HP H3Y91AARABA User's Manual
Contents
1. see Cleaning procedures on page 8 Your computer might not have an internal fan Display monitor Symptom Possible solution Screen is blank Press the space bar on the keyboard or move the mouse to make the screen display visible again Press the Sleep button select models only or Esc on the keyboard to resume from Sleep mode Press the Power button to turn on the computer Chapter5 Troubleshooting Keyboard and mouse general Symptom Keyboard commands and typing are not recognized by the computer Mouse with cable does not work or is not detected Cursor does not move using the arrow keys on the number keypad Cursor does not respond to mouse movement Possible solution Use the mouse to turn off the computer unplug and reconnect the keyboard to the back of your computer and then restart your computer Unplug and reconnect the mouse cable to your computer If the mouse is still not detected turn off the computer unplug and reconnect the mouse cable and then restart the computer Press Num Lock on the keyboard to turn off Num Lock so that the arrow keys on the number keypad can be used Use the keyboard to save changes in all open programs and then restart your computer 1 Press the Alt Tab keys simultaneously to navigate to an open program 2 Press Ctrl S simultaneously to save your changes in the selected program Ctrl S is the keyboard shortcut for Save on most2. Ensuring the health of you your family and our planet is a key priority at HP We are committed to using the safest materials in the production of this and all our other products
3. 21112377 http www hp com go contactHP http welcome hp com country us en wwcontact_us html Copyright and License Copyright 2012 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Microsoft and Windows are trademarks of Microsoft Corporation in the U S and other countries HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by copyright law Product notice This guide describes features that are common to most models Some features may not be available on your computer Warranty Print on Demand Statement You can find the expressly provided HP Limited Warranty applicable to your product located with the
4. Cleaning the screen AiO models only 1 2 3 Vacuum between the keys of the keyboard and along the grooves Use a clean dry cloth and isopropyl rubbing alcohol to clean buildup on the keyboard keys and along its edges Wipe the body of the mouse and the mouse cord by using cleaning wipes If you have a roller ball mouse clean the ball and rollers inside 1 Turn the mouse upside down and rotate the ball cover ring counterclockwise to remove the ring and release the roller ball Rinse the roller ball with soap and warm water Clean the rollers inside the mouse with a cotton swab dampened with isopropyl rubbing alcohol After the roller ball and rollers are completely dry replace the ball and ball cover ring Follow these steps to clean the screen 1 Turn off the computer From the Start screen move your cursor to the lower right corner of the screen to display the charms toolbar and then select Settings Select the Power icon and then select Shut down Disconnect the power cord from the wall Spray a small amount of mild glass cleaner on a soft cloth to clean the screen Wipe the surface and left and right side of the screen to remove any dirt fingerprints or other debris CAUTION Do not spray or place the cleaner directly on the screen spray the cleaner into the cloth and then wipe the sides and surface of the screen Do not use an abrasive cleaner or cloth when cleaning the sides or the
5. can cause fire or electrocution e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord in a grounded earthed outlet that is easily accessible at all times e Disconnect power from the equipment by unplugging the power cord from the electrical outlet To prevent direct exposure to laser beam do not try to open the enclosure of the CD or DVD drives e The power supply is preset for the country region in which you purchased your computer If you move check the voltage requirements for your new location before plugging the computer into an AC power outlet The computer may be heavy be sure to use ergonomically correct lifting procedures when moving the computer To reduce the risk of serious injury read the Safety amp Comfort Guide The guide is located on the web at http www hp com ergo 1 Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it 2 Connect all power cords from the monitor computer and accessories to a power surge protection device that is specifically labeled as having surge protection an uninterruptible power supply UPS or a similar device If the computer has a television tuner or a modem or telephone connection protect the computer by using surge protection with these signal inputs as well Connect the television cable or
6. receiver If you have a choice use a USB connector on the front of the computer Check that the mouse is on A and push and hold the Connect button B on the underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops flashing The receiver connection session times out after 60 seconds To ensure that the connection was established and that the receiver did not time out instead move the mouse and check for response on the screen B A After the mouse connection is established continue by using the steps that follow to repeat the procedure for the keyboard Push and hold the Connect button C on the underside of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing Fe Chapter 5 Troubleshooting Speakers and sound Symptom No sound is produced Volume is very low or unsatisfactory Possible solution 1 From the Start screen type c select Control Panel and then select System and Security 2 Under Action Center select Troubleshoot common computer problems and then select Troubleshoot audio playback If you are using built in monitor speakers use the monitor front panel Volume button to adjust volume Use the front panel buttons to enter the on screen display OSD and ensure that audio is enabled and that the volume is set appropriately Ensure that you connected powered active speakers and that they are turned on Turn off you
7. surface of the screen because this could cause damage to the screen Cleaning procedures 9 10 5 Troubleshooting Refer to the documentation provided by the product manufacturer for information about peripheral specific problems such as issues with a monitor or a printer The following tables present some issues you might encounter while installing starting up or using your computer and possible solutions For more information or for additional troubleshooting options see Getting information on page 1 Computer does not start Symptom Error message Hard disk drive error Computer will not turn on or start Possible solution Restart the computer 1 2 Press the Ctrl Alt Delete keys on the keyboard simultaneously Select the Power icon and then select Restart Or press and hold the Power button on the computer for 5 or more seconds to turn off the computer and then press the Power button to restart the computer If Windows opens immediately back up all important data to a backup hard disk drive Contact Support whether it was possible or not to start up Windows Either the hard disk drive or the system board may need to be replaced Ensure that the cables connecting the computer to the external power source are plugged in properly When the cables connecting the computer to the external power source are plugged in properly and the wall outlet is functioning the green power supply light
8. user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For some countries regions where the warranty is not provided in printed format you may request a printed copy from hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period found on your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S products go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html 1 Getting information Type of information Set up your computer Use the computer Connect to the Internet Recover factory settings See how to videos about using the features of your computer Learn how to use the Microsoft Windows operating system Find Windows password information Find links to driver updates Read frequently asked questions Troubleshoot the most common computer hardware and software issues Find electronic user
9. User guides http www hp com support consumer forum 2 Type of information Where to find Connect to a TV Watching and Recording TV Select the HP Support Assistant app on the Start screen select My computer and then select User guides If the guide is not available there visit http www hp com go contactHP Maintain your computer HP Support Assistant Maintains your computer performance and resolves problems faster by using automated updates on board diagnostics and guided assistance Select the HP Support Assistant app on the Start screen Troubleshooting and Maintenance Guide Select the HP Support Assistant app on the Start screen select My computer and then select User guides Maintaining Your Computer this Guide Find safety and regulatory Regulatory Safety and Environmental Notices notices Select the HP Support Assistant app on the Start screen select My computer and then select User guides or visit http www hp com go contactHP Find ergonomic information Safety amp Comfort Guide Select the HP Support Assistant app on the Start screen select My computer and then select User guides or visit http www hp com ergo Chapter 1 Getting information 2 Setting up your computer Z WARNING To reduce the risk of electrical shock or damage to your equipment e Place the computer in a location away from water dust moisture and soot These can increase the inside temperature or
10. User guides or visit http www hp com ergo After you complete the initial computer setup you might want to install additional software programs or hardware devices Check the operating system memory and other requirements listed before purchasing new software or hardware for your computer Follow the software manufacturer s directions to install the new software 4 Chapter 2 Setting up your computer Ex NOTE Use only licensed original software Installing copied software could result in an unstable installation infect the computer with a virus or be illegal Security solutions can deter theft mishandling and software attacks but cannot prevent them Connecting to the Internet Steps to connect to the Internet 1 Connect the hardware as shown on the setup view 2 Get Internet service Sign up with an Internet Service Provider ISP If you already have an account with an ISP skip this step and follow the instructions provided by the ISP 3 Using your Internet connection through your ISP open a web browser and browse the Internet Ex NOTE If you have issues connecting to the Internet see Internet access on page 15 Connecting to the Internet 5 6 3 Setting up additional features Using Beats Audio select models only Your HP TouchSmart PC features audio connectors headphone and Audio Out that are optimized for Beats Audio headphones and external audio systems purchased separately Sele
11. art screen type c and then select Control Panel 3 Select System and Security select System and then select System protection 4 Select the System protection tab on the System Properties screen 5 Follow the on screen instructions Software troubleshooting 17 18 Software program and hardware driver reinstallation If any of your factory installed software programs or hardware drivers are damaged you can reinstall them by using the Recovery Manager program select models only NOTE Do not use the Recovery Manager program to reinstall software programs that came on CDs or DVDs included in the computer box Reinstall these programs directly from the CDs or DVDs Before you uninstall a program be sure you have a way to reinstall it Check to be sure that it is still available from where you initially installed it for example discs or the Internet Or check to be sure that the program is in the list of programs you can reinstall from the Recovery Manager To check the list of installable programs in the Recovery Manager 1 From the Start screen type r and then select Recovery Manager If prompted select Yes to allow the program to continue 2 Under I need help immediately select Software Program Reinstallation 3 Select Next at the Welcome screen A list of programs opens Check whether your program is there To reinstall a program using the Recovery Manager 1 From the Start screen type r and then sel
12. ct HP TouchSmart PC models also include four Beats optimized internal speakers and a Beats toggle button on the keyboard Your computer comes ready for you to experience music with Beats enabled To disable Beats press the Beats toggle button the Beats off icon appears on the screen To turn Beats on press the Beats toggle button again If your keyboard does not contain the Beats toggle button press Fn B to enable and disable Beats To view the Beats user interface from the Start screen type b and then select HP Beats Audio All you need to do is plug the Beats Audio headphones into the side headphone connector to experience crisp and clear sound separation To experience the full capability of BEATS audio using the internal speakers HP recommends connecting a matching HP subwoofer to the Sub connector on the back panel If you are using an external audio system plug it into the Audio Out connector on the back panel Chapter 3 Setting up additional features Using the HDMI port controls select models only The right side of your computer may contain an HDMI port and volume control buttons Unless a device is plugged into the HDMI port the volume controls have no functionality The HDMI controls are only intended to control the settings of the device plugged into that port and do not control any other media devices on the system To use the HDMI port controls plug a device into the HDMI port Press the menu button the top butt
13. defaults e System Recovery see Troubleshooting and Maintenance Guide on your computer Select the HP Support Assistant app on the Start screen select My computer and then select User guides Erase and reformat the hard disk drive and then reinstall the operating system programs and drivers This erases all data files you have created Complete the following procedure to update a driver or to revert to an earlier version of the driver if the new one does not solve your problem 1 From the Start screen type c and then select Control Panel 2 Select System and Security and then in the System area select Device Manager 3 Select the arrow to expand the type of device you want to update or roll back For example DVD CD ROM drives 4 Double click the specific item for example HP DVD Writer 640b 5 Select the Driver tab 6 To update a driver select Update Driver and then follow the on screen instructions Or to revert to an earlier version of a driver select Roll Back Driver and then follow the on screen instructions If you have a problem that might be due to software that was installed on your computer use System Restore to return the computer to a previous restore point You can also set restore points manually NOTE Always use this System Restore procedure before you use the System Recovery program To start a system restore or to add restore points manually 1 Close all open programs 2 From the St
14. ect Recovery Manager 2 Select Software Program Reinstallation and then select Next at the Welcome screen 3 Choose the program you want to install select Next and follow the on screen instructions 4 When you have finished reinstalling restart the computer Do not skip this last step You must restart the computer after recovering software programs or hardware drivers To uninstall a program 1 Close all software programs and folders 2 From the Start screen type c and then select Control Panel 3 Under Programs select Uninstall a program 4 Select the program you want to remove and then select Uninstall Chapter 5 Troubleshooting 6 Support information Ways to get help Easy to reach Easy to use Award winning HP Customer Support is our promise to help you get the most from your computer Whether with tools located on your computer from information on the web by phone or through your local retailer you ll find what you need Before contacting the HP Customer Care Center it s important to have the following information handy e Model number e Product number e Serial number e Software build number e Operating system e Purchase date Please take a moment to write down your product information for future reference The first four items on the list model number product number serial number and software build number can be viewed using HP Support Information From the Start screen type
15. guides and specifications for your computer model Order parts and find additional troubleshooting help Upgrade or replace components of your computer Find computer warranty information Get up to date information and help from the Windows community Where to find Quick Setup this Guide Quick Setup this Guide Troubleshooting and Maintenance Guide on your computer Select the HP Support Assistant app on the Start screen select My computer and then select User guides Visit http www hp com supportvideos English only Help and Support From the Start screen type h and then select Help and Support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Windows troubleshooting tools 1 From the Start screen type c and then select Control Panel 2 Select System and Security and then under Action Center select Troubleshoot common computer problems Troubleshooting and Maintenance Guide on your computer Select the HP Support Assistant app on the Start screen select My computer and then select User guides HP Support website http www hp com go contactHP Upgrading and Servicing Guide HP Support website http www hp com go contactHP HP Worldwide Limited Warranty and Technical Support included with your computer Select the HP Support Assistant app on the Start screen select My computer and then select
16. ices are covered during the warranty period There are a few limitations and exclusions to the warranty as well as some important details which are described in the HP Worldwide Limited Warranty and Technical Support guide Before upgrading your hardware Any hardware upgrades that you intend to do should only be done after you have completely set up your new computer Refer to the setup instructions in the beginning of this Guide for help with setting up If you have any problems setting up your system and turning it on immediately contact the HP Customer Care Center listed earlier in this guide and an HP Customer Representative will assist you This must be done first before attempting to upgrade your system By breaking the security seal on the back of the computer you are confirming that the computer was working properly before you attempted to upgrade your system Once the security seal has been broken your computer is then to the extent allowed by local law covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide Customer support for repairs 21 The power to make a change Thank you for your purchase HP is dedicated to producing the highest quality best performing and easiest to use computers in the world HP also designed this product with the environment in mind But to reduce ts impact even further we need your help Let s work together to make a change Ho
17. not all programs 3 Repeat step 1 and step 2 to save changes in all open programs 4 After saving changes in all open programs press the Power button to turn off the computer 5 After the shutdown is complete unplug and reconnect the mouse connector to the back of your computer and then restart your computer Keyboard and mouse general 13 14 Keyboard and mouse wireless Symptom Possible solution Wireless keyboard o or mouse does not work or is not detected Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver approximately 3 meters 10 feet for normal use and within 30 cm 12 inches during initial setup or for re synchronization Ensure that the mouse is not in Suspend mode which occurs after 20 minutes of inactivity Click the left mouse button to reactivate it Replace the batteries in the keyboard and mouse Re synchronize the keyboard and mouse to the receiver using the following steps The receiver wireless keyboard and wireless mouse shown in the following illustrations are examples your models might vary IMPORTANT During these steps place the wireless keyboard and wireless mouse on the same level as the receiver within 30 cm 12 inches of the receiver and away from interference from other devices 1 Unplug the receiver from a USB connector on the computer and then reconnect it Your computer model might have a connector dedicated to the
18. on displayed A new on screen menu displays Using the buttons select brightness volume contrast or color balance When a device is plugged into the HDMI port the volume on the computer is muted Pressing the buttons on the side panel does not change the volume of the computer Using the HDMI port controls select models only 8 4 Maintaining your computer Cleaning procedures Keeping your computer system free of dust dirt and heat will prolong its life e Dust pet hair and other particles can build up creating a blanket effect as a result components can overheat or in the case of the keyboard and mouse not work smoothly and effectively e Check your system once a month for visible signs of dust and debris and clean it about once every three months e Visit www hp com go contactHP for additional cleaning instructions Cleaning the computer Air vents keep the computer cool Keep these vents clean by using a small vents battery powered vacuum cleaner A battery powered vacuum cleaner eliminates the risk of electric shock 1 Vacuum the vents on the computer case 2 Remove any debris that has accumulated in and around the computer connectors for example the Ethernet and USB connectors Chapter 4 Maintaining your computer Cleaning the keyboard and When cleaning the keyboard keys use a low setting on a battery powered vacuum cleaner to avoid removing key caps and springs mouse
19. on the back of the computer should be on if it is not contact Support Test the wall outlet by connecting a different electrical device to it Chapter 5 Troubleshooting Symptom Possible solution Computer Use the Task Manager to close any programs not responding or restart the computer seems to be l locked up andis 1 Press the Ctrl Alt Delete keys on the keyboard simultaneously not responding 2 Select Task Manager 3 Select the program that is not responding and then select End task If closing programs does not work restart the computer 1 Press the Ctrl Alt Delete keys on the keyboard simultaneously 2 Select the Power icon and then select Restart Or press and hold the Power button on the computer for 5 or more seconds to turn off the computer and then press the Power button to restart the computer Error message When drive activity stops remove the disc and press the spacebar on the keyboard The Invalid system computer should start up disk or Non System disk or Disk error Computer does not start 11 12 Power Symptom Possible solution Computer does Press and hold the Power button until the computer turns off Check Power Settings not turn off when the Power button is pressed Computer shuts e The computer might be in an exceedingly hot environment Let it cool down down automatically e Ensure that computer air vents are not blocked and that the internal fan is running
20. ork adapter and do not plug a network cable into a telephone service line doing so might damage the network adapter Run the wireless setup wizard 1 From the Start screen type c select Control Panel select Network and Internet and then select Network and Sharing Center 2 Inthe Network and Sharing Center window select Set up a new connection or network to open the wizard and then follow the on screen instructions If your system has an external antenna try to move the antenna to a better position If the antenna is internal try to move the computer Try to connect again later or contact your Internet service provider ISP for assistance Chapter5 Troubleshooting Software troubleshooting To repair software problems try these methods Updating device drivers Microsoft System Restore e Turn the computer off completely and then turn it on again This is the easiest and sometimes the best way e Update the drivers see Updating device drivers following e Use Microsoft System Restore Software program and hardware driver reinstallation see Microsoft System Restore later in this table Restores your computer to a configuration that was in use before the software was installed e Reinstall the software program or hardware driver see Software program and hardware driver reinstallation later in this table Restores the software if it came with the product or hardware driver to factory
21. r computer and then unplug and reconnect the speakers Ensure that the speakers are connected to an audio connector not a Line In or headphone connector To resume from Sleep mode press the Sleep button select models only or press Esc Unplug headphones if they are connected to your computer or speaker system Ensure that you connected the speakers to the Audio Out lime green connector on the back of the computer Additional audio connectors are used for multiple channel speakers Detached non powered speakers speakers without a separate power source such as batteries or a power cord do not produce satisfactory sound Replace the non powered speakers with powered speakers Internet access Symptom Internet programs do not start automatically Possible solution Log in to your ISP and start the desired program Speakers and sound 15 16 Symptom cannot connect to the Internet Possible solution 1 From the Start screen type c and then select Control Panel 2 Under Network and Internet select Connect to the Internet Verify that you are using the proper cables for your Internet connection type Your computer might have a dial up modem and an Ethernet network adapter also called a network interface card or NIC A modem uses a standard telephone cable whereas the network adapter uses a network cable to connect to a local area network LAN Do not connect a telephone cable to the netw
22. s and then select HP Support Information Don t forget to register Go to http www hp com apac register Ways to get help 19 20 Where to get help 1 Use Windows Help and Support for help with hardware and software questions From the Start screen type h and then select Help and Support Use Support Assistant From the Start screen type h and then select HP Support Assistant The HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following e E mail support e HP Real Time Chat with qualified support specialists e Support phone numbers For help online go to the HP Customer Care Center website at http www hp com go contactHP Phone assistance to get you up and running is covered for thirty 30 days from the time you purchased your computer After thirty 30 days there may be a charge but the helpful support is still available Chapter 6 Support information Customer support for repairs If your computer needs to be repaired or to have parts replaced you have two choices e You can easily replace many of your computer parts that are considered consumer replaceable This is the fastest method of repair as many times we can send the part directly to your home or business in a few days This option may not be available in all countries regions e Ifa repair is necessary the HP Customer Care Center will make arrangements to fix your computer These serv
23. the telephone line cord to the surge protection device and then connect the device to the computer 3 Download and install operating system updates a Find out what operating system and version your computer is currently running From the Start screen type c select Control Panel select System and Security and then select System The operating system and version are shown under Specifications b Open your internet browser and go to http www hp com go contactHP c Select your country and language if necessary and click Support amp Drivers d Select Download drivers and software and firmware type your computer model name and number in the product field and press Enter e If necessary select your computer model from Product search results f Select your computer operating system g Click Download next to each update you wish to download h Follow the on screen instructions to install each downloaded update Look in the computer box for additional printed details or updates Read the Regulatory Safety and Environmental Notices included with your computer Select the HP Support Assistant app on the Start screen select My computer and then select User guides 6 Read the Safety amp Comfort Guide for proper workstation setup posture health and work habits and electrical and mechanical safety information Select the HP Support Assistant app on the Start screen select My computer and then select
24. w you can help Recycle your old computer Disposing of electronic waste responsibly has been an HP priority for more than 20 years If this computer is a replacement for an older computer you no longer need go to www hp com go recycle to find out if HP can help you dispose of your old computer with minimum impact on the planet Don t use a screen saver What we do We design with the environment in mind While we want you to enjoy this computer for many years to come we recognize that you will eventually dispose of it We have designed it so it can be easily dismantled and recycled as much as possible The packaging that came with your computer is also designed for maximum recyclability We design to be more energy efficient Screen savers can prevent your HP computer from going to sleep and thereby waste power Screen savers can also reduce the life of your monitor by increasing the number of hours the LCD backlight is on Don t disable the power settings The power management tools on this computer are set to minimize energy use without impacting performance Please do not disable them Printed in 700604 001 This computer has HP Power Management Technology which can reduce computer energy use up to 45 compared to computers without power management HP computers keep energy needs to a minimum saving i you money and reducing your carbon footprint We design our products to use better and fewer materials
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