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HP StorageWorks 3800ux User's Manual

1. 40 F to 140 F 40 C to 60 C 100 to 240 VAC 100 to 240 VAC 50 to 60 Hz 210 240 W 68 pin LVDS Ultra2 SCSI LVD SE 100 000 hours 2 000 000 swaps Model 2300ux SCSI 2 Fast Wide LVD UDO 30 GB 2 8 MB s 4 MB s 36 0 x 33 9 x 19 0 in 91 4 x 86 3 x 48 2 cm 44 0 x 41 0 x 27 0 in 111 8x 104 1 x 68 6 cm 220 lbs 100 kg 280 lbs 127 kg 10 to 80 5 to 90 SO F to 95 F 10 C to 35 C 40 F to 140 F 40 C to 60 C 100 to 240 VAC 100 to 240 VAC 50 to 60 Hz 210 240 W 68 pin LVDS Ultra2 SCSI LVD SE 100 000 hours 2 000 000 swaps IEC 60950 UL 60950 CSA 60950 EMC CISPR 22 class A CISPR 24 For country specific compliance contact your local sales representative Copyright 2004 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Microsoft and Windows are registered trademarks or trademarks of Microsoft Corporation in the U S and or other countries The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein O invent DA 11944 Worldwide Version 2 June 23 2004 Model 3800ux SCSI 2 Fast Wide LVD UDO 30 GB 4or 8 MB s 4 MB s 71 1 x 34
2. Service and Support HP Care Pack and Warranty Information Warranty Jukebox The warranty for the HP Optical Jukebox products is a 1 year next day on site parts and labor warranty Warranty Stand alone The warranty for the HP Optical 30ux Stand alone is a 1 year next day exchange warranty Warranty Upgrade Response Upgrade on site response from next business day to same day 4 hours Options Coverage Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days Durotion Select duration of coverage for a period of 1 3 or 5 years HP Care Pack Information HP Care Pack is defined as an upgrade to the product warranty attribute available for a specific duration and hours of coverage HP Care Pack is not available for less than the product s warranty duration HP Care Pack is available for sale anytime during the warranty period for most products but the commencement date will be the same as the Warranty Start Date delivery date to end user customer Proof of purchase may be required HP Care Pack services are prepaid 9 For additional HP Care Pack hardware amp software information please refer to the URL listed below http h18005 www1 hp com services carepag index html Software Product Services Standalone telephone support Rights to new license version Media and documentation updates Hardware Product Services 9 Installation services see above On site Maintenance includes warranty s
3. W 3 year NBD 13x5 on site Electronic W 3 year 4 hour 13x5 on site W 3 year 4 hour 13x5 on site Electronic W 3 year 4 hour 24x7 on site W 3 year 4 hour 24x7 on site Electronic W 3 year 6hr CTR 24x7 on site NOTE Not available in North or Latin America HW 3 year 6hr CTR 24x7 on site Electronic NOTE Not available in North or Latin America HW 4 year 4 hour 13x5 on site ae SE LL LE GEL DA 11944 Worldwide Version 2 June 23 2004 HP StorageWorks Optical Jukebox Family U6372A U6372E H4438A 4438E U2852A U2852E 6373A c U6373E c 9430A 9430E 9431A 9431E 9432A U9432E 9433A U9433E ce Ce Cc t c 4823A 4823E 6376A U6376E 5532A 5532E U2854A U2854E 6377A Cc I c U6377E c 9438A 9438E 9439A 9439E 9440A U9440E U9441A U9441E 3507PE 3504PE Cc Cc C c 4823A 4823E 6378A U6378E 5533A 5533E H4435A 4435E U6379A C xc I U6379E U9442A Page 11 QuickSpecs HP StorageWorks Optical Jukebox Family Related Options HW 4 year 4 hour 13x5 on site Electronic U9442E HW 4 year 4 hour 24x7 on site U9443A HW 4 year 4 hour 24x7 on site Electronic U9443E HW 5 year 4 hour 13x5 on site U9444A HW 5 year 4 hou
4. O LVDS to SE converter 2 1000ux Drive and Capacity Upgrade KIT INCLUDES DA 11944 Worldwide Version 2 June 23 2004 AA991A AA992A AA993A AA994A AA995A AA996A Page 9 e Qu ickS pecs HP StorageWorks Optical Jukebox Family Related Options O Udot UDO ACI cable O Udot drive power cable O Udot UDO SCSI cable O ID module Media HP UDO 30GB Write Once Disk Q2030A HP UDO 30GB Rewritable Disk Q2031A Host Bus Adapters and NOTE For a complete list please visit http www hp com go udo Controllers for ProLiant Servers Power Cords for non U S Optical power cord European ABB AD526A regions Optical power cord Australian ABG AD527A Optical power cord United Kingdom ABU AD528A Optical power cord Switzerland ACD AD529A Optical power cord Denmark ACE AD530A Optical power cord Japan ACF AD531A Optical power cord South Africa ACQ AD532A Optical power cord China AKM AD533A Optical power cord Latin America AKY actually 2 cords AD534A SCSI cables NOTE Jukeboxes are HDTS 68 pin server end may be HDTS 68 or VHDTS 68 pin HDTS 68 pin to HDTS 68 pin m male to male multimode C2911C 2 5 m male to male multimode C2924C 5 m male to male multimode C7521A O m male to male multimode C7522A 20 m male to male multimode C7532A VHDTS 68 pin to HDTS 68 pin m male to male multimode C2631B 2 5 m male to male multimode C2362B 5 m male to male multimode C2365B O m male to male mu
5. Jukeboxes NOTE 30 GB Stand alone Desktop UDO drive HP StorageWorks Optical 1000ux Jukebox AA A NOTE 32 slot 2 UDO drive jukebox 208 HP StorageWorks Optical 1900ux Jukebox AA A NOTE 64 slot 4 UDO drive jukebox 706 HP StorageWorks Optical 1900ux Jukebox A NOTE 64 slot mixed drive 2 UDO 2 MO jukebox ee HP StorageWorks Optical 2300ux Jukebox AA967A NOTE 76 slot 2 UDO drive jukebox 76 HP StorageWorks Optical 3800ux Jukebox NOTE 128 slot 4 UDO drive jukebox ils HP StorageWorks Optical 3800ux Jukebox NOTE 128 slot 6 UDO drive jukebox ONUS HP StorageWorks Optical 7100ux Jukebox 73A NOTE 238 slot 4 UDO drive jukebox PARIS HP StorageWorks Optical 7100ux Jukebox AA971A NOTE 238 slot 6 UDO drive jukebox HP StorageWorks Optical 7100ux Jukebox AA972A NOTE 238 slot 10 UDO drive jukebox HP Storage Works Optical 71 OOux Jukebox AA974A NOTE 238 slot mixed drive 6 UDO 4 MO jukebox Key Features Three times the storage capacity of previous Magneto Optical technology in the same footprint 9 Capacities up to 7 1TB Transfer rates of up to 8 MB s read and 4 MB s write low Voltage Differential SCSI connectivity across the family 9 Mixed media capability in mid range and high end Customer Benefits 9 Increased transfer rates means faster archiving and retrieval of data Costs drop by as much as 75 when compared with Magneto Optical due to increased capacity Ability to upgrade within the family as well as convert f
6. 5 x 29 2 in 180 7 x 87 6 x 74 2 cm 80 0 x 48 0 x 38 0 in 203 2 x 121 9 x 96 5 cm 490 lbs 222 7 kg 657 lbs 298 kg 10 to 80 5 to 90 SO F to 95 F 10 C to 35 C 40 F to 140 F 40 C to 60 C 100 to 240 VAC 100 to 240 VAC 50 to 60 Hz 340 W 68 pin LVDS Ultra2 SCSI LVD SE 100 000 hours 2 000 000 swaps Model 7100ux SCSI 2 Fast Wide LVD UDO 30 GB or mixed UDO 30 GB and MO 9 1 GB 4 6or 10 8 MB s 4 MB s 71 1 x 34 5 x 29 2 in 180 7 x 87 6 x 74 2 cm 80 0 x 48 0 x 38 0 in 203 2 x 121 9 x 96 5 cm 490 lbs 222 7 kg 657 lbs 298 kg 10 to 80 5 to 90 50 F to 95 F 10 C to 35 C 40 F to 140 F 40 C to 60 C 100 to 240 VAC 100 to 240 VAC 50 to 60 Hz 340 W 68 pin LVDS Ultra2 SCSI LVD SE 100 000 hours 2 000 000 swaps Page 13
7. QuickSpecs Overview HP StorageWorks Optical Jukebox Family Providing long term cost effective archival storage is what the HP StorageWorks Optical Jukebox family of products delivers These jukeboxes with 30 GB Ultra Density Optical UDO drives are able to provide a storage capacity to meet most any need Starting with a standalone desktop box at 30 GB all the way up to the largest jukebox with 7 1 TB of capacity these jukeboxes come with differing number of slots for disks as well as drives Customers can purchase an entry level unit and at a later time increase the capacity or the number of drives providing investment protection These products can help round out any corporations need for Information Lifecycle Management by providing archival portion for those records that are either less frequently accessed or need to be kept for regulatory or audit purposes HP StorageWorks Optical Jukeboxes 30 GB O usum DA 11944 Worldwide Version 2 June 23 2004 Page 1 e Qu ickS pecs HP StorageWorks Optical Jukebox Family Overview OH E DA 11944 Worldwide Version 2 June 23 2004 Page 2 e Qu ickS pecs HP StorageWorks Optical Jukebox Family Overview Models HP StorageWorks Optical HP StorageWorks Optical 30ux Stand alone AA961A
8. ans Controllers DA 11944 Worldwide Version 2 June 23 2004 Page 7 e Qu ickS pecs HP StorageWorks Optical Jukebox Family Configuration Information Optical Jukebox Base Configuration Select one Model Name Model Description Part Number P StorageWorks Optica 2 UDO Drive AA965A 1000ux P StorageWorks Optica 4 UDO Drive AA966A 1900ux P StorageWorks Optica 2 UDO Drive AA967A 2300ux HP StorageWorks Optica Mixed drive 2 UDO 2 MO AA968A 1900ux HP StorageWorks Optica 4 UDO Drive AA969A 3800ux HP StorageWorks Optica 6 UDO Drive AA970A 3800ux HP StorageWorks Optica 6 UDO Drive AA971A 7100ux P StorageWorks Optica 10 UDO Drive AA972A 7100ux P StorageWorks Optica 4 UDO Drive AA973A 7100ux P StorageWorks Optica ixed drive 6 UDO 4 MO AA974A 7100ux Supplied with each Jukebox 1 68 pin LVD SCSI terminator 1 U S Power Cord Documentation CD including user guide and quick start poster Safety warnings 1 30 GB rewritable piece of UDO media Stand Alone Model Name Model Description Part Number HP StorageWorks Optical 30ux 1 UDO Drive Stand Alone Desktop AA961A Supplied with each Stand Alone 1 68 pin LVD SCSI terminator 1 U S Power Cord Documentation CD including user guide and quick start poster Safety warnings 1 30 GB rewritable piece of UDO media O invent DA 11944 Worldwide Version 2 June 23 2004 Page 8 QuickSpecs HP StorageWorks Optical Jukebox Fami
9. bility HP s extensive compatibility testing program assures that your HP StorageWorks Optical Jukebox works with leading servers operating systems and backup applications and not just those sold by mixed system environment For the latest compatibility pages on our web site at h HP Server Compatibility OS Support Software Support O invent HP HP Optical Jukeboxes work seamlessly in many environments making them especially suitable if you have a ist of servers workstations operating systems and backup software that support HP Optical Jukeboxes check the tp www hp com go udo The HP For the The HP limited e NOTE The HP NOTE StorageWorks Optical Jukeboxes are supported on the following classes of HP systems HP ProLiant DL servers HP ProLiant ML servers HP AlphaServers HP UX latest details visit http www hp com go udo for the latest hardware compatibility information StorageWorks Optical Jukeboxes are supported on the following operating systems through various ISVs but are not to HP UX AIX Linux Tru 4 Solaris Microsoft Windows Please visit http www hp com go udo for the latest compatibility information StorageWorks Optical Jukeboxes are supported by a number of ISVs Please visit http www hp com go udo for the latest ISV information DA 11944 Worldwide Version 2 June 23 2004 Page 5 e Qu ickS pecs HP StorageWorks Optical Jukebox Family
10. e W 5 year 4 hour 13x5 on site Electronic W 5 year 4 hour 24x7 on site SE ols cole ais EYE Ur W 5 year 4 hour 24x7 on site Electronic 1000ux 1900ux and 2300ux Fixed Care Pack Services Installation Installation Electronic HW 3 year NBD 13x5 on site W 3 year NBD 13x5 on site Electronic W 3 year 4 hour 13x5 on site W 3 year 4 hour 13x5 on site Electronic W 3 year 4 hour 24x7 on site W 3 year 4 hour 24x7 on site Electronic W 3 year 6hr CTR 24x7 on site NOTE Not available in North or Latin America HW 3 year 6hr CTR 24x7 on site Electronic NOTE Not available in North or Latin America HW 4 year 4 hour 13x5 on site W 4 year 4 hour 13x5 on si W 4 year 4 hour 24x7 on sit sE TT EC SE TC Electronic W 5 year 4 hour 13x5 on sit H H H H HW 5 year 4 hour 13x5 on si H H H H e e W 4 year 4 hour 24x7 on site Electronic e e Electronic e W 5 year 4 hour 24x7 on sit W 5 year 4 hour 24x7 on site Electronic W 1 year 4 hour 13x5 on site post warranty y p W 1 year 4 hour 24x7 on site post warranty 3800ux Fixed Care Pack Services Installation Installation Electronic HW 3 year NBD 13x5 on site
11. ltimode C2363B SCSI Terminators HDTS 68 pin LVD SE male C2364A Fibre to SCSI Routers HP StorageWorks Network Storage Router N1200 280823 B21 HP StorageWorks Network Storage Router M2402 262653 B21 Fibre Optic Cables 2 m LC 50 125 duplex multimode male to male C7524A 16 m LC 50 125 duplex multimode male to male C7525A 50 m LC 50 125 duplex multimode male to male C7526A 200 m LC 50 125 duplex multimode male to male C7527A HP Care Pack Services NOTE A or PA signifies a physical Care Pack E or PE signifies an electronic Care Pack 30ux Fixed Care Pack Services Installation U4823A Installation Electronic U4823E O L DA 11944 Worldwide Version 2 June 23 2004 Page 10 invent QuickSpecs Related Options UJ invent HW 3 year NBD 13x5 on site HW 3 year NBD 13x5 on site Electronic HW 3 year 4 hour 13x5 on site HW 3 year 4 hour 13x5 on site Electronic HW 3 year 4 hour 24x7 on site HW 3 year 4 hour 24x7 on site Electronic HW 3 year 6hr CTR 24x7 on site NOTE Not available in North or Latin America HW 3 year 6hr CTR 24x7 on site Electronic NOTE Not available in North or Latin America HW 4 year 4 hour 13x5 on site W 4 year 4 hour 13x5 on site Electronic W 4 year 4 hour 24x7 on site W 4 year 4 hour 24x7 on site Electronic W 5 year 4 hour 13x5 on sit
12. ly Related Options Upgrade Conversion Kits UJ invent NOTE Please see the upgrade conversion matrix for actual kit combinations at http www hp com go udo 1200mx 660ex MO to UDO Conversion KIT INCLUDES 4 UDO drives 4 ACI cables 4 SCSI drive cables Upper Interposer board One SCSI jumper cable One new label for UDO One new buffer card One UIP to Buffer SCSI cable One new GPIO cable VDS terminator 2200mx 1200ex MO to UDO Conversion or 3800ux Capacity Upgrade KIT INCLUDES Lower Interposer board 2nd buffer One SCSI jumper cable LIP to Buffer SCSI cable Second power supply already set up Power supply DC cable Power supply AC cable Media detect station MO drive conversion for converting 4 MO drives includes O LYD SCSI cable 2 O MO ACI cable 2 O LVD SE converters 4 LVDS terminator 3800ux or 7100ux Drive Upgrade KIT INCLUDES 2 UDO drives in a module including O UDO SCSI cable O Drive power cable O UDO ACI cable 300mx 160ex MO to UDO Conversion KIT INCLUDES 2 UDO drives O 2 UDO Udot ACI cables 2 UDO Udot SCSI cables O nterposer board 2 SCSI jumper cables for unused SCSI on interposer Buffer card New label for UDO LVDS Interposer to buffer SCSI cable SE interposer to controller SCSI cable LVDS terminator 600mx Mixed Drive Conversion KIT INCLUDES Media detect station MO to new interposer cables for two MO drives including O MO ACI cable 2 O MO LVDS cable 2
13. neto Optical echnologies Along with this improvement in capacity the WORM process has been changed to that of phase change HP StorageWorks Optical Jukeboxes are among the most reliable jukeboxes in the industry The majority of HP optical jukeboxes have a minimum of 2 000 000 swaps between failures on the robotics This means that the customer has to worry ess about downtime and can focus on other business critical items HP StorageWorks Optical Jukeboxes are supported by a number of Independent Software Vendors This allows HP to more easily provide a solution that will meet your specific business needs Complete list can be found at http www hp com go udo The HP StorageWorks Optical Jukeboxes are supported on HP s industry leading diagnostic tool HP StorageWorks Library and Tape Tools L amp TT L amp TT is a single convenient program that s a snap to install and simple to operate L amp TT s intuitive user interface eliminates the need for training and deploys in less than five minutes This robust diagnostic tool is designed for both the experienced professional and the untrained administrator It ensures product integrity through self diagnostics and fast resolution to device concerns Additional information on L amp TT plus download information can be found at http www hp com support tapetools DA 11944 Worldwide Version 2 June 23 2004 Page 4 e Qu ickS pecs HP StorageWorks Optical Jukebox Family Compati
14. r 13x5 on site Electronic U9444E HW 5 year 4 hour 24x7 on site U9445A HW 5 year 4 hour 24x7 on site Electronic U9445E HW 1 year 4 hour 13x5 on site post warranty H2732PA HW 1 year 4 hour 13x5 on site post warranty Electronic H2732PE HW 1 year 4 hour 24x7 on site post warranty U3505PE 7100ux Fixed Care Pack Services Installation U4823A Installation Electronic U4823E HW 3 year NBD 13x5 on site U6380A HW 3 year NBD 13x5 on site Electronic U6380E HW 3 year 4 hour 13x5 on site H5534A HW 3 year 4 hour 13x5 on site Electronic 5534E HW 3 year 4 hour 24x7 on site H4436A HW 3 year 4 hour 24x7 on site Electronic 4436E HW 3 year 6hr CTR 24x7 on site U6381A NOTE Not available in North or Latin America HW 3 year 6hr CTR 24x7 on site Electronic U6381E NOTE Not available in North or Latin America HW 4 year 4 hour 13x5 on site U9446A HW 4 year 4 hour 13x5 on site Electronic U9446E HW 4 year 4 hour 24x7 on site U9447A HW 4 year 4 hour 24x7 on site Electronic U9447E HW 5 year 4 hour 13x5 on site U9448A HW 5 year 4 hour 13x5 on site Electronic U9448E HW 5 year 4 hour 24x7 on site U9449A HW 5 year 4 hour 24x7 on site Electronic U9449E HW 1 year 4 hour 13x5 on site post wa
15. re Range Input Requirements Connectors Interface Reliability Features All Modles Standards Compliance Model 30ux SCSI 2 Fast Wide LVD UDO 30 GB 8 MB s 4 MB s 3 9 x 6 5x 11 0 in 10 0 x 16 5 x 28 cm 14 0x 17 5 x 20 0 in 35 5 x 44 5 x 50 5 cm 8 2 lbs 3 7 kg 9 7 lbs 4 4 kg 10 to 80 Read Write Operating 5 to 90 59 F to 95 F 15 C to 35 C 40 F to 140 F 40 C to 60 C Nominal Line 100 to 240 VAC Voltage Shipping Operating Shipping Range Line 100 to 240 VAC Voltage Line 50 to 60 Hz Frequency Typical Input 30 W Current 68 pin LVDS Ultra2 SCSI LVD SE MTBF 100 000 hours MSBF 750 000 swaps Safety Model 1000ux SCSI 2 Fast Wide LVD UDO 30 GB 2 8 MB s 4 MB s 36 0 x 33 9 x 19 0 in 91 4 x 86 3 x 48 2 cm 44 0 x 41 0x 27 0 in 111 8 x 104 1 x 68 6 cm 220 lbs 100 kg 280 lbs 127 kg 10 to 80 5 to 90 50 F to 95 F 10 C to 35 C 40 F to 140 F 40 C to 60 C 100 to 240 VAC 100 to 240 VAC 50 to 60 Hz 210 240 W 68 pin LVDS Ultra2 SCSI LVD SE 100 000 hours 2 000 000 swaps Model 1900ux SCSI 2 Fast Wide LVD UDO 30 GB or mixed UDO 30 GB and MO 9 1 GB 4 8 MB s 4 MB s 36 0 x 33 9 x 19 0 in 91 4 x 86 3 x 48 2 cm 44 0x41 0x 27 0 in 111 8 x 104 1 x 68 6 cm 220 lbs 100 kg 280 lbs 127 kg 10 to 80 5 to 90 50 F to 95 F 10 C to 35 C
16. rom previous generation MO technology Ability to have mixed drive jukebox allows easier technology transition 9 low Voltage Differential SCSI connectivity allows for easier connection to today s servers Family Comparison 30ux 1000ux 1900ux 2300ux 3800ux 7100ux Announce Date May 2004 May 2004 May 2004 May 2004 May 2004 May 2004 Capacity 30 GB 960 GB 1920 GB 2280 GB 3840 GB 7140 GB Slots n a 32 64 76 128 238 Drives 2 4 2 4 or 4 6or 10 MTBF 100 000 hours 100 000 hours 100 000 hours 100 000 hours 100 000 hours 100 000 hours O DA 11944 Worldwide Version 2 June 23 2004 Page 3 QuickSpecs Product Highlights Capacity Scalability Performance Easy Installation UDO Technology Reliability ISV Support HP StorageWorks Library and Tape Tools O invent HP StorageWorks Optical Jukebox Family The HP StorageWorks Optical Jukebox family provides a range of capacities 30 GB in the stand alone drive and 1 TB to 7 1 TB in the mid range and high end jukeboxes HP StorageWorks Optical Jukeboxes can be upgraded within each of the sub families to provide increased storage capacity and or increased drive count for greater throughput HP StorageWorks Optical Jukeboxes with UDO drives have transfer rates of up to 8 MB s read and 4 MB s write HP installation services are available to make installing these jukeboxes go smoothly Ultra Density Optical technology provides over three times the capacity of previous generation Mag
17. rranty H2733PA HW 1 year 4 hour 13x5 on site post warranty Electronic H2733PE HW 1 year 4 hour 24x7 on site post warranty U3506PE All ux Jukebox Flexible Care Pack Services Installation HA113A HW 1 year 4 hour 13x5 on site HA103A HW 1 year 4 hour 24x7 on site HA104A HW 1 year 6hr CTR 24x7 on site HA105A NOTE Not available in North or Latin America HW 1 year Support Plus 13x5 on site HA109A HW 1 year Support Plus 24 on site HA110A HW 1 year Proactive 24 on site HA111A HW 1 year Critical Service on site HA112A HW 3 year next day 13x5 on site HA101A3 HW 3 year 4 hour 13x5 on site HA103A3 HW 3 year 4 hour 24x7 on site HA104A3 HW 3 year 6hr CTR 24x7 on site HA105A3 NOTE Not available in North or Latin America HW 3 year Support Plus 13x5 on site HA109A3 HW 3 year Support Plus 24 on site HA110A3 HW 3 year Proactive 24 on site HA111A3 HW 3 year Critical Service on site HA112A3 yy U DA 11944 Worldwide Version 2 June 23 2004 Page 12 invent QuickSpecs HP StorageWorks Optical Jukebox Family Technical Specifications Protocol Support Drives Supported Number of Drives Maximum Transfer Rate Operating Dimensions HxWxD Shipping Dimensions Operating Weight Shipping Weight Relative Humidity non condensing Temperatu
18. tner or Authorized Reseller O invent DA 11944 Worldwide Version 2 June 23 2004 Page 6 e Qu ickS pecs HP StorageWorks Optical Jukebox Family Service and Support HP Care Pack and Warranty Information Support Services Standalone Support Services Jukeboxes Components O invent Hewlett Packard provides a 1 year mfg exchange limited warranty for the 30ux Subsystem plus 9x5 phone support for the duration of the warranty In addition available service offerings include a full range of optional packaged hardware and software services Installation Extended coverage hours and enhanced response times System management and performance services Availability and recovery services Hewlett Packard provides a 1 year next day 13x5 on site limited warranty for the HP StorageWorks Optical Jukeboxes plus 9x5 phone support for the duration of the warranty In addition available service offerings include a full range of optional packaged hardware and software services Installation Extended coverage hours and enhanced response times System management and performance services Availability and recovery services The following brick level options components do not have individual HP Care Pack Services These items will be included in product HP Care Pack Services into which they are installed Disk Drives Tape Drives CD DVD ROM SCSI Hubs in SBBs Adapters Bus Converters Backplane RAID Power Supplies Cabling F
19. upport Response time upgrades during the warranty period Post warranty coverage 9 For additional hardware installation and maintenance information please refer to the URLs listed below http h18005 www1 hp com services carepag us install http h18005 www hp com services carepag us hardware HP Care Pack PS HP Care Pack Priority Services brings a totally new approach that removes the complexity from evaluating planning and Information for EMEA purchasing services on HP Alpha and Storage platforms HP Care Pack Priority Services are easy to purchase and easy to use and cover all external storage products not covered under Server based HP Care Pack services Standard Offerings HP Care Pack Priority Services provide an integrated hardware and software support that ensure consistent coverage across storage configurations HP Care Pack Priority Service offers a rapid four hour response with guaranteed work through to completion for three years HP Care Pack Priority Services have a standard call window of Monday to Friday 08 00 17 00 with uplifts to full 24x over three years with four hour response time and work through to completion HP Care Pack Priority Services also provide software support with a two hour response time for telephone access to highly trained support personnel 9 For more information on how to order HP Care Pack Priority Services in EMEA please contact you local Certified Integration Par

HP StorageWorks 3800ux User's Manual

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