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HP 8500A User's Manual

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1. 90 Solve a problem 02 6910602 Romania 0801 033 390 El Salvador 800 6160 021 204 7090 Espana 34 902 010 059 Poccua MockBa 495 777 3284 0 94 p m Poccna Cankt Netep6ypr 812 332 4240 France 33 0969 320 435 800 897 1415 ical eer 0 14 emin aus dem deutschen Singapore 65 6272 5300 Festnetz bei Anrufen aus Slovenska republika 0850 111 256 a k nnen andere South Africa RSA 0860 104 771 EMAGA 801 11 75400 Suomi 358 0 203 66 767 K trpo 800 9 2654 pues oa niema a ae Switzerland 41 0848 672 672 SATE 852 2802 4098 0 08 CHF min India 1 800 425 7737 28 02 8722 8000 India 91 80 28526900 ne 66 2 353 9000 Indonesia 62 21 350 3408 071 891 391 vais 971 4 224 9189 ll Trinidad amp Tobago 1 800 711 2884 971 4 224 9189 ay SII Tunisie 23 926 000 971 4 224 9189 gus Turkiye Istanbul Ankara 0 212 444 0307 lzmir amp Bursa Yerel numara 444 0307 f oa s YkpaiHa 044 230 51 06 ireland 353 1890 923 902 _ 800 94 47 47 Se Calls cost Cost 5 1 cent peak United Kingdom ones ise 0369 1 3 cent off peak per minute italia 39 848 800 871 United States 1 800 474 6836 costo telefonico locale Uruguay 0004 054 177 Jamaica 1 800 711 2884 Venezuela Caracas 58 212 278 8666 H 0570 000511 Venezuela 0 800 474 68368 Vi t Nam 84 88234530 After the phone support period After the phone support period help is
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3. To set the printer to print fax error reports automatically A 2 3 4 Touch right arrow j and then select Setup Touch Fax Setup touch down arrow and then select Fax Reports Touch Fax Error Report Touch to select one of the following On Send and Prints whenever a transmission error occurs Receive Off Prints whenever a receiving error occurs On Fax Send Prints whenever a fax error occurs This is the default setting On Fax Receive Does not print any fax error reports Print and view the fax log You can print a log of faxes that have been received and sent by the printer To print the fax log from the printer control panel 1 Touch right arrow gt and then select Setup 2 Touch Fax Setup touch down arrow and then select Fax Reports 3 Touch Fax Log Clear the fax log Use the following steps to clear the fax log NOTE Clearing the fax log also deletes all faxes stored in memory To clear the fax log 1 Touch right arrow and then select Setup 2 Do one of the following e Touch Tools Or e Touch Fax Setup and then select Fax Tools 3 Touch Clear Fax Log Print the details of the last fax transaction The Last Fax Transaction report prints the details of the last fax transaction to occur Details include the fax number number of pages and the fax status To print the Last Fax Transaction report 1 Touch right arrow f and then select Setup 2 Touch Fax Setup touc
4. Use HP Scan to Network Folder 1 E Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Touch Scan and then touch Network Folder On the control panel display select the name that corresponds to the folder you want to use If prompted enter the PIN Change any scan settings and then touch Start Scan NOTE The connection might take some time depending on network traffic and connection speed Use Scan to E mail ad oe oh NOTE If you are using the HP Officejet Pro 8500A A910a f you can only use Scan to Network Folder and Fax to Network Folder To find your model number see Finding the printer model number Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Touch Scan and then touch E mail On the control panel display select the name that corresponds to the Outgoing E mail Profile you want to use If prompted enter the PIN Select the TO e mail address the e mail recipient or enter an e mail address Enter or change the SUBJECT for the e mail message Change any scan settings and then touch Start Scan NOTE The connection might take some time depending on network traffic and
5. c Touch one of the following options e Touch Add More to select and edit more photos e Touch Settings to make changes to the way the photos are printed such as layout paper type and date stamp and then select Done e Touch Print to print the selected photos Print DPOF photos Camera selected photos are photos you marked for printing with your digital camera Depending on your camera the camera might identify page layout number of copies rotation and other print settings The printer supports the Digital Print Order Format DPOF file format 1 1 so you do not have to reselect the photos to print When you print camera selected photos the printer s print settings do not apply the DPOF settings for page layout and number of copies override those of the printer NOTE Not all digital cameras enable you to tag your photos for printing See the documentation that came with your digital camera to see if your camera supports DPOF file format 1 1 To print camera selected photos using the DPOF standard 1 Insert your memory device into the appropriate slot on the printer 2 When prompted do one of the following e Touch OK to print all DPOF tagged photos e Touch No to bypass DPOF printing 38 Print Print on special and custom size paper If your application supports custom size paper set the size in the application before printing the document If not set the size in the printer driver You might need to reforma
6. and then select Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch down arrow and then select Junk Fax Blocker or Junk Fax Blocker Setup 4 Touch Remove Numbers 5 Touch the number you want to remove and then select OK Print a Junk Fax Report Use the following procedure to print a list of blocked junk fax numbers To print a Junk Fax Report 1 Touch right arrow j and then select Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch down arrow and then select Junk Fax Blocker 4 Touch Print Reports and then select Junk Fax List Receive faxes to your computer Fax to PC and Fax to Mac 68 Fax If the printer is connected to your computer with a USB cable you can use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer With Fax to PC and Fax to Mac you can store digital copies of your faxes easily and also eliminate the hassle of dealing with bulky paper files NOTE Ifthe printer is connected to a network using an Ethernet cable or a wireless connection you can use HP Digital Fax instead For more information see HP Digital Solutions Received faxes are saved as TIFF Tagged Image File Format Once the fax is received you get an on screen notification with a link to the folder where the fax is saved The files are named in the following method XXXX_YYYYYYYY_ZZZZZZ tif where X is the sender s information Y is the date
7. 210 Additional fax setup When the phone rings your answering machine answers after the number of rings you have set and then play your recorded greeting The printer monitors the call during this time listening for fax tones If incoming fax tones are detected the printer emits fax reception tones and receive the fax if there are no fax tones the printer stops monitoring the line and your answering machine can record a voice message If you use the same phone line for telephone fax and have a computer DSL modem follow these instructions to set up your fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case K Shared voice fax line with computer dial up modem and voice mail If you receive both voice calls and fax calls at the same phone number use a computer dial up modem on the same phone line and subscribe to a voice mail service through your telephone company set up the printer as described in this section Ey NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Since your c
8. Chapter 9 Clear jams Bonjour Bonjour services which use mDNS or Multicast Domain Name System are typically used on small networks for IP address and name resolution through UDP port 5353 where a conventional DNS server is not used SLP Service Location Protocol SLP is an Internet standard network protocol that provides a framework to allow networking applications to discover the existence location and configuration of networked services in enterprise networks This protocol simplifies discovery and use of network resources such as printers Web servers fax machines video cameras files systems backup devices tape drives databases directories mail servers calendars Microsoft Web Services Enable or disable the Microsoft Web Services Dynamic Discovery WS Discovery protocols or Microsoft Web Services for Devices WSD Print services supported on the printer Disable unused print services to prevent access through those services NOTE For more information about WS Discovery and WSD Print visit www microsoft com SNMP SNMP Simple Network Management Protocol is used by network management applications for device management The printer supports SNMPv1 protocol on IP networks WINS If you have a Dynamic Host Configuration Protocol DHCP server on your network the printer automatically obtains its IP address from that server and registers its name with any RFC 1001 and 1002 compliant dynamic name services as lo
9. English Francais Dansk Cesky Espa ol Italiano Nederlands Eesti 3 gt lt e LLI i Portugu s Polski Lietuvi kai Latviski Magyar Svenska Sloven ina Sloven ina Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time o disposal wil help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city okica your household waste disposal service or the shop where you purchased the product Evacuation des quipements usag s par les utilisateurs dans les foyers priv s au sein de l Union europ enne La pr sence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous d barrasser de ce produit de la m me fa on que vos d chets courants Au contraire vous tes responsable de l vacuation de vos quipements usag s et cet effet vous tes tenu de les remettre un point de collecte agr pour le
10. Notice to users in Canada Notice to users in Canada Note l attention des utilisateurs canadiens For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada Utiliser l int rieur Le pr sent appareil num rique n met pas de bruit radio lectrique d passant les limites applicables aux appareils num riques de la classe B prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada Le composant RF interne est conforme a la norme RSS 210 and RSS GEN d Industrie Canada Regulatory information 173 Appendix A Notice to users in Taiwan EU SE ES he Be SY TE SR Be B TAR MB Awa 2 SASE JRE Oa BARERA TSA SSR x MAW SMSF axat ZEN WE B DOR KIRA RSE ZCEARSRERMAZERTEA ABE SRRATBRAR Bu GA tke SRB Sea eA HAG A ERE AMER RRB KSA RSRAARA ABE TR SSRBRASRSAKSRxtie TE 174 Technical information European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC CE compliance of this product is valid only if powered with the correct CE marked AC adapter provided by HP If
11. Printer takes a long time to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for the printer For more information see System requirements Check the HP software settings Print speed is slower when you select high print quality settings To increase the print speed select different print settings in the printer driver For more information see Print Blank or partial page printed Clean the printhead Complete the printhead cleaning procedure For more information see To clean the printheads The printhead may need to be cleaned if the printer was turned off incorrectly NOTE Incorrectly turning off the printer can cause print quality problems like blank or partial pages Printhead cleaning can solve these problems but turning off the printer correctly can prevent them in the first place Always turn the printer off by pressing the Power button on the printer Wait until the Power light goes out before unplugging the power cord or turning off a power strip Check the media settings e Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays e Make sure the page settings in the printer driver match the page size of media loaded in the tray More than one page is being picked For more information on paper feed problems see Solve paper feed problems There is a blank page in the file Check the file t
12. hp OFFICEJET PRO 8500A User Guide A910 r HP Officejet Pro 8500A A910 e All in One series User Guide Copyright information 2010 Copyright Hewlett Packard Development Company L P Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Acknowledgements Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation ENERGY STAR and the ENERGY STAR mark are registered U S marks Safety information A Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock 1 Read and understand all instructions in the documentation that comes with the printer 2 Observe all warnings and instructions marked on the product 3 Unplug this product from wall outlets before cleaning 4 Do not install or use this product near water or when you are wet 5 Install the
13. Also make sure the document is not skewed For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Make sure the text on the document is clear To successfully convert the document to editable text the original must be clear and of high quality The following conditions can cause the software to not convert the document successfully o gt The text on the original is faint or wrinkled o The text is too small o The structure of the document is too complex o gt The text is tightly spaced For example if the text that the software converts has missing or combined characters rn might appear as m o gt The text is on a colored background Colored backgrounds can cause images in the foreground to blend too much Scanning documents as editable text 45 4 HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work These digital solutions include the following e HP Direct Digital Filing including Scan to Network Folder and Scan to E mail e HP Digital Fax including Fax to Network Folder and Fax to E mail NOTE Ifyou are using the HP Officejet Pro 8500A A910a f you can only use Scan to Network Folder and Fax to Network Folder To find your model number see Finding the printer model number This section contains the following topics e What are HP Digital Solutions e Requirement
14. For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage 5 If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s O 7 8 9 10 warranty HP shall either repair or replace the product at HP s option If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall ha
15. assembly should be parked on the right side of the printer in the service station For more information see Turn the printer off o Make sure you leave the ink cartridges and printheads installed o The printer must be transported sitting flat it should not be placed on its side back front or top Work with ink cartridges 83 Chapter 8 Related topics e Check the estimated ink levels e To clean the printheads Check the estimated ink levels You can check the estimated ink levels from the printer software or the embedded Web server For information about using these tools see Printer management tools You can also print the Printer Status page to view this information see Understand the Self Test Diagnostic Page NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so NOTE If you have installed a refilled or remanufactured cartridge or a cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink fl
16. atlieky i ve imo tarnyb arba parduotuv kurioje pirkote produkt Utylizacja zu ytego sprz tu przez u ytkownik w domowych w Unii Europejskiej Symbol ten umieszczony na produkcie lub opakowaniu oznacza e tego produktu nie nale y wyrzuca razem z innymi odpadami domowymi U ytkownik jest odpowiedzialny za dostarczenie zu ytego sprz tu do wyznaczonego punktu gromadzenia zu ytych urz dze lekiryezryeh i elektronicznych Gromadzenie osobno i recykling tego typu odpad w przyczynia si do ochrony zasob w naturalnych i jest bezpieczny dla zdrowia i rodowiska naturalnego Dalsze informacje na temat sposobu utylizacji zu ytych urz dze mo na uzyska u odpowiednich w adz lokalnych w przedsi biorstwie zajmuj cym si usuwaniem odpad w lub w miejscu zakupu produktu Descarte de equipamentos por usu rios em resid ncias da Uni o Europ ia Este s mbolo no produto ou na embalagem indica que o produto n o pode ser descartado junto com o lixo dom stico No entanto sua responsabilidade levar os equipamentos a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro eletr nicos A coleta separada e a reciclagem dos equipamentos no momento do descarte ajudam na conserva o dos recursos naturais e garantem que os equipamentos ser o reciclados de forma a proteger a sa de das pessoas e o meio ambiente Para obter mais informa es sobre onde descartar equipamentos para reciclagem entre em c
17. ay Gr at Get started Purpose Shows that a wired network connection exists Shows that a wireless network connection exists The signal strength is indicated by the number of curved lines This is for infrastructure mode For more information see Set up the printer for wireless communication Shows that ePrint is turned on For more information see HP ePrint Displays screen where you can make copies or select other options Displays screen where you can make a fax or choose fax settings Displays a screen where you can make a scan or change scan settings continued Icon Purpose Displays a screen where you can use HP Apps For more information see HP Displays the Photo screen for selecting options Displays the Setup screen for generating reports changing fax and other maintenance settings and accessing the Help screen The topic that you select from the Help screen opens a help window on your computer screen Displays the Network screen for selecting options Officejet Pro 8500A A910g z only Provides more information about the printer s features Officejet Pro 8500A A910g z only Displays screen where you can see information about the ink cartridges including fill levels This icon has a red border when an ink cartridge needs attention Officejet Pro 8500A A910a f only NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink w
18. connection speed Use the HP Digital Solutions 53 Chapter 4 Use HP Digital Fax After you set up HP Digital Fax any black and white faxes that you receive print by default and then are saved to the designated destination either the network folder or email address that you have specified e If you are using Fax to Network Folder this process happens in the background HP Digital Fax does not notify you when faxes are saved to the network folder e If you are using Fax to E mail and if your e mail application is set to notify you when new e mail messages arrive in your inbox you can see when new faxes arrive NOTE Ifyou are using the HP Officejet Pro 8500A A910a f you can only use Scan to Network Folder and Fax to Network Folder To find your model number see Finding the printer model number 54 HP Digital Solutions 5 Copy You can produce high quality color and grayscale copies on a variety of paper types and sizes NOTE If you are copying a document when a fax arrives the fax is stored in the printer s memory until the copying finishes This can reduce the number of fax pages stored in memory This section contains the following topics Copy documents Change copy settings Copy documents You can make quality copies from the printer control panel To copy documents 1 2 gt Make sure you have paper loaded in the main tray Place your original face down on the scanner glass or face
19. e Supplies Order printing supplies online To order supplies online or create a printable shopping list open the HP software that came with your printer and click Shopping Select Shop for Supplies Online The HP software uploads with your permission printer information including model number serial number and estimated ink levels The HP supplies that work in your printer are pre selected You can change quantities add or remove items and then print the list or purchase online at the HP Store or other online retailers options differ by country region Cartridge information and links to online shopping also appear on ink alert messages You can also order online by visiting www hp com buy supplies If prompted select your country region follow the prompts to select your printer and then the supplies you need E NOTE Ordering cartridges online is not supported in all countries regions However many countries have information on ordering by telephone locating a local store and printing a shopping list In addition you can select the How to Buy option at the top of the www hp com buy supplies page to obtain information about purchasing HP products in your country Supplies e Ink cartridges and printheads e HP media Ink cartridges and printheads Ordering cartridges online is not supported in all countries regions However many countries have information on ordering by telephone locating a local store and printing a shopping
20. extend 128 phone line answer ring pattern 73 phone support 88 phone support period period for support 89 phone fax from receive 63 send 59 photo media sizes supported 161 Photo screen 17 photos insert memory cards 27 print from DPOF files 38 print from memory cards 37 troubleshoot memory devices 135 poll to receive fax 65 ports specifications 157 power specifications 165 troubleshoot 92 power input locating 13 print double sided 41 fax logs 79 fax reports 77 faxes 65 last fax details 79 photos from DPOF file 38 photos from memory cards 37 self test diagnostic page 148 slow 93 troubleshoot 91 Print borderless Mac OS 40 Windows 40 Print brochures print 35 Print envelope 35 Print envelopes Mac OS 36 Print photos Mac OS 37 Windows 36 print quality diagnostic page 100 troubleshoot 94 Print quality diagnostic page 100 print carriage access door locating 12 printer control panel locating 11 network settings 215 scan from 43 send faxes 58 printer driver accessories settings 30 warranty 155 Index printer software Windows about 225 opening 225 printhead latch locating 12 printheads aligning 101 clean 102 clean contacts manually 103 health check 100 maintaining 99 ordering online 188 replace 105 status 100 148 supported 158 processor specifications 158 pulse dialing 74 Q quality troubleshoot copy 111 diagnostic page 100 print 94 scan 114 R radio interference reducing 222 regu
21. nensnenseeneenneenesnrerrrsrrsrrrrrrerrrrreerrerrrerrrrrrrrresrrsrene 95 Mea nmgless characters print araisrasiie Rennien a a E a a Qe 95 IR Cl ES agi cio 9 ae aa a a ae Aneto eerie eee meer er ee 96 Ink is not filling the text or graphics Completely c cccccsececeeeeeeeeeeeeseeeeeeeeeeeeeeeeesseeeeeeas 96 Output is faded or Cull colored 2 0 2 0 ec ceccceccceeeeeeeceeeeeeeceeeeeeeeeeeeseeeseeeseeeseeeseeeseeeseeeaeeeaaes 97 Colors are printing as black and white ccecccecceceeceeeeeceeeeeeeeeceeeeseeeeaeeeseeeesseeeseeeeaaees 97 VVFONO colors are PHAID sorena a a AE e a EAEE E 97 Printout shows bleeding COONS sic icidehodicdten icra blatsieldiadiavsensemerieeliaialnenadideutnmmecaiihs 97 The printout has a horizontal band of distortion near the bottom of a borderless print 98 Colors do Notne up COM OCUY senne E a aa EO 98 kextorgraphicsare streaked ona aeaa a ees ea ela 99 Something on the page is missing or incorrect c cece eeecceeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeaeees 99 Printhead maintenant E srren enaa a EAE 99 To check printhead health ccccccccccsccseeceecceeceeeceeceeeeceseeeceeeceeseueeseesaeessessesseess 100 To print the print quality diagnostic PAGE eee ceecccecceecce ees eee cece eese esas eseeeseeeaeesaeesees 100 To align the OMININ SACS ciaicicunwesiveatevvavetetentavad isan axries anedadvesdadeuuenyeinvsdtetoneleaeerducssaceaes 101 To Calibrate the lineteed eesin ain ec
22. the HP device must be connected to Telecommunication Network through a line cord which meets the requirements of the Technical Standard AS ACIF S008 Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products e Exposure to radio frequency radiation e Notice to users in Brazil e Notice to users in Canada e Notice to users in Taiwan European Union regulatory notice Technical information Exposure to radio frequency radiation Exposure to radio frequency radiation frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized This product and any attached external antenna if supported shall be placed in such a manner to minimize the potential for human contact during normal operation In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 inches during normal operation A Caution The radiated output power of this device is far below the FCC radio Notice to users in Brazil Aviso aos usu rios no Brasil Este equipamento opera em car ter secund rio isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Res ANATEL 282 2001
23. you might experience problems when sending faxes receiving faxes or both If you are having faxing problems you can print a fax test report to check the status of the printer The test fails if the printer is not set up correctly for faxing Perform this test after you have completed setting up the printer for faxing For more information see Test fax setup If the test fails review the report for information on how to fix any problems found For more information see The fax test failed e The fax test failed e The display always shows Phone Off Hook e The printer is having problems sending and receiving faxes e The printer is having problems sending a manual fax e The printer cannot receive faxes but can send faxes e The printer cannot send faxes but can receive faxes e Fax tones are recorded on my answering machine e The phone cord that came with my printer is not long enough e Color faxes do not print e The computer cannot receive faxes Fax to PC and Fax to Mac The fax test failed If you ran a fax test and the test failed review the report for basic information about the error For more detailed information check the report to see which part of the test failed and then review the appropriate topic in this section for solutions to try This section contains the following topics e The Fax Hardware Test failed e The Fax Connected to Active Telephone Wall Jack test failed 116 Solve a problem e The Phone C
24. 1 Delete any print jobs currently in the print queue 2 On the desktop right click My Computer or Computer and then click Manage 3 Double click Services and Applications and then click Services 4 Scroll down the list of services right click HP Network Devices Support and then click Restart 5 After the service restarts try using the printer over the network again If you are able to use the printer over the network your network setup was successful If you still cannot use the printer over the network or if you have to periodically perform this step in order to use your printer over the network your firewall might be interfering If this still does not work there might be a problem with your network configuration or router Contact the person who set up your network or the router manufacturer for help Add hardware addresses to a wireless access point WAP MAC filtering is a security feature in which a WAP is configured with a list of MAC addresses also called hardware addresses of devices that are allowed to gain access to the network through the WAP If the WAP does not have the hardware address of a device attempting to access the network the WAP denies the device Solve wireless problems 141 Chapter 9 access to the network If the WAP filters MAC addresses then the printers MAC address must be added to the WAP s list of accepted MAC addresses e Print the network configuration page For more information
25. 160 automatic fax reduction 66 B backup fax 64 baud rate 75 black and white pages copy 55 fax 57 troubleshoot 97 black dots or streaks troubleshoot copies 111 scan 116 blank pages troubleshoot copy 110 print 93 scan 115 blocked fax numbers set up 67 both sides print on 41 broadcast faxing send 62 buttons control panel 13 C calibrate linefeed 102 cameras insert memory cards 27 cancel scheduled fax 62 Cancel button 14 15 capacity ADF 22 trays 162 cards sizes supported 161 tray supporting 162 cartridges See ink cartridges clean automatic document feeder 31 exterior 31 printheads 102 103 scanner glass 30 clear fax logs 79 color copy 55 colored text and OCR 45 colors bleeding 97 faded or dull 97 print black and white troubleshoot 97 troubleshoot 98 wrong 97 computer modem shared with fax parallel phone systems 199 shared with fax and answering machine parallel phone systems 207 shared with fax and voice line parallel phone systems 202 shared with fax and voice mail parallel phone systems 211 Configure firewall 142 confirmation reports fax 77 connection type change 221 connectors locating 13 control panel buttons 13 lights 13 status icons 16 Copy 16 copy quality 111 settings 55 specifications 164 troubleshoot 109 copy settings copy 56 correct port test fax 118 custom size paper Mac OS 39 print on 39 custom sized media sizes supported 161 customer s
26. 4 Test Pattern 3 If there are dark lines or white gaps where the arrows are pointing calibrate the linefeed For more information see To calibrate the linefeed To align the printheads Whenever you replace a printhead the printer automatically aligns the printheads to ensure the best print quality However if the lines in Test Pattern 1 on the Print Quality Solve print quality problems 101 Chapter 9 Diagnostic page are not straight and connected you can start the alignment process manually For more information see Understand the Self Test Diagnostic Page NOTE Before aligning the printheads make sure you load plain paper For more information see Load media e Control panel Touch right arrow fe touch Setup touch Tools and then select Align Printer e Embedded Web server Click the Settings tab click Device Services in the left pane select Align Printer from the drop down list in the Print Quality section and then click Run Diagnostic e HP Software Windows Open the HP software that was included with the printer Click Printer Actions click Maintenance Tasks and then click Align Printheads e HP Utility Mac OS X Click the HP Utility icon in the Dock and then click Align To calibrate the linefeed If Test Pattern 3 on the Print Quality Diagnostic page shows white gaps or dark lines you need to calibrate the linefeed For more information see Understand the Self Test Diagnostic Page e Control pan
27. 5 Type the name for the speed dial entry and then touch Done To change speed dial entries 1 On the printers control panel touch right arrow j and then touch Setup 2 Touch Fax Setup and then select Speed Dial Setup 3 Touch Add Edit Speed Dial and then touch the speed dial entry you want to change 4 lf you want to change the fax number type the new number and then touch Next amp NOTE Be sure to include any pauses or other required numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix 5 If you want to change the name of the speed dial entry type the new name and then touch Done Set up and change group speed dial entries You can store groups of fax numbers as group speed dial entries To set up group speed dial entries amp NOTE Before you can create a group speed dial entry you must have already created at least one speed dial entry On the printer s control panel touch right arrow and then touch Setup Touch Fax Setup and then select Speed Dial Setup Touch Group Speed Dial and then touch an unused entry number Touch the speed dial entries you want to include in the group speed dial entry and then touch OK Type the name for the speed dial entry and then touch Done gt on To change group speed dial entries 1 On the printers control panel touch right arrow and then touch Setup 2 Touch Fax Setup
28. A private branch exchange PBX phone system or an integrated services digital network ISDN system e Distinctive ring service A distinctive ring service through your telephone company provides multiple telephone numbers with different ring patterns e Voice calls Voice calls are received at the same phone number you use for fax calls on the printer Set up faxing parallel phone systems 191 Appendix C A e Computer dial up modem A computer dial up modem is on the same phone line as the printer If you answer Yes to any of the following questions you are using a computer dial up modem o Do you send and receive faxes directly to and from your computer software applications through a dial up connection o Do you send and receive email messages on your computer through a dial up connection o gt Do you access the Internet from your computer through a dial up connection e Answering machine An answering machine that answers voice calls at the same phone number you use for fax calls on the printer e Voice mail service A voice mail subscription through your telephone company at the same number you use for fax calls on the printer From the following table select the combination of equipment and services applicable to your home or office setting Then look up the recommended fax setup Step by step instructions are included for each case in the sections that follow NOTE If your home or office setup is not described
29. ADSL modem 6 Computer 7 Telephone 204 Additional fax setup A NOTE You need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back To set up the printer with a computer DSL ADSL modem 1 Obtain a DSL filter from your DSL provider A NOTE Phones in other parts of the home office sharing the same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls 2 Using the phone cord supplied in the box with the printers connect one end to the DSL filter then connect the other end to the port labeled 1 LINE on the back of the printer E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the printer you might not be able to fax successfully This special phone cord is different from phone cords you might already have in your home or office 3 If you have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the printer and then connect a phone to this port Connect the DSL filter to the parallel splitter Connect the DSL modem to the parallel splitter Connect the parallel splitter to the wall jack So Runa fa
30. Assistant and then follow the onscreen instructions Turn off Fax to PC or Fax to Mac 1 Touch right arrow and then select Setup 2 Touch Fax Setup touch Basic Fax Setup and then touch Fax to PC 3 Touch Turn Off Set up speed dial entries You can set up frequently used fax numbers as speed dial entries This lets you dial those numbers quickly by using the printer s control panel X TIP In addition to creating and managing speed dial entries from the printer s control panel you can also use tools available on your computer such as the HP software included with the printer and the printer s embedded Web server EWS For more information see Printer management tools This section contains the following topics e Setup and change speed dial entries e Setup and change group speed dial entries e Delete speed dial entries e Printa list of soeed dial entries Set up and change speed dial entries 70 Fax You can store fax numbers as speed dial entries To set up speed dial entries 1 On the printers control panel touch right arrow j and then touch Setup 2 Touch Fax Setup and then select Speed Dial Setup 3 Touch Add Edit Speed Dial and then touch an unused entry number 4 Type the fax number and then touch Next NOTE Be sure to include any pauses or other required numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix
31. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn Error Correction Mode ECM off and try faxing again For information about changing ECM see Send a fax in Error Correction Mode If the problem persists contact your telephone company If you are using a digital subscriber line DSL service make sure that you have a DSL filter connected or you cannot fax successfully For more information see Case B Set up the printer with DSL Solve fax problems 123 Chapter 9 Make sure the printer is not connected to a telephone wall jack that is set up for digital phones To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones If you are using either a private branch exchange PBX or an integrated services digital network ISDN converter terminal adapter make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country region if possible For more information see Case C Set up the printer with a PBX phone system or an ISDN line If the printer shares the same phone line with a DSL service the DSL modem might not be grounded correctly If the DSL modem is not grounded correctly it can create noise on the phone line Ph
32. Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution might be particularly important in rural areas e Note The REN Ringer Equivalence Number assigned to each terminal device Ey provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface might consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The REN for this product is 0 0B based on FCC Part 68 test results Regulatory information 171 Appendix A 172 Notice to users in the European Economic Area Notice to users in the European Economic Area CE This product is designed to be connected to the analog Switched Telecommunication Networks PSTN of the European Economic Area EEA countries regions Network compatibility depends on customer selected settings which must be reset
33. NOTE Many digital PBX systems include a call waiting tone that is set to on by default The call waiting tone interferes with any fax transmission and you cannot send or receive faxes with the printer Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call waiting tone If you are using a PBX phone system dial the number for an outside line before dialing the fax number Make sure you use the supplied cord to connect from the telephone wall jack to the printer If you do not you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If the supplied phone cord is too short you can purchase a coupler from your local electronics store and extend it You might need to connect the supplied phone cord to the adapter provided for your country region If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Set up faxing parallel phone systems 195 Appendix C Case D Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service through your telephone company that allows you to have multiple phone numbers on one phone line each with a different ring pattern set up the printer as described in this section Back view of the printer 1 Telephone wall jack 2 Use the pho
34. OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE LICENSE md4 pubdom jm_share_folder LiobTomCrypt is public domain As should all quality software be All of the software was either written by or donated to Tom St Denis for the purposes of this project The only exception is the SAFER C source which has no known license status assumed copyrighted which is why SAFER C is shipped as disabled Tom St Denis LICENSE md5 pubdom jm_share_ folder LibTomCrypt is public domain As should all quality software be All of the software was either written by or donated to Tom St Denis for the purposes of this project The only exception is the SAFER C source which has no known license status assumed copyrighted which is why SAFER C is shipped as disabled Tom St Denis LICENSE open_ssl open_ssl Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL This library is free for commercial and non commercial use as long as the following conditions are aheared to The following conditions apply to all code found in this distribution be it the RC4 RSA lhash DES etc code not just the SSL code
35. When Auto Answer is On the printer answers calls automatically When Auto Answer is Off it does not answer calls Set the number of rings before answering If you turn on the Auto Answer setting you can specify how many rings occur before incoming calls are automatically answered The Rings to Answer setting is important if you have an answering machine on the same phone line as the printer because you want the answering machine to answer the phone before the printer does The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine For example set your answering machine to a low number of rings and the printer to answer in the maximum number of rings The maximum number of rings varies by country region In this setup the answering machine answers the call and the printer monitors the line If the printer detects fax tones it receives the fax If the call is a voice call the answering machine records the incoming message To set the number of rings before answering 1 Touch Setup Touch Fax Setup and then select Basic Fax Setup Touch Rings to Answer Touch up arrow Or down arrow to change the number of rings Touch Done to accept the setting ee Change the answer ring pattern for distinctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line When you subscribe to this ser
36. Width guides Tray 1 Tray 2 available with some models Front universal serial bus USB port PictBridge enabled Memory card slots Document feeder tray Width guides Printing supplies area 12 or B amp B Ww ND Get started Ink cartridge door Ink cartridges Print carriage access door Printhead latch Printheads Back view 1 Power input 2 3 4 5 Ethernet network port Rear universal serial bus USB port Fax ports 1 LINE and 2 EXT Automatic two sided printing accessory duplexer Use the printer control panel This section contains the following topics e Overview of buttons and lights e Control panel display icons e Change printer settings Overview of buttons and lights The following diagrams and related tables provide a quick reference to the printer control panel features for each printer model For more information see Finding the printer model number Use the printer control panel 13 Chapter 1 Label ol oO ai ny Oo fj 1 Q gt 4 ghi 7 pars O A HP Officejet Pro 8500A A910a f TouchSmart Name and Description Home button Press this button to return to the home screen from any other screen Control panel display Touch the screen to select menu options For information about the icons that appear on the display see Control panel display icons Help button Opens the Help menu Keyp
37. You must contact the senders to ask them to resend any unprinted faxes For a list of the faxes you have received print the Fax Log The Fax Log is not deleted when the printer is turned off To set backup fax from the printer control panel 1 Touch right arrow and then select Setup 2 Touch Fax Setup and then select Advanced Fax Setup 3 Touch Backup Fax Reception 4 Touch On On Error Only or Off Reprint received faxes from memory If you set the Backup fax mode to On the received faxes are stored in memory whether the printer has an error condition or not E NOTE After the memory becomes full the oldest printed faxes are overwritten as new faxes are received If all the stored faxes are unprinted the printer does not receive any fax calls until you print or delete the faxes from memory You might also want to delete the faxes in memory for security or privacy purposes Depending on the sizes of the faxes in memory you can reprint up to eight of the most recently printed faxes if they are still in memory For example you might need to reprint your faxes if you lost the copy of your last printout To reprint faxes in memory from the printer control panel 1 Make sure you have paper loaded in the main tray 2 Touch right arrow fe and then select Setup 3 Touch Tools or Fax Tools and then select Reprint Faxes in Memory The faxes are printed in the reverse order from which they were received with the most recen
38. all IPv4 remote addresses o 255 255 255 255 local address and all IPv4 remote addresses o FFOO 8 local IPv6 addresses and all IPv6 remote addresses NOTE To avoid multiple rules for these predefined address templates you can create custom address templates Maximum number of user defined address 5 templates Maximum number of services you can add to 64 a user defined service template NOTE The predefined All Services template is not subject to this limitation and includes all services supported by the print server Maximum number of services you can add to 64 the policy 218 Network setup continued Item Limit For example if a user defined service template consists of 64 services then it is the only service template you can use Maximum number of service templates in the 10 policy Maximum number of user defined custom 5 service templates Reset network settings To reset the administrator password and network settings complete the following steps 1 Touch right arrow ff and then select Network 2 Touch Restore Network Defaults and then select Yes A NOTE Print the network configuration page and verify that the network settings have been reset For more information see Understand the network configuration page By default the network name SSID is hpsetup and the communication mode is ad hoc NOTE Resetting the printer s network settings also resets the printer s firewall
39. any interference received including interference that may cause undesired operation The product was tested in a typical configuration The power adapter 0957 2283 is for India and China market only Yik Hou Meng Product Regulations Manager Singapore Customer Assurance Business Printing Division January 2010 Local contact for regulatory topics only EMEA Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany www hp com go certificates USA Hewlett Packard 3000 Hanover St Palo Alto 94304 U S A 650 857 1501 Technical information Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo globalcitizenship environment index html This section contains the following topics e Paper use e Plastics e Material safety data sheets e Recycling program e HP inkjet supplies recycling program e Disposal of waste eq
40. any new hardware or software to your computer at about the time that this situation began o Did anything else occur prior to this situation such as a thunderstorm or moving the printer Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico Telephone support numbers In many locations HP provides toll free telephone support during the warranty period However some of the support numbers might not be toll free HP support 89 Chapter 9 For the most current list of telephone support numbers see www hp com support www hp com support Africa English speaking 27 11 2345872 Afrique francophone 33 1 4993 9230 H 03 3335 9800 0800 222 47 HYI ts 1588 3003 Luxembourg Fran ais 352 900 40 006 0 15 min Luxemburg Deutsch 352 900 40 007 0 15 Min Madagascar 262 262 51 21 21 Magyarorszag 06 40 200 629 7 2 HUF perc vezet kes telefonra Malaysia 1800 88 8588 Mauritius 262 262 210 404 M xico Ciudad de M xico 55 5258 9922 021 672 280 lal Alg rie 021 67 22 80 Argentina Buenos Aires 54 11 4708 1600 Argentina 0 800 555 5000 Australia 1300 721 147 Australia out of warranty 1902 910 910 Osterreich 43 0820 87 4417 doppelter Ortstarif 17212049 Cal Belgi 32 078 600 019 Peak Hours 0 055 p m Low Hours 0 27 p m Belgique 32 078 600 020 Peak Ho
41. ariaa A ous ai E eda ga sadewe eee adeno et eons 164 PAX SPCCINICALONS sean an e a e a E EAER 164 SCAN SPECINCAVONS tosissani a a a a 165 FIP Website SO CCINICAUONS erna N a a ae ke T 165 Environmental specifications sc o22io dbscccsaeatenn teed cced aw esdaloseeeaseed elie eee cea 165 EIS CEPI ANS 1S CICA LIONNS es i E ls nd con ei a 165 ACOUSTIC EMISSION SPECIFICATIONS eee ceeccceeeeceeeeceeeeceeeeseeeeseeeeseeeeseeeeseeeeseeeeaaeeeseeeaeees 166 Memory device specifications wcsavncrn tac ic wetter Geass 166 Memory card specifications nicest iste ule htatdecwetucis stadd latex deine ehibcbadsectencetlawentiouciaae 166 WISB HaSV S rc secs eee ot ee ee es go es ee a a et we en 166 Contents PREGUIALONY MTOLMATO I steiiee sesh ah a aa ee ea a alice ied eee ncaa euanes 167 PGC STAI ING NE mrar a a at ocks esate a 168 Notice tousers IN KOC estes ae a e a oN ues ud eile ee 168 VCCI Class B compliance statement for users IN Japan cccc cece ceeeeeeeeeeeeeeeeeeeeeees 168 Notice to users in Japan about the power cord cccccccecceceeeeeeeeeeaeeseeeseeesaeeseeeeaeeeaees 169 Noise emission statement for Germany cccceseececeeeeeeeeeeeeeeeeesaeeseeseeeesseeeeesaeeeesaaeees 169 LED INGiCAator statement emote eana ct ceed A aAa ERE AE E EE EA 169 Gloss of housing of peripheral devices for Germany ccceccceecceeceeeeeeeeesaeeeeeeeaeeeees 169 Notice to users of the U S telephone network FCC requirements
42. available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options General troubleshooting tips and resources E NOTE Many of the following steps require HP software If you did not install the HP software you can install it using the HP software CD included with the printer or you can download the HP software from the HP support Web site www hp com support Try these when you begin troubleshooting a printing problem For a paper jam see Clear jams For paper feed problems such as the paper skew and paper pick see Solve paper feed problems Power light is on and not blinking When the printer is turned on for the first time it takes approximately 12 minutes to initialize it after the ink cartridges are installed Power cord and other cables are working and are firmly connected to the printer Make sure the printer is connected firmly to a functioning alternating current AC power outlet and is turned on For voltage requirements see Electrical specifications Media is loaded correctly in the input tray and is not jammed in the printer All packing tapes and materials are removed The printer is set as the current or default printer For Windows set it as the default in the Printers folder For Mac OS X set it as the default in the Print amp Fax sectio
43. been used in a different printer the ink level indicator might be inaccurate or unavailable If the print quality is unsatisfactory try cleaning the printheads For more information see To clean the printheads E NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage For more information about storing ink cartridges see Supplies 232 Errors Windows Index Symbols Numerics ADF automatic document feeder clean 31 feeding problems troubleshoot 31 A accessibility 3 10 accessories installation 28 self test diagnostic page 148 turn on and off in driver 30 warranty 155 acoustic emissions 166 ADF automatic document feeder capacity 22 load originals 22 media sizes supported 160 ADSL fax setup with parallel phone systems 194 after the support period 91 aligning printheads 101 answer ring pattern change 73 parallel phone systems 196 answering machine fax tones recorded 128 set up with fax parallel phone systems 206 set up with fax and modem 207 automatic document feeder ADF capacity 22 clean 31 feeding problems troubleshoot 31 load originals 22 media sizes supported
44. cannot hear fax tones the receiving fax machine might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems Solve fax problems 127 Chapter 9 Fax tones are recorded on my answering machine Solution e When you have an answering machine on the same phone line you use for fax calls try connecting the answering machine directly to the printer as described in Case Shared voice fax line with answering machine If you do not connect the answering machine as recommended fax tones might be recorded on your answering machine e Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine If the answering machine and the printer are set to the same number of rings to answer both devices answer the call and fax tones are recorded on the answering machine e Set your answering machine to a low number of rings and the printer to answer in the maximum number of rings supported The maximum number of rings varies by country region In this setup the answering machine answers the call and the printer monitors the line If the printer detects fax tones the printer receives the fax If the call is a voice call the answering machine rec
45. computer automatically turn off that setting A NOTE If you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes Turn on the Auto Answer setting Optional Change the Rings to Answer setting to the lowest setting two rings Run a fax test When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Additional fax setup Set up the printer with a computer DSL ADSL modem If you have a DSL line and use that phone line to send faxes follow these instructions to set up your fax i 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1 LINE port on the back of the printer Connect the other end of the cord to the DSL ADSL filter You might need to connect the supplied phone cord to the adapter provided for your country region 4 Computer 5 Computer DSL ADSL modem A NOTE You need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter w
46. contain sensitive electronic components that can be damaged easily 1 Open the print carriage access door 2 Touch Change Printheads on the printer control panel Wait for the carriage to stop moving and then unplug the power cord from the printer 3 Lift the printhead latch 4 Lift the handle of the printhead which corresponds to the message and use it to pull the printhead out of its slot 5 Insert the printhead into its color coded slot The label on the printhead must match the label on the printhead latch Press down firmly on the printhead to ensure proper contact 6 If necessary repeat the steps for the remaining printhead 7 Pull the printhead latch all the way forward and then press down to ensure that the latch is engaged correctly You might have to apply some pressure to engage the latch 8 Close the print carriage access door and check if the error message has gone away If the problem persists try the next solution Solution 3 Clean the electrical contacts Clean the electrical contacts on the printhead For more information see To clean the printhead contacts manually If the problem persists try the next solution Solution 4 Replace the printhead Replace the indicated printhead For more information see Solve wireless problems A NOTE Ifthe printhead is still under warranty contact HP support for service or replacement For more information about the printhead warranty see Solve wireless pr
47. devices you may connect to your telephone line and still have all of those devices ring when your number is called Too many devices on one line might result in failure to ring in response to an incoming call In most but not all areas the sum of the RENs of all devices should not exceed five 5 To be certain of the number of devices you may connect to your line as determined by the REN you should call your local telephone company to determine the maximum REN for your calling area If this equipment causes harm to the telephone network your telephone company might discontinue your service temporarily If possible they will notify you in advance If advance notice is not practical you will be notitied as soon as possible You will also be advised of your right to file a complaint with the FCC Your telephone company might make changes in its facilities equipment operations or procedures that could affect the proper operation of your equipment If they do you will be given advance notice so you will have the opportunity to maintain uninterrupted service If you experience trouble with this equipment please contact the manufacturer or look elsewhere in this manual for warranty or repair information Your telephone company might ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used on coin service provided by the
48. e E aa 153 Technical information Waranty INTORMAUON issn e a a aE e aa a Eaa aN 154 Hewlett Packard limited warranty statement ccccceeeecseeeeeeeeeeeeeeeeeesseeeseeeesseeeeseeeees 155 Ink cartridge warranty information cccccceeeeceeeeeeeeeeeeeeeseeeeeeeeeesaeeeeaeeeseeeeseeesaeeesaeeeess 156 Printer SPC CINCAMONS tacit as seven ces tayacbes ics ca connect a a ead eoenne ce ee ese eee 157 PAYSICAl SDC CIC ATOMS copii tails s aces unnaateieeaccudentban caer a E e E 157 Product teatuires and capacities smire ee ee A 157 Processor And memory SPECIFICATIONS ccceecceeeceeeeceeeeeeeeeeeeeeeeeeeeeeseeeeseeeeaeeeseeeegeeens 158 System FOOQUIT SINGING israel arc cr ita Nahe carel yarn alins oad ta natal ad cuhatiacet oes 158 Network protocol specifications ccc cece ccc cece eecceeee cece eeeseesaeeeaeeeeeeseeeseeeseeeseeeseeeaeeseeeaes 159 Embedded Web Server specifications cccccccceseeceeeeceeceeeeceeeceueceueeseeecsueseueesseesseeeees 159 We Cl arSCCIIICANONS 222 22 ac92 2252 aE A a tog Reese 159 Understand specifications for supported media ccceeceeeeceeeeeeeeeeeaeeseeeeeeeseeeaes 160 Set minimum margins vos erates forensics teuacnardan tsa des Mehearentateranenty essen nnueearaiatasnmuadn dies 163 Guidelines for printing on both sides Of a page cccecccseececeeeceeeeeeeeeneeesaeeeeeeeenees 163 EFA SPECI CANONS civ crncttocsaacusey aaa aa a A ese 164 CODY SPECHICALIONS sinni
49. easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13 x 18 cm 5 x 7 inch and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer Available in semi gloss finish in 8 5 x 11 inch A4 4 x 6 inch and 10 x 15 cm It is acid free for longer lasting documents 20 Get started HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid print after print Great for printing out an entire vacation s worth of photos or multiple prints to share To order HP papers and other supplies go to www hp com buy supplies If prompted select your country region follow the prompts to select your printer and then click one of the shopping links on the page NOTE At this time s
50. ec ie a ee 88 Fir SUDDOM DY ONONC Atanas uteeua mes iean cane e a a aA eTa 88 BEE VOU Call waractia fran heh ele eae ana adit encanta E araeeamenenciante 88 Phone support period cscctesccee said niana aa ae aaia ia ds aaa paa aa aa an Ta 89 Telephone SUpport NUMDE S ceiien a oaa EE aA e EA AAAA EEEN 89 After the phone support period cccccccsecceccceecceeceeeceeeceueceeecueceueceeseuecseeseesaaesnass 91 General troubleshooting tips and resources ccc ceecc cece ceeeeceeeceeeeseeeeeeeeseeeseeeseeeeeeeeseeesaeeees 91 Solve Printing problems ccccccccsseccseceecceeeceueceeeceuecseecucecseecueecaueseeecaeesaeeceeesueeseeseueseeeeaeees 91 The printer shuts down unexpectedly cece cecceeccecceeeee seca eeseeeseeeseesaeeeseeeaeeseeeeeeeseeeaaes 92 AlgnMentiallS ss inina E N E vere ee cds Mauwacshenesathamancee wis 92 The printer is not responding nothing prints ccccccceeceeeeeeeeeeeeeeeeeeeeeeeeeeeesaeeeseeeeeas 92 Printer takes a long time to print cc cecceececsececececeeseseeeceeseseaeeseeecseeseeeesseessneesesensess 93 Blank or partial page Printed ersinnen aa e ai 93 Something on the page is missing or incorrect ccc cece eeecceeeeeeeeceeeeeeeeeeeeeseeeeeeeeeeeeeaeees 93 Placement of the text or graphics iS Wrong ccccceeceeeeeceeeeeeeeeeeeeeseeecseeesaaeeseuseseeesaeeenees 94 SOVE Pint dualt ROIS NS shure a eee a a 94 General print quality troubleshooting
51. entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Limited 63 74 Sir John Rogerson s Quay Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN Malta Hewlett Packard International Trade BV Branch 48 Sqaq Nru 2 Triq ix Xatt Pieta MSD08 Malta South Africa Hewlett Packard South Africa Ltd 12 Autumn Street Rivonia Sandton 2128 Republic of South Africa Warranty information 155 Appendix A Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM format may be found on the product as indicated BI g C 156 Technical information Printer specifications This section contains the following topics e Physical specifications e Product features and capacities e Processor and memory specifications e System requirements e Network protocol specifications e Embedded Web server specifications
52. follow the onscreen instructions Modify Fax to PC or Fax to Mac settings You can update the Fax to PC settings from your computer at any time from the Digital Fax Setup Wizard You can update the Fax to Mac settings from the HP Utility You can turn off Fax to PC or Fax to Mac and disable printing faxes from the printer s control panel To modify settings from the printer s control panel 1 Touch right arrow and then select Setup 2 Touch Fax Setup touch Basic Fax Setup and then touch Fax to PC 3 Select the setting that you want to change You can change the following settings e View PC hostname View the name of the computer that is set up to administer Fax to PC or Fax to Mac e Turn Off Turn off Fax to PC or Fax to Mac E NOTE Use the HP software on your computer to turn on Fax to PC or Fax to Mac e Disable Fax Print Choose this option to print faxes as they are received If you turn off printing color faxes will still print Receive a fax 69 Chapter 6 To modify settings from the HP software Windows 1 Open the HP printer software For more information see HP printer software Windows 2 Double click Fax Actions and then double click Digital Fax Setup Wizard 3 Follow the onscreen instructions To modify settings from the HP software Mac OS X 1 Open the HP Utility For more information see HP Utility Mac OS X 2 Click the Application icon on the toolbar 3 Double click HP Setup
53. gt The scanner lid might not be closed correctly o gt The scanner glass or lid backing might need cleaning See Maintain the printer for more information o gt The automatic document feeder ADF might need cleaning See Maintain the printer for more information Print a Print Quality Diagnostic Page Check for nozzle health problems that can cause streaks wrong colors and other poor quality copy problems For more information see Printhead maintenance Copy defects are apparent Vertical white or faded stripes The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough See Media specifications for more information Too light or dark Try adjusting the contrast and copy quality settings Unwanted lines The scanner glass lid backing or frame might need cleaning See Maintain the printer for more information Black dots or streaks Ink glue correction fluid or an unwanted substance might be on the scanner glass or lid backing Try cleaning the printer See Maintain the printer for more information Copy is slanted or skewed If you are using the automatic document feeder ADF check the following o Make sure that the ADF input tray is not too full o Make sure that the ADF width adjusters are snug against the sides of the media Unclear text o Try adjusting the contrast and copy quality settings o gt The default enhancement setting might not be suitable for
54. instructions in this section to receive a manual fax NOTE You can pick up the handset to talk or listen for fax tones You can receive faxes manually from a phone that is e Directly connected to the printer on the 2 EXT port e On the same phone line but not directly connected to the printer To receive a fax manually 1 Make sure the printer is turned on and you have paper loaded in the main tray 2 Remove any originals from the document feeder tray 3 Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the printer answers Or turn off the Auto Answer setting so that the printer does not automatically answer incoming calls Receive a fax 63 Chapter 6 4 Ifyou are currently on the phone with the sender instruct the sender to press Start on their fax machine 5 When you hear fax tones from a sending fax machine do the following a Touch Fax and then select Start Black or Start Color b After the printer begins to receive the fax you can hang up the phone or remain on the line The phone line is silent during fax transmission Set up backup fax 64 Fax Depending on your preference and security requirements you can set up the printer to store all the faxes it receives only the faxes it receives while the printer is in an error condition or none of the faxes it receives The following backup fax modes are available On On Error Only Off The default s
55. jack Try removing the splitter and connecting the printer directly to the telephone wall jack Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing The Phone Cord Connected to Correct Port on Fax test failed Solution Plug the phone cord into the correct port 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer NOTE If you use the 2 EXT port to connect to the telephone wall jack you cannot send or receive faxes The 2 EXT port should only be used to connect other equipment such as an answering machine Figure 9 1 Back view of the printer Telephone wall jack NO Use the phone cord supplied in the box with the printer to connect to the 1 LINE port 118 Solve a problem After you have connected the phone cord to the port labeled 1 LINE run the fax test again to make sure it passes and the printer is ready for faxing Try to send or receive a test fax Make sure y
56. mail addresses or e mail groups as well as their corresponding contact names To add e mail addresses you must use the printer s embedded Web server EWS Step 3 Configure other e mail options You can configure default SUBJECT and body text that is included in all e mail messages sent from the printer To configure these options you must use the printer s EWS Step 1 Set up the outgoing e mail profiles To set up the outgoing e mail profile used by the printer complete the following steps for your operating system Windows 1 Open the HP printer software For more information see HP printer software Windows 2 Double click Scanner Actions and then double click Scan to E mail Wizard 3 Click New and then follow the onscreen instructions 50 HP Digital Solutions E NOTE After you set the Outgoing E mail Profile you can use the printer s embedded Web server EWS to add more Outgoing E mail Profiles add e mail addresses to the E mail Address Book and configure other e mail options To open the EWS automatically make sure the Launch embedded Web server when finished checkbox is selected on the last screen of the Scan to E mail Wizard When you click Finish the EWS is displayed in your computer s default Web browser For more information about the embedded Web server see Embedded Web server Mac OS X 1 Open the HP Utility For more information see HP Utility Mac OS X 2 Click Additional Settings The printe
57. mm or 0 67 inch stacked Up to 100 sheets 17 mm or 0 67 inch stacked Up to 30 sheets 17 mm or 0 67 inch stacked Up to 80 cards Up to 250 sheets of plain paper 25 mm or 1 0 inch stacked Not applicable Up to 150 sheets of plain paper text printing continued Tray Capacity Automatic 60 to 75 g m 50 sheets Document Feeder 16 to 20 Ib bond Set minimum margins The document margins must match or exceed these margin settings in portrait orientation Vv gt le olla Media 1 Left 2 Right 3 Top 4 Bottom margin margin margin margin U S Letter 3 3mm 0 13 3 3 mm 0 13 3 3 mm 0 13 3 3 mm 0 13 inch inch U S Legal Windows A4 0 47 inch U S Executive Macintosh and Linux U S Statement 8 5 x 13 inch B5 A5 Cards Custom sized media Photo media Envelopes 3 3 mm 0 13 3 3 mm 0 13 16 5 mm 16 5 mm inch inch 0 65 inch 0 65 inch A NOTE If you are using the duplexer the minimum top and bottom margins must be at least 12 mm 0 47 inch Guidelines for printing on both sides of a page e Always use media that conforms to the printer specifications For more information see Media specifications e Specify two sided printing options in your application or in the printer driver e Do not print on both sides of transparencies envelopes photo paper glossy media or paper lighter than 16 Ib bond 60 g m or heavier than 28 Ib bond 105 g m Jams m
58. more information see Load an original on the scanner glass Scanned image quality is poor The original is a second generation photo or picture Reprinted photographs such as those in newspapers or magazines are printed by using tiny dots of ink that make an interpretation of the original photograph which degrades the quality Often the ink dots form unwanted patterns that can be detected when the image is scanned or printed or when the image appears on a screen If the following suggestions do not solve the problem you might need to use a better quality version of the original o gt To eliminate the patterns try reducing the size of the image after scanning o Print the scanned image to see if the quality is better o Make sure that the resolution and color settings are correct for the type of scan job o gt For best results use the scanner glass for scanning rather than the ADF Text or images on the back of a two sided original appear in the scan Two sided originals can bleed text or images from the back side to the scan if the originals are printed on media that is too thin or too transparent The scanned image is skewed crooked The original might have been loaded incorrectly Be sure to use the media guides when you load the originals into the ADF For more information see Load an original on the scanner glass 114 Solve a problem The image quality is better when printed The image that appears on the screen is not
59. next to the Printer selection to access these options Select any other print settings that you want and then click Print to begin printing Print photos Do not leave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Follow the instructions for your operating system Print photos on photo paper Windows Print photos on photo paper Mac OS X Print photos from a memory device Print DPOF photos Print photos on photo paper Windows 1 2 3 4 36 Print Load paper in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the option that opens the printer Properties dialog box Depending on your software application this option might be called Properties Options Printer Setup Printer or Preferences To print the photo in black and white click the Advanced tab and then change the Print in Grayscale option Click OK and then click Print or OK to begin printing Print photos on photo paper Mac OS X 1 2 3 4 T Load paper in the tray For more information see Load media From the File menu in your software application click Print Make sure the printer you want to use is selected Click Paper Type Quality from the pop up menu located below the Orientation
60. of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax Case B Set up the printer with DSL If you have a DSL service through your telephone company and do not connect any equipment to the printer use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer The DSL filter removes the digital signal that can interfere with the printer so the printer can communicate correctly with the phone line DSL might be called ADSL in your country region A NOTE Ifyou have a DSL line and you do not connect the DSL filter you cannot send and receive faxes with the printer Back view of the printer 1 Telephone wall jack 2 DSL or ADSL filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port 194 Additional fax setup You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer with DSL 1 2 Obtain a DSL filter from your DSL provider Using the phone cord supplied in the box with the printer connect one end to the open port on the DSL filter and then connect the other end to the port labeled 1 LINE on the back of the printer A NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the
61. often useful to print this page before calling He ete Doe ee mma be e a ma m I og bea _ General Information Shows information about the current status and active connection type of the network and other information such as the URL of the embedded Web server 802 3 Wired Shows information about the active wired network connection such as the IP address subnet mask default gateway as well as the hardware address of the printer 802 11 Wireless some models Shows information about your wireless network connection such as the hostname IP address subnet mask default gateway and server Miscellaneous Shows information about more advanced network settings e Port 9100 The printer supports raw IP printing through TCP Port 9100 This HP proprietary TCP IP port on the printer is the default port for printing It is accessed by HP software for example the HP Standard Port e LPD Line Printer Daemon LPD refers to the protocol and programs associated with line printer spooling services that may be installed on various TCP IP systems N a gt NOTE The LPD functionality can be used with any host implementation of LPD that complies with the RFC 1179 document The process for configuring printer spoolers however might differ See your system documentation for information about configuring these systems Understand the network configuration page 149
62. online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date printer information and expert assistance and includes the following features e Fast access to qualified online support specialists e HP software and driver updates for the HP printer e Valuable troubleshooting information for common problems e Proactive printer updates support alerts and HP newsgrams that are available when you register the printer For more information see Obtain electronic support 3 Call HP support Support options and availability vary by printer country region and language For more information see HP support by phone Solve a problem 87 Chapter 9 Obtain electronic support To find support and warranty information go to the HP Web site at www hp com support If prompted select your country region and then click Contact HP for information on calling for technical support This Web site also offers technical support drivers supplies ordering information and other options such as e Access online support pages e Send HP an email message for answers to your questions e Connect with an HP technician by using online chat e Check for HP software updates You can also obtain support from the HP software for Windows or Mac OS X which provide easy step by step solutions to common printing problems For more information see Printer management tools Support o
63. paper width guide does not bend the paper in the input tray e Do not force paper too far forward in the input tray e Use paper types that are recommended for the printer For more information see Media specifications Clear jams 153 A Technical information This section contains the following topics e Warranty information e Printer specifications e Regulatory information e Environmental product stewardship program e Third party licenses Warranty information This section contains the following topics e Hewlett Packard limited warranty statement e Ink cartridge warranty information 154 Technical information Hewlett Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Printheads only applies to products with customer 1 year replaceable printheads Accessories 1 year unless otherwise stated A Extent of limited warranty B f Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer
64. printer before restarting your computer Do not connect the printer to your computer until after you have reinstalled the HP software 5 Insert the HP software CD into your computer s CD drive and then start the Setup program 6 Follow the onscreen instructions To uninstall from a Macintosh computer method 1 Open the HP Utility For instructions see Open HP Utility Click the Application icon on the toolbar Double click HP Uninstaller and then click Continue Select the product to uninstall and then click Uninstall When prompted type the correct administrator s name and password and then click OK Follow the onscreen instructions ee eS SYS When the HP Uninstaller finishes restart your computer To uninstall from a Macintosh computer method 2 1 Open the Finder select Applications and then select Hewlett Packard 2 Double click HP Uninstaller and then click Continue 3 When prompted type the correct administrator s name and password and then click OK Uninstall and reinstall the HP software 223 Appendix D 4 Follow the onscreen instructions 5 When the HP Uninstaller finishes restart your computer 224 Network setup E Printer management tools This section contains the following topics e HP printer software Windows e HP Utility Mac OS X e Embedded Web server HP printer software Windows The HP software provided with the printer provides maintenance information about the printer A
65. printer for extended periods of time If you remove the ink cartridges place them in an airtight container such as a resealable plastic bag Store printheads Printheads can be left in the printer for extended periods of time However to assure optimal printhead health be sure to turn the printer off correctly For more information see Turn the printer off 86 Work with ink cartridges 9 Solve a problem The information in Solve a problem suggests solutions to common problems If your printer is not operating correctly and those suggestions did not solve your problem try using one of the following support services to obtain assistance This section contains the following topics e HP support e General troubleshooting tips and resources e Solve printing problems e Solve print quality problems e Solve paper feed problems e Solve copy problems e Solve scan problems e Solve fax problems e Solve problems using HP Web sites and services e Solve HP Digital Solutions problems e Solve memory device problems e Solve wired Ethernet network problems e Solve wireless problems e Configure your firewall to work with printers e Solve printer management problems e Troubleshoot installation issues e Understand the Self Test Diagnostic Page e Understand the network configuration page e Clear jams HP support If you have a problem follow these steps 1 Check the documentation that came with the printer 2 Visit the HP
66. product securely on a stable surface 6 Install the product in a protected location where no one can step on or trip over the line cord and the line cord cannot be damaged 7 If the product does not operate normally see Solve a problem 8 There are no user serviceable parts inside Refer servicing to qualified service personnel Accessibility The printer provides a number of features that make it accessible for people with disabilities Visual The printer software is accessible for users with visual impairments or low vision through the use of your operating system s accessibility options and features It also supports most assistive technology such as screen readers Braille readers and voice to text applications For users who are color blind colored buttons and tabs used in the software and on the printer control panel have simple text or icon labels that convey the appropriate action Mobility For users with mobility impairments the printer software functions can be executed through keyboard commands The software also supports Windows accessibility options such as StickyKeys ToggleKeys FilterKeys and MouseKeys The printer doors buttons paper trays and paper guides can be operated by users with limited strength and reach Support For more details about the accessibility of this product and HP s commitment to product accessibility visit HP s Web site at www hp com accessibility For accessibi
67. programs spyware protection programs and firewalls are closed or disabled for computers running Windows o Make sure the printer is installed on the same subnet as the computers that use the printer o Ifthe installation program cannot discover the printer print the network configuration page and enter the IP address manually in the installation program For more information see Understand the network configuration page If you are using a computer running Windows make sure that the network ports created in the printer driver match the printer IP address o Print the printer s network configuration page o Click Start then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers o Right click the printer icon click Properties and then click the Ports tab o gt Select the TCP IP port for the printer and then click Configure Port o Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page If the IP addresses are different change the IP address in the dialog box to match the address on the network configuration page o Click OK twice to save the settings and close the dialog boxes Problems connecting to a wired network If the Network light on the printer control panel does not turn on make sure that all of the General network troubleshooting conditions are met Though it is not recommended that y
68. recyclage des quipements lectriques et lectroniques usag s Le tri l vacuation et le recyclage s par s de vos quipements usag s permettent de pr server les ressources naturelles et de s assurer que ces quipements sont recycl s dans le respect de la sant humaine et de l environnement Pour plus d informations sur les lieux de collecte des quipements usag s veuillez contacter votre mairie votre service de traitement des d chets m nagers ou le magasin o vous avez achet le produit Entsorgung von Elektroger ten durch Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an dass das Produkt nicht zusammen mit dem Restm ll entsorgt werden darf Es obliegt daher Ihrer Verantwortung das Ger t an einer entsprechenden Stelle f r die Entsorgung oder Wiederverwertung von Elektroger ten aller Art abzugeben z B ein Wertstoffhof Die separate Sammlung und das Recyceln Ihrer alten Elektroger te zum Zeitpunkt ihrer Entsorgung tr gt zum Schutz der Umwelt bei und gew hrleistet dass sie auf eine Art und Weise recycelt werden die keine Gef hrdung f r die Gesundheit des Menschen und der Umwelt darstellt Weitere Informationen dar ber wo Sie alte Elektroger te zum Recyceln abgeben k nnen erhalten Sie bei den rtlichen Beh rden Wertstoffh fen oder dort wo Sie das Ger t erworben haben Smaltimento di apparecchiature da rottamare da parte di privati nell Unione Europea Questo sim
69. settings For more information about configuring the printer s firewall settings see Configure the printer s firewall settings Set up the printer for wireless communication You may set up the printer for wireless communication Ey NOTE If you encounter problems see Solve wireless problems Make sure the printer is not connected to the network using a network cable The sending device must have built in 802 11 capabilities or an 802 11 wireless card installed The printer and the computers that use it must be on the same subnet Before installing the HP software you might want to find out the settings of your network Obtain the information from your system administrators or complete the following tasks Obtain your network s network name or Service Set Identifier SSID and communication mode infrastructure or ad hoc from the configuration utility for the network s wireless access point WAP or the computer s network card Find out the type of encryption your network uses such as Wired Equivalent Privacy WEP Find out the security password or encryption key of the wireless device This section contains the following topics To set up a wireless communication using the Wireless Setup Wizard Understand 802 11 wireless network settings Test the wireless connection Change the connection method Guidelines for ensuring wireless network security Guidelines for reducing interference on a wireless network To set up a wireless c
70. setup parallel phone systems 193 settings change 72 Index setup types 191 shared phone line setup parallel phone systems 197 sound volume 6 specifications 164 speed 75 test failed 116 test setup 213 troubleshoot 116 voice mail set up parallel phone systems 198 wall jack test failed 117 Fax screen 16 Firewall configure 142 firewall settings 216 217 firewalls troubleshoot 92 FoIP 76 fonts supported 158 forwarding faxes 65 G glass scanner clean 30 load originals 21 locating 11 grainy or white bands on copies troubleshoot 112 graphics incompletely filled on copies 111 ink not filling in 96 look different from original scan 115 missing lines or dots 99 H hardware fax setup test 117 header fax 72 Help 17 Hewlett Packard Company notices 3 HP software uninstall from Mac OS X 223 uninstall from Windows 223 HP Utility Mac OS X opening 225 humidity specifications 165 ink cartridge door locating 12 ink cartridges check ink levels 84 expiration dates 148 locating 12 ordering online 188 part numbers 148 188 replace 84 status 148 supported 157 tips 83 warranty 155 yields 158 ink level icons 17 ink levels check 84 ink smearing troubleshoot 96 installation accessories 28 duplexer 29 hardware installation suggestions 145 HP software installation suggestions 145 ink cartridges 84 tray 2 29 troubleshooting issues 145 Internet Protocol fax using 76 IP address checking for printer 1
71. speed IP settings default gateway and firewall settings This section contains the following topics e Set link speed e View IP settings e Change IP settings e Configure the printer s firewall settings e Reset network settings Network setup 215 Appendix D 216 Set link speed You can change the speed at which data is transmitted over the network The default is Automatic 1 Touch right arrow f and then select Network 2 Select Advanced Setup then select Link Speed 3 Touch the number next to the link speed that matches your network hardware e 1 Automatic e 2 10 Full e 3 10 Half e 4 100 Full e 5 100 Half View IP settings To view the IP address of the printer e Print the network configuration page For more information see Understand the network configuration page e Or open the HP software Windows click the Network Settings tab click the Wired or Wireless tab depending on the current connection and then click IP Settings Change IP settings The default IP setting for the IP settings is Automatic which sets the IP settings automatically However if you are an advanced user you might want to manually change settings such as the IP address subnet mask or the default gateway A CAUTION Be careful when manually assigning an IP address If you enter an invalid IP address during the installation your network components cannot connect with the printer 1 Touch right arrow f and then sele
72. substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach RoHS notices China only Toxic and hazardous substance table Aa A S Wma RERE BF ARE MSR ERE E ikiia IRMER S o S o S o S o S o S o Be i S o T o f o T o T o T o Pme Os o S o S o S o aara J x S o f o o f o f o are i S x S o S o S o S o S o meee o o 9 To oo 9 T oS mA X 0 eee Mapas eee pererT es co 1363 2006 AY BR ill X fl lm le a a 2 5 SJ 7T11363 2006 BY PRAI Re AAS sR BUR EE RE LEE ME SRE AEREA FEAR BR oo Environmental product stewardship program 179 Appendix A Third party licenses HP Officejet Pro 8500A A910 series third party licenses LICENSE aes pubdom crypto rijndael alg fst c version 3 0 December 2000 Optimised ANSI C code for the Rijndael cipher now AES author Vincent Rijmen lt vincent riimen esat kuleuven ac be gt author Antoon Bosselaers lt antoon bosselaers esat kuleuven ac be gt author Paulo Barreto lt paulo barreto terra com br gt This code is hereby placed in the public domain THIS SOFTWARE IS PROVIDED BY THE AUTHORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PUR
73. telephone company Connection to party lines is subject to state tariffs Contact your state public utility commis sion public service commission or corporation commission for more information This equipment includes automatic dialing capability When programming and or making test calls to emergency numbers e Remain on the line and explain to the dispatcher the reason for the call e Perform such activities in the off peak hours such as early morning or late evening f Note The FCC hearing aid compatibility rules for telephones are not applicable Ey to this equipment The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of transmission the date and time it is sent and an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided might not be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your fax machine you should complete the steps described in the software 170 Technical information Notice to users of the Canadian telephone network Note l attenti
74. the answer mode Auto answer e Set the number of rings before answering e Change the answer ring pattern for distinctive ring e Set the dial type e Set the redial options e Set the fax speed e Set the fax sound volume Configure the fax header 72 Fax The fax header prints your name and fax number on the top of every fax you send HP recommends that you set up the fax header by using the HP software provided with the printer You can also set up the fax header from the printer control panel as described here A NOTE In some countries regions the fax header information is a legal requirement To set or change the fax header 1 Touch right arrow and then select Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch Fax Header 4 Enter your personal or company name and then touch Done 5 Enter your fax number and then touch Done Set the answer mode Auto answer The answer mode determines whether the printer answers incoming calls e Turn on the Auto Answer setting if you want the printer to answer faxes automatically The printer answers all incoming calls and faxes e Turn off the Auto Answer setting if you want to receive faxes manually You must be available to respond in person to the incoming fax call or else the printer does not receive faxes To set the answer mode 1 Touch Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch Auto Answer and then select On or Off
75. the job Check the setting and change it to enhance text or photographs if needed For more information see Change copy settings Incompletely filled text or graphics Try adjusting the contrast and copy quality settings Solve copy problems 111 Chapter 9 e Large black typefaces look splotchy not smooth The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Change copy settings e Horizontal grainy or white bands in light gray to medium gray areas The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Change copy settings The printer prints half a page then ejects the paper Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink For more information see Printer management tools and Understand the Self Test Diagnostic Page HP cannot guarantee the quality of non HP ink cartridges Paper mismatch Check the settings Verify that the loaded media size and type matches the control panel settings Solve scan problems If the following topics do not help see HP support for information about HP support NOTE Ifyou are starting the scan from a computer see the HP software Help for troubleshooting information e Scanner did nothin
76. the media loaded in the trays is aligned to the paper guides If needed pull out the trays from the printer and reload the media correctly making sure that the paper guides are aligned correctly e Load media into the printer only when it is not printing 108 Solve a problem Multiple pages are being picked up Fan the media before loading Make sure the paper guides are set to the correct markings in the tray for the media size you are loading Also make sure the guides are snug but not tight against the stack Make sure the tray is not overloaded with paper When using thin special media make sure that the tray is completely loaded If you are using special media that is only available in small quantities try placing the special media on top of other paper of the same size to help fill the tray Some media is picked up more easily if the tray is full If you are using thick special media such as brochure paper load media so that the tray is between 1 4 and 3 4 full If necessary place the media on top of other paper of the same size so that the stack height is within this range Use HP media for optimum performance and efficiency Solve copy problems If the following topics do not help see HP support for information about HP support No copy came out Copies are blank Documents are missing or faded size is reduced Copy quality is poor Copy defects are apparent The printer prints half a page then ejects the pape
77. the printer control panel 1 Setup the printer for faxing according to your particular home or office setup instructions 2 Make sure the ink cartridges are installed and that full size paper is loaded in the input tray before starting the test 3 From the printer control panel touch right arrow and then select Setup Select Tools and then select Run Fax Test The printer displays the status of the test on the display and prints a report 5 Review the report e Ifthe test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing e Ifthe test fails review the report for more information on how to fix any problems found 214 Additional fax setup D Network setup You can manage network settings for the printer through the printer control panel as described in the next section Additional advanced settings are available in the embedded Web server a configuration and status tool you access from your Web browser using an existing network connection to the printer For more information see Embedded Web server This section contains the following topics e Change basic network settings e Change advanced network settings e Setup the printer for wireless communication e Uninstall and reinstall the HP software Change basic network settings The control panel options enable you to set up and manage
78. the printheads For more information see To clean the printheads 4 Replace the printheads if the problems persist after cleaning For more information see Solve wireless problems This section covers the following printhead maintenance tasks e To check printhead health e To print the print quality diagnostic page e To align the printheads e To calibrate the linefeed e To clean the printheads e To clean the printhead contacts manually e To replace the printheads Solve print quality problems 99 Chapter 9 100 To check printhead health Use one of the following means to check the printhead health If any printhead has a Replace status then perform one or more of the maintenance functions or clean or replace the printhead e Self Test Diagnostic Report Print the self test diagnostic report on a clean sheet of white paper and check the printhead health section For more information see Understand the Self Test Diagnostic Page e Embedded Web server Open the embedded Web server For more information see To open the embedded Web server Click the Information tab and then click Ink Supplies in the left pane e HP Software Windows Open the HP software that was included with the printer For more information see Open the HP software Click the Information tab and then click Printhead Health To print the print quality diagnostic page Use the print quality diagnostic page to diagnose issues affecting the print qualit
79. to prompts while dialing as well as control the pace of your dialing X TIP If you are using a calling card and do not enter your PIN fast enough the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service If this is the case you can create a speed dial entry to store the PIN for your calling card For more information see Set up speed dial entries E NOTE Make sure the volume is turned on to hear a dial tone To send a fax using monitor dialing from the printer control panel 1 Load your originals For additional information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Touch Fax and then touch Start Black or Start Color If the printer detects an original loaded in the automatic document feeder you hear a dial tone 3 When you hear the dial tone enter the number by using the keypad on the printer control panel 4 Follow any prompts that might occur X TIP If you are using a calling card to send a fax and you have your calling card PIN stored as a speed dial when prompted to enter your PIN touch em Speed Dial to select the speed dial entry where you have your PIN stored Your fax is sent when the receiving fax machine answers Send a fax from memory You can scan a black and white fax into memory and then send the fax from memory This feature is useful if the fax number you are trying to r
80. use the printer even with the firewall turned off try enabling the firewall software to recognize the printer Step 4 Make sure the printer is online and ready If you have the HP software installed you can check the printer s status from your computer to see if the printer is paused or offline preventing you from using it To check the printer s status complete the following steps Windows 1 Click Start point to Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers 2 Ifthe printers on your computer are not being displayed in Details view click the View menu and then click Details 3 Do one of the following depending on the printer status a If the printer is Offline right click the printer and click Use Printer Online b Ifthe printer is Paused right click the printer and click Resume Printing 4 Try using the printer over the network Mac OS X 1 Click System Preferences in the Dock and then click Print amp Fax 2 Select the printer and the click Print Queue 3 If Jobs Stopped appears in the window that appears click Start Jobs If you can use the printer after performing the steps above but find that the symptoms persist as you continue to use the printer your firewall might be interfering If you still cannot use the printer over the network continue to the next section for additional troubleshooting help Step 5 Make sur
81. using the Best print quality Try using another print mode such as Normal to reduce ink or use HP Premium Paper designed for printing vivid color documents For more information see Print Check the media type e Some types of media do not accept ink well For these types of media ink dries more slowly and smearing may occur For more information see Media specifications e Make sure that the media in the tray matches the media type selected in the printer driver Ink is not filling the text or graphics completely Check the media type Some media types are not suitable for use with the printer For more information see Media specifications 96 Solve a problem Check the printheads Print the print quality diagnostic page on a clean sheet of white paper Evaluate any problem areas and perform the recommended actions For more information see Printhead maintenance Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you to print at a faster rate which is good for printing drafts To get better results select Normal or Best For more information see Print Check the paper type setting When printing on transparencies or other special media select the corresponding media type in the printer driver For more information see Print on special and custom size paper Colors are printing as black and white Check the print settings Make sure Print in Grayscale is n
82. using the Internet This method is called Fax over Internet Protocol FoIP You probably use a FolP service provided by your telephone company when you e Dial a special access code along with the fax number or e Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection NOTE You can only send and receive faxes by connecting a phone cord to the port labeled 1 LINE on the printer This means that your connection to the Internet must be done either through a converter box which supplies regular analog phone jacks for fax connections or your telephone company 76 Fax 9 TIP Support for traditional fax transmission over any Internet protocol telephone systems are often limited If you experience problems faxing try using a slower fax speed or disabling the fax error correction mode ECM However if you turn off ECM you cannot send and receive color faxes For more information about changing the fax speed see Set the fax speed For more information about using ECM see Send a fax in Error Correction Mode If you have questions about Internet faxing contact your Internet faxing services support department or your local service provider for further assistance Use reports Print fax You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive You can also manually print system reports as required these re
83. you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing If the Dial Tone Detection test 120 Solve a problem continues to fail contact your telephone company and have them check the phone line The Fax Line Condition test failed Solution Make sure you connect the printer to an analog phone line or you cannot send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the printer to an analog phone line and try sending or receiving a fax Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure Make sure you have correctly connected the printer to the telephone wall jack Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Other equipment which uses the same phone line as the printer might be causing the test to fail To find out if other equipment is causing a problem disconnect everything from the phone line and then run the test again o If the Fax Line Condition Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and re
84. 1 Chapter 9 that carries phone accessories You also need another phone cord which can be a standard phone cord that you might already have in your home or office Solution Other equipment that uses the same phone line as the printer might be in use Make sure extension phones phones on the same phone line but not connected to the printer or other equipment are not in use or off the hook For example you cannot use the printer for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send email or access the Internet The printer is having problems sending and receiving faxes Solution Make sure the printer is turned on Look at the display on the printer If the display is blank and the Power light is not lit the printer is turned off Make sure the power cord is firmly connected to the printer and plugged into a power outlet Press the Power button to turn on the printer After turning on the printer HP recommends you wait five minutes before sending or receiving a fax The printer cannot send or receive faxes while it is initializing after being turned on Solution If Fax to PC or Fax to Mac has been enabled you may not be able to send or receive faxes if the fax memory is full limited by printer memory Solution e Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack One end of the phone cord should be 122 Solv
85. 1 Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 On the computer open the HP scanning software e Windows From the computer desktop click Start select Programs or All Programs select the folder for your HP printer and then select HP Scan e Mac OS X Click the HP Utility icon in the Dock click Applications and then double click HP Scan 3 3 To start the scan click Scan NOTE For more information see the online Help provided with the scanning software Scan to a memory card To scan an original to a computer from the printer control panel Use these steps to scan an original to a memory card 1 Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Insert a memory card For more information see Insert a memory device Touch Scan and then select Memory Device 4 Touch Document Type to select the type of document you want to save Make changes to scan options if needed 5 Touch Start Scan a Scan using Webscan Webscan is a feature of the embedded Web server that lets you scan photos and documents from your printer to your computer using a Web browser This feature is available ev
86. 44 IP settings 216 ISDN line set up with fax parallel phone systems 195 J jams clear 150 media to avoid 21 paper 151 153 junk fax mode 67 L language printer 158 light images troubleshoot copies 111 scans 115 lights control panel 13 line condition test fax 121 linefeed calibrate 102 lines copies troubleshoot 111 scans troubleshoot 115 link speed setting 216 load photo 25 26 tray 23 24 load cards 25 26 load envelopes 24 load media 23 load transparencies 26 log fax print 79 M Mac OS custom size paper 39 Print borderless 40 Print photos 37 print settings 34 turn accessories on and off in driver 30 Mac OS X HP Utility 225 uninstall HP software 223 maintenance check ink levels 84 manual faxing receive 63 send 59 60 margins duplexer 163 setting specifications 163 media ADF capacity 22 clear jams 150 duplexing 41 HP order 189 load tray 23 print on custom size 39 selecting 21 skewed pages 108 specifications 159 160 supported sizes 160 troubleshoot feeding 108 types and weights supported 162 memory reprint faxes 65 save faxes 64 specifications 158 memory cards insert 27 print DPOF files 38 print files 37 specifications 166 235 memory devices troubleshoot 134 missing lines or dots troubleshoot 99 missing or incorrect information troubleshoot 93 99 MMC memory card insert 27 model number 148 modem shared with fax parallel phone systems 199 shared with fax and answe
87. Before you begin check your computer to see if it has one or two phone ports Ex NOTE If your computer has only one phone port you need to purchase a parallel splitter also called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back e Shared voice fax with computer dial up modem e Shared voice fax with computer DSL ADSL modem Shared voice fax with computer dial up modem If you use your phone line for both fax and telephone calls use these instructions to set up your fax There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports A NOTE If your computer has only one phone port you need to purchase a parallel splitter also called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter 202 Additional fax setup To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 1 Tel
88. C address must be added to the WAP s list of accepted MAC addresses 1 Print the network configuration page For information on the network configuration page see Understand the network configuration page 2 Open the WAP s configuration utility and add the printer s hardware address to the list of accepted MAC addresses Other guidelines To keep the wireless network secure follow these guidelines e Use a password with at least 20 random characters You can use up to 64 characters in a WPA password e Avoid any common words or phrases easy sequences of characters such as all 1s and personally identifiable information for passwords Always use random strings composed of uppercase and lowercase letters numbers and if allowed special characters such as punctuation e Change the password periodically e Change the default password provided by the manufacturer for administrator access to the access point or wireless router Some routers let you change the administrator name as well e Turn off administrative access over wireless if possible If you do this you need to connect to the router with a wired Ethernet connection when you want to make configuration changes e Turn off remote administrative access over the Internet on your router if possible You can use Remote Desktop to make an encrypted connection to a computer running behind your router and make configuration changes from the local computer you are accessing over the In
89. E Many of the special features do not work correctly if the glass and lid backing are not clean For more information see Maintain the printer Load an original on the scanner glass 21 Chapter 1 To load an original on the scanner glass Use these steps to load an original on the scanner glass 1 Lift the scanner lid 2 Load your original print side down X TIP For more help on loading an original refer to the engraved guides along the edge of the glass 3 Close the lid Load an original in the automatic document feeder ADF You can copy scan or fax a one sided single or multiple page A4 or Letter size document by placing it in the automatic document feeder tray A CAUTION Do not load photos in the ADF this might cause damage to your photos NOTE Two sided Legal size documents cannot be scanned copied or faxed using the ADF NOTE Some features such as the Fit to Page copy feature do not work when you load your originals in the ADF You must load your originals on the glass The document feeder tray holds a maximum of 35 or 50 sheets of plain paper depending on the printer model To load an original in the document feeder tray Use these steps to load a document in the automatic document feeder 1 Load your original print side up into the document feeder tray Place the pages so that the top edge of the document goes in first Slide the media into the automati
90. E This feature is not supported in all countries regions If it is not supported in your country region Junk Fax Blocker does not appear in the Fax Options orFax Settings menu NOTE If no phone numbers are added in the Caller ID list it is assumed that a Caller ID service has not been subscribed to with the phone company Add numbers to the junk fax list Remove numbers from the junk fax list Print a Junk Fax Report Add numbers to the junk fax list You can block specific numbers by adding them to the junk fax list To add a number to the junk fax list 1 2 a 4 on Touch Setup Touch Fax Setup and then select Basic Fax Setup Touch Junk Fax Blocker A message appears stating that Caller ID is required to block junk faxes Touch OK to continue Touch Add Numbers To select a fax number to block from the caller ID list touch Select from Caller ID History or To manually enter a fax number to block touch Enter new number After entering a fax number to block touch Done NOTE Make sure you enter the fax number as it appears on the control panel display and not the fax number that appears on the fax header of the received fax as these numbers can be different Receive a fax 67 Chapter 6 Remove numbers from the junk fax list If you no longer want to block a fax number you can remove a number from your junk fax list To remove numbers from the list of junk fax numbers 1 Touch right arrow
91. E GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Third party licenses 183 Appendix A Hudson tjh cryptsoft com Copyright c 1998 2006 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permis
92. E a a a sen 221 Change the connection method ccccceccccsecceseesscecsececsseneusesseeeseeessegeeseeesegeesseeeenes 221 Guidelines for ensuring wireless network security cccceecseeceeeeeeeecaeeeceeeeaeeeseeeeeeeenes 221 To add hardware addresses to a WAP ccccccceeecceeeceeeeceeeeseeeeseeeeeeeeseeeeaeeeseneeeaees 222 otherguidelne S s nasse a e 222 Guidelines for reducing interference on a wireless network cccscceeeeeeeeeeeeeeeeeeeees 222 Uninstall and reinstall the HP software ccccccccccceececeeee eee eeeeeeseeeeeeeseeeseeeseeeseesaeeeaeeeaeess 222 E Printer management tools HP printer software WiNGOWS c ccccccseeecceececceececceucecseceeseeececsueeessueeessaeeesauseecsueeesensessaes 225 AFP WU MAG OSX 5 ax cist oe ene tate seu ss sina a sure sSoeaasbxtewelwdeuses Ea EERS 225 Contents EVMDECGEG VVED SCIV Cl E E E E E a he ES Nr as ee PRADO C OO 1S Stet scsi acetates nse Sate hse A erence tee eee To open the embedded Web server ccccccccecceecceeesececeeeceecueeceeeseeseeesseesuesaueseeseens Get started This guide provides details about how to use the printer and how to resolve problems e Accessibility e Eco Tips e Understand the printer parts e Use the printer control panel e Finding the printer model number e Select print media e Load an original on the scanner glass e Load an original in the automatic document feeder ADF e Load
93. M DVD drive or Internet connection USB port e Microsoft Windows XP 32 bit Service Pack 2 Intel Pentium II Celeron or compatible processor 233 MHz or higher 128 MB RAM 750 MB hard disk space CD ROM DVD drive or Internet connection USB port e Mac OS X v10 5 8 v10 6 PowerPC G4 G5 or Intel Core processor 300 MB free hard disk space 158 Technical information Network protocol specifications Network operating system compatibility Windows XP 32 bit Professional and Home Editions Windows Vista 32 bit and 64 bit Ultimate Edition Enterprise Edition and Business Edition Windows 7 32 bit and 64 bit Windows Small Business Server 2003 32 bit and 64 bit Windows 2003 Server 32 bit and 64 bit Windows 2003 Server R2 32 bit and 64 bit Standard Edition Enterprise Edition Windows Small Business Server 2008 64 bit Windows 2008 Server 32 bit and 64 bit Windows 2008 Server R2 64 bit Standard Edition Enterprise Edition Citrix XenDesktop 4 Citrix XenServer 5 5 Mac OS X v 10 5 v10 6 Microsoft Windows 2003 Server Terminal Services Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4 0 Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4 5 Microsoft Windows 2003 Server Terminal Services with Citrix XenApp 5 0 Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature Release 3 Microsoft Windows 2003 Small Business Server Termina
94. NOTE The HP printer software can be installed from the HP Software CD if the computer meets the system requirements Open the HP software From the computer desktop click the Start tab select Programs or All Programs select HP select the folder for your HP printer and then select your HP printer HP Utility Mac OS X The HP Utility contains tools to configure print settings calibrate the printer order supplies online and find Web site support information E NOTE On a Macintosh computer the features available in the HP Utility vary depending on the selected printer Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so 9 TIP When the HP Utility is opened you can gain access to the Dock menu shortcuts by selecting and holding the mouse button over the appropriate icon for the HP Utility in the Dock Open HP Utility To open the HP Utility A Click the HP Utility icon in the Dock Ey NOTE If the icon does not appear in the Dock click the Spotlight icon on the right side of the menu bar type HP Utility in the box and then click the HP Utility entry Embedded Web server When the printer is connected to a network you can use the embedded Web server to view status information change settings and manag
95. OF SUCH DAMAGES Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty Dear Customer You will find below the name and address of the HP
96. POSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LICENSE expat mit expat Copyright c 1998 1999 2000 Thai Open Source Software Center Ltd Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software 180 Technical information THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT INNO EVENT SHALL THE AUTHORS
97. POVIKOU e oniiopo H xwpioth ouAoyH Kal avakukhwon Twv axenotwy ouoKeuwy Oa cup Pade om Siathpnon twv puoikwv n pwv kai otn Siaopd ion dt Ba avakuKAWOouv pe TETOIOV TEdNO worte va NpooTaTEvETAI n uyeia TWV av pwnwv Kai to nepiBA ov Tia nepioadtepes nAnpoopies oyetrik pe TO NOU pnopeite va ANOppiYETE TIG AXPNOTEG OUOKEUES YIA AVAKUKAWON ENIKOIVWV OTE pE TIG KATA T NOUG APp IEG APXEG 1 HE TO kat otnpa aNd To onoio ayopdcate To npo v A hullad kanyagok kezel se a maganhaztartasokban az Eur pai Uni ban Ez a szimb lum amely a term ken vagy annak csomagol s n van felt ntetve azt jelzi hogy a term k nem kezelhet egy tt az egy b h ztart si hullad kkal Az On feladata hogy a k sz l k hullad kanyagait eljuttassa olyan kijel lt gy jt helyre amely az elektromos hullad kanyagok s az elektronikus berendez sek jrahasznos t s val foglalkozik A Rullade anyagok elk l n tett gy jt se s jrahasznos t sa hozz j rul a term szeti er forr sok meg rz s hez egy ttal azt is biztos tja hogy a hullad k jrahasznos t sa az eg szs gre s a k rnyezetre nem rtalmas m don t rt nik Ha t j koztat st szeretne kapni azokr l a helyekr l ahol leadhatja jrahasznos t sra a hullad kanyagokat forduljon elyi nkorm nyzathoz a h ztart si hullad k begy jt s vel foglalkoz v llalathoz vagy a term k forgalmaz j hoz Lietot ju atbr vo an s no neder g m ier c m Eiropas Savien
98. Printout shows bleeding colors e The printout has a horizontal band of distortion near the bottom of a borderless print e Colors do not line up correctly e Text or graphics are streaked e Something on the page is missing or incorrect e Printhead maintenance General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper Evaluate any problem areas and perform the recommended actions For more information see Printhead maintenance A NOTE HP cannot guarantee the quality of refilled remanufactured or non HP ink cartridges Check the paper quality Make sure the media meets HP specifications and try to print again For more information see Media specifications Check the type of media loaded in the printer e Make sure the tray supports the type of media you have loaded For more information see Media specifications e Make sure you have selected the tray in the printer driver that contains the media that you want to use Check the printer location and length of USB cable It is recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields You can also try to use a different USB cable to see if the USB cable has failed Meaningless characters print If an interruption occurs to a job that is printing the printer might not recognize the rest of the job Solv
99. S OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT Third party licenses 185 Appendix A LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LICENSE unicode jm_share_ folder Copyright 2001 2004 Unicode Inc Disclaimer This source code is provided as is by Unicode Inc No claims are made as to fitness for any particular purpose No warranties of any kind are expressed or implied The recipient agrees to determine applicability of information provided If this file has been purchased on magnetic or optical media from Unicode Inc the sole remedy for any claim will be exchange of defective media within 90 days of receipt Limitations on Rights to Redistribute This Code Unicode Inc hereby grants the right to freely use the information supplied in this file in the creation of products supporting the Unicode Standard and to make copies of this file in any form for internal or external distribution as long as this notice remains attached a LICENSE zlib zlib zlib h interface of the zlib general purpose compression library version 1 2 3 July 18th 2005 Copyright C 1995 2005 Jean loup Gailly and Mark Adler This software is provided as is without an
100. Test To print a Wireless Network Test page touch right arrow touch Network touch Wireless and then select Wireless Network Test If a problem is detected the printed test report includes recommendations that might help solve the problem Advanced wireless troubleshooting If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect to your printer to the wireless network try the following suggestions in the order presented Step 1 Make sure your computer is connected to your network Step 2 Make sure that the printer is connected to your network Step 3 Check to see if the firewall software is blocking communication Step 4 Make sure the printer is online and ready Step 5 Make sure the wireless version of the printer is set as the default printer driver Windows only Step 6 Make sure the HP Network Devices Support service is running Windows only Add hardware addresses to a wireless access point WAP Step 1 Make sure your computer is connected to your network To check a wired Ethernet connection A Many computers have indicator lights beside the port where the Ethernet cable from the router connects to your computer Usually there are two indicator lights one that is on and another that blinks If your computer has indicator lights check to see if the indicator lights are on If the lights are not on try reconnecting the Ethernet cable to the computer and the route
101. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tjh cryptsoft com Copyright remains Eric Young s and as such any Copyright notices in Third party licenses 181 Appendix A the code are not to be removed If this package is used in a product Eric Young should be given attribution as the author of the parts of the library used This can be in the form of a textual message at program startup or in documentation online or textual provided with the package Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the rouines from the library being used are not cryptographic related 4 If you include any Windows specific code or a derivative thereof from the apps directory application cod
102. To load transparencies 1 2 Lift the output tray Slide the paper width guide out as far as possible NOTE If you are loading larger sized media pull the input tray to extend it Insert the transparencies rough side or print side down along the right of the main tray Make sure the adhesive strip is pointing towards the back of the printer and that the stack of transparencies aligns with the right and back edges of the tray Also make sure the stack does not exceed the line marking in the tray NOTE Do not load paper while the printer is printing Slide the media guides in the tray to adjust them for the media size that you have loaded Lower the output tray Pull out the tray extender RK Se Load custom size media 26 To load cards and photo paper Use these instructions to load custom size media CAUTION Use only custom size media that is supported by the printer For more information see Media specifications Get started Lift the output tray Slide the paper width guide out as far as possible amp NOTE If you are loading larger sized media pull the input tray to extend it Insert the media print side down along the right of the main tray Make sure the stack of media aligns with the right and back edges of the tray and does not exceed the line marking in the tray NOTE Do not load paper while the printer is printing Slide the media guides in the tray to adjust them for the
103. Tom 345 ink imagi 35 kaji Yells Ad O55 Ca0 Prmhosd hestih KY Good CM Fair Test Pattern 1 Af ite dines ane nol singh ad conmected adi ine priniheamds Test Pattern 2 N vow fer va wire Ged bofeds any of the cofaned bocis olsen te prnimihemds Ay l il A Test Pattern 3 i poy 60 cart Ges of wiare gapt where the arrows are Banning calvary acme Mareen 2 er ae 1 Printer Information Shows printer information such as the printer model number serial number and firmware version number the number of pages printed from the trays and duplexer the ink level information and the printhead health status NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so NO Test Pattern 1 If the lines are not straight and connected align the printheads For more information see To align the printheads 3 Test Pattern 2 If there are thin white lines across any of the colored blocks clean the printheads For more information see To clean the printheads NOTE lf there are thin white lines across all the color blocks and thin white lines across the gray blocks in Test Pattern 3 do NOT clean the printhead Calibrate the linefeed instead For more information see To calibrate the linefeed
104. a wireless connection and to perform a variety of network management tasks This includes viewing the network settings restoring the network defaults turning the wireless radio on and off and changing the network settings This section contains the following topics e View and print network settings e Turn the wireless radio on and off View and print network settings You can display a summary of the network settings on the printer control panel or the HP software that came with the printer You can print a more detailed network configuration page which lists all of the important network settings such as the IP address link speed DNS and mDNS For more information see Understand the network configuration page Turn the wireless radio on and off The wireless radio is on by default as indicated by the blue light on the front of the printer In order to stay connected to a wireless network the radio must stay on However if your printer is connected to a wired network or you have a USB connection the radio is not used In this case you might want to turn the radio off 1 Touch right arrow ff and then select Network 2 Touch Wireless select Wireless Radio and then select On to turn the radio on or Off to turn the radio off Change advanced network settings CAUTION Network settings are provided for your convenience However unless you are an advanced user you should not change some of these settings such as the link
105. abeled 2 EXT on the back of the printer Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer Connect a phone to the OUT port on the back of your computer dial up modem Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer A NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If your modem software is set to receive faxes to your computer automatically turn off that setting A NOTE If you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes Turn off the Auto Answer setting Run a fax test You must be available to respond in person to incoming fax calls or the printer cannot receive faxes Additional fax setup If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Serial type fax
106. ad Use the keypad to enter numbers and text Wireless button The button is lit when the 802 11 wireless feature is on Touch this button to view or print the Wireless Summary or to access Setup options and the Network Menu Cancel Stops a job exits a menu or exits settings Right arrow button Navigates through settings in the menus Back button Touch this button to return to the previous menu Left arrow button Navigates through settings in the menus 14 Get started HP OfficeJet Pro 8500A A910g z ia Oo p Q gt a _ 2 le Label Name and Description 66 1 Wireless icon The button is lit when the 802 11 wireless feature is on Touch this button to view or print the Wireless Summary or to access Setup options and the Network Menu 2 Home Press this to return to the home screen from any other screen oO Control panel display Touch the screen to select menu options For information about the icons that appear on the display see Control panel display icons Help button Opens the Help menu Right arrow button Navigates through settings in the menus Cancel Stops a job exits a menu or exits settings Back button Touch this button to return to the previous menu Orn oOo a amp Left arrow button Navigates through settings in the menus Use the printer control panel 15 Chapter 1 Control panel display icons Icon 16 z S S C km Aar m ka E LJ
107. ad envelopes To load envelopes Use these instructions to load an envelope 1 Lift the output tray 2 Slide the paper width guide out as far as possible E NOTE If you are loading larger sized media pull the input tray to extend it 24 Get started 3 Load envelopes according to the graphic Make sure the stack of envelopes does not exceed the line marking in the tray NOTE Do not load paper while the printer is printing Slide the media guides in the tray to adjust them for the media size that you have loaded Lower the output tray Pull out the tray extender Ne Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper 1 2 Lift the output tray Slide the paper width guide out as far as possible NOTE If you are loading larger sized media pull the input tray to extend it Insert the media print side down along the right of the main tray Make sure the stack of media aligns with the right and back edges of the tray and does not exceed the line marking in the tray If the photo paper has a tab along one edge make sure the tab is pointing towards the front of the printer NOTE Do not load paper while the printer is printing Slide the media guides in the tray to adjust them for the media size that you have loaded Load media 25 Chapter 1 5 Lower the output tray 6 Pull out the tray extender eo ee Load transparencies
108. affaldsudstyr Den separate indsamling og genbrug af dit affaldsudstyr p tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre at genbrug finder sted p en made der beskytter menneskers helbred samt milj et Hvis du vil vide mere om hvor du kan aflevere dit affaldsudstyr til genbrug kan du kontakte kommunen det lokale renovationsv sen eller den forretning hvor du k bte produktet Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval Het is uw verantwoordelijkheid uw afgedankte apparatuur af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte alekirieche en elektronische apparatuur De gescheiden inzameling en verwerking van uw afgedankte apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt Voor meer informatie over woar uU Uw aige ankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of de winkel waar u het product ebt aangeschatt Eramajapidamistes kasutuselt k rvaldatavate seadmete k itlemine Euroopa Liidus Kui tootel v i toote pakendil on see s mbol ei tohi seda toodet visata olmej tmete hulka Teie kohus on viia tarbetuks muutunud seade selleks e
109. all jack Try removing the splitter and connecting the printer directly to the telephone wall jack After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing If the Fax Hardware Test continues to fail and you experience problems faxing contact HP support Go to www hp com support If prompted select your country region and then click Contact HP for information on calling for technical support The Fax Connected to Active Telephone Wall Jack test failed Solution Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again Solve fax problems 117 Chapter 9 Make sure you have correctly connected the printer to the telephone wall jack Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer For more information on setting up the printer for faxing see Additional fax setup If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall
110. always an accurate representation of the quality of the scan o Try adjusting your computer monitor settings to use more colors or levels of gray On Windows computers you typically make this adjustment by opening Display on the Windows control panel o gt Try adjusting the resolution and color settings The scanned image shows blots lines vertical white stripes or other defects o gt Ifthe scanner glass is dirty the image produced does not have optimum clarity See Maintain the printer for cleaning instructions o The defects might be on the original and are not a result of the scanning process Graphics look different from the original Scan at a higher resolution NOTE Scanning at high resolution can take a long time and it can take up a large amount of space on your computer Take steps to improve the scan quality o Use the glass to scan rather than the ADF o Use high quality originals o Place the media correctly If the media is placed incorrectly on the scanner glass it might skew which causes unclear images For more information see Load an original on the scanner glass o Adjust the HP software settings according to how you plan to use the scanned page o Use or make a carrier sheet to protect your originals o Clean the scanner glass See Clean the scanner glass for more information Scan defects are apparent e Blank pages Make sure that the original document is placed correctly Place the original do
111. anaventscctasciondevidnaenndvisecas toe veasheeriadnatiee tint oueareaneaten 48 Set Up scan to Network Folder 22cit ncaa ea se ees os es eee es EAN a 49 Set UP SCAN to E Mall ost ca de set ti tec ene E aa E ioe See 50 Seb Up HP Digtal Fax srona ees eevee 52 Use the HP Digital Solutions ec ceccccecceeecececeeeceueeceeceueecacesuessueesaeseueeseueeseeseueeseeeseeneas 53 Use AP Scan to Network Folder ss icesce3teeics tedden eb cence ead dee eS eee cs been eed cde 53 Use SCAM Oe Ill saaa EE a T a Leir e ATA 53 PISO WIG All A naiss a a a selene eee 54 Copy CODY GO CUTS ES sccisss 2 5s os sete ses tae tek cee ee eee 55 Change CODY Settings siicchuhaics cr veres ett nad ieee sanne tunica a EaR Aa E AEEA AEA aAa Aaaa 99 Contents 6 Fax S151 01 e Mls Gone ate en TE E AEN ere en ee ee eee N ene eee 57 Senda standard TAK euna a a E E E die csatieee DAG 57 Send a standard fax from the computer cc cece eeceeeceeeeceeeeeeeeseeeeeeeeseeeseeesseeeaeeeseeeeaees 58 Send a fax Manually from a phone sss ernesersea n riin a EEEE E a E 59 Send a fax using monitor dialing ss neseneenesteesrrestrrsrrertrsrrrrrrtsrrtsrrrrrrnrrrarrrarrrarrnr rrer rea ne 60 send aTax MTOM MEMORY enc dicdscdagdatentavisnd wi Ea aaa A a aR 60 Schedule a fax to send later arriendan iarann rana piain ERRET TR ELORO A nET aT iah 61 Send a fax to multiple recipients sicdeces nccsveeeseb io a enscescatnre biel blige Recedatedideiieedl ee macesee
112. and Z is the time that the fax was received NOTE Fax to PC and Fax to Mac are available for receiving black and white faxes only Color faxes are printed instead of being saved to the computer This section contains the following topics e Fax to PC and Fax to Mac requirements e Activate Fax to PC and Fax to Mac e Modify Fax to PC or Fax to Mac settings Fax to PC and Fax to Mac requirements e The administrator computer the computer that activated the Fax to PC or Fax to Mac feature must be on at all times Only one computer can act as the Fax to PC or Fax to Mac administrator computer e The destination folder s computer or server must be on at all times The destination computer must also be awake faxes will not be saved if the computer is asleep or in hibernate mode e Paper must be loaded in the input tray Activate Fax to PC and Fax to Mac On a computer running Windows you can use the Digital Fax Setup Wizard to activate Fax to PC On a Macintosh computer you can use the HP Utility To set up Fax to PC Windows 1 Open the HP printer software For more information see HP printer software Windows 2 Double click Fax Actions and then double click Digital Fax Setup Wizard 3 Follow the onscreen instructions To set up Fax to Mac Mac OS X 1 Open the HP Utility For more information see HP Utility Mac OS X 2 Click the Application icon on the toolbar 3 Double click HP Setup Assistant and then
113. and then select Speed Dial Setup 3 Select Group Speed Dial and then touch the entry you want to change 4 Ifyou want to add or remove speed dial entries from the group touch the speed dial entries you want to include or those you want to remove and then touch OK If you want to change the name of the group speed dial type the new name and then touch Done pi Set up speed dial entries 71 Chapter 6 Delete speed dial entries To delete speed dial entries or group speed dial entries complete the following steps 1 On the printers control panel touchright arrow i and then touch Setup 2 Touch Fax Setup and then select Speed Dial Setup 3 Touch Delete Speed Dial touch the entry you want to delete and then touch Yes to confirm E NOTE Deleting a group speed dial entry does not delete the individual speed dial entries Print a list of speed dial entries To print a list of all of the speed dial entries that have been set up complete the following steps 1 Load paper in the tray For more information see Load media 2 On the printers control panel touch right arrow and then touch Setup 3 Touch Fax Setup and then select Speed Dial Setup 4 Touch Print Speed Dial List Change fax settings After completing the steps in the getting started guide that came with the printer use the following steps to change the initial settings or to configure other options for faxing e Configure the fax header e Set
114. and then touch the icon to select the desired mode To change settings for a mode 1 After selecting a mode touch the arrow buttons to scroll through the available settings and then touch the setting you want to change 2 Follow the prompts on the display to change the settings and then touch Done E NOTE Use the button to return to the previous menu Change printer settings To change the printer settings or print reports use the options available in the Setup menu 1 Touch right arrow and then touch Setup 2 Touch the arrow buttons to scroll through the menus 3 Touch the menu items to select menus or options E NOTE Use the button to return to the previous menu Finding the printer model number In addition to the model name that appears on the front of the printer this printer has a specific model number You can use this number when obtaining support and to help determine which supplies or accessories are available for your printer 18 Get started The model number is printed on a label located inside the printer near the ink cartridges area Select print media The printer is designed to work well with most types of office media It is best to test a variety of print media types before buying large quantities Use HP media for optimum print quality Visit the HP Web site at www hp com for more information about HP media A A TECHNOLOGY HP recommends plain papers with the ColorLok logo
115. apter 9 Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again lf you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack The Dial Tone Detection test failed Solution Other equipment which uses the same phone line as the printer might be causing the test to fail To find out if other equipment is causing a problem disconnect everything from the phone line and then run the test again If the Dial Tone Detection Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Make sure you have correctly connected the printer to the telephone wall jack Using the phone cord supplied in the box with the printer connect one end to your
116. are installed such as the duplexer and the number of pages printed from the trays and accessories Ink Cartridge Status Shows the estimated ink levels represented in graphical form as gauges and the part numbers and expiration dates of the ink cartridges NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so Printhead Status Shows the status of the printhead health and the part numbers first installation dates and end of warranty dates of the printheads as well as the accumulated ink usage The status options for the printhead are good fair and replace If the status is fair then the print quality must be monitored but the printhead does not need to replaced If the status is replace then the printhead must be replaced To print the Self Test Diagnostic Page From the Home screen touch right arrow J and then select Setup Touch Reports and then select Printer Status Report Understand the network configuration page lf the printer is connected to a network you can print a network configuration page to view the network settings for the printer You can use the network configuration page 148 Solve a problem to help troubleshoot network connectivity problems If you need to call HP it is
117. ared location The surface must be sturdy and level 2 Turn off the printer and disconnect the power cord 3 Set the printer on top of the tray A CAUTION Be careful to keep your fingers and hands clear of the bottom of the printer 4 Connect the power cord and turn on the printer 5 Enable Tray 2 in the printer driver For more information see Turn on accessories in the printer driver Install the accessories 29 Chapter 1 Turn on accessories in the printer driver e To turn on accessories on Windows computers e To turn on accessories on Macintosh computers To turn on accessories on Windows computers 1 Click Start point to Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers 2 Right click the printer icon and then click Properties 3 Select the Device Settings tab Click the accessory that you want to turn on click Installed from the drop down menu and then click OK To turn on accessories on Macintosh computers The Mac OS automatically turns on all accessories in the printer driver when you install the printer software If you add a new accessory later follow these steps 1 Open the System Preferences and then select Print amp Fax 2 Click Options amp Supplies 3 Click the Driver tab 4 Select the options you want to install and then click OK Maintain the printer This section provides instructions for keeping the printe
118. aring the fax log and the internal memory deletes any unsaved faxes stored in the printer s memory Incorrect date and time on faxes If you are in a country region that is observing Daylight Savings Time the time stamp for faxes might not always reflect the accurate time for your local time zone In addition the default filename of faxes archived which includes a time stamp might also be affected To see the correct times when faxes are received print the fax log from the printer control panel Solve HP Digital Solutions problems 133 Chapter 9 To enable the correct time to be reported on faxes during Daylight Savings Time use the EWS to manually change the time zone used by the printer to one that reflects the correct time 0 A Open a supported Web browser such as Microsoft Internet Explorer Opera Mozilla Firefox or Safari on your computer Type the IP address that has been assigned to printer For example if you are using an IPv4 network environment and the IP address is 123 123 123 123 type the following address into the Web browser http 123 123 123 123 If you are using an IPv6 only network environment and the IP address is FE80 BA DOFF FE39 73E7 type the following address into the Web browser http FE80 BA DOFF FE39 73E7 The EWS page appears in the Web browser window For more information about using the EWS see Embedded Web server Click the Settings tab and then under Preferences click Time Zon
119. arning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so Displays the status of the Auto Answer function Touch Auto Answer to turn it on or off For more information see Set the answer mode Auto answer Officejet Pro 8500A A910a f only Use the printer control panel 17 Chapter 1 Change printer settings Use the control panel to change the printer s mode and settings print reports or get help for the printer X TIP Ifthe printer is connected to a computer you can also change the printer settings using HP software tools available on your computer such as the HP printer software the HP Utility Mac OS X or the EWS For more information about these tools see Printer management tools This section contains the following topics e Select the mode e Change printer settings Select the mode The main menu of the control panel display shows the available modes for the printer amp NOTE To select a mode touch the left arrow i or the right arrow j to see the available modes and then touch the icon to select the desired mode Follow the prompts on the control panel display to complete the job The control panel display returns to the main menu when the job is finished To select a different mode Touch the to return to the main menu Touch left arrow or right arrow i to scroll through the available modes
120. b ini v komunalnem podjetju ali trgovini kjer ste izdelek kupili Kassering av f rbrukningsmaterial f r hem och privatanv ndare i EU Produkter eller produktf rpackningar med den h r symbolen f r inte kasseras med vanligt hush llsavfall st llet har du ansvar f r att produkten l mnas till en beh rig tervinningsstation f r hantering av el och elektronikprodukter Genom att l mna kasserade produkter till tervinning hj lper du till att bevara v ra gemensamma naturresurser Dessutom skyddas b de m nniskor och milj n n r produkter tervinns p r tt s tt Kommunala myndigheter sophanteringsf retag eller butiken d r varan k ptes kan ge mer information om var du l mnar kasserade produkter f r tervinning Technical information Power consumption Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark appears on ENERGY STAR qualified imaging products Caan ae ENERGY STAR ENERGY STAR is a U S registered service mark of the U S EPA As an ENERGY STAR partner HP has determined that this product meets ENERGY STAR guidelines for energy efficiency Additional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar Chemical Substances HP is committed to providing our customers with information about the chemical
121. bas priv taj s m jsaimniec b s Sis simbols uz ier ces vai t s iepakojuma nor da ka o ier ci nedr kst izmest kop ar p r jiem m jsaimniec bas atkritumiem J s esat atbild gs par atbr vo anos no neder g s ier ces to nododot nor d taj sav k anas viet lai tiktu veikta neder g elektrisk un elektronisk apr kojuma otrreiz j p rstr de Speci la neder g s ier ces sav k ana un otrreiz j p rstr de pal dz taup t dabas resursus un nodro ina t du otrreiz jo p rstr di kas sarg cilv ku vesel bu un apk rt jo vidi ai ieg tu papildu inform ciju par to kur otrreiz jai p rstr dei var nog d t nederigo ier ci l dzu sazinieties ar viet jo pa vald bu m jsaimniec bas atkritumu sav k anas dienestu vai veikalu kur iegadajaties o ier ci Europos Sqjungos vartotoj ir priva i nam ki atliekamos jrangos i metimas Sis simbolis ant produkto arba jo pakuot s nurodo kad produktas negali biti i mestas kartu su kitomis nam kio atliekomis J s privalote i mesti savo atliekam jrangq atiduodami j j atliekamos elektronikos ir elektros jrangos perdirbimo punktus Jei a ekora ranga bus atskirai surenkama ir perdirbama bus i saugomi nat ral s i tekliai ir u tikrinama kad jranga yra perdirbta mogaus sveikat ir gamtq tausojan iu b du D l informacijos apie tai kur galite i mesti atliekam perdirbti skirt rang kreipkit s atitinkam vietos tarnyb namy kio
122. bolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici Gli utenti devono provvedere allo smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche La raccolta e il riciclaggio separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate nel rispetto dell ambiente e della tutela della salute Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare contattare il proprio comune di residenza il servizio di smaltimento dei rifiuti locale o il negozio presso il quale stato acquistato il prodotto Eliminaci n de residuos de aparatos el ctricos y electr nicos por parte de usuarios dom sticos en la Uni n Europea Este s mbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos dom sticos Por el contrario si debe eliminar este tipo de residuo es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electr nicos y el ctricos El reciclaje y la recogida por separado de estos residuos en el momento de la eliminaci n ayudar a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente Si desea informaci n adiciona
123. c 22 Get started document feeder until you hear a tone or see a message on the display indicating that the loaded pages were detected X TIP For more help on loading originals in the automatic document feeder refer to the diagram engraved in the document feeder tray 2 Slide the width guides inward until they stop at the left and right edges of the media E NOTE Remove all originals from the document feeder tray before lifting the lid on the printer Load media This section provides instructions for loading media into the printer This section contains the following topics e Load standard size media e Load envelopes e Load cards and photo paper e Load transparencies e Load custom size media Load standard size media To load media Use these instructions to load standard media 1 Lift the output tray 2 Slide the paper width guide out as far as possible NOTE If you are loading larger sized media pull the input tray to extend it Load media 23 Chapter 1 3 Insert the media print side down along the right of the main tray Make sure the stack of media aligns with the right and back edges of the tray and does not exceed the line marking in the tray NOTE Do not load paper while the printer is printing 4 Slide the media guides in the tray to adjust them for the media size that you have loaded 5 Lower the output tray 6 Pull out the tray extender a Lo
124. cessibility Get started For accessibility information for Mac OS X visit the Apple Web site at www apple com accessibility Eco Tips HP is committed to helping customers reduce their environmental footprint HP has provided these Eco Tips to help you focus on ways to assess and reduce the impact of your printing choices In addition to specific features in this printer please visit the HP Eco Solutions Web site for more information on HP s environmental initiatives www hp com hpinfo globalcitizenship environment e Duplex printing Use Paper saving Printing to print two sided documents with multiple pages on same sheet to reduce paper usage For more information see Print on both sides duplexing e Energy Savings Information To determine the ENERGY STAR qualification status for this printer see Power consumption e Recycled Materials For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle Understand the printer parts This section contains the following topics e Front view e Printing supplies area e Back view Front view Understand the printer parts 11 Chapter 1 1 2 3 4 5 6 T7 8 9 10 11 12 13 Automatic document feeder ADF Scanner glass Control panel differs based on the printer model that you have Control panel display differs based on the printer model that you have Output tray Output tray extension
125. chedule a fax to send later e Send a fax to multiple recipients e Send a fax in Error Correction Mode Send a standard fax You can easily send a single or multiple page black and white or color fax by using the printer control panel NOTE If you need printed confirmation that your faxes were successfully sent enable fax confirmation before sending any faxes Fax 57 Chapter 6 7 TIP You can also send a fax manually from a phone or by using monitor dialing These features allow you to control the pace of your dialing They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing To send a standard fax from the printer control panel 1 2 3 Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Touch Fax Enter the fax number by using the keypad X TIP To add a pause in the fax number you are entering touch repeatedly until a dash appears on the display 4 Touch Start Black or Start Color If the printer detects an original loaded in the automatic document feeder it sends the document to the number you entered X TIP If the recipient reports issues with the quality of the fax you sent you can try changing the resolution or contrast of your fax Send a standard fax from
126. cing ink cartridges and are not intended for first time installation If you need to replace an ink cartridge wait until you have the new ink cartridge available to install before removing the old cartridge A CAUTION Wait until you have a new ink cartridge available before removing the old ink cartridge Do not leave the ink cartridge outside of the printer for an extended period of time Keep all ink cartridges in the original sealed packages until they are needed Store ink cartridges in the same orientation packages hang on store shelves or if out of box with label facing down Be sure to turn off the printer properly For more information see Turn the printer off Store ink cartridges at room temperature 15 35 C or 59 95 F You do not need to replace the cartridges until you are prompted by the printer A significant decrease in print quality might be caused by a clogged printhead Possible solutions include cleaning the printheads Cleaning the printheads uses some ink Do not clean the printheads unnecessarily This wastes ink and shortens the life of the cartridges Handle ink cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems If you are transporting the printer do the following to prevent ink leaking from the printer or other damage from occurring to the printer Make sure you turn off the printer by pressing Power button The printhead
127. confirmation setting is Off This means that a confirmation report is not printed for each fax sent or received A confirmation message indicating whether a fax was successfully sent appears briefly on the control panel display after each transaction Use reports 77 Chapter 6 NOTE You can include an image of the first page of the fax on the Fax Sent Confirmation report if you select On Fax Send or On Send and Receive and if you scan the fax to send from memory or use the Scan and Fax option To enable fax confirmation 1 2 3 4 Touch right arrow and then select Setup Touch Fax Setup and then select Fax Reports Touch Fax Confirmation Touch to select one of the following options Off Does not print a fax confirmation report when you send and receive faxes successfully This is the default setting On Fax Send Prints a fax confirmation report for every fax you send On Fax Receive Prints a fax confirmation report for every fax you receive On Send and Prints a fax confirmation report for every fax you send and receive Receive To include an image of the fax on the report 1 2 3 4 Touch Setup Touch Fax Reports and then select Fax Confirmation Touch On Fax Send or On Send and Receive Touch Fax Confirmation with image Print fax error reports 78 Fax You can configure the printer so that it automatically prints a report when there is an error during transmission or reception
128. ct Network Select Advanced Setup and then select IP Settings 3 A message appears warning that changing the IP address removes the printer from the network Touch OK to continue Automatic is selected by default To change the settings manually touch Manual 5 Touch the IP setting e IP Address e Subnet Mask e Default Gateway 6 Enter your changes and then touch Done Configure the printer s firewall settings Firewall features provide network layer security on both IPv4 and IPv6 networks The firewall provides simple control of IP addresses that are allowed access A NOTE In addition to firewall protection at the network layer the printer also supports an SNMPv3 agent at the application layer for management application security and open secure sockets layer SSL standards at the transport layer for secure client server applications such as client server authentication or HTTPS Web browsing For firewall operation on the printer you must configure a firewall policy to apply to specified IP traffic Firewall policy pages are accessed through the EWS and displayed by your Web browser After a policy is configured it is not activated until you click Apply in the EWS Network setup Creating and using firewall rules Firewall rules allow you to control IP traffic Use firewall rules to allow or drop IP traffic based on IP addresses and services Enter up to ten rules each rule specifying the host addresses services an
129. ctory set default for this option is ON e No answer redial If this option is turned on the printer redials automatically if the receiving fax machine does not answer The factory set default for this option is OFF To set the redial options 1 Touch right arrow gt and then select Setup 2 Touch Fax Setup and then select Advanced Fax Setup 3 TouchBusy Redial or No Answer Redial and then select the appropriate options Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes If you use one of the following setting the fax speed to a slower speed might be required e An Internet phone service e APBX system e Fax over Internet Protocol FolP e An integrated services digital network ISDN service If you experience problems sending and receiving faxes try using a lower Fax Speed The following table provides the available fax speed settings Fax speed setting Fax speed Fast v 34 33600 baud Medium v 17 14400 baud Slow v 29 9600 baud To set the fax speed 1 Touchright arrow fe and then select Setup 2 Touch Fax Setup and then touch Advanced Fax Setup 3 Touch Fax Speed 4 Touch to select an option Change fax settings 75 Chapter 6 Set the fax sound volume Use this procedure to increase or decrease the volume of the fax sounds To set the fax sound volume 1 Touch right arrow and then select Setup 2 T
130. cument face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the scanner glass e Too light or dark o gt Try adjusting the settings Be sure to use the correct resolution and color settings o gt The original image might be very light or dark or might be printed on colored paper e Unwanted lines Ink glue correction fluid or an unwanted substance might be on the scanner glass Try cleaning the scanner glass See Maintain the printer for more information Solve scan problems 115 Chapter 9 e Black dots or streaks o gt Ink glue correction fluid or an unwanted substance might be on the scanner glass the scanner glass might be dirty or scratched or the lid backing might be dirty Try cleaning the scanner glass and lid backing See Maintain the printer for more information If cleaning does not correct the problem the scanner glass or lid backing might need to be replaced o gt The defects might be on the original and are not a result of the scanning process e Unclear text Try adjusting the settings Make sure that the resolution and color settings are correct e Size is reduced The HP software settings might be set to reduce the scanned image See the HP printer software Help for more information about changing the settings Solve fax problems This section contains fax setup troubleshooting information for the printer If the printer is not set up correctly for faxing
131. d documents Change to the Normal or Best setting Check the original o gt The accuracy of the copy depends on the quality and size of the original Use the Copy menu to adjust the brightness of the copy If the original is too light the copy might not be able to compensate even if you adjust the contrast o gt Colored backgrounds might cause images in the foreground to blend into the background or the background might appear in a different shade o If you are copying a borderless original load the original on the scanner glass not the ADF For more information see Load an original on the scanner glass o If you are copying a photo be sure to load it on the scanner glass as indicated by the icon on the scan bed Size is reduced The reduce enlarge or other copy feature might have been set from the printer control panel to reduce the scanned image Check the settings for the copy job to make sure that they are for normal size The HP software settings might be set to reduce the scanned image Change the settings if needed See the onscreen Help for the HP software for more information 110 Solve a problem Copy quality is poor Take steps to improve the copy quality o Use quality originals o gt Load the media correctly If the media is loaded incorrectly it might skew causing unclear images See Media specifications for more information o gt Use or make a carrier sheet to protect your originals Check the printer o
132. d phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Do one ofthe following e Ifyou have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the printer and then connect a phone to this port e Ifyou have a serial type phone system you might plug your phone directly on top of the printer cable which has a wall plug attached to it Set up faxing parallel phone systems 197 Appendix C 3 Now you need to decide how you want the printer to answer calls automatically or manually e Ifyou set up the printer to answer calls automatically it answers all incoming calls and receives faxes The printer cannot distinguish between fax and voice calls in this case if you suspect the call is a voice call you need to answer it before the printer answers the call To set up the printer to answer calls automatically turn on the Auto Answer setting e If you set up the printer to answer faxes manually you must be available to respond in person to incoming fax calls or the printer cannot receive faxes To set up the printer to answer calls manually turn off the Auto Answer setting 4 Runa fax test If you pick up the phone before the printer answers t
133. d the action to take for those addresses and services This section contains the following topics e Create a firewall rule e Change the priority of firewall rules e Change firewall options e Reset firewall settings e Limitations to rules templates and services Create a firewall rule To create a firewall rule complete the following steps 1 Open the embedded Web server For more information see Embedded Web server 2 Click the Settings tab click Firewall Rules 3 Click New and then follow the onscreen instructions Change the priority of firewall rules To change the priority in which a firewall rule is used complete the following steps 1 Open the embedded Web server For more information see Embedded Web server 2 Click the Settings tab click Firewall Rules Priority 3 Select the priority in which you want the rule to be used from the Rule Precedence list with 1 having the highest priority and 10 having the lowest priority 4 Click Apply Change firewall options To change firewall options for the printer complete the following steps 1 Open the embedded Web server For more information see Embedded Web server 2 Click the Settings tab click Firewall Options 3 Change any settings and then click Apply Ey NOTE After clicking Apply the connection to the EWS might be temporarily disrupted for a short period of time If the IP address was unchanged the EWS connection will be enabled again However
134. dem If you are using the same phone line for sending faxes and for a computer dial up modem follow these directions for setting up the printer Back view of the printer Set up faxing parallel phone systems 199 Appendix C 200 Telephone wall jack Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region Computer with modem To set up the printer with a computer dial up modem 1 2 5 6 t Remove the white plug from the port labeled 2 EXT on the back of the printer Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If your modem software is set to receive faxes to your
135. dem parallel phone systems 211 voltage specifications 165 volume fax sounds 76 W wall jack test fax 117 warranty 155 Web sites accessibility information 3 10 customer support 88 environmental programs 177 order supplies and accessories 188 supply yield data sheet 158 Webscan 44 white bands or stripes troubleshoot copies 111 112 scans 115 Windows borderless 40 print brochures 34 Print photos 36 print settings 34 system requirements 158 turn accessories on and off in driver 30 uninstall HP software 223 wireless communication advanced wireless troubleshooting 137 basic wireless troubleshooting 136 radio turn off 215 reducing interference 222 regulatory information 172 security 221 set up 219 settings 220 wizard 219 wireless connection icons 16 wireless test report print 221 X xD Picture memory card insert 27 239 240 2010 Hewlett Packard Development Company L P www hp com support
136. e 56 Copy 6 Fax You can use the printer to send and receive faxes including color faxes You can schedule faxes to be sent at a later time and set up speed dials to send faxes quickly and easily to frequently used numbers From the printer control panel you can also set a number of fax options such as resolution and the contrast between lightness and darkness on the faxes you send NOTE Before you begin faxing make sure you have set up the printer correctly for faxing You might have already done this as part of the initial setup by using either the control panel or the HP software provided with the printer You can verify the fax is set up correctly by running the fax setup test from the control panel For more information on the fax test see Test fax setup This section contains the following topics e Send a fax e Receive a fax e Setup speed dial entries e Change fax settings e Fax and digital phone services e Fax over Internet Protocol e Use reports Send a fax You can send a fax in a variety of ways Using the printer control panel you can send a black and white or color fax You can also send a fax manually from an attached phone This allows you to speak with the recipient before sending the fax This section contains the following topics e Send a standard fax e Send a standard fax from the computer e Send a fax manually from a phone e Send a fax using monitor dialing e Send a fax from memory e S
137. e Select the time zone that corresponds to the correct time typically a time zone that is one hour ahead of yours NOTE When your country region returns to Standard Time change the time zone to reflect your time zone Solve memory device problems If the following topics do not help see HP support for information about HP support A NOTE Ifyou are starting a memory device operation from a computer see the software Help for troubleshooting information The printer cannot read the memory device The printer cannot read photos on the memory device The printer cannot read the memory device Check the memory device o Make sure that the memory device is one of the supported types For more information see Memory device specifications gt Some memory devices have a switch that controls how they can be used Make sure that the switch is set so that the memory device can be read 134 Solve a problem o Inspect the ends of the memory device for dirt or material that closes a hole or spoils a metal contact Clean the contacts with a lint free cloth and small amounts of isopropyl alcohol o Make sure that the memory device is working correctly by testing it with other devices Check the memory device slot o gt Make sure that the memory device is fully inserted into the correct slot For more information see Insert a memory device o gt Remove the memory card when the light is not blinking and shine a flashlight into the e
138. e you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The licence and distribution terms for any publically available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution licence including the GNU Public Licence Copyright c 1998 2001 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without 182 Technical information modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributi
139. e Media specifications e Print specifications e Copy specifications e Fax specifications e Scan specifications e HP Web site specifications e Environmental specifications e Electrical specifications e Acoustic emission specifications e Memory device specifications Physical specifications A NOTE To find your model number see Finding the printer model number Size width x height x depth HP OfficeJet Pro 8500A A910a f 502 x 283 x 472 mm 19 8 x 11 1 x 18 6 inches HP OfficeJet Pro 8500A A910g z 502 x 306 x 472 mm 19 8 x 12 1 x 18 6 inches With Tray 2 Adds 67 mm 2 6 inches to the height of the printer Printer weight does not include printing supplies HP OfficeJet Pro 8500A A910a f 11 5 kg 25 4 Ib HP OfficeJet Pro 8500A A910g z 12 3 kg 27 1 Ib With Tray 2 Adds 2 7 kg 6 0 Ib Product features and capacities Feature Capacity Connectivity USB 2 0 compliant high speed USB host connector is only supported up to full speed Wireless 802 11b g n Wired network Print method Drop on demand thermal inkjet printing Ink cartridges Four ink cartridges one each for black cyan magenta and yellow NOTE Not all ink cartridges are supported in all countries regions Printer specifications 157 Appendix A continued Feature Capacity Printheads Two printheads one black and yellow and one magenta and cyan Supply yields Visit www hp com go learnaboutsupplies for more information on es
140. e a fax Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine For more information see Set the number of rings before answering Disconnect the answering machine and then try receiving a fax If faxing is successful without the answering machine the answering machine might be causing the problem Reconnect the answering machine and record your outgoing message again Record a message that is approximately 10 seconds in duration Speak slowly and at a low volume when recording your message Leave at least 5 seconds of silence at the end of the voice message There should be no background noise when recording this silent time Try to receive a fax again E NOTE Some digital answering machines might not retain the recorded silence at the end of your outgoing message Play back your outgoing message to check If the printer shares the same phone line with other types of phone equipment such as an answering machine a computer dial up modem or a multi port switch box the fax signal level might be reduced The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone A reduced fax signal can cause problems during fax reception To find out if other equipment is causing a problem disconnect everything except the printer from the phone line and then try to receive a fax If you can receive faxes successfully without the other equipment o
141. e a problem connected to the port labeled 1 LINE on the back of the printer and the other end to your telephone wall jack as shown in the illustration Telephone wall jack NO Use the phone cord supplied in the box with the printer to connect to the 1 LINE port If the phone cord that came with the printer is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You also need another phone cord which can be a standard phone cord that you might already have in your home or Office Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone If you do not hear a dial tone call your local telephone company for service Other equipment which uses the same phone line as the printer might be in use For example you cannot use the printer for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send an email or access the Internet Check to see if another process has caused an error Check the display or your computer for an error message providing information about the problem and how to solve it If there is an error the printer cannot send or receive a fax until the error condition is resolved The phone line connection might be noisy Phone lines with poor sound quality noise can cause faxing problems
142. e installation program cannot discover the printer print the network configuration page and enter the IP address manually in the installation program For more information see Understand the network configuration page Though it is not recommended that you assign the printer with a static IP address you might resolve some installation problems such as a conflict with a personal firewall by doing so Solve wired Ethernet network problems 135 Chapter 9 Network port created does not match printer IP address Windows If you are using a computer running Windows make sure that the network ports created in the printer driver match the printer IP address 1 Print the printer s network configuration page 2 Click Start point to Settings and then click Printers or Printers and Faxes or Click Start click Control Panel and then double click Printers 3 Right click the printer icon click Properties and then click the Ports tab Select the TCP IP port for the printer and then click Configure Port 5 Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page If the IP addresses are different change the IP address in the dialog box to match the address on the network configuration page 6 Click OK twice to save the settings and close the dialog boxes gt Solve wireless problems If the printer is unable to communicate with the network after compl
143. e it from your computer A NOTE Fora list of system requirements for the embedded Web server see Embedded Web server specifications To view or change some settings you might need a password You can open and use the embedded Web server without being connected to the Internet However some features are not available Printer management tools 225 Appendix E This section contains the following topics e About cookies e To open the embedded Web server About cookies The embedded Web server EWS places very small text files cookies on your hard drive when you are browsing These files let the EWS recognize your computer the next time you visit For example if you have configured the EWS language a cookie helps remember which language you have selected so that the next time you access the EWS the pages are displayed in that language Though some cookies are cleared at the end of each session such as the cookie that stores the selected language others such as the cookie that stores customer specific preferences are stored on the computer until you clear them manually You can configure your browser to accept all cookies or you can configure it to alert you every time a cookie is offered which allows you to decide which cookies to accept or refuse You can also use your browser to remove unwanted cookies A NOTE Depending on your printer if you disable cookies you also disable one or more of the following features e S
144. e print quality problems 95 Chapter 9 Cancel the print job and wait for the printer to return to the ready state If the printer does not return to the ready state cancel all jobs in the printer driver power cycle the printer and then print the document Check the cable connections If the printer and computer are connected with a USB cable the problem may be due to a poor cable connection Make sure the cable connections at both ends are secure If the problem persists turn the printer off disconnect the cable from the printer turn on the printer without connecting the cable and delete any remaining jobs from the print spooler When the Power light is on and not flashing reconnect the cable Check the document file The document file may be damaged If you can print other documents from the same application try printing a backup copy of your document if available Ink is smearing Check the print settings e When you print documents that use a lot of ink allow more time to dry before handling the printouts This is especially true for transparencies In the printer driver select the Best print quality and also increase the ink drying time and reduce the ink saturation using the ink volume under the advanced features Windows or ink features Mac OS X However note that decreasing ink saturation might give printouts a washed out quality e Color documents that have rich blended colors can wrinkle or smear when printed
145. e printer e Trying to add paper to the document feeder tray while the printer is feeding pages To clear a jam Use these steps to clear a paper jam 1 Remove all media from the output tray A CAUTION Trying to clear a paper jam from the front of the printer can damage the print mechanism Always access and clear paper jams through the duplexer 2 Check the duplexer a Push the button on either side of the duplexer and then remove the panel or unit b Locate any jammed media inside the printer grasp it with both hands and then pull it towards you Clear jams 151 Chapter 9 c Ifthe jam is not there push the latch on the top of the duplexer and lower its cover If the jam is inside carefully remove it Close the cover d Reinsert the duplexer into the printer 3 Open the top cover and remove any debris 4 lf you have not found the jam and have Tray 2 installed pull out the tray and remove the jammed media if possible If not do the following a Ensure the printer is turned off and disconnect the power cord b Lift the printer off Tray 2 c Remove the jammed media from the bottom of the printer or from Tray 2 d Reposition the printer on top of Tray 2 5 Open the print carriage access door If there is paper remaining inside the printer ensure the carriage has moved to the right of the printer free any paper scraps or wrinkled media and pull the media towards you through the top of the prin
146. e printer that has Fax in the name 4 Select Fax Recipients from the pop up menu below the Orientation setting NOTE If you cannot find the pop up menu try clicking the blue disclosure triangle next to the Printer selection 5 Enter the fax number and other information in the boxes provided and then click Add to Recipients 6 Select the Fax Mode and any other fax options you want and then click Send Fax Now to begins dialing the fax number and faxing the document Send a fax manually from a phone Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax This is useful if you want to inform the recipient that you are going to send them a fax before sending it When you send a fax manually you can hear the dial tones telephone prompts or other sounds through the handset on your telephone This makes it easy for you to use a calling card to send your fax Depending on how the recipient has their fax machine set up the recipient might answer the phone or the fax machine might take the call If a person answers the phone you can speak with the recipient before sending the fax If a fax machine answers the call you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine To send a fax manually from an extension phone 1 Load your original print side down in the right front corner of the glass or in the ADF For more informat
147. e sscciesdesaccadectsdsodeecieweadesiardsastaanv Aca tavesseema dius 37 PID Ol DM OlLOS cereias o aa tea ah a nl goeunce Uses ea 38 Print on Special ANd CUStOM SIZE paper c cccceeccseecceeceeeceeeececeuceceeseueeceeecaeecueseueeseeeseneaas 39 Print on special or custom size paper Mac OS X cccceeccceecceeeceeeeeeeeceeeeseeesseeeeeesaeees 39 Print borderless documents danced tiesto del ed ER 39 Print borderless documents Windows cccccseeceeeeeeeeeeeeeeeeeeeeeeesaeeeeeeeeeeaeeeeseeeeseeeeas 40 Print borderless documents Mac OS X cccseccccesecceeecceeeecuceceucecsuecessueessusessueessaeesaaees 40 Scan SAA AV OP IVA sees reac aaa ariel ace S 43 SCAN IO a COMPUTE eurer een ohne state satem aa a 43 Scan to aA Memory Caldes aes eer Savalas eas ied eda amare eae 44 Scan using VV COS Cal aree a Detde hte hanes ate etaliadaant st Mera E gered ashe Nuance OTA 44 Scanning documents as editable text ai iisi saris svindtasiiwiedieina nat wnalia ance aon aan 45 HP Digital Solutions What are HP Digital Solutions inccicscescanteateedacevaiectananeuecss Goteindicaniveaesiaciesmctaactonidcnaeeter een 46 Ee OSCE DONAN FIN Gorosta a Aari 46 HP DOIRA caa Peete ere a NO TS a ere 46 FROGUINGTMCIALS cists tasthcscty ds tons ten tata d oh eeannae tenet ids eid soda deo cab eee St th ee ose eet adtasdauan 47 Set Ci Tne RP DIGIC SS OUUTIO INS ass es a Sa ae eee he re a ee 48 Set up HP Direct Digital Filing tas teien eas crit
148. e the wireless version of the printer is set as the default printer driver Windows only If you install the HP software again the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder If you have difficulties 140 Solve a problem printing or connecting to the printer make sure the correct version of the printer driver is set as the default 1 Click Start point to Settings and then click Printers or Printers and Faxes Of Click Start click Control Panel and then double click Printers 2 Determine if the version of the printer driver in the Printers or Printers and Faxes folder is connected wirelessly a Right click the printer icon and then click Properties Document Defaults or Printing Preferences b On the Ports tab look for a port in the list with a checkmark The version of the printer driver that is connected wirelessly has Standard TCP IP Port as the Port description next to the checkmark 3 Right click the printer icon for the version of the printer driver that is connected wirelessly and select Set as Default Printer NOTE If there is more than one icon in the folder for the printer right click the printer icon for the version of the printer driver that is connected wirelessly and select Set as Default Printer Step 6 Make sure the HP Network Devices Support service is running Windows only To restart the HP Network Device Support service
149. e with voice mail For information on receiving faxes manually see Receive a fax manually Solve fax problems 125 Chapter 9 126 e If you have a computer dial up modem on the same phone line with the printer check to make sure that the software that came with your modem is not set to receive faxes automatically Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes which prevents the printer from receiving fax calls e If you have an answering machine on the same phone line with the printer you might have one of the following problems 0 0 0 Your answering machine might not be set up correctly with the printer Your outgoing message might be too long or too loud to allow the printer to detect fax tones and the sending fax machine might disconnect Your answering machine might not have enough quiet time after your outgoing message to allow the printer to detect fax tones This problem is most common with digital answering machines The following actions might help solve these problems 0 Solve a problem When you have an answering machine on the same phone line you use for fax calls try connecting the answering machine directly to the printer as described in Case Shared voice fax line with answering machine Make sure the printer is set to receive faxes automatically For information on setting up the printer to receive faxes automatically see Receiv
150. each is busy or temporarily 60 Fax unavailable The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine After the printer scans the pages into memory you can immediately remove the originals from the document feeder tray or scanner glass NOTE You can only send a black and white fax from memory To send a fax from memory 1 Load your originals For additional information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Touch Fax and then touch Fax Options orFax Settings Touch Scan and Fax a 4 Enter the fax number by using the keypad touch sua Speed Dial to select a speed dial or touch is Call History to select a previously dialed or received number 5 Touch Start Fax The printer scans the originals into memory and sends the fax when the receiving fax machine is available Schedule a fax to send later You can schedule a black and white fax to be sent within the next 24 hours This enables you to send a black and white fax late in the evening when phone lines are not as busy or phone rates are lower for example The printer automatically sends your fax at the specified time You can only schedule one fax to be sent at a time You can continue to send faxes normally however while a fax is scheduled NOTE You can only send faxes in black and white To schedule a fax from the printer c
151. ecycling program ccccscccsscecesecccececeueesseseeeeensueeseeeeeneeensueessaeeens 177 Disposal of waste equipment by users in private households in the European Union 178 OWE COMSUIMPUIO MN caricom s N N O ed ee ae 179 Chemical Substances cccrcgcts va oteea ttre es tees chica ets ddes hated ocean ied Valence getavtomentd 179 ROHS notices China only 22325608 so a E sneer 179 Third party NCCMNSES si iussinss cuiiatotdnetsecin weap aaaea aE ites tendon eaaa eine saeneaeeenmeteeaas 180 B HP supplies and accessories Order printing supplies online ccccecccecceeeccececeecceeceueccseecueecaceceuscueesueecuecsueeeuessesseeegeeeges 188 UID NSS sai see oes eee se eedaiced oo seae te Sees oatioh Sg scenes Sosa Seens eee ee 188 Ink cartridges and printheadS cs sccrscertehcnass ads icaetcideitesteanttud et laenciendeoutasebisianasatottadugcaxts 188 PP MEd espera crn Ora ee ee ee re 189 C Additional fax setup Set up faxing parallel phone systems cccccecccceeccceeeeceeeeceeeeeeeeeeseeeesueesseeeeseseseeeeseeeeeaes 190 Select the correct fax setup for your home OF office 2 0 cece c ccc eeccceeeeceeeeaeeeeeeeeeeaeeesanees 191 Case A Separate fax line no voice calls received cccccseecceceeeeeseeeeeeaeeeesaeeeeeaeeeesaes 193 Case B Set up the printer with DSL a aaa A EE ATRL 194 Case C Set up the printer with a PBX phone system or an ISDN line 000008 195 Case D Fax wit
152. ed dial entry NOTE You can only use group speed dial entries to send faxes in black and white because of memory limitations The printer scans the fax into memory then dials the first number When a connection is made it sends the fax and dials the next number If a number is busy or not answering the printer follows the settings for Busy Redial and No Answer Redial If a connection cannot be made the next number is dialed and an error report is generated Send a fax in Error Correction Mode 62 Fax Error Correction Mode ECM prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion Phone charges are unaffected or might even be reduced on good phone lines On poor phone lines ECM increases sending time and phone charges but sends the data much more reliably The default setting is On Turn ECM off only if it increases phone charges substantially and if you can accept poorer quality in exchange for reduced charges Before turning the ECM setting off consider the following If you turn ECM off e The quality and transmission speed of faxes you send and receive are affected e The Fax Speed is automatically set to Medium e You no longer send or receive faxes in color To change the ECM setting from the control panel 1 From the Home screen touch right arrow j and then select Setup 2 Touch Fax Setup and then selec
153. eeeeeeeeeeeeeeeeeesseeeeeeesaeeeseeeseeeseeesaeeeees 132 Solve memory device ProbleMs cccceccssscccesecccsceceuceseeeeecsececeueessecensecesueessueessseeenseeenaees 134 The printer cannot read the memory device ccceccceeeceeeeceeeeeeeeseeeseeeseeeeseeeaeeesaneeneees 134 The printer cannot read photos on the memory device ccccceeccseeeeeeeeeeeeaeeeseeeeeeeaes 135 Solve wired Ethernet network problems cc ccccecseeeeeeeeeeeeeeeeeeeeeeaeeeeseeeeeseeeeesaeeeeseeeeeas 135 General network troubleshooting cccccccsececsscecsececeececeueceueeeceeeecseesseceenseessaseneeseneas 135 Network port created does not match printer IP address Windows cc cecceeeeeeees 136 DOIVE Wireless PDrODIGIIS pornon aiueo a alone ad n a E NE E o 136 Basic wireless troubleshooting ccccscccsssccecesececesceeseeseeceseeeeeececensuecetsuesessuseensagsensegs 136 Advanced wireless troubleshooting cccecceseeeceeeceeeeeeeeeeeeeseeeseeeeseeesaeeeseeeseeeeeeeaeeees 137 Step 1 Make sure your computer is connected to your network ccceeeeeeeeeees 137 Step 2 Make sure that the printer is connected to your network sccceeeeeees 138 Step 3 Check to see if the firewall software is blocking communication 139 Step 4 Make sure the printer is online and ready cccc cece eeeeceeeeeeeeaeeeseeeeeeeeaeees 140 Step 5 Make sure the wi
154. el Touch right arrow fe touch Tools and then select Calibrate Linefeed e Embedded Web server Click the Settings tab click Device Services in the left pane select Calibrate Linefeed from the drop down list in the Print Quality section and then click Run Diagnostic e HP Software Windows Open the HP software that was included with the printer Click the Device Services tab and then click Linefeed Calibration and follow the onscreen instructions e HP Utility Mac OS X Click the HP Utility icon in the Dock and then click Calibrate Linefeed To clean the printheads To determine whether the printheads need to be cleaned print a Print Quality Diagnostic page For more information see Understand the Self Test Diagnostic Page NOTE Cleaning uses ink so clean the printheads only when necessary The cleaning process takes a few minutes Some noise might be generated in the process Before cleaning the printheads make sure you load paper For more information see Load media e Control panel PressSetup select Tools and then select Clean Printhead e Embedded Web server Click the Device Settings tab click Device Services in the left pane select Clean Printheads from the drop down list in the Print Quality section and then click Run Diagnostic 102 Solve a problem e HP Software Windows Open the HP software that was included with the printer Click the Device Services tab and then click Clean Printheads and foll
155. el number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRC 1000 01 This regulatory number should not be confused with the marketing name HP Officejet Pro 8500A A910 e All in One series or product number Regulatory information 175 Appendix A 176 Declaration of conformity Suppli Suppli DECLARATION OF CONFORMITY according to ISO IEC 17050 1 and EN 17050 1 er s Name Hewlett Packard Company DoC SNPRC 1001 01 A er s Address 138 Depot Road 02 01 04 01 Singapore 109683 declares that the product HP Officejet Pro 8500A e All in One HP Officejet Pro 8500A Plus e All in One Product Name and Model HP Officejet Pro 8500A Premium e All in One Regulatory Model Number SNPRC 1001 01 Product Options Power Radio C9101A Automatic 2 Sided Printing Device CM759A 2 Tray adaptor 0957 2262 0957 2283 Module Number SDGOB 0892 conforms to the following Product Specifications and Regulations Safety IEC 60950 1 Ed 2 2005 EN 60950 1 Ed 2 2006 EMC EN 62311 2008 CISPR 22 2005 A1 2005 EN55022 2006 A1 2007 Class B EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2006 EN 61000 3 3 1995 A1 2001 A2 2005 FCC CFR 47 Part 15 Class B ICES 003 Issue 4 Class B Telecom EN 301 489 1 V1 8 1 2008 EN 301 489 17 V1 3 2 2008 EN 300 328 V1 7 1 2006 TBR 21 1998 FCC Rules and Regu
156. en if you did not install the printer software on your computer 44 Scan For more information see Embedded Web server To scan using Webscan 1 Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original on the scanner glass or Load an original in the automatic document feeder ADF Open the embedded Web server For more information see Embedded Web server Click the Scan tab click Webscan in the left pane change any settings and then click Start Scan Scanning documents as editable text When scanning documents you can use the HP software to scan documents into a format that you can search copy paste and edit This allows you to edit letters newspaper clippings and many other documents To ensure that the software can convert your documents successfully do the following Make sure the scanner glass or ADF window is clean When the printer scans the document smudges or dust on the scanner glass or ADF window can be scanned as well and can prevent the software from converting the document to editable text Make sure the document is loaded correctly When scanning documents as editable text from the ADF the original must be loaded into the ADF with the top forward and face up When scanning from the scanner glass the original must be loaded with the top facing the right edge of the scanner glass
157. endix C 6 Now you need to decide how you want the printer to answer calls automatically or manually e If you set up the printer to answer calls automatically it answers all incoming calls and receives faxes The printer cannot distinguish between fax and voice calls in this case if you suspect the call is a voice call you need to answer it before the printer answers the call To set up the printer to answer calls automatically turn on the Auto Answer setting e If you set up the printer to answer faxes manually you must be available to respond in person to incoming fax calls or the printer cannot receive faxes To set up the printer to answer calls manually turn off the Auto Answersetting 7 Runa fax test If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine you need to answer the fax call manually If you use your phone line for voice fax and your computer dial up modem follow these directions to set up your fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Shared voice fax with computer DSL ADSL modem Use these instructions if your computer has a DSL ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL filter 4 Phone cord supplied with the printer You might need to connect the supplied phone cord to the adapter provided for your country region 5 DSL
158. ephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Computer with modem 4 Telephone 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer 3 Connect a phone to the OUT port on the back of your computer dial up modem 4 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 If your modem software is set to receive faxes to your computer automatically turn off that setting A NOTE If you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes Set up faxing parallel phone systems 203 App
159. eseeees 20 Tips for selecting and using media ins crcenceieal a wae denier wae heel eat at 21 Load an original On the scanner glass ccceeccceececeeceeeeeeeeeeceeeeseeesaeeesaeeeseeesaaeeseeeesaeeesneesaaes 21 Load an original in the automatic document feeder ADF cccccecseeeeeeeeeeeeeeeeeesaeeeeesaaeees 22 Lodd MEd Tiersen oen a a fede oe canes tat ae ceeAndantueece ec eangiaes eeeeat 23 Load standard size Media uroni eect dra a censaso soles aces uaeisd Geet Nees es 23 Load envelope Senna cients dso hele ata A vies tas a sass iseces 24 Load cards and photo Paper x c c ic ei eee ee ee 25 Load transparencies ccccceccssccceeecsecceeceueeceeceueceueceeecsueeeuecsueeeeeseueseeesseesseesaeetsessueeneeesas 26 Load custom Size Media nakra a aa aa ea ETI ei aaa Sue aes eee 26 nsei a Memnmoiy doViCE saernrar i ae e A EEA 27 IS tall TNG ACCESSONSS uie E a AEN 28 Hstal the duple xer asana a e a AAEE iced 29 MSATA Ziene a e r E r a natant ies 29 Turn on accessories in the printer driver cccccccccccceeceeeeeceeceeeeeeecceeeeseeeseeeseeeeseeeseeesanes 30 To turn on accessories on Windows computers cccccceecc eee eeeeeeeeeeceeeeeeseeeeeeeneeaes 30 To turn on accessories on Macintosh computers cccecceseeeceeeeeeeeaeeeeeeseeeeaeeesees 30 Mantan he PIMEN 525 ee tte a e e A a a a a Use hule nee te 30 Glean the Scanner QUaS S asses estate o gt arate vente rei TEA 30 Clean the exterior vereis ea
160. eting the wireless setup and HP software installation perform one or more of these tasks in the following order e Basic wireless troubleshooting e Advanced wireless troubleshooting Basic wireless troubleshooting Perform the following steps in the order presented E NOTE If this is the first time you are setting up the wireless connection and you are using the HP software included with the printer make sure that the USB cable is connected to the printer and the computer Step 1 Make sure the wireless 802 11 light is turned on If the blue light near the printer s wireless button is not lit the wireless capabilities might not have been turned on To turn on wireless touch right arrow f touch Network touch Wireless touch Wireless Radio and then select Yes NOTE If your printer supports Ethernet networking make sure that an Ethernet cable has not been connected to the printer Connecting an Ethernet cable turns off the printer s wireless capabilities Step 2 Restart components of the wireless network Turn off the router and the printer and then turn them back on in this order router first and then the printer If you still are unable to connect turn off the router printer and your computer Sometimes turning off the power and then turning it back on recovers a network communication issue 136 Solve a problem Step 3 Run the Wireless Network Test For wireless networking issues run the Wireless Network
161. etting When Backup fax is On the printer stores all received faxes in memory This enables you to reprint up to eight of the most recently printed faxes if they are still saved in memory NOTE When printer memory is low it overwrites the oldest printed faxes as it receives new faxes If the memory becomes full of unprinted faxes the printer stops answering incoming fax calls NOTE lf you receive a fax that is too large such as a very detailed color photo it might not be stored in memory due to memory limitations Causes the printer to store faxes in memory only if an error condition exists that prevents the printer from printing the faxes for example if the printer runs out of paper The printer continues to store incoming faxes as long as there is memory available If the memory becomes full the printer stops answering incoming fax calls When the error condition is resolved the faxes stored in memory print automatically and then they are deleted from memory Faxes are never stored in memory For example you might want to turn off Backup fax for security purposes If an error condition occurs that prevents the printer from printing for example the printer runs out of paper the printer stops answering incoming fax calls NOTE If backup fax is enabled and you turn the printer off all faxes stored in memory are deleted including any unprinted faxes that you might have received while the printer was in an error condition
162. etup Printer or Preferences Change the paper orientation on the Layout tab and paper source media type paper size and quality settings on the Paper Quality tab To print in black and white click the Advanced tab and then change the Print in Grayscale option Click OK Click Print or OK to begin printing Print documents Mac OS X 1 2 3 4 Load paper in the tray For more information see Load media From the File menu in your software application click Print Make sure the printer you want to use is selected Change the print settings for the option provided in the pop up menus as appropriate for your project NOTE Click the blue disclosure triangle next to the Printer selection to access these options Click Print to begin printing Print brochures A NOTE You can print from anywhere by using HP s ePrint feature For more information see HP ePrint Follow the instructions for your operating system Print brochures Windows Print brochures Mac OS X Print brochures Windows NOTE To set print settings for all print jobs make the changes in the HP 34 Print software provided with the printer For more information on the HP software see Printer management tools a E Load paper in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the butt
163. exterior of the printer does not require cleaning Keep fluids away from the interior of the printer as well as from the printer control panel Clean the automatic document feeder If the automatic document feeder picks up multiple pages or if it does not pick up plain paper you can clean the rollers and separator pad Lift the automatic document feeder Maintain the printer 31 Chapter 1 cover to access the pick assembly inside the automatic document feeder clean the rollers or separator pad and then close the cover To clean the rollers or separator pad 1 Remove all originals from the document feeder tray 2 Lift the automatic document feeder cover 1 This provides easy access to the rollers 2 and separator pad 3 Automatic document feeder cover NO Rollers oO Separator pad 3 Lightly dampen a clean lint free cloth with distilled water then squeeze any excess liquid from the cloth 4 Use the damp cloth to wipe any residue off the rollers or separator pad NOTE If the residue does not come off using distilled water try using isopropyl rubbing alcohol 5 Close the cover of the automatic document feeder Turn the printer off Turn the printer off by pressing the Power button located on the printer Wait until the power light turns off before unplugging the power cord or turning off a power strip If you incorrectly turn the printer off the print carriage might not return to
164. fee et tet se Se Naat el eta deces 69 Modify Fax to PC or Fax to Mac settings ccc cceccceeceeeeeceeeeeeeeeeeeeeeeeeeeeeaeeesseeenaaes 69 SELUP SHSCU CIAl SIMMS Sica cs we ee id la Ne i Vs 70 Set up and change speed dial entries cccec cece cece cece eeceeeseeeeeeseeeeeeeseeeseeseeeseeeseeeeeesees 70 Set up and change group speed dial entries cccc ccc cecceecee cece eeeeeeseeeeeeseeeseeeseeeeeeeeeeeas 71 Delete speed dial entries ccccccccccseccseecececeueceueecceceeeeueeceeeceesseecaeecaeecueesaeesaeesseesaeess 72 Print a list Of speed dial entries cc cecccececseececeececeeeceeeeseeeseucessueeesaeessueesseeeseeeesones 72 Change TAK setings aisaen e eaaa aa Ee aaa aa e Revaeiasdalectacaaieuette 72 Conngure the fax heade cirer oionn E i a T a EE 72 Set the answer mode Auto answer ccccccseeeeeseeeeeeseeeeesaeeeeeseeeeeeseeeeeseeeeeseeeeeaeeeeesaees 73 Set the number of rings before answering cccecccseecceeeeeeeeeeeeeceeeeseeeeseeeeeeeeseeeeseeeeaeeees 73 Change the answer ring pattern for distinctive ring ce ecceceeeeeceeeeeeeeeeeeeaeeeeeaeeeeeeeeeesaees 73 DEE TMS dialyse a tye tua ured cidade a a a 14 SOLE MOCIAINOP EO INS cesar i ns cl a se ees eae a ee ee lS 15 SEINE TAX SPEE ais dic scene ett csta a anton dlaaptecscate dees aandawensera deste cotusateente 15 SEEING fax Sond VOUM 625255 ind tea cceitt tees nee Aida on eee dd Go nsdoel E 76 Fax and digital
165. fferent computers are configured for setup and receiving faxes and one of them may be switched off Solution If the computer receiving faxes is different from the one used for setup both computers should be switched on at all times Cause Fax to PC or Fax to Mac is not activated or the computer is not configured to receive faxes Solution Activate Fax to PC or Fax to Mac and make sure the computer is configured to receive faxes Solve problems using HP Web sites and services This section provides solutions to common problems using HP Web sites and services e Solve problems using HP Web services e Solve problems using HP Web sites Solve problems using HP Web services If you are having problems using the HP Apps or other Web services from the printer s control panel check the following e Make sure the printer is connected to the Internet NOTE To use the printer s Web features the printer must be connected to the Internet either using an Ethernet cable or wireless connection You cannot use these Web features if the printer is connected using a USB cable e Make sure the network hub switch or router is turned on and working correctly e If you are connecting the printer using an Ethernet cable make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer For more information see Solve
166. for printing and copying of everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers This section contains the following topics e Recommended papers for printing and copyin e Recommended papers for photo printin e Tips for selecting and using media Recommended papers for printing and copying If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available HP Brochure Paper HP Superior Inkjet Paper HP Bright White Inkjet Paper HP Printing Paper HP Office Paper HP Office Recycled Paper These papers are glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers It features ColorLok Technology for less smearing bo
167. from your computer Do not connect it to your computer until after you have reinstalled the HP software 2 Onthe computer desktop click Start select Programs or All Programs click HP click the printer name and then click Uninstall 3 Follow the onscreen instructions 4 Ifyou are asked whether you would like to remove shared files click No Other programs that use these files might not work correctly if the files are deleted 5 Restart your computer 6 To reinstall the HP software insert the HP software CD into your computer s CD drive and follow the onscreen instructions 7 Connect the printer when the HP software prompts you to connect it to the computer 8 Press the Power button to turn the printer on After connecting and turning on the printer you might have to wait several minutes for all of the Plug and Play events to complete 9 Follow the onscreen instructions To uninstall from a Windows computer method 2 Ey NOTE Use this method if Uninstall is not available in the Windows Start menu 1 Onthe computer desktop click Start select Settings click Control Panel and then click Add Remove Programs Or Click Start click Control Panel and then double click Programs and Features 2 Select the printer name and then click Change Remove or Uninstall Change Follow the onscreen instructions 3 Disconnect the printer from your computer 4 Restart your computer E NOTE Itis important that you disconnect the
168. g e Scan takes too long e Part of the document did not scan or text is missing e Text cannot be edited e Error messages appear e Scanned image quality is poor e Scan defects are apparent Scanner did nothing e Check the original Make sure that the original is loaded correctly For more information see Load an original on the scanner glass e Check the printer The printer might be coming out of PowerSave mode after a period of inactivity which delays processing a short while Wait until the printer reaches the READY state 112 Solve a problem Scan takes too long e Check the settings 0 If you set the resolution too high the scan job takes longer and results in larger files To obtain good results do not use a resolution that is higher than needed You can lower the resolution to scan more quickly If you acquire an image through TWAIN you can change the settings so that the original scans in black and white See the onscreen Help for the TWAIN program for information e Check the status of the printer If you sent a print or copy job before you tried to scan the scan starts if the scanner is not busy However the printing and scanning processes share memory which means that the scan might be slower Part of the document did not scan or text is missing e Check the original 0 Make sure that you loaded the original correctly For more information see Load an original on the scanner glass If you scanned t
169. ges until prompted to do so For information about replacing ink cartridges see Replace the ink cartridges For information about ordering ink cartridges see Order printing supplies online For information about recycling used ink supplies see HP inkjet supplies recycling program A NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing In addition some residual ink is left in the cartridge after it is used For more information seewww hp com go inkusage Printhead problem The printhead identified in the message is missing not detected or incorrectly installed in the printer 228 Errors Windows To solve this problem try the following solutions Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn the printer off and on e Solution 2 Install the printheads correctly e Solution 3 Clean the electrical contacts e Solution 4 Replace the printhead Solution 1 Turn the printer off and on Turn off the printer and then turn it on again If the problem persists try the next solution Solution 2 Install the printheads correctly Make sure all of the printheads are properly installed A CAUTION The printheads contain electrical contacts
170. gh quality results print on your printer Other options are available online from HP and our partners Achieve the professional quality you expect while minimizing printing costs e Keep all of your marketing materials organized and readily accessible in your Marketsplash account available from any computer and directly from the printer s control panel display on select models only To get started select Marketsplash by HP in the HP printer software that came with your printer Or for more information visit marketsplash com NOTE Fora list of system requirements for this Web site see HP Web site specifications NOTE Not all Marketsplash tools and services are available in all countries regions and languages Visit marketsplash com for the most current information 82 Web 8 Work with ink cartridges To ensure the best print quality from the printer you need to perform some simple maintenance procedures This section provides guidelines for handling the ink cartridges instructions for replacing the ink cartridges and aligning and cleaning the printhead This section contains the following topics Information on ink cartridges and the printheads Check the estimated ink levels Replace the ink cartridges Store printing supplies Information on ink cartridges and the printheads The following tips help maintain HP ink cartridges and ensure consistent print quality The instructions in this user guide are for repla
171. gned by your telephone company to fax calls For more information see Change the answer ring pattern for distinctive ring 196 Additional fax setup 4 Optional Change the Rings to Answer setting to the lowest setting two rings 5 Runa fax test The printer automatically answers incoming calls that have the ring pattern you selected Distinctive Ring setting after the number of rings you selected Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case E Shared voice fax line If you receive both voice calls and fax calls at the same phone number and you have no other office equipment or voice mail on this phone line set up the printer as described in this section Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Telephone optional To set up the printer with a shared voice fax line 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer E NOTE You might need to connect the supplie
172. h a distinctive ring service on the Same line ce eeceeeeeeeeeeeeeeeneeees 196 Case E Shared Voice fax line ccccccccceecccseececececeeeeseeeeceececeeeeseeceseasessueeeseeessneesseeeses 197 Case F Shared voice fax line with VOICE Mall cccccecseeceeeeeeeeeceeeeeeeeeeeeeeeeessaaeeesaeeeees 198 Case G Fax line shared with computer modem no voice calls received 06008 199 Set up the printer with a computer dial up modem ccccc ccc eeceeceeceeeeeeeeeeeseeneeees 199 Set up the printer with a computer DSL ADSL modem cccccccccccececeeeeeeeneeeeens 201 Case H Shared voice fax line with Computer modem ccceccceeceeecceeeseeeseeeeeeeeeeeees 202 Shared voice fax with computer dial up modem cccccccceececeeceececeeceeeseeeeaeeeaees 202 Shared voice fax with computer DSL ADSL modem ccccceceeeceeeteeeeeeeeteeenaeens 204 Case Shared voice fax line with answering machine ccceeeeeeeeeeeeeeeeeeeeeaeeeseeeeens 206 Case J Shared voice fax line with computer modem and answering machine 207 Shared voice fax line with computer dial up modem and answering machine 207 Shared voice fax line with computer DSL ADSL modem and answering machine 209 Case K Shared voice fax line with computer dial up modem and voice mail 211 Serial type TAX setup wu dsaheeukacd ee evedeteb bivleseentbucvedunludadacanahe
173. h cdo aAa Taa RE 102 To Clean the printheads 2s xsis2 cas cen vcsodscts ea A a baie IEEE E aA 102 To clean the printhead contacts manually cccccecceceeececeeeeeeeeeeeeeeeesaaeeeeeseeetaaaees 103 To Peplace the printheads rero waco scsi eis Sane Abi de ho eee 105 Solve paper feed problems a feilesh ite aal elec ie habe thed lect ancunal ohancreeseduitetewelaicetiaceinancdadesea tat 108 Contents SOVE CODY DODIES Ana oa es ala ce a es eee el all i 109 INOCODY CAMO OUD ricsina r iii den ba iontaccboaea ea ndunes Ment eranteed eee 109 CODICES ale DIAIVK ercer Cacia de ae E A GN leneuee 110 Documents are missing or faded sais tas sidend caecuna aa tlk ne vedeaslerecawentuntietinceuieaadaew ian 110 SIZES NS KEGUCC Geto cs geass awe eases ee Gee ei Aes ee 110 CODY GUAINY 1S DOOM eraa sae raden te a ass oxeddegaaetabnsdwataenaslastersartodsdanascmanivede aa 111 Copy detects are apparent assii neniki ede ee eed eee ee 111 The printer prints half a page then ejects the paper cc ecceccccceeeeeceeeeeeeeeeseeeeseeeesanees 112 Papermis mate Persan nsi E a Ea 112 SOlye scan ProDIEMS aar aE E E ee 112 Scanner GIG MOUMING pers posnchueald edad Gore voter de dened scddeainianaianUementaaas 112 SS CANT LAK OS LO ONG ease ah wera heart nea ata areca Cater eae ee aed 113 Part of the document did not scan or text IS MISSING cccceeecceeeeeeeeeeeeeeeeeeeeseeeeseeeeas 113 he XPEANMODIDE CONGO airi Stoica ene L N bare Bilao inaeiad e
174. h down arrow F and then select Fax Reports 3 Touch Last Transaction Print a Caller ID Report Use the following procedure to print a list of Caller ID fax numbers To print a Caller ID History Report 1 Touch right arrow gt and then select Setup 2 Touch Fax Setup touch down arrow and then select Fax Reports 3 Touch down arrow and then select Caller ID Report View the Call History Use the following procedure to view a list of all the calls placed from the printer NOTE The call history cannot be printed You can only view it from the printer s control panel display Use reports 79 Chapter 6 To view the Call History 1 Touch right arrow and then select Fax 2 Touch Call History 80 Fax Web The printer offers innovative Web enabled solutions that can help you quickly access the Internet obtain documents and print them faster and with less hassle and all without using a computer In addition you can use a Web service Marketsplash by HP to create and print professional quality marketing materials NOTE To use these Web features the printer must be connected to the Internet either using an Ethernet cable or wireless connection You cannot use these Web features if the printer is connected using a USB cable NOTE In addition to these solutions you can send print jobs to the printer remotely from mobile devices With this service called HP ePrint you can print from emai
175. h the ring pattern assigned by your telephone company to fax calls Or e Touch Ring Pattern Detection and then follow the instructions on the printer s control panel Ae YP YS E NOTE Ifthe Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature before it finishes the ring pattern is automatically set to All Rings NOTE If you are using either a PBX phone system that has different ring patterns for internal and external calls you must call the fax number from an external number Set the dial type 74 Fax Use this procedure to set tone dialing or pulse dialing mode The factory set default is Tone Do not change the setting unless you know that your phone line cannot use tone dialing E NOTE The pulse dialing option is not available in all countries regions To set the dial type 1 Touch right arrow and then select Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch down arrow and then select Tone or Pulse Dialing 4 Touch to select Tone Dialing or Pulse Dialing Set the redial options If the printer was unable to send a fax because the receiving fax machine did not answer or was busy the printer attempts to redial based on the settings for the busy redial and no answer redial options Use the following procedure to turn the options on or off e Busy redial If this option is turned on the printer redials automatically if it receives a busy signal The fa
176. he call and hear fax tones from a sending fax machine you need to answer the fax call manually If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case F Shared voice fax line with voice mail If you receive both voice calls and fax calls at the same phone number and you also subscribe to a voice mail service through your telephone company set up the printer as described in this section E NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 198 Additional fax setup To set up the printer with voice mail 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer You might need to connect the supplied phone cord to the ada
177. he document from the ADF try scanning the document directly from the scanner glass For more information see Load an original on the scanner glass Colored backgrounds can cause images in the foreground to blend into the background Try adjusting the settings before you scan the original or try enhancing the image after you scan the original e Check the settings 0 Make sure that the input media size is large enough for the original that you are scanning If you are using the HP Printer Software the default settings in the HP Printer Software might be set to automatically perform a specific task other than the one that you are attempting See the onscreen Help for the HP Printer Software for instructions about changing the properties Text cannot be edited e Check the settings 0 0 Make sure that the OCR software is set to edit text When you scan the original make sure that you select a document type that creates editable text If text is classified as a graphic it is not converted to text Your OCR program might be linked to a word processing program that does not perform OCR tasks See the HP software Help for more information about linking programs e Check the originals 0 For OCR the original must be loaded into the ADF with the top forward and face up Make sure that you loaded the original correctly For more information see Load an original on the scanner glass The OCR program might not recognize te
178. he following e Make sure the folder is created on the server For more information see the documentation available for your operating system e Make sure the folder has been shared and that users can both read and write to the folder If you are using a Macintosh computer make sure you have enabled SMB sharing For more information see the documentation available for your operating system e Make sure the folder name uses only the letters or characters supported by the operating system For more information see the documentation available with the operating system e Make sure the folder name is entered in the correct format in the HP software For more information see the information in the wizard or the setup assistant e Make sure the valid username and password have been entered For more information see the information in the wizard or the setup assistant Error conditions are interfering with HP Digital Fax If the printer has been configured to print incoming faxes but is out of paper load paper in the input tray or resolve the error condition After the incoming faxes are printed they are saved to the network folder or forwarded to the designated e mail address once printed The internal memory is full If the internal memory in the printer is full you cannot send or receive faxes If the memory is full because too many unsaved faxes have been stored follow the instructions on the printer s control panel A CAUTION Cle
179. heck the graphics placement Use the zoom or print preview feature of your software to check for gaps in the placement of graphics on the page 98 Solve a problem Text or graphics are streaked Check the printheads Print the print quality diagnostic page on a clean sheet of white paper Evaluate any problem areas and perform the recommended actions For more information see Printhead maintenance Something on the page is missing or incorrect Check the printheads Print the print quality diagnostic page on a clean sheet of white paper Evaluate any problem areas and perform the recommended actions For more information see Printhead maintenance Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the printer For more information see Set minimum margins Check the color print settings Make sure Print in Grayscale is not selected in the printer driver Printhead maintenance If printed characters are incomplete or printouts are streaked the ink nozzles might be clogged and you might need to clean the printheads When the quality of printouts deteriorates follow these steps 1 Check the health of the printheads For more information see To check printhead health 2 Print the print quality diagnostic page on a clean sheet of white paper Evaluate any problem areas and perform the recommended actions For more information see Printhead maintenance 3 Clean
180. hernet cable has not been connected to the printer Connecting an Ethernet cable turns off the printer s wireless capabilities To change the connection method Windows A NOTE Ifyou are changing to a wireless connection make sure that an Ethernet cable has 2 not been connected to the printer Connecting an Ethernet cable turns off the printer s wireless capabilities On the computer desktop click Start select Programs or All Programs click HP select your printer name and then click Connect a New Printer Follow the onscreen instructions To change the connection method Mac OS X Open the HP Utility For more information see HP Utility Mac OS X 2 Click the Application icon on the toolbar 1 3 Double click HP Setup Assistant and then follow the onscreen instructions Guidelines for ensuring wireless network security This section contains the following topics To add hardware addresses to a WAP Other guidelines Set up the printer for wireless communication 221 Appendix D To add hardware addresses to a WAP MAC filtering is a security feature in which a WAP is configured with a list of MAC addresses also called hardware addresses of devices that are allowed to gain access to the network through the WAP If the WAP does not have the hardware address of a device attempting to access the network the WAP denies the device access to the network If the WAP filters MAC addresses then the printer s MA
181. hich has two RJ 11 ports on the front and a plug on the back Set up faxing parallel phone systems 201 Appendix C To set up the printer with a computer DSL ADSL modem 1 Obtain a DSL filter from your DSL provider 2 Using the phone cord provided in the box with the printer connect one end to the DSL filter and then connect the other end to the port labeled 1 LINE on the back of the printer A NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the back of the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Connect the DSL filter to the parallel splitter Connect the DSL modem to the parallel splitter Connect the parallel splitter to the wall jack Runa fax test DAY When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case H Shared voice fax line with computer modem There are two different ways to set up the printer with your computer based on the number of phone ports on your computer
182. ice to users in Korea VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany LED indicator statement Gloss of housing of peripheral devices for Germany Notice to users of the U S telephone network FCC requirements Notice to users of the Canadian telephone network Notice to users in the European Economic Area Notice to users of the German telephone network Australia wired fax statement Regulatory information for wireless products Regulatory model number Declaration of conformity Regulatory information 167 Appendix A 168 FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be de
183. ider A NOTE Phones in other parts of the home office sharing the same phone number with DSL ADSL service need to be connected to additional DSL ADSL filters to avoid noise when making voice calls Using the phone cord supplied in the box with the printer connect one end to the DSL ADSL filter then connect the other end to the port labeled 1 LINE on the back of the printer A NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL ADSL filter to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Connect the DSL ADSL filter to the splitter Unplug the answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the printer A NOTE If you do not connect your answering machine directly to the printer fax tones from a sending fax machine might be recorded on your answering machine and you might not receive faxes with the printer Connect the DSL modem to the parallel splitter Connect the parallel splitter to the wall jack Set your answering machine to answer after a low number of rings Change your Rings to Answer setting on the printer to the maximum number of rings supported by the printer A NOTE The maximum number of rings varies by country region Run a fax test
184. if the IP address was changed use the new IP address to open the EWS Reset firewall settings To reset the firewall settings to the factory defaults restore the printer s network settings For more information see To reset the printer s network settings Limitations to rules templates and services When creating firewall rules note the following limitations to rules templates and services Item Limit Maximum number of rules 11 Maximum number of Address Templates 12 Change advanced network settings 217 Appendix D continued Item Limit Note the following e All IP Addresses Results in two 2 address template rules One for all IPv4 addresses and another for all IPv6 addresses e All non link local IPv6 Results in four 4 address template rules o ito FE 7F FFFF FFFF FFFF FFFF FFFF F FFF FFFF for both local and remote addresses o to FE 7F FFFF FFFF FFFF FFFF FFFF F FFF FFFF for local addresses o FE81 to FFFF FFFF FFFF FFFF FFFF FFFF F FFF FFFF for remote addresses o FE81 to FFFF FFFF FFFF FFFF FFFF FFFF F FFF FFFF for local addresses o ito FE 7F FFFF FFFF FFFF FFFF FFFF F FFF FFFF for remote addresses o FE81 to FFFF FFFF FFFF FFFF FFFF FFFF F FFF FFFF for both local and remote addresses e All Broadcast Multicast Addresses Results in four 4 address template rules o 224 0 0 0 to 239 255 255 255 IPv4 local addresses and all IPv4 remote addresses o gt A single IPv4 local address and
185. ight occur with these media types Printer specifications 163 Appendix A e Several kinds of media require a specific orientation when you print on both sides of a page These include letterhead preprinted paper and paper with watermarks and prepunched holes When you print from a computer running Windows the printer prints the first side of the media first Load the media with the print side facing down e For auto duplexing when printing finishes on one side of the media the printer holds the media and pauses while the ink dries Once the ink dries the media is pulled back into the printer and the second side is printed When printing is complete the media is dropped onto the output tray Do not grab it before printing is complete e You can print on both sides of supported custom sized media by turning the media over and feeding it into the printer again For more information see Media specifications Print specifications Black print resolution Up to 1200 dpi with pigmented black ink Color print resolution HP enhanced photo quality with Vivera inks up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers with 1200 x 1200 input dpi Copy specifications e Digital image processing e Up to 99 copies from original varies by model e Digital zoom from 25 to 400 varies by model e Fit to page copy preview Fax specifications e Walk up black and white and color fax capability e Up to 110 speed dials varie
186. in this section set up the printer as you would a regular analog phone Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1 LINE on the back of the printer If you use another phone cord you might experience problems sending and receiving faxes You might need to connect the supplied phone cord to the adapter provided for your country region Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distinct Voice Computer Answering Voice ive calls dial up machine mail ring modem service service Case A Separate fax line no voice calls received Y Case B Set up the printer with DSL y Case C Set up the printer with a PBX phone system or an ISDN line y Case D Fax with a distinctive ring service on the same line y Case E Shared voice fax line yY Y Case F Shared i voice fax line with voice mail Y Case G Fax line shared with 192 Additional fax setup continued Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distinct i Computer Answering Voice ive dial up machine mail ring modem service service computer modem no voice calls received Y yY Case H Shared voice fax line with computer modem Y yY Case l Shared voice fax line with answering machine Y Y y Case J Shared voice fax line with compu
187. inter driver match the size of media loaded in the tray Check the margin settings If the text or graphics are cut off at the edges of the page make sure the margin settings for the document do not exceed the printable area of your printer For more information see Set minimum margins Check the page orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver For more information see Print Check the printer location and length of USB cable High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the printer away from the source of the electromagnetic fields Also it is recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields If the above solutions do not work the problem may be caused by the inability of the application to interpret print settings correctly See the release notes for known software conflicts refer to the application s documentation or contact the software manufacturer for specific help Solve print quality problems e General print quality troubleshooting e Meaningless characters print e Ink is smearing 94 Solve a problem e Ink is not filling the text or graphics completely e Output is faded or dull colored e Colors are printing as black and white e Wrong colors are printing e
188. ints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13x18 cm 5 x7 inch and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Print colorful everyday snapshots at a low cost using paper Paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer Available in semi gloss finish in 8 5 x11 inch A4 4 x 6 inch and 10 x 15 cm It is acid free for longer lasting documents HP Iron On Transfers HP Iron on Transfers for color fabrics or for light or white fabrics are the ideal solution for creating custom T shirts from your digital photos To order HP papers and other supplies go to www hp com buy supplies If prompted select your country region follow the prompts to select your printer and then click one of the shopping links on the page NOTE At this time some portions of the HP Web site are available in English only Recommended papers for photo printing If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available HP Advanced Photo Paper This thick photo paper features an instant dry finish for
189. ion see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Touch Fax 3 Dial the number by using the keypad on the phone that is connected to the printer E NOTE Do not use the keypad on the control panel of the printer when manually sending a fax You must use the keypad on your phone to dial the recipient s number Send a fax 59 Chapter 6 4 Ifthe recipient answers the telephone you can engage in a conversation before sending your fax NOTE Ifa fax machine answers the call you will hear fax tones from the receiving fax machine Proceed to the next step to transmit the fax 5 When you are ready to send the fax touch Start Black or Start Color E NOTE If prompted select Send Fax lf you were speaking with the recipient before sending the fax inform the recipient that they should press Start on their fax machine after they hear fax tones The telephone line is silent while the fax is transmitting At this point you can hang up the telephone If you want to continue speaking with the recipient remain on the line until the fax transmission is complete Send a fax using monitor dialing Monitor dialing allows you to dial a number from the printer control panel as you would dial a regular telephone When you send a fax using monitor dialing you can hear the dial tones telephone prompts or other sounds through the speakers on the printer This enables you to respond
190. k OK and then click Print or OK to begin printing Print borderless documents Mac OS X A PON gt 40 Print NOTE Follow these instructions to enable borderless printing Mac OS 10 6 Under Paper Type Quality click to select the Print Borderless check box and adjust theBorderless Expansion setting as needed Load paper in the tray For more information see Load media From the File menu in your software application click Print Make sure the printer you want to use is selected Click Paper Type Quality from the pop up menu located below the Orientation setting and then select the following settings e Paper Type The appropriate paper type e Quality Best or Maximum dpi amp NOTE Click the blue disclosure triangle next to the Printer selection to access these options If necessary select the appropriate Photo Fix options e Off applies no HP Real Life Technologies to the image e Basic automatically focuses the image moderately adjusts image sharpness Select any other print settings that you want and then click Print to begin printing HP ePrint With HP ePrint you can print from email connected mobile phones netbooks or other mobile devices anywhere anytime Using your mobile device service and the printers Web Services you can print documents to a printer that could be sitting next to you or sitting thousands of miles away To use the HP ePrint service you need to have the following component
191. king correctly Check the computer Make sure the computer that you are using is connected to the network NOTE To use the EWS the printer must be connected to a network using either an Ethernet or a wireless connection You cannot use the embedded Web server if the printer is connected to a computer with a USB cable Check your Web browser e Make sure the Web browser meets the minimum system requirements For more information see System requirements e If your Web browser uses any proxy settings to connect to the Internet try turning off these settings For more information see the documentation available with your Web browser e Make sure JavaScript and cookies are enabled in your Web browser For more information see the documentation available with your Web browser Check the printer IP address e To check the IP address of the printer obtain the IP address by printing a network configuration page Touch right arrow select Setup select Network and then select Print Network Settings e Ping the printer using the IP address from the command prompt For example if the IP address is 123 123 123 123 type the following at the MS DOS prompt Ce Ping 123 123 123 123 Or in Mac OS X use one of the following methods o Open Terminal available in the Applications gt Utilities folder and type the following ping 123 123 123 o Open the Network Utility available in the Applications gt Utilities folder and click the Ping
192. l Services Microsoft Windows Server 2008 Terminal Services Microsoft Windows Small Business Server 2008 Terminal Services Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5 0 Novell Netware 6 5 Open Enterprise Server 2 Compatible network protocols TCP IP Network management Embedded Web server Ability to remotely configure and manage network printers Embedded Web server specifications Requirements A TCP IP based network IPX SPX based networks are not supported A Web browser either Microsoft Internet Explorer 7 0 or higher Opera 8 0 or higher Mozilla Firefox 2 0 or higher Safari 3 0 or higher or Google Chrome 3 0 or higher A network connection you cannot use the embedded Web server connected directly to a computer with a USB cable An Internet connection required for some features NOTE You can open the embedded Web server without being connected to the Internet However some features are not available NOTE The embedded Web server must be on the same side of a firewall as the printer Media specifications Use these tables to determine the correct media to use with your printer and determine what features work with your media Understand specifications for supported media Set minimum margins Guidelines for printing on both sides of a page Printer specifications 159 Appendix A Understand specifications for supported media Use the tables to determine the correct media to use with
193. l connected mobile phones netbooks or other mobile devices anywhere anytime For more information see HP ePrint This section contains the following topics e HP Apps e Marketsplash by HP HP Apps HP Apps provide a quick and easy way to access store and print business information without a computer Using HP Apps you can gain access to content stored on the Web such as business forms news archiving and more right from the printer s control panel display To use HP Apps the printer needs to be connected to the Internet either using an Ethernet cable or wireless connection Follow the instructions on the printer s control panel to enable and set up this service New Apps are periodically added and you can select and download to the printer s control panel for use For more information visit www hp com go ePrintCenter amp NOTE Fora list of system requirements for this Web site see HP Web site specifications Web 81 Chapter 7 Marketsplash by HP Grow your business using online HP tools and services to create and print professional marketing materials With Marketsplash you can do the following e Quickly and easily create amazing professional quality brochures flyers business cards and more Choose from thousands of customizable templates created by award winning business graphic designers e A variety of print options allow you to get exactly what you need when you need it For immediate hi
194. l sobre los lugares donde puede dejar estos residuos para su reciclado p ngase en contacto con las autoridades locales de su ciudad con el servicio de gesti n de residuos dom sticos o con la tienda donde adquiri el producto Likvidace vyslou il ho za zen u ivateli v dom cnosti v zem ch EU Tato zna ka na produktu nebo na jeho obalu ozna uje e tento produkt nesm b t likvidov n prost m vyhozen m do b n ho domovn ho odpadu Odpov d te za to e vyslou il za zen bude p ed no k likvidaci do stanoven ch sb rn ch m st ur en ch k recyklaci vyslouzilych elektrick ch a elektronick ch za zen Likvidace vyslou il ho za zen samostatn m sb rem a recyklac napom h zachov n p rodn ch zdroj a zaji uje e recyklace prob hne zp sobem chr n c m lidsk zdrav a ivotn prost ed Dal informace o tom kam m ete vylou il za zen p edat k recyklaci m ete z skat od ad m stn samospr vy od spole nosti prov d j c svoz a likvidaci domovn ho odpadu nebo v obchod kde jste produkt za oupi ls Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol p produktet eller p dets emballage indikerer at produktet ikke ma bortskaffes sammen med andet husholdningsaffald stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det p dertil beregnede indsamlingssteder med henblik p genbrug af elektrisk og elektronisk
195. lations 47CFR Part 68 TIA 968 A 1 A 2 A 3 A 4 A 5 Telecommunications Telephone Terminal Equipment CS 03 Part I Issue 9 Feb 2005 Energy Use Regulation EC No 1275 2008 ENERGY STAR Qualified Imaging Equipment Operational Mode OM Test Procedure Regulation EC No 278 2009 Test Method for Calculating the Energy Efficiency of Single Voltage External AC DC and AC AC Power supplies Supplementary Information 1 This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers This product complies with the requirements of the Low Voltage Directive 2006 95 EC the EMC Directive 2004 108 EC EuP Directive 2005 32 EC the R amp TTE Directive 99 5 EC and the European Council Recommendation 1999 519 EC on the limitation of Electromagnetic fields to the general public and carries the CE marking accordingly In addition it complies with the WEEE Directive 2002 96 EC and RoHS Directive 2002 95 EC This product complies with TBR21 1998 except clause 4 7 1 DC characteristic which complies with ES 203 021 3 clause 4 7 1 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 This device may not cause harmful interference and 2 this device must accept
196. latory information 172 radio turn off 215 rear access panel clear jams 150 illustration 13 receive faxes auto answer mode 73 automatically 63 blocking numbers 67 forwarding 65 manually 63 polling 65 rings to answer 73 troubleshoot 122 125 recycle print cartridges 177 redial options setting 75 reduce fax 66 regulatory information 167 172 regulatory model number 175 replace ink cartridges 84 printheads 105 report wireless test 221 reports confirmation fax 77 error fax 78 fax test failed 116 reprint faxes from memory 65 right navigation button 14 15 rings to answer 73 S save faxes in memory 64 scan error messages 114 from printer control panel 43 from Webscan 44 OCR 45 quality 114 Scan screen 16 scan specifications 165 slow 113 troubleshoot 112 Scan screen 16 scanner glass clean 30 load originals 21 locating 11 schedule fax 61 Secure Digital memory card insert 27 security wireless communication 221 wireless settings 220 self test diagnostic page information on 147 print 148 send faxes basic fax 57 manually 59 memory from 60 monitor dialing 60 62 schedule 61 troubleshoot 122 124 127 send scans for OCR 45 troubleshoot 112 serial number 148 serial phone systems countries regions with 190 setup types 191 settings copy 55 network 215 speed fax 75 volume fax 76 Setup 17 setup answering machine parallel phone systems 206 answering machine and modem parallel phone systems 207 co
197. lder blacks and vivid colors HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Office Paper is a high quality multifunction paper It is suitable for copies drafts memos and other everyday documents It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Office Recycled Paper is a high quality multifunction paper made with 30 recycled fiber It features ColorLok Technology for less Select print media 19 Chapter 1 continued smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Premium These papers are heavy two sided matte papers perfect for Presentation Paper presentation proposals reports and newsletters They are HP Professional Paper heavyweight for an impressive look and feel HP Premium Inkjet HP Premium Inkjet Transparency Film makes your color Transparency Film presentations vivid and even more impressive This film is easy to use and handle and dries quickly without smudging HP Advanced Photo This thick photo paper features an instant dry finish for easy handling Paper without smudging It resists water smears fingerprints and humidity Your pr
198. list In addition you can select the How to Buy option at the top of the www hp com buy supplies page to obtain information about purchasing HP products in your country Use only the replacement cartridges that have the same cartridge number as the ink cartridge you are replacing You can find the cartridge number in the following places e Inthe embedded Web server by clicking the Tools tab and then under Product Information clicking Ink Gauge For more information see Embedded Web server e On the label of the ink cartridge you are replacing e On the printer status page see Understand the Self Test Diagnostic Page E NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so 188 HP supplies and accessories HP media To order media such as HP Premium Paper go to www hp com Bo Qe A A TECHNOLOGY HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and that dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major pape
199. lity information for the Mac OS X visit the Apple Web site at www apple com accessibility Contents 1 Get started PAECOSSIDINLY tou seule eorr E J aadunitecaanedcinetile E E 10 Ee 8 a Lo ae en eee en eee ee et oe nee en eee en an ee ne een eee E eee eee 11 Understand the printer Dans 2 c0c6 te A a ee ch a ede cee 11 PIRORIE WIOW Sclipo e eat oe abide taaae nade adaeuned wae aae 11 PANUNG SUDPIES AEA is na NE a E A a 12 BACK VIEW erenn aE a iai 13 Use the printer control panel sie cc 00002daerevacnzesteesecendens oesdessecbauss bectivencusdieectoeetvededestoeat atebeteedeaseve 13 Overview Of DUTIONS ANG lights A tciek facade a it doe ene 13 HP Officejet Pro 8500A A910a f 0 0 ce ceccccecccceeeceeeeeeeeeceeeceeeeseeeeseueeseeeseeeseeesaaes 14 HP OfficeJet Pro G500A A9100 Z cxceiecore escent eerie EA 15 Control panel display ICONS c cccccsccceeeceeeecececeeecaceceeecsueeccessuceucecseecuessaeesseeseeeseeesaaes 16 Change printer SCUIMNGS axtwcsi este Orcti ie dneeserdnecs a 18 SEISCE ING MOUS E test guceha deen Sec linc edad hake E E 18 Change printer settings iccisiiwni sid aaa Gace E a 18 Finding the printer model NUMDET sarraskien iirinn aT arran ia a 18 Select DMM MEd A aaa a e a a e a a a eu 19 Recommended papers for printing and COPYING s ssnsensensensnnerrennnrsnnernnrsnrerrnrnrrerrerrne 19 Recommended papers for photo printing ccccccccsececeeceeeeeeeeeseeeeeeeeseeeeeeesseeseeeeaee
200. ly saves the configurations to the printer To set up Scan to Network Folder complete the following steps for your operating system Windows 1 Open the HP Printer Software Fore more information see HP printer software Windows 2 Double click Scanner Actions and then double click Scan to Network Folder Wizard 3 Follow the onscreen instructions E NOTE After you create destination folders you can use the printer s EWS to customize the scan settings for these folders On the last screen of the Scan to Network Folder Wizard make sure the Launch embedded Web server when finished checkbox is selected When you click Finish the EWS is displayed in your computer s default Web browser For more information about the embedded Web server see Embedded Web server Mac OS X 1 Open the HP Utility For more information seeHP Utility Mac OS X 2 Click Additional Settings The printer s embedded Web server EWS opens in your computer s default Web browser 3 On the Home tab click Network Folder Setup in the Setup box 4 Click New and then follow the onscreen instructions amp NOTE You can customize the scan settings for each destination folder 5 After you have entered the required information about the network folder click Save and Test to make sure the link to the network folder is working correctly The entry is added to the Network Folder list Embedded Web server EWS 1 2 Open the embedded Web
201. m 7 8 x 5 8 inches Photo media Photo media 76 2 x 127 mm 3 x 5 inches Photo media 102 x 152 mm 4 x 6 inches Photo media 5 x 7 inches Photo media 8 x 10 inches Photo media 8 5 x 11 inches Photo L 89 x 127 mm 3 5 x 5 inches Photo 2L 127 x 178 mm 13 x 18 cm Other media Custom sized media between 76 2 to 216 mm wide and 127 to SSIS ISIS SSE Printer specifications 161 Appendix A 162 continued Media size 356 mm long 3 to 8 5 inches wide and 5 to 14 inches long Custom sized media ADF between 127 to 216 mm wide and 241 to 305 mm long 5 to 8 5 inches wide and 9 5 to 12 inches long These sizes can be used for borderless printing The printer is compatible with plain and inkjet hagaki from Japan Post only It is not compatible with photo hagaki from Japan Post Understand supported media types and weights NOTE Tray 2 is available with some models Tray Tray 1 Paper 60 to 105 g m 16 to 28 Ib bond Transparencies Photo media 250 g m 66 Ib bond Envelopes 75 to 90 g m 20 to 24 Ib bond envelope Cards Up to 200 g m 110 Ib index Tray 2 Plain paper only 60 to 105 g m 16 to 28 Ib bond Duplexer Paper 60 to 105 g m 16 to 28 Ib bond Output bin All supported media an Technical information Up to 250 sheets of plain paper 25 mm or 1 inch stacked Up to 70 sheets 17 mm or 0 67 inch stacked Up to 100 sheets 17
202. mation see Maintain the printer e Make sure that the trays are loaded correctly and are not too full For more information see Load media 230 Errors Windows For instructions on clearing jams as well as more information about how to avoid jams see Clear jams The printer is out of paper The default tray is empty Load more paper and then touch OK For more information see Load media Printer Offline The printer is currently offline While offline the printer cannot be used To change the printer s status complete the following steps 1 Click Start point to Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers 2 Ifthe printers listed in the dialog box are not being displayed in Details view click the View menu and then click Details 3 Ifthe printer is Offline right click the printer and click Use Printer Online 4 Try using the printer again Printer Paused The printer is currently paused While paused new jobs are added to the queue but are not printed To change the printer s status complete the following steps 1 Click Start point to Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers 2 Ifthe printers listed in the dialog box are not being displayed in Details view click the View menu and then click Details 3 Ifthe printer is paused
203. maximum e mail attachment size for the outgoing e mail profile to a value smaller than that of the e mail server The sharing dialog box is different after setting up HP Direct Digital Filing Windows If you are using a computer running Windows XP you can set up folders using Simple File Sharing SFS A folder set up using SFS is shared anonymously it does not require a username or password and all users can read and write to the folder Also the dialog box used to enable sharing is different from the standard Windows sharing dialog box However to ensure that data sent from the printer is secure the Scan to Network Folder Wizard does not support SFS and the computer displays the standard sharing dialog box instead of the SFS dialog box For more information see the documentation available for your operating system Solving HP Digital Fax problems NOTE Fax to Network Folder does not support Active Directory 132 Solve a problem NOTE If you are using the HP Officejet Pro 8500A A910a f you can only use Scan to Network Folder and Fax to Network Folder To find your model number see Finding the printer model number The computer where the network folder is located is turned off If you are using Fax to Network Folder make sure the computer selected to receive faxes is switched on at all times and connected to the network The network folder has not been set up correctly If you are using Fax to Network Folder verify t
204. media e Insert a memory device e Install the accessories e Maintain the printer e Turn the printer off NOTE Ifyou are using the printer with a computer running Windows XP Starter Edition Windows Vista Starter Edition or Windows 7 Starter Edition some features might not be available For more information see Operating system compatibility Accessibility 10 The printer provides a number of features that make it accessible for people with disabilities Visual The HP software provided with the printer is accessible for users with visual impairments or low vision by usingf your operating system s accessibility options and features The software also supports most assistive technology such as screen readers Braille readers and voice to text applications For users who are color blind colored buttons and tabs used in the HP software and on the printer control panel have simple text or icon labels that convey the appropriate action Mobility For users with mobility impairments the HP software functions can be executed through keyboard commands The HP software also supports Windows accessibility options such as StickyKeys ToggleKeys FilterKeys and MouseKeys The printer doors buttons paper trays and paper guides can be operated by users with limited strength and reach Support For more details about the accessibility of this printer and HP s commitment to product accessibility visit HP s Web site at www hp com ac
205. media size that you have loaded Lower the output tray Pull out the tray extender NS Lae KO Se Insert a memory device If your digital camera uses a memory card to store photos you can insert the memory card into the printer to print or save your photos A CAUTION Attempting to remove a memory card while it is being accessed can damage files on the card You can safely remove a card only when the photo light is not blinking Also never insert more than one memory card at a time as this can also damage files on the memory cards NOTE The printer does not support encrypted memory cards For more information on the supported memory cards see Memory device specifications To insert a memory card 1 A Turn the memory card so that the label faces up and the contacts are facing the printer Insert the memory card into the corresponding memory card slot NOTE You cannot insert more than one memory card in the printer Insert a memory device 27 Chapter 1 To connect a storage device 1 If you are connecting a digital camera change the USB mode of the camera to storage mode and then connect one end of the USB cable to the camera A NOTE Different cameras use different terms to describe the storage mode For instance some cameras have a digital camera setting and a disk drive setting In this instance the disk drive setting is the storage mode setting If storage mode does not work o
206. memory device while it is being accessed can damage files on the card You can safely remove a card only when the status light is not blinking Also never insert more than one storage device at a time as this can also damage files on the storage device To print selected photos NOTE This function is only available if the memory device does not contain Digital Print Order Format DPOF content Print photos 37 Chapter 2 1 Insert your memory card into the appropriate slot on the printer The Photo screen appears on the control panel display 2 Touch View amp Print The photos are displayed 3 Doone of the following a Touch Select All b Touch Settings to make changes to layout paper type or date stamp and then select Done c Touch Print The preview screen appears You have options on this screen to adjust the settings or add more photos Touch the right and left arrows to preview all photos d Touch Print to print all the photos on the memory card or a Touch a photo you want to print The photo enlarges and gives you several editing options e Touch the up and down arrows to specify the number of copies you want to print e Touch the Full Screen icon to enlarge the photo to fill the screen e Touch Edit to make changes to the photo before printing such as Rotate Crop and Red Eye Removal b When you are finished making changes to the photo touch Done The preview image of the selected photo appears
207. mode There are two communication mode options Ad hoc On an ad hoc network the printer is set to ad hoc communication mode and communicates directly with other wireless devices without the use of a WAP All devices on the ad hoc network must o Be 802 11 compatible o Have ad hoc as the communication mode o Have the same network name SSID gt Beon the same subnet and same channel o Have the same 802 11 security settings Infrastructure recommended On an infrastructure network the printer is set to infrastructure communication mode and communicates with other devices on the network whether the devices are wired or wireless through a WAP WAPs commonly act as routers or gateways on small networks Security settings Network authentication The printer s factory default setting is Open which does not require security for authorization or encryption The other possible values are OpenThenShared Shared and WPA PSK Wi Fi Protected Access Pre Shared Key WPA increases the level of over the air data protection and access control on existing and future Wi Fi networks It addresses all known weaknesses of WEP the original native security mechanism in the 802 11 standard Network setup WPA2 is the second generation of WPA security it provides enterprise and consumer Wi Fi users with a high level of assurance that only authorized users can access their wireless networks Data encryption o Wired Equivalent Pri
208. mpty slot See if any of the small pins inside are bent When the computer is off you can straighten slightly bent pins by using the tip of a thin retracted ballpoint pen If a pin has bent in such a way that it touches another pin replace the memory card reader or have the printer serviced For more information see HP support o Make sure that only one memory device has been inserted at a time in the slots An error message should appear on the control panel display if more than one memory device is inserted The printer cannot read photos on the memory device Check the memory device The memory device might be corrupt Solve wired Ethernet network problems lf you are unable to connect the printer to your wired Ethernet network perform one or more of the following tasks NOTE After correcting any of the following run the installation program again General network troubleshooting Network port created does not match printer IP address Windows General network troubleshooting If you are unable to install the HP software provided with the printer verify that All cable connections to the computer and the printer are secure The network is operational and the network hub is turned on All applications including virus protection programs spyware protection programs and firewalls are closed or disabled for computers running Windows The printer is installed on the same subnet as the computers that use the printer If th
209. mputer modem parallel phone systems 199 computer modem and answering machine parallel phone systems 207 computer modem and voice line parallel phone systems 202 computer modem and voice mail parallel phone systems 211 distinctive ringing 73 distinctive ringing parallel phone systems 196 DSL parallel phone systems 194 fax scenarios 191 fax with parallel phone systems 190 ISDN line parallel phone systems 195 PBX system parallel phone systems 195 separate fax line parallel phone systems 193 shared phone line parallel phone systems 197 test fax 213 voice mail parallel phone systems 198 voice mail and computer modem parallel phone systems 211 size scans troubleshoot 116 troubleshoot copy 110 skew troubleshoot copy 111 print 108 scan 114 slow print troubleshoot 93 237 software accessories settings 30 OCR 45 warranty 155 Webscan 44 sound pressure 166 specifications acoustic emissions 166 electrical 165 media 159 160 network protocols 159 operating environment 165 physical 157 processor and memory 158 storage environment 165 system requirements 158 speed troubleshoot for scanner 113 troubleshoot print 93 speed dial send fax 57 status network configuration page 148 self test diagnostic page 148 status icons 16 storage devices USB flash drives supported 166 storage environment specifications 165 streaks troubleshoot copies 111 scan 116 stripes on scans troubleshoot 115 sub
210. n of the System Preferences See your computer s documentation for more information Pause Printing is not selected if you are using a computer running Windows You are not running too many programs when you are performing a task Close programs that you are not using or restart the computer before attempting the task again Solve printing problems This section contains the following topics The printer shuts down unexpectedly Alignment fails The printer is not responding nothing prints Printer takes a long time to print Blank or partial page printed something on the page is missing or incorrect Placement of the text or graphics is wrong Solve printing problems 91 Chapter 9 The printer shuts down unexpectedly Check the power and power connections Make sure the printer is connected firmly to a functioning alternating current AC power outlet For voltage requirements see Electrical specifications Alignment fails If the alignment process fails make sure you have loaded unused plain white paper into the input tray If you have colored paper loaded in the input tray when you align the ink cartridges the alignment fails If the alignment process fails repeatedly you might have a defective sensor or ink cartridge Contact HP support Go to www hp com support If prompted select your country region and then click Contact HP for information on calling for technical support The printer is not responding nothing prin
211. n the phone rings your answering machine answers after the number of rings you have set and then plays your recorded greeting The printer monitors the call during this time listening for fax tones If incoming fax tones are detected the printer emits fax reception tones and receives the fax if there are no fax tones the printer stops monitoring the line and your answering machine can record a voice message If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Shared voice fax line with computer DSL ADSL modem and answering machine 1 Telephone wall jack 2 3 DSL ADSL filter Parallel splitter Set up faxing parallel phone systems 209 Appendix C continued 4 CO N Oo oOo Phone cord provided with the printer connected to the 1 LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region DSL ADSL modem Computer Answering machine Telephone optional A NOTE You need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back To set up the printer with a computer DSL ADSL modem 1 ot Se Obtain a DSL ADSL filter from your DSL ADSL prov
212. n your camera you might need to upgrade the camera firmware For more information see the documentation that came with the camera 2 Insert the USB storage device or the other end of the camera s USB cable to the USB port on the front of the printer NOTE If your USB device does not fit into this port due to size limitations or if the connector on the device is shorter than 11 mm 0 43 in you will need to purchase a USB extension cable in order to use your device with this port For more information on supported USB devices see Memory card specifications Install the accessories This section contains the following topics e Install the duplexer e Install Tray 2 e Turn on accessories in the printer driver 28 Get started Install the duplexer You can print on both sides of a sheet of paper automatically For information on using the duplexer see Print on both sides duplexing To install the duplexer A Slide the duplexer into the printer until the unit locks into place Do not press the buttons on either side of the duplexer when installing the unit use them only for removing the unit from the printer Install Tray 2 NOTE This feature is available with some models of the printer Tray 2 can hold up to 250 sheets of plain paper For ordering information see HP supplies and accessories To install Tray 2 1 Unpack the tray remove the packing tapes and materials and move the tray to the prep
213. nd type a name for the new custom size 5 In the Width and Height boxes type the dimensions and then set the margins if you want to customize them 6 Click OK Print borderless documents Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes NOTE You cannot print a borderless document if the paper type is set to Plain paper Print borderless documents 39 Chapter 2 NOTE Before printing a borderless document open the file in a software application and assign the image size Make sure the size corresponds to the media size on which you are printing the image NOTE Not all applications support borderless printing Follow the instructions for your operating system Print borderless documents Windows Print borderless documents Mac OS X Print borderless documents Windows 1 2 3 4 Oo Load paper in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Advanced tab In the Borderless Printing option click Print Borderless Click the Paper Qualtiy tab In the Media drop down list select the appropriate paper type Clic
214. nded nies sheadsnadudessvecdarhauamagededy dovshanaientss 213 OSU Tax S GUO Deter titan o bak eases lagna ual a E a E E a nn Cealneias ae 213 D Network setup Change Dasic network Settings isncicsiaraslvceubaRixa situa Pies isie cde cu lntioweoe Di TEE alent n 215 VIEW and print network settings ci sxicserieeee ser ctvexslex sac iietaacadeliertderterianiieduadie Weiiantiteiseeee 215 Turn the wireless radio ON AN off cece ceecesecceeeeeeee ceca eeeaeeeeaeeeeseeeeseeessaeeeaaeessaeesaaeesaes 215 Change advanced network settings ccccccccccsececeeeeeeeeeeeeeeeeeeeeseeeeseeeeseeesaeeeseueeseeeeseneesees 215 SCE WINKS OCC Cosentino tote st hee a beet needs aa Ea 216 VOW IP Sening S serenan ox focvaduasternsnccusede enesevates caauneteeee ETEA 216 Change IPF SeWngS dtii a a a e a 216 Configure the printer s firewall settings ccccccececseeeceeeeeeeeeeeeeeeeeeeeeeeseeeeseeeseeeeseeeeees 216 Creating and using firewall rules cccccecccssceceececsececeuseseuscesecessuseseueessaeensesensess 217 IRESEUNEIWONK SCUINOS anin e R N a be deren 219 Set up the printer for wireless communication cccecceeceeeceeeeeeeeeceeeeeeceeceeeeseceeaeeaseaeeeees 219 To set up a wireless communication using the Wireless Setup Wizard c 0eeees 219 Understand 802 11 wireless network settings cccccccceseceeseeeeeseeeeeseeeeeseeeeeseeeesseneeees 220 Testthe wireless Connection ecs 5oe cece essed e a E
215. ne cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer with a distinctive ring service 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer A NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn on the Auto Answer setting 3 Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number A NOTE By default the printer is set to answer all ring patterns If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number the printer might answer both voice calls and fax calls or it might not answer at all X TIP You can also use the Ring Pattern Detection feature in the printer s control panel to set distinctive ring With this feature the printer recognizes and records the ring pattern of an incoming call and based on this call automatically determines the distinctive ring pattern assi
216. ne or more pieces of the other equipment is causing problems try adding them back one at a time and receiving a fax each time until you identify which equipment is causing the problem If you have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company make sure that the Distinctive Ring feature on the printer is set to match For more information see Change the answer ring pattern for distinctive ring The printer cannot send faxes but can receive faxes Solution The printer might be dialing too fast or too soon You might need to insert some pauses in the number sequence For example if you need to access an outside line before dialing the phone number insert a pause following the access number If your number is 95555555 and 9 accesses an outside line you might insert pauses as follows 9 555 5555 To enter a pause in the fax number you are typing touch the Space button repeatedly until a dash appears on the display You can also send the fax using monitor dialing This enables you to listen to the phone line as you dial You can set the pace of your dialing and respond to prompts as you dial For more information see Send a fax using monitor dialing The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems To check this try calling the fax number from a telephone and listen for fax tones If you
217. ng as a WINS server IP address has been specified Connected PC s Lists the computers connected to this printer as well as the last time these computers accessed the printer To print the network configuration page from the printer control panel From the Home screen touch right arrow J and then select Setup Touch Reports and then select Network Configuration Page Occasionally media becomes jammed during a job Try the following remedies before you attempt to clear the jam Make sure that you are printing with media that meets specifications For more information see Media specifications Make sure that you are printing with media that is not wrinkled folded or damaged Make sure that the printer is clean For more information see Maintain the printer Make sure that the trays are loaded correctly and are not too full For more information see Load media This section contains the following topics Clear paper jams Avoid paper jams 150 Solve a problem Clear paper jams If the paper was loaded in the input tray you might need to clear the paper jam from the duplexer Paper can also jam in the automatic document feeder Several common actions can cause paper to jam the automatic document feeder e Placing too much paper in the document feeder tray For information on the maximum number of sheets allowed in the automatic document feeder see Media specifications e Using paper that is too thick or too thin for th
218. ng one of the supported operating systems Make sure that the computer meets at least the minimum system requirements In the Windows Device Manager make sure that the USB drivers have not been disabled If you are using a computer running Windows and the computer cannot detect the printer run the uninstallation utility util ccc uninstall bat on the installation CD to perform a clean uninstallation of the printer driver Restart your computer and reinstall the printer driver Troubleshoot installation issues 145 Chapter 9 Verify installation preliminaries Make sure to use the installation CD that contains the correct HP software for your operating system Before installing HP software make sure that all other programs are closed If the computer does not recognize the path to the CD ROM drive that you type make sure that you are specifying the correct drive letter If the computer cannot recognize the installation CD in the CD ROM drive inspect the installation CD for damage You can download the printer driver from the HP Web site www hp com support NOTE After correcting any problems run the installation program again Solve network problems General network troubleshooting If you are unable to install the HP software verify that o gt All cable connections to the computer and the printer are secure o The network is operational and the network hub is turned on All applications including virus protection
219. nna aaa AIRA EE aan E Ee aTa raaa aaa a aE a deea anA 31 Clean the automatic document feeder 0 0 0 cece cceccseeeeeeeeceeeeeeeeeeeeesseeeseeeseeeeseeeeseeeeaaes 31 Turn the printer Off ccccccseccssccssecceeceeceeeceueccueceeeeaeceseeseeeseeseuseseeseueeaeessueeeessueseeeseasessaees 32 2 Print PRI GOC WING IS eco ass cps iste a atch asthe cians Sieh eds e Saale neces eeasoe se endeeteeeateee 33 Print doOGuUMeNnts WIndows cc2 c2 sess ne ee e rra Se nae ac ed ee ss 34 PrintdocumentS MaC OS XJ coco ee ace ein a a aa Ea a o En 34 ANREDE A D pc ho N A E A E RENE ERIS UCP AA EE ORD I ROSEN AERE EAA NS UN Ue SPER Cm E AUS aPC 34 Print Brochures WING OWS its econcs dos aeadeuercerascesushonnuntinnstectoebieseenedheadedgenhdusnissedaedes estenteies 34 Print brocnures Mac OS X oreina a tds aclcdeaies dene aedeacioess 35 EINE OM CMV COD CS enrian cen a ete tag he Mishoo hea d T O A tine a tea 35 Print onvenvelopes WINdOWS s2228 0 eee esac ke te ee EE 35 Print on envelopes Mac OS X ccccccccsecceceeeeeeeeeeseeeeseeeeeseeeeeeeeeeseeeesaeeeesaeeeeaeeeesaeeesgeeeeas 36 PHU DM OlOS cote t deste ct aet ence a ates inet AiR i ete ges ie leer oes a sc sale vee ead ate E S 36 Print photos on photo paper Windows ccccccccecceeeeceeeececeeeeseuecseeeeeseeeeseeesaeeseseeeesees 36 Print photos on photo paper Mac OS X ccccccccceeccceeecceeeeceeeeeeeceseeceseeeeseeeeseeeesneessneeeaes 37 Print photos from a memory devic
220. nter either using software wizards that you can open from the HP printer software Windows or the HP Utility Mac OS X X TIP You can also use the printer s embedded Web server EWS to set up the HP Digital Solutions For more information about using the EWS see Embedded Web server E NOTE If you are using the printer in an IPv6 only network environment you must set up the digital solutions using the EWS This section contains the following topics e Setup HP Direct Digital Filing e Set Up HP Digital Fax Set up HP Direct Digital Filing To set up HP Direct Digital Filing follow the appropriate instructions NOTE You can also use these steps to change settings in the future or turn off the feature This section contains the following topics e Set Up Scan to Network Folder e Set Up Scan to E mail 48 HP Digital Solutions Set Up Scan to Network Folder You can configure up to 10 destination folders for each printer E NOTE To use Scan to Network Folder you must have created and configured the folder you are using on a computer connected to the network You cannot create a folder from the printer s control panel Also make sure the folder preferences are set to provide read and write access For more information about creating folders on the network and setting folder preferences see the documentation for your operating system After you finish setting up Scan to Network Folder the HP software automatical
221. nter Instead all equipment must be connected at the telephone wall jack A NOTE In some countries regions that use serial type phone systems the phone cord that came with the printer might have an additional wall plug attached to it This enables you to connect other telecom devices to the wall jack where you plug in the printer You might need to connect the supplied phone cord to the adapter provided for your country region e If your country region is listed in the table you probably have a parallel type telephone system In a parallel type phone system you are able to connect shared telephone equipment to the phone line by using the 2 EXT port on the back of the printer E NOTE If you have a parallel type phone system HP recommends you use the 2 wire phone cord supplied with the printer to connect it to the telephone wall jack Table C 1 Countries regions with a parallel type phone system Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia 190 Additional fax setup Countries regions with a parallel type phone system continued Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have serial or parallel check with your telephone company This section contains the following topics e Select the correct fax setup for your home or
222. o 113 Error messages appear cc cece eeccaecceeecseecececeeccueeceeecueccuecsueseeeseeesseeceeesaeeseesuesseesaeess 114 Scanned image qualty IS DOOK ec siainesgucites are E O E meds 114 Scan defects are apparent cccscccssccsscccecccececeeeceeeceueecuecsueecueesseeseueesaeeseeeseesseeseueesas 115 DOIVE fax DNODIC INS miann aiia a e a a a aa aa a Naa 116 The fax test failed 00n0nnannannnnnannnnnnnnennnnrrrnnrnrrrrrnrrrrsrrrrrsnrrrrsrrnrrrronrrnrnnernrsnrnrrerrnrrernne 116 Solve problems using HP Web sites and services ce ccceeccceeeeceeeeeeeeeeaeeeeseeeeseeeesaeeseeeenees 129 Solve problems using HP Web services ccccscccescecseeceeececseeseeeeceeeseseeeseeensuesseeseaes 129 Solve problems using HP Web sites cecccescccsececesceceseeseececeusesseeeseeeessusessaeenseeeneas 130 Solve HP Digital Solutions problems cc cece ceeeeeseeeceeeeeeeeeaeeeeeeeeaeeeseeeesaeeseeeeneeeseneesenenees 130 Solving HP Direct Digital Filing problems nseneennennennnenesnesrrsrrerrsrrrrrrsrrsrrsrrrrrrrrrerreerene 130 COMMON DroODIEM S rarei n ee ia ed E AE 130 Unable to scan to network folder cccccceccssecesecceececescteeeceeeessesseseeseeesseeseesecsenss 131 Unable toscan to e ma aerrnn SA ee EA 132 The sharing dialog box is different after setting up HP Direct Digital Filing OWINGOWS rara E E a O 132 Solving HP Digital Fax Problems cccccccseeeceee
223. o make sure there is no blank page Something on the page is missing or incorrect Check the Print Quality Diagnostic page Print a Print Quality Diagnostic page to help you decide whether to run any maintenance tools to improve the print quality of your printouts For more information see Understand the Self Test Diagnostic Page Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the printer For more information see Set minimum margins Solve printing problems 93 Chapter 9 Check the color print settings Make sure Print in Grayscale is not selected in the printer driver Check the printer location and length of USB cable High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the printer away from the source of the electromagnetic fields Also it is recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields Placement of the text or graphics is wrong Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media and make sure the tray is not overloaded For more information see Load media Check the media size e Content on a page might be cut off if the document size is larger than the media that you are using e Make sure the media size selected in the pr
224. o your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer A NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 208 Additional fax setup 5 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port A NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the printer You can use standard phone cords for these connections 6 If your modem software is set to receive faxes to your computer automatically turn off that setting y NOTE Ifyou do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 7 Turn on the Auto Answer setting 8 Set your answering machine to answer after a low number of rings 9 Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product The maximum number of rings varies by country region 10 Run a fax test Whe
225. oblems If the problem persists after you replace the cartridge contact HP support For more information see HP support Cartridge Problem The ink cartridge identified in the message is missing damaged or inserted into the wrong slot in the printer A NOTE If the cartridge is identified in the message as incompatible seeOrder printing supplies online for information about obtaining cartridges for the printer Cartridge Problem 229 Appendix G To solve this problem try the following solutions Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn the printer off and on e Solution 2 Install the ink cartridges correctly e Solution 3 Clean the electrical contacts e Solution 4 Replace the ink cartridge Solution 1 Turn the printer off and on Turn off the printer and then turn it on again If the problem persists try the next solution Solution 2 Install the ink cartridges correctly Make sure all of the ink cartridges are properly installed 1 Gently pull open the ink cartridge cover 2 Remove the ink cartridge by grasping it and pulling it firmly toward you 3 Insert the cartridge into the slot Press firmly on the cartridge to ensure proper contact 4 Close the ink cartridge cover and check if the error message has gone away If the problem persists try the nex
226. ocuments see Solve scan problems This section contains the following topics e Scan an original e Scan using Webscan e Scanning documents as editable text Scan an original This section contains the following topics amp NOTE Your printer and computer must be connected and turned on NOTE If you are scanning an original from the printer control panel or from your computer using a the HP printer software the HP software provided with the printer must also be installed and running on your computer prior to scanning NOTE If you are scanning a borderless original load the original on the scanner glass not the ADF e Scan to a computer e Scan to a memory card Scan to a computer To scan an original to a computer from the printer control panel Use these steps to scan from the control panel 1 Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Touch Scan and then select Computer NOTE Windows users If your computer does not appear in the list of destinations you will need to restart your HP software s scan function on the destination computer Scan 43 Chapter 3 3 Touch Document Type to select the type of document you want to save Make changes to scan options if needed 4 Touch Start Scan To scan an original from HP printer software
227. of allowed ports E NOTE Not all firewalls require you to differentiate between incoming and outgoing ports but some do Another common problem is that HP software is not set as a trusted software by your firewall to access the network This can happen if you answered block to any firewall dialog boxes that appeared when you installed the HP software If this occurs and if you are using a computer running Windows check that the following programs are in your firewall s list of trusted applications add any that are missing e hpgqkygrp exe located in C program files HP digital imaging bin e hpqscnvw exe located in C program files HP digital imaging bin or hpiscnapp exe located in C program files HP digital imaging bin e hpqste08 exe located in C program files HP digital imaging bin e hpqtra08 exe located in C program files HP digital imaging bin e hpqthb08 exe located in C program files HP digital imaging bin 142 Solve a problem NOTE Refer to your firewall documentation on how to configure the firewall port settings and how to add HP files to the trusted list Some firewalls continue to cause interference even after you disable them If you continue to have problems after configuring the firewall as described above and if you are using a computer running Windows you might need to uninstall the firewall software in order to use the printer over the network Advanced firewall information The follo
228. office e Case A Separate fax line no voice calls received e Case B Set up the printer with DSL e Case C Set up the printer with a PBX phone system or an ISDN line e Case D Fax with a distinctive ring service on the same line e Case E Shared voice fax line e Case F Shared voice fax line with voice mail e Case G Fax line shared with computer modem no voice calls received e Case H Shared voice fax line with computer modem e Case Shared voice fax line with answering machine e Case J Shared voice fax line with computer modem and answering machine e Case K Shared voice fax line with computer dial up modem and voice mail Select the correct fax setup for your home or office To fax successfully you need to know what types of equipment and services if any share the same phone line with the printer This is important because you might need to connect some of your existing office equipment directly to the printer and you might also need to change some fax settings before you can fax successfully 1 Determine if your telephone system is serial or parallel see Set up faxing parallel phone systems a Serial type telephone system See Serial type fax setup b Parallel type telephone system Go to step 2 2 Select the combination of equipment and services sharing your fax line e DSL A Digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region e PBX
229. ome portions of the HP Web site are available in English only Tips for selecting and using media For the best results observe the following guidelines e Always use media that conforms to the printer specifications For more information see Media specifications e Load only one type of media at a time into a tray or automatic document feeder ADF some models only e When loading the trays and ADF some models only make sure the media is loaded correctly For more information see Load media or Load an original in the automatic document feeder ADF e Do not overload the tray or ADF some models only For more information see Load media or Load an original in the automatic document feeder ADF e To prevent jams poor print quality and other printing problems avoid loading the following media in the trays or ADF some models only o Multipart forms o Media that is damaged curled or wrinkled o Media with cutouts or perforations o Media that is heavily textured embossed or does not accept ink well o Media that is too lightweight or stretches easily o Media that contains staples or clips NOTE Toscan copy or fax documents that contain pages that do not conform to these guidelines use the scanner glass For more information see Load an original on the scanner glass Load an original on the scanner glass You can copy scan or fax up to Letter or A4 size originals by loading them on the glass NOT
230. ommunication using the Wireless Setup Wizard The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection both infrastructure and ad hoc connections to your printer Set up the printer for wireless communication 219 Appendix D 220 Ex NOTE To connect to an infrastructure network you must have a wireless network set up and running Set up the printer hardware See the getting started guide or the setup poster that came with your printer On the printer control panel touch right arrow ff and then select Network Touch Wireless select Wireless Setup Wizard and then touch OK Follow the display instructions to complete the setup NOTE If you cannot find the network name SSID and WPA key or WEP passphrase contact your network administrator or the person who set up the wireless network NOTE If you want to connect the printer using an ad hoc connection connect your computer to the network name SSID hpsetup This network name is the default ad hoc network created by the printer If your printer was previously configured for a different network you can restore the network defaults to enable the printer to use hpsetup To restore network defaults see Reset network settings Understand 802 11 wireless network settings Network name SSID By default the printer looks for the wireless network name or SSID named hpsetup Your network may have a different SSID Communication
231. omputer dial up modem shares the phone line with the printer you cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing if you are using your computer dial up modem to send an email or access the Internet There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports e If your computer has only one phone port you need to purchase a parallel splitter also called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter Set up faxing parallel phone systems 211 Appendix C 212 If your computer has two phone ports set up the printer as follows Back view of the printer A OOo 9 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 1 Telephone wall jack 3 Parallel splitter 4 Computer with modem 5 Telephone To set up the printer on the same phone line as a computer with two phone ports 1 2 6 T Remove the white plug from the port l
232. on LpAm 56 dBA mono Draft print e Sound power LwAd 7 0 BA Memory device specifications This section contains the following topics e Memory card specifications e USB flash drives Memory card specifications Specifications e Maximum recommended number of files on a memory card 1 000 e Maximum recommended individual file size 12 megapixel maximum 8 MB maximum e Maximum recommended memory card size 1 GB solid state only A NOTE Approaching any of the recommended maximums on a memory card might cause the performance of the printer to be slower than expected Supported memory card types e Secure Digital e High Capacity Secure Digital e Memory Stick e MultiMediaCard MMC e xD Picture Card USB flash drives USB flash drives HP has fully tested the following USB flash drives with the printer e SanDisk Cruzer Micro High speed 0120 256 256 MB e lomega Micro Mini Full speed 064 0417450 YCAE032171 128 MB e Kingston DataTraveler Il High speed KF 112504 5274 006 128 MB and 256 MB e Lexar Media JumpDrive 256 MB A NOTE You might be able to use other USB flash drives with the printer However HP cannot guarantee that they correct functionality with the printer because they have not been fully tested 166 Technical information Regulatory information The printer meets product requirements from regulatory agencies in your country region This section contains the following topics FCC statement Not
233. on about finding the computer name see the documentation for your operating system A username and password for the network if necessary For example the Windows or Mac OS X username and password used to log onto the network NOTE HP Direct Digital Filing does not support Active Directory Requirements 47 Chapter 4 For Scan to E mail Fax to E mail Note If you are using the HP Officejet Pro 8500A A910a f you can only use Scan to Network Folder and Fax to Network Folder To find your model number see Finding the printer model number e A valid email address e Outgoing SMTP server information e An active Internet connection If you are setting up Scan to E mail or Fax to E mail on a computer running Windows the setup wizard can automatically detect the e mail settings for the following e mail applications e Microsoft Outlook 2003 2007 Windows XP Windows Vista and Windows 7 e Outlook Express Windows XP e Windows Mail Windows Vista e Mozilla Thunderbird Windows XP Windows Vista and Windows 7 e Qualcomm Eudora version 7 0 and above Windows XP and Windows Vista e Netscape version 7 0 Windows XP However if your e mail application is not listed above you can still set up and use Scan to E mail and Fax to E mail if your e mail application meets the requirements listed in this section Set up the HP Digital Solutions You can set up the HP Digital Solutions using the HP software provided with the pri
234. on des utilisateurs du r seau t l phonique canadien Notice to users of the Canadian telephone network Cet appareil est conforme aux sp cifications techniques des quipements terminaux d Industrie Canada Le num ro d enregistrement atteste de la conformit de l appareil l abr viation IC qui pr c de le num ro d enregistrement indique que l enregistrement a t effectu dans le cadre d une D claration de conformit stipulant que les sp cifications techniques d Industrie Canada ont t respect es N anmoins cette abr viation ne signifie en aucun cas que l appareil a t valid par Industrie Canada Pour leur propre s curit les utilisateurs doivent s assurer que les prises lectriques reli es la terre de la source d alimentation des lignes t l phoniques et du circuit m tallique d alimentation en eau sont le cas ch ant branch es les unes aux autres Cette pr caution est particuli rement importante dans les zones rurales appareil terminal fournit une indication sur le nombre maximal de terminaux qui peuvent tre connect s une interface t l phonique La terminaison d une interface peut se composer de n importe quelle combinaison d appareils condition que le total des num ros REN ne d passe pas 5 A Remarque Lle num ro REN Ringer Equivalence Number attribu chaque Bas sur les r sultats de tests FCC Partie 68 le num ro REN de ce produit est 0 0B This equipment meets the applicable
235. on that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Change the paper orientation on the Layout tab and paper source media type paper size and quality settings on the Paper Quality tab To print in black and white click the Advanced tab and then change the Print in Grayscale option Click OK Click OK Click Print to begin printing Print brochures Mac OS X 1 2 3 4 Load paper in the tray For more information see Load media From the File menu in your software application click Print Make sure the printer you want to use is selected Select Paper Type Quality from the pop up menu located below the Orientation setting and then select the following settings e Paper Type the appropriate brochure paper type e Quality Normal or Best NOTE Click the blue disclosure triangle next to the Printer selection to access these options Select any other print settings that you want and then click Print to begin printing Print on envelopes When selecting envelopes avoid envelopes that have a very slick finish self stick adhesives clasps or windows Also avoid envelopes with thick irregular or curled edges or areas that are wrinkled torn or otherwise damaged Make sure the envelopes you load in the printer are tightly constructed and that the folds are sharply creased A NOTE For mo
236. one lines with poor sound quality noise can cause faxing problems You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn off your DSL modem and completely remove power for at least 15 minutes Turn the DSL modem back on and listen to the dial tone again NOTE You might notice static on the phone line again in the future If the printer stops sending and receiving faxes repeat this process If the phone line is still noisy contact your telephone company For information on turning your DSL modem off contact your DSL provider for support lf you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack The printer is having problems sending a manual fax Solution NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the printer including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam 124 Solve a problem Make sure the telephone you use to initiate the fax call is connected directl
237. ons Mac OS 10 5 Click Two Sided Printing under Copies amp Pages and then select the appropriate binding type Mac OS 10 6 On the print dialog box click to select the Two Sided check box next to the Copies and Collated options If the Two Sided option is not available verify that the duplex accessory is enabled in the printer driver Select the binding type on the Layout panel Print on both sides duplexing 41 Chapter 2 1 Load the appropriate media For more information see Guidelines for printing on both sides of a page and Load media 2 Make sure the duplexer is installed correctly For more information see Install the duplexer Verify that you are using the correct printer and page size in the Page Setup On the File menu click Print Select the option to print on both sides Change any other settings and then click Print a a a 42 Print 3 Scan You can use the printer s control panel to scan documents photos and other originals and send them to a variety of destinations such as a folder on a computer You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN compliant or WIA compliant programs When scanning documents you can use the HP software to scan documents into a format that you can search copy paste and edit NOTE Some scan functions are only available after you install the HP software 29 TIP If you have problems scanning d
238. ons in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUT
239. ontato com o escrit rio local de sua cidade o servi o de limpeza p blica de seu bairro ou a loja em que adquiriu o produto Postup pou vate ov v krajin ch Eur pskej nie pri vyhadzovan zariadenia v dom com pou van do odpadu Tento symbol na produkte alebo na jeho obale znamen e nesmie by vyhoden s in m komun lnym odpadom Namiesto toho m te povinnos odovzda toto zariadenie na zbernom mieste kde sa zabezpe uje recykl cia elektrick ch a elektronick ch zariaden Separovan zber a recykl cia zariadenia ur en ho na odpad pom e chr ni pr rodn zdroje a zabezpe tak sp sob recykl cie ktor bude chr ni udsk zdravie a ivotn prostredie Dal ie inform cie o separovanom zbere a recykl cii z skate na miestnom obecnom rade vo firme zabezpe uj cej zber v ho komun lneho odpadu alebo v predajni kde ste produkt k pili Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije Ta znak na izdelku ali embala i izdelka pomeni da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki Odpadno opremo ste dol ni oddati na dolo enem zbirnem mestu za recikliranje odpadne elektri ne in elektronske opreme Z lo enim zbiranjem in reakliraniem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili da bo odpadna oprema reciklirana tako da se varuje zdravje ljudi in okolje Ve informacij o mestih kjer lahko oddate odpadno opremo za recikliranje lahko dobite na o
240. ontrol panel 1 Load your originals For additional information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Touch Fax and then touch Fax Options or Fax Settings Touch Send Fax Later 4 Enter the send time by using the numeric keypad touch AM or PM and then select Done 9 5 Enter the fax number by using the keypad touch sia Speed Dial to select a speed dial or touch Call History to select a previously dialed or received number 6 Touch Start Fax The printer scans all pages and the scheduled time appears on the display The fax is sent at the scheduled time Send a fax 61 Chapter 6 To cancel a scheduled fax 1 Touch the Send Fax Later message on the display OR Touch Fax and then select Fax Options or Fax Settings 2 Touch Cancel Scheduled Fax Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries To send a fax to multiple recipients using group speed dial 1 Load your originals For additional information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Touch Fax touch nia Speed Dial and then select the group you want to fax to Touch Start Black If the printer detects an original loaded in the automatic document feeder it sends the document to each number in the group spe
241. ord Connected to Correct Port on Fax test failed e The Using Correct Type of Phone Cord with Fax test failed e The Dial Tone Detection test failed e The Fax Line Condition test failed The Fax Hardware Test failed Solution Turn the printer off by using the Power button located on the printer control panel and then unplug the power cord from the back of the printer After a few seconds plug the power cord in again and then turn the power on Run the test again If the test fails again continue reviewing the troubleshooting information in this section Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem If you are running the test from the Fax Setup Wizard Windows or HP Setup Assistant Mac OS X make sure the printer is not busy completing another task such as receiving a fax or making a copy Check the display for a message indicating that the printer is busy If it is busy wait until it is finished and in the idle state before running the test Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone w
242. ords the incoming message For more information see Set the number of rings before answering The phone cord that came with my printer is not long enough Solution If the phone cord that came with the printer is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You also need another phone cord which can be a standard phone cord that you might already have in your home or office X TIP If the printer came with a 2 wire phone cord adaptor you can use it with a 4 wire phone cord to extend the length For information on using the 2 wire phone cord adaptor see the documentation that came with it To extend your phone cord 1 Using the phone cord supplied in the box with the printer connect one end to the coupler then connect the other end to the port labeled 1 LINE on the back of the printer 2 Connect another phone cord to the open port on the coupler and to the telephone wall jack Color faxes do not print Cause The Incoming Fax Printing option is turned off Solution To print color faxes make sure that the Incoming Fax Printing option in the printer control panel is turned on 128 Solve a problem The computer cannot receive faxes Fax to PC and Fax to Mac Cause The computer selected to receive faxes is turned off Solution Make sure the computer selected to receive faxes is switched on at all times Cause Di
243. orrect network amp NOTE If your wireless router or Apple AirPort Base Station is using a hidden SSID your printer cannot automatically detect the network 138 Solve a problem A Make sure the printer is on the network 1 Ifthe printer supports Ethernet networking and is connected to an Ethernet network make sure an Ethernet cable is not plugged into the back of the printer If an Ethernet cable is plugged into the back then wireless connectivity is disabled 2 Ifthe printer is connected to a wireless network print the printer s Wireless Configuration page For more information see Understand the network configuration page A After the page has been printed check the Network Status and URL Network Status e Ifthe Network Status is Ready the printer is actively connected to a network e If the Network Status is Offline the printer is not connected to a network Run the Wireless Network Test using the instructions at the beginning of this section and follow any recommendations URL The URL shown here is the network address assigned to the printer by your router You need this to connect to the embedded Web server B Check to see if you can access the EWS A After you establish that the computer and the printer both have active connections to a network you can verify if they are on the same network by accessing the printer s EWS For more information see Embedded Web server To access the EWS a On yo
244. orrect text or graphics placement 94 embedded Web server 144 fax 116 fax dial tone test failed 120 fax hardware test failed 117 fax line test failed 121 fax phone cord connection test failed 118 fax phone cord type test failed 119 fax tests 116 fax wall jack test failed 117 firewalls 92 ink not filling text or graphics 96 ink smearing 96 jams paper 153 meaningless characters print 95 media not picked up from tray 108 memory devices 134 missing lines or dots 99 missing or incorrect information 93 99 multiple pages are picked 109 network configuration page 148 nothing prints 92 paper feed problems 108 power 92 print 91 print quality 94 receive faxes 122 125 scan 112 scan quality 114 self test diagnostic page 147 send faxes 122 124 127 skewed copies 111 skewed pages 108 slow print 93 tips 91 Index troubleshooting general network troubleshooting 135 hardware installation suggestions 145 HP software installation suggestions 145 installation issues 145 solve network problems 146 wired network 135 wireless problems 136 TWAIN unable to activate source 114 two sided printing 41 U uninstall HP software Mac OS X 223 Windows 223 USB connection port locating 11 13 specifications 157 USB flash drives 166 V vertical stripes on copies troubleshoot 111 view network settings 215 voice mail set up with fax parallel phone systems 198 set up with fax and computer mo
245. ot selected in the printer driver Open the HP software included with the printer click the Advanced tab and then select Off from the Print in Grayscale drop down menu Wrong colors are printing Check the print settings Make sure Print in Grayscale is not selected in the printer driver Open the HP software included with the printer click the Advanced tab and then select Off from the Print in Grayscale drop down menu Check the printheads Print the print quality diagnostic page on a clean sheet of white paper Evaluate any problem areas and perform the recommended actions For more information see Printhead maintenance Check the print cartridges HP cannot guarantee the quality of refilled remanufactured or non HP ink cartridges Printout shows bleeding colors Check the ink cartridges Make sure you are using genuine HP ink HP cannot guarantee the quality of refilled remanufactured or non HP ink cartridges For ordering information see Supplies Solve print quality problems 97 Chapter 9 Check the printheads Print the print quality diagnostic page on a clean sheet of white paper Evaluate any problem areas and perform the recommended actions For more information see Printhead maintenance The printout has a horizontal band of distortion near the bottom of a borderless print Check the paper type HP recommends that you use HP papers or any other paper type that is appropriate for the printer Always make s
246. ou assign the printer with a static IP address you might resolve some installation problems such as a conflict with a personal firewall by doing so 146 Solve a problem To reset the printer s network settings 1 Touch right arrow touch Network touch Restore Network Defaults and then select Yes A message appears stating that the network defaults have been restored 2 Touch right arrow touch Reports and then select Print Network Configuration Page to print the network configuration page and verify that the network settings have been reset Understand the Self Test Diagnostic Page Use the self test diagnostic page to view current printer information and ink cartridge status Also use the self test diagnostic page to help you troubleshoot problems with the printer The self test diagnostic page also contains a log of recent events If you need to call HP it is often useful to print the self test diagnostic page before calling HP Officejet Pro 6500 A010 Series Self Test Diagnostic Page Printer inforrraathon Metaf eer ee awe n OD Ae z a i A ja a E Li i 2 is f men Fra e Li oe ar aac biel Cam ace lt pr Hi ek pabi didi e Ai ni EE ay f AAS ari 4 Aora kej pi aag r fiss a bO yar Understand the Self Test Diagnostic Page 147 Chapter 9 Printer Information Shows printer information such as the printer name model number serial number and firmware version number the accessories that
247. ou use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack The Using Correct Type of Phone Cord with Fax test failed Solution Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack One end of the phone cord should be connected to the port labeled 1 LINE on the back of the printer and the other end to your telephone wall jack as shown in the illustration _ Telephone wall jack N Use the phone cord supplied in the box with the printer to connect to the 1 LINE port If the phone cord that came with the printer is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You also need another phone cord which can be a standard phone cord that you might already have in your home or Office Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure Solve fax problems 119 Ch
248. ouch Fax Settings or Fax Setup and then select Advanced Fax Setup 3 Touch Fax Forwarding 4 Touch On Print and Forward to print and forward the fax or select On Forward to forward the fax NOTE Ifthe printer is not able to forward the fax to the designated fax machine for example if it is not turned on the printer prints the fax If you set up the printer to print error reports for received faxes it also prints an error report 5 At the prompt enter the number of the fax machine intended to receive the forwarded faxes and then touch Done Repeat for each of the following prompts start date start time end date and end time 6 Fax forwarding is activated Touch Ok to confirm If the printer loses power when fax forwarding is set up it saves the fax forwarding setting and phone number When the power is restored to the printer the fax forwarding setting is still On NOTE You can cancel fax forwarding by selecting Off from the Fax Forwarding menu Set the paper size for received faxes You can select the paper size for received faxes The paper size you select should match what is loaded in your main tray Faxes can be printed on Letter A4 or Legal paper only amp NOTE If an incorrect paper size is loaded in the main tray when you receive a fax the fax does not print and an error message appears on the display Load letter A4 or legal paper and then touch OK to print the fax To set the paper si
249. ouch Fax Setup and then select Basic Fax Setup 3 Touch Fax Sound Volume 4 Touch to select Soft Loud or Off Fax and digital phone services Many telephone companies provide their customers with digital phone services such as the following e DSL A Digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region e PBX A private branch exchange PBX phone system e ISDN An integrated services digital network ISDN system FolP A low cost phone service that allows you to send and receive faxes with your printer by using the Internet This method is called Fax over Internet Protocol FoIP For more information see Fax over Internet Protocol HP printers are designed specifically for use with traditional analog phone services If you are in a digital phone environment Such as DSL ADSL PBX or ISDN you might need to use digital to analog filters or converters when setting up the printer for faxing NOTE HP does not guarantee that the printer will be compatible with all digital service lines or providers in all digital environments or with all digital to analog converters It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided Fax over Internet Protocol You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by
250. ow the onscreen instructions e HP Utility Mac OS X Click the HP Utility icon in the Dock and then click Clean Printheads To clean the printhead contacts manually After the printheads are installed you might get a control panel message telling you the printer cannot print If you receive this message you might need to clean the electrical contacts on the printheads and in the printer Make sure there is paper in the printer before you start See Load media for more information A CAUTION Electrical contacts contain sensitive electronic components that can be damaged easily 1 Open the top cover 2 Touch Change Printheads on the printer control panel Wait for the carriage to stop moving and then unplug the power cord from the printer 3 Lift the printhead latch Solve print quality problems 103 Chapter 9 4 5 T Lift the handle of the printhead which corresponds to the control panel message and use it to pull the printhead out of its slot Obtain clean dry soft and lint free cleaning material Suitable materials include paper coffee filters and eyeglass lens cleaning paper CAUTION Do not use water Wipe the electrical contacts on the printhead but do not touch the nozzles NOTE The electrical contacts are small copper color squares grouped on one face of the printhead The nozzles are on a different face of the printhead Ink is visible on the nozzles Z CAUTION Touching the noz
251. owing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Replace the ink cartridges amp NOTE For information on recycling used ink supplies see HP inkjet supplies recycling program If you do not already have replacement ink cartridges for the printer see HP supplies and accessories E NOTE At this time some portions of the HP Web site are available in English only A CAUTION Wait until you have a new ink cartridge available before removing the old ink cartridge Do not leave the ink cartridge outside of the printer for an extended period of time This can result in damage to both the printer and the ink cartridge 84 Work with ink cartridges To replace the ink cartridges Use these steps to replace the ink cartridges 1 Gently pull open the ink cartridge cover 2 Remove the ink cartridge that requires replacement by grasping it and pulling it firmly toward you 3 Remove the new ink cartridge from its package 4 Align the cartridge with its color coded slot and insert the cartridge into the slot Press down firmly on the cartridge to ensure proper contact 5 Close the ink cartridge cover Replace the ink cartridges 85 Chapter 8 Store printing supplies This section covers the following topics e Store ink cartridges e Store printheads Store ink cartridges Ink cartridges can be left in the
252. pan about the power cord Aml We NEBRI KeZGHEU RS BANERI RE HORMCtEAURKRECA Noise emission statement for Germany Ger uschemission LpA lt 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825 1 Gloss of housing of peripheral devices for Germany Das Ger t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden Regulatory information 169 Appendix A Notice to users of the U S telephone network FCC requirements Notice to users of the U S telephone network FCC requirements This equipment complies with FCC rules Part 68 On this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalent Number REN for this equipment If requested provide this information to your telephone company An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment connects to the telephone network through the following standard network interface jack USOC RJ 11 C The REN is useful to determine the quantity of
253. phone services jie iictsiain tone eocuiuitaa tees ho late eked cual absence dewemunnns ieulandrierte aeons 76 Fax Over Iniernel Protocol aeara ee ie eat ea 76 ESOC DOING sosia o aie tad che aa aA Aaa EAEE raa a a aaa TT Print Tax confirmatom LE POMS cascs iian aiaa aaa eaea E DEE eaa aaea TT Prnt TAX error reports seinieni e Aa a A a oa e e aaa e anaie 78 PRA view TNE Tax logren hla a a benatanea mnie deieidteanseas 79 Clear tiie Tax OG sareno e T a A EN 79 Print the details of the last fax transaction cceccccseececeeeeeeeeeeceeeeseeeeeseeeesaeeeesaeeeseeeesaes 79 PIC ea AGN ND TROON ssa en ale a ce 19 VIEW The Call PRISIO nepermes a aa a 79 7 8 Web PIRANA D Renee ne ee en eee ne ne en ee ne ee ee ee ee eee ere Cee eee eee ee er eer 81 WAKES DIA SID WAP redeewitocautiv nt iene test a a tu a Minette aes ea 82 Work with ink cartridges Information on ink cartridges and the printheads ccccccccecceceeeeeeeeeeeeeceeeeseeeeseeeeseeeseeenaes 83 Check the estimated ink levels cccccscceeceeeceeeeeeecececueceuecueceueeceeseueseeeseesseesaeeseeeseessaees 84 Replace ING INK CAnldGCS win cents ae a it 84 Store DIMIN SUP DISS ern t A a e a as 86 SLOPE INK CANMGO CS oarra a A A ieee eee ie ea ess 86 SLOG DMIMMMC AG S 2 5 cas apes pe Wetec tiei hat Fave Sa hans cata a gas ies a doe te Galata Doe is as 86 Solve a problem PAP SUD DOM eee eessates EE e A ced EE E ecto useetans 87 Otan electone SUDDO 5 5 lass es a
254. ports provide useful system information about the printer By default the printer is set to print a report only if there is a problem sending or receiving a fax A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction NOTE Ifthe reports are not legible you can check the estimated ink levels from the control panel the HP software Windows or HP Utility Mac OS X For more information see Printer management tools NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable NOTE Ensure that the printheads and ink cartridges are in good conditions and installed properly For more information see Work with ink cartridges This section contains the following topics e Print fax confirmation reports e Print fax error reports e Print and view the fax log e Clear the fax log e Print the details of the last fax transaction e Print a Caller ID Report e View the Call History confirmation reports If you require printed confirmation that your faxes were successfully sent follow these instructions to enable fax confirmation before sending any faxes Select either On Fax Send or On Send and Receive The default fax
255. problems 131 Chapter 9 The filename prefix has not been set up correctly Make sure the folder name and filename uses only the letters or characters supported by the operating system For more information see the documentation available with the operating system Unable to scan to e mail NOTE If you are using the HP Officejet Pro 8500A A910a f you can only use Scan to Network Folder and Fax to Network Folder To find your model number see Finding the printer model number The e mail profile has not been set up correctly Make sure the valid outgoing SMTP server settings have been specified in the HP software For more information about the SMTP server settings see the documentation provided by your e mail service provider E mail messages are sent to some recipients but not to others when sending to multiple recipients The e mail addresses might not be correct or might not be recognized by the e mail server Make sure that the e mail addresses for all e mail recipients have been entered correctly in the HP software Check your e mail Inbox for any delivery notification failure messages from the e mail server Sending large e mail messages Some e mail servers have been configured to reject e mail messages larger than a pre determined size To determine if your e mail server has a maximum file size limit see the documentation provided by your e mail service provider If the e mail server does have such a limit change the
256. pter provided for your country region A NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn off the Auto Answer setting 3 Runa fax test You must be available to respond in person to incoming fax calls or the printer cannot receive faxes You must initiate the manual fax before voicemail picks up the line If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case G Fax line shared with computer modem no voice calls received If you have a fax line on which you receive no voice calls and you also have a computer modem connected on this line set up the printer as described in this section E NOTE Ifyou have a computer dial up modem your computer dial up modem shares the phone line with the printer You cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing while you are using your computer dial up modem to send an email or access the Internet e Setup the printer with a computer dial up modem e Setup the printer with a computer DSL ADSL modem Set up the printer with a computer dial up mo
257. ptions and availability vary by printer country region and language HP support by phone The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line Different rates may apply for mobile phones For the most current HP list of telephone support numbers and call costs information see www hp com support During the warranty period you may obtain assistance from the HP Customer Care Center E NOTE HP does not provide telephone support for Linux printing All support is provided online at the following web site https launchpad net hplip Click the Ask a question button to begin the support process The HPLIP Web site does not provide support for Windows or Mac OS X If you are using these operating systems see www hp com support This section contains the following topics e Before you cal e Phone support period e Telephone support numbers e After the phone support period Before you call Call HP support while you are in front of the computer and the printer Be prepared to provide the following information e Model number for more information see Finding the printer model number e Serial number located on the back or bottom of the printer 88 Solve a problem e Messages that appear when the situation occurs e Answers to these questions o Has this situation happened before o Can you re create it o gt Did you add
258. r e Maximum scan size from ADF 216 x 356 mm 8 5 x 14 inches HP Web site specifications The following Web enabled features are available for this printer e HP Apps e Marketsplash by HP e HP ePrint Requirements e A Web browser either Microsoft Internet Explorer 6 0 or higher Mozilla Firefox 2 0 or higher Safari 3 2 3 or higher or Google Chrome 3 0 with the Adobe Flash plug in version 10 or higher e An Internet connection Environmental specifications Operating environment Operating temperature 5 to 40 C 41 to 104 F Recommended operating conditions 15 to 32 C 59 to 90 F Recommended relative humidity 25 to 75 noncondensing Storage environment Storage temperature 40 to 60 C 40 to 140 F Storage relative humidity Up to 90 noncondensing at a temperature of 60 C 140 F Electrical specifications Power supply Universal power adapter external Power requirements Input voltage 100 to 240 VAC 10 50 60 Hz 3Hz Output voltage 32 Vdc at 2000 mA Power consumption 30 watts printing Fast Draft Mode 32 watts copying Fast Draft Mode Printer specifications 165 Appendix A Acoustic emission specifications Print in Draft mode noise levels per ISO 7779 HP Officejet Pro 8500A A910a f e Sound pressure bystander position LpAm 57 dBA mono Draft print e Sound power LwAd 7 1 BA HP Officejet Pro 8500A A910g z e Sound pressure bystander positi
259. r If you still do not see lights there might be a problem with the router the Ethernet cable or your computer NOTE Macintosh computers do not have indicator lights To check the Ethernet connection on a Macintosh computer click System Preferences in the Dock and then click Network If the Ethernet connection is working correctly Built in Ethernet appears in the list of connections along with the IP address and other status information If Built in Ethernet does not appear in the list there might be a problem with the router the Ethernet cable or your computer For more information click the Help button in the window Solve wireless problems 137 Chapter 9 To check a wireless connection 1 Make sure that your computer s wireless has been turned on For more information see the documentation that came with your computer 2 If you are not using a unique network name SSID then it is possible that your wireless computer could be connected to a nearby network that is not yours The following steps can help you determine if your computer is connected to your network Windows a Click Start click Control Panel point to Network Connections and then click View Network Status and Tasks or Click Start select Settings click Control Panel double click Network Connections click the View menu and then select Details Leave the network dialog box open while you continue to the next step b Disconnect the power cord from
260. r Paper mismatch No copy came out Check the power Make sure that the power cord is securely connected and the printer turned on Check the status of the printer o gt The printer might be busy with another job Check the control panel display for information about the status of jobs Wait for any job that is processing to finish o The printer might be jammed Check for jams See Clear jams Check the trays Make sure that media is loaded See Load media for more information Solve copy problems 109 Chapter 9 Copies are blank Check the media The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough See Media specifications for more information Check the settings The contrast setting might be set too light On the printer control panel touch Copy touch Lighter Darker and then use the arrows to create darker copies Check the trays If you are copying from the automatic document feeder ADF make sure that the originals have been loaded correctly For more information see Load an original in the automatic document feeder ADF Documents are missing or faded Check the media The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough See Media specifications for more information Check the settings The quality setting of Fast which produces draft quality copies might be responsible for the missing or fade
261. r in top working condition Perform these maintenance procedures as necessary e Clean the scanner glass e Clean the exterior e Clean the automatic document feeder Clean the scanner glass 30 NOTE Dust or dirt on the scanner glass scanner lid backing or scanner frame can slow down performance degrade the quality of scans and affect the accuracy of special features such as fitting copies to a certain page size To clean the scanner glass 1 Turn the printer off For more information see Turn the printer off 2 Lift the scanner lid Get started 3 Clean the glass by using a soft lint free cloth that has been sprayed with a mild glass cleaner Dry the glass with a dry soft lint free cloth A CAUTION Use only glass cleaner to clean the scanner glass Avoid cleaners that contain abrasives acetone benzene and carbon tetrachloride all of which can damage the scanner glass Avoid isopropyl alcohol because it can leave streaks on the glass CAUTION Do not spray the glass cleaner directly on the glass If too much glass cleaner is applied the cleaner could leak under the glass and damage the scanner 4 Close the scanner lid and turn on the printer Clean the exterior A WARNING Before cleaning the printer turn off the power and unplug the power cord from the electrical socket Use a soft damp lint free cloth to wipe dust smudges and stains off of the case The
262. r manufacturers Supplies 189 C Additional fax setup After completing all the steps in the getting started guide use the instructions in this section to complete your fax setup Keep your getting started guide for later use In this section you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line X TIP You can also use the Fax Setup Wizard Windows or HP Setup Assistant Mac OS X to help you quickly set up some important fax settings such as the answer mode and fax header information You can access these tools through the HP software you installed with the printer After you run these tools follow the procedures in this section to complete your fax setup This section contains the following topics e Setup faxing parallel phone systems e Serial type fax setup e Test fax setup Set up faxing parallel phone systems Before you begin setting up the printer for faxing determine which kind of phone system your country region uses The instructions for fax setup differ depending on whether you have a serial or parallel type phone system e If you do not see your country region listed in the table you probably have a serial type phone system In a serial type phone system the connector type on your shared telephone equipment modems phones and answering machines does not allow a physical connection to the 2 EXT port on the pri
263. r monitors the call during this time listening for fax tones If incoming fax tones are detected the printer emits fax reception tones and receives the fax if there are no fax tones the printer stops monitoring the line and your answering machine can record a voice message If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case J Shared voice fax line with computer modem and answering machine If you receive both voice calls and fax calls at the same phone number and you also have a computer modem and answering machine connected on this phone line set up the printer as described in this section Ey NOTE Since your computer dial up modem shares the phone line with the printer you cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing while you are using your computer dial up modem to send an email or access the Internet e Shared voice fax line with computer dial up modem and answering machine e Shared voice fax line with computer DSL ADSL modem and answering machine Shared voice fax line with computer dial up modem and answering machine There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports E NOTE If your computer has only one phone port
264. r s embedded Web server EWS opens in your computer s default Web browser 3 On the Home tab click Outgoing E mail Profiles in the Setup box Click New and then follow the onscreen instructions 5 After you have entered the required information about the network folder click Save and Test to make sure the link to the network folder is working correctly The entry is added to the Outgoing E mail Profiles list gt Embedded Web server EWS 1 Open the embedded Web server EWS For more information see Embedded Web server 2 On the Home tab click Outgoing E mail Profiles in the Setup box Click New and then follow the onscreen instructions 4 After you have entered the required information about the network folder click Save and Test to make sure the link to the network folder is working correctly The entry is added to the Outgoing E mail Profile List aa Step 2 Add e mail addresses to the E mail Address Book To add e mail addresses to the E mail Address Book complete the following steps 1 Open the embedded Web server EWS For more information see Embedded Web server 2 On the Scan tab click E mail Address Book 3 Click New to add a single e mail address Or Click Group to create an e mail distribution list amp NOTE Before you can create an e mail distribution list you must have already added at least one e mail address to the E mail Address Book 4 Follow the onscreen instructions The ent
265. re information about printing on envelopes see the documentation available with the software program you are using Follow the instructions for your operating system Print on envelopes Windows Print on envelopes Mac OS X Print on envelopes Windows 1 2 3 Load envelopes in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected Print on envelopes 35 Chapter 2 To change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences On the Layout tab change the orientation to Landscape Click Paper Quality and then select the appropriate envelope type from the Paper Size drop down list xo TIP You can change more options for the print job by using the features available on the other tabs in the dialog box Click OK and then click Print or OK to begin printing Print on envelopes Mac OS X 1 oF N Load envelopes in the tray For more information see Load media From the File menu in your software application click Print Make sure the printer you want to use is selected select the appropriate envelope size in the Paper Size pop up menu Select the Orientation option E NOTE If your computer is using Mac OS X v10 5 or v10 6 click the blue disclosure triangle
266. re that the printer is set up properly and connected to the network e Try printing a document using the printer e Check the network settings for the printer and make sure it has a valid IP address e PING the printer and make sure that it is responding For more information see the documentation for your operating system e If you are connecting the printer using an Ethernet cable make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer For more information see Solve wired Ethernet network problems e If you are connecting the printer using a wireless connection make sure the wireless network is functioning properly For more information seeSolve wireless problems Solve a problem The server name cannot be found or resolved Connection to the server might fail if the server name provided during setup cannot be resolved to a specific IP address e Try to use the IP address of the server e When using DNS be sure to do the following o Try to use fully qualified DNS names o Make sure the DNS server is set up correctly on the printer X TIP If you have recently changed the DNS settings turn off and then turn on the printer For more information contact your network administrator or the person who set up your network Unable to scan to network folder A NOTE HP Direct Digital Filing does no
267. reless version of the printer is set as the default printer diver VWindOWS Ony eerren e E Ard ee acyradeacken NA 140 Step 6 Make sure the HP Network Devices Support service is running WWINGOWS ONIY anasa a E E E 141 Add hardware addresses to a wireless access point WAP cccceseeeeeeeeeeeeeees 141 Configure your firewall to Work with printers cccceececeeeceeeeseeeceeeeeeeeeeeeeeeeeeeeeeseeeeeeeeaeeeeees 142 Solve printer management problems ccccccscccseecececeeceuecsecceueecueceueeeueeceeeeueeceeseseeseeesas 143 Embedded Web server Cannot be opened ccccccecceecceeeeeeceeeceeeseeeeeeseeeeeeseeeneeeaeeees 144 TROUDIESHOOT INSTAIlAHON ISSUES rriten Scie eich inde a eenia 145 Hardware installation suggestions ccccccecccsseeceeeseueeeceeceeseceeueesseceeseeseueeseeteneeesseeens 145 HP software installation suggestions ccccccseecesecesseeeesceceecececeseuecseeeseueesseeeaueeseeesees 145 Solve network problems ccccccscccscccecceeecseccececaeeceeseuecseecueecseeceeseueseeesaeeseeseueeeeesaeegas 146 Understand the Self Test Diagnostic Page cccccccceece neces eeeeeeeeeeeeeeeeeeseeeeeeeeeseeeseeeeaeeeens 147 Understand the network configuration page ccccecccseceseeeeeeeseeeeeeeeeeeeseseseeeeaeeeseeeeeneeaes 148 CIGGL JAMS coiere hua Sink bina anndeadeand remand a E a enik 150 Clear Papel Jas cnicana a a E N ANTS 151 AVO PADGEE AN S orsa
268. right click the printer and click Resume Printing 4 Try using the printer again Document failed to print The printer could not print the document because a problem occurred in the printing system For information about solving printing problems see Solve printing problems Printer failure There was a problem with the printer Usually you can resolve such problems by completing the following steps 1 Press t the Power button to turn off the printer 2 Unplug the power cord and then plug in the power cord again 3 Press W the Power button to turn on the printer If this problem persists write down the error code provided in the message and then contact HP support For more information about contacting HP support see HP support Door or cover open Before the printer can print documents all doors and covers must be closed Door or cover open 231 Appendix G 9 TIP When completely closed most doors and covers snap into place If the problem persists after you ve securely closed all doors and covers contact HP support For more information see HP support Previously used ink cartridge installed The ink cartridge identified in the message was previously used in a different printer You can use ink cartridges in different printers but if the cartridge was left outside of a printer for an extended period of time the print quality of your documents might be affected Also if you use ink cartridges that have
269. ring machine parallel phone systems 207 shared with fax and voice line parallel phone systems 202 shared with fax and voice mail parallel phone systems 211 monitor dialing 60 62 multi feeds troubleshoot 109 N network port address 136 networks advanced settings 215 connector illustration 13 firewall settings 216 217 firewalls troubleshoot 92 IP settings 216 link speed 216 operating systems supported 159 protocols supported 159 settings change 215 solve problems 146 system requirements 159 view and printsettings 215 wireless communication setup 219 wireless settings 148 220 noise information 166 O OCR edit scanned documents 45 troubleshoot 113 236 operating environment specifications 165 operating systems supported 158 originals scan 43 output tray locating 11 media supported 162 P pages per month duty cycle 158 paper jams 151 153 size set for fax 66 paper feed problems troubleshoot 108 parallel phone systems answering machine setup 206 countries regions with 190 distinctive ringing setup 196 DSL setup 194 ISDN setup 195 modem and answering machine setup 207 modem and voice mail setup 211 modem setup 199 modem shared with voice line setup 202 PBX setup 195 separate line setup 193 setup types 191 shared line setup 197 PBX system set up with fax parallel phone systems 195 PCL 3 support 158 phone cord connected to correct port test failed 118 correct type test failed 119
270. roblems Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used For more information see Media specifications Media is not picked up from a tray e Make sure media is loaded in the tray For more information see Load media Fan the media before loading e Make sure the paper guides are set to the correct markings in the tray for the media size you are loading Also make sure the guides are snug but not tight against the stack e Make sure media in the tray is not curled Uncurl paper by bending it in the opposite direction of the curl e When using thin special media make sure that the tray is completely loaded If you are using special media that is only available in small quantities try placing the special media on top of other paper of the same size to help fill the tray Some media is picked up more easily if the tray is full e If you are using thick special media such as brochure paper load media so that the tray is between 1 4 and 3 4 full If necessary place the media on top of other paper of the same size so that the stack height is within this range Media is not coming out correctly e Make sure the output tray extender is fully extended otherwise printed pages may fall off the printer oN N e ae e Remove excess media from the output tray There is a limit to the number of sheets the tray can hold Pages are skewing e Make sure
271. rt in OpenSSL originally developed by SUN MICROSYSTEMS INC and contributed to the OpenSSL project LICENSE sha2 bsd nos_crypto FIPS 180 2 SHA 224 256 384 512 implementation Last update 02 02 2007 Issue date 04 30 2005 Copyright C 2005 2007 Olivier Gay lt olivier gay a3 epfl ch gt All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of the project nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOOD
272. running the test each time until you identify which piece of equipment is causing the problem o Ifthe Fax Line Condition Test fails without the other equipment connect the printer to a working phone line and continue reviewing the troubleshooting information in this section If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing If the Fax Line Condition test continues to fail and you experience problems faxing contact your telephone company and have them check the phone line The display always shows Phone Off Hook Solution You are using the wrong type of phone cord Make sure you are using the phone cord that came with the printer to connect the printer to your phone line If the phone cord that came with the printer is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store Solve fax problems 12
273. ry is added to the E mail Address Book NOTE Contact names appear on the printer s control panel display and in your e mail application Set up the HP Digital Solutions 51 Chapter 4 Step 3 Configure other e mail options To configure other e mail options such as configuring default SUBJECT and body text that is included in all e mail messages sent from the printer as well as scan settings used when sending e mail from the printer complete the following steps 1 Open the embedded Web server EWS For more information see Embedded Web server 2 On the Scan tab click E mail Options 3 Change any settings and then click Apply Set Up HP Digital Fax With HP Digital Fax the printer automatically receives faxes and saves the faxes directly to a network folder Fax to Network Folder or forwards these faxes as email attachments Fax to E mail amp NOTE You can configure HP Digital Fax either to use Fax to Network Folder or to use Fax to E mail You cannot use both at the same time NOTE If you are using the HP Officejet Pro 8500A A910a f you can only use Scan to Network Folder and Fax to Network Folder To find your model number see Finding the printer model number Received faxes are saves as TIFF Tagged Image File Format files A CAUTION HP Digital Fax is available for receiving black and white faxes only Color faxes are printed instead of being saved to the computer Windows 1 Open the HP prin
274. s e An HP ePrint enabled printer that is connected to the Internet either using an Ethernet cable or wireless connection e A device that has a functioning email capability Follow the instructions on the printer s control panel to enable and set up the printer s Web Services For more information see www hp com go ePrintCenter Print on both sides duplexing You can print on both sides of a sheet of media automatically by using the duplexer amp NOTE The printer driver does not support manual duplexing Two sided printing requires an HP Automatic Two sided Printing Accessory duplexer to be installed on the printer A duplexer is standard on all models of the HP Officejet Pro 8500A A910 e All in One series printer NOTE You can perform manual duplexing by first printing only the odd pages flipping the pages over and then printing only the even pages Perform two sided printing Windows 1 Load the appropriate media For more information see Guidelines for printing on both sides of a page and Load media 2 Make sure the duplexer is installed correctly For more information see Install the duplexer 3 With a document open click Print on the File menu and then select Print on Both Sides on the Layout tab 4 Change any other settings and then click OK 5 Print your document Perform two sided printing Mac OS X NOTE Follow these instructions to enable two sided printing and to change binding opti
275. s e Setup the HP Digital Solutions e Use the HP Digital Solutions What are HP Digital Solutions HP Digital Solutions are a set of tools provided with this printer that can help improve your office productivity HP Direct Digital Filing HP Direct Digital Filing provides robust general office scanning as well as basic versatile document management capabilities for multiple users over a network With HP Direct Digital Filing you can simply walk up to the printer touch a button on the printer s control panel and either scan documents directly to computer folders on your network or quickly share them with business partners as e mail attachments and all without using additional scanning software These scanned documents can be sent to a shared network folder for personal or group access or to one or more e mail addresses for quick sharing In addition you can configure specific scan settings for each scan destination allowing you to make sure that the best settings are being used for each specific task HP Digital Fax 46 Never lose important faxes misplaced within a stack of paper pages again With HP Digital Fax you can save incoming black and white faxes to a computer folder on your network for easy sharing and storage or you can forward faxes through e mail allowing you to receive important faxes from anywhere while working away from the office In addition you can turn off fax printing altogether saving mone
276. s 110 faded stripes on copies troubleshoot 111 fax answer mode 73 answering machine and modem shared with parallel phone systems 207 answering machine troubleshoot 128 answering machine set up parallel phone systems 206 auto answer 73 backup fax 64 blocking numbers 67 confirmation reports 77 dial tone test failed 120 dial type setting 74 distinctive ringing setup parallel phone systems 196 distinctive ringing change pattern 73 DSL set up parallel phone systems 194 error correction mode 62 error reports 78 forwarding 65 header 72 Internet Protocol over 76 ISDN line set up parallel phone systems 195 line condition test failed 121 log clear 79 log print 79 manual receive 63 modem and answering machine shared with parallel phone systems 207 modem and voice line shared with parallel phone systems 202 modem and voice mail shared with parallel phone systems 211 modem shared with parallel phone systems 199 monitor dialing 60 62 paper size 66 parallel phone systems 190 PBX system set up parallel phone systems 195 phone cord connection test failed 118 phone cord too short 128 phone cord type test failed 119 poll to receive 65 print last transaction details 79 receive 63 receive troubleshoot 122 125 redial options 75 reduction 66 reports 77 reprint 65 rings to answer 73 schedule 61 send 57 send troubleshoot 122 124 127 separate line
277. s 62 Send a fax in Error Correction Mode cccsccceccceecceecececeeeceeceeeesuecaeecuesceeseeecensaeeseeenaes 62 PRO COIVG el WAX a stosatess a sein dees nantad shanties a deeds a EI 63 FRECGIVE ailax manually neren ance ire ne aiden ered aera 63 SEE UD DACKUP TAK scirsen tech acl a d a utente aventen tah cated deta ateaeek 64 Reprint received faxes from memory cccccccscscccsececeececseceeeceteueessesensuseeseeenseeseseessesenses 65 POITO TECCIVG a Ta X reeset es tots csectulgns a a a a tee 65 Forward faxes to another number cccccccecceseecseeceeeceecceceeeceueecaeecaeeceeseeesaeesesessaeenas 65 Set the paper size for received faxes ccceccceeccceeceeeeneeeeeeeeeeeeseeeseueeeeeeseeeseeeseeeseeseeenenes 66 Set automatic reduction for incoming faxes cece ceeeeseeeeceeeeeeeeceeeeseeeeseeeeeeeeseeeeseeeeaneees 66 Block Unwanted fax numbers ccccccceceecceeeceeeeseeeseeeeeeeceeesaeeeseeeseeessueeseesseeesaeeseeeeaeeeaes 67 Add numbers to the JUNK fax list eisien iaa E i a 67 Remove numbers from the junk fax list ccccccccesceseseeceesesseseseseeeseeeeseueeseeensesenes 68 PintaJunk Fax ReDo iia cnc Site e aareeheca wad beds EN 68 Receive faxes to your computer Fax to PC and Fax to Mac eccceeeccceeeeeeeeeeeeeeeeeeees 68 Fax to PC and Fax to Mac requirements cccccecccececeeeeeeeeeeceesaeeeeeeseeeseeeaeeeeeaees 69 Activate Fax to PC and Fax To MaC v2 55
278. s by model e Up to 120 page memory varies by model based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution takes longer and uses more memory e Manual fax send and receive e Automatic busy redial up to five times varies by model e Automatic no answer redial one time varies by model e Confirmation and activity reports e CCITT ITU Group 3 fax with Error Correction Mode e 33 6 Kbps transmission e 3 seconds per page speed at 33 6 Kbps based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution takes longer and uses more memory e Ring detect with automatic fax answering machine switching Photo dpi Very Fine dpi Fine dpi Standard dpi Black 196 x 203 8 bit 300 x 300 196 x 203 196 x 98 grayscale Color 200 x 200 200 x 200 200 x 200 200 x 200 Fax to PC Specifications e Supported file type Uncompressed TIFF e Supported fax types black and white faxes 164 Technical information Scan specifications e Integrated OCR software automatically converts scanned text to editable text e Twain compliant interface e Resolution 4800 x 4800 ppi optical e Color 24 bit color 8 bit grayscale 256 levels of gray e Maximum scan size from glass HP Officejet Pro 8500A A910a f 216 x 297 mm 8 5 x 11 7 inches HP Officejet Pro 8500A A910g z 216 x 356 mm 8 5 x 14 inches E NOTE To find your model number see Finding the printer model numbe
279. scriber identification code 72 supplies ordering online 188 self test diagnostic page 148 yields 158 support 87 system requirements 158 T technical information copy specifications 164 fax specifications 164 memory card specifications 166 scan specifications 165 238 telephone line answer ring pattern 73 telephone wall jack fax 117 telephone fax from receive 63 send 59 temperature specifications 165 tests fax dial tone failed 120 failed 116 fax line condition 121 fax phone cord type test failed 119 hardware failed 117 port connection failed 118 setup 213 telephone wall jack 117 text cannot be edited after scan troubleshoot 113 incompletely filled on copies 111 missing from scan troubleshoot 113 splotchy on copies 112 troubleshoot 94 96 99 unclear on copies troubleshoot 111 unclear scans 116 tone dialing 74 tray 1 capacity 162 media sizes supported 160 media types and weights supported 162 tray 2 capacity 162 installation 29 media sizes supported 160 media types and weights supported 162 turn on and off in driver 30 trays capacities 162 clear jams 150 installation tray 2 29 load media 23 locating 11 media sizes supported 160 media types and weights supported 162 paper guides illustration 11 troubleshoot feeding 108 turn on and off in driver 30 troubleshoot answering machines 128 blank pages printed 93 bleeding colors 97 colors 97 98 copy 109 copy quality 111 cut off pages inc
280. see Understand the network configuration page e Open the WAP s configuration utility and add the printer s hardware address to the list of accepted MAC addresses Configure your firewall to work with printers A personal firewall which is security software running on your computer can block network communication between your printer and your computer If you are having problems such as e Printer not found when installing HP software e Unable to print print job stuck in queue or printer goes offline e Scan communication errors or scanner busy messages e Unable to see printer status on your computer The firewall might be preventing your printer from notifying computers on your network where it can be found If the HP software cannot find the printer during installation and you know the printer is on the network or you have already successfully installed HP software and experience problems try the following 1 If you are using a computer running Windows in the firewall configuration utility look for an option to trust computers on the local subnet sometimes called the scope or zone By trusting all computers on the local subnet computers and devices in your home or office can communicate with each other while still being protected from the internet This is the easiest approach to use 2 If you do not have the option to trust computers on the local subnet add incoming UDP port 427 to your firewall s list
281. server EWS For more information seeEmbedded Web server On the Home tab click Network Folder Setup in the Setup box Set up the HP Digital Solutions 49 Chapter 4 3 Click New and then follow the onscreen instructions NOTE You can customize the scan settings for each destination folder 4 After you have entered the required information about the network folder click Save and Test to make sure the link to the network folder is working correctly The entry is added to the Network Folder list Set Up Scan to E mail You can use the printer to scan documents and send them to one or more e mail addresses as attachments without additional scanning software You do not need to scan files from your computer and attach them to e mail messages NOTE Ifyou are using the HP Officejet Pro 8500A A910a f you can only use Scan to Network Folder and Fax to Network Folder To find your model number seeFinding the printer model number To use the Scan to E mail feature complete the following steps Step 1 Set the Outgoing E mail Profiles Configure the e mail address which will appear in the FROM portion of the e mail message sent by the printer You can add up to 10 Outgoing E mail Profiles You can use the HP software installed on your computer to create these profiles Step 2 Add e mail addresses to the E mail Address Book Manage the list of people to whom you can send e mail messages from the printer You can add up to 5 e
282. setting and then select the following settings e Paper Type The appropriate photo paper type e Quality Best or Maximum dpi amp NOTE Click the blue disclosure triangle next to the Printer selection to access these options Select the appropriate Photo Fix options e Off applies no HP Real Life Technologies to the image e Basic automatically focuses the image moderately adjusts image sharpness To print the photo in black and white click Grayscale from the Color pop up menu and then select one of the following options e High Quality uses all the available colors to print your photo in grayscale This creates smooth and natural shades of gray e Black Print Cartridge Only uses black ink to print your photo in grayscale The gray shading is created by varying patterns of black dots which might result in a grainy image Select any other print settings that you want and then click Print to begin printing Print photos from a memory device You can insert supported memory cards into the slots located on the front of the printer In addition you can connect a USB storage device such as a keychain drive or portable hard drive to the USB port on the front of the printer You can also connect a digital camera in storage mode to the USB port on the front of the printer and print photos directly from the camera For more information about using memory devices see Insert a memory device A CAUTION Attempting to remove a
283. setup For information on setting up the printer for faxing using a serial type phone system see the Fax Configuration Web site for your country region Test fax Austria www hp com at faxconfig Germany www hp com de faxconfig Switzerland French Switzerland German United Kingdom www hp com ch fr faxconfig www hp com ch de faxconfig www hp com uk faxconfig Finland www hp fi faxconfig Denmark www hp dk faxconfig Sweden www hp se faxconfig Norway www hp no faxconfig Netherlands www hp nl faxconfig Belgium Dutch Belgium French www hp be nl faxconfig www hp be fr faxconfig Portugal www hp pt faxconfig Spain www hp es faxconfig France www hp com fr faxconfig lreland www hp com ie faxconfig Italy www hp com it faxconfig setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing Perform this test after you have completed setting up the printer for faxing The test does the following Tests the fax hardware Verifies the correct type of phone cord is connected to the printer Checks that the phone cord is plugged into the correct port Checks for a dial tone Checks for an active phone line Tests the status of your phone line connection Test fax setup 213 Appendix C The printer prints a report with the results of the test If the test fails review the report for information on how to fix the problem and rerun the test To test fax setup via
284. sferred to the computer To solve this problem resolve any problems with the printer For more information see Solve fax problems Printer disconnected The computer cannot communicate with the printer because one of the following events has occurred e The printer has been turned off e The cable connecting the printer such as a USB cable or a network Ethernet cable has been disconnected e Ifthe printer is connected to a wireless network the wireless connection has been broken To solve this problem try the following solutions Make sure the printer is turned on and that the 4 Power light is on e Make sure the power cord and other cables are working and are firmly connected to the printer e Make sure the power cord is connected firmly to a functioning alternating current AC power outlet e Ifthe printer is connected to a network make sure the network is functioning properly For more information see Solve wired Ethernet network problems e Ifthe printer is connected to a wireless network make sure the wireless network is functioning properly For more information see Solve wireless problems Ink Alert The ink cartridge identified in the message is low on ink Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartrid
285. sion For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT 184 Technical information STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Copyright 2002 Sun Microsystems Inc ALL RIGHTS RESERVED ECC cipher suite suppo
286. supplied cord to connect from the DSL filter to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office As only one phone cord is supplied you might need to obtain additional phone cords for this setup 3 Connect an additional phone cord from the DSL filter to the telephone wall jack 4 Runa fax test If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case C Set up the printer with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter terminal adapter make sure you do the following If you are using either a PBX or an ISDN converter terminal adaptor connect the printer to the port that is designated for fax and phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible E NOTE Some ISDN systems allow you to configure the ports for specific phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar If you are using a PBX phone system set the call waiting tone to off A
287. t Advanced Fax Setup 3 Touch down arrow and then select Error Correction Mode 4 Select On or Off Receive a fax You can receive faxes automatically or manually If you turn off the Auto Answer option you must receive faxes manually If you turn on the Auto Answer option the default setting the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting The default Rings to Answer setting is five rings If you receive a Legal size or larger fax and the printer is not currently set to use Legal size paper the printer reduces the fax so that it fits on the paper that is loaded If you have disabled the Automatic Reduction feature the printer prints the fax on two pages NOTE If you are copying a document when a fax arrives the fax is stored in the printer memory until the copying finishes This can reduce the number of fax pages stored in memory e Receive a fax manually e Setup backup fax e Reprint received faxes from memory e Poll to receive a fax e Forward faxes to another number e Set the paper size for received faxes e Set automatic reduction for incoming faxes e Block unwanted fax numbers e Receive faxes to your computer Fax to PC and Fax to Mac Receive a fax manually When you are on the phone the person you are speaking with can send you a fax while you are still connected This is referred to as manual faxing Use the
288. t existing documents to print them correctly on custom size paper Use only custom size paper that is supported by the printer For more information see Media specifications E NOTE With certain types of paper you can print on both sides of a sheet of paper called two sided printing or duplex printing For more information see Print on both sides duplexing Follow the instructions for your operating system e Print on special or custom size paper Mac OS X Print on special or custom size paper Mac OS X NOTE Before you can print on custom size paper you must set up the custom size in the HP software provided with the printer For instructions see Set up custom sizes Mac OS X Load the appropriate paper in the tray For more information see Load media From the File menu in your software application click Print Make sure the printer you want to use is selected Under Destination Paper Size click Scale to fit paper size and then select the custom size Select any other print settings that you want and then click Print to begin printing 5 Change any other settings and then click Print to begin printing a Se Set up custom sizes Mac OS X 1 From the File menu in your software application click Print 2 Select the desired printer in the Format for pop up menu 3 Select Manage Custom Sizes in the Paper Size pop up menu 4 Click the on the left side of the screen double click Untitled a
289. t solution Solution 3 Replace the ink cartridge Replace the indicated ink cartridge For more information seeOrder printing supplies online E NOTE If your cartridge is still under warranty contact HP support for service or replacement For more information about ink cartridge warranty see Ink cartridge warranty information If the problem persists after you replace the cartridge contact HP support For more information seeHP support Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer Make sure that the correct paper is loaded in the printer and then print the document again For more information see Load media E NOTE Ifthe paper loaded in the printer is the correct size change the selected paper size in the printer driver and then print the document again The cartridge cradle cannot move Something is blocking the ink cartridge cradle the part of the printer that holds the ink cartridges To clear the obstruction press the Power button to turn off the printer and then check the printer for jams For more information see Clear jams Paper Jam Paper has become jammed in the printer Before you try to clear the jam check the following e Make sure that you have loaded paper that meets specifications and is not wrinkled folded or damaged For more information see Media specifications e Make sure that the printer is clean For more infor
290. t support Active Directory The computer where the network folder is located is turned off Make sure the computer where the network folder is stored is turned on and connected to the network The network folder has not been set up correctly e Make sure the folder is created on the server For more information see the documentation available for your operating system e Make sure the folder has been shared and that users can both read and write to the folder If you are using a Macintosh computer make sure you have enabled SMB sharing For more information see the documentation available for your operating system e Make sure the folder name uses only the letters or characters supported by the operating system For more information see the documentation available with the operating system e Make sure the folder name is entered in the correct format in the HP software For more information see the information in the wizard or the setup assistant e Make sure the valid username and password have been entered For more information see the information in the wizard or the setup assistant The disk is full Make sure the server containing the network folder has sufficient free disk space The printer cannot create a unique filename using the assigned prefix and suffix The printer can create up to 9 999 files using the same prefix and suffix If you have scanned many files to a folder change the prefix Solve HP Digital Solutions
291. tab If a reply appears the IP address is correct If a time out response appears the IP address is incorrect Solve a problem Troubleshoot installation issues If the following topics do not help see HP support for information about HP support Hardware installation suggestions HP software installation suggestions Solve network problems Hardware installation suggestions Check the printer Make sure that all packing tape and material have been removed from outside and inside the printer Make sure that the printer is loaded with paper Make sure that no lights are on or blinking except the Ready light which should be on If the Attention light is blinking check for messages on the printer control panel Check the hardware connections Make sure that any cords and cables that you are using are in good working order Make sure that the power cord is connected securely to both the printer and to a working power outlet Check the printheads and ink cartridges Make sure that all of the printheads and ink cartridges are firmly installed in their correct colorcoded slot Press down firmly on each one to ensure proper contact The printer cannot work if they are not all installed Make sure that the printhead latch is closed correctly If the display shows a printhead error message clean the contacts on the printheads HP software installation suggestions Check the computer system Make sure that your computer is runni
292. tarting where you left the application especially useful when using setup wizards e Remembering the EWS browser language setting e Personalizing the EWS Home page For information about how to change your privacy and cookie settings and how to view or delete cookies see the documentation available with your Web browser To open the embedded Web server NOTE The printer must be on a network and must have an IP address The IP address and hostname for the printer are listed on the status report For more information see Understand the network configuration page In a supported Web browser on your computer type the IP address or hostname that has been assigned to the printer For example if the IP address is 123 123 123 123 type the following address into the Web browser http 123 123 123 123 X TIP After opening the embedded Web server you can bookmark it so that you can return to it quickly 226 Printer management tools F How do l e Get started rin a op Ca gt 8 e Fax e HP Digital Solutions e Work with ink cartridges e Solve a problem How do I 227 G Errors Windows Fax memory full If Backup Fax Reception or HP Digital Fax Fax to PC or Fax to Mac is enabled and the printer has a problem such as a paper jam the printer saves incoming faxes to memory until the problem is resolved However the printers memory might fill up with faxes that have not been printed yet or tran
293. telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack If your telephone system is not using a standard dial tone such as some PBX systems this might cause the test to fail This does not cause a problem sending or receiving faxes Try sending or receiving a test fax Check to make sure the country region setting is set appropriately for your country region If the country region setting is not set or is set incorrectly the test might fail and you might have problems sending and receiving faxes Make sure you connect the printer to an analog phone line or you cannot send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the printer to an analog phone line and try sending or receiving a fax Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again After
294. ter A WARNING Do not reach into the printer when it is on and the carriage is stuck When you open the print carriage access door the carriage should return to its position on the right side of the printer If it does not move to the right turn off the printer before you remove any jam 6 After clearing the jam close all covers turn on the printer if you turned it off and resend the print job 152 Solve a problem To clear a paper jam in the automatic document feeder 1 Lift the cover of the automatic document feeder 2 Gently pull the paper out of the rollers A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might remain inside the printer If you do not remove all the pieces of paper from the printer more paper jams are likely to occur 3 Close the cover of the automatic document feeder Avoid paper jams To help avoid paper jams follow these guidelines e Remove printed papers from the output tray frequently e Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag e Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn e Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type e Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the
295. ter modem and answering machine y y Case K Shared voice fax line with computer dial up modem and voice mail Case A Separate fax line no voice calls received If you have a separate phone line on which you receive no voice calls and you have no other equipment connected on this phone line set up the printer as described in this section S Back view of the printer Set up faxing parallel phone systems 193 Appendix C 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer with a separate fax line 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn on the Auto Answer setting 3 Optional Change the Rings to Answer setting to the lowest setting two rings 4 Runa fax test When the phone rings the printer answers automatically after the number
296. ter software 2 Double click Fax Actions and then double click Digital Fax Setup Wizard 3 Follow the onscreen instructions NOTE After you set up HP Digital Fax you can use the printer s embedded Web server EWS to edit HP Digital Fax settings To open the EWS automatically make sure the Launch embedded Web server when finished checkbox is selected on the last screen of the Digital Fax Setup Wizard When you click Finish the EWS is displayed in your computer s default Web browser For more information about the embedded Web server see Embedded Web server Mac OS X 1 Open the HP Utility For more information see HP Utility Mac OS X 2 Click Additional Settings The printer s embedded Web server EWS opens in your computer s default Web browser 3 On the Home tab click Fax to E mail Network Folder in the Setup box Follow the onscreen instructions 5 After you have entered the required information click Save and Test to make sure the link to the network folder is working correctly gt 52 HP Digital Solutions Embedded Web server EWS 1 2 3 On the Home tab click Fax to E mail Network Folder in the Setup box Follow the onscreen instructions After you have entered the required information click Save and Test to make sure the link to the network folder is working correctly Use the HP Digital Solutions To use the HP Digital Solutions available with the printer follow the appropriate instructions
297. termined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice to users in Korea ASA LEBE 7171 o 7 17 E HYF 8e MAT VE e 77124 FAASUME SE SE RIAA ASS ST UA LCH VCCI Class B compliance statement for users in Japan COREL JFZBARRI RECI COREIA RERA CRATOC Ce BAWELT UEFA CORBMIVA PTLE Vay SR ICUTEL CRAENSL ZERRE HOOT CEMHVET Hts S IIHED TIELL RY RUALT FAL VCCI B Technical information Notice to users in Ja
298. ternet e To avoid accidentally connecting to another party s wireless network turn off the setting to automatically connect to non preferred networks This is disabled by default in Windows XP Guidelines for reducing interference on a wireless network The following tips will help reduce the chances for interference in a wireless network e Keep the wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordless telephones as these objects can disrupt radio signals e Keep the wireless devices away from large masonry structures and other building structures as these objects can absorb radio waves and lower signal strength e For an infrastructure network position the WAP in a central location in line of sight with the wireless devices on the network e Keep all wireless devices on the network within range of one another Uninstall and reinstall the HP software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the HP software installation screen you might need to uninstall and then reinstall the HP software that came with the printer Do not simply delete the printer application files from 222 Network setup your computer Make sure to remove them correctly using the uninstall utility provided when you installed the HP software To uninstall from a Windows computer method 1 1 Disconnect the printer
299. th the printer 3 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer A NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 4 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port E NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the printer You can use standard phone cords for these connections 206 Additional fax setup 5 Turn onthe Auto Answer setting 6 Set your answering machine to answer after a low number of rings 7 Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer The maximum number of rings varies by country region 8 Runa fax test When the phone rings your answering machine answers after the number of rings you have set and then plays your recorded greeting The printe
300. the computer 58 Fax You can send a document on your computer as a fax without printing a copy and faxing it from the printer NOTE Faxes sent from your computer by this method use the printer s fax connection not your Internet connection or computer modem Therefore make sure the printer is connected to a working telephone line and that the fax function is set up and functioning correctly To use this feature you must install the printer software using the installation program provided on the HP software CD provided with the printer Windows 1 Open the document on your computer that you want to fax 2 On the File menu in your software application click Print 3 From the Name list select the printer that has fax in the name 4 Tochange settings such as selecting to send the document as a black fax or a color fax click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 After you have changed any settings click OK 6 Click Print or OK 7 Enter the fax number and other information for the recipient change any further settings for the fax and then click Send Fax The printer begins dialing the fax number and faxing the document Mac OS X 1 Open the document on your computer that you want to fax 2 From the File menu in your software application click Print 3 Select th
301. the correct position causing problems with the ink cartridges and print quality issues 32 Get started 2 Print Most print settings are automatically handled by the software application Change the settings manually only when you want to change print quality print on specific types of paper or use special features For more information about selecting the best print media for your documents see Select print media Choose a print job to continue Print documents Print brochures Print on envelopes Print photos Print on special and custom size paper Print borderless documents Print documents NOTE With certain types of paper you can print on both sides of a sheet of paper called two sided printing or duplex printing For more information see Print on both sides duplexing Print 33 Chapter 2 NOTE You can print from anywhere by using HP s ePrint feature For more information see HP ePrint Follow the instructions for your operating system Print documents Windows Print documents Mac OS X Print documents Windows 1 2 3 4 Load paper in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer S
302. the wireless router The connection status of your computer should change to Not Connected c Reconnect the power cord to the wireless router The connection status should change to Connected Mac OS X A Click the AirPort icon in the menu bar at the top of the screen From the menu that appears you can determine if the AirPort is turned on and which wireless network your computer is connected to NOTE For more detailed information about your AirPort connection click System Preferences in the Dock and then click Network If the wireless connection is working correctly a green dot appears next to AirPort in the list of connections For more information click the Help button in the window If you are unable to get your computer connected to your network contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer If you are able to access the Internet and are using a computer running Windows you can also access HP Network Assistant at www hp com sbso wireless tools setup html jumpid reg_R1002 USEN for help in setting up a network This Web site is only available in English Step 2 Make sure that the printer is connected to your network lf your printer is not connected to the same network as your computer you cannot use the printer over the network Follow the steps described in this section to find out if your printer is actively connected to the c
303. this product has telecommunications functionality it also complies with the essential requirements of the following EU Directive R amp TTE Directive 1999 5 EC Compliance with these directives implies conformity to harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family This compliance is indicated by the following conformity marking placed on the product 10 The wireless telecommunications functionality of this product may be used in the following EU and EFTA countries Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom Products with 2 4 GHz wireless LAN devices France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This product may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see http www art telecom fr Italy License required for use Verify with your dealer or directly with the General Direction for Frequency Planning and Management Direzione Generale Pianificazione e Gestione Frequenze Regulatory mod
304. timated ink cartridge yields Printer languages HP PCL 3 Font support US fonts CG Times CG Times Italic Universe Universe Italic Courier Courier Italic Letter Gothic Letter Gothic Italic Duty cycle Up to 15 000 pages per month Printer control panel language support Bulgarian Croatian Czech Danish Dutch English Finnish French German Greek Hungarian Italian Japanese Korean Norwegian Polish Portuguese Romanian Russian Simplified Chinese Slovak Slovenian Spanish Swedish Traditional Chinese Turkish Language availability varies by country region Processor and memory specifications Printer processor ARM R4 Printer memory HP OfficeJet Pro 8500A A910a f 64 MB built in RAM HP OfficeJet Pro 8500A A910g z 128 MB built in RAM System requirements E NOTE For the most current information about supported operating systems and system requirements visit http Awww hp com support Operating system compatibility e Windows XP Service Pack 2 Windows Vista Windows 7 e Mac OS X v10 5 v10 6 e Linux For more information see http hplipopensource com hplip web index html Minimum system requirements e Microsoft Windows 7 1 GHz 32 bit x86 or 64 bit x64 processor 1 GB 32 bit or 2 GB 64 bit RAM 1 5 GB hard disk space CD ROM DVD drive or Internet connection USB port e Microsoft Windows Vista 800 MHz 32 bit x86 or 64 bit x64 processor 512 MB RAM 2 0 GB hard disk space CD RO
305. tly received fax printed first and so on 4 lf you want to stop reprinting the faxes in memory touch Cancel Poll to receive a fax Polling allows the printer to ask another fax machine to send a fax that it has in its queue When you use the Poll to Receive feature the printer calls the designated fax machine and requests the fax from it The designated fax machine must be set for polling and have a fax ready to send amp NOTE The printer does not support polling pass codes Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the printer it is polling in order to receive the fax Make sure the printer you are polling does not have a pass code set up or has not changed the default pass code or the printer cannot receive the fax To set up poll to receive a fax from the printer control panel 1 Touch Fax and then select Fax Settings orOther Methods 2 Touch Poll to Receive 3 Enter the fax number of the other fax machine 4 Touch Start Fax Forward faxes to another number You can set up the printer to forward your faxes to another fax number A received color fax is forwarded in black and white Receive a fax 65 Chapter 6 HP recommends that you verify the number you are forwarding to is a working fax line Send a test fax to make sure the fax machine is able to receive your forwarded faxes To forward faxes from the printer control panel 1 TouchSetup 2 T
306. to use the equipment on a telephone network in a country region other than where the product was purchased Contact the vendor or Hewlett Packard Company if additional product support is necessary This equipment has been certified by the manufacturer in accordance with Directive 1999 5 EC annex ll for Pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance This equipment is designed for DTMF tone dialing and loop disconnect dialing In the unlikely event of problems with loop disconnect dialing it is recommended to use this equipment only with the DTMF tone dial setting Notice to users of the German telephone network Hinweis f r Benutzer des deutschen Telefonnetzwerks Dieses HP Fax ist nur f r den Anschluss eines analogen Public Switched Telephone Network PSTN gedacht Schlie en Sie den TAE N Telefonstecker der im Lieferumfang des HP All in One enthalten ist an die Wandsteckdose TAE 6 Code N an Dieses HP Fax kann als einzelnes Ger t und oder in Verbindung mit seriellem Anschluss mit anderen zugelass enen Endger ten verwendet werden Australia wired fax statement In Australia
307. ts There are print jobs stuck in the print queue Open the print queue cancel all documents and then reboot the computer Try to print after the computer reboots Refer to the Help system for the operating system for more information Check the printer setup For more information see General troubleshooting tips and resources Check the HP software installation If the printer is turned off when printing an alert message should appear on your computer screen otherwise the HP software provided with the printer might not be installed correctly To resolve this uninstall the HP software completely and then reinstall the HP software For more information see Uninstall and reinstall the HP software Check the cable connections e Make sure both ends of the USB cable or Ethernet cable are secure e Ifthe printer is connected to a network check the following o Check the Link light on the back of the printer o Make sure you are not using a phone cord to connect the printer Check any personal firewall software installed on the computer The personal software firewall is a security program that protects a computer from intrusion However the firewall might block communication between the computer and the printer If there is a problem communicating with the printer try temporarily disabling the firewall If the problem persists the firewall is not the source of the communication problem Re enable the firewall 92 Solve a problem
308. tten htud elektri ja elektroonikaseadmete utiliseerimiskohta Utiliseeritavate seadmete eraldi kogumine ja k itlemine aitab s sta loodusvarasid ning tagada et k itlemine toimub inimeste tervisele ja keskkonnale ohutult Lisateavet selle kohta kuhu saate utiliseeritava seadme k itlemiseks viia saate k sida kohalikust omavalitsusest olmej tmete utiliseerimispunktist v i kauplusest kust te seadme ostsite H vitett vien laitteiden k sittely kotitalouksissa Euroopan unionin alueella T m tuotteessa tai sen pakkauksessa oleva merkint osoittaa ett tuotetta ei saa h vitt talousj tteiden mukana K ytt j n velvollisuus on huolehtia siit ett h vitett v laite toimitetaan s hk ja elektroniikkalaiteromun ker yspisteeseen H vitett vien laitteiden erillinen ker ys ja kierr tys s st luonnonvaroja N in toimimalla varmistetaan my s ee ently tapahtuu tavalla joka suojelee ihmisten terveytt ja ymp rist Saat tarvittaessa lis tietoja j tteiden kierr tyspaikoista paikallisilta viranomaisilta j teyhti ilt tai tuotteen j lleenmyyj lt Anoppipn xpnotwv ouokzuowv omy Eupwnaikn Evwon To nap v o p o o otov e oniiop h otn ouokevaoia tou uno eikv ei OT TO npo v aut Sev np nel va netaytei pa i pe dda oikiak anoppippata AvtiOeta euBUvn oag eivai va anoppiyerte TIG axenotes ouoKEuts oe pia kaBopiopivn Povada oUAAoYIIs anoppipp twv yia THY avaKUKhwon ypnoTou NAEKTPIKOU Kal NAEKkT
309. uipment by users in private households in the European Union e Power consumption e Chemical Substances e ROHS notices China only Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle Environmental product stewardship program 177 Appendix A 178 Disposal of waste equipment by users in private households in the European Union
310. up in the ADF E NOTE Ifyou are copying a photo place the photo on the scanner glass face down as shown on the icon on the edge of the scanner glass Touch Copy Change any additional settings For more information see Change copy settings To start the copy job touch one of the following e Start Black To select a black and white copy job e Start Color To select a color copy job NOTE Ifyou have a color original selecting the Black function produces a black and white copy of the color original while selecting the Color function produces a full color copy of the color original Change copy settings You can customize copy jobs using the various settings available from the printer s control panel including the following Number of copies Copy paper size Copy paper type Copy speed or quality Lighter Darker settings Resizing originals to fit on different paper sizes Copy 55 Chapter 5 You can use these settings for single copy jobs or you can save settings to be used as defaults for future jobs To change copy settings for a single job 1 Touch Copy 2 Select the copy function settings you want to change 3 Touch Start Black or Start Color To save the current settings as defaults for future jobs 1 Touch Copy 2 Make any changes to the copy function settings and then touch Settings 3 Touch down arrow and then select Set As New Defaults 4 Touch Yes change defaults and then select Don
311. upport electronic 88 cut off pages troubleshoot 94 233 D dark images troubleshoot copies 111 scans 115 Declaration of Conformity DOC 176 default settings copy 56 dial tone test failure 120 dial type setting 74 dial up modem shared with fax parallel phone systems 199 shared with fax and answering machine parallel phone sy anstems 207 shared with fax and voice line parallel phone systems 202 shared with fax and voice mail parallel phone systems 211 digital cameras connect 38 insert memory cards 27 distinctive ringing change 73 parallel phone systems 196 DOC 176 dots or streaks troubleshoot copies 111 dots troubleshoot scan 116 double sided printing 41 driver accessories settings 30 warranty 155 DSL fax setup with parallel phone systems 194 duplexer clear jams 150 installation 29 margins minimum 163 media sizes supported 160 media types and weights supported 162 turn on and off in driver 30 duty cycle 158 E ECM See error correction mode 234 edit text in OCR program 45 electrical specifications 165 embedded Web server about 225 opening 226 system requirements 159 troubleshoot cannot be opened 144 Webscan 44 envelopes sizes supported 160 tray supporting 162 environmental specifications 165 environmental sustainability program 177 error correction mode 62 error messages unable to activate TWAIN source 114 error reports fax 78 EWS See embedded Web server F faded copie
312. ur computer open the Web browser you typically use to access the Internet for example Internet Explorer or Safari In the address box type the URL of the printer as it was shown on the network configuration page for example http 192 168 1 101 NOTE If you are using a proxy server in your browser you might need to disable it to access the EWS b If you can access the EWS try using the printer over the network such as to print to see if your network setup was successful c If you cannot access the EWS or are still having problems using the printer over the network continue to the next section regarding firewalls Step 3 Check to see if the firewall software is blocking communication If you cannot access the EWS and are sure both the computer and printer have active connections to the same network the firewall security software might be blocking communication Temporarily turn off any firewall security software running on your computer and then try to access the EWS again If you can access the EWS try using the printer for printing Solve wireless problems 139 Chapter 9 If you are able to access the EWS and use your printer with the firewall turned off you need to reconfigure your firewall settings to allow the computer and printer to communicate with each other over the network For more information see Configure your firewall to work with printers If you are able to access the EWS but are still unable to
313. ure the paper you are printing on is flat Uncurl paper by bending it in the opposite direction of the curl For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the original package and reseal the bag This prevents the photo paper from curling For more information see Media specifications Use a higher print quality setting Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Rotate the image e If the problem persists use the HP software provided with the printer or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page The defect is more noticeable in areas of uniform light colors so rotating the image may help e There could be a problem with the printhead Clean the printhead For more information see To clean the printheads Colors do not line up correctly Check the printheads Print the print quality diagnostic page on a clean sheet of white paper Evaluate any problem areas and perform the recommended actions For more information see Printhead maintenance C
314. urs 0 055 m Low Hours 0 27 m M xico 01 800 472 68368 Brasil Sao Paulo 55 11 4004 7751 Brasil 0 800 709 7751 Canada 1 800 474 6836 1 800 hp invent Central America amp The www hp com la soporte Caribbean Chile 800 360 999 rp 1068687980 rp 800 810 3888 Colombia Bogota 571 606 9191 Colombia 01 8000 51 4746 8368 Costa Rica 0 800 011 1046 Ceska republika 810 222 222 1 53 CZN min Danmark 45 70 202 845 Opkald 0 145 kr pr min Pr min man l r 08 00 19 30 0 25 Pr min vrige tidspunkter 0 125 Ecuador Andinatel Ecuador Pacifitel 1 999 119 800 711 2884 1 800 225 528 800 711 2884 Maroc 0801 005 010 Nederland 31 0900 2020 165 0 10 Min New Zealand 0800 441 147 Nigeria 01 271 2320 Norge 47 815 62 070 starter pa 0 59 Kr per min deretter 0 39 Kr per min Fra mobiltelefon gjelder mobiltelefontakster 24791773 sud Panama 1 800 711 2884 Paraguay 009 800 54 1 0006 Peru 0 800 10111 Philippines 2 867 3551 Polska 22 583 43 73 Koszt potaczenia z tel stacjonarnego jak za 1 impuls wg taryfy operatora z tel komorkowego wg taryfy operatora Portugal 351 808 201 492 Custo 8 c ntimos no primeiro minuto e 3 c ntimos restantes minutos Puerto Rico 1 877 232 0589 Republica Dominicana 1 800 711 2884 Reunion 0820 890 323
315. vacy WEP provides security by encrypting data sent over radio waves from one wireless device to another wireless device Devices on a WEP enabled network use WEP keys to encode data If your network uses WEP you must know the WEP key s it uses A NOTE Shared WEP key encryption is not supported WPA uses the Temporal Key Integrity Protocol TKIP for encryption and employs 802 1X authentication with one of the standard Extensible Authentication Protocol EAP types available today WPA2 provides a new encryption scheme the Advanced Encryption Standard AES AES is defined in counter cipher block chaining mode CCM and supports the Independent Basic Service Set IBSS to enable security between client workstations operating in ad hoc mode Test the wireless connection Print the wireless test page for information about the printer s wireless connection The wireless test page provides information about the printer s status MAC address and IP address If the printer is connected to a network the test page displays details about the network settings 1 Touch right arrow ff and then select Network 2 Touch Wireless and then select Wireless Network Test Change the connection method If you have installed the HP software and connected your printer using a USB Ethernet or wireless connection you can change to a different connection any time you want A NOTE If you are changing to a wireless connection make sure that an Et
316. ve no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP products may contain remanufactured parts components or materials equivalent to new in performance HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability D Ae 2 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY
317. vice each number is assigned a different ring pattern You can set up the printer to answer incoming calls that have a specific ring pattern Change fax settings 73 Chapter 6 If you connect the printer to a line with distinctive ring have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls HP recommends that you request double or triple rings for a fax number When the printer detects the specified ring pattern it answers the call and receives the fax X TIP You can also use the Ring Pattern Detection feature in the printer s control panel to set distinctive ring With this feature the printer recognizes and records the ring pattern of an incoming call and based on this call automatically determines the distinctive ring pattern assigned by your telephone company to fax Calls If you do not have a distinctive ring service use the default ring pattern which is All Rings NOTE The printer cannot receive faxes when the main phone number is off the hook To change the answer ring pattern for distinctive ring Verify that the printer is set to answer fax calls automatically On the printer control panel touch Setup Touch Fax Setup and then select Advanced Fax Setup Touch Distinctive Ring A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line Touch Yes to continue 6 Do one of the following e Touc
318. wing ports are also used by your printer and might need to be opened on your firewall configuration Incoming ports UDP are destination ports on the computer while outgoing ports TCP are destination ports on the printer e Incoming UDP ports 137 138 161 427 e Outgoing TCP ports 137 139 427 9100 9220 9500 The ports are used for the following functions Printing e UDP ports 427 137 161 e TCP port 9100 Photo card upload e UDP ports 137 138 427 e TCP port 139 Scanning e UDP port 427 e TCP ports 9220 9500 HP printer status UDP port 161 Faxing e UDP port 427 e TCP port 9220 HP printer installation UDP port 427 Solve printer management problems This section provides solutions to common problems that involve managing the printer This section contains the following topic e Embedded Web server cannot be opened Solve printer management problems 143 Chapter 9 NOTE To use the embedded EWS the printer must be connected to a network using either an Ethernet or a wireless connection You cannot use the embedded Web server if the printer is connected to a computer with a USB cable Embedded Web server cannot be opened 144 Check your network setup e Make sure you are not using a phone cord or a crossover cable to connect the printer to the network e Make sure the network cable is securely connected to the printer e Make sure the network hub switch or router is turned on and wor
319. wired Ethernet network problems e If you are connecting the printer using a wireless connection make sure the wireless network is functioning properly For more information see Solve wireless problems Solve problems using HP Web sites and services 129 Chapter 9 Solve problems using HP Web sites If you are having problems using HP Web sites from your computer check the following e Make sure the computer that you are using is connected to the network e Make sure the Web browser meets the minimum system requirements For more information see HP Web site specifications e If your Web browser uses any proxy settings to connect to the Internet try turning off these settings For more information see the documentation available with your Web browser Solve HP Digital Solutions problems This section covers the following topics e Solving HP Direct Digital Filing problems e Solving HP Digital Fax problems Solving HP Direct Digital Filing problems 130 This section covers the following topics e Common problems e Unable to scan to network folder e Unable to scan to e mail e The sharing dialog box is different after setting up HP Direct Digital Filing Windows Common problems Scanned images are incorrectly cropped when scanning using Automatic paper size Use the correct paper size if available and only use Automatic when using small media photos The printer is not set up correctly on the network Make su
320. work with your printer see Supplies Replace the printheads only when the printhead health indicates that the printheads need replacement For more information see To check printhead health 1 Open the top cover 2 Touch Change Printheads on the printer control panel Wait for the carriage to stop moving Solve print quality problems 105 Chapter 9 3 Lift the printhead latch 4 Lift the handle of a printhead and use it to pull the printhead out of its slot 106 Solve a problem 10 Before installing a printhead shake the printhead up and down at least six times while the printhead is still in its packaging Remove the new printhead from its package and then remove its orange protective caps m A CAUTION Do not shake printheads after the caps are removed Insert the printhead into its color coded slot the label on the printhead must match the label on the printhead latch Press down firmly on the printhead to ensure proper contact Pull the printhead latch all the way forward and then press down to ensure that the latch is engaged correctly You might have to apply some pressure to engage the latch Close the top cover Wait while the printer initializes the printheads and prints the alignment pages If the printer does not print the pages start the alignment process manually For more information see To align the printheads Solve print quality problems 107 Chapter 9 Solve paper feed p
321. x test When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Set up faxing parallel phone systems 205 Appendix C Case l Shared voice fax line with answering machine If you receive both voice calls and fax calls at the same phone number and you also have an answering machine that answers voice calls at this phone number set up the printer as described in this section Back view of the printer 1 Telephone wall jack 2 Use the phone cord provided to connect to the 1 LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region 3 Answering machine 4 Telephone optional To set up the printer with a shared voice fax line with answering machine 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Unplug your answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the printer A NOTE If you do not connect your answering machine directly to the printer fax tones from a sending fax machine might be recorded on your answering machine and you might not receive faxes wi
322. xt that is tightly spaced For example if the text that the OCR program converts has missing or combined characters rn might appear as m Solve scan problems 113 Chapter 9 o gt The accuracy of the OCR program depends on the image quality text size and structure of the original and the quality of the scan itself Make sure that your original has good image quality o Colored backgrounds can cause images in the foreground to blend too much Try adjusting the settings before you scan the original or try enhancing the image after you scan the original If you are performing an OCR operation on an original any colored text on the original does not scan well if at all Error messages appear e Unable to activate TWAIN source or An error occurred while acquiring the image o gt Ifyou are acquiring an image from another device such as a digital camera or another scanner make sure that the other device is TWAIN compliant Devices that are not TWAIN compliant do not work with the HP software provided with the printer o gt Ifyou are using a USB connection make sure that you have connected the USB Device Cable to the correct port on the back of your computer o Verify that the correct TWAIN source is selected In the HP software check the TWAIN source by selecting Select Scanner on the File menu e Reload document and then restart job Touch OK on the printer control panel and then reload the remaining documents in the ADF For
323. y This helps you decide whether to run any maintenance tools to improve the print quality of your printouts You can also view the ink level information and the printhead health status on the page NOTE Before printing the print quality diagnostic page make sure you load paper For more information see Load media Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so e Control panel Touch right arrow fj touch Reports and then select Print Quality Page e Embedded Web server Click the Settings tab click Device Services in the left pane select Print a PQ Print Quality Diagnostic Page from the drop down list in the Print Quality section and then click Run Diagnostic e HP Software Windows Open the HP software that was included with the printer Click the Device Services tab and then click Print the Print Quality Diagnostic Page and follow the onscreen instructions e HP Utility Mac OS X Click the HP Utility icon in the Dock and then click Print Quality Diagnostics Solve a problem HP Officejet Pro Series PO Diagnostic Page Printer Information Prete modal mimba CATETA Product serial number DH Tarvi IO 16047 Finwe vor si PODS SPAA Pages printed Tray Dede Trey 2a 70 Auto duplax uni 4
324. y express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software 186 Technical information in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Jean loup Gailly Mark Adler jloup gzip org madler alumni caltech edu The data format used by the zlib library is described by RFCs Request for Comments 1950 to 1952 in the files http www ietf org rfc rfc1950 txt zlib format rfc1951 txt deflate format and rfc1952 txt gzip format Third party licenses 187 B HP supplies and accessories This section provides information on HP supplies and accessories for the printer The information is subject to changes visit the HP Web site www hpshopping com for the latest updates You may also make purchases through the Web site This section contains the following topics e Order printing supplies online
325. y on paper and ink as well as helping reduce paper consumption and waste HP Digital Solutions Requirements Before you set up the digital solutions make sure you have the following For all HP Digital Solutions A network connection The printer can be connected either through a wireless connection or using an Ethernet cable E NOTE Ifthe printer is connected using a USB cable you scan documents to a computer or attach scans to an e mail message using the HP software For more information see Scan an original You can receive faxes to your computer using Fax to PC or Fax to Mac For more information see Receive faxes to your computer Fax to PC and Fax to Mac The HP software HP recommends that you set up the HP Digital Solutions using the HP software provided with the printer X TIP If you would like to set up the HP Digital Solutions without installing the HP software you can use the printer s embedded Web server For Scan to Network Folder Fax to Network Folder E Appropriate privileges on the network You must have write access to the folder The name of the computer where the folder is located For information about finding the computer name see the documentation for your operating system The network address for the folder On computer running Windows network addresses are usually written in this format mypc sharedfolder A Windows shared folder or an SMB Shared Folder Mac OS X only For informati
326. y to the printer To send a fax manually the telephone must be connected directly to the port labeled 2 EXT on the printer as shown in the illustration Telephone wall jack NO Use the phone cord supplied in the box with the printer to connect to the 1 LINE port 3 Telephone If you are sending a fax manually from your phone that is connected directly to the printer you must use the keypad on the telephone to send the fax You cannot use the keypad on the printer control panel NOTE If using a serial type phone system please connect your phone directly on top of the printer cable which has a wall plug attached to it The printer cannot receive faxes but can send faxes Solution If you are not using a distinctive ring service check to make sure that the Distinctive Ring feature on the printer is set to All Rings For more information see Change the answer ring pattern for distinctive ring lf Auto Answer is set to Off you need to receive faxes manually otherwise the printer cannot receive the fax For information on receiving faxes manually see Receive a fax manually If you have a voice mail service at the same phone number you use for fax calls you must receive faxes manually not automatically This means that you must be available to respond in person to incoming fax calls For information on setting up the printer when you have a voice mail service see Case F Shared voice fax lin
327. you need to purchase a parallel splitter also called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter Set up faxing parallel phone systems 207 Appendix C To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 7 6 1 Telephone wall jack IN phone port on your computer OUT phone port on your computer Telephone optional Answering machine Computer with modem NL oOo oO AJ OJIN Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer 3 Unplug your answering machine from the telephone wall jack and connect it to the port labeled OUT on the back of the computer the computer dial up modem 4 Using the phone cord supplied in the box with the printer connect one end t
328. your printer and to determine what features work with your media e Understand supported sizes e Understand supported media types and weights Understand supported sizes NOTE Tray 2 is available with some models Media size Tray 1 Duplexer ADF Standard media sizes U S Letter 216 x 279 mm 8 5 U S Legal 216 x 356 mm 8 5 y Y x 14 inches A4 210 x 297 mm 8 3 x 11 7 U S Executive 184 x 267 mm p l U S Statement 140 x 216 mm 5 5 x 8 5 inches B5 JIS 182 x 257 mm 7 17 x 10 12 inches S A5 148 x 210 mm 5 8 x 8 3 inches 6 x 8 inches Envelopes U S 10 Envelope 105 x 241 mm 4 12 x 9 5 inches Monarch Envelope 98 x 191 mm 3 88 x 7 5 inches Card Envelope 111 x 152 mm 4 4 x 6 inches A2 Envelope 111 x 146 mm 4 37 x 5 75 inches DL Envelope 110 x 220 mm 4 3 x 8 7 inches C5 Envelope 162 x 229 mm 6 4 x 9 inches 160 Technical information continued Media size Tray 1 Duplexer ADF C6 Envelope 114 x 162 mm 4 5 x 6 4 inches Japanese Envelope Chou 3 120 x 235 mm 4 7 x 9 3 inches Japanese Envelope Chou 4 90 x 205 mm 3 5 x 8 1 inches Cards Index card 76 2 x 127 mm 3x5 inches Index card 102 x 152 mm 4 x 6 inches Index card 127 x 203 mm 5 x 8 inches A6 card 105 x 148 5 mm 4 13 x 5 83 inches A4 index card 210 x 297 mm 8 3 x 11 7 inches Hagaki 100 x 148 mm 3 9 x 5 8 inches Ofuku Hagaki 200 x 148 m
329. ze for received faxes from the printer control panel 1 Touch right arrow and then select Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch Fax Paper Size and then select an option Set automatic reduction for incoming faxes 66 Fax The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the default paper size This setting is turned on by default so the image of the incoming fax is reduced to fit on one page if possible If this feature is turned off information that does not fit on the first page is printed on a second page Automatic Reduction is useful when you receive a Legal size fax and Letter size paper is loaded in the main tray To set automatic reduction from the printer control panel 1 2 3 Touch right arrow and then select Setup Touch Fax Setup and then select Advanced Fax Setup Touch Automatic Reduction and then select On or Off Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider you can block specific fax numbers so the printer does not print faxes received from those numbers When an incoming fax call is received the printer compares the number to the list of junk fax numbers to determine if the call should be blocked If the number matches a number in the blocked fax numbers list the fax is not printed The maximum number of fax numbers you can block varies by model E NOT
330. zles can cause permanent nozzle damage CAUTION Ink can permanently mark clothing After cleaning place the printhead on a sheet of paper or paper towel Make sure the nozzles are facing up and are not in contact with the paper 104 Solve a problem 8 Clean the electrical contacts in the printhead slot inside the printer with a clean dry soft and lint free cloth 9 Plug in the power cord and turn on the printer The control panel should indicate that the printhead is missing 10 Insert the printhead into its color coded slot the label on the printhead must match the label on the printhead latch Press down firmly on the printhead to ensure proper contact 11 Where necessary repeat the steps for the remaining printheads 12 Pull the printhead latch all the way forward and then press down to ensure that the latch is engaged correctly You might have to apply some pressure to engage the latch 13 Close the top cover 14 If the control panel message remains repeat the cleaning procedure for the printhead that corresponds to the message 15 If the control panel message remains replace the printhead which corresponds to the message 16 Wait while the printer initializes the printheads and prints the alignment pages If the printer does not print the pages start the alignment process manually For more information see To align the printheads To replace the printheads NOTE To find out which printheads

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