 48 Isolating a hostside connection RA RR RUE AX 49 Isolating a controller module expansion port connection fault 50 Resolving voltage and temperature warnings 50 Sensor locations 2 7454 cs Ic arte Ste tete tr bas tis 51 Power supply Sensoren D delle di oot MR qo RUE NER op ara dor a eod 51 Cooling FS VES Soo apa aches ET eB ue CR CR e 51 Temperature sensors 51 Power supply module voltage sensors 52 Nu 017 Do PTT 53 Environmental requirements and specifications
41. ental requirements for detailed environmental requirements Do not block or cover ventilation openings at the front and rear of an enclosure Never place an enclosure near a radiator or heating vent Failure to follow these guidelines can cause overheating and affect the reliability and warranty of your enclosure Leave a minimum of 6 inches 15 cm at the front and back of each enclosure to ensure adequate airflow for cooling No cooling clearance is required on the sides top or bottom of enclosures Leave enough space in front and in back of an enclosure to allow access to enclosure components for servicing Removing a component requires a clearance of at least 15 inches 37 cm in front of and behind the enclosure Cabling requirements Keep power and interface cables clear of foot traffic Route cables in locations that protect the cables from damage Route interface cables away from motors and other sources of magnetic or radio frequency interference Stay within the cable length limitations Management host requirements A local management host with at least one serial port connection is recommended for the initial installation and configuration of a controller enclosure After you configure one or both of the controller modules with an Internet Protocol IP address you then use a remote management host on an Ethernet network to configure manage and monitor 62 Environmental requirements and specifications NOTE Con
42. f range or a fan is Required operating below the minimum required RPM Off DC output voltage is normal HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 37 38 LED descriptions 7 Configuring a system for the first time Configuring your web browser for SMU Before using SMU to perform remaining steps ensure that your web browser is properly configured according to the following guidelines Your browser must be Internet Explorer 7 or Mozilla Firefox 1 5 or later Check the QuickSpecs for an updated list of supported browsers QuickSpecs can be found from your HP MSA products page at http www hp com go msa Select MSA SAN Arrays and then select your product The link for QuickSpecs will be on the right To see the help window you must enable pop up windows To optimize the display use a color monitor and set its color quality to the highest setting To navigate beyond the Sign In page with a valid user account Set the browser s local intranet security option to medium or medium low Verify that the browser is set to allow cookies at least for the IP addresses of the storage system network ports Logging in to SMU from a local management host To log in to SMU from a local management host 1 In the web browser s address field type the IP address of one of the controller enclosure s Ethernet management ports and press Enter The SMU Sign In page is displayed If the Sign in
43. g controller enclosures to drive enclosures 22 connecting enclosure to data hosts 27 routing requirements 62 cache 19 self refresh mode 35 status 35 transportable CompactFlash 19 Canada regulatory compliance notice 69 certification and classification information laser 68 Class A equipment Canadian compliance statement 69 Class B equipment Canadian compliance statement 69 clearance requirements service 62 ventilation 62 command line interface using to set controller IP addresses 24 CompactFlash 19 transporting 48 components front panel 18 rear panel 18 Configuration Wizard 4 configuring direct attach configurations 27 switch attach configurations 28 connecting controller enclosures to data hosts 27 serial cable to set IP address 24 to remote management hosts 28 connections testing 24 console requirement 62 controller enclosures connecting to data hosts 27 connecting to remote management hosts 28 conventions document cord See power cord CSR See customer self repair 53 current rating customer self repair CSR parts catalog 53 D data hosts system requirements 27 date and time changing using SMU 40 declaration of conformity 67 DHCP obtaining IP addresses 24 direct attach configurations 27 disposal battery 7 disposal Taiwan EPA battery 7 dissipating floor mats 72 document conventions prerequisite knowledge related documentation documentation HP web site 11 E
44. gress Indicates cache activity See also If the controller has failed or does not start is the Cache Status LED on blinking If the LED is blinking evenly a cache flush is in progress When a controller module loses power and write cache is dirty contains data that has not been written to disk the super capacitor pack provides backup power to flush copy data from write cache to Compact Flash memory When cache flush is complete the cache transitions into self refresh mode If the LED is blinking momentarily slowly the cache is in a self refresh mode In self refresh mode if primary power is restored before the backup power is depleted 3 30 minutes depending on various factors the system boots finds data preserved in cache and writes it to disk This means the system can be operational within 30 seconds and before the typical host I O timeout of 60 seconds at which point system failure would cause hostapplication failure If primary power is restored after the backup power is depleted the system boots and restores data to cache from Compact Flash which can take about 90 seconds The cache flush and self refresh mechanism is an important data protection feature essentially four copies of user data are preserved one in each controller s cache and one in each controller s CompactFlash Host Activity Blinking green At least one host port has I O activity Off Host ports have no activity HP StorageWork
45. hat the controllers and drive enclosures have the latest firmware SMU enables you to view the software hardware and other version information for each controller and the enclosures To view controller version information in the Configuration View panel right click the system select View gt Overview and select the Versions button in the System Overview Table To view drive enclosure information in the Configuration View panel right click the enclosure and select View gt Overview The enclosure firmware is listed as EMP A Revision and EMP B Revision For software and firmware updates including language packages and firmware update instructions go to hitp www hp com go msa Select MSA SAN Arrays select your product and go to Support Selecting an appropriate time to perform the online upgrade To ensure the success of an online upgrade selecting the appropriate time is essential Selecting a period of low activity will ensure the upgrade completes as quickly as possible and will avoid disruptions to host and applications due to timeouts Attempting to upgrade a storage system that is in the middle of processing a large I O intensive batch job will likely cause hosts to lose connectivity with the storage system Consequently finding an appropriate time for the upgrade is very important For software and firmware updates go to hitp www hp com go msa Select MSA SAN Arrays select your product and go to Support For detai
46. heir latches are locked Make sure that no slots are left open for more than two minutes If you need to replace a module leave the old module in place until you have the replacement or use a blank module to fill the slot Leaving a slot open negatively affects the airflow and can cause the enclosure to overheat Try replacing each power supply one at a time Replace the controller modules one at a time Troubleshooting Sensor locations The storage system monitors conditions at different points within each enclosure to alert you to problems Power cooling fan temperature and voltage sensors are located at key points in the enclosure In each controller module and expansion module the enclosure management processor monitors the status of these sensors to perform SCSI enclosure services SES functions The following sections describe each element and its sensors Power supply sensors Each enclosure has two fully redundant power supplies with load sharing capabilities The power supply sensors described in the following table monitor the voltage current temperature and fans in each power supply If the power supply sensors report a voltage that is under or over the threshold check the input voltage Table 6 Power supply sensors Description Event Fault ID LED condition Power supply 1 Voltage current temperature or fan fault Power supply 2 Votlage current temperature or fan fault Cooling f
47. iguration o lcs vip Y pcc poc doe da Rd osa Ro ER Rupe Eg p Mira Wap C Rod 42 logging eG Lis area eds Wee wi een 42 i 04540 o nos dot miel in E io dvo dera 43 Fault isolation methodology vg acer a bog RR REA REA ERE A RA ORC AA AC C 43 Gather fault information ci aee ed oC Race be a qd ar o pd Rut X AED UOI E ard 43 Determine where the fault is occurring iius eod mE EEG RR EG ee ORE Y HR ACE RA 43 Review the even logs 44 a aged edge d e EO ete On dO OP ERO de d dO eg 43 ee NUI PRETI 43 If the enclosure does not initialize 43 Correcting enclosure IDs 4 ocu ed 4 S E Rea ed s ced fede std 44 Diagnostic iced una we ane diet Re Ren Me RS AE Rog ts A4 Is the front panel Fault LED amber oi bcc va kk ee e RR xr E e ee 44 Is the controller back panel OK LED 44 Is the controller back panel Fault Service Required LED amber 44 Are both drive module LEDs off Online Activity and Fault UID 45 Is the drive module Fault UID LED blinking amber 45 Is a connected host port s Host Link Status LED off 45 Is a connected port s Expansion Port Status LED 46 ls a conn
48. ils the fans continue to operate normally Check that the power supply FRU is firmly locked into position Check that the AC cord is connected to a power source Check that the AC cord is connected to the power supply Is the drive enclosure Fault Service Required LED amber Answer No Possible Reasons System functioning properly Actions No action required Yes blinking One of the following errors occurred Hardware controlled power up error Cache flush error Cache self refresh error Check the event log for specific information regarding the fault Isolate the fault Contact an authorized service provider for assistance Replace if necessary A fault occurred If installing an I O module FRU the module has not gone online and likely failed its self test Check the event log for specific information regarding the fault Isolate the fault Contact an authorized service provider for assistance Replace if necessary If installing an I O module FRU try removing and reinstalling the new module and check the event log for errors HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 47 Controller failure in a single controller configuration Cache memory is flushed to CompactFlash in the case of a controller failure or power loss During the write to CompactFlash process only the components needed to write the cache to the Comp
49. ist of supported configurations go to the MSA2000 product site at http hp com support manvals for the latest MSA2000 supported cable configurations guide This document is updated whenever newly supported configurations are added Loop Point to Point Topology The 2324fc Modular Smart Array uses Fibre Channel Arbitrated Loop loop topology by default Point to point topology is supported for switch attach configurations only Connecting direct attach configurations Single controller configuration One server one HBA single path Dual controller configurations One server one dual ported HBA dual path Ld HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 27 Two servers one dual ported HBA per server dual path Server 2 CICH Connecting switch attach configurations Two servers two switches Server 1 Server 2 Connecting remote management hosts The management host directly manages systems out of band over an Ethernet network 1 Connect an Ethernet cable to the Ethernet management port on each controller 2 Connect the other end of each Ethernet cable to a network that your management host can access preferably on the same subnet NOTE Connections to this device must be made with
50. laced 8 Move the cable and SFP back to its original port Is the host link status LED on No The controller module s port has failed Replace the controller module Yes Monitor the connection for a period of time It may be an intermittent problem which occur with SFPs damaged cables and HBAs HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 49 Isolating a controller module expansion port connection fault During normal operation when a controller module s expansion port is connected to a drive enclosure the expansion port status LED is green If the connected port s expansion port LED is off the link is down Use the following procedure to isolate the fault This procedure requires scheduled downtime NOTE Do not perform more than one step at a time Changing more than one variable at a time can complicate the troubleshooting process 1 2 Halt all to the storage system Check the host activity LED If there is activity halt all applications that access the storage system 3 Reseat the expansion cable Is the expansion port status LED on Yes Monitor the status to ensure there is no intermittent error present If the fault occurs again clean the connections to ensure that a dirty connector is not interfering with the data path e Proceed to Step 4 Move the expansion cable to a port on the RAID enclosure with a known good link status Thi
51. le field service kit with a folding staticdissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 65 66 Electrostatic discharge D Regulatory compliance and safety Regulatory compliance Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes and B depending upon their intended installation Class devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment i e personal computers FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user The rating label on the device shows which class A or B the equipment falls
52. led steps on updating the firmware see the reference guide or the CLI reference guide For information on logging into SMU see Configuring a system for the first time HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 29 30 Basic operation 6 LED descriptions Front panel LEDs 1 Description Enclosure ID Definition Green On Enables you to correlate the enclosure with logical views presented by management software The enclosure ID for a controller enclosure is 1 Fault UID See Table 5 Hard drive LED combinations Online Activity See Table 5 Hard drive LED combinations Unit Identification UID Blue Identified Off Not identified Fault ID Amber Fault condition exists The event has been acknowledged but the problem needs attention Off No fault condition exists Heartbeat Green The enclosure is powered on with at least one power supply operating normally Off Both power supplies are off the system is powered off HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 31 Hard drive LEDs NNNNNNNNNNA Qu il 7 Us 1 Fault UID amber blue Online Activity green Table 5 Hard drive LED combinations Online Activity green Fault UID amber blue Description On Of Normal operation The drive is online but it is not currently
53. ler module and your IP address stays logged in for 30 minutes the default auto logout timeout setting 1 Click Sign Out in the upper right hand corner The Logout Request dialog is displayed 2 Click Logout Configuring a system for the first time 8 Troubleshooting Fault isolation methodology The MSA2000 Family storage system provides many ways to isolate faults within the system This section presents the basic methodology used to locate faults and the associated FRUs The basic fault isolation steps are e Gather fault information including using system LEDs Determine where in the system the fault is occurring Review event logs f required isolate the fault to a data path component Gather fault information When a fault occurs it is important to gather as much information as possible Doing so will help you determine the correct action needed to remedy the fault Begin by reviewing the reported fault Is the fault related to an internal data path or an external data path Is the fault related to a hardware component such as a drive module controller module or power supply By isolating the fault to one of the components within the storage system you will be able to determine the necessary action more rapidly Determine where the fault is occurring Once you have an understanding of the reported fault review the enclosure LEDs The enclosure LEDs are designed to alert users of any system faults and might
54. lf On site or return to depot repair is not provided under warranty Optional CSR Order the part directly from HP and repair the product yourself or you can request that HP repair the product If you request repair from HP you may be charged for the repair depending on the product warranty No CSR The part is not available for customer self repair For assistance contact an HP authorized service provider NOTE For an updated list of customer self repair parts go to http www hp com support HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 53 54 Figure 4 Table 11 MSA2312fc exploded view MSA2312fc parts list Description SPS BLANK HDD Spares part number 481344 001 CSR Mandatory Optional Mandatory Hard drives a SPS DRV HD 146GB MSA2 3 5 15K DP SAS 480937 001 Mandatory b SPS DRV HD 300GB MSA2 3 5 15K DP SAS 480938 001 Mandatory SPS DRV HD 450GB 5 2 3 5 15K DP SAS 480939 001 Mandatory d SPS DRV HD 500GB 5 2 3 5 7 2K SATA 480940 001 Mandatory SPS DRV HD 750GB 5 2 3 5 7 2K SATA 480941 001 Mandatory f SPS DRV HD 1TB 5 2 3 5 7 2K SATA 480942 001 Mandatory SPS EAR KIT 508296 001 Mandatory SPS CHASSIS w midplane 481321 001 Mandatory SPS CONTROLLER 2300fc 490092 001 Mandatory Parts catalog SPS SFP XCVR 481345 001
55. list 21 IP addresses setting using DHCP 24 setting using the CLI 24 J Japan regulatory compliance notice 70 K Korean regulatory compliance notice 70 74 L label laser 69 language field 39 laser international certification and classification information 68 product label 69 radiation warning 68 regulatory compliance notice 68 LEDs amber fault conditions 44 Cache Status 35 Enclosure ID 31 Ethernet Activity 34 Ethernet Link Status 34 Fault UID 31 Fault Service Required 34 front panel 31 hard drive Fault UID 32 Online Activity 32 Host Activity 35 Host Link Status Activity 34 5 2000 3 5 12 drive enclosure 36 Fault Service Required 36 OK 36 OK to Remove 36 SAS In Port Status 36 SAS Out Port Status 36 Unit Locator 36 OK 34 OK to Remove 34 Online Activity 31 power supply 34 rear panel 34 Unit Identification UID 31 Unit Locator 34 using to diagnose fault conditions 44 lithium battery 0 local management host requirement 62 loop topology 27 M MPIO DSM obtaining 27 MSA2000 3 5 12 drive enclosure LEDs 36 ports 19 MSA2000 Family SCSI Enclosure Services SES driver 27 O operating ranges environmental 63 P parts proper handling 72 storing 72 transporting 72 physical requirements 63 point to point topology 27 orts MSA2000 3 5 12 drive enclosure 19 MSA2312fc 18 MSA2324fc 18 power cord compliance notice 71 current rating 71 replacement 7 set 7 voltage rating 7 power co
56. ls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP authorized service technicians to repair the laser device Certification and classification information This product contains a laser internal to the fiber optic FO transceiver for connection to the Fibre Channel communications port In the USA the FO transceiver is certified as a Class 1 laser product conforming to the requirements contained in the Department of Health and Human Services DHHS regulation 21 CFR Subchapter J A label on the plastic FO transceiver housing indicates the certification Outside the USA the FO transceiver is certified as a Class 1 laser product conforming to the requirements contained in IEC 825 1 1993 and EN 60825 1 1994 including Amendment 11 1996 and Amendment 2 2001 68 Regulatory compliance and safety Laser product label The optional label in Figure 61 or equivalent may be located on the surface of the HP supplied laser device This optional label indicates that the product is classified as a CLASS 1 LASER PRODUCT CLASS 1 LASER PRODUCT This label may appear on the laser device installed in your product Figure 6 1 Class 1 Laser Product Label International notices and statements Canadian notice avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de l
57. mber Answer Possible Reasons System functioning properly Actions No action required A fault condition exists Is the controller back panel OK LED off Answer Possible Reasons System functioning properly Check the LEDs on the back of the controller to narrow the fault to a FRU connection or both Check the event log for specific information regarding the fault Actions No action required The controller module is not powered on The controller module has failed Check that the controller module is fully inserted and latched in place and that the enclosure is powered on Check the event log for specific information regarding the failure Is the controller back panel Fault Service Required LED amber Possible Reasons System functioning properly Actions No action required Yes blinking 44 Troubleshooting One of the following errors occurred e Hardware controlled power up error Cache flush error Cache self refresh error Restart this controller from the other controller using SMU or the CLI Remove the controller and reinsert it Contact an authorized service provider for assistance Replace the controller Are both drive module LEDs off rn and Fault UID There is no power drive is offline e Check that the drive is fully inserted and latched in place and that the enclosure is powered on
58. module cable or data host If the enclosure does not initialize It may take up to two minutes for the enclosures to initialize If the enclosure does not initialize Perform a rescan Power cycle the system Make sure the power cord is properly connected and check the power source that it is connected to Check the event log for errors HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 43 Correcting enclosure IDs When installing a system with drive enclosures attached the enclosure IDs might not agree with the physical cabling order This is because the controller might have been previously attached to some of the same enclosures during factory testing and it attempts to preserve the previous enclosure IDs if possible To correct this condition make sure that both controllers are up and perform a rescan using SMU or the CLI This will reorder the enclosures but can take up to two minutes for the enclosure IDs to be corrected To perform a rescan using the CLI type the following command rescan To rescan using SMU 1 Verify that both controllers are operating normally 2 In the Configuration View panel right click the system and select Tools gt Rescan Disk Channels 3 Click Rescan Diagnostic steps This section describes possible reasons and actions to take when an LED indicates a fault condition See LED descriptions for descriptions of all LED statuses Is the front panel Fault LED a
59. n each controller module provide unlimited cache memory backup time The super capacitor pack provides energy for backing up unwritten data in the write cache to the CompactFlash in the event of a power failure Unwritten data in CompactFlash memory is automatically committed to disk media when power is restored While the cache is being maintained by the super capacitor the Cache Status LED flashes at a rate of 1 10 second on and 9 10 second off 20 Components Installing the enclosures Installation checklist The following table outlines the steps required to install the enclosures and initially configure the system To ensure a successful installation perform the tasks in the order they are presented Table 2 Installation checklist Install the controller enclosure and optional drive enclosures in the rack and attach ear caps Where to find procedure See the racking instructions poster Connect enclosures and drive enclosures See Connecting controller and MSA2000 3 5 12 drive enclosures Connect power cords See the installation poster Test enclosure connections See Testing enclosure connections Obtain IP values and set management port IP properties on the controller enclosure See Obtaining values Install required host software See Host system requirements Connect data hosts See Connecting the enclosure to data hosts Connect remote management hosts
60. n level Detailed specific questions For continuous quality improvement calls may be recorded or monitored Customer self repair HP customer self repair CSR programs allow you to repair your StorageWorks product If a CSR part needs replacing HP ships the part directly to you so that you can install it at your convenience Some parts do not qualify for CSR Your HP authorized service provider will determine whether a repair can be accomplished by CSR For more information about CSR contact your local service provider For North America see the CSR website http www hp com go selfrepair Product warranties For information about HP StorageWorks product warranties see the warranty information website http www hp com go storagewarrant Subscription service HP strongly recommends that customers sign up online using the Subscriber s choice web site http www hp com go e updates Subscribing to this service provides you with e mail updates on the latest product enhancements newest versions of drivers and firmware documentation updates as well as instant access fo numerous other product resources After signing up you can quickly locate your products by selecting Business support and then Storage under Product Category HP web sites For other product information see the following HP web sites http www hp com http www hp com go storage http www hp com support http www docs hp
61. nd safety 67 Regulatory Compliance ssi e Eie eed ron ERES S RP Eq EPA Ss ton athe haa eos 67 Federal Communications Commission 67 Class A AUR Ou S s 67 Class B equipe eg a b C ne ar Reh CU RODA S te 67 Declaration of conformity for products marked with the FCC logo United States only 67 en Dene 68 sor en er E LR 68 Regulatory compliance identification 68 Regulatory compliance label location ben 68 laser n C m 68 laser safely Warning BSD Se RH RE ERES due 68 Certification and classification information 68 laser product label RS Ra be yaa qaod deii 69 International notices and statements isse na ke ADR tua dut EERO REE CR a 69 Canadian notice avis Canadien 69 Class A equipment de ide Ale e EUR E e EUR aie DR 69 Class Bequipment ss iacob ide noie 69 European Union nn
62. nductors to power distribution boxes for the rack mounted system must comply with local national or other applicable government codes and regulations Ensure that the voltage of your power source matches the voltage inscribed on the equipment s electrical label To ensure redundancy provide two separate power sources for the enclosures These power sources must be independent of each other and each must be controlled by a separate circuit breaker at the power distribution point The system requires voltages within minimum fluctuation The customer supplied facilities voltage must maintain a voltage within the range specified on equipment s electrical rating label The customer facilities must also provide suitable surge protection Site wiring must include an earth ground connection to the DC power source Grounding must comply with local national or other applicable government codes and regulations Power circuits and associated circuit breakers must provide sufficient power and overload protection HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 61 Weight and placement guidelines Refer to Physical requirements for detailed size and weight specifications The weight of an enclosure depends on the number and type of modules installed Ideally use two people to lift an enclosure However one person can safely lift an enclosure if its weight is reduced by removing the power and cooling modules and drive mo
63. nections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Physical requirements The floor space at the installation site must be strong enough to support the combined weight of the rack controller enclosures expansion enclosures and any additional equipment The site also requires sufficient space for installation operation and servicing the enclosures and also requires sufficient ventilation to allow a free flow of air to all enclosures Table 14 and Table 15 list enclosure dimensions and weights Weights are based on an enclosure having 12 drive modules two controller or expansion modules and two power supplies installed Table 14 Rackmount enclosure dimensions Specifications Rackmount Height 2U 3 5 inches 8 9 cm Width Chassis 21 8 inches 55 4 cm back of power supply handle 23 7 inches 60 2 Table 15 Rackmount enclosure weights Specifications Rackmount 2312fc Modular Smart Array 4 SAS drives 64 5 lb 29 3 kg SATA drives 65 5 lb 29 8 kg 2324fc Modular Smart Array SAS drives 58 5 Ib 26 6 kg SATA drives 54 2 lb 24 6 kg MSA2000 3 5 12 drive enclosure 12 drives 4 SAS drives drives 62 lb 28 2 kg 63 Ib 28 6 kg Environmental requirements Table 16 Operating environmental specifications Specification Range To 9842 feet 3000 meters de
64. ponent or assembly see Grounding methods on page 72 Grounding methods There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts e Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools e Use a portable field service kit with a folding staticdissipating work mat If you do not have any of the suggested equipment for proper grounding have an HP authorized reseller install the part Ef NOTE For more information on static electricity or assistance with product installation contact your HP authorized reseller 72 Regulatory compliance and safety Index A accessing the CLI 24 accessing the SMU 39 accumulators 71 audience 11 Avis Canadien regulatory compliance notice 69 B batteries recycling or disposal 71 replacement notice 0 Taiwan EPA recycling and disposal 71 boot straps using 72 BSMI regulatory compliance notice 70 cables FCC compliance statement 28 63 68 shielded 28 63 68 cabling connectin
65. r guide 9 About this guide This guide provides information about the HP StorageWorks 2324fc Modular Smart Array Intended audience This guide is intended for use by system administrators and technicians who are experienced with the following Direct attach storage DAS or storage area network SAN management Network administration Network installation Storage system installation and configuration Prerequisites Prerequisites for installing and configuring this product include familiarity with Servers and computer networks Fibre Channel and Ethernet protocols Related documentation In addition to this guide please refer to other documents for this product HP StorageWorks MSA2000 Family SMU online help HP StorageWorks MSA2000 Family CLI online help HP StorageWorks MSA2000 Family CLI reference guide These and other HP documents can be found on the HP documents web site hito www hp com support Document conventions and symbols Table 1 Document conventions Convention Element Medium blue text Figure 1 Cross reference links and e mail addresses Medium blue underlined text Web site addresses http www hp com Bold font Key names Text typed into a GUI element such as into a box GUI elements that are clicked or selected such as menu and list items buttons and check boxes Italics font Text emphasis Monospace font File and directory names System output Code Text t
66. rate 35 6 F 2 C for every 3281 feet 1 km up to 9842 feet 3000 meters Relative humidity 10 to 90 RH 104 F 40 C non condensing Temperature 41 F to 104 F 5 C to 40 C Shock 5 0 g 10 ms half sine Vibration 0 5 g 1 octave minute 5 Hz to 500 Hz to 5 Hz swept sine HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 63 Electrical requirements Site wiring and power requirements Each enclosure has two power and cooling modules for redundancy If full redundancy is required use separate power source for each module The AC power supply unit in each power and cooling module is auto ranging and is automatically configured to an input voltage range from 88 264 VAC with an input frequency of 47 63 Hz The power and cooling modules meet standard voltage requirements for both U S and international operation The power and cooling modules use standard industrial wiring with line to neutral or line to line power connections Power cord requirements Each enclosure is shipped with two AC power cords that are appropriate for use in a typical outlet in the destination country Each power cord connects one of the power and cooling modules to an independent external power source To ensure power redundancy connect the two power cords to two separate circuits for example to one commercial circuit and one uninterruptible power source UPS 64 Environmental requirements and specifications C
67. rd requirements 64 power supply LEDs 34 sensors 5 wiring requirements 6 powering on powering off 29 prerequisite knowledge preventing electrostatic damage 7 Provisioning Wizard 42 R rack stability warning 12 recycling battery 7 1 recycling Taiwan EPA battery 71 regulatory compliance information number 68 notices BSMI 70 Canada 69 Class A 67 Class B 67 European Union 69 HP series number 68 IEC EMC statement worldwide 69 Japan 70 Korean 70 lasers 68 modifications 68 shielded cables 28 63 68 related documentation remote management 28 replacing a power cord 71 requirements cabling 62 clearance 62 Ethernet cables 28 host system 27 physical 63 ventilation 62 RFI EMI connector hoods 28 63 68 S safety precautions 61 sensors locating 51 power supply 51 temperature 5 voltage 52 series number regulatory compliance 68 service port 18 19 37 shock operating range 63 site planning EMC 61 local management host requirement 62 physical requirements 63 safety precautions 61 SMU changing system date and time 40 configuring 39 language field 39 logging in 39 logging out 42 testing system configuration 42 using the Configuration Wizard 41 using the Provisioning Wizard 42 static dissipating work mat 72 static safe containers storing products 7 transporting products 71 storage system powering on 29 testing configuration 42 straps ground boot 72 heel 72 toe 72 Subscriber s choice HP
68. re the system or change system configuration settings The wizard has several steps which are highlighted at the bottom of the panel as you complete them The last step prompts you to confirm changes before applying them If you cancel the wizard no changes are made To use the wizard in the Configuration View panel right click the system select Wizards gt Configuration Wizard and follow the online prompts to specify the basic settings described below See the online help for detailed information about the settings When the configuration task is complete you will be prompted to provision the box at which time you are taken directly to the Provisioning Wizard Password setup manage and monitor e Network configuration including IP addresses IP mask and gateway for controller A and controller System management services including Web Browser Interface WBI The primary interface for managing the system You can enable use of HTTP of HTTPS for increased security or both Command Line Interface An advanced user interface for managing the system You can enable use of Telnet of SSH secure shell for increased security or both Storage Management Initiative Spec SMIS Used for remote management of the system through your network File Transfer Protocol FTP Used as an alternative to the WBI for installing firmware updates and collecting diagnostic bugs Simple Network Mgmt Protocol SNMP Used for
69. resses using 24 Setting management port IP addresses using CLI 24 ee al ehe PCSI aU CN RO RR 27 Host system ee La ae Dee 27 Connecting the enclosure to data a 27 Loop Pointto Point Topology dE aeg aei ce re a or RE bn eS 27 Connecting direct attach configurations Bo Se AEG S Y oe dex o ace RE 27 Single controller configuration 444 Ouod CIC CR RC RO a ER Dade en han de 27 One server one path 27 Dual controller Sanfiaurat ns 27 One server one dual ported HBA dual path 27 Two servers one dual ported HBA per server dual path 28 Connecting switch attach configurations aussi aan 28 Two servers two 5 28 Connecting remote management hosts 28 S BUM COIN EASELS DREAD RAR IS SAR 29 Powering on powering Er RAW SA XQ 29 Updating MMWR bed eho qo 29 Selecting an appropriate time to perform the online
70. rray Enclosure user guide located on the MSA2000 Software Support Documentation CD shipped with your product or at http hp com support manuals When connecting multiple drive enclosures use reverse cabling to ensure the highest level of fault tolerance Controllers and 1 expansion modules are identified lt enclosure ID gt lt controller ID gt For example Figure 3 shows controller connected to I O module 2A and the chain of connections continuing down Controller 1B is connected to the lower module B of the last drive enclosure in the chain with connections moving in the opposite direction NOTE For clarity the schematic illustrations of the controllers shown in this section show only relevant details such as expansion ports For detailed illustrations showing all components see Rear panel components Figure 1 Cabling connections between a single controller enclosure and one MSA2000 3 5 12 drive enclosure 22 Installing the enclosures 8578 In SL Out In Out Figure 2 Cabling connections between a dual controller enclosure and one MSA2000 3 5 12 drive enclosure
71. s Carrier Grade 2324fc Modular Smart Array user guide 35 MSA2000 3 5 12 drive enclosure 36 Description Power supply LEDs Definition See Power supply LEDs Unit Locator Off Normal operation Blinking white Physically identifies the expansion module SAS In Port Status Green Port link is up and connected Off Port is empty or link is down OK to Remove Not implemented Fault Service Required Amber A fault has been detected or a service action is required Blinking amber Hardware controlled powerup or a cache flush or restore error Green Expansion module is operating normally Blinking green System is booting Off Expansion module is not OK SAS Out Port Status LED descriptions Green Port link is up and connected Off Port is empty or link is down Power supply LEDs Power redundancy is achieved through two independent load sharing power supplies In the event of a power supply failure or the failure of the power source the storage system can operate continuously on a single power supply Greater redundancy can be achieved by connecting the power supplies to separate circuits DC model Description Definition Input Source Power good Green Power is on and input voltage is normal Off Power is off or input voltage is below the minimum threshold DC Voltage Fan Fault Service Amber DC output voltage is out o
72. s step isolates the problem to the expansion cable or to the controller module s expansion port Is the expansion port status LED on Yes You now know that the expansion cable is good Return cable to the original port If the expansion port status LED remains off you have isolated the fault to the controller module s expansion port Replace the controller module No Proceed to the next step Move the expansion cable back to the original port on the controller enclosure Move the expansion cable on the drive enclosure to a known good expansion port on the drive enclosure Is the expansion port status LED on e Yes You have isolated the problem to the drive enclosure s port Replace the expansion module e No Proceed to Step 7 Replace the cable with a known good cable ensuring the cable is attached to the original ports used by the previous cable Is the host link status LED on Yes Replace the original cable The fault has been isolated e lt is likely that the controller module needs to be replaced Resolving voltage and temperature warnings 50 1 Check that all of the fans are working by making sure each power supply s DC Voltage Fan Fault Service Required LED is off or by using SMU to check for yellow yield icon hardware warnings In the Configuration View panel right click the enclosure and click View gt Overview Make sure that all modules are fully seated in their slots and that t
73. shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations 28 Connecting hosts 5 Basic operation Powering on powering off Before powering on the enclosure for the first time Install all hard drives in the enclosure so that the connected host controller can identify and configure them at power up e Connect the cables and power cords to the enclosure as explained in the Installation Poster Generally when powering up make sure to power up the enclosures and associated data host in the following order Drive enclosures first e Controller enclosure next Data hosts last if they are powered down for maintenance purposes To power on the system 1 Press the power switches at the back of each drive enclosure to the On position 2 Press the power switches at the back of the controller enclosure to the On position To power off the system 1 Stop all from hosts to the system 2 Use SMU to shut down both controllers See the SMU online help or reference guide for information on shutting down controller s Wait until SMU indicates that processing is complete 3 Press the power switches at the back of the controller enclosure to the Off position 4 Press the power switches at the back of each drive enclosure to the Off position Updating firmware After installing the hardware and powering up the enclosure for the first time be sure to verify t
74. ssly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification your product has been assigned a unique Regulatory Model Number The RMN can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this RMN The Regulatory Model Number should not be confused with the marketing name or model number of the product Regulatory compliance label location The Regulatory Compliance label for the array is located behind the left ear on the side of the chassis Laser device All HP systems equipped with a laser device comply with safety standards including International Electrotechnical Commission IEC 825 With specific regard to the laser the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product The product does not emit hazardous light Laser safety warning A WARNING To reduce the risk of exposure to hazardous radiation Do not try to open the laser device enclosure There are userserviceable components inside Do not operate contro
75. start mc both Installing the HP seismic rack mounting kit To install the HP Seismic Rack Mounting kit follow these steps 26 Installing the enclosures 1 AOUN Attach the rear brackets to the MSA2324 Carrier Grade CG Attach the left bracket assembly to the left rack rail Attach the right bracket assembly to the right rack rail Insert cage nuts into the rack holes Align the MSA2324 CG with the rails and then slide it into the rack until the ears of the MSA2324CG are about 1 to 2 inches from the rack front rails Attach a flat washer between the right mounting ear bottom hole and the rack and then loosely attach the bracket to the rear bracket assemblies Attach the single hole ground cable lug between the front right mounting ear top hole and the rack with a lock washer and screw HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 27 Table 5 Callout locations 1 Lock washer 2 Screw Flat washer Bolt Ground cable lug Position between ear and rail cable not shown 28 Installing the enclosures 8 Loosely attach the rear brackets to the rear bracket assemblies 9 Attach the loose end of the ground cable to the front rack ground rail 10 Verify that the MSA2324 CG is evenly spaced between the right and left rack rails and then tighten the front and rear bracket screws HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guid
76. t Array user guide 7 Tables ND Document conventions 11 Installationscheeklist de eee CGR Wea d RDO es dod rosier 21 Terminal emulator display settings 25 Terminal emulator connection settings 444444464344 hw e eR eee V 4 IC oe e 25 Hard drive LED eambinoltons 3 ea caer kdo acr matin 32 Power supply pat aire ares 51 Cooling fan sensor 51 Controller module temperature 8 3 51 Power supply temperature sensors 52 Voltage sensor Pew abode eee 52 MSA2312fe pans lisk a es e 54 DASA TS pars el ea ee E 56 MSA2000 3 5 12 drive enclosure parts list 58 Rackmount enclosure dimensiahs 24444 65 4 u ed e t herbe hs 63 Rackmount enclosure 63 Operating environmental specifications 63 HP StorageWorks 2324 fc Modular Smart Array use
77. the diameter of the wire must be a minimum of 1 00 mm or 18 AWG and the length of the cord must be between 1 8 m 6 ft and 3 6 m 12 ft If you have questions about the type of power cord to use contact an HP authorized service provider Route power cords so that they will not be walked on and cannot be pinched by items placed upon or against them Pay particular attention to the plug electrical outlet and the point where the cords exit from the product Japanese power cord notice Scr NT Ra FE AAAS Xx HO Min CEA RE AA Electrostatic discharge To prevent damage to the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other staticsensitive devices This type of damage may reduce the life expectancy of the device Preventing electrostatic damage To prevent electrostatic damage observe the following precautions Avoid hand contact by transporting and storing products in staticsafe containers HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 71 Keep electrostatic sensitive parts in their containers until they arrive at staticfree workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a staticsensitive com
78. tion Power supply LEDs Definition See Power supply LEDs Host Link Status Activity FC port 1 Host Link Status Activity FC port 2 Blinking green 1 Hz No link is detected 2G LED illuminates green Link speed is 2 Gbit sec 4G LED illuminates green Link speed is 4 Gbit sec Both LEDs off Link speed is 1 Gbit sec OK to Remove Of The controller module is not prepared for removal Blue The controller module is prepared for removal Unit Locator Off Normal operation Blinking white Physically identifies the controller module OK Green Controller module is operating normally Blinking green System is booting Controller module is not OK Fault Service Required Amber A fault has been detected or a service action is required Blinking amber Hardware controlled powerup or a cache flush or restore error Ethernet Link Status Green The Ethernet link is up Off The Ethernet port is not connected or the link is down Ethernet Activity LED descriptions Blinking green The Ethernet link has activity Off The Ethernet link has no activity Description Definition Cache Status Green Cache is dirty contains unwritten data and operation is normal Of In a working controller cache is clean contains no unwritten data Blinking green A CompactFlash flush or cache self refresh is pro
79. troller boots Transporting Cache 48 The system is flushing data to disks If the problem persists replace the controller To preserve the existing data stored in the CompactFlash you must transport the CompactFlash from the failed controller to a replacement controller using a procedure outlined in the HP StorageWorks 2312fc 2324fc controller replacement instructions shipped with the replacement controller Failure to use this procedure will result in the loss of data stored in the cache module A CAUTION Remove the controller only after the copy process is complete which is indicated by the Cache Status LED being off Troubleshooting Isolating host side connection fault During normal operation when a controller module host port is connected to a data host port s host link status LED and host link activity LED are green If there is I O activity the host activity LED blinks green If data hosts are having trouble accessing the storage system and you cannot locate a specific fault or cannot access the event logs use the following procedure This procedure requires scheduled downtime IMPORTANT Do not perform more than one step at a time Changing more than one variable at a time can complicate the troubleshooting process 1 Halt all to the storage system 2 Check the host activity LED If there is activity halt all applications that access the storage system 3 Reseat the SFP and FC ca
80. upgrade 29 HP StorageWorks 2324fc Modular Smart Array user guide 3 SOON es 31 Bron panel EDS 5 462 36 date en dinde 31 Hard drive Pate EURE NEN eae SERVIERT 32 Rear panel IEDs tisse PED rer A 34 Rd SEEDED 34 2000 3 5 1 Zdnv nelosur 2124 ha ma Lila tata asad tweens 36 Power supply LEDs oop AR Rehd ae adele anti Ra EA Va AUC bi aie seach 37 7 Configuring a system for the first time 39 Configuring your web browser for 5 39 Logging in to SMU from a local management host 39 Tips fer using eon 39 Tips for using the help window 40 Changing the system dale and time 122b us es kde re dre ed eee shawn bak boned 40 To use manual date and time settings 40 To obtain the date and time from an NTP 40 Using the Configuration Wizard sake gas oh ae AM ee DA UE b qol dean 41 Using The Provisioning Wizard peter opor ERRARE A do Ro edo du d Ra Rode d ded 42 Testing the conf
81. ution boxes for the rack mounted system must be enclosed in a metal conduit or raceway when specified by local national or other applicable government codes and regulations Ensure that the voltage and frequency of your power source match the voltage and frequency inscribed on the equipment s electrical rating label To ensure redundancy provide two separate power sources for the enclosures These power sources must be independent of each other and each must be controlled by a separate circuit breaker at the power distribution point The system requires voltages within minimum fluctuation The customer supplied facilities voltage must maintain a voltage with not more than 5 percent fluctuation The customer facilities must also provide suitable surge protection Site wiring must include an earth ground connection to the AC power source The supply conductors and power distribution boxes or equivalent metal enclosure must be grounded at both ends Power circuits and associated circuit breakers must provide sufficient power and overload protection To prevent possible damage to the AC power distribution boxes and other components in the rack use an external independent power source that is isolated from large switching loads such as air conditioning motors elevator motors and factory loads Site wiring and DC power requirements The following are required for all installations using DC power supplies All DC mains and supply co
82. yped at the command line Monospace italic font Code variables Command line variables Monospace bold font Emphasis of file and directory names system output code and text typed at the command line HP StorageWorks Carrier Grade 2324fc Modular Smart Array user guide 11 A WARNING Indicates that failure to follow directions could result in bodily harm or death A CAUTION Indicates that failure to follow directions could result in damage to equipment or data 77 IMPORTANT Provides clarifying information or specific instructions amp NOTE Provides additional information X TIP Provides helpful hints and shortcuts Rack stability A WARNING To reduce the risk of personal injury or damage to equipment Extend leveling jacks to the floor Ensure that the full weight of the rack rests on the leveling jacks Install stabilizing feet on the rack n multiple rack installations secure racks together Extend only one rack component at a time Racks may become unstable if more than one component is extended HP technical support Telephone numbers for worldwide technical support are listed on the HP support web site http www hp com support Collect the following information before calling Technical support registration number if applicable Product serial numbers Product model names and numbers Applicable error messages Operating system type and revisio

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