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HP 2170p User's Manual

1. 5 External monitor port Connects an external VGA monitor or projector Right side 15 Bottom y NOTE Your computer may look slightly different from the illustration in this section Item Component Description 1 Vents 2 Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Service cover Provides access fo the hard drive bay the WLAN module slot the WWAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support 3 Battery lock latch Releases the battery from the computer 4 SIM slot Supports a wireless subscriber identity module SIM select models only The SIM slot is located inside the battery bay 5 Battery bay Holds the battery 16 Chapter 2 External component identification Item Component Description 6 Docking connector Connects an optional docking device 7 Battery release latch Releases the battery Bottom 17 3 Illus
2. 693362 141 Keyboard with pointing stick for use in Turkey includes keyboard cable and pointing stick cable 693362 151 Keyboard with pointing stick for use in Greece includes keyboard cable and pointing stick cable 693362 161 Keyboard with pointing stick for use in Latin America includes keyboard cable and pointing stick cable 693362 171 Keyboard with pointing stick for use in Saudi Arabia includes keyboard cable and pointing stick cable 693362 201 Keyboard with pointing stick for use in Brazil includes keyboard cable and pointing stick cable 693362 211 Keyboard with pointing stick for use in Hungary includes keyboard cable and pointing stick cable 693362 251 Keyboard with pointing stick for use in Russia includes keyboard cable and pointing stick cable 693362 261 Keyboard with pointing stick for use in Bulgaria includes keyboard cable and pointing stick cable 693362 271 Keyboard with pointing stick for use in Romania includes keyboard cable and pointing stick cable 693362 281 Keyboard with pointing stick for use in Thailand includes keyboard cable and pointing stick cable 693362 291 Keyboard with pointing stick for use in Japan includes keyboard cable and pointing stick cable 693362 A41 Keyboard with pointing stick for use in Belgium includes keyboard cable and pointing stick cable 693362 AB 1 Keyboard with pointing stick for use in Taiwan includes keyboard cable and pointing stick cable 693362 AD1 Keyboard with pointing stick fo
3. Audio and video Ethernet Chopter 1 Product description Two stereo speakers HD audio with SRS Premium Sound PRO Integrated 720p HD webcam supports no camera option Integrated dual array microphone on computer models equipped with a webcam Integrated mono microphone on computer models not equipped with a webcam Intel 82579LM 10 100 1000 Ethernet network interface card NIC NIC Power Down technology 3 S4 S5 wake on LAN Ethernet cable not included Category Wireless Description Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats e Atheros AR9462 802 11a b g n 2x2 Bluetooth 4 0 Combo Adapter e Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter e Intel Centrino Advanced N 6235 WLAN module e Intel Centrino Advanced N 6205 WLAN module Support for no WLAN option External media cards Integrated wireless wide area network WWAN options by way of wireless module Two world wide 5 band WWAN antennas built into display assembly Secured by subscriber identity module SIM user accessible inside battery bay Support for the following WWAN formats e HP 1t2523 LTE HSPA Mobile Broadband Module e HP 1t2522 LTE EV DO Mobile Broadband Module e HP un2430 EV DO HSPA Mobile Broadband Module e HP hs2350 HSPA Mobile Broadband Module Support for no WWAN option Support for
4. Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Chapter 4 Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures There are as many as 61 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 45 for battery removal instructions T Sa XXXXXXXX MENLO O ON E O O O TUL e rh L Warranty ly l Model Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed Component replacement procedures 43 Item Component Description 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is
5. 5 If it is necessary to replace the webcam microphone module Z CAUTION Handle the webcam microphone module with caution The module has a thin profile and is susceptible to damage when not handled carefully a Detach the webcam microphone module 1 from the display enclosure The webcam microphone module is attached to the display enclosure with double sided tape b Detach the webcam microphone module cable 2 from the display enclosure The webcam microphone module cable is attached to the display enclosure with double sided tape c Disconnect the webcam microphone module cable 3 from the webcam microphone module d Remove the webcam microphone module 4 The webcam microphone module is available using spare part number 6933 18 001 The microphone module is available using spare part number 6933 13 001 6 If it is necessary to replace the WLAN antenna cables and transceivers a Detach the WLAN antenna transceivers 1 from the display enclosure The WLAN antenna transceivers are attached to the display enclosure with double sided tape b Release the WLAN antenna cables from the clips 2 and routing channel built into the display enclosure 88 Chapter 4 Removal and replacement procedures c Remove the WLAN antenna cables and transceivers 3 The WLAN antenna cables and transceivers are included in the Antenna Kit spare part number 693299 001 7 If it is necessary to replace the WWAN antenna
6. 693299 001 Antenna Kit includes WLAN antenna cables and transceivers and WWAN antenna cables and transceivers 693300 001 Base enclosure includes rubber feet service cover release latch assembly and battery release latch assembly 693301 001 Display enclosure 693302 001 Display bezel for use on computer models equipped with webcam 693303 001 Display bezel for use on computer models not equipped with webcam 693305 001 Display Cable Kit 693306 001 Cable Kit includes audio board cable SD Card reader board cable and TouchPad cable 693307 001 Heat sink includes replacement thermal material 693308 001 Fan includes cable 693309 001 Display Panel Support Kit includes display enclosure with pre installed WLAN antenna cables and transceivers and WWAN antenna cables and transceivers 693310 001 Display Hinge Cover Kit includes left and right display hinges left and right display hinge caps and left and right display hinge covers 693311 001 Display clutch cover 693312 001 Smart Card reader assembly includes cable 693313 001 Microphone module 693315 001 Service cover 693316 001 Screw Kit Chapter 3 Illustrated parts catalog Spare part number Description 693317 001 Top cover for use on computer models equipped with a fingerprint reader includes TouchPad NOTE The top cover spare part kit includes the TouchPad but does not include a TouchPad cable The TouchPad cable
7. GHz for use only in thermal material Chapter 3 Illustrated parts catalog the People s Republic of China 3 0 MB L3 cache 17 W includes replacement Spare part number Description 694511 001 System board equipped with Intel Dual Core i7 3667U 1 80 GHz processor SC turbo up to 2 90 GHz for use only in the People s Republic of China 4 0 MB L3 cache 17 W includes replacement thermal material 694512 001 Processor bracket 694673 001 160 GB SATA II solid state drive Sequential part number listing 37 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screw driver e Magnetic screw driver e Phillips PO and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures y NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in th
8. a Remove the display bezel screw covers 1 The display bezel screw covers are available in the Rubber Kit spare part number 693355 001 b Remove the two Phillips PM2 0x4 2 screws 2 that secure the display bezel and the display clutch cover to the display assembly Component replacement procedures 83 c Remove the display clutch cover 3 The display clutch cover is available using spare part number 693311 001 d Flex the inside edges of the bottom edge 1 the left and right sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure e Remove the display bezel 4 The display bezel is available using spare part numbers 693302 001 for use on computer models equipped with a webcam and 693303 001 for use on computer models not equipped with a webcam 84 Chapter 4 Removal and replacement procedures If it is necessary to replace the display hinges display hinge covers and or display hinge caps a Remove the two Phillips PM2 0x4 2 screws 1 that secure the display hinge to the display enclosure b Remove the display hinge 2 from the display enclosure c Remove the display hinge cap 3 from the display hinge d Remove the Phillips PM2 0x4 2 screw 4 that secures the display hinge cover to the display hinge e Remove the display hinge cover 5 from the display hinge The display hinges display hinge caps and display hinge covers are included in
9. 2 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 5 Remove the service cover see Service cover on page 47 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer Component replacement procedures 55 2 Remove the memory module 2 by pulling the module away from the slot at an angle Eyf NOTE The computer uses two memory slots The top slot houses the expansion memory module The bottom slot houses the primary memory module Reverse this procedure to install a memory module 56 Chapter 4 Removal and replacement procedures Fan Description Spare part number Fan includes cable 693308 001 Before removing the fan follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Remove the battery see Battery on page 45 2 3 Disconnect all external devices from the computer 4 5 Remove the service cover see Service cover on page 47 Remove the fan 1 Disconnect the fan cable 1 from the system board 2 Remove the two Phillips PM2 0x3 4 screws 2 that secure the fan to the top cover
10. 3 Lift the left side of the fan 3 until it rests at an angle and then remove the fan Reverse this procedure to install the fan Component replacement procedures 57 Keyboard 58 For use in country region Spare part For use in country region Spare part number number Keyboard with backlight and pointing stick includes keyboard For use in the Netherlands 693363 B31 cable backlight cable and pointing stick cable For use in Belgium 693363 A41 For use in Norway 693363 09 1 For use in Brazil 693363 201 For use in Northwest Africa 693363 FP 1 For use in Bulgaria 693363 261 For use in Portugal 693363 131 For use in Canada 693363 DB1 For use in Romania 693363 271 For use in the Czech Republic 693363 FL1 For use in Russia 693363 251 and Slovakia For use in Denmark 693363 081 For use in Saudi Arabia 693363 171 For use in France 693363 051 For use in Slovenia 693363 BA1 For use in Germany 693363 041 For use in South Korea 693363 AD1 For use in Greece 693363 151 For use in Spain 693363 071 For use in Hungary 693363 211 For use in Sweden and Finland 693363 B71 For use in Iceland 693363 DD1 For use in Switzerland 693363 BG1 For use in India 693363 D61 For use in Taiwan 693363 AB 1 For use in Israel 693363 BB1 For use in Thailand 693363 281 For use in Italy 693363 061 For use in Turkey 693363 141 For use in Japan 693363 291 For use in the United Kingdom 693363 031 and Singapore For use
11. 4 Remove the speakers 3 y NOTE The speakers include four rubber isolators that are installed in the screw holes 4 These isolators are crucial to the performance of the speakers Aces Reverse this procedure to install the speakers Component replacement procedures 69 Power switch board 70 Description Spare part number Power switch board includes cable 693352 001 Before removing the power switch board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 and then remove the following components e f Service cover see Service cover on page 47 Hard drive see Hard drive on page 48 WLAN module see WLAN module on page 51 WWAN module see WWAN module on page 53 Keyboard see Keyboard on page 58 Base enclosure see Base enclosure on page 63 Remove the power switch board 1 Turn the base enclosure right side up with the front toward you 2 Remove the Phillips PM2 0x3 4 screw 1 that secures the power switch board to the base enclosure Chapter 4 Removal and replacement procedures 3 Remove the power switch board 2 Reverse t
12. 693299 001 5a WLAN antenna cables and transceivers 5b WWAN antenna cables and transceivers 26 Chapter 3 Illustrated parts catalog installed WLAN antenna cables and transceivers and WWAN antenna cables and transceivers Display assembly subcomponents Item Component Spare part number Display Hinge Cover Kit includes 693310 001 6a Left and right display hinge caps 6b Left and right display hinge covers 6c Left and right display hinges 7 Display enclosure 693300 001 8 Display clutch cover 693311 001 Display Panel Support Kit not illustrated includes display enclosure with pre 693309 001 27 Cable Kit o ltem Component Spare part number Cable Kit includes 693306 001 1 Audio board cable 2 Media Card reader assembly cable 3 TouchPad cable 28 Chapter 3 Illustrated parts catalog Mass storage devices Item Description Spare part number 1 Hard drive does not include hard drive bracket hard drive connector adapter or screws 750 GB 7200 rpm 9 5 mm 633252 001 500 GB 7200 rpm 9 5 mm SED 683801 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 5 mm 634862 001 Hard Drive Hardware Kit includes 693350 001 2a Hard drive bracket 2b Hard drive connector adapter Hard drive bracket screws not illustrated 3 Solid state drive does not include solid state drive bracket solid state drive connector adapter or s
13. cable and pointing stick cable 693363 FL1 Keyboard with backlight and pointing stick for use in the Czech Republic and Slovakia includes keyboard cable backlight cable and pointing stick cable 693363 FP 1 Keyboard with backlight and pointing stick for use in Northwest Africa includes keyboard cable backlight cable and pointing stick cable 693543 001 128 GB SATA Ill solid state drive 693544 001 180 GB SATA III solid state drive 693545 001 256 GB SATA III self encrypting solid state drive 693710 001 65 W HP Smart AC adapter RC V EM 3 wire 693711 001 65 W HP Smart AC adapter non PFC 3 wire 693716 001 65 W HP travel AC adapter non PFC 3 wire 694507 001 Top cover for use on computer models not equipped with a fingerprint reader includes TouchPad NOTE The top cover spare part kit includes the TouchPad but does not include a TouchPad cable The TouchPad cable is included in the Cable Kit spare part number 693306 001 694508 001 System board equipped with Intel Dual Core i3 3217U 1 80 GHz processor for use only in the People s Republic of China 3 0 MB L3 cache 17 W includes replacement thermal material 694509 001 System board equipped with Intel Dual Core i5 3317U 1 70 GHz processor SC turbo up to 2 60 GHz for use only in the People s Republic of China 3 0 MB L3 cache 17 W includes replacement thermal material 6945 10 001 System board equipped with Intel Dual Core i5 3427U 1 70 GHz processor SC turbo up to 2 70
14. 77 spare partnumber 23 32 77 108 Index J jacks audio in 13 audio out 13 headphone 13 microphone 13 network 15 R45 15 K key components 9 keyboard product description 4 remval 58 spare part numbers 21 22 33 34 35 36 58 keys esc 9 fn 9 function 9 num lk 9 Windows applications key 9 Windows logo key 9 L left side components 13 light components 10 lights AC adapter battery 12 caps lock 10 hard drive 12 num lock 10 power 12 TouchPad 10 webcam 7 wireless 10 12 M mass storage device illustrated 29 precautions 39 spare part numbers 29 Media Card reader assembly removal 71 spare partnumber 23 33 71 Media Card reader assembly cable illustrated 28 Media Card reader location 14 memory module product description 1 removal 55 spare partnumbers 31 32 55 microphone location 7 product description 2 microphone jack 13 microphone module removal 88 spare partnumber 26 32 88 model description 44 model name 1 monitor port 15 N network jack 15 num lkkey 9 num lock light location 10 numeric keypad 9 e operating system product description 4 P packaging guidelines 41 plastic parts service considerations 38 pointing device product description 4 pointing stick 11 pointing stick button 11 ports DisplayPort 13 external monitor 15 monitor 15 product description 4 USB 13 USB 3 0 charging 15 power connector 13 power cord set requirements 104 spare part numb
15. Bluetooth 4 0 657325 001 Combo Adapter Intel Centrino Advanced N 6235 WLAN module 670292 001 Intel Centrino Advanced N 6205 WLAN module 631954 001 19 Hard drive does not include hard drive bracket hard drive connector adapter or screws 750 GB 7200 rpm 9 5 mm 633252 001 500 GB 7200 rpm 9 5 mm self encrypting drive 683801 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 5 mm 641672 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket hard drive 693350 001 connector adapter and screws Chapter 3 Illustrated parts catalog Item Component Spare part number Solid state drive not illustrated does not include bracket connector or screws 256 GB SATA III self encrypting solid state drive 693545 001 180 GB SATA III solid state drive 693544 001 160 GB SATA II solid state drive 694673 001 128 GB SATA III solid state drive 693543 001 20 Service cover 693315 001 Computer major components 25 Display assembly subcomponents Item Component Spare part number 1 Display bezel For use on computer models equipped with a webcam 693302 001 For use on computer models not equipped with a webcam 693303 001 2 11 6 in HD LED AG SVA display panel 693361 001 Display Cable Kit includes 693305 001 3 Display panel cable and webcam microphone module cable 4 Webcam microphone module 693318 001 Microphone module 693313 001 Antenna Kit includes
16. Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Computer Setup Starting Computer Setup 91 Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions Ey NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter or e To save your changes and exit Computer Setup menus cl
17. WWAN after market option Integrated Smart Card reader Secure Digital SD Media reader slot with push push technology supporting the following digital card formats e MultiMediaCard MMC e MMC e Secure Digital SD Memory Card e SDHC e SDXC 4 Category Description Ports e Audio in mono microphone audio out stereo headphone combo jack e Battery connector e DisplayPort 1 1a e Docking connector e HP Smart AC adapter e RJ 45 Ethernet e USB 3 0 ports 2 1 USB 3 0 charging port 1 USB 3 0 port e VGA Dsub 15 pin supporting 1920x1200 external resolution 75 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video Keyboard pointing Chiclet style keyboard with numeric keypad upper left justified dual point spill resistant with devices drain durakeys backlit optional Power requirements Gesture support MultiTouch gestures enabled two finger scrolling and pinch zoom as default Taps enabled by default Support for TouchPad with image sensor Support for 2 way scroll Supports the following AC adapters e 65 W HP Smart AC adapter PFC RC V EM 3 wire e 65 W HP Smart AC adapter non PFC 3 wire e 65 W HP travel AC adapter non PFC 3 wire Support for 6 cell 48 Wh 2 20 Ah and 4 cell 30 Wh 2 00 Ah Li ion batteries Security Support for security cable lock Support for fingerprint reader and no fingerprint reader
18. a WLAN device and or a WWAN device is on e Amber All wireless devices are off 2 Power light e On The computer is on e Blinking The computer is in the Sleep state e Off The computer is off or in Hibernation 3 AC adapter Battery light e Amber The computer is connected to external power and the battery is charged from O to 90 percent e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged 4 Hard drive light e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive 5 Speakers 2 Produce SRS Premium Sound NOTE To use the SRS Premium Sound PRO software select Start gt All Programs gt SRS Premium Sound 12 Chapter 2 External component identification Left side E NOTE Your computer may look slightly different from the illustration in this section Item Component Description 1 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Power connector Connects an AC adapter 3 U
19. cables and transceivers a Detach the WWAN antenna transceivers 1 from the display enclosure The WWAN antenna transceivers are attached to the display enclosure with double sided tape b Release the WWAN antenna cables from the clips 2 and routing channel built into the display enclosure Component replacement procedures 89 c Remove the WWAN antenna cables and transceivers 3 The WWAN antenna cables and transceivers are included in the Antenna Kit spare part number 693299 001 Reverse this procedure to reassemble and install the display assembly 90 Chapter 4 Removal and replacement procedures 5 Computer Setup BIOS and Advanced System Diagnostics Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory f NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup f NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for
20. download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed as follows 1 2 3 Start Computer Setup Use a pointing device or the arrow keys to select File gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter Updating the BIOS 93 Ey NOTE You can also determine the BIOS version by turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update 94 Z CAUTION CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer i
21. in Latin America 693363 161 For use in the United States 693363 001 Keyboard with pointing stick includes keyboard cable and For use in the Netherlands 693362 B31 pointing stick cable For use in Belgium 693362 A41 For use in Norway 693362 091 For use in Brazil 693362 201 For use in Northwest Africa 693362 FP 1 For use in Bulgaria 693362 261 For use in Portugal 693362 131 For use in Canada 693362 DB1 For use in Romania 693362 271 For use in the Czech Republic 693362 FL1 For use in Russia 693362 251 and Slovakia For use in Denmark 693362 081 For use in Saudi Arabia 693362 171 For use in France 693362 051 For use in Slovenia 693362 BA1 For use in Germany 693362 041 For use in South Korea 693362 AD1 For use in Greece 693362 151 For use in Spain 693362 071 Chapter 4 Removal and replacement procedures For use in country region Spare part For use in country region Spare part number number For use in Hungary 693362 211 For use in Sweden and Finland 693362 B71 For use in Iceland 693362 DD1 For use in Switzerland 693362 BG1 For use in India 693362 D61 For use in Taiwan 693362 AB1 For use in Israel 693362 BB1 For use in Thailand 693362 281 For use in Italy 693362 061 For use in Turkey 693362 141 For use in Japan 693362 291 For use in the United Kingdom 693362 031 and Singapore For use in Latin America 693362 161 For use in the United States 693362 001 Before removing the keyboard follow these steps 1 ub oO N
22. it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Component replacement procedures 51 4 Remove the battery see Battery on page 45 5 Remove the service cover see Service cover on page 47 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module Ey NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 1 1a b g n WLAN module the yellow WLAN antenna cable connects to the middle terminal on the WLAN module 2 Remove the Phillips PM2 0x3 0 screw 2 that secures the WLAN module to the base enclosure The WLAN module tilts up 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle eto E NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration 52 Chapter 4 Removal and replacement procedures Reverse this procedure to install the WLAN module WWAN module f NOTE The WWAN module and the WLAN module are not interchangeable Description Spare part number H
23. or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Preliminary replacement requirements 39 A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic compo
24. restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 Click the diagnostic test you want to run and then follow the on screen instructions E NOTE If you need to stop a diagnostics test while it is running press esc Using Advanced System Diagnostics 95 6 Specifications Computer specifications Metric U S Dimensions Width 29 20 cm 11 50 in Depth 19 20 cm 7 56 in Height 2 65 cm 1 04 in Weight equipped with 4 cell battery hard drive 1 1 33 kg 2 93 Ibs memory module and WLAN module Input power Operating voltage and current 18 5 V dc 3 5 A 65 W 18 5 V dc 3 5 A 65 W Slim Adapter 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 96 Chapter 6 Specifications 11 6 inch SGA display specifications Metric U S Dimensions Height 14 70 cm 5 79 in Width 25 90 cm 10 2
25. run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status You can view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 2 1 Turn on or
26. up the computer you can create recovery media using HP Recovery Disc Creator This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted HP Recovery Disc Creator can create two kinds of recovery DVDs as follows e Windows DVD Installs the operating system without additional drivers or applications e Driver DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications Creating recovery media Ey NOTE The Windows DVD can be created only once Thereafter the option to create that media will not be available 1 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator 2 Select Driver DVD or Windows DVD 3 From the drop down menu select the drive for burning the recovery media 4 Click the Burn button to start the burning process Backing up your information 100 Recovery after a system failure is as good as your most recent backup Immediately after setting up the computer you should create system repair discs select models only using the installed optical drive select models only or an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair discs select model
27. wireless antenna cables 2 through the top cover left side opening 3 and the display panel cable 4 and the right side wireless antenna cables through the top cover right side opening 5 Reverse this procedure to install the top cover 82 Chapter 4 Removal and replacement procedures Display assembly subcomponents Ey NOTE The display assembly is spared at the subcomponent level only For more display assembly spare part information see the individual removal subsections To access the display assembly subcomponents follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 45 and then remove the following components a Service cover see Service cover on page 47 Hard drive see Hard drive on page 48 c Optical drive see Hard drive on page 48 d WLAN module see WLAN module on page 51 e WWAN module see WWAN module on page 53 m e Fan see Fan on page 57 g Keyboard see Keyboard on page 58 h Base enclosure see Base enclosure on page 63 i System board see System board on page 75 If it is necessary to replace the display bezel or any of the display assembly subcomponents
28. 0 in Diagonal 29 50 cm 11 61 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 2 0 W Viewing angle 65 horizontal 50 vertical typical 11 6 inch SGA display specifications 97 Hard drive specifications 98 750 GB 500 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm Length 100 2 mm 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm 69 9 mm Weight 110g 110g 110g Interface type SATA SATA SATA Transfer rate Synchronous maximum 1 1 GB sec 1 1 GB sec 1 1 GB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 2 0 ms 1 5 ms 1 5 ms Average read write 12 16 ms 11 13 ms 11 13 ms Maximum 22 ms 22 ms 22 ms Logical blocks 1 465 149 168 976 773 168 628 142 448 Disk rotational speed 7200 rpm 7200 rpm 7200 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less 0 C to 60 C 32 F to 140 F NOTE Certain restrictions and exclusions apply Contact technical support for details Chapter 6 Specifications 7 Backup and recovery To protect your information use Windows Backup and Restore to back up individual files and folders back up your entire hard d
29. AN module on page 53 y Fan see Fan on page 57 e Keyboard see Keyboard on page 58 Base enclosure see Base enclosure on page 63 g h System board see System board on page 75 Remove the Smart Card reader assembly 1 Remove the two Phillips PM2 0x3 4 screws 1 that secure the Smart Card reader assembly to the top cover Slide the Smart Card reader assembly 2 to the left to release it from the clips built into the top cover Component replacement procedures 79 3 Remove the Smart Card reader assembly 3 Reverse this procedure to install the Smart Card reader assembly Top cover Ey NOTE The top cover spare part kit includes the TouchPad The TouchPad cable is included in the Cable Kit spare part number 693306 001 Description Spare part number For use on computer models equipped with a fingerprint reader 693317 001 For use on computer models not equipped with a fingerprint reader 694507 001 y NOTE The display assembly is spared at the subcomponent level only For more display assembly spare part information see the individual removal subsections Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Disconn
30. EE 30 Sequential part number listing sic csccewanedscvensavensaics neta daateaneotananacaciarsiecensdebedbicnydaanwenetsentuutendatrs 31 4 Removal and replacement procedures ccscsscsssscsessccesscccsscccescccescccescccescccessceesscoess 38 Preliminary replacement requirement ccceeeececeeseeeeeeseceesnceecesnaeeeecsaeecesaeeeecsaeeeeseneeeesnseees 38 Tools reg ired ch eecacensapteexa a ensesare singe e Aee iaee eT a einvanndiematuadnunaen 38 Service considerations sys ecaoaieesacayduaneiueaeaaiae heinous wiaea eesaas earn dle erated 38 Plasie PariS ree ae unas E e atolls alee AA T ET 38 Cables and connectors re isccoxic ssccnssassevanecnenad evaueineeacererasntnadsterrantanaresaniendens 38 Drive handling esisin a A O S 39 Gro nding g idelines ssori sieisen ie aa e i e eee Sunset banca ie Ee 39 Electrostatic discharge Aa Wiage sscssirdiecadseceasarscidessatsarsaccixeraeneasiaviinaraduentnees 39 Packaging and transporting guidelines cccsscceeeeeteceeeeeteees 4 Component replacement procedures ccccccessceeseseeeeeeseeeeeecseeeeeceeeeeeeeseeeeeeseeseeenseteeeenneaes 43 SEVICE AAG 22 553sapsacsanacncazseaccestice weceansensaneessaeteeepaseanecenaccantean peed teased astenctecnseametenaases 43 Computer feet si asrianiasr Sebe ied siolivnddaneaeidiantehialieas nba tblenteaees 44 Baten oeenn n cara gacaaageaagts ctesysiaeanee E sense aun E E A 45 SIM e E E E E E weraaatee 46 Service COVEI po
31. GY HP EliteBook 2170p Notebook PC Maintenance and Service Guide Copyright 2012 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2012 Document Part Number 677 134 001 Safety warning notice A WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with
32. Memory Card e SDHC e SDXC 2 Power switch e When the computer is off slide the switch to turn on the computer e When the computer is on slide the switch briefly to initiate Sleep e When the computer is in the Suspend state slide the switch briefly to exit Sleep e When the computer is in Hibernation slide the switch briefly to exit Hibernation CAUTION Sliding and holding the power switch will result in the loss of unsaved information If the computer has stopped responding and operating system shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings e Select Start gt Control Panel gt System and Security gt Power Options e For more information see the HP Notebook Reference Guide 14 Chapter 2 External component identification Item Component Description 3 USB 3 0 charging port Connects an optional USB 3 0 device and provides enhanced USB power performance The USB 3 0 charging port can also charge select models of cell phones and MP3 players even when the computer is off NOTE A charging USB port also referred to as a powered USB port allows you to charge connected USB devices Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port 4 RJ 45 network jack Connects a network cable
33. P lt2523 LTE HSPA Mobile Broadband Module 675793 001 HP It2522 LTE EV DO Mobile Broadband Module 675791 001 HP un2430 EV DO HSPA Mobile Broadband Module 634400 001 HP hs2350 HSPA Mobile Broadband Module 668969 001 Before removing the WWAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer 2 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 5 Remove the service cover see Service cover on page 47 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal 2 Remove the Phillips PM2 0x3 0 screw 2 that secures the WWAN module to the base enclosure The WWAN module tilts up Component replacement procedures 53 3 Remove the WWAN module 3 by pulling the module away from the slot at an angle y NOTE If the WWAN antenna cables are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration P Reverse this procedure
34. Remove the Phillips PM2 0x3 7 screw 1 that secures the audio board to the base enclosure Lift the right side of the audio board 2 until it rests at an angle Component replacement procedures 67 4 Remove the audio board 3 and cable Reverse this procedure to install the audio board Speakers Description Spare part number Speakers include cables and 4 rubber isolators 655792 001 Before removing the speakers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 and then remove the following components Service cover see Service cover on page 47 b Hard drive see Hard drive on page 48 c WLAN module see WLAN module on page 51 d WWAN module see WWAN module on page 53 e Keyboard see Keyboard on page 58 f Base enclosure see Base enclosure on page 63 68 Chapter 4 Removal and replacement procedures Remove the speakers 1 Turn the base enclosure right side up with the front toward you 2 Release the speaker cable 1 from the clips built into the base enclosure 3 Remove the four Phillips PM2 5x5 9 screws 2 that secure the speakers to the base enclosure
35. SB 3 0 port Connects optional USB 3 0 devices and provide enhanced USB power performance 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 Smart Card reader select models only Supports optional smart cards 6 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 7 Audio out headphone jack Audio in Produces sound when connected to optional powered microphone jack stereo speakers headphones earbuds a headset or television audio Also connects an optional headset microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone Left side 13 Right side y NOTE Your computer may look slightly different from the illustration in this section Item Component Description 1 Media Card reader Supports the following digital card formats e MultiMediaCard MMC e MMC e Secure Digital SD
36. Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 and then remove the following components a Service cover see Service cover on page 47 b Hard drive see Hard drive on page 48 c WLAN module see WLAN module on page 51 d WWAN module see WWAN module on page 53 e Fan see Fan on page 57 f Keyboard see Keyboard on page 58 g Base enclosure see Base enclosure on page 63 Component replacement procedures 75 76 E NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board SIM see SIM on page 46 Memory module see Memory module on page 55 RTC battery see RTC battery on page 73 Heat sink see Heat sink on page 77 Remove the system board 1 2 3 Remove the two Phillips PM2 0x3 4 screws 1 that secure the system board to the top cover Lift the rear edge of the system board 2 and swing it up and forward until it rests upside down in front of the computer Release the ZIF connector to which the TouchPad cable is connected and then disconnect the TouchPa
37. Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 45 Remove the service cover see Service cover on page 47 Remove the keyboard 1 2 Loosen the four Phillips captive screws that secure the keyboard to the computer Rest and secure the computer on its left side Component replacement procedures 59 3 Partially open the computer 4 Insert a screw driver or similar thin tool into the keyboard release opening in the battery bay and then press on the back of the keyboard until the keyboard disengages from the computer Turn the computer rightside up with the front toward you Open the computer Lift the rear edge of the keyboard 1 until the keyboard rests at an angle Yr oe Se Slide the keyboard 2 toward the display until the tabs on the front edge of the keyboard disengage from the slots in the top cover 60 Chapter 4 Removal and replacement procedures 9 Swing the top edge of the keyboard up and forward 3 until it rests upside down on the palm rest NOTE The keyboard backlight cable is present on select models only 10 Release the ZIF connector 1 to which the keyboard backlight cable is attac
38. ch cover removal 84 spare part number 27 32 84 display enclosure spare part number 27 32 display hinge removal 85 spare part number 27 32 85 display hinge cap removal 85 spare part number 27 32 85 display hinge cover removal 85 spare part number 27 32 85 Display Hinge Cover Kit spare part number 27 32 85 display panel product description 1 removal 86 spare part number 26 33 87 display panel cable removal 87 spare part number 26 32 87 Display Panel Support Kit spare part number 27 32 DisplayPort 13 docking connector location 17 drives preventing damage 39 E electrostatic discharge 39 equipment guidelines 42 esc key 9 Ethernet product description 2 external monitor port 15 Index 107 F fan removal 57 spare partnumber 23 32 57 feet location 44 spare partnumber 44 fingerprint reader 8 fingerprint reader board removal 50 spare partnumber 23 33 50 fnkey 9 front component 12 function keys 9 G graphics product description 1 grounding guidelines 39 guidelines equipment 42 grounding 39 packaging 41 transporting 41 workstation 41 H hard drive precautions 39 product description 2 removal 48 spare part numbers 24 29 31 32 48 specifications 98 hard drive bracket illustrated 29 removal 49 hard drive connector adapter illustrated 29 removal 49 Hard Drive Hardware Kit contents 29 spare part number 24 29 33 48 hard drive light 12 headphone jack 13 heat sink removal
39. chipset Graphics Intel HD Graphics 4000 integrated universal memory architecture UMA graphics Panel 11 6 in lightemitting diode LED high definition HD AntiGlare AG SVA 1368x768 display with and without webcam and microphone All display assemblies include two wireless local area network WLAN antenna cables and two wireless wide area network WWAN antenna cables Supports low voltage differential signalling LVDS Supports optional privacy filter Memory Two customer accessible upgradable memory module slots DDR3 12800 1600 MHz dual channel support Supports 16384 MB of system RAM in the following configurations e 16384 MB 8192 MBx2 dual channel 12288 MB 8192 MBx1 4096 MBx1 dual channel 8192 MB 8192 MBx1 or 4096x2 dual channel 4096 MB 4096 MBx1 or 2048 MBx2 dual channel 2048 MB 2048x1 2 Category Hard drive Description Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Customer accessible Serial ATA Supports the following hard drives e 750 GB 7200 rpm 9 5 mm e 500 GB 7200 rpm 7 0 mm self encrypting drive SED e 500 GB 7200 rpm 7 0 mm e 320 GB 7200 rpm 7 0 mm Solid state drive Solid state drive SSD mounts in the same bracket as the hard drive Customer accessible Serial ATA type Il and Ill Supports the following SSDs e 256 GB SED Ill e 180 GB II e 160 GB Il e 128 GB III
40. country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used Requirements for specific countries and regions 105 9 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP origi
41. crews 256 GB SATA III self encrypting solid state drive 693545 001 180 GB SATA III solid state drive 693544 001 160 GB SATA II solid state drive 694673 001 128 GB SATA Ill solid state drive 693543 001 Mass storage devices 29 Miscellaneous parts Component Spare part number AC adapter 65 W HP Smart AC adapter PFC RC V EM 3 wire 693710 001 65 W HP Smart AC adapter non PFC 3 wire 693711 001 65 W HP travel AC adapter non PFC 3 wire 693716 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 49037 1 202 For use in Denmark 49037 1 081 For use in Europe 49037 1 021 For use in India 49037 1 D61 For use in Israel 49037 1 BB1 For use in Japan 490371 291 For use in North America 49037 1 001 For use in the People s Republic of China 490371 AA1 For use in South Africa 49037 1 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 49037 1 AB1 For use in Thailand 49037 1 201 For use in the United Kingdom and Singapore 490371 031 Screw Kit 693316 001 30 Chapter 3 Illustrated parts catalog Sequential part number listing Spare part number Description 49037 1 001 Power cord for use in North America 3 pin black 1 83 m 490371 011 Power cord for use in Australia 3 pin black 1 83 m 490371 021 Power cord
42. custesmudaranawsunsuedav saith saliobalenanacvauints vaeuvinanlel duasqibvsuniandeaquelasaiinlate 101 Using the Windows recovery tools i ccccdicvacwdxasodsnswcewaris chains dacunhansandadnlestaddobodccaneneines 101 Using f1 1 recovery tools ai rivicinnciep ania vaneerpta demneid ie menace 102 Using a Windows 7 operating system DVD purchased separately 0cceeeeeees 103 8 Power cord set requirements cicscsscsssccssssccsasscsanscsdnscocsscscsenscnsnscsens coosacccssccesansecenonssnseesnen 104 Requirements for all equities cis sscnanlinheicdnorduianduieeinteso vido ein tanetbawianouniiaanne 104 Requirements for specific countries ANd regions ccccecceceeeeeseeeeeeeeeeeeeeeeeeeceseeeeeeenseeeeentaaeess 105 gt RG CAV sss hcccsicetck cs encseinnesiatetaniaassacuseiwaiesehcioeds cada wa bio eeae shes etic dct dew 106 AER Ss sciserssicnacsicisaies snnenseincsadeveniedennsecnuaseds ANE AE AEN ANN E 107 vii viii 1 Product description Category Product Name Description HP EliteBook 2170p Notebook PC Processors e Intel Dual Core i7 3667U 1 80 GHz processor SC turbo up to 2 90 GHz 4 0 MB L3 cache 17 W e Intel Dual Core i5 3427U 1 70 GHz processor SC turbo up to 2 70 GHz 3 0 MB L3 cache 17 W e Intel Dual Core i5 3317U 1 70 GHz processor SC turbo up to 2 60 GHz 3 0 MB L3 cache 17 W e Intel Dual Core i3 3217U 1 80 GHz processor 3 0 MB L3 cache 17 W Chipset Mobile Intel QM77
43. d 1 Release the zero insertion force ZIF connector to which the fingerprint reader board cable is attached and then disconnect the fingerprint reader board cable 1 from the SD Card reader board Remove the Phillips PM2 0x2 0 screw 2 that secures the fingerprint reader board bracket to the top cover Chapter 4 Removal and replacement procedures 3 Lift the rear edge of the fingerprint reader board bracket 3 and then remove the bracket 4 Remove the fingerprint reader board and cable 4 Reverse this procedure to install the fingerprint reader board WLAN module Description Spare part number Atheros AR9462 802 11a b g n 2x2 Bluetooth 4 0 Combo Adapter 676786 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Intel Centrino Advanced N 6235 WLAN module 670292 001 Intel Centrino Advanced N 6205 WLAN module 631954 001 Z CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut
44. d cable 1 from the system board Chapter 4 Removal and replacement procedures 4 Release the ZIF connector to which the Smart Card reader board cable is connected and then disconnect the Smart Card reader board cable 2 from the system board p lt Ma 5 Remove the system board Reverse this procedure to install the system board Heat sink Description Spare part number Heat sink includes replacement thermal material 693307 001 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 45 and then remove the following components Service cover see Service cover on page 47 b Hard drive see Hard drive on page 48 c WLAN module see WLAN module on page 51 d WWAN module see WWAN module on page 53 e Fan see Fan on page 57 f Keyboard see Keyboard on page 58 Component replacement procedures 77 g Base enclosure see Base enclosure on page 63 h System board see System board on page 75 Remove the heat sink 1 Following the 1 2 3 4 sequence stamped into the heat sink loosen the four captive Philllips screws 1 that secure the heat si
45. d cable and pointing stick cable Chapter 3 Illustrated parts catalog Spare part number Description 693363 041 Keyboard with backlight and pointing stick for use in Germany includes keyboard cable backlight cable and pointing stick cable 693363 051 Keyboard with backlight and pointing stick for use in France includes keyboard cable backlight cable and pointing stick cable 693363 061 Keyboard with backlight and pointing stick for use in Italy includes keyboard cable backlight cable and pointing stick cable 693363 071 Keyboard with backlight and pointing stick for use in Spain includes keyboard cable backlight cable and pointing stick cable 693363 081 Keyboard with backlight and pointing stick for use in Denmark includes keyboard cable backlight cable and pointing stick cable 693363 091 Keyboard with backlight and pointing stick for use in Norway includes keyboard cable backlight cable and pointing stick cable 693363 131 Keyboard with backlight and pointing stick for use in Portugal includes keyboard cable backlight cable and pointing stick cable 693363 141 Keyboard with backlight and pointing stick for use in Turkey includes keyboard cable backlight cable and pointing stick cable 693363 151 Keyboard with backlight and pointing stick for use in Greece includes keyboard cable backlight cable and pointing stick cable 693363 161 Keyboard with backl
46. e in Belgium 693362 A41 For use in Brazil 693362 201 For use in Bulgaria 693362 261 For use in Canada 693362 DB1 For use in the Czech Republic and Slovakia 693362 FL1 For use in Denmark 693362 081 For use in France 693362 051 For use in Germany 693362 041 For use in Greece 693362 151 For use in Hungary 693362 211 For use in Iceland 693362 DD1 For use in India 693362 D61 For use in Israel 693362 BB1 For use in Italy 693362 061 For use in Japan 693362 29 1 For use in Latin America 693362 161 For use in the Netherlands 693362 B31 For use in Norway 693362 09 1 For use in Northwest Africa 693362 FP 1 For use in Portugal 693362 131 For use in Romania 693362 271 For use in Russia 693362 251 For use in Saudi Arabia 693362 171 For use in Slovenia 693362 BA1 For use in South Korea 693362 AD1 For use in Spain 693362 071 For use in Sweden and Finland 693362 B71 For use in Switzerland 693362 BG1 22 Chapter 3 Illustrated parts catalog Item Component Spare part number For use in Taiwan 693362 AB1 For use in Thailand 693362 281 For use in Turkey 693362 141 For use in the United Kingdom and Singapore 693362 031 For use in the United States 693362 001 3 Top cover includes TouchPad NOTE The top cover spare part kit includes the TouchPad but does not include a TouchPad cable The TouchPad cable is included in the Cable Kit spare part number 693306 001 For use on computer model
47. e to remove the following components from the defective base enclosure and install them on the replacement base enclosure e Audio board see Audio board on page 67 e Speakers see Speakers on page 68 e Power switch board see Power switch board on page 70 Remove the base enclosure 1 Close the computer 2 Turn the computer upside down with the front toward you Component replacement procedures 63 3 Disconnect the following cables from the system board 1 Display panel cable 2 Power switch board cable 3 Speaker cable 4 Audio board cable 4 Release the display panel cable and wireless antenna cables 1 from the clips 2 and routing channels built into the base enclosure 64 Chapter 4 Removal and replacement procedures 5 Remove the two rubber screw covers 1 and 2 in the rear corners of the base enclosure The rubber screw covers are included in the Rubber Kit spare part number 693355 001 NOTE The rubber screw covers are different sizes The longer rubber screw cover 2 should be installed in the rear right corner 6 Remove the ten Torx TM2 0x5 6 screws 3 that secure the base enclosure to the computer 7 Remove the two Torx TM2 0x3 7 screws from the docking station alignment guide holes that secure the base enclosure to the computer ee ee 8 Position the computer with the front toward you Component replacement procedures 65 9 Disengage the base encl
48. ect all external devices from the computer 4 Remove the battery see Battery on page 45 and then remove the following components a Service cover see Service cover on page 47 b Hard drive see Hard drive on page 48 c WLAN module see WLAN module on page 51 80 Chapter 4 Removal and replacement procedures d WWAN module see WWAN module on page 53 e Fan see Fan on page 57 f Keyboard see Keyboard on page 58 g Base enclosure see Base enclosure on page 63 h System board see System board on page 75 Ey NOTE When replacing the top cover be sure to remove the following components from the defective top cover and install them on the replacement top cover e Fingerprint reader board see Fingerprint reader board on page 50 e Media Card reader assembly see Media Card reader assembly on page 71 e Smart Card reader assembly see Smart Card reader assembly on page 79 Remove the top cover 1 Release the left side wireless antenna cables 1 from the clips 2 and routing channel built into the top cover 2 Release the display panel cable 3 and right side wireless antenna cables from the clips 4 and routing channel built into the top cover 3 Remove the two Phillips PM2 0x5 0 screws 5 that secure the top cover to the display assembly Component replacement procedures 81 4 Disengage the top cover 1 from the display assembly making sure to guide the left side
49. eeneeeececeeceeeeeecececaaueasaeeesseeeeeeceteceeeeeaaeaaaqeees 92 Navigating and selecting in Computer Setup cccsccccesscceeeeseeeeeeeeneeesesneeeeesnseeeenses 92 Restoring factory settings in Computer Setup cccsccccescceeeeeeteeeeeeneeeeseneeessenseeeenaes 93 Updating the BIOS ireren ieina a bed Ben e a da Sale NEE E 93 Determining the BIOS version cansxiciceacss didaiwinceudxaumiasdauiuaacdnanatinntadeasnsnminatuie dulnaedebius snes 93 Downloading a BIOS Updale sncinnensunosmineiwiieiaa amarante 94 Using Advanced System Diagnostics ssa ccisandicosstveasansdacareensccestaravexaduceniess cued deoamonte anand eae 95 6 SpecificahionS siisisiicanisaninnnnminnsiinninuimiininini nnd 96 Computer specifications visit isasiandiescucteidauniezndlerhedlenaniadeninsnendaaiancnluneneni recauanadeannotasanetonanenans 96 11 6 inch SGA display specifications cic cvasansenussniceranestewanavivvehstatanauelanvadausinvedensuuesaavencenueaneyk 97 Harddrive specifications sornsssiosin iani a a a a E E ee een E E 98 vi 7 Backup and recovery cuniicinnasiiminendianmomnduininirnniodniitnnenanadineninnn 99 Creating recovery media with HP Recovery Disc Creator ccccccceceeeceeeeeeeeeeeeeeesseeeeeeeetseeeeees 100 Creating recovery media csr cassowrannagecl texas tale eh cxqeit vob dats eas vais ce 100 Backing up your information ci siacedunspivienieeeaemsanseeaavanepnuninpiaenu anata ieamaamaneneiae 100 Performing a system recovery i v ia
50. eir proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily 38 Chapter 4 Removal and replacement procedures Drive handling CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive
51. emove the hard drive from the computer 3 If it is necessary to disassemble the hard drive perform the following steps Position the hard drive with the connector toward you Disconnect the hard drive connector adapter 1 from the hard drive Remove the four Phillips PM2 9x4 1 screws 2 that secure the hard drive bracket to the hard drive Lift the left side of the hard drive bracket 3 until it rests at an angle Remove the hard drive bracket 4 from the hard drive The hard drive bracket hard drive connector adapter and screws are available in the Hard Drive Hardware Kit spare part number 693350 001 Component replacement procedures 49 P Co Reverse this procedure to reassemble and install the hard drive Fingerprint reader board 50 Description Spare part number Fingerprint reader board includes bracket and cable 693349 001 Before removing the fingerprint reader board follow these steps 1 r SS PS Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 45 Remove the service cover see Service cover on page 47 Remove the hard drive see Hard drive on page 48 Remove the fingerprint reader boar
52. ers 30 31 power light 12 power requirements product description 4 power switch 14 power switch board removal 70 spare partnumber 24 33 70 processor bracket spare part number 37 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drive 2 keyboard 4 memory module 1 microphone 2 operating system 4 pointing device 4 ports 4 power requirements 4 processors 1 product name 1 security 4 serviceability 6 solid state drive 2 video 2 wireless 3 product name 1 43 product number 43 R removal replacement preliminaries 38 procedures 43 right side components 14 RJ 45 jack 15 RTC battery removal 73 spare part number 24 31 73 Rubber Kit spare part number 24 33 S Screw Kit spare part number 30 32 security cable slot 13 security product description 4 serial number 43 service considerations cables 38 connectors 38 plastic parts 38 service cover location 16 removal 47 spare part number 25 32 47 service tag 19 43 serviceability product description 6 SIM slot location 16 SIM removal 46 Smart Card reader assembly removal 79 spare part number 23 32 79 Smart Card reader location 13 solid state drive precautions 39 product description 2 spare part numbers 25 29 36 37 speakers 12 removal 68 spare part number 24 33 68 specifications computer 96 display 97 hard drive 98 system board removal 75 spare part nu
53. for all countries 104 The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Chapter 8 Power cord set requirements Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO France UTE 1 Germany VDE 1 ltaly IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO The People s Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the
54. for use in Europe 3 pin black 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 49037 1 081 Power cord for use in Denmark 3 pin black 1 83 m 490371 111 Power cord for use in Switzerland 3 pin black 1 83 m 49037 1 201 Power cord for use in Thailand 3 pin black 1 83 m 49037 1 202 Power cord for use in Brazil 3 pin black 1 83 m 490371 291 Power cord for use in Japan 3 pin black 1 83 m 490371 AA1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 49037 1 AB1 Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use in South Korea 3 pin black 1 83 m 49037 1 AR1 Power cord for use in South Africa 3 pin black 1 83 m 49037 1 BB1 Power cord for use in Israel 3 pin black 1 83 m 490371 D01 Power cord for use in Argentina 3 pin black 1 83 m 49037 1 D61 Power cord for use in India 3 pin black 1 83 m 631954 001 Intel Centrino Advanced N 6205 WLAN module 633252 001 750 GB 7200 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector adapter or screws NOTE The hard drive bracket hard drive connector adapter and screws are included in the Hard Drive Hardware Kit spare part number 693350 001 634400 001 HP un2430 EV DO HSPA Mobile Broadband Module 634925 001 500 GB 7200 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector adapter or screws NOTE The hard d
55. he 17 W Equipped with Intel Dual Core i3 3217U 1 80 GHz processor 3 0 MB L3 cache 694508 001 17 W 8 Heat sink includes replacement thermal material 693307 001 9 Fan includes cable 693308 001 Computer major components 23 24 Item Component Spare part number 10 Speakers include cables and 4 rubber isolators 693354 001 11 RTC battery 651038 001 12 Power switch board includes cable 693352 001 13 Audio board 69335 1 001 NOTE The audio board spare part kit does not include an audio board cable The audio board cable is included in the Cable Kit spare part number 693306 001 14 Battery Li ion 6 cell 48 Wh 2 2 Ah 685988 001 A cell 30 Wh 2 0 Ah 671604 001 15 Base enclosure includes battery release latch assembly rubber feet and service 693301 001 cover release latch assembly Rubber Kit not illustrated includes base enclosure and display bezel screw covers 693355 001 16 Memory modules PC3 12800 1666 MHz DDR3 8 GB 693313 001 4 GB 641369 001 2 GB 652972 001 17 WWAN module HP 12523 LTE HSPA Mobile Broadband Module 675793 001 HP 12522 LTE EV DO Mobile Broadband Module 675791 001 HP un2430 EV DO HSPA Mobile Broadband Module 634400 001 HP hs2350 HSPA Mobile Broadband Module 668969 001 18 WLAN module Atheros AR9462 802 1 1a b g n 2x2 Bluetooth 4 0 Combo Adapter 676786 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702
56. hed and then disconnect the keyboard backlight cable 2 from the system board 11 Release the ZIF connector 3 to which the keyboard cable is attached and then disconnect the keyboard cable 4 from the system board Component replacement procedures 61 12 Release the ZIF connector 5 to which the pointing stick cable is attached and then disconnect the pointing stick cable 6 from the system board 13 Remove the keyboard Reverse this procedure to install the keyboard 62 Chapter 4 Removal and replacement procedures Base enclosure Description Spare part number Base enclosure includes battery release latch assembly rubber feet and service cover release 693301 001 latch assembly Before removing the base enclosure follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 and then remove the following components d e Ey NOTE Service cover see Service cover on page 47 Hard drive see Hard drive on page 48 WLAN module see WLAN module on page 51 WWAN module see WWAN module on page 53 Keyboard see Keyboard on page 58 When replacing the base enclosure be sur
57. his procedure to install the power switch board Media Card reader assembly f NOTE The Media Card reader assembly spare part kit does not include a Media Card reader assembly cable The Media Card reader assembly cable is included in the Cable Kit spare part number 693306 001 Description Spare part number Media Card reader assembly 693353 001 Before removing the Media Card reader assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 and then remove the following components a Service cover see Service cover on page 47 Hard drive see Hard drive on page 48 c WLAN module see WLAN module on page 51 d WWAN module see WWAN module on page 53 Component replacement procedures 71 e f Keyboard see Keyboard on page 58 Base enclosure see Base enclosure on page 63 Remove the Media Card reader assembly 1 Release the ZIF connector to which the fingerprint reader board cable is attached and then disconnect the fingerprint reader board cable 1 from the Media Card reader assembly Remove the two Phillips PM2 0x3 4 screws 1 that secure the Media Card reader assemb
58. ick the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts 92 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Restoring factory settings in Computer Setup Ey NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 oep p Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts E NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some
59. ight and pointing stick for use in Latin America includes keyboard cable backlight cable and pointing stick cable 693363 171 Keyboard with backlight and pointing stick for use in Saudi Arabia includes keyboard cable backlight cable and pointing stick cable 693363 201 Keyboard with backlight and pointing stick for use in Brazil includes keyboard cable backlight cable and pointing stick cable 693363 211 Keyboard with backlight and pointing stick for use in Hungary includes keyboard cable backlight cable and pointing stick cable 693363 251 Keyboard with backlight and pointing stick for use in Russia includes keyboard cable backlight cable and pointing stick cable 693363 261 Keyboard with backlight and pointing stick for use in Bulgaria includes keyboard cable backlight cable and pointing stick cable 693363 271 Keyboard with backlight and pointing stick for use in Romania includes keyboard cable backlight cable and pointing stick cable 693363 281 Keyboard with backlight and pointing stick for use in Thailand includes keyboard cable backlight cable and pointing stick cable 693363 291 Keyboard with backlight and pointing stick for use in Japan includes keyboard cable backlight cable and pointing stick cable 693363 A41 Keyboard with backlight and pointing stick for use in Belgium includes keyboard cable backlight cable and pointing stick cable 693363 AB 1 Keyboard with backlight and pointing stick for use in Taiwa
60. ir containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Preliminary replacement requirements 4 Equipment guidelines 42 Grounding equipment must include either a wrist strap or a foot strap at a grounded w
61. is included in the Cable Kit spare part number 693306 001 693318 001 Webcam microphone module 693349 001 Fingerprint reader board includes bracket and cable 693350 001 Hard Drive Hardware Kit includes hard drive bracket hard drive connector adapter and screws 693351 001 Audio board 693352 001 Power switch board includes cable 693353 001 Media Card reader assembly NOTE The Media Card reader assembly spare part kit does not include a Media Card reader assembly cable The Media Card reader assembly cable is included in the Cable Kit spare part number 693306 001 693354 001 Speakers include cables and 4 rubber isolators 693355 001 Rubber Kit includes base enclosure and display bezel screw covers 693356 001 System board equipped with Intel Dual Core i3 3217U 1 80 GHz processor for use in all countries and regions except the People s Republic of China and the Ukraine 3 0 MB L3 cache 17 W includes replacement thermal material 693357 001 System board equipped with Intel Dual Core i5 3317U 1 70 GHz processor SC turbo up to 2 60 GHz for use in all countries and regions except the People s Republic of China and the Ukraine 3 0 MB L3 cache 17 W includes replacement thermal material 693358 001 System board equipped with Intel Dual Core i5 3427U 1 70 GHz processor SC turbo up to 2 70 GHz for use in all countries and regions except the People s Republic of China and the Ukraine 3 0 MB L3 cache 17 W includes replacement thermal
62. ly to the top cover I I l al 3 Lift the front edge of the Media Card reader assembly 1 and then swing the assembly 2 up and to the left 72 Chapter 4 Removal and replacement procedures 4 Release the ZIF connector to which the Media Card reader assembly cable is attached and then disconnect the Media Card reader assembly cable 3 from the Media Card reader assembly 5 Remove the Media Card reader assembly Reverse this procedure to install the Media Card reader assembly RTC battery Description Spare part number RTC battery 651038 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer a Remove the battery see Battery on page 45 and then remove the following components a Service cover see Service cover on page 47 b Hard drive see Hard drive on page 48 c WLAN module see WLAN module on page 51 d WWAN module see WWAN module on page 53 Component replacement procedures 73 e Keyboard see Keyboard on page 58 f Base enclosure see Base enclosure on page 63 Remove the RTC battery A Use a thin non conductive tool 1 to remove the RTC ba
63. material 693360 001 System board equipped with Intel Dual Core i7 3667U 1 80 GHz processor SC turbo up to 2 90 GHz for use in all countries and regions except the People s Republic of China and the Ukraine 4 0 MB L3 cache 17 W includes replacement thermal material 693361 001 11 6 in HD LED AG SVA display panel 693362 001 Keyboard with pointing stick for use in the United States includes keyboard cable and pointing stick cable 693362 031 Keyboard with pointing stick for use in the United Kingdom and Singapore includes keyboard cable and pointing stick cable 693362 041 Keyboard with pointing stick for use in Germany includes keyboard cable and pointing stick cable 693362 051 Keyboard with pointing stick for use in France includes keyboard cable and pointing stick cable 693362 061 Keyboard with pointing stick for use in Italy includes keyboard cable and pointing stick cable 693362 071 Keyboard with pointing stick for use in Spain includes keyboard cable and pointing stick cable 693362 081 Keyboard with pointing stick for use in Denmark includes keyboard cable and pointing stick cable 693362 091 Keyboard with pointing stick for use in Norway includes keyboard cable and pointing stick cable 693362 131 Keyboard with pointing stick for use in Portugal includes keyboard cable and pointing stick cable Sequential part number listing 33 34 Spare part number Description
64. mbers 23 33 36 37 75 T tools required 38 top cover removal 80 spare part numbers 36 TouchPad button 11 TouchPad cable illustrated 28 TouchPad components 11 TouchPad light 10 TouchPad on off button TouchPad zone 11 transporting guidelines 41 23 33 8 11 U USB 3 0 charging port 15 USB port 13 v vents 13 16 video product description 2 WwW warranty period 44 webcam 8 webcam light 7 webcam microphone module spare part number 26 33 88 webcam microphone module cable removal 88 Windows applications key 9 Windows logo key 9 wireless antenna locations 7 removal 88 89 spare partnumber 26 32 89 90 Wireless Antenna Kit spare part number 89 wireless light 10 12 wireless product description 3 WLAN module removal 51 spare part numbers 24 31 32 51 workstation guidelines 41 WWAN module removal 53 spare part numbers 24 31 32 53 Index 109
65. mputer 2 Slide the service cover 2 forward to disengage the cover from the computer 3 Remove the service cover 3 by lifting it straight up and away from the computer Reverse the removal procedures to install the service cover Component replacement procedures 47 Hard drive y NOTE The hard drive spare part kit does not include the hard drive bracket hard drive connector adapter or screws Description Spare part number 750 GB 7200 rpm 9 5 mm 633252 001 500 GB 7200 rpm 9 5 mm SED 683801 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 5 mm 641672 001 Hard Drive Hardware Kit includes the hard drive bracket hard drive connector adapter and 693350 001 screws Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer 2 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 5 Remove the service cover see Service cover on page 47 Remove the hard drive 1 Loosen the four Phillips PM2 0x5 5 screws 1 that secure the hard drive to the computer 48 Chapter 4 Removal and replacement procedures 2 Use the hard drive tab 2 to disconnect the hard drive from the system board and r
66. n includes keyboard cable backlight cable and pointing stick cable Sequential part number listing 35 Spare part number Description 693363 AD1 Keyboard with backlight and pointing stick for use in South Korea includes keyboard cable backlight cable and pointing stick cable 693363 B31 Keyboard with backlight and pointing stick for use in the Netherlands includes keyboard cable backlight cable and pointing stick cable 693363 B71 Keyboard with backlight and pointing stick for use in Sweden and Finland includes keyboard cable backlight cable and pointing stick cable 693363 BA1 Keyboard with backlight and pointing stick for use in Slovenia includes keyboard cable backlight cable and pointing stick cable 693363 BB1 Keyboard with backlight and pointing stick for use in Israel includes keyboard cable backlight cable and pointing stick cable 693363 BG1 Keyboard with backlight and pointing stick for use in Switzerland includes keyboard cable backlight cable and pointing stick cable 693363 D61 Keyboard with backlight and pointing stick for use in India includes keyboard cable backlight cable and pointing stick cable 693363 DB1 Keyboard with backlight and pointing stick for use in Canada includes keyboard cable backlight cable and pointing stick cable 693363 DD1 Keyboard with backlight and pointing stick for use in Iceland includes keyboard cable backlight
67. nal files If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management Ey NOTE If the HP Recovery partition has been deleted the f1 1 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately if the Windows partition and the HP Recovery partition are not listed For additional information see the Using a Windows 7 operating system DVD purchased separately section If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f1 1 while the Press lt F11 gt for recovery message is displayed on the screen Follow the on screen instructions Chapter 7 Backup and recovery Using a Windows 7 operating system DVD purchased separately To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wweontact_us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer Z CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and ref
68. nal print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 106 Chapter 9 Recycling Index A AC adapter spare part numbers 30 36 AC adapter battery light 12 antenna locations 7 removal 88 89 spare part number 26 32 89 90 Antenna Kit spare part number 26 32 90 audio board removal 67 spare part number 24 33 67 audio board cable illustrated 28 audio product description 2 audio in jack 13 audio out jack 13 B base enclosure removal 63 spare partnumber 24 32 63 battery removal 45 spare part numbers 24 32 45 battery bay 16 battery lock latch 16 battery release latch 17 bottom components 16 button components 8 buttons pointing stick 11 TouchPad 11 TouchPad on off 8 11 c Cable Kit components 28 spare part number 28 32 cables service considerations 38 caps lock light 10 chipset product description 1 components bottom 16 buttons 8 display 7 fingerprint reader 8 front 12 keys 9 left side 13 lights 10 right side 14 TouchPad 11 computer feet location 44 spare part number 44 computer major components 20 computer part number 43 computer specifications 96 connectors service considerations 38 D display components 7 specifications 97 display assembly subcomponents 26 display bezel removal 83 spare part numbers 26 32 84 Display Cable Kit spare part number 26 32 87 display clut
69. nent discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V AO Chapter 4 Removal and replacement procedures Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from the
70. nk to the system board 2 Remove the heat sink 2 y NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it Ey NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits Thermal paste is used on the processor 1 and the heat sink section 2 that services it 78 Chapter 4 Removal and replacement procedures Reverse this procedure to install the heat sink Smart Card reader assembly Description Spare part number Smart Card reader assembly includes cable 693312 001 Before removing the Smart Card reader assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 45 and then remove the following components a Service cover see Service cover on page 47 b Hard drive see Hard drive on page 48 c WLAN module see WLAN module on page 51 d WWAN module see WW
71. nmental Notices that applies to your country or region Buttons and fingerprint reader select models only Ey NOTE Your computer may look slightly different from the illustration in this section Item Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 Fingerprint reader select models only Allows a fingerprint logon instead of a password logon Chapter 2 External component identification Keys Ef NOTE Your computer may look slightly different from the illustration in this section QBOOOOO HOW Item Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num Ik key the esc key or other keys 3 Windows logo key Displays the Windows Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 Windows applications key Displays a shortcut menu for items beneath the cursor 7 num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Keys Lights y NOTE Your computer ma
72. option Support for Trusted Platform Module TPM 1 2 Infineon soldered down and TPM Enhanced Drive Lock not supported in Asia and the People s Republic of China Integrated Smart Card reader active Full volume encryption Preboot authentication password Smart Card Operating system Chapter 1 Product description Preinstalled e Windows 7 Home Premium 64 and 32 bit with Microsoft Basics e Windows 7 Professional 64 and 32 bit with Microsoft Basics e FreeDOS Category Description Preinstalled with Microsoft Office e Windows 7 Home Basic 32 bit with Office Starter emerging markets only e Windows 7 Home Premium 64 and 32 bit with Office Starter not available in Japan e Windows 7 Home Premium 64 bit with Office 2010 Personal only in Japan e Windows 7 Home Premium 64 bit with Office 2010 Home amp Business only in Japan e Windows 7 Home Premium 64 bit with Office 2010 Personal only in Japan e Windows 7 Home Premium 64 bit with Office 2010 Professional only in Japan e Windows 7 Professional 64 and 32 bit with Office 2010 Starter not available in Japan e Windows 7 Professional 64 and 32 bit with Office 2010 Business amp Home only in Japan e Windows 7 Professional 64 and 32 bit with Office 2010 Personal only in Japan e Windows 7 Professional 64 and 32 bit with Office 2010 Professional only in Japan Restore media DR DVD e Windows 7 e Windows 7 with Windows DVD Re
73. orkstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats
74. ormats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes 1 2 3 4 5 6 7 If possible back up all personal files Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Click Next Select Repair your computer Follow the on screen instructions After the repair is completed 1 2 Eject the Windows 7 operating system DVD and then insert the Driver Recovery disc Install the Hardware Enabling Drivers first and then install Recommended Applications Performing a system recovery 103 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements
75. osure 1 from the top cover making sure to guide the left side wireless antenna cables 2 through the base enclosure left side opening 3 and the right side wireless antenna cables 4 through the base enclosure right side opening 5 10 Remove the base enclosure Reverse this procedure to install the base enclosure 66 Chapter 4 Removal and replacement procedures Audio board Ey NOTE The audio board spare part kit does not include an audio board cable The audio board cable is included in the Cable Kit spare part number 693306 001 Description Spare part number Audio board 693351 001 Before removing the audio board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 45 and then remove the following components e f Service cover see Service cover on page 47 Hard drive see Hard drive on page 48 WLAN module see WLAN module on page 51 WWAN module see WWAN module on page 53 Keyboard see Keyboard on page 58 Base enclosure see Base enclosure on page 63 Remove the audio board 1 2 3 Turn the base enclosure right side up with the front toward you
76. r use in South Korea includes keyboard cable and pointing stick cable 693362 B31 Keyboard with pointing stick for use in the Netherlands includes keyboard cable and pointing stick cable 693362 B71 Keyboard with pointing stick for use in Sweden and Finland includes keyboard cable and pointing stick cable 693362 BA1 Keyboard with pointing stick for use in Slovenia includes keyboard cable and pointing stick cable 693362 BB1 Keyboard with pointing stick for use in Israel includes keyboard cable and pointing stick cable 693362 BG1 Keyboard with pointing stick for use in Switzerland includes keyboard cable and pointing stick cable 693362 D61 Keyboard with pointing stick for use in India includes keyboard cable and pointing stick cable 693362 DB1 Keyboard with pointing stick for use in Canada includes keyboard cable and pointing stick cable 693362 DD1 Keyboard with pointing stick for use in Iceland includes keyboard cable and pointing stick cable 693362 FL1 Keyboard with pointing stick for use in the Czech Republic and Slovakia includes keyboard cable and pointing stick cable 693362 FP 1 Keyboard with pointing stick for use in Northwest Africa includes keyboard cable and pointing stick cable 693363 001 Keyboard with backlight and pointing stick for use in the United States includes keyboard cable and pointing stick cable 693363 031 Keyboard with backlight and pointing stick for use in the United Kingdom and Singapore includes keyboar
77. rive select models only create system repair discs select models only with the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer Windows Backup and Restore provides the following options Creating a system repair disc select models only by using the installed optical drive select models only or an optional external optical drive Backing up your information Creating a system image select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous state Recovering information using recovery tools Ey NOTE For detailed instructions perform a search for these topics in Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use Ef NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information 99 Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media After you successfully set
78. rive bracket hard drive connector adapter and screws are included in the Hard Drive Hardware Kit spare part number 693350 001 641369 001 4 GB memory module PC3 12800 1600 MHz 641672 001 320 GB 7200 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector adapter or screws NOTE The hard drive bracket hard drive connector adapter and screws are included in the Hard Drive Hardware Kit spare part number 693350 001 651038 001 RTC battery 652972 001 2 GB memory module PC3 12800 1600 MHz Sequential part number listing 31 32 Spare part number Description 657325 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 668969 001 HP hs2350 HSPA Mobile Broadband Module 670034 001 8 GB memory module PC3 12800 1600 MHz 670292 001 Intel Centrino Advanced N 6235 WLAN module 671604 001 A cell 30 Wh 2 00 Ah Li ion battery 675791 001 HP t2522 LTE EV DO Mobile Broadband Module 675793 001 HP t2523 LTE HSPA Mobile Broadband Module 676786 001 Atheros AR9462 802 11a b g n 2x2 Bluetooth 4 0 Combo Adapter 683801 001 500 GB 7200 rpm 9 5 mm SED hard drive does not include hard drive bracket hard drive connector adapter or screws NOTE The hard drive bracket hard drive connector adapter and screws are included in the Hard Drive Hardware Kit spare part number 693350 001 685988 001 6 cell 48 Wh 2 20 Ah Li ion battery
79. rtup Repair follow these steps Performing a system recovery 101 CAUTION Some Startup Repair options completely erase hard drive contents and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 2 4 5 If possible back up all personal files If possible check for the presence of the Windows partition To check for the Windows partition select Start gt Computer If the Windows partition is listed restart the computer and then press f8 before the Windows operating system loads Select Startup Repair Follow the on screen instructions Ey NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support Using f11 recovery tools 102 CAUTION Using f11 recovery tools completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The f1 1 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f1 1 1 2 If possible back up all perso
80. s equipped with a fingerprint reader 693317 001 For use on computer models not equipped with a fingerprint reader 694507 001 4 Smart Card reader assembly includes cable 693312 001 5 Media Card reader assembly 693353 001 NOTE The Media Card reader assembly spare part kit does not include a Media Card reader assembly cable The Media Card reader assembly cable is included in the Cable Kit spare part number 693306 001 6 Fingerprint reader board includes bracket and cable 693349 001 7 System board includes replacement thermal material For use in all countries and regions except the People s Republic of China Equipped with Intel Dual Core i7 3667U 1 80 GHz processor SC turbo up to 2 90 693360 001 GHz 4 0 MB L3 cache 17 W Equipped with Intel Dual Core i5 3427U 1 70 GHz processor SC turbo up to 2 70 693358 001 GHz 3 0 MB L3 cache 17 W Equipped with Intel Dual Core i5 3317U 1 70 GHz processor SC turbo up to 2 60 693357 001 GHz 3 0 MB L3 cache 17 W Equipped with Intel Dual Core i3 3217U 1 80 GHz processor 3 0 MB L3 cache 693356 001 17 W For use only in the People s Republic of China Equipped with Intel Dual Core i7 3667U 1 80 GHz processor SC turbo up to 2 90 694511 001 GHz 4 0 MB L3 cache 17 W Equipped with Intel Dual Core i5 3427U 1 70 GHz processor SC turbo up to 2 70 694510 001 GHz 3 0 MB L3 cache 17 W Equipped with Intel Dual Core i5 3317U 1 70 GHz processor SC turbo up to 2 60 694509 001 GHz 3 0 MB L3 cac
81. s only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences Chapter 7 Backup and recovery e When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using Ey NOTE DVDs and DVDs with double layer DL support store more information than CDs so using them for backup reduces the number of recovery discs required e When backing up to discs number each disc before inserting it into the external drive To create a backup using Backup and Restore f NOTE Be sure that the computer is connected to AC power before you start the backup process f NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Selec
82. s running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Open your Web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Click the option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download 4 Click your specific product from the models listed 5 Click the appropriate operating system 6 Go to the BIOS section and download the BIOS software package 7 Follow the installation instructions as provided with the downloaded BIOS software package Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Using Advanced System Diagnostics Advanced System Diagnostics allows you to
83. sni ii dies E iE e dha a a prea sede e E nee enentY 47 PHAGE VIE ses ia ra a a rE aE a aE raa n a Aa 48 Fingerprint reader board na ssnchoxcedenteatntsnstenvanceivenavioseebcanbbeusadensavnegxannaasarideneesienmnicles 50 WIAN mod le irere ickisin a a e k E 51 WWAN module serisinin nnana aaae E a E E EEE ERST 53 Eola Maele 0 CE 55 FOM EE Ea S T A ee een eT ee T 57 PSV EEE E A EE 58 Base CMC lS UES nacii ae ania a hesitate a RR a 63 Audio board ir hen ee eee a ee eee een een tern Terre rer eT 67 SSO C ora E oneedieneeeeun eas na eucaetn E ES 68 Power switch board sssssennnescaniannncentonninestadonssernieninierimins sana eeaabaieanoinnsebraseeisunedaiann 70 Media Card reader assembly ccsiccanscidebicaenein asnetiexishive kaon iiedalceiuinivalbntbeslsindguind cntansionuavennntbasan 71 RIG batery ansiota eneid a aR a Ea etter deena ER TE EAEE 73 System b dra tssirini aa a Ea E Aa ER EE ae E E E ST 75 Heat Sink saa eects cg el ea ty ace tea ad ene erin E EE EEE EE 77 Smart Card reader assembly sccacasccsiecuniawitiarareanmran atten ania anmentenmmins 79 TOP COVEN eanne E E E aaa E EEE S 80 Display assembly subcomponents v cicraacaviecsioncdadieincddlvvauiienedasoddnssevantsekehenkaxnntebe tesbaiyeis 83 5 Computer Setup BIOS and Advanced System Diagnostics ccccsscccsscsssccescessseeeeseees 91 Starting Computer Setup sesioen anieri E E REE E a E E saa Eea 91 Using Computer Setup seeeeeceeeeeceececeecceeeeecae
84. store media OS DVD e Windows 7 Home Basic 32 bit e Windows 7 Home Premium 64 and 32 bit e Windows 7 Professional 64 and 32 bit Certified e Microsoft WHQL e SuSE Linux Enterprise 64 bit Service Pack 2 6 Category Description Web only support e Windows XP Pro 32 bit e Windows 7 Enterprise 64 and 32 bit e Windows 7 Ultimate 64 and 32 bit Serviceability Chapter 1 Product description End user replaceable parts e AC adapter e Battery Hard drive Keyboard e Memory module Solid state drive WLAN module WWAN module 2 External component identification Item Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs select models only 2 WWAN antennas 2 Send and receive wireless signals to communicate with WWANs select models only 3 Internal microphones 2 Record sound 4 Webcam light select models only On The webcam is in use Display 7 8 Item Component Description 5 Webcam select models only Records video and captures still photographs To use the webcam select Start gt All Programs gt Communication and Chat gt HP Webcam The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Enviro
85. subcomponents on page 26 2 Keyboard with backlight and pointing stick includes keyboard cable backlight cable and pointing stick cable For use in Belgium 693363 A41 For use in Brazil 693363 201 For use in Bulgaria 693363 261 For use in Canada 693363 DB1 For use in the Czech Republic and Slovakia 693363 FL1 For use in Denmark 693363 081 For use in France 693363 051 For use in Germany 693363 041 For use in Greece 693363 151 For use in Hungary 693363 211 For use in Iceland 693363 DD1 For use in India 693363 D61 For use in Israel 693363 BB1 For use in Italy 693363 061 For use in Japan 693363 291 For use in Latin America 693363 161 For use in the Netherlands 693363 B31 For use in Norway 693363 09 1 For use in Northwest Africa 693363 FP 1 For use in Portugal 693363 131 For use in Romania 693363 27 1 For use in Russia 693363 251 For use in Saudi Arabia 693363 171 For use in Slovenia 693363 BA1 For use in South Korea 693363 AD1 For use in Spain 693363 071 For use in Sweden and Finland 693363 B71 For use in Switzerland 693363 BG1 For use in Taiwan 693363 AB1 For use in Thailand 693363 281 Computer major components 21 Item Component Spare part number For use in Turkey 693363 141 For use in the United Kingdom and Singapore 693363 031 For use in the United States 693363 001 Keyboard with pointing stick includes keyboard cable and pointing stick cable For us
86. t Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create a system repair disc select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e fl recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Eyf NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information see the Using a Windows 7 operating system DVD purchased separately section Using the Windows recovery tools To recover information you previously backed up 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Sta
87. the Display Hinge Cover Kit spare part number 693310 001 Component replacement procedures 85 3 If itis necessary to replace the display panel a Remove the four Phillips PM2 0x4 2 screws 1 that secure the display panel to the display enclosure b Release the display panel cable 1 from the clips 2 and routing channel built into the bottom edge of the display enclosure Z CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel c Lift the top edge of the display panel 3 and swing it up and forward until it rests upside down in front of the display enclosure d Release the adhesive support strip 4 that secures the display panel cable to the display panel e Release the support bar 5 that secures the display panel cable to the display panel 86 Chapter 4 Removal and replacement procedures f Disconnect the display panel cable 6 from the display panel g Remove the display panel The display panel is available using spare part number 693361 001 4 If it is necessary to replace the display panel cable Disconnect the display panel cable 1 from the webcam microphone module b Remove the display panel cable 2 The display panel cable is included in the Display Cable Kit spare part number 693305 001 Component replacement procedures 87
88. the alphanumeric identifier used to locate documents drivers and support for the computer Computer feet The computer feet are adhesive backed rubber pads There are four rectangular rubber feet that attach to the base enclosure in the locations illustrated below The feet are included in the Rubber Kit spare part number 693355 001 r 44 Chapter 4 Removal and replacement procedures Battery Description Spare part number cell 48 Wh 2 2 Ah 685988 001 A cell 30 Wh 2 0 Ah 671604 001 Before disassembling the computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Position the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery lock latch 1 and then slide the battery release latch 2 to release the battery 3 Remove the battery 3 from the computer Install the battery by inserting it into the battery bay until you hear a click The battery lock latch and the battery release latch automatically reset when the battery is installed Component replacement procedures 45 SIM y NOTE This section applies only to computer models with WWAN capabilit
89. the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 Product deseriphion siccinucinmaniicmiedimiceiadioninanmnanisiainainciumnnn 1 2 External component identification cccccccccsscsscssccssccsesccccescccsscccscccesccceeceesescesesceeeeee 7 Display eataa A E A E A A tamed A 7 Buttons and fingerprint reader select models only ccccesecceeeseeeeeeeeeeeeeeeeeecsaeeeeesenaeeeeseeeees 8 Keys are a E Siagcndantaduvasencneay seatiensa site E send 9 lighis nae a E I E E E E 10 Tovehkad eeen E E E E E E etre 11 PROM A E Ee E A A A E A E A E conte 12 Kee e E E EE ATA E ETER E EE E E E OE E 13 iT e cae anette Sonera o E rr tee et A A A ere E ret 14 BOROM A 15 5 tesetssicctecasaeiseeeceineencttes scat dese dduanadeveepeswsaadunedharetreant woke dsauheaamneaiusaciatadeeseaechanaetnn aes 16 3 illusir ted parts catdl g sisisiissiiisccicnncniitsinuiccsininumniucsnmininmmniniiaaanada 18 SENICE lI periere E E ER aE r E EEEE E E EE E 19 Computer major components eeeeeeeeeececeeeeceeeeeeaeeeeeesseeeeseeeececeeeceeeceeeeeececeeeeeaaeeaaeneqeeseeneeers 20 Display assembly subcomponents acd aatenet Sieve smsentaaeude ee nse Rene 26 Ctl SIE I iimaraniri ennon e E oped roe E E E A E E 28 MCE eee ER E 29 I lljete fet evel Lele caren aes eae a RO nee ar ne a a a a E E ETEN
90. to install the WWAN module 54 Chapter 4 Removal and replacement procedures Memory module Ey NOTE Primary and expansion memory is installed in a stacked configuration in the bottom of the computer Description Spare part number 8 GB memory module PC3 12800 1600 MHz 670034 001 4 GB memory module PC3 12800 1600 MHz 641369 001 2 GB memory module PC3 12800 1600 MHz 652972 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS Z CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 Navigate to www hp com 2 Click Support amp Drivers gt click Drivers amp Software 3 Inthe Enter a product name number box type the computer model information and then click Search 4 Click the link for the computer model 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer
91. trated parts catalog 18 Chapter 3 Illustrated parts catalog Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 45 for battery removal instructions poll XXXXXXXX MN OLUO ONN D OK TUL Product XXXXXXX M a N ANn O AAR OA E E OE E OE A Warranty lylyOy Model XXXXXXX ltem Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Service tag 19 Computer major components 20 Chapter 3 Illustrated parts catalog Item Component Spare part number 1 Display assembly The display assembly is spared at the subcomponent level only For more display assembly spare part information see Display assembly
92. ttery 2 from the socket on the system board Reverse this procedure to install the RTC battery When installing the RTC battery make sure the sign faces up 74 Chapter 4 Removal and replacement procedures System board E NOTE The system board spare part kit includes replacement thermal material Description Spare part number For use in all countries and regions except the People s Republic of China Equipped with Intel Dual Core i7 3667U 1 80 GHz processor SC turbo up to 2 90 GHz 4 0 MB 693360 001 L3 cache 17 W Equipped with Intel Dual Core i5 3427U 1 70 GHz processor SC turbo up to 2 70 GHz 3 0 MB 693358 001 L3 cache 17 W Equipped with Intel Dual Core i5 3317U 1 70 GHz processor SC turbo up to 2 60 GHz 3 0 MB 693357 001 L3 cache 17 W Equipped with Intel Dual Core i3 3217U 1 80 GHz processor 3 0 MB L3 cache 17 W 693356 001 For use only in the People s Republic of China Equipped with Intel Dual Core i7 3667U 1 80 GHz processor SC turbo up to 2 90 GHz 4 0 MB 694511 001 L3 cache 17 W Equipped with Intel Dual Core i5 3427U 1 70 GHz processor SC turbo up to 2 70 GHz 3 0 MB 694510 001 L3 cache 17 W Equipped with Intel Dual Core i5 3317U 1 70 GHz processor SC turbo up to 2 60 GHz 3 0 MB 694509 001 L3 cache 17 W Equipped with Intel Dual Core i3 3217U 1 80 GHz processor 3 0 MB L3 cache 17 W 694508 001 Before removing the system board follow these steps 1
93. y y NOTE If there is a SIM inserted in the SIM slot it must be removed before disassembling the computer Be sure that the SIM is reinserted in the SIM slot after reassembling the computer Before removing the SIM follow these steps 1 2 3 4 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 45 Remove the SIM 1 2 Press in on the SIM 1 The SIM partially ejects from the SIM slot Remove the SIM 2 from the SIM slot Reverse this procedure to install the SIM 46 Chapter 4 Removal and replacement procedures Service cover Description Spare part number Service cover 693315 001 Before removing the service cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 Remove the service cover 1 Loosen the two Phillips PM2 0x5 5 screws 1 that secure the service cover to the co
94. y look slightly different from the illustration in this section Item Component Description 1 Wireless light e Off An integrated wireless device such as a WLAN device a WWAN device and or a Bluetooth device is on select models only e Amber All wireless devices are off select models only 2 Num lock light On Num lock is on 3 Caps lock light On Caps lock is on 4 TouchPad light e Amber The TouchPad is off e Off The TouchPad is on 10 Chapter 2 External component identification TouchPad Ef NOTE Your computer may look slightly different from the illustration in this section Item Component Description 1 Pointing stick Moves the pointer and selects or activates items on the screen 2 Left pointing stick button Functions like the left button on an external mouse 3 TouchPad on off button Turns the TouchPad on or off 4 TouchPad zone Moves the pointer and selects or activates items on the screen 5 Left TouchPad button Functions like the left button on an external mouse 6 Right pointing stick button Functions like the right button on an external mouse 7 Right TouchPad button Functions like the right button on an external mouse TouchPad 11 Front y NOTE Your computer may look slightly different from the illustration in this section VOOG ltem Component Description 1 Wireless light e White An integrated wireless device such as

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